{"id": "1010527", "pid": "1010527", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy wife and I came here for a very relaxing and quiet anniversary and thats exactly what we got:) The food and drink were very good, everything was \"top shelf\"! Some of the high points were it was a very quiet (adults only) resort and was very relaxing!! The resort and our room were very clean and maintained well. The entertainment was surprisingly good and we loved the cover band that played one night! Some of the negatives: (please understand that this was the down season and they may have been understaffed)The staff was nice, but not overly friendly, the service could have been faster/better, the spa and massages were good but not great, and there were a few mistakes, but overall everything was wonderfull! We were married last year at their sister resort Azul Beach which was amazing!! !, so we unfortunately compared this resort to it often. We wished we would have gone back there! !\n\nReview 2:\nBe wary - El Dorado Maroma (EDM) makes a habit of cancelling bookings. They cancelled ours in favour of a large Wedding Party 24 hours before our arrival and whilst on-route from the UK. We had spent a long time selecting the EDM and had paid months in advance so were very angry and disappointed with their behaviour. To get any satisfactory response we involved local travel agents, Kuoni in the UK, directly contacted the owners (Karisma hotels). We also went to the EDM to face the manager and demand an explanation. Via Roma Travel (UK - many thanks) we identified an acceptable alternative hotel - this destination was not suggested by either Kuoni or the Karisma chain - though was part of the Karisma Chain (Azul Beach). To be fair - once we had accepted the alternative, EDM and Kuoni were generous and considerate in their compensation. We were relocated to Azul Beach and had great time - all's well that ends well ?\n\nReview 3:\nWe arrived to a lovely glass of champagne and a free upgrade to the honeymoon suite with breathtaking views of the ocean and pool. Where else can you do yoga in the morning followed by a 2hr walk on the powder white sandy beach? What a surprise to have fine dining cuisine (\u00e0 la carte) without having to book and ordering room service for breakfast every day. Having travelled to other 5 Star resorts in Mexico, Jamaica, Cuba, and Dominican Republic the El Dorado Maroma is by far the BEST resort we have holidayed at. It has all the amenities of larger resorts, but with a personal touch that is rarely experienced by guests. Our memories will live on and on...\n\nReview 4:\nWe went in December for our honeymoon and were not disappointed. The food was excellent, service was unbelievable, and the atmosphere was just what we needed. We honestly do not have any complaints. We took advantage of the massage service and the candlelight dinner on the beach, and are so glad we did. We booked a few things through Luis with Lomas (he is wonderful). We went to Aktun Chen and only have good things to say about it! We look forward to coming back in the future and would highly recommend it to any couple looking for a great romantic getaway!!! We were in an infinity pool suite and LOVED it!\n\nReview 5:\nWe picked this resort for the gourmet food and beach and were disappointed by both. The food was not gourmet it was marginal and had little seasoning. The best was the place on the beach for breakfast plus it had the best atmosphere. Additionally the wine for gourmet was not. Although they said no reservations the first three nights we were there we hounded to make reservations for theme nights and the themes were disappointing. The beach was big but as we looked out to the beautiful ocean our view was of these huge sand bags about 100 yards out it looked like a bunch of beached whales and was very unpleasant. There was also a really bad sulphur smell each day. The rooms and service was excellent but did not make up the non-gourmet food and the disappointing beach. And there was construction going on which they did not tell our travel agent. We did not like going to the beach and hearing saws and hammers it was not relaxing. The grounds were beautiful but they need to limit the ongoing trimming, lawn cutting, etc again cuts into the calm and peacefulness.\n\nReview 6:\nplease...if you are under teh age of 50 you will not enjoy this place. my husband and i felt as if we couldnt even talk at breakfast or lunch b/c noone talked and there were never any music playing so you felt obligated to stay mute. the place was pretty...but every resort in mexifo is pretty. i am so upset that we spent this much $ on a palce that wasnt even worth it! also, it cost us $50 roundtrip just to go in playa to have some fun....and 25 minutes one way! do not stay here...i could list a looooong list of things that went wrong but am only getting more and more angry thinking of it. bottom line---do not stay here, save your money!\n\nReview 7:\nI have had the opportunity to stay in hundreds of properties during my life all around the world and I have to say that Maroma can stand proud in their efforts. The grounds were well maintained and beautiful, the water clear, the food outstanding and the staff were above excellent. I love the intimate atmosphere with attentive service- it created a wonderful retreat for 3 friends who have known each other for 35 years! I would not hesitate to recommend this property to my friends and family. What a terrific find!\n\nReview 8:\nIf you are looking for a getaway from reality and ready to mesmerize yourself in fantasy land, look no further\u2026Eldorado Maroma proved to be paradise for me and my husband. We have travelled around the world and seen many beautiful beaches but this one is surely the top of the class\u2026 the sand is soft like powder and exceptionally clean. The Hotel has 5 star food service.. Drinks are amazing and, staff is extremely hospitable and always have a smiling face.. They custom made our breakfast and also catered to all our wishes.. it was like we were in a magic land where all of our wishes came true.. We will be going back soon\u2026I am a tea and cookie person I actually had freshly baked cookies delivered to me every day with my morning and evening tea.. Absolutely unbelievable\u2026!! Thank for such a wonderful experience.. was a second Honeymoon for me\u2026\n\nReview 9:\nArranged through Renee Cannon of Marlin travel in Oakville,my wife and I returned with good friends to this slice of Paradise A small and quiet resort ideal for a week of R&R.Great beach and a great pool/swim up bar Great service and good food-we were well looked after by Jonas. Entertainment is a little lacking but by the number of weddings and honeymooners-the word is out about this resort Adequate activities for the scuba divers and snorkel lovers with jet ski,speedboats and kayaking. Thanks to our concierge team,Carmina,Paola and Diana\n\nReview 10:\nIf your looking for a great place to kick back for a few days then this is it! It's not perfect, but then what is? The staff will go out of their way to make sure you have everything you need and then some. In passing conversation with a staff member I brought up the desire for wine and cheese plate before dinner. While this was not on the room service menu, the very next evening it was in our room waiting for us! Just a small example of how great the service is! From the wait staff, (Marcos, Diego, Hermalinda), to the General Manager, (Alfredo Santamaria) they do an excellent job! I will definately return and highly reccomend EDM to all!\n\nReview 11:\nThe swim up jacuzzi suite was lovely and a real indulgence. The Mi Hotelito rooms backed onto a small pool and looked like they might be a bit noisy with the entertainment, and lounge close by. The food was good, particularly in comparison to most resorts! The Asian food a bit to be desired, but the Mexican, Mayan and Italian was great.\n\nReview 12:\nThis was my husband and my 3rd trip back to El Dorado Maroma in the past 2 years...and it is likely not going to be our last. From the moment you arrive to the day of departure, you are made to feel as though you are the staffs\u2019 top priority. This is a team that truly understands customer service and guest appreciation. The team listens to the things you share, watches for your favorites (drink, food, even down to the beach chair you like best). They share these things learned with their entire staff so the team as a whole understands what is important to you the individual and what can be done to ensure a fabulous and memorable vacation. The grounds are gorgeous, beach beautiful, and the restaurants are a foodies dream come true. I only hope everyone has the amazing experience we have!! !\n\nReview 13:\nI surprised my wife for her 40th birthday with this trip and it was absolutely perfect. From the moment we arrived we knew we were in paradise with crystal blue water and sugar sand beaches. The service at El Dorado Maroma is so personalized and the staff is so friendly \u2013 you would think that you were visiting a wealthy relative. The property is immaculate and the staff is constantly caretaking the facility \u2013 from raking the beach to picking up any dead leaf that may have fallen. The food was beautify prepared with portions that do not leave you feeling stuffed and the liquor is all top-shelf. Finally, our room was amazing - it was incredibly romantic and even had an outside shower\u2026how many times can you say you took a shower outside!! I also want to give a special shout-out to our travel professional \u2013 Mike McHugh @ Dream Makers Vacation Services (www.DreamMakersVaca.com [--]). Mike jumped through hoops and pull-off this very special trip for my wife and me! I would absolutely recommend Mike and the El Dorado Maroma and all of the special people there.\n\nReview 14:\nI know I waited forever to post this trip and its details but we went here on our Honeymoon, and of course this was around the time of the swine flu scare. Let me tell you, this place is absolutely WONDERFUL! Truly heaven on earth. My husband and I cannot wait to get back to Maroma Beach. We enjoy smaller intimate resorts with the feel of being way out on your own but with beautiful scenery. We are in our 30's and this place has spoiled us! We want to travel other places but there is nothing that compares to the beauty of the beach, the pools, and of course the wait staff. UNBELIVABLE service, I felt like we were royalty. We only stayed 5 nights, I wish now it had been 7. Its the most beautiful place I have ever been. We made friends with some of the coolest other couples there-- it was a blast. The food was amazing, 24 hour rooms services, you will not be dissapointed! Perfect for honeymoon or romantic getaway!\n\nReview 15:\nWhen we first arrived at the El Dorado Maroma we were greeted by \"Patty\" with a cool drink and a cool damp cloth to freshen up with. Patty showed us around the resort and when she found out we had to have a ground floor room because of health reasons, she started working her magic to get us relocated. Our travel agent had forgotten to ask for a ground floor room. We ended up with a nice room close to the pool and bar area. I was on a low sodium diet and \"Charley\" a waiter remembered through out our visit. I was able to control the sodium levels with the help of the staff. We wanted to buy some small plates for gifts and \"Ana\" was extremely helpful locating them for us. All the employees made our stay pleasant. We hadn't been to Mexico in years but we will definitely go back to El Dorado Maroma.\n\nReview 16:\nMy husband and I recently spent 4 days and 5 nights at this beautiful resort. I won't repeat all the glowing reviews written about the property because they are all true. Our stay was near perfect until day two when we obsevered a topless female on the beach. By the next morning there were two other topless women walking freely about. We decided to move to the pool to avoid the nudity. As we were leaving the pool to return to our swim-up room,two of the topless ladies were in the swim-up. We were disappointed that nudity was allowed on the beach because it is a private beach, but we were shocked that it was allowed inside the resort!! We would expect that the resort be responsible enough to inform its vistors that attire is optional. For this reason, we will not return to El Dorado Maroma.\n\nReview 17:\nThe beach resort was spotless & very comfortable with everything we needed. The rooms are ridiculously clean and spacious. It gives you the feeling of being in a luxury!. The pool area was open and spacious with a large free-form pool. Near the Beautiful Ocean. Amazing stay here. Don't hesitate to stay here!\n\nReview 18:\nThis was our first stay at an adults only resort. We found this facility extremely well maintained and the food was excellent albeit small portions beautifully presented. We were very impressed with the cleanliness, particularly the public areas. Service was almost intrusive, but lovely people. Our one complaint - the only inside cocktail lounge doesn't open until 6:00 P.M. and they play movies at a very loud volume in the same room. Cocktail lounges should be for conversation. This is a beautiful, well maintained resort, maybe a bit too quiet for some.\n\nReview 19:\nMy husband and I stayed here to celebrate our 30th Wedding Anniversary! This property is a slice of Paradise! For a romantic get-away, it was just perfect! Our room was a swim up pool, which we have had elsewhere, but this was really beautiful! Every member of the staff was so friendly and helpful and just a pleasure to be around! There was absolutely NOTHING we wanted for during our stay that wasn't taken care of! The pool, beach, dining ....you name it was TOP NOTCH! We met and enjoyed several couples during our stay that we are still in touch with! We have already recommended this particular property to many of our friends, and just can't wait to get back! Thanks to the entire staff at Eldorado Maroma for making our 30th year the best one yet!\n\nReview 20:\nMy husband and I travel quite often. This was actually our 4th time to this area, but the first time staying at an El Dorado resort. We loved it so much that we actually became members. We have found our home away from home. From the people, the food, the accomodations, the beach.......everything. It has truely been our best vacation yet. The quaitness of the resort allows you to get to know people, make new friends and truely feel like family. We would like to give special thanks to Jonas *we love and miss you already* to Sergio, Paola, Benjamen You are the best!!!!! We are going to miss everyone so much. God bless you all and we will see you again soon! The Strongs\n\nReview 21:\nJust got back from 3 nights at The El Dorado Maroma. I was there with my wife and two other couples. I stayed in a swim up suite. The resort is beautiful from the rooms to the pools to the restaurants. The food in the resaturants were gourmet meals. Wait staff all spoke fluent english. We are all from NY so we can be picky. No complaints about this place Top Notch.\n\nReview 22:\nFrom the beginning when we were greeted by the front staff with chapmagne and warm towels to the moment we left everything was above par, let's say SUPERB! We got upgraded due to it being our honeymoon, and the room was impeccable! Every single staff member spoke to us as we passed by and made sure we had anything or everything we needed. Not only was the food 5 star quality both for taste and display it was delivered to us as if we were at a high quality restaurant with a smile. If we were allergic to anything they would make something special for us. Then the beach being cleaned 5 times a day, our room being cleaned and turned down after dinner, and wonderful beach beds on the beach. Two different pools and bars and a wide variety of food options. CANT WAIT TO GO BACK!\n\nReview 23:\nOverall we enjoyed our experience and had a lovely vacation. Our room was fantastic (swim-up), the pools were well kept, the property was quiet despite the marina and some construction, and the staff was very pleasant. The food was good but not outstanding. Make sure you ask for a topper on your drinks. In addition, the service was SLOW SLOW SLOW and the portions were SMALL. The service at the restaurants was our biggest complaint and the main reason we most likely will not return. In addition, the food at dinner was not that good (minus the Asian restaurant). We tipped from day one and even that did not seem to help with service. In fact, we felt that the more we tipped the worse the service! In sum, if the service at the restaurants had been better we would be returning as we loved the room, the size of the resort and the beautiful property.\n\nReview 24:\nMy wife and I went on our honeymoon (we are in our mid-20's) to El Dorado Maroma. Every little detail was absolutely perfect!! This website helped us out so so so much. I would say if you are on the fence - go to EDM!! We were a bit weary about heading down to Mexico but every step was exactly as explained to us by Lomas (travel agency). If you do go say hello to Jonas, Lupe, and John for us!! !\n\nReview 25:\nIt was the second time we stayed at this hotel. We appreciate the quiet atmosphere, the food and the overall accomodations. The attractiveness of this place is specially related to the small size of the hotel. A special thanks to all the hotel staff for their good service and their kindness. Luc\n\nReview 26:\nWhen you really need a vacation, El Dorado Maroma is as good as it gets. It's hard to list what I liked best because I liked everything from the best staff in Riviera Maya, the gourmet food or whole crispy fish served on the beach for lunch, the romantic Italian Restaurant or breakfast served room service, under a palapa or in an AC restaurant. EDM is a perfect place to vacation with your honey and/or your friends. I traveled with both. We hung out on a beach bed, caught some sun on the beach, took long walks stopping to visit with the most friendly guest I've ever encountered at a resort. There were so many repeat guest who all had vacation memories to share. I can't say this is like home away from home because I don't have anyone at home waiting on me, smiling and saying \"Hola\" and preparing fantastic drinks and food but I could certainly move into EDM tomorrow.\n\nReview 27:\nWe thought this resort was perfect from being upgraded to a swim-out room by Anna at the front desk to everything in between. We want to thank David Parra, Carlos at the 24 hours bar and Cindy the hostess at Papitos. The food and drinks were superb, and they had VO Whiskey for my husband. I had the spa experience, and it was wonderful listening to the ocean waves crashing below me. We did the dinner on the beach served by David Parra, and I highly recommend it. It was a pre-determined meal choice accented by him bringing out the menu from the Italian restaurant for us to choose the pasta we wanted. We are hoping to go back to the resort in the very near future. Thank you to all the staff at the El Dorado Maroma for a very enjoyable stay with memories to last a lifetime.\n\nReview 28:\nWow, just returned from a wonderful visit to the El Dorado Maroma. This is your place if you like a well-managed luxury resort, with relaxation and seclusion, gourmet food, beautiful facilities, and the best service. The staff was absolutely outstanding, eager to help with anything, always smiling, always ready with a greeting. It is a short drive south of the Cancun airport, and then a mile or so through the dense jungle on the entrance road. Once you stay on the Riveria Maya, I doubt you will want Cancun proper again (well, maybe if you are a college student on break). This area has been recognized as one of the best beaches in the world, and I can see why - beautiful white sand, meticulously cared for. A reef protects the beach from rough surf too. All you have to do is relax. The Jacuzzi suite rooms are huge, very clean, well appointed, and include balconies that alone are the size of many hotel rooms!. There are three gourmet restaurants - Asian, Italian, and Mexican - so you won't get bored with the food. Just stay here - you won't regret it - life is short!\n\nReview 29:\nDoor lock issues, but the staff did a very good job of gettign us into our room. Paulina and Palauo both were involved in getting a new lock on our door. The food was superb! Restful and the weather was great. We will reccomend your hotel to all our friends.\n\nReview 30:\nI did a group trip with 4 other ladies Oct 14-17th. We stayed in room 842 which is the top floor with no elevators. No big deal not having elevators, you can eat and drink a little more with the exercise that you get going up and down them! The room was very nice and they kept the fridge well stocked. Unfortunately we didn't get very lucky with the weather. It rained each day except for the morning we left. We made the best out of it and the staff did what they could to make it enjoyable despite the bad weather. The food and drinks were very good. My favorite was the Japanese, then Italian and then the Mexican. The breakfast was very good and the lunches at Sabores (sp?) was awesome. Very good pizza and fajitas. I received a spa and facial on one of the rainy days and really enjoyed it. The resort was small but it didn't feel like people were on top of each other at all. Overall I recommend this resort just wish we could have gotten better luck with the weather to make it an even better vacation!\n\nReview 31:\nWe had a great time. The hotel staff is the shining jewel here - pleasant, extremely friendly and very accommodating. Paola our concierge was awesome and Luis @ Lomas had the details of our external resort activities all taken care of. The grounds are nice and relaxing and the restaurants are nicely done. We enjoyed the food and the gourmet inclusive concept. Note: you do have to specifically ask for higher quality brands of liquor specifically in your drinks, otherwise you get what you get. I don't really think we waited at all or any significant time for anything while there - restaurants, service at the bar, or room service. There are plenty of lounge chairs and beach front beds to go around. Only improvements I would make would be increased/different lighting (the green just wasn't my thing) for the grounds at night and illuminating the main pool and aqueduct for the swim up jacuzzi suites at night. The swim up jacuzzi suite was great and so nice we were tempted to spend more time in the suite but felt the draw and attraction of the beach! We plan to return later this year for more R&R.\n\nReview 32:\nI have been to several different all inclusives and El Dorado Maroma easily leaves the rest in the dust. The resort is beautiful, the beach is amazing, and the staff is unbeatable!!! All of the food is amazing, which made the trip so amazing. Normally at all inclusives the food is just so-so, but here each meal is a delight. The best thing however is not having to get up at 5.00 in the morning to claim a chair by the beach or pool! Because El Dorado Maroma is boutique, there is always an open chair on the beach or by a pool, no matter when you get up. There is no stress, no worries, just a beautiful, great food, awesome drinks, amazing staff... I could literally go on and on, but it would be much better for you to experience it for yourself. I will be going back, if fact I doubt if I will ever go to a different all inclusive ever again.\n\nReview 33:\nWhile staying at the El Dorado Royale at during the week of January 28th -Feb 3rd, I had the opportunity to spend a full day at its sister property the Maroma (courtesy vacattion club presentation). We knew that the beach would be much better based upon reviews & discussion with other travelers. This was our experience as well. Shallow calm water going out 500 yards or more. Amarina nearby for watersports which we tried (Jet Skiing). Also nearby were gift shops (palapas) and a bar which provided much needed shade. The resort itself was very laid back with vitually no activities going on. people were content to sit on beach or at the pool. Well kept grounds and a great restaurant (breakfast & lunch) very near beach. My favorite indeed. Rooms appeared very spacious. Staff knew everyone due to small size of hotel. My only major complaint was lack of coordinated activities. If you like extreme quiet and content to do little while on vacation, this is the place for you.\n\nReview 34:\nThis was our first all inclusive and might I say it was awesome. From the minute we caught the shuttle from Best Day to winding through the roads to the hotel, arriving to champagne and the room in the Hotelito was amazing. The beds are comfortable and draped with \"mosquito netting\" So romantically decorated. The beach and nearby reefs was wonderful. Rodolfo in the restaurant, Paula was our personal concierge, Kari and Diago are great in the entertainment field. Rosa is great...Everyone went out of their way to make us feel like royalty.\n\nReview 35:\nEl Dorado Maroma is one of my favorite resorts in Mexico. I've stayed there five times. The beach, staff, food, and rooms are great! Recently my daughter had her wedding in their chappel. Followed by dinner and dancing on the beach. Everything turned out great! I want to thank Jose the manager and his assit Flur, they were gracious and very efficientl!! Some of the outstanding staff: Jonas, Gabbie, Angel and Isral. All of these people went above and beyond to make my daughters wedding week as close to perfect as possible!! !\n\nReview 36:\nMy husband and I have stayed at the hotel 2 times once on our honeymoon and we returned this Nov. for our first anniversary. We have nothing but good things to say about this place. It is beautiful and relaxing... it truely is paradise!\n\nReview 37:\nIf you are in the mood to be pampered, catered to and treated like royalty, this hotel is for you!!. From the minute you arrive, Sheriden (front desk) makes you feel at home!! She was so over accommodating . Rafael was our favorite server! He had our drinks at waiting for us at the table with a smile every single morning! He is a special man. I had massages from Daniel. He is one of the most skilled massage therapist I have ever had (i am one the pickiest people in the world. The beach butlers are there at your back and call every single minute of the day. The food was exquisite every single meal!! Over all this was one of the bet experiences my husband and I ever had!!!! We are one of those couples that never like to go to the same place twice. However, we will come back here at least once a year from now on! !\n\nReview 38:\nWe got married here in May, and it was unbelievable! We had a group of about 20 family and friends, and everyone was amazed with this resort. Everything ran smoothly, reception dinner, cermony, reception. Although it's a destination wedding, the level of detail, quality and service they provided was unreal. Wedding coordinator Jacqueline did a great job, and organized everything with head chef and staff. Ceremony was in chapel, followed by private reception on beach with fillet and lobster dinner...plenty of drinks and unbelievable service. The beach at this hotel is nicest we've ever seen. Great food in all restaurants, beautiful rooms, room service etc. We checked out many resorts before booking here, and were glad we did. You'll love it, so will your guests...well worth the extra cost vs. other resorts in area.\n\nReview 39:\nAfter a week at another resort in Playa Del Carmen ,we Stayed at El Dorado Maroma 2/14/10 thru 2/19/10, Very impressed! Tucked away on the South end of Maroma Beach, El Dorado Maroma exceeded our expectations! Have stayed frequently in Playa at very nice resorts, wanted to try something new, this place is fantastic! Very quiet location, yet plenty of activities right there, and the Beach holds up to it's booking as \"One of the 10 Best in the World\". The Hotel and grounds are clean and beautiful, and location is fantastic! If you are looking to party until dawn this is not the place! But there is entertainment and Rick's Bar parties pretty good at night, and you're not all that far from Cancun or Playa if you have to go out! All employees were friendly and made us feel welcome and appreciated. Special thanks to Carmina and Marco in the Concierge's office, Perla on the Beach , Julio at the Oriental Restaurant, and Karina the Spanish teacher!\n\nReview 40:\nThis is a small boutique hotel with attention to detail. We loved the food and drinks and all the staff. The staff knew everyone by name and were like friends to everyone. The rooms are fantastic. The beach is wonderful. Beach beds and chairs are everywhere with butler service included. There was no issue getting a chair or beach bed during our stay. We will definitely be back!\n\nReview 41:\nEldorado Maroma is the perfect choice if you are looking for a stress free, relaxing experience. The manager was on site, friendly and approachable. The staff went out of their way to make our stay memorable. Memories of Chef Kim, Carley (animation), Alejandro (Rick's Bar), Rodimiro (Sabores), Paola (Concierge), bring a smile to my face, but all the staff were outstanding. For example, the man who worked for Lomas Travel on site was very helpful. Even thought we never booked anything with him, he was friendly and helpful every time he saw us out walking around. He offered to run and get me an umbrella when it started to rain, reminded us to wear sunscreen, etc. Gourmet meals, well prepared cocktails and a beautiful beach contributed to a wonderful holiday. We had the privilege of being invited to the \"Dinner around the World\" special dinner. It was a night to remember. I would highly recommend the Eldorado Maroma. We hope to return soon.\n\nReview 42:\nMy husband and I spent our first week together as husband and wife at this wonderful resort. We chose this hotel because we wanted some place quiet, peaceful and beautiful to spend our honeymoon and we got all that and more. The room was beautiful, the service was impeccable, the food was wonderful and the entire staff was super helpful and friendly. We were continuously called by name and asked if there was anything that we needed. To add to all of this was one of the most beautiful beaches you could ever ask for just a short walk north of the resort. We also had a spectacular snorkel/sailing trip thanks to Nimo! All in all the honeymoon was everything we could have ever wanted for a romantic week in paradise.\n\nReview 43:\nMy husband and I were so disappointed we had to leave EDM because of the tropical storm. The resort closed down and we were moved to El Dorado Royale. We had the best room ever at EDM but we only had it for two days. It would have been the perfect vacation for us. We love this place but I guess you can say an act of Mother Nature ruined our plans. We planned this vacation last January, waited for such a long time to arrive, and went home disappointed. Not sure when we can return again. We only got a few days to visit with the staff whom we waited a long time to see. We had to go to El Dorado Royale, which is also very beautiful, but it was not Maroma. Boo hoo\n\nReview 44:\nLovely resort. Quiet, unobtrusive staff, beautiful rooms, excellent spa services . . . I can't say enough about my five-day stay. I'm going back!\n\nReview 45:\nIf you are looking for personal service, excellent food and a wonderful location, this is it. On the beach, always a spot, no crowds, you basically have the beach to your self. Thank you to Paola, Jackie. Israel in the Restaurants. Room service was the best, and I have stayed at many Hotels in Mexico, where they cannot compare to this Adults only resort. If you are looking at a quiet, relaxing holiday, this is it. They will go out of their way to make your holiday the best ever. Amazing!\n\nReview 46:\nFantastic spot. Very intimate and beautiful. The service is amazing and the food delicious!! We were surprised to get this level of quality in an all inclusive resort. I highly recommend it!\n\nReview 47:\nMy travel agent Cathy Banks at Legacy travel in Plano Tx reccommended this place to my wife and I. ive been all over the world, stayed in the finest hotels etc etc.... This place is a hidden treasure. Thanks cathy!!! We are def. going back soon\n\nReview 48:\nMy wife and I have been to a few of Karisma's resorts and love them all. Each has their own special pluses. Maroma's pluses are: Quiet, great beach, walking distance to marina, walking distance to horseback riding, good food and like the rest of Karisma's resorts - the most friendly staff on the Riveria. This place is perfect for honeymooners or anniversary celebrations or if you just want to be low key. They do have a show every night which is fun. Make sure you catch the fire show on the beach and the Michael Jackson show is a blast. The one cautionary comment I will make is one that I believe is particular to all Karisma resorts - DON'T BUY ANYTHING IN THE GIFT SHOP! They over price everything by 300 to 500% and the exchange rate they use is 7.5 whilst the real exchange rate was hovering around 11. Make sure you have your sun tan lotion, asprin, cigarettes etc before you go or buy them in Playa. Don't go into the gift shop! Have fun and stay at least 7 days!\n\nReview 49:\nThis resort has been my favorite from all of the resorts I have seen in the Mayan Riviera. It offers the best beach. You can walk along the flour like sand for miles. It's picture perfect. I forgot I was in Mexico and felt like I was in the South Pacific. The food was unforgettable. Service is impeccable. The beds are so comfortable. I can't wait to go back!\n\nReview 50:\nGo ahead & get the suite with the hottub in your room, you won't regret it! Iguana's were outside the room, flowers in the room everyday. The beach was beautiful, the only thing I have to say that wasn't great, was the service is slow, order 2 drinks when you order, because it will take a few minutes to get it. It was worth it for the great views & memories.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34256, "query_start_index": 34258, "query_end_index": 34258, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "94%", "inner_docs_start_indices": [176, 1086, 2025, 2699, 3323, 4406, 5063, 5593, 6456, 7013, 7672, 8023, 8836, 9918, 10856, 11674, 12487, 12809, 13381, 14150, 14838, 15218, 16012, 16880, 17291, 17600, 18489, 19282, 20375, 20646, 21670, 22790, 23651, 24643, 25199, 25742, 25991, 26827, 27665, 28631, 29024, 29988, 30721, 31401, 31559, 32064, 32267, 32524, 33512, 33885]}
{"id": "111970", "pid": "111970", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBeautifully decorated but that's where it ends. Elegant hotel in a urine-soaked neighborhood thinks it's better than it's own guests. It says it has 24-hour room service but you can't even get a danish with your coffee before 6am. We have an early departure due to flight. And they charge $15/day for WIFI when at every other hotel we've been to in New Orleans gave us FREE WIFI (no surprise fees! )...I'm getting a great deal of satisfaction using their WIFI to leave them this review right now!\n\nReview 2:\nStayed here in a King Suite over Mardi Gras. The hotel has been beautifully renovated. The staff was very pleasant and accomodating. Domenica is an excellent restaurant. Even given the high occupancy percentage, there were almost no long delays for bellman, room service, valet, etc. During Mardi Gras the location is also great as the hotel is north of the parade routes so you do not get stuck if you want to head uptown, to the airport, etc. The only complaint we had was the size of the bathroom. You almost have to get in the shower or stand on the toilet to open or close the bathroom door. I am confused because there is a walk-in closet next to the bathroom that is totally unnecessary. I wish they could have used some of that room for the bathroom. We would definitely stay here again.\n\nReview 3:\nThis is a dressed up mess! This place doesn't understand the importance of the basics; a comfortable bed, bathtub and a nice staff. They fail on all levels. If you really want to remodel this place start with the management, front desk, housekeeping and keep going. Do yourself a favor and stay someplace else.\n\nReview 4:\nWe visit New Orleans on a regular basis leaving on the MS Gulf Coast. The hotel provides one of the best experinces and located walking distance near everything. The restaurant is wonderful along with the exceptional bar, one of a kind............ Eduardo, Natalia and Sofia\n\nReview 5:\nThe Roosevelt hotel is probably one of the best hotels in the country. Everything is so well thought out from service to amenities. A great deal of design and quality has been put into all the rooms. It is elegant and unique, bringing back service and style you expected from a hotel long ago. The staff is proactive in their hospitality and know how to take care of you.\n\nReview 6:\nRoom wasn't ready when we checked in middle of the afternoon. They said they would call my cell phone when it was, They never did. After checking with them several times, they finally had the room ready almost an hour after we checked in. Then it took them almost four hours to bring my suitcase up to my room. And the first time they brought someone else's suitcase. You would think that at the rates they charge, they would include free wifi, but the don't. It is free at less expensive hotels. The restaurant is very expensive. over $20.00 for just an omelet and coffee for breakfast. Cell phone reception is terrible at best. That is something that is easy to fix with inexpensive repeaters. They have wifi access points everywhere, they could do the same for cell phone coverage.\n\nReview 7:\nThe constant clanging of the pipes in the roof resulted in zero sleep. When we complained, they sent up a guy to replace the air conditioning filters. Thanks. Don't waste your time or money, this place is a joke.\n\nReview 8:\nThis was probably one of the nicest hotels I've stayed at in New Orleans, and I've stayed at many of them. The staff was very accommodating, and helpful. The room was spectacular and I was upgraded to a suite when we arrived. The location was on the far end of Canal Street (about a block off actually), and easy to get too. One complaint i do have is the mini-bar. Watch it - I never used it and was charged about $40. Complaining didn't do me any good three weeks later when i saw the Visa bill, but I guess these things happen. The hotel is a little more on the pricey side, but if you want to experience a fine hotel with class, then it's well worth the money.\n\nReview 9:\nImmediately, you will notice the 145 million dollar renovation. Beautiful! However, there's no world class service there to back it up. Check-in was terrible; We had to wait until 6 oclock to get our room. I'm a Diamond Member. The restaurants are very good but expensive. We paid over $50 dollars for breakfast. The bell staff were okay. I've had better at less expensive hotels. We would have been better off at the Hilton or Hampton Inn. Save yourself some money\n\nReview 10:\nThe Roosevelt was a wonderful family friendly hotel! It was perfectly located close to the French Quarter. My husband and I travelled to New Orleans with my 7 year o.d and 4 year old and they were able to walk easily to Cafe du Mond, French Quarter, Business District and all the popular restaurants. Great location! Clean rooms with turn down service nightly. Beautiful pool and lobby area. Great cafe with wonderful desserts and quick healthy breakfasts! The hotel met all our needs and was very comfortable!\n\nReview 11:\nThis hotel didn't live up to the usual standards of Waldorf Hotels. I requested an early check in, but wasn't able to check into my room until 3:30, 30 minutes after the standard check in time listed on our reservation and the hotels website. We had to rush to get ready for a wedding. As we waited in the lobby for our room to be cleaned we noticed many other couples with the same issue. It's a nice hotel, the rooms are clean, comfortable, and nicely decorated, but the hotel is not located in the heart of the french quarter, nor is the stated check-in time standard . I won't be returning.\n\nReview 12:\nI'm 48 years old, and have been going to New Orleans, off and on, since I was a child. The lobby is beautiful, but other than that . . . the valet had no idea what was what, all young kids, lost as snow geese in a cotton field. Our room had absolutely no soap of any kind, and it took 45 minutes to get any. All the staff acted like they had better things to do. The decor mixes a Hilton Garden Inn with a Holiday Inn, from the hallways to the rooms, no romance at all. It's all hullabaloo and holler, I'll never go back! When we checked out, on a Sunday morning, we were three deep waiting to talk to someone, finally leaving after 30 minutes. The management of this place needs to send a spy to Le Pavillion to see how it's done properlike!\n\nReview 13:\nMy wife,myself and another couple stayed at the Roosevelt for three nights last week. We chose the Roosevelt due to it's location from the French Quarters. We wanted someplace close to the Quarters but far enough away for some peace of mind. Well, I'm pleased to report that it was exactly what we wanted. Now, as far as the hotel, it was a very pleasurable place to stay. We pulled up to the hotel only to be greeted by friendly staff who politely escorted us to the front desk. The hotel is very elegantly decorated with a sophisticated environment. The deluxe room was small but very nice. However, we asked for an upgrade and redeemed one the following day. Much thanks to the staff for coordinating the transition. Anyone reading this review, here's my tip...don't pass on asking for an upgrade. Anyway, there is a pool and hot tub located on the fourth floor that we enjoyed and afterwards went to the bar to try a Sazerac. I personally enjoyed the drink but my wife thought it was too much. That means too expensive($11-plus tip) and too strong. Well, I guess the Sazerac is a personal preference.\n\nReview 14:\nRecently stayed for a weekend at The Roosevlt. I was extremely impressed. The grand old days of luxury have returned. The service, staff and accommodations were exceptional. Will return as soon as time allows. By far the best hotel in New Orleans. The only other one that comes close is the Windsor Court, but it is not the same since changing hands. The Ritz-Carlton is vastly overrated and doesn't come close to The Roosevelt. When staying at The Roosevelt, treat yourself to a drink in the Sazerac Lounge and imagine yourself sitting at the same table as Hemmingway or Tennessee Williams.\n\nReview 15:\nWe booked Roosevelt after reading all the reviews, and it didn't disappoint! Impeccable service, from concierge to room service. Convenient location combined with old school charm. Other than the super comfy bed, I'm also pleasantly surprised by the T3 hairdryer ... it's the first I've ever come across! Very thoughtful touch (only women with long hair can truly appreciate this) ... I'm impressed! Well done!\n\nReview 16:\nThe Roosevelt is located just on the edge of the French Quarter. Close enough to walk to but far enough from the noise. This is a very noise hotel which has a long history. The staff is very friendly and attentive. I was however surprised not to find the room made up after being out all day, this brought my review from a 4-5, otherwise very pleased with this hotel and would return again when back in NOLA.\n\nReview 17:\nJust spent a week there for mardi gras - it was perfect. rooms were larger than you would expect - they were very quiet - which i was surprised at considering all that was going on - the food was very good much better than the food poisoning i recieved last year at the palm spring hilton. I was in tower 2 which did seem a better choice than tower 1.\n\nReview 18:\nGreat location, very nice public areas, but the attention to detail is really lacking. No shower cap in the bathroom, no hot water in shower or sink. We passed Housekeeping in the hall leaving for breakfast, when we came back 4 hours later the room hadn't been serviced. We paid for an upgrade to a suite which way way down a quiet hallway. The room was nice but kind of crowded with furniture. The property is very conveniently located to the French Quarter, easy walking distance to breakfasts and dinners. Ray at the concierge desk was helpful in pointing out places for dinner within easy walking distance.\n\nReview 19:\nI was one of the first guests at this recently restored grand hotel, which has been closed since Hurricane Katrina (when it operated as part of the Fairmont chain). The public areas are beautiful, and great food and drink outlets, but \"the boiler\" broke during my stay and we had no hot water to shower or bathe with until about noon. A 500+ room should have a back-up system! There was also a \"r bug\" curled up under my sink that the housekeeper didn't notice for two days, which worries me. Staff is really nice and accommodating. Location is also grim, derelict closed restaurants and theatres outside both entrances. Maybe in a few years the neighborhood will bounce back, and the hotel will be running smoothly but for now I would give it a pass.\n\nReview 20:\nThis gorgeous hotel is just off Canal Street and close to the French Quarter. Comfortable rooms with nice linens, good TVs (including a flat screen in the bathroom! ), and updated amenities. The only thing I missed was a coffeemaker in the room.\n\nReview 21:\nWe came to new Orleans to celebrate our fifth anniversary. I put that info on the reservation when I booked the hotel. When we arrived, we were pleasantly surprised to learn that we had been upgraded to a suite. Everything was gorgeous! Our room, the lobby, everything. It was across the street from the French quarter. This was good and bad. It was bad in that it was a bit of a walk to some of the sights, such as Jackson square and cafe du monde. But, still within a mile. It was a good location also because it was close to bourbon street but not so close that it was loud or crazy. Overall, wonderful!\n\nReview 22:\nLove the roosevelt, my favorite place to stay in NO, walking distance to everything, clean rooms, excellent service, tons of history, read the placards in the lobby if u have time, also try domenica (john besh -- one of the foremost chefs in the city owns and runs it) quiet rooms\n\nReview 23:\nI would not recommend this hotel. I had an item stolen from my room. No member of the staff was apologetic regarding the occurrence. I was given three different directions for what exactly to do by three different people. Despite being told I would be contacted, I still have not been received a call from the director of security. Even though the item was not of great expense, I didn\u00e2\u20ac\u2122t feel safe leaving my room unattended after it occurred. I will never stay at this establishment again.\n\nReview 24:\nThe Roosevelt is a classic old hotel that has been beautifully restored, My wife and I stayed two nights in late March 2012. The location was great, a short walk to the French Quarter, Harrah's, and Armstrong Park. The customer service was excellent. One of the concierge (Don) provided restuarant suggestions and ideas of places to go and all were great ideas. We booked two nights with Hilton points (Hilton Gold Member) and were upgraded to a King suite on the 13th floor. It was likely the nicest hotel room I have ever stayed in. The furnture was beautiful, the bed was very comfortable, the linens were high qulaity, and it was clean. I travel extensively for work and do not get the oppotunity to stay in high end accomodations, this was really a treat. The lounge offers several signature drinks; however, the gin fizz was one of a kind and worth the $13. The bathroom had no tub, but the shower had multple jets and was wonderful. We stayed in Tower 1 and were on the 13th floor and you can still hear noise outside, but it was no problem at all.\n\nReview 25:\nI stayed two nights at the Roosevelt New Orleans. The hotel is simply lovely. Historic. The service was excellent, the rooms luxuriously appointed. The hallways are exceptionally wide, and the elevators old-fashioned small. One item I will point out that I appreciated - I left behind three articles of clothing, but did not realize it until the next day. The housekeeping staff had turned in the items, and security found it right away. They connected me to the UPS office in the hotel who took my credit card and shipped the items back to me. I really appreciated the process the hotel must have set up for this to have worked so well. In the lobby is a cafe with simply beautiful desserts in the case - made by a local pastry chef. The barristia was a hard-core coffee expert and insisted on brewing a fresh pot for me. The bar is very pretty - original, I'm sure.\n\nReview 26:\nThe building is beautiful, from the moment my wife and I walked in, we were greeted with sincere warm hospitality.\n\nReview 27:\nService was exceptional. Hotel is clean. This hotel stands in a class of its own! Very sophisticated and our stay was pleasant! If you have any questions or concerns, they will be addressed. Also, they have a military discount for all of our service members! We were very pleased with our stay and we would stay at The Roosevelt again! !\n\nReview 28:\nAfter visiting the most beautifully decorated lobby in New Orleans with family trying to decide on a place to stay for the holidays I TRIED to order something from the gift shop to be shipped. Gift shop mgr Sarah Buchman was cordial on the phone but after 4 e-mails and 3 phone calls I discovered the order had NEVER gone out! her explanation. \" I LET THE WEEKEND GET AWAY FROM ME\". At this point it was a week later and my guest were no longer at home to receive the gift. After 2 phone messages to the hotel mgr. went unreturned I dont have a very high opinion of this hotel. I worked in the service industry for over 30 years this was unbelievable.\n\nReview 29:\nI left here with some mixed feelings. On one level, the place was wonderful in its decor and service level overall. On the other hand, I was expecting a bit more based on its reputation, cost, etc. At one point I had a small service issue with the room. One that should have never occured in the first place, but hey, these things happen. The desk clerk was sort of like \"oh well\". Brought to the attn of a manager it was corrected quickly (and they seemed a little perturbed at the clerk's attitude).\n\nReview 30:\nWe have stayed here several times and have never been dissappointed. The rooms are very large and spacious. They are very clean and beds are very comfy!!!! The food is great! The staff is second to none! Great valet service!!!! In a wonderful location!!! We even had a ghostly encounter! We saw what appeared to be a lady outside of our room walking a standard poodle. She seemed to be dressed in 1940ish clothing. At first we thought it was an actress working on a movie. She them smiled at us and walked thru the wall and disappeared. It was kind of freaky only we are used to such encounters at New Orleans Hotels. She just added to the joy of our stay!! !\n\nReview 31:\nHotel was beautiful, clean, and great location. With that being said, kinda strange to say I won't be back!!!! NOLA is known for people to come and have a good time, well maybe the staff should try to relax a little, they were all a little \"stuffy\" with no personality. We never once felt comfortable in this hotel. I would have much rather stayed in a Motel 6 than to feel like everyone too good to simply carry on a conversation. The valet people were way too eager to help which was nice but got on my nerves you couldn't walk by them without 2-3 of them trying to take something from you, calm down!!! Staff should all go on a retreat to learn to act human, theres no way everyone there is really that stuffy! !\n\nReview 32:\nThis hotel is a classic elegant hotel from the past. Unfortunately with that comes smaller rooms. The staff were very helpful, checkin was efficient and very friendly. The rooms were nicely appointed, but not very large. The bathroom was small but in good condition with only a shower. The shower had two shower heads, as well as two wall side jets, so it was a very good shower. The room had a large flat screen TV, a fully stocked mini bar, a work area and chair. It was a small room and although it was quality furnishings it did feel cramped. You are paying a premium for a hotel in Hiltons Waldorf Collection, however having stayed at four different hotels in New Orleans, this was my least favorite, not because it\u00e2\u20ac\u2122s a bad hotel, just that NOLA has lots of very good hotels. It is a high end hotel, but other hotels had nicer rooms. For example if you paid the equivalent price at the Mason Du Pupuy (my personal favorite) you would have a balcony deluxe and actually be in the French Quarter.\n\nReview 33:\nGreat place to stay!! Very elegant hotel. Great food, service, and staff! !\n\nReview 34:\nStayed here for a week for business and extended it into the weekend for some personal time. My company held an event here and the hotel/catering/event staff catered to our every need. I would highly recommend using the hotel for their meeting capabilities. The hotel rooms are a nice size, clean, and it is relatively quiet. I never sleep that well when alone and away from home for a long period of time, but their beds are AMAZING so I had no trouble at all. The hotel is within easy walking distance to Bourbon St, St Charles Streetcar, Riverwalk, and basically anything in the French Quarter. It was my first time visiting NOLA and I cannot think of any negatives encountered while staying here. Would love to do it again!\n\nReview 35:\nExcellent service ..upgraded room without having to ask...daughter wrapped in a feather boa at check in...everyone with a smile. The lobby decked out for the holidays was stunning and our room was spacious and clean. Went to Teddy Bear tea and it was also fun with lots of picture opportunities. The service at the tea was good and the food was ok. Will definitely stay here again when back in NOLA for the holidays.\n\nReview 36:\nWe loved our stay at this hotel. The rooms were nice including the television in the restroom. The Christmas decorations were great. The hotel staff was good.\n\nReview 37:\nSo very pleased with our recent stay at The Roosevelt. We have stayed at various hotels in NOLA but this one by far is tops on our list. Honestly, there is nothing negative to say. Will absolutely return in the future.\n\nReview 38:\nThis is just a wonderful hotel! We are a younger couple so we felt like we got to experience some old world luxury :) The staff is beyond helpful and kind. The place is just beautiful! There is a small rooftop pool but it is worth going there! We went at night and pool lights up different colors. Best part is, you are just a block and half from the start of Bourbon, right off Canal and yet you feel like you are miles away from the crazy if you want to be.\n\nReview 39:\nWe had an amazing room and great time in new Orleans. Would definitely stay there again!! The staff were all above and beyond friendly and accommodating. The rooms were amazingly clean and the beds were so comfy\n\nReview 40:\nBeautiful hotel - enjoyed every minute - won't stay anywhere else when I go back to New Orleans. It is truly grand. Comfy bed, lovely linens, quiet. We booked with What a Hotel- they are always outstanding.\n\nReview 41:\nThe Roosevelt has been beautifully renovated, plushly appointed, so rich in history. New Orleans is an experience one cannot describe completely with words. See it, smell it, taste it, hear it. Feel it's power through it's culture of music and style!\n\nReview 42:\nThoroughly enjoyed this hotel. We upgraded to a King Suite and service was superb, as were the spacious two rooms. Impressive lobby & pool area. Close vicinity to Vieux Carre. Cannot go wrong with this choice, stayed in New Orleans more than two dozen times over the years, this is my preferred choice.\n\nReview 43:\nWe recently stayed at this Waldorf Hotel on vacation and loved it from the first minute we arrived. The hotel has been completely refurbished and our room was amazing, very clean, and comfortable. The hotel is 2 blocks from the French Quarter and this classic hotel was a haven to return to after a day of sight-seeing. Having a cocktail in the Sazerac Bar was the perfect way to unwind. Service was as you would expect from a hotel of this quality. Would recommend strongly.\n\nReview 44:\nI go to New Orleans about twice a year and I think I found my new place. It is across Canal Street from the French Quarter which means it's 5 seconds from the quarter without actually being in it. The hotel is beautiful. The room was HUGE (probably 400-500 sq. ft) with an entry way and high ceilings. The layout is one room but because of the design feels almost like you have a living room as well due to long configuration. Bed was very comfortable. Bathroom was very nice. Women will enjoy the separate makeup table outside the bathroom. Men will enjoy the TV in the bathroom. :0) It felt more like a small aprtment rather than a single room which is all it was. Pool area was also very nice. Great hotel. Will definitely stay here again.\n\nReview 45:\nRecently stayed at the Roosevelt Hotel in New Orleans for a conference. Great Location and beautiful hotel. We stayed in a King Suite and very comfortable space, with wonderful amenities. The hotel is only 1 block away from Bourbon Street right of the famous Canal street. Its a great hotel in the French Quarter easy and accessible to all the great attractions, but far enough away to not be in the noise traffic area. Beds are wonderfully comfortable deep mattress and fluffy soft pillows for a good nights sleep. Go down stairs to the bar and have their famous Sazerac drink, a New Orleans original. The only downside, is there are no coffee makers in the room, but plenty of places to go for breakfast and coffee within a very short walking distance.\n\nReview 46:\nI spent the weekend in New Orleans with three girlfriends, and we were able to get a double room with an adjoining suite at the Roosevelt as home base for our eating and drinking adventures. The location is fantastic - just far enough away from the madness of Bourbon but still an easy walk to anywhere you want to be in the Quarter. The hotel lobby is beautiful, and service was excellent.\n\nReview 47:\nWe are just back from 4 nights in New Orleans. Our room at the Roosevelt was a suite on the 12th ( top floor ) of tower 2 . The suite was great, although we really didn't use the living room for much. No refrig, except for the mini bar. no microwave , so no cooking. That was fine . We came to eat out. Our window looked across Canal Street , facing the front of the Ritz Carlton. Beyond the Ritz was the French Quarter. Turning my head to the Right I could see a sliver of the river through some buildings. The location was Excellent . Right out front we could catch the trolley. Or, walk out the front door , cross Canal St , and you are in the French Quarter. We did not miss having a car. there is enough within walking distance, to keep us busy. The trolley was also easy to use. Hotel staff warm and helpful. The lobby makes a statement , This is no cookie cutter hotel. This place has character and history. The wife felt I had taken her some place special, that's how I evaluate hotels.\n\nReview 48:\nwe stayed at the Roosevelt for 5 days . The hotel has been beautifully brought back to it's grandure , staff is proffesional , beds are to die for. The rooms are a bit on the small side & no tub in our bathroom but the shower was new & fancy .I would definitely stay there again !\n\nReview 49:\nDO NOT STAY HERE. There are many choices for luxury hotels in New Orleans, and the Roosevelt just does not measure up. I booked my stay about a year ago, before the hotel had even opened. I called to confirm our late arrival to the hotel earlier in the week leading up to my stay. Yet, upon getting to the hotel at midnight, we were told there was no room for us, and we would have to go to another hotel. We got a room the next day. During our stay, housekeeping failed to clean up the complimentary fruit tray the hotel management sent (it was moldy). Stay at the Ritz or the Windsor Court, where the service is exceptional.\n\nReview 50:\nI have been to new Orleans a few times now. I finally bit the bullet and stayed at the Roosevelt. Best thing I ever did. If you reserve a 2 queen room, the room is a lot larger. They have tours of the hotel- a bit cheesy but worth the time. Coffee shop downstairs is reasonable.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26341, "query_start_index": 26343, "query_end_index": 26343, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 684, 1491, 1813, 2099, 2482, 3278, 3502, 4178, 4655, 5178, 5785, 6540, 7657, 8261, 8684, 9105, 9469, 10092, 10856, 11114, 11733, 12026, 12531, 13599, 14479, 14606, 14956, 15620, 16134, 16806, 17534, 18548, 18636, 19376, 19805, 19976, 20207, 20679, 20903, 21122, 21385, 21700, 22188, 22943, 23710, 24113, 25120, 25413, 26052]}
{"id": "2515668", "pid": "2515668", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was our third stay at The Dana. We always stay in the rooms on the bay. The rooms are a very nice size and include a small kitchen. The rooms are kept very clean and we've had no problems. We find the rooms to be quiet. We've had nothing but good experiences at The Dana, the people we have come in contact with have always been cheerful and very helpful. The hotel is easy access to the freeways and for a visit to Pacific Beach, which we always enjoy doing. We've enjoyed the walking trails around the area very much and it is just across the highway (via stoplight) to Sea World. This last visit we decided to walk there and it's just a short 20 minute walk. Highly recommend The Dana.\n\nReview 2:\nThe Dana is a beautiful place to stay. They have a newer side to the hotel and an older side. The older side is not \"old\" per say, but it isnt as shiny as the new side. They have 2 jacuzzi's and 2 heated pools. The hotel maintance crew is amazing and will do anything to accomodate you. The registration people are friendly and helpful. I loved the view. It is breath taking. You have the marina with a bridge in the background. You can stare at the view at night from the jacuzzi. I will be sure to stay at this place again if i visit san diego again. great place, great people, great view, great time. i would add pictures but i am at work but the pictures on this website are exactly correct to life of what the hotel looks like\n\nReview 3:\nWe absolutely loved our stay at the Dana Inn. We had booked 5 nights at a comfort inn at Hotel Circle and hated it. We drove around on our first night and came to the Dana Inn. They were booked but had openings after the weekend, which is what we took for the last three nights. We were so thankful. We were in an older section overlooking the bay. It was a fairly dark room, but clean and nice. The beds had double sheets (to cover the blankets) and the bathrooms were very nice and clean. In the older section where we were, it had a view of the bay but I didn't feel able to use it because the window opened to the walk way. Since we didn't spend a lot of time in the room, this wasn't as important as the cleanliness. We didn't eat at the restaurant, but heard it was good. The staff was very friendly and accomodating. The pool area was very nice. We can't wait to return.\n\nReview 4:\nThis is a MOTEL style hotel. The rooms are very small with lots of big furniture and so it felt very crowded. The linens were poor quality: filmy sheets, old, lumpy pillows, and ugly, heavy bedspreads. Dana Mission Bay charged way, way too much per nite ($220) and we felt taken advantage of. The more reasonable cost would have been about $75 - 100 per nite less. Surely there is a better qulity hotel in the area for that pricetag.\n\nReview 5:\nFrom the outside, Dana on Mission Bay looks beautiful. It is by the seaside, near Seaworld, and even the front desk looks inviting. On the inside, the rooms are small and no different than a room of a 3 star motel. We had something stolen from our room, but we couldn't prove it, so we weren't able to do anything about it. Overall, we were very disappointed with this place, because we read the reviews and expected more. The $18/night parking fee is a complete rip-off and if you add that onto your nightly rate, I know you can find a much better place to stay.\n\nReview 6:\nThis is a glorified sideroad motel with dirty looking, outdated rooms, with an awkward location. Kids enjoyed the pool but but you have to drive for everything else and the parking is a ridiculous $18 / night. This hotel ( motel ) warrants about 1 star. We will not go back\n\nReview 7:\nI booked my stay here for Jun 5th through the 7th and had a family emergency at the last minute, having to cancel at the last minute. Canceling less than 24 hours notice, they charged me one day stay. I attempted to contact the hotel, letting them know of my troubles, and they were of no help, restating their cancellation policy. I find this very troubling that one experiences an emergency, and the hotel only cares about one thing, $$! I will NEVER book here again, and I suggest you rethink booking here for this reason alone.\n\nReview 8:\nWe booked through the website and believde we were going to have a room with a single king-size bed and a view of the marina. We received a room next to the restaurant and Sea World Drive. The traffic noise was incessant and Saturday deliveries to the restaurant woke us at 7 a.m.. We were nickle and dimed for parking ($18 per day) and the bke rental was ridiculous ($30 per day when the going rate nearby was $12). Our television only showed a handfull of the 45 promised channel and it wasn't till after check-in time the next day that staff fixed it. The circa 1960 room was cramped with two double beds leaving about 12 inches between the bed and wall. The furniture was chipped. The bureau was a converted TV cabinet. There was no concierge service nor other services routinely found at hotels that charge more than $200 per night. We will never go back.\n\nReview 9:\nI had such a great time in San Diego and The Dana played a huge part in making my trip so great. The staff was very friendly, the room was very clean, the pools were gorgeous, the food was great.. everything was wonderful. The view was phenomenal and there was so many nice places to walk around, especially with the marina right there. I also enjoyed being able to rent bikes and paddle boats.\n\nReview 10:\nThe Dana is a lovely facility that is close to the area attractions in San Diego. The beach and Sea World are both minutes away from the hotel. The grounds of the hotel are very inviting for walks. The staff was very friendly. When I found their rates had gone down after I booked, the staff was very accomodating and made sure that I received the cheaper rate. We would stay at this facility again.\n\nReview 11:\nFor $200 a night, we expected a room that didn't have a window air conditioner that tripped the breaker every few seconds. Our first room stayed about 80 degrees so we moved to another room. This room at least had a working window unit but took several hours to cool down (and remove the musty warm smell). Dinner at Blue Pearl was pretty nice, breakfast (after the SeaWorld rush) took about an hour and a half to two hours. They were very sorry though. Definitely not worth the money overall.\n\nReview 12:\nWe stayed at the dana for the first time and had a great stay. Our suite was great and the service was excellent. The staff at teh front desk was very freindly and accommodating. We had a great experience and plan on returning soon.\n\nReview 13:\nI booked this room because I was running the San Diego Marathon yesterday and we were promised a shuttle to and from the event that never showed up for the return trip. The room smelled really bad - moldy and old. They have the nerve to charge $16 per day for parking and we could not even fit the car into the space and it is not covered. I could barely get the soap out of my hair because there is either some kind of overly restricted flow device or it is just so old. We were promised a shuttle to and from the event but the shuttle back never showed up.\n\nReview 14:\nMy wife and I are frequently in San Diego visiting our kids who live there. We stay at The Dana everytime we go, which is probably seven or eight times a year. The hotel is located in a perfect spot on Mission Bay. The rooms have balconies that overlook the water. The staff is always helpful and friendly. It is a very relaxing place for us. They even have a marina that we have rented boats at to go play on the water. We have been going to San Diego for 30 years and once we found The Dana we haven't stayed anywhere else.\n\nReview 15:\nWe stayed at the Dana at the beginning of the summer. We were pleasantly surprised on how nice the room was. It had a wonderful view of the marina and a great big balcony. The best part is that it is walking distance to Sea World. They also had a tram that went back and forth all day. The staff was also very helpful and even helped us find good takeout restaurants. I would definetely return to this hotel and I would recommend it to friends.\n\nReview 16:\nAs others have said, the older part of the motel (wouldn't call it a hotel) is pretty grotty. We stayed in block no: 800+ for a marina view(7 nights) - we only just got a view of the marina. The room was pretty grotty, stains on carpets, dull, dingy and not overly clean, and I did'nt feel comfortable about being on the ground floor here. Big public car park next door, from which anyone can access the Dana. On the plus side the new section with 'bayviews' are very nice as is the new pool and the shuttle service is pretty good. But for the price you pay for the new part of the motel, you could stay at a good hotel. Both eating places 'The Blue Pearl and The Firefly' are quite good. Quite a good location. We booked thru Expedia so be careful about what you want when you book.\n\nReview 17:\nA great big \"JOB WELL DONE\" everyone at The Dana!! It was a fantastic location for our daughter's wedding. We were so excited about having the ceremony outside at the beautiful spot by Mission Bay. Small problem arose with the arrival of one of the worst winter storms in 10 years - pouring rain and gusting winds. Keith Robinson and the entire Banquet crew transformed the ballroom from beautiful chapel to a fantastic ballroom for the reception. Excellent food...excellent Service and a fun time was had by all! The wedding was all we had imaged. Everyone from the front desk to house keeping were friendly and helpful. Anna in the Blue Pearl put together a fabulous breakfast buffet for us the next day. We enjoyed the views from our Mission Bay rooms. Great having bar sink, refrig, & microwave. Great patio too. It was a great location for all of the out of town guests to see the San Diego sights.\n\nReview 18:\nGreat spot, nice clean rooms. beautiful pool. great service. I have stayed there 3 times and will definitely go back! The Location is awesome, close to the beaches; rooms are nice, well appointed. Paying for parking is a downside.\n\nReview 19:\nIt is so very difficult to pick a hotel across the country without knowing anything but what you read. But this time, we got it right! My teenage daughter and I spent four days at The Dana in August and we enjoyed every minute of our stay -- really wished it could have been longer. I had to go to San Diego on business and decided to take some extra days before my work and just enjoy ourselves. What a great experience. From the moment we arrived - the front desk staff went above and beyond making sure we were settled in and knew how to get everywhere we wanted to go. Just minutes after arriving in our room, we got a follow up call from the manager to ensure that everything was ok - it was so much more. To a person, everyone was more than helpful. The room was fantastic, the view was great, the weather cooperated and we are already working on a plan to return.\n\nReview 20:\nHands down the best hotel that I have stayed in San Diego. The view was spectacular, the staff was friendly, and the room was ultra comfortable. There is nothing better than waking up in a comfortable bed and looking out into the beautiful bay. The staff in particular impressed me with their work ethic and friendly smiles. The dana forever!\n\nReview 21:\nNice hotel, but we had the misfortune of a wild party with about ten people in nearby room that kept us up most of the night. Called front desk at 2 a.m., 2:15, 2:30, 2:45 and 3, but they chose not to deal with it. The easy way: knock on the room door, ask to see the registered guest, and then demand that the rest of the crowd leave. That didn't happen. In fact, the party was still going on the next morning--with cigarette smokers in the room and on the balcony--in this non-smoking area. The hotel was well aware of what was going on, and for whatever reason, decided not to handle it. The hotel has since offered us two free nights to return--what we haven't heard is a change in policy. What happens the next time there's a post-midnight party in the next door room? The good: great location, beautiful views, terrific pool, Hawaii like layout. The bad: $9.99 a night for wireless Internet and above issue with partyers.\n\nReview 22:\nGreat hotel, was greeted by staff member who was very friendly, we have originally booked a room without view that was located by the caf\u00e9 but my girlfriend wanted a view by the marina, the staff member said their was a room available and without any hesitation upgraded our room without charging extra and she also did not charge us 18 dollars day for parking the entire stay.\n\nReview 23:\nThe setting is out of this world. the location is great. The pools are beautiful. The room we had had a patio with a gate to the pool. AWESOME!\n\nReview 24:\nFour of us stayed in 2 rooms. The purpose of the trip was to see Marine Boot Camp graduation. A free shuttle is provided for that and the driver was excellent. The lobby is upscale and impressive. The rooms themselves are older but nice. I paid $65 a night for each room with my Entertainment Book discount. I booked directly through the Entertainment website. I thought the price was excellent for a 3 1/2 star hotel. I looked around at other places like La Quinta and HolidayInn, but felt this was the best deal. We had a simple problem with the tv. When we called the front desk, there were there to fix it in 3 minutes. I would stay again.\n\nReview 25:\nPros - Nice Pool for the Kids, WIthin walking distance to Seaworld and Mission Beach. Comfortable beds. Cons- Rooms (In the Older Buildings) are very small, not enough room for 2 adults and 2 kids and suitcases, Walls are very thing, If someone next door puts their lock out to keep the door open, it will wake you up if you are trying to sleep because the door slams shut. Check your bill extra careful when checking out. Had a $70 breakfast charge that was not ours and $138 charge for 2 adult seaworld tickets that was suppose to be included in our room package. TV didn't work, so they fixed it but then it did not have any sound. Maid service did not clean our room one of the 4 days we stayed there. Was not worth the $$$ that they charge to stay there.\n\nReview 26:\nWhat a hidden gem. This is the perfect place for families and couples. It has something for everyone and the staff is great. Movies and a mini beach area for kids at one pool. Music and drinks on the bay at the other pool. Not short staffed. The food at the Firefly for lunch and dinner (on site) was beyond amazing. Had two of the best meals in a long time here and for the price this whole place is a steal. Bar tender makes real drinks not watered down. Watched staff attended to every detail to help make a brides dreams come true and SeaWorld fireworks just after dinner pool side at the Dana. Rooms are super clean, staff super friendly super relaxing and in a great location. Absolute, heaven pool side.\n\nReview 27:\nWe stayed at this hotel for a wedding we were attending. The hotel is in a great location! Close to shopping, restaurants and right on the marina. The room we stayed in was nothing special, was more like a motel and very cheap looking. Bathroom was dirty and has missing tiles. There are lots of hotels in this area. I would probably not stay here again.\n\nReview 28:\nExellent location for Sea World. Nice pools. Clean and professional. One minor problem: I reserved the hotel months in advance, checked inn late but the key was not ready and it took to long to get us into the room after a long day at Sea World.\n\nReview 29:\nThe hotel was wonderful to stay at, restaurants a great, poor water pressure in some rooms.\n\nReview 30:\nWe stayed in one of the Bay view rooms on the 3rd floor with a balcony with chairs. We had an awesome view of the bay and could see the fireworks at Seaworld every night. Our room was very clean and comfortable. The concierge at the hotel was very helpful with information on what to do and making reservations at the Top of the Market for our 33rd Anniversary. Breakfast at the Blue Pearl was included in our Bed and Breakfast room. We were very pleased with both the food and service. We stayed for a week and would definitely return and stay there again\n\nReview 31:\nJust returned home from a two week holiday in California and stayed in 7 hotels. This was the worst one. The hotel is isolated and it didn't help that one of the restaurants was some times closed. We had to use room service, food was undercooked and of poor quality Staff on reception seemed uncaring and were full of their own self importance. Room was dirty and very noisy due to a highway close by. Rubbish from previous occupant still on floor. Under bed area very dusty. Blanket had knife ? holes in it and top bed cover had some very interesting (white) stains on it. Our voucher showed that we should have had a free breakfast, but we only got a $20 dollar reduction. Avoid this hotel.\n\nReview 32:\nThe Dana is a beautiful hotel with wonderful accomodations. The staff was courteous and helpful. The room was wonderful and we enjoyed our stay. We will definitely book The Dana again when we are in San Diego.\n\nReview 33:\nHad a very nice weekend getaway to San Diego from Los Angeles with my wife. We stayed at the Dana on Mission Bay and enjoyed ourselves very much. We had a bay view deluxe room. The room was quite spacious and attractive, and the view was beautiful. Staff was friendly and helpful. Location was very good, with everything we wanted to visit being within 15 minutes driving distance. Pool and Jacuzzi were quite lovely. Only complaint is that the walls were a bit thin and noise was an issue with some late-returning neighbors and one that snored very loudly. But, other than that, it was very nice and I would recommend.\n\nReview 34:\nThe room was not even up to the quality of a Motel 6. The fee for parking in their parking lot was $18. and tacked on after arrival, not part of their advertised fee structure. The room was small and noisy, and workers were renovating the room above us with power tools at 7 AM. The shower was tiny and there was no fan! In short, in 50 years of travel, the only room I've been in that was worse was in Vietnam in 1968. If one spends $250 a night on a room, it ought to be at least 4 star and not a 1 star! Yes, the grounds were pretty, yes the beach was nearby, yes the shopping and fun 1/2 mile away in Mission Beach was fun but oh, the \"resort\" room itself was poor.\n\nReview 35:\nMy family stayed at The Dana for three nights and really enjoyed it. Right on Mission Bay, high quality bedding, very nice pool areas for kids and adults (should have taken more advantage of these in fact - didn't realize they were going to be so nice), relaxing and stylish restaurant area with lovely outdoor seating. Dinner prices at the Firefly restaurant were quite reasonable although I expected lunch prices to be slightly more affordable based on that. All the employees with whom we interacted were very friendly with positive attitudes. Overall The Dana is a solid 4-star resort in the \"great value, excellent location, and good night's sleep\" category.\n\nReview 36:\nThis place is in a very good location. near the sea world and the beach, away from the down town hustles, quiet and well maintained premises. I have to specially commend on the restaurants they have, the breakfast place for awesome( try getting the complimentary breakfast deal, it's worth the effort), and the firefly( an ideal dinner place by the pool when you are too tired to go out). The rooms were in good shape, nothing special , cleaned everyday and there was a nice flatron tv where you can directly add movies and watch immediately using the hotel intranet.The movie bill gets added towards you hotel bill. There are various onsite activities like volleyball, and table tennis and water sports and cycling.Not to forget the jaccuzis and pools open 24 hrs. There is also a free shuttle to the seaworld and lots of other pamphlets and deals available at the reception.All in all a good deal.\n\nReview 37:\nThey put me in a room in the \"older\" section (Building 800, 700 are the Older section)... the room had bugs, a refrigerator from 1970, a metal piece across the bathroom door so you souldn't shut it, and a space about 2 inches at the bottom of the outside door where all critters could enter. When trying to get another room, they would not let me move -(bug was on my pillow), until the next day, and would only take $50 off the $159 price - they admitted they wouldn't stay in that room themselves... musty smell, air conditioner was musty - gave me a cold... stay away from the Dana Hotel!! !\n\nReview 38:\nStayed at the Dana for 5 nights from 16-21 Aug. loved the position of hotel, close to Sea World and right on the marina. The kids loved the pool and spa. Had great breakfasts and dinners every day at The Blue Pearl Eatery.Would recommend to anyone looking to visit San Diego.\n\nReview 39:\nSuperb location in itself and within the San Diego area. Impecable external accomodations (gardens, parking, 2 pools with one really perfect). Room : value for money. Choice of two restaurants, the Firefly with an elaborate menu. Being Mediteranean, I simply found the expressos could be improved ! Perfect fo visit Seaworld of course but as well to enjoy the beach. Our 3rd stay there and looking forward to the 4th.\n\nReview 40:\nWe stayed in the newer section and it was great! I reserved a King and they upgraded us to a two queen suite right by the bay. It was beautiful. Beds and pillows were OK. There were small sugar ants in the bed nearest the window. Pool was nice.\n\nReview 41:\nStaff friendly, location great everything else terrible. vending machines didn't work, room was dirty, only two buildings have bay views the rest are parking lots and even when you request a bay room that doesn't mean they will accommodate.. loud, can hear your neighbors like they are in your room. Renting bikes is so expensive considering they offer for half price across the road. Take it from other not so wonderful reviews...besides the nice staff and the nice location its not worth your money!\n\nReview 42:\nNov 1, 2011 saw us spending two nights at the dana - we arrived there after a 17hr flight and 3 hr drive. 1. The room was ok but there was no milk - this isnt provided, 2 tea bags and 1 coffee and 2 cups even though our room was booked for four people. We were told to try the restaurants for some milk. 2. No where was it advertised that you will be charged for parking and this cost was $18/dayor was i informed upon check in. 3. We inadvertently left our aussie adaptor plugged into the kitchenette with an iphone plug and this was taken as when the hotel was rung a few hours later they informed me it was not found by cleaners and the room could not be checked until the following tuesday. It was the following friday night that they rang me and said it could not be found. 4. The door to the bathroom fell off the top hinge after the first 24hrs it wasnt able to close properly. Overall, our stay here was disappointing :( Out of everywhere we stayed this was the worst and it wasnt even that cheap.\n\nReview 43:\nWe were upgraded to a suite, the room was perfect and the bay view was awesome. We will go back again.\n\nReview 44:\nI went to The Dana for a business trip that happened to take place on my 20th wedding anniversary. The sales staff we worked with were very professional and accommodating. They even sent a cookie tray to my room and a card wishing me a happy anniversary. The hotel is in a beautiful location and the on sight restaurants are top notch.\n\nReview 45:\nThere web site shows the new side of this hotel. When you get there you will get a old run down motel type room with a vanity made of plastic and to small to hold your toiletries. We had a pool room with a so called patio that had overgrown and dead plants surrounding us. Yuk...it was horrible. Beware, beware ask for the new buidling facing the Marina and be sure to say new or they will stick you with one of the old Marina rooms facing the Marina without a balcony. It is just to confusing. We have stayed in the new rooms with the Marina view and this year asked for a pool room and had a horrible room. Will never stay there again!\n\nReview 46:\nWe booked the vacation to relax as a couple with out our kids. We had spent four days prior at Disney with the children. We were excited for a little Rest and Relaxation. We stayed in the 600 building for two nights. The view was nice. However, the alarm in the vacant room next door at five in the morning that was loud enough to wake us up was a bit annoying. More annoying that the staff took 45 minutes to turn it off after I called. The beds were very uncomfortable. The family in the room above us, probably wouldn't appreciate the fact that we could hear their every word due to poor insulation. The concierge was fabulous and the massage that we had was wonderful. However I felt worse the next day due to the horrible beds.\n\nReview 47:\nMy husband, two children and I visited San Diego for a couple of days. We wanted to go to the zoo, and wanted to stay somewhere with a nice view of the water. The Dana fit the bill. We bought a package through the San Diego Zoo website that included one night at the Dana and four tickets for the zoo at a good price. The view was great. Our room overlooked the marina. Some rooms do just face a parking lot though. The rooms have outside entrances, which I don't like because of noise and safety concerns, but we didn't have a problem. The Dana is within walking distance to Sea World, and I think the hotel provides a shuttle as well. Definitely have breakfast at the Dana's restaurant, the Blue Pearl. Excellent food, great service, and a great value.\n\nReview 48:\nFalse advertisement. It's the Lobby and entrance that is modern and clean looking. The rooms are old and stinky and small. The restaurant is like a coffee shop nothing special. The service was off and on. The price didn't match what you got. They offer a free shuttle for Sea World but not very many time slots. This was the main reason we chose this place other than what we saw in pictures and what people had to say about it. We frequent San Diego every couple of months and stay for a long or short weekend. This place needs a makeover in a BIG way! !\n\nReview 49:\nOur small group had rooms in both the old and new sections of the hotel. The accommodations were like night and day. Our room (new section) was large, well appointed and had a beautiful view. Some of the old section rooms, although 75 % of the price, were horrible - tissue paper thin walls and shabby. The housekeeping, throughout, was only mediocre. Cleaning the balconies is apparently not part of the housekeepers' job description; there were bird droppings on the outdoor furniture that remained untouched for the entire stay. There was also poor communication between the front desk and the housekeeping department. Our group arrived at 3:30 PM and not one of the rooms was ready for check-in. The desk clerk said they had been cleaned but not yet \"inspected\". We waited another half hour. On weekends the Dana seems to be primarily a \"wedding event\" hotel, and if you're not part of the event you're rather crowded out of the facilities. The hotel just isn't large enough, or well staffed enough, to comfortably cater to both. Over all, there are many places to stay in San Diego that are a far better value.\n\nReview 50:\nWorst hotel I've ever stayed at. Very outdated, rude and uninformed employees and right next to the airport so all we heard were planes taking off and landing the entire time...\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27948, "query_start_index": 27950, "query_end_index": 27950, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 881, 1624, 2513, 2958, 3533, 3818, 4361, 5233, 5639, 6051, 6557, 6802, 7373, 7911, 8368, 9164, 10080, 10323, 11206, 11561, 12501, 12891, 13047, 13703, 14475, 15198, 15565, 15823, 15927, 16496, 17201, 17423, 18055, 18737, 19413, 20325, 20932, 21220, 21650, 21907, 22421, 23439, 23554, 23902, 24552, 25297, 26064, 26632, 27760]}
{"id": "256570", "pid": "256570", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy stay at the Intercontinental was perfect. I booked a club level room and was given a free upgrade to a harbor view room. The staff were very courteous and helpful. The room was very clean and nicely decorated and the Club Intercontinental on the top floor was excellent. A very good value if you can take advantage of it. The hotel is only a 3 minute walk to the ferries and the opera house and minutes away from many restaurants and clubs.\n\nReview 2:\nPerfect hotel from many points of view if you try the club level -lovely rooms overlooking the botanic garden and the Sydney Harbor, free wifi/breakfast/coffee and tea drinks all day, free wine/beer/drink of day and small plates from 5-7 p.m., and very gracious wait staff and concierge service in the club. Hotel has decent restaurant with lavish seafood focus of nightly buffet. Four blocks from the Rocks and Quay areas. Only drawback is no wireless access in hotel rooms, and internet access in rooms is $25 per day.\n\nReview 3:\nExcellent location. You are 15 mins walk or less from the Sydney Opera House/Botanic Gardens/Sydney Tower/Museum of Sydney. You're in the CBD, so buses are everywhere. Waiting area in front of reception is a little spartan but the furnishings improve once you're in the main lounge area. The room was in excellent condition and view was good though the construction work on one of the buildings a block away did spoil it a bit. I would have preferred blockout blinds, or at least a thick curtain to cover the window, rather than the pull-down blinds they had when I was there, which were a tiny little bit see-through - I like my sleep in complete darkness but i guess you can't have everything! Would have wished the rates weren't so high; at least I know it's a quality establishment.\n\nReview 4:\nStayed at the hotel for 2 nights, payed 150 $ for Club loung access. Which is not worth it at all. You get a small platter and if you ask for seconds then they rudely tell you to be patient and you might get some if there are leftovers, How rude is that. Mattress was old and worn, gave me a bad back ache. Never ever again at this hotel.\n\nReview 5:\nI have stayed here twice in the last six months and both times have not been without incident. The first stay (to celebrate my Birthday) in August 2005 lead to an embarressing situation for me when the friends with whom I was travelling with received an upgrade to a room with an uninterrupted view of Sydney Harbour and my partner & I were unceremoniously left to our devices several floors below. Even though I was the originator of the booking. However, my last stay and the associated incompetance has put me off returning to this hotel ever again. After being specifically advised to email me details before debiting anything to my card, and that I actually wished to use another card instead of the one they had listed, they went ahead & debited the original card causing the bank to ring and further embarresment for me on top of the already embarressing situation of having an acquaintance's card debited for the weekend when he was not even with us. Sound confusing? Well that's not the half of it. What a bunch of clowns! The View is the only redeeming feature. Rooms fittings are looking their age.\n\nReview 6:\nFour of us just experienced a most disappointing Christmas lunch at the Cafe Opera. As family were overseas we decided to book as many years ago we had an excellent dinner there. All of us agreed that the lobster was the worst we had ever had. Tasteless, like cotton wool. The cook should know that if you defrost frozen lobster in fresh water that it takes the taste out & you need to put salt in the water to bring the taste back.The waiter did try and replaced our first lot but second just as bad.There was no sign of a whole turkey being carved. The oysters were the smallest we had ever seen as if the hotel was buying the smallest oysters to save costs & for $220 we would expect normal sized Sydney rock oysters .The ham was good and desserts also but we all agreed that we had paid over the top and that none of us would ever repeat the experience. As someone who had nearly 30 years in tourism and did site inspections of European hotels, this felt far below the Intercontinental standard. Staff seemed to be 'training'.\n\nReview 7:\nA friend and I recently paid $350 for 1 night in a standard room (no view at all) but included bfast and were totally dissappointed with what is a VERY tired hotel....the first room reeked on cigarettes, so we requested as my friend is asmatic to move...the receptionist actually sniffed at our request like she owned the hotel...and duly we received the exact same room one floor higher... Bfast was very nice, after we had dinner down near the opera house we returned to the hotel to find the bar closing (sunday night 10.30PM) and even though they allowed us to sit and talk the atmosphere was \"hurry up\" and leave.... I guess if you want a generic hotel experience this is it...I stayed at this hotel when it first opened...staff were fantastic...I guess that Australian apathy has crept in... Boring boring........\n\nReview 8:\nGreat location and in walking distance to the Opera House (make sure you see Opera Australia's La Boheme - a masterpiece) this beautiful hotel has friendly service, great food choices, well appointed rooms but NO WIRELESS INTERNET CONNECTION available in the room. How can that be in a hotel of this quality?? ?\n\nReview 9:\nWe stayed there for 2 nights at the beginning of our holiday and liked it so much that we stayed the last 2 nights as well. Very welcoming and a great check in. Loved the atmosphere and the service could not be faulted. Had breakfast in the Opera restaurant and one dinner as well. The food was well cooked, varied and enjoyable (buffet style meals) The room was spacious and we had a great harbour and gardens view. We enjoyed being able to relax in the central area and order whatever we felt like, whether it be coffee, a drink, a delicious cake or something more substantial to eat. When we left, our taxi was waiting for us at 4.30am as we had requested. All in all, we were made to feel very special and the location was tremendous - a quick walk to Circular Quay. We would definitely visit again - congratulations to all the staff who know what 5 star service means.\n\nReview 10:\nIf there is one thing I want in a hotel, it's privacy and sound-proofed rooms. To be able to hear anything, let alone EVERYTHING, in the adjacent room, is intolerable, especially from a purported 5-star hotel. The wall was not much better than a sheet of thin cardboard. Unable to tolerate the situation, I called the front desk and got another room. Fortunately I was able to sleep as no one was in the adjacent room that night. It is beyond my belief how a supposedly reputable hotel can care so little for the privacy and comfort of its guests as to use such pathetic materials for the walls between rooms.\n\nReview 11:\nWe finished a business trip in Sydney with a weekend visiting family and staying at the Intercontinental. From the moment of our arrival, the staff from reception, luggage attendants could not do enough. Room service was excellent and the staff on the Club Floor were friendly and efficient. The only flaw was that we had been travelling and were hungry and ordered a snack on the club floor, but were not told that in 10 minutes it would be complimentary. When we realised this we cancelled our order, but nevetheless I believe the staff should have told us, other than that we always find it an excellent hotel to stay, with great access to cross harbour ferries and other forms of public transport.\n\nReview 12:\nThe price of the hotel is not within all budgets, unfortunately. For us it was a business/leisure splurge. A grand hotel that lives up to its name. Fantastic rooms, service and views. We added the breakfast to our stay and it was relatively cheap. Delicious variety of morning feasts. Location great, especially near Circular Quay train station. Unlike other reviewers, i actually found the staff very friendly even though i was not wearing designer clothes and despite the fact that my luggage was worst for wear.\n\nReview 13:\nThe best parts of the stay were: - TV in the room was a new LCD - room was very clean - the bath towels were the size good hotel towels are supposed to be: massive - we both had a great night's sleep on the king bed - the air conditioning adjusted exactly as set - the view from the gym and the pool is awesome; with the facilities in the gym more than you could ask for (maybe some cups to go with the water fountain please!) - the check-in and check-out were both efficient and welcoming\n\nReview 14:\nWe were warmly welcomed by the very helpful staff and quickly registered. Our room was upgraded to one overlooking the Botanic Gardens with a view down Sydney Harbour towards the Heads. The room was very well appointed, comfortable and clean. The hotel lounge is a very popular meeting place: we took afternoon tea with a friend and enjoyed the fast and efficient service.\n\nReview 15:\nGreat hotel at which to base yourself for a weekend in Sydney. Close to absolutely everything. Staff are non intrusive and exceptionally helpful when call upon.\n\nReview 16:\nAwesome service by Chris from the Front Desk, great location, and extremely friendly. Excellent service beyond the call of duty, I've rarely experienced anywhere else.\n\nReview 17:\nWe arrived at 6am after a 23 hour flight and were absolutely delighted to find we were able to get into our room straight away (although our travel company had warned us we wouldn't get access until 3pm). The room (2101) was a reasonable size for the four of us and our view was spectacular - although we had to pay extra for it. I would have felt cheated coming to Sydney and not being able to look out over the harbour and bridge. The concierge and reception staff were amazingly helpful and the breakfast was wonderful. Since we were still on UK time and ravenous, the range of cooked and contintal choices enabled us to eat as if it were dinner for several days. As we gradually adapted we headed out to cafes and food stalls in the Rocks, 10 minutes walk away. I have no hesitation in recommending this hotel.\n\nReview 18:\nHi I stayed there for 4 nights from 16th July. I was with my husband and a grown up daughter Hotel is located at very good place and with good rooms, view and services. Room were large with Darling houbor view. Hotel staff were helpful. Overall good place to stay.\n\nReview 19:\nWe were checked in immediately and found the service very good for a big hotel. The rooms were great and the location was unbeatable. So close to the sights. The breakfasts were wonderful, the quality of the food and the range of choice was excellent. We would stay here again. We were a family with four children and the accommodation was excellent for us.\n\nReview 20:\nHave just returned home from a wonderful weekend at the InterContinental. The service we recieved throughout the hotel was faultless - reception, concierge, restaurant, bar. We stayed in a harbour bridge view room, a great view to start the day and a turndown service and chocolate on the pillow were a great way to end the evening! Quiet rooms and handy location for our day trip to Manly. Thank you we will return.\n\nReview 21:\nHotel rooms are small, bathrooms are ridiculously old and employees are NOT friendly. Actually they treat customers as enemies! Never looking to accommodate our needs. Never seen something close to this. STAY AWAY FROM THIS PLACE. Seriously. The manager will write back saying next time they will take care of us. Guess what: no next time. And hopefully no next first time for my fellow travelers to stay away from a tourist trap!\n\nReview 22:\nMy Husband and I were here this past December with the Oprah Winfrey show as a receipant of the Australia trip. We didn't pay for the room and maybe the Australia people and Harpo Studios made our stay more memorable because of that but there is just nothing negative I can say about this place. It's very well located to everything, extremely clean and with great food. The peopole that worked there were incredibly nice, there were choirs set up in the lobby to greet us and it's a very pretty and unique place with nicely appointed rooms and comfortable beds. I would stay there again even if I have to pay for it next time. My only disappointment was that it was Dec. 15th and there wasn't a single Christmas decoration anywhere that I can remember.\n\nReview 23:\nWe entered our room only to be welcomed by a strong room deodorant that failed to mask the cigarette smell. There was almost no pressure for the hot water in the shower so my husband ended up taking a cold shower. The hook to hang robes in the bathroom was dangling from one screw. The hotel in general could updating. The room had a lovely view of the harbor, but the room was not what you would expect for $480.00 per night.\n\nReview 24:\nI was so impressed with Intercontinental. The whole feel of it, the friendliness and helpfullness of the staff, the beautiful lobby/ cafe/sitting area and of course the position just right outside the Sydney Museum and across the road from the Botanical Gardens and near Circular Square makes it the perfect base. The rooms are spacious and luxurious with great views and the pool on roof level affords even better vistas. Loved it!\n\nReview 25:\nRooms are good but service (in particular reception) is/was terrible - in fact disgusting for a touted 5 star hotel in such a prestigious location. We reserved rooms for over Christmas and new year around 6mths ago, for some reason unknown to anyone they canceled one of the rooms, so we were left with paying rack rate for that room. The 'Mint' bar and restaurant decided to close throughout this period as did the main bar at around 10pm every night. When it was open half the staff had failed to turn out, so ordering was a little tricky. I'd be very wary of staying here.\n\nReview 26:\nMaybe it's the global fanancial crisis but I got a distinct feeling this hotel is cutting staffing to maintain profits...and it shows. Everything you asked for was either delayed or ignored. Check-in was lengthy, as was checkout. Staff seemed to be in an attitude of \"how quickly can i get this done\". Not a real even 3 star experience. Sure the hotel is nice (but not great) but what lets it down so much is the service. You can't have a hotel that is nice with this level of service. Food and Beverage outlets where a joke. Club evening drinks where nice but breakfast was a joke (as other people on this site have commented. The fact the past few reviews have all been negative maybe explain the interconts reaction to the economy.....cut costs at any cost. Never again. Totally disapointing. Much better to offer from other hotels. Service is just terrible.\n\nReview 27:\nA very nice hotel in a great location. We upgraded to the harbour view room, and although a building slightly obstructed the opera house we still had a great view of teh bridge and botanical gardens. Room was great and hotel staff very friendly. It costs a lot but you get what you pay for i suppose....\n\nReview 28:\nThese people do what they're supposed to do very well and small minded complaints about minor issues are distracting from what's really good about this true five star hotel -it's stylish, staff are friendly and it's in a great location with views of the Sydney Opera House. The harbour as beautiful for my 3 day trip. The Oprah Winfrey show was in town while I was there and it was amazing to see how much Sydney was affected by this. It was extraordinary - I never would have believed it if I hadn't seen it. The Intercontinental was fantastic and worth it as a genuine good travel experience.\n\nReview 29:\nWe stayed at this hotel on our honeymoon. The location is very good (5 Mins to the Opera House & Bridge). However overall our experience of this hotel was a negative one. The service was very poor and the manners of some of the staff was terrible, and not of a five star standard. The male member of staff when we checked in was very rude and unhelpful. We also didnt get towels left in the room on one occasion. We used room service on one occasion, which was \"average\" at best, considering the price. Whilst the location is good, there are many other hotels in this region, which I would use in the future. There is internet, which is extremely expensive, and the printer was broken when I used it. Our room was sold as a \"City View\" but we had little view other than a neighbouring office block.\n\nReview 30:\nThis is a great hotel - ideally situated very near Circular Quay where the ferries, buses and trains go from. Our room was on the 27th floor with amazing panoramic views of the harbour, the Bridge and the Opera House. Service was impeccable too. Pool and gym both good/fine and the breakfast on the 31st floor was excellent. A great place to base yourself in the centre of this wonderful city.\n\nReview 31:\nWe visited the Hotel Continental for our Honeymoon and were upgraded to a Club Harbour View Room. This gave us access to the 31st floor of the hotel - which is the club lounge - breakfast and non alcoholic drinks throughout the day were complimentary as part of the club package. The view was spectacular overlooking the harbour bridge and the opera house. The service was outstanding and we could not fault the hotel in any way. The location was in the CBD close to the bus station and the ferries - very central to amenities. Would recommend this hotel to anyone.\n\nReview 32:\nThis hotel is definitely not worth the money. The staff are incredibly unprofessional and rude. I have stayed at numerous Intercontinentals and I would have to say that this one is probably the worst. There are so many hotels in Sydney that are worthy of 5 stars, I recommend that you do not waste your time with this one.\n\nReview 33:\nA typical InterContinental. Location is close to the Rocks area and its about a 15-20min walk to the city centre proper (i.e town hall). Food and drinks generally expensive, so take a short walk to the Rocks area (or the opposite direction towards the city centre) for a range of options. The Club Lounge has great views of the harbour, ANZAC bridge and the Opera House (I am told the best view of all the hotel's in the city). I was upgraded to a harbour view room, and that was quite nice with bay windows on two walls. Breakfast in the Club Lounge is fine, did not try the restaurants except for the lounge bar which is a bit hard on the wallet. The only gripe I have is that the front desk/reception is way too small, and just about every time I have passed by, there has been a queue. If you are unfortunate enough to be checking in or out when a group is doing the same, then you are in for quite a wait (and you may not even get standing room).\n\nReview 34:\nStayed here late April to early May; for three nights. Travelled to Sydney with my wife and we took my parents for their first trip to Sydney. Stay was paid for on my fathers honours points and upon arrival we had a pleasant surprise. We had been upgraded to a harbour view. From that moment on until the end of our stay the staff were incredibly efficient and helpful. One evening my wife and I were looking for a restaurant and the concierge assisted us in finding the restaurant and showing us the menu on his computer. The rooms are a good size, the beds incredibly comfortable and the view was excellent. We overlooked the botanical gardens and harbour. Could just see the opera house if peering out the side. But this wasn\u00e2\u20ac\u2122t a big issue. 5 minutes walk and you can see the building up close and personal anyway! We would definitely return here again, perfect location for sightseeing!\n\nReview 35:\nI have stayed at the IC twice this year and won't be returning until they upgrade the beds and reburbish. I can see other reviewers have expressed similiar comments. The bed was dreadful on our last stay and was certainly not any better this time around. The extra mattress topper we requested made little difference. These beds are NOT plush. If you want a comfortable bed, your best bet is to stay at the Sheraton or Westin. The bathrooms are also quite shabby and small. On a positive note, the service in the club lounge was an improvement. The staff were somewhat friendlier and far more welcoming this time around.\n\nReview 36:\nThis hotel is ideally situated for both business and pleasure activities. The best part of this hotel is the service, and the people that greet you, meet your needs are second to none. The location is a block away from Circular Quay, and right in the heart of the business district of Sydney. The rooms are clean, modernised, although the only thing I would say to management is to re-do the bathrooms, as showing in the bath shouldnt happen in a 5 star hotel. If your lucky to get a view, the views are amazing, and I suggest asking at reception is you can get a room with a view over Sydney Harbor. The gym facilities are great, pool is small, not big enough for laps. Give the in-room dining a miss, its overpriced and not that good quality. Overall however, a great experience. I would love to come back.\n\nReview 37:\nWe have had the pleasure of staying in this great hotel now on 3 seperate occassions over the past couple of years, the most recent a 2 night stay over the Easter weekend. The staff couldn't have been more helpful or friendlier from the check-in , to the turn down service to the Club Continental staff. The rooms (Opera House view) are spectacular on outlook and worth the additional cost , the Watson Bay outlook isn't far behind but nothing beats watching the ferries in and out of Circular Quay with the Harbour Bridge , Opera House and Luna Park as the backdrop. A few hints would be to take in a bottle of wine (or some beers) as the mini bar can be pricey ! The gym , pool and Sauna gets a work out and try to start the sauna a bit earlier to get the heat up !\n\nReview 38:\nThis hotel has a great location and some pleasant public areas however it is certainly trading on these aspects, as we found the rooms very average and the service lacking with a shocking ability to consistently get things wrong. The hotel is certainly not a good ambassador for the Intercontinental chain!\n\nReview 39:\nI stayed at the Intercontinental Hotel for five nights in September. I was there on a business trip but had several days of personal time before work. The room was good-sized by urban hotel standards and had excellent lighting (maybe the best I have experienced in recent memory). The location was excellent, only a 10 to 15 minute walk to Darling Harbour and just about 5 minutes to Circular Quay. I had an excellent stay and at half the price of the highly-recommended Park Hyatt.\n\nReview 40:\nIt was just a 8-10 minute walk (downhill) to the Opera House. It was about 10-12 minutes to Campbell's Cove (lots of places to eat). The rooms were big and nice. The staff was nice and very helpful. They even booked a time slot for The Bridge Climb.\n\nReview 41:\nI spend approx. 200 nights per year in hotels around the globe and the Intercontinental in Sydney is a disappointment. The rooms are ok, but not fantastic. The service is really poor. The value for money is certainly not there.\n\nReview 42:\nIn a good spot, my opinion is that the Intercontinental is one of the better higher star rated hotels in Sydney CBD to stay at. All the things you would expect from a 5 star hotel - soft white fluffy robes, great pillows, good sized bathroom, fantastic bar and personable, friendly staff. The Intercontinental is just a short walk to The Rocks, Opera House and Circular Quay. I had a great view of the Harbour Bridge. Definitely no complaints!\n\nReview 43:\nOverpriced hotel if you dont have corporate rate but fantastic place with great concierge department! from the moment we arrived to departure part nothing was a problem. Staff are friendly and helpful for Sydney ... If you can effort to stay here definitely stay in club room - best view of Sydney and great location of the hotel. Only 2 suggestion - main restaurant needs some changes it seems like we are not in InterContinental there is no visual link between great lobby bar and restaurant (its like moving back in the past 30-50 years ago) 2nd - driveway under the hotel (car park area is shocking and dirty - difficult to drive) we were disappointed with what we saw\n\nReview 44:\nwe arrived for a one night stay in a king city view room. That is exactly what we got but the room amenities were dated and while the bathroom and room itself was clean, the staff were simply uncoordinated or ineffective. we asked for 2 envelopes and it took over an hour for anyone to bring it to us and when they did it was past 1 am. Instead of placing it under the door, they had the audacity to open the door when the do not disturb sign was out and intruded into our privacy. The hotel seemed very quick in chasing guests out. At excatly 11 am, we were asked if we were extending our stay or needed help with out luggage. To add damage, our loyalthy points either did not post or were posted wrongly. Television channels were also dismal and lacking for business hotel. Hotel amenities were ok but we didnt had time to check it out. Room decor was of nice colour tone but that is where the praise ends.\n\nReview 45:\nStayed here for a weekend to help friends celebrate a big birthday. We stayed Club which meant we had use of the 32nd floor where guests are really pampered with good food and great wines and great views! We made full use of the of the pool and sauna too for relaxed times when we weren't out and about. Great location for walking ease to The Rocks and Sydney Opera House. The room/bathroom was clean and the bed so comfortable. We loved the views from our suite. Highly recommend. The staff were all really helpful - so a huge thanks to them too.\n\nReview 46:\nThis hotel is in one of the best locations in Sydney. It is close walking distance to the Quay, to the Botanical Gardens and to most CBD offices. The rooms are standard 5 star hotel rooms. Nothing distinctive but the facilities are good. It has a good bar on the ground floor.\n\nReview 47:\nThe service in this hotel in my experience is only second to the amazing views from that very special Club Lounge. We just loved the welcome on arrival we were given and as we were staying a few days we paid the extra for access to that beautiful Club Lounge and just lived up there every spare minute we had. Staff seemed genuine and friendly and although we didn't eat much in the hotel we found the staff serving coffee in the Lobby very knowledgable and with good attitudes. The Concierge helped us out tremedously and Stacy in the Business centre was great in helping us out with our internet problems. She was very friendly and helpful just what you need when you need info for a conference urgently. All in all we loved it and were blown away!\n\nReview 48:\nIndeed, the location is top. A few minutes walking of most of the top touristic attractions of Sydney. The location cannot be better ! The hotel is also good, though not great. Prices are skyhigh and you clearly pay for the location, you don't pay topdollars for the hotel which is good, but nothing special. Interior is nice, service is really good, though bathroom is small and I have to say that I hate to shower in a bathtub with the wet showercurtain touching my wet naked body. Also the internet connection is very slow. Not the quality you would expect in a 5 star hotel which is hosting a lot of business people. Overall : good, overpriced hotel with some irritations at top location\n\nReview 49:\nIf your can fit a suite(room) into your budget, it's a must to experience the Excutive club lounge. The View is spectacular & the service is first class. Breakfast 6.30- 11am, tea & coffee all day & free drinks & snacks between 5 & 7pm. Although I did run into a problem, with a trainee staff member over drink! The manager was quick to sort that out. My wife & I have been going for five years now & look forward to our next stay already.\n\nReview 50:\nMy husband and I stay at the Intercontinental Sydney for one night as a special treat on a weekend. We used TripAdvisor to make the choice of where to stay - and I am so glad that we 'listened' to everyone and booked the Intercontinental. We booked a deal which included breakfast, valet parking and late checkout, which was terrific value. The staff were absolutely amazing - everyone from the receptionist, to the porters, to the cleaners made a point of being kind, and asking us how our stay was going. We had a room with a view of Watsons Bay - and it was worth spending a little bit extra to get it. The breakfast was delicious, and the bed so comfortable. The plasma tv was also nice, with a good selection of channels to watch. I would definitely stay there again, and it is the nicest hotel that I have stayed in, in Australia.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29223, "query_start_index": 29225, "query_end_index": 29225, "truncation_seperator": "... 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{"id": "229182", "pid": "229182", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nmy sister and I asked them if we could use the minibar fridge to store our own drinks/food so they came and cleaned out the fridge. Long story short, I found out they charged us for everything that was in the minibar and refused to refund the money. Crooks.\n\nReview 2:\nThe location in Dam square is perfect for first-time visitors, you're literally smack-dab in the middle of all the tourist attractions in Amsterdam. The hotel staff was friendly (and upgraded our room free-of-charge, as they knew we were on our honeymoon). Our room was really clean and large (bigger than we had expected). And the breakfast that is included as part of your stay? AMAZING. It was (by far) the biggest spread I have ever seen in a hotel. Try the waffles, trust me. The bed was really comfortable and the staff was really helpful. One tip: Instead of paying a costly cab-fare back to the airport, ask the Concierge to reserve the hotel shuttle (Connexxion) for you, it's much cheaper (if you're not in the mood to deal with Central station). But note, it's a shuttle that stops at a few (sister) hotels before heading to the airport, so allow yourself plenty of time before your departing flight.\n\nReview 3:\nBest location by a mile and the breakfast is divine, normally set out two hours to enjoy the atmosphere and the food. close to good shopping and other good restaurants, the Argentine one around the corner comes to mind. Poor service at the desk, would say kinda rude sometimes and the room sneed attention , at least in the block I stayed. would not stay anywhere else when in amsterdam though\n\nReview 4:\nMore than 24 hours without power (AC, TV,Elevator, etc.) and no compensation whatsoever received. Even before power failure the hotel was horrible: old, smelly, poor customer service, definitely one of the worst I have ever seen in my entire life. The only positive is the location, which is great.\n\nReview 5:\nThis hotel is horrendous. The fact that it somehow has five stars is laughable. Half the hotel is in a separate building that you access via the red light district after swiping your card no less than three times. The staff has two modes: rude and indifferent. Oh, and did I mention the bed bugs? Yes, my \"five star\" experience culminated with the discovery that the hotel is infested with bed bugs -- a week later, and I still have the bites. Do yourself a favor and avoid this hotel like the plague.\n\nReview 6:\nI stayed at the NH-K a couple of years ago and overall we were very pleased since we got it on the cheap through a travel agent. But if you are looking for cutting edge decor, an elegantly aged hotel or any other wow factor this is not the place. Having said that the location is fantastic for tourists (although I personally prefer the Jordaan) and so is their breakfast spread. The rooms are spacious by European standards and everything was in good working order.\n\nReview 7:\nI've stayed for 2 nights in the executive level overlooking the Dam. The room was located on the second floor providing a wonderfull view over the Damsquare. Unfortunately the room itselves was very very basic, a very small and hard bed, one inconvenient chair and a very oldfashioned and little dirty bathroom. The lightening and electronical equipments in the room are ok, even as the television. Don't stay in the Krasnapolsky if you are looking for something \"stylish and tatty\", the Krasnapolsky has become a place where people enjoy breakfast in bermuda's and on bare feet. The service is as in most NH Hotels, good but basic.\n\nReview 8:\nStayed in this hotel for a weekend break with some friends. Location was perfect, all toursit attractions in easy walking distance and easy to find from the train station. Did not have breakfast in the hotel as on the pricy side, would recommend cafe directly opposite the hotel on the damrak, better value for money. High tea in the hotel was great, sat looking out over Dam Square while recharging our batteries. The rooms were clean and spacious (there was plenty of room for the 3 of us). Rooms were cleaned everyday, with clean towels left. Check in was quick and efficient, staff at reception were excellent and helpful throughout our stay. The hotel has a lovely bar but as you would expect extremely expensive, acted as a good meeting place but would not stay for longer than one drink. The only negative being the noise late at night, but the price you pay for such a central location.\n\nReview 9:\nDefinitely not 5*. Worst Hotel I have stayed in. First they tried to book us into a room with a three quarter bed... Then we were moved to a filthy Smoking Room (we requested and confirmed a Non Smoking room before our travels as my wife is asmatic). We were told that it is a \"priviledge\" to get a non smoking room and not a right by the most incompassionate reception staff I have ever had the digust of meeting. We were moved to a 3rd room the following day. This room was much beter and according to the reseption staff one of the \"best\" rooms... well if that was the best room a 5* establishment like this can offer I will never book at any of the NH Group of hotels ever again. Oh by the way you can forget to check in at 15:00.. rather aim for 17:00 (this is probably why they have so much seating in the reception area)\n\nReview 10:\nI have ended up at the Krasnapolsky on three different occassions, and each time has been a completely different experience. On the first trip, 5 years ago, I was in an executive room which was acceptable and clean. Last year, however, I was in a standard room which was really quite grim- a walk in shower, folding bathroom door, and dated, tattered linens and decor. I had vowed never to stay again, but because my most recent trip was spontaineous, it was the only central hotel with availability, so I booked the executive room to be on the safe side...The room which was said to be in the newly refurbished \"royal wing\" was very basic and was certainly not like any other 5 star hotel I've ever stayed in. When we asked to upgrade further, the staff insisted that we were in the nicest possible area of the hotel...The inconsistency probably lies in the size of the hotel- it is really massive. Despite the disappointment in the rooms, the staff are lovely and friendly and the service has been fine...It's suitable for a business traveler, but not especially comfortable for a romantic weekend or family holiday.\n\nReview 11:\nMy husband and I have stayed at the Grand for two years running. At christmas time. We absolutely love it. Yes it does need a bit of upgrading in areas but it is a luxurious and spotlessly clean hotel. The rooms are big and very comfortable. The restaurants are lovely as is the reception area. You cannot beat the location. Its on Dam Square opposite the royal palace. Despite this we did not encounter any problems with noise. The square has a great atmosphere at christmas. The hotel is within a short walking distance of the station, the restaurant area, the vondel park and the red light district. There is also a supermarket nearby (just behind the royal palace). We love amsterdam and would always recommend the grand.\n\nReview 12:\nI stayed here attending a business conference in the hotel - and I am glad I wasn't paying the bill. The first room had an air-conditioning unit which blew out only hot air. The duty manager explained that the old unit had broken down but maintenance had replaced it with a used one and that had now clearly failed too. In my second room, the air-conditioning was at best mildly effective but I wasn't moving again. The bathrooms must have been redecorated at some stage as the grout was fairly clean and the mastic around the bath in good condition but nothing had been done about updating the plumbing. An old fashioned shower working off the bath taps - little pressure and no consistency of temperature - that says it all. As another duty manager told me \"this hotel will very soon undergo refurbishment and it needs it\". Breakfast buffet at best ok. The other meals were specific to the conference so may not be reflective of the hotel\u00e2\u20ac\u2122s restaurant norm.\n\nReview 13:\nWe have stayed here 3 times over the last 3 Christmases and enjoyed each stay in 3 totally different rooms. Love the location, easy to walk to anywhere and close to some wonderful restaurants and bars. Bar in the hotel is expensive but what hotel bar isn't? and we have paid more for a drink in the Waldorf Astoria New York....I smoke so I can't say that the cigarette smoking bothered me, however, I do think that if you are particularly anti-smoking then Amsterdam (and similarly Prague) are not the cities for you, there are many, many other cities you can go to in this world where it is banned totally.\n\nReview 14:\nThe hotel is ABSOLUTELY not five star.The lobby and dining areas are above average but the bedrooms.are way too small,virtually no closet space,and what's up with those heating pipes banging and groaning all night long.Good thing we brought ear plugs....Great location but not enough to sell me for our next trip to beautiful Amsterdam........\n\nReview 15:\nI love the location of this hotel. Of course, the rooms are small, but quaint. The staff is friendly and always offering you ammenities. My only complaint is that if there is a festival or music in Dam Square you can hear the music in your room and sometimes it is hard to sleep.\n\nReview 16:\nWe stayed here for our 'minimoon' after our wedding - the hotel was superb. The room was ready when we arrived - at 11am - and the staff were very friendly and helpful. the room was big and the bed was HUGE! it was all very clean and fresh towels supplied every day, there was free toiletries in the room incl toothbrush/toothpaste, razors, sponges, soap, shampoo etc and more available free of charge from reception. The best thing about the hotel apart from location was the breakfast - OMG!!!! we have never seen anything like it, it is served in the 'winte gardens' which is a beautiful art deco room and there is everything that you could wish for - CHAMPAGNE, freshly cooked waffles with hot cherries, hot chocolate sauce and fresh cream, pancakes, bacon, eggs, sausage, tomatoes with cheese, eggs benedict, lots of fresh fruit, fresh fish - salmon/mackrel, fresh cold meats, fresh cooked bagels, croissants, pastries, muffins, brownies, about 8 different types of bread, rolls, yogurts, freshly squeezed juices, tea and coffee - several types of each, chocolates and sweets!!! AMAZING! !\n\nReview 17:\nStayed for one night on a boozy weekend with work friends on the recommendation of someone who had stayed before. We wanted something very central and this was perfect for that as it's right on Dam Square. My room was massive, clean and not bland with a fab view of the square. Bed very comfortable. Noise didn't bother us as we were out most of the night, but could do if you are after a quieter break. Hotel is very busy and very big (a couple of our group actually managed to get lost trying to find their room) and agree with other reviewers that it doesn't deserve a 5* rating, but if you can get a decent deal it's a good option if you're on a similar sort of trip. Service not remarkable, but we did stay on a saturday night when the hotel was heaving - may be better mid week.\n\nReview 18:\nWhile centrally located, this is a hotel that doesn't have it's act together. It's a strange conglomeration of various buildings, and we were stuck in a tiny room about a block away from hotel lobby. Ridiculous uneven service (we had to sign a release to get an adapter), unhelpful staff. Bright spot was concierge, who booked us into several great restaurants. Hotel wasn't surprised when we left early to go to another hotel...they even said, \"Was it the service and the room?\" Yes it was.\n\nReview 19:\nAbsolutely the worst hotel experince I have had in 40 years of travelling. To talk about everything that went wrong would take way too long; but these are the highlights: - room not ready for check in until 5.45pm - asked the desk manager for a quiet room; he assured me it was. When I was shown to the room, I was unhappy with it and went back to the front desk to be told that they couldn't move me. - the disco over the road played music so loud until 4.00am that rest, let alone sleep, was impossible. The desk manager had to know about the disco but, of course failed to mention it to me. - the check in lines were endless; there is no indication as to how customers are to queue so that you can be in line for 15 minutes and another customer will go straight up to the counter and will be helped. - I had prepaid in full and yet was presented with a bill for the room I could go on but you get the picture. Never again! The worst run hotel with the worst staff.\n\nReview 20:\nWe had a fantastic stay at the Grand Hotel Krasnapolsky , the staff where lovley and helpful and the room was very comfortable with all the little extras you would expect from a hotel of this rateing. The breakfast is wonderful, and the choice second to none. This was our second stay in this hotel and would not hesitate to book in again.\n\nReview 21:\nHotel in apoor condition. Rooms extremely used. Which is why the prices are low recently. No doubt.\n\nReview 22:\nBy far the best Hotel I stayed in the last time in Europe. a cut above the rest in Amsterdam and pretty much anywhere. a bit pricy but well worth it\n\nReview 23:\nGreat location, with excellent service.We found the hotel good value for money as well. Best bed I have ever slept in!\n\nReview 24:\nOverall excellent hotel but avoid Square facing rooms at weekends unless you stay up to 3 am. Street noise through poorly insulated window frames is obtrusive.Due entirely to the fact that this hotel is unfortunately on walking route to and from red light district.Great hotel but ask for inner facing room unless you party late.\n\nReview 25:\nWe visited Amsterdam this weekend and stayed in the hotel for 3 nights (advance booking for 313euro for a double room). The rooms were beautifully designed, clean, bright and cozy (we were in the newly renovated part of the hotel). Breakfast was delicious and included anything any nationality needs to start the day with :) Hotel location is as central and accessible as they get! At this price I doubt you can find a better deal\u00e2\u20ac\u00a6\n\nReview 26:\nHotel is a 5 star, but the room we had was definitely not. Small double bed, badly constructed shower (water did not drain because of inclination of the tiles away from the drain) which always had standing water, water temperature constantly changing, with peril of getting scolding hot water, or freezing... Bed not terribly comfortable, pillows terribly thick. Wi-fi not for free in the room: 18 euros a day. Free in the lobby, but only at half an hour bouts: one had to ask the code for every half hour. Location superb, obviously, service as well, as also the restaurant and breakfast. Winter garden a must see, so spend those 28,50 at least once for breakfast...\n\nReview 27:\nExcellent location! \u00c4\u00b0t seems like 4 star HOTEL , the same menu always in breakfast but clean .....\n\nReview 28:\nJust returned from our 3 night break at this great hotel. We were upgraded to a room in the Royal Wing. A very spacious, airy, clean room. The bed was to die for. My boyfriend and I had to drag ourselves out of bed to explore this fab City. The staff were really polite and friendly. Location perfect for exploring. We had lunch twice and the food was yummy, try the Club sandwich. You've guessed we will certailny be returning to this hotel. VERY SOON!\n\nReview 29:\nThis is NOT a five star hotel! It is a tired, run down dump. Quality of finishes, fittings and furniture is of a Travel Lodge in the UK......which is a very tight budget hotel. Public areas are very grubby and needing paint, new carpet and general good cleaning......we faced a long queue at check in but only one person working. Room seemed unfinished, but to be fair, both room and bathroom were clean. Location right in the centre of tourist tat, kebab shops and pizza joints....but only a short walk to real Amsterdam. Would NOT stay here again. Ever!\n\nReview 30:\nWe were bitterly dissapointed with this 5 star hotel....On arrival and departure we received no assistance with our luggage, we had to cart our suitcases through the lobby, down a long corridore and locate the lift by the entrance of the car park ! which one wouldn't expect from a 5 star hotel. I would rate it a below average 4 star Our room was clean, but very dissapointing. On the plus side... the hotel is very central. I wouldn't recomend this hotel, and we certainly won't stay there again.\n\nReview 31:\nIm writing first time, but i promised miself to write a review here... Except the location and the price(200 euro for delux room) you cant find anything good there. The rooms are terrible, coridors are smelling like a toilet and the worst is that you cant take a normal bath because water is going from cold to boiling warm all the time.\n\nReview 32:\nI love this hotel. It's definitely the best one that I've stayed at in Amsterdam. I can't recommend it enough. The room was a very good size. Nice bathroom with an amazing power shower. Very helpful staff at the check in and concierge. The location is ideal, right on Dam Square. It has a lovely atmosphere ...there is often a pianist playing in the lobby. My favourite part of the experience is the breakfast. It seems a little steep at 25euro, but it's the nicest breakfast I have ever had. You can help yourself to champagne, there is a chef cooking your eggs/omlettes however you like, another chef to cook hot cherry waffles also pastries, fried bacon & sauages, yogurts, cheese, fruit ... I could go on. It kept me filled up for most of the day!\n\nReview 33:\nGreat place! top staff there! Luxury accommodations with fantastic breakfasts! the huge living room with the piano is FAB and very colonial style. Very tasty furniture and great gastronomy on site. you are in the red place and very fun and romantic places around; highly recommended! Cheers! Oliver Behar from Marrakech.\n\nReview 34:\nThere was a group of us that stayed here on a work trip. A quality hotel, room was modern and well presented. I had a twin room in the newer wing. Quite pricey though, and I think you can get better value for money in Amsterdam. Location is great though.\n\nReview 35:\nI stayed here for a night in Sept 2008. Booked from priceline so we did not have any high expectation especially after reading the comment. However, the hotel was by far the best hotel we have ever stayed in Europe. Our room was in the 4th floor, very big spacious room with large bath tub. Everything was perfect that we regret we did not stay longer. We moved to Hilton Amsterdam but Krasnapolsky is way better.\n\nReview 36:\nI stayed in room 3035 - small room, relatively clean but it needs a refresh. So does the hotel as a whole. The room was pricey for the time of year and for the quality of the room at a rate that was supposed to have been a special rate (\u00e2\u201a\u00ac190 excl city tax. Wireless broadband very expensive at \u00e2\u201a\u00ac18 for 24 hours. Breakfast is extortionate at \u00e2\u201a\u00ac28.50 for buffet. So all in all a stay in the hotel turned out to be \u00e2\u201a\u00ac250 (excl min bar items). My advice for business travellers is to look for other hotels close by which are newer, include wireless broadband for free, and preferably which have breakfast included.\n\nReview 37:\nThe Krasnapolsky has one of the best locations you can get in Amsterdam. Also the conference room is really nice but there are not enough power supplies. The entrance hall and the lobby to the hotel is cozy/timeless but the room (incl. the bathroom) I had was very small and was a little outdated. So I definitely had not the feeling staying in a 5 star hotel but rather a 4 star typical city-hotel. Considering that, the price of 160EUR (standard room) is a little bit too much, taking into account that you have to pay +/- 20EUR for wifi and +/-30EUR for breakfast (really good though) and +/- 50EUR for 24h parking. But overall, it`s good stay in the heart of Amsterdam.\n\nReview 38:\nWe had a wonderful stay in this hotel. The location is the best, the service was friendly and the room was very big. the breakfast was very good and was served in a beautiful indoor garden. we had a great time We found a deal for less than 100 eur per night. We would go back for sure.\n\nReview 39:\nNot a very pleasant stay at this hotel. I travelled at a time when there was some event in Amsterdam and hence had to book at this hotel as the normal hotels which i stay at were not available. The hotel was highly overpriced, the rooms were too conjusted (kept banging my legs against the bed). The only good factor is that it is close to the red light area. The lifts were very noisy and staff not very friendly. Would not suggest that you stay here\n\nReview 40:\nThe lobby can be total chaos - counter staff, lots of them, seem to take forever to get things done. You jockey for position with other guests to be served next. They smile and all that behind the counter but are not forthcoming with any information you might need. We stayed in the royal wing which was defintely not royal. you actually have to leave the building and cross a breezeway/lane into the royal wing.The room itself -\"ooh you have a deluxe room\" is how the counter staff termed it - wasn't deluxe. Clean, but jaded is the best way to describe the room. Bed killed my back....way too soft. They have a gorgeous looking restaurant and wintergarten but alas so expensive (28euro breakfast) they sit quietly empty. Staff didn't want to give me change for 50euros for the airport shuttle bus - not the treatment you'd expect from a 5 star.\n\nReview 41:\nThis hotel is located in Dam Square, just 10 minutes walk from Central station. Hotel met expectations for facilities, location, standards and service. We did feel check in and check out was a little slow. Room was a good size with a lovely huge bed, mini bar and all the toiletries you would expect. We had a room at the rear of the hotel that was very quiet and provided a great nights sleep. Breakfast was \u00e2\u201a\u00ac25 per person, so we declined and visited the plentiful local cafes. Having stayed in other hotels in Amsterdam, this is now our favourite and will be going back.\n\nReview 42:\nIf you are going to stay at a NH hotel in Amsterdam, this is the best out of the many. Close to the Magna shopping mall, Central Train Station, and lots of restaurants... The bathroom is huge. Service and concierge are great. If you like morning coffee, there is none in the room (only tea). You have to go downstairs to the restaurant, or next door. Coffee is wonderful at the lobby lounge, but it cost 6 euros. Parking is 50 euros a day if you rent a car.\n\nReview 43:\nThis hotel was supposedly a 5 star hotel, and very well priced. When we checked in, there was no door man (out of 6 nights the doorman was only there half the time). The building is pretty dated, and it's nothing special inside. The checkin staff were truly great. We got checked in quickly, and headed up to our room. The room was terrible, air con is ineffective and very loud. Bathroom was small, tiny and horrible. The beds were small and dirty just like the rest of the room. Iron was putting stains on our shirts and mini bar wasn't refilled daily. Internet was a true ripoff and barely had signal in the room. The rooms at this hotel are real hit and miss, friends of mine had very small rooms, and some got very nice rooms and one friend got upgraded to an Apartment for free - which was a very nice room. I'm not sure how this hotel got a 5 star rating, but it's not 5 star at all. Would avoid at all costs. There are many true 5 star hotels in amsterdam, and a couple at the same price with FAR better offerings.\n\nReview 44:\nThere are only two good things about the hotel: location and breakfast (good choice). Otherwise, the hotel is very dated. You can hear every noise from the corridor. The cleaning is not at 4star hotel standard. If you can stay in other hotel.\n\nReview 45:\nAfter reading some of the reviews I cant believe I was staying in the same hotel . When we arrived we where upgraded for free without asking as it was my friends birthday . The room itself had a king size bed when I pointed out we had asked for twins we where moved within 5 mins . The reception staff are exellent as was the waiting and housekeeping staff . The room itself was great good power on the shower and very clean . The choice of food at breakfast was second to none and all top quality . I can honestly say that the smoked salmon and roast beef was the best I have tasted . The location is great for everything it just is so central .We had a brilliant trip and the hotel its staff and the location contributed to my best time ever in Amsterdam .\n\nReview 46:\nWe have stayed at the Grand Krasnapolsky for the the last 2 new years eve's!! Both our stays were unfortgettable and loved every moment!! This hotel is very big and lots going on but we have to say out experiance with staff in bar, reception, front door and room service were very helpful and friendly! We had an issue with our room upon check in (They give us key to single instead of double) but once we raised this issue it was solved straight away! Excellent location right on dam square within walking distance of all attractions and the fireworks which go on all day right from the morning :) Great astmosphere everywhere! Will defo be back!\n\nReview 47:\nWe stayed 2 weekend days in April in the NH Grand Hotel Krasnapolsky. We managed to book this hotel via Priceline for a very good price (way down the official rates) so I was very curious on what to expect... Let me say we were not dissapointed at all : * the location of the hotel is excellent (close to to where all the action is and also on walking distance from the central train station) * the room we got was large and silent. Furthermore the king size bed was one of the best I have ever eoncoutered so far. * The staff was very friendly and offered extended room access for free until 5PM on the day we left. We could use the room longer then foreseen which was very usefull. We didn't even ask for this ourselves so this is certainly something I really appreciate. Honnestly, I don't see any reasons why you shouldn't select this hotel being a leisure traveller. We will definitely come back in the future.\n\nReview 48:\nBooked this hotel with easyclick.com and got an absolute bargain! Me & my boyfriend stayed here for about the same price our friends paid to stay in a private room at a hostel. Very central and the most amazing breakfast buffet with sparkling wine! I read some bad reviews on here, but one of my friends had been before and recommended it. I'm really glad I listened to her and next time I'm in Amsterdam I'll be staying here.\n\nReview 49:\nHad 4 excellent nights here, great location in Dam Square. Room was spacious and comfortable, breakfast was unforgettably delicious and what a fantastic breakfast room. Service was good and polite, great value and would definitely return.\n\nReview 50:\nI stayed at the Grand krasnapolsky for one night. It was a special occasion so after I booked I called the hotel to see if they could put chocolates in the room or anything. They said please call back in the daytime so I sent an email instead. That was 5 days ago and I still haven't had a reply! Room service was dreadful. They didn't send us all our breakfast and when I called about it they hung up on me! Reception didn't care and amazingly they still charged us for it! I would never stay there again because of the shocking service but on the plus side the rooms were nice (but we asked specifically for a double bed and got 2 singles joined together).\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27984, "query_start_index": 27986, "query_end_index": 27986, "truncation_seperator": "... 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{"id": "111418", "pid": "111418", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDont' listen to the bad reviews on this page. I did and almost cancelled my reservations. The hotel is really very charming and has a lot of character. The location couldn't be better. I had a deluxe room which was bigger than some of the suites I've stayed in. And yes.. It has two bathrooms. Rooms are very clean and they have really great service.\n\nReview 2:\nBUT WE FOUThe hotel wanted $44 a day for parking but we found muni meters right in front of thehotel.. We fed them on Saturday till 8 PM and then they were free on Saturday night and Sunday. so the whole weekend ended up costing $12 to park.Great location we easily walked all over Boston. HAD BREAKFAST AT AU BONNE PAN ABOUT A BLOCK AWAY, THERE IS A SMALL ONE RIGHT NEXT TO THE HOTEL BUT THE ONE WE WENT TO WAS NICER.Room was comfortable and clean although a bit on the small side.\n\nReview 3:\nStayed here from 9/14-9/18 for conference. Property was exceptionally clean and beautiful. Check in was very quick and we were off to our rooms. I had read earlier reviews and visited the hotel web site so I knew the hotel itself was extremely old. The rooms are small and the bathrooms even smaller, but not unlike hotels in other big cities like NYC or San Francisco. The beds are new and comfortable, with beautiful linens. Just a few negatives: micro-mini bathroom without vanity so no place to place personal toiletry items, no updated tv's, pay internet with ethernet cable, somewhat noisy and not so efficient AC. Positives: Room safe, comfy beds, great coffee maker, easy access to cabs, Orange & Green line subways. Lots of restaurants close by within walking distance to parks, Freedom Trail, Quincy market. Conference rooms wer also very nice. Would definitely return to this hotel!\n\nReview 4:\nThe Boston Park Plaza hotel is not only rich in history, it's a terrific place to stay for both business and pleasure. From the amazingly comfortable beds (the pillows are like clouds), to the wonderful staff who will accomodate your every need, to the onsite restaurants it's the best place to stay in Boston in my opinion! It's only a 5 minute walk to the Boston Commons as well as the theater district. We all know location is key and this is no exception! You will not be disappointed if you stay here!\n\nReview 5:\nYou would think for a hotel of this stature and reputation it would not treat guests like dirt. After holding a company event at the hotel facility for five days I have come to realize that the Park Plaza should not be put on as high a pedestal as one thinks. Management and staff was rude and un-helpful and when something went wrong an apology was never given. When guests complained about having no AC, green water, leaks and more in their hotel rooms nothing was done. The only thing this hotel has going for it is its location and historic value, other than that I would highly recommended to NEVER stay at this hotel. You could probably receive better service at the Holiday Inn.\n\nReview 6:\nWhat a great staff and location! We were very pleased with our room and the friendliness of the staff. We were upgraded our second night (because we decided to stay another night) to a king suite. It had amazing views and was spacious. Kelly & Carlos were terrific! Would highly recommend to anyone who appreciates colonial charm rather than a \"cookie cutter\" hotel chain.\n\nReview 7:\nThis is the kind of place that is good enough...IF someone else is footing the bill. I was in town for business, so this was the choice that was made. I doubt I would have picked it myself! Don't come here expecting charm or nice decorative touches. It is simply a functional business hotel, nothing more. Oh, and they charged me $1.75 for each local call made from the room! Breakfast is not included in the hotel price...and rather expensive! No complimentary coffee or coffee pot in the room. No fridge. My hotel room was cold the night I stayed, and the heat was not easy to figure out how to adjust. To their credit, I arrived on a Tuesday night and found the staff to be friendly and efficient. (I did not encounter the Rudeness problem that others spoke of.) My friend raved about the mattress on her bed. I liked the soap, lotion and shampoo provided in the bathroom. The shower was fine. I found the chandeliers in the reception area very tacky. I was not at all into the overall \"interior design\" of the hotel.\n\nReview 8:\nI've never written a review, but I had to comment on Park Plaza Hotel in Boston, because it is very rare to find a beautiful historic hotel in a great location at a reasonable rate. The hotel is in walking distance of Newbury Street shopping, Boston Commons and walking distance to Haymarket square. What was more surprising is that the hotel staff felt personally invested in the well being of all the guests, as opposed to the \"not my job\" attitude encountered in most large, conglomerate hotel chains. It should be noted that the rooms are smaller than most American hotels of similar quality, but are typical for most European hotels.\n\nReview 9:\nWe booked on Priceline based on the number of stars and area. The lobby is very impressive but the rooms are extremely tiny and dingy. The air conditioner did not work in the room and there was only one double bed (there was my husband, myself and small child) the room was so tiny there was no room for a rollout. The room smelled bad and was very old and dirty, nothing like the photos from the website. It reminded me of a nursing home. Needless to say we checked out 20 min later after booking at Hilton for $30 cheaper a night!\n\nReview 10:\nRecently stayed at the Park Plaza with my daughter for a couple of days of Boston R&R. There was a deal at the park plaza, $89 per night. I thought I would swing out and we'd have some fun in town. The hotel staff was very nice, easy to work with. The price was right. The room itself (and I paid a little more to get a bigger bed) was dreary and old. Noisy, on the 11th floor! The drapes don't completely cover the windows edges so there was a lot of light around the edges of the window which kept me up all night. SO sorry to see a place with so much potential be neglected. Spend some money guys, a little paint and some color would go a long way. And please fix the drapes. For the price, this wouldn't be bad for a business stay. We were hoping for a bit more pampering. I suppose beggars can't be choosers. On the up side, you could include parking for nearly no money. This was a good perk. Bathroom was very small and old, but clean and the hotwater never runs out.\n\nReview 11:\nAs a travel agent as well as a former Property Manager, I do not know why people write such bad reviews. This hotel is gorgeous, airline pilots stay here, has doormen, brass & marble everywhere, 2 huge chandeliers in large lobby. You are greeted by a towering live flower arrangement on a table at least 6 feet tall (including table). The staff is very friendly (as to people who say anyone is rude, my experience has been that if you are rude to them, then perhaps they are going to be rude back to you?). Room large, well decorated, wallpapered with trim insets for contrast, bathroom has large, deep bathtub, pedestal sink, new fixtures/towel bars. Excellent location, 1/2 block to subway.\n\nReview 12:\nI found this hotel to be lovely, with friendly service and great location. Not sure if it helped or not but I requested a standard KING and the room had ample space( I had heard that some of the guest rooms are small)\n\nReview 13:\nNot worth the money. Spend a little extra to stay at a nicer place. It can be very loud at night, a/c was not working correctly, and the only real redeeming quality was the location in the city. Spend the extra money and stay the Omni Parker house. MUCH better! !\n\nReview 14:\nI must say this among the worst hotel to stay. They charged me USD 320 per day without breakfast and were poor in all sence. Smallest room size as if you are staying in a store. I would rate this hotel as one hotel which is just charging for its location. Guys please do not stay here. Only good thing was breakfast which they charges USD 26 separately apart from this it is all [--]. Television remote not working... enter the room and you end up lying on the small 4*6 bed not even double bed, old building at a great location.\n\nReview 15:\nArrived on dec26 for a 5 night stay in boston arrived early from UK and got checked in early, Grand lobby area make for a impressive entrace, Room wasnt large but then again wasnt tiny it was clean and serviced everyday, Hotel is in a great location 5 mins walk from the park/common 5 mins from the upmarket shopping of newbury street and 10-15 from the shopping mall at the prudentical centre, With the T subway system within 5 mins cant fault the location But as written on here before the TV internet in the room is useless worst than useless i then paid $10 for 30 minutes on line at the buisness centre which worked fine at check out they were more than happy to remove the in room internet charge and also a couple of failed phonecalls to the UK with a post office phonecard that wouldnt dial through a couple of times, would stay again\n\nReview 16:\nI stayed at this hotel for two nights and thought it was great. There are quite a few restaurants right on the hotel property. That really impressed me. You can walk through the lobby and right into a restaurant. I believe that they had about five different dining options. The hotel is very clean. Even the lobby rest rooms are clean. The hotel is a charming, old style hotel that has had some nice updates, but keeps with its history. I ate several meals through the banquet meal service. The dinner I had on Friday night was the best hotel food I have ever eaten and I have stayed at some nice hotels. The staff there are just great. Some of the best I have encountered. Very friendly and helpful, but never intrusive. I would stay at this hotel again. Right in the middle of everything and just a great experience.\n\nReview 17:\nWe chose the Boston Park Plaza for my 30th birthday trip. We booked the hotel and got a really cheap rate, only to realize why the rate was so good when we arrived: small room. The hotel is a little older, but the charm is still there. The view from the window was of the other towers, but beyond that you could see a bit of the skyline. I didn't mind the small room so much, seeing as how we weren't travelling with children, but keep that in mind if you book for a family trip. I'm sure there are other rooms that a larger, so don't be afraid to ask for one of those. The hotel is just a block away from the train station (Arlington station), and beyond that you are practically on the Boston Common. Also, a few blocks away from shopping, the Prudential, and restaraunts. We ordered room service our first night because we arrived so late, and it was pretty good.\n\nReview 18:\nI stayed at Boston Park Plaza Hotel for a week, in an upgrade Tower Room. For over $300 a day, I couldn\u00e2\u20ac\u2122t even get hot water for shower in the morning. I also experienced billing error and loss of item at my room. The staff was trying to help, but the hotel is so overwhelmed with problems that they either couldn\u00e2\u20ac\u2122t do anything or did not care. I checked out with an erroneous invoice, and the security manager (service manage was not in on duty) promised that a fax copy of the revised invoice will be faxed to me. As of today (more than one week later), I am still waiting for the correct invoice. I emailed the security manager; she did not reply. I called the security manager and the hotel, and nobody picked up the phone at the front desk, or at the accounting. Apparently, nobody cares in the hotel once you leave. The lesson I learned from spending more than $2k? Stay away from Boston Park Plaza Hotel!\n\nReview 19:\nOur one night here was a huge disappointment. There were dead bugs all over the floor, the room was dirty, the carpet was soggy and smelled of cleaner, and the a/c did not work. We complained and they offered us a free breakfast. Wow, what a deal. We declined and they reduced the room rate, but we still paid way too much. This place is a dump and I would never recommend that anyone stay there.\n\nReview 20:\nWe were lucky to get a good-sized room - probably larger than other rooms described in earlier posts. However, even a small room would be a good value if the traveler booked one of the 'special' rates of which there are many. The hotel is, yes, old but I find its age to be part of its charm (similar to the OMNI Parker House in Boston) ... and the rooms could use some updates... but, we found the room and public spaces to be clean, beds to be very comfortable, the amenities, fine. All personnel we interacted with were helpful and accommodating. Sometimes I wonder (in general) if the negatives people describe might be eliminated with a shift in the traveler's own attitude; i.e., approach and demeanor.\n\nReview 21:\nThe Boston Plaza was in an ideal location for shopping, siteseeing and eating. During the day we were at a conference and the Hotel had many restaurants nearby. Our conference rooms were a bit spread out and the grand ballroom was a bit dark. The staff was very courteous and helped give us suggestions for sight seeing. The Duck tour is an absolute must. I would like to return to Boston for a long weekend with my family. I would definately stay at the Plaza again.\n\nReview 22:\nI see this hotel has mixed reviews and is classed as at 3.5 star, but the last two times I have stayed here, I enjoyed it. The price/value is what drove my choice. A suite here was the same price as a standard room in neighboring hotels ($279/nt) and I was staying with family members, so I booked it. The suite was on the 14th floor and consisted of two rooms. One was a bedroom and the other was a living room/dining room. Combined, the two rooms were maybe 700 sq ft which was good. The living room had a couch, chairs, dining room table and a murphy bed (which was comfortable). Each room had a full bathroom. Views were good...of the public garden and the swan boats. Staff was pleasant. Hallways very nice. Lobby a little faded but not terribly so. They need brighter light bulbs though. The location is great. Steps from everything. Overall a good time.\n\nReview 23:\nWe recently stayed here for vacation and had a great time. The room was clean and spacious, very close to a T station, Boston Public Garden and Boston Commons and the staff was very courteous and helpful. I highly recommend this hotel.\n\nReview 24:\nWe were there for a meeting. Our room was tired and grubby. We upped the reservation to have a larger room with a seating area but they simply added regular chairs and a small table. Certainly there was no crisp bed linen, which made me wonder... The air conditioner was extremely noisy. It is difficult to assess the hotel food since we don't know what was selected by the meeting organizers: The food that we were served was cafeteria level quality (e.g., pressed turkey, yuk), though they did have Starbucks coffee which was the high point of most meals. Strangely, the service was very good and everybody was friendly. Fortunately the meeting was cut short by Hurricane Irene and we only had to stay one night. We would never, ever organize a meeting at this hotel and we would never recommend it to others.\n\nReview 25:\nHaving spent many nights in low-end hotels during business trips to remote locations, I am used to spartan accomodations. However, this place was a dump. Truthfully, the rooms are no where near the quality of even a Best Western or Red Roof Inn -- let alone a Holiday Inn. Yes, the lobby is fancy. Don't let this deceive you. The mattress in my room felt like it had been picked from the garbage. The other furniture was in awful shape as well -- similar to what you would find in a thrift store. The showers were too small for an adult. I am a little surprise that the major travel sites haven't stopped selling rooms for this hotel. Don't get ripped off. If you wind up unwittingly staying here, complain to management, the authorities, and the BBB. AVOID AT ALL COSTS.\n\nReview 26:\nStayed here 2 nights for a conference. I generally like old hotels, but have very mixed feelings about this one. The room was small, which was OK, and the bed was great. Room was clean. But the bathroom was a challenge- you were smack up against the TP rolls when using the toilet, and the sink faucet did not come out far enough so washing hands, etc. meant some wrist contortions. It got to be quite annoying and uncomfortable! There is no free internet service of any type anywhere in the hotel. Their cafe is small for such a large hotel. I would not like to stay here again if all the rooms are like this.\n\nReview 27:\nEverything about the Boston Park Plaza is awful. Curbside luggage assistance was non existant. Check in was rude and dismissive. Self check (at $1 per bag) was the only service available in the lobby. Room was filthy, staff indifferent, acomodations valueless, and service a non entity. This is a place to avoid, AT ANY PRICE.\n\nReview 28:\nThe Boston park plaza boast of history. However the rooms and the foyers need need carpets and decor. Furniture too needs replacement. Bedding was comfortable and sleep quality is good. The room needs better sound insulation . restaurants on site are good.\n\nReview 29:\nEnd of a wonderful trip saw us land here. In a nutshell - rude bell staff (note I will not tip poor service and bad attitudes just because you expect it), rude front desk staff and staff who had to be kept out of the room - you may have been desperate to clean it but check out is 12 (and no later). This hotel has the smallest hotel room I have ever seen in the USA. Poor beyond words. Great location but that's all it's got going for it (don't be hopeful from the grand entrance and internet pictures!)\n\nReview 30:\nThis hotel couldn't be beat for it's proximity to many of Boston's attractions. We were able to ride the blue and then green lines in from the airport, and get off at Arlington, less than a block from the entrance. The public gardens and start of the Freedom Trail are very close. As expected in the middle of an older city, the building itself was not new. Our room was very small, and the bathroom even tighter. Most of the rooms' views were other wings of the hotel. The outlet in the bathroom did not work the first morning. The first maintenance responder checked it out, then had someone else come. The whole process took about 45 minutes, but in the end he got it working. In general the staff was helpful, although the consierge was impatient with even basic questions. The internet is not free. While nowhere near the best hotel I've stayed in, the location did a lot to make up for the other.\n\nReview 31:\nThe pluses - 1. This is a historic hotel, 2. The location of this hotel is about as central as you could want in Boston. That having been said, the hotel is shabby (carpet stains, very scuffed furniture, dirty upholstory, etc. ).The service is atrocious (ie. calls to the front desk to fix air cond. resulted in once being put on hold for 20-yes 20 mins before being disconnected-I was actually curious to see how long it would take them to field the call- also, we never got to speak to alive person on the phone, the air was never looked at and after a couple of moves we did find a room where the air cooled. They were quick about moving us. We've been to Boston many times and usually stay on Newbury St.at a little B&B about two blocks away from this place. Wanted to try something different - boy, was it ever but not for the better! This hotel reminded us of the certain kind of place that big tour companies book for large groups -those of you who've toured like this will know exactly what I'm saying -that's the best description I can give it.\n\nReview 32:\nHaving just red the previous reviews, I think we must have stayed in different hotel. We had very large room with two bathrooms and two super size beds which were extremely comfortable. The staff were very helpful and pleasant. The only downside was the lack of coffee making facilities in the room but as mentioned by someone else there was a coffee bar just next door which was great. We would definately stay there again.\n\nReview 33:\nThis is an old hotel that shows its age. My confirmed reservation was not honored. They downgraded my room. Yukky tiny bathroom hadn't been upgraded in decades. I would advise anyone considering this hotel to think twice.\n\nReview 34:\nI was unable to stay at my first choice hotel in Boston and was offered this hotel. The hotel was much nicer inside than I expected. Lobby decor was nice, not sparkling new but not shabby at all. The room had been redocrated and the bed was very comfortable, with high quality linens and a great number of pillows. The bathroom had also been redocrated, but the original tile mosaic floor was left, a nice historic touch. This room had the best shower I have ever had in a hotel, with two side by side shower heads, great water pressure and a curved shower curtain rod. Tub was European style, deeper than most. Location is central to The Commons, and about a 15 min walk to the convention center.\n\nReview 35:\nSpent few nights in this hotel early May and the rooms were quite small, but overall good location, clean hotel, nice quiet bar, great restaurants located in hotel McCormack & Smicks, Smith & Wollensky near by, Au Bon Pan, Whiskey Bar, and wi fi available in common areas. Staff all pleasant and would recommend this hotel\n\nReview 36:\nThe hotel was booked for the night of 15 May 2008 being our last night in Boston prior to our return to the UK. On presenting the confirmed reservation voucher provided by our travel agents, we were advised that no booking had been made, but they had recorded a booking for the previous day. No rooms were available as there was a convention in Boston that evening. After much deliberation we were found accommodation at another hotel but about 12 miles outside the City! There were inaccuracies in what we were told about the alledged earlier reservation. We subsequently learned that we had probably been 'bounced' and, i presume, the room let at a higher rate in view of the great demand that evening. The experience ruined our last 24 hours in Boston.\n\nReview 37:\nGreat place to stay in Boston, central position, subway 50m far away from entrance, Boston Common a few meters further.. The rooms was very clean, the service helpful and efficient, the staying really confortable. My room was on a high floor with a nice view f the city. There is NO free internet, which for me is the a minus.\n\nReview 38:\ni made a reservation for the Boston Park Plaza through hotwire, but was a bit concerned once i read the reviews here. I was actually surprised by the Park Plaza! It is a very large, stately hotel, that is rich in history and charm ( A radio station once broadcast from the penthouse, and servant/ valet doors within doors) . The rooms are very small...particularly with the kingsized bed...they are adequate, however, and while not top notch, it was clean enough to make up for the places it was showing its age. The location is amazing, and all the restaurants within the hotel make even lazing around the building more interesting than the holiday inn. Bottom line, probably not worth full price, but a marvelous steal on priceline or hotwire-- great for the young set.\n\nReview 39:\nwe recently spent our anniversary in Boston. I booked the Boston Park Plaza.We arrived to a very nice room, with a great view of the park. We were on the 11th floor. The Towers are on the 15th floor. I wandered up to the Towers, just to be a little nosy. We were met by a guard at the reception desk. We asked some questions about the elite guest that stay in the \"Towers\". He was very warm and friendly, and very polite. We assured him, that we were guests of the hotel, but only the \"common people\" on the 11th floor.He invited us to the towers happy hour. We accepted his invitation, and enjoyed a drink, and appetizers. It really capped off a very nice stay at this old world charm hotel.\n\nReview 40:\nStayed Sunday Jan 9th for one night with husband and two children, room was larger than expected. Valet parking at $49 was a little expensive but as Boston parking is mosty impossible we went with it. Concierge, bellhop & valet staff were all pleasant & well informed. Only downside was buffet breakfast in the morning, $25 a person and it was truly horrendous, overpriced I could probably hav dealt with but this was really quite terrible. Next time we'll just grab au Bon pain.\n\nReview 41:\nStayed here on business for two weeks. The Hotel is located in the Back Bay / South end. Excellent location for shopping, dining, bars. I was generally pleased. However, my room was totally inadequate, the cable TV signal kept fading out. Air Conditioning was awful, bathroom was very small. Plumbing was from the 1920's. Restaurants in the hotel were too expensive. Elevators were slow. Valet parking was too expensive at $36 / day plus tips. Business center was expensive to use - computers are $3 per minute. Fitness equipment is from the 1940's. Local phone calls cost up to $2.00 a minute! Room lighting was poor, carpet was old and dirty. Summary: Hotel is OK for one or two nights, but no longer, especially if you are an average size adult because you will become clausterphobic very quickly. Also, the hotel seems to book conventions as its main source of patrons so there are a ton of rowdy, obnoxious, inconsiderate people who clog the elevators, hallways, and entryways. Room service is also not that great. Alarm clark is iffy at best, so bring your own.\n\nReview 42:\nGross bathrooms, stained carpets, chipped paint, moulding falling off of walls, radiatior falling off of wall. Our room was the size of a dorm room. The location was great. The remodel they talk about must have only applied to the lobby. We paid about $190.00 a night - Not worth it! !\n\nReview 43:\nThis is a lovely period hotel, I found it to be clean and the beds very comfortable. Will agree that the bathroom is small, but still loved the room. Will agree that the lobby gets to full and the staff are not very helpful. I'm returning here on the 24th December for 5 nights over Xmas, will update after that.\n\nReview 44:\nFor $122.00 off of Hotwire this was a real bargain. Fantastic location in the middle of everything. Very efficient, friendly service. The room was fine the bed was comfortable and the double shower head was great. After booking I had read reviews and was scared. Totally incorrect reviews! George at the lobby bar was great! $19.00 breakfast buffet was steep but the food was good, the coffee was good and the orange juice was good. Park your own car and save $$$. They charge $38.00 for valet. The motor mart garage across the street (next to Legal Seafood) is $28.00 for the night. I travel a significant amount and would highly recommend!\n\nReview 45:\nThis was a great hotel choice for us-- we were able to walk easily to the Freedom Trail as well as to great shops and restaurants. It was also very close to public transportation and made getting to and from the train and airport very easy. Our room was huge-- two bathrooms!-- and it was very quiet and comfortable.\n\nReview 46:\nMy stay was not a happy stay, room is ok, no thermostat, tiny washroom, hot water is on and off phenomenon,rude staff, stuffy room...way too expensive for this...\n\nReview 47:\nAt $505 for three nites we didn't expect much - but a clogged tub, one bar of soap for the entire visit, no tooth paste or shampoo and a maid service that could only say they did have along with a filthy room and some strange substance on the bed side table and only one straight chair coupled with a rude staff - well that says it all. Oh, expect long waits for the lift!\n\nReview 48:\nThis is a stately and excellent hotel in the center of Boston's most interesting area. My wife and I stayed in a one-bedroom suite which was perfectly appointed and arranged and the beds and furniture were very comfortable and everything was spotlessly clean. The staff bends way over backwards to be helpful and friendly, from the Front Desk staff to all the hotel support staff. I would have to say that there is no better place to stay in Boston in our experience. The food was delicious, and the entire stay totally enjoyable.\n\nReview 49:\nMy wife an I spent ten days in Boston in August. We had upgraded to the Towers floor and were more than delighted with the choice. The hotel has a magnificent lobby and the staff are friendly and helpful without being \"in your face\". The room was airy and light with superb views over the city . The bathroom, although bijou, was clean with both bath and shower (the latter being one of the most efficient showers I have had in a hotel). Bathrobes and slippers were also provided and there was the added benefit of a fridge in the room. There was also a safe in the wardrobe. Being on the Towers floor we had access to the lounge with complimentary continental breakfast and canapes in the evening from 5pm. Complimentary broadband internet is also available in the lounge. All in all a very enjoyable experience, despite Hurricane Irene! !\n\nReview 50:\nA/C-heat does not work, however Staff did supply a tiny \"space heater\" 9-8-11' Toilet flushes slowly and 9-10-11, upon flushing, it EXPELLED the entire bowl of human (my) waste onto the bathroom floor. - Staff (M) offered me a \"free breakfast\" when I reported the disgusting situation and threaten to have Security remove me from the Hotel when I declined the breakfast offer and pressed the Desk Manager for the Hotel Manager's name and telephone contact information. The Manager's name was given as Rob --, but he couldn't be contacted on a weekend. I had obviously pre-paid or Security might have been needed. I WOULD NOT GO NEAR THIS HOTEL AGAIN EVEN IF SOMEONE HAD ME AT GUN POINT !!! (One of the two \"Desk Managers (C. S.) did agree to and accompanied me at my request to the room to witness the disgusting mess in person)\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30348, "query_start_index": 30350, "query_end_index": 30350, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 538, 1032, 1937, 2455, 3152, 3536, 4568, 5218, 5762, 6749, 7454, 7684, 7960, 8502, 9357, 10188, 11067, 11995, 12404, 13125, 13605, 14478, 14726, 15550, 16334, 16957, 17296, 17565, 18082, 18997, 20063, 20500, 20734, 21444, 21779, 22547, 22886, 23670, 24375, 24867, 25947, 26245, 26570, 27224, 27553, 27728, 28113, 28656, 29509]}
{"id": "223408", "pid": "223408", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI booked a suite in this hotel for a major event in the City. Called and confirmed with the main office and then with the local hotel that they actually had suites available. Was assured that they did. Was assured again when I attempted to check in early that I had a suite, but it was not clean and I would not be allowed to check in until 4:00. Upon returning to the hotel at 4:00, was told there were no suites available. Upon standing in a long line of other customers who had been sold suites, was told that ALL the guests in suites had extended their stay - YEAH RIGHT! They insisted there was nothing they could do and they would give me a REGULAR room for $100 less than the suite price! More than DOUBLE what all my other friends were paying. The could not care less about how much they inconvenienced everyone and were only out to stick it to people and sell rooms at an very increased rate!\n\nReview 2:\nPerfect location! The hotel was located on the corner of Bourbon Street and Canal Street so everything was within walking distance. The lobby was beautiful; the staff was helpful and pleasant. The room was nice, the beds were comfortable. You could hear some noise late at night if your room is located on the Bourbon Street side of the hotel, but that was expected and it did not interfere with our sleep. The hotel has a restaurant, Dickie Brennan\u00e2\u20ac\u2122s Bourbon House Restaurant and Seafood Bar. We unfortunately, did not get a chance to eat there but heard all wonderful things about the food and service. We could not have asked for a better stay and I would highly recommend the Astor Crowne Plaza Hotel.\n\nReview 3:\nThe Astor Crown Plaza is an elegant hotel on the very edge of the French Quarter and fronting on Canal Street. It is convenient for all the sights in New Orleans. The rooms were exceptionally comfortable with nice linens and plenty of towels. We stayed for 4 days for a conference in early May. My room was very quiet being located on the Canal St. side of the hotel. My colleagues had rooms on the Bourbon St. side and said it was very noisy late into the night. The hotel does provide earplugs however. The exercise room is well equipped and the pool is nice but small. Good restaurant down stairs -The Bourbon House. The only negative is that there is little to watch on television if you want to relax for a while-channels are limited. Terrific stay however and staff was very helpful.\n\nReview 4:\nI must echo the other reveiws. It is all about location. You face Canal with all the modern amenities, drug stores, shopping, restaurants and of course the street car stops. Walk 30 seconds and you start your adventures on Bourbon and the rest of the FQ. 5 minutes the other way and you are on the waterfront, casiono, aquarium, shopping etc. Nice room, maybe a little worn, but still in good shape, good bathroom, TV etc. Most importantly the air conditioning worked very well. The front desk staff and the bell captain were the nicest folks in the world. We thought the cost was well worth the convenience of staying at Canal and Bourbon. The only downside would be the indifferent service and high prices of a hotel breakfast. Normally we do not have breakfast in a hotel, but we had not had time to scout the neighbourhood.\n\nReview 5:\nBooked this as a 4 star mystery hotel on Bookit.com. I was a bit concerned after reading negative reviews on here, but had the same experience in Boston this summer, and that turned out fine, so I was optimistic. Upon arrival, I learned my concerns were unfounded. The hotel was very nice, perfect location, and staff were all very friendly and helpful. We felt welcomed from the minute of our arrival, until the time we left. Our room was beautifully appointed, beds VERY comfortable, nice amenities. Noise was a concern expressed by others, but we experienced no noise whatsoever during our stay. In fact, there was a little gift bag in the room that had earplugs, an eye mask and lavendar pillow spray, which was a wonderful surprise. On our last of 3 nights, I called for a late check out, and they gave me 2 extra hours, which was great as we had a late flight out that day. I would definitely stay here again, and would recommend the Astor Crowne Plaza to any of my friends or family.\n\nReview 6:\nGreat hotel for our trip for Mardi Gras. They explained our arrival procedure (slightly complicated during parades) and assured me they would try to get me my requested high room with a view- thanks Don Zimmer- who actually took the time to call me- and got us a great room with a view of the Canal St parades. The hotel is well located and adequately elegant without being ostentatious. There was no problem with cleanliness despite it being Mardi Gras. Service was generally professional, friendly and competent. One big plus was the ability to use both the Canal St and Bourbon St balconies during some of the parades. People often pay a premium for these. We thoroughly enjoyed our stay. Thanks\n\nReview 7:\nMy bed was held up by plastic plantpots. Nuff said.\n\nReview 8:\nI work at a Hotel in San Antonio Texas and traveled here for a vacation and it was amazing. Everybody is friendly and the hotel is beautiful! I would definitely recommend this place to anyone considering to stay there. We had a King bed and the room was so great spacious and luxurious, slept very well and the location of the hotel is phenomenal. GREAT JOB CROWNE PLAZA! Also Joe who works in Valet was very helpful and attended to any need or question we had. I plan to visit again this summer.\n\nReview 9:\nI really was impressed by this hotel. I have stayed at all Holiday Inn properties in the Quarter and have not been too happy with service or cleanliness of hotels! This hotel has professional staff, from housekeeping to desk personnel. Location is great, high floors do not seem to have a lot of noise( for being on Bourbon and Canal). Great restaurant ... Bourbon House, is connected to hotel! Wireless Internet is a $9.95 charge, even for Platinum members. That was the only negative that I experienced!\n\nReview 10:\nWe stayed here for New Years Eve weekend and there were crouds everywhere. The executive lounge is open everyday for breakfast and evening snack and drinks. Our first night here we ate in the lounge and were too full to eat dinner, it was great. Ask for a quite room and you will have no trouble with the all night partiers on Bourbon street. Walk to stadium and the french market is 15 minutes. The parking is the only bad thing to say about this hotel. The line to park stetched two blocks down Canal street and almost ruined our stay, that really should be fixed by management that is why I rated service so low. The Ritz down the street and the Wyndham did not have lines like that there is no customer service with the parking. After waiting over an hour to park the car and another 30 minutes to get the car we decided to park in the garage behind the hotel and get better service.\n\nReview 11:\nBedding was very comfortable , small room , cramped bathroom , moved coffee pot just to put shaving kit on counter. No fan in bathroom, very low showerhead .\n\nReview 12:\nThe Crowne Plaza was fabulous. Great location, good price and excellent service! We could not have been happier.\n\nReview 13:\nwe stayed here last labor weekend and i kept meaning to write a review, we were originally booked into the sister hotel but when arrived found out we were staying in the crowne plaza...great, it was a better star! the rooms were nicely decorated and the convience of the location was the best for us, we could just fall in the door after a night around bourbon st, but it was quiet too, the pool was a nice place to relax after a hard days sightseeing, the staff were nice and friendly. I love new orleans and when i go back I will definataly stay at the crowne plaza.\n\nReview 14:\nThis hotel was in the perfect location. The staff were very friendly and helpful. The rooms were spotless clean Would definitely stay there on our next visit to NOLA\n\nReview 15:\nThe Astor is elegant, comfortable and perfectly located, with a warm atmosphere. We were upgraded to the executive floor and had suites with complimentary breakfast and afternoon snacks. As the hotel was formerly a department store there isn't much natural light in some of the rooms, but it has been cleverly decorated to compensate. The beds were divinely comfortable and came with a relaxing cd and eyemask. We did need the earplugs they provided as the music from Bourbon was loud one night. The staff couldn't have been nicer or more efficient, a truly delightful team. We just didn't want to leave!\n\nReview 16:\nThe hotel location is ideal within the French Quarter. Service was good. We stayed on the Bourbon Street side and the noise was not unbearable. Besides, we didn't go to N.O. to sleep - we went to party!\n\nReview 17:\nAsked for a quiet room - left for dinner and returned to a convention of teenagers. My room was right in the middle of them, and the same with my business associates on another floor. We had about 2 hours of sleep with the following day a busy one. The phone didn't work in my room - had to use my cell phone to call security, and again to order hot tea (no tea bags in room - no bottled water either). Door to the bathroom opens right in front of the sink. Just a run-of-the-mill, poorly managed property. No one at the front door to valet park either.\n\nReview 18:\nGreat looking hotel with a great location but thats about it. The service at the desk?... Non existent. Good luck getting the agents to look you in the eye or even say hello as you walk by the desk. Room cleanliness? More like lack of it. We found dust everywhere, a leaky shower, carpet filthy, mold by window and garbage behind tv from prior guests. The AC went down twice in my first two days and the second time took over an hour for someone to come out. For a hotel with so much character, it doesn't seem to have rubbed off on the staff. Unfortunate considering the city has so much personality.\n\nReview 19:\nI stayed here mid December 09 for 5 nights. The hotel was a former department store, so the rooms/suites have a weird layout. We had a one bedroom suite and you walk into the living room but there are no windows, the bedroom at the back has windows on two walls, with a view onto Bourbon Street. This particular suite is VERY NOISY up till 2am, pounding drums are heard late into the night. In my opinion this should be a Holiday Inn and receive only 3 stars, as it DEFINITELY is not a 4 star property. The furniture is cheap, drapes almost falling off the window, uncomfortable beds, basically a dump in my opinion. Service was acceptable, but certainly not above and beyond. I would NOT stay here again if you paid me\n\nReview 20:\nStayed here a few times over the years. The location is great from things on Canal ( few blocks from Casino). And out the side door your on Bourbon Street. Always are impressed with the service and cleanliness. But being their this year during Mardi Gras makes you appreciate the hotel, friendly staff and all it offers. From quick check in to great room service. From my visits to New Orleans it's the best place I've found\n\nReview 21:\nI had an oppertunity to stay at this perfectly located New Orleans, LA location and I loved everthing about it. However, the most impressive aspect about my stay was the customer assistance I received. From curb side parking/valley to check-in/check-out and everthing between, my experience was the best I have had in years. Thanks to Ms Kim Johnson and Pam Green of the Crowne Plaza staff for making my stay so GREAT.\n\nReview 22:\nI just returned from a conference in New Orleans at the Astor Crowne Plaza. The hotel was old but stately and beautiful and the staff there was wonderful right down to the bus boys and valet. We were always greeted with a smile and hello. I would love to return for a vacation justto see the city and it's history. The only thing I didn't care for was the music outside after 9pm.\n\nReview 23:\nI stayed here just one night on business in early June 2012. Of course, I was likely the only person staying there on business, the remainder seeming to be at the corner of Canal and Bourbon for other reasons. Despite the odd mix of binge-drinking frat boys and families, everything seemed to work out OK and the rooms were very clean and well-appointed, the staff very friendly, and surprisingly quiet given the location. I suppose my not knowing what to expect made it a pleasant surprise but overall I would definitely recommend this place to anyone. It being a historic hotel is another bonus, but made up with modern amenities. If you are staying for a conference, don't bother with the faceless hotels down near convention center, give this one a try and enjoy being right in the heart of the fun stuff.\n\nReview 24:\nFor the price I was not impressed. After checking into our room, within 5 minutes another guest entered our room, they were given the same room. There was an swarm of ants in our room, after locating a phone in our room that worked I called housekeeping regarding the matter. They arrived and sprayed Raid over the entire bathroom , to the point that I had to spend time cleaning the Raid from counter top and floor. Went to get ice, our floors ice machine was broken. We decided to order room service,when the bill arrived the menu item had a price increase of 52%. I called to inquire as to the difference, \"you must have an old menu\", I asked when did the menu change, \"April 2006\" , the hotel adjusted the food bill by 20%, but did not honor the old menu price. When checking out we discovered a prior guests trash under the beds, so much for housekeeping. If you must visit New Orleans I would not recommend this hotel.\n\nReview 25:\nStayed here 1 night because we arrived in New Orleans a day early and the hotel we were staying at the rest of the week didn't have any vacancy. The staff here was very friendly and the rooms were very clean and comfortable. It's a really great location for all the tourist stops in the French Quarter. If I ever return to New Orleans, I'd definitely consider staying here again!\n\nReview 26:\nBoth my wife and I found that Paul the concierge went way out of his way to help us enjoy every aspect of planning our itinerary in New Orleans,This was the first time in the city and he was very knowledgeable and efficient along with being very personable in our dealings with him. Top Knotch\n\nReview 27:\nWe booked adjoining rooms with another family and they refused to accomodate us since we booked through BOOKIT. We were told it was BOOKIT's fault and atleast \"we got a deal\". So basically if you get an online deal your treated like trash here. Locked us out of our room and let another family in while we were at dinner. Next morning room smelled like sewer, had to up and move. Last morning my son cut his foot on glass in the carpet. After this hellish w/e they refuse to do anything about it.... they had originally offered us a free night after I spoke to many people over the phone, said it was in the mail 2 weeks ago, we never recieved it. Today they say they never sopke to me about anything....omg, never again!\n\nReview 28:\nThis hotel ruined our trip. We came in for Essence Festival and they surprised guests w/a $50/nite hold. This wasn't told to people booking upfront and so many guests were angered but there weren't any available hotels. The room was FILTHY! Had to call for cleanup of stuff constantly and there was mold in the bathroom and thick dust on the room mirrors. My bedsheets had holes. I have never experienced anything like it. They charged my credit card twice (even though the room was already paid for) and mystery charges, such as international phone calls showed up on the bill. They blocked off the worst rooms for Essence guests, even though we paid top dollar. Some of the housekeepers were beyond rude and unprofessional. We extended our stay in New Orleans and checked out and went to Harrah's, which we LOVED.\n\nReview 29:\nAverage hotel. Great location (Corner of Canal and Bourbon Street). A room on the south side of the hotel (side opposite of Bourbon Street) is very noisy. There are large cooling towers on the building next door that create a low level roar all night. I don't recommend a room on this side of the building. The pool is very small and quickly fills with quest. The French Quarter food is excellent. Bourbon street was a bit more trashy than i expected. I much preferred the east side of the French Quarter.\n\nReview 30:\nThis hotel is on the corner of Canal st and Bourbon. It is near all the excitement of the french quarter but far enough to avoid most of the noise. The French quarter is within walking distance. The best thing about this hotel is that it offers Papa Noel rates in December. Hurry as they fill up fast. The room was very clean and the staff was all very helpful.\n\nReview 31:\nMy wife and I stayed at this hotel for three nights during Jazzfest. Recently upgraded rooms and facilities make this a great hotel with a prefect location on Canal St. The staff could not be more helpful. The executive lounge is open for eight hours (morning and evenings) and the manager (Pamela Green) is the best!! We will return to this hotel often.\n\nReview 32:\nJust got back from a horrible trip to the Astor. Room was booked thru American Express travel, got a room that motel six would be ashamed of. If you call the local number [--] the staff is very rude. Room was dirty and took hours to get cleaned. Do not let the valet park your car. Someone put an additional 75 miles on our vehicle. Stay elsewhere. Never could get the manager to call me back.\n\nReview 33:\nWe stayed at the Crowne Plaza Hotel Astor-New Orleans June 23-26, 2012. When we arrived at the hotel, we were told that we did not have king beds because we booked through Hotels.com and are not guaranteed what we booked. So, we got two double beds instead. Since then, Hotels.com has told us that this is not customary. We went up to 3rd floor to check out the roof top pool. Well apparently they used some interesting angle shots when taking pictures of the pool because it is not bigger than a 20 person hot tub. Not to mention, it had a layer of scum floating on the top. Therefore, we did not get to relax in the pool at all during our stay. Our rooms were adequate and clean with plenty of pillows on beds and the housekeeping staff was very pleasant and accommodating. The only disappointment with the room was that there is no microwave and not refrigerator. The coffee in this hotel is sub-par. For the amount we paid, we should have at least been able to get a decent cup of coffee.\n\nReview 34:\nThe Crowne Plaza Hotel is conveniently located on the edge of the French Quarter at Bourbon & Canal Streets. This location places the hotel within easy walking distance of some of the best restaurants and attractions in New Orleans. That said, be sure to ask for a room on a higher floor not facing onto either Bourbon or Canal Streets. The noise level can be pretty intense late into the night. Bands set up on the streets and play until all hours. Meanwhile, the crowd is whooping it up until 3 am weekdays, 4 or 5 am weekends. We did not try the restaurant in the hotel. We were there for a conference. The hotel-supplied conference food was lacking and one fellow attendee compared the bread pudding to government surplus cheese. But so what? There is so much VERY GOOD traditional New Orleans cuisine available practically at the hotel doorstep, the problem of poor quality hotel event food is a minor complaint.\n\nReview 35:\nI stayed at this hotel for 3 nights in August. I absolutely loved it! The room was very clean, and the bed was extremely comfy. The lobby is beautiful. The front desk staff was okay. The valet parking is expensive, $30.00 per day. However I would recommend it. There are not too many places around the hotel that offer parking for much less, and you can't beat the convenience of picking your car up in front of the hotel. Plus the Valet staffs are great! The best thing about this hotel is the location. It is right at the corner of Canal and Bourbon. PERFECT location for tourists wanting to explore what the French Quarter has to offer. Overall, great hotel!\n\nReview 36:\nThe rooms were large, clean, great location and the best concierge we have ever had , anywhere (Paul)- He told us where the best deals for food, entertainment, bar specials- just FANTASTIC. Only downside-- if you are a smoker- the panhandlers outside the front door are very intimidating.They need patrols. Very high for valet parking and a very long wait for your auto.\n\nReview 37:\nthe concierge at our hotel (hotel monteleone) was having difficulty with the computer...so we walked over to the Astor Crowne Plaza and their concerge Paul Kernan was more than happy to help us. He arranged for tickets on a city tour and a boat tour as well as gave us excellent recommendations for things to do on our own. We are very appreciative of his services.\n\nReview 38:\nMy first visit to New Orleans during the busy Essence Jazz Festival weekend. The Astor Crowne Plaza was excellent the staff was very helpful, giving tour information, serving the room and dealing the needs of their visiting guest. This is a very busy weekend yet the staff was exceptional in providing excellent service. I would stay at Astor Crowne Plaza again and again. Perfectly located on the main corner of Bourbon and Canal the street car is direct outside the main door of the hotel. Jasmine and soft music CD. sleeping mask and ear plugs provide to easy the traveler to sleep. Our room view over looked Bourbon street.\n\nReview 39:\nWe were in new orleans for my birthday and I chose the plaza thinking it would be an upscale property. The rooms were small but clean and the restaurant was great. However the pool and fitness center was closed because there wad a swingers convention. They did not tell us when we booked and had no access to the amenities. There were people walking around with whips half naked. I would not have expected this for an upscale chain like the plaza. I specifically chose this hotel for the amenities and location. Regarding the location, we stayed on july 8th and 9th. There were 2 shootings outside on bourbon street if which we had to run for cover. I would definitely not recommend tthis hotel unless your a swinger who likes to live on the edge!\n\nReview 40:\nOur stay at the crown plaza astor in new orleans was less than adequate. I expected the hotel to be a bit loud but the door did not fit the frame very well and along with light the noise woke me up several times each night. Maybe that can be expected near bourbon street...Anyway, two of the three days we were there we needed our car to go visit areas we could not reach by foot. The first day we called ahead and we were told the car would be available in fifteen minutes. Thirty minutes later it arrived with no explanation as to why there was a delay. The second time I was told it would be twenty minutes and it took more than one hour and I could not get an explanation. When I pay over $30 per day to park your car, I expect better service. Enough said.\n\nReview 41:\nI thought this hotel would offer the best of southern hospitality. I couldn't have been more mistaken. The property is pleasant, but the employees are rude and arrogant. There is no sense of cordial-ness or even an effort to make sure \"the guest comes first.\" It is nearly impossible to reach a manager, and when I eventually did, platitudes were all I got. The front desk receptionist is rude and has the annoying habit of cutting me off in mid-sentence and constantly interrupting. No one seems to much care about the satisfaction or comfort of the guest. I will never stay at this hotel again.\n\nReview 42:\nBooked this hotel on BookIt.com as a mystery hotel without knowing the hotel name. We got a great price and were delighted with the hotel when we arrived. It is on Canal Street on the edge of the French Quarter. The common areas were beautiful and well decorated. The employees were friendly and helpful. The streetcar stop was right out front and you can walk anywhere in the French Quarter, Business District or along the Riverfront from here. The room was beautiful and had all the amenities needed. Everything was very clean and the bed was soooo comfortable. The room was very quiet, the thermostat worked well and the water pressure was great with plenty of hot water. The fitness center had good equipment for a workout. I looked at numerous hotels before going and while I was there I saw several of the hotels I had looked at online and I did not see any I would rather have stayed with. I was surprised this hotel was rated only a 3 star. I am trying to figure out how to get the same hotel at the same price the next time I go.\n\nReview 43:\nThis hotel has few amenities. The do not anything to do with the Priority Club. You may get the points but that is it. The heat in the room did not work. The restaurant Claims no association with the hotel. Would reccommend the Sheraton or Marriott.\n\nReview 44:\nYour front desk associate made a mistake during my check-in yesterday morning. I was overcharged, and did not realize this mistake until this morning. I spoke to the night manager on duty, whose response was completely indifferent and unwilling to help. His first response was to absolve himself from any blame rather than take responsibility or apologize, but rather listed names of people who made ...the mistake, followed by a list of people who *may* be able to help me later this morning. He didn't offer to have anyone follow up with me, but rather said I'd have to come back later to resolve this issue, with complete disregard to my predicament, my time, or the fact that I have commitments later this morning at a conference I'm attending. This kind of indifference and unwillingness to help is totally unacceptable. I expect more from this brand and this hotel. This is an extremely frustrating experience that has altered my entire opinion of this brand! I'm very disappointed.\n\nReview 45:\nI highly recommend this hotel. It's right on the entrance of the French Quarter. Our room is surprisingly quiet, and very clean and comfortable. Lot of very good restaurants nearby. Acme Oyster House is favorite of mine if you love oysters, poboys, crawfish at very reasonable prices. Across the street is St Charles street car which can take you around town including garden district and CBD. Would definitely stay here again\n\nReview 46:\nThe hotel was very clean and in a great location. The beds were very nice and the rooms were quiet. Great place\n\nReview 47:\nWe visit New Orleans frequently and have stayed at a wide range of hotels in the downtown area. The Astor Crowne Plaza is clearly the worst experience we've ever had in New Orleans. First, there were continuing problems with the electronic door lock throughout our six day stay. Even though we had the key reprogrammed at least once a day, it was not until the fifth day when the front desk said they'd send a maintenance person \"right away\". They showed up over an hour later (one guy working and three watching) and after spending an hour on the door, it was no better than before. Second, the parking situation is extremely inconvenient, requiring you to ride a shuttle to a scary place near the projects. The total time to the car was frequently 20-30 minutes. Finally, the food was nondescript at best and my New Orleans-born wife had the worst milk punch of her life. Overall, there are far better choices in downtown New Orleans\n\nReview 48:\nThe hotel was great! I had stayed there before as the Alexa Hotel . But was second guessing after readign some reviews. BUt... The staff was beyond nice---they extended our stay and even offered same discounted rate. When all travel webiste told me the hotel was booked, a front desk agent directly with hotel found me a room --- at a special rate ---- for Jazz Fest in NO! Staff was helpful and pleasent throughout stay. The Dickie Brennan's Bourbon House resyaurent is on propeorty and was Great oyster bar. Shuttle to JazzFest picks up and drops off direclty in front of hotel. easiet to and from in 9 yrs of festing. I highly recommend and will stay again!\n\nReview 49:\nStayed for one night in September '09. Check in on a busy Saturday was smooth and efficient. Front desk staff very friendly and professional. The hotel lobby is beautiful. Excellent location on Canal and Bourbon. As a Priority Club member was upgraded to executive level floor with lots of wonderful and free snaks and beverages in the dining room. Staff there very friendly and engaging too. The room was brand new and very clean with a heavenly bed and nice pillows and linens. I did not give this property 5 stars because that's reserved for the top luxury hotels around the world which usually cost at least twice/three times what I paid here. Since I did not drive, I cannot comment on the parking challenges some people apparently experienced here. However, I think that the parking issues compelled them to say negative things about other aspects of the hotel which I found not to be true. Overall, this is a very fine hotel and in March 2010 when I return to NOLA I definitely plan to stay here again. When you compare the hotel to others in the area, you cannot beat it for its location,and value!\n\nReview 50:\nEverything about our stay was perfect! The rooms were very comfortable. The personel who helped us, from desk clerks, doorman, bellboys, room service, chambermaids, and waitstaff, were outstanding. There was free internet use in a room off the lobby. The most helpful person was the Concierge, Paul Kernan. He was friendly, knowledgable, and helpful. We were impressed by the cleanliness of the hotel along with how quiet the rooms were. We would highly recommend this hotel and hope to return in the near future!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30184, "query_start_index": 30186, "query_end_index": 30186, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 1089, 1808, 2609, 3448, 4450, 5160, 5223, 5731, 6248, 7148, 7318, 7443, 8024, 8202, 8819, 9034, 9600, 10214, 10946, 11383, 11814, 12207, 13029, 13966, 14358, 14664, 15398, 16226, 16744, 17118, 17485, 17891, 18896, 19826, 20500, 20883, 21261, 21901, 22661, 23434, 24043, 25094, 25356, 26357, 26796, 26920, 27868, 28541, 29660]}
{"id": "2514658", "pid": "2514658", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe choose this hotel after studying reviews on trip advisor and disagree strongly with the majority of those reviews. The hotel is in Hells kitchen not the Theatre district, we felt unsafe after dark. The staff do their best, the bathroom was immaculate but the whole hotel needs urgent renovation. The swimming pool has great views but was unusable in my opinion due to rusty trim round the pool and dirty looking water. I would never stay in this hotel again.\n\nReview 2:\nThe staff is some of the rudest people I have ever incountered in the hotel business. I travel a lot for work and have never come across such lazy and rude people. Save your money and go somewhere else. Hotels are not supposed to treat their guest this way.\n\nReview 3:\nThis location is good for Mid town - but it is still in Hell's Kitchen - REALLY very noisy and not that comfortbale . Trust me there are much better places to stay. They are refubishing - but this seems to be all on the outside - the rooms are still pretty yuk. The food in the restaurant was the worst of our trip. Coffee you wouldnt bathe your dog in! It was really hard to work out what services were available. Staff on the front desk were helpful but overworked. Staff in the restaurant didnt seem to want to help at all. TV reception was poor and I didnt get a remote inmy room.\n\nReview 4:\nMy daughter and I had a lovely weeks stay at this hotel cannot fault it. The swimming pool on the top floor very clean, all towels provided, a life guard on duty at all times temperature of the pool excellent. A very good fitness centre. Breakfast only served in the restaurant a good selection at reasonable prices. The concierge staff were most helpful as was the reception staff and the bell men. Goldie in the gift shop was a lovely character.Fairly close to all main attractions and shops lots of eating places in the area. Can definitely recommend this hotel and would most definitely stay there again if visiting New York.\n\nReview 5:\nHotel is priced right. Rooms are big and clean at a great price for NYC. However, hotel is very noisy from street noise and other guests. The location is about a 15 minute walk to Time Square, though you will walk through safe, but very bland streets to get there. Customer service is non-existent at the hotel from management down to the front desk. They were unavailable for questions and generally disregarded their guests. If you need a cheap clean place to stay this place is OK. I stayed their on business for a few days alone but when my wife came into town I switched hotels since it was definatly not place I wanted to spend a few romantic days nor want her walking alone in the area.\n\nReview 6:\njust spent 3 nights at skyline hotel, not to bad i suppose, room was medium in size good power shower, cleanish location was a bit dodgy, i certainly would not have let my wife leave the hotel alone you can walk to time square in about 15-29 mins, taxi ride to 5th ave is about 7 dollars one thing i will say is the bar was expensive about $5 for a nasty pint of stella, and the restaurant was expensive for breakfast, about 13 dollars for the buffet, my wife only had fruit salad from the buffet because everything else looked dodgy, i asked the waitress if she would only charge us for the fruit salad -- no chance all in all this place is ok for somewhere to sleep only\n\nReview 7:\nDo not stay here; it is not worth the savings. Terrible hotel, terrible service. We encountered an issue and tried to get it resolved with the onsite staff; however, they all from security to the front desk clerk proved to be useless. It's embarrassing for them and will sure prove to be damaging for them at some point down the road. A complete dump and should be avoided.\n\nReview 8:\nGoing to New York should be a fun experience, so don't ruin it by booking this hotel. It is truly gross.\n\nReview 9:\nI was not impressed with this hotel. I had booked a junior suite with a separate parlour. When we went to our room, it was one room with 2 double beds. When I went back to talk to the reception staff, they told me that is what I had booked. I then pulled out my e-mail with my hotel confirmation on it to prove what I had booked and they just looked at me and then told me that they only had one junior suite left. I said \"That's fine, that's what I booked.\" We ended up in a smoking room on the second floor with a view of the roof below! The room itself was okay although the smell of smoke was awful. The pool has ridiculous hours so we didn't get to use it but we did check out the view from up there - very impressive! The location of the hotel was great and the restaurant was very good and so were the restaurant staff. The hotel staff, with the exception of the concierge, left a lot to be desired.\n\nReview 10:\nI have just returned from this hotel where I stayed with 5 friends. One of the main reasons for staying there was it had a cocktail bar open until 2.00am. No it doesn't it has been shut and they don't know when it will open as someone needs to take over the lease. Also advertised is lunch and dinner. You can't get any food except breakfast. You can't even get a cup of coffee, you have to go over the road to the deli, which is very good as are the panni's!!.. The rooms are small if there is 4 of you and the loo blocks alot. On a better note, the pool is fab as is the gym. Very good location for Times Square only 2 blocks. Just be warned, facilites are not as advertised!! !\n\nReview 11:\nwe just got back from new york and we spent three nites at the skyline hotel i had read reviews on the hotel before and was a bit afraid of what i would find but we were pleasantly surprised hotel clean staff helpful nice view of the city 3 long blocks to walk to broadway but it only took 10 minutes with a starbucks on the way all was great view from swimming pool was amazing at nite\n\nReview 12:\nThe hotel is in a shabby part of town and looks like a bit of a dive from the outside. The staff were ok - efficient but not overly friendly. We stayed in a junior suite in the newer section and the room was ok - large enough for five of us (2 adults, 3 kids) and not too run down although there were a lot of stains on the furniture and bedding. The AC was off when we arrived and took until the following morning going at full blast to cool the rooms to a tolerable temperature. Also, the room cleaning was not very good - when we arrived we found a few leftover things from the previous occupant including a brush covered in hair - YUCK. Overall, if your standards are reasonably low and you are looking to save some money, this is the place for you. Otherwise, look elsewhere.\n\nReview 13:\nWe stayed for 4 nights at the Skyline, its clean tidy and in a great location. The bar and resturant are good value for money in the happy hour 12pm-7pm after that it is very expensive \u00a35 a pint for lager, the staff are friendley and helpfull just keep tipping them Across the road 1 min away is a local bar Perdition which is cheap lively and very friendly with great staff, they will tell you all the best ways to see NY . The new part of the hotel is the best the other is a bit dated but still nice.\n\nReview 14:\nWe stayed at the skyline in dec 05. I was really worried about the hotel as I have read some not too good reports, and we had been earlier in the year, and stayed over on lexington ave in a really lovely hotel. As we had booked so late, that the skyline was the only hotel available. The exterior of the hotel could do with alittle tlc, but when you get in the reception is clean maybe slighlty dated, but not too bad. The rooms are fantastic they are huge, which is highly unusual for nyc they are decorated well, bathroom was clean and has also been recently re-fitted. It took about 8-10mins to walk to time square, and there are loads of fab restaurants around the hotel, and some really nice deli's for breakfast. This was a fantastic trip and would really recommend this hotel to anyone wanting to experience nyc at its best.\n\nReview 15:\nnot a five star hotel, but at the bargain rates, a real treat--clean, neat, fantastic location. parking next door for $10/night, cannot be beat. we spent maybe 2 waking hours a day in the room, so we didn't mind that the amenities were not copious. it was perfect for what we needed--the shower was excellent, and the beds were comfortable. easy walking distance to midtown, times square, 5th ave, 30 rock, theatre district. don't miss the galaxy diner on 9th/47th for breakfast. . .miles better than the city lights diner others have recommended. tonnes of good hell's kitchen restos on 9th. concierge can be wonderful--if gabriel is at the desk, he will not steer you wrong! h&h bagels is about 8 mins away, and 50th st c/e station is just two streets over. nice lcd, small fridge, but no coffeemaker or kettle. will definitely stay here again, the next time i'm in nyc\n\nReview 16:\nYou know that feeling when you are about to leave home to go somewhere exciting and you're hoping that the hotel you have booked turns out to be amazing? My wish came true. Skyline is more like a 4 1/2 to 5 star hotel. The suites are divine...\" a home away from home\". There is soooo much space in the rooms, and they are super clean. The bed is very comfy. The hotel staff...from the doorman, reception service to the cleaning service is very friendly and professional. Our suite was very impressive and the view was breathtaking... especially in the evening with the manhattan skyline. Location is central. You can walk to the theater district, times square and cabs/subway are very accesible. There is a choice or restaurants or delis nearby. Overall...I had an amazing stay in Manhattan thanks to Skyline Hotel. \"It's a home away from home and truelly a hidden Gem\". I would stay here again in a heartbeat!\n\nReview 17:\nWhen I entered the hotel to check in the desk clerk was in the middle of an argument with another guest! We had been automatically upgraded me to a Jr. Suite... for $20 more! The Television in the sitting room didn't work, asked the front desk if they could get us another, but it was easier for him to tell me only one tv in all the rooms worked! We check the cable connection on our own and it was in working order. upon check out the desk manager got angry, stormed away, slamming her office door behind her because I questioned the extra charge. on the positive side- cheap parking, restaurant staff is very friendly, but I won't go back.\n\nReview 18:\nGreat rrate quiet and restful to sleep , safe area, to walk and athe deli across the street is fantastic\n\nReview 19:\nI was stayed there in March. The weather was really cold I have never felt so cold in my life and we had no heating in our room. We complained twice every day we were there. One night the receptionist said he would send someone up to check it our and we stayed up but no one arrived. On another occasion the bell boy came up with us and looked at it. He told us the heating in the hotel is terrible that most of the rooms are either too hot or too cold. The people in the room next to ours had to open the window to cool down. The staff were very unfriendly and unhelpful. Other guests told us they saw the kitchen and it was very dirty. I didn't see this and the breakfasts were fine. The bed rooms are nothing like they appear on the hotel website. They are very clean but furniture, lampshades etc. are old and the rooms are fairly dark. Also there was a problem with the TV so the sound kept coming and going. I wouldn't tell my friends to stay in this hotel. Marian\n\nReview 20:\nFrom the broken window that wouldn't close to the front desk that would not answer the phone--this place is NOT the place to stay--even on a budget!\n\nReview 21:\nWent to NYC with 7 other girls to celebrate our birthdays. Arrived on the 13th April and was staying for 5 days. Loved the hotel, our rooms were massive, enough room for 3 18-20 year old girls to spread all our clothes and shopping everywhere! The rooms were really clean and nicely decorated. The hotel is in a brilliant location close to Times Square, Rockerfeller Centre and Broadway! and near to enough Subway stations to tour the rest of the city. The staff were more than helpful always giving us tips and advice. We were over there when the Iceland Volcano errupted so we ended up stranded for 8 days longer than planned and the hotel staff were amazing we couldn't have asked for more. Would reccomend this hotel to anybody and will be visiting New York again in the near future.\n\nReview 22:\nWe found the staff unhelpful and unfriendly at best and rude at their worst. We also found that a mouse was sharing the room with us, staff were not apologetic or concerned and did not seem surprised. We were moved to another room which was not overly clean. If I hadn't already paid for the whole 2 weeks several months ago I would have moved elsewhere. I have never had such an unpleasant stay at a hotel. This was our third time in New York and we haven't had a problem before. We found the area around the hotel intimidating at times, there seemed to be a higher than average number of drug addicts and drunks nearby and we saw gangs intimidating people on a couple of occasions.\n\nReview 23:\nI was in New York for 3 nights. My second and third nights were at this hotel. I reserved a ''2 twin beds'' room for about 129$, great price. The room was very nice and clean. The only thing was that they forgot to bring a fridge and when I came back from shopping, the one they had brought wasnt working well. When I made my reservation I mentionned that I wanted a view of the city, but they gave me a room with a view on the roofs... not the best. When I called the lobby to ask for a new fridge they decided to transfer me, for the same price, to a ''2 double beds'' room with a view. Great! Very spacious. One thing : if you need internet connection, be sure to bring your credit card because it's a paying service and it's outside the hotel, from a company that sells you time. The best option is the 48h service for 20$, because 30 minutes was about 8$.\n\nReview 24:\nwe have just returned from a 5 night stay at the skyline and was not disappointed. the rooms were spacious and comfortable with good beds. bathroom was very nice. good location with times square and rockefeller less than 10 min walk. this is an ideal place to stay with good value for money. would stay again definitely and recommend to anyone who wants a nice room in a good location.\n\nReview 25:\nOur family of four stayed in the Skyline Hotel this weekend. It certainly isn't a hotel with a fancy lobby or a gorgeous facade but it does offer great service and renovated rooms. The room was very large, for NYC standards, clean and quiet. We found the beds extremely comfortable. The employees at the hotel were very friendly and helpful when we inquired at the concierge about the business hours of the Lego Store. The indoor rooftop pool was a plus. It was heated to 92 degrees and the kids had a blast swimming after a long day of walking around the city. Overall, it was an amazing value for Manhattan and we would stay there again. There is a parking garage, with discount prices for hotel guests, located underneath the property. It is within walking distance of Times Square and Rockefeller Center, we even walked to Chinatown but that is a hike.\n\nReview 26:\nStayed here end of June 2009 for 5 days, ideally located for Broadway shows but a tired hotel with some concerns. Front desk staff are particulaly dis interested and the overall condition of the hotel is poor. The bar area is dead at night. Rooms however are spacious with all the usual facilities except tea and coffee making distinctly lacking. Ice machine in hall, Just an average hotel really, nothing to make me want to go back. Conciege and bell boy helpful though. The pool is ok but is in a poor state of repair. Didint eat here as over priced and plenty of choice in town...recommend the light diner over the road and slightly north of the hotel on 10th Avenue for breakfast, good menu and rapid service.\n\nReview 27:\nDo not stay at this hotel. I know you've seen the pictures and the rate looks good but don't get sucked in (like I did) - don't hit the book button whatever you do. In short here was my experience: - Unhelpful and downright rude front desk staff: - Terrible location (right next to a railway line) - Paper thin walls - the noise coming from other rooms kept me awake most nights. - Noisy both from within the hotel AND outside - Hells Kitchen is NOT the place to anyway. - Room standard was poor - beds and pillows were VERY uncomfortable! - The heating is a joke - they don't even turn on the central heating unless it is *very cold* and when they DO turn it on it's very very noisy. Please follow my advice and spend the extra $$$ on a nicer hotel otherwise your New York experience will be severely diminished.\n\nReview 28:\nHotel seems to be fine; however, my experience with reservation department was just horrible. ( I made a reservation over the internet and I had to call them in order to correct a small error) Well-\u2026..I traveled to every continent and I have never met such rude people working hotel reservations\n\nReview 29:\nStayed here with my partner last year for st.patricks day! Our first trip to new york! The hotel was in a great location, 5min walk from times square and all the sights. Great view of the city from the top floor of the hotel. The room was very spacious with 2 large beds. We thought the price was very good for the time of year we went aswell. Would recoomend this hotel! !\n\nReview 30:\nWe used this on a family trip.Our main aim was to go around the city rather than stay in the hotel.This was a nice place though.Rooms were good. Staff were friendly.No complaints.We did not have food from the hotel though, since there wer plenty of good places around!\n\nReview 31:\nWe stayed at the Skyline Hotel for 5 nights on Feb 15-19th with a group...........The plus's are: rooms are clean and fairly big....adjacent bar/restaurant and small gift shop.....close to alot of sights and attractions and subways.....friendly bellmen........ The minus's are: rooms have ONLY the basic's.....No clock, no radio, no coffee maker, very dirty elevators, TV had 2 channels and only one was clear..asked them to come fix it and they came and looked at it and said they would \"try to get us another one\"...and never came back....We tried to go to the bar which you can from the hotel lobby and it was locked from the inside and you had to go out to the street and enter that way...............why?\n\nReview 32:\nParking for the hotel is absolutely horrible. We had to wait 30-45 minutes just to park in the parking garage. The parking garage is also available to the general public. The guests are not given priority over other people parking for the day or an extended period of time. The cars are packed in like sardines and we had to wait in line on the street. The hotel attendants were not helpful with this situation. They pretended as though they did not know or understand about the parking situation. Cars were on the sidewalk and along side of the street. The rooms were satisfactory once we were finally able to get in one. At checkout, I asked for a comment card to fill out about our stay. They do not have any sort of survey for guests to fill out but there are couple of raving reviews on their website. If you absolutely have to stay at this hotel, I recommend arriving in the evening when parking may be available. Otherwise, spend the extra money and stay were the customer service is more likely to be provided.\n\nReview 33:\nThis hotel seems like a great deal. At $125 a night great price for NYC. Great location...within walking distance of Times Square. I found the desk staff to be extremely rude, but I didn't think too much about it. The kicker about this hotel was found out two weeks later. Both my friend and I got Scabies from the sheets.\n\nReview 34:\n-Easy to find, especially if you are coming to NY from the Lincoln Tunnel -Parking was cheap and the parking guys were polite and very good -Front desk people, bell caps and concierge were all great -Good size rooms with very comfortable beds -It was great to take my kids on a walk to the pier and the Intrepid Museum -We walked to Time Square, got great a discount on theatre tickets, had a great NY deli lunch and went to our show -We all loved the heated 20ftx40ft (I think) pool -Great views too Great property, great service, great location and great amenities - I'll stay there again - thumbs up!\n\nReview 35:\nMy girlfriend and I went to the Skyline hotel in august 2004 and we were moderately satisfied... Until we saw a mouse running through our room!!! We thought we had made a great deal by finding this cheap 3 and a half stars (???) hotel, but we rapidly realized that when you go to New York, you have to pay to get some quality. It seemed like an ok hotel, but when there is a mouse in the rooms, it is representative of the hotel's hygiene. and there was no way we were going to sleep with a small animal runnig around the room! We finally went to the Kitano where we got a much better service and a much cleaner room... for much more expensive!\n\nReview 36:\nI recently stayed in the hotel for 4 days. The staff are really friendly and the hotel is clean. Its not the diggest in the world, but thats a nice change for NY. The rooms, ok, are a bit worn out, but they are clean, and the daily room service is fantastic. Fresh clean towels every day, and you can more or less get anything you ask for. Walls are a bit thin so be warned! If you are looking for action near to Times Square this is fantastic location, but i went out around Chelsea and in Lower Manhatten and it was a bit of a pain getting a cab back etc. The nearest subway in 2 1/2 blocks away at 50th. Overall though, i couldn't complain, I have stayed in a lot worse.\n\nReview 37:\nEveryone knows hotels in NYC fall into two categories: Very Expensive Very poor quality Many fall into both categories, the Skyline however is different it is by NYC standards a decent hotel at a reasonable price. It is dated, the bathroom was not as clean as I would wish (long hairs on face cloth and floor) and the safe didnt work but the room was huge and so was the bathroom. The only disappointment was a man on reception who was generally surly and an ongoing problem with the electronic room key. If this were any other city I would not return but in New York it's a good hotel to use.\n\nReview 38:\nAt 10th and 49th, Skyline is 3-4 blocks from Midtown in Hell's Kitchen. The price of $129 per night was tremendous for the size of the rooms - pretty much like a normal hotel along a freeway somewhere...but on-site parking at $10 per night made it almost too good to be true. The hotel is comfortable, well-appointed, well-run....there were just no quirks that we experienced (and expected) at this price. We were doing a budget type of trip to look at a couple of colleges for my daughter. It was perfect for our purpose. Head to 9th Ave for great food (lots of Thai) and restaurant row, charming 46th street - small bistros, various ethnicities, great quality food. It was cool to stay in a neighborhood also...saw more locals with strollers, kids dogs, etc. Just a great honest bargain of a deal. Nice comfortable lobby too, nice flat screen TVs in the lobby and the room. Very helpful concierge. Not ultra-hip, but defintely had a sense of style. Only thing missing was coffee-makers in the room. Very comfy beds, quiet at night, pool and gym too,\n\nReview 39:\nThree of us stayed here for a night last week after booking at the last minute on Expedia. The hotel room was okay - quite dated furniture and decor but fairly clean. The A/C unit was pretty old and noisy so you couldn't run it overnight. When we checked in (4pm) and arrived at our room on the 4th floor we found that the chambermaid was still cleaning it and we were told there was a problem with the toilet which was being fixed (so there would be no need to ask for another room). Unfortunately this proved not to be the case! Apart from that, there was a decent pool on the rooftop which was free to guests to use and the staff downstairs were polite. The location of the hotel was pretty convenient - only 3 blocks walk to the metro. Overall I would say it was adequate but not great, however for NYC in peak season when rooms are at a premium it did us a turn for one night but I wouldn't really want to spend a long stay here.\n\nReview 40:\nI spent a couple of days at the Skyline Hotel in April 2006. The hotel is in a reasonable location (The Hell's Kitchen area), which has recently undergone some extensive re-imaging by the local authorities. It's not the seediest part of town, but I didn't always feel totally safe. It would pay to keep guard at all times. The hotel is very inexpensive, and I guess you get what you pay for. If you are looking for the entire New York experience, this isn't for you. If you are however stopping over on a budget and only really need a place to sleep, then the Skyline isn't a bad choice. The staff were very friendly, the view from my room of the ESB was amazing, and the location of the hotel in relation to the main tourist areas of the city was good. On a negative note, the hotel definitely needs a lick of paint as it's like stepping back in to the 60/70s in most of the hotel. Also, where is the A/C? The hotel was unbelievably hot all day, and all night. You won't need bedsheets here!\n\nReview 41:\nstayed 3 nights with a group in Oct of 07. great walking hotel. get to Broadway quickly. Felt safe. Breakfast good. However, be aware this hotel allows dogs and doesn't not require owners to take care of them. Barking dogs kept us awake until 3 am one night and the hotel would not do anything about it. Would only stay again if I could guarantee no dogs on my floor or within 3 rooms of me.\n\nReview 42:\nno problems what so ever, great location, no problems with staff, or sticky smelly carpets, i also do not have any strange rashes appearing on my person, for what we paid i thought it was great, we were out of the room for 12 hours aday so didn't get chance to use the pool so i can't comment on that, the only thing i will mention is there were no coffee making facilities in the room so i'll know to take my travel kettle with me next time, rooms very large, there were 3 of us in ours, we had 2 double beds, i know my friend very well so it was no problem sharing, maybe i'm easily pleased but if your want 5 star luxury go to 5 star hotel, new york was fantastic, and hotel great location, would come again\n\nReview 43:\nI spent four nights at the Skyline and found all aspects of the hotel to be excellent. The rroms were spacious and nicely appointed, the staff were very friendly and helpful and the location is perfect - especially if you use the preferred mode of seeing New York by walking. There are convenient restaurants/diners nearby offering reasonable meals as well as some small grocery and convenience stores that are a plus.My room faced onto 10th, but was very quiet and had blackout curtains to keep the daylight at bay. The windows also opened which is a nice feature. Now the rooms are not appointed like the Plaza, but they are more than adequate - think of a Best Western/Comfort Inn prioperty located in midtown. In addition to the above parking is available at $10 at the adjacent indoor parking lot.\n\nReview 44:\nWe stayed in the Skyline for 4 nights in July 07. The hotel was ok and the room was ok and a good size (apart from the smell of stale smoke - must have been an old smoking room). What let the place down though was the staff when something went wrong. We have 2 teenage boys and had no TV the whole time we were there and no-one cared. Don't whatever you do buy the buffet breakfast - rip off! When things run out that's just your tough luck cause they don't refil it. Go to the 10th Avenue diner (out the hotel turn left) as their breakfast is fab! The room and bathroom were clean and the parking was excellent as well. The hotel is well situated for Times Square and some excellent restaurants in Hells Kitchen. Most miserable member of staff award goes to the woman on the ticket desk at the Natural History Museum!\n\nReview 45:\nWe chose to stay at the Skyline for our anniversary trip to NYC.. Overall, we had a wonderful experience! We had a couple minor issues but after speaking with management, we were completely taken care of. We were moved to a newly renovated room which surpassed our expectations! Michelle, the manager went above and beyond to ensure that we left having a positive experience! The beds are super comfy too! If you're in the city to see the sights, this is a great choice!\n\nReview 46:\nif you don't mind staying a few blocks from times square - this is a great place at a very reasonable rate. They also have an unbeatable rate for parking - $10/day. I've stayed here a of couple times and this last time we stayed in a recently refrubished immaculate good size room. The pool is only open a couple of hours in the early AM and then I think again at night - but it was great and the water is close to 90! Staff was pleasant - in my 3 stays here some of the folks at the front desk were the same. Just remember to bring your own coffee - they do not have it in the rooms - but for what you save on parking - you can buy a lot of coffee! Not alot of frills here - just a good hotel with a good price\n\nReview 47:\nI telephoned this hotel TWICE to ask for my parents who were staying there. But they told me we have no one by that name, staying at the hotel!. I even mentioned the holiday tour company they were with, and they still had not clue. Luckily I got a text message from my parents and got the room number!! As for the hotel they told me electric plugs were burned out/in poor shape. So they could not use their travel equipment!. So beware, if you have any thing eg laptop, camera, phone, that needs charging. They liked the location of the hotel eg can walk to broadway.\n\nReview 48:\nWe stayed here Feb 20-22. we had a deluxe queen with 2 VERY comfortable queen beds, modern bath, and a lot of space for the 4 of us. The pool was very nice, felt good after a day of walking around. There is a safe in the room and a small fridge. The concierge was great, he will do anything to help you. The hotel's location is also good, safe to walk at night and close to the subway (the only way to get around), and Broadway. Some good restaurants nearby, too: try Roberto Passon! The real bonus here is the $10 a day parking next door, you cannot beat that! All in all, a great value for families if you don't mind being a little off the beaten path. Highly recommended.\n\nReview 49:\nThis hotel is not too spendy. It has smaller room and we had issues with the airconditioning/heater and management moved us to a bigger room up in the new wing. I suggest when you book in this hotel make sure you are placed on the new building as it has a lot bigger rooms and better furniture. The hotel is walk away from good restaurants and is about 20 min walk to Jacob Javits center where my convention was held. I would not stay here if not place on the newer building with better rooms.\n\nReview 50:\nWe usually stay at the Edison and know what to expect. We will stay at the Skyline again. Good value, clean and we found all the stall friendly and helpful. Close to subway and times square. Very good parking rate. Big room for the city and it had a fridge. Also found it to be quiet for NY. I think we have a new hotel for NYC\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31854, "query_start_index": 31856, "query_end_index": 31856, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 649, 918, 1514, 2155, 2860, 3544, 3929, 4045, 4963, 5656, 6055, 6848, 7364, 8208, 9092, 10015, 10670, 10787, 11770, 11931, 12731, 13427, 14300, 14698, 15567, 16293, 17119, 17427, 17813, 18094, 18816, 19847, 20182, 20798, 21455, 22141, 22747, 23811, 24758, 25763, 26167, 26890, 27705, 28536, 29019, 29743, 30323, 31010, 31516]}
{"id": "596668", "pid": "596668", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nJosh & Erin Barrie, ON We loved this hotel. The pools were very nice, the beach was close to the hotel (not like the other Riu Palace). The sevice was excellent. All the servers in the dining rooms were excellent always someone around to help you. The food was delicious, especially the fish. We met a lot of wonderful people there. Earl & Stacey, Enriekay & Marilyn, and nonofit. We loved the fountains we had a race in one after the show one night. (it was one of my favorite vacations ever)\n\nReview 2:\nWe spent a week at this resort in Sept 2007. From check-in to check-out, it couldn't have been any bettter. We have never been to a resort that was so clean. You could eat off the floors. Everything was wonderful. The pool, the room, the food, the service. It was way beyond my expectations. Islas, the bartender at the lobby bar was incredible. Pistel, our waiter at lunch was so attentive. We wanted a resort where we could relax and that's just what we got. We checked out some of the outher Riu resorts in the area but none of them compared the the Palace. The only down side is if you want to walk on the beach it is not very long at all. It was one of the best vacations we have ever had. I would highly recommend this resort. For the price we paid I expected a 3 star resort but this is by far a 5 star. We can't wait to go back! !\n\nReview 3:\nWe booked a 6 Apple Square deal in Riviera Maya for 10 days, March 5 to 15th. We got the 6 Golden Apple Riu Palace. This was an outstanding hotel. Even more outstanding was the food - it was as good as it gets. Example of items on the buffet some nights: lobster, crab, shrimp, frog legs, tenderloin steak, pork tenderloin, ribs, chicken, turkey, ham. Wonderful selection of food every night at the buffet. There are also restaurants you can make reservations at. Didn't do any of them because the buffet was so good! We've been to Mexico/Punta Cana 8 times and I think we will never top this one!\n\nReview 4:\nWe stayed at the Riu Palace the firt week of April for a wedding. I read several of the reviews of the hotel prior to departure and for the most part I was pleasantly surprised. The hotel is gorgeous and the grounds are impeccable. The staff was very friendly and attentive. The beaches leave a little to be desired. I came to Playa in 2003 and the change in the coast line is dramatic!! It rained the first night of our stay and the next morning a huge chunk of beach was gone! Not really the hotels doing but unfortunate nonetheless. The food was pretty good overall, nothing spectacular, and it was very fresh. We ate at the Brazillian and Mexican restaurant and both were quite tasty. My only real complaint was the very loud refrigerator in the room. It seemed to rumble and wheeze at 4:00am every night!!! I didn't make that sound at any other time. My boyfriend hated the bed and made me promise to make note of it in my review. I thought it was ok but it was definately on the firm side. Overall, I would recommend this hotel to anyone staying in Playa.\n\nReview 5:\nI recently went to this property for my wedding trip. I had over 40 guest staying at this hotel and we all loved the grounds and restaurant services. HOWEVER, as a bride to be they treated me and some of my guests with great disrespect. The front desk manager Jose Luis was a complete jerk to me. He was rude and disrespectful to my wedding guests that just wanted to join us at the PUBLIC beach. They were treated like criminals. They wanted to charge in excess of $200 for each photographer and video person (for ONE hour). I am very happy I had my ceremony elsewhere because the wedding coordinator Nancy was no well organized. She even double booked another group for our \"rehearsal dinner\" and they kicked us to the main dinning room when we book semi-private. Think Twice before staying here (even if it is beautiful)\n\nReview 6:\nLooking at the hotel,it was beautiful. There were 6 restaurants, only 1 you could eat at w/o a reservation for dinner. Tried to eat at the French restaurant,called every day and couldn't get reservations for any of the 10 days we were there. If you want to eat past 10pm,forget it. Only choices were cold hot dogs and hamburgers w/a microwave. If you want to drink a beer your only choice is Corona draft. The kids club consisted of a swingset and pool so hot kids couldn't even go into it. Had 62 people with us and over half the rooms had no air and never got fixed. Kids entertainment was same thing every night. Waitstaff and maid service were excellent. Room service menu consisted of 4 items,and sometimes you got it,other times you didn't. Bugs were in many of the rooms.\n\nReview 7:\nThe hotel was beautiful and of course the food was a little different tasting, but good. Our children stayed with us the entire time..they are not the type to venture out with others that they do not know. We had a great time and the pool was beautiful. my only complaint was that at 1:00 one morning my son got sick in the bed!!! We called for clean sheets and the front desk called us back and said they had NONE. That was a pretty sleepless night. other than that experience, we all 4 had a great week!\n\nReview 8:\nStayed the second week of Jan. 2012. The resort is located within walking distance to 5th Ave. in Playa del Carmen which is a great place to enjoy. The resort has great food, even the buffets are above average for a resort. The rooms were nice, but views are limited. Our room face the tennis courts (standard room). Would have preferred an ocean view. Beach is very nice. The is only one large pool and lots of \"kids\", would have preferred a pool for adults and a family pool. The staff was fantastic. The social/recreation staff were some of the best we have expericanced and our servers Rene, Fredree and Joe went out of their way to serve us. The room itself was very good (except to before mentioned view), There were a lot of activities and it was easy to access the activities. We would recommend this for anyone.\n\nReview 9:\nStayed at this resort Dec 5 - 12, this time bringing my parents along for a taste of Mexico. Usually a return visit brings disappointment, as memories tend to enhance what you experienced. The RIU Palace Riviera did not disappoint. Spotless throughout, with staff constantly cleaning, well maintained grounds & beach. Food was great throughout with usual fare at a-la-cartes. Some complaints of a cold pool, but this resort was built without a pool heater utilizing the sun for warmth, but sadly cooler weather has almost made a heater a neccesity at times. Love Weddings & Children, but with a wedding 4 of the 7 days closing the Steak house and plenty of kids (mostly connected to the weddings) the Palace is losing a bit of its quiet peacefulness. RIU should consider Adult areas for those who desire the option. Will return again, just too nice a resort to cross off the list :)\n\nReview 10:\nMy husband and I stayed at the Riu Palace this week for 3 nites. It is a very large all inclusive resort that is outdated and I do not recommend spending money here. This is not what I would call a vacation. Also, fyi.....One hour from Cancun airport. CONS The lobby and corridors smell terrible Hardly any rooms offer ocean view if any The phones are from the 1970s no concierge! The sheets are old and grimy (felt itchy in bed) also the beds are 2 twin beds that make a king??!! The food was disgusting, like something you find at Sizzlers (I cannot emphasize this one enough) Drinks including beer are all watered down and carbonated The beach is littered with dirty napkins and cigarette butts, the entire resort is not clean at all. PROS Some of the staff are very sweet So far we did not get food poisoning 5 minute cab ride to downtown Playa del Carmen which is cute Don't waste your time or money!\n\nReview 11:\nThe food was absolutely awful and unbearable. The restaurant's were so terrible and we couldn't even eat there. At Mexican restaurant we waited forever for the fajitas and when they came, we only took a couple of bites. We left and went to eat the buffet. At the Japanese one the sushi was very mushi and so awful I had to spit it out of my mouth and the beef filet was so chewy and over cooked, the soy sauce either tasted like an orange or tasted really salty. At the brazilian one the meat was super dry and tasted like chewy mess. The meat had absolutely no flavor. The buffet food was not too bad. Stick with the pizza and you'll be fine. The nacho cheese was so watery and nasty. Even the fruit wasn't nice and sweet and fresh. This hotel was terrible. DO NOT every stay here.\n\nReview 12:\nWe booked our hotel in us dollars pricey as it may be. The peso was 11.45 to the dollar. When we got here they should us the agreed upon dollar price with a conversion to pesos when I got back to my room and calculated the rate it was 13.87 a difference of 2.42 i pesos which amounts to 23% markup. When we asked what the bell they were doing. They gave me a lame excuse that is when you use an amex. The problem is my friend used visa and got gouged too. This hotel is way overpriced for what you get. I have stayed in lower end rius 4 times and the service and food was far better. Save your money stay next door but beware. The people service was excellent. Unfortunately this place tries to sell themselves as first class hotel but nothing along the lines of food operation resembles that. You can get better quality for half the cost and not get robbed. This note should create a great deal of chargebacks and I will love to see their answer to it.\n\nReview 13:\nStayed here in December for two weeks. I was also married in this hotel. On entry it is very impressive, I get the feeling that some reviews posted are from very picky people. There is no end of food choice and the speciality restaurants are great also, the best being gourmet or Japanese. The beach and facilities are very clean; the rooms are very nice and spacious. The staffs are friendly, I recommend taking around 100 x 1 dollar notes and save these for tips; they like tips and will be even friendlier if you tip good. The weather was good the whole time; I think we had clouds and rain for maybe a few hours a couple of days. The wedding side of it was fantastic, can\u2019t say anything bad at all. It truly is an amazing hotel.\n\nReview 14:\nI have nothing but great things to say about this resort. The service was outstanding, the food was very nice and the atmosphere was awesome. Perfect beach. If there was any down side it was a bit lacking in verity of night life. But the other Riu hotels near by had night clubs at the ready which you are welcome to attend under the all inclusive umbrella. We went with 4 couples and had a wonderful time. One thing that I should mention for the modern traveler, the only place with wireless internet is the lobby area. No internet in the rooms or on the grounds. Seems like a minor thing but if you have to check in with the office it can be a pain.\n\nReview 15:\nI was a little worried about my recent trip after reading some reviews, but was so happy to find that the ones I worried about were not true for me. This hotel could not have been cleaner or more friendly. I have to say without a doubt that I would absolutely stay at another Rui.... Everything about our stay was so wonderful!.\n\nReview 16:\nI had a wonderful 10 day relaxing vacation at this resort. The hotel is large and beautiully decorated. The staff is amazing. On day 2, they know your name and what you like. Joe at the pool was very attentive, and Victor in the Sports Bar was a lot of fun. The rooms are very clean and comfortable. Never saw a bug. The \"odor\" did not bother me there, but it did follow me home requiring me to air out luggage outdoors for a few days. The food was wonderful. I only ate at the Buffett..they have everything that you can imagine and it is all delicious. From shrimp, crab legs, and lobster to great pasta, pizza, steak, etc. The beach was beautiful, but too rough for me...everyday was a red flag.\n\nReview 17:\nWe stayed at the Riu Palace for a wedding and were told it was a five star hotel. The rates were pretty high around $300 a night for most people in our party. We got it for about $200 a night. The food was mediocre, except the Krystal Restaurant which was decent. The buffet was ok, but got boring. The main problem was the nauseating smell of vomit in all of the hallways/ common areas. It was as if people were throwing up all over the place and we couldn't figure out why it smelled so badly. Everything was just ok, but not 5 star. Beware of bugs while in Mexico. Also, they were in the process of changing out the notoriously bad mattresses. Hope this helps.\n\nReview 18:\nVery elegant, well staffed and well run resort. Large, beautiful beach. Good food/drinks. Good service. Only complaints are too much smoking (need to have smoking sections) and bathrooms a bit inconvenient (to beach and restaurants). Pillows were a bit smelly (as stated in prior reviews); some fresher smelling detergent or fabric softener would probably help. There is construction going on on north side of building (October 2011). I suggest you see where your room is before getting keys and moving luggage in. I specifically asked about construction and we were assured there was none near us; we get to our room, look out the window and there are workers hammering not 30 yards away! We were then assured they don't start working until 9:00 at the earliest, so we settled in - only to be awakened at 7:30 the next morning. They did give us another room on the other side of the resort (which I would recommend - next to the Reef), so all was good. I definitely recommend this resort and would go back again.\n\nReview 19:\nspent 2 weeks at rp in march ,beach good ,uncomfortable sun beds, no umbrellas on beach, pool very busy, best beds always reserved with towels books etc. very noisey at nights with loud guest coming back to their room late. got worst when young american students turned up for their spring break. food was very good sevrvice was good. most of the staff were very friendly and helpful which made up for all the bad bits. did not enjoy as much as i was hoping pureley because of other inconsiderate guest.\n\nReview 20:\nThis whole side is great. People must realize you are in another country. These people work for $10.00 a day. So when they say tips included...this mean they are tipped a little once a week! They all work hard to accommodate everyone. They dont understand are every words or our way of doing things.We bring a bunch of ones and tip as we go. We even tipped the yard/ pools guys. (you would be surprised how far a hundred dollars in tips goes, and the smiles you get)This really makes their day and it shows. The food here and up and down the coast is great! They will make it the way you want it, all you have to do is ask Nicely! The food is fresh and healthy ,which most of us are not used to. Not too much processed junk. The sweats are not too rich . Enjoy the country and their culture.\n\nReview 21:\nMy husband, 25 year old son, and I stayed at this property over Christmas break. We were there for 9 nights and sick for 3 of them. We never ate anything outside of this all-inclusive property. The food on the buffet was left out, the food preparers did not wear gloves, and the plates on the buffet were caked with old food. We asked for some kind of compensation for our lost 3 days and received nothing. This property is beautiful but extremely expensive. Spending 3 days in our room with horrible stomach issues is not what we bargained for. I am very disappointed in the RIU properties for not standing behind their poor operation.\n\nReview 22:\nI went there to celebrate my cousin's wedding. Our room was damp and smelled of mold even with less than a year since opening. My earrings were stolen from my hotel room. And management was unhelpful. The food was alright and the attendants uninviting. All in all it was a good celebration but I would suggest a different hotel.\n\nReview 23:\nAlthough the common areas were clean and new, our room was dingy and did not smell good. The bed was not comfortable and the bedding was gross. My main problem was the food. There was variety; however, the quality was quite low. If you're looking to enjoy decent food on your trip look elsewhere.\n\nReview 24:\ngreat hotel and food- two main compaints, do not go there for the beach, because there is none-- second noise level is huge-- if y ou want peace and quiet, do not go there or as a matter of fact do not go anywhere an hour before that hotel of after that hotel--- third complaint , setting lacks of natural surrounding and you could be in the south of France or anywhere where palms trees are planted-- no tropical garden at all,,, 5th avenue in playa Carmen is a pain-- expensive and too busy-- on the positive note, service is great, food is great and hotel staff very helpfull-- mostly disappointed with the lack of beach --\n\nReview 25:\nWhile this hotel is beautiful the service and some other issues would keep me from staying or recommending this place to anyone. First, the level of customer service is not in-line with the cost associated with this hotel. Second, there were plumbing issues several days during our stay. Myself and a number of other guests experienced stopped up or overflowing toilets-gross! Also, one morning we awoke to a hallway that was flooded from a toilet overflow-again I say gross. Lastly, the food we had was not memorable at all! There were 15 other couples staying at this hotel and I can honestly say not one was pleased with the service or food considering price.\n\nReview 26:\nAs you draw up to the Rivier Maya Palace you cannot fail to be impressed. As you step into the lobby that wow factor hits you, with space, chandeliers, deep cushioned sofas and chairs, pictures and flowers and from that moment on the general manager and his very willing team, assisted by a great executive chef, do not fail on any account. Their motto in this paradise, in our words, \"always trying to please\" and they certainly do this. Food, rooms, location right on the beach, two beautiful pools, spectacular water gardens etc with plenty of sunbeds, often a failing of some hotels. Entertainment at night varied, for the ladies a few weddings (we saw 6 in 2 weeks). A plus point, the dress code of no shorts / vests is observed in the speciality restaurants - excellent. We have been to all-inclusive hotels before in various countries, this is certainly the best we have stopped in and we have no hesitation in recommending it, remember you only pay for what you get - a little more expensive than others but well worth it.\n\nReview 27:\nWe have been traveling with the same group of people for 10 years now and haved stayed mostly at all inclusive resorts.this is definitely the best yet. We have stayed at many others including Riu Montego Bay. The place is just beautiful and food and drink were better than most . The real difference here was the people, they were friendly , outgoing and would do anything to make your stay better. The 8 of were truly impressed and are planning out next trip back already.\n\nReview 28:\nWe stayed at Riu Palace Riviera Maya in early November during the low travel season. The resort was busy enough to have acitivities going on poolside and dinner shows in the evenings. There was plenty of seating around the pool and the large sand/beach area. Vendors are not allowed in the beach area, which made it easier to relax. Service throughout the hotel was fabulous. We received a Champagne greeting upon check-in. Much of the staff spoke English and were helpful in orienting us to the resort. The hotel was quite new when we visited, so of course everything was immaculate. Rooms were very clean, beds very comfortable. Food was good, but as with any all-inclusive, gets somewhat repetitive after 5 days. The specialty restaurants were great. We had a great stay and would definitely return to this resort.\n\nReview 29:\nThis was the worst hotel experience I have ever had. I understand there are a lot of positive reviews on this site, but for anyone looking for luxury travel\u2026. stay elsewhere. This place is as far from luxury as I have ever seen. The food was awful, the service abysmal and the bed the most uncomfortable I have ever experienced. Our AC did not work in our room and we reported it multiple times, it was never fixed. We asked repeatedly to move rooms, with no success. Beer was served in a small glass a bit larger than a Dixie cup, they refused to give us full bottles of water (even after we offered to pay for them), and they do not even have filtered ice at the outdoor bars. A must for Mexico. I felt almost like being on a cruise with all buffets, theme restaurants and timed dinner seatings. They actually kicked us out of the restaurant while we were still eating because of the next seating. We relocated after the first night. You get what you pay for in this situation. If you are looking for college spring break, this may be what you are searching for.\n\nReview 30:\nJust got back from this wonderful resort. Eight of us just spent a week here and it was amazing. The food was outstanding along with the staff. The main buffet was the place to eat. We ate at the steakhouse and the brazilian house...both were good but do not compare to the main buffet. Also we did not want to be tied down to reservations which you must make to eat at the restaurants. The pool was fun and the pool bar is awesome but the pool is a little on the cool side. Didnt stop us though from enjoying several drinks in the pool, The beach was awesome and no trouble getting chairs at all. One of the couples did have a musty room but were able to change rooms immediately without any problem. The whole resort is meticulous!!!! One would have to search really hard to find anything negative with this resort. .\n\nReview 31:\nWe stayed at the Palace for 7 nights in January with our 20 month old. The location is fantastic. We walked to Playa del Carmen in less than 15 minutes. Upon arrival, check-in was quick. The hotel is extremely clean and the service is exceptional. We enjoyed the food. Our favourite restaurants were the Japanese and the Gourmet. The dinner buffets were outstanding too, especially the LOBSTER NIGHT BUFFET!!! Its a MUST! All 3 of us enjoyed relaxing on the sand, near the ocean because of the numerous palm trees. There was constantly a breeze. We never had a problem finding lounge chairs at the pool or the beach. There is Bar Service on the beach area of the hotel. The infinity pool is great. However, we were very disappointed with the children's pool and playground area. The hotel is very quiet in the evening. The Riu Palaces are known to have a more relaxing and tranquil atmosphere, which we enjoy, especially with the little one. We are big fans of Riu Palace Resorts. We find them to be very accomodating and luxurious.\n\nReview 32:\nOn both visits to the Riu Palace Riviera Maya I experienced excellent service from all staff in addition to a fantastic range of food and activites. I would not hesitate to recommend the RPRM, it is a great resort with excellent staff.\n\nReview 33:\nThis hotel is a complete horror. Terrible service, the food is horrible and it is impossible to get assistance from the hotel staff with any type of request.. The beach has been washed out. The only good thing about this place is it has a nice pool. My family booked 2 rooms (six months in advance) and we were promised in writing and over the phone that both rooms would be near each other, as I have young and teenage children who need supervision. When we arrived the hotel refused to move our rooms to be close together, as they had originally promised and we were forced to have rooms that several buildings apart or pay $50.00 addl per night, after prepaying over $10K for this entire package. My husband fell down in the pool and no one came to help or document that he fell, until several calls and many hours later. Thank god he was not hurt badly, but if he had been we would have been on our own. This place is a complete \"horror\" do not even consider staying here. You are better off staying home!\n\nReview 34:\nOn the surface the hotel is gorgeous. Unfortunately the service is poor, if you are looking for high service quality this hotel IS NOT FOR YOU. Based on my discussions with other guests, it apparently could alway be worse, however this is how it goes: Day 1: Cockaroach in bathroom-STAFF SAID SORRY THIS IS THE JUNGLE! Day 2: creepy crawlies around fridge, maid spraid Raid! Day 3: poured during wedding and being in the wedding party we begged for towels and umbrella, BUT bc we didn't have our towel key/room key we WERE TOLD NO!! Wasn't our soaked brides's wedding dress enough? Day 4: INTERNET WAS DOWN, oh well. By the way, the hotel is roughly one hour away from airport.\n\nReview 35:\nThis is the 4th 'all-inclusive' resort we have stayed in Mexico and I must admit it is absolutely beautiful. There are different things at each one that have make each one unique and if we could put them all together as one 'mega-resort' it still would not please each and every personality. I would have trouble saying or reviewing anything different than has already been said, however, if you have plans to stay there.......you will not regret your choice.\n\nReview 36:\nThis was the best vacation we have ever been on. We went during the rainy season and it did rain, but it only lasted for about 10 min then back to beautiful blue skies. I would recommend this resort to anyone. The staff were pleasant and bent over backwards to make sure the met your needs. The rooms were really clean. The beds are a little on the hard side but that was my only complain. If you plan on doing any water sports such as using the wave runners or parasailing. Go with the resort, there are people on the beach who will try to sell you these packages who will often sell it for less than the resorts, but they usually end up ripping you off in the end. Use only the resort! Again I would highly recommend this resort.\n\nReview 37:\njust returned from Riu Palace Riviera Maya. Our family of 4 (2boys aged 13 and 16) loved the hotel It was clean, staff very friendly, food was excellent We had no problem getting a la carte dining everynight The Buffett was also good with many many options. Beach was great great great - much larger and more walkable than a few years ago. Safety - no problems what so ever Thouroughly enjiyed our one week stay. Thank You RIU Palace!\n\nReview 38:\nWe visited the property the last week in January and really liked it. This was our 4th RIU Palace experience (Cabo, Aruba, Cancun) so we knew what to expect. We were very happy with our resort selection-it was close to Playa, same great restaurants we've been spoiled with and impeccable service. We love, love, LOVE the Mexican hospitality! The resort and beach are absolutely perfect. We visited all of the other RIU properties this time around, which I would highly reccommend. They are all just a bit different and offer their own charm, but, we were really happy we chose the RPRM and will definately go back!\n\nReview 39:\nThis was by far the most beautiful Hotel I ever have stayed in....wow the cleanliness the service the room....the food.....wow and wow....who could write a bad review with this one...the beach is 6.5 million....who wouldn't want to put their feet in that...yha everything was perfect....I was with my Uncle on this trip and was alone alot during the day and felt perfectly safe all day long...staff and Sunwing staff were unbelievable.....wow again..have to climb Coba if you haven't Chicheniza...which now is closed down...horse back riding was the best....ATV...ing was also the best...thanks David....yes everything was perfect...you want to enjoy and relax here....Do so...wow!\n\nReview 40:\nMy husband and myself will not be returning to a Riu ever in our life time...We purchased this trip and my husband wanted to see Beautiful Mexico for the first time!!! We stayed at the Riu from March 6th through March 12th. We payed a pretty price for a ruined vacation. They had to move us three times because of roaches. My husband and I were very sad about the whole experience. It all started at the beginning of our vacation. We complained, but we still saw those creatures. They managed to get into our suit cases and made it difficult to enjoy the trip through out the whole week!!! The whole thing just stayed with us during the entire experience and vacation..I have been sharing this story with my friends and family to not return to this RIU ever.....No more RIU's for us!!!! The country is beautiful and the people are wonderful and thank goodness for that!!! !\n\nReview 41:\nJust returned from Playa Del Carmen and was less than impressed. The hotel itself was very nice and the staff was very good. However the food was terrible and the beds were so hard it was impossible to rest. We were led to believe there was room service but its a very limited menu 8 items I believe and most of it very poor. We ate at the restaurants and were expecting ala carte only to find out there are only two or three selections at each. Overall and sadly the buffet is your best bet. Don't go here for the beach it's almost non existent, very rocky and many days the red flag is up. I wish I could recommend this hotel but I can't you would be better to find a smaller local place and dine in Playa Del Carmen then to eat and stay at the Riu.\n\nReview 42:\nThis was my sixth trip to Riu Palace Riviera Maya (RPRM) and it was wonderful! The top ten things about the resort: 1. The people and the service. 2. The food: octopus ceviche, shrimp, oysters on the half-shell, sea bass, shrimp risotto--and trust me, I could go on. 3. The beach. Plenty of shade, large & uncrowded. 4. The pool scene--best in Mexico. 5. The rooms - great a/c, very good water pressue, large closet, electronic safe, excellent house keeping. 6. Club sandwich via room service at 2 a.m. 7. Beautiful lobby, elegant lobby bar. 8. Gorgeous grounds, gardens and fountains. 9. Live music every night and dancing on the patio (if you're daring). 10. Safety. You will feel 100% safe at the RPRM and in Playa del Carmen. Feel free to contact me if you have questions.\n\nReview 43:\nWe stayed here with our grown children and 4 year-old granddaughter for 10 days from Dec. 30, 2009 until Jan. 9th, 2010. Having stayed at the RIU Palace Mexico last year, we wanted to try a newer version of the resort so opted for the more recently constructed Palace Riviera Maya. The grounds are immaculate, entertainment top-notch and the staff outstanding. That said, we asked to be moved after the first night due to cockroach infestation of our room. We were immediately relocated to an upgraded room. All rooms could benefit from mold and mildew removal and updating of furniture and bedding. The pool, likewise, needs attention to maintenance. The food was good in the buffet but we noticed some cutbacks in variety and quality from the previous year. This may be a reflection of the current economic downturn. We would love to stay here again but need to know that improvements have been made before we return. Hope that management reads the comment cards and takes action!\n\nReview 44:\nThen we find out that you're supposed to make dinner reservations before 3 pm everyday. That meant we were subject to the grand buffet (that wasn't so grand). The halls smelled musty. The room smelled like smoke. We went out to the pool to wait for our room to open up. It was over crowded with self serve drinks. Needless to say, we lasted at the Riu Palace Riviera Maya less than 24 hours and found another resort to stay in.\n\nReview 45:\nStayed at the Maya Palace from the 10-17th. From arrival to departure our family trip was incredible. Service was incredible . Staff friendlier than any. Grounds were amazing!!! Food changed everyday and was delicious!!! Beach pristine. Entertainment staff incredible. \"I WANT TO GO TO RIU!!!!\"\n\nReview 46:\nMy husband and I vacationed for four nights at the Riu back in May. We were there celebrating our sixth wedding anniversary and were definitely treated very well. We got upgraded to an ocean view room and had chocolate covered strawberries and champagne delivered to our room on our anniversary. The resort grounds are beautiful. The service was great. The food definitely felt a little mass produced, but it was not bad at all. We had a couples massage on the beach and it was very nice and romantic. Overall, this was a great quick getaway for us and I'd absolutely travel back here or to another Riu resort.\n\nReview 47:\nVery nice hotel but need to do something about eveing entertainment and should cater more for couples/adults instead of kids disco till 9.45 pm.\n\nReview 48:\nI had noticed this hotel the last time I was in playa. So my next trip me and my uncle booked it. Now this was when it first opned way back when, but looking at the current reviews it is still up to par, although now have added the other riu palace riviera. Food to notch, liked the brazilian steak house. Pools here are a little smaller than some of the other palaces I have stayed at. The best part of the whole package is the friendliness of the staff, and the beach. The beach is unreal, super from the hotel to the beach as far as length. A massive area. Best beach I have ever stayed at. Keep in mind this is an older experience, but it beats all to heck the beach at the Las America's in Cancun.\n\nReview 49:\nWe have stayed at previous Riu hotels in Riviera May (mexico) and have had a good experience. This time when we walked into our room there was a little odor, but we did not think much of this until later, when we wer about to leave after one week, all of our cloth materials had an odor, and the dampness was significant. Some of the other guests had the same complaint. I believe that their air conditioning system is faulty (built 1.5 years ago) and is responsible for this problem. I believe that we were subjected to mildew and mold, as our stuff (clothes, you name it) was noticeably smelly by the time we got back home. The restaurants were good, but the beach was bad. No sand, hardly, after the hurricane. This whole experience turned us off on the RIU as I believe that they short changed on the air conditioning, and we would most definetely not go back to that hotel. I would not recommend it except for any enemies that we may have.\n\nReview 50:\nWell what can I say... returned from Honeymoon at the RPRM last Thursday. I honestly can't find one thing to complain about - even if I try. The food is nothing but superb... something for everyone and cooked well. If I were to complain it would be to say there is too much to choose from! Our room was great, no problems at all - other than we did find the beds too hard and requested mattress toppers on our first day - they arrived within the hour and solved the problem! We did hear of some couples who had moved room because their room smelt of damp, but we did not have that problem at all. The entertainment staff work really hard and the evening shows cater for all tastes. All in all - a great place for a honeymoon or just a lovely holiday. We will definitely be going back to another Riu for our next holiday.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35576, "query_start_index": 35578, "query_end_index": 35578, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 681, 1531, 2140, 3213, 4048, 4838, 5355, 6187, 7081, 7999, 8794, 9760, 10505, 11169, 11510, 12220, 12896, 13922, 14438, 15242, 15891, 16232, 16541, 17180, 17855, 18898, 19384, 20214, 21291, 22123, 23168, 23416, 24438, 25128, 25600, 26344, 26791, 27418, 28112, 28998, 29762, 30551, 31546, 31986, 32293, 32916, 33073, 33788, 34745]}
{"id": "2514692", "pid": "2514692", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nExcellent hotel - Luxurous but not pompous - the rooms are in excellent condition, clean and above all neatly designed. Service is friendly not more but that's enough... Breakfast is gorgeous (private atmosphere, excellent expresso) - and finally, the small swimming pool and sauna are just helping finishing with Beauty a hard day in NYC...\n\nReview 2:\nRoom Mate Grace was a delightful surprise right in Times Square. The location was central to everything. The room was small but very clean and had everything you would need. The bed and linens were great. We were on the 12th floor and I was concerned because we were next to the elevator, but we never heard a sound the entire time we were there. It was probably the most quiet Hotel I have ever stayed at. The breakfast was fantastic, a wonderful selection and a coffee machine that made great cappachinos. We booked through Hotwire and got a fabulous price. The staff was so nice and friendly. I cannot think of a single thing I would change.\n\nReview 3:\nExcellent stay but then we were upgraded to a deluxe, with complimentary drinks vouchers as well. Thank you, Grace. Breakfast content was excellent for a buffet but space was very limited and it got crowded even though the hotel was not very full and the number of tables was limited. Nice pool area, we'd recommend staying away from the bar area if you can as it was noisy - we didn't hear anything on the fifth floor. Other guests were noisy in the corridor at night and our neighbour must have been jet -lagged as his telly was on all night and the walls were not too good at soundproofing. Noisy aircon as well.\n\nReview 4:\nRude staff; not a good value for the price; security check to go to your room; small & claustrophobic room; inconvenient bed; loud music from the bar on the first floor could be on the fourth floor late at night. Will not be going there again.\n\nReview 5:\nI arrived at the Qt on Saturday Sept 3, 2005 at about 1:00 AM notice the TV did not work, the A/C did not work. Reported to receptionist the next morning at 7:00 AM. Did not get the TV fitted until the 5th, but still no A/C. Every day at 7:00 AM I ask the receptionist about the repair but I got the answer (the engineer will fit it today). I left the hotel on Sept 7. and still the A/C was not working. As I approached the receptionist they show me a list of the time they try to contact me and was not successful. If they were really trying to get me they coud of left a note for the receptionist in the morning. I am a very calm person, I dont argue. But Ill wont come back to this hotel. I visit New York alot, but they lost a good customer. I bet if you go today the A/C is still not working. What happen to quality control? Is it the policy to hand over a defective room, and try to get away with it? My room number was 1307.\n\nReview 6:\nSmall rooms, but this close to the action you can't complain for the price. Had a bad night the first night as there was a party going on in the room next door but not the hotel's fault. What I would say, having stayed here on two different occasions, is that weekends do have noisy parties in the pool area and if you're not there for that then maybe ask for a top floor room. Having said that - I found the reception guys mostly friendly and helpful. The location is perfect if you want to be in the thick of it. Rooms are well laid out for the space they had to play with. I probably wouldn't put my parents up there though. For anyone looking for a fun hotel in town - this is it!\n\nReview 7:\nHorrible place to stay unless you're more interested in a party than a quiet room! The loud music from the bar reverberates throughout the hotel and blasts music until the wee hours. It'd be cheaper to party in the bar and then sleep at a nearby hotel that's quieter. Waste of money!! !\n\nReview 8:\nGreat place to stay very central and just a lovely experience. Breakfast is fab and sets you up for the day. Would definitely recommend it as somewhere to stay to friends and family.\n\nReview 9:\nVery modern deco. Room was cute, not big but large enough. Breakfast is good and very relaxing when taken in front of the pool . The service is great, always helpful. I recommend to stay on the higher floors (we were in the 16th floor) in case of parties around the pool that can be noisy if you sleep just upstairs. The location is just perfect, very close to broadway and times square.\n\nReview 10:\nI havent stayed at this hotel, but felt compelled to write about my experience with them before a proposed trip. I booked a 5 night stay over New Year 2010 and had to cancel it (reluctantly) some weeks in advance due to hospital treatment which was urgent. I had the confirmation back that it was cancelled and then just before Christmas 2010 they decided to debit my account with the entire cost of the stay. I contacted both the third party (I escape who were excellent) and Room mate Grace. It was refunded 5 days later but not before I had incurred over \u00a3100 bank charges (unauthorised overdraft etc). Grace Rooms refused to refund the charges and didnt even bother to contact me directly, absolute disgrace. So, my advice to anyone is to think twice before booking with these unscrupulous hoteliers. If they are so rude before you go I cant imagine they are any better whilst there. I would also like ot add though that I Escape is a wonderful website and the staff there agreed to take my losses of my next booking with them (which will not be to Grace Rooms)\n\nReview 11:\nThe showers are full of mildew. Service is bad. The rooms are unbelievably small. The walls are paper thin. The decor is awful and nauseating. Way, way, way over priced!!! !\n\nReview 12:\nI stayed at this Hotel for a week and booked as a result of the good reviews on this site. I was not disappointed. The room was very clean and the bed was so comfortable it made us look forward to getting back to it every day. The Breakfast had a wide selection and set us up perfectly for a day sightseeing and shopping in New York. The fact it was available until 12 also made it very easy to avoid the morning rush and we had no problem finding a seat to eat at. Location wise it is great Just off Time Square and close to subway stations and many of the major sights. (It gets a bit tiresome walking back to the hotel every night through Times Square though) The staff are very friendly and extremely polite. I would highly recommend staying here.\n\nReview 13:\nMy stay at Room Mate Grace by March 31st, 2010 was a pleasant stay. Like most of people, we felt that the location was perfect. I also like the complimentary breakfast . However, on the last day, I lost my GPS right in the room (805) after we came back to the room. I knew exactly where I put my GPS and it was gone . I checked with the lost and found. I even came back after I checked out of the hotel. The people who stayed in 805 after me were nice enough to let the hotel people to do one last check of the room to find my GPS. No luck ! Could it be the janitor, I couldn't even tell . However, I am 100% sure that I lost my GPS at the hotel , where I put inside the room. So be careful ! It was part of my fault that I did not put it in a safe, but , it's only a GPS !\n\nReview 14:\ngreat place not such a great service...did not like the lady at the front desk very inappropiate and rude only seemed to care about offering tours to us while customer service was at the lowest level. On another note, construction work from the building adjacent to the hotel makes it a bit hard for a good sleep, so that is definetely another negative. However, once you rolled up in those beds, you sleep like in heaven; they are absolutely comfy. Cleanliness deserves an excellence award, everything is impeccable, everything seems to shine. Great brekfast and decor. Overall loved the hotel, but not so much the service. Cheers!\n\nReview 15:\nThe room is very small, actually too small for the price you pay. They're no chairs in de room or a small to write on. The bed takes all space. Not enough space to hang/space your clothes. Bathroom is ok, but the shower is terrible: there's hardly any waterpressure with the big showerhead. If not offering a bath, you should offer a good shower! This hotel offers a swimmingpool, sauna and steamroom. Many times we couldn't use it because all space was reserverd for a private party! No nice relaxation after a long day walking and shopping in NY. Breakfast was very nice, but there's hardly any space to sit! You have to wait long time for a table, of take a plate and take your breakfast to your room of sit by the pool! So I think they promise a lot, but it's a big dissapointment in real. I think I paid too much!\n\nReview 16:\nThe hotel is compact. Its got a lot in the small space it has. Beds were comfy. The room was comfortable with good features, ipod dock, fridge, heat control. Not a great view from 4th floor, but its times square, didnt expect much more. It was not super clean. The blanket and duvet looked a bit suspect and there was also some untreated water damage around the bathroom. But over all it was a fun and comfortable place to stay.\n\nReview 17:\nWe spent 7 nights at the hotel from May 22 to May 29 and was an unpleasant experience. First of all its important to advise that the rooms are veeeeeeeeeeery small for a couple or more. Maybe the size of room could be okay for a one person. The hotel is very clean and cool but the service is not too good. We had a problem with phone calls. By a mistake the hotel did not recognize the dial inn access number of a pre paid card bought by us at Duane Reade and they wanted to charge us in US$ 280. After long discussions they discovered that the dial number was a free number and reconsider the charge of fees. In the last night one more disappointment....my Minnie Mouse Plush that was acquired in our stay in Orlando at Disney Resorts disappeared from my room. The front desk promised to try to find it but I believe that we will never see my plush again as we will not stay in this hotel again once return to NYC.\n\nReview 18:\nI recently stayed in this hotel as a surprise trip for my boyfriends' 30th birthday - i had contacted the hotel in advance to tell them this & to ask for advice on places to go so was nicely surprised to find when we arrived that we had been upgraded which definitely made our jet lag feel better (& my wallet as i had already got a great deal on this place on the mr & mrs smith website!). The hotel was great, very modern and the staff were incredibly friendly & helpful. The location is great for tourists and for those who just want to enjoy the nightlife which is the category we fell into. The hotel bar is a great place to start or finish your night - the measures are very strong....take your swimming costume down if you're feeling brave! Overall i would recommend this hotel if you want a modern & funky place to stay, good location, don't mind having a medium sized room & want a great nights' sleep on the best bed i've ever laid on.\n\nReview 19:\nThis hotel previous had the name QT, by changing ownership the hotel also lost atmosphere. Also the new building that is under construction on the other side of the wall make the neighborhoods to a constructor place The noise from the constructionplace are terrible. The breakfast is still god and the included in the price, but it does not help.\n\nReview 20:\nBetter service in reception. Better service in reception. Better service in reception. Better service in reception. Better service in reception. Better service in reception.\n\nReview 21:\nThis hotel is very close to Times Square. Only issue we had is that the bathroom has no curtains on the windows. Breakfast was a bit limited so got a bit boring after 6 days. Otherwise hotel was good and worth going.\n\nReview 22:\nFrom the get go they hotel was terrible, I sent them an email with regard to a package being delivered requesting a reply, never got it. I called and was put on hold indefinitely. I then called for the manager who had to return my call. The Mgr resolved my problem, I then wen to bed to find the TV and phone both broken and while laying naked in bed had the engineering dept in my room 4 times that evening. The next morning when exiting the elevator the Bell man ran over my foot with his cart. and it just gets better and better. We checked out and into the New Doubletree for the same price which included a full breakfast and the best cookies in the world. I would never return to Grace. Save your money.\n\nReview 23:\nThe Hotel Grace is an oasis in the middle of Times Square. Front desk staff were very friendly and helpful. Rooms are attractive, comfortable, clean, and quiet. Plus, on a hot day, what can beat a refreshing dip in the pool?\n\nReview 24:\nFor my first business trip to NYC, I booked this hotel because of good reviews and it's proximity to Times Square where I had a business meeting. Upon arriving, I was told that there was a problem in the hotel and they were very sorry (very polite front desk staff), but I could not stay there. They had booked me in another hotel, and the cost would be covered by them. I was polite, expressed my dissapointment, and accepted the $40 that they gave me for cab fare to get me to the new hotel and back to Times Square. They sent me to the Nu Hotel in Brooklyn ($25 cab fare ($30 w/ tip)), and I checked in to find out that they were full, but I did have a room (although without AC.) The rate at this hotel was abour $30 less than RM Grace rate which I booked through a travel agent. We'll see how I can explain this one to finance when filling out my reimbursemenet report!\n\nReview 25:\nI was really impressed with the Grace Hotel. Great location, friendly and prompt service, and just a sweet vibe. I enjoyed the continental breakfast and had a fun time hanging out poolside listening to the live DJ with a friend. The room was small, but had everything I wanted: wifi, a comfy bed, even the iHome clock came in very handy. I'd recommend this place to others for sure.\n\nReview 26:\nIf you plan on staying at this hotel, be warned! They will possibly not have a room for you and will make your life a living hell by sending you 20 blocks to a disgusting hotel that will honor the rate that you were to pay them. Then they will charge your credit card and credit it a number times, ultimately charing you. Your credit card bill will look insane but you won't mind that because you will be walking through the streets of NYC trying to find a room and eventually you will land in an acceptable hotel for the double amount but will not be reimbursed for the difference. In addition, it seems the staff turnover is huge. The person you booked the hotel with that sent you the resrvation just 3 weeks prior will no longer be there. So you will be unable to get any help with your credit card problems and your one night stay, that never happened, will turn into weeks of torment!\n\nReview 27:\nWe've just got back from New York and enjoyed our 2nd stay at the Room Mate Grace (formerly the QT Hotel). It's still a great hotel in a perfect mid-town location next to Times Square. Two problems we did have - the online form we used did not transmit our booking to the hotel, which we later found out when email the hotel about our arrival - they had no record of our booking! The other slight down-side is the breakfast area is quite small and always busy, so it can be hard to find a table. Best to take a tray back up to your room we found! It was a good stay but it wasn't particulary cheep at $329 per night for a very 'cosy' room. Luckily the bed was great.\n\nReview 28:\nReally trendy hotel, I was travelling with myself and 2 other girlfriends. The room was a perfect size of 4 bunks. Well decorated. The hotel had a great vibe and even threw a pool party when we were there. I have to say the breakfast was the best part of my day. A very generous buffet was included with our room. Just what we needed to head out into the snow for a day's shopping. Location is also great, a step away from times square. Right in the action!! I recommend this to all my friends holidaying in new york. Oh and the cleaning lady was super, tidying up all our shopping mess! !\n\nReview 29:\nI have stayed at this hotel many times but this last stay was the worst. I love the location, the tiny gym, the sauna, the pool, and the healthy morning breakfast. But I think that word has got out to the locals that it's a cheap way to throw a party and not have to clean up. Rent a room at Grace! Swim in the pool! Party all night and screw those that actually need to sleep! I would stay there again but I would request a higher floor.\n\nReview 30:\nWe got a great deal on Travelzoo and couldn't resist. Clean, comfortable, good breakfast in the AM, quiet room, close to the heart of NYC. Pool, sauna and steam room was a perfect way to unwind after some chilly weather walking. A perfect stay.\n\nReview 31:\nI stay at this hotel at least twice a year for business and it is always very clean and the staff friendly and helpful. I love the indoor pool they have and the beds are almost as comfortable as sleeping at home.\n\nReview 32:\nMy wife and I recently spent our honeymoon at Grace in NYC. I had been in correspondence with a rep from the hotel prior to our stay. I had inquired about having a bottle of champagne on ice, rose pedals on the bed as well as candles lit throughout the room. She told me there would be an extra fee (which was NO problem). She told me she would inquire with a local florist and find out a price. I never heard back from her. A few days before we left for NYC I sent another email as a reminder. Still no reply. When we arrived, the kiosk acknowledged it was our honeymoon (So i thought things were on track) However, when we entered our room....it looked just as every other room did in the entire hotel. I felt very disappointed because I got in contact with the Grace hotel with ample time to effectively accomplish my requests. Unfortunately, my expectations weren't met.\n\nReview 33:\nMy husband and I just spent 1 night at Room Mate Grace and it was perfect for what we wanted. We needed something clean, comfortable, and near Times Square! The location was perfect! Free continental breakfast was great! (although you have to be fast to grab a table!) The staff was very friendly and attentive to our needs. The room was clean Bed was comfortable. They did a great job with limited space. Cheap parking validation for NYC ($25/24hrs). **watch out if you buy drinks from the kiosk...was very pricey! ** I would strongly recommend to young couples looking for a trendy place to stay in the city.\n\nReview 34:\nWe did not like the platform beds. It was very akward to get in and out of. One side of the bed is flush with the wall. The bath did not have a door. There was a great deal of outside noise, even with the double glazed windows. The walls are very thin. We had to call each day to have towels delevered to our room as the miad took away the towels and did not replace them. There was no place to hang a towel so we could use it another time. There was no table and only one small chair. The lighting was so dim it was not possible to read after the sun set. The exercise room only had two bikes and no treadmill. Our biggest concern was the pool parties that spilled out into the lobby. That is not a scene we are comfortable with.\n\nReview 35:\nthe location was great and the rooms are clean. I didn't like the darkness everywhere. Maybe this is just american. the breakfast was great even fresh fruit. I guess europeans would prefer not to have plastic cups and plates. Our room service was definitely too late (4 pm). I also didn't like that people just came in with their street shoes and clothes, walked with their shoes in teh pool area and went in the pool without having to take the shower. This hotel is not recommendable for families with small children even though they offer rooms with bunk beds. In our room our son could not sit in a corner and play, it was just not one square foot left to play. (maybe we had just bad luck with the size and the darkness of our room) Ask for a bigger room and with more windows.\n\nReview 36:\ngreat location, really nicely decorated, tasty breakfast and really comfortable bed would definitely stay again\n\nReview 37:\nI loved the modern look and feel of the room, with the white ostrich leather benches surrounding the beds. The bathroom had a neat design to it to. I also really appreciated the pool area, which was just fun. There was a DJ and a screen with lights projected onto it in the pool area. Lots of people having fun and partying. The bar area was just around the corner. The breakfast was good too. I totally want one of those granditalia x11 espresso makers, but they cost tons and tons. Anyways, I'm impressed that they had a high quality espresso maker in the breakfast bar -- that's highly unusual at any hotel.\n\nReview 38:\ngreat. very nice design, great location, awsome pool, bar, comfortable bed, clean and stylish shower/toilets, delicious breakfast. i wouldn't call the room rates cheap, but i guess reasonable for NYC, the location, and the interior. just a little bit cold in our room. anyway, i would stay in grace again!\n\nReview 39:\nMy husband and I stayed at this hotel for one night. It's in a great location and is very modern looking. My only real complaint is at 1AM when we returned to our room (305), we could hear the bar/pool party, as though we were at the party. It didn't shut down until 2am. We were exhausted and were kept up for that last hour. Request a room on a higher floor if you plan to turn in anytime between 9pm-2am,\n\nReview 40:\nThe welcome was very nice, the room very clean, the breakfast was excellent, The hotel decoration is just great. I contacted the reception for restaurant recommendation and shuttle services and was well advised.I am visiting New York every 3 or 4 months and will book this hotel for sure again next time.\n\nReview 41:\nI arrived late on a Friday night. As soon as I stepped in the door, the odor of chlorine from the pool hit me, along with the blaring music. A lively party was going on in the pool, but no one seemed interested in helping arriving guests. I didn't see that the magazine kiosk/candy counter was also the \"front desk.\" I had to shout to make myself heard. In the room, the platform bed was comfortable, but it was at window height, with no space in between, so cold air blew across the bed. I finally had to stuff an extra blanket below the curtain. The lighting was so dim that it was hard to see things on the floor. The remote control for the TV didn't work. \"Breakfast\" was serve-yourself coffee, bagels, and cold cereal, and there are only a few places to sit, so you may have to wait a long time. The rooms come with no amenities, which in these days of no carry-on liquids or gels, is shocking considering the room rates. What I'd hoped would be a fun weekend turned out to be quite unpleasant. I wouldn't stay there again under any circumstances.\n\nReview 42:\nThis is a late review but I thought I should get on here and write on! Stayed in the QT for a long weekend just before Christmas. Check in was fast, pleasant. Luckily we had a deluxe room (hear the standard is very small) the bed was just lush, you could sink into it when you slept. We didn't spend much time in the hotel (as you shouldn't in new york) but when we did it was relaxing, the pool is very cool, complimentary breakfast. lcd tv, plenty of room for all our shopping! and the best thing is, it is a stones throw from times square. only problem is there is no door for the bathroom, a bit unusual. this is the perfect hotel if you like boutiques, modern design, and can get on by yourself without needing any help from the front desk. would love to return.\n\nReview 43:\nI stayed the weekend of Jan 6-8, 2012. The Grace had my booking wrong, took care of it, but then got it wrong again. The staff seemed harried and overwhelmed by the mid-afternoon traffic. Beware, the rooms are really small and VERY NOISY. The bed was on a raised platform that required the sleeper to 'jump' out of bed to the floor. I heard my neighbors above and next door jumping all night and morning. No amenities to speak of, aside from orange smelling shampoo and lotion. I could only watch the TV lying in bed. The positive: it's close to Time Square, and the price was reasonable compared to a big-name venue. Nonetheless, I'll not choose it again.\n\nReview 44:\nJust returned from a 3 day weekend getaway at the QT. My husband and I (both in late 30s) were very happy with the hotel. Great modern design, very comfortable room, fantastic shower, surprisingly quiet even though our room was opposite the elevator (room 1002). Breakfast was very good. Location and value can't be beat! Front desk staff and housekeeping were so-so but you get what you pay for. All in all we would definitely stay there again.\n\nReview 45:\nStayed for five nights and were very happy. The staff were very helpful and efficient, the place and decor were quirky and fun and the room was comfy. Whilst not large it was clean and well appointed and was fine for a sightseeing holiday. The location was great too just a few seconds walk from Times Square. About the only bad point was trying to get down for the breakfast. The breakfast bar was packed solid a few times and getting a seat was difficult. We gave up twice and went to the cafe next door. All in all though I would happily go back.\n\nReview 46:\nWe stayed at this hotel for three nights, none of which our air condition function, we asked for maintainance since the first day. It was the last day that smebody showup, to tell us that the sensor was so close to the window that even the blower was working, it will not cooled the room because the sensor felt that the room was cooled already. So every morning during our vacations we get up at 7am, not because we want, but because of the street noise. To make it worst, one of the walls in the shower was a window, we have to get the cristal fogged , so people in the other building don't see us naked. About the conceirge, to be honest they don't have one. We payed for the epensived room in the upper floors, we wasted our money. Even we complained about this situation the hotel didnt do anything.\n\nReview 47:\nArrived at Room Mate Grace 4th Dec 08, we were given a room on the 3rd floor, it was small and had a bunk over the main bed, which wasn't needed as there was only 2 of us. The room was clean and check in very quick. After our dinner, and a stroll round we returned, quite tired after a long journey we were ready for a rest..... Unfortunately our room appeared to be above the Bar/Nightclub and even wearing ear plugs the thud of the Bass was pounding through the pillow! After a quick word with reception they re located us immediately to another room on floor 8,..... so peaceful! After that initial problem, the rest of the stay was perfect. The bed was so comfortable, the room was cleaned every day, breakfast was well presented and plenty to offer. The location to Times Sq is Brilliant, about 100m away. Reception dealt with any problems efficiently, problem tap, light bulb blown, all fixed within 5-10 mins. They also held our bags after check out, so we could explore the city before our return home. I booked this hotel through Hotwire, and managed to get a great deal!\n\nReview 48:\nSpent the weekend there with another couple and we all were pleasantly surprised. Everything about the place is great--the comfortable bed, the surprisingly well-stocked breakfast buffet, the rate, the location. Cannot beat it, and we have stayed many places (Novotel, Sheraton, Marriott Marquis)\n\nReview 49:\nWow, what a hotel. Location is amazing, just a 1 minute stroll & you are onto the middle of times square. Stayed for 4 nights & will most definately be staying here whenever I do get the chance to return to New York. Staff on reception very friendly & helpful. Bed was the most comfortable one I have ever been in. Great shower, room cleaned every day. I love Room Mate Grace....\n\nReview 50:\nI really enjoyed my stay here. The modern room was very clean and very comfortable. It had great touches - cosy pillows, ipod dock, iron, hairdryer, decent sized bathroom, lovely shower, weather forecast left on the bed, etc, etc. The breakfast was delicious, the service friendly and location was ideal. I would definitely stay here again when I next visit NYC.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28714, "query_start_index": 28716, "query_end_index": 28716, "truncation_seperator": "... 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{"id": "185329", "pid": "185329", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBeen to Yucatan many times. Stayed various places. The Porto Real is the best for couples. Large rooms, ceramic tile, huge bathrooms w/huge walk-in showers w/benches. MiniFridges stocked daily w/water, soda, beer. All-inclusive is the best for this resort. Private balconies w/bistro table & chairs. Get Ocean Front View. Room Service. Clean, nice motif. Small beach. If your planning to go in Jan. the weather is warm, water is cold. Short walk to town (Playa) Great poolside bartenders. Plan to go to Xel-Ha for day of snorkeling in an Eco water park, protected by a natural reef. You can take the ferry in Playa & 'jet' over to Cozumel for the day. Great Resort for couples!! !\n\nReview 2:\nStayed on the third floor, ocean view room, loved it and the staff. Room exceeded our expectations. Did not go all inclusive and ate our meals on 5th Avenue. Awesome restaurants. Lost key to the room safe while swimming in the pool, in my husband's swim suit secure pocket. Staff drilled out lock, 5 min, gave us new key and lock, we tipped the two $10 each and the hotel still charged us $100. Great location, too many fishing boats taking up most the hotel beach frontage. Had to do our walking at the Royal Porto Real across the street.\n\nReview 3:\nI have stayed at the Porto Real on several vacations. While I actually like the hotel I have had major problems with the management following through on there comittments. I made a Guaranteed reservation almost 10 months in advance and was called three weeks before my trip and told my reservations could not be honored. I was offered rooms at the Gran Caribe in Cancun. This is a regular practice at the Porto Real and it has happened to other guests we have sent to the Hotel. The Gran Caribe is home base to the companies VIP Time share program. They have double billed my credit card. Failed to fulfill several of their written committments and are generally a fraud. Management has refused to address my complaints about the VIP club. I can no longer recomend Bestday Resorts. but if you go avoid the Sales pitches you will be constantly barraged by.\n\nReview 4:\nThe holiday was great the hotel was just ok. The service was beyond reproach. Our room was small but very clean. I guess if you go all inclusive a person might be smarter to pick one with more choice for meals. Only 2 restaurants and a buffet. All were good but you get tired of the same old. We booked 3 people in one room and all paid our fair share. The fridge was renewed for two people. 2 beer 2 pop 2 water. It was not refilled on a regular basis and they were very slow when we requested more. If you ordered more beer for your room they would only bring two at a time. Even though we were three people. The people beside us were on a timeshare tryout and they received unlimited amounts of everything. The location was great and the staff were great. We made the best of it and did lots of things. Overall a good holiday but I wouldn't stay at the Gran Porto Real again.\n\nReview 5:\nWe upgraded from Real Playa del Carmen Resort to Gran Porto Real and it was a good move for us, spending the last 5 nigts there..The staff Claudia,Erika and Victor made our vacation memorable.\n\nReview 6:\nWell, what too say! The resort itself was beautiful! The food on the otherhand - not very good. Luckily for us, we were within walking distance to the town of Playa where we had all of our dinners and a great cup of coffee! Definitely venture out into the city, lots of great shops, cafes, bars, etc. Have fun, but remember, if you're a beach person, this resort isn't for you - there isn't a swimming beach anywhere near by. The resort, EXCELLENT! Clean, bright and great service -enjoy!\n\nReview 7:\nWe've traveled quite a bit and stayed at several resorts and by far this was the worst! The rooms were nice but the service and quality of food was terrible. The employees were treated poorly by thier management and they all acted like this was a rotten job and not there to accommodate thier quests. Construction was still going on in the second buiding where we stayed and personally we didn't like waking up to jack hammers at 7am. For the price (which was more than we've spent in the past) We were extremely disappointed! go past Playa del Carmen for a beauty of a stay. (Barcelo Maya, Riu Yukatan, ) Make your stay the best by not staying at the Gran Porto Real.\n\nReview 8:\nMy husband and I stayed at the Gran Porto Real for our honeymoon. The second night while we were asleep, someone entered our room and stole the money out of my husband's wallet. When we reported it to the management, we were treated as if \"what did we expect\". They brought us a printo out that supposedly showed each time the room was entered, but it was not even correct for the times that we had entered the room. So not only use your safe while you are out of the room, but also while you are in the room sleeping. You might consider baricading your door at night with furniture. We also spoke with another guest who was staying a few doors down from us, who had had his money stolen out of his wallet as well. He said he received the same response from management.\n\nReview 9:\nbelieve all the reviews you read here, we just returned and had all the same problems at this hotel from checking in to the painting and smelling fumes to staff being rude. They have no beach and to left is rocks, you cannot use Royal Portol Real Beach this beach is only for their guest, our room was suppose to ready on tuesday to find out after being told to come back 4x they gave it away??? I hated this hotel and sent an email to ----,mex to complain, maybe everyone else here should also. Lets see if they rspond, i will post if they do! Faith\n\nReview 10:\nThe water and beach was nice but I had $250.00 stolen from my room. My son's wallet was stolen from his room and it took all but an act of congress to get him out of the country of Mexico without a picture ID. He cancelled his credit card that day and still had over $3500.00 in charges on it by the next day. We spent over $300.00 in phone calls to get a copy of his license faxed from the U.S. NEVER AGAIN! Plus the all inclusive wrist bands are sucker tags because everyone there bugs you to death trying to sell you another stay in a different hotel. I didn't go to be pestered to death and they won't leave you alone. Out of the six couples that we rode back to the airport with on the shuttle, four had ripped off in some way. It was a thieves paradise.\n\nReview 11:\nI had the pleasure to stay at this resort for one week. The food was great, expecially the Italian resturant, and the staff were second to none in every way. Keep smiling ladies you're the best. Some of the folks I like to mention are, Anna, Miriam, Mary,Avila, Alejandro, and Sherly. There are more just can't remember the name now. 5th Av is a great shopping area, with some fine resturants, only a block from the resort. All in all it was great. Barry. Edmonton, Alberta, Canada Barry\n\nReview 12:\nI would recommend the Gran Porto Real Resort to anyone. We went for a wedding and they did a wonderful job. The employees were very nice. Our house keeper Thelma really stood out. I don't know her last name but we were in room 227. She was wonderful and always took great care of our needs. Also Eduardo vazqvez in towel services was sooo pleasant to talk too. Always something nice to say and a smile always on his face. The only thing that needs inprovement is your check in system. We paid for a ocean front view and was given an ocean view the first night after waiting 3 and a half hours to get our room. Some other people in our group checked in after us and were up graded to ocean front views, when the room should have been our. We did get the room we wanted the second day we were there but things like that shouldn't happen. I feel like I was cheated out of the money I paid extra for that one night.\n\nReview 13:\nThis was our 3rd vacation at this Resort, and just when we thought it could never get any better, it has! The location is ideal, right on the beach, and close to any outside activity you could imagine. The food choices, and presentation is unbelievable. The special restaurants even change their dinner menu daily! The building and gardens in total are kept immaculate. Evening entertainment is exceptional. Every employee working there loves their job, and goes out of their way to accomodate any wish you may have. I don't know how it can get any better, but I'm sure when we return next year for our 4th visit, they will certainly surprise us again with their solid, continued improvement program!\n\nReview 14:\nMy family and I spent a week here, and it was wonderful. The meals were terrific in all three of the restaurants, and the pools and bars were wonderful. The beach was a little small, with boats tied up on one side, and fairly rocky on the other, but a short (less than 5 minute walk) either way made for great swimming. The staff had great activities for the kids...volleyball (both pool and beach), bike tours, aerobics, and such. The three girls had massages on the beach, and were very happy. Be careful for the sales pitches. A \"free breakfast and a few gifts\" were offered at a resort right across the street, but it was a fairly hard sell...90 minutes you won't get back. The nightly entertainment was wonderful...full of music and dancing. The staff was very attentive, and a small extra tip for the maid service will land you surprise each day that the kids will love. The beds....a little hard. But we were so tired at the end of each day...it didn't matter. Make no mistake...this is a family oriented resort...if your just a couple....you might look elsewhere. But if you have kids....its wonderful. We would return.\n\nReview 15:\nThis hotel had such great reviwes that I was excited to stay there. Big surprise when we did! Our \"ocean view\" was not an ocean view. Our shower flooded, oyr toliet broke, our safe broke, our keys never worked, the maid left out door ajar. There were hardly ever towels pool side. Now I can under all the sand bags because of the hurricane but it was a bit unsightly. Much of their beach is gone. The food was about the wort of AI I have ever had. The Itallian restaurant was just ok. I'm mystified by all the good reviews. When I would sau something to the staff about all the things that were going wrong they always had an excuse OR they would just stare at me. We were VERY disappointed by our stay. I have stayed at about 10 different AI's all over Mexico and this is the bottom of the list. The only thing that was nice was that you could walk to the avennue in about 2 minutes. We even paid to have dinner elsewhere because the food was SO bad. Hopefully I was just there on an off week. The weather was beautiful!\n\nReview 16:\nWe just got back from a week at Gran Porto Real. It wasn't our first trip to Playa, but it was the best so far! This resort is 5-star and 1st class all the way! Staff members were exceptional. Room was more than we expected! Top notch! Being able to walk into town was even better than we thought it would be. Will definitely go again.\n\nReview 17:\nJanuary 8, 2005 Just returned about an hour ago from a week at the Gran Porto Real in Playa Del Carmen. After reading some of the negative reviews, I wonder if I was staying at the same hotel. Never had a problem. Checked in by a freindly and helpful attendant. My room was ready right away. Found the hotel to be in good order...very clean and well maintained. Staff was extremely friendly, and just couldn't do enought for you. I found the food to be better than cruise ship quality, especially at the Mexican restaurant. Now, I did hear that there were some who ended up at the unfinished hotel accross the street. Sure, they were supposed to be finished in Oct. 2004, and yes, they overbooked. It caused some crowding at the Real pool and beach area. But hey, buyer beware. Don't ever expect anything to be finished on time, especially in Mexico. Sorry you got bumped, but you should know better than to book a hotel that wasn't finished. I give the REAL two thumbs up.\n\nReview 18:\nMy husband, daughter, sister and I just came back from a week at the Gran Porto. We thoroughly enjoyed our stay there. The room was very nice. We stayed in rooms 320 and 322. The rooms smelled a little musty but not bad. We just opened our balcony door and aired it out every day. The bed was a little harder than we were used to but not too bad. It sounds like I'm being negative but we really liked the resort. The location was wonderful, the beach was beautiful. Yes there were sand bags but that didn't bother us. Plenty of chairs around the pool and the beach. The food was pretty good. Some was very good but a lot was your average buffet food. I'm sorry I didn't get her name but the lady that made the omelettes every morning was fantastic. Also Willy the concierge was exceptional. Everyone who works there that we came in contact with would always greet you with a smile and and \"Hola\" but those two were special. I would definitely recommend this hotel!\n\nReview 19:\nMy daughter selected your resort to have her destination wedding. We had a total of 52 attend. The wedding corordinator, Denyse, was very professional and a delight to work with. The wedding was spectaculor thanks to your STAFF and detail to attention. MY DAUGHTER WAS THRILLED WITH EVERYTHING!. The front desk staff, Ricardo, Yendaly and Christian greeted us with smiles and took care of all of our needs. The resort was beautiful, clean and had lots of activities for all of our guests. I highly recommend this resort for a wedding, or just a getaway.\n\nReview 20:\nI've stayed at the Gran Porto Real during the last 2 April vacations with my family, and we've enjoyed both visits.On both of our trips, we booked the European plan, as there are so many great restaurants in town that are within walking distance, and we've never really had a bad meal there. We were planning to go back this February, but when we tried to book our hotel reservations today, we were dismayed to find THERE IS NO EUROPEAN PLAN AVAILABLE ANYMORE.Very disappointing, as we love exploring the area, and we love the hotel, but can't imagine eating all of our meals at the same place for the week. We have recommended the Gran Porto to many of our friends, but will no longer do so, and will look for another place to stay in the future. We were looking forward to another great week, but will have to settle for Key West instead this year.Hopefully we can find a new place in Playa for next year.\n\nReview 21:\nI cannot believe that I didn't believe I would get bumped. I reserved and paid in full 2 months ago and went the extra mile to get confimation directly from the hotel as well as our travel agent. It was not good enough. Not only are they bumping us 2 days before we depart, but they are sending us to the middle of nowhere to a resort that is 1.5 hours away from Cancun and completely isolated. We will be stuck there with our 3 small children for 2 weeks. We booked with Air Transat and they are refusing to refund our money (all 10 of us) and even though our mother is dying and this will be our last trip with her, they say they are completely within thier rights. ( they say it's the hotel that overbooked) We are being forced to go to a resort that we would never choose on our own and have not been offered us anything in return and we have fought them tooth and nail. A complete waste of time, huge money and way too stressfull. Don't kid yourselves like we did! Thanks Gran Porto Real.\n\nReview 22:\nThis was our second trip to Gran Porto Real. This time we brought our daughter/husband and 2 grandchildren ages 12 and 6. We all love the hotel for it's friendly and efficient staff. The rooms are spacious and clean and Thelma did a great job of cleaning our room daily. They have alot of activities for the children over and above the pool and beach. The bartenders and waiters/waitresses were awesome. Hello and we miss you to Jose, Samuel, David, Elizabeth,Delia, Benigno and Eliazar!!!! See you all next year!! !\n\nReview 23:\nwe are from the nertherlands and we have travelled a lot but this hotel is absolutely the top! The room we had `with beach view and the personal were all so friendly and kind. Aspescially David and Carolina were good but the absolute the best hotel employee was MARIA. She makes you feel like you were at home, she wants to do everything to make you feel good. We had a good holiday and we would like to recommand this hotel to everyybody who would like to have an wonderfull stay! You won't regret is, we are sure! Rieks Vedder and Marion van de Polder The Netherlands\n\nReview 24:\nThe website is very deceiving. It says 7 Restaurants, only 3 with a hut outside by pool serving hamburgers and hotdogs. Two of the Restaurants open at 6 so you are stuck with the buffet inside resort. Food is not good. Sushi bar consists of one tray of California Rolls, Game Room is a tray of fruit and a tray of sandwiches. About a teaspoon of liquor is poured into each mixed drink. They screwed up our room. Didn't get wake up calls ever and over all service stunk. We will never return to Mexico. Our first and last trip.\n\nReview 25:\nThis is an excellent place, the service is great, the breakfast very good and Dion and Ivan were great, 3 different restaurants and my 7 year old son loved it the only bad thing was the beach front.\n\nReview 26:\nWe chose Gran Porto Real for my daughter's destination wedding about one and a half years ago. We had a group of about 30 family and friends joining us. Everything was amazing! The vacation, the wedding, everything! Our room was kept immaculate by Beatrice. Lily, my daughter's Wedding Coordinator exceeded our expectations. The ceremony, cocktail hour and reception were more than we ever imagined. Our wait staff for the cocktail hour and reception anticipated all of our needs. Special thanks to: Freddy, Gerardo, Francisco, Nicolas and Horacio. They were on top of it all! Thanks! We are planning to return for a one year anniversary party celebration.\n\nReview 27:\nThis is one of the best resorts I have ever been to. The service was more than great, the food exellent. The most that I loved was the serviced received by 2 bartenders at gaviota bar and they are Lorenzo Avila and Brandy, they are so excellent that on my next return which will be for my wedding I would like to ask for permission for them to part of my wedding, not as bartenders but as guests. Their service and the rest of the resort has made me make the decision of coming back again. Thank you very much.\n\nReview 28:\nGran porto excceding your expectations from service manager to people in lobby. Special thanks you to the restaurants and bars Marias restaurante y Albatros. Domingo taaes for the service\n\nReview 29:\nWe just returned from the Grand Porto Real, nice rooms, clean BUT they wanted to move us around. On our arrival we were told they were over booked and wanted to move us across the street for an extra $60.00 per night. We told them our daughter's wedding party was there and wanted the rooms that had been reserved. They told us we could stay there one night but then we would be moved the next day, we refused. It ended up that we would pay an extra $40.00 just to keep our rooms. The food was fair....the same menu every day. This trip had been planned for several months and we emailed the hotel to besure everything was in order before we arrived. Will we ever go back....NO! FYI...if you are planning to wed there besure to check all the laws as we had many unexpected charges. Our daughter was told they would be married at the Grand Porto when it was actually at the Royal across the street. The photographer will take advantage of you, so take take your own.\n\nReview 30:\nFirst off I would like to say that Playa Del Carmen is a great place to vacation, but I can not express my EXTREME dissappointment when I arrived at the Grand Porto Real. My friend was getting married and 50 of us booked 5 months in advance. When we arrived they put us all in a \"VIP\" room and told us that unfortunatly they overbooked and didn't have our rooms available. I just to be thrown to a hotel 20 minutes away, it was like going from a 5 to a 3 star hotel. They gave us the run around, and nothing but empty promises. I speak spanish so therefore there was no language barrier, the hotel is a big scam. Most of my time in Playa was spent arguing with hotel staff, managers with no resolution. I am in the process of attempting to get a refund for my trip, but I would be lucky if I get a one day credit.\n\nReview 31:\nI had reservations along with 150 students and adults for spring break April 15-22, 2006. The hotel overbooked and we had to stay at a different hotel, which was of lesser quality. We arrived at the hotel at 9:30 p.m. and sat in the lobby until 2:30 a.m. We made our reservations through Student Breaks in East Lansing, Michigan. The hotel we were \"bumped\" to did not have bottled water or an alarm clock. It was a very disappointing experience. Buyer beware when going to Mexico or utilizing Student Breaks for vacation plans.\n\nReview 32:\nmy husband and i only stayed one night there. it was a free sample from the sister hotel costa real in cancun. we were shuttled there, given a room immediately, used our all-inclusive there, and changed our airport pick-up to there. this is a wonderful hotel. it's very grand and pristine. the staff is energetic and helpful. the grounds are impeccably clean and groomed. the rooms were even better than the costa real. hate to say it, but it's true. loved it. the beach was better at costa real. but loved the pool and facilities at gran porto. they also have a gourmet restaurant there. got to make reservations. the city of playa del carmen is smaller, but everything is within walking distance. it's more laid back and relaxing. loved 5th ave. up the street for shopping.also closer to cozumel, tulum, and xelha. would love to go back and do a half and half-week in cancun-week in playa. well worh the little bit of money we spent on the whole vacation!\n\nReview 33:\nWe were a group with 14 rooms. Not ONE of the rooms was as requested. EVERYONE was forced to either sleep 3/4 people in one bed, or rqst a rollaway. The hotel is LOUD & NOISY, the rooms nearest town are overlooking an alleyway - they pick up and crush the trash each morning at 6am, in the evening a large bus idles under your window waiting to drive the staffers, who apparently leave @ midnight. So, you'd better sleep between 12pm and 6am!! I understand that the rooms on the other end of the hotel, overlooking a pier, had the same noise issue. Be sure to request a room in the middle of the hotel, that is if you don't care to sleep until after 11pm - there is a floor show that is AMPLIFIED so much that the rafters shake, every evening. Not so good w/small children, I imagine. Anyway, we have been trying to get some sort of compensation & the management is MOST difficult to deal with - giving us the runaround and pointing fingers everywhere.....LOOK ELSEWHERE! !\n\nReview 34:\nStayed at the Gran Porto Real for 7 days with the all-inclusive package. The hotel was very nice, clean, and the staff was pleasant and friendly. I truly have no complaints, except for the beach. It had tons of seaweeds and it was very wavy and dirty, to the point that I went in the water only once. Walking further North, you'll find a better, cleaner beach, but it is public so you will see a lot of locals and it is an inconvinience to have to walk when you are paying for a beach front hotel. Overall, a great place to stay if you are NOT a beach lover.\n\nReview 35:\nIt is common practice at this hotel to overbook for the first night, and send the customers to another hotel that is 6 or more blocks away, and is not five star rated. I was very dissapointed when my family was bumped from this hotel!!!! Get to the hotel very early in the day if you would like to get a room, if not plan on being bumped........\n\nReview 36:\nWe had an amazing time - we went there for our honeymoon and everyone was friendly and we want to thank Aaron Pat- Bell-Boy- he was the first to meet us and he was extremely nice and each time we saw him he greeted us with friendliness and enthusiasm. Along with everyone else- but a special shout out to Aaron - Bell Boy.\n\nReview 37:\nOnce again, the Gran Porto Real has exceeded our expectations! Our first trip to stay at this resort was last summer and we knew we would come back again and again! We fell in love with Playa del Carmen, the resort and all of the staff. They have, by far, the best animation team I have ever seen. Mikey, Carlos, Chicken, Julio & Cesar....ya'll ROCK!!! From bellhops to pool servers, (Jose', Jesus, Pablo, Benito, Teresa & Amondo are awesome!) the entire staff gives a whole new meaning to customer service. They are the most friendly, accomodating and welcoming staff I've ever seen! We'll definitely be going back next summer! !\n\nReview 38:\nGreat flight there but..... The front desk at check-in was horrible beware of the front desk barracudas. All they want is money money money.. Hotel was nicely decorated rooms are good but the food was always the same the only restaurant worth it is the Italian one and make sure your server is Matteos he was great. Rooms well if you request ocean view and they tell you you can have it for the first night but then have to change for the next night or you can pay pay pay......We did not move so make sure to be heard and don't pay the extra. Very noisy hotel. Beach the worst I have ever been on. Boats are everywhere and the rocks in the water make it impossible to swim. The gym is ok but very hot to run in. The entertainment was terrible and always the same. I have never seen such horrible routines. I have traveled to Mexico 10 times so far and would never return to this hotel. Not worth the money at all........\n\nReview 39:\nAn excellent 9 day stay was made special due to extra attention from staff members. Beautiful hotel and fun evenings. Very heartfelt thanks to Freddy for arranging our group lunches and dinners in the buffet restaurant. Also in the buffet special thanks to Captain Eliazar for special dish of deep fried callamari. Our buffet waiters Ismael, Victor, Frank provided exceptional service and entertaining table side flaming coffee beverages. From the pool and lobby bar thank you to Salvador, Marcos, Avila, Carolina, and Elizabeth. Maria and David from the lobby bar and thanks to Erika and everyone at the front desk. These people go way beyond their duties and provide comfort and prompt service. We traveled with an extended family group and were made to feel like we received special treatment. Our 2 hour lunches and dinners have re-invigorated me. We were never hurried and it seemed like the staff were enjoying serving us as much as we enjoyed being served. Thanks again to everyone. Freddy you are very good at your jobs. Hola!\n\nReview 40:\nI should have read the reviews on Trip Advisor before allowing my travel agent to book my stay at the Gran Porto Real. Please do not develop any high expectations about this hotel or the surrounding area. The rooms are average, the towels like sandpaper and the hotel management staff indifferent. Overbooking is apparently rampant and created problems with my check-in. Second floor ocean views are blocked by Palm trees. The food was not very good. Although the local restaurants were a little better, dining out in a third world country made me appreciate my Hep-A and Hep-B vaccinations. I can't recommend another hotel as this was my first (and last) trip to Mexico. Final note: Just like in the US, you get what you pay for and in Mexico, a lot gets you very little. Happy Travels!\n\nReview 41:\nWhile the wait and room staff were fantastic, the room and property were misrepresented. Their Jr. Suite is no more than an average sized room. We had paid for a suite with an ocean view - NOT!Management was unresponsive although they admitted they did not have the room we paid for. They even had form letters on hand for this problem offering a manicure, massage or facial to compensate for the room downgrade. We ended up with one kig bed and a rollaway for three guests! The toilet did not work even after repeated repair attempts. The air conditioning never worked. As for the beach - what beach! Swiming pool was misrepresented. Food was okay. Their call liquor and wines were cheap and below mediocre. All in all - this place is a bad deal.\n\nReview 42:\nThis was our second vacation at this Resort, and will definately not be our last! Everything about this resort is spectacular. The rooms are cleaned early & and the maid decorates the bed with flower pedals, the grounds are kept immaculate, the special restaurants have excellent food selection & service, the buffets are terrific, the beach is nice, and the location to shopping is a bonus! Mostly, I was again impressed with the total staff that goes out of their way to make your holiday most memorable. They \"exceeded my expectations\" in every way. I will return!\n\nReview 43:\nThis hotel is beautiful! Our rooms were great and the shower you could fit 6 people in it at a time! The employees bend over backwards for you and are so nice! The food is good and the drinks just keep coming. Our son got married on the beach and there was 38 of us that came to the wedding. It was so professional and special for us! We all had a great time. It is also great that you can walk 2 blocks and there are lots of stores to shop! Contests at the pool daily, volleyball, walking the beach, entertainment at night, massages at the spa and on the beach. If you don't have a good time, it is your own fault! One of the employees really bend over backwards for us and that is Pablo. He is the pool & beach drink waiter. He was awesome!!!!! I would recommend this hotel in a heartbeat!\n\nReview 44:\nMy husband and I travel every year at the same time. The end of April. When we arrived at the airport we were told that we need to fine the green shirt, we did and our name was not on the list waited 1 hour brfore we could leave. Then when we got to the hotel we were bumped to another resort. They tried to get us to stay at the other resort for 3 day of our 7 day trip, but I did not let that happen... Great hotel, great wait staff, but will not never stay there again...\n\nReview 45:\nGreat location, 1 block from shopping yet quiet beach front. Nice addition to the sand quality of the beach since our last stay. Staff is very friendly and helpful. Food is excellent with a wide variety of choices. Great from start to finnish.\n\nReview 46:\nI can't say enough good things about this resort. The location, rooms, beach, pool, food, drinks, kids club and staff were fabulous! I will definitely return to this property. The one thing that is lacking is the house wine which is pretty minor in the big scheme. I highly recommend this property!\n\nReview 47:\nWe just got back lastnight from our week stay, and had a great time! Beaches are great as is the food and hospitality. We enjoyed our evening meals with the smiling faces of our two great waiters, Ismael and Geovanni. These two guys were great to listen too and kept us entertained while eating. I must say all the staff had smiles on there faces and were very pleasant to be around. We would go back to this resort!\n\nReview 48:\nNot too big not too small, great location, beautiful decor and top notch service!\n\nReview 49:\nWe were on our honeymoon and arrived at the Gran Porto Real to be told they had no reservation under our name. The very unfriendly front desk people blamed everybody under the sun. There solution was to put us in a non ocean view room (even though we had paid for one) for five days and we would have to switch resorts for the remaining two days. After much yelling and screaming we were sent to the GALA Resort. These people tried to ruin our one and only honeymoon and thank god they didn't. The GALA resort was great would stay there again.STAY AWAY FROM THIS PLACE.\n\nReview 50:\nI am very amazed that GPR can even continue to double book their hotel and get away with it. Trust me when we say that the hotel will most definitely try to get you somewhere else----fast. We read the reviews here and thought that we had a trusted booking agency through American Express Travel, wrong. We were a party with 2 rooms and 4 kids and they moved us to another hotel and promised to get us back to GPR as soon as possible. Classic scam. We should have believed the reviews in here. Sure there are people that are staying here, but there were stacks of wristbands on the front desk for people that were being asked to move to other hotels. Playa Del Carmen remains a jewel in the Mexican Riviera and when the newly refurbished Continental Plaza opens on the other end of town under the Palace Hotels chain we will stay there. We are regular visitors to Playa and were taking our friends there for the first time. Shame on you GPR for allowing your double booking scam to continue.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33334, "query_start_index": 33336, "query_end_index": 33336, "truncation_seperator": "... 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{"id": "156853", "pid": "156853", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe chose the Shangri-La because of the dive shop (Cyan-Ha) that is on site. The beach front location was perfect for us and the dive staff were all excellent. However, I felt that the service staff at the hotel (particularly the Front Desk and concierge) were below the level of service I expected. Every time I spoke to them, they simply didn't care. There was never a feeling of hospitality or welcome when we saw the staff and several behaved as if guests were a giant inconvenience to them. Food and beverage staff were better, but still not overly accomodating. The food (breakfast and dinner were included) was average. You would be much better off walking the short distance to La Quinta Avenida for your culinary needs. In short, the beach location was great, but with so many beach front options in Playa, the Shangri-La needs to step up their service before I would stay again.\n\nReview 2:\nWe celebrated my husband's birthday at this wonderful resort. The beach here is pretty quiet and spectacular but still great people watching. The staff was amazing, the rooms were charming, as well as, the grounds. Our unit was 11P, which overlooked the pool and beach, with the sound of waves putting us to sleep every night. The breakfast is delicous, with your choice of entree. They have facilities to scuba and snorkel right on site. It is just a few blocks from the main shopping area. We felt so lucky to have stayed here in Playa.\n\nReview 3:\nGreat location,such a shame. Management just not there. They appear very understaffed. Most of the staff works hard and are nice. Exceptions are one person at front staff and the bartenders, who were absolutely rude at times. If you go to Playa don't miss Yal-Ku for snorkling, Coba and beachfront bar (next to Blue Parrot. Great salsa band there--dancing on the beach!. Forget Starbucks, the coffee shop right up the street is locally owned & much better. Buy items off the main street or when traveling. All shops have the same mechandise...what's up with that???? You can go to another beachfront location and get a lot more for the money\n\nReview 4:\nWe used to come to this hotel every year when it was the Shangri-la Caribe. It was probably among my favorite places in the world, with the new owners, and managers it is a completely different experience. I would not recommend it nor I will never go back. The front desk staff is rude and truly shockingly unhelpful. I don't know if it is just a language barrier (if so, they need to hire workers actually fluent in english) but we were repeatedly quoted one price at the beginning of a transaction (price of upgrade, room rate etc.) and then charged radically more at the end. When confronted about this discrepancy the women at the desk, in collusion, deny everything and make you pay their price - what can you do? It is their word against yours. Get EVERYTHiNG in writing - or videotape all conversations... or avoid this maddeningly frustrating experience altogether. We decided to end our stay early rather than accumulate more unpleasant memories.\n\nReview 5:\nMy husband and I got married at Mahekal Beach Resort. We had a beautiful room overlooking the pool and ocean but we agreed there wasn't a bad spot to stay at this resort. We had walked all up and down the beach in playa and decided this was the cleanest and most beautiful beach front there. The staff was amazing! They were very accomodating and genuine. If you are looking to get married in Mexico, the Wedding Coordinator, Ayahamint is awesome. She is forever our friend. The location is great becaues it is right off 5th Avenue but at the end of it so you don't get a lot of the traffic. It does feel very private but close enough to all the action. We actually tried an all inclusive for the last few days of our trip but decided to go back to Mahekal to spend our last day. We will not stay anywhere else when we go to Playa.\n\nReview 6:\nIt was my best vacation I ever had in my life. Me and now my Fianc\u00e9 we went for vacation for six days. We had the best time ever. The resort is the best resort ever. All the food was excellent, the breakfast is delicious. The Dinner is fabulous esp. the day they have the Sunday Mexican Feast is best ever. The beach is gorgeous, the wave, blue water you don\u2019t want to move around when where else. There is restaurant called origins right across the street from the resort. They have live band every night. The music is slow, and very romantic. MY boy friend now fianc\u00e9 propose in that rst. It was very romantic and very emotional moment. The manger and the guys are the nicest people on earth. The rst have the best food, best MOIJTO, best Deseret. The other thing is shopping area and other rst in 5 the avenue which walking distant form the resort area. So it is one of my places I really want come and have a wonderful time. Highly recommended.\n\nReview 7:\nVery friendly, queit, and clean. REALLY ON THE BEACH. Small resort with personable staff who seemed to sincerely like us. Very reasonable prices with good food. This is where to go to get away (no TV, phone, or in-room internet.) Great romantic get-a-way. Good response from staff for taxi and shuttle service. I felt like the staff was always on guard to protect us and never saw any \"strange\" persons walking about. I never felt taken advantage of.\n\nReview 8:\nJust wanted to clear something up about the towels. You do not need to use the same beach towel for your entire stay. You simply take your used towel to the front desk and they will replace it with a clean one. My husband and i exchanged our towels several times during our one week honeymoon at Shangri-la in September. It is true that you will have to pay a $25 fee if your towel is lost or stolen.\n\nReview 9:\nI paid for a ocean view room expecting a beach house with some class since it was a 4 star hotel. what i got was a room with no phone no t.v. and absolutely no perks of a 4 star hotel. there is absolutely no 4 star service in this place. you are basically on your own after you check in. i wouldn't recommend this place to anyone unless they really wanted to pay $250 to stay next to the beach with an uncomfortable bed and a shower.\n\nReview 10:\nThe resort layout map is not accurate. The map shows nothing around Mahekal when in fact there is a street, parking, and public beach access between Caribe and Aventura. We were placed in 36B, right next to the road, parking, and public access. We did not get any sleep! With grass roof rooms you hear everything!! Cars and people coming and going all night. Car alarms going off all night. Police on four wheelers patrolling all night; it was terrible! Not relaxing!! Could not even enjoy the hammocks because of all the traffic and noise! To spend all that money and leave feeling exhausted was very, very disappointing!!!! The breakfast omelet was the only decent food. Prices for beverages (soda) changed depending on... I don't know why but they changed!\n\nReview 11:\nClean hotel rooms, large tiled bathrooms, fans and air conditioning make for excellent cabana-like rooms. Each equipped with two hammocks for a lazy day at the beach. The sand is clean and pure, the food is excellent (2 meals a day are inclusive) and the location is central to every shop, restaurant and anything else you could want. This is truely a diamond in the rough.\n\nReview 12:\nMy husband and I were married at Mahekal Beach Resort in April 2010. We had nearly 40 family and friends with us. All the comments we got back from our friends were positive, and my husband and I really liked it. The beach is great, the staff was awesome, and they did a wonderful job with the wedding, despite the rain. The location is ideal because it is away from the busier stretches of beach in Playa, but it is still a convenient walk into town. The food was also great. My husband and I moved to an all-inclusive in Playa for our honeymoon after the wedding. While the all-inclusive was certainly able to provide a bigger variety of food, just as a function of size, the quality at Mahekal was far superior. I had the molletes and lime soup at both resorts, and definitely enjoyed Mahekal's version better. I would definitely stay here again and would definitely recommend it for anyone looking for an affordable destination wedding resort. I can not say enough about how wonderful the staff and wedding coordinator/food & beverage manager were.\n\nReview 13:\nOur group enjoyed 4 nights at the resort. The setting is terrific, close to the beach with the sound of waves at night. The food was good and the staff very friendly. We too were annoyed with the late night noise. It was unfortunate that some people were so rude to be out yelling and carrying on the middle of the night. There were security guards on the beach and in the pool area during the day but at night no one to be found. When you are paying premium dollar to stay in a beach front bungalow this really was unacceptable. Otherwise I would recommendate this resort.\n\nReview 14:\nThis Is by no means a resort . If you are going on vacation to be pampered this is not the place . Service sucks and they nickel and dime you to death. The food sucks . If you don't want to be broke by the time your trip Is over go to the Walmart in town to by your alcohol and snacks. Also buy ice because the hotel charges way touch for that as well. Playa del Carmen is nice but this resort sucks .\n\nReview 15:\nWe have visited Playa before and stayed in hotels ranging from the wonderful (Aventura Mexicana) to the so-so (Hotel Mimi del Mar), but Mahekal Beach Resort was totally magic. We enjoyed every minute. Mahekal has a beautiful setting to the north of Playa with palapa roofed huts, impeccably kept grounds and four blocks of gorgeous beach. Our second-floor room came with a super-comfortable king-sized bed, tiled shower and bathroom, rustic wood furniture, shutters, fan, air conditioning, and porch (also with fan) with two hammocks. There are two pools, two restaurants, two bars (one with swing seats), a game room with ping pong and pool tables, computers (to rent) and a free one in the lobby. Breakfast and dinner (or, if you prefer, lunch) is included and the food was good. Great for rest and relaxation. The staff, especially the concierge Boli, are nothing less than fabulous and a big reason that Mahekal is such a wonderful place to stay. We just got home last night and are already planning a trip back later this year.\n\nReview 16:\nResort maintains its low key yet beautiful setting, great food, warm friendly staff. For a week of relaxation it cannot be beat.\n\nReview 17:\nWe went to Mahekal for our honeymoon in October 2011 and it was beautiful. By far the best resort on the 5th Avenue with lovely rooms, friendly staff and good food. Breakfast every morning by the beach, fresh towels, beach side service all made it extra special. We didnt have the best weather, only a few days of sun, but this did not dampen our trip and the resort was fantastic. The road leading to the resort had some of the best restaurants, including a juice bar and yoga place just next door, perfect! I would recommend this resort, it will not dissapoint!\n\nReview 18:\nWe were in one of the oceanfront properites and it was really nice, two big beds, AC (too smalll to cool down the whole air) and a fan (more useful than the AC). The only thing that they are not really prepared for is pouring rain for a longer period of time. Also the breakfast is good, but the selection gets boring after some days.\n\nReview 19:\nMy husband and I spent eleven days at the Shangril La in a partial ocean view room. The good points: the beach was awesome and quiet. The weather beutiful and very close to town. Most the staff were very nice and helpful. Housekeeping did a great job and so did the front desk. The over all room was good and the deck nice and large. Improvements I would make: Beds really Really hard would suggest bringing extra foam or something from home. They need small frig in room. Some kinda entertainment at resort or something. Bartenders need personality class. And the food. Breakfast more variety. Dinner more variety and more spices very bland and boring. Buffets were better if you liked fish. Over all food was not very good. In spite of the beds and the food the resort was very relaxing and we did have a great time. Lots of nude sunbathers and alot of euro people so not many spoke to us americans. Our Partial ocean view was very very partial and it would of been nice to see more ocean. Will try diffent hotel next time. but if your looking for quiet this is it\n\nReview 20:\nWe gave our daughter a trip to Mexico for a college graduation gift, and chose Mahekal Beach Resort . I cannot say enough wonderful things about this place. We loved it! The staff was fantastic. Everyone was so friendly and so helpful. We loved the quiet palapa huts, so quiet and comfortable. We did not miss the TV at all. The food at the restaurants was outstanding. We enjoyed every meal. We will be staying here again the next time we visit Mexico!! I would highly recommend this place...!\n\nReview 21:\nReasonable rooms, nice service, and it's on the beach but... 1) The included meals aren't particular good. Breakfast is patchy and the evening meals are generous but dull. We found a few great places jus tfive minutes away that are better value, notably Cafe Corizon, Sur and Babes. 2) The endless timeshare selling by the concierge gets really tiresome. They can't recommend any local restaurants, they oversell their own fishing tours (starting at $200 USD per person), and if I get asked about going to a timeshare presentation again, I'm going to scream. The Happy Hour is good value at the bar. The pool tables need straightening. Quite a few kdis and families here too, but at least the beach is close.\n\nReview 22:\nOur first visit to the Mayan Riviera (after many trips to the Pacific coast of Mexico) was enhanced by the Mahekal. How often can you stay in a cabin that sits on the sand, a one minute walk from the beach? Watching the sun and moon rise from the porch, listening to the surf and relaxing in the hammocks are special pleasures. The staff was consistently friendly and helpful and the food was good. The half-board system was ideal for us. We could eat either lunch or dinner at the Mahekal, and go out on the town exploring for the other meal (and Playa has some superb restaurants!). The location -- just two blocks beyond the 5th Avenue Promenade -- was ideal. And the price was reaonable -- good value for money. This place is highly recommended!\n\nReview 23:\nThis resort ticks all the boxes. My husband and I stayed in many places during our honeymoon and the Mahekal Beach Resort really stood out. It is in a perfect location on the beach with gorgeous huts where you can relax on hammocks. The food was also delicious!\n\nReview 24:\nI stayed here with my partner in December, on our first trip to Playa del Carmen. there were so many hotels to choose from before we came, but I am so glad we picked Shangri La. We were dropped at our hotel after a tour to Chichen ITza, and stopped at all the big luxury resorts along the way. After each big resort my partner and i thought 'oh, our hotel wont be anything like these ones'. And it wasnt - and we were so glad. It doesnt have the big resort feel to it that the other hotels packed together in the centre of town have. Staff are lovely and helpful and remember your name. It is set on a beautiful stretch of beach slightly out of the crowded beaches of the main town, but is still an easy 5-10 minute walk to the centre. The restaurant and food were great, and the best thing - each room comes with its own hammocks. Fantastic place - if we come back to Playa will definately be staying here again.\n\nReview 25:\nI was there for a friends wedding in early June. Get a beach front villa and you will have one of the best vacations ever. The staff is great! I have already recommended it to my parents for a future getaway. I have stayed at great resorts and Mahekal is among the best!\n\nReview 26:\nWe love Playa and this was our second trip to this resort town. Mahekal is in a great location. It is far enough north on the beach that the beachfront is not overly crowded, yet it is close enough to the shopping strip that you can walk. The staff is lovely and the resort is very clean and safe. We stayed close to the beach but not directly on the beach which was ideal. We could sit on our porch and watch the ocean and the pool yet had privacy that the beachfront apartments did not. Breakfast was always nice. Dinners were good but it is a buffet. A buffet would have been ok a couple of nights but not every night. Internet access is localized to the bar and registration area. The pools are pretty but not big. If you want laid back luxury, a nice location and a pleasant experience, this is the place in Playa del Carmen.\n\nReview 27:\nAfter visiting this hotel over 20 years ago and loving it the first time, I decided to return with my daughter and her husband. We can only say that the only thing that changed about the hotel was the growth of the area around it. Shangri-la was totally the same wonderful, clean, beautiful, non Americanized place to relax. In fact, everything including the food, cleanliness of rooms, friendliness of staff, and beauty of the beach, water was perfect. I only hope and pray it does not close next year and I have heard it might. There is no place like it. In fact, my daughter and husband cancelled a trip to Italy next year just so they can return for more true relaxation. The hotel gets my highest recommendation .\n\nReview 28:\nWe used to live in Mexico and stayed at Playa Del Carmen many times, but this was so far the best experience ever!!! Absolutely the best vacation we ever had! First of all, the photos and description don't do justice to the resort. It appears smaller then it is, but the way the bungalows are distributed, he whole resort feels so intimate and pleasant. Like a little piece of heaven! When we arrived,at the reception we were greeted with cold water and moist towels that smelled sooo nice, a combination of lime and lavender. The whole staff is friendly, nice, professional, accommodating any needs you might have. The rooms clean, again that beautiful lavender scent, beds comfortable, linens fresh and cozy, daily supply of organic shampoo and lotions. The food was amazing! Congrats to Chef Armando! And the Spa...you have to try their spa! The treatments are reasonably priced and the massage therapists are great! Try the Angel Vail Massage, fantastic! Thank you Gabriel, you are an Angel! We don't remember staying at the resort so impeccably run, so clean and beautiful, overall, we can't wait to go there again!\n\nReview 29:\nStayed at Shangri La Caribe 8 feb-16 feb 2006. Shangri La is the best hotel on the best beach,and have the nicest cabanas in Playa Del Carmen. The staff in the restaurants was very funny and friendly and always helpful. There was a lot of space on the beach and always sunbeds free. Stayed in room Playa 5 and it was lovely and pituresc. If you are going to Playa Del Carmen you must stay at this hotel. If you are going to hire a car DO NOT take AVIS, they dont try harder in Playa.\n\nReview 30:\nMy wife and I looked all over mexico for a vacation and were lucky enough to book at Mahekal! Check in was a little confusing but no big deal. We stayed in the pueblito section upstairs and loved it! Awesome tile bathroom, comfortable king size bed, big deck with hammocks, and no TV.....awesome!! Breakfast is great and the lunch menu was good as well. Dinner was hit or miss but good overall. The staff really make this place great. Everyone remembered our names after a day. The beach and the resort are HANDS DOWN the best in playa!! other reviews complained about smelly beach and loud music but wasn't bad. music from a club down the beach just for a few hours on sat. and sunday. only bad thing and they are not affiliated with the resort as they previously were is the dive shop. dead reef diveing is no fun. Plus they are very dangerous as they took 3 people with a 2 hour pool \"training\" on and open ocean dive with only one dive master..DANGEROUS!! But believe the hype about the resort because it rocks!!! allready booked our trip for next year! !\n\nReview 31:\n1. Closer to the Beach. 2. Location 3. Nice & Clean comfortable room. 4. Includes breakfast and dinner. 5. 2 swimming pools. 6. Staff was incredibly friendly and helpful. 7. Hammocks 8. Playing games~ pools, ping-pong, cards and volleyball. 9. Walk to 5th AVE. 10. Don't need TV and telephone in the room. My husband wants to got back, someday!\n\nReview 32:\nBy far the best place to stay in Playa. If you want a low key, laid back vacation, this is the place. If you want room service, satellite TV, $10 drinks, go to a large \"chain\" hotel. Our family of 4 (6 and 8 year olds) will definitely be back!\n\nReview 33:\nIncredible location, impressive beach, two pools (one heated), good food, decent service and rooms that are just perfect. We stayed in one of the caba\u00f1as. It was a double unit, a stand-alone building with only one neighbor above us. The AC was great, not a bug in sight, plenty of space, 50m walk to the beach, hot shower and a comfortable bed. Breakfast and dinner were included and it's a short walk to another great restaurant up the street.\n\nReview 34:\nWe stayed in their Ocean View room for 5 nights. The rooms are basic and spacious. The housekeeping staff were beautiful. They always smiled and entertained our attempts at broken Spanish. We told her it was our honeymoon and each day she arranged our towels on our bed differently with flowers, it was very sweet. It is great value for money with two meals a day included. You are walking distances to 5th Avenue (the main shopping and eating area) but yet you are right on the beach to avoid all the hustle and bustle if you choose. We had a hurricane approaching during our stay and I can not speak highly enough of the staff and their attentiveness to our needs and keeping us up to date. It's perfect to avoid the big resorts, I loved being able to leave a window open and sleep with the fan on and not having to run the air conditioning all night.\n\nReview 35:\nWe absolutely loved it here. The resort is exactly as it is shown in the pictures on the website. We vacationed with our 2 children, ages 9 and 11, and had such a great time! The snorkeling right outside of the hotel was good, the pools were nice, the grounds were very well kept, the employees were very nice. Our server, Rogilio, was the BEST! We loved him. My kids said that he made our vacation more fun. :) The food was excellent- others had said that it was just \"OK\", but we found it to be very good. There was always something that all of us liked. No complaints whatsoever. The ambiance in the restaurant at night was so wonderful. There was a live band every other night, which was a really nice addition. Breakfast overlooking the ocean was great. Lots of food to choose from. We would definitely return to Mahekal! !\n\nReview 36:\nFor you fellow travelers wondering about the state of affairs in and around Playa del Carmen post hurricane, and specifically, Shangri la Caribe Resort, not to fret. We visited at end of Jan 06 and the resort has been wonderfully restored. Much has been quickly rebuilt, and one can't tell a hurricane ripped through some 3 months ago. The rooms are comfortable, clean with beautiful grounds. Staff is wonderful, excellent, accomodating. Food is good, and not to miss are the dinner buffets. The beach is marvelous- no signs of erosion in front of the resort. A little bit of construction noise and traffic to content with, but otherwise, thumbs up all the way.\n\nReview 37:\nWe have gone to Mahekal (and its predacessor Shangri La) for many years, meet friends and enjoy the great staff. Grass huts on the beach conveys the theme, but they are much more. Simple, laid back, and excellent staff, food, location, and so much more, If your interests run to the all inclusive resort, this may not be for you, but if you are looking for a unique experience we would recommend it highly. Go to sleep with the sound of the surf, the wind, or just quiet, its all there.\n\nReview 38:\nThis place is paradise. Beautiful, quiet, clean and safe with a laid-back atmosphere, good food and great service - even on the beach. The staff is attentive and nice, and the grounds are gorgeous. We stayed on the top floor of a Garden View Pueblito and loved the view and the way the sun shines on the balcony in the mornings. We also liked that there was no TV in the room. Overall, this place is charming and the perfect place to get away from the hustle and bustle of everyday life. You can relax on the beach, swim in the ocean and pools, eat good food, nap on a hammock, stroll into town, take day trips to Tulum or Xel-ha, etc. We absolutely love it and look forward to returning next year!\n\nReview 39:\nThis is a resort located on the beach and 4 or 5 blocks from the famous 5th Avenue in Playa del Carmen so you are near but not inside of the center of the action giving you a more intimate environment . The breakfast and the dinner are included in the price but you can always change your dinner for lunch. The quality of the food is not 5 stars but is very good. The waiters and the people working in the hotel are really nice and friendly. They will always try to please you and you will feel more like in a family than in a hotel. If you go to the 5th Ave. I will recommend you the mexican grill La Parrilla with greats meats and good prices. Also the restaurant Madre Tierra is very good. I will recommend you to visit Xel-Ha and to take the Sea Passion catamaran tour to Isla Mujeres.\n\nReview 40:\nThis place was just what we were looking for to celebrate our anniversary. It's right on the beach. Though the beach was smaller it was the nicest stretch of beach north of the Ferry pier...our opinion. We had a penthouse on the playa side that offered privacy. This is perfect for a special occasion. We would stay here again if we were in Playa for a special occasion. The staff were all wonderful and very friendly. The only drawbacks were; dinner was included...we never had dinner there. Most days our room was not cleaned until the 3 o\u00e7lock hour.\n\nReview 41:\nI had my wedding and reception here in January of 2011. We had 90 family members and friends attend. Everyone had a wonderful time! I did not hear any negative experiences from the guests. They were very impressed by the resort and everyone felt safe. The resort has a rustic and peaceful feel. It is on a beautiful beach, but is also walking distance from downtown and all the nightlife. It really felt like a tropical get away, unlike many of the modern, crowded resorts in downtown Playa. The rooms were simple, but clean. The food was great, especially breakfast! The staff were very profressional and friendly. The wedding coordinators were very helpful and flexible. They coordinated the vendors and were able to plan the event via email and phone calls. I really do think this place is a hidden gem. It is a smaller resort, so it is perfect for a destination wedding. We plan to go back to Mahekal for our anniversary!\n\nReview 42:\nWe recently stayed at Mahekal for a few nights at one of their ocean view rooms. The location and the views were awesome. It's only a few minutes walk to the \"happening\" (and generally overpriced) 5th av restaurants and shops. Our room was quite comfortable even though the bathroom could use an update. I'd have liked to see a mini fridge or ice box or something to keep our water/drinks cool in the room. But, the views from the room and the fact that it's literally on the beach (well, maybe 8 steps away) can't be beat. The staff was quite attentive. The food was pretty good (breakfast and lunch/dinner was included). Do check with the servers before ordering any drink (including water) at dinner as we assumed that it was included. It wasn't a big deal and we should've checked but, we'd liked to have known that in advance. Overall, would highly recommend this place.\n\nReview 43:\nvery romantic hotel, nice and spacious rooms, clean with nice balcony. Breakfast was very nice, healty with plenty of fruits and musli, dinner was just ok, vegetabels a bit missing. Beach very nice. Pool area quiet and nice. Staff friendly and helpful and efficent. Unfortunately they were working on a new building accros the road and the noice was a bit bottering in the evening. If you look for a quiet and romantic vacation you will not be disappointed! It was a wonderful place and I would love to go back some times.\n\nReview 44:\nMy girlfriend and I went to mexico for a romantic vacation. The shangri la was the perfect spot. We are both young, but experienced traveleres. We have stayed in many \"hige end hotels\" but nothing evers has come close to this. If you've never been, don't miss the chance. Everyone is happy and friendly from the staff to the guest's and the local people. The on site dive shop is also very much recommended. Its in perfect distance to the town, airport cozumel ferry and the beach. I've never seen so nice beaches, and the water is to die for. This was the best vacation ever thanks to the Shagri la caribe\n\nReview 45:\nWe just got back home on Friday, Feb 15, and wish we were back at the Shangri-La. We were a little worried that the service wouldnt be quite up to snuff because we have heard they are tearing the place down to build condos, but everything was great. The service was wonderful. By the third day our favorite waiter Ivan, knew what room we were in and that means a lot I think. The room was clean, basic, but that's what we expected. The balcony was great, but my husband did have a hard time with no TV in the room. The beach is great, not at all busy down on that end of town. If they were not tearing the place down I would stay here again if I went back to Playa del Carmen. I do not think we will be back for quite some time because it is so busy on 5th Ave now, it's just insane. We do not like that many people around us all the time while we're on vacation.\n\nReview 46:\nWe just came back from Shangri- La last week & we would highly recommend it. The setting was beautiful, the staff very friendly & such a great location. We had the breakfast (which was included) every morning at the hotel but were able to walk to 5th Avenue in the evenings for dinner. It was quiet during the day & lively at night. A perfect match for us! !\n\nReview 47:\nstayed in a small building of our own, basic and clean. right on the beach. it's at the far end of the touristy strip, so a bit quiter. ate in the restaurant one night, limited menu but excellent food and lovely setting on the beach.\n\nReview 48:\nI spent one week @ Shangrila Caribe. I can say that, this is the best hotel in playa with beachfront. The staff and the restaurant are the best of the hotel, you can enjoy mexican and internacional food. The hotel is located only 200 meters away from mamitas beach club. Many people is saying that the hotel is close that is not true, please visit it. [---]\n\nReview 49:\nWe spent 1 week in a private and beautiful bungalow Ocean front. Breakfast and Dinner were included. The quality of food was very good and they changed it continously (Mexican, sea food, BBQ, etc...) Also there was a bar to try Tequila and Mexican beers. An SPA and 2 swimming pools are part of the offering. The beach is beautiful and not crowded and a diving center ia available. Totally different to the All Included Big Hotels very popular in Ribera Maya\n\nReview 50:\nBeen going to Playa del Carmen for many years at least twice per year. Since it was low season, I figured I would stay on the beach as deals were great. Mahekal is perfectly located (we had a bungalow with ocean view). Beds were extremely confortable. I would have preferred the 2nd floor bungalow, but we were two friends so the 1st floor had 2 queen beds. Our room has tiny ants on the sink several times and I found the staff less than what I would expect. The bartenders seemed grumpy and I think the staff could have better service skills. I didn't like the lunch and I think breakfast buffet is awesome . I would like it better to only get breakfast and not pay for other meals, however, I got a good package deal so it was all included. I would never pay the rack rates for the food and all.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32677, "query_start_index": 32679, "query_end_index": 32679, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "84%", "inner_docs_start_indices": [176, 1075, 1625, 2278, 3245, 4088, 5048, 5510, 5922, 6367, 7139, 7525, 8590, 9176, 9590, 10635, 10776, 11352, 11699, 12778, 13285, 14006, 14768, 15042, 15968, 16251, 17094, 17825, 18958, 19454, 20526, 20883, 21139, 21596, 22462, 23303, 23977, 24476, 25187, 25989, 26554, 27492, 28380, 28915, 29534, 30410, 30781, 31027, 31397, 31868]}
{"id": "2515959", "pid": "2515959", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nlovely hotel staff all very pleasent and friendly fantastic location just up from chinatown and union square.bar staff in particular very welcoming. would definatly stay again and would reccomend to anyone .One gripe is breakfast its a bit small! a bit of savoury stuff wouldnt go a miss! apart from that fantastic place!\n\nReview 2:\nMy Husband and I stayed at the Orchard after reading all the reviews. We were not disappointed. This was a clean, quiet Hotel. Close to all the shops and dining. It was great fun catching the Cable cars up and down the hill, but it was also just as easy to walk. The room was small but just perfect for a few days stay (what do you need a big room for anyway ? most of the time is spent outside exploring this lovely city). The bed was very comfortable and the bathroom spacious ! We stayed in room 911 which they probably give to overseas visitors as I don't think many Americans would be happy with this room number. The room over looked the street and was very quiet. We will stay at The Orchard again !\n\nReview 3:\nI was embarking on my premier journey to San Francisco so wasn't sure what to look for. The Orchard was the best value for what seemed to be a good location and tolerable amenities. Upon arrival we were pleasantly surprised. The location was absolutely prime- a few blocks from Chintatown, a few blocks from the downtown shopping, and cable cars all around. Perfect for travelers going w/o a rental car like we were. The staff was friendly and prompt, they even supply each room with a DVD player a the front desk has an library to choose from. The room even came with robes and amenities (that smell AWESOME). The only complaint would be no mini fridge in the room and no continental breakfast, but for the value of the room cast, it's worth walking the 2 blacks to Starbucks for breakfast instead.\n\nReview 4:\nThis is a great hotel in a perfect location near Union Square. It has no pretentions of glamour, but the room was spacious, very quiet (no street noise at all) and the king size bed was the most comfortable we have ever slept in. The bathroom was well appointed and roomy. All the Orchard staff were friendly and helpful Strongly recommended.\n\nReview 5:\nI decided to stay at The Orchard hotel because it is rated #2 on this website, and all the reviews are positive. I also found a great rate. To start with the postive the hotel room is a good size, clean, and has a comfortable feel. The negatives are the bed was very hard. That may be a positive to some, but a big negative in my case. The biggest downer was we only had cold water for our showers. We informed the hotel of this issue, but the next day again another cold shower. We took showers at different times too, at night, morning, late morning, so it isn't that they ran out of hot water. When we went to check out the staff member's comment was \"Why didn't you tell us earlier about the problem\" which was not the correct response. After taking cold showers for 3 days I want to hear \"I am very sorry\" or an explanation, because surely cold showers aren't the norm, right? Anyway, I have found this website extremely helpful in researching trips I have taken and I just wanted to give back!\n\nReview 6:\nI was very disappointed with this hotel. The only one positive moment is location. Yes, the rooms are ok, but the service is terrible!!! I've never experienced this in my life! All the staff is very tired, bored, unhappy and doesn't care. No any single smile during whole our stay.\n\nReview 7:\nThis hotel deserves the reviews it gets. The rooms are clean and comfortable, the staff are friendly and helpful. The doorman that we passed twice a day (or more) was a real highlight. He was friendly, helpful and welcoming; he always put a smile on our faces. The rooms are large and bright. The bathroom was huge and was very clean. The robes were a nice touch for a standard room and although the wireless was a little spotty there was an ethernet port, so it was not an issue. They have DVDs to lend and there are lots of tv channels so it's easy to find something to watch after a long day. They also have fruit out at night if you desire a healthy snack! The hotel is right next to a cable car stop and most of the time you can get on, if not it's two blocks to the california line and it's never as busy as the powel line.\n\nReview 8:\nThis hotel was simply the best we had in our 2 week trip. Best comfortable beds in a long time, very clean and spacious room for san francisco. Staff is very friendly and helpful. Location is perfect, cable car right on the corner. Next to a lot of good restaurant. Contrary to other reviews I saw here, our hotel room was very quiet and no out-of-the-odrinary noise for a downtown bugged me or my girlfriend. Highly recommend to anyone who wish to have a great place to start exploring san Francisco\n\nReview 9:\nI had read all the great reviews and was excited to try out the Orchard. When I booked my trip over the web, it gave me options of doubles or a King. I chose the King and actually called the hotel to confirm that we would get the King. I was confirmed by the hotel front desk. When we arrived, we did not have the King...but the doubles. The man at the desk was very rude about the situation but did end up giving us the King. The bed is the hardest we've ever experienced. The room was nice, accomodations were comfortable and location was great. We did love the music providing in the room and the Aveda soaps. We were told there was a happy hour from 4-6....no such thing. The next day, we called for our car - when we went down, the car had not been called in. It took 1 hour to get our car and I was late to my birthday massage. Not happy. There was no apologies, no reduction of price for parking, no offer of a remedy. We will not stay there again.\n\nReview 10:\nThis is a very nice hotel, which is well situated close to Union square and Chinatown. I had the good fortune of an excellent \"50:50\" promotion ... $50 per night with the stipulation that at least $50 would be spent per day in the restaurants. A good bet in any case, but exceptional with the promotion. The restaurant at the sister hotel was superb. I ddin't eat at the restaurant in the Orchard Hotel, so I can't specifically comment on its quality.\n\nReview 11:\nThe staff is the real problem. They are all sullen, the doorman does not open doors, the front desk is decidedly not welcoming. The ice machine was inoperable on my floor and the solution presented by the front desk staff was to go to another floor to obtain ice. And the room cleaner knocked on my door at about 9AM and tried to get me to check out early so that she could clean the room.\n\nReview 12:\nI just returned from 3 nights at the Orchard 6 16-19 and all the comments made below are absolutely true. Its a very nice little hotel, helpful staff, free DVDs, all that. HOWEVER. I can't believe noone is talking about THE NEIGHBORHOOD ITS IN!!! I am a city girl, and not wet behind the ears by any means...but for me, junkies shooting up in an alley full of garbage and used condoms on the sidewalk are a bit much!! Pardon my candor but these are things personally viewed by me at 8, 9 o'clock in the morning on my daily walk to Starbucks. It can't be ignored. If you are planning on staying here, you need to be aware that this is what it is. 2 Blocks South is Union Sq and that's fine...but the rest is just ugly and frankly, there's enough ugliness in my life. I don't need to pay to see it when I am on vacation. I couldn't recommend it to my family or friends, there are just too many other places.\n\nReview 13:\nWe stayed here with our fourteen year-old granddaughter for five nights in early July. We had a king suite that was ideal for us since we all had our own space. The entire hotel staff was attentive including the desk people heating a \"Hot Pocket\" for our granddaughter each morning in the employee lounge. (I would suggest a microwave in the room or at least one in public space.) The hotel was clean as a pin, quiet (9th floor), well located and fully met our expectations. We would definitely stay again.\n\nReview 14:\nTook the recommendation from Trip Advisor about the Orchard Hotel in San Francisco. Liked the location, accommodations, and breakfast and the service was excellent.\n\nReview 15:\nAlthough this is a good business-class hotel -- not many frills, but very clean and otherwise well run -- they have lost our business entirely. On check-out, the bellman forgot one of our bags in the hotel room -- it was not in the pile on the floor with the others. Unfortunately, we did not notice this missing bag until the next morning. We called the hotel immediately. Housekeeping had already found our bag. The hotel took no responsibility, and the bellman even lied and said the bag was not with the others \"in the hallway\" -- all of the bags were in the room, none were in the hallway. The kicker is that we checked out on Monday July 31. It is now Sunday August 6 and they STILL have not shipped the bag -- even though we provided a credit card to pay for the shipping!!! This has been an infuriating experience and we intend to take our business elsewhere -- we travel to San Francisco often on business and pleasure. The Hotel Monaco is a MUCH friendlier environment and much more professional. The treatment we received at Orchard is totally unacceptable.\n\nReview 16:\nThe Orchard Hotel is a great place to stay, just 2-3 blocks from the action in Union Square. The perfect comfortable hotel, good staff. Excellent cocktails in the lovely bar/restaurant by DJ\n\nReview 17:\nThe Orchard Hotel is the perfect location for walking all around San Fransico - pretty centrally located. The staff were very helpful and friendly and the rooms were clean and well taken care of.\n\nReview 18:\nJust finished a five day at the Orchard in SF. Great location just two blocks up the hill from Union Square. I stayed at the Hotel because the location where my conference(SoMa) was at was booked. I walked daily to the conference and it was just fine. The spouse was with me and toured while I worked. So much to do and see in a wonderful city. We were told by other guests that the companion restaurant down the street (the name escapes me) was wonderful. As to the hotel the front desk and concierge; they were on their game every minute. Any requests we had were responed to immediately and always with a smile. Front doors were opened. Room was immaculate with turndown (\"bed linen\") service if you wanted it. Someone complained here about the beds being hard-I would have described them as firm but I slept like a baby and I am a light sleeper. This place is really a hidden gem-if you want a mattress that you can sink into find another place-its that simple in this town. Everything here was to our liking and we would go back in an instant.\n\nReview 19:\nWhen I saw this hotel rated #2 on Trip Advisor in the entire city of San Francisco, I decided to give it a try. The quick verdict: having spent perhaps 50 nights in San Francisco in the past five years, there is no way this hotel even comes close to its rating. The pluses: very friendly, courteous staff; excellent service; clean rooms; nice location within walking distance of Union Square; very nice dining room with outstanding food. The minuses: the bed is way too hard and mattress quality (especially in this day and age of Heavenly Beds and their competitors) is poor; TV's have not been updated with the new plasma-type sets; the hotel does not offer any views of one of the most beautiful cities in America; the room was noisy--we heard the garbage trucks working at 4am; lobby is small and underwhelming. All in all, The Orchard isn't a complete bust, but you can do much better for the price elsewhere.\n\nReview 20:\nThe hotel is beautiful, the staff are courteous, and the location is great. But these don't compensate for the sleepless night we experienced when the garbage trucks emptied dumpsters in the adjacent alley at 2am and 3am. The hotel staff is irresponsible for not warning guests of this nightly occurrence. Stay elsewhere.\n\nReview 21:\nWe had a wonderful stay. Our room was a king suite on the 9th floor overlooking Bush Street, with great views. It was a very spacious suite with nice furnishings and a comfortable bed. There was very little street noise or noise from other rooms, which was a pleasant surprise considering we were in a busy part of town. The hotel staff was very accommodating and pleasant. The location is perfect - 2 blocks to Union Square, the Powell cable car right on the corner, and walking distance to many fine restaurants. We will definitely stay here again when we return.\n\nReview 22:\nStayed here at beginning & end of 3 week trip. First room was on a lower floor at the front so a bit noisy from the cable car on Powell but the second time on top floor at the back & it was very peaceful. Room spacious with 2 easy chairs & the bed & pillows were excellent; decor was restful - dove grey & cream. Had b'fast in resto once & was fine but most of time went next door to Roxanne's or over to Taylor Caf\u00e9. V good food at Postrio's too for dinner. The computer for guest use in the lobby was stolen just before we arrived the second time so had to use those at Orchard Garden Hotel which in fact was better as they have 2 in a business room - much better than standing at the front desk in full view & amidst all the passing hustle & bustle. The quality of this hotel for the price was very good.\n\nReview 23:\nNice place to stay. (Very) Reasonable accommodations for the price (well worth it). Other visitors and travelers at the Hotel & Restaurant were of a business class - dressed well, and with good demeanor (not rowdy).\n\nReview 24:\nThe room was clean, bathroom was nice. The 2 beds we had were small but comfortable. The restaurant is only open for breakfast, but there are many other food options near by. Safe location, 3 blocks from Union Square. The only thing I didn't care for was the walk up the large hill (the last block) to get to the hotel; if you take cabs everywhere it doesn't matter. If you are trying to lose weight then this is the hotel for you. They did allow a late checkout which was great.\n\nReview 25:\nWe stayed there for two nights and really liked the place. The room was big enough for us with a nice bathroom and super comfortable beds and pillows. They have a DVD player in the rooms and one can rent films for free at the reception, a nice feature. The staff was always friendly but during peak times the place seemed to be a bit understaffed which presented itself by staff being a bit stressed and short with the customers. This is not a big deal but it would be better if the staff could spend more time with the guests, even during peak hours. Our booking included breakfast but I suggest that you find another place to eat. We only ate from the buffet and it was not very inspiring with very little choice and a few flies around the fruit, not too nice. Don\u2019t bother with their breakfast and book room only. All in all we had a great time in San Francisco and enjoyed the Orchard very much (the breakfast was a minor thing for us and made no difference, the DVD offer more than compensated for that aspect).\n\nReview 26:\nWe loved our stay at the Orchard Hotel. Friends of ours had stayed there a year ago. Great location, trolly stop right out the door, immaculate rooms with tasteful decore, wonderful linens and warm and helpful staff from housekeeping, doormen and front desk. We highly recommend this boutique hotel.\n\nReview 27:\nIncredible price/quality ratio. I am thinking right now what possibly I could expect more from a hotel for a two nights stay, probably nothing... Highly recommended...\n\nReview 28:\nI just do not understand all the 5 star reviews. Even the Four seasons did not get so many perfect reviews. Trip advisor should investigate... This place is just a tiny standard Best Westernish type hotel. Something is so suspicious. There is absolutely 0 customer service and it is in a noisy old building. The double beds are twin platform beds!!! Look carefully at the reviews with less than 4-5 stars, these are truly the accurate ones. Will not stay again.\n\nReview 29:\nWe were in SF to visit aging relatives but we wanted to be downtown so we could savor a little San Francisco atmosphere. The Orchard had comfortable beds, a friendly and helpful staff and telepathic service. Its in a great location. We were able to squeeze in some shopping in Chinatown and Fisherman's Wharf because they were both nearby. The only problem we had was slow dinner service at the Daffodil Restaurant but they discounted the bill to make up for the wait and the food was good. My mother and sister stayed in a very comfortable suite and my wife and I were in a double which was small but adequate. Like all top-tier SF hotels, the price was breathtaking but no more than any comparable place. All in all I would recommend the Orchard and return there myself.\n\nReview 30:\nMy husband, adult son, and I just spent a delightful three days in San Francisco at the well-located Orchard Hotel. We chose a suite, which was surprisingly large (so was the bathroom). Usually I request a room in a quiet spot, away from elevators and ice machines, but forgot this time. Although we were right next to both, the room was so well sound-proofed that nothing disturbed our sleep on one of the most comfortable beds we've ever slept in (our son reported that the sleeper sofa was \"OK\"). The room was very clean, the staff were friendly and helpful, and it was great to walk to Chinatown two blocks away (and a longer but do-able stroll to Fisherman's Wharf - or you can take the cable cars which run nearby). At $300 a night, the price is high, though it is described as a moderate hotel. I feel it does deserve its fine reputation. At the recommendation of one of the staff, we also enjoyed restaurant Plouf, one of the lively bistros of Belden Place alley a short walk away.\n\nReview 31:\nWe spent twelve nights at the Orchard on an extended business trip. The hotel was attractive, the staff attentive, and the room comfortable. I needed the free internet access and the national newspapers. The only problem we had was on one night we had several other rooms on our floor that were rented to a group which came in late and were very intoxicated. Between the door slamming and their yelling back and forth at each other, we didn't get much sleep. However, boorish guests are not the fault of the hotel. It just happens. The breakfast was good if you consider that it is a cold buffet and we had the same thing for twelve days. They apparently use a premium coffee blend which tasted better than most places. We would definitely stay at the Orchard in the future.\n\nReview 32:\nIt was a standart, low level city hotel. Rooms are spacious but some of them ( maybe half of them) have no city view. If you like backyard view and garbage containers it's ok :) Aaand the most important detail; If you want to use hotel parking and valet service, they are charging usd 45 for one night!! (including tax). no comment, you can guess what i thought about them. So, recalculate the actual cost of room. But, the location was perfect. Next to the cable car station and one minute walking distance from union square. I think you have options...\n\nReview 33:\nI liked the decor. The room was very comfortable. The door staff and reception were very friendly. The tea and coffee making facilities were not sufficient. The small coffee maker worked fine, however, a tiny sachet of creamer was not enough. There were only two. I requested milk from reception. Was sent to the restaurant and was charged three dollars 50 odd for a small glass of milk. Wasnt overly impressed. That aside, the location was fab. A cable car stop just on the next corner, the Union Sqaure shopping area, very close. China town in walking distance. Extremely comfortable bed. Bathroom was lovely.\n\nReview 34:\nDecided to stay at the Orchard based on location and online hype. Good location, the rest is hype. Our reservation for 2 double rooms was not kept, instead we were given 1 double and 1 king. Beds are ROCK hard. Rude front desk, had to argue at great length to get room situation corrected for 2nd and 3rd night of our stay. Breakfast was ok, just hard boiled eggs, fruit, cereal and toast. (Go instead to Mama's on Washington Sq.) Nothing special...except the exceptionally rude staff during breakfast. On the other hand, the rooms were clean and nicely decortated, but we sure could not get past those AWFUL beds. Will not bother to stay there again. One very bright note...FANTASTIC doormen that always had GREAT suggestions and huge smiles on their faces...especially Cornelius.\n\nReview 35:\nthe first impression was slightly dissapointing, not as glitsy as the website portrayed and the staff were very busy. However, after the first day the staff were attentive and I saw past the very ordinary facade of this little gem of a hotel. I t is situated beautifully for sightseeing by cable car and walking to the stores. Breakfast is a little monotinous but good food. Watchout for the confusing booking proceedure that myself and a few other guests fell into. We thought we had payed for our stay but had only reserved our room. 1 poor guest had to borrow money to pay the bill.\n\nReview 36:\nPros: On the border of Union Square, one block off Chinatown, and on the cable car line to North Beach and Fisherman's Wharf, The Orchard Hotel is perfectly positioned for a romantic weekend getaway. In terms of SF hotel room size, The Orchard's rooms are quite large and the bathrooms have been nicely remodeled. The hotel also has a library of movies that you can check-out for free. Cons: There was a mix up with beds. At reception we were told that to upgrade from double beds to a king-size bed we had to pay a stiff fee. Also, there were spitballs on our ceiling. I notified the front desk, and they were immediately removed (except one). I do not expect that either situation is common, just bad luck on our part. However, I did not like the mattress pad. It had a tendency to bunch up.\n\nReview 37:\nThe hotel is very nice. Its also in a fantastic location in San Francisco. We were however very disappointed in the quality of the mattress. We stayed here four nights-by the end of the trip my back was hurting!! I really would expect a better mattress than a rock (the mattresses in Alcatraz were more comfy than the hotel)!! The pillow was very nice! The continental breakfast at the hotel was awful! It was cereal, cold muffins, croissants, and some fruits.\n\nReview 38:\nThis hotel offered everything we wanted for a city stay - top quality service and location.\n\nReview 39:\nWe have stayed at this hotel several times and are going back again in May 2012. It is an excellent simple hotel, more aimed at American business travellers but is very accommodating and comforatable and well priced. Location is excellent just up the hill from Union Square and a couple of minutes walk from Chian Town, an excellent base for exploring teh city and beyond. The hotel staff are all excellent and very helpful. The restaurant is good for breakfast with a vast range of fare available.\n\nReview 40:\nThe Orchard Hotel is literally steps away from the cable cars, which you can see from your window. You walk two blocks down Bush and you're at the gates of Chintatown. You walk two blocks down Powell and you're at Union Square. You walk one block up Powell and you're at the top of Nob Hill. All around are great restaurants, shops, all-night diners, 24-hour Walgreen's, places to rent a car, etc. The hotel itself is very nice -- the rooms are big and comfortable. We got adjoining rooms to accommodate teenagers and could not have been happier with the hotel. We got great restaurant recommendations each night and, while I was trying to stay off the Internet all week, I did sneak down to the lobby, where there's a free computer. Bottom line: No complaints. And if you see other people complaining on this forum, I would just ignore them.\n\nReview 41:\nExcellent choice. A few small complaints (breakfast waiters are not the sharpest tools in the box and their English not good enough to distinguish wheat toast from white toast etc; also the buffet coffee is watery even by America's anaemic standards, so you are compelled to order expresso at extra cost). But these are tiny flaws in the context of the $145 room rate. Overall, probably the best value of any city hotel we know in the US.\n\nReview 42:\nWhen we arrived it was obvious our toilet had not been cleaned. We didn't say anything, left for sightseeing, came back and someone had obviously been in the room, apparently cleaning. So we went to shower and one of the \"clean\" towels was covered with dryed on stains, really gross. The coffee bar didn't have coffee, we had to ask for it, two nights in a row. The robe had a torn loop. Checkout took FOREVER. We could never get a manager. When we complained they offered us an item from the mini bar...whatever. It was gross.\n\nReview 43:\nWonderful hotel with friendly helpful staff. Very clean. Super comfortable beds. 24 hour doorman that can answer any questions you may have about the city. Excellent location, walking distance to Chinatown, shopping, restaurants etc. Can walk out the door and hop on a cable car and be on your way to the wharf or North Beach. Expensive Valet service which we skipped and saved a bundle by parking at a parking garage one block away.\n\nReview 44:\nModern comfortable hotel in an ideal location. This was our 3rd time staying at the Orchard, our first stay was in 2005. The rooms are comfortable, the bed and linen were of high quality and supported a sound nights sleep. The bathroom (just like the bedroom) is spacious, clean & modern. The hotel location is perfect - Union Square is an easy 3 - 5 min walk (downhill). The cable cars stop at Powell & Bush which is less than 50 metres from the front door of the hotel. Chinatown, the Financial District and SOMA are all within an easy 15 mins walk. There are many good restaurant located around the hotel - search TripAdvisor for suggestions. Beware of eating in the hotel restaurant... it is only for the brave (check out the reviews on TripAdvisor).\n\nReview 45:\nWe chose the Orchard because of the reviews and rating on Trip Advisor and we were not disappointed. For the price, the location is great and the rooms have clearly been updated and the beds are extremely comfortable. However, our room was clearly a small one, judging by other comments and looking at the escape route room plans posted on each floor! This was disappointing because the room was what one could only describe as a standard size and not particularly generous. I do not know if this was allocated because we booked through an on-line agent and we were also allocated the 4th floor with views directly into the Art University classroom next door. Not a chance of drawing back the net curtains. I had requested a room higher up, but to no avail. All staff were helpful and friendly and the availability of restaurants, proximity to Union Square and many more sights within walking distance plus the cable car right outside made this a very good choice of hotel.\n\nReview 46:\nI spent a lot of time online searching for a hotel for our visit to San Fran, and I was happy and relieved to see that The Orchard lived up to the online reviews. Our room was comfortable and clean with a large bathroom and the location was great. The people at the front desk, the bellhop and the cleaning staff were friendly and helpful. I will definitely recommend The Orchard to friends and I hope to visit again.\n\nReview 47:\nMy boyfriend and friends and I stayed at the Orchard Hotel at the end of this May. I found them through tripadvisor and the reviews said that they were in a great location in union square which was important to us. From the moment we arrived, we were greeted with friendly smiles and welcomes...the hotel is immaculate, the room was beautiful and included breakfast. we walked to chinatown the first day and all through union square. the cable car is right there to take you anywhere you need to go...i would highly recommend this hotel and would definitely stay there again when i'm in san francisco.\n\nReview 48:\nUnfortunately, our stay at this hotel was far from satisfactory. The bed was so uncomfortable, we changed hotel after just one night. We asked for the hotel to make a booking at a great restaurant for the saturday evening and they failed to make the booking for us despite saying it had been done. Lousy service.\n\nReview 49:\nMy husband and I stayed at the Orchard in late September for our anniversary celebration. We were seeking a reasonably priced boutique hotel with a good central location for seeing San Francisco - the Orchard delivered! This was a perfectly located hotel - ideal for walking around Union Square and for getting to good restaurants. The hotel was clean, spacious for city accomodations and had nice ammenities. We found the noise levels to be very good considering we were right on a busy city block - we had no trouble sleeping. Let me qualify by saying that we live in N. VA in a quiet suburb where there are hardly any noises accept the horses and cows that reside nearby. Our only complaint was our very noisy neighbors who partied from 1:30am to 5:30am. Here the hotel could have improved - the ability to clearly hear your neighbors in the next door room was shocking. Service was friendly and efficient and our special requests (high floor and late check out) were honored with a smile. We would stay here again when visiting San Fran.\n\nReview 50:\nWe stayed four nights in this lovely hotel, having booked it on the strength of the excellent reviews in tripadvisor. The room was spacious, quiet, well appointed, very clean and comfortable, with a beautifully designed large bathroom. The staff were always friendly and very helpful, but not obtrusive.The buffet breakfasts were an added bonus. The Orchard Hotel was an excellent place from which to begin our touring holiday of California, and we wouldn't hesitate to return there.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30436, "query_start_index": 30438, "query_end_index": 30438, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "68%", "inner_docs_start_indices": [176, 509, 1227, 2038, 2392, 3403, 3696, 4537, 5049, 6016, 6480, 6882, 7800, 8319, 8496, 9577, 9780, 9988, 11049, 11976, 12310, 12888, 13708, 13936, 14428, 15457, 15769, 15949, 16423, 17208, 18210, 18997, 19564, 20188, 20982, 21580, 22386, 22859, 22963, 23474, 24329, 24780, 25320, 25766, 26533, 27519, 27949, 28563, 28888, 29942]}
{"id": "296916", "pid": "296916", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIn pictures hotel Jazz looks very well designed and stylish. In reality this hotel really miss soul and cosyness. Location is perfect but hotel is dark and without atmospher. I paid 112 euro for single room and expected nice stay for this money but am really dissapointed. And dont pay extra 15 euro for pure breakfest served in room without windows !!! Arround hotel you will finde nice places for good food and atmosphere.\n\nReview 2:\nstayed here in October. Very helpfull staff but not worth the money and with the trains passing every few mins not much sleep, central location.\n\nReview 3:\nThis hotel was booked as a surprise 7 night stay for my parents 50th Wedding Anniversary. They both absolutely loved it. I couldn't get them to find one single fault. (Never heard of from a grumpy scotsman !!!) The room on the 7th floor was perfect, air -con a godsend in the 36 degree heat. Breakfast, abundance of choice. Decor lovely, bed/bathroom lovely, pool lovely...and a perfect location.....All in all a great success.\n\nReview 4:\nWalking down the street adjacent to the hotel I was a little unsure of what Hotel Jazz would be like. The name hardly gives it away! - But to my surprise, it was a really contemporary hotel in a brilliant location. Not too close to Las Ramblas (and the tourists) but still only 5 mins walk away. Close to Modern art gallery and all the swanky shops too. We stayed in a lovely room with plasma TV's, marble bathroom and comfy bed. Staff listened politely to my Spanish and spoke English when necessary. Brilliant hotel. Highly reccommend it.\n\nReview 5:\nI don't know why none of the reviews I read mentioned this, however this hotel is located directly on top of one of the tracks of a train station. We learned this when shortly after arrival (and every 15 minutes following) our room on the top floor of the hotel was rattled by an incoming train. While trains slow in frequency throughout the night, we learned the hard way that they start up regularly again around 430am on weekdays. While the decoration and cleanliness of this hotel were nice, the noisy trains were definitely a disappointment. Free internet for all guests was definitely a plus.\n\nReview 6:\nHotel is okay, the staff are friendly. but beware! the hotel has no security! i could not believe watching the security video - that a person from the street walked inside and walked away with my laptop while i was checking out. it is very easy for outsiders to get in - the hotel has no belldesk or anyone to help with your luggage while you checkout. The location is great, barcelona rocks..Hotel staff were very casual when i reported the incident - they don't feel any responsibility.\n\nReview 7:\nI was very disappointed in the service we received from some of the front desk people. I accidentally left a scarf and leather jacket at the hotel. I requested they send it to me, at my expense and after I confirmed w/ the staff that they had it. It was never returned. This hotel also doesn't have an onsite restaurant that offers lunch or dinner. There were thankfully places around to eat, but it would have been convenient to have onsite options. Lastly, when we arrived, the woman at the front desk complained to us that we had too much luggage. Well, there were four of us and everyone had a bag. Not a great way to welcome patrons.\n\nReview 8:\nGreat location, we walked to Las Ramblas. Friendly staff with good restaurant suggestions, helpful with directions. Clean & modern rooms, bed was comfortable. The hotel was quiet, didn't hear noise from the hallways. Had a non-smoking second floor room which was great. Couldn't hear the metro at all unless you listened real carefully, in which case you might hear a faint rumbling occasionally, but you wouldn't notice unless you were listening for it. Free internet was appreciated. The rooms were decent size for Europe. We had a window that opened up onto the courtyard which was nice for fresh air (no balcony.) The bathrooms were very modern. Only complaint was that the shower had half a door, its a decorative style, but the whole bathroom floor ends up getting soaked. Highly recommend this hotel, and would stay there again.\n\nReview 9:\nIdeal location downtown BARCELONA near center.\n\nReview 10:\nWe chose the Hotel Jazz because of all the positive comments on the Trip Advisor website. BUT, no one mentioned that the underground subway run beneath the hotel causing unpleasant vibrations and noise every hour or so all night long. You get used to it, but it is a negative that you should know about!\n\nReview 11:\nI stayed in this hotel in June 2009 based on the very high ratings on tripadvisor. I was for the first time ever dissapointed in a hotel recommended so well by tripadvisor. While the rooms were very clean, quite large, the staff was exceptionally helpful, and its in the center of town. My one complaint (a pretty big one for me)...the metro noise! The hotel is located right on top of the metro station. We were on the second floor which no doubt made it worse, but every 10 minutes we could hear trains rumbling through the station and the entire room shook. Thankfully I think they stop about 1 in the morning so we got some sleep. If you are a light sleeper at all I would recommend you look at another hotel, or at the least make sure you get a room on the upper floors.\n\nReview 12:\nGreat location, just off Las Ramblas. The pub/restaurant opposite, called D'Or was great for a last minute bottle of Voll Damm before heading back for the night. High standard of room, very clean. Breakfast was buffet style, with a large variety. Staff were excellent - the waiter at breakfast remembered what we had to drink every morning & just brought it striaght out, without asking! Reception were also very helpful.\n\nReview 13:\nWe stayed in Hotel Jazz as it was highly recommended by tripavisir even made number 1 best hotel at one stage. We were very disappointerd although i knew the hotel would be modern which is what i like this was completlely souldless and thstaff at reception were very unhelpfull on every time we asked them a question.\n\nReview 14:\nVery good hotel, we had a great time for a romantic week end. The room was nice and clean. The design is nice and the service was friendly.\n\nReview 15:\nThe reviews of this hotel are consistently good for a reason. This is a great hotel. The part that was the most pleasant surprise was the English fluency of their staff. I was prepared for the basics of communication, but these guys were just great. The only thing that would have made this get 5.5 stars (out of 5) is if the pool was heated. Perhaps they heat it in the summer, but it would have been nice to use the pool rather than just sit next to it and enjoy the view.\n\nReview 16:\nMy husband, our 8 year old and I stayed here for five nights. The rooftop pool/bar with its beautiful views of the city was a great way to cool off and have a cold drink and snack - great service. We stayed in a triple which was very spacious, comfortable and clean. The location is central yet relatively quiet with many great restaurants/tapa bars w/in walking distance. Great value!\n\nReview 17:\nThis is a lovely modern hotel, in a good location. Easy walking distance to La Rambla and the other touristy areas. Rooms are modern, and spacious with a large bathroom. Wi-fi in our room was v.quick. We also loved the roof top pool and bar, lovely for glass of Sangria after a day sightseeing. A great place to stay, highly recommended. Only draw back in a bit of noise and vibration from the underground, but its not too bad, and we got used to it very quickly!\n\nReview 18:\nSpent 3 nights at the Jazz. Excellent location for walking The Rambla. Ask for upper floors to get away from the traffic noise. (Although the operational windows really are quite soundproof.) Nice little store right around the corner for bottled water & anything else you might need. Would stay here again.\n\nReview 19:\nFrom the moment we arrived the hotel staff was friendly and accommodating. The hotel room was clean and modern. The best part of this hotel was the location which was just a short walk to Las Ramblas and close to two metro stops.\n\nReview 20:\nClean comfortable bedroom on 7th floor-only drawback some road noise(not surprising in a city),solved by closing balcony door/good quiet air con.Great location-near metro/bus stops. Use aerobus(blue) from airport,alight Placa de universitat 2min walk to hotel.Return journey catch aerobus from place de catalunya.Great intergated bus/metro system. Lots to do & see.Sagrada Familia breathtaking. Enjoyed catching the evening sun on the roof terrace. Will be back.\n\nReview 21:\nWe had a great stay at the Hotel Jazz during our two nights in Barcelona. The hotel was very clean and had a modern theme. The staff were very helpful and professional. The rooms were very nice and even had an in-room sound system (mysterious buttons near the bed). The location can't be beat- just a few steps from the University Metro station and a few blocks off La Rambla. Breakfast was above average for European hotels based on my experience, and although the rooftop pool was small, it was perfect for cooling off in during siesta. I'd certainly stay at Hotel Jazz again.\n\nReview 22:\nThe Hotel is very nice abit like a business hotel but rooms very clean, air conditioning great and close to everything. Would recommend for those reasons however I had my camera stolen in the bar and I didn't feel that the hotel took it seriously I was not at any stage asked details about where I was sitting etc. I was passed to the bar when speaking to reception and then told at the bar to speak to reception. No-one really wanted to deal with it. Also filled in comment sheet left email addess asking for a reply about the theft. I have not received a reply and wonder what is the point in filling in the reviews. For the cost of the hotel I did not expect to get something stolen within the hotel. Beware of setting anything down in this hotel.\n\nReview 23:\nThis hotel has everything but an alarm clock! Great location, short walk from Las Ramblas, friendly staff and good rooms. Rooms are clean and tidy with all mod cons - nice bathroom with poweful shower, good air conditioning and very large double bed. The rumble from the underground was noticeable, but a bit like the rumble of thunder, certainly not obtrusive or disruptive. Overall an excellent hotel.\n\nReview 24:\nHotel location was great, 5 min walk to La Ramblas and Plaza Catalunya and Bari Got; very quiet in rooms even though main street is close-by. Safer location than Bari Goti and the roof-top pool was a god-sent after a hot day sightseeting in Barcelona. 2 free computers provided to access internet. Easy walk to many shops and restaurants. Lovely time - we stayed 4 nights -- I would stay here again.\n\nReview 25:\nI can not imagine that you could ask for more. The staff is great, rooms comfortable and location can not be beat!\n\nReview 26:\nWell, not as great as we had expected. The taxi in from the airport was about 25 euros and the hotel was easy to get to. The location is very central with a short walk to La Rambla and good shopping. Check in/out was fine nothing exceptional and the front desk tried to be helpful with directions etc. Our biggest disappointment was with the room... dirty bed sheets. Not what we would have expected for a hotel as well rated as this one. We only stayed one night and that was just fine with us. Not a bad hotel but we are sure there are better in Barcelona.\n\nReview 27:\nThis hotel just outside the Placa Catalunya has stylish rooms, a gorgeous roof deck with a very small pool. The staff was very pleasant and helpful. Only downsides were that I was put in a room that smelled heavily of cigarette smoke, possibly because of my early arrival, and there were no clocks or irons. The room was very clean though.\n\nReview 28:\nSpent two nights in Barcelona the last week of October. We were extremely pleased with our choice of the Hotel Jazz. The location was perfect, just a little off Las Ramblas, liked the stream-lined, tonal, boutique decor, and our room on the 7th floor was large with very comfortable king bed. The staff pleasant and helpful. We couldn't comment on the brunch or bar because we didn't take advantage of either. It was definitely in a safe-feeling area and a good value for the cost. Thank you to all the Trip Advisor members whose reviews helped us in planning!\n\nReview 29:\nStayed here this week based on positive reviews from this site. Was not disappointed. Was on my own but got a generous double room with a gigantic bed. Staff were efficient and professional. I am a stickler for cleanliness and could find no fault here. Pristine bathroom with a truly powerful shower. Room had a Juliette balcony overlooking Pelai street. Great location, just off Las Ramblas. My only \"complaint\" would be that i would really have liked a kettle in the room to be able to make a nice cup of tea after trudging around for hours. I did find the room extremely hot, which could be solved by opening the balcony door, but then you had the noise issue.\n\nReview 30:\nWe stayed at the hotel for 2 nights, it is 5 minutes stroll from Ramblas and Plaza Catalunya. It is modern, stylish and the service is excellent, with hotel parking in the basement and a rooftop pool and bar it was perfect.\n\nReview 31:\nI stayed in Hotel Jazz for two nights at the end of May and found no faults whatsoever. The staff were extremely helpful, helping out with a tricky request in advance of our arrival, and the hotel itself is very elegant, and in a great location for those on a short break. The room was very comfortable and quite spacious, full of nice bells and whistles, with the bed a full seven feet wide, while the roof-top pool and deck provided a perfect place to unwind in the warm evenings. A great hotel at a good price. Enjoy!\n\nReview 32:\nCan't beat the Hotel Jazz for location! Just a few minutes walk to almost anywhere you want to be. The rooms are very clean and comfortable - shockingly quiet given activity on the streets below. Like others mentioned, I would have liked a shower curtain to keep the water contained but not that big of an issue. Only issue we had was temp of the room: It was pretty warm and we couldn't get the air to kick in... meant we had to open the balcony door and hear all of the noise below...Small consequence for great place!\n\nReview 33:\nWe booked the Hotel Jazz based on the reviews posted on the Trip Advisor site. The recommendations were entirely justified. On arrival at the hotel we upgraded to a junior suite - so we can't comment on the standard rooms. However, the quality of the suite was very high: fittings, furnishings, facilities, space and cleanliness were all of the highest order. The staff were warm, courteous and English speaking! The hotel is well positioned for exploring the central attractions of Barcelona. The lack of a restaurant at the hotel did not prove to be a disadvantage: there are so many good places to eat in the vicinity (ask at reception). A very positive experience.\n\nReview 34:\nWe stayed at the Jazz hotel in June for 3 nights after reading the great reviews on trip advisor. The hotel is in a great location near the place de Catalyna at the top end of La Rambla. We were on the 7th floor and could hear very faint sounds of the metro below now and again but this did not disturb us at all. The beds were very comfortable (two singles in a frame) the room large, clean and trendy with a flat scrren TV and air conditioning. The bathroom had with a large mirror and marble effect tiles and sink. Our rate included breakfast which was a continental with good selection including cereals, toast, cakes, cheese, meat, rolls, pastries, fruit juices and COLD sausages, mushrooms and tomatoes. We were able to order eggs to be cooked however not at the weekend. All in all we had a great stay in a great location with great breakfast. We did not use the pool or sun deck but both looked in good condition.\n\nReview 35:\nFab modern clean hotel. .Lovely huge comfy bed. Great views from the roof top pool, only complaint pool bar not open during our stay. Great location, 2 minute walk to the ramblas with many bars and retaurants to choose from. Take lots of cash and you will have a great time. word of warning, watch out for pick pockets they are everywhere!!!!!! Will defo be staying at the jazz next time in barcelona.\n\nReview 36:\nGreat location close to Placa Catalunya and top of La Ramblas, perfect for exploring the city. Metro station at the university only seconds away. Nice rooftop pool but not warm enough for a swim when we were there. Room larger than expected. Staff pleasant and efficient. We had one breakfast in the hotel and it was fine - reasonable selection of the usual buffet items. Only minor complaint - we could hear the rumble of the metro beneath our 2nd floor room but it didn't interfere with sleep.\n\nReview 37:\nThis hotel is superb! It's in an ideal location if you don't mind walking and taking in the sights. It's ideal if you don't want to be taling taxis everywhere. We tended to walk down the Ramblas early morning and stay out until 3ish and then go back to the hotel to relax by the roof-top pool. Towels are provided which is bonus if your just on a city break - extra packing room! You can even ring down to the bar for drinks whilst you sun-bathe. The rooms are of an excellent quality, contempory design with good air conditioning. We arrived at 10am in the morning and were allowed to check in. Over-all if I went back I would definatley stay here again and have recommended it to many friends. Kirsten & Scott, Staffs UK.\n\nReview 38:\nWe traveled to Barcelona with our daughter in October 2010 and chose to stay at the Hotel Jazz based on the great reviews on Tripadvisor. The hotel and location were fine. However, Saturday morning we checked-out to go to the airport. The desk-person \"helpfully\" called a cab for us. When we got to the airport, the cab driver demanded twice the metered fare, stating that the fares on the weekend were doubled. Amazingly enough, our daughter, who left for the airport a couple of hours later received the same story. I have contacted the hotel about this, but have received no response. The only possible explanation I can see is that the person at the front desk and the taxi driver he calls have a pretty good scam going for this to happen on 2 different cab rides the same morning. Of course, part of the blame is ours: this is one of the few times I have not asked about the fare amount prior to getting into the cab - so lesson learned!\n\nReview 39:\nWe stayed for 5 nights, clean, great location, big rooms with big wardrobes, wonderful bathrooms, modern feel, quiet and peaceful after a days sightseeing, rooftop pool a perfect spot to unwind, didn't eat or drink in hotel, staff very friendly and professional, shop across the street for cheaper water and snacks etc. Metro around the corner so ideal for getting anywhere in Barcelona quickly. Walk to La Rambla. El Raval, in 5 mins. Should be a 4 star, would stay again and would recommend to family and friends\n\nReview 40:\nMy family and I spent 7 nights in Barcelona, and stayed in 2 rooms at the Hotel Jazz. Perfect location for all sights/areas/metro, and in a fun and lively part of town. We have traveled to major European cities for years, and the Hotel Jazz was one of the best. Ask the front desk for the coupon for the tapas place around the corner, where we used it for drinks on the house!\n\nReview 41:\nMy partner and i stayed at the hotel jazz on the 24th march and really enjoyed our stay. The hotel is in a perfect location 2 minutes from the Ramblas and just outside a main subway station, it is central for everything. The hotel is really modern and clean and is more like a 4 star than 3 star. The only complaint I would have is that our room was facing the main road and was quite noisy..you can also hear the subway (we were on floor 2) but we were well prepared with earplugs and it is a city after all.. (request an high floor)..other than that it was perfect and Barcelona is fantastic! !\n\nReview 42:\nWe stayed at the Jazz hotel for 1 night and it was great. The location was perfect to get anywhere in Barcelona. The room was big and well furnished and the bathroom was great. The only negative point is the metro that runs under the hotel. We could hear it from the room. Otherwise this hotel is a great value for money.\n\nReview 43:\nGreat location & good value. I booked with the hotel direct (via email) and got a good deal on a family room which gave us a lovely corner room with two double beds separated by a partition. We drove from England so wanted parking - they have a small but very secure underground parking area which they charge 22Euros/night for. However the staff were fantastically helpful with perfect English and on check-out they let us have the parking free - Fab :-) The rooftop pool can get busy late afternoon and some people seem to try and reserve beds for the day despite not being there - just move their towels off and relax!!! The supermarket 200metres down La Rambla is useful for snacks etc and cheap wine (pack a corkscew). There is no kettle in the room - so pack a travel kettle if you want. Lots of restaurants about - avoid the ones directly on La Rambla (small portions and overpriced). Stayed in hundreds of hotels and this has to be one of the best - especially the helpful staff.\n\nReview 44:\nI read good reviews about this hotel at trip advisor but I was skeptical unti we checked in. The location is great and it's staff are very helpful and knowledgeable. I definitely recommend it.\n\nReview 45:\nCan't believe that this hotel is only at No. 6 in the ratings. it's one of the best hotels I've stayed in - deserves more than a 3 star rating. All the previous reviews have said it all really - but all I can add is that it's certainly somewhere that I wouldn't hesitate to return to. That's as good a review you could give! Staff are friendly and knowledgeable. Planning the return journey as we speak!\n\nReview 46:\nJust got back today. Perfect location. very clean & modern decoration. staff is very helpful. you can go to old port , las ramblas, psg de gracia, etc very easily from the hotel.\n\nReview 47:\nClean, comfortable hotel with friendly, knowledgable staff Location is perfect, approx 3 mins walk from La Ramba so far enough away to avoid the hussle & fuss, but with 2 metro stations (Placa de Catalyuna & Univeristat) within 200 yards, the whole city is easily accessible The room had everything you could ask for really, an enormous bed, air con, a reasonably priced mini bar, tv, safe & a very fancy bathroom The hotel bar is a little quite, but with hundreds of bars to chose from in Barcelona this isn't really a problem The roof top pool is brilliant but was quite crowed the couple of times we used it. There's a large terrace area available to spill over if needed though\n\nReview 48:\nWe stayed at the Hotel Jazz earlier this month for 4 nights and had a great time. The hotel was in a great location, 2 minutes' walk from Placa de Catalunya and La Rambla - very central. The staff were very friendly and helpful - they were more than happy to make recommendations, book restaurants for us etc. Our room itself was very spacious and well designed and very well maintained. All in all, the hotel was lovely and I would definitely stay here again.\n\nReview 49:\nHotel Jazz is a great one to stay in Barcelona. We stayed during March 06, here is a bit of information: Great Location: The hotel is situated about 5 min walk from Las Ramblas and Plaza Catalunya Great Amenities: We were told the hotel was constructed in 2004 so you can imagine that everything looks brand new. The T.V is great and modern, so are the bathrooms, floors etc. In addition, the room size is excellent compared to other European Hotels. The only bad thing I would say about this hotel would be that the name of it is a bit hidden. We took the bus from the airport and got off in Plaza Catalunyna. We walked a bit, and kept asking people about the hotel, but since it is new a few people knew about it. Finally we started asking about the street in which the hotel is located \u201cpelayo\u201d as soon as we asked for the street name; we were able to find it. The name of the hotel in on the side and is a bit small. We plan to go back next year, we loved it.\n\nReview 50:\nModern, clean and very well located. Good size rooms.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24730, "query_start_index": 24732, "query_end_index": 24732, "truncation_seperator": "... 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{"id": "1022792", "pid": "1022792", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe service is awfull Staff is not friendly Awfull food swamp instead of the ocean terrible sharks literally \"raping you\" in order to get a time share sold. waisted 5 hours from my vacation time I was ready to cry Please do not go there\n\nReview 2:\nWe were persuaded to book their timeshare presentation special before I did my usual tripadvisor perusal of the reviews. Needless to say we were quite concerned after reading other travelers reviews and decided to change our destination. I called 3 weeks from our travel date and requested a refund or even a partial refund and was told that was not possible. To their credit they said we could rebook any time between now and the end of the year - but after reading the overwhelming number of negative reviews we just won't risk our vacation time by going there. All inclusives are always a risk - but this one seems particularly worth avoinding.\n\nReview 3:\nThe location, hotel activities and pools were all great. Unfortunately, one of the big perks of an all-inclusive resort is the food and at Hacienda Tres Rios it was SubPar.\n\nReview 4:\nI arrived here today... Service has been horrible. I had to wait three hours for my room and paid 200 dollars extra to stay in a room you cannot even see the ocean in. It is supposed to be a four star hotel but is not. Save your money and go somewhere else. The only good thing was the very accommodating bell hop Orlando.\n\nReview 5:\nWhat a place from the moment we walked in the door and were shown our room, to the pool service thank you Ambrose. There are no complaints to be made. The food was amazing thanks to an amazing team in the kitchen it was like eating in a restaurant each night, infact morning and mid day, not at an all inclusive resort. If you are lucky enough to stay here and a young man called Sam Vargas offers to choose your meal for you, allow him. His gracious spirit and fantastic advice made us think we were 2 individuals not just Hotel guests. Fron hi friendly smile aorund the Hotel to his advice for meals. Thanks Sam. Infact all the staff were great and we can not wait until we visit the Hotel, the pools, the staff, the restaurants oh and the area again, because we are already counting the sleeps! Tres Rios you have added a season to the Four Season resorts, we call you the Five Seasons!!! !\n\nReview 6:\nWe own at Fisherman's Village, part of the Sunset group, and everytime we go for our week, when they can fit us in, we have to go to a presentation at Tres Rios where they force you to listen to a bunch of bull about the property for five hours. I don't understand why they can't just except the fact that we are proud to own at Fisherman's and that's where we wan't to stay for the rest of our 100 year contract. I'm sure Tres Rios is great for some folks but, not us. The property is beautiful but we are happy with what we have. We were informed that they decided the week before we wen't that they were closing Fisherman's the week after we left which is this week so they changed the meal plan and we were not told when we bought the plan. They have a great beffet that we love but, not this time, it was all ala cart. We would not have bought the plan if we would have know. n this. We saved two of the meals for the last day and all they had was cheese bugers and nachos, not rite.\n\nReview 7:\nWe are having a great time. I am traveling with my family three small children 2 3 and 5. This is a great place. The rooms are huge. The beds are to die for. Food is good. The pizza is great. The ocean in front of the hotel is red, but just take the FREE shuttel to Fishermans village (there sister Hotel) and the beach is great. Make sure to say NO to the time share speech unless you want some free tickets(still not sure if it worth it). Do the horse back riding...my kids loved it and wants to go back. The people are nice. Didn't like the fact it felt like everywhere we went they expected a tip. Would overall rate this a great trip. DO NOT USE www.cancun-transfers.net for your airport transfer please find someone else.\n\nReview 8:\nI have mixed feelings regarding this stay. It is mixed with some real treasures and some real dudes. Miguel Sotelo in the dining room was wonderful. He took great care in selecting our meals. He is an asset to the resort. Another great addition is the young staff. Particuliarly Corey, Jennifer, and Montego in the field activity's. They were great with the kids and were very enthusiastic in their jobs. Would I recommend this place: Yes and No.\n\nReview 9:\nOK I am as picky as they come and I am telling you that I couldn't be more happy with this resort. My family and I have travelled to a lot of all inclusive resorts over the years and by far this is the one we will be going back to again and again. Amazing staff, great food and such a beautiful facility. Lots to do my all ages. I felt safe. The facilities and our room was VERY clean. They had entertainment every night and they were NOT cheesy as some other resorts. They had lots to do and activities for the whole family. They had a pool for just adults and a pool for families. Just to mention it again... VERY CLEAN!\n\nReview 10:\nGreat resort... Service is the best... but do not take the Spa Day Package.. the services provided are below par.. Also be fully aware of what you are signing up for. We had an unpleasant surprise when we checked out.. Could not find our sales person to clarify the cost.. just make sure that you check and double check pricing on trips, dinners and services.. Only rating a 4 for the few problems that we had.. PS ask for Geogregio as your waiter, the very best waiter... Trini as the butler ..great person, Sammy the manager wonderful.. You will have a great time\n\nReview 11:\nThis resort is a time share nightmare! They do not give you the room you were promised. Their charges are endless and costly. Their only objective is fresh meat as the sale rep. described new customers. If you have deep pockets maybe you will over look all the charges they have but for every one else it is a rip off. Really, how good can it be. You get there on a dirt road!\n\nReview 12:\nWe stayed here for a week in Feb. We had a great stay and can't say enough good things about it. Our favorite restaurants were in no particular order were the Italian, Mexican and then the outside grill. We loved the Martini Bar and Coffee Shop. We spent most of our days being taken care of by Jose the beach waiter at the lagoon. He just couldn't have been better. The lagoon is an amazing place so spend some time there.\n\nReview 13:\nMy wife And I stayed here March26-April 02,2009. Although the resort is still being constructed ,we were never bothered by construction. This resort is a great work in progress. The room was nice but not outstanding, however the staff,service and food were.My wife and I travel in Mexico extensively,and this was by far the cream of the crop! The beach needs a lot of work,but there are other activities to do. If you are looking for a nice relaxing vacation,this resort is worth the money. My wife and I already have reservations here for January 2010 and will updated further then.\n\nReview 14:\nTres Tios is a gorgeous property and many of the staff are helpful. However, I would warn anyone who is considering staying here to say a very loud no to the offer of a timeshare presentation . I am currently an owner at Sunset Fisherman and, although I very much enjoy staying there, I urge you to resist the offers of these slick sales promoters. They will tell you what you want to hear and promise you the moon. However, if you purchase (a contract upgrade in my case), when they call to confirm the contract you will discover what was omitted. I am currently trying to rescind my upgrade and stay with my original, very expensive timeshare purchase. At this moment I am waiting for a callback from someone in the legal department. She is thirty minutes past the time we arranged for her to call. Am I surprised? No. I do have a credit card company that is working with me to refund my purchase and I am grateful to them. At least they keep their word.\n\nReview 15:\nThe hotel is beautiful but I need to warn people not to stay here. The stress of it all is just not worth it. Find another hotel that is just as nice but doesn't come with a cost of sitting thru a sales pitch when you could be enjoying the beautiful beaches. They say it'll only take 90minutes but as I've read in other reviews, this is not the case. You will waste a full day if not more and feel quite pressured. Their sales techniques were distasteful and defintely left us feeling ill afterwards. They will make it sound like an amazing offer but if you read the the details and contracts in hard detail, you will find that it is not.\n\nReview 16:\nWonderful place. Great food. We stayed in July 2009 but the site didn't give me the option to pick that far back. This place has lots to offer. Take advantage of everything! Swimming in the cenotes was a great experience. Everything they offered was fun. The pool was very nice. The beach wasn't so good. It was rocky. Staff members were always a pleasure. Beautiful property. Remember to make reservations early for things to do as well as places to eat so you get the most out of your vacation. The all inclusive was pretty pricey but we went when it was first opening so we got some really good promotions.\n\nReview 17:\nI went to Tres Rios for winter break last year, and I had a great time. It was not the crazy/party setting that I am used to in Cancun, but the hotel had great food, shows, scenery, and a helpful staff. It is also a very unique place because there are rivers that you can snorkel and boat on. If you go to Tres Rios, ask for Gina. She is a great staff member there, and she is really sweet and helpful! The trip would not have been the same without her.\n\nReview 18:\nThis was my third trip to Tres Rios. I first toured the resort in August and was really impressed by the eco-resort concept and could see that this was going to be a beautiful resort some day - there must have been hundreds of workers on site. I bought a time-share for Tres Rios this week. I was down Thanksgiving week for my first stay - the resort was still majorly under construction and only had one restaurant open. In spite of this I thoroughly enjoyed my stay. The staff is wonderful and the chef Oscar is world class. I recently returned from my latest trip and was very pleased to see much progress being made. Yes, the resort is in start-up mode, yes, there are many things that need to be fixed, but being in the engineering/construction industry I understand that you can't be at 100% completion before you need to start generating some cash flow. I am so glad I bought at Tres Rios and will be heading down again in May.\n\nReview 19:\nThe food was great and the rooms were nice. The cenotes were the highlight of the stay. Lots to do here with a very friendly staff. this would be a great choice for a honeymoon. The 1 and 2 bedroom suites were really nice. It is nice to see a resort operate on a green minded concept. The nature preserve here is definitely worth checking out. A perfect place for relaxing.\n\nReview 20:\nWe were very excited by the reviews and the website for the Hacienda Tres Rios but were disappointed by our actual experience there. It is true it is a reasonably made resort but we were expecting a lot more for our money. The biggest disappointment was the beach which was small, had ok sand but had water heavy with baobab debris so was not very nice to get in. No one swam in it. The vast amount of mosquitos also made sitting outside and touring uncomfortable. Unless you like the smell of OFF I would steer clear. No complaints about most of the staff and the accommodation was comfortable. Food was OK - not spectacular as the website suggests. We didn't have a horrible time, we just didn't have the fantastic time we had hoped for.\n\nReview 21:\nI\u2019ve traveled for pleasure and work throughout the United States, Europe, Asia, South America and the Caribbean. Tres Rios was truly one of the best times, I have ever had! On vacation!! The service is beyond exceptional and the attention to detail is over the top. The resort is beautifully decorated and EXTREMLY CLEAN. Everyone that works at the resort is very nice and truly polite. This resort is great for singles, families and couples. They have perfected the resort to have activities and areas for every walk of life. The food is truly 5 star. I will be back ever year at least 2 x a year. AWESOME VALUE and you will be treated like royalty. What a miraculous, experience and time!\n\nReview 22:\nyou would be hard pressed to find a more complete resort than this and they have done it with the eco-system in mind. you never have to leave their grounds, and if you do they have the transportation for you. if you want to be pampered with service see Carlos at the Grill, Armando at the mexican restaurant upstairs or Christian at poolside. you are going to love it!\n\nReview 23:\nVery friendly staff with the exception of the male waiters around the pools and the Grill Restaurant. They didn't know how to smile. With the exception of the Grill, the restauants were excellent. The food at the Grill lacked the necessary flavor and was usually luke warm at best. There are several activities on site. if at this facility, you must go to the sensory tour. The rooms are comfortable and clean. The rack rate for this resort with the All-Inclusive package is to high for the for what you get, although if you can get a less expensive package it is worth the visit.\n\nReview 24:\nWe were here for 1 week and the place is beautiful and clean. All the employees are friendly and and very helpful. The restaurants are great, especially the Italian one, never needed a reservation and the food was wonderful. The menu never changes so it can get a bit tiresome if you are there for longer. The beach is gorgeous white sand except there is organic matter in the ocean that makes it very unpleasant to swim in. The lagoon where the rivers enter the ocean is beautiful and one can swim there though very shallow. There are plenty of beds and loungers on the beach to relax or you can kayak up the rivers, or sail their many hobi cat sailboats. A little quiet in the evenings, but all in all a great time.\n\nReview 25:\nQuoted by their staff as a 6 star resort i would struggle to give it a 3 star. The beach is not bad it is disgusting There is no swim up bar The all inclusive fee is a rip off since the menus and food are terrible There are no water sport activities available Do not go on the membership tour it is high pressure sales for 2 hrs. The resort is in the middle of forest so watch out for the mozzy's Hair dryers are a waste of time so plan to go out with wet hair at night No straws, sodas out of a big bottle only so always flat Pizza man is very rude and we waited over an hour for a pizza You can't get a drink before 11:30 around the pool BUT..... Rooms are very nice Gym is great with good equipment Yoga instructor is very nice Pools are great Most of the staff are very helpful and friendly But, I will never return!\n\nReview 26:\nWe just came back from 5 nights of stay at this resort. All I can tell you we will never ever go back there. The food and service was below average. I got sick there and spent 2 days in bed throwing up!! This resort is nothing as they advertise and brag about. There are flies all around the food in their restaurants and especially around their breakfast buffet food selection!!! Although they claime they have 7 restaurants, they all share the same kitchen and the food tastes the same in all 7!!! The only nice thing about this place is the kids acitivities and the rivers around the hotel. The ocean is dirty and the entire time we were there not one person was in it.\n\nReview 27:\nSorry but won't have enough room to write how excellent your stay would be at the Hacienda tres rios. First off I will start with the service it was impeccable and the food was the best compliments to the chef. The whole resorts was clean and well taken care of, the rooms where so nice and also clean and well maintaned. All the staff no matter what area of the resort they work at they made you feel like home a big thanks to all the staff. I would also like to mention a big thanks to Samuel who was always there if you needed something and got it done for you, also a big shout out to the man Pablo that made our stay there very nice and made us feel welcome the whe time we where there. So if was to have rate this place I would have to give it more Than 10 out of 10 thats for sure. Thanks to everone for the beautiful stay at the Hacienda Tres Rios\n\nReview 28:\nWe had a wonderful stay, the hotel was not crowded. The service was excellent and everyone tries to make your stay the best. I must say the hair dryers are horrible, I had wet hair everynight. I would have enjoyed more pool activites but that may come when there are more people at the resort. The tours were amazing we loved Rudy and Sergio they were so good with our boys. Casino night, the Mayan Show, and the Fire show were lots of fun. We did not do a timeshare tour, but loved hearing all the stories and options from other guests. Mario in the sports bar was great fun and we enjoyed our evenings there. The week was what we wanted it to be relaxing and fun.\n\nReview 29:\nThis is the third year we have spent our vacation at Hacienda Tres Rios. We are always treated like we are the most important people at the resort. The resort is very peaceful and never feels crowded even though we were told it was completely sold out for that week. We never had to wait in lines for any of the restaurants and we received excellent service especially by Gregory, Yanira and Ramon in all of the various restaurants. Oscar, the Executive Chef, and his kitchen staff do a fantastic job serving wonderful food and creating great dishes. All of the staff in the hotel are extremely friendly and do everything they can to get you what you want or need. Samuel Vargas is the Food and Beverage Director and he is magnificent! He seeks you out daily to say \"hello\" and ensures you have everything to make your stay a special one. I cannot say enough great things about Samuel, he makes the vacation special. Hacienda Tres Rios is definitely a five diamond resort!\n\nReview 30:\nWe chose Tres Rios looking for a quiet relaxing vacation. We got a gorgeous relaxing vacation with the most wonderful service. The hotel and pool are beautiful, the food amazing and the staff so eager to serve that it was the most relaxing vacation ever. Thank you to our new friends Super Mario, Iavn, Julio, the ever smiling WIlliam, Alfredo, Kareme David and Pablo, and Letty and Diana Thank you so much for a wonderful wek.\n\nReview 31:\n3rd year in a row and already looking forward to the 4th. A little issue with check in but that is to do with the administration, which needs some guidance from the staff who run the hotel, as they certainly have it right. Having staff that care is a great help and the staff here certainly do. Nothing is too much from the Beach, to the pool, to the restaurants to our room all fantastic. The food is first class. So many names should be mentioned, but Oscar, Sammy, Carlos, Justino, Valeria, Gregario, Jose and Gabrielle to name but a few in the food and beverage. Carlos and his team of dream makers were always out there trying to help us burn off a few calories!!! Marvy and Juanita helping put them back on by serving us so well by the pool with drinks and food. I know so many are behind the scenes so a big Thanks to everyone. See you next year.\n\nReview 32:\nWonderful hotel. Still a little work being done but did not interfere in any way. The pools are amazing. The staff basically meets any needs or wants and are very friendly. We traveled with our 5 year old daughter and we had no intentions of taking her to Kids Club but she went one afternoon and loved it. Silvia was amazing with the children. One afternoon they had a Spanish class and she came out with more words than my husband. This place has activities to offer so you don't even need to leave if you don't want to. We will be going back again.\n\nReview 33:\nWe made reservations and pre-paid 4 months ago and when we arrived our room was mysteriously not available. I heard every excuse in the book from we have a convention to we are a new hotel. Being open 1 year and 1/2 doesn't constitute a new hotel. We stayed in a room the first night that was not what we paid for or wanted, then by agreeing to sit through their high pressure sales pitch the next day we were given the room we originally paid for. Not the kind of experience you want to go through on a vacation. They promissed a couples massage which was never provided and the room smelled and the door was very hard to close and wouldn't stay closed.\n\nReview 34:\nThis was our second time visiting this hotel and we all had a very good time there. It was great to see many old friends (from two years ago) and also to make new friends. Thank you to all the wonderful staff, it was like visiting family. Noe, Kids Club - Silvia - Maya - You're great!!! Chef Oscar, thank you very, very much!! Raquel - Oh soooo good!!! Claudia from Hacienda Grill!!! Yeah!! Samuel!!!! All the restaurants hosts, Hector, Gina, Jose Luis C., Juanito, JUSTINO!! !, Victor Manuel, Miguel, Nicolas, Jaime, Manuel, Gregorio, Martin, David - Thanks for the bike ride, the driver to Fisherman's - I forgot his name, Osiris, the Band and the waiters from the Sports Bar, Mauricio and all the staff at the beach, beautiful sailing experience. Something to improve would be the service from the pool waiters, I was never offered anything!!! They were more focused in serving groups. I only got my drink when I went to the pool bar, mmmmh Silverio I think was the bartender, delicious \"Mojitos\".\n\nReview 35:\nTwo employees of HTR really stood out in our opinion, Nallely and Nickolos(waiter). Nallely ALWAYS had a smile on her face and really acted a liason for us when we had questions. She was extremely helpful and consientous of us. She would remember us from day to day and asked us how our adventure was the day after. Nickolos was just a joy!! He truly knows how to treat people, young and old! He was entertaining besides being an excellent waiter! Soo many others I'd like to recognize but can't remember names! Only one grumpy bartender, but in his defense it was hot and very busy in that outdoor area! Food was excellent..accomodations amazing and the pix on-line are exactly how it looks! I recommend this to everyone!\n\nReview 36:\nThe resort was beautiful and the grounds were well maintained. There was not a lot of organized activity during the day, but the resort did not have a lot of guests when we were there. I can't say that we'd find this a negative, we liked that it was very quiet and relaxing. The food was great. The staff was very accomodating to our son's peanut allergy and were thoughtful of that wherever we went to eat. The night entertainment was also good, nice variety. We look forward to returning again some day!\n\nReview 37:\nThe facilities are very not nice but that's all with this resort. Also, if you're not a member of the resort (time share), you're treated like a 2nd class citizen. FOOD - 1 Star One word HORRIBLE. It would have been better had I brought some canned food on the trip, seriously. There wasn't one meal that tasted really good. The chef needs to be fired or revamp the entire menu. My wife and I stayed at Secrets Capri last year and the food was so much better. One Tip: specialize on one type of cuisine (like mexican) rather than doing a poor job with Italian and Asian dishes. FACILITIES - 4 Stars The resort is well maintained and looks very beautiful. The suites are large and very clean. BEACH - 1 Star Because of the mangroves, the beach is black and smells like rotten eggs. SERVICE - 1 Star None of the waiters know how to take orders and some are RUDE, especially at the Hacienda Grill. Almost every order came back wrong and the service is extremely SLOOOW.\n\nReview 38:\nA true marble palace ! Spacious rooms with balcony but must insist on asking for a view over the ocean. Service was certainely above average. Just ask and each member of the personnel will do all they can to please their customers. Special mention for southing treatments at the spa. The month of may brings ''muskitoes'' most anoying. You must live the Mayan experience of ''senses'' on site! True meditation on self descovery. The food is abondante, gastrinomic and personnalized. A short trip to Playa Del Carmen is a must. I recommend this sumptuous Hacienda in a truly \u00e9cological envirement.\n\nReview 39:\nI just spent 5 days at Hacienda Tres Rios. the weather was wonderful, the service staff was the best I've ever seen, especially Victor at the Hacienda Grill. Couldn't have been more pleased.\n\nReview 40:\nI was very impressed that the pictures on the website were exactly what the resort looked like. The rooms were fantastic and the pools were very nice, too. (Although my room did not have a hairdryer which I missed.) We got talked into the timeshare presentation and they kept telling us there was no pressure, but there really was a lot of pressure. Also, it was 3 hours long and not 1.5 hours like the concierge said it would be. I would only recommend if you're serious about buying. We also went on the kayak/snorkel/swimming tour which was fun. The food wasn't the greatest and the beach wasn't that good either, but we spent most of our time lounging by the pool. It was nice to be able to order drinks and lunch by the pool. The resort was the perfect place for relaxation and a good place for kids. If you want to party, this really isn't the place. The only reason I wouldn't go back is because there are more places I want to see. Maybe when I have kids.\n\nReview 41:\nJust a warning to anyone staying at the Hacienda Tres Rios or invited to attend a 'timeshare' presentation by Sunset Beach Club at this location. Do not involve yourself with this company! We signed a contract with them and have fought them for four months to get our money back, they used all sorts of unethical tactics to try to scare us into keeping our contract (which we had legally cancelled). This is terrible company that knows exactly how to prey on the unwary traveller, please do not support them or their affiliates!\n\nReview 42:\nI can not even begin to describe my experience at this resort. Everything exceeded my expectations and I would recommend a stay here absolutely. Staff, service, scenery, food and beverage were exquisite. This resort is only 2 years old and already state of the art, still expanding, I can not wait to see it again in the future. Thanks Chef Oscar, Leonardo, Samual, Fransisco, Gregorio and all our other new friends for making this wonderful.\n\nReview 43:\nAfter reading some reviews and checking this place out, I sent 2 emails to the resort asking very simple questions on the amenities, pools etc.. Never received a reply to either. Sent same emails to Sunset Hotels, who own the place, and never hear back in regard as well. I don't know what the problem is or what the secrets are here but I do know we will not even consider staying here. If the service is bad already, I can just imagine what it would be on site and not willing to chance it.\n\nReview 44:\nMy husband and I just finished a two week vacation at Hacienda Tres Rios. It was amazing. The food was fabulous, the service incredible there was nothing that the fabulous staff would not get for you. For example my husband likes oatmeal for breakfast which they always had however one morning they didn't, he just casually mentioned that there was no oatmeal and within minutes he had a bowl at our table made especially for him. We were truly treated like king and queen. The staff were great, right from our very cute bellboy ;) Jaime, our concierge Luis, our sweet breakfast waitor Jose and waiters out at the grill Jaime, Justino, Victor and Miguel. And the wonderful hostess Valeria and Capitan Ulises. Hats off to all of you. See you all again soon.\n\nReview 45:\nI have never written a review before but just had to in acknowledgement of this marvelous resort. I consider myself a bit difficult to please. I like attractive, well appointed resorts and I like them for a good price. Not easy to accomplish. Tres Rios accomplished this and more. I could go on and on about the merits of this resort. THe place is spotless, the grounds are large and it was hard to believe a place could be taken care of so well and with such meticulous care. The mexican staff are friendly and helpful and bend over backwards to be accommodating. And the room! Huge shower (could be a small child's room), balcony with jacuzzi tub, soft cozy bed, down filled pillows (lots of them), just a beautiful room and an absolutely marvelous stay.\n\nReview 46:\nmake sure to book your dinner with the chef. best meal ever. 7 courses and Oscar, the chef explained it all! Also, order your lobster, bc, they will get that for you too. Very clean, very friendly, beautiful resort. If the beach access is your thing, don't recommend this, bc the beach was not so great, but the pools were great and the wait staff was too.\n\nReview 47:\nwas one of the best trips ever. staff was great. food excellent. accomodations were amazing and very clean. would recommend this hotel for all to stay there. found it on traveltv.com.\n\nReview 48:\nWe stayed at 3rios with our 3 kids, 10, 14,18. To my surprise everyone was happy with the variety of activities and swiming pools. My wife and I were very happy with the beds on the beach and the level of service. The variety of the food and the quality was very good for an all inclusive resort. We were also very surprised at the quality and variety of the drinks. We did notice that not all of the resorts amenities were finished, and would liked to have seen a better quality workout facility and spa. We were very concerned about the beach based on other reviews, and noticed that it is better in some areas than others and they still have work on finishing it. My kids had a great time and we plan to return when they have everything finished. Great Rooms, Great Staff, Great Food.\n\nReview 49:\nPlease know that the customer service is great while you are there. Do not purchase a timeshare because there is no concern once they have your money.\n\nReview 50:\nWe Loved this resort and have been to Mexico 4 times already. The food was delicious and the service was impeccable.We enjoyed every meal. it was beyond or expectations! My 4 kids ages 13, 11, 9 and 6 spent most of their time during the day with Silvia at THE KIDS CLUB. My kids always want to be with us and here they could not wait till they opened their doors @ 10 AM. They met other children --went on the Kayaks, went to the pool, beach -arts and crafts. They had so much fun. Silvia is the best! It gave my husband and I some alone time to enjoy the beautiful pool,Cenotes, catamaran, beach, food and drinks. I almost forgot...the beautiful white beds on the beach !!!! 5 stars +---KUDOS to theThe whole staff- Thank you again----Efraim, Samuel, Silvia, Fernando, Claudia and Patricia---just to name a few of the wonderful people that helped make our stay so wonderful. Mucho Gracias!!! -----The Noah family- New York\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31657, "query_start_index": 31659, "query_end_index": 31659, "truncation_seperator": "... 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{"id": "209384", "pid": "209384", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAfter 2 hurricaines everwhere on the island needs some fixing up, but when your business is to impress, you should try a little harder. We needed to get a new room key every day and when finally spoke with the maintanance manager, he said it was operator error! The pool area needed the lattice work to be replaced, which was left partially hanging from the walls. The carpets throughout the property were in need of a cleaning. We will return to the Key's, but will try someplace else next time.\n\nReview 2:\nMy fiance and I booked two suites way back in Jan. 07 (when the hotel was closed) only to find that the management offered a better 'special rate' upon re-opening. It took 10 phone calls to get the new rate! We arrived, had two good days... then returned from our wedding ceremony to find the power was out. The staff suggested we spend the night (our wedding night!) in another room with other members of our wedding party! We stayed in the dark.... until morning when we were unceremoniously sent to another hotel. The staff tried to make us feel better with some 'complimentary' breakfast tickets... only to find out that they were valid for the continental breakfast (free at most hotels) and not the buffet! Gee, Thanks! Three days after arriving home I checked the unbilled activity on my credit card and found that we had been charged for staying at the Grand Key even though THEY had moved us to another hotel two days prior to the date billed! As of this writing they haven't removed the charge.... never again.\n\nReview 3:\nFrom the point of check-in, every single employee I ran into was very pleasant, spoke to us, and offered to help. Nice pool, plenty of lounge chairs. On-site washer and dryer. Yummy warm chocolate chips cookies at the front desk. Nice, clean rooms. We had a fairly large balcony overlooking the pool. Convenient shuttle takes you back and forth into downtown. Hotel is close to a great walking area along the water. Great exercise room (free weights and equipment). Ordered wings for room service one night...quick and delicious! Big continental breakfast. Poolside bar. I'd definitely stay here again. Exceeded my expectations, customer service that should be a standard for ALL Hilton Hotels. Great job! Not a negative comment but more of a suggestion...our king-size bed kinda slept like a taco - sagging in the middle so some of their beds may need replaced but everything else was fantastic.\n\nReview 4:\nWe stayed here for one night only but found it to be clean and friendly,it is close to the small airport but not to much noise from the planes .The hotel provides a free shuttle bus to go downtown which goes every hour and was good fun,the breakfast had a good choice and the room was clean with a nice bed overall nice hotel\n\nReview 5:\nI've stayed here previously and enjoyed it but this time the kids were allowed to run up and down the halls screaming at all hours of the night. We are not some old fuddy-duddies but sometime after midnight (after our second call to the front desk) they were literally yelling at the top of their lungs (multiple) in the halls. Seriously? The front desk seemed unconcerned. I'll send an email to Hilton corporate about this one.\n\nReview 6:\nThis is a quality Hilton owned property with great service, a great pool, a good restaurant and bar, and only a fair location. Our room was small and without a balcony, but clean, nicely furnished and reasonably quiet. If I were to go back I would definitely get a room with a balcony. The biggest drawback for this hotel is that it is located in the northern part of the Key and all the action is downtown. On the upside the hotel offers free shuttle service to and from many downtown locations. The shuttle was mostly on time and the hotel always sent a second shuttle within 10-15 minutes if the first shuttle was full. Also, if you ask at the front desk and someone is available they will take you to other locations on the island. We requested and received rides to Charter Boat Row and the airport. Finally, if you fly in to KW you can call the hotel and they will pick you up at the airport, which will save you $20 for a five minute cab ride.\n\nReview 7:\nI took my family to stay for four nights in June of 2011. We were extremely dissappointd. The employees were rude from the point of check-in at the front desk to the pool waitresses and staff. The elevator broke and we had to walk up steps to our room. This was not easy wiith two children and baggage. We looked out our window to see another wall two feet from ours. It was obvious that they had recently tried to touch up paint, because our room was painted two differen colors of yellow. My son accidentally left an electronic device in the room. I called the same day to check on it and there was noone that they could connect me with to discuss it. I called the next day and, again, they couldn't connect me with anyone.\n\nReview 8:\nWe loved staying here. Staff was very friendly, and we received emails prior to our trip offering to help with activity and spa reservations. There were many little things that made you feel welcome at this hotel. It wasn't as expensive as many of the hotels on the island and there was a shuttle to Duval Street, I wished it would have run later at night. My only complaint is that they charged for parking and we weren't told about it, and didn't catch until our bill arrived, but we had the charges removed. Overall, great stay and good service.\n\nReview 9:\nI recently stayed at the Double Tree Grand Key for 4 nights. I would recommend you stay somewhere else if value for your dollar is important. If you get a room overlooking the pool area, be aware of the constant and very loud music from the pool-side bar; all night long!! Also, forget about getting room service. I ordered breakfast for 7:15am and it hadn't shown up by 7:50 (when I had to leave). The staff were very indifferent and not at all helpful when I told them of this. Finally, considering what this hotel charges per night it is amazing how they nickle and dime you on everything (local phone calls, late check out charges, 10$ for parking, etc). The only positive was the shuttle that runs on the hour to downtown Key West. And the hotel security responded pretty quickly when I complained of a major party next door at 2am (spring break!). I am sure there are many other places in Key West that would give you much better value than the Double Tree.\n\nReview 10:\nI would like for everyone to know just how over the top our service was at this Resort. Great customer service...thank you Angel Always willing to make our stay more enjoyable Great food I felt as if we were long time friends Shuttle service was great...thank you Richard for putting up with the 4 of us I think it was Jose that gave us a great tour on the suttle I can't tell you in words how much FUN and RELAXATION we had Thank You!! !\n\nReview 11:\nWe had a wonderful time at the Grand Key! The staff was incredibly helpful and courteous. The shuttles were great and the concierge set everything up for us. The pub crawl was a lot of fun and we rented a scooter one day and had a blast. I have nothing bad to say about this place. It isn't the Ritz, but it was perfect for our needs. The pool was wonderful and sooo relaxing. The shuttle met all of our needs as we only stayed out late the night we rented the scooter. We love Key West and plan to return each year and stay at the DoubleTree. Shelley at the bar, and the pool was a sweetie and we hated to say goodbye to her! Thanks for a wonderful week!\n\nReview 12:\nWe book 3 nights at Double Tree Resort Keywest through Priceline. When we checked in, after reserving a King non smoking room, we were put in a King Handicap room. Now not only was that depressing, but it was also dirty (it had stains on the walls, some of which looked like blood). When we contacted the desk and ask to be moved, we were told they were full and all they could do was move us to a double twin the next day. Not exactly what you are looking for when you are celebrating your anniversery. But, we moved. It was at least clean. They also never checked back or offered to do anything more. The only good service was the bellman that moved us, and the server at the pool bar.\n\nReview 13:\nOur family utilized this hotel for a three-night visit to Key West. We found the accomodations to be the usual Doubletree fare and satisfactory for a good place to sleep. It was, however, not what we expected front something billed as a \"resort\". The location was good for access to the airport but that is about all. It is far from the Key West sights and beaches but they do provide scheduled shuttle service. As Hilton diamond members, we were provided complimentary breakfast but considering the crowd a breakfast every morning, it looked like everyone at the hotel had a complimentary breakfast. The breakfast food and service was similar to one would find at a Hampton Inn or Holiday Inn Express. There were also large groups of young adults who seemed to be associated with the government crowding the breakfast and pool area throughout the day. For our last evening, we decided to move over to the Casa Marina Resort nearby which was fantastic!!! The move completely changed our attitude and overall experience in Key West.\n\nReview 14:\nI choose this hotel because rooms in Key West are very expensive and I didn't mind staying out of the center of town. It is closer than I thought and the free shuttle was very inviting. We did, however, take our rental car into town and did not find any trouble parking. It was the shoulder season. The hotel was great. Our room was nice, not fantastic, nice. The pool/bar/hot tub area was very well-done. The pool was just resurfaced. We ate breakfast at the restaurant and it wasn't anything special but we did get to eat outside. The room was clean, bed was comfortable and bathroom large with a spa tub and shower. We had a junior suite with a large balcony which we used a lot. The hotel has a deal with a beach concession which supplies chairs free of charge. You could take your car to it or take the shuttle. It was nice but a little inconvenient. The hotel rates made up for it I believe.\n\nReview 15:\nThe pictures made it look so beautiful, but I have never seen such a dirty pool area. Despite the fact that it was hot (we were there in June) I did not even let my kids swim. The water was CLOUDY it was so dirty. The pool chairs were filthy and the rooms weren't much better. This was not a housekeeping issue, it was that nothing had been kept up. Staff was pleasant enough. There are so many charming little inns or guesthouses that will take children, I cannot imagine why anyone would stay here - we certainly won't ever again.\n\nReview 16:\nCan't say enough nice things about this property. Service was outstanding, everyone we met from the doormen, bartenders, bus drivers and front desk all professional and nice. Room was clean and comfortable. Only area that could be improved would be to service the shuttle bus. The AC barely worked and shocks seemed to be worn out. The shuttles were much busier that what I remember from my last stay in June a few years ago. Really no room to complain since the transportation was free and parking was free. I have stayed at Casa Marina where you are paying for parking and resort fee. The cost really adds up, ouch! Highly recommend this property!\n\nReview 17:\nThe service at Doubletree was good. Couldn't really ask for anything else there. The room was nice and the bed was so comfy. The only thing was that the water stopped running for a while, but that didn't hamper anything. I really enjoyed the pool and the restaurant's breakfast buffet, where you get to make your own waffles. The hotel itself isn't far away from downtown or other places to visit and since we had a car it was no problem. They also have a shuttle running to the beaches, so that should be handy for any one without a car.\n\nReview 18:\nFor the price this was a decent hotel but like most of the reviews on here said its in a terrible part of town and there is no beach. The only way you should consider the grand key resort is if you have a car. If you drive here its a ok place to stay and a good value. I have to say though i was very dissapointed with key west in general so dirty and its full of bums and garbage. And i came here to snorkel because ive heard so many stories of how good the water is here but as i read in another review the water smells like sewage and it isnt clear at all.\n\nReview 19:\nEnjoyed the staff who were quite helpful. Also they gave us a suite that was absolutely beautiful.. The food was delicious. We went to Duval a few times during our stay but we were quite content to enjoy our pina coladas pool side.\n\nReview 20:\nWe were looking forward to staying at Doubletree this week but unfortunately due to the impending hurricane watch for our area decided to cancel our plans. The airline is encouraging people to do rebook at this time so we did. Then proceeded to call Doubletree, expecting the same courtesy, however they will not allow us to rebook our trip, even though the hurricane is on the same path that we would use to fly to Miami. Doubletree states that hurricane is a valid reason for rebooking, however, due to the fact that our flight hasn't been cancelled yet, they will not refund our money, even though the airline is allowing people the option of cancelling voluntarily without penalty. We have to eat the WHOLE cost of the prepaid trip. We even offerred to pay the change penalty AND the cost to upgrade our reservation to a regular, non-pre-paid so that we could rebook and they said no, due to the fact that we are supposed to arrive within 24 hours.\n\nReview 21:\nWE came to Key West for New Years and had the absolute best time. The staff was very friendly and helpful. Eduardo, Billy, Bill, and Eddie were smiling and pleasant everyday. The food was excellent. The shuttle was on time. We couldn't have picked a better hotel/resort. We like that it is dog friendly. We'll definately be back next year. Thanks from Heidi in Alabama.\n\nReview 22:\nI really have nothing bad to say about the double tree in Key West. The price was better than average, the rooms were all clean and the staff was great. This hotel is off the main strip, but the hotel offers a shuttle to and from the strip which is real user friendly. It does shut down around 10 or 11 and the cab ride is around $20. Also, one thing to keep in mind is when you get off your plan the double tree has a shuttle that will pick you up, I did not know this and paid for a cab. All in all I will be back. The only other place that I would consider staying is the ocean key resort, but it is much much more expensive.\n\nReview 23:\nArrived at 1:45pm, understood we were early, staff was not friendly nor accommodating what so ever. Gave cell number to call when room was ready, went to eat no one ever called. Went back to desk, another unfriendly clerk said room was almost ready so she continued check in, gave cookies but no gift bag with water, was also rude. Went to get bags from bellman, he told us we had to come in to get them or it would take forever to find. Was not given any kind consideration for waiting two hours for a room. Room was not worth price, pool area was dirty and crowded with others sharing pool area from neighboring hotels. Pool was not big enough for that many people. Very dissapointed, no enjoyment, so checked out early and drove to Miami to try and enjoy some of our vacation, which we did greatly. Never go back again would not recommend to anyone!\n\nReview 24:\nThis hotel is gorgeous. The room was super clean and comfortable. Check in/out staff was very nice. We did have one problem, which was the mini fridge. They take all of the knobs so you cannot adjust the temperature which we needed for personal reasons. It took a few calls to get someone down there who told us they had no knob and could not fix it. We ended up just going to walgreens to buy a tool kit and made the adjustment. Other than that, we had an amazing stay. It is far enough away from Duval but very close to the beach. There is a free shuttle bus to take you where you need to go that runs frequently. We will defiantly make this our new \"go-to\" hotel for future trips down south! They give you cookies when you check in too!\n\nReview 25:\nI booked the double tree and I was a little skeptical since it is on the other side of the island but I was very pleased. Plenty of parking, great pool, pleasant staff, clean rooms and very comfy beds! I have stayed in key west before at an ecomony private inns they had terrible lumpy old beds(we tried swithching rooms.) So i was very pleased at the peaceful rest. Also, The pool is one of the better ones on the island. the shuttle was extremely convenient and reliable and takes you into the action on duval. If you really want to hang out on duval 24/7 stay closer, but if u want a cool gettaway with pooltime, I wouldn't hesitate to stay here.\n\nReview 26:\nWe stayed in July and got an an upgrade for being a Diamond member. Our room had an extra large balcony overlooking the swimming pool which was very nice. The hotel as a friendly staff and free shuttle to Duvall Street.\n\nReview 27:\nBooked two rooms here June 11-12. There was no bellman, no doorman so we lugged our luggage up the stairs into the lobby. The front desk crew was totally inept, screwing up just about eveything on my reservation. The two rooms I received were shabby and the lock on my room did not work. I pointed that out to the bellman when I moved into the room and he said \"I'll report it.\" When I checked out three mornings later, the lock was still broken. The hotel's \"beach club\" is a joke (it's on a public, dirty beach) and the acclaimed shuttle was never around. The concierge recmmended a local dive service (Subtropical) that was one of the worse dive boats I've ever been on. We left earlier than planned. Just a disaster of a hotel. I am a Hilton Silver Hhonors member and I think Hilton should send an inspector to this place. It's not even up to Hampton Inn standards.\n\nReview 28:\nI've stayed here three time, the last being Oct 10. I've always found the staff to be extremely welcoming, helpful and friendly. The shuttle bus service is convenient, although sometimes overcrowded. The staff at the front desk will help arrange trips (ie water skiing) around the island and arrange transportation there and back if necessary. The Breakfast Buffet has a very good selection and you can eat as much as you like. The hot cookies from the front desk are lovely and, like another reviewer says, if you ask for more you can normally get them. The beds and pillows are REALLY COMFORTABLE - the room is well appointed with Fridge, Coffee/Tea, large towels, TV, etc. The Hotel Manager is a great guy if you get to meet him - when you meet him you can see why his staff enjoy working there. I've always managed to get a good price when I go - HIGHLY RECOMMENDED.\n\nReview 29:\nThe rooms and pool are small and the hotel has no view. The shuttle runs only once an hour to the beach and Duvall. I would skip this place. Your much better off staying at an Inn in town.\n\nReview 30:\nAfter doing weeks of research, we decided to book our \"birthday weekend getaway\" with DoubleTree Key West. Let's say, we won't be returning. Our room was average at best. Hotel cleaning staff never cleaned our room, we had to go in the hallway and get our own towels out of the bin containing them, and put the dirty ones in another bin. The friendliest person there was the pool person. Staff was very close to being rude on every occasion we approached the desk, including check in. Oh, i take that back.. we asked a nice young lady for some change once, and she was helpful. Bed was comfy.. guy in room next to us, yelling most of the 1st night & was ill in the bathroom from apparently too much partying that night, wasn't the most pleasant thing to listen to. housekeepers were in the hall speaking loudly much of the time.. and remember we were out and about a lot of our stay! nope.. don't recommend this place in any way, shape or form.. sorry. when we return to key west.. it won't be the double tree that we stay with..\n\nReview 31:\nThis was our second stop on a 2 week Florida fly drive holiday. We stayed for 2 nights and were very impressed - definitely the nicest hotel of the 2 week stay! Staff were great - cookies were awesome! Bus into town was great fun and it was really funny to see Americans getting a bit drunk and rowdy on their 'Spring break'! Key West seems to be America's party town - more so than Vegas! There was a really good atmosphere and we would recommend the sunset party boat to anyone. $50 for food, drink (although I did get asked for id at 32 years of age! ;) and disco with the amazing sunset as a backdrop! The hotel pool was really nice too. We ate in the restaurant one night and had spicy shrimp wraps which were tasty. Would highly recommend this hotel!\n\nReview 32:\nThis hotel needs a TOTAL renovation.. Small rooms.. OK lobby.. Actually pretty good food.. But other then that.... NO THANKS! Don't waste your money on this one.\n\nReview 33:\nMy boyfriend stayed here for 2 nights as part of our vacation in the Florida Keys. I am a Hilton Diamond member and used points to book our stay in a standard room. Upon arrival, we were upgraded to a suite and given 2 tasty chocolate chip cookies. Our suite was huge, impeccably clean and equipped with a full kitchen. The beds and linens were very comfortable, we had no issues w noise from other rooms. Toiletries are by Neutrogena, We had rented a car but took advantage of the hotels' shuttle service to Duval Street to avoid parking issues. The breakfast spread is large and features delicious typical American cuisine. We spent more time in our room than we usually do on vacation because it was so nice at the Doubletree.\n\nReview 34:\nI read a review on this site about bed bugs at this hotel, and ignored the warning. To my misfortune, I booked this hotel on December 15 for four nights. During my first night at the hotel, I experienced extreme itching on my right foot and leg while sleeping. The next day, I had numerous bites up and down my legs and feet. I chalked it up to mosquito bites from the night before from wearing a skirt. However, by my last day at the hotel, my body was covered in bug bites, in areas of my body that were not exposed to the night air - and thereby leading to my conclusion that the bites covering my body from head to toe (literally) are in fact bed bugs. It is a shame because the hotel had a decent pool and a fair rate for Key West.\n\nReview 35:\nStayed here for three nights. Arrived early and was not able to check in until 2 PM, which was fine, just spent that time getting familiar with the island. We reserved a king suite, which was 2 rooms, living/kitchen area with tv and bedroom with tv. Balconey off of both rooms. The bathroom had a jacuzzi tub as well as a separate shower. There were 2 refrigerators, a microwave and a coffeemaker. The beds were comfortable, there were plenty of pillows and towels and housekeeping kept the room immaculate. It always helps to tip housekeeping, it lets them know you appreciate what they are doing for you. Spent some time at the tiki bar, ate a couple of small meals there too. Food was good, as were the drinks. They did have music in the afternoons and early evening. They also have a restaurant. Evidentally they were at capacity, but it was still enjoyable.\n\nReview 36:\nIt's a nice place if you don't eat at the hotel. I have never had a worst breakfast buffet in my life. Completely tasteless. Sure its only 13 bucks, but its not worth a dollar. In terms of the room, staff etc .. everything was nice. Beds are comfortable, the resort is relaxing!! Hard to rate since it's to bad that they don't get their act around and hire a competent chef.\n\nReview 37:\nSpent July 4 weekend at this hotel and found the staff helpful and friendly. Loved the free shuttle to Old Town and the drivers, who were a wealth of information and shared interesting stories about the island. Concierge was also very informative. Great pool. Loved that massage in a private cabana by pool. Bartendar at Tiki Bar was very entertaining. Hotel was very clean. Guest room was nice. Bed was really comfortable. Breakfast buffet was fabulous.and a real convenience. Will be back!\n\nReview 38:\nWe just spent a week here and this is the definition of customer service. The only exception was the only time I ordered room service (breakfast), it was late from the prescheduled time, not what had been ordered, and not particularly tasty. Other than that, from the check in folk to the concierge to the cleaning to the shuttles which were always on time to the minute, it was a wonderful experience. Would definitely return.\n\nReview 39:\nMy friends and I were lucky enough to stay in the Doubletree Grand Key Resort for one night in August. We sure wish we could have spent a week (or more) there as we were treated like royalty and the entire place was beautiful, luxurious, clean and welcoming. Every single staff member we encountered was friendly and helpful, making us feel like old friends who had returned when, in fact, we had never even been to Key West before.\n\nReview 40:\nCheck in was a horrible experience. Never received key to mini-bar. Our room was paid in full when we arrived, however, when I checked my credit card statement. I found that $100.00 was charge to my account by the Doubletree as a security deposit. I have stayed at many, many hotels and have never been charged a security deposit. I was unaware of the security deposit until I checked my credit card statement. The charge was never explain at the front desk upon check in. When I called the hotel for an explaination the front desk manager was rude and hung up on me. The only positive feedback I can give is the shuttle drivers are very nice. However, the hotel does not run enough shuttles. The overall service was very bad. They offer a connoisseur service, however, when you ask the connoisseur questions you get the impression that your are bothering her. Don't try a get a drink at the pool bar this is nearly impossible.\n\nReview 41:\nWe just returned from a three night stay at the Doubletree Grand Key Resort. My major complaint is that it is very loud, our room faced the pool & there were people at the pool at all hours of the night partying & screaming, two of the three nights of our stay there were weddings with the music so loud we could not get any sleep, we had a two year old with us & the last night we had to get up at 4:00 in the morning & we did not get any sleep. The room was too small & the parking fee was a little ridiculous. I would not stay here again.\n\nReview 42:\nThis is by far the best experience I have had in any Hotel I have ever stayed at. There wasn't one bad thing I could say about the hotel. Everything from the service, room, staff and the cleanliness was unbelieveable. No matter what time of day it was, they were always busy keeping the hotel clean. The staff was always attentive and willing to help in every way. We thouroghly enjoyed our stay and would recommend it to anyone.\n\nReview 43:\nAbsolutely agree with all the previous good comments! We had a delightful 4-night stay in our pool-view room with balcony. The first cup of morning coffee sitting on the balcony listening to the palm trees rustle in the breeze and the evening glass of wine in the same place...fabulous! The hourly shuttle into town and back keeping us out of the crazy traffic...great idea! Only one 'nit pick': The breakfast buffet (free to us Gold members) was good, but expected Hilton Garden Inn/Embassy Suites style chef-prepared fresh omlettes, etc., rather than steam tables at this higher end Hilton property. These items could be ordered off the menu, but for a price. Special mention for the terrific staff at the desk, the breakfast room, all through the hotel...these folks were doing a great job and really made us feel welcome! It was a splurge for us, but well worh it!\n\nReview 44:\nWe stayed 2 nights at the Grand Key resort and we just loved it. The staff is extremely friendly and the whole place has a relaxed laid back atmosphere. We regret we had to leave already after 2 nights. If you're looking for a decent hotel on the Keys, go to this place.\n\nReview 45:\nHad a really great 4 nights in this hotel. Got a large room with 2 king beds, great air-con and nice bathroom with everything we needed. No balcony, but didn't spend long in the rooms. Plenty of chairs by the pool, and the pool itself was fine. Maybe a little warm but the weather was boiling hot everyday! Good shuttle bus, friendly staff, clean rooms. Breakfast was nice, but only had it once as hotel breakfast's are always a little pricey. Yes, it's a lttle far away from Duval st, (10 mins by car) but we had our own car so it didn't affect us. We took the free bus some nights and that was reliable and friendly. Would stay here again, but I did look round the Casa Marina hotel which was beautiful, although more expensive. Didn't get charged the $10 a day for car parking which was a bonus. maybe they like the British?! Would definately recommend this hotel for a relaxing holiday. Key West is amazing!\n\nReview 46:\nThe hotel is great. We liked our room, it was big and very clean. The bed was very confortable. THe bathroom was nice and clean, with lots of samples from Neutrogena. The swimming pool was very nice and clean. The hotel is not in the center or key West or near the beach, but they have a nice shuttle service taking you to the beach and to the center every hour. I would certainly reccommend this hotel.\n\nReview 47:\nWe stay often in Key West , but Doubletree Grand Key Resort is the best, the food is great , rooms perfect, service perfect , shuttle downtown and beach great, We goes next trip again to the Doubletree Grand Key resort\n\nReview 48:\nstayed at the doubetree grand key resort March 28-April 1. the hotel is located 5 minutes from the airport, there is a free shuttle, with prompt service. the hotel also provides shuttle downtown and to the beach. the taxi downtown costs about 15-20 dollars- thus having the shuttle was a real money saver! just make sure you are at the appointed stops at the given time. the hotel is real quaint with an island feel. we had 3 people in a double room, and it was still very spacious. the hotel provides free coffee in the morning. the pool is very nice. and the restaurants were also nice and reasonable. service in the hotel wasn't always the greatest. seem to be on 'island' time, and we were given attitude a few times by some of the staff. if you can get over this, then you'll enjoy the hotel the island of key west is amazing. very small, you can rent a bike, and take a tour of the island. the shuttle buses the hotel provides offers a great way to check the island out!! great mix of food, drinks and shopping! !\n\nReview 49:\nWe stayed in late October. The hotel was clean and the staff was excellent. They went out of there way to make sure we had a good time. The shuttle was punctual and the drivers were great sources of info on local attractions. We would definitely stay again.\n\nReview 50:\nWe stayed at this place, on our recent trip to Key West and even though we didn\u00e2\u20ac\u2122t get to explore much of it due to bad weather, and short stay it looked to be a decent place. One of the important things to note would be the friendly staff, we were checked in promptly and given an free upgrade upon request. They even called us in the room to make sure it was to our liking and made a reservation for us at the local restaurant for dinner. As far as our room was concerned, it wasn\u00e2\u20ac\u2122t anything noteworthy. My husband wasn\u00e2\u20ac\u2122t a big fan of the d\u00c3\u00a9cor and the way that the bathroom looked, he thought it was a little motelish, but overall I was totally fine with it, as long as it was clean, and that it appeared to be. Overall, I would recommend this place for being budget friendly and nice stay at a decent price in an expensive town.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32396, "query_start_index": 32398, "query_end_index": 32398, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "62%", "inner_docs_start_indices": [176, 684, 1716, 2624, 2961, 3401, 4363, 5100, 5660, 6635, 7086, 7754, 8454, 9498, 10408, 10953, 11615, 12166, 12738, 12982, 13947, 14329, 14970, 15835, 16587, 17249, 17481, 18363, 19246, 19447, 20489, 21258, 21432, 22174, 22923, 23798, 24185, 24689, 25129, 25574, 26514, 27068, 27510, 28391, 28674, 29598, 30014, 30245, 31277, 31547]}
{"id": "125161", "pid": "125161", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI would not recommend this hotel to anybody. The service is horrible. I wouldn\u00e2\u20ac\u2122t bother booking a reservation because they overbook and your reservation is meaningless. The site makes it seem like they cater to dogs. There is no \"dog package\". For the dog treats, it is cheap milk bones, not gourmet treats like the W in the French Quarter. Yes its trendy but whatever to their whenever!! I do admit I love the beds.\n\nReview 2:\nThe staff here was awful. Lazy, unaccomadating, standoffish, and rude. Plus, they decided to test the fire alarms at 8:30 in the morning, and didn't even offer to make recourse with the customers who were driven from their rooms in the wee hours of the morning. The GM was rude, the front desk was rude, the valet was rude, and everything moves at a slower pace than the lunch line in an old folks home. New Orleans thrives on its hospitality business, so I'd stay somewhere more hospitable.\n\nReview 3:\nThis hotel was awesome. Very beautiful decor everywhere. The staff was super helpful and went above and beyond to make sure us girls had every thing we needed. There were always candles lit everywhere at night and they changed out the rug in the elevator to say \"Good Morning\" or \"Good Afternoon\". Lots of attention to detail. Close enough to Bourbon Street that we always walked. Quiet and comfortable at night.\n\nReview 4:\nStayed here for three nights and enjoyed the designed-to-the-hilt atmosphere and the enthusiastic front-of-the-house staff. But, little things were not well handled. For example, the phones in my room didn't work for at least one full day. The engineer came to try to fix them but ended up muttering something about \"problems in the walls\", offered me a free breakfast, and left. Also, after a heavy rain storm, the room developed a leak and part of the carpeting got soaked. Since I was leaving the next day, I didn't request a new room. However, I did mention these problems (and some other small things) to the front desk and still (two weeks have passed) have not heard from the manager. Although I generally enjoyed myself, I'll stay somewhere else next time.\n\nReview 5:\nThis is a very nice hotel. Convenient location to Harrahs, the river walk and the French Quarter. Pool is small but nice. Staff is very service oriented. Cold water is always waiting at the door and fresh apples at the counter. Great vibe. Have stayed here many times and never an issue. If you visit New Orleans catch an airboat swamp tour. Vans will pick up at the W. It is a blast!\n\nReview 6:\nI was particulary impressed with the complimentary car service. I was fortunate enough to get a tour and drop offs over the course of my stay from a driver by the name of Felton Delmore. He was great and had a broad knowledge base of the city of New Orleans. If you are looking for a place where the locals enjoy a good meal, do not be too shy to ask him for a recommendation. You should request Felton as your driver, you won't regret it! Overall, I enjoyed the entire staff and can't wait to return to New Orleans to stay at this hotel. Now what's your \"WISH\"!\n\nReview 7:\nMy wife and I spent one night at the W Hotel--New Orleans. The location is convenient to the convention center and to Harrah's, but a bit of a walk to the French Quarter. Service left much to be desired. We booked a package that included champagne. At registration, we were told it would be \"right up.\" That ended up being a wait of over 1.5 hours and required several calls to the desk. The property is geared to a younger crowd and is in need of refreshing. Walls need to be repainted, carpet is worn, and some of the room furnishing have seen better days.\n\nReview 8:\nI arrived late from the airport and walked into the lobby to check in. I was greated by automatic curtains opening to what sounded like a rave / techno meditation session. I literally started laughing when I walked in because it was so pretentious and overdone. Our reservations were slightly complicated and while the staff at the desk while friendly were not the most helpful. Going up the elevator, the same techno/meditation/new age industrial (sorry, but I can't quite place the genre) music followed me all the way to my floor. I reached my room and things picked up. Great bed, good TV all in all decent room. My main problem with the W is they preach the motto \"Whatever, Where ever, When ever\". While a few of the staff came close to accomplishing this, most were more along the lines of \"What? We can't do that/we don't have that, Wait until i can get to you\". The free car service is great as were the drivers. If you like going to clubs, you will probably love this place. If you are more old school and want to relax and listen to Jazz, try somewhere else.\n\nReview 9:\nI was in town to perform a demo at the NOLA Motorsports Complex and a New Orleans Hornets game. I was in town for days and stayed at the NO W for the duration of our trip. The Valet was very quick and precise, never having to wait for our vehicle. Everyone at the front desk was very helpful and the manager took time to help us straighten out a couple of booking issues with our room. The room was more than to be expected and all of the staff were very courteous and helpful. Overall I would say some of the best service I have had in a hotel in a long time. I would highly recommend staying here and will absolutely be staying here on my return trip to New Orleans.\n\nReview 10:\nThis property did everything right. They paid attention to the little details. e.g. the floor mats in the elevators said \"Good morning\",\"Good afternoon\", or \"Good evening\" depending on what time of day it was. Not a big deal but a nice example of the level of care they give. The coolest thing was the free car fleet. All Acuras with very friendly drivers. If you put your name on the schedule they would take you anywhere in six miles for free. One morning they messed up out reservation for the car and double booked. The concierge apologized and got us a cab and told us if we brought back a recite they would reimburse us for not only the trip there but the cab back as well. The lead driver was Paul Reed. He was very friendly and wonderfully entertaining. He got us around on time and was very safe in his driving habits. Everything was just perfect.\n\nReview 11:\nI spent New Year's at the W New Orleans and am happy that I selected this hotel. The location is great with Harrah's across the street, only a few blocks to the Riverwalk, and just a short walk to the French Quarter. The hotel itself is nicely decorated with a beautiful lobby, bar, and pool area (it was too cold to use the pool, but it was nice with cabanas and plenty of seating). I booked a Wonderful Room and had some issues with my reservation prior to staying (the hotel changed the room rate and type), but these were rectified with an e-mail to the hotel. They upgraded our room to a Spectacular Room (not sure if this was because of the mix-up or due to my SPG Platinum status). The room itself was modern with nice plantation shutters that blocked out the light, typical trendy W furnishings, and a decent amount of space. This hotel is also within walking distance to the convention center, so it's good for business travelers. I would recommend this W and will stay here again when I return to NOLA.\n\nReview 12:\nThe hotel has a complimentary car that will drive guests anywhere within a 6 mile radius. On the way to dinner with my co-worker one night, I mentioned to our driver, Paul, that I really wanted to have an authentic crawfish meal before we left New Orleans. He immediately told us he had just the spot. We abandoned our dinner plans and went with Paul to a seafood market where he told us exactly what to order (5 lbs of crawfish and 1lb of shrimp.. I highly recommend it) and even took us to an awesome daquiri shop to top off the meal! On the way there, he gave us a little history of the area we were in and the way it had been affected by Katrina. He drove us back to the hotel, where my co-workers and I indulged in an INCREDIBLE dinner by the pool! He went above and beyond.. thanks again, Paul! !\n\nReview 13:\nMy stay at the WNewOrleans was horrible. My wife and I were staying in the city for a wedding. I don't know which was worst; the dirty room, front desk staff,or the housekeeping MOD. I checked into a dirty room on the 14th floor ( I forget exact room number). I asked to switch rooms and was told that there were none available. I asked for a manager and a very nice (so I thought) lady showed and introduced herself to me as Kenya housekeeping supervisor. She reassured me that she would take care of all my concerns. When she left my room: I overheard her speaking with a male employee in the halls about her aggravation with my wife and I. I was distraught! I will be reporting this to Corporate Headquarters. WNO should hire staff members that enjoy their job.\n\nReview 14:\nI took a girls' weekend trip to New Orleans with my sister-in-law to the W in NOLA. Initially, I was VERY impressed with the service. I also liked the snazzy toiletries that they give you. My one complaint, and it is a big one, is that the room allowed for an inordinate amount of street noise to come into the room. I understand that this is the French Quarter, but for that price (over $300 per night for our room) I want to be able to sleep after partying on Bourbon. The booming from the car stereos on the street outside literally rattled my teeth. I've traveled all over the world and this was by far the WORST night's sleep I have every had in a hotel. By the way, we probably would have stayed on Bourbon Street long after midnight, but we witnessed a woman being shot in the doorway of a nightclub right in the middle of Bourbon Street. Therefore, we took refuge in our hotel room only to be rattled out of bed by the boom-boom of gansta rap. VERY DISAPPOINTING TRIP TO NOLA. WILL NOT RETURN.\n\nReview 15:\nThe customer service at the W is awesome! From the parking staff to the lobby/check in staff to Paul Reed the concierge at the Whatever/Whenever Desk, my experience with the staff has been extremely helpful. I will definitely return.\n\nReview 16:\nDO NOT bring children to this hotel. The rooms are too small and the walls are paper thin-- you can hear (ahem) everything next door. And the breakfasts were overpriced.\n\nReview 17:\nThis place has you fooled, but we spent 3 nights there and would have left but used Starpoinrs. GM and staff were amiable but the place is filthy! Stay away from room 1916 which has a closet as a bathroom...\n\nReview 18:\nWe stayed at the W for a short, romantic weekend getway. The room was awesome and location was perfect. Everything within a short walk. We had a late checkin with no problems and a very early checkout. I will stay there again!\n\nReview 19:\nVery trendy and nice hotel. They did a good job with making over a older hotel. There are small things they do to make you notice the attention to detail. The bed was comfortable, room was clean very nice stay. Across the street to the casino. The only down fall is the the walls are thin. I would stay here again.\n\nReview 20:\nI really enjoyed my stay at the W. The hotel lobby is so nice.. Very trendy... The staff was very helpful and service was great! The rooms are nice but small and rooms could have been more clean.. But the sleep was great, great beds and pillows! !\n\nReview 21:\nHave stayed dozens of times in many hotels in N.O. This was, by far, the noisiest stay. We were on the top floor, so street noise was not a major problem, but the rooms were so poorly insulated that every word spoken in neighboring rooms could be heard, even at normal conversational levels. Hallway noise was also very evident. Did not make for a restful room. The fitness center required a GPS to find....long hallway, several flights of stairs up into a \"dead-end\" room. Would have been frightened for my wife to go there alone. While the decor of the hotel is \"hip\", the construction is old and dated with very small bathrooms and small rooms. The staff was friendly and helpful. Our complaints were basically related to structure of the property.\n\nReview 22:\nI reserved one of the their Wonderful two queen bed room \"as they call it\", and I also call the day before check in and confirmed my stay, but when me and my family arrived we were given A King size bed for 2 adults and 2 children. This was the worse hotel experience I have ever had!!!! Front desk was so rude and not helpful with no accommodations. This hotel says their customers come first if you call the hotel direct and no special privileges if made from the Internet \" as most people do now days!!!!! The pictures online of hotel are deceiving. Hotel and rooms doesn't look that good.\n\nReview 23:\nWe stayed there for homecoming weekend from the 7th until today. It was a terrible experience. Everything was terrible. The room: The room was dirty and dusty. The towels were frizzled and were obviously used to clean shoes. It was disgusting to only realize it AFTER you used it to dry your face. The F&B:The Restaurant was so poorly run that we needed to leave. You get no place settings when you arrive. No spoon for the coffee. No knife for the butter. Coffe arrives cold. Waiters are not to be found. Roomservice: Called last night for 2 cappucinoos at 6.30 am. Called to ask where they were at 7 am. They arrived 7.36 am. We had to go to airport without. Parking: You need to call 20 minutes in advance to realize that they forgot your ca, or misplaced your ticket. At over 40$ per night for the car it is annoying to say the least. Overall: Tired Hotel that needs upgrading. Tired staff that needs to be more with it. This was my secont time at this Hotel because I thought the first one was a fluke. For sure, there will be no third time.\n\nReview 24:\nVery hip and trendy hotel. Great colors and decor. Lots of nice touches. The only slight negative were the staff. They were fine, but a little snooty and aloof. Not friendly at all. When I asked for help with recommendations on places to eat, things to do, they seemed annoyed at my request.\n\nReview 25:\nRead the reviews here, they're all true. This hotel is horrible. Don't let the flashy facade fool you, just underneath is a shame to the Westin brand. Dirty hallways and beat-up dirty rooms. Chewed on pen left on the desk. I saw a used glass on a table outside the elevator for 2 and a half days. Charged 2 times in one day for a 1 day internet fee, charged for food I never took out of the fridge, 28 bucks a day to park, this place is a joke. The management here has NO CLUE how to run a hotel and is, like another reviewer stated, more concerned about the occassional celeb that may show up.\n\nReview 26:\nStayed one night and got upgraded to a two-room corner suite with a view of the city and river. Pros: Great location in walking distance to all major attractions, nice restaurant & bar, friendly staff, very comfortable bed, fitness center, and pool. Cons: Slow and unpredictable WIFI connection that was not worth paying for - hotel should consider new service provider. I'd recommend this property over the W French Quarter for the simple reasons that its rooms are more spacious, there's a fitness center and nightlife. Overall it was a great experience and worth your consideration.\n\nReview 27:\nI spent two nights at the W recently and had to supress myself from laughing on several occasions. The pool has the letters \"WET\" printed on the bottom - thanks, I would never have guessed... This place has pseudo-hip styling flourishes that serve no purpose and dance music is piped into every conceivable public area ( gym, elevators,lobby,restrooms, etc.). As you approach the main entrance, large motorized drapes automatically part and reveal - a staff of slacker twentysomethings ! Overall, those over age 26 may want to look elsewhere.\n\nReview 28:\nMy husband and I stayed here with another couple this past August. This was our 1st time staying at a W and I can't think of any complaints.. the rooms were very clean, beds comfortable. The bars and sitting areas on the main floor were nice for a relaxing drink before going out into the heat. Good location - right near Riverwalk, the trolley and walking distance to french quarter/restaurants/bars. They also have an acura suv that will drive you places for free until 8 or 9pm. Staff was very helpful and friendly. Really nice rooftop pool (although kinda small) & cabanas that we had to ourselves most of the time. We got a discount on rooms through a friend that works for the chain, so I'm not sure how expensive rooms actually are but I would def recommend this hotel to others. We had a great time and can't wait to go back in the spring.\n\nReview 29:\nAs a platinum member who travels a lot, I always pay close attention to the amount of oversight and effort the staff puts into my stays at their respective properties. I have always been happy with the way I've been treated at this location. Late checkout is always cheerfully granted, the platinum amenities are great, the room I've booked has always been upgraded, the valet service is unbelievably fast considering the large volume they have to deal with, and the location of this hotel is unbelievably convenient. There are a vast number of hotels in this area, but each time I've had to book a room, I've always looked to the W first. The last time I stayed there, we were celebrating a special occasion, and everything from check-in to the drink service at Whiskey Blue was top notch. The room we got was a huge suite with a separate living area on a floor with beautiful views of the Mississippi River and the downtown area. I'll definitely be staying here again.\n\nReview 30:\nI stay in New Orleans often and the W is always my first choice. The location is perfect, right across from Harrah's in a very safe area, even late at night. The rooms are clean, a bit small, but with the clean W style, it doesn't feel cramped. The service is fantastic. I had a friend leave two dresses in a closet, didn't realize it until a month later, called the W, they still had her dresses and overnighted them to her free of charge! On another occasion, I had a minor complaint which I voiced to one of the managers. The hotel admitted responsibility (anywhere else you would just get a lame excuse), addressed the issue, and I was totally satisfied with how the situation was handled. I'm fairly difficult to please and I've been more than pleased with my experiences at the W.\n\nReview 31:\nThis hotel is very nice. I think I like the beds the most. One of the best I've ever slept in. Someone met us at the door and took our luggage and walked us up to our room. Service was very impressive! Also the location is great being right across from Harrah's Casino. The only thing that keeps me from giving this 5 stars is that they charge a lot for valet and internet. The valet cost $28 a night and internet is something like $24 a day. Most hotels offer wireless internet for free.\n\nReview 32:\nIf you're only looking for a hotel that is conveniently located about halfway between the French Quarter and the Garden District, and next door to the casino, then this W in New Orleans is for you. However, you must know that you'll be sacrificing quite a bit of money from your wallet, possibly your sanity, probably your standards for room cleanliness, and definitely a good night's sleep. A friend and I stayed here over the long Thanksgiving weekend. While the staff were always friendly, we were very disappointed with most other services offered by the hotel. The rooms weren't cleaned properly, there was oddly no soundproofing between the hallways and the rooms, and in this day and age, it was unpleasantly surprising to be told to pay for wireless internet while staying there as a hotel guest. I know that we should let the good times roll when in NOLA, but I would have expected a hotel like the W to be prepared to deal with the aftermath! Overall, not an enjoyable stay at the hotel; my impression of the W hotel chain has fallen considerably. Never fear, NOLA, I'll be back - but I'll stay elsewhere.\n\nReview 33:\nFirst of all, I have stayed here 4 times as the location is great, however, the service is aweful from the management down. The \"car service\" has never been up and running during any of the 4 time I've stayed here (even though when you call them, they advertize it when you are on hold). They don't guarantee the rooms which they claim you can stay in. Some of the employees are outstanding, but it is obvious that management needs help.\n\nReview 34:\nTerrible service, the staff are slow and unorganized. Room service was frequently forgotten. The layout of the rooms are very odd in shape the bathrooms are very small. This hotel needs a makeover. The worst experience ever !!! !\n\nReview 35:\nStayed during the first week of March for a conference with the conference rate of $195. The lobby definitely had that nightclub atmosphere which I loved. Geared towards the younger crowd with music pumping through the lobby and pool area. Staff was friendly and helpful. Free internet in the lobby and free Illy coffee in the morning at the Martini bar. The room was a fair size and included a good-sized desk and LCD TV. iPod dock station is a nice plus. The one thing I found strange was the lack of an air fan in the bathroom. So be prepared for fogged up mirrors when showering. Overall, I had a nice stay there.\n\nReview 36:\nStayed for 3 nights in a one king size bedroom. Very clean hotel located on the edge of the French Quarter and across the street from Harrah's. If you find yourself in the room for anytime at all, TV reception is great with plenty of channels to choose from. The room was a decent size and the bed and pillows were very comfortable. Amenities in the bathroom were plentiful, and had a nice aroma. The pool area is very nice. We didn't use the pool, but had to walk through the pool area to get to the gym. The gym was a little crowded, but had really good equipment. The only negative's I can come up with are it is a dark hotel. If you have poor vision, I hope you have someone with you to lead you to the elevator. Also, as most hotel lobby's in New Orleans are, it's a place for the young who like to party. Not really a surprise.\n\nReview 37:\nMy first stay in a W and I just don't get it. This property is a 1960s concrete block chain hotel with a fancy atrium and not much else. The rooms were small, cheaply furnished, noisy and dirty. Bathrooms were tiny and don't seem to have been updated since the place was built. Service was lousy, apart from the over excitable \"greeter\" who was just annoying. Being a Starwood property, everything is extra cost - internet, breakfast, parking, are all way overpriced. I realise the W brand has been successful in marketing a hip boutique image, but it's all on the surface and pretty cynical. If this is the experience you want, then stay in an independent boutique hotel where the staff and owners really care.\n\nReview 38:\nJust got back from 4 nights at the W. The biggest issue is the cleanliness of the room. This hotel isn't up to standards, TV cable went out, shower dripped, room wasn't cleaned by 5:30PM. I could go on and on. Bottom line, there are other hotels in New Orleans with much better service.\n\nReview 39:\nBooked through the \"Fine Hotels and Resorts\" program. This hotel should not be a part of that program. Small rooms, not very clean. Front desk that doesn't offer benefits that were available from the FHR program. Called room service, could barely hear her with all the loud background noise. In room movie doesn't work. Food in the Zoe Restaurant was ok, not great. Not impressed. Won't return.\n\nReview 40:\nI stayed here because Harrahs didn't have any rooms available. This was the only place available. When I walked in, I thought I was in some wanna be hip night lounge. The person at the front desk was ok. The rooms are extremely small and I had no idea what all those symbols, words, etc meant on the phone to get services. There was a basketball tourney going on in town and since the walls are paper thin, you could hear everything. I smelled marijuana smoke throughout the hallways and the elevators and the staff didn't seem too concerned when I reported it. The valets outside seemed like they were there to pick up women. One even asked me if I wanted to hang out when he got off! Needless to say, I didn't feel real safe staying there knowing ppl with access to room keys are looking for action with the guests. This place is cool for hip party goers in their 20's and early 30's. I will never stay there again.\n\nReview 41:\nI've been meaning to write this review for a while, because the W New Orleans is one of the most fun hotels I've ever stayed at. I went down in July of 2009 for a bachelor party with 12 of my closest friends. I planned the party, and picked the W New Orleans on a recommendation from a friend who had been before. The location simply couldn't have been better. The peace and quiet of being outside the French Quarter, but within easy walking distance of less tham 5 minutes. The casino across the street. Mother's next door! I think I took a taxi once in the entire three days. The staff was such a pleasure to deal with. They handled complicated check-ins and payments with each and grace, helped arrange transportation for our group, and dealt with some fairly unusual requests. Very reasonably priced. Everyone was really impressed. In fact, I probably got more comments about how great the hotel was than any other aspect of the trip. It was so good that I am returning to the W New Orleans this spring with a group TWICE the size. Be on the lookout.\n\nReview 42:\nThe lobby is nice, the rooms are small, very humid and stale feeling. The A/C would not cool, didn't get below 73 degrees. There is dust on everything and rust on everything in the bathroom. The plumbing is awful, very little water presdure, leaky faucet, outdated tub/faucets. Paper thin walls, and horrible feather pillows. Have always wanted to stay here, will never stay here again!\n\nReview 43:\nThis a a very nice location. Approximately 7 blocks from Jackson Square in the French Quarter. It is about 3 blocks from the Riverwalk and right across the street from Harrah's Casino. The lobby is really chic. This is where the positive reviews end. The rooms are REALLY tiny and the walls are REALLY thin. Our bathroom was LITERALLY dirty- floors, vanity, toilet, mirror, etc. One day I put something on the floor just to see if the housekeepers would clean it- They didn't.) Parking is $38 per day. ROBBERY! I would consider others hotels in the vicinity. The rooms are sub-standard for any hotel's standards.\n\nReview 44:\nWe visited your hotel 3/16-3/18/12. Customer service was great. Especially Tony, who handled our bags and arranged for a ride. He was proactive, friendly, and helpful. Great representative of your company!\n\nReview 45:\nstay here. great staff. close to everything. harrah's across the street. a 5 minute walk to bourbon (and you get to catch some zzzzs). rooms are real modern and cool.\n\nReview 46:\nGreat location. Only steps away from the French Quarter. Close enough to walk but far away from the madness that comes with the French Quarter. My girlfriend and I walked The W French Quarter and were SOOOOO glad we choose The W New Orleans. Larger proof top pool, better set up and a great party compared to The W French Quarter. Service was goo, food was great and, most of all, we received amazing service from BIG P!! Pretty much helped us out everyday we stayed at The W New Orleans and made our trip a memorable one! It's always nice to know guys like BIG P are there to help with your W experience. He always went the extra mile for us! Made our vacation that much more enjoyable and his recommendations and advice was always on point! A HUGE THANK YOU TO BIG P!! !\n\nReview 47:\nThe staff was great from the moment we pulled up to valet our vehicles and from when we left the hotel. The rooms could use rennovation, but from what I was told the hotel is going through a product change next year. We had a flat tire and the valet manager was very helpful with helping me find a Firestone down the street that could fix my tire. The Whiskey Blue Bar was great. The drinks were a bit pricey, but not watered down like most places in New Orleans. My Breakfast was a bit cold at Zoe, but they corrected that issue real quick. They also had Bliss Products in the room which was pretty cool. Also the Acura service is great I believe our driver name was Darren. He was cool as hell. The location is great being right across from Harrahs, and mothers for those who like that place. When I come back to New Orleans I will be back at the W.\n\nReview 48:\nFor the price of this place, ($400+ per night) I expected great service. Instead my fianc\u00c3\u00a9 and I had to port our own bags up to our room as no bellman was available. She had to stand outside with them to keep an eye on them while I checked in. My cleaning didn\u00e2\u20ac\u2122t make it up to our room. I had to call the front desk to have it delivered. Did not have a king room available even though that's what I booked. For the money there are much better places to stay in New Orleans. I'll pick someplace for next year's Jazz Fest.\n\nReview 49:\nWe were here for my husband's work conference and what a RIP OFF! No vending machines, no free wi-fi ($7.95 per every 15 minutes) and the service was horrible for the money you pay. $35 night to park your car. A bottle of water in the room was $6. Unless you are so stinkin' rich and money is truly no object, then this is most likely your hotel. They expect you tip for every move the staff makes on your behalf (even if the staff never follows through or you have to ask 5 times minimum). The cleaned our room and never even gave us all our towels back for the ones they took. While the hotel is beautifully decorated and the location is very nice, I still don't recommend it. The A/C there is great, I must say that. Oh and some of the performers for Harrah's, which is next door, stay there if you are into chasing fame.\n\nReview 50:\nThis hotel definately needs a good cleaning and a makeover. It doesnt even come close to the W in NYC. Lets not even get started on the price of breakfast. 3 adults and 1 child cost $150.00 with the tip, for eggs and toast, are you Joking. Its rowdy, loud and filled with low lifes. I chose this hotel thinking it would reach the standard of the W in NYC, not the case. On a positive note the young women at the front desk was friendly and extremely helpful.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30854, "query_start_index": 30856, "query_end_index": 30856, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 606, 1109, 1533, 2309, 2705, 3279, 3849, 4930, 5610, 6479, 7504, 8319, 9096, 10110, 10356, 10538, 10758, 10997, 11324, 11584, 12348, 12953, 14012, 14316, 14923, 15521, 16076, 16936, 17919, 18718, 19219, 20347, 20797, 21039, 21669, 22515, 23239, 23538, 23945, 24875, 25942, 26341, 26966, 27184, 27363, 28148, 29012, 29548, 30385]}
{"id": "2515585", "pid": "2515585", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel has great facilities and right in the heart of the strip however dissapointed from the start. 1st they checked us into downgraded rooms, then charged us to upgrade until we found the paperwork & they refunded the upgrade fee after wasting our first 5 hours. the staff where extreamly rude. we also got a bonus night due to our large group booking however they kicked us out of our room in the am to move us to another downgraded room, we decided to leave early and go to Palms Place where we had a much better time, with far superior service and a short travelator ride to the palms casino. Ceasers palace has a great pool area and onsite shopping but the service and poor rooms really destroyed our stay. Hotel Manager if you read this review its time you guys make serious changes to your systems and staff training.\n\nReview 2:\nOur nonsmoking room on the nonsmoking floor smelled of smoke. Complained to front desk and was told \"just throw the ashtray away\" & we'll spray the room with Lysol. We said no to the Lysol, so front desk offered to bring in an ozone machine to clear the air but we had to be out of the room. Left at 6:30p for an early dinner, returned at 11:30p, ozone machine was left in hallway & never plugged in. Had to use phone in another room to call front desk since ours was broken. Complained in person to a very annoyed front desk staff member. I should mention the room was not dusted during our stay nor were the 3 glasses with lipstick stains ever removed and the phone was never fixed. Hey Caesar, stop the charoit race and fix your hotel.\n\nReview 3:\nWe stayed at Caesars Palace the weekend of July 2-5 and had a fabulous time! The hotel was beautiful (great location), the rooms were lovely, and above all the service was excellent! At check-in, when I presented my i.d. to the representative at the front desk, she immediately noticed my birthday was that weekend (without me mentioning it). She then took the initiative of sending me a complementary gift, with a personalized card. I was quite surpised as the gesture was completely unexpected. I was impressed with the attention to detail. Our room was in the Forum Tower (I was pleasantly surpised after reading previous reviews). The room was large and included plush velvet chairs and a generous bathtub. The pool area was beautiful and the hotel offered multiple restaurants and shops for every taste. The customer service at Caesars exceeded my expectations. We had a great time and look forward to visiting again very soon!\n\nReview 4:\nMy wife, and I stayed at Caesars over Christmas. We really enjoyed our stay. Our room was in the Augustus Tower (Floor 33) overlooking the Bellagio fountains. The room was nicely equipped (even an LCD TV in the bathroom) and the staff very friendly. The casino is nice, the restaurants are good, and the forum shops were fun. The only complaint I had was the TV Remote kept messing up. Housekeeping came right up and fixed the issue and advised what to do if it happened again. It happened 2 more times during our stay. Other than that no complaints. I would certainly recommend this hotel to friends.\n\nReview 5:\nHotel is in need of a re-vamp, it's ok but not palatial. Our room, 1475 has great views, but when we arrived the bulb in the toilet area was not working (so much for them checking everything!) and the jacuzzi bath had a mark.stain where water has continually dripped from the tap - it makes it look really dirty even when it probably isn't. The noise - hideous - imagine a water cistern/boiler filling up - it takes 15 minutes, is really loud and you will know when it has finished as it sounds like somebody dropping a brick in a tin bath - one almighty loud clunk! We stayed 4 nights, out of which I had to take sleeping tablets on 2 of those; my husband slept fine, he might have had some help from Jack Daniels :-) Pool area is nice, waitress staff get to you eventually. Rao's terrace area great for afternoon drinks in the shade. We stayed in Luxor on our last 2 nights - better rooms, MUCH better sleep! Fuscia restaurant is great - ask for Gerard to be your waiter - you'll see why, the mans a gem!\n\nReview 6:\nMy friend and I stayed at Ceasars for three very LONG days. Our room was HORRIBLE! Our toilet was not attached to the floor properly. Our view was of the airconditioning system. Our room was located above a bar and the music sounded as if it was in our room. Our beds sunk in the middle. Took FOREVER to get HOT water in the shower! Upon checkout I voiced my concerns about the room and was not taken seriously at ALL. I am not one to cause a scene. So when I arrived hom I called Ceasars and asked to speak to a manager and was pretty much told OH WELL! My husband and I are going back to Vegas in two months to celebrate our 15 wedding anniversary and guess where we will NOT BE STAYING? Can you say CEASARS! NEVER again will I spend my hard EARNED money in such a crappy hotel. I have stayed at Best Westerns with NICER ROOMS and BETTER SERVICE! On a happy note my friend and I transfered from Ceasars to THE RIO, and were treated like QUEENS!\n\nReview 7:\nWe stayed in caesers with another couple for 10 nights,a bit pricey but no other complaints,cheesecake factory is the best place to eat,good food and big portions reasonable price,perfectly placed on the strip.excellent experience will definately return.\n\nReview 8:\nAlthough I was visiting LV for Bette Midler's concert, our room in the Palace Tower, which was \"upgraded\" by suggesstion of the Platinum check in clerk (additional $25 dollars a day to get a jacuzzi tub), was nothing special. The bathroom was almost as big as the sleeping quarters. But....no complimentary coffee pot, closet doors were most difficult to open and close, shower stall needed recaulked and the door jam in the separate water closet had something \"yucky\" at the bottom -- maybe a repair gone bad? The room was quiet, but the hotel complex is HUGE! It makes for long walks and they don't have courtesy carts or vans to take you to the othe end of the forum to enjoy dinner and/or shop. The older Vegas and prices are a gone but not forgotten. Bring lots of money for food.\n\nReview 9:\nI've just spent 11 nights at Caesars Palace, Las Vegas and had a fantastic holiday but no thanks to the hotel or casino itself. Having stayed in Vegas before I was expecting the 'tacky' yet amusing theme to the hotel but did not expect the extremely poor level of service I encountered on many occasions. I must add that a minority of staff were great - the bell staff, reception and room service all living up to the service you'd expect from such a well-known, established hotel. However unfortunately their efforts were somewhat tarred by the discourteous, flippant attitudes of a number of others. Fortunately Las Vegas is such a great place with so many distractions that it was easy to escape Caesars and enjoy our holiday elsewhere. Next time I'll be staying at Wynn!\n\nReview 10:\nMy husband and I stayed at Caesars from 4/26 to 5/1/09 and renewed our 25th wedding vows in the Garden. Melissa the wedding planner was outstanding, the salon and spa, meeet my expatations. We have stayed at numerous Harrah's property and have not been disapointed with any except the IP. We had another couple who came with us and just loved Caesars. The trip was out of this world. I recommend Caesars to all.\n\nReview 11:\nWe stayed at Caesars Palace for two weeks and also held our wedding in the Venus Gardens. When we arrived and checked in, we mentioned that we were getting married in the hotel, we were immediately upgraded to a petite suite in the palace tower at no extra cost. Upon entering our suite, words are not enough to descibe how conveniently it was located to our wedding venue and how beautiful it was - 2 bathrooms, one with a jacuzzi and both connected by a double shower area. there was also a sittng area that overlooked the spectacular pool area. The suite was cleaned daily and nothing was too much trouble. We found our way around the hotel no trouble and all staff were very friendly. The actual wedding was fantastic and co-ordinated brilliantly - the location was excellent and our wedding co-ordinator was both proffesional and helpful. Caesars is located centrally on the strip and we would recommend this hotel to everyone! !\n\nReview 12:\nStayed in the Roman Towers. Asked for an upgrade but they said it would be $80 more per night so turned it down. The bathrooms do NOT has doors. We had traveled with two other parties. Did not feel comfortable asking them to come to our room to relax and enjoy a drink when there was no door on the bathroom !!!!!! They said none of the rooms had bathroom doors not just ours. Also no coffee pots in the room. No outlets by the desk which was major disadvantage for us. No soap dish in bathroom. Very disappointed. For $227 a night and all the other hotels in Vegas, we would never stay here again.\n\nReview 13:\nI had a room on the 43rd floor of the Augustus tower. Very lovely decor, with two LCD televisions (one in the bathroom!). I arrived on a Sunday evening, so check in was extremely quick, unlike other times I've arrived in Vegas on a weekend evening. The staff was helpful, and the dealers were extremely friendly as well. I was there for work, so my rate was reasonable ($149).\n\nReview 14:\nAlthough Caesars was an icon of old Vegas, there are far better places to stay now. We brought our niece out here for her 21st birthday. We had seven rooms. They couldn't even get us in the same tower let alone get our own daughter in an adjoining room to us. We went through booking.com and we paid 50 dollars a night more per room than the rest of the family who went through hotels.com. Not one single person in our group won anything at Caesars but we all won at other casinos. We won big too so this isn't a sore loser talking. Everyone is going home with more money than we came with. We will never stay at Caesars again and never use booking.com. Someone is lying about me not calling to request rooms together and they couldn't even find my reservation for an hour when we got here. I travel 220 days a year. I know how things work.\n\nReview 15:\nI've lived at some different hotels in Vegas before (Circus Circus, Golden Nugget and The Hilton) and even if they are not competing in the same class I was really impressed with Caesars Palace. We booked a room trhu hotels.com and when we arrived I asked for an upgrade. I was presented with a catalouge of different room types and what prices I would need to pay to upgrade: I asked for a room overlooking the Bellagio fountains and that was also what we got. The room was big with a panorama window where we enjoyed a spetacular view. The hotel is clean, the service is great (but naturally not very personal in such a big hotel) and the pool area is very nice. The only drawback were that we had to pay to use the gym. The fantastic forum shops and all the restaurants is an added bonus. Would absolutley pick Ceasars for our next stay in Vegas!\n\nReview 16:\nI unfortunately stayed in one of the older rooms at Caesars, and was very disappointed. I had to change rooms because the bed was so uncomfortable....only to be moved to a bed that was no better. I was told all the rooms were going to have the same type of bed....to get a better bed I would need to upgrade. I offered to pay for an upgrade to get into a better room, but the only one was was available was $500 more...a price I was unwilling to pay. To me, a hotel is only as good as it's bed and it's shower. The shower was the same quality as the bed...poor. While in the room I felt like I was staying at the Motel 6 and not the Majestic Caesar's Palace. Next time, I'm staying at the Bellagio.\n\nReview 17:\nMy husband tagged along with me to a conference I attended in Vegas. We figured while we were there that we'd get married. I loved the hotel - so big I just started to get the hang of it at the end of our week stay! The room was nice with a jacuzzi and mirrors on the ceiling. The maid service was not so good. One day they forgot to give us toilet paper another day it was towels. When we left to get married around 6:00 p.m. the room still had not been cleaned so we asked if they could come and do it. We got back after the ceremony and dinner around 11:00 and the room still had not been cleaned so we just asked for them to bring us up clean towels and toilet paper. Nothing like having to straighten up and make the bed on the night of your honeymoon!\n\nReview 18:\nCaesars was terrible, my husband and I were there at the end of January. The check in lines were long, and the staff was rude. I was hoping to use the spa however I was told I was not allowed to view the facility. I didn't want to see treatment room however I did want to see the area I was going to spend over 200.00 dollars for. The rooms in the Roman Tower are old and dated. I would compare the room to your average Best Western, with a lot higher price tag. I would also not call them clean. My very large bathroom had hair in the tub, I also found a used condom in the room. When calling the front desk, they told me they were soory and would get somweone there to take care of it. I was also given a 50.00 food and beverage credit. When I asked them about a new room they told me none were available. I will never go back.\n\nReview 19:\nThis was our first time in Vegas. After a 5 hr flight we had to wait on line at the check in of the hotel for over an hour. When we got to our room , it was just like any other cheap hotel room. Our closet and safe were in the bathroom. When I went to use the blow dryer it was broken and when I called to have another one sent I was told I \"had to wait, because they had a long list of people ahead of me\". Then one day they didnt even come to clean the room or make the bed. I was so dissapointed. The casino was so confusing to get around in, I would never go back to Caesars. And by the way dont stay in the Roman Towers.\n\nReview 20:\nHad a great time in LV and saw opening night Cher...stayed at Caesar's. Yes we saw a tiny sign in the fridge that said you will be charged immediately for anything you eat or drink from the minibar but it also includes the food up top on counter. ANYTHING you pick up, including the inspection of the Love Package Box, you are instantaneously billed for. That little item was over $80 even tho we simply took a look at the outside of the box. Don't even move something around to get at the water...you'll be billed in a heartbeat! I did notice when checking out that the pool boy upped his tip from $25 to $150 but the counter person refunded my money. It seems this wasn't the first time someone had mentioned this \"error\". Bobby Flay's restaurant was great, Cher was fabulous, but you had better have plenty of money along.\n\nReview 21:\nThe hotel rooms and service were impeccable. Every member of the staff from Bellhops to Management were there to service our every need. In such a grand hotel, I thought a need for road bicycle storage may have been a issue, but they made every effort to accomodate my needs and did it with a smile. I was able to visit the Caesar's Coliseum and see Rod Stewart in concert. The show was spectacular and the every seat had an excellent view. On my next visit to LV, I will surely plan to stay again at Caesars.\n\nReview 22:\nThey ruined my wedding day!! I reserved a suite for my wedding to get ready in and have for after the wedding and they GAVE IT AWAY. My wedding party (8 people)and i hand to get ready in a small room together. We called every hour that day to see if our room was ready and they keept telling us no. At the last minute they told us they gave the room to someone else. They finally put us in another suite 3 hours after my wedding. I had an appointment to have my makeup done in the main salon and they were over booked and sent me to their other salon which made me 15 min late for my wedding. I had to write to several manager just to get my money back, but the day was still ruined and it cannot be replaced!!! Go somewere else !! !\n\nReview 23:\nI stayed at Ceasars for two nights. You couldnt pay me to stay at Ceasars again. The bathroom had no electricity for curling irons or hair dryers, the lights were flickering due to dying light bulbs, the TV and main standing lamp were unplugged, it took me 30 minutes to wash my hair due to the extremely low water pressure, the iron left calcium deposits all over my clothes and the sheets were so rough they exfolated my skin...maybe that was suppose to be a perk?\n\nReview 24:\nMy family and I were very impressed with this hotel. Rooms were very nice and clean. The showers were amazing! My kids enjoyed the t.v. in the bathroom. Must see pool area. I've been back home less than a week and I am ready to go back! Thank you Caesars!\n\nReview 25:\nWe stayed at Caesars July 31, 2008 in an Augustus Tower Room. The room was amazing. So nice I had to take a picture before the luggage came. The bed was very comfortable and the bathroom was sublime. The casino is very nice as well with friendly and helpful staff in the gaming areas to assist and help you learn what to do if you want to try something new. We ate at the restaurant Bradley Ogden and I would really recommend that to anyone staying at Caesars. I expected nothing but the best from Caesars and am happy to say that I was not disappointed.\n\nReview 26:\nCaesars is a very big hotel but I think the more days you spend there the more you like it. This was my third stay at Caesars and once you know your way around it, it really is a one stop shop casino. Its location is perfect and has all the things you would ever need in a hotel. Only downside is the Palace Tower Jr suites have the shower in between two bathrooms and someone couldn't figure out that a frosted glass would be betterwhen you go with another guy. Also the drain was a bit cloged and water leaked out on the bathroom floors which must have been happening for a while based on the stains in 940. Otherwise great stay. If you like to shop stay at Forum Tower, use the pool stay at Palace and the spa stay in the new augusta tower.\n\nReview 27:\nCheck in was fast and we were upgraded for free to the Augustus Tower. The room was spacious and beautiful and the bed was very comfortable. The location is perfect for walking to shows, restaurants and shopping. The staff was always very friendly and helpful. My only complaint was the coffee in the room was not free. Other than that, I would definitely stay there again.\n\nReview 28:\nI stayed at the hotel for a meeting. At first I was worried because i knew it was very large. I asked for my room to be close to where the meeting rooms were located. This worked out perfectly. It only took me a few minutes each day to get to my meeting. As I started exploring the hotel i realized it was very well laid out even thougfh it was large.It was actually easy to make your way around the beautiful hotel and had so many wonderful restaurants easily accessible to you. Of course the Forum shops and restaurants were great also.The conceirge was very helpful in planning my dinners and shows before I came to Vegas. This was my first real visit to Vegas and i really wanted to maximize my free time from the meeting.I would be very happy to stay there again.\n\nReview 29:\nAll I can say is, I'm glad my husband's office paid for this hotel or I would have been more upset with everything. We stayed in February 2004 for five nights. When we first checked in at the airport, it took forever and nothing extra was offered. The other three parties checked in at the hotel and all three got upgrades on their rooms. Who wants to wait an hour to eat breakfast at the small buffet and pay $25 per person for it? There were only two places to eat breakfast in the whole vast openess of Caesars Palace, a buffet or pastries. You had to hang your clothes up in the bathroom, so if you didn't want them steamed every day, you had to hang them up on the lamp. I guess the only good thing about the Palace was the size of the rooms. I don't think I would go back even if the company was paying the bill.\n\nReview 30:\nWe stayed on Monday-Wednesday for a conference. I point this out, because I was told that waiting in long lines for everything was much worse on Fridays to Sundays. We encountered long waits and lines for virtually everything in the hotel- taxis, bell man, meals, etc. The staff were uniformly surly and unhelpful. Our room in the Augustus tower at $330 [conference rate] was moderately luxurious and well kept.\n\nReview 31:\nStop bringing kids to Vegas! The city has gone back to the original marketing campaign for adults. No arcade is one of the reasons that make this a comfortable atmosphere for kid-less adults. I told them in advance of my husband's birthday but they didn't give us anythying special, like an upgrade. We checked in at the airport at 10pm on 7/2/04, so I knew most of the \"good\" rooms would be given away by the time we arrived. The airport check-in made it very convenient. FYI- it closes at 11pm. We got a room in the old tower, but the room wasn't as bad as others on this website have made it seem. Bathroom was large. Room was large. I didn't require a jacuzzi so the lack of one was not a problem, but I was surprised at the poor quality of bath products. I was also expecting turn down service, or at least leave me a chocolate every night. In summary, the location was best for those who like to shop at the Fashion Mall, Desert Passage, Venetian, Bellagio, & Forum Shops. And it's convenient for those who go to high-end shows.\n\nReview 32:\nMy husband and I just got back from our fist and last trip to Vegas. Caesar's was just like everything else in Vegas, all surface with no substance. When we arrived we were very disappointed with our room, it was much smaller and less attractive than we expected from such a big name (and for the prices we paid!) Finally, after the second night of sheets and towels with holes and being miserable and uncomfortable my husband complained and we were upgraded. The new room was MUCH nicer, but still we've paid less and stayed in nicer resorts in Mexico. Our number one complaint though is the pools. They had 4 pools, one had a cover charge of $20 a person and the other three were constantly closed. When they were open they were full of badly behaved children and floating garbage. We didn't realize Vegas has gone from \"sin city\" to \"small children with no parental supervision city\". Also, all of the pools are only 3 1/2 feet deep, little help in 117 degree weather!\n\nReview 33:\ncaesars Palace is a huge lovely hotel based pretty much in the middle of the strip. But beware anything in the place costs a small fortune The Nightclub Pure is worth a visit and you get in there for free if your stopping here But expect to pay top dollar for everything food, coffee, alcohol and most of the shops in the forum are designer louis vutton etc The restaurants are also very expensive which may indicate why they were mainly empty when we passed them Plus if your not a gambler the non-stop ching may eventually get you down But hey maybe that's my fault for thinking it wasn't just about the gambling but pretty much it is\n\nReview 34:\nI've always wanted to stay here even before The Hangover made it so popular. The basic room is terrible! Everything is VERY old and stuck in the 80's... Along with the 'tube tv'... For a price they will upgrade your room... This is a must, but like I said it's NOT A FREE UPGRADE!!! The food is overpriced, the staff is rude, and the managers on duty are even worse!!! We had a horrible experience at the \"slice\" located in casino, and let me tell you this... At Caesars palace the customer is always wrong! WE WILL NEVER BE BACK!!!!! I will be happy to take my business somewhere else... Such a let down!\n\nReview 35:\nI got an email offering an upgraded room weeks before we arrived. It was a reasonable price so I paid for the upgrade. When we arrived to check in, we were told there were no upgrades available although we pre-paid for it. Therefore, we were put in a room in the \"old\" Caesar's tower, the one that's been there since the 60's. The room was terrible, everything, except the bed, looked like it was still in the 60's. The only good thing I can say about the room was the bed, very comfortable. The worst part was no coffee maker in the room. What hotel in Vegas doesn't offer at least 2 free cups of coffee in the rooms ? If you're staying at Caesar's and they try to put you in the \"old tower\", tell them no and go stay somewhere else.\n\nReview 36:\nHad a very nice room comped for 2 nights. Tight slots. Buffet don't waste your time.\n\nReview 37:\nI was so disappointed in the lack of service. I was overbilled 4 times while I was staying there.Then after I got back home they billed my credit card for expenses on dates after I had checked out.\n\nReview 38:\nI stayed trhee nights in June 2008 at Caesars Palace in Las Vegas. We were in the Centurion Tower. The room was simply terrible like a room of Motel 6: furnitures of the '80s. The room was not very clen especially the bathrooom. There was a lot of noise from other rooms. Staff not very friendly at both reception and Valet Parking. For the price that you pay at the Caesars Palace is better to add something and book at the Bellaggio or Venetian. Never again! The only postive thing is the Forums shops: they are simply fantastic!\n\nReview 39:\nFrom the moment we checked in we had problems. Wrong rooms, old rooms etc... Eventually got that sorted out - but would recommend you don't stay in the Roman Tower as the rooms are uninspiring to say the least. When I said we thought we had sorted the rooms out on checkout they had made the wrong changes in their computer system and were trying to charge us for 3 rooms instead of 2. This took some sorting out and eventually the intervention of a manager, who did give halve our spa treatment. If the front desk had been more customer focusec I am sure I woul have accepted an \"I am sorry\" but as they weren't I asked for compensation. They are doing themselves no favors! Otherwise the hotel is in a good place and the lobby, spa and forum shops are great. Would stay at the Bellagio, Venetian or Mandalay Bay next time.\n\nReview 40:\nMy boyfriend and I were very excited to stay at Caesars Palace because it's one of the most iconic and luxurious looking hotels on the strip. We booked their classic room and were shocked when we arrived. The room was very big, but the furnishings and bathroom were extremely old, stained and dated! Aside from the size, the room looked like a dingy motel that I wouldn't have wanted to stay in at any price, let alone the price per night for Caesars. It's possible that some of the more upgraded rooms are nicer and newly renovated - but I expect a certain quality from Caesars no matter what room I am assigned.\n\nReview 41:\nThe room was crazy, we had a room with a hot tub in the living room. The mirror on the ceiling was a nice touch as well. Huge hotel with a great mall.\n\nReview 42:\nI always thought this place was 5 start judging from the grounds...turns out it definately is not, it only pretends to be. Having stayed at Bellagio and Venetian, this hotel is no where close in their league. Casino is just average; some parts feel like a dirty property in downtown Vegas; just feels very ordinary. Lack of security; Mirage, Venetian, Bellagio all have security by elevators - not the case here. Just a bunch of little problems; oh yeah side note, can't believe they don't have a $10 craps table - this place pretends to be something it's not. For the price you can do a lot better.\n\nReview 43:\nafter all the legendary hype (augmented by its role in \"the hangover\"), guests should come to expect a four-star experience at caesar's palace; however what they don't tell you is that there are marked differences between the towers based on when they were built. for example, the augustus tower has lcd televisions, the roman tower has old school phillips tvs. the augustus tower has better water pressure, wireless signal strength and linens as well. during our stay in the roman tower we had to get the safe re-calibrated, the modem reset, the ethernet cable replaced and they even had to change out a valve in the shower before we were finally upgraded. the augustus tower would have been a welcome change except they assigned the same room to another couple while we were half naked getting ready for dinner! apparently this happens quite often so be sure and use your privacy lock if you still want to book a room at caesar's after reading this. personally, i will be staying at the newer luxury casino resorts from now on.\n\nReview 44:\nStayed Dec 12th - 14th, my birthday weekend. Well, all I can say is that I got to stay at Caesars comped, but after the losses on the machines, I guess I ended up paying way too much to stay here. I saw another review that talked about the walking, dear me, I must agree. The walk from self parking to registration is ridiculous, the walking from the Augustus Tower to the gaming area is ridiculous. The prices to eat, my goodness, we left to eat any meals. Give me a break, $12.00 for a waffle? I will say, though, the room was very nice. It's not often you get a sofa, coffee table and a table and 3 chairs. My floor was very quiet, so it was easy to sleep. Will I stay here again? No way, we usually stay at Paris, so we are going back to Paris.\n\nReview 45:\nLast two times myself and family members have stayed at Caesars. As Diamond Members one expects a certain level of service. Both times we were told that they did not have our room preferences, it is first come first serve. So filling out a profile to help expedite our checking in is a waste of time with Caesars. Or a person that walks in without a reservation can get your room. And what does Caesars have to say about this? NOTHING spoke to a manager about some service issues in December and all he could say was he would send our issues up to higher management. Then they want you to fill out a survey about your trip and ask you for contact info. Filled out the survey for the December and June trips and have I heard from them about the poor service on either trip. NO- If a Diamond Member can't get good service from Caesars, what kind of service can other people expect. - I would not recommend this place to anyone. The flagship location of the company is the worst for customer service.\n\nReview 46:\nI stayed in Cesar Place for 3 nights in June 2008 and I was bitten on both sides of my body on the side under my arms down the side by bed bugs. I told the hotel manager and they told me that they will block off the room and check it.They advised me 2 weeks later via a phone call that the room did not have bed bugs. I took pictures of my bites and they still say the room don't have bugs. No way to prove it unless I went back to Las Vegas and asked to see the room, but that would cost me air fair and not worth spend the money. If you get bit at a hotel take pictures of the bugs if you can or better yet kill one and take to the manager and put it on his desk. I suggest you stay away from Cesar Place since they will just lie about it if you get bitten by bed bugs in their hotel. the bit took about 2 weeks to heal up. The idea of Bed Bugs bitting me makes my me sick!\n\nReview 47:\nI stayed at CP for business last week and it was great. Clean, great service, food, and fun! I had access to the entire strip with no issues.\n\nReview 48:\nOne of the best hotels i've ever stayed in around the world. Great location, clean and spacious room and friendly staff! Highly recommended if you're staying in vegas! The forum shopping center was out of this world and the casino was amazing!\n\nReview 49:\nWe stayed at Caesars Palace Dec. 14-17. We booked through the hotel's website with an upgrade to a Palace Tower room. We were very pleased to see a plasma tv on the wall, plush bedding, and a well-appointed bathroom with a jacuzzi tub. We'd seen the pictures online, but they don't compare to what you get in person. We found everyone at Caesars to be very nice. The valet service was extremely fast for a hotel of this size and with the number of people that they service. Check-in and check-out lines moved very fast. We don't have anything negative to say about our stay here. We stayed our last night at the Venetian (just to try someplace different), and found that we missed our room at Caesars. The hotel celebrated its 40th anniversary this year, and it just keeps getting better! We'll definitely stay here again.\n\nReview 50:\nStayed at Caesars Palace for the first time in the end of March and booked a room in their new Octavious Tower which was beautiful. The tower had just opened a few months prior so everything was immaculate. The room was huge with all the amenities, including large flat screen TVs and over bed reading lights (this is actually a big deal because the rooms in the Roman Tower have neither. The pool area was huge with multiple different pools, very relaxing. One thing we were very disappointed with was the no free wifi. The daily cost of wifi was $25/day which we thought was rather steep, especially because if you signed into the wifi on your computer you would have to pay another $25 to use your wifi on your phone. Not a big deal for most people but when we are in Vegas we like to use the computer to decide on shows to see and restaurants to visit so just beware! Though we enjoyed our stay at Caesars Palace, we will likely try a different hotel on our next trip to Las Vegas.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33870, "query_start_index": 33872, "query_end_index": 33872, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "46%", "inner_docs_start_indices": [176, 1017, 1767, 2711, 3324, 4342, 5300, 5566, 6363, 7149, 7573, 8520, 9131, 9520, 10373, 11235, 11946, 12716, 13558, 14196, 15034, 15556, 16302, 16781, 17049, 17616, 18372, 18758, 19539, 20370, 20794, 21841, 22825, 23474, 24092, 24839, 24936, 25146, 25690, 26527, 27153, 27316, 27928, 28970, 29731, 30741, 31629, 31783, 32039, 32874]}
{"id": "150854", "pid": "150854", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHad the best time of my life at the Palace\n\nReview 2:\nPerfect Palace Vacation\n\nReview 3:\nOnly Place to Stay in D.R We have travelled to the Dominican 9 times over the years with 3 kids and often many family members in tow. We have stayed in many areas of the D.R and in many 4+ and 5+* hotels. We have just returned from Club Med, Punta Cana.We have been spoiled by our 2004 trip to the Riu Palace. On our first day at Club Med we were very disappointed and tried to relocate to the Riu but unfortunately it was fully booked.Riu Palace is a fabulous hotel and the only one we'll now go to in the D.R.You won't be disappointed here!\n\nReview 4:\nExcellent We just got back from the Palace and loved it. The beach was truly unbelievable. The staff was gracious, friendly and accommodating. The food was good though not great, but exactly what I would expect from a nice all-inclusive. Though the snackbar was terrible, the main dining rooms and the specialty restaurants were more than adequate. Several people we had spoken with had visited the Palace multiple times, and we also expect to return!\n\nReview 5:\nBelow Average Just came back from the Riu Palace Macao in Punta CanaThe food was horrible-It was so hot in the restaurants and the food is left sitting outNo Music playing except for the aerobics in the pool and then they turned it off.Was very disappointed\n\nReview 6:\nService was good, but phones didn`t work. The hotel it self is very beauteful, but since its brand new the have alot of problems that they have to fix. What really drove me mad is the phone service. Me and my wife left our to children at home with grandparents, and as any parent would try to call them and see how they were doing, but we run into a major problem, the phones in the room didn`t work, as we found out later it was in 70% of hotel rooms having the same problem. IT took them 4 days to fix the problem and only after a group of us got together and bothered them every hour, when will you fix the problem? so 4 days out of my vacation went down the drain,. I go on vacation 4 times a year and stayed in Riu hotels before but never expirenced anything like this, the staff is very nice, but being nice and being able to fix a problem as soon as possible are to different things.\n\nReview 7:\nRIU Rip-Off Follow-up to my February 24 review entitled Pathetic Palace: I submitted a fully documented refund request to Apple Vacations (through my travel agent) regarding the mess we encountered on our trip. We paid for the Palace, but upon arrival, were sent over to the Naiboa for the night. Two days of our four day trip were wasted shuffling back and forth and trying to get answers to our questions about how this happened. RIU blamed Apple and Apple blamed RIU. It has been over a month and I have not even been acknowledged. RIU promised a refund -through Apple. My research leads me to believe that Apple owns some of the resorts. Makes me wonder if their bait and switch tactics are noticed by others. If you encountered the same treatment, I encourage you to keep posting messages and demand answers.\n\nReview 8:\nDo not do it I have never been so ill. People ok. Grounds ok. Please dont spend the money at the Riu. They did nothing for us.\n\nReview 9:\nLoved the Macao\n\nReview 10:\nTypical higher-level all-inclusive Christmas week at the Riu Palace Macao made for a very relaxing holiday. We went with a large, multi-generational family group, and everyone was satisfied. Compared with other all-inclusive resorts in this price range, the resort would be rated average or better in most areas, other than the food in the specialty restaurants, which was awful. As this component of the resort is somewhat smaller than others we have stayed at [e.g., Iberostar Bavaro, Riu Palace in Playacar], there is also not a lot of excitement, so most teenagers and people who are into the cocktail lounge/party scene would probably be pretty bored. However, if you have older people with you, who are easily overwhelmed or perhaps a little confused, this resort is very easy to navigate, as there are ramps and elevators and it is not very big and complicated as there is only one building with guest rooms in it.\n\nReview 11:\nWorst Service EVER! Front office staff was rude. Telephones were never answered and when they were not a single staff spoke English. General Manager laughed at our complaints toward the level of service and we where told NO REFUNDS. Go home Americans\u9225?br/>\n\nReview 12:\nA Little Slice of Heaven This was our second Riu, a step up from the Riu Yucatan which was a very nice property in Playa del Carmen. We just wante to try a Palace.The staff were exceptionally friendly, but not pushy. The animacion staff were professional and fun. The food was plentiful and artfully presented. The drinks were adequate, but no beach service. The beach bar, however, was a good place to hang out.Riu is a Spanish group, catering more to Europeans and Canadians, but we noticed a lot more US citizens in Punta Cana. Five star in the Caribbean is NOT five star in New York.We loved our experience. The evening entertainment was poor to mediocre, yet there we were every night cheering them on!\n\nReview 13:\nPretty lame Very sparse accomodations. Locals not very friendly from arrival at the airport to the resort. This is not just a language barrier - they seem to favor European guests. The actual facility (rooms, pool, beach) is fairly nice and well maintained. The food was, at best, mediocre . Mostly leftovers from the previous days and concocted into some new dish. If you have small children don't even bother. Resort is mostly for adults, couples, etc. Their kids club, as they call it, consists of a fenced in area that has a dirty wading pool and some junky plastic toys. It is also unsupervised. Even without children I would not return to this resort or the D.R. for that matter. Much, much nicer islands and accomodations throughout the Carribean. Nothing much to do except lay out all day and drink at night. There were problems with some guests in casino/bar during our stay. Mostly troublemakers that the resort didn't even bother dealing with on a nightly basis. Overall: Don't waste your time.\n\nReview 14:\nCannot wait to get back to the Riu Palace       Relaxing hotel bar\n\nReview 15:\nIf Youre Looking For Excellent Service Dont Go Here. The hotel was absolutely beutiful as well as the beach. The food was excellent but the customer service was awful. We checked into a room with no AC and got a hard time exchanging it. Then my wife gets her Versace glasses stolen from our room. The manager never accomodated us in any way other than sorry. By the way the beach is topless and we did not know that until we got to the beach.\n\nReview 16:\nPure Relaxation       Walking into the pool\n\nReview 17:\nriu macao was a great kid friendly vacation What A great Family Vacation!!! We left cold and snowy New Jersey to land in a Beautiful country with great beaches and wonderful warm climate!!! The Macao is a 5 star hotel great for couples!!! Right next door walking distance is the ultimate kid friendly resort. Riu Bambu Thank god they are sister hotels so we can use the facilities!! Angela is in charge of all the children guests, she does a fantastic job w/ all the activities she plans every day and night!!!! When we go back we will stay atnthe Riu Bambu if it's just adults the Macao!!!! evfeyone is lovely but very laid back. There is no rush for anything!!!! The teach you to relax you are on vacation!!!!! It was economical and a ton of fun!!!! Highly recommend it!!!! Manasquan, New Jersey\n\nReview 18:\nRIU Palace has a little for everybody... The Beachfront\n\nReview 19:\nAug 23-30th family of 4 from Toronto       beach\n\nReview 20:\nIf You Don't Speak Spanish Don't Go I am writing this becuase people should know that there is a serious language barrier at this hotel. Most of the guest are European and treated us very badly and rudely. All of the entertainment is in Spanish, even the manager of the hotel only spoke a little English. The food was horrible, but the drinks were strong. I think the special was goat every night. I think my biggest complaint was the rude people; from the guest to the help. No one offered to help anyone. I actually hd to help an American couple get into there room because no one came to help them for 1/2 hour or more.\n\nReview 21:\nFun vacation Three of us enjoyed a wonderful week at the Palace Macao. The hotel itself, the staff, the beach, the food, and the weather were all perfect! I have to chuckle at the reviews rating the food. The food at the restaurants was the same as the food at the buffet. Although the food was geared to Europeans it certainly was delicious. Hopefully we will get back soon!\n\nReview 22:\nAMAZING Vacation! beautiful! !\n\nReview 23:\nwould not return I stayed at the Rui Palace.Great beach, mold in room my clothes still smell. I room where not what a five star should be. I was only there for 3 nights and am glad that was all. When you got into bed at night your sheets were damp. the service was terrible. The food was not great. I was glad to see a Wendy's at the airport when we were leaving. Would not recommend this hotel to anyone. The rating should be a 2 star not a 3 star.\n\nReview 24:\nWe loved it!!! We had an amazing honeymoon at RIU Palace Macao. The size of the hotel is great!! Everything is close and you don\u9e93t have long walk.Rooms were very comfortable they are big and clean.Food is good, not waw, but they make an effort. As I\u9e93m a vegetarian I didn\u9e93t have too many options. Forget about the Japanese restaurant, it is awfull!!! The worst sushi ever...Entertainment is amazing, we loved the shows! We did almost all the activities from ping pong to aqua gym. They really make your stay fun.Just remember to tip everybody....\n\nReview 25:\nhated the mosquitoes, smelly mold, housekeepin took my cell phone the room smell like mold i got tons of mosquito bites from staying in the room and one of the staff took my cell the drinks were terrible dont come here go somewhere else\n\nReview 26:\nBest holiday we have ever had !!! Beautiful beaches\n\nReview 27:\nHold'Em Poker with Carlos OK, I actually stayed at the RIU Palace Punta Cana next door. However, the real story was at the Macao. They have a Casino that is pretty typical for DR. The slot machines do not pay well. The blackjack is suspect. An old trick for unregulated casinos is to remove face cards from the deck and replace them with 4's and 5's. This does not mean the house will win, but it increases the houses edge significantly. Instead of a 1% advantage, the house may have a 10% advantage, thereby increasing their edge tenfold.The real story though was their TEXAS HOLD'EM game. It was a $5 sb, $5 bb, $100 buy-in no limit hold'em game. It was extremely easy. Even the regulars played very poorly. I could not believe how easy the game was. The house cut is 5% but that is easily overcome since it is a no limit game with very inexperienced players. Try the game. A nice guy at the table is Carlos who is a regular and a local. Tell him Luis sent you.\n\nReview 28:\nWorld Class Service and Beach! Hola Palow! The Palace was awesome! Got in on Delta via Atlanta @ 2pm Friday, jumped a cab ($25)  were in our rooms by 3:30pm and on the beach at 4pm! The Beach is spaectacular! Many loungers, lots of sun and shade spots! Water beautiful and the right temp. Dinner at the main buffet was simple, plentiful and very good! Don't miss the Caribe Grill and the Kubota Grill; well worth the 'effort of reserving by 10:30am... Checked out the Bambu and loved that atmosphere...Probably book there next time...enjoy the international flavor of the Palace. All the different languagues, cultures (topless), food is part of the charm!\n\nReview 29:\nRiu Palace Macao Vacationed here May 19-27....Very nice resort..Not oversized...Grouped together with 4 other Riu resorts....Large pool gets busy sometimes and runs out of chairs although we would go to the beach in the morning ang pool in the afternoon...Pavers around pool burning hot in the afternoon (wear sandals).I'd give the food a C+ with breakfast being the best meal of the day....Excellent drink service at all the bars and good quality drinks...Entertainment staff really tried hard to be friendly with all guests...Johnny Bravo was funny as hell...The Michael Jackson show was pretty good but dragged on a little..Lunch at the Caribe Grille was good and its location near the beach is perfect..We would definitely come back to this place and recommend it highly to couples who want a quieter more laid back vacation..Only drawback was a large group of loud and obnoxious people from some housing project arrived and took over the pool....Lucky I had only 2 days left...Spent most time by the beautiful beach and ocean anyway..\n\nReview 30:\nHot Rooms Making this our 4th trip to this hotel we invited some friends to go with us. We assured them this was a great hotel. Well things can change in one year, the resort as slipped downward. To start there was no air condition in any of the rooms. It seemed to us there was less staff. On a good note the staff that was there was great. It also looked as if the hotel needed some maintenance.Time for us to try a different resort.\n\nReview 31:\nNot that great My family and I were at the Riu Palace Macau from April 13-16, 2004. It's OK, but definitely not anything special. Our room wasn't ready until 6:30pm when we checked in. The food was much too greasy and they should cover the food so flies don't sit on it. You can find better quality food at any salad bar in a deli. It has nothing to do with local tastes, we are originally from the Dominican Republic. The pool is small and the beach is just OK. Punta Cana has become way too commercialized. If you're looking for a secluded beach, you won't find it there. Also, we had specifically asked if there was a Kids' Club with entertainment for children. Their kid's club consists of a small area where YOU are expected to be with your child. Therefore, we spent our vacation babysitting. Definately not worth going.\n\nReview 32:\nThe Perfect Destination Wedding Location! Wedding Reception Set-Up at the Caribe Grill\n\nReview 33:\nOh my god Iove this place       Wedding gazebo at the Bambu\n\nReview 34:\nVey nice at the Riu Palace Macao We live in Puerto Rico, the island next to Dominican Republic. In June was the first time that we went to DR and we stayed at the Riu Palace Macao. It's extraordinary...the people, the service, the food, the beach...everything is excelente. It's to bad that in PR we don't have any of that All inclusive resots. Don't think twice, go to Riu Resorts in special Palace Macao. Saludos....\n\nReview 35:\nwouldn't go back To anyone under the age of 65 I do not recomend staying at the resort. Although it was very nice and the service was excellent the lack of things to do for people in their 30's was dissapointing! I do not recommend to anyone going to the disco or casion. i believe that the disco was also for the staff which made it a little unsafe!! the casino ran scams to take every bit of your money do not take any thing for free in the casion you will pay for it later!! also for a resort that is 24hr all inclusive we had to still pay for our drinks in certain places??? the beaches are beautiful, the hotel is very clean, the food was good, and once again the service was excellent!! if you're looking for a resort to just relax and sit on the beach you'll have fun. if you're looking for entertainment or any kind of activities this is not the resort for you!! one last thing if you have previously stayed at a riu palace like i have this is not even comparable to all the others! !\n\nReview 36:\nHad a relaxing vacation at Ria Macao       puppy on the beach\n\nReview 37:\nFantastic, relaxing holiday! The Pool!\n\nReview 38:\nRather pay to stay home then go there again Was suppsoe to be a honeymoon ya right, a peice of luggage was lost at the hotel and never found, was suppose to be in a jaquzzi suite get stuck in a standard room and they tell me the room was trashed from the people before then was told the sales department over booked. had no water oneday and the next had aunts all in my room and took the maids 2 hours to come up and clean it. Food please lived on french fries and ice cream. wife was sick everynight from the food. So i ask myself will i ever go back...NOOOOOOOOOOOOOOO\n\nReview 39:\nNo! If you care about any of the following things do not stay here!1) Nice Room2) Good Food3) Nice poolThe beach is nice! We upgraded to the Punta Cana Palace and that was better...but not 5 star...I would seriously give the Macao 2 stars out of 5. I would give the Palace 3.5 out of 5. THESE ARE NOT GREAT HOTELS! THEY ARE AVERAGE!!!! !\n\nReview 40:\nUnless you want to smell like mildew...skip it This hotel, and others in its chain, look beautiful from the outside, but once in your room it's a whole different story. The rooms here are completely overcome with mold or mildew smell. Even the kleenex stinks. Every time we went back to our room it was like getting blown over by a mildew bus. Everything we brought there, from shoes, to suitcases, to makeup, still reeks of mildew. Clothing that was washed twice still smells. Suitcases that sat outside for days and were then doused twice with Febreeze, still reek. Plastic bottles, makeup containers, etc, still smell.To end on a positive note, the beach is wonderful. If you could sleep out there and avoid the rooms, it would be ideal.\n\nReview 41:\nMust know a little spanish My stay at the Riu Macau was okay, the staff knew very little english, and they warm up to you only if you tip them. The food was okay. If you are looking for plenty activities this is not the place. This resort seem to be the home for retirees and kids, mainly French. Nightly disco is very light. I was surprise Friday, Saturday and Sunday was nothing happening. Thursday Night was the best disco night. There is a nice long stretch of beach to walk.\n\nReview 42:\nParadise This place was heaven. Paradise. No words to describe it. I cried because I was leaving. Book it for more than 7 days, or you will feel like you didn't spend enough time there. Beach is clean and gorgeous, the staff is gorgeous (especially Juan S :P), the pool is sparkeling, the jacuzzi is lovely, the rooms are clean and rich, and be prepared to leave with a heavy heart. Go on the snorkeling tour ($25 p/p), take a trip on the glass bottom boat ($20 p/p), go kayaking (free), go snorkeling for 1 hr (free), go on a paddle boat, windsurfing, sailboating (all non motorized activities are free). Don't be embaressed, go out and perform the aerobics, learn the dancing lessons by the pool, go to the bingo game at 8pm, watch the shows at 10pm, and dance at the disco at 11pm and up. Just one thing, hands off Juan S(La Sirena poolside bar), ladies, he is so mine :)\n\nReview 43:\nhorrible - avoid at all costs what a bummer - looked great on the website, decent to very good reviews here on trip advisor, but once we arrived i knew immediately that it was a huge mistake. the rooms are beyond weathered, the balcony depressing with rusty, chipped furniture. we lasted all of 2 hours before we called our travel agent and insisted that she find our family of 5 another hotel....luckily for us she was able to get us moved to Paradissus Punta Cana. it turned out to be perfect.\n\nReview 44:\nMacao Review       RIU- carribean shopping street\n\nReview 45:\ngreat honeymoon at riu we just came back from our honeymoon at the riu palace macao in punta cana, it was amazing. The service was great, the front desk was a little unorganized at times, but over all we felt the staff was excellent. The food was great All the restaraunts were good. I heard a few complain about the food on here, and once we got there i couldn't believe people could complain. The service at the restaraunts was top notch always refilling your drinks very polite and friendly. The beach was amazing and very clean, over all just a great place for a honeymoon. I highly recomend this place for honeymooners, well worth the money. All inclusive is the only way to go, we didn't worry about money the whole time, we did tip the servers, because i got the feeling they were over worked and underpaid, even though they said gratuity was included. i would return one day for sure.\n\nReview 46:\nSORRY,OUTDATED,BORING From the moment I walked into the lobby, I thought to myself this sure doesn't look anything like the visual tour I saw on the internet. WOW...they must have paid a million dollars on marketing because it sure looked nothing like it. Let me sum it up for you...unless you are from Spain or antisocial this place is not for you. Trust me. The Hotels costumer service was a joke.\n\nReview 47:\nStayed there in March 2002\n\nReview 48:\nWhat we expected ! Beach Shack Stores\n\nReview 49:\nNot what we expected We were to stay at the Riu Palace Macao for five nights, we stayed one. The facilities were old and mold was a definite problem for us. The room was outdated and not up to the four star rating as given on the internet website. The food and service were way below average. The drive to the resort was down right frightening.\n\nReview 50:\ntop shelf resort Our vacation was from 3/11 to 3/18 Check in at hotel quick. Room very large. Service excellent,pool, grounds beautiful. Topless women on beach not at pool. Food very good, fresh, wide variety for all kinds of diet or health restrictions which was very very helpful. Crowd German,American,French. Older crowd. There are no orginized activitys for small children at this hotel. Casino about 40 slots. Table games Blackjack,3 card poker,let it ride thats it. Casino never crowed Side trips Bavaro splash speed boats lots of fun and safe, Plenty of help if needed. Saona Catamaran waste of time and money Pushy vendors on island.Broken chairs,food dry and limited selection.Beach awful lots of rocks in swimming area.Awful\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 22173, "query_start_index": 22175, "query_end_index": 22175, "truncation_seperator": "... 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{"id": "89600", "pid": "89600", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nthe low ceilings in the lobby and shabby elevators kind of spoiled this hotel; the rooms are small but comfortable and the staff was helpful for the most part. There was no free wireless internet and the workout room was a joke, however I got directions to a health club on Boylston street which was nice. The location is good- however I would rather stay at one of the hotels near Copley place.\n\nReview 2:\nThe Radisson Hotel provided an ideal place for our reunion. Hotel personnel, the service and the food were all wonderful. Great location.\n\nReview 3:\nContacted this property with a 5 night reservation. Was driving a large U-Haul type van. Was told by reservation staff and valet staff it should be no problem parking at a lot down the street. Arrived at the hotel. \"Sorry there is nothing we can do for you\" situation. What is a person to do. Had a 5 night reservation, big bucks. At least they admitted they had no idea on what to do and offered a cancellation of the reservation without any cancellation fees. I have never heard of people not being able to put their heads together to find a solution to a somewhat easy problem. I did get a reservation at another hotel, but this was after numerous hours driving around and waiting for people who couldn't do their jobs. Radisson, at least be honest if you are unable to accommodate large vehicles. It would have saved us alot of frustration and gas.\n\nReview 4:\nRadisson Hotel Boston was a great value for me since I used their website to book my stay. I had, unfortunately, forgot to bring my Red Sox tickets with me. I arranged to get my tickets to the hotel and the staff was wonderful with how they managed my panic. They were most gracious and understandable. Need to say that I got my tickets the day of the game. Another opportunity presented itself to the staff when my luggage was late,. The staff was very sympathetic and helped me with this too. The hotel was very good and had a wonderful bed so that I was somehow able to sleep despite my personal misfortunes. The conceirge told me how to get to places I was not familiar with. I loved the fact that this hotel had efficient elevators so that I felt that I was getting along wjtb my vacation in a good mannet. I just hope others may go to this hotel as it is in a very good location. This hotel has a very friendly staff.\n\nReview 5:\nOk,nothing relevant to say here,the usual clean and crisp Radisson hotel,nice rooms,perfect location and nice staff. But those beds...no no no. the famous sleep number bed. It is by far the most uncomfortable bed i''ve ever slept in. No matters how they dress it up,it is basically and ugly overpriced air mattress,whit all the pros ( pros ? ) and cons ( cons !! ) of an air mattrress. I've basically slept for 8 hours in 2 nights waking up with a lot of pain and aches...terrbile. Will never go back.\n\nReview 6:\nWe stayed here for three nights and had a great time. The location is superb and within walking distance to everything - shops, restaurants and the city centre itself. The hotel staff were friendly, the room was nice and clean and the hotel amenities were also excellent. If I ever visit Boston again, I will stay here.\n\nReview 7:\nWe arrived at 7.00am expecting to wait until 3.00pm for a room and we were immediately given a free upgrade to a suite which was great. We paid approximately $100USD per night which was good value for a hotel of this calibre. Very comfortable beds which you can adjust to the softness/firmness of your choice. Good gym which had 2 x treadmills, 2 x cross trainers and free weights and good indoor pool. Would highly recommend this hotel. Quite a small bathroom but was ok. When you flushed the toilet sounded like a 747 taking off.\n\nReview 8:\nGot a good rate on this centrally located hotel. Room was clean and smoke free. Had to call twice to get a crib delivered. When it came, my son cried. I couldn't blame him, it looked like it had last been used in a 19th century orphanage. Requested warm milk from room service and got cold. But the location is great, just a few blocks to the common. Lots of eating choices nearby as well. I wouldn't spend several nights here but it was fine for a mid-trip overnight.\n\nReview 9:\nI don't typically write reviews partially because there's so much information on the web I usually find reviews to counter other reviews--and I'm back to where I started. However, I feel my stay at The Radisson Hotel Boston warranted taking a little extra time to post a positive review. The room was up to date and exceeded my expectations for comfort. The staff was exceptional....from my first contact with the Doorman getting out of the taxi to checkout---it's a First Class operation!\n\nReview 10:\nWe spent three days in Boston. The service was great and the staff were very friendly and kind, the room we were in was huge and very clean. We were given all the attentions we needed and the location in the city was very good too. I can't do nothing but recommend this hotel. Thanks\n\nReview 11:\nGreat service, good size room with balcony, very comfortable bed and friendly staff. Very convenient to good restaurants, the Public Garden and theatres. The families with kids came in on Friday.\n\nReview 12:\nThis appears to be an older hotel (i.e., 30-40 years old) that has received only superficial renovation. Staff were fairly pleasant, but we had to prod them several times to bring our luggage up to the room. Bathroom facilities and pool area would not be out of place in a Motel 6. For the price, breakfast should be included and the rooms should be in much better condition. On the positive side, it is convenient to much of Boston, particularly if you want to be able to walk - just a few minutes' walk from Boston Common. All in all - not highly recommended. My first time at a Radisson, and it didn't leave a positive impression. Would rather recommend the Airport Hilton, even though it is not as close to downtown - cheaper, better rooms, breakfast included.\n\nReview 13:\nNice room, but access to hotel, construction noise, and overall disarray was a big negative. It was a construction zone and there were no amenities that one would expect and were advertised. No pool, no gym, no nice hotel lobby. I would have stayed elsewhere if I was aware of the current situation. Avoid staying here at least until renovations are completed.\n\nReview 14:\nThe hotel definetely needs a makeover. The rooms are really old and furniture too (it still feels like 80ies). Bathrooms should be updated completelly. If you are looking for cheap and basic accomodations - this may work for you, but otherwise you will be disappointed as we were. No question that location is great. We found that Seaport Hotel is only $30 more expensive but in great new condition.\n\nReview 15:\nWhen my husband and I stayed at the Radisson over spring break, we were treated very poorly. There was a bag of merchandise taken from my room and never recovered. The front desk and security were not kind and not accomodating. They never followed up on the incident and called me a liar when I tried to follow up with them. I would not recommend this hotel to anyone.\n\nReview 16:\nThis is an excellent choice for Boston. Our room was generous in size, with comfortable bed and well appointed bathroom. We were able to get a competitive rate, which included our room, in and out parking and breakfast buffet for 2 for $199.\n\nReview 17:\nJust got back from Radisson Boston, we love the city. This Hotel is one long block from Boston Commons (great location). We usually stay at 4star hotel at a discount - Priceline or Hotwire. This is mostly an average hotel that need a little updating, but makes up for it in location and value (we paid $100/night from Hotwire). This is a good choice if you are looking for a good value - not for a high end hotel. good luck\n\nReview 18:\nWent to Boston this weekend for girlfriend get away from NYC. The Radisson worked out perfectly! The location is ideal - 4 blocks from Newbery and in the heart of the Theater district. The Sleep number beds were fun. We didnt know there was a pool- next time we will totally bring out bathing suits and take advantage as there arent many pools in NYC.\n\nReview 19:\nVery nice and clean hotel in downtown Boston. There is a Starbucks,Subway, Dunkin Donuts and many other places to have a meal or desert close to the hotel. We walked to Quincy Market on July 4th and other areas of Boston. Boston is a very beautiful city and we were impressed how clean the city was.The only drawback from this hotel is the price for parking. 34.00 !!! Way too much money to park. I could not imagine staying a week here and paying the parking fee!\n\nReview 20:\nThis was my second stay at this hotel, both times for business purposes. The current construction did make for more noise, dusty areas & the occasional change in exit/entrances, but nothing bad enough to make for a bad stay. But I'm not sure if I like the new decor. I missed the sleep number beds and I found having the full length mirror right beside the bed just a little weird. Don't know if this part is temporary due to construction or not, but the plumbing was very loud, at least on the 12th floor....one could clearly hear the flushes of the rooms around, above & below you...especially at night when trying to fall asleep. I don't remember that being the case when I stayed here a year ago. But the hotel is well located. Lots of places to eat nearby and it is right by Boston Common for an end of the day stroll. Found the staff to be both friendly and helpful. Overall it was comfortable for a three night business stay.\n\nReview 21:\nA stay at the Radisson in Boston is hit and miss, so negotiate a discount and wish for the best, or stay away. Our room was temperature comfortable and clean, but noise from construction in rooms below (or above?) started early and made it hard to concentrate on some reading I needed to do before an afternoon conference. Friends rooms were too hot, heaters noisy, beds hard, and toilets flushed with sound like a train wreck waking roommates up. Pool and gym were closed, with offer to use Wang Y down the street. Location of Radisson is great, but other hotels nearby have comparable room rates, so why take chances (unless you negotiate a deep discount). Restaurant in the hotel (Rustic Restaurant) is overpriced with lousy food, so avoid that. Hot Pot in Chinatown is a comfortable walk away, where you can cook a wide assortment of raw meats, seafood and vegetables the way you like it right at your table, in a pot of broth (four flavor choices: spicy, herbal, plain and house).\n\nReview 22:\nAlthough the Radisson\u00e2\u20ac\u2122s location in the theatre district isn\u00e2\u20ac\u2122t very exciting in itself, it was extremely convenient and central for visiting other parts of the city. Good points: smooth check-in, even late at night; location, very comfy beds, good thick curtains, excellent shower, carpeted hallways to deaden noise, well-thought-out arrangements for leaving bags after check-out. Not so good points: balcony over-looking building site, shouting in the hallways, lack of caf\u00c3\u00a9s/diners in the immediate vicinity to ring the changes at breakfast. Overall a good, practical option if you can find a decent rate.\n\nReview 23:\nBooked \"family breakfast and parking\" for 2 nights. Reception area was being renovated but totally clean. Check-inn was superfast and easy. Valet parking and bellboy were relly nice. Room large with balcony. Pool on 4th floor (no changing rooms present) and sun terrace. Vending machines on each floor (a can of Coke for only 1$). Breakfast buffet ok Hotel located near old part of town and nxt to Chinatown.\n\nReview 24:\nBooked this trip in July 2011 on Expedia and got a great deal on flights and hotel for 5 days. This hotel is in the middle of everything, within a half hour we were able to walk downtown, the waterfront, Back Bay, and the public gardens. Stayed in a beautiful room high up with an amazing view. Pool was clean and outdoor patio was wonderful, at the end of a long day we laid on the loungers and had a drink...could not have asked for a better place to be. Absolutely no complaints about this hotel, would go back again in heartbeat. *** Make sure when you go, get yourself a goboston card - it includes entry to a number of tourist attractions and discounts off of food and shopping!\n\nReview 25:\ngood location ,good service, big room to family holiday.\n\nReview 26:\nWe were looking for a really clean and newer hotel with a nice pool and right in the heart of the city. We were also looking for a reasonable price ..we found it all here! We had a great private balcony overlooking the city, the room and bath were spotless and very well cared for and plenty of space. Everyone in the hotel was super friendly and nice...great concierge, the tour bus/trolley sightseeing bus stopped right in front of the hotel. We heard the restaurants were great but we were happy to get out in the a.m. and scoot right across the street to a Dunkin Donuts which was handy for breakfast and coffee if you like to get right out. Easy parking, nice lobby, we'd definitely stay again!\n\nReview 27:\nOn arriving at this hotel, I thought the Big Dig was back in Boston - because the place is being turned upside-down in a major refurbishment. From the car park to the non-existent lobby, staying at this hotel requires patience and ear-plugs. There was no warning on the website that refurb works were under-way, nor any discounted rates. But right now, this hotel doesn't have a reception, a concierge, a front desk, or even a properly-functioning car park. It's most definitely one to avoid at all costs - and was far and away my worst Radisson stay ever. Normally, hotels close to refurbishment. Unfortunately the room hadn't been updated and the decor was tired and shabby - think 80s beige with fixtures and fittings that by and large have been phased out in business class hotels.\n\nReview 28:\nAfter chasing the tornado lightening cloud into Logan airport, I was relieved to finally get into my room at the Radisson. I kicked off my shoes and immediately stepped on a wet patch of carpet and then something hard - which turned out to be a toenail! Being tired and Britsh, I didn't complain and went straight to sleep. The following morning, I bumped into the chambermaid on the way out of my room and mentioned what had happenned. Returning to the hotel that evening, the front desk informed me that they were changing my room and upgrading me. This turned a negative experience into a positive one for me. Thank you Radisson!\n\nReview 29:\nThe room was satisfactory, but valet parking was included with my room, and my car was obviously rifled through (glove compartment, ashtray). Beware when valet parking at this hotel. The hotel was not at all helpful when I complained. They don't seem to care who they employ.\n\nReview 30:\nTypical inner-city hotel location with all the amenities. Exceptionally clean. Loved the Select Comfort bed!\n\nReview 31:\narriving in Boston for the first time and choose the Radisson as we have seen all the positive reviews on Tripadvisor. The only thing we agree is that the hotel is in a very central area. All the rest is not accurate. The general level of this hotel is worse than the level of a \"Holiday Inn\" . Air conditioning -there is not a central system and in every room you have your own \"engine\" so if you have to use it is very very noisy... Bathroom-very small ,very \"basic\" ,the tub and the shower together and the color of the tub showes that they do not use chlorine to clean it so it is disgusting... No mini bar in the room. The lobby is outdated and there is no sitting area Breakfast-$17 +tax for a couple of eggs and a sausage ,they do not have basics as plain yogurt for example I tried the scrambled eggs and they were very bad ,a lot of butter Do not try this hotel in case you are looking for a decent experience.\n\nReview 32:\nHaving read reviews on this hotel I was a bit worried by some of the comments but I had booked my trip and had pre-paid. However, I can honestly say that on arrival I was most surprised with the hotel. The doorman, Kam, who opened our taxi door had the biggest smile in a cold evening that made us feel so welcome. The reception staff were fantastic and all staff were so helpful. John and all on the desk could not have been more helpful and everthing I asked for in the booking was looked after and more besides. The rooms were very spacious, clean and warm. The beds (two doubles) were so really comfortable. Every staff member I met were not only of the highest professional standard but also extremely friendly and really helpful. The hotel was centrally located and really convenient with lots of fantastic restaurents within a very short walk. I would highly recommend the Radisson Boston to anyone planning a trip to this fantastic city.\n\nReview 33:\nI stayed at this hotel for 3 days in June with my husband and 2 children (ages 10 and 11). We truly enjoyed our stay! We arrived late on Monday and we ordered room service from the Rustic Kitchen since we were too tired to go anywhere. The food was pricey but DELICIOUS! The hotel is close to everything, and we basically walked or took a taxi to everywhere we wanted to go. The staff were welcoming, friendly and always helpful. Our view (24th floor) was incredible. My husband and the kids visited the pool twice and they had great fun. I would definitely recommend this hotel to anyone who is looking for a great place to stay while in Boston. My kids wanted me to add that they loved the sleep by numbers bed.\n\nReview 34:\nThis was a good 5 days stay in Boston. The hotel is very well situated, close to so many restaurants in the very centre of Boston. The room was ok and I generally felt in the hotel well. All rooms have balconies, which is important for me (I avoid hotels in which it is not possible to open or partially open the windows). However, as the other reviewers mention the acoustics of the building are quite poor - I could hear many loud noises from the corridors or other levels. so if you mind it, this is not a right choice for you.\n\nReview 35:\nthis is a a hotel with a great location. rooms are spaciuos and have great facilities. It is a bit pricey if you book direct with the hotel but if you book via a booking agent such a octopus and expedia its good value. We booked the first 3 nights through the internet and the last night direct with the hotel and the price difference was considerable. however they have a nice bar/restuarant/lobby area and a great outdoor area at the bar so its great to sit on the terrace of an evening with a glass of wine and take in Boston. I would definatley recommend this hotel, but take my advice and book through an agent!\n\nReview 36:\nI stayed here with a friend for 5 days and could not have faulted the place in any way. I have stayed in the Radisson on Lexington Avenue in NYC but Boston, MA was so much better. We stayed in a double double-bedded room, tons of space for two people and the beds really comfortable - I have to admit i did break the \"inflating matress\" but i did manage to laugh myself to sleep that night :). Free paper and water delivered to your door every morning and the view from our balcony window looked right across the city. The hotel is conveniently located one block away from the Boston Common and a few blocks away from ChinaTown. The bathroom was spotless and there were bags of fresh towels delivered every morning along with the maid-service. There are a couple of bars close in the area although the night-life was pretty quiet - ideal for families or romantic trips away. Ill definitley be back next year!\n\nReview 37:\nFront Desk, Concierge and Cleaner Staff very good Only 4 elevadors, but one always broken, sometimes your personal card not work Elevadors used by employes too, with dirty laundry , leftover food, etc.. Ice machine 20th and 19th floor broken Staff at the breakfast very confuse, despite a buffet service (hot or Cold) Valet , even call 15 minutes before, takes at least more 10 minutes wait Number Bed !!! What is this??? Stone or Water....\n\nReview 38:\nThis hotel is realy noisy, we were on the 15th flor and we can hear the noise of the works in the parking. The bathroom is very little and not very clean. No interest in this place, so expansive for this kind of service. So Tripadvisor need 300 letters to be happy, what can i say nothing more, this hotel is nothing and find 300 letters to say it is much.\n\nReview 39:\nI did not stay at this hotel! I attended a wedding and it was the worst service ever!! The waiter practically threw our dinner in front of us!!! Then he shouted at me cause i wanted chicken i did not have a sign in front me ( no idea you had to do that), then our table had a money kitty goin on the table, it was in a coffee cup but it was in obvious there was money in it!!! The rude waitor came around to clear our champagne glasses and water glasses, we were all at the table but passed no remarks at him.. then guess what money was gone!!! He obviously took the money, we spoke to 3 managers and they never even apologised!! They said we basically could not prove anything !!! The management crew really need to sort them selves out and as for the wait staff, they def do not have people skills at all.I will never set foot in this hotel again and i advice everyone else to do the same!! !\n\nReview 40:\nMy two sons and I stayed over the Valentine's Day weekend. While the hotel was clean and the staff friendly, we were placed on a floor with a group who could not possibly have been more noisy, drunk, disrespectful and obnoxious. We called the hotel staff who did respond, however the noise continued until after 2:00 a.m. on both evenings. The same noise and banging and yelling began again at 7:00 a.m. The hotel should have a policy wherein they put these party groups on a floor with other party groups. To spend the money and time planning a get-away, only to have it ruined is disrespectful. I cannot believe that the entire hotel was booked solid so there was no reason to put any guest with children on a floor occupied entirely by a traveling party. I must say, the weekend was ruined and we will not be returning to this hotel again.\n\nReview 41:\nI came to Boston never having ridden a subway or traveled much in a metropolitan district. The concierge and other staff members at the Radisson knew the city so well. I was given directions, had transportation arranged for me, and had a comfortable, clean room that felt like home. Everyone here was so positive. It appeared that they loved working at the Radisson, and they were committed to making my stay in Boston memorable and fun.\n\nReview 42:\nGood hotel and definitely a good location for walking around Boston. Do ask for a high up room, we seemed to get an upgrade to a suite with a great view of Boston. We were disappointed with breakfast, the buffet was certainly not up to the standard we are used to in Europe in comparable hotels, so would not include that in our room rate if we use this hotel again. While there we got the bus to the Wrentham village outlet mall which the concierge organised but I think they may have added a few dollars on for phoning and also 30 mins to Salem which was interesting.\n\nReview 43:\nA family member sent us an invitation to their wedding and the reception was at the Raddison. I did not know what to expect and was blown away by the rooms and service. The reception was also well done.\n\nReview 44:\nWanted to spend New Year's Eve in Boston and found a great deal on the hotel's website so we booked a 3-nights stay arriving on December 31st. Location is ok only because the city itself is so small. Surroundings are mainly a business center/financial district. Didn't appreciate the doormen. Although we must have gone through the lobby at least 10 times during our stay neither one of them acknowledged our presence. Staff talked amongst themselves, almost ignoring the guests. Only highlights : A young black man with a big white smile who was the exception. (Sorry I forgot his name) and all the cleaning ladies we ran into were nice and smilling. Friends staying in another room found it noisy because of outside noises (sirens, alarms, ...). Pillows were TERRIBLE, so small and soft I had to ask for 4 more even though there were already 8 in the bed, we ended up with 12 soft pillows! for 2 adults. You shouldn't pay more than 135 USD for a double room... Better yet, book elsewhere, Boston has better to offer.\n\nReview 45:\nSpent four nights at the Boston Radisson on a business trip in late October 2010. I booked the room online a couple of months before the trip and chose the hotel for its proximity to the college where I had meetings. I was very pleasantly surprised by the spaciousness and comfort of my room -- as large as some studio apartments in San Francisco! The sleep number beds were extremely comfortable, the hotel's restaurant has a good buffet breakfast, and the location is conveniently close to the Green T line. I would definitely stay at this hotel again. There was even a Legal Seafoods across the street. Lovely hotel and great location!\n\nReview 46:\nHaving spent a night in the Radisson I made the mistake of using the hotel phone-after 11 minutes on an international call I was horrified to be greeted with a bill for $58-on querying this extortionate charge with the duty manager (after several efforts) I finally was told to review the phone call charge was explained in full on the reverse of the \"100% Satisfaction Guaranteed%\" leaflet, I finally found said leaflet and there it was on the reverse of the 100% Satisfaction Guaranteed%\" how ironic- when I still queried how even with a $5 dollar connection charge and 50% excess charge, a call could total $58 I was told that it was not the duty managers problem and to ask for the rooms director the next morning, I did and was not even granted the dignity of a response from him/her just told that a $17 discount would be given, i mentioned my total disastifaction and went away angry and upset. I find this sly and ignorant behaviour from a world class hotel both sad and aloof and feel that that such behaviour can only result in these type of reviews been written.\n\nReview 47:\nJust got back from a girlfriend getaway stay at the Radisson this weekend. Although the Radisson is not the most high end hotel in Boston it really is a great value. I did a lot of research for hotels in Boston prior to selecting the Radisson and it was the most economical for what you get. Rooms were clean, check in was friendly & professional and the location is VERY good. We were able to walk to Newbury Street and the Prudential Center with relative ease. There are also some good restaurants very close to this hotel. I noticed that there were a lot of other girlfriend getaway groups staying and even a bunch of guy friend getaway groups too. The only complaint I have is with breakfast, which we only had on Saturday morning. If you order off of the menu be prepared to wait an inordinate amount of time for a simple meal. I'd suggest getting the buffet instead.... it's a much better meal and deal anyway.\n\nReview 48:\nThe hotel is nice and clean, has large rooms and the remodelled rooms are quite nice. JUST DON'T ACCEPT ONE NEXT TO THE ELEVATOR. We stayed in room 2320 and it should be against the law to rent this room. Loud, vibrating rumblin noises ALL NIGHT go right through the walls. NO SLEEP FOR US. Yes, the obvious solution would be to request another room, but we did not realize we had the noise until we got in after 10 PM and settled down to bed....who wanted to move then? I am still in my room writing this and plan to refuse to pay for the room....I'll see what happens :(\n\nReview 49:\nI stayed at the Radisson for two nights. The location is great. The d\u00c3\u00a9cor is tired. There doesn\u00e2\u20ac\u2122t appear to be any handicap accessible way to get to the front desk. The room was huge. There was a complimentary bottle of water. There was a light out in the bathroom. I wasn't crazy about the sleep number bed. There was someone very loud in the next room. The exercise room is in the pool area and was very humid. The exercise equipment was old and one of the two stepper machines wasn't working.\n\nReview 50:\nMy wife and I spent a weekend here to celebrate an anniversary. We had a great room, very spacious and clean. Loved the indoor pool for relaxing. The location is great for visiting Boston, on the edge of the Theater District, one block to Boston Common, and an easy walk to Boylston/Newbury St. shopping areas. Our only negative experience was the breakfast buffet in the hotel restaurant. We booked a Bed & Breakfast package for the weekend. The breakfast buffet food was luke-warm to outright cold and the toast and biscuits were hard. The server asked if I wanted juice, and then charged our room for the drink when I thought it was covered (my mistake, too trusting). Nice hotel, but pass on the breakfast package,,,,\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29261, "query_start_index": 29263, "query_end_index": 29263, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 583, 732, 1596, 2531, 3044, 3375, 3918, 4398, 4899, 5195, 5403, 6180, 6553, 6965, 7346, 7600, 8036, 8400, 8877, 9822, 10820, 11445, 11866, 12563, 12632, 13344, 14142, 14787, 15075, 15196, 16128, 17086, 17812, 18355, 18984, 19905, 20358, 20727, 21634, 22489, 22939, 23521, 23736, 24767, 25418, 26504, 27433, 28018, 28529]}
{"id": "2516023", "pid": "2516023", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is depressing. Its a bare bones hotel. The only saving grace is that the bedding is OK. But the room is very plane and the bathroom stark. I would not rate this a 4 star hotel.\n\nReview 2:\nWe booked this hotel via Hotelopia which gave us the cheapest rate. It was very good value for money and I understand that it is the NO1 in LA but I would never want to pay the full price. The Lobby is very nice. The room was big, comfortable and clean. The staff was very friendly. The hotel is also fairly nice located in downtown LA. Shops and restaurants are within walking distance.\n\nReview 3:\nI was at the Omni on business for 5 days. The hotel itself was beautiful, with a nice restaurant, however management and the guest rooms left much to be desired. The first night I found a wierd eye drop applicator type device in my bed- which left me to seriously question whether or not the bedding was actually changed from the last guest. I requested a new room, but was given a hard time by the manager on duty who simply wanted to change the linens. I was given another room that had still not been cleaned from the last guest!!! My third room had a bed that looked like someone had received a hair cu on- literally had hair all over the comforter- how does housekeeping not see this??? Fourth room was fine but nothing special. The area around the hotel had nothing to do after 5 or 6 pm when the area businesses closed. I didn't feel safe in the area after dark and opted for room service most nights, which was very good. I probably wouldn't return to this hotel based on cleanliness issues with the room, and issues dealing with the management that was unaccommodating.\n\nReview 4:\nUnfortunately I have developed a prejudice when walking into hotels - one based on experience - that the nicer the lobby the least welcoming the staff will be. So I was a bit on edge when I walked into the Omni -- it looked elegant and sophisticated, so I braced myself to feel less than welcomed. However, I could not have been more wrong. Everyone - from the people behind the desk, to the people controlling the traffic out front - to restaurant - to the bar - to the little shop -to the people cleaning the rooms - to the people working room service -- everyone was welcoming and helpful. Like they were glad I was there and they wanted my stay to be the best it could be. In addition the rooms were clean and comfortable and the fitness center was one of the better ones. And the room service pizza with tomatoes and garlic spinach was delicious!\n\nReview 5:\nIf you have a meeting near by its great but the rooms are dated and difficult to find electrical outlets. You have to search and crawl under furniture. Room service is terrible. There is not much around to eat at later in the evening so if you come in late like i did you have to rely on room service. Twice they could not get a simple cheeseburger correct. Fitness center is okay Walls in rooms are paper thin so don't except a good night sleep. Connection to the internet was difficult and took a couple of calls.\n\nReview 6:\nThe front desk service and the hostess for the Grand Cafe were rude. Simply posed questions easily confused the staff who responded with arrogance. Really, 80% of the staff could use a lot customer service training. The valet staff were the only decent people. The pictures are good but inaccurate. The room was simple and small. AND the water smells like sulfur. I would never stay at an Omni hotel again.\n\nReview 7:\nRoom was nice and clean but did not get the turn down service and requests for breakfast juices was never picked up so we did not get that either. Front desk was sorry and did not charge for valet which by the way was $24 per day. Might look else where next time for better service.\n\nReview 8:\nI travel to LA frequently for work. It's always a treat when the Omni is offering a rate that falls within our expense guidelines, occurring twice so far. The rooms are excellent, location is prime, and amenities are out of this world if you simply sign up for the rewards program. Free shoe shine, free shirt pressing, free wifi, free morning beverage delivered to room -- all unique in my experience and really improve the business travel experience. I really have only good things to say about this hotel - my only complaint is that I wish they always offered rates which permitted me to book here!\n\nReview 9:\nI stayed at the Omni in downtown LA on a recent business trip. I was happy to be given a room before 11 a.m., and gladly dropped my bags in the room before I went off to a meeting. When I returned after dinner and settled in, I became aware of a funky smell in the room--was it something plastic that had melted or had someone in need of a shower been in my room? I didn't spend much time in the room, and was too busy to go through the hassle of changing rooms, so I ended up just living with it. On day 2, though, I did notice that no one had really been cleaning the toilet thoroughly--there was literally a black ring of gunk around the inside. Doesn't anyone check the housekeeping department's work? This would have been unacceptable in the lowliest of hotels, but this is supposed to be upscale. I shudder to think what else wasn't being cleaned!\n\nReview 10:\nExcellent staff, very good location, beautiful hotel and room, very clean, thanks! The hotel is well located in Downtown area & very good value for money. Free internet in lobby and room. We found it was within walking distance of some shops, and we were given a map and clear instructions by the front of house staff. It is a fantastic hotel, and worth a detour if you are in Los Angeles. They also gave us complimentary juice/ bed tea/coffee in the morning delivered to your room at your choice of time.\n\nReview 11:\nI stayed here this past weekend for the USC/Cal game, and it was absolutely perfect! Great location... you just have to know that downtown is NOT a party spot on the weekends. The room was large and comfortable, and the service here is excellent! Definitely worth its 4-star rating. Beware the $26 for valet per day... we parked on the lot on Olive between 1st and 2nd for $6 instead. Just know that it's an open parking lot, so your car isn't guarded 24/7 and there's no In-n-out priveleges. We saved a lot of money though!\n\nReview 12:\nWe stayed at the Omni for 2 nights in August. Overall the stay was OK. The rooms were really big, felt like an apartment, but the location is terrible. If your in town to work in teh CBD, then fantastic, but if your a tourist, then there is NO point in staying downtown as everything is at least a 5-10 minute drive away and you have to pay for parking. I found the Omni dated, and felt like something more suitable for the elderly. It was old fashioned and the decor really out-dated. I wouldn't stay here again. We ended up forgoing out last night's prepaid accommodation and stayed in Beverly Hills, simply for the location.\n\nReview 13:\nMy title says it all. The hotel is updated and very clean. Bathroom was huge, and beds were VERY comfortable! I was in town for business in the heart of Downtown Los Angeles. This hotel was on the edge of town in a very clean and located on the nicer side of town. (Bunker Hill area I believe) The valet was quick and all the guys working that area were fun and polite. The Bar (NOE') was quite nice. We stopped in to check it out before going out for dinner and stayed there for the evening. Ended up with their hamburger/Fries. Way above the top! Excellent in fact.\n\nReview 14:\nGreat stay and value for money. Rooms were great. Very helpful staff. Was there for a conference and stayed there for a week. No issues with this hotel. Except turn down service. Its great when you are not in the room but when you are in the room, they would open the room doors even after you have declined the service. Just remember to sign up for their loyalty program before you go. Good benefits.\n\nReview 15:\nFantastic hotel, clean, comfortable and opulent, staff excellent. Only 2 minor complaints: Valet parking 30 dollars per day.........Expensive. Bar prices.............Expensive Otherwise fantastic,highly recommend this hotel if you are staying in downtown LA.\n\nReview 16:\nI could not fault this hotel. It was fabulous. Excellent location - I did not have a car and was alittle worried that this would be a problem, it wasn't. This hotel was expensive in comparison to other hotels I stayed in on my one month vacation in America, but by LA standards wasn't that bad and you definitely got value for money. The room was luxourious & spotlessly clean, food was great ( I didn't try breakfast though, it was a bit full on and pricey - I'm not a big eater in the morning), they have a well equiped gym ( headphones, towels, water & fruit all provided free of charge), outdoor pool with loungers and the staff could not have been more pleasant. I would definitely recommend this hotel for a vacation in LA.\n\nReview 17:\nI would stay here if on business in LA or a short stay to attend events situated in downtown. Not a heck of a lot of activity in the evenings in the immediate area. You will need a car if staying in this hotel. Free wifi access in the lobby was convenient.\n\nReview 18:\nWe stayed in this hotel for 8 nights in July 2011. The rooms are nice however the house keeping, Concierge services need lots of improvment. Staff are not motivated and they lack training and procedures. In couple of instances they were having heated arguments in front of the guests. It is unlikely that we will stay in this hotel again.\n\nReview 19:\nI stayed here for 3 nights and 4 days in November. This hotel is very lovely. Location is downtown LA. The parking was complimentary which was AWESOME!! There really isn't a whole lot around the area, but we were driving so it didn't matter. The L.A. traffic wasn't even bad. I'm from NY so I know what hectic traffic can be like. The rooms: Nice size beds were A+, well stocked mini bar (of course some items were ridiculously pricey), beautiful bathroom. Everything was clean and lovely. Room service though it took a bit was absolutely scrumptous. Staff was wonderful. Bar is located on 3rd fl. This is a up class joint that was well worth the money. I would stay here in again in a heartbeat!!!!!! !\n\nReview 20:\nGreat big room, king size bed, big clean bathroom. It's what I expected from this 4 star hotel. So it was worth the price. Metro station 5 mins walk from hotel for those without car. Very few restaurants open for dinner at California Plaza, which has many things to offer during the day, including a Starbucks.\n\nReview 21:\nI really like this hotel. It's across the street from my company's LA offices so it's incredibly convenient for me, but really if you need to be anywhere in the northern end of downtown (Bunker Hill/City Hall/Disney Concert Hall) it's a short walk. Even in other parts of downtown I would choose it because it's quiet, elegant, comfortable, clean, with excellent service. I've never eaten in the restaurant but the attached bar is excellent with a menu suitable for dining by yourself. My only criticism is that there is a fee for the wifi - I wish the US hotel industry would get over it and stop charging for that. Not sure it would be the best tourist hotel as downtown isn't where tourists want to be, but as a business hotel, it's great.\n\nReview 22:\nOne thing for sure, I will never stay in this hotel!!!! The software is fairly ok, but the front desk staff is atrocious! What the management needs to do is to change the entire lethargic and completely ignorant staff; The manager, I think his name was Robi or Robert or Robie was enormously unpleasant and perfectly oblivious about my concerns in regards to AC. The night before, I came down to talk to FD. It was 2am and I couldn't sleep because the room was freezing. The front desk agent was texting on the phone for almost a minute before even noticing me. But that was nothing to Robi who was supermely rude, the next day! How do these people get a job??? Stay away from these people!! !\n\nReview 23:\nI stayed here for a conference recently and was very impressed with both the rooms and the facilities. The rooms were spacious and comfortable and the bathrooms were especially large, with nice amenities. The conference facilities were great and so was the food served and the service. My favorite part was the free Starbucks coffee in the 3rd floor restaurant--I hate roaming a strange city at 6 a.m. trying to find the coffee I so desperately need! The gym was above average and the pool was smallish but nice. There were a few things that seemed to be needing some attention, like missing faucet handles here and there, etc., but generally it was great. The beds were the best part--really a great night of sleep.\n\nReview 24:\nBeautiful hotel. I traveled with my family but for work. Rooms were clean, large and very well decorated. Comfortable beds too. The location stinks on weekend because there is no place to eat but the hotel and it can get pricey. I followed a tip I saw on Trip Advisor and joined the Omni's Select club (free) and got upgraded to the club floor which has a lounge with drinks and food.\n\nReview 25:\nGood Location, nice size room, clean. Join the select guest to get the one time upgrade coupon and two free drink per night. Parking a little bit expensive $24 a day.\n\nReview 26:\nIt was a pleasent stay, because of the location, the wonderful room, and the best crew ever. We\u00b4d like to congratulate the crew because they were the best. Certanly when we be back to LA, we would like to be there. Thank you for everything that you done to us. Happy holidays to all of you.\n\nReview 27:\n$140-150 standard double/night Pros - Location is good. Near the financial district, 4min walk to Pershing Square Metro station. The hotel is located between 2 streets (Olive St is the main entrance, but you can enter from Grand St or even California plaza). 7min walk to the financial district and very close to Central Markets (on Hill st). - Spacious and clean room. Sign up for Omni membership to get free wifi otherwise $10/day. Apparently you can also use the complementary sedan to get to places within 3miles of the hotel - I did not use this. -Nice decor Cons - Reception Staff not overly helpful or welcoming. - Apparently I should have received complementary morning beverage with my Omni membership but there was no form or anything to request this. Overall a very nice hotel in the middle of downtown. Omni membership was suppose to make the experience more special but it was just another hotel membership.\n\nReview 28:\nUpon check-in, we were greeted by a very friendly, front desk agent. The room was nice with a great view of the courtyard. It was clean and had a very warm feel to it. The room was decorated quite nicely and we felt very comfortable for our week-long stay. The only drawback here is the parking. You can valet your car for about $24 per hotel stay and come and go as you please. If you plan on parking in the lots nearby, expect to pay about $6 everytime you leave and come back to that lot. Not very cost efficient if you plan on coming and going from the hotel regularly. Despite the parking limitation, I would stay here again.\n\nReview 29:\nWe stayed at hotel for 5 nights and throughly enjoyed our time. The staff were very courteous and professional, aswell as friendly. The check in was very easy and quick and they let us check in 2 hours early as we were very tired from travelling. Room was spacious and very clean. Bathroom was very good too. They have a town car that will drop you and pick you up as a courtesy within a 3 mile radius. The hotel is on the list of pick ups for most tour places. Has some fantastic food places around the hotel. Recommend it for business as it does have a very good conference area. Love it and will refer it to everyone. Do recommend getting onto the Omni website and signing up as a select guest, as it is free, to get free Wi-Fi and other services.\n\nReview 30:\nOn a recent trip to L.A., we decided to spend a night at the Omni based on reviews and proximity to the downtown LA art scene. We were SO happy with this hotel. From check-in to check-out this hotel surpassed our expectations. The rooms were gorgeous, and we had a view of the new Disney Music Hall. We were just behind MOCA and just down the street from the theater complex. We spontaneously booked tickets for a show at the Ahmanson Theater, and then stopped into the hotel restaurant NOE for a bite before the show. Of all the wonderful things I could say about the Omni, our experience at NOE was the best. The food is amazing. We ate our pre-show snack in front of a fireplace (it was a chilly night), and had terrific service. I would highly recommend this hotel to others, and even if you don't stay at the omni, check out NOE if you're in the neighborhood.\n\nReview 31:\nWe stayed there for 2 nights but wish we had longer. The staff were friendly and helpful. They booked two sightseeing tours for us at very short notice. The room was very clean and had everything we needed for the short stay. The evening restaurant was superb - the service and the food. The breakfast and lunch restaurant was equally good. Great selection of food. The location was ok and we were picked up from the hotel for our tours. If we had been given a map on our arrival it may have made our stay better so remember to ask for one if they forget. We walked to the jewellery district but got overwhelmed with the shops as far too many so didn't end up buying anything. It was very easy to walk a couple of blocks in the wrong direction and then feel uncomfortable in the grotty surroundings so take care when walking. The hotel itself is in a nice safe location and we would go back again.\n\nReview 32:\nThe Omni is considered the most upscale hotel in Downtown Los Angeles. Having stayed at a couple of other downtown hotels, I would say it is probably the best overall choice, if cost is not an issue. Aside from one rude front desk employee (who later called back to apologize, to his credit), the service is classy, the rooms are standard sized, with comfortable beds and nice bathrooms, and the spa/fitness center are very nice. The location is great, if you have a reason to stay in Downtown LA. TIP: When booking your room, request one with views of the much-talked-abou Walt Disney Concert Hall, designed by architect Frank Gehry.\n\nReview 33:\nWe stayed here for the first night of our holiday in California; arriving jet lagged and tired. The first impression the hotel gives was a tonic, and it was followed up by friendly desk staff and an impressive room with 2 enormous, comfortable beds. The bathroom was a great size. We had a fantastic view of downtown from the floor to ceiling windows, and we all spent a large proportion of the night enjoying this as our body clocks were still on GMT. I appreciated the extra touches in the bathroom, such as good lighting and mirrors, and lots of soap, shampoos and conditioners. There were lots of fluffy, white towels for the 4 of us to use. We stayed one night and did not use any of the other hotel facilities. We found it was within walking distance of some shops for the provisions that we needed, and we were given a local map and clear instructions by the front of house staff. Next morning we walked to catch the Amtrak service to Santa Barbara, and must recommend Union Station to all travellers. It is a fantastic building, and worth a detour if you are in Los Angeles.\n\nReview 34:\nI travelled to LA for a meeting in late November and had to stay in downtown LA. I did my research on Trip Advisor. The reviews I read were very helpful and they turned out to be very accurate. The hotel recently was renovated, the room I stayed in was very clean and spacious. The hotel is home to \"the most romantic downtown restaurant in LA - 2011\" according to a local LA newspaper. The restaurant was nice, but I haven't spent enough time in other downtown LA restaurants to confirm or rebuff the claim it celebrates. The Omni offers a free black car ride to anywhere in the downtown LA area (i.e. within 3 miles radius from the Omni). I took advantage of this free service to have dinner at the L.A. LIVE complex (where the Staples Center and Nokia Theater are located). There are several restaurants in the L.A. Live complex - definitely worth checking out - rather than paying for a $30 one way cab ride to other LA neighborhoods. If you're in downtown for business - I definitely recommend the Omni for your stay.\n\nReview 35:\nBeautiful contemporary rooms with comfy beds. Lovely service. Decent room service, with California Plaza and Grand Central Market right there for loads of food options. An oasis in LA's Downtown. Their internet rates often are quite reasonable too. My only criticism is that parking is exorbitantly expensive. Avoid a car and use their shuttle service if you can.\n\nReview 36:\nI stayed on a business trip for 2 nights. The room was spacious and clean and was a corner unit with windows facing in 2 directions. The beds had comforters and were very comfortable. Wireless internet access is available free to Omni Selected Guests. Bathroom was large with separate shower. A large safe was in the closet, big enough to store a laptop. The only issue was the presence of 3 very large moths flying around in the room. They must have entered through an open window when they aired it out prior to my arrival. They were difficult to eliminate, but I was successful with the use of a spare towel. The hotel staff is very responsive and friendly. Almost everyone I encountered asked if I needed anything, if my stay was enjoyable and if they could do anything for me. So, top notch service, beautiful and spacious rooms, all for $209 per night. That is a great value for a downtown hotel in a major city.\n\nReview 37:\nI won this hotel on priceline. what a lovely hotel. service was wonderful. beautiful lobby and great room with great beds.\n\nReview 38:\nFriendly service, lots of amenities, decent location in downtown Los Angeles, valet parking, spacious workout room, great (but expensive) restaurant\n\nReview 39:\nMy wife and I stayed at the Omni for her birthday getaway. Everything about the hotel was first class. The service was outstanding...from the front desk to the cleaning staff. The hotel even sent up a small birthday cake! The Omni Club was a great surprise. Both restaurants, Noe and the Grand Cafe, were outstanding as well. Walking distance to the Ahmanson Theatre if you feel like walking. If not, the hotel even offers complementary town car service to the shows.\n\nReview 40:\nWake up calls were a joke for this hotel! They do not have a automated wake up call, so they rely on a human being to do it. I stayed their several days, and requested a wake up call each day. They never called on-time, as late as 15 to 20 minutes. I would even ask for a follow up call and they couldn't get that right either. They called so late one morning that the person didn't even say \"this is your wake up call\"; instead, she said \"oh are you up?\" I said who is this? She said \"I'm sorry I meant to call you for your wake up call. So I wanted to at least make sure that you didn't oversleep!\" Of course, I had since it was nearly 45 minutes late!!!! I was very upset. I had a 3am and 4 am call set for the next morning and called to cancel it. Wouldn't you know it--they called at 3am and 4am on the dot!! I screamed to say, I CANCELED THE CALL!!!! I left there and went to the Omni (Pittsburgh) the following week, and wouldn't you know it--they did the exact same thing!! !\n\nReview 41:\nWe stayed here for two days. The room was spacious and clean. The staff was nice and helpful. They even have a shuttle which takes you everywhere in a 3 miles radius. Also, they have a huge variety of hygiene products in the rooms. Amazing time\n\nReview 42:\nThe Omni is a good hotel. The rooms tend to be clean and comfortable. Staff tends to be responsive to customer issues. The gym is modern. The only real concern was there is a charge to use the computer at the business center. That is a little disappointing, considering the high tariff at the hotel. On the whole, I would say that this is probably one of your better options in Los Angeles. Hopefully, my main concern is resolved in the future so guests can have real business center access.\n\nReview 43:\nExcellent \"downtown\" hotel, great stay! Within minutes of my call, the hotel sent a town car to LA Union Station-at 10 o'clock on a Sunday evening. Front desk staff was efficient and personable, my room was exactly as requested and very comfortable-I'd like to buy one of their King size beds! Attractive and friendly bar, and breakfast in the restaurant was wonderful-a little pricey, but expected at a facility of this class. The hotel is adjacent to the LA Museum of Contemporary Art, and a block from the Disney Theatre. Overall, a very good hotel at a fair price. Recommended highly!\n\nReview 44:\nI stayed for 2 nights for a business conference, room 1225. The good - staff was uniformly very nice and helpful, food at Noe restaurant for dinner (not part of the conference) was outstanding, good location, nicely done common areas, very comfortable bed with nice linens. The bad - my room was in great need of rehab - very odd smell (maybe the cleaning supplies? ), very noisy fan/ac unit, ancient tv with terrible picture. The hairdryer vibrated so much that was unusable. I called the front desk and they left a small hand held dryer in the room, which I appreciated. However it didnt work very well either. Please at least replace that hairdryer and find out about that funky smell! My other issue is that the food served as part of my business conference was mediocre at best. (despite the fact that Noe restaurant is fantastic) I had just come from Hotel 1000 in Seattle that served the same food at a business conference as the restaurant and it was fantastic. I understand that typically conference food is different from normal restaurant food but the Omni really needs to step it up here.\n\nReview 45:\nConvenient location with pleasant views. Although downtown LA is not the liveliest place, the hotel is close to subway, train station, and has valet parking if you drive. Comfortable rooms, though no mini-bar for some reasons. Great service, good breakfast (by American standards), charming lounge with live music. WiFi in the lobby. May be there was a sale, but we had it for very reasonable price. We really enjoyed LA, so much to see! Highly recommended.\n\nReview 46:\nThe Omni is a very nice hotel in downtown LA. The service and staff are first rate - actually five star service. The rooms are nice but could use a little update. Beds very comfortable and the room is a great size. Downside there was no flat panel tv and it was on the small side. Another problem was that the hotel had problems with the fire alarm that kept us up half the night, however, the manager took care of us on check out. Overall the hotel is very nice and I would recommend to anyone wanting to stay in downtown LA.\n\nReview 47:\nWasn't sure what to expect from the sprawling metropolis of LA after reading various reviews so I picked a fairly central hotel in Downtown. The Omni is primarily a business hotel but it was perfect for us road weary road trippers too. Beautifully set out with very helpful staff - the concierge was particularly helpful in answering our queries regarding transport & attractions. This hotel is in a great location for exploring LA, particularly if you don't have a car. As it's in the business district there's not many shops nearby but the underground to all the prime sights is a 5 minute walk away and the area felt a lot safer than much of the city. Bedrooms were expansive and comfy with big roomy bathrooms. Lots of drinks and sweets available from the mini bar - though at a price too rich for us! Morning buffet breakfast (not included in price) was also a treat, fresh made-to-order omlettes and and fuevos rancheros. All in all this felt like a real luxury hotel experience and a great way to finish our California trip.\n\nReview 48:\nThis is a nice hotel. The outdoor swimming pool has warm water with little salt. The room is clean with nice view. The only down side is the night shift representative of the counter is not very helpful and friendly, when I pointed out that there was a mistake on my bill. The issue was not solved until the day shift manager gave us a hand. Overall, our family enjoy the stay here.\n\nReview 49:\nI have been at the Omni on 4 recent trips and found them to be consistently exceptional. The staff are friendly, helpful and gracious. the rooms are very comfortable, and even though some are beginning to show their age, are far superior to any other LA area hotel I have stayed in over the past few years. the noe bar is also superb and the room service is well above average.\n\nReview 50:\nWe stayed here one night on our cross-country drive. This is a huge hotel, but very nice. We were tired from our drive so we stayed in the room most of the time. The rooms are spacious and nicely decorated, and the bathroom was very clean. We had our small dog with us and walked him around the area, but there is not a lot of green space around the hotel for dogs. We ordered room service for dinner which was very yummy. Overall a great stay!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29624, "query_start_index": 29626, "query_end_index": 29626, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "82%", "inner_docs_start_indices": [176, 375, 774, 1864, 2727, 3254, 3672, 3966, 4579, 5444, 5962, 6499, 7139, 7719, 8133, 8404, 9146, 9415, 9766, 10482, 10805, 11560, 12266, 12995, 13392, 13571, 13874, 14807, 15450, 16213, 17090, 18000, 18647, 19742, 20777, 21153, 22084, 22219, 22380, 22860, 23856, 24113, 24617, 25218, 26331, 26801, 27340, 28384, 28779, 29169]}
{"id": "89599", "pid": "89599", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe location is great--central to all the main downtown attractions. The hotel has a storied past. BUT . . . how disappointing. Our room was grim. Dark, worn, rather cramped. Sad. The public areas? Like an oak-panelled bus depot...cavernous and busy, but with no warmth. The hotel is screaming to be loved by an Arab sheik or a Russian oligarch who can pour in capital regardless of return and make it a fine place again. For now, however, some accountant rules and guests pay. The price was quite competitive, so perhaps I should not complain too much, but I was sorry to see a grand hotel in such mediocre shape. It's not an utterly horrible place, though. Just not what you would call very nice.\n\nReview 2:\nsorry but for 177/night and having to pay extra for EVERYTHING i dought my wife and i will be staying at omni parker again. first they charge for internet and it's not wifi in your room who charges for internet anymore? then dish out the money for snacks 4.00 for a stale candy bar and 7.00 for a bottle of water all left in your room to take and be charged for ,yum!! we had a great view though ,of the alley and roof of the next buildings, then room, woah! what a room! my bathroom is bigger(about 12X12) and only a double bed!! for that kind of cash (very hard earned and saved for our anneversary) i expected a better room not one next to the linen closet and electrical closet especially when i booked it they were running a special for 179.00/nite for a suite VERY dissapointed !! HOWEVER the people whom greeted us and took our luggage, parked the car etc... were excellent just wish i could have tipped better, but the room took all i saved up, Boston was a great time, the room not so much\n\nReview 3:\nI stayed at the Omni Parker house for two nights while on a business trip. The hotel is in a great neighborhood and close to many of Boston's attractions. I booked an \"executive room,\" and it was large, much larger than the standard rooms, from what i understand. Maybe not the most modern or luxuriously furnished, but it is an old hotel, after all. The bed was extremely comfortable and the bathroom was small, but again, this is to be expected in such an old hotel. I liked the fact that if you join their loyalty program, they waive the internet charge and bring a free breakfast beverage of your choice to your room each morning. The lobby is lovely, and a real piece of history. Breakfast in the hotel restaurant was good. The standout for me in this hotel was the service. From check-in to check-out and everything in between, the staff was uniformly pleasant and helpful. I highly recommend this hotel.\n\nReview 4:\nReading the reviews of others I was very glad to have upgraded to a De Luxe room since this was still not exactly huge. The hotel seems a bit sad, living on a glorious past history. Although our room clearly had been refurbished it had only been half done. Yes there was new wall paper in the bathroom but the tiles were as cracked and old as they had been in the 70s. The bed was incredibly comfortable but for such an old hotel, the walls were remarkably thin. I was woken by the sound of the man next door snoring... hmm, nice. The housekeeping left much to be desired. We arrived to discover a filthy duster had been left behind. The coffee pot (lovely idea) was left uncleaned and we found used tissues on the floor. It took three days of mentioning such problems before things changed - or was is that the cleaner changed that day? Was greatly disappointed and would not recommend the Omni nor will be returning. A great shame.\n\nReview 5:\nActually stayed in June 2010 but drop down dosn't allow entry. However, this very quaint hotel steeped in a bit of history is the perfect location for reaching all the places you want to visit. The lobby is like going back in time, not your ultra modern decor. The hotel is right near to the start of the history trail (red bricks in the footpaths) buy your own guide book and you can walk to all the points of interest right up to Bunker Hill. The hotel is clean staff very friendly, We felt the restaurant was a little expensive for what you get and the price of drinks, well typical hotel prices, there is a bar open to the public but you won't see many customers due to the prices, especially when you can walk a few yards to a friendly and reasonable priced bar. There is an irish bar nearby and the food is superb. The real good thing about the hotel is its location and I really mean you can walk everywhere\n\nReview 6:\nI ordered a suite, the room seemed more like a standard. The couch was gone, not sure where, but there was 2 double beds, 2 small chairs, a small table that was covered with stuff/brochures, etc, so it was of no use...and a big empty space where I assume the pull-out couch \"was\" The bathroom was so small that I had to pull the ironing board out to use as a table for my blow dryer and toiletries....I had to close the door just to get in the bathroom...If this was a suite, we wondered what the standard room was like. The service was great and the location was phenominal...probably why they still have guests. We usually stay at the Bostonian in Fanueil hall, but wanted to try something new......we will be back to the bostonian.....\n\nReview 7:\nMy husband and I have stayed at this hotel before and loved it, so when planning a trip for our son's 7th birthday it was the only place to stay for us. The staff made the kids feel special from the moment we arrived. The boys, ages 7 and 8, were given Omni backpacks with special surprises just for them, and when the staff found out we were there for a birthday, they had a their famous Boston Cream Pie in the room for them when we got back from dinner! Everyone from the valets to the concierge went out of their way to be helpful. They also make great recomendations for dinner! We stayed in a suite which was beautiful. It was nice because when the kids went to sleep, we could stay up in the other room without disturbing them. The Omni is in a great location, also. Close to Fanuel Hall, and the Freedom Trail, which the boys love to walk. We are planning a summer trip to Boston, and we will definitely be returning to the Omni Parker Hotel! !\n\nReview 8:\nThis was our 2nd stay at the Omni Parker House and we will be back again. Location is great, lots of attractions within walking distance. It is a short ride on the T from the airport. Staff is very friendly.\n\nReview 9:\nTraveled with my family this summer. The hotel luggage porter left 1 of our bags in the taxi. We expended extra taxi expenses, telephone expenses and a lot of our vacation time talking to taxi people, police, drug stores, doctor offices and hotel personnel in trying to resolve this issue. In addition to missing medication, all cosmetic needs were also lost. The start of our Boston vacation was disappointing, worry-some and enough to say that we would not stay at the Boston Omni Parker House Hotel again. We sent letters to both the hotel and corporate headquarters trying to resolve this dissatisfaction with no resolution. I cannot recommend this hotel to my friends, family and you.\n\nReview 10:\nFor those looking to extend the London simulation that is Boston to extra lengths, the Omni Parker makes a perfect home. Old, dank, smoky, and moldy - just like your favourite West End hotel. Plus, depending on the night, you may be able to spend the usual 200 GPB for the honor of staying. I am not kidding - even the front desk agent who checked us in was from the UK. The best part comes when you try to open the window a crack in the room to let some air circulate to no avail. After consulting with the management, we were curtly told this was a \"city law\". After checking in across the street at the wonderful Ames Hotel for the same price, I was able to finally open the window. Somebody call the cops - the Ames is in violation of \"city law\". For those not anglophiles, stay at the Ames, next door at the wonderful 9-0, or in Copley/Back Bay at the myriad of business chain hotels.\n\nReview 11:\nI booked this hotel based on ratings and comments from previous guests. However upon arrival we were shocked at the small size of the rooms. I was traveling with my family of 4. There was not even space for our luggage. Not even a desk or chest of drawers in the room we were assigned. After a long wait and debate with the front desk we were moved to slightly larger room. Our Air conditioner did not work properly (it made horrible clanging noises). We got very little sleep. The hotel management was unable to resolve the problem and did not seem concerned with our desperate need for a night's sleep. This property is also undergoing major construction and was very noisy during the day as well with hammering, power tools etc. All in all I must say I would never recommend this hotel for a family of 4. On a positive note, the hotel was clean, and the housekeeping staff very efficient. It would probably be fine for a couple who could contend with the very small rooms.\n\nReview 12:\nPerfect location: Close to subway, very easy to get to from airport via public transit, walking distance to Boston Common/Quincy Market - FANTASTIC! Beautiful Hotel: Classic and beautiful details and rooms were comfortable. I felt like I was staying in part of Boston's history Tips: Sign up for loyalty program to get FREE wireless internet (awesome!). They also have 2 free juices for members every morning which was a very nice treat. Cons: The walls are a little thin so you can hear your neighbours if they're a little loud & I found that the temperature of the room to be inconsistent (AC would be set at 74F but then it would get REALLY hot in the middle of the night). We also found a couple of wood bugs on the bed spread so that was weird. Overall a decent stay and is perfect if you plan to be out and about for most of the time anyways.\n\nReview 13:\nMy wife and I took a last minute vacation to Boston 11-14 June. Our intent was to catch the Red Sox vs Yankees game and take in all Boston has to offer. The Omni Parker House was the perfect hotel for our vacation. The hotel is old, the oldest continuously operated hotel in the United States, but holds up amenity wise while obviously having plenty of old world charm. The rooms were smallish but well appointed and everything we needed was available. The staff is fantastic and very informative and accommodating. We got great help from the concierge planning a nice dinner at Ricardo\u00e2\u20ac\u2122s in Boston\u00e2\u20ac\u2122s North End. If you are looking for a great historic base of operations during a trip to Boston this hotel is perfect. It is RIGHT on the Freedom Trail and the hotel itself is a point of interest on many tours. If you do a tour, use Old Town Trolley Tours...you can buy tickets from the conceirge at the hotel.\n\nReview 14:\nThe rooms may be small, but the beds are wonderful and all desired amenities were available. The lobby is lovely and grand, and the service from every staff member we encountered was excellent. Priceline got us in for a very low rate, and our breakfast in the famous restaurant was expensive but nice. The Boston Creme Pie has undergone some changes, but was still delicious and served at breakfast, a very civilized option! We would stay there again and found the central location perfect for a busy day of visiting many areas of the city.\n\nReview 15:\nMy aunt & I went to Boston to celebrate her 70th birthday & I booked us at the Omni Parker House in a suite. The lobby is beautiful, the service perfect & everything was spic & span. We ate dinner in the restaruant which was fabulous & reasonably priced for a restaruant of its quality. The location was ideal....right on the freedom trail & walking distance to literally everything. And EVERY staff member was friendly & polite & professional from the housekeepers to the concierge to the reception to the waiters to, well you get the picture. The only problem we had is that it is an old hotel & the walls are thin, very thin. The people next door to us were talking loudly & had their TV quite loud & we finally had to contact the front desk at 3:30am (& security did immediatley come to their door) & again at 4am (& again it was instantly addressed!). Also, the room was decorated OK, but nothing special..... but the beds were VERY comfortable. When I go back to Boston (which is a GREAT city so I will be back) I will absolutely stay at the Omni again.\n\nReview 16:\nWe stayed at the Omni Parker three nights in July, 2008. And I have no hesitation in saying that this was one of the worst room in any hotel we have stayed in throughout the world in nearly 50 years of travel. It's a bit of a cop-out to say the hotel is old therefore the rooms will be small. In our experience in Europe some of the oldest hotels have truly massive rooms. Not only are the rooms tiny but they are extremely badly planned; there is nowhere to put toiletries in the bathroom; there is only one chair in the room and it was like an assault course working your way from one side to tbe other. It is to be expected nowadays that rooms will include PC connections but the number of wires littering the floor was a real hazard. Add to this a bunch of bare wires from the air conditioning and it looked an accident waiting to happen. On the plus side the staff were friendly and helplful. We love Boston and we shall return - but not to the Omni Parker\n\nReview 17:\nOur daughter graduated from college in May and my entire family flew out for the week. We started our trip with our stay at the Omni Parker House. The reviews, although helpful, can make a traveler nervous since it is hard to determine if the writer just had a bad day. We went anyway and were very, very pleased with the service and our accommodations. The rooms were a bit smaller, not tight though, for an older hotel but truly nicely furnished and the beds very comfortable. Dinner in the bar was not the best and the morning room service was not worth the price but all in all a very nice stay. I would go back - the location was great and walking very convenient. The valet service for the car was timely and the entire staff very pleasant\n\nReview 18:\nI was put up in this hotel by my company, and so had no choice in the booking. But I've advised them not to use the hotel in future. I requested to be moved to another Boston hotel for a return trip a month later. The reception is quaint, and the bar/restaurant is nice. But the room I stayed in was tiny and badly kept. Not good for business travel.\n\nReview 19:\nWe upgraded to this hotel because of our prior excellent experiences at other Omni hotels in the USA. However we were greatly disappointed with both the service and facilities. The hotel bedroom was tiny to say the least and it had a view of a brick wall, when the suitcase was put down on the floor it blocked all access to the rest of the room! Breakfast service in the restaurant was inattentive and the hot buffet was cold! Altogether a mediocre experience! We felt this hotel was trading on its historical legacy. The high price this hotel charged bought us a far superior experience in a nearby modern hotel.\n\nReview 20:\nGreat place to stay to get a feel for old Boston. Entering the lobby, Parker Restaurant, and Parker Bar are like taking a step back in time. The rooms a show their age a bit but in a good way. Service was impeccable. Wellfleet oysters on the half shell with a cocktail at the bar are a must.\n\nReview 21:\nBooked two junior suites for family weekend at famed Parker House Hotel. Arrived to find no doorman or bellmen in sight. Both suites were on the 2nd floor, both overlooking a building under construction approximately 5 feet from the windows. Hotel entrances are surrounded by scaffolding for repairs. No mention of construction on the website. In my search for electric outlets, found significant layers of dust behind furniture. Hallways are poorly lighted, walls are in major need of paint job and carpet is filthy. \"High speed\" internet is very slow. These junior suites each had 19\" televisions - smallest that i have seen at any hotel in at least 15 years. Took a trolley tour of Boston and saw any number of hotels far superior in location, quality and price. This once-famous hotel has seen better days.\n\nReview 22:\nDisappointing. Tiny rooms. Bathroom is the size of the closet. This once grand hotel with grand suites has been cut up into tiny rooms to earn an extra buck. The rooms are grim. The walls are dirty and thin. You can hear other guests talking. The window view is the brick wall of the opposite building. They put the contents of the minibar on the table to try to seduce you to use it. Internet is not free. (Nothing is free in this hotel). The staff are polite but not helpful (the concierge even gave me wrong directions) This kind of hotel gives Boston a bad name. This is not a good hotel. It feels like it is money making off unsuspecting tourists.\n\nReview 23:\nStayed one night for business... hotel has a older/historical feel to it but I was very dissatisfied w/ the bathroom. It was extremely small and there was no counterspace at all. Didnt use any facilities or eat at any of the restaurants so cant comment on those. Staff was friendly though...\n\nReview 24:\nMy family and I stayed at the Omni Parker House over the Thanksgiving weekend. As members of the loyalty program, we received a great rate on a double executive room with two double beds and a pull out double sofa. The size of the room was nice for our family. I realize that rooms are small; since my husband has stayed on business in the past, we realized we needed a larger room. The only downfall was the fact that there was no view. No matter. Front desk staff, valet, doorman, etc. all very pleasant. Check in was a breeze (checked in online the day before). Breakfast buffet was nice, and the wood furnishings throughout the lobby and restaurant make it such a warm, inviting place. Central location in a city that is meant to be walked. We would definitely stay here again.\n\nReview 25:\nThe hotel is dingy looking, and the service goes right along with the dingy look. Decided to try the famous Boston cream pie--It was still frozen when they served it. The coffee I ordered with it was room temperature. While I was there a few convention attendees had been robbed. I overheard them talking to the front desk staff, and honestly, the staff seemed not to care one iota! For the same money I would have been better off at the Seaport Hotel or the Boston Harbor Hotel. I won't go back to the Parker House, despite its historic location.\n\nReview 26:\nMy two young daughters and I stayed there for three nights. We got a lovely room on the top floor. Very clean and traditionally pretty. Bathroom was very clean. Breakfast was absolutely delicious, although pricey, but worth the splurge. Concierge service was great. The girls ordered a meal via room service and that was great also. The only problem we saw was that the fitness facilities needed to be cleaned and some things repaired. Front desk check in went smooth and front dest personnel happy to help. Would definately return. Would recommend joining their frequent customer program prior to visit- free perks, etc.\n\nReview 27:\nWe had a three night stay and ate in the restaurant twice and used both bars. With exception of a hiccup with the bags being delivered to our room (took. Around 45 mins) and had to be chased, this was a great stay. Yes the rooms are not the biggest, we couldnt upgrade due to the hotel being full but the room was ok and we were happy for three nights. This hotel is the most ideal positioning for the city, we walked everywhere we could. Also recommend the cycle rickshaw and trolly busses. We couldn't get a late check out beyond 12.30 but were able to leave luggage with bell captain so we were able to get the most out of our last day. Thoroughly recommend the hotel and would stay here again.\n\nReview 28:\nI would say the only good thing about the Omni Parker House is the location. We had several problems. Believe me I am not a picky person - I like pretty much everything, including camping but come on! The rooms were so musty and moldy that my husband had a severe allergic reaction. The AC unit was old and was spewing allergens into the room. We turned off the AC and burned up. We ended up checking out a day early after two sleepless and miserable nights. Checked into the Doubletree in chinatown which was GREAT! And less $ too...the reason I write this so late is because I wrote a letter to Omni after we returned and I wanted to see if they could redeem themselves. Instead, we got a snide letter from the manager...with a very very thinly veiled appolgy. Thanks for ruining the Omni hotel chain for me...never again...p.s. the hotel was kind of creepy, it was old and our friends that visited us in the hotel thought it was haunted...also, the ashtray mysteriously fell off the nightstand one night (while I was wike awake so it wasn't a dream). Bed tiny, bathroom tiny.\n\nReview 29:\nI've stayed at the Omni Parker House in Boston several times and have always enjoyed my time there. My recent stay was a two night mini-vacation with my sister. We had a lovely room, which had two double beds - very comfortable; the room had all the usual hotel amenities. While the bathroom was small, with only a shower, it did the trick. Every staff member we encountered was friendly and engaging. The room and bathroom were both very clean. We had one meal in the hotel restaurant, the breakfast buffet, which was substantial and delicious. The best feature of the hotel is its location, just steps from two different subway stations, five minute walk to Faneuil Hall Marketplace, right on the Freedom Trail and very close to many more historical and entertainment attractions. They regularly offer good deals on their website, including \"theme\" deals, such as a theater weekend, or museum weekend. Worth a stay.\n\nReview 30:\nit was the most terrible vbisit I'va ever had a bathroom is so small and the people in the hotel are very agressive i never back there\n\nReview 31:\nThis hotel is 1 of the worst hotels in all of boston it is old dirty horrible service terrible service people loud elevators old building could not sleep 2 out of the 4 nights because of noise from 3 am until 7 am no need for a wake up call you'll be awake at 6 am from noise. There is a reason they have to give away their rooms on hotwire!!!!! !\n\nReview 32:\nGot a room for resturant week with a friend so we could enjoy drinks and not worry about driving. We were hardly in the room AT ALL, and we were notified that there were noise complaints coming from the room (which we barley were in since we enjoyed a night out and a nice dinner??). We returned to the room at 2:30am. After talking to front desk we were informed of a guest posing as a security guard knocking on other guests doors. They did nothing about this security issue..we became nervous and the hotel employeess were verbaly agressive towards us (2 women in mid 20's). They kicked us out at 3am in the morning with no place to go. If you want poor treatment, this is your hotel. Clearly unconcearned for the saftey of their guests. I am outraged. WORST hotel i have ever stayed at. Unknown charges to my bank account from the hotel as well. POORLY run establishment. Disgusting!\n\nReview 33:\nHotel location is outstanding. 5 mins walk to historic burial ground; the tube system etc Room was small but perfectly fine. The bathroom small but very well equipped and spotless. No view. We could hear the renovations at the front of the hotel from 8am so no sleeping in! But otherwise it was quiet. The lobby and the bar are just lovely.\n\nReview 34:\nJust got back from a wonderful stay at the Omni Parker House. I am a very picky traveler who puts time into finding a quality hotel, so I was very relieved when I walked into our room. It was very cozy, clean, and smelled very fresh. Although the room was small, we really spent most of our time enjoying the beautifully historic city. EVRYTHING you need is right there. The location of this hotel is really ideal! Staff was accomodating and pleasant. Didn't try the food, although options on the menu sounded delicious. Room service was efficient and accomodating. I can't wait to visit again!\n\nReview 35:\nLike others here, we purchased what was supposed to be 4-star room for 2 through priceline, and couldn\u00e2\u20ac\u2122t have been more disappointed with the tiny non-standard size bed, room, and absurdly small bathroom the Omni provided. We even did the $30 upgrade and still found the room to be one of the worst experiences we have had in Boston. All of the other hotels we have booked through priceline in Boston delivered a 4-star experience. The Omni may be a 4-star hotel, but for priceline customers, they definitely do not deliver. They should not be allowed to participate in priceline.\n\nReview 36:\nVery impressed with the tasteful decor and very friendly and helpful staff. Great central location within easy walking to many of the attractions of Boston.\n\nReview 37:\nMy husband and I spent four nights at the Omni for a ridiulously low price. They gave us a room on a high floor (great view of south church) and a corner room. The rooms were as big as I imagined and the closet was huge and kept our bags out of sight. We especially enjoyed the hot cocoa every morning with a paper (thanks to the preferred guest program which is free) The room was very quiet and the bed comfy. We had a great experience with the front desk and concierge. We have always found that the usual tips to the right people give us better service (this is true at all hotels). We would stay here again and will since we visit often. Location is the biggest draw. Thank You Omni for a great vacation\n\nReview 38:\nVery nice hotel, definitely an upgrade from the Best Westerns and Marriotts that I am use to. A good deal for the location, walkable to many restaurants, downtown crossing, Boston Common, etc. Also walkable to a movie theater, which is a plus for me when traveling for business. Also, there is a cafe in the lobby with a Starbucks, an ATM across the street, and a T-station one block away. You can't beat that! Plus, the television had the right outlets so I could hook up my travel DVD player. The only thing is that my room was VERY small with narrow walkways - I could barely pry my suitcase to the bedside.\n\nReview 39:\nThis hotel is absolutely lovely. The history and beauty of this hotel are evident when you walk thru the doors. The rooms aren't large but they are clean, comfortable and super nice. The Old City Hall is across the street and everything is right there in walking distance. The only negative, if you really consider it a negative, is that the music in the lounge was not appropriate for the locale. A nice jazz, classical or soft rock would've worked but Tool and Linkin Park (rock)?? Otherwise...the staff is fabulous and the hotel is simply beautiful.\n\nReview 40:\nOur family stayed here in August 2011 (two room) and the hotel was a big let down. The hotel is very shabby and stale and needs complete renovation. For $300 + per night we was expecting a bit more. Our rooms were the size of cupboards with only a small window ( virtually above head height) for natural light. I would not be exaggerating to say this was one of the worst hotels I have ever stayed in. There are plenty of other hotels in the center of Boston available at a comparable price and we wish we had chosen one of those. All I can say is that if you stay here, prepare for disappointment.\n\nReview 41:\nIt is hard to believe that a hotel with double occupancy 125sq foot single double bed rooms could possibly be rated as Four Stars. It questions the validity of the entire star rating system. For the Omni chain, a chain generally associated with upscale accommodations to associate itself with such a hotel is mind boggling. This is a hotel that is clearly stuck in the ninteenth century. Any modern four star hotel evaluation includes the designation \"spacious room\"; not here. This is really a fraudulent use of the star system and an embarassment to the Omni chain.\n\nReview 42:\nThis hotel was a joy to stay in. Country House decor. Superb staff especially the Consieges who were always helpful with their advice with where to go. Comfortable beds, though my particular room was small it was adequate. Friends also had comfortable larger rooms facing the street. Food a little chunky 'USA' style but restaurant and bar had a relaxed atmosphere. Hotel is central to the places of interest. We enjoyed the park nearby, the trolly bus ride, theatre, Constitution Hill, Quincy's Market and 'Old Ironsides' All within walking distance but catch a ferry from the docks to get to the ship.\n\nReview 43:\nThe Omni Parker house hotel is well priced for the location. The staff was great, really great. The lobby was beautiful, but the rooms were small. The bathrooms tile was cracked in some places.\n\nReview 44:\nStayed at Omni Parker House from 5/26/05-5/29/05 and was very disturbed by the customer service with the exception of the check in clerk. Concierge was condesending bordering on rude. Maids didn't leave new bath towels and it took over an hour to get them. Trash not emptied, glasses barely rinsed instead of being replaced. Worse was the service in Parker Restaurant for breakfast 05/29/05. Waitress was surly - didn't smile until presenting the hefty check which was the only time she returned to the table. Food was as cold as the coffee and refills had to be begged for and water never refilled. Horrible - as a frequent traveler would hesitate before ever staying at an Omni again. Although the hotel is beautiful star rating should be 1 not 3.5.\n\nReview 45:\nThe great location is the reason for the 4 star review. The hotel has the old charm feel but has updated amenities such as a flat screen television and new bathrooms. The double bed, standard room is simply too small for two people. I wanted to save money so I booked the room using a Hotwire deal for under $100/night knowing we would be getting the double bed room and assumed we could tough it out since we would only be there at night to sleep. I am no small guy though and fitting my girlfriend in the double bed comfortably was a chore. I would rather had the hotel jam a queen bed in the room and sacrifice whatever space there is to sleep comfortably. We also had breakfast in the hotel restaurant and was very pleased with the food.\n\nReview 46:\nWe stayed here for 3 nights at the end of our 3 week tour of New England.Very well located in the heart of Boston and the reception areas all very grand and imposing.The room was small and a strange shape but very well equipped. (The bed was ridiculously small)Breakfast was expensive (but it is a 5 star hotel) but we had no problem finding cafes etc outside.All the staff were very efficient and friendly.On balance I don't think I'd stay here again as I do like to get a good nights sleep and I certainly didn't get that here.\n\nReview 47:\nThe Parker House is elegantly appointed an the common areas, but the room itself had an awful lot to be desired! The room was TINY! 2 Full size beds were crammed in, leaving less than 3 feet space from the foot of the bed to the wall! A huge amoire with an old tv was in the corner, leaving barely enough room to crawl over the bed to get to the window/huge noisy AC/heating unit which takes up the entire wall. Barely any window to speak of, giving the room a dark, dreary atmosphere. Absolutely no room whatsoever for any kind of table for eating. Had to sit on the bed and eat from a tray. Tha bathroom was peeling wallpaper and cramped. The small night table in-between the 2 beds contained a basket of little snacks, which my son mistakingly opened the jar of gummy bears, so I was charged $15 for it!!! Overpriced hotel for what you are actually getting for accommodations!\n\nReview 48:\nStayed in this Boston landmark hotel for a conference which I attended. The service was impeccable at this hotel. The staff was highly attentive and yet unobtrusive. The hotel's restaurants had wonderful old world charm and the menu items were both varied and appetizing. Highly recommend this hotel.\n\nReview 49:\nI was apprehensive in stayg in the oldest hotel in US but was pleasantly suprised but the charming decor in the room, albeit a little small. Love the bed but the shower space is tight. Service was great and location was fantastic. We stayed four nites & totally love it. Would come back to stay here again.\n\nReview 50:\nThe hotel is in a great location, we were a two minute walk from the T station. Macys is down the road and there are numerous bars and restaurants in the locality. Getting around was a breeze and cabs were not expensive I agree with the previous reviewer. The external work being carried out is a little bothersome but the hotel has so much character it would not deter me from staying there again. The Last Hurah Bar is beautiful with an excellent and affordable bar menu and great staff who are helpful and real fun characters. We had breakfast in Parkers on the Sunday as most of the Diners were closed . It was about $15 and whilst this is not expensive compared to UK hotels, there are quite a few local diners providing a great breakfast for less than half that. The doorman will advise. Rooms were comfortable although on the small side. Again like the last reviewer I spoke to the reservations manager who advised that there is to be a major refurbishment plan on a floor by floor basis throughout next year. The good news is they will not touch the lobby and bar areas.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33888, "query_start_index": 33890, "query_end_index": 33890, "truncation_seperator": "... 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{"id": "90119", "pid": "90119", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I stayed at Royal Lahaina from 22 to 28th of June in garden cottage room. The location and the grounds are beautiful but the room was dirty, dust all over, i.e. windowsills, bedside tables and lamps,headboard, carpet had stains on it, faucet in the bathroom was liking and I saw little bugs crawling in the room. The hotel has a special form where you can write down your complaints regarding housekeeping, so I did it and gave it to the receptionist, but the next day room was still dirty. I think, that it's good, that towers' rooms were renovated, but it's time to do the same for cottages... And it's also time to get rid of towels and washcloths that at one point were white, but now have grayish color.\n\nReview 2:\nJust came back from a 4 day stay at the Royal Lahaina. The location is excellent, right on the beach. And the rooms are great - very modern in the tower. We booked a garden room and were upgraded to a partial ocean view for free. Easy beach access, close to great snorkeling and surfing, and a great tennis club. Be sure to get the $16/ day special for parking and 2 mai tais. Also request a room in the tower - it's been recently renovated. Many reviews talk about the pools. The pools here are small but fine for a dip. Why swim in a pool when one of the world's most beautiful beaches is steps away?\n\nReview 3:\nWe were mislead by the pictures and the descriptions provided of the Royal Lahina on Maui. We were traveling for our honeymoon and did not expect to be so disappointed for what we had paid. Our safe was rusted to the floor of the bathroom. The water was luke warm and had no water pressure. The bed was a taco and the paneling was coming off the walls. It did not feel clean at all!!!!!!! Do NOT stay here!\n\nReview 4:\nWe just got back from Maui, and we stayed at the RLR. Let's start by saying with the exception of the the bellmen, the staff is rude, slow and not good at all. Gardenview rooms don't mean you see a garden...it is what they call their lower level rooms. The Room we stayed in was dirty, very outdated and bathroom door kept falling off the tracks. There was no data port on phone for Internet access. They also charge an extra $12 a day for parking, phone and safe access. You also have to demand a copy of every reciept you charge to the room. they will not give you them without request. Hard to check your bill when leaving. The pools are very small and they don't offer waiters or waitresses by the pool. I would say that they are very understaffed. Lastly, I have stayed at 3 separate Hotels on Maui, and the worst one of those three would be 3 stars. I would rate this resort a 1/2 star..just because it's cheap in cost.\n\nReview 5:\nAn extremely noisy stay with buses and trucks backup- beeping. We booked and paid for an ocean view room with a tub. Due to construction noises on the west side where they had swinging scaffold where grinding, sawing and hammering occurred. The main pool was covered with tarps. The tub was a 30\" x 30\" stall with a seat in the corner(japanese furo). At the desk, they tried to assure me that this was their tub and the sun set in the north. They do have a jacuzzi up near the freeway and tennis courts. There was a micro fridge which I had to defrost with a hair dryer before we could use it. There is a $126 charge on my bill for parking. They charge$2 to get a baked potato instead of mashed with the prime rib dinner. I forgot to tell them to cook the mixed vegetables. The coffee was luke warm. I will now be getting a new travel agent for putting us in that hotel.\n\nReview 6:\nThe Royal Lahaina was not so royal...we arrived to an old and run-down property (don't even go near the bathrooms around the property). The rennovated rooms were slightly better than the rest of the property, but the black mold in the shower of our first room quickly runined that. The \"Royal Ocean Terrace\" restaurant soon became know to \"ROT\" to us, after stale food and slow service marred our stay. I would NOT recommend this hotel to anyone, no matter what the price. The only bright spot of the stay was the luau, which despite the good entertainment, had horrid food.\n\nReview 7:\nWe needed one night's stay on the day of arrival and booked into RLR. Upon 11 p.m. arrival, clerk suggested she would \"upgrade\" us to a cottage. I agreed, since she said it was right on the beach. My mistake. The cottage was very musty smelling and I killed a roach on the wall (yes, I know it is the islands), and, although, I hate to write a negative review, I just wanted to advise you think twice about accepting a cottage (not exactly on the beach either.) Since it was so late, we did not request another room.\n\nReview 8:\nThis hotel was so expensive that we expected a lot more because of the price. Wrong! It is old, run down, the decor is tacky and the fixtures are ancient. The beds are uncomfortable and the pillows are a joke - talk about lumps! And the towels and linens - blechk! The pool area was so uninviting that we did not even think about going in. We tried desperately to book a room anywhere else, but every place we called was sold out. Luckily we only had to stay 2 nights before we went on to our next stop. At Royal Lahaina you are getting a 2 star hotel at a 4 star hotel price! Stay somwhere else.\n\nReview 9:\nOur most recent stay at the Royal Lahaina was this past May (2006). We always choose the Royal Lahaina if it is available because it is so economical, but with the feel of luxury. This May we stayed in the cottages, which by now may have been torn down to construct the new building. Sad, but that's progress, I guess. We probably have stayed at this resort 10 or more times, and we have always found them to be very willing to fulfill our every desire. Of course the luau is one of the best in the Islands. Even the food is good, which is not always the case at luaus! We really recommend the Royal Lahaina to anyone looking for a quality place that won't break the bank! Dave and Janice Brizius, Bainbridge, Ohio\n\nReview 10:\nOur first problem was where to park. You simply wait till someone leaves or use the fire lane. The second aside from the extra $16.00 US per day to park , get cofee material in the cottage and acess to the safe was that even though the safe did not work for a week the charge remained unaltered. I should add that the $16.00 included two so so Mai Tais per day but only in the Beachcomber bar which opened at 4:30 PM and closed at around 11 PM.The food was expensive and not particularly good.Tipping was expected which I hate. But is the norm. If tipping is for extra effort it did not apply .The hotel is in part at least, strata owned .Maui I fear is on it's way out as a desirable vacation place charging far more that whatit is worth.\n\nReview 11:\nThis was one of the worst experiences in my life. Horrible service staff, outdated rooms and bad food. This hotel needs a major overhaul. Don't stay here..unless you think staying at a Motel 6 is a four star hotel.\n\nReview 12:\nWe absolutely were amazed with this place, especially considering the price. The beach the property is on is not crowded and is beautiful! Snorkeling at Black Rock was amazing, too. The staff were all really friendly and helpful, and we even got our room upgraded when checking in when they found out it was our anniversary! The atmosphere is relaxed and not uncomfortably hoity-toity! This is Maui! The room was clean and well maintained, as were all of the grounds. The lounge had live music and a hula dancer at night, and we loved sitting outside with a mai tai, and enjoying the ocean and the entertainment! I'm not sure why anyone would give this place less than 5 stars!\n\nReview 13:\nWe stayed here for several days for our 10th wedding anniversary. Our room was fantastic - very spacious, up-to-date and clean. The grounds were very nice - two pools and the most fantastic beach. We had lunch at the restaurant once (good) and the bar was small but friendly. In fact, everyone at the resort was extremely friendly and helpful. We could walk about 5 minutes down the beach and snorkel at a coral reef. We had a great stay!\n\nReview 14:\nVery nice hotel. Clean rooms. Beautiful grounds. Narrow parking spaces. Very good breakfast buffet. Nice accees to walking/jogging trail along golf course. Beach access was easy. Wish pools were larger.\n\nReview 15:\nMy husband and I booked this resort thru Costco. We were exceptionally pleased with the package. The hotel is beautiful and our room was wonderful. The package included a dinner sail and a luau which were both extrodinary. The breakfast buffet was also included and was delicious. The staff at the hotel were very pleasant and helpful. We couldn't have been more pleased with the resort, rental car, etc. What a wonderful experience.\n\nReview 16:\nWe spent 4 days on the Maui. For starters, the Kahului airport is busy. Plan on 1.5 hrs to get through security and ticketing, unlike the usual 1 hr at most US airports. We stayed at the Royal Lahaina Resort. It was a very nice hotel that is located right beside the beach. We rented a 12 passenger van (6 adults and 2 children) from Dollar. They treated us very well and so we have no complaints. Our traveling group consisted of 4 Senior Citizens, 2 Forty Year Olds, 1 Eight Year Old and 1 Five Year Old. Here is a listing of the top things that we did, listed from best to not the best: 1. )Kupanaha Magic Show-Good and clean humor, awesome magic and great food. 2. )Hula Girl Sunset Dinner Cruise-Smooth Cruise, Great Staff, Awesome Boat and wonderful food. 3. )North Shore Drive-Beautiful sights but a bit tight with a 12 passenger van. 4. )Alexander Baldwin Museum-Pretty lame unless you are into history or sugar or board. 5. )Sugar Cane Train-Very Lame\n\nReview 17:\nWe stayed here for the first week of our Honeymoon. The tower was closed (we had not been told this) and the room the gave us was in the ground floor of an old building. We didn't have a balcony as we had requested, just access to a small lawn which the public had access to. We complained and got moved upstairs which was slightly better. The showers are what you would expect from a roadside Motel and not a honeymoon hotel. I felt my travel agents and the online brochure was very misleading. Also, it is a 15 minute walk to Whalers village which is the main eating and shopping area and the walk back is through a badly lit walkway.\n\nReview 18:\nThey took care of us. Good place to stay. Get the package with the sunset cruise and laua. Checked in early and they let us use a hospitality suite our last day to shower after snorkling.\n\nReview 19:\nMy husband and I stayed at the Royal Lahaina Wed-Sat. The resort is really right on the beach, which was wonderful. You could almost hear the waves from our room. The hotel is currently under renovations but our room had not been renovated yet. The hotel has the potential to be nice, but as of our trip, not so much. We found a cockroach in our shower, none of the sliding doors in the room worked properly and the drains were continuously clogged. There were clean sheets and towels but that was about all the room had to offer. The staff was okay, but I got the impression they catered more to the people attending the luau then to the guest staying at the hotel. The \u00e2\u20ac\u0153Lounge\u00e2\u20ac\ufffd had one bar tender and no one else. He was friendly but no food or services other than drinks. It was always empty. The restaurant had good service but the food was over priced for the quality. Overall, not worth the price we paid. Next time we will stay somewhere else.\n\nReview 20:\nI was very excited when I saw the cottages from the highway with my family. They looked so cool. But when you get inside, wow, are they ever run down. The couches had several tears in the upholstery. The bathrooms were from the 1960s and had old motel fixtures. Some of the cabinets had hunks of wood tearing-off. I couldn't believe I had spent so much money for this. It seems the emphasis is on the hotel and the villas they are going to sell (they remind you of the villas everywhere), and are lettting the cottages sink back into the sea? The staff was nice, and the retuarant nice, too. Too bad those cottages are so bad -- I really felt lied to. If I had known I would never have stayed there. Really, be warned.\n\nReview 21:\nThis is definitely not a four star resort. We booked an ocean view room and the only way to see the ocean was by leaning over the balcony. Our room was recently renovated and nicely done. The rest of the hotel needs some major renovations in all other areas. The front desk staff act like they are doing you a favor by allowing you to stay at the hotel. However, the employees who do the valet parking and take your luggage to your room are exceptionally friendly, helpful and professional. The hot tub is across the parking lot, up the stairs and near the tennis courts. Ask one of the employees who park the cars for assistance in finding the hot tub. The beach is wonderful and the location is great. Hopefully, the hotel will continue to renovate and maybe do a additional training for the employees working the front desk. For the price we paid, we are sure there are much nicer hotels/resort in the same area.\n\nReview 22:\nAll I have to say is that after reading the other reviews, there must be some rooms at this hotel that are okay and some that are absolutely horrible. I'm saying this because there is no way that anyone would have called our room wonderful, clean and pleasant. The floors in our room have probably not been cleaned for years, along with the tile and shower in the bathroom. Our room was flithy and the furniture was about to break apart (in fact the armoire was broken) and our toilet ran constantly. The pillows were about an inch thick and the bedding was old and ratty. I will say that the restaurant was good, especially the breakfast buffet. Unfortunately, when we made plans, everything else was booked on Kaanapali so we stayed at this hotel. What a mistake. We would have been better off waiting until something opened up. My advice is that if you stay here, make sure you can get a cottage or upgraded room (we tried and they were all booked).\n\nReview 23:\nWE LOVED THIS RESORT & WILL RETURN!!! We stayed here for our wedding/honeymoon and are STILL talking about the wonderful time that we had. We received a room upgrade/w champagne and the view was FABULOUS...... the Pacific Ocean, to the right and the islands of Lana'i and Moloka'i dead ahead. Our check-in started out a little shaky but it got better as we went along. The BEST person on staff is Ike, he really goes above and beyond. On my wedding day, he knew that I was nervous and took it upon himself to escourt me to my limo; made sure that the elevator did not get too crowded on the way down and got me into the car before the Chauffer could even get out of his seat :) The Luau was a lot of fun, don't waste your money on VIP seats and the Kaula Pork was tasty!! I actually cried on the afternoon that we left. The departure at the airport was a DISASTER!! Only Maui residents would understand why they have a separate line for each city on the mainland.\n\nReview 24:\nWe stayed in an updated cottage. It was much improved from our stay in 2007. The beds were very comfortable with lovely linens, and it was very clean. We stayed only for one night, as we own a timeshare, but it was just fine. Great location, very reasonable for Maui, nice restaurant, lovely, quiet entertainment, and a teriffic Luau. The staff was very nice and helpful. I would definitely recommend it. Maui hotels are very expensive, and this was more reasonable, but makes for a very comfortable home base.\n\nReview 25:\nHello Kory, I would like to bring to your attention that the cottage accommodations are absolutely atrocious. It has been brought up many times in previous customers emails. I feel it is your duty to bring the issues to the shareholders and owners attention. My stay was definately influenced by the condition of the cottages. The staff were absolutely fabulous ! The beach was amazing, and the local people are just so nice. Sadly we will have to wait until someone gets ill from the mold and mildew conditions or a lawsuit is filed against this property. My daughter has asthma and was very ill during our stay due to the air quality within the cottage. When we changed hotel she was feeling better within about 3 hours. I just got word yesterday that my brother in-law is booked into your resort in January 2012. He is not the sort to complain, although I eagerly await his opinion when he arrives home. Thank you kindly,\n\nReview 26:\nI stayed at the Royal Lahaina Resort from June 10 - 13 and could not wait to check out. We were given an upgrade to one of the cotages and it smelled like pee. The scent went away after turning onthe AC but as soon as we left the room someone came inthe room and turned off the AC everytime. I would not recommend staying here and will not be going back to this hotel. I would rather pay 4x the amount to stay somewhere else.\n\nReview 27:\nMy fiancee and i stayed here in nov. of 2011while we got married up at Kapalua Bay.We stayed in an ocean front cottage, which was rad if you care about your view.Other wise the tower and garden cottages are super nice as well.I mean who cares where you sleep, walk outside and your in paradise steps from the sand.The staff was really cool about calling and arranging four taxi's to take us all into LaHaina for dinner.\n\nReview 28:\nWhen we checked in the key didnt work. Instead of bringing us a key up they made us come back down to get a new key. Then The bathroom was full of bugs it took them 2 days to come up and spray them. Then we had to smell bug spray.and the bugs are still there just not as bad. We went out and bought a can of spray,so we can spray every night before we shower. Then the wind blew the door shut and it took over an hour for some one to get it open. They charge for WIFI REALLY!!! who charges for WIFI anymore?? They dont offer shipping from the lobby. The gift shop is not that supplied. And they charge guest for beach chairs? ?\n\nReview 29:\nWE booked the royal package which gave us a full American breakfast buffet daily. Luau, and dinner cruise. If yo were to pay for all of those things separately it would be a lot of money. The luau was delicious (they had food for picky eaters) and the show as a lot of fun. The breakfast buffet was to die for! Ocean view with anything you could possibly want for breakfast. The cruise was nice the food was okay. I went for my honeymoon and can't wait to go back!! !\n\nReview 30:\nWe can't recommend this place highly enough- it was just beyond fabulous. Couldn't have asked for a more romantic place for our honeymoon stay. When we checked-in, we were upgraded to an ocean-view; and wow, it was like a post-card. The view was to die-for, and we couldn't get over how goreous. Meals in the hotel are very good. We visited the Hyatt during our stay (for dinner), and while beautiful...it seemed as if we were back on the mainland at some fancy hotel similar to what we'd expect back home. When you're on your honeymoon- don't you want to experience more of a local vibe? We sure did- and were so glad to have received that type of atmosphere at Royal Lahaina. We'd absolutely return. Good Luau, lucious room, friendly staff, and a unique charm to the place.\n\nReview 31:\nStayed at the Royal Lahaina Resort in mid-November 2003 and thought it was a pleasant place to stay. It's not a 5-star resort, but then again, it was good deal for the money ($105/night for us, double occupancy). Considering that we had an oceanview from our room terrace, we got a good deal. Had no problems with the hotel staff or the room itself. either. Just be sure to stay at the newest building on the resort grounds, which is where we stayed. The newer building doesn't have the \"problems\" of the older one. The newer building is the tall one. I hear the \"older\" building is the one that is not as nice and seems to be generating the most complaints from reviewers. Enjoy your stay.\n\nReview 32:\nrecently got back from staying at the royal lahaina april 8-13th. well, worth the stay! got upgraded to one of the cottages and fell in love...we really did not have any problems in the cottage, we were in heaven...only the mosquitoes at night who would bite us was a bit bothersome...but we didnt mind too much...cuz we were too much into the sightseeing...everyone at the hotel was very friendly and helped out with all of our needs...but a word of caution if you stay at this hotel...dont pay to see the luau here...if you go to a certain area of the hotel, you can watch the luau for FREE...otherwise, very happy with our decision to stay here...beautiful scenery and well worth the money...hopefully, if we ever return to paradise again, will plan to stay here!\n\nReview 33:\nThe Royal Lahaina was terrific. Do not pay attention to the bad reviews. The Location is Great. About 200 yards south is a great place to snorkel. My cousins were able to swim with 3 sea turtles and 2 dolphins their. We stayed in the cottages where we had flowers put on our bed every day. The bar was great. The drink served in the pineapple is great. Their is also a great lawn by the pool and the beach that you can lay out in. It is a very quiet resort. very good for relaxing. There is also a great luao to go to at the resort.\n\nReview 34:\nWe checked in and were told that we would have to wait for our room to be ready until 9pm. Once we checked in we founda cockroach in the bathroom. We decided to read reviews on here and seems we should have done this earlier as this is an ongoing problem since 2004 or 2007. Staff was not friendly, they did not even let us park by valet to just take out bags out of the car. Top it off you will pay $9 a day additional for a parking far from the hotel. They hold Laua's at this hotel so they want to save the closer parking for guests. There Lauau was so boring that people actually left after they ate and didnt really wait for the entire show. Definitely not a place you want to stay on your honeymoon or bring your kids to. Only good thing about this hotel is the location.\n\nReview 35:\nMy husband and I arrived on Oct.13,2007 we had reservations to stay in a Water Front Bungalow. When we were escorted to the room we were unhappy with the very out dated decor and the old bathroom with very old grout and tile. I called the front desk regarding how disapointed we were the nice front desk lady understood our concerns and offered us a room in the new Towers with an additional fee for this upgrade? of course we went first to see the room and inspect the room before we would consider a change. When we walked in the new room we were very happy with the decor and how very clean the bathroom and the partial view was enough for us to enjoy the beach. The restrarunt thier was a very nice place to have breakfast and a wonderful Sunset Dinner. This Sunset Dinner also included entertainment along with a delicious choice of dinner menu. We would recommed this beautiful breezy resort. We will be back next year and we will stay at the Towers.\n\nReview 36:\nthis hotel was not worth the money at all.. the grounds and the staff are great.. the rooms are like a low budget hotel.. we have stayed at some holiday inns for $50.00 that are a lot nicer.. the parkting it also terrible.. you have to pay and from 5-10 when the luau is going on you might as well forget a place to park.. also there is no internet service unless you what to go the the cafe and pay $15.00 a day!!! how is this for a room you are paying $225.00 we will do more reserch next time.\n\nReview 37:\nRoyal Lahaina is a very good resort for the money. Rooms in the oceanfront tower are spacious, comfortable, and attractively decorated. The staff are friendly. Parking was a bit crowded, especially during the nightly luau, but we always managed to find a spot. Parking is $10 a day. The beach in front of the hotel is pleasant and the water is calm enough for swimming. Sunset views are beautiful. The resort has two smallish pools. They could use more lounge chairs. Ka'anapali is a bit far from many of the popular destinations on Maui. Lahaina is nearby but be prepared to drive an extra 20 minutes if you are heading to Hana, the Haleakala crater, or the marina for snorkeling/diving trips. The resort has a tower and several scattered 4-unit buildings. Be sure to stay in the tower. The \"cottages\" looked pretty run down and it does not appear that they will be renovated. Real estate signs on the property indicated that new ownership properties were going to be constructed on the land where the cottages sit. Overall, a good resort and worth the money if you can find special rates.\n\nReview 38:\nMy husband and I stayed at Royal Lahina on our honeymoon and a few times before that too. We love the atmosphere day and night. During the day it is open and breezy, quiet pool side area, and easy access to beautiful, clean sandy beaches to snorkel, read a book, or lounge. Every evening there is a luau, dinners, and these two hawaiian guys play soft music, it is so romantic, you can dance, stroll the grounds, or just sit and listen. Not once have I heard kids playing, not once did I see a kid! Love 'em, but not on vacation. The customer service is excellent, they really work to please. We will definately be returning again this year!\n\nReview 39:\nI am a frequent traveler, typically staying in hotels 150 +/- days a year for the last 15 years. I have never complained about a hotel stay before. I booked the room through Priceline. When we arrived, they advised us they could not honor our reservation. We had to either accept a room at their older, non-resort hotel or pay significantly more for a suite. Not having a back-up option and having already paid for the room, we accepted the room at the older hotel. It was a huge mistake. The room smelled so badly (mainly of mold) that we would not stay in it for more than sleeping and quick showers. There were RODENT DROPPINGS on the floor in the bathroom, visible mold throughout the room and the promised 'view' was of a tall fence hiding the dumpy hotel from their luau area. It was gross, unclean and completely unacceptable.\n\nReview 40:\nI was quite aprehensive after reading a lot of the reviews about the property, however I am glad we stayed anyway. We were in the newly renovated tower, and had a great experience from start to finish. The reivews about parking are true, we decided to valet the whole trip, and it was a plesant experience. The valet's and bell were very plesant and a big help. Gave us fantastic service and also had great tips on places to go, and things to do. The room was very nice, and we had no problem with noise. In the morning we did hear the staff around 6:45 for a few minutes, but we went right back to sleep. The whole staff was fantastic, and we for sure would stay again. The buffett is a bit expensive for what is offered, but thats Hawaii. The luau is expensive for what is offered. But I guess its a one time thing...so....at least we can say we did it. All in all... I for sure would go and stay with them again!!! Aloha!! !\n\nReview 41:\nWe stayed at the Royal Lahaina in January 2006 and I must say I have never seen a hotel where no one knows what they are doing. The housekeeping was horrible. Filthy rugs, bathroom door falling off (3 times), food way overpriced and F&B staff is not knowledgeable of the food. One night our waitress?? did not even know what I ordered. For 300.00 plus a night we could of stayed at the Hyatt Regency. Hotel grounds are run down and the place needs to be demo'd. To much emphasis is put on the luau and not the guests staying in the hotel/cottages. Would highly not recommend this place.\n\nReview 42:\nVery nice. Booked through Priceline and got a great deal. Right on the beach and the room was clean, comfy and tastefully decorated. Snorkeling at Black Rock down the beach was incredible with several big turtles, eagle rays and lots of colorful fish. I didn't like paying $10 a day to self-park, but that's getting to be the norm in a lot of places.\n\nReview 43:\nI planned a wedding in Maui and chose to have all of our guests stay at the Royal Lahaina. BIG mistake!! It was an ABSOLUTE nightmare. The AC went out in the main building for 2 days and they did NOTHING to accomodate all 62 of our guests whom had flown in for the wedding. With all of our guests, we gave this hotel a lot of money and business. They were extremely hard to work with and did not follow through on any of their commitments. The rooms were TERRIBLE and filthy. We made the WORST mistake by planning our Rehearsal Dinner at their Luau. They had our party cramed in to tables. It was an absolute catastrophe. Luckily, our wedding was off site and that saved us. Otherwise, our wedding and the experience of our guests would have been ruined. I would NOT reccommend this hotel to anyone. Not only were grounds and the rooms disgusting, the staff were extremely rude and VERY slow. Spend the extra money and stay at any other hotel except the Royal lahaina.\n\nReview 44:\nWe just got back yesterday and the hotel was clean and the staff was warm, friendly and the rooms are very comfortable and clean with a modern Hawaii flare. We stayed on the 12th floor with the oceanview and the view was breath taking ! !=) Having kids 5 and 10y/o, it was convenient to walk to the beach anytime of the day. The Luao wasn't what I had expected, too many people and the food wasn't all that great and the show ended in 2hrs and for the price- I don't think so!! !=( Parking is 10. a day which should be free if your a guest at the hotel. Overall we enjoyed our stay there.\n\nReview 45:\nWe upgraded to one of the more expensive rooms and it was wonderful. The room was clean, comfortable, and pretty. The staff were all friendly and I loved the complimentary pineapple water in the lobby. The breakfast buffet was really expensive and not very good but all the other food we ate there was great. The beach in front of the hotel was also one of the better ones. The best part of the hotel though was the view. We stayed during whale watching season and were able to spot a whale from our balcony every 3 minutes.\n\nReview 46:\nJust returned from an amazing honeymoon! Absolutely LOVED our stay at the Royal Lahaina. Staff was great - except for the front desk, not really sure what's going on up there (and neither are they). Beautiful room, comfortable bed. Cory the manager was great, and helped us with some confusion at check in. Enjoyed the breakfast buffet, but we were tired of the food by the end of our stay. Beautiul grounds. One of the best beaches I saw in Maui! We swam with a turtle and saw whales from the beach and from our room! Paying for internet at a hotel in 2011 seems silly to me. Microwaves in rooms would be a HUGE plus! Other people said that Costco offers a great package at this hotel, so check that out if you are considering the Royal Lahaina! For the best view, request floors 10, 11 or 12, even numbered room ending in 26 or higher.\n\nReview 47:\nStayed in Kaanapali Ocean Inn. Stay out of this building. Watch website. Offers newspaper delivery in a package deal but does not honor this building. Waited in line every morning for a self-serve breakfast. Very bad cleaning service. No satisfaction when brought concerns to manager.\n\nReview 48:\nNice hotel, not too big, not too small. We had to learn that \"Ocean View\" only means 50% ocean view. Then there is 70% Ocean View, full Ocean View and Garden View. The travel agent did NOT tell us all that. After some complaining at hotel check-in we got 70% Ocean View on the 11th floor and LOVED IT. Beautiful beach and ideal snorkeling conditions right outside. We not once used their pool but loved the ocean instead. Kaanapali Beach offers a board walk that goes along the various hotels for a couple of miles; great for long walks or jogging. Other option is to walk in the sand along the beach - really great. Easy to walk from this hotel to Whalers Village with shopping & restaurants.\n\nReview 49:\nPlease take my advice and stay in the Towers they are wonderful and recently renovated. They cottages are in dire need of repairs and maintaince. I found ants each and everyday everywhere....................... on the carpets, in the closet , on the night table.in the bathroom etc. It as disgusting. Our neighboors were so loud as each cottage has a door in between each other and you can hear your neighbor as clear as day. I think perhaps for the price they should spend some cash and renovate the COTTAGES. I was so happy when we moved to the Towers and wished we had orginally booked these instead.\n\nReview 50:\nWe just got back from Maui last week. The weather was perfect, the sunsets beautiful. We stayed at the Royal Lahaina Resort, a wonderful place, it seemed like a central place to stay in order to get around the island. The road to Hana was an experience that we won't forget, my husband said that he is now a skilled driver and believes he is ready for the race track. You must plan where you want to stop or really go slow in order not to miss any of the sites along the road, unfortunately we missed some of the sites because we didn't want to slow everyone else behind us and we didn't have a clue as to what we were going to see. Maybe next year we will return and take the road to Hana now that we know what we missed.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33739, "query_start_index": 33741, "query_end_index": 33741, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 911, 1525, 1943, 2880, 3762, 4348, 4876, 5484, 6210, 6962, 7189, 7879, 8330, 8545, 8991, 9964, 10613, 10813, 11780, 12511, 13439, 14404, 15380, 15903, 16840, 17278, 17710, 18350, 18830, 19618, 20321, 21100, 21645, 22435, 23404, 23913, 25016, 25670, 26516, 27456, 28055, 28418, 29399, 30000, 30537, 31387, 31684, 32390, 33006]}
{"id": "256527", "pid": "256527", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nenjoyed stay. Milk in fridge was off as out of date. bed not as comfortable as would have liked and would have appreciated another pillow. we were most appreciative of a late checkout as we had a late night. 'the service at the counter was excellent and we found it a convenient part of the city to stay. we travelled by train and it was most handy to this.\n\nReview 2:\nNot a 5 star hotel. Dirty and damaged room. Lots of noise from the railway and boozy pedestrians catching trains. Microdot TV with poor controls. Antique shower and bath combo. Lots of extra charges (Credit card fees are NOT welcome). Over rated. Best described as a High end back packer hotel. It is definetly NOT a 5 star CBD hotel. I would rate as a 3-3.5.\n\nReview 3:\nGreat email received before our stay. Desk welcome was ordinary. Cleaning was less than expected. Bed mattress was old saggy and uncomfortable and toilet and shower use next door was obvious. Couldn't get coffee at the piano bar on first night and found that area too noisy or rowdy to use. We ate at nearby restaurants. Position was excellent but will check out other nearby hotels in future. Sorry to give such a dismal evaluation.\n\nReview 4:\nOn a positive note the Menzies has a central location and is within walking distance of most major attractions. The staff was helpful and the lobby was attractive and comfortable and the rooms were clean and the beds were comfortable. This is good enough for a cheap hotel but this is not how the hotel is advertised. The walls in the halls were marked and dingy. The elevators appeared old and we joked about never getting in one alone. There is no in room safe and limited space to put away clothing. There was insufficient space in the bathroom to put out toiletries. Internet service was expensive. You were given a limited amount of free time every 24 hour period in the lobby but most of the time we were not able to connect. Some of the people thought that we were in the cheap wing and there might be a nicer area we did not see. This is not a terrible place to hang your hat but it is certainly not a four star experience.\n\nReview 5:\ndinner was excellent. asian waiter was great. good sense of humor. breakfast was great. nice stay. rooms very roomy. good shower.we have dtayed here before and will again. our friends enjoted it too, and they will stay again.\n\nReview 6:\nThe location was great but that was about the only positive comment I have. The bathroom was really bad and more like a bathroom you would expect when staying in a 3 star motel and the food quality was very poor (both room service and restaurant)\n\nReview 7:\nOur family of 4 stayed in a Standard Room for 4 nights with breakfast included. The breakfast was good, lots of food and choices. Although our room was a bit old, we did get what we paid for, a standard room with 2 double beds. The room was clean and comfortable. The Desk staff were very nice, friendly and helpful. The Conceirge were always pleasant and helpful. The indoor heated pool was too cold and the spa was too hot! The best thing about this hotel is the Location, we either walked everywhere or caught the free bus (333, behing the hotel on George St) and then walked to where we wanted to go. The train station is across the road from the hotel and there are lots of shops, Mc Donalds and a Coles Supermarket there, if you keep walking through you go under the hotel and come out in George St. If its raining and you want to get to George St come out of the hotel and turn left then go into the Menzies Mall and walk through to George St. Would defiantly stay here again.\n\nReview 8:\nLocation is OK - but then it's down hill. Poky bathrooms, lifts that are troubling and slow, dreary breakfast.\n\nReview 9:\nThis place is a dump. Change your reservation now. We got a travelzoo deal of $134/night and that was still too much. The rooms are filthy, the towels are threadbare and the beds so soft and worn out who knows how long they have been there. The \"superior room\" we got as an upgrade with our package makes me worry for those who had less. Staff and management were completely baffling. I called for a cab and was told a rank was outside. I explained that I needed a van due to our large party and was told \"it's okay they are out there about 50% of the time\". Right, which means I have a 50% chance of not having the transportation my group requires to get us to the airport at 7am. Sydney is a magnificent city and if you are lucky enough to get to visit don't waste your time at a place like this.\n\nReview 10:\nIf you don't mind paying $30 more per night, book another hotel. This hotel is awful for business. It might be convenient for the location but the rooms doesn't even has a safe! Poor indoor pool area, the internet works only in the lobby (even if you pay $24 per day. had to change the hotel after flying 30 hours to get here. Hated the hotel!\n\nReview 11:\nWish I had of had more than a night to explore. The room was comfortable and clean. No view though I the room we were in. Would recommend for a clean nice hotel in Sydney. Walking distance to station and circular quay.\n\nReview 12:\nVery dissapointed.... Not the normal standard of an Accor hotel. Rooms are old, the only thing it has going for it is it location!!! Very central to everything but I will not stay their again just not what I am use it from Accor!\n\nReview 13:\nWe booked our group into this hotel for a stay in March 2011. The hotel staff were all very nice, rooms were fine, and the location was fantastic. We will absolutely stay at this hotel again when in Sydney.\n\nReview 14:\nWe chose this place as the Tripadvisor reviews were positive and the price was better than many in similar locations - and we were not disappointed. The hotel was nothing partiuclarly special - but it was fine for all our needs and the location was spot on. It was close to the train station for access to the airport - and walking distance to Harbour Bridge, Botanic Gardens, Darling Harbour and all the places we wanted to go. The staff at the desk were friendly and helpful - and there was a small shop which was useful as we forgot our toothbrushes! Breakfast was not included in our deal but it was quite good for the price.\n\nReview 15:\nWe stay at this Hotel at least once a year. It is like one's favourite item of clothing or shoes - comforting and familiar! The service is great, as is the location. In addition, we consider it to be great value for money. All things considered, we can't wait to stay there again.\n\nReview 16:\nThe beds are universally shocking at this hotel. It doesn't matter how often I stay here (the location is perfect for me) they all sag badly. When mentioning this to checkout staff - an unconcerned 'sorry Sir' is all you get. Please turn the mattresses regularly or REPLACE the beds !! !\n\nReview 17:\nWe recently stayed at the Menzies, I was impressed with the customer service and also the facility in general. The motel is easily accessible being across the road from Wynard train station and a hop step and a jump to free bus stop.\n\nReview 18:\n- it was dirty (hair in the bathtub, peanuts on the carpet) - rooms were dark - not enough lighting - buffet breakfast at $33 was too expensive - walls were paper thin - could hear neighbours conversations - while I was sleeping, around midnight, someone opened my door. I was alone in my room and quite distressed from this! - we booked king rooms and got a double single! and no apologies were made! - my swipe card didnt work, therefore I had to ask someone to let me into my room\n\nReview 19:\nWe arrived in Sydney with no where to stay. At the Sydney Airport we noticed Sydney Visitor Centre, so we approached them with \"we need somewhere to stay\". Kim one of the receptionists who worked there found us The Menzies in Carrington Street, she highly recommended this place to us. So we paid her and off on our journey to The Menzies. What a beautiful place, situated right across from Wynyard Train Station and only minutes by train to the various sights of Sydney. Every day Clean sheets and towels were supplied and nothing was too hard for any of the staff. We stayed 5 nights at The Menzies and was very sad to leave such an excellent place and it just made our stay wonderful. We found the staff very Professional in every way, courteous and friendly. We also felt very safe staying here too. We would highly recommend this place to all travellers and would be only too happy if any of you have any questions which I would be only too happy to answer. Cheers and Thank You to The Menzies and their wonderful staff. Keep up the good work Take Care Marie Mckenna\n\nReview 20:\nUsually this hotel has provided completely sound-proof rooms. We were surprised this time and disappointed to be beside a very noisy party group whose every word could be heard through the adjoining wall. However we would possibly stay there again, despite the lack of sleep, to give it another try because of the convenience of location and the usually fine service there.\n\nReview 21:\nI stayed at the Menzies for two nights in mid-May for work. I stayed here because the business meetings were in the hotel, so it was very convenient. It is well located in general, being just off busy George Street and opposite Wynyard Train Station. As others have noted, the hotel is in general rather tired. On the plus side, reception was friendly and efficient as was the concierge service. We also had a set 3 course meal in the restaurant one evening and it was very pleasant. My room was also quite spacious, although the TV was both old and tiny, the windows were filthy and the toilet was continually noisy. Those items to one side, the hotel failed for two reasons. First, my room was not serviced at all on the second day. Because I got back late to my room and I was tired, I did not bother trying to get this sorted but it just should not happen. Secondly, the hotel consists of two, connected towers. A fire alarm went off in one tower (a false alarm) but not in the other (where I was sleeping). Hardly confidence building!\n\nReview 22:\nenjoyed our stay at the Menzies, great location to the rocks, cafes clubs etc. rooms were a great size. bathroom really nice. breakfast was lovely and service was good. would stay there again, close to staions.\n\nReview 23:\nNot worth it. Booked it as a secret deal on lastminute, and when I saw what it was i regretted it straight away. Would have been a great hotel in the 80's. Have no idea why it is 4 stars. The room was too basic, much akin to a motel room. Stay else where is my recommendation. I got a 50% discount and was disappointed, god knows why people pay full price to stay there.\n\nReview 24:\nWill never stay at the Menzies again, extremely bad service, dingy old room, tv didn't work, mould over everything and the staff couldn't care less, still haven't heard anything back from management about my emails, absolute rubbish hotel ! !\n\nReview 25:\nVery conveniently located hotel opposite Wynyard Railway Station. The staff at this hotel were very professional and helpfull. What I like about this hotel is it is very close to main attractions of Sydney . just off George St which is one of main streets of Central Sydney .\n\nReview 26:\nI stayed at The Menzies for work for a few nights in July. Check in went smoothly enough. I got to the room and it was small but fine for a few nights. Went to have a shower only to find a used bandaid in the tub. Disgusting. The room is dated and the hotel is falling apart slowly. Such as the wallpaper and paint peeling. I tried to order room service. I was redirected three times before I got through to someone... The chef. Who was rude and hung up on me. I eventually got through to someone again. I asked if there were vegetarian options for dinner. I was told I could have garlic bread or the pasta with tomato sauce. So I did. And it was exactly that. Pasta with a tomato sauce. Not even vegetables. Waste of money and the phone calls to order it. I would not stay here again nor would I recommend it.\n\nReview 27:\nThe location of the Menzies was fabulous, so central and short walking distance to many places. Across the road from train station, grocery store and many restaurants and cafes. Only disappointment was the buffet breakfast. The selection was lacking and the hot food was pretty ordinary. Overall we were pleased with the accomodation, particularly considering the price (as we had one night free through Accor).\n\nReview 28:\nI was disappointed in the service and the quality of the breakfast, otherwise the room and all oter services was ok, not exceptional\n\nReview 29:\nVery good location, walking distance to both harbours with Aquarium and Opera house. Train station just on the other side on the street, free gym and nice rooms. Expensive to eat at hotel, but breakfast in the diner across the street was superb, so we we're happy.\n\nReview 30:\nStayed there for the Mardi Gras weekend, 5 star price but a 2 star property, This hotel is overpriced at a rip off level. Check in was very slow, took 15 minutes just to get to the counter, then was a very slow process, never had this problem anywhere before. The hotel is old.. very old, the room reflected this although clean it was in bad condition. The only plus for this property is the location. Will never stay there again.\n\nReview 31:\nAs a family trip with young childrens, very demanding, we had everything we asked for, a cot, extra blanket and extra pillows. The location is great, in front of a train station, a park, and very close to the most commercial avenues and mayor attracions. The people at the hotel were very helpfull and warm. Service in general was good, only the cot was not made at the morning, the rest, very good!\n\nReview 32:\nStayed overnight so we could see The Jersey Boys. Hotel is in great central location & easy to get to from Wynyard station. Staff were very helpful & very busy - extra guests I suspect where there due to flights being grounded by volcanic ash from Chile.\n\nReview 33:\nThe good: great location, friendly staff. The bad: on the first day we came back to our room to find that the door was left open by housekeeping by flipping the latch between the door and the frame - a hard thing to do by accident. The hotel said they will investigate, but we haven't heard back. Then on the last night (out of two) we came back to find a giant (7cm) cockroach in the middle of the room. The front desk staff gave us another room, though it was up to us to face the cockroach by ourselves to get the stuff out. The new room was an upgrade, in a sense that we got a bigger bed, but a downgrade, in a sense that the aircoditioning wasn't working. We were glad to be checking out.\n\nReview 34:\nAlways receive excellent service and enjoy the stay, well located to meet all my needs. Hotel is close to all facilities for transport, eating and leisure. The in room facilities make it easy to relax and/or work after hours, this allows me to keep on top of work requirements.\n\nReview 35:\nvery poor value for $$: TV is ridiculously small and room is sparse: walk a few blocks firther south and save $100\n\nReview 36:\nThe hotel felt more like a cheap motel than a top brand hotel. The rooms were old and scruffy and dirty, the facilites poorly maintained and the housekeeping was disgraceful. We had a dirty sock in our room when we arrived!\n\nReview 37:\nSlow front desk service; room keys (we tried at least 6) wouldn't work, so we couldn't get into our room unless accompanied by a staff member with a master key; inefficient service by one of the concierge staff; limited tea/coffee/milk available in room; houskeeping wouldn't answer phone; two of the eating/bar facilities were closed/unavailable for service\n\nReview 38:\nLocation, Location, Location! This is a lovely, clean hotel with pleasant friendly staff -special mention to Andrew Austin at conceirge - made the stay even more enjoyable. The hotel is centrally located with approx 10 min walk to Habour Bridge, Queen Vic Building, ferrys and the train station is across the road. Some parts of the hotel are looking a tad old and could do with a fresh coat of paint particularly in the passageways we stayed in the north wing. The indoor swimming pool was far too cold, but overall GREAT place to stay.\n\nReview 39:\nThis hotel is very well located near Wynyards station and handy for the train to the Airport. Very, very expensive restaurant. The nearby Cafe Capri is recommended for breakfast. Also no inroom safes. Rooms are comfortable.\n\nReview 40:\nRoom was very small, a single width wardrobe, no storage room, could hear every toilet flushing and shower for every room above. Should be ashamed to charge the rates for the very poor quality of the room. Dined in once, food was of ordinary quality and high price. As somebody who spends 100+ nights away each year, this is the worst accommodation I have ever experienced, anywhere. Very disappointed, would not recommend to anybody except somebody I didn't like!\n\nReview 41:\nStayed overnight at Menzies recently while attending a concert at the Opera House. Friendly concierge warmly greeted us on the red carpet as we arrived and all staff were very professional, welcoming and helpful. It is a grand old hotel and we felt it has been maintained very well over the years - modern yet still retaining some of its opulent charm. We had a comfortable king room overlooking the park and also enjoyed a visit to the sauna (pool and spa also looked inviting but were rather busy on a Friday afternoon so we chose not to join the crowd). Gym looked well equipped as well. Didn't eat at the hotel so can't comment on that aspect. Location is fabulous for just about anything in Sydney CBD - we enjoyed an easy stroll to The Rocks for a meal and easy walk to and from the Opera House as well for our concert. Trains and buses also right at the door. We were just disappointed that we were only staying one night ! !\n\nReview 42:\nHotel is in a great location. But the beds are hard, and I swear I was bitten by bed bugs - or something worse! The rooms are poor in quality - compared to other hotels in the area, this one needs an update. Also surcharge for using Amex!\n\nReview 43:\nSure it's not 5 star - however you are not paying 5 star prices. The rooms are clean and a good size. Definitely needs an upgrade though. Beds are a little hard. Lobby is lovely. Good location if you want to be close to both Pitt Street Mall shopping and Circular Quay/Rocks area. Reception staff and concierge were wonderful! However room service staff member on the phone was downright rude. The main room service menu finishes at 10.30pm. We phoned at exactly 10.35 and she just wouldn't budge. There was no way she would allow us to order a meal even though we hadn't had dinner. The late night menu is pathetic - 3 ordinary items and overpriced. A cheese & tomato sandwich for $15.50 - and didn't come with chips or salad. We ended up getting dinner from the 7 Eleven downstairs!! Yuk! But no choices close by for 2 young girls this late at night. Apart from this - the hotel was fine.\n\nReview 44:\nThe Menzies comes with an excellent reputation and so I was expecting more for the amount I paid. I rang the concierge for info for the Accor voucher I had and he was reluctant to find out the info I needed. The wait service was disappointing - I don't think the staff were trained properly. The waitress served us in a rush even though there wasn't a lot of patrons in the restaurant and there was a fair wait for our first cocktail - which was worth the wait, by the way ;-) One of our desserts was returned because of poor quality. The amount was taken from the bill but a substitute wasn't offered which I thought unusual. One of the beds was lumpy. I sound like a whinger but I really expected more and was disappointed.\n\nReview 45:\nVery dispapointed in the standard of the hotel. Firstly no confirmaiton of our booking with the hotel - lucky I took with me the confirmation email. First room - bathroom covered in silicone, doors chipped, squeeky door. Breakfast room - not enough toasters for number of guests, No bowls, cereal, milk - had to ask. Second room - similar to first.\n\nReview 46:\nI stay in Sydney hotels regularly and my favourites were either booked out or had incompatible rooms so due to the location of the Menzies decided to stay there. I booked on Wotif a Queen bed room which cost $320. This was a basic room package, no breakfast. The hotel smelled musty on entry as if they had just steam cleaned carpets, the room also was very musty and yet the carpets were dry? The furniture was 1950'2 and tired. The bed was hard and an old spring type you can feel in the bed. The pillows were out of shape and clearly older. The shampoo and conditioner were basically detergent and in an age where manufacturers provide sample size product I was surprised that the Menzies were filling their own from bulk. I know this sounds pretentious but this hotel charged top dollar and isn't providing a compatible service. It really was an experience you would expect from a local hotel/motel rather than a City hotel. Tired and smelly and in need of a significant renovation. Position is excellent though.\n\nReview 47:\nWe stayed here as we had a function close by. The hotel is located in a great spot there are heaps of resturants nearby,the Rocks & circular quay all in walking distance. The room was clean though not one of the biggest i have stayed in but ok if your only sleeping there and not spending a lot of time in there. TV was really small that is my only complaint but again we were not there to watch TV. Staff were really helpful, would stay there again i booked online and for Sydney the rates were quite reasonable, checked out the resturant menu for dinner it looked good but really expensive & there is no need to pay top dollar as there is so much choice within easy walking distance!!! !\n\nReview 48:\nAsked for a room on a high floor. Got one on the 7th floor; with a great vew of a wall. (My fault, I suppose I should have asked for a room with an external view) Room stank of stale cigarette smoke. Small TV was hung off a wall, and picture wavered for ~5 minutes until it became moderately stable. Every time minibar fridge door was opened, most of the stuff in the door tumbled out, some bright individual had removed the keeper bar from the indoor shelves. Given this lack of value, chose not to sample the restaurant, the bar, or anything else associated with this property. Bright point; stay was just one night.\n\nReview 49:\nI frequent Sydney hotels for business and to sum, this place doesn't cut it. Old and dated, it gives the illusion of something it's not with a renovated lobby. After complaining of the smell and look of my assigned room, I was \"upgraded\" to a parkview room or whatever they wanted to label it. Not much better really. I had a view over the tiny Wynyard park where I could spot a couple of rats running around. The television was barely audible at its highest volume and there was a very mild sewrage stench coming from the toilet. Furniture is old and dated and room service just on edible. Service OK but slow. Would not recommend this place to anyone. I'd rather the 3 star Travelodge up the road or investing in the Westin at Martin Place.\n\nReview 50:\nNights of stay: May 15, 16, and 17, 2010 Room location: Second floor, facing inner building walls. Odors: None Cleanliness: No issues. Beds clean Noise: None. Room cooling/heating central system with very silent fan Staff: Very helpful, courteous even though some don\u00e2\u20ac\u2122t know English. Available Breakfast quality: Superb, better than excellent\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 23877, "query_start_index": 23879, "query_end_index": 23879, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "50%", "inner_docs_start_indices": [176, 545, 916, 1361, 2304, 2541, 2799, 3794, 3916, 4726, 5082, 5313, 5555, 5774, 6416, 6709, 7009, 7255, 7751, 8835, 9221, 10273, 10496, 10879, 11134, 11422, 12245, 12669, 12814, 13091, 13534, 13946, 14213, 14920, 15210, 15337, 15573, 15944, 16494, 16730, 17207, 18152, 18403, 19306, 20044, 20405, 21434, 22136, 22767, 23522]}
{"id": "284987", "pid": "284987", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe were looking for a resort where there would be a variety of activities and yet plenty of relaxing. The Paradisus was wonderful for our family get-a-way. The rooms were spacious, clean and beautifully decorated. The staff was warm and friendly. We were very pleased with the restaurants, food was very well prepared, buffets had a delightful variety and the food was always the correct temperature. We especially enjoyed going to the Lobby bar after dinner for drinks and to enjoy the wonderful music every evening. Our sons loved to go kayaking and snorkeling. The beach was a natural beach and we loved to get chaises close to the beach and look out over the ocean. After reading many reviews and seeing numerous complaints, I was afraid we had made a poor decision. It became a family joke trying to imagine what we could complain about! In fact, after a week, we had no complaints! We were very pleased with every aspect of the resort. Since the resort is so new, I am sure it will continue to fine tune it's services....but we enjoyed ourselves and would love to go back.\n\nReview 2:\nThe spa @ the Paradisus was great, my husband and I shared a special anniversary spa day together. The spa staff was top of the line and professional. However we were not pleased with the room. the bed was extreamly hard, the room and bathroom had poor lighting, they have not yet worked out the electrical kinks...we had trouble gaining entry to our room twice and the response time was unacceptable (a 30-45 minute wait each time).\n\nReview 3:\nI stayed with my husband at the Gran Melia the weekend of September 18th, 2010 and what a disappointment! Bungalows (rooms) are far from the lobby [about \u00c2\u00bd mile] and it gets really dark in the night. The room had a very strong smell of mold. There was mildew in the bathroom walls and a used soap left on the shower/tub when we arrived. It was evident that there was no maintenance made before our arrival. We even found a \u00e2\u20ac\u0153huge\u00e2\u20ac\ufffd roach in front of our door! Public areas were poorly clean. There was \u00e2\u20ac\u0153fungus\u00e2\u20ac\ufffd/mold in the resting areas. I didn\u00e2\u20ac\u2122t recommend spending your money staying in Gran Melia Hotel. Food was really expensive too and the quality was far from good. A lunch buffet was around $60. per person! Please don\u00e2\u20ac\u2122t stay there. There are other beautiful and clean hotels in Puerto Rico. Look for hotels near San Juan and you\u00e2\u20ac\u2122ll not regret it.\n\nReview 4:\nThe resort is beautiful. The facilities are well maintained. The lagoon pool was awesome- it has a swim up bar with great mojitos. There are three good restaurants. The bread at breakfast rocked. The boutique casino was also good to us. The rooms were more than we imagined. A great escape to paradise.\n\nReview 5:\nBeautiful complex . It's all down hill from there with the nickel and diming. I was on a mealplan and gave cash for tips, and they nicely billed my room for another tip, which was hard to disprove. My family and I ate at one of the retaurants, then they gave us a bill and we told them that we are on the meal plan, and there response was \"this restaurant is not included\", but it was the only one open. I told the front desk, and they said that they would take care of it, and of course did nothing. I prepaid the shuttle, and they hit my card again. It took 10 calls to reverse it. Parking was around 30 per day, though they had tons of open parking so if you rented a car, then be ready to tack on another 30 per day. They are scammers and save yourself the trouble and go somewhere else. They dont deserve your hard earned money.\n\nReview 6:\nIf you are looking for a refined and luxurious hotel, I hardly recommend DO NOT GO TO GRAN MELIA PUERTO RICO! Their advertising is more than dishonest! The service can be classified as a 3 stars hotel, at most. Waiting line and undressed tables at the breakfast lounge; tennis courts are unplayable; rooms with musty smell; noisy air conditioning; no mini-bar service; few restaurant options; sauna closes at 6 PM.. Even the maintenance of the golf course is below the expectations; the golf bar is poor, dirty restroom, totally incompatible with an International Golf Course. Red Level, is just a lounge near to the reception - that closes at 9 PM-, with complimentary coffee, fruits,\u00e2\u20ac\u00a6 two old computers. The only worthy thing is the exclusive swimming pool. It seems the staff has no standards to follow and there is no general manager.\n\nReview 7:\nI just got back from the Gran Melia in Puerto Rico and let me tell you it was a horrible experience. Yes the grounds are beautiful but it all ends there. The bungalows are infested with ants that bite. The rooms are dirty, dusty, moldy and stink of mildew. I went 3 days without any housekeeping, thank god there was a maid's closet right outside my room so I was able to take clean towels. I called 18 times and still no housekeeping, for 3 days! The service is despicable. To top it all off they have bedbugs. I am covered in welts on my arms and legs. They offerred me some ointment and to have housekeeping change my sheets. I dont think they understand that bedbugs live in the mattress. They were not at all helpful and truthfully could not care less. I travelled with a large group and there were about 30 people who also had bed bugs. I do not recomend this place to anyone, save your money and stay home.\n\nReview 8:\nBefore we went to Paradisus,I read all the negative reviews, so I booked a backup room in San Juan. The day I arrived, I cancelled the backup reservation. The place is beautiful and relaxing. I never write reviews but I feel I have to refute the negative ones I had read. All the Carribean Islands are a little laid back as far as service and the way they do things. But overall this place is worth it. It is a great place if you just want to lay by the pool,relax, and have a few drinks. Enjoy the Paradisus.\n\nReview 9:\nthis place looked nice and had a nice pool area, but it had a bad beach that was almost un-swimmable, the food was bad, all of the food was abnormally salty. The beds were very hard, and the service was crappy, 3 out of five nights the hotel ran out of towels and we were left with none, they charge you to use a hot tub/sauna area that comprable hotels give to you for free. the hotels to spread out so going back to the room to get something is a chore. and at night theres little to do if ur not of age to gamble. I suggest that you spend ur money on a hotel thats more experienced and accomadates its clients better.\n\nReview 10:\nWe traveled for 24 hours to get to the resort and upon arrival were greeted by a mob of people trying to check in. Three hours past check in time and letting the Manager know this was unacceptable we were finally assigned a room. I knew at this point that the Melia did not care about their customers. The \"free buffet\" was acceptable but the line was out the door and there was a very long line to get an omelette, took 2O minutes. At dinner at their fine restaurant, we were rushed to order and to pay the bill...I'm on vacation and didn't appreciate it. This place has such poor management and their customer service is horrible. I would never recommend the Melia to anyone and put them through this dreadful experience, recommend this to my family and friends maybe enemy. We moved to the Wyndam Rio Mar which is awesome! BIG Difference great check in and they worked with us and gave us a great rate. They care about their customers and the service is great. Puerto Rico is beautiful!\n\nReview 11:\nMy daughter and I stayed at the resort from May 28 thru June 2nd. It is really a great resort and the people are very nice and accommodating however, the resort does nickle and dime you. Everything is very pricey and the food was not very flavorful. However, now that I know what to expect I would stay there again. The scenery was awesome, its very quiet and relaxing. The spa tho pricey does have a period of time 1pm -3 pm thats free for pool, hot tub and gym. Otherwise, they charge quite a bit for every little thing. Overall the resort very beautiful and very clean and the beds are great. Go there its really worth it! Just be aware of the pricey thing. Also if you stay here and you plan to go sight seeing rent a car because its really off the beaten path and that's a good thing.\n\nReview 12:\nMy boyfriend and I love to go to all inclusive resorts for our vacations. I picked this one because of the rain forest and beautiful island. Our room was not working, all the resturants were booked in which we had to argue for two days to get to eat at one our whole stay instead of eating buffets three times a day.Several other guests were having the same problem. The setting didnt seem tropical and the beach was horrible. I would NEVER recommend this place ever. Until they get a new Director or GM. We will go back to san juan but NOT here.....\n\nReview 13:\nWe just returned from a 4 night stay at the Gran Melia. It was a wonderful hotel. The Royal Service upgrade is definately worth the extra cost. The food was amazing and we loved the location....away from the hustle and bustle of the city. We can't wait to return.\n\nReview 14:\nAfter my husband and I booked our reservation at the Paradisus, I read some online reviews and got a little concerned. I'm glad I decided to form my own opinions because we had a great time. We had no problem making reservations for both Romantico and Bamboo once we checked into our bungalow. We thought the staff was very friendly and attentive. The bed was a little hard, but we were able to sleep fine. There was a nice variety of food. The beach definitely left alot to be desired, but Luquillo beach isn't that far away if you want to swim somewhere beautiful. The casino was a little small, but if you aren't a serious gambler, it was adequate. Overall we would definitely return to Paradisus especially during this time of year. It was not very crowded, and if you're looking for relaxation, this is the place\n\nReview 15:\nJust returned from 5 days here and we had the best time. We have traveled worldwide and this was definitely one of the best places. We had a junior suite with an ocean view which was like being in paradise. Our suite was lovely.......clean and very comfortable. Bed was comfortable our our pillows were soft......absolutely no complaints. We thought our coffee pot was not working (operator error!) called and they were there within less than 5 minutes. The staff were constantly checking to see if we needed more towels or any other sevice. The golf carts ran constantly and the entire staff could not have been nicer and more friendly. It is a walk to the main building but in beautiful surroundings and not very far.......we preferred to walk as had all the time in the world and admired the gardens. The Pasion restaurant was awesome --- great service and great food. All in all, the staff could not have been nicer or more attentive and nothing was too much trouble for them. We highly recommend the Gran Melia. It is close the El Yunge rain forest and also great snorkelling etc.\n\nReview 16:\nWE JUST RETURNED ON MONDAY THE 30TH OF JUNE WE WERE THERE FOR A WEEK,The hotel is magnificent and we have never experienced such incredible service before. The employess were very nice asked if we were ok all the time the food is expensive if u but it form your mimi bar in your room (bottle of water $7.00, coke 12oz $4.00) but we rented a car, its the best thing to do and we headed into San Juan on of the largest city's there and ate,shopped and even went to a club called brava nice please to go and drink and listen to every kind of music, and you have to visit the rainforest it is amazing and eat rice and beans the best out there when you leave the rainforest.this hotel is on its private island so its about 25-30mins from town but there is alot to do and the big pool is so awsome i highley recommend it. don't listen to the reviews listen to your instict i read alot of bad reviews but i wanted to see for my self.\n\nReview 17:\nGreat experience and perfect place for a quiet time, and relaxation.\n\nReview 18:\nI will say that the people were very pleasent & it's was a beautiful resort. However, when I got home I saw that I was charged $600+ more than what was to be charged!!!!! When I called the front desk & talked to a manager they told me there was nothing they could do... It is NOT worth the money, we were on a company vacation & had the red level during this time, but if it was my dime I would NEVER stay here or get the red level. When standing at the front desk to check out the line took forever because so many other people had complaints. I talked with people while waiting & they all had a bad experience, one way or another. Good luck if you stay here & keep a close eye on your bank account... even days after you have left.\n\nReview 19:\nThe hotel is gorgeous and Ttheir rooms are big and beautiful,even do they gave us the room late (2 hours late) and then wrong romm(it was already occupied??? ),the spa is really excellent the best thing in the hotel for me.they need more employees and with some sense of humanity, i'm not saying that all of them are like that because some of them gave and excellent service, the service of the carts is perfect but there were some employees will pass by you and would not ask where you where going... The hotel needs employees that entretain the guest whit some good shows.The problem is that like us we like to go to diffrent hotels here in the island and out and we compare them and it's not the same attention.I hope you can work this because is a really nice hotel and we will like to go back if we know its better. THANK YOU.\n\nReview 20:\nAs an avid traveler, I can not recommend this property or see that it has any redeaming qualities. To begin with, the service was slower then (in all areas of the hotel) any hotel at which I have ever stayed. Lunch by the pool, typically took about an hour to complete. In my book, to wait 45 minutes for a hamburger and fries is unacceptable. While we are on the food, the breakfast buffet was horrible, lunches were ok, and the dinners were somewhat above average, but very expensive for a hotel that at best is a two star property. Half of the amenities and dining facilities were closed and I couldnt get a straight answer as to why (my guess is that with few people at the hotel, they were saving on the cost of staffing). The rooms were reasonably well appointed, but the downside were the pillows and linens were terrible and I spent sometime killing spiders in my room. Finally, dont even think of going to the casino -- its a joke.\n\nReview 21:\nAfter reading the very mixed reviews we were leary of this resort. We were pleasantly surprised and it was way better than we expected. The service was tremendous, the food was good , not great but very worthwhile. We had no problems booking dinners and were able to change them if we wanted as we enjoyed Avacado and Romanitco the best. Great Steaks!!!! The bar service and choices were first class. Premium beers and alcohol. We would definately return to this resort...\n\nReview 22:\nThis resot type hotel is a great for a secluded relaxing vacation great outdoor spaces for lounging. More than 4 restaurants to chose from different choices from asian to local cuisine. Huge pool area and many more amenities. Rooms are huge for comfortable family stays.\n\nReview 23:\nExcellent nightlife in the hotel with all kind of music for everyone and very good restaurants.\n\nReview 24:\nI read all the reviews prior to booking this resort and was not real sure we were going to the right resort for our stay. I was so right on. We LOVED this resort and everything about it. By ALL MEANS THOUGH....... GO RED LEVEL !!!!!!!!!!! I probably would NOT go here if I didn't go Red Level. The breakfast is wonderful and of course you can get it for about $15.00 per person without the red level but to pick up the phone and ask for a cart to come get you and they are there immediately to take you wherever you want to go in this huge resort property is a must. The rooms were large and very comfortable. The red level lounge every evening with wine bar was well... lets just say I got my monies worth..... The staff was all very delightful with the exception of the brkfst buffet but they were ok.... Just not as friendly as others. Just loved this area and the resort. We had NO PROBLEMS WHATSOEVER.... MAKE SURE YOU RENT A CAR. THRIFTY CAR RENTAL WAS VERY GOOD TO US ALSO...\n\nReview 25:\nI would never stay there again . The service was horrible. The pool areas were okay except for the very very loud music. Rooms are old and need upgrade. Not worth the 200 plus bucks we paid.\n\nReview 26:\nMy husband and I vacationed here for our 5th Wedding Anniversary and from the moment we got out of our car, we knew we had done good. It was first class all the way. We had an amazing Ocean Front Suite complete with Royal Service. The day of our anniversary, we returned to find our suite adorned with petals and tealights. That alone was worth it! Loved the private/adult only pool RS had to offer. Let's not forget our bartender, Richard and butler, Angel. Although a little far from San Juan and not much beach - we were truly given the royal service. Can't wait to return!\n\nReview 27:\nWhat a great place!!!! we have a great time dispite the rain or liquid sunshine at they call it. Miguel was AWESOME!! Just remember they move slower than we do don't expect anyting in a hurry ! Had lots of fun , saw many sites - definately rent a car!! Not that bad once you get the hang of it. Go to the Verde bar on the corner for food (real Puertican) Tommy's for lobster, best I ever had. Thanks for the great memories\n\nReview 28:\nWe recently returned from having a large family reunion at the Gran Melia in Puerto Rico. As a family we have traveled to many Caribbean islands and experienced a large selection of hotels. Our Stay was fantastic, the accommodations were very comfortable and we felt as if the staff went above and beyond the call of duty. Given that some of our family members had never been to the Caribbean before, I found Puerto Rico to be an excellent first Caribbean experience island. ( Make sure you visit Old San Juan ). Vivi Puerto Rico\n\nReview 29:\nThe rooms have musty smell. Noisy air conditioner. Dirty stairs. Nothing inside the frigobar. No opened restaraurant for lunch. Waiting lines for the breakfast and no towels over the tables. Swimming pool bar with loud music, dirty tables and birds. The SPA closes at 6 PM. Tennis courts are in horrible conditions. No wireless internet in the rooms. When we asked for the cable for the paid internet it took 45 minutes until somebody showed up. Golf bar: Nothing to eat. Dirty restroom. Although some of the employees are nice, clearly, they are not very well treined, they have no standards and a very bad manager. No sign of refinement and luxury!\n\nReview 30:\nI took my wife to there for our honeymoon. We became members of their resort club (this company has several tropical resorts around the world) and are glad we did. As Melia club members We took advantage of a free room upgrade, and buy 1 get 1 free breakfast every day. I recommend that you get a rent car so that you have a lot of mobility as far as when you want to go sightseeing, although they did offer scheduled trips at the hotel. My wife really enjoyed the pool. We also rented a 'Bali bed' for the day. Basically a huge shaded outdoor bed that can comfortably seat a family and keep them in the shade. Towards the end of our stay, we noticed a lot of guests were local to the area, so that tells us that it is a good value seen by the people that live there and chose to stay there over any other resort on the island.\n\nReview 31:\nAlmost 3 hours to get a room Too expensive Had to call front desk 2x for towels/soap/toilet paper floors were never swept/ Restaurants too expensive(resort food) the whole place is BORING-BORING-BORING Parking 15-25$ aday( just tell them u r parking in the avis lot) no charge 5$ a beer local Medalla Lite which cost approx 48cents to make(buy ur own w/ice on Rt.#3 there are a few supermarkets) Pack it in a dark colored cooler bag and take it to the pool or beach. I was born on this Island was very dissappointed with this location the way I was treated, The employees don't give a [--] about anything, Next time I visit my place of birth I will stay with family or do 1 or 2 stays at paradors... My advice to travelers take ur hard earned money invest in a all-inclusive 4or 5 star location in the Dominican Republic/Mexico.. believe me u won't be sorry.. Any ? email me at CMWELO@aol.com\n\nReview 32:\nI stayed at the Paradisus for 4 nights. It felt like paradise to me. My room was well appointed, high ceilings, eating area, good sized bathroom. My initial reaction was \"Nice, very nice!\". The service could not have been better. Mostly young folks, very helpful, friendly, pleasant and professional. The grounds and the pool are to die for. At night the open air common areas are lighted by candles and strategically placed lamps. It has a surreal effect, again, quite lovely. The food served buffet style was fine. The only buffet food I ever had that was above average was at West Point, The Thayer hotel. Other than there, most buffets to me are for satisfying hunger and not much more. Though I wouldn't describe the a la carte restaurants as gourmet they were, in my opinion, above average. I was pleased. The dining experience was close to being top notched. The beach is less than so so but I knew that so I wasn't surprised. If this resort had a better beach it would be heaven on earth.\n\nReview 33:\nPerhaps the most disappointing vacation our family has ever taken- The inefficiency, incredibly poor service, mold in the room, faulty equipment and failure to respond to these problems made this experience extremely disheartening- Add in the healty cost of the staying at the resort and the anxiety and disappointment becomes almost Biblical in its scope- Would not return to this property if the trip were free-!! !\n\nReview 34:\nI thought the place was as Beautiful as a person could expect. I was in Heaven. The people that have a problem with the resort to me were just ignorant, for the simple fact that when you wake up in heaven would you tell God that it wasn't to your standards, there are people out there that will never see heaven, so just be glad that it was you to take in all the beauty. I would love to take my children there. It was just my husband and I that when't for 4 days and 3 nights, I wish it would of been longer but who knows maybe one day it will be.\n\nReview 35:\nFrom check in to check out this place is a real mess. I don't even think anyone is managing this place. There are so many negative aspects to this place from first impressions to a constant nagging sensation that you have been had. I won't waste time with a lot of details just list a few things.Waiting for over 1/2 hour to check in with no real \"line\" to stand in. Electric carts with many without lights speeding around at night on the walking paths. Poor choice of restaurants that only 1 out of the 3 don't need reservations. Dirty uncleaned areas around rooms. Exposed wires in electric boxes next to walkways and accessible to children. Dirty beaches. No poolside service, so most people with their own rum bottles and beer cans (classy). I won't waste anymore time with this review. On the positive side, the room was nice.Why anyone would come all the way to Puerto Rico and stay here?\n\nReview 36:\nGlad that I had received the advice to book all of the dinners as soon as I arrived. The place is beautiful. Dissapointed having to wait in lines for the lunch buffet. Service could use improvement. A little to quiet and too many kids for a young couple.\n\nReview 37:\nMy wife and I recently stayed at Gran Melia Puerto Rico at the Presidential Suite. We had a blast our own private pool and cabana bed. The room was very nice, we even had a guest room that we did'nt use but was nice to know we had access to it. Our Butlers were on the ball with us, Joshua was always taking care of us bringing us ice and other requests we made. Edgar also took care of us when Joshua was off, he was very puntual took us to the lobby area at the time we specified and took extra care with all our needs in the room. These guys are great, I hope you get to meet them if you plan on staying at Red Level. The food at Passion was very good, we enjoyed it very much. My wife enjoyed the Hammock that was placed in between two palm trees next to our villa. Overall we had a good time, very romantic time I had with my wife T.Meyer\n\nReview 38:\nThis is a three star hotel masquerading as a five star. Only one restuarant choice if you fail to make your reservations for the others as soon as you check in. Pool bar closed at 6pm. Cushions on Bali style loungers were full of black mold and unknown to us full of bugs. My husband and I have many many insect bites and are still itching a week later. It took an hour to get our luggage to the room. The employees were offering as good of service that they could considering. Only hot tub on the facility was at the Spa and even though this was a supposed all inclusive it was a $28 per person per day charge to use.\n\nReview 39:\nDon't waste your money. Customer service is bad. Food is bad and expensive(small portions $30). Moldy and musty rooms.\n\nReview 40:\nThis was our first visit to PR and had no idea what to expect for accommodation. The staff was very welcoming and gladly agreed to an early check-in given that it was the thanksgiving day. The hotel property is a beautiful and has a decent casino on premises. We were looking for a place to relax after a long flight and it felt like we had found what we were looking for... As noted by some of the other reviewers, rooms do have a tint of mildew, but compared to other tropical destination that we have been to, this was comparably mild and nothing to complain about. Restaurants in the hotel are decently priced and serve some of the best food I had in PR. Koi fish feeding, wild Iguana's, and beautiful flowers were some of the highlights of our stay. I would say this is definitely great place to stay and relax near San Juan.\n\nReview 41:\nGran melia is not worth the money. Beautiful setting, but dirty rooms with lousy service. Gran melia could be great but it is not. Too far from anything and overpriced\n\nReview 42:\nThis resort is beautiful! The staff is helpful, the food is very good, and the grounds are incredible! Our only complaint is that the beds were so hard it was unpleasant to even sit on them.\n\nReview 43:\nit's was beautiful!!! in contact with the nature. excelent for families and couples. the trolley serviceis the only that I don't like.they don't pause constantly. the trolleies are the best way to travel between your room and the lobby and other parts of the hotel.very clean.good security. good service.good hospitality.\n\nReview 44:\nFrom the time we got there it rained. NO fault of them. Our luggage got lost. When the plane arrived the next day, they were not there to pick it up like they said they would. The rooms smelt musty and they didnot restock the fridge. The security was rude. The waitress and the waiter were rude and slow also. They somehow lost our reseverations for one of the restarants there. Truly a bad experience and would not reccomend it to anyone.\n\nReview 45:\nWe booked our stay through ORBITZ, but we called the hotel to guarantee a late arrival and was given a confirmation number. When we arrived at the Paradisus, we were told they overbooked by 18 rooms and we could stay at the El Conquistador 3 nights FREE. We were upset to say the least after traveling all that while, but what could we do. We got to the El Conquistador around 9:00PM. The next morning I called my credit card company to cancell the payment to ORBITZ. We had a loverly time at the El COnquistador by the way. When we got back home, we called ORBITZ only to be told the El Conquistador billed the Paradisus and they inturn billed ORBITZ which means we have to pay. Needless to say we are in arbitration regarding this bill. I am sure they had 18 other unhappy lodgers on their hands also. How could they totally ruin all these peoples hard earned vacations and just disregard what was told them? What a way to do business. Needless to say we will never return. It much to expensive a place to be run so poorly.\n\nReview 46:\nI stayed in the Vacation Club for the Thanksgiving weekend. It was amazing. We rent a suite with two conectings rooms. Our Suite was huge! It had a full kitchen, dining room, living room, balcony, two bathroom, two jacuzzi's for 3 peoples (one in the bathroom and other in the balcony) and the bedroom was awesome with the most confortable bed I slept in my years staying at hotels. Ask for the romantic turned down if your staying with your husband, wife or partner.\n\nReview 47:\nboring, terrible food, bad guest service, dirty WE DO NOT RECOMEND IT AT ALL!!!!! !\n\nReview 48:\nAfter reading reivews of Gran Melia I was nervous to go. It greatly exceeded my expectations. The staff was very friendly. We loved the Red Level pool -Manny was a great bartender. The Bali beds with views of the ocean were heaven. The drinks at the pool were good, breakfast was good, we tried the Italian & Puerto Rican for dinner & were disappointed with both - below average food for high prices and so so service. If I were to return to this resort I'd stop at Ralphs on the way in and stock up on my own food. The beach was beautiful as were the pools. You felt as though you were on your own private beach. So peaceful and relaxing. The lobby and bar areas were large and beautiful. Definitely a great place for a romantic getaway, wouldn't bring my child, as it is tailored more for adults.\n\nReview 49:\nJust returned from the hotel. Much better than expected after reading some negative reviews before I booked. Resort was not busy at all and we felt as if we were on our own private island. Accommodation was clean, very comfortable and upscale, and much better quaility than my recent trip to the DR. Sol Melia does a good job with the ambiance and general chic decoration of all public areas and rooms. Hotel is no longer all inclusive, BUT, we had the breakfast buffet and never eat lunch. Food was excellent in the restaurants. There is a walk from some of the further villa units, but there are golf carts that will whizz you around. We booked online and were given a promo code to use that took $200 off the value of the vacation. Some type of sale. They say it has never been cheaper to go to Puerto Rico and this 4 star hotel. We had a great time.\n\nReview 50:\nMy friend and I just returned from this beautiful hotel, unfortunately the beauty of the resort is damaged by the poor service and terrible food. We lived on bread and fruit all the while loving the weather and the grounds which they are constanly working on at all hours including around the spa at 10 am. They also had tend to drive the work carts with trailers dragging behind them around the grounds at the crack of dawn. Would never stay there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31421, "query_start_index": 31423, "query_end_index": 31423, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 1266, 1711, 2589, 2903, 3748, 4600, 5525, 6046, 6678, 7680, 8482, 9045, 9321, 10151, 11249, 12188, 12269, 13015, 13859, 14812, 15297, 15580, 15688, 16683, 16886, 17475, 17910, 18452, 19115, 19955, 20860, 21869, 22299, 22860, 23767, 24034, 24890, 25521, 25652, 26495, 26675, 26878, 27212, 27664, 28702, 29182, 29278, 30089, 30955]}
{"id": "557956", "pid": "557956", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel stay was an absolute disaster!! Our first visit to Rome, we researched hotels on this site and saw the positive reviews for the Hotel Golden. We booked a triple room for 4 nights. My wife, our 16 year-old daughter and I arrived on 4/4/2011 at app. 7:30 pm. We slept on a queen bed, my daughter slept on a convertible settee. My daughter awoke at 7:30 am with large and painful insect bites on her arm, shoulder, and face that were not there when she went to bad. We complained to the owner immediately, showed him the bites, and he just shrugged his shoulders!! He said the hotel was full and refused us a refund. We were forced to leave the hotel for a last minute, much more expensive one. My daughter had to get topical medication and was very uncomfortable for the rest of our trip! I really had high hopes for this hotel, but what a disappointment!! !\n\nReview 2:\nWe chose Hotel Golden because of all the glowing reviews. The hotel was, indeed, as clean as described and we had a lovely room, although the air-conditioning was noisy. What nobody mentioned was that the hotel was on the first floor and you had to be buzzed in and buzzed out every time you left. If the downstairs front door was also locked, you had to identify yourself through an intercom before going upstairs to be let in through the second locked door. It was like being in prison. The staff were efficient and polite, but hardly over-friendly. The breakfast room was so tiny, it was difficult to get in or out to your table. Breakfast was a very quiet affair with everybody speaking in hushed tones. Not what one expects in Rome! Hotel Golden is adequate - no more - and reasonably priced for Rome, but for a few euro more, you could find a much less restrictive place to stay and one with much more atmosphere. There is no sitting area and the only time you see other people is at breakfast.\n\nReview 3:\nThis small hotel is a GEM for the economy-minded traveler who enjoys personalized care and accurate advice while visiting Rome. The hotel is housed in a late 19th Century renovated building with rooms that include ensuite bath/toilet, air-conditioning/heating among other improvements. The ensuite remodel is a \"step-up\" addition similar to what you'd find on a cruise ship (probably done to accomodate plumbing.) It has a wonderful \"quaint\" elevator (size of a small closet) that we truly welcomed and enjoyed. We're elderly and needed a lift. (pun intended) It's located in a quiet neighborhood close to the Borghese Gardens/Museum, bus/subway stops and excellent local restaurants. (Be sure to ask for suggestions on restaurants and public transportation. INVALUABLE!!) This is a family-owned and operated hotel. Marco, Giuseppe and the whole family provide a wonderful feeling of being welcomed and cared for. The customer service is personalized and VERY helpful. Giuseppe and Marco speak excellent English and may even provide some tutoring in Italian if needed. I did and it helped immensely. There's an American chain restaurant that uses the slogan, \"When you're here, you're family.\" That slogan can easily be shared by Hotel Golden and their wonderful staff.\n\nReview 4:\nWe stayed in the Hotel Golden for four nights at the end of october. Our room was very comfortable with effective sound proof windows and a lovely bathroom. The staff were very helpful and provided a good city map with directions to the main attractions and recommendations to local restaurants. The location is excellent , being in a pleasant area just off Via Veneto and within walking distance of lots of interesting places. Other hotels in the area cost much more so the Golden is very good value and we would happily stay there again.\n\nReview 5:\nMy friend and I did a lot of research before going on our trip to Europe...it was going to be our first time in Rome. We thought the reviews for Hotel Golden really sounded well...golden...but it was anything but! The walls of the rooms are super thin so you can hear everyone going in and out of the rooms...also, while the rooms were very clean, the shower in the bathroom was super small...and good luck trying to get one of the hotel\"s owners to crack a smile...he was so serious! My friend and I wanted to take him out just to loosen his collar up, but of course that didn't happen...and neither should your stay at the Hotel Golden! The family was nice...but expect to hike tback from any of the sites. My friend and I were truly exhausted when we got back to the room...although the reviews tell you that you're close to everything, you are not!!!! It's an exhausting walk and the underground transportation was under construction while we were there. Good luck and travel safe!\n\nReview 6:\nI am not sure why people have rated this place so highly. My husband and I stayed at the Hotel Golden the first three nights of our honeymoon and were very disappointed. Yes, the hotel is clean and the location seemed pretty good, and Jose was nice, but those are the only positive things I can say. The older woman's obsessive cleaning of the breakfast area made for an awkward eating experience, our room was dark and its walls were thin and the air conditioner rattled whenever it came on. I don't want the Hotel Golden to lose business because of my review - I just want other travellers to know what to expect. If you are looking for a nice place to rest after a day of walking around Rome, I would advise that you stay somewhere a little nicer.\n\nReview 7:\nLocated on the second floor of a non-descript building, the Hotel Golden is truly a hidden gem. The rooms are well-appointed, the beds are comfortable, the breakfast is home-made, the Internet is free, and the staff, all family members, could not be nicer or more accommodating. Very good value for the Euro and certainly the place where we will again stay when we return to Rome.\n\nReview 8:\nWe picked the hotel golden because of reviews from tripadvisor and they were right. It is a wonderful family run hotel where the people really care. Internt for free, great deal, breakfast watched over by Mom, very good, clean and quiet. Great location. Rooms are small but that is Europe. Hopefully if we return to Rome we know where we will stay.\n\nReview 9:\nI love Italy and Italian food but let's face it, sometimes the breakfasts can be a bit disappointing. The good news is that the breakfasts at the Golden are a cut above similar establishments in Rome,setting you up nicely for a morning exploring the city. The room was reasonable with an excellent American king size bed and air conditioner, which we didn't need. Our room was on a roman street with occasional normal street noise, no problem for us but others might have an issue. The main negative was the shower which had low flow and lukewarm water. Overall though, it was well located with some nice restaurants, recommended by the friendly manager and reasonable value for money.\n\nReview 10:\nThree of us shared a room at Hotel Golden. The room was clean and pleasant. The mini bar fridge was a good price which was nice. The hotel staff were all family and really nice and helpful. I had a really bad ear infection whilst I was there and they assisted me a great deal. They even let me have our room for longer on our last day so I could rest before the flight home. The breakfast was really nice and there was a good variety of food. The hotel is in a great location too.\n\nReview 11:\nWe just returned from a 4 night stay at Hotel Golden in late May. The hotel is 'as advertised' regarding all of the positive comments you will find on Trip Advisor - this was why we booked and the hotel met or exceeded our expectations. What really set the hotel apart was the friendliness and helpfulness of the staff. Guiseppe, Marco, and the rest of the family were focused on ensuring that we had a comfortable stay and they provided great advice and directions. The room was clean, comfortable and attractively decorated. The bathroom was bigger then we expected. Make sure you bring an alarm clock as the room did not have one. We found the location to be very convienent. The breakfast was more than sufficient. If you are expecting a big American breakfast of bacon and eggs you will be dissapointed. It is a more European breakfast. There was cereal, rolls, cheese, yogurts, meats, fruit, breakfast pastries, hard boiled eggs and more. We never left hungry! Hotel Golden really added to our enjoyment of Rome and we would certainly stay there again.\n\nReview 12:\nReturn stay (3rd) and our 25th wedding anniversary.Warm and friendly atmosphere,and staff,very comfortable rooms and amenties.Breakfast selection of fruits,juices,pastries, meats cheesesand hot beverage nicely presented. Have recommended to many family and friends from Canada,everyone pleased with their stay. Walking distance to many attractions and restaurants. Truly \" Five Stars\" in our books!\n\nReview 13:\nA great hotel with a fantastic location, great if you are travelling on a budget. Marco and the other people at reception were very friendly and helpful. Our room was quite spacious and it was clean, modern and agreeable. The breakfast room is a bit small and airless, that's probably the only downside to the hotel. Trust Marco in his restaurant recommendations and head to Pomodorino, just round the corner. Friendly service and great pizza! If you want to have a more sophisticated meal, try San marco, which is very close too. Tip for veggies: try the Naturist club.\n\nReview 14:\nMy family spent a wonderful Christmas at this nice and cozy little hotel located just one block away from Via Veneto. Giuseppe and his family, owners of the hotel, would do their utmost to make us feel like home, being attentive with each and every question or need we would arise. Breakfast is standard, but they will try to deliver anything you may want. The suites are spacious, nicely decorated and very clean. I definitely reccomend this hotel for all those looking for a relatively low budget trip to Rome.\n\nReview 15:\nIt was the best trip ever. The hotel is perfect, the service, the owner, the staff, the rooms. Everything.....\n\nReview 16:\nMy husband & i had the pleasure of spending 5 days at the Hotel Golden. The hotel was quiet, clean and in a very nice neighborhood. Guiseppe & Marco really gave us the right steer on restaurants , which were local places with reasonable prices. We especially enjoyed Il Pomodorino, right around the corner from the hotel. Their directions to the sights were right on & we bussed it all over the city on our Roma Pass. Thanks to Marco for his sense of humor--we had some good laughs over our mishaps on directions but it all adds to our adventures in Rome. We would recommend this hotel to anyone who wants a centrally located hotel that is reasonable & clean with very gracious hosts.\n\nReview 17:\nWe have just returned from a month in Italy, we stay the last five day at the Golden Hotel in Rome. The hotel is magnificent and we have never experienced such incredible service before. This is a gem of a hotel--tastefully furnished, bathroom, the most efficient in one months of traveling in Italy, Giuseppe, Teresa and Marco was very helpful and they spoke English and Spanish. It felt like our home. The location of the hotel is a few blocks from the Piazza Di Spagna, Fontana de Trevi, etc. You can walk everywhere. There are a lot of nice places to eat close by. We would highly recommend Hotel Golden for anyone who is spending time in Rome. Juan and Marta Becce Maryland, USA\n\nReview 18:\nClean spacious room. Friendly service from all at this family run business.\n\nReview 19:\nWe really enjoyed our stay at this hotel. We booked the most basic room and it was cozy, but it was certainly fine for just the two of us and they kept everything very clean. It shares a lobby entrance with several other places and on evenings and weekends you need to be buzzed into the building. You also need to be buzzed into the lobby of the hotel itself. We found this a nice added security measure. It's located just one block off of Via Veneto so there are plenty of places to eat nearby and the metro is down the road. The family that runs the hotel is very nice and the breakfast was good. The brothers are very helpful in terms of recommending restaurants, transportation, places to visit etc. There english is EXCELLENT. It was REALLY hot while we were in Rome and the air conditioning in the room worked wonderfully (not loud and we could control the temperature). We would definitely stay here again.\n\nReview 20:\nAll in the hotel was perfect, our room was beautiful and perfect cleaned up every day, the breakfast was varied and complete and Marco is a very nice person, he gave good ideas for the visits and the restaurants. Torneremo certamente a Roma in primavera. Walschaerts Chantal\n\nReview 21:\nHotel Golden was our favorite hotel during our 2 1/2 week trip through Italy. We were a mother/daughter team, and Rome was the first city on our trip. Thanks to the Loria family (hotel owners) they answered all of our questions on how to get around Rome using the bus, metro, how to get tickets, and most of all where to get the best gelato in all of Rome! The hotel only has 12 rooms, adding to a cozy feeling. Everything was neat and clean, and the area was very quiet allowing for great sleeping at night. We heard many tourists staying at other hotels complaining about lack of sleep due to noisy streets, so we truly appreciated ours.\n\nReview 22:\nI would not normally use a 2 star hotel when going on a few days holiday. On this occasion because of the reviews I decided to take a chance with 'Hotel Golden'. I was not disappointed. This was a very comfortable, friendly hotel. The room was clean, well proportioned and the hotel ideally situated for a visitor to Rome. Management and staff were friendly and helpful and I will have no hesitation in recommending the hotel to friends , as well as, using it again myself.This is the first time I have written a report on any hotel visited but because of the quality of service and value for money I thought I would share this with others likely to be looking for a good hotel in Rome near the 'Spanish Steps' and 'Trevi Fountain'\n\nReview 23:\nRecently stayed at Hotel Golden - and it was a very pleasant stay. The staff and the hotel were wonderful - very gracious and helpful. The location is near Villa Borgese park and Museum -if you cut through the Park your at the Spanish Steps.. Very clean rooms, good breakfast - I would stay at this Hotel again. Tip - I would utilize the service they offer - 40.00 Euro (from Airport) (two People) well worth it... Thanks Marco and Guisseppe and family... we enjoyed our time.\n\nReview 24:\nstayed in the family suite, which was large, modern and very quiet. It worked for perfectly for a family of 5 (3 teenagers); the suite was kept very clean and cool (definitely need AC); breakfast room is small; breakfast is adequate, although they don't serve espresso; front desk staff was always present and while not outgoing, was helpful\n\nReview 25:\nHotel Golden is in a great location in a posh neighborhood - Upon arrival we were given a map with directions to restaurants, tourist hot spots, etc. The front desk man gave us detailed instructions on how to get to Trastavere (complete with bus stops!). It was amazing. The room was gorgeous. When we opened the window we saw a statue right outside - we couldn't believe how lucky we got with the room view! The room came with robes and slippers, a tv, minibar - just about everything you need. I loved this hotel and could have stayed another month there. It's family run and you can feel the camaraderie and love they share. When I come back to Rome I will definitely be staying here.\n\nReview 26:\nThis hotel is wonderful value as you get to stay in the poshest area of Rome without paying the premium. The owners really take pride in their hotel and it is spotlessly clean. We had a twin superior room and it really was lovely. The bathroom was fabulous. It really is hard to believe how good this place is. As for breakfast, well the room is far too small and so sometimes I felt like I wanted to get out of there fast so that others could sit down. Also, the staff are milling about a lot at breakfast and I personally feel uncomfortable with that. But the food itself is fine and the standard of the rooms more than make up for the breakfast. The staff are fluent Spanish and English speakers and are very helpful. The hotel's location is brilliant; it's near the Gardens and also near to bus stops for the sightseeing buses. A gem of a hotel!\n\nReview 27:\nWe stayed two nights at the beginning of a 3 week trip to Italy and France. We chose Hotel Golden because of it's quiet location to sleep off our jet lag. Unfortunately, the air conditioner fan, which did it's job keeping the room cool, made uneven noise during the night. The noise kept us from getting some of the sleep we hoped to get. Other than that, this hotel is well located, well priced and a real gem. The family that runs the hotel is always available and the breakfast (provided) was excellent. i would recommend this hotel. Just check the air conditioner before you take the room!\n\nReview 28:\nThe Loria family runs a quality hotel. Giuseppe and all provide a clean, quiet, and comfortable stay near the Villa Borghese. The rooms, though on the small side, are clean and well maintained. If you need recommendations for restaurants, the staff does not steer you wrong. We ate well and affordably based upon their recommendations. Recommendations on transportation and anything we asked were answered politely and thoroughly. This is a quiet gem of a hotel. We will stay here again.\n\nReview 29:\nHotel Golden was in a perfect location--about 5 minutes from the Borghese Gardens where there are museums, cafes, restaurants, playgrounds, bike rentals, etc. The rooms were spotless and all elegantly updated. The hotel staff was excellent and gave us perfect recommedations for any questions we had from dining to walking routes. Also a 5 min. walk from the metro and there's a cab stand around the corner, along with a cafe, small market, and numerous restaurants/bars/shopping. All this and breakfast included--what a great deal!\n\nReview 30:\nMy husband and 2 teenage daughters just stayed there for 6 nights over Christmas. We stayed in a 2 bedroom suite. The hotel is in a charming apartment building right off Via Venetto. The 2 bedrooms were very big and they each had a big flatscreen TV. We could not believe how much space we had. The master bedroom also had a couch in it. The apartment had a dining room table. I would highly recommend this hotel to families. The hotel is run by 2 brothers and their families. Each one was really nice. I would also recommend this hotel for young people. If my daughters wanted to stay in Rome when they are older, I would feel really comfortable if they stayed in this \"family\" environment. The only downside was that one night an upstairs neighbor had a party and it was a little noisy. Overall, we had a wonderful experience and would stay there again.\n\nReview 31:\nMy husband and I stayed at Hotel Golden, we had emailed the hotel direct and had asked for a quiet room. We were not dissappointed, our room was quiet, clean and well appointed on top of that when we opened the window we looked out onto the old wall with a Statue of Emperor San Pedro - just an added bonus. This is a family run hotel everyone is friendly and very helpful. The breakfast was great it consisted of pastries, cereal and fruit it was more than ample. I had read about the breakfast room being too small, we didn't find that at all, we never had a problem getting a seat. The Hotel is in good condition and well kept. I would stay at the Hotel Golden anytime, we had friends that stayed at The Intercontinental, our room was much better and the staff were far more friendly.\n\nReview 32:\nWhen you are planning to visit Rome stay in this hotel. Wonderful rooms, very delicious breakfast en a nice and helpful staff.\n\nReview 33:\nMy wife and I stayed five nights at this very nice family hotel and enjoyed our stay very much. We were meet with great hospitality from all members of the staff, and the management was very helpfull in advising us to nice locations and restaurants. The location of the hotel is optimal for exploring the city. We will give our best recommendations to Hotel Golden - small, nice and quiet ...\n\nReview 34:\nMy wife and I stayed in Rome for two nights prior to our cruise in mid-October. I researched hotels in Rome for almost 6 weeks before deciding on Hotel Golden. I finally decided to make a reservation based on value, the limited number of negative reviews about the hotel and the fact (at the time) it was rated the #25 hotel in Rome. We were not disappointed. I was only able to reserve a small room at the hotel at that time due to the fact that it took me so long to make my decision about where to stay. However, Hotel Golden does have some very nice larger rooms that are available if you reserve them ahead. All the rooms are well appointed and are very clean. The thing that differentiates Hotel Golden is the service and the staff. They were very helpful in many ways - from helping us to understand how to get around Rome, where to eat (or not), which tours are best, to logging on to wifi. They even made sure we had reliable transportation to the port and (later) from the port back to Rome's airport. We will definitely return to Hotel Golden.\n\nReview 35:\nWe stayed for 3 days, and it was excellent. The family run business really shows the care that they have put into every aspect of the Hotel. Maps with directions and ideas as to what to see, do and eat were provided. The room we has had to big windows which provided lots of brightes and fresh air. The continental breakfast was beautifully presented, with lots of options. Teresa, it was a joy chatting with you, you made me feel like a member of the family. The location was excellent!\n\nReview 36:\nThe hotel is family run, beautiful, clean and right in the city!\n\nReview 37:\nAfter scouring trip advisor I came across Hotel Golden in Rome. Well ... I am now the next traveller to highly recommend this hote. A wonderful family run hotel in an excellent location in Rome. While were were in Rome the G8 was in town and this hotel is on the door step of all the 5* hotels but no doubt at a fraction of their asking prices. Easy to find, airconditioned and very clean. Room was small in size but fair for what you would most probably get in most smaller hotels. Marco and Guiseppi were most helpful and accommodating. If in Rome again, I would most definately reserve a room at the Hotel Golden again.\n\nReview 38:\nWe stayed at hotel Golden just before Christmas for two nights. We are a family of four (two teenage daughters) and our room was very spacious! The family that runs the hotel is very nice and very accomodating. Breakfast was excellent, the room was spacious, beds were very comfortable and it was VERY clean. It is in a good location for walking to the sites or catching the subway. I would highly recommend it.\n\nReview 39:\nA wonderful 3 nights at Hotel Golden. From the moment we rang the buzzer on the outside door we were treated with friendliness and efficiency. Guiseppe was extremely helpful adivising about restaurants (we visited all three which were great), detailing walking routes on maps, minding our luggage as we had a late departure back to Australia and organising our cab to the airport. This hotel is in a great location, a ten minute to many attractions. Highly recommended - clean, small, family run.\n\nReview 40:\nHad a lovely stay in the Hotel Golden. Room worked great for our family of 3. Everything we needed at an affordable price. Staff was extremely helpful and friendly. Breakfast was very nice.\n\nReview 41:\nWe were at this hotel in Dec 2012. Family run hotel. Rooms are Ok. Clean and tidy. Bathroom was quite big and had more amenities than I expected. Great breakfast with a lot of variety.Breakfast room was a little too small and would get crowded easily. The brothers of the family who run the hotel helped us a lot in giving advice on reasonable places to eat in Rome and also places to see. Highly recommend it.\n\nReview 42:\nAnother excellent stay. Very comfortable single room in warm red and gold tones. Well located on a very posh street, minutes from the Borghese Gallery, and an easy walk to Trevi and Spanish Steps. Breakfast is plentiful and staff is very kind. Highly recommended from a well seasoned traveller.\n\nReview 43:\nJust returned from a fantastic stay at Hotel Golden. Very friendly, family run hotel on the first floor of a typical Roman apartment building at the top of Via Veneto and near Villa Borghese. Within walking distance of all the major attractions but on a quiet back road which was nice to return to at the end of a hectic day of sightseeing. Our room was immaculate. The 116 little electric bus runs from the historic centre to the top of Via Veneto and from there it's only a two minute walk to the hotel if you're a bit tired. The family who run the hotel were so helpful and there was an impressive breakfast buffet and free Wi-Fi (you need to ask for the log-in and password). We booked through their website in advance and got a great deal. Would definitely stay here again.\n\nReview 44:\nHotel Golden is in a beautiful, safe, location within walking distance of many of Rome's attractions and close to several lovely restaurants. It is almost impossible to get lost because you can always find the Borgese Gardens on your map and they are just below one of the gates. Run by a family, Hotel Golden provides the utmost in professional care and attention to detail. They help you with maps, find taxi's, give good tips on restaurants, and are never out of sorts. The price is certainly good and the breakfast is outstanding. Nice and quiet at night, and cool in Rome's July heat.\n\nReview 45:\nThe Hotel Golden is located close to the Borghese Gardens. We conveniently took a bus to the Vatican and walked to the Trevi Fountain. The hotel is close to public transportation and wonderful shops. The room was comfortable with free wifi and the breakfast which includes eggs got us off to a good start. However, best of all, was the man who greeted us at the front desk. He was helpful with directions and recommended restaurants and a wonderful grocery store where we bought the best food we consumed in Rome, marinated artichokes and peppers and freshly baked bread. He also showed us how to get the English channels on TV. This is a family run hotel and this gentleman is a gem. He made us feel comfortable and welcome in Bella Roma. I highly recommend this hotel.\n\nReview 46:\nWe just spent three nights in our first visit to Rome. The Hotel Golden is run by a great family. Both Marco and Giuseppe were so kind in helping us even before our stay, providing information to us. When we checked in, Marco provided some great recommendations including a local neighborhood restaurant (take their recommendations! ), which did not feel like a tourist trap. The room was beautifully decorated, with good air conditioning ( a real plus in a Roman summer), a great bath room, and free wi-fi. We started each day with a breakfast that had great home baked pastries and an array of food. The hotel is just off of Via Veneto, which provided a beautiful walk along one of the nicest streets in all of Rome. It was a great, quiet retreat from the busy nature of Rome. If you don't mind a 10 minute stroll down Via Veneto to the major sights(Spagna, Trevi, Pantheon, etc), you can't go wrong with Hotel Golden. Thanks to Marco, Giuseppe and their entire family for making our first visit memorable. We will definitely be back.\n\nReview 47:\nVery good location. Near Metro station, taxis, Villa Borghese, Spanish Steps, and shopping. Staff at this hotel are wonderful. They anticipated our needs and provided knowledgeable and friendly guidance for nearby restaurants, sites, coffee shops, and even a grocery store. Very honest and professionally run hotel. We had a quiet, comfortable room with a full sized bathroom. Their family pride in their business is obvious and well deserved. We felt more like friends than visitors. We hope to return to Rome and will consider no other hotel. Excellent value for the price.\n\nReview 48:\nCentrally located, but in a quiet area, this small, family-run hotel is an excellent choice. Smart bedrooms with very well equipped modern bathrooms, a/c, good breakfast and charming, helpful staff. We will definitely be using it again and it should be top of the discerning traveller's list, when in Rome.\n\nReview 49:\nThe hotel is located in a quiet street near the the well-known Via Veneto and nearby a big park. The rooms are on one floor of an old but well cared-for building. We stayed 5 days in July and our Double-room was in an excellent condition, no damages - everything seemed to be new. Overall the hotel gives an first-class impression and could be compared to any Four-Star-Hotel. The following should be especially emphasized: the very clean and air-conditioned room, the very friendly hotel-management by two brothers and a sister, 24h frontdesk, quick response on email and telephone requests, for italian circumstances very extensive breakfast buffet (continental). We do highly recommend this hotel for accomodation and thank for the nice days.\n\nReview 50:\nWe stayed here for three nights and it was a very nice place. Better than two stars! Very good breakfast, good location and very clean. The family is very friendly and make our stay very enjoyable.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29914, "query_start_index": 29916, "query_end_index": 29916, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 1055, 2067, 3348, 3899, 4896, 5658, 6050, 6410, 7107, 7600, 8671, 9082, 9665, 10190, 10313, 11010, 11706, 11794, 12721, 13008, 13660, 14404, 14893, 15247, 15947, 16809, 17415, 17915, 18460, 19328, 20128, 20267, 20672, 21739, 22239, 22316, 22951, 23375, 23884, 24086, 24509, 24816, 25607, 26209, 26992, 28041, 28629, 28948, 29706]}
{"id": "87638", "pid": "87638", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhen I entered the room, I was fairly happy with the decor and what looked like a flean, new bed. But, traveler beware as I did an inspection before I put my bags down, and although I did not see signs of bugs in the room, I awoke with a few red welts similar to mosquito bites on my stomach and back. When I was packing my bag, I found one trying to hide in it. Lord knows if there are more I missed...but really, we all know where there's one, there's more. After running around in total panic, and inspecting further, I saw the black remnants of them in the sheets and on the mattress. I think the hotel staff did a reasonable job of surface cleaning, but bed bugs are good avoiders, and an overnight brought them out. Check your bags people...if you don't, you'll bring the darn things home.\n\nReview 2:\nMy twelve-year-old son's church group stayed at the Sheraton the first weekend of May, 2006. I made none of the arrangements but just went along as a parent chaperone. The lobby is indeed very nice and large, but our room was totally average (maybe even below average). Very drab brown decor, small bathroom, nothing particularly nice. Check in was horrible and slow (and we were checking in late at night when there was no line!). No one seemed very interested in getting us all checked in when our leader was not yet with us. Good location, but not the best I've stayed at. And as one other reviewer said, why stay here when there are so many wonderful hotels in Chicago? I agree!\n\nReview 3:\nFantastic!!! We arrived at the Sheraton Chicago Hotel & Towers late in the evening after a long trip from Sydney, Australia. The hotel itself is top notch and the room was excellent. Clean, modern furnishings, nice bathroom, extremely comfortable, it was great value for the money paid. After a long trip we were starving so we ordered room service and I MUST say the Club Sandwich was delicious!!! The location could not be better. I would definitely recommend a stay at this hotel when visiting Chicago.\n\nReview 4:\nI just returned from a 2-night stay here and could not have been happier. I had a great room with a view that I bought on Priceline for $100 per night. Parking was expensive, but had unlimited ins & outs. I stayed on the non-smoking 26th floor really enjoyed the view. I would stay here again anytime - great location for buisness & pleasure! TW\n\nReview 5:\nMy stay at the Sheraton Chicago Hotel and Towers was great. I was there to attend the CASE V Conference and it's a great location, adjacent to all of the restaurants and shopping on the magnificent mile. The only drawback is that there is no free wireless in the rooms. You have to pay like $12 per day if you want it. There is wireless in the lobby and cafe areas but I suggest they add it to the rooms for as much as it costs to stay there.\n\nReview 6:\nStayed at Sheraton Chicago Hotel and Towers for two nights last weekend. The location is great and you can walk to places easily. Our room had view of Chicago River, which was pretty nice. Got a great deal through Hotwire but had hard time getting a room with one king size bed. I would suspect that that's one of the downsides that you have if you book through those online bargain sites like Hotwire or Priceline. Staffs were nice and cordial but they look like they were just reading off memorized verses from their employee handbook so I didn't really feel welcome. I was just one of the many guests that visit the hotel. However, I would say that the hotel itself is pretty nice in terms of its amenities and location.\n\nReview 7:\n\"Picky Traveler has great stay at Sheraton\" is my title because i wish Trip Advisor reviews included a quick snapshot of the reviewer (i.e. \"cheapskate bargain hunter,\" \"considers Hampton Inn the nicest place ever..\" Mine would be \"roughing it = anything less than Ritz or 4 Seasons.\" :) Well, from check-in to check-out, I was delightfully surprised at the Chicago Hotel & Towers! Both the bell staff and the front desk clerks were oh-so-friendly + helpful. The lobby was spacious & pretty and includes an entrance to Shula's steakhouse. The guest room was sparkling clean, the linens were plush (no slick bedspreads here! ), an ample minibar and luckily, our high-rise room overlooked the Chicago River with views of Lake Michigan (join Starwood's Pref Guest program!). For a picky frequent flier, i could not have been happier!\n\nReview 8:\nMy wife and I were both born and raised in Chicago before we finally settled in Milwaukee. We go back to stay on Michigan Avenue one or two times a year and it always feels like we are coming home. This time we stayed at the Sheraton Hotel and Towers. It is a great location on the north side of the Chicago River. It is just a couple minute walk to everything Michigan Avenue has to offer, the lakefront, downtown and Navy Pier. We had a room that had a city view that overlooked the river, the Wrigley Building, Trump tower and the Tribune Building so the view was spectacular day and night. Everyone that we dealt with at the hotel was friendly and helpful. It was very warm while we were there and the air conditioning in the hotel was great. The whole weekend was fantastic.\n\nReview 9:\nAfter a long day walking up, down and around McCormick Place, my colleague and I looked forward to a luxurious night at a top rated hotel. Instead - Our room was frigid. It took 2 calls to guest services and over an hour to get someone up to check out the problem, which couldn't be fixed. So, In July in Chicago, she just turned off the AC. The drain in our bathroom sink was broken and stuck shut. After the experience with the air conditioner repair person, I rigged it open myself. In the morning I went to the Concierge to see what could be done. He pointed me to the desk clerk. The desk clerk turned out to be about as helpful as the engineer and the Concierge before her. Customer satisfaction is obviously not a priority at the Sheraton Chicago. Chicago has many fine hotels that value their customers. I'll stay somewhere else next time.\n\nReview 10:\nReally good room, Starbucks coffee with liquid creamer, very clean and great service. Didn't get charged for the bottled water I drank. Bed great and the furnishings were quite nice. Internet was pay except in lobby-very bad form for women traveling -boo! Had a really nice stay here. Area has great breakfast options-cafe at the hotel I heard was very expensive. \"Yokes\" was good and so was a market called Fox and Obel. Walk into the market and head all the way to the back-there is a food bar-great oatmeal etc. Short walk to the Navy Pier-very nice and comprehensive stain glass exhibit in doors. Right on the water which was lovely on a beautiful fall morning. Very clean area, with pleasant parks and pathway. Walked to the observatory from hotel-2.25 miles-mostly exhibits for kids.\n\nReview 11:\nWhilst this place has a good location, it is utterly characterless. The decor and fittings in the rooms were in serious need of renovation and the walls paper thin. Normally when I travel to the US, great service is a given. However, it was severely lacking in this hotel. No record of my booking, credit card charged twice, room not ready when I turned up etc. etc. And no apology given. I'll be staying somewhere else next time.\n\nReview 12:\nIt was very disappointing experience. We had expected better being an SPG member. When we walked into the room, it smelled like smoky bar. We'll can't really fault the hotel but instead of offering us a room, they offered to ionize for about 40 minutes. Having a child with us, we insisted on a different room. There was some confusion with the bellman and the front desk, and when the bellman came he was very unpleasant. He ragged about it and was in a hurry, and barked out directions to us to follow. We took a \"nice\" tour of the back of house and frieght elevators. We did not feel like guests. We went to the Java bar and our server was not very happy also, does anyone smile at this hotel? We are really sorry to have bothered these people on our vacation.\n\nReview 13:\n5/8/11...Lobby service was good, but that's about it. Room service menu is weak. Housekeeping services were below avg. (water left in ice bucket multiple days, paint chipping off ceiling light in bathroom, bathroom with dim lighting, carpet not vacummed, ETC). Pillows are too soft or too hard (tried them both). Below standards compared to other city based Sheraton's. The 28th floor is overdue for reinovation. Other guests on other floors mentioned the same experiences. Avoid this one. There are many hotels in Chicago and Sheraton does not seem to want to compete.\n\nReview 14:\nBeing a loyal SPG member, I decided to give the Sheraton a try. I was deeply disappointed in the lack of service and the very dated rooms. This huge hotel has a great location to michigan avenue and that was about the extent of my stay. The rooms were small and beaten to death by previous guests and a lack of up keep by the hotel staff. really over paid per night to stay there and really regret spending the money. This was supposed to be a bit of a romantic get away and it was far from it. Now granted this was over a year ago and there may have been improvements but I did not enjoy my stay at all.\n\nReview 15:\nWe stayed here for one night, I have never stayed in such a dirty hotel before. We had to change rooms 3 times and still could not find a clean room. The bathroom smelt like urine that had been in a toilet for weeks, the basin and counter tops were covered in hair. The bedding had dirty marks and black hairs between the sheets... The rooms was extremely dusty and we cringed in the room. I would honestly rather sleep on a park bench before staying at this hotel again. The staff were very apologetic when we complained, but that did not help the fact that this is an old, worn out and filthy hotel. I would not recommend this to anyone who has any standards when it comes to comfort and cleanliness...\n\nReview 16:\nThe hotel was easy to get to and an easy walk to the Mag Mile. The beds are SO COMFY and the hotel is well run. The pool is very nice and there is a sauna. Great workout room too! I'd stay here again as a family :)\n\nReview 17:\nStayed at the Sheraton towers over the weekend in jan 05. The bed was great but the TV was the smallest thing I have seen since junior high(1979). Door on room looked as if someone had tried to break in before and the heater or air doesnt work unless the dead bolt is locked.\n\nReview 18:\nWas there recently for one night for a conference. Tried to check-in at 5:30pm (the published check-in was 3pm), they said my room wasn't ready, where as others coming after me were assigned rooms. Was given a dummy door key card and asked to chill in the lounge on the 32nd floor and that they would call on may cell as soon as the room was ready. I chilled there until 8pm, no call, so went out for dinner. Came back at 9:30pm and asked if my room was ready. The gal said of course yes and give me a key. When asked why no one called me, she just shrugged. No, my troubles did not end there. I went to the room and opened the door only to find someone else in the room. Came back to the lobby, then they apologized and gave me another room. I said I was not going to walk-in on somebody else again, so they sent someone with me to open the new room. For all my \"trouble\" they reduced my bill by about 40%. It was definitely not worth the trouble they put me thru. Very bad experience.\n\nReview 19:\nEvery employee I encountered was very professional and made me feel like my stay there was very important.\n\nReview 20:\nGreat location and very friendly staff. The bed was comfortable and relaxing.\n\nReview 21:\nGreat location. Views from my room were great - could see the Navy Pier, John Hancock, etc. Bar on the lobby level is really nice. The gym is quite nice, but it was an extra charge. I was on the conceirge floor, and the food/drink amenties were a nice touch. Conceirge was helpful The rooms are nothing out of the ordinary, but, all in all, it was a very pleasant stay.\n\nReview 22:\nThe hotel looked great from outside and as well as in the lobby.When went to check in there was young lady asking which floor did we want higher/lower,we wanted higher and then she made us wait saying they are cleaning the room, we waited and waited she never called back so i again went and asked another lady,she immediately gave a room on 25th floor.It was nice view.But for the money they charged us the room was extremely small,on top of that the television was not working.Anyway we were in a hurry to go out so we didnt care that time.But later in the night the engineer came and said its broken and he cant do anything right now.The problem was they didn't even fix it the next day untill the night.It was a bad experience.They don't even provide tooth brush/paste or body wash.I have to say for the amount of money spent on the hotel it was really not worth at alllll...please look out for some cheaper hotels evnthough they dont have good view,bcoz atleast they would have good service and some basic amenities.....\n\nReview 23:\nJust wanted to say that our stay (family~ children ages 8 & 9) was FABULOUS this summer!! The staff was very helpful and courteous~not only with hotel issues but as we explored Chicago! All of our future visits to Chicago will involve staying at the Sheraton.\n\nReview 24:\nGorgeous views, central location, and nice amenities, but if you can't get a good night's sleep, what is the point? The squishy bed is so soft that we roll to the middle and our poor backs are in the shape of the letter \"U\". We went to the front desk to fix our situation and learned that this marshmallow is one of the new mattresses, so there are no rooms with firmer beds. The facilities personnel who came to our room let us know that our complaint was very common and a quick scan of TripAdvisor and other sites very quickly confirmed that. We have 5 more nights here and we don't know if we can hack it. Beyond the awful bed, the service has been friendly. The standard rooms are definitely on the small end of the scale but the furnishings look new and the 32\" LCD TV is a nice touch. The hotel is conveniently situated between Michigan Ave., Navy Pier, Millennium Park, and the Museums, so its a great starting point for any of them. Until they fix the beds, I can't recommend this place to anyone.\n\nReview 25:\nThe only good thing I can say about this hotel is the beds are comfortable. I was booked into this hotel by my company, and during the conference my colleagues and I agreed... we won't be booking there again! Service was bad. Front desk and doormen were not helpful at all, when they were around. Otherwise it was long waits at front desk, and us walking around the corner to get our own taxis. In addition to that, despite our booking being made weeks in advance AND prepaid, some of our team were bumped off the hotel and relocated for one night to another hotel. This is not what you would expect from a 'business hotel' particularly as the travellers were arriving at 10pm, and had to be in conferences the next morning at 8am. The additional time wasted travelling to and from the 'one night replacement' hotel was the last thing they needed, having travelled over 12 hours to get to Chicago! Definitely not worth the high room rates, I'm sure there are other hotels in Chicago that have comfortable beds, too....\n\nReview 26:\nStayed at the Sheraton Towers for a long weekend with my wife and three children. Location is great, Lobby and main floor amenities are impressive and then you get to your room. I've stayed in roadside, mid-range motels with better rooms. It was dingy, stark, small and below par for a hotel of this class. I'm not sure what other reviewers are accustomed to in accomodations but from the look of things on the site, this hotel has a bad history dating back quite a while. We still had a great time in Chicago but there are MANY more hotels in downtown Chicago that deliver the whole package. The Sheraton does not.\n\nReview 27:\nI visited this place for business, so a had to stay for a full week to attend a conference. The rooms are small, the breakfast was amazingly expensive and so was the internet access in my room. I also had to pay for the gym in the hotel. They charged 6 US dolars for one bottle of drinking water and the coffee maker was placed in ...the bathroom..in Europe that's not even allowed. The only positive item of this hotel were the doormen.\n\nReview 28:\nWe stay in Chicago every year for a convention and this was our fourth year in a row choosing the Sheraton Chicago Towers. We have stayed at the Fairmont, the Hyatt and the Hiltons before the Sheraton beats them all in consistently providing us a great stay. Always able to check in early, great beds, rooms, lobby bar and restaurant choices. Also the location is what we like, walking distance to EVERYTHING. We do upgrade to the club level and just for the convience of breakie it is worth it let alone all the other perks it provides.\n\nReview 29:\nI have to say that my stay at the Sheraton Chicago Hotel & Towers was wonderful. The staff was extremely friendly and attentive. The room had a great view and was very comfortable. I was impressed with the fitness center, most places have a small room with a couple of machines, this had so much more to offer. I look forward to future visits to Chicago and the Sheraton.\n\nReview 30:\nWe had small things taken out of our room. For the amount of money we paid for this hotel, which didn't even include parking, ($300 + $50), we feel this hotel is not worth staying in.\n\nReview 31:\nWe have stayed at the Sheraton Chicago Hotel and Towers which has served as the host hotel for a meeting for several years. The hotel is located overlooking the Chicago River and Lake Michigan, and offers a classic view of the Michigan Avenue Bridge over the Chicago River and Wrigley Building. The hotel is within easy walking distance of shopping on Michigan Avenue and plenty of restaurants within walking distance or a short cab ride away. Although we have stayed at other nearby hotels within walking distance to our meeting in the past, we have opted to stay at the Sheraton the past several years because of the great service we have received. Even more meaningful is that we see so many of the same hotel staff members at the hotel who remember us from our previous visits and warmly greet us every year. The rooms we have stayed in have all been clean, spacious, with ample bathroom space, and more importantly, extremely comfortable beds. Chicago is one of our favorite cities to visit, and the Sheraton Chicago Hotel and Towers is one of our favorite hotels in the city.\n\nReview 32:\nStayed at this property for a conference. It is downtown Chicago, so nothing is cheap. The property is in good shape and the staff helpful. You are close to the lake and right on the Chicago River. There are plenty of things to do and eat close by. There are a lot hotel properies in the area. Unless you are hooked into Starwood Rewards, I think it is worth checking around for pricing at other hotel properties.\n\nReview 33:\nIf you are lower to middle class and looking to have a good weekend don't come here!!! They put charges on our debit card that we did not authorize which put a damper on our good times we could have had if we had our money accessible. The only explanation being, it is our policy. They did not offer to make our stay any better in any way. We spent the last of our time in the room with not enough money to do the things we wanted. I actually cried I was so upset and miserable! The maids were the only ones with any compassion! The only good thing to say about the whole experience is the beds are quite comfortable and the 1 meal we had at Don Shula's was excellent.\n\nReview 34:\nWas here for a graduation. Good location. The hotel is central to a number of sites. Much better value than other hotels in the surrounding area.\n\nReview 35:\nBeautiful hotel with great staff to make the stay very nice. Located just a block from Michigan Ave and on the river. My room had a view of the river as well as Lake Michigan. Easy walk to the Navy Pier and the Magnificient Mile. Be prepared if you drive that parking in this area is not cheap, $49.00 for Valet and $37.00 to self park for 24 hours. I will stay here again.\n\nReview 36:\nAll I can say is avoid this place at all costs. From the reservations assistant (who took 45 minutes to book a room) to check out (they billed my card for 750 dollars) and getting a refund (numerous voicemails and emails no one returned my call). AVOID AVOID AVOID a truely hideous experieince I will never stay at a Starwood resort again, and given I stay in a hotel 4 or 5 days a week this is a big statement!\n\nReview 37:\nIt is probably what you would expect from a Sheraton - nice rooms, a little pricey maybe (but it is downtown and our room had great views of Navy Pier & the lake). Our air conditioning did not work on arrival and called down & had the motor replaced 30 minutes after we called. The hotel apparently laid off a bunch of maintenance people over the winter with the downturn in travel, and the result is a lot of basic maintenance did not get done and they may be paying the price with emergencies all summer long. Still the response was more rapid than just about any hotel problem I have had and afterward had no complaints. I notice that there are a couple of complaints about lobby service, and there were at least two convention/conferences going on at the hotel, but I don't wait around for anyone to carry my bag for me anyway, so can't comment on that kind of service. My bed was fine (and I like a firm mattress) so that sounds like I was either lucky or random on that point.\n\nReview 38:\nThey charge you for EVERYTING. Internet access in the room ($12), business center (60c per min for internet), gym ($12/day, which still doesn't have enough equipment). Room service is poor. The rooms are in need of updating, especially the bathrooms. I have stayed in motel 8's with better ammenities.\n\nReview 39:\nThe room was spacious and beautiful. The view was magnificent. Housekeeping staff was attentive, friendly, courteous and efficient. The bed was luxurious. Front desk was welcoming and friendly. The management takes a personal touch in making the guest feel at home and demonstrates a direct interest in making each guest feel welcome.\n\nReview 40:\nThis hotel is in a good location along the river. Free wi-fi is available in the coffee shop and some portions of the meeting rooms. Walking distance to neighborhood diners and coffee shops as well as the Magnificent Mile. Overall a decent business hotel.\n\nReview 41:\nThis big hotel was extremely efficent. Every single employee had a positive can do attitude. The rooms seem small, but very comfortable. Some floors ar undergoing a renevation already and this hotel was built in the 90's. The Sheraton signature sleepers bed was fabulous. The room was spotless. The only thing that could be annoying is when you are in your room you can hear people opening and closing their doors constantly. But we did sleep well. Execellent location to Navy Pier, North Michigan Ave, and River North Area. If you get a good price stary there!\n\nReview 42:\nThe hotel was clean and had a great location. The concierge (Robert Ramos) was very helpful in picking out restaurants.\n\nReview 43:\nI just returned from a weekend at the Sheraton and I cannot say how much we enjoyed our stay. The staff was fabulous, location was out of this world, and I could sleep on those beds for the rest of my life! We arrived early Friday morning (way b4 check-in) and they already had a room ready for us. Dinner at Shula's may have been the best steak I've ever eaten, with service to boot!! Thanks, Sheraton, for a wonderful and memorable 40th B-day vacation.\n\nReview 44:\nThe staff was awful, very unable to provide service to customers or just didn't care to. The icing on the cake was the bed bugs..........WE'LL BE LEAVING NOW THANK YOU VERY MUCH!!!!! STAY SOMEWHERE ELSE REGARDLESS OF EXPENSE.\n\nReview 45:\nWe recently traveled to Chicago for a business trip and really enjoyed the city and the hotel. The hotel was well maintained and very clean. The location was great because we could walk to many attractions, including Navy Pier. The service was great and we couldn't have been more pleased with the accommdations. We would definitely stay here again if we visit the city.\n\nReview 46:\nI was here for the ESEA-NCLB Conference and if it weren't for this conference I would never come back to this hotel...I definitely wouldn't pay $179 of my own money for this hotel. The only good thing is the location. The restaurants are over priced and have horrible service...EVEN shulas! I had a corner room that was smaller than most, which wouldn't have bothered me but a light bulb was out, the furniture was dingy and when I opened the mini-fridge it smelled like something died in there. The fitness center was dingy and dusty. This hotel needs an update bad! I will be sending a note to the meeting organizers to concern changing locations.\n\nReview 47:\nStayed here for the night for a birthday celebration downtown. Check in was quick and the room was very nice that looked over the river. Room size was a little small, but still okay I was having problems connecting my laptop to the internet in the room but the tech service was helpful.. however the high speed internet isnt free. Ordered room service...quick delivery, but average over priced food. I was able to get a rate of $95 on priceline.com....average room rate is over $200\n\nReview 48:\nI stayed at the Sheraton over Easter weekend with family. Hotel has a beautiful lobby. The room was perfectly acceptable and the beds were super comfortable! The bathroom could have used some improvements, but there were no major issues. Watch out for the $5 bottles of water that are left in your room. They also charge for internet access in your room - I just went to the lobby to take advantage of the free wifi. The hotel has several on-site restaurants, a couple of which were closed \"unexpectedly\" for the duration of our stay. I would have liked to try them out. Overall, it was a nice stay, but did not exceed my expectations.\n\nReview 49:\nWe booked the Sheraton through Hotwire.com and picked it because it was cheap and it said we'd have free Internet. We thought that meant we'd have it in our room - unfortunately, we did not. You have to use the Link Cafe downstairs below the main level to get free Internet - it was $13 a day to have it in your room. That was a bit disappointing. Otherwise, the location was good (near Navy Pier, not far from Millennium Park, right on the river). The room was clean, although in the bathroom we found it funny that they had cut a hole in the light cover to accommodate a different bulb. The staff was very friendly and we enjoyed our stay there. We'd recommend it, but likely would try a different hotel the next time we're in the city.\n\nReview 50:\nWe stayed there for the weekend. We had a room with a beautiful view. The room was very nice.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27389, "query_start_index": 27391, "query_end_index": 27391, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 983, 1677, 2194, 2551, 3005, 3740, 4582, 5373, 6232, 7034, 7477, 8253, 8835, 9452, 10169, 10396, 10684, 11683, 11802, 11892, 12274, 13312, 13584, 14603, 15634, 16262, 16712, 17262, 17646, 17842, 18936, 19362, 20043, 20201, 20587, 21011, 22006, 22320, 22667, 22935, 23509, 23641, 24108, 24346, 24729, 25391, 25886, 26534, 27285]}
{"id": "2516005", "pid": "2516005", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Sheraton Gateway Hotel at Los Angeles Airport was not bad. I was traveling with my husband and we checked in, got a smoking room (smoking rooms are available on the 4th floor only) and was fast and friendly. I found the room to be clean and comfortable; however, the window does not open and was dirty. The only real negative issue I found was that telephone access charge. Pretty ridiculous. I would not recommend using the telephone in the room unless you want to pay $30.00 for a local telephone call that was under a minute of use. The parking situation could be better, but I felt the walk none the less could not have hurt us any. If you are staying as a guest at the Sheraton, parking is $10.00/per day. Shula's 347 restaurant in the hotel was just fabulous not to mention very convenient. I would more than likely stay at this hotel again when in Los Angeles.\n\nReview 2:\nnice room, nice fitness center for an airport hotel. From parking lot/entrance is crowded, if you want to park yourself, you have to park at an independent lot behind the hotel, which is just a bit desolate at night and just a bit inconvenient\n\nReview 3:\nI would like to Thank Estela Estrada for her attention and willness to provide customer service... she was always on top of things and making sure we were satisfied as was all the staff during our conference. Great place to meeting. again thank you all.\n\nReview 4:\nWe wanted a hotel that was close to the airport but good value for money the last night of our holiday. Went middle of the road with a club room which we thought offered us a decent room and access to a club lounge with free drinks in the evening. The room was ok. The only thing in the bathroom was soap, shampoo and cream rinse. Not good for a club room, you even had to ring housekeeping if you wanted a shower cap. Soft drinks only free in the club lounge everything else on honor bar (not what I found advertised). Good service in the bar/restaurant. Would not stay again.\n\nReview 5:\nWe flew into LA late on Saturday night, so we decided to spend the night at the Sheraton to avoid drivng in the dark. We arrived at the airport, called the Sheraton, got our luggage, walked outside and the shuttle pulled up. We got checked in right away and went up to our room. The beds were awesome - we used starpoints to stay here and it was a great night's sleep. There was not a lot of noise - I use ear plugs so you may be able to hear the planes - but I did not. In the morning, we got up and I went downstairs to check email on my laptop (it's free in the lobby) - there was tons of space to sit down and plug in and starbucks is in the hotel so that was an added benefit. We left and shuttled back to airport and picked up the shuttle for thrifty and headed out to Pasadena. Great hotel near the airport - clean and comfy.\n\nReview 6:\nThe first time I stayed at this hotel, I resolved not to do so again. As luck would have it, we were paired up again on Priceline. Not much has changed since my last stay. Still a very dark, modern-looking hotel with terrible soundproofing. The parking situation seems to have improved, perhaps because the lot was less crowded so I didn't have to walk as far. I knew not to get room service this time. That said, I had a much worse experience than before. Why? They had no non-smoking rooms except on the \"club\" floor! I tried a smoking room once and the stench was awful. So I paid an extra $30 a night to stay on the top floor. The room was exactly the same. And although the woman at the desk was raving about the free breakfast, it was basically muffins and toast with some weak coffee. Next time I will bid an extra $30 in a different area to try to avoid the Sheraton, or just forget about Priceline altogether. How this place gets four stars is still beyond me!\n\nReview 7:\nOn my rercent stay, I realized my room phone was not working. When I used my cell phone to call guest services, Diane Check she immediately addressed the issue and offered a complimentary lunch for the inconvenience. I was extremely impressed by her quick resolution of the situation and thoughtful compensation.\n\nReview 8:\nI stayed at the Sheraton for a conference. The food was good and the bed was comfortable, but the amount of noise that came from the adjoining room ruined my stay. My neighbors were conversing loudly well into the night, and I could hear their conversation almost perfectly. The lack of soundproofing is unacceptable. I will never return.\n\nReview 9:\nAs it is every time we stay with you, we are always happy with our room and service but in particular, we would like to comment on one of your staff JUAN in the Club Lounge. We have always found him to be polite with exceptional customer focus and service. Juan has always made our visits enjoyable. Well done Juan. Leslie & Val Hovan Sydney, Australia\n\nReview 10:\nI stayed at the Sheraton Gateway for a day lay-over in Los Angeles. The bed was very comfortable, the Starbucks Coffee in the lobby kept me happy after a month of not so good coffee in Australia. The italian restaurant was great and the free airport shuttle very efficient. Would definetely stay there again. I booked with United Mileage Plus points and it was totally worth it. The only down side is the Internet costs $13 in your room. It is free in the lobby / bar area.\n\nReview 11:\nParking is an issue at this hotel. You MUST either use Valet Parking at $28 per day or make arrangements with other parking facilities. This is not made clear when making reservations. Upon our arrival for a 2 day stay we were told about the cost per day and asked for self park. We were advised to use the EZ Park lot behind the hotel. EZ Park does not have any relationship with the hotel. In the hospitality business - this omission is not professional. It was discussed with the sales team and the front desk. There is nothing they can do - it is how the property is set up. Additionally there was mold/mildew on the shower walls. We had pre-booked another trip with this hotel and we are carefully considering whether or not to give this another try.\n\nReview 12:\nMy company had a sales meeting and the meeting rooms were spacious and functional. The banquet service was excellent. They accomodated all special requests with a smile, not like it was an imposition to get something not on the buffet line. Estela Estrada was especially helpful. I'm a vegan and every meal my needs were accomodated by her and her team. I also loved the fitness center and my executive suite had plenty of space.\n\nReview 13:\nWe have stayed here before. It's noisy and chaotic. Music blasts outside at the entry, and different music blasts at you in the lobby. They are still working on their wifi in the rooms, so it takes awhile to get connected. The breakfast staff is well intentioned by slow and careless and the food is very expensive. There is a $$$ parking charge.The lighting in the rooms is terrible and the described sitting area is an upholstered chair crammed in next to the bed. There are few towels in the rooms. The bedside lamp kept going out so we asked for another one. One maintenance person came up, took a look. He went away and another maintenance person brought us a desk lamp. After 3 attempts, we got another desk lamp. It's a tired old hotel and we will seek another on our visit next month.\n\nReview 14:\nMy experience at this hotel was first rate, clean rooms, friendly staff, efficient parking, excellent b'fast, and more. The only negative worth mentioning is the desk chair which was broken down. Gabriela S at the bar took very good care of me and other guests for lunch and dinner times when the main restaurant was closed or not the right atmosphere.\n\nReview 15:\nvery satisfied and pleased with the service Dianne Cheeek was awesome, excellent service.!!!!! !\n\nReview 16:\nYou probably won't want to stay in this area unless you need easy access to LAX, but even amongst the airport hotels this is a subpar choice. - feels more like a 3-star than 4-star property - tub was dirty - and when water was turned on, a gush of dirty brown water gushed out - felt worn and unkempt positive points: - bed is standard Sheraton, good quality sheets - large number of rooms - decent size room It's not completely disgusting, but there are other choices in the immediate area and even with the SPG group, I prefer to stay at the Westin LAX which is just down the road\n\nReview 17:\nThis hotel is about as close as you can get to LA airport! It is 1st class all the way. Well appointed, spacious rooms offering every comfort and style. Our room had a nice view over the city at sunset and it was the perfect place for weary travellers to relax for the night, ahead of an early morning flight the next day. We could order a meal at the bar and take it back to our room and though only burgers and fries, it was fine. There was a complimentary airport shuttle from the hotel in the morning and all major car rental companies are in the vicinity for those wanting a car. If you want to be close to the airport for that early morning flight, then this is where you want to stay! Highly recommend.\n\nReview 18:\nFirst for the good: the room and beds were nice. Now the rest. Parking is far away, valet parking is $22 a day, and allow a half hour to get your car in the morning. Breakfast is a ripoff, all a la carte and very expensive. I settled for a roll at the Starbucks inside the hotel and even that is very expensive, almost five bucks for a cup of coffee and a roll. No entertainment at night, not even a piano bar, just this awful techno music playing all day and night and the depressing black and white decor. Oh, and the \"high speed\" interenet. Almost $11 a day and I got speeds that reminded me of my old 100 baud modem, when it worked. But it usually didn't, so I called and got connected to some overseas guy who had to tweak it for me. And I had to do this every day, it never worked twice.\n\nReview 19:\nFront desk agent did not smile upon arrival. Concierge was standing around looking at me with four luggages after a long flight. Several employees passed by me without saying hello!\n\nReview 20:\nRoom felt very grimy dirty. Wish we had of stayed somewhere nicer. Pool was nice, although seems nicer in pictures. Breakfast in the resturant was good.\n\nReview 21:\nService is awful, the elevators weren\u2019t working, we never got attended on the bar. I was very sick and there wasn\u2019t even a doctor available on the hotel. If you need to stay in LAX, look somewhere else.\n\nReview 22:\nWe stayed the last night before flying home because we wanted to be close to airport to avoid any potential traffic problems getting to the airport on time. The price at Hotwire was amazing. Even after paying for valet parking, it was still cheaper than going even slightly further away for a Courtyard, Embassy, etc. Not sure what's up with the elevator problem. They have a laminated sign by the elevator banks apologizing and offering the service elevators as alternates. This sounds like a near permanent issue vs a slight fix. Didn't cause us any issues. Room was very nice on the 11th floor. Airport noise was not like being at the end of the runway with your windows open. Subtle and you almost had to be listening for it. Did not interfere with conversation, TV, and most importantly, sleep. Friendly efficient staff. In room coffee was single cup Starbucks. If you have two people and both drink regular, check to see what you have. We had one regular, one decaf.\n\nReview 23:\nWe just checked in at the Sheraton gateway LA airport. The hotel was a welcomed change from the other one the airline put us up in due to Hurricane delays in NY. The check in was good and Dianne really helped us once we got to our room by pointing things out to us and making our stay better than we had anticipated. Thanks Dianne\n\nReview 24:\nWe stayed at this hotel during a lay-over from Seattle to Puerto Vallarta. We landed in LAX at 11:00p and caught the hotel's shuttle to the hotel. The hotel's shuttle automatically runs outside the baggage claim areas every 15 minutes 24 hours per day, so need to call anyone to get picked up. The ride to the hotel is about 5 minutes, so super convenient especially when arriving late or leaving early. We didn't try any of the hotel services since we arrived so late and left so early. The room was comfortable, as expected at a Sheraton. There is a Starbuck's in the lobby of the hotel, which is also convenient for an early morning start.\n\nReview 25:\nOn arriving at the check-inn desk we were greeted by Yalanda Padilla.What a welcome she give us.Offered us different options before we could make up our minds.This young lady has so much patience and good customer service.Our whole stay was wonderful and I can really recommend the sheraton to all my friends and family.Every staff member was polite and helpful giving direction to where we went.The buffet breakfast was really good.We felt like royalty in your hotel.We spent our annerversary at your hotel and you made it special.Once again thank you Sheraton Tiffany Richmond uk\n\nReview 26:\nI stay at this hotel often. Great hotel. Front desk with service in mind regardless of the situation. When I need a late check out or have an internet charge on my bill, I dial 0 and most often get Merly on the phone. Super friendly and a quick draw when it comes to getting things done. To my surprise, the last time I called down to get an internet charge removed, she informed me (before I could get in a word) she had already removed the charges. She actively monitored and made sure I would not have the same issue again. 5 star service from the hotel staffs here. Awesome!! Thank you Jonathan, Stephen, Mustafa, Whitney, Paul, Joseph, and Merly for all the wonderful service provided. I don't know how you guys do it with the amount of traffic you guys get, but I'm very happy with every stay I've had here at the Sheraton LAX. Looking forward to my next check in. I believe this hotel is well organized and have strong leadership and staffing.\n\nReview 27:\nI have been meaning to write a review for this hotel for a long time. I've been staying here routinely for over 20 years. You would never know this hotel is that old. It is one of the best managed and maintained hotels I know of. It is excellent is very respect. The staff are friendly knowledgeable and very well trained. The rooms are consistently excellent! The onsite amenities are excellent by the standard of airport hotels. My preferred LAX hotel highly recommended. Book early this is a popular hotel with experienced travelers.\n\nReview 28:\nI arrived for check-in at 10pm and there was a very short (about 5-8 minute wait). There were 5 people working check-in. The person at the front desk was busy but VERY nice. The hotel was in reasonably good condition and the room was perfect. The lobby looked very busy (Saturday night 10pm) and there were multiple events occurring in the meeting rooms. This appears to be a conference hotel. Self Parking is $13 and a bit inconvenient. It is behind the hotel. It is about a 100-200 yard walk to the side entrance to the hotel. It was windy when I arrived and raining in the morning when I left. This may pose a problem for some travelers. If it does, you had better pay the extra $12 and valet park ($25 total). There is a Starbucks in the lobby and there appeared to be plenty of places to sit around. This is a great business hotel or a good place to sleep if you have an early LAX flight the next day.\n\nReview 29:\nI am an SPG gold member and often stay at this hotel when in LA. Absolutely one of my favorites. Rafael at the front desk was great. Pool is awesome. Valet is pricey, but convenient. I think it is $24 a day. Self Parking is $15. Starbucks in lobby, thats if you need to go down there.Because starbucks cofee is also in the room.Have stayed at this hotel approximately 6 or 7 times and have always ejoyed my stay. Great staff, all of them. Free wifi for SPG gold & Platinum members. Nice gym area. And thats all i can think of.\n\nReview 30:\nDespite having a fully pre paid booking, the staff were not helpful at all. After a long flight from Australia I requested an early check in. The staff said there was a room available but there would be a Full nights charge even though the check in was only a few hours early. I also requested a place to wait and was told there was no where at all. If there is availibility I cannot see the problem with allowing the guest into the room, not good customer service and certainly not good PR for The Sheraton name. In all very disappointed.\n\nReview 31:\nWe decided to stay here because it claimed to be pet friendly and its central location. It was obviously an stop over for airport travelers and not convenient for a weekend getaway. Los Angeles is definitely not pet friendly at all! If your looking for a good place to take your pet Huntington or long beach is nice. As for the actual stay, the rooms were clean but unfortunately they chose to clean after 10pm. They were horribly loud! We will never stay here again. Beware travelers that want a peaceful sleep!! !\n\nReview 32:\nThey charge such a premium rate but still charge extra $12.99 fee for internet. The room was not totally clean as there were stains in the sink. We requested an extension of check-out time because we might want to stay another night but couldn't determine until later in the afternoon due to difficult citcumstances. However the hotel was really rigid in setting the check out time and this inflexibility to exception really frustrated me. Therefore we checked out and ended up in Holiday inn for the next night. We had a really bad day and the hotel didn't seem to want to understand their guests' situation and help. It was my first time in Sheraton and will prob be my last time.\n\nReview 33:\nI stayed at this hotel recently and I had a great experience. I am a Starwood Gold Member so I got the room free through points. At check-in, the employee wasn't too great or nice but did get the job done. I checked in very fast with no problems which I always enjoy. I especially liked the room that they put me in. There are 15 floors and I was on the 14th overlooking LAX with a great view of the runways and the airport itself. The room was good size, the sheets, bathroom and everything was clean so I was very satisfied. The only dissatifcation I had was the desk. It was made of wood and there was a lot of chips on the top and the side which were very noticeable. Just a little paint would make it look much better but that was just a minute detail. Everything else was way above satisfactory. I strongly recommend you stay at the Sheraton Gateway Los Angeles. It is very close to LAX and everything around and in Los Angeles.\n\nReview 34:\nThis Sheraton is a large, bustling hotel. The rooms are well-appointed and most importantly, quiet. The Sheraton is close to the terminal and the shuttle takes less than 5 minutes. It is also close enough to several of the rental car lots to turn your car in and walk to the hotel if you have an early morning flight. A real feature of the Sheraton is a full-featured lobby restaurant arrangement. Casual food, a real Starbucks and a very good Italian restaurant allow you to meet your needs without leaving the hotel. Also a big surprise, the prices at the restaurants are very reasonable. Finally, a large, comfortable lobby bar with multiple seating arrangements and privacy top off the best choice for an overnight at LAX.\n\nReview 35:\nBooked through priceline for $85/night. Rooms are large and very clean. Beds are fantastic! Free shuttle to and from airport is convenient. This hotel is one of the closest to airport terminals, so not ideal if our planning on staying in LA for a while, but for a good nights sleep after a long flight this is a great choice.\n\nReview 36:\ngreat airport sheraton hotel ,very modern ,great restaurant and great food. nice gym . new rooms with comfortable bed. hotel shuttle good and quick. hotel with good price.\n\nReview 37:\nThis hotel is worth it for the priceline deal of about $85. I wouldnt be overly impressed if id paid the full rate though. The rooms, like most airport hotels are showing signs of ageing. Although the beds are very comfortable. The bathroom is very small. For a layover or just a good nights sleep after a long flight this hotel is fine. Although dont consider anything near LAX for your vacation.\n\nReview 38:\nBetter than average for an airport hotel, and good value provided you get your breakfast as part of your room rate. Location precludes a choice in dining, so you have few, if any, options. Shuttle service is especially handy. Service people were friendly, and quite helpful with heavy bags and such.\n\nReview 39:\nBy the time we got to the hotel, we expected to get about 5 hours of sleep before our early morning flight. But because the hotel was either understaffed or inefficient, we got into our room more than two hours later and ended up getting only 3 hours of sleep. Part of this was due to the fact that they provided no map to where their off-site parking was which they then proceeded to charge a ridiculous sum for 3 hours of parking. Don't stay at the Sheraton Gateway. Nothing more need be said.\n\nReview 40:\nWith an early morning flight out of LAX, I decided to stay at the Sheraton Gateway. As soon as I walked in the door, I noticed that the hotel has an upscale feel to it. Check in went flawlessly, and the bellhop ushered us to our room. The beds were very comfortable and the pillows were the same. We had an upper level room, which had a nice view of the airport. The next morning we took the hotel shuttles to the airport. The shuttles were prompt and ontime. I highly recommend this hotel for any traveler who needs to be near the airport.\n\nReview 41:\ni got a good rate on priceline which was just as well because the rack rate would have been extortionate for the state of the bathroom and services. The bathroom was dirty; far more water came out of the tap than out of the showerhead on the shower setting; the water did not drain from the tub. Yuk. The \"pinstripe\" dark decor is depressing. The pool was nice early in the morning but in the afternoon there was a corporate function going on and since it's a small pool area it wasn't really inviting for an informal swim. Most of the lifts didn't work -- it took about 15 minutes to get down. The concierge sighed when I wanted to buy a stamp. The room service food was, as expected, overpriced and ridiculously salty. I wouldn't stay again.\n\nReview 42:\nI was in town to give a presentation at a conference in front of several hundred people, and I had reason for concern that my laptop's video output might be flaky, which would present huge problems for the presentation. I explained my problem to the front desk and the on-duty manager, Stephen Dycus, went back into their office, disconnected their office computer's monitor and brought both it and a video cable out for me to test the laptop on. It turns out that my laptop worked fine, and his efforts meant that I could have a relaxing night's sleep rather than be stressing about possible presentation disasters and trying to arrange unnecessary back-up plans.\n\nReview 43:\nThe rooms are suicide proof. Meaning that the windows are bolted shut. No fresh air will be allowed to enter your room. Internet is expensive unless you've worked your way up to the SPG platinum level where it's free. All gold and lower status card members recieve no perks. Food is good but pricy. Hotel is totally non smoking.\n\nReview 44:\nGood room, nice breakfast (although a bit pricey), and 24-hour shuttle service to the airport. We were in a standard room on the third floor on a Friday night; the hotel was quite busy, and the hallway noise somewhat loud (the doors slam loudly). The approx $100 rate was a good deal; I would have been unhappy had I paid more though.\n\nReview 45:\nSmelly dirty rooms. Decor needs serious upgrading. Restaurant seriously overpriced and over rated. $12.95 for slow Internet. Overpriced and would no way recommend staying. Look elsewhere unless this is $50 a night\n\nReview 46:\nWas lured by the marketing. The website described a relaxing atmosphere with sophisticated cabanas and inviting oasis poolside. Not the feeling I got. The cocktails were pricey, I was informed that happy hour was 1/2 priced drinks... The waitress/bar charged us full price and only corrected the price after we brought it to their attention. The price of our room included 2 free cocktails, which turned into confusion with the bar. If there was free breakfast/continental breakfast, there was no information of it. The restaurant was very pricey, we left for Pizza rather than eat at the Hotel. Hotel is not kid friendly. Not a place for kids. Parking and checking in was hectic. Checking out not any better-check your bill. Small rooms in comparison. Next time we'll stay at the Embassy-one of our favorites!\n\nReview 47:\nService makes up for much. The front desk staff works really hard to make sure that people feel welcomed and well served. The lobby is nice and there is very convenient free shuttle service to LAX. It is clear that this hotel has been around for a while. Although they have kept up with all the changes that Sheraton requires, greater investment is needed to get the hotel to where it should be. For example, the light shade in the room had been torn and would not sit properly on the light. In trying to adjust it, I noticed that several other people had tried to do this and there where many holes in it where others had tried to make it work. This is a small thing, but it points to a lack of care. The rooms seemed clean and the beds were comfortable. I would return because of the service and the access to LAX.\n\nReview 48:\nPros: 1. Nice entrance to the facility 2. Starbucks in the facility 3. Bed was comfortable 4. Free shuttle to airport 5. Ask hotel for taxi to Venice Beach - worth the experience for dinner Cons: 1. Next to 2 other major hotels (Marriott) 2. No place to walk for meals 3. Concerned about bed bugs (room 407). I got bitten twice the night we stayed in the room. I was not bitten before I went to bed that night but woke with two bites (one on my leg and one on my stomach). 4. Showerhead was dirty and did not have proper pressure 5. The bathtub did not drain properly so if you took a shower you were swimming in the water 6. For the $ 150 a night we expected the basics 7. Would never stay there again\n\nReview 49:\nI booked my reservation on Priceline a few hours before arriving at the hotel. When I arrived I was told that the hotel was sold out. I could either have a room with a sofabed or I could pay $50 more for a room with a bed. Despite explaining to the front desk clerk that this was totally unaceptable she refused to budge and was less than pleasant. Upon return I spoke to Priceline and they refunded my money.\n\nReview 50:\nI am not that picky, I stay in 30+ hotels a yr but when the bottle of water they charge $5 for is half full, your remote looks like it joined the previous guest in a pizza fight, the water pressure is akin to a drip, the hotel feels dreary and you paid $200+ to be staying on the SPG floor, you surely never stay there again or recommend anyone else does. The only property in the SPG network above $200 per that has dirtier rooms than this property is the Westin Charlotte.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27637, "query_start_index": 27639, "query_end_index": 27639, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1059, 1314, 1579, 2168, 3012, 3993, 4317, 4667, 5031, 5517, 6285, 6727, 7532, 7897, 8006, 8601, 9323, 10129, 10323, 10488, 10703, 11688, 12031, 12686, 13280, 14243, 14792, 15711, 16250, 16802, 17330, 18025, 18972, 19711, 20049, 20233, 20643, 20955, 21463, 22016, 22772, 23449, 23790, 24137, 24363, 25186, 26015, 26730, 27152]}
{"id": "203085", "pid": "203085", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI had a business trip last month in Rome and my wife booked my stay in Rome at this wonderful hotel.Arriving there was not a problem, from the airport the taxi ride took like 20 minutes. They gave me a nice second floor room with a large bathroom and an incredible view of the city. In the morning the breakfast was served at 7.30 and i want to say those were the best pancakes I have ever ate. The staff of the hotel very warm and kind to the guests, they even arranged for a car for me during my stay. I recommend this hotel to everyone.\n\nReview 2:\nWe booked a junior suite which was very small and very tired. The room needed refurbishing and the bathroom frankly needed gutting. Not at all acceptable. The view from our room was of a brick wall. The breakfast we found uninspired. Reading other reviews on Trip Advisor we seem to be very much in the minority which I find baffling? The staff were fine but distant and the surrounding area is shabby and run down with some dubious characters hanging around at night but the Maria Maggiorie is very close by and the walk down through the park to the Colliesuem in the morning was lovely. I certainly wouldn't recommend this hotel. There are better properties at the same price in much better locations.\n\nReview 3:\nWe have just returned from the Hotel after a 3 night stay,We found the Hotel to have a lovely atmosphere, The Bedrooms are very Clean and Comfortable our request for eatra Pillows was dealt with immediately, Invited to Wine Tasting with Local Dishes on Arrival very nice touch and enjoyable. Breakfast was very Good with excellent choice sets you up for day of sightseeing. All the staff from Front Desk to Maids were extremley friendly and Helpful would recommend the Hotel without hesitation and Look forward to returning, My Thanks to Mr Domenico Nelli and Staff for a Wonderful Stay.\n\nReview 4:\nNice convenient location right next to the metro station 4 stops away from Piazza di Spania. Very polite staff, completely innovated bathrooms and romantic rooms. Recommended for young couples whom they don\u2019t mind to walk or use the metro to get to the historic center and the busy fashion streets.\n\nReview 5:\nThis is very late in coming but none the least very important to us. Upon arriving in Rome very late one night for our first time we were greeted and welcomed by the most , courteous & professional team at your Hotel. I felt like family, thanks to Francesco & Roberto the Concierges. My husband & I do not speak Italian and did not have a tour guide they we're extremely helpful, especially when they tried to connect me with my family in Casino. We feel your Hotel & especially the Concierges made us feel more at home then any other other hotel that we stayed at in Italy. We really did feel like family!\n\nReview 6:\nWe read the reviews before booking 3 nights for our family in July (high season) and World Cup. The accommodations were nice and the staff were excellent! The Concierge sent us to Tempio Di Mecenate Ristorante which was maybe 2-3 blocks away and it was a fantastic way to end our stay in Rome. Don't miss this local Favorite and be sure to go before 8:00pm!\n\nReview 7:\nDon't leave anything of value in your room. We had money taken off the desk on the 2nd day. We know we should not have left it there, but we did. The cleaning staff had to be the one who took it and when we reported it they seemed to not believe us or do anything about it. We were out approximately $175 and they would not do anything about it. We have to turn in the key every time you leave the hotel so the only one who could have taken it was one of the staff. They also booked a transfer to the ship for us, which was outrages and we had to pay the concierge the 160 euros ( which is approximately $230) for a one way transport, which meant he took his cut,\n\nReview 8:\nWe have just returned from our wedding in Rome where we stayed at The Napoleon Hotel. The hotel had been recommended to us but even so it exceeded our expectations in so many ways but none other than the excellent, friendly staff. In particulare Roberto was outstanding in his efforts to make our stay stress free and enjoyable. From the time we arrived they made us feel very special by sending a bottle of champagne to our room. They even organised a beautiful car to the church for our wedding and organised transport for our 12 guests. During our stay no question was unanswerable, they went out of their way to be helpful. The location of the hotel was very good, the metro is just outside the front door which makes all the sites of Rome accessible in a short time. We have no hesitation in receommending this hotel with their exellent staff (particularly Roberto) that make the stay so pleasant. Thanks again for everything.\n\nReview 9:\nPro - Clean hotel with a restaurant. Metro station is literally right downstairs with easy access. Con - Hotel is right by a park and it's very quiet/dead at night. No restaurants/bars are opened late at night in the area. No internet service (although there is a wi-fi computer, stress only ONE in the common area). The only good thing about this hotel is that it's VERY close to a metro station, which doesn't help since the metro shuts down at 11:30pm every day (12:30am on Saturdays). Recommend another hotel at another location.\n\nReview 10:\nWe just returned from a three night stay at this hotel. We chose it based on great reviews from Trip Advisor and we are very sorry that we took advice from this travel site. The hotel is located near the train station which is convenient, but the neighborhood is deteriorating with the huge influx of transient immigrants and restaurants and businesses have chosen to leave or close. The hotel rooms were very very small and the bed was like sleeping on plywood. The hotel staff is very courteous and helpful but their kindness just couldn't overcome the uncomfortable accomodations. There are very few restaurants within walking distance and the cab drivers are rip-off artists. If you want to really enjoy Rome stay away from this area of Rome. It looks like it is a central location but it really isn't. On a positive note the breakfast was very nice.\n\nReview 11:\nWe had high expectations about this hotel,but were disapointed from the moment we arrived.staff very rude and were only nice when they got underhanded tips.Othere reviewers have said the same so TAKE NOTE! rooms very dark,walls thin.terrible considering it was 200 euro a night....disgraceful. reception staff only smiled if they thought you'd give them a 10 euro tip.very popular with irish wedings but i think its a bad choice and wouldnt recommend it at all.there were a lot of disapointed customers there who were too afraid to speak up DONT HAVE YOUR WEDDING HERE. .location very far from main attactions so taxi everywhere,and a tough area at night .In summary,too overpriced,unfriendly,dodgy area.We were glad to go home.I feel i need to post this as i use trip advisors advice when choosing hotels and they are usually right.\n\nReview 12:\nWell, you don't get enough for the price you pay. Our room was very small. The walls were very thin and we could hear everything our neighbors were saying. The bathroom was very, very small and the shower was just ridiculous. There's only one computer in the hall with extremely slow Internet connection. Hotel doesn't provide free airport shuttle. Although we paid a lot for our accommodation, they said they could pick us up from the airport if we pay Euro 50. The service was good, receptionists very helpful, cleaning great, breakfast good, restaurant very good, although too small.\n\nReview 13:\nMy wife and I booked this hotel through Expedia for the night of May 17th. We were looking for a simple, affordable hotel located close to the metro for our final night in Italy. The pictures on the internet (especially on Expedia) are completely inaccurate and false advertising. The lobby and entrance way are very ugly and the rooms equally outdated, dirty, and visually unappealing. This hotel is in dire need of a complete retrofit. The location around the hotel is littered with graffiti, smells like Kabob restaurants, and they have many beggers and sales man selling you stuff aggresively on the street. We ended up cancelling our reservation through Expedia and they actually honored our request and gave us a full refund. I will post the pictures documenting all this as soon as possible to prevent future travellers from making the same mistake we did.\n\nReview 14:\nWe would definitely go back! This hotel was a short walk from Termini Station and the subway was literally outside the front door. We could also walk to many local tourist sites. The atmosphere inside the hotel was friendly - nice lounge areas where guests congregated to watch FIFA world cup games and free internet was a great bonus. Rooms were clean and comfortable and ours faced a quiet courtyard. Beds in Europe tend to be firmer than North American mattesses, but we requested a pillow-top and staff was happy to accommodate immediately. The hotel dining room had good service and food was good, although we only ate dinner at the hotel once. Breakfast room was bright and cheerful and buffet offered great variety. Our only criticism was the coffee which was quite thick and black - we missed Tim Horton's. The staff were all very friendly. Front desk staff, in particular, are seasoned professionals and provided excellent suggestions with respect to local restaurants and walking routes that would take us to interesting venues. We have already recommended this hotel to our friends who are travelling to Rome next month! Jo Anne & Steve\n\nReview 15:\nOther reviewers have mentioned the central location, the access to wonderful hotel meals, the comfy rooms, the welcoming decor of Napoleon Hotel I agree wholeheartetdly. I have to add that our stay was truly memorable because of Franco, the concierge. When we arrived we told him that my husband's back pack went missing - and it held all of his medications for our 2 week trip! Franco immediately took us under his wing. He navigated us quickly through what would have been frustrating negotiations in view of our lack of fluent Italian - and helped us replace his medications within the hour. He was always at the ready to provide a suggestion for a perfect dinner, a short cut to a tourist site or an attentive ear to listen our travel adventures. Because of Franco - this hotel truly gets a 5 star rating from us! !\n\nReview 16:\nThis was our first trip to Rome and we couldn't have picked a better hotel. The location is a ten minute walk from the Coliseum and ancient Roman sites. The entrance to the underground is right out the front door. You can get to all the wonderful sights efficiently and inexpensively. The staff was very friendly and helpful. There was no request they wouldn\u2019t assist us with. The room could have been bigger, but it was clean and well appointed. The breakfast was excellent (how is it their bacon is better than ours?). We have found our home in Rome.\n\nReview 17:\nIdeal position to visit the Forum and the Coliseum, but the area was quite seedy with a high police presence. We only stayed one night, fortunately, as we were returning home from Sorrento. The room was fine, the breakfast was terrible. We felt the hotel was vastly overpriced.\n\nReview 18:\nVery old Hotel and at a very ugly area. The location is not so bad because you have the Metro right in front and you can move around easily. It has free wifi which is really good. Do not spend your money here\n\nReview 19:\nHow this hotel got into a top hundred hotels of Rome is beyond me. I had a single room which was the size of a walk-in closet, twin bed, and an old TV. It had a balcony facing somewhere on the back. $100 a night, and that was supposedly cheap. The room was pretty old and not renovated recently. The worst thing was the shower. It was so small that the shower curtain when closed touched every part of my body. I had to take a shower with an open curtain with water, of course, splashing everywhere. The front desk was moderately helpful. They found for me the locations where I could buy wind sim card and the schedule of trains, but they made sure I understand that they are doing me a favor. Restaurant recommendation was good one night, and very average the other time. Location is fine for me. However, some people might be a little spooked walking at night.\n\nReview 20:\nAfter being picked up by a limo service at the airport, we arrived at the hotel and were invited to have a complimentary breakfast. A short time later we were escorted to our room on the second floor overlooking the courtyard. Service at the front desk during our ten day stay was beyond expectation. Language was not a problem as they are conversant in many languages. We needed help with some online reservations and it was done at the front desk with a smile and a pleasant attitude. There is nothing that they will not do for you to make your holiday a pleasant experience. We would recommend this hotel for women traveling as there are so many choices of restaurants and the Metro is just outside the hotel door.\n\nReview 21:\nThis hotel is a winner. Not only is the staff welcoming and efficient, the location being about 10 steps from a metro stop can't be beat. The food and service in both the bar and restaurant was very good and the prices were quite reasonable, for Rome in particular and Italy in general. This was important to us because after a long day of sightseeing you don't always want to go out again for dinner. The concierges were excellent in reserving tickets and providing directions. Don't miss the Borghese Gallery. Also, wander into any church that is open. You will see the most amazing sights!\n\nReview 22:\nI stayed at Napoleon for five nights two weeks ago, with my nephew (his high school graduation gift--a trip to Italy). We loved the hotel! Clean, neat, great rooms, comfortable beds, cool a/c, free wifi, excellent breakfast, and marvelous service. The concierge desk was tremendously helpful with directions, hailing taxis, restaurant recommendations, Roma passes, and so on (thanks Franco, from the Kuruvillas!). Restaurants and grocery stores close by. And one cannot beat the proximity of the Metro station, literally at the doorstep of the hotel--very convenient (and this Metro station is only one stop from the Termini).\n\nReview 23:\nThe hotel is all the things mentioned below. A great value in Rome and safe, clean and not too far from the action (close to the Metro). But for the four of us (two couples) it was Roberto, the concierge, who made our Roman stay so very pleasant. He was helpful, sent us to good restaurants, handled shipping some gifts home for us (the only ones that have made it so far). He also paired us up with the Green Line Tour (GLT), one of the 'hop on/hop off' buses that hit all the tourist spots. Their service (GLT) was rerrible. They did not honor thier schedule and actually made us get off an hour early a good half mile from the hotel. When we shared this word with Roberto, he apologized and refunded our money immediatetly. Grazie! Several folk have complained about the neighborhood where this hotel is, but we never felt threatened in any way. There was a fine OVS department store in the same building, a normal police presence, a nice park across the street. All in all, it was afine place to stay in Rome. Great value.\n\nReview 24:\nThis hotel isn't anything as nice as its web site indicates. It is in a very run down and quite dingy neighbourhood - on the Saturday night that we were there we couldn't find any nice restaurants open in the area. The foyer and public areas need redecorating. Our room was very small. It had a nice bathroom though. The staff pay lip service to being friendly but it felt a bit forced to me. Breakfast was fine.\n\nReview 25:\nJust got back from a two night stay, at this lovely hotel I visited with my wife and 11 year old daughter and from the moment you step foot in the hotel you are made welcome, the foyer is quite small but don't let this put you off as there is lovely relaxing open room on the next level where you will find a bar and the breakfast room. All of the staff are very friendly and helpful, (special mention to Roberto the concierge at the front desk, thanks for all your recommendations Roberto!) There was even a wine tasting night were we had the pleasure of meeting the owner Mr Roberto Cioce, a lovely warm and welcoming man. I cannot recommend this lovely friendly hotel enough, just go.\n\nReview 26:\nWe have spent 10 fantastic days in Napoleon Hotel. Hotel is located at the heart of the Rome. All major historic monuments are only several minutes of walking time. Fantastic service, enthusiastic staff (especially concierge service) and price is also very affordable. Definitely we would recommend this hotel to everyone who visits Rome.\n\nReview 27:\nWe had one night here passing through so admittedly not a very long impression but we won't be back. Our son who lived in Rome advised us not to walk there from Termini when we arrived about 10pm as the area between is 'dodgy' which we could see when we walked there in the morning when it was a pleasant 10 minute stroll. We arrived late due to plane delays and they did rustle up a salad of slippery ham, lettuce and tomato in the bar as there was no room service but surely they could have found some decent prosciutto or maozarella in Rome! Main impression is that all is very dark no natural light in lounge all very jaded and in need of refurb. Staff friendly enough and English speaking, many American guests. Our room was large but had closed electric blinds which when opened revealed the view straight into scruffy apartments/staff accommodation. Bed was comfortable but that was about all that was good. Breakfast 'American Buffet' it was billed as was the poorest I have seen and juice was charged extra! Really not worth the 5* price tag.\n\nReview 28:\nWe have just returned from 3 nights in Rome staying at the Napoleon and on the whole were very happy with it. It is situated in a leafy square and our room looked into the courtyaqrd at the rear so was really quiet. The room was a bit on the small side but worth what we paid for, clean and tidy and comfortable for all the time we spent in it as we were mostly exploring this glorious city. The staff were all very frinedly but not subservient which is what we like. Found a good little Tratoria/pizzeria nearby in via Alberto which served the most amazing hot chocolate pudding. The metro is literally on the doorstep and took us to the Spanish Steps which was a great shopping area (pity Demi Moore's face was obliterating the Spanish church at the top which was covered in scaffolding and hence the huge banner). Walked to the Colliseum very easily (15 mins)and at night never felt intimidated by the area at all. Would happily recommend this hotel and would use it again.\n\nReview 29:\nI recently visited Rome for my honeymoon. When I booked the hotel, I had done extensive scouting before that. Hotel Napoleon staff was one of the quickest to revert and right from exchanging emails with Roberto I got to know that they were the friendliest too. When I arrived in Rome, I was more treated with more than I expected. My wife and I were flattered with the impressive property and superior room. Francisco and Roberto were very helpful and helped us navigate the city. The breakfast was sumptuous and served by smiling staff in the restaurant. From service to affordability to ambience to rooms, Napoleon scores full marks in all departments.\n\nReview 30:\nWe stayed at this hotel twice one week apart in two different rooms. Both were spacious familly rooms (actually a double room separated by a curtain with a double and two single beds. Our first room was perfect, but the second had a couple minor faults - a less efficint air conditioner and a problem with the hot water looked after by the attentive staff. Very professional conscierge and desk staff, a very large and attractive lounge. We took advantage of the prebooked service to and from the airport. The hotel is a 10 minute walk from the Collesium and on a direct subway line to the Vatican. The hotel is on a square that has seen better days, somewhat deserted at night, but we had no qualms about returning on foot at night. All in all a good well run hotel for a nice Roman holiday .\n\nReview 31:\nBig dissapointment based on Trip Advisor opinions & comments... Hotel not bad in itself however lack of willingness to help of staff and room standard for 165 EUR /night weal & poor. More details: STRENGHTS: Excellent place (communication system- entrance to tube opposite of hotel entrance), Nice lobby and bar, some staff members are helpfull and smiling WEAKNESSES: Furniture in rooms (old - non renovating), washroom - 2-3 *** hotel standard, average breakfast (definetely non 4 stars standard even in Italy), Arogant staff (Couldn't pay at 23:00 for stay instead of reception rush in the morning- \"System is close\" I've heard), No breakfast or single cofee before 7:00 AM possible so if you will have morning flight from Rome you will travel hungry!\n\nReview 32:\nWe had a wonderful 4 days in Rome capped off by a terrific stay at the Napoleon Hotel. The rooms were clean and comfortable. We had a balcony room and that was wonderful. Our friends had a triple which was very large with a roomy bathtub. As we were leaving was asked Roberto to call a cab to bring us to the Train Station so we could take the train to the airport. Roberto said \"NO NO senora.\" He proceeded to call a driver with a large van that took all 5 of us and our 8 pieces of luggage directly to the airport for a minimal cost. The driver helped us find our car rental place, helped translate, drove with us in the car back to his van and loaded our luggage. I can't tell you how helpful it was and how much it meant to us. This is just one story of the fantastic service we had at Hotel Napoleon!\n\nReview 33:\nSpent 3 nights in this expensive hotel for a less than average cramped room. I felt the staff were very unhelpful, information on the city was poor, one receptionist answered the phone while he I was speaking to me and waved me away, while inquiring about a suitable nearby restaurant we were informed to get a bus,asking the breakfast staff in the morning for something was like asking them to jump out the window, felt very unwelcome. No tea or coffee making facilities. The bathroom was nice. The computers with internet access were useful. The area was shabby with homeless people and flea markets just 100m from the entrance.\n\nReview 34:\nThe Napoleon is a great hotel. We stayed there for 4 nights in June and would happily stay at this hotel again. The location is good - 15 minute walk to the train termini and 10 minute walk to the Colloseum but still in a quiet area. The hotel restaurant is good and the breakfast outstanding. The staff are all very professional and very helpful. The hotel provides all of the services you would expect and all the facilities are excellent.\n\nReview 35:\nStaff were outstanding. They could not do enough for you. They were helpful, friendly and courteous at all times. They recommended restaurants that were exactly what we asked for without trying to make a buck or two. I hope people book here as its a great hotel that will serve all your needs while visiting Rome! Some rooms have shower curtains in the shower...lovely shower but not nice to have shower curtain attached to you...abit dated however some rooms had lovely glass doors....to sum it up thats the only negative thing one could say about this hotel! thanks for a great break ! !\n\nReview 36:\nWe really enjoyed our stay at The Hotel Napoleon. The room size and facilities were extremely good, the bar and lounge areas comfortable and welcoming. Free Internet access in the lounge was a particularly nice touch. The staff were very efficient and friendly, just ask and they will point you in the direction of several excellent restaurants a short stroll from the hotel. The main Metro line is directly outside the hotel, from where it's only a few stops to all the major attractions. All in all we couldn't have asked much more, thank you.\n\nReview 37:\nHotel Napoleon was a perfect end to our travel through Germany and Italy. The warmth of the staff, the attention to detail, the overwhelming attitude of excellent service was by far the best of all our hotels. We had great advice for restaurants, sightseeing, and managing the subway. Our personal favorite was Franco, who overdid himself with kindness and service. Please tell him HI from the Goodmans when you see him! Enjoy your stay at Hotel Napoleon!\n\nReview 38:\nMy wife and i spent our 26th wedding anniversary there and we enjoyed it immensely, all the staff were very friendly and helpful, the food in the restaurant was superb, the location was just right for us as the metro station is just outside the front door, when we go back to Rome we will be heading for the Napoleon.\n\nReview 39:\nThis was our fourth visit to Rome. We stayed at the Napoleon to attend a family wedding. All other members of the party were staying at this hotel, so we had no choice in the matter. The location is great and the guys at the front desk are very helpful and the breakfast was grand. But the rooms are small and in need of a revamp. The elevator is tiny and hard to manoeuvre with a pushchair. There was no air-conditioning in the lobby seating area, which was a pity. We also had plumbing problems and our loo kept blocking repeatedly. The bathroom was a major disappointment overall. I personally wouldn't stay in the Napoleon again, as I don't think it represents value for money at all. I would rate the hotel a 3*, no more.\n\nReview 40:\nMy husband and I stayed at the Hotel Napoleon for our 28th wedding anniversary. The management of the hotel made our celebration more special by having a bottle of Prosecco delivered to our room. We really appreciated this, it was a lovely gesture.The staff of the hotel were very pleasant and helpful, nothing was too much for them. They were always willing to give advice, on places to see, how to get there etc. We had a lovely big room with a separate seating area. Breakfast consisted of assorted cereals, juice, breads, cakes and hot food.The hotel was clean and warm. its location is only a few metres from the A metro line, very convenient for visiting all the sights, even the vatican city. The hotel sold day passes for the Metro/Bus/Tram for \u20ac4.00. We availed of the airport pick up service,driver waiting for us when we arrived at the airport, we were in our hotel room 30 minutes after landing at the airport. The hotel also arranged transport to the airport on the day of our departure. I highly recommend this hotel for value, comfort and friendliness. I hope to return someday.\n\nReview 41:\nWe stayed at the Hotel Napolean for 4 nights before going on a cruise. The hotel exceeded expectations in every way. The front desk staff couldn't have been more helpful. The breakfast was great, with many choices to please everyone. The location was perfect. We could walk to almost anywhere. The metro is right by the extrance to the hotel. Termini station was a 10 minute walk, so getting a bus to somewhere the metro did not get to was no problem. There were ample restaurants around, and the oldest and largest gelato place was less than a 5 minute walk. Who could ask for anything more.\n\nReview 42:\nOur first stay in Rome and we knew the location from tripadvisor so weren't concerned about walking across the city to visit city sights. Although a reasonable fitness is required. For example,Trevi fountain approx 30mins and Spanish steps about 40. The underground station is right outside the hotel and is very easy to use and cheap at 1 euro per trip.A day ticket is available though but not sure of price.We were concerned about crime in the city and were warned to be vigilant(as any city).We were reassured as there is a very good police presence and we think this deters criminals from the main tourist areas.The Hotel could do with some areas being refurbed but on the whole a nice place to stay.The staff are very welcoming and helpful.The shower curtain is a slight gripe,our room 110, had a narrow bath so not much space to move if you are a large build.The bar prices are reasonable when compared to city bars/restaurents.\n\nReview 43:\nWe were there for the Italy vs England 6 Nations match, spending 4 nights at the hotel with sub zero temperatures and snow & sleet in Rome, but more than compensated for by the warmth of the hotel. Special mention has to be made of the Managing Director Roberto who made sure that every guest felt special. Really mention worthy is what was dubbed 'wine tasting' one friday evening, turned out to be endless supply of free wine and hors d'oeuvres which lasted well over an hour. In spite of being a strong Italian rugby supporter himself, Roberto made sure that we had free vistory beers waiting for us after the match. Well done Roberto, we'll see you again!\n\nReview 44:\nThe Napoleon Hotel is a wonderful city location for visiting Rome. The subway is just outside the front door, the Termini terminal is one stop away, and the hotel is conveniently surrounded by restaurants and shops that it make a wonderful base for the visit. The staff was extremely helpful, particularly for first time visitors, and the recommendations and services were on the mark. We were a group of seven, and all were pleased with their accommodations. The included American breakfast was a big convenience, and the food was well prepared. We had dinner in the hotel the first day there (jet lag!) and were very happy with both the selection and quality of the food. One of the surprise bonuses was the park directly across the street-it was great to just go over and enjoy when you had more \"touristing\" than you could deal with-a great oasis in the busy city. We recommend it without reservation-it really was a wonderful experience. Derry & Peg Beck\n\nReview 45:\nThe hotel and staff are 5 star. The Napoleon is conveniently located to metro, bus, and easy walking to Coliseum, Trevi, and many other great locations plus restaurants. Our room was very large and clean, the hotel has a bar, restaurant, and breakfast is included. The reception staff not only explains the Rome map, but can sell you metro tickets so you do not have to figure that out. They also offer guided tours if you want that. The hotel was recommended by a friend, and we have recommended it to our friends. We would definitely return to the Napoleon if we return to Rome.\n\nReview 46:\nOur pqrty of 8 people stayed at Hotel Napoleon after arriving by cruise ship in Civatechia. The Hotel arranged our transportation for 8 people and baggage from the port to the hotel at a reasonable rate. We then had a 4 hour tour of Rome in the van and saw 8 of the top 10 attractions in Rome. Staff at the hotel provided excellent service, including a delicious continental breakfast. The Concierge gave us advice on using public transportation, local attractions, and restaurants. We had an early flight out and the Hotel Concierge arranged for us to have coffee/tea and a sack continental breakfast to take away with us to the airport. Overall, all 8 of us were very pleased with Hotel Napoleon and would stay there again.\n\nReview 47:\nWe spent a week in Rome at the Hotel Napoleon. We chose it because of the reviews on Trip Advisor and found them to be very accurate. The hotel is clean, comfortable, very well located (Metro just outside the door, walking distance to many central locations including Colosseum and S Maria Maggiore) and provided a quiet haven from the busy-ness of the city. Teenage son esp. grateful for the free wi-fi.Breakfasts were substantial (and even accommodating for a 7 am trip departure), bar snacks good. Very impressed to receive a bottle of bubbly and glasses to celebrate my birthday (from my passport - from another guest who had a birthday the day before, we learned this is standard practice). The general level of English amongst the staff was impressive, and esp the helpful concierges. The Friday night drinks and nibbles have been cited in others' reviews and were clearly enjoyed by all the guests. As we had booked directly with the hotel for the week, we benefitted from a free transfer from the airport on arrival, and a free meal in the restaurant, both much appreciated. All in all, a most enjoyable week - thank you.\n\nReview 48:\nMy husband and I stayed here for our honeymoon. If you want to impress your wife, DO NOT BOOK THIS HOTEL. The front desk staff were unfriendly upon checking in, the hotel was dark and depressing, and it is in a seedy area of town. I get very bad allergies so I took a wet cloth to wipe down all of the dusty furniture and pictures on the wall. It was disgustingly filthy. The beds hard and lumpy, the TV was old with very poor picture quality and it only offerred two international channels. The walls were paper thin...so thin, that we had to endure the snoring in the next room. I am very surprised by all of the good reviews, very surprised. The only good thing that I can say is that we will NEVER have to stay here EVER again.\n\nReview 49:\nThe Hotel Napolon is another great pick from TripAdvisor. Metro is just at the door, nice park across the street, 10 minute walk to the Coliseum and 15 minutes to ancient Rome. If you are taking a side trip like we did it's an easy walk to the train station. Our room opened to inside court was which was very quiet. They added two cots which converted it nicely into a quad. Room and bathroom was very clean. Well decorated and nice little bar on mezzanine. We stayed on the 5th floor which requires an elevator ride. If you are claustrophobic like me you may want to walk but I got used to it. We stayed for three days then one more day. There are many great places to eat within a 10 minute walk. The service was excellent. Breakfast was plentiful (even American scrambled eggs and bacon). We would stay here again an recommend it to anyone traveling to rome.\n\nReview 50:\nA thoroughly enjoyable 5-day stay. The positive attitude and excellent service from staff was outstanding, especially dealing with small problems or needs (like missing breakfast due to time change). Clearly the result of good family management and happy employees. From a guest's point of view, a very well-run family hotel giving great value. The guest lounge and bar provided a very pleasant, quiet retreat for weary tourists. Not only do we strongly recommend Napoleon, but look forward to staying there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34946, "query_start_index": 34948, "query_end_index": 34948, "truncation_seperator": "... 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{"id": "87158", "pid": "87158", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBeautiful location, but my expierence was terrible with my $240 cleaning fee for having ashes on my balcony. I do not smoke. When I went to express my concern the staff was rude. DO NOT STAY HERE\n\nReview 2:\nThis hotel has been on the north shore for approximately 30 years and no one has touched it since. When I came out the elevator to our room there was what looked to be a 30-year old couch at the moment I was getting worried. After being in my room 10 minutes I just wanted to go home. If I had only paid 50 dollars a night for the room I would have expected the dingy appearance it smelled of mold. I paid around 240 dollars a night for this gross room. I would not recommend this resort until it gets updated or charges for what you actually get. The only positive is the location. It is away from all the traffic of Waikiki. This hotel is not worth the money. Please update your hotel!! !\n\nReview 3:\nWe had just one night here. Lovely location, all rooms have balconies w/ ocean views. Nice dinner at '21' - would have preferred to try Ola's but it wasn't listed in the hotel's directory so we thought it was gone! Perhaps this is a good place if you surf or golf, but I was surprised at how quiet it all was. The lobby is big and empty, the rooms are big and empty. The directory lists the resort attractions as if they were sites at some other location - nothing seems to be going on save for the pool (rather plain) and beach (which is, as all HI beaches, public) so I'm not sure why anyone would stay - other than to get away from Wakaki if Oahu is the only island you are visiting. We weren't there on a weekend - when you can spend more money and attend a luau - but still . . . offer something. Oh - and you'll pay for everyTHING - including 3.50 for the bottle of water in your room!\n\nReview 4:\nFood; Dennys quality but 5 star price, front of house-golf staff don't seem to care. Rooms 3 star.\n\nReview 5:\nTurtle Bay Resort is awsome.......... The scenery, the views, the sense of quietness and peace. I felt like I was part of nature with the luxury of great accomandations at my beck and call. Cocktails at dusk sitting at the pool bar listening to the waves crash against the rocks just 15 feet away was one of my favorite times. Dinner at the restaurant ( I believe 21) was the best meal we had while in Hawaii. I would highly recommend this resort to anyone who desires a sense of peace and quite while being pampered by a great staff. Two Thumbs Up............ Gloria\n\nReview 6:\nWe have previously been to Maui and the Big Island. We had a one night stay on Oahu and heard that Turtle Bay was the best resort on the island. Seriously? If this is true (and the price would indicate the hotel thinks so as well), then my advice is do not stay on Oahu. Far better vacation spots on other islands. After looking at Turtle Bay's website and paying the outrageous price for the room, I was expecting much more. The decor is very stale and extremely outdated. The room had an ocean view, but it was very plain and the bathroom was disgusting! I have paid the same price and stayed at luxury resorts on other islands that would blow Turtle Bay out of the water.\n\nReview 7:\nPluses: Staff were helpful. Business centre lady assisted me in using her scanner without charge. Lunch at the beach was idyllic, affordable and tasty. Gym was reasonably well equipped and incl in the rate Internet was easy to connect to, stable and incl in the rate. Room was large and clean, shower pressure very good. Local calls are free. Minuses: Breakfast not incl and was overpriced for what was on offer Due to the family orientation, if you're anywhere near the pools, you're likely to be woken as I was at 7:30AM by screaming kids, as the doors are not double glazed. Car park required a few minutes walk to hotel entrance, concierge trying to charge about $12 for parking your car. If you're thinking of somewhere to take your family, this resort appears to be geared for families.\n\nReview 8:\nDo not be swayed by their beautiful website. I ignored all the postings about the labor relation issues. We got married in Florida and left a beautiful beachfront hotel in Sunny Isles to be at Turtle Bay (which cost twice as much as the Florida hotel). All the staff walked out during our stay. You could not rent equipment, eat, get a pool towel, etc. We learned our lesson. The next time we will stay in Diamond Head and visit the North Shore for a day trip. It's not worth the money or the risk.\n\nReview 9:\nMy personal experience here was wonderful. The rooms were clean and spacious. The staff were pleasant and helpful. I gave them a four because we were all there for a wedding, and they managed to not have the bride and groom's reservation. It took a day for Turtle Bay to find their mistake and finally correct it, but it did cause stress to the bride. The beach was nice and calm in the lagoon, and people were surfing farther out. The food at the restaurants were excellent. I enjoyed my stay here. The price was a bit steep, but it is Hawaii and everything here is overpriced.\n\nReview 10:\nWe went here for our honeymoon in June 2009 after reading reviews and seeing the resort on line. Don't be fooled!! It was so bad it has made me write my first hotel review ever to warn other people. Lovely location with great snorkelling. We enjoyed the spa, gym, kayaking, surfing lesson and a bike trip but we were bored after 2 days. The hotel was quiet and we were the only ones in the bar at 8pm onwards. The restaurants were also very quiet. The girl at bike hire/snorkelling area was very, very rude. Staff in bar openly arguing with each other, it was dreadful. (Staff in the restaurants were lovely). Hotel outdated and needs upgrading, it was like something from the 80's. Disappointed is an understatement.\n\nReview 11:\nThis hotel has views that are astonishing. The crashing surf surrounds the place, but there is still a quiet bay where children can swim and the snorkeling is not bad. There aren't lots of fish, but there is a great variety of fish. I found everyone there to be very friendly, polite and helpful. None of the problems reported by others on this site were noticeable. The pool slide is perfect for small children, but not fast enough for teens. The restaurants are expensive, but there are other cheaper options within 15 minute drive from the place. Since they provide a small frig, it is easy to eat breakfast and lunch out of the frig. Overall, this is a wonderful place for locals to get away from it all and a nice way for folks staying in Waikiki to spend a few days of their vacation on the quieter side of the island.\n\nReview 12:\nOur first and last trip to Turtle Bay. I understand the resort was close to bankrupt in 2007 and they obviously have not done any renovations since then. The location is very nice but the rooms are looking more like prison cells than hotel suites. Dining options are limited and expensive compared to Honolulu and the other islands. Not much in the way of activities if you don't play golf. Hotel may have some activities but they do a very poor job of advertising any activities.\n\nReview 13:\nIdyllic spot, views of both sunrise and sunset during the summer. Booked through an airline vacation website: comp 2 tix to Polynesian Cultural Center, comp daily breakfast buffet, comp 7th night stay worth about $1k overall. High floor east wing, tiny balcony just enough for two chairs. Room spotless but Spartan: zero decor, 2 nondescript art photos. How about a room mirror? Bed and linens appear newly upgraded. Double closet and double sinks very nice but bath lighting also needs upgrading. If we stayed here again, would consider a villa with kitchen and barbecue options: restaurants around here are just OK for the money, nothing special.\n\nReview 14:\nSo, my husband highly recommended the Turtle Bay Resort because he has stayed there many years ago (when Hilton owned it, I think...) and loved it. We were very excited and we had spent the first part of our vacation on the Honolulu side of Oahu and the second part was to be spent at Turtle Bay. When we arrived, the hotel looked run down and in need of a serious overhaul. The room/hallways of the hotel faintly smelled like urine and the restaurants were less than desirable and run down as well. There was black and brown mold all over the bathroom shower/floors and it was very disappointing. In addition, the weather was rough that day and the spa was out of service, go figure. The grounds at this resort are beautiful, however, the resort itsself is not being managed properly and it really shows. So disappointing for a property with that much potential. My husband and I are not the complaining types, so we spent one night there (instead of four) and checked out the next morning to return to our lovely hotel in Honolulu! Too bad. :(\n\nReview 15:\nWhat a great Hotel!! Our daughter was married on North Shore in a private home on the beach, but we had many of our family and friends staying at this hotel. The staff was amazing!! They went out of their way to accomodate our Mother who needed a wheel chair to get around. The rooms were perfect. We couldn't have had a more perfect wedding. The kids enjoyed the pool and slide and we all enjoyed the wonderful staff that took care of us on the beach while we played in the ocean waters, swimming with a sea turtle. In addition, we ordered our Wedding bouquet and flowers from Liz Requilman at the North Shore Weddings and Flowers shop right on the pool level of the resort. They were amazingly beautiful and Liz was so accomodating with our budget and went out of her way to help us. It was great to not have to pay a delivery fee or leave the resort. Please mention her in your \"preferred vendor\" list. You won't be disappointed! Thank you, The Hardie's\n\nReview 16:\nWhat can I say about this place, other than the food was absolutely terrible. It tasted like good airplane food, no joke, and was expensive 0_0 I was unhappy that we paid for $50-$100 for every meal (2 people) and got denny quality food. I'm all about the second chances, but six meals at this place was enough. In the end, the complimentary fruit and the free tea bags were better than what we had to endure. I stayed at the Kahala a year before. I recommend you guys to checking that out, if your willing to pay Turtle Bay prices. It was a stressful experience living there... we paid for 5 star quality and got the holiday inn. I'm never coming back here, because I left Hawaii feeling ripped off and hungry.\n\nReview 17:\nMy husband and I honeymooned at Turtle bay and we both loved it! We stayed in a cottage for 4 days then moved to one of the king suites for our last 2 nights and the cottage was definetly our favorite. Service was great the cottage concierges brought us whatever we asked for and the room was so nice that I didn't want to leave it. We did the horseback rides, helicopter tour, couples massage in a beach side cabana, played golf and hung out at the beach all of which were expensive but Very enjoyable! Leonardo's wasn't as great as I'd hoped, we ordered dominoes pizza one night and lei lei's was great. The employees we came in to contact with were very nice and in the cottage area there weren't many kids, people or distracting things so it was easy to have a romantic time. I'd like to go back but don't know if that will hapen because of the cost and I haven't quite decided if what we got was really worth the amount we paid however Overall I loved it and would totally recommend it!\n\nReview 18:\nWe stayed here for our honeymoon. Beautiful rooms, food good and lots of space at the swimming pool and beaches. Very clean rooms with lots of space and stunning views. The service staff were lovely and very friendly. Bit far out so if you want to see some of the island, really need to get a car which you can hire at the resort. Recommend Ted's Bakery!! !\n\nReview 19:\nWe arrived at Turtle Bay with high expectations....none of which were met. The rooms are dreadful: dirty, dusty, rusty; paint is falling off the walls; lampshades are ripped; chairs, sheets and towels are all stained. When I spoke to the front desk staff about my disappointment, they didn't take any action or even offer an apology. While the views are great, most balconies only have room for one chair (no table or second chair). If you are unlucky enough to be near the lawn, you will hear everything from the wedding reception directly below your room. Housekeeping, while very friendly, starts knocking on your door at 8am and seems to return OFTEN! Neither the restaurants nor the food was impressive. Room service staff members were very polite but staff in the restaurants/bars were not. \"Gym\" was GROSS! Very bad odor, falling apart. Tried to run on the hotel's trails multiple times, but VERY POORLY marked. Incredibly disappointed in every single aspect of this hotel. A complete waste of a vacation. I want my money back.\n\nReview 20:\nI titled my post \"Best Vacation Ever\" because that's all I said to my boyfriend the entire time we were there. I literally cried for a few days BEFORE we even left because I was so sad to know we would be leaving soon. The staff at the hotel is INCREDIBLY friendly and kind. During our stay we got to know a waitress at the Palm Terrace Restaurant (her name was Annie) and on our last day she gave us BIG hug goodbye (thats how great they are at this resort). They go out of their way to ensure that your stay is unforgettable. The hotel grounds are beautiful and impeccably manicured, the ocean views are stunning and can be seen from almost anywhere. If you are looking for nightlife this is not the place for you, however if you are looking to get away from the hustle and bustle of everyday life, I HIGHLY recommend this resort. We loved this resort so much that we are currently planning a wedding at Turtle Bay and are counting the days until we return!! Mahalo Turtle Bay for a fantastic vacation!\n\nReview 21:\nDuring the recent Memorial Weekend Holiday, I flew to Oahu to vist with family and friends; we stayed at Turtle Bay because they had offered a pkg deal w/flight and room; well, even with this \"deal\" we were all very disappointed with the resort; from the rude employees, to the difficulty in checking in, to the sparse rooms, to the unimpressive spa, we all decided never to return. We had so many instances of disappointments and frustrations (i.e., the small store downstairs couldn't sell alcohol for hours because there was no one there old enough to sell it; they had construction going on Memorial Day that was so loud you could'nt sleep in, my manicure/pedicure was cancelled, with no other dates available, the resort fee was astronomical, and the choice of restaurants were unimpressive at best.) I would not recommend staying at this resort if you are traveling to Oahu for a vacation; choose another resort if you want an enjoyable stay.\n\nReview 22:\nI have traveled all over the world and have stayed in some really great places but when I arrived at Turtle Bay Resort on the North Shore of Oahu I realized that I was at one of the most beautiful places on earth. The grounds, the food, the accomadations are only overshadowed by the extrememly polite and friendly locals and staff. This resort is a real treat and you will not be sorry for making the drive to the north shore for the Turtle Bay Resort. Treat yourself to a helicopter ride around the island....a trip you will never forget! !\n\nReview 23:\nWe stayed at Turtle Bay Resort for our first two nights in Oahu before heading to Honolulu. The first night we arrived we were very tired, so we ate at the Italian Restaurant. I would recommend skipping this restaurant because it was overpriced and not that great of food. However, the rest of the resort was wonderful! We stayed in an oceanfront room that was very clean, spacious, and had a very comfortable bed. Turtle Bay had a breakfast bar in the morning where you could purchase pastries, coffee, and other breakfast items. The baristas were extremely friendly and it was a great way to try the different Hawaiian coffees. Turtle Bay has a long stretch of land that you can go hiking along, which includes an old WWII bunker. Also, my husband and I were celebrating our anniversary, so when we returned to our room in the evening there was a bottle of champagne. Everyone that we encountered was kind and helpful at the resort. If we make it back to Oahu we will definitely head back to Turtle Bay!\n\nReview 24:\nGreat location, surrounded by ocean. Not sure if oceanfront is worth the extra money as all the rooms had excellent views of the ocean. Stayed overlooking the bar/pool area and it had a better view than the opposite side looking over the roof of the conference center. Couldn't hear any noise on the 4th floor from the bar.The rooms are a bit dated but clean & quiet. Staff are OK-some helpful, some not so much(didn't seem to be bothered). Better than renting a vacation rental on the North Shore-we rented one & left early to go to Turtle Bay where it is safe & quiet! Nice size pool area with 2 hot tubs-even on a fully booked weekend, there was lots of room for everyone. Nice secluded beach to watch turtles. Went to the Seafood Festival and had a really good time-the food was amazing & everyone was friendly. Would definitely recommend for family or couples.\n\nReview 25:\nMy husband honeymooned there a year ago, and I did not use Tripadvisor then, or I would have posted when we got back. The hotel was really great, they were still undergoing the remodel, but everyone was so friendly and helpful, any inconvenience we may have had was negligible in comparison. We were given a great room that had a spectacular view of the ocean and the bay...the room itself was very nice, very nice bed, decor, and very clean. We ate at the restaurant in the main building several times, and the food was always very good. We had reservations to try out some of their other restaurants, but when it came time we opted to try the restaurants in nearby Haleiwa instead, which we enjoyed tremendously. All in all, it was a great stay, and we can't wait to go back.\n\nReview 26:\nThe good: Low key North Shore relaxed vibe. Nice private beach for kids. Stayed in relatively inexpensive Cottage which was situated away from the 1970\u2019s main building and its multitudes. Cottage was only steps from surf which you could hear from your room and it was great. The bad: Hotel is once again in decline. Owners did a much needed renovation a few years back when they purchased the property, but they have since dropped the ball and the hotel is once more fading with lots of deferred maintenance issues. Only one OK dinning establishment at hotel \u2013 Lei Lei\u2019s (not owned or managed by hotel). The ugly: The Cottage had terrible ventilation and its old carpet was musty/moldy. No one slept well during any night of our stay and most usually woke with a headache. Verdict: So much potential, but a good night sleep is too important to stay here. Regrettably we will not return.\n\nReview 27:\nJust spent a week at the Turtle Bay resort and felt a little shorted. The Entry and Lobby is very nice but you get to the rooms and you feel as though you are at Motel 6. The rooms are bland and have no amenities. A bed an Armoire and a table and chair that is it. The room si big enough to handle a small couch or a lounge chair, but nothin. The Bathrooms are spacious but are old and show it. Clean but old. Again nothing special. At $300 a night I was expecting more, will not go back.\n\nReview 28:\nI am from NY and was planning a destination wedding in Hawaii on a beach near the Turtle Bay Resort. My wedding coordinator recommended using the Florist at Turtle Bay since we would be a lot closer to the hotel to pick up our flowers instead of using a florist in Honolulu. I was a little hesitant ordering my bouquet without having a meeting to pick out what I would like, but after talking with Liz I felt very comfortable and confidant I made the right choice. Liz took the time to email and call me to discuss what I was looking for, she gave me several suggestions and recommendations that helped me decide exactly what I wanted. She was so sweet and helpful I could not asked for a better long distance experiance! I just had my wedding last week and was very satisfied with the end result. It was a pleasure working with Liz, she made the preparation for my special day easy and stress free! I would definately recommending with with Liz at the Turtle Bay Florist!\n\nReview 29:\nThis place is out of the way, so if your looking for night life this isn't the place. It is quiet, peaceful and relaxing. The rooms all have an ocean view and are clean and spacious. The hotel and property is beautiful. The staff is very friendly and helpful. If you play golf there is a golf course. The water is wonderful ! There is a busline and tours. I loved it here and would go back again !\n\nReview 30:\nMy husband and I stayed in a beachfront cottage. The service was fantastic. Our concierge, Terry, was the best! Overall our stay was great, but we were disappointed that the cottage was not more private. After looking at the website again, I realize it does say there are six units attached. We had a view of the lanai to the right of us and there were many people walking by. While we saw some amazing sunsets and enjoyed breakfast on the lanai, it was not what we had in mind. I would recommend staying in a room rather than a cottage.\n\nReview 31:\nWe stayed at Turtle Bay for 5 nights in October 2011. Yes, the resort was built more than 30 years ago but it's still a beautiful place with a great staff. We had an ocean front room with a lanai that we sat on every morning to drink our coffee and watch the resort wake up. It was absolutely wonderful. The staff is super friendly, the grounds are beautiful, the room was clean. We took advantage and had a planned activity every day and had a great time surfing, kayaking, segwaying, and snorkeling. I called late one afternoon and asked if they could send maintenance up to look at the airconditioning because it rattled. They were there in 10 minutes. Waikiki couldn't compare to the fun we had in the 'country' part of Oahu.\n\nReview 32:\nI was excited to stay here. My room was not even close to the picture on the website. Everything is musty. The grounds are in need of funded care. I was so disappointed with this relatively expensive hotel!\n\nReview 33:\nWe stayed at the turtle bay resort with 3 kids, 9,7 and 2 and booked the ilima suite as we were told we couldn't be garanteed of 2 ajoining rooms. We paid $750 US dollars and found the accomodation very average. We were told their would be a kitchenette which I required for my kids, upon arrival the kitchenette consisted of only a sink and empty cupboards-no micowave, cups, spoons, plates or even a kettle to boil water! They charged us $10 us p/n for the microwave but couldn't find a microwavable dish to give us. When we requested for some cutlery we the staff suggested going to foodland to purchase what we needed. The staff were very snooty and unfriendly towards kids. I would definetly not recommend this resort for families with small children.\n\nReview 34:\nI'm really surprised by the reviews of this hotel. Upon checking in, we were immediately dissatisfied with the service and the condition of the resort. We paid extra to have the deluxe oceanfront room...and I'm still wondering what was \"deluxe\" about room. Perhaps the bed, because it was comfortable, but I'm pretty sure nothing else has been touched in the room since 1975. The only reason why I give it 2 stars is because of the location. The North Shore is truly a special place in Hawaii. I recommend staying at one of the B&Bs in the area (we LOVED Santas by the Sea). I'd rather support local/small business than give my money to Turtle Bay Resort.\n\nReview 35:\nThis beach is hidden behind the resort, most tourists don\u2019t know about the PUBLIC beach. It was beautiful; white sand, blue and turquoise water, fantastic waves, warm water, palm trees and even grass if you don\u2019t like sand. I was surprised how few people were at this beach it was by far my favorite beach we visited.\n\nReview 36:\nWe just left Turtle Bay, and it's a nice resort. The staff was very friendly, and the rooms are great. Very nice and spacious, although parts of it was showing some age (paint chipping off the bathroom walls...) although it was overall a great room. The view is stunning. The north shore is incredibly beautiful. The food is amazing as well, although the service is slow. We ate at the Palm Terrace, Hang Ten and Ola. I would recomend eating at the Palm Terrace, especially for breakfast, it's delicious. In the evening we saw an amazing fire dancing show. The next day my sister and I bought some earrings and a necklace at a stand there and they broke within the hour we got them, so the Jewlry can be cheap there. We had a great time, and would go back.\n\nReview 37:\nThe bigger swimming pool is not heated and was very cold. Breakfast is delicious and should be included on the packages. Expensive rates. Should have a playroom with ping pong, foosball table....\n\nReview 38:\nMy husband and I booked our 20th anniversary there for this November 23rd, they immediately took our money. We now now have to cancel because my sister has cancer. But they refuse to answer my requests for cancellation and refuse to refund any money even though we are within the time limit allowable....are they waiting till this time period elapses so they don't have to pay us back. We were jusy going to postpone...now we will NEVER book there again...service is crap.\n\nReview 39:\nVery nice hotel. Friendly employees. Nice trails to take long walks a long the beach. Kids like the swimming pool and the breakfast buffet was good. Rooms are pretty big, but they need some updating, the same goes for the bathrooms. Could here the noise in the hall and next room. Pillows are so soft that could hardly move my neck the next day. The bedding well they just put a sheet not fitted that when you move around you end up on the bare matress. Its not wat you expect for a pricey hotel like this one. Nice to golf or go horse backing riding. Overall its OK.\n\nReview 40:\nThe hotel was a disappointment. We found hair in the hotel room service food twice. We waited at the pool for our drinks for 45 minutes one day, and never received our order of buffalo wings. The pool wait staff spent more time talking to each other than tending to the guests. They were not friendly and definitely did not live up their reputation for hospitality. We not only had to track them down to place orders we also had to track them down to close our check out each day. I have traveled to Europe many times, been on many cruises, I travel to resorts in Mexico every Christmas and I have been to Hawaii once prior to this trip. This was by far the worst vacation I have ever been on. In all honesty this is the only bad vacation experience I have ever had. The lack of customer service ruined the trip. I would strongly advise you not to choose this hotel. The only good thing about the hotel is the beautiful property is it located on. Hiking was the highlight of our trip.\n\nReview 41:\nI love this resort. The location is awesome if you want to experience the North Shore of Oahu. This is one of the most scenic places on earth. I love the two bays that book-end this property. The bay to the west is great for learning how to surf and the bay to the east is great for laying on the beach and swimming. The staff here are very friendly and helpful. The golf course is awesome - especially the twilight rate. Each room has an ocean view. This is much nicer than staying down in Waikiki.\n\nReview 42:\nTurtle Bay Resort sits on the windy north shore far away from the crowds at Waikiki. We liked the rural feeling and traffic free highway. This is the only large resort on this coast. The staff treated us like family and gave us their personal recommendations where to walk. The blue water view from our room was lovely, the only downside was the bland decor. The lobby could use some comfy furniture. Golfers could call this a destination resort, course looked nice. We don't golf and spent our time testing out all the beaches and visiting quaint Haleiwa. The food service was standard for Hawaii, nothing special, but reasonably priced and fresh. There's a Starbucks and good take out at Foodland nearby. Just down the road on the way back to Honolulu is the Polynesian Cultural Center which was very entertaining. The hiking on the windward coast is spectacular. We used the Oahu Trailblazer to locate the trails and sightsee. We also carried a map of Oahu along. We would stay at this resort again and would next time request a room on the top floor.\n\nReview 43:\nWhile I will say that on a perfect day, this would be a great spot to land for a vacation, you will TRULY be rolling the dice with the weather. If the sun happens to come out. You will score! If it's a normal day in Kahuku...get ready for enough wind and rain to ruin your day and make you wish you would have just stayed home. Stay in Honolulu (where it's sunny and clear when it's terrible up here) at a nice resort and make a day trip to see the North Shore. You can plan it so you hit the sun...see the beaches...etc. We came on a month where the rain was supposedly in the \"least of the year\" category. Friends...listen to me clearly here...10 days of STRAIGHT RAIN (and wind). To be fair, you could be in the open air 20% of the day. The other 80% will be inside. We come from a beach city, so maybe a little jaded...but it's nicer where we live...should have stayed there and saved the dough.\n\nReview 44:\nThis idyllic location on the North Shore of Oahu is set far away from the hustle and bustle of Honolulu and Waikiki. The property has everything you would want to do: sunning on deserted beaches, snorkeling in a protected lagoon, golf & tennis, and great service. The only thing that we felt could be improved on was the lack of entertainment in the evenings. Also, choose your room carefully as some of the ocean front rooms can get rather noisy from the waves crashing on the rocky point.\n\nReview 45:\nOn Oahu, land and beachfront is a premium! Space, privacy and leisurely enjoyment of the beauty of the island of Oahu is difficult to find, except at Turtle Bay. Every room seems to have a view of the ocean; the rooms - large, spacious and beautiful, from the welcoming chimes music playing from the clock radio as you come in, to the cloud-like bed and pillow. Activities abound: helicopter tours, horseback riding, scuba & surfboard lessons, lei making, dancing, golf -- things for kids and adults. Spa experiences abound from indoor, to on the ocean-front. Beautiful pool areas, with several hot tubs, all within view of the ocean. The brunch, expansive and delicious. While we were there to see the sites of Oahu before heading to Kauai, the lure of just experiencing all Turtle Bay had to offer was a huge pull in the opposite direction. While we aren't about the huge crowds & traffic we experienced on the rest of the island, if we were to return to Oahu, Turtle Bay is the only place we would consider staying ... and it would be for luxurious R & R.\n\nReview 46:\nThe hotel grounds and views are lovely, but that's really all I can say. The hotel itself is OLD and VERY OUTDATED! The hotel staff wasn't friendly or helpful. The food was extremely expensive! $15.00 for a cheeseburger, $25.00 for the breakfast buffet. The Spa was really small, and really they shouldn't call it a spa at all! At night, watch out for the centipedes on the grass! They are extremely painful once bitten! To bad, we really looked forward to coming here, but it's doubtful we'll go back! The outside is lovely, but the inside needs a lot of work. Note: there is also a $20.00 daily hotel fee, so add that to your budget. You also have to keep a towel card, so if you don't return the towel, they charge you.\n\nReview 47:\nTurtle bay is very remote and idylic but don't stay at this hotel. Terrible rooms, dated and falling apart. We moved room but the others were just as bad. Too many kids at this hotel to be a romantic stay. Check in staff were rude. Don't bother booking for any of the restaurants it's first come first served for bookings. We were very disappointed by this, being left to queue for over 20mins for a table.\n\nReview 48:\nWe stayed at Turtle Bay Resort & Hotel. Somebody entered our room in our absence with electronic key card and burglarized us. We tried to contact Hotel management but they ignored us. Nobody was available. Police came, took report and we never heard from them again. Nobody wanted to investigate. Maid and towel boy were the only two strangers in our room in our absence. Nobody wanted to contact them for questioning. The same maid didn't show up for work the following day and days after, and until our stay was over. Head of Hotel's Security was a dishonest liar who should never hold such a sensitive position.. Every Law enforcement officer should be ashamed of him. Same night we were burglarized there was a women violated at the Hotel. Police was all over. What a terrible place ! We left for mainland with empty pockets, burglarized and w/o our possessions. We regret our decision to stay there very much. I guess, it all looks nice until something happens. Be very, very careful before you decide to sleep at Turtle Bay Resort!\n\nReview 49:\ncheck in was smooth we arrived early but stil got our room delux ocean view we had room 452 perfect views of ocean and sunset and to hear ocean during the night very relaxing staff were helpful but not intrusive bit pricey for drinks and meals (lunch) but quality food we chose to eat in town rather then hotel for dinners\n\nReview 50:\nThis place is all about location. We saw turtle from and lanai and watched the surfers wipe out and ride. The staff is very friendly and helpful. I agree that rooms need remodeling. Our room 572 had a bathroom door that was peeling, the wood had lifted. The bedroom wall had something splattered on it, I tried wiping it down but it needs a new coat of paint. The bathroom fixtures are probably the original 1972 fixtures. They are doing an extensive remodel, the lobby looks great and the halls are done too, please do the rooms. All this aside I would stay here again, it's Hawaii, who wants to stay in the room. Friday at 4:30 the chef does a cooking demo in the lobby with complimentary wine. Be sure to try the pineapple juice they have at the reception desk in the evening. Yes there are no screens to sleep with the door open, use your wooden shutter doors! I want to go back!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34989, "query_start_index": 34991, "query_end_index": 34991, "truncation_seperator": "... 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{"id": "154883", "pid": "154883", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery nice resort, 700 rooms with Tucan included we returned 1-25-06 after 7 nights . The food was good at the buffets always something out was tasty. Our favorite resteraunt was the Japenese, steak house was better than expected, but the Italian was very salty. Entertainment seemed to be geared more for kids except for Saturday night special traveling Mexican Dance group the guy that danced with a lasso was astounding. This was our first trip to the Rivera Maya, we had stayed at Cancun 6 times before this, and were used to more music around pool areas, sometimes they would start playing some good music and then it would just quit for some reason, bring your I-pod. Beach was excellent and large, plenty of chairs, most days they brought you drinks other days it was just easier to get your own as they seemed to be understaffed in this area. Over all the grounds were well kept and the animals made it even more interesting, we will probably try this place again.\n\nReview 2:\nI really hate to write this, I have loved staying at the Iberostar Quetzal in Playa Del Carmen the previous two years, but this year it most definitely was not the same. The food selection and quality were inferior. No good entrees, just a lot of \"filler food\", pasta dishes, rice dishes, etc. The pools weren't as clean. Guestroom requests were not responded to. Check in people were rude. If a problem was encountered no assistance was offered, and when requested, they just gave you a silly look. We won't be going back.\n\nReview 3:\nMy husband and I had a great time. The staff was very friendly and honest. The day we checked in my excited self wanted to take a picture of a peacock by the time I got to my room I realized I dropped it. Thought I was never going to see it again but sure enough one of the staff found it and brought to the manager. Great first impression, the rest was smooth. We were well taken care of. Food was good, entertainment staff and activities were fun. Definitely consider going back!\n\nReview 4:\nStayed for a week. Room great. Beach and pools superb. 1st all inclusive that we ever stayed at and not dissappointed. They could have put out the same food selections all week and we could still have eaten differently every night. We tend not to do big hotel holidays but had nothing but praise for this one. The staff were all pleasant and always willing to help. Selfish sunbed grabbers can be a bit of a pain but that seems to be a norm. The only problem that you might encounter here, as anywhere, are some guests who can be loud and inconsiderate.\n\nReview 5:\nI have been to the Quetzal/Tucan 4 times before this and have stayed in the Playa area about 6 times and still enjoy it. The beach is beat up and I was told it could be 3-4 months before it is back but the pool, the grounds and the people are as great as ever so I still enjoyed the resort. You also are only 3 minutes by cab from downtown Playa and 5th Ave. 5th Ave is better than ever and it really makes the trip fun,it has so much atmosphere.\n\nReview 6:\nWe were there March 22 Thru 29th, I would go back today. You did not lack for anything. The food was great. The service was outstanding. You never had to leave the grounds. This is a 5 star at least. All the animal life was great. From food to beach top notch.\n\nReview 7:\niberostar quetzal playa del carmen Jan 8, 2006 We just got back from the Iberostar Quetzal yesterday Jan. 7, 2006. It was one of the best vacations we've been on yet. I'll keep it short not to bore you, but if your looking for rest and relaxation go there. The staff is awesome, friendly and helpful. The food is acceptional, I preferred the breakfast, fresh omelets everyday and my husband loved the steak tacos made fresh daily at the buffet restaurants near the pool. Only thing I was disappointed in was the deserts. There was a big selection, but nothing every tasted like it looked, so I just substituted it with fresh fruit and ice cream everday. Shows were funny and had lots of audience participation. Great place for families and couples. Everything was clean and people were constantly cleaning the grounds around you. I would suggest this resort to anyone. Go and have a great time.\n\nReview 8:\nThe hotel was great , the service was also great, the food was pretty good. the restaurants were wonderful, it was a great family hotel we have a 18 year old and a 5 year old and they both enjoyed it, the shows were great in the evening . the hotel was very clean but we did have some little tiny bugs in our room and they just sprayed with raid that was a little upsetting, but i would go back in a heart beat, wish we were still there.\n\nReview 9:\nGreat hotel, fantastic staff and the food is very good.\n\nReview 10:\nIn very few words... My wife and I work for airlines; and we travel a lot, and we can tell you this: Iberostar is the best! We (my wife and I) have been in Iberostar resorts in our honeymoon (Ib Quetzal) and in our 1st aniv (Ib Paraiso del Mar): the food, the hotel, the amenities, the shows, the activities but most of all the service make you feel in heaven. When you are in Quetzal you most go to the italian and japanese rests; yumi! The service, the meals and the 'show' in there are great! You feel like in jungle in the middle aisles. They have activities for kids, babies, youngers and olders. Everybody has a choice if you wanna rest or if you wanna have fun, Iberostar is the place. And for last , but the least: The star friends are very kind and friendly. Just for your info, you have Playa del Carmen downtown 15 mins walking (5 in car) from there, so if you wanna some shop or other night party. BUT!!! Don\u00b4t belive in our words, go there and live it!!! IBEROSTAR, KEEP IT THAT WAY!\n\nReview 11:\nMy husband and I went with another couple for Thanksgiving. The resort is very \"jungle-like\", monkeys in the trees, flamingos, lots of iguanas. The hotel is old, but our room was comfortable. Most disappointing was the food, it was a challenge to find something good to eat. The drinks were very watered down. And the bugs were fierce. My husband had at least 17 itchy bug bites, we saw people at the pool covered in bug bites, too. The hotel was very crowded Thanksgiving week, so you had to get outside very early to get a lounge chair, because people had their towels out at the crack of dawn, even though there were signs not to do that. We have been to at least 25 resorts in Playa and Cancun, and we would NOT recommend the Iberostar Quetzal.\n\nReview 12:\nBeautiful grounds. So lush. The hotel pool was beautiful and fun to swim in. The food in the buffets was good but the restaurants was excellent. I loved the Coco-Loco drinks. We don't drink alcohol so they made all of the specialty drinks for us virgin. I didn't like the topless women on the beach. I have 6 boy and I won't bring them because of the nudity. The rooms were clean. We loved visiting. We didn't like the Tropical restaurant but the Steak House, Mexican,\n\nReview 13:\nMy family (including two teenagers) stayed at the Quetzal from 16-30 July. We had stayed at the Iberostar Costa Corada in the Dominican last year, and having had such a great time, decided to stick with Iberostar group in Playacar. We had a fantastic holiday in every way, and we found the tips from TripAdvisor were very useful, and the information very accurate. The food was great, and if you don't like it you must be just too fussy! We had a small amount of rain on most days, but this was soon over and didn't negatively impact on our holiday in any way. Beach and pool were great, as were the Star Friends. Hotel staff were all extremely friendly and curteous, and a few regular tips here and there were fully deserved and gratefully appreciated. Quetzal facilities and staff are essentially the same as Tucan, but the Quetzal is arguably better as it has a much more impressive buffet area, a quieter beach buffet and the diving school! What are you waiting for!!!!!!!!!!!!!!!!!!!! !\n\nReview 14:\nStayed at the Hotel in June 2007 for our Honeymoon.The best you could ask for. the Hotel was perfect in every way.The rooms were cool despite the heat,the food was good, the beach was awesome and the Mexicans were wonderful people. I can honestly say my life in the month of June into july was the best I could ask for. Now in 2008 Im in a job i hate, in a country that has become a place i hate (England) .The only shining light is we now have a baby boy who i love dearly......unfortunately it doesnt look as if i'll ever visit Play del Carmen again\n\nReview 15:\nAll of the raves about the grounds and pool are accurate. The resort itself is beautiful and clean and the staff very helpful and friendly. However, be advised that this is not a resort for non smokers. The week my husband and I were here it seemed like the entire resort smoked cigarettes everywhere. At the buffets there are non smoking areas but at the pool and beach we could not escape it. It would be great if the hotel made non smoking sections of the pool and beach area. If you have high standards for food, some of the restaurants disappoint. Breakfast and lunch are very good. The snapper I had at the Tropical restaurant was so overcooked, it was not edible.The Mexican was better but not great. There are some really good restaurants in town. While we were there the wireless keep going out in the lobby and there are only 2 computers fro the entire hotel for guests to use for a fee. This could be be improved. Overall, we enjoyed our stay.\n\nReview 16:\nFor a cheap trip with a large group this hotel might fare okay. It was a three hour bus ride from the airport... For a couples getaway I say PASS! There were so many people that the staff could barely keep up with the hauling off of trash. Bees were hovering at every station. Food was awful except for the Al-a-Cart Resteraunts which require reservations, and were mediocre at best. This was my girlfriends first trip to mexico, and honestly, she was miserable... The wildlife was the best part, and for the money I spent we might have well stayed home and went to the zoo. Might be an okay place to take children if you don't mind a few nude sun bathers...\n\nReview 17:\nService, location and amenities were much better than expected. Our entire family had a great time and were left wanting for nothing. After reading some reviews, we were a bit sceptical yet, were pleasantly surprised by the staff, accommodations and yes, even the food and beverages. All of the staff were very kind and accommodating. We are a bit generous with tipping so, maybe that has a bit to do with some of the negative I have read but, cant really see that we would have been treated much differently. If you want a unique experience that gives you the feel of being in a remote location and true to the area, I would certainly recommend the Iberostar Quetzal. A+\n\nReview 18:\nWe stayed here from 05.10.05 to 19.10.05 and thoroughly enjoyed our stay. The rooms were spotless and although the beds were a little on the hard side we both found them comfortable enough. The staff were extremely pleasant and attentive and couldn't do enough for the guests and there were people everywhere during the day making sure that the grounds and buildings were maintained to the highest standards. We got reservations in all the a la carte restaurants and particularly enjoyed the Japenese ( we managed to get in there 3 times!!) and the Mexican ( twice) although they were all very nice. I just hope Wilma hasn't damaged any of the hotel and grounds and that the people we left there managed to get home safely. Can't decide where to go next year now as this would be a very difficult place to beat.\n\nReview 19:\nThe hotel itself was beautiful, the staff was great, and the food/drinks were excellent. The only complaint I had was peacocks. I had no idea peacocks make so much noise. They woke us up every morning. It was humorous but annoying after awhile. The monkey there ran past our hotel room at 2am and scared the crap out of us. Overall, I didnt mind the animals. It was cool.. WARNING - DONT BE LURED INTO A EL CID TIMESHARE PRESENTATION AT THE AIRPORT. WHAT A NIGHTMARE!\n\nReview 20:\nWe go to Cancun or Playa every year and have stayed at higher end (rated) resorts but choose this one because of a really good deal. Just expecting average, it surprised us. The service was great. Everything was clean and the food was pretty good! You could tell this resort was trying...always working hard on landscaping, cleaning the grounds and beach and painting to keep things tidy. The beach is about perfect...no rocks, great sand that doesn't get hot under foot and perfect small to med wave breaks. So no complaints, we thought it was an excellent value!\n\nReview 21:\nOverall very good service in the hotel and restaurants, slightly less so in the poolside bars/restaurants. We had a couple of days with bad stomachs; the food is generally very good but not always up to standard for European stomachs. Probably the seafood, but can't be certain. About a ten minute taxi ride (70 pesos) into Playa del Carmen. Our top tip: if there are three or more of you, forget the hotel and tour operator excursionss; agree a price with a taxi driver. You will save time, get the exact trip you want and it won't cost any more.\n\nReview 22:\nStayed at the Quetzal between November 13 and 18. Not sure how anyone can complain about anything. This is a great time of year to go, place was only about 2/3 to 3/4 full. Tucan side seemed to have a lot of Europeans, so that means some topless women at the beach (don't think they're allowed at the pool). Really not a big deal. The grounds were magnificent, food very good, staff tremendous. Steakhouse was great, so was Italian restaurant. Drinks a little weak, but what do you expect? The beach was immaculate, with the exception of a few pigs who felt compelled to leave cigarette butts in the sand. Pool was incredible. The evening entertainment was just OK. Guitar player in lounge was quite good. You're not going to PDC for shows, though. When you go to town, get ready to bargain. They expect it. As a side note, Funjet arrangements were very efficient, no surprises. Overall, vacation was a 9.5/10.\n\nReview 23:\nI guess if you want no fuss no muss, go here. For me, the food was very mediocre and the drinks worse. If you get tired of beer, you have few choices.\n\nReview 24:\nThis resort exceeded our expectations and we can't wait to go back. After spending a full week there we didn't have one negative experience or wish to change a thing. The atmosphere of the hotel was wonderful, everything was spotless, the staff was friendly and attentive. The restaurants had a huge variety of tasty dishes. And even though the hotel was booked, the pool area never seemed crowded. We're looking forward to our next visit! !\n\nReview 25:\nThis resort is amazing! We travelled with our two children, three and five years old. They are so sad that we had to go home. The staff at this resort is exceptional. And the grounds are spotless. We stayed in building 21 which is close to the ocean and the pool, although we faced the neighbouring resort. Some nights their nightly entertainment was loud, but we travel with a fan for background noise for the kids, so it didn't really bother us. The location couldn't be beat. Our beds were not hard by any means, not sure if they were different in other rooms/buildings. My only small complaint is the depth of the pool. The main pool is very large and 95% of it is over 5 feet deep. There is a separate (small) kids pool which my kids loved, but I would have liked if we could have used the big pool more. My three year old was too scared to go in it. The beach is amazing so we spent a lot of time there as well. We would definitely return to this resort.\n\nReview 26:\nLet me start with the positive things. Service is good, hotel is very clean and the jungle atmosphere was a neat feature. The beach was also one of the best in the Playa Del Carmen area as far as we could see. Staff was very good. The part that ruined our whole trip was the food. The buffets are really bad. If you are from the United States, you will not enjoy this food at all. The meat is very poor. Burgers are disgusting and steak is tough and does not taste of anything I have had in the US. We had a hard time finding anything on the large buffet to satisfy us. The \"specialty\" restaurants which you can sign up to eat at, are just as bad. Basically the same food in a better atmosphere. I would not recommend this hotel to anyone who wants to have a decent meal. Look elsewhere!!! We had to go into Playa del Carmen to geet a decent dinner.\n\nReview 27:\nWe stayed at Iberostar Quetzal from November 28th thru December 4th. The resort was approximately 8 years old, so we were told, but we found it to be very quaint and romantic. This was our third all inclusive and we found the food at Quetzal the Best by far. We found the staff very friendly. The resort was a 5 minute ride to the shopping distric in Playa. The only concern we had was the beds are very hard. This was also corrected very quickly when house keeping brought a foam mattress pad to the room. We are planning to go back to Quetzal on our next vacation. Just a great time.\n\nReview 28:\nI'm still trying to see if I can get my money back. On the 2nd day I ate or drank something that my system simply rejected. For the rest of the week I did not have an appetite and didn't feel like drinking any alcohol. I have no idea if I had a bad piece of meat or what. The food and drink here is nothing to write home about. Fairly bland. The resort itself is pretty nice. I'm still in disbelief that it rained almost every day we were there. I would not go back to this resort. I was really hoping for gourmet food and tropical drinks with umbrellas in them, fun times. Instead we were served Steak-Ums and cheap alcohol in plastic little cups. Majorly disappointing.\n\nReview 29:\nWe stayed at this resort for a week and we wish it could have been longer. We loved the room, food, entertainment, location, staff, pools and beaches. Everyone was so nice to us and went out of their way to make our stay the best experience possible. We would return anytime! One very different aspect was the jungle around the resort and the animals. There were monkeys, peacocks, flamingos, swans and many other creatures roaming the grounds. One of the people we went with had a planter below her room with a mother peacock nesting on her eggs. I don't usually like buffets but this one had everything you could imagine. The fresh fruits and vegetables were wonderful. the drinks were weak but you could ask for a double, this seems to be the case at most all inclusive resorts. We took a bike tour into town and many long walks on the beach. Everywhere near by and in town felt safe, it was clean and beautiful. I would return here anytime I get a chance!\n\nReview 30:\nIt was my wife and my third time at the Quetzal each time has been great. this time we were with three other couples it was there first time there, they loved it. The location is great the beach is fantistic and the people that work there are the best.We will be back next year most likley with even more people.\n\nReview 31:\nJust returned from Quentzel and the new beach is GREAT! Stayed from 2/6/10 TO 2/13/10 and the beach is finished and is magnificent LONG and WIDE with lots of lounges. The sand is so soft and you can walk all the way to 5th Ave. The staff is great and the lobby bartender Allordo is the best. ROOMS WERE VERY CLEAN AND BEDS WERE BEST IN MEXICO. Only complaint was the swim-up bar is cold and never sees the sun. Weather was fantastic with lots of warm sunshine. Resort is a tropical forest with lots of animals. Food was really good especially the Japanese restaurant and the buffet. Location is good with only a half hour walk to 5th Ave. or a 5 dollar cab ride. Glad we were there after the beach was fixed\n\nReview 32:\nWell where to begin stayed at iberostar quetzal W.O.W what a place, the jungle with all the animals is pukka just walking around minding their own business, the rooms where big and comfortable we got a good night sleep on the queen size beds, the food was fabulous and plentiful, put it this way you couldn't starve, the beach was lovely and that includes the pool area, the entertainment team led by edu was brill lots of different shows and we were entertained every day by the pool and beach, we had a pa for the 2 weeks we called him JJ our very own peacock whom I fed every day by hand please please visit this hotel you will not regret it at all, and I can guarantee you will have a wonderful time. the last comment I need to make is O.M.G......fandabbydozy.....enjoy folks.....thanks to all staff for my brilliant holiday\n\nReview 33:\nWe just returned from staying at another hotel in Playa Car and it was horrible. I don't mind saying it was the Allegro Playacar. We Stayed at the Iberostar 4 years ago and it is excellent, with a great fun staff, beautiful grounds with a jungle walk atmosphere. Great Restaurants and huge selection of food in the buffet. Rooms are spacious with dressers, stocked refrigerator. Very clean. When we walked into the lobby, our mouths just dropped, It looks like it is fit for a king. The nightly shows are very good and seating is excellent with tables and service. The place we just stayed had two tiny tables and a couple of hundred cheap plastic chairs. The next time we go back we will stay at the Iberostar . I can't say enough good about this place and highly recommend it.\n\nReview 34:\nWere there Christmas week (12/24-12/31) and had a great time. Stayed in building 21 which was close by the beach and pool and thought the location was perfect. The staff was always helpful and had great attitides and smiles. The beach was gorgeous and since we rise early had no problem getting spaces under 1 of the huts. Even later in the day, there were still available chaises. We thought that the food was very good, especially the steak house. The made-to-order omelets started out the day in a very favourable manner. Yes, the beds were hard, but didn't bother us at all and in fact were actually good for the backs. Great massages at the Spa. The Star Friends worked hard on the evening shows but the shows were very often amateurish. We enjoyed the bike tours into town that the Hotel gave every day (free of charge). We thought that PDC was an awsome town and enjoyed walking around especially at night. Went on the Coba Tour with Altournative and have to say that was the highlight of the week. All in all a great and relaxing vacation.\n\nReview 35:\nI will not repeat what others have said already. All is perfect! Just one thing: Nowadays a WiFi in the room should be standard and for free! They can take the TV for all that I care. WiFi in the lobby was fine at 15$ a day though.\n\nReview 36:\nGoing August 2011...This will be my first time at Iberostar Quetzal, but ALL my experiences with Iberostar have been fantastic. The grounds are immaculate, the rooms are perfect, these people bend over backwards and then some. Have stayed at other Iberostar's and looking forward to Quetzal. People complain about the food, but 5+ days anywhere and the food gets repetitive. I appreciate the attention and the hard work everyone puts forward to make our experience a good one.\n\nReview 37:\nI HAD A CRAPPY TIME....ever notice in the pictures on all the web site there are no black/latinos in the pictures except for the Mexican workers...NOW I know why. We just got back from a much needed vacation and let me tell you we were highly let down we are a bi-racial couple and the way that my husband was treated was unbelievable....The other hotel guess were rude, we were checked for wistbands and spoken down to. Has any black people ever been to this resort before? ?...the way they acted you wouldn't guess that.\n\nReview 38:\nWe have just returned from the Quetzal after a two week stay. It was our first trip to Mexico and first time all-inclusive. We found that there was adequate choice for everyone at the buffet. We enjoyed the Italian and Japanese restaurants the most. The hotel beach location was fabulous and there was plenty to do during the day and evening if you wished to participate. STAR friends work hard and are all very friendly. The lobby bar has the best drinks. All staff at the hotel work hard to keep it clean. Overall, it was a good choice and we would go back. We did not find the beds hard again this is personal preference. The Thomas Cook rep was brilliant and extremely helpful at all times.\n\nReview 39:\nJust returned and would definitely return. Booked the Tucan, but placed in the Quetzel side. Staff was excellent, constantly cleaning, never saw anyone slacking off. Tables in buffets cleaned immediately, so no trouble getting a table (especially by beach buffet), staff always smiling. Grounds are beautiful and well maintained. Beach is great- wide, sandy and plenty of shade huts. Even tho some people were out there saving chairs at 7am, there was no need to do this. Plenty of chairs and shade both on beach and by the pool. Bar service on the beach and pool area- never had this at an all inclusive, even more expensive ones. The food at buffets was good- not great, but plenty of choices. Italian restaurant was excellent- tender lamb chops, steakhouse was also very good. For our most important criteria: beach, pool, shade, service and food, this resort met and exceeded our requirements.\n\nReview 40:\nIberstar Quetzal is an awesome place to stay while staying in Mexico. It is located close to town for great shopping and restaurants. There are a few pools and of course the amazing beach. Anyone looking for a great place to stay, then check out Iberostar Quetzal.\n\nReview 41:\nH I stayed at this hotel in January although the hotel was lovely (standard Iberostar) stayed in one stayed in them all, with an act of nature the beach had disappeared. First Choice travellers were told about this 2 weeks prior to departure and were offered refunds discounts or another place to stay. We travelled to our Tropical Shore (yeah right) holiday with THOMAS COOK, We travelled in style there on a pre-war bomber I think well it looked and felt that old. Anyway my luggage was lost :( and so was my camera with it, so I am putting out a plea has anyone with photographs of the lack of beach would you be able to mail them to me it would be much appreciated.\n\nReview 42:\nWe are a family of three (teenager age 15), initial booked the Iberostar Quetzel to stay August 2011, the reviews were so good we were joined on our family holiday by 13 others a mixture of family and friends age range from 15 yrs to 72 years. So being a party of 16 we was a bit apprehensive but it was absolutely amazing, the rooms were cleaned every day, the pool and beach areas were spotless. The food in the buffet restaurant was varied, plentiful and fresh could fault it. The speciality restaurants were disappointing, the choice of menus wasn't great however the food served was good. Would go back and would definitely recommend. Entertainment team worked hard and long hours to suit everyone's taste, well done!\n\nReview 43:\nIf you are thinking of staying at the Ibero Quetzal in Playacar please be warned that the 5-star ranking that some agencies give this hotel is totally FALSE advertising. We stayed here for 10 days and came back very disappointed and very sad at having wasted so much time and money.\n\nReview 44:\nI have read a couple of bad reviews about this hotel, and must say it surprises me... and they are inaccurate. This hotel had great rroms, great breakfast and dinner buffets and a la cartes, and the staff was amazing. .I read one review that complained about the pool temp in the summer. Yes its warm, but its summer in Mexico... I would find it difficult to find a chilly pool in July in Mexico. This is probably why the rates are lower than in April. The lunch buffet is repeatative and not very exciting, but this did not stand out as a problem. The music and entertainment is loud for neighboring rooms, so to avoid this youshould get a room near the pool. For the cost and amenities, this is a superb vacation. Next year we're headed to Turks and Caicos... and I know it will cost much more. Someday, I will be back to this hitel... it was great! Check out my full review in the forum Iberostar Tucan/Quetzal\n\nReview 45:\nThe grounds which the hotel is set in is lovely and the Star Team team work hard to get you going.The down side is the food and drink.It is without question not a 5 star place.I would advise to look elsewhere.\n\nReview 46:\nThis was our second time at this resort; this time we brought the kids ages 6 and 8. The resort is beautiful. The kids had a great time. No one wanted to leave. The staff are very friendly and accommodating. The Mexican restaurant is fantastic, as is the buffet restaurant. The pool and beach are super clean. Lots of lounge chairs and palapas. The sand and the water are perfect. i can't think of one negative. I read some people who complained about the food and I just don't know how anyone could think the food was anything but 5-star.\n\nReview 47:\nMy 5 girlfriends and I were transferred to the Iberostar because our hotel was overbooked. The service was amazing the the staff is very friendly and entertaining. The pool is one of the nicest I have seen in Riviera Maya. There is a cute little market/shopping area within walking distance from the resort. The food was excellent. I have stayed at all inclusives in the past and this was by far the best food I have experienced. The resort has a jungle feel about it. Walking throughout the grounds you could forget you were near the beach. (not good for high heels though!) Lots of wildlife (peacocks, monkeys, birds, turtles etc) The staff at the front desk was always helpful and inviting especially Gloria! They do have wifi available for 14$ a day but for roughly 2$ you can use their internet and computers for 20minutes. We will go back!!! So much fun!! !\n\nReview 48:\nThis is a small Iberostar property. Jungle feel all around the property. Monkeys even!! Beach was wonderful\n\nReview 49:\nMy sister (also bff) went on a great vacation together here for 6 days. We had an awesum time. The shows were great and the \"Mascara\" bar was awesum. All the employees who worked for the resort was great, no complaints here. We met alot of new freinds who were there on there \"Holiday\" from England. We would definatly go back to this resort again and refer it to others. We want to say to our favorite bartender in the lobby bar \"Tatoo\", we will miss you and see you again very soon. D & K\n\nReview 50:\nOur family of 5 had a great time at the Quetzal! This was our first trip to Mexico and our first time at an all-inclusive. For the moderate cost of this stay we loved it! The grounds are enjoyable, you feel like you are in Mexico not in a stuffy air-conditioned hotel. The beach was amazing. You could actually see some buildings on Cozumel, but it was not intrusive. The meals were great for us. The selection was fine for us, we tried something new each day. Fresh fruit TAR Friends were great. They work very hard all day. I enjoyed yoga, water aerobics, and zumba in the pool every day we stayed on site. My guys enjoyed beach volleyball, soccer, pool, ping pong, coconut throwing contest, and much more. It was an incredibly relaxing vacation!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31684, "query_start_index": 31686, "query_end_index": 31686, "truncation_seperator": "... 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{"id": "677531", "pid": "677531", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI loved everything about my stay at The Loden. The staff was extremely friendly, professional and courteous. The room was beautiful and stocked with all the amenities I could need including a large umbrella, clothes steamer, hair dryer, etc. The bed was so comfortable I fell asleep within seconds!\n\nReview 2:\nWell , the \"boutique\" decor and the calm impression might impress the week end crowds of leisure guests but the dismal service makes this hotel a poor choice for the frequent traveller. The room service is appalling, forgotten orders, night orders delivered by the night cleaner with his cleaning gloves hanging from his back pocket, missing cutlery items, coffee luke warm for breakfast, never received a newspaper in the morning even when requested, smiley but totally inefficient front desk staff incapable of following through. I have been staying in this hotel its opening and the sense of professionalism has totally disappeared. True the decor is very nice but the same cheapness applied to service is being applied to the repairs and maintenance with falling appart bathroom fixtures. A good hotel for the party. \"girls week end\" crowd but not for seasoned travellers.\n\nReview 3:\nLoved the hotel!! It was amazing service. Everything the staff recommended was great. They were a class act-even comped an appetizer at a restaurant they made reservations for us. The rooms were beautiful and comfortable. We highly recommend it and would absolutely stay there again. Great value but luxury.\n\nReview 4:\nI loved this place. Such a trendy, fun hotel, located in a youthful, social part of town. The staff and hospitality was awesome. I would come back in a heartbeat and would recommend it to everyone. Treated like royalty.\n\nReview 5:\nHotel is perfetly situated and run by very professional yet friendly staff. This combination actually makes you feel welcome whenever you step inside the doors. Would return any time.\n\nReview 6:\nTrying hard to be trendy, the hotel generally succeeds. Well located in centre of town, Staff could not have been more helpful with check in, restaurant suggestions, anything at all. Great rooms with all sort of tech gadgets meaning you could hook up nearly anything to the big screen, cool bathrooom with great lights and, windows which open. A superb place to stay\n\nReview 7:\nWe spent the first leg of our honeymoon in the Loden last September and can not recommend the hotel highly enough. Service was quite exceptional and the room was to a very high standard in decor and cleanliness. Well located to see all that Vancouver has to offer. This place is a must!\n\nReview 8:\nOverall hotel was good, however we were treated very rudely by the breakfast waitress. Would not go back.\n\nReview 9:\nAfter reading the other reviews, I thought that my expectations would overwhelm my experience. To the contrary, I was delighted with the service, the ingenious room design, and all of the extras. My husband and I stayed here for a meeting at the convention center. The location is a perfect spot for access to the convention center, harbor and downtown dining & shopping. We used the hotel bikes to tour Stanley Park--probably the highlight of our trip! We were given a code for free internet access, an unexpected perk. The front desk was endlessly pleasant and helpful, as were the doormen. They made us feel at home while abroad.\n\nReview 10:\nHotel is in a fantastic location-close to shopping (Robson St) and Stanley Park. Hotel staff was very friendly and they upgraded our room from our tripadvisor free upgrade we printed. Room was great-had the king suite-very spacious and really modern feeling.\n\nReview 11:\nMy husband and I spent a few days of our honeymoon at the Loden and it was perfection. We were upgraded to a suite (the Mistral) as it was our honeymoon and the room was amazing. The staff at the Loden are truly exceptional and the service was beyond our expectations. The bed at the Loden was the most comfortable sleep we have ever had. The location in Coal Harbour is great, close enough to walk almost anywhere you need to go. We would, without hesitation, recommend the Loden to anyone looking for an exceptional hotel experience in Vancouver.\n\nReview 12:\nThe Loden hotel is in a great location, very quiet and surrounded by new codos not ugly commercial buildings. The rooms are beautiful, very, very clean as is the entire hotel. The staff is very friendly and helpful. The cost of the rooms are very reasonable for what we get. The hotel is not too large so there are not throngs of people hanging around the lobby, which is a good thing for us. There really is nothing to complain about The Loden, which is very rare for us. We totally enjoyed the whole experience, and will return again this year. Stanley Park and Coal Harbour are blocks away, and the location is on a quiet street with litte traffic. There's even a Starbucks on the same block, once the staff puts away the free Nespresso.\n\nReview 13:\nGreat boutique hotel - fab service, great location, super sheik, modern but warm rooms, awesome deep bathtubs. I loved the Loden and will stay there the next time I'm in Vancouver! Wish there was one in every city I visit!\n\nReview 14:\nWe had a great quick trip to Vancouver and stayed at the Loden. Overall it was a good experience. The staff is friendly and helpful unlike some boutique hotel staff. It's also centrally located in downtown Vancouver near all the banks, law firms etc. The only downside is that there's no restaurant on site as there are doing renovations. And, if you stay on on the lower floors you can hear the construction from the restaurant and across the street. The noise level was moderate during the daytime but quiet in the evenings and early morning.\n\nReview 15:\nAwesome experience here. The lounge is cool, food was great and the service was awesome. They new it was a special occaision and had a complimentary bottle of bubbly waiting. The car service was cool and convenient. I live in the city and they made us feel as though we were away on vacation.\n\nReview 16:\nFrom the moment we checked in the service was perfect. the restaurant/lounge servers, valet it was all top notch. a fresh change and my new favourite spot in Vancouver.\n\nReview 17:\nThe Loden is almost everything a boutique hotel should be. Good location, swanky rooms, helpful staff, loved the bathtub. The complimentary car service is genius. So I almost hate to throw them under the bus for something as simple as wi-fi. But seriously, when you bill yourselves as a stylish hotel for the sophisticated traveller, and you advertize wi-fi in the rooms, logging in and finding a $14.95 per day charge for wi-fi is ridiculous. In a day and age when whole cities offer free wi-fi, is it really necessary to money-grab from guests paying good $$ to stay at your hotel? Unnecessary, and a blemish on what is otherwise a lovely place to stay.\n\nReview 18:\nLoden has really got the best combination of travelers' experiences: great location (close to Stanley park, Robson street, Gastown, Yale town, sea-buses); modern and sleek design; very nice rooms; fantastic service and great restaurant. From the moment we checked in, we felt welcomed and relaxed. I've never written a review for a hotel, but decided to do this for Loden. The staff should be complimented separately - every person on staff was friendly, eager to help and very attentive to us. The staff were genuinely interested in making our experience enjoyable. Concierge Troy was exceptionally helpful in guiding us through our days and recommending places to visit and the ways how to get there. The restaurant server Michael was also trying to think through and suggest things to do (including his favorite restaurant Salt in Gastown, which was very good). The rooms have comfortable beds, floor-to-ceiling windows, new bathrooms with separate bath and shower and Molton Brown soaps (yummy!). We could stay all day in this room. This hotel has hip and young vibe (as compared to some stuffy atmosphere of some older hotels), it's airy and easy-going and we enjoyed it a lot.\n\nReview 19:\nLoved the room: the design, separate bath and shower, great view and comfortable bed.\n\nReview 20:\nI am a very picky person as to where I stay. In reviewing pricing and location I found the Loden Hotel seemed to be the right choice. I was not disappointed. The staff was very nice. The rooms were exceptional. It was difficult getting my wife out of the room in the morning, because it was so inviting. When I go back I will not look anywhere else.\n\nReview 21:\nHi everyone We stayed there for 4 nights,they have a great bar.Staff was extremely helpful.Walking distance to mostly places little bit far to yale town.Very nice hotel.Sometimes rates might be high,but if you can catch the right time,you can get good deals.I think one of the best hotels in vancouver,boutique and cozy. Try it,you wont regret your decision\n\nReview 22:\nWe sleept at the Loden for 5 nights and loved it. First of all the room was perfect with a great bathroom (with complementary bath salt) and a big flat screen. Also the bed was large and comfy. Second the location was great, just a block away from the beautiful harbours and most importantly Stanley Park. And last but npt least the friendly staff, helpfull were needed and very focussed on service. The greatest hotel we've ever stayed! Tip: look at their Expedia Sales (we got a great deal)\n\nReview 23:\nWe knew the Loden was a convenient, peaceful and comfortable base for visiting central Vancouver, but we were happily suprised to find a much improved restaurant and bar service that moves the Loden into a new category - 'A great place to meet for lunch or dinner'\n\nReview 24:\nI stayed here the night before my wedding with my bridesmaids as well as the night of my wedding with my new husband. The service was excellent. I forgot my contact lens solution and the concierge went out and got me some. The night of the wedding there was a special congratulations note and chocolate-covered strawberries in the room. Brunch at Tableau the day after the wedding was also great!\n\nReview 25:\nThe hotel is in very good place walking distance to many major attraction of the city. The room was nice and quite and had a very comfortable bad. All the hotel employees were polite and helped us in any way they could The business center and the spa are small and need improvment\n\nReview 26:\nI loved this hotel. The room was simply perfect, loved the Molton Brown products, and the turndown service. The only disappointments were the very limited in-room dining options, the breakfast (best to check out the cafes around the area), and the expensive internet (boutique hotels need to do away with that, once and for all! ).\n\nReview 27:\nNice and modern hotel, easy to find, sufficient far from the nights activities but not too far. Good location for the convention center and the cruise departure. The rooms are nice but you have to understand that the price/sf is nearly the same than in US: nice room, tastefully decoration but small or more small than you hope. The desk is really efficient. I think a good choice in, vancouver\n\nReview 28:\nI am planning to come back. Good locations, curtesy car service and very helpful staff are some of the reasons why I would recommend this hotel.\n\nReview 29:\nReally enjoyed my stay here. The front desk staff were very kind and welcoming. The rooms are very well appointed with everything you would need in mind. Technologically up to date, lighting within the room is well thought out, lots of storage space and an amazing bathroom. It has a central location without being in the busy core. The rooms are quiet with great views.\n\nReview 30:\nAs in past visits, everything about this hotel was excellent.\n\nReview 31:\nMy husband and I stayed at the Loden as first time visitors to Vancouver. This hotel is exceptional. The staff are extremely friendly and more than willing to help out in any way possible. The restaurant \"Tableau\", had reopened the same weekend we visited and it was delightful - for dinner and continental breakfast. (Prices were reasonable.) You can't beat this hotel's location and the value is almost unheard of. We'll definitely be back!\n\nReview 32:\nI stayed at this hotel in late May with my partner for a vacation in Vancouver. We absolutely loved the hotel. The room was beautiful and modern with great wall-to-ceiling windows offering a nice modern touch to the room. The service at the hotel was impeccable, with the staff willing to help you at every second. A nice touch was that they offer free bike rentals -- I would definitely recommend taking advantage of this and cruising out to beautiful Stanley Park which is nearby. Don't come here expecting a Vegas-style resort, however. The hotel is very small, and only has 1 restaurant, but if you know that ahead of time I think you will greatly enjoy this property. Can be a bit pricey though, i.e. paying for internet that should be free.\n\nReview 33:\nThe staff of the Loden were very helpful and courteous. The room was very comfortable, and the location convenient.\n\nReview 34:\nA fabulous, romantic stay in a great boutique hotel.\n\nReview 35:\nChose this Hotel after a good long look at the reviews on Tripadvisor. They seemed genuine and promised a good stay. We were not disappointed - somewhat quirky but a really nice Hotel to stay. We were there for 8 days and enjoyed the service and support from the staff. No request was too hard - even if not always possible. They even managed to spring a coffee machine for us - much to the delight of my wife. It was the little things that made this stay just that little bit better - the bikes, evening turn-down service, and the effort from staff to simply say hello and be welcoming without being pushy or mechanical in responses. In a week you see the good and the bad in any hotel - there was hardly any bad to see at the Loden while we were there - just all good. We will be back to Vancouver in future years, and we would be willing to stay there again. - it deserves it high ratings on tripadvisor.\n\nReview 36:\nOne of the best hotels I've stayed in. Relaxed and friendly staff. Beautiful and comfortable rooms. I wouldn't stay anywhere in Vancouver!\n\nReview 37:\nI stayed at the Loden when I was traveling on business. The staff was courteous, helpful and fast when I needed room service. The rooms are beautiful and the view is decent. The lounge next door is great for drinks after work. I don't recommend the vegetarian in-room dining option, it wasn't cooked well. If you are vegetarian, I suggest ordering in or going to one of the sushi places near by. I also went to Whistler for the day and the hotel is only 10 mins from the Greyhound bus station. Overall I would recommend this hotel for anyone traveling on business, with friends or as a couple. As a bonus, i've heard that celebrities have stayed there and saw it featured in a magazine recently.\n\nReview 38:\nThe service at this hotel could not have been better. From the turndown service which included complementary water and chocolates, to the Bell/Valet's Troy and Mike, to the friendly front desk staff--all were exemplary. We booked the Loden Life package which included valet parking (fast service---two minutes or less), a tasty breakfast for two at Voya, high speed internet and a daily $35 credit used for snacks and in-room movies, all for a very reasonable price. They even provided a Wii Fit for my pregnant wife to use for exercise. The room was modern, spacious, and very high tech. The bathroom included a shower and a tub that gave a perfect in-room spa experience. The bed was great. All in all, a very relaxing vacation in a perfect location.\n\nReview 39:\nThis hotel is FABULOUS!!! It's new, hip and modern yet inviting and very comfortable (which isn't always the case with these new modern hotels). The staff is unbelievably service oriented. The rooms are large and extremely well appointed and equipped and the bathrooms are gorgeous--huge shower (room for two :)), large soaker tub, separate toilet, marble, etc. Floor to ceiling windows cover one entire wall. What can I say--I wouldn't consider staying anywhere else now that I've been here. Location is also perfect--three blocks from the water and three blocks from Robson Street.\n\nReview 40:\nStayed for a Saturday night with my spouse for a fun evening out. The bathrooms are great - fantastic two person tubs. The lounge/restaurant downstairs is trendy with excellent bevies and food. Staff in the restaurant and hotel are very friendly and service was excellent. The hotel is in a good location, quiet but close to the action. If they had a spa, it would be perfect!\n\nReview 41:\nI came to Vancouver for a convention, and I found the Loden to be very convenient to the convention center. I liked that it was on a quiet street and preferred it to the very large hotels directly by the convention center. The entire staff was pleasant, courteous, and accommodating. I used the complimentary car service for a quick trip into downtown when it was raining and the driver, Sean, was very friendly and gave recommendations for things to do during my stay. The bed was incredibly comfortable (I was sorry to leave it) and the pillows were heavenly. The bath robe was the softest I have come across in a hotel (though it was quite oversized). I had no trouble with the sink splashing or the shower leaking that others have mentioned. When our toilet stopped working, it was fixed immediately (less than 10 minutes), and when we ran out of coffee capsules for our Nespresso machine one morning, they were brought up to us right away. I could definitely tell the difference in service of this small hotel compared to the very large ones. I would definitely stay again!\n\nReview 42:\nI have to say, ive stayed at a fair amount of hotels that deem \"greatness\" but this hotel was truly amazing. great service from all departments! no hidden fees, great room service timing, always clean! desk staff were the nicest Ive encountered. i really enjoyed my 5 Night stay and would recommend to anyone staying in Vancouver. Its literally 2 blocks from The Sea Walk + Robson street.\n\nReview 43:\nAmazing attention to detail. Every need is met and the support staff is beyond excellent. I've stayed on two occasions and will only choose The Loden from now on. Thank you so much.\n\nReview 44:\nFirst time stay at this lovely boutique, but it will not be my last. Tastefully appointed and provisioned, not on the thoughfare, but tucked quietly just steps away. The modern decor and amenities second only to the outstanding staff. If you have the opportunity to stay, make sure you treat yourself to reservations in the restaurant before you arrive.. the amazing work and art of the kitchen at Tableau is not to be missed!\n\nReview 45:\nI have stayed at a number of hotels in downtown Vancouver for business, but the Loden stands out miles above the rest. That's why I now call it my \"home away from home\" when I frequently go to Vancouver for business. The location is perfect (it feels like its in a residential neighbourhood close to both Coal Harbour, yet its still a stone's throw from major downtown office buildings.) The rooms are very nicely appointed, with ultra-modern decor and very comfortable beds and great soaker tubs/showers in the bathroom. Depending on the room you get, you can get magnificent views of the Vancouver mountains and some corner rooms have floor to ceiling glass walls which let in amazing amount of light, even when Vancouver has a typically grey day. While I could rave about many other features of this hotel, the best attribute comes down to its impecable service. The staff are warm, courteous and there to make your stay as comfortable as possible. I would definitely recommend this hotel and will return to it again and again whenever I'm in Vancouver!\n\nReview 46:\nI was looking for a nice hotel, a little fancier than what I normally go for, but not garish, and a good location. I found this to be a reasonable value, booked a bit more than a month out with a discount. Everything I like, simple entrance and lobby area, tastefully modern, rooms the same. Very clean and everything in nice shape, maybe because it's still new, hopefully it will be kept this way. I was able to walk just about everywhere I wanted to go. Rail is nearby if you're not a walker. I found the staff to be friendly and very helpful. I definitely will stay again on my next visit.\n\nReview 47:\nI love this hotel, this was the 3rd time i have stayed here. i have stayed in both the 1 bedroom suite and the corner suites. Both rooms were beautiful and the staff are beyond nice!\n\nReview 48:\nIf I wore a hat, I would tip it to the staff and Management of the Loden. It is simply a slice of heaven to stay there, ... and business travel is no joy, yet I actually look forward to a night in your hotel. The style, design, cleanliness, comfort is THE BEST.\n\nReview 49:\nThe Hotel Loden was perfect is every way! We visited for the weekend in Feb. Stunning decore, incredible service, perfect location .. on and on! We want to give a special shout out to Brian -- he exceeded expectations every minute of every day with suggestions on where to go, where to eat, what to do ... all while providing the most positve, friendly and helpful service. So happy we always know where we will stay when visiting Vancouver.\n\nReview 50:\nAmazing hotel- great service, beautiful room!!!! Our family had a wonderful experience at this hotel and would recommend to all!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 21758, "query_start_index": 21760, "query_end_index": 21760, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "96%", "inner_docs_start_indices": [176, 486, 1374, 1693, 1924, 2119, 2497, 2795, 2912, 3556, 3827, 4388, 5141, 5376, 5933, 6238, 6419, 7087, 8282, 8380, 8742, 9112, 9617, 9894, 10303, 10596, 10940, 11347, 11504, 11887, 11961, 12416, 13175, 13303, 13368, 14288, 14439, 15147, 15912, 16508, 16897, 17988, 18389, 18583, 19022, 20091, 20696, 20891, 21165, 21619]}
{"id": "285111", "pid": "285111", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is very good! Very well located (2 min walking to the beach), the food is wonderful and all the staff very kind. The beach is very good and the pool area as well with a lot of activities (sports during the day and shows at night). The rooms are very clean and fashion! I recommend and I would came back! Don't be scare about the access street to the hotel... The road is not very good...\n\nReview 2:\nLow key all inclusive. The food was excellent, the drinks not watered down. One of the most beautiful beaches I have been to. Do as little or much as you like..you will relax\n\nReview 3:\nFirst of all we took this trip in May of 2010. but wait, we loved it so much we going again in May of 2011. SO i will be brief and grade quickly. Food was great at the buffets and specialty restaurants and the luch bar when we stayed was also better than most. Rooms : We stayed in the regular rooms BTW which they were renovating some while we were there. They were average and adaquate. The only thing i didn't care for was the wobbly ceiling fan and that the air conditioning was sub par.TIP stay in the lower floors the air tends to work better. Grounds : just amazing and well kept Staff: service was great couldn't be better. They work hard and a couple of dollars goes a long way. CUDOS to them all ! Beach: As advertised ONE OF THE 10 BEST in the world is the PLAYA MAROMA AREA. Hope you enjoy your vacation there snd would recommend to anyone. Again relax your on vacation ! ! ! PS will write our review this time as soon as we get back.\n\nReview 4:\nI spent a lot of time online reviewing vacation sites for my girlfriends and me before settling on the Catalonia Playa Maroma. We all headed there with high expectations. We were not disappointed. It's absolutely beautiful there, and the beach defies imagination. It's positively spectacular, and if nothing else there were good, it would still be worth the trip! We were there for a week and had a great time! The people there are super friendly and fun, the food is delicious (Check out the guacamole for sure! ), and the location is perfect. The beds are hard, yes. But, when you're tired, it just doesn't matter. Besides, there has to be a least one thing that's not perfect to make a review believable. While down there, we hit CocoBongo in Playa del Carmen one night (GREAT TIMES!!! ), visited the ruins at Chichen Itza (SPECTACULAR!! ), and swam in a cenote - one of the underground fresh water pools. I recommend all of the above, as they were all excellent experiences. I could rave about our trip ad infinitum, but I think you get the idea. Don't hesitate. We would go back in a heartbeat!\n\nReview 5:\nI love this place, this is the 2nd time we visit this hotel. Be papared to walk Food is great, the restaurants are the same but the main one changes dinner menu every night. lunch? forget about that!! snack in the pool restaurant, then take a SIESTA play volleyball good tournaments EUROPEANS vs others the show at night are very entertaining If you pretend to ride the bus to Playa del Carmen reserve your seat 1 day before, worth the return in a TAXI\n\nReview 6:\nMy wife and two-year old son stayed for six nights at this resort. The beach is very nice, and the pools, as well. But the rooms and resort in general are aging and in need of refurbishments. Your air conditioner is a prop, It does not actually cool the air. It is much like the staff at the front desk. They are there, but they won't do much for you. You'll get nod of the head and smile, probably even assurance that what you ask for will be done, but good luck. They won't follow through, and what they tell you may not be true. They just hope you don't come back later to call you out on their fibs. This is not worthy of a four-star resort. Call it three. When I consider the staff at this resort, incompetent and unhelpful are words that come to mind.\n\nReview 7:\nTHE hotel has very bad internet connection, the rooms are old even the privilege room were I stayed , food the same every day. THIS is a 3 with a big minus hotel. Overall vacation was darkened when i had to use one of the public phone in the hotel territory which was a scammed phone that robbed my credit card for 220 USD. What did the hotel management say to me, is that they will look into the problem but they didn't. Will never stay at this hotel.\n\nReview 8:\nYes, the beach was beautiful, we'll give them that. However, it is a topless beach. We were unaware that most of the guests travel from Europe, Hardly anyone, including the staff, speaks English. The hotel was not very clean. There was a cockroach problem in the room. There was also a foul odor coming from the shower drain, that the staff could not figure out or fix for the entire time we were there. The front desk relayed incorrect telephone messages from our tour guide, messing up our excursion plans so that we missed out on things that we had planned and paid for (these trips were only planned for a certain day of the week). I have been to all-inclusive resorts before and wasn't expecting a five star hotel, but we seriously considerd leaving early and tried to get flights out of there...I actually broke down in tears because I wasted my vacation days and money here.\n\nReview 9:\nWe are writing this review to warn american travelers to not take any valuables with you to this hotel. If you really need something valuable with you lock it away. This is not the first review about stolen goods in this hotel. I forgot to put away my silver jewerly set and it was stolen from my bag in a drawer. We came back from lunch on our last day in the room and found a security employee in our room with no reason for being there. He was using our room phone although they all have radios to communicate with each other. We also had a bag stolen from the beach--thankfully we had only a book and a snorkeling mask in this bag and took our camera with us. We liked the hotel otherwise but the thought of somebody going through our things makes us disgusted.\n\nReview 10:\nI went with some friends 10 days in august. I had lots of fun and the experience was great. Lovely beach, very nice entertainment team and employees from the hotel were very polite and helpful. Rooms were pretty big and food ok. I totally recomend it if you wanna have a real caribean beach.\n\nReview 11:\nDon't go there! This a friend advice, trust me. The hotel should be a 3 stars not 4 stars semi-luxe. Needs urgent refurbishment, the food is tasteless and the service was bad. The pool is too litle for that kind of hotel and everything looks old. The rooms were so bad that in 2 nights we've stayed there we were in 4 different rooms and they didn't show any interest in solving our situation. The price you pay in this hotel is to high for the service they offer and with more 100\u20ac you can stay in a 5 stars (we were staying in Mexico 7 nights and after 2, we payed more 90\u20ac and moved to Iberostar Paraiso Beach and it was spectacular!). Despite the buildings in the outside looked beautifull, all the rest in this hotel doesn't worth the money you pay. And finally the road to this hotel is a shame. The taxi driver told us that few of them accept go there because they can broke their cars!\n\nReview 12:\nArrived late in the evening, with no other check ins and it took 45 mins. there there was no one to assist with our luggage. Hotel has just reopened and our rooms were quite a walk. Service was the worst. No one seemed to care!!! When you asked for anything, they just nodded and left, but never returned. Over all the food was good, but by the 2nd day, not even that mattered, as it took forever to be served. 6 people for dinner, only 4 were served and by the time they were almost finished, the last two were served, all because all the staff were in the kitchen watching the football game. Hence we miss the evening show. Bugs in the rooms, no room service,... NEVER AGAIN.\n\nReview 13:\nthere were 3 of us ...a couple and my daughter, we stayed here for a week and we were aware that the beach was the best of it. Priviledge room were pretty good, the a la carte restaurants the food was good as well. The buffet was missing variety and poor selection. The service was ok a lot of waiting to do is like they were short on staff at times because we would be waiting to be seated and for water. This is a family hotel with mainly europeans guests and dont stop smoking and everywhere. There were a lot of animals but it was very well kept and the animals were not disturbing. The beach was gorgeous is the best part of this resort... spa was really good too. I recomend going to xcaret and stay late to watch the show. The entertaintment team did a good job with all the guests. The night show was ok. I recomend this hotel if you are ok with everything i mentioned above i guess.\n\nReview 14:\nLooks can be decieving, the place is a dump. There is only one place to eat and it reminds me of a cafeteria from college. We wouldn't feed this food to the homeless in the U.S. for we wounldn't want them to get as sick as we did. There is no room service, and no mini-bar. The rooms were dirty, lots of bugs. We also enjoyed the constant construction going on during our stay. We thought we would leave the room and go to the pool to relax but to be annoyed by more construction. The road to the hotel was one giant pot hole. the service is terrible. they only like when you tip them to get more service. All Inclusive, no not at all. One of the restaraunts cost 50 dollars a person.\n\nReview 15:\nIll try to resume my oppinion about this hotel... The Hotel itself is great, not a 5 star with all the luxury but its very natural, cosy and it has all the requirements you can wish for. Rooms are pretty cool (at least the priviledge) and the restaurants are also very nice. The main restaurant has buffet with plenty to eat, just missing more fish and fruit in my point of view. Beach is very nice and it has all the chairs you can get as well as places with shadow, dont pay attention to reviews saying otherwise, its just stupid. Basically you will feel at home in this place, this pleases me a lot! Ill return for sure!\n\nReview 16:\nbeach,food, service, drinks, staff were all grand, only negative: pool bar should be for adults only\n\nReview 17:\nstayed here 2/4-2/11, and have already rebooked for nov. over th'giving. have been to MX 7 times; 5 times on east coast. had a privilege room which gets you tickets/preferred reservations at 3 ala carte rest. plus 3 tickets to the tapas rest. very good food overall. breakfast is good-made to order omlettes. rooms very clean as is the entire resort. we prefer smaller resorts & this place fit the bill to a \"T\"! mostly euro crowd which is fine with us! beach is topless & the sand never ever gets hot! top tier liquor; dos equis on tap. handicap friendly: trex-like walkway to the beach & to 2 reserved area's for handicapped folks. they also have 3 \"beach wheelchairs\". overall, an excellent place to unwind & have a great time!\n\nReview 18:\nCatalonia Maroma has 0 night life and excitement. The pool, hotub, restaurants, and buffets all close at 9pm. The first day we arrived there, our room was infested with cock roaches and the TV and internet are obsolete. No room service was offered when we requested and half the staff didn't speak english. Their food at the restaurants was the same food day after day and there drinks were nothing more than water and coloring. We were told we wold receive free messages but when we went there, they charged us $70USD an hour. The resort hosts annoying vendors who push you to BUY BUY BUY !!!! Go to another resort and save your money.\n\nReview 19:\nAfter travelling past gorgeous hotels, we turned onto a long dusty road full of pot holes, which led us to the hotel. The first room we had was covered in mold in every corner of the room and smelled. Signature Tours whom we had travelled with never showed up until we called and complained. The next day the hotel moved us to a different room, after we complained of the problem. The front desk was quite ignorant and would refuse to communicate in anything but spanish or italian, even though they did speak and understand english, This is an italian only hotel, that went bankrupt, so italian quests resented non-italians being present and us aware of their displeasure. The beaches and pool are are beautiful and well looked after. The food was ok, and there was lots of it with good variety. We took this as a last minute vacation so did not pay a lot for it thank goodness. We got our money's worth, but we would not have wanted stay more than the one week.\n\nReview 20:\nThis resort is near perfect for my wife and me. The food is very good, the grounds are beautiful, rooms are spacious and clean, the staff are great, and (very important) the coffee is excellent. There is also an onsite dive shop (Pro-Dive) with some very decent, low-stress, shallow dive sites within a few minutes boat ride from the beach. With the nice, deep pool, this is the perfect place to get your dive certification, if you're so inclined. The beach is excellent as well. Interestingly, this place caters to a largely European crowd. Most guests are either French, Italian, Spanish or Canadian. We've only ever met one American in the place (he sure was lonely). We love the place, and although we talk about going somewhere new next time, I kinda think we'll probably just keep coming back to Catalonia Playa Maroma. You can go wrong with resorts in Mexico, but this place has yet to let us down.\n\nReview 21:\nFor this review I don\u2019t need to think a lot, Excellent staff, great resort, if you\u2019re considering it, don\u2019t lose more time, book with all included and go. Just one detail that I was a little sad with; they don\u2019t have, and doesn\u2019t exists nearby, any motor water sports, no motorboats, no jet skis, nothing, pity.\n\nReview 22:\nWe stayed the first week of March, had the vacation that we much needed and hoped for. We've been to many all inclusives in Mexico, Cuba and DR, as well as many caribbean cruises. Now we just like to go for the relaxation..no activities or tours. It was so perfect..everyday long walks on the beautiful beach. Siestas and reading under the palapa in the afternoon. It was so peaceful. We loved that it's a smaller property and has so much nature. The staff were so hard working and friendly. Late afternoon they have tea/coffee and cookies in the lobby. We might return but the only part we did not like was the food. It's really too bad but even my husband had some days that he couldn't find something he liked in the buffet, and he has never met a buffet that he didn't like. The sit down restaurants had a certain fake elegance and poor quality of meals. We got a great deal so we were just so happy to be in a beautiful place with no phones and no traffic! I have to thank the waiter Jorge, the gift shop girl Meriel and all the staff were wonderful!\n\nReview 23:\nThe highlight here was the warm and friendly feeling I felt here by the staff.Everyone here from the check-in ,restaurant waiters,pool staff and especially the animation personel were great.They do try their best to make your stay here very special.Kudos to all the staff,especially Mariana with the animation crew[kids club] who gave my granddaughter Megan the time of here life. We stayed in the privliged section and they met our room requests.Thanks! The resort itself is a little worn and not 5 star ,but an excellent value if you want to watch your budget. All the restaurants can compete with a 5 star resort and were excellent . I have stayed at the Excellence and Iberostar Del Mar in the area ,so I can make some comparisions. The beach and pool are great and great to relax on. You can't go wrong here .If you are booked here you made a great choice.You will love the staff ,restaurants,pool,and beach. And to the people at the Catolina Maroma THANKS for a great time!!! !\n\nReview 24:\nMy husband and I spent 3 beautiful days until he was hospitalized with a heart problem. The hotel grounds are perfectly maintained and the staff is attentive and friendly. The beach is absolutely perfect with powder white sand and clear blue water. We could not have asked for a better location. The food that we tried was excellent. We were unable to make it to the seafood restaurant but the buffet, steak house, and Mexican restaurants were all very good with plenty of atmosphere. Our room had an ocean view and the housekeeping staff did a wonderful job. We enjoyed the towel animals. I have nothing but positive things to say about Catalonia Playa Maroma. We hope to be able to go back. I highly recommend it. !\n\nReview 25:\nhad an unbelievably wonderful stay. had my parents and our daughter and son-in-law with my husband and i. we stayed in the 'privilege' rooms, which were out of this world!! VERY clean resort!! food delicious!! everything was perfect! we WILL be going back! !\n\nReview 26:\nWe have been to Playa Del Carmen many times and this was by far our worst experience. The rooms were in need of major renovations! The linens are in awful conditions. It is a self serve resort. There are no servers at the pool or by the beach. The resort was owned by an Italian company and has been sold to a Spanish company. It caters to Italians, French, and Spanish and we were the only Americans at the resort. The only positives were the beach which is huge and beautiful and the grounds are well kept. There are too many other resorts that are priced in the same range that provide amazing service to waste time at this resort.\n\nReview 27:\nIn a nut shell \"the beach is the best\". soft white sand, plenty of lounge chairs. to reserve a palapa get out early in morning. you can walk 1 hour on the beach in both directions. hotel staff and entertainers are the greatest. shows were ok and presented in 4 languages. Lots of french european visitors. cab for 2 to playa del carmen $20 us. food overall was ok. buffets are sufficent, could use more varity. terrace resturant was the best. hotel was clean and grounds were well kept. this hotel was a 4 star. secrets next door was a little more eligant but you'll love this place. we would recommend CPM and would return.\n\nReview 28:\nThe hotel was exceptionally clean. Staff was friendly and helpful in everything we did. The food was great at buffet with many choices for all likings. The al a carte restaurants were good as well. The beach is as you see it in pictures. The beach is absolutely amazing. The resort is set in the jungle and they have done a great job preserving it. The resort exceeded all our expectations.\n\nReview 29:\nTotally loved the typical Mexican atmosphere of this small resort. The staff were very friendly, genuine and helpful. Ali at the front desk made our check in smooth and efficient. Food was beyond expectations. Buffet was so good that we were almost sorry we were missing out on it when we went to the a la carte restaurants. Enjoyed the fact we did not have to make reservations for the a la carte restaurants. The chic Italian restaurant was fabulous. By his special attention Fabio our server made the whole evening even more memorable. The filet mignon at the steak house was mouthwatering... Truly a remarkable vacation. The only negative is that we found there was a lack of live music in the entertainement department. (kareoke singers does not really qualify as live music in our opinion..but hey it is just an opinion right?)\n\nReview 30:\nThe staff is great and the food . The furniture in the room is really old .. rusty . If you want to spend some time in the room the room is really old and not nice at all . At the end of our vacation our both cameras video and photo have been stollen . To go to Playa del Carmen is free from the hotel leaving at 10 AM and return at 5PM from Playa del Carmen . The taxi to go back to the hotel is $ 20 .\n\nReview 31:\nLet me be straight. We've been here last year and were hoping for return - so we have booked it for 6 nights 26 of June to 2 of July. So let me begin with what left good here : beach and nature. Yes,thats all) really. Bad: Food is almost becoame inedible - the only place that caters at least somekind of edible food is Italian. Breakfast, Dinner and Lunch buffets at Pajarito are very, very limited even as for an all-inclusive. Very rude staff. No one speaks English at least at medium level, as far as I am European, I can say they they treat Americans not very friendly, it is very obvious, management have no idea whats going on here, comparing with last year stay it is total waste of money and time - even beach became junk fulled and water dropped with plastic and bags... shame. The internet is rare guest and in rooms its almost non-existant, for quite developed country like Mexico its weird. I wouldnt return, sorry guys(\n\nReview 32:\nThe beach was gorgeous, the food excellent, lots of variety. . We upgraded to a privilge room, which included spa, and a $50.00 supper each, and that was an experience too, the basic room was too blah.. , mattress too hard, but then again, you.re only there to shower and sleep. I loved it !! Dont miss XCaret, it.s an excursion for 139.00, snorkling and the grand show at 6:00 ! !\n\nReview 33:\nVery good 4* resort. It's worthy the money. Good location. Good animation. Very pleasant people\n\nReview 34:\nI have been very happy with my vacation .... The place is perfect! Too bad that in the end we were sad to find out that it's not such a safe place as the last day before we leave I got my Longines watch stolen from the safety box of my room.. Too disappointed ..... I will never go back to this place...\n\nReview 35:\nAfter reading some of the reviews from earlier in the year, we were worried that we would have difficulty getting the privileged room we booked online. When we arrived, a hotel staff member took my suitcase and asked me if I wanted a beer or a margarita. That sets a wonderful tone for the beginning of a vacation! From then on we were in for a real treat, as the staff were extremely friendly, hard working and helpful. We got a room that looked exactly like the photos of the fabulous room we booked online, and the beach was the most beautiful I'd ever seen. There were great restaurants and easy access to tours and activities. I was a bit worried that my limited Spanish would be a problem, but everyone spoke very good English (and at least three other languages) and were always willing to help me improve my Spanish when I didn't know quite how to say things. The room was extremely clean and our refrigerator was always stocked. The grounds felt very safe even for the most clueless of tourists (me). Be sure to eat at the Mexican restaurant and order a Riviera Maya.\n\nReview 36:\nThe hotel is better than expected. Very laid back with efficient yet friendly staff who genuinely seem to want to help. Food was excellent especially in the speciality restaurants. Grounds and gardens are very calming. Probably one of the best beaches in Mexico, great swimming and beach walking. Good sports facilities. The only drawback is the rooms that definitely need upgrading/renovation.\n\nReview 37:\nThis was my first experience with an all inclusive resort & I am hooked. The grounds were beautiful & well cared for, the staff was friendly & efficient, and check in and check out were a breeze. The beds are comfortable and the rooms are quiet. I would recommend that if you plan on dinning in the restaurant choices any time after 7pm that you make a reservation. We were told @ check in that they were not needed & on our last night we had to eat the buffet again because the 3 restaurant options were full & \"not seating after 9:30pm\" and we were there @ 8:45pm. I would also recommend Olympus for any tour, scuba or snorkelling experience you care to have. They have more reasonable prices than the on site dive shop. We went to Tulum, the cenotes (water filled caves) & the zip line through Olympus & it was awesome! This is the most beautiful beach in the world!\n\nReview 38:\nMe and my husband had a wonderful stay here. The staff is really outstanding and friendly .the property is clean well kept and has something for everyone,in my opinion. I absolutely loved the food, great variety.great beach one on the nicer ones I ve seen Goes on forever...... The room was great. I would defiantly recommend this hotel to anyone,money well spent for a very pleasant relaxing week !\n\nReview 39:\nMy husband and I spent 5 nights here in mid Feb/10.We rented a car on line and picked it up at the airport..Executive Car rentals.It is a very easy drive to the resort with lots of free parking.It gave us the freedom to do some exploring .We went to Royal Tulum Catalonia resort one day to look around,,showed our grey wristband and spent a day there. (everyone there had a grey wristband).We had booked a priveledged room that had a very comfortable king size bed and internet connection in the rooom......would do that again. Food was great,night entertainment was pretty cheesy. The beach was fantastic!Not crowded and always lots of chairs. Would we return?You bet!\n\nReview 40:\nExpedient service upon arrival, Quick check-in,detailed info. regarding your stay and locations of all the necessary amenities on the property. Friendly staff, very quick to solve any issues one might have. Security took a watchful eye on you when leaving and returning from the property which would make anyone feel safe. Staff worked constantly keeping the grounds looking beautiful and inviting. Everyone was willing to do what it takes to resolve even the smallest issue. I couldn't think of anything that I had a problem with but I'm sure if a problem arises they would handle it. I LOVED this place and I will be returning soon.There was no need to even leave the property if you didn't want to because everything was there. This place is a 91/2 on the scale of 1-10. I am fortunate to travel enough to know the difference. I've worked in the hospitality business for years and this place is budget friendly for what you experience as their guest.\n\nReview 41:\nThe Catalonia Playa Maroma provided us with a most delightful and comfortable experience. The is a 2 story Hotel, nestled in mature landscaping and I was told about 11 years old. It respects it's natural sea shore location, emphasizing Maroma Beach...the softest white powder beach in the world. The service staff is OUTSTANDING, the price inclusive of hotel, food, and beverages, the pool oversized, the grounds well kept,.....what more can you ask for? The beach area provided the most generous area of of shade of the hotels in the area. We enjoyed it in August, missing the crowds of high season . The room was a simple, but a generous size with a free stocked bar and plazma TV, non smoking available. As mentioned by previous reviewers, this location is a favorite by European vacationers, more so than American's which provided a sense of travel it self. Finally,, the activities staff/ entertainment staff were especially inclusive with multiple choice options during the day AND, transformed into a talented theatrical group in the the evening. Loved it!\n\nReview 42:\nWe travelled to the Catalonia Playa Maroma during the last week of Sept. and beginning of October. Of our 6 visits to the Mayan Riviera this resort has the best location. The beach and ocean were fantastic. The rooms/buildings are hidden off the main path and accessed thru short jungle walkways. Although the resort is older, the rooms were clean and comfortable. The air conditioning at times was tempermental. Any problems were dealt with very quicklly by the staff. The food was OK, there was always something to satisfy our group. the a la cartes were alright, the portions huge for some entres. In particular the breads and desserts were especially good.\n\nReview 43:\nLoved it! The hotel was very clean, the staff were friendly and despite the large number of guests, it never felt crowded and it was very quiet. There was lots to do at the hotel if you wanted to be active, but it did feel a bit isolated. The food was okay; it wasn't that it was bad, it was just cooked in the same style every day and it got boring after 2 weeks. The beach was beautiful but be warned, it does cater to Europeans so there is an option of sunbathing topless.\n\nReview 44:\nIf you are coming here in the next month and you care allergic to mosquitos then change your booking. The hotel is lovely because it is in the jungle but there has been a lot of rain and so there are exceptionally bad mosquiton here. no repellant works and everyone is going crazy, so bring citronella candles or smoke coils with you. the hotel are doing NOTHING to help cusotmesr, we asked for smoke coils for our room but they said they did not have any, even though every night they burn them near the buffet food. bring long clothes and tops and make sure you bring plenty of anti histamine tablets, I do not normally suffer but everyone is getting bitten all day long. The hotel need to do more to help deter them from teh rooms, they spray once a day but the outbreak is exceptional according to the staff.\n\nReview 45:\nThis was our second trip to Catalonia Playa Maroma (Jan. 11-18, 2012) our first trip was last January. This time it was just my wife & I. We decided to go back since our first visit was so wonderful. However this time we found the service in the main Buffet dining room had gone downhill. There seemed to be less staff and some of the food was barely warm - these seemed to be the case at the A-La-Carte restaurants as well. The resort it self was wonderful and the maid service was exceptional, as was the check-in and check-out at the Privilege Lounge area - Muriel was fantastic - she even gave us some of her favourite Mexican recipes. This is still one of the best beach resorts for the money. If you are more of a pool person this is probably not your cup of tea - this is for the beach loving tourist. Because of the less than ideal service/quality we will probably not return next year\n\nReview 46:\nThis is a wonderful hotel, especialy if you have young chldren. Our son is 2 years old and he had GREAT time here. He loved the pool, activities, food, and they even have a little playground/fun house for kids. We stayed a week and did not have bad experience. Food was delicious, service excellent, room clean and nice. I would highly recommend this hotel to anybody who wants to relax and spend some wondeful time. PS be prepared, many Europeans come here, which means speedos, topless and smoking around you. We are Europeans living in USA and felt like being home again\n\nReview 47:\nEverything went well, food was great, topless beach was awsome!! lots of young hot women. Rooms were clean and overall cleanliness was 100%. Lots of things to do, and the animation group was over the top. I would definately recommend this site for anyone who doesn't want to spend too much money and have an amazing time.\n\nReview 48:\nSpent a week in early November. Had great time, with no major issues. Would definitely go back and have recommended this resort to others already.\n\nReview 49:\nWe stayed for 2 weeks at Catalonia Playa Maroma and were joined by our friends from Edmonton. We had read about the hotel on-line and checked the reviews on Tripadvisor before booking. Everything about the hotel lived up to our expectations. The beach is magnificent and the accommodations, while older, are very nice. The food was very good. We only went to 2 of the 4 restaurants as the buffet has everything one would want. The staff are most helpful and the shows at night are good. This hotel caters to visitors from Italy, France and Quebec and English-speakers are few among the guests. If English-speaking, I would recommend going with more than one couple. Also, as noted in many reviews, there is far too much smoking by the Europeans and Quebecois. It is not allowed in the dining areas, but for drinks before dinner or entertainment in the main foyer, it can be very unpleasant with second-hand fumes.\n\nReview 50:\nOne of the best, most accommodating places we've ever been, and we travel a lot. Privileged is worth every penny: beautiful rooms, private beach with drink service, free a la carte where non-privileged have to pay, and a rooftop lunch restaurant with the best food on the resort. The beach is beautiful and the hotel grounds are amazing. Loved every minute of this place, and would go back (we were sad to leave). One Minor Complaint: TONS of french speaking people; however, this is not the resorts fault. It was a real struggle to find people who spoke English, and I'm talking about guests, not staff by the way.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32883, "query_start_index": 32885, "query_end_index": 32885, "truncation_seperator": "... 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{"id": "149920", "pid": "149920", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe visited this property for a long weekend getaway and the fact that we were able to take advantage of very low airfare. We wanted a relaxing weekend of beach lounging, casino gaming, and Caribbean dining. This property delivered. While not in the newest section of beach properties (like Isla Verde), it had a great pool area and an adequate but small beach (with free chaise and umbrellas) that was fairly crowded over the weekend. We were upgraded to a Jr. Suite on the 20th floor which was very nice and quiet. The only complaint would be that the bathroom was pretty small. It was nice to view the city, beach and Old San Juan from our balconies. The casino is smallish but hosts most all table games and poker. I found the employees very friendly and bilingual. We enjoyed the local music performed at the lobby bar - it made you feel like you were in the Caribbean!\n\nReview 2:\nWe were waking up with bites and when we brought it up with the front desk and manager they just denied any bug problem existed and just offered to change the sheets. We wanted a room change but since they were fully booked, they asked us if we would like free breakfast instead! ?#@ Seriously? breakfast? They didnt even have any bug sprays or anything that they could give us for the problem. They didn't even offer to have us switch rooms the next day...so we kept bringing up the issue with them and then they said they would bring specialist to come in to inspect the bed but when i asked for the report no one knew of anything so we just gave up! Honestly, it was a frustrating experience. To add to that the room was really damp (the bedding, chair, and carpet were damp) and the AC in our room was not working properly. I think we just had bad luck and got a horrible room. Im sure others have a better experience here.\n\nReview 3:\nWe booked the Marriott San Juan, opting for a beach hotel over the boutique hotel in old San Juan. That turned out to be a big mistake, since the beaches were closed for our entire trip, due to high winds, making the pool area a total mob scene. Our rooms were very nice, with beautiful views of the ocean, extremely comfortable beds, and very nice bathrooms. The rooms were spotlessly clean, and we found the staff to be extremely friendly and helpful. The problem? The common areas. Obviously it's a casino, and that should have tipped us off, but there's absolutely no quiet spot to have a glass of wine or a relaxed after dinner drink. The big, loud bar, which dominates the main floor, has a slightly sleazy feel, as does the casino. Yes, we played the slots and had fun with it, but, aside from our rooms, there was just nowhere to escape.\n\nReview 4:\nJust spent 5 nights here with family...there is construction outside hotel which makes it very unappetizing the moment I saw it. Certainly they left that out on the website. Also, at the beach bar restaurant, there are hundreds of pidgeons flying around and walking on the tables, under your chair and everywhere you eat. If you lounge by the pool, they are under the lounge chair......always lurking around. All they do is put up a sign that says, \"Please don't feed the pidgeons!\" However, they are everywhere. Also, on the 21st floor executive lounge, if you want to eat breakfast outside......pidgeons are walking on the tables outside! Every meal at the La Vista or Tuscany is $50 plus for 2 people. They charged $6 for a glass of orange juice and $6 for a pot of coffee. Imagine....it wasn't included in buffet. The surrounding area is slum like. The worst restaurant in New York would be considered the best restaurant over there in this area of Puerto Rico. Three different people gave 3 different directions to golf & I got lost. Don't rent a car....the people drive insane and are horn happy all the time.\n\nReview 5:\nMarriott Stellaris is not a resort, it is a basic hotel, in the middle of a dirty, crowded, and deteriorating city of San Juan. Adjacent to the hotel property are vacant and decrepit buildings. The beach, skyline on the Jersey shore is more beautiful. The pictures on Marriott.com are incredibly misleading. Hotel staff and service is acceptable. However, resort like amenities are non-existent or require an additional charge (ex/. Tennis). Each of our seven nights, there was high school prom held in the lobby and ballroom of the hotel. Beach access closes at 6:30 PM due to beach crime. If you want to relive Spring Break, come to San Juan. If you want relax and have a peaceful vacation as a RESORT, go elsewhere or just go to your local Fairfield Inn.\n\nReview 6:\nWe loved everything about this Marriott. The beach is very nice and big. All the staff at this hotel were very helpful.Tthe cleaning staff also did a great job of cleaning our room. We loved this hotel. It also was in a great safe area where there are many restraunts to walk to. We would stay here again! :)\n\nReview 7:\nHotel is under construction. Dust and debri everywhere. Call and ask frist before you book. Ask for a room as far away from the main building.\n\nReview 8:\nLoved this hotel. Rooms clean, pool fantastic, beach access wonderful. Just a four day weekend, but it couldn't have been better. Flew in from Boston with four other friends, and we all agreed that we couldn't have made a better choice. I've stayed in Isla Verde, but now prefer this location. Easy walking to many stores and restaurants. The water slide at the pool was also a bonus!\n\nReview 9:\nAt the last minute we decided to book a flight and trip to San Juan Puerto Rico. Although relatively expensive due to school vacation week, this destination and this hotel seemed to be a significantly better value than other islands and other hotels in Puerto Rico. The hotel was obviously very full with demanding families, like ours, but we ran into almost no problems, with the possible exception of a very crowded beach (as the weather was perfect). We ordered room service a few times, had lunch at the pool/beach bar twice, and had breakfast in the restaurant twice...all good experiences. We booked two local tours through the hotel activity desk (bio bay and horseback), and both these experiences were positive as well. Returned home feeling relaxed and not broke.\n\nReview 10:\nWe had a terrible experience in the casino, which made us NEVER want to stay or associate with Marriott. We had a small dispute about a few bucks while playing at one of the tables. As the dispute continued with the dealer, the manager came over and quickly and professionally resolved the issue. The dealer, Iris, was rude, barely spoke English and continued barking rude remarks at us. If it wasn't for her big loud mouth we would have continued playing, instead, one lousy employee ruined Marriott for us.\n\nReview 11:\nDisappointing hotel. There is a good health club, and a helpful concierge desk. Otherwise, generally poor service, unimpressive employee attitudes. In the executive lounge they run vacuum cleaner 5 feet from where you're eating, and your presence is the inconvenience. No functional internet service. It connects (hotel to computer), but never loads a page. Technical people on the phone couldn't solve the problem. I talked to someone who had a router sent to his room, and he never got it to work either. Other guests reported the same problem. Expensive hotel - resort fee, parking, internet (doesn't work), taxes ADD $100 US to daily room cost. Nightly music in the lobby bar is so loud it would cause hearing damage if you were standing at the front desk for more than a few minutes. I would rate this hotel near the bottom of all upscale hotels I have stayed at in the U.S., much less in other countries.\n\nReview 12:\nThe stay was decent. The rooms were clean. The staff was exceptional. Restaurants were not very good - Tuscans was just plain bad. Italian food is easy but the Olive Garden would have provided a better meal than Tuscans. Hardly ever eat in hotel restuarants but after a long day of travel and late check-in it was a must. If you like to gamble don't stay at this hotel. Casino staff was bad and the level of play was very weak. Drinks and bars were great, staff was quick and friendly. Close enough to OSJ and the concierge provided plenty of information and great drivers.\n\nReview 13:\n_Lousy Internet service (for which they charge 14.95 a day), cold lobby crowded with hard chairs. There are 2 buildings, the lowrise gets NO sun at all in the balconies, the taller one does late in the afternoon. The Pool sunshine is blocked most of the time by the buildings. The beach is so- so. Food at the hotel was bland and ordinary. Waiters were innattentive to all....they gather in groups and \"chatted\" loudly amongst themselves....annoyed when called. Our mattress on the 10th floor was like sleeping in two holes...requests to turn it were met with \"we do not do that\". The room rug was barely passable. The area (condado) is full of boarded up stores and tourist trap restaurants. We ate out by the small pool bar one day and were all DELUGED with pigeons flapping and landing on our table to grab food. Talk about disgusting! THE STELLARIS IS NOT MARRIOTT QUALITY and we are Marriott fans. Marriott needs to clean this place up, upgrade or sell it.\n\nReview 14:\nWe stayed here for two days prior to our cruise. We had read that upon arrival many people had to wait for their room, which we did also, however, sitting out at the beach bar, with the sound of the ocean and just relaxing after traveling all day was really not a bad wait! Our room had a balcony that overlooked the pool and beach. The views were great. Staff here was very professional and helpful. We received a great recommendation for dinner both nights. One of the nights we went into Old San Juan for dinner at a restaurant called Marmalade. If you get the chance, I would highly recommend having the hotel make a reservation for you. Overall this is a great place to stay and would highly recommend staying if you get the chance.\n\nReview 15:\nBad customer service, i was told that my rate will be $480.00 for 2 nights, when i did check out, they charge me 480 per night. very dusty room, my son get sick for 2 weeks. food no good, staff not friendly at all not worth a penny,\n\nReview 16:\nI paid $110 a night for this room on priceline. We had a tower room and garden room. I would never paid the normal $300ish price for these run down rooms. I felt more dirty when I got out of the shower then when I got in!!! There was mold everywhere. The beds were nice, as well as the pool and the ocean. Other then that this hotel really needs its 6 month reno. I feel a little ripped off paying $110 for the room.\n\nReview 17:\nThe room was your basic Marriott room, and definately not worth $350 a night!! Location was ok if you're ok with gangs going up and down the streets in front of the hotel. We did not feel safe at all. The food at La Vista was good, but again not worth the cost. Except for the doorman and Efrain, the waiter, it seemed everyone had a \"chip on their shoulder\". Bad attitudes from the staff. Tried to meet with the hotel manager to discuss an incident, but, he never responded. We couldn't wait to leave! We'll never go back!\n\nReview 18:\nWent for 2 nights..what a mistake. I have just starting using Marriott for travel and thought it would be great. The hotel staff and facilities were simply overwhelmed by the number of guests. There were never any lounges available at the pool or beach... and most people would simply pile their belongings on the chairs and then never use them. The pool area was disgusting... towels strewn everywhere... Marriott point redeemers chomping on cheetos and guzzling soda from the Walgreens across the street. The place looked like Woodstock after the concert was over. Food at the hotel was disgusting.. overpriced and overcooked. Our room had disfunctional air conditioning that would not dehumdify the room .. humidity was 85%. The staff brought a dehumidifier.. but it did not work..so we gave up and wore damp clothes . The manager is sympathetic.. but the other staff look at you with a blank stare knowing you will be checking out soon. Could not wait to leave. In the future.. I will stay at La Concha right down the street... walked around the place... a calm oasis compared to the hell of the Marriott .\n\nReview 19:\nJust came back from 6 night stay at Marriot. Beautiful Ocean Beach..clean. Pool is ony 4 feet deep and covered with shade most of the day. Beach food is excellent. We tried the onsite buffet for Christmas Day Buffet. The food was OK but we felt it was way over priced for what was offered. Lots of surrounding resturants to choose from. We especially liked Alibaba ( Turkish, Middleastern). Our room phones did not work after day 2 of 6 of our stay. Asked Front desk to fix. They said they would but never did..We did not call again. Had some nice bath robes but those were taken with used towels and not returned. Again, requested repleacement on day 2...promised that shoudlnot be a problem..never happened!!! We checked out at 9:15..only to realize tht if we had checked out by 9:00 Am, we would have had $50 credit for breakfast that morning. That info was on the checkout papers they slide under your door the night before you leave..well we never read the second page till later. Asked the Hotel if thye can still honor the offer but they said no! !\n\nReview 20:\nWe stayed here on Jan 15th, 2011 as an over night prior to boarding a cruise the next day. The grounds are beautiful. Very clean pool and beach area. Our room was just fine for the one night. Quite spacious and super clean. The drinks are a bit pricy but the hotel is located within walking distance of all kinds of different restaurants and bars. We would definately stay here again.\n\nReview 21:\nI looked at reviews prior to the trip which made me kind of disappointed in our choice but when we got here I forgot the poor reviews altogether. The service was good, check in was fast, and beach was great. We had 80-83 degree weather and sunny skies the whole time. We loved the tour of old sand juan and the bacardi factory. A few pointers: Go to a grocery store and buy alcohol because buying it at the bar the whole time will get very expensive, the tour of the caves and the satellite was not worth the money ($236 for two people), I heard the trip to snorkel on the catamarran was fantastic and well worth the money which is about $100 for two people. We played at the casino and ended up leaving with $600 more than what we came in with playing black jack at the $5 tables. I loved our trip and had such a good time at the marriott.\n\nReview 22:\nDefinitely did'nt want to leave. It was the type of place you really feel comfortable at. All the staff was helpful and all of them speak english. It wasnt all inclusive but there was alot of restaurants all walking distance from the hotel. For breakfast you HAVE to go to Pinkys (make left out of hotel, 3 or 4 blocks down on the left next to starbucks). For lunch try anything and for dinner you MUST have Buena Verde (I think). Its real close to the hotel, make left out of hotel, accross the street one block down. Kinda pricy but you wont be disappointed. Back to the hotel; it was clean, recently renovated, modern, NICE pool and jaccuzi, real clean beach and nice staff. What more do you need. You gotta go to Old San Juan. Oh yeah, the drinks at the hotel were real expensive. make sure you get wasted during happy hour or buy your liquor outside and bring back to the room.\n\nReview 23:\nThe hotel itself was very nice and clean, staff was friendly and very attentive. My discontent with the hotel is with their policy with the resort fees and room deposits. I was traveling with as a family of 4 and reserved 2 rooms. At check in they pulled out a $250 security deposit per room. In addition to that they charged a $69 resort fee per room that was allegedly going to be charged upon check out but appeared on my account the second night of our stay. The security deposits were eventually credited to my account but it wasn't until 3 days after we got back from our vacation. Additionally, there were various miscellaneous \"pending\" transactions that kept appearing in my account for mysterious amounts. Again, this was all credited back to my account but it was inconvenient to have funds tied up while they sorted out the confusion.\n\nReview 24:\nThis hotel doesn't look like much from the outside, but I've stayed here several times for business and have loved it every time. The lobby is huge and impressive, with live music playing on the weekends. There is a casino that the locals like to go to as well. The rooms are nice and the beds are very comfortable. Always a good night's rest at this Marriott. The two pools are awesome. Very relaxing and there is also a slide that is fun for kids and adults. The beach is fine. It tends to have a lot of sea weed. I guess the only drawback is that this hotel isn't near Old Town San Juan. But there is plenty of nightlife in the lobby and the casino. This is not a dull hotel.\n\nReview 25:\nThis is a fantastic hotel. Great location and services. It's right on the ocean and has 2 nice pools. We had an oceanfront corner room with 2 balconies (1 was 25' long and the other was 15' long). There was live music 2 of the 3 nights we were there and volleyball only took up 1 pool on 1 day for approx. 3 hrs. Christina at the front desk was particularly helpful with directions; bus usage; and restaurant suggestions. Some of the outdoor staff, however, was more interested in socializing with each other or texting than serving customers.\n\nReview 26:\nWe just returned from our 1 week stay at the San Juan Marriott. Our room was very good and my wife loved the plush pillows. The staff was great from check-in to check-out. The entertainment every night was super (everyone was up and dancing till all hours). Some complaints that we read prior go leaving just wasn't there. The beach was clean and yes the neighboring buildings are being worked on so don't look at them, keep your eyes on the ocean and you will have a great time as well. We took a tour through the hotel for the rain forest. Our guide (Gus) was great and well worth the expense. We bought a bottle of rum at the walgreens to cut down on the cost of drinking at the bars all night (saved a bunch). We went to Old San Juan several nights (we recommend the Barrachina - dance show and dinner good and reasonable).\n\nReview 27:\nWe had a wonderful time. Our only issue was the room in the corner. It was SMALL and the bathroom was TINY. Make sure you don't have a room back in the corner with about 3 other rooms. We loved the live music in the lobby at night. Did quite well in the casino.\n\nReview 28:\nMy wife and I spent 5 days at this resort location and found it quite good. We had ocean front rooms that had great views, balconies, and were very nicely done. Room and bath we're very clean and comfortable. The hotel has good restaurants, good beach, and casino. The The location is good, short walks to Condado restaurants, $15 cab ride to old San Juan.\n\nReview 29:\nThe employees were all friendly upon arrival (Emmanuel at the front desk) and during our 7 day, 6 night stay. The hotel is very beautiful. The pictures on this website are spot on. The restaraunt (La Vista) was very expensive and there wasn't a lot of kid friendly items to choose. It cost $50 for myself and two kids to eat breakfast one morning! Our room was very clean and we had hot water at all times. Housekeeping stopped by everyday to check on our room and make sure we didn't need anything and/or to exchange our towels and replenish the free water bottles. The gentleman at the tour desk was very helpful although the older woman was not (the only downside). The beach is right behind the hotel. i had to pay to use an umbrella but the chairs were free. The pool is small and great for kids as well. The police presence is very apparent in the area, felt safe at all times. Overall, the hotel is very nice and I'm glad I chose to stay here for my first visit to Puerto Rico.\n\nReview 30:\nwe stayed two nights at the Marriott,it was not good. When we arrived on Sunday night the lobby was outragiously loud and mobbed. Many people were waiting for thier rooms, and complaining. Our room was ready and we checked in quickly. The room was in need of an overhaul. the bathroom had drops of water falling from where i couldn't tell. The pool was smaller than pictured and crowded. Half of the pool is a baby pool and the other half was taken up with a volley ball game. Not inviting. the beach is ok but not enough shade. I would not recommend. /we moved on to the Ritz Carlton and it was terrific, and cheaper rates. The food is better and more reasonable at the marriott.\n\nReview 31:\nThis was our second stay at Marriott and we had a wonderful time as usual. The staff are very helpful and the location couldnt be better. Large rooms. ( we are staying 4 persons in a double room with 2 king beds!) I prefer the cabana wing nice vieu over the garden and pool. Great breakfast overlooking the ocean.I love the homemade granola. The beach is great and there are lots of sunbeds the staff on the beach will help you with everything. This time we stayed 3 nights pro cruising. San Juan is a paradise very friendly and have everything you can wisch for. Good food and prices for exampel go to Puerto Rico Cafe in Old San Juan and eat Baby back ribs. We are from Sweden 24 hours travelling so PR is really worth travelling that time.\n\nReview 32:\nThis was the third time we stayed at the Marriott Stella Solaris. The renovated rooms and fabulous beds make for a wonderful stay. We enjoyed the sumptuous dinner and breakfast buffets. The only negative was the number of children and 'ball playing' allowed in the 'adult' pool and spa area. The security guard made repeated stops at the spa to ask the children to vacate the spa, but they would return shortly. The red flag has been up at the beach each time we have stayed and I wonder now if that is just hotel policy to warn or the waves and undertow.If a shallow pool and lack of swimable beach don't bother you, you'll be pleased with your stay!\n\nReview 33:\nThis hotel was undergoing renovation of the lobby bar when I was there, which made it a building site. It will be much improved when completed. However, it's a tired, beaten up hotel with the feel of a cheap South Lake Tahoe casino about it - there's a small downmarket casino in the lobby area. The pool area is small, but the hotel is on the beach. I was seated by a wall in the breakfast restaurant and noticed food spattered on the wall - nice - reminiscent of a dirty burger bar. The room smelt musty and is somewhat motel in style. Generally not recommended.\n\nReview 34:\nMy girlfriend and I had the luxury of tagging along with my mother as she went to Puerto Rico for a business trip. We expected to be treated like another member of the business group, but instead were pleasantly surprised when instead we were treated like honeymooners. We were upgraded to a wonderful corner room where we had views of the beach and the city. The restaurants on site are not the best, but the staff offers great recommendations for eating out in Old San Juan and there are some great smaller less touristy spots right around the hotel. The beach was wonderful with plenty of chairs and umbrellas, but unfortunately the pool area fills up a little quickly and was dominated by the younger generations. The lack of a deep end made it difficult to really get a relaxing swim, especially when the ocean was too rough for anything more than playing and body surfing. We definitely spent our fare share of time in the casinos and enjoyed a wonderful message on location. All in all we had a wonderful time thanks to the great staff.\n\nReview 35:\nAlthough well located, not performing to the level expected from a Marriott. Waited in line for 45 minutes to check in. Then it took 20 minutes to check in only to hear that the room was not ready. Room very regular but clean, rest of hotel, restaurants- not so clean. Food at pool bar terrible with very few choices. Mixed drinks very regular. Service at beach terrible. Very expensive for the money charged. Cost over $940 for 2 nights. Never had dinner at the hotel.\n\nReview 36:\nChild friendly, nice clean rooms, great food at the restaurants. Steps away from the beautiful beach\n\nReview 37:\nWe returned last night after spending six nights at this hotel. The staff was polite, attentive and responsive tom our needs. The location is minutes from Old San Juan and a 20 minute drive to the airport. It is in walking distance of a Walgreen's (for all your basic needs), several local eateries and also basic local shops. My family enjoyed the facilities completely, the tennis courts, pool and the beach. It is a public beach, not maintained by the hotel. All beaches on the island are public beaches. The lobby throbs (rocks) with excitement each evening. The poolside area is also filled with music on the week-ends. The restaurants are overated but worth a try........there are alot of other choices so don't limit yourself to the hotel menus. Try Da Luigi in Santurce. Visit the Art Museum and take a trip to the rain forest. Anyone who looks for things to criticize will be able to do so. The hotel is clean and has a full menu of activities for the kids. We would go again.\n\nReview 38:\nMy husband and I spent our honeymoon at this resort 3 years ago and had a very nice time. I was very happy with the service, food and grounds. The room was very nice and clean but a bit small. There is a swim up bar which was wonderful and the evening entertainment is great. We had a wonderful time and would definitely recommend this resort!\n\nReview 39:\nLocation is close to the airport and safe. Very tourist area and Starbucks across the street and Walgreens is down the street. Has a nice pool and great beach. The staff is very friendly and helpful. Not too many restaurants close by but Old San Juan is a short taxi or bus trip away. The room we were in was newly renovated so it was nice. Casino is very small and limited but allows some play. I would stay at this location again.\n\nReview 40:\nOur honeymoon trip to San Juan was highlighted by our stay at the Marriott San Juan. The entire staff was A-1, especially Dennisse Concepcion, Pablo Yamamoto, and Carlos Ney. I would name each and every person with whom we came in contact, but there is simply not enough room. Notwithstanding my wife's injury, the entire staff at the hotel made our honeymoon a most memorable experience. We've found our \"home\" in San Juan.\n\nReview 41:\nThe hotel is well kept and the room is spacious. The restaurants are great. The pools and beach are wonderful. I enjoyed the casino and they have nice lobby. They have live music on Wednesdays and a DJ on Thursdays. It worth staying in here.\n\nReview 42:\nWe stayed at this hotel for one night before boarding on a cruise. The first impression of the hotel is the lobby which seems rather dark and small. Not as tropical and airy as you would expect from a hotel in an island. The rooms were clean and the beds comfortable but the walls very thin, you can hear everything from the other rooms. Did not get to enjoy much of the property but did stroll around it a bit. The pool was not very big but adequate enough during low season. The beach was really rough but it was nice. The main convenience of this hotel is the location as it is central to all of the restaurants and shops.\n\nReview 43:\nWe thoroughly enjoyed our stay at the San Juan Marriott. I would give the hotel a 4.5 rating out of 5! We had a beautiful ocean view room with balcony and the sounds of the waves were music to our ears. Bed was terrific- very comfortable. All the staff at the hotel, from concierge to the bellman were helpful and friendly. Great location near many restaurants so one can walk and seek different culinary options. Gym was well run and offered maniy workout options. Walgreens is almost across the street and it was convenient for several items that we needed. The executive lounge operation was well run and we enjoyed the healthy breakfasts. All in all the hotel met all of our expectations. We also enjoyed visiting old San Juan and the well managed historic sites. We ate lunch at Barrachina's where it is said the pina colada was developed. Great food and wonderful service. If there was any complaint it would be a hotel of this quality should have shuttle service from the airport. With the rates that are charged by the hotel one shouldn't have to spend , almost $20 each to go from airport to the hotel.\n\nReview 44:\nWe stayed at this hotel in August. My husband and I and our 13 year old daughter. The lobby was under construction at the time so all we saw of it was sheetrock and plastic tarps. the rest of the hotel was beautiful. The rooms were good sized and the amenities were great. We paid less for a pool view room but we had a full view of the ocean. I can not comment on the restaurants as we did not use them, but the location was fantastic. We were only there for two days after a cruise and it really met our needs. Would definitely stay here again.\n\nReview 45:\nOnly stayed one night, thank goodness, since the entire hotel needs to be redone because it's dark, musty, and outdated. It's not really a resort either, it's a hotel. The pool was small, the work out room was in the dark basement and the buffet was the same price as the buffet at the Ritz Carlton but not nearly as good! The worst part was that I had an AWFUL allergic reaction to the mold in our room, which literally kept me up all night! If you have asthma and allergies this is not the hotel to stay in! Wish we had gone back to the Ritz Carlton San Juan where we had stayed before our cruise because it was clean, mold free and in a much nicer and safer area! The only positive was that the staff was very friendly. It's worth the price to stay at the Ritz Carlton because it's so much nicer, clean, mold free and in a safer area!\n\nReview 46:\nMy first words upon entering the room were, \"Ghet-to,\" and my wife's were, \"I stayed at better Motel 8s.\" My parents had mold growing in the AC vent in their room!!! Also, the AC did NOT work even though we had fan action and a gismo that purportedly gave us control over the tempature; poor shower drainage, and unbelievably poor room coffee. But the sheets/pillows were quality in a clean room. The food comes a distant second to that of the British, and it is horribly overpriced (btw,look for extra fees when ordering room service). Nonetheless, the papaya, cantalope, and oatmeal were superburb (included in the brunch special). Thankfully, there's a Starbucks across the street, and the \"Puerto Rican coffee\" in the casino is top notch (and free!). All staff were exceptionally nice and professional with warm smiles.\n\nReview 47:\nditto everything booterp02 says-great location, beautiful beach, walk to great venues for dining. very young and fun atmosphere and location-perfect for taking a young adult to vacay with mom or dad. spin classes across the street. go right out of street side of hotel, makes a great jog. No immigration makes it a convenient choice for U.S. vacationers. preset taxi rates for transfers from hotel - excellent idea-know before you go! trip was more expensive than others i have taken to all inclusives but, the no immigration and predominately english speaking crowd make it a certain \"return trip\" destination. loved it!\n\nReview 48:\nI loved my stay here. The rooms were so nice! I have also stayed at the Ritz Carlton San Juan and I think I enjoyed my stay here MUCH better! Not to mention it was much cheaper. The outdoor area was nice. The beach area was nice, a bit crowded, but still enjoyed it. They have waitresses on the beach which is a must!\n\nReview 49:\nBe sure and put all locks on the door when in the room unless you want unexpected visitors. I had a man come in my room at 12:30 AM when I was sleeping - to \"Shampoo the carpet\"! When I screamed, he took off. Otherwise it was a nice vacation. We enjoyed the beach, historic sites, restaurants, etc. We would go again but not stay at the Marriott. The Hilton looked like a better choice if we ever return to PR.\n\nReview 50:\nMy friends and I spent a week at the Marriott in San Juan and we loved it!! We enjoyed the beach and the hotel itself and had tons of fun! It was near everthing and the best part was it was between Old San Juan and Isla Verde (which are two great places to visit). I would definitely recommend this hotel to anyone.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32844, "query_start_index": 32846, "query_end_index": 32846, "truncation_seperator": "... 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{"id": "156565", "pid": "156565", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel is ideally situated just a few minutes from shopping malls (Pacific centre). My husband and I could not fault the hotel in anyway, one of the best we've stayed in -room is very clean, well decorated, modern and comfortable. Complimentary breakfast was great too!. Love this place & will definitely stay there if I visit Vancouver again.\n\nReview 2:\nMy husband and I were so impressed with the St. Regis Hotel in Vancouver that I decided to write my first-ever hotel review. The hotel is in a great location - safe, quiet, close to public transportation, restaurants, attractions, shopping and a bank. The staff was extremely friendly and helpful. The rooms, and especially the bathrooms, are spacious. The complimentary breakfast , in a large lovely setting, was superb. The elevator is small, but that wasn't a problem for us. I would highly recommend this hotel.\n\nReview 3:\nWe stayed here shortly before Christmas and we couldn't have been more pleased with this find. The rooms were very comfortable and homey. There was a fantastic breakfast every morning included with the room. The staff at the front desk were very helpful and friendly in giving advice for places to eat as well as what sites to see. The hotel was right around the corner from the sky train so we could come and go all around Vancouver at a moments notice. We would highly recommend this hidden gem!\n\nReview 4:\nThe St. Regis was a very nice hotel and I would stay there again no problem. There were eateries, drug stores, and other nice amenities close by as well as all the normal downtown Vancouver decore. The breakfast hall was very nice with great staff who ensured that you had enough to eat before you started your day. Good job St. Regis !\n\nReview 5:\nWe decided to stay here because of the rave reviews on the hotel, although we were unhappy with the stay and will not stay again. Found hairs on the toilet seat when we checked into our room, we had to pay $35 a night parking. The front desk attendant (Benjamin) was rude and unhelpful to our questions about the local area. And we were advised as we had ski bags that we must remove our skis and store them in the lobby. We where then told another 3 times in the one day + a phone call to the room to make sure our ski were in the room. The bar downstairs also had load music until after 12. breakfast was good.\n\nReview 6:\nCarefull how you book, the hotel didn't honor our reservation from an online booking agent. Quite the surprise, total disappointment. It might be for the better, it looked like a dive.\n\nReview 7:\nRight from we checked in we found the staff very friendly - especially Brittany and the trainee ( the 1 who is having his 3rd child)! Nothing was too much trouble. Having breakfast included was a bonus and we were not expecting a cooked option. Rooms were lovely with a great sized bathroom. The only grumbling we have is that few Canadian hotels provide shower gel?\n\nReview 8:\nEverything about our stay at the St. Regis was fabulous. Our room was modern, comfortable and exceptionally clean. Crisp linens, comfy couch, spacious bathroom, and details like bottled fiji water and tasty chocolates on the pillows made us feel at home. The room was well insulated from the noises of the city so we enjoyed an extra long sleep-in. It was great to have a Starbucks on-location. We also attended a special event at the hotel. A wine tasting fundraiser benefiting those affected by the drought and famine in Northern Africa. It was a great experience. Excellent food, excellent selection of wine and even a few local breweries. The location is close to everything you want to see when visiting Vancouver. You can walk everywhere and if you need to go a bit further, transit is just a few steps away. If you are looking for something special in the heart of the city then you should stay at the St. Regis. You will not be disappointed. The value-added factor is exceptional.\n\nReview 9:\nLast year in May, we stayed at St Regis on two ocassions in May and we were very happy during our stays. We returned for another two stays in the last week of May this year and were are equally delighted during our stays. The Reception staff is very cheerful and welcoming. They gave us help in booking restaurants and advising transport. The rooms are quiet and restful. We are grateful for the loan of umbrellas during the rainy season! The staff in the breakfast lounge is helpful and the breakfast is well cooked nad presented. We had a great time and will return.\n\nReview 10:\nWe really wanted to like the St. Regis. It just wasn't in the cards. On the plus side, the central location is convenient and one can walk to many downtown Vancouver points of interest. That's where the positive side ends, however. To the hotel's credit, everyone on the staff that we encountered was friendly and professional. However, it's an old outdated hotel and theres not much to be done about it without taking extraordinary (read very expensive) measures to update it. Our room (a king bed room) was very small and dark. Upon entering the room the smell reminded me of long closed-off rooms in my great grandmother's house. It was obvious that the room had not been occupied (or aired-out) in a very long time. The bathroom had been updated but it was small and oddly laid out. There is one (very old and very small) elevator for the whole of the hotel. We cancelled our second night's reservation and stayed elsewhere. To the hotel owner's and management's credit, they have obviously tried to make a silk purse from a sow's ear but some things just aren't possible I'm afraid.\n\nReview 11:\nWe had a reservation for 2 nights and we arrived mid afternoon and registered. When we went to our room the room began to vibrate and we looked out the back window to see if we were on a train line. We weren't but we soon realised that our room was next to the lift and was the noisiest that we had ever encountered. We immediately notified reception of our concern and requested a move thinking it would not be a problem as we knew the hotel wasn't full. We were wrong. It appears that is not there policy and we requested to speak to the manager whose name was \"Suni\". He point blank refused even though we indicated that we didn't believe anybody could sleep under those conditions but to no avail. The lift was going all night and needless to say we were correct in predicting the lack of sleep.\n\nReview 12:\nThis hotel was great the service was absolutely wonderful the staff very helpful the room was wonderful and the location excellent if you return which I hope we do one day it is the hotel that we would stay without hesitation.\n\nReview 13:\nI have stayed at the St. Regis many times. The best part of it is that it's consistently great. The staff and the rooms are all first class. I have stayed at many hotels in Vancouver and none would rate as high as St. Regis.\n\nReview 14:\nI NEVER write reviews BUT the St. Regis Hotel is such a lovely property I had to weigh in. This is a great hotel. Location near downtown is very convenient. Every staff member was helpful and courteous. The room, though small (it is a boutique hotel, after all), is really clean and beautifully decorated. The breakfast is generous and delicious! We have stayed in many different hotels in many cities this is, by fa,r the nicest property we ever stayed in.\n\nReview 15:\nMy partner and I are travel extensively and have stayed at a wide variety of 3-5 star hotels. We have NEVER come across rude staff - on pretty much every level from manager through to wait staff at breakfast - as we did at this hotel. The rooms themselves are comfy and modern, although fairly cramped. The hotel is situated on a busy main road and has single glazed windows so you hear every possible sound on the street. The location isn't bad but I really couldn't recommend this hotel to anyone. To top it all off they pretty much begged us (to our nods) to leave them a nice review on tripadvisor. It really can be the only reason this hotel is so highly regarded on tripadvisor. It really was a very forgettable experience and we couldn't wait to get out of there.\n\nReview 16:\nRecently stayed 4 nights at the St. Regis and it was great. The staff could not have been nicer or more helpful. The free breakfast was really good. They give you 3 choices but you can mix and match which was nice. The location was within walking distance of most places we wanted to go and the train station was next door. Room was small but very comfortable. The bed was great. Will stay again if I make it back.\n\nReview 17:\nMy husband I stayed at the St. Regis for our 4 day/3 night trip to Vancouver. The hotel\u2019s location made the hotel a perfect home-base for our trip. It is conveniently located within walking distance to the waterfront (which is just beautiful), Vancouver City Centre subway station (2 block walk away, making trips to the airport very easy) and several bus stops (the bus to the Museum of Anthropology was 2 blocks away and the bus pickup for the Capilano shuttle and bus to Whistler were 4 blocks away). We saved a lot of money by never having to take a taxi. The staff was very friendly, cheery and helpful. Our hotel room was a bit on the small side, but it was very nicely decorated and I loved the heated floor in the bathroom. I also really appreciated the complimentary Wi-Fi, bottles of water, phone calls (both international and domestic) and warm breakfast (the omelets were excellent). My husband and I would stay at the St. Regis again in a heartbeat.\n\nReview 18:\nI LOVE staying at the St Regis. From the comfy beds, fabulous bathrooms, great location to the fantastic breakfast, it is a great hotel experience. GREAT make-up mirrors. It is within easy walking distance to Skytrain and the Canada Line to the airport. Parking is a bit puzzling at first, but it is very secure. Staff is ultra friendly and ready to meet every need. I look forward to my visits to Vancouver when I can stay at the St Regis.\n\nReview 19:\nWhat a hotel. Definately the best hotel to stay in Downtown Vancouver. Great rooms, very spacious especially the suites. Staff are amazing especially the breakfast staff. Location is very central on the corner of Robson and Dunsmuir, 1 street parallel to Granville (main shopping street). Will definately be back.\n\nReview 20:\nThis is one of the best boutique hotel I've stayed in. Quality rooms, comfortable beds (hard to get out of bed), very clean, our breakfast was included (a really good breakfast! ), free internet, and the service was second to none. I definitely recommend this hotel. Close to everything, walking distance. Again the service is excellent. Great staff, friendly and helpful with great recommendations of places to eat. We stayed in a 2 double bed room, very roomy, large bathroom. Very comfortable and clean. Very comfortable beds! Do consider this place, you won't be disappointed. I would definitely stay here again.\n\nReview 21:\nExcellent experience. Great location with lots of restaurants and shopping nearby. Quaint and dainty building with rooms that have been completely modernized. Bathroom was awesome. Breakfast exceeded expectations. Breakfast servers (who may also play other roles in the hotel) and front desk employees were great - very helpful suggestions and friendly smiles. Will DEFINITELY stay here every time I visit Vancouver.\n\nReview 22:\nI was in town for business in Feb. This is a very good location. Very easy to get to from the airport. The Canada Line train costs $8.50 from the airport and only $3.50 to the airport. There's an airport tax hence the difference but substantially cheaper than a taxi and every bit if not easier to travel to and from. It's only a block from the \"train\" station so unless you have loads of bags, this is the best way to travel - fast too. I also liked the free unlimited long distance as well as not charging for bottle water. Don't you just hate that nickel and dime stuff when hotels charge usury prices on water? The breakfasts were good with a choice of 3 meals and very fast. The bed was comfortable. The decor was nice. Had the nice marble flooring been heated (a product we make), this would have made the stay fantastic. The staff are knowledgeable about the area so don't be afraid to ask them. They sent me to a superb (high end) jeweler that is not a retail outlet. You won't get in without a reference from St. Regis.\n\nReview 23:\nStayed here recently whilst touring Canada. Hotel was perfect, room was immaculate and had updated decor including fantastic King size bed. Location of the hotel was excellent, we walked everywhere and the train station was right next door. Staff were very helpful, infact probably some of the best we had in the 5 weeks of travelling. They recommended us to the Vancouver Trolley Cart tour which was great and discounted when purchased through the hotel lobby. The free breakfast was amazing! There were some fantastic restaurants close by and great shops too! We couldnt say a bad thing about this hotel, and would absolutely stay here again. The location, staff and quality all great!\n\nReview 24:\nIn Vancouver for a conference, my husband and I stayed in the Junior Suite at St. Regis. We appreciated the extra space and had enough room to spread out. The rooms were very clean and well appointed with tasteful, well constructed furniture and electronics. Choices for the abundant breakfast, included in the cost, were speedily served by friendly wait staff. The front desk personnel proved to be knowledgeable and accomodating, recommending two excellent restaurants that were just what we wanted. The hotel is two blocks from Sky Train, and we easily walked to Gas Town and the downtown sites. We would definitely stay here again.\n\nReview 25:\nWe chose this hotel from reviews from this site, and were really pleased. The staff was really friendly and it was fun to see how they had bonded with all the guests, especially Craig. Breakfast super abundant. We loved our cozy bed and big screen for lazing into some good movie-watching and enjoyed being able to walk around from here. We'll come back!\n\nReview 26:\nI travel around the world and have rarely come across such wonderful service. We changed our dates several times for business purpose and Jeremy, the GM, was always very accommodating and helpful in making our date work. Jerry, the Chef, made every effort to make sure we were taken care of with everything. the front desk staff was very helpful. To top it off the Venue and Hotel were beautiful and clean.\n\nReview 27:\nStayed here for 3 nights in the middle of August. Great central location without being too noisy. The hotel was great value (booked through the internet for about \u00a357 a night B&B) - other hotels seemed to be considerably more expensive and weren't any better located. The rooms were fine. Breakfast was a bit busy around the 9:00 deadline, but not a problem.\n\nReview 28:\nWe just returned from a convention where part of our business opted to stay here and part stayed in a MUCH higher priced hotel, and over and over again we commented on how glad we were that we stayed here. The staff made you feel like they had known you for years.They were friendly, helpful, always taking the time to say hello and asking how your day was and what they could do to help. The rooms were modern,very clean and had the nice touch of free bottled water and chocolates on the pillows. The free Hot breakfast was more than you would expect from an upscale hotel. It was close to the subway,shopping and only a 10 minute maximum walk to the convention center. I would highly recommended this hotel for business or leisure.\n\nReview 29:\nCouldn't have rounded off our roadtrip in a better way. Landing here at the end of an exhausting yet amazing journey was just so perfect. Despite us having four enormous snowboard bags and other luggage, they were incredibly helpful bringing them in with us and storing them for us, even making sure that we were ok parking while we unloaded. Full-service hot breakfast was included in the very reasonable price, most unusual, and free phone calls worldwide too included in the rate. The rooms themselves too were really smartly turned out, everything you could possibly want was provided. Service at reception too was really efficient and friendly, and to top it all it was smack bang in the middle of downtown Vancouver, a stone's throw from Gastown, and had a connecting bar next door. Really was the perfect end.\n\nReview 30:\nWe enjoyed our 1 night stay. The location suited our needs and was very central to attractions and public transport.Some different varieties of tea would accommodate our Aussie palates and the addition of a mueseli option to breakfast would have been appreciated. The decor was very pleasant and the rooms were spotlessly clean.\n\nReview 31:\nThe rooms are extremely noisy fronting two very busy streets. To be moved to a slightly quieter room will cost you extra. The beds are extremely uncomfortable with plastic covers overthe mattress. The location is good and the breakfast great. Staff were very friendly but overall would not stay here again.\n\nReview 32:\nMy husband and I stayed at the St. Regis hotel, downtown Vancouver and would definitely stay there again. The rates are quite reasonable and the rooms are beautifully decorated. Our stay included a fantastic breakfast. Service was excellent.\n\nReview 33:\nWe stayed one night on our way to Asia but wished we could have stayed longer. What a pleasant surprise this small hotel was! Great location and beautifully renovated. While our room was rather small, it had a super-comfortable bed and a lovely bathroom. The entire hotel displayed a marked attention to design even in the smallest details. With free internet, bottled water and breakfast, it was indeed a great deal!\n\nReview 34:\nStayed here one night. Right on the bus routes, 30 seconds from Skytrain, one minute to Pacific Centre mall and a short walk to almost anywhere you'd like to go. Room was luxurious, clean and comffortable. Bathroom was great with 2 sinks and giant counter and great shower. Only complaint was master switch overrides bathroom light. Staff were incredibly friendly and helpful. Breakfast was excellent. Would definately stay there again. Found a good deal on the hotel website with various discounts offered.\n\nReview 35:\nEverything from the friendly, helpful staff at the front desk to the clean room to the delicious breakfast was exceptional. The location in downtown Vancouver couldn't be better. I wouldn't want to stay anywhere else.\n\nReview 36:\nWe stayed two nights in late August to meet friends. The hotel was recommended by a travel agency. We were very impressed. The staff is friendly, and very helpful. They seem to have not overlooked anything from amenities to first class decor. You know they care and want guests to appreciate the surroundings when you see bright, carpeted, decorated stairwells with wall hangings and art. I have never seen that before. This is a very hand's on staff. They jump to assist and respond quickly to requests. The General Manager is right there with the rest of the staff helping the guests. He carried our luggage to the parking garage upon checkout and sent a personal, signed thank you note by mail. Now that is a personal touch. We understand that the rooms may vary in size but the ones we had were clean, plush, quiet and very compfortable. We will remember this stay and return again.\n\nReview 37:\nA wonderful hotel in an excellent location. Top marks for free American cooked breakfast, free internet, free long distance phone calls, friendly and effiecient staff, 2 minutes walk to Granville train station, and 10 minutes walk from downtown Vancouver. Located in a heritage listed building with lots of artwork and wood panelling. Rooms and single lift a bit on the small side but otherwise a brilliant choice for anyone visiting Vancouver. We will highly recommend it to our friends.\n\nReview 38:\n2night stay in a Queen room at $135CAD/night Pros - Location great, right outside SkyTrain from the airport (less than 30mins). Right in the middle of the city centre but not very noisy. - Nice semi boutique furnishing although room slightly small. - Complementary wifi and wired internet access. - Complementary cooked breakfast provided. There is a business lounge with 2 computers and printer available. - Complementary local and international calls! - Complementary bottled water. Cons - Only one elevator can be a little slow at times, but it was only a short walk down the stairs. - Master switch for all room/bathroom lights by the door (it also operates bedlights). It needs to be switched on to operate any lights including bathroom (woke my wife up when I needed to go to the bathroom). Overall a great hotel. 5 star location. Staff great. Numerous complementary additions make you feel welcome. The negatives are few and minor which should not deter guests from staying at this hotel.\n\nReview 39:\nA fantastic hotel with excellent staff and food. The room was spacious and well lit with the hotel being in a fantastic location. We decided to get room service on a couple of nights and the food was delicious and reasonably priced.\n\nReview 40:\nEverything about the St. Regis is just easy. My wife and I spent four relaxing nights at the hotel, just a short walk from the trains that take you to and from the airport. It is walking distance to almost anything you want to do (we even did Stanley Park, which took about 35 minutes to get there). As others have said the breakfast is amazing with a very wide selection and almost too much food. We want to take a moment to thank Jeremy for his wonderful dinner recommendation. He over heard us discussin dinner options in the hall and got us into a wonderful very up beat itialian resturant.\n\nReview 41:\nStayed at St. Regis Hotel for a week while attending a conference at the Vancouver Convention Centre, which is a pleasant 12 minute walk away. Great location, with good restaurants and shopping nearby, and easy access by train from the airport. Room is nicely appointed and impeccably clean. Staff uniformly courteous and helpful. Great value includes ample breakfast, free wifi and international phone calls. When I return to Vancouver I will stay there again.\n\nReview 42:\nWe had a wonderful stay at the St. Regis Hotel in Vancouver. The staff was excellent and couldn't be more helpful. The rooms were immaculate and the decor exceptional. It was a very comfortable place to stay and a good location!\n\nReview 43:\nStayed at the hotel in early April for 10 days. Enjoyed every minute of it! Decided on this hotel based on the very useful Trip Advisor reviews. Great service at the served breakfast from Tammy and the other Front Desk staff including Diana, Juan and the rest of the Front Desk crew. Staff members were very helpful and gave good advice on things to do and places to visit. Appreciated the free, wonderful amenities. Loved the chocolates! Thanks for making me feel at home, away from home!\n\nReview 44:\nI live in Northern BC, I have children & Family in the area. The staff, graciously, welcomed my family as they visited. They were very helpful with directions for ALL our needs. Location was perfect.\n\nReview 45:\nAfter planning a break in Canada we thought we would add a few days on in Vancouver. This was the best hotel we stayed in. The rooms are modern and stylish, with all the facilities needed, we had 2 televisions, so we could watch both in the lounge and bedroom if we wanted. Check in was speedy and service brilliant, with a city map provided. As for the breakfast included in your stay, wonderful. All of staff were striving to provide outstanding service at all times, and could always recommend something to explore in the city, I would strongly recommend hiring bikes and getting out there to explore Stanley park and the sea wall. We would not hesitate in booking this hotel on our return to Vancouver.\n\nReview 46:\nWe spent one night at the St, Regis, wished it could have been a longer stay. The room was elegant and tranquil, lovely decor. Staff were helpful and friendly, especially Juan who dealt with us at reception. A good central location for our requirements, would certainly stay there again when in Vancouver.\n\nReview 47:\nThe staff at this hotel went above and beyond to help us, particularly Benjamin. We stayed there over Christmas. He found a restaurant for us to eat at on Christmas day and ensured I got to have a white Christmas by recommending we spend the day at Grousse Mountain. Our room was very modern & new, very clean and comfortable. The bathroom was spacious and I loved the big bath. The included breakfast is amazing and I loved the free bottles of water and chocolate each day. We were also blown away with free phone calls!!! We rang home to Australia and it was free!! The hotel is an excellent location. We would stay here again and again.\n\nReview 48:\nFriendly helpful staff made our stay absolutely fantastic.\n\nReview 49:\nI think the St. Regis might be the nicest small hotel I have ever stayed in, and I have stayed in hundreds of hotels. First, the staff, from check in to check out and everywhere in between, above and beyond expectations. Staff in the excellent breakfast room, in the lounge/restaurant, housekeeping, extremely helpful, friendly, just interested in making your stay the best it can be. The breakfast is a great bonus, it is a very nice cooked to order served breakfast, great! The hotel is in great condition, recently renovated, the rooms are very nice, clean and comfortable, well kept, great beds, everything pretty much perfect. On top of great service in a nice facility, it is located in the heart of Vancouver, close to everything for tourists or sporting events, or business.\n\nReview 50:\nThe St Regis Hotel was perfect for our 5 day vacation in Vancouver. The location is excellent, less than 10 minute walk from shopping, the museum, and several outstanding restaurants. The hotel is extremely clean and we felt very secure the entire time. All rooms are no-smoking, beds were very comfortable - bathrooms are a bit small but very nicely up-dated. (We'd recommend the 4th or 5th floor if you are a light sleeper.) Front desk staff was cordial, but not overly knowledgable or helpful (with the exception of Prisca - she was excellent). Free continental breakfast was not elaborate but was a nice touch. No parking at the hotel, but paying $10-15 per night to park one block away in a very secure garage was not overly inconvenient. The hotel is flanked by a Starbucks, a Convenient store, and Jesters pub putting all of life's necessaties 60 seconds away! We would highly recommend this hotel to anyone who wants to be close to the action!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26997, "query_start_index": 26999, "query_end_index": 26999, "truncation_seperator": "... 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{"id": "148045", "pid": "148045", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe went away to the El Conquistador for a New Years getaway. We enjoyed the many amenities that the resort offered but really loved going over to Palomino Island, the resorts private island, to spend a day on the beautiful beach, there was a great live band that really set the mood for the day. At night you can go kayaking in the nearby bioluminescent bay, however we couldnt go because we heard the mosquitos can get fierce and being six months pregnant didnt want to risk it. The resort itself has lots of great little shops, lots of bars (one with a pool table), a casino (we had good luck at the tables! ), three pools and a water park. Although it was just us as a couple the resort is also very family friendly.\n\nReview 2:\nThis hotel is really not worth it. Extremely poor facilities - the funicular was working only occasionally and the room that I stayed in is in no way spectacular - most hampton inns are much nicer. Everything was overpriced for one reason - once you are on the resort you have absolutely no choice but pay their prices. If you want to buy a 2 liter of soda at the small convenience store expect to pay $4.50 with tax included. A club sandwich - $12. Cab ride to San Juan to avoid these prices - $100/ each way. And if paying these prices weren't enough, the service might have been even worse. It seemed as if the staff was put out for doing their job but they sure did expect the large tips! My recommendation, find another hotel (this one is 2 stars at best).\n\nReview 3:\nWe stayed at the hotel in July and were quite disappointed. Our room overlooked the pool, where loud music was started at 9:00 am and went until about 11:00 pm. The room appeared as if it hadn't been rennovated in a LONG time! While the room was clean, it was so old, it was in poor shape. The resort offers a number of dining options, most of which I found to be overpriced and poor quality - to be expected in the Carribean, but that doesn't make it right. The resort is far away from anything else to do, so if you go, you're in it for the long haul. I'd recommend staying in San Juan if you're going to Puerto Rico at all. Also, keep in mind that to get to the beach at the resort you have to take a 20 minute ferry ride.\n\nReview 4:\nThe place was amazing, the people were wonderful, if i didn't work for a living i would go there at least 2 or 3 times a year\n\nReview 5:\nMy husband an I spent the week after Christmas at the El Con. We had a great time relaxing at the private island. We liked the island food and bar drinks. The chairs and facilities were great. We have traveled pretty extensively and agree that it is not as luxurious as one envisions for a Waldorf. However, we were very happy and had everything we needed. We ate hilton diamond and were upgraded to ocean view and the room was comfortable. We had no problem at all with the self parking, check in, the ferry to the island, or the size of the resort. The funicular was only a wait when we took the last ferry of the day from the island and they took one of the funiculars out of service on new years eve. We didn't play golf but thought the course looked great. We ate breakfast at Starbucks which meant long lines. The food at the Japanese hibachi was very good but pricey. The sushi was also good. Our dinner at the seafood restaurant was just ok and pricey. Overall we thought the location was beautiful and palomino island was perfect. We truly enjoyed ourselves.\n\nReview 6:\nGreat place for honeymoon or just a romantic getaway! There is horseback riding, scubadiving, snorkeling among the beautiful coral, and exotic sealife, amazing restaurants and room service, and much more! We even rented a kayak, and went to a private little island belonging to the resort. It was a beautiful, white sand beach.\n\nReview 7:\nMy husband and I stayed here in Feb. of 2004. The staff was not very friendly. The hotel \u00e2\u20ac\u0153nickel and dimed\u00e2\u20ac\ufffd you to death. (They charge extra for everyday that they come into your room clean up.) You must take a ferry to a \"private\" island for a beach. You can not bring any drinks or food onto the island; you must buy their beverages which are very overpriced. The food was average with the only exception being Stingray Cafe. The casino was overcrowded. Our experience overall was not very satisfying\n\nReview 8:\nThis is a sad condition for a hotel as spectacular as el conquistador used to be! Employees for the most part have little interest in guests. Consierge was snotty, wait staff were more interested in their conversations than the customers in restaurants, food was overpriced and very poorly prepared, with the exception of the really energetic and pleasant man who greeted us from the bus and Franklin at Bella vista restaurant, the staff seems to be completely depressed and act as though the hotel is about to close. My advice to anyone thinking about this hotel: guard your wallet and prepare yourself to be scammed and/or bled dry at every turn within the hotel complex. Waldorf astoria quality? No way...this is a four star run like a two.\n\nReview 9:\nMy husband and I stayed 4 nights in one of the Ocean View Rooms down by the Marina. Clean rooms, and friendly, accommodating staff. Palomino Island was our favorite! Would definitely go back!\n\nReview 10:\nA fantastic family resort. So much to do, so little time. The view is where the Atlantic meets the Carribean. The wife went to the spa, my daughter went to the Kids Club and I went golfing. We met back at the pool and swam to the bar for island exotic refreshments. The restaurants are a bit expensive, favorite restaurant was Isabellas, one serving can feed two adults. There was also a fantastic island beach where we took in the sun and rode horses. A babysitter at night allowed us to enjoy the casino and dancing. The room was average, but they all look the same when you are sleeping. We can not wait to go back and take a sailboat ride and explore the rainforest.\n\nReview 11:\nThe Hotel is a great find...great location in regards to the airport, attractions, malls, restaurants, beaches....renting a car is a must, cause you need to explore the island and try not to be too confined to the resort itself. It makes the trip worthwhile. But as to the Hotel, it has its own private beach, which you have to take a 9 min or so ferry to get there....Once your there they have theyre own restaurant and bar. They also have boats, jet skis, parasails and horseback riding. And for a small fee you can also have your very own island for yourself and yours charged by the hour just minutes from the private island beach. I give this Hotel and Resort a 5 star during my stay.\n\nReview 12:\nOkay so....the resort is beautiful, absolutely beautiful. My now husband and I went to get married along with our closest family and friends. We were promised amenities that to this day we still have not received. Everything was expensive! We were charged double by the front desk for the transportation and still have not been reimbursed even after we have given proof that we were charged twice and they tell you that the transportation from the airport to the resort is 30, that is a lie. It took over an hour for us to get there one way. At least three of our friends were wrongly charged on their bills, some of which are still not resolved and somehow they mixed up our bill with my parents'. Then, over a month after the wedding and our return here, my mother and I both noticed charges on our credit cards from El Conquistador, they said they were charges for things that had not posted yet, they said they were incidentals but did not say what they were and did not reimburse the money in its entirety. This was a horrible experience and I would not recommend it!\n\nReview 13:\nCharge to park even as a guest. Charge for towels. Waterpark extra charge. The worst of all was the shops inside the Hotel. Tropical Footprints was the absolute worst. After buying two pairs of nice pricey sandals, I bought my wife some thing. The lady who checked me out said if she didn't like them just bring them back - No Problem. Guess what there was a huge problem. She didn't like the Items, and Tropical Footprints, with the direction of the owner over the phone would absolutely not refund my money. After a huge annoying debate over return they would only allow an exchange. We were forced to find new items we did not want in a huge rush and almost missed our plane dealing with these people. I would not recommend shopping here. A no refund policy is a terrible customer relations policy. This owner Sue Gribble has no interest in making anyone happy, she just wants your money. She is a horrible reflection on the El Conquistador Resort.\n\nReview 14:\nWe have been going to the Caribbean every Presidents week for 10 years. We know it's an expensive and crowded time to travel but we have no choice. This year, we decided to try the El Conquistador. Children under 10 outnumbered adults 3-1. They were everywhere! We could not find a quiet place at any poolside or at their \"private\" beach. You would turn over in your chair to find someone's foot about 6 inches from your nose. The restaurants are supposed to be good. We never mind paying $100-150 for a good meal. This was the case at the StingRay and Strip House. the \"Northern Italian\" Otello's, however, was the biggest rip off ever! Their food was most certainly not Northern Italian by any stretch of the imagination!! It was TERRIBLE and very expensive. You need to make dinner reservations to any restaurant a week before you go or you may be out of luck. Breakfast varied from place to place. $17 for a dried up waffle was riduculous. Lunch: $15 for a tiny tasteless frozen pizza was ridiculous as well. Think twice before seeking peace and quiet here on Pres. week! !\n\nReview 15:\nWe just came back from El Conquistador Resort in Puerto Rico and I just felt I had to write. We had a wonderful time and it was one of the best vacations ever. It was a great place for kids which made my life easier. The water park is wonderful for kids of all ages. At first we were disappointed that their was a marina and no beach, but then we found out the hotel had a ferry to their own private island which is pristine. No need to pack a picnic, the island has shops, food, drinks and waiter service and activities like horseback riding on the sand, jet skiing, snorkeling, etc. I did not have to entertain my kids. We rented a car and went out one night for dinner, but decided I liked the resort so much that we ate on premises the rest of our stay. It is a bit pricey, but well worth it. I have no complaints, just raves about this resort.\n\nReview 16:\ndon't give me wrong the hotel looks great and has some incredible views also the pool area looks great. But I'talking about the staff at the mexican restaurant. I was looking foward to staying at the wyndham conquistador so we were to check the palce out. Every thing so far good until we got to the mexican restaurant. First of all they made us wait like an hour to sit us down and the place was empty at that time. Also they dont have young waitress there, the one that serve us was mad looking and she didn't even offer water.they made us wait like to ours for our food and she wanted a $20 tip/ whatttttt you know people like that realy damage the whole hotel.\n\nReview 17:\nThe rooms are unique, clean, comfortable, bright and accommodates a family of 4 easily. The property was safe and teenager friendly. We enjoyed, the many pools, tennis courts, the ride over to the private island, and all the wonderful amenities. We did venture out to the rain forest, and Old San Juan in a rented car which the hotel concierge booked for us. The staff was wonderful, the morning brunch was delicious and filling for each of us. I recommended this property for friends who were celebrating their 50th anniversary and traveled with their grown children and their young grandchildren They all enjoyed the property and all it offered no matter what age.\n\nReview 18:\nStayed here for the first week of april and just loved the area and hotel..The rooms were good , but nothing too special.The dinning options were fine but a tad overpriced but still very nice. If you are looking to save some money and have a true PR experience Try the kiosks in Luqillo right on route 3. there are any range of dinning options there from simple finger foods and drinks.. to an upscale experience at Dieguito And Markitos .My wife had the grilled Shrimp ( They were HUGE)..and I had the skirt steak both of us found the service and food excellent at a much more reasonable price than other dinning options in the area ..\n\nReview 19:\nThis hotel has probably one of the most beautiful views in Puerto Rico, the staff is friendly and the service is very good. The prices are reasonable. Some rooms be be up for re-decoration, but the rooms are very clean and plesant.\n\nReview 20:\nVery nice. Visited 3/24/2004. Beautiful views and the island beach was very nice! You are captive there for meals if you don't have a car, but if you do have a vehicle there is a parking charge. My only complaint was lack of local food in the resort; a little comida criollo please! The room was very nice. Lovely common areas and helpful staff.\n\nReview 21:\nEven the recently renovated rooms leave much to be desired. Staff is stretched very thin to the point where they unable to be successful. That goes for the front desk, service staff, housekeeping, engineering and security. Bell staff and concierge are good. Restaurants rate from terribe to just OK as follows: Steakhouse (food is poor); Seafood( nothing good to say); Italian (fair); Chinese (average); cafe (not even close to a bad NJ diner). Security can be an issue. GM is a nice, attentive professional who seems overwhelmed by the problems and can't keep up. He tries his best. Network and related (phones) are unreliable.\n\nReview 22:\nWe stayed at this \"Resort\" in December 2010. Rooms were okay, nothing great. Service & food average. During our stay the casino, bars, and restaurants all closed by midnight. There are no bars close to this hotel. Cannot believe they roll up the carpet so early in the night.\n\nReview 23:\nIf you can get a GREAT deal on this hotel, it is fine. If not, it is not worth it. We paid an outrageous price for what we got. The food is average at best, the prices are ridiculously high, you spend most of your time waiting on shuttles, elevators, etc. The private island beach is really nice. The waterpark is ok- not too much better than many local splash pads in the states. Once you get service, the people are nice. But, gettign the service takes forever. This is advertised and billed as a luxury resort. This is not a luxury resort. If you are expecting luxury based on their prices, don't.\n\nReview 24:\nJust returned from a week stay at the \u00e2\u20ac\u0153World-Class Luxury Resort\u00e2\u20ac\ufffd, which by all means is not. Took over 30 minutes to check-in and from what people have said this is pretty standard. The rooms by all means are not what you see on the internet, chairs are covered with stains, chips in the floor tile. Sheets and bedding were worn and ragged. As you walked through the corridors they were covered with stains. No power washing here. The food by all means is way overpriced and terrible. The Casino has no craps tables and is very small. I kept wondering how families of 5 could afford this place. The place was crawling with kids. So if you\u00e2\u20ac\u2122re looking for a quite romantic place\u00e2\u20ac\u00a6choose somewhere else. I did manage to sneak away to the Golden Door Spa, which happens to be the only clean place on the property. I have traveled to many third world countries which had better cleanliness than this place.\n\nReview 25:\nThe staff is great but the location is better, the sunrise takes your breath away and palomino island is a piece of paradise\n\nReview 26:\nWhat is most telling about what a rip off this place was, is when I went to purchase a copy of the Sunday New York Times at the hotel shop. The Sunday edition is normally $3.50, but the hotel price is $10.85. I was not expecting modestly priced food and beverages, but this place is ridiculous. The amount of money you can spend here is substantial, be forewarned. Another example, a single small scoop of ice cream is $3.50 - so if you're traveling with children, be prepared to spend lots of money on all meals at the hotel. The golden door spa and the golf club is beautiful. Overall, a nice place to visit if you have lots of money to spend beyond plane fare and hotel.\n\nReview 27:\nobserved whirlpools with mold, pools that require resurfacing, old very worn rooms with broken decorations and balconey doors that were broken, also broken tram(funicular)...there are only 2 and one was not in operation..no sign or warning. carefull around landscaping in the pool area as several exposed electrical wires were observed. reservations for dinner were lost...even though we called and re-confirmed upon check-in. bar unable to make mojito(no mint leaf)-a signature drink of Puerto Rico bar did not stock Bacardi Limon either.-produced on the island service was not a strong point of this facility.. the view is A+++ , the private island is OK, all meals RESORT priced $$$$ consider this a nice place to stop before or after visiting El Yunque for an expensive drink and a very nice view but not to eat or for overnight stay.. should only consider an overnight stay if you can get it for less than $175.00 with all the service , resort and parking fee's( the daily service fee's add up to about $55.00) this resort will be undergoing major updating during 2006-2007...may wish to wait till 2008 for overnight stay.\n\nReview 28:\nThe resort is excellent.Their private island is very nice.Their staff was great.Everybody had a smile and made us feel very welcomed.The rooms were spacious and clean.At check-in we were told there would be a $950.00 \"hold \"($150.00/day) on our credit card to offset resort charges during our stay.Since we don't use credit cards, this was a problem.We worked out a cash deposit with the Desk Manager.This hold charge was never mentioned prior to our arrival.Our trip was paid in full so this was an unpleasant surprize.There is no entertainment at night and the fine dining restaurants were way over priced.Being in the restaurant business,we felt the restaurants were not worth the value.A few people said the restaurants were just ok but not worth what they were charging.That being said, the resort itself was very nice and you couldn't ask for a better staff.Everybody went out of their way to make us feel comfortable.\n\nReview 29:\nI had the pleasure of experiencing Puerto Rico for the first time in my life and stayed @ the el conquistador. The first night I was sleeping and had my ceiling leaking water over the bed 3:00 am morning called the front desk they did not respond until the next day when I had to go to the concirege and complian, none of the refrigerators in my room worked, the lighting fixtures was coming apart, Take atlest 5,000 in cashif you plan on staying there the charge for a bottle of Fiji water in the room was $7.00.when I arrived home they charged my card $400.00 for security fees and told me that I would recieve the money in about 10 days. I was never told about the $400.00 security fee upon checking out of that overdressed dump. Yeah the grounds are kept nice but the rooms could use a makeover. I will go back to PR just at another resort I would not recomend this resort to know one.\n\nReview 30:\nThe property, staff and service were all incredible. The Manager Manny Melendez is very attentive to his guests, trouble-shooting if any issues come up. This year we traveled with another family and he and the Reservations Supervisor, Giavanni, were both extremely helpful in making sure we got adjoining rooms that were near all of the amenities we were looking for.The children had lots of fun activities to do with the water-park, snorkeling at the beach and tennis lessons. The adults had a great time and the resort feels adult-friendly too. We just wish we had more time. No need to leave the resort.\n\nReview 31:\nChecked into hotel yesterday at 4 PM and it was a fish market. Kid you not there were over 70 (yes seventy) people in the lobby trying to check in/out. The place literally smelled of sweat. After a super long ordeal to check-in we went to the Las Olas pool at 6 PM which was littered with used towels with no fresh towels or attendant in sight. The attendant appeared at 6:30 PM and to our request for fresh towels replied briskly \"No fresh towels we close at 7 PM\" The place was again super busy with real slow service at the Cafe Bella Vista and the food quality was pretty ordinary. All in all really disappointing stay so far...not at all at the Waldorf quality.\n\nReview 32:\nI was attentding a company event in february 2007, other than the weather the rest of the stay was way below par for what this hotel charged for everything.The rooms were supposed to be rennovated which they were in early ikea , plastic laminate floors in the bathrooms.They were very noisy you could here the person in the next room snoring.The service was terrible and of course no beach and the private island is totally over rated. A hamburger was $16.00 us. this is not a four seasons. Save your money and book any where but here. ron , toronto, canada\n\nReview 33:\nFirst when i got the room the rug was damp and wet no problem i wasnt going to be there anyways then the shuttle for the beach stops at 3:00 P.M. So I go to the water park surprise I have to pay for it because its not included 19.95 per person so i went to the pool and stood there all night because theres nothing else to do Finally i leave and I get another surprise theres a $300.00 hold on my credit card that no one told me about and I had to wait 5-10 business days for it to release IT WAS HORRIBLE ILL NEVER STAY HERE AGAIN DON T EVEN WAIST YOUR TIME, other than that it was a beautiful hotel thats the only good thing I have to say. ALEX A. GONZALEZ EMAIL {--}\n\nReview 34:\nThis is the resort you go to if you are planning on staying at the resort and do not plan on venturing out too much. It even has its own island!!! Everything is at this resort so that you do not have to leave (they even have restaurants, a waterpark, and a Starbucks). You definitely feel spoiled with this resort.\n\nReview 35:\nWe enjoyed the property especially because it was very kid friendly. We loved the pools and the waterpark. Our children especially enjoyed the private island. The spa was great, too (had a massage) However, the workout area within the hotel was not as well- equipped at the Golden Door Spa workout area. The food was very expensive, and not many authentic dishes. Our favorite spot was the Marina restaurant -- loved the Ballyhoo quesadillas (pork based). The drinks were expensive but excellent, especially the mojitos. I celebrated my birthday there and they treated me to a dessert from their sister restaurant. great servers! We did visit La Estacion (a restaurant near the resort which was still expensive but well worth it). Overall,we enjoyed our stay but wish the food prices were less and that the restaurants served more local fare.\n\nReview 36:\nStayed at the El Conquistador for five days in June as part of high school baseball team trip to play local PR teams. The grounds are beautiful, the rooms are okay. But everything there is designed to separate you from your money. Wireless internet is only available in the immediate vicinity of their Starbucks, but no where else. Their private island (reached via a free 10 minute ferry ride) is a nice place to relax, I gotta give them that. However, the island closes at 4 pm and refreshment options are very limited. No coolers are permitted. You must rent a car if you want to go \"off resort\", which I did. The local food isn't any better than the resort food, but it's 40% cheaper. The room's have small fridges, which barely cool anything. Oh, yeah, the resort also charges you $15 per day to park your rental car 200 yards away from the resort in a satellite parking lot. $20 per day for valet parking. Avoid this place and Puerto Rico in general. There are too many other islands with nicer beaches and lower costs. Met a lot of nice locals, but the island is a dump.\n\nReview 37:\nLet's see where I should begin this horrific review. We should start with the taxi ride from the airport to the hotel which was about an hour away that cost $97. Way too much for that distance but it was cheaper than the hotel shuttle of $120! The service is terrible the check in and out lines remain long from morning till night. We arrived at 5 pm and are room still wasn't ready! They have absolutely no free activities on the resort and all the excursions were overpriced for example to go kayaking in the bay was 85 per person. All the restaurants were overpriced, if you want a burger and fries $16 bucks. A breakfast buffet for two adults and kid will run you $70. The hotel room was $300 a night but doesn't include a microwave and the refridgerators don't get cold. They only have one ice machine for the entire four levels of rooms. I would strongly recommend not to stay at this resort. I could continue with this review but I am just gas we are on our way home\n\nReview 38:\nNice rooms, incredible views. Absolutely stunning property with private island and all amenities to match. This place is a city onto itself. Food is somewhat lackluster. I recommend taking a trip to the biolumiscent bay and perhaps taking a drive down the easter coast of Puerto Rico to Humacao.\n\nReview 39:\nOur family- Two adults and a two year old -enjoyed the large hotel room with a spectacular view. Our room overlooked the cliffs and ocean, we could see surrounding islands icluding the resort's own island Palamino island, where we sat on the beach on lounge chairs under our own palm umbrella. The water park was great for our son and again there were plenty of chairs to go around. We were comfortable the entire time. My only criticism is that the food is extremely expensive(Two hot dogs and a salad with drinks running about $50).\n\nReview 40:\nI would never recommend this place to anyone. I found this place to be very inconvenient for the everyday vacationer. It started with the trip to my room upon checking in. It took 15min to get there from the front desk. This \"trip\" to my room included two long walks, two elevator rides and the \"Funicular\" ride(Tram). Once I got to my room, it was damp and smelled like mold and mildew. Very disappointing for such a high rated resort. The other major inconvenience was getting to the beach. Although this resort is right along the ocean, they have no beach. They do have a boat that will take you 15min to their private island. A helpful hint......don't forget to bring everything you need. Not like you can run back to your room to get sunscreen or perhaps a mask and snorkel because it will take you an hour to do that. Lastly, the cost is a bit much. Hard to pay over $5 for a 10oz beer or $15 for a burger and fries. On a positive note, the resort has a beautiful and challenging golf course and the staff was friendly.\n\nReview 41:\nThis hotel is simply one of the best! The grounds and facilities are amazing, the staff is top notch, the activities and amenities are perfect\n\nReview 42:\nMy family traveled to Puerto Rico with high expectations. The El Conquistador had come highly recommended--however, the only good experience was the weather and beach. First, upon arrival with two kids in tow and a lot of luggage. The staff watched me struggle to the front desk with no offering to assist. Further, one staff member made my child cry. I would say 90% of hotel staff were rude. The most concerning issue is that I wrote to management of the hotel's parent company Hilton-Robert Allegrini, VP Corporate Communications and he was barely responsive \"we will pass it on.\" I will never stay at a Hilton Resort again because of this experience. They have lost what is important-customer service all around\n\nReview 43:\nThis is a fantastic property with tons of acreage serving as golf courts, tennis courts, sweeping green lawns, and unbelievable views of the Caribbean. The main hotel has mostly oceanfront view rooms and there are private cabins right across a small boat ride to Palomino Island. Great getaway location wit spectacular food, art work all around the property, neat boutiques and nightlife casinos.\n\nReview 44:\nForgive my brevity, but I'm using an iPad......The location is beautiful but the food is awful and so incredibly overpriced that it's shocking!!! I'm a HHonors elite member but was given a room with a view of the tennis courts....aka, opposite the ocean. The resort charges for just about everything short of breathing their air.....\n\nReview 45:\nI would not recommend this resort to anyone really. If you are between the age of 20-65and don't want to sit in your room all day then this hotel is not for you. It is in the middle of no where and they know it. They charge an arm and a leg for decent food. If you want to be adventurous and try some local flavor outside the resort then they charge $20 each way in a cab company that they own, oh yeah the ride is only about 4 minutes each way too. The beach is cool the first time you go there, but after that it is a pain to have a 15 minute boat ride to and from with screaming foriegn kids. Also, the town of Fajardo is not the safest town either. My wife I walekd down to a public pier and felt very unsafe. I would warn you to look elsewhere on the island. PR is a beautiful islanld with many other options away from San Juan. I would recommned The Hyatt at Dorado Beach.\n\nReview 46:\nTrapped on campus, the hotel staff uses this excuse to under-serve and ignore you while the restaurants charge you exorbitant rates for mediocre food. A general aura of apathy pervades the place. The singular exception was a security guard, who seeing us all streaming away from the campus' back entrance in search of food that wasn't an absurd price, drove out down the unlit back-road we were walking down to make sure the small restaurants a half-mile away were actually open. Although the hotel was very elaborate and ornate, and provides a beautiful view, the level of \"you're-trapped-so-we-can-charge-you-what-we-like\" mentality of the entire facility, especially in light of many other nearby options significantly less expensive, leads me to conclude that El Conquistador is not nearly worth the price tag. Go somewhere else: you'll still have a great view and a great time, and won't feel like you're getting ripped off constantly.\n\nReview 47:\nWe went down for a wedding for 3 nights. We had a dead animal smell in our first room. The shower backed up sewage (while my wife was getting ready for the wedding) in our second room. The management was reluctant to do anything to make the situation right. Puerto Rico is beautiful. El Conquistador needs new management. Stay somewhere else.\n\nReview 48:\nWe had a decent trip -- a beautiful location with a mediocre hotel -- but as others have noted: watch your bill. In our case at checkout the front desk added $750 to our bill (for breakfasts and transportation included in our package deal). After a monumental struggle, they removed these charges. We paid the bill ($2000+) and left. After we got home, the nice people at the hotel changed our bill to add charges back in! We've had to file a claim of fraudulent charges with our bank, and cancel our credit cards because they kept trying to charge us after we left. No vacation is worth that. Avoid this place, unless you don't care about getting ripped off! Oh yeah, and there was CONSTANT construction the whole time we were there -- on Palomino Island, and at the hotel. Imagine trying to read your novel on the beach while listening to an electric saw and hammers!\n\nReview 49:\nI would say that the title of my review is all you need to know. The resort is very pretty. BUT as you have read in all the reviews on here. This place nickle and dimes you to death. Make sure you check your bill very well. You will be hit with the 40$ random hotel charge. Not really sure what it was for. The transfers from the airport were $110 each way!!!! Take a Cab. When we were there the elevator and tran system where both broken and the faucet in my room came off in my hand. The final insult was when I was Charged 75 cents for a cup of ice!!!!! I almost fell off my chair. Do youself a favor. Just go to an all-inclusive and bring the kids to a water park for the day. You won't end up spending 1000s in fees and high priced food.\n\nReview 50:\nWe have just returned from our honeymoon in Puerto Rico. We stayed at the El Conquistador resort. The grounds were magnificent! The bell staff (in particular Nicholas) were very informative and helpful. The front desk supervisor (Roberto) was also very helpful. Las Casitas (next door) has a beautiful infinity pool and jacuzzi. It was breath taking to be in the pool and overlook the ocean, a time that we will never forget! We ate at Stingray Cafe. OH WOW! The Asian Chicken salad was like something I have never tasted and big enough for 2 people. I chose the Veal Medallions for my entre, they literally melted in my mouth... I savored every bite. The staff were attentitave and courteous. The strip house (in the main hotel) was unbelieveable. The decor was beautiful, and the food and staff were even better. I would suggest the seafood appetizer. It have everything you might think of from the sea. The ceviche was the best I have ever had! There was lobster, scallops, shrimp, oysters, clams and on and on. YUM YUM! Needless to say, we will be returning to experience this again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33979, "query_start_index": 33981, "query_end_index": 33981, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "44%", "inner_docs_start_indices": [176, 907, 1680, 2417, 2554, 3633, 3972, 4490, 5245, 5448, 6131, 6833, 7918, 8882, 9972, 10833, 11510, 12189, 12838, 13082, 13440, 14081, 14369, 14982, 15904, 16041, 16727, 17867, 18804, 19706, 20325, 21004, 21574, 22256, 22583, 23438, 24528, 25514, 25822, 26369, 27407, 27562, 28290, 28699, 29045, 29936, 30889, 31244, 32126, 32881]}
{"id": "114942", "pid": "114942", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis is a gorgeous old hotel that's having trouble with their housekeeping staff. We were in town for a large family wedding. One of the topics of conversation was that no one had any towels in their rooms. On top of a towel shortage, our room didn't get cleaned at all on one of the days of our stay.\n\nReview 2:\nStayed this past weekend at The Adolphus in Dallas. It is a beautiful hotel with amazing customer service. Everything from our greeting at check-in to room service, and check-out was absolutely fabulous. Phillip, Anabal, Tim and Mauricio were so accommodating. The atmosphere was great--there were several weddings and wedding receptions at the hotel this weekend. Our room was very clean, our bed linens were immaculate and smelled so fresh! The beds were extremely comfortable. The bathroom was very clean and did not seem like a \"hotel\" bathroom. I loved the antique fixtures and furniture present throughout the room and hotel. I can't wait to go back to Dallas, I'll definitely be staying at the Adolphus again!\n\nReview 3:\nThe Hotel Adolphus is in serious need of repair and updating! I stayed in a Jr Suite and the furniture was worn scratched and dated. The toilet wouldn't flush properly and the door to the room let so much light in it was hard to sleep. The decor was very much outdated! The entertainment in the French Room Bar was a joke. Definitely two musicians that could not play. I've heard better music in a Karaoke bar! The breakfast was luke warm and the bacon burnt. I've thought of the Adolphus as the Grande Dame of hotels in Dallas for years but it definitely does not deserve that reputation anymore. The valet parking fee was atrocious.\n\nReview 4:\nI had to stay at Adolphus on this trip. A conference I attended was hosted at the hotel. Hotel is aging and it shows. Hallways have a distinct \"old hotel\" odor. Room is adequate - and very quiet, which was the only plus. Housekeeping did not replenish towels, glasses or water bottles. I think they just made the bed and emptied the trash. Breakfast room service came 15 minutes early - I was still in my pj's. The person who delivered did not apologize - just pushed the food in the door and said he had a lot of other deliveries. The conference also seemed poorly organized. Glasses/water were rarely replenished. Location downtown is nice - unless you're here on a weekend - then everything is closed. I wouldn't stay here again unless I had to. On another note - I had a discrepancy with my bill I had to work out after I left. The gal in their Accounting Dept was pleasant and accommodating. The one positive thing I have to say about the Adolpuhs.\n\nReview 5:\nI absolutely loved the staff at the Adolphus in Dallas, Texas! They did their absolute best to ensure my comfort and fix any problems or answer any questions I might have had. Mayra at the front desk and Jerry at the concierge desk were especially helpful and kind. The hotel has beautiful woodwork and stone accents with a charming mix of elegant antiquity and modern efficiency. When I was just glancing at the pictures on their website my first thought was of an exclusive 1800's hotel that only the well-to-do stayed at. This is a very beautiful building which shows its classical elegance and grace at every turn and sometimes in delightfully surprising ways.\n\nReview 6:\nStayed here for one night and had a wonderful experience. Staff was great, very clean and lots of history. Would highly recommend at least one night stay here. Plenty of local bars and restaurants within walking distance. Great atmosphere.\n\nReview 7:\nI rarely experience this level of quality from a hotel in a downtown location. Service staff was phenomenal, furnishings were impeccable and the experience was truly memorable.\n\nReview 8:\nA picture of Queen Elizabeth of England( who stayed in the hotel in 1991 during an offical visit) hangs in the lobby. That says it all about the old glorious days this hotel has seen. Today is just a dusty momument to what a luxury hotel shouldn't be. Staff is tired as the carpet !\n\nReview 9:\nMy husband I visited the Adolphus to celebrate our 5 year wedding anniversary. We really loved the European feel and classic decor. We live locally and wanted a night away from our new baby, sleep was a high priority. We were sad to find the bed was hard as a rock. No padding or cushioning at all. It was like sleeping on a hard cardboard box. The next morning both of us woke up with back pain. The food was good, staff was decent- valet was great - but the bed just ruined it. Also when we were asked how we enjoyed our stay by the front desk, we explained that we loved everything but the bed was really uncomfortable. Her response was \"I'm sorry to hear that\" offering no apologies or concern. Only stay here if you need the location (Downtown) and can sacrifice your back during your stay.\n\nReview 10:\nThis hotel has such history and is so beautiful. The accommodations were great. Rooms are nice and big. The French Room is excellent.\n\nReview 11:\nThis is a nice grand old hotel, with much elegance, but seems to deteriorating with time in its service. This is my fourth year staying here, but will probably be the last. The Housekeeping staff did not supply towels the second day due to a dryer issue, but I had to go to the front desk at 11:00 p.m. to get some rather than them delivering to my room after two calls to the staff number. The third day, they totally forgot to clean and service our room, again requiring calling someone after 6:00 p.m. to get service. The business office charges you to use the computer to print boarding passes. While only $3.44 (time and number of pages to print), that is not good service. The front desk did not have change for tips, and check-in was slow. Although I only parked a car for one night (from 11:00 p.m. until 9:00 a.m.), I was charged $24 per day for two calendar days. The food in the restaurant was very good, but the tables were not very clean. It is a shame to see such a \"grand ole lady\" of a hotel go downhill as this one has.\n\nReview 12:\nThis is an old world, old money feel hotel. The service was impeccable, very professional and caring. The hotel often used the hotel limo for us. We ate in each restaurants and room service , everything was fabulous. I would highly recommend staying here.\n\nReview 13:\nLovely grand old building in downtown business district of Dallas, but the service is absolutely terrible. Stayed there twice (multiple nights) - Each time left with a long list of gripes... Valet parking is probably the worst... Once waited over 15 minutes for them to bring around the car. Check-in and check-out is nearly as bad (usually, only one clerk working the front desk). On a positive note, the rooms are nice and the entire hotel is superbly decorated... But based on the need to stand in line for services, not a good place for busy travelers.\n\nReview 14:\nThis hotel is so beautiful and full of character. Very romantic lookng hotel with tons of lounge and sitting area on the main floor. Workout facility is small but perfectly equipt. The staff was so friendly and helpful you couldn't ask for more. Overall great value for your money and perfectly situated to great restaurants at walking distance. STARBUCKS on the corner and 7-11 on the other.\n\nReview 15:\nThis hotel was lovely and the staff were very helpful. This historic property was very upscale and the decorations and accommodations were right on point. I would absolutely stay here again.\n\nReview 16:\nI booked three rooms for four nights at the Adolphus, spending almost over $1,800.00. On the plus side, it's a beautiful hotel, and the concierge and valet staff are great. But there are some issues. During our stay, one of the rooms still had garbage in it from the previous tenants, half the mini bar gone, and no towels. The second room had no towels and the third had one towel and was cleaned twice during our stay. What really irritated me was when I explained to the front desk what our issues had been, he simply said, \"Yes, we had some issues this weekend.\" No apologies, no offer to make things right, etc. I understand that things happen, but it's what happens afterwards that makes the difference. Based on what just happened in the lobby, I'll never stay here again.\n\nReview 17:\nwe were impressed at the hotel history, yet the last day of our stay, an item was stolen out of our room even though the \"Do not disturb\" sign was on the door. When I reported the lost to the front desk, no one did anything. I reported it a second time in the morning as we were checking out and I spoke to the security personal. I did not hear anything for several weeks. I had to email the hotel again. I heard from the manager- He did not believe me. I asked for the refund again, a month later I still have not heard any thing. So am posting this and on Facebook and any where else people want to read about good hotels. I was not impressed as I saw drunk clients in the lobby at 4AM as well as working Prostitutes with Asian clients in the hotel lobby. If they would have made a reasonable attempt to fix this I would not have posted this.\n\nReview 18:\nThe Adolphus is an historic hotel with beautifully appointed spacious rooms, wonderful staff, great downtown location and I will continue to stay here every time I am in Dallas. You can't beat the quality of this hotel for the price you pay.\n\nReview 19:\nI have been staying at the Adolphus for over 25 years and have always had a marvelous stay. This time was different. Shortage of hot water, limited towels, failure to be able to cool the room down were just a few of the problems. Rude desk clerk. The junior suite seemed seedy. The beautiful Adolphus is showing its age I guess as many of us are. Sad to see the grande dame of Dallas hotels dying. I will miss her.\n\nReview 20:\nWhat used to be such a beautiful hotel is being squandered by miserable staffing and no air conditioning in the rooms! Find somewhere else to stay and don't fall for the hype. Walk thru the lobby on your way to somewhere else to stay!\n\nReview 21:\nHistoric hotel, elegant, clean and excellence service. Look forward to my next stay there.\n\nReview 22:\nhotel clean, comfortable lacked any outdoor space even a courtyard NO POOL\n\nReview 23:\nLovely and convenient. Upscale hotel with all the amenities. Beautifully decorated for Holidays.\n\nReview 24:\nElegant, comfortable, warm, and accessible! We recommend you relax in style here.\n\nReview 25:\nI booked a suite at the Adolphus while in Dallas for surgery. The room they gave me was run down and poorly layed out. The bathroom was on opposite side of bedroom... had to walk through living room and office to get to it. This was not favorable given the reasons for me being there. I asked for alternative room with layout with bedroom next to bathroom which they could not provide. So I \"moved out\" of the hotel. They charged me for night's stay even though they were unable to provide me with a room with a bathroom next to it. I spent all of 2 minutes in the room. I travel alot and the way the customer service was handled was rushed, arrogant, and just rude. I'm not high-maintenance traveler and don't expect freebies. However, the cancellation policy was too rigid given their lack of adequate space. Travel with caution.\n\nReview 26:\nI just had the pleasure of staying at the Adolphus in Dallas for a business trip. It was a refreshing change from chain hotels in both atmosphere and service. There was not a thing to complain about during my stay and the highlight was the delightful staff: Friendly, efficient, even fun. I will choose this hotel again when my next trip calls for a stay in downtown Dallas and would recommend it to anyone.\n\nReview 27:\nThis hotel is really past it's prime. Maybe it was nice once but no longer. The air blows in through the windows and so does the noise. You can hear every vehicle that goes past. Very noisy lace with the roaring of buses and trucks. Light sleepers beware. Also, it just has an overall worn feeling. There is no ice. You have to call room service for it. The beds are not up to the prices. Just a short distance away is the much newer Westin City Center and it can be less expensive. The Fairmont is also much superior.\n\nReview 28:\nI would suggest making harder to access tv channels with charges.\n\nReview 29:\n'Can't believe I've lived this close to Dallas all these years and never been to the Adolphus. What a beautiful hotel! It's old world, elegant, dark wood and antiques. We arrived on a Saturday afternoon for a one night stay and enjoyed our experience so much. 'Beautiful antiques, luxurious bed ... a walk in closet/dressing room that is bigger than the one I have at home!!! We walked around downtown Dallas after we checked in and had a nice dinner at a little Italian restaurant. We did the valet parking because parking in downtown Dallas is tough to find. They service was quick and efficient. I couldn't find the ice machine on our floor so called the front desk. She told me there are no ice machine but room service would deliver a complimentary bucket. They did ... within 10 minutes! Great experience! Go here!\n\nReview 30:\nYou won't confuse this with one of the new box hotels. It is rich in design and history with heavy woods and luxurious fabrics. A step back in time that I just love. A very professional staff leaves you wanting for nothing and makes you feel like a king.\n\nReview 31:\nThe Adolphus is an extraordinary hotel. Great halls, very large rooms and lots of class. It includes the French Room, a 5-diamond restaurant that you must try if you go to Dallas. The Walter Garrison Rodeo & Grill was a very good everyday alternative, with reasonable prices. During the stay, I was attending a scientific conference at the very nearby Dallas Convention Center, I had to work every day for quite a few hours. My room was perfect for this, very quiet and private and with a very good desk. My only minor complaint is that the Wi-Fi connection was overloaded at peak hours (after dinner).\n\nReview 32:\nI booked this hotel through Amex Platinum Fine Hotels and Resort program. It did not live up to their normal standards. This is my second visit and my last. We could not get towels, toilet paper etc. Just unacceptable for a fine hotel...you get towels at the Super 8 Motel. It's unfortunate because the hotel has such potential, must be poor management.\n\nReview 33:\nFor being such a \"High Class\" place, we experienced very sloppy service. When we arrived we noticed that are sheets had stains on them. We requested the linens be changed. When we came back from dinner around 9pm they still had not changed the linens. Also, for more than 24hrs there was a dirty room service cart outside our room along with dirty towels in the hall a few rooms down. I would not stay at this hotel again.\n\nReview 34:\nI can't say enough about the benefits of staying at the Adolphus! Beautiful architecture, both inside and out, courteous, competent, eager to assist and professional staff throughout, were what we expected and received at this hotel. Our yearly convention is held in Dallas & we know we have the best hotel one could ask for-thank you Adolphus! See you next year!\n\nReview 35:\nthe place is clean, the rooms are large, the beds are super comfy, nice pillows, everything you could ask for . . . EXCEPT the place has truly paper thin walls - you could hear our neighbor's telephone conversation like he was standing in the room with us & our room was above the ballroom which had a wedding going on (not sure why they put a non-wedding party guest above the wedding party) . . . absolutely terrible food at obnoxious prices (at the rodeo bar - $16.00 for cold chicken fried steak & lumpy mashed potatoes? - didn't try the supposed 5 star french restaurant since those prices were even more obnoxious).\n\nReview 36:\nThe good: Excellent staff--very helpful and friendly. Beautiful building--fun just to explore the hotel and enjoy the interior design and antique furnishings that are everywhere. Location--in the heart of downtown and within walking distance to many hot spots, museums, Kennedy memorial, etc. The bad: The rooms are quite uncomfortable--hard to control the temperature. The door to our room let in so much light from the hallway that we couldn't sleep. We shoved towels around the bottom and were still bothered by it. (We're not picky--this is a first for us.) The restaurant--excellent food; terribly slow and terrible service. We ordered a continental breakfast with a bagel with cream cheese and a cup of fruit and it took 20 minutes! The parking: $24 / day with mandatory valet is a bit rediculous The amennities: no pool Other: not kid friendly at all. If you have kids with you, go somewhere else.\n\nReview 37:\nI was a guest at The Adolphus Hotel in Dallas, TX in July 2010. I can not praise the staff enough for their high level of professionalism and attention! Although the hotel was completely filled with guests, the staff went above and beyond making me feel like I was the only one that needed assistance no matter what it was I needed. My room was beautiful and I intend on finding out where I can purchase the pillows - they were incredible! ALL of the staff that assisted our large group with transportation was very courteous and extremely attentive as they moved us in and out so quickly and with ease. I never waited long for transportation - it was always available. Adolphus had a limo available the 4 days of our stay and I want to commend our driver, Brian, who was so helpful and extremely courteous and kind. We thank you Brian for taking us back and forth and getting us where we needed to be during our stay at The Adolphus. Thank you all again! I will be staying at The Adolphus again next time I visit Dallas and will not consider staying anywhere else.\n\nReview 38:\nI've booked this hotel through Booking.com and unfortunately I needed to cancel my trip to Dallas and cancelled the hotel before the deadline with no penalties. My surprise is that the hotel charged one night in my credit card twice and until now, one month later, did not refunded the amounts to my credit card. Be careful with this hotel, as they charge you amounts you do not owe and create several difficulties to refund you.\n\nReview 39:\nI am a Dallasite and found myself in need of a several day hotel stay due to electrical problems this winter. This hotel is one of the quiet gems of Dallas but I had never stayed there before. . The rooms are large, the lobby extensive and old word elegant and the restaurnat and bar options incredible and diverse. Staff is also very attentive. The small bar by the French Room restaurant also offered a wonderful resting place for glass of wine before a a fire place and high tea is served in the lobby in the afternoons. The location in in the center of downtown with the flagship Neiman Marcus down the street and numersous restaurants within a few block area of the hotel The hotel rooms are reasonably priced as is the food unless you go to the very elegant and delicious French Room resaturant.\n\nReview 40:\nThe Adolphus was a great place for us to stay. Very classy without being snobby, Excellent taste in decor. Spacious standard room. Very quiet in the room. Great deal. Go for it!.\n\nReview 41:\nRoom wasn't clean when we arrived. The ice bucket had smelly stale water in it from previous tenant. Poor job on housekeeping. The couch had stains on it. The room was not very comfortable, it was just tolerable. Tried to get the A/C going with no luck. The room was outdated and overrated. We ordered room service, think dessert would be quality... we were wrong...Horrible Bland food and you can only get ICE from the Room Service department. Called front desk, no answer. Customer service did not exist. We have decided never EVER to stay here again. Worst Hotel I've been to in a long time. I tried to sort out all the problems with the front desk the next morning, asked for Manager...was told there was not manager on grounds and I would get a personal phone call from them. Well its been a week and no phone call.\n\nReview 42:\nI have stayed in pretty much the best of the best in this country and I have to say the whole atmosphere at the Adolphus Hotel is top notch. Annibal The concierge handled everything I ask for and then some. Mayra at the front desk made me feel welcome and was on her game.. Not the normal I am just doing my job thing, But really enjoying taken care of the client, Wish there was more out there today as it was refreshing and pleasant. Would send anyone I know there and know they would be treated well.. Mark\n\nReview 43:\nThe Adolphus Hotel is and has been my favorite hotel for many years. It shines as the epitamy of an old world elegant, classical hotel and upon arrival the experience begins. The staff is very friendly, helpfula and most willing to please. The rooms are eqiped with a mini bar and they are well done in taste and style. Must eat at the renouned French Room for the most exsquitset dining experience. Highly recommend!\n\nReview 44:\nLeave the flip flops in your suitcase and channel your inner elite. This 1912 hotel reminds us that we're supposed to aspire to something during our lives. Our room was large and comfortable, but the real action was in the paneled lobby where potted palms and antiques ruled. A cool jazz ensemble welcomed us back after a night at the theater, and on Sunday morning we chose a quick breakfast from the lobby bar over a full breakfast in the Bistro. Did I mention the award-winning 5-star French Room? I can't wait to return and to spend more time strolling in the center of Dallas. Neiman-Marcus awaits!\n\nReview 45:\nWe were in Dallas for a concert and decided to stay at the Adolphus since it has such great reviews. We were happy with the valet staff and staff member who took our things to our room for us. I was sad to see that the furniture was not clean (not just stains but needed cleaning). Also the white bedding had spots all over it which made it feel pretty disgusting. The bathroom was very clean and the room was nice other than the dirty furniture and linens but to me that's a big problem. We requested new linens and istead were moved to another room at midnight! The other room's bedding did appear to be cleaner but was still stained. Do these people not use bleach??? We were not given anything for our inconvenience of having to switch rooms. I would not stay here again.\n\nReview 46:\nWe got a deal through SniqueAway, and as our 25th Anniversary was upon us (and the kids were still in school), we decided to spend a weekend night here, and dine at The French Room. We made a good choice. The room was HUGE, with windows facing west. Everything was in order, save, there were no face towels, and it actually took two tries to get some. Everything after that went just fine. The bed was also VERY comfy. The highlight was after we finish dining at The French Room, we returned to our room, and not five minutes later there was a knock on the door, a bellhop with a chilled plate of chocolates and chocolate covered strawberries, with a note around our anniversary. Nice touch! Everyone was gracious and counteous, it really was a wonderful couple days. We would definitely stay here again.\n\nReview 47:\nStayed at this hotel for a quick weekend in Dallas to catch a Cowboys game, It was convienent and very centrally located to the Downtown area, walking distance to a lot of restuarants and the Dealy Plaza which is also a must see. This hotel was very pretty to admire, the lobby has a wall of keys in the back which is a great photo shot. At night there is a ambiance that follows you and the rooms are spacious. The mystery about the 19th floor is just spooky getting off the elevator but it made for some fun ghost stories. We would stay here again!\n\nReview 48:\nWe spent two nights here. The staff was very courteous and eager to assist. We were pleasantly surprised with the spacious room and roomy bathroom. The room was equipped with everything we needed. Would recommend this hotel, and will definitely stay here again.\n\nReview 49:\nAfter staying in a pitiful \"historic luxury\" hotel last weekend, this was just a fantastic experience. Short and sweet, this place is first class. It is so historic and it is beautiful. The rooms are quiet and comfortable. The staff is professional and friendly. And it was less expensive than the sad hotel in Fort Worth.\n\nReview 50:\nStayed at this hotel Feb 5th through the 7th. The rooms are great,the staff is friendly, the location is central. My only observation is that this hotel needs to improve the breakfast. It was somewhat disappointing.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24899, "query_start_index": 24901, "query_end_index": 24901, "truncation_seperator": "... 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{"id": "2514215", "pid": "2514215", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAfter booking part of our family vaction here before seeing the reviews the family was very nervous when we arrived we were astonished we had a huge suite super clean awesome staff great location only advice i would give when booking ask for one of the renovated floors we were on the 13 th and it was awesome we would defitently stay there again\n\nReview 2:\nMy wife and I stayed in the Penn Hotel a couple weeks ago when we were in NYC for our daughter's college graduation. It was supposed to be a fun time. We arrived and were given a room on the 4th floor. Walking down the hall made you feel like you were in a submarine. The doors have this small insert in them that makes them feel very small. We entered the room where the lights and TV were on. I thought we had been given the wrong room but after calling out loudly, no one answered. The next thought was someone laying dead in the bath tub. The carpet was filthy. Stains on it and in need of vacuuming. We called the front desk and they moved us to the 11th floor. A slight improvement as the lights and TV were off when we entered the room but about as bad. I would go out of my way to never stay there again and tell as many people as I know not to either. This is a hotel hell.\n\nReview 3:\nYou're on holiday and you expect to get a friendly welcome from the staff but this did not happen! The exterior of the hotel and the ground floor reception area is impressive. This hotel is in a great location too. However, the decor of the room was terrible (holes in the wall and grubby curtains that did not close). The services menu on the televison did not work and neither did the internet access. The queen bed was massive though and at least the room and bathroom was clean. Good hotel if you're on a budget.\n\nReview 4:\ni regret not taking notice of these reviews on here,thought people were being to fussy but it's a discgrace. shower tray was black, electric socket was cracked, no smoke alarm in room, tried to call reception no one answered. the staff seemed lazy and had a could not careless attitude,charged four dollars per bag to store luggage paid $239 per night what a rip off for single room, but didn't let these b*****ds ruin my stay i enjoyed it inspite of them not because of them.\n\nReview 5:\nHotel has a wonderful location, it's in the heart of Manhattan, but still not expensive, It is in front of Madison Square Garden, and two blocks from Empire State Building.\n\nReview 6:\nLocation was good. You walk in to the Reception and all looks fine. Rude woman at desk. Collect key to room, up in grotty lift. Couldn't believe the room. Rusty air conditioning unit, broken electrical socket plates and grimy bathroom. Our stay was shortly after the twin towers disaster. It looks as if little has improved since our stay. The date above is entered only because the review will not load otherwise. It is not the actual dates.\n\nReview 7:\njust returned from staying in the hotel pennsylvania, I had read dozens of reviews so I was ready to expect the worse but I was pleasantly supprised. The lobby was spotlessly clean and staff friendly. Check in only took a couple of minutes. Our room was on the sixth floor, it was small rather dated but very clean the only downside was the bath it had broken taps and green stains. But for what we paid to be in the centre of New York it was fantastic and would definately stay there again.\n\nReview 8:\nI was in town for business and I travel to the city pretty frequently. That being said I've stayed at many different hotels in Manhattan. This was by far and away the WORST hotel i have EVER had in the city!!!! I found the staff to be friendly.... well that was after I waited over an hour to check in!!! I was told that SOME of the rooms were renovated, well let's just say I wasn't lucky enough to get one of those rooms. My bathroom sink was literally falling off the wall. The paint was repulsive and chipping away from the walls. And the \"A/C\" is certainly not A/C!!!! Don't be fooled by the pictures on the website, this place is unacceptable in my opinion!!!!!!!!! !\n\nReview 9:\nWe went to new york in 2005 and stayed in this hotel, and it is a complete [-] hole, i wouldnt even give a single star, it needs completely renovating,its 60 years out of date, the check desk was heaving it took about 1.5 hours to check in there is no help offered with bags except the doorman outside, i suppose it is quite well situated being opposite madison sq garden. the room was disgusting, it stunk of mould, i wouldnt let my dog sleep in it. to be honest new york was a bit of a let down in general, the only saving grace was the empire state building, which the veiw from the top is probaly worth the air fare alone.. I would definately not recommend this hotel.\n\nReview 10:\nWe came home with horrible bed bug bites. The heater didn't work beacuse the outlet didn't work. The bathroom was filthy. The only good thing was the facility for the dogs during Westminister.\n\nReview 11:\nBudget is the best way to describe this hotel. You get what you pay for. Arrived after a long flight and had to queue 30 minutes to check in. Our Hotel bedroom was stinking of cigarette smoke. It was so bad it would catch in your throat. Room was dark, small and grim. Bathroom was desperate. Our wash hand basin was loose, and there was a pubic hair in our bathtub. I asked for another room and was informed there were none available as it was thanksgiving weekend...... having said all that my friend was staying in a room a couple of floors above me and it was like it was in a different hotel. Large room, fresh decor and they even had bathrobes, guess we were just unlucky. Hotel interior asides the location was excellent, directly opposite MSG, five minutes from Macys. I definately wouldnt stay again. Happy to pay more for a better standard of hotel.\n\nReview 12:\nLets face it when it comes to hotels us Brits are a lot less fussy than the Americans if only because we have to be. Yes this hotel was dirty, had threadbare linen on the beds and it seems the bathrooms haven't been updated since the 1940's but it was still a damn site better than any B&B I've had the misfortune to stay in around the UK!! It's a stones throw away from Macy's, Madison Square Garden and the Empire State and is significantly cheaper than anything else I could find in that part of the city. Every subway train seems to go through Penn station opposite and 5 minutes ride either way you've got Central Park or the Statue of Liberty. If you only intend to spend short periods of time asleep in this hotel it's the one for you but if you want room service etc don't bother!! Be warned about the tourist desk in the lobby they are extremely helpful in organising anything you want but they'll charge a lot of commision. We ended up payinf $75 for $40 tickets for the Mets!! You live and learn! !\n\nReview 13:\nAfter reading the reviews it got myself and my boyfriend were pretty nervous and considered looking for somewhere else to stay. But the price and location were to good to give up. We stayed there for 7nights and I'm so happy we did. The location is fantastic. My room was spacious and clean. Housekeeping was always done on time. We didn't have one problem with the hotel, and I am quite fussy!! One evening I got talking to people in the lift and found out that their room was terrible. I think with this hotel you can be lucky, depending on what floor you are on! I guess we were one of the lucky ones! I would recommend this hotel if location and price are important.\n\nReview 14:\nWe spent a couple of nights in this so called hotel and it answers to most reviews. The lobby is stylish but old. The hallways are shabby and old. The rooms are old and small (european standard) but,on the 13th ??? floor clean and refurbished. Not unfriendly staff and clean towels each day. You get what you pay for. We knew the bad reviews, payed almost nothing (about $65,- a night) and expected nothing and that\u00b4s what we\u00b4ve got. But the location is EXCELLENT, with most things in walking distance. And that\u00b4s what we wanted.\n\nReview 15:\nAnyone who has just booked here and is now worried, Don't be. My family and I stayed here in march this year, and obviously we were expecting something from the shining from all the accounts we had read!! Checked in at about 6pm, no queues and really friendly staff. Got straight into a very new lift that took us to the twelfth floor, where we found our room, tidy, clean and most importantly comfortable and secure. We had hot running water at all times of day. It snowed heavily while we were there so the warm cosy beds were heaven after a long day of sightseeing! Lobby is beautiful, Staff are efficient, sure the hotel is old and maybe some rooms sould do with a lick of paint, but remember there are 1700 rooms, and you are not paying plaza prices! for \u00a3100 a night, a central location, handy for just about everywhere, YOU CANNOT GO WRONG!! STAY HERE!\n\nReview 16:\nThis is a budget priced hotel, and as such offers, in my opinion, good value for money. I had previously stayed here many years ago, and had doubts about coming back after I saw some of the poor reviews it has been given. I need not have worried. There was a long line for check-in, but it was dealt with quickly. There are plenty of lifts, and they all work. The dark coloured furniture makes the rooms seem more crowded than they really are. My room was large, and spotlessly clean. The bed was the most comfortable I have ever slept in, and the bathroom looked brand new. This room was on the 11th floor and I didn't pay for any upgrades. The location of this hotel is hard to beat, and I will be staying here again.\n\nReview 17:\nLocation is good, but that's all. No cooling on warm fall or winter days, have to open the screen less window. Dirty, nasty, circle of hell.\n\nReview 18:\ngreat hotel excellent service! i was fully satisficed i loveee the ubication ;) congrats!\n\nReview 19:\nJust returned from taking a school group to this hotel for 3 nights, and the experience was terrible. The rooms were small and still had the last guests rubbish on the floor. The heating did not work on anything but full, which meant that we had to have the window open - in February, during the worst snow season for years. The piece de resistance however, has to be the uninvited guests-we had mice in the room, and they did not change our room for us. The hotel exterminator said that they were common place in the hotel. Oh, there were also 1000 dogs in the hotel-some with fleas, as there was a dog show on-not that we were told in advance. The barking made a change at night from the mice eating in our room! Stay there at your peril, no cheap room is worth all this! !\n\nReview 20:\nWe recently stayed at the Hotel Penn in NYC and found it to be higher than our expectations based on other reviews. The room was clean and quiet and the location is incredible since you are right across the street from Penn Station in the heart of Midtown Manhattan. The staff was friendly and courteous and the limited time we actually spent in our room met all of our travel requirements. When in NYC, how much time do you spend in your hotel room anyway? This is the perfect \"base camp\" for visitors who need to get around the city with minimal hassles. I will definitely stay here the next trip to New York.\n\nReview 21:\nAfter being let down with my first hotel due to a travel company going bankcrupt, i then booked 3 nights at the pennsylvania hotel after stopping there in 2004 Arrived 30 sept, plane late so arrived at the hotel at 20:00 hrs. No one in line to check in so walked straight to the desk, was checked in approx 5 mins and given a twin room on the 4th floor. After reading some of the comments on here i was a bit nervous as to what i would find .... The room was clean and tidy. two big beds and a good size tv.... the only negative comment would be that in the bathroom the paint was peeling off the walls and ceiling ... but heh.. not a problem to me ... staff there were friendly and opened a safe deposit box in less then 10 mins ... again no problems... At the end of the day this is a tourist hotel .. if youre expecting first class servive -go the Plaza .. its cheap(ish) and a great location.\n\nReview 22:\nThe hotel is very large and already the lobby gave us bad associations... cold, uncosy and loud. The room was very poorly cleaned and very old. We slept the night and went through with the trouble of cancelling the rest of the prepaid stay just to get away, that\u00b4s how bad this hotel is. We moved to a really nice and cosy hotel, also centrally located, with a high standard for only about 20USD more. If you\u00b4re looking for a nice place to stay, this isn\u00b4t it. It\u00b4s not even affordable either, then the hostels are a much better choice.\n\nReview 23:\nHeard a lot about this hotel, so we were a bit apprehensive when we checked in. No delay in the lobby, room was on the 5th floor, a bit old fashioned but clean. Bedding was clean, decorations a bit outdated but OK, everything worked. Towels and sheets changed daily. Small cafe in the lobby, cheap and fast service, internet connection via the TV in the room (reasonable charge), polite but unremarkable service from the staff. All in all, a comfortable hotel at reasonable cost, and excellent central location.\n\nReview 24:\nMy daughter and I have just returned home after staying here for 11 nights. I am not sure what people are expecting of a huge, once regal hotel in NY that offers a reasonable rate and prime location but we chose to stay here again after a problem free stay same time last year. This year we had a lovely room with a view down 33rd st and it was spacious, clean and towels immaculate and changed every day. The signs of age are apparent but for the little time spent in a hotel room in NY, why are there so many people that knock this place? Several years ago we stayed in a more expensive hotel in NY and the room was so tiny we couldn't open our cases on the floor. This is a very good option for people who want an inexpensive, spacious, clean room in the best ever location in NY, but if you are going to be a whinger and pick at every little thing then go pay a lot more elsewhere.\n\nReview 25:\nthe hotel looked grand from the outside but inside was dropping to bits. rooms n corridors were scuffed old and dirty looking plaster hole 3ft x 2ft on 14th floor, rooms were shocking paint coming off the ceiling,cracked basin in bathroom and to top it all bath tap came off in my hand. oh and i forgot draught in the room window was stuffed with loo paper my advise dont go there i asked for a upgrade and what i described above was the upgrade! !\n\nReview 26:\nWe styed at this hotel from 2-7 sept and i loved it, i am depressed since i am home, fair enough when you check in there was bit of a que we waited about 20 minutes before it was our turn to check in after all its such a big hotel you have to expect this bit of delays and there was 5 people working at the receiption desk. I emailed the hotel prior to our arrival, we booked a standard room and paid 600euros for 5 nights for 2 people i asked them for a free upgrade and they gave it to me. we got upgraded to a supior room on 12th floor room 1243 lovely room, with all mod cons and clean bathroom with shampoo conditior mouthwash etc... the hotel interior is a bit old fashioned but remeber the hotel is donkeys years old.\n\nReview 27:\nStayed at the Pennsylvania Hotel for Thanksgiving 08 with my mam, this was my 4th time staying here, can't go past it for location, right across road from MSG, next to Macys, Manhattan Mall, ESB only two blocks away, short walk to Times Square. Tip, when checking in ask for renovated room, i have done this all 4 times and the room has been fine, very basic but clean, cleaning ladies came every day, plenty clean towels etc. Front desk staff can be fairly rude but you can find that with alot of places in NY. If your looking for something special pay more and stay somewhere else but if you like us, only looking for clean bed to sleep at night def worth the stay, i'd rather spend my money in Woodbury or Jersey Gardens!!! Going back in Dec for New Years and staying here again.\n\nReview 28:\nroom was cosy if a bit small, but onlly slept in it so it done the job. bathroom was nice and clean. reception was lovely and check in and check out speedy. didnt eat in hotel so cant comment on food. but staff were pleasant. now for the best bit-location location bang in the middle of everything. next door to macys, round the corner from empire state and times square practically on door step. walked to lady liberty from hotel going through the village. took about an hour but it was a lovely and interesting walk. bout same distance to central park on foot. and accross road from madison square garden. hotdogs sold at penn station accross road are to die for.\n\nReview 29:\nBy far the worst place I have ever stayed at. The room smelled of smoke and you could not open a window. The walls were covered in mold, my sheets were dirty they smelled of someone else\u2019s perfume and had goop on them. When I asked for clean sheets they showed up and dropped the clean sheets on the floor and left. Oh and the floors were sticky. When I took a shower I had to stand on my tippy toes because the tub was so dirty and disgusting. I had two nights stay and made it through one night because I had no other choice and they would not switch my room. I paid $280 per night at this place. TAKE MY ADVICE AND FIND ANOTHER PLACE TO STAY.\n\nReview 30:\nThis hotel has a beautiful lobby but, aside from that... It's TERRIBLE. When I arrived after a 7hr flight,my room was not ready so, I had to check in my bags and wait 2hrs. Mind you it was about 4pm. When I got upstairs to my room, I was actually a little scared. The room was dingy and smelled moldy. The paint was coming off the wall.The towels had yellow stains on them.The windows lookedlike the hadn't been cleaned in years. The walls are paper thin.The light by the entrance didnt work so, I had to depend on the dim desk light. The carpet was nasty and the tv has about 15 channels. This hotel is by far the nastiest hotel ever. Now on too the service... The maid just bust in the room several times without knocking and even with the PRIVACY sign on the door. Thank God I had the littlelatch thing on. Then I go to use the computer and find out it's $1 for every 5min. and $.75 to print. The people at the desk are rude adn have no answers for anything. I would not stay here.\n\nReview 31:\nTrip Advisor member Yorkshire England I traveled to New York with my best friend Sarah to celebrate our 40th birthday's had read some hit and miss reports about the hotel, but it was cheap so I thought maybe you do get what you pay for, but what a surprise the room was very clean with two large beds a chair, table and a desk. we also had a fridge. There was a dressing area and an iron and ironing board. If you do go you should ask for ROOM 1612a on the 16th floor. We found all the staff to be very efficient and polite. The location of the hotel cannot be beaten, especially if you fly into Newark, all you need to do is get the sky train then a train to Penn Station, the hotel is just across the road from Penn Station and Madison Square Garden. Hope you found this review helpful. Andrea Chilcott.\n\nReview 32:\ni've been in several hotels and hostels, but never seen such a bad hotel. it's dirty, ugly and old. We don't recomend it for honey moon or if you like to spend some quality time with your husband/wife. The lavatory was broken and untached from the wall, the ar condicioning didn't work and sounds like an air plane turbine. Only one sheet in bed with no blanket, garbage in the corredor floor and all guests seems to be homeless. Go to Empire Hotel like I did.\n\nReview 33:\nWe had two rooms for one night and found the rooms dark, accommodation of a very poor standard, overpriced and depressing. I am glad it was for only one night but I resent the money spent there. The staff at the admission desk were unfriendly, very slow and generally not sympathetic to the travelling tourist. It is not an experience I would wish on others and considering, that for a short taxi ride there are a much nicer neighbourhoods, there is nothing to recommend it to other than for those catching an early train.\n\nReview 34:\nFound the hotel rooms were clean. For the price and the location, I would well recomended it for a stay in New York if you are watching the budget. Obviously if you want 4 star accomadation pay the extra price. But i could not see a problem with the hotel.\n\nReview 35:\nI live in NYC. my lady and I booked a night there beacuse we were traveling to Canada by train Penn Station which is right across the street. The room they gave us was not fit for a doberman. The hotel room was disgusting. I truly belive that they save the clean rooms for the upscale entertianers that visit NEWYORK. I could not wait to leave that hotel. AS A NATIVE NEW YORKER BEWARE IF YOU ARE NOT SOMEONE IMPORTANT DONT STAY THERE\n\nReview 36:\nWe have travelled around many countries and stayed in a variety of accommodation and we were fully expecting the room to be basic. But what we did not expect was the disgusting attitude of the staff which I have never come across in my life. It took over an hour to check in and I was met with a very aggressive man when I told him I was not happy with this. The room was so poor we found it funny that they had the cheek to ask people to pay. The only thing going for it was the location which was good and the cleaners did a good job with what they were working with and that is the only reason it has a score.\n\nReview 37:\nI just got back from the hotel and was suprised, I stayed in a Club Penn 5000 king room and it was really comfortable, the room was a decent size and had a fridge in and a flat screen tv, room was maded up daily with fresh towels, bathroom was basic but was clean, one of the good things of staying in club penn 5000 was on the 12th floor theres a guest room with sofas, free internet and printing and also tea and coffee available, its well worth the upgrade, i didnt find any bed bugs the bed was massive and really nice, never take the stairs as there are alot of floors and when you reach the basement its a maze, the location is amazing so close to everything, i would stay here again as didnt have a bad experience.\n\nReview 38:\nLoved the penn hotel in NYC. Great value for money and my partner and i will be definatley goin back in years to come. Being australian i felt more at home in NYC than i would have felt in Sydney. Thanks NYC for having us.\n\nReview 39:\nWhy no tea or coffee in the room?! Why the gigantic mahogany TV cabinet in the corner and the bizarre fridge in the middle of the room? Seriously though, we had a nice big room and an old fashioned but clean and functional bathroom. Plenty of Gilbert and Soames smellies and lots of fresh towels, but the sink had a leg missing (much hilarity discovering that drunk at 1am). The hotel has a Lindys on the ground floor - much recommended for their bacon and tomato bagel and their cheesecake and is in a great location - right opposite Penn Station.\n\nReview 40:\nThis hotel is by far the worst that I have ever encountered. Three friends and I stayed there for a weekend in July, and believe me, it was the most unpleasant experience for all of us. The hotel is so run down that it should be demolished. It is astonishing to me that this hotel is open for business. And to make matters worse, they have the audacity to charge $189 per night! I just don't feel that you should have to spend that much money for crap. The sheets were soiled, the hotels smells old and musty, the bathroom fixtures were unravelling, and I could go on and on.. The only plus to this hotel is the location. Other than that, it is a definate waste of money. Brace yourselves for the worse!! !\n\nReview 41:\nI stayed here last August for business. The rooms are quite large, but I had to stand in line for an hour to check in at 7 pm. When I got the desk, there was a slight hitch due to my name being misspelled in their computer and the woman \"helping\" me not bothering to ask me for my credit card OR confirmation number, even after I volunteered that I had them at the ready. After announcing there was no reservation for me, she stared at me blankly until I lost my temper, at which point she rudely informed me she was trying to help me and asked for the confirmation number. Overall, it was not the experience I was looking for after a long day of travel and work.\n\nReview 42:\nI cannot believe that this place is still allowed to operate. Damp, old, oppresive....AC flithy, could not close window (broken hinge). Outlets hanging from wall. Hot water is hit and miss, cleanliness of bathroom is very questionable. The cracked tiles in the shower really added to its ambiance. Never removed my shoes, no main light in room - and I had one of the upgraded rooms......had originally 2 nights booked, moved out after first night. A lot of foreign toursits staying at the hotel and if this is their first impression of the US - what an awful representation of the US and New York it is making. Considering all the health and safety regulations we have I do wonder how this place has an operating license.\n\nReview 43:\nHotel Pennsylvania may have some bad reviews, but if you need lots of space for reasonable money you need to reserve one of the suites. My family spent the Thanksgiving Holiday (Wed thru Mon) at the Hotel Pennsylvania in one of the suites and we had lots of room. The suite had one bedroom with queen size bed and full bath, second bedroom had 2 queen size beds and full bath, living room had pull out couch. So you can easy sleep 8 people at one price. Room furnishings are old but if you need a great location without spending a lot of money this is it,and if your in New York to spend too much money on a room don't stay here.\n\nReview 44:\nI booked this hotel out of desperation. The rate was $280 for just one night. I waited in line to check in for about 20 minutes, while I waited I visited the restrooms in the lower lobby of the hotel. This was the first sign of a really old, poorly maintained hotel. The hotel has the common Art Deco-ish Manhattan design. When I got to the room I realized that this hotel must have been renovated many, many decades ago. The bathroom tile was covered in mold, the bathtub didn't drain. The carpet was filthy. Even the toilet paper was cheap, come on, it's toilet paper. Beds were OK. Don't expect a courteous staff, I've received better hospitality at a Travelodge next to I-75 in Lake City, Florida at 3am. Although, the people at the luggage storage room ($4 per bag) were somewhat courteous. If the owner's of this hotel were willing to spend a few dollars, renovating this hotel, it has the potential to become a hotel destination in Manhattan. It has a great location: across the street from Madison Square Garden, around the corner from Macy's, blocks away from the Empire State Building and Fifth Avenue.\n\nReview 45:\nThis hotel is NOTHING fancy. It was clean but I wouldn't call it spotless. Old matress and less than desireable furnishings. Outlet in bathroom did not work, nor did 2 our of 3 lights in the room itself. My husband booked this hotel. He was going on business and trying to find something cheap. I later decided to tag along so I couldn't complain too much. the lines for check in were terribly long everytime we walked through the lobby. The hotel is in a good location with multiple subways within the block. Seem as though lots of international travelers stay here, but that may be anywhere in NYC. Next time I will book the hotel and NOT book this one. If you have already booked don't be too scared. It is livable but would not be my top choice.\n\nReview 46:\nExposed wiring, holes in the walls, mold, thin old linens, broken TV, No air conditioning and no screens on windows...enough said..\n\nReview 47:\nSuper value for money, great location, room were fine but dated, cleaned everyday, friendly staff, definitely stay there again.\n\nReview 48:\nLocation great otherwise you a a complete burden for the hotel and its staff . Took ages to check in about 40 min queue . Staff typical NY rude , rooms VERY basic and not that clean , desperate to be made over .\n\nReview 49:\nI don't understand all the bad reviews posted about this hotel. This hotel is exactly what it says it is - a 2 star property. For the price, its definately value for money. Our room was basic, clean but actually quite large for a NY hotel room. Plus it had a fantastic view of the empire state building. The decor is a little dated, but who cares? In a city like New York this is simply a place to sleep (and the beds were comfy too!) Plus the shower had great water pressure, our room had an iron and hairdryer, and the towels and sheets were clean. The location is great too - very handy to everything you want in NY. I will be staying here again on my next trip to NY.\n\nReview 50:\nYes the rooms are not that great, but then it's cheap and one of the best locations in town. If the hotel is the most important part of your stay then go elsewhere. If it's just a bed for the night then this hotel is superb. I'd stay there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29559, "query_start_index": 29561, "query_end_index": 29561, "truncation_seperator": "... 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{"id": "2514341", "pid": "2514341", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the Ameritania for three nights and the location was absolutely perfect for easy access to the theatre district, Central Park, subways, and restaurants. It was extremely easy to get around the city. The only disappointment was the remodeling that is going on in the hotel which meant we were on the second floor in a fairly small room with a view of the ventilation unit. That said, the newly refurbished room was very nice and the bathroom was beautiful (although hot water was a bit slow getting to the shower!). Still, I would stay here again in a heartbeat. The staff is considerate and knowledgeable, and the price/location can't be beat.\n\nReview 2:\nMId priced hotel, got it on www.lastminutetravel.com- and was a little leery as the last hotel from that website in the city was a little off the beaten path. The room was tiny as was bathroom- but modern and clean. I was very happy with the price and location. Right outside was the Letterman show and Times Square. Would definitely go again as I think it was a bargain. Was impressed they held my luggage at front desk after checking out for the remainder of the day before I picked it up and flew out of town in the evening.\n\nReview 3:\nWe stayed at the Ameritania in early October. We had a room with two double beds. The room size was fine. The room was nicely decorated and clean. The Ameritania's location is convenient to the theatre center and subway. The staff was friendly and helpful. We took advantage of the 24 hour coffee and tea bar. There is a nice, small bar in the lobby too. We had no problems with street noise from the fourth floor. The Ameritania is an older hotel. Thus, it has window air conditioners. When we were there, it was chilly outside, yet the air conditioner was still in the window. It was not possible to close its vent, so cold air was coming through into the room making it quite chilly. We inquired about getting some heat, but were told that they don't turn on the heat until the outside temperature goes down to 45 degrees. We didn't want to undertake finding another hotel, so we did the best we could to block the cold air, but we were still a bit chilly. I would not recommend staying here unless it is summer or winter.\n\nReview 4:\nStayed here for 5 days - was 1st trip to USA. First impressions of the Hotel were that it was underconstruction and we weren't too impressed. However that all changed once we'd checked in. Our family wasn't ready on the 1st night but apart from that everything else was great. Our family room, when ready, was fantastic and the location of the hotel was perfect for visiting Central Park, Times Square and the subway was nice and handy too. The Staff were excellent, very helpful especially Mourad the bellman. He organised taxis for us and arranged transport for our return to the Airport. I'm planning on returning to New York in the next few years and would have no hesitation in staying in this hotel again. The only reason I didn't give it a '5' was there were no tea/coffee facilities in the room and although the hotel was close to some great coffee shops 'Bagel and Bean' being one of them, it would have been nice to have had this facility in the room.\n\nReview 5:\nThe only thing good about this hotel is the location They seemed to have spent all the allocated remodeling budget on the lobby because the rooms need serious improvement. I was fooled by the photos on the internet. We stayed in a room with a king size bed. It was TINY! I mean all that they could fit is the BED. The bathroom is even smaller if you can believe it and our shower door was only HALF a door so we also had a flood in that small space. Lastly, I thought that the staff was unpleasant. For the price that they are asking I would recommend that you continue searching, this hotel is not worth it.\n\nReview 6:\nWe booked this hotel because of a Groupon discount, but would be happy to return. We stayed there Christmas weekend 2011. It's a GREAT Manhattan location. It's less than four blocks to Central Park. We were able to walk to two Broadway shows, Rockefeller Center and Times Square. Now the rooms are small. But the building was erected turn of last century and is next to the Ed Sullivan Theatre where David Letterman broadcasts. However, the beds were comfy, the staff was nice and a continental breakfast came with the package. Plus, there are historic (and good) sandwich shops like Carnegie Deli less than two blocks away. It seems a new group owns the property. The owners are renovating and I think we stayed in a renovated room. Recommend if you are coming to the city to see the sites. If you want the ritz book upper east or downtown. Here's a video summary of our trip featuring the hotel and where we ate. http://youtu.be/fA1Zo3wyo-g\n\nReview 7:\nWe were given a night at the Ameritania as a gift and added a night to make a weekend of it. We live outside of Manhattan, but often spend a weekend in the city as a quick and easy getaway. This hotel was fabulous!! What a pleasant surprise! Location was perfect, right in midtown near all the theaters. The hotel itself is a gem. We were upgraded to a deluxe king room, a corner with windows on both sides and lots of room to walk around. Although the bathroom is a little small, it is beautifully appointed and the shower is modern and roomy. The decor is modern and sleek, and the staff was friendly and accommodating. A light continental breakfast was included, which was a nice start to the day. The room was a bit noisy during the week, as there is construction going on around the corner, but that's not unusual in NYC. We would definitely go back and would recommend it without reservation (no pun intended! ).\n\nReview 8:\nNew York - Ameritania Hotel Date: 13th July 2007 Reviewer: Donna White, Belfast, N.Ireland This was my first visited to New York. I was greeted at the hotel by very friendly and helpful staff. You could not beat the location of this hotel, very central to everything, 10 minute walk to Times Square and 10 minute walk to Central Park. The rooms and bathrooms were very small but clean and tidy and fresh towels and linen everyday and fully air conditioned. The size did not matter to me as you only slept and showered in your room. Staff were very helpful regarding tourist information and booking tours. I would highly recommend this hotel to anyone visiting New York but if you like plenty of space in hotel rooms this hotel is not for you.\n\nReview 9:\nWe stayed for 5 nights at the Ameritania in November 2011. This was my second time at this hotel and its really all you can ask for. The location is perfect, the bathroom is spotless clean, comfy beds and perfect housekeeping, I belive this one is the best value of all the hotel on broadway we looked at! I had requested a bottle of wine in the room as a suprise for my boyfriend and they ha made it so nice for us at our arrival with a letter wishing us happy annversiary and a rose. There is good and cheap breakfast cafe, and a Starbucks just across the street so no need for continental breakfast at the hotel. There was some construction work going on, but no nois. The AC is a bit loud and disturbing, and theres no restroom in the lobby. But thats the only two downs, and its no big problem. I can recomend this hotel, and next time I go to NYC I will defentely stay at the Ameritiana!\n\nReview 10:\nThe location is walking distance to Central park, Time Square, 5th Ave shopping, Rock Center and right next to Ed Sullivan Thearter (David Letterman) The \"E\" train subway stop from JFK is only one block away. The room was remolded with very funky decor and was comfy. We stayed here the day after the tree was light and room rates were high for the next 2nts but this place gave us great rates and we were thrilled to be near everything we wanted to see and do on our short visit. Its not a 5start hotel with all the extras but great for a place just to sleep. The staff was friendly, dont eat the breakfast uness it's comped (not worth the money).The only other negative was the very slow elevator but I will definately stay here again!! !\n\nReview 11:\nThe Ameritania looks like a whole load of not much from the outside but once inside the gorgeous refurbed lobby - all reds and oranges and scented with something yummy - you know that a lot of time and effort (not to mention style) has gone into this reinvention. The building site opposite is unfortunate but they keep respectable hours and I never found my slumber unduly disturbed. Check in was a breeze and I was in my bijou but tastefully decorated room within minutes. Photos are included so take a peek. Helpful staff, efficient assistance from all and the perfect location all ensure that I will checking in again this year...especially if it comes up again on priceline.co.uk for circa \u00a360 per night! Christmas sure came a little early this year for one solo traveller! !\n\nReview 12:\nMy wife and I had read mixed reviews before arrival. Turned out we and our four kids had a great time over a four day stay. Euro-style modest and clean. Bathrooms just fine. Great location, nice staff. If you want a big, quiet room, try Nebraska. For Manhattan, we thought this was great. Would come back again without hesitation.\n\nReview 13:\nI stayed here with my daughter and \"older\" mother after losing out on my prior room. These reviews had me SO unsure what to expect. Yes some rooms ARE small but this IS New York. The room we had was amazing. Down comfortors and pillows armoire and a walk in closet. Comfy beds. Bathroom was small but no smaller than a guest bathroom in a private hoom. Staff was courteous and helpful\n\nReview 14:\nStyed here for St. Paddy's day 07, the worst place i ever stayed hands down.. My friends and I had to move rooms twice, first time the hallway leading to the room had a terrible smell of dampness which was also filtering into the room. On the second occasion the shower and the toilet stopped working in the bathroom. Eventually we got moved to an upper class suite, which at best was average. We all agree we would never stay at this place again. To top it all of, for the previous four times i had been to this great city it was the most expensive and by far the worst......... Never be back..........\n\nReview 15:\nhaving read the reviews was expecting a small dirty room.arrived wed 11th jan 06, checked in by courteous staff. opened door of room 908 to be greeted by a clean, spacious, modern and very comfortable room. bathroom good size as well. stayed 5 relaxing nights. room cleaned every day with clean towels.location was perfect. temperature did drop to minus 12*and heating in room was more than adequate.will stay again.\n\nReview 16:\nExpedia promised an \"Ultra-modern hideaway just off Broadway\" with \"Jazzy decor\" \"Decked out in coffee, cream, and crimson, the 212 guestrooms have a creative, modern look, with tall leather headboards, checkerboard floors, and abstract art. \" The hotel was probably last decorated about 20 years ago - the rooms were dark and dingy with single glazed windows so the traffic on Broadway kept me awake all night (and you could not see out of them due to the layers of grime built up over the years). The aircon was non-existant so the heat in the 90's was unbearable. My friend was greeted by 6 flies buzzing around her room and when she called reception to complain they sent up a man with a tea towel to flick them to death. Yes the location is very convenient but i'm sure you could find a much better hotel in the price range and area. Don't stay there!\n\nReview 17:\nI've stayed at this hotel a couple times. The first two were nothing special. Not awful, not great. But, it was always cheap and great location. On my third trip there I had some portable speakers broken, and a shopping bag full of personal documents and new sunglasses disappeared from my room. I was given the run around by quite a few very rude members of staff. Never able to speak to the hotel manager until after my stay was over. I had to file a police report. When I check out the amount for my speakers was deducted from my bill. When I got home I played phone tag with Mark Wellins, the hotel manager. Once we finally spoke, I explained, he apologized and offered me a 2 night voucher. To this day I've never received it and he dosen't return my calls!\n\nReview 18:\nHad some ambivalence about booking this hotel after reading some of the earlier negative reviews. Most seemed to be connected to renovation that was going on during the past summer. The room I had was renovated, and was bright, clean, with a wonderful bathroom with walk in shower, and very comfortable bed. The staff wass great, immediate and friendly service for any concern. The bellmen were also great, with a lot of local knowledge and connections to outside serrvices. The person I travelled with was used to staying in much more expensive hotels, but liked this one very much, and booked a future stay there. I've been to a number of moderate (for NYC) priced hotels, and this was definitely the best.\n\nReview 19:\nMy family and i stayed at the ameritania for three nights over Easter weekend. For $350 a night we should have been given more than bad/cheap coffee in the morning. The room was small which is typical for New York but, the TV was a 13 inch 70s model that only showed static for half the time. The beds were like laying on a haybale. The down comforters were thin with hard clumps of feathers in them. It was the worst night sleep I've ever had. We booked online and were told at check in that when we left we would be able to pay using other methods because the initial credit card was just used to reserve the room. Well as we left there was a whole different story. They wouldn't change the tender and also refused to give us a reciept for the nights we were charged. They were rude and it wasn't worth the money. The only good thing about this hotel is the location, but there are plenty of better hotels located just across the street.\n\nReview 20:\nGetting 'bumped' by a hotel when you have paid up front IN FULL is quite simply inexcusable. A hotel should either refuse your reservation, or take the reservation (and money) and honour it. Arriving at a hotel in a place like NY to find that the hotel you actually chose has turned into one that you would certainly not have chosen is very inconvenient! Anyone booking this place might want to check that the hotel intends to actually give them a room nice lobby though...\n\nReview 21:\nGreat hotel. The loaction is amazing, very close to Central Park and Times Square. 2 extremely comfortable double beds and power shower - big thumbs up! Will definately stay here again when we next visit New York.\n\nReview 22:\nThe front desk workers were extremely unfrinedly. There's one guy there who gives attitude to simple questions. I was also charged $34 a week after check out and called to find out what it was for and he said my living social deal didn't include taxes and hung up. Thanks for your over friendliness!!!! Room was not bad, elevators were pretty slow. Would have been nice if they gave us early check in like our living social coupon said we would get...instead we waited until 3:30pm only to receive more attitude.\n\nReview 23:\nClean rooms, nice staff, and a location that cannot be beaten. Would you expect luxury for the most affordable price? Certainly not, bit we will stay again here for sure!\n\nReview 24:\nRoom condition pretty bad but meets minimum standards\n\nReview 25:\nCurrently the hotel is still under renovation, but most rooms and the lobby are already finished and the result is great. I reserved a calm room and got a calm, stylish room with two king size beds. Breakfast was ok (variety of bread, marmelade, fruits, but plastic plates), but i was told that the restaurant will be finished soon. Same about the elevator and concierge service. Not perfect yet, but a solid base and surely they are going to work out the last 15 % to be a perfect hotel. Really a great stay and the location is nearby many famous attractions: Time Square, Broadway Theatres, Grand Central Park and Station, Rockefeller Centre, etc...\n\nReview 26:\nI was very unsatisfied with my stay at the Hotel Ameritania. Half the stations on my TV wouldn't come through, and the sound kept going in and out. My toilet had a crack on the back and there was a huge hairball in the tub stuck on the drain. Ewww. A weird, high-pitched hissing noise kept coming out of the heater every 30 or so minutes, which made it unbearable to sleep (and I am not a light sleeper. The sounds of taxis and the city didn't keep me up). I wasn't expecting the same kind of quality I'd get at the W or the Four Seasons, but for the price I paid (avg. of $300/night), I expected a clean, comfortable place to rest my head. Instead, I dreaded coming back to the hotel at night.\n\nReview 27:\nWow, talk about about a bad experience. Our room (311) had no curtains, just a set of slatted blinds. Directly across the street is a building under construction with very bright lights that shine all night long. So our room was well lit for the entire night. Our the window consisted of just a single pane of glass, so all of the noises outside were clearly audible in the room. Honking horns, police sirens. We also learned that the hotel adjoins a nightclub that closes and discharges hundreds of patrons between 3 a.m. and 5 a.m. The night of our stay, the patrons were in no mood to go home so partied in the street just outside our window until dawn. What with the bright lights and incessant street noise, we got almost no sleep and felt as if we had bunked down in the middle of Times Square. The hotel's dining room is mostly used for storage, so the complimentary breakfast is served in the trendy lobby, where people try to balance food on their laps. When we left, we bid a very fond farewell to the Ameritania, fond because we were so happy to leave.\n\nReview 28:\nwe stayed at the ameritania in october/ november. my friend was running the marathon and it was close to the finish. it was our first time in nyc and the location is just great. we walked a lot and lots of things are nearby. times square, central park, even rockefeller center, st. pathricks.... the hotel is okay- nothing more. its very dark - so was our room, no good light for reading or writing. our room was very small, the bathroom even smaller. we could not sit on the toilet! there was a hole in the floor under the carpet- we had to watch our steps very carefully. it happend twice, that we had no towels - we had to complain, than we got towels. it was very,very noisy. our window was broken, so we could hear the noise much louder. we liked the free coffee in the lobby and the people working in the ameritania. the recepionist was really helpful and the doormen very polite. we had warm water all the time. the heating is very loud, but we didnt use it in the night. the hotel rooms need a renovation very badly.\n\nReview 29:\nI took a group of travelers here for a few meetings with companies. The hotel has a perfect location. I would recommend getting a room with a street view, as the inside rooms do face each other. The front desk staff were second-to-none. We were checked in prior to arrival (which is helpful considering I had 12 rooms booked). The price they gave us for group travel was not matched by anyone in the area. They even gave me a better room for being the booking person at no extra charge. The bar is small but friendly. I appreciated the morning coffee very much, as we tried to make the most of the nights in the city while still having morning meetings. Overall, I would most certainly stay here again. Not only is this hotel part of a great group in NYC, but the hotel is fantastic within itself.\n\nReview 30:\nhad a really nice stay in a lovely room last weekend. the room was spacious, attractive, well-laid out and immaculate. the hotel seems to be making great strides in upgrading the rooms, lobby, bar area, etc. lots of construction on-going across the road so some noise-blocking windows on the street-side would be a big help. staff helpful and polite.\n\nReview 31:\nThe photographer really did this place justice! Room was not like the pic. Everything worn out. No hot water for a shower--ICE COLD. Complained to the front desk and was told the situation would be taken care of. Pipes were noisy at all hours. Hair dryer over toilet which kept falling off wall--don't see how this passed city inspection. Room was noisy, bed was very low to the floor and not comfortable, room was very dark, felt like they were trying to hide the uncleanliness, lighting was really poor. Lamp on desk didn't work. Room was really small and kept hitting feet and legs on bed. TV was from long ago and didn't work. Elevator was really slow. Ice machine didn't have ice. We stayed here three nights. AVOID THIS HOTEL, IT IS WAY OVERPRICED EVEN FOR NEW YORK. As a guest on the elevator stated, \"This isn't a very good hotel\" and he had warm water for a shower.\n\nReview 32:\nHad read a lot of mixed reviews about this hotel before we went there, and was a bit worried about what it would be like however I was pleasantly surprised. The location is superb - which is what everyone has said, but also I found the staff helpful. We had asked for a roll away bed which wasn't there when we arrived, but we just asked and it was brought up - no problem. Other reviews had said no hot water, but the showers were fantastic! It's quite tricky working out how the taps work, but once you do no problem at all. Yes, the room was noisy, but that is because it is in mid town Manhattan - and traffic goes by all night, but just keep the window shut and the air conditioning on if it is too hot and you don't notice. We got clean towels and sheets daily, the room was fine for us if a little cramped but we were never in. You really are in the centre of things - five minutes to Times Square, two minutes from central park! Would definitely stay there again when visiting NYC. Thoroughly recommend this little hotel.\n\nReview 33:\nHaving been nervously reading reviews before I went, I was very pleasantly suprised. The check in was quick and easy (even though they had no record of my booking, I had proof and was given a room immediately). Thinking I would end up in the smallest room in the world, I actually had 2 double beds - just for me! Although they have tried to make the rooms look contemporary, they are off the mark, but they were clean and the beds were comfortable. Plus the location is perfect, with easy access everywhere! It maybe a 'pot luck' hotel based on some of the reviews, but I would definately have another gamble.\n\nReview 34:\nWe booked this hotel for a week whilst on honeymoon in New York, When we first arrived it looked lovely as the lobby is nice. We stayed on the seventh floor and the first thing we noticed is that every single door had obviously been forced open with a crowbar as the marks on the doors are so obvious, i cannot believe nobody else has mentioned this in their reviews! We were petrified every time we went out of the room that it was going to be broke into. There was a safe in the room which was not fixed to the wall, so you could walk out with it under your arm, very useful! We asked to be moved twice as the room was so small and dingy but the reception staff were not at all helpful and just said they had no other rooms available. Decor in the rooms is shabby, air conditioning unit is horrendously noisy and the elevators take forever. The only plus side is that it is in a good location but they seriously need to improve their security as this completely put us off from the start.\n\nReview 35:\nWe stayed at the Ameritania in February. It's a fantastic location, walking distance to all the shows and around the corner from the Dave Letterman Theatre. The rooms are really tiny, television channel reception was poor and every time we took a shower, it filled the tub, i.e. poor drainage. But the worst part of the room was the tiny radiator heater, entirely controlled by the hotel. I slept in a wool hat, sweater, flannel pj's and socks and was still cold. Hotel staff was unsympathetic but provided more blankets albeit thin ones. I caught a cold towards the end of the stay and nothing made it more miserable than to wake up in a cold room and return to a cold room every day. My advice: spend extra on a hotel with a good heating system or wait until summer to visit and pray the Ameritania's air conditioning works.\n\nReview 36:\nWe stayed at the Ameritania in February 2005. When we checked into our room we were shocked. The room was so small we had to plan who would move first. The bathroom so tiny that it was difficult to use the toilet. The most disturbing part was the musky smell that permeated the room and the corridors. The carpeting was damp and the accent pillow they had on the bed, stained and filthy. When we asked the front desk to be moved to a different room they just kept on telling us about the extra charge and never tried to explain why the carpeting was wet and the room so smelly. Location is great, also they offer parking in a parking garage nearby at $20 per day. We go to Ny City often and stay in hotel in the same price range as the Ameritania that are a far better deal for the money.\n\nReview 37:\nI booked this hotel for around $140 a night, when my Mother came to town to visit. I thought, perfect location, we can walk around and see a lot....the lobby was nice.....check in was so so.....a little attitudy if you ask me......and then it hit us. A funk like no other. What is that?? armpit, cabbie smell.....we got into the room, and they didn't look too bad, except....WORST bed to sleep on....the pillow was like someone just threw bits of foam into a pillow case, there was no shape to it whatsoever...and my mother was compelled to clean the AC filter, in the hopes that would help. It did not. I was so grossed out using the shower, and we ended up buying deodorizor for the room. What a stink hole. WHAT DO YOU PEOPLE DO THERE?\n\nReview 38:\nTwo female friends and I booked 3 nights in the Ameritania 24-26 July 2008 We were under the impression this hotel had had a recent refurb - and looking at the pictures it looks pretty impressive for the price. We were given an upgrade - goodness knows what from. The self-service coffee/tea area in the lobby was filthy and generally the public areas were dirty and furniture grubby and worn. Our suite on the second floor was depressing - very worn carpet , beige/brown dirty furnishings and the bathroom was so tatty . On a plus point - one of a very few - the bed linen was clean and beds comfortable. The staff were generally very helpful - but having stayed one night - it was enough. We checked out !!!!! Not at all impressed !!! !\n\nReview 39:\nI've been on the journey with two other girlfriends and stayed in NY for 4 nights. Hotel is located on excellent place and most of NY attractions are really close, as well as metro station. We had reservation for 1 Triple (1 bed and a rollaway). As we came in hotel they gave us a suit for the same price, which we appreciate. The third bed at our suit was not fresh made, the bedding was dirty. Otherwise the suit was clean but really dark. The stuff seamed nice and friendly but as I asked what are the options for buying ticket for Mamma Mia, they served me a story as they are the only one who can provide us a ticket for a very good price of 150 $. As we got our tickets from them , waiting at reception, we found out that the price on the ticket is 67,75 $. We got seats in the back, and as we came for the show, there were still tickets at the ticket office. We felt cheated by our receptionist and were very disappointed.\n\nReview 40:\nThis hotel was great overall. The lobby was beautiful. It smelled great and very clean when you walked in. Staff was friendly, especially the bell men and bartender. The room was beautiful but a bit too small. The location was perfect as well. It should be a 4 star hotel instead of 3.\n\nReview 41:\nDark and dingy, dirty and smelly, bodged and dangerous . There is no way that virgin who we travelled with have vetted this place or thomas cook we booked with, if they have then they were wearing blindfolfs ! The only good thing was the location , you would be better of staying in the ymca it would knock spots off this place . To the people who have half praised this place you are very easily pleased . Group of 6 from bath uk.\n\nReview 42:\nMy family and I stayed at the Ameritania from 20 to 23rd December 2011, to celebrate my husband s 50th birthday. We had read the mixed reviews but need not have worried; our stay was excellent. The room was spacious, clean and beds very comfy. The bathroom was fab. Staff were helpful and the location is perfect for seeing the city. We had a superb time and would stay here again without hesitation!\n\nReview 43:\nI've never understood anyone who complains about small bathrooms in hotels, why is that so important?! In a city like NY you spend as little time as possible in your hotel, there's too much to see and do. We had a HUGE room with 2 queen beds, a walk in wardrobe, maid service everyday, a deli on the corner for fab breakfasts, free tea/coffee in the lobby, a lovely concierge and very helpful reception staff. The location is unbeatable, we walked just about everywhere, central park 5mins to the left, times square 5mins to the right. We only used the subway just so we could say we did! Only gripe is the lighting - very dim everywhere. Particularly tricky putting on make-up in the bathroom! The bar was also a bit dark, but we never actually used it. The hotel organised our taxi to the airport, we had a wonderful young chatty driver in a lovely comfy car, and got to learn a lot more about NY!. We had no problems at all at this hotel, and am confident that even if we had, it would have been sorted efficiently. We would definitely return, my kids loved it too!\n\nReview 44:\nYes then hotel is undergoing renovations and yes there is construction across the street, but it is NYC and noise is everywhere! I went there with my sisters to celebrate my birthday. We arrived at least 3 hours before check in and were given a very nice double up on the 11th floor. We could hear some of the construction noise, but we were gone during daytime so this was not really an issue. Front desk staff was very pleasant and the bartender was very nice as well. The only downside was the elevators.. Having to share with construction workers and only 1 elevator in service. At times it took at least 10 minutes to get elevator up to 11th floor. Overall I would say very nice place and once they are completed with their renovations, it will be even better.\n\nReview 45:\nWhat a lovely surprise! We decided to stay here on a whim when LivingSocial had a coupon. And we are glad we did. The room was spacious and lovely Art Deco. The staff was helpful, generous, and congenial. The location is tremendous and the bar just off the lobby provided a delightful respite after a long day in the city. I recommend the hotel highly.\n\nReview 46:\nI arrived at the hotel and was greeted by the manager who happened to be talking to the Doorman. He walked me right to the front desk and checked me in. Room was clean, just a bit dark. I like a lot of light. The internet worked Great and the staff was helpful when I needed directions to my meeting. A few of the women that work behind the front desk are really cute and it is worth stopping in just to check them out. The most disappointing part of the Ameritania experience is that the Bar is not open downstairs. It was raining out one night while I was there and I had to run outside to bring my business some place else instead of what looks to be a nice relaxing atmosphere they have set up in the lobby.\n\nReview 47:\nFour of us stayed at the Ameritania Hotel in October. We had two rooms for 3 nights. The hotel staff was rude and of very little help to us with an unusual situation we encountered. They behaved in a very unprofessional manner and made us all to feel very uncomfortable. We will never stay there again or recommend this hotel to any friends. We have never been treated in such a rude manner in all of our combined travels.\n\nReview 48:\nFor a weekend excursion to NYC, I wanted somewhere to crash after full days and clean myself up for the nights. With those expectations, I have to echo what's already been said here. The hotel is amazingly located; exactly what I wanted. The staff was professional and pleasant. The room was indeed small and basic, the only lighting was by lamps, the TV was wonky and the hallways were dark. But who cares? Other than sleeping, I was in the hotel for maybe 4 hours the whole weekend. My room was adequate, clean, and a good choice for my money. And for NYC, it was a bargain at the height of the summer. They have a room to leave your luggage in so after your check out, you can still enjoy the city 'til you catch your flight/train without having to haul your luggage around town. You can buy wi-fi for $10/24 hrs and there is a computer in the reception area to print your boarding pass.\n\nReview 49:\nI brought a group of 70 college students to the Ameritania for two nights (29-30 January '05) and have nothing but good things to say about our stay. If value is important to you, you simply can't do better than the Ameritania. Sure, rooms might be small, but they are well kept and comfortable. No, there is not a restaurant, but you can find anything you want directly across the street or around the corner. The students loved being here - access to the city was at their doorstep, and they felt 100% safe and secure. It seems to me that if you have the need to say you are staying at the Plaza, then stay there. Otherwise, you need a place to sleep and shower, and you can sure do that easily (and well) at the Ameritania. Put your money into FOOD, FUN and LIFE and not into a wildly overpriced hotel in the Times Square area.....the Ameritania will do you just fine.\n\nReview 50:\nI was one of 3 couples that spent 2 nights at this hotel we all complained of freezing rooms after the first night and the 2 couples with views complained of jack hammering all... night which continued into the second night. We all asked for extra blankets on the 2nd night with the response there was no blankets left, my poor travelling companions dealt with not only being cold but with also no sleep for the second night.In my room we had no view of broadway but walls but was grateful when we had a little mor spring in our step in the morning. After travelling 5 weeks around Europe and USA and 3 of us with birthdays I was the unfortunate one who was not acknowledged by this hotel. A note would have been thoughtful. I know our travel agent made every hotel aware of milestones within the party. Yes.. located well but as for anything else FORGET IT.. I am sure there is somewhere better.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35218, "query_start_index": 35220, "query_end_index": 35220, "truncation_seperator": "... 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{"id": "2515499", "pid": "2515499", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the Bellagio for three nights during the first week of June. The hotel lobby was always packed with picture taking (non-hotel )guests, and the long walk through the casino to the guest elevators was similar to a long walk through a crowded airport. Overall, I did not find this hotel particularly relaxing or accomodating. All of the restaurants were very overpriced, including Cafe Bellagio, which is basically a coffeshop but with whopping prices. Cocktails are typically $12 poolside and elsewhere. There is no place to view the fountain show from inside the hotel, unless you are staying in a fountain side room or dining in one of the high priced fountainside establishments. The swimming pools are great, but very crowded, at least during the week we stayed. We much preferred the ambience and attractions of the Venetian to those offered at this hotel.\n\nReview 2:\nA 24 hour throng of gapers packs every square inch of this gargantuan place; corridors and hallways resemble Manhattan sidwalks at rush hour. Robotic staff displays not just indifference but contempt; instances of humanity and concern surprise with their rarity. Two large pools resemble watering holes thick with wallowing hippos, making swimming impossible. Every inch of enormous pool deck covered with grilling humanity. Plethora of restaurants, with hostesses who greet requests for tables with curt refusals, even when vacancies are evident. Cafe Bellagio execrable, Circo to be avoided, Sensi has good food and a hostess who stunned by smiling. Art gallery small, ill-lit, but nice Corots, Van Goghs, Renoirs when we were there. A $25 charge for the gym. Room and bathroom adequate, view of water show impressive, the first half dozen times. Giant fake animatronic nesting eaglets say it all, cheeping \"jerk, jerk\" at passing hordes in the conservatory. Booked through Amex Fine Hotels program, and this is the only such hotel I've visited that failed to please. If you've ever wondered how a \"mark\" felt at an old time Carnie, you'll learn here.\n\nReview 3:\nRooms were excellent and serviced fully twice a day. Only drawback was that they were a little dark. We had booked a no smoking room but the room we were given smelt of smoke. We mentioned this to the front desk and were moved immediately. We paid a rate of $200 which we thought was good value.\n\nReview 4:\nWe stayed at this hotel in Jun 2006 for my husbands birthday & it was just fantastic. We booked show tickets, day trips & made restaurant reservations via the concierge desk who were very helpful & dealt with all our requests very efficiently. We had the weekend Champagne Brunch which, although pricier than some of the other buffets, was well worth the extra cost - the food was very good & the champagne kept flowing. I think that is generally my view of Bellagio - it might be more expensive than other hotels on the strip but if you are looking for something a bit special & you are prepared to pay a little more then this is the place for you - we will be booking to go back soon!\n\nReview 5:\nStayed at the Bellagio for three nights in March (over the Easter weekend). On arrival they had no twin bedded rooms left, which was irritating, but they switched us the next day and made it easy for us to do this at a time convenient for us. Highlights - the beautiful reception area, the ability to walk into the hotel and through to the lifts to the spa tower rooms without having to go through the casino, having the \"O\" show onsite, great restaurants (particularly Bellagio Cafe and Fix), the Fontana bar with outside seating for views of the fountain shows, incredible spa (best Ive ever been to) Lowlights - long lines to checkin, not having the room we wanted when we arrived\n\nReview 6:\nStayed at the Ballagio for 3-days in April. Found the service to be fair (not great). The rooms were good (overlooking the pool). The construction going on is a little much...2 of the 3 days I was woken up at 5:30 with drilling noises from the new tower located right by the pool. The pool area was noisy all day with the contruction (also very dusty). When we went back to our room there were drilling sounds comming from the upstairs?? ?The fitness area was a joke (they are remodelling it) so there are no lockers or showers!!! !.\n\nReview 7:\nMy girlfriends and I saved up our money to take a trip to Las Vegas, and we heard that this was a 5-star hotels, so we wanted the best--but unfornately we did not get the best. The lobby is beautiful, but the room was dirty and filthy. I called the manager of the hotel, who in return sent up the manager of room service to our room, and even she had to agree about what she had seen concerning the dirt and filth of the rug on the floor to the smelly chairs, Then the manager of room service had the nerve to say--we will make sure your room is clean and even change the sheets. \"Change the sheets, what have we been sleeping on for the last two nights. The food is high and the service is horrible. I would not reccmmmend the Bellagio to a dog--and that is saying something.\n\nReview 8:\nHad numerous run in's with bar and food staff over \"rules of the management\" petty stuff. It was a constant assault to upgrade your room etc. I don't mind a few upsale attempts, but at check in, get ready for it. Great rooms, great property - - but people makes the whole deal a much better experience...sorry.\n\nReview 9:\nMy adult son and I have just returned from a five night stay at Bellagio. We had a fabulous time. Restaurants in Hotel are expensive. We ate at Cheescake Factory in Ceasars Palace next door. They have a wonderful menu at affordable prices. We would certainly go back to Bellagio for it's elegance.We also booked four nights and got an extra night free.\n\nReview 10:\nBest Breakfast every, and the rooms were nice and clean. Watch out on a weekend though, queues are crazy\n\nReview 11:\nme and my wife have stayed here a couple of times. We have also stayed at The Wynn and The Venezian (both very nice hotels too) But the Bellagio has been the best experience! Very well located, and not as big as say the MGM! !\n\nReview 12:\nFor a relaxing night in, order room service from your lakeview room (if you are staying at the Bellagio, you have one choice - the lakeview! ), pipe up Channel 22 (or whatever channel has the fountain music) and enjoy the fountain shows that go on every 15 minutes until midnight. The fountain shows, lighted beautifully in the evening, and away from the heat and crowds, is one of the highlights of Vegas. Our standard Lakeview room was ok, with these large 3 vases in the bathroom and Bellagio-branded amenities, but nothing to write home about. Lakeview rooms usually range anywhere from $150-$200s, but going mid-week and off-season will save you some $$$.\n\nReview 13:\nWe had reserved a Salone Suite at the Bellagio. When we arrived, they upgraded us to a Bellagio Suite. Wonderful experience. We have stayed at the Bellagio many times, but this, by far was the nicest stay!\n\nReview 14:\nFour stars doesnt count for much in Las Vegas Tired looking room. One phone didn't work (which we didn't realise) - had to walk down to the front desk to get our luggage delivered I think all casinos are rather desperate looking places. View of lake and strip very good - would definitely recommend lake view room Significantly better than a 3 star hotel in Vegas I stayed in last year but really very expensive for the amenities provided.\n\nReview 15:\nAs frequent visitors to Vegas, We have stayed at many of the fine resorts. On this trip we decided to splurge and stay at, what is billed as, one of Vegas's high end properties. \"Disappointment\" is the one word that can best describe our stay. Our suite had worn carpets, stains on the walls, a mattress that felt like it was purchased at a thrift store, and furniture with dents and dings all over. Further, the front desk staff and the dealers all have the same smug attitude...with the implication that I should somehow feel privilged that I am staying at their hotel. The Bellagio not only needs an extream makeover, it needs an attitude adjustment.\n\nReview 16:\nWe like the Bellagio, but we hate the Strip. So it goes. We have stayed many places in Las Vegas over the years and hated them all, except the Bellagio. We like the Bellagio. It is a very good hotel with a great pool area and bars and restaurants if you want to spend $200 min. per dinner. The room was very comfortable. The service at the pool was great - and lot's of lounges for everyone. The outdoor breakfast is fantastic. The soaking tub in the room was very deep. Electric shades on the window. They don't have WiFi (how odd...) and charge for internet and for the cable.\n\nReview 17:\nThe Bellagio is a premium property for those wishing to 'live large'. We stayed in early June, actually booked at the Monte Carlo because when I tried to book on line for the Bellagio, it said no availablility. One night at the average Monte Carlo made us walk up to the counter at the Bellagio to ask about any rooms. To our surprise, they had rooms. The service is excellent, and we were upsold to a Penthouse Suite. The room is excellent, room service is excellent, housekeeping was excellent. The pool is beyond excellent (it helps to know the secret spot where the water misters are when it is 110 degrees out), the spa is excellent, food service was excellent. Well, you see where I am going. So many hotels in Las Vegas are Ok. I don't want Ok. The Bellagio will be my hotel of choice when I visit Las Vegas (and I go twice a year). We extended our stay to 8 days, and we still did not want to leave. Ask for room 33006 overlooking the fountains and Las Vegas Boulevard.\n\nReview 18:\nWoke up with 7 bites on my arms - hotel promised to inspect my room and get back to me. I checked out to fly to my next meeting. They claimed that there were no bed bugs, but refused to give me the inspection report because it was \"proprietary information\". They did offer me a 2 night free return visit, but I declined\n\nReview 19:\nLoved this hotel, great atmospehere, great food. Would definitely stay here again. Right in the middle of it all\n\nReview 20:\nWent with a group of girlfriends to the club in the Bellagio. I left them for a few minutes to go to the bathroom, and when I got back one of my friends had been roofied. She was in terrible shape, and couldn't even get up off the floor. When I asked the bouncer to call 911 for us, he told us he wasn't going to do anything unless she asked for it. When I pointed out to him that she was clearly incohearent, he told us unless she was bleeding from hitting her head or unconscious there is \"nothing I can do.\" He went on to say that \"unfortunately this kind of thing happens a lot here, just give her water and put her to bed.\" Then he walked away and left us stranded to carry her back to the room. Unbelievable.\n\nReview 21:\nFrom the outside the hotel looks wonderful. Inside is a completely different story! We asked for a room with a view of the strip. The receptionist was VERY rude to us and told us there were none available. I was therefore suprised when 3 other couples who were checking in on either side of us asked for views of the strip and were given them! Twice we returned to our room having been out all day to find the maids hadn't been in to clean the room. Not the end of the world but not what you expect from a 5* hotel. The staff were rude on a number of occasions and the room was not up to standard. I got badly bitten by bed bugs and at least half of the lights in the room didn't work. The room smelt musty and there was a layer of dust covering everything. Our experience was so bad we left a day early. Maybe it was because we had booked a special rate with an internet company but the Bellagio is definitely not up to 5* standard. Next time we're staying at the Venetian!\n\nReview 22:\nLocated perfectly for the whole strip The Bellagio is probably the best overall hotel in Vegas. I found the Venetian a little too OTT and the Bellagio is just about the perfect mix of opulance and entertainment / fun. I especially liked the pool areas, there was always plenty of sunloungers available and the pools were huge. Room service twice a day was a nice touch also, the rooms were huge and had eveything you could want / need.\n\nReview 23:\nWe booked the Bellagio as we did not want to stay anywhere else in Vegas. The rooms are fab great comfy bed and pillows to die for. The bathroom was spotless as was the whole room. We were married in Vegas and it was all great could not fault the Bellagio at all. Our friends stayed next door at the Cosmopolitan whcih is very modern. The Bellagio is lush and more comfortable in our opinion.\n\nReview 24:\namazing bathroom! amazing room with a view over the fountain! wow! wow! cheap compared to rooms at other hotels and there were four of us sharing, which only made it \u00a330 per person per night, therefore value for money! an amazing city, quiet as we went out of season. wow\n\nReview 25:\nAfter paying a \"pretty penny\" to stay at this \"luxury\" hotel we were sorely disappointed with the service and room quality. While the room was nice, although pretty basic (old TV, small bathtub), there were major noise issues. We could hear the conversation in the next room and the sink drain would gurgle VERY loudly every hour or so. And at 8:30am, the maid next door was banging on the wall with the vacuum. Also, the restaurant, FIX, inside the Bellagio has extremely bad service. They did not honor our reservation made 9 hours ahead of time and were very rude overall. Also, the staff working this restaurant seemed extremely young, I was not at all pleased with their inexperience. After all of these issues we called the front desk and were met with yet another rude employee who was more defensive than apologetic. Overall, I would not recommend the Bellagio to anyone. Many of the cheaper hotels on the strip have consistently good service, such as the old standards: Paris, MGM, and New York-New York.\n\nReview 26:\nWe like to stay at the Bellagio during \"off-times\"..if there is such a thing in Las Vegas. Every room is elegant and classy. The personnel are all warm and friendly, and go out of their way to be helpful. The pool area is vast and you can easily find a chair...and if you can't, the attendants will help. The only fault we have with them is that we had to wait for our rooms since the guests hadn't checked out. But to their credit, they upgraded us to a suite. We also like that the size of the hotel is very manageable...not as large as three football fields like some others. It is also has a great location...within walking to many other Las Vegas attractions. We will keep coming back to the Bellagio.\n\nReview 27:\nI have recently returned from a trip to Vegas staying at the Bellagio, got a fantastic deal with Virgin Flights booking through lowcostUSA.co.uk. I have previously stayed at the Venetian but really wanted the Bellagio this time around but was concerned that I have a suite at the Venetian last time but just a normal Deluxe room at the Bellagio this time. I need not have worried, the hotel was everything that I had hoped and probably more and the sales consultant at lowcostUSA.co.uk was brilliant as everything he said was absolutely spot on, I can not fault the flights, hotel and highly recommend the agent. The pool area is spectacular and the whole atmosphere of the hotel and service is unlike anything else I have ever experienced. Depsite being pricey, if you get the chance to see 'O', do it, it was superb.\n\nReview 28:\nWe stayed here in July 2004. Everything was fine (although usually overpriced) until we experienced problems with the swimming pool--my husband was essentially blinded for several hours by whatever chemicals were in the pool. The hotel's Risk Management Dept. made what turned out to be very half-hearted efforts to resolve the matter; our claim remains unresolved to this day. Basically, once Bellagio has your money, you proceed at your own risk! There are much better hotel values, even on the Strip, and we will NOT stay here again.\n\nReview 29:\nBellagio is not what we expected. You have to walk a lot to get yo your rooms. You have to walk a lot to get to the shops too and there is always LOTS of people visiting de lobby, and a long line to get a taxi. If you want to get to your night show, you should do the line like an hour before, or take an $80 limo to cross the street and go to the show, which it is never more than 10 minute ride. . You also have to wait a lot to be advised by the concierge. Rooms are just ok, but nothing spectacular. We booked a \"deluxe\" and a standard room. Almost the same thing, except the deluxe is a little bigger, but we had no wiew, but a building under construction. It is supposed to be one of the best hotels in LUXURY LAS VEGAS, but service is poor. Breakfast is ugly at he cafe. Casino is ok. THE SHOW \"O\" is SUPER SPECTACULAR!!!! that's the best part of the hotel. We visited the Venetian and Wynn, This part of the strip is nicer.\n\nReview 30:\nI took my two daughters to Las Vegas to celebrate their birthdays and stayed at this wonderful hotel. The hotel,restaurants, pool, bars and rooms were a class above what I expected. 5 star all the way. The best hotel to stay at in Las Vegas.\n\nReview 31:\nThis is a hotel I have always wanted to stay at while in Vegas. My wife and I decided to take a last minute trip this past weekend using miles. We contacted the hotel directly, they offered a rate of $259 for both Saturday and Sunday night for a king room in the spa tower. I should have sensed something was amiss with the rate being so low. We totally forgot the city center construction going on right next door to the hotel. The work started at 8 am both Sunday and Monday morning preventing any sleep past that time. Otherwise, I was very impressed by the hotel. The pool/garden area's are gorgeous. The prices in general are a bit high, but I am drawing my comparison's from the MGM and Mirage. Kind of shame they did not mention the construction when booking, but we should have known there would be a catch for a rate so low.\n\nReview 32:\nMy fiance stayed at the Bellagio for a getaway after he returned from Iraq. We had a room with a view of the fountains and the strip. The room was fabulous with a marble bathroom w/ vanity, glass shower and jacuzzi that looked over the strip! The room service was great also. We also tried out the spa which is the best I have ever seen! Definitely try the couples massage! We ate at Circo, which was fabulous. The waiter anticipated our every need and the view of the fountains was great! After dinner we attended \"O\" by Cirque du Solei. All in all this was a fabulous trip. The best vacation I've ever had! We hardly ever left the Bellagio!\n\nReview 33:\nWell what can you say, we arrived and asked about the possibility of an upgrade as we were celebrating a birthday, we were upgraded to a fountain view room and it was absolutely fantastic room, We had views ot the fountain with the music on the TV.... brilliant!! we had free wi fi in the room so we were sharing our view with our friends while sitting with a beer. The rooms had their own safe, and the housekeeping came in nightly to leave chocs and turn on the music. The Bellagio buffet was excellent for breakfast, a tip to avoid the queues is to ask if you can sit at the bar, you are taken straight in and pay at the bar. The hotel pool was fantastic, we spent a few very relaxing days sat around the pool. We went to see O Cirque de Soleil.... absolutely fabulous, well worth a look\n\nReview 34:\nI have stayed in at least 10 different hotels on the Strip in the last 6 years and I have stayed at the Bellagio 3 times. I was amazed at how small the rooms were, how far I had to walk to get there, how low the ceilings were and how old the bathrooms were. I don\u2019t find the staff to be warm. I rate Bellagio 2 stars in comparison to other \u201ctop\u201d properties such as MGM, Mandalay, Palazzo, Wynn, Aria and Cosmo. Even the old Monte Carlo has better rooms. The fountain show and the Conservatory are great free attractions, but visit them and stay somewhere else. Even considering these two free things, the bill at Bellagio is in the same neighborhood as the previously mentioned \u201ctop\u201d properties.\n\nReview 35:\nWe stayed in the Bellagio for 2 nights, our only regret is that it wasn't for longer! We had a room on the 9th floor overlooking the fountains. The room had clearly recently been renovated, it had a very funky yet classy design. The bathroom was great with a separate shower and lovely deep bath tub. By tuning in to a certain tv channel you can hear the music that is played along to the fountains,shows start every 30 minutes from midday then every 15 mins from 8pm-midnight. Even if you are lucky enough to have a room overlooking them definitely go and watch them from outside as well, its a great atmosphere. Location is perfect, mid strip. You must try the breakfast buffet, its $17 pp and great food..eggs benedict, smoked salmon, strawberries, pastries even miso soup! The quality of food is superb. We had to queue for about 10 mins for a table so judging by what I've read we were pretty lucky,but even if you have a longer wait its totally worth it!\n\nReview 36:\nA really poor experience ... again. It's like they don't even care anymore at this property. Ji, the front desk manager, is rude and incompentent. It's like children are pretending they are adults. The air conditioner in the room does not work. Apparentely, corporate has directed that the air conditioning in rooms should be restricted. 3 different guests have told me the same experience. And when you complain to the people who are supposedly the managers in charge, they are rude and unhelpful. Stay anywhere other than the Belagio, unless you want your room to be 95 degrees at 1.30 a.m. and to get attitude and corporate double-speak when you complain about it.\n\nReview 37:\nWe have just returned from 5 days stay at The Bellagio and thought the hotel was wonderful. Our check-in was quick. Our room was on the 11th floor and overlooked the pools. It was huge with a good sized bathroom with a separate shower and a lovely deep bath tub. The room was spotless and how clean a room is is very, very important to us. During our stay we strolled into most of the hotels and apart from The Wynn this is the best hotel on the strip without a doubt. We enjoyed the dolphins in the secret garden at The Mirage. We had breakfast at Carnegies which was most enjoyable. We walked upto The Stratosphere and had a great view of Vegas from The Tower. We were due to see Celine Dion but she had to cancel so we booked to see Brad Paisley at The Mandalay Bay and had a brillant night. Don't forget to visit the Grand Canyon which is a wonderful sight even it was absolutely freezing cold. If you decide to visit Las Vegas and stay at the Bellagio we don't think you will be disappointed.\n\nReview 38:\nSuch a disappointing experience for a premium hotel charging premium prices..save money and stay somewhere else! Check-in staff rude on each of the times we engaged with them, others reported similar experiences. Concierge more helpful but VERY understaffed and unable to cope with customer demand Hotel is tired and shabby in places. It's a general issue for us but allowing smoking throughout hotel is very off-putting, we would much prefer to have no-smoking zones to avoid the discomfort of inhering other peoples cigarette and cigar smoke. Everything has a \"Bellagio\" price premium on it making it a price place to stay, that said we have no issue paying for quality and service, sadl those were lacking!\n\nReview 39:\nThis was not our 1st visit to Vegas, but it was our 1st stay with Bellagio. There aren't enough adjectives to describe how great our experience was. From the moment we arrived and the bell captain helped us out of the car and retrieved our luggage, it was total excellence. The staff at check-in, our house keeper, the concierge department, and all the wait staff we encountered were nothing short of wonderful. There was never anyone we met along the way that even had a hint of anything less than a welcoming smile. We were celebrating our 20th anniversary and Bellagio helped make it even more special. We ordered a cake from Jean-Phillippe bakery; it was absolutely to-die-for. We are now ruined for any other hotel. It will always be Bellagio.\n\nReview 40:\nStayed here for two nights with my husband prior to meeting family for a longer stay elsewhere. I had a dream of staying here and was willing to pay an expensive price. I found the staff to be unresponsive to very polite requests. I got the feeling once I was there I had to pay for an extra roll of toilet paper. You have to walk forever to get to a coffee shop in the building and pay 4.00 for a cup of coffee. No free internet. I was very disappointed and am used to staying at quality hotels where I am treated well. I am going back to Vegas for a medical conference in October and wouldn't consider ever staying at Bellagio again.\n\nReview 41:\nWe stayed for 4 nights and were booked in a suite, the suite wasn't leaned properly on my arrival...the turndown service usually wasn't there and worst we had a the ac ot functioning in our rooms...no matter how many times we complained nothing Was done....\n\nReview 42:\nFriends and I decided to go on a girl's week end and stay at a nice hotel. Being at the Bellagio, (considering the cost, and the apparent up-scale attitude they like to withhold) went went down to the pool for a few hours and left our purses in the room. Our room was cleaned while we were gone. We came back to find all of our cash stolen. we approached the maid, who of course knew nothing, were then forwarded to security and then were told that Risk Mangement would handle the case when we arrived home. We were specifically told that our compensation would be mailed to us. We learned later that they tell you that so that you won't be down at the front desk bothering them. Don't believe that. We lost a significant amount of money and the hotel did not care in the least. We asked if the maid was even questioned, and they said no. I have also heard of bell hops and other staff stealing from guests. If you chose to stay here, please be careful.\n\nReview 43:\nWe are from Brisbane, Australia, a family with 1 teenager. We paid extra for Lakeview room and were very glad we did. View over dancing fountains & down the strip were fascinating. We loved watching the Vegas streetlife go by our window. Beautiful rooms. Only disappointment was no free internet. Cost $14 for 24hrs. However there is free wireless down in the Venetian shops.\n\nReview 44:\nWe payed for a $250.00 a night suite. The sink was clogged, There were blood stains on the sheets. I was shoved so hard by a Carmel lounge waiter I almost had a tooth knocked out and my friend was knocked over. We were told after complaining to managment about this incident that we would be comped drinks at our cabana the next day \"It Never Happened\". We reserved a cabana 3 months before our trip, and called 3 more times to confirm. Our cabana was given away, when we called to complain we were told cabanas were only for \"High Rollers\". I guess our $400.00 for a cabana isn't good enough. After arguing with hotel staff for over an hour they finally said they located 1 open cabana. When we got to the cabana area we discovered that there were at least 5 open cabanas.\n\nReview 45:\nWe booked a reservation at olives resturant over 2 months ago. I had to leave a credit card number for the reservation. I requested a patio view for the fountains and was told that it would not be a problem and that the patio reservations were made out the morning that you plan to dine at the resturant. We arrived at 7:30 for our 8 pm reservation and we were informed that their policy had changed since we booked our reservation. They now have a first come first serve basis for the patio/fountain view. We were told that the next opening was 10pm. They could have notified all the people who had made prior reservations of this change but didnt. We decided to dine elsewhere that night and will never dine at bellagio again! The other hotel resturants treat their customers better than the upscale Olives!\n\nReview 46:\nThis hotel was not what we expected either. For the price and the reputation I expected to be treated with exceptional customer service. Our bathroom had a musty smell and the air condition did not work. When we called down to have the air fixed the service rep was nice, but told us he could order a fan for the room to keep the air circulated. Not what I expected. Last year we stayed at the Mirage...so much better in the area of customer service. We will not be back.\n\nReview 47:\nSecond time in Vegas. First time at the Bellagio. Hotel is beautiful and very centrally located on the strip. The choice of restaurants is excellent (my favorite meal was at Yellowtail) and the O! Cirque de Soleil show is excellent. The pool area is very nice as well (definitely not a party scene but rather a place to relax). My room was nice (quiet, nice bed, clean) but lacked some of the upscale ameneities (plasma tv, stereo set up for my ipod, free wireless access, etc) that I would have expected from such an upscale hotel. Hotel staff were generally friendly but I never received anything that I would consider \"special\" service. Concierge was knowledgable but I generally didn't deal with them because there were always large line ups. Overall the Bellagio is a very good hotel and you probably won't go wrong staying there. I had been expecting an \"out of the ordinary\" experience and it did not deliver on that front. I'll consider the Bellagio the next time I go to Vegas but I wasn't so impressed that I won't consider other alternatives.\n\nReview 48:\nThe view from our deluxe lake view room was quite spectacular, particularly at night with the Dancing Waters, the strip all lit up and the mountains in the background. The room was a bit on the dark side and a smidge outdated, but nice anyway. The bathroom would have been great except it, too, was rather dark and could use more and better lighting. The hotel offered wonderful restaurants, but all the open areas were quite smoky. It is in a great location on the strip and we would probably consider staying there again.\n\nReview 49:\nI was looking forward to staying at the Bellagio,despite the exorbitant rates, because of many positive TA comments. What a disappointment. Guests are forced to walk through a crowded, noisy, smoky casino to get to and from the room elevators. Rooms lack the most basic items such as a coffee maker. Beds were too soft for comfort, pillows were small and hard. We were disturbed at 10 pm by housekeeping doing a 'room check'. What is this, a dorm? There is no space anywhere in the hotel where one can just sit and relax.\n\nReview 50:\nAs always the stay at Bellagio was tremendous, these were crazy times in Las Vegas, but the service and the value for the money was great, remember, always plan ahead to take advantage of the pricing, great place.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31403, "query_start_index": 31405, "query_end_index": 31405, "truncation_seperator": "... 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{"id": "154739", "pid": "154739", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed for spring break with family and friends, the food was bad (infact almost nobody out of our group of nearly 40 ate at the restrunt for meals), the drinks were watered down and made with cheap alcohol, both of our rooms had numerous mechanical problems; however, the location wasn't bad. We walked through many other resorts during our stay and the ibeurostar resorts as well as the RIU palace would probably be a better bet.\n\nReview 2:\nThe service was barely average. They always ask for tips and when you ask what the best hotel around there, they say Riu Palace which isn't even close. The value, I cannot explain. Sleep quality, the bed is literaly made of bricks and the walls aren't soundproof so you can hear the guy in the room next to you very well. The location is alright, on the beach like all other resorces in playa del carman. the rooms look like crap. Its all rundown and the showers have red things in them that look like crap. The food, well if you eat at like 12 o'clock, you're going to have to eat at the Taquila club house with a bunch of rats running in the leftover counter. The food isn't too bad though.\n\nReview 3:\nOur stay was not descriptive of a 5 star. We have been in the mayan 4 times and prefer our stay at the Iberostar much more. Over-booked, under-staffed and mediocre cuisine compared to Iberostar. Did not accomodate my needs with children.\n\nReview 4:\nThis hotel and its three other close partners are awful. FOOD- ----- cold SERVICE--------terrible. ROOMS---------------smelt of [--].Sewarage.. STAR RATING -----------2 at best. WINE------------------------one choice unpallatable.. Do not go, do not go do not go. The usa contingent say that riu are marketed as cheap and cheerful 2 star resports. Not how it is marketed to us unfortunately. Next door iberostar much better. Bath had been painted with emulsion and coming out we were covered in it. BUGS In room bitten from head to toe. 24 hour all inclusive --A BLOODY LAUGH- HOTEL BOOK STATES ALL INCLUSIVE BETWEEN OPENING HOURS OF .... POOL BARS OPEN -----------------NO!!!!!!!!!!!! 1 OPEN AT 23.00 TIL 16.00. RESTAURANTS--------------------not really--------NO A LA CARTE AS STATED infact only one a la carte.This was shut for 12 out of our 15days holiday.. BUFFET-- loads of choice if you want COLD SLOP with NO WINE.\n\nReview 5:\nI had visited the Yucatan several years ago and really enjoyed myself. This year was completely different. The service was poor, our rooms rarely were serviced and the drinks were watered down. It was impossible to get into the alacart restaurants and we were some of the first in the morning to try to reserve. There was no beach service. The beds are terribly hard so ask for foam mattresses however you may have to wait up to two days to get it.\n\nReview 6:\nMy wife and i just got back from 10 wonderful days at the Riu Yucatan.Very friendly staff they go out of their way to made your stay an enjoyable one.Food was outstanding and lots of different things to eat.Rooms were great and we found that the beds were not hand at all.The pool was a good size we all ways opened the pool bar at 11:30 and the bartenders were great all ways asking if you wanted another drink (good for us drinkers).The beach was very big, lots of beach chairs, no problem getting one however we found that the water was a bit to choppy for us,so stayed at the pool all day close to the bar.The only down side was our automatic wake up calls very day at 6:00 from a monkey that sounded like he was 300 lbs but later only saw small monkeys in the trees. Out standing hot weather.CAN NOT WAIT TO GO BACK\n\nReview 7:\nWas at the Riu Y for 11 nights. The basics for any holiday were all there. Weather great. Cleanliness outstanding. Staff extremely friendly and helpful. Food WELL ABOVE AVERAGE, great variety, much of which was cooked on the spot whilst you wait (How can it be cold?) NO BUGS and no flies in the restaurant. Rooms average, not uncomfortable but jungle dampness causes 'aroma' which is dispersed by using the aircon...always worked. Yes, most of the liquor is local but London Gin, Bacardi, Ballantines/Red Label whisky all available on request, \"European Double\" sized not US guzzler. Bar staff worked their butts off. Entertainment above average. 'Animation' crew did their best to make an enjoyable stay day and night. Silly and serious games during the day, themed floor shows evenings. If u want a poolside bed..get up early. Beach excellent (except for occasional water sports tout/vendors). Booked with 'Thomson' and took trip to ChIchen Izza..well looked after but on the expensive side. If u want to use the internet...take your laptop. Lots of local wildlife including monkey family living in grounds. Ali G U.K.\n\nReview 8:\nThis was the best holiday ever. The hotel was absolutely amazing and the staff couldn't do enough for you. If there was something they didn't have they would go and get it for you. The shows at night were amazing and we met some great people. Definitely go back,\n\nReview 9:\nWent to riu yucatan on 1st of february, had a nice 10 nights in the hotel, the staff is just brilliant, food not the best but it is still good (after a few days the food is just the same), pool really nice and the beach..hhmmm...wonderful. rooms are clean, every day well cleaned up, the stuff in the rooms are not new (wardrobe...) but i say it is still good. Nothing to complain...sorry, only 2 things :) 1. the bed :)) it is so hard :( 2. Internet connection works only in the lobby thru wifi and it's really slow :( If you want to use the internet, you can reserve one of the computers in the lobby area which is 8 dollars/hour (i think it's a bit expensive so i preffer to use laptop or mobile) Finally - 4/5\n\nReview 10:\nFirst, let me say that no one should be leary of going to the Yucatan based on other reviews. This place is very nice. The rooms are a bit out dated; however, they are clean and comfortable. We spent almost no time in them except to sleep and shower. The grounds and beach are too fantastic to spend much time anywhere else. The beds are hard, but just ask for a mattress cover and that takes care of that problem. Be persistent in asking. We ask three times before we got one. Only went one night without it. The water pressure is poor in the shower. The service and staff are absolutely wonderful. The food was fabulous. We preferred the buffet over the speciality restaurants. The grounds were kept emaculate with staff continuously cleaning. The beach was beautiful and it was not hard to find a lounge chair in the shade or sun, but get there early. This was a great trip!\n\nReview 11:\nJust returned 13 Sept. don't believe brochure, we must have been at a different hotel than the one described. This place is dull, dated, undersized and rowdy. Poor bars, most are outside exept the shed in reception, non have air con, all serve poor local spirits including mini bar, non existant waiter service. Buffet restaurant terrible, food runs out and is not refilled, push and shove service, table clothes filthy and never changed, tables not cleared, staff overstretched. Steak house o.k. Rooms fair, but dark, overshaddowed by trees. Pools small, noisy, no chance of sun beds even at 7am. Beach good. More suited to 18/30s and pub outings.\n\nReview 12:\nMy wife and I stayed at this resort from Jan.27th to Feb 3rd. Our vacation was fantastic and we had no complaints. The rooms were cleaned daily and the food was good quality. You never felt like you had to worry about what to eat or drink here. The pools were large and lovely with two pool bars. The bartenders quickly got to know me and had my drinks ready before I even asked for them, which made you feel welcome. The ocean was beautiful with the beach better at the Yucatan then the Playacar and the Riu palace, which had small stones which made it uncomfortable to walk on but the yucatan beach was very nice. Also if you go look for the monkeys. There is at least 8 of them in the trees there. If you have any specific questions please email me at lcorbeil3@cogeco.ca\n\nReview 13:\n14th march 2008 just arrived back from riu yucatan in playacar mexico, the holiday brochures says on the beach! there isnt a beach left there any more, hotel was nice but the food was the same everynight , take your own towels the brown bathtowels in your room will stink like hell, the beach towels are ok for some reason thought they would have all gone to the same laundry wouldnt you?the riu tequila across the road also uses the facilties at the yucatan so as there isnt any beach left they have tripled the number of beds around the pool so if you want to be by the pool be prepared to go down with your towels by at least 6 in the am or you dont stand a chance. so if they all want to be by the pool thats over 1000 people trying to be by the pool-no fun. go across to the riu tequila and go off on the quads excellent fun and value. shame about no beach was there 14 months ago and there was alovely beach thats why we returned wont be going again , where can i go next? any ideas please\n\nReview 14:\nWe were in Mayan Rivera 4 times, this is the worthiest hotel that we saw.the food in restaurant is Disaster !!! I got diarheya , my son just eat the pizza, bcd there is no choise to eat.in the room ,in shower there is no even light, on walls you ll see the mould, the hotel looks very very old.just one fine thing that we found it's a beach!!! On the reception the people unfriendly, ,\n\nReview 15:\nStayed here for two weeks.Had a fantastic time as all the staff were very friendly and helpfull.Rooms were always cleaned daily with plenty of towels etc.Also beds very good to sleep on.Buffet food excellent with somthing for everyone.and the staff are so good at keeping your drinks topped up and making sure you are happy.Could not fault them or the hotel in any way at all,would recommend this hotel to anyone,it's brill.The location is also excellent with a fantastic beach and plenty of things to do.I will deff go back there as soon as i can.If i had too sum it up in one word,EXCELLENTHA\n\nReview 16:\nI agree with all the travelers review about great location and food.. BUT be very careful on the beach, the 2003 storms washed much of the sand away and there are dangerous ripe tides, if you go out past the sand whales. Something the brochures never mention. Also watch out for the Cozumel ferry schedule it is very flexible and will often leave before the scheduled time if full.\n\nReview 17:\nThis was probably a nice resort but we were there just before the reno closure. Wish I had been told that because I feel that we got less than those who go after the renovation. Small pool in bad conditon for a 5 star hotel. Expresso machine frequently broken but good coffee when it worked! Oceon was very rough and limited activites a lot. Notice that the changes in climate have seriously affected the beach further north of hotel so you see sand bags everywhere there. No way into town unless you walk it or pay US bucks for a taxi. We got some good workouts walking! Food could be great with smoked salmon and shrimps in abundance. I think for the price, I'll go elsewhere next time as we paid a lot and the beach is rough.\n\nReview 18:\nNice hotel, rooms dated. beautiful seafront location, great beach, sea abit rough, near main town, food brilliant, service good, room cleaned great everyday, some annoying young americans lads but most nice people.\n\nReview 19:\nJust arrived home after spending a wonderful week at the Yucatan from February 1 to 8. All I can say is WOW. The rooms were very clean and comfortable, David did an excellent job on our room. The hotel itself is absolutely beautiful. We did see about half a dozen stray cats on the grounds but they are quite friendly and provide excellent rodent contol which is very nice considering that we did see rats while we were in the Domincan Republic last year. The food is excellent with a good variety and lots of it. The entire staff is very friendly and helpful and is more than willing to do whatever they can to make your stay a memorable one. All in all I would recommend the Yucatan to anyone who is considering a trip to Mexico and will definately stay there again\n\nReview 20:\nJust back from a weeks stay at the Riu Yucatan in Playacar. Having used this sight many times to check on where to stay before booking, thought you might like an up to date veiw. Well what a great place, every thing and more than we had hoped. Excellent and vairied food, all top quality, even though you do have to que a bit at busy times, however if you dont like this you could choose from three smallers resteraunts serving steaks, Mexican or Asia food. Numerous bars with a number 24 7, with all brand drinks and cocktails,very pleasant staff at all times, not expecting tips although very pleased if you do. Hotel room clean large with two american style double beds. No baths but excellent showers. Several pools, child friendly equiped with swim up bars. Very proffesional entertainment every evening. All round top class Hotel that lived up to the publicity !!! Tried the Lupitan, Playcar and Tropican and found the Yucatan to be the best, although they were all very nice. Golf course near by looked great, beach clean, sea warm sun hot etc etc get there if you can I know I will be back.\n\nReview 21:\nWe stayed here in erly February 2011 and this resort is at best a 2 star for the following reasons; 1. There is no room service or even a coffee pot in the rooms 2. There is no drink service unless you are in a resturant or an a la cart and the staff is instructed specifically not to serve you. 3. The rooms are small and dated along with the fact the shower looks more like a large bowl that does not drain properly. 4. The food is terrible and the same everyday comparable to a low end 3 star. 5. small smokey lobby with limited seating and very dated 6. the beach was nice and the only reason it gets as high as a 2 star with so many other nicer hotels in this area please stay away from this one as you will be very disappointed.\n\nReview 22:\nChose this hotel without a great deal of time to research and was most pleasantly surprised. If what you are looking for is a beautiful location, consistently good food with excellent service in which you can relax and unwind than the Yucatan is the place to go. Any request made of staff was attended to swiftly with the greatest sense of attention and professionalism....lot's of activities if that's what you're looking for as well as a wonderful relaxing atmosphere on what has to be one of the most beautiful beaches in the world. Definitely worth considering when looking for a place to hide from the world and breathe.\n\nReview 23:\nA group of 20 of us stayed at the Yiu Yucatan April 10-17th. We had the time of our life! The staff were wonderful and always eager to please. The beach was beautiful. The resort is laid out very nice, you don't have to walk far to anything! Food was abundant and we had no complaints about the drinks. Would we recommend this resort? YOU BETCHA! We had an awsome vacation!!! !\n\nReview 24:\nReturn from 7 nights at the Yucatan; We had booked at the Tequila with 2 other groups of people. They upgraded us and our friends. Everyone agreed it was wonderful to be close to the beach. Our daughter turned 16 on our trip. The staff was wonderful in setting a special table with rose petals, balloons, cake and special song from the staff. We brought our insulated mugs which were very handy to have since it was over 85 degrees and sunny everyday. Patricia, one of the dancers, was especially helpful in planning our daytrips. All the staff were friendly and hard working. We had previously cruised on family vacations and this all-inclusive was our first experience. We all agreed we LOVED the resort. Less hassle than getting off the cruise ships and worrying about getting back in time. We did miss the 24hr room service and midnight food, coffee in the room. We did bring back a plate of food for late night snack. We will return\n\nReview 25:\nThis was our 2nd visit to Playa Del Carmen.Staying at the Riu Yucatan this time. Although the Weather Failed Us on this occasion. You are in the Lap of the Gods. The Management run an Excellent Hotel, with Great Staff in all Departments. Room 9319, does what it says on the ' Tin '. Quiet Location and Spotless. Garden View not the best but acceptable. Restaurants mainly Buffet Style and subject to the Behaviour of fellow guest's ' Elbow at the Ready ' . Food Quality Superb. My favourite would be the Steak House. Special mention for ' Patricia, Veronika and Victor at the Riu Tequila Bars and Arsenio at the Riu Playacar. All in All : Value for Money. Enjoy !\n\nReview 26:\nI have traveled all over and i have never had a more uncomfortable hotel stay. we booked 7 days and left after the first day. The bed was like a sleeping on the floor. the hotel staff spoke about as much English as i speak Spanish which isn't much. which made it almost impossible to find out what there was to do there (which was nothing) or even if we could get a tennis racket to play a round. the room lost power about 3 times the fist day we were there. What a nightmare.\n\nReview 27:\nWe stayed from 4th - 18th March and couldn't wait to get home. The pool and beach were fine the first week,, although the beach was not as it was on the Thompson website, but then descended on by teenagers on spring break the second week. Pool and beach very crowded. Teenagers drinking and being very loud in the pool and generally taking over the place. The towels in the room smelt awful plus there was an intimitent smell of drains coming from the cold water tap, which is not pleasant when trying to brush you teeth. The staff were all friendly but seemed to get friendly and more helpful the last few days. We are convinced that this was because they knew we were going home! My husband is a vegetarian and found the food a challenge as they seemed to like to put meat in the salads all the time. I can safely say that we shall not be returning.\n\nReview 28:\nJust had 2 weeks at this great hotel has everything you want.The staff are always smiling and just love to help you.The food is excellent.The grounds are full of wild life but you have to have a sharp eye just take the time to stand and watch. Early morning is a good time just before you go to eat. At the bar the staff are the best we have ever met they are full of carribean sunshine.William. A.Noh Poot (Will) head bar man and his amazing staff will keep you on your toes while they keep your glasses full.Laughing and jokeing all day and night. How do they do it ?Get yourself a slammer (50-50) join in with these special bar staff shout out Photo Photo and see what happens. If you think you can play dominos give Will a game he might let you win. Dont miss out on the Dolphin Discovery.\n\nReview 29:\nJust returned from a fortnight here. It was an ok ish holiday. The Thomson rep Wendy is wonderful, nothing is too much trouble (she like HP Sauce, so take her some please!!!). The food was repetative, the swimming pools were dirty, don't go in the jacuzzi its filthy. Got 67 mozzy bites, had bedroom fumigated, mattress was filthy, asked for it to be hoovered, but they have no hoovers !!!! lol..... In need of a refurb quick !!!! Just pleased to be home really\n\nReview 30:\nDo not assume from reviews on here that this place is what you could confuse with a nice resort. It reminded me of an aging motel that just happens to be in a nice location. The beach was great, and that is really the only excellent thing about this place. The food was terrible. Reminded me of college dorm food service, only not as good. Everything was bland and overdone. Drinks were low-quality and weak. The air conditioning in the room made noise, but made no appreciable difference in the climate. Stained, threadbare sheets. Towels that must be original to the property. The most uncomfortable hotel bed I've ever encountered. Lockbox had so many layers of paint, we had to engineer a system to pry it open with each use. Lame, half-heartedly themed \"entertainment\" and \"nightlife\" on the property. And just far enough from Playa del Carmen to be inconvenient. But hey, the beach is nice.\n\nReview 31:\nwe just got back from our very first visit to playa, and our first for riu too. we thoroughly enjoyed ourselves, and can't wait to go back. when checking in, they wanted to put us in a room way back from the beach, but we asked them to move us, and they did with no questions asked. the room was nothing spectacular, but the grounds and beach were beautiful! there was always something going on at the beach, and the pool. the food was great, not 5 star restaurant, but really good. the drinks were also very good. the staff were always willing to help, and were very attentive. if you want those cute towel things on your bed, make sure you tip $3 and up. i definately recommend you go on the tour to xel-ha, it was awesome! a unique experience. all in all, we had a wonderful time, and would have liked to have been there for a few more days.\n\nReview 32:\nThis hotel is the best. We were i PDC for our 2 time. Last time we stayed i PDC, but this time we went to PlayaCar. Yucatan were lovely, the staff were great(if you have been there, you will remember someone like Beatriz, who always had a finger in your site to ties you when she were passing you. young or old\u00e9r, you felled at home. On the beach, they came and talk to you, like they knew you(the staff). Allways a kind \"Hola\", when you passed a staffmember. Iven when you meet them i the City of PDC on theire day of, they knew you, and send a smiling HOLA. The kids loved it. The food, well, a lot for everyone. And yes there were a lot of people, but what du you expect with a hotel that big like RIU YUCATAN. We can only say \" GO THERE, YOUNG OR OLD \" Go and have a lovely time. But remember to visit Cosomel on a SUNDAY, or there will be to many from Cruiseships.\n\nReview 33:\nWhat you really need to know 1. The staff refuses to serve you unless in an a la cart. This is under instruction from the management. So no service in the lobby, beach, nightly shows etc.. Yiou have to stand and wait at the bar with all the drunks. ( mostly euro trash) 2. No room service or even a coffee pot in the room 3. food is terrible 4. Rooms are dated and small shower does not drain and looks more like a big bowl than a shower 5. very nice beach All in all a very weak resort and not even close to 5 star.\n\nReview 34:\nI just spent 7 days at this palce and a LOT needs to be done to this property in order for this to be worth the money spent. The facility is run down , all of the couches in the main area, and chairs are broken down and you sink to the floor when you sit in them. The bar stoools are also very uncomfortable and the liquor is all watered down.. the drinks taste weird because of this. ( if you want a good drink go into town). We were out of hot water for 24 hours and the bathroom sink woudl not drain. Lights in the room was not working, the fan did not work, and beds are hard as a rock. And if you think you are going to rest in the morning, wait til the staff carts and BS, starts at 6:00 in the morning. There are many more , better, placed in this area to stay.\n\nReview 35:\nWe were just thrilled with the service & staff here. This is only a 4.5 star but you feel like it is a 5. Everything you need is taken care of right away & with a smile. It is a smaller resort & it has everything you need a short walk away. We asked to have our room moved to closer to the beach & it was no problem. We were on the 3rd floor & it was a bit of a hike, but with all the good food & mucho Margaritas it was probably best for us to get some extra exercise!! A good mix of younger & more mature guests so never a challenge to find someone to visit with. The beach was one of the best I have ever seen. The staff was constantly grooming & cleaning it. We booked through Sunwing vacations & were completely satisfied with all the services they offered. I have always liked staying with the RIU group & I was not disappointed with this resort. And as the other reviews have mentioned, the beds are INCREDIBLY HARD! The only thing I would change!\n\nReview 36:\nWe stayed at this hotel last September and had the best holiday ever. We are pretty well travelled and have visited the caribbean many times but this was our first stay in Mexico and a Riu Hotel. From start to finish the holiday was perfect. All of the staff go out of their way to be friendly and helpful. The animation team were often asking if we wanted to go onto salsa bars/nightclubs after the show with them. They worked so hard and the shows were as good as some we have seen in the West End. The hotel room was very well equiped and we didn't find the beds hard at all. Food wise there was so much choice and everything was freshly prepared and cooked. The restaurants are all light and airy and the staff very attentive. We will certainly be going back to this hotel in the near future. Look out for the Howler Monkeys and shirakees that live in the trees and gardens they are very entertaining. The dolphin trip was well worth the money and chichen itsa is very interesting but a long day out. Book you won't regret it.\n\nReview 37:\nWow, were we pleased! 4 of us just arrived home from a week at the Riu Yucatan and could not have had a better time. The price was right, the food was acceptable, the staff was super friendly. Before traveling I read this site extensively and took everyone's advice (tip, bring insulated mug, etc.). While the beach has eroded quit a bit, it was still pleasant swimming. The beds, yes they were hard, but sometimes you have to take the good with the bad. Great day spent with Ed of Edventure Tours...best $$ ever spent. Look him up and spend the day with him, you will be thrilled. We swam with turtles, walked Tulum, ventured into the Cenotes and swam in a private lagoon all for $55 per person plus $60 for the private car.........SO WORTH IT! Looking forward to another visit South..........\n\nReview 38:\nWe arrived and quickly were directed to our rooms. The room was large, with a balcony (unfortunately a garden view). The sink/closet dressing area is separate. the toilet and shower were also separate rooms. The food was good. I loved the sushi, and the steakhouse. I wasn't a big fan of the mexican restaurant. The general restaurant had very good food, although breakfast was always the same. The beach by the hotel is in relatively good shape. If you walk down the beach you see hotels in much worse shape. We went into town a couple times. It's only a $5 cab ride. I enjoyed the stay, but would probably stay someone else next time.\n\nReview 39:\nriu yucatan downfalls: our sheets were dirty and were not changed; bugs all over in the room (i have 9 mosquito bites! ); food wasn't good and way too salty (not many choices and no mexican food which was bizarre); resort activities were limited (ie: nightly entertainment); rooms were situated way too close to the stage and you wouldn't find any sort of quiet until after 11pm; resort was too far from the airport (1 hour drive) riu yucatan positives: staff was incredibly friendly (everyone at the resort); resort was beachfront and beach was gorgeous; pool area was nice; water activity offerings were good (kayaking, snorkeling, jet skiing)\n\nReview 40:\nMy husband and I recently spent 5 days at RIU Yucatan for a wedding and some leisure time. The resort is nice, right on the beach and our room was clean although it did smell like mildew. the staff were friendly. The food and drink was the real problem however. The food is all buffet style which would be fine if it tasted nice. Most dishes were pretty greasy and flavorless. The chips and salsa and fresh fruit were the exception. Also the cocktails which we were excited about given they were included were made with poor quality alcohol and really bad mixers. the strwberry daquri for example was hot pink, contained no fruit and didn't taste good enough to finish. The key to getting a good drink here is to specify your liquor. They do have some good brands but they won't use them unless you ask. Overall we had a good time. The convenience of the dining situation is nice however I would not reccomend this hotel if you are looking for a luxury experience.\n\nReview 41:\nMy husband myself and my son and daughter-in-law stayed at this hotel for 5 days. Our room was a ten minute walk to the beach, food and lobby and it smelled like a musty old towel so badly that EVERYTHING in our suitcase had to be washed when we got home. I am considering throwing out the suitcase. Who wants to drink shots of booze in your room unless you are a springbreaker? Instead of the bottles of booze put coffee makers in the room so a person could enjoy the patio in the am .....I would not stay in another Riu.\n\nReview 42:\nWe have stayed at the Riu Yucatan first week of November and really enjoyed it. Beach, swimming pool,location of the resort, friendly and helpfull staff, tasty and plentiful food, by the way never been sick none of us and we ate mostly: raw and cooked vegetables, fruits, seafood,some meet, that is what we use to eat at home and found everything was very tasty. Overall it was the best vacation we had so far.\n\nReview 43:\ni read some of the reviews , and thought what have i booked .but when i got there i was very pleasantly surprised, it was clean infact spotless .all the staff were happy and helpful ,the pool was clean with plenty of shade .the food was ok but to American taste .there are three restaurants that you can visit once a week Asian ok, Mexican good, steakhouse great, the beach is easy to get onto unless you are unsteady on your feet .if it was not for the long flight I would go back, but not keen on 8-12 hours on a plane\n\nReview 44:\nThis was our third visit to Mexico and we previously stayed at the RIU Yucatan in 2002. The beaches have been damaged since our last stay but nonetheless they are still fantastic so do not be put off by pictures of the whales (sandbags). The sea is still clear and warm and there is still lots of room on the beach. New swimming pools have been built and these are all very inviting. The steak and the Asian restaurants were really good and the staff went out of their way to help. In fact, all members of staff are very friendly and helpful. Felix on reception is a star. The bar staff - wonderful but the highest praise must go to the entertainment team. They work hard during the day and then put on high class performances in the evening. Their enthusiasm is just brilliant. It was the rainy season and during one heavy downpour, a comedy show was hastily arranged and it was brilliant. What more can you ask for. I would recommend this hotel to anyone. I haven't even mentioned the sun, but it was wonderful.\n\nReview 45:\nAwesome hotel, food fantastic, best service you could wish for, nothing too much trouble, beach beautiful-clean, Joseph the manager leads by example, he does everything even gives out towels, always stops to have a chat, nothing too much trouble very approachable. All in all this hotel has given us a wonderful 2 weeks and we will be going back. They even have branded alcohol ie: Johnnie Walker and Smirnoff -result!! Gerry & Maria Portsmouth 19th November 2011\n\nReview 46:\none of the best friendly hotels we huve stayed nothing was to much trouble for anyone .we had lovely days out not cheap but go outside the hotel 200yds down the road y goodand book with some guys there but make sure you haggle for the price start walking away and the price will fall the rep will tell you not to do this but we found them very good also go to player de carman and get the bus to different places then the ferry to the islands loveley sunset can be seen from isle mujerees Back to the hotel the food was very good the inside resteruants also the room cleaners get paid very little but do a really good job lovely people it seemed like we had clean sheets every day LOVELY PLACE LOVELY PEOPLE\n\nReview 47:\nMy sons and I just returned Jan 1 from a week at the Riu Yucatan. The hotel is beautiful; nicer than I was expecting. The entire resort was immaculate, staff were warm, efficient and and the food was great; loads of variety...and pretty much non-stop. The beach and landscape are a dream, and 5th Avenue in Playa del Carmen (only $5.00 away) is fabulous - one of the coolest places I've been in a long time. There's a very hip scene going on there and and there are some very chic contemporary boutique type hotels right in the centre of it. It's pretty tough to find shade if you don't reserve a spot by 7:00AM...a minor problem that probably didn't exist before the hurricane...alot of huge palm trees have lost their tops...quite sad actually. I can't imagine what the property must have looked like before the property...it's still lush and beautiful. The kids (teenagers) had lots to do at the adjoining Rui Tequila hotel in the evening, and there were loads of families. As all-inclusives go, I really couldn't have asked for more.\n\nReview 48:\nI would recommend this hotel to anyone. The choice of food is fantastic, the location is great and the staff are unbelievably friendly. But make the most of Mexico don't just stay on the resort. Go and explore Chichen Itza, underground caves and the wildlife it all makes the trip an amazing experience. We got engaged whilst we were there after a wonderful day swimming with dolphins and would go back for our honeymoon if it wasn't for the hurricane season during August. If you are a couple, young or old, you will not be disappointed!\n\nReview 49:\nThis hotel really couldn't be faulted. There are four restaurants, one of which you don't need to book whilst the other three you do. We stayed for 11 days and only booked restaurants for the first few days as quite honestly the food couldn't be faulted in the main restaurant and you could eat as much as you wanted as it was all self service. If I had to find any fault with this hotel, it would be that the mattresses are a bit hard. There are two double 4'6\" beds side by side. I generally like a hard bed but these were really a bit too hard. We didn't complain about them as it's difficult to imagine how they could have resolved the problem and we did get used to them after a few nights. The bar staff are so friendly it's unbelievable. You are NEVER left wanting a drink and if you sit at the bar, they soon get to know what you drink and will have a replacement drink waiting before you've finished the current drink! !\n\nReview 50:\nBeautiful resort, even standard rooms are large and emaculate. Seek out and stick with Felix. He's the BEST and most helpful! Lobby large and colorful, extremely clean. Lobby bar by far the best drinks in the resort. Forget the resort restaurants - stick to the buffet! Better than most including cruise ships. Beach and pool extremely clean and well kept. Particularly fun were the howler monkeys that occasioned the resort and a few resident iguanas. Also visited Riu Tequila across the street which is almost as nice and had fun watching Super Bowl at the Riu Tequila sports bar and enjoying their amenities. Will most certainly visit this Riu resort again, a nice value and winter getaway.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35587, "query_start_index": 35589, "query_end_index": 35589, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 619, 1323, 1572, 2506, 2966, 3798, 4931, 5205, 5930, 6820, 7481, 8268, 9276, 9674, 10281, 10675, 11416, 11643, 12423, 13534, 14281, 14919, 15309, 16259, 16935, 17424, 18288, 19094, 19568, 20477, 21334, 22216, 22745, 23526, 24493, 25536, 26343, 26992, 27650, 28627, 29162, 29585, 30118, 31144, 31620, 32340, 33390, 33941, 34883]}
{"id": "508162", "pid": "508162", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhat a shock!! What can i say..Very disapointed. My wife and i have traveled to Punta Cana many times and this resort was by far the bottom of the barrel. My wife and i Changed rooms 3 times on the first day. The first room was very dirty and the phone in the room was not working. The rooms were very small and similar to the rooms you would find at a motel 6. There were ants in the rooms and the last room we stayed in had cigarette burns in the sheets, how gross. I wont even get into how bad the food was because you dont really go on this type of trip for the food. Thank god TNT prides themselves on service because they got us out of that place and into the Majestic the next day. What a life saver. Please do not waste your time and go to this resort because you will be so disapointed it isnt even funny.\n\nReview 2:\nloved it, will return       left on our bed by houskeeping\n\nReview 3:\nIt Is What It Is. No time to look for all the negitive. I'm sure in time this resort will be equal to other dreams resorts. This resort is still in the transition of updating to Dreams style resorts. Much needs fresh paint,and rooms could use some upgrades,but try to relax till this happens. For the money I guess its a fair deal,considering the premium drinks served at many locations,food abundant but just middle of the road. Nothing to really speak highly of. I don't mean to offend anyone elses take on this resort,this is just my opinion. friendly,and eager to help staff. All in all just go enjoy and dont worry abot the small stuffremember your on vacation, No time to get the blood pressure up over something we have no control over. Dreams rates at 85% out of 100 in my book. Im sure most of you that go here will enjoy this resort a great deal. Pool is nice but a bit to shallow.But great for chick watching. Kids were out of the way tucked away somewhere int he resort not in the adults way. Casino is bad,they cant even count so be careful.\n\nReview 4:\nDreams was really a NIGHTMARE!! The pool and beach are beautiful. The spa is great. The entertainment is okay. However, the food is horrible....no flavor compared to American food. The honeymoon suite isn't anything to write home about...we found blood on our comforter the first night there. We had ants in our room. The bed was hard as a rock. The bathroom ceiling was partially broken and you could see through the slats. They overbooked this hotel while we were there, so they were trying to bribe people to go stay at their sister hotel which was less nice in return for a 7 night voucher back at this hotel. I wouldn't stay there for free if I had to!\n\nReview 5:\nGo and enjoy yourself its brilliant This is the 3rd time in Dominican Republic and possibly one of the best.The best points of this hotel are the pool it goes on or ever. The entertainment team are fab Best are 50 cent Usher and Stephanie.The only bad comments I could make for our vacation is the 4th July meal on the beach. The whole hotel had to eat on the beach as they shut down all other restaurants. But there was not enough lighting or adequate seating. The evening entertainments is good the coral for kids and adults is great way to spend an hour after lunch when the sun is at its strongest.Bar staff are friendly don\u9225\u6a9b look to be tipped all the time I only tipped good service. Don\u9225\u6a9b believe in tipping for the sake of tipping.The beach is excellent we went snorkelling most days on the reef the fish and coral are all here also went sailing all part of the all inclusiveGo to dreams and have a wonderful time\n\nReview 6:\nBeautiful, but . . . little kids puddle\n\nReview 7:\nBest fortnight of my life!! Mini Miss Dreams\n\nReview 8:\nFantastic Resort!!!!! peaceful beach\n\nReview 9:\n****Lived the Dream at Dreams PC*****       Dominican Sunset\n\nReview 10:\nDreams...I Missed the Dreamlike Experience... Walk down the beach past the resort to see really experience the beach\n\nReview 11:\nFantastic!! Could not fault this holiday - we had an excellent time! Wish we'd have booked for 2wks instead of just one! Staff are helpful and can not do enough for you. Rooms are clean and plenty of clean towels provided. Food was excellent, and lots of choice. Lots of entertainment during the day, and night time. Dreams entertainment team are second to none and really get you involved! Made some good friends - JJ, Harvey, Edgar, Usher to name but a few! Top guys! Can not wait to go back! Thanks to you all at Dreams, keep up the good work!\n\nReview 12:\n\"Dreams\" do come true       Family Pic\n\nReview 13:\nHorrible We were at Dreams 9/1 - 9/8 The food had all flies over it, water bugs which I feel were roaches at your feet at outside bar. Chairs in restaurant were dirty and by the pool. Fruit laying around pool area from drinks. Tarantulas in hall ways of hotel walking back to room. The heat was horrible, no air, sweat just poured off your face and body, especially in lobby area. Smell of must thru out the rooms and hotel. We had a blackout for 45 mins. no one told us what was going on, the back up lights did not come on. The hurricane threat did not add to the vacation. Staff would not tell us what was going on with weather, had to call home. Hotels were lined with towels thrown in doorways to stop flooding. It was absoultely horrible. We would never go back to Dreams, it was a Nightmare. The guests that were there helped us thru the week, we wanted to leave immediately.\n\nReview 14:\nExcellent Times at Dreams Resort, Puna Cana       Swimming Pool\n\nReview 15:\nbest holiday ever This was the second time i have stayed at this resort and it won't be the last! from the moment you arrive you are made welcome and the staff are polite to eveyone and really take an interest in you. The dancers and entertainment team are the reson why this holiday is so great and i'm sorry i had to leave but i promised i will return and i hope there will be some friendly faces again! Anyone who wants an amazing holiday full of sunshine and laughs needs to visit Dreams Punta Cana.\n\nReview 16:\n6 Golden apple rating is WELL deserved! Tom on the walkway from pool to beach\n\nReview 17:\nIdentity Theft Anyone? Rating scale = Great, Average, Terrible.Resort appearance was great, Beach was great, Pool was great, Drinks and food were nice to great, Service was great, Vendors every other night at resort were terrible. So where\u9225\u6a9a the big problem? The problem is security. Not so much while your enjoying your vacation but when you get home. While at the resort I purchased an Internet service within an hour of using the Internet service my laptop was crashed. Still not sure what is wrong with it or if room service had tampered it with. My wife and I met a few couples who we exchanged emails with. Two couples have sent us emails advising that their credit card numbers had been stolen at the resort and used in various locations mostly in the U.S. Always fun to clean up a security nightmare after going to Dreams. Thanks for coming and thanks for your identity.\n\nReview 18:\nWOW What An Amazing Vacation ! Palm Tree On The Beach\n\nReview 19:\nFamily had a great vacation at Dreams       Palms near the beach\n\nReview 20:\nThe Staff bbed in my room I was in this resort in february 2008. You are very likely to have your belongings stolen from the cleaning staff. Lock all you can in the safe provided always.My son's brand new Ipod touch has been stolen during the cleaning and the direction did not admitted any responsability. Do not waste your time in complaining nobody will ever help you at the concierge. So cookies also disapperad from my nephew's room, is not acceptable in such a high level resort.The resort is then located in the north part of the island where unfortunately the sea is costantly weavy and it is not possible to bath, that explain why the resort has such a huge swimming pool.\n\nReview 21:\ndream come true Very beautiful hotel. Our room was close to pool and beach area.The entertainment crew was wonderful very down to earth fun people. They really made our stay very pleasurable.50 cents and Michael Jackson were great. All the dancers did a great job! The food was not the best. WE have had better. The service at the bars and restaurants could have been better. It was very clean and well kept.Very Family oriented lots for kids to do Noreen\n\nReview 22:\nOne of the greatest resorts anywhere! The great entertainment team and some guests\n\nReview 23:\nA taste of paradise The stay at Dreams Punta Cana was amazing. From the minute you arrive they make you feel welcome. The rooms are nice and comfortable. The pool is amazing and right in front of the beach. The staff is very friendly and amazing. They are very energetic with the activities they do throughout the day and at night. They are very friendly with the guests. Yudy was an entertainer and she was very nice and attentive as was the rest of the entertainers at the hotel. The only thing is the ride from the airport but don't let that discourage you because once you arrive you get that taste of paradise.\n\nReview 24:\nOMG Best time I ever had !!! beautiful soft sand\n\nReview 25:\nLoved it! Amazing food with a huge variety. Rooms immaculate. Staff very friendly except for a couple of moody waiters. It's the only hotel I've stayed at which I'd like to go back to. Beautiful hotel  gardens.\n\nReview 26:\nGreat Time At The Dreams Punta Cana Dominican Republic We just returned from 10 days at the Dreams Punta Cana. We stayed in building # 1. We had a very nice suite with a magnificent view of the ocean and over looking the pool. The service was great. Winston our room service person was great. Whenever we needed something he was right there. Margarita our maid did a great job cleaning our room and making swans out of our towels. Juan our concierge called every morning to make sure everything was Satifactory. There were 7 restaurantsand the food was very good.Pool was very nice and the attandants were very friendly and right there with your next drink.Overall I would recommend this hotel. The beaches were clean great for our morning walk to burn off some of the Calories.The casino was nice but did leave our money there for someone else to win.Dan  Pam from Illinois\n\nReview 27:\nThe Dream is over! lobby\n\nReview 28:\nGreat Time Spent our honeymoon there just a couple of weeks ago and had just ane awsome time. Room was nice and there were many different places to eat with The World Cafe having a little of something for everyone.You could get Bud Light,Miller Genuine Draft,and Henigan in bottles at the bar in the main lobby. Pool was nice and big and you had lots of room to float around and drink your favoite drink,(Try the SAMMY SOSAS) Lots of activities on the go all day long.Met a couple good entertainers while I was there 50 Cent and Usher. These guys really helped us have a good time. They were pool side every day from 10 in the morning until 5 in the evening with activities from Spanish Lessons to Horse Racing. If you go check these guys out. Excellent Entaintment Team and a well rounded resort.We would defientley go back there again. Lots of good food ,lots of good booze,lots of sun, nice people.\n\nReview 29:\nExcellent All Inclusive Resort We went for 7 days to attend a wedding held at the Resort. They did an outstanding job with the service and food. The staff is attent and happy. The rooms were nice as well. They cleaned every day and came at night to refresh towels and turn down the bed. The restaurants had great food and the beverages were delicious and plenty to drink. The beach was large with a decent amount of chairs. The pool was very large, clean and had floaties to relax on. The entertainment every night was fun. The Spa was reasonably priced and very relaxing. The only problem was the 1 hour drive from the airport. Otherwise I give this resort a 10.\n\nReview 30:\nAwesome Place for the Family My husband and I and our two daughters ages between 8-11 to Dreams in Punta Cana. We have been to all-inclusives in Mexico several times and this was absolutely one of the best experiences we have ever had. The staff was polite and courteous as well as their service being outstanding. The Explorer Club was fabulous. My girls wanted to go every day. They are tough customers about kids' camps at resorts, but they loved it and made some friends. The entertainment staff was amazing. They were friendly, respectful and really got involved with the guests in a very relaxed way. Every day at 3:00 pm they lined up at the side of the pool where the swim up bar is located and did a line dance to kick off the pool games which were a lot of fun. Some of the games the kids could even get inolved in, such as the water balloon throwing. It was a fabulous place. I HIGHLY recommend it. The place itself is clean and spectacular looking. Food was awesome too.\n\nReview 31:\nOVER RATED My boyfriend and I just got back from a 4 night stay at Dreams Punta Cana. I was not impressed at all. I stayed previously at the Melia Cribe, So I had another hotel to compare it to. And there was no comparission. Dreams SUCKS! Dreams Hotel Lobby was beauitful, the grounds were nice, the pool was okay. The Pool water was a little chilly. The Beach was awesome. There was no rocks, the water was very clean and clear. The food was okay. But the thing I hate the most was the ROOMS. The rooms were small and DIRTY and VERY OUT DATED. Our room smelled very musty. and it was dirty. Not to mention, that we had the biggest bug i've ever seen crawling around in our room. I wouldn't recommend this hotel to any of my friends or family. I am by far not a hotel snub. I have never complained about a hotel ever or ever written a review. But after such dis appointment from this trip, and money wasted, I figured I should share my experience.\n\nReview 32:\nNo service with a smile Just got back and what a disappointment. The food selection and quality was, at best, that of an average diner in the States. nothing was ever hot nor cold. The grounds were pretty but tired. The whole place was in need of an update and repair. Our room was decent size but there was no security latch, it had been pulled off the door. We had no phone service in the room. I made 6 trips to the desk to get it repaired and always got a smile, a yes and we'll take care of it, but nothing was done. The day before we left I found out they had never called the phone company to even report the problem. Hallways are dark, they need hand rails in stairways and we even had standing water in our room after it rained. Look elsewhere!\n\nReview 33:\nThe Real Deal Think twice before booking. Check in was a nightmare. Rooms were not ready, reservations lost, honeymooners getting twinbeds and rooms smelled of cigarette smoke. People were getting room keys for already occupied rooms! Rooms were not cleaned until 6pm. We had to get up a 6am to put a towel on a chair. There were fights for spots. We could never get a spot at the beach. Young children swim with diapers in the pool with plastic pants over top. Food was not great. Staff are friendly and work hard. This is by no means a five star. I would rate it a low four star.\n\nReview 34:\n50 Cent is the Man! I went away with 25 people for one week. While we stayed at Dreams we had a wonderful time! The reason we had a wonderful time was because there was one entertainer there who made sure my whole family was having fun! That entertainer was 50 cent! He was the best! He made our trip be the best trip we have ever been on. 50 cent works hard and works real well. He captured our minds and our hearts while staying at Dreams. He entertain my family at the pool, on the beach, on stage, and in the disco. He is an excellent dancer, and he is fun to watch. We all fell in love with 50 cent, his smile, his personality, and his entertainment. I would go back to Dreams Punta Cana in a heart beat because 50 Cent made our trip fun and exciting!\n\nReview 35:\nAmazing Punta Cana Trip       The Beautiful Beach view\n\nReview 36:\nGreat Resort - Awesome Staff!!! Loved the resort. Beautiful landscaping!! Hugmongous pool - great kids club and teenager zone. So many activities to choose from - or just relax. The staff here is amazing and pretty quick to responding to your needs as long as they speak a little english. We stayed from 8/31 trhough 9/6 so we did have 2 days of rain from Hurrican Hanna - never seen rain go sideways!! But the staff had so much to keep you moving - missing 2 days of pool or beach time was no big deal. Food was pretty good - just not the fish - we had one person get a bit ill from that. Loved it and would go back - one word of advice - make sure you take some bug repellent...being outside and with most of the resort being openair - you can be a buffet for the mosquitos.\n\nReview 37:\nJust Lovely Just returned from Dreams two days ago and had a fantastic experience! The staff is so hardworking and friendly, beautiful well kept grounds. The beach was very nice, and I'm picky! For the best beach, it's true what the other reviewers have written- go to the left to avoid rocks. I'm not a pool person but the pool at Dreams is extraordinary and we spent a lot more time there than I would ever have predicted! We took two excursions- the jungle tour and an ATV trip and I recommend them both as a way to get off the resort a little bit and see something of the countryside. The food was, I have to say, inconsistent. Occasionally it was outstanding ( especially the Dominican specialties), sometimes average. Our room was small but comfortable and attractive, well situated. I have read the reviews on this site and am aware that some people have extremely rigid and inflexible expectations, so if you're one of those maybe go elsewhere (like home, or the Four Seasons). Everyone else should have a great time, and maybe I'll see you there next year! Can't wait!\n\nReview 38:\n7 Nights and 8 Days in Paradise       our first floor swim out room view\n\nReview 39:\nnot good Stayed at this resort with a large party for a wedding everyone was ill from the food the bars and entertainment was all shut by about 10pm and they were tidying up around you to get you out. We had a two week stay here and would have payed for a flight home early if we could we had a room on the ground floor facing the outside of the resort so we couldn't sit with the door open and had the curtain shut all the time to stop people looking in. I would not advise anyone to go here!\n\nReview 40:\nEnjoyable Vacations at 'Dreams Punta Cana' Liked: friendly, courteous and, professional atmosphere. All employees went the extra mile to make everyone feel at home. Kudos to 'Black Angel', Luis  Vladimir! -- Well kept grounds --The \u9225\u6dd0ore Zone\u9225?helped pass the time with it's Archery and Rifle Shooting competitions, WII and, other games, whenever the sun was too strong on the beach. -- Sand area is well kept. Loved to have daily champagne as much as desired. -- 6 restaurants made meals a daily adventure. -- Spa was a good experience too. Massages by Rosa and Raquel did the 'relaxing' trick. Daily activity Flyer Sundial is a good idea -- Good amenities overall.Disliked: not a swimming beach. It's rocky. Items at the store are too expensive: $1 per 3 Band-Aids. Stamps to Cuba: 2 stamps for $3 (dollars not pesos)Recommendations: keep the 'Core Zone' in good shape. Bring more variety in vendors (Mond., Wed.  Fri.) the same articles 3x/wk can get boring. -- Some kind of reminder by the beach area, of coming activities, as it's easy to forget about the time while sunbathing.\n\nReview 41:\nIt's more like a 2 Stars Hotel Here are our observations:1- The country of Punta Cana is unbelievably poor and we did not feel safe outside of the resort, so stay inside the resort. 2- Food was average. 3- Rooms are too small and infested with bugs. Mattresses are so hard that feels like you sleeping on the CONCRETE. Almost every gusset that we talk to had backache. Be ready to pay a visit to your Chiropractor. 4- Do not use the bridges at night if you crossing over, cause they wont turn on the lights at night. 5- Buy some kind of health insurance before you go there unless if you want to pay $308 to hotel Clinic.6-Hotel Clinic waiting area is out door, so not only you are suffering from stomach ache and diarrhea but also you have to put up with Heat and humidity.\n\nReview 42:\nGreat vacation spot for families! The Pool ( small part)\n\nReview 43:\nDreams was very disappointing We went from Nov. 16 to Nov. 23. We went to Punta Cana once before to a different resort and I remembered why I don't like Punta Cana. The food is awful. Buffet had very little selection and ala carte restaurants weren't much better. By the end of the week I was forcing myself to eat. For those who thought food was good I guess have never been to the Riviera Maya in Mexico.Our room was very small compared to other places we've stayed including many times to various places in Mexico, Jamaica and Puerto Plata, Dominican Republic. Also, the bed was very hard. I didn't know you could get an egg crate.We had rain 3 days which wasn't the resort's fault, of course. The pool was very nice and the beach was okay. Not the white sand you get in the Caribbean because you're on Atlantic side, but nonetheless it was nice.We got this vacation for an incredibly low price so we were okay with it. But I would not go back.Next vacation will be back to Riviera Maya in Mexico. It is the best.\n\nReview 44:\nExcellent Entertainment Beautiful resort; great food; friendly  obliging staff; EXCELLENT ENTERTAINMENT! The reviewers are a Canadian couple who vacationed at Dreams for 10 days. The entertainment team hosted a wide variety of interesting activities, not all were physically challenging.Entertainment team who were of particular note were - Usher, Julio, Yan, William, Roberto, Joseph, Alex, Melkis, Stephanie, Vicki, Juan Jose (very talented dancer). This crew  others worked long hours, but with much enthusiasm for entertaining guests! Wide assortment of great food available in a number of dining rooms, varied hours  restaurants depending on time. All staff were very friendly  aimed to please. Bartender Pedro  others obviously enjoyed serving guests. Beautiful beach  well cared for resort grounds. The hotel room was lovely  when the patio door was open one could listen to the sound of the ocean:) All of this combined to make for a fabulous vacation - thanks Dreams! !\n\nReview 45:\nLoved every minute       Early Morming\n\nReview 46:\nDreams and a wedding       view from our balcony #2314\n\nReview 47:\nTerrible First our room was not ready for 3 hours upon arrival, the the bell boy lost our luggage, 2 hrs later we finally got our bags. I ve been to secrets excellence in punta cana and loved it, i went to Dreams and regreted it! After a few days my boyfriend and I had to go to the hotel dr. because we both got food poisioning. The concierge did not care and said make the best of your few days left here. When we got home and wrote them an email, they responded this is not our responsibility to make everyone happy! TOO TOP IT WE HAD ROACHES in our room! The hotel sent out a notice that I still have stating between 9am and 12pm we will be exterminating the rooms. We killed 4 Roaches in our room! !\n\nReview 48:\nLuis, Julio and the gang make Dreams a great resort. This was my first to a resort and my wife's third. We had a wonderful time. The weather was beautiful. The food was better than expected - and I am the world's pickiest eater. The staff was especially nice. Even the language barriers were not trouble. Our evening housekeeper, Rosa, was a gem. We cannot say enough positive things about the entertainment staff. They made the trip incredibly memorable. Luis especially, Julio, and Michael Jackson were great fun and very personable. The remembered everyone they saw and are a tremendous asset to the resort. The Apple Vacation staff are truly great. They gave us warnings as to what to avoid. The recommended excursions were dead on accurate. Sonoma (sp?) Island was incredible. All of the tour people were very helpful. Apple takes good care of their customers. As a first timer, I would definitely go back to Dreams Punta Cana.\n\nReview 49:\nThe BEST VACATION EVER!!! dinner on the beach\n\nReview 50:\nnightmare at dreams dreadful the worst food and trying to get a drink that resembled what you asked for we ordered a rosso and sprite and got jack daniels? the food was so poor and was served luke warm the choice was awful cold chips mushrooms etc in the restarauntsthe problems still continued even when we met the manager luxury undefined never!!!!!!!!!! Ihave been going to the dom rep for years and this is the poorest hotel i have ever been to and we done 3 star\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24910, "query_start_index": 24912, "query_end_index": 24912, "truncation_seperator": "... 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{"id": "111441", "pid": "111441", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis did not meet my expectations for a Hyatt. The biggest problem was that the walls were PAPER thin, and I could hear every throat clearing and interlude from my next door neighbor's room. The hallways reeked of cheap, toxic deodorizor. It was a rip-off that the internet cost $.50/minute in the business center, and from what I could see, there were even charges for in-room wi-fi if you had your own laptop (though I did not try it). The wallpaper was peeling in the bathroom and the sink clogged up when I brushed my teeth. Just was not up to par for a 4-star hotel.\n\nReview 2:\nService was exceptional and as business woman traveling solo: neighborhood felt safe if precautions taken (doorman usually around). Signage inside was poor (elevators going up/down? --a mystery). Slighted hotel on rating more b/c Hyatt policy than staff there: pay for WiFi, pay for music via TV, can't move anything in (sensor) mini-bar if wanted to bring in own beverage. Staying 2 nights for almost $800? Throw the Internet in as complimentary. I'd stay elsewhere next time at that rate; there's plenty of choices nearby. (Hyatt, review your policies if you want the business traveler.) Cleaning staff didn't refill toiletries, towel had someone else's makeup on it. Otherwise, superior service from staff!\n\nReview 3:\nI was extremely pleased with my recent stay at the Boston Hyatt Regency. My room was newly remodeled, and it was very comfortable. The staff were very friendly and warm. The hotel had a great location--within walking distance of Boston Common, Fanuiel Hall, and the North End. It was also only a couple of blocks to the subway, which was very easy to negotiate. I was in Boston on business, but I was able to squeeze in a day of sightseeing, as it was my first visit to the city. I got a great rate on Hotwire. When checking in, I asked for a room away from the renovation, which I learned of from postings on this site. My only complaint was that an additional fee was charged for wireless access. It's also a little difficult to figure out where to drive in for registration; the main door to the hotel is actually underground! All in all, however, it was a great stay in Boston.\n\nReview 4:\nThe Hotel is a typical city chain hotel. Reception staff were unfriendly with little or no personality, their English was not the best either! The buffet breakfast at $20 a head and self service was a joke. The food was poor, cold and unappetising, not even worth $5 a head! When we came to check out after our two night stay they added a $8 tip to our breakfast bill which they eventually deducted, having first found the card slip with no tip signed by me, not a good parting gesture. However it was when we arrived home. I found that they had charged my credit card with $329.62 so I sent an email to them. Two days later i received a reply and my account was credited.The email contained the following words by way of an apology 'You may rest assured the matter has been addressed with proper staffing to avoid future re occurrence'. We will, understandably, NOT be staying at this Hyatt or any other Hyatt in the future! !\n\nReview 5:\nI went on hotwire.com and found a great rate at this hotel. Of course with hotwire you don't know the name of the hotel until after you book it. Beautiful hotel! Nice big rooms! CLEAN! Located right in Downtown Crossing close to everything. I travel to Boston many times on business and I will definitely stay here again! !\n\nReview 6:\nI stayed at the hotel with family to celebrate my niece's wedding being held at a nearby restaurant. My niece, the bride, had her laptop stolen while it was being loaded in a car by the valets & did not receive any compensation from the hotel. I found David who works at the front desk to be extremely rude. We went to the hotel bar after the wedding reception & a hotel employee had to take down a hotel guest, the situation could have been handled better!\n\nReview 7:\nWe stayed July 16 through 18 and enjoyed Boston and the Hyatt. Location is perfect - just a short walk from many sites and the trains. Not the most grandious of Hyatt's, and it does show its age somewhat. We were fortunate in that we didn't have loud neighbors, but I echo other reviews in that noise can be a problem. Management must be aware, since the television has a maximum volume of 17. That's fine for most all channels, but I sense they had trouble with tv noise complaints in the past. Staff is pleasant and breakfast was enjoyable. I'd stay here again, but would always bring the white-noise maker to help drown out objectionable noises from neighbors!\n\nReview 8:\nWe stayed in this hotel for New Year's Eve. I had booked it through Priceline. I was somewhat disappointed when I learned this was the hotel I had won. Fortunately, the hotel was better than I expected. My primary objection to it was the location. I had been hoping for something in the Copley Square area. It was, however, much better than I expected. We were given an excellent room on one of the top floors. From our room, we could see the early evening fireworks on the Boston Common. That was an unexpected plus!! The bed, linens, and overall cleanliness was excellent. The room was very quiet with good air circulation. I don't normally sleep well in hotel rooms but this one was great. On the negative side, the entrance to this hotel isn't the best. You have to take the elevator up to the lobby. Once there, it is a little bit small and could use some updating. The area where the hotel is located is fine but not the best part of Boston. You are close to the Boston Common and the theater district but the better shopping is in Copley Square.\n\nReview 9:\nMy husband and I were looking for a quick, one-night stay in Boston. Priceline provided a great price for the Hyatt Regency, one block from the Boston Common. We had an above-average experience,at a great price for the location. The block that the hotel is on isn't terribly picturesque, situated at the end of Downtown Crossing, but it's within walking distance of most major spots -- including the theater district, Back Bay, Boston Common and the Public Gardens. Front desk staff was courteous, check in was easy. Our room was small but looked as though it had been recently upgraded, and was attractively furnished. King bed was incredibly comfortable. Anthony, the concierge, was helpful and friendly. There are certainly more luxurious accomodations in Boston, but probably none more attractively priced in such a central location. I'd definitely stay there again.\n\nReview 10:\nThis place is great. Big room, nice bathroom, lots of TV channels and a great location. Good pool and friendly staff. If you do go to Boston and don't stay here, you should still go to the bar about 10pm and order some food. Its excellent. Nice and relaxed. I read one review that complained about the rugs or carpet being worn. All I can say to that is if you're going to be focusing on things like, there's something wrong with you. I didn't notice anything bad at all and everything was immaculate.\n\nReview 11:\nusual problem, requested a high floor and they could not give us one, despite asking 2 days in a row. we booked a la fayettee suite and were disapointed to find that they all come with a cecting door! very poorly fitted conecting door, our sons were in a standard room and they dont have conecting doors !! one of the reasons for booking this hotel as it had an outside sitting area, however i was asked to leave it twice during my stay as it had been booked for private functions , whats that about ? it either does or it does not have an external seating area. bathrooms in all rooms very tired and in need of renovation. also only had 6 coathangers in a room that can take 4 peopel ! not great value for moeny we paid $300 plus a night and then stung $22 for breakfast !\n\nReview 12:\nExcellent service, clean rooms, and the most comfortable bed I have ever slept in! The renovations are coming along nicely and are nearly complete, certainly unobtrusive. I would definitely return.\n\nReview 13:\nThe downtown Hyatt was located great in the center of downtown Boston. We walked everywhere, never taking the subway and only taking a taxi to and from the airport. The hotel was very clean, they had doorman at all hours of the day. The staff was very courteous and the concierge gave excellent restaurant recommendations. I would recommend seeing a Celtics game, Fenway Park, and eating at the Oyster House. Overall the hotel was great, we couldn't have asked for a better location and cleaner hotel.\n\nReview 14:\nThis post is long overdue. I travel to Boston frequently for work, and the Hyatt Regency in Boston is always my hotel preference. The Hyatt is a beautiful hotel that offers great value and incredible service. Every time I come back to the hotel, the staff remembers my name. The rooms are very spacious and clean. The breakfast buffet is fantastic. Great gym, great pool. Overall, I would definitely recommend this hotel for travel or leisure.\n\nReview 15:\nGood location, no good deal in rooms and experience.\n\nReview 16:\ni was travelling with my son and we were here for five nights - feb 11th to 16th. we have stayed here before several times so knew what to expect. the rooms are clean and comfortable - no view worth mentioning, with small bathrooms. the concierge staff are excellent - they always are and took care of our bookings to wrentham village and reconfirmed our flights back to england. the breakfast buffet is fine - with a continental and full option - be aware that the price varies - it is sometimes $17.95 and sometimes $20 - depending on which menu they give you to order from! you can upgrade to a business plan which includes breakfast for two, internet access etc we declined as we didn't have a laptop with us - now if they had inroom computers it would have been worth it! we like it here - we like the fact that it so close to shopping. if in boston again we will probably stay here - especially if we can get a good deal with priceline or hotwire - we paid $66 + taxes and were happy with that.\n\nReview 17:\nMy friend and myself stayed at this Hotel October 15-19th. I was very disappointed in the hotel. You had to use 2 separate elevators to get to the ground floor. The information packet said the hotel had a jacuzzi and public internet acces, neither which was true. The pool was on the 6th floor and you had to take 3 flights of stairs to get to it. The walls and doors where very thin. Early in the morning you could hear the breakfast carts rolling down the hall and it would wake us up. The drinks at the bar were way too expensive. There wasn't anything close by to do except for Centerfolds. If you wanted to watch a movie it was $12. The TV was small. We checked our bags on the first day with the doorman and we didn't get our bags until and hour later. The only highlight of the hotel was the consiere service. They gave out great directions and free passes to Centerfolds.\n\nReview 18:\nI would first, suggest to go to priceline.com and see if you can get this hotel through their website. I would say for the price we got on this hotel i feel that we truely got a deal. Guest service was excellent. No complaints in that area. The location was ideal. However parking is expensive and would suggest public parking, it is really not much of a difference than valet parking. Public parking is 30 dollars vs. the 43 dollars plus tip for the valet parking. It's per night, so the savings does add up if you staying there for longer than a night. We order room service, which is on the expensive side also. I would suggest not to eat in the hotel. The food is not worth the price. All in all it was a wonderful stay.\n\nReview 19:\nThis hotel had HORRIBLE customer service. When we arrived, we were trying to check in and they wouldn't let us leave our car to check in. They wanted our keys or one of us had to stay with the car. The AC in our room leaked and made the carpet soaking wet. The location wasn't good at all if you are looking for a place to walk to dinner. Finally, they wouldn't give me my Hyatt points because I booked through another website.\n\nReview 20:\nIt was the conference hotel, so I stayed there. The layout of the function rooms and lobby and elevators was confusing -- it was hard to find my way around the hotel. The restaurant in the hotel was expensive and a little iffy. We had to send seafood back because it was spoiled. There were weird lags in service in the restaurant. But there are plenty of restaurants in Boston; there's no need to eat at theirs. Wifi is $10/day. Beds and room were comfortable; bathroom was nice; everything was clean and well-organized; personnel were pleasant. Overall decor is soothing and stylish.\n\nReview 21:\nthe biggest plus of this hotel is the location - which is just in mid of the city, with financial district visible from your window. Even the local market and resturants are a short walk away, and so is chinatown. The nearest rail head is also fifty steps away. It has a public parking next door, and even the tourist sites are a short walk away - so location is where it scores a 10/10. Very useful business hotel - free internet, good clean rooms and fabulous inviting beds. The view from the higher floors was nothing much to speak about. Staff were friendly and helpful. A proper 5 star property with little to complain - buffet breakfast is pricey but hey is not that also expected of a hyatt.\n\nReview 22:\nSimply terrible service at this high priced, poorly managed establishment. The rooms are pretty standard fair, not bad. Be prepared to be nickel and dimed throughout your stay and dont bother trying to request or discuss anything with their incompetent staff unless you enjoy talking with people who could care less about hospitality. There are plenty of options in Boston, avoid this place like the plague.\n\nReview 23:\nI don't know where the good service reviews came from. This place was possibly the worst hotel experience I've ever had. A co worker of mine and myself were just casually chatting in my room when security showed up and said they had received complaints. Complaints, plural? On two people? This was comical. Until this second time the security came, and said we were being evicted for excessive complaints. Since when does the word of some crazy neighbor mean eviction? I had to pack my bags and be escorted by security to speak with the manager, who talked down to me and didnt seem to care about my side of the story. Move my room if there was a problem, but dont threatened with police intervention when I state how ridiculous the experience was. This place is unprofessional to professional people and a horrible place to stay, I'm glad this happened because I will never stay at another hyatt again. Nice work customer service.\n\nReview 24:\nI just finished spending 5 nights at this Hyatt. I attended a coference there and found the hotel very nice. They are just about done with the remodeling project that has been going on for some time. Because of this there was some extra noise taking place, but it wasn't that bad. I found our room on the 21st. floor to have a great view. The room was spacious with a separate sitting area. The furnishing are all new and all public areas of the hotel are comfortable and upclass. My only complaint was the vanity in the bathroom. For such a large room they could have made the vanity a bit larger. That aside the hotel is in a great location and is convenient to the T and all the major downtown sites. I'd give it an above average rating.\n\nReview 25:\nThe best part of this hotel is the location - near Downtown Crossing and an easy walk to Fanieul Hall and the North End. This is a 3-star hotel at best. The bed literally sagged in the middle, even with the extra \"topper\" they used to camouflage the poor mattress. The pool / fitness room is accessed via the 6th floor. However, once on the 6th floor, you have to walk down 3 flights of stairs to reach these facilities. The walls are incredibly thin - as in you can hear your next door neighbor cough, talk, etc. There are too many other great hotels in Boston - even at a discounted Priceline rate - to waste the night at this one.\n\nReview 26:\nThis is a \"nothing special\" (especially for a Hyatt) but very serviceable hotel. The lobby is several floors above street level and serviced by only three elevators. We usually had to wait to enter or leave the hotel. The location is a couple of blocks from Boston Commons, a 15 minute walk to Quincy market in one direction or the theater district in the other. The concierge staff was very friendly and helpful especially with baggage before check in and after check out. The room was average size and very clean. Comfortable bed. Very good views. A small amount of black mold in the shower and the bathroom ceiling was cracked. Minor cosmetic problems. We were on the 19th floor which has an atrium like opening to the 20th floor. Nice design element, but results in noise from two floors. And, for some reason, the room doors closed with an almost explosion like noise. Enough to be bothersome. The in-room internet was intermittent at best. All in all, a good stay.\n\nReview 27:\nDisappointed with the hyatt chain. First time we've ( my partner and I ) have stayed in a hyatt hotel and we won't again. We stayed over New years. Needs updating, security for New Years Eve wasn't very good or organised as we had a group in the room next to us that weren't booked into that room. Maid service wasn't very efficient. Our privacy sign on the door was ignored, we were only ever given one bathrobe and there were 2 of us, and the toilettries weren't always stocked up. When we left, they didnt put all our belongings in the taxi so we had to wait at the airport for them to send them. There were some positives in that the bed was very comfy, mike on the concierge was very helpful and the bar staff were brilliant. We have travelled many places around the world, and some of the hotels in the poorer countries have been by far better than this one.\n\nReview 28:\nVery nice Hyatt. Great location - close to Commons, T, museums and historical sites. Used points for the room. The room was comfortable but with 2 kids it got a little crowded. We spent most of the time sightseeing. The pool and workout facilities were excellent.\n\nReview 29:\nMy husband and I stayed at the Hyatt following New Year's Day. We stayed in a 'Lafayette Suite'. Overall I was under impressed with the hotel. The location is great - walk to anywhere and our room had a great view of Boston Commons. The room itself was some what dismal - sort of a muted green that was pretty bland with nothing to liven it up. The furniture was early '50s looking with no ottoman for the chair (I need to keep my legs propped up). We were never able to order a movie from pay-for-view despite numerous attempts from engineering to fix the problem. Room service was prompt and not too bad but limited menu. The only redeeming feature of this hotel was the bed. It is by far the most comfortable bed I've ever slept on. Enough to over come the shortcoming that I would stay again? Probably not. There a lot of great hotels in Boston, many with equally comfortable beds I'm sure.\n\nReview 30:\nWe thoroughly enjoyed our one Saturday night stay at this property. Staff was exceptionally pleasant and our king room was clean, spacious and modern. We did not experience any issue of noise in the hallways. Our king bed was perfect with a pillow top and lots of fluffy pillows. The health club and pool area is one of the best I have encountered in Boston. We took full advantage of the new cardio equipment and weight room. The indoor pool area was next to the workout area and was full of families and children enjoying the warmth on a cold February day. The hotel is close to the movie theater, Boston Opera House, Boston Common and many other Boston attractions. This hotel is a good deal for the money.\n\nReview 31:\nStayed at the Hyatt Regency through an RCI exchange week. The place was great. Very friendly and helpful staff- from the check in with Kyle to the doormen that were always ready to give directions and assit. The location is great. Three minute walk to the Chinatown T station and Downtown Crossing station. From the airport took the silver line to south station and then walked up to the Hyatt- probably a eight min. walk. The room was nice. The workout room and pool were great.\n\nReview 32:\nHousekeeping doesn't come close to acceptable. Front desk is a bunch of lost youngsters without a clue, this place has lost its footing and should be avoided.\n\nReview 33:\nThis hotel has to be hands down the nicest chain hotel I have stayed in. The room was very clean and modern. The staff was incredibley nice and everytime we walked by the lobby they asked how we were doing and how are stay was. The pool was fantastic it was olympic size and had great dressing rooms. I love this hotel and recommend that anyone going to Boston should stay there\n\nReview 34:\nwould stay again. wish they told us about complimentary breakfast\n\nReview 35:\nWe were only going to be in downtown Boston for 2 days so we wanted to be close to the freedom trail. I pricelined and won the Hyatt for a great price (for Boston $). We walked everywhere from the hotel. The hotel has a few rough edges in the rooms but nothing that would deter me from staying there again. Bed was great, did a sweep for bedbugs and did not see any traces!!! Yea!! Service at the hotel was very friendly, door men were very helpful on directions and restaurant had wonderful food.\n\nReview 36:\nI will make this short but helpful. I would not pay full price for this hotel! However, if you get it for a deal on hotwire or priceline do not worry. The rooms are nice and clean and the staff is friendly. The bed was great and so were the blankets. On the negative side the maid took a pair of my pants and they wanted to charge me to send them to me (that was resolved). Also, the room ran out of hot water which makes for a not so fun shower. The location is good but be prepared to pay a high price for parking! !\n\nReview 37:\nThe problem of this Hyatt, in opinion, is the location. The neighborhood is crowded, dirty, smelly, etc. I found a bit weird to make the check in at the third floor, but my overall experience was OK. We said at the front desk that we were in a honeymoon and they put us in a superior rooom: big, modern, nice furniture, comfortable bed, huge bathroom. In short: rooms and the hotel in general are very adequate. Don\u00c2\u00b4t pay attention to bad reviews. Probably they didn\u00c2\u00b4t have a good experience at check in or so, BUT the truth is that this hotel is nice, very comfortable. The problem, at least for me, was the location. I think that for the same price you can find an hotel as good as this one at a better location: Back Bay or so.\n\nReview 38:\nThis is my second stay at this hotel - ended up there last year about the same time for a conference. Last year, the rooms were horrid. I took a chance this year based on the latest reviews and must note the refurb has much improved the place. It is now up to what I consider to be Hyatt standard. The service was lovely with exception of a couple of minor hiccups - airline \"lost\" my luggage and when it arrived at 10:30 pm the hotel neglected to inform me which made for a sleepless first night. However, all made an effort to make my visit a pleasant one. Within walking distance to many popular spots. Spacious rooms with lovely comfortable beds. If you make a request, it is taken care of in a timely fashion. They must have taken the mini bar incident to heart and they advise you of its nature upon arrival. If you need a separate fridge they will bring you one. Overall, a pleasant stay. Would recommend.\n\nReview 39:\nThe Hyatt Regency is in a bad location; the area is being \"gentrified\". Best to come back in 20 years or so. Security is tight at every level. The hotel is tired, very tired. The Hyatt beds are so high that you require a step-stool just to get into bed. On the other hand the baths are low; no more than 8 inches of water possible. The staff are pleasant enough, but cannot be heard over the monstrously loud elevator music that pevades the lobby. The temperature controls in my room did not work, but the hotel service desk reassured me that this was not unusual; none of the controls work. It was freezing!!! Pick anoter hotel until they renovate.\n\nReview 40:\nStayed three nights with our two boys. Very quiet hotel. Room was clean and staff were helpful. Close to all the attractions and 20 minute walk to the TD Centre to see a NHL hockey game.\n\nReview 41:\nThe location was PERFECT. Very close to Boston Commons, where the freedom trail begins, Quincy Market and Aquarium. The elevator thing was NOT a big deal at all. My biggest problem was we checked in at 9:30 at night and our room was NOT ready and they could not give us a time when it would be. They gave us a king room ( for three of us) and we had a very uncomfortable night. They did move us to a room with two doubles in morning. When check in is at 3 your room should be ready by nine. Consierge was EXTREMELY helpful and pleasant.\n\nReview 42:\nI had no trouble with noise from other rooms, but then again, I was in a corner room. I was surprised to see that the TV wasn't a flat panel. I was excited to get a \"state house view\" but found out that just meant I could see the gold dome, so that was a let-down. The breakfast buffett was very good, especially with the cooking station. I had them make me a pancake with raspberry and chocolate chips-fantastic! This was included in my room rate; I'm not sure if it would otherwise be worth the value-for-money. I ordered room service and asked for a glass of water. They gave me a juice glass. Pathetic. This is why I hate mandatory tips (in this case, 18%) and the $4 delivery fee. The location was good, but I'm not sure how many hotels in Boston proper have \"bad\" locations.\n\nReview 43:\nbar closed too early,hotel stay not helpful,security rude and uninformed.at 5 am they let some strang guy that got my name at the bar into my room cause he said he knew me and then they denied it was their fault. not enough food menu choices.location good and gift shoppe personal was nice though.\n\nReview 44:\nWe stayed at this hotel from july 15 to 17, 2010. the walls are made out of paper. We could hear the neibourgh flush the toilet. We had the unfirtunate opportunitues to stay next to a bunch of drunk people whow screamed and yelled all night he first night. When the morning came they got the wake-up calls but wouldn't answer. We heard at least 7 calls coming in. When you pay over $300 a night you expect more. I travelled the world and never found anything like that. I will never stay in a Hyatt for the rest of my life. The following night, a bunch of ignorant drunks were arguing in front of our door and kept us awarke for awhile until they move to a romm where we could hear them. Frankly, i have been to Boston before and never found so many loud ignorant drunks. The quality of the insulation between room is non-existent.\n\nReview 45:\nSpent New Year's weekend in this Hyatt pretender. Read on, agh! No rooms renovated, ignore the blurb on the web site. Toilet paper not replenished, ditto kleenex. Tacky dispensers for shower soap, conditioner and shampoo hanging on tub wall and next to sink. Trying to find this one is a real pain with the one way streets and lack of sign- age. I've been coming to Boston for over 30 years! Restaurant staff very nice despite \"Beavis and Butthead\" pair abusing each other and the waiter. Front desk crew like programmed robots. Bellhop service surly and slow. No doorman and had to walk over the the Ritz Boston Common two blocks away!to find a cab! On and on and on! Who's in charge here. In short, four star rates, no star service. Room made up at 5pm on \"New Year's Day\" with a lot of rooms empty. If Paul Revere had stayed here he'd have left for Lexington and Concord at lot sooner. Even the elevators have a mind of their own! Don't even ask about the state of the bathtub! That's enough! Bottom line? Don't even think about it!\n\nReview 46:\nI just returned from spending three days in Boston with my son during winter break. The staff couldn't have been accomodating and friendly. Our room (two doubles) was just great - very comfy beds (lots of pillows), clean attractive rooms and spacious enough for two. The fitness area has very up-to-date equipment and is suitable for all your basic needs. Pool is spacious, clean and great for both kids (somewhat shallow) or adults who want to swim laps. Our package included breakfast which was wonderful. A buffet variety hat would more than meet anyone's appetite needs. Close walking distance to many attractions: Theatres, Various Restaurants, Chinatown, Faneuil Hall, Quincy Market, Aquarium or to the Boylston T stop Green Line. We took a tour of Fenway Stadium - loved it. We would definately return again to this Hyatt!\n\nReview 47:\nFrom the moment we arrived at this hotel it was a disaster. Upon arrival we were supposed to be given a suite for our weekend stay with family and friends to celebrate a wedding. The rude clerk at the front desk told us there were no suites available for that weekend. My son arrived an hour later and the same clerk gave him a suite! The dingy, dark room we were given had a faulty shower, the water could not be regulated, and was so hot it scalded us! The walls were paper thin and the noise level pretty high. The hotel worker's union had picket signs plastered outside the entrance of the hotel. The exercise facility was poorly equipped with broken machines. The lobby is located on the lower level of the parking garage with no sitting area and the front desk is on an entirely different level, very inconvenient for large groups staying together. The customer service at this hotel was extremely poor, we travel extensively for business and pleasure and have stayed at many hotels, we would never stay at a Hyatt again, nor would we recommend the Hyatt to family or friends.\n\nReview 48:\nI made reservations here online for a business seminar two months in advance. Soon thereafter, due to work scheduling, I could not make it so I decided to cancel. Little did I know, the reservation I made included a small print statement of full pre-payment with no cancellations. I spoke to two people there and discussed my situation and noted the early notice to cancel but they would not bulge. No customer service whatsoever and sounded like some cheap motel receptions. WHAT A SCAM! I realize the economy is unstable but still, they have no effort to live up to their name, or what I USED TO think of their standards. NEVER MAKING RESERVATIONS WITH HYATT WORLDWIDE!! !\n\nReview 49:\nWe have been there for a couple of days (tourism). The room was gorgeous: clean and much bigger than expected. Food and location were fine. Reception and concierge were very kind in giving us support, though reception not being at ground floor is quite unusual to me! As we were there with Hyatt Gold Points, I cannot say if daily rate is fair.\n\nReview 50:\nHotel was nice. Climate control was off, it was cooler in the hallway which had central core between the rooms. We called about the A/C and we were assured that it would be looked at. No difference the entire stay, it was nicer climate-wise out in the hall. The Internet was not complimentary and at these prices compared to lesser hotels that offer free internet I was offended. The entry was not convenient, no clear entrance to the hotel. It was a good location close to the Freedom trail, within walking distance.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31958, "query_start_index": 31960, "query_end_index": 31960, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 759, 1480, 2373, 3312, 3647, 4116, 4791, 5855, 6737, 7251, 8037, 8247, 8761, 9217, 9282, 10295, 11187, 11924, 12364, 12962, 13673, 14093, 15037, 15790, 16436, 17419, 18296, 18572, 19479, 20201, 20693, 20864, 21255, 21333, 21843, 22374, 23119, 24044, 24706, 24905, 25454, 26247, 26557, 27401, 28449, 29291, 30386, 31073, 31430]}
{"id": "2514932", "pid": "2514932", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBooked as a city break last summer. I have only just got round to writing the review. A lovely hotel very close to the eiffel tower. Rooms were very clean and quiet, never heard any noise at night. Never had anything to complain about so never really talked to reception. However they were very friendly always saying hello whenever we went in or out. We always had breakfast early so there was always food/drink available. Overall a pleasant stay in a good location. I would recommend to anyone who wants a hotel close to the eiffel tower.\n\nReview 2:\nOverall the hotel is very clean. There are some renovations still being done in the common areas of the lobby but it did not interfere with anything. The staff was wonderful! We had problems with the Wi-Fi, which was anything but high speed, and the whole hotel was set to heat for the winter. Our room stayed extrememly warm so we had to leave our window open all night long. The surrounding stores receive deliveries at very early hours therefore we had the noise of those deliveries come right into our room. With that, we did not get much sleep even with ear plugs! Carole at the hotel was very helpful and gave us a reduced rate for our trouble so staff was never the issue. We would not stay here again nor recommend anyone to unless the things mentioned would not concern them.\n\nReview 3:\nOur group of 4 spent 5 nights at Hotel du Cadran. Many cafes, patesseries, pubs in vicinity. Easy walking to many sights and the metro. Smaller rooms but all the amenities we needed were so accessible. Very Helpful staff when we needed directions or recommendations.\n\nReview 4:\nThe room was quiet without street noises, it was clean, and the beds were comfortable. The hotel was close to the train station, and walking distance to the Eiffel Tower. The hotel staff were very friendly and helpful. The bathrooms were small and the splash glass door in the bathroom shower would have been better if it covered the entire length of the bath tub. We would have preferred a coffee/tea maker in the room instead of having to go downstairs in the mornings for coffee/tea.\n\nReview 5:\nIf you read the reviews you'll expect that the rooms will be small and ours was. Apart from that though the room was great in a functional sense. The ensuite shower room was very clean and general housekeeping standard was high. Location was also excellent with good local brasseries, a little street market around the corner, and a little supermarket across the road. Oh, and the Metro 3 minutes walk away. We have no qualms in recommending this hotel.\n\nReview 6:\nWe stayed here as part of a walking tour of Paris so I.m not sure about the price if you book direct. Location is very good - away from the principle sites but they are within easy reach as the metro (\u00e9cole miltaire) is a short walk away. The immediate area is semi-pedestrianised with lots of restaurants but also shops for 'real' people (i.e. non-tourists). Nice atomospere. The bedrooms are well designed but VERY SMALL. Suitable for a short stay only. Do not choose this hotel if you have a lot of luggage to unpack! The staff were welcoming & very helpful. Breakfast is simple but everything was of good quality & appetising. I'd both stay there again & recommend it to friends.\n\nReview 7:\nNothing more we can ask for. The hotel is conveniently located with nice Cafe's nearby and just a block away from the Metro station. I never had to take a cab to visit the places in Paris. The staff were friendly and the rooms were very clean. not to mention the lights in the room were very well designed.\n\nReview 8:\nStayed in Hotel Du Cadran 10 Rue Du Champs De Mars in Paris. I would like to comment on what a lovely hotel it was. The service was excellent, answered all our questions and gave a great recomendation for dinner. The room was clean. The location was great, 10 minute walk from the Eiffel Tower. I would definitely stay at the Hotel Du Cadran on our next trip to Paris\n\nReview 9:\nChose this hotel because of all the wonderful reviews on Tripadvisor and was really excited about another visit to Paris. However, on arrival we were told that our room was unavailable (sick child - heard it before, must be unlucky!) and we would have to go to a hotel across the road. We ended up really lucky in the Relais Bosquet with a superior room which was huge (unlike the Cadran) and with free breakfast (which we didn't have in Cadran), and where the service was exemplary. Suspect we were moved because others were prepared to pay more! Not a good practice and extremely annoying!\n\nReview 10:\nThis hotel was great in every way that my husband and I needed. The location is a 5 minute walk to the Eiffel tower and a 2 minute walk to the metro. It was clean, very modern and had a very pleasant and helpful staff. There wasn't anything that we needed that this hotel didn't have for us. They even have free computer/internet/printers in the lobby for us to use which was helpful for us to find some restaurants that were recommended to us. And the location became even better when we realized that there was a grocery store right in front of the hotel and a delicious bakery on the corner to the left of the hotel. Again we couldn't have asked for more.\n\nReview 11:\nThis lovely hotel is situated within easy walking distance of Eiffel Tower. We stayed as a couple for 3 nights. The rooms are small and it was for my 40th birthday, my husband had asked for a nice room and we were given a standard room, no effort to offer an upgrade, etc. That was a little disappointing as most hotels would make the effort. But that said, the rooms are immaculate and the bathroom the same. Room was a little too warm at night. A/C may have been turned off as we couldn't switch it on. Season is usually June to Sept so this may have been the reason. The location is the winner here with lovely restaurants locally if you are too tired to venture too far after walking the entire day (which you will do in Paris). Staff for the most part very helpful and there was no trouble arranging at short notice our transport to the airport.\n\nReview 12:\nGreat small hotel. V clean rooms, small but Ive seen smaller. Location is ace for the Eiffel Tower and Batobus into town. Not so good for Metro but why go underground when theres so much to see up top? Not a lot of bistros/cafes around the hotel but that does make it a quieter area. A/C is still up the swannie so you have to leave the window open at night otherwise youll fry. Check that before you book in the summer. Thoroughly recommend, children loved it too. Dont forget to go to the cheese shop a couple of shops doen the Rue du C-d-M. Great cheese, still eating it now!\n\nReview 13:\nArrived this week and they are doing construction on the facade of the building. If you like waking up at 8am with jackhammers and pounding on the window outside of your room then stay there. Very unprofessional of the hotel not to tell us prior to arriving that they were under construction. We could have changed hotels before hand, but not in their interest. As has been mentioned before rooms are small which is not a problem but the bed was too small. I am 5 ft 9inches and my ankles would hang from over the bed at night as i slid while sleeping. the showers are the smallest i have been in. you hit your elbows as you turned around in them. The hotel is in a great spot but would look at other options.\n\nReview 14:\nGreat hotel for our family. We have 2 boys ages 12 and 13. We had the family suite which was actually 2 rooms with our own little hallway with a separate door. The bathrooms were actually a fine size and the beds very comfortable. The hotel is very close to a metro stop and 5 minutes to the Eiffel Tower. The lady at the front desk was extremely helpful. The breakfast was very good. The only complaint was we were on the first floor and we heard quite a bit of noise. I would recommend staying on a upper floor and on the back side of the hotel to try to eliminate some early morning noise. (5 - 6am) But, by no means would this prevent me from staying there again. Very good hotel!\n\nReview 15:\nThe best thing about this hotel is it's location. It is within 5 mins walk of the metro and easy walking distance to all the tourist sites. The staff were very friendly and did their best to help us. However the non-smoking room we asked for smelt of stale tabacco. The rooms were very small but i think this is the norm in Paris. The mattress had sunk in the middle but this was repaired the following day. The bedding and towels were stained and on our last night / morning there was no hot water, so we couldnt have a shower !! It was ok for the 3 nights we were there but would not stay here again.\n\nReview 16:\ngood hotel great location walking distance to supermarket, laundry, variety of resturants and the sights. Bathroom small ok for us but if large person could be issue. Staff especially Emily very helpful. Would stay again.\n\nReview 17:\nVery new (less than a year since remodel) and clean. Rooms are small but typical for Paris. Reminded us of a W hotel here in the states. The staff was outstanding.\n\nReview 18:\nThe hotel is well located, but I wouldn't recommend it to any couple nor family. Only the loner traveller will find it enjoyable. The rooms were the smallest I had never seen.\n\nReview 19:\nThis hotel was very nice. It was in an excellent location (close to the Metro, Bus Line, Rue Cler, many cafes and restaurants, and a supermarket. My 16 year old daughter and I were together. We booked a room directly on the site as a package deal (King room, 2 day museum pass, and breakfast buffet). The room was small (as expected), but space was used efficiently. Our bathroom was spacious so that we could lay out our toiletries, and it included both tub and shower. We could see the top portion of the Eiffel Tower from our room (which to me was cool to see it \"twinkle\" for the first 5 minutes of the hour starting at 10:00 PM. As mentioned by a previous reviewer, you do need to use your hotel room key in a slot on the wall in order to activate the lights. Any needs that we had were met right away, and the staff was friendly. They were helpful. When I told them that I was working on my French, they were willing to help me along. Overall, it was a great place to stay, and I would stay there again if ever in Paris\n\nReview 20:\nThis hotel is in a fantastic spot. Cafes, deli's, boutique supermarket, just outside the front door. Short stroll to the Tower from were you can do the Hop on Hop off tour. Our room was newly renovated. The decor was very modern, but it blended with the older exterior of the hotel. Only whinge would be for those of us that have small kids and dont get to stay out too late, it would have been nice to have a few more english speaking TV channels but that would not stop me from staying there again.\n\nReview 21:\nReally enjoyed our 4 night stay at the Hotel du Cadran. The reception staff were very friendly and it was nice to stay in a cosy, clean and pretty room. This hotel is in a perfect location - so close to the metro and the Eiffel Tower, but it's also peaceful. Can highly recommend the busy cafes nearby, head for where the locals seem to be for the best value and tastiest food. There is also a good bakery and pattiserie down the road. We would have liked fresh milk at breakfast though!\n\nReview 22:\nHotel Du Cadran is a brilliant hotel in the perfect location. Great prices for a perfect weekend in Paris. It is in a quiet street just blocks away from the Eiffel Tower and great for French restaurants that are unknown to most tourists! The staff were very polite and accomodating and made great restaurant recommendations! Rooms were clean and bed very comfy! If i returned to Paris I would definately stay again!!!! !\n\nReview 23:\nWe stayed at the hotel du cadran between the 20 April- 23rd April for a long weekend. We had a lovely time in Paris visting all the famous landmarks. The hotel was above average for a 3 star hotel because everything was provided within the hotel. The hotel was within walking distance to the metro and local buses. Bus tickets and metro tickets are really cheap I would advice you to boy a carnet of 10 tickets. All famous landmarks are in close proximity to the hotel which is an advantage. It is situated within a quite area. There are plenty of places to choose to eat as well as a local market on your door step. The staff were really welcoming. The room was compact room and could have been a little bit larger. A large range of food is provided at breakfast for those staying bed and breakfast.\n\nReview 24:\nAs mentioned in the title above, we had a very pleasent stay. All the people at the reception were great. they speak good English. In addition, they didn't spare any effort in guiding us to where ever we want to go with all options and best choices. So, that modern style really deserve a visit and stay.\n\nReview 25:\nWe stayed here for 5 nights and loved the location. So close to the Eiffel Tower, tons of cafes and restaurants around, the fabulous Rue Cler market just outside, and just a few minutes walk to the Metro station. The room was pretty spacious by European standards with a big bed. The bathroom was very clean. The staff was pretty helpful, though they failed to fix our room phone, which was out the whole time we were there. Also, the breakfast is pretty skimpy -- a bowl of cereal and a measly croissant, but there must be a dozen boulangeries within a block of the hotel, so you can always find a better selection. We would definitely go back.\n\nReview 26:\nWe picked this hotel last June after researching here on TA and were VERY satisfied with our choice. The room we had was very small, but just fine for our 5 day visit. The staff were very helpful and spoke English. The hotel is clean and safe and you cannot find a better location or value in all of Paris! Our only complaints (typically American, I must add) were the size of the bathroom and the ice machine is tiny as well. This time we'll stick to wine! :) Steps to a grocery store with a full liquor department, 20 paces to a decent restaurant and a block from a coin laundry. Beautiful and modern, we highly recommend this hotel. We have booked it for 11 nights in 2012!\n\nReview 27:\nHave just returned from a weekend spent staying at this hotel and I cannot praise it enough. The staff are warm and friendly, the hotel is clean and the location is excellent. The hotel is very near the Ecole Militaire Metro stop and within walking distance of the Eiffel Tower. The area is quiet and safe at night and the nearby Rue Cler market is delightful. The room was small as has been highlighted before but it was comfortable and clean - and you spend little time in it anyway with such a great city to explore. I would definitely recommend this hotel and will stay again if (when!) I return to Paris.\n\nReview 28:\nWe were happily transfered from their brother hotel across the street: Valadon Hotel. The room was small but very nice, cosy, clean and modern. The weather was so cold that we loved to spend time in. Breakfast was nice and all service people were helpful. The location of this small hotel is the best, close to the Eiffel Tower and to Invalides. Two metro stations are within walking range and the neighbourhood is safe, clean and full of activity (shops, markets, restaurants, etc...). Definitely a supreme experience. A pity I won\u00b4t be able to afford it if I ever want to go back and pay the price it actually costs!! !\n\nReview 29:\nMy husband and I stayed at the Hotel du Cadran at the end of a month long tour of Spain, Morocco, Portugal and ending in Paris. We chose this hotel because it was a recommended hotel in our Rick Steve's Paris 2010 book. Rick's books never disappoint! The location, in the heart of the Rue Clare district, was most enjoyable! There were restaurants all around the hotel as well as a grocery shop, and dry cleaners right across the street. There was also a cheese store right next door. We were able to walk to some sites from this location as well as catch the Metro that was only a block away. There were two bank machines located just around the corners of the Hotel. There is also a chocolate shop located right in the lobby of the hotel. There were two computers for internet use at no charge and they had a lovely breakfast included in the price we paid. The rooms were clean and the bed was comfortable. Although it was a bit expensive it was a nice way to end our trip.\n\nReview 30:\nWhat a terrible experience. The staff could not have been more rude or \"out to lunch.\" We booked what was advertised online as a family suite of two rooms. When we showed up (my wife and I and 4 children under 10), we were coldly dismissed at the front desk, told we could only sleep 2 in each room. After a short, brutish fight, we had no choice but to book yet a third room. And then we found out why only two per room: the rooms were so small you could barely fit in one adult and one suitcase in each room. The showers were so small you actually had to be careful not to bang your head. And god forbid you trouble the staff for anything. Just plain uncaring, unfriendly and very inexperienced. Would not recommend to an enemy.\n\nReview 31:\nExcellent location with many merchants and restaurants nearby. Close to subway stop. However, the shower didn't drain. I had to take a navy shower and still didn't have enough space in the drain pan for my water. I reported it to the desk, and they didn't fix it-- two nights--miserable showers. The safe in my room didn't work even with front office intervention--and by the way--the safe is not attached to anything and can be carried right out of the room??? They have very limited HVAC. It only heats in the winter and only cools in the summer. We had two warm days in November and the only way to bring the temperature down was to open our first floor doors--a bit of a security and rodent risk. The lighting is very modern and VERY impractical. They have tight spot lights in the bathroom and only one side of your face is lit--try shaving or makeup under those circumstances. And the halls are dark enough to be part of an amusement park ride. Overall I was shocked at the high reviews on Tripadvisor. I expected much better, paid a rather high price and was quite disappointed.\n\nReview 32:\nWe just got back from our stay at the du Cadran. My wife, two children and I had a marvelous time here. The location can't be beat! Who wouldn't like to take a ten minute walk down the beautiful tree-lined streets of Paris and be at the Eiffel Tower. The Ecole Militaire Metro Station is around the corner and there are also conveniences such as a pharmacy and laundromat within a block. Not to mention all the shops and cafes. The staff couldn't have been friendlier or more helpful. The rooms were smallish, but clean, modern and more than adequate. The neighborhood is family friendly....quiet and quaint. We absolutely loved it, and, if we ever get over the trauma of flying out of Charles De Gaulle airport and decide to return to Paris, we would definitely stay at the du Cadran.\n\nReview 33:\nWhat a good find this was on Trip Advisor. In the heart of the residential Left Bank. Out of the door to cafes, restaurants, local shops and the local people going about their daily business. Close by to a Metro station and within walking distance of so many sites. The hotel was clean, beautifully appointed and bang on for all you need for a city break.\n\nReview 34:\nWe reserved true Expedia for three days in PARIS. Third time we have been in Paris. We found un original and quiet trendy place. Specialy the CHOCLATE BAR in the hotel. First time I tried MACARONS.That was a delicious trip. If you like chocolate you would like this hotel.\n\nReview 35:\nGreat place to stay, perfect location. Eiffel Tower only a 10 minute walk through the beutiful streets in Paris. Metro station only 3 minute walk, so you can go almost anywhere, and still be close to your hotel by metro. The area is extremely safe, and clean. Yes, there was a bit of construction, but nothing bothersome (they were finished by the time we left). The room was small, but to be expected... but who stays in the room anyway? You have all of Paris to explore (bring good walking shoes!). Also recommed the l'open tour bus, takes you all around major tourist sites in Paris, get on and off as you like. They make stops frequently. Breafast was good, croissants, cereal, ham, cheese, coffee, juice. Great Hotel, would definetly stay here again.\n\nReview 36:\nMy 18 year old daughter and I stayed at the Hotel du Cadran the first week in October for our first trip to Paris. The rooms were small but we expected that. It is a very clean hotel in a quiet neighborhood. It was perfect for us. There are lots of good places to eat close by. The Ecole Militaire metro stop is less than a 5 minute stroll from the hotel. The staff was very friendly & spoke perfect English. We loved this hotel & would stay there again.\n\nReview 37:\nVery friendly and helpful staff. My brother and I were in Paris for a short trip. We wanted to visit the Eiffel Tower and Disneyland Paris. The front desk staff gave us accurate directions to the Eiffel Tower and showed us how to get to Disneyland Paris via the Metro and RER train. The staff also recommended a good restaurant across the street from the Hotel. The Cholocate Bar was quite yummy! We would stay at the Hotel Cadran again\n\nReview 38:\nHotel du Cadran was exceptional and staying there added immeasurably to the delight of our first trip to Paris. The staff was friendly and efficient--arranging excursions for us, making recommendations, and greeting us warmly upon our return each day. The breakfast was very good and we enjoyed the breakfast room. We were very happy to eat there each morning. The rooms were clean and very comfortable. Computers were available for use by hotel guests, and there was wireless Internet. The location was excellent for sightseeing, convenient for walking or taking the Metro, and near many good restaurants. We were very pleased with all aspects of our stay and will stay there again.\n\nReview 39:\nWe had a wonderful six day vacation at Hotel Cadran in Paris. We used Rick Steves \"Paris Guide\" to book the hotel. The Rue Cler area with its cafes and small shops - a great location. We were minutes from the metro station (Ecole Militaire) and bus stops and walking distance to Eiffel Tower. In the evening we would picnic in front ot the Eiffel Tower with wine and food purchased on Rue Cler. The hotel was great with very clean, nicely decorated rooms. The beds were very comfortable and the area was quiet at night. The staff at the front desk were always patient, helpful and pleasant. I would recommend this hotel to friends and would stay again.\n\nReview 40:\nCadran is not large, but the location (on a pedestrian street with a multitude of cafes and shops) is charming. There are many \"rated\" restaurants with walking distance. It is very close to the Metro and makes access to the rest of the city easy. The rooms are small (as are most rooms in Paris) but are clean and well-appointed. This was our second stay here and we launched a trip by staying here for 6 days, then returned for 2 days at the end. All the staff spoke English and were very accommodating to help us when needed.\n\nReview 41:\nHad a 2-night (weekend) stay at the Hotel du Cadran in late-Feb 2012. I can't praise the hotel enough. Granted, the rooms are not the biggest you will come across they are in no way, shape or form uncomfortable. However, what it lacks in room size (debatable), it more than makes up in service, modernity, d\u00e9cor, cleanliness and, most importantly, location. As countless other reviewers have said - you're a stones throw away from the Eiffel Tower and a second throw away from Champ-\u00c9lys\u00e9es. And a huge mention has to go out to the staff throughout the hotel, who all were nothing but polite & incredible helpful. The breakfast, which was included in our package so I'm not sure of cost, was a buffet style continental selection which was also great.\n\nReview 42:\nWe had stayed at the sister hotel, Valadon, just around the corner for 3 nights and then were upgraded for our final night because we were on our honeymoon. Arrived at the room and there was a chilled bottle of champagne with some macaroons! Unexpected and marvellous.\n\nReview 43:\nReally enjoyed the staff here. I am happy to endorse this hotel, however I did not like Trip advisor telling me I had to write 50 words. I do not have that much to imput or the time to do so, but felt the hotel deserved an atta boy.\n\nReview 44:\nThis was a perfect location - Rue Cler has the best little cafes :) Front desk staff was very very helpful, room was clean, comfortable, modern and a good size for two. The bath is an average size with above average amenities. Would love to stay here again !\n\nReview 45:\nWe had 2 connecting rooms since our 12 & 14-year old children were with us. We found this hotel in a Rick Steves' guide and were not disappointed. The Rue Cler neighborhood is delightful, with many wonderful dining options ranging from bakeries to French cafe's, Chinese and Japanese, Italian, and our favorite--a gelato shop!!! Even better, there is a very clean and easy to use laundromat very close to the hotel, just a short walk on a side street. Two metro stations are also within easy walking distance. The manager and front desk staff were very efficient, polite, and helpful. Noise was not a problem. For those who complain of noise in hotels, bring earplugs. Loved having 2 computers in the lobby to easily access internet and e-mail (free). We would definitely stay here again!\n\nReview 46:\nThe hotel was very clean, near restaurants and the tower. The front desk staff was helpful and friendly. The only improvement I could suggest is to let the guests know what the \"bar\" in the lobby is all about. Can one get a cup of coffee at any time? Is there a charge?\n\nReview 47:\nWe spent 4 nights at the Hotel Cadran this month (Sep 2011). As others have said the rooms are small, but let's face it, that's not where you are spending your time in Paris. The hotel is immaculate, the staff are extremely helpful, and the location is outstanding. The hotel is only steps from Rue Cler with lots of restaurants, shops, patisseries, etc. It is also only 3 blocks from the metro and about a 10 minute walk to the Eiffel Tower and the waterfront. We would not hesitate to recommend Hotel Cadran to our friends and children.\n\nReview 48:\nWonderful staff, comfortable room with modern decor, great location, and the tastiest French macarons in Paris, right in the hotel lobby! We felt right at home during our long (but not long enough) stay at Hotel du Cadran this past June. The staff were friendly and accommodating. The rooms, small by North American standards, are smartly designed, clean and very comfortable (we did not even miss our bed at home!). The location was perfect - a great neighbourhood right outside the door, which included the wonderful pedestrian street of rue Cler, a Velib bike station, a Metro within 2 blocks, and the Eiffel Tower only a 10 minute walk away. And, Morgane, the lovely girl who runs the chocolate bar/patisserie, put the icing on the cake of a fantastic Paris experience!\n\nReview 49:\nI cannot recommend Hotel du Cadran highly enough. I travelled with my husband for a long weekend and we wanted something a bit better than a budget hotel but not to spend crazy amounts. I knew to expect high prices and small rooms so was delighted to find Cadran was not overpriced and that the Superior Room that we booked was a good size. We were fortunate to have a view of the Eiffel tower from our room and found lots of lovely restaurants and foodie heaven on Rue Cler, the bakery on the corner of Rue Champs de Mars has the best Pain au Raisin imaginable All of the staff we met were cheerful and friendly and on the second day when we returned to the hotel mid afternoon to find it was being cleaned we were treated to drinks and macaroons whilst we waited. All in all the hotel was a fantastic base in Paris, close enough to all the sights but not too busy or noisy. We will definitely return to Paris and the Hotel du Cadran\n\nReview 50:\nTraveled with my daughter and had to move from Hotel Duquesne (after a week) as they were booked. The three nights in Hotel du Cadran made it much easier to go home. The staff were kind and polite, great location, the chocolate shop cute, breakfast delicious...but the rooms and the entry way were cold...not warm and inviting. The lights outside our room often didn't work so it was a little scary trying to find the elevator. I kept wishing that we had been able to book across the street at another Rick Steves recommended hotel... If you like cozy and luxurious -plus the best service in France, go to Hotel Duquesne!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29158, "query_start_index": 29160, "query_end_index": 29160, "truncation_seperator": "... 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{"id": "155558", "pid": "155558", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI always thought the Pan Pacific was one of Vancouver's \"premier hotels\" - this was until I actually stayed there. I booked a 1 night stay in a Deluxe Harbourview Room as a treat for my family before we left for a trip to the states. By far this was the least impressive hotel on our trip. The staff are nice enough, especially the doormen, but my room left much to be desired. The carpet was heavily stained, the furnishings were mismatched and the bathroom was just \"okay\". Nothing about the facilities seemed modern or fresh. Only after the hotel goes through a renovation/refresh would I recommend it.\n\nReview 2:\nIf you are expecting five star, this is a four star, but it's very nice. The rates are reasonable (about 20% less than the four-star Fairmont waterfront across the street) and the view is really great. You get three feather pillows, plus two decorative duvets. They're a bit skimpy on the pillow size. The sheets are soft - very soft, not the softest but great, and the walls tend to be a bit thin. You can hear doors slamming in hallways (I stayed in 1022), people walking upstairs, and seaplanes and ferries noise is fairly transparent through the windows. The TV is not high def, and the lighting is flourescent (typically the sign of 4*, in my experience). My tub stop wouldn't work, and the tubs are pretty shallow and old-fashioned. There is no WIFI service available, so bring a computer that allows an ethernet connection. It's also expensive for comparison, at $14.95 a day. The restaurant is excellent, the room service rates about a B. Picture a Hyatt on Vancouver's waterfront, and you will not be surprised, in fact this feels like I am in a business-class Hyatt hotel.\n\nReview 3:\nWe booked the best rate available on the Internet thinking it was the best deal period. But if you are a BC resident and call the Hotel directly there is a much better rate. No where on the site does it indicate you should call for different rates. In our experience most companies want you to book on line and that rate is guaranteed the best. Before checking out I called the front desk to inquire about the rate difference and was told that was just the way it is. Of course we received a questionnaire from the hotel and again I expressed our displeasure with the rates. Our comments were brushed away with a form letter response. This is not what we expect from a hotel with such high standards for service. Yes, the room was spacious and the bed comfortable but that does not change the fact that the rates are miss leading and the staff attitude is poor. There are great choices of hotels right across the street and with a view too!\n\nReview 4:\nI had a beautiful corner room that looked out over the harbour and coastal mountains. We had lovely weather so the view was spectacular! It was truly a 5 diamond experience with very soft high-quality linens on our bed which added to the bed itself which gave me one of my best nights sleep. We had a very memorable meal in the 5 Sails restaurant. Superb service and the food was excellent. I was treated to a visit to the Spa and was pampered in beautiful surroundings. Highly recommend the Pan Pacific Vancouver to anyone travelling on business or pleasure.\n\nReview 5:\nThis was a very beautiful hotel in a superb location with gorgeous views. Walking distance to most sites. It is connected to the cruise port so a lot of cruisers obviously stay here and it is a huge property but that did not deter from it's charm. The staff was friendly enough but a little reserved as it seems they usually are in most high end hotels. Restaurants on site and many more nearby. The room was large, clean and comfortable but the view was the highlight. We enjoyed sitting by the window on the harbour with the hills across the way and the mountains in the background and watching the seaplanes come and go. We loved this hotel and the beautiful city of Vancouver.\n\nReview 6:\nWe recently stayed at the Pan Pacific and couldn't have been happier. The huge picture window was like a living, moving, changing work of art that we never got tired of looking at. Also, the hot tub and heated rooftop pool was a bonus and quite enjoyable in the 60-degree weather. Great location, very comfy bed, great staff and concierge...would love to go back.\n\nReview 7:\nThe location is nice, service only OK. Be ready to pay a lot for everything, as little is included in the rate, then what you do add on is very expensive. For this price all aspects should be excellent, but it wasn't. Also I had the unfortunate timing to be there when a large company had a two day meeting there. They filled the bars, and restraints, the service level declined and the hotel became very noisy. Very unpleasant. My advice chose one of the higher rated hotels across the street, and one that caters to travelers not large groups.\n\nReview 8:\nThis property is RIGHT ON the cruise terminal! The bell staff will even take your bags right from your room to the ship! We were in a Deluxe Harbor King (350 sq.ft.) room on the 16th floor which had a gorgeous view of the bay and the pool area. We stayed 2 nights - a Thurs. ($291.75 CAD) and a Fri. ($321.75 CAD). Yes, it's pricey!! There really is a lot to see in Vancouver! We didn't have much time and didn't rent a car or use public transport. I have heard wonderful things about the train system though. We wandered around Gastown which is just a 5 min. walk from the hotel. The harbor area is beautiful and you are right at the edge of all the city life. There is plenty of high end shopping and the Canadian dollar is really strong now. Prices are quite high. Sorry, I didn't take more pics of the room! A couple more things...The float planes start running fairly early and they are pretty loud. I sleep with earplugs and I heard them. Had to pay for internet which always irks me!\n\nReview 9:\nWe stayed at the Pan Pacific for three nights after a Holland America Alaska cruise at the end of June 2011. It was very convenient to the cruise ship terminal and the service was impeccable. The room had a good view of the city and little of the water. The concierge desk was outstanding. The only problem and they did straighten it out was the internet access. They wanted us to pay a separate charge for each computer that had access to the internet. That seems a bit excessive and they adjusted the bill accordingly. All in all, a very good experience. The prices are a bit high but Vancouver is a pricey town.\n\nReview 10:\nSpent New Years eve their and felt like I was ripped off BIG Time. We payed $260 per night and was suprised to see 1) Elevators were not working. 2) Water was $3 / $5 per bottle. 3) Drinks were $7 und up in the in room mini bar. 4) Local calls were $2 each. 5) Only 3 towles in the room. 6) No vending machiens on site. 7) The pool and hot tub are packed and tiny. 8) Parking is $39 per day! ... and I could go on and on. I cant figure out how this place got so many positive reviews ...must of been from MLA's and other government officials with fat expense accounts. When we checked out 4 out of the 6 people in front of us complained about their bills or stated that they felt that they were being gouged. I dont know who rated this as a 5 star hotel ...they should be fired, it's a 4 star at the most. I WOULD NOT RECOMEND THIS PLACE TO ANYONE PERIOD!! !\n\nReview 11:\nI stayed here with my family for 4 nights Sept 1-4. We booked on hotwire so paid about $150 per night per room. We had a pretty good idea that we would get this hotel so checked it out well before booking. However, we did not know some things: 1). If you book through hotwire, you will never get harbor view, only city view (we knew this) but also you will never get a king bed, only 2 doubles (did not know that) 2) parking is $35/day - yikes! 3) Internet is extra and outrageously priced If you are taking a cruise (we were not), this hotel is directly connected to the cruise terminal so is very convenient. However, compared to other 5 star hotels like either Fairmont hotel or the Four Seasons, service was below average. If I had paid regular price for the rooms, I would have been much more disappointed!\n\nReview 12:\nWe loved our stay at the Pan Pacific. I saw a bargain price for a 5 star hotel on Hotwire and thought for sure that it was Sutton Place since it was the hotel shown in some of their package offerings. We were a bit disappointed when we found it was the Pan Pacific. Once we got there, we were pleasantly surprised. The location was perfect and despite the Hotwire rate we were given a very large room with a harbor view. The views were stunning. I had also read about the construction and was worried about the noise. Luckily, we did not hear a thing. You can hear the floatplanes when they start flying after 8am, but this was not a bother for us at all. We would definitely stay at the Pan Pacific again.\n\nReview 13:\nWe stayed three nights in this hotel at the start of our Canadian holiday and we were not disappointed with it. A large, well-appointed bedroom with an equally impressive bathroom. Elemis toiletries in the bathroom and a set of scales. Very comfortable beds. A magnificent view over Vancouver harbour. Situated about 0.5 mile from the centre of Downtown, adjacent to a Metro station, it is very well positioned right on the waterfront. The Sails restaurant was excellent, again with impressive views over Vancouver harbour. The only downside? Their breakfasts are very expensive ($23 + GST for continental). Much better value can be found in the food court alongside the building and directly accessible from it.\n\nReview 14:\nMy wife and I stayed here for a anniversary weekend get away from Seattle and it was perfect. The location is perfect access to the Sky Train Waterfront station, and an easy walk to Gastown neighbourhood or about 20-minute walk along the water front to Stanly Park. Canada Place is also the main cruise terminal, so it's great access if you're taking a cruise as well. The room we stayed in was a King with inner harbour view. The bed was perfect and the TV was huge for a hotel, with a great on-demand movie selection. The bathroom was very spacious with Aveda bath products. The 8th floor has a pool and hot tub on a roof top terrace and it was very pleasant to sit out on a crisp night in the hot tub and heated salt water pool. I would gladly stay here again anytime, but next time I would probably splurge on the Stanly Park view.\n\nReview 15:\nI stayed 2 nights in the Pan Pacific this last August. It was just perfect: really nice room, nice decoration, super comfortable bed, very comfortable and nice smelling pillows (you could even select the type of pillow if you wanted!).... even the bedsheets felt really cozy. The toilet was also really clean and nicely decorated. We had a City View and it was really nice sitting in the confy chairs by the window with a little glass of wine. The swimming-pool and hot spot was also very good..... and the location could not be better: just steps from everywhere in Vancuver (although I guess everything is close by in Vancouver). If you like sushi, the Oysi-Oysi was at walking distance from the hotel (in Albertini and Thurlow) and the sushi there was really good :-) We would definetely stay again in this hotel the next time we will go back to Vancouver!\n\nReview 16:\nWe stayed here for one night after our cruise. This hotel was lovely and an easy walk from the ship to the check-in desk. We left our bags with the bell captain and they were delivered to our room when it was available, shortly after lunch. We walked everywhere, be sure to visit Stanley Park. The pool was on the small side with very little seating area, but the view is great. Very easy walk to the sky train to the airport-ask the bellman to point you in the right direction. I would not hesitate to stay here again.\n\nReview 17:\nWe stayed here for two nights. We only paid about 150 $/night (Hotwire), and thought it was a great deal. We didn't try their breakfast, but went down to the food court next door. We enjoyed our breakfast in the room in front of the big window. The pool was heated, and therefore nice in the early morning.\n\nReview 18:\nfrom the first interaction with the smiling, helpful doorman, to the last with the maid with the cleaning cart, what a fantastic place to stay. it was spotless. the rooms were large. good views, and quiet. close to anywhere you want to be. large well lit parking garage. only there for a night, so didn't use any amenities. classy.\n\nReview 19:\nBig rooms, very convenient for events at the conference center across the street\n\nReview 20:\nThe hotel has an excellent location where you can easily walk to all the major attractions and shopping streets in Downtown Vancouver. The rooms are big and comfortable. The service was great. The only downside was the breakfast (expensive and not much bread choices) but there is a Tim Horton next to the hotel.\n\nReview 21:\nWe had a fantastic stay at this hotel. The rooms were immaculate and the staff were very friendly. The hotel is situated at the waterfront and is also above the cruise terminal. We loved watching all the cruise ships ocme and go. The swimming pool and jacuzzi are well located outside and were very well heated. The hotel is very well situated for all sightseeing. We have stayed in other hotels in Vancouver but if I went back again I wouldn't book anywhere but here.\n\nReview 22:\nFirst of all, the hotel is at the waterfront. This is great if you want harbor views or are going on a cruise. If you want to explore Vancouver, it means hiking at least 5 blocks in any direction for nightlife, shopping, restaurants. The area surrounding the hotel is mostly business oriented, or under construction. If you're not into walking, parking is tight and valet is expensive. The hotel is ok. For a five star property, the rooms are OK. Internet is expensive, and there's no WiFi. Room service is pricy. Elevators are S-L-O-W. I checked in early, and was offered the main room of a suite with just a pull-out bed. It was the only room available. While it had a great view, the bed was uncomfortable, and I could hear the couples fighting in the rooms on both sides of me. Overall, I was VERY disappointed. The only good thing was the gym on the cruise level. Very nice, good equipment, nice views. If a boat wasn't docked.\n\nReview 23:\nThis is a very grand and prestigious hotel on the waterfront in Vancouver. I have stayed here twice and I have the same opinion from both visits. This property is very clean and very well serviced but it needs to be redone inside. The guestrooms are in need of a changeover to the current era. The furniture and fixtures just make it feel boring and old. The view from the breakfast buffet is spectacular and that makes up for a great deal. Overall, I would like to see a better interior before I stay here again.\n\nReview 24:\nThe Pan is in the most gorgeous location in Vancouver. It is a lovely property but starting to show its age a bit (aren't we all?). It is well appointed and very clean, with lovely bathrooms (older tubs) but lovely tiles and amenities. Gorgeous bedding, but down pillows are as flat as pancakes :) There for business~ so check out is annoying as you can check out in room but then have to go to front desk for copy of the bill...not efficient. I am a fan of the Fairmont chain, but stay here when I can't get a room at Farimonts.\n\nReview 25:\nWe stayed at the Pan Pacific at the start of our honeymoon and to explore Vancouver for 3 days before heading to Banff for skiing. We arrived about 10 days before the Winter Olympics where the Pan Pacific was being set up as the Media Centre but this didn't detract from the service provided by the hotel - just created a more interesting hustle and bustle!! Once you get to the Reception level check in is friendly and quick and the Bell service was very efficient. Rooms are very clean, spacious with brilliany views (we were upgraded to harbour view which was awesome!) with good facilities ie flat screen tv/ tea/ coffee (albeit the wine provided on the hospitality tray was very over-priced so buy in!). The outside pool on the 8th floor looked great (although weather was not on our side to use it!) and we would be happy to recommend this hotel as a very comfortable base to explore Vancouver.\n\nReview 26:\nA perfect experience all around. Gorgeous view, luxurious bedding, and great attention to details right down to the quality toilet paper!\n\nReview 27:\nI stayed here alone one night as part of a conference. Dinner was very nice, and the room was lovely. The bed was wonderful. I really liked the bathroom amenities and extras. I have no complaints about this hotel - everything worked, everything was lovely. Check-in and check-out was warm and friendly. Parking costs a second mortgage. I had dinner in a smaller restaurant in the hotel, near the lounge - a lovely meal, warm and friendly service. We normally choose smaller boutique hotels, but it was a pleasure to have an opportunity to stay here.\n\nReview 28:\nThe hotel is located just on the waterfront of the beautiful and usually wet Vancouver.Rooms are very spacious and as I stayed on the 20th floor the view was spectacular from the city part as from the ocean part every morning was the same cloudy weather. The hotel is very good at all aspects but the best was the breakfast as the options were many and the quality was 5 stars . Pricing is a general matter in Vancouver so the hotel is at normal rates for this great place\n\nReview 29:\nThis was our second stay at this hotel. Our first experience in 2001 was fantastic. Our recent stay was okay- in regards to the room. The service was not acceptable. The reception was distracted and seemed uninformed regarding our reservation. Too many details were left for us to explain...For the type of hotel that it is the service should be a lot better. I cannot recommend it because of the huge lack of service.\n\nReview 30:\nI will echo all the positive comments about this hotel. We were especially pleased with the level of soundproofing. Not a peep from those around us or from outside, even with crowds. One point for improvement: the hotel needs more \"heavenly beds.\" These were OK but really hard - more of what you would find in a European hotel.\n\nReview 31:\nWe have just came from our trip for 1 week long stay in pan pacific hotel...it was a nice hotel big but the room was nothing special...we had a problem with the TV and they told us to unplug and plug in everytime u want to watch TV! we were not happy with this. It is very expensive and you have to pay for every single thing in this hotel the parking was around $35 a day and breakfast was not included....the location is nice. I will never come back to this hotel.\n\nReview 32:\nBooked 2 nights with Expedia for 'City View' Room and on check in were upgraded to a higher floor corner room with Harbour View. (This always happens to me in Canadian Hotels !). This was a superb room with all modcons & excellent views over the harbour. The ingoing construction nearby was not a problem in any way and the seaplane traffic only added to our enjoyment. Meals in the Bar were excellent and reasonably priced for a hotel of this class. We did not eat in the Five Sails - there is a limit to what I will spend on food !. Cleanliness throughout the hotel was excellent, the staff were friendly and attentive throughout & staying here was a pleasant experience which I would thoroughly recommend. Certainly there was no cruise liner traffic during our stay and that probably has a bearing on how we rate this establishment.\n\nReview 33:\nWe loved this hotel. We had two separate stays of 2 and 3 day. Great views of the harbor from our second room. Neither room was cheap, but the extra cost for the view was really worth it. Excellent breakfast buffet. The best eggs Benedict I have ever had. Hard to do that on a buffet. The location is perfect for picking up any tours and for just seeing the city.\n\nReview 34:\nGood & helpful welcomes from this 500+ room hotel next to convention centre. Good location as wonderful views if high enough, but a little out of downtown for walking/shopping. Room excellent. Buffet breakfast included in rate excellent. Nice lunch in lounge overlooking harbour, but not cheap! National car rental in foyer/garage! Against: NO free Wi-FI (remarkable for a business hotel! Parking very expensive $30+ overnight\n\nReview 35:\nI stayed at the pan pacific after an alaska cruise. The hotel had good reviews and I thought that it would be a nice treat for my girlfriend. The staff was friendly and helpful at check in. I had reserved the \"romantic package\", which is really nothing more than a rose, a bottle of wine, and dinner. However, it was appropriate for the time. The wine and rose did not arrive until after 10PM despite mentioning it to the manager several times. Obviously a little late. The room was nice, but not for the price. I did not go on priceline because I wanted a guaranteed water view. The view is superb. We enjoyed sitting on the patio with a drink and watching the cruise ships depart. Dinner was average. After our trip, I received a customer satisfaction email. I replied and voiced my complaints. Their response was essentially a pat on the back. Overall, I was very disappointed with my experience and will not stay there again. The Terminal City Tower Hotel was better.\n\nReview 36:\nThe view & location of this property was absolutely stunning. I consider this hotel an icon on Vancouver's waterfront. This was my fourth time back to Vancouver and I am so thankful that I stayed at The Pan this time. I think what impressed me most though was the attention to detail that is evident in every facet of the property. From the front desk service levels, to the small details in the room - I mean even the shampoos, lotions & toilet paper were of a very high quality. My husband & I will certainly be staying here on our 5 time back!\n\nReview 37:\nStayed here, July 2008. It's a very nice hotel, but feels more like a convention centre in the main lobby. Location is nice, but we found night we wanted to eat out, we walked for blocks and only found a food court open. I think it was a Sunday night about 9pm. There are plenty of restaurants near by, but they weren't open for some reason. (Hotel restaurant was too expensive for this bargain hunter.......only stayed here because of great rate via Hotwire)\n\nReview 38:\nWe stayed here one night after finishing an Alaskan cruise. We had a harbor view room. The harbor is mesmerizing. The beds were comfy and we had the softest robes I have ever seen. Aveda products in the bathroom. The hotel is a convenient location to downtown and Gastown (which is a cool shopping and eating district)\n\nReview 39:\nProbably the best location in Vancouver. Easy walking distance to Gastown; the Float Planes; Stanley Park and Downtown.\n\nReview 40:\nGreat for before and after Cruising, convenient, easy to board and disembark, they handle everything.\n\nReview 41:\nAwesome place, awesome food but abit expensive for room service. Loved every minute of it!\n\nReview 42:\nAttached to the convention center and beautiful views of the bay. Not bad at all for a convention hotel, although the carpet is showing some wear and tear. Otherwise very clean and comfortable. Great food choices.\n\nReview 43:\nThe hotel is modern right on the waterfront which is convenient to pretty much everything.The cruise ships (mostly) leave right from the hotel . For Holland America they take your luggage directly from the room to your room on the ship. The boarding is on the bottom floor of the hotel. CAVEAT:: Be sure you book a waterfront view, but be careful that one side of the hotel looks over the commercial docks, while the other side looks over Stanley Park. Be sure to get a higher floor since floors 9 & 10 (lowest room floors)have obstructed views. Breakfast is very good but expensive. Easily $100 for 4 adults and 2 children.\n\nReview 44:\nA group of us attended a conference at the Pan Pacific last week and we were all very impressed with the hotel in general, but the beds, the location and the views were all awesome. All of us had a different room on a different floor and they all had their own unique features and view. Three of us had an amazing view of the harbour and the other two had high floor city view rooms with partial harbour/water view. Our room had a couch and chair with a desk facing the window which was nice for the times when I had to work on my laptop. All the others rooms had different layouts(bathroom layouts, angled walls, desk chair placement, etc. ), which seemed a little weird, but was interesting. One of the best things about the rooms were the beds. It was very nice at the end of a long day to just spread out and relax in the comfy beds and watch the big screen LCD with the lights twinkling across the harbour.\n\nReview 45:\nSince the Olympics in Vancouver hotel rates skyrocketed and pan pacific lost my business because of such. They come across pretentious and arrogant. Yes, nice rooms but not nicer than fairmont across the street.\n\nReview 46:\nThe room and view were lovely. The restaurants in the hotel were pricey but there are a wide variety of food choices from food court (below the hotel) to restaurants in the surrounding area. There's also a Starbucks in the food court and one just next to the hotel, both of which take the Gold Card. We made the trip to Granville Island for shopping and looking and it only took a few minutes taking the bus ($2.50 CD exact change) just a short walk from the hotel. I'd give the hotel 5 stars if they had free wifi, but they don't - anywhere. Luckily, Starbucks is a WiFi Hotspot. Nice offering was the selling of postage stamps in the gift shop where postcards can be bought, stamped, and mailed. It was wonderful being able to just drop down the elevator onto the platform where the cruise ship boarding took place. Airport transportation is provided for a fee by Black Gloves Transportation.\n\nReview 47:\nI came to this hotel in August, 2010 for another holiday. The hotel itself is built in a very interesting way. It blends in with the harbour, while disguising the shape of a ship. The hotel is not too big, or too small. The rooms are decent in size, and they are also very clean. You can get a view of the city, or a view of the harbour. Regardless of where your room is located, there is a pool on the 8th floor that is outdoors. You can see the entire harbour and some of the city as well. I recommend this hotel, to anyone that doesn't have a really tight budget.\n\nReview 48:\nWell done, from when we entered, unit we left. Clean room, nice furnishing and, professional service.\n\nReview 49:\nHave stayed at the Pan Pacific previously and have dined in their restaurants and used the Spa services as well. I find the service in the hotel to be excellent but not quite as good in the restaurants. Spa Utopia is excellent with very consistent services. The location of this hotel is superb, right on the water with views of the North Shore mountains and Stanley Park. Within walking distance to most everything which is always a requirement for me when staying in a lively city. The temp control in the room was good and operated properly. The bathroom amenities good, the pool area is great and Spa Utopia in the hotel is excellent as well. Vancouver is a fantastic city to visit and is only made better by an efficient airport and a lovely hotel!\n\nReview 50:\nIt has been a pleasure once more to stay at this hotel. The view is just fabulous. It is close to all shopping and restaurant. Robson Avenue is a must to see. It is minutes to Stanley Park and the aquarium. 20 minutes by car to Cypress Mountain for an unforgettable view to the city. Keep it up!!! I will come back here for sure.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28064, "query_start_index": 28066, "query_end_index": 28066, "truncation_seperator": "... 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{"id": "2515165", "pid": "2515165", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe were in Seattle for our wedding anniversary. When We booked our room I called prior to arrival to make sure that we had a water view. When we arrived to Edgewater we were a little worried with the decore. VERY rustic, strange fake trees every where in the lobby. Kind of dark? We received our room key and proceeded down a long creepy dingy, smelly,narrow hallway to our room. We were shocked to find out that we didn't have a water view! The room was so small there was barely room for a bed! Immediately I called the front desk I was told that they were out of waterview rooms. We were given an option of a room with 2 beds. The new room was normal in size. Nothing exciting. Needless to say totally disappointing. Will not be back and we are not recommending to family and friends. We had stayed 2 days prior at The Hyatt Place near the space needle. Now that's Awesome hotel! Book a room at the Hyatt and you wont be disappointed! !\n\nReview 2:\nPut the coffee BACK in the Lobby in the early mornings! For the early birds. Pawning it off on a Starbucks in the Gift shop is not cool. I love this Hotel! One of the best amenities is sitting in the lobby early in the morning and drinking your coffee was a big part of staying at the hotel! Waiting for the gift shop coffee stand to open at 0700 on a Saturday was an insult! Keep the Charm of the Edgewater or loose the customer!\n\nReview 3:\nBeautiful location, friendly staff, good food, great view, fireplaces,large bathrooms just fantastic. Have stayed here several times before. Have never had a problem\n\nReview 4:\nWe stayed at this hotel upon the recommendation of our travel agent. We were going on an Alaskan cruise, and stayed here the night before. The room was terribly expensive and very, very small. Our cabin on the cruise line was bigger than this hotel room. Also, there was a wedding on the floor that we stayed on, and kept us up most of the night. The management did not seem to care of our inconvenience. The food at the restaurant was very overpriced for what we got. I would not recommend this hotel to anyone!\n\nReview 5:\nMade reservation online which went very well. Received a very nice King bed room with a beautiful water view. Prior to my stay I received an offer to upgrade our room for $40.00 which I did not respond to. I was thankful that a previous reviewer noted the addition $36 + valet charge so was not surprised by it. I would stay again and would want the same room. It was spacious and warm once the fireplace heated the room. It had a great bathroom with doors that opened to the room. It had a shower and big claw tub. I loved the bear foot stool and the northwestern decor.\n\nReview 6:\nOur non smoking room had a strong cigarette smoke smell off and on our whole stay. It was terrible unless you like cigarettes. People with kids need to be very careful. The windows over looking the water open and do not have anything to stop a child from falling out. Not worth the cost of the room.\n\nReview 7:\nThe Edgewater in on a pier in Seattle. You can walk the water front, walk to Pike Street Market, and the fantastic water front sculpture garden just to the north. The hotel has a nice public area and a bar that have great views. The downside is that the hotel is a serious need of renovation. Everything seems beat-up with dirty hallway carpets and the like. I was taken aback by all this when we checked in and felt mostly like I was staying in a dump the three nights I was there. The standard rooms are very small, the ones on the eastside (\"City View\") get train noise from the tracks that are a couple hundred yards away, there is no place to park other than valet which ends up costing an additional $40+ a day, and there is no free Wi-Fi. If I had not gotten the booking via Hot Wire for fairly cheap, I would have been very, very unhappy. No way is this place worth even the typical discounted rates.\n\nReview 8:\nwe thought the service was fair. the location good if you want to walk to pikes and the wharf area. we however do not trust the management as they try to add an additional 150 dollars to our bill after we had checked out stating that we smoked in the room which is completely FALSE. there is also no parking in the area and you are forced to pay for valet parking. i understand that a lot of hotels are trying to squeeze money out of customers thinking that we wont notice but this is so blatantly ridiculous\n\nReview 9:\nMy husband and I spent 3 nights at the Edgewater Hotel. We had a great time. The room was great and the bathroom was terrific. Huge shower, big enough for 2. Our room on the 3rd floor overlooked the water. The view was amazing. We had the best time at happy hour. The waitresses are terrific and fun, and the view is spectacular. The food was really great especially Armondine's salumi platter, the cod fish and chips, and the blackberry wings. At lunch or dinner, try the clam chowder. We had it for lunch, and it was Yummy! There is a free shuttle that leaves every hour on the hour to take you to places close by. That was great. The hotel is within walking distance for Pikes Place Market and other things, if you like to walk. Overall, we had a great time and would love to go back.\n\nReview 10:\nMy wife son and I stayed at the Edgewater this past labor Day and really enjoyed our stay. Stayed in the room on 1st floor facing the ocean and it was almost at sea level. Beautiful views of Mt St. Helena and a fireplace in the room what more could you ask for...well being alone with my wife for one thing. The bathroom had a remarkable rock designed theme. The hotel is right next to the Clipper Lines that bring you in from Vancouver/Victoria. This hotel is a 5-10 minute walk to Pikes Fish Market and the hotel is on the free bus route to take you to Pioneer Square or a short walk to the Space Needle. The restaurant in the hotel has an excellent brunch. Don't miss all the music memorabilia off the front desk in a sitting room. Great romantic place even though we had our son with us. Would stay there again\n\nReview 11:\nWe just returned from staying at the Edgewater. Overall its an adaquate property, but it was the little things that added up to a disappointing stay. The \"biggest\" little thing was having no hot water for the shower. However, after 30 minutes, the maintenance / repairman rectified the situation. Our room rate was also inaccurate at the time of check out. We had confirmed a package rate which included valet parking. Upon check out - our roorm rate was $100 more and their valet parking fee was also added on to our bill. Again, after some additional conversations with the front desk and their revalidation with management, the additional costs were removed. An interesting property with potential, but unfortunately it was not a flawless experience.\n\nReview 12:\nWow. After staying at The Edgewater for multiple visits to Seattle over the years and planning to make this our \"regular\" place to stay, I'm sad to say that we are officially never staying here again. Why? Here's why: - paying 5-star rate for 2-star service - battling with constant noise disruption due to either a) where we've been placed in the hotel and/or b) how thin the walls are - having the manager be so completely and utterly rude and trying to justify us being kept awake all night by saying that this is a \"rock 'n roll\" hotel. Seriously? If Smoky-the-Bear-rustic-cabin retreat is \"rock 'n roll\", then I totally missed something along the way. This hotel is basically a cliche of \"waterfront\"...bad service and marginal value. Here are some good alternatives for the rate: Pan Pacific Four Seasons Grand Hyatt Fairmont And if you want \"rock 'n roll\" maybe try the W downtown which has a fighting chance of calling themselves that.\n\nReview 13:\nI'm at this hotel right now as I write this review on my iPad. Mind you, I'm using my 3G connection because they charge up to $4.95 per hour for Wifi. Ridiculous. If you want their \"environmentally\" shampoo in the room, you pay an extra 25 bucks. Ridiculous. The entry way was not welcoming. The architect was either incredibly inexperienced, had no budget, or the land must be mysteriously misshapen or something, because this place is laid out terribly. The hallways are LONG and dank. A friend made the comment as we walked the long corridor that it reminded her of the \"Shining\". Creepy. This place is overpriced. Perhaps my expectations are too high. If I pay a fair few bucks for a room, I expect a welcoming, comfortable room and layout. I think they went for a log cabin/western theme, but it feels old and stale. On top of all this, they still want to nickel-dime you with this other nonsense. We won't be returning.\n\nReview 14:\nJust back from a 5 day stay in Seattle. Loved this place we had a waterfront room and requested a balcony. My husband thought I was crazy hearing how wet the Seattle weather is. Well we had beautiful sun every day and were able to have cocktails on that balcony every night and enjoy the sunset. Hotel was within walking distance to Pike's Market, Space needle, kerry park and the ferry to Bainbridge. Last two days was even able to see Mount Rainer from our balcony! Hotel employees were so nice and helpful. Great having a quality restaurant in the hotel. Beautiful waterfront seating area in the hotel where you could enjoy a book or glass of wine. Only negative was the cost of parking our car, it cost more than our car rental!\n\nReview 15:\nThe Edgewater is a well-appointed hotel on the (as the name suggests) edge of Elliot bay. The lobby literally looks down upon the water and is very restful. The decor is an interesting blend of cabin and hunter-chic, with columns fashioned out of tree bark and chandeliers of deer horn. The bathrooms had beautiful stone floors and a very clean, earthy feel. I would bring a pair of slippers and plan to use the in-room alarm clock, since the wake-up call we requested never came. The Edgewater will provide town-car shuttle service to the airport for a $40 dollar fee. The driver was courteous and arrived 30 minutes before our requested time, so that part went without a hitch. The hotel is a few feet away from Anthony's Pier 66 restaurant, so we didn't get to sample the room service or hotel restaurant menus, but Anthony's was superb. Overall, we enjoyed ourselves very much.\n\nReview 16:\nCompletely dissappointed when we were told that this was a 4 star hotel, when it is really a 3. Service from start to finish was the worst I've ever seen except for David the bell-man, the youngest and most hard working of the entire crew. The valet manager (I believe) was a snot and argued with my wife in front of a group of guests calling her a liar. The room was cute, but the fireplace (heater) doesn't ever turn fully off and we had to keep the window open for ventilation. The fresh air was nice, but the trains and traffic didn't allow us to sleep. Back to the terrible service...at breakfast in 6 7, the waitress was friendly and the food was pretty good, however the restaurant or bar manager decided to call our waitress incompetent and say, \"unbelievable, unbelievable!\" as he shook his head and walked away. From our point of view she didn't even do anything wrong. Overall I'd have to say that there was nothing about this hotel that we enjoyed. It was one of the worst overall experiences we've ever had and I wouldn't stay there ever again!\n\nReview 17:\nWe stayed at the famed Edgewater Hotel for business and will never return. The cost is not worth the accomodations. We had a leaky gas fireplace which was never fixed - my collegue had a headache the whole trip because of it. We complained to the hotel at the time of checkout and again online direclty to the hotel and never got a response to either. No apology, NOTHING!!! !\n\nReview 18:\nWe booked a Waterview room at this hotel for 2 nights...That in its self was a joke because both days a cruise ship was docked right in front of our window blocking any view...but I am getting ahead of myself...going to your room is a trip down long rather dingy and shabby hallways. Very depressing elevators..The rooms are done in a rustic theme which may have looked nice when first done, but now are just shabby looking...worn ragged slipcovers cover even worse furniture...just not what you expect from a 4 star property. They have made an attempt to upgrade the bathrooms, which would have been nice except for the mold in the shower. We went to the store and got cleaner for the shower...something you should not need to do for a 4 star room that was this expensive. The fireplace was a nice touch if the weather had warranted needing heat....One positive about the property is the restaurant...excellent food, ok service, and fantastic views....my recommendation is to stay elsewhere and come here for dinner....this is a 2 star property with 4 star prices.....\n\nReview 19:\nThe first thing we noticed (after the surly front desk staffer) was the smell of th eplace. Musty, moldy, yuck. Seriously in need of an update. Frayed carpet, nicked and scuffed mouldings. And, if you must stay there, the railroad side rooms are pretty noisy, but the upgrade t the water side is a little ridiculous at $75. And, for at least part of your stay you'll be looking at the side of a giant cruis shipp, rather than the water. The concierge was never at the desk, so the front desk staff did the job. They were hit and miss, with some being very nice and helpful, and some being not so great.\n\nReview 20:\nI decided to stay at this hotel after hearing from a work colleague that it was a great place to stay, on the waterfront in Seattle. Before booking my stay, I checked out the website. Talk about misleading pictures, etc. When I got to the hotel on a Sunday afternoon and checked it, I was immediately disappointed when I got to the hotel hallway where my room was. Very dirty.... reminded me of an old college dormitory. My hotel room, which did not overlook the water, but rather the train tracks, was small, but clean... no drawers for clothing, no desk to do some work. Additionally, the hotel was loaded with folks who spent all weekend at Hemp Fest. Would NOT recommend that you get fooled by the website. I heard from a lady that I met in town at dinner that she highly recommends the Inn at Black Market or The Alexis..... I only wish I had met her earlier as i think I would have had a different Seattle experience. There's always next time. Don't waste your money at The Edgewater.\n\nReview 21:\nEdgewater is in a great quite location, close walk to downtown and pike place etc, use the shuttle gets you anywhere downtown quicker, nice clean rooms, fireplace and comfy bed.\n\nReview 22:\nStayed here in January 2007 and booked sea view room. Have to say overall I was disappointed given the price of the room. The room itself was large but dated. Overall it gave me the impression that it was need of a major refurbishment. The bathroom was particularly dated although functional. The door came off its hinges when first opened, it was repaired promptly. The room lighting was not fantastic and one of the lights in room broke but was not repaired just removed. The actual view from the room was OK although nothing to write home about. Window is just a relatively small sliding window but directly onto the sea. Artificial effect log fires in room with large plasma TV. I did hear that some of the rooms on other floors had been refurbished so if you are staying then ask for one of these rooms. A friend of mine stayed on the other side of the hotel facing the road and was awakened most nights by the freight trains blowing their horns. On the positive side I thought the bar and the restaurant were OK with good views and attentive staff. Would find somewhere else next time.\n\nReview 23:\nGreat Hotel, wonderful location--on the peer, near shopping and art schools, great atmosphere. We loved their restaurant on the water.\n\nReview 24:\nThe non-water-facing room instead face a diesel freight line. Some of the room are a stone's throw away from the track. So if you want a room that doesn't face a train line, you have to pay a huge premium for a \"waterfront\" room. The hotel is looking worn and run-down.. carpeting ragged, some of the outlets in the room partially coming out of the wall, marks on the wall. For the price, this should be a Ritz Carlton and it's more like a (unrenovated) Holiday Inn. I would absolutely not recommend this hotel.\n\nReview 25:\nWe live in Seattle and each year we book a hotel room downtown for the tree and BON star lighting. This year through an auction site we ended up at the Edgewater for around $120/with tax. Upon arrival we were told we needed to shell out another $30.00 to get a waterside room. We obliged thinking we got a good price through the auction site and were in the holiday spirit. Once in the room it had an overwhelming smell of smoke upon arrival even though the check in person told us twice the hotel was non smoking. Our water view was nice but too close to a dock where a large boat was being worked on even late at night! The decor of the hallway and the room were very dated and did not have a \"Seattle\" feel. This hotel is not worth more than $120/night, I feel very sorry for others that have paid $250/night for this place especially for a room that is not waterside. I would not recommend this to anyone as there are so many other better alternatives in Seattle.\n\nReview 26:\nI surprised my husband with a one night stay in the \"Beatles Suite\". This suite was made famous in 1964 when the Beatles stayed there and fished out their window. We loved the comfy room with all the photos, books and a Beatles CD to play. We live in the area, but really felt like we were on a vacation with the awesome view, service and fabulous meals in the restaurant. We will go there again, but may not spring for the Beatles Suite because it's expensive and a special occasion splurge.\n\nReview 27:\nHonestly we felt that the staff really let this hotel down. The concierge were dreadful all the time - no siles for anyone. Sonehting strange happenign with the taxis as they don't want to come to the hotel -some fall out with the concierges etc so always difficult to get anywhere. We booked a family room and arrived to find one bed -interesting for 4 people. The conference rooms at badly situated at the end of the corridors to rooms -so noisy at night with parties. Breakfast service was dreadful because the hotel had a conference in and staff were deployed elsewhere. Would not recommend this hotel at all....\n\nReview 28:\nWE checked into the Edgewater and immediately was asked if you wanted an upgrade as they had booked up next to the street and the railroad tracks. We upgraded for $50 per night and was promised a large room but had to wait several hours. Went shopping and came back to a very small room on the water side. Had a balcony but the railing was so wobbley that was afraid to touch it, dangerous. Hotel is old with onlky a band-aid of an update. Staff was not friendly when asking directions. Altogether a BAD experience. Stay Away!!!! !\n\nReview 29:\nWe had two rooms with a great water view. Everything was very clean. The reservation process was one of the best I've experienced. The only problem we encountered was that our rooms were not ready at check in. We went to the bar but were told we were not allowed to be in there with a 15 year old. No problem, if we would have been told that food and beverages could be served to us in the lobby. We eventually figured it out and enjoyed delicious snacks in the lobby. I would strongly recommend this hotel.\n\nReview 30:\nI stayed here alone for my 40th birthday to contemplate and be alone. When I went up to check in, they sent me to the wrong room. I had requested and PAID FOR a specific water view. After walking back with my luggage, they replaced my room. Upon leaving I left a tip and a thank you note for the maid, put a $20 in my pocket for the valet. When they pulled my car up, the guy got out with not so much as a nod and the other valets just stood there, doing nothing. My car is not fancy, a 1998 Toyota, but I was dressed decently, a female and had quite a large piece of luggage, plus a bag. They did NOTHING! I had to open the trunk and put everything in by myself as they stood there and ignored me. I couldn't beleive it. I had watched 5 Minutes prior a gentlman be helped with a nice car. Real shabby way to treat a female guest. Will never go there again. I felt poor, embarrassed and not good enought o be there. Never again.\n\nReview 31:\nNice rooms, but location \"in\" the water and it's good restaurant and bar with great views is real draw here. -- This hotel is on the waterfront, so it's a bit of a hike uphill to other city attractions - but worth it. - The breakfast was excellent here.\n\nReview 32:\nI just wanted to say my stay at The Edgewater was the single most pleasant and rewarding experience I have ever had at a hotel period. I will not hesitate to highly recommend The Edgewater to any and all friends and people I meet who tell me they are traveling to Seattle. From the cozy fireplace to the waterfront views, even the bathrooms were stylishly done. But for me it was the Staff and the \"nothing is too much\" attitude and profesionalism. My hat off to you all.\n\nReview 33:\nMy wife and I held our wedding at the Edgewater Hotel (Seattle) September of 2008 and were unpleasantly surprised when we got back from our honeymoon and found out that our final bill was almost 30% (over $4,600) higher than the final estimated we received just days prior to the wedding. When we met with our sales representative and her manager we were told that the original estimate was just that, an estimate. They then assured us, however, that our satisfaction is their priority; they\u2019d review the final bill and see if we could \u201cmeet in the middle somewhere.\u201d Our sales representative called us five days later to let us know that the best they could do was offer to reduce our final bill by roughly $1,600. I will say that my wife and I can agree that the location, presentation, and catering made our wedding experience absolutely phenomenal. This was definitely the best day of our lives but we can not shake the horrible taste left in our mouths as a result of our final billing surprise.\n\nReview 34:\nWhat a beautiful old hotel! we originally booked water view for my beau and me, and city view for my teenage son. When we arrived, they upgraded us to a premium water view room (larger with claw foot tub, etc.) and my son to a water view room! The rooms were clean, quiet, the sheets very good quality, the fireplace romantic, the views splendid. Not your average spendy room, like we just had in vegas. Valet guys were prompt and professional. as were the front desk staff. Room service prompt. The fee to park a car overnight a bit high. my only complaint.\n\nReview 35:\nThis was my first time in Seattle, and loved the Edgewater hotel for the entire 5 days that it was my home. My water view room was spectacular day and especially night time with all the twinkly lights outside. The room was super cozy and woodsy with a gorgeous bathroom and Lather products! The bed was a wooden cabin style bed with beautiful sheets and even a stuffed teady bear! One night I ordered room service and had the best King Crab legs I have ever had! The bar/lounge downstairs is perfect for a solo traveler, you can comfortably hag out and enjoy a drink with a view by a fireplace. As a runner, I truly enjoyed the waterside running/biking path that winds along the water as you make a left outside the hotel. You can also run around the outdoor sculpture park and enjoy great views of the Seattle space needle. This hotel is close to everything, I would definitely stay here again!\n\nReview 36:\nThe hotel had a horrible odor. It's a dated property. The rooms are tiny. The only decent part of the room was the bathroom. Definitely not a 4 star hotel.\n\nReview 37:\nBooked \"Family Suite\" so my husband and mother don\u2019t to sleep in the same room. Beds were not in \"separate rooms\" they were 2ft from eachother. Total gimick to charge more money. No draws for clothes, 4 hangers in the closet, you live out of your suitcase. No tubs, only stand up showers. Room was clean. Front desk and restaurant staff seemed to be inconvenienced by any request. 98\u2019 weather w/sun beating off the water, we had to eat on the balcony because no kids allowed in lounge. We were treated like loiterers not like paying customers. Front desk not sympathetic, didn't care about our satisfaction. Hidden fees $25/ngt valet parking, $15/ngt crib, etc.\n\nReview 38:\nWe were given an upgrade from a city view to a full harbor view room; definitely would get that if we go back. The location on the the harbor gave wonderful views from our room and the bar and restaurant. Decor is \"casual elegance\". Will be recommending this hotel to friends traveling to Seattle.\n\nReview 39:\nBeautiful room, view, great staff. Had dinner Friday evening in the restaraunt which was fantastic, and then there was live music which was tasteful and helped make our evening even better. Check out is at noon, not 11am like many other places which is nice. Had lunch also when we checked out which was very good too. Will stay here again as soon as we get the chance. Great place for a romantic getaway.\n\nReview 40:\nWe returned to the Edgewater after a 15 year absence and were very suprised to see how it's been tastefully updated. Nothing beats sitting overlooking the water in the lobby with a nice cocktail. We also enjoyed dinner at the hotel. The place is now has trendy feeling unlike the old comfortable Edgewater.\n\nReview 41:\nthis is not the place you might think it is from the site. We were looking for a 4 star hotel and got a Motel 6 When we checked in the parking attendants seemed very pushy on selling us the $35 A day valet I iopted to walk across the street for $15 a day note on the room: VERY SMALL A key thing I took for granted was the ear plugs left on the bed not to think I would use them My mistake the room was next to a train crossing that yes had active trains all night yes 12 in total !!! so if your thinking of a good night sleep forget it!! this was my birthday present from my wife a romantice weekend overlooking the seattle inlet I would not reccomend this place for any one who is a light sleeper or who wants to have a quiet room for $210 a night I would save your money and got to a better 4 star the good room was clean the bathroom was newer the bad : the value the noise\n\nReview 42:\nWe attended a wedding at the Edgewater Hotel in June. It was amazing! Seattle had so much to offer and the Edgewater was so unexpected and exciting. The wedding as great, but I was blowen away by the interior design on the common areas. Such a fun city and great Hotel! Do spring for the Water Front room, they are leap and bounds above the City Side.\n\nReview 43:\nMy family of 4 booked for two nights. We stayed one. The halls were dark & smelled putrid. The rooms, save for bathroom was just weird and disjointed. My son accidentally left his $400 glasses bedside.. Easy enough to get back just hours after realizing his mistake right? WRONG!! The staff was less than helpful and \"claimed\" they looked for them but to no avail. They were rude and impatient. Best hotel in seattle?? Who and how much did they pay to say that? STAY ELSEWHERE! Waste of money and valuable time.\n\nReview 44:\nArrived at 1 am to find telephone didn't work, light bulb out, window blind broken, refrigerator so noisy I had to unplug it. On check-in we were assured that the room was quiet but in practice it overlooked a freight railway line that ran regularly through the night,. Great views promised on the website though... All this for $300 per night. Never again.\n\nReview 45:\nWorst mattress ever. Nicely appointed rooms, great staff, building is updated. Whats with the beds? If you like high end cotton sheets on plywood this is the place for you. I wasn't expecting a tempurpedic, but really?\n\nReview 46:\nGuys, avoid this place! Stayed there June 2010. It was first time in my life when after staying I was discovered extra $250 on my card charged. When I called hotel, they said this is \"smoking fee\" and they can not remove it. The problem: I don't smoke and never smoked and had nobody smoking in the room during my stay. It really looks like rip off!!! Are they so desperate to get extra cash?\n\nReview 47:\nSpectacular room, excellent staff, and off-the-charts terrific dining experiences. I stayed for four days and enjoyed every minute of it. The Edgewater is one of those rare hotels where you are sorry to leave the premises to do your business, even in a beautiful city like Seattle. I entertained some locals who were blown away by the experience.\n\nReview 48:\nWe had the most wonderful time staying at this hotel. the staff is very professional, the accommodations are terrific. We had a water-side suite for my family of 5 and could not have been more thrilled with everything the hotel had to offer us. The view was breathtaking and it was such a great way to experience Seattle, which is a wonderful port town. The location was perfect for us - walking distance to Pike's Place Market, Bell Town restraunts and bars and on a free bus line to Pioneer square. We did not rent a car and never felt we needed one as the public transportation was very accessible. The hotel dining was wonderful as was the hotel bar, which had live music and fabulous views. My extended family was staying in other hotels in town, but all agreed we had the best spot. We will be returning to Seattle and will stay here again!\n\nReview 49:\nThe hotel is located in a great location a few blocks from several attractions such as the Space Needle, Seattle Aquarium and a great shopping district. The staff was very friendly and helpful. The rooms are nicely decorated and the view of Elliot Bay is spectacular. Area recommendations Just visiting places around Seattle (city) would be nice. Do visit Alki beach, maybe to Salty's. Seeing the city from the ferry to Bainbridge Island was beautiful.\n\nReview 50:\nI came to Seattle for a work conference being held in the Bell Harbor Conference Center. I stayed on longer and my husband met me for the weekend. We loved the experience. The staff was very friendly and helpful. The room was cozy and comfortable and I liked the location. We walked to Seattle Center, Pike Place Market and the retail core without a problem but they also have a shuttle. Yes, the train does go by at night but we didn't have a problem sleeping at all. It is a hotel in the middle of the city--not sure what people are thinking, especially if you've stayed in Seattle near the water before but if you are a light sleeper, the hotel provides ear plugs. I will stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31072, "query_start_index": 31074, "query_end_index": 31074, "truncation_seperator": "... 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{"id": "2514931", "pid": "2514931", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is superbly located... in walking distance to major sights, and in an upscale neighborhood. The room while expectedly small, as are many hotel rooms in major cities, was extremely shabby and a great disappointment. I would certainly stay in the area again, but never at this hotel. The room certainly does not look like the photos online.\n\nReview 2:\nReally liked the hotel but glad that we booked on the hotel website as we paid half price for our last minute trip!\n\nReview 3:\nThis is the sixth hotel I've stayed in during visits to Paris, and the second in the St Germain area near the Odeon theater. It is by far the best of the six. The location is great--the Rue Delavigne is a quiet street, yet you're only a block or two from the Luxembourg Gardens in one direction, and the busy Odeon area on Blvd St Germain in the other. The Latin Quarter, Ile Cite, St Sulpice, and the Louvre are all within easy walking distance. The staff was exceptionally helpful and spoke very good English. The rooms were small--typical in this area if you want to stay under 200 Euros, but were immaculate, very comfortable, and appeared to have been recently renovated. The bed was firm, the bathroom a nice size, and best of all, it was air conditioned with individual room digital thermostats. A lot of little things add up: room safes, minibars, turndown service, etc. The public areas were also very clean and fresh, and stylishly decorated.. I highly recommend this hotel--it is a great value in a great area--and will definitely stay here again.\n\nReview 4:\nThe hotel was centrally located just a block from the Luxembourg Gardens and a few blocks from the Seine in the St Germain district. Our room was small, but it had been refurbished recently and was beautifully appointed. Very good value. The staff were all exceptionally helpful, making dinner reservations, arranging taxis and satisfactorily answering all our queries. I would recommend this hotel to anyone.\n\nReview 5:\nGreat Location. Great little hotel, friendly, helpful staff. Rooms are small, but nice (no smaller than anything you would find in a boutique hotel in downtown Manhattan). The shower is a bit of an issue - hard not to get water everywhere, but this is the same of most European hotels. We stayed 3 great nights and would definitely go back. We opted to not get the breakfast and find different cafes to grab something in each morning.\n\nReview 6:\nWe really liked this hotel, it's location is perfect, the hotel is lovely and the staff were very helpful. We stayed in a room directly on the breakfast courtyard, the windows kept the noise of people eating out incredibly well! There was also air conditioning which was great because the windows being open allowed for no privacy. We did not mind this, others might. Booked this based on reviews here and wanted to warn that there is VERY LOUD construction going on adjacent to the hotel. The banging and jackhammering was only on the weekdays and it started at 8 a.m. (promptly!). Unsure of how late it went, as we were out all day after our loud awakening! I can't imagine any room in the place was safe from the noise and the construction project looked like a gut reno that was just starting around the corner. If you plan to be up and out by 8, and gone all day, as we were, it would be okay. Otherwise, call or e-mail to see if it's still going. We were there Sunday Sept. 3 and left this past Friday, the 8th. Paris is beautiful, of course!\n\nReview 7:\nWhen we checked in the receptionist was very friendly and when we asked about good local restaurants she was happy to give us details of a few based on our budget. The hotel is in a great location and we walked to most of the places we wanted to go to. I would advise taking your own hairdryer as the one in the bathroom wasn't up to much and the position of plug sockets made it difficult to get my hair straighteners to reach a mirror. Building over the road is being renovated but we didn't hear any noise at all.\n\nReview 8:\nWe stayed at this hotel for 3 nights, and loved the location and the hotel itself. We certainly lucked out with this one! Having stayed in chain hotels in the past in Paris, we decided to try a boutique hotel and couldn't be more pleased with this one. The rooms were tastefully decorated, staff was very friendly and helpful (and spoke english), the location couldn't be nicer - plenty of restaurants nearby, coffee shops and shopping as well. Very close to markets, also. We just loved this hotel. The only negative comment was the elevator died on the last day of our stay so we had to bring our luggage down the narrow stairs. We didn't have breakfast (we find that most hotels breakfasts are too expensive for what you get) but there was a nice little garden patio that would have been lovely for a cafe in the morning.\n\nReview 9:\nMy five-year old daughter and I had a very happy stay. The staff was so friendly. I loved the wi-fi, which worked perfectly. We weren't expecting a large room, so the size seemed perfectly ample for our needs. The only thing I wish were improved is that the hotel room doors slammed when people left in the morning, which interrupted our sleep. We were on jet lag so were sleeping late. I should think it wouldn't be too difficult to change the mechanism on the doors to close more quietly.\n\nReview 10:\nPositives: Great location. Clean and comfy. Close to Opera Metro Station. Not bad size (though US people will think it's small) Staff are friendly. Negatives: Room too hot in November, had to leave the window open a crack all night. Recommendations: For breakfast go to Les Editeurs (it's on your way to the Opera Metro) for a petit dejeuner - 8.50 euros. For supper there's an excellent restaurant on the opposite side of the road (with chairs and tables outside) - sorry can't remember the name but it's highly recommended, though a little pricey. It's almost always full so you may need to impulsively have a meal there if there's space. For desserts or lunch head for \"Paul\", the lemon tartlet is to die for and they do a good crepe. It's a bit further away than the above 2 cafes/restaurants.\n\nReview 11:\nFantastic location, in the very central St. Germain area. A few comments have said the rooms are small, although there is so much to do around the area it really doesn\u2019t seem important! They are very comfortable, clean, quiet and there was plenty of space for two large suitcases. The staff were great and always more than happy to help. Skip the 12 euro breakfast, you are better off walking to one of the cafes nearby to start the day. Make sure you visit Gerard Mulot (Rue de Seine) for a pastry, Bis Morgen (Rue des Quatre Vents) for a one-off handbag and Peres et Filles (Rue de Seine) for a tasty meal. Explore the shops in the immediate vicinity of the hotel, tonnes of small eclectic shops with the kind of finds everyone wants to take home from their European holiday.\n\nReview 12:\nHI! I found this hotel (for my parent's holiday in july) on the internet, using also tripadvisor.com. It is a little expensive but you might find a special offer on the hotel site. 120euro for a double room including breakfast is not expensive for Paris, if the hotel is good and the location is central. It is really a 3* hotel, breakfast is enough, the location of the hotel is very good, around 7-10 minutes to the heart of Paris. It is near metro station. Advice: to get to the hotel search for Casimir Delavigne Street on google maps because the map on the hotel site is not accurate. Follow the advice you find on their site, the direction to go when at the metro and when you exit. The staff were very friendly. The only problem is that when you make a reservation, even online, they ask for a down payment for half the stay. Maybe this is a rule, or it is just because we are from Romania, but I don't think this is ok.\n\nReview 13:\nNice, small hotel. Great location on a quiet street but very near all the sights and bustle. Easy to get to from CDG airport. Quiet room, upgraded to a lovely terrace. Very friendly staff. Will definately recommend it to friends.\n\nReview 14:\nWe was in this hotel for ten days. We found it the perfect place for our honey moon. It's quite, very near the center and near of nice restaurant .\n\nReview 15:\nNice room if a little on the small side, obviously very recently refurbished. Very quiet location but convenient for metro & all the sights, helpful staff. Nice restaurant literally across the road (La Cambuse). Would definitely stay there again.\n\nReview 16:\nNice small airy hotel in a great position a few minutes from the Seine and also jsut under Luxembourg gardens - highy recommended from me - superb value for money\n\nReview 17:\nThe Jardin was the location of our first stay in Paris. We could not have chosen a better place. The hotel is in a great location that is convenient to the Metro and local tourist sites. The Roland Garros tournament is a short Metro ride away. The rooms were clean and well decorated. The breakfast was outstanding. My strongest recommendation is the staff. They were friendly, helpful and very professional.\n\nReview 18:\nI have been in and out of this hotel several times during the last months. I have to say that in all ocasions the experience was more than satisfactory.\n\nReview 19:\nWe stayed here for 2 nights back in Feb. We got a very good rate at the hotel website at only 98 euro/ night. The hotel is in a rather quiet street in the 6th Arr. which is an excellent location. From here, you could get to everywhere in Paris easily. Room is kind of small as most of the hotel rooms in Paris are but it is adequate. It is clean, tidy, nicely decorated and comfortable. We would go back if we could get a good rate again as we really love the location of this hotel.\n\nReview 20:\nThe hotel is clean and very well located. We had a basic room which was small but fully equipped with a safe, a bar fridge, desk, night tables and tv. The bed was comfortable and the room and bathroom were spotless. The decor was red and stripes. We did not sleep well because the air conditioning system in the hotel was not turned on yet and that left us with the choice of opening the window to outside noise or trying to sleep in a stifling room. Staff indicated that April weather in Paris is erratic and that they do not turn on the AC in May because that requires de activating the heating system. However, the heat is on hot water radiators and the ac was separate also the ac was working in the lobby, Other than that issue we had a very good stay.\n\nReview 21:\nJust stayed here from 7 - 10 December, in a twin room. Room was lovely, small but perfectly formed, and a nice view down the street from the window (which you can fully open). bathroom was really compact, but again, it worked, and the shower was fantastic after a day of trekking all round Paris. Bedding nice and clean, fresh, all furniture and fitments very nice, no wear or tear, all lovely. definitely would go back to again, the location is superb. at night, there is so much to see and do around the area, gorgeous restaurants (esp. Les Editeurs), nice shops, and transport is at the bottom of the street (Odeon metro stop). if coming from CDG, get the RER line B to luxembourg and walk, its 10 minutes if that. superb. didnt have breakfast, but it smelt fantastic. staff very nice, one was a bit haughty, but hey, its Paris, everyone is haughty.\n\nReview 22:\nWe have been very satisfied with our choice. The hotel room was nice and clean, not noisy at all, not to big but good size for Paris, modern and comfortable with a big bathroom. The hotel personnel have been very nice and courteous, always smiling and available to help us. Above all the best thing of the hotel was the position within 200 meters from the nearest city metro station so virtually 20 minutes away from every place in Paris. We strongly recommend it for a pleasant stay in Paris, we will choose this hotel again in the future.\n\nReview 23:\nThe experience at the Jardin de L'Odeon was absolutely fantastic. The personnel is extremely kind, all of them speak English, and they helped us in every aspect. The location of the hotel is at the heart of Paris, just in the St Germain area, perhaps the nicest part of Paris in my opinion. Our room was a small one, but very clean, with a nice view of the Odean theatre. It was very warm (which was appreciated, since outside was almost freezing). The bathroom was again extremely clean, very functional and with sufficient espace. In summary, one of the best hotels I've been in Paris.\n\nReview 24:\nI went to Paris for my honeymoon and agonized over where to stay. We wanted someplace nice, but couldn't afford anything too luxurious. My sister's recommendation was already booked. I finally decided on Jardin l'Odeon based on TripAdvisor reviews and ended up being very happy with my choice. Location is great - just as everyone has said. Close to multiple metro stations, walking distance to most big sites, and tucked away on a quieter street. Hotel staff alternated from being a bit snotty to very helpful. I generally found the evening/night staff to be kind and wonderful; day staff not as much. I wonder if it's becuase they have to deal with all the checkin/checkout? Room was small and cozy, tastefully decorated. We got #42 and had no problems. The view was none to speak of, and when the window was open on Saturday night, I heard tons of noise from people walking on the street. But, I expect you'd get that from just about any hotel in Paris. All the other nights I had no problems. I'd recommend this hotel without question to anyone going to Paris.\n\nReview 25:\nJust returned from another wonderful holiday in Paris at the Jardin. Rather that repeat the same kudos found elsewhere on this site, let me add that the thing that made this visit so special was the service from the capable and friendly staff, especially Inez. They helped us score reservations at very hard-to-get restaurants, took care of our every needs and answered all our questions with grace and humour. Very professional people. The hotel is charming, spotless and gives you le vrai left bank experience, situated in the midst of all the best sites and shops, a short walk to the metro and the Seine. Great area for wandering, day or night. Rates change so watch the variable ones for a few weeks before you book/go....the further in advance, the better. But we actually improved on a pretty good rate a few weeks after we booked. Great value. Wouldn't stay anywhere else!\n\nReview 26:\nMy wife and I were pleasantly surprised by the hotel. The location is convenient to everything, the staff very friendly and helpful, the rooms attractive and comfortable, and the continental breakfast tasty. We will most certainly stay at the Garden de L'Odeon or try one of the chain's other hotels upon our return to Paris.\n\nReview 27:\nFor a Left Bank stay, has a fantastic location close to Odean Metro on a quiet street. Clean and well designed in a contemporary way. Room was fine (bathroom was a bit tight). Breakfast was very good. The staff (Anka and Luis) were extremely nice and very helpful in terms of sights, restaurants, etc. We booked months ahead of our stay and took advantage of a great 3 night package inc. breakfast--fantastic value.\n\nReview 28:\nNot a romantic experience for us as you will see, but the hotel people were wonderful... My wife was sick at Valentine's Day when we stayed at the hotel, and the staff was very concerned, offering to help with extra towels, etc. We did not check out until 5PM because my wife was not feeling well, and the hotel charged what I thought was a reasonable compromise between the regular rate and free, considering the hotel was well booked. Bathroom was a little tired, with uncleanable spots that probably need a little more than a coat of paint, but the overall impression was clean and pleasant. The sheets were amazingly rough at first, but we got used to them, and will likely go back to the hotel in a couple of months. Of course, the location in Paris could hardly be better for this price.\n\nReview 29:\nEnjoyed a very pleasant stay at this hotel. We were initially concerned when shown to the room adjacent to the breakfasting area as we had read reviews mentioning how noisy it could be - however we immediately liked the room so didn't ask for a change. Given our stay was in October, the outside terrace was not being used and therefore the room was quiet. The room was of a good size and the hotel spotlessly clean. We thought breakfast was good value at 12 euros each. If there was a downside , it was that the breakfast room staff were not particularly pleasant although they frequently replenished the buffet table and quickly re-set breakfast tables. The location is excellent for getting around and for good cafes and restaurants....in all directions! Reception staff were the best I have come across - a particular thanks to them. Nothing was too much trouble. I would recommend booking the airport shuttle for your return journey through them - the rate is good and they handle the calls from/to the shuttle company. We'll be back!\n\nReview 30:\nI stayed with my wife and 12yr old daughter. Superb location ideal for cafes,restaurants,river, sightseeing. 10-15 min gentle stroll from St Germain,St michel, Notre Dame, Sorbonne etc Quite spacious room, seperate bedrrom for our daughter.Ultra comfortable bed. Hotel very clean, staff very friendly and helpful. Perfect 4 night stay - will be back.\n\nReview 31:\nWe recently had a very pleasant stay at Jardin de L'Odean. The rooms are small--but in line with most in Europe. The bed was comfortable and the room clean. Room service was prompt and courteous. Our shower was the hand held type, within the bath tub, so if this is an issue for you, be sure to ask. The personnel at the desk were always very helpful. The location is excellent, you can walk anywhere you need to be!\n\nReview 32:\nI travel to Paris once a year and have sampled a number of hotels in the 6th district. This is so far my favorite in the 3-star good value (for Paris) category. The staff is friendly and attentive, the hotel has charm but feels modern and updated, there is free wi-fi in every room, the breakfast area is on the ground floor and linked to the inner courtyard, the rooms are typically Parisian (i.e. smallish) but feel very up-to-date and very clean. Location is perfect, not on a main street. Even though my wife and I only stayed there twice for one-night in October (travelling in other areas meanwhile), they were totally welcoming as if we were there for a long stay. Though the building across the street was being repainted (oct 2011), it wasn't an issue on weekends and besides, who wants to spend too much time in the room during work hours. I would not hesitate to recommend this hotel to anyone. One little thing is that the invoice from the hotel says St. Sulpice which makes it a little confusing with other hotels with a similar name.\n\nReview 33:\nWe just spent a lovely weekend at the Jardin de L'Odeon & have been visiting Paris for over ten years - mostly staying in the Latin Quarter. This gem of a hotel is by far our favorite & we are already planning a return. Fantastic location, impeccable service, birdsong and peaceful ambience with all amenities nearby. Be sure to take time for the Luxembourg Gardens too - any time of year or weather. Thank you - Room 18\n\nReview 34:\nHad a lovely stay in this hotel for 5 nights recently.Off the busy streets but close to great restaurants, pubs and shops and also close to the tourist attractions in Paris.Staff were very helpful.Room was clean,comfortable and airconditioned.We basically only slept and showered there as there was so much to see and do.Also easy to get to Gard du Nord and the Eurostar.Would happily stay here again.\n\nReview 35:\nWe stayed at this hotel mid-October. They gave us a free upgrade to one of their newly remodeled rooms, which had free internet in the room on their own computer which was a lifesaver! The room was small, as I had been warned about for Paris hotels, but it was roomy enough for us. I think this is the perfect location, the street is just a little quiet street but not far from some really fun areas. It is within walking distance to all sites we wanted (Marais district, Centre Pompidou, Louvre, Eiffel Tower, Arc de Triomphe). A little bit of a hike but possible. I would definitely stay here again.\n\nReview 36:\nMy 3rd trip to Paris. Chose this hotel as it was recommended as convenient for an older woman travelling alone to attend the tennis. I consider this is a boutique hotel. Great location, very close to Sorbonne, Luxembourg Gardens and public transport. My rooms (yes I stayed there twice) were small but hey this is Paris and rooms in lovely old buildings are small. Lovely decor and very clean, view over courtyard, pleasant breakfast room and friendly welcoming staff. After my Paris trip I met my daughter in London (her 1st visit to Europe) and we went to Paris for a night, again a warm welcome and a lovely clean room. This hotel is not perfect, somewhat difficult to find..the map could be clearer, breakfast on the slightly expensive side, Tv not the latest but I would really recommend this place to anyone wanting to stay in a delightful and safe area in Paris\n\nReview 37:\nWe found this hotel on the recommendation of a travel agent but booked direc through their website. The location of the hotel was perfect, we arrived at Gare du Nord on Eurostar and had a 15 minute direct trip on the Metro. A lovely quiet street but very close to most of the places we wanted to go. The hotel was lovely and very comfortable. The ONLY thing that was a slight minus was that the room got very hot in the night and the air conditioning didn't work as it was november. Despite this though, we would probably look to stay here again on our next trip due to the location and lvoely room. Thanks very much for a great stay!\n\nReview 38:\nThe hotel is near the Odean subway (use machine to get 10 tickets for your stay) so easy to get everywhere from here. The staff are really polite and helpful, printing off maps to help you find anywhere you want to go. We had Room 64 - with a terrace, great decor, clean and lovely. Breakfast (optional extra) was great. Only problem is that internally it's noisy, the corridors are narrow so the rooms opposite are very close (you don't feel very private). We were awoken EARLY by toilets flushing, shower noise and doors slamming closed, guests leaving etc. If you don't mind this noise (rare to find a hotel where you don't get it) it's a great little hotel. EAT at Sorza on Ile St Louis, and Les Bouquinistes at 53, quai des Grands-Augustins (www.lesbouquinistes.com), both great for meat eaters and vegetarians.\n\nReview 39:\nWe thoroughly enjoyed our stay at Jardin de L'Odeon. The location is excellent with the beautiful gardens right nearby and in the middle of the always exciting Left Bank activities. The staff members on the front desk were helpful on many occasions. We would definitely recommend this hotel to family and friends staying in Paris.\n\nReview 40:\nWe stayed for around 3 nights, the staff were thoughtful enough to upgrade us on the first night when there was only 2 of us to the 3 person apartment that we had booked for the following 2 nights at not extra cost. Everyone was very pleasant and helpful especially the gentleman serving breakfast every morning. There was free internet as well which was very helpful! The beds were comfortable and the location was great! Just a minute away from the metro, cafes etc. A very short walk to Notre Dame and reasonably close to everything else too! We walked to the louvre in 15 minutes and beat all the lines too which was great. The area itself was not too expensive as it wasn't very touristy and was safe as far as I experienced. The only major downfall would be the construction of the building opposite. Had a great time and would definitely return next time! Thank you\n\nReview 41:\nWe enjoyed our stay of one week in this hotel very much. It is in a convenient location, close to several metro stations and walking distance to Saint Germaine de Pres, Louvre, Notre Dame, etc. The room was comfortable and quiet, the service was very friendly and helpful, giving recommendations and making reservations for restaurants, helping with whatever was needed. The breakfast room is cosy, with a little garden and perfect service. We think this hotel gives very good value for a reasonable price.\n\nReview 42:\nThis is a delightful little hotel just behind The Odeon - very central and within walking distance of many of the 'must see' sights. The hotel is clean, comfortable and elegant - all the staff are friendly and helpful. Our room was beautifully decorated and furnished and overlooked a small garden courtyard. The bathroom, while small, was also well decorated and everything worked! The shower was instantly hot and quite powerful. Breakfast was well worth taking - a good spread which set you up for the day. We would be happy to recommend this hotel to anyone and perhaps we will be able to revist it ourselves someday.\n\nReview 43:\nMy wife and I had a wonderful stay here. They upgraded our room to a junior suite on the 6th floor which was very nice! Even though the French chic decor is not our taste, the room had been recently redecorated and was very clean! The location of the hotel is a block from beautiful Luxembourg gardens where we enjoyed many strolls and jogs in the park. Plus the shopping and restaurants in St. Germaine are plentiful and all within easy walking distance. Penelope, the front desk host was very helpful and made dinner reservations for us at two wonderful restaurants, La Ferraindaise and Le Christine. We would definitely stay here again!\n\nReview 44:\nWe stayed at Hotel Jardin de L'Odeon with friends the first weekend of Dedember. We were all extremely happy with this hotel. Rooms were small, as most rooms in Paris but clean and had everything we needed. Specially as we had a room with a terrace. We have stayed in many other hotels in Saint Germain area but this was defenitely the best value for money. The very friendly staff was a big bonus for the hotel. We will all be back.\n\nReview 45:\nWe have just returned from our second visit to this hotel and have had another great stay. We have stayed in many hotels in Paris and find this one to be the best for this price range. The hotel is immaculately kept and clean and well decorated throughout, the bedrooms are a decent size and also have proper showers or bath/showers (not always a guarantee in other Parisian hotels). The breakfast area is pleasant with a conservatory and patio area and breakfast itself is very good. Other good points are the pleasant staff and the location - the side street where the hotel is is quiet yet very near the metro, RER, Notre Dame and Jardins Luxembourg,.The hotel also has free WIFI. This is an excellent hotel, we can't wait for our next trip there!\n\nReview 46:\nStayed here in Feb 2008 for 6 nights. Average price per night was 153 Euro. We took the RER in from the airport 8.20 Euro and walked to the hotel from the Luxembourg station (less than 10 minute walk) We were immediately welcomed to the hotel and were checked into room 35. This was a double room facing the street. Small but comfortable. The staff at the hotel was very accomodating and friendly. They all spoke English fluently and were very helpful in confirming and calling for restaurant reservations. The hotel is a short walk to the Odeon metro station. Also nearby is the Monoprix which is a department/convenient store to pick up drinks, snacks and anything you forgot to bring from home. It is open late and prices were reasonable. Would recommend this hotel to friends.\n\nReview 47:\nI came looking for a romantic weekend and I got one. Lovely rooms in a wonderful part of Paris (and a great little restaurant over the road, by the way). Very friendly staff and nice ambience. Thank you.\n\nReview 48:\nLovely small hotel in a quiet street in the heart of the Left Bank. The staff here are warm and helpful and the rooms, although small, are very nicely decorated, extremely clean and well equipped. I stay here everytime I come to Paris now. Would highly recommend it.\n\nReview 49:\ngreat little place. near enough to breakfast in Luxembourg gardens. The rooms were big enough, everything was fairly new and very clean, great concierge - helped us with reservations and travel to the airport. the pictures online were pretty accurate. The breakfast at the hotel was not great, and the hotel was not quite in the cutest/busiest area, but I liked that - it was quiet at night, and there were still a handful of restaurants and cafes within a one block radius. It was only a 5 minute walk to what we thought were the best areas - Rue de Buci and the area near notre dame on the left bank - I can't remember the street name.\n\nReview 50:\nI stayed here with my family. We had 5 rooms. We were treated like family and felt comfortable from the start. Close to everything in Paris. Would not stay anywhere else. Sylvia and Penelope went out of their way to make us feel at home and make my wedding so very memorable.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29503, "query_start_index": 29505, "query_end_index": 29505, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "96%", "inner_docs_start_indices": [176, 537, 664, 1734, 2155, 2601, 3661, 4189, 5025, 5527, 6337, 7127, 8067, 8309, 8469, 8728, 8903, 9324, 9489, 9985, 10755, 11620, 12173, 12773, 13850, 14743, 15081, 15509, 16315, 17367, 17730, 18159, 19219, 19652, 20066, 20680, 21561, 22208, 23037, 23380, 24265, 24784, 25418, 26070, 26516, 27279, 28072, 28288, 28567, 29217]}
{"id": "266625", "pid": "266625", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\ndirty and no valuable service We had to visit three dirty rooms and one busy one before getting our definite room. Towels were lacking and sheets were stained.The hotel is on the atlantic side, and not carribean. Tiny beach and no shade available, unless you reserve your space by putting down a towel at 7 in the morning.I didn't particularly appreciate getting into my room, and finding the roommaid trying out my night dress.Will not go back to that hotel.\n\nReview 2:\nA mixed experiece at Sirenis Cocatal Friiendly, exotic. spacious is the resort. Plenty of breathing space amongst the pool and beach. Expect to do absoultly nothing but relax at this resort. HINT: you must ask for top shelf alcohol which is hidden away in the lower closeted shelves. Take plenty of antiacids and anti-diarrhea formularies on this trip if you are not used to eating and drinking in this third world country. The food is plentiful at the buffet and restaurants. It all has a caribbian twist and the presentations were top shelf but the food is not what I am used in the states or other caribbian destinations. I was ill after every meal no matter what was consummed. My fiancee was down for 24 hours with chronic diarrhea. Other travelers also complained about the food. I believe our hosts did the best they could with what the had.\n\nReview 3:\nOur best holidays me, my husband and our 2 friends stayed in Sirenis Cocotal two weeks in May. It was our best holiday ever - beautyfull resort, excellent food, nice anf frendly people. I can't tell one bad thing! Recomend to everybody! !\n\nReview 4:\nTruth About Sirenis Cocotal       more wild beach\n\nReview 5:\nGood Value For Money Spent!!!! View From Room\n\nReview 6:\nBored to Tears this hotel has beautiful surroundings but the weather was terrible and you could only sit at the bar or swim in the torrential rain on these days which were many in the fortnight i was there...there wasn't much for the kids to do just a short disco at 8-30pm which most nights lasted for about 15 mins..it is a place mostly designed for young couples...not singles like me..don't bother to leave your laundry out the maids dont bother to take it..The staff are very friendly always ready with an hola and they love the babies and children...I personally wouldn't go back to this hotel..\n\nReview 7:\nHORRIBLE!! My entire experience at this resort was HORRIBLE!! The staff has no idea how to treat or accomodate customers. There is a huge language barrier. If you do not speak Spanish, forget communicating with anyone. You receive no instruction or orientation to the hotel (ie: you have to put a room key in the wall and leave it in order to have electricity in your room - had to figure that out on our own). The food is disgusting... hardly edible. Both the buffets and the theme restaurants. The resort is extremely remote, keep in mind, so you have no choice to go somewhere else for food. The pool and beach are nice, however, if it's raining there is absolutely nothing else to do. My friends and I are able to have fun just about anywhere, but not here. No one could pay me to return and I would not recommend this resort or destination to anyone.\n\nReview 8:\nLoved the Sirenis!! I was skeptical about this hotel when I saw the bad reviews that some other visitors made but after visiting this beautiful hotel I needed to describe my experience here. It was very gratifying and I am very pleased that I selected this hotel. The hotel is about 1 hour from the airport and away from the other hotels of Punta Cana. The grounds of this hotel are gorgeous and the staff very friendly and always willing to please you. I had an appointment with the spa for a massage and facial and it was excellent, the best massage I ever had. The entourage to entertain was great, I laughed with this people so much. I didn't have any trouble getting lounge chairs in the pool or at the beach. I had dinner one night at the italian restaurant and the food was very good. In overall I had a great experience and I would definitely will visit this hotel again.\n\nReview 9:\nBig dessapointed I have been there last october and i were very dessapointed whit the food and room. The room had a lot of problems, the air condition it shed some water, the door was broke and we had a lot of rust in the bathtub.Well, it wasour first trip to Punta Cana, we want to returnbut certainty not this hotel.\n\nReview 10:\nAb Fab May 2002 what a holiday and what a fantastic hotel. I have been to may different resorts and places in my time but this has got to be the best ever. The beach was the most beutiful i have ever seen it really is paradise. The swimming pool was huge with its swim up pool bar you could relax on a stool in the water and drink pena coladas all day. The food was great so much to choose from and the fruit was out of this world. Presentation again of the food was fantastic, spectacular. All the staff i meet Ricky(gourgeous) Roberto(Fantastic dancer) angel(Huge) aundre(nuts) jon(Fantastic entertainer and choreographer) but no longer there,sadly. And many more were all so very very nice people it was a pleasure knowing them and a asset to the hotel. Would recommend this hotel and holiday to all and worth every penny. So good infact im going back may 2004 withthe girls. Ab Fab holiday.\n\nReview 11:\nbig resort My wife and I just returned from staying a week at the Serenis Tropical Suites. Big resort, lots of european's, would classify it a four star only. Just a little tired of getting up early to at least get two chairs on the beach! The food was good, service at dinner was excellent. This was our first and only trip to the Dominican Republic, lots more of the caribbean to discover!\n\nReview 12:\nParadise!!! What can I say - PARADISE! !Staff were really friendly and the whole complex ran like a well oiled machine. No negatives about this hotel at all. Food was varied and of excellent quality, rooms very clean, pool superb and beach beautiful! !The drive from the airport is interesting with only half of the journey on decent roads - but hey - this is a 3rd world country - what do you expect?If you want a totally relaxing, quiet holiday in paradise you cant go far wrong with this one. If we ever went back to the Domincan it would be to this resort.\n\nReview 13:\nOkay, but some concerns Just returned from a week one visit to the Sirenis Cocotal Resort.The resort itself was beautiful....pool area and beach were wonderful.Did have some concerns about the resort:-food was horrible at the buffet. Same food, and no flavour. Dined at the Steakhouse, Italian and Meditterean restaurants, all of which were very good. -service was very slow at the resort. Would often wait an entire meal before a drink was served-as this is a family resort, was not impressed with the topless bathers around the pool. The resort handbook says it is not permitted, but I never saw anyone enforcing thisWhile I had a great time with the family, I would not return to the resort.\n\nReview 14:\nHad a great time and want to go back! My wife and I have just returned from a great 1 week get away. Never having been away in 13 years except for our honeymoon it (the vacation) didnt need to be much for us to have a great time. We were pleasently suprised at the facilities, got there late on Saturday and it wasn't until the next morning that we got to see the grounds, pool and beach. WOW! A very nice resort and very...very friendly staff. The food was good and there was lots to be had. Drinks were great and again there were lots to be had..... at least by us. Stay away from Felix's specials unless you don't have far to walk back to your room.I would recommend this resort to anyone, couples, families and even singles.Thanks for the great week Sirenis Cocotal\n\nReview 15:\nI did not want to leave       View from our room\n\nReview 16:\nJust Stay Home If you are planning on going to the Sirenis Cocotal Beach Resort think again. This hotel is the worst place that I have ever been, the resort would like you to cut the power to your room while you are out. When we arrived to our room the air conditioner was broken, roof was leaking, and the enterance light was broken. After calling the front desk three times to speak at a spanish only speaking employee we finally went to talk to our Tour Rep Andre who was godsent and had our problems fixed. A small suggestion would be to drink a lot, buffets are horriable and the only way you would eat the crap they feed you is to be loaded. Eat at the a la cartes as much as you can they will keep you from starving to death. Avoid the night shows, context is inapproate with naked men and domestic abuse all rolled into one show. Entertaiment in the lobby is far more interesting. Please be advised that you will need to bring a plug adaptor for any of your items. Hope you have a good trip dispite of our problems.\n\nReview 17:\nFantastic Holiday       Lush clean beaches\n\nReview 18:\nWhere Dreams are made       Coco Loco, Have one if you go.. YUMMMM\n\nReview 19:\nGreat resort but leave your apetite at home First off, its important to state that I have been to the DR 3 times and my wife 4. Im basically using the other resorts as a gauge for the Serenis Cocotal. We arrived and were placed in a room on the outskirts of the resort even though there were plenty of available rooms. We got this problem resolved quickly enough and were placed in a room much closer to the pool. The pool, grounds and beach in general are excellent. Clean, sandy beaches without any trace of seaweed as you find in some other resorts in the DR. On the downside, the food and drinks are well below par for a 4 star hotel. The food was very bland and very limited in choice (this is coming from a person who is not a picky eater at all). As for the drinks, the coctails were all the same except for the colour (completely tasteless) ...hope you like beer.The experience was satisfactory considering we got a good deal on the trip but it is a real stretch calling the Serenis Cocotal a 4.5 star resort.\n\nReview 20:\ndolphin excursion was a rip off me and my family stayed at the Tropical suite at the Sirenis hotel we booked an excursiion to swim with the dolphins the leaflet claims SNORKEL and SWIM with the dolphins what a BIG dissapointment for me and the children the people who sell these excursions should not be aloud to state on the leaflet something you dont actually do 1) you do not snokel 2) you dont really swim with the dolphins it is all in a regimented environment i would not reccomend this excursion to anybody because you will be very dissapointed .the hotel over all was o.k the food was good the staff was alright i would not go back again\n\nReview 21:\nBring plenty of immodium!! My family and I just spent 6 nights at the resort and here's our review. We found the resort to be clean and the grounds impressive. The rooms were spacious but a little outdated for a 4 year old resort. The pool and beach were the best features of the resort. The pool was large and had two bars.The beach was really nice and the water was clear.However, we were very disappointed with the food.There was no variety in the buffet. The specialty restaurants were not even adequate. We did not find any kind of seafood during our stay. We all had problems with our stomachs during and after our trip. By the last day, just walking into the buffet caused nausea. As for the nightly shows, they are very amatuerish, performed by the pool staff. All in all, if you like to drink and don't care too much about the food, then you'll enjoy this resort. As for myself i would not recommend this place to anyone specifically because of the food.\n\nReview 22:\nLoved it Loved it Loved it! Driveway\n\nReview 23:\nLoved It! My boyfriend and I just got back from this hotel June 19-26. I had read some of the reviews here about the hotel and my stay was very good. We had a nice room with an oceanview and a balcony It was beautiful.The food was good and the a la cartes were great as well. I would recommend you go the steak house. The steak was similar to the Keg. There was always going on at night. They had games, shows etc. All of it was great. There was always something to do at night. The casino wasn't that big and the games were fun. Nothing like what we have here.The staff was very friendly. Most of them spoke english, spanish and french. The maid service was great. They gave us new towels everyday and stock up on the mini fridge in the room.I have nothing bad to say from this hotel. It was all great. I don't understand why people rate it so low. I had a great time and I would go back next year and recommend this hotel to others as well.I hope that this helps.\n\nReview 24:\nBarely 3* SUNQUEST... This is a very last time we book a vacation with this company. They are dishonest - from their brochures toresort reps to the people handling complaints back home. Basically, the advice is - if you decide to use them - reduce their rating by 1.5 - 2 stars to be realistic about what you are getting.Dont expect anything to be done by their rep at Sirenis other than book overpriced tours (get them for 30-50% cheaper from one of the guys at the resort). The bottom line is ... this is a 2.5 - 3* hotel - I will not go into detail as other did a pretty accurate job.For those that say you get what you pay for... true, but.... When you go to a reputable jeweller to buy a TAG watch at 50% off sale, you still expect the watch to be TAG, not a knock-off, right?\n\nReview 25:\nI got Married Here!!!!! our perfect day!\n\nReview 26:\nDid not meet my expectations       the view of the sunrise from my room\n\nReview 27:\nBelow Average We were dissappointed with the rooms, meals and remoteness of the resort from the Punta Cana airport. The rooms are beginning to show their age (cracked tiles, stained carpet, etc.) The food was mediocre at best in the buffets and beach side restaurants. The food in the upscale restaurants was just a plain joke. We could not beleive we had to make a reservation to have the privelege of eating that stuff. Getting to the hotel is a 75 minute bus ride over what has to be the worst roads in the western hemisphere. The drivers main duty was to keep us out of the potholes on the paved roads. The dirt roads were by far the smoothest during the journey.There was also a major language barrier for English speaking patrons with the staff. Most of the staff spoke better French than English. I guess this would make sense since the French appeared to me to be the largest contingency of patrons.This resort overall was not up to par with other resorts we have visited in the Dominican Republic and nowhere near what you find in Mexico.\n\nReview 28:\nFab Sirenis Cocotal!! Just came back from the Sirenis Cocotal after enjoying almost two weeks of total relaxation in the caribbean sun. Went from 21st April to 3rd May, weather was perfect nearly the whole time despite weather reports on the internet to the contrary. Lovely hot sun with pleasant breeze near the sea. The resort was clean and the staff friendly and helpful. We tipped the maid on our second day and she put flowers in our room and always kept our mini bar fully stocked. Went on one of the excursions - snorkelling with sharks and rays, which was I would highly recommend. After reading some of the reviews I was very pleasantly surprised and would be more than happy to visit this hotel again.\n\nReview 29:\nWhy do so many people complain? Beach\n\nReview 30:\nHorrible customer service I was so dissapointed with the kind of service that we got at the SIRENIS COCOTEL. It just seemed that they didn't care. Noone there went out of their way to make sure you had an enjoyable time. Actually, it felt like they went out of their way to make you unhappy. Our room wasn't ready when we got there. The manager (Gregorio) didn't seem to care. When it got cleaned we actually went into the room (2 hours later) there was mold all over the ceiling of the room. When I went and told Gregorio he told me to come back the following day at 10am to switch rooms. The funny thing is that he wasn't there and the person there (Sandra) didn't want anything to do with us. The beaches and pool were very nice but the customer service was horrible. I would now recommend this place ever. It just felt like everyone was upset when you ask for anything. Even for directions....Just not the place to go and relax for vacation....\n\nReview 31:\nGreat place to stay We had a great time at this resort. We had a room with a view of the beach and ocean, it was absolutely beautiful. The beach had covered huts and palm trees which made it possible to enjoy the beach much longer, we would stay there for hours. We liked most of the restaurants , with the exception of the french one. The entertainment was not that great, not very professional ... The staff was very very friendly, though there is very little english understood by anyone. Overall we found the resort to be very relaxing and well kept and would recommend it to others.\n\nReview 32:\nStayed 1 night  Only one thing to say Ask your rep for a move to a 5* Hotel.Take no excuses  get out.Thats what I did and I ended up in a much better hotel in Bavaro with a view from my room overlooking the whole of Bavaro bay - a view to die for.\n\nReview 33:\nAmazing Stayed in the Sirenis in April. Rooms were really nice - very clean. Food was good especially the steak house. The daily activities by the pool and the nightly shows were really good fun due to the hard working entertainment staff (look out for Babyface and Jordan). Would definately return in the near future and would recommend this hotel to everyone.\n\nReview 34:\nthe super sirenis The sirenis hotel, for me the bets one that i have been in. I went to sitenis last summer and it was great, I like it so mouch that I'm planning to go back thi ssummer. The food the beach and the pools are great also the clubs and all the other stuff aare excellent. I recomend evrybody to and visit this hotel, you will love it I garantee it.\n\nReview 35:\nLoved it!x! 10/10 - no regrets!x! Well what more can i say, it was the best experience ever! we loved every minute of the holiday, and the only regret we had was coming home!It was a massive resort, loads to do for the kids and the adults, definatly suitable for everyone. the atmosphere was superb, as we arrived they welcomed us with a drink and showed us to our room. the cleaners came everyday. the rooms were exellent sized, air conditioned and several fans about. There was entertainment on everynight so you can garantee not to be bored.there was so much to do, and its right next to the beach. The food was nice, not much of a variaty but it was decent. 2 pool bars which was great and with all the things to do:water arrobics, sailing, banana boats, or just to relax!!! we went for 2weeks in 2003, the best holiday i have ever been on, 10/10 in every asspect. and not a word bad to say! i hope this has helped in chosing your holiday and i hope you have as much fun as we did! and also the suites are absolutly fantastic!!! No regrets!\n\nReview 36:\nA Great Stay! Volleyball everyday\n\nReview 37:\nloved this hotel!!! fantastic!!!! the sirenis cocotal beach resort, is fantastic, food was great, i only went for a week with my friend she is in her 30's and i am in my 20's. the entertainment staff were fantastic especially babyface, ronal, jesus  joshua. the shows were great, it ranged form cats, to lots of dancing shows and competions. we played darts on the beach and my friend won a trophy and t-shirt for coming 1st.this hotel is 1st class. DON'T LISTEN TO ANY OF THE BAD REVIEWS they obviously dont go on holiday to have a good time, it is wot you make of the holiday. i will definately be visiting again!!! as i work for a travel agents i do recommend the hotel to all my customers\n\nReview 38:\nAMAZING!!! the beach\n\nReview 39:\nReally Enjoyed it apart from......... Flamingos\n\nReview 40:\nUnforgettable - want to know why? Read on.... Fit for a postcard\n\nReview 41:\nGreat time at the Sirenis ! Beach\n\nReview 42:\nAverage Food poor, staff average, rooms pretty clean not to my standard, entertainment poor, after coming back from the beach about 5-6 oclock rooms still not made up and had to wait forever for towels. Mosquitos were terrible we spent over \u62e2150 at the resort doctors they were terrible. Not gratelly impressed would certainly not class this as a 5* hotel possibly 3*, 4* at a push.\n\nReview 43:\nhotel conforme a mes attentes\n\nReview 44:\n2* at best, lacking in quality, poor security       Our room doesn't look like anyone else's or any pics I've seen for here.\n\nReview 45:\nBooking already for next December!!! excellent - good time - good food - nice people around very friendly - very clean!!!! I'm already booking for next December with friends!!! !\n\nReview 46:\nAmazing! Dancing at the show\n\nReview 47:\nGreat holiday in Paradise       sea avenue\n\nReview 48:\nNice pool But.... Recently spent seven nights at this resort. 3 star at best. The food was marginal with the buffet outperforming the a la cartes. Ceiling in room leaked and sink was plugged for three days before being fixed. Found reception staff unhelpful. Different guests charged different prices for in-room safes. ($7.00-$11.00)Waited on the average 2 hours for dry towel at pool. Chaise cushions old and filthy. On the up side, pool was very nice as was beach area.\n\nReview 49:\nLoved It! Went from 19th - 26th Dec 2006.Great, better than I expected, not quite 5 star, a la carte restaurants were great especially Mexican! Food overall was good, above average. Even got a bottle of Champagne with Christmas dinner.Weather forecast was rain all week, but we had sun every day but one!Entertainment/activities were brilliant, very friendly staff all round, met some great people there! Location on beach is great, very spacious, not cramped at all. Just watch your feet when walking past the restaurant, there are some quite dangerous parts sticking out near the feet area, I saw many people smack their toes!I would say the service from the front desk was quite slow, we were waiting for 4 hours for our electricity to be fixed, you have to keeep on at them or you will never be seen! Maids were first class!\n\nReview 50:\nbeautiful place, needs a few changes tho       view from our room\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 22492, "query_start_index": 22494, "query_end_index": 22494, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 647, 1507, 1757, 1818, 1875, 2488, 3355, 4246, 4576, 5483, 5887, 6460, 7167, 7949, 8010, 9046, 9101, 9180, 10210, 10868, 11844, 11893, 12871, 13665, 13718, 13802, 14862, 15586, 15636, 16597, 17197, 17457, 17831, 18205, 19262, 19308, 20013, 20046, 20106, 20183, 20229, 20624, 20666, 20803, 20994, 21035, 21090, 21575, 22416]}
{"id": "2514624", "pid": "2514624", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWith two subway stops in less than a block (including one directly outside the lobby) and walking distance to time square, rockefeller center and all the shows this is a great location. Check in is quick and easy. A large elevator bank ensures that you get to and from your room with little wait. The rooms are typical for a good hotel in Manhattan, not huge but very neat and clean. The club lounge has an excellent view with good breakfast and evening snacks. I wish I would have stayed here everytime in Manhattan. I will stay in the future.\n\nReview 2:\nThe location of this hotel is excellent. Walking distance to so many attractions including Times Square and Central Park. Started great with very friendly staff outside and at the front desk. Housekeepers were all friendly and accomodating. When we needed housekeeping to come because we were in the room when they came by the first time, we got an amazing response from managers Jorge Guerrero and Joe Casas. They were very concerned about our complete satisfaction and bent over backwards to make our stay wonderful. The Club lounge on the 44th floor is awesome! The views are great and the breakfast buffet is first rate. For NYC this is a reasonably priced hotel and the staff and management really make a difference. I will staff here again when I return on business or pleasure. HerbS\n\nReview 3:\nI get so frustrated staying here. Am an SPG Platinum for many years and this arguably is one of the most frustrating experiences. Climate control is bad, the rooms and decore are threadbare, outmoded, and even the \"upgrades\" are these bizarre \"suites\" connected by tunnels (I think I saw Cheney in one of them recently...he still thought he needed to be in hiding). Restaurant and bar also close at times different than what's listed or advertised, often at their own discretion. Not good for the late weary traveller. The staff try hard, but this is a \"hotel for the masses\". It's unfortunate because even if they can't make it better for all, if they could better isolate and provide the elites an experience it would be so much better. So close to the park, the theatre...so close...so close but yet so far. If you're SPG elite, go to Le Meridien. If your SPG execs, go to Tarrytown and figure out what a Sheraton should be. By the way, the answer to the question is: Dump...dump dump...dump dump..dump dum..dump dump...dump dump dump dump....\n\nReview 4:\nI travel to NYC frequently from Calif and this is the perfect hotel for my business trips. I stay at this hotel over 50 nights a year for the last 2 years. Central location...all the staff are friendly, professional and remember me each visit.. Great health club on the lower level that opens early for those pre-dawn workouts before a busy work day. Club level has a plenty of healthy breakfast options to grab on the go. Good cappuccino machine. Room service is tasty....mini bar has the essentials when you are too tired to go out for a snack. The bellmen out front are experts in getting you a cab or a town car.....especially during the dreaded taxi shift change....when you are late for a flight out of JFK. The staff was fantastic the week I brought my family when my kids were out of school for spring break and made this family trip special.\n\nReview 5:\nRooms very small, Shower terrible, service bad.. Will not stay there ever again\n\nReview 6:\nWe have stayed here once before, and we were not real happy, but thought we'd give it a second chance. Mistake!! The room is so small and the bathroom has a 4 foot long tub. Couldn't even take a bath it's so small. It has to be this size because the bathroom is so small you can't sit on the toilet with the door open, because the door hits the toilet! The room is filthy, and the heat and air didn't work. We had to call guest relations because the blow dryer didn't work, and never saw them. We also had to call them for something else, and once again, they never showed up with the item we needed. The ceiling had black mold on it and there were holes in the baseboard by the carpeting. I don't even want to know what lives behind the walls!! For all of this mess we paid $500 a night. We called to complain and nothing was done. Finally we left and went to Crowne Plaza which wasn't much better. Next year we'll definitely be looking at a different hotel, and will stay away from the Sheraton and Crowne Plaza.\n\nReview 7:\nWe stayed at this hotel for two weeks and we would well recommend it, staff were really friendly, courteous and helpful. The location was excellent and we couldn't have chosen better if we had tried. This was our 2nd visit to this great city and would recommend the Sheraton New York Towers to anyone. We would certainly stay at this hotel again.\n\nReview 8:\nThank goodness I was staying here using Starwood Points and not paying cash. Rooms not very clean, lavatory didn't work and very tired,overworked hotel that was heaving with people. Not returning\n\nReview 9:\nAfter having Reservations made in November of 2003 to stay at this Hotel for a week in July of 2004, I ended up having to be placed in a Studio suite (which contained only a pull-out sofa bed), because of the hotel being overbooked. This was very unacceptable, especially when you have back problems.\n\nReview 10:\nGreat location, great rooms, great service... enjoyed!\n\nReview 11:\nI was a single traveler this past trip and chose this hotel based on user reviews and location. While I was not overly thrilled with the rate: $240/night, the location was excellent and I was pleased with my stay here. The hotel gym charges $10 per day to use the facilities. I felt for the rate I paid, it could have been an included perk. Also - you will pay $3 per bag to store bags for the day after you check out. There is no tipping - it is a set charge.\n\nReview 12:\nThe location is great close to theater, Central Park, Times Square. However it is not the cleanest Hotel. The rooms weren't properly cleaned ie vacumed, and the doors SLAM shut creating a noise that echos down the hallway. The bathroom could be bigger and the bathtub is too small.The staff however are friendly and helpful and eager to assist. Another note it costs $3 to check a bag per day.I have never paid for a checked bag in any hotel that I was staying at. In any other large city. Is this a Manhatten thing or a Sheraton thing?This is just nickel and diming people to death. There were 3 people in the baggage check, only one person was needed. The service wasn't any faster with 3 people. . In conclusion the room rate was too expensive for what you received.\n\nReview 13:\nJust finished a 4 day stay at Sheraton New York Hotel and Towers. Unfortunately, I'm now covered in bed bug bites. $400+ a night, $10/day for the gym, small rooms, bad service, infested. Too many other options to choose this place.\n\nReview 14:\nI have stayed at this hotel for over 20 years. Staff is always pleasant and rooms always clean. It is by far the best location in midtown.\n\nReview 15:\nWe had a great time, upgraded to a great room, nice service at the lounge , even though the hotel was packed most of the staff did their best to keep a smile while we had any requests.\n\nReview 16:\nLOVED this hotel! We stayed 3 nights end Sept. I was far more impressed than I expected. The lobby is really beautiful and staff on check-in extremely helpful (free upgrade to club lounge level included breakfast-fantastic!!). The room fittings were also lovely and the four of us fit just fine. Small but nice bathroom. Fabulous,safe location-you can walk to Times Square, Broadway etc. Lots of great deli's in the neighbourhood too. Booked on Starwood website and got excellent deal-pay 2 nights get extra night for free. Very good value for New York City. You should stay here! !\n\nReview 17:\nFirst impressions of this hotel are excellent but when you get past Reception then the lustre fades. The corridors were badly maintained, dirty and resembled an obstacle course due to the Housekeeping trollies dotted along it. This might have been acceptable but when you are paying full rate and the bedroom is even worse then there is no way back. The bedrooms seem stuck in the 1970's which was probably the last time they were substantially renovated. The bathroom looked even older and grottier. There is no air con so definitely dont stay in the summer, This hotel is a serious letdown once you get in the elevators. To be avoided at all costs.\n\nReview 18:\nStayed at this hotel in March 2010. Staff on check in were fast and friendly. The concierge and ticket /concert desks were great help. They helped us plan our tours and subways . You could buy your tickets with them. Rooms were clean and big enough for what you need them for. Walking distance to Times Square, great restaurants nearby. subway just around the corner. tour buses a few blocks away. Would stay here again because of it's great location to everything .Joanne\n\nReview 19:\nI am a frequent traveler so I am platinum member with Starwood. I have stayed at this hotel in the past and was somewhat disappointed with the service but this time was amazing. The Guest Service Manager, Jorge Guerrero and Agent, Vondeen Arrundell, went out of ther way to make my daugher and I comfortable. The service exceeded my expecations.\n\nReview 20:\nI stayed at this hotel during Hurricane Irene in August. Despite the confusion and stress created by this event and the extremely large size of the hotel, the staff were extremely professional and helpful. They did not give us any hassels about leaving a day early when we had to change our travel plans. Our room was a good size for New York, quiet, comfortable and newly renovated although the bathroom was a bit on the small size. Location is excellent. The only negative from my perspective was the massive and crowded lobby.\n\nReview 21:\nI was staying here with my husband who was delayed at the time. Be carefull with this hotel as they would not check me into the room (I had Id and resivation details) they required my husband to check in first and said that they could check me in for the current hotel fee which was 3 times what we had payed for!! and then we could try an claim the other fee for the room my husband booked back! Can I point out that we are spg members and stay in the Westin Times Square usually and have never come accross this problem. The fact that the hotel was full and that they did not need our custom at this time, does not give them the right to price up a room that we had already paid for! Do not stay in this hotel for business - it is for tourists that they can rip off!! Really disappointing, I suggest the Westin or the Marriot for business!\n\nReview 22:\nFirst time in NYC great location close to everything got a lot of great tips from the stuff specially the front desk associate her name is Debbie. if you can get the club lounge level is worth the upgrade\n\nReview 23:\nI stayed at the hotel for 4 days for a business trip and quite frankly disappointed with the service and the rooms. The only positive I can say about this hotel is location, Everything else about the hotel is second rate. The sound insulation is not poor, constant noise from outside as well as people in the next room. The hotel is currently doing construction work on some floors, if you intend to sleep past 9AM forgot it as there are constant noise from the drills. I had to change floors due to the noise. Stained carpets, missing phone instructions (rates, instructions etc), no mini bar or small fridge, outdated bathrooms. Digital lock boxes doesn't work per instruction. Staff service needs improvement as they don't seem to care about their guests. If you have a choice stay away from this hotel.\n\nReview 24:\nMy family checked in at this hotel for my son's violin audition at Julliard. My son needed some space to practice his violin for the audition next day. He did not want to disturb other people staying next to our room by practicing in the room. We explained the situation to our receptionist \"Joy\" and asked if there is any room for him to practice. After making calls, she gave us permission to use one of the ballroom for no charge. She was fantastic to make it happen and my son was able to practice without bothering the neighbors. Yesterday, we got great news that my son got accepted to Julliard. Thank you very much, Joy! Look forward to staying at your hotel again soon.\n\nReview 25:\nGreat location, however, the hotel is greatly overpriced. I found the place dirty. Our bed sheets were stained, after we had them changed the new ones had permanent stains as well. (The hotel should invest in new bed sheets). There were stains on the bathroom door, stains on the bathroom wallpaper, even brown stains on the bathroom light switch. Furniture looked old and dirty. Lastly, it took weeks for us to be reimbursed for a room charge that was taken incorrectly by the hotel. Compared to other Sheraton Hotels, this one was very disappointing.\n\nReview 26:\nI stayed at this dump on Tuesday night and can honestly say this is the worst Sheraton in the chain. I am a SPG Platinum member and stay at SPG properties all over the world. I was on a Club level, 46th floor and my room was TINY--even by NYC standards. The A/C blew luke warm air and is the type that you really can't adjust. The bathroom also was a joke in size and you have to open the door part way to be able to get in. What blows me away though is their Club Lounge. They don't have bottled water.. no bottled water? give me a break. Overall this is a dirty flea bag hotel that I would avoid like the plague. Don't stay here. Period. The ONLY good thing I can say is that they have a good location but so does the Sheraton across the street and it isn't dirty.\n\nReview 27:\nI stayed here for one night after two at the nearby W on Lexington Avenue. I was more impressed with my room at the Sheraton. I stayed on floor 26, and I think it is a newly renovated room. The bed was large and comfy, the shower was great, I wish my shower head at home had that much pressure. There was also a nice loungy type of chair by the window which was cool. The TV was a nice flat screen in the wall and took up no space. I would have given this hotel five stars had it not been for the loud hallways. It seem that everyone who came off the elevator was laughing. Was there a comedian in riding the elevator for fun? Also, I am not a big fan of staying in Time Square area, but if I had to again, I would stay here. Check in was easy. I was way early, so I did a pre-check in and put my bags in bag checked and walked around the city. The free wifi was strong.\n\nReview 28:\nThis hotel is in a great location; it's steps away from broadway shows, Times Square, and shopping. The hotel is large but surprisingly the rooms are quiet. If you can get a renovated room your stay will be even better because the decor is nice, there's a flat-screen TV, and renovated bathroom. The room is spacious enough for two people. The views are phenomenal. The hotel is near high-end dining but it's also adjacent to Stage Deli when you want a late-night snack. I will definitely stay here again.\n\nReview 29:\nI have stayed at this hotel numerous times for multiple days each stay over the last six months or so. It is consistently one of the worst hotels i've stayed in. The very dated building's flaws are faintly hidden by the paint and wallpaper, but not enough. HVAC consistently has mind of its own and often nonresponsive (and ancient). Maintenance requests go unanswered - i've given up asking. Primarily, the housekeeping and maintenance staff are consistently subpar. Rooms are consistently dirty (food remnants, paper in toilet, blue spew on bath wall, etc., etc.) or have maintenance issues (could i pleeeeeeaassse get a room with a drain or toilet that does not back up.....) upon check in and throughout stay, dishes etc. stay in halls or room for too long. Staff mostly unhelpful or clueless and a bit on the attitude side for being in the \"hospitality\" business. It seems to be an \"inmates running the asylum\" situation. For comparable money or less, take your business elsewhere.\n\nReview 30:\nThe central location and easy access to public transportation makes this my first choice for New York City. Furthermore the additonal $30 to $40 for a club level room is the best value for your money. The complimentary breakfast includes healthy options and very comprehensive, free all-day freshly brewed starbucks coffee/lattes, etc., makes this totally worth it. Not to mention the free printing and evening happy hour with complimentary hors d'oeuvres and desert.\n\nReview 31:\nThis hotel was truly 1st class, we have been to New York a few times but by far this is the best place we have every stayed in.\n\nReview 32:\nMy family stayed at the Sheraton while I attended a professional conference. The room was just marginal. They are smaller than Sheraton rooms in other places, but about average size for NYC. The room was not very clean. There was some kind of wax or other material spilled on the TV and table. In the halls the carts used to clean rooms are pushed against the walls so often that the wallpaper is torn all the way down the hall, and there must have been 5 or 6 carts in the halls at all times. It was pretty much impossible to control the temperature of the room. The only good thing about the hotel is the location--near Times Square, Rockefeller Center, and Central Park. There is a convenient 24 hour deli around the corner. Other than the location, there is not much to recommend it. I stayed at the Marriott Marquis earlier in the year and found it to be much much nicer.\n\nReview 33:\nThis our 4th night here, and haven't been able to sleep past 8am any day, or sleep before 12pm, nor have I been able to take a nap due to construction in the room next door, loud guests (on a Monday and Tuesday night around 3am high schoolers are running around the halls), and cleaning professionals screaming at each other at all times off the day and night. Have asked front desk on multiple occasions to speak to all loud persons involved, but am embarrased for my clients, and can't wait to get home to get some sleep! !\n\nReview 34:\nThis is at best one of the worst hotels I have stayed in in New York. The rooms are old and are not clean, dust was everwhere, the carpets throughout the hotel is old and dingy. The rooms are smaller than rooms in Europe. You could here everything in your room from the guest next do going to the bathroom to people walking up and down the halls. Its a great location but I would never stay there again.\n\nReview 35:\nThis hotel was chosen because of the conference rates. When I got to my room, it was a little rough around the edges. There were even bullet holes in the shower tile! To make it even worse was the fact that the walls were paper thin and you could hear the conversations in the room next door. Its only saving grace was the location. You definitely want to spend more time enjoying New York than sit in your hotel room. Right in the heart of the Theater district.\n\nReview 36:\nWas here at the Sheraton for a conference. Room was small, but adequate for business standards and the price (conference rate). I never had problems with the staff or cleanliness of the room. The lobby is a zoo, teeming with school groups and noise...not the best place to unwind, but the location of the hotel is so ideal it cannot be beat. Would consider staying again, but perhaps the club floor would be more ideal.\n\nReview 37:\nI stayed there because of a wonderful Omega conference. The first evening, the sink was clogged. I had to go downstairs to pick up the keys to my new room. A very unpleasant experience. The hotel is under construction. So, there is lots of noise. The staff is very unfriendly.\n\nReview 38:\nIf you like shopping; if you like the Theater; if you like the park or museums, then the Sheration New York hotel and towers is the best place to stay; with reasonable rates, a brand new redo, and very nice and hard working staff.\n\nReview 39:\nHad one issue with dirty water coming from bathroom tap but had a room change without any fuss or bother ,staff were very helpful and friendly.The location was great ,close to eveything , the room was good and the bed wonderful,We will be back and we will recommend this hotel to everyone\n\nReview 40:\nNot much to say, signed up for the star something program. Figured I could use the business points (conference) for a free night for the wife and I. (We use Mariotte all the time). I will never use the points earned. The staff was rude and indifferent and the building was dirty and noisy (half eaten dessert in the mini bar, half stick of butter also in the mini bar with a opened container of cheese?). Spend a couple of bucks extra and get a good nights sleep, well worth it.\n\nReview 41:\nWe had a very bad experience at another hotel and ended up here and had a lovely stay. Our rooms were great...spacious and very clean.\n\nReview 42:\nReally well situated for main tourist spots and the hop on hop off tour buses. Very comfortable bed and pillows. Room always clean and plenty of towels which were changed as often as we wanted. I always travel with my hair dryer but didn't need it, the hotel provided one that actually dried my hair just as well as mine. Despite it's size you don't feel it's unfriendly or unwelcoming, very happy all round..thank you.\n\nReview 43:\nI checked into the room and noticed that the room was quite hot on a day where the outside temps were in the low 60s. I go over to the radiator - yes, this hotel that is supposedly a four star hotel does not have a thermostat to control the temperature in the room. I moved the knob to cool and an hour later the room was still quite hot. Maintenance comes and tells me that the system is not turned on to allow air conditioning since it is early April (only heat comes out) and that I need to crack open to get the room to cool down. Are you kidding me? NEVER will stay here again!\n\nReview 44:\nGreat location, friendly staff, but.... Stayed at the Sheraton for work. Corporate rate was *very reasonable* for Manhattan and check-in was efficient. However, the elevators serving the high tier floors were SO inefficient that it literally required a 4-7 minute wait each time I ascended/descended to my room on the 34th floor. Even with six elevators serving the high floors I was forced to wait for the \"next one\" at least once during my stay. The 34th floor hallway was \"beat up\" with scuff marks on the walls and bumpy carpet. The room was clean but the shades did not cover the windows enough to block out all light and there were no curtains. Furniture was old and scuffed. Bathroom was clean but very small with mold clearly visible on the ceiling. Ear plugs a *must* given the thin walls....\n\nReview 45:\nJust come back from honeymoon where we stayed at this hotel for an entire week. The room was great, the staff were very friendly, and extremely helpful (when we had problems with tickets we booked externally through first choice). The hotel is ideally located between Central Park, Broadway and Time Square, depending where your room is. We had a superb view of time square! You don't generally hear much from inside your room, but outside the hotel front, it's absolutely mental with people and touts... After a few days we used the side entrance which is much quieter. We didn't use the hotel for food as there are plenty of restaurants in the local area, with cheaper alternatives towards 8th, 9th and 10th. Plus 5th avenue a short distance for all you shopaholics. We'd return to this hotel again definately. At a push - the only negative thing we can think of is that there is no kettle in the room, us Brits love normal tea and guest services only appear to provide Earl Grey which is well, Eurgh.. They do star bucks coffee though, so don't panic!\n\nReview 46:\nWe arrived at the NY sheraton on new years eve, what a drama! when we finally got ot the hotel, my family of 5 could not get anyone to help with bags,(despite 2 porters standing and looking at us struggling with them! ), did not get the rooms requested, ( with no one interested about our problem), and had to wait until 7pm to get into our second room. Thr rooms were OK, great beds, but alot of things did not work, eg:A/C, the shower blocked up. Over all, for the price, I would look elsewhere.\n\nReview 47:\nWe cannot understand why so many bad write ups about this place, we only experienced good. We booked through Expedia and had a great deal for 3 nights, we were given a room on the Sheraton Prefered Floor ( which I can only assume is an up grade ) the room was warm when we arrived so we just turned the radiator OFF simple, the room was great no problems at all, the bathroom was small but come on your only there to sleep in the room not to spend all your time in it. the bed was hugh and clean / comfortable, we had great views looking toward Times Square. The position of the hotel is EXCELLENT accessable to all things, the Subway is next door, the bus stop outside, there are many cafes breakfast and diners close by. The lobby area is hustle and bustle but that only adds to the atmosphere, it is a great hotel we are seasoned travellers and have high expectations ourselves, if you need any more info please give me a shout stuart62@tiscali.co.uk.\n\nReview 48:\nOk so it's not the Waldorf but for the location and the price you can't go wrong with this hotel. This was my first visit to New York so I spent most of my time out exploring the city, but it was nice to come back to a large comfy bed and warm room. We were on the 23rd floor so we had a great view and it was always very easy to get a taxi from out the front of the Sheraton. I found the room quite spacious, even when filled with all our ski gear and the shower pressure was good. Watch out if calling international on the hotel phones though, no prices are listed and it was very expensive as we found out when we got our bill. There are lots of deli's and cafes nearby for breakfast and lunch and you're close enough to Times Square and Broadway but also within walking distance of Central Park and Fifth Ave. Great Place for tourists who want somewhere clean and comfortable.\n\nReview 49:\nHaving read some reviews for this hotel our expectations were not very high ,however we were pleasantly surprised.Lobby area and reception were clean and well presented and staff very helpful. It was obvious some renovations have been made and were still taking place and to us the hotel looked very clean throughout . Our room was very clean and adequate for our stay in New York. Only gripe we have was that room was next to the elevator mechanics which meant we could hear a drone in our room.Maybe we should have asked for a change of room but to be honest it did not bother us that much. Maybe we are easily pleased compared to some reviewers but we would definately look at returning to this hotel if we visit New York again.\n\nReview 50:\nThe hotel is in a good location, in Midtown Manhattan. One of the beds in the room had some kind of trash, under the covers. We asked to have the bed remade. The window shutters were covered with thick dust, that we asked to have removed, because we have some allergies. The cleaning staff supervisor said it was not the day to clean them. They promised it would be cleaned and it was not.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27592, "query_start_index": 27594, "query_end_index": 27594, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 732, 1534, 2592, 3454, 3545, 4571, 4929, 5136, 5448, 5515, 5988, 6770, 7014, 7165, 7362, 7957, 8620, 9105, 9463, 10005, 10859, 11076, 11895, 12585, 13150, 13929, 14812, 15330, 16329, 16809, 16949, 17838, 18376, 18792, 19267, 19699, 19988, 20231, 20532, 21023, 21170, 21602, 22197, 23011, 24078, 24588, 25555, 26448, 27192]}
{"id": "2514403", "pid": "2514403", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFor over $600/ night, our expectations were high. Boy, were we disappointed. The plumber had to come to the room 3 times because the toilet didn't work. The shower head was so low I had to bend down. The room was not clean. The front desk people were snooty. The closet in the room was like a fold up partition. What a disaster!\n\nReview 2:\nI love love love this hotel - mostly. The decor is fabulous - every hotel now does the hip-hotel-vibe-thing, but the SoHo Grand does it in its own individual way. My room was small, but then they always are in New York, and functioned well. The only thing I would say is, why oh why do they still have blankets on the bed? In this day and age! It's 2005 not 1955, and even my grandparents have a duvet these days. It's incredible for such a trendy hotel. The only other issue I have with the SoHo Grand is that it doesn't have enough capacity at check-in or the bar at busy periods. Overall, unless you're a tourist, SoHo is a far better place to be than midtown or uptown. I've also stayed in 60 Thompson, and I would have to say that the SoHo Grand just beats it.\n\nReview 3:\nI have been to NY 4 times this year, and stayed in 6 different hotels (2 in single trip because moved from Business trip hotel to personal trip hotel), and I have spent well over 30 nights in hotels in 8 countries this year. I normally do not right reviews, however, on this occasion I thought it necessary. I found the hotel was expensive for what was delivered. The concierge was not responsive. We spent 4 days at the hotel, and the bikes where never available. The hotel is becoming dated, and a bit worn. The turn down service came at 6pm, and if you where getting ready to head out, they did not come back, nor did the turn down service refresh the room( something you would expect at this level of hotel). We left feedback after the stay and not receive a response. If I was looking for a hotel in this area, I would suggest the James ( which I stayed at over Easter), located right around the corner.\n\nReview 4:\nThey are rude it's as simple as that. The only positive experience was making the reservation. But from checking in to trying to get the bill it was the ultimate in rude. And who wants to pay to be treated rudely?\n\nReview 5:\nWe enjoyed our stay at the Soho Grand. The staff is sophisticated without being fussy. They picked up on a subtle interaction at check in between my spouse and I and followed up with a complimentary bottle of champagne to honor his birthday. These are the little details that make life that much better. My 9 year old also enjoyed the goldfish they loaned us for the evening.\n\nReview 6:\nWe admit we strayed and tried some of the new 'Young Pretenders' in NY like the Gansvoort (pretty, but service very very lacking), and the Maritime (rooms way to small), so it was good to go back to The Soho Grand where we have stayed for some years. Some of the rooms may be looking slightly tired around the edges, but the welcome and service is second to none. It was real good to be back.\n\nReview 7:\nAlthough in the fashionable Soho district with plenty going on around.I found the hotel cold in many respects the decor of the hotel,service.The rooms are small by New york standards and are very bare and minimum which is a theme across the hotel.I only eat breakfast which was Ok at best and the only time the staff seemed engaged was when asked for the bill. There was no common meeting area which is an issue if you want to be here on business and the gym...a convereted bedroom with 4 items of equipment. My view you can do much better.\n\nReview 8:\nCheck in took forever: first the key cards didn't work. Once we got into the room, it was not as described. (We'd paid for a room with views in two directions). We asked for a different room, and were given new key cards, only one of which worked. We got into the room, stepping over a tray of dirty dishes in the doorway, and found dirty linens left behind. Yuck. Management was barely apologetic. This used to be a very sexy hotel. Now it's just sloppy.\n\nReview 9:\nWe took a quick trip to NYC and then decided to stay a few nights. Originally checked into a 'regular room' and it was just small and bland so checked to see if the Penthouse loft was available and went for it. Invited some friends to join for dinner on our private rooftop patio. Ordered caviar and Mac n cheese, drinks and had an awesome time! Loved walking around Soho as well. Had such a blast, plan to do it again!\n\nReview 10:\nThe reception staff were always nice and helpfull but the bartenders were so impolite toward customers that I went there once and for all. The rooms need a refresh and the whole Hotel is a bit decadent.\n\nReview 11:\nSoho grand has historically received horrible reviews, but during my multiple stays at this hotel, my experiences had never been that bad. HOWEVER, during my last stay here, I found the service to not only be terrible, but actually OFFENSIVE. Our reservation was messed up by an error made by their staff, but their solution was to have us pay for their mistake by reserving another room at full price. Then, the guest services person was so unbelievably rude, that I hung up with her and called 66 Thompson and Mercer Hotel to see if I could switch hotels late in the evening (unfortunately, they were both booked). Absolutely, under NO circumstances would I ever, ever recommend going to this hotel. Believe the rumors - they are TERRIBLE here!\n\nReview 12:\nWe recently stayed at the Soho Grand and both my wife and I were very impressed with the hotel. The staff were friendly, courteous and ever so helpful. The rooms although no larger than most hotels in New York were very tastefully decorated, very clean, had ample facilities and an extremely comfortable bed. The concierge service was excellent, even when my wife called when we were out, they were still able to book us a table for dinner. Our only minor issue is that the rooms facing West Broadway did suffer from the noise of the hustle and bustle of the Soho area at night. This wasn't a problem for us, but a consideration for those less used to a city.\n\nReview 13:\nThe overall lobby and decor look great when you arrive. The rooms were horrible and when we arrived at our first room it had a horrible smell of sewage. They were pleasant and switched our room for a new one and we received two complimentary glasses of champagne. On the third day, we woke up to a horrible smell of sewage again. They had maintenance come to our room and flushed something through the pipes, the smell soon dispersed. They took $100 off of our bill but the staff when we were leaving was entirely rude. The hotel is in a great location but the rooms need some TLC!\n\nReview 14:\nAmazing views, great place but they need more staff members. I waited at the bell desk, the front desk and the concierge desk while they worked with other guests. Had I seen a fully staffed desks (i.e. there were two positions at the concerige's desk, but only one person or three positions at the front desk but only one person) I would not be writing this kind of review. Had I see a fully staffed desk with a line, I would not be writing this review. Unfortunatley, I saw a skelton staff on thursday and friday nights, two prime night for a hotel like this. If you know what you want and how to get it, stay here. If you need help with your visit to NYC, then stay elsewhere\n\nReview 15:\nIt's cool, edgy, in SoHo, lovely and good-looking staff... No wonder why after 14 years this is still THE hotel to stay in downtown.\n\nReview 16:\nI wish my stay at the SoHo Grand could've been longer. The hotel is very unique and very hip. The interior is like nothing I had ever seen before. Everything about my room was perfect - bed, size, bathroom and comfort. The concierge knew a lot of NYC and was able to give me some great suggestions for restaurants and shops. The restaurant/bar had great food and the DJ played a great selection of music - Ramones, Blondie, techno, dance. And right out my front door were all the great shops of SoHo and the Village. I will never stay anywhere else when I visit NYC.\n\nReview 17:\nPositives: - Goldfish in the room. How cool is that? - Conceirge gave us a great recommendation for dinner at Besitos. - Most staff was nice (although not very friendly) - Oscar was helpful at the front desk Negatives: - Lack of technological knowledge of staff... - Waitstaff (except for one guy) were clueless and horrible. I barely was given the time of day. - General attitude was poor or at least un-caring (I'm not a fashion hipster) - Any other time we dealt with the conceirge (except for above) was poor - either no one available, or not efficient. - Automatic 20% gratutity added to breakfast bill - wouldn't have been a problem if the staff was even worth close to that. Overall, it was an ok experience. I would have rather seen them spend time training/hiring employees with a sense of customer service (regardless of the Soho location). I don't care where I am - I want to be treated like a guest and not an inconvenience.\n\nReview 18:\nMy stay this time was four nights and 5 days. The experience was magnificent! From the Doormen who took me in and escorted me out, to the housekeeping dept that I never once saw during my stay but my room was spotless every day, to the service in the bar and restaurant, it was all fit for a Queen!! Even my last day when I went to eat my last meal which I wanted to have breakfast, it was past the time and into lunch. The host saw my disapointment and accomodated me with a breakfast menu, this is just to mention one little accomodation out of many I received during my stay. I want to thank all of you for making my trip to NY so enjoyable!\n\nReview 19:\nThe hotel is trendy and fairly nice. Rooms are small to be expected. The \"pet friendly\" aspect was appealing to me as I had my small terrier with me. I had to leave him in the room several hours Saturday night and was shocked to return to my room and find him nowhere to be seen. He is an older dog so my first thought was that he had fallen ill in a corner of the room. After thoroughly searching the room I thought to call the front desk. The concierge informed me that due to noise complaints, the dog had been taken to the hotel's \"dog compound.\" I can understand how the hotel is responsible for the happiness of all of its guests and a barking dog is certainly a nuisance, but what I can't fathom is that I was not at any point called to be made aware of the situation. The very least the staff could have done would have been to leave a note explaining the disappearance of my dog.\n\nReview 20:\nThe actual hotel is great, however, we left a phone while we changing rooms due to it being very very noisy outside - the hotel kindly changed us to a room on the other side of the hotel which was a lot quieter. The phone was left charging for 5 minutes and when we called the hotel to get the phone they didn't call us back for a few hours then it was missing. Obviously stolen. The hotel have denied that it was stolen and have only reimbursed us the sum of the phone. This is my partners work phone and he lost a great deal of business from having the phone stolen. This matter was very poorly managed by the hotel and the customer service and chasing up of the matter was not what we expected from a hotel of this calibre.\n\nReview 21:\nMy second time staying there. My friend and I bring her dog and no other hotel is as dog friendly. Had a little problem with the dog barking while we were at dinner downstairs and the staff and security were understanding and helpful. The doormen seem to really enjoy their jobs. You can't go wrong with the location--cross Canal and you're in Tribeca and the Soho area is great for shopping. We'll be going again as soon as we have the money! !\n\nReview 22:\nThe Soho Grand was one of downtown's first truly hip hotels. Taking hints from the architectural history of Soho, the hotel was designed with a certain neo 19th century industrial chic. However, while certainly groundbreaking at the time, the hotel has begun to be passed by newer and more comfortable establishments. The rooms seem plain, drab, and small, and the lobby and bar dark and somewhat pedestrian. Yet, the location is the best! You will be in the heart of the Soho scene directly on West Broadway. If this hotel had better prices, it would be wonderful. However, at the prices they charge, it simply is not worth it.\n\nReview 23:\nWhat more can I say? Excellent service, Couldn't do enough for us. Well located. Would highly recommend this hotel for couples, singles or business. Really great all rounder\n\nReview 24:\nReturned home on the 8th of December and I cannot wait to go back. I read such mixed reviews on this hotel so I was quite apprehensive. I needn't have worried, from stepping out of the cab to getting back in for my return journey home 4 days later my stay was perfect. The staff were totally professional, but still approachable and friendly and very very helpful. The rooms are small compared to some hotels but we didn't feel cramped at all, even taking into account our 3 huge suitcases. We were on the 11th floor and had brilliant views of the Chrysler building, Empire State etc. Watch out for the measures in the hotel bar they are very friendly!!!! We had quite a night in there, or so my husband tells me, I don't remember a thing and I only had 2 drinks!! The food in the hotel is excellent and there are also plenty of great places to eat in the area around the hotel. The shopping is also good. In short I would definitely recommend this hotel.\n\nReview 25:\nI currently live in London, but was a resident of NYC for ten years.... I have to say that as a New Yorker staying at the Soho Grand is always a treat.... The service is impeccable, the rooms are just lovely and you're close to everything. I'll move back to New York eventually, but I consider the Soho Grand my new home for when I'm home...\n\nReview 26:\nThe only good thing about this hotel is location. Otherwise, the rooms are small, it's loud, it's filled with stupid hipsters and it's way, way over priced. We asked for a quite room so they decided to put near the pantry where the free coffee is (that's right -- a \"four star\" hotel without coffee in the room) so every morning you'd hear dozens of slamming doors. The hotel was sold out during the weekend so there was no moving. The bed was tiny, the room was crappy -- it wasn't even well decorated. The bottom line find another hotel if you want a good time in NYC.\n\nReview 27:\nWhen in New York with friends or visiting my daughter, I have always stayed uptown because I didnt know any better. I love to shop in Soho but couldn't find a place I felt comfortable and secure to stay. My daughter kept raving about the Soho Grand and she was soooo right. My sister and I are in our 50's and we loved it. I never encountered a rude or abrupt employee, was greeted as if I was the most important guest that weekend. The room service was faster than imagined and the location was ideal for shopping and eating out. I will never stay uptown again and will plan to stay at the SOHO GRAND everytime. They are very customer orientated.\n\nReview 28:\nWe arrived to be greeted by VERY friendly and attentive staff. We were advised we were being upgraded to an Exec Room, we were told it was the 2nd best level of room in the hotel. When we got to the room I was relieved to be upgraded, and was very worried to think what the other rooms were like.... Suffice to say the roms are in dire need of an update.... The friendly staff and surrounding area more than made up for the tired room however. We had a good stay and I left feeling it was very good value. A word of warning, if you do need to go anywhere outside of the Soho area, allow more time than you think, the traffic around Soho is TERRIBLE!\n\nReview 29:\nOK the location is good, the lobby is nice and the decoration is not bad but that's it. The rooms are ridiculy small the service is not bad, just terrible ! The concierge is desatrous. Every body working at the hotel is condescendant and pretentious. And our stay was very expensive ! Don't go to that hotel ! At any price !\n\nReview 30:\nWe have just returned from a saturday night stay. We drove into the city approx. at 5:30pm. (thru holland tunnel which is about 10 blocks from hotel) called the hotel for directions and did not get to the hotel until 7:30pm because of wrong directions given 3 seperate times by hotel staff (concierge). The lobby is great place to hang-out for drinks and cool scene. Hotel room and bathroom was tiny--air conditioner and heater did not work. Asked for walking directions from concierge to restaurant reccomemended by concierge and directions again were wrong. We were told that we needed to give valet 30 minutes lead time to retrieve our car , did so, then had to wait another 35-40 minutes when we arrived because they did not respond to our first request (our friends we were with, never received their car and had to walk 2 blocks to the garage to get it themselves even after being told repeatedly that thier car was enroute). All in all the staff was very friendly but the staff especially the concirege did not have a clue to running an upscale effiecient hotel that caters to upscale clinentele.\n\nReview 31:\nI travel fairly frequently to NYC for both business and pleasure. I had heard good things about this hotel, but I must say I was quite disappointed. The Lobby and dining areas were beautiful and chic. The meals we ate in these areas were very good-not great. The actual hotel room, however, was small and cramped. We stayed in the \"Grand Corner King\" room which was more expensive, yet only slightly larger than a normal room. When we opened our window, it served as a magnet for all of the cigarette smoke on the floor. With a few exceptions, I found the staff to be very aloof. Our $720/night, (plus taxes) room included an in-room continental breakfast. We scheduled it for 9 am, yet it took 3 phone calls to get it to us by 10 am. All in all, I might eat here again, but I definitely won't stay here again.\n\nReview 32:\nWe accidentally booked the Soho Grand and it was a good find. The hotel is located away from the business hustle of the city, but right next to kitchy Canal street and trendy Soho. The building interior has that unique NYC pre- war feeling. The guest rooms are average with nothing exceptional, and the corridors try for chic but look more cheap. One major disappointment was the shower. When paying so much for a hotel room, I don't appreciate the water saving misting shower. We loved the lobby lounge - an excellent place for out of the way business meetings. The restaurant was the biggest surprise. Small, cosy, excellent food. I didnt feel the same hospitality nor glam factor of the other nearby Soho boutique restaurants, but will definitely go back for the dining and may try the rooms again if the price is right.\n\nReview 33:\nOutstanding service. On all levels, staff could not have been nicer or more helpful. From the moment we arrived to the time we left and the doorman found us the best cabbie in New York City, everyone at this hotel made sure we had a great visit. Our room on the 12th floor was comfortable, spotlessly clean and had a fantastic view looking uptown. The window shades were thick so we could sleep late, and the walls must have had super soundproofing because we could not hear anything in the rooms on either side of us during our entire stay, despite the fact that the hotel was fully booked. We will definitely come back here.\n\nReview 34:\nI have stayed at the Soho Grand for approximately 6-years but after my last visit I won't be going back. Although the lobby bar and restaurant are great, and most of the staff are wonderful, my last experience was so disturbing I can't risk going back! Unfortunately my room, in particular the bed linen, was so dirty that it was a health hazzard.. The duvet was stained, and when I reached for the bed-side phone to call for help, I encountered an incredibly filthy bedside table. All-in-all a very disgusting experience and the hotel is definitely not to be recommended.\n\nReview 35:\nGreat location, close to everything. Beautiful hotel. But they have bedbugs, just saying.\n\nReview 36:\nTo stay at the Soho Grand is to be treated like royalty. The staff is attentive, polite and accomodating in every way. Any time I called for something it was delivered within minutes and everyone is courteous and helpful. The decor is grand (as the name suggests) and the rooms are cozy with Bose stereo alarm CD radios and flat screen TVs. They even have a DVD/CD player with a selection of CDs you can try out and purchase. You can borrow a bike to ride, an iPod to listen to, and even have a goldfish if you get lonely (all inlcuded in the room price)! As they welcome pets, I was able to bring my dog into the lobby when I checked in and out, I could order dog food and treats, even a bed if I needed one, and they had water for him outside the hotel in the \"dog bar\". Highly recommended.\n\nReview 37:\nYes, it's got a hip reputation, but it's glory days are clearly over: 1.Reported light broken upon check in. Five nights later, it still wasn't fixed. 2.Bfast service in restaurant was GLACIAL. Plus they have the nerve to automatically add 20% tip for a single diner. In the restaurant, not room service! 3.Newspaper finally showed up 3 mornings in to my stay. 4.Only one window (of 2) in room would open. 5.picture on TV was awful 6.no a/c in the hallways 7. a/c unit in room sounded ancient--very noisy. 8.single stairmaster in the gym is clunky/has seen better days. I stayed here because it's so close to my office but for these rates there are much better options in the area, including a simple Hamptons Inn and Hilton Garden Inn, both of which are brand new.\n\nReview 38:\nSoHo Grand is a great hotel to splurge on. It's perfectly located at the bottom of SoHo. Plus, it's close to several subway lines. The staff was very friendly. Rooms were a reasonable size for NY. Beds were very comfy. Our room had a great northern view of the city. They offer to bring a Bose iPod dock to the room. Also, I like the apples in the lobby to snack on. Very cool atmosphere. I'd definitely stay again if I felt like splurging.\n\nReview 39:\nStayed at the Soho Grand In April for 5 nights and loved every moment of it. This was our 7th visit to New York and hotel was everything we wished for. Loved the fact the hotel was very modern and great location. I have stayed in many 5* stars hotels and cannot understand why people on here don't rate the hotel. If you want to stay somewhere different and different area The Soho Grand is the place to stay.\n\nReview 40:\nMy family and I stayed at the Soho Grand Hotel over President's Day Weekend. If you want Soho, steps from art galleries, great boutique shopping while staying at a very safe and very accommodating hotel that's very chic and cool? Stay at the Soho Grand. Your kids will love the goldfish and you will love the complimentary glass of champagne at check-in. Now that's how everyone should start a holiday weekend!\n\nReview 41:\nI've stayed at the Soho Grand several times for business and I will stay here again next time I plan to stay in Soho. The location is perfect, close to many interesting shops, restaurants, and galleries in Soho - all within easy walking distance. The service at the hotel is stellar and I've never had any issues with attitude or promptness with any requests that I've had. The rooms are small, but I've stayed in many hotels in New York and I would say the size of the rooms are average for the location. The rooms supply a robe, slippers, and mini bar and the beds are very comfortable. I recommend having a meal or cocktail in the restaurant. The atmosphere is very hip, the food is fair, and many locals come to this hotel restaurant which speaks to the special vibe of the hotel. I enjoy staying in SOHO since it is a little more relaxed and less commercial than mid town. If you want to be where all the touristy action is then I would recommend staying in one of the mid town hotels by Time Square.\n\nReview 42:\nEven though I live in NYC, I was looking for a fabulous place to take my husband for our anniversary and found it at the Grand. The staff was highly attentive and the room wonderful. When I called and asked about discounts they explained about their loyalty program - all good stuff, didn't cost extra and it got us a discount! While we were celebrating our 3rd anniversary - the entire family came (including our 1 year old and our 7 year old dog). They made each and every one of us feel at home. We took advantage of it all - grand kids, dogs, the gold fish - and just loved it.\n\nReview 43:\nI was recently in NY for a couple of days and stayed at the Soho Grand for one night (as opposed to my planned 5 nights). I was actually enchanted at arrival: amazing deco in the lobby, jazz and laughs at the bar and I was sipping champagne while checking in...how wonderful! I was less smiley when I saw how small my $300-a night room was but yet again room size was never a selling point for the Grand. And the mini bar was filled with chocolates and nuts from all over the world and chic of the chicest Fiji water... My enchantment really vanished after the first night: was it the constant noise from the central air con ventilators, the $100 I paid for breakfast (consisting of miserable eggs and toasts and not so good pancakes), or the bathroom so tiny that you could not close the door if there was more than one person in it? All I know is I checked out as soon as possible the day after, checked into the Sofitel Hotel midtown (really great one btw) and made great use of the tube and (cheap) cabs to go downtown.\n\nReview 44:\nLike most 'boutique' hotels, the service is poor. The staff are always amateurs who would prefer to be doing another job - and all far 'too cool for school'. This place still thinks that it's the real deal. It isn't. Not only that, but is needs a makeover as a matter or urgency. Everything about it is tired. They should invest in double glazing because it has to be one of the noisiest hotels in NYC. By the way, it is unacceptable to have to wait 25 minutes to check-in.\n\nReview 45:\nJust had a 3 day break at the Soho Grand. The public areas are wonderful, very trendy. The bar is hip & fun, the staff friendly. But our room was tiny & dark and very very hot. Couldn't sort the air con out. Wonderfully the windows did open but the traffic noise was non-stop - yellow cabs hooting and honking. (7th floor so quite high). Felt the hotel was overpriced, not very comfy and we wouldn't go back again. There is too much competition. The Soho area is a must to stay in.\n\nReview 46:\nI just went to the Soho Grand along with my girlfriend and found it great, despite previous comments I read here. The staff is friendly and helpful (they open doors when you walk in, they take your luggage, but, most of all... they are prompt and fast! ), the hotel design is very good and reminds you of the \"old NY\" (it's not one of those so-called minimal-chic like W, hotels that seems old after a couple of years...). Rooms are good although pretty small, like everywhere in the city. What really makes a difference is the hotel location and friendly staff, besides the glamour you feel when you are there. I recommend this hotel to all Soho lovers.\n\nReview 47:\nThe best hotel in the world to travel with your dog. The bar/lounge is the best in the city,and you may sit there with your dog too. And the doormen are marvelous.\n\nReview 48:\nApon walking uP to the front door 2 gentlemen open the doors for us, nice except 3 steps later you have to open your own 2nd set of doors to get in, odd. Apon walking in there's what appears to be a checkin desk on the left. We stood there for 5 mins alone finally went outside to ask the door guy where the desk person was and he said \"oh checkins on the 2nd floor\"' You'd think they'd tell new guest with bags in their hands this. Finally really ugly and old rooms.\n\nReview 49:\nWe arrived to this hotel as we want to be inside the Soho area. The room was quite small but it's not unusual to have in Manhattan small rooms for high prices. Anyway, the architecture was amazing, attractive decoration according to the spirit of the area. Its lobby is something to get known. The location was optimal, beside all the art and fashion stores. Also the subway gates are nearby. It had bycicles to ride along. I think that the high rate is according much more on its location than the whole service. It's a very advisable hotel if you want to know deeply the Soho and live Manhattan from another perspective.\n\nReview 50:\nWe were here the second weekend in February, and except for the attractive lobby and bar area, found it awful. The room was tiny and what little furniture there was looked like it came from an old college dorm. We asked to have a newspaper delivered in the morning -- none came. The noise from the lobby bar kept up awake until 3 a.m. (poor design), and the traffic noise was unusually loud for that part of town (lousy window insulation). Finally, when we checked out Sunday morning, we were told that we would have to wait 45 minutes for our valeted car ($45 for one night) to be delivered. In fact, it was out front in 10 minutes, but no one bothered to tell us. Never again!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29685, "query_start_index": 29687, "query_end_index": 29687, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 516, 1293, 2213, 2438, 2825, 3229, 3781, 4248, 4679, 4894, 5653, 6325, 6919, 7609, 7754, 8333, 9282, 9939, 10840, 11579, 12037, 12678, 12864, 13832, 14186, 14769, 15429, 16091, 16428, 17544, 18367, 19203, 19842, 20427, 20529, 21334, 22112, 22565, 22987, 23410, 24428, 25022, 26058, 26544, 27038, 27705, 27881, 28361, 28996]}
{"id": "601686", "pid": "601686", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDue some unforeseen changes in our travel plans, we needed a hotel in Amsterdam for a couple of nights right away. We had never heard of Movenpick but it was the cheapest on the list that didn't look like a dive. So we took a chance and booked it. It turned out to be a very upscale business hotel with plenty of amenities, very well appointed rooms and excellent service all around. My only complaint would be the breakfast buffet, which is bad to say the least and expensive at \u00e2\u201a\u00ac23 and should be skipped. The hotel is also about a 25 minute walk from Centraal Station, but there is also a tram station not too far. Another pleasant surprise was Amsterbike, a bike rental place in the garage right under the hotel. The rates were very reasonable (\u00e2\u201a\u00ac20 for two days) and I got a nice new bike that looked like a regular Amsterdam bike, not like the usual tourist rental bike. The owner was very friendly and suggested a couple of tours.\n\nReview 2:\nStylish and modern but not very comfortable. Strange narrow twin beds, tiny quilts and no top sheets. Warm but not hot water, maybe to prevent burns since taps are confusing. There are many other hotels with a better location so even with a very good price, would not choose this hotel again.\n\nReview 3:\nGood hotel, good shape.Great view from upper floors. Stuff at the reception could be better, concierge desk very good and helpful.\n\nReview 4:\nThis is going to be a great hotel for the business traveler once they work out all the bugs in the hotel facilities and finish the hotel. At this time, I would not recommend that anyone stay here. During my October 6-8 stay, there was no hot water in the hotel one day, and neither the free WIFI nor the paid ADSL worked on a consistent basis. Additionally, certain wooden furnishings in the bathroom had not be finished. This was actually funny because when you left a most towel on these furnishing it lifted the stain off. Also, please note that this hotel is not in the city centre as advertised. It is a good 15 minute walk to Centraal Station. The walk is a bit scary at night when the Tram is not running. You have to go under the train tracks and across traffic in a dimly light area.\n\nReview 5:\nStayed for 3 nights There is nothing in the surrounding \u00e2\u20ac\u201c nothing The only way to get to the city is by Tram (not really frequent \u00e2\u20ac\u201c and it is not really worth to wait in the cold for 15 minutes to take you from the city to the hotel) or Taxi - thus it is really unclear why they call it city center ?? Rooms are nice but the impression is you are in a 3 star hotel (e.g. IBIS) not a 4 stars (in some rooms they have only Shower) Amsterdam is nice, be careful if you want a City Break it is not the hotel for you.\n\nReview 6:\nHotel is nice and of a 4star standard although it surprisingly does not have a swimming pool or a steam room, instead it has 2 sauna's. Room was spacious enough and had free wi-fi, which was essential. It is located a little out of Amsterdam Centre and although the hotel says it's only a 10 min walk, it's actually about 20 mins if you're in good shape. The reception service is also not great. Our room was not ready when we arrived to check in and there is no queing system at reception, so there was usually a bit of a wait with people queue jumping, which the reception staff did not seem to care about. I would advise staying there only if you get a very good deal on price and there is nothing comparable available closer to town.\n\nReview 7:\nAs a tourist that comes to foreign country, we expected to get help from the concierge we arrived at the Hotel and we couldnt get a bellman to help us with our luggage,at the end we had to carry our own luggage, we stayed there for 3 nights and in the morning of our departure we explain to them that we were 3 people with 5 pieces of luggage and we needed a big taxi when we were ready to go a smal taxi was there and couldnt fit the luggage, we told the concierge that the taxi coudnt fit luggage then the concierge said take two taxis we asked them to that we needed a bigger vehicle and he refused telling us call your own taxi, we did take our own taxi, the didnt want to help their guests by the way we almost missed our flight. POOR SERVICE FOR A HOTEL THAT IS IN THE SERVICE BUSINESS. THE CLERK AND FRONT OFFICE WERE RUDE AND UNHELPULL.\n\nReview 8:\nHotel is located a little north of centre (I think I would have preferred something more in town to be closer to shops & restaurants), but has a free shuttle to/from the central train station. Concierge service is excellent, so be sure to ask about tours and such. Restaurant is expensive, but the bar serves food all day until midnight, with large portions so it's good value. I swear the martinis were doubles. Rooms are small but nice, with cool step-in showers that have no doors because a wall of glass shields the shower area from the rest of the bathroom. No tubs, though. Lots of shelf space in the bathrooms for toilettries, etc. Internet available in-room, with several options ranging from \"free limited\" to the works. We used the free limited, which was completely adequate for what we wanted to do (email, surf, online games). If you want to do a lot of downloading of things, though (such as lots of email attachments, online videos, or things involving a lot of graphics), you'll want to use a paid option (\"limited\" referred to bandwidth, 512kb/sec).\n\nReview 9:\nstayed for a weekend at this modern and stylish four star hotel with an almost perfect location (not in old town and a little bit away from the main sights) - only one tram stop away from the Amsrerdam Centraal train station (or 10 mins walk). The hotel is located right at the ferry terminal for cruise ships and from high floors offers a panoramic view of the city and at the docking cruise ships. The modern medium sized room had a king sized bed and a sofa was elegantly decorated and contained coffee making facilities. Immaculately clean, high quality toiletries inlcuded two good sized packs of bath salt. Nothing to complain about, attentive service ate the reception, you also receive LH miles for the stay.\n\nReview 10:\nIf you're looking for a clean modern hotel in Amsterdam this one certainly fits the bill. Nice spacious room, good bathroom and a relaxing sauna make for a comfortable spa. The location is a brisk 10 minutes walk from Central station, so a bit out of town which may or may not be a good thing. There is a shuttle bus if you don't fancy the walk. Fantastic view over the city and harbour. Would recommend without hesitation.\n\nReview 11:\nThere's a lot to be said for efficiency and this was efficient. The views were fantastic. I recommend that you ask for a room facing back towards the city as its more interesting. It's good that you can open the window even though it's airconditioned . The crucial thing is that it is some way to walk from the main commercial centre around Centraal Station and this walk could seem rather desolate in winter. It is right next door to the new concert hall and quite close to the fantastic public library. Breakfast is expensive but there is a Subway in the same block serving the nearby office buildings. Also in the same block is the passenger ship terminal. The concierges run a shuttle service to the station and the tram also stops outside.\n\nReview 12:\nWe had the unfortunate experience of staying here Mon through Sat of one week, while on business in Amsterdam. This hotel has four stars but must have no maintenence program. The first room we were checked into had a safe that didn't work and couldn't be repaired by maintenence. They moved us(we had to repack ourselves, of course) to another room, lower floor with a safe that worked for a few days. Guess what? As I am writing this review maintenence is trying to fix the safe in this room!! And this hotel is barely a year old and has four stars. Also broken in this room was the telephone for four days. I missed a most important message and because of this,an enormous problem was caused. If you want a room with no safe and no phone why pay for a four star hotel!! The service at the front desk is terse and insensitive to business needs. They seem to have no maintenence program at all. Also mundane things as well, such as no soap and tissues were constant problems. Swiss efficiency? Stay elsewhere.\n\nReview 13:\nHaving got a deal on this hotel I was dubious about the quality however I was pleasantly surprised on arrival. Close to the central train station and shops, bars cafes etc it was the perfect base to explore Amsterdam. The hotel was modern and clean. There was a lovely gym with a sauna and relaxation area which was needed after the long days of walking around sightseeing! As an added bonus I was always the only one using the saunas. Service was polite and friendly however room service was slower than I would expect. Overall a good experience and I will be returning on my next trip to Amsterdam.\n\nReview 14:\nhi i stayed in this hotel in Nov 2006, with my girlfriend. It had some good reviews, and thought it would be good place to stay. It is a nice airy hotel, with lots of nice modern touches. But it had some SERIOUS downside to it! 1) Firtsly , there was no bath in the room, it was a walk in shower, which was fine, but am used to baths. 2) Service at the front desk was very poor, it was like waiting at an airport check in counter, as there just wasnt enought staff to deal with the ques. 3) the hotel entrance is a small revolving door, hidden beneath a bridge!!! this is absoultely shocking! !, although you can see the hotel from the station, when you get closer, you just dont know how to get to the entrance!! 4) it is about 20 min walk form central station and the nigt life areas, but WOMEN be careful, as it is a little scary , and dark when walking back from a night out to the hotel! !\n\nReview 15:\nI took a last minute internet special via TripAdvisor and felt that the hotel did not deliver the commitments made on their web page and booking agents. I took their \"Executive Suite\" option and was promised an \"Executive Breakfast\" which turned out to be my choice of coffee or orange juice. Additional 23E for the real breakfast. I was also promised a complimentary stocked mini-bar - the fridge was empty... It is a tram ride to anywhere open at night. The \"Free Wi-Fi Internet\" turned out to be throttled. Basic email OK, but Hulu and YouTube was a non-starter. I will keep looking for my Amsterdam home away, this was not it.\n\nReview 16:\nSpotlessly clean, absolutely gorgeous views. Location is a bit weird (it's sort of on its own mini-manmade-peninsula-thing?) but convenient to main train station. They run a shuttle bus every half hour or so to the rail station, so if you don't feel like the odd 500m walk along a construction-laden waterfront you do have that option. Rooms are big, lovely amenities, extremely friendly staff, very accommodating. Was extremely pleasantly surprised by this little gem given the price I paid (under $100) and the location right in the city center. Good for disabled access too. Easily up to the 4 star standard. Lacks any \"charm\" as is completely modern, but definitely a wonderful value. Thanks!\n\nReview 17:\nHave stayed in M\u00c3\u00b6venpick for several times and if you don't mind the location, it's the best hotel in Amsterdam. Stunning breakfast, clean rooms, best view to the city (if you ask for a room at the top floors), several saunas, ok gym, nice lobby bar etc. Worth of all the money!\n\nReview 18:\nHotel is conveniently located near the Central Station. Very big and modern rooms for an Amsterdam hotel. Nice scenic views in to the river (/sea). Modern place, very clean and comes with an international atmosphere. Room was located on a 15th floor. Breakfast was extensive and the restaurant was nicely decorated. Basic speed internet was free of charge (WLAN). Very good experience all-in-all.\n\nReview 19:\nThe hotel is very modern and with very pleasant and attentive staff. Furthermore, the view is nice and the rooms are a very comfortable size. Perhaps because most of the guests were business travelers, the hotel atmosphere was also quiet. I suppose any negatives about Movenpick depends on how much you paid. If you paid full price, you won't appreciate that it is just north of the city center. About 1 mile north of Dam Square, but much closer to Centraal Station and other trams. Also, you must walk up to a bridge and then under it to get to the heart of the city. At night some might find this intimidating, but it is quite safe. Again, it is not a long journey.\n\nReview 20:\nThis Swiss owned and managed hotel is an outstanding value. I paid US$100/night through Priceline. This four-star property is only about a year and a half old and offers outstanding views of the city and waterfront. Rooms are modern, quiet, extra clean and comfortable. The Duch make up their beds differently than Americans, so the pics on their website make them look like two singles put together. I can assure you that the beds at the Movenpick are nice king/queen size. The staff is courtious and efficient and they provide a free shuttle service between the hotel and Central Station that runs every half hour. As an option, you can also take tram #25 that will drop you, or pick you up at the far corner of the building. The food is great and the bar is quite fun. You will have no distressing 'surprises' if you book your next stay in Amsterdam at the Movenpick. With the currency exchange rate as unfavorable to Americans as it is right now, this hotel offers the best price : value in Amsterdam. It's completely non-smoking, too!\n\nReview 21:\nA very comfortable, quiet and spotlessly clean hotel. The people who complain about walking into town really should get a life, it's only 15 minutes for goodness sake! However ,on arrival I had to fight long and hard to get the free breakfast that I was entitled to (and that was after a very long and fraught journey). Also one of the people on the concierge desk really needs to go for a personality transplant - I asked him one (wet) day if the courtesy bus was going into town, he said \"two people?\" and when I said yes he said \"NO\". That was his one word answer to a reasonable and polite enquiry about the bus that the hotel advertise as going on request. UNBELIEVABLE.\n\nReview 22:\nEverything is perfect in this hotel. Maybe the location is the only weak point, because it is a little bit outside from the main centre of amsterdam (15mn by walk)\n\nReview 23:\nstayed here for 3 nights in july drinks and food and hotel way overpriced we had free breakfast at the hotel but had to wait for ages while there so the hotel could confirm this this was annoying breakfast i found average hotel was clean and good views from room but thats about it and i would not return dam station easy to get to by tram one stop i think and free mini bus to station by hotel was good but you have to book in advance it goes every 30mins also went to the gym what a joke stuff missing on weight stuff got to be the worse gym i have ever seen\n\nReview 24:\nNice room nice staff good bed not far to walk in to town or just jump on the tram they run from just out side \u00e2\u201a\u00ac7 24 hour pass tajes u all over the dam Big thanks to all the team @ the Movenpick - keep up the good work As I will be coming back All the best mr & mrs Johnson room 606\n\nReview 25:\nStopped on high floor with excellent view. Excellent business style of hotel. Slightly out of town, but only a short walk or tram ride to Centraal Station. Offers a shuttle from station to hotel.\n\nReview 26:\nHotel close to Central Station. Rooms clean and well kept. Large and comfortable bed good size room. Bathroom large with large shower. Views from upper floor rooms gives a great panorama of the city. Breakfast was a good hot and cold buffet. Travel from airport by train was quick cheap and efficient. Trams easy to use and tram 25 & 26 leave you outside the hotel. Work on a new bit of canel outside the hotel meant a slightly longer walk but tram to pier terminal (Stay on Pier Terminal tram to line end just past the hotel as you do not have to cross the road) was slightly closer. Canel boats pick up is close to hotel and was worth the day ticket. Transport day(S)Travel pass is cheap and worth the cost even if only used several times as walking covers the city easily. Tram stop from Central Station to pier terminal was hard to find due to construction work outside central station ask for help it is near the bus station. Loved Amsterdam and the hotel was great for our 3 night stay.\n\nReview 27:\nWe were extremely pleased about the quality of the hotel, our 15th floor room was spacious, clean, tastefully decorated, had heaps of English TV channels, and the best thing was the vast view of the City. This being my 4th visit to Amsterdam I did find that compared to staying in cheap central hostels or hotels that the location was a little far out to easily walk to attractions, especially when it's cold and raining but it's much more comfortable once in the hotel! The concierge run a shuttle to the train station every 30 minutes which you need to book in advance, so this was a good option a couple of times as there are good connections to trams at the station, or there is one tram that comes more infrequently outside the hotel. We didn't drive and hence didn't need parking, but when we were checking in I heard reception explaining to another guest that there isn't any parking agreement and that it cost \u00e2\u201a\u00ac22pd to park near the hotel- this sounded quite expensive! !\n\nReview 28:\nThe hotel is only one tram stop from the train station but it is in an isolated area outside the central city. The room was really nice, funky design and very comfortable. Breakfast buffet was great. two computers available for free in the lobby. Odd that they had such funky design and old-style cathode ray television that was small in the room. Overall, if you can get a good rate here, I would recommend it as long as you don't mind having to ride the tram (the stop is right in front of the hotel) to get anywhere.\n\nReview 29:\nMe and partner joined the Insight Vacation on our trip, while in Amsterdam we stayed in this hotel. This hotel was of very high standard, it's at a reasonably good location alongside the waterfront, and within 10 mins of tram ride to the City district. When we checked in, the hotel gave us a room with two single beds, so I called up reception and ask if we could have a double-bed instead. Within 10 mins, we are in another room further down the corridor, with a double-bed. Very tidy and clean rooms, very well equipped. Complimentary internet provided as well. Definitely great customer service!\n\nReview 30:\nThis hotel was clean and comfortable but nothing special. The location was a little akward and isolated. It was walking distance from the train station though. The tourist attractions were a bit further but within walking distance if you are used to walking. The concierge was helpful with ideas for things to do. The lobby was crowded at times.\n\nReview 31:\nThe Movenpick is a short 10 minute walk from Centraal Station, making it close to the city centre. The room was clean and spacious, although a little pricey if you are planning to spend not a lot of time there. The bar was nice, and the food in the restaurant was fantastic, especially the fishcakes and steak. The bar and restaurant are quite expensive, but probably not more so than a comparable hotel. There was also a fridge in the room if you wanted to buy your own drinks for in-room. Being slightly outside the centre also meant it was quiet, although you could hear trains in the distance but they didn't disturb our sleep. Now I know Amsterdam a bit better I would probably pick a canal street to be more central but would recommend this hotel. My only complaint would be the pillows which seemed to have no substance, however we didn't get round to mentioning this, but I expect if we had it would have been rectified.\n\nReview 32:\nStayed at hotel for a conference & was pleasantly surprised. Staff and facilities are good, just a shame of it's location. For anyone visiting Amsterdam on leisure, I'd suggest staying a bit more central, however if the rate is right and you don't mind a 15 minute walk to Damrak (central station etc) then this is a good option.\n\nReview 33:\nWe stayed for two nights at this hotel and were not very impressed. It is a 20 minutes from central Amsterdam and it is not a very pleasant walk. The bed is super uncomfortable with two little pillows and two small light duvets which is strange considering we had a queen size bed and the weather was freezing in Amsterdam in the middle of April. The shower pressure was terrible and the the water didn't get too hot. The service was ok. When we asked for extra clean towels they arrived 1/2 hr later and we had to call twice. The free shuttle service to central station was great and the driver was really nice. Overall a very basic hotel. Would suggest you find something better for the same price in a more central location.\n\nReview 34:\nI do not recommend! Unfortunately the hotel is modern and beautiful, the rooms are clean and tastefully decorated. But the reception services are terrible, I have not seen anywhere more incompetent receptionist. When I arrived at reception to check-in we have been surprised to be asked to pay for room + another 50 euros per night (200 total) as security for the minibar (in case we'll eat something from the minibar). But surprise, in room minibar was empty. It took 35-40 minutes to do the check-in, because those who work at recpetie are completely incompetent. Initially we were stuck on the card 650 euros for 4 nights + 200 euro guarantee for the Check-0ut then prevent us another 450 euros for 4 nights accommodation so in total cost us 1100 euros instead of 450. I forgot a souvenir room, I checked out at 10 am then walked into town, when we returned after the luggage, I asked at reception if you check the room and give me back a souvenir, unfortunately after 30 minutes are not expected to verify relapse room and had to leave the airport.\n\nReview 35:\nModern high-rise hotel next to cruise ship terminal, easy access from train station. We purchased a metro/tram/bus pass and used it to get around town. Hotel is just one stop from the station, the 25 and 26 trams both stop adjacent to hotel, eliminating the 10-15 minute walk. Very comfortable room, well appointed, with great view of the shipping activity and ferries. Quiet location away from the bustle of central Amsterdam, yet easy access. Getting a great rate on priceline certainly helps, so this was a great value for our stay. Highly recommend this hotel with no hesitation - you will enjoy your stay and visit.\n\nReview 36:\nWe had looked forward to stay there,when we arrived there was nobody to offer any help with our bags as porters seemed uninterested.Receptionist was very kind.After we were checked in,we picked up our luggage and went towards lifts and again no reaction from porters who were looking on internet.Room was nice,good quality furnishings,comfortable beds.TV had no music channels like Viva or MTV available,strange but no big deal. Internet also kept dragging and disconecting from time to time,when we called reception we were informed that there is a problem and that`s all they knew.Breakfast was good but then we noticed that following days some items were not available,and people who clear tables try to get you out of there as soon as possible.Have stayed in Movenpicks before but this one lacks the standards and passion that the rest of Movenpick hotels has.Seems like staff there has no motivation or interest I am not talking about everybody but the ones we noticed.\n\nReview 37:\nBooked into Movenpick via a price bid website, so arrived without knowing much about it. Very impressed at ease of booking pick up & drop off at Central Station. Check in was conducted by a very pleasant man, and on departure, the guy at the restaurant saw my heavily pregnant wife was looking a little overheated while waiting in reception, and rushed over with glass of ice water. A very nice touch. Room was large, clean, with a good view of river. The hotel is about a 10 minute walk from Central Station, but there are very requent trams that run right into Dam Square.\n\nReview 38:\nThird stay and the standards are maintained. Rooms are good with fabulous walk in showers. The bar is friendly with really good staff and good food. The Breakfast is also very good. Location is close to the centre so ideal for site seeing and there are some bars and restaurants within 100ms. If you run then there is a nice canal side 5k from the hotel. I stay on business and it's perfect however like any modern hotel it lacks character so if you want somewhere which reflects Amsterdam more closely then I would consider a central older town house hotel. This does not take away from a really good hotel which will not dissapoint.\n\nReview 39:\nOur short stay was relaxing, helped by the lovely hotel and warm, friendly service from the staff. The rooms are spacious, comfortable and quiet, i thought being near the railway lines and roads we would hear a lot of traffic, nothing could be heard. Amsterdam is easily accessible, either walking, tram, or boat. We would be using this hotel again and hopefully have more time to enjoy amenities the hotel has available.\n\nReview 40:\nBooked via opodo with good discount and special rate. No breakfast and had to pay city tax extra. Good room, all clean and tidy, nice view of the docks. Big plus is the spa with sauna. Walking distance to the city center is fair but manageable. If i get a proper deal again i would stay there for another weekend. Free internet in the room but weak reception.\n\nReview 41:\nThe Movenpick was in a great location for visiting all of the city's attractions. The views were also stunning at night! We had dinner in the restaurant, the food was excellent but the dessert was even better. We had Movenpick ice creams and were not disappointed! A great stay and we'd recommend to all.\n\nReview 42:\nThis hotel is very new. The rooms are very nice and comfortable. A good breakfast buffet is served for 15 Euros. The hotel staff needs a little more training. I think because the hotel is so new various problems need to be addressed. The rooms were very warm and the cooling system did not cool the rooms. Upon opening the windows, the sound of the trains is constant because of the proximity to Central Station. On our third night at the hotel, a band was playing outside so loudly that we were not able to sleep until after 1 AM. After calling the front desk in the afternoon to have my room cleaned, the room was never cleaned. The staff did bring clean linens after I complained to the front desk. It is about a 20 minute walk to Central Station. Central Station has some restaurants and a grocery store. If you walk out on the other side of Central Station, there are many restaurants and sites to see. For the kids, there is a Burger King upstairs at Central Station. I feel that this hotel will improve with time.\n\nReview 43:\ntook my 15 year old daughter for trip week before Xmas. The weather was terrible - heavy snow, but the hotel couldn't have been more helpful, allowing us use of the lounge and a late check-out (2pm). They also helped us get the aiport when the trains stopped running. Nice room, with terrific staff who did everyhting we could want with a smile. Location not ideal, but only a short walk to the station, and the views outwieghed the inconvenience.\n\nReview 44:\nMyself and my husband went for our yearly visit to amsterdam and stayed at this hotel for a change.It has lovely rooms with everythink you need inside,And lovely foods offered through out the day! There was a free suttel bus to and from the hotel which was ok but got full very quick so be sure too book a slot at reception. Internet was free but you had to stand up and us it,And there was a little gift shop inside.There is a smoking area out the back of the hotel which was ok for a fag!!! It was not a great location as a bit far from the town ect but staff and everythink about the hotel is amazing.\n\nReview 45:\nThe Movenpick provided an excellent choice of stay as part of the Hull-Amsterdam mini-cruise. The hotel is splendidly located at the waterside, with panoramic views across the city. It is a straightforward easy ten minute stroll to and from the central station. The welcome and friendliness of staff is characterised by giving you what you need and not being seen to make a big effort. The whole experience is an effortless glide from bar to restaurant to room! The leisure facilities are simply first rate. The bedrooms are tastefully decorated and accompanied by a huge bathroom, which is more like a salon. Don't think twice - stay here!\n\nReview 46:\nThis hotel exceeded our expectations. A fantastic room on the 18th floor therefore we had an amazing view. After booking we telephoned the hotel and asked if it was possible to have a waterside view- they were very accommodating. The hotel is a 10 min walk from the city centre but it runs a free shuttle service as so as long as you're booked on there's not extra walking involved. All of the staff were very friendly and helpful and the room was luxury with bath robes and underfloor heating. Cleanliness was exceptional and we didn't hear another person the whole time we were there. It's apparent that it's a business hotel but there are plenty of tourists there. We did treat ourselves to breakfast one morning although I would say this is the only negative-it's very expensive at 23 euros each! However, it was very tasty and a lovely restaurant.\n\nReview 47:\nThe rooms are excellent and the service is exceptional. In fact, the rooms are much larger than a typical hotel at the same level in Amsterdam. The location seems great; it is very close to Central station. But you're in a somewhat isolated area in the wrong side of the canal. Tram service from the hotel is very good (the hotel also has a shuttle, but it is infrequent and small; you're much better off buying a long-term tram ticket at the central station). It is not hard to get to places. But if you like to wake you and go for coffee or breakfast or just step out of your hotel and go for a walk, this is not the right place for you.\n\nReview 48:\nI stayed at the hotel on business. Very modern and only 5 mins by tram from Centraal Station or 10 euro by cab. Had to use the ironing facilites, asked 4 times, still waiting. Lunch was for around 200 people with absolutly no organisation. Saying that the food was good especially breakfast. Perhaps I will return one day when their service problems have been addressed!! Saying that, a huge company such as Movenpick should have them solved before the doors opened initially. WI-FI was not working which, as I was there on business, was very frustrating. All in all a nice hotel though.\n\nReview 49:\nWe got this hotel as a mystory hotel on LastMin.com. It was below cost, so we were very happy with the hotel. On the first night we ate in the restraunt which was very good and a resonable price. We were at a conference, so coming back and having a sauna was amazing. It is a little out of town, but you can very easily get a tram into town. I would recommend buying a travel card, we didn't but its a lot cheaper if you are staying here for a couple of days.\n\nReview 50:\nJust stayed for one day but I felt very comfortable in this hotel. Nice, friendly and helpfull staff. Room had a great view, and was clean and comfortable. Nice gym. In the small Spa there were spacious Sauna `s but i prefer turkish baths so I did not use the spa. Altough it is not in the middle of Amsterdam it is just 2 Tram minutes away from Amsterdam Central station (tram 25 - 26). A good place to stay if you have to visit Amsterdam for business or pleasure.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32171, "query_start_index": 32173, "query_end_index": 32173, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 1127, 1431, 1573, 2377, 2905, 3654, 4510, 5588, 6316, 6752, 7509, 8531, 9144, 10051, 10694, 11403, 11695, 12104, 12784, 13836, 14524, 14700, 15273, 15569, 15777, 16782, 17776, 18308, 18920, 19278, 20219, 20561, 21301, 22366, 22999, 23986, 24573, 25220, 25654, 26026, 26343, 27376, 27836, 28453, 29106, 29971, 30623, 31223, 31695]}
{"id": "2514687", "pid": "2514687", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was in NY for a meeting and had reservations elsewhere for the 2 days of the meeting, but i had wanted to get there early and explore the west end so booked the first night at the Belleclaire. Initially I had gone to hotels.com and found an open rate for 129.00 for the night which I also found on the Hotel website. When I arrived Erika told me that I could get that rate at the front desk as I offered to book online if needed. Much to my surprise, the document that I had initialed for 129.00 for the night was whited out and 149.00 written in stead. I had to speak to 3 different front desk personnel in order to pay the appropriate agreed upon and signed amount. This is called fraud, and while the hotel , location etc were fine I do not recommend doing business with unethical proprietors\n\nReview 2:\nWe booked a king size room for our honeymoon well in advance. When we reached the hotel construction work was going on near the entrance. We were given a room on the first floor with windows facing next building wall within a few feet, even though we requested for a room with a view well in advance. There was generator noise all through the night. Next day they moved us to a room next to the lift on the ninth floor. Disappointed !\n\nReview 3:\nStayed for two nights. Allowed to check-in early and was upgraded to a suite for no extra charge. The room appeared as it did on the website. Clean, roomy (even the bathroom), and quite for the most part. There was some noise from the radiator (not sure if I was working it right) but nothing that earplugs couldn't block-out. Nice location; lots of shopping and eating options. Subway two blocks away (79th & Brdwy). Overall great value for this part of town. I have stayed at other hotels in the area for $100 or more a night. Would definitely return.\n\nReview 4:\nWe stayed there 3/8/12 after reading good reviews. We stay in NY hotels two or three times a year. The lobby is under renovation, They are using a side door and temporary front desk. The elevators are tiny, the halls narrow and the rooms are spartan. It's an old building in need of updating. Stay here during updating if you get a great rate. It was clean enough and the bed was okay. Noisy pipes and street noise were a sleep hindurance. I don't want to say don't stay there, but they should be offering deep discounts during transition.\n\nReview 5:\nWifi not available Elevator broken Unsafe stairs Rude and unresponsive staff No value for a $250/night hotel\n\nReview 6:\nSpent eight nights at the Belleclaire-had a room that shared a bathroom and that wasn't any problem at all-very quiet room. Very much an old style European hotel-no frills but a great price and thus I was able to stay a few more nights in New York. The best part is the location-for those who prefer not to stay in midtown/Times Square-this is a better alternative. Nothing fancy, but good accomodations for the price. Will stay there again. Note: some rooms are in better shape than others-if you don't like your first choice, ask to see others-this was our case and the staff had no problem assigning friends to a different room.\n\nReview 7:\nThe room was small but clean, quiet and dark, which is nice for an old hotel in NYC. Goo cotton linens on the bed, small but adequate bathroom with good water pressure and the drains work warm staff that remembers your name. Great value for money in a great neighborhood where you are safe to walk at anytime. Westside market opendownstairs 24 hours and it is great for all food items.\n\nReview 8:\nMy wife and I stayed at the Hotel Belleclaire for the last couple nights and I would recommend visitors avoid the hotel. The location is fine. It's within two blocks of the subway. The neighborhood is nice too. But... the bathroom was a wreck. There were piles of dirt swept into the corners and just left (the broom too). The towel rack had been snapped in the middle and left. Even the shower itself hadn't been fully cleaned. They also failed to clean up the vomit 2hrs after it sat on the carpet on Fl.8. It was a busy weekend in NYC. Hotels were booked. And unfortunately, hotels like Belleclaire just take advantage of the situation. I would recommend you find another hotel.\n\nReview 9:\nStayed for a long weekend. Radiators kept us up 2 nights in a row with the clinking and \"tssssss\" sounds. The temperature in the room was VERY difficult to regulate. Maintenance very receptive, and came to room very quickly. My mother in law and brother in law stayed in another suite, and their room had bedbugs, but they were totally reimbursed for their room rate for the entire stay. Not sure if that was worth it or not. Small hotel lobby that gets quite crowded. Great location...near lots of great little fruit/veg markets, places to eat, Central Park. Great area to take walks.\n\nReview 10:\nMy only complaint is that the elevator was slow--otherwise loved the decor. Was pleased with the clean modern room and the front desk staff were courteous and gave us an upgrade for no apparent reason. We will return!\n\nReview 11:\nWhen my daughter and I checked in we were told we had been chosen to be upgraded to a two bedroom suite. The suite was clean and trendy looking but the blinds were fully drawn despite it being daylight. The good news was the two small rooms, the bad news was we looked onto scaffolding with large bags of debris outside our window. They were sounds of wounded pigeons allnight long outside the window which was pretty creepy! We were told the hotel was sold out and that no other rooms were available. The value was good for NYC but not sure it was worth the lack of sleep due to the birds nesting and trash outside the windows.\n\nReview 12:\na really nice and cosy place almost in the heart of the Manhattan\n\nReview 13:\nHotel was going under construction. Stuff from builders everywhere around. Rooms had the most terrible loud aircon ever. (I'm a pretty relax person but that was LOUD) We were with a 1 year old baby, they changed our room without letting us know - moving all our stuff to the another room while we weren't there! . After long chats, we had a refund from one night. Still, all aircons where loud and the most terrible views you can imagine from the window - like a brick wall only 50cm away. I would never recommend this hotel to anyone.\n\nReview 14:\nMy wife and I had planned a nice getaway weekend. There was construction outside our window on Friday night until 11:30pm!!! The manager refused to stop the sawing and pounding, though he was very appologetic. They were less apologetic when we woke up with little bites on us the next morning. I have never had that happen to me. Suffice it to say, we changed hotels for Saturday night, but our weekend was already ruined and uncomfortable. PS - The hotel looks nothing like the picture - it has scaffolding up all over the place... Big disappointment.\n\nReview 15:\nRoom was very clean, not huge, but not too tiny. This was my first \"shared bathroom\" experience, but we found most NYC hotels with own bathrooms were either to pricey or looked terrible for their high prices! The bathroom never seemed to be occupied anyway and was consistently clean. We had air con, fridge, hair dryer, iron, etc provided. All staff were polite and most were extremely helpful and friendly. Great location on Upper West side - close to a couple of subway stations and Central Park a lovely short walk away. Markets, food, coffee all a couple of blocks away.\n\nReview 16:\nHubby and I spent three week nights in early July at the Hotel Belleclaire and really could not have been happier! The room was beautiful, spacious, well maintained and comfortable, we had a fun view looking up and down Broadway and east toward Central Park, and the staff was friendly and professional. We loved being so close to the Subway stop which made it easy for us to travel all over the city without ever needing a cab, and we also enjoyed feeling like we were in a \"real neighborhood\". We felt instantly at home and liked having so many restaurants and gourmet delis/groceries close by. Someday we may have enough money to stay at one of the elaborate glass tower hotels, but unless something changes for the worse at the Hotel Belleclaire, we'll always stay there.\n\nReview 17:\nStayed here for 2 nights midweek. Desk area had two outlets only, one for ipod dock/clock, one for lamp. To plug in laptop, had to unplug clock or work in the dark. Small fridge, but no coffee maker in room. Water did not drain in tub, by end of shower standing in 1+ inch of water. Thin foam pillows gave me a head and neck ache, requested different/feather pillows, told there was nothing else available. No paper in the am. Window air conditioner blows directly at desk. This hotel is probably fine for casual leisure travelers, but not what I am accustomed to as a weekly business traveler. Free wireless internet was down to 5kb speed at one point, my vpn would not work, I would not consider this as high speed. Had to use my aircard.\n\nReview 18:\nWe booked through an outside site and found out when we got there that it was community bathrooms! Our room was tiny and didn't even have a queen size bed. There was barely enough room to walk around the bed and that was the only thing in the room besides a tv. We asked to switch rooms and they did not have any availability and didn't even apologize! They charge you for internet and all of their concierge services are a total rip off! I would never stay there again.\n\nReview 19:\nIt was a wonderful surprise to see what a beautiful accommodation I received. Everything about the hotel was friendly....and new....and clean. I would recommend it in a heartbeat! And hope I'll have the chance to go back to this affordable little gem on the upper west side.\n\nReview 20:\nVery recomended, Great managment, nice people very clean hotel, I will sure to come back!!! great rooms! !\n\nReview 21:\nI visited NYC for the first time in July with my daughter and a friend. We reserved a deluxe room with two double beds. When we arrived, the room we reserved was not available. We were given two seperate rooms with queen beds for the same price. Although the rooms were very small, they were clean and comfortable and a perfect place to rest and sleep after sight-seeing. The staff at the hotel were warm and friendly and very helpful. My initial decision to stay here was affordability. The rooms are about half the cost of most hotels in NYC. Now, even if I could afford a more expensive room, I would choose to stay here!! !\n\nReview 22:\nThis was my second visit to this hotel - I had stayed once before with a group of girlfriends a couple of years ago. Originally I was drawn to it because it offered affordable rooms and had a two bedroom option. I came back because I loved it the first time. They've remodeled, and it remains a great value with beautiful rooms and a lovely staff. It's only two blocks from the subway and in a great neighborhood. Not touristy at all - it was the perfect place for us.\n\nReview 23:\nThis was our second stay at the Belleclaire, and it was great. It's tough to find comfortable, reasonably priced accomodations for a family of five, but the family suite at the Belleclaire was perfect. Very comfortable beds, good pillows, hardwood floors, a small microwave and fridge provided all we needed. The bathroom is small, but there's plenty of hot water and good water pressure (a \"must have\" for our teens!). The subway stop is about a block away, and there are several places for a quick bite to eat (pizza, breakfast, deli, bakery, coffee shop) within a block or two. It's just a short walk to Lincoln Center, Central Park, and the Museum of Natural History. We've already booked another stay for next month!\n\nReview 24:\nThe location of the hotel is not bad; however, the elevators in the lobby are quite small. I had the unfortunate instance of booking a room with a \"shared bath\". I thought I would be sharing a bathroom with my daughter, instead, you're sharing a bathroom with two additional rooms :-( Now that I can tolerate, but the hotel staff is very rude. I inquired about a few things and was met with a poor attitutude from the staff--excluding the bellmen who were very friendly and most helpful. It's a shame that the staff is not friendly and very curt.\n\nReview 25:\nGreat location but pretty lousy hotel. We had a great view of scaffolding and could hear people talking from the street. We opted for the bathroom in the room and it was ok; a little moldy but we've seen wayyyyy worse\n\nReview 26:\nWe were'nt sure we would like the hotel as we usually stay at a bit posher place across the street, but we were very pleasently surprised and will definately come back to stay again. The staff was amazing, very helpful and friendly, even greeting us by name as we came into the lobby. The doorman went out of his way to find a big enough cab for multiple bags (moving kids home from college) and 4 people en route to the airport. Our rooms were quiet, clean and very comfortable. I would highly recommend the Belleclair.\n\nReview 27:\nWe stayed in a queen deluxe room on the first floor for four nights. Our room wasn't facing the street and didn't have a view, but we didn't have a lot of street noise either. It was just spacious enough, and I loved the style-- contemporary but could still feel the history. They made smart use of the small bathroom by having plenty of shelf space. Everything was very clean and comfortable. The staff was all very friendly. The lobby was understandably a little messy as they were remodeling it during our stay, but there were pictures showing what they were planning and it should look great once its finished. Very convenient location too. There is a subway stop a couple blocks down and we used it to go everywhere, which I actually really enjoyed. Then central park is just a few blocks over. The neighborhood had a community feel to it, and plenty of restaurants. I like to try different hotels for fun, but I'd be tempted to come back to this one again!\n\nReview 28:\nRooms were adequate, but expensive. The floor had not been thoroughly vacuumed, (there were remains of someone's peanuts.) Heating was an old fashioned radiator. There was no sign of any airconditioning beyond windows that opened 3 inches. This is a hotel that might have been average or above in the 1950's, but was disappointing in the 21st century.\n\nReview 29:\nThe Belleclaire is a great hotel. It is in a quiet residential neighborhood area on the Upper West side. The hotel is a good value. I stayed in a Delux Queen room with a private bath. A room with a shared bath is less money. My room was contemporary and clean. The lobby is nice and they have complimentry copies of the New York Post available daily. Yes, the elevetor is small and slow, no big deal. The staff is polite. There are nice places to eat and shop right around the corner on Broadway.\n\nReview 30:\nOf the 5 budget or medium priced hotels I have stayed in in NYC,the Belleclaire has been the best so far. Although this week there is scaffolding on some of the building,and the entrance/lobby is far from glamorous,once you get up to the room the apparent refurbishment becomes clear. My room had a partial view of Broadway( the corner),solid wood floor,lovely minimalist decor,modern looking bed linen and cushions,and all the expected mod cons,including a mini fridge. The wide screen TV opposite the bed was great,though the remote control needed to be held with an outstretched arm from the bed to work.Hardly a big problem. The bathroom was compact,but not too small,with deep green traditional tiling,and was very clean,with excellent shower pressure and water temperature. I arrived at 11.30 a.m.,but although check in isn't officially til 3,my room was ready.This was a bit of luck!I found the front desk staff friendly and efficient,including when I asked to store my luggage til later in the day on checking out. I would definitely stay there again.I like the Miburn Hotel too,a block away,but for solo travellers or couples,I would recommend the Belleclaire as having a bit more style.\n\nReview 31:\nSmells like Cigarette smoke and bug spray. This is a flea bag motel. If you are looking for a quaint and comfortable hotel... LOOK ELSEWHERE. The health department should close this place down.\n\nReview 32:\nIn March 2012 we will return to the Hotel Belleclaire after 2 years (last time was March 2010). On our last visit, we loved the location and the staff were very good. With 2 teens, it made a difference to us that the area is safe and alive at night, but fairly quiet. As several people have mentioned, the great grocery store and Manhattan Diner nearby make it easy to eat well. We walked across Central Park each day. This time we plan to take advantage of the American History Museum only blocks away. Hoping for 2 connecting rooms (more privacy this time). Also hoping that the entrance construction doesn't affect our sleep!\n\nReview 33:\nLoved this hotel. Room was immaculate, with simple, modern decor, and slightly larger than other chic-cheap hotels I've visited in NYC. Comfortable bed. Front desk and doorman were very friendly and helpful - doorman went out of his way to try to hail a cab following one of NYC's famous blizzards January '11. This is also one of my favorite neighborhoods in NY - very safe, a great mix of residential and commercial, and very convenient to Lincoln Center, Central Park, etc. Subway an easy walk. There are residential apartments in the hotel as well, and I was charmed to hear a musician practicing the piano faintly through the walls (he or she was very good so it was nice, not a nuisance - and at reasonable hours!) We also heard none of the previously reported renovation construction noise.\n\nReview 34:\nAll of the hotel staffs including the reservation manager are not willing to listen to their customers complaint about their hotel including the way they do business with their own vendors. Stay out of this hotel. You will be regretted!!! !\n\nReview 35:\nBecause we were booking late during a popular time for New York City, finding a reasonably priced hotel was challenging. This turned out to be a pretty good deal all things considered and it is a great location. Our room was small but clean and comfortable. I did read an earlier review about heating noise, and that was a problem one night. The building is old, so the pressure can build up . Suddenly there was a loud banging sound on the heating pipes. It lasted about 5 minutes and woke us up at 5 a.m. The front desk said there's nothing they can do about it. Other than this problem, we had no complaints about the place and would consider it again if the price were right. As noted in other reviews, the location is terrific: close to little diners, a subway stop and overall nice ambiance. There was no free wi-fi, which I would have liked (I think all hotels should supply free wi-fi today).\n\nReview 36:\nWe checked in all five girls for a 4 day shopping trip prior to Xmas. Totally loved the size of the rooms and the beds were very soft and comfortable,one room had one double bed and the other had two. Flatscreen t.v in each room and stereo. Bathroom was lovely but probably needed 2 being it was 5 females sharing but it was not a problem.The hallways are a little in need of an upgrade but you don't sleep in the hallway!! Staff very friendly and free safe deposit box at reception.Nearest tube/subway was 2 blocks away and a great place for breakfast just accross the street. We will be back again next December, not many hotels allow 5/6 persons to a room which makes for a cheaper stay, more money to spend on shopping.\n\nReview 37:\nMy stay at the hotel with my sister for a week was rather tainted by the crazy man who appeared to live in the room at the end of our corridor! First night we arrived we were put in a room that was in a corridor with two other rooms and a bathroom no problem except when I went to use the bathroom for the first time and the man in the room directly next to the bathroom kept knocking on the door while I was in there and then when I left he shouted through his door for me to leave the bathroom door open! A little bit freaky! he did exactly the same thing to my sister and we eventually asked to be moved to another room. Not really the sort of thing you want when two girls are travelling alone and if he does live there then something needs to be done about him.\n\nReview 38:\nI wasn't expeting too much, but we received an uninvited visit from Mickey mouse. We changed the room 3 times due to rats in our room. The hotel manager could just say: \"I am sorry about that\". I wouldn't reccomend this hotel to anybody.\n\nReview 39:\nThe hotel is poor. The lifts were slow and too few for as many guests that stay in the hotel. The hotel charged us $10 PER NIGHT for making a crip and we were not told of this charge when booking the hotel. The only thing going for this hotel is its location. It was dirty and the worst hotel I have stayed in for a long time.\n\nReview 40:\nI found this hotel very disappointing. The price was good and the location was great, the front desk staff were very nice. The problems with this hotel were: too noisy, long wait for the elevator, and no heat and once no hot water for the shower. It has the feel of a rooming house not a hotel.\n\nReview 41:\nGot back from NYC last night and stayed in the Belleclaire. Booked a suite, yes one room was a little cramped but so what - who wants to spend any more time than they have to in a hotel room in NYC?!! Clean room, lovely fresh sheets, firm pillows, friendly staff - no complaints at all - we got what we paid for and it was more than satisfactory.....\n\nReview 42:\nThe picture on the site are definately misconceiving. However, based on the reviews I did not go there expecting much. The room was small and did not look like the pictures on the net. First thing I noticed was the dirty carpet just as you walk in. The bathroom looks like its been remodelled but there was mold in the shower. Not impressed. And to top it all off..on our very last day there we found a cochroach in the bathroom. Next time I will definately pay a little more and get a clean hotel.\n\nReview 43:\nThis hotel is in the midst of remodeling and our 'view' was of the debris piled on the roof. Upon realizing the shared bath was 'down the hall' and shared by 3 rooms, I produced my handicap placard and explained there was no way I could negotiate down the hall in the middle of the night. It was after 11pm and we were in no condition to find another hotel. With much insistence from my husband and myself, we were given a 'handicap' accesible room and told there was an addition 50$ + fee-per night for the private bathroom. This has got to be a violation of the laws relating to disabled persons. Perhaps I didn't investigate enough, but in 20+ years of travel this is something I had never encountered, even in the most 'economy' grade hotels. The room was nice and newly remodeled and the location was good.\n\nReview 44:\nMy boyfriend and I stayed at the Belleclaire for 2 nights this week, and like many people on this board, we weren't sure what to expect from reading the other reviews. I must say that we were pleasantly surprised ... The room was indeed simple, but it was clean, the bed was comfortable, and we had a nice view of Broadway. The AC worked very well, and the walls were practically sound-proof (always a plus in a hotel!). The bathroom, however, could have used a brighter lightbulb or something, but oh well. The location was ideal -- it's only a 2 block walk from the 79th street subway station, and it's within walking distance of Central Park and a ton of shops and restaurants. I'd definitely recommend this place (and we'd most likely end up going back ourselves) -- all in all, it's a pretty good deal for New York!\n\nReview 45:\nI returned yesterday from my five night stay at this hotel. The staff were very friendly and helpful, however I agree with the prev messages, if you need a good nights sleep I do not recommend this hotel. The radiators banged all night long, whenever our neighbours turned on the taps in their room it sounded like our room was flooding, we must have got around 3-4 hours sleep each night. However the location is excellant with many wonderful shops surrounding, inc the Manhatten Diner which is open 24 hours!\n\nReview 46:\nThis was the second time I stayed at the Hotel Belleclaire and it was another great experience. They have re-done all the rooms with modern decor. Our room had a king size on the first floor, which was nice because we didn't have to wait for the elevator since one of them was out. Bed was comfortable, rooms also had nice flat screen tv's and a mini-refrigerator. Nice bathrooms, clean, bath tub was a bit narrow but nothing major. Front desk staff was courteous and knowledgeable. The weather was warm when we were there for that time of year, so the room got pretty hot, but we just cracked a window and all was fine. Only two blocks from the subway and close to shopping/food/bars/grocery etc. Subway makes it easy to get anywhere in the city from this Upper West Side location. Also just a few blocks from Central Park. Free wireless internet was nice perk as well. Great value hotel for the location.\n\nReview 47:\nI booked this hotel after seeing the photos online which nade it look very attractive. The only part of the hotel which was the same as the picture was the lobby, it was decorated for Christmas and was very attractive. However the room was not like the pictures at all. It was quite possibly the smallest hotel room I have ever stayed in, there was barely enough room to walk around the double bed. The only chair was a folding one, but hardly room to unfold it. There was a sink in the room but the night stand was in front of it so you had to lean to see in the mirror above the sink. I did find a cockroach in the sink too! There was no view and nothing on the walls. I have read some other positive reviews, and can only think that we were extremely unlucky with our room allocation. The staff were pleasant, location nice and the diners close by were good. I think I would try and find somewhere else next time.\n\nReview 48:\nThe hotel is cheap and cheerful. Well located (in easy walking distance of a subway station), clean and comfortable. The Manhattan Diner (across the street) is also fantastic.\n\nReview 49:\nWe needed a budget friendly hotel on the Upper West Side of New York and I searched the web until I found the Belleclaire. The staff were very helpful and friendly, the room clean and adequate. The only gripe I would make is that it was very noisy outside the room and the room itself was not as well lit as it could be. For price and a fantastic location it would be hard to beat, the neighbourhood was great and very handy for all transport/attractions/restaurants. We would definitely stay there again.\n\nReview 50:\nmyself and mygirlfriend stayed in the belleclaire for new years and were rather disappointed the our room was on the eight floor with a shared bathroom it was run down very different to those shown on their web site. the bathroom was the same with tiles missing. but on the bright side the staff were very friendly and accomadating. would go back just to be close to the manhattan diner whose food is fantastic,\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27575, "query_start_index": 27577, "query_end_index": 27577, "truncation_seperator": "... 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{"id": "87306", "pid": "87306", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at Mahana Kaanapali from Dec 1 to 5. As we were on our honeymoon, they upgraded us from a studio to a one bedroom. It made a huge difference for us. It had great views of the ocean. As the unit had two bathrooms, getting ready early for activities like bike down the volcano was easier! Having a full kitchen and washer/dryer in the unit was a bonus. We were on the 6th floor and could still access the 'free' wireless internet connection from the room. I am not giving it 5 stars because there was still some construction going on outside the unit which was loud at times. The construction hardly bothered us, except one day, because we were out of the unit before it started on most of the days!\n\nReview 2:\nWe were very pleased with the awesome view that the Mahana had to offer. On the flip side, however, our suite was somewhat of a disappointment. Although it was fairly clean, the bathroom and kitchen, especially, needed updating. The wallpaper was in sad shape and the tub was disgusting. The bedroom wasn't bad although the ceiling fan had a cord running on the ceiling and down the wall to be plugged in. The dresser had a handle missing and the drawers were hard to open. The mirror was not on the wall but inside the closet on the floor. Also a disappointment was the fact that the swimming pool was closed during our stay although we were warned about that before we arrived so we appreciated the notice. If we return to Maui, we won't be staying at the Mahana. Perhaps it was just our unit that wasn't up to par as other people have spoke highly of this resort.\n\nReview 3:\nWe stayed at the Mahana again just a few weeks ago in room 1213 rented directly from the owner. It was even better than our first visit. We saw so many whales from the lanai we lost count. As for the hotel in general we did find that they were doing a lot of work in the lobby area but seeing we only ever passed there on our way in or out it never bothered us at all. It would be nice if there was somewhere to eat right on the property if you did not want to cook in your unit, but you know upfront there is not so it should not be an issue. There are plenty of places to eat out several within easy walking distance. Staff were all friendly and helpful even though we did not book a unit through Aston. I look forward to returning to the Mahana again one day.\n\nReview 4:\nDo not stay at this hotel, unless you want to pay hidden fees and deal with terrible customer service. I called the hotel the day before my stay to confirm my reservation, only to find out that a six month old baby counted as a third guest. This is not stated on their website. They told me that I then needed to upgrade to a one bedroom for an extra $600. What a scam!!! Since when does a six month old baby count as a third hotel guest?? The customer service was horrible, and completely unacommodating.\n\nReview 5:\nThis Condo is an experience in luxury beyond description. Every corner expresses beauty and the atmosphere invites relaxation and solitude. The ocean views are as if you are floating on the water and surround the living and sleeping areas. Although we had nine days in this dream atmosphere we felt like we had a month away from our busy lives. We have stayed in 5 star hotels all over the world but feel that the Mahana is a true find and we'll go back often.\n\nReview 6:\nWow!! what a nice place to stay. Not a full service resort, but condo with full kitchen. We stayed on the 9th floor overlooking the Ocean with views of Lanai and Molokai. Whales were everywhere, splashing, spouting, playing...babys jumping. Just sitting in the room was fun!. But toured the rest of the island, shopped, snorkled, Road to Hana etc.. Was nice having a kitchen for those late night returns. Great for breakfast and coffee. Only downside was swimming and snorking were a couple hundred yards either side of the condo. In front, the sharp reefs made it a safety issue. Nice swimming a short walk either way.\n\nReview 7:\nMy wife and I stayed here on our honeymoon and will definitely stay here when we come back. Incredible ocean and surrounding island views. If you can get a higher floor, try to do so. We were on 8, and relaxing on the lanai while listening to the waves is pure paradise. The beach right outside the building is not swim or snorkel friendly, but an easy ten minute walk south gets you to a park area with both swimming and snorkeling options. Walkable (but easier to drive and park) is black rock and kanapaali beach to the south as well. Comfortable beds, through daily cleaning, and a fun island vibe to the room all made this an absolute perfect stay. Not as fancy or as many ammenities as the resorts elsewhere, but the value I am guessing is second to none. So close to the ocean that looking straight out, can't even see the beach.\n\nReview 8:\nThis was our second visit to the Mahana. We stayed in #418. It was fairly clean and nicely decorated. The view from the Lanai is the best in Maui. We saw spinner dolphins, a humpback whale breech and awesome sunsets. The condo is spacious and has everything you need to prepare meals. The staff is nice and helpful. It was another good experience. Only a few complaints. The shower water would only get warm, not hot. The furniture on the Lanai was old and smelly. The carpet was dirty and the floors could use a good scubbing. Finding a parking space at the condo after 6:00 PM is difficult, you may have to walk a ways. If you compare to other condo's, The Mahana is still leaps ahead. The Mahana a good value. Advice: Don't over buy food for the condo. Try Cheese Burger in Paradise. Don't buy pearls in Maui, they are very low quality. Check your gas tank before you venture up to Haleakala. Big Beach has great waves and a fantastic sunset. The snokeling at Molokini Crater is a disappointment, not much to see. Aloha\n\nReview 9:\nWe checked in on Friday, November 14th and stayed until Sunday, November 23, 2008. Our condo (unit #505) is newly renovated and has two baths, one bedroom (king) and a full modern kitchen and washer and dryer. We were absolutely thrilled with the accomodations. The lanai faced the ocean and we had the best ocean beach sunset views. The location is perfect for us. It's a little north of Lahaina and is more secluded. There is no restaurant in the building, but you have full access to one at the hotel next door. At check-in we were given coupons and key cards. The only problem was the key cards are very tempermental and you usually have to use it 10 times before it lets you in. We had the key card rekeyed, but it was the same. We would come again and request this same unit. We used the two-for-one coupon at the Hyatt Regency Maui Drums of the Pacific Luau and had a wonderful time. We were very pleased. Service at the front desk was good and the pool and hot tub were enjoyable.\n\nReview 10:\nWe rented a 2 bedroom unit directly from the owner, and the condo had everything we needed for a wonderful vacation. We spent 9 days watching the whales from our lanai, and even had a pod of dolphins swim by one morning. Snorkeling just south of the condo can be excellent, and if it's the right time of the year you can actually hear the whales sing. The front office staff were very helpful, and the new jacuzzi was a welcome break after a day full of snorkeling and hiking. Renting directly from the owners seems the way to go, our condo was recently remodeled with granite countertops and new floor coverings. If you are looking for all the amenities and crowds that go with a mega-resort, go elsewhere. If you want a truly oceanfront condo, a quiet resort and a very relaxing vacation, the Mahana might be perfect for you.\n\nReview 11:\nI booked through VRBO Room 804 1 bedroom 1 bath, I absolutley loved it! I didnt want to leave the view was breathtaking whales everywhere you looked. Very nice weather all week, The pool was not crowded at all very quiet, Only thing is cant really frolic in the water lots of coral in front but i didnt mind at all...\n\nReview 12:\nThe best part of the hotel is that all rooms are facing the ocean....so you don't have to worry about the room location for good ocean view....secondly, we found the hotel very quiet and peaceful...there are no bar, deli etc at the entrance...hence you don't waste money there...it's an ideal place if you are ready to cook or get food from outside....\n\nReview 13:\nMy husband and I were married in Maui in November. We stayed at the Mahana in room 515 for five nights. The condo was beautifully decorated, was very clean, and had a breathtaking view of the ocean. It truly was our home away from home. The washer and dryer in the unit and the fully functioning kitchen were very handy. The only draw back to the property is that there is coral reef directly in front of the hotel for about 150 yards in either direction, so we couldn't just step out of the hotel to go swimming. Not a big deal, though, as we had a car and just drove a few miles down to Kanapali Beach. I will stay here again the next time I am in Maui.\n\nReview 14:\nWe stayed at the Mahana in April 2005 (I know, a little late for a review). We choose the Mahana based on the reviews. Let me start off by saying, this is a wondeful place to stay...very quiet, exactly what we were looking for. If/when we go back to Maui we will stay there agin. When we first arrived we were disappointed, our first room was in great need of a makeover...dreary bathroom, stained carpet, etc...The wonderful staff was very nice in response, letting us view other units that were available. We choose unit #102. What a relief, the unit was wonderful and we could literally walk out our door to the lawn and beach. So the lesson is, if you are picky about the style of unit you stay in (like us), we would suggest booking directly through the owner, rather than the hotel, that way you know the exact unit you are going to get.\n\nReview 15:\nWe stayed in room 909 for 10 days. the view from this 2 bd/2 ba unit was absolutely stunning. When you look at your windows, you are so close to the water that it appears you are completly over it. We watched the sun set almost every night. The unit was very well decorated yet retained a homey feeling. Although our room was a corner unit, and had extra windows, no room at this property would have a bad view. We had stayed at a different property, on our prior visits, and were a little concerned that there was no restaurant at the Mahana. However, there is Duke's, at the resort next door which is only about a 5 minute walk down the beach. But, that resort does not have the beachfront view that the Mahana has. We will always stay at the Mahana from now on so that we can have it all!\n\nReview 16:\nI selected Aston Mahana at Kaanapali based on other Trip Advisor reviews and was happy I did. ALL the rooms in this property have an ocean view, and are right at the beach. The property was well managed, clean and quiet. My 14 year old son and I stayed here - I had the bedroom and he slept on the sofa bed. Both were comfy to sleep on. I didn't deal much with the property staff, but most I came in contact with were very nice and friendly. Interesting enough, the least friendly were the people who worked the front desk - they weren't unfriendly, just not overly friendly.\n\nReview 17:\nWhat a perfect little place! The best value we could have found. My husband and I did the Studio Supersaver, which was the perfect size for us. We wanted to be on the water, with a kitchen and AC for under $200 and couldn't have asked for more. We loved being able to eat in most of the time, and enjoyed the sunsets looking from our balcony. It's a convenient walk to the grocery store, and not too far from some excellent snorkeling at Black Rock and the activities at Kaanapali Beach. We would definitely go back!\n\nReview 18:\nI just left The Mahana yesterday and It was my second time staying there with my parents. When I book trips to Maui I don't even bother to check anything else because this is the place!! !, i thas the best view one can ever imagine, To the left one can see the island of Lanai, in the middle the beautiful ocean and to the right the island of Molokai. We have been on the 12th floor both times, and believe me the views from there are UNBELIEVABLE!!! The staff was very helpful, especially when I got really sick. They were ready to help and I ended going to the ER that night, but thank God the next days I was like nothing had happened after taking the medicine. We also discovered on the other side of the street a REAL GOOD restaurant, actually the best, Java Jazz. Java Jazz is excellent with its food and service. The Mahana and Maui in my opinion have to go side by side!!! We hope God can grant us another visit next year.\n\nReview 19:\nWe'd stay at the Mahana for 2 weeks in July in room 914. It was spectacular in every way. This room has set the bar by which every hotel/condo that we ever stay in the future will have to beat. I dont think this will be possible! The view is outstanding from the lanai. The kitchen was superb and came with everything but the food. The pots, pans, utensils, and everything else were clean and ready to go. This saved us an immense amount of money on breakfast, lunch, and even two dinners which we ate on the lanai watching the waves come ashore. Paradise to the max! Many thanks to Mark, the hotel manager for politely and quickly answering my pre-vacation questions. If Maui itself were less crowded and more entertaining, we would come back and stay again at the Mahana. My only gripe is that the pool is too small and really needs to have an \"adults only\" time of day. When parents are tired of dealing with their kids, they send them to the pool and its just chaos abound.\n\nReview 20:\nMy husband and I just returned from our 5 day trip to Maui. We loved the Mahana. Next time we will plan on staying much longer. Our one bedroom oceanfront suite was incredible. It felt like a real home. The kitchen was outfitted with all you'd ever need. There was a grocery store and shops within walking distance and a Safeway within easy driving distance. We did our own cooking and meals except for a couple of special nights out. Maid service was great, air conditioner worked really well, and we loved the sound of the ocean lapping on the beach as we fell asleep each night. The staff was always courteous and very helpful. The pool water was a little chillier than we were used to, since we are from Texas and the wind really blew a lot. Some renovations were in progress on the units on the far end of the resort, but this did not cause us any problems or inconvenience. We would certainly consider returning to this resort in the future.\n\nReview 21:\nWe spent 8 days at Mahana and I had been there several years ago and wanted to stay because of the great parking, tremendous views and able to have breakfast on lanai. However, it was hot while we were there and the ac could not cool the unit. Called maintenance and that was a joke. Told us to keep it half way and \"it would run us out\". It ran us out alright, but from the heat. Then when we checked out, girl at desk said units were out. Odd maintenance wouldn't know that. We pulled the blinds everyday and all but it was hot, so I would check on that if you like to be cool at night and there during the day. We were on top floor in the building farther north renting from an individual so you can't ask for a change but others were having same problem. Construction was going on in the other building so guess need to be glad we weren't in that one as well. I would check on the construction as well. Perfect for couples wanting quiet if all is working well.\n\nReview 22:\nWe stayed at the ResortQuest Mahana Feb 3-8, 2008 and stayed in rm 912. The room was updated, well equipped and clean...but the ocean view was the spectacular part!! There was some construction going on in the pool area, but it was not a problem. The Mahana is in the perfect location to explore, we walked everywhere (but we did have a rented car for longer distance excursions!) and found great restaurants and shops. We are planning to return next year. We would book an extra day next time to avoid the noon checkout, with the only flight to Vancouver being at 945pm. Enjoy! !\n\nReview 23:\nWe stayed at the Mahana Sept 16-23. We were initially put into Unit 502. My husband found the murphy bed uncomfortable and it made the living area a cramped when we left it down. The beachfront view is beautiful and the bathroom is terrific as it appears to have been recently renovated. A few days into our stay we heard a jackhammer, and there was incessant hammering during the day. It turned out there was being construction being done in the unit below us. We asked to be moved and we ended up in a larger Unit 216. The carpets are stained and the white walls looked liked they needed to be washed. The view is spectacular with floor to ceiling windows. The kitchen in this unit has marble countertop and all the kitchen applicances are stainless steel. We will not stay at the Mahana again. The highlight of our first trip to Hawaii was our snorkeling and hiking adventure! Take a snorkel trip with \"Captain Steve\", and hike excursions with \"Maui Eco-Adventures\".\n\nReview 24:\nTried to call and make a reservation from all these great reviews only to be yelled at told i could not get any rates until check in and the room I reserved may not be the room i get......then she hung up on me. Guess I wont be staying here. Next........\n\nReview 25:\nBeautiful location but they are working on the balconies and spalling during the day and the hammering and power chisels vibrate through the whole building. The work is going on through till the end of October so I'd recommend staying somewhere else unless you're just in for the weekend or plan to be out all day. Maybe ask for a BIG discount.\n\nReview 26:\nI have no idea how this could have been ranked #1 on TripAdvisor. This has definitely made me question my confidence in TripAdvisor. Our room had disgusting carpeting with bad stains throughout. We had to see 3 rooms before we found one that was clean & sanitary. The pool area is tiny. Pictures posted on the website are deceptive giving the illusion that the resort is much nicer than it really is. I would not recommend.\n\nReview 27:\nI booked through Royal Hawaii after spending lots of time on the VRBO website, trying to match my needs up with owners' calendars. One of the VRBO owners suggested Royal Hawaii as the next best way to get into Mahana. They gave me a good price, the dates I needed, and even accommodated my request for a room near the top. I booked my next stay at Mahana through the Mahana front desk. Can't wait to see whales from the lanai! I've noticed on the Royal Hawaii web site, as well as others, that Mahana rooms are \"standard\" or \"deluxe.\" Our room was \"standard\" but had lovely furnishings and finishes. As far as I'm concerned, there is no reason to pay more money for a deluxe room here because the standard room is quite nice.\n\nReview 28:\nWe stayed at the Mahana for six nights in Feb. It is not a new resort, but it is well cared for and the grounds are beautiful. All rooms face the ocean and sat and watched the whales from our balconey. To let you know how much we liked it we made reservations for Feb. of next year. You cannot go wrong here. Besides you have a kitchen and a washer and dryer. You just cannot imagine how nice that is.\n\nReview 29:\nWe had reservations at the Mahana from 30 Dec - 2 Jan as part of our honeymoon. The hotel had a policy that reservations during this time must be cancelled by the 23rd. Unfortunately, my husband was hospitalized and it was determined on the 23rd that he could not take the trip. I alerted the Mahana's booking agent by 9:30 a.m. on the 23rd that we need to cancel. They wanted the hospital's verification, which I sent. In spite of these circumstances, they still charged us almost $400, and it took them this long to make that determination. I asked them to reconsider, or at least offer a credit for a future stay, but they refused. Please think twice about a place that does business like this.\n\nReview 30:\nHad booked a six night stay on Maui and booked a studio appartment which was ideal as there was only the two of us. Bit apprehensive on arrival as we'd read that previous guests to the complex had found that some of the appartments were a bit dated and had asked to be moved. We were given room 1113 and were pleased with it straight away. Spotlessly clean and had everything that we needed. In a lovely location, right on the beach with beautiful views towards Lanai and Molokai. Free car parking. Hotel staff were very friendly and helpful. A well stocked supermarket was within walking distance. Had a lovely evening meal at Dukes, a restaurant practically next door. Lots of good restaurants in nearby Lahaina. Good snorkelling and swimming about 50 metres along the beach in either direction. Really enjoyed our stay. Especially eating breakfast on the lanai each morning looking at the beautiful view. Highly recommended.\n\nReview 31:\nWe stayed at this hotel for our honeymoon. We found the room in excellent condition, it was very clean and comfortable. The views of the ocean couldn't be beat! We visited the island the week of the Labor Day holiday and it was not crowded at all, the perfect time to visit! The front desk attendants were okay, but far from spectacular. They seemed annoyed with everyone they helped, but other than that, it was a perfect stay! We will definitely stay here again on our next trip to the island.\n\nReview 32:\nThis was our first trip to Hawaii. We didn't know what to expect and can't draw comparisons to other properties, but I'm pretty confident that this is one of the nicest locations you will find on Maui. The lobby area is quiet and relaxing. It was so easy pulling up to the front door to unload our luggage and check in! Just a short walk to the elevators, we all took a quick look at the room before I moved the car. We walked in and my wife and I couldn't believe our eyes. Our 2 BR/2 BA condo on the sixth floor was heaven on earth. We actually teared up a little. The kids were able to check out a wave board and \"noodle\" at the front desk at no cost for the duration of our stay. Our double-wide lanai was perfection. The condo was upgraded with tile and granite and electronic shades. All the rooms were quite spacious. We loved it and we would absolutely go back -- already starting to think about our next trip!\n\nReview 33:\nJust finished a 7 night stay at the Mahana. The room was very comfortable and homey. The views are incredible. We stayed on the 10th floor, room 1008 and watched whales jump for hours on end. The beach in front of the hotel isn't inviting for swimming even the sides around it aren't. Go to Kaanapali for that. No restuarant or lounge, very disappointing. Grocery store and fish market close by though. The conceirge (sp) was nice enough, but recommended the Trilogy for whale watching. DO NOT DO THIS. They --. Food is terrible, and they are not knowledgeable. They all talk at the same time and don't take you out very far, just circle around in front of the hotels. Recommend Four Winds for snorkeling trip, great food, fun, fun, fun, and you get to see whales and turtles. Overall, the Mahana is a good place if you like quiet activities and stay in the room mostly. Beach bums not for you.\n\nReview 34:\nWe were there in March and stayed in room 1103. The room was updated and very nice compared to my daughters room 903 which was not. The veiw from the room was spectacular whales, two islands ,sunsets and rainbows who could ask for more. I would come back in a heart beat and stay in the same room. Having the gas grills on the property was a huge bonus we used them almost every night. The staff was friendly and helpful the place clean and neat. I would reccommend this complex to anyone going to Maui. We will return. Thank you for making our first trip to Maui memorable.\n\nReview 35:\nAll of the good things that you've read on previous reviews are accurate. I consider myself a well-traveled individual and I would grade the condo as pretty nice. The staff gave me a great feeling about my choice of lodging...Extremely friendly and interested in making your stay as enjoyable as possible. We ended up staying here for our honeymoon due to the flooding on the island of Kauai and I couldn't have been more pleased. It helped that they heavily discounted the rate. Can't say that that will happen to everyone, but it's nice that they did that for us since we already lost out on $1,300 for our accommodations in Kauai. Some have discounted the quality of restaurants in the area...don't be discouraged. Check out David Paul's and Mala's in Lahaina, the Pineapple Grill in Kapalua Bay and Mama's Fish House in Aina. All of them are a bit spendy except Mala's but they're worth it. If you're up for fish tacos, check out Leilani's in Whaler's village. I'm no connoiseur of fish tacos but these are the best I've had. Not fried.\n\nReview 36:\nMy wife and I stayed at the Mahana @ Kaanapali. The staff was friendly. The room was well maintained and appointed. Our room was right on the ocean. Everything was clean and fresh looking. The entire stay went very smoothly. I would definately try to get this place again when we go back to Maui.\n\nReview 37:\nWe stayed in The Mahana over Xmas 2007 and thoroughly enjoyed it. Our unit was beautifully updated with marble floors, granite counters and stainless appliances. Maid service was outstanding, even on Xmas Day! Even better--the maid knew our names and greeted us by name every day. We were very impressed. If there was a big storm and water damage in November, we saw no evidence of it. We ate breakfast on the lanai every day and watched the whales out in the bay. I would recommend The Mahana to anyone looking for a pleasant, relaxing vacation on Maui.\n\nReview 38:\nGreat spot with incredible views. We had a one bedroom that also had 2 Murphy beds that were a big hit with my daughter. The hotel also has free, wireless high speed internet which worked fine in our room on the 10th floor. Overall, most people at the Mahana were friendly. The woman at the activities desk was very helpful and honest in her evaluations. While the hotel lacks a beautiful beach for swimming in front with beach chairs, there is enough public beach around to satisfy most people. Breakfast on the private balcony is worth it alone. I would definitely come back here.\n\nReview 39:\nDumpy hotel with lumpy bed. No services and staff unhelpful. On a beautiful beach, but no beach chairs.\n\nReview 40:\nWe cant' say enough good about this condo! Daily maid service, beautiful view of Molokai and Lanai, all suites ocean front complete with ocean sounds to lull us to sleep every night. And privacy--very important on a honeymoon. We could sit out on the balcony and not see a single fellow guest. Our studio came with a California King bed and was plenty large for two people. We were so enamored of the Mahana we have seriously considered purchasing a unit in the near future. At the very least, we will be back. And soon!\n\nReview 41:\nThis was the greatest vacation, since my honeymoon!! In Florida. The ASTON MAHANA is very accommodating. We had a nice room 404, more like a condo, on the ocean. At night we could open the blinds and see the waves from the ocean, and also hear them. The kitchen is a full kitchen, with dishes, pots & pans, & utensils, dishcloth, and towels. There is also a dishwasher, with detergent. We went on a submarine, that was a lot of fun, to look at life deep in the ocean. The Royal Lahaina luau was great!! Hawaii is so beautiful. We are already trying to plan our next trip. There was childcare available at Kaanapali shores next door, that helped a lot, so my husband and I could have some alone time.\n\nReview 42:\nI have been to Hawaii about 15-20 times mostly to Oahu. This time we booked at the Aston Mahana which is a sister property to my mothers condo in Waikiki. We arrived late at night and the sound from the ocean surf pounding on the shore was incredible. We stayed on the top floor in a studio and it reminded me of being on a cruise. The rooms have floor to ceiling windows that face West so you get the beautiful sunsets every night. We cooked most of our meals by the poolside BBQ area and it was great. We loaded up on groceries and things the first day at Costco by the airport. It felt like we were at the lake in the summer. Very relaxing and less hectic from central Kaanapali. The staff were great and I would recommend the Mahana anytime......Can't wait to return\n\nReview 43:\nWe stayed in unit 812 and it was beautiful. It was just a studio but not small feeling at all, perfect for a couple. I cannot say enought good things about the Mahana, the location was great, it was beautiful, the view was fantastic. The pool was a little small but I didn't care, I came to swim in the ocean. Yes you can't swim in front of the hotel but I wanted to visit other beaches anyway so it didn't mattered. One of my best memories there is eating a steak on our lanai at sunset, that my husband grilled downstairs. The sunsets are amazing, right in front of the hotel it fells. The Mahana is about 5-10 minutes to kaanapali and maybe 15-20 to Old Lahaina. Request room 812 if you want a studio, I could tell from the lanai furniture of all the other units, compared to ours that we got the best unit. Had a great time.\n\nReview 44:\nLoved the view and the location was terrific. Everything was superb, service was great and done with smiles!! Always nice to see employees who seem to actually enjoy their jobs and want to serve customers. Pool could be bigger but who wants to spend a lot of time doing what we can do at home?? ?\n\nReview 45:\nThe Mahana more then exceeded our expectations. We spent 10 days vacationing and visiting relatives in Oahu. My wife and I snuck off to Maui for three days and stayed at the Mahana. We arrived early and were told that our room wasn't ready yet so we went shopping at the nearby Star market for groceries. Upon our return we were told we were being given another room that had been recently upgraded. We went up to the room and were stunned by it's beauty. New cabinets,counters, appliances, floors. Nicely decorated!! To top it off we were given a 1 bedroom 2 bath condo instead of a studio like I had reserved. Thats hard to beat folks. Thank you again to Larissa at the front desk for the wonderful surprise and the fantastic service. All of the employees were friendly, courteous, and helpful. I have never felt the need to write a letter to management or a review unless the experience was so bad that I couldn't help myself. In this case the experience was soo excellent that i can't help myself. Stay at the Mahana!!!!! Thanks again Mahana\n\nReview 46:\nBooked and prepaid this hotel last December for an 8-day stay in Feb 2010. After a delayed flight and 12 hrs. of travel, what I didn't need to hear when we checked in was: \"we don't have a room for you so we've reserved a room for you at the Maui Kai next door.\" We weren't the only ones that heard those same words that night. If I had wanted to stay at the Maui Kai I would have booked there. Our thank you for accepting the room (as if we had a choice) was a fruit basket and $100 credit at a restraurant. So I can't rate the actual hotel - as much as I would like to - other than their reservation system. Which obviously needs some work.\n\nReview 47:\nThere was only 1 person at the front desk to help guests. They needed at least one other person. They gave us the wrong type of room that we had previously booked. They gave us a 1 bd, 1 ba and we should have had the 1 bd, 2 bath. When we got the new room it was really like a downgrade from the original room. Our room was not updated at all. Our friends had a really nice room. They were not organized as far as the activities were concerned. we signed up for a lei making class and when we showed up we were told that the instructor did not come in. The best thing about the timeshare was the view! when we sat on the lanai, it felt like we were on a cruise. We were that close to the ocean!\n\nReview 48:\nStayed a week in Room 314 and the stay was perfect. The desk personnel were always accomodating. The room was awsome, clean, tidy, immaculate. I would recommend this location and the Mahana highly.\n\nReview 49:\nMy boyfriend and I stayed in Room 803 at the Mahana in Kannapali. We stayed there last year as well but in a different room. We booked 803 directly through the condo owner and got a fantastic deal. She was very sweet and helpful over the phone. When we got to the studio, it was wonderfully decorated in a hawaiian theme. The place was very clean, cute and cozy. She even had goodies such as cookies, chocolates, macadamia nuts waiting for us. She also had a little portfolio of her personal recommendations, which were all very helpful. She even had beach towels, beach chairs, and boogie boards for us to use. The view was great, as all Mahana rooms are. My boyfirend and I had an excellent stay in room 803. We would definitely recommend the room to friends and would stay there again ourselves. Thanks Sophie!\n\nReview 50:\nDear fellow travellers, We just returned from 9 days at this beautiful resort. Every room faces the ocean so don't be concerned about getting a great view: You Will! The front desk was very friendly and helpful The rooms vary in decor and finish so do as we did and ask to see different rooms if the one you're in does not hit the mark. Some of the rooms are in need of updating whilst others are just great. Rent a car to really enjoy Maui. The drive to Hana is amazing but a very difficult trip so be wary if anyone is prone to car sickness. You will always have your hotel as a place to look forward to coming back Beware some of the reviews posted in the local magazines about the restaurants as some of them were certainly hyped up. The beach right in front of the hotel is so so, but all you have to do is go 50 feet past the hotel on the left for the real thing. If there was any negative (minor) it would be the fairly strong tradewinds but don't let this deter you!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34528, "query_start_index": 34530, "query_end_index": 34530, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "78%", "inner_docs_start_indices": [176, 895, 1773, 2547, 3064, 3536, 4167, 5015, 6049, 7049, 7889, 8219, 8584, 9252, 10108, 10912, 11500, 12029, 12972, 13962, 14922, 15899, 16492, 17474, 17741, 18098, 18534, 19272, 19686, 20396, 21336, 21844, 22775, 23682, 24269, 25322, 25631, 26198, 26793, 26909, 27442, 28154, 28937, 29778, 30087, 31145, 31800, 32507, 32717, 33543]}
{"id": "151682", "pid": "151682", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHad a wonderful stay prior to our cruise. Was undecided if we should stay at the Ritz or the Doubletree. Based on the reviews and the price, we chose the Doubletree and never regretted the decision. Guest services were wonderful!!! \"Genesis\" at the front desk was exceptional. We truly appreciated the service she provided. Room and location were great. Staff provided suggestions for sightseeing and dining. Will definitely stay at Doubletree again. Thanks!\n\nReview 2:\nOverall the hotel was fine, clean and convenient. My complaint has to do with the service. I ordered breakfast to be delivered between 6:15am and 6:30 am to allow for time to eat and make it to the airport to catch our flight home. At 6:40 room service called to see if we still wanted our breakfast. We declined due to our timing. They offered no apology and were completely indifferent to their lapse in service. I stopped at the front desk to let them know of the problem and to ensure we were not charged for the breakfast. The front desk person was equally as unapologetic and could not have cared on way or the other if we were satisifed. As a Hilton Honors member I expected more. Will stay elsewhere next time.\n\nReview 3:\nI really enjoyed staying at the Doubletree. We were looking for a place to stay in San Juan the night before our early flight. The hotel was clean, modern, and very upscale looking for the price. We got a taxi into Old San Juan to sightsee before returning to use the pool/hot tub area. All I can say is I would definitely recommend this hotel and would stay there anytime I am back in Puerto Rico.\n\nReview 4:\nI stayed at this hotel for two nights prior to a cruise which departed from the Pan American pier. We took a taxi from the airport at a cost of $15.00 plus tip and had a smooth and efficient checkin. The person on the front desk was extremely helpful and gave us tips on where to eat and sightseeing tours that were available from the hotel. He clearly loved his job and it certainly showed. Our room was clean and modern with plenty of room. We ate dinner at a restaurant across the street and the food was delicious. We took a taxi to the shopping center as it was a special holiday and we knew Old San Juan would be very crowded. Beautiful pool area. The breakfast buffett has a large selection of items or you can order from a menu. I would certainly stay in this hotel again when visiting San Juan.\n\nReview 5:\nThis is my second time at The Doubletree by Hilton in San Juan and it's better than the first! The first time was great!!! Special thanks to Peter at the front desk for always willing to help me and others with such professionalism, Eliezer for being kind and always having a great smile and Diane for giving me a cookie every time I asked, and I asked many times. In general, the whole staff rocks. Thanks for making me feel at home.\n\nReview 6:\nThe facilities were wonderful and the people were wonderful, however, the charges for eight nights have changed many times during our stay and they continue to change a full week after check out. Our stay was divided between two credit cards and the charges have bounced back and forth between our two accounts (sometimes all on one and sometimes split not at all the way it should have been). This has caused money to be transferred numerous times between our two accounts and the bank has levied nsf charges to my fiance's account. If you choose to stay at this hotel, it would advised to book on the internet through a third party and settle all payments prior to your stay with that third party.\n\nReview 7:\nVery small and absolutely no privacy. Don't go here if your traveling with family. The doors to the bathroom are smoked glass but you can still see the image. It is also allows for sound to come through.Imagine taking a shower and having your children commenting that they can see and hear everything going on in there. I'm sorry but keep the the bathroom private. I'm in San Juan all the time and this is definitely not the best hotel to stay in!\n\nReview 8:\nStayed her the first 2 nights we spent in San Juan! I am IN LOVE with this place! I LOVE the modern, crips clean decorum. the bathrooms are sooooo cool! Designed cleverly! The bathroom fixtures, hardware etc..high class, quality! LOve the drk wood ladder in bathroom w/ blowdryer in bag and stainless steel accents every where and pool robe hanging on it! The lrg marble shelf prolly designed for safety in front of lrg windows, yet soooooo functional for more places to unpack. Loved the modern thermostat to control AC temp and wait can't forget the DElicious Amazing cookies! the sheets were so soft and I couldn't believe ALL the pillows! LEts not forget OUtlets Everywhere ya need em! And extra lighting everywhere as well!! I didn't want to leave my room. Thanks also to the VERY nice staff at front Desk! BTW the phone in the room actually works! Plus they have computer hook-up! pools and fitness room also nice. And I loved being able to wash my OWN laundry! thanks for wonderful sleep! Loved the brkfst buffet as well!\n\nReview 9:\nThe service was fantastic - everyone so friendly, and the hotel is in great shape - our room and the public rooms are quite new and well maintained. We used the hotel's relationship with La Concha Renaissance - the front desk gave us a letter of introduction which we took to the La Concha front desk where they gave us an account number to charge to, allowed us free access to the pool and beach, use of beach chairs, free use of water sports items like boogie boards, etc. La Concha is within walking distance so we made several trips there to use the beautiful Condado beach. I also visited the 24 hour grocery across the street from the Doubletree - very convenient.\n\nReview 10:\nThis hotel is not exactly right next to anything, which is why it worked out well for us. It's convenient to the airport, but not right next to it. It's not right on the beach, but is a short walk away. It's not right next to Old San Juan, but was reasonably accessible with our rental car. Basically, it was centrally located to a number of places that we needed to be - and reasonably priced. The service was excellent; Peter is probably the most helpful receptionist I have ever encountered. I'm a light sleeper, and he really went out of his way to find my wife and I a quiet room. Overall, we ended up being very pleased with our choice.\n\nReview 11:\nWe are staying here for 5 days on a business trip and I have been a guest of many Hilton hotels in the past. I have to say the staff; front desk, restuarant, room service, maid service was by far one of the most outstanding!! Everybody who works in this hotel should be proud of what they bring to the customer experience. Room: The rooms are small but well designed, efficient and the bedding, beds, pillows are fantastic. The bathroom is ultra modern and the use of the space is great! Grocery store across the street and a beautiful beach minutes away. Thank you for making my stay (even while I was working) so fantastic! !\n\nReview 12:\nThis hotel was very kid friendly.... Staff was very helpful... the premises was very well maintained. There were no congestion the way it is on Asford Ave Hotel strip.\n\nReview 13:\nWe stayed at the Doubletree for 6 nights. The room was really clean and had ample space for two people and all of our belongings for the week. We were impressed with the efficient use of space in the room and the hotel in general. The hotel staff were super friendly and helpful with suggestions of activities, directions, and just generally chatting about PR. The hotel was clean and quiet, definitely had a professional/business atmosphere. The pool are was generally not busy, but the water was pretty chilly. There was a 24 hour grocery store across the street, which was extra nice because there was a microwave and fridge in the room. Although the beach closer to the hotel is Ocean Park Beach (about a 5-10 minute walk), we preferred going to Condado Beach (about a 15 minute walk) because it was cleaner, had chairs for rent, and had more lunch options nearby.\n\nReview 14:\nWe stayed at this hotel for one night before and one night after our cruise. The hotel is beautiful, the staff is courteous and friendly, the rooms are clean and well appointed. The hotel is in a great location for walking. Many restaurants are close by and the food was very good at the ones that we visited. Would absolutely stay here again. Highly recommend it to other cruisers.\n\nReview 15:\nWe stayed here for a night upon returning from a Caribbean cruise. The Trip Advisor reviews made it sound wonderful. Actually, I would only recommend it for the convenience. It is not a place to stay for an extended vacation. While modern and well decorated, the public areas and pool area are not spacious. We arrived well before check-in time and the lobby was mobbed with guests trying to check out for cruise departures and guests checking in after cruise arrivals. Registration did its best to get us into our room as early as possible, but under the circumstances, there was a 2-hour wait. We had a double with one queen-size bed and a double murphy bed for 2 adults and 2 children. With the murphy bed down and 5 pieces of luggage in the room, there was little maneuvering room.\n\nReview 16:\nI live in Mayaguez and once in a while stay in the local hotels in San Juan. I recently stayed at the Doubletree for the first time since it was recommended by a friend. Nice hotel, clean rooms, friendly staff, free wifi, four very nice restaurants. Special thanks to the maid on the 8th floor \"can't remember her name but I stayed in room 806\". Thanks also to everyone at the front desk especially Peter, Yamira and Diane for their courtesy and professionalism. Definitely, a pleasant stay!\n\nReview 17:\nThis is a great hotel. We travel all year long and stay in many hotels but this by far has been the best stay. I think managment should now Peter in the lobby was exeptional. He was very helpful since this was our first time to Puerto Rico.He made it a very pleasant experience and that can not be said of all the lobby staff. We stayed in Puerto Rico for two weeks touring the whole island and unfortunalty needed to stay in other hotels as well. They were no where near as good as the Double tree in San Juan.\n\nReview 18:\nWe decided to give this property a chance because of the great reviews we saw and we were not disaapointed. We were checked in by Juan who offered area restaurant recommendations - he was extremely friendly and very informative. Stayed in a room with a balcony that opened to the 24 hour pool and jacuzzi. Room very clean and well appointed - fridge and microwave in room. The hotel was very quiet. Rafael assisted with our bags - he was also very friendly and helpful. We truly felt welcome there. There is a 24 hour Grocery store directly across the street with parking lot security which we found comforting when we made a late night trek there. We had brunch at Under the Trees before departing to the pier. Would definitely recommend this property and look forward to staying there again.\n\nReview 19:\nDoubletree is rated the number 1 hotel in San Juan and you can tell the instant you arrive at Doubletree. All of the staff from the bottom to the top are there to make your stay the best experience possible. If you have a concern it will be address and corrected as quick as possible. The location is great with plenty of restaurants and shops within a short walk. This hotel also has a sister hotel on the beach that you can use anytime, and it's about a 20 minute walk. We had a large group and everyone enjoyed there stay here. We would stay here again.\n\nReview 20:\nMy video crew and I stayed here for a month on a job. The hotel was very forgiving of our dragging lots of equipment in and out everyday at all hours of day and night. They were always helpful and supportive. The 24 hour pool and fitness area was great, as we work odd hours. Guest laundry on site, and 24 hour supermarket across the street. This was great with 4 of us and only 1 car. Good restaurants easily walkable, beach also walking distance. Can't say enough about how friendly and helpful the staff was. Come stay here!\n\nReview 21:\nThis place is the best in the area. Near Airport, Museums, Restaurants and Shopping for everything you need.\n\nReview 22:\nA group of 8 ladies from Louisiana stay in the hotel for a week. It was a perfect place. Close to the airport and the service for taxi make your saty easier to move, The hotel was clean and very chic. All the staff make you feel welcome.\n\nReview 23:\nWe stayed here after coming back from a cruise and it was a really nice hotel. The facilities are modern and clean and our room was very chic. We didn't explore the neighborhood, and it didn't seem very nice, but we did walk across the street to the little grocery store to pick up a few things (stuff is cheaper there than in the lobby store) We enjoyed the hot tub and the pool as well as hearing the frogs at night. It's not in the nice, old part of San Juan, but you can take a cab there.\n\nReview 24:\nI highly recommend this hotel to anyone staying in San Juan. From the room, to the welcome warm chocolate chip cookie, the fitness center and pool, everything was fabulous. I felt like I was in a fancy upscale hotel. Great bang for your buck!\n\nReview 25:\nThe staff is Amazing, great attitude all the time from managers, front desk, the valet parking service, their people behind Michael's bistro and their sales staff. I\u00e2\u20ac\u2122ll be back in January and I\u00e2\u20ac\u2122m looking forward to stay at the Doubletree. Hey be careful with the cookies :)\n\nReview 26:\nAlthough this hotel is not located on the beach, the beaches were easily reached on foot within 5 mins. It more than makes up for this when it comes to getting about the city. We travelled on the local buses wherever we went and there were bus stops right outside the Hotel. There was a Supermarket right across the street for any shopping needs. There was also a very nice restaurant 'Under the Trees' right next door. The hotel staff were most attentive to all our needs and were always visible around the hotel and at the front desk. There was also a friendly car hire firm just 5 mins walk away from the hotel who were only too willing to collect and drop off. Should we ever go back to San Juan we would definately choose the Doubletree.\n\nReview 27:\nUpon entering the grounds it is obvious that the Doubletree by Hilton San Juan stresses hospitality and quality. The Bell-man was extremely helpful. The hotel lobby is beautiful. The rooms have the most modern amenities. And the restuarants served great food - especially Silk. Only 3 blocks (or so) from the beach. I will definitely reccommend this hotel to travelers looking for a little something extra during their next business or personal travel to San Juan, Puerto Rico.\n\nReview 28:\nThis is a great hotel and terrific neighborhood. The rooms are fantastic and might be the best appointed hotel I have stayed at in a long time. (The bathroom was really cool and the shampoos and soaps were neutrogena which I happen to love). The staff was friendly and efficient - rooms were kept very clean. The valet service folks were very friendly, always a big smile when we returned from one of day trips. The pool was lovely. We are not beach people so no big deal for us to not pay up to stay at a resort on the beach.\n\nReview 29:\nEvery person working at the San Juan Doubletree had a smile on their face and asked if there was anything I needed to make my stay more comfortable. As always, the warm chocolate chip cookies in the evening were great. A collegue and I arrived late but the person in the restaurant/lounge stayed a bit longer to make sure we could see the end of a game. The location was very convenient, the service was great. I would definately recommend the San Juan Doubletree to other road warriors.\n\nReview 30:\nHighly recommended. Exceptionally quiet and comfortable room. Special kudos to the staff (Eddie, Sonia, Robert, Pedro, Rafael & more). The staff was fantastic. Delicious asopao (Puerto Rican stew) at dinner. I've stayed in other San Juan hotels and this one gets an A.\n\nReview 31:\npositives: modern comfortable rooms, good amenities including pool, bar, restaurant and chocolate shop, top notch service from all negatives: expensive drinks and food, not good area for walking at night, too far to walk to old San Juan\n\nReview 32:\nI knew from the other reviews that my stay here would be a good idea and I was right. We checked in around 2 PM and it was smoother than I expected since we arrived earlier than the 3 PM check in. Margarita greeted us with a smile and a warm cookie and she was awesome! We requested a larger room and she took care of our request immediately. Antonio was awesome in giving us the best spots to eat and visit. He was our \"GPS on feet\". Gilberto was another person that I cannot forget to mention. He's a breathe of fresh air....very polite. Overall this hotel is comfortable with great customer service.\n\nReview 33:\nI knew that the Doubletree was going to be a great time when Peter, at the front desk, offered us a chocolate chip walnut cookie upon arrival. I would have to say that the Doubletree has some of the best hospitality that I have ever received at a hotel. From Margarita, who was very helpful when we thought we would be stranded in NY and not make it to PR because of the weather to the valets Robert and Freddy who knew where all the hot spots were, everyone was a delight. Make sure you check out the Tropical Splash drink at the bar downstairs. Ask for George. As you can tell, we really got to know the people that worked there. Everyone was really friendly. We stayed 6 nights and I would definitely stay here again. The rooms were clean and well-apportioned. The location was perfect for catching the bus around San Juan and within walking distance of the bustling Ashford Avenue. Be sure to check out the Supermax supermarket across the street. It offers a good value lunch menu.\n\nReview 34:\nI was in San Juan for business and found the location ideal, since I did not have to worry about the dreaded traffic jams going to my appointments or when returning to the hotel. Having a 24 hour supermarket across the street is also very convenient as you can store your snacks in the fridge in the room or prepare your microwave meals in the room. The hotel is about 10 minutes walk from the beach. However, I took advantage of the Beach Club, which gave me access to the hotel's two sister hotels free of charge. One is located in Condado while the other is in Isla Verde. I tried both of them and they were both very nice. I will definitely stay at the Doubletree again when I return next month, and use the beach and pool at these hotels. And I will definitely return. The service is impeccable and the staff extremely friendly, always with a smile and time for a chat.\n\nReview 35:\nI'd heard very good reviews of the Doubletree from a buddy who works at their establishment. He was not kidding at all. The staff and amenities are top-notch and made my 2nd visit to PR a fantastic vacation. The hotel room was clean & tidy, distance to favorite sites/restaurants was easy to walk, and had no trouble arranging tours of the local area/island. Definitely will be staying here on my future travels to PR.\n\nReview 36:\nMy granddaughter & I stayed at the hotel for a week. The staff were very friendly and helpful and remembered information about our preferences. The rooms and facilities were very clean; food was ample and very good. I cannot walk great distances but easily walked to the beach and restaurants, plus a 24 hour grocery is located just across the street. The room had a microwave, refrigerator & safe. I had read some reviews that thought the pool was small. We did not find it to be small at all. My granddaughter (17) enjoyed the pool, hot tub & sunning every day. Taxis were always available within a few minutes of request & we were picked up at our hotel for tours. I would definitely stay again should I travel to San Juan. Both my granddaughter and I greatly enjoyed our stay.\n\nReview 37:\nMy experience was excellent. The hotel location is very good. The hotel and Alquimia Room were very nice and clean. The staff are fantastic and always try to acknowledge you by name. All the activities planned by Sales Department always are fabulous and you had a lot of fun. The food, desserts and drinks are spectacular. The people in charge of Food & Beverage always are very pending to all guests.\n\nReview 38:\nIf you want to receive value for money, while experiencing a very enjoyable trip, try this fantastic spot.\n\nReview 39:\nNice hotel - clean comfortable room, staff was friendly and accomodating. We stayed here based on (1) points to use for a free night stay @ Hilton and (2) Tripadvisor rating this the 2nd best place. I wouldn't stay here again, but only because it isn't really in an area that is good for walking around (especially at night) and it's kinda in the middle of...well....nothing. A great hotel in a \"blah\" area.\n\nReview 40:\nDisclaimer for my review: We did not want or need a beachfront resort hotel, we are walkers and explorers, we knew we would need to spend some money on taxis and we had a rental car. Here's the 1,2,3... Why you WILL like this hotel: 1. Rooms are nice and clean (I stayed in the shorter 3 story side with view of garden/pool area). Hotel grounds are nice too. 2. Service from all hotel staff is very good, pleasant, and efficient. 3. Often a cheaper option if you don't need or want a beach resort property, but still amenities you expect from a Hilton chain. Why you may NOT like this hotel (again, these were not important to us): 1. If you want beach, it's a 5 min walk to a local beach, not like a resort beach. The local beach is not overly attractive. 2. Sits in a residential area. Not many restaurant or bar options unless you walk 10 min or more. 3. Nearly everything you want to do or to see is a taxi ride or car rental drive. ($15 plus tip taxi ride to Old San Juan. )\n\nReview 41:\nGreat hotel. Service great. Food good. Location could be better.\n\nReview 42:\nWe recently took a trip to Puerto Rico and stayed at the Doubletree in San Juan. It is a beautiful hotel. The rooms are exquisite and comfortable. Not to mention that the staff caters to you. They are, also, very helpful. They let us know what attractions and hotspots to go to during our stay. There is a market directly across the street which definitely comes in handy considering they also carry liquor. It is a 3 short blocks away from the beach which is amazing. One of the bellhops was tons of fun. His name is Rafael so if you plan on staying there be sure to speak with him. All in all it was a great trip!! !\n\nReview 43:\nThis hotel was great, the rooms were very modern and fresh clean. Really centric and easy to get every where. From now on when i need to be in San Juan this where I am staying.\n\nReview 44:\nMy mother and I spent a night at the Doubletree before a Caribbean cruise. Staff was very helpful, and it was convenient to get a taxi from the hotel to see sights in San Juan. Rooms were very clean, convenient and well-appointed, with decor that looked very new. The hotel's breakfast and dinner were convenient and not too pricey. It's about a 3 block walk to a pretty beach, but the beaches were not my priority on this trip. The hotel also provides free internet. Staff was very knowledgeable about getting around San Juan, and about the Caribbean cruises. We got better information from them about when to board our Celebrity cruise than we did from Celebrity! And I'm very thankful we took their advice! And the Doubletree folks at the 800 number were kind enough not to charge us for our intended first night of the stay when we were stranded in Atlanta due to weather issues instead of being in lovely San Juan.\n\nReview 45:\nI have been staying at this Doubletree on and off for the past 3 months. The staff has been very accommodating and friendly. It is a great place to stay while on business. The hotel provides all the services you would expect while on a business trip - free use of fax, free internet and laptops located throughout the lobby for internet access. It is located right across the street from a supermarket which is really convenient. Pizza place near by. It is close to the beach and the happening part of Condado. The area is safe and a great launching point to all the Puerto Rico has to offer. Great job guys!\n\nReview 46:\nThe people at the hotel were great! Omar at the Front Desk and Rafael out front, can set you up with any adventure or destination and everyone is warm and friendly. The rooms are as stylish and comfortable as any Ritz or Four Seasons I've been to. Across the street is a supermarket and the rooms have refrigerators, microwaves and coffee set ups, so you can stock up with snacks for coming back to your room late. The hotel is centrally located but cabs are costly. At least the staff and amenities makes it a pleasure to be in the hotel versus those places that you just use as a sleep and shower headquarters.\n\nReview 47:\nWell located, great service & amazing gym. All you need to dont miss home\n\nReview 48:\nHopefully when you check in Pete will be on the desk! He made my stay absolutely incredible! He went WAY BEYOND the call of duty for me numerous times, but the incident that most impressed me was his willingness to make sure I found the location I was looking for. I wanted to eat in an AUTHENTIC restaurant. Not only did he tell me where to go, he actually WALKED me to the area to make sure I found it. In most hotels you're lucky if they point in the right direction, you're even luckier if they give you a map, but Pete went WELL BEYOND that by walking out the front door with me and showing me where the restaurant actually was. The rooms were beautiful, the service exquisite, and the hotel was clean and beautiful.\n\nReview 49:\nWe were happy with our choice. We stayed at this hotel for four nights and that was a good amount of time to see San Juan. We took one of the tours recommended by the hotel - we went to the rainforest and that was worthwhile. It was a morning (half day) tour. The breakfast at the hotel is really good. The location of the hotel is ok but a taxi to Old San Juan will be $14-$15 each way (fixed rates in San Juan!) The supermarket across the road was a bonus and the Puerto Rican restaurant around the corner was the best! The staff are all friendly and welcoming. Nothing is a problem. They were always happy to help. My only criticism is that we had cigarette smoke coming through the vent into our bathroom - perhaps from the smoking floor one level up. We'd stay here again.\n\nReview 50:\nGreat hotel nice located next to a grocery store. Even though they are near a busy street, the pool and courtyard are silent, open and inviting. Good rooms, and very nice staff. They also have a great program with some hotels that are at the beach which allows guests to lay at those hotels' beaches. A great hotel especially for less than $100 per night. And ofcourse the warm chocolate chip cookies help make it a great stay!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27458, "query_start_index": 27460, "query_end_index": 27460, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "94%", "inner_docs_start_indices": [176, 646, 1376, 1786, 2601, 3047, 3758, 4217, 5257, 5939, 6594, 7234, 7414, 8295, 8690, 9488, 9992, 10516, 11322, 11891, 12431, 12552, 12802, 13307, 13562, 13852, 14607, 15097, 15636, 16136, 16417, 16666, 17281, 18279, 19166, 19597, 20390, 20804, 20923, 21343, 22335, 22412, 23043, 23232, 24164, 24785, 25410, 25496, 26230, 27020]}
{"id": "205044", "pid": "205044", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI booked this hotel 6 months in advance & then lost the booking reference - so I emailed them to confirm I had a booking with them. They did not respond to me - so I assumed I must have not actually booked it. Unfortunately it turns out I had booked it, so as well as booking another hotel last minute I've been charged the first night's stay. Why could they have not just responded to my email in the first place to tell me I had a booking there? !\n\nReview 2:\nIf you're staying in Rome to do sightseeing this is a great hotel The minibar is free and restocked every day. The breakfast buffet is great as are the rooms. The hotel is located close to most of the sights that you will want to visit.\n\nReview 3:\nWe stayed at the Hotel Artemide as an \u2018escape\u2019 from a very poor hotel. So we walked down \u2018Via Nazionale\u2019 and this hotel looked the nicest, it was a 4 star so yes you expect more. But I\u2019m happy to say that it didn\u2019t disappoint. The stay was great & the rooms very nice.\n\nReview 4:\nPositives- Nice quaint rooms, very clean, good location, quiet interior rooms, OK breakfast (staff was great), easy access to trains. Negatives- Front desk staff indifferent at best, never acknowledged when we came in, when we needed a service (cab, restaurant directions, assistance with internet...) the staff could not have been less helpful or polite. We eventually stopped asking for assistance and figured it out on our own. We felt as if we were a bother. The hotel itself is great, no complaints. Shame about the staff.\n\nReview 5:\nNot only is the Artemide very well placed for all the major attractions, the breakfasts splendid and the rooms comfortable, what really makes the difference is the attitude and willingness to help of all the staff; we were caught up in the volcanic ash cloud flight ban and the staff couldn't have been more sympathetic or helpful. When returning to Rome, I won't even bother to look elsewhere for accomodation.\n\nReview 6:\nWe are checking out today from the Artemide hotel and we dont want to leave. The location is great- walking distance to almost every site. All the staff are lovely, the rooms are clean and well appointed. We asked for a quiet room and were placed overlooking the inner courtyard- not much to look at but definitely peaceful. Great shower, not much room to move but the pressure was as good if not better than my shower at home. Staff are all extremely friendly and helpful. Lots of selection at breakfast. And they have a gym and sauna. We will return on our next visit to Roma. Thankyou to all the staff for a wonderful stay!\n\nReview 7:\nThis hotel has been hugely overpraised on trip advisor. Reception area and public rooms are limited and drab. The roof garden was not open in May. Amusty smell hung about the corridors. The restaurant was in a basement down a spiral staircase with an unsafe handrail. Our superior room was clean but depressing, and the beds were unbearably hard. We could not leave soon enough.\n\nReview 8:\nWe stayed at The Artimede Hotel from 28.10.10 to 02.11.10 and although I had read all the reviews, I found it very hard to believe that this hotel would be so good. I was wrong to doubt it. Everything about the hotel was great, especially the staff! The breakfast was good and you could eat as much as you wanted. There were lots of nice touchs in the room, like asking if you had forgotten anything e.g. razors, toothbrushes etc. All you ahd to do was phone reception and they delivered the goods in minutes free of charge. Terrific!\n\nReview 9:\nMy parents, sister and I really enjoyed the Artemide hotel and the great service. We were assisted with transportation, restaurant recommendations and reservations, booking a tour guide, and even on line reservations for a visit to the Vatican. They even provided us with picnic breakfasts twice when they knew we would be leaving out early! There were no communication problems even though none of our party spoke any Italian. I am really picky about cleanliness when I stay somewhere and the hotel and rooms were immaculate. This is a great place to stay with excellent service and also a great location!\n\nReview 10:\nThe Hotel Artemide was a beautiful little hotel with a convenient location to just about any site in Rome. It was very modern and attractive. Housekeeping kept the rooms meticulously clean and well supplied. The entire staff was helpful, attentive and very friendly. Every morning, the breakfast buffet was displayed beautifully. It was plentiful and delicious. This hotel exceeded all of our expectations.\n\nReview 11:\nFriendly & helpful front desk staff. Thank you Mario. The BEST breakfast & coffee and service staff. The room was very comfortable with good linens & pillows. A nice (small) bar/lounge area on the roof top, to have a cocktail or coffee. Thx Renato. At check-in you receive a card for a free prosecco or coffee for the roof top.\n\nReview 12:\nHotel Artemide is an excellnet four star accomodation with large, plush rooms and a free mini bar to boot. They offer a nice Italian continental breakfast and their staff is very accomodating. The hotel is well positioned to use the train or the subway system. We were traveling on a second honeymoon and took tours of the Vatican which can be reached by an easy cab ride or metro. All other key Rome sites were easily accessible by bus or subway. People were always eager to offer directions although Romans sense of distance and non-specific directions can offer some fun challenges. A car in Rome would have been a nightmare so Hotel Artemedi made a terrific choice for overall comfort and value.\n\nReview 13:\nWe were very excited about staying at this hotel, but expectations were not to be met. As the taxi stopped outside the hotel front doors, we thought he had the wrong place. As it turns out, 'Hotel Artemide' fraudulently depicts their hotel (online) using pictures of another hotel in the area, the Boscolo five star luxury hotel. Room was nice and clean although small and with very poor pillows (it was as if sleeping without a pillow altogether). The Internet worked only during some days and when it worked, bandwidth was severely limited and most non local web pages would not load at all. Movies (paid) on the TV set would also not work at times, although the hotel still allowed you to subscribe to movie packages during the outage, forcing us to request a credit at the front desk. Lastly, upon checking out, the hotel had our bill wrong.\n\nReview 14:\nI booked this hotel for my wife and I to escape to Rome to celebrate our 25th wedding anniversary. The flowers and wine that I had requested were there courtesy of Alessandro on the front desk and the room we had looking onto Via Nazionale was big, very comfortable and air-conditioned. The buffet breakfast is ideal to get a day's sight-seeing off to a good start and the free mini-bar in the room was ideal apon returning to the hotel in the late afternoon. We used the roof top terrace bar a few times before heading out for dinner in the evening and again for a night cap before retiring for the night. We found all the staff very helpful and courteous and would have no hesitation in recommending this hotel to any-one visiting Rome on either business or pleasure.\n\nReview 15:\nNice hotel at an attractive location. Staff very service-oriented. Great rooftop terrace, with view on the San Paolo dentro le mura (next to hotel), Italian government buildings and San Pietro (Vatican). Close to Termini and the city centre. Only negative side is breakfast: very much oriented on Americans (meaning: lots of sausages/calories, hardly any bread,no real coffee), quite crowded and indoors (which is a pity with such a great rooftop terrace! ).\n\nReview 16:\nAfter weeks of research, I settled on the Artemide Hotel and it was awesome! The staff was great from the time we checked in until the day we checked out. This hotel was warm, welcoming and very pleasant. The staff was great! The breakfast and minibar were nice additions. And thanks to others on this site who posted your feedback which helped me in making my decision. Would definately stay at this hotel again.\n\nReview 17:\nWe have just spent a week at the artemide hotel where we celebrated our silver wedding anniversary. I would give this hotel 10 out of 10 for everything! The hotel was beautiful, the room we stayed in was spotless and very well furnished. They had a frree mini bar that was stocked up every day and there were toiletries in the bathroom which were replaced everyday if you used them. The breakfast was excellent and there was everything you could possibly want. The roof top bar is a great place where they serve some gorgeous food as well as drinks and cocktails. The staff are all lovely, everyone wasso friendly and helpful. The Artemide is a very central hotel near to most attractions. The hotel was a bit more expensive than we usually stay at but it was so worth it. If we go back to Rome we would certainly stay here again.\n\nReview 18:\nWe stayed at Artemide Hotel and it was a fabulous experience. Tremendous service, great location (walking distance to Trevi, Pantheon) and exceptionally clean, comfortable rooms. Buffet breakfast was best we had in Italy and free minibar items was an unexpected treat. I would definitely stay there again on my next trip to Rome.\n\nReview 19:\nWe are a family of four, with 2 children, 12 and 10. We stayed in the family room. I was pleasantly surprised with the size of the room and bathroom, especially for European hotels. The staff at Hotel Artemide were amazing. The hotel was centrally located, 10 minute walk to colosseum, Trevi Fountain and Spanish Steps. The breakfast was wonderful with many options for everyone. The free mini bar was great to take bottled water with us during the day. We loved having drinks on the rooftop before going out to dinner. I can't wait to go back to Rome and I will definitely be staying here!\n\nReview 20:\nWe have just returned for a great stay in Rome.The Artemide is ideally situated for sightseeing of major sights and the metro is nearby for connections to other attractions!! Hotel Artemide was very good value for money. The staff are friendly and helpful. The excellent breakfast set us up for the day!! and a mini bar in the room.. restocked daily for no fee ...which is unusual for europe was a nice touch. The hotel room was very clean & comfortable. We ate in the Hotel Restaurant and found the food to be tasty, well cooked and good value for money.. the wine list is good and reasonable too!! We would recommend this hotel.\n\nReview 21:\nThis is a \"gem\" of a hotel is very well maintained and a short 10 to 15 minute walk to most major sites. The staff was incredibly helpful particularly Matteo and Giovanni. When we experienced trouble with the internet in the room they allowed us to use the Business Center free of charge. Even the bellboy was extremely attentive when we had some questions regarding the computers usage. Breakfast was delightful. They had a nice variety of breads, croissants, pastries and cakes. They also had cold cuts , cheeses, yogurts,juices, fresh fruit, cereals, milk, eggs , bacon and bottled water. If you feel exhausted as we did after a long day of touring there was a nice selection of complimentary beverages and snacks to welcome you back to your room. Our room rate even came with a complimentary glass of Prosecco which we enjoyed at the roof top bar before dinner one night. Request a room toward the back of the hotel if you wish to avoid any noise from the street traffic. We definitely would stay here if we return to Rome.\n\nReview 22:\nWe stayed at Artemide during Christmas (two persons) in a three person superior room. I haven stayed in other hotels in italy (but i hqve in all the countries nearby) but this one was definitely to my liking. The location is handy, 15 minutes walk to spanish steps and many of the other attractions, less than that to termini. The service is excellent in the hotel (the biggest plus), something to be appreciated as the general level of service in italy is quite unsatisfying. As a negative one could mention small rooms with few thrills - but dont let this fact stop you from booking!\n\nReview 23:\nDefinitely worth staying at this Hotel. Staff are wonderful, clean, pretty good location, 15 min walk to Collaseum and Central Rome and the Mini Bar is FREE, Wow!!! Highly recommend and excellent value.\n\nReview 24:\nWe booked this Hotel because of trip advisor and were impressed by the feedback. We found the hotel to be excellent. We were given the top floor room which had its own lounge and rooftop garden all to ourselves. So we were blown away, we loved the free mini bar and fridge. The concierge were most helpful booking shows and events for us. The taxi drivers are very forceful and you can choose from many. You will pay for trip and per bag on top\n\nReview 25:\nPros - arrived early, 11:30 am, and was checked in immediately, also upgraded from standard to deluxe room. Mini fridge with free beer, water, juice, small snacks, restocked daily. Excellent breakfast with the best coffee I had in Italy. Room was clean, bigger than expected, with excellent bathroom, windows that opened into back alley (nothing to look at), working air conditioner, and very quiet. Bed was firm but if you like that then not a problem. Good location close to metro, which was easy to use even for newbies. Good shopping on Via Nazionale. Housekeeping noticed we used a blanket as a an extra pillow, and replaced it with a real pillow the next day without being asked - very nice. Porter carried luggage across the construction site in front of Hotel and escorted me across the street (little bit of traffic snarl) - very considerate. Overall attentive service without being overbearing. Also everyone spoke good English Cons - roadwork directly in front of hotel makes drop off / pick up a little harder, but really not a big deal.\n\nReview 26:\nI was here with my husband for some days. We loved the bar and the old part of the hotel, its very well kept and you feel like on another world. the location is perfect for visiting and the breakfast is well worth!\n\nReview 27:\nWe stayed here for 3 nights for a short break. Upgraded to a superior room which was clean and comfortable and a good size. Front desk staff friendly and helpful and the location made it possible to walk to everything we wanted to see. Would stay again, the only downside was the bar service, very difficult to get any. We walked out on one night after waiting 10 minutes.\n\nReview 28:\nI cannot recommend this hotel enough! We had a wonderful one-night stay. The room was exceptionally clean and well appointed. The staff from the front desk to the bell men to the breakfast attendants were courteous, well mannered and extremely helpful. We had a family room on the fourth floor facing the street and a huge balcony. It was fun to open all the doors and walk out and just look around. Excellent bath products. The mini bar was nice. There was a beer, Coke, Fanta, and a bottle of water, along with two juice box drinks. Will definitely stay there again whenever we are in Rome. It was close to many sights.\n\nReview 29:\nWe stayed for 3 nights at the Artemide, it was clean, close to all the major attractions. Not far from the train station, walking distance to everything. Staff were friendly, the free minibar was a very nice gesture. An excellent airconditioner that cooled us down in the middle of summer was a blessing.\n\nReview 30:\nThis was one of the most enjoyable experiences we have ever had in a hotel. We found the Artemide to be great value for money. Anybody who wishes to visit Rome could not find a better hotel/location than the Artemide. Very close to subway system; the room was spacious, clean and elegantly appointed; the free breakfast was amazing-huge, in a lovely room, great for Rome. Every member of staff that we came into contact with was polite, knowledgeable and helpful. The free internet was very nice and totally unexpected. Would definitely stay again and recommend to others !\n\nReview 31:\nGreat location for sight seeing and shopping. Lovely quite room, breakfast was good. Restaurant and terrace bar pleasant but not fantastic. Would happily recommend to family and friends.\n\nReview 32:\nBooked this hotel based on Trip Advisor Reviews. Art deco hotel is good and very well cleaned. We had room 115 a triple room which was excellent for us as a family with one child and the room had a terrace. Free minibar and wifi excellent, as was breakfast. Had evening meal twice, in hotel, was pricey but no more so than the rest of Rome. Reasonable location for sightseeing - Colosseum and Trevi Fountain close - easy walk. Pantheon, Piazza Navona and Spanish Steps - medium walk. We used a taxi to get to St Peters at a cost of 10 euros but we wanted to get there when it opened at 7 am - used the metro back which was clean and efficient and only a couple of euros. All in all a good hotel to stay in - only thing lacking was room service. After sightseeing in Rome in the hot August sun it would have been nice to have the option of room service.\n\nReview 33:\nMy husband and I recently returned from a 17 day trip to Rome to celebrate our 25th. The Hotel Artimede was our last stop. It was a very lovely hotel, with wonderful staff, beautiful rooms, and a great breakfast. We were suspicious of all the good reviews, but it is truly a wonderful find. The staff were helpful with good suggestion for walking trips, and the Vatican tour that they recommended was amazing. We were not thrilled with the hop on and off bus, and if you wish to do this, just take the 2 hour tour. The subways were very good, and taxi's anywhere from the hotel are 10-12 euro's. Rome is a busy city, and this is a wonderful oasis, quite well located. We would return here, and would highly recommend this to our friends and family. The room was large, the bed was comfortable, the bathroom was the largest we had in Italy, and beautifully appointed.\n\nReview 34:\nGreat location to tour Rome by foot or to meet a bus for a hop on/off tour. Great restaurants and bars within walking distance. Cool Pub right next door open for late night drinks and snacks. Staff very accommodating and rooms good size for Europe. All the amenities you would need. The FREE minibar that is stocked daily was a great touch. Free wi-fi as well. Would stay again next time in Rome.\n\nReview 35:\nMy wife and I stayed four four nights at the beginning of May. We booked a junior suite, thinking we would splash out. The room was nice and well decorated, the bathroom worked, the bed was very comfortable and the staff always helpful. The breakfast is very good. However, our room was on the third floor, overlooking Via Nazionale which, for those who don't know Rome, is a busy thoroughfare both day and night. The double glazing to the windows was not up to the job and we needed earplugs to sleep which was disappointing for the price we paid. Hotel Artemide is unquestionably a good hotel but the Tripadvisor rating implies it is the best in Rome and I find that difficult to believe.\n\nReview 36:\nLoved the complimentary prosecco on arrival. The breakfast was excellent. Leaving too early to take advantage of it on our last morning, we were surprised and delighted to be given a generous take away bag with juice, fruit, toast, cream cheese and jam, and a variety of other treats.\n\nReview 37:\nThis hotel was a fantastic place to stay, we were in Rome for 5 days and the hotel was as central as you could get. The staff couldnt have been more helpful, any request was granted and a smile was never far away. The breakfast times were great, from 7am - 10.30am so if you wanted to lie in, you could. The hotel and our room was clean and neat. When we return to Rome ( we didnt manage to see all the wondeful sites) we will be booking into this excellent hotel.\n\nReview 38:\nWe booked this from tripadvisor and were definitely not disapointed from the reviews. Very good first impressions. good location, friendly helpful staff, and clean and tidy hotel. Our only regret is that we didn't have an opportunity to have dinner at the hotel as it looked fantastic and very reasonable prices. I would certainly recommend this hotel and if we did return I would definitely stay at the Artemide. I would find it difficult for anyone to fault the hotel.\n\nReview 39:\nWe stayed here for 3 nights and this hotel was better than expected mainly due to the outstanding buffet breakfast that had many types of hot & cold food. The room & bathroom were adequate. Complimentary drinks & snacks was a surprise. We also were very satisfied with the restaurant - good food and service. Very good value. Highly recommended and would definitely stay here again.\n\nReview 40:\nNice hotel in a very convenient location. The hotel is not spectacular but it is good and the staff was helpful. You can't beat the location\n\nReview 41:\n4 days in Rome combining business and pleasure. Prima location, walking distance to the attractions, apart from the Vatican. Nice large room, wich was quiet at night. Very friendly and helpfull staff, wich you don\u00b4t often expect in big cities in Europe, but they were really helpfull in organizing restaurants, taxi\u00b4s etc. Cold water in the minibar, wich was filled every day. Breakfast was excellent . I would definately come back!\n\nReview 42:\nRome is an expensive city and so the customer service provided by the Artemide was particularly welcome. The judge of any organisation is how they perform when things go wrong and when the plug stopped working they were there straight away.\n\nReview 43:\nI am just back from Rome where I stayed at the Hotel Artemide with my partner. We both had a wonderful time at the hotel and I would like to thank the extremely efficient, friendly and helpful staff who made our stay very enjoyable. The rooms were beautiful and the food was delicious. Also the hotel is in a superb location as it is near the main train and bus station and the city centre tourist attractions. I would highly recommend this hotel to anyone who is going to Rome.\n\nReview 44:\nThe room was ready for checkin when we got there at 2pm, even though technically, checkin wasn't until 3 or 4. Room was cleaned each day, and the mini bar was restocked too. Hotel staff was friendly and helpful, especially Punto and Alessandro. They spoke English well. Food was descent and the hotel is walking distance from the major sites; the hotel is located on a bus route; and it's only about a 10-15 minute walk from the Metro\n\nReview 45:\nI cannot rate this hotel highly enough. We had a lovely warm welcome from the staff on arrival and were upgraded to the honeymoon suite. This is on the 5th floor and has a terrace with outdoor seating which faces the road. The jacuzzi hot tub was great and the complimentary wine went down very well! The breakfast was extensive and delicious. The location is perfect, within walking distance of all the main sites and very convenient for the main train terminal.\n\nReview 46:\nFrom the word go, the staff could not have been more helpful. Hotel is short walk from main train station and centrally located. Everyting is within walking distance. Local bars and restaurants very good. suggestions and directions given by reception first rate. The man in the bar for our nightcap was knowledgeable and pointed us in the right direction. Will be my first choice when I next visit Rome\n\nReview 47:\nThis hotel was a great end to my nearly month long trip to Europe. Staff was very helpful and friendly, the room was large and clean, and the hotel was located in a great section of Rome that provided easy access to tourist sites. Can\u2019t go wrong staying here!\n\nReview 48:\nMy wife and I stayed at the Hotel Artemide for 4 nights in June, 2010. The hotel's location is great: about an 8 to 10 minute walk to Termini station, and a similar distance to the Trevi Fountain and a number of very good restaurants. Our room was a \"Superior\" room; it was spacious, and the marble bathroom was large. As others have noted, the mini-bar was restocked daily with a couple of beers and sodas. The temperature of items in the mini-bar couldn't be characterized as \"Arctic-like,\" but when in Rome... The hotel has a restaurant in its basement which served a wonderful breakfast; I can't recall if breakfast was included with our room, however. Check the hotel's website. The staff was helpful and courteous. We particularly enjoyed chatting with the gentleman who manned the small bar off the lobby; I'm afraid I can't remember his name, but he was delightful. We thoroughly enjoyed our stay at the Hotel Artemide, and wouldn't hesitate to stay there again.\n\nReview 49:\nWe stayed here for a week in December and the helpfulness of all the staff were excellent. We would like to thank Alessandro especially for guiding us to the right places and hotels. You are walking distance away to Colosseum, Trevi and hiring a tour guide for all these places is total unnecessary. The only place we would recommend having a tour guide is Vatican tour. Overall a great place and location to stay.\n\nReview 50:\nRoom was attractive, clean and comfortable. The service was wonderful.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25429, "query_start_index": 25431, "query_end_index": 25431, "truncation_seperator": "... 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{"id": "530483", "pid": "530483", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nthe person name Michel Madrid is the most rude, unprofession and unethical Manager on duty. She doesn't deserve to be a manager at all. When you try to tell her she made a mistake, she does not take the responsibility and has the worst attitude you can expect from a person\n\nReview 2:\nShort and sweet: We loved this place! We spent our week long honeymoon vacation here and everything was beautiful. It all started from the time we pulled up to the resort. They truly treat you like royalty. Great service, great rooms, great beach, and great food. I can't remember the name of the restaurant right in front of the resort, but it was our favorite. The last few days we upgraded to the ocean front room and it was worth it. We originally had the ocean view, but it's not really an ocean view. You have to walk off of your patio to see the water. But the ocean front is worth it. Reviewer photos are 100 percent true. But I hate germs so we didn't use the hot tub. I think we signed up for almost every event, but you definitely want time to enjoy the resort. We'd say this place is great for fun loving couples. Can wait to go back!\n\nReview 3:\nFood is great. The rest is just usual. NOT worth what we paid. Extremely disappointing. Service was terrible!! !\n\nReview 4:\nThis place is suppose to be a 5 diamond resort and it is barely a chunk of coal. The first day we went without electricity for 5 hours the weather was 100 degrees and the humidity was 90% The second day we went without electricity for 12 hours. We had to sleep at the pool. The hot tubs were broken, TV was not working nor did the fridge in the room worked. We were there a week and I called room service 7 times to have food delivered to my \"magic box\", it was magic alright, room service was delivered once. On top of everything else, bee's are everywhere and i got stung, the resort did not even have a first aid kit. In departing, the suite next door was getting painted the last night I was there and we had to move due to the smell. Was there to check it out to get married, with the experience I had I think NOT!!! !\n\nReview 5:\nWe've stayed in many 5 star all inclusive resorts in Mexico and this one has to be the worst for service! What a waste of money!!! Looks great on the outside and has a great location but for a fairly new hotel its poorly maintained and run. Room service took forever and could never get the order right and it took forever, about 45 minutes to an hour each time! and the food was warm to cold! Half of the staff couldn't speak English very well and most didn't know anything. Most of them stand around with their hand out waiting for a tip like beggars on the street.OH and watch out for the time share sales crooks! High pressure sales and they get very nasty when you say your not interested... note they are connected with Dreams RCI ... a company all over the internet with consumer complaints as they have a very bad reputation ~ stay away... far away!\n\nReview 6:\nArrived on the 2/23/08, the bellboy says \"welcome home\", knowing full well that we were going to be bumped. He did not put our bags on the luggage carrier, left them on the steps. Two hours we argued with asst. manager, to no avail. We were gone. We will NEVER go back to this hotel again. They just stoled 3100.00 from us. This hotel is a nice hotel and the service people are nice, but we were only there for one night. So we did not get to see much of the resort. Go somewhere else, the Royal has terrible business practices. One time-share person came up to us after we got back in the resort the last day of our vacation and asked us how everything was going. We told him about our experience and he was sorry to hear it, but he proceeded to sell us a time share anyway. RELENTLESS. Go somewhere else. People were getting bumped continously we were told by people we talk to when we finally got back to the hotel. Thank god that TA is avaialbe to vent.\n\nReview 7:\n* Staff do not go the extra mile. * Conceirge never answers phone. * Room service took monies left on table assuming that it was a tip (there was no sign saying that monies left on table will be taken as a tip!) * Rooms smelt funny. * The booking was incorrect and they refused a refund, asking us to leave a day earlier than what we had booked. * Staff is too busy to attend to individual guest's needs.\n\nReview 8:\nNot worth the high price they charged me, food was bad, especially at Tapas, Asianic, Maria's and some buffett restaurant that don't remember the name, customer service was bad at the gift shop, business center, concierge, and front desk (complained about the bad service to the front desk and concierge and they didn't bother to help nor gave me any incentive to compensate for their bad service), was not even allowed to eat at one of their major restaurants (Chef's), which supposedly was to be included in my \"All inclusive plan\", couldn't use their spa service because their charges were out of normal (outpriced), couldn't swim in their little beach space they have because the beach floor was full of rocks; not planning to retun to that hotel ever! I should've learned from the bad experience I had last year in Cancun at their sister hotel Gran Caribe, in which I was given a room with a noisy air conditioning (was told they didn't have anything else available so was stalked in there), the food was bad, and nobody ever bother to help.\n\nReview 9:\nPlease warn your clients about the possibility of being cheated by Royal Porto Hotels. I had a holiday at the Royal Porto Real in August. After accepting that I did not want their all inclusive plan I was given a white wristband to wear. I signed for all meal and drink separately. At the end of the week I was charged for all my food and drink. On top of this my wife and I had to pay an extra 19,742 pesos charge for the all inclusive fee. Don\u2019t let your customers be trapped in a similar way. Good luck! Phil Buksh\n\nReview 10:\nMy husband and I have stayed at some of the best resorts including, South Hampton Princess and numerous Sandals, therefore we were unsure of the Royal. The staff, location, restuarants, and overall facilities exceeded our expectations. We would highly recommend this resort to all our friends and famiy. An absolute 5 **** vacation! !\n\nReview 11:\nThe 2nd week in October we went there! Had a BLAST! The people were amazing from Anna, the romance concierge, to Daisy our pool girl that made sure we were happy along with the entertainment guys, Marcelo and Alex. We were pampered and never had to ask for anything! Definitely going back!\n\nReview 12:\nWe came down for a short stay in mid January. Overall, the property is mediocre. Pretty much all hotel websites exaggerate, in my experience, but this one is as far from reality as one could imagine. As I write this, I'm still at the hotel. We have a small suite, and I'm listening to the people in the next room talk as they wake up. They're not shouting. They're just talking, and I can hear every word. And that about sums up this place. Low-rent. The food was indifferent. This is not unexpected for all-inclusives, but you do at least expect the hotel to meet the standard of a crappy tourist zone restaurant. No such luck. We were very disappointed.\n\nReview 13:\nBe careful when booking the Royal Playa Del Carmen, one week before departure they will call you and advise you that they are overbooked and leave you out there to fend for yourself and this is during the peak holiday season in February.\n\nReview 14:\nBest Resort that I have been too!! The Staff at this resort was OUTSTANDING. Ileana my Beach waitres was so cheerful. Vicky our nighly waitress at the Cigar Bar was outstanding an eager to please. The waiters at Spice were also the Best Luis, Jose, Cano, George.The food at all these restaurants was delicious. If I had to say my Favorite was the Asiana. The resort was the cleaniest I've seen an there is someone always around cleaning something. They are here to please you. I would recommend this Resort to anyone.\n\nReview 15:\nup side 5 star place clean good food great location good staff,downside,90 min hotel so called tour and discount program and 500 pesos ,run !!!! !yet another time share deal told me at least 4 times avoid travel agent go direct time share deal week rental 200 wks 25g not inc food food 104 per day each,went to see upgrade room salesmen had wrong key showed us a photo,also note told desk lock and latch on rear sliding door broken and light in bathroom burned out told again left still broken i guess if you buy time share your a first class guest ,talked to other people there are great hotels in the area without time share deals\n\nReview 16:\nThis is the best Mexico destination out there. The food and service was incredible. The hotel rooms were beautiful and well supplied. The Jr. beach front walk out is the room to reserve. It has a private beach bed with curtains, jacuzzi, private patio with hammock and walks right out on to the pool or the beach. I suggest the all inclusive package. It includes all you can eat and drink literally! Shopping is only a 10 minute walk from the hotel. The entertainment team at the resort was unbelievable. We were entertained and became close friends with all of them. They really made our stay more fun. The pool bars were awesome! The pool has plenty of room for hundreds of guests. If you are planning a trip to Mexico, do this one. Our Travel Agent was Travel Impressions from California. Talk to Kathy. She is awesome!\n\nReview 17:\nI would recommend this hotel to anyone! Unbelievable entertainment everyday!! Beautiful location, great friendly staff. Overall nicest hotel I've been in for 5star. I would go again! !\n\nReview 18:\nLet me start this review by saying the room was very nice and clean. The pool area was very nice, but the food was HORRIBLE!! It reminded me of institutional food, but I enjoyed the food in the the hospital with the birth of each of my children much Better. My husband and I both got sick the second day at the Royal and spent much of our time in the room the rest of the trip. We ate at the Chef's Palate and the soup was the best part of the meal. I ate one bite of my steak and did not touch the rest!! We thought Asiana was awful and the italian place across the street reminded us of hamburger helper and we have not had that since college. This was our 3rd all inclusive and by far the WORST!! The location of the resort is great, but I would NEVER go back even if it was free!!! The only other good thing was the air condition worked GREAT!! !\n\nReview 19:\nJust back from a week at the Royal and missing it so much already. The staff were amazing and the hotel and beach beautiful. A big thank you to the Sports and Entertainment team of Adam, Jorge, Oman, Poncho and Alexa who were all so much fun and very kind to everyone.Thank you also to Daisy and Jamie at the pool and Tony at the bar. Thank you to Lucy at the Spa who gives a wonderful massage. We loved the staff at the Pelicano and the Tequila Bar who went way beyond the call of duty. Veronica A from housekeeping did a great job and the dancers in the evening were amazing. We'll definately go back, it really is a little piece of paradise. Go on, treat yourself :)\n\nReview 20:\nWent down with two other couples, stayed for two weeks. The weather the first week was not very good. That did not stop us from having a good time. We would like to thank the waitresses around the pool. This would be Vi , Prudencia and Mireya. Thanks to the beach butlers Jaime and Alexis. Special thanks to the entertainment team of Adam, Rosario, Angelo, Alex, Regina, David, and Oscar. Our room was kept spotless by Clara and Rosa. Our favorite resturant was Maria Marias. We also enjoyed Asianas and the new Meditrainen resturant. Lunches were enjoyed at pelicanos as well.\n\nReview 21:\nI was Royally taken in by the subtle sales pitch of the Real Gold Club sales team. I was badgered after 5 hours of tag teaming to sign a contract that had few of the verbal promises made to me. When I went in to cancel the next day I was told it would cost me 5 times my original cost to get out of the contract. It ruined my dream vacation.\n\nReview 22:\nThis hotel is located on a terrible beach which has a horrible smell, Restaurants are extremely hot as they refuse to turn on the A/C for their guests. Rooms suck and hotel is very spread out so if you do stay here plan on walking alot just to get to your room...room also had cockroaches...\n\nReview 23:\nThis was a very nice place to stay. The room was very clean and everything worked. The pools were well kept and maintained. The grounds were immaculate. The food was real gourmet in the restaurants and decent at the buffet. The Hotel is right on the beach which was great and only a three min walk to \"5th ave\" that has all the shops. The ferry to Cozumel is a 15 min walk along 5th ave. The location is great. The best thing about the hotel was the service. Everyone from the bellboy, the front desk, the concierge, the bartenders, the waiters, the grounds keepers, etc. We were really treated well there. They really pay attention to service there. We used best day travel agency for transportation to and from the airport. They were great. right on time, with a nice air conditioned van. Very polite and organized. We also booked an excursion to Tulum and Xel-ha thru Best Day which has an office in the hotel. That was a great deal. Very well run and organized. It went really smooth. Overall, a great vacation. I would go there again.\n\nReview 24:\nStaying at the Royal in Playa Del Carmen took me back to being a kid again. All I had to focus on was having fun. The resort took care of the rest---food, drinks, cleaning my room, etc... This is the second time I've stayed there for a 9 nite/day stay. I will do it again. Prude at the Pool Side Bar was an excellant server. You can tell she loves her job and loves to interact with people. Samuel at the Spa gave me a great Hot Rock Massage.\n\nReview 25:\nGreat resort, the food, service and rooms were all amazing. Well worth the money.\n\nReview 26:\nSix of us traveled to the Royal on June 6-12, 2009. First time in Mexico. Great hotel and vacation for the first 4 days. Over last 3 days of the vacation 3 of us contracted Ecoli. Turned what started to be a great vacation into a real pain and one of our worst vacations. No help or even a response from the hotel. We ate and drank only at the resort. After some thought, lettuce is believed to be the food that caused the problems.\n\nReview 27:\nWe knew it would be good, but we were unprepared for the extent of service, dedication, quality, cleanliness and beauty that was our experience at The Royal in Playa. We are already planning our next trip to this delightful part of the world and will most definitely be staying at The Royal again! Highly recommend the All Inclusive and Royal upgrade. Well worth the cost - a bargain really! Skip iL Pescatore across the street, but otherwise all the restaurants were VERY GOOD! Make sure to try your hammock, in room jacuzzi & get a massage at SpaZUL. Also, the services by Best Day Travel (in the hotel) were really awesome. The Lobster Dinner Cruise (we had steak), was totally worth it. AWESOMELY romantic (after the typical booze cruise portion... fun too).\n\nReview 28:\nThe resort was absolutley beautiful. Francisco at the Concierge desk on the 2nd floor was so helpful. He spoke great English and knew the answer to all our questions. And Vite, the bell boy, always, always, always, greeted us with a smile!\n\nReview 29:\nMy husband and I returned to The Royal for two weeks from Mar 5-19, 2011. Our last visit was in 2009, and if anything the resort is even better now. Our beach front walkout room was fantastic, the amenities were bountiful, and the housekeeping was spotless. The grounds are beautiful without a leaf out of place, and the beach of powder-white sand is well maintained. The food was delicious and we couldn't sample everything they had to offer, even though we stayed for two weeks. The staff was extremely friendly, courteous and helpful. Particularly noteworthy was our Royal Concierge, Ophelia, Gabriela at the Spices omelet station, Ilena the beach waitress, Oscar at the Royal Coffee House, and Paco, Gama and Luis at the El Mediterraneo restaurant. The proximity to 5th Avenue is very advantageous if you want to do a little shopping, and the beach stretches for miles in either direction if you want to do some walking. Don't miss out on visiting their sister hotel, the Gran Porto across the street, and eat at their Italian restaurant. The Royal is for anyone who wants to be pampered and have a luxurious vacation.\n\nReview 30:\nabsolute stunning hotel.the people were amazing.veronique was an exceptional woman who made our stay even better than it was.\n\nReview 31:\nWe just came back from one week at the Royal and are terrible disappointed. Sure, the food was great and everyone here was friendly but the TV is a joke! They don't have fox news or even fox health! Instead, we had to watch fox extra - a watered down, almost socialist, version. But CNN and the other lamestream east coast liberal elite media outlets are 24/7! What gives?! Is that fair? Is that balanced? The second shock was when we went on a tour, ARRANGED BY THE HOTEL NO LESS, to Maya ruins - the guide, I think his name was Pedro or something mexican, tried to rally us to his socialist cause for the southern mexindians. They are supposedly poor, but I saw some of them who look quite well off. Also they do not have mexican food and try to sell you tequila all the time.\n\nReview 32:\nThis was our second trip to The Royal, and it was even better than our first visit!!!! We can't say enough about how wonderful this resort is. The food in every restaurant is outstanding, the rooms and grounds are spotless, and the staff welcomes you and can't do enough to make your stay a memorable one. Everyone who works there is so friendly and puts their hand on their heart when they greet you. \"The Entertainers\" are amazing...Oscar, Alex, David made every day at the pool so much fun. And Vi was by far the best barmaid. She greeted us every morning with a \"welcome\" drink and took care of us all day long. We also don't want to forget the hospitality shown to us by Gerardo and Alex in the lobby. We look forward to planning our next trip back to The Royal.\n\nReview 33:\nThe Hotel is very nice and a great location and beach, but the service is terrible, was told rooms were ocean view - but not really, could just see the ocean from the balcony. All the bars close at 11 or midnight, i assume to save money as its all-inclusive, they do have one bar open later but its self service - just bottles in a room. the Restaurant service is terrible - The Asian resturant too 2 hours to get a meal. its a nice place, but the deliberatly make it hard to make the most fo the all inclusive aspect - when has any other hotel bar closed by midnight .\n\nReview 34:\nWe did everything you were supposed to do: called the hotel to confirm, confirmed with Travelocity, even used the on-line check-in for the Royal itself. Despite all of this, as soon as we showed up they sent the manager out right away and informed us there were no rooms and then tried to send us to the Playacar Palace, which was an absolute step down! What\u2019s worse, the manager himself conceded that the hotel had been overselling consistently for over a month and we witnessed *seven other groups after us* also get bumped! We argued with them for hours to no avail - and ended up at the Excellence Riviera Maya, which was nice, but is in the middle of nowhere and the average guest age was about 60. (Note: about half the people we met there had *also* been bumped from the Royal Play Del Carmen!). The Royal Playa Del Carmen is clearly running some type of scam that Travelocity is complicit with. No matter how good it looks \u2013 I would NOT recommend booking your trip there through Travelocity. If you go directly through the hotel, you might have a better chance, but I still wouldn\u2019t risk it.\n\nReview 35:\nThe hotel was spectacular. The resort is very clean and felt very modern. The entire staff was friendly, welcoming and helpful! *Guest Rooms: modern, clean, comfy bed, great views *Restaurants: are delightful and no reservations is an absolute bonus! Tacos for lunch at Tapas were the best! *The drinks: were top shelf and delicious! *Beach was nice; sand was soft and water was blue and warm! *The Pool: was small but adequate. warm, yet refreshing water. pool bar was great and there are plenty of waitresses walking around from lounge chair to lounge chair taking drink orders! Vite at the pool is the absolute greatest! Walking around daily with cold towels and frozen grapes! *Spa was fair - had a 50 minute massage; was just okay *5th Ave in Playa - very fun, easy to walk to, safe at all hours A couple negatives: resort did not serve Corona and it was hard to find comfort food (basic sandwich for lunch), even in the buffet. Nothing that would prevent me from returning to this resort! Corona was obviously easy to come by if you left resort.\n\nReview 36:\nWe booked, paid in full, and checked-in on-line 48 hours in advance. However, when we arrived in Mexico we were told the hotel overbooked and our entire party was moved over an hour away, it was a horrible experience and a waste of our precious time and money. How can you over book an entire travel party that paid 6 months ago? We were told by the overflow hotel and other guest there that this is a common practice for the Royal. The Royal turned out to be a Royal Scam! Be aware and stay away! !\n\nReview 37:\nMade reservations in March for October 9, 2007 arrival. At checkin was told the hotel was overbooked no Ocean Front rooms available. A form letter was produced offering $50 per night refund and a massage for my wife and I. After talking with the manager was told this was our only recourse. The form letter had a paragraph saying I would not complain to anyone else at the hotel or the airline or travel agency. I crossed this out and sign the letter. At checkout I had to request the $50 a night refund from the desk clerk who only gave it after I produced my copy of the letter and his receiving approval from the hotel manager. Don't believe this hotel deals honestly with its customers, would not recommend.\n\nReview 38:\nThis was the second time we stayed at Royal Playa. We returned becuase of the great resort, excellent service, great location to town and the beach. Our first 5 days were great..... until 50-75 teenagers celebrating their senior year showed up and basically took over the resort. They did have some parents, but I think they were there to make sure they didn't die and did little on curbing their behavior. These teens were drunk and loud, day and night. They had little regard for the other guests paying good money for their vacation. It only effected the last 2 days of our vacation. If Royal Resorts is going to start turning their resorts into Spring Break Ground Zero, we'll have to take our vaction money somewhere else. Bacause of the teenagers I will have to give the resrt a \"poor rating\" and at this time I would not recommend this hotel.\n\nReview 39:\nJust returned from a wonderful 4 night stay. I have been to many all inclusives and the food here is very good. The staff is wonderful, I have to shout out to Carlos, Alexis and Charles. My one and only complaint, there is no shade at the pool. Where did the umbella's go? I had been there before and there used to have shade.\n\nReview 40:\nWe went here for 10 days for our honeymoon and had the most amazing time we have ever had on a vacation. Everyone we knew kept telling us we shouldn't go to Mexico because it wasn't safe and I am glad we did NOT listen to them. In fact, I felt more safe here then being at our gated apartment complex in Woodland Hills, CA. This all inclusive adult only resort was worth every penny. We met many 3 other honeymooners and are already planning our next visit for all of our one year anniversaries. The food is the best we have ever had at an all inclusive and the staff is friendly, accommodating and helpful. Anna, Veronique, Adan and Armando made our experience unforgettable! If you travel here you won't be disappointed.\n\nReview 41:\nEveryone their made us feel so welcome and like we were VIPs. It was a dream come true. Everyone was so friendly and thoughtful, and it was much appreciated. The location was Perfect! Close to shopping, the beach, the town & locals, and outdoor adventures. The restaurants were spectacular!! I would absolutely recommend to all my friends and family. Thank you Royal!!! Hope to see you soon! Sincerely, The Black Family\n\nReview 42:\nDo not book through the hotel website or Best Day Travel! The management finally admitted their policy of deliberately overbooking guest rooms. When we arrived, with a confirmation (voucher) of our reservation, the check-in staff said they did not have rooms - \"No Rooms\" They insisted that they send us to a hotel 20 minutes away. We had arrived specifically for a wedding at the Royal and intended to stay at the same hotel. We paid for these rooms 4 months in advance, but could not stay there - Unacceptable! Poor treatment is not what I want on a Vacation!!! !\n\nReview 43:\nVery enjoyable vacations. We spend two amazing weeks, the hotel is maintained very wel,l very clean, rooms are big with Jacuzzi, nice balcony and hummock (never used it), beautiful view (we had a junior suite ocean view). Service overall- super! Meal \u2013was very good, restaurant Marie-Marie - our favourite. Entertainment- boring, but Yoga with Adam every morning in the Gazebo \u2013 great. A lot of thanks to a front desk clerk Diana, entertainment team Regina, Rozario and Adam.\n\nReview 44:\nFirst off, I haven't stayed at this hotel. After calling the Real Resorts reservations line and speaking with Dolce, my call was NEVER returned by someone who could ASSURE me that the PDC Royal wouldn't be overbooked in December when we arrived. After reading all of the review of the nightmares of overbooking last summer, I wasn't going to risk blowing a whole romantic week with this hotel unless I got an unconditional guarantee from a manager. Well, I am still waiting. In fact I booked at the another centrally located highly-rated PDC hotel (on TA) because the whole \"all inclusive\" feature wasn't that important to me, while knowing I had a room confirmed was. Peace of mind for six months will be nice. Tip to Real resorts: Poor Customer Service is not the best strategy for Mexican Resorts at this point in time. Thanks to all posters who made this information public before I would have booked here.\n\nReview 45:\nFrom the moment we checked in there has been nothing but problems from this hotel....firstly we were checked into rooms that were 1 level above construction....from morning until late afternoon there was constant noise from workers downstairs....hammers....drills etc. The rooms air conditioner was making a constant rattling noise.....there was no hot water and the water smelt like sewer water....we were then reluctantly moved to a better room...which in turn proved to be even worse....there was an ant infestation in the room.....a dead cockroach in the wardrobe and a dead lizard on the floor. Obviously this room was never cleaned properly. They say its a couples resort and 5 star its a 1 star at best. Its more like a construction site than a resort. I would never ever come back! Do yourself a favor dont book to stay at this hotel....as there are much better hotels around! !\n\nReview 46:\nThis place is accommodating from the moment you step foot into the lobby. The staff are friendly, the service is impeccable, the hotel is immaculate. The hotel is in the best position for beach, shopping and sight seeing. Even the locals recognize this hotel as the best in Playa. There is plenty of activates to do all day to keep you busy or you can happily do what I did and lay about the pool, relaxing whilst the waitresses bring you your drinks. It's pure heaven. The food is amazing! There are a variety of returants to meet any traveller. Try the Tempura Ice-Cream at Asiana. Devine! I can't wait to return to this truly amazing Resort!\n\nReview 47:\nWe chose to use a travel agent to book our honeymoon in Mexico because neither one of us had ever been outside the US. Together we couldn't have planned our trip any better. The Royal isn't just their name, they treat you like royalty. I was really concerned when I read some of the reviews out there but I soon realized it must have been \"other hotels\" writing them. This place was amazing from the time we arrived until the time we left. Very friendly staff, helpful, and let me tell you, I\u2019ve never seen Americans work as hard as they do. Not only were they up at the crack of dawn cleaning every inch of the resort but they would stay until late in the evening. The food was amazing, everything was spotless, and the service was excellent! We had the best time and we can not wait to go back next year, if not before. Oh yeah...be sure to say hello to Adam if you go. He is a part of the entertainment staff and he will keep you laughing and having a great time!\n\nReview 48:\nGREAT hotel, it was breathtaking. had an amazing relaxing vacation especially at the spa, where Antonio took care of me. Very professional, amazing massage; and I appreciated that he spoke english, unlike the other massage therapists. planning my next trip back!\n\nReview 49:\nMy wife and I are fairly well travelled and our recent 10 days at the Royal Playa del Carmen was by far the best experience we've ever had. We can't say enough about the quality of the accommodations, the restaurants, the staff or the beach. We'd recommend it to anyone looking for a truly refined experience.\n\nReview 50:\nHi I justed wanted to let you know recently I stayed at your hotel with several friends for the Hoffseth/Anderson Wedding 10/3/09. Everyone not just myself was really impressed with the Hotel...looks, cleanliness, services, staff, etc... Carla the Concierge and Martha at the front desk suggested we go on line and give our feedback that it really helps...so here I am. The only area some of the group thought could use improving was the food. However I was happy with the foods/selections/etc.... Every morning we ate at the cafe at the bottom of the stairs from lobby and it was great...selection, service, etc... The town was friendly too. Everyone we met (except 1-guest) in the week we were there...guests, staff, people around town, etc...was very friendly!! So in summary, we plan on visiting again. Thanks again to all who made it happen! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30945, "query_start_index": 30947, "query_end_index": 30947, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "50%", "inner_docs_start_indices": [176, 461, 1319, 1443, 2278, 3147, 4116, 4532, 5590, 6119, 6466, 6768, 7436, 7686, 8216, 8861, 9696, 9893, 10756, 11438, 12028, 12382, 12686, 13738, 14193, 14287, 14732, 15507, 15759, 16894, 17032, 17823, 18603, 19185, 20297, 21361, 21873, 22597, 23459, 23798, 24533, 24965, 25543, 26031, 26954, 27853, 28510, 29489, 29764, 30086]}
{"id": "2514175", "pid": "2514175", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFriendly woman at front desk at checkout, decent free breakfast buffet, okay-sized bedroom, very nice flatscreen TV, good hot shower, good quality mattress. That's the good stuff. As I always do in NYC, I checked for signs of bedbugs under the mattress, and there was a large amount of human hair on the boxspring along the headboard, like it hasn't seen a vaccum in a long time. The worst: Noisy noisy noisy noisy in-window air conditioner that unavoidably blows straight onto the bed. The fan knob had no effect, and It was full blast all the time. Overall it was a recipe for a sleepness night, but I managed to position a chair and a stack of pillows to block the freezing jet of air, and used earplugs to block the sound. It was a hot night, and the windows are unopenable. I didn't complain, and just managed to get by as a single business traveler. However, if I was traveling with my wife or son, it would have been absolutely unacceptable.\n\nReview 2:\nThis hotel exceeded my expectations. I arrived 3 hours before check-in but was given a room right away. Everybody at this hotel was helpful and pleasant. The room was small, but it was spotless, quiet, and featured all the amenities. And, as everbody says, the location can't be beat. I will definitely stay here again. It is a budget hotel in price only - a real New York City jewel.\n\nReview 3:\nWould not recommend as the chain of hotels does not have a set policy on cancellations. It varies with the hotel and reservations person. It was impossible to cancel the hotel when not able to travel. When you call hotel they transfer you to another group who handles reservations which is independent from Comfort Inn and Choice (Kapil Care Hotels???) who said absolutely no refund under any circumstance. We called Choice Hotels again for help as we were not able to travel. They (we spoke to two different people) said they called the hotel (or Kapil_ and had no success, then when questioned they said they have a list of hotels which have no refund ever policies (okay, so why not just state that and not pretend to call the hotel to help???). Choice would not let us know how to tell which Choice Hotels did not allow cancellations. They said that is a list only they have so only they know which hotels never give refunds. Nice policy. Note, the airline gave a voucher for future travel with no fee.\n\nReview 4:\nThe best thing about this hotel is the location - walk down the street and you are in the middle of Times Square - you can't fault that! The room was an ok size - a long time since it has been renovated though - we had to change rooms from a room at the front of the building - garbage trucks all night! But our room towards the back of the hotel was much better - the hotel has a very ancient lift - still works but feels very rickety - free breakfast included - basically donuts, toast, coffee and tea and juice - not much else - If you could pay the same rate and be in as good a location then I would look for somewhere else a bit more modern - but if it is all you can afford, and want to be in the middle of the manhattan action and do not have high expectations then this is the place for you - nothing wrong with it - just is very basic.\n\nReview 5:\nMyself, my mother and my sister stayed in this hotel for 5 nights while on a shopping trip. It is in an excellent location and terrific value for money. Everything is within walking distance, broadway, 5th Av, Macys, Port Authority etc... Breakfast was included in the price which included bagels, cereal, pastries etc.. and the guy looking after the breakfast was great and don't forget to tip him! There was free computer and internet access...very handy. The room and ensuite were clean and tidy, and cleaned every day!!! Great choice for a trip to NY, have stayed in other hotels on other trips and none of them come close....will definitely be back!\n\nReview 6:\nNice hotel, at this price. First room offered was a single (that claimed to be a double). I could not see two 200lb people getiing into the bed. They changed our room for a better one. Main problem was the buiding work going on inside the hotel. They had completed the restyling of first four or five floors, but the work was still going on as we could see every day. Men carrying plaster board in the lifts and old units out meaning that only one of the two lifts was available most of the time. Place was dusty desoite the constant effort of the staff. Should be OK soon, I hope,\n\nReview 7:\nNice hotel close to the Time Square and Chelsea action. Very reasonably priced for what you get. Staff was very friendly and helpful with suggestions. Highly recommend if you're not on a Waldorf-Astoria budget.\n\nReview 8:\nThis is a very nice hotel in a very busy location. Staying on 46th Street during Christmas week is not for the faint of heart, but the hotel proved to be a quiet spot of sanity in the middle of it all. We took friends who'd never been to NYC before, and they enjoyed the stay as well. The staff was friendly and courteous, and the rooms were very clean and typical size (small for all of you not familiar) for NYC. The rooms were also quiet, and the beds were comfortable, which is a bonus for the location. We had breakfast in the lounge of bagels and other pastires, fruit, etc. which was convenient and spared us the overcrowded spots in the vicinity, All in all we were very pleased with our stay and we'll be back next visit.\n\nReview 9:\nTripadvisor reviews may sometimes lead you to mistakes commonly made by travelers who organize their trips in a hurry - or in extremely good fait,or in the easiest way. That's the case, in my opinion, of the so may good reviews on this hotel you may find here. New York is a wonderful city, but many attractions/hotels/restaurants are overrated, such as the Comfort Inn Midtown. In the case of this hotel, I don't know what pleases people so much. It's a basic, tight, claustrophobic lodging, with nice (not more than that) staff (even if you consider you're in NYC). Breakfast is ridiculously simple, in a (again) tight, claustrophobic room. The good thing is the location, if you want to be near Times Square. If not, just pass. The price is too expensive, even for NYC patterns, mainly if you consider other options in town. Although it was not my hotel experience, I wouldn't come back and wouldn't recommend to my friends.\n\nReview 10:\nI've stayed in NYC many times and have paid triple for hotels that did not even come close to the value and convenience of the Comfort Inn Midtown. Rooms were spotless, continental breakfast was included (bagels, toast, cereals, yogurt, fruit), the business centre didn't charge for internet access or printing of boarding passes, the location was fantastic especially for seeing theatre, and the staff were helpful and courteous. I asked for a room that didn't face the street so my window was basically facing a brick wall but it was the first time that I have heard absolutely no street noise in a NYC hotel! It was so quiet and great. I would recommend this hotel to anyone visiting NYC.\n\nReview 11:\nLoved hotel/staff/location.... BUT would NOT stay again and NEVER recommend due to \"OWNERS\" unfair 24hr No Show /Cancellation policy with \"NO EXCEPTIONS\". So if you have a medical emergency, death, weather problems, etc. you will be charged a fee regardless...basically no reason is good enough. I was charged $307.56 and i know the hotel was not even at Full capacity. I was suppose to stay 12/27 till 12/31 but due to NYC freak snowstorm airports were closed so i was detoured unable to get into NYC to check into hotel till 12/28. I even called twice on 12/27 to update hotel about my status but to them it was already past 24hr notice so it didnt matter and i was still charged. It is so disappointing that this hotel would make money that way off their customers.\n\nReview 12:\nStayed for 1 night as a Stopover at the end of our vacation to save some money. We were very impressed with the staff they were all so friendly and helpful. The room was small ( we had stayed in another NYC hotel the previous week which was larger but way more expensive) but it was immaculate, very clean, soft towels and comfy bed. The location was a winner for us, the Scottish Bar across the road was pretty nice and we went to The View Bar at the Top of The Marriot Hotel for the cocktails, buffet and to experience a revolving bar/restaurant. Times Square is at the end of the block but we found the hotel to be quiet. Would stay again if on a short break.\n\nReview 13:\nThis hotel offered everything we were looking for: 1. Economy rates under 190 per night 2. comfortable queen size bed 3. excellent shower & good sized bathroom 4. good sound proofing 5. location - 1 minute to Times Square, walking distance to Broadway Shows, Macy's, etc. 6. clean rooms 7. everything worked in room (tv, clock, air) 8. reasonable breakfast (however with the choices in Manhattan we ate out ) 9. free local phone calls / free safe box at front desk They allowed us to check in early given the room was available. The only suggestion I could make to management is that a security system be added to the elevator in the evening hours as it seemed nobody looked at us whatever time we came or left our room. The room was small but exactly what I expected. I would recommend this hotel to anyone and if I should be so lucky to get back to NYC anytime soon I would not even bother to seach out other accomodations.\n\nReview 14:\nWhile we were exploring the city, the maid(s) came into our room to clean like we expected. when we returned nothing seemed to be out of place, well, nothing that we would consider to be out of place, our bags were messy, but we did NOT think anything of it. One of the girls had placed her bag up high cause there wasnt much room. on our final night there, while gathering out belongings, we realized that there were earphones missing. we searched the room and could not find them. when we went back on the bus, we noticed that the earphones that belonged to one of the girls was wrapped around SOMEONE ELSES ipod. the maid(s) who had cleaned the room, had stoled the earphones and wrapped someone else's around the ipod! I should add that we saw many of the employees hanging out in the room next door to us, sitting and lying down on the bed. pretty sure one was the manager! watch out for the employee traffic infront of your door!\n\nReview 15:\nso it's not very clean or spectacular even though the price is deceiving, it's still the comfort inn. i suppose it's my fault i waited to late to get a hotel bc for the same price a few months earlier we could have gotten into the waldorf. but i paid all this money over $300 a night and it was a comfort inn and the worst comfort inn i've ever stayed at. ive been to several of them throughout america and they've been pretty decent and good value for what you pay, clean, nice facilities and staff but none of this was true for the one in NYC. we also paid for/requested a king size bed but got two full size beds and they wouldn't change it. and they had the smallest weirdest pillows to sleep on which made it awkward to sleep, they were half the size of a standard pillow! location is decent but try to book farther in advance for a better hotel, bc if you're going to do new york, do it right.\n\nReview 16:\nWe've just got back from staying here for 4 nights, and everything about the hotel was great. Excellent service, nothing was too much trouble, the breakfast was a great way to start the day and all the staff were very welcoming, it was like a home from home. The hotel is in an excellent location, literally 2 mins walk from Times Square, and also handy for Macey's (10min walk) and many other attractions within a short distance. The hotel inside is very clean, and modernly decorated. The room had all the amenities.. hairdryer, Iron, tea / coffee making facilities, nice big comfortable bed and big LCD TV. The smaller touches, such as complimentary internet access and free newspapers in reception were also available. Next time we go to New York we will definately stay here again.. We'd like to thank all the hotel staff for making our stay as enjoyable and comfortable as it was. Hope to see them all again next year (money permitting!! ).\n\nReview 17:\nChose this hotel because of great reviews on Tripadvisor. Location of hotel is excellent, just round the corner from Times Square. The quality of accommodation was below average and extremely overpriced for the sub-standard rooms and amenities offered. Was kept awake for 3 nights by a constant noise from the hot water tank which seemed to be shared by everyone on my floor and produced a loud gurgling noise whenever anyone in another room turned on their water supply. Also, it was advertised that there were tea and coffee making facilities in the rooms - my room had an antiquated coffee machine located in the bathroom!. Breakfast was awful and reminded me of a staff canteen with hotel staff watching my every move to check that I didn't take more than my fair share of the food. After trying this for one day, we opted to eat breakfast outside. I feel that this hotel has had over generous reviews on trip advisor and was distinctly average.\n\nReview 18:\nRead all reviews before staying at this hotel. Was still reluctant because the room rate was so reasonable. We stayed for three nights. Would I return? Yes I would. The room was clean, small (it's New York! ), location was great, breakfast was more than adequate, and the staff is very friendly. Thank you Comfort Inn for making our stay enjoyable.\n\nReview 19:\nPleasantly surprised with this location. While it is located less than a block from Times Square, I was expecting to have a closet of a room but actually ended up being pleasantly surprised with the size of the room, the quietness of the hotel, and decent service. Don't get me wrong - this is no Plaza Hotel.\n\nReview 20:\nI hestitate to write a review as I'd love to keep this place a secret! The staff are very friendly and helpful. We would phone them from the streets of New York to get advice and information. The rooms are extremely clean, and very quiet - must be well insulated as we weren't disturbed by any outside noises. Although the rooms are a bit small, there's enough room to store your baggage and move around with no problem. Free Continental breakfast and internet access is indeed a plus. Only one elevator, but we never waited for more than one minute for the elevator and we were on the top (9th floor) and the hotel was completely booked. Perfect location. Just down the street from Times Square and Broadway theatres. Room rate we received was very reasonable and one of the cheapest I found when looking for a NYC hotel .... and I checked rates and reviews of hundreds of hotels. The secret is out! This is the place to stay and we will be back.\n\nReview 21:\nThis hotel was the worst point of our trip. We thogth we payed for something better. An the only good that have this hotel is the great situation, very near Times Square. When I went the hotel was full, and shared areas were not enough for many people: the dinning room is ridiculous and the lobby also and when you would want to leave free a table for the people waiting in the door, you cannot stay on the sofas in the lobby because they were full of people. The food also was very bad. The staff wasn't helpful. We went to this hotel because it says that they have free internet access. But the signal doesn't arrive to all places. When I went to claim the girl in the front desk said that the signal was the same in all the rooms (????) and when I say that it was not true she started to get angry with me. Our room was very noisy because of the car traffic. But it not was the worst...\n\nReview 22:\nGreat place to stay and the staff was so very friendly..Our room was located on the side of the building at night you did not hear a peep of noise..so very surprised due to the fact that we where just steps away from times square. I have already recommended this hotel to my family and friends..again i say....EXCELLENT STAY!\n\nReview 23:\nClean, spacious rooms with a helpful staff. I didn't expect much for under $100, but this place was perfect for a quick trip to the city when all we would do at the hotel was sleep. It's not fancy with lots of frills -- but is all that you need and in the heart of Midtown.\n\nReview 24:\nI stayed here 11th Nov for 5 nights, i was in NY for a birthday treat with my mother, and after a lot of consideration we chose this hotel. I could not fault it on anything, the rooms were clean, the staff were friendly and the buffet breakfast was fab. Yes the room did get a bit overcrowded, but when you consider what a rare thing it is to get breakfast included in New York, is it that surprising?? Yes the rooms were smaller than average, but its New York, why would you be in your room for long enough for the size to bother you?? All in all i would stay here again without a doubt, and i would not hesitate to reccommend it to anyone - i thought it was fantastic, and the location could not have been more perfect.\n\nReview 25:\nMy family and I stayed at the Comfort Inn mid August - it was an excellent choice. The hotel was super clean and well located just off Times Square. The staff was helpful when needed and the morning breakfast was convenient. For us, the most important thing is staying somewhere clean and like many know, NY can be iffy at times. The Comfort Inn is very clean, and not just the lobby. All hotels in NYC have small rooms, and this one is no exception but we're used to making things work so it didn't bother us at all. We slept well every night. The only issue we had was the air conditioner - it was very good, but the only option seemed to be off or high. It was very strong, especially for the people sleeping right next to it. But, we covered it with some towels to reduce the impact, and that worked fine. All in all, the hotel was a great choice. Would stay here again anytime.\n\nReview 26:\nThe room was immaculate, personnel were friendly and helpful with information, basic breakfast included with plenty of choices, very reasonable cost for the location right off Times Square. I felt safe to walk to and from the theater as there was casual police presence in the area. It was a few doors from the Visitor Center and close to a major subway entrance. I will stay there again I'm sure.\n\nReview 27:\nOverall, a very nice hotel. Excellent location to Times Square, which is 1/2 a block away. I always felt safe, so worries. The lady from housekeeping was very sweet, and was always smiling. We stayed in room 708, which did not have a view and very dirty windows on the outside, but hey, it is NYC. I would recommend this hotel and stay there again.\n\nReview 28:\nDue to a family situation I had to cancel my reservation. The manager, Rajni Rikh, refused to give me a cancellation number. Even after I expressed concerns about having proof of cancellation, she became very irritated. I called the main Comfort Inn number and they too refused to provide a cancellation number. If you have to cancel at this hotel monitor your credit card carefully since you won't have proof you cancelled.\n\nReview 29:\nFor the theater district, the location is great. Our room was extremely tiny and uncomfortable, even by New York standards, and there was no means of circulating air. No fan or AC and the windows were right up against another building so they provided no relief (actually, we weren't supposed to open them but we had no choice). The heat was uncontrollable, making it impossible to sleep. They told us there was no other room available. Quite the disappointment after having booked months in advance. Rooms like ours are the type they should have saved till the very end for last minute walk-ins. Check your room first!\n\nReview 30:\nThis 79 room hotel provides excellent value. Very clean & secure. Rooms have TV & coffee maker. The complimentary breakfast, available 7 till 10 was a bonus. Ideal for a short visit as its close to Times Sq. for bus & subway.\n\nReview 31:\nI booked my reservation through the hotel chains website. This hotel has a 24 hr cancellation policy which I fully understand. Until my flight was cancelled due to the weather in NY on the day of my arrival. I immediately called the hotel to notify them of this dilemma and asked if I'd still be charged. I was told yes, so I asked to speak to the manager. I believe ethically this is wrong, considering I don't have control over the weather. I had to leave her a voicemail and after 24 hrs and no response I tried to contact her again. This time I was successful, only to hear her say in an extremely rude attitude that she would not make any exceptions, and that I would still be charged. Which I was. She then proceeded to tell me that after looking at my previous stays with the Applecore chain, that \"I didn't look so much like a valued customer to her\".\n\nReview 32:\nExcellent value for the money. Relatively (!) quiet street very near Times Square. Helpful staff and pleasant and nicely sized room. Much nicer than your average Comfort Inn.\n\nReview 33:\nThe hotel was just yards from Times Square but was quiet, only 9 floors high so not long to wait for the lift. room was a reasonable size especially for the centre of Manhatten. Near all the attractions, Bed was so comfy you could not fail to sleep, although the aircon was quite noisy it may bother some people. Bedding and towels all lovely and clean and regularly changed. Complimentary breakfast was really good and was served from 7am to 10am and there were never any shortages no matter what time you went in, the breakfast room is not very big and some days you had to wait but it was only a couple of minutes as everyone wanted to get out into the city. Staff pleasant and overall good value for a city centre I had no complaints at all and the location is absolutely brilliant with everything you need on the doorstep including a couple of bars and restaurants almost next door.\n\nReview 34:\nWe had a reservation with the other Comofort Inn \"Times Square\" which was misnomer: long blocks away from Times Square and at rather deserted area between construction and shabby establishments. So, when I saw this Comfort Inn, I just walked in and check the availability and price. I am glad I did. Other Comfort Inn was as clean as this one. But this one's location was unbeatable and LESS EXPENSIVE (Why??). Staffs are helpful. The rooms were smallish but ,like others said, clean and well furnished. As we had inside rooms, there was no noise ( but no sun either though. We had nice view of brick wall 3 feet away.) Minor issues: our bathroom door did not close properly. All the doors to the rooms slam loudly if you let it close by itself. They had a contracted garage in front of the hotel at $23/day rather than $40/day. Over all we are very satisfied with this hotel.\n\nReview 35:\ni stayed in the comfort inn for 6 nights 14th-20th april staff were great rooms cleaned and fresh towels every day close to everything just a few minutes to times square would deff stay here again would recommend to anyone looking for a clean comfortable hotel in the centre of new york\n\nReview 36:\n3 adults and 1 child shared a 2double bed room and even though the room is small (normal for Manhattan) it worked out well...decent breakfast...good service etc. No problems getting the one elevator and we were on 7th floor. Great location..what else is there to say!\n\nReview 37:\nWell, first let me say that we knew we'd get what we paid for as far as room size. It was extremely small, but at least it was clean. We usually stay at nice hotels but were trying to save money this time. We have learned our lesson though and will always pay more for a quality stay. Don't even think about making a complaint to the manager. Our air conditioner froze over and we had a miserable night's sleep and not only did not care or offer compensation - she made US feel stupid in front of a lobby full of people for not knowing how to \"properly use a window unit.\" She was incredibly rude and we are currently going to the higher-ups to get this resolved. I'd pay more to stay somewhere where people actually care about their customers.\n\nReview 38:\nMy first visit in New York, we didn't know where to stay, then, by walk, we found this exceptional hotel: clean, no noisy on the apartment in the back, low price and a friendly staff....\n\nReview 39:\nour first visit to NY , visiting our daughter who has been there for 5 months, grat location, very comfortable bed, plenty of hot water, staff were very friendly and efficient, had a room at the back on 4th floor, quiet , as mentioned buy others lift can be slow\n\nReview 40:\nStayed 4 nights and have to say that the hotel was well placed for broadway. The room itself had no view and was extremely hot even in dec. We had no heating on but the wall beside the bathroom was very hot! Not sure what this would be like in the summer. In line with other reviewers this is a small room with no view whatsoever. Never but in such an odd hotel room before. Bed extremely comfortable. The hotel in keeping with all NYC hotels is well overpriced and the taxes added to the bill rediculous. This will be our last visit to NYC as its now priced itself out of our budget. Clean hotel staff very good.\n\nReview 41:\nFor the money this place can't be beat. It is far from perfect but it is clean and very convenient. The staff is friendly and the breakfast adequate (and free). They provide free internet access (if you can hook up). They have DSL, but it's so slow that in 6 days we were only able to access our email twice! It just times out before connecting, and unless you have a lot of time, it's worthless. The rooms are rather small and the bathroom was really dark - could have used some higher intensity lights. It's hard to do make up in a dark bathroom, believe me, I have stayed in a lot worse for a lot more! Can't complain for the price ($125.00 mid week) we didn't spend much time in the room anyway - I would definitely stay there again.\n\nReview 42:\nThis place is only 1 block from Times Square, Rockefeller and several subway lines. Staff were very professional, and many were same staff from our stay 2 years before-they must like it too! Breakfast was included and was an excellent start to the day. Room is small, as most NYC rooms are, but has been redone since our last stay and is very nice, and still very clean. And the mature rate price was unbeatable for Times Square location.\n\nReview 43:\nI've stayed in this hotel before and it's always worked out well (great location & clean), but on our most recent trip, it was fantastic! Not sure if it's had some renovations since our last trip, but it was super clean and the room seemed more spacious than we remembered (ask for a room that ends in 7, e.g., 407, 807 - that might have had something to do with it). Granted, still small, but relatively spacoius by Manhattan standards in this price range. The staff were friendly and helpful and the free breakfast was decent. Yes, the elevator is small and slow and the hallways are narrow, but it's an older building. Overall, I'd say the best hotel in this price range in the Times Square area.\n\nReview 44:\nWhat a find! In researching a hotel for a group attending a conference in Times Square, it was my mission to get the \"best bang for the buck\". I went directly to tripadvisor & locked into the Comfort Inn Midtown immediately. The location is excellent (1/2 block out of Times Square), the rooms are small...but spotless. The bedding was great, the bathroom was clean and well kept, and the noise (except for the air conditioner) was minimal. Breakfast room was clean, well stocked and had a nice variety of goodies. Listen, for $150/night in NYC - this hotel is a gem!!! !\n\nReview 45:\nThe hotel is in a great location. Keep in mind it is a Comfort Inn. Rooms are a bit small, but lets face it, your in mid town, and for the price you are getting a pretty good room for it. The staff were friendly and helpful.\n\nReview 46:\nExcellent little hotel downtown, quiet (except for the pigeons at windows), clean rooms, friendly staff, good breakfast, within walking distance of Broadway nightlife and shopping. I would definitely stay there again, though with additional taxes the price ended up rather high.\n\nReview 47:\nLocation for Times Square you cannot beat. Hotel room was large enough and cleaned on a daily basis. Limited breakfast with a \"jobsworth\" attendant very curt and somewhat rude when people didnt use the bread tongues, and place holders in the correct place. To be honest we got some amusement watching his face when this happened. The hotel lift is very small so be aware when taking suitcases upto your room. Dont let these picky remarks put you off as we are going back again for New Year. Location is ideal, rooms clean and large enough. 3 Star hotel in a 5 Star location.\n\nReview 48:\nWe stayed at the Hotel from the 21st Oct to 26th we were on the 6th floor and had no problems with the lift. The rooms were clean the staff helpfull and what a great location only a few yards from Times Square and lots of bars and restaurants to choose from. I would certainly stay there again and cant wait to return to NY.\n\nReview 49:\nI arrived late for check-in (although I did advise hotel when I booked my room) and everything seemed fine and dandy until I entered \"my room\". TV is on, garbage bins full of trash. Bed wasn't made. Dirty towels. It was as if somebody else was actually staying in that room. So I immediately went down the front desk and asked for a room change since there seemed to be a mistake. The front desk guy was very helpful and immediately switched me over to one of the upper floor rooms. This time it was clean and good. Room is very small, but it's just fine with me since I'm alone anyhow. Wide screen TV, ironing board, safety deposit box and nice mattress bed. I wasn't really able to enjoy the continental breakfast because not much variety with the bread available so I ate at Applebies. Still, nothing can beat the value + location combined, just a few paces away from Times Square. So all in all still a good experience.\n\nReview 50:\nI booked this hotel for 1 week for my parents. The location was great (just off Times Square) and right in the heart of everything but at the same time quiet. Good choice of places to eat around the hotel too. The room was small but that didn't really bother them. Not a lot of natural light in the room but this was understandable being a skyscraper. The people on reception were hardworking and friendly (except for one guy). There was an ATM in the hotel, vending machine for soft drinks, ice maker in the lobby, breakfast room which was buffet (6.30 - 10). Breakfast room was a little small. Variety of cereals, breads, rolls, cakes, yoghurt, fresh fruit, waffles, bagels etc. Tea and coffee available all day long. Breakfast room was clean and well maintained and staff were very friendly.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31299, "query_start_index": 31301, "query_end_index": 31301, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "72%", "inner_docs_start_indices": [176, 1136, 1532, 2550, 3407, 4073, 4666, 4888, 5630, 6569, 7273, 8054, 8729, 9667, 10615, 11527, 12486, 13448, 13809, 14131, 15091, 15994, 16332, 16618, 17352, 18247, 18657, 19018, 19455, 20087, 20325, 21197, 21384, 22284, 23173, 23472, 23752, 24509, 24708, 24983, 25609, 26359, 26810, 27522, 28106, 28343, 28634, 29221, 29558, 30494]}
{"id": "2514623", "pid": "2514623", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLast March I've been staying at Edison Hotel. I booked a single room through the last minute travel web site and I must say it was quick and easy, not expensive and safe. Although I travel a lot, It was the first time I booked a room through the net and true I felt a bit insecure about it, but my fears were all gone once I arrived at the hotel. Though it is rated as a 3 stars hotel as far as I concern it is a 4 stars hotel. The business services and facilities were excellent and the location was too good to be true. I highly recommend it!\n\nReview 2:\nWhile conveniently located, this hotel is nothing like the photos on the web. I booked through a reputable online discount site and had to request a room change 3 times before I was even willing to stay the night. I found the hallways and rooms shabby and depressing. Two of the rooms I was given appeared not to have been upgraded for over 50 years and the housekeeping standards are very low. The staff ranged from helpful to clueless to surly. I would never return to this hotel, and not only would I never send a friend there, I have been telling friends to avoid it.\n\nReview 3:\nWe walked into the room and we so grossed out we immediately got on the phone and tried to book another hotel. Due to the fact that we had amazing Tarzan tickets we were unable to get out of there that night, but we left promptly at 8am the next morning. The hotel is in such a need of renovation its pathetic. The yellow glue is showing through the probably 20 year old wallpaper. The sheets are clean, but there are so old they are yellow. 30 minutes of wireless internet costs $3.95, the Hilton has it for $9.25 for 24 hours. Upon arrival we found someone elses hair on the bathroom floor. The floor hasnt been swept in a long time, and I didnt want to sit on any of the furniture it was so unclean. The Hilton is $30 more. GO THERE....NOW!! We did!\n\nReview 4:\nClose to Times Square, but room was small and bed was very uncomfortable. Cell phone did not work in room or lobby..only outside. Room needs major updating. Staff was friendly.\n\nReview 5:\nOne of the cheaper hotels in Times Square. I visited on a study trip with my university. Had a few problems with getting new bath towels and had to change rooms twice.\n\nReview 6:\nWE stayed here for 5 nights in september. Yes great location but old, not serviced properly, some staff unhelpful( big city syndrome). No mini bar, no fridge, just the basics. Only upside is closeness to Times square etc. By the way the deli next door is run by some very rude people at times but there are other little delis etc around. does not have a warm , comfy feel more of a cold big city feel. we would pay more and stay elsewhere\n\nReview 7:\n30 seconds and your in Times square staff are very helpful room was perfect don't listen to people who moan about their room if your going to New York to spend more time in your room than the city then stay at home i would definately stay here again. if you want to be in the heart of everything then the Edison Hotel is where you want to be.\n\nReview 8:\nMy family and I stayed at this hotel for my birthday weekend, which was surprisingly close to Time Square. Valet parking was expensive $60 per night. But we got a great deal for the rooms. The staff was very courteous and fast. The room was perfect since we were not planning to stay in our rooms only to sleep. The only thing was that the bathroom was a bit small. I will definetely stay here again.\n\nReview 9:\nThe hotel has a great location being in Tmes Sqaure and has enough room to but your shopping in but the decor is very dated! So are the bedding sheets. The duvet cover smelt of body odour and urine. When we phoned to get it changed, a member of house keeping came (after 20 mins) and she had not understood what we had needed changing even though we had said it in plain English. She was rude about it as well telling us that we should have said what the problem was (thats why she was there?!?!) The bathroom was small and the towel railing kept falling on the floor. It is a cheaper hotel to stay in but I would not stay there again.\n\nReview 10:\nMy wife, our 10 year old grandson and I just spent a full week in NYC, Times Square at the Edison Hotel. Selected the Suite room category and were very pleased at the room, space and convenience of the Edison. Loren, Skurta & Tony at the front desk were exceptional. Checked in very late and two days later when I checked back to relocate to a room with a King bed, Loren remembered my first name, hasn't ever happened in my 20+ years of travel, especially with all the people that go thru the Edison! Thanks Edison we will be back. Don't miss breakfast at the Edison Cafe.\n\nReview 11:\nWe just got back from another stay at the Edison Hotel in NYC and AGAIN it was great! Everything was just fine, Our room was ready upon our arrival at 10 am , We dropped off our luggage and took off around Times Square, We missed Bobby and Larry this time as they were on vacation but the Edison is our favorite place , Its right in the heart of Times Square and close to everything , if anyones looking for a inexpensive place to stay go there every experience we've had there has been the best , Its an older Hotel so you cant expect Taj Mahal but, as many times as we've stayed there , there has been no problems with anything , I have recommended this Hotel to everyone I know that has come to NYC . One thing I did notice was , security checks EVERYONE'S Key as you get to the elevators and that was A good feeling knowing if your not a guest your not getting up to the rooms !! Stay there !! Its worth the money , you'll see!! !\n\nReview 12:\nJust returned from N.Y. We were allocated in room 1634, a room which had not been renovated, the staff were unwelcoming and not that helpful at all. The hotel needs a complete referb. The only thing going for it is the location. I would sum the hotel up as being cheap and cheerless.......Never again\n\nReview 13:\nAfter we arrived one day later because we missed our flight from Las Vegas, they told us that the 3 day reservation was cancelled and the hotel was booked out! A man from the desk (Youssuf) told us to wait in the lobby so he can see what he can do for us...we never met him again! After 2 hours waiting i asked the desk woman what happened but the only answer was to give us a key to the computer room to find a new hotel...at 8:00 PM in New York!!! So after a long search we landet in the deepest Brooklyn area...and we will never book again the Edison!\n\nReview 14:\nYou'll love this hotel if your house is dirty and your 100 yrs old! !.\n\nReview 15:\nSmall rooms, old fashioned, dirty, bleak, would not recommend this place\n\nReview 16:\nThe lobby definitely is misleading. It looks pretty decent. However, the rooms are terrible. This is a very very old hotel in need of a major remodeling. The rooms are very very small, they smell moldy, the A/C cannot keep the room cool enough, the bathroom at mold and mildew growing all around it, the matters and the pillows were as old as the hotel and very uncomfortable, the shower temperature fluctuated so much that you really are taking a chance on getting scolded. For the business traveler, there are no plugs to hook up your computer to. I had to unplug the light in order to plug in my computer. Bottom line... Pay a bit more and stay somewhere else in the area. There are many hotels within a few blocks of this location.\n\nReview 17:\nOk, if you are not going to spend much of any time in your room, this could be a decent option. I was with friends and we stayed here the night before the Macys Thanksgiving Day Parade. It was next to the route and close to tons of attractions. We weren't spending a lot of time in the room besides changing clothes and sleeping, so it was good for us. It has very old rooms and as things get older, they are generally harder to clean well. The carpets and comforters are just faded and yucky looking. The lamps looked like they were from the 70s. It is pretty depressing to be honest. However, the staff seemed considerate and you are basically in time square. It is a cheap option for the location because the rooms are old and small. I wouldn't only recommend it if you want something with a great location, ok price, and don't care much about the rooms.\n\nReview 18:\nThe hotel is in the best location for a very reasonable price in august ! The room was small but nice and comfortable ,hotel service and the stuff were very friendly.the price is including nice American breakfast and a cocktail in the bar.very lovely\n\nReview 19:\nThis hotel is in a fabulous Times Square location. There are some very unique and nice things about this old building, eg. the lobby. But our room was quite outdated, particulary the bathroom, with rusty sink and bathtub. If it was just spruced up a and updated a bit with some new fixtures it would be much more comfortable. We booked it because it was more affordable than other hotels in that location and that is why. If they update it, the cost will go up. It wasn't a completely negative experience, but I wouldn't want to stay there again.\n\nReview 20:\nI am very disappointed with the Hotel Edison. The location is great, but the rooms were unclean (especially the bathrooms). Towels were not promply refilled. Sometimes had to wait all day for new toiletries. The majority of the staff was pleasant, but one of the agents at the front desk was extremely rude. We had a question about the valet and he responded angrily- \"How should I know? Go ask a bellboy!!\". He also became very rude and agitated towards a couple whose toilet had overflowed while they were out for the day. (Not surprising since there was a special way in which you had to flush the toilet) He should have been apologizing and accomodating to the distraught couple. I was very annoyed with the charge of holding luggage for the day. I have stayed in many hotels and this has always been a free service. The air-conditioning barely worked in the rooms. The lobby was an ice box, but the rooms were sweltering. Next time I go to New York I will pay the extra money and find a decent hotel. I will never stay here again.\n\nReview 21:\nI stayed in this hotel in December with a group of 14 ladies from Ireland - sole purpose of trip was shopping and sightseeing! This hotel is in a fantastic location, its walking distance to alot of the main attractions. Penn Station is only 5 minutes walk and you are in broadway in seconds. Didnt have a problem with any staff, they all seemed friendly and helpful. Rooms are dated but we had 4 in our room and we still had plenty of room to get around, afterall we only used the rooms for sleeping, we were gone all day. Sheets were changed everyday. We could hear our neighbours tv so rooms mightnt be 100% soundproof but no noise from outside street. All in all i would recommend this hotel, however if you are looking for luxury id advise to stay somewhere else.\n\nReview 22:\nThe only positive thing I can write about this hotel is that the location is fantastic. Now for the home truths. THe hotel is very, very shabby and leaves a lot to be desired. The first room we were given was filthy and I could have cried when I saw the state of the place. We immediately went down to the front desk and asked for another room. We were told that none were available and that we would have to return the following day to move. As requested, we stayed in the filthy room for one night only and were given an alternative room the following day. To be fair, this new room was slightly better, however, the sheets on the bed were worn and the blanket had seen better days. Carpets were very shabby and we had a struggle to find electrical sockets. There is no tea and coffee making facilties, so I would suggest you bring your own. Bathroom was tiny and also in a state of disrepair. Front desk staff not very helpful either. Overall, I would not recommend this hotel.\n\nReview 23:\n5 of stayed at the Edison on a business trip. All 5 were horrified and tried to find a new hotel, which was impossible in NY at the last minute. Immediately upon opening the door to my room I was back in the lobby asking for the room pictured on the website. I was informed that ROOM (singular) was not available. To his credit - I was given an upgraded room - which was just a LARGER dirty room. Torn furniture, moldy grout, stained wallpaper from the 1950s, old mattress, rust on the bathroom fixtures. First time I have ever slept in my clothes! You have to walk past the W Hotel to get to Times Square which adds insult to injury as the W is BEAUTIFUL (but VERY expensive). Don't be fooled by the rates at the Edison. You get MUCH LESS than you pay for. The only 5 star attribute is the location. So if you don't care about a dirty, outdated room - go ahead and chance it. I will also give 5 stars to the hotel's web designer's Photoshop skills!\n\nReview 24:\nExcellent location for exploring NYC. Staff very polite and helpful. Room was very small and dated however, location more than made up for this. Would recommend this hotel.\n\nReview 25:\nStayed here from nov 20th-24th,decor and rooms a little dated but we found everything clean,check in was quick and found the front desk staff friendly at all times, Enjoyed the rum lounge pub and the cafe edison,we woild have no problems staying here again! !\n\nReview 26:\nI communicated with the hotel who promise via this site to look into matters. Truth is though, the hotel didnt want to know about my problem at this hotel as previously described. The travel company I booked this night of hell with in the UK, Travelbag have given me \u00a3100 compensation for the hell we suffered at the Edison. You have been warned. The hotel is poor. The customer service is poor. Never again.\n\nReview 27:\nStayed here with my husband during the last week of September 2010. The location is great as we were a stones throw away from Times Square. The hotel however was awful. The reception area downstairs looks fine but when we got out of the lift on the 7th floor to go to our room, we were hit by a terrible musty smell in the passage. We had to put up with this for the 3 nights that we were there. Those carpets really need to be cleaned or removed. Then when we got to the room, there was the same musty smell which led us having to go and buy scented candles to hide the smell. The room and bathroom was old and run down. Not nice at all. The hairdryer in the bathroom hadn't been cleaned for ages (full of fluff/dust and starnds of someone's hair). And finally, the bedbugs....by the end of our short stay,I was covered in bed bug bites. Seems like we paid for the location and nothing else. Wouldn't stay here again, I would rather pay a bit more and have a more comfortable stay.\n\nReview 28:\nWe came in with a tour of about 60 people. It appeared that we were assigned rooms on the lower floors. Our room 414 was awful....mostly I am referring to the bathroom! It had black mold around the tub and sewer gas came out of the sink drain. Horrrible! We asked them to clean the mold, but all we noticed was they brought us some extra towels. It took until the 3rd day to get really sick from the sewer gas smell. My friend missed part of our tour due to feeling very sick to her stomach from the smell. We changed rooms for the last night, but that was a joke because the shower only had cold water hooked up...no hot water! Be sure to ask for a remodeled room here!\n\nReview 29:\nDid not like it at all. I would not recommend this hotel, the pictures look better than the actual room.\n\nReview 30:\nMy wife and I loved the Hotel Edison and it will always be our first pick when it comes to selecting a New York City hotel room. It is less than a minute from Times Square and dozens of great places to eat for breakfast/lunch/dinner. The hotel is also very close to the discount ticket booth for all the Broaday shows. The hotel Edison is just a few blocks from Rockefeller Plaza and most beneficial of all, is very close to several subway terminals. The rooms are small, but not as small as I imagined. The room we stayed in was perfect for a couple. I don't know what accomadations the hotel has for large groups. Another great feature of the hotel is that it has an entrance on two streets which makes it easy to take a taxi in or out of the hotel. (Please do not bother renting a car in Manhattan). I can't stress enough how much we loved our stay at the Hotel Edison.\n\nReview 31:\nThe Edison Hotel was a great discovery. I was thrilled to find such an affordable, clean and quiet hotel (as quiet as you can get right off Times Square) in such a great location and for such a great price. I'll definitely stay here again. Love the Art Deco decor. Great breakfasts to be had in the Edison Cafe'.\n\nReview 32:\nWell to be honest I really couldnt fault anything about this hotel. I stayed with a party of 5 and we had a ball! Firstly I would like to say to anyone you will read a few neg reports on this hotel as I did before I went, but ignore. The hotel is a little old but very clean, the staff are lovely esp in the bar and the staff in the lobby are very obliging. It isnt the plaza as I said but to be honest its not really that bad and when your in New York your never in your room. I must say your so so close to broadway and times square its brill, but however surprisingly not noisy. I would recommend it to anyone and anyone I have told about it has gone and also loved it. I am returning there in March and cannot wait. So whatever neg reports you hear as far as reviews go IGNORE THEM!\n\nReview 33:\nI stayed at the Edison Hotel over new year and was very impressed! After reading some of the negative reviews on trip advisor I was a bit concerned the hotel would be awful. But thankfully that was not the case. The twin room we had was a good size by NYC standards and spotlessly clean. Yes it was a bit dated but the location more than makes up for that. I had a fantastic stay and would Definitely stay here again. Excellent hotel excellent location excellent value.\n\nReview 34:\nMe and my girlfriend stayed theer for 2 twice - 2 nigth for each time. So we saw 2 different rooms. The rooms were small but clean, tiny but clean bathrooms. The corridors may be a little worn, but you barely see it when coming from trip around NY and crashing to sleep. The staff is very profefssional, plenty of free maps and free guides aroudn the city. TKTs booth nex to the hotel ( 20 meter from rear entrance ), and the hotel placed in the middle of theater district. Deli next to main entrance in very good, but the cofee shops in hotel isn't bad also. TIMES SQUARE IS 50 METER FROM MAIN ENTRANCE. You feel safe in the hotel, and you have a free safe deposit at the lobby.\n\nReview 35:\nWe went to New York for four nights for my Birthday in May. We chose the Hotel Edison after reading many reviews on Trip advisor. We decided to go for the supreme room. When we arrived after a terrible taxi ride the staff were rather unfriendly, almost rude. We went up to our room on the seventh floor, which was dark and shabby. It was a large clean room with sofa, king size bed, TV etc (no coffee machine/kettle tho) but could really do with being refurbished. The best/ almost only thing going for the hotel is its location!! From what we heard tho all of New York hotels are very expensive and normally the rooms are tiny. If your going to New York you must try this wonderful Cuban restaurant for lunch or dinner Guantanamera 939 8th Ave it was $15 for a 3-course lunch, which was lovely. Also Mint restaurant (Indian) 150 E 50th street, between Lexington Ave & 3rd Ave.\n\nReview 36:\nVery cheap... Smelly and unkept, Wouldn't even give it 1 star rating... our room smelled like a sewer....rooms have not been refurnished since the first war.... stay somewhere else......\n\nReview 37:\nJust spent a week in New York at a very great property. The Hotel Edison is an older hotel with wonderful proximity to all the Broadway Shows, Time Square and restaurants. The staff is excellent-the rooms are clean-the doorman make it very easy to get a cab and everyone takes very good care of you while you are there. They have an Italian restaurant \"Sophie's in house as well as the \"Edison Cafe\" both Excellent in service and food!! Would highly recommend to anyone!\n\nReview 38:\nis there better hotels in new york yes certainly is there better for the money probaly not have just returned for new york and stayed here for 4 days the hotel is comfortable bit dated perhaps but worked out apart from the time asleep we probaly spent about 4 hours in the room getting ready for the days activities was the bed comfy not sure because after aday in new york you are so ready for some sleep we found the hotel staff very courteous and helpful would for sure use again because i dont believe for the money you can get a better location we talking 60 second walk too time square amazing if you are more bothered about what you are doing in new york than how good your hotel is this is the hotel too choose the rooms are on the small side for nyc standards but comfortable room was cleaned everyday and bed made etc will use again for sure due to location,location,location\n\nReview 39:\nIf you're looking for a place to crash in the evening and have a decent night sleep this is the perfect hotel for you! decent prices at an amazing location, no deals like that. nice service and good value for your money.\n\nReview 40:\nThe website says it all. Great location. About half a block west of Times Square. Walking distance to shopping and many attractions. It's an older hotel, but clean and well kept. It's very busy so if you are planning on checking in early you may be out of luck. There's a great little pub just west of the hotel on 47th. called the Mean Fiddler. Reasonable prices and excellent food, friendly staff.\n\nReview 41:\nI stayed here as part of a group of 11 in late May/Early June. The location is sensational - right off Times Square - and they did us a really good deal for a 2night stay. The hotel restaurant was lovely (great breakfast omelette!) and the staff were polite - our Asian waiter even spoke a few lines of Irish to us! The hotel bar is really cosy and comfortable - somewhere to enjoy a quiet drink in a relaxed ambiance. Four of us shared one room and found it to be spacious, well-lit and clean. The cleaning staff were very dilligent, always asking if we needed fresh towes etc. All in all, we had a really pleasureable stay at Hotel Edison and I'd certainly recommend it.\n\nReview 42:\nListen, DO and i repeat do not stay here. Mold on the walls, fraying stained carpets, blood stains on carpets, dirty sheets, the rooms smell so bad you can almost not breath without throwing up. Do not think you are getting a deal because the rooms are cheaper than most. You are getting what you pay for!!! Complete CRAP! The staff, particularly the woman manager, the most inhuman, rude woman i have ever come across in my life. When i asked her to speak to the owner or main manager, they refused, saying he was out of town. I had to threaten to turn in pictures online before they would switch our room, which they finally did. The upgraded room was still HORRIBLE. The room isnt even fit for animals to stay in. Go a few doors down to the W, they love their hotel guests and actually treat them like human beings. even if someone offers to give you a free room here, DO NOT TAKE IT!!! !\n\nReview 43:\nExcept for some mold (or is it mildew?) on the bathroom ceiling, this Hotel was perfect for Broadway. Valet parking, check-in, breakfast and overall organization was efficient and reassuring. Having so many theaters within steps of the Hotel was an added treat.\n\nReview 44:\nNot the best, not the most luxurious, not the cleanest.. but the best value for your money! Hotel's location is excellent (100m from Times Square and lots of restaurants) and the staff is kind and helpful. The hotel and the room are little old fashioned but they are clean and spacious (enough). Absolutely the best hotel in Midtown New York for this price! In other reviews people are complaining about loud outside noises. We didn't hear loud noises! Off course you hear something from outside, but it's definitely not keeping you from sleeping. When you don't have too much money to spend and you don't need to have (too much) comfort or luxury, this hotel is just perfect!\n\nReview 45:\npalmed off with a single room masquerading as a double. Management didn't want to know. Give this place a wide berth.\n\nReview 46:\nThe location of this hotel is great--we were 1/2 block off Times Square and close to all theaters! The entire staff was welcoming and helpful throughout our stay. Our room was clean and the carpet seemed new. There were many elevators and we never had to wait (in rebuttal to a previous review). The furniture was not new but was serviceable. All in all, we kept saying how lucky we were to have found such a great value, and we would DEFINITELY stay there again!\n\nReview 47:\nIt is 2010 but you would not know if from these accommodations. This outdated hotel is not remotely charming but rather dingy, dirty and disgusting. The rooms are claustrophobic, the bathrooms are tiny, and the bed is hard as a rock with yellow bed sheets. Should be a motel at best and would not stay there even if they paid me to.\n\nReview 48:\nThe Hotel Edison is a budget hotel but the rooms have everything you need for a pleasant stay; air conditioning, TV, brilliant shower and always plenty of hot water. The beds are comfortable, although there is usually only one pillow each so you might need to ask housekeeping for more, and linen and towels are changed daily. All the staff we spoke to were friendly and helpful. If you're looking for a comfortable place to stay with all the basic amenities, reasonably priced, and only yards from Times Square then you can't beat the Hotel Edison!\n\nReview 49:\nWe stayed four days, because of a multi-date discount came early for a wedding. Due to the location, we were able to get same day tickets to two shows (half price ticket office is immediately adjacent). Also easy to get a cab from here, Starbucks, pharmacy, great pizza all one block away or less. Plenty of restaurants, all open very late. Thought it would be too noisy, but was able to sleep through the night no problem, also drapes blocked the lights effectively. Not the most modern, bathrooms need a little regrouting, but beds were comfortable, heat worked well, plenty of hot water, and the two bedroom suite was plenty of room for two adults and two teens (two closets and lots of dresser space). Staff was very nice, fixed an issue with our reservation immediately and even called to make sure we were satisfied, business center really worked great with an emergency issue that came up. I would absolutely stay here again.\n\nReview 50:\nWe stayed for 3 nights here, and it is only a couple of blocks from times square and a few more to central park, but the front desk staff were quite rude and no one wanted to help us out with anything (our first time to NYC). The rooms are very small and dated, but price reflects this. So an affordable option but don't expect any service at all, we were pretty disapointed on that front.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27494, "query_start_index": 27496, "query_end_index": 27496, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 732, 1315, 2079, 2267, 2446, 2896, 3250, 3662, 4309, 4895, 5842, 6155, 6722, 6805, 6890, 7638, 8508, 8771, 9330, 10378, 11158, 12151, 13113, 13298, 13570, 13991, 14986, 15669, 15786, 16671, 16996, 17795, 18277, 18969, 19859, 20058, 20541, 21439, 21672, 22084, 22769, 23673, 23947, 24636, 24766, 25242, 25587, 26149, 27094]}
{"id": "88087", "pid": "88087", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe room has a great concept with the separate kids area, my kids absolutely loved it but.....as soon as I walked in the room the first thing I saw was a roach. I killed it and pretended nothing was there to not alarm my husband and kids. Little did I know they were crawling everywhere. At one point I opened a drawer to get my clothes and the roaches were walking all over my clothes. It was incredibly disgusting. I WILL NEVER STAY THERE AGAIN!\n\nReview 2:\nWe left the resort today early because we found mold in our room. We had one of the kid suites, and while our kids loved it because of the bunk beds, we had mold in our room, around the windows and the shower, the surround sound system in the kids area did not work, and there was hair in our shower. Gross! I was given the opportunity to check out another room, but there was mold in the shower there too. They gave us 20% off of last night and are processing a refund for tonight since we had already paid. I am disappointed since my kids were excited to have bunk beds, and the great reviews, but we were really unimpressed by the rooms and buildings as a whole, not to mention the health concern that mold raises. One of my kids is allergic to mold and was coughing all night, it is just not worth it .\n\nReview 3:\nThe neighborhood was 'blah', but Seralago was the nicest place there. The staff were nice, the room was good, the 2 pools and jacuzzis were a great time! I loved that the pools and jacuzzis were open until midnight. Also the bartenders at the pool bar were REALLY nice, we much appreciated their extra effort for us :) Since we were there for the parks, I did not much care about the neighboring area and enjoyed my stay.\n\nReview 4:\nhotel was clean and staff was helpful. Shuttle times were clearly posted. They even added additional shuttle times b/c of the time of the year (new years) to accomodate the guests. Food Court in the hotel is a huge help. We were able to buy things such as snacks and quick breakfasts before heading to the parks. One review of this hotel said that they \"cater to seniors\". We were there the week between Xmas and New Years and there was nothing but familes there. We were inthe parks all day so we really did not take advantage of other hotel offers (free kids movies each night, arcade, etc.) but it was a nice place to rest your head after a long day at the parks. Great family-friendly hotel. Great value! Would most definately stay there again!\n\nReview 5:\nAfter standing in line for about 25 minutes to check-in, we got a room at the back of the hotel. The room had two double-beds, CRT TV, micorwave and a small fridge.There are very strange things about this hotel. First, the curtains are semi-transparent (the second layer of curtains are just for show and do not close). People can look into the room from outside, and it is pretty bright after sunrise. So, good luck expecting any privacy, or even getting good sleep past the sunrise. Secondly, the room had a cricket chirping all night long and we could not catch any sleep. Thirdly, the hotel does not have a coffee maker. So unless you bring your own microwave safe mug and coffee/tea, a painful place for the caffeine lovers. The carpet was quite dirty. To top it all, no internet access in the room. Fortunately, we were planning to stay at this hotel just for the night, otherwise we would have moved to a different hotel after a night. I would recommend other similar-priced hotels in the area.\n\nReview 6:\nroom was clean and noise-free. room service was good. very close to disney.\n\nReview 7:\nI made reservations online for spring break...Wow, not what I expected at all...Me & my husband requested to look at the room first. I shouldn't even went that far with it, this hotel is terrible. I know the price is very reasonable, but the hotel is bad. The room looks very cheap. If you want something nice & comfortable...This is not the hotel. My final say...if you uphold certain standards for yourself & family don't make the mistake coming to this hotel. Now, the people that claim the hotel is great & gave a high rating-obviously you have low standards (as far as hotel stays). Don't want to be mean, but, really?? 5 stars!!! and for hotel Seralago management, please update your website, it's misleading, perhaps the video was taking when the hotel was first built. Even better, remodeling is overdue.\n\nReview 8:\nWe stayed at the Seralago 8/26/11 for 2 x weeks,and after reading some bad reviews we were a little worried about our choice. However i am a great believer in the first impression is a lasting one and we were very pleasantly relived with our choice. The Seralago was great value for money,the staff were very friendly & helpful and nothing was too much trouble for them.The rooms were of suitable size for a family of four and were always clean and any request (albeit few) were met with a prompt response.All the staff are worthy of employee of the month. The Seralago is in a great location for all the parks and there is plenty of resturants and bars within easy walking distance. We would be recommending the Seralago to our friends & family and would hesitate to stay there again. I fail to see how anyone could find a problem with the Seralago and we hope to return in the not too distant future. GREAT HOLIDAY !\n\nReview 9:\nThis is a great hotel for families. Yes, it is a motel, but the room was very clean and you probably won't be spending much time in there. But, there are many pros that have us going back. 1. Great pools - the pools are huge and they also have a kiddie pool 2. The have new, very nice playground set by one of the pools - my daughter loved it! 3. It is super close to disney world - it was only a few miles away and was very easy to get onto the road to disney 4. The street it is on has a ton of restaurants and fast food places 5. The staff was very friendly 6. You can't beat the price - on our next visit we are getting a 2 room suite for $64/night and it has a small kitchen area, which is needed when traveling with small children\n\nReview 10:\nArrived early on check in day and was told our room was not ready and to come back. Came back and had issues not very silly and incompetent desk clerk although Angel sorted everything out. Room was JUST ok, remote did not work and when we came from the parks, we were locked out of our room - issues again with silly desk clerk. Finally security let us in as it was freezing outside. The hallways were filthy and the rooms are dated. This motel really needs a facelift. The pool was the best thing. The jacuzzi was very old and dated - the bar you hold onto while entering and existing the pool was broken - you could break you neck getting in and out. It needs to be cleaned more often as well. I personally will never stay here again.\n\nReview 11:\nI stayed at the Seralago May 4 -11 and had a wonderful visit. The room was nice, the furniture had some nicks but was maintained and dust free. The shower had wonderful water pressure, toiletries and towels were replenished every day. The maid service was excellent altough our room was on the late list for cleaning but that was ok. The pools were fabulous and not overcrowded. One day there were no pool towels so we let the front desk now. The pool had towels within 10 minutes. The front desk was helpful with directions or suggestions and they were willing and capable of checking me and a friend from Wisconson in for two different flights, including printing out the boarding passes. The location is convenient to everything from Disney to Walmart.\n\nReview 12:\nYuk! The room was musty, the bathroom had mould on the cabinets, and the beds looked as if they were about to collapse. Can\u2019t say much about the rest of the place because the room itself left such a bad impression. Don\u2019t be deceived by the website. This place is old, poorly maintained, and kind of scary.\n\nReview 13:\nwe were in miami before we decided to travel to orlando the next day . It was my wife , her brother and me . I was very much interested to go to orlando but did not know anything about the locations . We booked Serelago for $60 per night not including breakfast . The lobby is gr8 parking for free and we got a room on the ground floor . we had a rental car so proximity was not a main concern . the hotel was not very secure in terms of entrance to the premises but orlando turned to be all the same . the pluses are the price for 3 in a room , the availability of many restaurants in the area .\n\nReview 14:\nMy family and I went on a weekend trip to Disney World, last minute trip, and my parents suggested this hotel since they have stayed there before. The hotel was ok, bathrooms were small, the beds were hard and the pillows, well, your head sunk in them. The last day of our stay, THANK GOODNESS, we woke up to 3 police cars and crime tape downstairs. The police would not say what happened but once we went to check out, we spoke to the front desk, they said there was a medical emergency. When my mom said it looks as if someone was killed, the person at the front desk confirmed it!!! This will be the last time any one of use will stay there.\n\nReview 15:\nThis was NOT anywhere near as bad as some people have posted on here.... You will want to stay in the main building next to the lobby and facing the pool! We had a group stay here and EVERY one of our requests was met! The staff was friendly and helpful. Breakfast buffet was Blah. But there are MANY other options with in walking distance. Old town is right next door. You get what you pay for... You are not going to get a Ritz room for these rates. Heck you are not going to get a Hampton inn for these rates. This hotel is less then 5 minutes to Disney! If you are looking for and discounted place to sleep after a long day at one of the parks. This place is it! If you are planning on spending a bunch of time in your room you may want to look elsewhere. Rooms were basic older hotel rooms with not many frills. Pools were GREAT!! Make sure you request a room in the main building next to the lobby and ask to have your room facing the pool! These rooms were perfect for us!\n\nReview 16:\nWhile the hotel lobby was nice, the rooms were very run down. We did not feel very safe during our one night stay. My 11 year old daughter would not sleep under the covers. She said it was too dirty. She used blankets from the car to sleep on. But all this being said...You get what you pay for. It was so inexpensive, and did the job of a place to crash until our hotel for the week opened up. I would not recommend this hotel for an extended stay, but a one night stay it was ok.\n\nReview 17:\nstayed in 11/09 & liked it after reading some negative reviews i was wondering how it could charge in a year we went in 1/10 to seralago & still found it to be a great relaxing motel our room was large clean comfortable cozy & cheerfully decorated 2 large pools tennis court volleyball 2 hot tubs kids playground small cafe reasonably priced small market beautiful grounds close to so many shops & restaurants close to theme parks & dinnershows will we go back next year ? you betcha!! !\n\nReview 18:\nThis hotel is simply put a \"dumping ground\". The rooms are small, dirty, smelly and poorly maintained. We had to upgrade to a suite and paid extra $$$. I firmly believe this is a hoax they give you the disgusting rooms so you have no other choice but to upgrade and pay them extra. The have no computers for their guests to use as a courtesy. You have to pay a $1.00 for 4 mins. to use the internet; in addition a $1.00 per pages printed. Staff was not very helpful neither did they speak much English. The bath tub was clogged and backed-up every time we took a shower in the UPGRADED suite. The class of people staying there is to say the least not family oriented. Drunks, druggies, nasty and scary. We felt like we were in the ghettos. Do not go there!!! !\n\nReview 19:\nI stayed at this hotel with my young child last june. For the price the room size is good, however the staff was very racist. Went into the store in the hotel the clerk put my money on counter and diodn't acknowledge me. Thought she was having a bad day but every visit to the store yielded same results. Complained to the manager and was brushed off. Then lost a day of my vacation because the safe in room malfunctioned and it took the security half the morning to repair safe. Security when he did arrive walked right in my room without saying good morning or asking what the problem was. Didn't get a look from him until he overheard a conversation I was having which revealed I was in law enforcement. Very bad experience at this hotel. If your African American wouldn't advise you stay...Treatment is bad...\n\nReview 20:\nAs a family traveler, we have stayed in many hotels and we have found this one to be a great stay . Yes the Seralago is a older dated hotel, but was a great deal for us. The room (family suite, highly recomend if you have kids) was clean and neat. Yeah the carpet was frayed at the entrance to the bath, and the king bed was a little too firm, but the kids loved their own space, and us parents were comfortable as well. The maid service was good and they cleaned around our schedule, the pool area was great, warm and clean. Overall the Seralago really tries to take care of your needs, and its location is fantastic. Remember, when your paying 40-60 a night don't expect perfection, expect a good value.\n\nReview 21:\nWe spent one night at the Seralago because we couldn't check into another resort until the next day. Hotels.com has photos of the hotel and a 3-star rating, so thought it would be a safe bet. WOW! Were we in for a surprise! Our room was dirty, bugs in the bath tub, a drain filled with hair and mattresses that were ripped. We have two young children (1 and 3) whom I didn't want to touch anything. When we checked out bright and early since we were uncomfortable and couldn't sleep due to all of the noise, the front desk never asked if we enjoyed our stay...maybe my face told the story. DO NOT stay at SERALAGO! !\n\nReview 22:\nI just spent 8 nights a the Seralago for the third time. It's situated 5 minutes from Old Town, a place with shops, bars, play arcade, etc, and is near the big parks and 20 minutes from Orlando airport. The rooms are clean with a microwave and TV.\n\nReview 23:\nI consider myself a low maintence person. I never complain, but this hotel is not very nice or clean. I live in Miami, my girlfriend and I decided last minute to go to Orlando. We didn't feel like spending much on a hotel and this placed seemed like a good deal. It was very cheap, but we got what we paid for, there were cigarette burns in the comforter, the carpet was very and worn dirty(who knows how old it is), the mattresses were very uncomfortable, and everything was out of date.....it's basically a budget hotel from the 70's. Luckily we didn't spend much time in the room. It is however very close to the Disney Parks.\n\nReview 24:\nthe seralago was a good hotel. They had alot to do on the growns and there were alot of stores and malls around. Wal mart was even down the road which was cool just in case u forgot some things like i did. It was great that the pools stayed open until 12 so after a long day at the park u could take a fine dip. I reccomend the hotel it was pretty cool.\n\nReview 25:\nWe have stayed at this hotel for years and keep coming back when we need a quick place to stay in Florida. The rooms are clean and the pool is amazing. Love the family feel of this hotel. I will always come here first when I need a hotel in the Kissimmee area.\n\nReview 26:\nWe just got home from a week long stay at Seralago and we already miss it so much! This was our first time staying off-property while on a Disney vacation and I can honestly say, I don't feel like we missed a thing! The staff was great, the pool was sparkling clean and the perfect temperature, the rooms were spacious, clean and comfortable ~ we will definitely be back as soon as possible!! The only thing I do have to caution about is the shuttle service ~ be to the lots at least 10 minutes before the time they give you as we found that the drivers will leave a bit earlier than the schedule says and we had to grab a taxi one night.\n\nReview 27:\nIf your looking for a nice and cheap place to to stay i definitely recomend this hotel.\n\nReview 28:\nOur stay was very enjoyable. Staff was extremely pleasant. We stayed 4 nites, very spacious room. Located near to Old town, Disney World, and all of its parks. Downtown Disney is about 20 minutes from here. If you are with appetite, there are buffets near, or a simple meal is close proximity. Shopper at heart? area malls are within a short drive down the road.\n\nReview 29:\nWe are a family of four with 2 small children and found this hotel to be a bit outdated. Room service was not up to par...Our toilet in our room overflowed and we had to call maintenance twice to come clean it up..which took about 45 minutes. The room was small (we had a kids suite). We were led to believe that the room was spaceous but instead learned it was one room that was cut into pieces to make two rooms. The saying \"Kids under 10 eat free\" is not true. They make up the cost by charging the adults the price it would be for kids to eat. If you eat outside of the hotel..it is the same price. There is no deal at this hotel. If you are a family on a budget (as we are), the hotel was ok but you definitely could find another place to stay for better accommodations. I would not recommend this hotel at all and will not be staying here again on my next visit.. YOU CAN DO BETTER SOMEWHERE ELSE!!! TRUST ME!\n\nReview 30:\nWe choose this hotel as part of a package deal and paid very low rates for it (off season). We have mixed feelings about this hotel. Our room was adequate in size but starting to look very worn. We had problems with out toilet (blocked up 4 times, stopped flushing once) but the maintenance staff turned up all most instantly after we rung reception. Our room faced the main swimming pool which closed at midnight, so when a bunch of bikers stayed at the hotel and partied at the pool until midnight it was had to get to sleep. The water pump for the spa (next to the main pool) has a high pitch scream when it is being used so that also doesn't help the sleep either. The reception area, games room, shop and restaurants are all excellent. You really need a rental car for this location (but that goes for almost all of the Orlando area). There are a lot of restaurants near this hotel, most are fast food, which was fine for our budget. We got what we paid for, but this place would be 100% better after a good revamp.\n\nReview 31:\nI was barely able to tolerate this place but I did. This place was built in the 50's and it's still in the 50's. I saw very few signs of big renovation projects. Not much security to start so park your car right in front of your room if you can. Complex is huge with two nice looking pool and is well landscaped. When I walked into the room I was not amused. We luckilly did not find any bugs like some others. Bathroom was disgusting. Floor looked like it was from when the hotel was built. Bathtub was filthy and mold and rust was all around faucets and floor. VCR must have been form the 80's if not before. It did have a fridge and a microwave which was nice. And the beds were quite comfy after I got used to the place. Thank goodness I didn't have to spend my whole Florida trip here or I would have been more dissapointed. Sell the place H/Inn!\n\nReview 32:\nFor the fourth time I stayed at the Seralago, and it is still the best place for me, my wife and kid. It's near the parks, it has a pool, a little grocerie, it's near Old Town, there is plenty of retaurants around, the room maids are very professional and kind, there's a free safe for values, a little game room with ticket games, 2 restaurants serving breakfast to supper, and free parking. And it's less than an hour drive to the ocean. I'll head back there when I'll be going to the parks, for sure.\n\nReview 33:\nThis place was horrible. I read some of the reviews n I can't believe how some ppl can say this place was nice. We had a suite n it was very dirty. The beds were very nasty. On the beds they had no fitted sheets so the mattresses were always exposed. They didn't clean the room for the whole four days we were there. Never changed the linen we had 2 do it ourself. I mean I can definitly go on in on. They say the breakfast is complimentary but no. The kids ate free which was a plus but the breakfast was horrible me n my children had to go across the street to mcdonalds after I already paid that's how bad it was. All I can say is when me n my children got home we slept for two whole days strait from lack of comfort form our entire stay. I hope someone would think twice before they stay at the seralogo hotel.\n\nReview 34:\nWe used bookit.com for our vacation. The kids suite is not a suite. Beds uncomfortable. Toilet over flowed first night. Desk clerk refused to send someone to fix token machine in laundry room with 2 hours remaining for laundry to be open. Families were not watching their children in pool area, 2 girls almost drowned. Not a good stay, would recommend finding somewhere else to stay.\n\nReview 35:\nThis hotel was great for the value and location. Short walk to old town and restaurants. Short distance from disney and highways. Quiet and very clean.\n\nReview 36:\nWe just completed our second stay at the Sera Lago. It was a rat experience for the price. We found the room to be clean and well kept. The breakfast bar is hard to beat! the grounds are well maintained and security is always around. We already have reservations for our next stay. I recommended the Sera Lago to a co-worker for their Disney trip. They had the same positive experience we did.\n\nReview 37:\nI took my foster children, ages 11 and 13 to Orlando for their first ever \"real\" vacation. I have a close friend who lives in Orlando, and he said that this area of town is not a bad part of town and would be safe for a single mom with kids. I chose the hotel because as a foster parent I am required to have seperate beds and a seperate sleeping area for the children, and this was a very afordable way to do that. I was very happy with what we got for the price we paid. It wasn't a 4 star hotel, but how could you really expect it to be when you get so much for so little? I will definitely stay here again!\n\nReview 38:\nWe had a lovely 3 weeks stay at this hotel. The handicapped room only had a full size bed in it, within 30 minutes, the manager, Brody, arranged for it to be swopped for a king size. (There were no other handicapped rooms available). We did not eat in the hotel. but found the bar prices very reasonable. After reading some of the other comments, we wondered if we were in the same hotel. All the staff were very friendly. The room, pools,laundry and outside areas, were all clean and tidy. I agree the bed was sprigy, but you can't please everyone. If you can walk. you can get into Old Town, in 10 minutes. and over hwy 192 there is plenty of places to eat. we will be staying at the Seralago next time we are in Florida.\n\nReview 39:\nWe used Hotwire to get a \"bargain\" price here. Hotwire rated it as a 3 star but Priceline rated it a 2 star. Priceline was closer. The price Hotwire got us was not much of a special---companion travellers drove in and got the same price! The room was clean and the location is great but the breakfast buffet was awful! Eat at Denny's or IHOP down the street. The noise of the air conditioner could blast you out of the room---if your neighbors in an \"adjoining\" room don't. IF you want just a bed to sleep in between visits to WDW this place is ok but use TripAdvisor to compare prices before choosing this hotel.\n\nReview 40:\nVery Easy to find! Right in the middle of everything. Room was good. Pools were nice. Staff was nice. Restaurant for breakfast a little pricey. Loved having a little store inside the hotel.\n\nReview 41:\nI've stayed in a lot of hotels, motels and Inns growing up but this place has become mine And my families favourite place to stay while in Florida. We only stayed for the one night before we checked into Disney but I can honestly say that I will stay there again whether it's for one night or one week. Thumbs up all the way.\n\nReview 42:\nMy family and I are Florida residents, so we go to the Orlando area quite a bit. I admit I am surprised when I see negative reviews about the Seralago. We have stayed at this hotel I believe a total of 4 times, and each time was fantastic. The staff is always friendly, more than wiling to go out of their way to accomodate any reasonable request, even the housekeeping & security staff express their concern for you to have a pleasent stay. I admit that our last visit we decided to try a different hotel, just to change thngs up...BIG MISTAKE! This resort has everything a family could need. From great rooms, wonderful poolside area, the kids movie theatre, playgrounds, and all within walking distance of stores, restaurants, and Old Town. I just made our reservation for a long weekend in September with my family and we ALWAYS look forward to what my kids call our \"Seralago Vacations\". It's become one of the staples in our weekends in Orlando. Thank you to the Seralago Staff & Managenment for everything.\n\nReview 43:\nThis hotel was great! Very friendly staff, clean, was great for the kids. There's a gameroom, pizza place, small convience store, breakfast buffet, pool, hot tub, kiddie pool, & playground. THe kids' suite was great also, the kids loved it. They had their own space with bunk beds & their own tv. Great location near everything & right next to Old Town, about 5-6 min. from Disney. We stayed 2 nights & absolutely loved it! !\n\nReview 44:\nThe room had chipped and peeling paint. One of the wall sockets in the room had been falling off and the wires were hanging out exposed. The sheets were dirty there were black hairs on pillows when bed should have been clean. The food in the hotel was terrible they are definatly not worth eating at unless you want upset stomach and runs. Single person staying by myself was scared because it would get loud and noisy outside of room late at night when trying to sleep. Strange men would walk by and stare into room if curtains were left open once. The service at front desk was terrible wait was like a very long time. Shuttle service was inconvient when it came to pick up from disney world you were stuck there all day till 6:30 at night. And bus would get so full people would have to stand when obvious they should have had more busses. I would not go back there unless improvements were made.\n\nReview 45:\nWe enjoy staying in the two room suites. Close to the Fun Spot, Old town, and restaurants all in walking distance. Disney is a short drive away.\n\nReview 46:\nThe saying \"you get what you pay for\" is almost true with this Hotel, almost. Yes it was inexpensive, but totally grossed me out! I wish now I would of spent the extra money on a Disney hotel. We were in a time share resort for a week but we stayed in Orlando for an extra night, so I booked us here. It is an old place, but I figured because it is a \"good neighbor\" hotel for Disney, I thought it would be ok. Well I was wrong!! The beds were very uncomfortable (yes I know I'm not at home) and the room was not very clean. The water that came out of the shower smelled really bad. We went to the pool and I wished I hadn't! The pool was very gross. There was alot of dirt and who knows what in the bottom of the pool. The skimmers did not seem to be working. I will say one good thing about this hotel. The staff was very nice at check-in and were quick at bringing a crib.\n\nReview 47:\nWe just returned from the Seralago and had an absolutely wonderful time. The Kidsuite was really cool. It helped that there's a Kids Eat Free Program too. The pools are huge and the location is tops.\n\nReview 48:\nI stayed at the Seralago Hotel with my Boyfiend and Son. The Hotel was far better than I expected. After reading some reviews before I went I was getting worried. I would like to say everything was great. Although the rooms were dated they were clean and spacious. The staff were very friendly and helpful. It was perfect for the 2 weeks we stayed. The pool was great. It was open until 12am which was fantastic as we could have a swim after we got back from the parks. There are plenty of resturants within walking distance of the hotel and I recommend Sizzling Grill over the road. The hotel was situated perfect for the Disney Parks. Also Walmart is not far. Also the hotel is great for disabled people. I am in a wheelchair and had no problems. The disabled room has a roll in shower and the bathroom is large enough to move a wheelchair around easily. Overall I would definatly recommend this hotel for everyone. I will definatly stay here again.\n\nReview 49:\nYes it's outdated. Yes it's not right next to Disney. But it IS clean and it's within walking distance of Old Town and a few burger joints! The staff is friendly and the pools are amazing. I've stayed here 3 different times and the rooms are always clean and beautiful. It's not going to be perfect but it's very nice! :) I highly recommend it! There's a little dinning area and a shop right in the hotel where you can get your basics. There are always things going on for kids. They had an arcade when I went and I passed hours and hours of the rainy days in there. Theres a free (yes I said FREE) bus that runs allllll over the place! This was the best place I've stayed at in Florida. I'd go here before I went back on Disney property!!! Those other people are just being too picky. I love love love love love Seralago!!!! <3 It is VERY family friendly!!! :)\n\nReview 50:\nExcellent location, great rooms, customer service was good, staff was great. Loved Resturant n food. Will definetly stay there again. I'm not sure why reviews were mixed but we loved it. My family of five loved the kids suite n pools\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30323, "query_start_index": 30325, "query_end_index": 30325, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 635, 1453, 1886, 2646, 3659, 3746, 4570, 5500, 6248, 6997, 7765, 8083, 8692, 9349, 10341, 10835, 11335, 12108, 12934, 13652, 14281, 14541, 15183, 15549, 15822, 16473, 16573, 16948, 17876, 18909, 19773, 20289, 21117, 21513, 21677, 22083, 22706, 23442, 24068, 24270, 24608, 25634, 26072, 26984, 27141, 28029, 28241, 29205, 30079]}
{"id": "2514610", "pid": "2514610", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI checked into this hotel on December 9th for what was suppossed to be a two night stay. Although the staff were friendly and helpful when I checked in, that is the only compliment I can offer. I found it to be one of the dirtiest hotels I have ever seen. The elevator looked like it had never been vacummed. I was given a nice sized corner room that was handicap accessible and fairly large by New York standards, but the bathroom was run down and there was mildew and rust in the showers. The walls in the room were scraped up and in need of a paint job. The bed was lumpy and the pillows felt like they were 10 years old. I asked to switch rooms because of the mildew in the shower. I looked at four other rooms, THEY ALL HAD mildew in the showers and all needed paint jobs. Finally I just told them I wanted to check out. I found it to be too dirty to justify the price. I went and stayed at the St. Giles Hotel for about $150 less a night and it had a HUGE clean room. Stay there, not here!\n\nReview 2:\nStayed 4 days/3 nights with no complaints. Boutique style hotel that is clean, modern, comfy beds, good service and ideally located near Times Square and Theatres with easy access to anything you would like to see or do in Manhattan. Stayed in a room with 1 Full Bed and room was rather quaint (you would not be able to fit a rollaway for example) and not a ton of space to store your luggage, but it seems that is normal for New York City. Stayed on a high floor facing the back so did not hear city noise especially with A/C on. Slept like a baby. Serafina restaurant within the hotel has very good food and I ate there most of my stay. Only confusing thing is the lobby is on the second floor and there is no big flashing sign that says \"The Time\". We got a rate of $120 per night + tax so really that could not be beat and it was an excellent value for money. Would definitely recommend if you are able to get a reasonable rate (Check quikbook.com or travelzoo.com).\n\nReview 3:\nGreat decor and lighting. Really like the club/lounge feel of the room. The room showed a little wear and tear (chipped paint). Loved the 2 shower heads in the bathroom. That was a nice surprise. Super friendly and helpful staff. No ice bucket or ice machine on the floor, but it says on their info card that they will bring you ice. Robes in the room were a plus. During our NY visit we stayed in SoHo and Manhattan as well, and we definitely enjoyed Times Square the best. So alive and exciting at all hours. Great shopping for souvenirs. Endless choices for entertainment and places to eat. Highly recommend and would definitely stay here again.\n\nReview 4:\nStayed here for a week the beginning of November. Ideal location, is located right on Times Square but from the hotel rooms you wouldnt think so as it is so quiet. Rooms are spacious enough, very well decorated. Loved it, when i return to New York again i would definately stay here! !\n\nReview 5:\nUpon arrival the room was not ready 1/2 hour later 4:00 it was. Went to room headboard falling of the wall it was held up with double side velcro, bathroom filthy tv did not work, phone did not work just a mess. Went to another room that was the same way. Called Manager and she ROLLED HER EYES WHEN I WAS TALKING TO HER ABOUT THE FILTHY ROOM. Changed to a 3rd room still the same Mold in the shower and the sink. They just caulked over with clear caulk and left the mold. The staff is very rude. Owners should take a good look at the staff as I am not the only one that did not have a nice stay. Would never stay there even if it was the last room in NYC. I do have pics on all of this.\n\nReview 6:\nI booked the Time Hotel because of the decent rate and great location, however, I found out quickly you get what you pay for. The rooms in this once hot boutique hotel are dingy and need work, and I questioned the cleanliness. The first room I was given did not have working air conditioning, so they finally allowed me to switch rooms, but the new room did not have a safe (which they eventually fixed) and again the air conditioning wasnt working and maintenance had no solutions. I slept with my window open for air flow, but it was incredibly loud, which is typical for the area. Nobody followed up on the issue until checkout, when I was given a small credit. My advice: you can do much better and enjoy a hotel that is a bit more updated and clean, and where there is service where you feel like they care about any problems.\n\nReview 7:\nSpent a night at The Time first week of November. Clean, compact and convenient were my first impressions. Yes I did get a kick out of the fact that the room is lit and the music playing when you first enter you room. Modern decor a good collection of NYC literature, and yes very typically compact New York hotel rooms. A block removed from Time Square the hotel is with reach of everything. After a long business trip, I was grateful for a inner room and actually got an unprecedented 8 hours of sleep a block from Time Square!\n\nReview 8:\nI could have upgraded to a motel 6! 4 stars-really! No bell desk, no late check out. Crazy blaring music until 3am. SLOW/NO bar service. View of nothing. At least they were rude to round out the scuzzy gross room experience. Recommend, not no, hell no.\n\nReview 9:\nWe liked the Time hotel...Nice room (yellow). Only problem was that we had to wait for some time in the afternoon for our room to become available. We were told the girl on the desk left and forgot to tell anyone we were waiting. It happens!\n\nReview 10:\nGreat Boutique Hotel.. safe area. Gym -was very clean, medium to newer equipment. Ultra modern feel though.. Clean room. VERY simple... Again. great ultra modern feel. FANTASTIC location. Employees were rarely seen (not a bad thing) but when they were, very pleasent. Quiet hotel, never wakened by the hustle and bustle of times square. Flat screen tv was beautiful. Downside was that the room was very small... Along with the bathroom. Not much room for your things.. (and i dont have that much for a bussuness trip).Bar/lounge was impressive! great decor... All in all.. for a simple traveler who likes luxury with not alot of $ to spend, it was VERY comfortable.\n\nReview 11:\nI don't have much good to say about this hotel. The check-in was a mini drama session with one staff pregnant staff person who was so focused on her taking time off that we were obviously NOT her priority. The 2 elevators are sloooowwww. The room is tiny and worn. The mattresses were yellow. The TV volume was erratic, sometimes too loud, sometimes too soft. There was no dresser. You have a tiny closet with 10 hangers to store your clothes. The bathroom was just as tiny. The shower temp was hot and hotter. The toilet handle would stick and the water would run unless you unstuck it. The exhaust fan barely works but made plenty of noise. There was mildew in the caulk around the shower and the sink. They advertise turn down service, but there was none. They never came to clean the room or change the towels. The restaurant downstairs was condemned by the health department. Internet was not free. But my stay was free, so I shouldn't complain, right? Next time I'm going back to the Westin on 42nd.\n\nReview 12:\nI have a hard time understanding how anyone could give this hotel a five-star rating. The only thing that is \"boutique\" about this hotel is the size of the room. I wouldn't say that this hotel is a scam, but it's clearly false advertising. The rooms were cramped, worn-out, and the walls were paper thin. You could practically hear everything that was being said in the other room. The only member of the management that was pleasant to talk to was Miguel. Everyone else was either rude or dismissive. The elevator was just filthy. For the price we're paying, they should at least have the decency to clean the carpet. And the view was just depressing. We were right next to a brick wall. Avoid this place if you can. You can get a better deals at other hotels in the city. I've heard that this hotel was recently renovated. But the only thing that wasn't old or dirty was the elevator at the front desk. Some people may enjoy the location, but Times Square isn't really the most enjoyable part of New York for us.\n\nReview 13:\nOur 3 night stay at the Time was a very pleasant experience. After experiencing weather related flight delays and a 6 hour layover, we were exhausted upon our arrival. Nonetheless, we were greeted on the street when our shuttle arrived by the doorman, Miguel and another staff member, Chris. They ushered us in and we were checked in at the reception desk and in our room within minutes. The receptionist was very pleasant and gave us an immediate room upgrade as well. Everyone was friendly and pleasant during our entire stay. The room was clean and the bed slept like a dream! The location is great for whatever you plan to do in Manhattan situated near lots of great restaurants at all price ranges. My favorite was the Sosa Borella just around the corner. We needed an extra hour beyond the check out time and once again, that was no problem! I can't say enough good about this hotel and it's staff. Will defintely go back there!\n\nReview 14:\nWe were very pleased with The Time Hotel. First, the location can't be beat. You are right in Times Square, within walking distance to theatres, comedy, jazz and restaurants. Second, great customer service. They offer parking across the street for $30, that is for 24 hours. They had our room ready early. They upgraded us. When they heard it was my wife's birthday, they gave us breakfast vouchers AND send up a bottle of wine to the room. When we needed help choosing a place for coffee and desert, they came to our room with recommendations written down. The room is very clean and nicely decorated. Betty was at the front dest, she is wonderful;. We would go back if visiting NYC.\n\nReview 15:\nGreat hotel! The place is great And also especially the service!! Everybody here is so kind an is always willing to find another option if one isn't possible. Also I wanted to say many thanks to Kenneth, so overall this hotel is great and I would stay here another time also if I have to compare it with other hotels in New York (been here two times earlier).\n\nReview 16:\nDitto to everything the positive reviews have already said. Great location, lovely decoration, excellent beds. PLUS, the staff were so friendly. They really look like they enjoy working there, and it was a joy being their guest. Everyone from the front desk, concierge, cleaners an doormen were so helpful. Went out of their way. I really felt like a 'guest' there. I mentioned as I checked out- that I wondered, it must be such a great place to work and they must enjoy it alot, and the front desk staff people said yes, it really was a beautiful place to work. Looks like a very well managed and maintained place. So nice to visit there. Was quite expensive, but hey- it's the theatre district. Don't be tempted to eat at 'PAX' down the street (unrelated place cafe down the road). Woeful coffee, horrible service, dirty... we started calling it POX.\n\nReview 17:\nHonestly, this is a perefect place to stay in New York. Anyone who has issues with the room sizes is crazy. They are small, but who actually spends their day in New York in their ROOM????? A city with tons of places to eat and things to see and do, you aren't spending every second in the room. But, the time I did spend, was perfect and all we needed. My boyfriend and I stayed in a double. It was all we needed. Close to the subway and the concierge was sooo helpful. They helped us get around on the subway, offered us a complimentary umbrella when it rained. We were also going to Long Island and the concierge helped us with trains and the Long Island Transit schedule. ALL YOU NEED FOR A GREAT STAY IN NEW YORK AT A GREAT PRICE.\n\nReview 18:\nStayed for one night last week in a 12th floor suite. Not great: Due to low ceilings, the first impression is that the room seemed very small. Also, the room was dark, even with all the lights on. The carpet, furniture, paint, etc. was tired and worn. Bathroom is small (one person at a time please!). One of the elevators was broken, so wait times were long. I didn't appreciate the Penthouse magazine (I'm not sure if it was left behind or put there on purpose); please just stick with Timeout magazine. Not horrible: I had a great meal via room service. Was met at the entrance by a bellman who helped me with my bag. Desk staff was friendly. The bed was very comfortable (although it is only a double...I cannot imagine two adults sleeping comfortably in it). Molton Brown bath products. Location is great. I would not recommend this hotel, unless the location is absolutely perfect for you or you get a great price.\n\nReview 19:\nI stayed at the Time Hotel this weekend and found the property to be fair, but not great. The hotel seemed rather worn and I often saw large black garbage bags filled with trash from guest rooms sitting in the hallways. My room also was leaking in the bathroom via the light fixture due to a leak in the room above! When I contacted hotel management I was told \"don't worry, we know\" - what about the leak in my room?!? The staff were courteous, but did not seem to go out of their way, and the rooms were very, very small. I bumped into something just about every time I walked through the room. Bottom line, if you get a GREAT deal, you should consider the hotel. If not, keep shopping.\n\nReview 20:\ni was very excited for my first NYC boutique hotel experience at the Time. the location couldn't have been better, but that's about where the satisfaction ends. the hotel advertises ipod hook-ups for the stereo (a huge selling point for me as my girlfriend and i are heavy music listeners)-- they have one cable for the entire hotel. despite calling the desk to request it everyday, we never received it. the carpets were nasty dirty and stained. nasty. the hot water was inconsistent at best. staff were not at all helpful-- not rude, just very apathetic. wifi was $10 per day (!) for the money, i'd recommend staying in a chain hotel or another property...\n\nReview 21:\nI stayed at the time this thanksgiving, and the Time was a great location to be in the action during the holiday season. It's probably even better if you're a tourist because Times Square, 5th Avenue and Central Park are all within walking distance. The 49th street subway is also a couple of blocks away so getting around is very easy. If you're a broadway lover its even better because all the theatres are right around (Chicago is right across the street, and Fela is next door). The room service is Serafina, so it's pricey but very good. The hotel is modern and rooms are small but comfortable, though the view isnt really something to write home about. Would definitely recommend it.\n\nReview 22:\nI have stayed at this hotel and had a decent room for the price, This time the room was awful. Very small (Stress very) old, chipped paint, bathroom was barely big enough for one, hot water took forever and the air conditioning made alot of noise. This time we got the hotel through hotwire, perhaps that was the reason they gave us such a horrific room. The entrance and bar very retro and cool but it is a real gamble to book a room here.\n\nReview 23:\nI will definitely be staying at this hotel again. The room was amazing. Very modern and chic. The hotel is located right next to Times Square so nothing was really too far. The hotel staff was very kind and helpful. They really know the city and could guide me perfectly. The service was prompt, the rooms were clean, and I can't wait to return. Awesome experience.\n\nReview 24:\nThe hotel was very nice. our room was clean and had a 42\" plasma on the wall in the sitting area and the bedroom had 20\" LCD in it! The decor was nice as well. They had free post cards in the room that you could mail back home to remember your stay in NY which I thought was nice. The parking garage was directly across the street and you can get a discount by having the hotel validate your ticket. Theaters were very close as well as Time Square. Would definitely stay again.\n\nReview 25:\nthe room was awful~ it was tiny, dusty, cold. the amenities and location of the hotel may be its redeeming quality. and there's no way for you to turn off the a/c or air vent so throughout the night, the thing would be humming its merry way. if you don't mind walking around NYC, i'd say pick a better hotel unless you can shell out a hundred more to upgrade to a larger room.\n\nReview 26:\nI booked this trip as a surprise for my partner's Birthday - our first trip together in New York... We had a fantastic time and we loved this hotel!!! I was concerned after reading reviews, regarding the size of the rooms especially as I booked it as a surprise. I was pleasantly surprised when we reached our room on the 15th floor. It wasn't huge, but we didn't expect it in New York City, it was definately bigger than what we expected. There was plenty of room, it was spotlessly clean and the bed was very comfortable. The bathroom was once again, very clean, had a small bath with a shower (which admittedly wasn't very powerful but ok). It was certainly not tatty as in other reviews, everything was in good order. The staff were all really helpful and friendly, especially the doorman. The location is brilliant, right around the corner from Time Square, only 15 mins or so walk away from Central Park and 10 min walk from the Empire States Building. We had a fantastic time, in an amazing City in a great hotel. We'll definately be back to New York and the Time Hotel.\n\nReview 27:\nFront desk was very efficient and friendly. They were knowledgable and helpful to us with directions to area attractions.\n\nReview 28:\nWe found the hotel attractive and welcoming. The location was great for our stay in New York - Mid Town Midhattan is very accessible from the Time Hotel. The staff was very friendly and the room was very comfortable.\n\nReview 29:\nI thoroughly enjoyed my stay at The Time, although itwas some time ago and I've heard things have disimproved a little since. I booked a twin room for my mother and myself (her first time in the USA). The rooms are beautiful - I chose yellow - and ours was relatively spacious. The en suite was superb, especially the twin-jet shower heads which were a novel experience for me! It's certainly not cheap, but this is \"downtown\" NYC in a good bustling upper west-side location. The reception desk staff could be friendlier, although the concierge couldn't have been nicer.\n\nReview 30:\nbooked this direct with the hotel, as it wasnt any different from online quotes (we are just back and obviously it was a busy period in the run up to Christmas). We received a very warm welcome from reception and were informed that we had been upgraded to a king-sized room (though i think they just meant the bed and not the room) None the less the room was clean and the bed very comfortable, toiletries were luxurious and restocked daily. We were at the front of the hotel on the 12th floor, and were not disturbed by traffic noise at all. The room was expensive at $450 per night, and when you add occupancy tax and sales tax and all that other kind of stuff, it does turn out quite pricey. Sunday nights the price does drop though by 50%. Overall a good stay, we had a meal in Serafina the hotel restaurant the same as a much more popular one of the same name downtown. Food was good and not unreasonably priced. Location was good, right across the road from where Chicago is on show. But there are plenty of other hotels in the area to choose from.\n\nReview 31:\nThis is the first review I've ever written for Trip Advisor, but I had such a terrible experience at this hotel that I feel compelled to share it. I was traveling on business from the West Coast, and had to be up at 4:30 a.m. the next morning for a TV shoot. When I pulled back the covers to my bed, there were several long, dark hairs in the bed - enough to indicate that the sheets were not cleaned. When I called downstairs and requested a new room, I was told they were sold out, so I had to wait 20 minutes for someone to come change the sheets on the bed. Also, the internet did not work in the room (a large problem for a business traveler), and maintenance never showed up when I called to request it to be fixed. The minibar was broken, too. The \"gym\" was tiny, dirty, and half the machines didn't work. And RIGHT NOW I have been sitting on hold for 25 minutes and counting, trying to get a charge moved from my client's credit card to mine. This is the sixth time I've called. An absolutely abysmal hotel.\n\nReview 32:\nMy experience at this hotel was extremely disappointing. We were greeted upon our arrival by protestors outside the hotel with a giant inflatable rat. The restaurant under \"renovation\" had actually been closed by the health department because of a rat problem. There was a health department closure notice posted inside the hotel. By the third day of our stay (our departure day) I had started to break out with red itchy welts all over my legs. When it finally dawned on me that they were bed bug bites I attempted to contact the manager on three different occaisions. He was gone for the day, at lunch, and in a meeting. I can only assume that the management of this hotel is totally indifferent to the concerns of their guests. I just wanted some assurance that the hotel would take care of the problem so no one else would have to experience the misery of these bites. The hotel is in a great location but I would not recommend it to anyone!! !\n\nReview 33:\nHotel is located less then a block from Times Square. Our room was just a little bigger then a postage stamp with absolutely no view. But it was clean and recently remodeled. Our brother/sister-in-law had a much larger room with a view of the ship we were in town to take on a New England cruise. The attached resturant had a nice italian fare and good service at a reasonable (New York City) price. The front door staff were great, the reception staff were mediocre at best.\n\nReview 34:\nI've stayed here before and found it nice. I would even recommend it normally but CALL for a CONSTRUCTION UPDATE. Unless you love jack hammers, reverse beeping alarms from trucks and awful noise, stay somewhere else.\n\nReview 35:\nA fantastic hotel only a block away from the famous time square. the hotel was quite small but very cozy. Coloured themed rooms and extremely modern. Not much room for movement but in the big apple, even in the middle of winter the last place you would want to be at is in your hotel room. Reasonably priced. would definitely recommend anyone to stay here. The only thing I would have to say that was quite disappointing was the fact that our toilet overflowed twice and took about 3 hours for housekeeping to come up. Otherwise fantastic stay.\n\nReview 36:\nwhere do I start. Moved to this hotel from the amazing Distrikt hotel due to having our flight cancelled when hurricane irene hit and the distrikt being fully booked...it looked nice on the website and wasnt cheap either. We got there at 3 and our room wasnr ready..even though check in is at 3. The staff werent helpful at all and the girls behind the reception desk were more concerned about where they'd be partying tonight than the fact they had guests waiting in the lobby for their room to be ready. When we eventually got to the room...it was vile. the hallway leading up to the room looked dirty and had an awful smell so I knew we werent in for much... but the room STANK i dont even know what of it just had the most disgusting smell. It backed straight onto a building and there was no natural light in the room..as well as this the bathroom was dirty. the bright red bed linen also made it seem brothel like. we didnt even have a remote for our tv..........literally the worst value hotel ive ever stayed in.\n\nReview 37:\nI really would recommend you to choose Time Hotel! The interior was beautiful, the rooms where much larger than I could imagine for a New York hotel. It made us quite comfortable. The room was cleaned, the bed was made up, the bath room was always delicious - every day. We had lovely bathrobes at our disposal, towels, iron, hair dryer, newspaper every day. TV was very well and so also the radio. The room service did efficiently serve us lovely food from the restaurant in the building. Everybody who worked at the hotel was very kind and serviceminded. Always with a nice hello to us. Always with a smile. And they had service for everything from carrying our luggage, ordering shuttle buses, booking of tickets to events. Our AC went down. An hour later we were installed in a new, fresh room. And the location, so nice to walk to so many spots we wanted to see: Times Sq, Rockefeller, Circle Line, Central Park, the Metro, ... We are SO satisfied! Best wishes from Norway\n\nReview 38:\nIt was bad from the start. When I checked in (after 3 PM, not very nice), I was given the wrong room type. When I asked to be changed into a suite, the clerk, instead of checking my booking, said the suite was very expensive, implying I could not afford it. I had to go online (and pay for it) to clear the matter and get the correct room. A couple of days later, my girlfriend actually saw a mouse in our room and was terrified. To be fair, the hotel didn`t charge for that night, but we had to pack and change rooms again, and not for a very good reason. Furthermore, I could not say the staff is very effective. For any simple order (hangers or a bucket of ice) we had to call more than once and wait for quite some time. I would recommend to anyone looking for a hotel room in the Times Sq area to look somewhere else.\n\nReview 39:\nI happened to get a great last minute rate, and chose this place since my friends were staying here, and the after-party for the show we were going to was also here. Their rooms were NYC small--though my friends had a larger suite) but since I was staying solo, it was plenty of room for me. Clean rooms, good staff, accommodating and friendly. The space they had the after-party in was wonderful, and the restaurant was very good also. I'm not a fan of mid-town as a rule, but I'd stay here again if I have an event where this location is the most practical.\n\nReview 40:\nWhen I arrived, the doorman wasn't very friendly, or helpful. Check-in wasn't terrible, but also wasn't great. I got a room and immediately when I walked to the room the floor smelled like cigarette smoke. The room was standard small for NYC, but the carpet was dirty, the bathroom had mold and the bed had springs sticking out of it. The shower door didn't shut, and all the crevices in the bathroom had mold. The toilet broke at one point in the stay too. Really, the only good thing I have to say is that it was a good location. The bar or club or whatever is in the hotel draws all kinds of people to the hotel, I didn't appreciate the fact that the elevators weren't key controlled and there were a few people that would come up from the club and just wonder the floors.\n\nReview 41:\nI found The Time through Hotwire, looking for a room for a one night stay - treating myself to a show after an all day meeting. I couldn't have been happier - the location is amazing, the front desk staff was polite and efficient (and upgraded my room), the small room is well-designed with lots of adjustable lighting (that was a VERY nice feature), bathrobes and a big flat screened TV. Plus I opened my door to find The New York Times in the morning. It was comfortable, friendly - amazingly quiet and clean. I would highly recommend it for anyone who wants a theater district location without a lot of fuss.\n\nReview 42:\nWhat a difference between our stay at The Time in New York two years ago and our stay last week. In 2003, this was a stylish concept hotel. There was a high-energy vibe going with the sleek interiors, the time-oriented decor, and the fun color-centered rooms. The funky and highly functional rooms made one overlook how small they are. We had a great time there. Now The Time is grubby and worn. The fun decor remains, but looks neglected. Our room reeked of mustiness and mildew and we found part of our carpet was soaked from an air conditioner leak. The hotel was sold out so we couldn't change rooms until the next day. Our next room was dry, but the phone didn't work and the shower had barely enough pressure to run. We felt the less time spent in the room, the better. On the good side, the location is great, the staff is helpful, and the rooms offer very useful amenities.\n\nReview 43:\nGreat location, specially if your first time in NY. The hotel is near by Brodway theaters and shops, Moma and Rockfeller center. Service is excellent. Staff is extremelly friendly and helpful. Rooms are ok, they call this hotel \"boutique\", but it's not, furniture is worn. Rooms are very small, but it didn't bother us at all. Shower is great and bathroom is spacious. Sleep quality is great: comfy pillows and bed, dark windows. I ordered breakfast once and it was very good, except for the \"hot chocolate\". There was no chocolate in it. The restaurant is always very busy, might be good.\n\nReview 44:\nWe styed at the Time Hotel for 3 nights at the end of September. The location is wonderful, the rooms clean and the staff very pleasant. However, our \"superior queen\" room was absolutely tiny. Not \"small\"- TINY! The bed was not queen size,either; maybe just a bit larger than a standard double bed On the positive side, it was very quiet-probably because our room was located in an air shaft! The airconditioning worked great so we were satisfied. We would only stay there again if we got a really good deal on the rate. We paid $209 and, frankly, it was not worth it.\n\nReview 45:\nWe stayed here for 5 nights. The room was small, but you don't really need a huge room when there is just the two of you... it's only to sleep in really!! The location was fantastic! 1 minute walk to Times Square!! I've heard people say they would never stay near Times Square because of the noise. I didn't find the noise too bad, and nothing a pair of ear plugs wouldn't solve!! The room was clean and the staff friendly. I think the concierge service could have been a bit better though and that bar room that is on level 2 had private functions on both nights we had wanted to go there, which I wasn't very happy about! We were paying guests after all! Despite any negative I have, the positives far outweigh them!!! Although one MAJOR negative was having to pay extra for Wi-Fi! Considering there were places all throughout New York that gave FREE internet, and the bar in level two provides free internet, to be charged in your room is ridiculous in this day and age! !\n\nReview 46:\nvery small rooms, ac did not work well, bathroom shower was moldy and tile was falling out. Shower leeked pretty bad. Soap dish falling off the wall. Bed spread was smelly . Tv didnt work well, had a hard time with the remote working. Toilet would stick on.The hotel was dark and seedy like an off strip vegas hotel. Staff was nice but could of been more helpful to plann tours. We did get a NY times paper one morning that was nice. The resteraunt was expensive and not that good. It has a night club in the hotel that has an unsavory element.\n\nReview 47:\nWe stayed two nights at this hotel, which was recommended to us by friends. We had booked a family room with two double beds but when checking in we were offered an upgrade to a suite, room 606, for the same price. This room was well equipped, with a fold out bed for the children in the tv-room. This fold-out bed was fine for the kids, but would not be so comfortable for one adult, let alone 2 adults. Our kingsize bed was very comfortable indeed. Despite the location in the theatre district, we were not disturbed by any noises. The staff at this hotel is extremely friendlyl. In particular the bellboys and doormen are very helpful, not only with the luggage but also calling for cabs, helping out with the amenities in the suite, etc. The one thing that surprised us a bit: they charge $10 for 24-hr wireless internet, per laptop! A very pleasant hotel, we will certainly be back here. Oh, and if you do stay here: the hotel recommended a diner around the corner, which you must visit. Olympic Diner between 48th & 49th and 8t Ave. Very good!\n\nReview 48:\nI booked to stay in the Time Hotel with my sister and mum as a christmas present. As this was there first visit to New York, i wanted it to be something special. I can say that i was not disappointed. We checked into the hotel and was met with a very helpful and polite receptionist. We were given a choice of room and were then helped with our bags to our room. Within five mins of being in our room, we recieved a call from reception to ensure that our room was to our satisfaction. It certainly was, however we did have a small problem with the safe. A engineer was with us within ten mins and fixed the problem. The room itself was slightly smaller than i had expected, but it was clean and modern, with some great finishing touches. The staff were both helpful and polite and the information service was excellent. Bar was comfortable and modern and again the staff were really accomodating. The location was second to none, right in the heart of things. Couldnt have asked for better.\n\nReview 49:\nStayed at The Time for 7 nights in the middle of October 2009. Arrived at the hotel around 8AM and they already had a room waiting for me, I was very surprised since this is not common in NY. Got a Deluxe room with one king bed in 14th floor, the room was very good, clean and had a very nice design. There was no noise at all and the staff was friendly and helpful. Would definitely recommed the hotel.\n\nReview 50:\nThe rooms were relatively nice, and a decent size for a king sized room. The elevators definitely need some fixing, they are small and it is a hassle just to get to the front desk (up to the second story, around the bar). Staff was not very helpful. The worst part of the hotel is the restuarant. Not only is it overpriced for an average breakfast buffet, but the service was horrible. They were slow and not very helpful (not worth leaving a tip). The atmosphere in the restaurant was just uncomfortable. Overall...nice rooms, but not much else nice about this hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34680, "query_start_index": 34682, "query_end_index": 34682, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1183, 2165, 2825, 3122, 3821, 4664, 5205, 5469, 5722, 6400, 7418, 8445, 9392, 10089, 10461, 11326, 12073, 13006, 13707, 14378, 15080, 15533, 15911, 16401, 16790, 17880, 18014, 18243, 18826, 19893, 20921, 21882, 22370, 22599, 23156, 24189, 25179, 26014, 26586, 27374, 27998, 28892, 29494, 30075, 31063, 31620, 32682, 33685, 34101]}
{"id": "305383", "pid": "305383", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stopped off for two days in HK en route to Australia, and were very impressed by the Eaton. We had ordered a deluxe room which was unavailable at the time of arrival, so they upgraded us to a suite. Great start! The hotel is handy for most aspects of Kowloon, and has good bars and restaurant. Breakfast was especially worth having. The coffee shop in the basement is very welcome too, as there seems to be a great shortage of them in Kowloon. Staff were very courteous and we would definitely stay again.\n\nReview 2:\nMy husband and I stayed here for four nights before going to Bali as part of our honeymoon. This hotel was very nice. It was quite big with nice restaurants/cafe/bars. The lounge bar was particularly nice, a nice place to have a drink and or snack after the long day of sight seeing. The rooms were very small but comfortable and clean. The view from the window wasn't amazing but we didnt spend much time in the room. The location of the hotel was excellent. It was next to Nathan Rd, which was the one of the main roads that runs though Kowloon, therefore easy access to most sights and places to eat etc. Everything was easy to get to by foot. Temple street market was very close. Overall a good hotel to stay if you don't mind small rooms.\n\nReview 3:\nGreat location.. in the heart of Kowloon district..with shops just a walking distance.. Taxis easily available at the hotel.. The staff was very helpful.. The cafe has delicious food.. It has computers with free internet service at great speed.. Even though hotel rooms in Hongkong are small in size.. this hotel had quite spacious rooms with enough space for an extra bed.. Great place to stay..\n\nReview 4:\nI have stayed at the Eaton some 75 nights since December 2009 and I haven't regretted it. The time during the Lobby renovation was a bit painful due to the closure of the Restaurant, but the new design, new menu and the continued good service of the staff make up for the wait. I am looking forward to 2011. Thanks to all staff at Eaton that made life easier and the frequent stays pleasant ones.\n\nReview 5:\nGood business hotel, staff was nice, and room well kept. Easy access by taxi to this location not much of a view more inter city type of place. Price is not bad, breakfast a bit expensive with okay item. Good for Asia stay\n\nReview 6:\nI stayed in this hotel for three nights. I must say its not that smart as i thought, there was a facility called the E-Club access where they had free snacks and internet. there was no free internet access for rooms. i was in a 10th floor and had to come down to 1st floor to access internet. and most of the time its crowded. i still found the place to be cramped up and not comfortable. just like the rooms are too small, not good for long stay whether its business or leisure. finding the way around is easy however not the best location.\n\nReview 7:\nDon't believe the rating or previous rating of this hotel. It does not deserve 4-star rating. The room has flees and ticks in carpet. I am still recovering from the itch. The website pictures of the hotel were taken through magnetfying glasses to make the rooms, the lobby, and other areas much more spacious. The swimming pool is the size of my bathtub. I have never heard of a 4-star hotel that does not have wifi internet. Frontdesk and concierge services are rude and impolite. I would not step my feet back in this hotel again. There are plenty of other hotels along Nathan Rd. that are conveniently located near mass transit, shopping centers, and restaurants at much more reasonable price and much better service. This is NOT a true 4-star hotel. Whoever did the rating should have rated Eaton Smart Hotel in Hong Kong a 2-star hotel with flees and ticks.\n\nReview 8:\nHubby and I stayed here for 3 nights in Dec 2011. The hotel location is excellent, located between Jordan MTR and Yau Ma Tei MTR. Front desk officers were polite, friendly and speak good English. Room was clean, cozy! Lots of eateries, money changers nearby. We will definitely stay here again!\n\nReview 9:\nMy Wife & I were taken up to room 1401 (Eclub room) what a disgrace. The room stank of water damaged carpet, the furnishing were in poor repair & the walls were patched up & unclean. The Toilet cistern was hanging off the wall with the blue raw plugs exposed. The rooms Standard lamp was held together by sticky tape & falling over. I immediately asked to be given another room was shown an odour free room on the 15th floor but again this room was filthy & in poor repair. I asked what it would take to get a clean room or should I relocate to another hotel (Langhams is nearby). I was then offered a recently refurbished? room which would become available the next day, as we had booked 8 nights here I was greatly concerned. The next night we were moved into the the this room & it was satisfactory although nothing special. Staff were the only saving grace in this establishment. I would never recommned this hotel to anyone as anything more than a 2-3 star hotel.\n\nReview 10:\nMy Family stayed at Eaton Smart HK for 2 nights. The hotel gave a a connecting rooms for me and my 2 teenage kids. The check in / check out is fast and efficient, the rooms are one of the best we ever have - very comfortable and clean. My family also like to great location of the hotel, within the main shopping belt along Nathon Road and also geat food can be found at Temple street. Overall experience is excellent!\n\nReview 11:\nWe stayed at the Eaton for 2 nights, the rooms are very small I would say good for a stop over. People in our group upgraded and still not satisfied. The Hotel is busy with renovations so if you think to rest after a long flight forget it. The staff not very helpful, did not even attend to my complaint about the noise. If you a big person and try to fit in the bath good luck!!! Not all that bad, breakfast was excellent I would say it is up International standard\n\nReview 12:\nWe stayed for three nights in an executive room with access to the E-club with breakfast and free drinks 5.30-7.30 every evening. The E-club unfortunately is underground, it would have been nicer on the top floor with a view. They had a pool and gym there instead which looked nice. The room was OK in size, although the bed was rather queen than king size. The location is very good, near the Temple street market, metro, and for a taxi from/to the airport. If I go to HK again I will probably stay here again, and definitely in Kowloon rather than on the HK island.\n\nReview 13:\ni would never stay at this hotel again if i went to hong kong again. from the first day we were treated like one off the locals and we were a tourist.the room was the only way to put it was shocking no hot water at night warm water in the morning bed was made by staff if they felt like it front desk needs to take a lesson on how to deal with there guests in a freindly manner never again,. i would stay in another hotel or sleep in the street before i stayed at the eaton again.\n\nReview 14:\nTwin room out of date, chipped paint, stained headboard, TV inaccessible to view and from the dark ages. Very shoddy house keeping. Floor never hoovered, revealed. Toe nail from previous occupant. After complaiining moved to a better room Metro bar/restaurent gor order wrong. The only saving grace beeing trhe location and the E club- which cost extra. In fairness we did receive a gesture of good will for the very poor experiences\n\nReview 15:\nAll is well hotel. Rooms are small but very comfartable.\n\nReview 16:\nThe staff are at least polite although I am not sure they actually understood English! Check Out Conversation; Receptionist: How was everything? Me: Pretty disappointing there have been a few problems. Receptionist; Very good sir, thank you! (smile) Me: No! I am saying this is possibly the worst hotel experience I have had in recent years. Receptionist; Very good sir, thank you! (smile) Me: (I looked blankly at him and left) I never did expalin my issues to him, it was going to be hard work. This is what you can expect from the Eaton; 1. Looks impressive from the outside and has a nice bar. 2. Pokey little rooms. Despite travelling with my wife I was given a twin rather than a double. When I complained they tried to SELL me an upgrade. 3. 8.30am+ constant drilling and banging. Do not try and sleep in. 4. Moved to a higher floor to avoid the drill where I could hear the lift everytime it passed. 5. At no point will you be assisted with your baggage 6. Non smoking rooms still smell of smoke\n\nReview 17:\nI stayed here in May 2012 for 5 nights as a single traveller. The hotel located is excellent as it is very close to Jordon MTR station and many shops and restaurants. I had a single room with excellent d\u00e9cor that was clean and modern. The service was very friendly and efficient. The hotel pool is located on the roof and has a well equipped gym attached. I paid $120 aud/night and was happy with the location and standard of the hotel. The hotel was friendly as it was easy to met fellow travellers in the garden lounge area. You are very close to the night markets and shopping at your doorstep.\n\nReview 18:\nThe Eaton has recently been renovated and the rooms reflect the face lift. The only problem I have with the room was it's size. I was saying with my wife for six nights and found the room limiting. We had a delux room which I mistakenly thought related to bigger, it doesn't. There was a half wardrobe for hanging space and basically that's it. When I travel and are staying for more than one night I like to unpack and make it is comforable as possible. As it was we had to leave our suitcases on the floor and live out of them. The room would be ideal for a single traveller for a couple of day's. The food in the restaurant was good both the breakfast and dinner. Happy hour was also execellent. Buy one and get one free. The servings were also genereous. Location is good in the heart of Nathan road. There is a small chinese restaurant across the road that served sizzing prawns for 65 HKD, excellent food and value.\n\nReview 19:\nThis was the worst hotel room I have ever stayed in. I booked it through hotels which only had a few reviews. I like this site better because of the abundant reviews. The blankets were extremely dirty and felt sticky. The water was brown, tv only had 4 channels, room was really small. For $100 us dollars, i thought i would get a decent room but did not. I requested a non smoking room. when i checked in at 5pm, the room was still not ready. i finally checked in at 6pm but when i got to the room it was a smoking room. They said I had to wait for a non smoking room. I did see another room but it was just as bad. The lobby and cafe was nice, clean and modern. The staff all spoke english and was generally pretty nice. It was about half a mile from the main shopping, at least were you see most people hanging out. I would only stay in this hotel if they had the rooms that are pictured.\n\nReview 20:\nThis hotel has an overcrowded and cramped feel to it. The rooms are very small and the view from my room was of a dirty wall with washing hanging out. My toilet wasn't working but this was rectified quickly. The minibar had virtually nothing in it. Even the location is inconvenient for the harbour and the main sites of HK. I will not be going back.\n\nReview 21:\nWe stayed there in mid 2011 on recommendation of our travel agent and the Eaton was great! Fantastic location, friendly and helpful staff, nice decor and clean rooms. Would've liked the room to be a little bigger, but can't complain - was enough for the two of us for 1 week, with all our luggage etc. Found the outdoor bar very nice and relaxing and the free internet stations was great too. Right in the middle of Kowloon! Highly recommended.\n\nReview 22:\nWe booked in for 2 nights on our return from Australia and weren't disappointed. The Staff were all very friendly and helpful (unlike many in the UK) and the room was spacious and spotlessly clean. We ate in the hotel for dinner on the 1st evening and breakfast on our last morning there. The food was well presented, good quality and reasonably priced. This is an excellent place to stay for touring around. We walked a lot of the time but also enjoyed the Big Red Bus Tour which helped us to see a lot of the area. Didn't have time to enjoy the pool but did manage to relax there of an hour before flying back home! It was lovely and peaceful! Would definitely stay here again if we return to Hong Kong.\n\nReview 23:\nThe hotel is situated very conveniently in the middle of Nathan Road and between 2 mtr stations. There are loads of eateries nearby and it only takes about 10~15 mins to walk to Tsim Sha Tsui or Mong Kok for shopping. We stayed in a superior room on the 19th floor and to me it is considered pretty spacious given the price and compared to some of the other hotels we previously stayed at in Hong Kong. The promotion includes free buffet breakfast and the spread provides a good variety to choose from. The service was excellent, I realised that I left my watch in the room after checking out and they were very helpful and quickly reissued a room card so that I could return back to the room. Also, their room service and technician responded quickly when we had a problem with the tv and requested for addition toiletries. Overall we have a great experience at Eaton Smart, I will definitely stay here again and would recommend this hotel.\n\nReview 24:\nWe are glad that we chose Eaton Smart Hong Kong for our New Year vacation. Of all our holiday experience with hotels around the world, we can safely say that so far Eaton Smart Hong Kong is the best we have experience. We thoroughly enjoyed our New Year vacation and it all thanks to the staff of Eaton. We felt very welcome and the staff did not failed us - whether our request or our enquiries. We will not hesitate to stay at Eaton again when we visit Hong Kong next time. If not for the Airline being fully booked, we could have extended our stay for another day.\n\nReview 25:\nThe hotel has every thing that a traveller needs. Great service, great helpful staff, great food and an excellent atmosphere.\n\nReview 26:\nWe stayed here 22nd-27th March 2009 on our way back from the UK and were very happy with it. The room was fine ( at 1st we did not know what to expect as we had read that the rooms were very small). We had ample room and were very comfortable. The staff were very obliging- food was 1st class- especially the buffet breakfast- would certainly stay again if visiting Honk Kong- easy walk down to Harbour- approx 25 minutes- and close to markets and public transport\n\nReview 27:\nHong Kong is known for expensive, small rooms. Given the price, expect small. However, it's newly renovated, has great service and beside the Jordan MTR. It's not the perfect location but the MTR brings you everywhere. Our corporate rate is HKD 600 - which is a steal.\n\nReview 28:\nWe stayed at Eaton Smart for 9 nights and found it excellent. The room was fine (except that there was nowhere to store a suitcase) and well cared for by the chamber maid. The hotel is well situated for the MTR, bus (including airport bus) and getting around generally. Breakfast is excellent. All the staff were friendly and efficient. The room service was very good. The restaurant was fine if you couldn't be bothered to go out. Overall a good place to stay.\n\nReview 29:\nI ordered a Superior Room, which is advertized as bigger than a Standard Room (and it costs more). The Superior Room was the smallest room I have had in Hong Kong. Very Tiny. Far better value and bigger rooms as nearby hotels.\n\nReview 30:\nvery good and fast service. only bad thing is that we have to pay for wifi, but they do have computers free of use.\n\nReview 31:\nWe has a suite in the Club level. The suites were small but comfortable. The Club level allowed for complimentary breakfasts. And free drinks and food for 2 hours each evening. It was one of the best value hotels that I have stayed at for a long time. The service was top shelf (in the Club lounge). I have stayed at many hotels in HK. But will return here, due to massive value for money.\n\nReview 32:\nThe hotel is currently under renovation, they do mention this on the hotels booking site, but it understates the extent of renovation that the hotel is going under. The rooms are small but fine and I think the hotel would be great if there was no renovation happening. Currently there is no breakfast venue, dinner is by your own choice at one of the restaurants on the ground floor and there is no cozy bar or area to just sit down relax and get away from the crowds for a while other than your room. I would not advise staying at this hotel while they are under renovation, perhaps when they are finished it might be nice but currently you will not get your moneys worth.\n\nReview 33:\nThe deluxe rooms are not very deluxe at the cleanliness is not very good. We found several cut off nails on the floor and it was dusty. The rooms were also very small compared to other Hong Kong hotels. Breakfast is quite ok but also in the expensive end of the scale. Tip: go to Starbucks and get your breakfast there. Pool on the roof was quite nice.\n\nReview 34:\nI stay annually at this Eaton Smart and was availed this time with an upgrade to a city deluxe room, which was on the end of the hotel and had a wall of windows, looking north up Nathan Road. Huge bed, large work area, bigger TV, and small minibar area. Still a small bathroom but the size of the room made that easy to overlook. Used the e-Club as usual and staff and service were excellent as always- Danny & Marilyn make the e-Club great!! Free in-room wi-fi is new and very appreciated!\n\nReview 35:\nOur first stay was in Aug 2011. We were pretty impressed with the high standards of Eaton Hotel and we decided to stay in the same hotel for our second trip to Hong Kong. In my frist review, I lamented that there was no wi-fi in hotel room. Guess what? Few months later, my wish came true. Now there is free wi-fi in the room. This is definitely a big plus point to the fantastic hotel. I guess Eaton will now be more popular with tourists. During my check-in, I saw someone trying to book a room and was told the hotel is fully booked. Mind you, it was not a weekend but a Wednesday. For people travelling to Hong Kong and wanting to stay in Eaton, better book early to avoid disappointment.\n\nReview 36:\nWe spent three days at Eaton, starting on Christmas day. We were given two rooms on the sixth floor. The parents' room was at one end, and the kids at the other, although we specifically asked for the rooms to be near to each other. The view from the parents' room was the highway and a tall, ugly old building with clothes hanging from windows. The curtain could not be properly closed so someone from the old building could see what we do inside. The closet was broken. The bed was lumpy and caved in in the middle. Of course it was noisy with the highway traffic. The kids' room was not much better other than the view. Their beds were even worse. One of them got sick due to not able to sleep on his lumpy bed. When we requested a change of room, we were told the better rooms were for \"higher up\" people. So if you travel with a group, either put up with it or pay more to get a \"higher up\" room.\n\nReview 37:\nDon't stay at this hotel. It's mediocre all the way around. Rooms are tiny. Fitness center is crap. Business center is advertised, but does not exist -- instead, they have a couple computers with a 20 minute time limit sitting in the lobby. Pool is tiny, shallow, and full of pasty middle-aged european tourists. Location is middling at best. Wifi is expensive.\n\nReview 38:\nThe hotel location is quite good. Walking distance to almost everywhere. Temple street is just across the street. The deluxe room is pretty small but has been renovated recently. Bathroom is tiny, just enough room for 1. (but then, this is HK). Check in staffs were nice and friendly. We didn;t have time to use hotel facilities this time, but we are coming back in 2 weeks to stay in club room. Will let you how the room goes. (almost forgot, the bed was very very hard.)\n\nReview 39:\nThe Eaton Hotel Hong Kong enjoys a convenient location on Nathan Road in the heart of Kowloon's famed shopping and commercial district. Just a few minutes walk from Jordan MTR (Hong Kong metro) Station, guests here are in easy reach of many of Hong Kong's top attractions including Temple Street and the Hong Kong Jade Market. The room is comfortable with modern decor and broadband Internet access. I was able to be upgraded to a suite with a acceptable price. It has a living room with a desk, sofa area, as well as Chinese tea ceremony facilities. In the Yat Tung Heen restaurant, I enjoyed good quality Cantonese dim sum for a brunch. The hotel also has a nice Japanese restaurant, and surfing the Internet while drinking good coffee was a wonderful and relaxed experience for me in their cafe, which has an entrance on the Nathan Road. The concierge was impressive with his reach knowledge on the city itself and what's going on in the city. The process of check-in/out took a bit time and can be improved.\n\nReview 40:\nRoom was tiny, smelt of stale smoke even though we requested no smoking. no room to hang up a shirt, unhelpful staff. First and last visit.\n\nReview 41:\nSo to be blunt about the negatives: it's unfriendly, drinks and food are WAY overpriced, the air con is on way too high all the time all over the hotel, and the whole place feels very...snooty. Beware the 'free cocktail' offer you'll find in your room. They are so tight here it actually does come in a shot glass, and is mostly water. Its embarrassing. The 'free dumplings' voucher is usable only when you buy an overpriced meal at the sushi restaurant downstairs, and the internet 'e-point' is ridiculous. 3 computers for 16 floors of guests AND they make you stand. Nice one Eaton Smart. The positives: Its a good location, the rooms are comfortable, and clean. Perhaps for the older traveller, but for a couple in their late 20s this wasn't a match.\n\nReview 42:\nMy family 2+2 stayed in Eaton Smart HongKong Room 631 last week. Room was too small to add another bed for my 8yo kid. Eventually, he slept on the floor. Wash sink was too small. Toilet bowl was too high for my 4yo boy.\n\nReview 43:\nBooked Deluxe Room for wife and myself. Room was so small there was only ONE chair in the room. Someone had to sit in the bathroom or on the bed. The room was so small we had to shuffle our luggage around the room so we could open the luggage and/or just to move in and out the room. We had 4 large pieces of luggage and 2 small pieces. More disturbing, was our bed sheet was dirty, they gave us another bed sheet and left, leaving us to change the bed, we removed the bed sheet and uncovered a urine stained mattress cover and to make matters even worse, the \"new clean\" bed sheet had long black streaks on it. Absolutely Disgusting. Will never return because of this.\n\nReview 44:\nEaton hotel is not what you expect. Believe me. We have to change 3 times our room because the wc was not working properly. At the end we had to settle for an inferior room because the hotel staff were unable to solve our problems with the rooms, instead of trying to find solutions they were always lying. The location of the hotel is not bad... if you are interested in the more chinese part of HK. But the noise and smell is almost too strong. If I were to come back, I would try to find a hotel in HK Island instead of Kowloon.\n\nReview 45:\nI picked this hotel at the last minute based on recommendations on Trip Advisor, after my previously arranged accommodation plans fell through. The location is good, but that's pretty much it. My room was tiny - which isn't a big deal - but totally without charm. While the girls at reception were okay and the guy who cleaned the room was fine, the concierge whom I approached for directions wasn't very pleasant. He took out a map and gave me some lightning-quick instructions which I couldn't really follow. He was visibly impatient when I asked him to repeat, gave me a further 10-seconds of his time and turned away before I could ask anything further. And yet, he was all smiles and patient with the couple before me. I can only assume that it was because I was a solo, female traveller who was not White or Chinese (the couple was Caucasian). I was happy to check out at the end of my trip. I don't see any reason to return to this hotel.\n\nReview 46:\nNice and neat hotel conveniently located off Nathan road. Do not expect big rooms, because you are in Hong Kong. But the rooms have nice setup and are pretty clean. It has easy access to subway, restaurants, and shopping places.\n\nReview 47:\nStayed in Eaton hotel for 3 nights in Dec'09. Due to peak season, our room was given to us after 4.30pm, which is two and half hours later than its stated check-in time! For the first 2 nights, room allocated to us was okay but unfortunately we were given smoking floor despite our request for non-smoking room. Further the kettle was very dirty which previous guests might have used to cook instant noodles. We left our luggages with Eaton Hotel to travel to China as we will be returning to stay with the Hotel for the last night. Unfortunately luggages were charged HKD30/pc per day. This is poor policy as hotels in international cities I have had travelled to so far such as London, Tokyo, Seoul, do not do that to their hotel guests. Upon traveling back from China, we rechecked by the Hotel but was given a poorer grade room which looks like it was done since 70s. To pay the price for Eaton Hotel I would have choosen a better qualtiy and location hotel.\n\nReview 48:\nBooked this hotel after reading it's web site - what a mistake! Have stayed in Hong Kong over a dozen times so am used to the accommodation there and this was way below standard. We booked and paid for a city club room and were shown to an un-renovated standard room with no bedside tables or lights, the bed was pushed up against the wall so one of us would have to climb over the bed to get in. On complaint, we were given another room, again un-renovated, but with better windows! One bedside table, no reading lamps and only one chair. There was also a power point hanging off the wall and this was later fixed using super glue ( by them not us!). The staff are great and the public areas are lovely but unless you can get a renovated room the accommodation is very ordinary.\n\nReview 49:\nBrilliant hotel, we were on our way to new zealand and stayed at the eaton hong kong for 4 nights as part of our honeymoon, and they upgraded our room and gave us a lovely bottle of champagne! The room was a club executive room which was massive and so luxiorus! the staff are amazing and helpful and the club lounge was great with free internet access all day long and free drinks and champagne and breakfast. Its definetly worth having a club room as when we spoke to some brits who were staying in a basic room they were saying how horrible and pokey it was and that breakfast was so expensive to have as it wasent included in their package. fantastic!\n\nReview 50:\nI have been staying at the Eaton Hotel for 7 years, each time I come back to Hong Kong on business. Having lived in HK, I think I know most of the options that are available but for me, its location, comfort, quality of service and most importantly, value for money are second to none. From time to time there will always be problems cropping up, but the mark of a good company is how they deal with those problems - so far, I have not been disappointed at the Eaton.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27931, "query_start_index": 27933, "query_end_index": 27933, "truncation_seperator": "... 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{"id": "289670", "pid": "289670", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery disappointed having selected and booked the Hotel Torre Catalunya from reviews by Tripadvisor members about three weeks ago, to turn up and be told that they were transferring us due to a 'computer problem' causing overbooking. Discovered that we weren't the only ones shifted to accomdate a 150 person booking they received, and that this practice had occurred to other tripadvisor members also sent elsewhere previously from this hotel. Would strongly suggest confirming with them in advance that your internet booking will be honoured, or there's no point in travelling to them and being sent to an unsuitable hotel of their choosing...\n\nReview 2:\nFantastic staff - nothing was too much trouble. We upgraded to an exec room on 18th Floor for 12 euros a night for the room - well worth it for the view! And a great location for hopping on the metro to zoom around the city whilst being out of the main hustle and bustle. Room was big and bright wth huge windows to take in the view - and slept so well it was hard to get up!! The restaurant on the top floor is such a romantic place to share a meal after dark - with views for miles across the city and the huge expanse of starry sky - lovely. The hotel noticed it was my birthday and we came back to the room after a fab day out to find a lovely birthday cake and a card wishing me a happy birthday - what a fantatic touch and such a lovely end to a magical day. Definitely stay here again. RECOMMENDED! !\n\nReview 3:\nI picked this hotel from the internet, without friend's recommendation. Three walking minutes from the station that brought me from the airport. Then I was guided by the friendly staff at the reception (not sticky, just efficient). And then I saw the large room, large bed and superb bathroom. After the cleanness of the bedding I didn't ask for anything more. The entrance to the Metro station is seen from the room's window, so close. The breakfast is rich and anybody can choose his favorites. Great view from the window. Definitely my pick up for the next trip.\n\nReview 4:\nStayed there after reading tripadvisor other reviews, well... you can't go wrong with TripAdvisor, location is just across the street from the train station, great train connections, easy to figure colored maps, Hop-On Hop-Off is across the street, clean rooms with best Lobby/concierge service, they did everything then can to make you happy, I mean it.\n\nReview 5:\nStayed here with my partner for a short break over the easter period. Staff were friendly and helpful, and on arrival provide a map and detailed explanation on what to see and how to get there. Hotel is ideally located near the Barcelona Sants train station that takes you to the airport and also the metro system which is cheap and easy to use. A must for seeing the sites cheaply and quickly. The rooms were very clean, large and I recommend staying on as high a floor as possible in order to experience the fabulous views of the city. Some minor repair work was needed in the shower area but that was it, very pleased overall.Didn't go to the restaurant so can't comment on that. Would recommend this hotel, which although not central to the main sites, makes them accessible due to the train station located just across the road.\n\nReview 6:\nI stayed for 4 nights last summer and although the hotel is very modern and nice it was a nightmare with a music festival being held next door in a park. They claimed that there was a notice on their website but I found nothing. The music is LOUD and goes until late hours especially on the last night (went till 5am) they kept offering me different rooms but literally every room of the building regardless of where in the building was noisy as hell. Stay far away from this area during the concert week unless you plan on staying out until late as well.\n\nReview 7:\nWe have just returned from a 3 night stay at the Torre Catalunya and had a great time. The views from the 23rd floor have to be seen to be believed. The service and friendliness, professionalism and helpfulness of staff was beyond expectations. We were on the 8th floor but were not disturbed by traffic noise at night, even though it was quite heavy. (We were also on the front where the traffic was!). The spa, pool etc was lovely (as someone said before, believe the photos). We would definitely go back to this hotel. It was first-class. Although the district was not too pretty and there were no restaurants around that we could find, it is so convenient for getting around by train, metro, bus or taxi. We ate in the restaurant one evening and enjoyed the meal, however, it was pricey - seems that you paid for presentation rather than quantity. You can eat in the bar though if you prefer. Very good choice at breakfast which was included in our deal. We have never stayed in such a good hotel before and were impressed.\n\nReview 8:\nSpacious room (by European standards), immaculate, staff extremely helpful, not too pushy, well-priced. Location adjacent to rail/metro station, which makes it easy to get to major locations around Barcelona. Only drawbacks: (1) our reservation was somehow canceled, although this did not impace us because the hotel had plenty of availability during the days of our stay and (2) the in-room wireless internet did not function.\n\nReview 9:\nWe stayed here for one night before the apartment we booked becomes available. We booked a superior room. A few days before our arrival the hotel sent us an email asking if we have any special request. I asked them to give us a room on an upper floor if possible. It ended up that they gave us a room on the top floor - Floor 22! The view was magnificent! We also appreciate the helpfulness of their staff, and the spaciousness of the room. We went to the Vision Restaurant for breakfast. Alright we knew the review for food there had been bad, but we still went there because of the view, which was good, but the food - you are right - was awful! Never tasted fried eggs so poorly done! To sum up, everything that needs cooking were bad. Only those uncooked items (bread, cereals, fruit, etc) were okay. The one mark was deducted due to food.\n\nReview 10:\nThis is a great hotel, I was in room 1419 on the 14th floor. It's worth paying the little extra for have an executive room as there on a higher floor with superb views of the city. The hotel is just across the road from the underground metro system with takes you to the city centre in 10 minutes. The metro is the best way to get around in Barcelona, cheap, quick and easy. The hotel staff were very helpful and friendly, they couldnt do enough for us. Great stay, and I will defiantly be coming back.\n\nReview 11:\nWe have just returned from a three-night break at the Torre Catalunya and are full of praise for its ideal location, being adjacent to the mainline rail station 'Estacio Barcelona Sants' which links straight to the airport and sandwiched between the two Metro stations of 'Sants Estacio' and 'Tarragona' ,both of which are on green Line 3 giving direct access to Las Ramblas. I'd recommend you try to get a room at the front on a high floor (we were on the 10th) and go for a 'twin room' if possible rather than a 'double'. Our two teen sons (17 and 15) had a 'twin room' and were totally gobsmacked by the huge walk-in shower room, acres of space and panoramic views of the mountains. My wife and I had a 'double', which although beautifully equipped, was considerably smaller, with just an over bath type shower. Be warned that there is considerable construction work going on at the front of the hotel for extension work to the railway station, so there is some noise, even at night!! Hence the need for a high floor. All the staff at the hotel were very friendly.\n\nReview 12:\nStayed just 1 night but had an excellent corner room on 8th floor. The hotel was quiet, not too hot (makes a change), the room was large with 2 wardrobes and big bathroom with a shower big enough for 6, separate bath and double basins. The room also had a CD player and large flat screen TV with Sky News. Breakfast on 23rd floor was good too with the views a nice bonus in the morning. In my opinion, above average for Spain and good value through Octopus. Right across from the Sants station makes it easy to get to from the airport. The only downside is that there is a limited restaurant selection in the immediate vicinity but that is easily cured by taking the subway or a 10 minute walk.\n\nReview 13:\nThe hotel provides incredible views of the city from its restaurant and rooms (those on the top floors) by day and by night also. Spacious, very clean room, very helpful and friendly staff. Metro station (L1 line - with stops in the most popular spots in the city) and train station about a 3-minute walk away The only downside is the breakfast, which is just a tad too expensive for what it offers\n\nReview 14:\nWe stayed here on business in Barcelona...very convenient to the train station and metro, walking distance to some great sites (Olympic Stadium, museum and park) plus the newly renovated bull arena now shopping mall. The rooms were pretty contemporary in their decor...those with the corner rooms get a bit more space. The lounge and restaurant on the top floor has stunning views, and the food is outstanding. It's great to just come up for a glass of wine at the end of a long day...there is a grocery store attached to the basement area of the hotel, where you can pick up some breakfast foods, or nibbles (and very cheap wines!) If that's your interest. So, about that stinky pond...weird, but the pool/fountains at the front of the building often smelled like sewage...perhaps they were using \"grey water\" in the fountain.\n\nReview 15:\nWe stayed on July 2009, the room was an executive double room on 16th floor and was great spacious, clean and the bed was very good also (we don't like soft beds). Due to the height all parts of hotel have great views. Must visit the last floors cafe and restaurant! The metro station is very close to the hotel and on of the advantages is that you can find always your way back because you can see the hotel from far away!! The only minus was that we had to ask for sleepers and bathrobes that included in the price but we never managed to get on the phone the housekeeping service, also the breakfast is expensive and its preferable to have it in a cafeteria. Barcelona is great and there are many bars where its allowed to smoke!!!! Young couple from Kastoria Greece\n\nReview 16:\nWe selected this hotel based on the trip advisor's reviews. The location is good but the service is horrible. First of all our room didn't have a hair drier and they took almost 1 hour to bring me one to the room when we were late for our dinner reservation. In our second day, brown water come out of the tap and the maintenance person couldn't explain the reason for that. In our third day we came late from a dinner to the hotel and we literally couldn't get into the room because the door lock suddenly stopped working and the door wouldn't open. They moved us to another room so that on the next day a person could break the door and let us in... The soap on the sink makes your skin completely dry, the shampoo is very bad and the towels are rough. The only good thing was the breakfast and the free night stay for the broken lock. Very frustrating experience.\n\nReview 17:\nI stayed in the above hotel , on checking in I left my bags behind me , only about 2meters . When I went to retrieve my computer case , it was gone . To cut a long story short , it had been stolen . The police were called and seen the person steal it on CCTV , under the nose off the security and bell boy and reception . I went to the police station reported it and asked the hotel for compensation , which after 3 months they refused point blank , as they said the reception area was a public place , and was not covered by their insurance . So to all travellers , if you are staying hear be very aware , that if your luggage is stolen your on your own !!!!!!! !\n\nReview 18:\nThe room was immaculate and well equipped. The staff spoke English and were very professional. The food and service in the restaurant on the 23rd floor were excellent and the views of the city were unbeatable. There is easy access to the attractions of the City, yet the hotel's location is just far enough away from these venues to provide a quiet retreat. Great value. Will stay here again.\n\nReview 19:\nYou would love to come back to your room after a long day of sightseeing in Barcelona. The rooms are spacious and nicely furnished, bathrooms are very nice. The view from the hotel is great. And best of all very convenient location.\n\nReview 20:\nwent for our silver wedding and was given an upgade to a junior suite .we had ordered champagne and strawberries to be there when we arrived ,and they were beautiful being dipped in chocolate which was a nice surprise.the staff were very nice and the views from our room and the breakfast room on the top floor were brilliant .the hotel could not have been better being near the train station and metro .\n\nReview 21:\nThe hotel location is very good and great view, but the reception people are useless, I arrived from London at 3:00 pm and had to go to a meeting with a client right away, my two companions were given their room right away but mine was not ready until 4, I was not offered anything in return, only to leave my suitcase with them and I actually needed to shower and change clothes. When leaving I almost missed my flight because the same people at the desk would not let me leave because my room was booked and paid with the card from my assistant who was in another room (we had different flights times). They treated me like a thief and told me I could not leave until the blond girl my assistant would come down to confirm the payment and I had to beg them to phone and confirm my assistant's room. Well the most unpleasant of all was that when I spoke in Spanish to them they were rude (I am native Spanish speaker), but in English they really respected me.\n\nReview 22:\nWe thoroughly enjoyed out stay at the hotel. The room was very spacious and light. The bathroom facilities were spotless with separate walk-in shower room and toilet. The bedding was spotless. The staff were very friendly, welcoming and informative. the breakfast served at the top floor of the hotel in the Visual restaurant had amazing views of Barcelona. The breakfast offered a very good variety of cooked and continental choices. the location was ideal. We traveled around with ease and access to the metro and train stations were across the road. Definitely value for money and would recommend the location. The beds were also comfortable.Ask for a higher floor room.\n\nReview 23:\nStayed for one week from 18th August. Great hotel excellent service staff very helpful and friendly. The views from the higher floor rooms are terrific as are the views from the restaurant. Breakfast wasn't included in our package but we did try it. We felt the cold buffet was good but don't expect fresh hot food as ours was cold and certainly tasted as if it had been cooked hours before! That said it was the only disappointment we found in the hotel. The hotel is so easily accessable from the station, metro and the bus! Although not central it was quite nice to get away from the buzz of the city and we did this very easily. Loved Barcelona and will be back one day. Would certainly recommend this hotel.\n\nReview 24:\nhi Just returned from bank holiday weekend in Barcelona , fabulous city, picked this hotel following reviews on trip advisor. hotel very clean, and rooms spacious, if yoiu like modern you will love it, very conveinent right beside metro/train station, now has tea coffee facilities in room and generally good only dissappointment was the visual restaurant very pricey and very small portions, I went for a take away following dinner ( not good for vegetarians, my portion of pasta was smaller than a starter portion in Ireland) Dublin Ireland\n\nReview 25:\nWe've stayed in a number of different hotels in Barcelona over the last few years, and this is the only hotel we return to regularly. It's location is excellent, offering easy links to the airport (rail) and central Barcelona (metro), as well as buses to other parts of Barcelona. Rooms are comfortable, with fantastic views from the higher floors. Breakfast (buffet) is as good as we've had anywhere. The suites are also fantastic if you're staying for more than a day or two and want some living space. There's a small spa with swimming pool on site, but to be honest it's not worth the extra cost. Also, based on our last visit, avoid the hotel restaurant (Visual). It used to offer a fantastic tasting menu, but after a change of chef (I think) things have gone very downhill. The tasting menu is now themed around Barcelona landmarks... quite honestly, anyone who doesn't laugh their socks off at \"Tibidabo\" or \"Sagrada Familia\" has a heart of stone (though neither is actually worth eating sadly).\n\nReview 26:\nStayed for 2 nights prior to picking up a cruise ship. Received an excellent check-in service - staff very welcoming. Was offered a free room upgrade to a high floor so we could enjoy the magnificent view over the city. They discount the buffet breakfast (excellent buffet) for residents - and you eat breakfast looking out over the city from their rooftop restaurant. High level floor meant we could not hear the street noise. Do NOT be tempted to sample their 'Taster' selection from the dinner menu in the rooftop restaurant. Whilst the food was superb (cost was approx 36 euro) the amount of food served in each course of this 'taster' wouldn't satisfy a budgie! Main 'Sants' station is opposite the hotel - and the open-topped hop on - hop off tour buses for tourists stop at the back of this station. So great location too. Great hotel - would definitely stay again.\n\nReview 27:\nWhat a lovely surprise to find after arriving at Barcelona Sants train station on the AVE from Madrid that the hotel was a few metres away. This was also useful for the train to the airport and for the subway. The hotel staff were helpful and pleasant and the rooms modern, spacious, clean and quiet. We particularly liked the beautiful bathroom with double basins, bath and separate shower. The breakfasts were possibly the best I've ever had. And they are served at the top of the hotel which has breathtaking views across the entire city. The lounge in the lobby was elegant and served good food. Definitely recommended.\n\nReview 28:\nWe booked this hotel last-minute and really didn't know much about it except that Hotels.com gave it 4 stars. We were blown away by how great the staff was! During our trip, our real estate agent was closing on the sale of our home back in the States and the front desk was able to coordinate us overnighting the paperwork back to them without any problems. They handed us maps (without us requesting them) and circled major attractions and told us about the 10 trip Metro card that we could buy (and share). Our room was gorgeous with a wonderful view (19th floor). I would definitely stay here again!\n\nReview 29:\nI stayed at the Gran Hotel Torre Catalunya in early September, 2011. The reception staff was very friendly and helpful. The location of the hotel was very convenient with excellent access to Sants Estacion and buses, just a short walk away. Booking on the hotel website is gives you access to free internet and late checkout. We had breakfast included and it was a great decision. The breakfast had a great selection and a nice view from the top level of the hotel. We had an internet problem with our room but the staff was very attentive to the issue and moved us to a nicer room. I believe that this hotel takes great pride in their service and reputation. I would definitely stay here again.\n\nReview 30:\nThe hotel is located right next to the Sants station, where you can take the metro or the railway, very convenient! The staff were friendly and the room was spacious and clean. Great choice for a reasonable price.\n\nReview 31:\nThis is not a cheap hotel but it does provide value for money. It was well worth the extra for a superior room on a higher floor - not only did I get marvellous views (which I was expecting) but I also got a kettle tray with tea, coffee etc which was a marvellous extra in a Spanish hotel. No complaints at all - tried the Visual restaurant on the 23rd floor - the short end of the hotel has wonderful views directly towards the Sagrada Familia and the restaurant was well placed to take advantage of this. The food was also very good - savoury dishes a bot more than dessert. Would definitely stay here again if I was in Barcelona - quiet, close to the station for fast and cheap travel to airport and close to metro. Also on open-top tour bus routes.\n\nReview 32:\nBrilliant hotel across the road from the main Sants station and just a couple of stops from the centre. Dont miss breakfast on the 23rd floor restaurant the view is fantastic. When going out to eat go through the station and cross over the road at the front and go a few hundred yards up the straight and you will come to very reasonable Spanish Restaurants which do not rip you off they are not the tourist filled places but full of locals. Use the metro to get in to Sants station from the Airport get a 10 trip ticket if you are staying for a few days and this also covers your trip to and from the Airport. A 10 minute walk takes you to the Barcelona Fountains dont miss this free brilliant fountain show. Nightly during summer and weekends rest of the year.\n\nReview 33:\nThis was a great hotel, the location is excellent for transport being right opposite Sants Station which makes it great for thise traveling from the airport or by train. The service was good and the rooms were large with a high level of furnishing with an especially nice bathroom. The deal that we recieved also included breakfast which was served in the 23rd floor breakfast room which gave some of the best views over barcelona. Tom, London\n\nReview 34:\nThe hotel is only 100 metres from Santes railway station and the metro. The staff are very friendly and helpful and the views from the 23rd floor restaurant superb. Our room was clean and had everything we required for a short stay. We chose to explore the city via the metro system ( a two day pass costs approx 11 Euro for unlimited bus and metro travel) which was a lot easier to use than we imagined. After checking out, the hotel held our bags securely for us until we returned at tea time and provided clean towels to have a shower in the spa at no extra cost. Overall the hotel was excellent value and a great base to explore the city, we would definitely stay again\n\nReview 35:\nStayed for 6 nights over Christmas. The staff were really friendly and helpful. Views from the Hotel are fantastic. The room was spacious with an excellent bathroom. Very handy for Sants Station, but the hotel is not in the Centre. I communicated with the Hotel by email and found the whole experience most enjoyable. The breakfast was of a high order and the views from the top floor magnificent.\n\nReview 36:\nI stayed here for 4 nights and have to say that it was an excellent choice. Our executive room was not ready upon arrival, they therefore upgraded us to a superior room which was fantastic. Clean room, bright and airy, luxurious and fantastic service. Sants station across the road, touirst bus stop around the corner, what more do you want!!! I paid \u00a370 per night- very good value indeed.\n\nReview 37:\nThis is a nice hotel with excellent service and large bathrooms. The front desk staff were always extremely helpful and friendly. The metro is close to the hotel as well as a train station. There are no restaurants near the hotel. The hotel's restaurant on the top floor is good with a great view of the city, but has a limited menu. I was in Barcelona for just 3 nights and would have preferred a hotel within walking distance to restaurants and sights.\n\nReview 38:\nThis is a great place to stay. Not only are the views from the rooms stunning, but it is right next to the train station and at the intersection of two subway lines. The staff seemed to be fluent in English, and very helpful. What amazed me the most was the size of the rooms. I have grown to expect very small rooms in Europe. The room and the bath (with a separate shower and tub) was way over what I expected. Over all, it is a great choice for a stay in Barcelona.\n\nReview 39:\nOur stay in Gran Hotel Torre Catalunya exceeded all our expectations! My husband and I spent 4 fabulous nights in a suite on the 18th floor with views of the harbour. The bed was really comfy and we were not disturbed by any street noise so the higher up your room is the better. Ana offered as an upgrade at a very reasonable rate and as it was my husbands birthday and our wedding anniversary it was definitely the room to stay in. We were shown all the available rooms by a concierge and given the choice. Our cases were then brought to us with our key cards. Having gone to explore Las Ramblas on our return there was a complimentary bottle of cava and some gorgeous pieces of tiramasu - what a lovely surprise. Breakfast is on the top floor of the hotel and whilst eating you have the splendid views of Barcelona to admire. Everything from arrival to departure was superb and especially Ana Carcelero who was available on reception throughout our stay. She is a great asset to the hotel.\n\nReview 40:\nNice place with access to central train-metro station. Large rooms with marble bath and perfect view of the city. It is better to select a room in high roof (>14). Polite and friendly reception people. It is 15 min from the downtown by metro. Taxi all the day in the entrance of the hotel. Expensive breakfast, but it is not needed (a lot of choices for breakfast very close to the hotel). A supermarket is in the same building with the hotel, while there are many cafe restaurants and fast food 50 meters from the hotel. No free Interent (10 euro/24h)\n\nReview 41:\nWe stayed here for two nights before boarding a cruise, and were very happy with the location and quality of the hotel. The Torre Catalunya is just across from the main train station in Barcelona, which also hosts a stop for the Green and Blue Metro lines. It was easy to hop onto the Metro to get to the Ramblas or to Sagrada Familia. The hotel is very clean and modern, with good linens and beautiful bathrooms. Plentiful electrical outlets for all your gizmos and gadgets -- no coffee maker/tea kettle that we could discover in our third floor room. Generally quiet, though you may hear some street noise or fountain noise on the lower floors. Two reasons this wasn't a five star experience for us: there aren't a lot of eating options nearby, so we had to go into town for dinner, and the internet is not free.\n\nReview 42:\nMy husband chose this hotel for our honeymoon after reading the reviews from tripadvisor. Tripadvisor was great and we were very satisfied! They have very friendly and helpful staff, very good view from the hotel room and a very good location as it is very near to Sants station. Our room was huge and the bathroom as well. They were very nice to gave us a complimentary champagne to celebrate our honeymoon. We really appreciate what they did for us and we would definitely recommend this hotel to our friends. If we were to return to Barcelona, it will be our first choice hotel! (A little con to this was the free wifi is only available at selected places such as restaurant and lobby)\n\nReview 43:\nwe stayed here for our honeymoon and we were very happy with our choice. we were greeted at reception by a very nice englishman who straight away started to tell us how to make the most of our stay. the rooms were very clean and modern even if they were a bit on the small side but from reading reviews about other hotels in barcelona this seems to be the norm. the bathroom was spotless, large and came supplied with plenty of toiletries and towels. the restaurant should be classed as an attraction because of the amazing views from the 23rd floor. breakfast was plentiful with a great variety. the main train station is just across the road and as long as you get used to the metro system, the centre of barcelona is just 10 mins away. my only gripe with the hotel would be the bar is very limited in its range of alcohol and seems to be unstaffed most of the time.\n\nReview 44:\nThis is a nice modern hotel in a good area. The check- in was very quick and efficient. The person checking us in, was well trained, well spoken in English and extremely helpful. Our room was a corner unit on the 15th floor with great views and clean. There are plenty of restaurants nearby....and a mall down the street. Overall a good place to stay...although housekeeping could do a better job....leaving crumbs behind and mold in the shower...but this shouldn't stop you from staying here.\n\nReview 45:\neasy to get to by train from El Prat, about 10 min.....exit train station & hotel is right there. check in was a breeze, hotel staff were very frendly & very helpfull .........make sure you get a room above 10 th floor....streets very busy at night. room was large & very clean & comfortable.....would stay there again if ever in BCN...................\n\nReview 46:\nWe had a 3 night stay at the hotel for a wedding present. The hotel is very nice and the service was incredible. The hotel is right next to the metro and train station we were able to get around very easy. The Restaurants was amazing as its right at the top of the hotel and the view is amazing. The room was clean and very modern :) Location great and there is a hypermarket right next door so you can stock up on food and drink ideal if you are travelling with children.\n\nReview 47:\nExcellent hotel, this was our 7th visit to this hotel and we won't go anywhere else ever ! Trendy, large and very clean rooms, every comfort included, friendly and helpful staff, great location ( not exactly downtown but next to the main train station Sants where all the metro lines come together so the centre is only 4 minutes away ! ), safe neighbourhood, swimming pool and spa. Breakfast is amazing !!! The restaurant is on the 23th !!! floor and it's surrounded by glass windows so you'll have a magnificent view over the city. Not a single negative remark to mention, absolutely recommendable to anyone !\n\nReview 48:\nSpent the weekend 12th march here ... Suprise treat for my husbands 50th bday , Very efficient and friendly English speaking staff .......Complimentary bottle of champagne & cake in room on arrival ... Superior room 19th floor with stunning views ...(HUGE BED) well worth the upgrade ..... Excellent location .... 15mins walk to olympic stadium wer we saw Kylie in concert .... its just across the road from main train station & Underground . 10mins from Las Ramblas ..... Cant say enough about this Hotel ,, Would deffo go back there & will be reccomending it to our friends ... :@))))\n\nReview 49:\nThis hotel is not the most centrally located, but the views from the 'panoramic' restaurant on the 23rd floor are worth going for by themselves. The room was very good and the staff were courteous, but from the outside the Gran Torre looks like a 1970's high-rise block, with no real character. Nonetheless, I had a pleasant stay and would go back again.\n\nReview 50:\nYou get off the train from the airport and the last stop, Sants station (also known as Barcs Sants), and walk out the front door of the station and this towering hotel is right in front of you. The staff could not have been more pleasant and helpful, advising us on good places to eat locally and in the city centre. It is too far to walk comfortably to the Ramblas but the Metro runs two lines from Sants Station (a ticket for ten journeys costs just 7.50 euros) and there is a short line of taxis outside the hotel. The room, at the standard rate and therefore on one of the first six floors, was comfortable and clean. There is a bright atmosphere throughout the hotel and a nice bar. A buffet breakfast on the very top floor has just about anything you might wish to eat. For 145 euros on average per night (including breakfast and taxes) for the two of us this seemed like good value for Barcelona. Staying in or around the Ramblas can be noisy and expensive. A nearby restaurant, the Martello, is good for food but a little more pricey than you might expect.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32764, "query_start_index": 32766, "query_end_index": 32766, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "90%", "inner_docs_start_indices": [176, 832, 1651, 2228, 2594, 3439, 4006, 5045, 5484, 6339, 6854, 7934, 8641, 9052, 9892, 10674, 11553, 12230, 12635, 12880, 13297, 14270, 14956, 15681, 16236, 17252, 18137, 18773, 19388, 20096, 20322, 21087, 21862, 22318, 23004, 23414, 23816, 24283, 24764, 25769, 26334, 27161, 27862, 28743, 29249, 29614, 30099, 30723, 31322, 31689]}
{"id": "611114", "pid": "611114", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\n\"I want, I want to go to RIU!\" Jacuzzi suite\n\nReview 2:\nGreat property-loved it Iam a travel agent in the US and just came back from the Riu Palace Punta Cana. I can't believe all the bad reviews. I love this property and the people at the hotel.I have been to alot of all-inclusives and this is one of my favorites. When I read the reviews on this sight before I went I was a little concerned, but they were all wrong.Yes, the pool is warm, not hot, I don't like cold water. My bed linens were never dam or wet. The food at Sir Oscars is very good, the only one I did not like was the Brazalian restaurant.Sometimes I think Americans have bad attitudes when traveling and do not treat the people with respect. I find that people usually treat you the way you treat them.I find the people at the Riu Palace to be very friendly, they wait on you hand and foot. The service was outstanding. We had very clean rooms and fresh towels day and night.\n\nReview 3:\nOdiferous I stayed at this resort for 1 week (from 27May07 until 03Jun07). My initial impression of the resort was really great. I had high expectations since this is a new resort and because of the 6 Golden Apple rating. The minute we got into our room I knew we were in for a long week. The odor was unbelievable. I have stayed at other resorts and have never had this issue before. I washed all my clothes when I got home and they still smell. Does anyone have a tip for getting this odor out of our clothes? All of the gifts that we purchased are so stinky that we can't even give them as gifts now.I would never stay at this resort again. If you are looking at places to stay in the Dominican Republic I would suggest you look elsewhere. I did check out other rooms at the resort and they had the same issue. Yuck.We did two excursions: Outback Safari (Great time!) and a trip to Santo Domingo (not worth the money). Punta Cana does have beautiful beaches and that was the highlight of our trip.\n\nReview 4:\nTrue Paradise Just came back from a dream vacation. Everything was excellent from beginning to end. here are the featuresHotel: Very nice, luxury hotel with beautiful groundsroom: Very large (had a king bed) and nice view (room 2133). Though there is a little odor (humidity) that might byg you the first 5 minutes, afterthat, you get use to itfood: EXCELLENT. This is not my first time in DR and let me tell you that you have a huge variety of food. Some people do eat only junk food and may criticize the food here. Don't be afraid. Lots of seafood, beef and chicken and pasta (Buffet excellent) and we had caviar the last day!!!! !drinks: Plentyfull...Order pina colada con run dorado (Pina colada with brown rhum)... excellentservice: EXCELLENT always there when you need something, they speak very good english and spanish (some french as well!!! )Beach: Nice send, palm trees and waves!!!!! Nice breeze also to keep us from the heatAmbiance: If you like to party, this is not the place, though if you want to relax and enjoy life, this is paradiseoverall: TOP QUALITY go there, do not hesitate, you'll have a great time\n\nReview 5:\nHorrible Honeymoon We went here for our honeymoon, photos looked beautiful. The resort was nice but the staff were HORRIBLE. If you want to be treated like an outsider this is the place to go. The moment we got there we were treated poorly. Not sure why, if we were too young? We are almost 30, newly weds and so excited to be here. But that was not the case. The manager was even rude. He did not get anyone, let alone ask, if we needed help to our room. We had to find it ourselves. No one can speak fluent English so it is so hard to communicate. The food was very poor. The rooms were nice BUT I feel being in another country, let alone on your honeymoon, you would expect to be treated WELL. WE were treated very poorly and I feel one of the most important things is SERVICE and you pay so much money not to be treated Ignorantly! I would NEVER EVER recommend this hotel or any RUI for that matter to anyone. I definitely reported all this to my travel agent and the resort!\n\nReview 6:\nGreat Resort as Usual, but this location was rather Unsatisfactory       Out of clean towels... again...\n\nReview 7:\nNOT A GOOD TIME This was supposed to be my honeymoon and the palace resort told me that they would treat us like gold.The first thing they did wrong was when they did not pick us up at the airport and we had to find transportation to the resort. After we get to the resort the bell hops were preoccupied with talking to help us with our lugage so we carried our own lugage up to our room. I understand that i am in the caribian, but the room smelled very musky and the a/c did not work all that great.the bed was hard as a rock.The palace resort had promised a honeymoon package and a gift in the room, i reminded the front desk of this twice and still did not get anything.when i tried to inform the resort of the problems that i had encountered, they just blew me off.i would recommend to anyone not to go here.\n\nReview 8:\nGreat Experience This place is awesome. Pretty beach, good food, fun atmosphere (for kids too) and above all great service. My wife and I just returned after a 5 day stay and loved it all. One particluar incident I want to mention here is the work ethics and honesty of the cleaning staff. On one of the days, we returned to our room to see my wallet (with lots of $$$ and all my credit cards) nicely placed on the bed along with all the other clothing that was strewn around. I had apparently forgotten to lock it in the safe with all the other valuables. I had expected the wallet to be empty. But to my pleasannt surprise, it was intact. I could not believe it considering the amount of poverty that you witness out of the resort and the temptation of a wallet full of cash and cards. We just returned (of course left a note and $$$ for the cleaning staff) home with a sense of appreciation and full of good memories.\n\nReview 9:\nGreat Resort...Horrible Food My husband and I recently vacationed at the Riu Palace Resort. The beach/pool were great! The grounds and our room were impeccably clean. The staff was extremely friendly and always very helpful. The beds were a little too hard for our liking however, after a few drinks...who cares?My only disappointment with this resort was the food. I could not believe that such a beautiful resort would serve such horrible, tasteless food. Out of pure desperation and hunger, I ate enough french fries to feed a small army. Moral of the story...don't go to this resort expecting delicious food.\n\nReview 10:\nHorrible I'll start off by saying that it has taken me this long to write this review because this place was so awful and I was so angry after going there. First of all, If you are planning on eating at one of the restaurants be prepared to get up VERY early to make your reservations and then pray that you are lucky. Also, their idea of 24 hr. food service is cold cuts from the game room. Speaking of which, every game that has been free at every other all-inclusive resort was not included and you had to pay to play pool or any other game. I will say that the food was pretty good, but that this resort is pretty strict with attire rules at the restaurants. Very long walk to get to beach area so hopefully you are in shape. Just very disappointed.\n\nReview 11:\nBeautiful beach, great service! The beach is perfect!\n\nReview 12:\nFantastic Holiday This is a truly fantastic hotel .The name Palace sums it up.How anyone can complain about the rooms i will never know ok there was a slight musty smell on arrival but within a day it had disappeared.As for the food we were there for 2 weeks and can honestly say we did not have one complaint plenty of choice you could have something different everyday. The drinks were also very good and the staff could not have been nicer.I would recommend this hotel to anyone.\n\nReview 13:\nNo Escape from Stink in Rooms! The Palace is pretty to look at, but the rooms reek of mold and mold remediation chemicals - so much so that multiple dry cleanings were required to get the stink out of our clothes . . . and we had to throw away our luggage.We had three rooms, all of which stank, and the other rooms offered to us stunk as well.The hotel said they were aware of the smell but dismissed it as just part of being in the Caribbean.Be warned -\n\nReview 14:\nRead this before you book if you are from the U.S.       Riu Palace Punta Cana\n\nReview 15:\nAbsolutely Wonderful I am so happy with this resort and would recommend it to anyone. In regards to previous posters who did not like the food, I would say that if you are picky and not adventurous in dining, you may not like the choices. However i found the food to be good (not cruise quality) but were never hungry  very satisfied! One qualifier, the sushi at the Japanese restaurant was not very good, but i wasnt surprised. Your'e in the dominican! The hotel is absolutely gorgeous. They really maintain cleanliness and we barely ever saw trash/empty glasses/etc. We brought candles based on reading other reviews, but never had issues with any odors. We also did not have a beautiful view of the ocean, but actually enjoyed the privacy of our balcony that overlooked the back lawn. Everything was so great - I would return in a heartbeat and was sad to leave.\n\nReview 16:\nNice Hotel. Nice hotel, large open reception area. Big pool, right on a lovely wide stretch of beach. Nice clean rooms, it was a bit noisy but that was down to the people not the hotel!!!. Large dining room, the buffett dinner is done in 2 sittings, the food was ok but not great, think i'd get a bit bored with it if i'd stayed any longer.\n\nReview 17:\na great resort but no different than going to a 4star or 4.5 star in punta cana       front view of the resort\n\nReview 18:\nFood is horrible I just got back from Riu. The hotel is beautiful. Room is nice. I am washing my clothes right now because of the smell. Beach was outstanding and so was the pool. I did think the service was good. I did think they always expected tips all the time, which is annoying. Food was really crappy. I am not fussy but the food was horrible. Drinks were fair. Where was the top shelf liquor ? Wines tasted like vinegar, except the red. They didn't have Kahula or knew what it was. I have stayed in a Secrets in Mexico and several Sandals. Riu has nothing close to the food, service , hospitality, or drinks they serve.\n\nReview 19:\nGreat Great Great Hotel We just returned from a great vacation at the Riu Palace in Punta Cana. We stayed 5 days 4 nights. The hotel itself is beautifulalong with the beach. We had great weather. The staff and food was excellent. I would recommend this hotel for everyone. No complaints here. The staff works very hard in pleasing you, so, please tip them.Enjoy!\n\nReview 20:\nBeautiful hotel abd beach but I would pass       bar\n\nReview 21:\ngreat service I stayed at Palace Punta cana with my husband and another cuople, from the very beginning it was great, the lobby is amazing, they greet you with a welcome coctail, very refreshing...the lady at the front desk rosemary is absolutely enchanting, she will help you with anything taht you will need and speak the best english out of all, she get things done, not like the others that only tell you yes..yes..yes..to your request and do nothing. the food is very good, they have lots of choices and very well prepared. there are always drinks everywhere although there is distance between all the bars. the only thing that i didn't like is that there is not toilettes near the pool, so you have to walk a long way. other than that is was a great experience\n\nReview 22:\nFantastic Relaxing Hloiday My wife and I (I'm 51 and wife is 48) stayed at the Riu Palace from 25 Sep - 09 Oct 06. This was our first visit to the Dom Rep and like some have already said after reading some of the reviews, I thought what have I gone and done !! !It was one of the best holidays that we have ever had - 99 people out of 100 will find this an excellent, relaxing holiday and what I've now realised is that one person will slate the hotel and holiday. In summary, please do not worry, weather, rooms, pool, food and waiter service at the beach !! make it an excellent holiday. I have got no doubt that you will wish to return as we do.Any queries feel free to email me:johnjoebutler@aol.com\n\nReview 23:\nNot really a five star hotel The hotel was really beatiful and the beach was great. We also enjoyed the food and had a nice quiet stay. Employees were also great.However, I'll never stay at another Rui. I just find the beds were like sleeping on the floor. I ended up using the cushions on the couch to sleep on after not having two nights of sleep . I talked to other guests and they bought a blow up matress to use instead. Also the rooms are very musty. I had to leave my suitcases out side to unpack so the air could freshen them . I did't unpack my clothes do to the smell but it still went into the suitcase. I had to wash my backpack and thow away most of its contents do to the smell. I live in Florida and we don't have this problem. It seems there air conditioners don't take out moisture so nothing dries.I tried febreze and it didn't help.\n\nReview 24:\nReally a palace !!!!!!!!!!!!!!!!!!!!!!!!!!!!! More of the hotel\n\nReview 25:\nDisappointed The first bad impression we had upon our arrival for one week stay in May this year was poor behavior of the Front Desk Staff. The check-in procedure was very slow not because of the crowded customers,just because that staff kept chatting over the phone and worse than that he treated us with a black face rather than a smiling one. There was no hot water supply for 4 consecutive days during our stay of 7 days. The hotel management never announced an apology nor explanation nor an update as to when hot water was resumed. The worst of all was the buffet menu of which a majority of the foods were repeated all the way through the end of our stay. The meat were not properly fried, instead they were totally burned with the exterior black while the interior under-cooked. At one time, we were refused to get the towels at the swimming pool, being told to come back 2 hours later. To conclude, we don\u9225\u6a9b think this hotel is worth being a 4-star hotel. We won\u9225\u6a9b consider it as our future choice at all and will not recommend it to our friends.\n\nReview 26:\nvery relaxing holiday if your looking to relax  sunbathe while reading a good book under the swaying palm trees, then you `l love this place, the Macao was exactly what we wanted, ***** star with all the bells  whistles.the food was good, the service even better, if you have teenage children seeking a hectic time, they will be bored stiff here, as the evening entertainment is very lame.for scuba divers, the reefs are not very good at this resort, the sea can be rough beyond the breakers with huge swells making it very difficult to enter the water from the boat, i booked 8 dives,  i was disappointed with all of them.overall, it was a nice hotel, with probably the beast beach i `v ever seen.\n\nReview 27:\nTruly a Palace but with some Problems We are a couple in our 50's and frequent travellers.This is wonderful hotel complex and we never left it in the week we were there. I agree with most of the positive comments made by other reviewers.Problems.We stayed in room 2031. The room smelled of mold and mildew every time we entered the room. After a few minutes in the room we didn't really notice it any more. After a number of day I developed a cough...reason unknown. A fter we returned home we noticed the mildew smell was in everthing we had with us including shoes and luggage.Also we both became moderately ill after four days, even aften taking the normal precautions. That meant taking immodium and limiting food and drink.......We met others in the different Riu hotels in the complex and there varying degrees of illnesses reported to us, so we were not alone in this problem. So if your are considering this hotel be forwarned.\n\nReview 28:\ngreat resort food needs help Stayed in Riu Resorts in Palya Del Carmen and loved them. Punta Cana had the same layout of the resort and rooms as in Playa Del Carmen. Service was great and had no language problems. The food was not as good as Playa del Carmen. We ate at both the buffet and gourmet restaurants. Grill fish at the buffet was terrible but the make your own pasta was ok. Gourment retaurants were the same as Playa Del Carmen food quality was just not as good. Loved the beach and pool. No problems getting chairs at the beach any time of day. Pool was tough in the afternoon. Loved that waiters bring drinks down to the beach all day long. Going back to Playa Del Carmen next year.\n\nReview 29:\nThe Riu Palace is a \"true Palace\" My husband and I stayed at the Riu Palace from June 2nd - 9th. We had read many reviews and were somewhat skeptical. However, upon arrival of the Riu Palace, any concerns we had instantly disappeared.The rooms were very clean, food was great, variety of restaurants, decor in lobby gorgeous, fantastic beach, and the people were extremely friendlly...we could go on and on about the Riu...but remember some people can never be satisfied. This Cincinnati couple was truly impressed with all aspects of the Riu.Thanks Riu Palace and Apple Vacation for making our vacation a dream come true.Please do not hesitate to go to this resort...this was a TRUE PALACE.\n\nReview 30:\nLoved the Riu We just returned from a 5 day trip to the Riu Palace Punta Cana and my husband and I loved it!!! The food was very good! The buffet at Don Manuels had a lot of great selections. The line to make reservations was very short and we always got our first choice. Every employee we encountered was very friendly and attentive. The room was beautiful and always cleaned early in the morning. The waiters at the pool bar were excellent and a small tip gets you great drinks all the time!! The beach was very beautiful and there were always lounge chairs available both at the beach and the pool. My only negative comment is that the a/c could have been better in all the areas. I would definitely return!\n\nReview 31:\nThis trip was amazing       pool and swim up bar\n\nReview 32:\nNot 5 star by New York Standards! The only good thing to say is the place is beautiful. New Yorkers beware - this is substandard to what we are accustomed to - the rest of America may love it. Service was not good and they can't make an egg white omlet without shells - The employees are so overworked they could care less about you. The food was so,so - oil on everything. The lamb was good. Pool was as hot as the air temp by 1:00 - no shade over the pool. Beach was clean.Very pretty place but that's about it. No night life - the only good music  dancing is from like 8:00 to 8:30 - then the kids hokey pokey show begins and it's all downhill from there. Women - not enough convenient bathrooms and it's hot in every stall - get ready to sweat.\n\nReview 33:\nPerfect Vacation! Pristine Water\n\nReview 34:\nFantastic Resort, Wonderful Vacation!!! Walkway to other RIU's\n\nReview 35:\nLoved Riu Palace Punta cana       The water was clearer than anything I've ever seen before!\n\nReview 36:\nSomething is missing here I agree with the negative reviews .Some warmth is missing here.The grandiose lobby is full of Kitsch .Did they not have an architect?? ?Front desk staff not friendly.Main dining room o.k.,lots of variety . No local specialties.Good desserts. Paper napkins for lunch. Wines awful.Waiters more helpful when tipped ahead of time.Beach restaurant (breakfast , lunch) a disaster. Three spoons submerged in every bowl. Most tables cordoned off. You have to get your own cuttlery ,paper serviette and china . Nobody picks up your used dishes .A 5 star hotel?? ?Rooms are o.k. but have oldfashioned keys .Even a key for the safe! Two washbasins but only one small soap per room /weekCorridors innundated when it rains.My back was hurting from uncomfortable chairs on beach and superhard mattress in room.No lifeguards anywhere in Punta Cana , no info on undertow .Other than the beach it's a dreadful island.Will never return.A.S. Toronto ,Canada\n\nReview 37:\nLoved it!!!!!!!!!!! view from room\n\nReview 38:\nWonderful Time We just returned from a 10 day stay for our honeymoon. We have to say that it was absolutely wonderful. The food was wonderful, the service was friendly, and the pools and grounds were kept very clean. We highly recommend the french(gourmet) and brazlian restaurants, but be sure to make your reservations. We also enjoyed making reservations on the beach for many of the water sports and reservations in the spa. Be sure to bring some extra money if these are activities that you would like to be a part of. We will definitely be returning!\n\nReview 39:\nNefasto\n\nReview 40:\nWould not return The water in the room is not potable which was my biggest concern, many in my travel group were ill during or after the trip. The food although plenty seemed to be recycled with one nights dinner showing up in salads on the buffet the next night. The specialty restaurants were poor and just a advertising ploy. The pool was far from the rest rooms and people seemed to never search out the rest rooms. The drinks seemed to have no alcohol in them and were very small. The room smelled moldy and all of my belongings needed to be washed when i got home and anything unwashable had to stay outside for a week and be sprayed with a freshener. I was with an apple tour group and they lied and misrepresented themselves. I would not go back Here and would not book with apple tours again. I have traveled a lot and this was a poor level 2 rating with in a pretty building.\n\nReview 41:\nGreat time @ the RIU Palace PUJ       Back to the room\n\nReview 42:\nHotel Was Beautiful, it was geared towards older people       view of beach from hotel\n\nReview 43:\nso relaxing and so nice! Riu Palace Punta Cana\n\nReview 44:\nGreat hotel! .We stayed in the RIU palace punta cana on our honeymoon. The hotel accommodation is very impressive. We had a room located on the side of the hotel and were worried if we would have a moisture problem as we have read in other reviews. The room however was clean, did not smell musty and our clothing did not retain a Caribbean smell when we got back home. The food was of high quality, we stayed there for 12 days and we did have enough variation. My wife is a picky eater but she could always find something she liked. The beach is fab! The personnel is extremely helpful and polite. DO TRY THE MOJITO'S! My advice: just go there, you'll have a great time\n\nReview 45:\nParadise..It Right Here just returned from punta cana-riu palacehad my doubts but i was so wrong the palace is magnificentthe property is breath-taking..from the lobby all the way to the beach..truly magnificent...food choices are mind-bogglingdeserts are mind-blowing i could not find a single problemwith punta cana riu palace...as a frequest traveler, i foundthis to be equal to a sandals resort, but at a fraction of the cost..wow- you can't miss this onethey boost of the most beautiful beaches, and that they are..\n\nReview 46:\n5 star resort for sure!!!!!! Just got back yesterday and wanted to share my wonderful experience about the hotel. We are frequent travellers and have been in many beatiful places and resorts around the world. The RIU palace Punta Cana was the most impressive hotel I've ever stayed at. The service was excellent and resort is very well maintained. We tried some of the ala carte restaurant however by the 2nd day i realize the Don Manuel Buffet style restaurant was better because it had a wide variety of items including caviar one day of the week. The staff was very nice. It is a very quite resort compare to the other RIU which u can choose visit at walking distance. We highly recommend this hotel.\n\nReview 47:\nBeautiful resort My wife and I and another couple traveled to Punta Cana for the second year in a row. I can honestly say that the RIU PALACE is a great resort. The weather was great and the beach was great as well. The food is OK, (at best). But all that we wanted was some relaxation and have some fun as well. Rooms were great and the room service was the same.ODOR - You are surrounded by water, there will be some odor. Take a candle.It is disappointing to see the negative reviews from people. You are at an all inclusive resort and they are trying to make everyone happy. That is not going to happen. When you go to this resort you should enjoy your stay. Enjoy the weather and the people watching.I will definitely go back to this resort\n\nReview 48:\nFantastic! View from our room of the garden\n\nReview 49:\nRIU Needs Work       Gardens by fountains\n\nReview 50:\nA Riu fan but I'm iffy about this one! courtyard\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25029, "query_start_index": 25031, "query_end_index": 25031, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "62%", "inner_docs_start_indices": [176, 232, 1132, 2144, 3281, 4272, 4388, 5213, 6145, 6769, 7535, 7601, 8096, 8564, 8655, 9533, 9886, 10009, 10649, 11024, 11089, 11868, 12584, 13448, 13524, 14592, 15303, 16251, 16959, 17663, 18387, 18448, 19209, 19254, 19329, 19434, 20411, 20458, 21027, 21047, 21945, 22012, 22111, 22170, 22853, 23386, 24102, 24860, 24916, 24970]}
{"id": "90985", "pid": "90985", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy stay at the Hotel Allegro was comfortable and pleasant. I was traveling solo, to visit my son, and found the hotel to be centrally located to public transit, which I used exclusively. I found the staff to be helpful , not overly solicitous, and the room clean and well appointed. Though I did not partake of the wine hour, I did appreciate the coffee in the lobby in the morning.The only drawback was the seemingly paper -thin walls. Luckily, my neighbors did not keep late hours. All in all, a friendly, comfortable stay .\n\nReview 2:\nBooked the Allegro on Hotwire for a weekend in Chicago. At the price we paid on Hotwire, it was a great deal. The rooms are small. Really small. The bathroom is really small. Our view was an office building. All that said, it's lovely. The staff are really wonderful. The room was spotless. The 5PM reception was nice. The location is OK. We werent theatre goers, which is the immediate area. We were still handy to most everything. Getting around downtown is easy. It's much safer than you would expect. We love Chicago! The Allegro is a treat.\n\nReview 3:\nStayed here mid October with mixed results. Great location to theater district, downtown shopping and restaurants, however several problems. First arrived only one elevator working which presents a problem as lobby/reception is on 2nd floor. Not properly staffed at check in and then over 45 mins to get elevator to 5th floor room. Room was small by any standards (I love older historic hotels and am used to small spaces but this is ridiculous). Hotel was sold out so even though I made reservation online and was promised room upgrade none were available and no apology or discussion at check in. Overall staff were distant and cold. 35 mins to retrieve car from valet at check out. Have stayed at sister property Hotel Monoco and loved it but this was truly a disappointment.\n\nReview 4:\nWe stayed two nights. We were registered by a very unfriendly desk attendant. He was very cold. Our room was very, very small and the closet did not even hold the few clothes we packed for two days. The room was stylishly decorated but lacked the nice small touches such as an extra pillow in the closet. We were attracted to this hotel because a bar was on the ground level - however when we went to have a drink, the door to the bar was locked. We called to inquire why the sign said was open when it really wasn't and were told they were short staffed, 'sorry'. WHAT?? are you running here? You are a hotel in the country's third largest city and your amenities are open at whim? This was our first and last visit to a Kimpton hotel.\n\nReview 5:\nThe Decor was fun, however the room size and furnishings were not up to Kimpton standards. The room was so small that I could not pass my wife unless we turned sideways. The bathroom sink was tiny as was the whole bathroom. The wifi was unreliable and when I went to the front desk to get a hrdwire bridge they first tried to tell me it must be my computer. Then when the person in the next room complained they admitted to \"some problems\" but couldn't provide me with the needed hardwire bridge because they did not have any left. They also had problems with the elevators. For a hotel that was just remodeled the 1 chair in the room was worn out, and I ususally expect 2 chairs and a small table in a room so my wife and I can sit and have a snack or meal together. The room was supposed to have a king bed, however it was only a queen.\n\nReview 6:\nThe room wasvery tiny and was very warm. They give you the illusion that you control the temperature but they do. The bathroom is small. The tub is plastic retro fit as stated in another review, and does crackle under your feet. I, personally, did find the water pressure to be fine and the bath ammenities to be of good quality. The public areas are nice and are good to hang out in. This is basically an old hotel that has been updated. The comment about the closet is true, it is actually indescriable. You can hear everything occuring in the other rooms. The location is convienent but so are many other hotels. If you do stay, fly into Midway, take the Orange Line, you cannot go wrong.\n\nReview 7:\nbathtub was some cheap plastic retrofit job that crackled under my feet their so called \"complementary high speed internet access\" was a joke, as I barely got a strong WiFi signal on my laptop for more than a few seconds I thought I was going to end up tearing the shower flange out of the wall when I tried to adjust the showerhead..that's how poorly it was installed\n\nReview 8:\nThis hotel is nice enough, but they have this LOUD, obnoxious music playing nonstop throughout the lobby. This is the second Klimpton Hotel I've stayed at this year and it was the same loud music playing at both. In fact, at the NYC hotel I stayed at this summer, the music in the lobby was so loud, I couldn't hear the clerk when checking in. I travel often for my work and all I want when checking in is something soothing and not too loud, but then perhaps I'm not the clientele you're after.\n\nReview 9:\nI booked my hotel room (which I'm sitting in right now) over the phone with a corporate credit card held by my boss. When I checked in, they demanded that I show a physical card, despite holding it over the phone with that number previously. After a slew of dead-end calls to co-workers on Father's Day Sunday, I was able to reach someone with a corporate card and got the info. I was then told that I would need a copy of the card and an authorization form via fax. Only after one of my superiors spoke with the check-in clerk would she allow me to check into the room that I had already booked via phone. Then I was just handed a key card, with absolutely no \"Sorry\" or \"Thank You\" and no information or guidance. I had to explicitly ask how to get to my room. Appalling. And, by the way, the \"sound system\" included with the room is a CD and cassette boombox.\n\nReview 10:\nI was very disappointed with the Hotel Allegro. The rooms are far more shabby than chic -- dirty walls, hole in ceiling, stained and dirty carpet, broken furniture, and very small. We also discovered a large black bug in our bed the second morning! Furthermore, the staff was very disagreeable. We stayed there because we were invited to a wedding on the premises. The staff would not honor the wedding room rate due to the fact that the hotel only reserved so many king rooms, and those rooms were reserved by the bride's family. As a result, they tried to force me to book a room with two double beds at a higher rate. Then, when we arrived at the hotel, they tried to charge me the wrong rate again. There was very little we enjoyed about our stay, and we will make sure to avoid Kimpton hotels in the future.\n\nReview 11:\nI stayed one night for business. I was very impressed by the hip decor of the hotel. The evening wine tasting was a nice touch as I checked in. Rooms were very nice, although it was clear the walls were thin because you could hear the person above the room flushing their toilet. I would definitely recommend it on business. The free wi-fi access was a nice touch.\n\nReview 12:\nI was very optimistic about this trendy hotel but I won't be back because there were too many issues to be ignored. There was a very small leak in my bathroom ceiling when the person above me showered. I had a salad with fresh mozzarella balls, but the cheese was actually sour an inedible. The first night I ordered room service. They said it would come in 20 minutes. Two hours later it still had not arrived so I called. When it finally arrived, the salmon was fine but the mashed potatoes were cold, and there was no water or bread served with dinner. They did not charge me for the dinner but I would have rather paid for food served in a timely manner. The closets in my room were not deep enough for a coat hanger, so I had to arrange my clothes sideways. The service staff (especially the gentleman who summoned my taxi each morning) were very pleasant and welcoming. My room was small but clean and serviceable. I do not expect perfection and I am tolerant to a point, but next time I visit Chicago I will stay somewhere else.\n\nReview 13:\nMy husband and I stayed at the Hotel Allegro in March, 2006. We had a great time! We were upgraded to a suite, and enjoyed the jacuzzi tub with Mr. Bubbles, animal print robes, and a luxurious king- sized bed! THe suite was very nice, and we had no problem with noise from other rooms or from the street. It was very boutiquey, and the lobby was lovely. We enjoyed the complementary wine hour. The staff was attentive, and our stay in this Kimpton hotel made our first-time trip to Chicago memorable! We would return here!\n\nReview 14:\nAttended a conference which was held in the hotel meeting area. Decor is a little \"funky\" for my tastes, but the basics were handled very well. Reception, room service and door staff were all pleasant andThe room was sparse, but very comfortable. Bathroom was generous in size, and well stocked with necessary products [shampoo, conditioner etc]. Bed was fine, coverings were immaculately white and very comfortable. Suggestion if you stay here - request a room high in the tower as the train runs directly next to it. I was on the 16th floor, and it was just fine. The restaurant that is connected to the hotel, I believe that it's called \"312\", was fine for both breakfast and dinner. We decided to stay close to home when eating, and we were both satisfied with the quality and presentation of the meals. The service at breakfast was a bit sparse, and it appeared to us that they were under-staffed on that particular morning.\n\nReview 15:\nWe stayed at Hotel Allegro while attending Lollapalooza in August 2011. We chose it based on price and location, as it's an easy walk to Grant Park and isn't ridiculously expensive. However, we were pleasantly surprised to find out that the Kimpton hotel chain is environmentally forward and pet friendly. The housekeeping service was extremely prompt and thorough, and all of the staff were very friendly and helpful. We had brunch on Sunday morning in the adjoining 312 restaurant and found the service and food there excellent as well. We'll definitely be back to Hotel Allegro.\n\nReview 16:\nStylish deco Chicago place, fun murals. Small but comfortable room. Good Herman Miller chair at the desk for working and free fast wireless in the rooms. Very convenient to the Loop El. Friendly efficient staff at check in. Happy hour with free drinks 5-6 in big (2nd floor) lobby with lots of big overstuffed couches and chairs for hanging out in. Eco Friendly? Wellll... kind of. Definitely mass transit friendly and centrally located and they'll avoid changing the sheets and towels every day if you want, and there is a fine organic and local restaurant (312 Chicago with lots of meat and sefood and a few good veggie options) next door. But still all incandescent light bulbs and regular showerhead. And the thermostat was chilling the room to 60 (!) when i arrived.\n\nReview 17:\nThis is the third year my husband's organization had held a board retreat at the Allegro, and I have enjoyed each stay there. I particularly like the location, which is close to shopping and some excellent restaurants. The staff has been very attentive and helpful--seeming to have genuine smiles. The rooms do not offer coffee, but I like the morning coffee and afternoon wine in the lobby. Perhaps, more than any hotel where I have stayed, the lobby is the center of activity. Large numbers of people gather there to chat as they sit on interesting Art Deco chairs. The restaurant next door (312) is very good for a quick breakfast or lunch. We did not try dinner. Regular rooms are quite small, but they are very clean. The walls are a bit thin for my taste, and they have the smallest wash basins I have ever seen. However, I think this is a great place to stay- reasonable price, pleasant service in a good location.\n\nReview 18:\nWe recently stayed at the hotel allegro for one night in October. The hotel was in a perfect downtown location within walking distance of millenium park, the theater district and all of the major sights of the loop. Our room was spacious and included two large windows overlooking the el tracks. You could hardly hear the el go by and we had a nice view of some of the buildings I had signed up as a kimpton in touch member (free) and my kids were able to raid the mini bar for $10 of free items. This was great and a nice extra touch. There is a free evening wine hour and coffee in the morning. Again, nice touches. The room was nicely decorated and I enjoyed using the furnished robes while getting ready to go out in the evening. The staff were friendly, helpful and professional. We left our luggage there for the day after check out and came back after doing some sightseeing.Loved everything about the allegro!\n\nReview 19:\nI stayed here in 2008 for 3 nights and had a wonderful stay that on my 2011 trip, I was definitely staying here again. I wasn't disappointed! The rooms are so nice, and for the price, you cant beat it. I am also a Kimpton member which also benefited me on my stay with free internet and $10 worth of goodies from the mini bar. The rooms are spacious, clean and very modern, you expect excellence and you get it here. Staff were very helpful and when my bath plug got stuck (i couldn't pull it out!) a maintenance guy was there in minutes and fixed it immediately so the service was above par and i've stayed at many different places. Wifi was fast which is a plus too! It was close to the river and right in the theater district so you couldn't get more central if you tried! Overall, this is a great hotel. It is beautiful, modern and convenient and i will most probably stay here everytime i visit Chicago, i enjoy it here that much! Don't stay anywhere else!!!! Always my first choice!\n\nReview 20:\nStayed three nights last week at Allegro in Chicago. Great location, very near CTA stops, and all the usual and excellent Kimpton amenities. Rooms are small, but very comfortable. Always appreciate the wine hour, and the complimentary coffee to get the day going. We'll be back and kudos to Kimpton, a first rate hotelier.\n\nReview 21:\nStayed three nights at the Allegro in September in a room with two double beds. Room and bathroom are small but perfectly outfitted and packed with fun amenities. Beds fine, though, as usual these days, with only a rather warm duvet. The staff were all very professional and courteous and helpful, and there was no shortage of them. Prompt service. In room dining menu was brief but adequate. Attractive, mod lobby in cool old building. All at a rate of 119/night through the Kimpton In Touch club--great deal. I would happily stay there again.\n\nReview 22:\nWe stayed here for a college audition for my son. The building is very nice and the staff very helpful. The design is more modern, but very comfortable. I do enjoy the layout and amenities of the room. Look at these, which are more than most hotels. Including a humidifier free upon request, also an exercise kit to use, also free.\n\nReview 23:\nAs a frequent traveler to Chicago, I generally stay at the Sutton Court, but thought I would try a different boutique hotel. I will never stay at this hotel again. The first room they brought me to -- their standard room -- was a glorified closet, leaving me absolutely claustrophobic! Actually the smallest hotel room I've been in in the U.S! I complained to the front desk, who then moved me to a \"premium\" room -- still quite small, but manageably so. The bathroom was tiny, without a vanity, making it difficult to put your toiletries in the room. The location leaves much to be desired, as my room looked out directly onto the El (elevated subway - background noise), and the street was pretty deserted on a Sunday evening. I will say that the free wi-fi was great. If you can find a chain or other hotel closer to Michigan Avene, I'd highly recommend you take that. If you want a nice room in a great location, check out Sutton Place hotel instead.\n\nReview 24:\nMy daughter and I recently stayed at the Hotel Allegro in Chicago for a fun overnight trip. As always, we thoroughly enjoyed our stay. The room was comfortable and clean, the amenities exceptional and the staff friendly and helpful. We had breakfast at 312 and it was delicious. We have stayed here in the past and always have a great time. I always feel very welcome when I stay here.\n\nReview 25:\nWe always stay at this hotel whenever we want to spend the weekend downtown. I always get a great rate from Hotwire. Can't beat the free wine happy hour, the down comforters and Aveda products. Rooms are a little on the smaller side, but that's minor for the price and perks.\n\nReview 26:\nWent up to Chicago with my boyfriend to see the Cubs play at Wrigley Field during the 4th of July weekend and we decided to book our hotel at the Allegro. It turned out to be a great idea. The location was excellent. Catching the Red Line to Wrigley was a breeze. There was a Corner's Bakery, McDonald's, Arby's and a Ben and Jerry's Ice Cream shop close by. You can also order a classic deep dish pizza from Gino's East and have it delivered right to your room. Even though the room is small and the walls are thin (I could hear my next door neighbor's conversation clearly one morning), the room and bathroom are clean. If we decide to take another trip to Chicago, I'm sure we will book at the Allegro.\n\nReview 27:\nWe recently stayed at this hotel with friends and family and found it to be of very good value. The location is excellant and staff are very friendly and accommodating. The restaurant is wonderful as is the complimentary wine sessions which happen every evening. The one commnet I would make is that the rooms are quite small and there is little storage space, however this aside the rooms were clean with very comfortable beds. Overall a brilliant hotel and we will definately be staying here again.\n\nReview 28:\nAfter being sent here from the Best Western River North after they overbooked, I arrived here just shy of midnight. The lady at the front desk was very pleasant and offered me a free continental breakfast. My room was on the top floor, was clean with no bedbugs found, but was small. I was unable to adjust the temperature (thermostat broken?) but slept very well in the comfy bed. Alarm did not go off for some reason (a tad complicated to set correctly when zonked from travelling/meetings), so had to shoot down for breakfast. Restaurant was very nice with good staff and very tasty and quick. Coffee service in lobby was handy. Found the art deco a little off-putting personally, but \"favorite movie\" name tags and atmosphere were kinda fun given this is the theatre district and a great locale. I've stayed here before and would again.\n\nReview 29:\nI liked the decoration on the second floor lobby but the hallway on room floors is like Willy Wonka and the Chocolate Factory. It is surreal almost with black and white stripped wallpaper. Nothing worked in my roon - TV and airconditioning. Had to call the TV repairman come to fix it. The airconditioning stinks - you can't control the temperature - it's controlled from a computer by the Maintenance Manager and all rooms are stuck with the same temperature. The bathroom is very dated and it looks like it is falling apart with plaster coming off. Forget about the ice machines too. They didn't dispense ice. The bed I had had only two pillows. Sure I could have called for more which I need but I felt this hotel lives off of its name and delivers a cheap product but expects you to pay big $$$. Not recommending this place!\n\nReview 30:\nI have stayed at several hotels during my time as a business traveler. This is the first time that I have felt like I was actually sharing my hotel room with my next door neighbors. The walls in this hotel are so thin that you can clearly hear conversations going on in the room next door. Tell no secrets in this hotel.\n\nReview 31:\nI stayed here for 3 nights for business and had a great experience. The staff was incredibly helpful and friendly. We asked for restaurant recommendations; walking & public transportation directions to various locations, and help making boat tour reservations, and always received top-notch service. The free beer/wine happy hour every evening was a nice bonus! The rooms are pretty small, but that's to be expected from a downtown hotel in a major city. The rooms were updated, very clean and well-maintained. The location is great, right in the heart of the theater district and close to a lot of major attractions. I would definitely recommend this hotel.\n\nReview 32:\nVery friendly staff - and helpfull with whatever ? you may have. Don't miss the wine bar and the hot chocolate bar. Spacious rooms. Perfect for business and for theatre guests. A little quiet area during weekends.\n\nReview 33:\nMy colleagues and I recently stayed at the Hotel Allegro for 6 nights. And the overall experience was positive. The cleanliness of the rooms, friendliness of the staff, and bed comfort top my list. Yes, this is an older property and the rooms are small. And it's not a highrise. It's in the theater district and you're not going to get panoramic views of the river or skyline. This is a boutique hotel with attentive service, quality bath products and bed linens, in a hip but cozy setting. The Encore lounge next door is a great place for a cocktail and a light meal. Again, friendly staff and good food.\n\nReview 34:\nThe hotel was great, rooms clean and roomy. Staff was excellent\n\nReview 35:\nI loved my room, at the time I was 19 year old female looking to get out on my own and explore. The room was fun, the location was wonderful. I wasn't prepared for the huge deposit I had to leave on my credit card in case of incidentals. ( I didn't even have a card at that point, and had to call my mom - embarrassing) I was able to see all that I wanted, and get a feel of the city. I am not sure if they still hold money on your card but be sure to find out if they do - and ask the amount they hold before you book- if you are on any kind of budget. Would and hopefully WILL stay again!\n\nReview 36:\nI stayed at the Hotel Allegro recently for business. When I checked in, they offered to upgrade me to the next class and I accepted. As they were trying to put me in the room, I was surprised when he said \"Oh, I see a suite available, I'll put you there\". It was spacious and beautiful, very well docorated. If there were any drawbacks (I'm stretching here) I would say the sink is not deep enough and made shaving tough. Also the breakfast was quite pricy, especially compared to the room rate. That being said, great stay. Thanks Hotel Allegro!\n\nReview 37:\nWas dissapointed with this hotel. On the plus side, it has a good location in the theatre district, the evening wine hour was decent ,you had a choice of white wine or red wine, but no munchies, other hotels do these evening receptions much better with a lot more variety. They do have a large lobby area for this, with quite a bit of seating. The minus=VERY small room, had a king room,1 king bed,armoire,desk,chair,1 easy chair,2 small nightstand, and it was crowded. One of the smallest bathrooms I have seen,no counter space. The worst part was the loud pipes from other rooms flushing or taking showers, it was noisy all night .Pillows were okay, but bed was not comfortable at all, too hard. No complimentary coffee in lobby to start the day. I had a good rate of $100, I won't say that I won't ever go back, but it is my least favorite in Chicago at this time,and if I have a choice I will take a different hotel next time, there are a lot of better alternatives.\n\nReview 38:\nI only stayed there for a night and it was booked by someone else (I'm a Hilton Diamond member)\u00e2\u20ac\u00a6\u00e2\u20ac\u00a6Seems to be a nice place\u00e2\u20ac\u00a6.they were having a wine tasting in the lobby when I arrived (5:30PM) and it was packed\u00e2\u20ac\u00a6..Desk agent was nice\u00e2\u20ac\u00a6..Rooms are what you expect from one of these \u00e2\u20ac\u02dcold\u00e2\u20ac\u2122 hotels\u00e2\u20ac\u00a6..tiny with tiny bathrooms, but nicely appointed\u00e2\u20ac\u00a6..really appreciated the \u00e2\u20ac\u02dcpower strip\u00e2\u20ac\u2122 on the desk\u00e2\u20ac\u00a6\u00e2\u20ac\u00a6Only one gripe\u00e2\u20ac\u00a6..seems the ice machines are only on 2 floors\u00e2\u20ac\u00a6.and mine didn\u00e2\u20ac\u2122t happen to be one so I had to tramp down the hall, up one floor just to fill the ice bucket\u00e2\u20ac\u00a6\u00e2\u20ac\u00a6\n\nReview 39:\nVisited Chicago for a meeting... Stayed here for the location and proximity to Wow Bao! Room was nice, clean and well designed. Employees were friendly and service was fast! Reasonable rates are the norm, it appears. Took the L to the station closest to State and Lake and popped in Wow Bao to grab some grub. Took it to he hotel, ate, watched TV' took a bath and got a great nights sleep. For someone on the road all the time, that's about as good as it gets! I will stay there again, for sure!\n\nReview 40:\nWe stayed at Hotel Allegro for one night on a trip to Chicago for a concert. The hotel sounded really hip and cool, but it's all on the surface. Check in was a cluster, elevators were slow, the room was claustraphobic with a tiny TV and the toilet was the industial type you might find in a bus station. We did, however , enjoy the bar downstairs. Overall it was not worth the price.\n\nReview 41:\nWe chose this hotel based on a friends recommendation. It was literally next door to the theatre we saw a play at, around the corner from the Kringle village and just a short walk to Macy's. Even with cold weather this one was in the perfect spot. The hotel has snazzy drinks in the lobby at all hours, hot chocolate in afternoon, tea in AM, wine hour, etc. Although we did not bring our dog, there were several there and they even put dog dishes of water in the lobby. We thought the hotel was very chic, very quiet and very cute! We would stay again if we stay downtown.\n\nReview 42:\nThe Allegro was great, very laid back and fun, but with enough quality amenities. My family went on a Euro trip in the Spring, and got a chance to stay in some pretty nice suites. My kids commented that they liked the Allegro way better than any of the Euro hotels which included the Hilton Waldorf London, Swissotel Istanbul, and Westin Excelsior Rome. Pretty cool. Really beyond expectations based on how \"depriciated\" the property became in the final years of the Hotel Bismark era. The mattress/furniture were in good shape, the attitude of staff was superb, and gift bags for kids and dog was a nice touch. I just wish I visited Chicago more often...\n\nReview 43:\nWhat a great hotel! I got a very reasonable rate for a double room (that's two double beds - hard to find in Chicago, at least on my budget). Hotel was immaculate, and offered service superior to just about anywhere I've ever stayed. Elegant lobby worth hanging out in, free wine daily, full service bellman, luggage storage if you arrive early or leave late (complete with claim check) and a WALK-IN CLOSET in my room! AND, it's right in the middle of everything. Live jazz in the lounge on the lower level, several theaters within 2 blocks. Did I mention that I'd consider this a \"budget\" hotel? Yet the service and guest focus seems superior to Marriott and friends. One caution - if you're doing a guys' weekend, the theatrical decor may seem a little frilly...but if you're just a normal human or family traveling for business or pleasure...Allegro is a great choice!\n\nReview 44:\nThe first time we stayed at The Allegro, we were give a corner room, which was spacious, but you literally could not turn around in the bathroom. This past summer, we were given this horrible tiny room. The grout in the shower had mold growing. Never, ever again!\n\nReview 45:\nFirst, this hotel was clean, cheap, in a good location and had a very friendly staff, nice gym and pet policy. However, beware that the walls are paper thin. Our neighbor was talking on his phone in the hallway and I could almost hear the person on the other end. Understand that the bed is not next to the door but separated by the **tiny** bathroom that fits one, and has a sink only big enough for brushing your teeth. Don't plan on washing your face if you don't want to get water all over the place. Lastly, beware that while the site is honest in telling you that the nearest green space for pets is four blocks away, those four blocks include a trip across Wacker, the river, and a trip down stairs to the river whereupon you will find a very narrow strip of green. I would not advise the walk in the winter. Finally, this part of the city is DEAD on the weekend so expect a train wide or walk to get to all the action.\n\nReview 46:\nAfter a long day of travel I arrived late in the evening only to find out that the Allegro overbooked and chose not to honor my guaranteed reservation. So they gave me 20 bucks and put me in a cab for a hotel in the projects. And get this, when I chose not to return for the remainder of my reservation they tried to charge a cancellation fee. I learned my lesson about Kimpton properties.\n\nReview 47:\nThe hotel is right next door to the Cadillac Palace theater which was very convenient. They have a wonderful bar and restaurant attached, so don't need to leave unless you want to. The lobby is wonderful, very large and full of comfy places to sit. The decor is modern and has clean lines. Our room was small and would not want to spend much time in it since the only place to sit was the bed. There was a desk but only one chair, the room was, however, spotlessly clean. We were located near the elevator and groups getting off were not always quiet which made it hard to fall asleep. I would stay again if I were going to a show in the theater district but ask for a room further down the hall. . If you want to enjoy the free wine hour, get downstairs early.....people lined up quickly!\n\nReview 48:\nThis hotel is amid many things I enjoy in Chicago and handy to Union Station if you enjoy train travel. I booked the King Suite, which I thought was well arranged and well decorated. The staff at the hotel were very helpful and friendly, they clearly wanted to go the extra mile for my comfort. I dined at both the 312 and Encore, the food exceeded my expectations, the bread really impressed me. I have met some very interesting people at the social hour in the evening, which I especially appreciate when I'm traveling alone. On this trip \"West Side Story\" was showing at the Palace Theater adjacent to the hotel and I caught another show at Strawdog Theater in Lincoln Park. It was fun to take in productions large and small!\n\nReview 49:\nWe chose this hotel because we were attending a show at the Cadillac Palace Theater which is next door. There is a parking garage across the street $32.00 for 24 hours which is cheaper than valet. The property overall is very nice. We had reqested a quiet room on a higher floor away from the elevator. We ended up next to the elevator on the fifth floor room 519. The hotel had no plasma tv as advertised, what they did have was a tv with one channel and no remote. As one of the other TripAdvisor members had mentioned the plumbing is noisy. From 5 to 6 in the evening the hotel has free wine and beer in the lobby which is a nice touch. We arrived well before the 3pm check in and our room was ready. The staff was very friendly and helpful. The rooms were clean and the beds were very comfortable. The bathrooms are small but had a great shower and the rosemary mint shampoo was great. If you are going to the theater I would stay here and try to get a room off the street on a higher floor.\n\nReview 50:\nStayed at the Allegro for two nights, after spending one night at their partner hotel, the Palomar - the Palomar was fully booked for the two additional nights we wanted in Chicago. The Allegro is a grand, old building, with many beautiful architectual details. Especially the glass letter-box, running through all the floors by the elevators, is a nice detail, and it is good that such details are preserved. The lobby area is also beautiful and grand. The rooms are spacius, maybe a little bit under-furnished, I missed a sofa or a little table other than the oligatory desk. The bathrooms are very small, almost like closets. I guess this is difficult to change, as the building is old... The staff is friendly and service minded. There is also a good valet-service, if you bring your car. All in all, it's a good hotel; i recommend it.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32647, "query_start_index": 32649, "query_end_index": 32649, "truncation_seperator": "... 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{"id": "259337", "pid": "259337", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\n1 word, Wow! this was definetely the best vacation ever, as a matter of fact im going again this summer with my family for my sisters fifteens. trust me you will love it and the food selection is great. anywhere from fish to meat to jappanese food. whoever said the food sucks doesnt know what there talking about!\n\nReview 2:\npools close at 7pm boring boring boring! pools close WAY TOO EARLY!!! nothing to do at night! grounds are beautiful, beach is beautiful, staff is nice until you go swimming after hours then they call security on you. ridiculous. i'd never refer anyone except my grandma there. the sun does'nt even go down until about 8:30pm but the pools close at 7pm sharp!!! good thing my kids did'nt come with me because they would of been so upset to have to get out of the pool while the sun's still shining. drinks are ok, their beer is better than their drinks. food is repeated throughout. we stayed at the royal suites so we could use all the amenities throughout the complex. we thought that by staying at the royal suites with all the adults that we would have more fun but it was just the opposite. it was horrible. there were 6 of us that stayed for 6 days and we all got sick by the 4th day although we did'nt drink the water. our pool bar stayed open until 12:00 am but they(bartenders) said they could not turn up the music.\n\nReview 3:\nDestination Wedding at Grand Palladium Bavaro!!! Outside of gazebo\n\nReview 4:\nA Great Resort My Friend and I just returned from a 2 week holiday at the Fiesta Bavaro. Nov. 2003. We had a great time. The staff were friendly and the place was kept very clean. You felt like you were walking in a park. The beach was kept clean every day. The food was fantastic. The buffets were enormous. We couldn't sample everything. The cheese selection was unreal. They had everything from Brie to Blue cheese. I liked the option of having my meats grilled every day. With every meal they had an assortment of fruits, We especially enjoyed the passion fruit. There were 3 beach bars which was wonderful, you didn't have to walk far for a drink. You can have a massage in a hut right on the beach. There is a steam room and a sauna, and a hot tub,all kept very clean. The only complaint we had was that the Lobby was very smokey. We had a hard time finding a place to sit and enjoy the live music at night, as the majority of the guests were smoking. The resort needs to provide a non smoking section. Definetly worth the money.\n\nReview 5:\npack the diarrhea medicine We staid there for 5 days and were told upon arrival that we were intitled to only 2 coupons for the sit down dinner restraunts. Our first 3 choices were all booked up except for a dinner opening on the 3 rd night at 10:30pm. had to eat at the buffets all the time. Not many people understood English. We were told upon arrival that the frig would be stocked in 20 min. We had to call and beg forthe frig to be filledt 2 days later. Houskeeping was excellent. Grounds were well kept. Thank goodness for the little train that takes you around the facilities, it was to hot to do all that walking constantly. Don't take small kids there-alot of topless bathing at the beach and poolside.\n\nReview 6:\nAwesome Trip! My parents, friend and I fell in LOVE with this place! We went during spring break and stayed a week long. My friend and I are both 15 yrs old- we had our own suite and were always satisfied. The disco (club) - which was a lot of fun, was from 11 to 2 at night everyday (with good euro music and some meringue). We met a lot of different people from around the world. The beach was absolutely breathtaking- the water was aqua colored and the sand was white. I can't wait to go back this winter!!! The food was good, the people were friendly, and the country itself was beautiful.\n\nReview 7:\nSensational Vacation I have recently returned from the Dominican Republic and I had an amazing time. The beaches were beautiful as were the hotel grounds. The staff was excellent and I highly recommend getting to know the animation staff because they are wonderful people. The maids did an amazing job at cleaning the room and I would suggest that you leave little gifts for them because they really appreciate it and they work hard. Also giving tips to the staff is a great idea. The food was very delicious. I disagree with anyone that has negative comments about this resort. If they don't like how this resort was then they shouldn't be coming to a country like this because chances are they don't like anything that isn't high class. I also have to say that there is never a line up for food in the restaurants or to get a chair at the beach or pool. The shows at night are awesome and so is the disco after the show. I highly recommend this resort to anyone travelling to the Dominican Republic.\n\nReview 8:\nnever again first off expedia screwed us by saying we didn't have all inclusive when we did at the time.with 4 days before we left they offered a different hotel for $300 more,we didn't have much choice.the food was terrible.beach was well kept,the staff was fun and kept u on your feet doing things.if your from america your the minority,which was harder than i thought.i try not to complain,but not drinking the water or ice didn't work,we all got sick.and still feeling the runs.my son was picked up by someone who said he was with the hotel,even comfirmed by a security person of hotel.he was offered drugs,girls anything he wanted for money.i thank this goes on at all resorts.they did have topless women all over\n\nReview 9:\nWorst food ever! M y husband and myself hust returned from the FIESTA BAVARA. I have never experienced such horrible food. We had to eat cake just because the food was so horrible. I was terrible ill for a day. T\n\nReview 10:\nVery Nice ! Nice white Beach  aqua blue water.... well kept grounds  lots of trees. Food was good even for my picky GF : ) Nice room...clean  bright colors. Good club with current music. Would have like a better choice of liquor  beer. Will definetly go back!\n\nReview 11:\nMy Mother and I loved it I visited Grand Palladium for 5 nights in January, 2007 with my Mom, who has never been outside the U.S. except for Canada. The resort was absolutely beautiful. I commend the owners for keeping this resort meticulously maintained. The staff were also incredibly friendly. Hi to Rafael from my beautiful momma and to Alexander and Nicolas. They even pursuaded my 60-year old mother to get out on the dance floor at the disco and she loved every minute of it. Our room was gorgeous, the food just fine and the beach was crowded but certainly a lovely place to be in January! There were many German tourists there and we met a very nice lawyer and his girlfriend who spoke very good English and they were a pleasure to talk with. With the weather in the teens these past few weeks, I am sure missing Punta Cana and cannot wait to return one day.\n\nReview 12:\nala carte resteraunts a joke We loved the resort and most of the people working there were very friendly. The only big problem we had was at the reservation desk for the ala carte dining. If you book a night to eat with a person named Santana be careful he wrote the wrong dates on our reservations, all for the same day, when we went to eat we were told we could not because the day on the slip was wrong, The resteraunt was almost empty but we still were turned away. When we went back to ask Santana about this he started screaming and swearing at us. That pretty much took away from our good impression of the help there! I want to say there were many people working there that were very nice and friendly also. Ruth at the pool bar and Fannie at the lounge bar were exceptionally nice!! !\n\nReview 13:\nCustomer Service is non-existent This was our second stay at the Palladium. First visit was problem free - this time was a nightmare!! We had a problem with our reservations - in a nutshell, our children were not listed on the reservation. A mix-up from our travel agent. Instead of trying to resolve the problem in a timely fashion, we were told that they did not have a room that would accomodate our children, therefore we didn't have a room. They were very argumentative, did nothing to help us solve the confusion, and made us wait in the lobby for approximately 2 1/2 hours. After calling our travel agent, etc. we were given a room. The people at the front desk were rude, unhelpful, and made our vacation miserable. We spent more time trying to solve problems than we did vacationing. If you have no problems, they are accomodating - but if you encounter any problems be prepared for trouble and absolutely no help. I was always under the impression that the front desk was there to help and serve their customers - it's called customer service. They have NONE!! !\n\nReview 14:\nWonderful time! i can\u9e93t believe report from Tripadvisor Newark, posted on July 25th. What a huge coincidence! I\u9e93ve been with my family, i. e. my husband and two kids, 14 and 9 about the same days he mentioned and we spent a wonderful time there. Everything was fine. Food was excellent. Best attention, wonderful people around. We went together with other four families including some seniors. Everybody enjoyed so much. Nobody was sick. And we can\u9e93t wait for our next holidays to return there.\n\nReview 15:\nGreat vacations       small train\n\nReview 16:\nAmazing Vacation at the Grand Palladium Bavaro       At the Beach\n\nReview 17:\nI am still dreaming about it!! Cecelia and Mike (she wanted the bright shirt - bought in Bavaro\n\nReview 18:\nWonderful!!! Loved every minute!! villa 21\n\nReview 19:\nThe bad weather was one of the better occurances Don't get me wrong, our trip to the Dominican wasn't all bad, and we did have some very wonderful times, but overall the trip left us drained and annoyed. I don't mean to complain about everything, but I would have appreciated knowing about the bad stuff before staying at this resort. My boyfriend and I did extensive research before we left, but we were not prepared for staff that seemed to look right through us when we needed help; a total lack of beach chairs, then a near fist fight with a very irrate German man over ones that we had originally reserved; and meal times that were inconsistent (nowhere to eat for 2 hour stretches).\n\nReview 20:\nAmazing except for the food       The Beautiful Beach\n\nReview 21:\nAmazing! My husband and I stayed here for his leave from Afghanistan and we had an absolutely amazing experience!!! It was the first time either of us had gone on a palm tree vacation and this resort completely exceeded our expectations.Our room was immaculate everyday and the food was fabulous.We were never bored.The staff were awesome and went out of their way to make you feel welcome.The grounds were beautifully groomed by the hardworking gardners. If one leaf feel on the grass, it was raked up right away.It rained a couple of times but just hanging out in the lobby bar having fun with the bartenders was a great day to pass the time.We did a couple of excursions outside the resort and they were worth every pennyI would definitely stay at this resort again and would recommend it to anyone.\n\nReview 22:\nHorrible. It was a trip to h*ll\n\nReview 23:\nLoved and Disliked There were 10 of us celebrating two 60th birthdays. We loved the hotel-very clean and the rooms were spacious. There is a lot of walking involved and I do not recommend this resort for people with disabilities or people that cannot walk long distances because there are no benches to rest on. The trams do not run every 20 minutes as advertised. Sometimes it would take an hour for one to arrive. The restaurants are fabulous. The buffets are very good because they have something for everyone. The grounds are immaculate and there is always someone to help you find whatever you are looking for. The casino was a bit of a disappointment, they only have 5 cent machines and only about 25 of those. The pools are great. Some of them have steps to get into the pools and some have just ladders. The swim up bars were nice. You have to get to the pools early to lay down your towels if you want shade. If you're fit and enjoy lots of walking this is the place to go.\n\nReview 24:\nFood was terrible I visited D.R. Fiesta Bavaro July 2003, the trip down and back went without a hitch, except finding out about the new departure tax just instituted on July 1..another $10 just like when you enter the country. The easy way to let everyone know about this resort will be with my rating system of 1-10.with 10 being perfect and 1 as bad as you could expect. The resort grounds 9/10.......the pool and swim up bar 7/8, it could have been cleaner. The rooms 7/8..the beach 7/8, the water is not very clear, compared to what I have seen before, and there are no waves. The food 2/3, if it wasn't for the bread my daughter and several other children would have gone hungry at night!,,nothing American. The topless women were a nice plus, eventhough some should have kept their tops on. Overall 6..I would not recommend this resort.\n\nReview 25:\nWow! My husband and I just returned from it's sister resort, Palladium Palace and all I can say is wow! We were upgraded to the Royal Suites and the service and perks were awesome.. The beach is absolutely breath taking!The food was good at the buffets but we were not very impressed with the A la Carte restaurants. They completely went all out for the New Year's feast!! (Unfortunately I was unable to take photos of the dinner at New Year's and would appreciate anyone that can send me some..)Service was great, not one complaint. Would we return? Without a doubt! !In the event that you stay at the Royal Suites, make a point to say hello to Domingo at the pool bar and ask him for one of his especial.\n\nReview 26:\nThe BEST resort in Punta Cana, can't wait to go back! the resort from a boat off shore\n\nReview 27:\nLost wallet? I stayed at the Palladium from May16th to the 23rd and thought it was fabulous. I have stayed at many resorts in the DR and thought this was one of the best. The food was great, even at the buffet, the entertainment was the only thing lacking. The pools were beautiful and the beach was even better. The rooms were amazing, you don't even usually see that nice of hotel rooms in Canada unless you pay $500 a night. Overall great, will be back.I am actually responding to the previous review. My friend once left her jewelry case at a resort in Puerto Plata, she got it back but about 3 months later. It takes them a long time to do stuff like that down there. Just be forewarned, you will get it back, but it could be a couple of months. It might be faster to get it all renewed in the US.\n\nReview 28:\nA dream come true Fantastic holiday, we went sept 2002 for two weeks,lovely beaches, fantastic food never seen so much, we went for our silver anniversary and my birthday they were celebrated in style, it was more like a seven star, more than we ever expected.\n\nReview 29:\nNice Place to stay Stayed for a week in march. Weather and beaches were awesome. Food was different for an american but generally very good. We ate at the al-carte places for the beginning of the week but ended up at the buffetts toward the end where there was a plethora of choices. You will not go hungry here. The only bad thing about the intake was the quality of the liquor. Absolutely the bottom of the barell. Something called classic brand. Yuck. I suppose the local rum was OK but I do not drink rum. Look, if you go on vacation you get to have a good drink right? enough siad.The rooms were wonderful. clean and well kept though the bed was a bit hard for my tastes. Staff was very friendly and accomodating, always helpful. In general, we had a pretty good time.\n\nReview 30:\nInsane insane insane! even tho there chicken legs, the mesquitos found them delicious\n\nReview 31:\nexcellent resort 1. used Apple Vacations it was okay but never fly commercial use the charter airline.2. Airport transfer and checkin- Excellent3. Room Jr Suite- Excellent (hot water all the time)4. Food(we ate buffet every meal)- Excellent ala cart was really over rated from people we talked to5. Pool- Excellent6. Beach- Excellent7. Drinks- Excellent and strong8. Grounds- Excellent9. Friendly peopleAny other items anyone would like to know pleasee-mail me. The only bad thing about this trip was returning to Washington D.C. the day of the snow storms.\n\nReview 32:\nCasino Fiesta Gamblers Beware Don t Gamble At the resort casino the owner/manager is a crook what happened is I was gambling and drinking i needed more $ so I used my credit card instead of walking back to the room to get more money they assured me many times that the rate would equal $200.00 US on card but I found out different they got me for $320.00 instead I only recieved $200.00 US I even confronted the manager he admited to scaming tourists and ripping them off after I threated to cancel credit card anyways call the new Local Casino just opened in Dec 2004 they will pick you up from your hotel free you only pay for ride home its called the Towers Casino and it s awsome they have all the latest table and slot machines state of the art, free drinks beautiful place you won t be disapointed it s by the Plaza Bavaro close to all the resorts\n\nReview 33:\nDon't go here This place is horrible, food sucks, rooms stink, and there are bugs all over the rooms. Pork is not supposed to have pig skin and hair on it! you don't want to see big bugs, and smell mildew while making love. the resort was trash, but the island is nice.\n\nReview 34:\nAbsolutely Loved Grand Palladium Bavaro Punta Cana - Grand Palladium Bavaro - Absolutley Wonderful!Feb. 2 - Feb 9, 2008We were four girls that travelled to Punta Cana - Grand Palladium Bavaro Resort and we all absolutley loved it! Everything went very smoothly from check-in to check-out. We were up-graded to junior suites and they were beautiful. Very clean and well maintained. The food was great in every restaurant we ate in. We ate in the Mexican, the Spainish and the International, and of course the buffet @ La Catradal. The pools and the beach were to die for! The only complaint is the lack of chairs around the pool. Unless you were up at and down at the pool for 7 am you didn't have a chance to get one chair let alone four. Even though most chairs only had towels on them - I thought that to be rude and inconsiderate of the people that did that! !Two of us did the safari excursion and two of us did the reef explorer excursion. The were awesome!All in all it was a wonderful trip and I would highly recommend this resort.\n\nReview 35:\nBeautiful Beaches - Terrible Service at Palladium Bavaro       Outback Safari beach stop\n\nReview 36:\nI love Fiesta Bavarao and Its Staff My husband and I love the exotic, tropical climate. We have been to many tropical islands. We just returned from our best vacation ever - the Domincian Republic.The place to stay is the Fiesta Bavaro. The people are friendly, attentive and affectionate. This is part of their cultural. The food was great, theatrical entertainment, every night - excellent! The place is so huge, tropical and beautiful, that you would enjoy just spending a few hours walking around the hotel complex.The elegance and cleanliness of the spa was wonderful.Our room was thoroughly cleaned every day by a wonderful young woman who handled the domestic chores in our room during our entire 12 day stay. She would make lovely heart shaped designs out of towels and place them on our bed encircled with lovely red flowers.The Outback Safari was educational and fantastic.I can't wait to go back to the Dominican Republic and stay at the Fiesta Bavaro again.\n\nReview 37:\nRed Hat Alert Tropical paradise with mile long powder-like sandy beaches. Crystal clear blue/green water. Decor Tropical elegance, ambiance great. Rooms spacious, comfortable and clean. Service needs improvement, mostly staff needs training and better organization skills at the buffet restaurants. One person literally ran over my husband with a loaded dish cart. Staff needs to be familiar with hotel layout. Food- great presentation, but borderline edible. We were only able to book one a la carte restaurant, which was suppose to be the best Mexican, the fish was tastless. They have a real problem with soup/cereal spoons- they don't exist. There was no bathing size soap, they only provided miniature hand size soap. The entertainment is in need of a good choreagrapher, the music whether it was the band or the sound system was incomprehensible- and I do comprehend the language.\n\nReview 38:\nMuch more than we Ever expected       Thumbs up\n\nReview 39:\nA fun place with some minor drawbacks       beach view\n\nReview 40:\nAmazing and Unforgettable       View from the room\n\nReview 41:\nGreat Resort - Bad Diarrhea Traveled for the second year to Fiesta Bavaro. The first year our group went was great, Traveled the week of May 10 through May 17th, 2003 and within 24hrs of our arrival we were stricten with severe stomach cramps and severe diarrhea. We had to receive medical attention after our arrival back home. I would advise anyone traveling to take a perscription for an antibiotic along with you as the pharmacies do not have strong enough medication for treatment.\n\nReview 42:\nNot so Nice The first four days was ok, Then everyday after i had to call and wait to get face clothes,two days had no coffee in the room,My wife broke her foot on a tour on Friday, I was told that it would be Monday before she could get the use of the ONE Wheelchair that the resort has for the some 3,000 people there, by then their must have been 5 people that had injuried their ankles that may have need one. Their where fleas in the bathroom,so many of them they had formed a trail like ants all around the sink, not enought people at the resort could speak English it was hard to communicate to the staff about problems or to the waiters at the bar they don't knon how to mix many different drinks , their selection is very limited, So all  all as i told the Applevacation people  the front desk I was not a HAPPY CAMPER.\n\nReview 43:\nThink again! I recently returned from my trip to Punta Cana and stayed at the Palladium, Fiesta Bavaro Reports and Spa. I will make this short and to the point. Unlike the review before mine, I would NOT recommend this report. We also stayed in the newly renovated villas and had power issues 5 out of the 8 days we were there(no AC for over 18 hours at one point) We contacted the front desk regarding these problems and their attention to it was very lack luster. We even had a meeting with the head of the resort and hewere worthless. As for the food, I think I lost 5 pounds. The quality was very poor. As for the beaches, yes they where beautiful. The staff (others than the management/front desk) were wonderful. Again I would not recommend this resort at all. There are many other places to send your hard earned money.\n\nReview 44:\nGreat Place - Great Staff We went as a group of 2 families (both with 2 14 to 17 year olds). I read with interest many of the reviews before we went. Interestingly I found that one of the real highlights was the staff, both serving in the restaurants and the entertainment group. Beaches and pools were wonderful. The entertainment group was second to none. They are a very personable group that added greatly to our experience.I had reservations about going to the Dominican - boy was I wrong! I would heartily recommend this resort to all in similar circumstances. The language is Spanish. We found most could talk way better English than we could Spanish. Interestingly we found we could communicate with those that had very little English - it's all about attitude, and it was great.Rooms were excellent, very clean and reasonably appointed. Food was good in all restauraunts (missed only one a-la-carte). I went into this thinking we were going to a 4.5 star all-inclusive and was not disappointed.This was a great trip for all of us and I hope to go back -soon.\n\nReview 45:\nthe best vacation in my entire life !!!! Excellent Hotel, Excellent service, Excellent rooms,Excellent food, Excellent drinks, Excellent help. and more and more,Nothing bad to say about this hotel.I visited half of the world, stayed at nice resorts, but this vacation to Punta Cana was the best in my life(63 yrs young) i plan to return again next year and every time i have a chance. I already showed friends and family videos of this vacation, and already my son and friends went, and thanked me when they came back, they also had a great week. My god-son went with his wife and 10 years old daughter and were so happy i told them about the hotel, they loved it and plan to return next year with both of their parents.And the help at the Hotel was super,super good, everybody is nice and if they dont understand you, you have to realize you are not in the good U.S.A.\n\nReview 46:\nGreat hotel This hotel is the summum of class! The Palladium Punta Cana is the same, but not too big. And the Palladium Palace is great too but the reception is not the same class. The chambers palace are hot with spa and very clean. Service is smiless, republican in general are serious and not very funny. The beach is very clean and water very clear. The breakfast buffet are the same day after day and the diner buffet too. Spanish and italian 50%, english 20%, Russian 10%, french 10%, other 10%.To relax and pass a great trip go there! And the Palladium Bavaro is better. And dont drink glass water!\n\nReview 47:\nfiesta versus iberostar just returned from the grand palladium bavaro. The food was good and the rooms were good. However, the service was a real disappointment. The staff never made you feel like you were on vacation. The staff was uninformed giving wrong information and ignoring any problems. Activities seemed non-existent as staff were never to be found. It took days to just figure out the layout as noone tried to inform you about the grounds. Having stayed at iberostar on more than one occassion, there is no comparison. Stay at Iberostar!!! Fiesta Grand palladium Bavaro was a big disappointment.\n\nReview 48:\nAmazing time at the bavaro! This is our room!\n\nReview 49:\nVery pretty...vey nice For starters, my husband and I travel at least once if not twice a year and I must say that this resort out does the rest. The grounds were beyond beautiful, well maintained and emaculate. It was as though they built a resort in the middle of a jungle. We had a standard room and it was good enough for us. A little small but equipped with a jacuzzi tub. The food was very tastey and plenty to chose from. We did not bother with the a la carts so I can't describe them, simply because we don't like having to make reservations. The beach goes without saying....probably the best I ever been to. In our opinion you can't get any better than Punta Canna beaches.The only thing that I would say may be a downfall is the size of the complex. The first couple of days we kept getting lost going to the pool, our room, the beach.....etc. Once we figured our way everything was great. You will not make a mistake booking this resort!\n\nReview 50:\nLarge, Clean        The covered walkways at the resort\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27466, "query_start_index": 27468, "query_end_index": 27468, "truncation_seperator": "... 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{"id": "193057", "pid": "193057", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFor \u00c2\u00a395 per night, we had a good, clean room with a clean bathroom and plenty of hot water, which accomodated 3 people. The hotel location is excellent and Drury lane is extremely convenient and surprisingly quiet at night. Holborn and Covent Garden tubes stations within 5 minutes walk. Staff were helpful and friendly. Optional big buffet breakfast for \u00c2\u00a37.50 (kids eat free) obviates the need for expensive attraction-based lunch in London. It's hard to think of a better value and better standard for the price in central London.\n\nReview 2:\nI don't understand the negative reviews. Having booked prior to reading these I was clearly worried but I needn't have been. It was basic but after that is what travel lodge offers so no surprises there. The accommodation was very clean and comfortable with plenty of room. The bedding,bathroom, towels and decor were immaculate. Breakfast was also very good and plenty of it! If I needed to find one flaw it would be that we would have liked more pillows!\n\nReview 3:\n1) Location - The location is excellent. Very close to restaurants and pubs. Two busy, central tube stops are close by. 2) Room - The room is clean and looks recently re-modeled. The room is fairly bare however containing a bed and TV and not much else. My room did not have any drawers or a dresser or a safe. The bed was comfortable. Toiletries are not provided (only a bar of soap) so you will need to bring shampoo, face wash, etc. Also note that there is no A/C. 3) Noise - Extremely noisy in the morning. I think they were doing some sort of construction nearby. Other than that the rooms were well insulated and the hotel was not noisy. 4) Staff - Friendly and helpful. This is more of a corporate hotel so they are not going to go out of their way to make you feel like you are at home, but they are efficient and helpful. 5) Miscellaneous - 10 euros for early check-in (don't know what time is regular check-in). Overall, I would definitely stay here again. This was a great value in a great location and I was very pleased with the hotel.\n\nReview 4:\nTravelodge basically does what it says on the tin , which is why I like it. It's dependable and the one in covent garden is no exception. We paid forty quid for a Sunday night room which was an absolute steal!! !\n\nReview 5:\nGood location to theatres but just because its good value does not mean its good! Staff and service of very poor quality. Took over one hour to check in with no apology. They had reserved a family room in middle of a floor surrounded by a very large stag party and were amazed that we had asked if there were any other rooms available as we didn't want to ruin the stag partiy celebrations by moaning about their fun. We were found another room and the room was large enough. The pull out sofa bed was badly stained, dirty bathroom and no toilet roll. Breakfast was a shambles, staff busy chatting on their mobiles, unclean sticky tables, food just dreadful..could not wait to check out.\n\nReview 6:\nWe really just wanted a place to put our heads down but this couldn't have been more depressing. The family room had one duvet in it. When I asked for another I Wss told I could only get one when I returned later! In fairness the manager intervened when I said I'd only be back at 2 am and he put one in my room. There was no soap or shampoo in the bathroom - you have to buy this from a dispenser in the foyer at daft prices. The hotel feels like a prison and is stark and depressing. The only real positive is that it is well located at Drury Lane - a lot to put up with for a good location. It is perfectly obvious that Travelodge care nothing for their customers.\n\nReview 7:\nWe went to London as a family - me, hubby & 2 daughters aged 12 & 9. My daughters had saved long & hard for this trip and it was their first time to the London attractions. The hotel staff were not very approachable, and the part of the hotel for families is on a very busy and noisy main road. We visited the main attractions of London and had a fantastic day at Madame Tussauds. When we got back to our room the day after, our shopping bags were missing from our room and the hotel were not in the slightest bit interested in helping. We got the police involved and since we came home and sent various emails, phone calls, and even recorded delivery letters to complain direct to the Chief Exec, we have had not even one letter of response back My girls had all their memorabilia stolen and lost \u00c2\u00a3100 worth of items, without a word of apology or offer of compensation whatsoever. I WILL NEVER STAY AT ANY TRAVELODGE EVER AGAIN...\n\nReview 8:\nDirty, smelly, badly signposted rooms, staff didn't seem to care, curtains hanging off rails. Worst hotel I have ever stayed in. First and last time with Travel Lodge. I have heard that the newer end of the hotel is better, so maybe request this.\n\nReview 9:\nStayed there after visiting freinds. Had herb sausage and mash for tea and found the same herb sausages for breakfast. The room was worn out with lino floor coming away from the wall in the bathroom. The sofa come bed was ripped on the edges and on our last night I placed my hand under my pillow to find a spring sticking out of the mattress. We left the next day and complained a few days later by e'mail only to be told in Travellodge return email that we should have lodged a complaint whilst there. Whats the difference. Also they never found any problem with the room on inspection. So I must of made this all up. I know one thing is that we will never stay at any Travellodge again, all I wanted was an opology. Not sure if there is a night club near here but you will be woken up through the night by gangs of youth's shouting and on our 2nd a fight broke out below our window.\n\nReview 10:\nDO NOT STAY IN ROOM 226. Stayed here for 2 nights. The only good thing I can say about this hotel is the location. The room was appalling - wallpaper hanging off, mouldy tiles in bathroom, dirty shower curtain, most of the light bulbs were not working, the furniture looked like it had come out of a skip. The whole room smelled damp and musty. Cannot comment on the food as we chose to eat out. I would never, ever stay at his hotel again.\n\nReview 11:\nI managed to book this hotel for one night for a good discount, (book in advance or during a room sale if you can), We stayed in the newish block in Drury lane. Its still having a refurb and you can expect some noise from around 8am in the morning. We choose the breakfast and it was just ok to be honest, Check in was mega quick, I would say 30 seconds. The room was fine, clean and what you would expect from travel lodge,,,,,,,but you will hardly be there if your site seeing etc. There is a bar open for residents, but they are very limited in choice, no whiskey, no ginger ale, (you get the idea) But the real bonus to this place is its location, you are within walking distance to the following Covent garden, three mins walk China Town, ten mins walk Leicester Square, ten mins walk Picadilly Circus, ten mins walk T square, ten / fifteen mins walk Downing Street, fifteen mins walk and the list can go on. If you can get a good rate, this hotel would be ideal\n\nReview 12:\nThis place is truly awful. I had a room in a semi basement. It had a window onto an underground carpark and no natural daylight. The room smelt of cigarettes (disgusting) and damp (equaly disgusting). The room is bare; there is no bath only a shower. Everything is basic, and yet it cost \u00c2\u00a3109. Rip off. The staff are surly and unhelpful. We wanted to leave some bags after we checked out. You cant. We wanted an iron and ironing board: there isntone available. We wanted a hairdryer: no. Dont be tempted by the central location. Premier Travel Inn at Euston or Kings Cross are MUCH MUCH better and cost about \u00c2\u00a320 more.\n\nReview 13:\nI was a little apprehensive about staying here as I had read a number of negative reviews. However, I can recommend this busy hotel. There are two hotel buildings. I checked in at the newer building on Museum Street but was told my room was in the other building. The reception had recently been refurbished and looked great. The lift was a little wobbly but it was fine. My room was on the 5th floor at the rear of the building overlooking some low-rise residential flats. The room was clean, comfortable and best of all quiet. My only complaint about the room was it felt quite cold so my advice would be to take something or someone to keep you warm! All in all I would recommend the hotel and it is in a superb location. If you are planning to see \"War Horse\" the theatre is only 2 mins away. There is a restaurant but I would recommend that instead you visit one of the many restaurants in the area. I paid \u00c2\u00a319.50 for the room - amazing value. I would definately stay here again.\n\nReview 14:\nAt the end of the day if you book into a travelodge you gone there because of your budget. its typical no frills you get what you pay for. That said although the noise at night was not insignificant, for a central location five minutes walk form Covent Garden and Theatreland you cant ask for more for the price. If you only need a bed to get some sleep and you want to spend your money on whats outside the hotel then this is the place to stay. I was advidsed to stay in the newer of the two buildings but i looked at both and i dont really think it would have made a difference.\n\nReview 15:\nAt \u00c2\u00a329 for a double room (booked in advance), you would be hard put to find better value in London. Location is great - a couple of minutes walk to Covent Garden & Tube. Easy walk into London central. No frills but perfectly adequate.\n\nReview 16:\nI have travelled for many years for business and pleasure and this is the first time I have ever stayed in a hotel that does not have an alarm clock or wake up calls, not sure how i am supposed to wake up in time for my morning meetings. No shampoo or a blow dryer...I can sign one out from the front desk to \"borrow\" for 2 hours only. The television does not work nor the heating. My 2 pillows are so flat I have not idea how i will sleep. The front reception is under construction so feel like I am walking through a construction site. The sounds of both my neighbors makes me want to speak softly while using my cell phone as I can hear them clearly.Yes, the location is great BUT spend a little more and feel good about your stay not frightened.\n\nReview 17:\nWhere else can you stay in the centre of London for \u00c2\u00a319.50 a night? Excellent location within walking distance of everything central London has to offer. Clean quiet room,polite staff,easy check in. We have stayed here many times & never had a problem\n\nReview 18:\nWe stayed for one night and went to War Horse. Brilliant hotel. Our room was at the back so it was completely quite. It was spotlessly clean. The room was faultless: immaculate and all new. Excellent VFM. I will be back!\n\nReview 19:\nWe booked here purely for the location. The check in was poor, long queues and disinterested staff. There is no facility to leave luggage if you arrive early and want to hit the sites. The whole place is tired and lacks professionalism. The rooms were adequate but again, need love and care. The best thing is that check out is 12 noon so you don't have to head off too eary. The cafe doesn't open until 5pm which is bizarre. Overall, a great location but a second rate hotel which needs a refurb and management who care.\n\nReview 20:\nOur room was disgusting, really very low grade hostel. We have stayed in many hotels worldwide including many UK Travel Lodge, this place was among the worst. The room (112) and corridor stank, carpet outside bathroom was soaking wet (I hope with bath overflow, but not certain)! Bath area was stained and rotting (see image). Furniture was damaged and the curtains had large holes. Even the central location does not compensate for the appalling state of the place. The staff were reasonably friendly and helpful but nothing can offset the disgusting state of the accommodation. Travel Lodge are usually basic, but clean and efficient - how can any management believe guests will accept these conditions without reflecting on the groups corporate image. We arrived late and left early - could not be bothered to complain, just wanted to get away!\n\nReview 21:\nHaving researched this hotel, there were conflicting reviews. We are so glad we didn't take notice of the negative ones. It is on the Piccadilly line, so we caught the tube from Heathrow, and the hotel was about 2 minutes walk from Covent Garden Tube Station. The hotel itself looks recently refurbished, and is right in the heart of Covent Garden, with loads of restaurants, bars, and attractions within walking distance. The staff were very approachable, and it proved to be the perfect trip. We have already booked a return visit and will be making the Travelodge our first choice. Although it wasn't the cheapest hotel, I'm sure if you book well enough in advance you should get a great deal.\n\nReview 22:\nThis hotel is dated from the outside, horrible shabby building. The room we stayed in room 42 on ground floor was average. Although we did not get 2 bath towels just one and only 3 pillows for 2 people. Bed was comfy but rooms were v hot. No air conditioning in hotel at all and the bar area was incredibly hot that everyone sat outside. Also no hairdryer or shower gels etc. V basic room.\n\nReview 23:\nMy wife and sister inlaw stayed at the above hotel 15 and 16 May 2011. A twin room had been requested but on arrival were given a family room on the 10th floor. This was filthy and totally unacceptable, the second room on the 6th floor was not a great deal better. The sofa bed was not used as it was most unsavoury and the main bed had stains on the base unit, it looked as if someone had been sick at some time in the past. Considering the location, this should have been a showcase venue, not a dirty venue. We have been advocates of travelodge in the past but the two most recent experiences have changed our views and would no longer recommend travelodge. The Covent Garden being one to avoid.\n\nReview 24:\ncan't fault this hotel, remembering this is a 2 star chain, clean, large well kept bright room, right in the middle of covent garden, 5 mins walk from both holborn and covent garden underground, phoned a few days before and requested a room in the newer of the 2 buildings on high holborn, no problem, asked for a room on top floor, no problem and it was very busy as it was bank holiday last week!! friendly efficient staffi, good stay\n\nReview 25:\nStayed here this week and it is a building site outside-they are building 200 more bedrooms and a 200 seater bar being built. The location of this Travelodge is great, hopefully it will get back to normal when the building work is completed.\n\nReview 26:\nWe paid \u00c2\u00a349/night for a family room for 4, which we felt was very good for somewhere within walking distance of the centre. It's the usual Travelodge fayre, which isn't a bad thing at that price, so you know exactly what you're getting. No complaints at all, and would happily come back here if I want to save money. There's a supermarket a few hundred yards away at Holborn if you're too stingey to buy the breakfast\n\nReview 27:\nRoom was tatty, holes in the carpet, bathroom pop up plug was broken, hairdryer broken so two trips to reception with wet hair. The receptionist placed the faulty dryer for someone else to have. Breakfast was ok but there were no glasses for the juice, cutlery was not the cleanest and the crockery felt as if it wasn't washed properly, There was a line of people in reception all making complaints and I actually felt sorry for the staff. Good location though but really not worth the money they ask for it.\n\nReview 28:\nWe stayed in the family room section on Holborne. Expected traffic noises on Friday night didn't disturb our sleep. However, the deserted office block opposite our room was taken over by ravers and they partied til after 8am........Loud music and voices all night!! Such a shame a the location for Covent Garden/theatres is fantastic and the rooms are fime. Take some soap (as not even a tiny bar to wash hands is supplied!!) and serious earplugs!\n\nReview 29:\nThe new part (old rooms are naff) of this hotel is clean, smart and have comfy beds. Great nights sleep. Staff were helpful and very polite. I was very impressed for the cost of \u00c2\u00a343!\n\nReview 30:\nStayed in London for 2 nights on a budget so picked Travelodge as we've stayed in them before and it did the job previously. In this Travelodge though we found it impossible to get any rest during the night due to the seriously uncomfortable beds that were also extremely noisy if you changed sleeping position, which in a bed that's digging in your ribs constantly is alot. The pillows that resembled omelettes also didn't help with recharging the batteries after a full day of walking around London. I also didn't understand why you only get 1 towel for a double room, so you have to get another one from reception. Next time we will spend an extra \u00c2\u00a360 a night to stay in a better quality hotel because although we wanted to stay on a budget the Travelodge is only \u00c2\u00a350-\u00c2\u00a360 cheaper per night (we paid \u00c2\u00a3100 p/n) than a 4* hotel situated 100 metres away. On the plus side the location is good and the room and hotel were clean.\n\nReview 31:\nI wish we had read the reviews on Trip Advisor before we booked this Hotel. It is shabby, cold and dirty. The breakfast at \u00c2\u00a36.50 pp was a basic continental, not value for money, the cafe nearby serves a full english for \u00c2\u00a34.50. We will not be using this Hotel again.\n\nReview 32:\nDO NOT stay at this hotel. Arrived at 10.30 am and although check-in was not until 3.00 presumed we would be able to leave our luggage there but were told that that was not possible by extremely rude reception staff. Room was grotty. the mattress was just a mass of lumps. there was a building site outside the window of our room and also the hotel staff gathered there for a night time smoke and extremely loud, foul mouthed conversation around 5.00 am. Would never stay in a travelodge again\n\nReview 33:\nExcellent, central location. The room was perfect for a weekend break. It had all the basic facilities and a really comfy bed! The bathroom was clean, with a great shower. Our room was quiet, we heard no outside noise and were not disturbed by any other guests. We ate breakfast in the cafe opposite, which offered freshly cooked food, friendly service and was great value. This no frills hotel is ideal for short breaks, sightseeing and shopping, it offers great value for the location.\n\nReview 34:\non arrival chaos at reception,computer failures.Charged extra \u00c2\u00a310 for arriving early even though couldn't get in room as couldn't they produce room secuirty cards. Room dated,bed linen stained,wall paper pealing,hot tap broken,chair in room dirty and heavily stained.Overall appearance tired and dated.I've stopped in much better budget hotels.\n\nReview 35:\nHaving been regular Travelodge users over the years, we were disappointed with the standard of our room this time. We were in the old building on Drury Lane. The new building is better. The decor was shabby and tired, light fittings were broken, furniture was old and mismatched. The shower was broken and wouldn't stay in the fitting. There was no plug for the bath. It wasn't even good value for money. I think we have outgrown Travelodge - won't be staying again.\n\nReview 36:\nConsidering that we only paid \u00c2\u00a345 for a night this hotel was great. After checking in the Drury Lane hotel we were told we were in the other building but it is only 1 min walk so not a problem (and it did look nicer than the other one) It is a great location and could not hear any noice from the road outside. We walked to our show, restaurants as the location was excelent! Would recomend this to anyone else and will be using this hotel in the future\n\nReview 37:\nWow--what a bargain for London. 29 pounds per night for a central London location can't be beat. If I'd paid full price I might feel different, but the room was clean, the girls at the front desk wonderful (they printed out my boarding pass on Xmas night! ), and the room good enough. It was noisy, but you're right in the middle of everything. If you stay here, go to the Sainstbury grocery store right down the block by Holborn Underground stop for cheap food. We went around 9 each night and found that the ready made sandwiches would be marked down to next-to-nothing, which is a great deal in London where food is expensive and often not that good.\n\nReview 38:\nJust got back from two nights in London and I need to tell you now poor the Drury Lane Travelodge is; its the pits! This hotel is split into two, with the main block and reception currently being refurbed, we were sent across to the second building and the 9th floor. Something odd had happended in this room; as a double the room was a good size but other than the bed it contained no other furniture, just a big space where things had been in the past. Anyway, back to the main problem with this place THE BL**DY AWFUL NOISE! On both evenings (Thur/Fri) the racket from the nearby nightclub did not stop until 7am, at which time the traffic noise took its place. The acoustic meant that you could actually hear the conversations of revellers as they left the place from my room ON THE NINTH FLOOR! Do yourself a favour do not bother with this Travelodge.\n\nReview 39:\nThis hotel was not cheap- \u00c2\u00a3101 per room per night, for the 2 nights we stayed. It looks grotty from outside, although the reception area was more modern. We were overall satisfied that it suited our needs, given the underground strike- hotel in walking distance of all main attractions, including the west end. We walked just 5 minuted to the Aldwych theatre. No payphones. No phone in the room. No hairdryer in the room- you can borrow one but have 2 hours before they expect you to hand it back- if not, they come and get it from the room! Apparently there is wifi in the room, although we did not use it. The room was kind of clean although some surfaces (dressing table) were sticky and the carpet was grubby. We were given clean towels each day and the bathroom was clean. Tips- Book early for really cheap deals, lower your expectations, take a hairdryer and flip flops for the carpet!\n\nReview 40:\nStayed at a Travel Lodge for the first and last time.We arrived early told there was no where we could leave our case,try the British Museum!!! We could access our room at 2.30 . If we paid \u00c2\u00a310 extra we could go in at 12.30.Why? ?No shampoo,soap etc in room thougth there were 2 tea bags!! Room was cold,only a thin cover.Bathroom was dirty,gaps in tiles etc.Knock on door at 10.30am day od departure wanting to know when we were leaving? ?Are all Travel Lodges like this.We are coming in March for a few days BUT not to a travel lodge.\n\nReview 41:\nStayed here for one night 6th floor, some traffic noise. Good spacious room, clean, comfy bed. good shower/small bath, Fantastic location No frills e.g. shampoo or hairdryer but has soap and towels 2nd time i have stayed here, and would stay again, have recommended it to friends\n\nReview 42:\nStayed here with work for one night in May. Close to Holborn underground station. Arrived at the hotel and had to check in using the machines - so no help from the two attending receptionists, so if you dont want the personal touch, you will be fine. I had room 800 and something. My room looked onto another building so no nice view or anything. The room was very basic. No wardrobe, but a pole wiht a few hangers, a small desk and tea/coffee making facilities. There was a new flat screen tv in the room with a large variety of channels. The bathroom was clean but compact. No shampoo or shower gel, just one bar of soap, two towels and 2 plastic cups. If you are in London and want to spend your money on seeing the city, i would recommend staying here as the location is great and the room was clean, after all you really will only be sleeping here. Breakfast the next day was ok. Bacon, sausage, scrambled eggs, bread, yoghurts, cereals. Enough to get you through to lunch thats for sure.\n\nReview 43:\nthis hotel is in a brilliant location. so close to Covent garden, oxford street, Kensington, Buckingham palace etc etc, we walked EVERYWHERE we went, it was great. Its still really close to the tube as well though if you need it. the room itself was REALLY basic. no hairdryer, no bath towel, only one towel provided (in a double room) no phone in the room. the bed was really uncomfortable. the room was tiny, with barely enough space to walk around the bed. The TV was good, it was a new flatscreen. the room was clean and modern. we paid 96 pounds for the room. if i had have paid less i would have been happy, but i felt for the price, the facilities in the room could have been better. ultimately though we were hardly in the room because the location of this place is so great!!! !\n\nReview 44:\nI had doubts about staying here after reading reviews on this site. However, we were very pleased with our stay and wouldn't hesitate recommending this place to our friends. We were given a family room in the High Holborn building which was clean, tidy and well furnished. The beds were comfortable and we were given extra pillows on request. The staff were always helpful, and to be honest I think I would struggle to accommodate a family of four for 64 pounds a night anywhere else in central London. It was easy to walk to Covent Garden, Leicester Sq, Piccadilly Circus and Oxford St from this location. We would stay here again without any hesitation.\n\nReview 45:\nStopped for 3 nights and really enjoyed the stay. Never stayed at Travelodge before and was pleasantly suprised. Ok its not got all the comforts of more expensive Hotels but all the basics were their and all in working order and clean ( Breakfast was very good ). Not far to walk to a lot of top London attractions. Well done Travelodge.\n\nReview 46:\nWe stayed for just one night, fortunately! The hotel is in a very good central location, however don't expect to be able to leave your bag and explore London, you can but you need to pay \u00c2\u00a310 for early check-in. Our room (40) was tiny, dated, cobwebs on the 70's ceiling tiles, with a lovely view off the underground car park. The toilet didn't flush properly, no shampoo or shower gel in the shower. Whilst I appreciate Travelodge is a basic hotel, the room we had was very poor.\n\nReview 47:\nWe regularly stay at this location and on this occasion we were given a room in the newly refurbished section of the Drury Lane site. Yes the rooms are basic but it was clean and comfortable. My only gripe, like other reviewers, was the lack of a mirror above the desk which is where the sockets are located. Trying to dry my hair with the mirror on the far wall was a bit of a struggle.\n\nReview 48:\nClean modern room , well equipped although no air con or phone. A fabulous location on Drury Lane, perfect for theatres and Covent Garden, Leicester Square, Trafalgar Square. For the price, in London, very pleased.\n\nReview 49:\nAfter reading some of the reviews I was slightly worried about staying at this Travelodge, but have come back feeling very pleased that I ignored the negative reviews and booked it after all. We stayed at the High Holborn Travelodge in a family room on the 5th floor. The staff were very helpful, room was basic but clean, everything in the room was in working order, we had booked to have breakfast, we had no problem being seated straight away and food was lovely. We were out sightseeing after breakfast and came back early evening. It is the perfect base for anyone wanting to do the London Eye, Covent Garden, Trafalgar Square, Palace etc, everything is more or less within 15 minute walking distance. Will stay here again, unless I win the lottery then i'll stay at the Dorchester but for anyone wanting to visit London on a budget this is perfect.\n\nReview 50:\nVery poor service...forgot to deliver room breakfast bags (even though we specifically reminded them). Room/door keys failed to work after 1st day. Had a very arrogant reception chap who didn't want to resolve this until we pressed him. Room was dirty, grotty and very dark (even on a bright day) as it had a tiny window over rear carpark (room 109). Heating/Air Con had no instructions and didn't work properly. Refused to look after our bags whilst we awaited train journey for only a couple of hours! Would I stay here again......not if it was the last hotel on earth.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28851, "query_start_index": 28853, "query_end_index": 28853, "truncation_seperator": "... 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{"id": "2514906", "pid": "2514906", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI visited Paris with my wife and this hotel was excellent for our purpose. A very nice place to rest our tired bodies after busy days exploring Paris. The staff were very professional and attentive. This was the first visit to Paris for us and we found that the location of the hotel was perfect for getting around the 'must visit' locations. Plenty of good restaurants in the area when we returned to 'base camp' each evening. Getting to the hotel from CDG airport was really easy as Luxembourg RER is round the corner from Rue Soufflot which is round the corner from the hotel. Our room was smallish but well appointed and very clean with absolutely no street noise. It can be difficult choosing the right hotel in Paris but 'all in all' this was a very good choice.\n\nReview 2:\nMy boyfriend and I decided on the Hotel des Grands Hommes for our trip to Paris this fall, because of all the great reviews. We contacted through email and by phone, booked our room, paid the deposit and then received an email from them asking us to pay in full for the week that we'll be there! Needless to say we won't be staying there.\n\nReview 3:\nWe stayed here in March. Overall the hotel was a great little boutique that my girlfriend and I enjoyed staying in. Hotel was quiet and very close to tourist sights, bars and restaurants. Hotel staff was very helpful. Room wasn't very large, but it is Paris. Bathroom was nicely sized. The place was very clean and comfortable. We would definitely go back and stay at it again when we go to Paris.\n\nReview 4:\nMy wife and I spent five nights at the hotel and were entirely satisfied. The staff is very helpful and friendly and the room, with a view of the dome of the Panetheon, was first rate. We have no complaints about any aspect of the stay.\n\nReview 5:\nStayed for 2 nights as a long weekend in Paris for my Boyfriends birthday. The hotel was perfectly located for viewing all the sights and is only a short walk to Notre Dame. We had an excellent piew of the Pathenon but because of this we found it very noisy at night. The room was a perfect size (above average for the rest of Paris! )and very clean. The decor was fabulous. Didn't really have much interaction with the staff although the receptionist on the final day was very helpful and allowed us to store our bags while we spent the day site seeing.\n\nReview 6:\nlovely room and gorgeors view, nice staff and service. however, asked for toothpaste & tooth brush, promised it will be there but never appeard, maybe forget.......?\n\nReview 7:\nMy sister and I met up at this hotel from opposite coasts of the United States, and we could not have asked for a better experience. The room was lovely, and the staff went out of their way to make everything about our stay absolutely perfect. The location is great - literally across the street from the Pantheon. It's close enough to the fun of the Latin Quarter, Notre Dame, several museums and several different Metro stops to be convenient to everything, but far enough away from \"the action\" to feel like you're \"heading home\" to a nice quiet place at the end of the day (or night!). We're already trying to plan another meet-up in Paris, and we'll definitely go back to the Grands Hommes when we go.\n\nReview 8:\nWe spent three nights at the Hotel des Grandes Hommes (we were to spend 7 originally) and were slightly disappointed with the hotel. Although it was at a great location the room left a fair bit to be desired. The reception on the TV was very poor and although we were promised that it would be fixed immediately it was the same for our whole stay. Also the lighting in the room ws very poor and the internet access was virtually non-existent; that is to say that it did have connection but the service was too slow to do anything. I tried to use the internet at all times including 2am just in case it was a heavy user problem but even then it was completely useless. In the end we felt that we wanted to leave as the hotel wasn't worth the price we were paying. It was a disappointing end to an 8 week holiday as we had hoped to have a bit of luxury at the end of our time on the road.\n\nReview 9:\nThis hotel's location is very good. It's easy to walk around and metro and bus stations are very near. There are also many cafes nearby. It is a very comfortable and clean hotel that makes you feel at home. The staffs are all very efficient, hospitable and helpful. They will print out details of everything you enquire from the internet. However, the only thing is that the wifi is too slow so hotmail and facebooking is somewhat impossible. Other than that, everything is good and it is worth the stay. :)\n\nReview 10:\nWe stayed here in August 2008, and because we booked through their website far in advance we got a really good deal and ended up paying 90 euros per night. So I would suggest checking their website for deals before booking. Because of the cheap rate we didn't get a room with a view (except of a courtyard) but that was fine with us. The room was a bit small (not much room around the bed), but the bathroom was spacious. The location was great too, and reception was very friendly and helpful.\n\nReview 11:\nStayed three nights at the G.H. A hotel with character, good location, great cafes nearby, five mins. to R.E.R. station, charming room on fifth floor (51), front of hotel. Was a anniversary trip and were made most welcome by all staff . First night had a good sleep - quiet night- Second night little sleep - Pantheon opposite had work being done on it (putting up banners between the pillars using loud hoists). Checked windows were closed. Down to reception to explain problem, could not resolve problem as it was outwith the hotel, which to be fair it was, I was also informed no other guest had complained. This work stopped as 4.42am. Thrid night noted hoists still in place - bought ear-plugs at pharmacy down the road. These were required and worked as the racket started again late at night. A really nice hotel, but best pack some ear-plugs these banners will have to come down sometime! Would have given much higher rating if not for noise.\n\nReview 12:\nThe hotel is opposite the pantheon \u00a0in a very nice building overlooking the Pantheon. The lobby is small but very nicely decorated as were the rooms. The rooms are small with just enough space to get around the bed but are very nicely decorated and very clean. Rooming cleaning is good but can be done very late. The continental \u00a0breakfast is10 euros and includes a basket of bread and a reasonable croissant. We preferred to go to breakfast around the corner which had excellent croissants. The staff are nice especially the gentleman in the lobby.\n\nReview 13:\nGreat location, very well priced, the rooms are lovely if to be fair small but you need to remember you are in Paris in the suburb Latin quarter and there is a quaint \u201cBoulangare Moderne Patisserie\u201d just behind the hotel to stock up for the day\u2019s supply\u2019s and providing you are happy with a little exercise you are able to walk to all the main attractions from this Hotel. The staff are friendly and a delight to speak to The only thing that I would comment on they are refurbishing the hotel which to be fair does not blot your stay at all however you will not need that early morning call and \u2018lay-ins\u2019 for the more romantic my be slightly impaired and you are unable to appreciate the beautiful buildings fa\u00e7ade a fact that was not disclosed at time of booking but does not impact on the over all enjoyment of the hotel\n\nReview 14:\nWe stayed for 3 nights.. Wish we could have stayed for 3 more! Very Parisian, small but perfectly formed rooms. Plenty of cafes and bars in the area so no need to go far from base in the evenings if you don't want to. Great friendly service, close to notre dame n metro links. We would stay here again for sure!\n\nReview 15:\nWe stayed for four nights in this hotel. It is a very nice hotel, the staff is very nice, polite and helpfull. The location is excellent. The room was spotless. However, one day we came back to the hotel at 2.30 pm and the room was still being made. We had to wait downstairs for about 15 minutes. We did not eat breakfast in the hotel as we liked to eat outside. The room was a bit small and had not the view on the Pantheon as shown on the website. Our view was on a small inner court. We can fully recommend this hotel.\n\nReview 16:\nI stayed five nights in this wonderful hotel with a friend. Everything was just perfect. The superb location, the nice room (bathroom was new and beautiful) with a splendid view of the Pantheon, the kind and very efficient service delighted us during our stay. Definitely, my hotel in Paris. I strongly recomend it even for very exigent travellers. Maria da Concei\u00e7\u00e3o Sampaio de Sousa\n\nReview 17:\nWe really enjoyed our stay at the Hotel des Grands Hommes. My wife and I were there for 5 nights. They were very friendly and easy to work with. We had a superior room with a balcony view of the Pantheon. It was a spectacular view but the room itself was quite small, but I guess that wasn't a huge surprise for us as most european hotels rooms are. The staff was very outgoing and they made our stay pleasant. But the location is what really stood out to us. We were minutes away from everything. We actually walked to the Louve and the Notre Dame from our hotel. There were several nice restaurants/cafes just minutes from the hotel. You could find almost anything you needed close by. They spoke english and gave us tips and suggestions for our trip. We would definitely stay here again for our next trip.\n\nReview 18:\nThis was our fifth trip to Paris, and we have generally stayed on the Rive Gauche. The Grands Hommes is a small place, but we found the atmosphere welcoming and the whole building spotlessly clean. All the front desk staff were keen to help us, and the service was way above its 3 star rating. There's no bar, but the hotel makes drinks available to the room all day and night. We had a front room with a great view over the Place de Panth\u00e9on, and a good en-suite bathroom. All in all, a great place to stay that doesn't leave you feeling ripped off! Highly recommended.\n\nReview 19:\nJust back from Paris where i have stayed quite a few times before. However i have to say that this Hotel is nothing short of spectacular. Great staff and a wonderful view from our room of the pantheon. The buffet breakfast was reasonable, but the real focal point is the rooms, Would reccomend to anyone.\n\nReview 20:\nMy boyfriend and I went to Paris for my birthday weekend and really enjoyed our stay at the Hotel des Grands Hommes. It's in a great location with beautiful views of the Pantheon and less than 10mins walk from the Notre Dame. (Its also very easy to get to if you are travelling from London by Eurostar) The hotels decor is very unique keeping in style with its location. Our room was very clean and extremely quiet at night. We found the staff friendly and they also spoke excellent English. There are plenty of bars/cafes/restaurants in the locality. For a really nice meal reasonably priced there is a lovely French restaurant closeby called \"Le Vin Qui Danse\". We booked through the Hotels own website which worked out cheaper than some of the general websites as they offer some good direct online reductions. Overall we had a fantastic time in Paris and would definetly recommend this hotel!\n\nReview 21:\nThis little hotel is very nicely kept and in a perfect position to visit Paris. The hotel is clean and the stuff friendly. The room we have was very small, just two feet around the bed, but we were in the room very little so it did not matter much. It is just few blocks from the Latin Quarters, but in a very quiet neighborhood.\n\nReview 22:\nThe best experience ever and I've been to Paris 3 times. I would stay here again.\n\nReview 23:\nWe booked the hotel des Grands Hommes after checking out the trip advisor web site. We were not disappointed. The hotel is ideally situation in the latin quarter or Paris, on the quiet square of the Pantheon. 5 minute walk to the Metro station. The room was a good size, well decorated with a nice bathroom. You can choose to have breakfast in the dining area or in the luxury of your room. The breakfast was adequate but nothing special. Friendly and helpful staff and a great location make this a good 3 star hotel to stay in.\n\nReview 24:\nAll of my dealings with the hotel staff - from reservation inquiry to returning the key upon departure- were pleasant and professional. Much better experience than other Paris hotels of the same price point and star rating (i've been to Paris many many times). There are a few triple rooms that are particularly handy if travelling with a child. Yes, all Paris hotel rooms are small, but at least it was nice to be in a well-decorated one. If I had to comment on one area for improvement, the housekeeper did not come one day until 4:30 pm, which was awkward because we were already back from sightseeing and had to leave the room again for her to clean. Overall, I would highly recommend the hotel.\n\nReview 25:\nWe stayed 4 nights at Hotel des Grands Hommes - and it sure was a good choice. Not exactly cheap, but worth the money: Located in a quiet, but very central area, very friendly and multi-lingual staff, nice room for a family of four (including a baby bassinet and additional bed for our 3-year old). Our parents were located in the room directly next to ours. We can really recommend this hotel!\n\nReview 26:\nGreat Hotel, spotlessly clean, very comfortable rooms with tasteful decor, wi fi and wonderful views of the Pantheon. Extremely courteous and charming staff. Great location. Highly Recommended!\n\nReview 27:\nWe stayed at the Grands Hommes for 3 nights in November and truly enjoyed our stay. Roman checked us in when we arrived. He was very welcoming, which was such a treat after the long red-eye trip from New York. Our room was very cute and very french, even though it was on the small side. We had a nice view of the Pantheon and the city. The location of the hotel was great for walking to various neighborhoods in Paris, given its central location. We would not hesitate to stay here again.\n\nReview 28:\nWe stayed at Hotel des Grands Hommes for five nights, and had a wonderful stay. The staff was nice and helpful, the location was great, and the hotel was both charming and good standard; clean and with air-conditioning. We would recommend this hotel to all travellers! Couple, 27, Norway\n\nReview 29:\nWe stayed in the hotel for just over 2 weeks in the middle of July and had an absolutely fantastic time. I can't say enough good things about this hotel. We booked it as a result of the TripAdvisor reviews and we weren't disappointed! The room was great with an amazing view of the Pantheon, a very nice bathroom and a good size for Europe. Even better than that, the staff were exceptionally helpful. They were more than happy to make restaurant recommendations and reservations for us. If they couldn't get through at the time they'd call back later and let us know. At the end of the trip they printed out our eTickets and saved us a lot of hassle. The Latin Quarter is a great location with plenty of restaurants and shops just around the corner. If you want to go futher, the Luxembourg metro stop is just a short walk away. This hotel definitely deserves its reputation and we'll be staying here again when we return.\n\nReview 30:\nVery friendly and helpful staff. Room very clean and fairly spacious. Fantastic Location. Hope to go again!\n\nReview 31:\nThis is a very pleasant wee hotel at the side of the Pantheon. Nice, very clean room. Very helpful staff. There's a breakfast room in the basement which we didn't use- used a cafe down the street instead. They advertise a bar, but it's really just a couple of tables in the lobby, and they bring the drinks from next door. I'd easily go back. Quiet and relaxing.\n\nReview 32:\nMy wife and I spent 3 nights here in June and can highly recommend it. It is well located with a great view of the Pantheon, though we found the surrounding plaza to be fairly active, therefore somewhat noisy, at night. Our room was lovely and the bathroom excellent, even though the tub was small for two. C'est le vie. It is air conditioned which was needed as Paris got quite warm this mid June. There were many nearby restaurants of various sorts and the Luxembourg Gardens were nearby. They had some ongoing problems with the lift but they seemed to stay on top of that, which is good as the staircase is winding and narrow. Though relatively expensive I can give this hotel a favorable recommendation.\n\nReview 33:\nHotel lovely, staff very helpful and the breakfast was lovely and well presented. Room and facilities were just excellent. The staff could not have been more helpful. Booked meals when asked and helped to find places and gave directions.\n\nReview 34:\nThis hotel was wonderful! There was so much charm & the people at the concierge were so friendly & helpful! We found the location to be perfect... we were close to a major metro station yet we were away from the busy & crowded parts of Paris.\n\nReview 35:\nI have used Trip Advisor for a long time to find good hotels but this is the first time I am writing a review - because I really wanted to share what a great hotel this is. The location is very good - overlooking the Pantheon, but also not too touristy as it is right near the Sorborne and full of students. The room was very clean and comfortable. But the best part was the service. We stayed for 5 days and everyone at the front desk was great and very helpful.\n\nReview 36:\nI asked for a room with a view of the Pantheon as it was my daughter's first trip to Paris and a treat for her 13th birthday. We were given room 31 on the third floor, which although small had a great view and a lovely bathroom. Once we got used to the small room we loved it and didn't want to leave !! The breakfast was great and the waitress lovely even though she spoke no English and we very little French! She had a very kind and friendly manner. We would certainly stay at the Hotel again, the only thing that would improve it further is to consider having tea and coffee making facilities in the room as this would have been welcome when returning back from a long day sightseeing !! All the staff were friendly and helpful and we felt safe there even at night when out and about.\n\nReview 37:\nWe stayed at this charming small hotel over the Bastille Day weekend. We liked the atmosphere from the moment we entered the stylish lobby and got the slow but quiet lift up to the 5th floor. We recommend front facing rooms on the top two floors for the view over the square to the Pantheon and because the square can be quite noisy. Our room was a small double, beautifully decorated and with a very comfortable canopied bed. It was well equipped with large room safe and fridge, and a moderately sized ensuite. The attitude of the staff was excellent throughout although service in the basement dining room at breakfast was a little sloppy at times. Occasionally we found the lift mysteriously stalled on the service floor for long periods. Not cheap but well situated, clean and efficient.\n\nReview 38:\nThe Hotel des Grands Hommes, made our trip to Paris so much more enjoyable. The location was fantastic. The room was beautiful and our view over the Pantheon was unbelievable. My wife and I travelled with our 6 month old son, the room was large enough to accomadate the cot supplied and still leave enough room for us to move around. The staff where sensational and went out of their way to make our stay, be that much more enjoyable. To everyone at the Hotel, Thankyou. If you are reading this, I suggest you stay at The Hotel des Grands Hommes and I hope your stay is as enjoyable as our's. I am sure it will be. Happy travels.\n\nReview 39:\nLovely hotel in a great location. Easy to walk from nearby stations. Close to Luxembourg park. The rooms were very comfortable and nicely decorated. We didn't take breakfast because the immediate area is good for breakfast. The service was very friendly. I would definitely stay here again.\n\nReview 40:\nOutstanding hotel - well located, spotlessly clean, fantastic service, fabulous view. I couldn't recommend it more highly and it will certainly be my hotel of choice for Paris for now on. Head and shoulders above anywhere else I've stayed in Paris. Staff also recommended a fantastic little bistro just behind the hotel - L'estrapade. Always a nice touch when they really know the area well.\n\nReview 41:\nLocated across the street from the Pantheon and about 5 blocks from the Luxembourg Metro station (which is on a direct line to CDG Airport). No complaints.\n\nReview 42:\nclose to the city center, charming hotel, small and cute, but rooms are too small too!\n\nReview 43:\nWe just returned from a quite short 4 day trip to Paris & stayed at this hotel which we have stayed at before - we loved the room w & the location of the hotel is great as well however what made us most happy was the management and desk service - they were very attentive & helpful even checking on our last day that we were up & about after our wake-up call so as we would not miss our early flight - this is a very nice place to stay in such a wonderful city - gerard NYC\n\nReview 44:\nSpent 4 nights last week in Hotel des Hommes. Lovely boutique style hotel. Spotlessly clean with fresh linen on the bed every day. Ideal location, handy for Notre Dame, Louvre, Musee D'Orsay and strolling alongside the Seine. Quiet at night but still close to restaurants bars etc. Despite our advancing years, we liked the buzz of Sorbonne students in the area. Far superior to the \"retirement home\" feel of some places. Paris is great. In general people were friendly especially staff at the reception in the hotel. We found the best value and range of restaurants on the Rue Moueftard/Descartes. Go right as you exit the hotel and its about 5 minutes walk. For the price it would be hard to find a better hotel in Paris. Will definitely return.\n\nReview 45:\nHotel Des Grands Hommes is small but beautifully decorated. Our room was done in wedgewood blue with white plaster work and I felt like I was sleeping in a wedgewood bowl. Great location, great staff, impeccably clean and a truly beautiful and very Parisienne hotel.\n\nReview 46:\nNice hotel in a very good location, staff very friendly and helpful. Had feared the worst re room size after reading reviews of other Paris hotels, but these were fine. Beautifully decorated with roomy and spotlessly clean bathrooms. I would definitely stay here again\n\nReview 47:\nHadn't been to Paris for 20 years so decided to make a bit of an effort for this trip - a combined Wedding Anniversary/ Wife's Birthday affair. After some extensive TripAdvisor research and booking early (anyone out there remember Fred Pontin? ), I settled on the HdGH. And was very happy with it! Not to repeat everyone else's reviews: - great location - worth paying for the side with the view - helpful staff - they even arranged snow to make my visit more romantic Now, if only AirFrance hadn't lost my luggage on the departure...\n\nReview 48:\nLast stayed (in fact next door, at the Pantheon), some five years ago and the same excellent service, decor and attention to detail continue. The location is ideal for getting to everywhere you want to be, and the comfortable rooms a real pleasure to get back to after a long day. Will not hesitate to stay again and will recommend to others.\n\nReview 49:\nExcellent hotel very conveniently located to some of the main Paris sights. Great reasonably priced restaurants nearby. Hotel staff very friendly and the room decorated to a high standard. Would happily stay there again.\n\nReview 50:\nThree nights with my sisters at this wonderful hotel. All the staff were so welcoming and could not have been more helpful. The bedroom was beautifully decorated , very stylish and comfortable. The location is ideal only a few minutes from the metro station and the beautiful Luxembourg gardens. After spending a lot of time looking for a Hotel I can say we made the right choice and I would return without hesitation.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24422, "query_start_index": 24424, "query_end_index": 24424, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "94%", "inner_docs_start_indices": [176, 956, 1306, 1715, 1963, 2529, 2706, 3424, 4322, 4841, 5348, 6311, 6873, 7708, 8032, 8567, 8964, 9785, 10368, 10685, 11594, 11936, 12030, 12571, 13283, 13690, 13896, 14398, 14698, 15634, 15754, 16129, 16849, 17099, 17354, 17830, 18631, 19436, 20078, 20381, 20785, 20953, 21052, 21538, 22298, 22577, 22858, 23405, 23760, 23993]}
{"id": "2514795", "pid": "2514795", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe had a lovely stay here. We stayed for 4 days, then left for Provence for 6 days, and returned for 2 more days. They were very accommodating, held our luggage for us, gave us 2 rooms next to one another, and could not have been nicer. Location is great, but is a bit of a walk to the metro. Rooms are small, as noted by others, but are very charming, immaculate and have all modern amenities. Internet In rooms was spotty, but fine in the lobby. If you stay, it is worth it to have the breakfast included in your package.\n\nReview 2:\nThe lobby can speak to you about the quality of this hotel.The carpet on the stairs is worn through to the stair treds.The paint is chipped in the rooms , hallways and in the undersized elevator.Normal baggage can not fit in the very small room. The price is the worst part,210E per night + 22E for breakfast=$323.... Courteous staff,good location\n\nReview 3:\nSix of us female friends had 3 reservations for 3 rooms at this beautiful and well appointed hotel. We spent five nights and checked out. When we got our credit card bills, four of us had been overcharged by two nights' fees and two were undercharged. I e-mailed the hotel immediately. The hotel manager said he would not credit my credit card until I gave him the credit card number for the undercharged women. I gave him their e-mail addresses so he could straighten it out with them. The hotel never even responded to the other women's e-mail complaint for the overcharge. We filed complaints with our credit card companies who gave us our money back, but the hotel never gave any money back to the credit card company. What thievery! We will never stay there again.\n\nReview 4:\nThe location, the accomodation and the breakfast (yummi!) was really really good. It's a really good couples hotel. The rooms are quit small, but that's the \"Parisian Way\". There's lots of good restaurants in the area, and You live conveniently close to close to the Seine, the islands and Boulevard St. Germain, but conveniently away from the tourist masses. We loved it, we have recommended it for and will definitely go back.\n\nReview 5:\nWe stayed at the Hotel du Pantheon for 3 nights and recommend it highly. Excellent location, walking distance form the RER staion from CDG airport. The room was clean, quiet and spacious. We have been in Paris many times, and we will stay here again. M and D Vancouver, Canada\n\nReview 6:\nOne of the loveliest small hotels we've had in France. Cheerful, friendly and knowledgeable staff. Excellent facilities and amenities. Great location. Nice breakfast. Good air-conditioning.\n\nReview 7:\nWe stayed here in a Standard Room of the Pantheon Hotel for 3 nights and had once again a very good time in the fantastic city of Paris. The location of this hotel is OK, but the (standard) rooms are very small and for this size too expensive. Do realise that not all rooms have a view on the Pantheon. The rooms are well decorated and clean. The elevator cannot contain more than 2 persons and sometimes does not work. The water pressure of the shower is low in the morning. There is no storage room for luggage. Many previous reports on the hotel are too positive. There are many nice places in Paris and the Pantheon is just one of them. In my view this hotel is an average 2-star hotel on a good location. More critical reviews may lead to a better price-quality ratio.\n\nReview 8:\nThe location was picturaesque but a fair walk to the nearest Metro. The hotel room was comfortable if a bit fussy. The shower was the worst shower in all the 21 hotels (and cities ) we stayed in. Every time we showered the floor was flooded no matter how careful we were. This was because of the poor design of the shower screen. The hotel staff were quite cool and unhelpful. When we were leaving we requested a taxi the night before and then first thing the next morning, but they said none were available and suggested we drag our heavy International suitcases onto a bus to get to the TGV train connection. They couldn't have cared less. The breakfast was chaotic. In the end we ate for four mornings at the local cafe round the corner.\n\nReview 9:\nThis was my 7th visit to Paris and my first time at the Hotel du Pantheon. (the hotel that we usually stay in is in the same area but was fully booked) Having read all the fabulous reviews about Hotel du Pantheon on Trip Advisor, I was extremely disappointed in my 3 day stay there. The location is great and the staff is helpful but the room itself is just so, so. and not that charming. The mattress was extremely uncomfortable and needs to be replaced and the shower made everything in the bathroom wet. The whole place could use a face-lift. I have always been a big fan of trip advisor but now I am beginning to doubt the reviews. I would not reccomend Hotel du Pantheon to any of my friends.\n\nReview 10:\nAfter reading the excellent reviews on TripAdvisor we booked a room here for 3 nights of a week-long trip to Paris. What a mistake! We were so disappointed in the quality of the hotel. The decor is outdated and worn. Our room was musty and often smelled of cigarette smoke. The bathroom smelled of urine. The shower was broken with scalding hot water. Beds were uncomfortable. And the wireless internet connection in our room was spotty. The location is also quite a distance from a Metro station. We took a chance on this 3-star based on positive reviews, but from now on we'll only trust 4-star and above. Be warned!\n\nReview 11:\nWe just stayed at the Hotel du Pantheon and had a fantastic time. The rooms have a truly Parisian feel and the location is totally unbeatable. We were 3 friends on a nice w-e away and got room 62, which they can arrange for 3 adults - the views from our room, on the 6th floor, were breathtaking, overlooking the Pantheon and with the Sacre Coeur in the distance... They're not huge but are nicely decorated in a very Frenchy way and clean. It's got that \"oldie-goldie\" look about it. Service is very friendly. If you want a high class hotel, this may not be for you. But if you want a good value-for-money hotel, in which you do feel you're in Paris, this is definitely a great option! Next time I'm in Paris I will definitely repeat.\n\nReview 12:\nThe staff at the hotel were very welcoming, helpful and pleasant. While the rooms are small, (cozy for 2), they are nicely appointed and clean. The hotel is very well situated across from the Pantheon. The breakfast was very good and while not included in the price of our room was a very good value for the nice selection and service. Am planning to book there again when I return to Paris with my Mom and Aunt in May.\n\nReview 13:\nGood location. Comfortable, clean and polite and affordable. Air con so we could keep the windows closed. Good sound proofing so no problems sleeping. A very good option. The staff were not particularly helpful but not rude at all so no complaints.\n\nReview 14:\nMy partner and I scoured reviews and publications to help us to search out a small friendly hotel in Paris. We were thrilled with location. Dissapointed at the scaffolding . Arriving at 1.30pm Sunday we were surprised to find no-one at Reception. We waited, coughing and the like for some 5 minutes. The receptionist arrived and we were very dissapointed with her demeanour. Throughout our stay we found her most unfriendly, off hand and to be perfectly honest this spoilt our stay. Whilst the view from our 6th floor room was stunning, breakfast was dissapointing. 13Eu each, extra for eggs, ham cheese. For the money there are clearly better places to stay.\n\nReview 15:\nThis hotel was out of our budget and is on the expensive side but we got a very good deal last minute by pre paying for our room. Very nice and clean hotel located right next to the Pantheon. Not very well located metrowise. The closest is the RER Luxembourg which is also a bit of a walk. The main area where it is located is very commercial but we walked around a bit and stumbled upon Rue Mouffetard which is a non touristly quaint little street with tons of good restaurants, cheese shops, chocolate shops an creperies.\n\nReview 16:\nThe Hotel du Parthenon is a rare \"best buy\" in Paris hotels these days. We stayed there for 10 days and the price fluctuated almost daily, but the average cost, including breakfast delivered to our room, was $200. The service is very congenial and the place is clean, well-located and extremely clean and well-maintained.\n\nReview 17:\nThere's not much new to say about this little hotel. The location is perfect, the view in the evening over the Pantheon is lovely. Everything in the hotel is spotlessly clean, pretty, well maintained. We booked the upgraded room and were given room 52. It was a good view, but if that was the upgraded size, then, I can't imagine the regular rooms. It was tiny; I couldn't actually walk between the end of the bed and this huge piece of furniture, I had to turn sideways. Not really an issue since you're only in the room to shower and sleep. Don't book the hotel's breakfast for 12 euros. Just down the street to the left of the hotel is a very small cafe called Deli's cafe or something...croissant, coffee, fresh OJ for 4.50euros. And there's a great crepe place across the street, creps to go (or something equally cheesy, but it's good food and cheap wine).\n\nReview 18:\nMe and my wife stayed for 9 nights in August/09. We chose this hotel based on another reviews from other Tripadvisor members, and they not disappointed me. The hotel has a good value for price. What is remarkable: 1 - The staff is lovely and very helpful; 2 - The atmosphere is romantic, a good choice for couples in a romantic trip, but could be enjoyed for families too. Also, the breakfast room is remarkable; this location is under the ground (but with good ventilation, very comfortable), in a medieval style. I found very interesting! 3 - The location is perfect! in a quiet place, near from metro and Jardin du Luxembourg, plenty of restaurants and other stuff nearby, also near from Quartier Latin's nightlife (but not so near to hear the noise); 4 - They offer high speed Wi-Fi Internet. In fact, sometimes we experienced some slowdowns, but in average, the connection speed was ok for the basics (e.g., accessing e-mails, browsing pages). Trully, this hotel is really a great choice!\n\nReview 19:\nThis is the 4th hotel I have stayed in in Paris over the past 5 years and the one I will definitely return to! We had a standard room, no Pantheon view, but with a balcony from which you could see the Sacre Coeur! Very spacious room by Parisian standards, what a relief not to be tripping over things, and very spacious bathroom. Very clean and absolutely silent! Good breakfast, even better when included in price (who would pay Paris hotel breakfast prices with the current exchange rate?) and nice staff. Only one minor gripe which did not spoil our stay at all - we booked on the hotel's website, which took our credit card details and told us it would take 175 euros from us. At check out we pointed this out to the receptionist, but he said no, no money had been taken. When we got home we found out he was indeed correct, but I wish hotels would not do this. (Although in future we will check credit card statements more carefully). Oh, and I left my phone in the room which the hotel posted back to me. Merci Hotel du Pantheon, a tres bientot, j'espere!\n\nReview 20:\nWe booked 4 nights in July at the Hotel du Pantheon during a winter special offered last February. We had to pay at the time and the charges were non-refundable, so there was some risk if our travel plans had changed. In any event, our plans did not change and we enjoyed our 4 nights in a surprisingly spacious (by Paris standards) room at an average of less than \u20ac100 per night. The hotel is located in the 5th Arrondisement at the edge of the Latin Quarter and within 10 minutes walk of Ile de France. The building is charming, housekeeping was efficient, and the staff were helpful. Our room was nicely decorated and both bath and bedroom were quite spacious. For the money we spent, an incredibly good value.\n\nReview 21:\nThis is a great hotel!! Location was awesome. It was a distance from the nearest Metro, but you were able to stroll through a great part of the Latin Quarter to get there. Easy access to all of Paris, 5 min to Notre Dame. The view was obstructed with the construction, but what do you want to be in your hotel room for? The only view I care about I can see in a room with no windows, if you know what I mean. We stayed in #30, and it was very spacious. Plenty of room for bags, and ample room in the bedroom. The shower was a little tricky, so take baths, they're funner together anyway! Great stay, and plan to return! Deli's Cafe right around the corner on Soufflot is great. Try the Raspberry and Chocolate tarts, together!!! There is a fantastic bakery toward the Metro stop at Monge. Fantastic quiesce! And across the streat is a great place (Le Grenier) for fondue, and the Rose table wine is really good. Anyway, from what I saw, and researched like crazy, this is one of the best and most affordable in Paris.\n\nReview 22:\nMy husband and I stayed here with two of our friends in the early part of November, 2005. The rooms were very clean and quite large by Paris standards. The staff were not as helpful as we would have thought having read the previous reviews. On our first day we got stuck in the elevator with our luggage and instead of offering any apology I got the feeling that we disturbed the front desk. The hotel is in a very nice area, near plenty of bistros and small stores. It was quiet and restful.\n\nReview 23:\nWe stayed at the Hotel du Pantheon for three nights. We wanted a quaint hotel in a great location and were not disappointed on either count. The front desk kindly upgraded us, and even though we arrived a little early for check in we were given our rooms right away. The view from the room was more than I could have hoped for - overlooking the amazing Pantheon. The staff were endlessly helpful, the room absolutely spotless, so we simply could not have asked for more. We would return in a heartbeat. The location was perfect - loved the Latin Quarter. Walking four minutes to Rue Descartes where every conceivable artisan baker, chocolatier, fromagerie etc etc was there to be enjoyed was all I hoped for. All the major sights were either walkable or easily reached by the metro. A perfect holiday!\n\nReview 24:\nCharming hotel with many period features. The rooms are well appointed with traditional furniture. This is a small hotel so expect a cosy, homey feel. The staff were very helpful. The location is literally next to the Pantheon in the 5th. I had a view of the square that also included the Eiffel Tower and Sacr\u00e9-C\u0153ur.\n\nReview 25:\nWhat a perfect stay my husband and I had!!!! We were in paris for business and a bit of pleasure too. The hotel is charming. Decor very French and so nice. Super clean with nice size rooms! Good shower and large enough bathroom. Breakfast was included and fantastic served in a lovely breakfast room that I was sorry to leave when breakfast was over. Great coffee too!!! I can't say enough about the wonderful and very helpful staff!!! I would recomend this hotel to all!!!!!! !\n\nReview 26:\nWould recommend this hotel. Very clean, comfy bed. We had a superior room with a great view from the 4th floor. Room wasn't big like many in Paris.\n\nReview 27:\nMy daughter and I stayed here twice and fell in love with everything about this hotel, our room looked out to the Pantheon, very awesome staff Parick and Jenna who reccomend ed the best dining experiences close by,very quiet at night; loved it thank you all\n\nReview 28:\nWe stayed for a week at the Pantheon Hotel. This is a small hotel which has the private feeling of a hotel with a warm touch of a B&B. Is extremely clean, nicely decorated with a charming style. The staff was extremely helpful and nice. Our room was quiet and comfortable. It was more of what I expected for a 3 star hotel in a big city.\n\nReview 29:\nWe found the Hotel Du Pantheon to be a charming and rustic place to stay in a great location in Paris. The rooms were large and had a spectacular view of the pantheon, not all rooms have a view however. The service there was great, especially the breakfast which can be taken in your room (free of charge) or in the main dining room in the basement. The beds were not the most comfortable in the world but definately acceptable for our two night stay in Paris. You can walk to the metro train stop (Cardinal Lemoine) but it's a good 4 blocks away, definately doable and we used this stop for our excursions to Paris, any farther and it would have been far in our opinion though. Definitely use the Metro, it's easy, cheap and convenient. Great view of the eiffel tower in the distance from the front steps of the pantheon at night too. Also, if you are considering the Hotel Grand Hommes, it's right next door, so both hotels are in a great location for Paris.\n\nReview 30:\nThis hotel was in an ideal location, near the Pantheon and handy for the RER to the airport. Our room was recently decorated and a good size with a well-appointed bathroom and although it was on the ground floor, very quiet. The staff were very friendly and helpful and the breakfast was excellent with a good choice, even for someone who is Coeliac like me and requires gluten-free food. There are plenty of good restaurants within easy walking distance and we would definitely go back.\n\nReview 31:\nI stayed at this lovely boutique hotel based on reviews on Trip Advisor. I could not have been happier. The location was excellent - close to subway and sights of Paris. The hotel was small and personal. My room was beautiful, with fabric panelled walls, and a wonderful balcony with 2 chairs and a table with views of Paris - perfect for sitting out in the evening and drinking red wine and eating cheese and bread. The staff were very helpful and spoke in English well. The only criticism I could think of was the transport that the hotel organized for me to the airport. The limousine service did not show up resulting in trying to get a taxi on a wet day in Paris. I almost missed my flight. I would not recommend using the transport recommended by the hotel at all. Taxi is fine. Everything else was perfect and I would return in a heartbeat.\n\nReview 32:\nWe chose the Hotel du Pantheon on the recommendation of two different friends in Australia, due to the location and its traditional French stule and character. We were grateful for the assistance of the staff, especially Jenna, who helped with bookings and directions.\n\nReview 33:\nThis hotel is in an excellent location, very quiet and clean yet only a few minutes walk to the cafes, restaurants abd shops. The staff were very friendly and helpful and the room was lovely with a very large bathroom with bath. It was on the ground floor opposite the reception area, so I could hear some people coming and going. Next time I would ask for another room if possible. We didn't have the breakfast at the hotel but found a lovely restaurant nearby which serves a continental breakfast for 6.50 euros. I would recommend this hotel, it was worth the money and I would return here again.\n\nReview 34:\nThis hotel is well run and gives the visitor a good location, a fine view, plenty of nearby restaurants and a good nights sleep. The buffet breakfast (included, if you want) was very good. Our room was on the 5th floor and overlooked the Pantheon. Throwing back the curtains was a great way to start each day. There is a metro station (Luxembourg) nearby and the Paris metro is a fast and easy way to travel. The staff was very helpful and friendly. I would certainly return to this hotel.\n\nReview 35:\nWe enjoyed our stay with your hotel. The location was excellent and the staff was very accomodating.\n\nReview 36:\na pleasant 2 night stay in a pleasant room with a fantastic view of the Pantheon. The staff were courteous,helpful and informative arranging taxis when needed. Breakfast service could be improved. No one enquired as to our needs other than tea or coffee. Would have liked bacon and eggs one morning but no one asked and you just helped yourself to a continental breakfast. Still, happy to recommend the Pantheon Hotel to prospective travellers.\n\nReview 37:\nWe booked the special winter rate at this hotel which was really good value, we opted for a room with a view which was well worth it. Would definitely stay there again.\n\nReview 38:\nI wanted to spend a romantic weekend in Paris with my wife, and after checking different reviews on Tripadvisor, we opted for this hotel.Well, it was beyond our expectations. The location is perfect for exploring a nice area of Paris; besides, we had a room with a fantastic view of the Pantheon. The decor of the rooms is not your usual algid hotel wallpaper and furniture, which adds to the charm of the place. Overall, a nice and romantic little hotel in the heart of Paris.\n\nReview 39:\nA charming hotel which has the double bonus of being both at the heart of things [A minute from the Sorbonne; fifteen minute leisurely stroll to the Ile-de-la-Cite and literally across the street from the Pantheon] and yet also unhurried and civilised with excellent staff who were most helpful. This was our first trip to Paris and the hotel's ambience was a contributory factor to a memorable holiday.\n\nReview 40:\nWe've stayed at the Hotel previously and had a wonderful experience. Once again, we were not disappointed. The location is ideal for visiting a number of nearby sites. The Latin Quarter is busy but fun. The front staff were very helpful in making suggestions, assisting in booking a shuttle to the airport for the four of us. And the breakfast in the hotel is really very convenient. The hotel is quaint and, of course, its location across from the Pantheon was really a delight on Bastille Day when the area fills up with people looking off toward the Eiffel Tower (in the distance) and the fireworks. We booked directly from the Hotel website and this provided us with an excellent rate. I've done this before and would highly recommend doing so. They have various specials and it is worthwhile to check these out.\n\nReview 41:\nThis hotel was great. Very clean. Good breakfast every day in our room (extra $$, but worth it to get a good meal first thing in the day) Nice sized room. Not huge, but plenty of room for 2 people. Not super close to a Metro stop, but pretty close to an RER station. The hotel facade was under construction when we were there so there was scaffolding outside our window which wasn't great, but we weren't there for the view from the room. (which was nice of the Pantheon, through the scaffold) The phone calls to the US from our room were SUPER cheap. WAY less than using a cell phone. And nicer than standing in a phone booth using a pre-paid card. We missed our connecting flight to Paris so we didn't check in until almost midnight, but they were very nice. Didn't give us any trouble about being so late.\n\nReview 42:\nSmall, clean and comfortable. Staff very friendly and helpful. Close to shopping, tasty restaurants, and bus services, nice view to of the pantheon, would stay again at this hotel for sure.\n\nReview 43:\nWe loved staying here. The rooms were very clean and the staff were friendly & helpful. I was worried when I seen other reviews. The room we stated in was quite small - but had lovely french character and furnishings - unlike the bland hotels I'd normally stay at. The location was good too - lovely cobbled streets outside and round the corner from shops and restaurants I'd definitely reccommend staying here!\n\nReview 44:\nSmall but clean room. Good bathroom, easy to use temperature control on shower. Room safe is a bit small and was locked on arrival. No kettle in room. Excellent view of Pantheon. Included breakfast with the offer I got. Continental only. Multiple reasonable cost places to eat nearby.\n\nReview 45:\nMy daughter and I stayed here for 3 nights and loved it. The bedroom was charming, and although the bathroom was small it was fine. Above all it was really clean. We had a lovely view of the Pantheon and air conditioning. Not to be sniffed at. Not all Paris hotels have AC and trust me you need it on a hot August night. The staff were super friendly and really helpful. We had breakfast out every day but did decide to try it on our last day. This is where the hotel fell down. We walked in and were disappointed with the choise and quality. Mind you it was 10.00 and they close at 10.30 but even so we expected a better lay out. Needless to say we didn't stay. But, in summary, a great hotel, great value and great location.\n\nReview 46:\nVery polite and helpfull staff. Beautiful room with a divine view. Very quiet situated although you are in the middle of St.Germain and walking distance of Jardin Luxembourg. High standard hotel with a very serene atmosphere.\n\nReview 47:\nA wonderful first stay which was made all the more special by how friendly and welcoming the reception staff are. Nothing was too much trouble. And it was immaculate. Only critism is that our room (number 10) whilst really lovely was next to the lift shaft so I was disturbed a little by the lift motor. Probably wouldn't happen if you are higher up or further along the corridor. The views, rooms and decor were all superb! Would not hesitate to make a return visit.\n\nReview 48:\nI stay in Paris fairly often on business trips, and like to stay at different smaller \"Parisian\" hotels. The Hotel du Pantheon is now at the top of my list. Perfect location, with a 3 block walk from the RER B line (Luxembourg) to/from CDG, and right on the Pantheon Square overlooking the Pantheon. A short walk one way to a lively Place de la Contrascarpe, and the other way to Luxembourg Gardens and St. Germain. A tremendous restaurant, La Coupe-Chou, just on the other side of the Pantheon. Very nice room and comfortable bed with newly remodeled bathroom, larger than most. Outstanding service, and nice helpful staff.\n\nReview 49:\nWe spent 3 nights here August, 2004. Our room was on the top floor(6). The top floor is iffy in most European hotels but this one was roomy enough, no weird sloping roof, etc., and the view was GREAT. We could see the Sacre Coeur fom our window! Would recommend the 5th floor also, which has little sliver balconies, but not as good views. The 1st floor would be a nightmare-loud and busy. No problems during our visit with the a/c or the lift(although there had been during the week before our arrival--use the stairs) . Extremely clean. Front desk people speak english, are friendly.Also available is a rare commodity over there--ice. They have a sister hotel next door. Didn't go in but looks similar. This location was perfect as it is off the beaten path and quiet (it does border a mausoleum,after all) but cafes and shops are a very short walk away. A little further walk is required to get to the RER(Luxembourg Garden) or Metro(Cardinal-Lemoine). Would stay there again\n\nReview 50:\nThis is a fabulous location. A short walk to the RER and Metro lines. Two blocks from the beautfiul Luxembourgh Gardens for a stroll or sit in the sun. Good restaurants near by. The room we had was very small, but had a nice modern bath. All the things we needed were there. We went from laughing about the room size when we first entered the room to concluding it was a charming place to stay. Would stay there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27742, "query_start_index": 27744, "query_end_index": 27744, "truncation_seperator": "... 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{"id": "2515861", "pid": "2515861", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe reason we chose the Hilton we used our Amercian Casino Guide 2006, and got a rate of $55 per night, 2 night max, cant beat that. Once we arrived, it only took 5 minutes to get checked in, the staff was very friendly and professional. They had our players cards all ready printed up. We got in the room, and it was twice the size of normal rooms, with a fridge and a bathtub that can hold 2 people. The room didnt contain a coffee maker, and we dont drink coffee, no big deal. We needed 4 more pillows and we noticed the lightbulb was burned out, but housekeeping was up in a flash.\n\nReview 2:\nWe loved everything about our stay. Thank you Hilton family.\n\nReview 3:\nI found this hotel online. Found a good deal, that's the only plus about it.... The room was very cold so I mover to another and had the same problem. Wanted to get Cleaned up for the Vegas night life and there no hot water. I'm truly unhappy. Makes my hole trip suck. Don't did it go some where else. You'll feel better about your stay.\n\nReview 4:\nJust stayed at the Hilton 11/10-14 and I have to say I was disappointed with the hotel. The rooms are old and outdated. The shower is horrendous. The main air filter in the ceiling looks like it hasn't been changed in over a year. The restaurants are expensive and the food is just ok. The only good thing about the place is the sports book. The number of screens and their size are impressive. The downside is that the cocktail waitresses came through about once an hour (if you were lucky and tip well). The hotel obviously doesn't respect the betters and doesn't provide the service you would expect when laying down some $$ on the games. The crowd there is a mixed bunch of betters, tourists and some mental patients. I will most likely not be staying there again. I would prefer a smaller book in a better hotel for a cheaper rate.\n\nReview 5:\nWeather and pool area were fabulous. Rest of Hilton was like Vegas - overhyped with little substance. Hotel was too large, as were most of their prices. Rooms adequate. $20/day for exercise room which they call a \"Spa\" - even for hotel guests. $3 coffee. Bring your laptop if you have to communicate electronically - $7.50 for 15 minutes of Internet access in their \"Business Center\". Slot machines that didn't even tease me for a little while; had better luck elsewhere, including at the airport. We stayed at this location before it became the \"New\" Hilton and prefer the old. Thank goodness for the wonderful weather......\n\nReview 6:\nOnly thing that I like is the buffet coupon, other than that, everything is terrible. The sound proof in the room is terrible, I can hear my next door neighbor's baby/toddler whinning all night long. The bathtub pipe is leaking. The shower is terrible. I can still see the stain from previous user. I have to use their towel to clean the tub myself before I took my shower. No coffee maker inside my room. Very limited tv channel, I mean \"LIMITED\". I was staying in Treasure Island not long ago, they even have one chinese channel. LV Hilton doesn't even has Kids Channel. TERRIBLE!!! The elevator is horrible during check out hour. Took us 30 minutes waiting time. If my kid is not with me, I rather take the stairs from 14th floor.\n\nReview 7:\nIts our first stay at that hotel. Reaaly like service there. Entertain also at night.\n\nReview 8:\nI recently stayed at the Pointe Hilton in Phoenix and it was exceptional. I won't ever come back to the Las Vegas Hilton. The only pleasant staff were in the Mexican restaurant and the gift shop. What would it take for a front desk person to even smile? The restaurants and the gift shop were 3rd rate. The interior design and furnishings are dated and worn out. Worst indignity - they charge $20 per day if you want to use a treadmill! I travel for business and always make sure that the hotel I'm staying in has a fitness facility so I can keep up my fitness routine. There's no way my company or I will pay the extra $20. This charge is plain cheesy and reflects badly on the Hilton chain. Wake up hotel execs - bad experiences like these influence busness travelers in their future hotel choices!\n\nReview 9:\nWe have stayed at this hotel for several years for the annual CES convention. Upon arriving we are told that they are no longer a Hilton hotel not sure why no one told us this beforehand. The service was not the same although many of the staff were the same. Over priced rooms 350.00 per night due to the convention - Food was over priced the coffee shop was fairly reasonable however on this trip we had to send our foos back several times because it was cold or not cooked to order.. Needless to say were not going back to this hotel.\n\nReview 10:\nThis is where they do the \"Star Trek\" experience/ tour. We got our fill of all things \"Klingon\" at the expo while staying in large clean rooms with great staff and service. Older end of the strip, its easy walking distance to many of the larger casinos. (Circus Circus, Excaliber)\n\nReview 11:\nMy husband and I stayed at the Hilton 4-15/4-18 we went for the bull riding at Mandalay Bay. The Hilton hotel itself was just amazing, but there can be long lines to check in or out. Also, buy a bus pass for around $5 and ride the bus instead of a taxi...........they can be expensive. Try the Rio hotel buffet......again a long line but worth it.....they have every food you can think of from crab legs to soul food. My husband and I will be back in Oct. for the PBR finals. Oh.......One more big one I almost forgot.......WEAR COMFORTABLE SHOES....\n\nReview 12:\nBooked this hotel trough booking.com with huge discount (from $999 to $199) so it was a great value for the money. The hotel doesn't look much from the outside, but inside is a tipical Hilton, clean, with great rooms. Got an upgraded room for free! Casino is huge but comparing to others on the Strip not really breath taking. Pool looks bigger on photos, nut is ok, mostly visited by kids and middle aged guests. Pool parties are for middle aged too (guy with a guitar, country songs etc). Location is ok, but off the Strip (10 min walk from Riviera hotel). They charge high speed internet $13,99 (hate that). Food: Pizza Hut, and a few low budget and high budget places. Great coffee at Paradise caffe. The smartest thing is to eat at Hilton buffet - great choice of foods for $14.00 + tax (breakfast and lunch) and $17.00 + tax. Sounded expensive to us, but other places in Vegas are even more expensive and don't look that nice.\n\nReview 13:\nExtraordinary lack of service. No coffee making facilities and fridge in room. No security in hotel, anyone can access lifts and corridors - worrying esp since hotel is very busy.\n\nReview 14:\nIt's been a while since I reviewed a property, but this \"Hilton\" was so disappointing that I couldn't let it go. This hotel is so incredibly dated I feel bad for their marketing team to pretend it's a \"great\" destination. My bathroom smelled moldy - was clean enough, but smelled nasty. The carpet was disgustingly dirty, the casino was just nasty (not that I spent a lot of time there), and the Paradise Cafe, while reasonably good, was overpriced and not resort-worthy, either. The wait staff was lazy, and I'm sure while it was nice when Elvis lived there, it has fallen into disrepair (and it's well known in the area). Save money and take cabs. The hassle of cabbing to the convention center - which isn't even all that close--is worth not staying here.\n\nReview 15:\nI was extremely disappointed with my stay. I excperienced numerous problems during my stay in which I brought to the front desk manager. He informed me that there wasn't anything that he could do for me and that I should have told him about my experiences earlier. I informed him that I was attending a conference which lasted through the morning and night. He informed me that when I stay at the hotel again, he would upgrade me to another room. I do NOT plan on staying at this hotel again nor will my employees. This was terrible customer service especially the way in which it was handled!\n\nReview 16:\nI made reservations on line and booked two rooms. When i arrived at the front desk the girl was very rude. She put me in king room , I asked her how are four people supposed to fit in a king bed? she replied that it wasn't her problem. I finally was able to get her to put us in a room with two beds. She still put us in the wrong room, it was not what i booked. I spoke to the superivser Ross and the only thing he could do was give us the room at 3:00pm on our last day. I would never stay here again because of the service. Several of the people especially at the food places seemed to hate their jobs, the attitude and service was horrible. You would expect much more from a Hilton hotel and this hotel did not deliver at all. This was our first family vacation with all my kids and the Hilton and the staff made it very disapointing. From check in to check out it was a bad experience. Don't stay here if your looking for service.\n\nReview 17:\nI have stayed at this hotel 3 times, because I was forced to due due to work ... It survives only because of its location next to the Convention Center. It is probably the worst value for the money (other than location) of all of the hotels in the area. Their serivce is poor and their rooms are outdated.\n\nReview 18:\nI had the pleasure of staying at the LV Hilton last weekend. Having read some of the negative reviews I did not have very high expectations. Let me tell you from the Valets to the Front Desk and room ( parlor suite ) I could not have been happier. Don't believe everything you read ! This was our first stay at this hotel and I would return for sure. The casino was not too busy which made it nice for gambling. We took the monorail up to the strip one night, 5 bucks each way, what a deal. Nice pool area with hot tub, really seemed like a more local crowd, everyone real friendly. Only negative was the buffet for dinner, I don't know if we were a little late but some items were a little picked over :( They did have plenty of oysters and shrimp though. I must acknowldge Chris at the front desk, He was so warm and friendly, great customer service ! If you want a nice hotel off the strip I would highly reccomend the Hilton\n\nReview 19:\nThis is not a hotel I would ever stay at again. My husband and I stayed in a premium room there was no coffee maker in the room and Internet was 14 dollars for 24 hours, we had to ask for extra toilet paper and towels and water was $4 a bottle. Our room was not even touched by house keeping until the day be for we left we were there 4 days. When we went down to the casino it took forever to get a drink. This hotel did not have a medic on call incase of some one hurting themselves and the closest hospital is at least a 6 hour wait on a week night. This hotel to my husband and I is a far cry from the awesome place that Las Vega is I think Elvis would be furious\n\nReview 20:\nThe LVH is tired, even the recently renovated rooms are still dreary and old. The bed was reasonably comfortable and it was quiet. The service was standard. Pizza delivery menus were pushed under the door on a few nights so I wonder about security. The gym was a disaster - two of the seven treadmills were broken and one of the three ellipticals were also broken. The room was a crowded, dak interior space that could not be called a spa by any standards. The final insult was the charge $20 a day for facility that was woefully inadequate and substandard.\n\nReview 21:\nThe cold water in both the sink and shower were horrible... it was so hot that we would have been burned alive so we could NOT shower at all. The tub drain was horrible and barely drained. We had to bath using washcloths and running the tub faucet because the shower was burning us. The tub faucet was at least tolerable but it was like camping, seriously. Not what we expected from a Hilton. We complained 3 times and they kept saying they'd fix but never did. They would NOT change our rooms because they said they were sold out so what we got was 2 free buffet breakfasts (whoopie). The bed was extremely hard and very uncomfortable. Last time we stayed here, we had major issues with the heater not working and it was freezing. We are done with the Hilton Las Vegas. Very poor service and terrible facilities. Motel 6 would have been a step-up, seriously!\n\nReview 22:\nAfter reading the reviews on the Las Vegas Hilton, I decided to take a chance and stay off the Strip for the first time ever. I'm happy to say it was definitely worth it. The North Wing, as promised, was great. I don't know about the other rooms that have not been remodeled, but the new ones are a great value. Everyone on the staff from the front desk to the night crew are extremely friendly and work hard to make guests feel at home. The rooms are well stocked, good size and very comfortable. The beds are amazing! My only disappointment was the size of the pool, which is small for the size of the hotel. Otherwise, I would definitely recommend it and I will stay there again. I'm done with the overpriced, impersonal big name Strip hotels. Keep up the good work LV Hilton!\n\nReview 23:\nWe were disappointed to be given a standard room after reserving and paying for a Superior Strip View room . Our room was not available the first night. We were able to move rooms the second night. Only after I spoke with the Manager and requested the difference in price was an adjustment made for the additional money that we paid for the superior room. However, we have stayed at this hotel many times and this was the first negative experience. We like the convenient parking.\n\nReview 24:\nI like this hotel. Room is clean and the price is cheap.\n\nReview 25:\nMy wife and I used to stay at the L V Hilton Regularly. They advertised an incredibly low rate and we wanted an inexpensive get away. The price was so low we were a little concerned the hotel may have deteriorated. We need not have worried. They hotel was still beautiful, restaurants were very good, and the staff was attentive.\n\nReview 26:\nmy husband and i stayed here for three nights, and found nothing to complain about. We arrived early, and checked in with no wait or complications. Our room was nice, clean, and had the most comfortable bed ever! The hotel is a five minute walk from the strip. it also has a monorail stop, making it just a short ride and walk from everything! We used the Monorail a lot, it was so convenient. We played some slots here, and the cocktail waitresses were very prompt. This hotel was everything we expected and we enjoyed it completely.\n\nReview 27:\nI have used the Hilton chain for a good part of my 3 month stay here and this was the worst. No invoice was provided to me and then when my credit card statement arrived, i questioned a long distance phone call which was made from my suite (I have a US cell phone) and did not use hotel phone and no offer of reimbursement was made. I was also charged for 4 days of internet usage and only signed up for 3. Buyer beware!\n\nReview 28:\nCheck in was easy and quick. We had made our reservations on line and everything was correct. Our room was oversized, a comfy bed, great view from the 25th floor and best of all two chairs; one with an ottoman. There was a also a small fridge. The building is located at the end of the strip and has a monorail stop and also a parking garage for guests that want to self park their cars. This was our second visit to the hotel and we felt it was a good visit. What could be improved? A reading lamp to go with the arm chairs, thicker towels, a coffee maker and a freshing up of the corridors. The small coffee/sandwich area in the main lobby has very tasty sandwiches. The other food we had there was average, but service was very good. Bear in mind that this is an older property, but well maintained and staffed and I think the rooms have been recently refurbished. Everything in our room had a fresh look..\n\nReview 29:\nSpent 3 nights here starting Oct 27th/2011 and I admit I did not have high expectations after a 5 night stay in 2008. However this time I did pay for and receive a \"Premium Room\" and it was very nice. Recently renovated (according to the front desk),22nd floor.Very comfortable bed,high end linens,lots of room and geat maid service. Some other parts of the Hotel have changed very little since my last stay-the prices at the Paradise restaurant are ,I think,the same as 2008. A pleasant surprise! No resort fees and the pool area is very pleasant and NOT crowded.\n\nReview 30:\nOld hotel, so the king sized beds are tiny - I'm only 5'10\" and my feet stuck out the end! They gave us an uncleaned room at first, and when we complained \"upgraded\" us to one that was cleaned but still crappy. The beds are rock hard and lumpy - and the pillows are lumpy and small. I woke up with a sprained neck after 4 hours sleep and we got out of that place asap and went to caeser's palace which was overpriced and a small improvement comfortwise. At least there was less white-trash everywhere. I expected a lot more from a Hilton.\n\nReview 31:\nWhile I am not big on luxurious hotels, while my seven-year-old only cares that there is a pool and other children present, and while my spouse is even less picky than we are, we all found the LV Hilton to be excellent in every respect. One block off the Strip, it was conveniently located, and the level of quality was consistent throughout the property. Parking was easy each and every time, including those times where parking was scarce. The pool was excellent (although catching the cocktail waitress' attention is tough, at times). The restaurants, although different from one another in ambiance, were so consistent in their high quality, that we suspect they shared a kitchen or bakery with one another. Room service, which is not something we indulge in usually, was so excellent, that we settled into a routine of ending the afternoon at the pool, ordering room service while we shower, and ending the night on a quiet note without having to go out to dinner. The room was spacious, clean, and housekeeping was thorough and...consistent.\n\nReview 32:\nWe stayed Oct. 22 and 23, 2011 in a one bedroom suite in the North Tower. It was outstanding - very spacious, clean, comfortable and luxurious with two bathrooms, a wet bar, dining table and plenty of comfortable seating as well as a comfortable bed. All the staff were very courteous. We used the valet parking which I highly recommend. The Buffet Restaurant had a huge selection of food and I was very happy that a coffee bar that served Starbuck's Coffee was also available in the hotel. The only complaint I have about the hotel is that the casino area is very smokey with cigarette smoke. But that's very common with most of the casinos. Some just have better ventilation. Otherwise, our stay was very enjoyable.\n\nReview 33:\nMy second trip to the Hilton and this was even better than the first. Not sure why someone would say cocktail hostess are slow. I never had a problem getting a beverage at anytime during the day or night. Went out to watch the LPGA golf and the location was great. Next door to Hilton. This time I eat at the Hilton Steak house and it was wonderful. Tried the Chinesse next night and it as well was great and price was good with more food than I could eat. Saw plenty of jackpots hit and did well myself. This is my place in Veags now. Rooms above average and staff great.\n\nReview 34:\nThe Las Vegas Hilston was the worst hotel that I have ever stayed at. The initial room that I was assigned to had broken fixtures, tile, shower curtain and burned out lights. I was upgraded to a basic room. The elevators did not work properly. The employees were not friendly or helpful. The service was terrible and they appeared to be under staffed in all areas of the hotel. No one smiled. Other travelers talked about how bad they were out side of the hotel, in public places. I could not recommend this hotel to anyone and will never stay there again.\n\nReview 35:\nWe stayed here expecting good things since it was a Hilton and were very disappointed. Great, the Hilton Vegas hosted Elvis and it looks like they haven't bothered to update since, The room was musty with leaking faucets and stains on the walls and carpets. We were quite shocked to discover no coffee maker, hair dryer or other basic amenities in the room. Wanna check your email? A one day access code for the high speed Internet service was $15. Service in the two restaurants we ate at was absolutely horrendous. Food quality was very meh and grossly overpriced. We would have been better off finding a Denny's. I can think of nothing positive about our stay at this location.\n\nReview 36:\nStayed here one night Pros: *VIP Check-in and Buffet Serving (Hilton Member that is) *Yummy breakfast buffet *Conveniently located on the monorail route *Very cheap: 45$/night Cons: *22nd floor room was super dusty (about 2 inches or more of dust everywhere on the carpet). As soon as you made one move in the room, dust will start flying everywhere; and I do mean EVERYWHERE *Were charged 1$/collect call; now how does that one work? *Were greeted by either one of the following: super dirty-stinky socks, a skunk that got loose in the hallways, or someone smoking marijuana a few rooms down from us *Tinny bathroom *No hairdrier It may be cheap (or just got lucky to get it this cheap) but we won't stay here again. Upon returning to LAS a few days later, we stayed at the Renaissance just minutes down from the Hilton. A step in the right direction, but not perfect either.\n\nReview 37:\nThis Hilton is definitely not a 4 stars hotel but more a low end 3 stars. Rooms are dated and small with very small baths. Personnel at check in was not really nice(not unusual at a Hilton). My main problem with this hotel is that it is too far from the center of the strip and is located next to Naked City(the worst neighborhood in LV).\n\nReview 38:\nBad, so very bad. Bad staff, dirty rooms, falling apart. Hilton did the right thing and had their name taken off this bad hotel. Just shut it down. Do not stay here! It was never that great of a place but now it is just so bad.\n\nReview 39:\nWe recently returned from our 5th stay at the Las Vegas Hilton. Check in was a breeze and our room on th 27th floor met all our needs. We make a yearly trip to Vegas and have been so satisfied with the accomendations at the Hilton that we don't find a need to look else where. They have an amazing buffet which is free for breakfast if you are a Hilton diamond member and the handy monorail stop right outside the hotel makes it easy to get to the strip. My biggest complaint is that there is no coffee maker in the room and at $4 a cup, it gets a bit pricey - but then we are in Vegas aren't we? We haven't taken advantage of any of the shows there and there are better casinos, but we like it and will no doubt return next year.\n\nReview 40:\nI stay at Hiltons all the time and am a Diamond VIP (time means I stay more than 60 nights a year in a Hilton property). This was our second Trip to the LV Hilton, and this time will be out last. The hotel is need of major updating. Our room had several issues, such as the toilet not working, light bulbs in the bath room blowing, and just overall age and use. We rented a Cabana by the pool, the fan didn't work, the TV was fuzzy and the servcie was sub-standard for the price paid. I had to go to the front desk several times to get these and other issues resolved. It should not take 3 trips to the desk to get someone to to react. I called Hilton Guest Assistance, they emailed the hotel and the hotel didn't even respond to them. So long story short..this hotel just doesn't care about its guest anymore. They really don't care about their HIlton Honors guests, they didn't even give me credit for my stay, had to fight to get that as well.\n\nReview 41:\nI would start by saying the hotel front desk checked you through, remarked and checked you out like cattle. Just another number. Was not upfront with the extra hotel charges for the safe, when booked was to be included. Very far walk from anything. In the rough part of town. Perfect for a business person that had to attend the LV Convention Centre. Short walk. Other than that, would not go back. Imperial Palace was much better for half the price and much better service, with an excellent location.\n\nReview 42:\nI've been to Vegas twice now and both times stayed at the Hilton. I've looked at other hotel/casinos and while many appear very nice, I like the location of the Hilton (not to mention my husband is a big Star Trek fan). Both times, we really enjoyed ourselves and found the desk staff and casino staff to be exceptionally friendly and helpful. Although, I consider staying elsewhere just to soak in as much as possible of Vegas, we'll probably always end up at the Hilton because our experiences have been quite pleasing. The rooms were nice and the huge tubs were a pleasant surprise. Quarks is a really fun place to hang out (even for non-Trek fans) and we had a wonderful, romantic (and reasonably priced) dinner at Andiamo. Overall, this was a really great place.\n\nReview 43:\nI recently stayed at the Las Vegas Hilton for 2 nights whilst in Vegas before going to the Luxor. Overall the hotel was fantastic but was just let down by its location as it is quite a way from the main strip. A plus for this hotel was the fantastic pool which had plenty of shade if you did not want to sit in the direct sun (this was a letdown when we arrived at the Luxor as you had to pay at least $40 a day to have an umbrella so we were not particularly impressed)\n\nReview 44:\nWe got checked in after only 10 minutes, and after an initial glitch (our room wasn't actually made up . . .oops!) we got settled in a great room with a view of the Strip. The room was well equipped -- the refrigerator was a nice touch. The Buffet restaurant for breakfast was EXCELLENT. The pool area was so-so. It was attractive, but the only shade was in the cabanas which one had to pay for. So it wasn't a good place for me. The beds were very very comfortable and the black out shades were great. The doors do allow a lot of noise in from the hallways but keep the fan on and you hear nothing! Overall, the hotel was quite nice, very busy with lots of energy all about. I'd definitely think about coming back again.\n\nReview 45:\nIf you're looking for a place to stay in Las Vegas without having to deal with the traffic of the Strip, the Las Vegas Hilton is perfect. It has everything that Vegas has to offer. Also, if you want to visit the Strip, you have several options available to you, including walking, cab, riding the Las Vegas Monorail, or bus. The buffet isn't spectacular, but it's decent. Although, it's pricey for the quality of some of the foods. The spa is awesome. I suggest getting a day pass. Also, when you check-in, ask about a room upgrade to the Resorts Club. That is the Las Vegas Hilton's concierge level which includes many perks/benefits.\"\n\nReview 46:\nMy friends and I stayed there for memorial weekend. The service was terrible! We asked for a non smoking room and we didn't get it till the next night. Best part is that they charged my credit card for the whole weekend weeks in advance. If they are going to charge my credit then they should give me the room that I wanted! They gave us a king room with a roll away in the mean time. The room didn't have a king bed. It was murphy bed. What 3 star hotel has a murphy bed?!! ! The carpet was torn, the sheets were dirty, bed was lumpy and the bath tub had some sort of apoxy patch work done to it (The new remodel rooms are better but not by much). The front desk person, Ceily, was absolutely rude about switching rooms. Actually rude is an understatement of her service. I have stayed at lower rated hotels and gotten better service and accomodations. Also what hotel does not offer free wifi??!!! Especially since they are near the convention center.\n\nReview 47:\nNever again. After being looked straight in the eyeballs by the check-in clerke as she LIED to us about there being no King bed rooms left (which we requested), we were sent up to a room with 2 queen beds. The toilet didn't flush in that room so I called for a manager and voila--Next thing you know, we're in a room that has a King bed. Funny how those front desk clerks are such LIARS.The location is bad--way off strip. We usually are at Bellagio, but wanted to try something a bit different.Our room service breakfast arrived without any utensils--Did they expect us to eat it with our fingers?The casino is too small and was jammed. Not enough table games with mid-range betting 10-25. Too many high limit tables.I'm back at Bellagio the next time...Paris and Nicky Hilton can have this junker of a resort.\n\nReview 48:\nThe check-in person gave us the wrong room keys, so after waiting ten minutes for the elevator and finally getting upstairs, we were locked out. We then waited another 20 minutes for security, in the dank, gross hallway, which is tastefully decorated with chipped paint, peeling wallpaper, and scuffed walls. When security finally got us into our room, it literally looked like a roadside motel. Cheapo furniture that looked like it was from the 70s or 80s, an old pink tile bathroom with moudly grout and flimsy shower curtain, etc. The bed was actually ok. I just couldn't believe this is billed as a 3 or 4 star hotel. It strains to be a two-star, and the service is bottoms. Also, clientel mostly scary frat types.\n\nReview 49:\nI stay at Hiltons probably twice a year. This was the worst stay yet. It smelled of cigarette smoke. The shower dripped. The vanity area was really small. The remote didn't work. And the TV was old. The beds were really uncomfortable. We upgraded to a strip view, but there was no strip view. The swimming pool was horribly small for being in Las Vegas. The only good thing was the free parking.\n\nReview 50:\nMy colleague booked the room because she knew I had a conference in the Hilton and she thought that it would be convenient. She's a Hilton Honors member. It ended up being more of a hassle. The Las Vegas Hilton has nice rooms. They have a nice outdoor walking track. Not only do they have NO FREE wifi, the wifi is $13.99 a day; that is ridiculous. Most people are vacationing or attending a conference and have little time to spend on the Internet; the price point should be lowered and/or other options should be made available. Additionally, they need to have FREE wifi hotspot, if only for 20-30 minutes per day. They have a nice buffet, overpriced, but lots of options. The business center (a third party affiliate) charges a $10 handling fee to receive packages. Again, ridiculous. Finally, the spa is $20 a day and it's the only way to gain access to their gym. So we paid $130 per night, for what? A room w/ no wifi and a stopped up bathtub.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31175, "query_start_index": 31177, "query_end_index": 31177, "truncation_seperator": "... 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{"id": "2516010", "pid": "2516010", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel was picked for us so we didn't really have a choice...but if I had a choice, I would have picked this hotel in a heart beat. It sits right in the midst of it all. You can walk around and see many of the important Hollywood sights including the Chinese Theater and the Hollywood Walk of Fame. It has a great rooftop pool and nice exercise room too. The staff was wonderful too. We are coming back again.\n\nReview 2:\nThis property in need of a major updating. The rooms have old style televisions and furniture that look like it was purchased at a yard sale. Our room had a \"terrible odor of cigar smoke\", they moved us to a second room directly above and it had the same odor. Finally we were moved to a room that seem to be a party room because it only had a murphy bed. This place is seriously overpriced for what you get. It's like an old Holiday Inn (1960's style) but in a great location.\n\nReview 3:\nAfter 8 days in DL and SD with a 2yr old, it was our time to relax. And relax we did! Valet was pricy ($22/day) but well worth it with a trunk load of luggage and an un-cooperating child. Stayed in a suite (all 650 sq ft of it) overlooking the pool and HW blvd and haze. Ordered room service, dinner from Twist (NY (?) steak and salad - excellent , pasta - so-so). Reminded the SO not to touch the snack machine, opening/closing the \"beverage\" bar did not cause mystery charges. Overall a very enjoyable experience, definitely the place to stay in HW.\n\nReview 4:\nWe stayed in this hotel for 3 nights over Easter this year. The location is perfect. You are right in the hub of Hollywood with the walk of fame on your doorstep. The metro station is also in the same complex and only 1 stop from Universal. The rooms were very comfortable and clean. We had a very large king room which looked out to the Hollywood sign. Seperate bathroom and a walk in robe with a dressing area. Only problem was the mini bar uses sensors so you can't take things out of the fridge and put your own things in. The hotel can be a bit pricey but if want to stay in the heart of Hollywood I would definitely recommend it.\n\nReview 5:\nThis was the only 'bum steer' I got from this web site - all the other advice was spot on and we has a great holiday. Because it was so highly rated I decided to book it - when we arrived I was unimpressed with the foyer - the welcome was non existent and it was down hill from there - it represented really poor value for money and I would advise people with loads of cash to go upmarket and budget travellers to save their money and try the Holiday Inn up the road ( we called in and they were friendly and helpful even tho' we weren't staying there) there are lots of Comfort Inn type places. Back to the the hotel - the air con was faulty and the bathroom ended up like a sauna - to be fair the room was clean and the British concierge on day 2 was brilliant but the rest of the staff needed to learn to smile - never again.\n\nReview 6:\nWow... what an experience. We all commented that we have NEVER been treated so well by a hotel staff anywhere! Everyone was so helpful and friendly, the rooms were clean and fully supplied (with a whole extra basket of towels... oh, the luxury! ), the valet parking attendants retrieved the car instantly and even handed us cold bottles of water every time we headed out... it was wonderful. The location couldn't be better, especially if you're going to an event at the Kodak Theatre, which you can access without even going out on the street. The AAA package included our valet parking AND the \"continental breakfast\" buffet, which had everything you could possibly want! The ONLY negative thing I could possibly say is that there were no refridgerators in the rooms for keeping our own drinks and doggie bags (fortunately with the small portions the L.A. restaurants serve, that was rarely a problem!). The fridges in the rooms are completely stocked with drinks and snacks for sale, but be sure to read the fine print: If you take something out to look at it, you get billed for it! Otherwise, an awesome place.\n\nReview 7:\nThe room we stayed in last November 2010 seemed newly renovated, had modern furnishings, very comfortable, with a great view of Hollywood, including a view of the Hollywood sign on a clear day! If you want to be just a 3-minute walk to all of Hollywood\u2019s famous attractions, this is the place to stay. Location, location, location: THAT is the Renaissance. One of the best located hotels in the Hollywood area. A very good breakfast spread, as well, to start you off on a long day touring the sights. One negative point: it was unfortunate that the renovations did not extend to the bathroom, which had old fixtures, and cheap, stained tiles. The bathroom could use a major face-lift, as it jarred with the modern feel of the bedroom area. But if just for the location? We would definitely stay here on our next visit.\n\nReview 8:\nThe Renaissance was great - fun d\u00e9cor, great view, great toiletries. Everyone at the hotel was very helpful with information. The location is wonderful just because you have easy access to everything. From what I saw of LA, it's not a walking town anyway so you may as well be close to the things you want to do. There are lots of food choices at Hollywood and Highland, Ryan Seacrest is right there (although we didn't get in as it was Ashley Simpson day). The pool area is great and we were able to see Ryan Seacrest filming promotional stuff in the courtyard from the 5th floor pool. Graumann's is right next door. Great view of the Hollywood sign. Loved the Warner Brothers tour (15 min. drive). Great hotel but glad to leave Hollywood after 2 days (traffic is a nightmare).\n\nReview 9:\nThis was our first time visiting L.A so we decided to choose a hotel where we would be within walking distance to the major sights on Hollywood Boulevard - and we were! This hotel has access to the Hollywood highland centre, a few minutes away are the metro, a bus stop, the Kodak theatre, Grauman's chinese theatre and Hard Rock Cafe. We arrived at our hotel well before the check in time, it was around 9.30 am and we were given our room immediately. The check in process was so quick, the staff are friendly. They have Chilled Fruity water in the reception area, which is nice after a long flight from Australia! Our room had two queen beds and an excellent view of the Hollywood sign and LA city. the bed and pillows were very comfortable, the room was spacious, had a flat screen tv and a sitting area. There is a pool which was heated. We got a great deal for this hotel on Hotel Club website. I would definitely stay here again and recommend to others.\n\nReview 10:\nCeiling to floor windows ensured that the view from our room was the best it could be. The Hollywood sign and downtown LA was what we saw. It was stunning. The Venetian blinds on the windows are a different touch - nice. Everything that you would need to see in Hollywood is at this hotel's doorstep. Very convenient! The bathroom is very small, however, and that's really the only \"complaint\" that I would have. I would stay there again.\n\nReview 11:\nStayed here with my husband and thirteen year old daughter for two nights.I chose the Renaissance mainly because of it's proximity to the main Hollywood sights.We booked a suite - room 1312 - which had a great view of the city. Although not as I had requested the Hollywood sign. The bedrooms were very small and the decor strangely dated. When the sofabed was opened out it was right up against a cupboard - not what I had expected for $387 a night.Valet parking was$29 a night and was fast and efficient. At breakfast (not included in the rate) there was a large choice, all very good. My daughter particularly liked the rooftop pool, which she had all to herself. On our second night we were woken at three in the morning by what sounded like drunken people having a party in their room. The screams and crashing and banging didn't stop for hours.Unfortunately I think this is always a possibility when booking a large hotel in a lively area. For this reason I would not stay at the Renaissance again.\n\nReview 12:\nI stayed at the Renaissance Hollywood Hotel during the Academy Awards. Overall the hotel was excellent, the room was very good with a great view. Even though the hotel was completely full, and very busy due to the special event, the service was very good.\n\nReview 13:\nThis place looks great but is not as nice as it seems. The service is pretty lazy and there's all kinds of weird things wrong with it. First of all, check out is at 11 a.m. and a late checkout is 1. For $50 you can get 6 (which is actually kind of nice). But, they never cleaned our room on the late checkout day even after we called several times. Another day, the maid showed up at 6 a.m. asking if we needed towels. Their keycards work once before they don't let you in your room and you have to go down and wait in line to get them rebooted. The elevators take forever (literally, like 5 minutes to catch one). The pool area is very nice but was filled with loud drunk people when we were there. Oh, and there was absolutely nothing in the mini-bar. Not sure what that's all about but was a) inconvenient and b) seems like a stupid business model. Totally underwhelmed, go find a better boutique hotel in Hollywood.\n\nReview 14:\nWe stayed here because it was rated number 1 on trip advisor however we were not impressed at all with the hotel or its service. Rude and cold employees... Being in the customer service industry for 20 years this is about the poorest experience I have had.. Will not stay here again. We stayed at the Fairmont in Newport prior to staying at the Renaissance and that hotel to me was 100% nicer and friendlier..\n\nReview 15:\nThis hotel is very nice. The rooms are very confortable... A little small if you ask me, but ok. The pool is very nice and they offer food and drinks there. Try to get a pool view room. You can easily walk to the Hollywood Bowl for concerts like it was my case. The subway is like 5 minutes walk too and the shops and restaurants of Hollywood Av. too... You will enjoy your stay. The only problem is that I never could log in into their wifi service, but the business center did the trick.\n\nReview 16:\nI love this hotel and stay here every chance i get. The hotel and rooms are kept up very well - very clean. Beds are comfortable. The best part is the location of this hotel. You can walk to shop, eat and just people watch.\n\nReview 17:\nstay here for 4 days june 15 to 18, Besides the location of this hotel which is near to universal studio(only 1 metro station away), hollywood walk of fame eg, nothing great about this hotel,I was only allow to check in around 415pm understand there was a convention going on, called the housekeeping and ask for extra shampoo did not arrive at all. Compare with Omni hotel with regards to room service, employee attitude and bed comfort, this hotel have lots to improve. Will not return again.\n\nReview 18:\nStayed for three nights and could really not fault this hotel. Nico provided us with a very warm welcome when we checked in and he, along with the rest of the reception staff, could not have been more helpful. We were upgraded to a suite with a view of the Hollywood hills and sign and I swear it was as big as the entire downstairs of my house! Massive bathroom with a fantastic shower and gorgeous Aveda toiletries are provided and there was so much space it was unbelievable. Rooms were well-serviced and very clean with plenty of fresh towels on offer. The hotel is in a great position for lots of the touristy stuff on Hollywood Boulevard and metro/bus stops are just a couple of minutes walk and are a cost-effective way of getting around if you don't want to pay for taxis. Gym facilities were really good, although a couple of bits of kit were out of order during our stay but all in all, this is an excellent hotel.\n\nReview 19:\nThe hotel is located in a very touristy part of hollywood. The goodnews is if you like shopping, you are right on top of a mall. Also plenty of food court options. The first night we were interupted from our deep sleep by drunk guests trying to knock down our door. I was so tired from traveling that day that I couldn't even get to the door to tell them they were at the wrong room. Finally they went away. After that no incidents. The room wasn't cleaned 100%. Found wrapers on the floor that grossed me out! If I had to do it again I wouldn't stay here.\n\nReview 20:\nwe came all the way from australia to see disneyland. Our first few days were in hollywood. What a dirty trashy place! The hotel ok but nothing to write home about. Stayed in much better for alot less money in australia. Smallish room and bathroom. Had the sight of hollywood sign but so what. The whole complex was nice however as soon as you hit the walk of fame it turns dirty. I would not have liked to walk around with my kids at night , luckly we were all in bed. The wax museum ripleys etc were all average. I love the movie stars tour and universal studios. There must be better places around to stay.\n\nReview 21:\nIf you are going to stay in Hollywood, the only other \"major\" hotel is the Hotel Roosevelt. Having read bad reviews of that hotel, I decided to stay at the Renaisssance Hollywood. First off, if you absolutely have to stay in Hollywood, this is the best location. It is connected to a shopping center with places to eat and shop and is right off of Hollywood Blvd. making a trip to the Kodak Theater, Hollywood Walk of Fame, and Grauman's Chinese theater a quick walk. All included, I paid almost $1000 for a three night stay. On top of that, expect to pay either $24 for valet parking, or $10 parking in the adjoining parking structure with NO in and out passes. Everytime you leave the parking structure, expect to pay $10. The hotel was very clean and the rooms were spacious, clean and comfortable. The air conditioning worked flawless and we had a pretty nice view of LA from our 12th floor room. For the price, I would suggest staying somewhere else and driving to Hollywood to see the attractions (there are very few things to see and do in Hollywood itself).\n\nReview 22:\nI stayed here for a long term business trip. At first I was impressed by the fancy look of the building. Upon checking in, they place a $500 hold on your card, not telling you how much it is going to be. We get to the room only to find that the internet access that was supposed to be part of our package is something like $12 a day! I was there two weeks and am enrolled in online classes. This would have taken a vast amount of money paying by day. After two conversations with management, I was told both times that they would waive the charges since I was staying long term. The first time, the code I was given lasted only one day. The second time, it was for good, but they charged me for it!!!!! Everyone I talked to at the front desk and management were completely rude! Also, the breakfast that was supposed to be included, something like $8 a meal. There was a charge for using the computers in the business center as well. This place is not worth the money or the time!\n\nReview 23:\nI traveled with my 2 daughters, 12 & 16, and another 16 year old. Perfect location if you want to get the full Hollywood experience. The Hollywood & Highland complex feels safe enough that my kids could roam around shopping and I didn't worry about them. We were within walking distance or metro to almost everything. Besides location, the hotel itself was fantastic. The staff was friendly and helpful. Bring plenty of 1's and 5's; it seems like there's someone to tip around every corner! But you also feel pampered and well taken care of while you're there. The room service food was out of this world delicious! (And I'm a very picky eater.) We also paid for club services which included daily breakfast, evening appetizers, and dessert, all in the club lounge on the 19th floor. At $30/day, if was a great deal for 4 people. The pool is kept at a comfortable temperature. We had a couple of chilly days, but the pool is kept warm enough that the outside temp doesn't make a difference. All in all, a wonderful stay. I'd definitely stay again!\n\nReview 24:\nLocation just right to see everything easlily, many trips leave from Chinese Theatre nearby. We had view of Hollywood sign from room & the Walk of fame is just a few steps away. The Metro to get to Universal is also very close by. The shopping centre has restraunts too so lots of places to eat. The Hotel is large & very modern. The rooms comfortable but the double beds in triple room were too small, 4 feet perhaps? Ok for one person, not 2. (And we are not big!) The pool area is small but clean and pleasant. Could see someone famous as they do stay here, we saw the Village People going off to Hollywood Bowl from here!\n\nReview 25:\nThis is the best hotel in the Hollywood area. It is within walking distance to all the major attractions that you'd want to see. Try the museum right down the street, has three levels of items. Its in the old Max Factor bukiding. The whole hotel is decorated in mid century modern. Its a good touch. The beds are so comfortable. Pay extra to stay on the executive level. They serve some really good nibbles. They had some scrumptous pot stickers. I would definitely stay here again.\n\nReview 26:\nI stayed at this hotel for a large sales meeting, and for this it was a PERFECT location. This hotel is attached to a great mall, had a nice gym and pool, and is central to a lot of great attractions in Hollywood (I could see the \"Hollywood sign\" from my room as well as the Hollywood hills.) The Chinese theatre, Rooseveldt hotel, and Kodak theatre were all within walking distance. My guest room was upgraded to an executive suite so it was large with a living area, and extra large bathroom. Very comfortable accomodations. The food at this hotel was fantastic for a business meeting. I dined in the restaurant as well and had that was also a good experience. I did not get a chance to use the pool but it looked quite nice. I did use the gym. It had a nice selection of cardio equipment but was light on weights. Overall I would say this hotel was a great value!\n\nReview 27:\nThe front desk customer service is the worst with bunch of rude and unprofessional pieces of ******. This hotel is not worth the money. I was on a business trip and my room had already been paid for by a company weeks prior to check in. I verified everything the day before by calling the hotel and was confirmed and emailed the receipt. Upon check in, they told me they didnt have a room for me and that i had to pay using my own card. I showed them the receipt and confirmation email they sent me with proof of payment from the company that clearly shows the credit card info on there with payments authorized. They still refuse to give me a room and made me wait another 30 mins. I had no choice but to pay for my own room that has already been paid for by the company that flew me out there. I have been to so many business trips and have never encountered this problem before. Never will i stay or do business with this establishment again!\n\nReview 28:\nFollowing other traveller reviews of this hotel, stayed for 2 nights 7/09 April 2008. Had room on 17th floor overlooking Hollywood Hills and sign. No problems checking in, friendly, helpful staff. Room big and spacious, had 2 queen beds for my husband and I and 2 children. Very clean. Restaurant good not too pricey, swimming pool outside good. Overall experience of hotel excellant. Right next to Kodak Theatre, Walk of Fame, Chinese Theatre. Ok but wouldnt want to go out at night with children, In that case better to stay in Beverley Hills. Visited Universal Studios, great place for kids, had a hire car, so drove around Sunset boulevard, sunset strip, Rodeo drive, Mulholland Drive, so can do all tours do, and cheaper, sat nav recommended\n\nReview 29:\nStayed here for 2 nights on stop-over back to UK. Very modern, clean hotel. More of a business hotel but everything was fine. Room was very nice overlooking swimming pool. Staff friendly and helpful. Metro station 5 mins away so ideal for getting around.\n\nReview 30:\nThis hotel is steps from the Kodak Theatre, Muddam Toussads, Grauman's Chinese Theatre, Walk of Fame, Ripley's Believe it or Not, and much more! We only needed a taxi to get to the Jay Leno show 15 min away! Fitness room looked top notch. Only things that annoyed me were the internet charges, expensive breakfast buffet and steep daily parking charge -but hey its vacation.\n\nReview 31:\nWe stayed here for a few days on the way from Fiji to London. Nice hotel with a pleasant room overlooking the 'Hollywood' sign. Breakfast was great the staff very nice. The hotel is well placed to visit the town, and you can walk to many places. It is a long way from the airport though.\n\nReview 32:\nIt's a nice enough hotel, but nothing about it stands out especially, except maybe location. Typical large chain hotel, everything is just fine. It is connected to the Kodak Theater, as well as a large mall, and you are right next to the walk of fame if you want to see the touristy side of Hollywood. Not much of a nightlife, but packed during the day, especially during the Oscars. You can practically see the entrance to the Governor's Ball from your hotel room.\n\nReview 33:\nI stayed here with my wife & 2 kids (16 & 13) for 3 nights. It is really central to all things Hollywood. We got there really early (9.00am) in the morning after a 14 hour flight from Australia, but they checked us in right away. I requested a high room on my booking and got the 18th floor with a view of the Hollywood sign. The club lounge was great for breakfast, plus the afternoon drinks, etc and was well worth the extra $20 per day. Only downside was having to pay for WiFi access, this was the only accommodation in the USA were we had to pay for it. Although it could be considered expensive, overall it was a great place to stay.\n\nReview 34:\nRegular guest at this hotel and not once have I had a problem free stay! The rooms are immaculate and spacious. However for the price I would expect so. Nothing about this hotel is inexpensive. The problems I have encountered are as follows: Disorganized poorly managed check in process Overcharged by $300 for a breakfast brunch Despite being notified of a food allergy when placing orders, in room Dining would continually send food with the offensive strawberry on every plate . This is EVERY order at EVERY stay (8 times in 6 months) Billed twice to the same credit card on more than one occasion. Parking is very expensive and no concessions apply. Internet wi-fi low signal and very expensive should be included in club rooms. Actually sent my ldriver away because they could not accommodate his car!\n\nReview 35:\nThis hotel offered some of the nicest views in Hollywood. We could see so much right out our window. We liked how modern it was and everything seemed very clean too. The staff was helpful and friendly, even when we had dumb questions. We walked to all the main attractions too!\n\nReview 36:\nThis hotel is in a fantastic location. It was our first trip to LA, and the Renaissance was the perfect base. The hotel was modern, and the rooms very spacious and clean. Ours on the 16th floor had great views of the Hollywood sign. The hotel is part of the Hollywood and Highland Complex which has restaurants and shops, plus the Chinese theatre, Hollywood Walk of Fame and the Kodak Theatre where the Oscars tke place. It's also close to the main stop for the sightseeing buses, which are a great idea if you are only in LA for a couple of days. They take you to Rodeo Drive, Farmers Market, Melrose Ave, Universal Studios etc. Also recommended would be a day at Santa Monica/Venice Beaches, which are gorgeous.\n\nReview 37:\nI had a short stay to the hotel (one night) on business. Nice rooms, with great views of the city - full wall windows with shutters (which I liked). Friendly, helpful staff (future entertainment celeb's, very attentive, well mannered and well groomed). Fantastic location if you're wanting to be in Hollywood -- near to downtown, West Hollywood, and probably one of the best locations near (but not in) the SF Valley. I didn't try the wireless (understanding that was not available?). It would be a big drawback if not available. Best thing: Starbucks right next door, a nice casual bar. Worst: I didn't care for the room lighting - cold, stark and too bright (no understatement, or decent recessed lighting). Simply my preference -- I'm a huge hotel snob, so this will stop me from staying here again if it's my choice, but other than this, absolutely no complaints.\n\nReview 38:\nI stayed at the renaissance (Hollywood) for 11 days and thoroughly enjoyed it. The hotel is in a great location, right next to the Kodak theater and in the heart of Hollywood. The staff were also very pleasant and accommodating.\n\nReview 39:\nit's a 5* hotel, so it's going to be good. when we arrived it was chaos out at the front, no one around to take our bags, so we ended up putting them onto the trolley so they could valet park the car to get it out of the way! rooms were large, clean, lots of wardrobe space, and we had a view of the hollywood sign check-in was a breeze, location was great, nice friendly staff close to metro line, 1 stop to universal studios for $1.25 each way great corporate, impersonal hotel, if that's what you like.\n\nReview 40:\nWe stayed at the Renaissance hotel one night and we won't be going back! We had so many problems checking-in it was unbelievable! First, they lost our reservation and it took 45 minutes for them to find it (even though I had a reservation # and reciept from the internet). The lady at the desk was friendly, but made no attempt to credit us for the inconvenience. Then she wrote down the wrong room number, then our keys didn't work...etc. (All in all, it took us 1.5 hours to check-in from the time we walked into the doors at 4 p.m.) We had dinner reservations at 5:30 at Twist (in the hotel) which we were late for(food was just average). The location of the hotel is great and the room was fairly nice (except for a very strong bleach-type odor that overpowered the room). Overall, we will not stay here again!\n\nReview 41:\nLOVED: -I loved everything about this hotel, the location was handy everything close the famous Hollywood Blvd. was right there, intersting restaurants accross, the kodak centre were the oscars take place was next door!, and all the stars with the artists name, the hands printed in concrete were the main streets really close to the hotel, overall great experience, the service was great. -the restaurant in the hotel had great food! -the stores connected to the hotel as an open area not a mall it was a great plus in case you were bored, though at a high retail price. designers store and some other famous names. HATED: -i hated the machine inside the room with chips and chocolate that was charged automatically if you eat them or even touched them, cuz they did charge us i dont know why some and we didnt take them, though with NO problem at all was reducted from our fees. -phone calls super expensive, rate of room was expensive BUT WORTH IT, dont regret this hotel at all, all luxury and nice customer service accordin to price of course. - and also Internet fee expensive but fast.\n\nReview 42:\nmy wife and i stayed at the Renaissance for 7 nights but will never use it again.we booked 13 months in advance and asked for a non-smoking room,and when we got there no rooms where free.so we waited for them to stort it out and when they did we wheree given a smoking room and told we can stay there for 3nights and they move us to another room for 4 nights,in the end we got a non somking room the following day.we contacted our holiday rep[Virgin Holidays]and where told to stort out the problem ourselves.if possible refuse rooms 430 up to 440 ,the reason...they are under the gym...and UK travllers...never use Virgin they dont want to know\n\nReview 43:\nThe Renaissance Hollywood Hotel seems like it's made for Movie Stars. Very customer service orientated, lots of Old-Hollywood photos around. I was on one of the top floors, concierge level; more money but I felt the free breakfast and free happy hour snacks worth the extra $ (only offered concierge level). My view was spectacular, ask for the Hollywood Hills view. Very large room with high ceilings. Good size bathroom with spa amenities. Great pool area. The free breakfast was loaded, including hot items. My bed was THE most comfortable bed, ever. Lots of comfy pillows. VERY clean room. Great TV, but I was out and about a lot. There is a charge for internet. The Happy Hour snacks are almost a dinner. Hotel connects to Kodak Theater and the Highland Mall. I did not eat at the hotel, as the Happy Hour snacks filled me up. Check out the awesome water, yes water, near the front desk. Best ever, filled with soothing ingredients. Friendly check-in staff. Spa in the hotel, I didn't have time to check it out.\n\nReview 44:\nWe stayed at the Hollywood Renaissance in June at the end of a trip down the PCH. Maybe we were just ready to go home, but we didn't really care for this hotel. Traffic was TERRIBLE getting to the hotel. We pulled into the driveway and once my husband told the valet he would self-park we were ignored. No one even offered to help me get luggage out of the trunk. The room was nice and had a great view, but every time we had an interaction with staff we got the feeling we were bothering them. It took 3 calls to get extra pillows brought up to our room. The hotel is connected to a large mall which is convenient, although we only ate there and didn't shop. The area was pretty disappointing. Overall, the hotel is modern looking and has a cool feel, but the staff were not at all welcoming or helpful. I would not stay here again.\n\nReview 45:\nThe Hotel was decent, great location and the staff was AMAZING. The concierge had great restaurant recommendations! The gym was amazing - 5 treadmills with tv's, bikes, elliptical machines, water, towels, weights, apples! My only complaint - I agree with the reviewer that mentioned not to get an adjoining room. We had one and we found our neighbors VERY loud.\n\nReview 46:\nI stayed early August at The Renaissance Hollywood Hotel for The Teen Choice Awards and it was in the perfect location for everything I needed. The staff was incredibly hospitable and many thanks go to Kate and Dominique for block-booking my rooms for our stay. The room service breakfast is very good and filling. The portion sizes are big so you can really split by two. I stayed in an executive suite with a Hollywood sign view and it was superb! The hotel was very quiet and he beds were very comfortable. Room service was timely as well and did I mention LOCATION?!?!?! It's in walking distance to many shops and restaurants on Hollywood Blvd. It's also a short taxi ride away to Hollywood Bowl and Universal City Walk (less than $20 ride for one way). I would definitely stay here again in the future.\n\nReview 47:\nWe have stayed at the Renaissance before, albeit 5 years ago and chose it once more due to the location. Happy to say we were just as pleased this time round with our choice Arrived at the hotel just after 6.00pm after a flight across the US from New York The Good Check-in > asked for a high-floor room with a view of the Hollywood sign and Downtown and got it straight away The Room - Looked like it had just been re-fitted, clean, modern and very comfortable The Bed - Very comfortable The View - Spectacular The Pool - Great little oasis when you fancy some relaxation time The Staff - All very helpful and friendly The Lifts - No wait at all even at peak times Coffee - Nice to have a coffee machine in the room The Location - Fantastic - 3 minute walk from the Chinese Theatre, shops, restaurants and red line metro The Bad....... Thought long and hard about this........ Nothing Would stay here again without any hesitation\n\nReview 48:\nThis hotel was incredible. it is attached to a shopping center, that included many dining options. The Hollywood Walk of Fame, Grauman's chinese, The Kodak Theater, El Capitan Theater, and Madam Tussaud's are all within blocks. We also walked to Mel's Diner (from American Graffitii) . The staff was courteous and accomodating. We enjoyed a nightime swim in the outdoor heated pool, and ordered room service several times. The sheets were superb and the parking valet even offered us cold bottles of water as we departed. First class! !\n\nReview 49:\nWe were here for conference. The room price was a liitle high for a conference but the room was large, had a very comfortable king size bed and was well equipped for my electronics. The view was stunning, from the hollywood sign in one direction to the downtown sky line in the other. It is close to the Kodak Theater, Grohman's Chinese and Mels diner along with quite a number of entertainment museums. The only downside was the poor quality of the pillows and the fact that they charge so much for Internet access.\n\nReview 50:\nGreat location, great service from the moment we arrived and fantastic rooms! The first place I'd stay if I returned to LA / Hollywood!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33565, "query_start_index": 33567, "query_end_index": 33567, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 601, 1090, 1653, 2300, 3140, 4267, 5097, 5887, 6858, 7309, 8326, 8594, 9526, 9948, 10450, 10686, 11193, 12130, 12699, 13321, 14399, 15392, 16452, 17090, 17585, 18464, 19422, 20181, 20448, 20835, 21135, 21613, 22265, 23084, 23374, 24100, 24980, 25221, 25739, 26566, 27671, 28329, 29358, 30204, 30578, 31398, 32341, 32890, 33419]}
{"id": "114134", "pid": "114134", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIts convenient location in Back Bay doesn't make up for TIRED FURNITURE and SERVICE PROBLEMS. Lobby is chaos, desk people overwhelmed during my 4 night stay. Jr. suite was missing furniture[ which was brought to us]. No turn-down service except by request, then did not happen. Desk promises to get us newspaper, did not happen. No bellman for luggage.They ran out of access cards to use computer. Gym stiflingly hot. With so many other fine hotels in area, I cannot recommend this one.\n\nReview 2:\nMy boyfriend and I stayed at The Lennox for two nights during a trip to Boston and Cape Cod. Our trip started in Washington DC and we had just stayed at the Palomar Hotel (a Kimpton Boutique) and been very spoiled. We checked into the Lennox at $100 per night more than the Palomar and expected old fashioned luxury. Instead, we found a small, pokey room, unfriendly staff and a disappointing stay. There was only enough room at the end of the bed for one of us to walk by, the bed wasn't very comfortable and on a couple of occasions, the desk staff weren't very helpful. They even asked the car hire company to move the car they were delivering to us and we were in the lobby waiting to step outside! At $260 per night I expect a lot more!\n\nReview 3:\nI wouldn't recommend this place...the rooms are in dire need of some updating. Pretty depressing and definitely overpriced.\n\nReview 4:\nAt $345/night I was hoping for something a little classier. I don't think my room had been properly aired in years. The paint is chipping; the decor is tired and the lighting is terrible. The tiny room was dominated by a giant flat screen tv but there was no comfortable place to sit. Excuse me, the bed does not count as a chair, thank you very much. And what is it with the loose headboards that crash into the wall every time someone in the neighboring room rolls over?\n\nReview 5:\nWe stayed here as the last part of our trip. We started with the Queen Mary 2 (S'ton to New York) and ended with the Lenox, so were looking for something special. As others have stated, The Lenox is looking a bit tired and worn. We had a great view (11th floor) but the room could certainly have done with a refurbishment, as could the 11th floor corridor. The bed was AWFUL, it was so hard, I found it difficult to stay confortable for very long. The bathroom was ok, again a bit old and tired. Worst of all, the noise at night. The people next door to our room, returned from obviously a fun night and crashed around and laughed for at least 30 minutes, this was at 01:00 am! I nearly rang the reception at one point. There is no sound proofing at all and you can hear every conversation in the corridor and every bedroom door being opened and \"slammed\"... all in all, rather dissapointing. Boston however was wonderful, clean, interesting and expensive:o)\n\nReview 6:\nBooked 3 nights in Boston through Virgin Holidays as part of a week's stay in USA. Got room 315 at the Lenox. It is small by American standards and the bathroom was tiny. There was mould all around the bath and everytime we used the shower, there was water on the floor afterwards, so we had to put towels on the floor. The view was of some sort of heating ventilation on a flat roof. we couldn't even tell what the weather was like so just kept the curtains closed all the time. When we asked if we could move to a room with a better view, we were told that we would have to pay a charge of $60. The guy on the desk was totally disinterested, although the person who took our bags to and from the room was very helpful. There are no tea/coffee making facilities in the room so you have to order room service if you want anything. The lobby was recently renovated, but how often do you use that apart from when you are waiting to leave? The only good thing for us was the central location.\n\nReview 7:\nI stayed at the Lenox with a friend. We had booked twin beds, we were give one queen size for two not small people. When shown the room we immediately asked to be changed and were told that this was not possible. This continued to be not possible for the whole 6 nights so I spent 4 of them sleeping on the floor. Our requests were met by blank smiling faces that refused to recognise a problem or do anything about it. Alex Alec-Smith\n\nReview 8:\nRight from the get go it was amazing! Pulled the car up and the attendant was smiling and happy. Opened our doors for us, took our luggage all in for us. Front desk staff was just as nice. Always happy to see you and ask you how you were. Room was spacious and beautiful. Although the room was showing a little wear, it was spotless. Beautiful bed and bathroom. Flat screen TV was nice. It was an added bonus that there was complmentary bottled water in the rooms, and if you ran out you could ask for more of just go to the exercise room where there was a cooler FULL of bottled water. They even came back and gave us another robe as there was only one in the room and left us Lindor chocolates which was nice. There was also a business center with internet on the bottom floor which was great as we needed to print out a map of Cape Cod. All over this was an amazing experiance. We will return again when we plan another trip to Boston.\n\nReview 9:\nI stayed here this past weekend, and had a wonderful stay. Everyone (concierge, bellman, bartender at City Bar, and the housekeeping staff) was fantastic. A top-notch hotel in a great location. Bedding was fabulous. I have not slept this well in years. The City Bar was great. Our bartender was fabulous. Everyone welcomed us to the hotel, and made sure our stay was perfect. And the location can't be beat. I would definitely stay again. I would not even consider another hotel.\n\nReview 10:\nFrom the moment we walked into the Lenox we knew we were in for a different service experience. Bell staff and reception were all warmly welcoming (loved the Boston lobster toys for the kids!) and the suite was just beautiful! This hotel sets a brilliant service standard unlike any other I've stayed in - your every need is met but in a very warm and inclusive way. Facilities and location were great. We only ate at the restaurant once but the food and service were top notch. I'd definitely choose the Lenox for our next stay in Boston.\n\nReview 11:\nWe booked the hotel through Virgin and only later found it was no 1 on trip advisor. What a real gem! From the moment we arrived the service was immpecable the staff so friendly and welcoming. The hotel is ideally situated easy walking distance from many historical sites, close to shopping malls and a wide variety of resturants. A tube station is close by that allows safe easy access to all parts of Boston and Cambridge. We would definitely stay at the Lenox when visting Boston\n\nReview 12:\nI travel a lot, usually about 3 months of the year to Asia, US, Middle East. I say that in order to put some context on what follows; The staff at the Lenox were very welcoming and continued to be helpful at all times, the rooms were always clean and the whole environment was warm & traditional but with a nice mix of the modern (free internet, Ipod docking station, HD TV's) to make it a very satisfactory stay. The location was superb with all of the major sights within walking distance. Shoppers have Newbury Street and the Prudential and Copley Square malls right on the doorstep. I will definitely be staying here on my next visit to Boston and can honestly say that this is, Dollar for Dollar, one of the best hotels that I have ever stayed in.\n\nReview 13:\nFor a one night stay on business, the location is excellent. The room was a bit small, but enough, and very elegant. Clean and nicely appointed. The staff was very attentive and friendly.\n\nReview 14:\nWonderful hotel, very convenient location, very friendly and helpful staff (they gave us a complimentary upgrade). We also got 4 nights for the price of 3. Only downside is that there are no tea/coffee making facilities in the rooms. They offer free tea and coffee in the lobby, but only at certain hours, and we always seemed to miss out.\n\nReview 15:\nSuper hotel, elegant, comfy, user-friendly concerige, it deserves it's high rating. Step out the door and you are blocks from great restaurants and in the heart of the city's youth culture, 95% of those on the street are 20-something. Makes for esthetically rewarding people watching.\n\nReview 16:\nThis Hotel was great, got excellent rate directly online for a Junior Suite which was fab. Location was brilliant and near everything, able to walk everywhere. Staff were really friendly and helpful and provided maps and directions whenever needed. Will def be going back to Boston and staying at this Hotel again. The bar next door to the Hotel was also good and busy.\n\nReview 17:\nI had read the reviews on Trip Advisor and a few comments had worried me(customer service and rooms). On our arrival to the hotel my daughter was given a soft teddy bear by reception, and we were told our rooms had been upgraded! A great start and we hadnt even checked in! Our room was ok, and had everything we needed=Another soft toy and a bath and duck set had been left in my daughter cot-another nice touch. The location of the hotel was great, we managed to get around really easily and the guys on the door were always very helpful and friendly. We had breakfast once, and it was nice, but a waitress was quite rude to my husband, which resulted in her not getting a tip! Overall our stay here was really good. All the staff(apart from one waitress) were all very helpful and had lots of knowledge about the area.\n\nReview 18:\nMy daughter and I visted Boston to look at colleges. We stayed at the Lenox for two nights. We arrived at 10AM (check-in is at 3PM) after a very early flight. We were both tired but did not expect to be able to check-in. However, upon pulling up to the front of the hotel, we were immediately taken care of. Pete, the doorman, met me at the car, asked my last name and told me not to worry about a thing....he told me that they would have a room ready for us and he escorted us to the front desk while he took care of the car and the bags. The professionals at the door as well as the front desk were ALWAYS very welcoming and looking to address any needs that we might have. It's an older hotel with small rooms but very well appointed. The best part though was the SERVICE...would definitley stay at the Lenox again.\n\nReview 19:\nWhat more can I say. You can't ask for more. Well you CAN ask for more and sometimes you get it. Like the woman in the next room who kept asking for more ALL NIGHT. And, from the sound of it, she got it. The walls are thick but she was loud. Can't wait to return to the Lenox again.\n\nReview 20:\nyes location is perfefct however the hotel is old, floors look like an hospital ward!! Bathroomss really old and in need of urgent renovation. We had a corner room, fireplace could not be lit. Clean was not spotless. Receptionist are really unfriendly however the concierge was excellent. There is no lobby. Never again!\n\nReview 21:\nMy husband and two children recently spent two nights at Lenox for sightseeing in Boston. We instantly loved this hotel. The location is excellent- across street from Copley square, t-system, Boston public library, and quick walk to prudential center. Lots of great restaurants nearby. I definitely recommend Legal Seafoods, and the Duck Boat Tour. We loved both and they were very child- friendly as well. The hotel is luxurious, and little fridge is room was great little perk! We had a junior suite (room 314). The room was spacious with nice sized bathroom and closet. The only down- side was there was no view- just brick wall next door and ugly rooftop venting out of other window. Other than that, hotel was great and the stuffed animals for girls at check-in was nice touch. They also have a car which we took to airport $40, and it was much nicer than cab. In all, we highly recommend this hotel!\n\nReview 22:\nWe stayed in The Lenox for three nights and what we saw completely contradicts many of the reviews on this site. Let me put it this way, the bathroom was so small that you had to maneuver onto the toilet to avoid injury and hitting the wall. The reviews that say you can hear EVERYTHING from your neighbors are spot on. Happy to be back home where sleep is possible.\n\nReview 23:\nHad been looking forward to staying here having looked at the reviews, reality was a little different. I think I have seen a smaller hotel room but after thinking for a week I cannot recall where. We had hoped for a twin rather than a double a request for this was dismissed out of hand with a retort that we should keep checking back to see if one became free. Staff came and removed the keyboard that was with the tv, no note was left to explain this so we thought intruders may have got in, but it was to do with wireless access points. We were out a lot during our six night stay but when we were in the room staff kept knocking on the door to ask if you were OK, when you said no they just stared at you, very strange !. Will not go again.\n\nReview 24:\nFrom the second we arrived we were treated like family! Beautiful hotel. Wonderful staff. Great location. 12 out of 10 ! !\n\nReview 25:\nThis hotel sorely needs a renovation. French baroque looks neat, but 50 year old surfaces are just decrepit. Could be charming, but really disappointed. Two distinct bed bug bites didn't help. Staff was very friendly. One of two elevators were broken for 2 days, other elevator was very slow and tiny. Room was crampily small. Really don't see the point when better hotels are available.\n\nReview 26:\ncentrally placed hotel offering good accomodation excellent staff and abig buzz factor .great shopping and restaurants on its doorstep.\n\nReview 27:\nThis was the most outstanding hotel , perfect in every way. The location, the friendly staff, the beautiful rooms and the food. We stayed here for 4 nights at the start of our holiday and couldn't have found a better place,. Close to the Prudential building for the Sky Walk, and also the Common and Copely Square. Very helpful staff who booked the \"hop on hop off \" trolley tour for us. Excellent restaurant with good service.\n\nReview 28:\nWe were looking forward to our stay after reading the positive reviews on Trip Advisor. We booked a deluxe room and on arrival we were shown a room with peeling wallpaper, marked skirting boards. After pointing out the description of a deluxe room to the Manager we were offered another room which initially seemed fine. However the view was of a department store roof & service yard. There seem to be some sort of electrical engine running somewhere below our room, which could be heard throughout the night. On the final morning we were woken at 4:00am by the waste disposal truck. When using the shower the whole room vibrated! No tea or coffee facilities in the room, it is available in the hotel lobby in the morning. On a positive note the staff were very friendly and the location was good.\n\nReview 29:\nI spent months reading reviews on Boston hotels, before choosing the Lenox. The hotel is full of old Bostonian charm, the staff are ultra friendly and helpful, during your stay you feel as though you are part of a special Boston club. At first we were a little disappointed with our room, with noisy air con, water pipes, chintzy fabric, smallish bathroom but after a few hours we decided that this was all part of the charm. The location is great for exploring all of Boston by foot yet only 200 yards from underground if you want to travel furhter and quicker. Complimentary tea and coffee and afternoon iced tea was very welcome and unexpected. We ate one night in the Hotel's Irish bar and the food was well priced and tasty, if we had stayed for more than 3 nights we would have checked out the hotel's other bars but there is so much to do in Boston we found we did not have much time to hang out at the hotel but the hotel was still a great place to come home to each night.\n\nReview 30:\nWe loved everything about the Lenox Hotel. It was situated in a great spot where we could walk to Fenway, all the shopping and the Parks. There was a Dunkin Donuts and STarbucks right across the street which made breakfast easy since we were with another family. The staff was extremely helpful and nice about everything. Free waters, lemonade in the afternoons, coffee in the mornings, papers available, etc. It felt like you were staying in a smaller , special place and they wanted to make sure you were happy. There was a screwup in a room charge per night but they pleasantly adjusted it to the reservation rate. Would definitely stay there again!\n\nReview 31:\nthere are many hotel managers who should go stay at this place and see how a hotel should be ran!!! Room was excellent, service outstanding and very well placed for local shopping etc, if i ever go back to Boston, i will be booking in here!!! !\n\nReview 32:\nThis hotel is copnveniently located in the middle of Back Bay, one block from Newbery street for great shopping. The decor is a bit dated, and unfortunately our room was a Double Queen Junior Suite on the third floor with absolutely no view (request a higher floor if you can). The Service is top notch, Justin the Concierge was great and changed our restaurant reservation easily even calling me on my cell phone to confirm. The ambience in the common areas is refined. Would definitely go back when in Boston.\n\nReview 33:\nMy husband and I spent this past weekend at The Lenox and had a fabulous time! The wonderful hospitality began from the moment we arrived at this \u00e2\u20ac\u0153boutique\u00e2\u20ac\ufffd hotel. Our room was really lovely (and big), turndown service was wonderful\u00e2\u20ac\u00a6especially the delicious cookies they provided! If you want to have a few drinks, the infamous City Bar is in the lobby\u00e2\u20ac\u00a6..have a few martinis (my favorite is the ginger-peach martini) and stumble up to your room. The Lenox is located smack in the middle of an array of shopping and dining. You can not go wrong at The Lenox!\n\nReview 34:\nThe Lenox is always my first choice when in Boston. Excellent staff and unbeatable location.\n\nReview 35:\nWe stayed at the Lenox for a few days at the start of a two-week vacation to New England. We were looking for a centrally located hotel that would allow us to explore Boston without having to travel too much. The Lenox fitted the bill nicely in this respect. In the middle of the Back Bay district, within easy walking distance of Boston Common and close to the Copley T station. We found the staff and facilities at the Lenox to be very good and had no complaints. The room was small by American standards, but to be expected as the hotel is an older building with lots of character, rather than the mass-produced motel type rooms that you would associate with a modern US hotel. The plumbing was a tad noisy first thing in the morning, and if we had been staying there for more than a couple of nights, we would probably have asked to be moved, but it was no great issue.\n\nReview 36:\nFrom the moment you arrive you are well taken care of. The rooms are lovely, perfectly appointed, comfortable bed and clean bath and room. Room service delivers excellent affordable food. Breakfast delicious in one of two restaurants on site. Convenient location! Nice work out room.\n\nReview 37:\nWe stayed here for 2 nights at the end of March. The hotel staff were extremely helpful and welcoming - the children especially loved the cuddly toys that they were given on arrival. The room was fine although noisy the first evening - there seemed to be something wrong with the aircon in the neighbouring room. This was remedied however as soon as we pointed it out to the front desk the next morning. The hotel is in an excellent location - In Back Bay which was lovely. Definitely a good choice in Boston.\n\nReview 38:\nI simply cannot say enough about the kindness and efficiency of the gracious staff of this historic hotel. As beautifully restored as the Lenox is, it is the caring attitude of its marvelous employees that makes it stand out as unique in the very best sense. And after ensconcing myself next to the fireplace in the lobby for the afternoon (happily reading purchases from the Boston Public Library Sale), I was able to witness that the staff are this way to EVERYONE--from the honeymoon couple canoodling on the sofa to the aupair playing Go Fish with her charge and the businessman proclaiming success to his colleagues. Each member of the staff makes you feel sincerely cared for, no matter why or how long you are there. Their attitude brightened a gloomy February afternoon even more than the fireplace and good reads! Please, don't miss this one!\n\nReview 39:\nStayed for 2 nights in \"Superior Double\" room t $269 per night plus tax nd $36 per day for parking. Room was tiny, no minibar, no coffemaker. Instead they want you to order in-room brekfast, which we did once - $50 for 2 people for bacon and eggs. One small window was facing service roof with a wire cage over a ballroom dome. Room above us had a leaking window air-conditioner that poured water into our window. Hotel supposedly won all kinds of eco awards for water conservation, etc. But shower in our tiny bath was as close to a fire hose as you can get - enough water coming out for 4 showers. They ask you to re-use your towels, or put the ones you want replaced on the bathroom floor. We left one on the floor - it actually never got replaced. Very curious experience, will never stay there again. Furniture and curtains were nice, but then the only blanket option was a down comforter in July! ?\n\nReview 40:\nWe stayed in The Lenox at end of September 2011. It was my birthday and they arranged a bottle of wine and balloons to be waiting for us. A lovely welcome. The position is excellent and we walked everywhere or used the T. We had breakfast there which was good and the recommendations for meals etc were excellent. We had a lovely room on the Pure Floor which was a treat we didn't expect. The bed was sooo comfy! It was our first time in Boston and we hope to return and stay here again.\n\nReview 41:\nThe Lenox could not have been better for sightseers. This hotel is ideally located near trolly access, Trinity Church, restaurants and shopping. The hotel has been updated and the rooms are spacious and well appointed. Their restaurant is upscale and the service for the meal we had there was fine. Free wifi was easily accessed. Would enjoy staying there again\n\nReview 42:\nMyself and my Husband stayed here for ou 10th wedding Anniversary. I emailed the hotel before leaving the UK and they gave us a free upgrade to a Junior Suite. On our arrival the staff congratulated on our anniversary and informed us that whatever we needed to make our stay special, we were only to ask. When entered our room and wow. Large, comfortable bed with nightly turn down service, that included bottled water and chocolates. The staff were outstanding, we were greeted in a friendly and helpful way everyday. All the staff are approachable and knowledgeable of the area. We did not try the hotel restaurant but heard from other residents that it was good. Overall, the stay was a memorable and enjoyable experience and will definatley return to the Lenox.\n\nReview 43:\nThe Lenox Hotel combines historic ambiance with top of the line services. Our king room was beautifuilly decorated, quiet and comfortable; the Aveda toiletries a lovely touch. We enjoyed the Irish pub as well as a excellent breakfast. The staff was friendly and helpful. All this at an affordable price for a city hotel in an excellent Back Bay location.\n\nReview 44:\nSpent a couple of days in the hotel and enjoyed it very much. We were upgraded for our second night to one of the corner rooms which was considerably more spacious and also had a bath tub in the en-suite as well as a shower. The food was good and we also ate in the Irish bar attached to the hotel which was lively and good fun. Our only down-side would be that the parking seemed a little expensive at $41 per night but taking into consideration that the hotel is right in the centre of a large city I suppose this is to be expected. Overall very nice stay and would go back.\n\nReview 45:\nMy extended family stayed here for 5 nights to tour my home town of Boston, and see a Red Sox game. I must echo again all of the reviews that listed this hotel as #1 for Boston. The staff was efficient, friendly, and very supportive. No detail was too small, or over-looked. The rooms were clean, spacious, and above all, quiet, with no street noise on the 6th floor. Everyone from the valet and doorman to the maids were top notch, friendly, and extremely helpful. The hotel is in a great location, close to Fenway, shopping, the Pru, the Common, and a quick cab ride to the North End.\n\nReview 46:\nIf I could secure an economical rate, I'd move in like Eloise at the Plaza and make this my Boston home. It is a lovely, gracious hotel and the service is exceptional. Friendly, helpful faces and voices everywhere, and that attitude added immeasurably to the lovely physical facilities. Beautiful lobby, warm and inviting fireplace, fantastic location, first class environmental ethic---the Lenox has it all and I very much look forward to a return stay.\n\nReview 47:\nOur family stayed two nights at the Lenox and absolutely loved it! The staff was very accomodating and the rooms were beautiful. This is an older hotel with a lot of character. My teenage son was very impressed (this says a lot from a teenager!). The location of the hotel was wonderful. We were able to walk to Fenway Park and also to Faneuil Hall Marketplace (the marketplace was about a 30 min. walk but we enjoyed seeing the Boston area along the way). We were out most of the day, so when we returned to our hotel in the evening, it was great to find a few chocolates on the night stand and two water's in the mini fridge. The morning coffee, which is provided in the lobby area, is fantastic; so all we needed for breakfast was a quick walk across the street to the Dunkin Donuts for a bagel or breakfast sandwich. Also loved the bellman Jimmy. A sweet gentleman with a lot of years with the Lenox! I would highly recommend staying at the Lenox. It was a great experience that we have already shared with family and friends.\n\nReview 48:\nand I agree completely. What was at times a very trying trip with two children under 2 1/2 was made so much more pleasant by the Lenox. We stayed twice, on either end of a weekend trip to Maine, and were very well taken care of by the outstanding staff. From the toy frogs for the kids to the extremely considerate and thoroughly appreciated room upgrade, we couldn't have asked for more. The location was ideal, and we always received prompt help with our stroller and baggage. Before we stayed, I emailed the hotel with a list of questions and almost immediately received and thorough response - big points there. I am not much of a review writer, and I have travelled extensively, so for me to go through this process means the hotel was really something else. I highly recommend this hotel.\n\nReview 49:\nMy teenage daughter and I decided to do a quick girl's trip to Boston. The Lenox was great. We could get off at the Back Bay train station and walk to the hotel via underground/indoors until the last 10 feet or so. This was nice as it was snowing and cold. Huge room with 2 queen beds. Easy walk to Newbury St. and right outside the entrance to Saks, which then takes you into the Pru shops and Copley. The front desk staff was very friendly and the concierge helpful. Boston was beautiful in the snow....but we didn't have to drive in it.\n\nReview 50:\nLoved it. Great location, superb service, very comfortable beds, and lots of eye candy at the front door.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28028, "query_start_index": 28030, "query_end_index": 28030, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 674, 1427, 1562, 2046, 3016, 4017, 4464, 5414, 5905, 6457, 6952, 7717, 7917, 8269, 8566, 8948, 9782, 10613, 10908, 11241, 12159, 12538, 13295, 13430, 13830, 13978, 14418, 15228, 16222, 16887, 17144, 17668, 18246, 18351, 19237, 19533, 20055, 20919, 21836, 22336, 22710, 23488, 23855, 24444, 25043, 25510, 26553, 27360, 27912]}
{"id": "126130", "pid": "126130", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe have stayed at Ocean Key 3 years ago, but this time was not up to par. They promised us a certain room, but upon arrival we were told the room was already given to another guest. The manager, front desk offered no appology, no adjustment for our inconvienance. We were told our room was non-smoking and we would be charged extra if we smoked, but our room had an extreme odor of smoke when we checked in. They had to deep clean our 2 bedroom suite. For $900 per night, The service, personal were definately not what we had last time. We will not return to this hotel again, as the service has deterioated.\n\nReview 2:\nThe front desk was helpful , but the overall expirience of the visit was uneventful . I got the idea that the employees took it for granted that people would come there to drink and eat because of their location on the water. Prices for weak drinks were expensive and served without flair or care. The staff gave us the impression that they were in fact doing us a favor serving us. In such a location as Key West, everything was mediocre including the food and drinks. There are other alternatives that we expirienced where we were welcomed with open arms and treated with respect, they include the Hyatt on Front Street, the Pier House and the restaurant and bar downstairs from A&B Lobster House which has the best happy hour on the island, 1/2 price apps and drinks everyday from 4 to 6:30 and validated parking right next door. Places like Ocean Key obviously have have bad management and pass it right down to their employees. Don't bother\n\nReview 3:\nThe hotel was converted from timeshare/condo use about 12 years ago and has not been updated since. The location is great, as is the sunset pier but the rooms are noisy (single glazed windows, poorly fitted doors and no soundproofing. Overall - a tired hotel. If I return to Key West I will go elsewhere\n\nReview 4:\nWe just came home from a wonderful stay at the Ocean Key Resort! It was awesome.... When we got there they gave us a COMPLIMENTARY upgrade!!!! They said that the room was available and they gave it to us. The room was amazing, where do i start...... full kitchen, two bedrooms, two bathrooms, jacuzzi, huge front room and dinning room, && Washer & dryer! It was perfect it was everything we needed! The balcony was located right over the pier we could sit outside and hear music. Perfect place to stay, everyone was sooo nice! We highly reccomend this place and would stay there again! Ohh yeh and the pool was great! It overlooked the water and you could swim and watch huge crew ships go by. The bartender at the pool bar was super cool too! I really loved this place!\n\nReview 5:\nLet me start off by saying this is a beautiful resort. Very clean, nice area all the things it should be since it is pricey. Loved it here except we checked out early in the am. and I just glanced at our bill. We were overcharged over $ 2,000.00 on our credit card. I called Sunday when I returned home and compared my confirmation with the actual bill. It is now Friday and they said they credited my account on Monday, but nothing shows up. All they have said is \"Sorry, did you go over your bill\"? Like it's my fault. Next time, if there is a next time, I will go over it. And they also informed me it will take about 4 days before I see my credit on my account. I would have given it an excellent rating, but due to the fact I had to find the $ 2000.00 overcharge myself and bring it to their attention and talk to 3 different people in the process, still waiting for credit, I would have to give this high end resort a poor rating.\n\nReview 6:\nI stayed their with my ex partner ten years ago at the resort. I had experienced many feelings when i was there on my birthday sept 11th 2001 when the twin towers came down when i was about to drink champagne at aprox 9am in the morning. The accomadation and staff were all amazing. I still have my cuddly toy monkey with hat and tee shirt still intact from the time. I would recommend you to anyone that goes to Key West. Good luck to your future. x\n\nReview 7:\nThis is THE place to stay, a bit pricey but worth the convenience and amenities.\n\nReview 8:\nWe stayed at Ocean Key resort for our 10th anniversary and enjoyed the penthouse suite. The views were incredible; service fantastic and food great. Hot tin roof had super breakfasts. Pool is small, but nice in the evening when everyone has gone out for the night. Good pool bar-thanks, Deb!\n\nReview 9:\nOcean Key Resort is a great location, by the water at the end of Duval Street. An easy walk to most of the touristy part of Key West. Our junior suite was very comfortable. The swimming pool location is fantastic and a great place to view the sunset. Th e gym was pretty good. My daughter tried the spa and was really happy with the services. The front desk staff were very helpful and courteous. The bellmen were indifferent. One of the elevators was not working while we were there and there did not seem to be any attempt being made to get it fixed. There was an awful smell near the elevators. Not sure what was causing it, but it never went away while we were there. We ended up using a bank of elevators on the other side of the hotel to avoid the smell. A good, but not great choice, to stay in Key West.\n\nReview 10:\nI brought my wife here for birthday. The resort is beautiful,the staff is super friendly. The pool is the best place to just hang out and watch the sunset. The room was very nice,roomy,wonderful view and a super comfy bed. The food was fenaminal!! The Hot Tin Roof is a must do while here. Although the poolside and sunset pier food is wonderful as well!! Will defiantly stay here again,as a matter of fact wife wants to make this her birthday trip every year. Thank you staff of Ocean Key! !\n\nReview 11:\nThe hotel is overpriced for what it is. The pool is tiny. The location is nice and the rooms are OK but forget about sleeping!! You can virtually hear anything going on from all sides, the room walls are too thin. You will be woken up by footsteps/heels everytime a guest around you return to their room in the middle of the night (in key west is can happen all night long), tv, all sorts. You can hear everything. The hotel noise starts around 7:30 with trays being pushed through the first floor to the pier bar, maids screaming at each other or at the cell phone, chairs being dragded during the room cleaning, and the worse was the banging, drilling, construction going on the roof (at 7:55!!). It's hell!! No chance of having a peacefull vacation or at least 8 hours of sleep without constant awakening. Next time we will stay at a B&B!\n\nReview 12:\nThe Ocean Key is a wonderful hotel at the end of Duval Street. We had a Junior Suite which was a nice size, comfy beds with a great view of the ocean. Special mention to Carl on the front desk who was always very attentive and friendly - he definitely contributed to making our stay as great as it was. Really couldn't fault this place. Will definitely visit again.\n\nReview 13:\nFirst of all the good things about this resort are the location and their concierge but that was it. We decided to splurge since our vacation was only going to be 3 nights long. When we got to the room I was so disappointed since the website makes the rooms look beautiful. I travel for business so I have stayed at many hotels all over the world. I have lots to compare it to. The furniture was older and sagging, floor was extremely dated, kitchen and appliance should of been replaced long ago. The two bedrooms had old console TVs. One didn't work so I called the front desk to tell them. No one came so I flagged down a housekeeping guy. Housekeeper told us not to use one of the sinks because it doesn't drain well. We had ocean view but were on the 2nd floor so we saw mostly shrubs. Asked for a higher level but was told it would cost us more and the room would be smaller. We paid over $500/night on the off season so we expected much better.\n\nReview 14:\nMy wife and I stayed here one night after staying at its sister resort, Little Palm Island Resort for four nights. The best part about staying here is the location, but don't expect luxury. Location is perfect for exploring Key West - right at the end of Duvall Street on the water. The view from the balcony was beautiful - you could watch the sunset as well as view the crowd next door at Mallory Square. Our room, like the hotel, was in need of a major renovation. The bathroom tile was broken. The shower was small and old. Our room smelled of cigarette smoke, even though it was a non-smoking room.\n\nReview 15:\nMy husband and I stayed here two nights on our honeymoon. It was amazing! The room was so nice and the view was breathtaking!! The servie was excellent and took care of everything for us. The pool area was very nice and service there was just as good. The location is perfect too! We had an awesome time and can't wait to go back!\n\nReview 16:\nI travel to Key West several times a year for business and am lucky enough to be allowed to bring my partner. Ocean Key is not Gay Friendly at all. We were looked down upon even though I spent over $600 a night for 5 nights. Very loud atmosphere, employees smoking by the restroom. 10% of the staff at best speaks English and I don't speak Czech or Russian. Gift shop was well stocked and pretty but the worker smelled of alcohol. If I wanted an Econolodge experience I'd stay at The Econolodge and pay Econolodge prices. This was Econolodge service at Ritz Carlton prices. Trash and cigarette butts all over the common grounds, homeless people drinking in the parking area, little to no security, loud non-English speaking people, minimal amenities, loud rock & roll in the dining areas and rude service is not what I expect from The Noble House Collection. I guess every family has to have a red headed step child. I went to the front desk to complain but I ran into a brick wall with that rude Mexican dressed like a Mob Man wearing loud colors.\n\nReview 17:\nMy brother recommended this hotel because of its location to Duval St.- its a quick 30 second walk and you are standing in front of all the bars. We got to the hotel a couple of hours before check in and walked around till our room was ready. They called us an hour or so before check in to tell us it was ready. We purchased a junior suite island view and when we walked in we were upgraded to a 2 bedroom suite with a gulf view. It was beautiful! Overall the stay was great. Very comfortable and a great location. The only negatives I could say about it was that we could hear the band on the pier in our room so they might want to invest in soundproof sliding doors. Also there was a weird fish smell when we walked out of the room into the walk way - I guess from the restaurant nearby. But the pool was nice and relaxing and the staff was great. I would stay at Ocean Key again.\n\nReview 18:\nI took my daughter for a mini vacation and the location made all the difference. We were 1 step away from everything - all fun water activities right downstairs, all shopping (art, gifts, fun stuff) right outside the front door of the hotel. The hotel itself is a beautiful property, with a charming and relaxing outside and indoor decor. Loved it. I highly recommend this place!\n\nReview 19:\nThis is my second time staying here, and its the best.. Perfect location for the Sunset. The hotel staff is very accomindating and the guests are plesent and inviting. I take a vacation alone every year (just to get away from and relax), and I never go to the same place, but I found it so relaxing I came back. REMEMBER to go to RICKS for a drink...\n\nReview 20:\nNearly all of the reviews appear to be discussing the ocean view or upgraded rooms. My wife and I were not upgraded --- we were put in the basic Jr. Suite I reserved. It was dirty, dated and smelled funny. The bed was good. The bathroom was dank and horrible. The sitting area was in 1980s style with a nice flat screen TV. The room as a whole needs a serious update. We really did not care for the used Q-tip on the floor when we entered the room. One definite high point --- the staff was courteous, attentive and helpful. Also, the location is great. I can only assume that you are paying for the location when you book a Jr. Suite. Otherwise, it is not at all worth it. For the price we paid, we could easily have stayed at any number of nicer hotels on the island. We left after one night and moved to the wonderful Hyatt Key West three blocks away.\n\nReview 21:\nWe stayed at OKR in February for Valentine's Day. This is our fourth or fifth time staying at the resort and we are ALWAYS happy with the friendliness of the staff, cleanliness of the rooms and the location of the resort. If you stay, get a room/suite facing Mallory Square or the Ocean. The sunsets are awesome from your balcony and you can basically walk to most major attractions, restaurants, bars, etc. in Key West. Would highly recommend this place!! Can't wait to return in June! !\n\nReview 22:\nWe stayed last summer at Ocean Key for 2 nights and chose it again for 5 nights this year. It was every bit as good as last year. The staff was extremely courteous at check in and everytime we were walking through the lobby. The bar staff although efficient at the Tiki Bar could get a little more personality but knew how to pour a generous drink. The people servicing the pool from the bar were wonderful. When we come back to Key West it will most definitely find us staying at Ocean Key. The location can't be beat. The only little complaint was I brought a laptop - unfortunately not wireless and had to use the dial up connection - racked up a $900 phone bill - at check out the gentleman did credit me $767 but still stuck with $133. Wonderful resort, pool, location, bar.\n\nReview 23:\nThis was an awesome hotel. We had three seperate areas including a balcony. Beautiful rooms. Super friendly staff. Great concierge, Oksana, helped us arrange a wonderful sunset cruise. We could walk to everything. The restaurant, Tin Roof is exceptional. We went between Thanksgiving and the middle of December, it was not crowded at all. The weather was very nice. I would go back in a heartbeat. We went\n\nReview 24:\nWas hurt while at the resort and need surgery to correct. The hotel is trying to skirt its responsibility. Horrible experience and I have stayed at 5 star hotels all my life. This is my first experience being injured at a hotel and cannot believe the way I'm being treated. So, watch where you walk, sit or stand there!! !\n\nReview 25:\nYou could not ask for a better location or view at the outside bar, and the bartenders are quite good. However, the appetizers we had were awful. The Peel & Eat Shrimp were tasteless, overcooked, and mealy. The other thing we had was some deep-fried steak & cheese thing that was obviously something acquired from Sysco - definitely not house-made. It was completely tasteless as well. I will not be returning there for the food, that's for sure. Inexcusable that cook's in Key West do not know how to properly prepare Peel & Eats, and that management is allowing crap like this to be served. And choosing pre-prepared frozen garbage from Sysco is just plain lazy.\n\nReview 26:\nWe originally booked a room at the Banana Bay Resort in Marathon. I think we were there about 5 minutes and started looking for somewhere else! Found the Ocean key in the phone book and had no idea what to expect. When we arrived I was thrilled! Gorgeous...beautiful hotel! We had a room overlooking the the pool and Mallory Square...had a great view of the sunset! The service was great and there was lots to do within walking distance!\n\nReview 27:\nThis resort was way over priced. We had a junior suite PARTIAL ocean view (maybe a giraffe could see the ocean) we did have a nice view of the parking area. The tub was not what was pictured (much smaller). The door handle to the balcony was broken. The first night we came back from dinner the bathroom was infested with ants. We ate lunch at the pier on the first day since we couldnt get in the room until 3:55, most expensive lunch ever. The pool was a large hot tub at best and we soon learned if you were not out there before 9 you didnt get a seat. On a better note the people were very friendly that worked there.\n\nReview 28:\nWe had a great time here, the hotel was fantastic and you can't beat the location. The staff was the most attentive I've ever come across. Proposed to my then girlfiend, now fiance' while we were there and the staff found out. Later that evening we had a bottle of chanpange show up in our room compliments of the staff. It was a really nice experience. I would absolutely come back.\n\nReview 29:\nJust back from 4 restful days at the Ocean Key Resort...Couldn't have had a better experience..all the staff, from front desk, room service,bell staff, waitstaff at the Sunset pier, were are all excellent...April at the Sunset pier really stands out..(hello from the Champange drinkers! )..it is apparent that Ocean Key values its' employees, and is evident in their treatment of their guests....used to just make it to Ocean Key just once a year, but I am going to change my other plans and return more often....Thanks again Ocean Key.......\n\nReview 30:\nWe were disappointed with our choice of hotel. For almost $500 a night, we expected much more from this \" 4 star hotel\". The hotel website and search engine virtual tours are very misleading. Everything in the hotel is exhorbitantly priced, the service is barely average, the pool is small and often crowded. We had breakfast at the hotels resturant \"Hot Tin Roof\" and we were appauled that our waiter had at least 4 warts on his hands...in clear view!! As you can imagine it put us off returning to Hot tin roof again. We were charged an extra $150 on checkout for movies we had not ordered, valet services we had not used etc. I have to say that the room was spacious and had a nice view of Mallory Square. Unfortunately there is no access to the beach from the hotel, but the hotel is well located near the historic marine district, duval street and most of the tours. When we return to Key wesy we will be staying at the Hilton resort and Marina. The location is excellent, classy and service is superb.\n\nReview 31:\nWe booked in for one night and were so impressed that we stayed for two. We would have stayed longer but had to return home. The staff were outstanding. The room was great. The location is unbeatable.\n\nReview 32:\nOcean Key location was perfect, within walking distance to everywhere we wanted to go. The staff was extremely friendly and always helpful, they made our stay most pleasant. The Jr king suite was great, plenty of room. We sat on the balcony many times and enjoyed watching people and the water. We will definitely go back. The Tin Roof Restaurant was very good. Had great breakfasts there every day.\n\nReview 33:\nWe are close enough to the property and location to utilize this as an overnight relaxation and getaway for the weekend. We have found the web sight most helpful in making this come true. The room provided for this trip is a Junior Suite with separate Living Room, Master area with a Jacuzzi and view of the Bay and Duval Street. We love it and will continue our use of this property as the number one spot in Key West.\n\nReview 34:\nThis was probably one of the worst hotels to stay in when in Key West. Travel to Key West 2-3 times per year, wanted to try something new. HUGE mistake. Rooms are outdated and dirty. The bathroom was dirty as well as black marks on the balcony. This is not a luxury resort. The only good fact was the staff was friendly but the hotel is way understaffed. Will not stay hear again. Oh, if you ever have a complaint with them good luck trying to reach them. They do not have a dedicated customer service department.\n\nReview 35:\nHot Tin Roof restaurant staff....great!! Everyone made us feel at home...food awesome!! And we are from New Orleans...so we are used to great food....Cudos to the chefs. Hotel a bit pricey but thouroughly enjoyed our stay!!!! We definitely recommend staying here.\n\nReview 36:\nThis was our frist trip to Key West. We arrived on Monday, August 13, 2007 and stayed until Thursday, August 16, 2007. The staff at Ocean Key went above and beyond our expectations. It was great to see their customer satisfaction was a priority! The location is perfect and the Hotel itself is superior. Our room was brightly decorated and very clean. We absolutely LOVE this resort. We did not hear the Roosters talked about in the reviews we read before we left (we were actually disappointed!). The construction mentioned in other reviews was there and we did hear it when we were in the room, which of course was during the day, At night there was nothing but the peaceful rest we needed. The staff was always friendly and greeted us coming and going. They were there to offer suggestions and helpful hints. I would reccommend this to everyone, and we will return to this hotel when we return to Key West! Thank You to All Staff at Ocean Key!\n\nReview 37:\nWe loved our room, loved the staff, loved the location!! Our room overlooked Mallory Square, had a perfect view when the cruise ship wasn't docked and it wasn't too bad when it was. The food was excellent, the staff at the bar and pool were great~served complimentary Key Lime sorbet poolside to all of the guests...it was awesome!! The only issue we had was when we were leaving we tried working out a deal to stay longer at the rate we got through our travel site and they didn't go for it. Oh well!\n\nReview 38:\nMy husband and I stayed here on an anniversary trip. The room was beautiful, the decor made us feel like we were in a tropical paradise. The view from the balcony was breathtaking. The staff was incredibly friendly and helpful with anything we needed or wanted. We ordered room service from Hot Tin Roof one night and it was great (for room service food ). The wait staff at The Pier was great too, our glasses were never empty. The only thing I would have changed was perhaps the time of year we visited. There happened to be a biker poker run/rally the last few days we were there. I will know to look at the events calendar for Key West before we book another trip, but I would definitely stay here again!\n\nReview 39:\nWe stayed here for the last two nights of a cross-America road-trip honeymoon, and while it was pricey, we couldn't have chosen a better place to end it. You're in the heart of the Duval Street action, yet the size of the hotel gives it a seclusion and peace rare in Key West. Highly recommended...\n\nReview 40:\nPerfect location for enjoying the view during the day and the amazing key west sunsets. Our room was immaculate and had a terrace overlooking the pool. April at the pool always made sure we had drinks and food without being intrusive. Nate the pool concierge was attentive to all the guests during the day. I even heard him offer to loan a guest some of his own fishing equipment. The front desk staff was efficient and pleasant. Check in and out was a breeze. We had to switch rooms (because we added another day) and it was an incredibly smooth process. I have been to key west many times and I highly recommend this resort.\n\nReview 41:\nAfter a night out bar hopping the last thing you need is the hotel staff making a ton of noise outside your hotel room at 6:30am in the morning. After trying to get back to sleep, they were at it again at 7:30am moving equipment around the floor (a little grease on the wheels of their carts would have helped). A great location but a little consideration from the hotel staff would have been nice.\n\nReview 42:\nSpent four nights here recently and was disappointed at how dated and worn the room was. Huge jacuzzi bath in the middle of the master bedroom made an awkward narrow hallway bath to the sink/shower area. Only one flat-screen TV which had a dim picture with garbled sound. Sheets had holes in them and paint was peeling in the closet areas. For what you pay, this is no 'resort'. Pier was occupied for two days for wedding events which was disappointing. In future, will check out other hotels instead of Ocean Key. Did not receive value for money spent.\n\nReview 43:\nGreat food great location great views, loved the spa!! Don't go during spring break was a little loud. Great activities near by too.\n\nReview 44:\nWe travelled a lot and this hotel gets our vote for the friendlies service EVER. Hotel has a great location on the harbour next to the square. The restaurant is one of the best in Key West. room is spacious, nice balocny, great bed, large bathroom, 2 TV's. You have to pay about $20 extra for valet parking but this is the way it's in Key West. Pool is a bit small but the staff in the pool are on top of things with cold water and clean towels are distributed routinely. Great hotel.\n\nReview 45:\nThis may be a little biased because this is where I got engaged, but I love this hotel. Very nice accomodations. Really cool, funky furnishings in the inside, we had a balcony that overlooked Mallory Square, and the staff was very friendly. The best part was that we were right in the thick of the Key West night life, without being in the thick of the noise. They were doing construction when we stayed, but I believe they are finished now. The elevator was extremely hot & stuffy which was the only bad part.\n\nReview 46:\nWe have family in the Keys and frequently visit, but don't usually stay in hotels. We had a destination wedding in Key West and planned it at the Ocean Key. The rooms were large. The location is great. The service and staff was excellent. Hot Tin Roof restaurant service was excellent. The Pier Bar restaurant had spotty service and just ok food for the price. I would have rated the hotel higher, but it is expensive. The Pier House Hotel next door was $100 per night cheaper.\n\nReview 47:\nWe had booked a 2 night stay at the Ocean Key Resort & Spa. It was our first time to Key West and this hotel is in the best position. It is right on the water and at the end of Duval Street, where all the action is. It is also the premier place to view the sunset in Key West, with everyone flocking to the pier in front of the hotel to photograph the sunset. Our room was large and had a great bathroom, with double vanity, walk in shower and spa bath. We had a balcony overlooking the water and the great sunset. Our 2 night stay was extended to an 11 day stay after my husband had an accident. The staff were exceptional at accommodating me during the very busy week of Fantasyfest and the annual Parrotheads 'Meeting of the Minds'. The hotel has a day spa (which I didn't get to try), it's own restaurant, pool and bar on the pier with live music every night. Everything in Key West is a quick walk away. I would definitely stay here on my next visit to Key West.\n\nReview 48:\nStayed at Ocean Key for 3 days at it was great. The location on Duval and next to Mallory Square is great. It is in the center of the Key West action. The rooms are a little old but the price reflects this and it is a great value. We got upgraded to a junior suite, which is oddly shaped with a hot tub in the middle, but the regular rooms are just as good unless you have childre. Room service was great at an affordable price. Sunset on the deck was magnificient. The Hot Tin Roof is a hidden gem. Beware it is hot there and the pool was inviting and pool service was adequate.\n\nReview 49:\nagree with the 2 prior reviews. the hotel is BADLY in need of a make over. the rooms very VERY tired looking, and could do with a face lift - the hotel must realize that just putting up a plasma TV does not do it. the prices are way too high for this hotel to get away with providing the mediocre rooms and service the hotel is also in an incredibly noisy place (rooms facing the ocean) with the bar downstairs, and there is absolutely no privacy on the lower floors.\n\nReview 50:\nSometimes when people say a hotel is friendly and quaint that means it isn't also comfortable and modern. Not true at all with Ocean Key Resort. It is quaint and has many of its own idiosyncracies but it is also very comfortable and as modern as you could hope for on a vacation to Key West. Above all, every member of the staff that my wife and I interacted with was friendly and helpful from the moment we pulled up to the moment we left after our long weekend. The room was unnecessarily large with a comfortable patio overlooking palm trees and the water. Great location at the end of Duval Street near every place you could possibly want to go for fun in Key West.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28862, "query_start_index": 28864, "query_end_index": 28864, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 796, 1753, 2068, 2850, 3798, 4260, 4352, 4655, 5478, 5983, 6837, 7215, 8179, 8795, 9138, 10199, 11095, 11487, 11850, 12717, 13218, 14010, 14428, 14763, 15440, 15890, 16524, 16920, 17475, 18495, 18708, 19120, 19552, 20078, 20354, 21313, 21827, 22548, 22859, 23498, 23909, 24475, 24620, 25117, 25640, 26130, 27110, 27702, 28182]}
{"id": "2515970", "pid": "2515970", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nstayed at omni may 29, 2010... 4 star hotel according to travelocity.com. spent 299 plus tax for 1 night. hallway and room smelled like someone just smoked a cigerette when we got there. requsted non-smoking. Called the front desk and they said they would \"ionize my room\" but 5 hours later still smelled like an ash tray. offered me a kids room with bunk beds?!?!?!? !lobby is a 4 star, location is a 4 star, staff is a 4 star... rooms area 2 star... dont let their pictures fool you. not a 4 star hotel at all. I have stayed at many hotels in sf.. all have a good location and good staff. this place sucks. I will upload pics fo the room soon. We had a view of a wall. carpet and bed set up looks like 15 years old. faded, and old looking. Do not recommend at all. Web site said free wi-fi. When u get there , only free wi-fi free in lobby, $10 additional charge if you connect from your room.\n\nReview 2:\nI stayed here for 3 nights in July 07 for a business trip so a little late in posting feedback but thought I should still contribute. OVERALL I completely failed to see why this hotel is rated so highly. The location and checkin were good but everything else from the lobby, room and broadband were poor. I cannot recommend this hotel especially with other good options nearby. In particular, the Mandarin Oriental is nearby and is often priced competitively which means you'll be paying similar money to the Omni but for a VASTLY superior hotel. Let me emphasize that I do not feel the Omni is bad. The problem is that it is just ok and that there are options. GOOD Fast checkin. Pleasant staff. Decent location. BAD Small room. Front lobby unimpressive. \"Broadband\" speeds slow.\n\nReview 3:\nThis hotel does not deserve to be voted number 1 hotel in san francisco. I stayed in 2 hotels in san francisco and this one was much the poorer of the 2, the other hotel was the intercontental. This was also twice the price of the intercontenental, and i booked on the recomendation of tripadvisor. (a mistake!!!!!!!) The room was on the fifth floor facing a very busy road and was very noisy. The room was small and shabby. the toilet flooded the first night. The dinner in the restaurant was overpriced and over cooked. Not a hotel to return to.\n\nReview 4:\nGreat location near Chinatown and within walking distance of the Embarcadero. Very friendly, gracious, helpful staff. Very comfortable room.\n\nReview 5:\nGood location - is on a cable car run, is near the business district which I felt it is a safe area and is also walkable to say Union Square for breakfast. The service is great - Joey Nubla made reservations at restaurants and was always pleasant and helpful. Cabs were hailed on my behalf etc. by the doormen. The rooms are large, and clean - beds are turned down each evening with a chocolate left, and TV set to a \"chill out\" channel. Bathrooms are good and clean, with a great shower and plenty of clean towels. Only thing missing are complimentary slippers - a small point! I was out before breakfast started on tourist trips but coffee is available in take out cups at reception which is just perfect. Would definitely recommend to business and holiday travellers alike, and if I were to return would definitely stay here!\n\nReview 6:\nStayed the weekend for the NFC championship game. The room was nice. The staff at the hotel are great. Valet parking charge is high, food and drinks at Bob's are overly priced. Watch your bill. I bought two rounds of drinks at the bar for my wife and NY giants fans we met at the bar. Charged the bill to my room. When I viewed my account from the room TV, saw three charges from the bar. I called the front desk, they checked and told me someone did not fill out the charge slip for their drinks, so they charged it to my room. They were knowingly trying to cheat me. Later my wife had soup, $9, and tea, $6, and they charged her $11 for the soup. They did not correct this mistake. They do not give customer copies of the bills at the bar or restaurant. Really read your bills if you are charging to your room.\n\nReview 7:\nMy family (three adults) stayed in this hotel for 4 nights. Although we reserved a quadruple 2 double bed room, the room was very small and just twin room. The bed was only two single beds. Moreover the room was third floor and aside ballroom, and thus very noisy. MN (JAPAN)\n\nReview 8:\nWhat an amazing hotel you have! Your staff are a wonderful asset to you. Loved the little touches such as hot apple cider in the beautiful lobby and cookies and milk with the turn down service. Nice, clean rooms and a location too. Would definitely recommend to family and friend's who visit your beautiful city :)\n\nReview 9:\nGreat location, big room and friendly staff (thanks to Lex for the history lesson). However, if you are parking the costs are high, $48 per day during the week.\n\nReview 10:\nGood location on the edge of Chinatown and 10 minute walk to downtown. I stayed while at a conference and after taxes the room rate was almost $500 a night for a 7 night stay. Smaller rooms than most american hotels and toiletries were never added to over the 7 nights\n\nReview 11:\nIt was our first trip to SF and decided to stay at the OMNI given its good reviews and ratings. But never again would I come back - first night due to street construction we were not able to sleep (noise was unbearable), the next morning I jumped into the shower to find out NO HOT WATER !!!?? Then to top it off, I had to call housekeeping twice to find out they were out of slippers ?? !!!! From my experience, I never had to call couple of times to get through at any hotel I have stayed in. Having travelling extensive across the globe, this was by far the worst serviced hotel. It is ashame as city of SF is a great place to visit.\n\nReview 12:\nWe stayed at the Omni for Labor Day weekend and it was terrific. The staff did everything possible to make our stay a pleasant one, with special kudos to Lex, the concierge, who so generously shared his knowledge with us. Our room was clean and very quiet, the bathrooms were large with plenty of amenities, the WIFI in the room acutally worked every time and the location was perfect for walking to the Ferry Building. And - the nightly rate was about half what we would have paid at comparable hotels in the neighborhood! Definitely join the (free) Loyalty program when booking to get a few extras. Note: valet parking is costly ($30 per day on weekends and $48 during the week) but necessary.\n\nReview 13:\nWhen I called the Omni hotel in SF to say they charged my credit card over twice the amount for a one night's stay, they said I would have to contact my bank and work it out with them to find out what happened. I said that was not covenient for me and that they should correct it from their end. The money has already been taken out of my account and they said I would have to wait 5 days before the charge will be corrected. I am NOT happy with this place and will never stay there again.\n\nReview 14:\nWe selected the Omni based on TripAdvisors reviews - thanks to all of you who take the time to post your experiences! We loved the location of the hotel which is walking distance to Union Square, the Embarcadero, China Town, etc. It is a business hotel though so don't look out your window and expect a great view of the city. We did have a few little glitches upon arrival, but Sarah, at the front desk, was very very helpful and more than corrected the situations. The staff's restaurant recommendations were very good. Our experience in the hotel's restaurant was not good - so I agree with a previous post that you should eat elsewhere. I have to give Sarah, and the room staff a big thanks. I had left some medication in the refrig and called to see if they had found it. They did and even though they didn't think they could get it out on that Friday, somehow they managed and it arrived at my home the next morning by 10 am. I was so impressed. We will stay at the Omni on our next visit.\n\nReview 15:\nWhile the hotel itself was nice, if not bit pricey, the service was not. There was a conference while we were there and a disco had been set up right below our room for the conference attendees. The floor was shaking the music was so loud. As the hotel was oversold we couldn't be moved and the only thing they offered to do for us was pay for a cab to another hotel, no offer of rooms elsewhere or anything. Oh...we did get a \"free\" overpriced breakfast out of it. Don't eat in the dining room, way overpriced for what you get...$25 for Bacon and Eggs? Would not stay there again, not for the amount we paid and the service we got.\n\nReview 16:\nThis is one of the few hotels in San Fransisco that let us stay with our 3 kids in a Deluxe room with 2 double beds. At check in the staff provided the kids with backpacks full of fun stuff. We were already enrolled in their loyalty program (which is free)-so we got free wifi , complimentary water, complimentary hot beverage in the morning and milk-cookies for the kids at night. The staff were always friendly. The room and the bathroom were both celan and spacious. We were on the 17th floor but still could hear some street noise but that is part of staying in the city. Loved Omni and will recommend it.\n\nReview 17:\nA gracious hotel that went out of their way to see to our needs during our stay in San Francisco. Staff was outstanding- quite helpful for our 1st SF visit of places to see & dine. Always had fresh fruit & drink in the lobby. Enjoyed the bar where they made excellent mixed drinks. Trolley line was right outside the door, F line at waterfront was only several blocks and the BART was only 2 blocks away. Buy their 3-day pass to save money on transportation.\n\nReview 18:\nI am often surprised by how the nicer hotels make children feel unwelcome. I know some kids are noisy and unruly, but for the most part well disciplined children shouldn't be made to feel like they don't belong. The Omni was the exact opposite. Upon our arrival, we were greeted at the door by a friendly lady who presented little goodie bags to my two boys. Nothing fancy, but one of the toys in there kept my 6 year old son busy for much of our trip. It was a very nice touch. Also the cookies and milk left in our room the first night was very sweet. The hotel is beautiful, nice clean rooms and has a great staff. I would definitely stay here again.\n\nReview 19:\nI had an excelent stay at the Omni. The room was on the thirteenth floor and was actually named. My only complaint was the rooms were to yellow.The rooms were spatious and warm and the TV shows a lot of great channels. The only thing is they don't have many channels.Again I say I had a great experience at the Omni.\n\nReview 20:\nI recently returned from the Omni and was impressed with the quality of service they provided. During the course of a crepe run in the morning, a button on my suit jacket fell off. Upon requesting the front desk personnel that it be repaired, and inquiring about the charge associated with such a repair, I was informed they'd be happy to do it at no charge, and would have it done within 30 minutes, as I was going to be heading back out for the day and needed that jacket. Doorman never let me open my own door, or hail my own cab. They also offered umbrellas if rain was expected and you didn't have one in hand. 11th floor room facing California, with a view of Montgomery, was quiet except for a fire truck one night. No other road noise was heard, even though the trolley goes by several times a day. Within just a few blocks is Chinatown, Union Square for shopping, Little Italy, Columbus Ave nightlife, and Embarcadara Plaza.\n\nReview 21:\nThe restaurant was bad. Stay away unless you're starving or just want a beer. It seems that some rooms look into a hole between the neighboring building and the hotel. The roof at the bottom of this hole is slanted so if you're unlucky you could get a room with a window that's blocked. And at the very least all of the rooms that look into this hole don't get any sunlight. They don't ave wifi. I've never stayed in the 4 star hotel that didn't have wifi - and they try to charge $10 a day for wired internet access - rip offffff.\n\nReview 22:\nLocation - Perfect! Close to China Town, Fisherman's Wharf, Union Square, etc. Service - Exceptional! Entire staff was remarkable! Room - Very clean and comfortable!\n\nReview 23:\nMy travels have taken me to San Francisco many times in the past, but this is the first time that I stayed in the Omni. Tripadviser reviews for the Omni pretty much say it all. It's an excellent hotel, ideally located in the heart of San Francisco. The hotel staff are warm and welcoming. Juan was particularly helpful. All of his recommendations were spot on. The room was spotless and well appointed. I particularly liked the convenience of the Omni. It's a short walk from the Omni to Chinatown or Union Square with easy access to just about any place in San Francisco via taxi or cable car. There's not much more to say other than I'll stay at the Omni on my next trip to Frisco.\n\nReview 24:\nSometimes it is the little things that make the difference. While most hotels of \"lesser\" stars include in-room internet access at no-charge, the Omni charges for this service. The hassle to get it at \"no-charge\" was time consuming and in the end did not work. Add to it, the lobby internet access worked poorly if at all. Although friendly, the staff didn't seem too concerned about trying to resolve this. If you need to use the internet for business or email, this hotel is not for you.\n\nReview 25:\nJust returned from a three night stay here. The service was outstanding, perhaps the friendliest non-obsequious staff we have ever encountered. Without exception, they were pleasant to deal with.The rooms are clean, quiet and nicely appointed. Free internet and the usual trappings if you join their customer loyalty program. We have three children and had to get two rooms which made for an expensive trip. It would have been nice to have a family option that was a little cheaper. Otherwise it is an elegant hotel, well located, with exceptional service.\n\nReview 26:\nOur family of four stayed 3 nights at this lovely hotel on our return from Hawaii earlier this week. I must say the hotel's location is excellent, as we had easy access to outstanding shopping, china town & fisherman's wharf. Our purpose was to visit wine country and felt the Omni's location gave us great access not only to a quick trip to wine country but to some great San Francisco sights. The service was superb, as all were very friendly & accomodating. Our room was beautiful and very comfortable. I would highly recommend this hotel to anyone and look forward to another stay at this first class OMNI!\n\nReview 27:\nWe just returned from a two night weekend stay at the Omni. We stayed there based upon TripAdvisor reviews and couldn't have been happier. Everything was as expected and more. From the attentive, friendly service of the staff to the comfortable, clean room, it was all perfect. We signed up for the Select Guest program when we arrived and had free coffee and newspaper delivered to our room at the time we requested. This was a really nice extra touch. The hotel is in a great location to walk to most of the main attractions in downtown San Francisco. We will definitely stay at the Omni again when we return to San Francisco.\n\nReview 28:\nApart from the impeccable service, the rooms are extremely comfortable and there is a full set of amenities throughout the hotel. There's simply no comparison to similarly priced hotels in the area in terms of quality and this is the first hotel I try to book whenever I'm in the city. The concierge at this hotel is especially helpful if you need any advice for restaurants or things to do. Don't forget to join the free Select Guest program for free wifi, morning beverages and other perks. Also, weekday valet parking is a bargain at $26 given the price of local parking lots.\n\nReview 29:\nWe stayed 3 nights at this wonderful hotel! The service was amazing, the rooms clean and well appointed and the price was reasonable for the area. The staff - well lets just say we got a note every day from the woman cleaning our room to say hi and thanks. We got to meet her as we left and she was so sweet- shook our hands and wished us well. Joey at the front desk was wonderful- gave us such amazing service. The location was perfect- except as others have noted there is not much open in the area for breakfast on the weekends. During the week, however, you have the advantage of great places for lunch geared to the workers in the financial district. Chez Carla was a great spot on Pine street. Bob's restaurant is quite pricey- the menu in the room service book are the same prices downstairs. But we did try it one night and found the food good and the staff friendly. They give you free access to print your boarding passes (great idea). We would not want to stay anywhere else in San Francisco- good job to you all!\n\nReview 30:\nWe stayed at the Omni in San Francisco's financial district and loved it. They offer quite a few deals, but if you can afford it, it's defintely worth the stay. Staff is extremely helpful and pleasant. The hotel itself is beautiful and near some amazing restaurants (look for Beldon Place). We walked to Union Square, walked to great restaurants, came back to our room and there was a piece of decadent chocolate cake with a candle and \"Happy Birthday\" written on it. We will defintely go back.\n\nReview 31:\nLovely hotel that is period USA - well situated in downtown San Fran, all staff without exception were excellent and very helpful. Gym facilities good and clean. The hotel has 1 bar which is more like a small TV longe and a steak resturant that is like a traditional old style steak house. Meat was of an excellent quality and cut but the Chef did a weird thing with a 8 inch whole carrot that was stuck in the middle of the plate........???? Really not sure what was going on there ! This place is absolutely fine and ideal for down town shopping location, im quite suprised it makes the top 6 in the trailfinders list but hey ho !\n\nReview 32:\nLocation, Location, Location. We found this hotel quite lovely and extremely well kept. Check in staff, doorman, housekeeping were geniunely nice. This hotel is mere steps from Chinatown and just close enough to Union Square. Our trip was lovely...this hotel made it perfect.\n\nReview 33:\nI received a great rate in a middle tier room. I reserved the room on the companies website and requested the best (and highest room available) for my room rate. They gave me a great room on the top floor with a great view of the city and bay! The staff was very social and helpful making us feel at home! I would go back and stay at this hotel for the staff alone!\n\nReview 34:\nHad a great time at the Omni San Francisco! Service was excellent, location convenient, rooms and amenities were to be expected from an Omni\u2026first rate. Traveling with a 10 and 7 yr old can be daunting, but the attention paid to us by the attentive staff made theirs and our stay memorable. They were greeted with Kid backpacks filled with fun activities and milk and cookies every evening. Be prepared to pay for parking, it can get pricey. If you\u2019re the type to exercise during vacation, the gym is clean, easily accessible and has the latest cardio and gym equipment. I would definitely stay again.\n\nReview 35:\nMy stay at The Omni was first rate all the way. Easy check in and express check out made the business end a breeze. The room was top flight, yet California Street is a busy street so expect some noise, it wasn't distracting. Right next to the trolley, movement around town was easy and it was only five blocks to the Embarcadaro and Bart was even closer. Most impressive was the staff. The front desk was helpful to a fault. There was no request to small, either Muni passes or tours, I just had to ask and it was done. The room was spotless and kept that way. The Ferry market is walkable as is the \"F\" line is to Fishermans Wharf. The Front Desk even had the tree day passport that works on the trolley, \"F\" line and all the buses. Bob's Steakhouse and Bob's Bar are also first rate. weekend rates are a steal. Put this place on your bucket list, you won't be disappointed.\n\nReview 36:\nWe stayed at this hotel for 5 nights as part of a two centre holiday. The service was excellent throughout. The room was large and airy and the bathroom was very spacious. The in room films were excellent and many have yet to come out in the cinema's in the UK. We recieved an upgraded room as I had registered to be a Select Guest on the hotel website the day before we travelled - I simply passed the email confirmation to the receptionist and we recieved all the benefits - well worth doing. The hotel is on the edge of Chinatown and a short work to Union Square. Highly recommeded!!! We will definately return.\n\nReview 37:\nMy partner and I throughly enjoyed our recent stay at the OMNI Hotel San Francisco. The service, ambiance, staff consideration, and feeling of welcomeness, certainly enhanced our six day visit. This is our second OMNI, we stay at the OMNI Royal Orleans when ever in New Orleans and have never been disappointed there either. It's hard to go home after spending a week at an OMNI! Thanks to all for a great week!\n\nReview 38:\nArrived in San Fran after a long drive from Carmel! The dtaff were amazing, couldnt have been more helpful. Our room was massive and so comfy. We had a gorgeous bathroom. The hotel was for us where they had put us very quiet indeed. 2 nights was not long enough for San Fran, we made the most of it, we hired bikes and rode over the golden gate bridge, then rook the ferry back. I highly recommend the night tour of Alcatraz. We had a great meal in China town. Hotel was in a perfect location, easy to find. Very very happy with the OMNI!\n\nReview 39:\nWe had a great stay at the Omni San Francisco over the Memorial Day holiday. Although there was no view, our room was well appointed and clean. Staff was friendly and service was above average. Service technician replaced our television set becuase it was not working. Location, in the financial district, was good even though rather dead on Sunday and Memorial Day. Close to the Embarcadero and ferry building where restraunts were open on Sunday afternoon. We would stay here again on another trip to San Francisco.\n\nReview 40:\nBest beds I've ever had in a hotel. Very friendly staff; free Internet access in lobby; but $4.50 for a Coke from the room frig.\n\nReview 41:\nWe have stayed with Omni hotels in the past and were not disappointed. The hotel is located in the financial district, yet perfect walking distance to many attractions and fabulous restaurants. I can't say enough of the wonderful staff! We were well taken care of in every aspect of our stay. The rooms were beauiful, clean and quiet! Even with a cable car line out front. We will certainly stay here again.\n\nReview 42:\nWe have just return from our stay in Omni. Hotel was beautiful. Service was unbelievable. Bathrobe and slippers were provided. Everyone was extremely friendly. Very convenient location, in front of the cable car line, but very quiet on the weekend. We walked to Chinatown, the Coit Tower, Pier 39, Fisherman's Wharf. You can also take a bus to all the tourist attractions. Great shower in the bathroom. Loved our stay.\n\nReview 43:\nFrom the desk clerks to the maids and doormen you can tell that the management\u2019s priority is service. Friendliest hotel I've stayed at, ever.\n\nReview 44:\nOur experience at this hotel has been great. We arrived around 11 am on a Saturday and were able to check in early. The room was large and clean. (We had two double beds, a table, a large dresser with a flat screen TV inside), a comfortable bathroom with really high ceilings. In the evening, the room was turned down with chocolates placed next to the bed, together with a personal note from housekeeping. We are Select Guest members, so we got free breakfast drinks and newspaper delivered to the room. Everyone we encountered has been nothing but pleasant, helpful, and accommodating. The hotel has fresh fruit and very tasty lemonade in the lobby in the afternoon. One of the nights, when my fiance and I were coming in, the concierge presented me with a beautiful red rose (my fiance did not order one, this is just a completely random, nice gesture -- many thanks to Omni for that!). The lobby is good size and beautifully furnished. The location is convenient. We had a great time and are sad to be leaving tomorrow morning.\n\nReview 45:\nWe stayed at the Omni for our wedding anniversary. Beautiful hotel in the financial district, because of that the weekends are fairly \"quiet\" because the businesses are not working. Chinatown is a quick walk and not too far down to the piers. We would stay here again.\n\nReview 46:\nI was a little hesitant to stay in the financial district, but I'm very glad I did! My original reservation was in Fisherman's Wharf, but it's too crowded and touristy for my taste. This beautiful hotel is located right on the California Cable Car line. I was able to walk to Chinatown, Union Square, and North Beach. The one time we went to Fisherman's Wharf was just a cable car or bus ride away. I loved the marble bathrooms and bath amenities. Nice to take a soak after climbing the hills all day long. The staff was friendly and eager to please. The one mix-up I had regarding my package was taken care of quickly and they profusely apologized. I would not hesitate to stay there again. The Omni has spoiled me!! !\n\nReview 47:\nTough to tell what the \"right\" location is, but this is as good as it gets. The OMNI is right on the cable car route...just step outside. It's also walkable to Union Square and even the Embarcardero (maybe 20 minutes). Plenty of eating options in the area as well. If you are a AAA member, they offer some great deals well below listed prices. First stop after checking in should be to see Lex, the concierge. He knows everything there is to know about SF...period, and is fun to listen to. He made a big difference in our visit ! This hotel provides first class luxury at less than half the price of the Fairmont.\n\nReview 48:\nWe stayed for 4 nights in April and had a fantasttic time. The front desk staff were very friendly and helpful. The doormen (particularly Barney) were very helpful - more like a concierge service. Bar and restaurant were a bit pricey but the food was very good and we really did not get the carrot thing! If we ever visit SF again we will be back.\n\nReview 49:\nWe stayed here while attending a wedding and were very pleased with the choice. As others have said, this is a terrific location for seeing the city. We parked our car and never took it out. It's an easy walk to the places you'll want to see: Chinatown, Nob Hill, Union Square, North Beach, Coit Tower, etc. The staff is unfailingly friendly and helpful. The beds are very comfortable and the linens are crisp. Our room was bright and sunny and, though it faced California, I was never bothered by any noise, inside or out. In fact, it was hard to imagine that anyone else was in the hotel. The only negative that I can find is that, because it's in the Financial District, a lot of places are closed on the weekend. But, that's a very minor issue with this wonderful hotel. One hint is to join their loyalty club. It doesn't cost anything and affords you advantages like free wi-fi in your room and free newspapers delivered to your door.\n\nReview 50:\nWhat a beautiful hotel, the staff was extremely helpful and the hotel was beautiful! Rooms were extremely comfortable, great bed! If you like Indian food, highly recommend Amber for dinner. Couldn't have asked for a better stay!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28078, "query_start_index": 28080, "query_end_index": 28080, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "78%", "inner_docs_start_indices": [176, 1083, 1875, 2434, 2586, 3426, 4250, 4537, 4863, 5035, 5316, 5965, 6673, 7175, 8183, 8828, 9450, 9921, 10587, 10916, 11862, 12406, 12584, 13280, 13782, 14351, 14974, 15615, 16207, 17245, 17752, 18397, 18685, 19063, 19677, 20565, 21192, 21616, 22167, 22697, 22838, 23258, 23689, 23843, 24887, 25168, 25900, 26527, 26887, 27839]}
{"id": "149921", "pid": "149921", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLocation: Close to Airport and small shopping area Staff: Outstanding - very helpful and friendly Rate: 1/2 off January sale - with buffett breakfast Breakfast - Unbelievable - so many choices - fresh fruits - fresh squeezed orange juice - fresh pastires - omelets - etc.. Restaurant Staff: Fantastic Room: View was fantastastic - good amenites Pool Area - Dd not use pool - did take pictures at the Cabanas which were available at no cost - very nice all around My cousin and I stayed here for two (2) nites pre-cruise. Do not regret it one bit. On the contrary - will definitely return with our spouses :) All in all, the friendliest staff I have encounterd in many, many, years. Beautiful grounds and area - worth every penny\n\nReview 2:\nI recently stayed at this hotel for a convention and the mold in the rooms was horrible! The sink rim was black, mold in the tub, the tub sink and toilet. The toilet seat was broken, main bathroom light was burnt out, and the desk lamp was burnt out as well. They did not have a top sheet on the bed and I was told this was a new Hilton brand standard! Can you imagine not have a top sheet, just the bed cover!?! I reported the problems to the front desk but had to return a second time in the evening when nothing was done while I was gone during the day. They did come and repair the lights, fixed the toilet seat and added a top sheet but the mold was not cleaned! No one ever followed up with me to see if everything was done. This hotel is a poor excuse for a Hilton!\n\nReview 3:\nI just got back from a 5 day stay at the Caribe. We went for my boyfriend's birthday. The hotel is a little old but very nice. The open air lobby is really cool. We upgraded to an ocean view not sure if it was really worth it. The pool area is great. Lots of seating. The beach area is nice. The restaurants are a little pricey. Had the birthday dinner at Mortons. They went above and beyond to make my BF's birthday great. They printed out menus with his name on them, they took our picture and gave it to him with birthday wishes and they gave us a free dessert. I also recommend the Lemongrass. Great atmosphere and the food was great. If you are a cigar smoker them seemed to kick us out during the day but at night was able to smoke with no problems. We also used our balcony to smoke on.\n\nReview 4:\nBecause my company assigns the hotel's for it's employees I have no choice but to endure my brief but numerous overnights at the Caribe. My last visit featured a smoking room that I did not request, and the staff refused to change my room. Even after reporting a malfunctioning air conditioner, that did not budge from a 53 degree setting, I was forced to remain in this room. On the same floor one of my co-workers reported roaches in her room, and the staff failed to move her either. The rooms generally are mildewed, damp, and musty. You don't want to drink the water in San Juan, but if you need the bottled water in the room be ready to cough up $7.00. Need to get on the internet? That's going to cost you $14.95, excessive when you consider that many hotels are providing free WIFI/LAN as a service to their guests. For those of you that have a choice, go elsewhere.\n\nReview 5:\nThe hotel was OK but nothing special. I had signed up through Orbitz and paid in advance for the one night I stayed there. Hilton added a charge called \"resort fee\" to the bill and separately charged my credit card for that. I inquired and they just said it was an additional charge and to call Orbitz. While the stay was not a disaster, I would never stay there again and I would not use Hilton again unless I had to.\n\nReview 6:\nMy husband and I stayed at the Caribe Hilton on the recommendation of our travel agent. We were staying one night in San Juan before going on our honeymoon on Royal Caribbean. Although the room and ocean view were nice, it was quite expensive ($350/night) and the hotel offered little else. The photos of the pool and grounds on the website looked enticing, but in reality were small. The hotel food available was expensive ($8 for a Bud Light and $16 for a hamburger!) so we opted to eat at the Subway a block away. The area around the hotel is run down and we were even told by a security guard to not leave the hotel grounds after dark. In addition, there were a lot of families with small children running around - which was not what we wanted for the first night of our honeymoon. After we ventured into Old San Juan, we wished we would have stayed there instead. There is plenty to do within walking distance (restaurants, bars, museum, etc.) and the hotel rates are much more reasonable.\n\nReview 7:\nThe swimming pools are poorly kept with obvious signs of only GAWD knows what in the water. The Palmeras restaurant buffet seems to always be infested with fruit flies....you're better off staying at the San Juan Mariott for the money you pay here. There are no other restaurants close to this hotel so you are basically stuck with what's available at their inflated prices. The rooms are Ok - the service could be better. If you don't drink liquor have them seal the refrigerator...else they'll try to charge you for missing items. Not a pleasant experience.\n\nReview 8:\nThe Caribe Hilton is the oldest and grandest tourist hotel in San Juan. It has its own private beach (the only one on the island), a lovely open lobby, bar, and restaurant area, outdoor restaurant seating, and a large and well-kept pool area. Our room faced the ocean, and the decor was average hotel fare. Overall the service was mediocre: when we needed something we had to hunt someone down, and then it seemed we were bothering them. The food at the \"Italian\" restaurant was bland and over-cooked, and expensive. Which brings me to the prices: you pay a lot for the name \"Caribe Hilton.\" Try a $16 chicken sandwich or a $20 \"continental breakfast\" for examples. My guess is the room and amenities (like restaurant food) are about 150% of what you might pay elsewhere. Save your money.\n\nReview 9:\nMy sons and i had a fantastic vacation at the caribe. Ali, the night manager is the greatest. he takes care of business. there is a little store at the end of the driveway that has the best food, and drinks (cheap) and delicious. I brought some stew home for my husband, but ate it on the airplane. I did not want to leave. I love San Juan. Forget Laguillo beach. falling apart, but you might enjoy a coco loco out of the coconut. Would go back today but prices are high.\n\nReview 10:\nHere are the bullet points supporting the title (in no particular order): - Rooms were dilapidated - Walls were extremely thin (easily woken up multiple times throughout the night as people were going back to their rooms) - The city view was atrocious (nice view of the top of the hotel's ball room) - Check-in was extremely slow (~30 minutes waiting when I was first in line and there were 3 employees working the front desk) - Disconnected from room service multiple times when attempting to order dinner - Given the wrong room type (2 double beds instead of one with a king size bed) - Didn't need 2 messages per day, everyday of my 3 night stay, letting me know that there was a fast check out through the TV (which didn't actually work when I tried to use it) - Wi-Fi didn't work in my room for any device, nor did it work for iPads in the lobby - All food/drinks were extremely overpriced in the hotel (beers purchased for $2 one block away were $7 in the hotel)\n\nReview 11:\nhttp://www.cruisemates.com/articles/ports/sanjuan.cfm This was our bible for old san juan. Follow this advice, its super accurate and helpful. Practically no complaints about the hotel. Just please refill the water in the lobby more often! Bring your own tennis equipment and you can play for free on 3 great courts at the hotel otherwise you have to rent. ask the front desk for the wireless password in the lobby and you'll be set to surf the web. Tips to save money: La bombonera on calle sanfransico in old san juan has a killer mallorca, and is cheap. Hotel has a starbucks and subway across the street which isnt too pricey. If you go less than half a mile east on calle ponce de leon, there is a Pueblo grocery store to stock up on cheap eats, and drugs stores to get sun screen ect. Bug spray didnt seem necessary even in teh rain forest even though we bought some.\n\nReview 12:\nMy husband and I stayed at the Caribe Hilton Labor Day weekend. The hotel was beautiful inside and out. The staff was friendly and helpful. I am a frequent traveler to the Caribbean and I would totally recommend this hotel. The only negative thing is the beach is not that big-but I really don't think San Juan is known for big beautiful beaches. As far as the price for food and drinks-yes it is expensive but it's not anymore expensive than any other place I have stayed in the Carribean-unless you do an all-inclusive. Consierge was helpful at making dinner reservations that fit your budget.\n\nReview 13:\nGreat location. 10 minutes from airport; beautiful property on the coast and lagoon. Stayed in villas section of hotel which needs updating. Only real gripe is that we chose to stay on premises for our whole stay -- eating at the hotel restaurants exclusively -- and boy did we get gauges!!! Meal prices were overpriced. Other that gripe, a very nice place to escape winter!\n\nReview 14:\nI have stayed at a different resort before, but I really enjoyed the Caribe Hilton. The overall environment was cheerful. There were quite a few people that you see in this hotel - I was told this was due to this hotel being a stop for Cruise passengers. The continental breakfast bar at the hotel was good, reasonable price of $10. The hotel was within a 30 minute walk to a fort and I enjoyed walking to the fort and looking around. There is a Morton Steakhouse next to the hotel - what I really liked was the state of the art gym, not the small (I have one too) types that you see otherwise. The resort I had stayed in before had a nice beach path - but this one did not. They had upgraded my room to a Suite and it was very nice. Thank you. The bed was soft and not firm as I liked it to be - I was sour the next day after a 10 hour door to door travel. They have peacocks and a swan in the garden. My room had a nice view of the ocean.\n\nReview 15:\nLoved my recent stay at the Caribe Hilton in San Juan. Very beautiful when you walk in- you see the pool area immediately. Everyone was really friendly and helpful. The rooms were really nice and we had a balcony. The hotel has restaurants and a starbucks. It was a good mix of couples, singles, families. We (2 girls) felt safe in the area. The location seemed cleaner and less trashy than Isla Verde's commercial strip. The location is withing walking distance of Condado, and about 5-10 minutes by car to Old San Juan, but about a $20-$25 cab ride to Isla Verde or the airport.\n\nReview 16:\nIt took about an hour to check in. The person behind the desk was not allowed to make any decisions on his own. One elevator was broken. I had to have maintenance come and fix the inoperable air conditioning. We decided to go to the Spa and although they had three, none of them had hot water in them. All this for only $300.00 per night. The surrounding grounds were vary picturesque.\n\nReview 17:\nWe stayed at this hotel for 2 nights. The worst 2 nights of my life i think. First they couldnt find my booking. Then we got one room instead of two that i had ordered and paid for. Then it was wrong and we had to get new rooms and so on.. we used 5 hours of our time just to wait at the hotel to decide what room we would have. The staff was rude and not helpful. I paid 2000 dollars for two nights and would have felt better wiping my a.. with it then giving it to the hilton caribe. We also stayed at hotel milano in old san juan and that was a perfect hotel. I don`t know how they have got 4 stars it should have been one or two. Never again caribe hilton. Never again *Hilton hotel. I am shocked by the bad service. And they charge 14% service charge for no reason.. waste of money\n\nReview 18:\nBecause this classic hotel is set at the back of a cove with a breakwater, the water is very very calm. The sand is lovely - it's a great place for people who don't want undertows. There is shade under a grove of palm trees but also lots of sun elsewhere. The unbrellas are free. The Asian Fusion restaurant is excellent; the Spanish and Italian ones are OK but nothing to write home about. And, as noted by others, the food is expensive. The lunch menu at the beach is limited - pretty boring by the end of the week- and almost everything comes with fries. If the food improved and they put a muffler over the aircondition this would be a 5 star plus hotel. As noted in other reviews, many rooms look out on the air conditioning. There is free Wi-Fi in the lobby but it's very hard to find a free plug if you have weak batteries.\n\nReview 19:\nI can't believe it. I happened to glance at my bill today only to see an unauthorized fraudulent charge from the Caribe Hilton for $150.88 to my credit card!!!! I stayed at this mediocre hotel over one year ago!!! Beware, beware, beware!!!!!! !\n\nReview 20:\nThe staff was very helpful and willing to let us see the room prior to check in without any hassles. The beds and linens were so comfortable. The restaurant on property, Lemongrass was one of best places I ate during our stay. The best thing is it had it's own private beach. One of two hotels in San Juan that has it's own beach. There was a huge area to layout and catch the rays along with hammocks. The hotel was a little short staffed but nothing to noticeable. All-in-all a good stay.\n\nReview 21:\nI can't help, but it's still on my mind. We had a wonderfull time in san Juan .......... We returned from a walk in san juan and our handluage was desepeared from our room. The roommaid took it to the security ( we did'nt check out! )We hoped everything was O.K. when we opened our handbag all the money, family photo's and some papers were gone. The police made an PV and we still wait for some answers ! We almost missed our cruise without money !\n\nReview 22:\nWe had a fantastic stay at Caribe. The beach and pool area were fabulous. It was beautiful. Bar and grill was fantastic.\n\nReview 23:\nI am a pretty hardy traveller, but get pretty upset when it comes to value for money. This hotel was nowhere near what you would expect for a Hilton hotel. We stayed a night before and after a Carnival Victory cruise and this hotel put a downer on an otherwise perfect trip. POSITIVES The pool and beach area Starbucks NEGATIVES Both rooms had damp carpets, were old, rusty, felt dirty and various appliances not working. We were told alternative rooms were not available and if we had time we would have arranged another hotel. At 2am one night staff refused to get us another room, so we asked to turn AC off so we could get our 10YO to sleep. Next morning the floor was soaking wet from condensation(and hence the damp smell). Nowhere near enough tables or staff for breakfast resulting in 30 minute wait for a table plus 20 minutes for hot food. 250 dollars for 2A2C in the restaurant with only 4 meals and 1 drink each. FINAL COMMENT We wont stay there again and I am not confident in the Hilton hotel brand anymore. Suggest they spend a bit of money to upgrade the rooms.\n\nReview 24:\nVery dissapointed with my stay at this hotel! Room's fixtures were old, worn and broken. Service was deplorable. Construction taking place during our stay was very annoying. Elevator security was not working. Overall attitude was poor. Very liitle value received for the extremely expensive price. Nice beach area but again service and food quality was poor and overpriced. I feel that we were treated poorly and with little respect. Condacending attitude is not appreciated! I would not reccomend this hotel to anyone. We will not stay at any Hilton chain hotel in the future.\n\nReview 25:\nWe stayed here one night pre-cruise. I thought it would be worth booking this hotel for the beach, and it was. What was disappointing was the room. Very dated. Wood panelling on the walls gave it a 70's appearance. We booked a \"deluxe\" oceanview concierge room. The oceanview was great, but I did not see any advantage to having concierge service. The room was VERY small... leading me to wonder what the room would have been like if it were not a \"deluxe\"! On a positive note, location was good, beach was good, lobby is great. Everything at the hotel is RIDICULOUSLY expensive. We regularly stay at high end resorts, but we do not like to feel ripped off at every turn. There is a difference between paying for quality, and paying for a \"name\" and I felt at this resort that was what we were doing.\n\nReview 26:\nI am shocked by the positive reviews of this hotel. We stayed at this hotel at the end of our honeymoon, and it was a disappointing end to an otherwise fantastic trip. We tried to check in early (having made a prior request to do so), and we were told to come back at 2:00 p.m. We spent the day exploring San Juan and returned (after having been rained on) after 2:00 p.m. The clerk kept telling us to give him 10 more minutes, then completely ignoring us. It was several hours before we were shown to a room, that was supposedly an upgrade, but seemed like a very average room to me. There were no apologies or acknowledgment that the hotel had done anything wrong. I will never stay at another Hilton.\n\nReview 27:\nI upgraded to a villa. The room was great. The staff was excellent. The pools and beach was fantastic. Be aware that you will spend most of your money on food in the hotel restaurants if you aren't careful! !\n\nReview 28:\nWe stayed at the Caribe Hilton on July 24, 2004 for one night prior to our cruise. We got in rather late and were given a room that smelled moldy and had wet carpet. I called to complain about the situation and was not offered any alternative. The next morning we tried to eat breakfast but the restaurant had a horde of people in a big line waiting to eat. The view off our balcony was mainly a construction site. Other members of my family stayed there also and were put in rooms on the concierge floor for less money than I spent and had a decent stay. The management has given me a 50% refund on our room. I would try somewhere else next time.\n\nReview 29:\nWe just returned from Puerto Rico April 19th. We loved the pools and the outside areas of the hotel but the room was seriously lacking - in definate need of updating. Our ocean view room was just a sliver- mostly a view of the construction of the new hotel. Lots of leaks in the bathroom and a very slow drain in the bathtub-nothing seriously bad but enough to mention. Also very high prices for drinks at the bars ($8.00 margaritas & $3.00 pops)\n\nReview 30:\nThis was a beautiful resort with a private beach that allowed you to feel secluded from the hustle and bustle of San Juan. It's within walking distance of Old San Juan. The newly renovated bathrooms in the tower are beautiful and the lush landscaping is tropical heaven. The staff is truly welcoming and helpful. However, there were never enough chairs/loungers for all the guests -- although they had many, many loungers stacked up and locked against the retaining wall. I was there during a holiday weekend, and they should have had more loungers out for the guests since the resort was full. The food is very pricey ... I walked to the Subway across the street for a lunchtime sandwich.\n\nReview 31:\nI would never stay here again or suggest this to anyone i know or deal with. From the minute we arrived, there was problems. Room was dingy, so outdated, no ocean view, ac did not work, rug torn. Transferred to another room, over the week, the following happened to us, balcony door did not open, housekeeping did not clean, key got deactivated several times, once by an employee by accident, two time we do not know why, toliet overflowed 2x. This is just a few things that happened....Staff has a little bit of an attitude....pool was nice and spa gorgeous.....Would not stay here again or send anyone i know or like$$$$$$$$$$$$$\n\nReview 32:\nI have been travelling to San Juan on business 1-2 times each year for over two decades. I usually stay at the Hilton or the Marriott. Over the past few years, I have stayed at the Hilton more often because it is more easily accessible by car than the Marriott. It also has much larger grounds which means it is never crowded. No problem finding a chair near one of the pools or along the beach front. Unlike the Marriott, the beach has a nice break water making it easier to swim. I like the restaurants more at the Marriott but usually eat off-site so this is not a factor for me. I did notice that the rooms, of late, are showing their age (unless you are a VIP Hilton card member and are assigned the executive tower which has very nice rooms). In contrast, the Marriott\u00e2\u20ac\u2122s rooms are \u00e2\u20ac\u02dcnewer\u00e2\u20ac\u2122 and generally superior. In all, a good place to stay but they really need to do some upgrading if they want to remain a premiere destination.\n\nReview 33:\nWe arrived in Hotel Caribe the day before our Royal Caribbean cruise. I booked it through the cruise package. It was a real disappointment. Although the discription said beachfront, there is no beach but rather a very small, manmade lagoon. No real views. The service was nonexistent. The reception area was crouded and hectic. I was on my own as far as finding and getting my bags to my room. Maybe it was an unusually busy day. The decor was ok in the restaurant area but has no lobby per say since the registration desk is outdoors. The general decor of the hotel was dated and old. The outdoor aviary had no birds in it. The only positive is that there was a starbucks at the hotel. There are so many options of vacation hotels in Puerto Rico. I would stay away from this one.\n\nReview 34:\nThis was my first stay at a Hilton and my third trip to San Juan. Lets start with the good. The pool area was very nice. The beach was nice. The whole lobby being very open to the elements vs an enclosed lobby...had a carribean feel to it. My first room was a handicapped accessible room in the garden wing. I knew I was in trouble when they appologized for putting my in the room and said I could switch out the next day. They were booked. Carpet in the room had stains all over it. The garden area was blocked off with tape. They were doing construction. Next day they put me in one of the towers. I did get a balcony...with paint chipping away. The walls were scuffed up. The mini bar kept making noises. I called and asked them to fix it. The next day the problem occurred again. I gave up on them fixing it so I unplugged the mini bar instead. I was ignored at the bar in the lobby. Overall, I was very disappointed. This was my first and last stay at the Hilton Caribe.\n\nReview 35:\njust got back from 4 days at the Caribe Hilton. I would say it was an average hotel. The fist room we were given was dirty and had trash all over, the next room did not have the ocean view we paid for. It was also noisy at night on our floor. On the positive side, the beach and pool area are wondeful.\n\nReview 36:\nWe actually checked out after day one for a seven day reservation and booked at another hotel... the service was abysmal... the night manager/front desk manager was absolutely no help in getting anything fixed... the rooms were substandard at best, and the service matched... be ware..\n\nReview 37:\nHORRIBLE They double charged myself and others from my party nearly draining everyone s credit or debit card. gave such a hard time to return back the monies as if it were our fault. still did not recieve deposit money. never again\n\nReview 38:\nThis is supposed to be an oceanside vacation resort near San Juan. We found it tired, very noisy, not very clean. Piped music blares continuously in public areas The pool area is overcrowded (1000 rooms in hotel). It has a small and miserable beach which slopes, so lying on the beach chairs is uncomfortable. The restaurants in the hotel (except for Mortons - predictable steakhouse) are not good. We left a day early.\n\nReview 39:\nWe have stayed at this hotel several time. We love the location and the things you can do in the area. If you like to go to the old San Juan, the ride is about 5 mins in taxi unless you decide to walk (under a sunny humid day may not be the best idea). Heading to the Condado area, once you get over the bridge (walking distance as well), you can enjoy the restaurants and nice walking path of the Condado area. Some of the rooms will need some improvement but overall the hotel is good. We will stay back at this location on our next visit to PR.\n\nReview 40:\nI went in a business trip to Puerto Rico and this Hilton was very convenient located. The property encloses a beatiful beach but the service is not at the same level of other Hilton properties. It has a very good bar with live music at night. There are three palces for breakfast, including a Starbucks, all very expensive for what they offer. Rooms are a bit outdate and renovation in the property is long overdue.\n\nReview 41:\nMy wife and I arrived a couple hours before the posted check in time, our rooms were ready and registration was smooth. Our room was clean and comfortable. At the time of our stay, a political convention was going on at the hotel. Even though there were bands playing in the lobby area, our room was quiet and sleeping was undisturbed. We ate at almost every venue at this hotel. Each time, we were greeted by a friendly host/hostess and the wait staff was very efficient and helpful. I especially enjoyed the beach and pool areas. They schedule plenty of activities to keep you busy, if that's what you want to do, however, we chose to just take it easy, enjoy the sun and rest. Thank you Caribe Hilton for making our stay very special\n\nReview 42:\nLike others here, when we read all of the reviews we were a little afraid of staying here. We used Hilton points to stay for free, so we assumed we would receive the lowest category room. When we were checking in, I mentioned that it was our 22nd Wedding Anniversary (and they had a corsage that I had ordered via 1-800-flowers which their Conceirge had recommended). They gave us a room in the main building (not tower). It had a great view, nice furnishings, red marble counter top in bath and comfortable bed and small balcony which had ocean view out the side. We also ate at Morton's steak house, which while expensive (and all Morton's are), was great for our Anniversary. The staff at the front desk were extremely friendly and nice, and so were the bellmen. We also stayed one day after our 7-day cruise so we had two stays. Again, staff was great and room in main tower was also fine. Don't be afraid to go there!\n\nReview 43:\nI have read good and bad reveiws for this place. My wife & I take a cruise every 2 years. We are not wealthy and need to save 2 years for our vacation. I won the Caribe Hilton on priceline for $65 a night, stayed 2 nights. This was the most fantastic place that we ever stayed at. Our room was great the pool area is awesome and the staff friendly and helpful. I think that spoiled people who stay here are the ones who write the bad reveiws and hard working people like us the good reveiws. We are used to staying at holiday Inns, LaQuitas etc. and this place spoiled us. If you are like my wife & I stay here it was Great. Resturants are quite pricey here but we never ate at any. Subway 1 block away and a little grocery store around the corner. If you like to walk there is a Sizzler Steak House a 1/2 mile away, it is right by the Cruise Ship Port. We would recommed this place to anyone.\n\nReview 44:\nWe stayed one night at the Caribe Hilton after our cruise on Feb. 28th. The property location is beautiful. The lobby is open air with a view of the ocean and pool. The staff was very helpful when we tried to check in very early after just getting off the cruise ship. They kept our luggage while we left the hotel and took a tour of Old San Juan. Our room was spacious with a king sized bed with a garden view. The property is showing a little age and weathering but overall very nice. I would recommend. Our experience was not bad at all.\n\nReview 45:\nMy family and I stayed at this hotel the night before our cruise left San Juan and I wish we could ave had several more days there. We arrived late at night and were greeted warmly. The lobby/reception area is open air and it was a nice welcome to Puerto Rico. The check in process was quick and we made it quickly to our room. The room was spacious and clean. It did have signs of wear that are to be expected from an established hotel but it did seem to be well maintained. We had a ninth floor room and the view from the balcony was spectacular. The beds were comfortable and the bathroom was large. The shower was huge with one fixture on the ceiling and another hand unit at a sitting area. The pools and grounds were nice and well kept and the little beach was grand. My family very much wanted to stay longer.\n\nReview 46:\nI had read a great deal about this hotel on this web site and was a bit concerned about staying there. We were there one day prior to a cruise and got the price on line for a steal. The grounds of this hotel are some of the very best I have ever witnessed. I have traveled a great deal and love beach hotels. This was great. The staff was friendly,no issue with them at all. Maybe they are reading the comments on this site about staff being rude and are doing something about it. The room. while very nice, was not 5 star material, more like a 3.5. The bed was very comfy but the room was small, and we had a double studio room! Overall, I would stay at this hotel again. The grounds are to die for, the room, well a bit on the small side and the staff nice and attentive.\n\nReview 47:\nDespite the fact that a company event was taking hundreds of rooms, the service was crisp and the commons areas were very navigable. I had a great hamburger by the pool and enjoyed the Starbucks in the lobby. My colleagues and I all got upgraded into suites and the valet parking service was prompt.\n\nReview 48:\nStayed one night at the Hilton. The staff are totally disoragnised, not customer focused and require some basic training on how to speak and treat guests. The hotel it's self is wonderful and no complaints. The prices are so high. Check in was so slow as was the check out. Reception is just surrounded by constant queues and there is never enough staff. I would not stay here again.\n\nReview 49:\nThe Caribe is a wonderful hotel, the staff are friendly and helpful. The view upon checking in is beautiful. I love the flow of the lobby area. The room staff are very accommodating and at your service at all times. I have stayed here before and will again. Most dinner options are pricey but a quick taxi will take you to some delicious food off site. I will say the Pina Colada club had some good food that was reasonably priced. The only complaint is the self parking, ticket validation is a hassle.\n\nReview 50:\nThis property and the staff are a first class operation. The staff are extremely friendly and helpful. The location is superb, the hotel is extremely clean, great rooms/suites, the showers are amazing, very nice restaurant. They also have onsite shops selling many touristy gifts. I would definitely stay again. There were also many kids activities available too.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31747, "query_start_index": 31749, "query_end_index": 31749, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "46%", "inner_docs_start_indices": [176, 916, 1700, 2505, 3391, 3821, 4827, 5398, 6198, 6681, 7662, 8548, 9156, 9543, 10496, 11089, 11487, 12286, 13129, 13386, 13889, 14351, 14484, 15574, 16164, 16977, 17693, 17914, 18574, 19033, 19735, 20379, 21334, 22127, 23115, 23430, 23728, 23972, 24404, 24964, 25392, 26141, 27076, 27982, 28535, 29364, 30150, 30462, 30858, 31373]}
{"id": "2515968", "pid": "2515968", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLoved this hotel. Right in the middle of San Francisco away from the touristy wharf area. Great price, clean rooms. Comfy beds. Maid service turns down you bed at night. All of the staff was extremely friendly and happy to assist you with whatever you needed, I would definitely stay here again.\n\nReview 2:\nThis was a \"bucket list\" trip to CA - we were sure we wouldn't return so it was important that this trip went well. I read so many reviews before I booked I made myself dizzy. The Donatello had 143 positive reviews so I picked them & I'm so glad I did! The place is ALL about service & they made every day - we stayed 5 days -- a happy event. Highly recommend this Hotel.\n\nReview 3:\nThe location of this hotel is excellent, right on Union square, and great shopping. We have stayed at this hotel from Wednesday to Friday, and it has been a very good experience. Our room was on the 9th floor, recently renovated, clean and spacious and in a corner, great view. Streets are very noisy, so prepare yourself for that, also be aware that there is a hospital close to this area, so you will hear the ambulances. Hotel offers free wi fi, which works great.\n\nReview 4:\nI stayed here for 5 nights, and one of the attractions was free wifi, but unfortunately it broke down and wasn't available for our entire stay. Also, the hot water broke down for a day, and so that meant freezing showers. The fridge in the room froze all our food we bought at Wholefoods which we had to throw out. We told the front desk numerous times about these problems, but were not offered anything in return for the inconvenience we experienced. Oh, and the room was very noisy on the weekend nights due to nearby nightclubs and pubs.\n\nReview 5:\nPaper-thin walls, a room next to the ice machine and service elevators, and air conditioning that appears to do nothing. I can think of no redeeming features.\n\nReview 6:\nAs original owners of The Suites at Fisherman's Wharf, we wanted to experience a stay in the downtown area, so booked with The Donatello to celebrate our Anniversary of 44 yrs. Unfortunately, our stay was not a good experience! We were awakend at 1:30am by loud singing and talking which continued until 3:45am - this made for a very long night! The bed pillows were very uncomfortable (too hard)! On a positive note, Room 511 was a lovely room with an outside patio & the amenities (soft drinks, chocolates & candy) to help celebrate our 44th Anniversary were very much appreciated. Thank you for that touch of kindness! D Hogan\n\nReview 7:\nOverall we enjoyed the hotel but there were a couple of quirks, some of which we knew about going in. When we checked in, it was a little earlier than their regular time and the room was ready. We were not asked which side of the hotel we wanted or if we had a floor preference (other guests were asked those questions when they checked in later). Possibly this was the only room available at the time so it is understandable. Our room was on the sixth floor overlooking Post St. The street noise on Friday and Saturday nights was very bad, but ear plugs helped. The room was very large and that was a big plus. Know what you are getting into if you sign up for the Timeshare sell. Keep your resolve if you just want the free gift. We also wondered about the spa facilities. Several people we ran into were not guest members and it seemed as if they just wanted a shower. Anyone could enter as you didn't need your key to open the facilities.\n\nReview 8:\nRecently stayed a week in San Francisco at the Donatello Hotel on Post St. near Union Square. Location of the hotel was pretty good and furnishings were adequate. Experienced trouble with air conditioning and had to open windows to stay cool at night. This created a lot of street noise (we were on 6th floor) interfering with sleep. Complained and their engineer looked at it but very little improvement. Service was hit or miss depending upon the individual. Wireless internet service was slow and would work only intermittently. Do to work and other demands I have very little leisure time and was truly trying to enjoy a few days away from the normal routine. Circumstances and conditions at the hotel made that very difficult and diminished my overall experience in San Francisco. Needless to say, I will not be returning and would not recommend to others.\n\nReview 9:\nThe Donatello was a perfect choice for us - large room, perfect location, friendly staff, great concierges, clean. Highly recommended.\n\nReview 10:\nNice sized room that was very clean. Excellent bed that was very comfortable. Good location for easy exploration of San Francisco. The hotel restaurant was good, but there are also plenty of other good restaurants within easy walking distance.\n\nReview 11:\nGreat place to stay, just off Union SQ. Absolutely wonderful dining room and very very helpful staff throughout. Jazz in the lounge was entertaining even though we were eating dinner in the restaurant. Stayed two nights and ate both nights in the Donatello.... there was lots of other choices though. Reasonably priced considering location. Valet Parking was $30 per day. Would definitely stay again.\n\nReview 12:\nWe spent 3 nights in San Francisco at the tail end of a trip through California, Arizona and Nevada. We booked a triple room for me, my husband and 15 year old son and we weren't disappointed by the size of our room, which included a massive queen size bed and a comfortable sofa bed and still had loads of room to spare. The room includes a \"kitchen area\", which has a microwave, fridge, sink and coffee maker, which was a great addition as we were pretty fed up of eating in restaurants by then. The location is good, just a block from Union Square and a cable car stop. We didn't use the leisure facilities on the Club Floor, although we were given a guided tour by the very friendly staff on duty and it looked fine. The breakfast was basic and limited, but it was complimentary, so no complaints! In general, the staff throughout the hotel were helpful and friendly, which seems to be the norm in San Francisco. We loved it and would definitely make a return trip.\n\nReview 13:\nWe booked two stays, one before and one after a meeting we attended in town because we didn't want to pay the high rate at the meeting hotel. We were delighted with our stay at the Donatello. The rooms are exceptionally functional, with a small fridge, bar sink, microwave, coffee maker, and coffee cups/plates/silverware enough for the two of us. We had an inner courtyard room which was quiet, and although we were near the elevator, we didn't hear anything during the night. While a section of carpet leading out to the little porch was a bit worn, it did not detract from our stay. For the price and location, this will be our first choice for lodging in San Francisco in the future.\n\nReview 14:\nWe found the location great and the staff were so helpful. Only negative would be the noise outside but hard to avoid in the location.\n\nReview 15:\nThese hotel is just very well located and that's all. The beds are old, not smoth and confortable has you expect to find in an hotel. The carpet is cleaned but it's washed up colour doesn't make you confortable about it. The TV is quite old also the bedroom. It is a hotel of the 80's who didn\u00b4t the renovations, the atmosphere is classic and decadent, dark. The price, though not very expensive, is completely inadequate for the offer quality's.\n\nReview 16:\nOur stay at the Donatello met or exceeded all of our expectations. We have stayed at serveral other high end hotels in San Francisco at other times but none gave us the comfort, service and location afforded by the Donatello. The only negative we could come up with was that neither the front desk staff nor concierge printed boarding passes. We were directed to the \"business center\" which was limited to a single computer and printer, typically with a waiting line to use it. We will definitely be returning to this hotel.\n\nReview 17:\nI stayed four nights in the Donatello while I was sightseeing in San Francisco and I found it to be a really quality hotel. I'd done my research and having stayed there I believe that it fully justifies it's very high ranking. My room was large and comfortable with all the amenities that I needed plus a couple, like the microwave and the sound system, that I didn't need to use. The staff were very welcoming and professional at all times and if I'm ever in San Francisco again this will be where I'll be staying.\n\nReview 18:\nThe hotel is centrally located to some of the best restuarants, shopping and transportation. Ed and Jesus at the front desk will make you feel special and right at home. Any tour, restuarant and attraction you want to see Moises is the person that will make sure you have an excellent experience. We have stayed at The Donatello before and loved our stay so much we decided to bring our friends so they too could experience the best customer service oriented destination possible. We had a choice of going anywhere but knew they would experience something magical in San Francisco and expecially at The Donatello because of the warm, caring people who work there. I highly recommend The Donatello and I know we will be visiting again very soon.\n\nReview 19:\nSet a block from Union Square and amid great restaurants and similarly rated 3 and 3 1/2 star hotels, the Donatello neither \"wow'd\" nor disappointed. The hotel is well maintained, clean, safe, quiet, and pleasing to the eye, reminding one of a \"faux luxury\" hotel from the 1980's. The staff was friendly and accommodating, the rooms very spacious and clean (the hotel photos are accurate), and the in-room free wireless excellent. The top floor lounge was especially pleasant and cozy, with terraced views. The rates (mine: $114 average per night) were a bargain, justifying its high rating on TripAdvisor. If you're looking for \"luxury\" digs, go to the Ritz Carlton or Four Seasons, and spend 3-4 times more for the gilt and mirrors. But if you want a nice place where you don't feel you're being ripped off, check this place out.\n\nReview 20:\nBooked in advance and had a great rate for our 3 nights stay at Club Donatello in July. Had a king room on 14th floor vwith cityview. Traffic noise was ok but if the room faces Post St, it could be noisy. Staff was very nice to us, room was big with big bath. Water pressure wasn't always strong but it was a minor issue. Free Wifi in-room and tea/coffee machine was a plus. Location is 1 block from Union Sq and the Cable car, 2 blocks from several Rental Car company. Very useful when you've to pick up or drop off your car. Didn't try the Zingari restaurant or bar. We had a really good stay at this Hotel (club). We can recommand it and will surely come back.\n\nReview 21:\nThe hotel is very close to Union Square and therefor very well located. The rooms are big and confortable. The beds are comfortable and one cant hear the noise from the street ot other rooms! The kitchenett is good. There wasnt any healthy choice at breakfast but the unhealthy choice was good!\n\nReview 22:\nMy husband and I stayed here on our anniversary trip to San Francisco last October. What a wonderful place! My mom had stayed here previously and recommended it to me, and she didn't let me down at all. The staff was friendly and beyond courteous, the location was perfect - a quick walk and you're right at a trolley or bus stop or in Union Square, and the rooms were huge! There was a neat rooftop area that had free coffee, tea, and hot chocolate all day/evening. I would recommend The Donatello to anyone!\n\nReview 23:\nRoom very comfortable. There was a refrigerator in the room. Since I had to be in SF for a week, that kept my costs down. The front door is just down Mason from Post. If you are coming in on Amtrak bus or BART, that means it's bit of a hoof five blocks up Powell, so you will get a workout. Great restaurants. Tad's Steak House has good food for reasonable prices. King of Thai noodle house is also very good. A block from Union Square and its shopping. There is a club outside the side of the hotel where my room was, so the street was noisy. Not the hotel's fault.\n\nReview 24:\nWe arrived at the Donatello after a long trip and were greeted with a wonderful welcome which made us feel instantly comfortable. Staff were really friendly and very helpful. The wine and cheese upon arriving was a great addition. The hotel was clean and well furnished and the room was spacious and very comfortable. Location-wise it was just a block from Union Square which made it very easy to access all areas of the city, including cable car rides. A brilliant hotel!\n\nReview 25:\nMy wife and I with our 1 and 3 year old stayed over 4th of July at the Donatello. Our stay was comfortable. We used our car quite a bit on this trip and did not have problems at all with the garage. Normally, we use public transportation which is easily accessible. Room service was always prompt. When all the other hotels are charging for internet, gotta love the free wifi in-room.\n\nReview 26:\nWe went with another couple and had a great time. Great location with trolley access and went to the Warf several times. I got to see a ball game at ATT Park and went to some of the local Irish pubs...lots of fun except my Dodgers lost. I thought the rooms were nice and clean...and trust me for my wife to approve of a hotel is a big thing. You are in the shopping district so my wife was in heaven. Overall a great location and nice hotel. Perfect for a short vaction.\n\nReview 27:\nJust like MANY others have stated previously, this place is unbelievably noisy. Paper thin walls AND exterior glass. I know it's a city buy my God, you could hear EVERYTHING happening on the street even from the 9th floor ALL NIGHT LONG. Even my girlfriend who is not a complainer and a very heavy sleeper, couldn't keep from disliking this place. The only thing worse than the sleepless nights, were the homeless zombies following you into restaurants begging for money and food. Then there was the extremely tacky orange and blue decor that looked like something out of Greg Brady's bedroom when he took on the alter ego of Johnny Bravo. Wait till you checkout and you learn that parking with tax just cost you thirty two dollars per night. What an absolute joke! This place nearly ruined my California vacation experience. STAY ELSEWHERE.\n\nReview 28:\nI stayed at this hotel after a last minute change of mind and after reading TA reviews. I have no regrets whatsoever. The hotel is central, well maintained and rooms are a good size and well equipped. Bed was extremely comfortable. Staff was generally helpful and friendly. The only exception was a room service waiter who seemed to expect a tip even though the hotel added 17 or 18% service charge. The hotel has, to its credit, responded to my comment about this. The only downside relates to the lack of breakfast service at the restaurant. However this is a purely personal desire and may not influence others.\n\nReview 29:\nI was pleasantly surprised about everything at The Donatello. From the amazing front desk help to the wonderful singer in the cozy bar. Two women for the first time in San Francisco - we will be back! We felt both comfortable and safe. The employees made us feel welcome. Underground valet parking. It doesn't get any better than this in San Francisco.\n\nReview 30:\nOur stay at the Donatello from May 23-28 was truly wonderful! The hotel staff were pleasant, efficient and friendly. The hotel room was spacious, homey and well equipped.Internet was fast and free. The hotel is centrally located, just a short walk to Union Square-the transportation center, shops and restaurants. It is a gem. We intend to stay in Donatello whenever we go to San Francisco.\n\nReview 31:\nThe location is very convenient, we came in by BART and it was a short walk. The room was big and nicely appointed. The staff very friendly and helpful. The Restaurant was excellent, with a good singer and piano providing live entertainment.\n\nReview 32:\nLoved the Donatello. Saw everything from this location. Room was outstanding and the staff even better. Evita on the front desk was the complete best. She helped us so much and had the nicest personality. Thank you Evita. And the rest of the staff too. I would always book the Donatello when I go to San Francisco. I cannot wait until I can come back!!! !\n\nReview 33:\nWe were very impressed with the customer service we received during our stay. When we needed anything, we receive prompt and curteous service. We were always asked if we needed directions or any help to get around to different attractions. All of the staff was extremely polite and nice.\n\nReview 34:\nThis is a great place and with a good location. Walking distance to downtown attractions.\n\nReview 35:\nThis was a nice find in SF. It is within 1 block of Union Square yet much more affordable than most in the area. It offered all the amenities we wanted. The room was nice, clean, and comfortable.\n\nReview 36:\nQuite recently, I stayed at the Donatello in SFO for 3 nights. Large, spacious room, with a microwave and coffee maker. Great location in Union Square. Outside noise is noticable but, the hotel is not in the suburbs and is to be expected. Had a problem with the AC the first night, called the front desk and it was dealt with immediately and to my satisfaction. Will definately stay here again.\n\nReview 37:\nThe hotel is close to Union Square and an easy walk to shopping, good restaurants and many other attractions in San Francisco. We enjoyed our visit and intend to go back next year.\n\nReview 38:\nThere are lots of positive reviews of this centrally located 4 star hotel in San Francisco and here's another one. Booked via internet site and also confirmed on the phone and got a good deal \u00a3 119 + tax for a studio room with king size bed and very large sofa bed. Room large by San Francisco standards (with smallish bathroom which was well equipped). Good city views from room and also from Club level at top of building where free hot drinks are available and there is a spa, sauna and fitness room. Staff all very friendly and helpful with good concierge service for booking restaurants etc. Location on Post Street and Mason is good, although Mason down to Market Street has its fair share of rather tacky tourist restaurants and stores. Stayed two nights and would happily have stayed longer to enjoy this great city.\n\nReview 39:\nThe Donatello was a gift for Joan and I and what a wonderful experience we had. Upon arriving they asked us the occasion of our stay to which we told them we were celebrating 38 years of marriage and immediately they sent a bottle of wine to our room to start the celebration! This hotel has a European feel, warm, one block from Union Square, and has a great bar for Happy Hour. WE had two great days there shopping dining and enjoying San Francisco!! !\n\nReview 40:\nEverything about our stay at the Donatell was first class. We were comfortable with 4 persons in one room. Service was excellent from delivering extra towels, to opening the sleeper sofa inthe evening. Wonderfulcustomerservice from each staff member we encountered. I do recommend The Donatello\n\nReview 41:\nLarge, comfortable rooms. Great location. Everyone in our group of nine loved this hotel. We would definitely stay here again.\n\nReview 42:\na block from union square. Clean, nicely decorated room, with great roof garden for having a coffee or tea in the afternoon. I highly recommend it - will definitely repeat it as our San Fransisco hotel.\n\nReview 43:\nGreat hotel, very friendly service, and large rooms! I reserved this hotel for my family who was visiting me in the city, and they thoroughly enjoyed it. Because it's owned by a timeshare company, it's nicely furnished with bright colored and comfortable furnitures. In addition it's fully utilized with the sink, silverware, cups, mini-fridge, microwave, coffee maker, dvd player, plentiful closet space, full length mirror, and even a stereo! The only minor minor thing I would complain is the bathroom, it works perfectly (well the toilet, never used the shower since I wasn't technically staying there) and everything you need is provided (travel size), but just seems a little outdated, definitely next thing that needs to be renovated. Hotel is awesome, the service was very friendly, the rooms seem very modern and up-to-date, but the rest of the hotel is a bit outdated looking. Regardless, it was a great place to stay and very comfortable/homey. Parking was a bit of problem because I did not want to pay ridiculous amounts for it, but we got by. Lots of great restaurants nearby! Definitely check it out!\n\nReview 44:\nThe room was huge, lots of storage space, very neat and clean. We were pleasantly surprised at how nice the hotel was, perfect location, easy in and out. The concierge was very helpful, she made reservations for us for dinner and for some of the attactions, no additional fees. The happy hour was always the perfect way to the end of a wonderful sightseeing day. All of the hotel staff made us feel very welcomed. The restaurant was great. The waitstaff were very attentive.\n\nReview 45:\nSuper location. Large comfortable rooms. Coffee maker, mini frige, microwave, lots of storage. Very friendly and helpful staff.\n\nReview 46:\nWe booked this hotel for our honeymoon based on ratings at TripAdvisor. I thought the price was very fair compared to other hotels in a similar location. Our room was beautiful -- a nice corner room -- very spacious, clean, with very comfortable bed, as well as nice entertainment center and bar area. Given the location, the room was very quiet and confortable. The most wonderful thing about our stay was the staff -- they could not have been nicer or more helpful. The sent up complimentary champagne and chocolates when they found out we were on our honeymoon. And the last day we were there, I got sick with an infection, and they were gracious enough to allow us to check out late in the afternoon without charging more money and inquired about my health when we checked out. It's a fabulous location, a very nice room and great customer service. We will definitely stay there again in the future.\n\nReview 47:\nOur group of 6 girls stayed in this hotel for a few days in October. We really enjoyed our stay here. From check in, where a very kind gentleman checked us in to the rooms which were spacious and clean. Location was great, just a few mins walk to union square (close to thye shops) and mins from most buses and trams. This hotel was great value for money and so too was our breakfast. we ate in the hotel also and were treated very well to a lovely meal. Rooms were cleaned daily. Staff were friendly and helpful. Really recommend this hotel.\n\nReview 48:\nWe liked the location. The staff were very friendly and helpful. The club room was nice and the robes were a welcome touch. Our room was showing some signs of wear and there seemed to be an odd disconnect between the front desk and the bellmen - kind of like they didn't talk to each other or acknowledge the other was there. Tip: There are occasionally free concerts in Union Square. Check visitunionsquaresf.com for the schedule.\n\nReview 49:\nMy family and I truly enjoyed our stay at The Donatello. Excellent all around service. I would highly recommend this hotel to friends and family.\n\nReview 50:\nWe recently stayed 2 nights at the Donatello in room 701. The room overlooked a nightclub which stayed open until 3:00AM. At 3:30AM, they begin emptying the empty bottles into a dumpster, then about 4:30, people come by in their pick up trucks to take the bottles from the dumpster and throw them into their pickups. We were supposed to stay 3 nights, but since we got absolutely no sleep, we left after two. The room was arranged so that it was impossible to watch TV from the sofa. Since it was impossible to sleep, it would have been nice to be able to have a comfortable place to watch TV. We will definitely never go back. Steve, Los Angeles\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24285, "query_start_index": 24287, "query_end_index": 24287, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "82%", "inner_docs_start_indices": [176, 483, 866, 1345, 1898, 2068, 2709, 3663, 4536, 4682, 4938, 5351, 6333, 7033, 7180, 7639, 8176, 8704, 9461, 10305, 10981, 11288, 11810, 12389, 12874, 13271, 13754, 14608, 15235, 15600, 16003, 16257, 16625, 16925, 17027, 17235, 17642, 17835, 18672, 19139, 19446, 19585, 19800, 20928, 21415, 21555, 22471, 23026, 23470, 23628]}
{"id": "89489", "pid": "89489", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe had our Easter weekend plans turned upside down by an unexpected and unfortunate event in our family. Without going into detail the management staff at the Princess went above and beyond to accommodate us. Thanks Diane Sincerely, A.J. Brown Baldwin MD\n\nReview 2:\nMy wife and I have been going her every year for 4 years now. We love the place and will continue to go there in years to come!! !\n\nReview 3:\nWe had a lovely clean and extremely well furnished room Ocean Front on the 3rd floor. The maid service was excellent and all the staff throughout the hotel greeted you and were very friendly. The weather was sunny with 85 degrees all three days and the ocean was warm and the beach was larger than last year. It seems as if the storm washed in sand for a change instead of taking it away. The sand had been cleaned and life guards were on duty. Both our check in and check out were timely and with a smile.We have been coming here for the past 15 years and the entire property always looks new. They do a great job of keeping the property fresh and new. Try it and you will always come back\n\nReview 4:\nMy boyfriend and I came here for labor day weekend- this place is NOTHING like the pictures!!! It's old and dirty!! The pool is disgusting and the hot tubs are beyond dirty and gross! The hot water in the shower took 15 min before any remotely close to warm water came out and it felt like the water was ripping your skin off! The staff is awful and definitely needs an attitude check! We even complained about someone opening our door while we were in our room several times then trying to quietly shut it while we were in there and surprise, surprise the manager said, \" I'll look into it.\" She didn't do anything! We then needed to leave this Sunday instead of Monday and the extremely RUDE and UNFRIENDLY woman manager said NO REFUND and walked away! So NEVER EVER worth $1000 for 4 nights! Well, 3 since we have to leave a night early! I wanted to go somewhere else as soon as we walked in!! Stay anywhere else! They'll just give you an email and fax number to file a complaint that just goes straight back to the hotel where they do nothing with it!\n\nReview 5:\nFour tears ago we stayed at the Princess Royale and they had temperpedic matresses. We bought a matress for our home. The hotel is clean and the staff was very friendly. It is highly recommended.\n\nReview 6:\nvery friendly atmosphere, big rooms, kitchens with full size refrigerators, very clean, most comfortable bed we've ever slept in. Will definitely go back\n\nReview 7:\nI'd like to keep this short and sweet: I will NEVER book a room in this hotel again EVER!!! The staff at the front desk was rude and inconsiderate! I brought a guest with me for a conference and they harassed him! He has never been treated so badly in all his life and I've never been so embarrassed! I remember calling back a few times for general questions about the suite and they were rude and did not take the time to answer the questions throughly. The waitresses at the restaurant were NOT attentive and did not exercise any kind of customer service! The cleaning staff allowed themselves into my room without me asking while my guest was there sleeping and startled him! He had to lock the door from that moment on! Ugh! This is BY FAR the worst hotel EVER!\n\nReview 8:\nThis hotel has great potential but does not put emphasis on customer service. The new temper-pedic beds are magnificent. The hotel is in need of a complete overhaul. The suite we had was expensive and the portion that we slept in was very nice. When I unrolled the pull out sofa and saw the sheets that I had to use for my child I was less than happy. The bed was worn and the sheets old. They need to focus on cleanliness of entire rooms. Each day the room was not replenished with enough towels and coffee. One day the sheets for the pull out were missing. When I called to get some I was told they would be sent right up. After 30 minutes I got a call from someone asking if the sheets were in the closet. They were not and we waited another several minutes for the sheets to arrive. I witnessed the staff working hard to clean about the hotel but the price for the rooms and the service was too much.\n\nReview 9:\nThe moment we pulled in we were impressed with the \"grandness\" of the hotel - then it went all downhill.....The front desk manager carried on a personal conversation about her weekend with the agent checking us in. A dirty rag over the shower railing, dirty tape in the bathroom, a needle on the bedroom floor, three roaches in the kitchen and a mouse was seen in the 3rd floor hallway. Filthy. When I voiced my concerns It was conveyed to me that not one individual on staff cared - I spoke with five different staff members about the roaches and NOTHING was done. We had to throw out all the food and launder our belongings before taking them home. Marteesha, the Front Desk Manager has no clue how to run a front desk or how to handle guest concerns. She needs to be fired. She would be the reason I would never stay her again. If my issues had been met with even an ounce of concern it would have been tolerable. Not even close. I would be very surprised if the Hotel Manager responds to this complaint. I will keep TripAdvisor informed of my progress.\n\nReview 10:\nThe princess Royale accommodated us above our highest expectations. Everyone that works there is very helpful, friendly and respectful. The rooms are very clean and the indoor pool is wonderful for kids on a rainy day. They have a restaurant, convenience store and much more to offer. I will never stay anywhere else!\n\nReview 11:\nwe recently stay at the princess royale for a getaway weekend. The reason we stayed here is because it was the only hotel that we could find in the area with an in-suite jacuzzi and a balcony facing ocean side. We booked our room about three weeks prior though what we thought was the hotel (turning out to be a sort of expedia company) with the promise that our room would inquire all of or wanted specifications- mind you it was off season. when we check in, we give our reference code and just touch base on what our room includes. It turned out that we did not have a jacuzzi, we did not get a discounted rate, no free breakfast, not even and ocean front. The woman behind the counter even went on by saying 'you're lucky you get a king size bed'. so at $250 a night, all we get is a view of an inclosed pool and a king size bed? you would be better off staying at a hole in the wall motel, their staff would at least treat you with some respect.\n\nReview 12:\nPlace was very nice, room was big enough to accommodate the family.\n\nReview 13:\nSo many issues with our first stay here. I would never go back. First, the condos are only accessible by using two elevators and walking through the whole hotel! Not easy for people traveling with young kids! Secondly, the fire alarm went off multiple times and we had to walk all the way to the front desk---only to be told to ignore it and all subsequent alarms. This was at almost midnight! The manager told us he had too many phone calls and couldn't deal with us! He yelled at us repeatedly instead of offering and explanation. We couldn\u2019t use the Jacuzzi tub in our condo because black and green gunk flowed out...leaving 5 of us with one bathtub. Also another major safety concern is that there were no lights on the 3rd floor of the garage. We were extremely scared that one of us could fall in the dark, but the manager at the desk didn't seem concerned.\n\nReview 14:\nI took my two adult daughters to the Princess Royale for a weekend shopping getaway. I made the reservations directly w/the front desk clerk and was never 'warned' that the hotel had 500 teenagers booked for a rock convention. Upon arrival we were greeted w/profanity and verbal sexual harassment in the Lobby and hallways! I inquired about the large number of teens and was told that our Oceanfront suite was \"far from the group.\" This was a bold lie as they were ALL OVER! They were sitting in large groups in the hallways and stairwells playing cards, etc. It was impossible to use the elevator due to overcrowding and profanity used. I complained about their supervision, unsafe atmosphere, etc. to no avail. When I tried to transfer to a different hotel I was told I would NOT get any of my money back nor would they compensate me for all of the inconvenience and poor service. The morning Front Desk Manager even tried to embarrass me by speaking very loudly while groups of teens were standing nearby. It was a nightmare and I will NEVER go back!\n\nReview 15:\nThis hotel is the worst place I have stayed. Don't waste your money . It all looks good on the internet or in the front lobby , but the rooms are not worth the money. No coffee , small TV's in rooms, all the stores , pools, restaurants, closed during March. The lobbys smell like mildew. What a waste of money , should have stayed at the Holiday Inn. I tried to send in a letter of complaint only to hear BS. See for yourself all the other reviews !! Not too good !\n\nReview 16:\nAfter reading the reviews I will not be taking my family here. I have called a and tried to get a week but they will not or at least the people i have talked to will not give a discount to the military and after spending a year overseas and 25 years in the military we get some support from what is to be a family place to stay i think i would rather stay at the Days in at least there they know how to treat people.\n\nReview 17:\nOk, one good comment...bellhops and the valet parking were great. Overall, the hotel seemed like it was plucked directly from 1970 with no updates since. The INDOOR pool was very cloudy. The hot tub was green. The ocean view balconies were indoors in the pool trim. It was very humid and chlorine smelling. I think it is deceptive how they describe that every room has a balcony( usually this means outside where you could smoke).\n\nReview 18:\nPrincess Royale has beautiful spacious rooms that allow a visitor to prepare meals without leaving the hotel. The pool is large and has a relaxing atmosphere. The hotel has a restaurant and bar which offers a convenience to visitors who do not want to leave the complex.\n\nReview 19:\nMy family and I stayed at the Princess Royale in a 2 bedroom condo. We had a wonderful time, received excellent service, and will be back again for sure.\n\nReview 20:\nI have stayed at Princess Royale in 1996.1997.2000,and 2006..I felt that the price was fine, but the room was not to the standards that it used to be.The lamp in both rooms were broken by the bed...I forgot to mention that we had relatives come with us that trip and we booked 3 rooms. The bathroom sink was cracked and stained. the kitchen chairs fabric was dirty... The dinning was very very slowwwwwww.......on a sun evening...it was a large party of 10 or 11 people... the lunch order was messed up the next day, however the grilling and pizza was fast and convient... the front desk was not friendly but the valet parking was good and so was the gift shop in the lobby . house keeping was also slowwwwww..... need to be at higher standard..In Aug. 2006 we returned to Ocean City...and stayed some where else...\n\nReview 21:\nWe stayed for an extended weekend during a trip to OC for a car show and the room was nice, clean and spacious. We had a 2 bedroom oceanfront condo and could not have asked for a better view. The beds were very comfortable as well! !\n\nReview 22:\nRoom was superb, check-in and out was a breeze. Definitely recommend.\n\nReview 23:\nThis hotel is not renovated!! You can't throw some granite on some surfaces and call the rooms renovated. I stayed in a suite and the furniture was so grody, I refused to sit on it. If I had put the couch and chair on the curb, I guarantee no one would pick it up. I was told I would have a side ocean view with a balcony, but my room had neither. My sliding doors did not even open to the outside. I had no privacy whatsoever. Outside the bedroom was a bunch of rug rats playing ping pong and arcade games all day and night until 11pm. When I went to speak with the front desk, they were extremely haughty and rude. Their token line is \"There are no guarantees\". Unbelievable! I would never stay anywhere that promised one thing and then revokes it upon arrival. This place is an eyesore and overpriced! Even if I had a family, I would not vacation here. I have been at motels in OC for 1/3 the price and that were much more updated and clean. Do not stay here, there are plenty of better options!\n\nReview 24:\nWe stayed here October 21-23 2011. It's a nice hotel/resort complex. We had an oceanfront king suite and we definitely had million dollar views! The decor of the hotel is a bit dated, but it's very clean and was a good value for the money. I will be honest, we had wanted to stay at the Hilton, but they didn't have a king suite available, and Princess Royale did. The room was more than adequate and you can't beat being able to lay in bed and watch the sunrise!!! The bed was comfy, and the in room jacuzzi was nice. I have read some comments really bashing the decor, but really, how important is the hallway carpet??? Staff was nice, food was good (we only had breakfast room service) and all in all I would go back. Again, what was important to me and my husband was a nice clean room, a big comfy bed and being oceanfront. If that's what you're looking for, I would look into staying here!\n\nReview 25:\nPrincess Royale is a wonderful place to stay. Very clean and accommodating. Staff is courteous and helpful. Would definitely recommend it to anyone.\n\nReview 26:\nUnfortunately, I had to cancel our reservation due to my newborn developing double ear infection, high fever, diarrhea, vomiting, etc the day prior to our arrival. I called the hotel after the doctor advised us not to go away. The reservation manager basically didn't want to hear my sob story, told me I was wasting her time while she could've been taking an order and at the end of 20 minutes conversation, she says \"ma'am, what would you like to do? Would you like to still keep your reservation? \"..Are you kidding me?! Didn't I say I needed to cancel in the beginning? She was implying that I was a liar and if I knew that my first night couldn't be refunded maybe I'll change my mind and still go on vacation?! On top of having to care for a sick infant, she made me feel horrible. STAY AWAY!\n\nReview 27:\nThe 2 bedroom ocean front condo was the bomb!!!! It was super clean and super nice! The tempur-pedic beds were awesome! It nicely accomodated our family of 6. It was a bit hard to communicate with some of the staff as they don't speak english very well. The housekeeping did a splendid job keeping the condo clean. The Bell service was ontop of their game. They were quick to get our things to our room and very courteous. The outdoor entertainment was awesome and the bartenders at the outdoor bar (Steve and Jake) were very kind, prompt, and helpful in guiding us to good restaurants and things to see and do. Getting to the beach from the hotel was very easy as well. The only thing we really didn't like about the Princess Royale was the inhouse restaurant. The food was overpriced and tasted terrible! Some, not all, of the front desk personal were a bit rude. Also, the elevators are a bit strange the way they are set up. However, overall, it was very nice. This was our 1st trip to Ocean City. We would definately stay here again.\n\nReview 28:\nSome of my close friends and I wanted to get away for the weekend and just hang out. The hotel is very high class and the suite was fantastic. Our suite faced the ocean and it was very peaceful and serene. Staff was very professional and accomodating. I would totally stay again.\n\nReview 29:\nWe come to Ocean City several times a year. In the fall and spring for golf and in the summer for the sun and the beach. We have stayed at the Princess Royale several times and always enjoy the stay. The Ocean front rooms put you right on the beach and the restaurants, like Liquid Assets across the street make it even better (no need to drive!) The beds are comfortable - the ocean front rooms are very quiet and large enough for the 4 of us. We came down most recently in July for a long weekend and had a great time. There was one non -beach day and the large indoor pool kept the kids busy for a good part of the day. Once the sun came out we were all back on the beach - a great short vacation.\n\nReview 30:\nMy experience at the Princess Royale will not be forgotten. Apon arriving to the hotel after a long drive, I experienced rude service from the front desk cleck. When entering our room we found that the air conditioner did not work so we had to call and wait for maintence to fix it. As the maintence worker was fixing are air conditioner, a house keeper entered our room and used our phone. I had found that very odd. Later that evening after dinner, we returned to our room to find the door open. After calling the front desk, hotel security came to our room to write a report. Thankfully nothing was missing but we were told from the hotel security that \"there were 2 famous people staying at their hotel, why would someone pick our room to break into? \" I talked to the manager that evening about the situation and was assured a call back after he had reviewed the hotel video but never recieved a call. I would say that the Princess Royale is a nice resort but unless you are someone of their importance, you will be treated of like you are a burden.\n\nReview 31:\nwhen me and my wife first got there we were met with a very rude front desk help. they tricked us in saying that the ocean view was not what it was that we should have asked for ocean front not ocean view. second they did not offer an upgrade to the \"ocean front\" and then on top of that they had a policy of no refund on early check out. the room was not as clean as a hotel should be the linen was dirty and not fresh or clean had to buy our own sheets! ok! sad just sad. will not use expedia again at all. just want to say that it was a terrible experience overall. will not stay there to save my own life. we had a lot of trouble to get hotel staff to get what we needed in our room basic stuff such as toilet paper towels and washclothes never again.\n\nReview 32:\nMy husband & I have stayed here over 4 times- going back to 1999 & are always pleased with the quality of service, the cleanliness of our room & the food service on the beach front. The last time we stayed here we had our 3 year old son with us & we took him for a swim in the indoor pool. Well long story short he went to the bathroom in it #1 & #2 & when I alerted the young lifeguard he did not close the pool to request cleaning, nor did he ask for us to get out of the water. Very odd & unsanitary. We were surprised & disappointed. Needless to say I cleaned up the mess that I could & we left the pool area. We also dined in the buffett which left alot to be desired as far as food selection. As a result fo the pool event, I am on the fence as to whether we'd ever go back.\n\nReview 33:\nThe 3 bedroom condos are great. Plenty of room for a party of 6. The hotel has happy hour every day. I really like the beach bar with entertainment daily. Schooner's has good food. The only issue is having to use two different elevators to get to the condos.\n\nReview 34:\nWonderful hotel on the beach. Very clean rooms and a super staff. Love the pool and the food at the restaurant is really good. The beds are so comfy.\n\nReview 35:\nPerfect when taking kids! It's beachfront and has an indoor pool when it's raining! Rooms are nice. Desk staff great at trying to accommodate needs of family. Even got upgraded once when the requested side by side rooms were unavailable. Garage parking. In area where it's not all highrises so the beach space is not so cramped.\n\nReview 36:\nstaff was fair, except maids, they were very disturbing and noisey. unprofessional...this place is way overpriced and inconvenient to smokers.... way too pricey and noisey. elevators and parking not good accomidations at all unless you're loaded with cash for any kind of services....bellman were fair. checkout desk unpleasant.\n\nReview 37:\nThe only problem we really had with this hotel was a vacation ruiner . From midnight on the back patio and beach were occupied by very loud drunken people. I can't imagiane anybody with beach front room not been awoken by loud drunken screaming. The drunks were on hotel property and Im not sure why the hotel security could not handel it but they could not. Friday -Sunday nights it was the same thing. Sunday night was a drunken laser tag game. red team was on the patio, green team on the beach, I know this because when I opened the curtains to see what all the noise was and green laser was aimed into our room. called down to the front office many times, they said they would send security but nothing ever seemed to change and it went on for hours. Maybe the non beach front rooms would be fine\n\nReview 38:\nI love to read the manager's response that they \"renovated\" some of their rooms. We were in one of the \"renovated\" suites, #371. Great sized room, great view, free parking, so so beds but you have to be kidding me... Putting granite tops on everything in the room (dresser, bathroom, kitchen, end tables, coffee tables) is not renovation...Okay I'll give them there is a nice new TV in the bedroom too and a new lamp with a strangely colored light bulb, but What about fixing the toilet paper holder coming out of the wall? What about replacing that horribly dirty carpet in the hallways and on the elevator? What about actually updating the curtains, carpet, bedspreads in the room? What about that nasty couch that has seen better days? And don't get me started on the strange smells in the hallway.... This resort has a long way to go before they can claim it's \"renovated\". It's a shame that this hotel hasn't kept up with the times... it was so nice , in the early 90s when mirrors on the wall and tube lights on the ceiling were fancy.\n\nReview 39:\nRe-book if your planning to stay here! The infrastructure is in dire need of an investment: *Carpets are run through the threads, hallways smell of mildew/mold. A/C units are vintage 1960 era. They belong in the Smithsonian! Tiles are moldy, cracked....overall they need to shut down for 6 months and overhaul this property. *The decor has only description = Cheesey On top of it all the prices per room are off the chart for the value. The staff tried really hard, but you can't turn a rock into a diamond. Rating = 1/18th of a star.\n\nReview 40:\nnot a good experience, got there and there was stains on the bed sheets, took forever to get someone there to change them. staff either could not speak english or was in a bad mood. will not stay there again.\n\nReview 41:\nI would never go back, it was just so GROSS. Pool view rooms face an indoor pool--that aside, it was like something out of the 70's with lots of smelly air freshner to cover up the old smell. Our bathrooom was disgusting, mildew growing in some of the tiles and a beyonded faded shower curtain. I showered with my flip-flops on. The beds were comfortable, the linens were dated and forget about the coach bed. I woud NEVER go back especially since when I was checking out there was a guest at the front desk complaining about having ants in her room. Here is the long and short of it, if you want a hotel that has not updated since the 70's, with smelly air freshner, slow elevators, and mildew; this is th right spot for you.\n\nReview 42:\nWe have stayed here twice now and wouldn't hesitate to stay again. A little north of the boardwalk district, right on the ocean, well maintained.\n\nReview 43:\nBack from a 5 night stay at the Princess Royale,. This is the one on the ocan, there is another on the bayside. The staff was very friendly, the rooms clean. the hotel itself was clean. Big rooms. Nothing to complain except that it is far from the boardwalk. However, it seems that the hotels closer to the boardwalk are more run down and geared toward singles and not family.\n\nReview 44:\nMy wife and I along with our 3 year old, stayed at the Princess Royale for the weekend. We enjoyed our stay and found the hotel staff very accommodating. If I was to provide a tip, I would suggest staying above the 2nd floor. We had an oceanfront room however the palm trees obscured our view of the beach/ocean. Also, the noise from the restaurant was a bit disturbing but nothing we wouldn't deal with. I have found the price is very competitive as compared to the other nicer ocean front hotels in the area. My wife and I will most likely continue staying at the Princess.\n\nReview 45:\nWe were upgraded to a gorgeous 3-bedroom condo. The view from our balcony was beautiful. Seeing the sunrise was gorgeous. Even though with out short stay we enjoyed it very much.\n\nReview 46:\nI recently stayed with my fiancee at the Princess Royale for a long weekend at the end of May. The room was very nice for the price range. It had an excellent oceanfront view, and was very clean. The Temperpedic mattresses were amazing and the flat screen TV was a nice touch. The fridge and microwave were very convenient. We went to the Schooner's Restaurant for dinner one night, it was okay, but a little overpriced. Overall, I would definitely recommend the hotel.\n\nReview 47:\nWe paid nearly $300 a night for a room in mid-August. It rained one day and water starting pouring into the room. My concern is that if was leaking when I was there it has been leaking. God knows what kind of mold spore is growing in the crawl space. The \"indoor\" pool was FRIGID. We stayed at the hotel because it had an indoor pool. The kids only stayed in the pool for five minutes on a day it rained. Normally when they go to the pool they are there for hours. The \"hot tub\" was not hot. It was had an oil slick and hair balls floating around in it. The maid forgot to leave coffee and it took guest services over one hour to bring coffee to the room. I strongly recommend that you look elsewhere.\n\nReview 48:\nTook a gamble on finding a nice new clean oceanfront hotel in ocean City. Didn't pay off. The princess royale was probably nice 20 years ago. It is a bustling cavernous and confusing configuration of moldy smelling damp carpet and popcorn sprayed walls. We stayed in both a 3 BR/3B oceanfront condo unit goes for $600 night and the furniture is old and smelly and bathroom reeked of urine. Mattresses were saggy and sheets stained. Moved to a 2 queen room and while furniture and beds were slightly better, the carpets and bathroom still smelled of urine or mold. Food was mediocre as well and indoor pool was yellow. Pros: helpful staff, close to lots of places to eat and shop bit off the boardwalk. Cons: a new motel might have been cleaner\n\nReview 49:\nI have stayed at this hotel on numerous occasions. Fabulous place, especially if you have kids. Pool Level rooms are great, however if you want something a little more quiet try the ocean front. Lisa, group sales is great to work with for a large group. Will continue to stay at this hotel.\n\nReview 50:\nIt was clean, well kept and had everything you could possibly need or want right there.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27500, "query_start_index": 27502, "query_end_index": 27502, "truncation_seperator": "... 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{"id": "2514680", "pid": "2514680", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe location of the hotel is great; two blocks from MoMa, five blocks from Central Park and Carnegie Hall, just to mention a few. The hotel is enormous and very unpersonal. The room was okay, but the bathroom was in really bad condition and needs a \"face lift\". Actually the whole floor (rooms, interior, elevators etc) would need to be renovated (we stayed on 36th floor). The room was clean and the bathroom was very small. The hotel is a three star hotel, not a four star, What I think is terrible service is that I reserved two rooms (we were two families). Hilton has debited my VISA card with a \"no show charge\" for one of the rooms (both families checked in of course). I have contacted them and ask them to credit my VISA and contact me, but after two days, I haven't heard anything from them and they haven't returned the incorrect no show charge. There are better hotels in NYC, don't let the price blind you!\n\nReview 2:\nWe booked a two room (non Smoking) suite for 4 nights for our family of 5 as part of a holiday to US, taking in Las Vegas, New York and Boston. The hotel room was dated, needed renovation, and worst of all was extremely smoky. They couldn't give us the rooms they promised us, and we then the five of us spent the next 4 nights crammed into a small standard room. There are only 3 lifts up to the executive floors, which are full of angry people pushing into the lifts. Not a pleasant stay!\n\nReview 3:\nOne place to stay which people should avoid in NY is this! The room service is terrible and the facilities are well maintained, but are limited in regard to access by all i.e. not enough for everyone. Food especially for vegetarians, it is a bad place to dine.\n\nReview 4:\nYou can't beat the location, very close to a lot of the bigger touristy things to do. Was there for a conference and I rarely get to stay in a Hilton, so I thought it was a nice hotel, but they are obviously in the process of upgrading the hotel. I did not have a renovated room that they show on their website with nice tile and glass shower door. It seems as if they are doing it floor by floor as I saw some people getting off on floors that the hallways were certainly newer (new lighting, paneling, no wallpaper, etc). Overall, pretty good.\n\nReview 5:\nMy wife and I stayed at this hotel given it's convenient location to Central Park and on 6th Avenue. We stayed here in the past and enjoyed our stay, so we thought we'd stay there again. The visit was marred by a rude staff, $51.00 a day parking (with also rude staff), and the hotel placed two expensive \"holds\" on my credit card that blocked me from being able to use my credit card. The hotel is extremely expensive for what you can get for the same money in Manhattan. I will not be returning and won't recommend anyone else do the same.\n\nReview 6:\nFront desk reception was far from friendly. The outdated dorm-style furniture was worn. Televisions with bad pictures, telephones that did not work unless the cord was wiggled just right and a highspeed internet connection that cost 10.00 per day because at 500.00 a night, you shouldn't expect a free internet connection--right??? You can do better than this!! !\n\nReview 7:\nWe (2 adults, 2 children) stayed in a standard room on the 19th floor from 23rd to 28th December. We had no problem checking in - walked straight up to the desk, no queues for the lifts either. We had a couple of issues with the room - more towels and cups needed and a broken hairdryer- all sorted within 10 minutes. The location of the hotel is fantastic. Can't comment on the restaurants as we ate out - so many places to eat nearby. Would definitely stay here again!\n\nReview 8:\nAVOID-damp smelly bed bug infested overpriced rooms with poor view. Hilton deny everything! !\n\nReview 9:\n1. Room was next to the elevator shaft. The noise was loud and incessant, even in the middle of the night. They shifted me to an adjacent room which was no help as the elevator noise was still audible. 2. Thermostat was ineffective. Even when the thermostat was set at its highest, cold air came out of the vents. It was the same for my colleagues in three other rooms. Seems like cost cutting measures at the expense of paying guests. 3. Bathroom mat went missing for a day 4. Newspaper was not delivered one morning and not sent to room even after informing guest relations in the lobby. Overall, poor sleep quality, which was bad for a business trip.\n\nReview 10:\nReally convenient hotel, centrally located, great deal available on Expedia. Room size amazing, had two interconnecting rooms which slept five of us all in beds (not sofa beds) Just what you need after a busy day sightseeing.\n\nReview 11:\nA Hilton that doesn't meet Travellodge standards! They claim to have undergone a 118 million dollar refurbishment, but our room certainly didn't reveal it. Furniture beaten up, walls dinged, air conditioning that didn't work. Small bathroom with no room for wife's \"stuff\". Shower without hot water some mornings and no water at all from 11pm to 5am our last night. Wireless service at 19.95/day!! that didn't work and never worked despite talking to their IT specialists multiple times. Food from room service was terrible. After 11pm you have to show your key to the gestapo like guys guarding the front entrance, whom were less than helpful if you misplaced it in your handbag (no, driver's license won't do it, no you can't go to the desk to get another key??)\n\nReview 12:\nI have stayed at this hotel more than a dozen times. Usually, I don't sleep because either 1) there is a party in the room adjacent to mine...or a couple fighting or 2) cars and taxis are honking their horns all night. The windows in this Hilton should have been replaced years ago. One time I did a test: I listened to the sound of the traffic down below with the windows opened and then closed them to see the difference. There is none! I know NYC is the city that never sleeps but there are hotels right on Times Square that are quieter. When I need to be in NYC, I know stay at the Westin near Times Square. A bit more expensive but it's worth it. On the positive side, the location is great.\n\nReview 13:\nStayed at the Hilton in NYC this past weekend on the Ave.of the Americas and was very dissapointed. There was always a line at the check in counter. Morning, noon and night. We complained about the air-conditioning in our room 4 times and it was on but never got very cool. I heard other people' complaining about the same thing. I have stayed at many hotels in NYC but this is the lst time that I was ever charged to store my luggage. Our flight did not leave until late Monday evening and we had to pay $3.50 per bag to keep our luggage at this hotel. I have stayed at budget hotels in Manhattan that store your luggage for free and this is suppose to be a 4 star hotel. Very dissapointing!!!!! Aren't they making enough money on the rooms?\n\nReview 14:\nThe rooms are fine but the service is truly awful. I ordered a single glass of wine and had to wait a full hour for it to arrive. When I called after 40 minutes to check on it I had to wait on hold for 5 minutes to even speak to someone. When I called the manager to complain I waited forever on hold after asking the front desk to speak with one and no one ever picked up. This hotel is huge and impersonal, but also seems severely understaffed. Do yourself a favor and stay somewhere else - you can find a much better hotel for $400+ per night.\n\nReview 15:\nOur group amounted to 3000 people but the NY Hilton handled the large meeting with ease; they were very professional. The stay was in late February. I have stayed here before and find the Hilton to be well located: there are lots of stores, resturants, museums and subways in easy walking distance. The breakfast, the only meals I ate at the hotel, was good if a little pricey. All of the hotel employees were very friendly and helpful. My room was comfortable and everything was in good order. My only complaint is that it was rather cold for late February and I am a senior citizen and I had a bit of a problem in keeping the room at a temperature that was comfortable for me.\n\nReview 16:\nThe only good thing about this hotel is the location. The Hotel lobby did look like a 4 star hotel but behind the scenes it was a 2 star accommodation. The rooms where in need of updateing and my smoke alarm was hanging off the ceiling. The corridor leading to our rooms did'nt look clean. Drinks and food where very expensive in the hotel and would recommend you to go to a restaurant out side of the hotel.\n\nReview 17:\nWell, it was a disappointing experience : - breaksfast is poor - hotel room are noisy, due to weak noise insulation. You will notice it when the other room listen to the TV, you can follow the program! - restaurant is expensice and poor - no laundry service during week end - personnel is helfull, room are OK, modern and clean, but overall it was not at the right level for a Hilton at this price.\n\nReview 18:\nWe stayed there for 4 nights this past weekend on the 19th floor. We pricelined the room for $100/night, and for that price, the hotel was good. The room was quite small, but from what I know, most rooms in NYC is on the smaller end. It was comfortable and clean, the towels seems old and overwashed though. On the 19th floor, we can still hear a lot of street noise. But it's convenient to most places, and 3 blocks away from the subway station.\n\nReview 19:\nI'm Hilton Diamond member. Hotel has special Diamond check-in. Best exec lounge in any Hilton. Designated elevators get you up/down quickly. Safe area and convenient in mid 50's and 6th. Rooms good size. Many many foreign (euro and Japanese) guests. Tip your maids if you want the room clean. Everything is overpriced, but it's NYC and what hotel isn't?\n\nReview 20:\nStayed here many nights in the executive level. Nice room, nice view. Great location. However, we chose the breakfast inclusive plan because we usually eat a large hot breakfast. The buffet was good but we had a problem with the waitstaff. We were there about half an hour, finishing our coffee and they actually took away our coffee refill pots because they decided our breakfast was over and they wanted to seat someone else. I told the waitress I was upset about being pushed out of our table and she smiled. When I took her name, she then offered me coffee to go. Is this the hotel policy or is this the waitstaff policy? We left and went upstairs to the executive lounge for coffee. The continental breakfast there is very nice and the waitstaff is excellent. In summary, very nice hotel, and I would stay here again, but eat breakfast elsewhere. Bs\n\nReview 21:\nquite disappointed after stayed in ritz carlton cancun we arrived in this expensive business hotel it was just ripoff and the worst they tried to overcharge me the gym and mini bar didn't believe me and off curse no thanks you at last......\n\nReview 22:\nWe found this hotel to be an excellent location, and a beautiful hotel, as well. It's situated at W. 54th St. and 6th Ave. a block from Rockefeller Center, the Museum of Modern Art, 3 blocks from Broadway, near Times Square...right in the middle of exciting happenings. One block away, you can catch the hop-on, hop-off buses to sample various areas of the city. The hotel proper has a Marketplace Cafe, for informal dining, offering continental, or full breakfasts,as well as Japanese & other international foods. It's open for Breakfast, Lunch, & Dinner. We didn't sample the Etruscan Italian Restaurant, also on-site. We also enjoyed a Harbor Circle cruise, which lasts about 3 hrs, with spectacular views of the skylines, and a lot of information. The hotel has a fitness center, wireless internet, and airport check-in kiosks. It has recently had an 85 million dollar refurbishing, and our room was beautiful, and the beds are truly heavenly.\n\nReview 23:\nBoy - what a mistake this was - I booked on priceline thinking i'd get a 4 star room. I think if you stay on Floors 2 - 15 they are the old rooms - because my room looked no better than a Travelodge. Floor was dirty, Bathroom was way TINY. The room desperately looked tired. The Hallways were dingy, - I was on the 5th floor. I didn't feel like I was at a Hilton - especially in New York! Bottom line is if you stay here, request a renovated room only - because if you don't this place is no better than 2 1/2 stars -\n\nReview 24:\nMy husband had to travel for a conference to this hotel so I spent a lot of time on my own sightseeing. It is close to everything and a very convenient spot for tourist activities. The room was not terribly small, but not huge. It was cozy for two people. The fixtures in the bathroom were old and the lights buzzed and flickered. The only other problem we had was the elevators. We were on the 14th floor and had to walk down the steps one day b/c the elevators were not working due to some fire emergency. Normally this would not be a problem, but when you are 6 months pregnant, it was not fun.\n\nReview 25:\nMy wife and I took her sister to NY for her 30th birthday. We stayed 5 nights, and this was a great location for a NY visit. Booked on discount site and got a great deal on the room. The view was great, and a short walk to the metro. We were doing the tourist thing so spent little time at the hotel for anything other than sleep. Over all very happy with our stay.\n\nReview 26:\nWe arrived at the Hilton New York on August 15 for 3 nights. We were extremely pleased. The staff was professional and courteous - very helpful. I was very pleased with the room. I had read some of the reviews here and was a bit concerned but happy that we did not have a negative experience. The room was quite spacious for the two of us and very clean. I normally do not sleep well in hotels but the beds were extremely comfortable. The location is the best. Five minute walk to Central park, Time Square, shopping and all the Broadway theatres. We never took the subway because it was so easy to walk anywhere we wanted. The selection of restaurants in the neighbourhood was also excellent. I would definitely stay here again when we come back to New York.\n\nReview 27:\nWe spent one night at the Hilton New York and would definitely repeat it. We are Hilton Honors members so we were on an obviously renovated dedicated Honors floor (join the program. it's free. it's worth it.) and everything was beautiful. The room was lovely with an incredibly comfortable bed and a plasma tv. (Did I love the print of the bedspread? Who cares? The lines underneath were soft and pretty and comfortable.) We were on the 33rd floor so got very little street noise. All the staff members we encountered were very polite and friendly. The common spaces we walked through were very nice, although I can't speak to specifics on the restaurants, bars and gym because we didn't use those facilities. Excellent location, just a few blocks from several subway lines. Very good Middle Eastern food available from carts on local corners. Within walking distance of a lot of great stuff like Times Square and the 5th Avenue shopping district. My one negative comment is that they charge you $3.50 a bag to store your baggage after you check out. I have never in my life encountered this at any other hotel in the world.\n\nReview 28:\nGreat place if you know what a Hilton is like. It has clean nice rooms, still for the price you pay I think you can find better places; its service is not personal at all. Breakfast is really good, a nice buffet with an excellent variety. Rooms are average for an american hotel.\n\nReview 29:\nThat's really the only reason to stay here. For $300+ per night (plus $15/day for the least expensive wired Internet access,) I had an adequately sized room with poor water pressure and drainage. On the morning I checked out, I heard maintenance next door roto-rootering something. Unfortunately, whatever they did caused black water back up through my bathtub drain. Suffice to say, I wasn't going to shower that day. I've stayed here before and it was always pleasant. Never a bargain but fair for NYC standards. But I'll look for nearby alternatives before staying here again.\n\nReview 30:\nAlthough a little generic, this Hilton has everything you would want in a midtown hotel. Great location. Larger than average rooms. Very good fitness center....free if you are Hiltonhonors. Lobby bar is adequate. Wish there was more personality. For more character though I would not stay in midtown. Tip. Central park is really close. Take advantage of it.\n\nReview 31:\nI went to a conference in NYC in June and stayed at the Hilton Hotel in Midtown NYC. The location couldn't have been better. It was a short walk to Central Park and an even shorter walk to 5th Ave shopping, Radio City Music Hall and so much more. The hotel is pretty expensive, but I suppose you really get what you pay for in NYC. It's really nice, clean, comfortable and has very friendly service. If you can spring for it, it's definitely worth the money. I did learn one thing (country girl in the city) - if you want to take a cab, get to the street where traffic runs in the direction you want to go before you get in. Otherwise you have to go around the block and generally get stuck in traffic. The street in front of the Hilton NY runs toward Central Park - so if you want to go to Soho, walk a block over first! Have fun!! !\n\nReview 32:\nGreat location. Rooms standard, clean and tidy. Could maybe do with updating but for the time we spent in them it really didnt matter. The hotel bar provided us with some lovely cocktails in the evening although the tab soon added up!! Would stay at this hotel again without a doubt in the future.\n\nReview 33:\nThis hotel is really huge and the only way they can operate is to treat their guests like cattle. Compared to other hotels in this price range, the staff and was rude and dismissive. The lobby was chaotic, noisy and crowded. The room rate was astonishing and they still found it necessary to nickle-and-dime us for every little extra. For example using the fitness center was $12 and checking our bags for a few hours on the way out cost $3.5 per piece of luggage. After two nights, i moved out of the Hilton and switched to a nice boutique hotel on the upper west side at 3/4 the price.\n\nReview 34:\nMy friend and I stayed there for four nights last week. We had an amazing room on 26th floor with a view of Central Park. The best view I've ever had while staying in NYC. Staff very friendly. Our room was not ready but we were happy to go for a short walk to get out bearings. The room was always spotless. Hotel is in an amazing location easy to get to a major sights. There was one slight cause for concern the cleaning trolley vacum cleaner and cleaning fluids were perminently directly outside our door in the corridor when not in use. The reason why goodness knows.\n\nReview 35:\nWe stayed 1 night after Thanksgiving day to celebrate my husband's return from Iraq and our stay at the Hilton was not enjoyable at all. I am a Hilton Honors member and the rooms were very small. The location is a great location in NYC, however, we were a party of 3 and when we checked in, there were no linens for the bed including the sofa bed. Plus dirty cups and forks were left behind and the coffee/drinks area was empty. I had to call them 3 times to bring the necessary items to our room. We stayed at a King Deluxe and to my surprise it was no \"deluxe\". After checking out and proceeded to the hotel's parking garage, it took an hour to pick up our car. Very unorganized. No communication between the workers. After this experience, we will not return to the Hilton.\n\nReview 36:\nRecently stayed at the New York Hilton. Nice large hotel with fast elevators. Food service pretty good. The day we checked in, there was plates, trash, and spilled food outside one room. We observed multiple hotel employees stepping over the stuff for an entire day before it was cleaned up. Be prepared to pay $12 per person for the pleasure of using the fitness room. Our return flight to California was not until late afternoon. Since we had to check out by 1:00, we decided to check our bags with the bellman so we could get lunch before heading to the airport. The bellman told us to take our own bags downstairs. Once downstairs, the man there told us it would be $3.50 per bag regardless of how long we left the bags. So, we payed $14.00 for the pleasure of leaving our bags for one hour. Now that's Customer Service!\n\nReview 37:\nI stayed one night in this property. My first impression was the lobby with so many people I thought I was at the airport. My room was on the 19th floor and the street noise didn't create a problem but the noise from other rooms and the hallway was the worst I've seen. The drain in my tub didn't close.\n\nReview 38:\nThe Hilton New York was a comfortable place to stay. We checked in without any hassle, and when we pointed out the rate was incorrect they changed it without any fuss - just double checked which is fair. The rooms were small compaired to other rooms that i stayed in NYC. They were clean and the beds were very comfortable. I also found the room a little warm. express checkout is a dream. All in all I would reccoment this property at the right price.\n\nReview 39:\nI stayed at the Hilton New York for business. The property is well located and it is clean and stylishly decorated. However, the service is a DISASTER. The entire lobby staff is obscenely rude and condescending, even by New York standards. I've stayed at several similar class hotels in NYC, and nothing compares to how obnoxious the staff is here. Front desk, concierge, and info desk were all awful to deal with. The valet laundry service has the most ridiculous prices I have seen in this hotel class. Not really paying attention to the cost, I paid over $70 to have 5 articles of clothing laundered. The house keeping staff, while relatively thorough in cleaning, pestered me constantly. I kept odd hours, and was often in my room during the day. Even when I told one shift when I wanted my room cleaned, I was bothered again after they changed shifts. I requested that my room be cleaned after a certain time during my entire stay, and this was ignored. Also, the elevator system in this hotel is painfully slow and very irritating. DO NOT STAY AT THIS HOTEL!!! !\n\nReview 40:\nI'm staying here right now in room 2115. We are part of the big group from MIT. I found the check in too long. We were in the queue for 15 mins. Considering the school had 100 rooms booked they could have done a group check in. The room was dirty with hair in the bathroom and on the bed. The desk chair had torn and worn out leather. The bathroom tap is leaking. It did not give me a feeling of being a hygienic place. For the money they are charging its a rip off. Avoid at all costs.\n\nReview 41:\nThe service at this hotel was very good and all the staff are friendly. The room was a nice size and comfortable for two peopl sharing. The location of this hotel was perfect for us, it was very close to Times Square and other sights that we wanted to visit. We didn't eat at the resteraunts in the hotel but they always seemed to be busy and the bar area was lively.\n\nReview 42:\nFor the past 10 years, my family and I have been staying in this hotel whenever we come to NY. It's pricey, but I suppose it's of value given the locaiton. Plus, the bedrooms and bathroom are spacious, considering it's in NYC. If you are a Hilton Honors member, you may be able to get free nights. I've only gotten the chance to review this hotel now, but it has been consistent over the years - clean rooms, comfortable beds and great location (walking distance to great attractions, landmarks and Central Park). A shout out to Sanjay, the gentleman at the front desk who checked us in after a 27 hour trip from Asia to the USA. Perhaps it's the (very tired) look on our faces, he went out of his way to look for an already available room for us to collapse in.\n\nReview 43:\nWe loved staying at the NY Hilton on the executive floors. Rooms are clean and attractive, beds and linens are luxurious, and service is very good. I traveled with my teenage daughter, and we loved the included continental breakfast and evening hors d'oeuvres....served in a big, sunny, nicely decorated room on the 44th floor. Great people-watching at breakfast and cocktail hour, with business travelers and families visiting from all over the world. After a day or two we began to recognize many other visitors, which made us feel at home. We went to the theatre every night of our stay, so the evening hors d'oeuvres were perfect for a light pre-theatre supper. And the LOCATION is unbeatable. 5 minute walk to Central Park, Theatre district, 5th Ave shopping, Rockefeller Center. Taxis always available from the lobby. I highly recommend the executive level. It's a great value.\n\nReview 44:\ngood location for carnegie hall or central park. Gives impression of old old worn out big Hilton-Factory. Service ok, too big for feeling cosy. Cheching out in business hours very slow because there are LOTS of people in such a hotel... Many conventions etc.\n\nReview 45:\nWe have stayed before and we have had issues, this year we booked up well in advance[9 months] asked for adjoining rooms.Late arrival 11pm, no adjoining rooms but on same floor, then the rooms were King beds, when you have two grown lads they do not want share same room, we did ask for one King and two doubles. We said that was not acceptable, asked to see the night manager, his attitude was terrible. Could not care less, said we would be moved the next day as there was a lot of free rooms, never happened. In the end we stayed on the 44th Floor and my family stayed on the 15th, two lift rides to see them The year before I said never again, this year has confirmed it. Oh and i got my loyalty statement this week and after telling the clerk the number, I had lost my card, he did not enter my loyalty number so I have lost my points. Never again\n\nReview 46:\nCheck-in was very prompt. The room was small but clean and updated. Bring ear plugs as cabs honk horns all night long. Paid a very reasonable rate of 99$ per night. I asked for a refrigerator and it was delivered free of charge. There are no soft drink machines in the NY Hilton... but there is a deli across the street with great food. The room service food was some of the best Ive ever had. The pizza was excellent. The resturant buffet was ok. Oddly this hotel does not allow airport shuttle vans into its driveway. So I'm outside waiting (almost an hour)and the van is parked on a side street where I couldnt see it. It is double parked and has to move and I see it and head toward it. And a bellman starts screaming at the driver to get the van out of the driveway. Very Rude!\n\nReview 47:\nThe New York Hilton on 53rd and 6th, is a great location! The rooms comfortable fit 4 adults, and the bathrooms are complete with Bathtub, shower, single sink, and toilet. they do provide nice bathroom amenities. There are a lot of people in and out of the hotel, so prepare for short lines at check in, taxi line, as well as for the elevator. The lobby bar was great to drink, eat and people watch. the staff was nice and informed. I would stay at this hotel again.\n\nReview 48:\nThe desk clerk told us that the parking was included into the room rate, but when we arrived we found out it was't. ($160.00 suprise) We stayed in room #745, the room was hardly large enough to contain our bed. In fact, we had to relocate the furniture so we could both watch the TV together. We also found stains on the bed skirting like another tripadvisor reviewer. The drybar was making a noise that was loud enough that I had to unplug it each night so I could sleep.The hotel location was very good, close to all the things that we wanted to see. Upon leaving the desk clerk offered us a deal on a future stay with parking included, I told him that I wouldn't fall for a second offer of free parking. We dined at Spark's Steakhouse and found it to be expensive, but worth the money.\n\nReview 49:\nI got the room through priceline and was very happy with the rate. However, I will not want to stay there unless they offer me a bargain rate again. 1)We stayed on the 6th floor, which was supposed to be a non smoking floor. However, we could smell the smoke coming from our neighbor when we woke up the next day morning. we did not switch to another room because we were checking out soon, but needless to say, i was very annoyed. 2)Hilton's overnight parking was $40, $10 more expensive than the hotel next door (sheraton). 3)They charge $3.5 to hold a suitcase. I found out about it earlier through this website, so was fine with that. Hilton NYC is a huge hotel, and i am not surprised they need to charge for that. 4)Since Hilton NYC is such a big hotel, I felt that i was staying at some sort of hotel central. the feeling is a bit overwhelming. 5)the only two things i like about this hotel is the fact that it's only 5 min walk to broadway, and the room was cleaned and comfortable. (our frige was broken and moldy though)\n\nReview 50:\nWas disappointed (several times) that various basics were chargeable, given the price we were paying for the room: $5 for a tiny bottle of water in the room; \u00a317 a day for wifi; $10 minimum charge to access the internet in their business centre(and $1 a minute thereafter); then $1 per page to print something out. All plus tax of course. We wanted to go online to buy four tickets for MOMA, and were charged about $15 for the privilege. The hotel was well located. The rooms were clean. Staff were friendly. But everything was clearly geared up to snatch of a few dollars more from each guest whenever the opportunity arose. Fine if you're expensing it. I've had more accommodating stays at cheap B&B.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30111, "query_start_index": 30113, "query_end_index": 30113, "truncation_seperator": "... 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{"id": "506158", "pid": "506158", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nReally great hotel if a little expensive. Location was perfect especially for a first time visitor. Spa facilities stunning and most relaxing. Most definetly will go back, something for everyone.\n\nReview 2:\nThe hotel is nice and the spot is ideal: you're IN the city. But the service is totally different with so many rooms for improvement it became not acceptable. Room cleaning was not done at 4:30pm! Room cleaning involves your active action: there is always something missing! Spa really need to be cleaned (avoid the hammam). Breakfast service is unefficient say rude and even if food is abudant, avoid quality. Do you want an umbrella, they do not have - Do insist: they have some! And finally, rooms are really noisy! The price is the one of a 5stars in BCN. But you pay for the place as the service is an up-3stars. Prefer the Neri or Le M\u00e9ridien or, for excellent service: La Florida or the Arts (but then forget the city! ).\n\nReview 3:\nThe service was fantastic, the room was beautiful with a huge private courtyard which was great as the Markets were only about 100m away. The Hotel Foyer also has an Amazing scent to it (not sure what) it is but it smelt beautiful. This is one of my favorite hotels.\n\nReview 4:\nAs good as it gets...Im affraid not. we stayed at this hotel and found it to be just average. the spar is nice after a day of walking, and the roof top breakfast was very good. the room was ok but not 5 star. Breakfast served in the resturant was cold, yes cold eggs, along with poor service and any additional food or drink taken on the roof is very expensive. their web site is not a good representation of how your stay will be. Clean and in a good location that all it has to offer, look elsewhere.\n\nReview 5:\nWe ended an eleven day European trip with three days in Barcelona this past August. Our children are ages 15-21. The hotel was wonderful. The rooms were clean and quiet and reasonably priced for the location and quality. The rooftop pool was a great retreat after touring the city each day. We would highly recommend both the hotel and La Isabela which is the bar-restaurant located on the terrace by the pool overlooking the city. Great food and drink and a friendly staff.\n\nReview 6:\nWe stayed here for 5 nights as part of our honeymoon in Spain, and we had a great time! The rooms were very fashionable, and the hotel amenities were excellent- we used the rooftop pool every afternoon. The location is great for sightseeing- although La Rambla can be VERY crowded during the summer. The staff were very accommodating. Overall, it is a very modern hotel, with all the best features and little touches (even the lighting system in the rooms)- we have already recommended it to friends.\n\nReview 7:\nCharlie Hill, Cork Ireland. Stayed two nights 8th and 9th April 2008 The hotel is well situated, clean with a good mix of old and new decor, The Spa and indoor pool are very good. However, do not accept allocation of room 522 if at all possible. On the morning of the 10thApril, at 8 A.M. it became the noisiest hotel room in Barcelona, the noise coming from the corridor outside our door and it was impossible to have a lie in. It rather spoiled our impression of the Hotel, we will not be going back.\n\nReview 8:\nThe hotel has a terrific location, and the building and decor are superb. Our room was rather small, and almost windowless (just a very small window at one end) and whilst the bathroom was excellent, the room itself attracted all the corridor noise - especially tiresome when (after our 12 hour flight) the domestic staff started loudly and energetically cleaning the rooms at 7.15 am. The staff were pleasant and helpful, but the breakfast, although abundant, was poorly maintained - hot items eg.scrambled egs, bacon etc. were left to go cold, and bread was left to go stale. Worse, room service delivered exceptionally poor food - salad that had obviously sat for hours, fish that was old and oily, stale rolls, and an inedible hamburger. The cuisine of this hotel is distinctly poor, and more attention should be paid to sound proofing the rooms.\n\nReview 9:\nThere is no doubt that this hotel is in one of the prime spots for a holiday or break in down town Barcelona. In the day within walking distance of the Barri Gotic, shops and other attractions. At night the hotel sits right on La Rambla with bars, clubs and restaurants. We rate the hotel highly on quality and ambiance, the lobby and bar area are very chic. The room was a BIG disappointment \u20ac300 a night and you could barely walk around the bed and lack of opening window and dark d\u00e9cor made it even more oppressive. The quality of the room and fittings was high, the room was very clean but it really smelt unpleasant and the a/c didn't work. Worse still the nearby fire door had no closer, so it slammed all night and despite substantial amounts of cocktails we had almost no sleep for the three nights. The reception desk crew where pretty disinterested and did nothing about the problem.\n\nReview 10:\nWe stayed here for 3 nights in August. We booked directly with the hotel's website which seemed to offer the best rate. We couldnt say enough about the quality of this hotel. The location is perfect for exploring Barcelona at leisure. The standard rooms are good sized, air conditioned and very comfortable. In the heat of August, the two pools were a welcome refreshment! I don't know how this hotel is not a 5*. Staff were more helpful than we could have expected. The hotel was the highlight of our trip which says a lot since Barcelona is such an amazing city wherever you stay!\n\nReview 11:\nFrom the staff at the front desk, bar staff and housekeeping everyone was beyond helpful, friendly and gracious. We spent 8 nights and found it to be a home away from home. Afternoon tea and snacks in the bar area was a daily event. The hotel is in a perfect area for touring, within walking distance to almost everything. We faced the interior by choice and never heard a bit of noise from Las Ramblas. We did not eat at the hotel so can't speak to the restaurants but would definitely return.\n\nReview 12:\nMy wife and I stayed for 4 nights at the end of February and were very impressed. The location, the staff, the decor, the pool, the roof terrace and the price were superb. Having never been to Barcelona before we chose the 1898 after reading the reviews and also for it's location. Barcelona itself was fantastic. We would recommend a trip to the Picasso museum, Park Guell, the Sagrada Familia (such a breathtaking place) and La Pedrera. We also managed to get tickets for FCBarcelona at the Nou Camp, an amazing place. Eating wise we'd recommend Taller de Tapas, Attic (right opposite the 1898), La Fonda and La Veronica. We'll be back one day and will happily stay at the H1898 again.\n\nReview 13:\nKey points of this hotel are in the title, very noisy due to maintenance work. Breakfast area and restaurant are located in underground conference room ... no windows compared to advertised \"Rambla view ...\". Besides health amenities were 100% out of order, so forget about the superb swimming pool, SPA and sauna advertised on the WEB. Where the hell does this number 3 position in Barcelona comes from ....?\n\nReview 14:\nHaving just returned from our honeymoon in Barcelona I felt I had to write a review of the 1898. As with any hotel booking there is always some trepidation, especially for such a special occasion, but the 1898 fulfilled all the criteria on our list. Wonderful service, beautifully decorated, spotlessly clean and a cool haven from the heat of the streets. The roof terrace was a wonderful place to spend time reading a book and although the hotel was nearly full it was never over crowded. The pool was perfect for a cooling off dip and the views over the roof tops of the city a delight. We had our breakfasts on the roof terrace most days and although fairly expensive at 21.5 euros we found that we were full for most of the day, plus the pleasure of eating in the morning sunshine seemed worth the price tag. The 1898 is not a budget break in Barelona and would probably not appeal to all, but for a romantic escape or special treat we would highly recommend it.\n\nReview 15:\nStayed here one night pre-cruise 7/20/10vand then 2 nights 12 days later post-cruise 8/1-8/3/10, For the one night stay, room was on second floor with king that was 2 twin beds pushed together, but room itself was beautiful with balcony and faced side street and La Meridien Hotel. Extremely quite and lovely accommodation. Second room for the 2 night stay was on 6th floor, king bed was actually one bed not 2 twins, room faced same side street but no balcony. Same lovely accommodations in room. No noise from Ramblas heard, but did hear fair amount of noise through our ceiling since floor above was outdoor pool/patio terrace. Business Center has pcs with free internet access to check-in with airline and print boarding tickets. Lovely indoor pool and spa on lower level. Carrefours supermarket is on Ramblas right across from hotel, Starbucks is next to hotel, and good restaurants are also close by, so extremely convenient location. Only few blocks away is Plaza de Catalanya and the hop on hop off doubledecker bus that we used as our main transportation around the city. Hotel is also walkable from Columbus statue at end of Ramblas.\n\nReview 16:\nI stayed here with my partner for two nights in November. Had an outstanding experience. Great value for money, booked room through lastminute.com for \u00a3100. The Spa facilities were the highlight for me. Room was superb and I would still stay here if the price were double. Breakfast worth doing once although is a little expensive at $18 but the selection is vast. There are plenty of places nearby to take breakfast and the fruit market is on the your doorstep. Great hotel, great location.\n\nReview 17:\nWe stayed here for 5 days and it was perfect regarding location, staff, and rooms! We had no complaints even though it was in a busy area when you walked in to the hotel it was a relaxed atmosphere. Our room was quiet - no noise we slept well. Staff were helpful and always smiling which was lovely! Would def recommend!\n\nReview 18:\nThis is truly a great hotel. Tastefully re-created and decorated property right in La Rambla. The staff is courteous, very helpful and multi-lingual. A good sense of excitement in the public areas without seeming overwhelmed. Do not miss the roof top lounge and pool area - spent a marvelous afternoon sipping local cava and nibbling tapas by the pool looking out over this wonderful city.\n\nReview 19:\nI just stayed at Hotel 1898 with my wife for three days in December. The location on Las Ramblas was perfect for getting around the city. To start with the airport shuttle (4 euros) drops you only two blocks from the hotel. It is centrally located with easy access to metro (150 feet) and being on Las Ramblas is where you want to be. I was there in the winter so I could imagine it is even a better spot in the warmer weather months. La Bocqueria is only two clocks away - a must for any seasoned traveler. Also, we enjoyed wine and cheese in the lobby one evening. The roof deck seems like a great place to relax after a day of sighseeing but wasn't as useful in the cold weather. The hotel was very clean and the staff was helpful with advice. Also, free internet in the business center. FYI... I stayed two more nights at the Hotel Arts/Ritz Carlton and wish I had stayed two more at Hotel 1898. Ritz was not centrally located and very noisy from the clubs outside of the hotel.\n\nReview 20:\nWe walked into H1898 and made a reservation with the desk clerk named Martine. We asked for a cot for our children. Martine moved us from a regular room to a superior room at no extra charge. The next day we check ed out of the hotel that we had been staying in and walked 2 blocks to H1898 in a light rain. Upon arriving at the desk a gentleman named Mr. S informed us that there was a baby bed in our room and that the superior room that we had reserved could not be used for my family. He said we would have to move up to a larger and much more expensive room. Mr. S refused to give us a discount on the larger room. I got the feeling that Mr. S realized the position we were in....we had checked out of our hotel and it was raining. We were in no position to walk and look for a more reasonably priced room. Mr. S took advantage of us. That said, the hotel was very nice. Mr. S............not so nice.\n\nReview 21:\nIt isn't \"world class\" or like a Four Seasons, but H1898 is a great hotel in a fantastic location (if you're a tourist, as we were). Formerly an old warehouse, it's been beautifully converted into a very comfortable and (for want of a better word) \"trendy\" designer-style hotel. But is also has good facilities; e.g. 2 swimming pools, a gym, free wifi, etc. We had a Classic room, which was comfortable and attractive, with all the facilities we needed -- but wasn't large! It didn't matter, since we spent little time in the room (except when asleep!). The location is terrific: near the top end of Las Ramblas.\n\nReview 22:\nArrived having prebooked a deluxe room for 4 nights. Shower badly leaked overnight which originally blamed on us but explained had not used it! Necessary therefore to change but no comparable room available. Given pleasant room on las ramblas well soundproofed but not told about constant noise and vibration from metro below. Would have thought in view of all trouble of having to repack and change rooms would have offered a late check out. Not at all! !\n\nReview 23:\nPaid over 300 euros for a \"privilege\" room for our honeymoon which was ok, not gorgeous. Certainly the quality of the hotel is not 4 star and our room was not luxurious. Security at the hotel seemed poor. The staff were like expressionless robot, no warmth at all; you're lucky if they speak to you at all. Location off Las Ramblas is good but agree with other reviews, Barcelona consists of much more than Las Ramblas. After one day Las Ramblas is more an annoying than anything else. Next time will chose a hotel that is less of a tourist trap with hopefully nicer staff.\n\nReview 24:\nWe had really looked forward to staying at this Hotel. Spent New year week here, and it did not meet our expectations. It is a expensive Hotel and I would expect a level of care and quality to match that price. Unfortunately the Hotel is not well maintained. Three bathroom leaks in two days. Hotel has no sound proffing, hence it is very difficult to sleep. Noise from street, nosie from nightclub in basement, noise from hallways. Very poor. Staff are young and friendly, but seem poorly led. Little interest in fixing problems or customer satisfaction. Cleaning and preparation of room was sporadic. Roof top pool is nice. But roof was closed for New years eve. No effort made by managment to organise anything for this special evening. Hotel faces a very \"commom\" part of Las Ramblas. We saw con artists evry day, along with drug sellers. I would not reccomend this Hotel or staying in this part of Barcelona if you have a family. Try the \"Gracia\" area.\n\nReview 25:\nWe arrived early and our room was ready. Very accomodating and extremely helpful desk staff. Loved the 7th floor pool - could have stayed longer. Beautifully decorated with couches and umbrellas for shade. Room was typical European and the bath was very modern. Free computer and internet access helped too.\n\nReview 26:\nStayed at the Hotel 1898 at the beginning of a trip through Spain. Agree with some of the comments that the front-desk staff is a bit \"chilly\" at times, especially compared to our experience in Madrid at the Gran Melia Fenix. Rooms are compact but chic and well-equipped (although could have used a dresser and stronger water pressure in the shower). Location near the top of the Ramblas can't be topped. Don't fail to check out the spa and pool in the lower level!\n\nReview 27:\nHotel 1898 is an excellent hotel and situated near La Ramblas giving it a wonderful location to explore Barcelona. We stayed in a Colonial Suite which (although quite pricey) comes with its own huge private terrace and heated swimming pool which we took full advantage of. The Spa in the hotel is excellent and I would encourage guests to take full advantage of it when they stay. Our room was big, comfortable and quiet and we had an excellent stay. The only thing that may have let the hotel down was the food. Breakfast was fine and there was plenty of choice for everyone. We ate dinner at the hotel and although the food was of the highest quality it was almost as if the chef was trying too hard to be original with his dishes which resulted in some very strange combinations and one bad stomach ache. Overall, we had a great time and would recommend it. Also, as this is not well advertised, the train to and from the airport is free, and makes travel to and from the city a breeze.\n\nReview 28:\nWe chose the hotel after all the great reviews we read about it but it really did not live to its reputation. For the money we paid for this hotel, staying in the superior room, we were not so pleased. I think it's overrated. The room that we had, had a sink with a very slow drain and we called to have it fixed and nothing was done. There was one employee, though, that was super nice. He moved us and our luggage and belongings when he found out that someone missed our request for a nonsmoking room at the time of reservation. The rooms aren't really sound proofed and being next to La Rambla, it was hard to have a good sleep. The food wasn't great either. We had the New Year's eve party at the Eurostar Grand Marina Hotel and stayed there one night and it was less money and more amenities like 2 toilets, and bigger room and the food for that party was awesome!\n\nReview 29:\nWe recently stayed at this hotel based on the number of good recommendations found at this site. Unfortunately, our experience was not so good. Our room on the fourth floor was very small and cramped. Pipes from the upper floors ran through a square pillar in one of the walls. Each time someone above flushed it sounded like our room was going to flood. We found a large degree of variance in the helpfulness of the staff -- management and front desk staff seemed simply uninterested at at times. While the pool looks nice (and it is) it is a very quiet and subdued and the staff is particularly vigilant about uphold hotel \"laws\" related to the spa area. While this may be a recommendation for some -- this hotel is not for families or young adults. Bring your book and finest dress clothes and be prepared to socialize like a monk.\n\nReview 30:\nMy girlfriend and I stayed at Hotel 1898 from 26th - 30th of December 06, and had decided to stay there having read reviews on this site, and we were not disappointed. We stayed in a Superior Room, which boasted one of the largest and comfiest beds we have ever had. The room was easily large enough, and the bathroom, and particularly shower were great. We used the leisure facilities every evening and they were all fantastic especially the pool and its massage beds. My girlfriend also had one of the massage treatments on offer, and she said it was lovely. We did not eat in the hotel, instead choosing to get breakfast and dinner out in the streets. All in all we are delighted we chose to stay at Hotel 1898, and are already seriously considering going back in the summer for some warmer weather.\n\nReview 31:\nMy daughters (ages 15 & 20) and I stayed three nights in this exceptional hotel last week. It is wonderful. The decor is beautiful, the service is friendly and competent. The rooms are very nice with the key feature being fabulous bathrooms. We really liked the terrace bar on the 7th floor, among the most inviting places to relax that I've ever enjoyed. The looby bar is quiet and relaxing as well. We ate at the restaurant one night, rather than venturing out into the rain, and really enjoyed the food and the professional service. I highly recommend this hotel.\n\nReview 32:\nGreat hotel! Clean, chic rooms with wonderful beds and linen! Couldn't be better situated - right on the Ramblas - but not noisy in the rooms!! The pool is a fantastic plus after a hot day's sightseeing in this wonderful city!\n\nReview 33:\nI stayed here for xmas 2007 and got a really cheap deal compared to the rates i have seen recently. However, if i ever went back to this city i would pay the current prices . This is a fantastic hotel and one of the very best i have ever stayed in. Our room was one of the less expensive ones but was beautiful in design and comfort. The shower was absolutely amazing with several shower heads coming from different angles. I could have stayed in there for the whole trip. The hotel is in a great location- just a step out and you are on La Ramblas. The breakfast was good and the pool was nice. The gym, however, was inadequate and only contained a very limited amount of cardio equipment. I can't remenber seeing any weights. One tip- if you are visiting the city over xmas, be prepared for a lot of the bars and restaurants to be closed.\n\nReview 34:\nEverything was very good. Friendly staff, nice hotel rooms, rooftop terrace, Spa in the basement. Hotel is situated in the very centre of Barcelona, still the rooms were quiet.\n\nReview 35:\nwe travel a fair bit and like to stay in nice hotels. 1898 has to rank as the best hotel we have stayed in. the staff were very accommodating, friends and welcoming; the service was efficient friendly and non-intrusive; the spa was an oasis of tranquility in a serene space. Barcelona is a lovely city, lots to do and see and 1898 is perfectly located for easy access to anywhere in the centre. i would highly recommend this hotel to anyone. the spa is supposed to be child free so if you have kids that would reduce the appeal.\n\nReview 36:\nThis is a lovely hotel in a great location. Beautiful and even though on a busy road, surprisingly quiet. The rooms aren't very large but tastefully decorated, in an old-fashioned kind of way. Tips: - Try the pool and spa. - Try the chinese restaurant just round the corner. It is excellent!\n\nReview 37:\nI was staying in this hotel with work it is in a nice location just off Ramblas nice spa pool and roof top bar but I found the Rooms very small and not 4* could not swing a mouse never mind a cat !! The staff in the bar at recpion were not Friendly constant struggle to get served , We ate in the hotel resturant which was terrible and the service was bad , The breakfast was the same small buffett which kept runing out staff forgot out tea and coffe order twice in the end we give up on the breakfast. There is no doubt this is a nice building in a good location but they have staff and attuide problems For a little more money play safe go the Hoted Gran Marina or the Arts.\n\nReview 38:\nHelpful service. Got upgraded to superior room. Clean, comfortable, and bright. Good convenient location. Good value overall.\n\nReview 39:\nThis hotel is located in the heart of Barcelona, on Las Ramblas. The staff was very accommodating and helpful. We did however experience trouble with our room safe. After sending various people to fix it, without success, we asked for another room and got it. Two days later we received a message saying they had some of our belongings at the front desk. There was my driver's license and credit card, as it had been accidentally left in our old room due to the problems with the safe! (I had not yet realized it was missing) I was totally impressed that this had been returned to me. The room was clean, quiet, and the hotel is beautiful in a wood-and polished marble way. They front desk was very helpful with everything. It is not crowded or touristy in the least, even though you are right down in the center of the action (including the student protest marches).\n\nReview 40:\nOk so I never actually stayed at the hotel, but if this is how their service operates then they deserve the 1 star rating - as does Opodo who I booked through. Booked the hotel for two nights over a month and half a go - money taken, and all booked up according to Opodo. 18 hours before depature and Opodo call to say the Hotel is overbooked and that they can't get us a room, and the Hotel is offering hotels of much less quality to stay in instead. Awful.\n\nReview 41:\nThis hotel is clean, interesting (its decor is very 1920s ish) and well located. Plus the staff was helpful (we dont always find that in Europe)! Id come back and stay here again! Breakfast wasn't the best, but we opted for eating at the Boqueria anyhow! (-:\n\nReview 42:\nBeautiful stylish hotel.We were cheapskates and skipped the \u20ac16 per head breakfast ..ate instead at the chocolate shop just down from the hotel which was great.Basement spa,swimming pool ,gym,sauna and steam-room all fantastic.Top floor terrace and bar great but pool just for lounging in..too small or shallow for a swim.Rooms were all deep cherry wood floors ,marble bathrooms and candy striped decor.WIFi great as was internet facility in the library on the first floor(4 computers with attached printers).Rooms and public areas were spotlessly clean.The staff were all friendly and helpul.Hotel definitely has the \"wow\" factor in terms of style and decor..\n\nReview 43:\nwe stayed in the 1898 hotel for five days and were most satisfied with everything: the staff was always helpful, there was no problem with early arrival, the location of the hotel is just fantastic and we liked very much the decoration and the aesthetics everywhere in the hotel. Great hotel!\n\nReview 44:\nI stayed overnight at Hotel 1898 prior to embarking on a cruise. The location, pools and spa is what initially attracted me to this hotel. The location is EXCELLENT. You walk out of the hotel and are steps away from the hustle and bustle of La Rambla. There are many stores/restaurants within walking distance. The lobby is very elegant and the lobby bar was great. We went down for tea time and the selection of tea was fabulous. The staff was great and everyone that I encountered spoke English. I thought the rooms were very large for European standards. I've stayed in many hotels in America that were half its size so I was impressed. We weren't in the room/hotel too much because there is so much to do and say and we had such little time. Unfortunately, we did not experience the indoor pool/spa. The outdoor pool was quite warm and very pleasant although it was chilly outside. I wish we had more time to enjoy the hotel but I would definitely stay there again if I ever visit Barcelona again.\n\nReview 45:\nI just looked up this hotel, suprised to still see it is #3 in Barcelona. I have been meaning to write a review on this hotel because of the fact that staying here made me dislike Barcelona (hotels really can affect your overall view of a place, unfortunately). I usually trust trip advisor, and I did when I booked this hotel. The hotel rooms are nice, the roof deck/pool is great, and the hotel is beautiful. It is also in a great location. The problem with the hotel is the staff. The staff on our initial 2 days there were horrible, unhelpful, and never smiled (particularly the front desk staff). On our final day there, after much complaining, we managed to find some helpful staff and wished they had been that nice the entire time. A great hotel should never have mean, unfriendly, and unhelpful staff. The best part of our trip was when we actually left the hotel and stayed elsewhere!\n\nReview 46:\nBooked this hotel for 3 nights shortly before our US departure based on the many favorable reviews. The Hotel succeeded in exceeding our high expectations! We arrived late evening after a longer than planned trip from Madrid. We were warmly welcomed and immediately put at ease. The Hotel is located right on La Rambla however it is a world away in the peace and tranquility inside. Our rooms (superior) were small but so well designed that size wasn't a factor; they were extremely comfortable and quiet. Staff were available and very friendly and helpful. The roof top offers a beautiful view of the city and though it was too cool for us to swim in the pool, we did enjoy a drink at the bar while we watched the sunset over Barcelona. The Hotel location is perfect and we walked everywhere. Can't say enough about how positive our experience was!\n\nReview 47:\nMy allergy to feather pillows was addressed within 10 minutes on a Sunday night at 8:00PM. Not only were the pillows changed, but the mattress cover also, because it was feather filled as well. Quality Customer Service at this fine hotel is impeccable. The hotel has been fabulously fitted out and certainly in my opinion earns a brilliant 5 star status. The design & decor gives one a visit back to1898 Colonial Spain.....BRAVO.\n\nReview 48:\nwe stayed at hotel 1898 for four nights in april 2012 and have to say its the best hotel we have stayed in.we couldnt find any faults, hotel very clean, staff so friendly and helpful, spa very relaxing, roof top bar has got great views but can get quite windy. we didnt have breakfast at the hotel so cant comment on that as we went next door to star bucks for a light snack. (not big breakfast eaters!) our room was lovely! we booked a double room and was really pleased with it, lovely and clean! bed very comfortable!\n\nReview 49:\nOne of the best hotels i've stayed in my life, and i have stayed in quite a few :) no minuses to be found. Amazing breakfast, spa area is worth missing out on the city touring :) rooms are very well decorated. A bit pricey, but worth every penny and maybe even more.\n\nReview 50:\nLovely hotel and rooms (a matter of taste I guess from other reviews). Yes they are a bit small but hey it was spotless and well appointed. We stayed there for our 25th wedding anniversary and had a great time in Barcelona and at the hotel in general. There was a problem with the hot water and it took me three attempts to persuade reception / maintenance to do anything about it. The bar is great and the staff very friendly, there was always someone cleaning something so everywhere was spotless. The stay was not excellent in my opinion as we had a room with a marble floor outside and you could hear everyone walk past and the maid service trolly sounded like a tram coming down the corridor. I have to say the room cleaners were very noisy and did not seem to respect the fact that people wanted a lay in in the mornings! If I went again I ask for a room away from the lift and maid station, apart from that it is a really nice hotel!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30820, "query_start_index": 30822, "query_end_index": 30822, "truncation_seperator": "... 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{"id": "191099", "pid": "191099", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAt \u00a3250 a night for a triple, a decent night's sleep is a pre-requisite. Unfortunately weaknesses with the hotel's infrastructure meant we only got a few hours a sleep a night. Walls and floors are thin/partitioned - you really can hear all your fellow guests (and their children) coming and going, talking/shouting/even singing, the TV-- until 3am every night for us. Add in rooms with centrally controlled heating to 20 degs; hard pillows; our 3rd 'bed' fold down chair with a few broken slats (on which our daughter got a few bites) and sleep was difficult or impossible. (and Wifi seemed to work for about 5 mins then 'die' as well). Yes great location, good service, decent breakfast-- but the infrastructure problems left us pretty tired and worn down.. and that's not where you want to be in a great city like Rome.\n\nReview 2:\nBefore we even got to this hotel, we were impressed. Their response to every request we sent - whether to make or confirm our room reservations, to make dinner reservations for us, to secure a driver to and from the airport, or just little questions about the room and area - was well-informed, quick, and so, so helpful. When we arrived, and throughout our stay, we continued to be thoroughly impressed! Our room was beautifully decorated, and very clean. It was well-equipped with all standard traveler necessities, and anything else you needed, the staff was more than happy to provide. And, the view was incredible - our tiny balcony opened up right over the Pantheon!! Breakfast each morning was plentiful, fresh, and delicious. What we loved most, though, was the rooftop terrace, which became our nightly hang-out. After a long day of sightseeing in busy Rome, the rooftop was a perfect, tranquil place to relax. The bar staff was fantastic, and we really enjoyed talking with them as we recapped our day. And the views from up there are not to be missed. Overall, this was a fantastic hotel, in a great location, and we would highly recommend to anyone!\n\nReview 3:\nLocated next to the Pantheon and within walking distance of most of the historic sites of Rome. The staff was very attentive and very eager to please. The room was smallish, but was well appointed. We had a second floor room overlooking the square and the Pantheon. Breakfast was included, ample and well presented. It would be hard to beat this value in Rome.\n\nReview 4:\nStayed here in August in a Junior Suite. Perfect location for all the main attractions day and night. Our room looked out onto the Pantheon and the piazza. The staff are very friendly and helpful. In terms of location, accomodation this hotel was far superior to any of the other hotels I had considered in Rome while planning our holiday. Hotel will book a limousine pickup/dropoff at the airport if requested.\n\nReview 5:\nThis is a great hotel that I would definitely recommend - we stayed here for 5 nights from 14 January 2012. All of the staff are friendly and helpful and it is in a perfect location - we walked everywhere. I'd booked a standard double room, but what we got (Room 207) was more of a suite with a large bathroom and splendid view of the square and the Pantheon. We will definitely use this hotel again when we re-visit Rome. (I've written about our holiday here: http://www.jalodrome.com/rome/)\n\nReview 6:\nAfter reading tons of wonderful reviews, we decided to stay at the Albergo del Senato and I couldn't have been happier! We had an amazing view directly onto the Pantheon and it ended up being one of the most memorable stays of my life! I kept telling my boyfriend at the time how much I loved the Pantheon and how amazing it was. He ended up proposing on the steps of the Pantheon our last night in Rome. It couldn't have been more magical and everyone at the hotel was so happy for us! Such lovely people and the location CAN'T BE BEAT. Stay at Albergo and fall in love with the Pantheon as we did.\n\nReview 7:\nIt was my partners 40th birthday weekend away - I made the hotel aware when I reserved the room and they surprised us with a bottle of sparkling wine in the room on the birthday evening. Very friendly staff made us feel welcome and friendy to our 6 year old who enjoyed the attention. Location can't be beaten, fanastic views and atmosphere. Perfect for a special holiday.\n\nReview 8:\nFound this hotel through Tripadvisor comments and was so pleased. The included- breakfast was ample and the staff was genuinely helpful in every way. The rooftop bar was charming and the location was fantastic for walking everywhere. Including coming in out of the heat for breaks in the afternoon. The room was very nice and comfortable with great AC. Only one disappointment. The second floor room's AC for my father-in-law never got really cool enough though the staff tried. And he could hear night noise in the piazza, we didn't up high. We were on the 6th floor and had a balcony. What a treat overlooking the fountain and the Pantheon! This wasn't cheap, but for us was worth the extra for the location and the quality and service. Great hotel.\n\nReview 9:\nThe hotel is very average and I think mainly benefits from it's great location (literaly 25meters and your standing in the middle of the Pantheon!). Unfortunately they didnt have WiFi nor LAN connectivity in the Rooms and my room was extremely hot (in January!) and it's been impossible lower the temperature (the AC only works in summer). I also found it was overpriced for what it offered.\n\nReview 10:\nWe spent a wonderful 3 nights at the Sonato. Our room No.406 had a fantastic view of the Pantheon. It was a birthday surprise for my fiance, the wonderful staff and the location made it a momerable occasion. The extra little touches made all the difference. Highly recommended! !\n\nReview 11:\nWe expected something better for a hotel rated number 9 by TripAdvisor out of over 1200 in Rome. To be sure the staff were very friendly, the public spaces tastefully decorated and the location was excellent. However the rooms were tiny and musty. The air conditoning did not work (though it was repaired the second day) and the bath drained so slowly that it would have run over had we not stopped showering.\n\nReview 12:\nJust a quick review of the hotel. The location is great The reception is great The room had problems with the centrally managed heating. We had to call to the reception 3 nights in a row because when shutting down the heating, after one hour it activated itself again, but was stuck on 18 degrees. So it kept on heating and heating, thinking it was only 18 degrees while it actually was 35 in the room. We had problems with the water and toilet several times. We had an awful smell in the room all the time and therefore could not open the windows. Location was above some exhaust of a restaurant. Breakfast was a joke. Most of the time, tables were not available and the food was extremely limited. Room price per night is 400euro... duh... Rome itself is gorgeous.\n\nReview 13:\nI cannot say enough good things. Brilliant, friendly helpful staff. We had some problems, not-hotel related, that they went out of their way to help us resolve. We awoke too late for breakfast one morning.They brought it up to our room! They folded our night-clothes and put them on our pillows with chocolates that were different every day. They told us we were looking nice when we came down dressed to go out. The rooms were spotless and beautiful. They are renovating although I see no reason for them to do so. The location is absolutely perfect. Right in the Heart of Rome.\n\nReview 14:\nThe location is great and the room was fine but not worth the $480 price.The staff were terrible.We have visited 116 countries and stayed in many of the finest hotels in the world anfd the front dest,concierge and other staff are some of the worst we have ever encountered.We also stayed during this same visit to Rome at hotel 47.Hotel 47 was wonderful.Great staff,great breakfast and great location also.Do yourself a favour dont believe the hype about this place and do believe the hype about hotel 47.I think the positive reviews here are mostly due to the wonderful location or are from inexperienced travellors who do not know that the service here is very poor for a hotel at this price.\n\nReview 15:\nWent there in June this year, and it was lovely. Very nice hotel management, the room was not too spacious, but clean and nice beds, good airconditioning, and not a sound to be heard from the piaza! (we were staying in a room at the side) I'm a spoiled traveler, and I've stayed in some very nice hotels during the last years (Kempinski in St.Moritz, Windsor Arms in Toronto), but this hotel was very nice. Honestly, breakfast was disappointing, you had to wait for a table, because they didn't have enough space, and there was not a lot to choose from. But the location (!!!) made everything perfect, what a way to start and end the day, looking out on the beautifull Pantheon. The staff was very friendly and helpfull, something I did not expect from such a touristic place like Rome. I booked the room through e-mail after reading the reviews on Tripadvisor. I'll be looking again for my next hotel choice.\n\nReview 16:\nStayed here with a group of friends to celebrate my 50th birthday at the end of June 2006. Rooms were beautiful and spotless and we all had a view of the Pantheon. Air conditioning worked really well - and given the weather, we really needed it. No problems with sound proofing on the busy piazza either. Location is just perfect with lots of choices to eat nearby. Booked return minivan to the airport with the hotel - worked like clockwork and less hassle. Roof bar was just lovely in the evening. Service was impeccable - nothing too much trouble, and as our flight home was late, they provided an apartment for us to get changed before departure after a long day sightseeing. There really is nothing bad to say about this hotel and we would all definitely return.\n\nReview 17:\nWe loved this hotel. Our suite was wonderful, the location can't be beat, the hotel staff was 100% helpful, including restaurant recommendations, and we would stay there again on our next trip to glorious Rome.\n\nReview 18:\nBest thing about this hotel was Michele the bartender; excellent housekeeping and breakfast servers. Everything else was terrible, especially the indifferent, and even scornful, management. Guests were never warned in advance of major renovations, including constant noise, dust, and construction throughout our ten-day stay--with no compensation offered, either in the form of a discount or a voucher. Truly inhospitable and indifferent management. Don't waste your money.\n\nReview 19:\nFantastic stay at the Albergo del Senato. First time in Rome and this is an absolute gem for exploring the city. Location is perfect and all the major sights are truly within walking distance with a huge variety of restaurants and wine bars in the immeidate vicininty to choose from. The room was cosy, clean and the view was breathtaking but as previous reviewers have said, its all about the staff and service at this hotel and a special thanks to the lovely Mauro who made this an extra special stay. Dont hesitate, just book, you wont be disappointed.\n\nReview 20:\nThis hotel was outstanding... really a great location, desk staff were extremely helpful and accomodating. We opted for a view looking out over the Pantheon and were extremely impressed. It's close to about anything you want to do in Rome. For the price... a great value. The bed was extremely comfortable, the staff quickly remembered us and were always friendly and bending over to help us enjoy our visit\n\nReview 21:\nThe hotel is nice, almost a 4 star. The service is very friendly and they go the extra mile to make your stay the best. I believe that the beds are extremely hard for USA standards and that everyone should know this before they decide to book this property. I had the junior suite at the 2nd floor and had some noise coming in from the street. The location is good but in Rome everything is a 7-15 Euro taxi ride away. If you are used to large 4-5 star hotels like the Westin, I do not believe Albergo Del Senato is for you. I actually changed to the Westin at Via Veneto and was extremely happy with the Heavenly Bed and awesome service. I notified Albergo del Senato that I would be cutting short my reservation at 7AM in the morning and they charged me half day (110 Euro) for the cancellation (even when I told them that I could not sleep well the night before).\n\nReview 22:\nWe recently returned from a med cruise and spent two nights here prior to the cruise. We are very well travelled and have stayed in other hotels in Rome. We had an amazing experience at this hotel, very comfortable beds and rooms, really good bath & shower and an unforgettable view of the Pantheon. The staff were attentive, very friendly and helpful with restaurant recommendations etc nothing was too much trouble. A fantastic start to our cruise....we will definately go back to Albergo del Senato! !\n\nReview 23:\nPicked this hotel after reading reviews on this site and wasn't disappointed. Stayed here in January of this year. The location is incredible- looking out over the Pantheon. The rooms were a little old fashioned and a little on the small side but very clean. Great value for money. Breakfast is continental so be prepared for that if you are used to a fry up...however, there is a McDonalds accross the street if you need a fix. All the main shops are within walking distance, and there is a large taxi rank just up the street. Would definitely stay here again...\n\nReview 24:\nWe stayed at this hotel for 2 nights after our New Year's cruise. The location was really perfect! Hotel sits right near the majestic Pantheon, in the lively Piazza della Rotonda. This amazing place located in the historical centre of Rome. We walked to the Spanish Steps, the Piazza Navona, the Campo dei Fiore, the Fountain, the Castel Sant'Angelo\u2026 We didn't get the room facing Pantheon. But our room was nice, clean and sufficient to stay for 3 persons. It has a large comfortable bathroom and a balcony overlooking to small quiet courtyard. The staff was incredibly helpful and friendly. The breakfast at the hotel was excellent with many choices. I would definitely recommend this hotel for for exploring Rome.\n\nReview 25:\nEverything splendid! From warm welcome by concierge, especially well laid out bedroom, and lovely breakfast room with superb choices. Bedrooms are small, but we expected that. Very up-to-date; recently renovated. Location could not have been better. Walk to so many sites and gret variety of restaurants; shopping too. Roof top for drinks is extra nice bonus.We were there for five nights and then returned for one more night. Will book this hotel again on this December's trip to Rome.\n\nReview 26:\nDo not hesitate to stay here! We were 3 single girls traveling from NYC to Rome for vacation. The location was fabulous, rooms well appointed and staff superb!\n\nReview 27:\nLocated right next to The Pantheon & within 10-15 minute walk from Trevi & The Colosseum (about 45 min walk to The Vatican) & 5 minutes from the bus lines you cannot beat the location. Our room was a good size, not huge but big enough. The nice thing about the Piazza Della Rotunda is that it is large so it doesn't feel so crowded (the one at the Trevi is very small & feels very crowded). Good places to get a quick bite of pizza or gelato in the Piazza as well. Breakfast was good as well. The staff was very helpful with directions & getting us a car to the airport.\n\nReview 28:\nOur stay at the Albergo Del Senato was perfect. We booked a triple room so that our 4 year old could have her own bed and it turned out she had a small separate room. We also had a view of the Pantheon which was incredible. The staff at the hotel made us all feel very welcome and pampered. Each made a fuss over our daughter. One night the bartender even made her a special \"cocktail\" which she loved. I did not ask if the hotel could arrange for a babysitter, but think now that I probably could have with great results. We could walk absolutely everywhere we wanted to go from the hotel. Along with tourist attractions there were great restaurants and coffee shops nearby. I would tell anyone going to Rome to consider staying at the Albergo Del Senato. It was a bit expensive but I thought it was well worth every Euro.\n\nReview 29:\nJust a wonderful hotel. We stayed in suite 602, which worked very well for our party of three. The views from the terrace were sublime, and I had the pure joy of being able to sit there reading EM Forster.\n\nReview 30:\nAn excellent hotel in an ideal location. Very friendly staff, spotlessly clean, just lovely.\n\nReview 31:\nWe stayed at this hotel on the 1/8/11 for 3 nights. We have been traveling for two months and have stayed at many hotels across Europe and this would have to be the best. You would be hard pressed to find a hotel in a better location in Rome. You walk out onto a piazza with the pantheon directly in front, and within walking distance to every other famous landmark in Rome. The staff where brilliant always willing to help and suggest some great restaurants. The rooms where very comfortable and most importantly air-conditioned. The breakfast was fantastic with a great range of fresh food. But by far the best is the roof top bar, it has an amazing view, it's the best place to relax with cool drink after a hard day sightseeing. Rome is beautiful, would definitely come back and stay at this hotel, simply amazing!! !\n\nReview 32:\nWe were collected by the hotels car service promptly in an E class Mercedes. Well worth the 15Euro premium compared to a taxi from Fiumicino. It was very cold for Rome even though it was winter. We got a very warm welcome from the hotel staff and were upgraded to a room with a view of the Pantheon. The room was small but spotless. The hotel is centrally located with almost all the important sites within walking distance. The breakfast is very good and has a lot choices. Customer service is impeccable. Everyone, from the housekeeping, bellman and the front desk were very helpfully and friendly. We will definitely be back.\n\nReview 33:\nPerfect location, delightful staff and pleasant rooms overlooking the magnificent Pantheon. What could be more perfect? The Albergo del Senato is a gem, planted within a short stroll from so many of the top Rome top attractions (walk to Pantheon in 5 SECONDS, Piazza Navona in 3 minutes, Campo de Fiori in 5 minutes, the Ghetto in 9 minutes, Trevi Fountain in 7 minutes, Spanish Steps in 15 minutes, the Campidoglio in 15 minutes, and the Roman Forum in 20 minutes). Some tips: ask for the highest floors or at least a renovated room. Hotel is redecorating one floor at a time and top floors have been renovated. Seek out rooms with larger bathrooms. Some are very small, and rooms themselves are on small side. The front desk staff are fabulous. My favorite was Mauro, but they are all wonderful. The breakfast room is small but pleasant. There is a nice selection of breads, fruits, meats and cheese, but nothing fancier. The hotel's roof bar (a true gem) is closed in the Winter. Come once, and then return often. This is the ideal hotel to enjoy this fabulous city.\n\nReview 34:\nWe loved being on the piazza Della rotunda, at the front door of the Pantheon. Awe inspiring to walk out and see it each morning. We had a spacious two level room (101) that had a brand new luxe bathroom. But the loft configuration didn't have the separation we wanted, and the heat was way off on the upper level. And we really struggled with wifi which is an important feature for our family. Overall a good choice and we would return if we could find a better suite.\n\nReview 35:\nWe recently spent four wonderful nights in the Albergo del Senato. We went to Rome for a Hen weekend and so wanted to stay somewhere really special, and we couldn't have picked a better hotel than this!! The hotel staff couldn't do enough for us, whether it was giving information on reception, serving breakfast or cleaning our room we felt welcomed by all and never an inconvenience. We were particularly fond, as you can imagine being on a Hen weekend, of the cocktail bar on the roof. The views were stunning, especially in the evening when we could see the dome of St Peter's, the Pantheon and Victor Emmanuelle Monument floodlit. The location of the hotel is absolutely amazing, you step out of the main reception into the Piazza della Rotunda and come face to face with the Pantheon. The hotel is in a brilliant location, only a few minutes walk from many of Rome's main attractions, the Trevi Fountain, Piazza Navona and the Forum to name but a few. This hotel would be ideal for anyone wanting to make their trip to Rome one to remember. We will definately be back!! All in all, a real 'Must Do' hotel!\n\nReview 36:\nThanks to reviews on Tripadvisor I chose this hotel for a 3 night stay 04/07-02-06 and can confirm it is excellent! Definately worth more than 3 stars(but keep that quiet!). Cost was \u20ac160 per night and we were allocated room 306 which is of adequate size for a short stay and was very clean & decorated to a high standard. The view was directly over the Piazza/Pantheon which is a wonderful sight to wake up to on a sunny morning. No problems with noise from the Piazza below, staff very polite and helpful, booking taxi's and restaurants. Marbled floors throughout the hotel and nice touches like our very own slippers! You must go to Bar Pantheon right next to the hotel and sample their wonderful coffees! also L'ea Vie for a meal, a quaint little place run by an order of Nuns who even seranade you with \"Eva Maria\", straight out of the hotel, across the Piazza, turn left at the news stand then right and left..about two mins walk! Everywhere is within easy walking distance from theis wonderfully located hotel. Fantastic!!! !\n\nReview 37:\nFive nights in June. Excellent location. Breakfast was inadequate. Our Senior Suite @ 530 Euro had a very nice balcony and view Pantheon but was the size of a postage stamp and not even remotely commensurate with the picture of a suite on their website and brochure. Furthermore, the furniture and bathroom fixtures were very tattered and platting completely removed from all faucets; all in serious need of upgrade and replacement. I asked Luca at the Front Desk to have either the Assistant Hotel Manager or Hotel Manager to call me or come to my suite; however, nobody ever responded.\n\nReview 38:\nWe took my parents for their first visit to Rome for their 70th birthdays and were so glad we chose the Senato. We have stayed in Rome several timebefore but this was the best. You cannot get closer to the Pantheon, but the hotel does not rest on it's laurels. The hotel was superb. We had small but cheap rooms which were perfectly fitted out, with quality fittings and bedding. The staff too were excellent, never haughty, always helpful, very knowlegeable. The room was a little warm even with the heating off, but we just opened the window and listened to Rome. With the window wide open, the view of the Pantheon and the bustle in the square below remind you why you came to Rome in the first place.\n\nReview 39:\nThis hotel was outstanding, we had a fabulous holiday in Rome. The service and friendliness from the staff was surprising and outstanding. The location of the hotel cannot be beaten; we walked everywhere in Rome - The Vatican, Trastavere, and all of the sights in central Rome - there really is no need for public transport when you have such a well-located hotel as a base. Will definitely be back if we return to Rome, and will recommend to friends with no hesitation!\n\nReview 40:\nUnfortunately I was unable to visit this hotel since they do not respond to emails and calls regarding reservations. The front desk manager requested to send an email which was received however until now there is no response after having called international to Italy twice and having emailed twice. I would love to review the experience however my initial experience is not a positive one.\n\nReview 41:\nWe stayed at the Albergo in December. We had 2 rooms one with a perfect view of the Patheon and the other with a cute balcony (a little cold but nonetheless perfect). The staff was amazing, we arrived early in the morning and our rooms were ready. Breakfast is large and the staff very attentive. The front desk team is helpful, courteous, and knowledgeable. It was the perfect stay...Directly across the cobblestones was a perfect sandwich shoppe, attended by a lovely group of people.\n\nReview 42:\nWith a wonderful location next door to the Pantheon, the Albergo del Senato has been, in the past, my favorite place to stay while in Rome. This time the view from our room was spectacular, the room itself comfortable (albeit extremely small) and the general atmosphere quite elegant. As the del Senato is not an inexpensive hotel I did not expect less that superior, warm service as well. Here is where I was disappointed. After having stayed in an equally small hotel in Venice I was a bit spoiled by the service and warmth I had encountered there. In Venice I was greeted upon entering the hotel, attended to at breakfast and generally made to feel like a welcome guest. At the del Senato in Rome I felt like a literal intruder. The gentleman at the reception desk in the evening seemed 'put out' at our presence while the staff at breakfast were particularly curt. Granted, I was told that the hotel was completely booked so perhaps the managment felt no special effort was required. After three stays at the del Senato this will be my last.\n\nReview 43:\nI absolutely loved the Albergo del Senato. The view from our room was breathtaking and while we were very worried about the noise, it did not turn out to be a problem at all. The week we stayed seemed to be \"cultural week\" with most of the sites offering free admission so the streets were jammed with tourists and students alike. This was wonderful to experience as the city has great energy and life. Breakfast was plentiful and fresh and the staff was accomodating and friendly. Would definitely return.\n\nReview 44:\nLovely hotel, clean and comfortable. Perfect location, right across from the Pantheon and near great restaurants and cafes. Service was very good, especially at breakfast, where the friendly staff remember our favorites and looked after us very well. Rooms were clean and freshened daily, the staff were very good. The dim lights in the room made reading hard but that is a minor issue. I would easily recommend this hotel!\n\nReview 45:\nWhat a lovely property. It was a great location, easy to direct taxis to it being directly next to the Pantheon. The roof top terrace was nice - wish we had more time to spend up there. Rooms were beautiful. Our room looked out over the piazza and the Pantheon. The view was great but it was very noisy.\n\nReview 46:\nThis hotel had no air conditioning in our room and they would not do anything about it. They only gave us clean towels twice in a four night stay. We had an extra bed which was like sleeping on an ironing board. Their attitude and service was rude and uncaring about our situation. Stay somewhere else and save yourself a nightmare.\n\nReview 47:\nA lovely hotel right in the heart of Rome opposite the Pantheon, close to the Piazza Navonna and within easy walking distance of all the other major tourist sites. The rooms are nicely and comfortably furnished although on the small side as in most European Capitals. Good bathrooms well equipped. There are plenty of good restaurants to visit in close proximity to the hotel. We particularly enjoyed L'Angeletto and had some beautiful fish. The main strength of this hotel though is it's wonderful staff. They are always very polite and helpful and take a great pride in making your stay happy and enjoyable. You get a warm and friendly welcome every time you come back from sightseeing or Dinner. We will return next time we are in Rome\n\nReview 48:\nGreat location! So close to all the attractions of ancient Rome and many of of the famous sights that you can walk to most of them. Even walked home from the Vatican. Rooms were very small which is typical for most European hotels but the lobby and public rooms were beautiful. Hotel is amazingly quiet. I opened our window and could almost touch the Pantheon and felt the noisy excitement of this popular tourist spot filled with outdoor cafes. But as soon as it was closed there wasn't a peep to be heard inside the room. Staff is friendly and very helpful. Very nice rooftop bar. I would definitely stay here again.\n\nReview 49:\nMy mom, sister & I spent four days in Rome last month and we must have said at least 20 times how very fortunate we were to have chosen the Albergo del Senato as our home away from home in Rome! It was a lovely, immaculate hotel with the greatest location in Rome. We marveled at just being able to sit in the reserved seats with umbrella tables right in front of the hotel, sipping wine and looking at the incredible Pantheon. It was a very lively piazza with plenty of music, entertainment & people watching. The hotel was immaculate and while the room was small, it was beautifully appointed and the beds very comfortable. I loved the large marble bathroom with towel warmer and window that opened up to a side view of the Pantheon. We definitely agreed that this hotel with its spectacular location highly contributed to the wonderful experience we had visiting Rome.\n\nReview 50:\nOur room on the 6th floor overlooked the Panethon from our terrace. Great location to all the sights. Agree with previous reviews that Mauro and Allensadra were very helpful and accommodating. Roof-top terrace was a great plus and was a relaxing way to end the day. Good breakfast and liked the 7 am start time. Many good places to eat and a good supermarket across the piazza for snacks.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30197, "query_start_index": 30199, "query_end_index": 30199, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "78%", "inner_docs_start_indices": [176, 1010, 2183, 2555, 2978, 3482, 4093, 4477, 5240, 5643, 5935, 6357, 7136, 7728, 8435, 9357, 10137, 10360, 10846, 11414, 11834, 12713, 13230, 13806, 14535, 15034, 15206, 15789, 16625, 16843, 16948, 17782, 18423, 19505, 19987, 21111, 22156, 22756, 23473, 23956, 24359, 24858, 25916, 26435, 26871, 27187, 27532, 28283, 28914, 29798]}
{"id": "239263", "pid": "239263", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy anticipation of the stay at Hotel Santa Maria was high. I was not disappointed -- the area was quiet, the service superior, the help from the staff great. Staying the the Hotel Santa Maria was a perfect way to end our trip to Rome and the area. Thank you.\n\nReview 2:\nAll hotel rooms in Europe are small when compared to American standards, and this room was larger than expected. Very clean, and a helpful staff at the reception and in the breakfast room. The breakfast buffet included Italian pastries as well as American food. Excellent location - it makes you feel like you are in a remote Italian village. The majority of the guests at the hotel appeared to be Americans.\n\nReview 3:\nI don't know who is writing these positive reviews. The staff? The place is terrible: -Loud (I can hear the neighbors all night long) -Filthy (I wouldn't let a dog sleep on the bedspread / linens -- nasty!) -Cold (Yes, it got cold here in February and the heat is inadequate) -Height (If you are over 5'5, you won't be able to stand up in the shower, or the 2nd floor where the bed is) -Rude (Staff is inhospitable, at best; rude, on average) This place is a dump and not worth the money they are charging. Do your family a favor and stay anywhere else.\n\nReview 4:\nI am totally disgusted that I fell for this scam hook line and sinker! After blowing over 2000 Euro on a 5 day trip to Rome for 2 children and myself I feel like I have been taken, BIG TIME! Not only is this hotel even 1/10th of what it claims to be, it is worse than you can imagine. The rooms are smelly, cramped and infested. The breakfast provided is a joke, even by european standards. The location is quite possibly the worst in all of Rome. Far from all attractions as well as transportation. Try to call a cab, they refuse to pick up at the hotel, due to tiny unsafe paths leading to the hotel! We booked a Vatican and Colloseum tour throuh the hotel Roman Promenades was the name. It was the most boring, miserable waste of time and money we spent on the trip. The neighborhood is a little scary at night. After 10 pm the streets become empty and vagrants and street youth lurk in the shadows. I would definitely think twice, possibly even 3 or 4 times before booking this overpriced ripoff!\n\nReview 5:\nThe Hotel Santa Maria is an excellent base from which to explore Rome. We stayed at the hotel with our two children (aged 6 and 3) and the accomodation was ideal - a family room with separate sleeping areas and bunk beds, which the kids loved. The rooms were spotlessly clean, well decorated and well equipped with TVs, hairdryers etc. The hotel grounds are great, very quiet with lots of greenery - quite a contrast to the narrow streets of the Trastevere. The Trastevere area was spot on - most attractions were in walking distance or could be reached via a short taxi ride and there were plenty of local bars and restaurants for the evenings. We arranged an airport transfer through the hotel so had no problems in getting there - the streets of Trastevere are tricky to navigate by car but the local taxi drivers don't seem to be lacking confidence! Best advice when on foot would be to take a map as the area is like a maze. The hotel represents excellent value for money and we will definitely stay there again when we return to Rome.\n\nReview 6:\nWe booked our stay because of the great reviews from TripAdvisor and were a little upset. We stayed in the attic room with barely enough room to move around. We were 2 adults and two children aged 12 & 18. The air conditioning was not working the first night we arrived and we did not sleep most of the night. The hotel compensated us $100.00 for our troubles. However, the air conditioning did not work the second night either and I finally went down at 3am to notify the reception, who weren't available so we had another sleepless night. The bathroom is extremely small, barely enough room to take a shower and I didn't find it especially clean. We did find the grounds, location and meals extremely satisfying, and as stated in most of the comments it was a tranquil spot away from the noise of the city. We traveled for another 6 weeks after our stay in Rome to another region of Italy, Greece and London and this was our only disappointing accomodation. I would definitely find a different hotel for our next stay.\n\nReview 7:\nMy family and I had a wonderful stay at the Santa Maria. Our children are 7 and 10, and we were given a perfect room for the four of us. A bedroom with double bed for me and my husband, and an adjoining room for the kids with a bunkbed and sliding door for privacy. And all for a very reasonable price... really a great value. The room wasn't large, but we were very comfortable, and it was quiet, which was a big plus in noisy Rome. The staff was always helpful, and we enjoyed relaxing in the lovely garden and enjoying the complimentary afternoon antipasti buffet. It's also in a great area, Trastevere. It was easy to walk everywhere in the city... nothing seemed too far away. All in all, the Santa Maria was a wonderful experience, and we will definitely stay again next time we go to Rome!\n\nReview 8:\nThis small hotel is in a very charming area of Rome, Trastavere, and is amazingly serene in the midst of lots of liveliness in the area. It has a lovely green courtyard, delicious breakfast and friendly snack offerings at \"happy hour\". The room was comfortably equipped and very quiet. We really enjoyed our stay!\n\nReview 9:\nWe chose Hotel Santa Maria after reading the reviews on this site. We can honestly say that it lived up to its reputation. The staff were friendly and helpful; the room was very clean and spacious; the breakfast plentiful. It was a shame that we could not make use of the courtyard, but in summer it would be delightful. Yes, you could find a cheaper hotel in Rome, but this one is worth it. Trastevere is a lovely neighbourhood with lots of winding cobbled streets (easy to get lost, but the hotel provides maps). It was just 20 minutes walk from the hotel to the Vatican and a similar distance across the river to the Colosseum. There are lots of places to eat in Trastevere, but we highly recommend Gino's in Via della Lungaretta, just around the corner from the hotel. But be warned, the portions are generous.\n\nReview 10:\nWe had a triple room, room was very spacious, breakfast was excellent (eggs, pastry, meat, choice of 5 cereals, 5 juices, coffee (Cappuccino, Italian, American) fruit, nice courtyard for relaxing. Staff was very nice. Great location, loHad a great week.\n\nReview 11:\nAfter reading reviews of some rooms having low ceiling heights, we wrote a letter advising them of my husbands height of 6'2\" and requested a room for our family of four. We were told the Mansard Suite would accomadate us just fine. The ceiling was approximately 3 feet high at the walls. The doors could not be entered without ducking, there were no windows in the room, there were a few small skylights in the ceiling, over all the room was very claustrophobic and cave-like. Please see attached photos. The cost of the room was almost 400.00 US dollars per night. The employees were extremely polite and friendly. The neighborhood was wonderful, the room was kept spotlessly clean and the breakfast was better than average. The cappuccino was exceptional. In the afternoons the hors d'oeuvres were a very nice treat. In closing the room was horrible and the whole family dreaded sleeping there each night, so be sure and know what room you will be staying in.\n\nReview 12:\nHotel Santa Maria was recommended to us by Backroads Bicycle Tours. They didn't steer us wrong! Everything about the stay was great. We enjoyed our courtyard breakfasts and afternoon appetizers. Our rooms were spotless, and a cool relief from the heat of Roman summer. We'll definitely be back.\n\nReview 13:\nI went here based on Trip advisor reviews but was disappointed. It was a nightmare to get to in a hire car and the directions given by the hotel were awful. If you really want to be based in this part of Rome then fine but realistically the rooms were as appealing at a clean motel you might find off a highway. Except, the price was ridiculous for what you get...then again, that is Rome!! (Also, the staff were really poorly dressed - surely a crime in Italy )\n\nReview 14:\nRome is a beautiful city but very an extremely bustling city busy, noisy twenty-four seven. And, unless you are a seasoned New Yorker returning at the end of the day to this quite, quaint, bed and breakfast was a slice of heaven. The rooms surround an orange grove where are the end of a whirlwind day of sightseeing, people watching, and Rome \"madness\" one can lounge in the shade to read, to think, or perhaps to sip a nice glass of Italian wine. And, at night there is quite. You can sleep and rejuvenate so you are ready to enter the fray, once again.\n\nReview 15:\nThe site, the comfort and the service are completed to take advantage in best of this city and it's 20 centuries of history !\n\nReview 16:\nWe chose this hotel because I have difficulty sleeping,particularly where there is traffic noise.It proved to be a wonderful oasis of calm and peace and we would not consider staying anywhere else in Rome.Because of the design,there is no passing traffic. The courtyard gardens were full of orange trees and small tables and chairs,all of which were most attractive,the staff exceptionally helpful,the breakfast(included)delicious and the room met all our needs. Book very early - we didn't and it meant that during our 4 day stay in Rome,we had to change rooms from a standard to a superior for one night and find a completely different hotel for the last. Unless you want extra space for moving around in or an extra single bed,the standard room was every bit as good as the superior.February 12th 2007\n\nReview 17:\nMy 2 friends and I stayed in a suite at the Santa Maria. It was absolutely lovely! Very charming setting with the orange tree courtyard. (Would make a wonderful oasis from the summer heat.) The 2-room suite was perfect for 3 people sharing. The bathroom was large and clean - American-sized shower was a bonus. We loved the happy hour drinks and nibbles and the breakfast spread was wonderful. The staff was very kind and helpful - recommending a great local restaurant for dinner. And the neighborhood is great - fun bars and restaurants at night, nice walk across the river to the duomo area for daily touring of the sites. We were even able to park our car there, which was a great convenience for us. All in all, it was a completely wonderful experience. I'm sure we'll be back and absolutely recommend it as a great stay in Rome!\n\nReview 18:\nWhen I read the former reviews i can't agree. We were there the same days and We have a great service from the lady in the reception. She helpt us with a lot of things and We think all the staff in the reception were helpful and polite. The hotel is just wonderful, we are almost full time travellers and this is one of the best hotel we have been to. In the price tou have a little \"aportivo\" buffet every evening, so you can just relax with a book or your cumputer in the courtyard. Just lovely. When We were there most of the hotelguests were from America, so I think I really must recommend this hotel for the Skandinavia people so they also can find this lovely hotel. We got a excellent map from the reception and it was easy to go everywhere. We hope to came back soon! !\n\nReview 19:\nWe stayed here 4 nights, our room was lovely, and we absolutely loved the courtyard filled with orange trees. The location is good too, hidden away in the cobbled streets of Trastevere. Would definately recommend it.\n\nReview 20:\nWe stayed in the Hotel Santa Maria for 3 nights at the end of August. We consider ourselves well traveled midwesterners and hope our experience can lend some useful information. The most appreciated: Courtyard, a great place to rest after a day of touring in a crowded and noisy city. Drinks & munchies, plentiful and tasty. Breakfast, plentiful and tasty. Shower, lots of water pressure. Bed, comfortable. Location: enjoyable walk to all major sights, good access to restaurants for dinner. Adequate: Room size, small to medium. Grafiti. Challenging: We kept getting turned around in the area. :) So, pay attention as you leave each night for dinner! We arranged for the taxi to pick us up at the airport on our arrival. Yes, it is expensive, but what isn't in Italy. It gave us peace of mind and worked out very well. I would go back to the hotel and would recommend it for those not needing to be pampered, but for those travelers who appreciate a peaceful retreat from the big city. LL & JL\n\nReview 21:\nA nice property in a Trasteverre, a great location from which to get a real feel for Rome. The location is within walking distance of many sites inlcuding the Forums and the Vatican. The staff are polite, attentive and efficient. The rooms are comfortable and, although not roomy, fully adequate.\n\nReview 22:\nWe loved our stay at Hotel Santa Maria. The staff were all friendly and helpful. The rooms are very simple, clean and comfortable. The continental breakfast was all you could want, and the breakfast room very charming. The better choice, though, is the courtyard, which has amazing upward views, but is nicely shaded from the sun and is given a sense of privacy by the large umbrellas. We enjoyed going back to that courtyard in the early evening for the complimentary snacks and enjoyed a glass of wine to relax and unwind before going back out into the crowds of the ever bustling city for evening walks. It was an oasis of tranquility. The hotel is in Trastevere, a wonderful, very picturesque, great location, and is just around the corner from Santa Maria in Trastevere and the piazza of the same name, which has very good restaurants and a gelato store. Do go inside the church, it is amazing! All that you want to see is within reasonable walking distance. What more could you ask for? We would most definitely go back.\n\nReview 23:\nThe hotel is very pretty and well located. But the rooms are not noise proof, you can hear when your neighbours go to the toilet, their conversations, etc. Also, at 7am you will hear the cleaners and their trolleys rolling down the corridors just outside your room. The breakfast is very poor, the quality of the produce they use is very low, you wouldn't think you are in Italy! So, it's a shame, a pretty hotel but at EUR 220 per night is not very good value for your money!\n\nReview 24:\nBeautifully restored boutique hotel with friendly English-speaking staff, a charming courtyard (not much good in February however - freezing! ), and extensive tasty breakfast. Not a bargain price, but still well worth the money.\n\nReview 25:\nHotel Santa Maria is a peaceful oasis, with a lovely courtyard garden. The rooms have thoughtful touches to make your stay more pleasant, and the staff is friendly and helpful. Breakfast buffet is excellent and plentiful, and there is a bar for pre dinner drinks. My only wish would be that there was an iron available for a quick press of those crushed suitcase clothes.\n\nReview 26:\nThis is a lovely hotel set in a great neighborhood for walking about - Trastavere. Take the bikes out for a ride in the neighboring park if you have the time. The staff is excellent and very friendly. The room - junior suite - was lovely and the court yard is a haven from the bustling tourists in the center of Rome.\n\nReview 27:\nWe spent 3 wonderful days and nights in Rome - what an amazing city! Starting and ending each day at Hotel Santa Maria was lovely -- a quiet oasis, yet convenient to all the sights. The staff is friendly and helpful, and breakfast in the garden each morning was just delightful.\n\nReview 28:\nA slightly disappointing stay. Some over-zealous Italian staff who were over-contolling of guests was made bearable by the excellent service offered by the other fillipino staff members. Very nice accommodation. The bikes on offer were neither safe nor rideable. The breakfast was excellent. The service in the bar/lounge after breakast ranged from poor to very poor. The evening buffet periods were spoilt by the bar member who was regularly on duty for this period who was both curt and unhelpful. When we complained the other Italian staff were dismissive and uncaring. I think this hotel needs to change its Italian staff who have become staid and apathetic. I can see that this Hotel is beginning to falter and lose some of its charm and romance.\n\nReview 29:\nA lovely hotel in a very pretty and secluded setting with a delightful garden decorated with orange trees where one could take an aperitif or even have breakfast - not an easy thing to find in Rome! The bedrooms were tastefully decorated and everything was spotlessly clean. We received a warm welcome from all the staff and were particularly impressed by the courteous and helpful attitude of the secretariat. We will definitely recommend the Hotel Santa Maria to our friends.\n\nReview 30:\nOur family of four stayed 5 nights in the Suite Mansarda. We really enjoyed the Hotel Santa Maria. The neighborhood was active, interesting, exciting, and full of things to do at all hours. The service at the hotel was quite good. Breakfasts were filling, coffee was great. The suite was very comfortable for the four of us, though the ceiling is a bit low since it is a converted attic. Beds were comfy. The air conditioning was a bit strained to keep the place cool in the Roman summer heat, though. The hotel is in an enclave, so even though you are steps from the action, you are surrounded by quiet. We would definitely stay there again if we return to Rome and want to stay in the same wonderful neighborhood.\n\nReview 31:\nMy new wife and I stayed in the Hotel Santa Maria in April 2005 as part of our honeymoon. We simply loved the place. The rooms are modern and spotlessly clean but none of the charm of the cloistered courtyard is lost. The staff were all extremely helpful and the breakfast was delicious. The staff even left us some bubbly and nibbles on the first night of our stay to congratulate us on our wedding - much appreciated.\n\nReview 32:\nHotel Santa Maria was perfect for a mom/daughter trip. It was most helpful to the hotel's recommended driver to pick us up at the Rome airport and deposit us in relaxing (and confusing) Trastevere. The hotel staff was very helpful to oriente us to the city, give us walking maps each day to help us get where we wanted to go, and recommend local dining options. We we were able to walk everywhere in Rome from our hotel. Definitely the best neighorhood in Rome to stay in. Within 10 minutes of our early morning arrival (prior to check-in) we had dropped our bags, headed off into Trastevere, and were immersed in the charming neighborhood--able to wander back to the hotel for noon checkin. The hotel is quiet, the rooms spacious and clean, the breakfast is very nice and the free internet made it a great place to start our Italian vacation from. There was a 10% discount for payment in euros and this was easy to do given the proximity of ATM's. My stay here was the most expensive of all the hotels we chose for our vacation, and I was pleased with my choice.\n\nReview 33:\nThanks to the very kind staff of the Hotel Santa Maria. We\u00b4ll always remember our days in this very good Hotel. We will not hesitate for one second to book it again, if we want to visit Rome again. It\u00b4s the best possibility to stay in Trastevere, one of the most beautiful parts of Rome.\n\nReview 34:\nHotel Santa Maria was exactly as described and pictured on the website. Our accomodations were quite comfortable. We were able to enjoy wonderful nights of sleeps even though we had to open the windows. The air conditioning was not yet available since it was still winter and Rome was enjoying a bit of unseasonably warm weather. The location allows easy access to all the sights of Rome, but allows you to get away from the noise at the end of the day. We could enjoy early evenings in the solitude of the hotel and then amble to nearby restaurants for a variety of cuisine. The staff at the hotel could not have been more accomodating and friendly. We left with promises that returns to Rome will only be spent at Hotel Santa Maria. Kentucky, USA\n\nReview 35:\nThis is quite unbelievable! I made my reservation for my family in October 2010 for a planned vacation June 2011. They quickly confirmed my reservation. I recently wrote to confirm our reservation and can not get them to respond to my emails. They offered shuttle service and I have sent over 7 emails to no avail. I am going to cancel my reservation with them and make a reservation at another hotel.\n\nReview 36:\nWe have just returned from 5 days in Rome and found the Hotel Santa Maria in Trastavere absolutely wonderful. The hotel staff were charming and couldn't do enough to help if you asked for anything - the rooms were spotlessly clean and as far as the location goes, it couldn't have been better. Literally seconds away from the square but far enough away to be peaceful and a beautiful relaxing place to enjoy an evening glass of prosecco under the orange trees in the courtyard. You can also enjoy the complimentary antipasti laid on by the hotel around 6pm every day. There was a very good-natured free for all pillowfight between seemingly hundreds of young people in the square on Sunday 27 April which very quickly featured on youtube later. Not necessarily cheap but worth every euro and we would most definitely go back.\n\nReview 37:\nAfter a week and a half of travelling across Italy, my friend and I spent our last night in Rome at the Hotel Santa Maria. This enclave is enchanting and welcoming. Although the taxi driver gave up trying to find this hidden gem, Marlena quickly came to our rescue and guided us the short distance to the gated property. Our room was spotless, spacious and comfortable. Breakfast the following morning was the best we had experienced across three other accommodations (including 2 5 star hotels). The food and drink was impeccably fresh, interesting and varied. Trestevere is an ancient and fascinating neghborhood that should appeal to those looking for something authentic and unique. I would love to spend additional time here.\n\nReview 38:\nI stayed at this hotel because it was a last minute trip to Rome in January and the staff was so rude and uninterested. They spoke on there cell phones whilst checking me in and the yelling between the staff was horrendous. This seemed more like a cirrus then a hotel. When I asked one staff member her named she refused to give it to me. You are better sleeping in the street then in the hotel. HORRIBLE ON ALL COUNTS\n\nReview 39:\nMy third stay in Hotel Santa Maria, this time with a grown up daughter, proved that this small gem of a hotel has kept up the hard work and take pride in their quality. Unbeatable location close to the beautiful Santa Maria square and church. You can walk everywhere, or, if not so keen on walking tram 8 takes you to P.Argentina, buses over to Testaccio and Piramide. The rooms are spaced out around an orchard of orange trees. Lovely breakfast with superb coffee (! ), an afternoon snack buffet included in the price. Efficient service, helpful staff, lots of good eating options around the corner. Yes, Santa Maria is more expensive than the ones they compare with, but - having once tried out a seemingly nearby and cheaper alternative - certainly worth it. I will return.\n\nReview 40:\nSlightly difficult to find initially, but a good location - close to city centre but quiet. Very attractive - rooms around old cloisters, nicely decorated and good bathrooms. Very helpful staff - booked us a car back to airport which was significantly cheaper and smarter than taxi. Good breakfast buffet\n\nReview 41:\nA friend and I stayed in the Hotel Santa Maria for one night in May. The regret was that it wasn't for a few more nights. The staff were lovely. The hotel is something of an oasis, bang in the middle of the Trastevere. It's a great base to explore Rome and I suspect would just as well suit couples, friends or families. The price is a bit juicy but this location will never come cheap.\n\nReview 42:\nTucked away on a narrow side street in Trastevere is the lovely, peaceful oasis from the hustle and bustle of Rome, and yet within walking distance of all that is Rome. The staff was most attentive and helpful, the rooms clean and comfortable, the breakfast bar scrumptious, and the atmosphere of the courtyard beautiful and peaceful. Our stay was 3 perfect days, and if we ever return to Rome, we will look no further than Hotel Santa Maria. Janet Norfolk, VA\n\nReview 43:\nWe felt very secure inside the hotel gate and it was a retreat from the busy outside world. We were well looked after and well adviced. Bring good walking shoes and walk to all the attractions - they are all over. The neighbourhood is the real ancient Rome with narrow streets, a lot of restaurants and a lot of friendly people even though it was outside the tourist season.\n\nReview 44:\njust returned from 5 days/4 nights in Rome. Superb city and everything in walking distance. This hotel is small, and would be difficult to find if you had not been before, or arranged a taxi pick up from the airport as we did via the hotel and was well worth it. The hotel itself is excellent, location great, staff are the most friendly I have met from the hundreds of hotels I have stayed in and service is second to none, from the free early evening buffet to just advising on restaurants and places to visit. The location is perfect, you can wander the city during the day and see the sights, knowing that when you get back to the hotel there are numerous good restaurants and bars nearby, so you don,t have to wander to far on an evening. We had a family room which had 2 seperate bedrooms and my 2 teenage daughters thought it was exellent also. Overall, highly recommended, as the number of reviews proves, and should I return to Rome will stay there again.\n\nReview 45:\nWe returned to Hotel Santa Maria after staying there last March. Again we had a very pleasant stay and it is a joy to return to the hotel after a day's sightseeing. Despite the graffiti, Trastavere is a very charming/atmospheric area with a great choice of very reasonably priced quality restaurants. I highly recommend the taxi service from the airport - we arrived late at night and how the driver managed to negotiate the narrow roads and throngs of people in Trastavere is a mystery!!! In summary do not be put off by negative comments about Trastavere, unless of course you like your life sterile and ordered!\n\nReview 46:\nThe staff at Hotel Santa Maria was very friendly and helpful. Someone was at the desk 24 hours a day and always willing to assist guests with plans, dinner suggestions, travel tips. The breakfast was very good. The serving staff was fast and courteous. I would recommend Hotel Santa Maria to anyone coming to Rome for a clean, safe and very nice experience.\n\nReview 47:\nJust returned from a 4 day break. The hotel is really great, very clean and in a wonderful quiet oasis. The car to the airport although pricey is a bit of luxury. We found taxis cheap - contrary to the reports, maybe we were lucky. The breakfast, scrambled eggs ham cheese cereals etc is well presented and service is friendly and relaxed. Try and get to St Peters and the Vatican Sistine Chapel on a weekday as the queue was horrendous on the Saturday. You need to spend at least a whole day in the vatican. Have a great time\n\nReview 48:\nWe stayed 2 nights here, it was very nice. The front desk staff was very welcoming, and provided great suggestions for tours we were interested in. As well, the breakfast terrace was lovely, and we appreciated the feeling of being in an oasis in the middle of Rome! Recommended!\n\nReview 49:\nWonderful place to stay! An intimate, cozy place--loved the orange-tree courtyard. Front desk personnel was most helpful. Cleaning/cooking staff wonderful--very clean rooms. Breakfasts very filling and tasty--the scrambled eggs and cappuccino were my favorites. Neighborhood not touristy. 15-minute walk to the Colosseum; 25 min. to St. Peter's. They arranged driver for airport pickup and dropoff. Bells of neighboring Church could be sleep-disruptive for light sleepers, but earplugs blocked the noise.\n\nReview 50:\nLovely Hotel hidden away in the heart of Trastevere.... did not feel we were in a capital city as it was so peaceful & quiet\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28787, "query_start_index": 28789, "query_end_index": 28789, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "82%", "inner_docs_start_indices": [176, 446, 866, 1431, 2443, 3495, 4527, 5335, 5660, 6486, 6752, 7727, 8034, 8509, 9077, 9215, 10032, 10879, 11670, 11899, 12906, 13215, 14254, 14743, 14984, 15368, 15698, 15989, 16753, 17243, 17971, 18403, 19479, 19779, 20540, 20954, 21792, 22535, 22966, 23755, 24072, 24471, 24944, 25331, 26308, 26935, 27305, 27844, 28135, 28652]}
{"id": "2514601", "pid": "2514601", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed four nights and would definitely return when next in NYC. Staff were friendly and helpful, including a courtesy call to our room to see if we were satisfied with it after check-in. The room was clean and the beds comfortable. Although it was a busy weekend and the hotel's bars popular, we were not disturbed. Ask for a front room with views of the Lincoln Centre. This was an ideal city base from which to explore: close to Central Park, shops,etc and subway.\n\nReview 2:\nI decided to try out the Empire Hotel in the upper westside of New York city. Actually it was offered on an online travel site as a 4 star mystery hotel in Manhatten. Silly me tried it and unfortunately it is misrepresented. I want everyone to know this incase they have an offer to choose it. The room is so tiny that my husband and I have to take turns walking around. They advertiese every room has a view - the only view I have is a brick wall. No fan in the bathroom, heat is not controllable - only HOT. Stay away from the specials. Unless you pay full price and choose your room as not standard - absolutely NO.\n\nReview 3:\nCouldn't believe this review I read...see the quote, please. My exact sentiments...right up to the bartender! \"The staff is snotty, argumentative, and not interested in helping you out (except for the bartender).\" And, people...all I was trying to do was find my friend's Private Birthday Bash. The staff behind the check-in counter were unbelievably rude. Had it not been for...believe it or not....the bartender who was passing by....I would never have found them...and he couldn't have been nicer. I'm a New Yorker - did not stay at this hotel (although it's a great location) - but travel extensively for CBS...and would NEVER recommend this hotel to anyone. Consider the Four Seasons...they say: Welcome Home...whenever you come back to them. :)\n\nReview 4:\nOverall the empire hotel was very good. We had a standard room which, although a little on the small side, was very clean and well decorated. The hotel is well located opposite the Lincoln centre and is near to the subway and central park. The staff were very helpful and the hotel has a great cocktail bar on the 12th floor.\n\nReview 5:\nStayed here with six friends on a hen do. I've been to NY a few times before but my friends hadn't, and I have to say this is up there with my favourite hotel there. The rooms are teeny, as they are everywhere in manhattan, but nicely decorated with really comfortable beds. The bar is cool, and the location excellent. Personally I prefer to stay slightly further downtown, but being right next to central park you can't fault the location. Would definitely stay here again if I came back to NY...\n\nReview 6:\nwe stayed at the empire for 8 nights. We booked two rooms with two beds each. stayed at the 5 th floor at the street side. (some street noise ) rooms are small but beds are great. hotel is clean , good room service airco is a disastre ( eather on or off) , you can't get the temperature right I can't understand why a decent hotel as such an airco. pool is super small , bar very expensive ( 19 dollar for a glass of wine) pool is open each day form 10 to 10 , but only ok for little children when we asked hotel staff to book us a basketgame ticket , they would charge us 69 dollars for a ticket of 10 Dollars !!!!!!!!!!!!!!!!!!! on are bill they charged us two phonecalls we didn t make location is great Due to front desk staff and the totally outdated airco , i wouldn't recommand this hotel\n\nReview 7:\nI was very dissapointed from check-in to check-out. Also, I received my credit card statement today and realized they charged me twice for the mistake they made. I booked with a wedding block for the day of the wedding (with the bloc) and when i checked in they said i was a \"no show\" from 2 days before. They made me wait 10 minutes before I finally was able to check in. Now the manager said I have to wait until monday and call back for the reservations dep.t can then \"look into it\". Meantime I am charges another 330 dollars. The new reservations they made for me at time of check-in was priced higher and I had to dispute the different price upon check-out, further disrupting my day. I never dealt with such incompatencies and would never go back to the Empire Hotel.\n\nReview 8:\nI booked this hotel because of its location on the Upper West side of Manhattan so I could be nearby the meeting I was attending. The selections on that side of town are few, but this hotel turned out to be fantastic, with two nearby subways stops to get everywhere. Hugely stylish (and very recently renovated) lobby and rooms, though the bathroom is a little too stylish, with a stupid form-over-function sink. Comfy beds, nice staff, fantastic toiletries, great bar and lounge. Yes, the rooms are on the small side, but this is NYC people! All rooms are smaller than you are used to. I had one problem with said stupid sink, and they fixed it by the time I had returned from dinner. Only complaints are the lack of coffee in the rooms, yes there is a Starbucks just downstairs, but coffee while I am getting ready is a must, and the scary old elevators.\n\nReview 9:\nOne block away from central park and walking distance to many attractions this hotel has a great location in a nice part of town. The rooms were clean and spacious. All the staff really put themselves out to help. Manana in particular was extreamly helpful and always friendy. If you have a sweet tooth check out the Bouchon Bakery in the Lincon Centre it's amazing. Next time I am in New York I will be staying here.\n\nReview 10:\nWe stayed at the Empire Hotel March 14, 2012. This is a truly different and better hotel since their renovation. Rooms are small but nicely decorated. Front desk personnel friendly and helpful. Excellent location for Lincoln Center. The only negative is that in addition to the minibar, there is a pile of snack food and wines on the desk (for sale at minibar prices). This is tacky. If you don't want this stuff in your room, they will charge you to remove it.\n\nReview 11:\nWe stayed over Christmas for our honeymoon. We travelled from the UK and I was very nervous about staying due to the previous reviews from other customers. However I was pleasantly surprised. The door staff are fabulous and very friendly, especially on our final day when we were trying to get to the airport via a shuttle bus, it never arrived due to snow and the door men went out of their way to organise a town car for us. Our room was upgraded due to it being our honeymoon with a bottle of champagne which was unexpected. The snow over Christmas was was the most NYC has seen in a long time so we were confined to our room for an evening, and it was fine. As the room size was great. The bathroom toiletries were beautiful. Yes the shower does leak a little bit but if you put a towel down its fine.. The Christmas cocktails were brilliant and I will be trying to recreate them this Christmas, I would definitely recommend the Ho Ho Hot Toddy. We stayed for 7 nights and had no problem with the wifi access. I would definitely stay again.\n\nReview 12:\nThis boutique hotel offered the highest level in customer service recently experienced! Within 15 minutes of being in my room, I received a call to inquire as to whether the room met my expectations and standards. The price was really great and the location can't be beat...right across the street from the Lincoln theatres/centers and within walking distance of the best retails stores and restaurants. Although the weather did not permit, the hotel offers Indoor/Outdoor Rooftop Bar & Lounge but I did have the pleasure of dining at Ed\u2019s Chowder House restaurant within the facility. Overall, the room was small as expected from the older hotels, but did not lack atmosphere, cleanliness and comfort. Again, for the price, service and location, it will be my hotel of choice again for future visits.\n\nReview 13:\nWe stayed here when this hotel just opened a few years ago and have been back 4 times. This is a nicely priced boutique hotel with a nice bar scene and a great rooftop/pool bar. Rooms are nicely appointed. Standard rooms are very small, we stayed in the deluxe room which was is a bit bigger . Nice location, across from Lincoln Center. Very nice lobby bar, and the restaurant \"Center Cut\" that opened right after we stayed is supposed to be very good from what we've heard. Located across the street from the #1 subway.\n\nReview 14:\nI'm not one to write reviews on places I've stayed at, having flown all over the world as an Airline Pilot. My wife and I honestly can't say we enjoyed our stay there at all, and I'm sure if you were to collect all the patrons during our stay, they would all concur. 2 Star at best at a 5 star price! Understaffed, overworked front desk and housekeeping made the place frantic. People were changing rooms constantly, poor heating and airconditioning, had to request an extra pillow, ice bucket, towels, face- cloths, the list is endless. The restaurants close to the hotel are all great and that is all I would say about this, is the location is great.\n\nReview 15:\nI just returned from a birthday weekend at the hotel in NYC. Hands down, this is the ONLY place in NYC I'd stay. Having stayed there, no other hotel is comparable. From the roof top bar with it's dimmed lights to the very friendly, very accommodating staff. (Not to mention, the sales manager is super attractive!!) Honestly, I loved everything about this place and I actually have nothing bad to say about it. The location alone is worth the stay. :)\n\nReview 16:\nA really charming boutique hotel equipped with modern furniture, comfortable beds, clean bathrooms, etc... The staff were extremely friendly at check in and check out. A very proffessional Concierge was helping us in getting reservations for tours. The price to quality ratio is totally acceptable for New York I would defenitly make it my standard hotel in NY.\n\nReview 17:\nThe location is simply perfect; just in front of the Lincoln centre, few steps away from Columbus circle, Central Park, Broadway, 2 underground stations and 5th Avenue. We booked a family room for four people to save money and I can say that, according to NY standards, the room was very spacious; luxury bath and bedclothes and Occitane bath products!! Breakfast is a bit expensive, but you may find a starbucks just around the corner.\n\nReview 18:\nCool hotel, incredible location across the street from Lincoln Center. Do not get an inside room-it overlooks an airshaft. We were upgraded to a suite by the manager.\n\nReview 19:\nStayed in a corner suite and was awakened at 7:15p on my vacation by the jack hammering and drilling at the construction sight at Lincoln Center. Was sooo disappointed. This went on for two days. Asked to be moved, but the first time I asked the place was booked. I asked the second day and they were able to move me for my final two days. The staff was incredibly friendly and caring, but the bathrooms are ill-equipped and like others, it took FOREVER to get hot water. I felt like I was staying in a hip hotel that was redecorated, as opposed to completely renovated from top to bottom. So many details yet to be taken care of. All in all, nice people, waaaay too noisy a hotel for me.\n\nReview 20:\nThe rooftop bar has REALLY loud music, that I was told lasts until 4am. There is simply no way you will sleep the night if you're on one of the upper floors. Amazingly, I even asked for a quiet room, and they placed me on the top floor!! Don't fall for the lower end prices unless you don't want to sleep.\n\nReview 21:\nI'll say this: the bed was comfortable. And the location is great. But the room was like being in the bottom of a mine shaft. So depressing. I asked to change it - it was still early in the afternoon - but got a big, fake smile and a \"So sorry.\" The a/c unit is medieval, and I had to sleep with a pillow over my ear to muffle the noise. The free wi-fi is hopeless. When I asked they said that some guests say it works better in the lobby or the mezzanine than in the room, but that was just as bad. Loud, crass music blaring in the lobby. There are little touches of what they hope to pass off as modern and swanky, but the place is tawdry. You can't say you haven't been warned.\n\nReview 22:\nNightmare staff non existent room service the worlds noisiest air conditioning had no sleep in the four days stay there due to roof top nightclub worst hotel in new York would have slept better in central park!!! Refused to serve us a coffee at the bar saying they didn't serve coffee there then later witnessed a local patron being given a cappuccino on the house!!!! Please stay anywhere else but here.\n\nReview 23:\nMold on the shower heads, maids walking into the room when we are asleep, key cards stop working, insisting you pay for wireless connection when it was stated that it was included......................the fact that most of our visit was spent away from the hotel doing the sites, eating etc. Means our stay wasn't spoilt..........we will go back to New York, we won't go back to the empire\n\nReview 24:\nI would personally recommend the Empire Hotel to family, friends and business colleagues who are traveling to the Big Apple. The staff at the hotel is professional and beyond friendly to make your visit a relaxing one. Had one of the best night\u2019s sleeps I can remember in their clean comfortable rooms with soft sheets on the beds. Again, If you are coming to NYC I would highly recommend the Empire Hotel! !\n\nReview 25:\nWe got a great deal at Empire Hotel through hotwire.com and it didn't disappoint. After a last minute idea to go to NYC to see a few shows, we ended up at this hotel modern hotel right across from Lincoln Center and around the corner from Columbus Circle. It is also a block from Central Park. Plus, we were able to walk everywhere - not one cab ride, or even a subway fare. It was an easy walk down to the theatre district as well as all the local restaurants on 9th Avenue in Hell's Kitchen/Clinton.\n\nReview 26:\nWe have just spent 4 days (3 nights) in this great NYC hotel. If you are looking for a perfect place to stay but can't afford the Plaza, you have to go at the Empire. Great location (just in front of the Lincon Center , corner Broadway and one block from Central Park with a stop for the up-town bus tour). Beautyful lobby, bar and room. The standard queen room are a bit small but very nicely furnished and great flat screen TV and an IPOD log. The bathroom are small but very modern and sparkling clean. Service was perfect ! The terrasse on the top is superbe, have a glass of wine by the pool and enjoy! Book before prices go up, it's a great deal.\n\nReview 27:\nCurrently writing from the hotel's room (its pouring outside) having arrived yesterday after visiting LA, Miami and Vegas and this is by far the worst hotel we've stayed in. had to upgrade to a superior room for $30 + per night since in the fist room we were showed there was no place for two suitcases, was extremely noisy since these rooms are overlooking the fans of the insidecourt and had to jump over the bed to get to the otherside of the room. the superior room although (apparently) 10m larger one has to sit on the toilette in order to wash their teeth. as for the pool (or rather big jacuzzi) its closed for the next two days for a private event (we were informed last night at 9pm). as for the service we start getting notes under the door and phone calls from 8.30 am requisting we leave the room for servicing.\n\nReview 28:\nThe best way to describe the rooms are as expensive closets. Its an old building so there isn't any form of modern temperature control to the rooms. The folks in New York apparently like it hot so my room was measured at 85 degrees. I contacted the maint. guy and all he offered was a fan to circulate the heat out of the room. This hotel is an expensive \"club\" environment. If that's what you're looking for, this is for you. If you're a business user that wants more than to just be in the \"IN\" spot despite bad service and tiny rooms, you absolutely want to look elsewhere.\n\nReview 29:\nThis is a very expensive \"high end\" hotel that definitely doesn't deliver. The service was wretched (it took them several hours to respond to an urgent request) and they are unfriendly and unresponsive. It is noisy and the rooms are cramped and not set up well. Do not stay here.\n\nReview 30:\nThe rooms are extremely SMALL, the bathroom was way too small... you couldn't even stand in front of the sink, for heaven's sake. The air conditioner unit must have been a hundred years old and did a poor job of keeping the room cool. The maid neglected to restock the toilet paper one day, so we had to resort to using kleenex until the next day. To top it all off, my requested wake-up call never came, even though the front desk clerk assured me that it would. If I had not set the alarm on my cell phone, I would have missed my 7:00 am flight home. Seems like the Empire management is more interested in running their trendy, high-fashion \"rooftop bar\" then they are in running a decent hotel. Stay elsewhere. The Empire Hotel is a waste of money and not worth your time at any price!\n\nReview 31:\nWe have just recently had three nights here and found the location to be fabulous, just a short block walk to Central Park, right on Lincoln Square. A very easy walk down into Manhattens famous Time Square, the Carnegie Deli etcetera. The rooms are small but very clean and have everything you need (except the ability to make yourself a cup of tea or coffe n your room but lots of American hotels do not offer this anyway). I had read many reviews saying that the rooms were very noisy, we had an maternal room, that looked into an internal open well and we found our room to be very quiet and dark at night which ensured a great nights sleep every night. The Internet is free if u are n the lobby area, which is an open two storey space so that you can sit on very comfy lounges upstairs overlooking the central lobby and quite privately access the Internet . Unfortunately the pool was closed for renovations so we weren't able to look at the view from there. Front desk staff were always very polite and helpful.\n\nReview 32:\nI strongly advise not to stay in the Empire Hotel! After specifically asking hotel staff when booking the room if the room could have two double beds I was assured that this was not a problem, although when I arrived I was told that a \"standard room\" only had the one bed. Hence I had to pay an extra $140 for my stay just to upgrade to a room that included two beds after been told by staff otherwise. Not only was the service disgraceful during that whole stay, the front desk staff and concierge treating me horribly and I felt like it was a problem to ask them for simple directions around New York. The rooms are small and crowded and the bathrooms are not big enough. If you are thinking of booking this hotel, please look around at other accommodation!\n\nReview 33:\nTook a world tour in April / May 2011. During the trip we stayed at maybe 12 hotels. The Empire Hotel was the most expensive in the whole trip. We stayed at 4-star hotels and some 3-star. The Empire Hotel was also the worst from the point of view of the following: cramped standard room, fixtures and fittings not working or in poor repair, queues at front desk, concierge service poor. The only real saving graces were the bell staff who were friendly and helpful, and the lady on the front desk, Vanna, who worked tirelessly - against the odds. The other saving grace was the location, which was very central and convenient. I complained, was upgraded, and then it was better, but still poor value for money, and not a great experience. My experience is that there are a lot better hotels for the money than this one.\n\nReview 34:\nFirst of all, i have never wrote a review for a hotel before but after returning from this hotel i felt that i need to vent my frustration!!!!! I was really looking forward to this trip for my parters 30th. I originaly booked another hotel, then decided to upgrade to the Empire- I needed not bother! the welcoming reception staff was rude to say the least. Extremely unhelpful. got the keys to a tiny room, a 'single' which apparently i ordered!! you couldnt even walk around the bed. the window faced a brick wall not 1.5 metres away!! I went to reception to complain and she told me that they would give me a 'courtesy upgrade' - UPGRADE MY EYE!! The next room we got was on the 9th floor and facing yet another brick wall still tiny exactly the same as the last room! The hotel was dark and unwelcoming, the rooftop bar was closed- the pool was closed even though it was really hot all the time we were there. I would not reccomend this hotel to anyone. stop somewhere else!! !\n\nReview 35:\nHotel is good location but be prepared for no coffee maker in the room and if you awake before the restaurant opens you have to go down the street for coffee. Room and bathroom is small but not as small as some I've stayed in, in NY. No door on the shower and if you are heigth challenged you can't adjust the overhead (ceiling mounted) showerhead nor the switch that redirects water from the head to the hand held wand. There are no directions in the bathroom for operation, had to call the front desk and they did send up maintenance to explain operation. All of this in a superior King room. Fortunately, only there one night.\n\nReview 36:\nAbsolutely terrible rooms and value. Waaaaay overpriced for what it was. There was constant loud music from the club upstairs on a MONDAY night, made it impossible to sleep. Will absolutely never return, and will make sure no one else i know will either\n\nReview 37:\nI stayed at the hotel in April. A copple of months later I was going through my credit card statements and discovered the hotel had charged my credit card 120 dollar. I had no idea what it was for so I emailed the hotel. I got a quick response from Ryan and he informed me it was probably for the valet parking or a charger. I told him I didn't use valet parking nor a charger. Now, two weeks later I still haven't heard from him what the 120 dollar was for. As much as I enjoyed my stay there, I don't appreciate it when they charge my credit card with stuff I didn't use. So I'll think twice before booking a room at the Empire again.\n\nReview 38:\nI stayed here when attending a tradeshow at another venue. I had never stayed in this area of the city but, I liked that is was more of a neighborhood, rather than midtown. Rooms are small, however they are decorated very nicely. I couldn't figure out the shower right away, was somewhat confusing as to how to turn the \"waterfall\" on. Wireless internet only worked while in the lobby so, I had to go down there to use my computer and work. There was no restaurant so, I walked down the street for pizza one night.\n\nReview 39:\nVery nice hotel as expected. Staff very friendly and a helpful concierge. Comfortable room with the best bed and pillows I have ever had on a holiday. Always very clean and tidy. Not far from central park or the shops! Excellent transfer in hotel car to airport on departure. Nothing negative to say!\n\nReview 40:\nstayed here last NYE for 7 nights. The hotel in general was pretty stunning, our room was nice and had a amasing view however we paid for an upgrade for a delux and I didnt see what I paid extra for. House cleaning were fantastic with the room cleaned twice daily. It was great for a strole to central park with the south entrance just 30 mtrs away but its a little further from most other attractions, not a problem if you dont mind a walk. Everytime I encountered the staff I was left feeling they didn't care much for conversation or small talk and didn't come across as welcoming, possibly the reason for a 4/5 & not a 5/5! They ask for $100 a night deposit which I guess wouldn't be too bad if you were only staying a night or two, but considering we were staying 7 nights its a little excessive. We brought a set amount from the UK and this slightly restricted our spending.. good or bad I'm not sure!\n\nReview 41:\nStayed here on Sept 9th with husband and 5 month old baby. Loved thr hotel,very trendy! Small rooms though.Didn't realise fashion week was starting across the road in Lincon Centre.We felt the staff were only intrested in the \"fashion crowd\" We stayed here for our last night of holidays. Arrived with 3 cases and a stroller.Nobody offered to help us to our room, and not once did the many staff hanging around the lobby open the door to help us out(even when I was on my own with the baby) I would go back but it's not a hotel geared towards families. PITY!\n\nReview 42:\nMy husband and I met at the Empire Hotel 25 years ago, and just spent the night-February 13th-going to a concert at Lincoln Center, with dinner afterwards at Bar Boulud. We had a great time-check-in was fast and efficient, the room was small but comfortable,lovely toiletries,soft & comfy bed. The front-desk staff called us twice to see if we were happy with the room, and we so appreciated this courtesy. Check out was equally fast and courteous-and we also enjoyed watching the well-dressed young people obviously attending Fashion Week!\n\nReview 43:\nWe were originally in room 604, there were fans from air conditioning units on the building next door that were incredibly noisy and running 24hrs a day. We asked to be moved straight away but were told there were no available rooms. So after a very sleepless night we were told to go out for the day as we had planned and hopefully a room would be available when we returned from exploring New York CIty. When we got back we were told we had been moved to 421. A much quieter room at the front of the hotel, even the traffic was quiet compared to the fans! While in the lift with the bell-boy going to the old room to get our luggage he told us he spends most of his day moving people from one side of the hotel to the other because of complaints about the noise. So why do they keep putting people in these rooms without sorting out the noise issue. Other than this problem the hotel was fine - a little small but with so much to do in NY we didn't spend much time in the room!! !\n\nReview 44:\nThe rooms were poorly cleaned, the hotel staff (behind the desk, managers), rude and unprofessional, God forbid you ask for help and the spa was a joke - it's in the basement where it's hot and there was a lot of dust. The bathrooms were kind of dope but so what. Adding insult to injury, the pool on the roof was filthy with poor service and at night, the roof top bar was filled with culture vultures, wanna-bees and a suited \"thug\" like security staff. Even more disappointing than the reality that I was totally bamboozeled by the hotel's slick PR efforts and that I should have stayed elsewhere was the fact that the drinks were small and mixed poorly, you couldn't hear the person next to you (even if you wanted to) and the music was not only loud but outdated.\n\nReview 45:\nThis was the worst room I have stayed in in NYC and it was rated 4 stars. I would not give it 2. The decor is terrible, I had an interior room, the air conditioner is noisy, I had roaches in the bathroom. I left after one night even though I had paid for a second. It was awful.\n\nReview 46:\nTravelled to NYC in January as part of a conference trip and had the pleasure of staying in the Empire Hotel. the first room i received was lovely but as i was staying for a week the view of the back wall of the other side of the hotel was not something i wished to be seeing for the full duration of my stay. However there was absolutely no difficulty changing the room even though the hotel was quite busy and the hotel staff were more than helpful with the switch. The rooms are airy, bright and comfortable although they are in need of some renovation. the shower tap came off in my hand and the window was in danger of falling off due to wear and tear. It is in need of repair but which hotel isn't with the passage of time. The reception area is comfortable and bright and the bar caters to guests need in a friendly and relaxed manner. the concierge is helpfulness personified. With its excellent location within 5 minutes of Central Park and 15 minutes walk of Times Square, the Empire Hotel is an excellent choice in a fabulous city. Enjoy.........\n\nReview 47:\nI came with to NYC to spend three days with my mother. I live in the U.S. and my mother arrived from abroad. We chose the Empire hotel due to its amazing location. The hotel is exceptionally pretty, and the room was large, clean, beautiful and with a great view. But by far, the best thing was the service in the reception desk. As I mentioned, I was there with my mother who can sometimes be pushy and impatient. And yet the treatment by the people from the reception was exceptionally kind and patient and I was very grateful for that. I would like to mention specifically the unbelievable service we received by Mariana M, who was kind, patient, efficient, even when my mother almost drove her crazy (for example, my mother asked to upgrade room, and asked to move to another room. Later, she forgot something in the previous room. In all this the service was so kind and non-critical). Highly recommended!! !\n\nReview 48:\nI have just arrived here this afternoon and I can't believe I have to pay over 300USD for this place. The only reason I am remaining here is because I have a business meeting and the hotel has been booked by my company and is next to the office... The receptionist was rude, very rude! the room is \"uncomfortable-nonsense-design\"...the shower is open and after you take a shower you have a lake in the bathroom. They lack basic amenities like toothpaste (i had to ask for) and slippers (very necessary to swim in the lake-bathroom). I just called the service to ask for another room and the person on the phone was, again, incredibly dry (borderline to rude). If you have to be in NYC, I advice you go somewhere else....\n\nReview 49:\nGreat location across from Lincoln Center and near Columbus Circle. Good access to subways, taxis, and buses all over town. Rooms have been redone in a pseudo boutique style, with very comfortable beds and bedding. Nice, unofficious service. Staff is good for New York.\n\nReview 50:\nWhen we arrived there the welcome was so brilliant. when we went up to our room it was so spacious and the bed was so comfortable. The facilites were so great. would definetely recommened it.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30790, "query_start_index": 30792, "query_end_index": 30792, "truncation_seperator": "... 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{"id": "199872", "pid": "199872", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHorrible staff-Especially the front desk supervisor-Mercedes.. Rooms are very small-even for London, Furniture is old, TV is a 19 inch old tube type that doesn't work half the time, A/C did not work-due to filter not being replaced in ages- The chair was broken, could not use it. What is worse is, when you mention any of these issues they give you the run around, and you end up talking to this sorry excuse for supervisor-Mercedes, who gives you a speech and an advice. They won't give you a critique form, could not even file an official complaint with the hotel's website-Sol Melia. I guess they don;t care about customer satisfaction. Would not recommend it to anyone.\n\nReview 2:\nGreat hotel for the business traveller, well located opposite Great Portland st tube station, nice spanish owned chain, gas Irish lady serves breakfast drinks in the morning, shes unique! Great buffet breakfast and loads of Gluten free options as well!\n\nReview 3:\nWhilst the hotel is in a good location for London's Regents Part and Oxford street I was disappointed with my room and the attitude about resolving my problem. I booked a non-smoking room on 12th May for the 15th and 16th May. When I arrived I was put into a room that had previously had a smoking facility......needless to say I had a poor nights sleep and didn't feel very refreshed for a conference the following day. The staff found me a non-smoking room for the Friday night but when it came to checking out would not reduce the \u00c2\u00a3200 room fee for the inconvenience I experienced. The message I had was too bad, you have to put up with what we've got - thanks for your empathy! !\n\nReview 4:\nThis is the best hotel i have ever stayed in . fantastic sevice ,great location good breakfast and bar ,loverly room ,modernised but with style and class .loved it and when i left they gave me some money wayhay!\n\nReview 5:\nHotel was shocking. !! Didn't relies it was extra \u00c2\u00a325 each for breakfast . Then I was charged twice for my stay which I feel is a lot of money as could of had a decent hotel for what I have paid out . Very hard to understand what they are charging you for cause I didn't understand there accent's. Never ever again now I have to wait up to 2 weeks for my money back that was taken out twice so I would not stay there not joking either !! !\n\nReview 6:\nStayed here just for one night, ideal location for a wedding I was attending but I'd think pretty perfect for any tourist visiting London. Huge hotel part of a big Spanish chain, nice reception, I booked online and paid \u00c2\u00a3120 for one room for one night but that included \u00c2\u00a315 per person voucher for food or room service (not mini bar or breakfast) which was a nice bonus. Didn't use any facilities other than the business centre which was well kitted out with computers/printers/copying etc. My room was small (they did admit the classic rooms were on the small side and offer to upgrade me but the extra \u00c2\u00a325 didnt seem worth it for a night) and maybe a little noisy and tired if I was being picky but perfect for my needs and very well equipped with the usual trouser press, nice bathroom toiletries, hair dryer and mini bar (charges automatically so don't move anything!). The room was clean and tidy and the hitel in general was sparkling, however the bath was hairy which is yukky hence my 4 stars! All in all a great hotel in a great location.\n\nReview 7:\nAfter reading some of the reviews, I was a little worry but it really was very nice. Hotel must be totally sound proofed because we heard no noise. Room was nicely sized, bed comfy, and everything seemed to work. I cannot go to 5 stars because check in is very slow. We actually stayed twice with a ten day vacation and both times was slow. Also, the charge for thee internet is unconscionable but, then again, you do not have to use it.\n\nReview 8:\nCheck in was quick and without hassle. The room was clean and we both liked the decoration of the room. Beds were comfortable and temperature in the room was ok. Only gripe was that the bathtub was very small and only suitable for people who are petite. Hotel did not provide free wifi as with many other hotels in London. Location was pretty close to the subway but the subway was not on the main line hence if you're going to the main attractions you will have to change to a different line. It was about a 25 minutes walk from oxford street when we decided to take a stroll back to the hotel one winter evening. Booked this hotel through agoda.com and got a good rate hence we felt it was value for money.\n\nReview 9:\nWe stayed for a week. The rooms were fine and the cost quite reasonable if you booked the package including breakfast and evening drinks. All the staff were very unhelpful and rude with the exception of a couple of the breakfast staff. On departure, we asked the concierge to book a cab and we only had credit card. He advised only a few cabs took credit card and rang one for us. We were surprised by this as we had stayed in London many times and has never heard this. After waiting 25 minutes for the taxi he booked (which was obviously a friend of his) we grabbed one from the nearby rank who told us nearly all taxis take credit cards. While we were waiting outside a guest from a room above us threw a cigarette out the window which landed on our 2 year old. I advised the concierge who shrugged.\n\nReview 10:\nThis is a very good hotel. Nice surroundings and close to 3 underground stations. But take care not to get room 285, it is just next to the ventilation shaft. The hotel staff kindly helped us when we asked for a move to a more quiet room. We would stay here again!\n\nReview 11:\nThe location was great, but the room and the matress were terrible. I called the front desk shortly after checking in to complain about the matress. I was told that I would need to upgrade to get a better mattress. We were finally moved to another room but it was no better. I have slept on pull out beds that were more comfortable. The room was so small the my husband and I had to take turns walking around..In retrospect we should have upgraded, but I felt that it was a bait and switch situation. London was lovely, but this will be the last time we stay at the Melia White House.\n\nReview 12:\nI was able to get a free upgrade to a deluxe room.The room was really fantastic,whit all the functional amenities an hotel should have.We hated the city(rain and too expensive)so coming back in our hotel room was a big relief.The rooms was in dark red and yellow cream color.Fantastic huge bed.And the location is really convenient.It takes about 15 minutes walk to Piccadilly.Their much advertised breakfast buffet is incredible but really expensive.I don't know if I will go back to London again.I case this tragedy will happen,I will stay at this hotel again.\n\nReview 13:\nbooked with last minute.com secret hotels. Shared twin with my daughter, very small , uncomfortable single beds with old-fashioned sheets and blankets. Very dated decor, only one chair in the room, very basic. Tiny Bathroom, only one hand towel. paid \u00c2\u00a399 incl breakfast. Normal price is \u00c2\u00a3240 plus \u00c2\u00a325 for room upgrade. Certainly not worth it. Large Buffett breakfast with lots of choice, but slow service. Would not book this again or recommed to anyone, stayed in the Marriot before, 10 times better. Pluspoint: Good public transport nearby, lots of bus stops, and three tube stations. Fairly quite area.\n\nReview 14:\nThe room was very large but the decor was dated and in my view tacky. The bathroom was absolutelu tiny given the size of the bedroom there is no room for two people at a time. A small single sink with no place to put toiletries, a bath/shower and a toilet all set around about a square meter of standing space. Never mind swinging the proverbial cat, make sure that you pack a small enough toothbrush! The food was also dissapointingly poor but predictably expensive. Despite its location this is very much a Spanish hotel with English as a second or third language for almost all employees and despite being well travelled it would be nice in London to have people who spoke the language well (I had to repeat everything several times to be understood). The check in and check out service was particularly terrible, with long lines and completely dissinterested and non-appologetic staff on both occasions. Long lines seem to be the norm and the managers standing around watching seem completely unconcerned despite several people making complaints.\n\nReview 15:\nI stayed in this hotel in March. Good points: Nice location, near Euston Station, away from the main road and next to Regent's Park Buffet Breakfast was plentiful and included in my room rate, lots of variety, and good staff Check in was swift and all staff were very nice and helpful Decor is tasteful and stylish Bad points: Rooms are tiny. It feels like they chopped two rooms in half with a plasterboard partition Plasterboard partition between rooms could be an issue if your neighbours are much noisier than ours were (I could here their telly quite clearly) Windows are extremely draghty. Fan heaters in the ceiling are next to the door and bathroom, so the main body of the room was freezing. Bedding: one sheet, one thin blanket. I was very very cold. The lift system is a little eccentic but wasn't a huge issue during our stay. I have to say, I am glad I got a special rate for this hotel, had I paid full price I would have felt ripped off. As it is, I could have statyed in a Travelodge near Kings Cross for half the price and been more comfortable.\n\nReview 16:\ncompany booked the trip for my stay and i arrived at night. by next morning i check with the front desk over the phone if my package includeds breakfast or not, the lady checked and confirmed with me the breakfast is included but she said the breakfast is over the the day. i went down the next day to have a breakfast and being asked to sign on the bill, so as the next couple of days till I asked them where i have to sign it everytime. with the comminication with front desk on the mis-informed, they did nothing, and blamed on my signing on the bills. they dont' trust you. with the 4 nights stay so far, 2 nights have big noises coming down from upstairs at midnight waking you up. minimum serives here and you dont expect much. if you have choice, stay away.\n\nReview 17:\nasked for total cost per night on booking in and was told rates that were without 20% VAT so very surprised to be charged 20% extra on departure. had to wait 20 minutes to check in. couldn't make shower work (nor could one of the hotel staff from whom I asked help) this was fixed for the second day of a 2 day stay but the baths are so small that availability of a shower is important. complete lack of concern shown by staff about the disparity in the rates I had been told at booking in and the additional 20% charged. noisy room as next to a busy road, room varied between being too hot and too cold. Cleaning staff were courteous and greeted passing hotel customers which was nice, but I will try never to stay there again although it is a hotel that my company uses unfortunately\n\nReview 18:\nChecking in, nice welcome and friendly staff. The booking was for a a standard double,no smoking. The actual room was very small and 2 singles pushed together, pokey and not very clean. the bathroom was falling apart, door frame hanging off and the shower screen was missing. Had a terrible night as next door was slamming the doors at 3.30. In the morning I went down to breakfast, this was a buffet. Being a muslim I don't eat pork, and was horrified when I saw hotel staff using the same tongs to pick up bacon and then pick up some hash browns. I complained to the staff upon checking out, they didn't seem that concerned and just asked me to fill in a form. Next !!! Needless to say I wont be staying there again.\n\nReview 19:\nAs an executive assistant for my company's VP of Human Resources I have frequently booked the Melia White House Hotel for his business trips in London. Occasionally there were misshaps with missing credit card authorization forms or transactions, and not until recently have I been I truely unimpressed and displeased with the hotel's reservation department. Upon checking in on August 23rd, 2011 our VP gave the Front Desk his personal credit card for the room's deposit. When checking out the Front Desk charged our company card (mind you after losing the credit card authorization form twice) as planned. Just now we realized that despite charging our company credit card for the full cost- the VP's personal credit card STILL has the deposit held against it. And on top of that? The deposit was OVER charged by HUNDREDS of pounds. The Front Desk informed me this cannot be reversed until a week from now. This is unacceptable.\n\nReview 20:\nGreat hotel in Center of London Beautifull Lobi and spacious room. Great value\n\nReview 21:\nI have stayed here a number of times for business and pleasure. The rooms are well appointed and somewhat \"different\", but I like that. Some of the rooms are quite small, but one tends to expect that in central London. The staff are always extremely helpful and courteous and the breakfast is recommended.\n\nReview 22:\nWhat a shame!... First impression was very good, I was sitting at the bar with friends enjoying nice live music when we saw one little mouse running between our feet! Then another two joined! we were shocked, I complained but it seemed to be quite natural to all the personnel in the hotel. When I checked out, the coordinator at reception did not believe me for the mice and she said she had to check with the bar personnel. I asked for a discount, but I didn't get one penny, as they assured me that the hotel \"was taking hygiene very seriously\". I told them that if they were doing that they should have shut down the bar. Just think: What if mice were in the kitchen which is on the same level? Would you like to eat, stay there?\" So many hotels in London... Just go to another one.\n\nReview 23:\nI stayed here with my cousin for 5 nights in May for a vacation to London. The hotel was fairly close to all the sights. The Great Portland Street Tube Station was almost right across the street. This was really nice as we didn't have to walk very far. Warning - Great Portland Street station does not have elevators so when we arrived and left, we had to lug our luggage up and down the steps. Our room was nice - 2 double beds, tv, a press for slacks. They also had access to pay phones downstairs by the lobby where I could call home using my phone card. I would definitely stay here again.\n\nReview 24:\nWe got a great deal on this hotel, could never afford full price... Location is great for a leisure trip, 10 min walk to Oxford Street, 1-5 min walk to lots of bars and restaurants (walk down to Charlotte Street, lots of nice restaurants! ), 1 min to tube station and Tesco. Rooms are nice, not very large, but what can you expect in central London?? Both room and bathroom was very clean. The bed was a bit hard, but good enough for us. My biggest concern about this hotel is the extra charges for breakfast, internet (wired!) etc... Avoid if you can, there's just a few meters to Tesco/bars, so buy your breakfast there... Melia is a Spanish hotel chain, so many of the guests and the personnel is Spanish. Great for the Spanish guests, but I found the receptionists a bit difficult to understand sometimes (their English was excellent, but with a strong accent). Service was lovely though.\n\nReview 25:\nWe were invited to business meeting in this hotel. We spend there all day. At evening had a dinner at they restaurant. Hotel's lobby look very clean and pretty, Service was efficient, quick, precise and friendly. Food like at home. Would like to say special thank you to Senior Corporate Sales Manager Helen Polyanska for her effort \u00d1\u201a\u00d0\u00be \u00d0\u00bc\u00d0\u00b0\u00d0\u00ba\u00d0\u00b5 that day perfect. I would definitely recommend this hotel to anybody.\n\nReview 26:\nI take it most of these reviews are from the US? here is one from a native Brit, enjoying my own Capital in spite of the bombers! The White House is right out of Agatha Christie; you expect to see Periot coming out of the reception! The decor is excellent, mostly red and gold (Spanish tribute to the managment I take it) We were upgraded to \"Royal Service\" and got a great room, although I do agree about the \"bathtubs\" being difficult to get in and out of (and I am only 44!) The breakfast buffet was excellent, freshly cooked (you can ask for your omlette anyway you like it!). The guests were Spanish, American, German and, yes the Italian Aircrew too. It was like staying on the continent with the facilities of home and the beauty of Regents park to relax in just a short 5 mins walk away.\n\nReview 27:\nGreat location near regents park and two different tube lines. Walking distance to oxford street + main shops. We arrived on a Saturday at about 12pm hoping to leave our bags for the day but they let us check in to our room at that time - great! All staff were efficient and friendly. Room had good facilities and was nicely decorated. Would stay there again.\n\nReview 28:\nThe Melia White House was a great home base for touring London and making day trips to Oxford, Windsor and Hampton Court. The hotel is located just one half block from the Great Portland Street Underground Station and one block away from Regents Park. We had booked our room with Wyndham Rewards points and then upgraded to a Junior Suite with extra services in the Level Lounge for 60 pounds per night. The Level service included full breakfasts, Internet access in the Lounge, afternoon tea with pastries and evening drinks with a buffet of appetizers. Actually, some days we had afternoon tea at 4, cocktails and appetizers at 7 and skipped dinner entirely. Our room was well appointed, very clean and had two flat screen tvs, one in the bedroom and one in the sitting room. Service was excellent. The room was very quiet and comfortable. I would highly recommend the Melia White House...we had a wonderful time.\n\nReview 29:\nThis hotel is located in a great area. Very nice and walkable. The room was small but clean and nicely appointed. The coffee service was a nice treat after a day of serious shopping. Thought it's been almost a year since we stayed here, I still remember one drawback. The concierge was an absolute nightmare. Though the hop-on-hop-off bus stop was no more than 50 feet away from the hotel entrance (no exaggeration), the concierge had never heard of such a thing. When pressed, he suggested we go to the Marble Arch by taxi and inquire at the tourist office there. Thankfully my Lonely Planet app was more helpful then the concierge. I never had to ask for assistance or a recommendation thankfully, I can only image what he would have said. While delicious, stay away from the breakfast. The cost seems astronomical when compared with establishments in the area that offer breakfast. Overall, very nice with only 1 or 2 inconveniences.\n\nReview 30:\nMy husband and I stayed here 2 weeks ago for 3 nights and found the hotel very good. We booked the Club lounge, which I fuly recommend as you get full buffet breakfast with lots of south american delicacies like dulce de membrillo, quesillo etc... and you get coffee, drinks, wines etc all included. The receptionist very helpful. HOtel was very comfortable, room a bit small but adequate. The lcoation was great, I recommend using the buses as the stop is right outside in the square. The tube station is also right outside, Great portland road but not as convenient as you had to change for connecting trains all the time. There is a Pret a manger and a Pizza Express right near buy where we had dinner the first night and lunch. Really enjoyed the staff at hotel. WOuld stay there again definitely.\n\nReview 31:\nThis hotel is nice, we stayed here over the easter period on a europe trip. We enjoyed the room and the beds were confortable, however the resteraunt which severes breakfest gave myself and my partner dramas when checking out. We paid the half price breakfest for being a loyal member, however as we were first into the resteraunt, the lady took our cash as if preferred to pay cash instead of having the cost charged to the room. When we checked out the wanted to charge us breakfest that we allready paid. (Make sure you get a reciept if you pay cash!!) Otherwise you will have to argue the point at check out. We recomend if paying cash at buffet breakfest, get a tax invoice.\n\nReview 32:\nJust back from our second visit to the White House this year, this time celebrating my parents Diamond wedding anniversary, there is nothing that you could want that this hotel does not provide.........but the truly great part is the amazing service that every member of the staff offer. Nothing is too much trouble, every request is met with a smile, Do upgrade to the Level when you stay, it is splendid, and worth the extra And finally prepare to be utterly charmed by this excelent hotel and the delightful staff.\n\nReview 33:\nStayed here during a business trip to London. Check in took maybe a little longer than usual, but I was informed I had been upgraded free of charge, so I wasn't too bothered about the wait! My room wasn't the biggest, but that wasn't a problem. The bed was very comfortable, bathroom was excellent and complimentary toiletries, tea and coffee etc were more than adequate. Breakfast was good, plenty of choice. I loved the feel and character of the hotel. Location is great, close to Great Portland Street tube and within walking distance of St Pancras/Euston.\n\nReview 34:\nWe stayed for 3 nights and it was perfect. Two tube stops from Kings Cross and 100yds from Great Portland Street Station. We checked in slightly early however there was no problem and we had our room key within 5 minutes. Slight drawback is they try and sell you upgrades while you are checking in. Room good, on the mall side but that's what you should expect when booking a standard room in a central hotel. Everything was clean together with a nice bathroom. We didn't eat at the hotel deciding it would be nicer to get get breakfast from Pret next to the station and have it on Regents Park. We also noticed couple of nice restaurants along Great Portland Street as we were walking to Oxford Street (15 Mins) By the way we were lucky to have temps at 20 degrees and rising at 9am in October so Regents park was lovely. Together with a good deal from last minute we had a great stay and would go back again.\n\nReview 35:\naccessible room -- very small could not turn scooter around. first room the TV did not work, was told engineering working on it, called back 2 hours later and told the same thing -- told them that what I was told 2 hours ago they offered to move us, 1 hour later we were moved across the hall., by that time it was 11pm and all we did was go to bed. internet was 5 pound an hour!! and could not get it to work the second night. everything was extra and expensive, hot chocolate 5 pounds, room service pizza came without plates or cutlery (could have got the same thing across the street for half the price) -- and not much worked, TV, phone on desk, internet, towel heater, accessible chair, the bed was the worst, could feel every spring! breakfast was excellent and location was excellent too but overall not worth the money\n\nReview 36:\nClose to Regents park, across the road from Great Portland Street Tube Station, Melia White House offers a very warm welcome, with clean and comfortable rooms, if a little small. Breakfast is not included in room rate and VERY expensive so we didn't partake and can't say if it was good or not! On departure we were offered a MAS card which would have made it much cheaper, but too late for us by then! Would go again if we needed to be in that area.\n\nReview 37:\nNow I know that London prices are higher than UK norm, but I felt this hotel was poor value for money. The lobby looks great, but rooms are tiny. For \u00c2\u00a3160 per night B&B for one person, I did expect a little more. In addition, internet access was charged at \u00c2\u00a35 extra - I did feel was just taking the micky. I refused to pay on principle, and took a 5 min walk to local Starbucks where internet connection was free , with a nice coffee. On the positive, the breakfast was excellent and staff were friendly - but this no more than I would expect anyway!\n\nReview 38:\nI stayed at this hotel together with my sister-in-law and a friend of ours. We were very happy with the hotel. Since there were three of us we booked a junior suite and this was really a great deal. Altogether we paid \u00c2\u00a3160 for three nights which included a very big breakfast buffet and free drinks and tapas in the lounge in the evening. As you know, London is very expensive and by eating and drinking in the lounge we could put all that money in our shopping accounts instead! The hotel itself was fine, the room quite big and the bathroom very clean. We all liked the area and that it was so close to the Regent's Park. The only thing we can complain about was that the Underground station Great Portland Street was closed during the weekend and it was a real hassle getting from and to the hotel because of this. ;-)\n\nReview 39:\nStayed here with family several years ago. Had a wonderful experience. The service was excellent and the room was clean, cozy and large. The staff were knowledgeable and friendly. Room service was perfect. Close to Regents Park and steps to Great Portland St tube station. You are a ten minute walk to Oxford St shopping. Overall, we had a pleasant stay with no problems.\n\nReview 40:\nDO NOT STAY AT THIS HOTEL.....I have just found I was charged twice for my stay, they say they kept another room and it was all my fault. No offer of refund or and future discount as good will, they just told me they will do nothing. SO NOT MY ERROR but hotel keeps my cash.....SPREAD THE WORD THIS HOTEL IS ONE TO AVOID!!! (Plus the room was tiny!) My not so helpful customer service woman was Berta - thanks for nothing!\n\nReview 41:\nStayed here on business - had a small room - clean and good facilities (very small bath though - just a shower tray really). Nice design and decoration. Public areas clean and well designed. Staff helpful. Location great very close to tube, Marylebone and Euston and Regents park for a walk. Nothing to fault.\n\nReview 42:\nArrived at hotel quite late Monday evening after book the room on line we were offered 2 rooms a smoking room and a twin bedded room non smoking we took the twin room non smoker MISTAKE warning room 268 is very noisy as it backs on to the lift shaft and is not Noise proofed. so every time the lifts were called you heard the winding gear and the doors opening. If you stay at this hotel make sure you do not get a room anywhere near the lifts.I found the check in staff not unfriendly but to business like.\n\nReview 43:\nA good, welcoming hotel with above-average staff who are friendly and attentive. The front desk and cenceierge staff were universally welcoming and friendly. The room was large with a huge bed and a nice view of London from the 7th floor. Food was, again, above average and room service was plentiful. The only downsides were the seating arrangements for singles at breakfast - the tables are virtually up against each other so, because I was travelling alone on business, I was virtually sharing breakfast tables with strangers. I was also allocated a smoking room which, as I don't smoke, was a bit smelly. If you want a laugh, try working out how the baffling lift works and also read the in-hotel magazine that is translated from the Spanish and has some interesting English! Overall, though, a really nice place to be for a couple days, superior to many of its competitors.\n\nReview 44:\nI stayed here while working in London so my company paid for the rooannoy it was not cheap. The decor is old fashioned and the bed hard but other than that pretty standard. The location is nice - next door to regents park if you fancy some fresh air. However, the noises within the hotel throughout the night meant I did not get any sleep even with ear plugs. This was not simply noisy guests - the hotel itself creaks and bangs and judders loud enough to wake the dead. The old lifts sound like they are about to come through the walls. I could literally feel the vibrations through the bed. I personally would never stay here again. At the money my firm was paying I expect a good nights sleep.\n\nReview 45:\nThis hotel was reasonably priced and had a luxurious atmosphere. Very clean, nice decor, great breakfast. Close to Tube and walking distance from Oxford Street. Highly recommended!\n\nReview 46:\nWe really enjoyed every aspect of our stay at the Melia, the location is perfect....a short tube ride to the west end/shops etc, while being next door to Regents Park. The rrom was spotless, the bed was huge and very comfy, double glazed so no traffic noise and air conditioned, all the staff were polite and friendly. We didnt eat in the hotel as the prices for food were very expensive (especially breakfast) but there is a lovely cafe by the tube station for a cheap breakfast. All in all we loved the hotel and would go there again.\n\nReview 47:\nIt\u00c2\u00b4s interesting to observe such a wide range of experiences and the kind of passionate opinions it generates. I stayed 7 days in London (my first time there) at the end of last October, 2009. I tried to choose a nice inexpensive hotel (with free broadband access and large rooms) near one of the big parks, surrounded by bus and metro stations, but in a quiet neighborhood. Not an easy task, but and I think I succeeded. I got an excellent, airy and large room with a brand new king size mattress. There was a minor problem in the bathroom: the shower hose was spitting some water in the floor. After a quick email to the consierge, they promptly solved the problem in the same evening. I needed free broadband access (it\u00c2\u00b4s pay and expensive in the rooms), so they offered me an upgrade to THE LEVEL LOUNGE, wich is open from 6 do 11 pm, with free internet, snacks and drinks. Considering all, it was a fair price for the services provided and I had a very pleasant stay. Strongly recommend for business trips.\n\nReview 48:\nMy husband myself and our 9 yr old son stayed at the Melia White House Hotel in October 2010 We have stayed in many hotels but I have to say this has got to be the very best you could get in the uk.The rooms were beautifully clean the beds crisp clean linen,the staff extreamly well mannered it made you humble.When we checked in at Reception we was met with a very well mannered french gentleman,he informed us that we were chosen in a draw to go into their VIP lounge called The Level,drinks on the house for the evening including some very lovely Cava Champagne,free nibbles buffet and free bed and breakfast. We decided to eat in their restaurant called 'The Place' the waiting staff had impecable manners and the food was a delightful. I would be more than happy to recommend this hotel to anyone,this hotel really is trying so very hard to make your stay a very enjoyable one and they suceed.These kind of hotels are worth supporting,we will stay again on our next visit to London\n\nReview 49:\nThe good things about this hotel are: location (with beautiful Regent Park nearby) and cleanliness. The rooms are far too small, which I understand is standard for London. However, given the four star classification and the price, I would have thought the size of the rooms could have been bigger. The rooms are not stock up for shower/bath goods and coffee. The concierge does not speak English well (it is a Spanish hotel). Internet was not included and was very expensive (15 pounds per 24 hours). Overall, I would only recommend this hotel for business purposes only, definitely not for leisure. I would also recommend upgrading from a standard room.\n\nReview 50:\nmy boyfriend and I stayed at the Melia White hotel for one night and thought it was an excellent hotel. The staff were all very helpful and polite. We booked a standard double but were upgraded to a deluxe room on arrival for no extra charge. The room was lovely and decorated to a high standard & the bed was massive! We didn't have breakfast at the hotel and there were many cafes and shops nearby to eat. Overall i would highly recommend this hotel to anyone wanting a centrally located hotel in London.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32648, "query_start_index": 32650, "query_end_index": 32650, "truncation_seperator": "... 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{"id": "2515628", "pid": "2515628", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here for 4 nights with my wife and our 3 year old daughter in a Queen suite. We had a great time. Location is fantastic, so much to see nearby. Went to a Padres game one night. Could see the entrance to the ball park from our balcony. The pool area is very cool. My daughter loves to swim and we had no problems with it being more suited to adults as some other reviewers have commented. The Hard Rock staff were all super friendly and professional. From valet, check in, room service, bar staff and check out, everyone we dealt with each day was fantastic. They made a real effort to speak to us, my daughter especially, and always remembered our names. When we go back o San Diego we'll certainly stay at the Hard Rock.\n\nReview 2:\nCheap looking hotel. The hotel has very late check-in 4pm. My husband and I arrived at 3:58 pm and was told our room wasn't ready and we must wait about 15-20 min. We were beyond mad, we were up since 4 am east cost time and had to wait to take a shower!? Rooms are small, very dark, have horrible decor , and you can hear everything! Good for drunk and drugged out rock stars, not people who would like to relax. Be aware of room charges fees that don\u2019t make any sense and $10 for a cup of coffee, not to mention very rude personnel. We checked out the very next day and went to Grand Hyatt on the water.\n\nReview 3:\nStay here! Great location; so stylish. Stayed in lots of hotels and I've never seen one so delightfully funky.\n\nReview 4:\nI stayed at this hotel for a business meeting being held at the hotel. I honestly don't know what the organizers were thinking. There was no chance of getting any sleep. This is truly a party hotel like no other I've seen. Instead of a coffee maker in the room there was a TON of alcohol, a variety of snacks and condoms. People were drunk and partying past 2 am . They were yelling in the hallways and I had to be at meetings at 8 am in the morning. The food was good, but pricey. The restaurant staff was polite as were the valet guys out front. The hostesses were somewhat snotty. There was no option for a shuttle to the airport or even an offer to arrange one when I stated I did not want to take a taxi. Overall I'd say this hotel is geared to people in their 20's that haven't gotten the all night partying out of their system. For everyone else, stay at the Hyatt or the Marriott across the street. When I am paying that much for a room I expect to be able to sleep!\n\nReview 5:\nterrible place...no coffee maker in room, no desk or decent lighting, ugly furnishings, room service for waffle, bacon coffee and oj was $44. bed and a/c was ok. unless you are in need of a cheap hip-like hotel, stal away!\n\nReview 6:\nThe location and atmosphere of the hotel was outstanding. The room was clean, comfortable bed and great view. We had a good time at the 207 bar, good music. Will definitely recommend it to family and friends.\n\nReview 7:\nI flew down for my Masters Graduation ceremony in July 2008. The hotel was bard new at the time so I paid top dollar for two rooms. I had various family members staying each night so I had counted on my rooms being cleaned. WRONG! I had to beg management to have my rooms serviced. He went and checked the rooms and indicated that one appeared clean. I told him I cleaned that room with the cleaning products left behind when I checked in. Did i mention I almost drank used mouth wash as well! Anyways, our room service was never picked up even when the rooms were finally serviced, so I dumped everything in the hallway where it stayed until we checked out. Upon checkout the manager comped my room service bill which was a nice touch. I realize it was a busy weekend but the trip was a disaster. I completed a survey and was eventually emailed a free night. I broke out in the worst case of hives from the detergent from their sheets that I never used it. I can't say I will ever stay her again. I did enjoy Nobu and the club entrance.\n\nReview 8:\nI never read reviews because I like to judge for myself, but this experience was so bad, I felt the need to write one. I was expecting a fun weekend with the girls. I was so disappointed! This was by far the worst experience I have ever had. The guest service was horrible and the rules are ridiculous, especially if you want to get into one of the hotel bars. If you're a guest there you shouldn't have as much trouble as we did just to go in and grab a drink. We picked this hotel because we thought it would be a fun, but it was just beyond horrible. I would not recommend this place to anyone.\n\nReview 9:\nWe stayed at this hotel because our 14 year old loves everything Hard Rock! Worst decision we have ever made. We arrived at 1:30am and we couldn't even hear the person who was booking us in because of the loud music from the night club. Ridiculous location for the front desk. Once we got to our room we were up all night because they booked us right next to the party tent... lovely! The next night we were up all night because of the noise from the partiers all around us. I realize it's the Hard Rock Hotel but come on, if you are booking in a family, don't put them next to the party tent, put the 20 year old there! I spoke with the Manager before he left and he was apologetic but couldn't comp us a night because be book through Expedia... ridiculous! He offered to set us up really well for next time but there will NEVER be a next time! !\n\nReview 10:\nI stayed at this hotel for a convention and I must say I preferred to spend time in the hotel over the conference! Breakfast at Maryjane's each morning was a great way to begin the day. Listen to Rich's recommendations--the TIJUANA Bennys and Johnny Hash and pancakes were super yum! The bell guys that brought up the luggage were friendly and Alex helped me make sense of all the electronics in the room. My only nit was that there is no coffee/tea in the hotel room. At 545am, I wasn't keen to schlep down to the lobby to get coffee--especially when the Blue Angel's Navel Air team was meeting in the lobby at the same time. For a businesswoman travelling alone this was an awesome experience and each person I interacted with was helpful and nice. I didn't use the bar or have time to enjoy the spa but if work or pleasure takes me back to San Diego, this hotel is on the top of my list.\n\nReview 11:\nI felt like a rock star from the moment I walked in. The staff was very friendly, the hotel looked amazing, and when we got to the room it exceeded my expectations. We loved our stay!\n\nReview 12:\nA great hotel from the beginning to the end. The staff throughout the hotel go out of their way to provide an amazing time.\n\nReview 13:\nThe rooms are comfortable but the lighting in the bathroom is kind of dim. The water will suddenly just get cold in the middle of a shower. Room service is rather spendy ($34 for a salad). Ice machine is only on 5th floor. Elevators need room key to go to the different floors which I didn't realize and ended up riding it until someone got on and told me how. Overall it was an alright stay but I've stayed at much friendlier and easier to navigate hotels.\n\nReview 14:\nThis was not what I expected during my stay at the Hard Rock Hotel - San Diego. I figured it would just be your run of the mill nice hotel. Boy, was I wrong. When I arrived I was greeted by two lovely ladies and the check in process was quick and easy. Each day the entire staff that I encountered were very friendly and always willing to help. The staff in the hotel coffee shop were even pleasant at 6:00 in the morning. Overall a great place to stay and I liked having my favorite music playing on my TV when I walked into my room, nice touch. The only negative I found was that the valet parking was very expensive. I did however find a lot down the street for $9 a night.\n\nReview 15:\nService was very friendly and accomodating, the room was amazing and the all of the venues were very nice. My and friends and I went out to party and we all had a great time! Thank You!\n\nReview 16:\nArrival and check-in was a breeze. Staff added to the experience by being professional and efficient while adding a bit of irreverant rocker flare. Perhaps the best guest room I have ever stayed in, very comfortable. Have never seen such a cool bathroom. Enjoyed late night meals at Mary Janes. The hotel was very busy and the bars are obviously \"the place to be\" in San Diego. The staff did a great job of taking care of hotel guests and ensuring that the bar scene didn't interrupt your hotel stay. Make sure you allow enough time for valet parking car retrieval on Friday and Saturday nights. Front door can get hectic with the nightlife scene.\n\nReview 17:\nWe stayed at the Hard Rock San Diego with our two teenage girls. Hotel staff were awesome; very friendly and helpful. They were very accommodating with our request for a high floor away from the pool & lounge noise. Room was surprisingly quiet based on our expectations. We had a Hard Rock Suite, with plenty of room. The only problems: difficulty in regulating the temperature in the room, and the beds seemed smaller than the advertised queens. Excellent fitness room. Didn't use hotel parking, we used cabs when we needed to, and walked around the gaslamp quarter, which worked out fine. Trolley stop was right actross the street; but we didn't have any noise problems from it. Plenty of restaurants and shopping all around. Had a good (somewhat pricey) breakfast at Mary Jane's. Went to a Padres game, and hotel is basically one block away from Petco Park. Hotel resort fee includes fitness room, newspaper, internet, and business center. Overall, a great stay in San Diego.\n\nReview 18:\nThe room was fine, 4th floor is quiet. Stayed mid-week so avoided the noise problems and crowds. Watch out for the mini bars inside the room! I opened up what I thought was a refrigerator and a light and buzzer went off. I quickly closed it. Sure enough, when I checked my credit card charges, $11.50 had been charged! I called and it was a mni-bar charge. I am in the process of getting it taken off. It's a racket. Next, be careful in the hotel eatery. The waiter seemed \"high\". HE insisted the bill be put on the room tab. He inserted about a 100% tip written in for himself on the check. If that wasn't enough, he got the order wrong and had to ask again and again what we had ordered. All in all, I'd say the place is set up to catch the customer unaware and put extra charges on the tabs.\n\nReview 19:\nLet me start with the good, great location. I could walk to wonderful restaurant near and I liked being in the Gas Lamp Quarter. The staff was nice that I encountered. The bad now, when I spend a significant amount of money I like to be able to sleep at night. The walls are super thin and I could hear my neighbors on both sides. I was supposed to stay 4 nights but due to lack of sleep I checked out and moved in with my friend who was staying near by at the Omni.\n\nReview 20:\nThe Hard Rock staff went over and beyond helping me plan my birthday weekend!!! Everyone was so helpful throughout my stay, ensuring that it would be a ROCKIN' weekend!!! I definitely recommend this hotel to anyone looking for great service and a great time!! Thank You Hard Rock San Diego!!! !\n\nReview 21:\nThe Hard Rock needs to make up its mind what type of hotel it wants to be. Are you a conference hotel or a place to party? You can't do both. I stayed there during a conference, which our organization was hosting. As conference staff, I spent very little time at the hotel, which was fine, because most of the hotel staff was rude anyway. I was asked to check out, check back into a different room, and move my stuff during my stay due to rules set by the hotel. Problem was, everyone I spoke to during the week gave me a different answer as to whether or not I was actually going to have to move for my last night. To make matters worse, my last night there was Halloween. The hotel was packed and just getting into the hotel was a major ordeal because of all of the parties going on. It is very rare that look forward to leaving a hotel and getting as far away as possible, and this was one of those times....\n\nReview 22:\nNice and New Very cool Pool bar Most well stocked minibar i have ever seen Large well appointed rooms rooms can be noisy due to music but hey thats what you are their for\n\nReview 23:\nFirst of all you should know the hotel has required fee for using the internet and phone that is added to the room rate, EVEN if you don't use the internet or phone. Why don't they just add the amount to the base room rate? Second some of the staff have attitude. The pool bar \"owner\" gave us attitude even as we spent $2,000 on our bar tab. Threatened to have us thrown out because we were throwing balls in the pool area. Doubt I will stay here again. The prices are high, I feel cheated with the added cost, and I don't like the staff attitude.\n\nReview 24:\nTook my boyfriend who turned 57 years old and his younger friends in late 40's to celebrate his birthday, downtown San Diego, and I couldn't have asked for a better time. The Hard Rock Hotel has the right location, the right people in place to accomodate a great time, and a real different climate with such youthful exuberance that we all want to go back again soon!!!! !Thanks for everything!\n\nReview 25:\nThis is a very nice hotel with exceptional service, but the noise level is too high. There is a night club on the first floor that plays music at a very high volume. The crowds attending the club are very load outside the club and when they return to their rooms at all hours. There is a train is just across the street and it goes by several times a night blowing the horn each time. I like the hotel, but will not stay here in the future.\n\nReview 26:\nI recently stayed at the Hardrock Hotel with friends in downtown San Diego. They hit every aspect of the stay perfectly! From the arrival - Valet parking right at the front doors to the seemless VIP check in process where we were served cocktails of our choice to the personal escort / tour of the hotel and our room. Once checked into this beautiful suite with all the ameneties and then some - we headed to \"Moonstruck\" the pool bar and had a few more drinks and enjoyed the city views with a friendly social crowd of beautiful people! Dinner in Nobu - phenomenal sushi with a fun atmosphere and 1st class service!!! Back to the hotel room - huge with big screen TV's with HD for the sport lover which I am... The Master's (Augusta National) never looked so beautiful, which I why I stayed in the next day and ordered my own private feast from room service which was spectacular. Overall the Hardrock Hotel is the only hotel I'lll stay at in San Diego!\n\nReview 27:\nWe stayed at this Hotel and were quite disappointed. The decor was very trendy with plenty of eye candy. The amenities were good, nice pool, nice spa, nice restaurants etc. However, services were ridiculously overpriced and tips and handouts were requested at every corner, depsite the fact that 20% was automatically added to everything. Not to mention the service being terrible - several times I wish I wasn't forced into tipping because they sure didn't deserve it. Several staff were very nice, but most were very unfriendly and distant. The also room came with tons of hidden taxes and surcharges which dramatically raised my bill come checkout time. While overall, the hotel was clean, the housekeeping staff did a terrible job with the upkeep of my room and would not replenish soap and shampoo without specifically requesting to. Overall, for the price, I was very disappointed in just about every aspect of this place.\n\nReview 28:\nWe only stayed at the Hard Rock San Diego for 1 night before heading up north a bit but it was so fantastic we cannot wait to return! The location was great as we attended a baseball game a block and a half away. We returned to our hotel and ordered room service - the biggest plate of calamari that we loved and the BEST chocolate cake I have ever had. Usually hotel beds are uncomfortable, but this was the most comfortable hotel bed for both myself and my husband (and he is tough to please when it comes to beds!). The bathroom was spotless, even the grout was super clean. The next morning we had breakfast at MaryJanes and the food was fantastic but the atmosphere was our favorite part. Essentially everything we could desire in a hotel for a great price. Will recommend to everyone! Thanks Hard Rock!\n\nReview 29:\nOur company booked this hotel for a large annual conference. The hotel is visually very stunning but to actually have to live in one of the rooms for four days was not pleasant. There was no desk or place to put a laptop (or get ready). The bathroom did not even have one electrical plug, I crawled around for several minutes looking everywhere before I realized they really didn't have one (but they did provide a hairdryer!) the bathroom area was very modern and placed right in the middle of the room with very little between the toilet and the rest of the room (a very thin frosted door that doesn't lock). I ended up on the very extensive bar that dominated the living area on a very modern backless stool hunkered over my laptop trying to return emails. This was also my location for blowdrying my hair and getting ready. They didn't even supply a courtesy bottle of water. The 'Flat' water available was something like $12. I will never ever be back! I never missed the Hilton so much.... I will say that the staff was very friendly and helpful but it didn't make up for those rooms...\n\nReview 30:\nWe visited the Hard Rock for Two days in the second week of October only because all the other hotels in that area were full because of a Convention. The Hotel lacked any life or atmosphere even though it was busy, the staf were al pretty people ( Male & Female ) but with nothing behind the smiles, the upper hallways were very drab and grubby but the rooms were very nice.All in all a very Expensive and pretty hotel but in a great location. PS the in house Caf'e was good value for money, good food and freindly staff.\n\nReview 31:\nI had a mid week stay at the Hard Rock Hotel in San Diego and it was fantastic. My suite was perfect and the staff was extremely accommodating. I forgot that I was on a business trip as soon I checked in. Dinner at Nobu, which is in the hotel could not have been better. If you are going to be in SD then you need to check out the Hard Rock!\n\nReview 32:\nI made reservations for my anniversary to surprise my wife and she was surprised and very impressed. Every staff member we dealt with had a positive and warm attitude. The concierge took care of all the requests we had. FLOAT was awesome. The room was very modern and I now have been in the best shower of my life. I will be attempting to build one just like it in the near future. Thanks for great memories and a wonderful weekend Hard Rock.\n\nReview 33:\nThe Hard Rock Hotel in Downtown San Diego put us in the ceter of where we needed to be. Have your car parked by the valet and walk or cab to anywhere!\n\nReview 34:\nHotel is close to many activities and restaurants; however, if you have a room facing the train tracks expect to be awakened by the train at around 2 am. In addition cars playing loud music can be heard from the lower floor rooms as they pass by.\n\nReview 35:\nMy husband and I are here for a conference. Even though we are on the fifth floor, we can hear the loud bass and music coming from the bar below on a Friday night (actually writing this as I hear the noise below). Will be complaining in the morning, as we figure nothing can be done about bar noise tonight. Hope it will get resolved (new room), but I doubt it, as the one we had reserved was not ready when we arrived at 4pm on a Wednesday. Also, it took another call to get our bags after waiting a half hour. Figured this wouldn't take that long, and had a dressy event to atttend that evening, shortly after we checked into the room. We came to this hotel because the conference was held here. The meeting facilities were very nice (as well as the set-up for coffee, tea, water, soda). However, one can't enjoy some free time on Saturday when they're exhausted from the music several floors below. Hope it wil be resolved in the morning.\n\nReview 36:\nI found the customer service at the Hard Rock Hotel to be severely lacking. I had a meeting at 5:00pm and due to the inadequacy of the concierge desk, I was 10 minutes late, after arriving over 1/2 hour early to ensure I was on time. The valet drivers were unfriendly, unhelpful, and unresponsive. The workers of the hotel did not seem to be there for the guests and were not willing to help. I have spent a lot of time in other up scale hotels, and this one has had the lowest score for customer service.\n\nReview 37:\nI stayed at the Hard Rock San Diego April 1-4 for a convention. The hotel lobby is beautiful and modern - seemed clean and check in was great. I was staying on the 8th floor - got off the elevator and immediately could smell vomit. Also on the way to my room I passed a utility room and when I passed this room there was a sewer odor / stench. That same odor / stench came from the bathroom in my hotel room. There must be a sewer or water issue. That sewer stench and vomit smell were there through my entire stay. The carpets in the hallway and in my room needed a good deep clean. Hotel is starting to show some wear and tear and smell. I work at a casino and there are cleaners for the vomit smell and how hard is it to deep clean the carpets??? I paid $499 per night for a standard double queen room and was disappointed about the cleanliness of this place. Also my mini bar was never restocked throughout my stay.\n\nReview 38:\nI stayed here for 1 week. I thoroughly enjoyed my stay. The room was clean and very nice. Shower was excellent! The bed was very comfortable, bedsheets were soft and pillows were very comfortable. A lot of nice extras; pillowcase had embroidered guitar on it; toilet paper has a guitar sticker. It made you feel special! MaryJane's restaurant was excellent; lots of nice people serving. Food was very good. THe computer room was aweseome it was clean and no loitering. I felt very safe and lots of fun trivia on the walls along with pictures. I rate it as one of the best places to stay. It really left a good impression on me. I would recommend it to anyone who is looking for a fun, clean, comfortable and memorable place to stay.\n\nReview 39:\nThis is one of the few hotels I have stayed at that exceeded my expectations! From the moment I pulled up the the Valet, to the moment I left, everything and everyone was perfect; friendly, helpful, professional and sincere. My room was comfortable and clean with an awesome view. The hotel was in short walking distance to everything, great food, fun night life, and really good ice cream around the corner! Like I said, I cannot wait to go back!\n\nReview 40:\nGreat rooms, great vibe, great location! Loved the Hard Rock hotel in San Diego. Stayed 3 nights early July, first day was Sunday so caught the Intervention rooftop party that happens every sunday in the summer.. one of the best parties i've ever been to! Highly recommend this. The bar / club in the hotel is also a very cool place to hang out in the evenings and when your done there is a whole host of other places to visit just down the road.\n\nReview 41:\nTHis was our first time in downtown San Diego and the Hard Rock is the place to be. Hotel was electric with professional courteous staff that make sure your stay is special. The Hotel is located right at the beginning of the Gas Lamp District, lots to see within short walking distance. Tram is also right across the street so longer distances are easy too. Great experience\n\nReview 42:\nThere was a raging/raucous MTV-style party taking place at the hotel when I arrived. There were drunk guests in the halls and elevators. One man in the elevator was so inebriated that I feared he was going to vomit on me. Another man yelled at me because I would not use my key card to allow access to a floor. My requested room was not available. I waited hours for an available room to check-in. My room's HVAC system was not functioning. There were multiple billing discrepancies which included: * Incorrect room rate on my final night * Duplicate parking fee on final day. I had only one rental car. * Two incorrect charges from the mini bar. I was told that it appeared I that I took two candles. Nope, I did NOT take any candles. You were warned...don't stay here.\n\nReview 43:\nI just stayed at the Hard Rock San Diego and I have to say this is an incredible hotel. The service was exceptional, everyone was quick and very willing to assist with anything. The rooms were modern and had all the amenities we needed. The bed was comfortable (except for the platform which sticks out and I tripped on more than once). My only complaints...the parking is expensive at $35 per night and if you go expecting a quiet place to sleep, you'll be disappointed. Because there are clubs in this hotel, you'll hear people in the hallways throughout the night and early morning. Also, I was not impressed with Mary Jane's. We had breakfast there one morning and the food was okay (hashbrowns not that good), overpriced (no refills on juice?) and the service was slow. We found a better place for breakfast around the corner. Overall I had a good time and would come back again.\n\nReview 44:\nI stayed at the hard rock because I wanted a mixture of business and pleasure. The location was perfect for me because the hotel is across the street from the convention center and at the entrance of the gaslamp district. The staff was extremely friendly and accommodating...actually exceeded my expectations. I stayed on the 9th floor overlooking the city and pool area. The music from their Sunday pool party was definitely loud but was done by 7pm so I did not mind it...the train was a bit loud throughout the night but that isn't the hotels fault. I definitely recommend breakfast at maryjanes...the hash browns are amazing.\n\nReview 45:\nHorrible stay...asked that room be de-feathered due to allergies, they forgot the mattress cover, debris on floor after room was supposedly cleaned...Amex statement has charge of 1,300, can not talk to any live person, and have called 5 times and left 2 messages.....no return call, great way to conduct business and get travellers to return....don't you think??? ?\n\nReview 46:\nUpon arriving I was told by the valet that they wouldn't be parking my car because the hotel had \"overbooked\". This after having booked my room 6 MONTHS in advance. Was told by the desk clerk my room wa not availiable, when I objected strenuously was accosted by the hotel Manager who angrily told me I was \"in denial\" about the fact that I was being told I would have to be put in an overflow hotel. After a screaming match in the lobby between the two of us I asked what the point ofa reservation was if they didn't honor it. Ultimately my eleven year old son and I were put in a room that had had been taken out of service because of the overpowering noxious chemical smell from their attempt to get out the smoke smell from the room. THE BEST PART: They added an extra night room charge onto my credit card that was not reflected on my hotel bill. STAY AWAY. The Marriot and Hyatt across the street are fantastic.\n\nReview 47:\nThe service was excellent and the staff was very friendly. Out of all the guest, I have no idea how they remembered my name. I loved the room, the TV and the shower were kickin. The room was very quiet and private. It Hard Rock is located right in mix of the Gaslamp Quarter. I didn't need a car to go anywhere and it's located in a spot very close to the train. The dining service at the Mary Jane was excellent. I loved all the memorabilia and the music in the elevator lobby. And, the Float, forget about it; it was the bomb! The thing I liked least is I didn't see any Rock Stars, bad timing on my part! LOL!\n\nReview 48:\nThe Hard Rock hotel is lives up to its name. It's an impressive building with an awe inspiring lobby. The hotel rooms are some of the best I've stayed in. The restaurants are excellent and the bars are fun and exciting. Float was is a great bar as it is on their outdoor patio next to the pool. I recommend that if you want a good sleep ask for a room that does not face the pool and bar area, it is a lot quieter.\n\nReview 49:\nI realize my stay was almost a year ago, so I don't know how relevant it is now. Maybe things have changed/improved. I've visit SD every summer for 4-5 days and have stayed at many downtown hotels. I wanted to try HR since it had just opened and looked nice. I booked a Hard Rock Suite and for the price, expected a lot more. The previous occupant must've had great time - huge gouge in the wall, red paint(?) on curtains, missing privacy curtain (separating bedroom/bathroom/LR), lights didn't work. Glad I only stayed 1 night. Pros: great location from conv. ctr; trendy decor, nice bathroom/shower. Cons: staff didn't seem to care about addressing/fixing room defects. Same response upon check-out. Valet parking only. Given the other nice hotels in the area, I'd *definitely* stay somewhere. And, I will be, come this July.\n\nReview 50:\nWe had a great time at the Hard Rock in San Diego! We live in San Diego and think this is the best hotel downtown by far. The level of hospitality was outstanding. 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{"id": "150443", "pid": "150443", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHotel is great. It's close to Old San Juan. Bus stop is in front of hotel and cost $ 0.75 . Bus comes every 30 minutes. Beaches are nice in this area. My husband and me really like it here.We also got upgrade room cause it was our honey moon and we didn't needed to pay any extra for that. Room was so clean and nice. Everybody there make us to feel really welcome.\n\nReview 2:\nThe hotel was everything you need for a 24 hour stay and more. There are multiple restaurants on property, a casino (the tables were good), and its a short cab ride to Old San Juan (although the taxis can be pretty pricey, $20 for a 10 minute ride). We had dinner in OSJ where there are many great choices.\n\nReview 3:\nI travel a lot, and have been in San Juan many times. This hotel is trylynthe best,- it has few restaurants, casino, beach, couple bars, great spacious rooms, and great design. I always come back here.\n\nReview 4:\nWe enjoyed our stay at the Condado Plaza we were there the first week in February for 6 days we had our Annual Mid-winter Church conference and it worked really well. The rooms are new spacious and the hotel is very modern upscale and clean. The food was good but very pricey. There are some better options nearby.\n\nReview 5:\nFirst of all when we arrived the hotel it looked totally different online. I know you can't trust pictures but i mean it looked totally different. When we arrived at the check in desk they told us the room wouldn't be ready till four. As we were waiting we decided to check out the hotel. When we were walking around, the lobby was being renovated! Online and when we contacted the hotel to make the reservation they said nothing about it still being renovated! We decided to have lunch at \" Aqua Bar .\" It took about 25 minuets to get a menu let alone even getting some ones attention. While waiting for a waiter we were on the phone with La Concha which is the hotel down the street were we stayed once before asking if they had any room's left. La Concha had a room available. We left lunch ( remember we still didn't have a menu ) and checked out and went to La Concha. La Concha is far nicer and has much better service. Actually, while we were laying by the pool at La Concha the people sitting next to us checked out too!\n\nReview 6:\nThe name Conrad use to bring thoughts of luxury to my mind,not anymore.This hotel is located in a rundown part of town with empty buildings next door.Beach is super small and public next to heavy traffic.Pool chairs and hammocks were filthy and music at pool was super loud.High parking fee per day or taxis at $14.00 one way to old San Juan(Waited for public bus twice and it never came after 40 minutes). Party in room next to ours and cigars were allowed in no smoking hotel., 2 roaches crawling in the safe.Room was less than clean.Casino was fun with new machines but not worth staying here.\n\nReview 7:\nI was very pleased with the appearance of this hotel from the lobby to the rooms and grounds. The quality of the furnishings, towels and toiletries, etc were excellent. The service at the front desk was friendly and helpful. The food and service at the Denny's and Starbucks were great too. It is walking distance to a nice strip of bars and restaurants as well. Although the property is waterfront, I could not find the \"beach section.\" If you are looking for a beach getaway, you'll want to stay in Carolina or Isla Verde on the nice beach. My only complaint about this hotel itself is that it charges $16.05 for parking per night, and after check-out I was charged and additional $15.26, which they still have not explained what for. I am contesting the charge on my credit card.\n\nReview 8:\nMy college age nephews just returned from Puerto Rico and stayed for a week at this hotel. The very first night, they were exhausted. The next morning they found the front door to their room open and their Iphones were missing! They reported to \"security\" who basically just went through the motions of their \"investigation\"? It seems like this is the norm down there, just take advantage of the mailanders and everyone splits the loot! Management was useless, and they don't have cameras in the hallways! For a 4 star Hilton property, theshould be ashamed! Calls and e-mails to Hilton and hotel have been ignored!\n\nReview 9:\nIt was awesome,excellent service and very polite ,still don't get other reviews....i had a wonderful time!!!!!!!!!!!!!!!!!!!!! !.pool sevice and all the restaurants were fantastic,if you go there try Pikayo is a plus,you have the option to go to different withen a short walk at any time of the day,there are several restaurants around,but don't go to Casa Lola....very dissapointing.The hotel was clean,not loud whatsoever,i will recommend this hotel to all my friends.\n\nReview 10:\nStayed at The Condado in November for a 5 night Stay. Even though the hotel was under construction ( lobby & Pool Area ) This Hotel was Top Notch. With the look of a W Hotel & a much lower Price. We had a wonderful stay. The room was Excellent, Clean, New, Modern, Huge Bathrooms & Balcony. The maid service & support staff where Amazing. Even though the Condado area itself is all under construction and a bit rundown. This hotel provides a wonderful mirage to mask it all. The Pool, Beach, Gym & Casino gave us all the entertainment needed for a weekend getaway. This will be the ONLY Hotel we stay at when visiting PR again.\n\nReview 11:\nSave money, time and your vacation and go some where else than this 2 Star Ghetto Motel at a 4 Star price. This is an old run down property with a slap of cheap paint and old carpet smell. The casino waitress was extremely rude and told me that if I wanted a free sandwich, I had to sit down and play. Its ok if I wanted a free sandwich at 1 AM, which I didn't and or offered to pay, but the fact is, I had just stood up from a poker table that I spent $80 dollars in 3 mins. Even though I told her that I had just stood up from a table, she said no and go back and sit down. I complained to the casino, lobby and other staff about this stupid service practice but all I got was rude and unprofessional gestures from an apparent staff of disgruntled minimum wage banana republic employees. The only thing Hilton about this hotel is its name, everything else is like that cheap show like called Paris...\n\nReview 12:\nI only agreed to pay $250 a night since this was the only hotel I could find for only one night on a return from a cruise. It was tolerable but the floor was dirty, the shower was dirty and leaked. The consierge staff couldn't find my bags and I had to go back and look for them. I expect much more from such an expensive room.\n\nReview 13:\nI can say that the room and room view were very nice! The pool area was great!!! We did not eat there. The skyway connecting the casino to the hotel was cool. The hotel and casino area needs new carpet. Needs it now. It is in a good location. The beach area was very nice. My wife and I had a very good time there.\n\nReview 14:\nThe Condado Plaza is a very modern and beautiful hotel to stay in. They have restaurants, bars, dancing, live salsa, and great pools. We became huge fans of the pool area. They have a sea water pool that is amazing. The staff were so helpful and our rooms were very modern, comfortable and clean. I'd go back there anytime.\n\nReview 15:\nWe arrived at 11:00am and was told we couldn't get a room until 3:00pm. So, we decided to do some exploring around the city. We got back by 4 and were told we had to wait until 6, even though we were promised a room. When we spoke to the manager, she made it clear how little she cared and said we could \"purchase\" a drink while we waited. It would seem after that, it would cost them maybe $1.00 a drink to keep their customers happy, but no, the horrible manager refused even that. When we were checking out, they tacked on a \"resort\" charge of $15.00per day. The price of the bloody place was inflated as it was and we were never informed about the \"resort tax\". Overall, a very poor experience. Bad service, awful food (don't bother with the restuarants) and a joke of a \"private beach.\"\n\nReview 16:\nStayed here for 2 nights before a cruise. Large hotel, rooms well equipped and comfortable. Hotel can be noisy so hard to find a place for a quiet drink. Also bars and restaurnats expensive so just take a short walk and you will find plenty of local choice which was very good\n\nReview 17:\nMe my wife & my 5 year old & my 18 month old baby stayed here for six days & let me just say that the hotel was in a Very safe area, they a baby crib for my toddler & their family suit that we got had a microwave & a frige. Starbucks & Denny's in the hotel made my mornings very convenient, beautiful view of ocean & lagoon. We very much enjoyed the eight noodle bar & cafe carebe located in the hotel was a delight w/ a beautiful view. Staff was very friendly, but the room service was a bit slow. I will definetly go back to this hotel.\n\nReview 18:\nI had a couple of teens in tow for a business meeting, so it was important for me to be able to leave them with plenty of entertainment all day. Was this ever THE place! There were so many pools we couldn't count them all, 2 different hot tubs, a small private beach, a saltwater lagoon, a cool little water slide, a place where they could get tennis lessons, a ping pong table, an amazing work-out room. Plus, the staff was friendly and the interior decor was really eye-poppingly modern & beautiful. It's expensive to eat at the hotel, so we didn't. There were plenty of interesting places down Ashford Ave to choose from. My greatest complaint was that it's a $20 cab ride to old San Juan. (In fact, every single time you hail a cab in PR, it's gonna cost $20...a real racket that!) Take the bus for $1.50 instead! It's just a shame that the bus doesn't run on a designated schedule...therefore, you have to be willing to camp out for half an hour waiting at the bus stop. But the hotel itself is GREAT!\n\nReview 19:\nMy husband and I stayed at this hotel before leaving on a cruise. I chose this hotel because it was close to the port, but not located at the port. When we arrived at the hotel our first impression was good. The lobby has a very contemporary look. The lady who checked us into the hotel was very nice and made check in a breeze. The room was nice but a little muggy. After we checked into our hotel we decided to walk down the street to find something to eat. The area around the hotel was very run down with a lot of vacant buildings. We walked about a half mile and found Chili's. We stopped to eat there and the service was horrible. We didn't recieve our food for 45 minutes. We walked the area the other way past the hotel and across the bridge and it was still a lot of vacant buildings, not a lot around. If I ever leave out of Puerto Rico again, I will stay at the hotel located at the port.\n\nReview 20:\nSince we arrived and Patricia took care of us for our check-in, we began enjoying the 4th of July weekend to the max. Great greeting, great service, great room. A lobby full of energy and enterntainment. Few hotels count on two fo the finest restaurants in their lobby: Pikayo and Varitas. Can not be topped!\n\nReview 21:\nSuch a beautiful hotel and modern room, after spending 4 nights here, I wished I had booked a week! The staff was great, and the interior design made you feel like it were in a HIP Hotel. Yes there was renovations going on however looking on the bright side, this hotel offered 2 swimming pools, a beach near by and a hot tub in which I soaked to un-wine. It also had a big blue sun chairs to lay back to catch some sun or enjoy the shade if reading a book or listening to music. A casino located inside the hotel if you wanted to try your luck which I lost $20 but all in good fun. There was free refreshments and finger food. My only complaint, the phone bill when placing LOCAL calls, quite expensive! However the staff credited the bill as goodwill so I'll definitely be returning! My friends and I had the City Vista, let the pictures speak for themselves!\n\nReview 22:\nMy husband my son and I . Stay here for 15 days and we love this hotel very chic live the little beach the pool was perfect all the people who works there are so nice they have like 3 door man they work there almost every those guy know how to feel u welcoming so let me tell u the we dint eat at the hotel cuse we think is a lilttle over price for food plus they dint have the much if puertorrican food at the hotel we did eat Ropa Vieja is down the block or we went down to the old San Juan the drinks at the pool they r way to over price too . Think the I notice is they have like little stages on the Lobby I really dint know why cuse only one of the bar was open I never saw any type of movement but it was really nice we have the city view room but we dint see much cuse all u see is the other side of the hotel but when we go back I would stay there again love the place <3\n\nReview 23:\nMy wife and I just returned from our honeymoon, which included 7 nights at the Condado Plaza. We had an amazing room (top floor corner with views of the lagoon, San Juan and the ocean) and it wasn't even a suite! Everyone from the front desk, to the concierge, the bell hops, and the guest services manager was over the top nice to us, even when Travelocity bungled our reservation. Varita, the newish restaurant at the hotel was delicious with superb service. It is just as expensive as the other restaurants in the hotel, but a much better value based on portion size and food quality. Although convenient, the buses in front of the hotel are sometimes few and far between. Try sharing a cab to Old San Juan with other hotel guests. Definitely get your free mojito at the bar at 7:30pm with a lesson in how to prepare one. Avoid the outrageously overpriced noodle bar, which is literally on the casino floor and charges $28 for noodle bowls!\n\nReview 24:\nThis is my first tripadvisor review, but I felt compelled to let others know NOT to stay here under any circumstances. This is an old-looking hotel, in the middle of a very not-nice part of San Juan, but most importantly, I have never experienced such horrible customer service in my life. When we tried to check in, they had us wait for 3 HOURS to get our room, because they had overbooked and the manager said their was nothing they could do about it - and he did not care one bit. Meanwhile, every search engine still showed that they were accepting room reservations. Then, the bell hop \"lost\" our luggage, and again, not one bit of effort was exerted by the manager to fix the situation. We finally got in a room 3 hours after arriving, and then got our luggage sometime after that. As if that wasn't bad enough, there were loud parties both nights we were there until 2 AM that were so loud there was no way anyone could sleep, and again, no one in management cared. If you are looking for a calm, serene, relaxing getaway, this is NOT IT.\n\nReview 25:\nwe saw some negitive reviews and started to worry. to this day i can't figure out how anyone could not like this place. we got a free up grade over looking the ocean. the people where great and eager to help you. the rooms were excellent and very clean. the beach was small but very nice and the pool was wonderful. we would return in a minute.\n\nReview 26:\nWhat a night last night. It was bad enough that their had to be about 10-15 very loud people in the room next door, but to be woken up at 3:30am by people on my balcony (they had jumped over from theirs) peeking in my window was terrifying! I immediately called security and insisted they come up with the police, but 10 minutes later one guy showed up alone and asked what happened. By that time the people next door were gone. Security was completely inefficient and uncaring. Do not stay at this hotel!\n\nReview 27:\nI am not sure how someone can rate this hotel 4 stars since it only qualifies as a 2 star hotel in my book. My wife and I checked in at this hotel and was disappointed at our room. The floor carpeting was old and wall paintings are about to peel off. The lightning fixtures are broken and has rust stains all over it. Service was good but this is expected on big hotels. Beach was ho-hum and I did not even bother go swimming in it. Rocks does not add scenery as what the previous writer says (no offense). I recommend to stay away from this hotel and go to VIEQUES at Wyndham Resort Martineau. They have the best beaches we have seen that can be compared to Mauii or Fiji. And the resort is really a 5 star with a wonderful swimmable beach. Wyndham Condado needs a makeover really bad.\n\nReview 28:\nVery modern redo of a 60's hotel. Get a room facing the water specifically ocean worth the extra$$$ Pikayo restaurant is not to be missed! Cucumber wrapped Lobster/Crab roll appetizer.... Heaven in your mouth! Fabulous wine list Attentive service\n\nReview 29:\nI have traveled here on business at least 5 times over the last 2.5 years. The hotel is very nice, the rooms are beautiful, the grounds are spectacular but Management is horrendous! Service is good on the most part, but I don't like waiting to check in for close to an hour when there are 6 people in line and only one person working the desk. I watched at least 3 managers come out from the back, answer a question and then disappear again. Maids were very good, dining service was a little slow but for the most part I enjoyed the property. I mentioned something to one of the Managers, he looked at me like I was crazy! The Hilton chain needs to do something about this group running the hotel. I don't know if I will be back to this proprty.\n\nReview 30:\nWe checked in and checked right out. The beach and pool are in the middle of a city street, literally, so it is no wonder there are theft issues. Anyone can walk right onto the public beach, which is 20 feet wide at best with city traffic beeping and rumbling along. The pool is a stone's throw from the sidewalk so again anyone can walk right up to the pool. Something about a security guard at the pool makes one feel less like they are on vacation and more like they are in a carribean prison. Worse yet, they did not even have the room we were promised. We ended up at El Conquistidor and had a lovely vacation.\n\nReview 31:\nMy husband and I stayed at the Conrad after a caribbean cruise...Celebrity Summit...wonderful cruise and ship! We had to stay here for a meeting. I had read the reviews about the beach and pool but for us, those parts were just fine. There's a lovely grassy area with plenty of loungs and th esnorkeling off shore was pretty good. For us th eproblems were the food..it was dreadful! Ajili Moliji and Rpoa Viejo both a short walk were much better! The rooms are ok but the bathrooms are very, very tiny. The rugs byt he bed were old and full of stains. We stayed for 4 nites and evryday we were told there weren't any clean towels in the afternoon because they were all in the laundry...quite surprising for a hotel of this size. Also, they tack on a porterage fee if you are part of a group even if you don't arrive as a group so you end up tipping twice. The hotel is also lovated in a rather ugly part of town and there's absolutely no where to take a walk. We will never stay here again!\n\nReview 32:\nI stayed here for 5 nights to attend a work convention, so had no choice on hotels. I was dreading my arrival after reading so many bad reviews on here. I was somewhat relieved when I got to my room and found a newly renovated and decorated room with two big comfy beds, a huge bathroom with glass shower, and a nice balcony. Biggest problems: maid service is lackluster and late (one day they never cleaned our room even though we were out of the room with the \"Please Clean Room\" sign on the door for six hours), only one elevator was operating, and there is a LOT of jack-hammering and drilling noise throughout the hotel due to their renovations.\n\nReview 33:\nI stayed at Conrad San Juan last week. I was very impress with the service, the staff was very friendly and the rooms were amazing. The ocean rooms are very chic red and big, especially the bathrooms. I love the shower. The room was very clean. I ate at Pikayo and the food was so great. I met the General Manager, Mr. Bustamante, he was very professional. I highly recomend this hotel. You will love to have a massage with Ivan.\n\nReview 34:\nMy wife and I stayed here for two nights prior to a cruise. As we were exploring in our rental car after the first night, she noticed a bite mark on her lower leg. We weren't sure what it was but found out that night. We were lying in bed watching TV about 10:00 PM when she spotted a tiny bug scurrying across the sheet. She squashed it with a tissue and proceeded to find six more. The front desk was not answering the phone so she went down to contact them directly. They stated that they would sent the manager of housekeeping right up. 45 minutes later we called housekeeping when no one had showed up yet. A couple of workers, (no signs of management), arrived and were very sympathetic. They removed everything from the bed and cleaned and disinfected it. The next morning we talked to the manager who said he would look into it but offered no apologies or remittance. With fees and taxes, we paid close to $500 for two nights trying to avoid problems like this from lower rated hotels. We will definitely not be returning to this facility.\n\nReview 35:\nWe stayed one night at the Condado Plaza Hotel . We were catching a flight the next day to the BVI's and decided to stay overnight at this hotel. We stayed in an ocean view king room. Here is a synopsis Good: Rooms are nice and have been remodeled. Large balcony (if not on 2nd floor) Modern Hotel and easy to get around Fitness Center was great Location, close to Old Town and Airport OK: Pools were just Ok and a little crowded with kids screaming Not So Good: Drink and food prices (bring your own drinks) Beach, not much of one Casino, if you are used to Vegas, this will be a disappointment, but it is supposed to be the nicest casino in PR Check in was unorganized, no real line and people were cutting Elevators are really slow, so be prepared to take the stairs Overall I think this was a nice, modern hotel. I would stay here again.\n\nReview 36:\nThis was one of the best hotel experiences I've ever had. The staff was friendly. The room was clean and the service was great. The room had a very modern feel which was right up my alley. The food in the hotel was a pricey but everything I had at the grill by the pool was great and the service at the the grill was excellent. I stayed at this hotel because of Tripadvisor.com and I'm very happy with my decision. If you're looking for a hotel to relax with excellent amenities you should give the Condado Plaza a try.\n\nReview 37:\nI had a bad feeling about this hotel from the beginning when we couldn't find where to park and tried to pull into the drop-off/valet area. We were promptly yelled at by the valet supervisor and when I asked him where we were supposed to park, he just kept telling us to leave. After we pulled back out, we ended up getting caught in traffic and didn't make it back to the hotel for another 30 minutes. We finally found the underground parking area but had to wait another 15 minutes to find a parking spot because it was blocked off by a car being towed. Other than that, the room was beautiful...we had an ocean front room with a balcony that had an amazing view. However, after paying half the price of this room at a bed and breakfast in Rincon and receiving amazing service and a free meal everyday with a room where we could literally walk out our back door onto the beach, I would definitely not recommend staying at a swanky hotel in San Juan.\n\nReview 38:\nThe hotel has many positives, but for us, the biggest downside was the atmosphere. Generally, if you stay in San Juan, you'll be in the nightlife/club scene, not the beach scene, especially if you stay in the Condado area. We wanted to a hotel on mainland Puerto Rico, but we wanted the beach scene. We later learned that we should've stayed at Gran Melia in Rio Grande or El Conquistador in Fajardo for a tranquil, beach setting. But I do recommend staying your first night at Conrad Condado Plaza to visit Old San Juan (for restaurants, shopping, and the forts) for your first day, then head onto Gran Melia or El Conquistador. Good things Conrad Condado Plaza has: great views (waves crashing against rocks, ask for 3rd floor ocean view), very comfortable beds, clean rooms, large balconies, large bathrooms, and nice/helpful staff. You can easily rent a car to drive from San Juan to Rio Grande or Fajardo, both Enterprise and Avis are within walking distance from the Conrad, and the drive to those cities from San Juan is only about an hour.\n\nReview 39:\nReally enjoyed my 4 nights here. Staff was very friendly and helpful. Special thanks to Katisha at the front desk for her help with the early check in and a great room facing the ocean and for just be over all pleasant to deal with. Room was clean and spacious, with a large balcony. Pools were very nice. Fitness center has everything including whirlpool an sauna and more machines than you find at most. the beach is nice enough, one tip though..walk just across the bridge plus a couple blocks by the baseball stadium is a really nice public beach with a reef blocking the waves. worth the walk.\n\nReview 40:\nWe experienced many problems at this hotel including: A non-working phone A safe that was not secured to the wall No internet access Poor elevator access A protest by the hotels union at 6 AM A fire alarm at 5 AM the next morning And the continental breskfast was very bad. Also other guest had to deal much worse problems including flooded rooms and lost reservations. It's no wonder a major chain dropped their brand from this hotel. The pool area was nice but the beach was a very small public beach. The ocean view rooms which had a nice view. Also the renovated rooms (make sure you ask for a renovated room in the OCEAN WING) did look pretty, but it did not make up for the many problems we experienced on our trip. I would not stay at this hotel again under any circumstances.\n\nReview 41:\nThis was a great place to stay. We only stayed one night after a cruise and I wish I could have stayed longer. Its right on a busy street with many places to eat and there is some nice places inside the hotel to eat ( and a casino). We had a ocean view room and it was great to hear the waves at night. It is a 20 dollar ride from the airport one way and the bell hops will call a taxi and they will hold your luggage at check in or check out if you have some site seeing to do.\n\nReview 42:\nWe stayed at El Condado Plaza from March 24-27. the place is ok. outside is beutiful but we enden up missing some items from our room (2 perfumes to be exact) The hotel just about 1wk ago credit our credit card for the amount of the items but is just going thru the aggravation. Really, put your items away, even the ones you wouldn't think anyone would be interested in. Otherwise, good experience.\n\nReview 43:\nUnless you get a really cheap deal, this place is really not worth the money. The staff is nice enough but does not follow through on ANYTHING asked. You must bug them every few hours for anything. We asked many times for a crib and finally got one right at bed time. Rooms were not ready until dinner time and they never called once ready. Walls are paper thin here; worst I have ever experienced. I was quite surprised by this. The pools are nice and being next to the beach is a plus. Reasonably priced food is within walking distance.\n\nReview 44:\nThe location on the water is beautiful, not much of a beach, though. Our room's furniture was beat-up, the bathroom light fixtures were falling off the wall, and there were tiny black bugs everywhere. The service was VERY poor and the food and drinks were TERRIBLY expensive for what you received. The hotel felt very overcrowded. For a wonderful dinner within walking distance, try Ropa Vieja and Ajili Mojili (excellent Puerto Rican food).\n\nReview 45:\nWe just got back from an excellent stay at the Condado Plaza! When the lady and I were trying to find a nice hotel in San Juan, I came across their website. From the pictures, it looked beautiful - which it was! I then read review upon this website and came across Henry Neumann and he ensured us that we would have a great stay - and they delivered. The room was beautiful! We had an ocean view room. The pictures on their website really do show the actual product! Most of the staff we came across was nice, some need a lesson in hospitality. We ate at the italian restaurant - while the portions were great, the food was just so-so. They were putting the finishing touches on the swim-up bar, which was a nice touch. The staff poolside made sure we always had a drink in hand. Beware though - Drinks are VERY, VERY expensive! Beach is small, but does the touch. Overall, we had an excellent stay! If San Juan is ever in out travel plans, we'll stay here again in a heart beat!\n\nReview 46:\nOutside of your room and the dining, this hotel is outstanding. The room is poorly maintained for this level of hotel - dirty room, stupid flooring, marred surfaces, and really awful lightening. The floor is ceramic tile throughout the room. We slipped several times after shower or returning in our swimsuits. There is a huge florescent light between the beds that limits your ability to watch TV with it on. When we first arrived the room was very dirty - hair everywhere, hygiene product spills in the bathroom, and one wall has drips of a spilled beverage running down the wall. All food at this hotel is over priced. We got $15 coupons for breakfast at the Cafe Caribe which made it reasonable. The Varita, Steak Tavern recommends men wear slacks - there is no reason to do that and most people were in shorts. The food was flavorless and the waiter was stuck up. Also very expensive for what you get - two adults and a child was $134 and we ate light, The staff, atmosphere, and location are very good. Aqua pool area is very nice - that food is pricey. Waitresses all wonderful.\n\nReview 47:\nThis hotel is top notch in my book. Don't believe some of the earlier nit picky reviews you may have read. The room is plenty spacious with a great bathroom and great views from the ocean view room that we were upgraded to for our pre cruise stay. The grounds and the pools were beautiful and the beach area was ideal for the small area that the hotel has available to use as a beach. The staff we encountered were all very friendly and helpful. The style of the public areas and rooms is very modern and \"cool\" and you would enjoy it no matter what your age group and we are in our 50's. We didn't get a chance to eat in the main restaurants but the cafe next to the casino was great for breakfast and the price was reasonable for the food and the view. It is an easy short cab ride to the Pan American pier from where Princess and Royal Caribbean ships leave.\n\nReview 48:\nThe Condado Plaza is a high rise motel with upscale prices. We stayed for a week from Christmas to New Year's Eve and were very disappointed. Staff were friendly and responsive. We should know because we had to ask for so many problems to be corrected such as: banging air conditioner, flickering lights, coffee and shampoo in room not replaced, room never vacuumed, etc. We gave up on asking for the filthy windows to be cleaned. The Italian restaurant had the slowest service, waiters with attitude and several meals were sent back because they were inedible (mealy pancakes and a cold, dried out hamburger). The $10 hot dog at the pool was a joke and the extra $5 for a few french fries was and insult. By the way, a note to the poolside cook, fish and chips does not mean fish and potato chips! This place just does not get it. Try the Marriott or La Concha just down the street. They are both hip, beautiful and even a few dollars less expensive.\n\nReview 49:\nI will not bore you with more of the same negative feedback as everyone else, but this is certainly not a four star hotel at all. The parking and conceirge staff seem irritated by questions as if someone vising should just KNOW. I would never stay here again, not for $250-$350 per night. Customer service is lapse. In the room, the closet and coffee maker are in the bathroom, mildew in the shower. I also do not believe they wash the bedding after every guest leaves,.. I was just thoroughly turned off.\n\nReview 50:\nMy friends and I stayed at the hotel. Everything was going well until all of us woke up with our bodies covered with insect bites. As we walked through the hotel, we also noticed that other guests were covered with the bites as well. This made us think that there was clearly something in the hotel. We spoke with a manager who changed our room. However, we had additional bites the following day. Not to mention, we were itching for the entire trip! It was very uncomfortable!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33341, "query_start_index": 33343, "query_end_index": 33343, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 553, 871, 1084, 1410, 2450, 3058, 3852, 4478, 4960, 5600, 6515, 6855, 7182, 7518, 8322, 8611, 9162, 10181, 11093, 11414, 12288, 13181, 14137, 15195, 15552, 16070, 16869, 17128, 17886, 18514, 19517, 20180, 20622, 21682, 22536, 23068, 24032, 25092, 25703, 26499, 26990, 27402, 27953, 28407, 29399, 30497, 31371, 32335, 32853]}
{"id": "2514921", "pid": "2514921", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nbooked this hotel because of the rave reviews about it it was nothing special rooms clean but small ours had a reasonable bathroom friends was very tiny shower room female staff on reception were very good barman seemed to have not muchtime except if you were buying very expensive champagne prices for drink very expensive in hotel and area eg two whiskies two small beers ranging from 20pounds not euros to extorionate 35 pounds depending on bistro do not know how the parisians can afford this watch out for taxis only take four people if you beg from station to airport around 60 euros but again had to beg tham to take four the montparnasse area seems to be expensive would choose another district if we go back louvre good value eifiel tower bit dissapointing only one side working delays to go up about 4hours sacre coeur well worth going to see the waiters can be rude but do not tip as there was always a service charge on your bill even in cafes and pubs\n\nReview 2:\nLast stayed at this hotel in 2004. Then it was smart, reasonably priced and newly refurbished. This time around it was dated, expensive, tatty and not very clean. The room was quiet apart from the usual plumbing noises. It looks as if is it hasn't been decorated since 2004.- Seriously. The sink was cracked. I found someone's hair in the shower which was stained. The room cost 220 Euros a night. Breakfast was an additional 16 Euros a head. The area is good and it is near the Metro. La Coupole is nearby and does a very good breakfast in beautiful surroundings for 8 Euros.\n\nReview 3:\nHad a fantastic stay in this hotel - staff were wonderful. Service was flawless. I'd recommend this place to anyone wanting to stay in a great spot in Paris. Looking forward to staying at this hotel again on subsequent trips to Paris also. Nearest Metro Station : Vavin (Line 4)\n\nReview 4:\nLenox is in a great location in the heart of Montparnasse - convenient Metro stattions at either end of the street and plenty of restaurants and supermarkets close by. Staff were very helpful and friendly and rooms (although a bit on the small side) were comfortable and well appointed. Breakfasts were very good and a great way to start the day. Would definitely stay there again and would happily recommend it to others.\n\nReview 5:\nStayed at hotel on business. Location is convenient for underground and in a good location for restaurants. The hotel is functional with good clean rooms. Satff friendly and helpfull. Only critisism is the room I was in was quite noisy, It was on first floor directly over the bar and facing onto the street so could hear music untill 1-2 in morning. Also deliveries to local shops and restauracts seem to start at 5am with a street facing room this was very noisy. On holiday this may not bother you but having to go to work the next day was not the best.Overall an OK hotel but noisy. If staying on business again would probably look for another hotel\n\nReview 6:\nWe had high hopes for the Lenox after reading the reviews on TripAdvisor, I can only guess that mgmt had changed since then. When we checked in, our room was not ready. I specifically requested and confirmed a room not next to the elevator, and the first room they gave us couldn't be closer to the elevator. After having to throw a pretty major fit to get any attention, they moved us to another room that was also a bit larger. The bathrooms are very small, even by Paris standards. I mean you cannot take a shower without getting everything in the bathroom wet - the whole bathroom is maybe 12 sq. ft. - no kidding! The staff is less than helpful, and breakfast is not included in your rate, even if it says it is! They will charge you another 15 Euro for it per person. The neighborhood is nice and you can walk to many nice restaurants. Very close to two Metro stops.\n\nReview 7:\nPlus points. Great location.Good restaurants nearby. Easy access to Metro. Polite,pleasant staff. Clean rooms. Comfortable beds, Minus points. I'd read the reviews so decided to e-mail the hotel & requested a quiet room, Our room was so noisy we hardly slept during our two day stay. The walls were paper thin & we could here every sound from adjoining rooms. The street outside was noisy early in the morning even though the windows were shut.. The lift was out of order. (some rooms were on the 5th floor) The TV didn't work. The room was too hot & it seemed impossible to regulate.\n\nReview 8:\nWe had a very nice time in Paris, very much so due to the nice hotel at an affordable price we stayed in. We thought the area in which it was situated was very nice (Montparnasse) and a convenient starting point for all the sight-seeings... We walked a bit around and for those longer streches we bought a 3-day card at the Metro in order not to bother about tickets all the time. Very nice and welcoming staff at the hotel. Very accommodating and even offered an upgrade of the room. Some noice from the street during the weekend, but would like to know where you don't get that in Paris... Clean rooms, and very good standard! Would stay again!\n\nReview 9:\nwe loved our stay - we were automatically upgraded to a larger room which was beautifully decorated. the bathroom was a decent size and spotless. the honesty bar was beautifully set up and the location was perfect - removed away from touristy areas to feel truly local yet right on two train lines. we would definitely stay here again!\n\nReview 10:\nStayed for a night only but was plesantly amazed at the level of service and the charm that often lacks in many \"so-called\u201d boutique/hip/charming hotels. Rooms are small including club rooms but if you want to spend an extra 50-90, you can get an upgrade to a suite. The suite that I was given was immaculately furnished with original furniture and a comfy bed. Views were restrictive but it did not matter much. Some other rooms had balconies but overlooking a busy narrow street! Bathroom was very good size with and good fittings and toiletries! Room had tea/coffee facilities as well as wireless internet. Breakfast was served in the room and was not bad. Overall had a great stay!\n\nReview 11:\nWell placed near two Metros and excellent restaurants. Clean, comfortable (with small but not cramped bedroom), usual splash problems with over-bath shower and half screen, plenty of hot water, reasonably quiet, breakfast satisfying (although not cheap), lift small but works, aircon efficient, bar excellent, plenty of English inside and out, rates reasonable for area. I'll be back.\n\nReview 12:\nThis is a great little hotel for the money. We booked through Orbitz and paid $140 a night which I think is a real bargain in Paris. We spent very little time in our cozy room so we thought it was a great deal. Pros: The bed was super comfortable, the location was fabulous with wonderful creperies, bars and restaurants. The staff were very helpful, the hotel bar is nice and cozy. Cons: The bathroom and shower were a little cramped and water was slow to drain. All in all a great experience.\n\nReview 13:\nThis was our first stay the Lenox Montparnasse and it will be the first hotel I look into whenever we return. The hotel boasts a great location- near restaurants, shops and movie theatres, and a short walk to the Vavin Metro stop. The hotel offered free wi-fi and in-room movies. The breakfast was good, though at 15 Euros per person a little pricey. Our room #45 was small as was the postage-stamp size bathroom, particularly the shower. Rooms facing the front as did ours, can be noisy at night- loud people on the street and early in the morning - garbage and recycling truck. However, the double paned windows significantly reduces the noise. All-in-all this is a WONDERFUL hotel which I look forward to returning to many times.\n\nReview 14:\nI stay at the Lenox about once a month and have stayed at many hotels around Paris of different standards. I think it is a great hotel for the price you pay. If you aren't a regular Paris hotel visitor you have to bear in mind that rooms in this price range are always very small. On the plus side: - price - clean, stylish rooms - large bathrooms (for Paris) - great breakfast (try to get included in the rate) - (long) walking distance to most of the left bank On the minus: - the immediate surroundings are not beautiful. The 14th is not the top spot (for my taste)\n\nReview 15:\nThe staff exceeded my expectations. Very friendly, knowledgable,and helpful. The rooms were very comfortable and clean. A great location to immerse yourself in a great neighborhood and live like a parisian...not a touristy area. Also close to the most beautiful park in Paris, Jardin de Luxenbourg for relaxation or exercise. If I return to Paris I will stay there again.\n\nReview 16:\nMy daughter chose The Lenox after a recommendation from a coworker. The location between two Metro stops (Vauvin and Edgar Quintet) made it easy to navigate around Paris. The hotel staff was extremely helpful -- especially Julia who spoke excellent English. We chose not to have breakfast at the hotel because it seemed pricey (quoted 16 Euros). There were so many quaint cafes and food shops around that served our needs better. Be sure to try out the Italian food deli on the corner -- excellent grilled vegetables marinated to perfection. The hotel room was on the small side but we thought the bathroom was more than adequate. Watch out for the shower partition because it is easy to flood the bathroom.\n\nReview 17:\nWe had no idea what to expect as we booked this online - but we were very pleased with the results. Best thing about the hotel - LOCATION. Steps away from the Metro, but within walking distance of many of the great tourist spots too! Plenty of great restaurants nearby as well. Just a great spot - very clean - very friendly - with free internet access right in the lobby. Breakfast was included for us - and it was a really nice spread - both hot and cold. I would certainly recommend this hotel as great middle of the road accommodations - (with regard to price and frills). Only \"drawback\" - as with most european hotels - rooms are a bit small - but we were fine with ours!\n\nReview 18:\nThe Lenox is in beautiful Montparnasse on the Left Bank -- it's newly renovated, clean, convenient to the Metro, and the staff were all extremely polite and helpful at every turn. Would stay there again in a heartbeat.\n\nReview 19:\nLoved this hotel. We were very happy with our room (no 36). it had a little balcony, and being able to open the window onto the balcony was great. (we did pay for upgrade to the 'club room' ). Location was great, lots of resturants and bars nearby. Metro on your doorstep. Recommend the Montparnasse Tour, great views of the city. A picnic in nearby luxembourg gardens is a must.\n\nReview 20:\nWe stayed at the hotel in September, 2011. The service was excellent, the staff friendly, helpful and knowledgeable. This is a compact hotel in the heart of old and very busy Paris. Its room furnishings are up to date and its lobby/bar room nicely decorated. We found the TV can also be used to access the internet which is useful. When we return to Paris, we'll book this hotel again.\n\nReview 21:\nThis hotel was excellent. The front desk staff was very helpful, giving recommendations for trains and helping with our lost luggage. There is a central computer with FREE internet access and the breakfast was wonderful. The rooms were small, but we assumed this was standard for Paris. I would definitely stay here again.\n\nReview 22:\nI stayed at Lenox Montparnasse for 4 nights and the saty was very much lovely and comfortable. I stayend in room 51, a double bed with bath + shower, though was originally adviced only with shower...! The room was very clean and sophisticated. Staff were all nice and friendly. Location was perfect! You can use both Metro Line 4 (by Vavin station) and 6 (by Edgar Kuinet) and both stations are within 5 mins walk. FranPrix is only 30 seconds away. I will definitely stay with Lenox Montparnassse again next time I visit Paris!\n\nReview 23:\nThis hotel may not be in the heart of all the tourist attractions, but that was actually one of the reasons I chose it. It is in a very nice area just a couple blocks from Luxembourg Garden (very large and pretty park to stroll or chill on a bench). Hotel offers a breakfast but there is also a Boulangerie on the street. For an inexpensive breakfast, grab a pastry and take it to the coffee shop on the other side of the street. Musee D'Orsay is about a 20 min walk. If you stay here, Tour Montparnasse is about a block away - go up to the top of the building (small fee) for a great 360 view of the city. Also 1 block away is Montparnasse Cemetery for a very quiet stroll. And, the catacombs are very close by as well. If you dont like street noise, ask for a room away from the street - I woke every morning around 6am to the sound of garbage trucks and street cleaners (which lasted about an hour). Great Restaurant: Le Timbre\n\nReview 24:\nAs a frequent vistor to Paris, I stayed for two nights at this hotel last week, having had it booked for me by a company I do some work with. Very characterful, with an \"honesty\" bar, free wifi (once I had got the code accepted), room a bit tiny with hardly any space around the bed, decent-size flat screen TV, but with only French channels. Not a problem for me, but could be for others? Price at \u20ac180 per night seemed over the top for Montparnasse, or am I simply getting out of touch?\n\nReview 25:\nIf we hadn't been referred to this hotel, we probably wouldn't have found it. The rooms were small but very nice and the staff were wonderful to us during our stay. The morning breakfast buffet was great and the afternoon and evening honesty bar was a relaxing way to end a busy and fun day. The location was perfect for sightseeing, dining out and shopping. Grabbing a cab was quick and easy to get to sites further away. We loved our stay and would definitely stay again.\n\nReview 26:\nMy Husband and I took my wheelchair bound Mother-in-law for a three day short break to this hotel and couldn't have made a better choice. Reception staff were very helpful, always smiling and spoke better English than us! Adjacent rooms to the rear of the hotel overlooked the courtyard and proved to be clean, comfortable and quiet. The shower was as powerful as previous reviews had led us to believe. The hot and cold breakfast served until 11am everyday was a nice touch, as was the honesty bar. The lift, although small, took 2 people and a wheelchair with comfort. There were a variety of restaurants within walking distance as were a number of major attractions (Effiel Tower, Luxembourg Gardens, Notre Dame and the Montparnasse Tower). We've already recommended this hotel to friends and have only been back 3 days!\n\nReview 27:\nThe staff were gracious and very helpful. The hotel is in a central area with many small grocery stores and lovely bakeries nearby. The room was large and very well appointed with a view over the back courtyard. We would definitely recommend this hotel. We were close enough to walk to many sights.\n\nReview 28:\nOur 10 day stay was perfect. The hotel staff were extremely friendly and helpful. Our room was a good size and our bathroom was quite large - both were very clean and had everything we would need. The staff was very happy to help us with additional needs as well (such as ice buckets and calling for taxis for us). And the location was perfect: close to great restaurants and 3 metro lines, but tucked away on a side street that it was very quiet for sleeping. We both were very happy with every aspect of the hotel and will definitely stay there again the next time we visit Paris. Which hopefully will be soon!\n\nReview 29:\nI stayed at this lovely hotel with my boyfriend in june 2010. We had a great room with a small balcony overlooking the street. The staff was very helpful and freiendly, and assisted us with maps and directions, restaurants, and even sorted out our train journey from Paris. We also had free internet in our room and could get information that way, too. The location is good, with several metro stations nearby. It took about 30 minutes to walk to Louvre, and there is a lot of great neighbourhoods on the way.\n\nReview 30:\nThis is a fine hotel for its value and location. The staff is extremely friendly and service-oriented. The rooms are typical Europe-small but clean and fucntional. The walls are thin. I recommend requesting a high floor to avoid noise from downstairs and people climbing the stairs. Noise fades later into the evening. The neighborhood is great with plenty of places to enjoy. Don't miss the crepe window at the Cafe de la Place just down at the West corner of rue Delambre. The Vavin metro station is stone's throw from the front door of the hotel. Easy walk to the station.\n\nReview 31:\nMy husband and I enjoyed five nights at the Lenox. It is conveniently located near two Metro stations, that are very easy to manage. On the same street of the Lenox, there is a grocery store and pastry shop. There are plenty of restaurants in the Monteparnasse district. The hotel staff is extremely friendly and helpful. We enjoyed siting in the bar area. The hotel rooms are small, which we were expecting. They are very clean and managable. The only concern with the room was with the size of the shower. My husband is tall and was uncomfortable showering each day. The free internet service was very helpful in staying connected. They also have a computer in the lobby for use. We would definitely return.\n\nReview 32:\nWould definately recommend this hotel. It was in a great spot, easy to reach metro stations and get around Paris. The rooms (as people have pointed out already) are small but they really are perfect for a short stay. The shower was also lovely. We e-mailed ahead after reading some reviews about noise and asked for a room on a higher floor overlooking the small courtyard at the back - which we got, so we had no problems with noise. The best thing about the hotel has to be the customer service. I have found in many places I have stayed that staff can be quite rude and unhelpful - here, however, they were extremely helpful and very friendly. The honesty bar was great - a lovely spot to have a drink at the end of a long day. On our last day we left our luggage with the hotel after check-out, and after a lot of walking went back to the hotel and were told to help ourselves to tea and coffee before leaving for our flight, which was great.\n\nReview 33:\nHave stayed in this area several times before but not in this hotel. Montparnasse is a great base for exploring Paris. Within walking distance of Jardin du Luxembourg and of course the Tour Montparnasse. It also has a nice \"village\" feel about it - with a street market and an excellent range of cafes, restaurants etc. The Lenox Montparnasse hotel is centrally located within a short distance of two Metro stations. Very clean, comfortable and well-equipped with a very friendly atmosphere. Reception staff were all very pleasant and helpful and small details like the \"honesty bar\" help to give the feeling of being a welcome guest. Room was small but had everything you could ask for. Would definitely go back there next time.\n\nReview 34:\nCould not have been more pleased with the hotel and staff! Great location, with bonuses such as very near train station, subway, banking, great restaurants, wine shops, deli, and grocery. Had many restaurants within walking distance. We had a club room and was far above the standard in europe and bathrooms were great! TV was limited, but hey, you're in Paris-you should be tired and ready for bed after taking in the sites and eating fab. food! Will definately recommend to friends! !\n\nReview 35:\n10 out of 10 points for the location of this excellent hotel.Plenty of little shops, supermarkets, patisseries, even a laundry in walking distance.Furthermore a multitude of restaurants, bars and caf\u00e9s iall price categories within several metres of the hotel. Tour Montparnasse in 5 minutes on foot, Jardin du Luxembourg in 10 minutes on foot, Concorde to be reached in 15 minutes by metro. The district itself is great and still bearing a typical non-touristci parisian atmosphere. The hotel itself was perfectly clean, cozy and comfortable altthough the rooms were a bit on the small side.Perfectly courteous and helpful staff, speaking excellent English. Singular drawback was the bad quality of the WLAN Internet, but it didn't matter much for us. I can't comment on the breakfast, because we ate always in different patisseries and cafes (it was cheaper this way). We would definitely come again here the next time.\n\nReview 36:\nWe stayed at the Lenox Montparnasse for 6 nights in June. I booked it after reading the many positive reviews on TA. It did not disappoint one bit. It's in a perfect location with a market, ATM, and bakery on the same street; with delicious restaurants and the metro literally around the corner. It was nice to be a few metro stops away from the heavily touristy areas. I highly recommend relaxing after a long day at their Honesty Bar, it was a nice way to wind down. The staff was wonderful and very accommodating; like others have posted, they do speak English and are more than happy to assist you with any questions. The rooms are on the small side, but I thought that added to the charm, and we had no problem fitting our luggage in. All in all, it was a wonderful stay, and I highly recommend it!\n\nReview 37:\nI don't know what good things to say about this place that haven't been said so many times before in other reviews. I booked two nights here on the strength of these reviews and found that it was even better than I'd been led to believe. From the moment we arrived (earlier than check in time) to the moment we left, the staff couldn't have done more for us. The room is spacious for a Paris hotel; the bathroom huge; everything so clean; crisp white linen; fluffy white towels; free wifi; free newspapers; great location close to metro stations, shops, restaurants and the best creperie in an adjoining street - I just couldn't fault it. For the price I don't think anything would beat it. I'll definitely stay here again if in Paris.\n\nReview 38:\nEasy direct access on route 4 from Gare du Nord to Vivan by metro then 150 yards and you're there. Warm welcome and lovely room. Lots of cafes and restaurants to choose from within easy walking distance. Short metro hop to all major attractions though we opted to walk. Louvre to arc de triomph was lined with Christmas booths. Street noise late at night and early in the morning was the only issue for us (room 205) but that was only noticeable when we left the windows open. Maybe get room on higher level next time.\n\nReview 39:\nAfter spending hours looking at the reviews of other travellers staying in Paris I finally decided on Hotel Lenox. I could not have chosen anywhere better. Firstly it is in a beautiful part of Paris, called Montparnasse and is surrounded by quaint cafes and incredible seafood restaurants seemed to be on every corner. It is a traditonal Parisian style Hotel with geraniums growing on the window ledges and my room looked onto the small bustling street. The rooms were larger than I had hoped, the bathroom was uptodate with a great shower, the hotel is serviced by a lift and there is a small bar off the foyer where Eric makes a good cocktail!. The reception staff could not do enough for us and I will definitely stay there again and recommend it to friends.\n\nReview 40:\nStayed for 5 days for an anniversary holiday June/July 2010. The room was very clean and nicely decorated, with a very comfortable bed and great shower. There was free wi-fi available in the room, even a good internet connection through the T.V. if you didn't bring your own laptop! The hotel is in a excellent location - on a street with a fromagerie, a number of bakers, bars and restaurants. At one end of the street is a metro line to the Eiffel Tower/Arc de Triomphe (10-15mins), and at the other end of the street a metro line to Gare du Nord (handy if you're arriving by Eurostar!). The staff were VERY helpful, speaking very good English, but also replied more slowly when we tried our broken French (which was appreciated).\n\nReview 41:\nMy boyfriend and I just returned from a 7-night stay at the Lenox Montparnasse and had a fabulous experience with the hotel and the staff. All of the desk staff were helpful and spoke English well. We stayed in a club room and had a nice little balcony facing out onto the street. I am a very light sleeper yet I had no problems with the street noise and we were on the 2nd floor facing the cinemas. There are so many wonderful cafes nearby and we particularly enjoyed La Rotonde on Boulevard Montparnasse. The two local metro lines made access to all attractions very easy. I recommend the Lenox Montparnasse without hesitation.\n\nReview 42:\nI had a wonderful, 4 night stay at the Lenox Montparnasse. I arrived at 9am directly from the airport. Since my reserved room was still occuppied, they upgraded my room, so that I could immediately recover from the overseas flight. The service was excellent and the room was very comfortable. The Montparnasse area is also excellent and surrounded by a wide range of restaurants and metro lines. I will stay here again on my next trip to Paris. I had stayed at other hotels on this street on previous trips, and the Lenox is by far the best!\n\nReview 43:\nThe room and facilities were scrupulously clean, the bed very comfortable. The room was compact but for our use as tourists, quite adequate. The situation is very convenient, the Metro line from Gare du Nord (Eurostar) has a station not much over 100 metres from the hotel entrance. With another Metro line station at the other end of the street about the same distance away. There must be a couple of dozen eateries within 200 metres, ranging from tiny sandwich bars and bistros to very large restaurants ands also fish restaurants.\n\nReview 44:\nIf you want to feel like a local - this is your hotel. In a lovely neighborhood that has wonderful pastry, cheese, and wine shops. Restaurants at every corner .Two metro lines are with-in a 5 minute walk from the hotel (one line goes to the Eiffel Tower the other to Notre Dame). The Rosebud is a wonder neighbor bar that I highly recommend and you end your day with a spectacular cocktail (the Irish coffees\u2019 are the best!). The room is cozy and clean. The bathrooms are fabulous (larger than normal, great water pressure, and clean). The staff is very nice \u2013 beyond accommodating. Afternoon tea was lovely and a nice rest before you venture out to the evening air. In room email was great! We sent the family updates every night and we didn\u2019t have to find a internet caf\u00e9. This was my second stay at the Lenox Montparnasse \u2013 and I highly recommend it.\n\nReview 45:\nMy husband and I spend our wedding night at the Lenox Montparnasse and we'll always keep a fond memory of this hotel. The entire staff was friendly and welcoming, and the room was cozy, warm, calm and impeccably clean. I appreciated details like the fuzzy bath robes, the quality bath products, and the services like the delicious breakfast in bed, always delivered with good humor. We left well-rested and relaxed. This place is a jewel.\n\nReview 46:\nEasy to reach from Gare du Nord - straight down to Vavin metro station. Five minutes walk from the Jardin du Luxembourg, Hotel Lenox is on a quiet street on the left bank. On arrival thought that the room was too small to be a 'Superior' so questioned this at the front desk. Very polite staff confirmed it was right but moved us without a quibble to room 43 which was bigger. (See pics for floor plan). Parisien hotel rooms do seem to be smaller than in the UK and the big room on the hotel website is a 'Junior suite'. Room was clean and in good repair - everything worked well and all the staff, including the cleaners were really friendly and helpful. Didn't go for the 16 euro a head buffet breakfast but found the great patiserie/cafe just down the road to be a source of great coffee and pain aux raisins. Tip get a 'superior' room ending in '3' or '6' for more room!\n\nReview 47:\nLike all the Review, this hotel was perfect for our stay. Super close to the Metro with tons of stores/restaurants/shops within walking distance. Grocery store practically next door was a huge plus. Room were comfortable and clean. Somewhat small but definitely manageable for 2 people. Free Wireless Internet unlike the hotel in London we stayed at. Staff was super friendly and helpful. Hotel has a \"Honesty Bar\" throughout the night which I thought was kind of cool.\n\nReview 48:\nI stayed at the Lenox Montparnasse for eight nights and really enjoyed it. The hotel is clean, well appointed and very comfortable. Of course the rooms are small, but it's Paris! All rooms are small in Paris but the ones at Lenox have lots of storage space and plenty of places to stow your clothes and make it feel like home. The staff was lovely. So helpful and polite despite my awful French. They speak English wonderfully and will teach you a few words if you ask. (Definitely get used to saying your room number in French so you can tell the hostess each morning at breakfast). The included breakfast every morning was great. Always plenty of spaces to sit and croissants to fill your belly. I will definitely stay there again. So convenient too. Just steps away from the Edgar Quinet metro stop and Vavin as well. Then another few blocks and you are at the Montparnasse metro station and the huge Gare Montparnasse. You have access to tons of metro lines and the regional trains as well! The neighborhood is vibrant and great to walk around day or night. Loved it.\n\nReview 49:\nThis small hotel exceeded our expectations. The staf was incredibly friendly and helpful, the location, with two metro stops nearby, is excellent, and the room was very comfortable. At the end of the day, we enjoyed the pleasant lobby and honor bar and breakfast in the same location each morning.\n\nReview 50:\nThis hotel was very easy to access from Paris du Nord Eurostar (one metro line, quite a few stops but quick enough). It was also very easy to see all the sights from here. The room was clean and lovely. Ours had nice big windows with a view over the courtyard of another hotel behind it. The bed was very comfy and the decor was nice. The shower was also very decent. Free tea and coffee were available at the bar and an honesty bar system operates for the rest of the drinks. The staff were very helpful and efficient. I got a good deal on the room via an early booking on hotels.com. This was definitely more than I expected for my money from a Paris hotel and I'd recommend it to anyone. Oh, and the area was good too with lots of brasseries etc (not the most veggie friendly but it is Paris!). There's even a lovely boulangerie (boasting excellent croque monsieurs, so I'm told), a cheese shop and a wine shop on the same street as the hotel!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31292, "query_start_index": 31294, "query_end_index": 31294, "truncation_seperator": "... 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{"id": "2516216", "pid": "2516216", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFirst impression - the Elm House does not seem to be a typical Best Western, with a homely and intimate air as you walk in, and no sign of corporate conformity. Staff are incredibly friendly and helpful, and the rooms well appointed with his 'n her basins (she gets the bathroom!) Lots of space, and comfortable bed lends itself to a good night sleep. The Inn is on quite a busy road, but the traffic dies down a lot overnight, and the gentle hum of the aircon diffuses any other street noise. The dining area is lovely, with the sun streaming in, breakfasts are a real treat, and later on in the day provides a warm and ambient setting to savour a complimentary glass of wine and muffin. Great position, not too far from downtown, and the Valley, which is what Napa stands for. A fine B&B, liked it a lot.\n\nReview 2:\nFirst of all, the picture on the Trip Advisor site is not the Elm House Inn. We were booked for 4 nights and left after a most uncomfortable sleep the first night. I should have been smart enough to spot it when we checked in, but I did not. The bed had two major indentations running from top to bottom where people have slept. I felt like I was in a trench and awoke with a sore back. While the girl at the desk offered us another room, she said she had spoken to the owner and he told her all of the mattresses were the same. This inn is also on a major road and from about 4:30 a.m. on the noise from the traffic kept me awake. As this is California, there is no need for double pane or insulated windows, so there was nothing to keep the traffic noise out of the room. I had no difficulty from them canceling the rest of my booking and we moved on to another hotel.\n\nReview 3:\nLovely Inn. We recently stayed here during a weekend trip to Napa. Our room was well appointed. The Inn has a secret garden in the back. Breakfast was prepared and ready for us daily. There was always a nice snack in the evenings when we arrived back at the Inn. The staff was friendly and helpful. They are well organized and able to get you suggestions on restaurants and area attractions. I've attached a picture of the main lobby that I took - we stayed right before Thanksgiving.\n\nReview 4:\nNot sure what more I can share that hasn't already been stated, but the EHI is wonderful. It's charming, exceptionally clean, quiet and has a FANTASTIC complimentary breakfast. It's the best of a hotel and B&B combined. We stayed in a \"king bed, no smoking, garden view\" that was actually a separate building from the main building (separated by a short, 30 second walk through the garden, past the spa). The room was enormous with a separate sitting area, desk, a large bathroom with shower and a tub, a walk-in closet with another sink/vanity area, mini-fridge, free Wi-Fi, cable tv... The owners take great pride in making guests feel welcome and are happy to share information and recommendations on the area.\n\nReview 5:\nThis place is awesome. Simply put, it's one of the best bed and breakfast style places i have ever been too, even though thats not how it is listed. We just got engaged and were staying at this hotel and believe me that staying there was a real treat! In the afternoon they had warm cookies and for breakfast they fed us large belgin waffles. What more could you ask for? The inn staff were simply incredible and friendly all the time. Made us both feel like we were at home, especially since they decorated the lobby with Christmas decor. The bed was listed as a queen, but they were more like a king and were super comfortable. The only two very very minor complaints that i have is that the fireplace room isn't real wood (just gas), and the soap that is provided had some black spots in it which were kinda rough on my skin (natural to the soap itself). Other than those very minor complaints, this place is simply one of the best properties around!\n\nReview 6:\nCute place,nice people, good cookies, but it is like sleeping on the freeway. There is a very busy street right next to the hotel that leads to the freeway and the traffic slows down a bit around midnight but starts again at 0500. Granted I am a light sleeper , but I don't think anyone would put up with this. We even slept with the fan on and still the traffic was noisy.\n\nReview 7:\nMy husband and I took our first trip to Napa and stayed here. They certainly pay attention to all of the little details and it shows. Wonderful room, delicious breakfast, and chocolate chip cookies were amazing. Could not have picked a more perfect place to stay!\n\nReview 8:\nNot quite sure how this has made it to be number 1 in the ratings for Napa. We stayed in a room just off the main reception area....which was odd! As there were 3 in our room a rollaway was just left for us to set up but as we had just flown over 10 hours plus negiotated San Francisco's rush hour traffic we were all feeling rather jaded by the time we had got to the hotel. We had to totally redesign the room to accomodate the rollaway bed, something I believe should have already been done for us. Breakfasts were OK, apart from the waffles everything else was pretty average. The wine that was served in the evening was like vinegar, which was a shame when we were supposed to be in a major wine area! Not an exciting location so all in all extremely average...\n\nReview 9:\nBW Elm House Inn was a delightful Surpirse. Despite having the BW logo it has the look and feel of a B&B. Rooms were very well appointed and totally clean. Breakfasts were way beyond what one expects from a Best Western. Elm House owners and staff strive to make their guests' lodging experiences superior, and they succeed. Highly recommended.\n\nReview 10:\nWow! What are you people thinking? This is definately a 2 star hotel! Cookies and a good breakfast shouldn't make this hotel #1 on trip advisory! I was very disappointed. This is the first time trip advisory has let me down. The room was very old and outdated! Definately a typical Best Western or Motel 6 quality!\n\nReview 11:\nWe celebrated my mother's birthday in napa last weekend and stayed at the Elm House Inn. The Inn is cozy, with beautiful attention to the gardens and comfortable common areas inside and out. We sat in front of the fire with a bottle of wine and their delicious fresh baked cookies in the afternoon. When they found put that we were celebrating a birthday, they had a chilled bottle of champagne waiting for us in the lobby when we got arrived back from dinner. Nice touch! My sister has stayed at the owner's son's Best Western in Guerneville and said it had all the charm and great service that the Elm House had. Don't be put off by it being a Best Western. It is a lovely Napa inn.\n\nReview 12:\nRecently stayed there with our 6 month old son. We worried he wouldn't \"fit in\" to the quiet laid back atmospehere but every one was very nice and helpful. Pack n play was in the room when we checked in. He cried in the middle of the night two of the three nights we were there. We worried he woke the people in the room next to us but nothing was ever said. Breakfast was fabulous. Great way to start the day. Staff is very nice and knowledgeable about local restaurants. Very helpful.\n\nReview 13:\nIt has been a couple of years since we first stayed here - 4 couples celebrating my 40th birthday. We are now planning a return visit this October '07. While doing some research on TripAdvisor, I was pleased to see that the Elm House is rated as #1 by fellow travelers for the Napa region. This is without doubt one of the best values in the area. We are looking forward to our return vist to this wonderful and quaint Inn which is centrally located in the region.\n\nReview 14:\nThis was my second visit to Napa and I chose to stay at the Elm House again because of not only the great value, but because the staff there is so polite, accomodating, and helpful. My room had two double beds, a fridge, and was very clean and comfy. The breakfast in the mornings is outstanding...homemade oatmeal and waffles, cereal, juices...perfect. The location is in downtown Napa (a block or two down from central downtown) and is a good base location for exploring the valley. Napa itself is a great town to walk around and has great restaurants (Angele and ZuZus) were two awesome places we tried. I would definitely stay here again.\n\nReview 15:\nMy husband and I only stayed for a night while visiting the wineries in Napa and this hotel was a great surprise! The ambience is comfortable, the room was amazing and the staff so nice. We felt at home! the room we got had this huge bed, great amenities and all that you need for a nice romantic evening. We would definitely come back here!\n\nReview 16:\nWhere do I begin? Do I rave about the gorgeous room, the beautiful courtyard, the great staff or the 'extras' first? The room was amazing. I wish my home was this great. No awful hotel bedspread here! The bed was so comfortable, the bathroom was a dream bathroom and the chairs were comfy. The courtyard is well maintained and welcoming. The lobby felt like a grand sitting room. The staff was so friendly... they genuinely like being there. The extras: In season they have wine and snacks in the afternoons, cookies and cider/coffee in the evenings and yummy breakfasts in the mornings. Two words. Belgian Waffles. Cereal, bagels, yogurt, hard boiled eggs, juice etc. Right in downtown Napa, after dinner downtown an easy walk back to the hotel. I just hope I have a chance to go there again!\n\nReview 17:\nWalked in to the \"Inn\", and immediately wondered why Best Western would have ever allowed their name on the outside. Musty smell, poorly lit hallways, disgusting bedspreads, very small rooms. There was a fireplace, but you would have had to sit on the bed to even see the fireplace! Old rug in the bathroom. Poor quality facility for such a lovely part of the country... Best Western you better take a good look at this place with your name on it!\n\nReview 18:\nWould not stay any other place when I return to the Napa area. The owners and the entire staff go out of their weay to make you feel at home. The rooms are enormous and beautiful. The location and value are unbeatable. The breakfast in the morning and the cookies at night are absolutely fabulous as well. You would have to be crazy to stay anywhere else.\n\nReview 19:\nThis place combines the best elements of a hotel and a Bed & Breakfast. Hosts are gracious and helpful, the rooms large and comfy and the breakfast was exceptional. It was our favorite hotel of our trip through Russian River/Sonoma/Napa. It's an easy walk into town (20 min) along a nice residential street lined with several Victorian homes. We very much enjoyed walking into town and eating at the Allegria restaraunt - great food at a reasonable price.\n\nReview 20:\nWOW! Recently, my husband and I stayed at the Elm House for our anniversary. When we got there they had homemade chocolate cookies for us and so much information. We traveled thru the wine country with ease. The woman on the desk provided us with many coupons and great directions. We had such a good time there. Josefina did a great job on the breakfast which had Beligum waffels and fresh blueberries. We highly recommend this place, it is not your typical Best Western. Dean and Ashley Rubins\n\nReview 21:\nWe stayed at the Elm House Inn, along with 10 other relatives in 5 other rooms, and the weekend stay was excellent. Very pleasant staff and owners, the rooms are clean and very nice, the common area/breakfast/living room is beautiful, room-to-room and street noise are non-existent, and overall we really liked the place. Parking is free and easy, Hwy 29 and downtown Napa are only a few blocks away, and the neighborhood is very walkable. Our only issue was with a very loud bathroom fan that went on whenever the bathroom light was turned on.\n\nReview 22:\nHi. We had the pleasure of staying at this hotel in late Sept. The owners of the hotel were very helpful and went out of your way to help you with anything you needed. I bought some wine and was shipping it home, so they helped me out with providing me information on where to ship from and even provided me with packing tape. The hotel itself only has about 23 rooms and is more like a bed and breakfast. There is parking on both sides of the hotel. The hotel is located at a busy intersection, but the hotel itself is very quite. The breakfast is amazing and the staff really goes out of your way to make sure everything is well stocked.The breakfast had different muffins everyday, waffles to order, etc. This was alot different from your normal \"Best Western\" hotel. The staff, location, breakfast really make this hotel stand out. Also, every night they made fresh chocolate chip cookies.\n\nReview 23:\nThe proprietors are wonderful and so helpful. Personable, but to the level you wanted. All their suggestions were perfect. Room was quite nice. Breakfast was delightful.\n\nReview 24:\nWhat a special place. Small, intimate with incredibly attentive hosts. Fresh made waffles and baked goods in the morning, homemade cookies in the evening. We used this as our base to explore Napa and Sonoma wineries for three days. Our room was spotless and the bed very comfortable. The outdoor patio was a great place to share some wine after an exhausting day of tastings. The only con I can think of might be to avoid the rooms next to the breakfast room, they might be a bit noisy in the morning. Having said that I noticed that guests in those rooms seemed to enjoy sneaking out to take their favorite baked good and a cup of coffee back to their rooms for breakfast. We would stay there again in a heart beat. Illinois Travelers\n\nReview 25:\nWe reserved rooms 402 and 403 following the recommendation of previous Tripadvisor commentators. It is a B & B, and we were made most welcome and were served great breakfasts. The family were most helpful with recommendations for local restaurants and attractions. We would not hesitate to suggest that others to stay here.\n\nReview 26:\nWhat a beautiful little place. We stayed in Room 403 which overlooks a nice garden. This was in their new addition. Huge room that was just perfect. I would highly recommend what really feels like a B&B.\n\nReview 27:\nMy friend and I spent a day in Napa while in the area on a business trip. She booked this hotel and we were both amazing at the hospitality. Cozy hotel, incredible service, and the best banana chocolate chip bread you will ever eat. The homemade chocolate chip cookies at happy hour are also a great bonus. Will stay here again without question!\n\nReview 28:\nJust getting around to writing ths review, partly in response to some of those that suggest the Best Western Elm House inn isn't a great place. We stayed there in the couple of days after Thanksgiving last year. It's not the most charming inn I've stayed at, and the breakfasts are not gourmet -- though they are plentiful and throughly good. The room we had at least was *very* spacious and included a fireplace and full sitting room area. The inn was quiet, sunny, and pretty centrally located. It took us about 15 minutes to get to downtown Napa, which we did a couple of times, ending up walking about the town a fair amount which we'd never done when we stayed elsewhere. Most important, in an area full of overpriced or super-tacky lodgings, this is neither. The breakfasts included fruits, cereals, juices (not fresh squeezed, but we were not paying fr. squeezed prices either) and a freshly made waffle. I found the room attractive in its decor and I loved the spaciousness and the fireplace. Plentiful free parking and helpful staff was good too.\n\nReview 29:\nLoved everything about our stay! Excellent rooms, excellent staff, excellent breakfasts. Tom and Bertha were extremely helpful and welcoming. loved our experience at Elm House Inn. Would recommend this to anyone visiting Napa.\n\nReview 30:\nOur room was a very large (almost like an apartment!) king-sized room with a walk-in closet that included an additional sink, vanity and mirror. Everything was extremely clean. Large flat panel TV with HD. The included breakfast was wonderful--the usual continental fare plus oatmeal with all the toppings, waffles made to order, freshly baked breads and fresh fruit. Everyone we met on the staff was kind and helpful.\n\nReview 31:\nMy girlfriends and I could not have had a more pleasant stay. Tom was super accommodating upon our arrival and checked in with us throughout our trip to make sure everything was going smoothly. He even came to our aid when our wine tour had a reservations snafu in that they did NOT make any arrangements for us. (note: Shaw's Transportation was NOT a good choice, don't book with them). Tom called wineries to help us salvage the day. They really just went above and beyond at the Elm House Inn. Comfy rooms, wonderful breakfast, clean and quaint. Exactly what we wanted for our first trip to the Napa Valley. Ask about the coupon box -- we saved a lot with 2-for-1 tastings!\n\nReview 32:\nThis is one of the best bargain hotels I've ever visited, in Napa or otherwise. It truly is a bed and breakfast at a hotel price. The breakfasts are made to order plus a large continental assortment. The rooms are large and well appointed. The jacuzzi out back is in a pretty garden setting. The location was quite convenient to downtown Napa plus near the highway to Sonoma.\n\nReview 33:\nMy husband and I stayed in this hotel for one night. We had a nice, downstairs corner room. The personnel were personable, the continental breakfast was good. Great hotel for the price!\n\nReview 34:\nSpent two nights at Elm House (Feb 14 and 15) before heading out on our cruise to Mexico. Positive reviews on this site led us to this delightful property. Friendly and helpful staff, clean and well appointed rooms, great breakfasts on both mornings, free internet access, quiet common area and I could go on. While the following comments don't reflect on the Hotel - we did take Seth's recommendations on restaurants and did not enjoy either. Let me explain - We went to Porchellini's on Feb 14 - My wife fell ill about 30 minutes after eating and was in bed until 4:00 pm the next day. Yes - she missed the winery tours. The following evening we went to Cole's - while the steaks were tasty, we felt the menu was very overpriced. If we're ever back in Napa we hope Elm House is there to welcome us.\n\nReview 35:\nThis was the first of three hotels my husband and I stayed at during our vacation in wine country and it was by far the best. In addition to the phenomenol value, the hotel was charming, comfortable and VERY welcoming. Breakfast in the morning was marvelous, the hot tub was lovely after a day of touring wineries, and the staff was very helpful. We will definitely be back!! !\n\nReview 36:\nWe stayed two nights at this great hotel that is more like a b&b. Our room was very spacious and comfortable. The gardens out back are beautiful. Breakfast every morning was delicious. And the front desk staff and owners were very friendly and helpful. We will definitely stay here again.\n\nReview 37:\n3 couples descended on Napa for Labor Day weekend and we stayed at the Elm House... in one word, it was \"perfect\". I researched where to stay on Trip Advisor and decided to take a chance here after reading the reviews. I will just reiterate what others have said, recommend you get out of bed for the waffles, and let you know that you can't go wrong with this lodging choice.\n\nReview 38:\nMy wife and I have stayed at this property a year ago in May and liked it so much, that when we went to Napa this time there was no question about where to stay. We have booked on the Best Western Site and wrote to the hotel directly to let them know it was a return visit and a special occasion. Terry immediately responded with a request to upgrade us to a premium room which we gladly accepted. We were given room 405 in the new building and were treated as personally and warmly as the year before. It is not a very fancy hotel, but it's full of character, clean, perfectly located and the staff are superb. The Belgian waffles for breakfast, cookies and wine tastings in the afternoon are a great treat. We will not think twice about staying there again while in Napa and neither should you :-) Anat and Alex\n\nReview 39:\nNothing but perfect! Nice room, immaculate! Great, friendly staff. Excellent breakfast. Like a bed and breakfast with fresh baked cookies and hot cider at 6. The price is very reasonable. I would definitely recommend this place to anyone who asks.\n\nReview 40:\nA wondeful B&B in Napa with spacious rooms, excellent customer service and great location. We had a second level room in the 4th building that stayed quiet and comfortable the entire time. Highly recommed.....and do not forget about the warm delicious cookies made at 6pm everyday.\n\nReview 41:\nWhen you see this is a best western hotel you may decide against staying here, BUT DONT. The owners of the Elm House cannot do enough for you, which means they even will cook you the perfect belgium waffle. The breakfast itself is a big reason to stay but not the only reason. The area the hotel is in is a quiet residential area just one block off of Rt.29 the main road for wineries. The hotel is kept in very nice condition with beautiful roses everywhere. The room itself was fine with 2 vanitys in the bathroom which is a nice thing to have. The owners will give restaurant suggestions and also may have some discount coupons for some winerys so just ask. My wife and I WILL stay here again in a heartbeat even if its just for the BEST CHOCOLATE CHIP COOKIES we have ever eaten.\n\nReview 42:\nMy husband and I came to Napa with a large group of friends to enjoy a weekend of exploring vineyards, eating delicious food, and sharing good company and conversation. We were all pleasantly pleased - and to be honest, a bit surprised - at how perfectly charming and lovely the Elm House Inn is. Our entire weekend stay was a delight. We were greeted at check-in by the overwhelming smell of freshly baked chocolate chip cookies, accompanied by a cold container of milk. Breakfast was fantastic, complete with hot belgium waffles and homemade coffee cakes. The staff was attentive, the hot tub was ready whenever we wanted to take a dip, and the rooms were large and comfortable. There was a bit of noise from traffic on the nearby street, but that's to be expected in a busy little town like Napa. Elm House is a quick 10 minute walk to downtown Napa, which was great for our group. We were charmed by the Elm House Inn, and we plan to return on a future visit to the Napa Valley!\n\nReview 43:\nThis was a very darling place to stay. The pictures don't really do this place justice; the service was courteous, the cookies were delectable and the continental breakfast was one of a kind in tastiness and simplicity. If you're looking for a posh five star resort, keep searching, but if you want some place simple, affordable and quaint, this is a great place. The front desk employee suggested a wonderful place for dinner (Grace's Table) which left us stuffed and seeing stars at the end of the night (it was that good!) We were happy to retire to our room after a long day of touring Sonoma and Napa Valley!\n\nReview 44:\nThis hotel was a perfect place to stay while exploring Napa for the first time on our honeymoon. The Hotel Staff was excellent and very willing to help us find places to visit or locations for dinner (they were even willing to to make the reservations). We felt very comfortable the entire time we were there. Try the cookies and milk at night! The room was very spacious and clean. There was plenty of parking and it was very easy to find. Very close to downtown. This hotel is certainly highly recommended for those that want to enjoy all that Napa has to offer.\n\nReview 45:\nWithout doubt one of the nicest B & B's I've ever stayed in. Lovely room and public areas...friendly staff and a great inclusive buffet breakfast. I've usually avoided Best Westerns, but this Best Western 'Plus' was a real find. It is about a 10 minute drive to the 'Main Street' restaurants so a car is a necessity. Would very happily stay here again if I visit the Nappa Valley again.\n\nReview 46:\nThis is is a lovely, lovely place. The independently owned Best Western affiliate is not like any chain hotel. A lovely garden, a warm and helpful welcome by staff and owners alike(including fresh baked cookies and tea), a pleasant breakfast room, generous room well kept make the overall gestalt of this place very special. The owners are a model of how to run a hotel: generous to guests and clearly caring about their staff, the feeling here is all about California warmth. I have stayed in fancier places, but none nicer than this.\n\nReview 47:\nWe spent two nights at this lovely little Inn and two in a (much) more expensive and larger inn, and I would have been perfectly happy spending all four nights at Elm House. We had a deluxe king room in the new addition, which was very spacious and clean. The only downside was some traffic noise, but not too bad. Delicious complimentary breakfast - especially the Belgian waffles!\n\nReview 48:\nMy husband and I booked our first trip to Napa and stayed here based off the reviews from Trip Advisor. They were right on. It has the feel and charm of a quaint bed and breakfast. The staff is fantastic, helpful, and genuine. We upgraded our room and were very impressed. We loved the breakfast in the morning, especially the different homemade breads and patiently waited for the delicious cookies served every evening. We would definitely stay here again and recommend it to our friends and family.\n\nReview 49:\nStayed here two nights while touring Napa vineyards. Very warm and inviting from the moment we checked in. Owners and staff are very friendly and literally can't do enough to make your stay a pleasant one. Lobby is lovely with a fireplace and breakfast nook where freshly baked cookies are put out each evening and a breakfast of waffles, fresh fruit, freshly bakes muffins, cereals, yogurts etc. greets you each morning. Our room was lovely,very clean, beautiflly decorated and large! Would go back in a heartbeat!\n\nReview 50:\nReally lovely. Spotlessly clean. Very friendly and helpful. Great home baked cookies! Thank you.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26549, "query_start_index": 26551, "query_end_index": 26551, "truncation_seperator": "... 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{"id": "2516029", "pid": "2516029", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOur flight was canceled for 24 hours and we stayed at Four Points near LAX. The hotel is immaculate throughout, attractive, convenient, as pleasant as can be. Our room was well appointed, really comfortable beds, bright and couldn't be cleaner or fresher. The food is exceptional, well priced, too. Everything is cooked fresh, the menus for breakfast and the other meals are well thought out and come out delicious. The workout room was fine. The swimming pool looked very nice too. The service was excellent. The whole experience couldn't have been nicer.\n\nReview 2:\nLobby is the only nice thing about this hotel. The entire staff was very rude. I was unhappy with my room and they refused to change my room without paying more money? When I booked the room they never told me that my room had a door to the outside. They do have room with doors on the inside. In addition, the room was run down. I also called the front desk as the temperature in my room was 100 degrees and they began to tell me that my room was on a central bank and that there was nothing they could unless I wanted to pay more money and change my room. This really was the worst experience I have had at a hotel in a very long time and I travel for business monthly. I would really recommend that you think twice before staying at this hotel.\n\nReview 3:\nGreat hotel for the night before flying out of LAX. We rent a budget car from Santa Barbara, drive up and check in to the hotel, husband drives across the street to drop of the car and walks back! If we are only going for week or less, they have a park and stay rate that is great! Hotel is clean and has a shuttle to the airport.\n\nReview 4:\nWe stayed at Four Points after returning from a 15 day cruise through the Panama Canal. We arrived late at LAX and just wanted some rest before heading home the next day. I was very pleasantly surprised by the ease of check in, the courtesy of the staff, the cleanliness of the rooms, and the fine dining at the restaurant that evening. We awoke refreshed and re-energized the next morning. I had checked on price and location before picking the Four Points and to me it is the best value around if you are looking for a place to stay before or after a flight. We had left our vehicle there while on our cruise and turned out to be a safe and convenient choice. I will stay again anytime I am using LAX and recommend the same to anyone who is traveling.\n\nReview 5:\nWe booked through British Airways for our last night before flying home, the room was clean, beds nice but had an exterior balcony / corridor so it was like sitting in a shop window as everyone walked past looking in, nice gaps around the door so you can hear the 747s as you watch them go past. Nothing worked, the shower control was loose and slipped round to hot continuously, the in room internet / movies / games service also didn\u2019t work, nor did the aircon / heating, I used the business centre, any longer than a few minuets and it would be cheaper to buy a laptop, take the wrong lift and you end up in the kitchen, but the lobby was nice, I stayed at the Marriott when I first arrived in LA for three nights (through Airline network), why on earth did I book this for the last, duh. The Sheraton does have some internal rooms perhaps these are better, if you are going to stay here I suggest you make sure you have one before you arrive.\n\nReview 6:\nI picked this place just for location and thought that if it were associated with Sheraton, how bad could it be? Well I was in for a huge surprise. While the lobby is nice enough, once you go up the elevator, it's a whole new world upstairs. The hallways line the perimeter of the buildiing meaning that all rooms have a big window facing an interior hallway. That means you can't even open the curtains in your room unless you want everyone walking by to look right into your room. It was worse than a cheap motel because the halls here are long and completely enclosed so you feel like a rat in a maze. Secondly there were lights out in the hallway and the light switch to my room didn't work so I'm wandering in the complete dark. As a former state trooper, it seemed like the perfect place for an ambush or a push in robbery. I would never stay in this hotel again.\n\nReview 7:\nHotel is very good value, rooms are big, clean and airey- room service very good, and they serve vege- burgers, shuttle is slow ,so u need to start out at least 15 mins earlier. big screen tv, and plenty of towels. comfy beds\n\nReview 8:\nWe have stayed here before and it is excellent for a hotel near LAX. Unfortunately the shuttle bus shows up for the 5:30 am shuttle already 3/4 full and doesn't have enough room for the crowd waiting. We ended up paying for a cab in order to catch our flight. Otherwise a great hotel with great service and facilites.\n\nReview 9:\nThe pics of the lobby are nice, but the hallways and rooms are disgusting. The bathroom was filthy with clogged drains in the tub and sink. There was hair all over the tub and it looked as though it has never been cleaned. The carpet in the halls are stained and old. The walls are paper thin and you can hear everything. Restaurant was VERY overpriced for the quality. Think of Denny's quality with $12.00 hamburgers. they charge their guests $16.00 parking. Whatever discount you get on the room, they will get elsewhere. I would never stay there again.\n\nReview 10:\nThanks for your kindness ; needed a wheelchair and they had one; only hotel we found to be able to accommodate; plus the rate was great and worth the stay; clean and very helpful; a good breakfast; I recommend this hotel\n\nReview 11:\nso I got there and was \"checked in \" by someone who did not know what he was doing. he asked for my address and other personal information and then took my credit card. we were then sent to the Incorrect room and was embarrassed to find someone was actually staying in the room he sent us to. we then had to go back to the desk where they took my credit card again and tried to 'correct' the check in and compensate the embarrassment by giving us a free breakfast... finally got to my room after having to pay for parking because they wouldn't help with that either and then was greeted by a shower that wouldn't drain...great.... oh and the toilet wouldn't flush right... what a joke steer clear from this place. they screwed up my check in and didn't do anything to help and just put us into some room with a broken bathroom\n\nReview 12:\nWas picked up by the shuttle outside TBI soon after arriving at LAX. Check in was quick and courteous. Room was clean and quiet and the bed was extremely comfortable. The shower/bath facilities were excellent. The room had all the facilities I needed for an overnight stay. Check out was very quick early next morning and despite a short delay shuttle had me back at Terminal 7 for my on going journey. Good value hotel for an airport facility.\n\nReview 13:\nHousekeeping is the worst I have seen in all my years of traveling. Vaccuming of the rooms is not in their dictionary. Walls of the rooms are paper thing. When your neighbors shut the door of their rooms it shuts with a loud bang and shakes you up. Why can't the hotel have the door closers adjusted. If you want to stay awake half the night go ahead and stay in this dump.\n\nReview 14:\nI have never stayed at a Sheraton that disgusted me so much. The pillows on the bed were dirty and had yellowish stains on them. The blankets above the sheets had holes in them. My wife and I had to strip the bed down to the sheet. The sheet was the only item that looked like it had been washed. It felt like we were staying at a Motel 6. Very disappointed that Sheraton would lower their standards to this level.\n\nReview 15:\nOh thats great, wait until after I check in THEN you tell me after I already paid for my room , Its going to cost me $19 to have my car out in the middle of an open lot ? don't bother tell me when I make my reservation. Gee you would think for the price they charge for a room a little bigger than a closet that you could at least park your car while you are staying. Oh and if your a \"Heavier\" person watch out because the door to the bathroom is barely 2ft wide and the elevators hold maybe 3-4 people if they squeeze in. This place doesn't even have any parking to check in. I will say that the bed was comfortable and the room was reasonably quiet, It also enjoys a close proximity to LAX. I almost forgot the \"FREE wireless internet\" with a connection that is slower than dial-up and I was on the second floor.\n\nReview 16:\nI've been to the Four Points at LAX twice now, and look forward to returning soon. While I initially picked it because of its location, after my stay it quickly became a favorite. I came back a second time the following month, and it was even better. Pricing, service, absolute competence and efficiency of the staff, and good advice on local venues (in several languages) make the Four Points at LAX my hotel of choice when coming to Los Angeles. Great food at the bar and grill with, again, a super-perfect staff. Breakfast is tops, too. :)\n\nReview 17:\nThe on duty hotel manager stole my credit card number and charged over $2000 to my card while I was on a 7-day cruise in the Pacific. I stayed here one night before departing for my cruise and this is the only place I used my card so I know it was compromised here. All I can suggest is DO NOT STAY HERE!!! I have been a loyal Starwood Preferred Guest for about 5 years now but I will never stay anywhere shady like a Four Points Sheraton such as the one at LAX :(\n\nReview 18:\nFront desk ok, close to lax, Made reservation for 3 people, gave us a king size bed for 3 dudes. Gave us excuse it wasnt guaranteed, booked third party, etc etc... Um, lil tight for us three. Front desk did offer a rollout bed, but too tired to wait etc. Slept on floor instead. Room was small, it was ok, was happier at the la Quinta across the street last time. If that was the case I would had priceline a hotel next time.\n\nReview 19:\nThe hotel is convenient not only to the airport, but to the business community as well. The staff is friendly, helpful, and efficient. The rooms are well maintained and the beds are very comfortable. The restaurant and bar have a good variety that is well priced. If you are a beer lover, tey have more varieties than you can count. The room rates are very reasonable, especially for the location.\n\nReview 20:\nThis hotel is clean, comfortable, and convenient with an exceptional beer selection! If you are a beer lover such as myself you will want to make this a stop when traveling through LAX! There is a huge rotation of brews from all over the world both on tap and in bottle hand picked by the staff. I did not experience the outside pool bar but I have been told that there is also a huge selection of tap beers available as well. I sat next to one of the local home brewers who meet there on a regular basis. The shuttle service works perfect running every 20 minutes around the clock and its proximity to the rental car makes it an easy walk back once you drop off your car. Be aware there is a parking fee for on site parking but this is not unusual for the area. I will be staying here anytime I travel through LAX.\n\nReview 21:\nThe staff always remembers me upon my return and is always friendly and willing to help, and with a smile.... even when I am tired upon returning from an Internatinal trip! Since the renovation, this hotel is the perfect place to stay near LAX.\n\nReview 22:\nI regularly return to the restaurant in the Four Points not only because of the amazing burgers, but also because of the excellent service. Their beer selection is vast, and their knowledgeable staff (Chris comes to mind) can make informed recommendations. I'll definitely be back many more times in the future. Cheers to many more excellent beers here and our awesome waitress Chris!\n\nReview 23:\nThe hotel charges over a 100.00 a nite and then has the nerve to charge you for parking in the lot each and every nite, for like 19.00 a nite. I only parked there once and learned my lesson, I got my bill, at the end of my stay, and they charged me for parking in the lot for 4 nites. I had to walk to the hotel 2-3 blocks every day or every nite that I parked the car. The elevators were very slow, only 2 of the 3 elevators worked. My son liked the pool, and there was never any towels in there to use after you got out of the pool. I told someone to bring towels, and they took at least 15 minutes to bring towels to the pool. The hotel is very overrated and for the price, everything should be tip-top shape, but not even close. My recommendations, do not stay here, find somewhere you can park in a hotel's lot, that doesn't charge you to park there each and every nite.\n\nReview 24:\nI stayed here for 1 night for a conference, then decided to go next door to the Renaissance. Pros- Free WiFi nice gym good pool nice staff bed was comfortable Cons- Loud loud loud. Airplanes overhead- but I have stayed at other hotels in the area and the noise was not nearly as bad. And you could hear everything outside. The insulation must be awful. I turned the fan on full blast to try to keep the noise down the ceilings are low, making it feel like a cheap hotel it's like they put an awesome Westin bed in a motel 6 room. I hear parking was terrible, but didn't try it. So, after only getting 4 hours of interrupted sleep I was done. I moved to another hotel. Not the staff's fault that the bones of this hotel are bad. They were very nice at check-in and check-out, and were quick. For food- I went and spent lots of money at the Marriot across the street. Starbucks and Champions grill. Free wifi in their restaurants and lobby. Good but expensive food.\n\nReview 25:\nI was stuck at LA for two days with some problems related to mi visa to fly to Vancouver, Canada. Musie Kahsay at the Sheraton Four Points LAX provided an outstanding guest service support. Friendly, very professional and willing to give that extra service that makes a big difference. Thanks Musie for all your help. Jaime Ramos\n\nReview 26:\nExcellent hotel that never fails to recognize its Platinum members. Did not know that courtesy late check out at this establishment for Platinums is 6PM rather than 4PM! Recently renovated rooms, excellent internet connection. Caring Staff!! What more can one ask for?\n\nReview 27:\nwe had a meeting together with the Austrian Tourist Board in this hotel athe Los Angeles airport.the rooms are well equiped not more than 12 month old and have all the amenities you need for a short stay for a meeting.there is no minibar in the room but you get two bottles of mineralwater free of charge.the rooms are well built and you dont hear the airport plane traffic.there is a nice bar in the hotel,which is always crowded and the restaurant meets the needs of the traveller.\n\nReview 28:\nWOW, not sure what the fuss was all about. My stay was extremely trouble free and most enjoyable. My reservation s was handled efficiently when I called to book my room. It was exactly as described when I arrived. The bellman who assisted me was very efficient, SHE, was by far a great asssest to the hotel. The check-in was a tad bit slow but once up at the desk the agentwere most helpful and seemed concerned about me. Upon entering the room I could not believe that this was an airport property as the beds were very inviting and made me want to jumpo right in. I will admit that the hotel is due for an upgrade but other than that, I will definitely stay there again when I am in the LA area.\n\nReview 29:\nStayed one night at the Four Points by Sheraton at LAX. Bit of a dump. Our room was pokey and you could hear the planes fly by. The air conditioning was so loud it felt like a 747 was in the room with us. The bathroom was small and dated and there was no room for anything. The bath fittings were coming out of the wall and when you used them bits of plaster came off. The restaurant was old fashioned. Good rate at US$85 for the night but I wouldn't stay here again if I wanted a quiet night's sleep. The pool was nice, the gym was fine, adequate. Free shuttle bus to the terminal the next morning was good.\n\nReview 30:\nI just recently stayed at this hotel with my husband for a \"getaway from the kids\" day. I actually found the hotel using this Tripadvisor site. We got a really good deal for a last minute getaway. I took my husband to the Laker game at the Staples Center that evening and the drive was not bad at all as far as the distance goes; about 10 minutes, no traffic. The check in process was really fast and the service was excellent; also on the check out. The room was really clean, the bed was soft and no stains anywhere, I checked. The bathroom was very clean. My husband and I had such a nice time there that we will be staying again for future getaways.\n\nReview 31:\nStayed at the hotel for two nights, the service was great overall. Am very happy and would recommend it to anyone. The free shuttle to the Airport helps in LA traffic. The room was neat and tidy, room service was good but could improve the speed of service. Jess and Musie at the guest services were great. Special thanks to them.\n\nReview 32:\nFirst let me start with the positives: The airport location is convenient and very good shuttle service. Martin Gil, The check- in clerk was very pleasant and helpful! The pool area is nice. The negatives: The room was a dump with the only window facing a walkway! We were charged $60.00 for 2 beers and 2 burgers in the brew bar. Do not go there, there are plenty of more reasonable restaurants in the area. The waiter barely spoke English and was very incompetent. The hotel should not charge a hotel guest an exhoribant $19.00 to park overnight outside.\n\nReview 33:\nThe accommodations were meticulously clean and well-decorated. The service staff I spoke to were employees here for more than 20 years, and were very friendly and helpful, like Miguel in the restaurant, and Estela, who provided service to the conference I attended.\n\nReview 34:\nMy husband and I spent one night here pre-flight in May '09. Nice hotel & friendly service. Within walking distance to Wendy's, Carl's, McDonalds. We had to be at the LAX airport early, so we ate fast food and went to bed early. Did not try hotel restaurant/bar, but looked inviting. Comfortable bed, big pillows. Bathroom had a hair dryer, lotion, shampoo, conditioner, etc. One complimentary bottle of water per day left in room (not 1 bottle each - just 1 bottle). Conveniently located near LAX with shuttle service around the clock. Waited 5 minutes for shuttle. The driver helps with luggage and lets you off in front of your terminal. Our rate included 7 days of free parking. We are glad to have found a nice park/sleep/fly hotel near LAX. Would highly recommend this hotel and we will use it in the future.\n\nReview 35:\nWe are overseas visitors and always stay at this hotel when in LA. It is convenient for flights plus free shuttle is a bonus . Bus Transit Station close by for travellers who prefer to absorb the local atmosphere and people. James at the booking desk was most helpful with any special request. Renovations are in progress with a minimum of fuss. Free Wifi in room was very slow and not too reliable. Bedding was extremely comfortable. We look forward to our next stay in LA and this hotel.\n\nReview 36:\nLocation is very close to departure terminals and just next to all car return locations. Hertz car return was only 2 blocks away. Hertz shuttle driver dropped me off at the hotel even though it was one block off his regular route since it was late at night. The hotel is typical Four Points and the service was good.\n\nReview 37:\nThis is my third stay, at the Sheraton Los Angeles. I had a very quiet and comfortable night stay. In addition I feel that the rooms are extreamly clean, and was very satisfied with the shuttle and the park & ride rates. I have stayed at many hotels near LAX over the years and have decided that this is my favorate.\n\nReview 38:\nThis hotel has combined it's old perks with many new ones!! When you fly into LAX you can still take the hotel shuttle directly to the hotel or you can ride the Budget Rent-A-Car shuttle to pick up your car and park it across the street - or you can just walk across the street and pick your car up the next morning when you aren't so tired and save on the the rental time. Location - Location - Location! The recently remodeled rooms, restaurant and pub are a genuine treat and are laid out for comfort. The staff are always extremely customer oriented; so much so that I look forward to seeing them. Their prices are \"very\" competitive and include prices/options that you or your family will love. The Four Points LAX is the model other hotels should strive for.\n\nReview 39:\nI stay in the hotel from the 10/13 till 10/16, I paid $116 per nigth. In the hotel they said that parking in the hotel was $16 per night or I can park my car in the street but that I have to be carefull were to park. We went to the restaurant, my wife order a salad, the lettuce wasn't cut and was with out dressing. The Wi Fi in the room wasn't good, the computer found it but wasn't working, the coffe machine wasn't working. I will never go back again.\n\nReview 40:\nVery disappointed that when we arrived after a very long drive, our room was not ready even though it was 9:00 pm. We left to return our rental car, adn when we got back the room was still not ready, now it was 10:00pm and we moved to a different room. The room also smelled like someone had been smoking in it prior to our arrival before being changed. Also dissapointed to find out upon check-in, that because we booked thru Hotels.com we would not be credited for the room night or recieve SPG points. This is one of the main reasons we chose this hotel for our stay at the airport.\n\nReview 41:\nWe checked in late at night, approximately 11 pm. The front desk was efficient and pleasant. We went to our room to find that the maid took her break in the middle of cleaning the room so we could not move in. The vacuum cleaner was parked in the middle of the room. We hung around for about 20 minutes at which point the maid came in and did a cursory run over with the vacuum. The next morning my husband had a shower without a problem but when I immediately followed him there was no hot water. Even I can't blame him for using all the hot water for an entire hotel.\n\nReview 42:\nArriving for an overnight stay (not having pre-booked), we were made very much at home by reception. We received a great rate for the room and were offered a late check-out to coincide with our flight, at no extra charge. Room was good and spotless. Food in the restaurant was OK and again the service was good. If we travel that way again, there is no reason why we would not stay here again.\n\nReview 43:\nI writing to express my gratitude to the LAX Four Points Sheraton Hotel front desk staff for accommodating me. I booked through Starwoods with a live agent for the night of Dec 2nd when my flight came in from Bangkok. When I arrived in LAX, I was surprised to see that my reservation was made for Dec 6th. The gentleman at the front desk initially told me that I could stay there for a higher rate and I knew my reservation for the 6th was non-refundable. Overcome with complete exhaustion from a 15 hour flight and a 12 hour time change, I was very upset. Within minutes, the gentleman left the desk and returned to tell me that they would honor the reservation without an additional fee. I was so grateful and relieved that I could just go to a room and sleep. My room was not in the newly renovated part of the hotel, but I was informed that they are finishing up the renovations soon.\n\nReview 44:\nLet me keep this short. This hotel is disgusting, even by LA standards. And the \"free internet\" is a complete lie. For free, you get to share a tiny internet pipe that struggles to load a webpage and email is barely usable at all. The rooms are dilapidated and the bathtub is older than what's in your grandma's house. Its so bad, it prompted me to sign up and write my first review just to warn people.\n\nReview 45:\nThis hotel was about $100 a night but you've never know it from its appearance - very clean, aesthetically pleasing and friendly, courteous, well-dressed and maintained staff. Jorge Medrano was a great service provider, with a smile, engaging personality and exhibited patience. My only \"complaints\" are that the LAX bus is right outside of my window so I heard it throughout the night making stops and announcments (any way to create noise-proof windows?) and a pair of my socks went missing and despite my efforts to retrieve them, they were not found. Still, overall, a great stay. Will do it again.\n\nReview 46:\nThe thing that stood out above all else was the friendliness and helpfulness of all the staff. Anytime something was wrong or I needed help, they all jumped to the task. The bed was comfortable, too. The shuttle service to and from the hotel was great. I didn't have to worry about a cab. My only comment would be to the hotel and all hotels, they need to provide a mirror so we ladies can see the back of our hair when trying to fix it! Otherwise, it was a pleasant stay.\n\nReview 47:\nComfortable room and very friendly, helpful staff. If you're a beer lover, you'll love Brewsters.\n\nReview 48:\nWe were suprised at what we got for our money, this hotel was cheeper than alot of others in the area but still offered the same high standard. the airport shuttle was quick and friendly. check in was a breeze and the lady behind the counter very helpful. We were a little worried when the signs to our room number lead us outside and along a balcony overlooking ventilation fans but once inside everything changed. the two queen size beds were very comfortable and clean, the bathroom looked new. Unlike alot of airport hotels our room was quiet with no low flying aircraft noise. the food in the micro brewery was a little sad but the bar staff and choice of beers made up for it. i will be staying here again when in LA.\n\nReview 49:\nThe rooms here are not top quality - closer to motel standard than high class hotel. And certainly the bathrooms could be a bit bigger. BUT for the price I found this hotel was quiet - better than other hotels in the area! - the rooms reasonable for an overnight, and the food in the restaurant was great. The best part was the extra effort they went to to get me early access to a room. I requested early check-in as I was arriving at about 9am and they had sorted it out without any hassle. Free access to 15 mins of internet time topped it off. Free scheduled shuttle from the airport was a major plus - better than being stuck having to call and wait for a pick-up. Overall - I'd stay here again.\n\nReview 50:\nThis was our last night in USA after an extended roadtrip. We were looking for an hotel near the airport and near to the car rental return. We had stayed at other hotels near LAX in the past but this was ideal. On arrival we were greated by the bellhop who dealt with our luggage while I checked in, we were given a room upgrade and while we returned the hire car our luggage was put in our room. Good computer facilities and printer for online check-in - no charge. We had a very good dinner with excellent service and the room was comfortable and clean. The shuttle to the airport was prompt with a helpful driver. Having got a good discount booking direct on the internet it was more than worth the money for a pleasant and hassle free stay.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27833, "query_start_index": 27835, "query_end_index": 27835, "truncation_seperator": "... 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{"id": "2515661", "pid": "2515661", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Marriott Marina is well-located -- if you are in town on business or at a conference. It is easy to walk to the Gas Lamp District with its many restaurants and shops. The room was comfortable and everything was in working order. The room was very clean. The meeting and conference rooms were comfortable. The restaurant/bar was a bit overpriced, but the portions were good and the food was tasty. The only gripe is that the elevators are extremely slow -- it was a constant source of conversation with every single person encountered on (or waiting for) the elevator. Concierge was just okay, but the rest of the staff was excellent.\n\nReview 2:\nThis is a great hotel if you are in San Diego. Close to the Gaslight District and (if you are on the west side) with amazing views of the Bay and Navy Base (there are usually at least 1-2 aircraft carriers in port). Rooms are standard fare Marriott - comfortable and what you would expect. Friendly staff. Lots of things to do in the hotel and surrounding area. If you stay here, try and get a room facing the Bay. The best rooms are higher up. Ask for one of the rooms at the end of the hallway in the South Tower - huge glass window facing the bay.\n\nReview 3:\nWonderful vacation stay at the Marriott Marina with my family of 5. We had 2 connecting rooms with great views and a small refrigerator in each room. Great place to use as a base to explore all of San Diego tourist atractions (Zoo, Seaworld, LaJolla, Coronado, USS Midway,etc) Convenient Self-parking ($20/day I think) and nice area to walk in the evening along the Seaport village and the rest of the waterfront. Easy walk (less than 5 min) to downtown breakfast spots - Richard Walkers Pancakes and Cafe 222 . Would stay away from the Cheese Shop - one waitress on a busy morning and they were out of OJ and bagels after explaining that they had had a busy weekend 3 days earlier! Overall, reasonable rooms, great location and best to take advantage of lower rates when big convention is not in town.\n\nReview 4:\nIt would be hard to top this hotel. The location right on the bay adjacent to the convention center and the Gaslamp quarter and the baseball stadium a very short walk. The hotel has recently been renovated and rooms, lobby and pool area are all very nice. We live near San Diego and we made a couple of weekend \"staycation\" stays at this hotel. Check-in was easy and pleasant and we were given a few perks as Marriot Rewards members. We felt very welcomed here. The recent renovation turned out great. The rooms were modern and luxurious, the public areas are upscale and inviting and the pool area has a tropical, relaxing feel. If you get a harbor view room (we were upgraded on one of our visits), the view across the harbor to Coronado and the ocean below is fantastic. The city views are not bad either, looking out to the Gaslamp quarter. We ordered drinks and snacks at the pool and they were good as was the service. We did not try any of the restaurants at the hotel because there are so many very good restaurants just a few blocks away in the Gaslamp.\n\nReview 5:\nNice property. When checking in, I'd suggest you ask for a room with a nice view. Rooms on the bay side have great views. Rooms on the other side aren't that great and you constantly hear the bells from the crossing signal that goes off every time the trolley/train goes by the hotel. Expect to pay $12.95/day for Internet. Parking is $26/day. A cold continental breakfast costs $16... a hot breakfast costs $22+.\n\nReview 6:\nThis is the typical convention hotel. Great location with plenty to do within walking distance. The rooms are clean and have great views.\n\nReview 7:\nTruly great location, service and quality at this hotel. The poolside courtyard is one of the best I've seen, and everyone is very attentive to guest needs. Love this place...\n\nReview 8:\nIt had a lot of name, the staff was courteous but the hotel itself was very dull. It had no activities of its own. The room had a lot of dirt on the chair so I had to change the room but the next one had no view, an uncomfortable bed and actually dingy. Sorry for the frank opinion.\n\nReview 9:\nVery slow elevators! Hotel was great, nice views. Close to convention center. Close to marina and sea port village. Walking distance to downtown\n\nReview 10:\nThe hotel is ok but the trains on the city side can be very noisy-- I was awake from 3-5 am and I am not usually bothered by noise.\n\nReview 11:\nWe stayed at this hotel over Easter weekend. My family lives in San Diego and we got a good rate on the room. The room was above our expectations. It was a bay view room which had extraordinary views of coronado and the marina. It had the cartoons for my daughter and HBO for my husband and I. The bathroom was a good size and the beds were very comfortable. My daughter loved the pool area and it stayed open to about 11pm so she was very happy. We ordered room service in the morning and it was very well presented. She set the whole thing up for us, even pouring us our first glass of coffee. For $45 for 3 people it was worth it because the food was excellent. Especially the San Diego omelette. We had a great stay and will definitely go back to this hotel.\n\nReview 12:\nMy husband and I spent three nights at the San Diego Marriott Marquis and Marina over the Thanksgiving holiday. Our son lives in the neighborhood, but does not have room for guests, so it was convenient to his apartment. When we arrived, tired from travel, we were quickly rejuvenated by checking in to this beautiful, sparkling clean hotel. The staff is very friendly and helpful, the room was beautiful, not to mention the awesome views of both the bay and the city, and the location is perfect. I could step out of the door every morning almost directly onto a wonderful walking/running trail that went on for miles along the waterfront. The room was so clean and quiet, and there were so many great restaurants within walking distance. The hotel had pools and spas that I did not take advantage of, but they looked very nice. There was a Starbucks in the lobby, and we received a free paper each morning. We did have to pay for parking, but the lot was safe and well-lit, so I did not mind that. All in all, it was a wonderful experience, and we will come back whenever we are visiting our son.\n\nReview 13:\nWe just returned home from 3 nights at the Marriott Marina in San Diego and were very disappointed in the hotel. I notice that the first three reviews I read were from families-- and that is exactly the people for whom I think this hotel is suited. The walls are paper thing so you can hear everything! And on both sides of us were families with children from 3 to 16 years old and there was certainly no peace or quiet until after 3 a.m. We stayed at the Hyatt the week of July 4th and it was much the better spot for the same price. The bathrooms are very inconvenient and the rooms are small. Our bed was supposedly a King size but there was a regular sized thick pad on it which was very uncomfortable. Anyway, as well as we like Marriott, this is one hotel we will check off our list!\n\nReview 14:\nThis hotel is great. Very clean and nice. The recent poolside renovation is perfect including the new Mexican style restaurant. The outside fire pits are enjoyable in the cool San Diego evening air. We stayed at this hotel a year ago and I must say, they have upgraded a lot and really kept everything nice. Can't wait to go back.\n\nReview 15:\nI thoroughly enjoyed my stay at the Marriott, although it was out my habitual league. The building is beautiful, the rooms are spacious, comfortable and very clean and the staff is very helpful. I was a little disappointed by the breakfast - felt more like the breakfast of a 3-star hotel. The location is top notch!\n\nReview 16:\nThere were two towers with sleeping rooms - stayed in the South tower. The room was run down with well-worn amenities. For $250+ per night, I would have stayed at a much more up-to-date hotel. The location was great but this benefit was overshadowed by the overpriced, Super8-type room. Also, the uninspiring buffet breakfast cost a hefty $20/person (before taxes/tip).\n\nReview 17:\nA group of us stayed here for a dear friend's birthday celebration. The rooms were lovely, with a great view of the bay and very clean and modern. The property is located downtown so we could walk anywhere. Park once and leave it. What set this hotel apart from the rest was the staff. They went out of their way to accomodate eight of us. They even allowed early check in. Every time we called down to the desk they addressed us by name and sent up whatever items we needed (example sewing kit). We had a problem with getting all of us on the ferry to Coronado for dinner so the concierge set up a very reasonable limosine service within one hour. Simply put, they were exceptionally helpful, responsive and went out of their way to make our stay outstanding.\n\nReview 18:\nnot great!! cant really say anything bad about the place but somehow you felt you were checking in at an airport and the rate differentials on room prices was staggering. I did complain over this and other discrepencies to no avail just the usual sweet sorry smile. Would not stay here again and I do agree the train was loud!!!! !\n\nReview 19:\nThe staff was awesome and like the renovations...beautiful building and great location.\n\nReview 20:\nI read the reviews and thought this would be a good choice for the long 4th of July weekend. Unless you are at a convention, I would stay away from this hotel! Compared to other Marriotts, e.g., JWs, this has few amenities, very slow crowded elevators, marginal service. The rooms don't even have wine glasses or body wash! We are Platinum members so have a lot of experience with Marriotts. Will not stay here again (unless, of course, I'm going to a convention).\n\nReview 21:\nStayed for 3 nights over Memorial Day weekend 2007. Had a king bed room with balcony and bay view in the North Tower. Main part of the room measured approximately 16 X 22 feet. Bathroom vanity in separate area from toilet/shower. Good shower water pressure. Excellent housekeeping and the room furnishings were in good repair. Bed very comfortable. Check in was fast and easy; valet parking worth the additional $6 per day IMO and we were in and out a lot but the car was always ready if we called down 5-10 minutes ahead. Buffet breakfast was excellent and the spread is extensive. Very attentive service. No problems with noise in the room/noise from nearby railroad tracks. The hotel is within very easy walking distance to the gaslamp district and the many attractions/restaurants there and right next door to Seaport Village. Very satisfied with the stay and would do so again.\n\nReview 22:\nGreat location and nice facility. But, when we ordered from room service tonight all five items were charged from $1 to $4 over the menu price and when this was called to their attention no effort was made to correct the charge ($11 total plus 20% gratuity and taxes). Not the usual Marriott experience but I won't be staying here again!\n\nReview 23:\nWe arrived in San Diego on our California road trip and thought we'd only stay for a day but loved it so much we stayed for a night. This hotel is stunning and we splashed out on a room on a high floor with amazing views across the bay. Our room was huge with sofa's to chill out on whilst enjoying the view. The hotel's got great facilites and the pool, jacuzzi's and sauna were lovely. The only thing we were disappointed as we thought we were paying les for the room until we checked out and the staff weren't very accommodating in sorting out the confusion. Saying that, the views, location near the Gaslamp Quarter and over all vibe made up for it so we still enjoyed our stay.\n\nReview 24:\nI had an opportunity to stay an extra night in San Diego to enjoy the weather, so I grabbed what I thought would be a night at a 4 Star Business hotel on Price line. I asked for an updated room at check in and was told they were full in the south tower. I recieved a room in the north tower that was so dated and dirty I was in shock. I have seen better then this at 2 and 3 star facilities. The beds wer doubles, the linens were old, even the remote control on the TV was broken. Shame on you Marriott for letting your hotel drop to this level! Not to mention, no wireless internet!\n\nReview 25:\nA real rip off. We paid 370.00, I guess because it was St pats weekend, but it was no better than a days inn room. I had stayed there before because the location is great, but for 190.00 you can handle the small, older rooms, not that well kept. We had a leak in the celing in the bathroom, which got progressively worse by the time we checked out. This stay really ruined it for me. I will never stay in another Marriot. The staff was friendly while we were there, but when I called to complain after we had left, I was treated with sarcasm on the phone the first time. I finally reached someone who cared and I wound up getting one free night next time I am in san diego. As if I will ever return to that hotel. There are many others which are newer and better in that same area. I would suggest the hyatt or embassy suites.\n\nReview 26:\nThis is a beautiful property on the water with rooms that have balconies!!! There were times that I enjoyed the relaxation on the balony so much that I didn't want to leave my room. My AAA rate included parking, which was great, but when the desk clerk realized that I had a disability, she upgraded me to valet parking, which was very much appreciated. A wonderful Bellman, Roland, greeted me and assisted me with my luggage. He gave me suggestions for restaurants, bars, sights, etc., as well as pointing out landmarks that were visible from my balcony. I saw him frequently, since I was a guest at the hotel for a week, and he was always smiling and helpful. I was very pleased with this Marriot and loved the location. One great perk is the refrigerator in the room. Roland gave me directions to a grocery store, so I bought fruit, soft drinks and wine to enjoy in my room. I plan to visit San Diego and the Marriott Marquis again next year.\n\nReview 27:\nA co-worker stayed here with her husband after being diagnosed with breast cancer. Our office wanted to have a gift certificate to a nice restaurant waiting for her when she arrived at the hotel but the Marroitt would not sell us a gift certificate over the phone so we were forced to find a restaurant nearby. We had the certificate delivered to the Marroitt before the guests arrived, but the hotel never gave it to them. Now we are out $100 and all the manager would say is that since they have 1300 rooms they cannot be responsible. Horrible Customer Service! !\n\nReview 28:\nStayed and got excellent Govt. rates. The staff was friendly and helpful. The views were very pretty. Cannot wait to stay at this hotel again. A+\n\nReview 29:\nThis is a great hotel location. Close to gas lamp quarter. Located directly next to Seaport Village. Hotel has a great pool and very nice pool bar/food. Walking distance to just about any food you could possibly want to eat and many activities are also close by as the marina is directly behind the hotel. The staff was very friendly and the rooms very clean.\n\nReview 30:\nstayed on the 20th floor, beautiful scenic view of the bay & park below. they just redid their pool area and it is beautiful. lots & lots of room to lay out. & a hot tub. I did not think the hot tub was really that hot. There is a starbucks right by the south elevators - awesome i tell u!! made me very happy to see that! very pretty decorated like you would expect from a marriott. they also give u a little chocolate when you check in - nice.... we ordered room service & got the pizza, it was good. I would recommend it. the room service is open until midnight. the Seaport village is a rocks throw away and an awesome little place to shop & eat. the shops stay open until 9pm but the restaurants stay open longer. the san diego trolley picks up in front of the hotel & also at the seaport village so its super easy to get around.\n\nReview 31:\nI along with 3 other girls stayed at this hotel during our spring break. We had a beautiful room overlooking the pool and the bay. Overall everything about this hotel was awesome. I wasn't bothered by the trains or anything like that. The location is prime, you are near the gaslamp district, seaport village, and horton plaza. Pool was great, so was the hot tub. Very relaxing and convenient. I didn't even notice that the T.V was missing some chanbels because we were barely in our room so that wasn't a big deal. Parking does cost quite a bit of money so just watch out for that. Other than that I would highly reccommend staying here!\n\nReview 32:\nLoved the location of this hotel. It was close to the airport, convention center, gas light district, shopping, etc., etc., etc.... The pool area was very beautiful as well. For the most part, the service was outstanding. The only issue I had was with the service in the north lobby bar area. Granted the place is swarming with conventioneers, but I was not able to get service and went completely ignored all night. I finally bellied up to the bar. Cocktail servers need to go to charm school, or they need more of them as the workload is too much. The room itself was nice, typical of what a business traveler would expect. Depending on your neighbor(s), noise could be a factor. I swear I could hear people peeing five floors up from me. Also, the doors are heavy and they slam if guests are not considerate. I was woken up more than once by slamming doors.\n\nReview 33:\nStayed here with my boyfriend for 4 nights. I thought the hotel was really nice and everyone working there was also friendly and helpful. I felt the rooms didn't match the rest of the hotel though. They seemed dated and not as modern as the common spaces through out the hotel. Also, the bed sucked. There were two divits in the king sized mattress from years of people sleeping on them. Several times self parking was full and we were told that we could valet for the self park price, so that was nice. The pool area was really nice but we never used it. Elevators were slow, but since everyone else has already mentioned it, leave your room a couple of minutes early and you won't be late. As for the trains, we were in the south tower on the 11th floor facing the street and marina. Only a couple of times did I hear the trains. Neither of us lost any sleep.\n\nReview 34:\nGreat location right next to convention center and very close to Gaslamp District. Big clean rooms. Lovely bay views. Very friendly staff. Be aware that there is a MAJOR remodeling project going on in the pool area, so it can be VEYR noisy during the day (8 am - 5 pm). If you're not going to be in your room during the day, it's not an issue. Otherwise, I recommend you ask for a city-side room. Should be done by summer, and it will be lovely when it's complete.\n\nReview 35:\nSpent two nights here on a family trip. While the walls are thin, and there were times that I could hear sound from other rooms, I was overall very pleased with our stay. Check in and check out were hassle free. Bed was comfortable, room was clean, and we had a terrific view of the city from our 23rd floor room. I accessed the business center to have some copies made and was delighted to learn that 20 copies were complimentary. At check in, the keys come in a card that state that USA Today is delivered and a copy of Wall St. Journal reserved, and that if you want to decline, call the front desk during your stay. I wanted WSJ, but it was a small hunt to find the copies at the Concierge desk. There is clearly the intent that most won't go to the trouble. Small inconvenience, and only when having such a positive experience would it be noticed.\n\nReview 36:\nI recently stayed at this hotel while attending a convention in San Diego. My time over the weekend was fine, light traffic noise from the street, but nothing too unexpected. However, from Monday through Thursday, a freight train runs outside the hotel several times a night, blasting it's horn. The first night the train woke me at 1:30am and continued with the horn for 30 minutes. I asked for ear plugs, but was told they had none. The hotel bed was very comfortable and the staff were pleasant, but a good night's sleep is tremendously important when traveling. I will not stay at that hotel and would not recommend it to any but the heaviest sleepers.\n\nReview 37:\nFantastic & friendly staff. Super views of the harbour, easy access to areas of interest in/around San Diego. Close to international airport & shopping. Rooms were very clean & of good size. Overall good value\n\nReview 38:\nEnjoyed a fabulous view of downtown San Diego from my room on the 25th floor. But, was awakened several times each night by the trains blasting their horns as they crawled through downtown. They almost seemed to be doing it on purpose. The room was clean and comfortable, I won't be staying here again. I suggest staying in Mission Valley or La Jolla and taking the trolley to visit downtown.\n\nReview 39:\nThis hotel has everything you could want and more, and has thereby contributed to the enjoyment of our trips to San Diego. With its fantastic location, you are able to walk to anywhere (shopping, restaurants, clubs, baseball stadium, waterfront, convention center). The rooms are comfortable, quiet, and very clean. The views of the San Diego waterfront and Coronado Island are second to none. The lobby and other common areas of the hotel are spacious and inviting. Staff is friendly and personable. The food is even good which I scarcely say for a hotel! And then, there is the pool. Wonderful. The pool area is gorgeous and feels much like a beautiful resort in an exotic and tropical paradise. Huge palm trees, comfortable lawn chairs, two hot tubs, two pools, a bar, firepits, a lagoon, waterfalls... what more can you ask for, really? Our only complaint is the parking fees which are quite high. We will continue to frequent this spot for all of our San Diego escapes!\n\nReview 40:\nLocation location location. I've been to San Diego several times. On this most recent trip, I was showing a friend the city for the first time. I was torn between staying on Coronado and at some beachfront resort, or staying near the gaslamp district. It turns out I made the right call - because staying at Marriott Marina was like the best of both worlds. Dont get me wrong, true vacation luxury snobs will not feel like this Marriott has enough amenities. It still caters to the business travel, what with being connected to the Convention Center and all. But... their pool area is a cute little oasis. and the fun is just around the corner - walking paths along the water. the Gaslamp district for restaurants and nightlife. ferries to Coronado. It was pretty ideal. AND the hotel is a Marriott - quality, reliable. nice property and well-kept. I would return again - and AM. soon.\n\nReview 41:\nI agree the view is nice and it is near the convention center. However the service is terrible, it is a bit run down and outdated, and the room rates are out of controll. The quality of the rooms was at best a Holiday Inn.\n\nReview 42:\nI recently stayed here to celebrate my friend's bday weekend. The hotel was phenomenal. The rooms were spacious and the balcony faced the water. The location was perfect for walking anywhere near Horton Plaza and the downtown area. The trolley also stops right outside the hotel. Concierge was very helpful in their suggestions and there are great eateries nearby. Check out the hotel pool area. It was a great place to sit by the fire pits, have a drink and listen to the live music. When in San Diego again, I will stay here again.\n\nReview 43:\nWe attended a business conference and this hotel was awesome. The staff was friendly and very knowledgeable of the area. The views are beautiful and everything is convient to the hotel. Would love to stay here again should we ever return to San Diego.\n\nReview 44:\n4 Rooms on the first day... no I'm not picky, but this is for real. The first room was directly over the guys jack hammering for the remodel. The second room was literally right in front of the elevator so that every time someone used it, it went \"ding\". Third room filled with a foul odor when the AC was turned on. Last room was Ok but I spent 6 hours just trying to check in. To top it off... if anyone mails you anything, they charge you $10 to \"handle\" it. Stay somewhere else!\n\nReview 45:\nWhat a nice property close by the airport for the Holiday Bowl event. The Marina area is the best, so fun, lots to do, all within walking distance to the Gaslamp area, next to the Seaport Village for shops and food, Petco park, the convention center and USS Midway. San Diego has done a great job offering lots to do while in the area. Room with bay and partial city view in the north tower with balcony. Self park was $26 per day which is steep but you could really do without a car if you stay in this area. Trolley system was great. We drove over to Coronado Island to see the hotel and to the world famous zoo. Well worth both visits. Weather, California style, was perfect as well.\n\nReview 46:\nWe went here because my husband was attending a conference next door. What an amazing hotel. Many people here commented on the poor customer service, we found quite the opposite. Everyone we came into contact with was friendly and helpful. As for being expensive as one poster said, of course it is, it's a Marriott. If you want inexpensive, try Motel 6. Everything here is first class, so you are going to pay for it. We use the lounge for drinks- great. Used the pool and hot tubs- great. Tiki bar by the pool for food and drinks- great. DW's for breakfast -great (I HIGHLY recommend the almond granola yogurt parfait.) Check in staff, maids everyone was great. The only problems we found were, coffee. Not everyone likes Starbucks, but it's all that there is. And every room should come with a little card and ear plugs letting you know about the trains. All night long.\n\nReview 47:\nI stayed for 3 nights at the Marriott Marina for a business function. The location can't be beat. Walk to Seaport Village for fun shopping and dining. Horton Plaza is just blocks away, and the trolley stops directly in front of the hotel. My north tower room had a great view of the bridge and pool area. The rooms were very well appointed with a great feather bed and down comforter. I can't really comment on the dining options because most of my meals were either eaten off-site, or were catered private functions inside the hotel. I ate the breakfast buffett and a quick burger lunch at the Marriott and both meals were good. I would recommend this hotel for location over anything else.\n\nReview 48:\nVery good hotel! This place has very nice rooms, and friendly and helpful staff. It's right next to the convension center and has a nice view of the bay.\n\nReview 49:\nThis is what a business hotel in a big city should be. Modern attractive decor, clean comfortable rooms and gorgeous city and harbor views. You can't beat the location, right on the harbor promenade and across the street from Gaslamp Quarter.Breakfast is good, but the hotel gets a lot of business traffic being located right next to San Diego Convention Center, so you may have to wait to be seated between 8-9 a.m.\n\nReview 50:\nOur waterfront room was on the 20th floor, a well appointed room with a fabulous view/balcony.Our original room was on the 6th floor with an enclosed balcony. As view is extremely important to us, we immediately returned to the front desk. We we're then looked after by \"Hela\" who was great.She immediately found our new room and blocked a room two doors down for the arrival of family the next day. My only room complaint is is no bath tub, shower only. Had drinks and Mexican food by the pool, good food and excellent service. Location is fantastic, easy, lovely walks right out the door.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28300, "query_start_index": 28302, "query_end_index": 28302, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 825, 1387, 2201, 3275, 3700, 3849, 4036, 4330, 4486, 4630, 5405, 6516, 7318, 7661, 7990, 8372, 9145, 9489, 9589, 10066, 10961, 11311, 12006, 12602, 13441, 14399, 14977, 15135, 15507, 16354, 17005, 17878, 18752, 19229, 20094, 20763, 20985, 21390, 22377, 23275, 23510, 24056, 24320, 24815, 25514, 26400, 27104, 27270, 27699]}
{"id": "2514617", "pid": "2514617", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nNice clean hotel, but the location is lacking. Too close to the hwy and too far removed from everything. David, the concierge, is rude and not helpful. I called him to get suggestions for dinner and he barked at me and said he was very busy. Sorry for bothering you. If you don't like your job you should go work somewhere else.\n\nReview 2:\nSo with my shear luck, the hotel Moderne that we had our original reservation with suffered water damage the night before. I called to inquire about the parking lot but they claimed to have tried to notify me about this even though I had zero missed calls. In any event, we were upgraded to one of there other hotels, thus leaving us with a junior suite at the Bentley. The location was great, midtown east right by the FDR. Walking distance to shopping, movie theaters and restaurants. The room was quite nice, although tight with \"suite\" in the title. Very comfortable bed, great view, big flatscreen, tiny closet and an upscale, spa-like bathroom. This was the first time I've ever been in a shower with no door or curtains. Scary at first but not that bad overall. I looked up the rates after our stay there and I would say that they are quite reasonable for the city. There was a rooftop restaurant with an outdoor area. There was construction for the outdoor area but I'm sure it would a beautiful place to hang out with a couple of drinks.\n\nReview 3:\nOne stay has made this my first choice whenever in NY. Serene lobby and staff were a pleasant welcome after a long day. But, even better was our room's view of the Queensboro bridge at night. Beautiful! Thank you Bentley for a wonderful stay.\n\nReview 4:\nThis is my third stay at the Bentley, and I wish I'd chosen differently this time. The room was shopworn, with items that did not work, like the tv remote and the sink drain cover (important to me because I wear contacts). The air conditioner was extremely noisy and not very effective. Worst of all, when I got home, I discovered that there were three charges from the Bentley on my credit card that did not belong there. Three days and two phone calls later, two of the carges have been removed, but a new charge, has been added. None of these charges add up to the one item I charged--the $21.00 breakfast.\n\nReview 5:\nConsidering the price range of the business hotels in Manhattan it is a great choice. The location is cool although you need to walk a few blocks to get to the subway but in the middle you'll find lots of diners and coffee shops and also Bloomingdale's. The staff attention is great. They even have several menus from nearby deli places to order from. That's a big plus The only 2 things that should have been better: The breakfast brunch is too simple The A/C needs to be less noisy In general it's a great option.\n\nReview 6:\nUpon check in A/C was not working, was fixed quickly. The mini bar was unplugged with a note saying do not plug in so therefore all drinks were hot. After spending all day in the city when we came back the lights and tv did not work. Called front desk, sent maintenance up. He messed with the switch then left, still not fixed. We had to wedge a piece of cardboard behind the key switch to keep lights and tv on. We called front desk to switch rooms they said they had no availabilty but did not offer any type of discount on room. Also parking garage was closed due to construction. We had to park a block away in another parking garage which was more expensive. The food at the hotel restraunt was terrible. We ordered mozzerrella sticks which were cold and were just heated in the microwave. Being that we paid extra for the view you think the windows would have been cleaned. The customer service is terrible, I have had better service at a Holiday Inn.\n\nReview 7:\nWe stayed July 2007. one Doble room 4 adults. Reception was very friendly and always helpful The room was very clean. Bathroom although not very big was acceptable and had all the necesary requirments. One miner setback was that we requested a non smoking room and the room did smell..... we reported to the recption and when we came back that night the bad smell was gone completely. In general our stay was excellent we highly recomend the Bentley Hotel. and the price was perfect...very good value. Thanks to all the staff for making our stay :) Igor Mencos and family Monterrey, Mexico\n\nReview 8:\nStayed here in November '04, and were surprised by the similarity of the place to the pictures we had seen online and in brochures!! Very pleasant staff & nicely decorated rooms. A bit off the beaten track, in terms of tourist attractions (although Central Park is only around 10 minutes away on foot). Our one concern was the hopeless air conditioning. Bearing in mind we were there in November, and it was COLD outside, the room was reminiscent of a furnace during the night!\n\nReview 9:\nIT was Great ! My Husband and I Stayed there for 6 days, the room was not too big but great for us. The only thing was that we coundnt order any movies , they were having problems with that. On the top floor there is a great restaurant, and THE VIEW is wonderful. The service was great, they were friendly and helpful. Would stay again .\n\nReview 10:\nI'll start with the positives - the rooms looked great, were clean, and comfortable. Now the negatives - I tried to take showers at 3 PM and 5 AM and both times had to wait between 15 minutes and a half hour for the water to get warmer than ice cold which I find inexcusable at 250 bucks a night. Although they offer complimentary coffee on the top floor, a hotel at this price should have in room coffee makers for convenience in the morning. The hotel is in Manhattan but is really far east and difficult to access public transportation (and hence the rest of New York) from this location. It is 15 bucks for 24 hours of wi-fi, I have no idea why its not free like every other hotel in this price range. The front desk staff were friendly, but were unable to give even basic instructions to the subway. Although it is not a pricy hotel by New York standards, I believe you can do a lot better and at least get warm water in the mornings somewhere else.\n\nReview 11:\nSeemed nice and staff was friendly when we arrived. Room was too hot with apparently no way of turning down the heat at night so we did not sleep well. We had NO hot water when we woke up on Jan 16th. After calling down to the desk, we were informed that the whole building had the problem. We checked out, unshowered and miserable, and the front office manager, Mr. Gallo, informed us that there was nothing he could do because A) we booked through hotels.com so no refund of any kind and B) the problem was not the hotel's but \"outside\" (the hotel did have water so this was news to us that it was the city's responsibility to provide hot water). If you book through a third party, or want to sleep, or want to shower in the morning, or want a hospitality staff who cares, DO NOT STAY HERE.\n\nReview 12:\nWe stayed at the Bentey hotel for two nights in August 07. The hotel itself is not bad although the dim lighting is disasterous. What was most annoying were the charmless, rude, unhelpful reception staff. The doormen/bellboys were extremely pleasant but the reception staff let down the whole establishment. It is also too far out of town. I would not recommend it.\n\nReview 13:\nThere hasn't been a \"free\" breakfast for two years...according to the front desk staff when asked; the restaurant was closed for renovations. No \"free\" wi-fi internet access. No exercise facility onsite; there is a gas station right next to the hotel with coffee; water etc. The 24 hour coffee did not include \"cream\" only lowfat milk. The \"expresso\" machine didn't work very well. The hallways and elevator interiors were very dark like a \"nightclub\", not a hotel. My room, without the advertised view of the bridge or river, was located next to the housekeeping which was visited throughout the evening and wee hours with doors slamming, etc. The radio was broken and had to be replaced, which was done promptly. Windows do not open for fresh air. If you like nice bathrooms and can overlook the rest, this is the place for you. The marble bathroom with brand new sink/tub/glass shower, commode, was superior.\n\nReview 14:\nJust spent a night at the Bentley Hotel. The room was great, modern, nicely decorated, and the view was extraordinary. I was put in a room at the end of a corridor, room 1604, and it had a wall of windows. It was facing west, and had incredible views of the city and of the 59th St. Bridge around the corner. I just wanted to watch the sun go down and the lights come on in the city. I didn't eat there, but the restaurant on top also had superb views. Visit for a meal or cocktail. There was also a convenient coffee shop in the lobby for a quick cup or breakfast.\n\nReview 15:\nThe Hotel is in great area, near Central Park and all the stores in 5th Ave. The staff was really nice. Room had a Great view to the beach, the bed was comfortable and the bathroom were clean, I got reservations at the last min. the price was really good. I will strongly recommend this Hotel.\n\nReview 16:\nWe booked the hotel due to AARP recommending it. It was an easy walk to Central Park. A movie theatre is 2 blocks away. The views from the rooftop dining are fantastic. Bus stop is two blocks away, subway about 3. Service was excellent. Bed was very nice. Room was in good condition. Price was right. Hudson river and Queensboro bridge are beautiful at night from there. We would go back anytime we go to New York. Cab fare to our cruise pier was only $11.00 for all of us. Not bad. Beats parking.\n\nReview 17:\nFirstly, our room was great. We were upgraded to a corner room with a magnificent view of life on the East River and Queens Borough Bridge. Plusses: toiletries nice, fantastic bed, friendly service, attractive decor. So why only 2 stars? The entire hotel stunk like pine tree car \"fresheners.\" It was nauseating and we had to wash out all of our clothes when we got home. Other minuses: Location. You might as well be in Queens. This would be a hardship on an extended stay. At one point we didn't get hot water. It got hot after running it, literally, for 30 minutes. What a waste. They didn't take the problem seriously. There was 1 thing that really pissed me off: $10. for wifi!! Hello? It's free now in Starbucks and McDonald's. We couldn't get it to work anyway, but it was an inconvenience and cheap of them. me Finally, there was a big stove in the room blocking the closet. Huh?? It's a mixed bag.\n\nReview 18:\nI spent a week at this hotel a year ago and what to say, it is an amazing hotel with amazing staff and rooms. It was kind of cheap for a New York Hotel as well: I and my boyfriend paid 70 euros each in July, which isn't really expensive for a hotel of this standard in New York City ! Our room was spacious, clean, the furniture was nice. The bathroom was amazing as well, and towels were changed everyday. The staff was friendly and helpful. The only flaw is perhaps the location which is a 15 minute walk from the subway station, but we didn't really mind that as we like walking. We didn't go to New York to sit down and relax anyway! The hotel was a little noisy too because of cars and cabs honking the whole time, but it's New York City! We slept very good with some ear plugs. A part from this I will definitely go back to this hotel if I get to go to NYC once again, which I hope will happen in the near future. It was the best trip ever.\n\nReview 19:\nThis hotel was a pleasant surprise for the price. We were 'upgraded' to a junior suite which was more of a handicap room. Lots of windows, nice bed. Mostly clean and nice. I've given this hotel a 2 (Poor) for one significant reason. I reserved AND paid in full for my room on Travelocity a week in advance. When I checked out, the person at the front desk said it was already paid for and that we were good to leave. Two days later, I was charged by the hotel on my credit card that they said would only be charged for 'incidentals'. This is hotel management 101. Don't charge a credit card when the room is already paid for. I called and spoke to two front desk people. The second understood the mistake on their part. The first did not so I needed to speak to someone better trained. The charge was reversed, or at least I'll see in 2-3 business days. But this is the kind of headache a customer does not need after a visit to New York. Also the hotel's charge was $40 less than the Travelocity price. So ask for the better price.\n\nReview 20:\nWe stayed here with family and our 9 month old. We booked two rooms for all of us. We were given a fantastic room in the corner on one of the higher floors. Huge windows looking down on a dog park and the street below. We also had views of the river. Beautiful at night. We had a large room with a separate bedroom. All lush interiors and beautifully decorated. The other room in our party was pretty small but comfortable. Seems to be typical of NYC. The staff was extremely nice and accommodating while we were looking for things to do and nearby grocery stores (a bit of a walk south, but there is a large grocery store, starbucks, etc.). This hotel is not in the center of things, but was in a good location for the price. There are some nice restaurants and sports bars in the neighborhood and we were able to walk to MSKCC. Definitely get a room on a higher floor! !\n\nReview 21:\nFirst the problems.... no hot water the first 2 nights. Was given a smoking room when a non smoking room was requested...(yes, I am the bride from a previous review) Despite asking 5 times for a plug for the bath we were not helped. Maintenance did visit out room to fix the heating, but didn't manage to get a bath plug in the 5 days we were there. Now the goodpoints... Location isn't bad, just a 10 minute walk to the subway. Great coffee machine in reception. Great Diner one block up, which serves excellent breakfasts. Surprisingly quiet. Excellent views from the rooftop bar. The staff were either excellent or awful....the guys who man the door should be on the stage!\n\nReview 22:\nI stayed here for one night for my birthday in New York. The rooms are not like they appear in pictures. The view was nice. I breakfast was not worth the cost. The biggest problem I had was the discovery of bed bug bites all over me the next day. It was horrible! I would never stay here again and pay as much as I did just to get bitten to death by bed bugs.\n\nReview 23:\nThe Bentley provides clean, comfortable, modern rooms. Decent space. Comfortable beds and pillows. Nice bathrooms. Front desk service is friendly and helpful. And all this for $120 a night when I was staying over Christmas. But that is about it. There is an Italian restaurant on top of the hotel, with nice views of the East River. You can order dishes from there for your room in the evening. But there are no other amenities or services. There is a small lobby bar. Breakfast, served in the somewhat bleak top floor restaurant, is $17.50 and expensive for what it is. You'd be better off in a local diner. Internet connection is $10 per day. The hotel is over by FDR drive - just be the East River on the Upper East Side. So rather out of the way and rather a fuddy-duddy part of town. Convenient for the hospital though. That said, The Bentley is the smartest 'value' hotel I have stayed in in Manhattan and look forward to staying there again.\n\nReview 24:\nI stayed with my husband in the bentley hotel for 5 days. Had th best time ever. The staff was very friendly asked for another room with a better view, they moved me the next day. Very quiet and the room looks amazing, the bed is very comfortable. Would stay again for sure. Close to subway.\n\nReview 25:\nEverything is old, the road outside could be heard clearly, carpet in Lobby dirty, checked out after 2 nights. Rather go to time square for slightly more, and 100% better.\n\nReview 26:\nThis hotel is fine. We stayed here as a family, hubby, wife & 9yr old. We checked the reviews before our travel & were a bit anxious, but for no reason. Yes the hallways & lift is dark, but that's just sexy lighting that doesn't work. Location is not good if you want to be in the middle of a busy manhattern, but very good if you want to escape the bussle of the city after a day out within a short cab ride. We asked for a high room that overlooked the bridge & got it without a problem. Forget buses, trams & subway, the taxis are $7 everywhere you seem to go, including 5th Ave, Times Sq, central park - what more do you want? They are very easy to flag down too. Ritzes dinner does good food, there's a pizza place around the corner + liquer store for us alcholics that don't want to pay hotel prices. Great views & we would definately stay there again.\n\nReview 27:\nThe Bentley is dark, gloomy, unkempt, and has few facilities. I have thrown out better furniture than they have in the hotel. The bathroom was good, and the beds were clean, but oh dear, the rest of the room and the hotel are awful. When we arrived after a tiresome journey our room eas not available, and when I asked were I could get a cup of coffee, I was shocked to find that the hotel couldn't provide it. I was merely told to go next door to a filling station where there was a convenience store ! The restaurant was appalling, dirty, shabby furniture, and poor food, and when buying a drink at the bar, the staff asked for a tip (yes literally asked for it). Worst of all, it's so far from the centre of town that unless you like walking for hours, taxis are always required (some taxi drivers had not even heard of the hotel and had to use street maps to find it). We just couldn't wait to get out of the place.\n\nReview 28:\nI can't for the life of me figure out the Terrible and Poor Ratings for this hotel. I just arrived home from a girlfriend trip to NYC, where we stayed at this property. We ended up getting the room through one of those internet sites where you commit and then find out the name of the hotel afterwards. We upgraded to a double room for an additional 20.00 per night, which was still more than fair, and a real bargain for New York. The hotel was very clean and the front desk people and other employees could not have been more pleasant, helpful and polite. The neighborhood is very safe , we never at anytime felt nervous, and yes, we walked everywhere. Come on guys, so what if you have to walk to attractions and locations? It really is not that far, it makes you feel much more of a part of the city and we all need to walk more anyway. We are staying again at the Bentley next time we make it to NYC. We had a great time.\n\nReview 29:\nI loved the hotel, it was very nice for the price and comfortable. Location was great, Ritz diner was a perfect place for breakfast. Everything on the review was true including the capuccino machine out of order, which was unfortunate. People nice in genereal, the concierge could have been a little bit more helpful... but I would definitely stay there again when I go to NYC and I recommend it to anyone. The shower works great and the only problem is there is no shower curtain and it can get messy, but you don't get cold.\n\nReview 30:\nThis was our first trip to NYC, and did we have a great time. Hotel was FAB, lovely rooms and friendly staff. Was about 10 - 15 min walk to the nearest subway station but you could always spen 4 - 5 bucks on a cab. Rooms were very clean, quiet with lovely views over the Hudson and Queensbrough Bridge. Close to Central Park. Would recommend this hotel.\n\nReview 31:\nThe Bentley was everything we needed for this trip. It was conveniently located beside the Animal Medical Center where we were bringing our dog for a life saving procedure. Parking was right under the hotel and you got a discount by staying at the hotel. Our room was very clean, spacious and had a nice view. The bed was inviting and so comfortable. The staff was very friendly and eager to help in any way. The restaurant/bar had an outstanding view of the city. We would definitely recommend staying at the Bentley. We walked to several places and got the subway with no problems to places we wanted to go that were a little to far to walk.\n\nReview 32:\ni thought this hotrl was great very clean and affordable okay location as it is in walking distance of goof food and drink and bloomingdales. only a couple of blocks away from 5th avenune but its a nice walk there.\n\nReview 33:\nThe Bentley is certainly a very nice hotel, but when we arrived after a very long journey from Ireland, they had no record of our reservation (despite being pre-paid!). The line 'its not our fault' was given to me and we were put in a cab to mid town to a sister hotel (cab at our expense). A gentleman next to us was told the same. Once I had contacted my travel agent, it was determined that the hotel had made a mistake and we returned to an upgraded suite and complementary drinks in the Bentley. That was great, but I find it strange that this scenario has been mentioned a few times in reviews and the same thing happened to the other man booking in with us - prehaps they give up reserved rooms after a certain time? I found having no breakfast option in the hotel inconvenient, but otherwise, it was a very pleasant place to stay.\n\nReview 34:\nThe hotel was everything I wanted and more, It may be a few blocks walk to get to the shops and the sights but walking down some of the roads gave you the real feel of the area.Took about 20mins to walk to Central Park. We were on the 19th floor and the views out were fantastic.Especially the Sunrise over the river. The bed was comfortable and the room was clean. Ok , so you don't have the tea and coffee machine in your room, but there is one in the lounge are downstairs. Never ate in the restuarant but it all looked nice. Staff were always helpful and nice. Would definalty stay again\n\nReview 35:\nMy wife and I had a very nice stay at the Bentley Hotel on the Upper East Side of Manhattan in December 2011. In general, the room was very nice. Below are some comments about the accommodations: It was the usual New York City-sized hotel room (smallish), but it made good use of the space. They had a flat-screen TV in the room, though it's not hooked up to any HD sources, so the picture quality is not the best. The shower is enclosed using a half-wall, instead of a curtain or shower doors. This makes for a wet bathroom floor, but otherwise was not a problem. Each room has its own thermostat, and very easily controlled the climate of the room. It was always comfortable. The internet connection was not free ($10/day ish) and not the fastest, either. I averaged about 50Kb/sec during heavy usage. The elevators are SLOW. The staff is very friendly. They made food recommendations and were very accommodating, even when our room wasn't ready by check-in time. The location of the hotel is OK. It was within walking distance of the subway, and there's a bus stop less than a block away.\n\nReview 36:\nIt was my first time in New York, the staff were very polite and helpful.. Although the hotel was a distance away from the main sites, the tube was only a few blocks away. Great location for shopping at Bloomingdales. On arrival had a complimentary upgrade, views were amazing overlooking the Queensboro bridge towards Roosevelt Island. The location of the hotel did not bother me at all, i don't have a problem with walking about. Would definately come back in the future\n\nReview 37:\nWife and I stayed during apartment renovation. Very responsive manager addressed need to change room rate when we checked in. Staff (front desk/greeting person at main entrance) very responsive. Bed very comfortable, room clean, well appointed. Had fabulous view of 59th street bridge/river on upper floor. Could hear guests talking in adjacent room at times. Room rates change frequently; we received very low rate for two of three days. Did not use wi-fi, restaurant, or exercise room. Starbucks coffee available in lobby for reasonable cost.\n\nReview 38:\nAlthough the rooms are nicely appointed, they are NYC-tiny, tiny, tiny. Attentive and helpful staff make the hotel feel comfortable. The breakfast buffet, however, is overpriced and mediocre, at best. For a good meal at reasonable price, walk one block to the Ritz Diner. Don't miss their blueberry pancakes.\n\nReview 39:\nMy husband and I checked into the hotel January 9th for a weekend away. What a great place! The rooms were clean, the staff friendly and the restaurant served a great meal. The rooms are cheap for New York City also.\n\nReview 40:\nA word to the traveling masses- The Bentley is a \"polished terd.\" No matter how one shines this bad boy it's still a stinker. (Top five levels of stinkiness)#1.The tub is fitted with half a pane of glass so the other half of the tub is free to let the water wash all over the floor.#2 The breakfast was ridiculously bad. The staff scortched my husbands french toast black on one side and remedied it by bringing another order of french toast,- this time made with wonder bread instead of original challah bread. The oatmeal was runny and the coffee was burnt Sanka.#3. The place looks like an 80's nightclub flashback that's never been scrubed clean.#4.The staffs disdane for customers is tremendously high. It was built up by years of apologising for it's incompetence and crumbling facilities.#5.The carpet in the room had an erie stickiness that only a blue light in CSI could decode. Sincerely disapointed.\n\nReview 41:\nchecked in and discovered all elevators broken for 24 hours also lack of hot water for over 24 hours. The hotel would not give us a discount!!!! beautiful hotel but basic service unavailable!! !\n\nReview 42:\nI made a reservation for two nights, did not prepay. I contacted the front desk at 9am the morning of day 2 and told them I was leaving early because my plans had changed. The clerk said okay and I asked her to email me the bill. I got the bill and was charged for both days. Spent hours on the phone with clerks, supervisors and managers and was told everything from that is our cancellation policy, (which is not what was written on my confirmation) to well because you were there until 9:00 am that is technically the second day. NO HELP from anyone, in fact they acted as if I was ripping them off... Beside that when I arrived at 7:30 PM, I still had to wait 30 minutes for my room...\n\nReview 43:\nI recently returned from a week spent at the bentley. It was my first trip to new york and i loved every minute of it.. in fact ive already booked my next trip in august and cant wait. It was important to me that i enjoyed my stay at the hotel as well as the holiday, and the bently delivered, although i was initially dissapointed i didnt have a room on a high floor and i had the dreaded garage view, i still thoroughly enjoyed my stay, rooms were clean and stylish but unpretentious, the staff were very friendly and helpful and personally i thought the location was great; lovely neighbourhood, with great bars and restaurants. Why would you want the biggest tourists spots on your door step? some of my most memorable experiences were had just walking random streets and soaking up the atmosphere. Personally i would reccomend the hotel to anyone, especially if like me you were travelling on your own and it was your fiirst visit, i have since looked at other hotels, but i liked the area and the hotel so much im coming back for more. have a great holiday.\n\nReview 44:\nFirst of all, this hotel is located only 15 min from Laguardia airport (even with heave traffic) ! I have stayed in the past at the Hilton - avenue of the Americas and i missed my flight because of heavy traffic (50 min to get to LGA !!!!). The room, the service, the front desk agents, the concierge ... are just great ! I have stayed in hotels all over Europe, Asia and in North America. I can state that the staff at the Bentley (including the General Manager) know what real hospitality means !\n\nReview 45:\nExtremely good New York hotel. I've stayed at many different New York hotels and the Bentley has one of the best views ever! I stayed on the 7th floor and have incredible windows that overlooked the street, river, and Queensboro Bridge! So many N.Y. hotels look out onto a brick wall but not the Bentley. The room was also large by NY standards. The bar had incredible views of the city along with nice bartenders and good drinks while the front dest staff were nice and extremely helpful. They pointed us to a fantastic sushi restaurant a short walk from the hotel. The only drawback was that the air conditioning unit was rather loud and you were either cold or hot but nothing in the middle. For the price, location, room size, views, and staff, I would absolutely stay here again!\n\nReview 46:\nThere was no heat in my room, no dial tone on the phone, the alarm clock wouldn't allow me to change the wake-up time, and the remote for the television only scrolled down - nothing else! I know these sound like small things, but that's what counts alot! And to top it off, the attitude of the hotel staff was less than friendly and helpful, as they would not do anything to help smooth things over, ie.reduce the amount of the bill. I would not stay here again, nor recommend this place to anyone.\n\nReview 47:\nThe Bentley is beautiful, stylish, clean, and comfortable. We booked online, got upgraded to a suite, and had a gorgeous room with an inbelievable view!! I can't imagine that there is a better value in NYC...\n\nReview 48:\nFirst off, our room was very dirty...the furniture was all chipped, damaged and looked very old and nasty. The rugs were dirty and the furniture was sticky with some kind of substance. And we were in a suite! When I informed the front desk clerk, he informed the front desk manager who brought the entire hotel management staff (like 7 people) to my room (along with the housekeeping manager) to confront her about the situation - in front of us. I thought that was VERY UNPROFESSIONAL AND TACKY. The hotel GM had no class for doing that! Many of the staff were rude...vocally very unhappy with changes in upper management and new ownership. No one seemed to know what was going on! And, the best part---the rate for us to stay another 2 nights was 499.99 night!!! They have got to be joking! Also, there was no \"cappuccino bar\" as stated in ad, and they charge a small fortune for the breakfast buffet, which was cereal and fruit! So people...in a town of 1000 hotels, there are better choices! And did I mention, it is attached and above a Mobil gas station!! !\n\nReview 49:\nThis is the 2nd time I've stayed at the Bentley and again it was brilliant. Stayed in room 1105, Yes the air conditioning is a bit noisy but works well., the room was a great size and house keeping was tooa great standard. The hotel is on east 62nd street so isn't right in the middel of things but the neighbourhood is gorgeous with plenty of resturants and shops. Bloomingdales is only a couple of blocks away. And a tax ride to the otherside of Manhattan was only $8. I stayed in the hotel for 9 days and don't have a bad word to say about it and for the rates this hotel is a gem\n\nReview 50:\nWe stayed at Hotel Bentley for 3 nights. We booked online through Bookit for $186--nothing else at this luxury level was close to that price. Our room was lovely--very clean and comfortable with every amenity. The front desk staff was friendly and extremely helpful. We would stay here again without hesitation. Two points of caution, however: 1) We had a late-night appetizer and a drink at the restaurant on the top floor and, while, the view was amazing, the service was almost non-existent. We couldn't find a server to get a second round OR to pay our tab, and it was empty. 2) The location is extreme east, so if you are traveling all over Manhatten and walking isn't an option, you will be taking cabs. This wasn't an issue for us--we really had a great stay at Hotel Bentley.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32265, "query_start_index": 32267, "query_end_index": 32267, "truncation_seperator": "... 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{"id": "186891", "pid": "186891", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI stayed almost a week in this nice hotel and like it. The room was clean and spacious with all the amenities, well kept by an efficient housekeeping personel. The only thing I didn't like is the fact that the sink was by the wardrobe in the other end rather in the bathroom. The front desk was very helpful and answered all my requests. Valet parking was awesome eventhough you have to pay 30 CAD per a day, but if you want cheaper parking try the self parking next door almost half the price. The location is great, you can walk and tour the whole downtown area without any transportation. It's a good idea if you want to explore the hundreds of restaurants, sightseeings and do shopping. It was also a good value for the money and definitely I will go back again.\n\nReview 2:\nHere are the reasons why I'd never choose the downtown Toronto Courtyard Mariott: - Long lineup (waited more than 40 minutes) to use the one (1) computer terminal with internet service (couldn't use the paid wifi in my room since it was slower than dial-up). There is no excuse why the Courtyard downtown Mariott can't have more than 1 computer station. People behind me waiting to print their boarding passes were complaining and said they were never staying at the downtown Courtyard again. - My room: floor near bathroom (near vanity and closet) was completely wet. I had to use all of my towels to lay them down on the floor to be able to soak up water and get to the bathroom, leaving me with only a couple of hand towels. - My bed: Yellow (pee) stains were found on the white linens. Don't think they've ever heard of bleach. - Check out lines were long - only 1 representative during rush check out time. Poorly managed.\n\nReview 3:\nThe hotel is located in downtown but in the evening the area is more like the Bronx. Homeless and drunks are the most frequently encountered. Despite the reservation was done 20 days before, the room was located at 3 floor , next to the ice machine and overlooking the engines of the a/c. We immediately asked for a change of room and we were told that there was only one left at the 2 ^ floor (hotel counts 17 floors and 550 rooms...), away from the ice machine but always with the engines of the a/c in front of the nose, dark and with an incredible smell of smoke (windows cannot be open...) We didn't have other choice and we have accepted. Moral of the tale: to sleep we have bought some earplugs and to breathe a fresher air I sprayed perfume all over the room. It is always unpleasant to give some negative judgments, but the state of the rooms doesn't leave possibility of best judgments.\n\nReview 4:\nI wouldn't expect a hotel of this caliber to be running a parking scam; but they are. The second I drove up, the hotel con-man was on us asking for $25 to \"self-park\". It turns out they wanted to charge $25 for a $4 off hotel spot next door. The internet was very slow, the room was poor, and the people were rude and running a scam.\n\nReview 5:\nThis hotel will charge you an amount that you would expect for NYC or Chicago yet the value is not there. The rooms are basic, need upgrading. From what I remember no pool, sauna, jaquzzi, but it did have a smalll excercise room. They charge you for parking, valet is $20 dollars CDN. If you have a complain, good luck winning with the manager, It took me 3 long distance phone calls and I finally gave up and called Marriott headquarters for help. They did, luckily for me.\n\nReview 6:\nI loved this place great location easy walk to subway. The rooms are very nice. Only bad thing the elevator was slow. Had to wait while because one or two were out of order. Close to the gay area just one block over. I would stay at this hotel again.\n\nReview 7:\nService we received was perfect from all staff, nothing to much for them. The room was very spacious & had everything you would need whilst away. We loved the location & I myself a woman first time in Canada went across to the all night store all alone & felt very safe. We had a brilliant day at Niagara falls. What I liked best was all of it, what i liked least NOTHING....Thank you Canada Love your country & all you people.....xx\n\nReview 8:\nThis hotel is located about 2 blocks North of the main shopping attraction in Toronto - the Eaton Centre. It is a good location but if you are on foot, you have to walk past some poorly lit areas - especially on the east side of Yonge. If you stay on the west side, you will feel more comfortable! The hotel is clean and the staff are friendly. Good value for the money.\n\nReview 9:\nI like this hotel, very good location, near subway station, restaurants, museum, shopping, everything is close and easy access. The staff was very friendly, everybody, the front desk, security, cleaning lady. The room are kind of old, they got new acl tv but that's it. The bed were ok, nothing special. The sink is not in the bathroom, kind of weird but it didn't bother us. The room was clean. The good feature about this hotel is the location and the price for Toronto.\n\nReview 10:\nWe stayed in the Marriot Courtyard, Toronto over New Year and are were very impressed with virtually every aspect of the hotel. The staff, rooms and service were excellent and the location is right in the downtown district of Toronto and a moments walk from the subway. We did not have a bed and breakfast deal and I think benefitted from having the flexibility as breakfast can be expensive in the hotel. I really can't fault the hotel, if I was to be really picky the elevators (or lifts to us Brits!) were faulty and we were trapped numerous times.\n\nReview 11:\nBoth times they were not able to give us the room we reserved. The two rooms we've stayed in were barren! Two Beds, and a huge open area with nothing, should have been more tables or a mini-bar, but just blankness. Wtih the same price we paid, we could have stayed at the hilton!\n\nReview 12:\nthis stay at this marriot was part of a last minute holiday to see the niagara falls and then on to quebec city. so we stayed for just 2 nites. i Emailed ahead and requested a room high as possible thus enhancing any views. i rec. an immed. answer telling me that rooms allocated was on a first come first served basis.. luckily our flight from london arr. midday so via taxi we could check as soon as we arrived ie 1pm ish. we . requested . the highest room avail. and got the 17th (top is 18 floors). everything was absolutely perfect..warm.....ultra clean.... spacious.... and efficient. all for equiv. of \u00c2\u00a360 per nite. for the 2 of us . would get such value in london. flat walk to CN tower (30 mins steady walk.)\n\nReview 13:\nJust so you know - the hotel charges a daily fee for Toronto marketing that they add to the bill on checkout. They call it a government tax when I asked for an explanation, but when I asked for documentation, it turned out to be a fee that the hotel charges me for their marketing purposes. All Toronto hotels seem to participate in this, so if you must go there, you can't avoid it. Of course, you also pay the government sales taxes for this fee as well as all other room charges. Just thought you should know. Other than this, the hotel is OK and pretty much average.\n\nReview 14:\nWe stayed here for four nights in late December '08 and had a pleasant experience. The staff was very nice and helpful. The room was decently-sized, bright and clean. Great location in central Toronto. We stayed in the south tower which was fine. The Gym and pool are very adequate. Parking is best done self-serve in the garage across the street from the hotel entrance, on Wood St. You pay the machine for parking (Either Canadian funds or credit card) and put the receipt on your dashboard. This is the cheapest way to park unless you don't mind paying $30/day for valet plus tips. One negative I have to report was the clueless person who was in the room next to us that literally slammed his/her door from 3-4am one night. After literally yelling for the person to stop the slamming, they stopped doing so by and large! I often wonder if people of this nature are simply stupid/unsophisticated! All in all, it is a decent hotel and we got a very good rate under $90/night.\n\nReview 15:\nAfter having my $500 shoes ruined by the hotel the shoeshining service (black polish on cream leather), they tried to \"fix\" them at a local shoesmith. A concierge attendant actually said, \"Relax, we'll take care of it.\" But they didn't. It took three months of my life before they finally decided to compensate us for a night's stay. The \"director of rooms\" was finally convinced to do so after I demanded correspondence with their general manager. If you wish to be treated like \"the bad guy,\" then go for this one. If only I stayed at the Four Seasons just accross the street. The general manager would have personally taken care of such a blunder without wasting my time.\n\nReview 16:\nRight in the middle of action in downtown Toronto. Clean and inviting, with a friendly staff, from checkin to their restaurant and bar. Must try - their breakfast buffet, can be expensive @ $20/head but can be included in their room rate, especially if you are a AAA/CAA member. Have a great stay !\n\nReview 17:\nWe used this hotel for a small group business meeting. The hotel was in a location convenient to the subway and short walk to most of downtown. The room was clean and the bed was comfortable; nice but not outstanding. We used one of the downstairs meeting rooms; the breakfast and lunch service food was very good as well.\n\nReview 18:\nWe stayed at a king suite which is reasonably roomy. Only complaint is the counterspace for the bathroom is quite small. Could be noisy at night from traffic on Yonge Street. Location is walkable to Eaton Centre and Bloor St. Breakfast buffet offers different varieties. The room rate includes breakfast which is a good value. Staff professional and courteous. Pool is very small and doesn't appeal to my kids.\n\nReview 19:\nNice hotel with ewxcellent staff. We requested a room on higher floor in South Tower, as we were aware that the evening could get noisy during La Nuit Blanche. Comfortable bed, spacious room, good fitness room. What I especially liked was that the pool was open from 6am until 11pm, fitness centre 24 hours/day. We got a very good value through Priceline. To have 2 computers with a printer for printing your boarding passes was an additional bonus.\n\nReview 20:\nDecent hotel, well located at a fair price. Only real complaint were the elevators- a bit slow for a hotel of that size. Free wired and wireless internet - less common than it should be in major hotels.. Given its location it is fairly quiet. Service was fine, very helpful front desk staff- apart from no 5 am wake-up call on our last morning. We were awake anyway but otherwise could have been a disaster!\n\nReview 21:\nWhile this is not the most \"crisp and cutting edge\" hotel, it is clean, friendly and functional. The room was decent and bright. Being right on Yonge street, I skipped the rental car and just walked or used the subway (station is just 100m away). Also close to The Eaton Centre, Church St., and the University of Toronto. The breakfast Buffet was Excellent! I definitely recommend booking a package including breakfast, because you won't get a better value outside the hotel.\n\nReview 22:\nNot a five star, but for the $$ can't be beat--solid service, central location, nice lounge. No long waits at reception even during peak hours, decent concierge service, fast elevators, good valet parking for frequent in/out. Order w/AAA rates on-line and get free breakfast buffet at Yonge Street Grill. Free high speed internet service was nice also--can't for the life of me figure out why all the high-end hotels charge $15-$20 a day for this. Rooms were also updated w/flat screens and Ipod-docking clock radios. A good, solid choice for a middle/upper-middle range traveller who's looking for a good place to stay, and wants to save their $$ for Toronto restaurants and shows. Will definitely stay here again.\n\nReview 23:\nI last stayed at this hotel 2 years ago for annual work function. It was so bad that I swore never again but in the season of cheer and foregiveness I thought I would give it a try this year. The lobby is heavily under construction but that's the least of my gripes -- the construction is contained and the area is cleaner than my actual hotel room. I was awarded a king room on an upper floor and I shudder to think what is being served up on floors closer to the street. It's a big enough room but words escape me.....The pull out sofa looks like it was dragged from a dumpster. The plethora of pillows are really just cotton balls stuffed in white bags. On the bright side I have found multiple old newspapers under the bed for my reading pleasure. There is something resembling a chemical spill on the tiles of the bathroom. The heating/ac system is inoperable. Pray for me. I have two more nights to suffer in this dump.\n\nReview 24:\nToilet was broken on check in. Told it would be fixed when returning from dinner and game. Didn't happen.\n\nReview 25:\nI feel as though I was mislead by the hotel's website. Pictures of the updated lobby led me to believe that this hotel was recently updated...definitely not the case with the rooms! The location was a reasonable walking distance to Eaton and other popular destinations, but not as close to the Air Canada Center as I had hoped. Overall, I would not consider this a great value.\n\nReview 26:\nI am a Marriott Elite customer and normally I should have been put in a high floor and a quiet room. I was put on a low floor right outside the ice machine. I complained, management refused to move me that day as they said the hotel was full. They offered me points in compensation (not much compensation when all you want is sleep but ok I am not one to knock back some extra points). Guess what, even after I reminded them of it, they still haven't bothered to give me the points. I also wanted to rent a meeting room for a one hour business meeting. Nope, had to rent it for the entire day. I saw that the room wasn't used that day so they got no income from the room when they could have had some money out of me (oh yes and they wanted to charge me 100 bucks for Internet access during my meeting which is a joke as it was free everywhere else in the hotel). The hotel for the rest is as you would expect a downtown Courtyard to be. Hope they change the management soon though. No commitment to customer service.\n\nReview 27:\nI just returned from a one night stay at this hotel. I stayed there for marathon weekend. The room wasn't very clean, the mirrors in the room had finger prints on them, there was a thick layer of dust on all the edges of the furniture, visible clumps of dust balls all over the headboard of the bed and around the bed and in the nightstand drawers. There was a large amount of white powdery substance around the the back and side of the bed which made me wonder if the room had been recently sprayed for bed bugs. There were a few small dead bugs in the back of the nightstand drawer. The balcony doors were completely filthy, a layer of dirty film and fingerprints all over them. The room was on the fifth floor and it is way too close to the street for it to be quiet at night. All you hear is honking of cars and sirens blaring. The rooms and hallways need some work and the furniture looks worn. Needless to say I won't be returning for another visit here.\n\nReview 28:\nI was having breakfast in the restaurant of Courtyard Marriott before taking a taxi to the airport. I had all my most important things: passport, wallet, cell phone in my purse, since I was ready to leave the hotel and fly back to the US. My purse was stolen from the back of the chair, while I was sitting in the chair, I never left it unattended. Although police arrived promptly, the hotel management absolutely refused to check the kitchen or to questions waitresses or people who work on the floor in the restaurant. There were not that many people in the restaurant that morning and there is always a possibility the robbery was done by somebody who worked there. Long story short, I have nothing bad to say about the hotel, my week-long business stay was just fine, however, ALWAYS have an eye on your belongings! :)\n\nReview 29:\nThis Courtyard was one of the better hotels I have stayed at. It was very centrally located to a subway stop, shopping (Eaton Centre), restaurants, the University, and other points of interest in Toronto. The staff was very friendly especially the bell hops and valets. I enjoyed the room as it was very spacious, clean, and had a great and quiet view of the street. The price was just right because I got it through priceline for just $65. Wireless internet was included and was fast for the most part but would only work in certain parts in the room. The only thing that would have made it perfect was if breakfast was included and parking was not $30 a day. Other than that, I had a very enjoyable stay at this hotel and wouldn't mind staying there again.\n\nReview 30:\nThis property does a disservice to the Marriott Courtyard name. While the lobby is practical but inviting, the room is a grand disappointment. From plastic shower walls and moldy shower curtains, to broken drawers in the dresser, ancient air conditioner and a too-soft bed, I was disappointed. Internet access was good, the small fitness center was useful with newer equipment, and the pool/jacuzzi were a pleasant extra. The staff I interacted with were very helpful, but the property, at this price point, needs a makeover, badly.\n\nReview 31:\nStayed a couple of nights before moving onto Niagara, Rooms spacy and very comfortable. Excellent friendly staff. Restaurant seemed expensive but a good range of food. Great idea having coffee in the lobby for guests each morning, (rooms have coffee makers but offer powdered milk !) I would definatley stay there again, My only concern was the beggars in Youge Street, but they dont harras you, We walked from Harbourfront to the hotel in less than 1 hour, including windowshopping.\n\nReview 32:\nLet's start from the great location: downtown, on Yonge str. and next to College subway allows you to move anywhere in Toronto very quickly by subway, bus or street-car.. Rooms: standard Courtyard, we had a big room on an upper floor with a great view of the high-rise buildings towards Bloor. Breakfast: a great selection, well prepared (but guys can you turn the a/c down, it is freezing in the morning) Room service: very, very quick and decently priced, but also there is a variety of fast-food round the corner. Hick-ups: the cleaning staff in our floor seemed overworked and a couple of times the rooms were not made-up before 5 or 6pm, but the ladies were courteous. The swimming pool has way too much chlorine, be sure to wash this out carefully\n\nReview 33:\nHave travelled with family and stayed here at least 15 times in the last 1 1/2 years and every room was great. Friendly service, very accommodating. Stayed in afew different hotels in this area, but after we stayed here once we return everytime we come to Toronto.\n\nReview 34:\nHaving written my first every hotel review for the Hudson, New York (horrendous - don't do it!)! thought it only fair to write a little on the other hotels we stayed at during this holiday. Classy is the word I would use for the Courtyard Marriott - it just felt luxurious. Staff friendly. Basically can't fault it at all. Unfortunately, we only stopped one night, but if I was ever to go back to Toronto, would definately stay there again. Well situated - close to the Eaton shopping centre and the underground metro. Can not fault it at all.\n\nReview 35:\nWent there with a friend for a mothers night away, we were very excited when the front dest staff told us they were giving us a great room. When we got up there it was awful the beds were half made and room was dirty. We called down and they said they would change our room, so we grab our stuff and went down to get the key to our new room. When we got in the room it was worse then the first, so once again we called down and let them know the room was unacceptable, they said they would get back to us, but after 20 mins we grab our stuff and went down to get a new room. Finally the room they gave us was clean and we could unpack. It took an hour and a half from time we got there until we got the third room. They did give us complamentery breakfast but I think they could have given a little more considering how little time us moms actually get for ourselves we really don't want to spend it changing rooms.\n\nReview 36:\nMy wife and I have enjoyed more than thirty overnight stays at fifteen different hotels in Toronto over the past twenty years. We both agree that the Courtyard on Yonge offers the best option for location and overall value. The hotel is a five minute walk from the Eaton Center, less than a half-mile from Bloor Street, a block away from a subway station and located right in the middle of the action of downtown Toronto. Self parking at the garage across the street is your best option. It is only $4/ day on the weekends. (The hotel charges up to $30 per day on weekdays.) If you want a convenient place to get something to cheap to eat, check out College Park located a block away. It has a food court and a complete grocery store. Toronto offers a number of luxury hotels but most are located in the business district. Unless you want to be near the theater district or Rogers Center, the Courtyard is a short walk or drive to most of the city's highlights.\n\nReview 37:\nJust returned from our trip to Toronto and overall we were pleased with the hotel. The only negative was that our room was not ready when we arrived after 4pm and after hours in the car that was not something we wanted to hear...we received a $20 restaurant credit for our troubles and the stay was trouble-free after that. The room was spacious, clean and the staff very helpful. The subway is near the hotel and it is easy to use. Attractions like Casa Loma., the Distillery District , CN Tower are a far walk so use mass transit. We ate at the restaurant in the hotel one night because we were to tired to go out and the food was good .\n\nReview 38:\nThis is the secon time in a year that I have stayed at this Mariott hotel. Last time it was under lobby renovation . this time the lobby looked nice but it was down hill from there. The first room was musty... air freshener is not a solution! Second room a bit better. Room service on each visit was TERRIBLE. Previous visit I found myself eating bits of the serving dish that were crumbling-Yuck!. This time round, pastry on the pot pie was not cooked and the dessert wasdisappointing. Further, the documents sent to the business office printer could not be printed due to an error code that no one seemed to know what to do with. The kind caretaker called in tried his best but it was very clear that this is not his area of expertise. I am glad that the documents were not sensitive... No one was able to cancel the print jobs either.\n\nReview 39:\nWe stayed 6 nights at the Courtyard Marriott Downtown on Yonge Street. The room was great, staff friendly and helpful. Location ideal. We walked to the CN Tower, Eaton centre and all the downtown locations. We were on the 15th floor which has been renovated. They are renovating a floor each week, starting at the top. Don't be concerned, no noise or disruption. Most guests did not know it was taking place. We only knew because we were told. I will be staying here again.\n\nReview 40:\nI loved my stay in this hotel. It has friendly staff and smooth check in and out. The rooms are spacious and beds are comfty. The location is strategic!\n\nReview 41:\nHotel was on Yonge and within easy walking distance of Toronto's attractions. Toronto is a great place to visit, we attended the Hot Docs festival to support our friends - Anvil. We were only there for a long weekend and wished we could had stayed longer.\n\nReview 42:\nHighly recommendable. Breakfast very good.Telephone reservation unacceptable. Will let you spell your grandfather's nickname.\n\nReview 43:\nI just stayed at the hotel in February 2012. The hotel is very close to a subway station and next to Yonge street. The check-in was done very smoothly even though I did arrive way too early, they were able to find me a room right away. The room itself is very average but not dirty. I had a King size room and the room was big.The furniture looks outdated , especially the sofa and the chair for the desk. There is no fridge in the room which is weird since the room is big enough to have more furniture. I didnt use the restaurant so I cannot comment on it. The wireless internet is very good quality and it is FREE. I would stay at this hotel again for sure. The inside of the hotel looks very professional, they have done a good job.\n\nReview 44:\nStayed here for a night while in TO for a wedding. I found the staff very kind and accommodating. When I asked them for recommendations they were knowledgeable and very kind. I has the buffet breakfast, the food was salty but fresh. Next time I will try the plated breakfast but other then that I thoroughly enjoyed my stay and will be back.\n\nReview 45:\nRead the reviews and book this hotel. I must say that the reviews were right. Great location makes it easy to walk around the city. The rooms are a nice size and very clean. Our entire group enjoyed the breakfast buffet. The staff was friendly especially Kola, the front desk rep. I would stay here again. The only downside is the expensive valet parking.\n\nReview 46:\nI'm a business man and I saw a lot of hotels this year. But this is the worse I've seen so far. The rooms are old, the internet is never working properly (neither with wire or wireless) and the service is not very good. Even if I had paid for the \"prestige package\", they would not replace the bottles of water in my room everyday (as they said they would at the front desk when i arrived). The parking is 30$ a day. They charge the same price than high class hotel I've been at, but it's really not worth it. I really don't recommand.\n\nReview 47:\nJust spent three nights here with my two teenage daughters. The area is great, the hotel was clean and comfortable and the rates were outstanding. We got a room with 2 doubles for $119 including a full buffet breakfast that includes just about everything you can imagine. Of course parking and taxes add some to the bill, but that is to be expected in a major metropolitan area. We used the pool and workout area and were pleased with both. I'd definitely return.\n\nReview 48:\nThe hotel is convenient to the University of Toronto, Ryerson University, the Royal Ontario Museum, the Bloor Street midtown shopping area, and a subway stop (College, which is less than a block away). The area of Yonge Street below Bloor in which the hotel sits is a melange of mostly tacky shops and restaurants frequented by students on budgets, though there are some nice exceptions. Mostly, to find good restaurants outside the hotel, one needs to walk a few blocks west or north into the midtown district or take a cab or subway to the financial or theater districts. No big deal. The hotel has a good restaurant and large and friendly bar. There are coffee shops (accessible from outside) in the same building and one block south. I second earlier travelers' comments about the friendliness of the staff, from front desk to car valets to housekeeping.\n\nReview 49:\nThis is a real value-for-money hotel in downtown Toronto. The location can't be bettered ... one block to the subway, four blocks to the Eaton Centre, about six blocks to the high end shopping on Bloor Street, with the Harbourfront, museums, and other things all still within walking distance. The rooms are pretty standard, but large. The new beds are super comfortable. Room service available. Free internet in a room off the main level bar. On the marriott website, there's usually a good rate for a bed and breakfast stay--which includes the full breakfast buffet for two. (To pay for that for two in the restaurant is around $35) This is well worthwhile, because it's an above average buffet with lots of selection, including an omelette station for made-to-order eggs. I've stayed there many times and always found the service enthusiastic and helpful. On this last stay, the website rate with breakfast was cheaper than the \"special rate\" at the Delta Chelsea for room only, as part of the conference I was attending there.\n\nReview 50:\nRecently attending a medical conference in Toronto it was held at this hotel. The staff were friendly and helpful in every aspect from arrival to departure. Being a somewaht older hotel the rooms were fairly large and the beds comfortable. The dining facilities are not luxurious, but the food was good and very reasonably priced. No fancy linens here, but if you want high end dining, the hotel is within a short cab ride from many of Toronto's finer eateries. The hotel is located downtown close to most of the shopping and dining facilities as well as the sports and cultural activities, the only slight drawback is it's being on lower Yonge Street which is somewaht seedy. If you need a good hotel to stay for business purposes, then I can highly recommend this establishment.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29576, "query_start_index": 29578, "query_end_index": 29578, "truncation_seperator": "... 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{"id": "94371", "pid": "94371", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy room was very comfortable. Nice HD TV. The restaurant \"Jo Brassiere was terrific. The location, in the Back Bay, is close to shopping and night life.\n\nReview 2:\nThe rooms in the hotel are in major need of renovation, it felt like it was 1980 decor. The bathrooms were gross, they smelled like a public urinal. In the A.M., I pleasantly found my bath tub filled with dirty water and sand due to a back up. I must say, management responded by putting us in a new room and took off one nights parking ($32). Parking is a rip off! Other than that, we attended a wedding at the hotel that was nice. Had cocktail hour on the roof top, nice view. When I return to Bean town, I will pass on the Collannade, because I would like to have a room with clean carpets and a clean bathroom.\n\nReview 3:\nThe hotel is located in the heart of the Back Bay. It's within walking distance to a ton of great restaurants and shopping. The hotel staff was very friendly and gave great recommendations for food and sight-seeing tours. I would definitely stay there again.\n\nReview 4:\nThe Hotel far exceeded our expectations. We were kindly greeted at the lobby and at check in we were bumped up to a Suite which was very clean. The shower head was very soothing and relaxing and we were very satisfied with the comfortable King sized bed and cleanliness of the living area. The decor was modern day art and included many books of Boston. We had a magnificant City view of Copley Square/Prudential Building. Not to mention, that this hotel will forever remain a fabulous memory and hold a special place in my heart b/c its where I was proposed to!!! I was flipping through one of the books at the hotel featuring all the historic and popular spots in Boston when it happend.\n\nReview 5:\nTerrible. My husband and I travel to Boston often, and like to try different hotels. Besides the very nice doorman, bellman, and location, this hotel was awful. No Valet?! $245/night and no valet. We were told to self park - $32/day. Well my husband missed the lot, and parked at another lot, just as close for $40.00 for the weekend. We also booked several months in advance and requested a king bed. When we checked in we were informed a king bed was not available. Desk staff very snooty, Heat did not work, could not adjust the thermostat. Room very small - bathroom tiny, Television VERY TINY. Housekeeping woke us up every morning talking in the hallways. No coffee pot in room. Mini bar was not restocked. $245/night and comparable to an old run down Holiday Inn. Next trip, I will go back to the Lenox!\n\nReview 6:\nFour star prices with a two star value. In town for college registration with my daughter - we were quite dissapointed in the room. TINY bathroom with black & green mold stained grout, 1/2 roll of TP, dated furnishings, carpet that verges on being indoor/outdoor and an odor that fluctuates between wet basement and care facility. The housekeepers appear to be adults but the results of 30min per room could easily be improved upon by any 12 year old with the ability to turn on a vaccum. Keep in mind, this hotel allows pets so that may explain a few things.... Good luck!\n\nReview 7:\nEverything was clean, the staff was wonderful and the room was beautiful. Nothing went wrong whatsoever. Can't wait to go back!\n\nReview 8:\nFriendly and helpful staff, room very large and comfortable with huge bed and mountains of pillows. Lifts take forever to arrive, but once you are downstairs it's only a short stroll to shopping mall and restaurants. Conceirge recommends taking the trolley tour but unless you are unable to walk or are elderly, I wouldn't. Take the metro - i'ts so cheap or get a map and walk. Also the Hotel does recommends taking a taxi from the airport (around $60)- this is very expensive and the metro stop is 10 metres from the front of the hotel and is amazingly frequent and very cheap (aound $2). The hotel was expensive if you are not a business traveller but as we only had two nights in Boston it was an acceptable splurge.\n\nReview 9:\nI made my reservation well in advance (6 months), for Two connecting rooms with double beds. I was told at check in that they didn't have any of these available. What is the point of making a RESERVATION if you aren't going to RESERVE the rooms? So they had us switch rooms for the second night which was very inconvenient. Still not in the connecting rooms we reserved, but at least for the second night we had the correct amount of beds. I realized shortly after moving to the second room that I had left something very expensive in the first room. I knew EXACTLY where I had left it. The front desk could not be more useless. They said house keeping didn't have it. And that was that. S.O.L. Let me remind you, if I didn't have to switch rooms in the first place, I would not have lost this item.\n\nReview 10:\nWe stayed at this hotel for a weekend and had a very nice experience. The staff was polite and helpful. The rooms were very clean and you couldn't ask for more to make you comfortable. We loved the reading lights on the bed and I was in heaven with the make-up mirror in the bathroom and the great lighting. The room was super clean and the bed a dream. We checked out and did some sight seeing in the rain, got very wet and had a 6 hour ride home. We went back to the hotel and asked if there was a place to change. They were very happy to let us change in the rest room, a very large and beautiful rest room used for weddings and affairs. It made our trip home much more comfortable. Thank you very much. I would stay here again in a heart beat.\n\nReview 11:\nRoom was awesome very clean and huge king size comfortable bed. A nice and happy staff made me very comfortable. Food at conference was superb! Excellent hotel organization!\n\nReview 12:\nI stayed at the Collonade because of the recommendation in Frommer's guide book. It did not meet my expectations. My room looked out over a busy street and was very noisy. The walls/windows must not be well insulated because I was repeatedly awakened by honks and beeps at all hours of the night, despite being on the 11th floor. Brasserie Jo was also a disappointment. My \"coq au vin\" was a morass of soupy grey and dessert was bread pudding a la concrete.\n\nReview 13:\nStayed here 3 nights in October 2011. Took public transportation from the airport(bus to blue line to green line) It was a little bit of work but it was only $4 for 2 of us to get to the hotel. The Prudential subway exit is right next to the hotel(green line). Colonnade Hotel let us check in early(8am). Room was nice and quiet. Huge window with a nice view. Bed was comfortable. TV had a lot of channels and most were in HD. I would definitely join the hotel's frequent guest program which entitles you to free internet and upgrade if available(it wasn't for us). Staff was nice and attentive. Room was better than average size with a table and 2 chairs. For the price $175 a night over the weekend, it was a great deal. Area around hotel is nice and the green line will take you to quite a bit of touristy Boston without transferring too much. Would stay here again.\n\nReview 14:\nWe had a nice stay at the Colonnade over Memorial Day weekend in May 2004. We got a good deal through Priceline and had a clean, comfortable, quiet room on the 8th floor. The hotel is very convenient for sight-seeing in Boston. The Prudential T stop (subway) on the green line is directly in front of the hotel. It's also a short walk (5 minutes) to all the restaurants and shops on Boylston Street and Newbury Street in the Back Bay. In nice weather, it's a leisurely 20 minute walk to the Public Garden, Boston Common, and other tourist destinations. The hotel is also in the ideal location if you have business at the convention center across the street. We didn't really take advantage of the hotel facilities, so I can't comment much on that. However, the doorman was very helpful when we asked for restaurant recommendations in the neighborhood. Overall, it was a good deal for a high-quality hotel in a great location.\n\nReview 15:\nWe staid in the Colonnade Hotel in April 11 for 3 nights and we loved every second of it. From the moment in which we entered the hall, everybody was very kind and polite. The staff was very helpfull and the checking was very fast. Our room was facing the back, therefore it was very quiet. The room itself was impressive: huge, modern furnishings, DVD player, Internet etc. the bed was one of the best in which I have ever been. The bathroom though, was quite small, especially if we compare to the rest of facilities. Breakfast wasn't included, but we didn't have problems finding good food since on the other site of the street, there is Cheesecake Factory :) This hotel in not located in the center, so who's looking for the a very central spot wouldn't be pleased. Otherwise, I'd definitely recommend the Colonnade Hotel to everybody!\n\nReview 16:\nIt was my Wedding Day. The hotel staff made it unforgetable. They were so nice! Everything went the way I want! I got the best room-Luxe king at the best price!!! Did not want to leave the hotel on the next day. Wish I could extend my stay;)\n\nReview 17:\nI can't even begin to describe how positive my experience with The Colonnade Hotel was. I am delighted to write this positive recommendation to anyone interested in an incredible experience at one of, in my opinion, Boston's best hotels. Our request for early check-in was graciously accomodated, our room was beautiful and had an incredible view of the city. We were always greeted with warm greetings and every effort was made to ensure that our stay was more than we hoped for. You can NOT beat the service or quality for the value. I highly recommend The Colonnade Hotel to anyone interested in a perfectly located, clean, friendly, and luxurious modern Hotel!\n\nReview 18:\nThe noise of the heater/cooler is rediculous. No way you can leave it on during sleeping. I was on the top floor so the heat rising from lower floors was excessive and I constantly woke up covered in sweat - ended up leaving windows open to 'enjoy' the loud noise of the airplanes that take off and fly straight passed every few minutes from 6 am. THe bed is terribly uncomfortable - the pillows a joke (make sure you ask for foam pillows in checkin). After 2 terrible nights (of 6 planned) I had to move to another hotel. Bad bed, can't use heater/cooler and aircraft noise from 6am = stay somewhere else!\n\nReview 19:\nI stayed here for a wedding. While the wedding party was treated well, I was often treated poorly and spoken to as if I were trespassing on the property. The room was average and the shower was VERY bad. The water pressure was painful and I felt that the shower head was going to fall off. The TV was the smallest hotel TV I have ever seen. Upon checkout, the front desk left me on hold for a long time to answer a simple question. I would not recommend this hotel to anyone.\n\nReview 20:\nStayed here twice to visit colleges and conservatories. The location is perfect with everything within walking distance. The hotel is excellent. Rooms have everything you could need including wine glasses and opener and the beds are very comfortable. Street noise is minimal. We stayed on a lower floor the first time which was fine except for hearing people's doors close. Received a top floor room the second time and unfortunately it looked like someone had a brawl in the room. The dressers were scratched, walls marked up, curtain torn. It did not ruin my stay, but I would hesitate to take a top floor room again.\n\nReview 21:\nWe initially stayed at the Colonnade for my birthday weekend in February; enjoyed it so much we came back for an overnight with friends in March. The rooms are clean and spacious. The staff is incredibly friendly and helpful. Would come back every weekend if we could ! !\n\nReview 22:\nI have to say that I cannot understand how anyone could give this hotel a good rating. The decor is horribly outdated, everything is old and the musty smell meets you at the front door. We stayed one night. The air conditioning gave off a terrible musty smell, and we could not turn it off. Luckily we could open the windows (which was very dangerous for kids as the windows are only 2 feet from the floor). We gladly exchanged the noise from the traffic for some fresh air. Our room had moldy plaster over the bed. The bathroom fixtures were probably nice in 1971. The TV was very small. This is not a 4 star hotel. On the positive side, it is near the T station, and the towels are new. Some of the rooms appear to be updated, but I don't see how you can avoid the smell from the air conditioning. I was going to give it 2 stars, but that means \"okay but some problems\" and it was not ok. Not at all!\n\nReview 23:\nWe stayed at the Colonnade because of it's close proximity to Northeastern University. It is also within walking distance to Fenway and the T stop is right outside the front doors. The rooms were small, but nice and modern. The beds were very comfortable. The bathrooms are tiny and lacking counter space. There were no mirrors in the room other than the bathroom, making it very difficult for our family to get ready in the morning. Lighting is poor also. The hallways are so dark that we had a hard time reading room numbers. Towels were never left when the room was cleaned and our room keys didn't work twice in our short 2 day stay. Parking was outrageous- $78 for 2 days. Unless I got some great deal, I would not stay here again.\n\nReview 24:\nThe staff were fantastic and very knowledgeable. They went out of their way to ensure all our requests were filled and their can do attitude is second to none. I can only think of one downfall and it was not the fault of the hotel or the staff. It was the late night guests who came back to the hotel late that would slam their doors. It would wake us most nights. The location is great. It is right on the T green line and you purchase a weekly pass for $15.00 and can travel just about anywhere.\n\nReview 25:\nAlthough our group of 8 arrived at the same time, some of our party received \"renovated rooms\", while the other half got stuck on the outdated, musty, woefully inadequate green carpeted side. No better than a 1-star motel, for $500/nite I was tortured to 70's stank carpet, hard bed, lumpy pillows, thin bedding, noisy street, grey towels....and SOMEONE ELSE's HAIR on my sink. I asked to be moved 3 times, and never was satisfied with the condition of the rooms. Although my colleagues slumbered in renovated loftiness, all I can say is that I hate this hotel. Who doesn't have coffee makers in the rooms anymore?? ?\n\nReview 26:\nRooms were quiet and comfortable, service was outstanding, location was great and the food terrific.\n\nReview 27:\nYou walk in and it smells of fish from the dinning room !l.....there really is no lobby to speak of. The smoking rooms were absolutely disgusting. No ventilation, horrible smell, bathrooms outdated, ice not on every floor and the furniture worn and shredding. The room service breakfast was served cold on a broken table.... pool was closed ! the desk could not cash my personal check, it took them for ever, they need to be trained. We had other family members staying in non-smoking rooms and in the same hotel, the rooms were just as stuffy, no windows to open due to constructions, and were outdated. Another family member tried to make a reservation and they were told it was sold out. Well the next morning in the lobby I heard the front desk clerk asking the Manager if he wanted to stay over that night, and which room did he want. We are Marriott members and stayed here because family made the reservations.....never again. Book elsewhere!! !\n\nReview 28:\nVery nice hotel - nice room w/ updated bathroom and a gorgeous (but small) rooftop pool. Drinks by the pool are a unique experience in downtown Boston - though on the weekend it was impossible to get a chair by the pool. Food/drink service was inconsistent - some servers were very friendly while others were strangely rude to almost all patrons. All in all - I would stay there again.\n\nReview 29:\nWe had a lovely 4 days (even though 2 of them involved non-stop drizzle) staying in this hotel. All aspects of the hotel were excellent with just the one exception; wi-fi was only free down in the lobby area, which just meant a little trip down the lift with the laptop. The room was quite large and certainly big enough for 2 adults. Everything was clean and tidy and we found the staff always pleasant and keen to answer any queeries.The hotel has an excellent French style restaurant which was well used by the locals as well as guests. At the time of writing prices were expensive compared to the UK but not too bad when you consider that you are in one of the USA's main cities. The roof top pool is small and busy but well managed. One big piece of advice when visting Boston for the first time; Get the 4 day tour bus pass which has a hop-on, hop-off policy. It is an excellent way to get round the city and stops outside the hotel!\n\nReview 30:\nVery quaint hotel. Central and within walking distance to many of the attractions and shops. Staff is very friendly but be very specific that you want walking directions otherwise you'll get driving directions. Our room was on the 11th floor and had a gorgeous view of the city. The room was comfortable and clean. The bathroom was a bit small. Parking is expensive. Make sure you pay for parking along with your room so you don't have to look for the machines.\n\nReview 31:\nWe booked a room for a busy July weekend but when we arrived there was no record of our reservation - even though I had a printed confirmation email. The entire city was sold out and the management did nothing to help us find a room. He basically hid in the back while we were left to call around. We were able to leave our bags and go to the Red Sox game we had ticketsfor but upon return the bell hop was snide at our predicament. We ended up paying $550 for the Marriott only because we are Platinum members and they had to have a room for us. We were not offered any kind of compensation and we were not the only ones in this predicament. At least 2 other guests showed up with reservations and did not have a room. Worst hotel experience we have ever had.\n\nReview 32:\nMy sister and I stayed at the Colonnade first for business then for personal events. The room was extremely small to say the least and had no microwave - a must considering we were there over a week. Also, we specifically asked for a room with a view and we got dumped into a room with a view of the adjacent brick wall and alley. The food on the menu was expensive, unexpectedly so for breakfast. The rooms were clean but had an old and outdated feeling to them. Don't waste your money staying here. It's not worth it! Very over-rated. The Extended Stay hotel we went to afterwards was far more superior and half the cost.\n\nReview 33:\nI am a frequent traveller. 3 - 4 Hotel stays per week. Familiar with surrounding Copley Sq. hotel alternatives. The Colonnade does not stack up well to either Marriott or Hilton. Hotel is a bit dated with rooms requireing a refreshing. Lobby not condusive to lingering. Exercise room comfortable, well equipped and modern. Restaurant a make believe french bistro. Parking at $32 per day is fair. Staff accomodating. Bar drinks were also fairly priced. 2.5 star rating.\n\nReview 34:\nI just returned from a week long business trip to Boston. I chose the Colonnade Hotel due to its proximity to the Prudential Center. I was very surprised that they did not offer valet parking, the front door was a hub of activity and it was a bit confusing to figure out where to park at first. There is a garage attached to the hotel thankfully. I used the business center as I needed to print some last minute documents, and was shocked to find there is a per minute/per page charge for using the business center. I was also shocked to find at checkout that they also charge for internet access. The hotel is average in most other respects. I ended up checking out three days early and found another hotel in Boston.\n\nReview 35:\nWe recently stayed at The Colonnade Hotel in the Back Bay area. We had a blast with my l4 year old son and two of his buddies. We loved the new renovations of the hotel; sharp and contemporary. The roof top swimming pool is amazing and is a very cool place to just hang out, and they have great and friendly staff and top shelf cocktails by the pool!! We will make this a monthly event and it's within walking distance of Fenway Park, a huge bonus considering the parking headaches at the park!! We enjoyed terrific room service after the game, a superior experience compared to their competitors across the street!! Treat yourself to a first class experience.\n\nReview 36:\nI stayed at the Colonnade Hotel September 16 and 17, 2011. I had made last minute reservations after canceling a conference in Orlando, and was basically just looking to escape to the city for a few days of shopping, watching sports and dancing. When I first drove up I found the service (giving me directions into the parking garage) easy and friendly - I am not much for city driving, but they immediately made me feel comfortable. Check-in took only a few minutes, my room was amazing, I ordered breakfast in my room each morning and it arrived within 15 minutes, my shower had terrific waterpressure, the room was the right temperature, the tv was huge... but nothing compares to the great concierge service! I was given directions on where to shop, along with a map, then directions to some great sports and dance bars, and they even grabbed a cab for me - then checked in with me the next day to see if I'd had a good time. This is not your average hotel, this is a little slice of relaxation in my favorite part of Boston! Thank you Eric and Sheb!\n\nReview 37:\nI stayed here for 2 weeks and the experience for my whole stay was excellent. Hotel staffs are so kind and helpful all the time.\n\nReview 38:\nBooked our stay on Priceline and paid aboout $100, which is great value for this hotel. However, I would have been most annoyed if I had paid the full price. This is NOT a 4 star hotel. I agree, location is great and it really has potential. However, the bathrooms are extremely small. In additon, the internet line had to be replaced (it was just a wire hanging out of the wall). However, the service was great and all of our concerns were immediately addressed by the staff. Concierge was also very helpful and nice. Would stay here again if I got the same price on Priceline, otherwise I'd choose somewhere else.\n\nReview 39:\nNormally I would write a really good review of this hotel (stayed here twice in the last month) but I got a rude awakening when I received a bill for a night we stayed despite no lights, no electricity, no hot water, people smoking pot on our corridor (which we could smell in our room), lifting our bags 7 flights, no food, no coffee etc etc. How can you charge full price when all we got is a bed to sleep on. I am shocked and it would stop me staying here again given there are plenty of other hotels in the neighbourhood.\n\nReview 40:\nGreat weekend experience. During the weekend the prices are competetive and it gives great value to the price. The hotel is well designed, room was spacious and pleasant. Location is perfect.\n\nReview 41:\nThis hotel attends to your every need. They are courteous, available and efficient. The rooms are large and well attended to. It is a perfect choice for a function. The event coordinator is superior and knowledgeable and the chef is top notch. I highly recommend the Colonnade Hotel in Boston. Your stay will be most enjoyable.\n\nReview 42:\nRight from the start, Jimmy the Bellman, greeted me with his welcoming smile and \"pleasantries\". Then Matt from Guest Services followed up on my entire stay, to ensure all my personal needs were being met-- not to mention his entire Polite and Competent Housekeeping Staff. Whenever we want to visit Boston's great sights and sample different tastes, we can easily get to them & then back to the Colonnade to unwind at their own terrific restaurant -- Brasserie Jo's and swim in their unique rooftop pool. For my guests and myself , no visit to Boston is complete without staying at the Colonnade. You'll hear the travel ads say, 'You have got to try the Boston Experience'. What they really mean is, \"You must try the \"BOSTON - COLONNADE EXPERIENCE!\"\n\nReview 43:\nStaff was great, as was the view, the decor and location. The room was on the small side but not uncomfortably so. The bathroom on the other hand was VERY small. Overall though a great place to stay - I would even stay with children. And you can't beat that room service includes milk and cookies with all lunches and dinners!! !\n\nReview 44:\nWe stayed at the Colonnade Hotel over Thanksgiving weekend. The hotel has good amenities, like the gym and restaurant but the room was small and very \"worn\". When we checked in, we had to have an engineer come up and rehang the closet doors, as they were off the track and we couldn't open them. We asked to be moved to a different room, but were told \"no\". The wallpaper in the bathroom was peeling, the carpets were tattered and the TV was very small for a room with 2 double beds. The lobby and entry were much nicer than the rooms. The doorman was very nice and friendly. For the same price next time, we will stay at the Boston Park Plaza. We have been to Boston many times in the past and decided to try the Colonnade as we had read it was such a nice hotel. However, we will return to the Boston Park Plaza Hotel, our usual hotel choice. The Colonnade is definitely not a 3 star plus hotel.\n\nReview 45:\nThis is one of the worst hotels I have ever stayed. The bed spread had holes, rooms were stinky and bathroom was falling apart. Stay away unless they are charging $90/night as location under $100 is worth it. I would never stay or recommend.\n\nReview 46:\nThe lobby looks much nicer on the web than in person. The concierge was hardly ever around and there were no brochures available. Our cot was left standing outside in front of our door when we returned at night and we had to bring it in and position it ourselves, when that should have been done by staff. It was a twin size and did not fold. The roooftop pool closes at 8 pm and the water was too cold to swim in.\n\nReview 47:\nHad looked forward to this hotel as reviews were so good, but we were disappointed. Room - luxe double double 1123 - was tiny for the four of us. Admittedly we did have a rollaway as well, as we have teenagers who don't like to share, but with that there was hardly any room to move around. Would rather have been told on booking that it wouldn't fit and I would have found somewhere else to stay. We asked if there were any larger rooms available but the reception desk were very uninterested in helping us and just said no. We were only there for 3 nights and roof top pool was closed for private party for one of those. Needed the concierge only on one day but, according to the receptionist, he hadn't turned up (certainly we saw no sign of him all day) and no one else could help us - ended up going to another nearby hotel for assistance. Reception couldn't help us with sending post to the UK - only dealt with US post. Car parking v expensive. From the wonderful looking website we were left feeling disappointed and irritated.\n\nReview 48:\nReally didn't enjoy my stay here. My room was old fashioned, badly decorated and had a constant smell of cooking - even though it was on the 8th floor! Got woken up each morning by maids outside my room crashing and banging about. Staff were unfriendly. One night I got told that I had a parcel to collect from reception but no-one could find it! Still don't know what happened to it.... The rooftop pool was crowded and not particularly attractive. Felt very uncomfortable there. Only saving grace was the nice restaurant within the hotel. All in all, pretty rubbish, I'm just glad my company were paying!\n\nReview 49:\nGreat staff-- they were able to accomodate both an early check in and a late check out in accordance with my business schedule, and did not charge a handling fee for mailing packages in advance. Room was spacious, clean, plenty of towels and bath amenities, fitness center had lots of machines, and the hotel was in walking distance to the Prudential Center, Hynes Convention Center, lots of shops and restaurants, and a T line.\n\nReview 50:\nMyself and 4 friends made a trip to Boston last summer. During our stay at the Colonnade, we were treated unprofessionally by all staff. We were on vacation so we were wearing just casual clothing. Everytime we returned to the hotel after enjoying the sights of Boston, we were stopped by the doorman and asked for IDs. According to him, only people on business stay at this hotel and they are always dressed in suits or blouses. We just wanted to be dressed comfortably. We wanted to go eat at the restaurant at the hotel, but were informed it was closed to guests and the general public for a wedding reception. I will not stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29442, "query_start_index": 29444, "query_end_index": 29444, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 340, 966, 1236, 1937, 2759, 3344, 3483, 4214, 5025, 5785, 5971, 6441, 7323, 8261, 9113, 9367, 10044, 10663, 11151, 11783, 12067, 12982, 13731, 14241, 14871, 14984, 15949, 16347, 17299, 17773, 18546, 19182, 19663, 20394, 21067, 22134, 22275, 22903, 23441, 23645, 23985, 24749, 25091, 26001, 26255, 26682, 27730, 28349, 28790]}
{"id": "2515887", "pid": "2515887", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed 5 nights of a 7 day trip but wished we had booked all 7 nights there. Resort and staff were great. Pool was great too. Booking with Disney travel is another story....I called to upgrade to a two queen bed room and was told it was $65 more. However upon arrival, we were not given the upgraded room. The staff on site fixed the problem, but there is some kind of disconnect between the systems. Beware.\n\nReview 2:\nThis was the second time I have stayed at this hotel, both times with 3 adults and 2 children. The trundle bed is a wonderful addition to the room, and easily slides out of the way when not needed. My MIL lost her ring in the bed, and my husband took the bed apart looking for it. It was very clean underneath, and appeared to have recently been moved to clean under. The only downfall that we have found is when you stay in the Alligator Bayou rooms (which have the trundle beds and sleep 5), you are often a 10 minute walk from the food court and main pool. The small quiet pools are very nice and well maintained however, and are at most a minute walk from most rooms.\n\nReview 3:\nA major drawback to staying at this hotel is that they freely give out your room number. Everything else was great, the accommodations, service and transportation set up by travelocity.\n\nReview 4:\nWe stayed at both the Riverside and French Quarter resorts during a recent visit to Disneyworld. They both offer an excellent value and it's nice to stay at a Disney resort where you can actually take a decent walk, in this case along the river. The rooms are small and ingeniously designed with double sinks and a separate toilet and shower area to maximize the space for families. These are not rooms that you would want to spend much time in during the day; Disney wants you out in the parks, in any case. Our room was spotless and the service was friendly and efficient. My main gripe about the Disney resorts is that except for the Wilderness Campground, they don't have wireless.There's an ethernet port in the room, but only one person can go online at a time (and they charge $10.00 a day). Disney said \"if you can dream it, you can do it,\" I guess this doesn't apply to the internet. Bring a router if you can, so you can get a wireless signal in the room.\n\nReview 5:\nI have stayed at Disney resorts previously and once you are prepared to psychologically break down the propaganda there are some nasty truths out there. The Walt Disney Swan was excellent last year but is not a Disney run property and owned/managed excellently by Starwood hotels. However, the Port Orleans Riverside is a bit of a Jekyll and Hyde resort. The lobby and boating area is a delight and very well-maintained - whilst the huge, sprawling resort is a different scenario, with much maintenance now needed. Our room was old and contained a previous roomer's dirt such as a pot of sour cream and nachos under the bed. Check-in took us 1 and a half hours - somewhat eating away at the the Disney magic. This is the sort of resort you could get outside of Disney at less than half price - the choice is yours but having stayed at Universal's Royal Pacific resort earlier in our trip there was no comparison apart from \u00a34 less per night for the much less preferred Disney's Port Orleans Riverside.\n\nReview 6:\nWe stayed at Port Orleans Riverside. First off, I don't know if the buses to the parks are just random or if there is some sort of order but it didn't make sense. Several times 2 buses would show up at the same stop right after each other, as in both stopped at the same time destined for the same park. Meanwhile there are a bunch of people standing around for buses to other parks. As for the room, the best part of the room is that I didn't hear anybody else around us. The bathroom is too small and always seemed damp. FIrst thing we saw when we opened the door for the first time were a pair of cockroaches. There were holes in the comforters and the carpeting was warn to the point of looking like it was in need of repair near the tile floor. The 2 pedestal sink design is not good considering those should be in the bathroom. The bathroom should just be bigger. There is no closet and no Wireless Internet. The beds seemed small and weren't very comfortable. Needless to say we won't be staying there anymore nor would I recommend it.\n\nReview 7:\nWe stayed in Port Orleans for 5 nights to take our kids for their first trip to Disney. We loved it there! It is a very large property so you may be walking quite a bit but it is very scenic and beautiful property. We enjoyed eating in the food court there and compared to a few other resorts we thought their food was much better. It is a great value to eat there on the Disney Dining Plan. We will definitely stay there again.\n\nReview 8:\nEverything was great about this hotel. Lots of pools etc. Very clean....nice place to stay if there are 5 people in the same room. Boat takes you to Downtown disney!! !\n\nReview 9:\nWe visited Port Orleans Riverside in January 2004. We had stayed at the Riverside in Oct 2002 and had a great experience so we thought let's do it again. However this time our room was in Alligator Bayou. The room seemed small and somewhat outdated but the worst part was the noise from the other rooms. We could hear everything in the rooms next to us, the bathroom noise was the worst. We had also requested a room near the main pool as we know the resort is larger and the walk to the main pool can be difficult for smaller children. The request was not honored. The final complaint was the transportation to the parks which is one of the perks of staying \"on property\" was slow and unorganized. The staff at the Riverside was great as well as the food court. We have stayed at several of the Disney resorts and this is one we will not return to any time soon. We did have a great time at the parks once we got there.\n\nReview 10:\nOur visit was from 6/6/04 to 6/12/04, and we can't say enough about the resort. Excellent daily cleaning services, plenty of clean towels. We did tip each morning before we left for the parks. I wish I had planned an extra day or two just to enjoy all the resort had to offer. We would definitely stay again. We received a special of $94 a night and were real pleased. Only comment was the beds were not as firm as we like, but doubt anyone would have as firm as we are used to. Everyone we came in contact with at the resort had an awesome personality.\n\nReview 11:\nThis hotel is really nice, great amenities and travel to the parks etc and DTD. Its a basic US hotel (if you know what I mean). Nothing to blow you away but safe, secure, and most of all clean. Cost was 'ok', you do pay more as you are in Disney Dont forget, if you stay in a disney hotel, you dont pay to get in any of the parks and can get in early to most of the parks with 'magic hours' Internet cost $9.95 per day\n\nReview 12:\nWe just returned from Port Orleans-Riverside and we were very happy with our stay. Rooms were roomy and nicely appointed. Beds were a bit hard but not awful. Room was comfortable and clean. We were in Building 85 Magnolia Bend with I recommend because we were right next to the quiet pool and walk to lobby and dining was minimal. Bus stop was close also which was important! If you are facing the louder kids pool it may be nosier but not sure you would be able to even hear inside the room. I had to call the front desk for a few questions and they were happy to help me out. Check in was a breeze. We enjoyed Port Orleans-French Quarter last time so I was tempted to stick with it but I think I like Riverside even more mainly because there was another eating option other than the cafeteria style which I am not a fan of personally. Overall great for a Disney Moderate. Not fancy but perfect for a family get a way. I will be staying again.\n\nReview 13:\nWe came for my Birthday. I grew up in California and been to Disneyland mank of times so I had to come and do the big park. I got upgraded when we got in because I had a small baby and needed to use an elevator to get up and down the stairs. We stayed at the mansion and our room was gross. There was only hair in the corner od the bath room floor, the floor although looked clean it felt dirty and gresy. The beds were nice and soft but I couldnt get over how dirty the floors were. The walk to the bus, and the food was far and really that just because it was all poorly designed. I did have a good time at the parks but they hotel was just plain dirty. We actually are going back in June but were staying at a nicer hotel.\n\nReview 14:\nWe Loved this resort. We spent a week there with our four children. Last year we stayed at a value resort. This hotel was worth the extra money to upgrade. Our room was nice and clean. We had plenty of room for the kids. We had a fridge, coffee pot and ironing board in the room. Items we did not have at the value resort. This resort was much quieter than the value resort even though it is bigger. We loved the boat ride to downtown disney. We were a little worried after reading the mixed reviews. You will not be disappointed. The kids loved the pools. We did not have to wait long for buses. We went during winter break which is one of the busiest times of the year. The longest we waited was maybe 15 minutes. We can't wait to go back next year. We would definately stay here again. My husband is very picky about hotels and even he loved it.\n\nReview 15:\nMy Boyfriend and I stayed at this resort 2/2/04 to 2/9/04. I can't say enough about this resort. It's landscaping will leave you speechless. It's so peaceful. The boat ride to downtown Disney is a must. The food court actually amazed me. I thought it would just be \"average\" but it was above average in my opinion. Every meal I had there was good if not great. The bakery is a must!!!!! Staff was all very friendly and helpful. Housekeeping was fine. No problems with our room. (AB #2710) I would love to stay there again!!!!!! !\n\nReview 16:\nI have stayed at the Riverside twice, once in the mansions and the other in the bayou and enjoyed both sections. Found the rooms to be clean and modern. The resort is very large and scenic and there is a ton of things to do there from renting mouse boats, taking horse drawn carriage rides, or twin bicycle rides. The boat ride to downtown disney is also great, much nicer than taking the bus. The pools are great, spaced out around the resort and the Restaraunt, Boatwrights has very good food. Also, don't miss the comedy paino man Bob who plays in the bar four nights a week.\n\nReview 17:\nGreat hotel..love the feel and theme. You feel like you are really in the bayou..real quiet...great for couples\n\nReview 18:\nOur family stayed at riverside in alligator bayou in sept. and we could'nt have had a better stay! Disney truly does think of everything,from the sliding curtain that gives privacy at the sinks to the clothesline over the tub, it was a great room for our family(8, 9&16 year olds). The room was clean and the staff was so helpful it truly was a dream vacation spot. The buses made getting around so easy, we just parked our car for the 5 days we were there. A little advice when booking anything Disney, ask about specials, that is how we found out about the dining plan, SOOO worth the money. We ate at all the best places from the Castle to counter service restuarants and were so full (even my husband). It was so great not to have to worry about anything. Disney is great and we are planning to go back in 07 and you bet we will stay at riverside!\n\nReview 19:\nWe love this resort and its convenient location near Epcot and Downtown Disney. The rooms are standard Disney (a little small), but just fine for our family of four. The pool areas are great and the food court is adequate. Be sure to take advantage of the free boat shuttle to Downtown Disney. The grounds here are just amazing, so even thought you may end up doing a lot of walking, the scenery along the way is beautiful. And DO NOT MISS the piano man at the Riverside Bar at night. The show is free and one of the best I've ever seen on Disney property. Have Fun...it is Disney, after all :)\n\nReview 20:\nPort Orleans Riverside is a very nice and quiet place for a romantic retreat and what better place than the Walt Disney Resorts. The rooms are a nice size for two without running into each other getting dressed. The bathroom is a little small. The views are quite nice with woods and pool views. The staff is both considerate and helpful. The bus transportation runs about every 20 mts. so not a problem getting to the parks. Love the main pool. The food court has a nice selection to choose from for snacks and meals. We love it and plan to stay again!\n\nReview 21:\nbeautifully landscaping,everything from the New Orleans theme style buildings to the riverrunning through the resort,we liked the egrets that wander around;so tame.We never ever had a bad meal throughout Disneyworld,forget the whiners complaing about the chaos at breakfast after all it is a buffet style cafe ,we just used to go sit in the Boatbuilder restaraunt next door it always had lots of empty tables since it does not open till much later.Great staff as we expected with Disney,our grandchildren had a blast there.Highly recommend,be prepared for lots of walking though as unlike Disneyland it is enormous ,great bus service.sad to go.Mike/Joan Wright BC Canada\n\nReview 22:\nMy family and I have stayed at the Riverside Resort on three occasions over the years and have found this resort to be worth the money and to be one of the better \"modarte\" resorts. It is great for kids as well as adults. One of the attractions is the boat ride to Downtown Disney, this can be a little slow at certian times of the day but is a nice cool ride and beats the buses. The rooms are average and depending on where you are can be a walk to the main building. The staff for the most part is friendly and helpful. The food is a little overpriced. We drove last year and took a small \"frig\" for the room which if rented would have been $10.00 a day. This a good resort and I highly recommend this over Port Orleans.\n\nReview 23:\nWe had an item stolen from our room, and the front desk said they we not responsible for it. It was not some thing of great value maybe a twenty dollar value,But they had no apology for us. I have been to Walt Disney World 18 times in my life and that was the worst trip ever! I have stayed at the other resorts and have vary good experiences, but this one has really disappointed me and my family.\n\nReview 24:\nMy husband and I stayed in the Alligator Bayou at Riverside in Port Orleans. The landscaping was lovlier and more lush than any pictures we saw. The rooms were adorable and beds very comfortable. The restaurant was very enjoyable and even though the cafeteria is being re-modeled Disney made sure no one went hungry!!! Staff very friendly, and rooms were very well maintained. The Disney Express is a \"must\", it made the trip much more enjoyable and relaxing. Luggage was one less thing to worry about. Good job!!! Suggestions: Put signs of which buses stop at which building eye-level and in multiple places. We saw a lot of confusion because people do not ordinarily \"look up\" and did not know which stop was for what attraction. We will definitely be coming back to Riverside this year!! !\n\nReview 25:\nI wouldn't stay anywhere else! Staff was helpful and friendly, room was always clean. The buses and boats were always there the longest wait was maybe 5 minutes. The food was good and fast in the main dining area. Strongly suggest the dining plan, it is worth every penny. The only complaint was Boatwrights Restaurant, for a party of 3 adults, we were kept waiting for well over 45 minutes with empty tables. When my husband asked how much longer of a wait we would have he was told it depends on the size of our party. I'm sorry I think a party of 3 is easier to seat then a party of 6 or more. We turned in our pager and went into the main dining hall and down-graded our meal plan. My suggestion AVOID Boatwrights Restaurant. Overall a great time was had by all!\n\nReview 26:\nWe stayed here after disembarking off a Disney cruise, and had actually stayed here two months prior as well. Last time was much better...this time we had an ant issue also as another reviwer did. There was a large cobweb filled with dust above the curtains, which just makes you feel yucky. We were on the bottom floor and could hear the people above us using the bathroom, one word for that...gross. The grounds and pool are wonderful, we enjoy taking the boat to DTD. Wouldn't stay here agin though, for the money can stay off site at a nice hotel.\n\nReview 27:\nReally enjoyed our stay at Port Orleans Riverside. This was our second time visiting Walt Disney World and this by far exceeded our expectations. It seemed real close to all of the parks, bus rides did not appear to be long at all. Beautiful atmosphere and a relaxing environment. Can't wait to plan our next adventure at WDW and we will most definitely will be booking at Port Orleans Riverside!! !\n\nReview 28:\ngreat stay at the resort. Until we left and accidently forgot to empty the rest of our stuff do to our kids melting down. We left our video camera and our MP3 player in our safe with it unlocked and wide open. We walked out and called that night. No one returned our call until the next day after multiple phone calls. We called lost and found, the property manager, house keeping...they said they couldn't find it. Since, we used neither of these on the trip- they were in the safe the entire time! The housekeeper is lying or the new people who moved into our room took it. Not sure which one- but it is pretty sad that someone has the heart of stealing someones expensive personal belongings that are so cherishable. Watch your back and clear your room!\n\nReview 29:\nWE returned todisney port orleans (river side) my wife and i we were here 4 years ago.disney great. hotel was very subpar.dirty. beds stained . carpets stained havent been cleaned in some time. sheets were stained.bed smelled of urin (sorry) dust and dust webs in every corner. BUT WE LOVED DISNEY..the bath room was very small with mold around the tub and all over the shower curtain.we contacted the desk and ask for a different room we looked at the other room and it was just as bad so we stayed where we were. we were a 8 minute walk from the front desk had to cut through bushs to walk because of water on side walk. the service was not at all helpful for the 1800.00 dollars we spent on this trip next time we will buy a tent.\n\nReview 30:\nFirst off the rooms were dirty and full of bugs. Everyday we would kill or get the bugs out and then housekeeping would let them back in the next day. The rooms were very noisy. You could hear everyone else's noise. The staff we found for the most part were not friendly, especially in the food court area. If I were to stay on a WDW resort again, I would spend the extra money and go somewhere nicer. I could write a novel about the bad experiences there.\n\nReview 31:\nLook, save your money. The Dsiney moderate resorts and lower are all over priced. The rooms are like motel rooms. Beds are hard. There are few things to do. No weight rooms. The food is terrible, just fried stuff out of the box. They are seriously overpriced. You would be better off staying at off property hotel or 3rd party hotel on property located on Dsiney property. The higher resorts like animal kingdom or wilderness lodge at least have some atmosphere for the money, but the rooms are terrible. For all the money disney makes they try to nickel and dime you! For example I paid extra for a river view room and it turned out being a view of a pool. When I called them, they said well they promised water view and a pool has water. Don't waste your money on disney resorts, they are all crap, especially the moderate resorts and lower.\n\nReview 32:\nHave always enjoyed the boat ride to the resort when at Downtown Disney, and decided to book a stay (9 days) at the Riverside. We had such a great room in one of the mansions. The room was spotless and always well-maintained, respect the staff and tip them! Anything we asked for or requested was immediately taken care of by the staff. We have stayed at multiple luxury and even value resorts at Disney and this had the feel of a luxury resort with its incredible grounds, yet incredibly affordable - barely more than a value resort! I do not see the need to try anymore resorts at Disney, unless a new one opens up. We have been going to Disney every couple of years for over 20 years and wish we could have stayed even longer...it never is long enough!\n\nReview 33:\nThis was our 8th visit to Disneyworld, 6th time staying on site. We have stayed at Pop Century, Caribbean Beach & Old Key West all if which were wonderful. However, this resort is a different story. Although the grounds are beautiful and very clean and the food court is very good, the rooms are in dire need of renovation. Our room was shabby and worn. The carpet looked like it had never been cleaned. The extractor in the bathroom did not work and the A/C unit sounded like the Shuttle taking off! Cannot comment on the buses as did not use them. The location of this resort is very good and the food court is good. Did not have the Disney feeling at this resort and would choose Pop over this place anytime. Okay for the couples without children who value a bit of peace and quiet. Nice pool bar. Don't worry if you are travelling here and are having second thoughts, it's just that we all have different tastes and expectations.\n\nReview 34:\nRecently spent 3 nights at the Disney Port Orleans resort to attend a conference being held at the Dolphin/Swan. Unfortunately, waited too long to book hotel reservations and the only conference hotel rate available was at Port Orleans $163 per night. While this hotel is probably a great option for families visiting Disney, I do not recommend it for business travel. Very limited hotel amenities - no room service - cafeteria style food - at high Disney prices. Rooms are very dated - which is not usually a problem for me - the issue was that the rooms were not clean. Cobwebs on the ceiling and sheets had not been changed from a previous guest as their was blood on one of the pillows. I'd choose to stay off disney property in the future - there are many nicer hotel with business traveler amenities with lower rates near by.\n\nReview 35:\nMy husband and I and our son and daughter-in-law just returned from a five night stay over Thanksgiving at Port Orleans-Riverside, Magnolia Bend. We could not have been happier with our rooms. They were clean, of adequate size, and even included a refrigerator (Which is new to the moderate resorts at Disney). I appreciated the two sinks outside of the bathroom. The furnishings appeared to be rather new and the beds were very comfortable. I needed an egg crate (mattress topper) for a back problem and it was provided by the hotel. Our room was within a five minute walk to the shuttle bus and the hotel restaurant. We thoroughly enjoyed the scenic walk back to our room each day. We ate at the hotel 2-3 times and were satisfied with the meals. Much to our surprise, we were able to take a boat to Downtown Disney from our hotel. It was a very pleasant experience. We would difinitely stay at Port Orleans-Riverside again. Overall it was a great place to stay.\n\nReview 36:\nI was looking forward to staying at a moderately priced hotel instead of the economy ones I am used to at Disneyworld. First of all, the rooms need updating and the bathrooms are shabby. The place is so spread out that the walk to our room was long and tedious after a long day in the parks. There are numerous pools, but towels are only provided at the 'main' pool and there is a pool bar only at the main pool, too. I think the economy hotels are cleaner and the buildings are closer to the consession buildings. I did not have the energy to even walk to get a cup of coffee because of the distance. The food court was extremely crowded in the morning with long lines even to get a juice out of the refrigerator. I will not stay here again nor do I recomend it.\n\nReview 37:\nThe gratest hotel! I have stayed in a lot of very good hotels like four seasons, ritz etc.. and this one is one of my favorite! The rooms were very confortable and clean, The staff was great and kind, the public areas were really beautifull and marvelous, the pools were great, and the lobby was very very beautiful. The food was great. I would absolutely reccomend this hotel to everyone!!! You will be amazed!\n\nReview 38:\nPort Orleans was great My daughter was sick for 24hrs and they brought us all new sheets and comforter. They even offered to clean the room while we were still in it. They were great.\n\nReview 39:\nThe rooms we had at Port Orleans - Riverside were not well lit (strike one), nor were they as clean as one should expect. If we didn't want to choke on dirt/dust our only option was to clean the a/c filter and fan blades ourselves (strike two). There was a small fridge that was so in need of defrosting that the door would barely shut. (Strike three) I expected better but on the plus side, there was no noise disturbance (don't know if we just didn't have \"neighbors\" or if the sound insulation was good). Overall, the rooms were very threadbare and no one would pay as much as we were charged for these rooms outside the park. The grounds were well kept and pretty and the outside of the lodges were kept up quite well.\n\nReview 40:\nThis was a wonderful resort. We have stayed in a few different Disney properties and this was one of our favorites. The grounds are beautifully landscaped, the staff was friendly and helpful and the rooms were clean. We arrived at 12 a.m. and our room was already clean and available for us to check in. We used the trundle bed for our 3 year old and it was fine. We really had no complaints.\n\nReview 41:\nThe bedding was dirty. The room service was falsely advertised in the room. The laundry was left in front of door by housekeeping for a day and a half. Staff was hard to understand.\n\nReview 42:\nPort Orleans Riverside is a wonderful destination for DisneyWorld. Yet my room 8720 was a filthy disaster, and after calling the manager and inviting them for a room tour, I received a 50% discount for the appauling conditions. They apologized for my being given such a terribly worn down and dirty room, and mentioned they would be putting the room up for refurbishing. I took pictures once I arrived to document what I walked into. Hope they stand by their word and restore the room. If so, then I would love to stay there again, and actually enjoy my trip there. The staff was excellant and kind. The atmosphere with river boating was fantastic. Overall, with exception of the room I had a good vacation.\n\nReview 43:\nOverall we were pleased with our stay at POR. The rooms are not large or fancy at all. There was two full size beds, a microwave and small fridge in each rom. The pool was adequate..not very large. You can also use the pool at POFQ which is more of a kiddie pool with a cute water slide. The staff was very very nice and ready to assist you. The grounds were beautiful and well-maintained. You can catch the boat to Downtown Disney which was nice. The boat came routinely so there was never a long wait. Our longest wait was maybe 10 minutes. It's very easy and convenient to use the Disney transporation. The buses run very frequently...again never a long wait. We dined at the restaurant at the resort, Boatwright Dining Hall. The food was actually good...best dessert I had during the entire trip was their Bananas Foster...to DIE for. The chef came to our table to see how we were enjoying our meal. I would definitely recommend this resort.\n\nReview 44:\nNot the Grand Floridian, but comfortable, clean and much less expensive. Rooms offer good-sized sleeping areas and bathrooms, with double sinks and small refrigerators. Grounds are pretty, but be prepared for fairly lengthy walks from rooms to main buildings. Dining area, like most self-service eating places at Disney World resorts, can be very crowded and hectic. Food at the one sit--down restaurant is surprisingly good.\n\nReview 45:\nWDW itself as the yanks would say \"Awesome\"! But Port Orleans Riverside was absolutely brilliant! We were at the mansion side of the resort which was very beautiful, the rooms clean, the staff friendly and helpful.\n\nReview 46:\nWe have just returned from a fab family holiday to Riverside and it was great. We have a 2 and 5 year old and they loved all of the animals and birds walking around the edges of the paths. We were allocated room 1440 on our first night but promptly asked to be moved first thing in the morning. It was by the restaurant delivery area so we heard beeping from 4:30am in the morning. Our other room was fantastic, in a quiet area not far from the dining area and near to a quiet pool. I would highly recommend this Disney resort. The buses made the transport to the parks so convenient and the food in the fast-food area was freshly cooked to order within a few minutes which was also good value. The resort mugs were also a bonus. I will definitely return to this resort.\n\nReview 47:\nI adore this hotel. It is where we stay every time we visit Disney from the UK. It has great wheelchair accessible rooms that are ideal for me and as a mum to 3 children, having the choice to all be roomed together is brilliant. Its in an excellent location and the travel times to each park are greatly reduced by staying here. The boat ride to Downtown Disney makes for a fun alternative evening out. The staff have always been very helpful. The little touches that the maids leave of characters made out of towels really did contribute to making my daughters trip. I personally wouldn't stay anywhere else and cannot wait to return in December.\n\nReview 48:\nThe rooms were Ok. We were not impressed. We entered our room to an awful smell. I\u2019m not a complainer however, after a few minutes we decided we couldn\u2019t take the smell all week and decided to ask for another room. The next room wasn\u2019t much better, shower wasn\u2019t clean! The pillows were terrible. There were 5 pillows for 4 people and they were all thin and/or lumpy. This was disappointing due to the fact that you are so tired when you get back to your room from the parks that all you want to do is crush in a nice cozy bed. The most disappointing was that it was a 50/50 chance with the staff whether or not it was going to be a pleasant or rude transaction. Cast members at the Disney parks were AWESOME, however the magically experience stopped there for us.\n\nReview 49:\nWe stayed at a very quiet time at this resort deliberately as we had heard that it can be akward to get around during a busy period and I can see that would be a problem however, not for us in January. We asked for and got a room in the Alligator Bayou close to the food court and were totally charmed by the decor and theme. The rooms were lovely and with the trundle bed for our little guy, it slept 4 of us very comfortably. Busses were great and again, we had picked our building right because we were the first stop. For our money, we like the moderate resorts- great pool, great theming and great price!\n\nReview 50:\nWe've stayed here 3 times going back to 1998 when it was called Dixie Landings. And I've got nothing but good things to say about the resorts staff, landscaping,rooms, and amenities. We've also stayed at Caribbean Beach and Coronado Springs yet we always come back to P.O. Riverside. We have a family of 5 so the trundle bed is a great feature for us. We love the boat ride to Downtown Disney, and it's central location means short bus rides to all of the parks. The food court is very good, the pools are excellent, and our rooms have always been very clean. We're going back this August, can't wait.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32214, "query_start_index": 32216, "query_end_index": 32216, "truncation_seperator": "... 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{"id": "195280", "pid": "195280", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nArrived mid afternoon, obviously a big refurb going on, didnt effect our stay at all! Biggest complaint I had was the fact the clock was wrong in our room, meaning we got up and checked out an hour early.... wasnt very impressed at 9.30 on a sunday morning on holiday! But apart from that staff were friendly rooms well stocked with everything you need and very clean. Very close to a lovely Italian resturant (opposite prezzo's) and the Tube!\n\nReview 2:\nWe got a great deal on this hotel through priceline. The room was nice, but small, with a private bath with bathtub, and tv. The hotel is conveniently located near an underground station and there are a variety of shops nearby. The staff was friendly and accomodating, allowing us to store a bag at the hotel for over a week until our return to London. Overall, I was very happy with this hotel, especially for the reduced price we got.\n\nReview 3:\nI read a previous review that the hotel staff here were rude...that was not the case at all, for us, they were very friendly. Also one reviewer wrote that the place was worn down, perhaps it's time for some new carpet..but other than that I saw no falts there. The room was small (typical for Europe) but clean and cozy. The shower was great!! The Hotel was located in a nice area, very short walk to the tube, and Kensington High Street for great shopping. Just 1 block away was a great place to have breakfast. It's called the Muffin Man, nothing fancy...just good, cheap food! We will stay here again!\n\nReview 4:\nOn a trip last fall to London, I blindly chose the Posthouse Kensington from an internet site. It was a good choice. The rooms are predictably small (go for the double, even if you're traveling alone), but sufficient. The location was great for traveling on foot, by train, or bus. Get a transportation pass from while you're there, and you'll save a lot if you do much sight-seeing. I picked mine up at Heathrow for about $40 USD - one week, all access.\n\nReview 5:\nThis hotel surprised us in many ways. Regardless of its relatively bland exterior, the Close made good impressions in several ways: nearness to the incessantly cute High Street Kensington neighborhood and Tube, small but clean and quiet rooms, friendly staff, COMFORTABLE in-house pub (spent much time there as opposed to other on-street pubs), probably the most comfortable beds this side of Buckingham Palace (downy blankets, thick cozy mattress, big pillows). For four days it was a welcome sight at the end of a long day of sightseeing in London. For a 3 star property this hotel is RECOMMENDED.\n\nReview 6:\nYes the rooms are a little bit small, but it's Europe, people! What did you expect? Charming rooms with a surprinsingly huge bathroom. Great concierge staff as well as a fantastic spa staff. Wonderful location, 2 blocks from High Kensington underground stop. Can't beat the price! Plan on staying there again when I go back to London in August.\n\nReview 7:\nVery busy hotel. Clean rooms we were pleasantly surprised. Check-in the staffs were very polite and helpful. After reading about the tiny rooms, I was quite interested about what the room would look like, so it was a surprise to find a reasonably sized room , it was perfectly suitable for our time in London, the Hotel is located very close to the Kensington High Train station making it easy to travel in any direction. Service is very good, a great selection available at breakfast, extremely friendly staff, who were only too happy to answer any queries, We would recommend it to any travellers who are spending time in London. We got up at 7.30 so the work on the hotel did not mater. We were out all day. Yes this hotel is not the Hilton but you are not paying the same prices.\n\nReview 8:\nEven though it was small (but what hotel in London is not?! ), it was very nice, clean. Stayed for a week. Excellent location. Couldn't have asked for better. The tube was a block away. Staff was very friendly. Room was very clean. Got and excellent deal through British airways. The only negative comment I have is about the breakfast...I wouldn't waste my time.\n\nReview 9:\nThis is a really good hotel! I will definatly stay there again. The area is lovely and near everything. The rooms are quite nice and much larger than I expected. Well done!\n\nReview 10:\nThe room was extremely small and the bathroom even smaller. Both were in need of remedial attention (big cracks in walls and tiling, leaky plumbing, water stains, damaged window handles / openers). Bedding and towels were perfectly clean but very poor quality. The bed was the smallest I've ever slept in and had a thin, lumpy mattress. The TV remote was missing and the TV system was inoperable without it. Despite bringing all of this to the attention of the hotel staff absolutely nothing was rectified. This proved to be in line with the quality of service offered throughout my stay. Food was expensive and adequate but somewhat dry, chewy and flavourless - due to being under heat lamps in the servery for too long. Bar service was appalling - on a number of occasions it took over 20 minutes to get served due to the bar being busy but only staffed by two inexperienced members of staff. Overall, a hotel to which I shall definitely NOT be returning.\n\nReview 11:\nGreat deal if you want to stay in Kensington: $100 a night for a clean, quiet, functional room. It was ideal for a solo traveller who spent a minimum amount of time in the room anyway. Some might think the room small. Those who have stayed in NYC hotels will not.\n\nReview 12:\nJack-hammers at 8am every morning of our stay, a 'smoke-free\" room that stinks of cigarette smoke, front desk who seriously expect one to leave your credit card with them as security for any \"extras\" and who 'dock' more than the agreed room rate from your card on arrival \"in case you spend anything extra\", exhorbitant charges for internet access, an \"executive double room\" in which one can just about touch all 4 walls and which is no larger than \"standard\" double rooms, a room next to a luggage lift operating all hours of day and night unresponsive, unavailable management . All this a part of our one and only and last stay at this awful hotel. Avoid this hotel if you can!\n\nReview 13:\nThe hotel is located 2 mins walk from Kensington High St Tube station, there are resturants & pubs nearby. The hotel is large and sprawling so you may have quite a walk from your room to the reception and bar. The sports bar is busy and you can get a reasonable meal, you get drinks brought to your table but there is a service charge for this. I had to queue for quite a long time to get checked in the hotel was very busy. The room I had was in need of refurbishment and small but clean, though as others have said heating almost non existent. I was only staying with work for one night so it served it's purpose.\n\nReview 14:\nExcellent location and quite nice for the price. Low end London hotels (and fifty pounds per night is getting down there) can be pretty seedy. My wife and I were quite pleased with our room. Small, but that's fine with us. I'm a little perplexed at some of the negative reviews. I'm sure that you could get a larger room with a wider bed in Wichita, but then you'd be in Kansas.\n\nReview 15:\nI booked the Kensington Close as the pictures on the website looked pretty decent and it was classed as a 4 star so didn't think we could go far wrong. Not the case! When i saw it from the top of the road, my heart sank. The building from the outside looks like a derelict office building, desperately in need of work! Horrible! When we entered the hotel, the hotel pics were a million miles from the reality of the tired, dismal reception. I have NO idea how this got a 4 star grading?! The room had a tv from 1985 by the looks of it-the sound didn't work properly. The bed was actually a trampoline. It just desperately desperately needs a refurb. Dire. The problem is the 4 star grading-i would expect this from a 2 star.\n\nReview 16:\nI booked a room online, then I read the reviews and was scared, but I was so surprised when I got to London. First, the room was not big but was enough for 2 persons, everything was clean and the bathroom was ok. Then, it is just 5 min. walk from High Street Kensington, a lovely shopping area and the tube is just round the corner. My next time in London I will stay there again for sure\n\nReview 17:\nA very small room just big enough for a double bed, closet and small desk. Bathroom was small too. Very clean room not a single thing to be unhappy with. The bed was comfortable and the duvet nice and cosy. I paid 45 pounds for the night thought londontown.com and was happy with the rate. The location was good right near the tube station, always plenty of cabs available and a couple minute walk to high street Kensington. I ordered room service late a couple of nights and it came quickly and was very tasty. The only problem I had was that the phone was set to silent so my wake up call on the first day didn\u00e2\u20ac\u2122t wake me up. It took reception a while to figure out what the problem was, I don\u00e2\u20ac\u2122t really think it was their fault per se a previous guest probably turned it to mute. I thought for 45 pounds it was clean, comfortable and in a great location.\n\nReview 18:\nWe spent five days traveling around visiting the London sights. You were able to catch the bus or train from the high street a five minute walk from the hotel. This area also had many shops for dining etc. Overall a great hotel, clean, great b/fast, service etc etc\n\nReview 19:\nArrived and was aware that building work taking place but looked nice in reception. Got to room which was dirty and smelt like a urinal. My daughter was expecting luxury, she was almost in tears. They changed us rooms. It smelt better but Walls covered in dirty marks. Old fashioned tv. Next time will book premier in or travel lodge!! Am angry and feel like asking for money back and booking elsewhere\n\nReview 20:\nThe smallest double room in the world. The whole place is very tired. Lifts were not working on the Sunday. 1 person on check out desk. Never again\n\nReview 21:\nMy wife and I stayed from 7/28-8/3/04, at a total average price of $117USD/nite. I couldn't find a better hotel price for those dates. The room was very small, but functional. It had a queen bed, tub with shower, TV with a few BBC channels, a couple of German channels, and CNBC Europe. There was no A/C, but they provided an electric fan, and they are apparently installing A/C and will be ready by September. Staff was courteous, and allowed an early check-in (11am). The concierge was helpful in setting up tours and giving us tips on local activities. Location is great, with a Safeway grocery store a couple of blocks away that would serve pizza, chicken, and many salads and other good-priced eats. It's also a block from the Kensington High St. tube station. There's a laundromat about 6 blocks away, up Church St, that will do a load of laundry for 10BP. Assuming you get a good rate, I recommend this hotel.\n\nReview 22:\nMost of the staff were very good. we eat in the smoke blue restaurant on the first night, food was great and the man running the restaurant was very helpful. I booked double rooms and ended up with 3 quarter beds, you could only get in from one side (which I count this as a single rooms). Management not very customer frendly or helpful and all they kepted on saying was you are only paying a low rate (this was the rate the hotel web site and reservations quoted me). Reservation did not know what was included in the rate quoted and I was not informed about the building work. This could be a lovely hotel if the staff were better and the building had a bit of TLC This hotel could do with a little TLC and could be a great as it is in a great location\n\nReview 23:\nWe stayed 2 nights here at the start of our England, Scotland, and Wales tour with Cosmos. The room was very small and only had the basic things in it...no hair dryer. The meeting rooms and the bar area and restuarant were ok...the rooms need a lot of upgrading though. If you plan on the bare minimum then this is the place for you. It is very close to High Street and is convenient to stores but that is all.\n\nReview 24:\nI have just returned from a short theatre break in London. We were extremely impressed with the Kensington Close Hotel. Although the rooms are quite small, they are extremely clean and very modern. Has all the main things you would need from a room. The staff were very friendly and we were able to check in at around lunch time. The breakfast was very nice. The underground, Kensington High Street is a couple of minutes walk so you are only a few stops from all the main sights of London. I would deffinately stay here again!\n\nReview 25:\nThe kensington close must be closed as its name says. It is the worst hotel i've stay! It is absolutely unaccetable to stay in a \"rest area\" which looks (sounds and smells) like a buiding in demolition. How to sleep or relax with a non-stop vibration and noise of jack hammers overhead? How the city's official services gave the licence to make the works of reconstruction in such size and contemporaneously allow citizens to live in the building site? Why this hotel is open when the fire alarm and the evacuation which follows, is too frequent (almost every day)? Workers were just outside the windows on scaffolds and in the hallway outside the door of our tiny rooms! Wreckers move dangerous debris above our heads! The most disappointing was that the stuff (at all ranks) was uninterested, rude (with a tendesy to thievery). So, we spoke to a lawyer and now we gather evidence to make accusation against this hazardous \"hotel\".\n\nReview 26:\nRooms - tiny, cramped with very very limited & expensive wifi access Fire Alarms - frequent and appalingly managed, 2 on the Sunday night, 1120 & 1225, 1 on the Tuesday 0120... Staff - inattentive, rude and discourteous particularly in business centre Breakfast - overpriced and no better than a very poor transport cafe\n\nReview 27:\nI was so pleased to only being staying one night at this hotel. Although the reception staff and doormen were very friendly and helpful this hotel is one of the worst I have stayed in. The room was tiny - much smaller than those you find crammed into NYC and the furniture was battered and the carpets in dire need of a good hoover. The worst was the bath - waste water from the pipes came flooding up into the bath after I heard the shower going in the next room bringing dead flies, manky hairs and much worse with it! Shame because the location is great - with new decoration, furniture and plumbing this hotel would be so much better!\n\nReview 28:\nI found this hotel to be a very pleasant one. The room was a nice size and the beds were exceedingly comfortable with fun, puffy duvets. The bathroom was a nice size with a good deep bathtub and a shower. The cleaning staff liked to come around quite early in the morning and you could hear them conversing outside your door, but hey it was like a free alarm clock and got me out into the day. The 12 pounds for breakfast was a little steep. The breakfast was very good, lots of choice. The coffee was dreadful but there is a cafe Nero up the street. You could buy daily papers in a little shop off the lobby which was great and there were even computer terminals to check your email. There did seem to be some rather loud school groups, but once you closed your door you didn't hear them. It was a restful place to come back to every night and I would definitely stay there again. I can recommend it without hesitation. Hint: I got a good deal when I booked on Expedia.\n\nReview 29:\nWe arrived early in the morning and left our luggage at the hotel .In the afternoon, we were allowed to check in early .The bedroom was very quiet and we slept well in the afternoon and all night.The beds were comfortable.Breakfast was very good.Check out and check in were excellent.\n\nReview 30:\nI wonder if this website is made for angry people to get over their problems!!! why being so negative? Yes the staff try to inform you about the restaurants and all other facilities before you get to your room, so what, if they had people would complain that they were not informed! ;) Bluesmoke was fantastic, very nice atmosphere and great food! The room was small but way enough for 4 days in the city! I guess if you need to stay longer you ask for an executive room! Staff were helpful, and on a rainy day you have it all in this hotel, spa with gym and swimmimg pool, bar with sport events on big screens, small gift shop, food served all day long!!! For the price it is great value!!!! will highly recommend!\n\nReview 31:\nThis hotel seems good value on its website but in fact it is the sort of place where foreign coach parties stay. We did not hear one English voice, not even among the staff. When we arrived I asked one of the men standing around if I could get a glass of water and he just said \"no\"! The hotel is being refurbished and the builders start at 8.00 so if you want a lie in - forget it. THe whole place smells of building work and unwashed people. Yeugh. The cooked breakfast is a disgrace. Heaven knows what all these continentals think of our \"great English Breakfast\". The plastic keys to get you into your room don't work properly. Would we go back? Rather have a night in Strangeways Prison.\n\nReview 32:\nClean rooms, good size, helpful staff, only 4 channels on tv (not a flatscreen). bring your own bodywash and shampoo though.\n\nReview 33:\nWe used this hotel for a one night stay as we had gone to see a show The staff were friendly and helpful (especially with lost property) The room was small(ish) but very nicley laid out and neat and clean. The bathroom was well set out and new The breakfast the next morning was excellent - a full English and everything cooked well All in all an excellent choice for a short stay The only gripe I would have was that the bed was a bit wobbly - it fely like sleeping on a ship !\n\nReview 34:\nI was a guest and didn\u00c2\u00b4t have to pay for the hotel, neither I chose it myself. But I cannot complain about anything here. I was there in February 2012 and the hotel was under reconstruction. The rooms were small but very nice and clean, comfy and quiet. Nice and clean bathroom. Maybe all of you who complain visited it before? I really can\u00c2\u00b4t say nothing negative. It is very close to the metro station, close to shops and pubs, so even the location is good.\n\nReview 35:\nStayed here a couple of times now, first stay was poor as room was in need of repair and renovation work was going on in the corridor. Second stay was in a renovated room and although very small as before, it was modern, clean and comfortable. The real let down was the breakfast. There are three restuarants (I was allocated the Italian) which was a free-for-all affair and considerably understaffed. No one to show you to a table, no clean tables anywhere, most of the food had run out or was about to (not that there was much choice anyway)... my worst hotel breakfast ever I'm afraid. I didn't bother risking an evening meal. However, a fair price and excellent location (just a few minutes from the nearest tube station and high street) always leads me to this hotel. Just avoid the breakfast and pop into one of the Cafes around and in the tube station and you'll have a pleasent stay.\n\nReview 36:\nWe stayed at the Kensington Close at the end of January '04. We booked online and really got a good deal, the 1st night was free, so we weren't expecting much. The place was clean, the room was nice, although carpet could be cleaner.Due to our discounted room rate we had a view of the pkg lot. Good location. The Muffin man up the street was good for afternoon tea. We ate at the Carvey and it was one of our more satisfying meals in London. (Yes, the food is bad!) It's very easy to get a taxi in front of the hotel, and Harrod's is a short & not too expensive taxi ride away.\n\nReview 37:\nThe tour agent helped us book the hotel and said that it was a 4*. When we checked into the room, the sound of construction and drilling made it impossible to rest. The room has a overpowering musky smell and it's the smallest hotel room I'd stayed in. The bed was uncomfortable and the heater doesn't work. Overall, the stay in the hotel was not a pleasant one. Other than its central location, there's no reason to go back to this hotel at all.\n\nReview 38:\nStayed for 3 nights over six nations weekend and other guests have already mentioned the constant drilling,even on weekends.Were told we had the renovated rooms but if this is renovated then i`d sack the workmen.I`m 6`2 and as the bed is hemmed in on 3 sides had to sleep diagonally with feet out just to fit in it.The shower is high enough for someone of 5,4\" or less and good luck using the toilet,couldn`t fit my shoulders between the 2 walls.All this i could live with but the bar staff were the most miserable, unhelpful people i`ve ever met.On saturday night , got back to hotel at 1145pm and thought id make use of the bar.Told quite abruptly, bar shut and only because we had to drag the manager into the argument were we allowed to order drinks on room service. A farce, i`m resident in a 4* hotel ( dream on) and we`re treated like scum.In contrast and fairness,restaurant staff were quite the opposite and worked very hard all weekend. Bar manager needs a rocket,service in their newly renovated bar is nothing short of appalling!\n\nReview 39:\nI spent one night at this hotel in January with some friends as we were going out in Kensington for the evening. I was a little dubious having read some of the reviews on tripadvisor, but the hotel was much better than I expected. Yes the rooms are very compact and I imagine it would be a little tight for two people to spend a lot of time in there, but the room was spotless and provided everything I needed. For \u00c2\u00a368, excluding breakfast, in such a prestigious location, I think it was excellent value for money and I would definitely consider returning in the future. Reception and concierge staff were friendly and the check in process was efficient. I did not eat at the hotel as there are numerous places to eat breakfast/lunch/dinner within a very short walking distance of the hotel. It is also a very convenient 1 - 2 minute walk to High Street Kensington underground station so getting into central London for the more usual tourist attractions is very straightforward.\n\nReview 40:\nWe made a booking using a complimentary voucher received by referring our own customers to this chain of hotels. When we arrived we were told the booking had been made for the following month. At first the staff said they would arrange a room for us but, when we came back to check in they said that a room was not available. They could offer us a different room at an increased rate. When we became upset about this (understandable as we had been traveling for 7 hours) they took umbrage and refused to help on the grounds that we were impolite. AVOID THIS HOTEL. THEY HAVE NO RESPECT FOR GUESTS AND ARE INCREDIBLY UNHELPFUL IN DEALING WITH PROBLEMS.\n\nReview 41:\nStayed just one night in the hotel. Although overall the hotel was ok - nice bar and breakfast etc. The actual bedroom was very small, considering it was supposed to be a double. Also, my partner is 6ft and the bed certainly wasn't!! his feet hung over the end - so not only was it a small bedroom the bed was small as well. Great situation but not sure if I would bother staying there again - especially the rates they charge\n\nReview 42:\nWe spent two nights at this hotel as part of a longer trip to England. The staff were very friendly and helpful. The room was clean and well appointed and the breakfast buffet that was included in our stay was very good. The location is first rate with easy access to tube and buses. Kensington has great shopping and lovely walks to museums and parks. The hotel is going through extensive construction of an addition at the back where our room was located, but this only caused minor noise inconvenience. I would certainly stay at this hotel again.\n\nReview 43:\nThe service was extremely slow on check in, only to find they had booked us into a double not a twin room. Very small double bed, a 4ft I'd say. The breakfast was dreadful, poor standard especially the full english! I would not stay here again, the hotel is shabby and needs a revamp.\n\nReview 44:\nStayed here when on a west end break to see a show for a friends birthday. The hotel was in a nice location and were were impressed with the hotel. The rooms were nice, clean and comfortable. It is easily walkable to the tube station which took us to the theatre. I would certainly stay here again.\n\nReview 45:\nI'd say the Kensington Close offers real value for money based on the facilities on offer and its location. It's a large, busy hotel a few minutes walk from High Street Kensington Tube station and bus routes into Central London, plus there are countless cafes, bars, restaurants and stores along Kensington High Street. And the greenery of Kensington Gardens is a five minute stroll away... But don't expect designer chic and flat screen TVs. I was pleasantly surprised at the amount on space on offer in my single room, it was light, clean and comfortable, but, admittedly, the furnishings were looking a little tired. The bathroom was spotless, everything worked and the shower had power. Staff were friendly and efficient. I didn't use the spa facilities, or sample the restaurants as there are so many options available locally. One negative - noise. The hotel's plumbing, and comings and goings at all hours out in the corridor did prevent me from enjoying a good night's sleep. But that wouldn't deter me from staying here again.\n\nReview 46:\nWe stayed in this hotel during a 4 day stay in London. The hotel was clean, well stocked, and in close proximity to the tube. The rooms were small, but it is London. The restaurant and sports pub had courteous and attentive staff. The front desk staff always broke change for the phone with no complaint. Breakfast was decent. We did get started on the wrong foot though. We had reserved a room with twin beds, but upon arrival there was not one available until the next morning. We were placed into separate rooms. That lasted about 10 minutes. I called the desk and told the staff\u00e2\u20ac\u00a6NO WAY. (550 rooms and not a single room to accommodate my reservation?) After we lugged our luggage back down to reception, they placed us in a room with a double bed. We compromised. All and all we were satisfied and would stay again. It is a good location, nice staff, and adequate food service.\n\nReview 47:\nJust back from a weekend at the Kensington Close Hotel. It is situated in an ideal location. Room was ideal with everything needed for your stay. Staff very pleasant. Breakfast was either full English or continental which had great variety to choose from. All in all great place.\n\nReview 48:\nAn absolute disgrace. Me and my mum went to London for a shopping trip over 4 days and this hotel totally ruined our holiday. I have stayed in better places for \u00c2\u00a312 a night. The rooms were moldy and smelly and the beds must have been from the 17th century and so uncomfortable that I slept on the floor for the entire stay. I so wished we would've changed hotels the first day. Don't come here! !\n\nReview 49:\nI have stayed here twice this year for business travel reasons and didnt enjoy either stay and would have been really disappointed had it been in my own time and money paying for it. I've requested my office to not book me in here again. The reception and check in/out process is painfully slow, they just never seem to have enough staff on the desk and the one's they do have do not seem very efficient. The rooms are quite small and basic. I had a double room, which was fine for me on my own but would have been too small for two. Both times I stayed, both rooms had faulty door locks - the first kept sticking, the second wouldnt lock at all! They were not fixed during my stay either. The only positive thing is its closeness to the tube and shops, High Street Kensington, only a couple of minutes walk away.\n\nReview 50:\nOur lock at the door was broken and we asked for an adaptor to charge our mobile phones and they didn't have. They had amazing breakfast though!!! The staff was helpful in general.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28643, "query_start_index": 28645, "query_end_index": 28645, "truncation_seperator": "... 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{"id": "218524", "pid": "218524", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nnot as happy  The ride to the resort was a bit long and rough but interesting as we got to see some of the country side. Upon arrival we were greeted with very friendly staff. We did not get the ocean view that we paid for several months in advance, But they did upgrade us to the Excellence Club, which was ok but not really worth putting us in the room we received. We decided to make the best of it and have fun. The rough surf was a disappointment. We could not do most of the aquatic things like sailing and ocean kayaking. Also the snorkeling was not good at all. The grounds were beautiful but 3 days of running to the bathroom and having our money stolen from inside our locked safe kind of killed our happiness with this resort. We will not be returning\n\nReview 2:\nDefinitely not a 5 star resort I'm dumbfounded that this hotel gets good reviews and is so highly rated. It's decidedly a 3 star property, not 5 stars as indicated. The rooms are very dated and run down, old crappy beds and pillows, an old TV and overall poorly maintained. The whole property is pretty run down and old-looking. The food is subpar, not one meal I had would be called great. The service is uneven and the staff is poorly trained and uninformed. Many do not comprehend English. The beach is great, it's the only redeeming factor. However the resort is a 1-hour taxi trip from the airport.\n\nReview 3:\nVery disappointing It could be called bait and switch, but I will attribute the disappointment to the hurricane. The food was the worst I have had anywhere. Many people I spoke to (more than a dozen) were sick from what they believed was food poisoning. The rooms had bugs, including cock roaches, the pool had a leak, and was cloudy and dirty. The beach was far from white, and the water was not blue. In order to get an upgrade, I was talked into joining the Excellence Club, which was a waste of $100 a day, and frankly, the facility was just okay. I travel to luxury hotels worldwide at least 6 times per year for business, and I have never had a worse experience. I do believe the hotel should have waited to open before accepting occupants. The people of the DR were extremely friendly, which was the only saving grace to our trip. Unfortunately, I would never return to the DR, but more importantly I would be very careful about assuming a Preferred Hotel is one that is up to par...what a shame.\n\nReview 4:\nPunta Cana Paradise We just returned from Punta Cana. We stayed at the Secrets Excellence Resort. It was the most beautiful resort that we have ever seen. The food was above average. The service was excellent. Employees were so friendly and helpful. Everything was immaculate! Our room was beautiful. We chose to do the horseback riding and paddle boats. If I had to do it again, I would not do the horseback riding - I thought it would strictly be on the beach, but it was mostly through a narrow path that was loaded with mosquitos. The horses were crammed into this path, with not too much space to trot. Don't forget bug spray, which I did bring, but didn't use for the horseback riding, since I thought we would be on the beach. Also, suntan lotion is important. Overall, this trip was magnificent! I don't think I will ever see anything more beautiful than Secrets Excellence Resort in Punta Cana.\n\nReview 5:\nVacation Secret Excellence is literaly a secret excellence.. the place was very very beautiful, it was amazing, very peaceful..everybody was very friendly and always in our service. Everynight they had a show to entertain us..followed up the disco it was amazing.. i strongly recommend it to any couple...at night time the restaurants were very romatic and i the afternoon the staff hap games teaching us traditional dances..as i said a very very peaceful and beautif hotel\n\nReview 6:\nParadise Paradise is the only way to describe this hotel. We had the best time ever. Food was excellent. Staff could not do enough for you for you one example disaster struck my hair straighners would not work due the electricity supply being too low, the ladies in the spa went and bought me a pair the next day, how is that for service, really impressed with them. When and if you do go please go look Jose up at the Kafe Kafe bar, he became my husband whilst I was there, he is so funny. Animation team just wonderful. Restaraunts wonderful. Definately going back can't wait..\n\nReview 7:\nGreat for a honeymoon, but stay away from the sushi at Spice! Huge chess set!\n\nReview 8:\nA Wonderful Holiday! My husband and i stayed at Secrets for 2 weeks during Xmas and New Year. It is one of the best holidays we have ever had (and we have plenty every year! )What makes this place so fantastic? One answer - the staff. Absolutely lovely people - always greet you with a smile and an HOLA. The entertainments team were great. Kioman and Luciano made our holiday! A beautiful well kept resort. The pool is awesome, the food is good (ok, some things were on the cold side). Only one small complaint - the place is really dark at night. Everywhere is candle-lit which is lovely, but if you have poor eyesight, forget about reading any menus. And if you dine at one of the outdoor restaurants and get an outside table, forget about seeing what is on your plate!We would go back to Secrets in an instant. Highly recommended!\n\nReview 9:\nwhat we were never told We booked our trip through our usual travel agent and set to meet with our friends from N.J. The plane ride was fine, Apple - USA 3000, about 3 1/2 hours, the air port in Puna Cana was carribean typical, but the ride to Secrets was terrifying. The road were dirt and full of pot holes, craters. The trip by bus took over an hour. The resort is on the Atlantic, not the Carribean and therefore, snorkling is out of the question. The beach is beautiful, but the undertow is very dangerous. The pools were great, but the mosiquotos were terrible. They had to spray nightly, mostly around dinner time. OUr two last days, it rained and they got worse. Taking any of the daily trips meant bussing for about an hour or more each way on those terrible roads.Although, we made the best of it, and some of the restraunts, like the french one, had good food, we will not be returning to this resort.We did make some very nice friendships here and hope to travel to other locations with them.good luck.\n\nReview 10:\nFantastic holiday and a beautiful hotel We just returned from a fantastic time at this hotel. The setting is beautiful - the layout, the pools, the rooms and the beach - it is all lovely. Food was delicious - particularly the French place and the Grill. The service and variety of drinks were amazing - staff were really friendly. It was clean and bright and there was always something goign on if you didn't want to just lounge by the pool. It is couple orientated though - so many people on their honeymoon and I wouldn't go as a group. The excursions didn't offer much variety and were expensive but the one we went on (Carribbean Festival) was great for me as a beginner at snorkeling. However you don't have to leave the hotel in a week really.Great time and will treasure fond memories.\n\nReview 11:\nWhat a big disappointment The hotel staff was less than accommodating. The room was ok but the bed was hard as a rock. The food was good but the wait staff was slow and less than cooperative. The mexican restaurant Agave is a waste of time and you had to wait for dinner every night and they would not take reservations.A friend of ours slipped on the steps (no signs to show the step down) had to be rushed to the clinic and all the resort was concerned about was that they do not sue them. They did not do anything to help our friend (no offer to pay the room or get them a special room). Their is definitely a bad attitude with the service staff.I will never go there again and neither will any of our friends.\n\nReview 12:\nOverall, a bad experience To start off, the ride to the hotel was very bumpy and the bus was very dirty. I know it is a poor country but the hotel can get a decent bus. The hotel is beautiful and most of the employees are nice. They had pleny of activities that kept us entertained. Unfortunatley the rest of our stay was not pleasant. We had a foul smell coming out of the drain in our bathroom for 2 days. The food overall was bad. We couldn't wait to go home for a good home cooked meal. The bugs are horrible, it has almost been a week since we have been there and I still have bite marks all over my legs. There were many people at the hotel that got violently ill on their vacation. Me  my husband got sick when we returned. We were very careful and drank from bottled water only. A doctor visit was needed in order for us to get better. To top things off, my husband's credit card number was used for purchases by one of the natives.\n\nReview 13:\nAmazing resort and the best staff My week at The Excellence Punta Cana was everything I had hoped for. The resort was immaculate and the staff was friendly and full of energy. The thing I enjoyed most about my trip was the staff. One person that really stood out was a man named Francisco. He was personable, fun and made it a point to get to know all of us by name that went on this trip together. On the day we left for home, Francisco came and found us to say good bye. It was sad to leave him and I hope that we can come back to the resort in the future to see him again. Bethany from Arkansas\n\nReview 14:\nJust What the Doctor Ordered!! One of many surprises found in our room\n\nReview 15:\nWe loved it! View from our room\n\nReview 16:\nRelaxing break Great place to relax and unwind. Rooms are 4 star - comfortable but not immaculately maintained - but you are not going to be spending much time duing the day there.Room service is pretty good and relatively quick. The grounds are well maintained with a little wildlife sancutary with parrots and a peacock.The beach was lovely - well maintained and did not feel crowded at all despite the hotel being full. The first couple of days were quite windy, the rest of the following week had a nice breeze on the beach - which provided a relief fron the burning sun! Also - pretty good service at the beach.The pool was nice and quietWe were dissappointed with the quality of the resturaunts - apart from Spices , the other eateries were not great for evening dinner. Suprisingly - there was not a regular local food eatery - despite the Dominicans are best in making local food! However - breakfast was good.However, overall this was a nice and relaxing holiday -\n\nReview 17:\nDon't Be fooled. Resort was too windy making the ocean too rough for snorkling or other water sports. Rained almost 50% of time. Food was average at most restaurants. Had to fight for chairs and towels around the pool. Very few individuals of the hotel staff spoke english. Downgraded our room when we first arrived. To their credit, they did move us to a better room 2 days into vacation. Only saving grace was the activities director, Ricardo, who organized many good volleyball games in the pool.\n\nReview 18:\nNever again! Stayed at the Excellence from October 24th to October 28th.Our luggage was delayed. The hotel was aware of this when we checked in. We were not allowed in the Restaurants for dinner because my husband did not have long pants. We sat in our room for 2 days. Spent $102.00 on toothpaste, toothbrushes, bathsuit, suntan lotion etc..... It was not the Excellence fault that our lugguge was delayed, but at least help us feel comfortable. Conicierge was going to keep track of where our luggage was, they never did. She was so rude to us. Trying to communicate with the staff was difficulty because no one spoke English.Once they have your money, they really don't care!I WOULD NOT RECOMMEND THIS PROPERTY.\n\nReview 19:\nExtreme highs and lows       One of our wedding photos -- Bravo Arturo!! !\n\nReview 20:\nRobbed in first 48 hours! Robbed in first 48 hours! The first night we arrived we had a problem with our safe and contacted security. They were to fix the safe and it did appear to work properly. This was Thursday. We had all of our money in the safe ($1500.00 cash). On Saturday we went to the safe to find both wallets emptied of all cash! We contacted management and security who said they would investigate but in the end did nothing. We noticed a few days later (as did others) that there were times the safe would come unlocked. We showed management and security how the safe came open after it was locked but they still did nothing. Would not return to this resort because of this.\n\nReview 21:\njust loved it at secrets! just returned from secrets...what a fabulous place! don't let the bad reviews scare you, we would go back in a heartbeat! perfect weather, perfect service, it was heaven on earth. eat the green tomatoes, they are delicious! we highly recommend the catamaran trip to the carribean sea, it was worth every penny.\n\nReview 22:\nRoyal Uvero Alto--now Secrets Excellence--fantastic !!\n\nReview 23:\nDon't Drink the Water! DON'T DRINK or SWIM IN THE WATER! Even if your brushing your teeth! We got very sick. We also noticed some brown mush floating through a pipe into the ocean, when we asked what that was (very limited english) we were told they were having plumbing problems. So it was sewage draining into the ocean where we were swimming! Gross! It was a nice resort, and because we were sick we used the room service quite a bit. Food was so-so. Would I go back...Hell no!\n\nReview 24:\nPig with lipstick My wife had a $15,000 piece of jewlry stolen from our room. The staff was not helpful and rude; need I say more.I would not recommend this property. It is beautiful, but comes with a steep cost considering the theft.A pig dressed up with lipstick is still a pig.\n\nReview 25:\nWorth every penny My husband and I went for our honeymoon, and it was excellent. Most of the resturaunts were fabulous especially the French, I would stay away from the Japanese one though. The staff was nothing short of amazing, anything we needed, they were there for us. We did upgrade to the excellence club and I would reccomend it to all, it is worth the extra money.Overall it was a wonderful experience and I would go back in a heartbeat.\n\nReview 26:\nTropical Paradise       Decorative touches\n\nReview 27:\nSecrets Excellence Excellent It Is First of all, The Secrets Excellence Resort in Uvero Alto, Punta Cana in The Dominican Republic is one of the most amazing resorts I have ever been in. The service was terrific, the food was amazing and the mood is perfect for a couples resort. It was very romantic everynight, the nightshows where very entertaining and the people are fanstastic. The staff was great, my friend Froggy Christian was the man, he showed everyone a good time. The Discotec was fun, the music was great. Secrets Excellence by far is the best resort I have been in all my life. I have been to many places like Brazil, Spain, Cuba, Puerto Rico and Jamaica. By far this resort takes on all of them. All the couples there where terrific. A shout out to my Friends Brian  Nikki from Toledo, Ohio. That's my crew. Well, I definetly recommend this resort to anyone who is looking to relax and enjoy a romantic an unforgettable vacation. If you have any questions I will be more than happy to answer them to anyone.Marco  Elise Pimentel\n\nReview 28:\nExcellence is excellent We stayed at excellence from sept 7-14 2007.This was our second trip to this resort, we traveled there in 2005 when it was a secrets resort.Let me stsrt be saying that it is every bit as wonderful now as it was then. Nothing has really changed . The rsort is beautiful .What really makes this resort sectacular is the staff. They can not do enough for you. Every request is answered with It's my pleasure. From the front desk staff Pauline ,to the waitstaff and maids even the grounds keepers all were extremely friendly.The entertainment staff is the greatest. They made our vacation more enjoyable than we could ever explain. Rey, Rosemary, isabell, Inez,Mariel, Altagracia, Francisco, Franklin, Luis, Julio We love you guys and will not forget you.Hope to get back to see you soon!!! !\n\nReview 29:\nRelaxing Vacation We,(2 couples that travel together every year)spent 12 wonderful days at Secrets PC. 1/05/16-1/17/06.I speak for all of us that this is a truly wonderful resort. The service, rooms, cleanliness, attitude of the staff were all very good. We loved the beach, we love the waves. Pool looked great, never used it. Like I said, We loved the beach. We also did nothing for the time we stayed, which is what we wanted. Got a great tan, never got bit, never got sick, had a lot of fun with the beach merchants, got my hair braided,my wife and I enjoyed ch.21 a lot, drank a little, watched some shows, little casino, and such. We did what we wanted. If you want a review on the food, we didn't go for the food. We also, did not starve.This is the second Sectets resort that we have been to, and will continue to visit other Secrets in the future. So many beautiful places to visit. Enjoy\n\nReview 30:\nSecrets Excellence blah!!! I went to Secrets Excellence for my honeymoon and both my husband and I felt like we made the wrong choice in resorts. Although, we did experience a Hurricane while we were there ,this review is disregarding that and only taking the two days we were there into account for review. There are many restaurants at Secrets but on a scale of 1 to 10, I would give the food a 2. The Italian restuarant was TERRIBLE, the pasta was so overcooked, the sauce bland. When we arrived at Secrets we were told by the front desk that since it was our honeymoon, we would receive rose petals in the jacuzzi, a bottle of champagne and fresh fruit that day. We never got the bottle of champagne nor the fruit, only the rose petals. When I called to ask about it, the guest services told me they would send it right over, they did not.If I had to do it all over again, I would not go back and will not go back in the future. Please take my advice and plan your vacation elsewhere, you wont be sorry like we were.\n\nReview 31:\nparadise We stayed at this magnificent resort for our honeymoon. I can honestly say that we are thrilled about this resort. We went on one excursion that had to pick up people from the other resorts. This was indeed the best. So if you are looking for an ALL ADULT resort, you will not be dissappointed. If you enjoy the pool, get the swim up suite like us. If you would like quit e, ask for the buildings one thru four, the pool is so much less populated. The dining was very elegant in all the restaurants. I could go on and on and one. We took one excursion which was the safari tour, very nice. got to see the locals and visist many places. I have nothing bad to say about anything at the resort. Not even the less than cold refridgerators in the room, that is the norm over there.\n\nReview 32:\nTHE VACATION FROM HELL Secrets had a secret alright. I arrived at secrects on 10/15/04. I was so excited to celebrate my husbands birthday and our 12 year anniversary during our stay, but all went wrong. We arrived right after Hurricaine Jeanne and the resort was still under construction. I was very dissapointed w/the customer service, the beach, the palm tress(which were sadly broken and dried out), the food, the distance of our room. A upgrade was only availible if you paid for it. Unfortunately to top it off I got food posining, top w/an ear infection which caused me to stay in my room 4 out of the 8days of my so called vacation. I would never recommend this resort to any couple. I do advise if you want to get what you pay for go to Sandals. My husband and I are SSG members and we would never go to another resort other than Sandals or Beaches again.\n\nReview 33:\nEntertainment team I visited Excellence Punta Cana DR, and I must comment on how great this resort is. The accomadations, amedities, food and most of all the entertainment, made this resort a return vacation in the future. I enjoyed all of the activities such as dancing, spanish lessons, aqua arobics, volleyball, and so much more. I don't think any of these activities would be possible with out the excellent entertainment staff, who went out of their way to say hello, include you in the activities, and just plain make it fun. It was was like the real life version of Dirty Dancing- minus the drama. Thank you Mariel, Eliza and Jaun Carlo, just to name a few.\n\nReview 34:\n9 out of 10 This place was PERFECT...almost. First, the minor bads: published prices for the spa are subject to change (more $), you can get sick (bring Tums and AD medicine), and watch for extra charges on your room bill (they were taken care of at checkout). Now...the rest: this place is beautiful, the staff is helpful  friendly, the food is great (except for the Chinese), the activities (horseback riding, Yoga) are fun, and the one tour we took (helicopter) was outstanding! If your idea of a perfect day is getting up for breakfast, doing a little workout (gym, beach, pool), then having drinks at the beach or pool, going to lunch, hitting the swim-up bar in the afternoon, eating a nice dinner, then partying until you go to sleep, then this is the place for you! Shopping at the local mercado is also fun - they negotiate. We've been on a criuse, and to a Sandals,  this place was BY FAR better than any of our other vacations! !\n\nReview 35:\nBelieve the positive reviews question the negitive       pool\n\nReview 36:\nWay over priced I must first admit that the resort was beautiful. But, the entertainment was lousy, the food was okay, the waiters in one restaurant were rude and there were very few activities after dinner. The staff ate all the food at the afternoon luncheon (hot dogs  burgers - nothing else) on the beach and the guests were left with nothing, the evening dinner on the beach was quaint, but very unorganized. I had some personal items stolen, ( I know it's my own fault). They advertised bed turn down and chocolates on our pillows, we had it one night. They didn't refill our coffee and water in the refrigerator, we did not always have clean towels. I did not think this place was a bargain at any price.\n\nReview 37:\nwished they had kept it Secret Travelled in January. Hated this hotel. Service levels were so poor. Almost impossible to get a tea bag (despite a personal request to hotel manager). It appeared that they used up everything over xmas.Queues for restaurants were unacceptable and food was terrible when you finally did get served. In the seafood restaurant my husband was served raw mussels. Food was generally poor.Hotel trips required you to sign a disclaimer relinquising any right to claim even if you were injured as a result of their negligence.We have stayed in 5 star hotels everywhere...this is not one of them. Take my advice try one of the Iberostar hotels...far superior.\n\nReview 38:\nGreat Service, employees and resort activities Great place to vacation!!! We stayed at The Excellence Punta Cana for 5 nights. There were always activities to take part in throughout the day. We only left the resort 1 day to take part in an excursion. The room service was awesome, they have a great chicken sandwich with banana chips :-) The staff was great and Ines (beach activity crew), Francisco (gave spanish lessons), Christina (drink server during the night shows) and Ledersta (I hope I spelled her name correctly, she worked at the Toscana during breakfast hours) were OUTSTANDING. They all made sure we were happy and enjoying ourselves in their own way. The all-inclusive was the best way to go. The Spa services provided by the Excellence Punta Cana are also great and the staff was pleasant and gentle. I would definitely recommend booking with a travel agent because they take care of everything for you, example: the welcome orientation  voucher to use for transportation to and from the airport to your resort. We will definitely return.\n\nReview 39:\ngreat vacation, just pack some snacks! my wife and i went to secrets on the recommendation of a friend who is also a travel agent. everything looked great until we left the airport in punta cana. the shuttle ride to the resort is possibly the most nauseating experience in the northern hemisphere. once there you will feel like a caged animal. the food is truly the most disappointing part of the trip. nothing is good enough to want more. the first evening we were there, the power went out for about two hours. we had a grasshopper in our room one night and discovered a rat in the building on a seperate evening. all in all i think there are better values at nicer islands.\n\nReview 40:\nExcellence is Excellent!!!!!!!!!!!!!!!!!!!!!! This resort was sooooo..... romantic and peaceful. The entertainment staff: Rey, Frankin, Mariel, and Rosemary made every day a whole lot of fun . The food was excellent, the excursions was good. I definitely recommend this resort to any one looking for a romantic getaway.\n\nReview 41:\nExcellence Punta Cana was an excellent experience! We stayed at the Excellence Punta Cana Resort for a week, which was too short! The accomodations were beautiful and clean, the staff was friendly and very helpful, and the food was terrific! There was always something to do, or nothing, if you just wanted to sit by the beach or the pool.Our favorite performer was Domingo Saxo, who was a fabulous saxophone player, along with a keyboard player. He played every night under the stars and set a very romantic mood. My husband, who doesn't like to dance (to put it lightly) danced every night to Domingo! You won't go wrong if you book your vacation at this lovely resort.\n\nReview 42:\nExcellence was Excellent My husband and I visited the Excellence Punta Cana in July 2008 for our first time away and alone from our 3 kids. Our expectations were exceeded and we had a fabulous time. The price of the trip for what you get is great value- the resort itself is beautiful and the rooms excellent (especially for the price). Food was very good to excellent at all restaurants.We enjoyed the staff very much, they were friendly and approachable. Rolando the tennis pro went out of his way to be friendly and helpful. Berthold the Exec. Chef was approachable and fun to talk to. Other great employees were: Leomar, Victor, Alfredo, Luis Miguel and Ricky.We would definitely recommend the Excellence Punta Cana to anyone wishing to visit the Caribbean.\n\nReview 43:\nDisappointment at Secrets Excellence My husband and I just got back from vacation at the Secrets Excellence Resort. We were there from May 8 - 15. The resort is absolutely beautiful, staff is excellent. The only complaints were the food and entertainment. We always stay at all-exclusive and I always recommend the Palace Resorts to anyone I speak with when they are planning a vacation. At the Secrets Excellence they have about seven or eight restaurants, which were never open at the same time and the ones that were open, the menu was not great at all. The only time we enjoyed the entertainment is when they had an outside entertainment company who perform as Michael Jackson. We would not recommend this resort to anyone and will definitely never go back to the Secrets Exellence.\n\nReview 44:\nVery Nice Trip My wife and I have a great time at Excellence Punta Cana. The rooms were very nice, the restraurants were not top notch, but very nice and adequate, and the staff were very friendly. We had no negative's at all - however the positives would lie in the views, the pool and the ocean and beach - all were excellent!!. And I would like to put a nice word in for the tennis pro's on site - I got my first tennis lessons there and they really helped - nice job guys - and I know, I know, follow through and keep my eyes on the ball.\n\nReview 45:\nExcellence..It's A Pleasure Just returned from a wonderful week at Excellence on April 13/07. It exceeded our expectations in every way. The property is beautiful and immaculately kept. The staff were very friendly and did everything they could to make your stay enjoyable. It's a pleasure! was always the response when you thanked them, and always said with a big smile! Julio and Francisco who ran the beach and pool activities were fantastic and full of fun, trying hard include the guests in the diffierent activities. I had tons of fun playing water polo in the pool and participating in the waiters race! The choice of restaurants was terrific and we enjoyed our dinners every night. Barcelona was our favourite so we went twice. A great ambiance sat out in the courtyard under the stars! We have been to other 5* resorts in Mexico but liked this one the most. Would love to go back.\n\nReview 46:\nWhat a wonderful week!! My husband and I really enjoyed everything about our week at Secrets. The service, food, entertainment, pools, and staff were wonderful!! Would return in a second!! !\n\nReview 47:\nSecrets Excellence was very misleading!! Well, To start, this was our 26th wedding anniverary. We waited 2hours for our luggage. The screen door to the balcony fell off and was never fixed, even after endless calling. The surgary white beaches were closer to brown sugar. Offered sail boats, but surf is always red flagged because of the waves.snorkeling? Not going to happen. Even got kicked out of the water, because surf too rough.But hey, let's give credit where credit is due, the scenery is beautiful, but we were misled. Water activities are limited, null and void. Upgraded room when we arrived and did not receive half of the VIP status we paid for. Slippers,newspaper etc...paid for 4 nights 5 days and the last day you leave at 6:30am to catch an 11:00 flight. Day paid for Day gone.Even saw roaches in bathroom. But P.S. the locals were great! But, would not return. Thanks for listening, The Goads\n\nReview 48:\nIt was not good We could not wait to go home. The bugs were very very bad. And you could not see them. They were very small and love females. The bugs did not bite the men as much. The service was very bad. Our room had no remote for the tv, the hot tub did not work. It took 4 days to get a lite bulb for a lamp in the room. The sheets in our room were not changed for 4 days. We took them off the bed and put them on the floor. Staff there seemed to be driven by tips. Would never go back to this resort.\n\nReview 49:\nWon't go there again 1. The beach is permanently closed: the ocean is too rough.2. As a result no water sports are avilable.3. It is too far from anything. It takes far over an hour to get to any tour or airport.4. Food is average, service in the restaurants is too slow, but the bars are OK.5. The spa is great but they shut down sauna and steam room before 6 PM.6. Bugs! Bugs! Bugs everywhere!! !\n\nReview 50:\nExcellence is Great Success! I was looking at TripAdvisor at some other resorts, and felt I had to go back to the Excellence to write a review for a trip I took there last summer. It was my honeymoon, and I have no complaints. The pools were beautiful, especially the waterfall pool. The staff was great, especially if you could speak a little Spanish- they loved that!The saxophone player was great. The ocean/beach we loved, and used boogy boards in the waves everyday (which was free).I don't understand the negative reviews. Yeah, maybe it's not the Ritz, but we had a great week on our honeymoon and were sad to leave. I don't think you can beat this place for the value that you get. Great Success! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31678, "query_start_index": 31680, "query_end_index": 31680, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 950, 1565, 2580, 3495, 3980, 4571, 4660, 5506, 6532, 7337, 8063, 9016, 9626, 9709, 9753, 10739, 11251, 11978, 12065, 12766, 13115, 13182, 13675, 13968, 14427, 14482, 15538, 16363, 17273, 18306, 19104, 19981, 20658, 21611, 21685, 22409, 23103, 24170, 24859, 25191, 25875, 26649, 27448, 28003, 28905, 29108, 30031, 30550, 30961]}
{"id": "1307675", "pid": "1307675", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nSorry to break the myth but this is a very average hotel. Sure its a bit funky, bohemian almost, but that masks the fact that its basically a three star inner city hotel with little soul. The room I stayed in ( apartment) was nice enough but noisy. But the big issue was the service which was slow and amateurish. I waited for ever to check in and trying to be served drinks and dinner was a joke. After over an hour of waiting for any food to come out of the kitchen I gave up and went across the road for a takeout pizza. Really disappointing after all the good reviews\n\nReview 2:\nEverytime I go to Berlin I go back to Circus. It\u00b4s a bargain and the location in Berlins most charming and happening quarter Mitte is just perfect. The rooms are basic but functionable and the value is great. The staff are nice, polite and helpful. The breakfast is lovely, don\u00b4t miss it. And in the lobby you easily make friends with people on the go.\n\nReview 3:\nWe read the previous recommendations on this great hotel and they were all totally right. Great location near the city center, a lot of small restaurants and coffee places, and amazing stuff that is just willing to answer any question you ask or any assistance. The rooms are cozy and well decorated. Next time in Berlin we will definitely stay at this hotel.\n\nReview 4:\nWe recently stayed at the Circus for six nights. The staff was very friendly and helpful. We had an issue with our room the first night and they were extremely accommodating. I agree with the previous positive reviews, and will add that we have stayed at many of the finest hotels worldwide, including Four Seasons, Ritz Carltons, and other top hotels. The service here rivals any of them, and the accommodations, while not elegant, are large, clean, and lovely.\n\nReview 5:\nWhat else can I say. Great hotel, very modern, with a real focus on being eco friendly. Really friendly staff, great rooms and really reasonably priced. Food menu is okay but as per the previous reviewer it is a little limited and perhaps catering more for the German market rather than international travellers. The hotel is in a great location. The best walking tour company meeting point is about 10mins walk away, and there are loads of traditional and stylish bars and restaurants in the area. The tapas bar YoSoy is on the same street and is very good. I'll definitely stay here again. For an extra 10 euros it's a good idea to upgrade to a junior suite for the extra space.\n\nReview 6:\nThis is an excellent hotel very centrally placed in the heart of the city centre. All sights within walking distance. The staff are so helpful they will literally plan your entire stay if you want. They arranged a trip to reichstag for us.\n\nReview 7:\nStayed in an appartment for 4 nights which was spread over 2 floors in the inner courtyard of the hotel. Like everyone else has already mentioned, everything from cleanliness to the breakfasts was excellent, if you are light sleeper, and you will need to keep the windows open on the hot days, even the inside courtyard can remain noisy with guest DJ's and karaoke singers until well past midnight from the bar. The inner courtyard is like a big echo chamber. One other little note, the subway passes that they can provide, which are a really good deal, are not always available since they only get a certain amount...we missed out on a couple of days. Lots of great eating options nearby, accommodations like these usually cost a lot more!. For the best lattes on the planet try nearby Bonanza Coffee Heroes.\n\nReview 8:\nWe stayed in a double deluxe room at the circus hotel for three nights in Feb 09 and would recommend it to anyone staying in Mitte. The room was a good size, spotlessly clean and comfortable, with little quirky touches. The room cost 85 euro including a very tasty breakfast. The restaurant also had nice food, we had dinner there on our first night. It has german traditional food with a twist. Nice, but a bit more expensive than many other restaurants in Berlin, and the portions were quite small. I would recommend the hot chocolate with rum or amaretto though, very nice! We rented segways too, which are brillant fun and good value at 11 euro an hour. The staff are friendly. Lars in particular was very helpful and recommended an excellent pizza restaurant called Il Duo Forni, which was certainly worth the short walk! The hotel location is excellent, right next to the U BAHN station Rosanthaler Strass, two stops from Alexanderplatz (where the airport express from Schonefeld arrives). We would stay there again.\n\nReview 9:\nThe Circus started out as a Youth Hostel. I first stayed there in 1995. They've been through two follow-on locations, the last still operates as a hostel. Nearby they've built a lovely hotel which is both modern and exceptionally comfortable. Prices are very reasonable and the staff seem to have a genuine interest in making guests happy. The hotel is centrally located and guided tours can easily be organised from the reception. Also, discounts are available for public transport. You won't be disappointed with this gem of a hotel.\n\nReview 10:\nI ate at the restaurant of the circus hotel while my colleague was staying there- and I got food poisoning from it. It was quite a severe one, so I will definitely never trust the food coming from that kitchen again. To be clear: my colleague loved the room, so this is not about the hotel, but the quality of the food was so bad, I wanted to make sure other travellers are warned.\n\nReview 11:\nStayed for 4 nights at the end of march. Agree with all reviews on here. Excellent staff, clean room, nice bathroom and good breakfast. Ideally situated near the u-Bahn. Highly recommended\n\nReview 12:\nIn a good area for easy access to the rest of the city/tourist hot spots. Food in the restaurant is fine - not amazing but certainly not bad. THe Vegan breakfast wasn't great, the scrambled eggs and croissants are fabulous, the cheese board is delicious and the gnocchi was just ok. But this was just our opinion - taste is very subjective. Service is very good - staff friendly and helpful with faultless english. Good advice given on restaurants outside the hotel. Exceptionally clean hotel. We stayed in room 203 and the bed was very comfy, and we heard no noise from inside the hotel/other rooms/corridor... but we did hear a lot of street noise, as although it was november the room got very hot in the night (we turned off all the radiators before getting into bed) and we had to open the windows. But this is part and parcel of staying in the city - you're bound to hear street noise. Oh, and room service is free - what a lovely touch.\n\nReview 13:\nI think when you check TripAdvisor prior to booking you risk building expectations to unreasonably high levels. I think that's what happened with The Circus hotel. That's not to say that it wasn't great. It was very comfortable and the staff were helpful and friendly. The main points: + Rooms decorated to a high standard and spotlessly clean + Fantastic, large bathroom with an amazing shower + Great location with all transport links nearby + Cool bar/restaurant for chilling out + Check out is 12pm - Room was a junior suite, expected a double bed, got two singles pushed together with two separate duvets. - Only two English TV channels. I realise it's Germany, but it's also 2011. Not a huge deal, but if you return to your room to relax for a couple of hours it would be nice to have. - If you want to make coffee in your room you need to get some milk from the bar - Breakfast is just ok. I'm sure everything is organic and ethically sourced, but you can eat better for \u20ac8 per person. I'd stay again no problem.\n\nReview 14:\nMy husband and I love small boutique hotels which provide clean bedrooms, quality linen and good service without all the unnecessary frills. The Circus Hotel was exactly this! Beautifully decorated, spotlessly clean and with a divine, vibey restaurant attached it was perfect for our stay. It is brilliantly situated right next to an underground station one stop away from the Alexanderplatz. It is a real gem and such good value.\n\nReview 15:\nWe originally only planned to stay in this hotel for 3 nights of our 7 nights in Berlin. However after the first night we cancelled our other hotel and we extended our stay at the Circus Hotel. It was clean and comfortable. The staff speak several different languages and will always go above and beyond to help! They were the most helpful that we have had in our tour of Europe. They helped us with maps, public transport, even down to hiring out laptops so we could check our accounts and update the facebooks, free of charge! The rooms are spacious, clean and most of all comfortable! Our room was a little noisy, from the tram line and traffic, but it just added to the lovely atmosphere that was Berlin! We also LOVED the potato soup served by room service. It was just a shame that the chef wouldn\u2019t give me the recipe! Will come back and stay next time we are in Berlin, and there will be a next time!\n\nReview 16:\ni am staying here right now, 2nd night of 3, i am always unsure of the accuracy of the reviews as I am sure lots of hoteliers write their own. I can assure you this place beats expectations. I arrived at 4am after a sleeper from amsterdam and a staff member spent nearly an hour with me planning out my next few days on the complementary map. The breakfast was 8 euros and was beautiful, ask fresh and organic, including soft boiled eggs, beautiful cheeses and meats, this amazing german yoghurt stuff called fruit quark and do it your self tea.... Something I've never seen before. The room was really nice, staff friendly, location perfect. This place also pulls off a trendy cocktail bar and restaurant. Easily the best hotel I've stayed at and I'm a gold frequent flyer. Book ahead, I only got a room here because I called the day before and there had just been a cancellation.\n\nReview 17:\nHotel Circus is a real find. It is excellent value for money and we stayed in a Junior Suite which was huge and very clean. The staff were all lovely and friendly. We had a great time in Berlin and Hotel Circus was handy to all the sights with the efficient Ubahn was was right next to the Hotel.\n\nReview 18:\nI agree with all the good comments on this Hotel but would also like to add that we booked the airport car to pick us up, it was great, driver waiting holding up our name, lovely smooth ride in a large Merc and it only cost 5 Euros more than the taxi back to the airport. The staff at this Hotel are very helpful,the rooms clean and in good condition we had 2 junior suites,food good we ate the first night in the restaurant and breakfast on 3 days of our stay, the location is excellent we walked to everything,\n\nReview 19:\nThe numerous positive reviews of The Circus Hotel proved to be true. We could not possibly have enjoyed our stay here more. Our room was clean, stylish, spacious, well-appointed, quiet, and affordable. Staff was welcoming, friendly, reliable, knowledgeable, and available 24/7. The first floor bar/restaurant is so hip that it draws numerous non-guests because of its tasty menu, creative cocktails, live music, and serene ambiance. The location cannot be beat: in the heart of the city (Mitte), steps away from numerous public transport options, upscale shops, and amazing restaurants. Not a single detail has escaped the attention of the owners, staff, and management. If only all hotel says were this marvelous...\n\nReview 20:\nExcellent hotel in great area of Berlin. Everything you need from a hotel with none of the unnecessary extras often included in major city hotel chains and independents alike. Extremely helpful staff, lovely individually decorated rooms, good bar area and courtyard. If you are going to stay at the Circus, make sure you include breakfast, it's a locally and ethically sourced buffet which is great value, a must. We're going back next month...\n\nReview 21:\nWe enjoyed our holiday in Berlin the 9th of November. During our stay we had common problems: laptop not working, need to print something, feeling we wanted to visit all and be everywhere at the same time, we wanted to listen to nice music, to sleep in silence, to feel welcome with our noisy child, to find a baby sitter service, to see the Berlin night life ....to visit galleries and write articles in peace. Everything was possible thanks to the service and the nice people helping us. You think what you need, you just look around without asking, and you feel welcome...all is simply there. If you have a child, you will brake the perfect atmosphere in the Restaurant but for sure he/she will love the two wooden dogs (art work course!) at the entrance....\n\nReview 22:\nThis place really deserves its ranking - it's one of the nicest places i've stayed in, staff are great, location is ideal, bar is really cool. Top class\n\nReview 23:\nWe stayed at the Circus Hotel for 3 nights in March 2010. The hotel itself was all you would expect from a modern German hotel-ie good rooms ,houskeeping, quality of public spaces etc. The reception staff at the hotel are outstanding-very friendly and so helpful. I did an online checkin with no fuss at reception. They all spoke english and their advice was spot on.\n\nReview 24:\nWe were on our third leg of our European trip, and I was a feeling a bit homesick already. But when we stepped inside Circus Hotel, the warm reception washed my homesickness away...They were so welcoming and warm. They took time to talk to you and orient you with the Hotel and help you out getting around Berlin. Service is great! The took care of our luggages and made sure it's already in our room when we checked in. Everything is perfect. Location is a plus. A few steps and you're in Rosenplatz staiton. Perfect, perfect stay. Keep it up Circus Hotel! I'll definitely stay here again when I get back to Berlin. More power!!! !\n\nReview 25:\nStayed here for 3 night last weekend in a group of 6 adults. Was very impressed with the attitude of hotel staff, cleanliness of accommodation and choice of health organic food. I particularly liked their approach to eco sustainability. The property is well serviced by U Bann and Metro track outside the door. Food and booze prices were reasonable. Great restaurants and bars nearby and only a short walk to city centre. Get the buffet breakfast at least once, cost is \u20ac8 for residents and full of wholesome goodness to suit all tastes.\n\nReview 26:\nMy husband and I took a road trip through Germany for 10 days, begnning in Berlin. Initially, I was overwhelmed with the many decisions that come along with selecting a hotel in Berlin - location, price range, etc etc. After reading these reviews, we couldn't resist giving it a try. WOW! Both my husband and I travel extensively, but we just loved this hotel. We arrived about 9:30am from our transatlanic flight, and the staff stored our luggage in lockers so we felt 100% comfortable that it was safe! The staff was truly wonderful, and they gave great directions and suggestions very time we asked. The Rosenthaler Platz metro stop is literally right out in front of the hotel, which is priceless! They have many free amenities, including free laptops to borrow! The room was very modern and cleaned spotless! They made is clear that they are fully commited to ethical and green hotel practices and very proud of it! It made us feel even better about our selection. There was not a single thing we would have changed about our room!\n\nReview 27:\nWe have just returned from our first visit to Berlin and stayed in the Circus Hotel, recommended by you. It was wonderful: Lovely room, really friendly staff, all of whom spoke perfect English and very good food. We also went on several trips with Brewer's Berlin Walking Tours, which the Hotel recommended and these were first class too: most informative. We will be back.\n\nReview 28:\nWe stayed at the Circus hotel during a 4 day trip exploring Berlin. We picked the hotel due to the great write up on Tripadvisor, and have to agree with all of the postive things said on the site. It's an excellent base for exploring the city. The U Bahn is literally on the doorstep, and the S Bahn is a pleasant walk away. Restaurants & bars are everywhere, and the helpful staff will direct you where to go depending on your taste. The free WiFi was great, and the rooms were clean and new with a fabulous walk in shower. I've never experienced such helpful and knowledgeable staff - all of the tips they gave us were good. We went on the 'free' (although you have to tip) walking tour that left daily from the hotel, and we were so pleased we did it - very informative and not at all cheesey. If you're planning a trip to Berlin, I couldn't recommend The Circus Hotel more highly.\n\nReview 29:\nArrived at the Circus Hotel to a friendly welcome. When we went up to our room we were delighted. Beautiful decor and lots of space. Bed was very comfortable. Room and bathroom were spotlessly clean. Hotel was very central and easy to get to using the U-Bahn which was just outside the entrance, Food and drink delicious. Excellent service and helpful, polite staff. Will definitely return here!\n\nReview 30:\nWe booked this hotel after reading reviews on Tripadvisor and we were not disappointed. The hotel was good,right next to a U station and close to all the main attractions. The rooms were basic but spacious and very clean. The staff here were excellent and on hand to advise on places to visit and recommendations. We ate at Fabisch for breakfast which provided an excellent healthy choice for 8 euros and we also ate there one evening after a long day sightseeing. We would not hesitate to recommend this hotel and it's staff if you are looking for a well located place with friendly staff.\n\nReview 31:\nClean, modern, great rooms, great staff and a reasonable price for a major European city. Couldn't ask for much more. Oh and the bar has a great relaxed atmosphere!\n\nReview 32:\nTravelled to Berlin in February with my two friends and my 2 year old daughter. The Circus Hotel was the perfect choice. Great location, lots of lovely restaurants and shops nearby. Hotel itself is fantastic - decor is really funky with an individual design for each room. Spotlessly clean. Staff were really helpful. Food was great. Child friendly.Great value for money. A must if in Berlin. Couldnt recommend it highly enough.\n\nReview 33:\nCannot recommend this hotel highly enough, excellent rooms and facilities, very helpful staff, great location and reasonably priced!\n\nReview 34:\nNice location close to Hauptbahnhof, great breakfast, friendly staff, clean with a really good bathroom.\n\nReview 35:\nThe Berlin Circus hotel provided a service beyond my expectation. From before I arrived (speedy replies to emails), to while I was getting there (my flight was delayed and they helped with re-arranging my airport transfer) to during my stay (staff were helpful, food was great, service was top notch). Its located about 30 minutes away from Berlin Schoenfeld. The receptionist even helped with calling a cab for me when I departed and helped me fix my luggage which broke. Very conveniently located for a solo traveller. The Brewers Berlin tours pick people up from the hotel reception. It is centrally located. You can borrow laptops for free and use the hotels free wifi. Rooms are quiet at night and very clean. i would recommend the Circus Hotel for any type of traveller arriving in Berlin.\n\nReview 36:\nMy three friends and I booked 3 nights here and arrived late morning after a very early morning flight. To my delight we were allowed have breakfast at midday in the sunny courtyard, which was a large and delicious continental buffet. The hotel decor is modern and interesting and the rooms were spotless. The staff were friendly and very patient and nothing was too much trouble. Everything worked: windows, shower, simple to use safe in the room, lift to our fourth floor room... We also had a delicious meal here one evening. NOt to mention the perfect (in my opinion) hot chocolate! The location is also great, right next to U bahn and tram stops.\n\nReview 37:\nWe found the hotel through lonely planet & trip advisor. When we arrived we were pleasantly surprised with the location of the Hotel - right beside the U-Bahn (underground). The hotel is very modern, with extremely helpful, friendly staff. A large open reception area welcomes you to the hotel with english speaking staff full of helpful tips for navigating the city. The hotel Bar/restaurant area is well adorned with unusual furniture & paintings. Very chilled out music welcomes you back to the hotel for an evening drink! The Rooms are a little small, but very comfortable with a spacious bathroom and window overlooking the central terrace. Overall the Circus Hotel comes highly recommended for centrality, amenities and friendliness.\n\nReview 38:\nI stayed at The Circus Hotel at the beginning of December with my girlfriend. It was a very pretty place with a nice ambience. The rooms were decorated very nicely, and it seemed that everything about the rooms was well-thought through, and designed to be as convenient as possible for the guests. The staff were incredibly friendly and helpful. A fantastic experience.\n\nReview 39:\nFirst of all, we stayed on the first floor facing the busy street and slept perfectly well. Street noise wasn\u2019t at all an issue. As other reviewers wrote, it was spotlessly clean, well designed and ideally located. But for us, it was the service that set it apart. We stayed over the Passover holiday and had been invited to a Passover seder by a local Jewish family. It was also Good Friday and all stores were closed so we couldn\u2019t really buy anything to bring (obviously a cake wasn\u2019t an option...). Michael, from the hotel restaurant, had a beautifully presented, reasonably priced salad made for us so that we wouldn\u2019t go to dinner empty handed. It\u2019s true that all of the staff were friendly and helpful, but Michael was absolutely the best! Definitely made our stay in Berlin more special and memorable.\n\nReview 40:\nI stayed 3 nights, I enjoyed the breakfast, bed very comfortable and the view of my room was great.\n\nReview 41:\nWe booked a suite after reading reviews here that the double rooms are a bit on the small side. We found the suite very spacious and it was perfect for us. Decor of the room is very colorful and fun. I would say this hotel has done a great job in staff management - The maid did great, room was spotless. Being a clean freak 'spotless' is a term that I do not use lightly. The reception staff speak very good English and are friendly. Our suite located on the first floor smelled of drainage however. We had to keep the bathroom door shut to contain the smell. In terms of location, I read all the reviews here that the hotel is very conveniently located. We beg to differ as we do not find the surrounding area of the hotel as charming as described. U-bahn Rosenthaler Platz is located on a line that requires numerous train changes to quite a few main sights and we do not find that as convenient as say, U-bahn station Stadtmitte. But I guess whether this hotel beats others location-wise is more a matter of taste.\n\nReview 42:\nI first stayed at The Circus Hotel at Berlin in 2009. Now, two years later, I have come back to this amazing city and this amazing hotel, and I still find the hotel so incredible - if not more! First, there's the location. This hotel is literally RIGHT BY Rosenthaler Platz Bahnhof, which is extremely convenient for traveling to historical sites and interesting neighborhoods in the city. The immediate neighborhood is young and artistic, which makes for a very cathartic walk when you want a relaxing moment. Then there is the service - each and every member of the service team are so helpful and well-versed in all aspects of the city. From food to sight-seeing, just ask, and they will be there to help! The consistency of its service is immaculate. The rooms are clean and so comfortable, we actually enjoy relaxing in the room for an hour or two after our escapades in the city. If you travel to Berlin, you will never go wrong with Circus Hotel. In fact, it should be your NUMBER ONE choice! !\n\nReview 43:\nNice hotel, good location the wifi didn't work in our room but not a big deal and stay away from the hot chocolate! But breakfast was good and rooms quite nice\n\nReview 44:\nWe stayed here for 2 nights and were very happy. The staff couldn't be more helpful and the rooms were clean and modern with a good touch of style. A Metro station is just outside which is very useful for travelling around the city although Alexandraplatz is a pleasant 15 minute stroll away. I would not hesitate in recomending this hotel to others.\n\nReview 45:\nJust back from 4days in Berlin staying at the circus hotel. Before we went we wondered if a hotel could really be as good as all these reviews.... Actually it is! Lovely comfortable rooms, great staff & an amazing location. While I would definitely recommend the circus, I don't want everyone to find out about it as I'd love to stay here again.\n\nReview 46:\nDont go anywhere else. Great service, great hotel, great location, great german people, great everything, we had a fab time!\n\nReview 47:\nGreat hotel and great value. Booked a two-bedroom \"apartment\" that was larger than their website indicated - decent kitchen and living area, two bathrooms, and two large bedrooms. Rooms were clean, comfortable, and stylishly decorated; especially liked the framed portrait of Miss Piggy above one of the beds. Staff very friendly and helpful, and the hotel provided a permit that allowed us to park on the street for a couple of days. (A hotel staff member was even nice enough to come out with us to make sure we weren't missing any signs that would result in the car being ticketed or towed.) Very convenient location; right above a U-Bahn (subway) station and an easy walk to the major tourist sites.\n\nReview 48:\nAfter researching a number of hotels for a short, half term trip, the Circus Hotel seemed to match all of our requirements. In reality, the hotel delivered all of what it promised and more. Friendly staff, a fantastic room sited above the courtyard with a great balcony (that had it not been so chilly we would have loved to have enjoyed). Great food starting with a delicious breakfast and unusually for us we sampled the hotel's dinner menu which was just sublime. Can't fault this hotel enough, we were very sad to leave.\n\nReview 49:\nRelaxed and friendly place with a great attitude. High quality in everything they do.\n\nReview 50:\nJust returned from a 3 night stay. Stayed in a junior suite which was a lovely room. It's not really the rooms that make this hotel though it's the great atmosphere. Staff are very friendly and willing to help. Also the iPad for guests to use was a nice touch. I would recommend this hotel to anyone.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27188, "query_start_index": 27190, "query_end_index": 27190, "truncation_seperator": "... 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{"id": "150849", "pid": "150849", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWonderful!! We stayed at the Riu Bambu from 10/12-10/07 2007. I thought everything was wonderful! The staff was great. The beach was great. The pools were great. The buffet was AWESOME! We loved watching the shows at night ( I even got to participate in one!). Every one was very friendly. It was neat meeting people from different countries. There weren't a lot of Americans, which is where I am from. I have no complaints about the hotel at all. I would go back in a heartbeat. Maybe next year...?? :o)\n\nReview 2:\nWouldn't hesitate to go back! I'm really not seeing what people are complaining about! !Staff - friendly, you won't wait at the bar for longer than 30 seconds before being served, they're all bi-lingual.Food - I thought it was excellent. 3 a la cartes - Italian, Steak  Seafood. Did not get sick of the food at all, thought it was very tasty, and did not get an upset stomach. Drinks - Also very good. Nice selection... they have Brahma, Smirnoff Vodka  Johnnie Walker.... All other are generic brands.Pool - Thought it was a little dirty. But you will also have access to the amenities at the other Riu resorts, so take a 2 minute walk and use the pools there.Rooms - Bed was a little hard... but I think that it's a Riu thing because the 4 1/2 star Riu I stayed at in Cancun had the same problem. Other then that it was clean, and everything worked just fine.\n\nReview 3:\nLove It! My family and I have travelled to the Riu Bambu twice (once in August of 2001 and again in March of 2007). We love the Riu Bambu. It is an amazing place to stay. For all of you out there who are worrying about all the negative comments, IGNORE THEM! The Riu Bambu is amazing, just like any other Riu hotel because the chain is fantastic. My mom and I are actually travelling to Riu Vallarta next week which is in Puerto Vallarta. We have been to many Riu's, such as this one, Riu Palace in Cabo San Lucas, as well as Riu Cancun (the name says it all).Food, ENTERTAINMENT (#1), Beach, Service..its all amazing!If you want good entertainment, go to the Riu Bambu in Domenican and NO WHERE ELSE! EVeryone else from the Palaces would be at the Bambu at night getting the best entertainment!Overall, the RIu Bambu is amazing and we were going to return this year but we are going to try something new! However, most likely next march break I will be returning with a group of friends!Enjoy your stay everyone!\n\nReview 4:\nDon't Go No way is this a 5 star hotel. When you have to rip into a shampoo package and sleep on a hard bed with brutal pillows I don't consider that 5 star. The pool was small and very shaded. The food was tasteless. I would consider this a 3 star hotel. The beaches are beautiful. The staff were very nice but no way will I go back. The riu palace was down the beach and that was only $200 more for a 5+ hotel. Now that hotel was amazing! Please.. anyone who is reading this. Spend the extra money if you really want to go to Punta Cana.\n\nReview 5:\nWhat a great holiday! Monster Truck\n\nReview 6:\n5 Star, More like 3 Star!! Booked through apple and would like to shoot them. MY experiences at these type of resorts are usually good. My wife and I are easy to please, just decent room and beach with food and drink and were good. But this cant be a 5 star, mold in rooms, tiny compared to others, no fitted sheets, thin blankets like scratchy wool and no ocean view and barely any pool view rooms. We compared the rooms at the taino and naiboa and they are the same, small block with bare essentials. I have stayed in punta cana and resorts like the Palladium are a true 5 star. The reason they call this a 5 star is the people staying here are giving this place better reviews than it deserves. Stay somewhere else and compare, or stay here and stay ignorant.... Next time I am booking direct with another resort rated by funjet or other travel booker. Apple Vacations you lost our twice yearly business, enough said.\n\nReview 7:\nOutstanding vacation  We've just came back from our vacation. Riu Bambu is amazing!!! Wonderful people, excellent food, amazing beaches! We had a great time. We definitly will go back there with our son. We read some reviews before we went there, and found some complains about this place. Just ignore, BECAUSE RIU BAMBU IS THE MOST BEAUTIFUL PLACE TO VISIT. After being there we truly guarentee.\n\nReview 8:\nOkay but a lot of problems I really don't understand why so many people are enthusiastic about this hotel. The food isn't that great, the pool is small, the entertainment is boring, there is no palapas on the beach so you're moving your sun chairs all day long not to get a sunburn.\n\nReview 9:\nWell Travelled Version       The Wedding Gazebo\n\nReview 10:\nGREAT Hotel, Staff - Food OK This was our first trip to Punta Cana. Our stay at the Riu Bambu was for 8 days  it was incredible. The staff (Animacion) was wonderful. Always something to do. They even have a lot of things for the kids to do (Ring Toss, Badminton, Mini Disco, etc.) It gave me  my husband a daily great hour or two of alone time without worrying. The nightly entertainment was amazing (don't miss the Africa Show or Michael Jackson show). My only complaint is the food. A couple of times it was warm enough (at the buffet)  it can become repetative. The specialty restaurants were really good though (the seafood past was amazing). We're already planning on returning  bringing friends  family. We just got back yesterday  miss it already. If you go (which I strongly suggest) say hi to Chocolate  Cappuccino!\n\nReview 11:\nExcellent!!!!... Well, like the title said, it was very, very excellent... i mean it... and i recomend it for every person who want to get nice vacations.It was very good, good food, good animation, good service and et\u83bd...There was some problems, but nothing special, its normal to have small problems...I went there with two friends ( boyfriends ), but i have loved anyway...You may go alone or with some friends, you will enjoy too...Specialy i have loved the discotec  Pacha , with very goos songs and a lot of beutifull girls.I also loved the trips to Sahona island, Santo Domingo and swimm with sharks.if you love sea food, go to Captain Cook, where you will eat a lot of good sea food...I just came back rigth now from Puntacana, and i want to back there again.Well that is all what i have to say to you...Paulo Ribeiro Portugalqueijola@hotmail.com\n\nReview 12:\nbeware of thieves this resort has no concern for your safety. my wife returned to the room before dinner and caught a intruder hidding in the bathroom,.Luckly my neighbor was in the room next to ours to confront the intruder who was speaking in Spanish and said he was security. After calling the front desk without any response, we told the intruder we were going to the front desk at which time he bolted and ran. After speaking to the hotel manager, Senor Wellington, his only response was that he was happy he only had to hear about it for one day, as we were leaving the day after. No one replaced our missing articles, or offered to compensate us for our trip. We filed with the BBB after Apple Vacations refused to respond to us after multiple attempts to contact them. Have fun but beware! Will never go back to this resort.\n\nReview 13:\nRiu Bambu Travellng with the family 2 kids 20  27 and just returned from an all inclusive week stay at the Riu Bambu...it was fabulous! the staff,entertainers and shows were wonderful...the hotel was very accomodating and clean..loved our block..2113.. 2nd floor. No complaints! the food was great...there was something for everyone and I am a very picky eater...the beach, sand and water were incredible.never had an issue with finding a lounge chair. One recomendation I can make is if you are travelling with older kids like we did...bring along some walkie talkies ..there were times that e could not find each other due to using all of the Riu's. The Riu Taino was more oriented to the younger  crowd but the food and beach were not as nice as the Bambu. We did the snorkelling cruise where you got to see the sting rays and sharks...it was quite nice for the kids...great closing to a perfect vacation! I have nothing negative only positive things to say about this resort...I highly recommend it for all age groups...one word of caution for the little ones ...lots and lots of topless women! OLA!\n\nReview 14:\nGood all round family holiday We stayed in Riu Bambu for 1 week in the beginning of August. As other people have mentioned in their reviews it is not 4 or 5 star luxury, however it is a good all round family holiday. We took our son who is 10 years old and he really enjoyed it. The resort and grounds are excellent and the beach is beautiful. The rooms were basic but very clean and well looked after by the house keeping staff. The main let down to the resort are the restaurants. The buffet restaurant is a little monotonous and who wants to get up early on holiday to reserve a table in the a la carte restaurants ?? :) Not I !thats for sure :) ...So a couple of evenings when we fancied a change we got a taxi and went out to eat elsewhere. There are some awesome trips to be done aswell. One not to be missed was speed venture which is a speed boat and snorkelling trip suitable for the whole family. If anyone is going to the bambu and has any questions I am happy to answer !\n\nReview 15:\nWonderful We went to the Riu Bambu in March 2007. My sister and her 2 year old daughter, and our parents.We had a really wonderful time. As usual you just can't knock the Dominicans! They are so lovely and just want you to have a fantastic holiday.The check in was simple and pain free, we had lovely rooms which were really quiet at night. The grounds were kept immaculate and the gardeners and cleaners worked really hard.The food was good with no complaints and a good variety to choose from. The meat in all their dishes was so tender and full of flavour. A bit windy in the Caribbean restuarant which spoilt our night but no-ones fault!The pool with the swim up bar was fab! Beach was lovely and clean also. You could go for lovely long walks along the white sandy beach.Can't find any faults what so ever! Book it, you won't regret it at all.\n\nReview 16:\nterrible They were overbooked so we had to go to another hotel for the first part of our stay. Staff wer not helpful at all. Nearly no one speaks any english, and those that do have bare minimum, so it is nearly impossible to get your point across to them. Room is smelly, mold in the bathroom, toilet seat is crooked. Evening entertainment is so loud that if you or your child are trying to sleep, it is like sleeping next to a stereo system with the volume turned all teh way up. Food is terrible and always the same. Cold cuts are smelly, cheese runs because there is no AC in the restaurant. I could go on and on but I hope you get an idea. DO NOT GO THERE!!!!!!!!!!!! !\n\nReview 17:\nSuperb holiday. Couple of additional useful points. Bambu beach volleyball\n\nReview 18:\nLoved the Bambu We stayed at the Riu Bambu Jul 21/07 thru Jul 28/07. If your looking for a great resort for the whole family with lots of entertainment then this is the one. We visited the Riu Palace next door to the Bambu and while it was a little more posh it was very quiet and seemed very boring if your going to have fun. We actually met quite a few guests who came to the Bambu from the Palace for the entertainment. The beach at the Bambu is great! Has a lot of shade so you can actually enjoy the hot afternoons on the beach without getting burned. Overall great family resort...if your looking for something more luxurious try the Palace.\n\nReview 19:\nTwo thumbs down for the Riu Bambu - Beds...Harder then a slab of concrete and the mattress had a ton of nasty stains all over it. I took cushions off the pool chairs to make the bed bareable.- Pillows...I swear the pillowcase was filled with newspapers. I never knew a pillow could be so hard.- Curtain...Covered in black mold.-Pool-Cloudy and the water was dirty. The swim up bar seats were slimy.-Food- Horrible! Your best bet is to eat dinner at the buffet and that sure doesn't say much. -Beach- This was really a beautiful beach. The beach was really clean!- I am not sure what the rooms look like but, the Riu Palace was 1,000 times nicer from the outside and the inside of the hotel then the Bambu.\n\nReview 20:\n4*....more like 2/3* We stayed at the Riu Bambu from 31st Dec to 7th Jan 2008. The hotel rates itself as a 5*, thomson rate it as a 4*, I would say 3* max, the rooms 2*. The rooms need a good make over.The food wasn;t labelled up correctly, so if your fussy you don;t know what you can and can;t eat! The staff could speak hardly any english, which is strange as most people there seemed to be american.We had to change rooms due to the smell of sewerage.We also had to get the shower head changed due to it not working. We had to have a technican out to the TV aswell as the reception terrible, but they didnt fix it.I wouldn;t go there again, I wouldn;' pay that much for it.The did however think the entertainment team were fantastic, always had something going on to keep people busy and entertained\n\nReview 21:\nexcellent! Beautiful resort......accomodations were great....the variety of foods offered, activities on the resort were more than I imagined....This location had very good service....whether on your honeymoon or with the family...this really was an excellent choice .....Plenty to do or just great to sit and relax\n\nReview 22:\nloved it !!!!!!! From the rooms to the entertainment, I did not want to leave. We went for a wedding and stayed 2 weeks, by far the best trip that I have been on, The people were friendly and made sure they could help you in any way, the food was amazing, especially the barbaque they had on the beach, I know people that have gone everyyear for the past 5 years and never had a complaint. The entertainment was amazing they got the audience to participate everynight (some more funny then others) , I dont understand how anyone could have anything bad to say about this place, I had high expectations but the place blew me over with everything that they did, I ordered every drink that could be possibly made and they were all equally amazing, We go back every year, and are going back for our honeymoon\n\nReview 23:\nHorrible!!! I recently came home from a vacation stay at the Rui Bambu. It was not a very nice Hotel. Our room smelled like mold and mildew. The matresses were hard and the pillows were very thin. One night there was a roach in our bathroom about 4 inches long. When you called the desk to complain about something, they didn't understand or acted like they didn't know what you were saying. It was obvious they didn't like Americans but were happy to take our money.The food left alot to be desired and the entertainment was hidious. The only nice thing was the beautiful beach and the pool, of which there weren't nearly enough chairs for everyone. The pool entertainment was annoying. The electricity went out a couple times a day. this was especially annoying while you were in the shower. i was with a group of 35 professional women and most of us would NEVER go back. The bartenders were nice as were the people who worked in the dining areas, although it was annoying when we were filling out our reviews they were watching over our shoulders telling us what to write.\n\nReview 24:\nFantastic time had by all We stayed at Riu Bambu between 8th  22nd Feb and found it excellent. Anyone who complains about any aspect of this hotel, service, etc., has something wrong with them. The food is excellent and as for the people who say they saw cockroaches around the food - they have to be making it up as I saw no such thing during my whole 2 weeks there.\n\nReview 25:\nRIU Not Up To Speed\n\nReview 26:\nexcellent choice I stayed in Riu Banbu in October of 2003. the resort was excelent in every area, and deserve a 5 star rating.It was clean, hospitable, and I look forward to go back again.\n\nReview 27:\nWonderful experience at RIU Bambu We went to Riu Bambu in Punta Cana during Dec 21-28 time period. I was not sure if the weather will be good and it was superb despite Weather.com predictiong of everyday rain. Actully, the temperatures were right around mid 80s close to 90 with nice humidity levels making it very bearable for mid-day ventures. We slept with no air-conditiong during the day and at night. The hotel has many wonderful features for kids such as a playground with mini-club for kids, nice densly wooded territory near the beach of palm trees making a nice shade near the water. The sea was excellent temperature although waves can be tough at times but not for my 5 year old who spent 3-4 hours in the water per dya playing. Eveen my 3 yeard old was playing in the water. The hotel is nice and spacious with access to other RIU hotels. Palace hotel is next door for a nice getaway. Rooms are great at RIU Bambu with Mini-bar. There is a walkway connecting all RIU hotels for a nice moon-lit evening stroll along the beach listenning to the waves. A good deal!\n\nReview 28:\nRelaxing time       The beach\n\nReview 29:\nabsolutely Fantastic, Heaven MY GOD WHAT A HOLDAY - what can I say - We have had the best holiday ever !!!!!!! the people are out of this world, the staff amazing, the rooms spotless, the food excellent, illness ERM NONE!!!! not once were we ill - how anyone can make a complaint about this hotel is beyond me, and as for the beach paradise ???? the beach is 2 minutes away literally - I cannot fault or complain about this holiday at all - the maids are fantastic and ensure your room is spotless (and i mean spotless) - the pool brilliant - the food beyond belief so much to choose from and i would recommend the Caribe Grill - amazing food. THank you so much to the Riu staff who made our holiday the best ever !!! (just one tip - dont do the sea fishing trip and don't forget you need $10 dollars to enter country and $20 to leave).\n\nReview 30:\n5 Square Apple Deal       Franklin (right) great waiter\n\nReview 31:\nLoved the beach didnt care for the resort, beware of thieves..\n\nReview 32:\nAmazing vacation My girlfriend and I just returned from The Riu Bambu and had an excellent vacation. the food was absolutely amazing and they had so much variety at the main buffet restaurant that we didn't even bother going to the other restuarants. the riu bambu was big spacious and beautiful. the pools were awesome. the service was great and friendly staff. the animation team was by far the best animation team i've ever met. full of energy and life.the caribbean street was awesome and they have a party with all the riu's in the week.awesome vacation. you'll love it. i recommend it. also i say to go for longer than 1 week as the fun is all day long and night.\n\nReview 33:\nAwesome Vacation! view from beach to lobby\n\nReview 34:\nNever again ! We were staying in Riu Bambu from February 10 to February 17. Our agent charged us for 5* hotel but it supposed to be rated as 3-3.5* maximum. This hotel is for budget people-everything is very simple-small rooms, the same food all the time, beach towels are very old with allots of spots on it. I would never stay there agan.Chicago, USA\n\nReview 35:\nI feel a little ripped off!!!!!! The seafood was all frozen, nothing was fresh, It tasted old and of very poor quality. They did not have any fresh orange juice at all and they are a hot country. All of the meals were made over and over. The room had a broken lamp that was leaned against the wall to somehow look like it wasn't broken. I took my girlfriend and we asked for a seafront room; did not get in which was ok but we had to share two double beds. The tap leaked and the bathroom was rusty. I am very disappointed with the Riu chain and will not be visiting any other of their hotels _\n\nReview 36:\nNot good for Vegetarians, but lovely setting       beach scene\n\nReview 37:\nrui bambu-ozlled they should change the name of this place to the rui bambu-ozlled. I was not happy. the bed was hard, the staff couldnt understand english, the food was terible, the pool area had too much shade, and the nightly entertainment stunk. The only thing that was good was the beach. End of story.\n\nReview 38:\nHad a great time       swim up bar\n\nReview 39:\nWas a PERFECT Vacation! What the rooms look like!\n\nReview 40:\nAwesome time at the Bambu! Believe it or not. The great guys at the pool bar!\n\nReview 41:\nOK I just returned from the Riu Bambu on Sunday. The best part of the hotel is the food. Our room was so uncomfortable for the 4 of us. We were given a two double beds pushed together. Not too comfortable for my 6 year old son! They promise kids activities and babysitting, however when I needed their assistance, I was told they were closed from 12-3 (talk about a siesta). The beach is rough but very beautiful. However, if you've traveled a bit like me - you know there are much better resort, however this price you cannot beat. The drinks are weak unless you tip - so bring $$. My kids had a fantastic time in the evenings with the kid oriented shows and disco - so that alone was worth the trip - to see their sun tanned faces light up. Jumping the waves was how they spent most of the day - what could be better.Also note I have my watch stolen at the mini club. Evendentally there is some strange woman who wanders the premises taking stuff - so watch any valuables - Although I'll admit I shouldn't have worn a $ 100 watch there!\n\nReview 42:\nWorst Experiance of my Life!!! Dirty Bedding\n\nReview 43:\nRiu Bambu...Frst class hotel We have just returned from the Riu Bambu and loved every moment of it. The staff cannot do enough for you and the food is excellent. The beach is immaculate and every effort is made to make your holiday something special.Our friends had returned with us after only 3 months and they never go twice to any place!\n\nReview 44:\nRiu Bambu, more like Riu Slurry Pit What a let down. slimey tiles in pool at Riu Bambu\n\nReview 45:\nGreat Vacation at the Bambu! the front of the hotel\n\nReview 46:\nholiday from hell Dont go to this resort never again this hotel is so poor and run down, dirty, pool filthy dirty,food awful,beds dirty,bathroom old and in bad state,nothing to do with no shops, bars, resteraunts, you are just stuck at hotel, animation team work hard to please you dont go cancel now!\n\nReview 47:\nBeautiful Beach! Carribean Street on Thursday Night\n\nReview 48:\nBest holiday ever whats with all the bad feedback? part of the restaurant by the pool\n\nReview 49:\nBeware       Pool - too small for number of guests\n\nReview 50:\nHad a great time. Three of us stayed at the Riu Bambu from Feb. 22 - Mar. 1. The food wasn't the best in the world but wasn't bad either. I am a fusy eater and there was always something I liked. The rooms were always clean and they are of a decent size. You won't spend much time in your room anyway. The grounds are beautiful, the beach is the nicest one of all the resorts at Punta Cana and the staff was great. One of us got sick but he went off site for a day of scuba diving and ate and drank whatever they had. The rest of us had no problem. I would recomend Riu Bambu to anyone.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 23402, "query_start_index": 23404, "query_end_index": 23404, "truncation_seperator": "... 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{"id": "302105", "pid": "302105", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Taders Hotel Singapore was the perfect venue for our 8 day stay in the city. The staff were friendly and professional, the rooms (Deluxe pool view) were very good. Unfortuntely the quality of TV signal was very poor. The bars and eating areas were very good. Located near the Botanical gardens it was a pleasant area to walk in. Overall a good deal!\n\nReview 2:\nMy boyfriend and I booked this hotel as part of a 3 night/4day stop-over in Singapore. The hotel was in a good loaction and was good value. The hotel is right near Orchard road, but far enough away from the main busy shopping area to be distracting. The rooms are fairly small but perfect for this type of trip as we did not spend alot of time in our room. However the hotel was clean and tidy. The service at the hotel was outstanding and nothing was too much trouble for the staff. They were also very good at organising any trips for you and offering any advice about the city. Make sure you have breakfast at the hotel as it was lovely!\n\nReview 3:\nWe stayed here over New Years Eve so the hotel was very busy. The rooms were expensive for what they were and had a musty smell to them. I have stayed in other hotels in Singapore and this smell was not from the humidity. The rooms were dated and we thought we were doing the smart thing by upgrading but unless you have a suite, the rooms are all the same size according to the staff, so do not pay extra to upgrade. The rooms were quite small, The air conditioning in our room was not working properly and the air conditioning in the hallway of our floor was not working either. The location is fine though it is a little walk to Orchard Rd but we knew this when we booked it. There is also a supermarket behind the hotel with a nice cafe in it for breakfast. We had a few issues while we stayed at the hotel and though the staff were never rude they were not helpful either. For the money we won't be staying here again.\n\nReview 4:\nThe good: 1) Breakfast - vast choice of food with good quality 2) Nice pool area 3) Spa The bad: 1) Room cleaning service - our cleaner was a Chinese immigrant who could speak only basic English and missed several things like cleaning up the tea cups, replacing the tea bags, leaving sufficient number of towels etc. We had to complain 3 times before anything changed, and the cleaner had obviously been informed of our complaint because she behaved highly obnoxiously towards my wife, shaking the bed sheets in her face when we returned to our room just as she was finishing. A very uncomfortable experience and something that tarnished our stay. The hotel staff were way to slow to respond to this issue. 2) Breakfast area was often overcrowded. 3) Room was very small and the only other option was a suite costing 50% more. We expected better and will not stay at this hotel again.\n\nReview 5:\nWe have stayed in this hotel many times and each time it does not disappoint! Traders is our hotel of choice when in Singapore. It offers a good base and a pleasant, relaxing stay....just a stroll from Orchard Rd. There are always taxi's waiting to whisk you away to anywhere you choose to go. The facilities are excellent and it boasts easy access to Tanglin Mall directly from the hotel. The staff are always friendly and efficient. Check in and check out are fast indeed. The breakfast buffet and also lunch and dinner buffets offer a wonderful choice of quality food. My husband was a trifle disappointed in the dessert bar area of the buffet but the selection of food in the other areas was amazing. We just don't consider staying anywhere else!\n\nReview 6:\nThis hotel is dreadful. It was built in the mid 1990\u2019s and is now in desperate need of refurbishment. The rooms are very small, and the bathrooms minute, only one person can get in them at a time. The carpets in the hotel are not clean.\n\nReview 7:\nWell what a great stay, when we arrived early in the morning we were given a warm efficient welcome by the reception staff. After a few minutes we checked in and our room was ready. The bell boy was waiting to take our cases up and soon after we got to our room our cases arrived. The room was light and airy, spotlessly clean and well furnished, nice view of the pool and very quiet. The bathroom was adequate for our needs with plenty of toiletries and nice towels. We only spent two nights in Singapore this time but on both mornings the Breakfast Buffet was well stocked with plenty of nice food to cater for most nationalities especially western. If anybody finds fault with this hotel it\u2019s just nit picking, we had a good stay with as much help as we wanted from a polite, hospital, efficient staff. We have no hesitation in recommending this hotel and would stay there again.\n\nReview 8:\nThis was my second stay at the Traders Singapore. The experience was overall satisfying. I would recommend this hotel to those that are looking for great service, a quiet but convenient location, but are not expecting to pay more than $300 for a room in Singapore. Though the lobby is bright and modern, the rooms are quite small and facilities are quite old. However, the service is wonderful, staff very friendly. Breakfast buffet on the first floor is my favorite part about this Shangri-la property and was what attracted my back to the hotel at the first place. What I also like about this hotel is its location. It is very close to the Orchard Road and the Botanic Gardens. Though located at the heart of Singapore, the neighborhood is extremely quiet. There are also a Starbucks and a 7-11 next door.\n\nReview 9:\nI stayed 2 nights at the traders as part of a multi centre trip. Upon arrival it seemed nice but a very long wait to check in after a long flight didn't go down well. Rooms were clean and well appointed but just a bit small. Our room was noisy due to the main road outside, but this didn't spoil our enjoyment. The location is a little far out of anywhere you would want to go, but taxis are cheap and readily avaliable. We only ate breakfast at the hotel - and oh my what a spread ! If you stated 2 weeks you wouldn't have been able to try everything ! On a whole it was a nice hotel just silly little thing let it down. Saying that I would stay again, just make sure your not near the road ! !\n\nReview 10:\nWe booked through the Singapore Stopover package and stayed here for 3 nights. This was my second stay and as before, the rooms were rather small and old but linens were crisp and beds were really comfortable as I stayed 5 years ago. I became very sick and had to see a doctor. My husband went to the reception and asked for an advice and the lady behind the desk pointed outside the entrance door and told him that there are plenty of doctors in the area and he should be able to find one somewhere. I think we will be treated better even at a backpackers than this. The hotel is not too far from the main shopping area and the shopping centre next door is interesting. I can recommend this hotel for any self sufficient travellers, who require no service. People at the business area were friendly and has free internet and wifi. The doctor at Global Medial in next door shopping centre was very helpful.\n\nReview 11:\nWe had booked this holiday months ago, the family was really looking forward to a fantastic holiday.... Upon arrival our confirmed booking was messed up....I had requested three rooms together (request was confirmed by reservations) arrived to have family split up. Front desk messed up payment on arrival....rooms were old, when we turned valve to shower only, bath came on so no pressure. Girls room - airconditioning not working properly, old box tv didn't work properly. Asked for foam pillows - were given a square piece of foam, literally. Food was great, but I would say that for a 4 star hotel they really need to re-evaluate their efficiency - communication should be a priority, and considering we paid over $7400 for three rooms that we didn't get.....extremely over priced and not worth it. We loved going to Singapore but after this recent holiday not sure whether we will go back. Very, very disappointed and so glad to be home!\n\nReview 12:\nTook 30 minutes to check in, staff gave us different messages when we wished to check out late and eventually charged us half rate for the pleasure, which was complemented by a 25 minute eperience to check out! The room was comfortable as for any corporate hotel. Restaurants were OK but lacked the personal touch.\n\nReview 13:\nStayed at Traders in November. Hotel is lovely. The rooms are a little bit smaller than you would expect, tend to trip over yourselves, and the bathrooms are tiny, no doubt about that, but it is incredibly clean, if not slightly in need of some refurbishment. The main areas of the hotel are spacious and immaculate. We only had breakfast and snacks by the pool, but they were all of a very high standard. All the staff were polite and really helpful, quite happy to point you in the right direction for shopping, restaurants etc. A real bonus for this hotel was the complimentary hospitality lounge for late departures, it was attached to the spa and was really comfortable, providing spa and shower facilites before a long flight home. I was concerned when we first arrived that it was a little bit out of the way, but it was only a short walk to Orchard Road, there are loads of taxis available from the hotel and bus stops opposite. Would you this hotel again.\n\nReview 14:\nTraders is well located at the top of Tanglin Road, a short walk to Orchard Road, the MRT, or ,in the other direction the Botanic Garden. It has its own pedestrian connection with the Tanglin Mall which is useful for a light breakfast outside the hotel. The rooms are well organised and comfortable, have robes, slippers, iron and board and a safe and have lap-top internet available without charge. Excellent quick lifts. We did not use the restaurant prefering to eat out - Tanglin Mall has a very good Asian food courrt. Longer stayers will appreciate the laundry facilities on several floors Staff were uniformly cheerful and pleasant. There is a hospitality room and guests can use the showers in the gym after checking out or arriving early as in our case. We had a late checkout - quite expensive at S$120 for half a day (from 12 noon to 6pm)\n\nReview 15:\nThis is a great hotel. It's quite central for everything. The rooms are well presented and I had no complaints at all. Clean, friendly, good restaurants. I'd recommend this hotel to anyone...\n\nReview 16:\nRecently went to Singapore. Was planning on staying at the Orchard Parade hotel but walked out after 10 minutes of listening to numerous complaints. Very glad that I did as went to Traders. The price offered as walk in was 40 SGD cheaper than the Orchard Parade. From check in to check out the service was impeccable. The room that I had was small compared to other similar Singapore hotels but was very well equipped with tea and coffe making facilities etc. The bed was very comfortable. The location was ideal for me and the shopping centre attached was good. All in all an excellent hotel with superb services at a great price.\n\nReview 17:\nI stayed in Traders for 3 nights (23 Feb to 26 Feb)and would have to agree with the last few reviews posted. The rooms are shoebox material. I managed to whack/bruise every part of my anatomy trying to navigate the space in the so called 'superior' rooms. The bathroom was definitely one of the most awkward and smallest I've ever encountered in a hotel. First impressions of the hotel are promising -it has a very impressive lobby and the pool, fitness areas are good. Unfortunately the rooms are at odds with this, unless you get a good deal/rate for this hotel I'd give it a miss. One other point: staff are ok, however, I ordered room service one of the nights and it was pretty dire. Trying to get them to remove the cost from the bill was difficult to say the least. They reneged eventually but they weren't too happy about it. If you have the time and energy, eat elsewhere.\n\nReview 18:\nThis is my third stay at this Trader's. I enjoy this hotel, I like the location, easy walking to the Botanical Gardens and surrounding neighborhoods. You can even walk to Dempsey Hill and enjoy the various restaurants. I always stay on the Traders level because having access to the Traders Lounge is really nice. Great selection for breakfast and great place to relax at the end of the day with a glass of wine and snacks. I enjoy sitting in the window seats, it is very relaxing overlooking the neighborhood area.\n\nReview 19:\nI have stayed at this hotel on numerous occassions and have never been dissapointed. The front desk staff is super efficient and extremely friendly and welcoming. Each time my daughter stayed with me the staff went out of their way to shower her with attention. Any problem you may have during your stay will be sorted out quickly. The rooms and bathrooms are very comfortable and well equipped with all the neccessary as well as robes etc. Enough toiletries, towels, toothbrushes, toothpaste, showercaps etc. The room service menu is also not to expensive. The pool area is lovely and if staying with kids, they love playing there. There is a restaurant at the pool area as well. There is also free internet in every room. Breakfast is good with a good selection and friendly staff in the restaurants. Right next to the hotel is a shopping centre which is linked to the hotel. Very convenient with pharmacy, supermarket, food court, restaurants, spa, toy shops and clothing and decor stores. Orchard Boulevard is a few minutes walk or you can take a taxi from the hotel. This is one of my favourite hotels in Singapore.\n\nReview 20:\nWe have stayed at the traders on a couple of occasions and found it an excellent hotel, the rooms were comfortable and clean, not over big but you do not spend your time in the room. Ideally located for Orchard road and within a few minuetes walk of the Hard rock Cafe. Brillant location if you are a shopaholic , but the wrong end of Orchard Road for the Marina, Raffles etc. However would reccommend\n\nReview 21:\nAfter a ghastly day with Quantas and a six hour delay in Perth, we ended up in Singapore at 2 AM. Much to our surprise, the Transfer desk at Singapore Airport sent us to Traders Hotel. The staff was fantastic, and had us in a room in a blink of an eye. They allowed us to pay the difference between what Quantas would reimburse them for a standard room and an executive two room suite, which in the end was really very little. Food the next day was diverse in style, excellently prepared, and attentatively presented. The hotel lacks the individuality of a five-star, but seems very expert in handling groups and delayed travelers. Free high speed Internet was great to have. Only complaint: odd intermittent drilling and pounded in the afternoon.\n\nReview 22:\nJust off Orchard Road, close enough to be in walking distance, far enough so it wasn't too busy. The hotel was clean, uptodate, the staff were very friendly and the hotel pool was nicely kept and a welcome relief to the heat in the afternoon after a trip out.\n\nReview 23:\nStayed here for a business trip and checked out early due to the very small room size and unhelpful staff. After informing the front desk that I was checking out days ahead of my planned departure due to the small room size, they processed my checkout and the room was paid for by my company. 1 week after checking out, my credit card company informed me that the hotel had charged my card for a 2 nights stay without my approval (the credit card company actually thought my card had been stolen and that this was a fraudulent use of my card). I then double checked this with the hotel and they informed they would refund my card. However, after 1 month, I am still waiting for my refund. Very unhappy with this and would not recommend this hotel to anybody.\n\nReview 24:\nWe booked the Traders Singapore assuming that it would have the similarly high standards of the Shangri-la and other Traders hotels that we stayed at (Beijing). It didn't. We paid around S$280, without breakfast. For this, we got a tiny room somewhere in the depths of the building. Our room was next to the service lift, which meant we were woken up every morning at 0600. The decor had seen better days - there were old sheets on the corridor carpet floor to prevent marks - which didnt reassure me about the cleanliness of my own sheets! The bathroom was fine - although it sounded like there was an open drain in my room. Service was also mediocre - although one of the receptionists could hardly speak English, and even walked off in the middle of a conversation. Never again. Overpriced and under-delivered.\n\nReview 25:\nFirst overseas holiday and Traders Singapore was our first stop. The experience was simply the BEST way to start our holiday, the staff were all so cheerful, and went out of their way to ensure you had a marvelous stay. Lovely to see people working and laughing together, enjoying their job. We stayed in a 1 bedroom apartment which was lovely and had everything you needed. We will be back. Jacqui n Greg\n\nReview 26:\nI arrived here today and there is no electricity or air conditioning in my room. For such an expensive room, this is completely unacceptable.\n\nReview 27:\nMy family and I stayed here for 3 days in August. Since we had asked for connecting rooms for us and our 2 children, they said if we wanted that we would have to upgrade to a suite and connecting club room as that was all they had. That included breakfast and use of the club floor with soft drinks all day and alcoholic drinks for 2 hrs at night at a cost of 180 pounds extra for the 2 rooms. We accepted and was very surprised when we got to our rooms! The suite was just 2 rooms with a door open between, and the connecting room was just a normal room. The furniture is very old, outdated and tired and so is the carpet! The bathroom is the smallest I have ever been in! You had to sueeze past the door, to close it. The only saving grace for this hotel is the staff who are very friendly.\n\nReview 28:\nI stayed on the Traders Floor and it was really good. Room was a good size, bathroom a little pokey but fine and had everything I needed - bed was reallt confortable. The swimming pool is great - rarely used when I was there so fantastic. I ate in the restauarnt poolside which was great and buffet breakfast was fantastic. The buffet in the evenings looked amazing too - I completely recommend this hotel - location is also great.\n\nReview 29:\nA part of Sangrilla, this is tucked away at one of the backlane of Orchard Road amidst greens allaround yet just walking distance away from the hustle bustle of Orchard Road. A great place to stay. Extremely discreet.\n\nReview 30:\nHave been a long time Traders Club customer having first stayed there just after the hotel's opening in 1995. My recent stay was very disappointung and I agree with the reviewer from Bonn that the prices vary dramatically from website to website. I actually got the best rate booking through my travel agent. The rooms are very small in comparison with hotels in the region and the old girl is showing signs of significant wear and tear. The Trader's Club lounge is definitely a major plus, but is it worth all the extra money? The Shangrila Group need to spend some serious money here as it is in danger of losing this long time customer.\n\nReview 31:\nStayed here on the first leg of our honeymoon on the way over to Australia. The hotel had everything we needed, the rooms are a bit dated (the old telly is massive!) but it was clean and comfortable. The pool was nice and there are plenty of sunbeds. Massive choice on the buffet breakfast, there is definitely something for everyone. There are plenty of taxis about and the hotel staff were very helpful, particularly when our transfer back to the airport didn't turn up, they gave us the money to get a taxi. I would definitely stay here again.\n\nReview 32:\nJust an overnight here en route home from Australia. We booked a Club Room as (through a UK Tour Operator) there's not a big difference in price. It was worth every penny - separate breakfast area on the 17th floor, free drinks and snacks 17.30-19.30, late room checkout, although nothing special about the room itself. Good situation just off the end of Orchard Road (easy access to the shopping) with nice pool area. We'd certainly stay here again.\n\nReview 33:\nEnd of February and again in March we had 2 nights at The Traders Hotel, on route and back from New Zealand. This hotel used by Singapore Airlines as a 'stopover' is best avoided. The food, nothing special is extremely expensive, the rooms tired and small. Singapore has many hotel to choose from, avoid this one. The business centre was good, for those needing one and the reception staff were helpful. Singapore airlines with whom we flew have on all of their aircraft (even the new A380) the hardest seats we have ever sat on. More like park benches, not suitable for a long trip. Take blow up cushions or avoid.\n\nReview 34:\nThe location is excellent - shortish walk to Orchard Road, and right around the corner from a fantastic wine bar / cafe (Tanglin56 - a must). Traders KL is a much better hotel in my opinion, with respect to the room and bathroom sizes. Traders Singapore greeted my sister and I with two single beds joined together, but the porter (Kana?) fixed everything for us in 2 seconds flat - so no complaints there! If you don't want to pay $35 for a breakfast at the Traders, walk around the corner to Tanglin56 (as above). They offer breakfasts starting at $12 or so, including your coffee or tea. :)\n\nReview 35:\nI travelled to indonesia and stopped off on the way home in singapore for a couple of days. I spent two nights at the hotel. The hotel is lovely inside and the restaurant are is stunning - lots of natural light and extensive choice of fresh amazing food to choose from. Breakfast at this hotel is probably the best breakfast I've ever had in a hotel. The room was lovely and the beds were comfortable - nice linens and nicely decorated. Would recommend this hotel to others - I am planning to use this hotel again.\n\nReview 36:\nRanks with Shenyang as one of the worst Trader's I've stayed in. Rooms are horribly small, dated and have a faint background smell. The cost for this privlige is steep, even by Singapore standards. The front desk is efficient and they have to be, given the daily turnover. Won't stay here again, and sorry I did this time.\n\nReview 37:\nWe have stayed at Traders many times over the years and have always received excellent service from all members of staff and our stay last week was as expected. If I had to make one constructive piece of criticism to the hotel it would be that room we were in was very small and having a large sofa, desk, and the old fashioned tv screen in a big cabinet made the small room feel even smaller than it already was. I think in this day and age most people would expect a flat screen tv, and it would free up some bedroom space, so like a previous reviewer said its probably best to book an upgraded room it you can. We never ate in the restaurant down near the lobby but did have lovely bar snacks in the bar. The location of Traders is great as its very close to Orchard Road, and Tanglin Mall shopping centre. We will be back in a few weeks and look forward to our visit\n\nReview 38:\nI stayed here for a business trip and I must say the rooms are incredibly cramped. The distance between the bed and the TV felt like less than 2 feet apart. I lost count how many times I kept bumping into the furnitures and went home with bruises. Walking to Orchard takes 15 mins at least, and thats not even the middle section of Orchard..\n\nReview 39:\nThe hotel is located near the end of the Orchard road but connected to the Tanglin shopping mall which is a small but adequate shopping mall with many shops, a supermarket, restaurants and a nice food court (fresh and reasonable priced seafood at the Tasty Wok there). The free hourly shuttle bus to the Orchard road is a bonus. (There is also a bus stop at the Regent hotel next to it - bus 36 to/from airport and the Sentosa Rider to RWS) The pool area is very nice and the breakfast is excellent with a lot of choices ranging from Western, Chinese and Indian food. The standard room is not huge but sufficient for putting an extra bed for my kid. The bed is also very comfortable and the service is good. Overall, it is good value for money!\n\nReview 40:\nThis was our 2nd time at the traders and we enjoyed it just as much if not more than the 1st time, we found the Traders club upgrade great value giving you breakfast a club room, cocktails and horsdoeuvres 6pm till 8 pm free soft drinks plus tea and coffee all day We mentioned that it was our anniversary and was given a bottle of wine and chocolates. Orchard\u2019s shops the M, R, T station, and the botanic gardens are with in walking distance\n\nReview 41:\nHad 2 nights pre cruise and was delighted with every aspect. At the end of Orchard Road a 5 minute walk to the Botanical gardens DONT MISS IT. Excellent breakfast, cosy bar Well equiped rooms had every thing we needed, big comfy bed [even tooth brushes an toothpaste provided] Very helpful staff. Walk out of the back door into the Mall which has all types of eateries. we had lunch for 2 with a drink for $10 Perfect location and wished we had stayed longer!\n\nReview 42:\nThe staff at this hotel are fantastic in every area. The reception and front office staff exceptional.The hotel is in a good location easy walking distance to Orchard Road and a Mall right nrxt door. The breakfast is excellent with great choices. The gym and pool which we used daily was clean and very cutomer friendly. The restaurant adjacent to the pool extremely good. Traders have slightly older style rooms but are quiet and spotless.a good value hotel in Singapore with a good Fri- Mon rate structure too on the hotel web site.\n\nReview 43:\nStaff not to helpful difficult to understand what they were saying. Room O.K. small bathroom but clean. Ideal location for shops and botanical gardens. Will not use this hotel on my next visit\n\nReview 44:\nA mix up had been made with our bed configuration, but this was quickly rectified at reception. I have stayed at this hotel twice, once on business and on another occasion as a tourist. The hotel has a business feel, lacks a bit of character, but is comfortable and well run. The breakfast was good quality and had good choice. Bedrooms were comfortable albeit a bit small, but this was probably due to our selection.The location is a walk off Orchard Road but is well located to explore if one uses taxis.\n\nReview 45:\nWe arrived quite late at night and were upgraded from a king bedroom to a suite which was a lovely start to our stay. Overall, it was a pleasant hotel, probably due for a freshen up as the rooms are a little tired. The staff were friendly and helpful. The hotel is connected to the expat-centric Tanglin Mall which is full of everything imported but convenient nevertheless. Our only grudge is the tiny bathroom - we had to negotiate around the door to get into the bath/shower and the bath had mould on the silicon fill.\n\nReview 46:\nWe stayed for 2 nights is this hotel. The room was large and although the decoration could have been more exciting it was very functional. The hotel staff were very helpful. We only had breakfast on one day but it was exceptional better than many 5 star hotels we have stayed in. As the hotel is connected to a shopping mall most things you want are on your door step. We took the open top bus which stops outside for a tour round the city and found that very interesting. Strongly recommend Samy's in Dempsy Road next to the fish restaurant for an authentic curry at a very good price.\n\nReview 47:\nI stayed at this hotel about five years ago and had actually liked it. I was therefore very disappointed when I stayed there again last week. The place has deteriorated significantly. They keep their air conditioning at a higher temperature (to save energy? ), which in Singapore results in an ever present humidity inside the hotel. The hallways and rooms feel damp and have a stagnant smell. The athletic center was closed for renovation. I will never stay there again.\n\nReview 48:\nStayed here for 3 nights and was so very impressed. Was a 10 min walk to the MRT, and a 5 min walk from Orchard road shops. The staff service was perfect and the hotel had everything you needed. Only slight down side was the rooms were a little tired and needed a refurb. Would I stay here again, Yes without a second thought. Try it and you will see, as value for money hotel in a city like Singapore, it is No1.\n\nReview 49:\nRooms small but reasonably clean. Nice pool for this kind of hotel. However staff have little idea of the concept of courtesy or politeness. My wife was spoken to in a very unfriendly and discourteous manner by the hotel telephone operator. To give credit the hotel manager later gave us written and spoken apologies and courtesy bottle of wine. A couple of days later the front desk refused to break a large denomination bank note. However after some argument they then proceeded to make the change with no problem from the usual unlocked cash drawer infront of them. Their excuse was that they wanted to reserve the cash for other guests - given the size of this hotel this seems pretty lame. We decided to cut short our stay and move to another hotel\n\nReview 50:\nThis is a very busy combined business / tourist hotel, but they do it very well. We arrived early morning after a 12 hour flight from London, fully expecting not to get a room until at least Lunchtime, but no a room was ready for immediate occupation, which was very welcome. That was a real bonus. Staff were very friendly and attentive and couldn't do more to help. Breakfast was outstanding, with virtually any cuisine catered for, from western fry-ups through Indian vegetarian, Malay, Chinese and Japanese. Others have commented on the busy reception, it was busy, every time we walked pas, but waits were never that long. Location is OK, depending what you want. 10 minutes walk to the botanical garden and about 5 minutes from the top of Orchard Road. Bear in mind though that the historic areas, waterfront, etc are at the bottom of Orchard Road so you are a bit out of it if that's what you want. We thought in hindsight that a hotel midway down Orchard would have been better for us.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30766, "query_start_index": 30768, "query_end_index": 30768, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 541, 1193, 2128, 3024, 3786, 4034, 4928, 5747, 6454, 7373, 8328, 8655, 9632, 10494, 10698, 11342, 12236, 12764, 13897, 14311, 15071, 15343, 16114, 16940, 17358, 17512, 18317, 18761, 18991, 19643, 20202, 20665, 21293, 21899, 22426, 22761, 23644, 23998, 24755, 25210, 25682, 26229, 26434, 26953, 27487, 28086, 28570, 28996, 29762]}
{"id": "2515101", "pid": "2515101", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nCan't say enough good things about our stay....Perfect\n\nReview 2:\nEnjoyed the hot apple cider on the first 2 nights in the lobby and missed it tremendously on the 3rd night. Good location next to the pike market. Front desk staff are friendly and try to be helpful. Room smelled of tobacco though it is supposed to be non-smoking room. 2 glasses in the bathroom were chipped or cracked! Quite unexpected for a highly rated hotel. Didn't find the bed all that special too... Didn't find the deck very fantastic....maybe coz it's winter and the winds were too strong to stay in the deck for long.... Room-wise it is a very average 3 star. Hotel wise it has a great location next to the market but that's about it. Was expecting more for the high price....\n\nReview 3:\nMy flight out of Seattle after a convention was cancelled and I was lucky to get the last room available for one night at the Inn at the Market. My husband and I had stayed here before nearly 4 years ago. When I arrived, the front desk said, \"Welcome back, Mrs. Adler. Do you still prefer the New York Times in the morning?\" The location above the wonderful Pike Market is divine with those amazing $10 flower bouquets. And on a clear day you can buy wine, cheese and snacks in the market and then take them to the roof of the Inn for unparalleled views of Elliot Bay. The rooms are luxurious and comfortable and a bargain for what you get. I will always return to this lovely oasis in the remarkable Seattle!\n\nReview 4:\nWorked out great for me and my family! Combined business and family travel. I could walk to the convention center for a tech conference each morning, no problem. With the IATM location literally on top of Pike Place Market made it great for the family. They could stroll through each day and get what they each wanted to eat and either eat at the market or take it back to the hotel. As for the hotel itself, we were fortunate to get a room that suited us perfectly. Two queens and plenty of room - I would almost consider this one a suite. Also, we had a tremendous view of the Sound. Great sunsets. The staff members were profressional, courteous and genuinely seemed to enjoy their work and taking care of us. The linens, comforters, pillows and mattress quality were perfect.\n\nReview 5:\nWere given a room which faced busy downtown 1st Ave. Cute Boutique hotel in most excellent location at Pike St. Market with friendly staff, awesome view deck, and comfortable bedding...unfortunately, the windows facing busy night time street have not been upgraded and provided absolutely no acoustic respite from loud ongoing traffic, drinking crowd, or street people yelling all through the night! This along with intermittent window air conditioning unit going on and off continuously resulted in getting absolutely NO SLEEP!!! at all all night long!!! At check out we were not the only ones complaining about this! For this kind of money, this should not be happening at this establishment! Otherwise, it would have been great! If you do go whatever you do, DO NOT! take a street side room!! !\n\nReview 6:\nJust got back from a week in this nice City. Stayed at another, high end hotel the first three nights which was exceptional, but priced a bit high. The last two nights we stayed at the Inn. Excellent location, helpful employees, and very nice rooms. It is a very fair price for all of the reasons I just mentioned. The roof top patio was really very beautiful and worth it (if the weather is nice) all by itself. I would not hesitate to recommend this hotel in fact if we go back in the future, this would be my first pick!\n\nReview 7:\nWent there for a weekend getaway. Very disappointed at the low level of service: no room service during the day (after 5:30 only), stains on the sheets, loud A/C that was alternately freezing and hot & stuffy, bellman about ran me down as I was trying to get out of the elevator, furniture getting pretty worn, bad breakfast. Will not be back and cannot recommend it. 2 star hotel at a 4 star rate.\n\nReview 8:\nThe Inn at Market is in a prime location, my husband and I stayed here for part of our honeymoon! We sat at our table and delighted in watching the city life outside our window as well as a spectacular view of the ocean!! We walked to the Public market and had breakfast with the best view in town and not to mention fantastic eggs with smoked salmon!!! You can walk to so many places yet feel cocooned in the great little secluded nook the hotel sits in. Wonderful service, yummy chocolates left every night, even brought us up a dictionary for one of our scrabble games, talk about service!! Wonderful stay.\n\nReview 9:\nIn the past, there were freshly baked cookies in the lobby, but those seem to have disappeared. When we wanted to have some wine in our room, we found that there was only one wineglass and one empty paper mat where the other should have been, a situation that persisted for a couple of nights. We got stuck in a room with a shower but no bath, despite having previously indicated to management that we take evening baths. And it's surprising that a hotel in this category still doesn't have flat screen televisions. These are obviously very small points, but given Seattle's abundance of good hotels, it doesn't take much to tip the balance in favour of another place. That said, the location of this one can't be beat, and its two restaurants - Campagne and Cafe Campagne - are fantastic..\n\nReview 10:\nThe location is absolutely wonderful-right on the Market with a rooftop deck that we brought breakfast up to the first day we were there. We also watched the sunsets over the bay from the deck. The rooms were very nice, and we had no problem with noise from the very busy street below. Service was good and we walked to everthing in downtown Seattle without any problems. Service was good. One warning-valet parking is $25/night-not a huge surprise to those who travel to major cities but could be a jolt to a first time visitor.\n\nReview 11:\nSuper location in Pike Street Market. Fabulous views of harbor and market. Watch the vendors set up the market or the action in the harbor. You are in the heart of Seattle. What you can't walk to, you can ride the free city bus. Clean, beautiful rooms. Get your coffee at the original Starbucks, your french pastry at Le Panier and then head to the patio on the 5th floor for breakfast! Or sip a glass of wine in the evening from the patio as you watch the sun set over the harbor. Great place for a romantic escape.\n\nReview 12:\nStayed here earlier this week and from the beginning met with annoying customer service staff - Felix especially a drama queen - and less than stellar accomodations. Soap/shampoo (Gilchrist and Solmes) same as used in Navy lodging. Our room came with a 'courtyard' view which is actually facing a brick wall. NO exercise facility, small business 'center' and some construction to boot. Most importantly, the room we held did NOT have a desk so how in the world can one begin to think about working. Would not stay there again...\n\nReview 13:\nVery spacious rooms and the staff was the most courteous and professional people. The bell hops were the best and most helpful in getting us settled in our room. The room is well equipped with everything you need and I personally loved the large soaking tub! You will love this Inn and it's views and comfort in the rooms.\n\nReview 14:\nMy wife and I like to play tourist in our own town about once a quarter, we have gone to other hotels but always return to the Inn at the Market. Make a point to get a water view room. The location cannot be beat. We'll be back.\n\nReview 15:\nSpent another great weekend at the Inn, everything is wonderful from the valet to the reception you are welcomed warmly. We love the water view rooms, glass of wine and watch the world go by and the sun set. We did the art special, visited SAM, loved it.\n\nReview 16:\nWe had a lovely time at the Inn at the Market. We were upgraded to a full water view room and found a delicious treat and card waiting for us (it was our 25th wedding anniversary). Everyone was very kind and helpful. And the location was amazing! We especially enjoyed the rooftop patio. In the morning, we went to Pike's Place Market and bought everything for a wonderful breakfast (fresh squeezed orange juice, smoked salmon, chocolate croissants, strawberries, etc...) and ate it on the deck, enjoying the amazing view. Very romantic. Would highly recommend Inn at the Market and hope to return. Thank you for making our stay so special!\n\nReview 17:\nExcellent little hotel right next to the very interesting Farmer's Market and the original Starbucks! Very well located and very quiet with polite and helpful staff. Within walking distance of important Seattle landmarks\n\nReview 18:\nWow! one block and you are at the Market. Staff is great, complimentary umbrellas if it rains( hee hee), nice quaint fire in the lobby and the view is great on the verandah upstairs - you can see the ferries crossing with the \"PUBLIC MARKET\" sign almost able to touch, the Olympia mountains clearly seen. Great spot, nice area, wonderful staff.\n\nReview 19:\nWe stayed two nights at the Market Inn and loved it!! We had wine and appitizers on the 5th floor deck over looking the water and Pikes Market Place. We walked every where we needed to go. Loved it and will return when in the area! Lewes, De\n\nReview 20:\nA reallly friendly and comfortable hotel in an excellent position.Lovely spacious room with views across the bay.Very comfortable bed and excellent breakfast service\n\nReview 21:\nLocation to to the Market is fantastic. Staff and locals were exceptionally friendly and helpful. The view is awesome from the deck and our room was definitely big enough for the 2 of us. The snacks and drinks offered in the room were a bit pricey, but you can walk a few blocks and purchase your own. This was our first visit to Seattle and if you're looking to shop and dine or drink in the Market, this is the perfect location. Rooms might be a bit pricey, but it's worth it for the location, especially a short stay. Let me say again, the staff is amazing. We've never experienced such excellant customer service.\n\nReview 22:\nThis Hotel is perfectly located downtown Seattle. Right next to Pike market, the waterfront, and great shopping. Waking up every morning to the smell of fresh baked pastries and hot coffee down at the market is wonderful. The hotel does not have a restaurant but has many great dining options in the area and the staff was very helpful about reccomending where to dine. At first I was disapointed that there was not an in house workout center, but was more than happy when given a pass to the downtown athletic club. The view from our room was amazing right over the water and market\n\nReview 23:\nGreat location near the Market and downtown shopping. No workout facility but passes are provided to Seattle Athletic club two blocks away. Concierge and Front Desk staff very friendly. No problems calling a cab...they come right away. Had a city view, but high up, no problem with noise. A little cold during my stay so did not use the deck, but this amenity looks fabulous!\n\nReview 24:\nFrom day 1, the staff of The Inn did everything possible to make our stay absolutely amazing. From Noel in management, to our driver Nook, we were constantly amazed at the little details that EVERY member of the staff included in making our weekend the most romantic possible. We will NEVER stay anywhere else when visiting Seattle. Thanks again, and sorry that our January trip is being mentioned this late in the year. Warmest regards to Noel and the staff!!! ~Alex\n\nReview 25:\nThis is truly a special hotel. My husband and I always have a great experience in this hotel. Fantastic location, very special staff. Highly recommend.\n\nReview 26:\nInn at the Market is great place to stay. Well appointed rooms; great view of Elliot Bay from most rooms; friendly staff; daily papers [WSJ; NY Times; local papers delivered to your door; friendly bell staff. You can't go wrong staying here.\n\nReview 27:\nThis was our second stay with Inn at the Market and once again it was fantastic! The service... friendly and helpful, the room... a view of the water, comfortable bed and wonderful amenties, the atmosphere... chic but welcoming, the location... central to everything Such a marvelous break, we will return again and again...\n\nReview 28:\nGreat Staff, friendly and professional. Wonderful restaurants bith at the hotel (Campagn is great!) as well as nearby. We had several great meals at local recommended restaurants. Room was spacious including the bathroom. Valet car service was prompt and professional. Location is superb. Steps away from Pike's Market and only a few blocks from the Art museum. 5th floor deck area with great views of the bay. We got the last room available in the hotel for one of the nights we stayed, so water view was not available, but we will choose it next time, it would be especially nice for a romantic getaway! My favorite hotel (of many) in Seattle, a town with several good hotels to choose from. My new #1...why stay anywhere else?\n\nReview 29:\nEverything was perfect at this hotel. The water veiw room, the veiws and the roof top deck was breathtaking. The location to the market was great. We took the bus to the game and the monorail to the space needle (both not far from hotel ) . It is not cheap but it is well worth it.\n\nReview 30:\nThe hotel was very well positioned, with regards to the downtown area. Close walking distance to the light rail, which we caught from the airport. The room was very clean. The service also great. The only negative was the loud air conditioner. The street noise was minimal. For a first time in the US, it was a great place to start the journey.\n\nReview 31:\nPerfect location, spectacular view, top-notch service, and realistic price. We actually live in Seattle but want an occasional getaway from our kids and have an in-city experience. Staying at this perfect little hotel made us start perusing the internet for downtown condos for sale, but really, a night at the Inn at the Market is a much more economical way to get the feeling of living right above the Market without actually making the move.\n\nReview 32:\nWe stayed in the hotel over Easter and throughly enjoyed our time there. It is superably located for exploring Seattle especially the Market and the rooms were of a good size. The staff could not have been more friendly and helpful and the reception area is very welcoming. Our only 'criticism' would be that our room was next to a fire exit stairwell and at night we could hear the rumbling of what I assume was something like the air conditioning pipes.\n\nReview 33:\nI checked with TripAdvisor before booking at the Inn at the Market. Like everyone else, I loved it. The valet/bell boys were very nice. You drive up to a little spot in front of a little sign and the bell boys quickly did everything perfectly including holding baggage after I checked out. Parking otherwise is quite a pain. I enjoyed the deck on top. I decided not to pay extra for a view room. I figured I'd look at the street and that would be fine. Be sure you don't get room #404. It is a lovely room but you look out on the building that is 5 feet away! It is probably the worst view room at the inn. But I still loved it there and will come again and get a view room.\n\nReview 34:\nWe loved this hotel! It was cozy, not stuffy or snobbish at all, and the service was fantastic. You can feel it when you walk in the door. We had a great view, our room was beautiful and quite large with huge bay windows. This hotel has great ambiance and it is in the perfect location. Go to the market (next door!) and get some wine, meats and cheese. Ask for a bottle opener and glasses from the front desk. Now go out on the rooftop deck and watch the beautiful sunset. You will catch yourself trying to figure out a way to live at this hotel. And... what a bargain! In retrospect, I would have paid hundreds more. I can't believe this hotel isn't number one in Seattle.\n\nReview 35:\nOf course the location is what separate this place from other hotels in seattle. It's just so centralized to everything, even both stadiums is a short walk. i would highly recommend this hotel.\n\nReview 36:\nTop notch accommodations and staff. Spacious, warm and welcoming. The ideal Seattle location.\n\nReview 37:\nThe staff were incredibly friendly and efficient, rooms very comfortable and the location is really excellent. Its a 50 yard walk to Pikes Place market and all the lovely shops along that road. Its our third time staying at the Inn at the Market and I would highly recommend it.\n\nReview 38:\nEverything about our stay was exceptional. Great location, literally steps from the front door to all that Pikes Market has to offer. Great Views, from either the cool deck or higher rooms. Great rooms, super comfy tempurpedic beds, nice bathrooms, etc. Amazing staff, every encounter was sincere, warm, and gracious. Special \"props\" go to Wynona. She took our last minute reservations and I casually mentioned we were celebrating our first babymoon. Not only did she remember but she actually got a gorgeous bouquet of flolwers that were waiting for us in the room with a lovely card. We were blown away and this helped set the tone for a GREAT vacation.\n\nReview 39:\nWe had a wonderful, romantic stay at the Inn at the Market! It's all about the little things here: a free gift-wrapping station during the Christmas season that my wife took full advantage of, personal service (even the bellman remembered my name), and turn-down chocolates in the evening. And of course, that location!! Right smack in the middle of one of the great urban shopping and eating areas in the nation, with Pike Place Market at your feet and all the great stores of Seattle just a few blocks away. We'll be back for sure!\n\nReview 40:\nWe stayed at the Inn at the Market partly due to the great reviews on here and we were not disappointed. It had a great location right at the market but also within walking distance of most other attractions. The service was excellent from the time we arrived until the time we left. We were greeted daily by the bellmen and lobby staff. The bed was incredible - the best nights of sleep we've ever had away from home. It was such a small hotel that we never had to wait for an elevator and we never heard any noise from neighboring rooms. The bathroom was also very modern and clean. The rooftop deck was a great spot to take some pictures or take in the views. The hotel also arranged our town car to and from the airport and it was handled without a hitch. Our driver was great. If we are back in Seattle, there is no reason we would look to stay anywhere else. Outstanding.\n\nReview 41:\nThis is a gem of a hotel in a great location. I have been wanting to stay at the Inn for years, having seen it walking to Pike Place Market. When I needed to travel to Seattle for business, I finally had the opportunity to book a stay there and my wait was generously rewarded. The hotel staff are excellent and made me feel like their only guest. All my needs were met with a generous spirit and my stay was everything I hoped it would be. Can't wait to return!\n\nReview 42:\nWe wanted to visit Seattle to see the Picasso Exhibition which is currently on show at the Seattle Art Museum. While checking different hotels on line, we found that the \"inn at the Market\" had a great offer which included tickets to the show plus complimentary valet parking until 5pm the following day. Since we drove down from Vancouver, BC for this visit, this arrangement was perfect for us. When we had made our reservations, we had requested a room with 2 beds. When we walked into our room, no: 419, we found that we had a corner room, possibly the best room in the hotel with large floor to ceiling windows overlooking the Public Market sign at Pike's Place and fabulous views of the sea and all the ferry traffic. The room was very quiet, very spacious and exquisitely furnished with the most tasteful art and decor. On top of all that, there are two excellent restaurants in the hotel, the Campagne and Bacca plus you are in the heart of the marketplace.\n\nReview 43:\nI think our bags were nearly in our room before we could get out of the cab. The service was very good, despite the slightly eerie feeling when they welcomed us with our names off the luggage tags. We stayed in a city side room, which was quite comfortable. For those who are light sleepers or not used to city noise, I would highly recommend booking a room on one of the other sides of the building. We were fine with our 3 hour jet lag. The hotel is steps from Pike Place market and surrounded by good places to eat (try the crumpet shop for breakfast). Don't miss the spiced tea in the lobby, it is excellent after a walk in the rain.\n\nReview 44:\nLOVE LOVE LOVE this hotel. We wanted to visit Seattle on the cheap so we only could spend just one night there. So we decided splurge on this conveniently located hotel so we could maximize our time. We were so happy we did! This hotel is literally steps away from Pikes Public market where we spent a huge chunk of our time at. Its also just a few blocks away from the light rail and the tram to the Space needle! (P.S. the light rail was so freakin' inexpensive and convenient from the airport to downtown, its a definite must for those on a budget or for those who would rather have the extra cash on hand) The staff were so nice and accommodating as they kept our luggage before check in and after check out so we could sightsee more. The rooftop terrace is Awesome as the views.were impressive and the smacks and wine were great! The rooms were nicely spacious and they have the brand of toiletries from England that I love. Rooms were spotless and the bed was uber relaxing to be in. We would definetly go back in a heart beat.\n\nReview 45:\nI was in Seattle overnight and meeting up with my best friend from the west coast so we decided to stay in style at the Inn. No regrets. 1st class comfort all the way and I would gladly stay again. Outstanding view, comfortable beds, quiet night sleep, nice central location.\n\nReview 46:\nI stayed here last week and the place was amazing. The room size was ok, but it had a floor-to-ceiling windows with a perfect view of the Pike Place Market, the Puget Sound and the mountains on the Olympic peninsula. I would just walk down to the different places around the market for breakfast and lunch, because it is right outside the hotel front door - it was quite awesome.\n\nReview 47:\nWonderful hotel Next to Pike's market. Quiet, nicely decorated, great staff. We had a room with a incredible view of the sound. Will definately stay again. Craig from Sonoma.\n\nReview 48:\nOn paper, there are better hotels around, but the friendliness of the staff has made this my personal favorite for longer stays in Seattle. The view of the sea and the market from some of the balconies is terrific. The location is good but it's still quiet. I'm quite picky and I've never had any complaint about the staff or the room here. Ask for your favorite room numbers because the rooms are all a little different. That's it's charm. The lobby's kind of small, so I don't recommend it for meetings!\n\nReview 49:\nLovely property, extremely welcoming, great location, comfortable rooms. Would definitely want to stay longer and check in again. I was not able to book a waterfront room (the hotel was too busy), but i loved my room overlooking 1st Avenue. Lively but not noisy, the chairs in the window area were perfect, excellent room and fine room location. As one would hope in Seattle, even the in-room coffee was excellent.\n\nReview 50:\nThe rooms in this hotel were very nice - large and modern with a comfortable bed (although the bathroom needed a better shower and more counter space). The staff was friendly and helpful. The location was very convenient for fisrt-time visitors (across the street from the Pike St. Market and near many good restaurants and shops). The hotel terrace was GREAT...a wonderful place to sit with a bottle of wine and a book and spend an afternoon relaxing or watching the sun set!! For people that like the smaller, one-of-a-kind hotels in large cities...this is a very good choice!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24558, "query_start_index": 24560, "query_end_index": 24560, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 242, 941, 1662, 2453, 3262, 3797, 4207, 4828, 5630, 6172, 6701, 7242, 7577, 7818, 8085, 8738, 8971, 9328, 9582, 9760, 10390, 10986, 11374, 11854, 12018, 12272, 12609, 13351, 13645, 14002, 14459, 14927, 15614, 16301, 16507, 16613, 16904, 17572, 18118, 19008, 19483, 20461, 21111, 22157, 22445, 22837, 23024, 23542, 23969]}
{"id": "319527", "pid": "319527", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nwe stayed for 4 nights, had a lovely time, very helpful and friendly staff, geat location, we walked every where, even to the vatican city (40min walk) great sevice and rooms where clean. the roof top restaurant was expensive,but the views are lovely.\n\nReview 2:\nLocation...My decision to stay in this hotel revolved around the proximity of the hotel to the ancient ruins (Forum, Palatine, Colosseum) and Trastevere area. The location is the only feature that did not disappoint. On the hotel website the rooms looked updated, sleek and clean...not really. The room rate was on the higher end for a hotel with few amenities, but I thought it would be worth it for a small boutique hotel with what seemed in the photos to be a fresh edge. Instead of location/location/location, the three words that described my stay were dirty/dirty/dirty (see photos). Additionally, the breakfast was very forgettable...the pastries were on the stale side, and each morning the eggs looked like they had been sitting there for hours. Fortyseven Hotel has a good location, but do not go expecting a \"boutique hotel\"...you will be extremely disappointed. Stay somewhere better (and cleaner), and take a taxi or the bus the few times you need transportation.\n\nReview 3:\nYou'll love the location of this hotel and the nice amenities in the room. But be warned, the staff is extremely rude and curt. They won't answer your questions fully and when they are too busy to do something else they will walk away from you while you're still talking with them. If you can avoid interacting with the staff then you'll enjoy the hotel.\n\nReview 4:\nVery impressed with the hotel and staff. Booked it through Expedia and every aspect was seamless. We chose the Forty Seven because it was one of the luxury hotels which had a fitness centre. The only issue, the fitness centre is in the basement and there's not a lot of airflow. Unfortunately it had been sprayed with insecticide and we both got sick after working out. Some what our fault as we could smell the fumes of the bug spray and should have just skipped the workout that day and went for a run outside, which we did the next day. Restaurant is a little understaffed but breakfast buffet was excellent. Restaurant on the roof is outstanding. Great location...\n\nReview 5:\nMy boyfriend and I stayed here in mid-December for 3 days and it was perfect. Excellent location, beautiful room, stunning views across Rome from the terrace and faultless customer service. The staff couldn't have been more attentive and hard-working. Thank you to Marco, Alina and Lory for a wonderful stay. Thank you again!\n\nReview 6:\nI stayed at Hotel 47 with my wife for 3 nights in early December. Excellent location, spacious room and bathroom, average breakfast quality and unfriendly staff, moderate sound-poofing windows (very noisy via Petroselli) and totally unacceptable sound insulation. The people from the room next to ours had the tv moderately loud but you could hear almost everything, apart from their conversations, the family of the upper floor with their little child running all the time, or the other adjoining room with the shower running all the time around my ears! Such a nice decoration and a wooden floor do not match with that complete lack of insulation. I have to admitt that the bell boy (a very friendly guy) did his best to help us but the concierge ladies did not (\"well, it is like a building with many people\" was their answer). I agree, but not when you pay 225 euros/day! Not for my next visit to Rome. Kostas, Thessaloniki, Greece\n\nReview 7:\nRooms are very small.. TV are pretty old. Few choices at the restaurant, very noisy.\n\nReview 8:\nGreat little hotel next to some interesting archeological sites. Staff were very friendly and helpful, and the hotel itself modern and very clean. Breakfast was lovely, with a decent selection of pastries, savoury dishes and fruit.\n\nReview 9:\nGreat hotel - stayed 3 nts, first time in rome. The good: 1. has a steam room & fitness room 2. modern, clean & new - very much like the W hotel chain 3. staff was great the bad: 1. they charge extra for wi-fi here 2. location - everything is at least a 10 min plus walk away really, a nice hotel - only thing - i found a cheaper rate on expedia. when i emailed the hotel, they told me they couldn't match it - basically they couldn't help me. so i saved a hundred u.s. dollars (a night!) simply by booking on expedia rather than thru the hotel directly or any other website. the only downside of this is that with expedia, you pay in advance rather than on checkout fyi. totally worth it for 300 bucks savings.\n\nReview 10:\nWe spent 7 nights in this fine and welcoming hotel, from 20 to 27 may. Great confort, modern design, welcoming staff, excellent breakfast. Not very far from metro, but very close to buses. Excellent location to have lunch or dinner in Trastevere, a 5 mn walk crossing the Tibre. Just one negative thing: the hotel is located in a busy place and sometime it could be a bit noisy. Despite that we rate this hotel with 5 stars.\n\nReview 11:\nWe traveled to Rome and stayed at Fortyseven Hotel. It was a fantastic experience. The rooms were very clean and spacious. The buffet breakfast was filling and we were walking distance to all the sights. Marco and his team of employees at the 47 were attentive to all our needs. I would stay there again.\n\nReview 12:\nMy family and I thought it would be a great place for a birthday dinner. However we were badly let down. We waited a long time for cold pasta, over salted and tough veal and loud, disturbing Britney Spears music on rotation. We would not recommend this restaurant to anyone visiting Rome there are so many better ones to visit at these prices.\n\nReview 13:\nHotel doesnt have a parking lot. We parked next to the hotel, the car got broken in to and all our luggage was stolen. My mother needed the heart medicine. The hotel staff didnt care! They sent us driving in the middle of the night looking for a police station to file the report and to find the pharmacy. They completely ignore all our desperate requests for help. Do NOT stay here!!!!! !\n\nReview 14:\nAfter reading through the top 100 Rome hotels (yes, I actually did that!) I decided upon Hotel Fortyseven. We LOVED it. Staff were very helpful and suggested several great restaurants in the Trastavere neighbourhood across the river. Every major site was walkable from the hotel, despite what previous reviews have stated. I can guarantee this since I was 5 months pregnant and it was 35 degrees while we were there! We got the basic room which was all we needed. It was comfortable and did not notice that is was noisy as mentioned on other reviews. Beds were hard though and not the most comfy. I had one of the best pasta dishes right in the hotel restaurant it was a ravioli dish with a creamy sage sauce...can't remember the details but was delicious! We were given free internet access as well.\n\nReview 15:\nThis hotel is perfect. From the moment we arrived to the sad time we had to leave, the staff were warm, honest and very friendly. The location is ideal with the Colosseum only a 10 minute walk away. The hotel itself is tastefully decorated and the rooms are large and well equiped(we stayed in Rm 405). Breakfast is buffet style with a large selection to chose from. If you want a hotel that is ldeally located, friendly and clean then look no further...... this is a gem !\n\nReview 16:\nI admit that being upgraded to a junior suite may have affected my opinion of this hotel but the experience was still superb. Room was well appointed, clean and the en suite was fantastic. Breakfast was typical for rome hotel but a good example of it. Roof terrace is great and the views are magnficent overlooking the forum towards the colloseum. One slight downside, the bar on the roof terrace is very pricey, but you only live once.\n\nReview 17:\nThis great 4 star hotel is at a top location in central Rome. Ten minutes walking distance from all the famous sites (Forum, Colosseum). Good, comfortable and clean rooms, very good breakfast. Great service!\n\nReview 18:\nThe room was average with a view of an alley/garbage. I tried to overlook the stain on the curtain...When our room was cleaned, the blanket folded at the foot of the bed displayed yet another stain (I was surprised that it was not at least folded differently). The walls are indeed paper thin; you could hear everything next door/upstairs. Smoke from another guest's room permeated our room. The internet service was not available half of the time. A couple of the staff members were nice (Mayi and Piero). The rest of the staff gave misleading/inaccurate/incomplete information and/or had snobbish attitudes. Breakfast was ordinary. Location is good for a couple of sites, but there are better locations with more restaurants/shopping. I would rate the room average if the price was lower; however, the price warrants a poor rating. I would not stay here again.\n\nReview 19:\nWe loved this hotel! The location is great! We walked to the Vatican following the river..it was possible to walk everywhere to the major sights...all within a 30 minute walk. Very close to the Via de Corso which is a straight shot to the Spanish Steps & the Trevi Fountain. Many ancient sights are in the immediate area. The decor is fabulous...beautiful common areas and our room was spacious and no detail was overlooked. Modern decor with wood floors and marble bathrooms...luxurious. The view from our room was of ruins and beautiful buildings. The staff is exceptional...helpful and so friendly. The breakfast buffet is good and we were glad we opted for it as there are no close places for breakfast nearby. We had drinks at the rooftop bar...beautiful but very expensive. You are paying for atmosphere here...but it is fantastic. We will stay here again...definitely. Modern facility, beautiful & clean, superb staff and great location! A winner.\n\nReview 20:\nThis hotel get's a five star for location alone. Add the service and decor and you have an unbeatable property. If your primary desire is location, don't look any farther. The hotel rooftop restaurant and bar are very good, though don't expect bargain prices (average by UK & North American standards). The view from the rooftop is worth the higher prices. The beds are very hard, but that was great for us. Also the noise complaints from previous posters are true, but we found most of it came from other guests slamming doors, no the cleaning crew. I will stay here again (hopefully in a few months). Cheers!\n\nReview 21:\nI agree with others that reviewed this hotel in saying that the rooms were decent and generally clean. HOWEVER, we too did not find the staff overly helpful or friendly. Rest of the hotel was rather sterile. Location was on the dark side of town albeit it a mile or so walk to some of the main attractions. But the ace of all spades was that we had $1200 cash taken from the room and a charge card, of which someone went on a spending spree to the tune of $15,000 USD. All within a 5 mile radius of the hotel. The hotel manager appeared helpful but quickly went silent. So other than a \"sorry for my loss\", it has been left to the credit card fraud department to investigate.... There are many great hotel options in Rome that are willing to earn our business as tourists. This is not one of them.\n\nReview 22:\nWe stayed in Hotel47 for just one night. The location is superb, really a short walk from all the sights. We were kindly upgraded to a bigger room which was followed by a nice bottle of prosecco and a card as soon as we walked to the room. I thought it was a nice gesture as it was not necessary. Found the hotel clean, room very nice and the stuff friendly and helpful with directions and recommendations. Those who say the hotel is on a noisy street - it is a little ridiculous. If one comes to Rome for a few days to explore and feel the vibe of the big busy city then it is the right place to stay. If one is after serenity then the best thing is to drive an hour towards the coast. We came for the sights, the buzz, the restaurants and 47 was the best choice!\n\nReview 23:\nGreat location, but the 47 has some severe shortcomings. The hotel is located near a major intersection and is horribly noisy. Our room was on the second floor and we could hear the patrons above and below. The room was overheated and stayed that way even after the thermostat was turned down to 16C.,and due to the noise and pollution of the traffic outside, opening a window was not an option. The staff however was very pleasant, and enthusiastic about sharing their reviews of local restaraunts, and giving travel advice. The service alone saves this hotel from a one star rating.\n\nReview 24:\nWe stayed 2 nights, September 2nd and 3rd. Sparkling clean and comfortable beds. The rooftop patio is a great place to enjoy a drink and dinner.\n\nReview 25:\nThe location was great. It was a quick and easy walk to all the sites. We stayed at the Capo D'Africa one night at the end of our trip and found the 47 location to be much better for our purposes. The only complaint about the 47 we had was the HVAC did not seem to work very well. We were hot/ cold. The concierge was terrific and made excellent dinner reservations for us for the 2 nights we stayed. The bed is a little hard and I could hear the people upstairs one night but we were so tired from walking around Rome it did not really bother us. The shower and room were excellently large sized for a Euro hotel. I thought the breakfast was great. Scrambled eggs, sausages, cheeses, meats, breads, juices, etc. The bar was awesome with attentive staff who taught us rudimentary Italian. Everyone was pleasant. I would return again.\n\nReview 26:\nJust returned from a 3 night weekend stay celebrating our 20th wedding anniversary. This hotel is great and is highly recommended. It's a modern contemporary hotel with a great location. The service and staff were excellent and friendly. I would recommend you request the Hotel book a taxi transfer from the airport for you before you go. We stopped B&B and the breakfast is more than adequate to keep you going for the morning. Best place to eat at night is over the river into the Trastevere area. Loads of restaurants to choose from. Best we found was called 'Da Otello' on Via Della Pelliccia. The room did suffer a little noise from the busy road but was rectified by closing the window! All in all a superb experience. We loved the Fortyseven and will definately be returning. Excellent.\n\nReview 27:\nWe absolutely loved it. Me and my best friend went to rome for a little rest and relaxation. We had the vacation of our lives. The hotel staff is friendly and helpfull. I have never encounted such a friendly hotel staff ever, and I travel alot. The hotel was clean and well decorated. The bar ustairs was kind of pricey so we drank outside the hotel alot. The view was amazing, the ruins made you feel like you were in the times of Ceasar. Would recommend to everyone.\n\nReview 28:\nA quality hotel close to the Capital, the Roman Forum and the teatro marcello. Friendly and helpfull staff. Nice nice place for breakfast (very good), Rooms extremely clean, spacious and well decorated. A medium-sized hotel and therefore friendly.\n\nReview 29:\nThe Good: The hotel is in a good location, albeit on a very busy road. The hotel is clean with everything you'd need. The rooms were spacious and well equipped! The reception and conceirge were excellent. The Bad: The bar and restaurant staff haven't got a clue. Do not know how to make cocktails that are on their menu. Serve the wrong drinks. Take incorrect food orders. We ate in the circus rooftop restaurant on Sunday as most restaurants are shut on Sunday's. It was overpriced and very over-rated. We told another waitress about the issues we had experienced and they did nothing. Upon check-out we mentioned it again, and received a 20% discount off the meal from the previous evening, so they did try and rectify the issues. On another note I would recommend a restaurant called Antico Arco. It was not far from the hotel, but worth every penny if you are celebrating a special occasion.\n\nReview 30:\nMy husband and I stayed at 47 Hotel during our honeymoon in Rome, April 2011. We loved our experience with 47 Hotel! The location was superb - we walked to every major Roman attraction in 10 - 30 minutes. The staff was lovely - they helped us arrange several dinners and had excellent recommendations overall. Our room exceeded expectations - we stayed in room 406 and had a perfect view of Temple of Hercules Victor and Santa Maria in Cosmedin. We had an oblique view of the Circus Maximus as well. We want their noise and light blocking shutters for our home - they were that good. The morning breakfast was very delicious and the courtyard was perfect. We loved our stay here and cannot wait to return on an anniversary trip!\n\nReview 31:\nThis is our second time to stay at Hotel 47. It is brand new, contemporary, great bathrooms, luxurious toilitries, spacious and beautifully furnished rooms with noise and light-reduction blinds, excellent air-conditioner with in-room adjustment, great artwork throughout the hotel, wonderful hot breakfast with incredible pastries and cappucino and lots of selection (included in price), great restaurant with views on the roof, workout room, busstop nearby, right around the corner from the forum and colliseum, steps from the romantic Tiber and Trastevere on the other side of the Tiber. Only negatives are that the beds are hard and the wake-up calls on both of our stays were 15 minutes later than the requested time (could be disastrous when trying to catch an early-morning flight). All in all, I LOVE THIS HOTEL - you will, too! !\n\nReview 32:\nHotel is in a good location for those who like walking. Also the Metro and bus stops are close by. Rooms are modern and clean. Buffet breakfast includes scrambled eggs, bacon, sausages, lovely fresh bread, cakes etc.... The staff are extremely helpful and friendly.\n\nReview 33:\nExcellent hotel. Nice staff. Good location (short walk from Colosseum). Superb roof terrace. Great room. Very good breakfast buffet. Only criticism is overpriced restaurant on roof.\n\nReview 34:\nMy wife and I recently spent twelve nights in Rome and our hotel experience only added to the enjoyment of our trip. First class management by the \"Italian Stallion\" Marco, wonderful tips by Adrienne, always helpful and smiling bellmen topped off by a fun and experienced front office staff. Thank you, ladies, one and all! The hot breakfast was always delicious and attended to by caring people. Restaurants are just a few minutes away along with many fabulous sights. Airport pick-up and drop-off was well worth the money and prompt. The rooms are very comfortable and quiet with a large bathroom. Lovely art through out the hotel. Busses can be caught nearly out the front door. A hotel can make or break a visit so do yourself a favour and book at this establishment. We truly do hope to return.\n\nReview 35:\nHonestly this is one of the nicest hotels i satyed in, myself and my partner ahve been working all year and this is the first break we have had. The hotel was really nice, very modern and spotless, which I think is probably one fo the most important things. The room wasn't massive and overlooked a back street but it was nicely sized and had a good bathroom. The pay to view movies were really cheap for a 4 star hotel only 8Euros which is good as like most foreighn sat, it has mostly italian channels (fair enough we were in italy) Breakfast was varied and very tasty and we never ran out of anything. The hotel is really close to everything, 30mins walk from anywhere, the only negative is that there are no shops near buy, to buy water or a snack, it's a good 15minute walk to anyting like that. but as long as you know that it's fine. the roof top restaurant is lovely but was only open one night as it was too cold but we had a lovely evening. We would deffinately recommend this hotel.\n\nReview 36:\nMy husband and I stayed here for 4 nights in June. This was our first visit to Rome, and we loved the location. We walked everywhere - even the Vatican - and thought the hotel was very central. We found the best dining options to be in Trastevere, about a 5 minute walk. I had requested a quiet room prior to our arrival, and they made sure to honor that request when we arrived. There was no view to speak of, but we didn't have any street noise which was great. The rooms are very comfortable, spacious, and modern. The A/C worked well. The only area that needs improvement is the service at the rooftop restaurant (& room service, which is the same staff). The service was insanely slow. They definitely need to have more than 2 people working each shift. The restaurant and bar were pretty full, but the waitresses could not keep up. However, we noticed that slow service was very common in Italy. Overall, we liked our stay and would definitely recommend this hotel.\n\nReview 37:\nWe spent almost a week at Hotel 47in mid-March. Our experience was positive in almost all respects. The rooms were spacious and updated; the staff was good, some excellent but all very accommodating. The breakfast was especially top-notch. Highly recommended for the cost.\n\nReview 38:\nVery average hotel that is no where near as good as they think they are. We had a number of issues throughout our stay of 4 nights such as having to wait 45 minutes whilst they found our reservation, food/drinks ordered but never coming and personal items 'missing' from the room. However, two main issues stood out. The first was the room's thermostat was set at 19 but it never got below 26 as the room was only being heated and not cooled. 'It's November' was the answer from the staff. The second and by far the biggest issue was the paper thin walls. We could hear people walking on the floor above us and full conversations in the adjoining rooms. I have never come across such cheap sound insulation, ever! The location is brilliant but this is a place trying to be a boutique hotel. However, I've stayed in a lot of these and it takes more than just an aquamarine glass check in counter to be one.\n\nReview 39:\nThe hotel itself is fine but the service and attitude of the staff overall is deplorable. They are incredibly rude, unhelpful and arrogant.\n\nReview 40:\nThe street noise was outrageous not to mention the room above us you could hear every footstep. The breakfast was marginal and the waitstaff looks very unhappy. Although the interior is well done but I wouldnt stay here again.\n\nReview 41:\nMy second stay at this fabulous hotel. Close to everything, was brought a complimentary bottle of wine on the first night. Great ecofriendly hotel. We had a room with a balcony and with unusually warm march weather we enjoyed time on the balcony with a glass of wine. Breakfast is always well stocked and delicious. A great way to start the day. We walked everywhere and the hotel was super accessible. I would recommend this hotel to anyone visiting Rome. Great hotel, lovely rooms and fabulous staff.\n\nReview 42:\nMy Husband and I stayed at 47 from Feb 8-14 and could not have been more happy with our decision. When we arrived the staff quickly got us registered and let us into our room an hour and a half early, which was a wonderful after our 12 hour flight. Throughout our stay the staff was wonderful and breakfast was always great. Just an FYI if you want coffee just ask one of the busy staff members to bring you some. I had to only ask on the first day and the next five when they saw us they brought it right out. I highly recommmend this hotel and will try to stay there again the next time we return to Rome.\n\nReview 43:\nThis hotel is fantastic, we were celebrating our 20th Wedding Anniversary and when we arrived we had been upgraded to a beautiful rooom with a balcony and fabulous views with a bottle of champagne in the room. The hotel is immaculate very modern beautiful bathrooms, the breakfast is excellent and the staff really helpful and friendly. It is perfectly placed for all the sightseeing on offer, I would definitely go back to this hotel and would recommend it to everyone.\n\nReview 44:\nWe had a wonderful week at Hotel 47! The rooms are clean and comfortable, and not too small compared to others in Europe. Breakfast is included -- a great buffet of hot and cold items, a lovely courtyard setting and newspapers in many languages. The rooftop bar/restaurant has a great view and good food, although it's a bit pricey and the service is not the best...better for a drink than a meal. It's easy to walk anywhere in the city from this hotel...it is located across the street from the Jewish Ghetto, the river and Trastevere, and a short walk to the Collosseum and other sites. The only drawback we found was that it was a 20 minute walk to the nearest subway stop. But since Rome is all about walking, we didn't find this to be a problem.\n\nReview 45:\nWe stayed at the 47 in Rome over the May bank holiday. The hotel was spotless and the service was great through out our stay. This hotel for me ticked all the boxes, after having searched nearly all 1400 of them this comes up top! You will not be disappointed. Breaksfast was definately worth the money and most certainly not skimped on when ordered to the room. We did not eat at the restaurant on site as there are so so many places to eat. A great chinese we found (the best i have ever eaten to be honest) was the Tien Tsin on Via Capo le Case 55, Rome.\n\nReview 46:\nWe stayed six nights at the Fortyseven Hotel for our 2nd Anniversary and it was perfect. The staff is very courteous and professional and will help you with anything you need. The rooms are spacious and include a huge king bed and huge bathroom. Breakfast is included and includes wonderful coffee, hot food, and various rolls and pastries. Perhaps the best part of this hotel is the location. Everything is within walking distance with the Vatican being the furthest thing away at a 40 minute walk along the river. The Colosseum and Roman Forum are 5 minutes away. The Trevi Fountain and Pantheon are 15 minutes and the famous shopping street, the Via Del Corso is only 10 minutes away. We only used the bus once and the taxi twice and you really should walk to enjoy Rome. Thank you Fortyseven for making our first trip to Rome perfect.\n\nReview 47:\nWe stayed at the FortySeven Hotel for two nights and was really pleased that we had chosen this hotel. The whole experience was wonderful. The rooms were nice/clean. We were on the 4th floor and had lovely views from our window. You can hear the road noise but we ignored it. The roof top restaurant is fantastic. The food/service is very good. Breakfast - there was ample to choose from. The Conceirge was lovely, as was the reception staff. Location was also the best - walking distance to many of the favourite tourist bits. Would stay there again without hesitation.\n\nReview 48:\nWe just spent 3 nights at the Fortyseven in Rome. First of all, the location of the hotel is excellent. You're in walking distance to the Colosseum, Forum, Jewish Ghetto and Trastevere. Even if you're going to the Vatican or the Borghese, you're 15 minutes and 10 euros away. On top of a great location is a first class staff who helpful, efficient and genuinely interested in seeing you have a good time in Rome. We had to leave the hotel at 3:45AM and there waiting at the entry desk were 5 take out bags with an early morning snack. When we return to Rome we'll surely stay at the Fortyseven.\n\nReview 49:\nIt was our first trip to Rome and we found that the Forty Seven was a great hotel. It was exremely clean and fresh. Great roof top bar and restaurant. Lovely room. Great staff. We had a lot of choice in the Travel Agents brochure and found that by using Tripadvisor we were able to choose the right one. We would certainly go back to this hotel. Should be a 5*\n\nReview 50:\nThis is a great hotel and the price even makes it better. The hotel was modern and the rooms very nice. While it's not located right around shops and restaurants, it is a very quick walk to everything. We would walk back from dinner at 11PM or 12AM and still there were always people out which at first I thought might not be the case. And even if you take a cab, the cab rides were not expensive. The breakfast in the hotel is yummy. The terrace area is beautiful as well as the rooftop. The hotel manager Marco was awesome. He provided great service. We had one issue with our reservation and he dealt with it perfectly. Some of the other staff while they are were not rude, they were not the friendliest but I found that to be true in other situations and hotels -- so maybe it's cultural. Either way, it didn't take away from the experience.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29087, "query_start_index": 29089, "query_end_index": 29089, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 439, 1427, 1793, 2473, 2810, 3757, 3853, 4096, 4819, 5256, 5573, 5929, 6331, 7144, 7630, 8079, 8299, 9174, 10141, 10764, 11574, 12351, 12948, 13105, 13951, 14757, 15238, 15498, 16406, 17147, 17997, 18275, 18469, 19281, 20287, 21271, 21556, 22474, 22626, 22865, 23380, 24000, 24483, 25246, 25816, 26667, 27250, 27858, 28231]}
{"id": "2514695", "pid": "2514695", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed in this hotel on Valentine's day 2009 with our one year old daughter. Reservation: We had booked a room with a king bed,but when we checked in about 1:30AM, they told us they had no more king beds, only double beds. The desk agent told us that we should have called by 1pm to confirm our reservation to make sure we got a room with a king bed. In the end, we got a double bed room on the 34th floor. Staff: Very courteous, apologetic about the lack of the reserved room. Cleanliness: Very clean, very quiet which made for a good night with a one year old.\n\nReview 2:\nA room at the Millenium Hotel comes with a fresh set of ear plugs. When I mentioned to the front desk person that they really should tell people there will be a LOT of contruction noise in their rooms, the front desk person said, \"We do. There's a warning on their website in BIG RED lettters.\" Well, here's the big red letters she was referring to: \"The Millenium Hilton is proud to be a part of the World Trade Center Rebuild. For the latest updates on construction progress please visit www.wtcprogress.com or www.lowermanhattan.info.\" Does that sound like a warning that there's a HUGE 24/7 construction project playing in your room? Bottom line: Your room will have a loud hum from all of it. It will be a great location in three or four years when the construction is done. Stay away for now.\n\nReview 3:\nHilton Millenium is as comfortable and tranquil as it is majestic from outside. The people at the reception are very helpful. We checked in early and the reception gave us a room on one of the top floors. The room was spacious with a very confy bed, flat screen tv, clean bathroom with Crabtree and Evelyn bath and body products. The tall wide windows provided breathtaking views of downtown Manhattan and Brooklyn bridge. The housekeeping is quick to respond and meticulous. We never felt any disturbances from the Ground zero construction going on next to the hotel. There are variety of hotels nearby for lunch and dinner. Its very easy to reach any other place from here since the subway is just across the road. We enjoyed every bit of our stay here, specially sipping wine while seated on the window pelmet and watching the Brooklyn bridge sparkling all night long.\n\nReview 4:\nThe only thing you need to know about the hotel is that it is located directly across from the 9-11 site or Freedom Tower and construction continues into late evening hours (1 am during my visit) and resumed at 5am. I had the pleasure of paying over $250 for this wonderful experience. It is very loud at the construction site and I will not stay at this hotel again.\n\nReview 5:\nMy boyfriend and I decided to spend our 1st Valentines day at this hotel. (we live in the city and thought it would be nice to \"get away\" without getting away) The room was nice and the bed was very comfy EXCEPT the noice from the construction site(we were on flr 31) was SO LOUD I was cranky from getting no sleep. It was as if they were in my room doing the construction. They work 24/7 so don't think that it will stop at night. It only got louder. Then when I called the front desk about the noise they told me that they were full and HUNG UP on me. I called back and spoke to a manager and they comped breakfast the next morning. At brakfast the waiter must have been having a bad day cause he was not friendly and it took FOREVER. Now we have an extra $85 undefined charge on out credit card statement. So much for our romantic valentines weekend. Basically with all the Hotels in the city I would NEVER EVERY stay at this one again.\n\nReview 6:\nStayed here over thanksgiving 2008 and with the price reduction because of the WTC rebuild its perfect. An super quality hotel following its own facelift with great room size and cleanliness. We upgraded to a high floor corner room, and although you can still slightly hear some of the construction, after a day out in NYC you should be tired enough to sleep right through. The views from high up the hotel are excellent, we could see the Statue of Liberty, over to Jersey and the Brooklyn Bridge. We didnt eat here so cannot comment, but its close to a couple of subway stations and you can be in the heart of shopping and attractions like Times Square within 20 mins, plus the subway is a bargain. Could the PATH back to Newark airport as it departs from under the WTC opposite the hotel, saves a small fortune compared to a cab!\n\nReview 7:\nThe hotel is nice but the employees, including the managers, were all rude and unhelpful. We stayed in a 2 bedroom suite and had a wonderful view, but our stay was riddled with constant disappointment caused by the ineffective way this hotel is run. Our concierge told us she was obtaining tickets for us and never made calls on our behalf - we called the venue directly and found out she had never called and we almost lost seats because we were depended on her to follow through. The non-smoking suite was filled with smoke from other rooms (on the non-smoking floor). The place was noisy and check in and out was ridiculously difficult. We visit NY several times a year and will never stay at the Millenium again - stay away if you care about service!\n\nReview 8:\nMillenium Hilton in Financial District was a very pleasant stay. Great deal for the service and room ambience you get for a weekend in Manhattan. Depending where in Manhattan you plan to go out the most taxi can get to be a bit much. Staff was very helpful, professional and of great service. Def worth requesting a room with window view...Although hotel is by a reconstruction site view will still be memorable!\n\nReview 9:\nI may have been unlucky but the maitre d at breakfast was surly and rude, the room still had not been serviced by 5pm (along with all the other rooms on the floor by the fact that they all had room service platters outside their doors). And the quality of the room was only so/so (no wi fi) etc. There are better hotels for this price point in the neighbourhood.\n\nReview 10:\nI just joined this great site and felt I owed a post. First of all, I found the location depressing. This hotel is like a NYC \"sliver\" building, and every window overlooks what is essentially a mass grave. Its a bizarre, alienating experience to walk around in your skivvies as your room seems to positively overhang this great, grey chasm. Speaking of windows, seemed to me the building was redone rather shabbily after 9/11, and the curtain wall exterior is too thin and lets in too much noise. I had to change rooms because one of the enormous windows was flexing and popping in the wind. Lastly, don't pay extra for a suite unless you really need a separate office. From what I can see, a \"suite\" gets you pretty much the same floor space as a standard room, only chopped into two too-small roomlets by placing the bathroom between. If you do stay, the standard room is nicer.\n\nReview 11:\nStay at the Millenium the last weekend of July 2005. This hotel and staff are simply fantastic. Arrived in New York for a 3 day visit before heading to Orlando. Arrived at hotel around 1pm and went straight to our room. kids loved the large Plasma screen TV. All the staff were really friendly. Try the back stage deli around the corner for a great breakfast or lunch. Metro is only 1min walk away so easy to get around. Several good restaurants near by to. Will definately go back again and again. 10 out 10.\n\nReview 12:\nSent my son here for a stress free weekend only to have his credit info stolen. The view may be great but when the front desk clerk tells you this happens all the time something is wrong. No response back from security or the CEO - guess they don't care. Is the view worth you losing your identity?\n\nReview 13:\nHaving paid 600 USD for one night in an executive junior suite it was the worst service experience of any hotel stay. The internet did not work because there was a problem with the modem. The modem was never replaced and I was told I would have to pay to access the internet in the business services room. My room key went bad after every time I left the room and had to get a total of 10, yes 10 replacement keys. We asked for a cab to be arranged and we were sent to three different locations to find a cab ourselves as the guy in charge of getting cabs was at lunch but they do not have a back. I will pay for service, but there was no service at the Hilton Millenium. I will never stay there or at any other Hilton again. The rooms are nice and clean and the bed very comfortable, but the service was terrible.\n\nReview 14:\nI just completed a stay at the Millenium Hilton down in the Financial District. I have stayed in plenty of hotels and this one was average in comparison. The air was not working very well and when we called an engineer up there he just said it was because the curtains weren't closed and the sun was coming in. So we closed the curtains and went out for the evening, we came back in at 11p and it was still hot even though the temp was set to 65 degrees. The checkout desk didn't even ask how are stay was or thank us for staying there just handed me the bill and that's it. The concierge and doormen were fantastic! Always holding the door and getting us a taxi as needed. For the most part I think there are far better hotels you can find in manhattan this is not one I would recommend.\n\nReview 15:\nquick simply a total dream from day 1. i apsolutely loved this place. me and my girlfriend stayed from 30th dec to 4th jan and dont have 1 negative comment to make. The rooms are spotless and decor is very classy for the price. Our bed was fantastic too :) Overall i recommend this hotel. Only slight drawback is the financial district location. Just grab a C train and your in Uptown in minutes.\n\nReview 16:\nStayed here 2 nights. property is not too bad, stayed in the room with squeaky pipes. not a pleasant thing to be woken up at 6 AM to the sound of pipes squealing cause someone above us was taking a hot shower. they also overcharged us (basically charged us twice - once on my husband's charge card, and for the same stay on mine and then denied it.) Very annoying. We Won't be staying here again.\n\nReview 17:\nEnded up getting a really good price on this hotel through a last minute booking when the rooms can otherwise be pretty pricey. It was very nice and had modern features. The only issue is that the staff was not very pleasant when checking in. The hotel is located close to many attractions which makes it very easy to get around and experience the town.\n\nReview 18:\nThis is a good business hotel - attractive lobby, decent sized and well appointed rooms. You get a birds eye view of Ground Zero and with it 24 hour noise (even thirty odd floors up). The corridors were rather drab. My real objection to this hotel was just that it seemed to lack any wow factor - but I guess that's to be expected in a large, non boutique, chain hotel.\n\nReview 19:\nThe hotel is uninhabitable. The 24 hour a day construction noise at Ground Zero is so bad, one will not be able to sleep without drugs. THE hotel web page talks about neighborhood construction, but says nothing about the nonstop noise. The hotel should be closed until the work is done.\n\nReview 20:\nI love this hotel and always stay here when I have business downtown. There can be a lot of noise due to ground zero construction, but the location is so great. The groundfloor lounge is a great place to meet up and the concierge has a ton of good suggestions. Public transportation is easy to get. Like always in NY, construction is to be figure in as a hassle somewhere, sometime. The rooms have all been renovated in the past couple of years and there is a gift shop in case you forgot something.\n\nReview 21:\nI booked this room through Hotwire and decided to pay less and stay downtown instead. On arrival it is next to ground zero and is close to a few subway stops, so excellent in terms of getting around the city by subway. The lobby was small and the welcome was quite abrupt. Being a Hilton Gold card member, the Hilton hotels tend to be very welcoming. Not here. No there is no executive lounge, no they couldn't give me an upgrade to my room and no mention of breakfast. They really didn't care about their own loyalty program. The room was of a good size and reasonably decorated. One of the phones in the room didn't work and seemed like the handset was broken. The toilet was more reminiscent of the 80s. The concierge was friendly when he was available, but after 7pm, there was no trace of him again. So you were left to fend for yourself. It was a shame as I was looking forward to staying at this hotel, but they weren't keen on affording any courtesies to anyone who came in on the cheap. More a case of get them in and get them out.\n\nReview 22:\nThe hotel front desk turned my wife away although she had a valid and paid hotels.com reservation. I have never had a problem with hotels.com before. Nice work, Hilton. : (\n\nReview 23:\nAbsolute horrific customer service on arrival. Had to carry my own bags to my room. Rooms look slightly dated. No toiletries as they had run out. Incredible told to go buy some at CVS. The only plus is great concierge. Front desk and manager don't care less when you complain.\n\nReview 24:\nStaff is unfriendly, I was never greeted once leaving or entering the hotel. No Bellman present to flag cabs, or help opening the heaviest door possible. The hotel is out of line for charging for internet in the rooms, the lobby wireless and even the business centre!!! You cannot use the computers in the business centre until you swipe your credit card. I found this very pathetic of the hotel, not to provide your guests with computer access. I booked this hotel on hotwire as well, claiming it was in the SoHo area. Do not trust hotwire, so far from soho. It's in the finnancial district.\n\nReview 25:\nThe room has a price too it but the view alone is worth it! Stay there again in a hearbeat\n\nReview 26:\nThis has to be the worst hotel ever!! We stayed two nights in December when it was very cold. First off our heat only worked on high! So we had to crack a window to try and regulate the temperature. When we asked about the thermostat controlling the temperature they just replied our rooms are not sound proof! WHAT??? On our last night we scheduled a 5:30 wake up call, but they never called!! I awoke at 6:00, we missed our flight and had to pay 200.00 in fees for missing our airplane!!! There are too many hotels in the city that are nice. Don't stay here!! !\n\nReview 27:\nI was in NY for a very brief business trip. I got in late, but had a great quiet room to relax in. Very close to my meeting. Staff very friendly and helpful. Will definitely be back.\n\nReview 28:\nI am a HiltonHonors member and am in general a giant fan of all Hilton Hotels. my 12th floor room (like all except a few rooms) facee the concstuction site.Construction happened ALL NIGHT LONG... bright lights snuck through the curtains, but worse were the jack hammers, trucks backing up with beepers, and generators going all night. needless to say 2 hours of sleep and wished I had brought my Ambien. I dont need to spend $300+ to be awake all night. I was in NYC on business--and was there on a Tuesday night. I can't speak to weekend stays and if they work all night on weekends. you might ask when you reserve. Room was small, but clean. bathroom small, but updated and fine. breakfast was good (buffet was $27+) front desk and room service were nice and polite.\n\nReview 29:\nVisited this great city 3 - 7 Feb 2005. What a great hotel... excellent base for easy access to all new york boroughs, multiple choice of subway routes right on the door step, made it easy to cover a vast area of new york within several days. Hotel staff are really friendly and helpful, lots of local information provided. Rooms are excellent with breath taking views, the beds are a joy!... believe me you will appreciate these comfy beds after a day in new york.... will definatley be visiting this hotel again. Thank-you Tripadvisor, your site is the best, and most accurate guide around, dont leave home without checking this site first!\n\nReview 30:\nI've been staying at this hotel on business trips for almost 20 years now. Let's say we have the pre and post 9/11 NY (and world) and this is clearly reflected at this hotel. So just ask for a room facing the back if you want to avoid the ground zero contruction noise and you will be fine. Beautiful view if you get a window towards Brooklyn bridge.\n\nReview 31:\nStayed here in July and the room was wonderful with great views, bar in the evening very relaxing, sub way just beside us and as a Hilton Gold member complimetary breakfast keep it up Hilton\n\nReview 32:\nI will continue the review in a later day.\n\nReview 33:\nStayed at the Millenium Hilton for one night in June 2008. Mainly because the hotel we really wanted had no availability on that particular day. We have no complaints whatsoever about our stay at the Hilton, it was a great stay, nice rooms, extremely comfortable bed! We did pay USD 320 ex tax which is quite expensive so that will be the downside. For this amount breakfast was not even included. We were on the 28th floor with bird's eye view on Ground Zero (not that interesting by the way, one huge construction site - see photos). Outside office hours there is really not much going on in the Financial District but one cannot hold that against the hotel. Probably a good location for business travellers. Nextdoor Century 21 was nice to visit.\n\nReview 34:\nThis is a pretty well known hilton. The rooms aren't that great and they are driving piles at ground zero, right out the window. This place is almost in the construction site and the construction is LOUD and goes all night. The staff is pretty nice and willing to help, sometimes. You have to ask for a room that has Internet, its a new thing this Internet.\n\nReview 35:\nWhat a great hotel! A fifty-five story, sleek black 4 star marvel. The absolute best weekend deal in NYC. Go directly to the Hilton website for information on super weekend web-rates. All the employees were friendly and helpful. Check in was really quick....and it was up to the 23rd floor. The MOST comfortable king size bed possible and a 42 inch plasma TV were waiting. I didn't realize it was Martin Luther King weekend (I'm Canadian)....and there were LOTS of tourists. I loved being downtown...away from the crowds. NYC is a fabulous place but there can be too much frenetic energy, and I liked retreating to lower Manhattan. It was very peaceful. All sorts of subway lines are located within a one block radius of the hotel entrance....so NYC is at your doorstep. I think that this hotel is geared towards the business traveller and the prices probably rise dramatically during the week. One word of caution : If a bird's eye view of Ground Zero will bother you...you might want to pass on this one.\n\nReview 36:\nThe hotel was disgustingly dirty. I'm not kidding when I say that I found my room filty: nail clippings in the bathroom, toothpaste mess on the counters, food spills on the furniture, dirty floors, etc. I asked for the manager and only had someone from housekeeping show up. My room was swapped but the new room was not impressive even though they were to have cleaned it carefully. I travel a lot and stay at high-end hotels. This is NOT a four-star hotel and I will never return.\n\nReview 37:\nHad 2 rooms for 6 nights. The noise from the construction site at Ground Zero is not the hotels fault, but while the website has warnings (as we discovered later and too late), the hotel booking line did not warn us. The worse thing about the hotel is the inconsistent housekeeping and the slow lifts. Nothing was as good as it should have been for a 4 star property.\n\nReview 38:\nIn town for a family wedding. Excellent accomodations. Room was super clean. Bed was comfortable to the max. I did not use pool, but it sure looked good.\n\nReview 39:\nAt first I was hesitant to stay so far Downtown, away from where all the action is, but half a block away you have subway station, Train\"R\"-that takes you anywhere you want to go. This is definetally a palce to stay if you want to get away from the noise and hussle of the city when it's time to retire. Being right across the street from ground zero, the msot people you see at night are the curious tourits. The only negative feature of this hotel is that at night most of the restaurants in the area, other than the one at the hotel itself, are closed. The rooms were excellent with a plasma television in the room and a daily newspaper at your door every morning. Will definetally return\n\nReview 40:\nThe construction noise was a torture. We were 'upgraded' to a mini-suite. This is the noisiest room in the hotel. Even on 45th floor it was as if the construction machines were inside. 24 hours tortuous noise meant no sleep so pulled out of a 4 day stay in NY. We were not warned at check-in or reservation. This is a disgrace.\n\nReview 41:\nnice place, room, staff. good experience. I got our rooms at about half off, which helped my pov I'm sure.\n\nReview 42:\nWe stayed here over the May Day Bank Holiday. Our room on the 37th floor had a great view out towards the Hudson River with Ground Zero just below. The sun sets with the building in front of you is amazing. We were not disturbed by the building work, although you could sometimes hear it, but it wasn't noisy. Rooms were good, breakfasts as you can imagine were good too. Staff were really nice. The only down side was the lack of local night life, although Pier 17 isn't too far, it wasn't bustling. A good hotel, but I'd probably stay further uptown next time.\n\nReview 43:\nVery, very cool hotel.. Clean with wow factor.. Some construction noise but never a problem.. If you want decent large rooms and worth the cab/subway fare to get to times square. Stayed all over NY and this is the best bar none!!! Could be cheaper though at $499 a night..!\n\nReview 44:\nWe loved the hotel, it was great! We put in for $150 on priceline, and with fees and taxes came to $188. The Valet is expensive ($50.00) but if you go around the corner is another parking garage, charging (7.00) The other thing is that when you get to the room ask to have your room upgraded at no additional charge if possible, in the end we got an suite! The hotel rocks, such a fresh modern look, thats cool and comfy while high class. Also check out Century 21 located next door, our favorite place to shop in nyc for low designer clothes!! !\n\nReview 45:\nAvoid this hotel if you're a light sleeper (unless you get it for 100/night like we did on Priceline). Construction at the Ground Zero site is constant and noisy, although my husband kept saying \"what noise, I don't hear anything.\"\n\nReview 46:\nThe hotel is rated 4 stars...but at best rates a 3. It faces the WTC construction, which is going on from 6 a.m. to midnight. Never mentioned of course by the hotel at booking. Note in room... \"we apologize in advance\" and a set of earplugs. Thanks a lot! But the construction noise was nothing compared to the high pitched whine and click that went on 24/7. Never found the source...and we weren't near an elevator. Awful. Room was small. One sink in bathroom. All in all about the level of a Holiday Inn (only the Holiday Inn gives you more amenities! )...but at a premium price. The restaurant was dreadful and a hamburger costs over $20. The only plus--a nice view of the river. This one is definitely a pass! P.S. I am a former New Yorker and have stayed at many city hotels. This one was a great disappointment.\n\nReview 47:\nWe purchased a room for two nights on a travel service. On arrival the hotel gave us a different (lesser quality) room and said that was their perogative. There is no way that this is a four star hotel. The Hampton Inn at Times square is more comfortable and just plain better.\n\nReview 48:\nStayed here for a few days in June while passing through New York. Its a lovely hotel but I wouldn't stay here again simply because I love walking around central park and Time Square etc but its very far away from all these places and the best shopping. We found it really difficult to get taxis as they all prefer the shorter runs, it cost us a fortune coming and going as all the restaurants we like are up the other end too. We would have stayed in the Waldorf for what we spent on taxis! Its a nice hotel if you wnat to around the business district or ground zero area.\n\nReview 49:\nWhile this hotel was nice, it is NOT worth what they ask for. The beds were not as comfortable as they claim, They charge for items you did not use, such as $7 bottles of water! Yes SEVEN dollars!!! They do not even offer free internet for your $200 a night! Don't stay here... IT'S JUST NOT WORTH IT!! !\n\nReview 50:\nI loved the Millenium Hilton. The rates were great and the hotel was beautiful and clean. Great rates for weekend getaway. Located in the financial district but only a cabride away from main attractions. This location was great because you don't hear the busy NYC streets and sirens. Staff was great. Beware of roomservice and breakfast it was very pricey. I would def stay there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25412, "query_start_index": 25414, "query_end_index": 25414, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 750, 1560, 2443, 2822, 3773, 4616, 5382, 5806, 6180, 7073, 7595, 7906, 8733, 9534, 9943, 10352, 10718, 11100, 11399, 11911, 12964, 13149, 13438, 14043, 14146, 14722, 14917, 15698, 16353, 16716, 16919, 16974, 17736, 18106, 19125, 19619, 19999, 20165, 20869, 21209, 21328, 21903, 22189, 22748, 22992, 23822, 24112, 24698, 25015]}
{"id": "2515820", "pid": "2515820", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was our first stay downtown. We found the stay very nice. The room was on the small side but, very clean and looked newly redone. The LCD TV was very nice and although there is a charge for wireless it was very fast. Be sure to get your players cards as 2 prime rib dinners only cost us $20, tip and everything. We enjoyed this trip downtown, it was very safe, clean and reasonable. We will be back again. Only complaint i guess was when the tour busses arrived the lines at the elevators was 40 people deep, but it disipated quickly when we came back 20min later.\n\nReview 2:\nSpent 5 nights in June here and once again, it was more than we expected. Prompt service at check in, asked and received a room at end of hall. Everything was clean and room was always made up when we returned. Everyone here is very friendly and go out of their way to acknowledge you. Have another 5 nights scheduled in Dec. for our anniversary. Can't wait to get back. No place like downtown!\n\nReview 3:\nLeft wife in hotel room alone, was not a good idea. Ex-tenant was trying togain access to my room and my wife didnt open the door but asked what they wanted. They said they left something behind in the bathroom tissue box. My wife was frieghtened and notified security and the intuders left before security got there. When I returned I was curious to see what was left in the tissue box and found a crack pipe inside. I would have thought security would of check it out but they did nothing. I brought the aritcles to the front desk and my wife was frightened to stay and sleep there. There is no security staff watching the elevators so be prepared to see strangers lurking about in the hoel corridors.\n\nReview 4:\nHave not stayed at this property for many many years. Pleasantly surprised with the room condition. Staff was always great and this time was no exception. Front desk checkin was quick and really really helpful as we had somehow double booked. No issues or fuss was made and credit given for second booking. Small property means faster everything, from checkin/out, to dining wait times, valet service and even getting onto gaming tables of your choice. Definitely will be at the top of our list for our next visit.\n\nReview 5:\nJust wanted to say how much fun we had downtown at the Four Queens! Our Vegas experience was much more enjoyable because of all the friendly staff members at the hotel/casino. We did not stay here, but have in the past and loved it. The dealers and pit bosses were absolutely outstanding. Thank you, and see you in March!! !\n\nReview 6:\nThis hotel smells like smoke in the parking lot, let alone the hotel or the casino. This is an aged, dirty, disgusting place, and is not worth the price. The room has old decor, carpeting, etc., with a running (not leaking) tub that made loud noises in the night. Toilet was cracked, and the bed was lumpy and uneven. Pay a little more and stay on the strip or the Golden Nugget.\n\nReview 7:\nMy 5 night stay at the 4 Queens was GREAT. The room wasn't huge but it was more than adequate for my Wife and I. Room was very quiet, we had people beside us but we never heard any noise from them. Now if you are an early sleeper, I would suggest somewhere else because the Freemont experience is plenty loud 'til around 12:30 A. M. I wouldn't recommend the 4 Queens restaurants, the waitress was friendly but the other staff weren't friendly at all. Food was so so, price was fair with the 2 for 1 specials. Hotel was easy to commute to from airport and to Strip, but honestly who needs the Strip when you have it all right outside your door on Freemont St. Great stay for the price 4-1/2 stars for the overall package.\n\nReview 8:\nIf this hotel were anywhere else, it would be pretty good. Hence my four star rating. The rooms are clean, the staff is helpful, the parking is free, and the location is convenient in its way. The nastiest drawback is that rooms that are next to Fremont Street have all the noise of the Fremont Street Experience. Otherwise a well run hotel. However, it's in a bad location for Vegas\u2014unless you want to be downtown. I did, my wife didn't. She thought the hotel was pretty average. Either way, I'm not sure it merits the $95/night average room rate. Bottom line: if you turn in early make sure you are far from Fremont Street or you won't sleep before midnight. Make sure you score a good deal, because it's not that much better than a Day's Inn.\n\nReview 9:\nThis was the 3rd or 4th time I've stayed at the 4 Queens. It's convenient, the rooms are quite serviceable, the staff has always been courteous and helpful. I like the convenience of many possible casinos in downtown within walking distance. Hugo's Celler, their upscale restaurant equals many on the strip and is a lot less trouble to get into. Service is great. If you're looking for a good deal for your money, this is it. If you're looking for a five star hotel, there are none in downtown LV and you'll be disappointed.\n\nReview 10:\nThis was my first time staying on Freemont Street. The hotel was renovated about 2 years ago. We requested a room not facing Freemont Street since we heard it could be noisy. The room was small but beautifully furnished and the bathroom was very modern. I loved the shower head and took a picture to show my husband so he could replace our old one. Even though we were not facing Freemont street, we could still hear The Freemont Street Experience echoing but we were so tired, we feel asleep anyway. If you want something different than staying on the Strip, go to the Four Queens.\n\nReview 11:\nI selected it for the location at the north end of Vegas. My bathroom had mold on the walls, the faucet was loose from the sink and hung at an angle but it worked, there were hairs in the bathroom that weren't mine, the toilet didn't quite flush all the way, the air conditioner had a choice between freezing and off. My dad's room didn't have mold on the walls, but his air conditioner would only blow medium, and he ran out of kleenex, but the maid didn't put a new box in. The power went off after I took my shower in the early morning. I called the front desk, and they didn't seem to care. They acted as if it happened all of the time. I put my makeup on using my booklight and the closet mirror. They have a half price ticket booth in the casino with very helpful and knowledgeable employees which was useful. I wanted an inexpensive room, and I got what I paid for.\n\nReview 12:\nseven of us ladies, visited four queens, downtown las vegas, in april, 2005. we reserved three rooms, ask for the same floor, now smoking. we good three different floors, smoking rooms, very few towels, not real happy with our rooms. the hall way to the elevator was not clean and was HOT, as well as not able to get ice and vending machines on each floor. I would not stay at four queens again.\n\nReview 13:\nI had my wallet lifted at the hotel in the early morning hours and proceeded straight to the first security guard I could find. He accused me of pandering, and refused to take a statement from me. After complaining he brought me to a secluded spot and called the police so I could talk to them. During this call, two different security guards took the phone from me a total of three times, each time, one of them threatened me with bodily harm. After the phone call, which resulted in the police essentially telling me I had to go to a station to file a complaint, one of the security guards got in my face and threatened me again, and then they escorted me out, all the while continually threatening me with bodily harm. Not only will I never enter that property again, but I advise everyone else to do the same. The place is run by thugs.\n\nReview 14:\nI had to cancel my planned 3 day trip due to medical reasons...got absolutely no sympathy from them whatsoever when I called asking for some help. I asked to speak with a supervisor when it became apparent that the initial customer service rep clearly was not at all interested in offering me anything...got even more of a cold shoulder from the supervisor. Couldn't get a refund...couldn't change the dates...couldn't extend the time for completing the trip...couldn't pay for one night and call it even. If you book it...you are stuck with it! The customer service folks will leave you high and dry!\n\nReview 15:\nIf you want to stay on Fremont St. in Vegas, stay at the Golden Nugget. It's the only decent hotel on the street. The Four Queens rooms are okay but on the entire north side of the hotel, guests have no control over their room heating or air conditioning. My wife was chilled all night and even though we called the front desk twice, nothing could be done about it. Pay a few bucks more and enjoy pretty good luxury and modern, nice rooms at the Golden Nugget. I've stayed at both and it's a world of difference.\n\nReview 16:\nWent to Vegas for first time and after looking for weeks i decided to stay in Old Vegas soooooooooooo glad we did had a great time! So much to see and do all night long. Loved the light show,lots of wonderful street shows (free) just a wonderful time. 4 queens was very nice didn't have to walk a mile to get to the room or anything else will go back very soon. you can't go wrong staying at the Four Queens\n\nReview 17:\nWe stayed at this hotel from 02/16-02/19. We booked through Expedia and got the third night free. Check in was fast. We were suprised how nice the hotel looked. We asked for the coupon book and got it. First thing we did was check into the Player's club and received free gifts. Our room was neat and clean - think Comfort inn or Best Western. We ate at Magnolias with the 2 for 1 coupon and it was okay. Our last night we ate at Hugo's which was very expensive and fancy but worth every penny. Fremont street was great. This is a great place to go if you want to make your money last. We had a blast and would definately stay again! I played mostly penny slots and was able to parlay $20 into $380 dollars (even though I poured it all back into the machines - it was fun). Came real close to winning the Foose Mustang! Saw Gordie Brown at the Golden Nugget - he was great. Ate at the Mainstreet buffet - best in town. All in all a great stay!\n\nReview 18:\nMy family used to stay at the Hilton during our 3-4 trips to Vegas a year. Then we discovered the great 4 QUEENS. Everyone that works at the 4 QUEENS treats you like family. The tables are exciting and the dealers and pit bosses are very accomodating and eager to teach you any game. The restaurants are top notch. HUGO'S CELLAR is a five star restaurant in the basement. The comps are the best in town. The best thing is the safety and security. My last visit I had my purse out in the open and the security people watching in the ceiling called the pit boss and asked them to move my purse so I didn't lose it. We will never go back to staying on the strip. There are also many options of casinos within 2 blocks to walk to for gambling and the exciting Fremont Street experience complete with concerts is outside the door each night. An exciting time and family friendly.\n\nReview 19:\nI have always enjoyed the gaming atmosphere in the Four Queens casino. You have great, friendsly, and knowledgable staff who knew how to keep the games flowing. The casino room itself is bright and cheery, and gave the impression that the hotel room themselves would be the same. Not so fast. I was given a room on the 4th floor of the north tower. When I got off the elevator after checking in at 3 pm, lying next to the ice machine were some dirty dishes, probably from room service. Not a good sign, but nothing to get excited over. Then you notice the paint job on the room doors were of dubious quality, and black marks on the hallway walls were all over the place, and there was a bad patch job of a hole in the wall of my room. When I came back to my room 12 hours later, the same dishes were still next to the ice machine. Obviously, no pride by the cleaning staff to get that taken care of. I will continue to gamble at the Four Queens, but I'll go elsewhere to sleep.\n\nReview 20:\nI will never be back, security and the front desk treated me like a criminal when I forgot my key in the room and needed back in, Rodney specifically was incredibly rude, I can not believe I was treated so poorly by a place that I was paying to stay, seriously very, very, not happy with service and stay.\n\nReview 21:\nReserved a non-smoking room, ended up with a smoking room. Everything smelled like smoke...mattress, blankets, pillows. Moved to non-smoking next morning, black hair hanging on bathtub, took a shower & the tub clogged. Took 3 stops at the front desk (about 9pm) b4 finally fixed. Next day housekeeping left us 3 floor mats for shower towels. Will never stay at this pit again.\n\nReview 22:\nThe main reason that I booked a room at this hotel was because most of the activities that were being held for our class reunion were in the adjacent hotels and bars - really convenient. Staying here allowed us to walk next door without having to deal with traffic and parking. The room is really quite dated and is in need of an update. The bathroom is quite small. Our room was on the fifth floor with a nice view of the huge roof top equipment - oh well, it's not as if we kept the curtains open anyway. My biggest complaint was with the plumbing - the sink and tub have really slow drain issues. I called the front desk to connect me to housekeeping but the woman responded in a sassy tone that I should call building engineering. I said I don't care who I should be calling, just get someone to fix it. Also, the shower head was super strong. I think that's why the tub drain was so slow. I will probably not stay at this hotel again.\n\nReview 23:\nMy family needed a hotel for the Sunday night before Memorial Day. I only encountered very high prices for other properties and came upon the Four Queens for a $50.00 rate. We have not stayed downtown very often and decided to give it a try. Of course when arriving to the hotel Sunday evening downtown was jammed packed. The valet verified that we were going to be hotel guests and then was very helpful with directing us to the front desk. Check in was quick and easy. The room was very clean with a comfortable king size bed and had a nice 32-inch flat panel TV. I was very satisfied with my stay at the Four Queens and would definitely recommend it or stay there again. We did not experience any of the restaurants at the property. The staff that we encountered was very nice and polite. Not a bad way to start off our vacation. GOOD LUCK.\n\nReview 24:\nHad plans to book with this hotel, but ended up staying at The Fitz across the street. The front desk staff is terribly rude, and tried to charge me twice for my hotel room and deposit. Can't tell you about the room quality, because I didn't even make it past the front desk. Casino seemed alright. If any Four Queens management is reading this, you guys really need to work on customer service!\n\nReview 25:\nMy wife & I spent four days at the 4 queens.The rooms were comfortable with a nice king size bed.the waitresses were friendly and fast.Overall it was a wonderful time.\n\nReview 26:\nFrom check in to check out the stay was awsome. We checked in at 7:30PM and sine I am a Diabetic I requested a refigerator for my medicine. We no more got to the room and the refigerator was there. The entire staff was great. The Magnolia was a great restaurant with very reasonable prices. Location Downtown was great. We normally saty at te Golden Nuggett but except for the ladies make up area the room was almost the same. The romms have been remodeled and had a flat screen TV ,new carpet and furniture. We satyed in the South Tower which was right next to the checkin area and casino. We stayed over the Memorial Day weekend and couldn't have been happier. Would definitely stay there again and plan on that on our next trip.\n\nReview 27:\nJust ok, I would stay at the Golden Nugget next time in Vegas. Rooms -bottom end Food - Fair Casino - nice and roomy Location - great for being in the center of downtown Chicago's - outstanding!!! !\n\nReview 28:\nIt was too hot in my room to sleep. Tried turning on the a/c but all that did was push around the warm air. Turns out the staff decides whether or not to activate the a/c for the entire building. They told me to open the window. All that did was make it noisy in the room and draw in the warm air from the hallway. They did offer to move me to the other building but I had to get up in a few hours and by the time I packed, moved, and settled in it would be time to get up. Other than the heat, the room was ok. But it does not matter how nice the room is if one can't get any sleep. Will not stay here again.\n\nReview 29:\nCustomers first impression is front desk usually, besides valet perhaps. I must say this hotel did a poor job! I was quite surprised since their overall rating was a 4.2! The first thing the elder lady with glasses said was ,'Last Name'? No smile..no welcoming feeling at all. I'm not sure if these people are trained in customer service at all, but front desk should be providing the best possibly at all times since they are the first ones to interact with customers. Secondly, on the website, parking is written everywhere that it is free. Think again, if you are driving/rented a car, parking is $3/night. I wanted a receipt indicating that I paid $3/night for parking, and she could not give me one. She merely told me that you can't get out of the parking lot without this yellow pass permit or I could pay the max rate. Next time, I would advise that this hotel should inform everyone the accuracy of what they should expect before catching customers off-guard in having to pay and not have it written everywhere it's 'complimentary'.\n\nReview 30:\nMy family and I went to have a nice dinner and the server and hostest were VERY rude.I was VERY embarassed for my family.Then we had (free) tickets to a comdy show that turned out NOT to be free.They SCAM you on the drinks,and they were Rude to my family and myself.Over half the audiance walked out in the middle of the show.It was a horrible show and experiance.\n\nReview 31:\nJust as most of the reviews state, room is small and dated but clean, staff very friendly, drink service in casino very good, excellent location. For a few more dollars would probably stay at GN again next time.\n\nReview 32:\nRooms were comfortable. They have a daily charge for parking in their garage. Meals in restaurants were good. Would never play there again - slots very tight, table play was brutal, forget comps. - none available after many hours of table play and pretty significant losses (it was as if they didn't track player's cards at all). Noise from Fremont Street in our room was obnoxious, but it was fun to be right at the Fremont Street Experience. Pleasant change from the Strip but will stay and play elsewhere next time.\n\nReview 33:\nlocation is key in this hotel,. however if you like clean rooms you may want to pick somewhere else. Do yourself a favour and stay at the nugget. The room was dirty,dingy,dark and overall unpleasant. Bring you own pillows\n\nReview 34:\nI just spent 4 nights at the Four Queens Hotel and Casino and had a great time. The entire trip was so reasonable and when we checked-in we were pleasantly surprised with a free suite upgrade. Our room was clean, away from the noise and the bed was super comfortable. They have great staff there and a fun casino. For a fun party experience, I definitely recommend staying in downtown Vegas at the Four Queens is wonderful.\n\nReview 35:\nOld outdated and dirty rooms. Dirty hallways, very mediocre look. If your room faces the light show it will be really LOUD every time they perform the light show, which is every hour from 6-2am Next time i would prefer to stay on the strip and go downtown for a while to see the show.\n\nReview 36:\nbooked the hotel via hrs.com for a realy great price. the room was excelent and was better then expected. Any time again\n\nReview 37:\nCheck in was very easy, parking garage with valet parking. and nice clean small rooms but I will not be able to ever stay there again. We were on the 17th floor facing Fremont street and there was music going 24/7 we had attempted to go to bed around 2 am but found out the first night that it was going to be harder than we thought. I would say we maybe got 1 hour sleep the first night and the next night we left the television on to help drown out the music and got about 4 hours sleep. (Mind you I am the one who is able to sleep through tornados). I dont think the music came from the four queens but unfortunately it does affect the patrons. I can only think that this noise is as bothersome to all the other hotel guests all the way down Fremont Street. If you plan on staying and want at least some rest make sure you ask for a room facing away from Fremont.\n\nReview 38:\nWe stayed at the Four Queens 5/7 to 5/11 for our honeymoon and would come back again!. We loved the location best of all and enjoyed the great food at Magnolia's. We got a players club card and took advantage of the great discounts on food by using the card. We got a great rate online with an air package. We had a new room in the north tower on the 19th floor which was clean and comfortable. Yes, the bathroom is small but who cares when you've got live music every night outside and the action that is going on in the casino. This hotel is the way old Las Vegas use to be.\n\nReview 39:\nMy wife and I stayed at 4 Queens for 5 nights in April. We were on the 10th floor or so. The room we got was at the end of the hallway, but the walk from the elevator wasn't bad at all. The room was very clean and comfortable. Our view was over the Fremont Experience canopy on the Fitzgerald's side. I liked that the window opened a little bit to let some fresh air in. We were never in our room before midnight so I can't speak of the noise level from outside. The room did not have a safe so we used the safe deposit boxes at the front desk. This was convenient but I didn't like it being out the open so people could see how much money we were taking with us. If I stay downtown again, I'll definitely consider the 4 Queens.\n\nReview 40:\nWe booked our trip through MLT. We only paid $260/person, which included flight from Tulsa and our room at the 4 queens. Check in was easy, we received adjoining rooms with no problems. Room was on the 14th floor, overlooking the Fremont Canopy. I have no complaints what so ever. It was clean and actually quiet, considering it being allstar weekend. It took about $16 to catch a taxi to the strip, the duece was $5 for a day pass. Did not eat inside hotel. Did go to Tony Romas...It was horrible, food was raw. Loose slots were at the Fitzgeralds. Plenty of entertainment right there, and you don't have to walk far to get to each hotel. I've always stayed on the strip at Imperial Palace or the Riviera, the Four Queens was better, and a better bargain, Save the money for gambling or to see a show(I recommend Princes' 3121 it was worth $125) If you like Prince, but if you cant afford that go see Purple reign the Prince tribute show for 5 bucks!\n\nReview 41:\ngreat staff,great bang 4 your buck. Very freindly and helpful floor people. Liked that Macdonalds right next door for morning COFFEE...\n\nReview 42:\nWe just spent our eight night honeymoon at the Four Queens and loved every minute of it. The rooms in the south tower are very clean and modern. The onsite 24hr restaurant Mangolias was subperb (hint- join the players club to recieve a big discount). I really have nothing bad to say about this wonderful downtown hotel.\n\nReview 43:\nStayed in Vegas from Jan 20 - Jan 24 2008. Stayed at the Four Queens (after staying at the WAY overpriced MGM last time) and found it to be a very nice, wonderful trip. We saved SO much money this time by enjoying all that downtown Fremont Street has to offer. The 4 Queens restaraunts offer discounts with your FREE players card to the tune of $12 breakfasts (for 2 people) and lunches/dinners not much more than that. It was great food also and we ate there a lot! Our room was on the 11th floor and had the most amazing view of the Fremont Experience and Vegas. We took almost a roll of pictures just from the window! We were worried at first (from reading other reviews) that the noise from the street would keep us awake all night, but it was not bad at all. Also, the drapes they have in the room can be shut to black out any light - our room was so dark at night I would almost trip going to the bathroom. Very clean, very friendly, very fun. Everything was lovely, and we will definitly stay here again...and again....and again!\n\nReview 44:\nA lot less than I expected, Desk clerks acted like we came from squalor. Hall ways, and elevator were in need of deep cleaning. Very noisy. We will not do the four queens again, and will not use the trip advisor again. We booked for two nights, but only stayed one. We were not given a check out statement. No refund on the unused night. If I had known that, I would have let a homeless person have it for the one night. But not sure if even be accepted by a vagrant. leemoran@cox.net\n\nReview 45:\nThis was my first stay at the Four Queens. I love downtown and usually stay at the Fitz. but we wanted to try a different hotel this time. Our stay was excellent. We were treated the same as if we were at a 4 star hotel. The rooms are a little small, but not too small. Plenty of room for everything. Bathroom was very clean. The TV's are new flatscreens. We really enjoyed our stay and will stay again.\n\nReview 46:\nMy husband and I stayed for four nights. On check in, I requested a quiet room and certainly received it - we were not bothered by any noise at any time. The room was clean, with a fridge, which was useful for snacks and drinks. The hotel is old and a little worn but is very clean, staff is friendly, the location is great and prices very reasonable. We went to the comedy show and it was hilarious. Won at slots and had a great dinner at the hotel coffee shop, Magnolia. We would stay here again.\n\nReview 47:\nHad an amazing time at Four Queens. Great location. Casinos games were fun and there staff was always around and asking us if we needed anything to drink. Bloody Mary's were really good. Had a lil trouble when we arrived they couldn't find our reservation, someone had written our information wrong but within ten minutes they found it. On our first night near our hotel room, we heard a fight in another room, two men yelling at each other, it was very scary and intense, I for sure thought someone was about to die or something. I almost called security!!! Our room was clean and the view was not so great. Also, I did not like their restaurant Magnolias. Thought the food was bland and cheap.\n\nReview 48:\nHad a great time on Freemont Street. Nice place to stay. Didn't care for the rooms or staff at the Four Queens (rude and not helpful with directions or questions, and the rooms were kinda shabby). The cashiers were very nice... maybe they should work the front counter! Anyway, we will stay on Freemont Street next year, just a different hotel.\n\nReview 49:\nWe stayed at the 4-Queens as part of a package trip. We enjoyed everything about the hotel. Very clean, excellent service, and the staff were there to help us with everything and anything. They even gave us a room close to the elevators to accomadate my elderly mother. We would recommend this hotel to anyone looking for a good clean reasonable priced room. Being on Freemont street was the icing on the cake.\n\nReview 50:\nWe just returned from a wonderful experience we could have had. This was our 1st time visiting this town. the hotel employee's were wonderful, food was great and would recomend this hotel. When I booked this vacation I based it on reviews by other people, they were right, couldn't have picked a better place. I would recommend that since you are in the downtown area, to visit the strip, take the bus $5.00 for 24hrs well worth it, even though it took us 20 minutes we got to see alot. I hope anyone who does book here has the same experience as we did.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28435, "query_start_index": 28437, "query_end_index": 28437, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 757, 1163, 1878, 2404, 2740, 3131, 3863, 4620, 5156, 5751, 6636, 7044, 7897, 8511, 9036, 9456, 10412, 11299, 12289, 12607, 12996, 13948, 14804, 15212, 15392, 16136, 16347, 16969, 18023, 18400, 18624, 19155, 19389, 19825, 20122, 20255, 21134, 21723, 22464, 23428, 23576, 23909, 24958, 25455, 25871, 26382, 27090, 27447, 27870]}
{"id": "310780", "pid": "310780", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nnot worth it!!! We had this hotel booked for several evenings. After the first night, we asked the owners to take a look at the A/C, but nothing was done. Breakfast was OK, but not great except the coffee made for us by the owner. Rooms were quite large, but beds were very uncomfortable. Bathrooms was small even by Florence standards. Owner did give good recommendation for dinner, ZA ZA.\n\nReview 2:\nGreat Location Just returned from a week in Florence at The Hotel Europa - chosen as a result of the earlier reports on this website and we were not disappointed. The location is superb, 5 mins from the Duomo and the main Station, and although it's on the busy Via Cavour, most of the rooms are to the rear so noise is not a problem.Our room was very clean, bright and air-conditioned with a view of the Dome. The family that run this hotel are very friendly and helpful and will do anything to make your stay enjoyable.The one 'moan' I have is that the choice at breakfast was somewhat limited. I enjoy continental breakfasts but would have liked a little more choice of meats and cheeses than what was on offer. Needless to say this is just a minor point and did not spoil our holiday in any way.\n\nReview 3:\nGreat location       breakfast room\n\nReview 4:\nWonderful family-run hotel It was undergoing some construction on the 2nd level at the time, but it didn't take away from our stay at the Hotel Europa. It is family-run, and every member at the front desk were friendly, helpful, and considerate. I think the first floor was recently redone because everything seemed new. Our room was spacious and clean, and the bathroom was more than adequate. The window faced the parking lot in back with a view of the Duomo, so it was very quiet. You can't beat the location--close to all the sights and within walking distance to the train station. Breakfast (mainly pastries) was included.\n\nReview 5:\nThe best buy in Florence This hotel was a great find. The locatiion is great. Every major attraction is real close. One to ten blocks at most. The owner, Gassim, and his daughter Miriam make you feel like family. The same is true for the rest of the staff. The rooms are spacious and immaculate. We stayed 6 nights and will definitely stay here on our next visit to Florence. The daily Continental breakfast was very good and offered an adequate selection which included cereal, yougert, pastries, cheese and numerous coffee selections.In the afternoons the guests gather on their own to chat and sip wine in a second floor lounge area. It's an enjoyable way to meet other guests and rest after a day of walking through Florence and Tuscany.jean  roger, palm city florida\n\nReview 6:\nGreat place to stay Gassim greets you with a smile and will go out of his way to see that your stay is perfect. Davide was also very helpful and responsive. Great location, clean, large room (we upgraded to a suite), lift/elevator and overall a very welcoming and functional place to stay. We would definitely recommend Hotel Europa.\n\nReview 7:\nGreat Value for money, extremely friendly staff Hotel Europa is a two star hotel, but don't let that deter you. I stayed on the suite floor, that has virturally silent rooms (you can only hear birds in the morning), and the whole room is decorated in the same hues, including the hand-painted closet, headboard of the bed, and desk. The room itself was quite spacious as was the bathroom, and very very clean. The staff was very friendly (and will make an effort to greet you in your mother tongue) and made reservations for us at the museum, and circled points of interest on a map, including helpful tips like the nearby supermarket. Breakfast was very good, and plentiful. I would surely recommend this hotel and will return to stay there in the hopefully near future. Neta, Israel\n\nReview 8:\nHated it Cold (no heating in October), unhelpful, lousy breakfast, though good coffee. We checked out after one night.\n\nReview 9:\nLovely Hotel and Lovely People We had an excelllent room, even getting a free upgrade to a suite as my wife and I were travelling with our 2 young kids. The staff were incredibly helpful and pleasant, speaking perfect English.\n\nReview 10:\n2 Star Ask The Right Questions First the good news. Location is great, close to the Duomo and Accademia and some great restaurants. The owners are gracious and accommodating. Now the real news. From an American's perspective this is a solid 2 star hotel. Only rooms on the 2nd floor look like the web photos. The lobby is on the 3rd floor and the entrance via the street, a corridor serving other offices and apartments, requires one to travel on the world's smallest perhaps oldest elevator, 1 person, 1 piece of luggage per lap. The price is right but there are no frills, expect basic and very clean accommodations. A PC sits next to the check-in desk where one can access the internet. Watch for rooms facing the street. The owners recommended a superb restaurant right around the block. If all you need is a reasonable place to sleep, then this is not a bad choice. Buona Fortuna!\n\nReview 11:\nGreat place to stay - recommend it! Just returned from 3 nights here, highly recommended. Very central, 2 minutes (if that) walk south to the Duomo, and an easy walk from train station. We stayed in a pleasant, light room on first floor with a view over a central courtyard - main hotel is on the second floor.The staff at the hotel, Miriam and her family, make the stay what it is. They are bright and cheery, and you get the feeling that nothing is too much trouble, from booking Uffizi tickets via email to recommending restaurants and offering tea/coffee when you arrive back at the end of the day. Beds are comfy, breakfast is standard continental, ham, cheese, hard boiled eggs and cereal etc. If you like a good hotel, with great staff and somewhere you feel relaxed, then the Europa is for you - we'd stay there again - thanks, TripAdvisor, for the tip. PS. Walk with Walking Tours, Via Sassetti; climb to San Miniato al Monte /up the tower at Pisa; drink at hole-in-wall wine shop near Orsanmichele; eat at Trattoria 4 Leoni just south of Ponte Vecchio. Enjoy!\n\nReview 12:\nLoved the Europa! Gassim was Sweetheart and taught me some Italian!The hotel was really beautifully decorated and clean. I had a double room which was more spacious than some other places I've stayed.It was a less than a block from the Duomo and very central to other sights. It couldn't have been more convenient!I was traveling alone, and felt very safe there. I would definitely stay there again.\n\nReview 13:\nI loved this place!! My husband and I stayed here for my Birthday. I have to tell you we love this place and highly recommend it. It is walking distance from the train station. We did a day trip to Venice from there. We loved the shopping close by. The people at this hotel treat you like family. The breakfast in the morning is nice and they have free internet access. The rooms are WONDERFUL. We have no complaints. They even wished me a happy birthday that's how much they pay attention to their guests. It's family owned and run - they are a very nice family and give you great advice and tips. I can't wait to go back someday! We highly recommend it - you won't be dissapointed. Yesenia\n\nReview 14:\nLovely hotel, lovely hosts What a lovely stay! The hotel is in a terrific location and has beautiful Florentine rooms that are kept very clean. The owners are wonderful, and despite a few small problems, they resolved all our concerns and gave us wonderful service. Miriam made reservations for us at the museums, which saved us hours of waiting in line. She also recommended an amazing restaurant, which turned out to be THE BEST food we had in our entire trip to Italy. The price was reasonable considering the great location (right between the Duomo and the Accademia) and the personalized service. I'd definitely go back the next time I'm in Florence.\n\nReview 15:\nExcelent location, wonderful staff, great rooms!!!! I stayed 5 nights at Hotel Julia. The location is great (couple of blocks from the Duomo and Galleria Accademia). The room is enormous (for a 3 star hotel) very quiet and tidy. The staff is wonderful!!! Gassim and his family were adorable!!! Would definitely stay there again.\n\nReview 16:\nExcellent! My wife, 21 month old and I stayed at the Europa for 3 nights in early April and were overwhelmed by how wonderful the hotel staff were. Their recommendations for where to eat were very good. They were very helpful and pointed us in the right direction when we had questiosn. Our room was nicely decorated, much bigger than we expected and was very quiet. The hotel is centrally located and is an easy walk to all major attractions. Should we return to Florence, we will absolutely return to the Europa.\n\nReview 17:\nUnbelievable Reviews... Seriously I've waited for months to enter this review because I didn't want to be unfair. What WAS unfair was paying a moderate rate (over 300 euros/night) for what was possibly the dirtiest, smallest (shower was OVER the toilet) most uncomfortable room ever. The carpet was so soiled we had to wear shoes in the room. Bedspread was dirty. Furniture looked like 1950s motel version. I've stayed all over the world, and still can't believe I put up with this. I can only think the hotel must have been overbooked, and we checked in late, and were given a room normally used for storage. We were tired, and couldn't face switching hotels during high season, so we survived two nights here. The family who runs the hotel was nice, yes, but the conditions were deplorable. I wish I'd pursued some kind of restitution. Even that wouldn't have made up for how awful this experience was. And I brought my husband here to celebrate his 50th birthday. Very sad. I'm sick every time I think about it. Luckily the Cinque Terrre and Rome hotels, with accurate reviews on TripAdvisor, helped cancel out this memory. Live and learn.\n\nReview 18:\nExcellent Location The staff at the hotel were very helpful and the location was excellent.\n\nReview 19:\nGreat Place to Stay       our room\n\nReview 20:\nBudget hotel, spoilt our Florence experience       Nightmare on Via Cavour!\n\nReview 21:\nWonderful experience Everything about our stay was wonderful. The room was clean and spacious. The breakfast was great (the cappuccino maker is out of Harry Potter!). The family which own and manage the hotel (for 30-some years) was extremely gracious. They would do anything for you...I would go back to stay here in a heartbeat. And the prices were very reasonable.\n\nReview 22:\nNot as represented We didn't actually stay at Hotel Europa, we had made reservations for a suite and when we arrived apparently there were none remaining. While the gentleman at the front desk was very friendly and helpful, the room we got instead was not in any way acceptable, more like a dorm room than a hotel. The shower was only 2 folding doors that connected and no basin, water just onto the floor, and if the shower doors were closed you could not use the toilet. The furniture was old, looked cheap, and the hotel did not feel clean. We stayed there only long enough to find anther hotel.The location was convenient, and they did offer guests internet access.\n\nReview 23:\nA homey hotel in the heart of the city My wife and I found this hotel through this website and everything is just like what the reviews say. At first we were a bit surprised by the small entrance and the old elevator, but we felt right at home as soon as we were welcome by Gassim, the owner.All hotel staff are very kind and helpful. Especially, David who helped us get the tickets for a Series A soccer match, which was very difficult to find.We would recommend the suite room on the second floor as it's more spacious and has a comfortable bathroom.\n\nReview 24:\nGreat Hotel We stayed at the Europa with our three kids. What makes the Hotel great is the service and warmth of this family run operaton. The hotel is very central and within walking distance of everything, including the train station. We would easily make the choice to stay there again.\n\nReview 25:\nFantastic location The Hotel Europa is the most centrally located hotel I could see in Florence - about 2 mins walk from all the main attractions. The Duomo, Giotto's bell tower, the baptistry are one way and the Academy Gallery (Home of David) is the other. It is also very central for shops, restauarants and the fantastic market stalls selling everything from shoes to handbags.We had a huge room - 1 double bed and 1 single for 2 people with a view of the Duomo and a big bathroom. The buffet breakfast was great and all served by the incredibly friendly owner Gassim. I would highly recommend this hotel - one thing book the Uffizi Gallery before you go as we missed out !!!!! !\n\nReview 26:\nHome away from home The Hotel Europa is a family run hotel and it shows....we felt safe and at home.....the rooms are lovely especially the suite rooms....we stayed in both the suite rooms and the non suite rooms and we found them both more than adequate....we had a view of the top of the Duomo as well.....the care and pride of place shows......breakfasts were fun especially using the cappuccino machine which Gassim enjoyed showing us how to operate.....simple pleasures!!!! There was nothing that Gassim and Family would not do for us and smiling always.....\n\nReview 27:\nThe Europa was an Excellent base in Florence The Europa was clean, well run and handily situated. The service provided by the proprietor and his daughter was outstanding, in an unpretentious way. We stayed in the normal rooms, and mine was small but very adequate, and reasonably priced compared with other hotels in Florence. The suites on the floor below are luxurious (but presumably a lot more expensive!). Breakfast is a simple continental affair, but the coffee machine made some of the best coffee I have come across. If you want somewhere in Florence which is simple but comfortable, and which is good value then I thoroughly recommend the Europa.\n\nReview 28:\nAll I can say is \"WOW\" From the moment we walked in the door we were treated like family. Gassim the owner had remembered me emailing him and set aside the best room in the house for me. I believe it was room 47 or 27 and it was the one with a balcony (the only one with a balcony on the floor) with plants and flowers and a cafe table overlooking the Duomo. Gassim always remembered my name and was the last one to bed and first one to get up around the hotel. He has really put his heart and soul into the place. And it is very centrally located. It's 2 or 3 blocks to the Accedmia. And a straight shot down to the Uffizi. This hotel is highly recommended.\n\nReview 29:\nFriendly hotel in great location My husband and I stayed in this family run hotel for 2 nights. It is located in walking distance of the main train station between the Duomo and Galleria del'Academia so the location is perfect! Although it is situated on a busy road, the rooms are in the back of the building and we heard nothing but birds and church bells. The rooms are charmingly decorated and comfortable. The bed was good too. Perhaps not up to standard if you are used to top-end hotels but perfectly clean and pleasant. The best part of the hotel however (apart from the location) are the people that work there. They are very friendly and helpful and make you feel at home. We would definitely recommend this hotels to friends and family.\n\nReview 30:\nExcellent Service Rooms were decent and clean. Bathroom was not great at all. Each time I took a shower, I flooded the bathroom floor. However, the service provided from Mr. Gassim was excellent. He recommended places to visit for us and treated us like we were his children. He took great care of us. THe hotel is also centrally located and walking distance to major sites. Will definitely stay here again.\n\nReview 31:\nTop Hotel! What charm and service!We booked this hotel based on reviews already on trip advisor, we were not disappointed! The service was superb; we were greeted with a smile on arrival ;a bottle of ice cold water and to top it all a room with the veiw of the Duomo! I loved the lift, it made me feel I was in an episode of Agatha Christie's Hercule Poirot!The breakfast was good and served with a friendly charm. The position of the hotel is brilliant within close distance of all the sights.The hotel was an oasis of peace in a busy, vibrant and fun city. We will be back. I can't wait! Traveller from Surbiton, England\n\nReview 32:\nFantastic family-run hotel I thought that the service and hospitality of the owners of this hotel was so exceptional that it deserved a mention. The hotel itself is due a bit of renovation and is very basic. It is however extremely clean and is so centrally located that it makes it an ideal budget choice. I have stayed in many hotels of all different levels and I have to say that this has been the most welcoming reception that I have ever had. This was particularly appreciated, as I was travelling on my own. Would definately recommend it to budget business travellers, families and single travellers!\n\nReview 33:\nvery nice hotel       the corridor\n\nReview 34:\nExcellent Hotel in Great Location Fantastic location, great room (suite), amazingly quiet, superb service and very good value for money. Thoroughly recommended.Martin  Ruth Jennings, England\n\nReview 35:\nBest service in Italy First off, the hotel is centrally located in Florence. You are easily able to walk to all major sights. The rooms were clean and comfortable - I would recommend you book a suite for 20E more - definitely worth it. The thing that stands out more than anything was the service. We received the Ritz Carlton treatment as soon as we walked in the door. Gassim, his daughter and staff made our honeymoon quite memorable.the montana's\n\nReview 36:\nLovely place to stay in Florence We stayed at the Europa for 4 nights in October and were very happy with it from the moment Gassim greeted us with our christian names and showed us our room with its view of the top of the dome of the Duomo and the Campenile to the very warm farewell from Miriam when we left. The room was one of the standard rooms on the second floor and had been newly renovated. The bed was large and comfortable, the room spacious with bathroom ensuite, all spotlessly clean.The breakfast room with its 13th century frescoes on the ceiling is very homely and Gassim presides over it ensuring everyone has their coffee or tea as they like it and the breakfast fare is reasonably extensive by italian standards.The hotel is very well located for getting to all the major sites in Florence on foot and is only about 20 minutes on foot from the train station. All in all a great place to stay. Gassim  Miriam are lovely people who make you feel welcome and are happy to help with making bookings, checking train times,etc\n\nReview 37:\nHotel Europa is a best bet We stayed at the Hotel Europa for our 3-day stay in Florence in August 2005. We were hesitant at first, but quickly found the hotel had an attentive staff, a wonderful location, a quiet spacious room (we had a suite room with a private bathroom) with a quaint view of a quiet courtyard.Regarding our room - the bed was firm, the room was quiet (we could not hear any road/alley noise or other guests), the bathroom was larger than some we have experienced in Europe, and the AC worked quietly and efficiently (critical for a visit in August).We coordinated our reservation through Gassim, and he took care of us very well during our stay.\n\nReview 38:\nService with a Smile I cannot say enough good things about the service I received from the Hotel Europa staff (especially Gasim  Miriam). They went above and beyond in making me feel welcome (and helping me improve my Italian), as well as helping me out when a snap transport strike disrupted my travel plans. The hotel rooms were neat, tidy and cleaned daily, the breakfast options were plentiful, and the location couldn't be faulted (right in the centre of things! ).\n\nReview 39:\nLoved Hotel Europa! Great location and friendly staff. Our room at hotel Europa\n\nReview 40:\nExcellent hotel, lovely service! We throughly enjoyed our 3 night stay at this lovely hotel. Warm welcome on our arrival, a complimentary bottle of water was brought to our room which was very much appreciated. Considering it is classed as a 2* hotel, the service and accomodation could easily outdo a 4* hotel.Nothing is too much trouble for the friendly and helpful owners, who went out of their way to make sure we had a enjoyable stay.Highly recommend this hotel; its location is excellent, the service exceptional, and the rooms comfortable and spotlessly clean.We look forward to a return stay.\n\nReview 41:\nGreat value for a comfortable room Hotel Europa provides a nice room for a decent price in the heart of Florence. We stayed in a recently remodeled junior suite, which was comfortable and quiet. The breakfast room and public spaces are well-appointed, and the breakfast is good. The entry from the via Cavour, a very busy street, looks a little dubious, but the main reception area quickly dispels any concerns. The family running the place is very accommodating, and go out of their way to help. For those willing to pay twice the price, there are undoubtedly nicer hotels in town. But for those looking for a comfortable bed, a clean bathroom and a convenient location, Hotel Europa is hard to beat.\n\nReview 42:\nMiriam  My 3 friends and I stayed at Hotel Europa for only 2 nights in May this year, and we were sorry to leave! We were a bit nervous when we first arrived to see the lift...but as soon as we met Miriam all our doubts vanished. She showed us to our huge bedroom...the 4 of us were sharing...and then she gave us a map and suggested places to eat, shopping etc. Mr. Gassim even had a bottle of red wine waiting for us in the lounge! The room was very clean, and the bathroom had a large tub with shower! We were in Venice and Rome as well, and had nice rooms, but they did not compare with Hotel Europa. The hospitality we received from Miriam and Mr. Gassim was above and beyond!I would highly recommend this hotel to anyone traveling to Florence. You will not be dissappointed...this is a true gem!\n\nReview 43:\nA wonderful experience Just returned from a four day break to Florence and we just had to complement the Hotel Europa for a fantastic stay.Miriam and her father Gassim were the perfect hosts, extremely helpful and friendly, and nothing was too much trouble. It was my birthday the day we arrived and after spotting this at check in Gassim delivered a complimentary bottle of wine to our room with his usual smiling face.The hotel rooms are large, clean and comfortable. The location is superb with all major attractions less than 15 minutes walk.Miriam recommended a restaurant called Za Za (and took care of the reservation) and we would highly recommend it to visitors.The hotel is a simple two star with five star service. Don\u9225\u6a9b be put off by the entrance or lift!\n\nReview 44:\ngreat room excellent locationexcellent room (more like 3/4 star than 2 star)excellent serviceok breakfastgood pricefor the room standard and the location, you can't beat this hotel.\n\nReview 45:\nhotel europa i promised myself i would write a short review of this very nice hotel close to the duomo and center of town. while the breakfast left someting to be desired we were able to book a large two bedroom suite that could accomodate our family. this was something of a rarity since we typically had to pay for two hotel rooms on most of our trip to italy and austria. the hotel staff was incredibly friendly, the price was reasonalble and the room we stayed in had a 300 year old fresco on the ceiling! !-- i would definitely recommend this hotel to families that are travelling in florence.mark pinnie\n\nReview 46:\nAt the very least, this place should be rated a 3-star hotel This is a really great hotel in a wonderful city! Miriam and Gassim are true pros at this (and the room for the money is not at all a bad deal) - a wonderful welcome for us, which included a personal tour of the room, a city map w/ all the 'hot spots' circled, and water! All the good reviews on this hotel are true. From making museum reservations (make sure you have them do this for you) to recommending restraurants, and down to the free internet service in the lobby and the wonderful breakfast buffet (fresh hardboiled eggs to boot) - this place has it all! Our only complaint is that the shower in our suite was way too small. We will definitely come back to this hotel next time we're in Firenze, and suggest you stay here too! !\n\nReview 47:\nPerfect Start to Italy We just got back from a dream trip to Italy. Thanks Trip Advisor/members for helping us pick and choose hotels. Just found this site before we left....it really works. Case in point, Hotel Europa. Charming hotel, gracious staff (Miriam and her father were the epitome of class) and central location. After huge days of museums,food gorging and late night walks across the city, the clean, quiet and friendly Europa is what the soul needed. I could go on and on. Book it.\n\nReview 48:\nHighly Recommended We stayed at Hotel Europa in late February and thought it was a great value. The room was large and very clean. Our room was also very quiet. The location of the hotel is excellent -- 5 minute walk form either the Accademia or the Duomo, 10 minutes from Uffizzi. The proprietors were very friendly, spoke English (a + for us) and helped us with museum and restaurant reservations. We drove into town, which was a bit of hassle -- make sure you print the directions to the hotel from their website -- and did not locate any parking near the hotel -- but, we parked along the road in front of the hotel briefly (heading towards the Duomo) and the hotel staff took the keys, called a parking service, and arranged overnight parking for 20 Euro, a very convenient service if you have a car.\n\nReview 49:\nGreat hospitality It wasn't the location of the hotel or the actual room that impressed us the most during our stay at Hotel Europa in Florence. It was the management that made the experience memorable. They always went out of their way to make us comfortable and assisted us in every way possible. My husband and I won't hesitate to stay at Hotel Europa again if we are fortunate enough to return to Florence.\n\nReview 50:\nnice hotel with a lovely view Fantastic hotel with a lovely view, the staff makes you feel welcome. the rooms are spacious.A two-star hotel should be a 3/4 star\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26851, "query_start_index": 26853, "query_end_index": 26853, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "88%", "inner_docs_start_indices": [176, 578, 1388, 1435, 2075, 2858, 3203, 3999, 4129, 4367, 5265, 6347, 6759, 7463, 8131, 8472, 8999, 10154, 10258, 10305, 10393, 10773, 11455, 12020, 12322, 13018, 13594, 14262, 14933, 15693, 16113, 16748, 17367, 17414, 17617, 18080, 19132, 19810, 20293, 20385, 20998, 21712, 22526, 23306, 23500, 24122, 24933, 25439, 26257, 26680]}
{"id": "1770798", "pid": "1770798", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\ni like this hotel,the view of the top with pool at 57th floor.but not really like the bathroom although our room is big the bathroom not have lock just slide door .for asian people is not comfort.overall the room is great.n now they have free wifi too.when its new the wifi must charged but now is complimentery.this hotel have many restaurants with the chef master own the restaurants.n now already have MRT from city to marina bay sands too so its easy to get there\n\nReview 2:\nTheir website is totally misleading and staff incompetent! We visited the skypark at Marinabay sands and were totally disappointed. We were not particularly interested in the view but moreso in seeing the 150m infinity pool and landscaped gardens. When I enquired to one of the many staff wandering about where we go to view the infinity pool we were told the public unfortunately has no access to this area despite what the website states below. \"Also open is the 150-meter infinity swimming pool, the world\u2019s largest outdoor pool at that height. The use of this facility is available to hotel guests only but members of the public will be able to access and view part of the swimming pool deck adjacent to the Public Observation Deck.\" To potential visitors save your money and instead head to the New Asia bar on the 70th floor of the Swiss Hotel. There you can enjoy pretty much the same view in comfort and with a glass of champagne instead of sweating it out in the heat and humidity with only an extortinately priced diet coke and hot dog to keep you company!\n\nReview 3:\nMy stay at mbs was short, nevertheless one of the most memorable i have tried, compared to the other hotels. Mainly due to the service attitude of ALL staffs. Room service was prompt, and service was thoughtful. All the concierge staff are extremely polite and well trained, especially the one who assisted in my checking in at tower 3, by the name of JIA SHENG and GLENN. Their eagerness to provide a world class service portrays a very good image of the organisation, and should be recognised. Not to forget the infinity pool. Will visit this place again.\n\nReview 4:\nIf i go to singapore again i probably check in again, A little to much $ but worth every dollar Good food, nice service and really nice staff! Good advice is to book loong before cose even they have lots of rooms they are fully booked! Strongly recomended! !\n\nReview 5:\nGreat pool and views. But service was poor for a five star hotel. Especially after staying at the Shangri La before changing to this hotel. Long wait for check in, staff screwed up multiple times. I should just stay put at my earlier hotel\n\nReview 6:\nLike I said a place must stay, it is definitely worth the price. We stayed in Premier room's type...breathtaking view from the room and sky park. Rasa Pura Food Court at Marina Bay Sands Shopping Mall is affordable if you don't want to pay so much money for your meal. Don't miss their raw salmon on their buffet breakfast at Rise Restaurant. Definitely will stay in next visit to Singapore..in other words: save money now to spend @ Marina Bay Sands later.\n\nReview 7:\nwe booked rooms to celebrate my daughter's birthday along with 3 of her friends and we had the best time. The room upgrade certainly helped (we were given a 2-bed suite), and the service staff were great especially by the pool. Rated as the best birthday ever by my daughter, my son and his best friend who tagged along too! Next time we would book ahead to eat in the pizza restaurant, but the food court is good and the skating helped us get the children out of the pool. The light show at night was also a lot of fun, especially the bubble machine! We live in Singapore but this trip made us feel like we'd had a whole weekend away. Great job MBS\n\nReview 8:\nMust try the buffet lunch or dinner at the lobby floor.chinese restaurant is worth for taste n value for money.visit the cassino to try yr luck..\n\nReview 9:\nGreat Hotel, Great staffs, Great rooms and brilliant pool with lovely views.\n\nReview 10:\nHad a wonderful two nights stop over stay enroute to Australia. Staff and service were top notch compared to the nonchalent and take it or leave it attitute of the European hotels we stayed. It was never too much a trouble be it the front office, bell desk or the housemaid. Check in staff was very nice and upgraded us to a room facing the city and river. Room was spacious and bath room was a luxury. Lots of high end shopping but very pricey. The resort is a city by itself and busy 24/7. Will definitely return.\n\nReview 11:\nWe were upgraded to a suite on arrival after booking a premier room\n\nReview 12:\nIt was one special time which we will remember forever. All things about this hotel were fabulous. And most amazing thing was swing pool.We love it. If you are going Singapore then this is must stay hotel.\n\nReview 13:\nPl don't come to this hotel it's horrible one to stay they will not gine even drinking water more than 500ml per day. If u want u must pay $6 for 500ml of water. I think it's shame on part we r paying more than $400 per day. I called up the customer manager on this issue the gentleman told tap water is gud to drink. Think is it fair on their part. So think once to gent into such treatment of hotel management.\n\nReview 14:\nTerrible hotel, room is dusty, pillows and carpets have disgusting stains (see photos). For a permium price, I expected a lot better, I was shocked at the quality of this hotel! the staff was super friendly though (especially the filipino ladies), but the buffet breakfast is horrific, check-in was a nightmare (got my room at 6am, I waited 3 hours to have my room ready), and despite having check-in late, they forced me to check-out at 12noon, very nice... fitness center was below average (sauna & steam is too small, can only fit 2 grown men)\n\nReview 15:\nFor all the fanfare and hype this hotel is quite simply not up to the standards of a top quality hotel. The focus is on drawing in people to the venue and operating a high quality hotel is only a side issue. I waited a few weeks before writing this review and cannot think of a single good point. I would not waste my money again.\n\nReview 16:\nIn this world there are many hotels but one and the only Marina Bay Sand Singapore is most fascinating special hoteliers with world class standard. Every night & day you will be touch with temptation though.To say the dreaded words\"see, I told you Marina Bay Sand hotel we stay so champ\". Marina Bay Sand hotel we think that even if it rained that night , it would't have doused our heat feeling ,and we ain`t talking about the weather around this hotel.\n\nReview 17:\nThe view was great! We enjoyed our stay there! The only thing we don't like about the room is the shower.\n\nReview 18:\nAfter my last review for my horrible stay at MBS, the hotel manager Chin Siong Pek, responded immediately. He checked every complaint and responded in a very professional manner. He also offered me a complimentary stay at MBS which was very corteseous for a hotel in Asia. This truly reflect the customer service a hotel such as MBS should have. Since I couldn't come to Singapore, I've asked Chin Shiong to extend his offer for my stay at Venetian LV, which he did. I really appreciate this and would certainly try another stay at MBS to see if they have actually has upgraded & fix the services.\n\nReview 19:\nSwimming in the infinity pool is the only great thing about the hotel, Its an awesome experience Compared to the cost of the hotel rooms, service is sad, took 1.5 to 2 hours to checkin . Also check out is at 11.00 AM while check in is at 3.00 PM for which I had to stand in line and register at 1.30 PM onwards. Even while checking out , waited for the bell boy for more than 15 minutes and eventually we took our luggage ourselves as we were getting late for our flight. For the view , I recommend you take a 20$ ticket to the skypark as a visitor.\n\nReview 20:\nI stayed there for 4 nights for a conference. When i checked in, the queue was long, but immediately, you would be served with champagne. ;) The building was amazing, you gotta to check out the infinite pool on the roof top, it was just incredible! !\n\nReview 21:\nI didn't stay in MBS during this trip (after reading reviews on TripAdvisor) but we did go to visit the SkyDeck. Afterwards, we wanted to get across the road to see the new 'double helix' bridge... on asking the door man the best way to get across, he was unaware. So we went to the conceirge desk who said, just cross at the lights... only there were no lights to cross at. On pointing this out to the conceirge he said, just cross the road then, suggesting that we jaywalk.. a big no no in Singapore since you can be fined for doing so! Service still has some way to go!\n\nReview 22:\nOn a recent trip to Singapore we decided to pay $300 for the night to stay in this five star hotel. What a let down. When the taxi pulled up out the front the concierge just looked at us and never offered to take our bags or direct us to check-in. The room was on the tenth floor and when we entered it was so loud from the traffic noise and we could smell the fumes from the traffic. We asked for another room however they could only offer us one smoking room which stank. We had to ask someone from maintenance to come up and see if they could seal the sliding doors. The Skypark was amazing and the only attraction worthwhile in this hotel. Breakfast was included with our room rate however they decided to charge us for the privelige and I spent another half an hour trying to sort this out with staff at reservations who could not speak english very well. We stayed at the Park Royal in Singapore prior to this and paid $100 per night and the service was 100% better than this hotel.. Don't bother wasting your money staying here.\n\nReview 23:\nroom is just standard, but facilities are good.. i swim each morning, view is awesome, finger food is nice :)\n\nReview 24:\nService was shoddy right from the time of check in. Had to wait 30 mins before u could get a room. On apr 27 morning I had a friend of mine deliver an iPhone charger marked to my attention with my name written on it. I had a long day & at 12:30 in the night go to the reception to collect this package. After an hour of waiting, they still could not figure out if the package was delivered. To top it I had security of the hotel threatening to throw me out. Only saving grace was a well behaved & helpful duty manager in charge. Coffee in the morning was delivered late & to make matters worse, the coffee was spoilt on one of the days. One of my worst experiences with a Hotel. I have stayed in the Best Of Hotels like Four Seasons, The Ritz Reserve, Mandarin but clearly Marina Bay Sands has got to be the WORST till now. They clearly don't understand what service is about.\n\nReview 25:\nThe much-hyped MBS complex in Singapore had a lot to live up to..our stay-cation was during the VERY busy May Day holiday weekend. Check-in queuing (at 3pm) took over 20mins - and even then had to request for a duty manager to resolve a pre-requested items. This was eventually resolved, but most of the counter staff are not very pro-active or empowered. Nice rooms and great sea views (from our 31st floor room), but was horrified to find a large number of cigarette buts left behind in the balcony garden....and this was supposed to be a non-smoking room. The famous infinity pool on 65th floor is great but can get very crowded very quickly. Room service was ok, but extortionate pricing, even for items such as samosas which they would have bought from Little India! Buffet breakfast had a good spread but queues were long... The rooms were all superb and modern - but the very high rates are unjustified. All said, the whole MBS complex is quite amazing: you can easily spend a whole day there. The best attractions are the Celebrity Chef restaurants...don't miss the opportunity to indulge at one of these gastro-heavens!\n\nReview 26:\nWe were desperately looking forward for this trip. When we arrived there, there was huge crowd at the check-in lobby. This place doesn't look classy as we thought. It was very very noisy, just like in the market. During check-in (even during the time of reservation), I requested for baby cot & extra bed. We were not informed whether they are available, and we waited til evening, we were still not informed if we were given that. So I called up to the housekeeping asking for extra blanket, so that I can put my kids to sleep on the blanket on the floor. When the housekeeping guy came, he gave us 3 bedsheets because they RAN OUT of blankets!! And about the cleanliness, this hotel is pretty new, but the bathmat was full of fungus stain!, There were some pee stain on the toilet seat!! I could not believe seeing these and they are definitely not acceptable for such hotel. The valet parking was efficient anyway. If you plan to drive there, go for the valet parking.\n\nReview 27:\nThe facilities were really good specially the view from the hotel. But the services really sucked. We were given fraud information from the staff who checked us in and we ended up really disappointed in our whole stay. It was only up to us who did the stay memorable and satisfying.\n\nReview 28:\nI would say this is one of the best hotels in Singapore ... Had a great experience here going to skypark in the morning and then late nights in casino .\n\nReview 29:\nmandiz, Phil & USA Marina Bay Sands stands out, not only because of the infinity pool atop its 3 towers, or its luxurious rooms, casino, celebrity chef restaurants, adjoining shoppes with a vast array of quality goods, and countless other positive features. WARM, PERSONALIZED SERVICE is what distinguishes Marina Bay Sands from the rest! From Day 1 till the end of our 4-night stay, our extended family of 17 felt the pampering which one doesn't usually get from a hotel as big as this. We loved their welcome drink, signaling the start of a lot of good things to come. Transfers to and from the airport via its bus service were a breeze, with luggages handled efficiently by its staff. Hats-off to AM VWViernes, for presence of mind, calling-in a 7-seater upon seeing that the bus, in which our bags had been loaded, couldn't accommodate all 17 of us along with the other passengers. Thanks to the staff of Marina Bay Sands, we only have good memories of our first Christmas away from home!\n\nReview 30:\nCheck-in procedures is chaotic. It is simply not managed. Nobody really knows where the check-in queue is, so there are multiple queues for multiple counters. Some people knowingly or unknowingly cut the queue, and the receptionist actually closed her queue and told several guests who had already been waiting to go queue somewhere else. There are actually two places you can check-in (Tower 1 and Tower 3). Most people end up in Tower 1 and wait in a long chaotic mass of people at the counter but the queue is shorter and a bit more organized at Tower 3. The hotel staff do not assist guests to the shorter queue. It's embarrassing for such a large reception team to fail in managing basic queue management. Movie theatres have much smaller front desk teams and they can manage the queues better, without the additional frills.\n\nReview 31:\nBeen to this hotel with my hubby for our 1st Anniversary. Totally disappointed with this hotel. We stayed at 16th Floor with sea-view room. Initially we've requested a King Size bed and confirmed with the staff upon check-in but end up we're given a queen size bed. Thou there's balcony in our room, it does not add any credit as there's no lighting and even a chair there !! Staffs in the lobby rather irritating.. Their face looks so stress that makes us does not feel like we're on vacation. Everyone is in their so called proper uniform but they never have a smile on their face. Food choices are so limited ! not even have subway, McD, KFC, etc.. Back to the hotel, we paid for $600++ and surprisingly breakfast not inclusive!!! wat a shock.. perhaps that's called \"Singapore Standard\".\n\nReview 32:\nThis place is terrible - the reception started with a leaking roof, and 30 minutes to check in even though I was the only person in the queue! They gave me a room that is nothing special for a brand new 5 star hotel, but was at least clean. Very basic though. Everything seems to be under construction though!! While I loved the big pool on the roof, overall the \"sky garden\" experience was also terrible, lousy food and drink selection, \"under construction\". The staff seemed totally untrained. The restaurant food was just lousy, but that's typical of a buffet. If you want a nice hotel experience, stay away from this place! They also ended up charging me for an extra drink even though initially I had asked them to take it off. Now I'm stuck having to dispute that charge!\n\nReview 33:\nSorry, we didn\u2019t get any further than check-in (15h00), as after one hour of queuing we\u2019ve finally been told that a) our reserved Horizon rooms weren\u2019t ready and b) the requested and confirmed city view rooms were no more available. (Reservation made and confirmed 4 weeks in advance) As we had no intention to pay SGD 2500.00 for sea view rooms missing National Day Parade we cancelled and left this highly overrated Hotel. What a disgrace for Singapore\u2019s highly valued customer satisfaction policy.\n\nReview 34:\nThe panoramic view of Singapore City from skypark and the pool was great. I captured nice shots of city. Hotel is big and room was cosy and clean.\n\nReview 35:\nWe had a really romantic honeymoon with a really luxurious treat! I highly recommend the club rooms, not only for the rooms and the fantastic view on the bay and city from the higher floors but all the club offers, included in the price! Food and drinks are just TOP! Lovely that at least one part of the pool area is not open to public but exclusive to guests. I've been to many 5 star hotels all over the world but the overall experience at the Marina Bay Sands with the club room package tops them all. Staff was also extremely friendly, especially in the club area.\n\nReview 36:\nStayed at MBS on 12th to 16th July 2011 and to date I am still mesmerized by the pleasurable experience I've had staying there. One of the best decision I ever made and will make sure I go back next time I'm SG bound. All you need in a perfect holiday is in the hotel. From affordable food court to exquisite fine dining. Infinity pool = infinite fun! !\n\nReview 37:\nThis is a whole city on its own! It depends on where you stay at the hotel and the circumstances of your stay, it could be very enjoyable and special. My stay was fabulous, mainly because a group of us were invited to one of the top suites for a few nights: it was fantastic and magical. The suite was very spacious and the amenities were pure luxury. If you are up for a huge splurge do not hesitate! The hotel itself: the pool is really worth the visit, but avoid the weekends when many visitors from countries around Singapore jet-in and the hotel is swamped by people. The first day we arrived there were few people at the pool and we could enjoy it to the maximum. The shopping mall and the restaurants in annex are outstanding and are of the highest quality. The problem in staying here is that you end up not seeing much of Singapore!\n\nReview 38:\nThis is a very large and expensive hotel. Other than the fabulous pool it has little going for it. The lobby and ground floor are like a railway station, service is average simply as there are too many people and the atmosphere was non existent. It was like sleeping in a mall. Rooms were large and the view lovely but there are many other options in Singapore that offer much more bang for ones buck. Our stay was affected by being significantly overcharged for our room.\n\nReview 39:\nThe Marina Bay Sands is an Iconic landmark in Singapore and that is all. Its a tourist attraction with minimal levels of customer service, unhelpful and rude staff. A total waste of a trip and extremely disappointing. The management of the Marina Bays Sands need serious customer service training. nothing is delivered when requested. Restaurants are full (due to iconic attraction only) and overall service abysmal. I shall go back to Shangri La next visit.\n\nReview 40:\nWe stayed in a suite on 53rd floor.the room was great, the view was amazing the shopping was impressive but the rest is \"crap\".we have just spent 4 weeks in Sth Africa staying in luxury accommodation this hotel would not rate at 1 out of 5 in comparison.we arrived after a 10 hr flight,the que was long at reception the service was appalling,we were given no advice on facilities nor were we told what Tower we would be accommodated in, they were only interested in pushing the never ending que through.it is like a jungle in the foyer.people push past you trying to fight their way to the lifts. We decided to have room service, the person delivering the food was embarrassed to inform us that they would not allow to have it charged to the room. There was no turn down service. In the past we have stayed at Raffels and St Regis,without exception they are far superior in every way..\n\nReview 41:\nWe stayed here for 2 nights when visiting the city of Singapore. We were told that the check-in queues could be horrible, but we had no problems waiting for a few minutes to get our room. We were given a room on the 25th floor with view on the other side of the harbour where lots of construction is going on. We didn't care about it, because we didn't spend a huge amount of time in the room, we prefered to be by the AMAZING pool on top of the building!!! Our room had every feature you expect from this hotel, kind off Las Vegas Style with large bathroom. It was clean, service was good, we were really happy! The breakfast buffet in the lobby (Rise) was huge and served international breakfast with good coffee, fresh juices, you name it, they had it! This hotel is a must see + do in Singapore!\n\nReview 42:\nBooked 2 premier rooms for 3 nights each. When checked in at 3pm, we were told both rooms were not available despite showing them the confirmation letter. We were given Deluxe rooms which are a downgrade and they promised to change the room the next day. On the next morning, we were told that the rooms we initially booked will be available after 1pm. When we collected the keys at 4pm, they said one of the rooms wasn't available yet because the guest hasn't checked out yet. They asked us to wait until 8pm. When we came back from dinner at 9pm, the room was still not ready and were asked to wait for another hour. We at last got the key of the room that we booked after 31 HOURS!!!!! This is really unacceptable. It may be recorded in the Guiness book of records as the longest waiting hour for a hotel room after you check in.\n\nReview 43:\nI booked 2 Horizon Premier rooms and 13 Horizon Deluxe rooms with this hotel for 1 night on 9 Aug 2010 to reward my staff for National DaY celebration. We have email confirmation from the Sales Manager, Mr. Daniel Koh for two connecting rooms and all the 15 rooms with skyline view to watch the fire works at the end of the National Day Parade. But when we checked in on 9 Aug, we were told there was no confirmation for the two connecting rooms and they could only gave us rooms facing the sea which will not be able to watch the nigh fire works. We were very disappointed that the hotel did not honoured their promise to their customers. We will not return to this hotel. I have send a formal complaint to the Sales Manager and Front Office Manager, Mr. Amber Andrews. They only apologised and did nothing to pacify their failure to keep their promise to customers.\n\nReview 44:\nAs a local, I have had my fair share of staying in some of the hgh end local hotels here in Singapore. Marina Bay Sands for me will be the one and only which I will recognise henceforth. Superb surroundings, fantastic staff, brilliant accomodation and the best home away from home. No second thoughts or distractions in future when it comes to a hotel stay in Singapore! Period.\n\nReview 45:\nWe stayed here last week for one night only for a birthday treat. First visual impressions are amazing, however, that soon changed at check in. Customer service needs to be improved immensely and the hotel are missing a few tricks. Lots of things are missing which would add so much value and also comfort. We had a premier room which was very impressive and we were over the moon with it. Swimming pool also amazing, however, we didn't like the fact that we got turned away at the cafe on the roof because we weren't \"VIP\". The hotel is a great icon but sadly, it's got a long way to go to match the Vegas hotels in so many ways.\n\nReview 46:\nThe hotel is still having major teething problems, which seems inexcusable as they are still charging S$ 500+ (\u00a3250+) for basic rooms per night. Fundamental hotel services are still not working i.e. my room had not been cleaned when I arrived. I stayed for 1 week because of a conference, however next time I come to Singapore I will definitely stay somewhere else. I reccomed strongly that you avoid this hotel if possible.\n\nReview 47:\nAn Amazing hotel with wonderful and friendly staff. When ever we travel if going via Singapore this will be our home away from home. Will return again just a great place. Will recomend to our Famil and Friends.\n\nReview 48:\nI personally do not like massive hotels but...this one is very good and the rooftop infinity pool is fantastic with bar and restaraunts\n\nReview 49:\nPros: - huge rooftop infiniti pool with waterbeds and fountains - gracious service and attitude all throughout the facility - food court in mall is not bad, and good value - convenient supermarket in mall for snacks and drinks Cons: - remote location, nothing within walking distance. 10 min walk from MRT. $3 taxi surcharge - casino claims to have a dress code (although i did see guys in shorts). they really should just do away with the dress code altogether.\n\nReview 50:\nI have read the negative reviews here and had some mixed feelings before I checked in. But I have to admit that there was nothing that was really bad. I used the laundry service and some other Concierge services and they were all satisfying. The staff was also friendly, so all-in-all very ok. The only thing is the location. Marina Bay Sands is a bit from the city and I haven't found a convenience store at the mall just next to the hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26676, "query_start_index": 26678, "query_end_index": 26678, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 655, 1733, 2302, 2572, 2823, 3292, 3953, 4110, 4198, 4726, 4806, 5024, 5449, 6008, 6351, 6818, 6936, 7546, 8108, 8371, 8956, 10004, 10126, 11015, 12156, 13140, 13435, 13600, 14605, 15448, 16252, 17042, 17555, 17714, 18296, 18662, 19516, 20001, 20472, 21370, 22182, 23027, 23907, 24298, 24941, 25378, 25601, 25749, 26224]}
{"id": "2515577", "pid": "2515577", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the MGM signature when we went out to Vegas for a family wedding. The room was absolutely marvelous and comfortable. The only thing that was slightly inconvenient was the distance from the MGM Grand Casino ( our tower distance made it a good 15 minute walk back and forth, which didn't bother too much unless I was wearing my super high heels). And it's not in the center of the strip, but again, didn't bother me too much. A majority of the rest of our party was at the Bellagio, and based on service and value it sounds like we made out better than them in every way.\n\nReview 2:\nI booked this hotel last September Simply because of the umbrella situation around the pools as I have very fair skin and require a lot of shade from the sun. Well much to my surprise I was asked for 20 dollars if i wanted an umbrella! Has Anyone here heard how bad the sun Is for your skin! To make matters worse we were charged 22 dollars per night for the use of the amenities for which we had to pay an additional 20 dollars for an umbrella! Total ripoff! Beers are 8 dollars each so found the whole experience outrageously expensive! We will not be back to the signature! We had to go all the way over to the MGM grand so that i could use an umbrella for free! UNA ireland\n\nReview 3:\nwhile in general it seems like a nice hotel, the top three or four floors are plagued by noisy roof top ventilation equipment that makes you shudder in your room day and night. Management couldn't be more unhelpful. is that the kind of management you want to deal with. Platitude deliveries? It was my second and last stay there.\n\nReview 4:\nI had stayed there in 2010 and loved it then. Wow, what a let-down. The tub jets spouted a brownish crud, and we noticed upon arrival that the sheets were wrinkled and did not look fresh. We called room service, but surprise! It was after 4 PM, so room service was closed. Instead we had a phone number to call, where we were invited to leave a message (call never returned, of course.) So we made do with the sheets, and stuck to showers, as we were afraid to catch something nasty from the tub. I would give it a zero, but that's not an option here. Obviously, the Signature doesn't count on return business any more. Fine with me, this is not the only lodging option in Vegas.\n\nReview 5:\nWe stayed 4 nights at the Signature. Dec 9-13, 2007. The rooms are beautiful. Nearly or about as nice as the rooms in the Venezia tower of the Venetian. The Sig is better however because of the kitchenette of our Junior Suite and the whilrlpool tub! Front desk staff was helpful, prompt, curteous. Got great service from them! The balcony is also a great amenity. The walkway that leads to MGM Grand is a great help. The three towers of the Signature are pretty far away from the MGM but with the indoor moving walkway it only takes 3-5 to cover the great distance. The Monorail station is also really really close once you get to the MGM Grand. You can make it from your room to the monorail station within 10 minutes! I would definetely recommend this place and would definitely stay here again!\n\nReview 6:\nDespite loving the room in the new Signature we were very disappointed with the overall service of the staff and management. Granted it was our first stay there as we usually stayed in theHotel or Wynn so they did not know us, but a 5 star hotel like that should be way more friendly and helpful - even to first time guest. So I do not recommend it at all. Stay in theHotel or the Wynn\n\nReview 7:\nThe Signature at MGM Grand has become my \"go to\" hotel for relaxing or business stays in Las Vegas. I stayed at The Signature during a business trip a few years ago and recently with my wife for a quick one-night stopover. The hotel offers a more relaxed and clean version of Las Vegas. For starters, there are no casinos or smoking in the hotel area. However, those standard features are just a short walk away in the MGM Grand. The rooms at The Signature are larger than other Vegas rooms with a sitting area, small kitchen, large bathroom, huge tub and two-person shower. The only downside is the limited restaurant options in the hotel (not including attached MGM area) and the fairly long walk to the MGM. Once you're used to it, the walk is not bad. However, the first time over to the casino can seem lengthy. I once found a beer cart along the way to help provide refreshments for the journey.\n\nReview 8:\nThe room may have been nice, but our coach was stained, none of the phones worked and to top it all off our room had BED BUGS! I would definitely stay clear of this place if you want good service. We couldn't even order room service without \"giving a message\" and waiting for someone to call us back. The WORST service I have had at a hotel.\n\nReview 9:\nI agree that this hotel is an oasis of calm. Nevertheless it was never intended to be a hotel. Pools are ok but gyms small. Service is average and rooms spacious. Nothing is that terrible but why have balconies without patio furniture? Terrible views over parking spaces even from the best PH suites. Reception closes at night in Towers 1 & 2 you need to walk. Rooms are tired. Carpets old and Internet is slow. Finally, the place lacks character there's nothing happening here Las Vegas style nor any style...\n\nReview 10:\nAs noted: elegant, quiet, clean, modern, a bit away from the strip, separate entrance, etc. The rooms are nicer and bigger than typical Vegas. Great to have a separate pool, great balcony and nice room. Just understand that these rooms are privately owned condos that you are renting. Not that it impacted my great stay but it may have an impact in 12 or 24 months as this property and individual rooms age. You would Never know that this was not a true hotelif you didn't see the private safe in the room. I dare you to find a bettert value right off the strip.\n\nReview 11:\nWe selected this \"hotel\" based on past Trip Advisor reviews - and it was a major mistake. This is a property best suited to longer stays and for those who want more of a base of operations, not a short vacation in Las Vegas. In making my reservation I requested a high floor, and a balcony -- we got a low floor, no balcony. The did change suite, but still no balcony. We were in Tower 3, only one of three towers where the pool was actually open. However there was nothing else -- NO food options available, deli in Tower Two -- with diet cokes at $4.00 to give an example. There is a kitchenette area and visitors staying longer headed out to local grocery stores for supplies. Only redeeming part was we could also use pool at MGM Grand (at Signature, there is pool only, no snacks, drinks or other amenities). To be fair, we were in the tower farthest from the MGM but the walk was only about five minutes (and I'm NOT a fast walker). But this place is DEAD. Stay away...\n\nReview 12:\nThis is my second time staying at the MGM Signature and I have to say I will be back. I rented directly from the owner who I found on trip advisor and had a pleasant experience. Paid via paypal and had a very easy checkin. What I love about the signature is that the service is great, the rooms are very well appointed and the hotell is non smoking. Your in Vegas but removed enough that you can relax. This trip we stayed in a tower 2 penthouse studio and it was wonderful. You can pay for maid service but since we were staying for just two nights we decided we did not need it. Last time we stayed in tower three. There is a walk to get to the casino so beware... But we didn't mind. In fact I liked not being as close to all the gambling. The price per night was also much better than any other rate I received... I am thinking that is because of the major convention my husband was attending. I give this a true five stars! !\n\nReview 13:\nLet me start off by saying I love the MGM signature! I have stayed there many times before and the experience is fantastic each time. Going through luxury suites international was a bad idea. We arrived early and was told we had to call them directly to see if our room is ready. MGM has nothing to do with them so there goes he customer service. I called and the girl said we can't check in until 3pm. Seriously?! We already valeted our car and now have to wait in the lobby with our luggage for 2 hours. You will be treated differently when going through LSI as MGM's hands are tied. MGM needs to ditch LSI because they're tainting a good name and reputation.\n\nReview 14:\nWe have stayed at MGM Signature a couple of times over the past year and each time we found hotel and services absolutely great. It is a VERY nice hotel with VERY nice rooms. That is the good news. Unfortunately both times we were overcharged on our credit card after we had checked out (double billed room, extra food charges). I had to spend huge amounts of time for both instances to get the matter corrected. Their attitude was that they were doing me a favor by correcting the improper billing - no apologies, transferred many times, 20-30 minutes on hold, \"not our department\", etc. Like I said, it is a great hotel and I do know that mistakes happen, but I just can't help but feel that there is a hidden layer of sleaze in the back room. We will NOT be staying at the Signature again.\n\nReview 15:\nI'd seen all the good reviews about this hotel on TripAdvisor so thought I'd give it a try as Sky Lofts were full which is where I stayed last time. It's a great hotel - nice decor, all the facilities you really need - the only drawback is that it's such a trek to get to. Now I'm a pretty fit guy, but I have to admit it did get a little dull walking backwards and forwards between Signature and the MGM. The service was pretty good on the whole. Check-in and out was a breeze. The only issue I had was when the wireless internet went down in the room and I contacted the front desk. The girl I spoke to was really not very helpful at all. In fact she was pretty rude. Really wound me up - so I had a massage at the MGM Spa to get over it. Would I stay there again. Hmmmmm - maybe - the walks not enough to put me off but there are lots of great hotels in Vegas and I fancy trying another next time.\n\nReview 16:\nThe rooms are like a big oversized high-end Westin.Maybe even a step above a Westin. Wetbar area ,LG large Lcd television, Small flat screen TV in bathroom.Terry robes. fully stocked wall kitchen(expensive blender ,stovetops,toaster,dishes,utensils,microwave,good size small fridge ect.) High quality furniture,Sitting area that seats four people. nice sized desk. Big bathrooms with seperate big tub and nice glass enclosed shower. And these rooms are the studio rooms which are the smallest. They are about 650 sq. ft.!! Also good wine/cocktail glasses in room and wall art good quality. I-Pod decks bedside 3-telephones (all cordless)And to top it off a good sized Balcony outside(no chairs) to sneek a smoke.Rooms are all non-smoking. For what Wynn charges $250-$325/per night this place is just as good,if not better.$175-$250. Tower 2 and Tower 3 are a little bit newer than Tower 1 (6 months). I think all of these studio rooms are King bed only.The beds are high quality also. The couch in the sitting area may fold ou to a small double bed. Ask if you book a studio room.\n\nReview 17:\nA great place to stay. Me and three of my best buds went to Vegas for a fellas trip. We had a blast. The hotel is alway imaculant and the service is incredible a must stay. We stayed in a Jr sweet on the 26 th floor with a walk out balcony, which was huge that overlooked the pools and the strip. Our balcony also included a amazing and awsome view of the mountains. The room itself was very spacious and the tv in the bathroom was a nice addition. Perfect location to go to the party and then relax once the party is over. I most defiantly will be staying here again.\n\nReview 18:\nWell, we had a suite with everything needed, Excellent room and kitchenette, good bathroom and balcony with strip views. Good service, excellent checkin, all facilities available. An observation (not criticism) from Signature Block 3 it is maybe 10-15 walk with travelator into MGM Casino area but well worth it - you just need to understand the nature of Vegas. Hence a quality location and prices with no complaints at all. We had a snow delayed flight of 2 days and another room was sorted out with no problems. MGM is our favourite location in Vegas, the facilities are numerous. This was a good location for New year celebs on Strip, but remember it is VERY busy and crowded at that time! !\n\nReview 19:\nThe room was very very nice and no complaints about it at all, that's the plus. The downside to this hotel is that it's a very long walk to the strip from here, at least 15 minutes. The internet connectin rarely worked at all. Around the pool, the best lounge chairs are all \"reserved\" and you have to pay $20 to get one, desbite the fact that they sit empty all day long. I can't recommend this hotel at all... the worst thing being that it's a long walk to where you want to be on the strip, and the internet connection. There realy isn't anywhere close by for breakfast etc. other than a place in tower 2 with bad coffee. Don't stay here....\n\nReview 20:\nThis was our first trip to Vegas, and we decided to stay at the Signature due to many positive reviews. We were very pleased with the hotel. The staff was very helpful, and friendly. The room was wonderful, and we had a great view of the strip. There were a few minor issues on our first night: broken light bulb, tv reception was wonky, and the toilet backed up. The problems were fixed right away. With all the walking that we did the travel to and from our hotel to the strip began to wear on us. Looking past all the minor issues, the trip was great and we loved Vegas.\n\nReview 21:\nThis hotel is amazing. Our room was a suite with balcony overlooking the strip. The room was fantastic had full kitchen and was really quiet.Huge bathroom with jacuzzi. Could walk to the strip through the MGM or go down the side road and be half way along the strip. The pool area was great. Staff were courteous, knowledgable and helpful. We would thoroughly recommend this hotel.\n\nReview 22:\nOriginally several years ago chose the Signature because it was for adults only, had a secure entrance, and was quiet. It is no longer any of these things.\n\nReview 23:\nNice hotel, but it needs entertainment. No shows, restaurants, slots, table games, theater, or anything. The rooms were nice. No complaint there. It's just not on the main strip, and the walk to get anywhere is just too long. Its a nice place, but not what we were looking for on our weekend in Las Vegas. Nicer than a cheapo motel, but not as fun as one of the big themed resorts. We'll just stay elsewhere next time.\n\nReview 24:\nOur first stay a year ago was great so we chose to stay there again and was not let down. This place is great, great service, great rooms, great location. One thing that I really like about the Signature is that check in is hassle free. You dont have to wheel your luggage through a casino to hunt the elevator to get to your room as you do almost all others. There is a gate at the entrance and you must slide your card to acess the walkway from the MGM Grand in order to get to the property, so there is security and privacy. IF your not staying there your not getting in. Room service is great and compared to most, price is not bad. IF you are interested in more information, please emial me. I highly reccomend this to anyone and I WILL STAY there again my next visit to VEGAS.\n\nReview 25:\nThe valet and check-in were flawless and the rooms were well appointed and spacious. However, the overall stay has been quite disappointing. My room had no housekeeping. I rang for the room to be cleaned that evening and for the coffee to be replenished but did not receive any service. I was moved to a clean room instead and was told they didn't have enough staff to clean all of the rooms. The room I was moved to had a damaged light fitting that was about to fall off. Also the quality of the stay depends on who else is on the floor. You will hear any noisy guests as the doors do not appear to be sound proofed.\n\nReview 26:\nYou\u2019ll have to watch them. I had a stay 2 nights, get a 3rd night free deal but even with paperwork and names of the people I talked to and even though it had been an e-mail offer sent directly from them to me, it took me an hour to get them to honor it. However the hour I was there, every single person that checked in had some kind of deal for something, drinks, whatever and every single person had to fight hard to get them to honor their own specials. I travel for a living, go to Vegas at least couple times a year for work. Really great place, 35th floor Strip view with Jacuzzi and kitchen. Can get a private cabana at pool, might as well, you\u2019re paying that resort fee. The fight ruined it though. They were just going to leave me high and dry but I finally prevailed upon them to do the right thing and they did. Never saw anything like these people, even in Newark (my personal standard for a hassle when traveling). Plus they try to make you feel cheap to honor their own deals. Give me a break.\n\nReview 27:\nStayed her Feb 29-March 2, 08. Nice rooms. Longish walk form MGM grand(everything at MGM is a long walk). This hotel need guest relations training from front desk staff. It took forever to check in, a number of folks had to WAIT past 4:30 pm to check in, when in fact rooms were already clean but housekeeping had not communicated nor had front desk staff really double checked on rooms. Thus the guests are inconvienenced. But of course they are all over you to check OUT by 11am on day of check out. Funny how that works. Would not stay there again.\n\nReview 28:\nMy main concern was that upon arrival, we were informed that there would be additional charges of $20 a day. Apparently this was to cover use of gym, wireless internet and in room coffee bar. This seems odd considering that other hotels I have stayed have only charged for internet, and this was optional. We booked here because we felt the price was good, but after factoring in the additional charge we could have stayed at a comparable hotel else wear for less. The accommodations were nice. Flat screen TV and jacuzzi tub were the most notable. Kitchenet had just about everything you might need to cook. Covered walkway to the MGM Grand Casino was convenient, but still a bit of a walk if you plan on returning to your room several times a day.\n\nReview 29:\nSecond time at the Signature. Great hotel. Rooms are large, clean, and well-maintained. It is quiet (no rowdy kids running the hallways at 3AM, which happened to us when we foolishly stayed at the Mirage). Easy walk to the restaurants & gaming area of the MGM grand. The first time we were in Tower 1; this time, in Tower 3. I am disabled and so I was a bit concerned (after reading some of ther reviews on here) that the walk from Tower 3 would be challenging - but it's not at all. I'd guess that, from Tower 1, it took me about 5-7 minutes from room to MGM; and maybe 3 minutes longer from Tower 3. The deli in Tower 2 (Delights) is clean & the food is fresh & good. But we do most of our eating outside the hotel. We use it as a place to get away from the hurly-burly of Vegas - and it is perfect for that. 5 stars, definitely.\n\nReview 30:\nHaving a hotel fetish is hard since I like the best places.The room was beautiful with a nice but unfurnished patio ,although the building I was in had no restaurant. or bar. So at 1 am- I called to see if I could still get food in the restaurant 2 buildings away.They assured me I could so I went there and even though they were open for food they said no after I walked there . Then they asked my most hated question! Who did I talk to? Who did they think I talked to ---MAdonna , who's concert was the very best. by the way. They suggested room service. I really came to Vegas to sit in a hotel room. NOT The bed was the worst I have slept on in many years.I called the desk in the am to see if I could change rooms They seemed unaffected by my diccomfort and no room change occurred.Basically they said all the beds were the same. If you really want to stay at Signature bring your own bed and food.Have fun.It is still Vegas .I can't wait to get back to Bellagio!! !\n\nReview 31:\nThis is a beautiful spacious hotel with enormous quality and excellent service but--and it's the biggest but possible--On one side is the 24hr Airport and on the other the 24hr building of the Planet Hollywood building with beepers going night and day.The Triple Glazing can't keep the noise to even tolerable levels,I can only suppose that the other tripadvisors who rave about this hotel are sufficiently intoxicated to sleep through it as there can be no other possible answer.Do not stay here if sleep is a priority!\n\nReview 32:\nWe visiting Las Vegas with our two teens. While we wanted to see a lot of the GOOD stuff in Vegas...we really wanted to shield our girls from the BAD stuff in Vegas. We chose this hotel because it was smoke free and casino free. The location is still good to walk down the strip. Loved the starbucks in the lobby for breakfast and the kids loved the pools too.\n\nReview 33:\nThe room was great, the front desk staff was very helpful, but we encountered a few problems There was broken glass and cigarette butts littering the balcony. Two phone calls were required to get it cleaned. Small pieces of glass were evident after the cleaner left. They swept and mopped, but never vacuumed. Our lunch dishes also were still in our room, despite returning at 8:30pm. We had called to have them removed after our meal was finished. One of the showers in our suite also didn't work. The staff was generally very nice and the room (despite the problems) beautiful, but I'm not sure I'd come back. For the money, it needed to be better.\n\nReview 34:\nour stay was 09/17 till 09/24th. We checked in on the 17th and checked out on the 19th as we drove to Orange cty to visit family. Got back on the 20th and checked in until the 24th. Beautiful surroundings very quiet when in your room and great view. The pools are private and there are two per tower. My complaint is the resort fee's. I had paid for my trip in advance so when I was told there was 25.00 fee for a lounge chair cushion!! certain rooms at the tower is managed by a different company so anything regarding your room you dont deal with the front desk you need to call the management company and they send someone to take care of whatever your room need may be. I would stay there again.\n\nReview 35:\nNew and very well-maintained property. Rooms are spacious and immaculately clean with professional staff. Really nice to stay off the strip for a bit of peace and quiet, and check in separately from the craziness of the main MGM front desk. It's about 10 mins walking from the strip depending on which tower you're in, going through a covered passage, a largish mall and restaurant strip and then the casino floor - expect to come out smelling of cigarettes despite staying in a non-smoking property. My only complaint is the compulsory $20 'resort fee' for wifi, newspaper and two tiny bottles of tap water - after tax is added onto this, plus the normal room rate, it feels like total nickel and diming. Why can't they build this into the room rate? ?\n\nReview 36:\nMy husband and I stayed at signature September 22 to the 28th. This is a quiet, smoke/casino free hotel with excellent service and within a 10 minute walk to the strip via moving pedways and the MGM grand. Rooms are spacious, and we enjoyed the fridge and microwave with the well-equipped kitchenette. Only Valet parking was available and it was very friendly and efficient. Pool area very quiet and clean. We would definitely stay here again!\n\nReview 37:\nWe stayed at the Signature for one night on our honeymoon and wished we'd stayed longer! We had a junior suite which was massive and included a jacuzzi. The hotel even provided us with a bottle of champagne and chocolates to welcome us on our said. We would definitely recommend staying their although can't comment on the pool and other facilities as we were only there for the one night.\n\nReview 38:\nStayed here in 2009 and came back this year.The carpet in our room was very dirty. The Internet was so slow that you could not use it at all! This hotel like Las Vegas as a whole is in decline.\n\nReview 39:\nThe Signature at MGM Grand is one if the nicest and cleanest hotels I have ever stayed at! We thoroughly enjoyed our trip and hotel stay. The hotel rooms have everything you would need, it's like being on vacation with all the at home luxuries! I would highly recommend staying here. We liked that the hotel was non-smoking because we do not smoke. The customer service at the hotel was unbelievable. All the employees there were very accommodating in helping us with directions, extending our stay and answering all of our questions.\n\nReview 40:\nMy wife and two small kids, 2 & 4, joined me on my business trip/spring vacation for one week. Accommodations were excellent and totally exceeded any expectations we had. Staff was very helpful and friendly. The one-bedroom suite was a perfect size and filled with modern amenities. The only bad thing I could say was that the coffe pot was not a full size but everything else was so good that it didn't really matter. Location was great, just a short walk to the Strip. The pools were awesome and we were provided with access to the pools at the MGM as well. Overall, a great stay and if ever in Vegas again, this is where we will consider staying.\n\nReview 41:\nVery dis-appointed from the time we got there.We travel to LasVegas at least twice a year, so we are very up on what the proprietors call the comp game.If your new to LasVegas or Gambling in general,it's specials that you get when you return and stay at their properties or dinners being paid for , etc. Because of our previos trips, we were entitled to a free return flight, if we stayed with MGM in April 2009. We passed up a lot of other comp deals for this one in general, but when we got there, they were honoring the free nights,but not the return flight.It was listed in their computer in our reservations,but no matter what or who we talked with,\"stated that it was a mistake.So I mentioned the fact of what we had passed up for this and after all the hard times, we ended up changing Hotels and Treasure Island still gave us our Free nights and $175.00 play and eating comps, plus they gave us extra meals and we are now being given 3 comp nights from the new buyers of TI.\n\nReview 42:\nWe stayed at the hotel for 3 nites. Overall, it is a nice hotel. It's almost at the end of the strip.It's a good walk from your hotel room to the buffet. The buffet was so-so except the desserts. Pools are great. It has a nice lazy river.\n\nReview 43:\nWhat I hate about Vegas hotel is walking through the crowded casinos with the lingering smell of smoke and bad perfume/cologne. The Signature has its own private drive way entrance and separate valet service for each building. Checking into the Signature was a breeze because the staff is very helpful. We stayed in the one-bedroom suite which has 2 full bathrooms, separate living room, and kitchen! Overall we had a enjoyable weekend at the Signature Hotel.\n\nReview 44:\nWhen we pulled up you could tell this was no ordinary hotel. The staff was great and the lobby area was clean and welcoming. This hotel is a short walk to the MGM (by tunnel). We got the one bedroom suite. Fully stocked kitchen, jucuzzi, two restrooms, comfortable bed, living room area, the works. The only problem is the balcony window was dirty. On my final night, I heard some gang talk at 2:30 a.m. with the chant \"whats up cuzz, f_ _ _ you N_igg _. It last 20 minutes and no sign of security. However, Im convinced by my overall experience that that final nights problmes was the exception to the norm. Overall, I would recommend for an upscale alternative to the other highend hotels.\n\nReview 45:\nRoom is nice, well decorated, quiet and comfortable. But: 1) the view is non-existent 2) it is fairly distant from the strip 3) service is poor: 35 minutes to bring your breakfast, need to call them twice to get housekeeping service done, etc. 4) limited amenities available at the hotel (you need to walk to the MGM, so what's the point?) I was quite disappointed and surprised to see it #2 in the Tripadvisor listing. I visited a friend of mine at the Mandalay Bay hotel and thought their suite was much nicer than mine at the Signature.\n\nReview 46:\nNice place... BUT not impressed at all. Probably never go back. Check in was at 3:00pm, we weren't able to get into our room until 5:00pm! Only had one set of towels, called three times asking for someone to bring more towels. Had to go down to the desk and ask for some. Maid brings up ONE set again, which she left on the bed. You would think if there are two people, you\u2019d get two sets of towels. Didn\u2019t help to complain. No maids ever came to our room, even when we left a mesage to clean the room.\n\nReview 47:\nWe didn't know we were to be in the towers as we booked MGM. At first we were to be in tower 3 but were moved due to our objections. Even tower 1 is too far to walk to anywhere. After leaving your room, down the elevator, across the lobby down three corridors and three moving sidewalks, you must walk through the food court and shops clear to the front of the casino. Not user friendly. The $15 service charge a day is ridiculous. We asked if we could decline but no, .....company policy. For this you receive a 75 cent USA Today, a very small bottle of water, local calls and internet service. All of which are usually complimentary at most hotels. At check out, we asked if our bags could be sent to the front lobby of MGM as that is where we would be picked up. Front desk said no problem, but bell woman said no, we are a seperate company...what is that all about. She got very upset and wanted to know who told us we could have our bags sent to main lobby. Strange. Too far to walk. Not worth it.\n\nReview 48:\njust back from 7 nites at the signature this was our 5th time in vegas and this was by far the best we have stayedin we were in tower 3 on the 26th floor in a 1 bedroomed suite the rooms were clean and spacious,with a balcony,although there was no furniture out there very quiet,no rowdyness it is a ten minuite walk to the mgm but we didnt mind this a word of warning...get your groceries etc when you arrive as it can be a pain carrying food every day back to your room no papers delivered you have to go down to reception for them anyway....to sum up,we will be returning to the signature,all in all its a great place to stay,clean ,quiet,comfortable and relaxing\n\nReview 49:\nThe Signature Towers at MGM is my \"go to\" hotel. I have referred numerous friends and they have always been happy with each of their stays. You can always find great deals at VRBO.com. Although these are indiviudally owned units, you still feel the luxury and service of a nice resort. There are 3 towers, each with their own pool and jacuzzi. To get to the main area of MGM Grand you need to take a long hallway (with a moving walkway). I highly recommend you take a pit stop at the bar setup in the middle of the walkway and meet David the friendly bar tender. You can choose from Jr. Suites or Luxury Suites (with a separate room). The Luxury has a full kitchen while the Jr. has a kitchenette. You don't feel overwhelmed at the Signatures that you are in Vegas yet you are close enough to jump into the action. I HIGHLY recommend this location.\n\nReview 50:\nWhat people do not understand when they reserve a \"luxury\" room at The Signature is that they are staying in someone eles's condominium. This means that a private investor owns your \"hotel\" room and everything in it. This includes the glasses, dishes, blender...etc etc. The owner would also own the diswasher in the suite IF there was one. The truth is that there is not a dishwasher in your suite or even on your floor. How do I know this? Because I waited half an hour to speak to a mangager about why our glasses had other people's lipstick on them the day of our arrival. The manager explained to us that the glasses were property of the unit owner and NEVER left the room to be cleaned in a dishwasher, unless there was a difficult stain. Glasses that have not been washed properly in months or may be even years?!?!? Now that is what I call \"LUXURY!\"\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32833, "query_start_index": 32835, "query_end_index": 32835, "truncation_seperator": "... 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{"id": "677598", "pid": "677598", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe staff and service in this hotel are unparalleled in their incompetence. Adult pools are not informed, no towels are ever at the pools. If you want to stay on the beach you have to chase someone down to get chairs and bring your own towels. There is nothing upscale about this hotel. A significant portion of the rooms have a view of the getto or an atrium. The overall design is extremely poor! Poolside food is inedible!!! Do not ruin your vacation, stay anywhere but here!\n\nReview 2:\nArrived at 12pm, was told room not ready. Kept going back and forth till 4.30 then finally it's ready. Got to the room city view even though was charged for an ocean view suite. Went back to front desk request a manager. She apologized gave us an other room bay view on the 11th floor worst than the room before city view very warm because it's the roof top. Even though she was told we are going to check the second room, they didn't wait. The room was sold. Finally the manager made a magic and got us the ocean view room at 5.30pm. Got to the ocean view room had only one robe, no extra sheets for the pull out bed,no extra towels no extra nothing i had to write a list for house keeping and I am paying for an ocean view suite. We travel a lot but very disappointed with this hotel.\n\nReview 3:\nI am writting this at the moment I am staying at La Concha in San Juan. While it is a beautiful hotel and the staff is very nice -- don't rent a room here if you expect to sleep. The lobby, with a huge bar, faces the pool and open courtyard which the rooms surround. About 10:00 p.m. the music begins blasting (not loud, bone shattering, literally window shaking volume) vibrating throughout the entire hotel. It was so bad the manager agreed to move my room to another area away for the noise and to comp the room for the night. We had this conversation at 1:00 a.m. first in the lobby (at the checkin counter) but then we had to move because we couldn't hear one another over the music.\n\nReview 4:\nConsidering we extended our 7 day stay at the La Concha to a 10 day stay we highly enjoyed our experience. It was made even more enjoyable by a staff member of the hotel, Omar, who went above and beyond to make sure my partner and I always had a drink in our hands and something to snack on. His great service made for an even more relaxing and enjoyable experience.\n\nReview 5:\nMy boyfriend and I travelled from NYC to PR for his bfay. Our stay was short...only 4 days, Mon-Thurs, but we had a good time. First bit of advice, don't stay during the week, especially if you're a young couple like us. There's nothing to do during the week at night. Hotel was good. Rooms were ok...food was ok as well. My fav part about the hotel was the service. Felix, especially was the best! He told us were we should go, restaurants we should try, and was very personable. My least fav part was the power outages. It happened twice for over 8 hrs at a time. Very frustrating... Also don't go during raining season or hurrican season. Just not worth it.\n\nReview 6:\nI came here with my sisters to relax. We are all in our 30s, My younger sister was scheduled to leave tonight but called the airline and changed her flight to the first one out this morning. The facilities are beautiful and the staff is very friendly. I knew that the lobby turned into a club on the weekends so we requested and a got room away from the lobby. The music was still so loud that I thought that someone had left the radio on next to my head. This morning, I was woken up sometime near 6am by someone yelling into a microphone followed by \"eye of the tiger.\" The music hasn't stopped and I'm guessing will continue until early afternoon. Apparently there is a triathalon going on with the hotel as the start/finish. If I had known in advance what time the festivities were starting or even that the event was taking place I would have been more forgiving about being woken up before the sun. I would not recommend this hotel for a weekend getaway for anyone who is a light sleeper or plans to go to bed before 2 am.\n\nReview 7:\nI've visited San Juan several times in the past year and highly recommend La Concha. I just returned from a two night stay from a weekend birthday celebration. The concierge is incredibly helpful; helped my boyfriend put together a surprise gift of flowers,cake and wine together upon entering the room and even asked if we wanted to be upgraded to a suite! The breakfast buffet is a great way to start the day, pools are open 24/7 and service is wonderful. Having stayed at the Ritz and San Juan Hotel and Casino previously, I can confidently say that La Concha beats the \"best\". They provide an excellent combination of customer service while giving you plenty of space and privacy. There are plenty of small shops on the street parallel to the beach that include good local food restaurants, boutique shops, a walgreens and a dunkin donuts. Rooms are very clean and modern and offer a great room service menu. I could go on forever about this hotel. All in all, if you're looking for a great, modern hotel on the beach with great customer service while not being suffocated go with La Concha...it's the BEST!\n\nReview 8:\nI've been meaning to write this review for awhile. We love the hotel - it's very boutique chic which matches the overall vibe of Condado beach. The pools and the beach were very nice. The food was a bit pricey but well prepared. The lobby area was fun, the drinks were great, the hotel was pretty clean...the only thing is that housekeeping only changes the sheets every 3 days. I kept requesting that our sheets be changed but when we'd return after being out all day, they never were. We were there for 4 days! It was very annoying!...We always shower before going to bed but still there's nothing like fresh sheets when you're on vacation.\n\nReview 9:\nThis is definitely one of the best hotels in San Juan. Having to travel throughout the Caribbean quite a lot on business, I try to pick a different hotel most months. This is definitely one I can become addicted to. Chic new interiors, great ocean views, in a really great neigborhood (Walgreens on the corner, about 2 blocks away). The staff is super professional and nothing was too hard for them to arrange. Rates could be a bit better, but for the amenities (great gym, heated pool, onsite bar and restaurants) I don't mind paying. Get a room on the ocean side. City view is pretty busy/noisy.\n\nReview 10:\nThe music in the lobby was outrageously loud. Even on the 9th floor at 1:00 in the morning I could hear it in my room over my TV. I've stayed at La Concha before and really enjoyed it but they seem to be going down market and focusing more on the club scene in the lobby than the hotel component.\n\nReview 11:\nGot an ocean view room with a corner balcony. Really the nicest room at this property. There are few rooms with balconies, so if you can upgrade to a corner, it is worth it. The conceirge lounge is large and very nice. The main pool is nice and there is also an adult pool which is a nice added feature. The best part of staying here is the waves were incredible at the small beach. Had a blast just riding the waves with little effort. The water in the ocean was warmer than the pool and the waves are amazing. I am told it is not a private beach but the only folks I saw using it were hotel guests. It is small but did I say the waves were a blast. I am told the Thai restaurant across the street is amazing but we did not have time to try it. As stated in other reviews the suite had a wonderful bathroom, Aveeda shampoos, a fridge, microwave, etc. which was a nice feautre.\n\nReview 12:\nIf you like blaring, thumping techno music rave parties every Friday and Saturday night, overpriced restaurants with bad service, rooms with minimal furniture and ridiculously saggy beds, \"business center\" that charges $4 per page of outgoing fax, then this place is for you. I prefer comfortable beds and a quiet, peaceful check-in process (yelling over the rave music for half an hour to the front desk clerk was not an auspicious start). This hotel did nothing for me - I guess because I'm not the young/sexy kind.\n\nReview 13:\nThe incredibly loud amplification of music in evenings echos trough the room. I you are hoping to sleep, give it away. The staff will tell you it is just for one night - until the next night. Give this place a miss. The place needs to decide if it is a pub or a travellers hotel.\n\nReview 14:\nThis is a pretty hotel, well designed, relatively new stuff (and Aveda products for shampoo etc). But it does not inspire fondness. When we arrived, we were given a king bed, even though we asked for two queen beds in advance (these beds were not officially confirmed in our reservation, tho we called in advance and were assured we would get what we wanted). Even after complaining to the manager, we were not moved into a room with two beds till two days later. We were, however, upgraded -- which was a nice gesture, but inadequate under the circumstances. Since we came with two rooms, we were told that two rooms would be upgraded, but when time came, only one was upgraded. Beware: if you are noise sensitive, the rooms facing the street are thumping till well after 4 am on the weekends! There are clubs at and near the hotel and music blasting from cruising cars. This is not a tranquil environment.\n\nReview 15:\nWent here for a stag for 5 nights, had the best time ever, made tons of noise and partied hard! The location was on the rodeo drive of San Juan with shopping and awesome food steps away from la concha. The best way to cure a hang over was to chill on the beach. Beach chairs n umbrellas are free of charge if u are on the beach. Staff was awesome! Best I've ever dealt with and Jonathon helped us recap what happened to our buddy on night number two which nobody remembered..he was really helpful, the staff was awesome and most of them knew us by our first names which was awesome lol...this place is huge and our entire group will be coming back again soon but with our girlfriends also... Most memorable trip ever, awesome and very helpful staff..Guys will fall in love with all the beautiful girls so if ur bringing ur wife or girlfriend bring a dark pair of shades so she doesn't know who ur lookin at. One word sums it up for this place... Beautiful!\n\nReview 16:\nI am here at the hotel now and felt the need to share with everyone, what a complete and utter disappointment this hotel is. First of all, it is located right across the street from a night club which blasts music until 4 am on Friday and Saturday, and it is the loudest thing you have ever heard. Sleep is not an option. The pools are quite small and there is a small beach area littered with seaweed (not the hotels fault, but they certainly don't seem inclined to clean it. And the prices are off the chart. $16 for a burger at the pool and $13 for pancakes in the morning. That is just a sample. And the concierge service is anything but helpful. I have stayed at many hotels around the US and Latin American, and this was one of the worst experiences I have ever had. I tried to discuss with one of the managers, Michael [--], but he only made matters worse. He is completely and uttlerly useless. How he still has a job in the service industry is beyond me.\n\nReview 17:\nIf you want to wait hours for what you need, stay here, if you have tons of money to spend in order to be treat right then stay here, if you want rude employees then stay here, if you want a noisy place then stay here, if you want to keep calling house keeping for everything that the room is missing, then be my guest and STAY HERE. This place even get flooded when it rains!!! If you want Good service, nice people and have peace then stay away.\n\nReview 18:\nFirst of all be aware of all the additional taxes when you book a room. We were here after Christmas through Jan 1. The room, ocean front was ok buy not up to over $600 value. The room cleaning was not done until late or they even forgat to do it. First night, the towels were missing ; the food was so so and pretty expensive especially the breakfast. For NY even we asked if we need a reservation, we ended up standing up and looking at the people, mostly outsiders, having their own bottle service tables. The hotel not very.considered to its guests that also paid a lot of money to enjoy its facility . Overall la concha renaissance is not really up to the standard of a renaissance hotel. Not coming back.\n\nReview 19:\nLa Concha is a great hotel. We got there early and they had an available room and let us check in....oceanfront, just like I requested. The room was clean, view was fantastic (5th floor). The bed was a little on the soft side so we kept waking up throughout the night, every night. Also, the handheld shower was springing a leak and because there is only half a shower door(they had this in a hotel in key west too, I don't understand the concept), if you moved the wrong way, the whole bathroom would be wet. But that's pretty much all I have to complain about. The staff was courteous and friendly. My husband got a nasty sunburn and the poolguys immediately offered him aloe. The concierge desk recommended great restaurants and even the guys getting the cabs for us were super nice. I would definitely stay here again.\n\nReview 20:\nWe recently stayed at LaConcha for a 5 day family vacation. The hotel was outstanding in every way-it was clean, had a helpful staff and the pool and beach were great. It was convenient to walk everywhere-Starbucks and Dunkin Donuts are close by as are some outstanding restaurants. We stayed in the new suite towers and the rooms were spacious and clean. The WIFI throughout was a plus.\n\nReview 21:\nSimilar to other poster, had unfortunate impact of staying at property during the storm. Hotel had a limited generator for lobby and hallways. No power nor hot water in rooms. Ironically, other Marriott 2 blocks away and other Marriott properties on island had full generator power. Hotel proactively offered nothing, had to escalate to get any resolution. Hotel neglected any customer satisfaction efforts during this 55+ hour outage. Nothing was offered up to any guests. While hundreeds of people gathered in lobby, to wait things out, everyone was left to pay full price on drinks and food.\n\nReview 22:\nThe hotel is beautiful-3 pools, 2 hot tubs, amazing outdoor area, right on the beach, beautiful, trendy lobby bar with great music and excellent service. The room was very modern and clean. The food at the pool side restaurant was great, so was breakfast. Our only complaint was the front desk. We had a problem with our reservation and the staff was unwilling to help us until we contacted Marriott's corporate offices. Then they delayed/botched our housekeeping requests for towels and blankets. The last straw was when they errouneously called us at 6:30a.m. on Saturday for a wake up call! Two days later they called the room at 9:30a.m. to advise us of a fax received the day before, and to confirm the 11:00a.m. wakeup call. I'm still not sure if the staff was rude or just incompetent, but either way their service was consistently terrible. If you are staying in a hotel in this price point, I would recommend trying el condado down the street.\n\nReview 23:\nThe staff was really welcoming especially Felix. He was very friendly and sociable. Great person to greet the guests as they come in..... Great hotel...location, accomodations and the view..... Nice pool areas.... We thoroughly enjoyed ourselves....\n\nReview 24:\nThere were a few snags with the hotel but not worth mentioning.. What I will mention is how good the staff is... Particularly Ismary Rivera. I cannot say enough about her... She is truly a gem, a genuinley nice, happy, personable person and she is what made our stay enjoyable. If you go to Solera Restaurant, please ask for her... You won't regret it!.. Thanks Ismary!!! Good luck with everything!!! By now you should be with LaConcha for about 2 months now...keep doin what your doin! !\n\nReview 25:\nit was horrible im from mexico i never meet sombody like the man of service at the beach i never gone forget his name, is luis and he supouse to be the supervisor i hate his the treatment please do someting i never gone recomended the hotel to nobody\n\nReview 26:\nThe most overpriced hotel I have ever stayed in. It is definitely not worth it. While the housekeeping staff was nice, the hotel in general is old, dirty, and in disrepair. The beach has been washed away. Pools seem dirty/cloudy. The concierge staff was overwhelmed and ill informed. As a frequent traveler, I've had my share of hits and misses - this hotel was an immense disappointment.\n\nReview 27:\nPlease do not be fooled with the lobby appearence. This hotel has horrible rooms. The rooms are so small and compact. My husband and I are staying here right now and we are considering going to another hotel. As for the food, my husband ordered the pizza which cost $16 and he got a stoffer frozen pizza. I ordered the salad and it was missing 2 out 5 things it came with. Our room is connecting room in which u constantly wake to a slamming door. We do not know why we were given a connecting room but here we are. We have stayed in the Condado hotel and casino and had a fabulous time EVERY time we stay there but they were sold out. Please do not be fooled About the private beach. This Hotel is NOT worth the stay.\n\nReview 28:\nValet service guys are great! Felix is very professional, courteous and always aware of what the customer needs. He's an asset to La Concha. Doorbell guys are great too. I believe his name was Johnattan, he's was very professional and provided great customer service as well. Thanks! R. Irizarry\n\nReview 29:\nChecked in at 3:30. Surprised to find dried blood splatter on the bathroom floor. We were unable to change to a comparable room but the front desk manager said the floor could be cleaned right away. So, we asked them to do so and bring sheets for the sofa bed while they are at it. So, we go down to the pool for two hours only to return to the blood still on the floor. Finally, get sheets an hour later. By this time it's our daughter's bedtime so we raided a housekeeping cart and cleaned the blood ourselves. One star is a generous rating for this self-catering hotel.\n\nReview 30:\nMy husband and I liked everything about this hotel. The decor, the staff and not to mention the lovely blue water. Would love to go back!\n\nReview 31:\nwe were amazed by the warmth of the house staff as we arrived from the SJU airport -- even though this is a \"big\" hotel on Avenida Ashford in the Condado area of San Juan, the welcome from the doorman to the front desk was warm and cheerful, as if we were the only guests at their little country inn! The room was wonderful with all the big city comforts including an iPhone charging center, and floor to ceiling windows looking out on the beach (which made it a premium room). The building itself is testimony to the concrete industry of 1958- remember little Puerto Rico was competing hard with big Cuba in those days for the tourist peso! The grounds, bars and restaurants were lovely - but above all staff enthusiasm made it special. This is a Marriott hotel so remember your guest points!\n\nReview 32:\nWe booked a New Year's Eve meal at the Voga Restaurant in this hotel. I was sent an authorization form telling me that they needed a credit card number to hold the reservation but that I wouldn't be charged. At the end of the meal, I was presented with a credit card receipt. Again, was told that this was the actual amount owed. IMAGINE my horror and disbelief when I received my credit card statement a month later, only to find out that I had been charged twice. They have not answered any of my calls, or my emails. AMEX keeps trying to get a-hold of them, and no response. This is a terrible way to run a business. BE WARNED\n\nReview 33:\nThe hotel looks nice when you show up, but disappoints on almost all counts going forward. Service is lousy...example, asking for a towel in the late afternoon at the pool, and the attnedant hands us two towels from the used towel bin. Tried to get a towel at the beach, and the attendant looks as if you're requesting some sort of miracle. Food was mediocre. Ordered some chips with guacomole and the chips came coated in oil, literally. Would never come back. Only good thing i can say is that the rooms were decent...that's it.\n\nReview 34:\nMy husband and I decided to stay here on our way home from a BVI sailboat/resort vacation. When we arrived we were asked if we were here for \"THE FIGHT\". Since I had to walk out of the movie \"Rocky\", we said no. Problems: 1. No amenities in our room, not even soap. Call the front desk. 2. Tried to sleep with pillows over our heads, but the \"FIGHT\" from Las Vegas was being broadcast in ultra volume on a big screen by the pool. Call the front desk at 1:30AM. Called 8 times. No answer. 3. Husband gets dressed and goes to the manager who apologizes profusely. No other rooms available. 4. Get to sleep at 2AM. 5. Cheerful wake up call at 6AM 6. Have to take a shower and wash hair. NO HOT WATER! 7. Get out of freezing cold shower... no hair dryer. Call front desk. 8. No creamer for in-room coffee. Call front desk. When we checked out, they did not charge us for the room. Take your chances!\n\nReview 35:\nWe went this time during prom season where there seemed to be a lot of parties. The hotel itself is beautiful, the suite only tower is new and really nice. The staff was a little inconsistent this time but overall it was okay. Good location to many of the other hotels and decent restaurants and a $20 cab ride to old San Juan. The beach is really nice as well.\n\nReview 36:\nStayed at this hotel for a business trip but went early as I had my wife with me. Was not told about the existence of a concierge lounge even though I am a Gold Marriott rewards member. When we checked in we had to wait until 6pm for our room to be available. Housekeeping was sketchy at best. some days they would leave washcloths and some not. Never left an extra toilet paper. Had to wait until past 30 pm for the room to be cleaned even after calling housekeeping twice. Will not go back to this hotel if I return to San Juan. Stayed at the Ritz-Carlton in San Juan in December and it was much nicer\n\nReview 37:\nJust returned. We hated to leave. True there was construction that started early in the morning, but who wants to sleep in when the weather is so beautiful outside. Besides if you open your window the sounds of the ocean tune out the construction noise. Stayed at the Marriott last year, which was also nice, but highly recommend this hotel.\n\nReview 38:\nLa Concha is definitely a work in progress. The hotel is beautiful though and the staff was exceptional, especially the Manager Marisabil. The lobby is very contemporary with an expansive bar in the middle of it. The pool area was just beautiful and I loved the idea of the lounging couches... Our room was an ocean view, no balcony, a good size and also very contemporary. We had an amazing view of the ocean. The bathroom was adequate, and the bed was comfortable. There was an issue with the air conditioning, but other than that it was a very pleasant room. Our room opened up to construction, but fortunately there was nothing going on, on the weekend. We had no issue with the noise from the lobby, and if you like night life this hotel is definitely a hot spot. For one night pre-cruise it was a nice hotel, but I can't wait until they have completed their construction, and worked out some of the kinks, because its going to be a magnificent hotel. I will return when it is completed.\n\nReview 39:\nIve gone to many different hotels, right now Im at another one with my colleagues and we keep talking about how awesome was La Conchas @ Puerto Rico. I dont know what makes it so special but definetly people like Coral from the lobby bar crew, make you feel at home and special. You just need to tell them what would you like to eat and even if its not possible, they will make it happen. Everytime you go to the lobby they will treat like a special guest, Im telling you the servers and the bartenders are awesome. When I had trouble with room service I just needed to go to the bar and they knew how to put a smile in my face. Im really looking foward to go back and take my family! I love Puerto Rico!\n\nReview 40:\nI made reservation two months ahead of time, called in on the day of our arrival to let the service desk know that our flight was delayed and that we will be getting in much later than anticipated. When we showed up at the hotel we were told that the hotel was overbooked for the night and there were no rooms available! They weren't even going to come up with alternative accommodations for us because \"we just had reservations and were not charged for the room!\" I actually had to call my credit card company to find out that they did actually charge my card! What a horrible way to start the vacation! We ended up staying at a different hotel, which Renaissance paid for, but it was not at all what we expected from our one day stay in San Juan.\n\nReview 41:\nWe stayed here for 4 days at the end of a transatlantic cruise and will return again next time we are in San Juan. As we checked in we just mentioned that we had a problem with our flights home, before we had unpacked they phoned for more details and within half an hour they had resovled the issue. All the staff were great nothing was too much trouble. The Oyster restaurant was expensive but all the others eating areas were priced as per local spots. Don't take a taxi from the hotel, 20$, for San Juan old town, go to the bus stop and a taxi will stop with other fares on board and offer you a deal, 3$. The bus is only 75cents but they never seem to arrive till you get into the taxi. The room, complete with mini kitchen was perfect.\n\nReview 42:\nIt was our first time in San Juan but the La Concha resort was a fabulous place to stay. It felt like we were in a posh Miami resort with free cabanas on the beach, multiple infinity pools, and great drinks. The rooms were very clean and modern. And the concierge was very helpful in helping us coordinate excursions and give us directions around PR. There are also high end shopping strips near by and some great restaurants. The small place across the street had some great mofangos!\n\nReview 43:\nStayed in a brand new 1-bedroom suite built just last year. Walls were scuffed up, paint was chipped, shower was stained, windows had fingerprints, carpet was dirty, furniture had food all over it that wiped off easily with a cloth. This place spends way too much time being cool and way too little time keeping up their hotel-- partially because there aren't many better choices in the area. Maybe a little competition from the brand new Vanderbilt opening up next door will force them to re-consider there attention to detail.\n\nReview 44:\nNot a great stay for us... This is a beautiful hotel that had a prom the night we were in town after our cruise. They let the prom run wild all night long ..so loud we could not sleep. At 6 in the morning there was 30 kids in the pool screaming and yelling. When we complained they said \" there is a prom at the hotel\" as if it was ok to let loose. they bought us breakfast unfortunatley it was the worst buffet I have had and when I went to get some more food the pigeons on the patio swooped in to our plates....What a day\n\nReview 45:\nWE decided to spend Christmas in SanJuan with our teenagers - what a wonderful choice it was! The hotel was lovely, the room was spacious- we had booked a junior suite, but when we went to check-in theonly available were with just a King size bed...the front desk quickly moved us to a room with two queen - not full- size beds with an ocean view to compensate...it was a agreat room the standard rooms must be oversized the bathroom was roomy and we had a lovely view. Service was a little slow in the poolside cafe, but we enjoyed everything else about our stay - even though lots of other guests were REALLY obnoxious about \"reserving\" pool chairs...we went down to the beach and LOVED the ambience\n\nReview 46:\nThis hotel is awesome. The pictures from their website is exactly how the hotel looks. From the minute we stepped out of the taxi, the customer service was magnificent. The food at the different restaurants located within the hotel was delicious. The hotel staff was very accommodating and pleasant. I would definitely recommend this hotel to everyone. I plan to travel back in a couple of months and there is no other place I would stay.\n\nReview 47:\nI absolutely loved La Concha. The friendly staff and the very modern and contemporary style made this trip wonderful. There is so much to do in San Juan, that we didn't even get to see to entire hotel property. Booking online with Priceline made the vacation very affordable, and we got a great Ocean View room. The bathoom was really sexy...but you have to get used to the 'girls gone wild' shower with no sliding door. It just has one glass panel. The only complaints I had is the fact that we did end up paying a resort fee that of course is not mentioned upon check in. And parking in the city of San Juan is very limited. So if you drive, just know that it's $15/day for parking. I would strongly recommend this hotel to others!!! Oh and thank you so much to the activites coordinator for hooking us up with the San Juan snorkle and picnic package. It was cheaper booking through the hotel than it is when you search online, and it's worth every penny! My boyfriend and I love La Concha. Can't wait to go back!\n\nReview 48:\nWe stayed at la concha renaissance hotel in the condado area for two nights before embarking on a cruise. We stayed in a suite the first night with a city view, the room itself was immaculate, modern and very fresh looking. After American airlines lost my mothers baggage the staff was more than helpful in providing extra amenities including toothbrushes/paste, extra pillows, etc. the first night we had a difficult time sleeping as the hotel seems to be surrounded by nightclubs, which is great if you're a young person who doesn't have to be anywhere in the morning. The hotel staff was more than happy to move us to a partial ocean view with a less loud club nearby so that my mother could sleep better the next night. The ocean view was stunning and the pools were hardly crowded. Also, the bell staff alerted us ASAP as soon as our lost baggage arrived! Felix is the best! All in all, a very pleasant stay!\n\nReview 49:\ngreat location, excellent rooms. as a marriott time share owner in aruba and being an honarary ambassador i am used to vip treatment, but was very impressed by the greeting and treatment i received from Michael Tischler and his staff at the ocean lounge. he remembered us from last year. The entire front office staff (hector, linette, denise and louise-just to name a few were great) we will be back next february! !\n\nReview 50:\nWe recently spent five nights at this hotel and had a wonderful, relaxing time. Lovely pools and beach, food and drink just right at Solera, and the room decor was modern and aesthetically pleasing with a breathtaking view of the ocean. Housekeeping was very prompt in cleaning our room, no matter what time we left in the (mid) morning. General service was warm and attentive. Only complaint would be that it is in a busy neighbourhood (there was a loud, noisy free concert right next to the hotel on Palm Sunday). That said, it was nice to be able to walk out to good restaurants close by.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31923, "query_start_index": 31925, "query_end_index": 31925, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "50%", "inner_docs_start_indices": [176, 666, 1464, 2164, 2542, 3214, 4254, 5377, 6031, 6640, 6949, 7839, 8369, 8661, 9581, 10550, 11526, 11986, 12709, 13544, 13944, 14551, 15516, 15778, 16279, 16542, 16943, 17674, 17982, 18567, 18717, 19523, 20165, 20708, 21616, 21990, 22606, 22960, 23965, 24682, 25443, 26196, 26694, 27235, 27772, 28486, 28937, 29965, 30891, 31321]}
{"id": "247957", "pid": "247957", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHated almost all of it I was so excited about going to an all-inclusive resort because my parents had gone to one and all I heard was how good it was, so my mom found this hotel and we booked it. From the moment we got there it was bad. The front desk was rude to us, didn't want to answer our questions. The rooms were dirty and smelled of mold. Luckly the second day I found a pool where a lot of people didn't go so I stayed there the rest of the time. The resturants were bad. They wanted to copy Amerian food by having an italian place and a tex-mex place. The food was gross. I think the best day I had was when it rained and I played bingo and won some Domonican coffee. Anyone thinking of going there please don't. I spent my money on a trip I wish I could take back. Choose somewhere else to go. The ocean was dirty, dead fish floating around. Went in water once and had to get out quick because I saw a dead fish floating by.\n\nReview 2:\nIt is not even Carribean sea!!! We just came back from this hotel. First of all it is not Carrebian Sea. It's Atlantic Ocean. Hotel is huge that's true. Therefore the beach is packed all the time. To get a place you have to wake up at 7.00 A.M.Huge lines to the bars . To get a drink you have to stay in the line all the times. Bartenders have no idea how to make cokteils. They need to learn from Mexicans how to do this. Personal is lasy. Lots of miscommunications. Servers don't speak English. Not enough tea/coffee caps. And so on.... To buy something you'll be suprised how expensive everything there. Packages from Vancouver really terrible. You have to check out at 1.00 p.m. and then wait for your pick up at 9.25 p.m. This is disaster. And beaches are much worse then cuban beaches or beaches on Cancun. For people who has a kid, they give a dolly like in hospital, even if you pay full price. I don't recomend this hotel at all.\n\nReview 3:\nWe totally agree We totally agree with the trip advisor user from Vancouver. If a vacationer spoke Spanish they thought they owned the place. The ones who had their tops off should have kept them on and the majority with tops on should have taken them off. Overall a great resort and a wonderful time! Do take a credit type card for the electricity and air conditioning, my MM meat card worked great. Do take U.S.$1 bills for tips as they are hard to come by. And also take towels because if you loose one of theirs it's $35.00 U.S. to replace it.\n\nReview 4:\nChoose a different hotel... ::a little about me, the traveler: 25 yr old, lady went with her hubby, husbands' opinion the same.. Only I\u9225\u6a93 pregnant and didn\u9225\u6a9b drink, so for him was a bit better :o)... Been to Punta Cana and other places in DR before, this is the worst hotel so far. The only great thing about this trip was that, we had a direct flight, travel was smooth and beach was amazing. (with waves, but that was fine)Food (buffet) terrible, restaurants horrible. The only good thing about food: breakfast, bread, and some fruits (I only ate pineapples, watermelon and apples).Service, not so good. They sit you down at a table and may give this table to someone else while you are getting your food. Not organized at all. You have to wait forever for someone to bring you coffee/tea or any other drink might as well get it yourself.Entertainment wasn\u9225\u6a9b bad; there is a nice club/disco on the property. I would certainly not recommend this hotel to a friend and would never go there again\n\nReview 5:\nWorth the money, had no complaints.... The place is beautiful. The staff was as helpful as could be with the language barrier. We are time share people who spend our time in Cancun and Hawaii and this was the first time we tried an All-Inclusive. We got a great rate by doing a last minute deal and could not have been happier. The food was average to above average which was fine with us. The resort is well decorated and well laid out. Slipped a few of the bartenders tips early in the week and was treated like royalty every time we went for a drink. If you decide to eat at the steakhouse, make sure it is not going to rain. There is little cover and you will get wet and kinda lose the mood for a nice dinner. I can't figure out the negative reviews as we only stay in 5 star time shares and this was right there. Not a lot to do so I would not recommend a 7 day trip. All in all the place gets an A from us.....\n\nReview 6:\nbeautifull beach but really bad food. We spent two weeks at this hotel from 18/11/03-3/12/03. The beach is awsome. the grounds are beautifull, The first room we had was small dark and horrible. The second room was better. The bathrooms in both rooms were terible. They really need upgrading. So do the rooms. The food was not great and I am NOT a picky eater some days it was hard to find anything to eat, never mind anything nice. But I do like salad. which I ate most days. silly thing to do abroad. as I became very ill out there on my 13th day, on arriving back to the UK I want straight to my GPs as I was very ill, and I was diagnosed with SHIGELLA, BACILLARY DYSENTERY. so if you can't cook it, boil it, peel it, forget it, is the advice on the shigella web sight. A month on and I am not yet full recovered. needless to say I will never go back to the DR. I would be interested to know if anyone else has been diagnosed with shigella after being at this resort.\n\nReview 7:\nVacation Gone Wrong I just came home from the hotel from HELL. We had a large group of us attending our good friends wedding. From the time we checked in, till the time we left, they made no effort to help with not one problem. We had no clean towels, no grand pool with bar (under construction), no hot water for many rooms, one night at a resturant with an opening all other nights booked. We also had the worst time with needing a voucher to do everything. The management was just a absolute joke. The list goes on and on with this place. The best thing about the trip was the good times we had as a group making the best out of it. Our friends wedding thank God turned out perfect, the rest was unexceptable. My advice to someone looking into this hotel is look some more!\n\nReview 8:\nHad a great time! We were in Punta Cana for our honeymoon and we couldn't have been happier! The resort was nice and the room was casual. The food was decent and the choices were good. The brick oven pizza was delicious! We played water volleyball, went snorkling, para-sailing, dancing, lots of swimming! It was so much fun and we will definetly go back. We met a lot of great people and the Dominicans are happy people; very welcoming. Your vacation is what you make of it!\n\nReview 9:\nLoved the Occidental!!! Will go back again! one of the pools\n\nReview 10:\nhave been there with large group three times i read some of your february review and had to respond to the person(s) there on the 17th...this year we had eleven people in our group, staying in buildings 12 and 13. last year we were an even dozen and spread out among a couple of buildings. my wife and i were in building 26 the two previous years...we have never seen bugs anywhere and compared to jamaica and mexico...this is quite amazing. the place is cleaned from rooms to the beach...we always tip the fellow picking up the bags from the receptacles on the beach...it is about the cleanest resort we have ever seen. so they apparently don't like Presidente beer either...i've never seen that complaint before and read all the reviews on every site possible...over-booking is another matter...it happens in many popular resorts...like the porto real hotel in playa del carmen and by mid-february, the masses are descending on the caribbbean...it happens regarding our own airlines as well. for the price the grand punta cana is a darn good deal...and one of the most beautiful beaches you can find.mike from woodbury, minnesota\n\nReview 11:\nnot good Just got home,28th.January05.We will not be back.Nearly everyone ill,upset stomaches.Food hygene was not good same food tongues used for the cooked and raw meat.Bits of raw beef on tongues while serving cooked chicken.No wonder we were ill My first problem on any holiday.The staff were good but much better after tipping we never had that before.The Allegro reps are a real problem in your face straight after breakfast and any time you go to the main reception.\n\nReview 12:\nClean...Clean....Clean! This resort is clean, clean, clean! Everywhere you look there is someone cleaning something. We were there Feb. 8-15/03. Standard all-inclusive stuff: buffet (gets boring, mostly american food, bad nightly shows! ) But hey....you're on vacation out of your own country! We never went hungry...the mexican restaurant is the best one there! They even had a lobster night! It was fantastic! One secret......ask the cook at the hot dog hut to toast your bun! Makes a world of difference. Only one complaint.....having to get to the beach no later than 8:30am to claim a hut or chairs. I would reccomend this place....and I would also go back. Thank you, thank you, thank you for this site. I found it invaluable to my trip. I have reccomended it to everyone I know and will forever visit before I go anywhere!\n\nReview 13:\nDisaster The only thing I have to say about this hotel is DISASTER.The service is horrible. On the third day, my girlfriend and I got bitten about 40 times on each leg. We have no idea if it was beg bugs or sand flees. Afterwards, we changed rooms, which had no air conditioning, no shower pressure and a blocked toilet. Also, we called one morning for a wake up call, which we never got and also we called for a bellboy to get our luggage to change room, which once again never came. We also went to see the doctor, which didn't speak much English and did not want to help us because we didn't dish out 180$ for an examination. The reason why we didn't want to pay the money was because the hotel was responsible for the situation we were in. I can go on and on about what a confusing and unorganized trip.\n\nReview 14:\nGreat for the money! This was our second trip to the Occidental and once again my husband and I were pleasantly surprised. Without requesting we ended up in Building 13, this is the most desirable of all of the buildings. The walk to everything was 3-5 minutes. The only disappointment was dinner in the Italian restaurant. The service was slow(so slow that we were getting our food when they were ready to sit the next seating of reservations) and the portions small. We left this restuarant and went to the buffet because we were still very hungry. The other restaurants made up for it. Mexican by far was the best. My husband and I are not picky eaters and found breakfast, lunch and dinner to be good. (remember, you are in another country) The weather was great and everyone was extremely pleasant. After breakfast in the buffet beware of the gentlemen selling timeshare...it got to be a bit much. We have recommended this resort to family and friends and everyone has been pleasantly surprised. The beaches are fabulous. You can't beat this resort for the money!\n\nReview 15:\nLoved it! Pool and bar.\n\nReview 16:\nMamajuana is the drink of the Dominican       The Beach\n\nReview 17:\nnot going back I spent seven days at this resort with my boyfriend, brother and his wife. 3 out of the 7 days, my brother had no air in his room. when he inquired at the front desk they were no help at all. every day we would have no running water in the room for 2 hours. when it came back, it was cold for another 2 hours. i broke the arm bracelet they give you and showed it to the person at the front desk, they said the only way i can get a new one is to pay $10.00. every time we went to one of the shops on the grounds, we were alway told they had no change when we made a purchase.I would never stay at this hotel again.\n\nReview 18:\nWeek in Paradise Awesome week at the Occidental Grand Flamenco Punta Cana!! I am not sure who is writing these bad reviews, but we absolutely loved this place. A friend sold us their timeshare week (in the Royal Club) and it was awesome!! The rooms were very nice, we had a private pool, exclusive restaurant, and our own private portion of the beach (oh - and the beaches are the best in the Caribbean!!). We love to travel - and have stayed at luxury hotels all over the world - and this was one of the best trips we have had! \u9225\ue6bahe only bad part about the trip was that we had to come home! : (Would definitely go back in a heartbeat! !\n\nReview 19:\nThe worst hotel in DR. If you want bad service Hands down this is the worst hotel in Punta Cana, Domincan Republic. Please do yourself a favor and don't even look at this hotel unless you love poor service and attitude.\n\nReview 20:\nGreat Beach, Horrible Service We stayed at the Ociddental for four nights from July 31-Aug 4, 2008, and practically starved the entire time. The buffets were dirty and the servers were rude at every restaurant. They didn't seem to care about the tips. We ordered five fajitas at the Mexican restaurant for five people, and they served us 2 fajitas with hardly anything on the skillets. They wouldn't even get us sodas when we asked! Two out of three of our rooms had no air conditioning for more than a day, and the hotel staff was obnoxious to us when we complained about it. Many people at the hotel were complaining about having no water and no air conditioning. The pools were clean and very pretty, and the Occidental definitely has an awesome beach area with plenty of chairs and shade. Too bad the service was so poor at a place that has such beautiful grounds.\n\nReview 21:\nNice Resort...But BAD SERVICE       One of the smaller less crowed pools\n\nReview 22:\nWe loved the Occidental Punta Cana        Our room 23-207\n\nReview 23:\nwonderfullll hotel and service was great, fantastico, nos hizimos miembros y ya reservamos three more rooms for next september, the mangos club is buenisimo, we meet great an fun peple from diferent countries en europa, England- france-spain.\n\nReview 24:\nClean and awesome service at Occidental Grand       Jr Suite\n\nReview 25:\nGood The food id excelent but the rooms need a remodelation because my bathroom are ugly with oxid in the shower. The tv see bad.The facilities are excelent.\n\nReview 26:\nGorgeous and CLEAN resort After staying at the Occidental Grand in Punta Cana for March Break this year I do not understand how anyone can write a poor review about this resort. You could eat off of the grounds of this resort it is so clean. I was truly impressed with this. The food is second to none, it was fantastic. As others have said the buffet is the best. you will leave addicted to fresh crepes. We were also in the Mexican and Grill restaurants, both wonderful. Didn't see a lot of the entertainment because it doesn't start until 1000pm (a little late for us), but did catch the Michael Jackson show that is put on every Monday night. You have to try to see this show, you will swear the real Michael is on stage. Great performance.The staff were all so friendly and accomodating. It was a just a wonderful, overall vacation. Thanks to VACATIONS to GO who we booked thru and the people at the Occidental Grand.\n\nReview 27:\nGreat place - disappointing ending We had a great two-family holiday at the hotel - the rooms were clean - the food was great - the beaches unbelievable. After 10 of us enjoying our great holiday we come home to find out that 4 of the 6 people that used their credit cards at the hotel (different locations) had their cards duplicated and were used fraudulently. What a sad ending to a great holiday!!! We are contacting Air Transat and the Occidental to advise them of this problem.\n\nReview 28:\nPleasantly surprised after reading reviews! we just returned from a week holiday Feb.20-27, 2004 at this hotel and I was pleasantly surprised after reading the reviews before leaving. Visited Puerto Plata last yr. and the beach here is SO much nicer and loved that no vendors allowed! Loved-clean rooms and property, friendly staff, beach, and cerveza and pina coladas..Things I'd change- people smoke cigarettes and cigars wherever, whenever...only 1 location for towel pick-up. Things to know-told of dress code but really only enforced at the italian restaurant, the comb provided in bathroom works to activate a/c on wall, make reservations right away but a tip at door make get you in or eat pizza or tacos at outside tables of restaurants. Chat with other tourists to find out any info that might come in handy. Doesn't hurt to hear others experiences! All in all, very relaxing, after a full day in sun and swimming in pool we were ready for early bedtime. Miss the sun and beach already!! Would go back to dominican again next year!\n\nReview 29:\nOccidental Grand PC is good       Swim up\n\nReview 30:\nAn Honest review from a Canadian       My Wife Dancing w/Fun Club\n\nReview 31:\nGreat hotel for young fun seekers We stayed at the resort in August 2006 and enjoyed the resort very much. The hotel is great for young couples and singles seeking to have some fun. The major disco of punta Cana is located on the resort the Mangu and people from other resorts all travel there to have some fun at night. There are two levels in the disco with salsa downstairs and more modern mosic upstairs.The beach is beautiful and is the resort. The resort is well kept and very big. You can walk for km on the beach. The watersports desk is also available on the resort and the prices are very reasonable.Make sure to bring an extra credit card sized card to keep the airconditionner working. Enjoy and have fun.\n\nReview 32:\ndont go with high expectations Have just returned from the occidental grand flamenco on the 5th september 2006. found the location brillant, only 30 mins from airport. First opinion on arriving looks great. when you get to your room then disapointment hits. Rooms are very shabby. My son got an electric shock off the lamp due to bare wires. we contacted the management but nothing was done about it. Shower taps fall off in your hands. Bath with rust patches. Just generally shabby. Maids do there best to keep clean. Buffet dining room looks good, then you sit at a table and wait and wait. It is complete chaos. No organisation at all. Food not to a good standard, Meats under cooked. not much choice for children let alone adults. The al carte resturants are okay. but avoid the mexican, a lot of people went down sick after eating there. The people you cant not fault, full of smiles and cant do enough for you, especially if your are spanish speaking. Goodish holiday destination if you dont expect to much. I personally wouldnt use the occidental chain again.\n\nReview 33:\nGood and Bad - it was just \"okay\"       I love the beach\n\nReview 34:\nquality increased afer beiing here in 2004 the hotel looks he same but the motor doesn't run as smoot anymore. Power problems.No water pressure no hot water.Urban pool party for 3 days.animation was the best at bavaro at 2004.now rest only 4 Or 5 animators the there were over 20.Qulity of food increased.No more champagne at breakfast.No more oysters at dinner.No fresh icecream at homerun annymore.No more beer in the minibar.If you go there for te first time it's good if you are a carribean resort traveller.Go elswhere\n\nReview 35:\nExtended Family Celebration at the Occidental       Golden Anniversary Cake\n\nReview 36:\nGreat Beach! Our family of 4 (kids 107) stayed here from Jan. 15-21, 2007. We never utilized the Kids Club as it didn't seem to have any organized activities. The weather and beach were both gorgeous! Pools were also excellent. Food was good. The Italian, Oriental, and the Steakhouse were delicious on the nights we reserved. Buffet was average. Quite a few of our party as well as my husband and I were quite ill with diarrhea. The evening shows were very entertaining and our kids especially enjoyed the kids show as they participated almost every night! We were extremely disappointed with the rooms. They are not set up for 4 people. Our options for our family was 1 king-size bed OR 2 oversize twins shoved together. The kids ended up sleeping on cots(roll-aways)...not an ideal vacation sleep! We changed rooms twice as our closet was leaking in the first room. However, we were lucky because our toilet and A/C worked unlike a lot of our family/friends' rooms. We will definately return to the Dominican someday but not to this resort.\n\nReview 37:\nGreat Place       Beach\n\nReview 38:\nAir Transat Package - Exceptional Beach - everything else pretty good       King Bed\n\nReview 39:\nWonderful       view flying into punta cana\n\nReview 40:\nit sucked. The beach is beautiful as ever. But service was pretty bad. Seemed like no one cared unless we tipped them well. Rooms were not really cleaned well. Unless we left a tip, no one re-stocked our beer. Also, some bartenders are rude. Air conditioning in rooms is loud. Food selection is very limited. i wouldn't reccomend this resort\n\nReview 41:\nBest vacation ever! I stayed at the Occidental Flamingo at Punta Cana Dec. 18-22. I enjoyed going off the resort to see how the real people live. I enjoy third world countries and enjoyed that. I also enjoyed a Jeep excursion to sugar cane fields and Saono. Beautiful. Most relaxing trip I have ever had. This was in 2006. The room was a little strange (extra room we didn't need) and the food was a little bland, but plentiful. The beaches and water are beautiful. I had a great time and definitly enjoyed both the resort and going off the resort.\n\nReview 42:\nBest trip ever! I travel alot, and have stayed at 4 star resorts. This one the nicest hotel I have ever stayed at. Beauty and serenity all around you. Snow white sand beaches, and the most turquoise waters. Rooms were very clean and mini bar always stocked. Staff was extremely pleasant, and went out of their way to ensure we had a great vacation. Reservation restaurants were great! The only thing that wasn't up to a 5 star standard was the lunch buffet at the lobby. The beach buffet was magnificant. The club MangV was awesome. There are many different drinks to try, I like the banana mama. DO NOT leave the resort area, as we clearly experienced IT IS NOT SAFE!!!!!!! Look for Calvin at the VIP lounge and ask him about the allegro vacation club, we got a all inclusive trip for 4 to Costa Rica for free!!!! All in all, Ive been to many 4 stars and this is a 5 to me\n\nReview 43:\nMixed Emotions I just returned from Punta Cana Occidental Grand. Upon arrival I was taken back by the beautiful beach and pools that Occidental had to offer. The first two days of my vacation were great. However, on the third day (12/14/08) I became sick after eating at the Mexican Restaurant. I purchased some immodium ($3.00 per pack - 2 tablets), make sure you bring your own with you. This did not help; to date, I am still sick.I thought I would return to Punta Cana until I got sick. Eventhough the place is beautiful, I cannot return with the fear of getting sick.\n\nReview 44:\nGreat Resort-Don't listen to the whiners We went to the resort having never been to the D.R and were very pleased with it!! When you are in paradise it is hard not to be. The food was good enough and rooms were clean and large. No need to complain and moan like all of these other pretentious reviewers. The grounds, the beach, the water....all beautiful. If you wanted to go to the Ritz on the beach then maybe not for you but I was more than satisfied.Also: the people there are super helpful and very warm. They are proud of their country and a few do not speak fluent English. If this bothers you, go to a different Island. I personally loved conversing in a different language and got a lot of out the culture as well as the dialect.Highly reccommended and don't believe all the bad reviews b/c this place is very nice if you are a normal person who can appeciate a great vacation without letting yourself get bent out of shape by the country's entrance tax.\n\nReview 45:\nAmazing! Amazing Beaches - Take a walk and explore....\n\nReview 46:\nFantastic time...       Beside the pool\n\nReview 47:\nWatch Personal Items At check-in your told to leave all your baggage inside bag room until room is available the only problem they don't give you ticket and anyone could walk in. I noticed security guard local person go in show his friend a kids pair of Nike shoes he placed them in bag and left (Good security) They tell you it is safe to drink the water so I was drinking mixed drinks bad mistake it would have been safer to drink beer. Its day 5 I'm still sick. Talking to few people from Buffalo and the were complaining of the same issue. I should have checked Trip Advisor before booking that its was rated #46. The beach was great noticed the person cleaning up the beach area that worked for the hotel grab things under the chairs of guest when they were sleeping on the beach. Watch your personal items.\n\nReview 48:\nSimply the Best       The Beach\n\nReview 49:\nBeware I Just Returned From My First Trip To The Dominican.The Resot Was Beautiful, The Food Was Ok, But My Problem Was With Several Male Employees, Especially The Ones Working The Beach Area And The Ones Who Were Soliciting The Vacation Club, Constantly Made Sexual Advances Toward My 18 Year Old Granddaughter. Even After Repeatingly Asking Them To Stop It Did No Good. Trying To Get Satisfaction From Guest Services And Other Staff Members Was Useless. This Was My First And Last Trip To The Dominican.\n\nReview 50:\nReally hot in August Weather was very hot! Pools were like steambaths. A/C didn't work in room, bed was broken, - had to change. We were traveling with several family members and were housed in different buildings. Drinks were very watered down - very big on daiquiri's and not much else. Wine at meals was terrible. Buffet offered choices - don't eat the meat unless you like rawhide. Very Spanish - helps if you know the language. Not much to do at night - they offered a show, but it got boring after 3 or 4 times of the same stuff. Other than the beach (which is beautiful) and the pools, there isn't any shopping (like Aruba). Best comments go to the staff - very accomodating - if you could understand them.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26385, "query_start_index": 26387, "query_end_index": 26387, "truncation_seperator": "... 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{"id": "1022738", "pid": "1022738", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is clearly in big troble, as is the entire chain if these places. Under staffed, poorly trained, not housekeeping to speak of. I paid in advance for three bed room ($2200.00) three monthes before hand, but was downgraded on arraival with NO explaination. On check out, the front desk clerck presented me with a bill for $1300.00. I told him I paid and he tried to take the bill away and say it was all Experida's fault. I have been trying to get a refund every since. There is NO ONE who will answer or explain the reason for this. Clearly, when you cannot get a hold of a book keeper, you know the place has BIG problems. Check out all the complaints with the owners on Goggle. He has some real problems-like JAIL time problems! Hope all the bad reviews I'm going to write are worth the $1000.00 bucks, guys!\n\nReview 2:\nEverything was nice!!! When we arrived we could get our rooms right away (10.30 am). The rooms were clean, organized and stylish decorated. We checked out the pool and we found 4 or 5, one better than the other. The food at the Tiki Bar was great. We have been so may times in Key West, but this was the best one, thank's to the Parrot Key and their friendly staff. But can I say......you have to go by yourself and enjoy.....!!!!!! !\n\nReview 3:\nThe web site is very misleading. The beach is just sand that was brought in to cover a lawn. There is a water view but you cannot access the water. There is no mention on the web site that smoking is not allowed anywhere on the property and there is a $500/day penality if you smoke. The condo we stayed in had a kitchen so we bought beer and wine; however, the rules prevent guests from taking wine and beer to the pool area --- you must buy drinks from the resorts bar. The property was located a great distance from the downtown activities which requires you to take cabs or you need to rent a car. The condo was furnished nicely and clean, and the bedrooms comfortable. However, we would not stay at the property again because it was very pricey for no more than a nice, comfortable and clean condo. Additionally, we were very disappointed that the web site was so misleading and did not include all the information you need to make a decision on where to stay.\n\nReview 4:\nNasty cocoroaches in our room. Plus the queen bed they advertise is a full so two people do not fit...waterfront what a joke! Need a taxi ti gi downtown? you will wait at least 30 minutes...\n\nReview 5:\nReservations were made and confirmed by Parrot Key Resort one month in advance of our trip. After friends traveled to our home near Orlando from Virginia, we headed for Key West for a long weekend of visiting with our friends we hadn't seen in 2 years. We reserved a three bedroom garden cottage so that the 6 of us could be together, have a kitchen, living area, etc. in order to spend some time catching up after 2 long years. When we arrived, we were told that our reservation was lost. After asking to speak to the manager several times we were told that he/she was unavailable. They then directed us to Casa Marina where we were put in 3 different rooms in different buildings approximately 1 block from where we had to park our vehicle. These accomodations did not facilitate the weekend we had planned. We were also told by the desk clerk at the Casa Marina that Parrot Key overbooked that Friday & Saturday by several rooms.\n\nReview 6:\nStayed in a 3 bedroom cottage. Beautiful rooms, very clean, relaxing, tons of space. Beds/pillows excellent quality. Very peaceful for sleeping. Great view from balcony. Convenient drug and liquor store a few feet away. Deli, grocery store, gym across the street. Approx 45 minute walk or 5/10 minute taxi to Duval. Taxis are plentiful, even for groups of 6. Really enjoyed staying just ourside of town. Much more relaxing. It is important to know that parking is first-come first-serve and all spots fill up.\n\nReview 7:\nBooked an expensive waterfront suite to view sunsets from a private balcony. The water we were looked at was a skinny canal, overlooking mangroves and tin roofs at the neighboring property. The property has some units facing the gulf, but even those views are not that great. The sugar sand in front of the cottages in the brochure photos is the walkway behind the connected buildings, nowhere is a great water view to be found unless you are on the third floor attic looking out a window. Not worth the extra money we spent. Asked nicely for upgraded room and was turned down. We won't recommend or be back to the Parrot Key Hotel.\n\nReview 8:\nBeautiful setting, friendly staff, comfortable and luxurious. Pools were great, friendly staff. Totally relaxing holiday and the kids loved it. Wished we had stayed longer.\n\nReview 9:\nThe management need to check on the attitude of Sean, the manager, and Alma, the receptionist.\n\nReview 10:\nFrom the reviews on is sights, as well as the photos, I had high expectations. We had a 2 bed, 2 bath suite. The lay out was nice, but we had no acces to the gardens/pool area or to the \"beach\". There is no water access at this resort, watersports area is owned by an outside company and quite pricey. There was no kitchen in our room, not even a sink. If you want a 2 bedroom suite, the views from the decks are obstructed with trees or you ar looking at a parking lot or your neighbors less than 5 feet away. We were in need of a 2 bed/2 bath unit, which is why I booked here, but I would not sat here again, and I would not recommend it either!\n\nReview 11:\nThis is truly a tropical sanctuary! The grounds of this resort are lush with tropical vegetation that is thoughtfully and tastefully groomed. I loved the four, yes I did say four, private swimming pools. Each one is surrounded by vegetation and palm trees and intriguing sculptures. They convey such a feeling of serenity and beauty. The artistic touch flows into the rooms decorated in soothing colors and attractive art. I'm very particular about beds and pillows and these lent themselves to a great nights sleep. The staff is particularily friendly and service oriented. You have to be sure to talk with Shelley in the cafe/bar. I look forward to my return visit! !\n\nReview 12:\nEverything was good. From the rooms to pool, it was all excellent.\n\nReview 13:\nWe could not use the pool area because of the compressors running in the immediate area of the pool on a Sunday afternoon. A complaint was made at the front desk and in response to an e-mail and no follow up action was taken. When placing the reservation they did not state that construction activities would be ongoing and some of their facilities would not be available for use.\n\nReview 14:\nMy husband and I stay in Key West at least 2-3 times a year. This was our first time at Parrot Key. If fun is your aim don't stay here. It is not near the nightlife unless you consider Home Depot and Walgreens nightlife (they share a parking lot with the hotel and we were told if we couldn't find parking we should park in Walgreens parking lot).. It is a completely non-smoking hotel and this is made very clear whether you smoke or not by the threats of fines you were made to sign when checking in. The decor was very \"bubble art\" mixed with cheap painted furniture. Basically this is a time share with lots of rules and restrictions and a hotel staff that is more hall monitor than gracious host.\n\nReview 15:\nThis supposedly 4* hotel has the worst customer service attitude I have encountered in my whole life. Our families were accused and threatened.\n\nReview 16:\ntheir website makes you think you are staying right by the water but unfortunately the beach area they show is the size of a small backyard and there is absolutely no privacy and not way to get to the water. Everytime we wanted to go to a beach we had to get in our car and drive there. The 4 pools are very small. Thie place is not worth the price. If i am going to pay $450-$500 per night i want to be able to walk out and go to the beach! also, my idea of Key West is not to stay next to the Home Depot. there are so many other nice places to stay, don't bother with this one. Also, there are no places to park. we ended up having to park in the Walgreens parking lot next door.\n\nReview 17:\nWe absolutely LOVE staying at Parrot Key. The property is beautifully landscaped and well maintained. The villas are tastefully decorated keys style and the beds are the most comfortable beds you'll ever sleep on! We really enjoyed the sandy patio right off our back patio, the pool, and a balcony right off one of the bedrooms for a peaceful retreat is just lovely. We will definitely come back again and again to Parrot Key for girls weekend in Key West!\n\nReview 18:\nI'm from Ohio and was planning my wedding in key west!!! The resort is beautiful!!!!! I would recommend it to anyone!!!! The rooms are big and very clean!!!! It really is alittle piece of paradise;) can't wait to go back for my anniversary!!! !\n\nReview 19:\nwent back to the hotel for the second time, and the service was great.... front desk was very helpful and the view as fantastic will go back in a couple of months.\n\nReview 20:\nFor my family of 5 the rooms were perfect. We rented both A and B units in one of \"villas.\" The kids were upstairs, my husband and I had the room downstairs. Everyone had their own bed and private space. Two kids had to share a bathroom, but no big deal they do that at home. Rooms were clean and felt new. Four small pools were well kept and heated. It's about a 10-15 minute drive to Downtown Key West. The biggest downfall of this resort is that if the parking lot is full, you have to park next door at the Walgreens and walk back. Most nights when we arrived back after eating dinner, the lot was full. If this is acceptable for you, I think you would enjoy this resort.\n\nReview 21:\nMy business allows me to travel and stay up and down the keys. In all the places I have stayed, this one is top notch! The grounds are immaculate with a huge variety of local plant life. There's not one but FOUR pools, each secluded from one another. All the units are three stories, each kept cleaner then the next. Talk about spacious! The top floor has its own X-Box game room, compleat with Bose surround sound and gaming chairs! I loved having a full kitchen so that I didn't have to eat out every night. It was great to hang out at Cafe Blue, the tiki bar, during the day a talk with the friendly staff. The front desk staff was amazing and helped with my every need. I can't wait to head back to Key West and stay there again!\n\nReview 22:\nNoone expects to park in Walgreens while on vacation. Unless you do not mind parking in a retails parking lot and wish to drive far to get to Duval Street and other tourist attractions and museums, do not book this venue. I will never stay here again. p.s. Paid for Ocean Front room and all I could see from our room where power lines running across the Gulf/ Not our idea of Oceam Front!! !\n\nReview 23:\nOur total experience at Parrot Key in early January 2012 was terrific. The location was convenient to downtown but far enough away to be peaceful. The grounds were lush and beautiful and the pools were warm and refreshing. The entire resort is extremely well well maintained. The staff was very professional, friendly and helpful. We would not hesitate to recommend Parrott Key to anyone planning to visit Key West. We hope that we can visit again and will definitely choose Parrott Key when we do. The staff was very helpful in referring us to a shuttle service, Florida Keys Express Shuttle, to take us back to Miami. Our experience with them too was excellent and again, we would not hesitate to recommend their services. Many thanks to the staff of Parrot Key Resort and Florida Keys Express Shuttle for helping making our Key West experience amazing!\n\nReview 24:\nhad an opportunity to stay at \"parrot key\" - what a great place - rooms very spacious & clean - staff exceptional and very nice - would recommed to anyone going to key west\n\nReview 25:\nThis resort was just the vacation we needed! It was quiet, relaxing, and so nice! I went to stay with some friends who booked one of the units and I have to admit that the service and hotel are awesome. The entire staff is great, especially Kiel (Kyle) and Melissa. They were fun, exciting, and knew where everything was that we wanted to do! Also, the bellman Booker was exceptional to making sure our stay was comfortable. I would HIGHLY recommend this stay to anyone!\n\nReview 26:\nFive of us made last minute reservations at Parrot Key. The staff, accomodations, Tiki Bar and pools were just about perfect. We had a great time and everyone in our party felt the same. We shared a three bedroom, four bath condo. The rooms were more than spacious and the furniture and beds were clean, attractive and comfortable. I'll be back!\n\nReview 27:\nUpon our arrival, Olivia greeted us with a huge smile and made us feel welcome. After a speedy check-in, Booker showed us to our rooms (yes rooms) and helped us with our luggage. We were on the second floor in a beautifully appointed two-room suite. (These units can be two bedroom with the opening of the third floor.) The grounds are masterly landscaped with a lush tropical feel. The pool areas (four) are clean and inviting. With four pools, none were overly crowded. The tiki bar/cafe is staffed with more friendly faces and the food and drinks are well prepared. Upon check out after three very comfortable nights, Sean bid us farewell and I felt that we would be truly welcomed back. And Booker was there to wave us goodbye. This will be our \"go to\" hotel in Key West.\n\nReview 28:\nParrot Keys is not only an awsome resort, but also has wonderful staff like Ursula, Melissa and house keepers. Their service is the best. Staff are very courteous and attentive. Its location is convenient to get to and from the airport, close by Walgreen and grocery stores and not too far from a golf course and Key West downtown. We got one 2 bedroom suite, very new unit. It was beautiful, clean and there were a flat screen TV w/DVD player in every room. The free high speed internet was very fast and easy to connect. The first day we checked in a few things missings like towels, iron, hangers etc. However, they arrived at our unit right away after we informed the front desk. There was no refrigerator but it was installed at the end of our trip. It did not bother us. I like everything about the resort except the room rate . It was a little pricey for the room because it was a busy holiday season. I would recommend my friends to stay at Parrot Keys. Family from Illinois\n\nReview 29:\nThis was my first time going to the Keys without a group. I was on line months before looking for a really good Resort. There were a few that came up, but the detail information on the of the Parrot Key Resort sold me. Being able to see the picture of the diffirent rooms also sold me. I contact the hotel the person on the other end was so helpful with booking, ideas and thing to do. I knew right then, thats where i wanted to stay. The rooms was super clean and lovely. The decor was awsome! The staff was outstanding!!! To the Parrot Key Staff Thank You! Go stay there, you won't regrat it!! !\n\nReview 30:\nPaul Arthur Labombard a.k.a. \"Pritam Singh\" has cleverly created a cash cow in his so-called \"resort\" named \"Parrot Key Resort\". The powerless and scared \"managers\" at the front desk are clearly under the hocus pocus spell of \"Singh\" when they dutifully extract the hidden resort fees and additional \"damages deposit ($200)\". Parrot Key LOOKS like a resort but to quote \"Singh\", \u00e2\u20ac\u0153I think the thing I do well is that I see things that aren\u00e2\u20ac\u2122t there.\u00e2\u20ac\ufffd Expect to pay bid bucks to \"Singh\" for Things that Aren't There! Hint to \"Singh\": Unplug the nonstop poolside elevator music.\n\nReview 31:\nThe Florida Keys is an attraction to tourist and to friends/family of those who are lucky enough to call this home. Parrot Key Hotel is where we stay when my family/friends want to visit good ol Key West. The well maintained landscaping, cleanliness of the rooms, comfortable beds and helpful staff have always been consistant on all of our visits. I've stayed there quite often and have never experienced anything but professional service. Even those who live here like to feel like they are on vacation and I would like to thank Singh Resorts for always making my stay a pleasant experience.\n\nReview 32:\nBeautiful \"townhomes\" on this very tropical, almost secluded-feeling property. Each of the four pools feels like a luxurious spa--subtle music, comfortable lounge chairs, exquisite plantings and decor. The rich colors throughout the entire property really struck me: very tropical. The townhomes (\"cottages\") were well-appointed, the bedrooms were lovely/romantic. Two balconies, little sandy area on the first floor/wood patio/deck with lounge chairs. Friendly & helpful staff. Across street is grocery store, drug store, misc sundries, perfect for longer stays at this resort. Cons: pool closes at dark, a little far from the action--requires good walking shoes, cab, bike or other transport, low water pressure in bathrooms. All-in-all, a total treat to stay here & I'd be thrilled to stay here again.\n\nReview 33:\nSo many problems, so I went to front desk, only one worker, she wouldn't help at all. Very strange, there wasn't any other worker there. After our vacation I called and wrote the owner an email, but sadly I never received a response. POOL, BAR and FITNESS CENTER were CLOSED when we arrived and we were told it's only open during daylight. BIG disappointment when you have a child that came to swim. And there is NO BEACH and no water access unless you go to the swampy river area where I saw 2 snakes. NO jacuzzi, no customer service. Upon checkout, we were WAY overcharged. Once again, the front desk worker, said that's what we already charged you.\n\nReview 34:\nThis is a beautiful hotel located on the Gulf side of Key West and has some spacious rooms. Beware of additional fees, such as the \"resort fee\", which was $75 for the stay and or parking fees which were $25 per night. Even if you don't want/need to use the TV, internet, or parking they charged $25 per night. This is their way of hiding what was a $259 room which was really a $284 a night, making the Marriott cheaper.\n\nReview 35:\nWe just stayed at Parrot Key for the first time and absolutely loved it! While it is located off a busy street you would certainly never know it once you enter the property. The resort is private and relaxed, the grounds are lush and everything is impeccably maintained. There are three beautiful pools, each nestled among tropical foliage and very serene. The staff is extremely friendly and professional--Rhonda greeted us at reception and provided excellent recommendations. The rooms are beach chic with tile floors, vibrant but minimal furnishings and cool white linens. Each has its own porch--ours overlooked white sand and had a beautiful water view. A few things to note--the hotel is not right downtown, so you'll need to drive/cab about a mile; there's not much of a swimming beach on the property; the cafe serves very basic breakfast/lunch fare only, but it works if you just want a quick bite and good coffee before setting out for the day.\n\nReview 36:\nMy wife and I along with two adult children stayed at Parrot Key in mid-April. The facility is lovely with a pool right in back of the the building we stayed in. There were plenty of lounges and umbrellas so it satisfied all of us. For those who want to stay on the beach this is not the place to be. Although there is water nearby, it is not and doesn't advertise itself as a beachfront resort. But, it is far enough away from the main drag that you do not hear nighttime noise or road noise either. The three bedroom villa we stayed in was well-appointed with comfortable beds and furniture. The kitchen was sufficient for any cooking we wanted to do. The grounds are lovely with beautiful flowering shrubs everywhere. We would definitely stay here again and have already recommended it to others.\n\nReview 37:\nMy husband and I traveled to Key West and spent three nights. The location was good and a short distance by car to the night life. The rooms were clean and nicely setup, but a little noise with housekeeping starting to clean before 9 am. The bed in the room was too lumpy and was a little uncomfortable. Pools were good size and lovely setup with trees to give lots of shade from the hot sun. We would definitely stay again.\n\nReview 38:\nWe really enjoyed our stay at the Parrott Key Resort. The little cottages are modern, very clean and very tastefully decorated. We had a 2 bedroom with each bedroom having an ensuite bathroom. It was off season when we stayed so we had the swimming pool to ourselves!! It is a little far into the centre of Key West if you want to be within walking distance but that means it's lovely and quiet. Would definitely recommend this to everyone! !\n\nReview 39:\nWhile the hotel was pretty with nice pools, I was unhappy with the front desk staff upon checkout. I had asked for a late checkout of 2:00. At first I was told I could have a late checkout of 1, but would have to pay a full days rate if I wanted 2. After further questioning I learned that the hotel was fully booked. I decided to speak to the manager when he came in. After explaining my questions and concerns and explaining how unhappy with the service, I explained that I heard of this hotel from trip advisor and would be posting a comment on your site. The manager then threatened to call the sheriff and have me publicly evicted if I was going to write me comments. Therefore I can no longer recommend this hotel!\n\nReview 40:\nMy family travels frequently for business and leisure. The staff at Parrot Key excelled in providing the service that makes you want to return. They answered my questions prior to arrival and even found a great restaurant for a great New Year's Eve dinner at the last minute, since I forgot to make reservations. Every call was promptly returned both prior to and while at the resort in a friendly and helpful manner. When one family member left an item behind, the staff found it, returned the call promptly, and forwarded it to her.\n\nReview 41:\nWe stayed at the resort for the 1st time in July. My sister came from out of town last week to get married at our home. After the wedding we wanted a brief \"getaway\" to the Keys. There was no question as to where we would stay. They loved it as much as we did. Melissa was fantastic....from her warm smile to her great customer service. The grounds were beautiful. The cleanliness of the townhouse was great! Super job!\n\nReview 42:\nThe grounds are beautiful. The desk staff were nice. We thought the description of rooms was a little vague. It was interesting that there was a microwave and little refrigerator, but no sink. Not well equipped. BUT the biggest complaint was cockroaches. One was found in the bathroom. gross. complained about it and they said they would send a maintenance person to spray. the desk commented that this was a tropical place and we should not be surprised by Palmoto bugs. Did they think calling them a different name would change our reaction. Really?? Too expensive a hotel to have to deal with a lack of pest control.\n\nReview 43:\nThis is a great place to stay in key west. The landscaping is beautiful and makes you feel very secluded from the hustle and bustle of Key West. The townhouse-like rooms/suites and white picket fences around the property were absolutely adorable, and the suite we stayed in was so nice, clean and spacious! My friends and I really enjoyed hanging out by the pool, they have a fabulous menu for breakfast and lunch--much better than what you might expect for \"pool food!!\" Mitzi helped us at the pool bar and could not have been nicer, and she makes great Keylime Coladas! I cannot wait to go back to Key West and stay at Parrot Key, I would highly recommend if you are planning a trip there!\n\nReview 44:\nWonderful hotel. The rooms are very comfortable and clean. The resort is beautiful. The landscape is peaceful and refreshing. Very Key West style. Extremely friendly staff. Would have loved to stay longer. Hopefully will be back soon. There are four small pools at the resort. There is also a Cafe onsite. Can't comment on the Cafe or the pools because we did not use them.\n\nReview 45:\nThis resort is absolutely beautiful! The landscaping is immaculate and the accomodations flawless. I received an upgrade to a cottage and felt spoiled and appreciated. Thank you!\n\nReview 46:\nMany hotels have lovely decor and well-appointed facilities and comfortable beds. But not many hotels welcome you like a member of the family, and really care whether you are comfortable and happy. The staff was so generous and cheerful and hard-working, and had a true spirit of service. In my mind, there are many lovely places to stay in Key West, but Parrot Key offers more than a tropical paradise; it offers a warm, human touch.\n\nReview 47:\nWent to Key West for a friend's wedding and got a great deal for this hotel on travelzoo. I had never heard of it and I think originally this was supposed to be a condominium or there are condos there. Anyway, a lot of the Parrot Key is now a hotel complete with a couple of pools, an outdoor restaurant, etc. The staff was great and extremely friendly. It is very close to restaurants, a Walgreens, etc. and not too far from downtown. We had a really great time and the room was very clean and nice. I would definitely recommend it without hesitation. - Adrian Meli\n\nReview 48:\nThis place is priceless... from every room the views are breath taking.. The rooms were very big..3 bedroom 31/2 bath full kitchen even balconies to sit and enjoy.. They even have onsite laundry room that is at no charge. The full setting if your by one of the pools or sitting have a drink at the outside bar is very nice. The staff is very friendly and helpfull in whatever you need. We will back soon! !\n\nReview 49:\nWe were very pleased with the Parrot Key Hotel and Resort. The staff was very friendly and helpful. The rooms were very clean and the grounds were beautiful. We would definitely stay here again. A great location, too!\n\nReview 50:\nParrot Key Resort is PHENOMENAL! We had room 19A facing the inter-coastal with a walk out to heavenly sand path and lush gardens! There are FOUR pools thay enveloped by secret tropical gardens. The famous Duval St is just a 5 minute drive away as is Southernmost Point. I highly recommend this quaint resort - just be sure to get a room with a view as it seems there are a few rows that face the parking lot.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26940, "query_start_index": 26942, "query_end_index": 26942, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 1008, 1454, 2431, 2633, 3577, 4098, 4742, 4926, 5032, 5692, 6374, 6453, 6846, 7560, 7716, 8410, 8879, 9136, 9312, 10000, 10746, 11150, 12018, 12203, 12686, 13044, 13832, 14827, 15437, 16030, 16636, 17453, 18117, 18550, 19517, 20329, 20766, 21221, 21954, 22501, 22933, 23565, 24269, 24655, 24846, 25293, 25872, 26291, 26521]}
{"id": "2516177", "pid": "2516177", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe chose this location because we wanted a nice place that my four year old son would also enjoy. It was a good choice. The customeer service was awesome. We spent several days just floating on the lazy river and my little guy loved the water slide. Dining was great too. All of the kids meals were included since we were resort guests and all of the restaurants took great care of us. We were able to eat well and still make sure that my son was happy. The rooms were clean and they quickly took care of any requests like towels and other standard stuff. We would definitely go again.\n\nReview 2:\nWe had a great time at this resort, convenient location, excellent facilities. great golf courseHas a scary encounter by coming across a snake on the golf course but escaped unscathedVery comfortable villa and able to use facilities of nearby hotel\n\nReview 3:\nWe stayed here this past weekend for 3 nights with my husband's Marriott points. We came in from Chicago and the weather was great. The resort itself was empty for with the exception of a conference that was being held. Plenty of parking. You do have to walk quite far from the parking lot to rooms. There is valet but we did not valet. Happy hour is every day but the food offered during happy hour is normal hotel food. We did eat one evening at Tuscanys and that was pretty good. Hot tubs and pools were empty for the most part. We did use both-heated and the sun was out. We did not bring our son here but would return with him for a long weekend. Room was clean and great views.\n\nReview 4:\nThis resort has a good website \"sell\", but is in no way a four star. A group of us went for a girls weekend and were extremely diappointed. We all travel quite a bit and have stayed in great spots. This is not one of them. The service was non-existant at the pools, the restaurants, the front desk and the lounge. If you are going to charge $15 for a martini, you had better have a waitress in the lounge that appears within, oh, say, less than 20 minutes and doesn't have attitude (just as an example). Our room was nothing special, the pools were overcrowded and filled with partiers and kids. Not our idea of a $400+/night resort.\n\nReview 5:\nI stayed in this hotel in October 2003 when I could walk and I rated this hotel as a great one. What a disappointment for me two years later, this October 2005, when I traveled with my wheelchair after a spinal column problem and cancer, and when the employees from the entrance were there just for getting the easy tip for collect car keys and drive away, but were not available INMEDIATLY (as it was two years ago) to help me and my wife with any help we need for take up my wheelchair or take it down with my shopping bags. This happened in 11 of 12 occasions during a 5 days stay when we came in and out of the hotel for shopping, mass, etc. Hotel is beautiful, but their staff wasn't there for me. I would never stay at this hotel again, and of course will never recommend it to any of my friends\n\nReview 6:\nBeautiful hotel, great grounds, excellent pools and service outstanding in all restaurants/pool. We stayed in one of the suites which was a decent sized room with great flow to the room. Our only issue was the noise of the road nearby however, by the second night, it was obsolete! At all times we encountered friendly, courteous staff with the exception of Alexander at front reception. He is not working in the right field. He was unfriendly, unhelpful and even lied to us a few times. When we requested a late checkout, he lied to us again (despite being Elite members) and when he walked away, we asked Brian who gladly accomodated our late check out. Truly, not acceptable for this standard of hotel, for elite members or for any clients paying the fees/rate of this hotel. Overall, great location, lots to do and definitely recommend for families with young kids.\n\nReview 7:\nMy fiance and I spent one night at The Desert Ridge Marriott for my birthday. The rooms are clean, the drinks are refreshing, the lazy river is kid infested, and the service is slow. We waited 40 minutes to receive our pre dinner cocktails and appetizers in the downstairs bar area and had to ask twice to receive our drinks. Our waiter at Roy's was very nice but inexperienced. He told us that he couldn't tell the difference between a $30 bottle of wine and a $200 bottle. We were then told that lobster was not on the menu. Roy's is a seafood restaurant. The following morning at breakfast we asked three times for orange juice but the breakfast was amazing. We are very easy to please when we travel but it just seemed like the resort was inconsistant with it's service. Everyone seemed inexperienced and unwilling to please their guests. The ambiance is extremely appealing but lacking customer service.\n\nReview 8:\nmy six year old claims this place is better than Disneyland...from the moment we checked in it was paradise. We got to the hotel around 11 a.m. and they allowed us to check in which I thought was nice, and they give kids this really fun rubber ball as a welcome gift which is a great touch. From there it just got better......beautiful grounds, great food and fantastic drinks at the bar! Even s'mores at night in the fire pits on some days. Truly the entire family had a wonderful time, and the starbucks on property was definitely a plus! We have stayed in many nice hotels but this one was top notch in every area. We will most likely make this an annual trip. If you want a trip where the kids are entertained by the pools and lazy river all day, while you soak up the sun with a good drink as well then this is the resort for you! !\n\nReview 9:\nThis is my favorite resort of all time! We are frequent Marriott stay-ers and this is my favorite. We love the big, wow hotels and this is one of them. The pools are great, love the lazy river and the restaurants are great as well. We always travel during Spring Break and, although it is more crowded, it is still a wonderful experience. The food at Roy's is great and this time we were there, we ate at the steakhouse at the golf course and it was great. OK, here is the best about this place-THE CLOUD CLUB. It is like a concierge lounge, you pay extra $150 a day and you get access, full breakfast in the cloud club, waters, sodas, snacks all day, internet access and a printer, open bar from 5:00pm-10:00pm, appetizers, desserts and the best service ever. We LOVE Sharon and Liz in the cloud club, they are the reason we go back to this place. It is my favorite vacation hotel, Phoenix I could take or leave but this place is great!\n\nReview 10:\nI love this hotel. It has an amazing lazy river pool. I upgraded to a wonderful suite with a huge deck and a bathroom that is bigger than most rooms in regular hotels.\n\nReview 11:\nStay away from teh JW Marriott Deseret Ridge if you want quality service and friendly staff. I have had 2 events at this resort and both times the management broke promises that were made to me and my company. I have stayed at all the major resorts in PHX and this resort has the worst service. Avoid at all costs this place. Unless you like broken promises!\n\nReview 12:\nI like this hotel. It's large with the first glance, and it is actually really amazing there. I used my points for a night stay there. They offers good free spa for whole day for their member. The room is large and look pretty new for me. Also, I like how it designed to have a patio outside to see the nice nightview of the highway, further buildings, and hotel facilities. I like it so much. It is definitely a 5star experience for a spa resort hotel. I will come back if I have points or more money later in my life to enjojy =)\n\nReview 13:\nLoved the hotel rooms, lobby, pools and landscaping..A+++..but the restaurant service, particularly at the Blue Sage is the WORSE we have ever experienced at a resort..for the money paid, expect the best..I am not a complainer, but took 45 minutes to get our drinks..kids gave up and ate from the slop buffet( worse than what you would get at a Mac Donalds)and they tried to charge $17.95 each, even though one of our kids was free with the resort fee we paid..our food arrived cold 30 minutes later..meanwhile the kids left, had been gone for a long time, and waitress asked if they wanted refills on their drinks, not noticing they were gone..our salad came after the meal..and the kids dirty plates sat at the table the whole time..horrible experience, for such a beautiful place..get your act togwether Desert Ridge!\n\nReview 14:\nWhat a disappointing stay we had at the Marriott Desert Ridge over Mother's Day weekend for a family get together! We had stayed here twice before and had positive experiences both times. Our entire family was looking forward to staying here again. Check-in was crazy! Check-in time was 4pm, we arrived at 5 pm, and one of our rooms wasn't ready until 6 pm! There were no apologies--just lies and excuses--the room is being cleaned (no cleaning cart in sight), we'll have the bellman bring up the key with the luggage (he arrived without a key and claimed that he wasn't told to bring a key), etc. The rooms looked worn and dated, the food in the restaurant was terrible, and we had a question regarding our bill and were treated rudely at check out. The only positive is the beautiful pool area. That said, we will never stay here again. We've had much better experiences at the Westin Kierland.\n\nReview 15:\nI have to say that I absolutely could not WAIT to leave this place. Granted I was there for a conference but still. The room was ok (but stains on carpet and ceiling) but very standard Marriott, nothing special AT ALL. The service was, with VERY few exceptions, absolutely terrible. Food was ok. Note that this hotel was built to take advantage of the HUGE conferences that take place in AZ around this time of year. Do not, and I repeat DO NOT, think about going there for a vacation. Horrible!!!! !\n\nReview 16:\nThis resort is beautiful and comfortable. The rooms were well done and comfortable. Our room had a balcony overlooking the terrace and a beautiful view of the mountains. I found the resort easy to maneuver as we were there for a personal conference. The terrace is great for hanging out and eating and having drinks at night with gas firepits and a music ensemble right next to a man made lake and fountains. Grab a lounge chair, order a glass of wine and gaze at the ducks enjoying their man made home. The staff was great and attentive. On the upper level you can sit outside with your favorite beverage from Starbucks and watch the rabbits lounge around in the desert setting.\n\nReview 17:\nThis was a great resort resort. The only drawback is it's distance from Phoenix and Scottsdale. It has several restaurants with great food choices, including Roy's. I would return again.\n\nReview 18:\nMy husband and I splurged for this weekend getaway and it was worth it! The service was incredible, the food and drinks sublime. I only regret having to go back to reality and not being able to stay longer. Don't waste too much money on the breakfast buffet. (There is a Mimi's across the street.) Instead, have Prickly Pear Margaritas and chips/guac/salsa by one of the many pools. After your nap, golf game, or spa treatment try dinner at Blue Sage. The Chicken Pot Pie was incredible.\n\nReview 19:\nAm writing this review on last night of a seven night stay at this resort. Rooms are wonderful, housekeeping services wonderful, restaurants ( dined at all four) excellent especially Roy's. All employees were especiallygratious. Golf courses were great. Only other resort I have stayed at in past five years better than this was Four Seasons Punta Mita Mexico. Excellent shopping within 10 minutes. Can't say enough good about Desert Ridge!! !\n\nReview 20:\nWe spent two nights in October during our honeymoon. This was our first stop on our road trip through AZ and our intentions were to decompress after the wedding. That exactly what happened. The pool was amazing and the landscaping was beautiful. I highly recommend Desert Ridge if you are looking to relax for a day or two.\n\nReview 21:\nStayed there over the Labor Day weekend for 2 nights as we were attending a wedding in Scottsdale. Barely 2 hrs after we had checked out, we realised that we had left a valuable watch in the room. We rushed back to the hotel and met the housekeeper in the room, who was beautifying herself in front of the bathroom mirror. Well, we did not find the watch and have reported it stolen with the Phoenix Police Dept . We had checked out of the hotel room for barely 2 hrs and the watch was on the small table in the room when we left that morning ..... this theft wasn't a break-in....does not take a genius to know that this theft was done by a dishonest hotel employee!\n\nReview 22:\nThis is as good as it gets when it comes to friendly and helpful staff. Its a beautiful resort whit all the things you could need. I was there a while,so I took advantage of the free guest laundry. The scenery was great and the pools fantastic. I had a little trouble working out a time to get the room cleaned, but nothing major. It's in a good location, with restaurants and shopping. I would stay there again.\n\nReview 23:\nWe felt that this resort was trying to get money from us everywhere we turned. $30 of room service turned into $53 after all of the extra charges... Each day $25 was added. Then they tried to sell us a time share! The rooms are dated, and could use an upgrade- mustard is not a color that people find fashionable anymore. Check-in was unpleasant, because they did not have the room ready.... We are going to check out today and find a hotel that has a better value, and without all of the extra hidden fees. It is just nice not to have to watch your back all the time to see where they trying to charge extra! Bathtub was dirty from day 1 and all 4 nights.... never got to see it without hair!! !\n\nReview 24:\nWe have been coming here for about 7 years and this is the first I have seen at ANY hotel. While I understand that the hotel prefers you purchase food poolside from them. They have gone to the extreme with security searching your bags when you come in and removing everything. I am talking about an apple, an orange, a bag of cheerios for a baby, one bottle of juice and even a quarter of a bag of chips. They then keep them behind security until you leave. The only thing you can bring in is bottled water. Marriott I guess your 25 dollar a night resort fee isn't enough, this is ridiculous.\n\nReview 25:\nI recently took my kids on an in-town getaway and was very disappointed. I was excited to see this \"great new hotel in town\" but I feel like it fell short on all accounts. First, the check in staff was a bit unfriendly. The pool area was a joke. I was expecting a fun pool area for kids but it was confusing and very over crowded. I took one float around the so called \"river\" and that was enough for me. Total log jam if you know what I mean. Restaurants were very expensive and I don't feel this hotel/resort caters very well to families. I've been to several resorts in town and this is not one I will visit again.\n\nReview 26:\nGreat place to stay in Scottsdale. Ate at Roy's in resort, not overly impressed. Hotel is very large!\n\nReview 27:\nWe just returned from a four day getaway at the Desert Ridge Resort in Phoenix, AZ. We were upgraded to a view room upon arrival and treated courteously by all the staff. You are left with the impression that the employees at the Desert Ridge enjoy their work at the resort. The Starbucks on site made for a wonderful start to our mornings. You could enjoy a weekend with someone special or with your family. The Desert Ridge has ample room to find peace and quiet as well as enjoyable family activities. The Lazy River was a highlight of our stay. There is a large shopping area less than a mile away with movie theaters and addional dining options. There were three of us staying at the resort and we all had treatments at the Revive Spa. Ask for Constance. The clay wrap was divine!\n\nReview 28:\nFrom the moment you enter the grounds, you can see the attention to detail. Landscape was very well kept. The staff was very friendly and attentive the moment I walked in the door. I arrived in the early morning of the first day of a 5 day conference. Despite knowing that check-in was in the afternoon, I inquired as to when a room would be available. The smiling desk clerk informed me she had rooms available and would check me in right away. My room was clean and well-appointed (love those Marriott beds!) and even had a small balcony overlooking the grounds. There were several restaurants on site. I would highly recommend Tuscany, but would not go back to Roy's. Starbucks was conveniently located between the hotel and convention areas. Lots of \"nooks\" outside to grab an iced coffee and escape the hub-bub of the conference. The Lazy River was a hit with all ages.\n\nReview 29:\nThis Marriott is one of the best.. The rooms were great, pools, golf, and just about everything else. We were there over New Years and they had wonderful events going on. The spa is very relaxing, and we are already booked to go back next year.\n\nReview 30:\nStayed June 24 to June 27 for a conference. The rooms were large and clean. All had a balcony. The service was great except for Blue Sage where the service was horrible, not one order was correct. The common areas were beautiful.\n\nReview 31:\nWonderful hotel and many things for a family to do. Loved the pool area and the fire pits outside! Only complaint was our room was by the garbage area and the smell was bad when you opened the door into the hallway.\n\nReview 32:\nThis is the BEST JW Marriott I've stayed at. We stayed over 4th of July weekend last year! GREAT activities, events, eateries and contests! The ROOM were gorgeous. I believe they just finished a $200 million dollar renovation! My KIDS LIKE THIS HOTEL BETTER THAN 5 STAR hotels we have stayed at in Hawaii on the beach. I think that says a lot for a kid to want to stay in No. Phoenix w/o a beach ;) The lazy river was great because it was HOT in July! There were dance parties for the kids. Nickelodean activities at the pool--sliminator & crafts. Character breakfast with Sponge Bob & Dora. Dive in movies. Watermelon eating contests. Cake decorating contests. Bbq buffet that was DELICIOUS. And the restaurant ROY'S :P YUM-O The resort has so much to offer you don't have to LEAVE :) But if you do leave there is an awesome outdoor mall across the street w/ Marshall's & other stores & movie theatre. This is a GREAT MEGA hotel :)))) FRIENDLY workers too!\n\nReview 33:\nThis property is by far the best I've stayed at in a long time. This resort should be categorized as a five-star property. The rooms are elegant, well kept, clean and very nicely furnished. The common areas are amazingly beautiful and well maintained. The pools... OH! the pools!... truly amazing. Fun for the entire family... from the lazy river for the kids... to the larger more adult pools for the grown ups. Open areas for children to run and have activities. As if that weren't enough, the hotel staff is amazing. They go out of their way to help and assist you. Very attentive and accommodating. A true hidden gem in the desert! Will certainly be back...\n\nReview 34:\nI arrived at the Desert Ridge for a conference and had booked a room months earlier as part of the conference block. I had left Boston early in the morning for NYC, spent the day in NYC on business, took the last flight to Phoenix and arrived around 11 PM after a very long day. When I arrived they told me they were full, and that they would need make arrangements for me to stay at another hotel in the area. I told them I was specifically there for a conference and needed to be onsite. They had oversold, and couldn't/wouldn't do anything except put me in another of their properties, about a 4-5 minute drive away. I am very disappointed that my reservation wasn't honored, and I was relocated off site, to a property that didn't offer standard hotel services or facilities - and had a 10 AM check out time to add insult to injury.\n\nReview 35:\nFamily friendly, beautiful property. If you have a car, not more than 10 minutes from downtown scottsdale. Great restaurants in vicinity as well. Would definately return.\n\nReview 36:\nThe JW Marriott was beautiful! We had a great time. The hotel is gorgeous and the buffet breakfast was amazing. This hotel has all of the amenities and a lovely staff as well. It's a resort, so it is not surrounded by much to do nor is there anything within walking distance. If you plan on exploring, you'll need to rent a car (which we did). The hotel is all and all awesome.\n\nReview 37:\nStayed at the JW marriott and had a great time. My wife and my 7 year old daughter loved the lazy river. On the weekends they have a taco bar that is awesome. Try the steak or chicken tacos that have been marinating for a few days--they grill them right in front of you. The room/hotel/grounds were immaculate. My only complaint was the resort fees which I had no idea about until I was getting ready to check out\n\nReview 38:\nIt really is a pleasure! The hotel is so nice that we stayed there 3 times n 3 different occasions in the past. It has beautiful rooms and grounds, great restaurants and costumer service is fantastic! I recomended it to many of our friends who were all very impressd!\n\nReview 39:\nstayed 4 nights in mid november. terrific service; excellent food during small meetings we held all day; staff was courteous and attentive; clean, quiet , well appointed room, facing golf course and pool; solid workout room; had a terrific massge on friday afternoon.\n\nReview 40:\nThis was my 3rd trip to this hotel. My family has enjoyed our stay there every single time. When walking in you'll find great open lobby overlooking outside. Staff there are wonderful! My only complaint would be that it is swimming pool/lazy river is open to other hotel guests...we had group of 20 somethings partying it up with smoking and drinking heavily around young kids. It took awhile for the security to come and escort them out...they were not hotel guests. Otherwise, this is a great family hotel!\n\nReview 41:\nTruly one of the best hotels out there - the rooms are spacious, the grounds are perfectly maintained, the staff was pleasant. The only negative might be the resort is quite large and it takes a good 5-10 min to walk from the parking lot to the hotel rooms. But, the fitness center is top of the line and the buffet breakfast was superb. Sadly, I didn't get to enjoy the pool/lazy river, but it did look nice. But the best part of the hotel? It's quiet!\n\nReview 42:\nThe JW Desert Ridge is a fantastic place for families who are active. We found the hotel very accommodating to our kids (14 and 17), the pool areas are fantastic and there is plenty of dining options both on property as well as a short drive away. This area of Scottsdale/Phoenix is the best all around area I've found for easy access and lots of stuff to do. The only thing keeping my rating from 5 stars was it was very expensive, but, it is a resort so what do you expect. The staff was all great, can't say enough good things!\n\nReview 43:\nThis was my second stay at this hotel/resort for business and I love it! The rooms are gorgeous - comfortable beds, huge bathrooms, and quiet halls. For business meetings - the meeting rooms are grand, with strong A/V services. There is Starbucks onsite, so you don't have to spend lots of money on hotel coffee. Tip: the pools are shallow - no more than 4 feet deep. There is lots of outdoor spaces, and maps for walks/runs. I LOVE the spa. I had a massage, and it was one of the most relaxing massage I've ever had (I get massages monthly at home). The spa is clean and quite luxurious! There is a steam room, dry sauna, and indoor jacuzzi. The restaurant at the spa is delicious, with gluten free meals available. Stay here for business or pleasure. You will enjoy it!\n\nReview 44:\nMy husband and I stayed here for a long weekend without the kids. It was perfect from end to end. The staff was extremely accomodating. The food was scrumptious. The weather was undeniabley beautiful and the spa was heaven. I had a treatment every day that was relaxing and rehabilitating. The spa pool is the way to go if you don't want to be around kids. The hotel was packed with families too who looked like they were having a blast. We are considering going back with our kids. Would return in a heartbeat!\n\nReview 45:\nWell first let me say I have been in the travel industry for awhile and I was very impressed with this resort. Beautiful grounds nice rooms, great bathrooms and very clean. I will be honest there were a couple of things I didn't like but I will factor that into it being July and a bit off season. I really hope that Marriott checks Trip Advisor at times because they have a wonderful associate (manager) who is Karen Chastain. Without her service and the time she takes with the guests I don't think this resort would be as nice as it is! As for the food I disagree with one of the reviews, I would stay with the restaurants that are staffed by Marriott employees. One of the restaurants NOT owned by Marriott or maybe I should say not staffed by Marriott employess is Roy's, so with that said you can draw your own cunclusion. I would defintly stay here again.\n\nReview 46:\nJust got back from a few days at the J.W. Marriott with my husband and 3 kids. Hotel is BEAUTIFUL! Great service, restaurants, housekeeping. The pools are awesome-lazy river very fun. My kids had a blast-were in the pool every second! (it was 110 degree's outside!) There is an outdoor mall across the street with good restaurants, shops and movie theaters and a hotel shuttle that leaves every half hour! Fun trip! !\n\nReview 47:\nThe hotel was beautiful and the entire staff was especially friendly and helpful from the moment we got to the resort. I travelled with a group of guys for a golf trip, and we all had an awesome time. The rooms were clean (minor exception to the balcony) and spacious with very comfortable beds. And the golf, oh the golf! We played 90 holes in 3 days on both courses and they were in great shape (a couple brown spots, but that's to be expected in a warm, dry place). Both courses were fun and challenging for everyone, and we had a mix of guys with handicaps from about 5 to 25! I look forward to my next trip to Phoenix and there's absolutely no question as to where I'll be staying!\n\nReview 48:\nThe resort is very nice, but don't stay in the buildings closest to the road, noisey and near the tennis and basketball courts (bounce bounce til late at night) and I was very disapointed by the beds which felt like they were 10 years old, springy and uncomfortable. There is better. Business center is a UPS operation very expensive for faxes etc. Why the heck don't they actually take care of guests and put in a few computers and printers instead of that. There are better hotels in the area.\n\nReview 49:\nWe were there for a professional meeting. We were impressed by the friendliness of the helpful staff throughout the hotel that provided us with a very enjoyable stay. We didn't have time to take part in any of the resort activities so we can't comment on them.\n\nReview 50:\nI stay at Marriott's 100 nights per year for business so I decided to try this hotel out when I was in Phoenix. One of the nicest hotels in the country. The service was amazing, one of the best I have experienced. Everyone at the front desk could not have been nicer or more helpful. Bartender Mike at the italian restaurant was a great guy. My only knock was the hotel has a kids vacation club in it and they are clearly promoting a kid's free for all which seemed strange for a high end convention hotel. Since the hotel is attached to time shares and condo's the place was just too small for as many kids were there. Without a specific pool for adults you just never got a break. I would recommend staying here if you have kids otherwise you may want to find a hotel which caters more too adults.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28378, "query_start_index": 28380, "query_end_index": 28380, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 773, 1033, 1728, 2373, 3186, 4067, 4987, 5836, 6785, 6965, 7336, 7880, 8713, 9622, 10135, 10827, 11026, 11526, 11982, 12318, 12998, 13423, 14132, 14737, 15367, 15481, 16279, 17166, 17423, 17665, 17893, 18863, 19537, 20386, 20569, 20959, 21385, 21665, 21945, 22466, 22932, 23475, 24259, 24783, 25658, 26088, 26787, 27295, 27568]}
{"id": "2515908", "pid": "2515908", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was not satisfied with my recent stay at this resort. I have stayed at many Marriott properties and have never experienced roaches in my room. We stayed at the property for 4 nights and saw roaches everyday. I realize that there may be occasional sitings of bugs/spiders due to the weather, etc., but roaches are totally unacceptable. I brought the issue up to the attention of the staff and was told many times that they would spray the room only to find roaches when we returned. In addition, the staff was not helpful in resolving the issue and were very nonchalant about our displeasure. This is not what I would expect at a Marriott property.\n\nReview 2:\nCockroaches galore. BEWARE. The place is clean,but infested\n\nReview 3:\nAfter reading pretty good reviews here on TA set up a last minute time share exchange here and got a nice 2 bed suite with a balcony. the room was nicely appointed and spacious, very clean. staff was helpful and friendly. seems the best rooms are those facing \"lake\" where you have privacy, we were on main drag but it wasn't noisy or anything. Time To Be ReFurbished Pirate Pools were crawling with kids, as was the whole place. If you don't like kids do not go here! Not much space to relax with all the kids everywhere. Kids seemed to love the place, and it felt very safe for them to explore a bit after being watched like hawks at the parks. I would reccomend this for familys with kids and larger parties.\n\nReview 4:\nStay was okay. Rooms were nice and grounds were fantastic, but there were way too many shrieking children running frantically around the grounds. I thought I was at Willy Wonka's Chocolate Factory with kids full of sugar. It was not very relaxing as I was trying to take a few days off from a stressful job.\n\nReview 5:\nSecond stay here and it's got better, staff all say hello and make you feel welcome which is noticeable when you move to another hotel. The pools are great and stay open late which is perfect after a day at the parks. The location is perfect for shopping, parks, restaurants and the road is quiet so there's no issues getting here or out. The only problem is the neighbours who seem to have no concept of keeping quiet even at 0530 when they're obviously leaving, maybe this is due to thin walls or adjoining room doors. Would stop here again if the chance arises.\n\nReview 6:\nWe have owned vacation condos in Myrtle Beach South Carolina for the past 13 yrs, so we now what it takes to provide a wonderful vacation experience. Marriott Horizons met and exceeded our expectations. You need to rent from an owner though to get a fabulous rate. The perfect place to stay and also perfect for a day away from all the parks. Use the waterpark features and sit back!! Brian ---\n\nReview 7:\nThis is a big step down from other Marriott vacation club properties, so beware. It is good for kids, close to Sea World, and has pretty good activities on site. Unfortunately it is filthy (they do not clean carpets) and in need of renovations (2009). You should pay for housekeeping, though they don't do much. If I were to do it over, I would just stay across the street at one of the better Marriotts and get a week pass for sea world/ aquatica. Management was supportive, but they don't seem to have much budget for service and upkeep.\n\nReview 8:\nThe hotel looked great from tripadvisor. We got there and the pool was dirty and the room felt dirty. The straw that broke the camels back was the 8:00 a.m. wake up call asking if I wanted to buy a timeshare!! I was on vacation wanting to sleep in. We checked out and went to another resort we stayed at last year, Floridays.\n\nReview 9:\nThis place was perfect for a trip to Orlando. It is more or less in between Disney and Universal and almost walking distance to Sea World. The Villas are perfect for a long stay with great kitchens and washer/dryer. They provide you with everything from Coffee filters to dish washing detergent. But it's the activities and outdoor facilities that make this place. The two pool complexes are awesome from the Pirate ship to the mini water park. Above average mini golf course, basketball courts, pool tables, ping pong and quality exercise/fitness center it is a vacation on it's even if you never go to the parks. Add in the kid's club with a game room and you'll ask yourself why you dropped all that money on theme park tickets.\n\nReview 10:\nMy parents (Imho) were duped into getting this timeshare unit about 5 years ago, and in theory it sounded fine. They paid premium for a fixed week #52 (which usually encompasses Dec 24/25). We always meet them there as it is a great time for our kids to have Christmas at Disney. In the past 4 years the rooms have had virtually NO upgrading and they are starting to show their wear. MY BIGGEST pet peeve is EVERY year my dad takes time off his ridiculous work schedule for this trip; week #52 per their contract. Last year they \"had to\" move us a few days after that #52 first Saturday. Okay fine. Well, dad just got an email this week saying that this year we \"can\" arrive on December 29 and leave January 5th! WT...?... This is absolutely unacceptable and against contract. Not to mention that first week of January you can book a room for significantly less than week #52. I am livid. Yes, you will also be bombarded with sales calls while staying on property. They bother our room and we are owners already. they want to \"update us and explore other opportunities\"... Beware!\n\nReview 11:\nWe stayed at the Horizons from 7/30 to 8/5/2006 and liked most things about the resort. Nice rooms with balconies but our refridgerator was not working properly and we had made 4 calls to have it checked during our 1st 4 days there. Maintainance answered all calls quickly but never knew what to do. The 1st 3 visits the person that came had no clue. The last one to come set the controls to what he said would work but again no luck. We had many of our food items go bad. Also, don't try the miniature golf at night... the lighting is terrible.. you can't see the hole you are putting at most of the time. I left a comment card with these concerns and the front desk manager called promptly and said they would replace the fridge and look at the lighting but when I spoke with him said he couldn't do anything about the fridge items going bad after the fact. Overall a nice resort but not happy with how manager handled situation.\n\nReview 12:\nWonderful family resort - stayed in a pretty 2 bedroom, bldg 12 overlooking the lake which was very nice. Staff was always courteous and helpful. Condo was neat, clean, and well decorated/equiped. We did the parks every morning (always managed to arrive for rope drop) and returned to Horizons by about 2pm. Our 7&8 year old boys loved everything about staying here and we did too. Out of the two pool areas the boys seemed to like the pirate ship pool more (even though the other pool had a much larger slide - that was very nice; I tried it!!) An easy 10 minute ride to Disney. Highly recommend Horizons as the Orlando FAMILY resort - if you don't have children (under 12....I'd recommend staying elsewhere).\n\nReview 13:\nWe spent spring break here and loved it. The unit wasn't huge but the layout was nice with a king in the master and 2 queens in the second bedroom. Cable, Internet, flatscreen TVs, all very nice. There was a bar and \"booth\" seating which gave us plenty of room during meals. There were activities for the kids every day, and the two pools were great with a waterside and 2 small waterparks. They had mini golf, ping pong, foosball, cornhole toss, soccer, basketball, rec room with games - plenty to do! The fitness center was very nice with new equipment. They have gas grills available. It is easy to get around from here, as Sea World is right around the corner. Disney is about 10-15min drive. There is a Publix just about 3 miles away on Central Fla Blvd, and a CVS with a Minute Clinic about 2 miles away. It was so crowded around Orlando that we hung out at the resort several days and nobody got bored! The pools and other activity areas are all located close together so the kids could easily make their way around but have us close by. Overall a great place.\n\nReview 14:\nAlways my first choice to stay in Orlando. Great activities on site for kids And close enough to shopping, attractions and International Boulevard.\n\nReview 15:\nWe have a 7yr old and an 18 mth old. Rooms were great, pools were fantastic for little and big kids! staff very friendly. Adjacent to main roads to Disney, sea world (2ooyds away) and Universal.\n\nReview 16:\nWe just got back from Marriott's Harbor Lake (Horizons) and we had a blast. The kids enjoyed the pools and played until they were exhausted. The Pirate ship was a tremendous hit and enjoyed by mom and dad as well. Lots of activities: putt putt, tie dying, arcade and ice cream sundaes. Minutes from Sea World and Disney. Rooms were excellent and so was the entire resort.\n\nReview 17:\nThis property is very kid friendly. And the pools and pool staff are amazing! Our granddaughter had a great time on the Pirate Ship. The pools are very crowded and to get a lounge chair you must be at the pool before 9 AM. Let's talk rooms--we own 4 timeshares and never have I seen rooms that need updated so badly. Two of many complaints--no luggage racks(after I was told they would send 2 up?) --then they told us they don't have any in the facility AND no roll away beds! Very noisy at night and early morning. Guests were not very considerate of other guests. Great for families with children if you don't want them to get any sleep! Not such a \"Magical\" experience.\n\nReview 18:\nWe were at Horizons April 24-30th. Completely satisfied with everything. All aspects of this place were right on the money. The room fabulous, the activities, pool, putt putt, basketball court and playground were all top notch. Check in great. I have a 3 and 5 year old and my five year old had to be coaxed out of the hotel to the Disney Parks. We stayed in a two bedroom overlooking lake. Patio was screened in so no bugs. Kitchen was stocked perfect and the washer and dryer in the room had me coming home with no dirty clothes! I loved the parents night out activities so alone time was possible. (Must be 5yo on some activities.) Absolutely loved this resort.\n\nReview 19:\nOne week visit at the Marriott Harbour Lake. Nice condos and well equipped and clean. Staff was very friendly and responsive to all requests. Location was convenient for attractions.\n\nReview 20:\nWe stayed at Harbour Lake the last week of March and what a nice resort it is. We stayed in a building that was recently renovated and thought the furnishings were very nice. Our screened in porch did not have a great view, but it was better than the rooms facing the pool or highway. The resort is small but had two great kids pools and activities. We were on the second floor and our room was quiet with no bugs. Would definently stay here again.\n\nReview 21:\ngreat base for families. Room a great size, and you had every thing for cooking. In the great Americian sytle nothing was to much trouble and problems were sorted with speed and a smile. Will be back next year Swimming pools busy at times but it was a heat wave of 105f Didn't use the kids club or evening enterainment so i can't comment on them No negatives at all 100% from us which must be a first. The Williamsons north of England x\n\nReview 22:\nI was very disappointed when I stayed at the Marriott Harbour Lake. It is nothing like the reviews say. It is nice but it is not as nice as the other Marriotts.\n\nReview 23:\nGreat place to stay!!! Kids loved it. Staff was awesome. They were great with the kids. They knew many children by there names. The children loved to play with the staff. Pool was great. Marriott quality at its best. Marriott isn't perfect but they are the closest thing to it in the timeshare business. If you are going to buy a timeshare. Buy Marriott! We did 3 years ago and haven't regretted one moment. You get great resorts like this one!\n\nReview 24:\nWe've traveled to Orlando five times in the past six years, and this was the best resort yet. A short drive to the Disney resorts and the Outlets, two of our fave destinations. The condo was not the biggest we've had, but clean, very comfortable beds with high-quality linens and pillows (makes a big difference in your trip when you can get a good night's sleep!). We didn't have a lot of time to spend at the resort, but great amenities - two sets of pools, complete with slides. Wish the hot tub was warmer, but that's how it goes at family-oriented resorts! Nice porch swings overlooking the \"lake\", good walking paths throughout the resort. Our dryer was broken, and they brought us a new one pronto.\n\nReview 25:\nThis is a great place. The staff was professional and helpful. We stayed here while going to Diney World during the day. We were there during the record breaking cold spell so we were only able to take advantage of the awesome pools and hot tubs only one day. They have great activities for the kids, mine especially like the familyl wii nites. My self and my husband liked the 2 for 1 drinks during happy hour at the pool side bar/grill. We didn't play mini golf but the course looked nice. I read it was $25 for all week to play. I wasn't sure if that was per person or what...it's per family!\n\nReview 26:\nMy husand and I are owners at this resort and have stayed before. The attitude of the staff and cleanliness of the room (previous tenants' hairpins still in bathroom) is not what it has been on past stays. Midweek we requested a change of towels and additional toilet paper. We were told there would be a $10 charge. Considering two of us needed a change midweek, I hate to think what a family would need. After letting them know we were not pleased about this recent rule change, they brought us a change and \"complimentary\" toilet paper. Are you kidding me? This place has potential, but it needs to live up to the standards Marriott has promised and we have come to expect. It's a competitive world out there.\n\nReview 27:\nMy husband and I flew down for 6 days to the Marriott. We decided it was the best place to meet up with my son and his wife and 4 children. I hadn't seen him in 1 1/2 years, as he just got out of the Marines. It was a wonderful place for all of us. The kids ages 3 to 9 loved the pools and pirate ship. We couldn't get them out of the pool but finally did when we wanted to go to Magic Kingdom. I was able to use the kitchen every day to cook a large breakfast for all. The kitchen had everything you would need. It comfortably fit all 8 of us to sleep. There was plenty of room and we never felt crowded. I would consider staying here again as it was right next to Sea World and just a 10 minute drive to Disney. The large screen tv's were an added attraction in the living room and bedrooms.\n\nReview 28:\nWe stayed in a studio and it was bigger than most hotel rooms. The room was clean and complete with a kitchenette and screened in balcony. There were lots of bugs outside but none inside thanks to the screen. There are tons of activities of which many are free (putt putt was not if you are not an owner). We were there for only one night but at no point were we asked about taking a tour, possibly if you stay longer they would have called. For the kids they have two fantastic pools. One is complete with a waterpark and water slide, while the other has a large pirate ship. The pool with a pirate ship also has several spas surrounding it for the adults. The resort itself is directly across from another Marriott resort which has a golf course and SeaWorld is a very short drive away.\n\nReview 29:\nWe were in building 29, very clean and neat, lots of room, everything we needed for the week, and the room was cleaned twice while we were there, which is more than any other time share we've been to. As far as the pools and activities....FUN, FUN, FUN!! our kids - 3 boys - 7, 4 & 1, all had a fabulous time. Lots to do, didn't have to go anywhere else. We did disney one day, and the rest of the week stayed at the resort. Lots of fun activites for the boys, games, live music, free pool tables and ping pong, kid sized basketball and of course the great pools. Beautiful grounds...cobblestone roads, beautiful trees and landscape. NO COMPLAINTS! (well maybe one, it would be nice to have a hot tub in the master suite) Very friendly staff - we plan on returning.\n\nReview 30:\nI do not know what the other buildings are like, but our stay in Bldg. 31 which has been recently renovated, is really lovely. The beds are very comfortable, and the amenities in this two BR villa are very, very nice. We have a screened porch overlooking their man-made lake which has made for quiet nights with just the sound of the lake's fountain. Our service has been quick and congenial. The outdoor activities for children are adorable for little ones or preteens. It's near Disney World and Universal and lots of restaurants.\n\nReview 31:\nOur two and eight year olds had a wonderful vacation at this resort. The bar, restaurant & Starbucks on site are great and reasonable. Plenty of fun drinks for kids and adults. Between the water slides, pools, and hourly activities, the kids were entertained all week. A magic show, movie night, bingo, mini golf, ping pong, and shell painting were among the highlights. They have everything covered here for families! The rooms are spacious and well equipped. However, they are dated and starting to see their age. We requested a renovated room at check-in and were told we would be placed in a newly renovated 2 bedroom unit. However, building 14 has not been renovated. Aside from that, our stay was fabulous. We would gladly return next trip.\n\nReview 32:\nWe stayed there for three days and had the best time! it was clean and very friendly! Would not hesitate staying there again!thank you for the great memories!\n\nReview 33:\nJust returned from a week at HL with my 12 year old daughter. Check in was quick and easy even at 4am - thanks Globespan !!!! Rooms are fantastic - huge living area with all mod cons, great bedrooms with big comfy beds and super views over the lake. We visited all the parks which are an easy 10-15 min drive away, Sea World is within walking distance and International Drive is 2mins by car. The location is perfect, in a nice quiet area but so close to all the restaurants and attractions. There were lots of families with smaller kids and they all seemed to be having a fabulous time in the Pirate Pool - next time I will have to rent a small kid and join the party !! Well done Harbour Lakes, great staff, great resort and great location - you will not be disappointed....\n\nReview 34:\nI'll be brief. This was a timeshare trade for us and we were very happy with it. We would stay here again! Huge suite, two bedrooms with full baths (one has a double shower). Clean, nice decor. Full kitchen with everything you need. Huge dining area that seats eight with two more kitchen bar chairs. Huge patio area with full size table and four chairs. Ours (building 15) overlooked the lake. Tons of entertainment for the kids: Pirate pools (one heated), basketball, playground, game area, arcade, and fishing pond. The food was just okay, but International Dr. (close by) has everything. This is a great resort! Close enough to Disney (about 3-5 miles) but not in the chaos. Nice place!\n\nReview 35:\nThis hotel was wonderful! It was clean, the staff was friendly and helpful and the kitchen was great. We had three adults, two children and one baby and the two-bedroom model was fairly spacious-- we had enough room. My granddaughters loved the pools! My daughter loved the baby pools which were entirely enclosed. The third day we were there one of them asked if we could come back next year. Last week another granddaughter said it was the most fun hotel she's ever stayed at. We really enjoyed the Polynesian show on Friday night. it is a short drive to Disney World.there is a great arcade the kids love it. there are great water games my granddaughters loved it --and the grown-ups can play some games too. clean rooms, and great maid service.\n\nReview 36:\nThis is the 3rd time that we have stayed here and we love it. We two children, 8 and 6 and they absolutely love it. They never even asked to go to any of the parks. Probably the only thing that I think they are missing is offering a \"kiddie camp\". This would give sometime for the parents to have some alone time. We will continue to come back here and I would recommend it to anyone with children!! !\n\nReview 37:\nI liked this resort a lot, especially if you have school-age children. The pools are amazing for kids and the pirate theme is really fun. The rooms are (generally) clean, spacious and modern. The only downside is they really need to steam clean their carpets more frequently. Our kids are crawling age and their knees and hands were really dirty (yuck). This is common at almost every hotel we have stayed at though. I thought the staff was very friendly, but really very little happened where we needed to interact with them so I have no idea how they handle problems. Not much for resort dining, but we mostly cook for ourselves so that was fine with us.\n\nReview 38:\nWe had 2 teens and a 10yr old. All loved the place. The 2br 2 baths w pull out couch were great. Kitchen well stocked and plenty of room. We are looking foward to coming next year. Pools are spectacular, kids loved them. The activitirs were great too. Staff was friendly and very helpfull. Special mention goes to Sarah and Erica of the pirates crew who were wonderful with our younger guy, Mat at the bar & grill was excellent as well. Herd a few negative things about staff before we arrived and believe you can't please some people at all. Any Complaints would be petty picking. An example, When we arrived the ice maker was not working. Maintenence arrived within 10 minutes and not only fixed the ice maker but brought us a bag of ice because we had none. this rates 10 stars.\n\nReview 39:\nWe visited Disneyworld in August 2010, staying both onsite and at the Harbour Lakes. Both were great, and had their pros and cons. The ONLY con to the Harbour Lakes was that it was not on Disney property (which was a very minor thing, compared to the fantastic room and resort). We stayed in a beautiful 2 bedroom, 2 bath unit. It was nicely and comfortably furnished, with comfy beds and great ammenities. There was a full kitchen which we did use. Also had a washer & dryer (awesome!). The screened balcony was nice, although it was very hot while we were there. The resort itself is wonderful. We did the mini golf, fishing, luau party, activities by the pool, and of course swam in the 2 pools. The kids LOVED it. We loved having the extra space, and it was nice to hang out after the kids went to bed. We would return in a heartbeat if we could find an affordable price. We had gotten a good deal last year.\n\nReview 40:\nMy family stayed at the Horizons the first week of June 2007. It was the best vacation we've had since trading our time share in the past 6 years. My children are 6 & 8 and absolutely loved it here. My parents also joined us and they couldn't stop thanking us all week for such a wonderful vacation. We had passes to SeaWorld which is literaly right around the corner. We ended up spending every day by the pools enjoying all the childrens pirate activities, dj, and ice cream sundaes and then going to Seaworld late afternoon and evening when it was cooler. To be honest, as much as we also loved SeaWorld, the kids would have had a super vacation just staying on the property. They also have programs for teens as well as mini golf, bb, karaoke etc. I would absolutely recommend this to families with children of all ages.\n\nReview 41:\nFor spring break this year I took my 9 year old niece to the Horizons Vacation Club. We stayed in a studio room which was a good size and nicely appointed. I thought while we were there we would go to a park but my niece would have none of it. She loved the resort, she loved the pools, the activities, she loved everything. It is a great family resort, there is a kid\u2019s night out which my niece loved, they have entertainment around the main pool everyday. The staff was wonderful, the room was nice, the pools were great. I can\u2019t say enough about this place.\n\nReview 42:\nOur family just returned from a wonderful vacation at Marriott's Harbour Lake. The location of this resort is great! There are many free planned activities for the children and my grandchildren loved the putt-putt which you can purchase for $25 for the entire family. They actually played 5 games which would have been $25. But had they not spent 4 days at WDW they would have played many more games of putt-putt. The pools are great as well. I liked everything about this resort. The staff was friendly, especially the front desk. The grounds were well-kept. The one negative would be that the sofa was quit firm, so luckily we brought an aerobed with us and the one who got the sofa slept on it on the floor. We plan to return as we thoroughly enjoy our stay!\n\nReview 43:\nI chose this property because of the many good reviews and the cool pool pictures! Turns out: all the good reviews are true and the pool even cooler! Everybody is very friendly and helpful, from the guard at the gate to the people at the front desk to housekeeping, everybody has a smile on their face. The two pools, one with a big slide and the other with a pirate ship with slides for the little ones, are nicely heated and, although the property is almost booked at this time, never seem crowded. The rooms are spacious and clean and it is very convenient to have a full fridge and kitchen supplies at hand. The resort is close to all the major attractions and within easy reach of supermarkets and restaurants. And thanks to Camilo from the front desk management we already booked our next stay 2012, he was extremely helpful!\n\nReview 44:\nMy boyfriend and I stayed at the Marriott Harbour Lake in June 2010. This hotel is in an excellent location since it is right near I-4 which takes you to all Disney related parks and it is down the street from Sea World. Staff was very friendly and helpful. Lots of things to do on site such as several pools, mini golf, gas and charcoal grills, playgrounds, rec rooms, etc. Our room was very clean and quiet.\n\nReview 45:\nChecked out today building 28. It was good, only wish there was a flat screen in master bedroom. I have 10 year old twins who could not get enough of the pirate ship and slide. The putt putt course was fun. We must have played 5 times per day. Pay the $25 weekly fee as it is worth every penny. Could use a little more lighting for evening play. We did not have daily housekeeping service. You take care of this yourself. You call for what you need and they bring right up to you. Good activities for both kids and adults. would recommend without reservation.\n\nReview 46:\nthis was our second stay at this hotel and it did not disappoint! We have two small children and the two bedroom suite was just perfect. So convenient to have the washer and dryer and the full kitchen- a must for travelling with small children. My three year old just loved the pirate ship pool. All the employees were helpful. My only complaint would be that we had ordered a pack and play for our infant, and the first one was broken and the second one was pathetic. The poor child was sleeping on such an uncomfortable surface.\n\nReview 47:\nWe totally enjoyed our stay at Horizons. The grounds are very well kept. The staff were pleasant and helpful with all of our questions. Our room was showing a little wear, but it was still practical and spacious. The kids (big and small) had a lot of fun at the waterparks on site. Lots to do. We spent the monings and evenings at Disney and the afternoons at the resort. A lot of driving but well worth it. There is plenty of shopping and dining nearby. The last time we were in Orlando, we stayed at Cypress Harbor across the street, but Horizons was way better since we had the grandchildren along. I highly recommend the property for anyone.\n\nReview 48:\nThe newly remodeled rooms are beautiful! I was shocked at how nice they were. We didn't go to any parks just hung out the resort. One thing we had a good time with was cane fishing. Go to the activity center and ask for the Cane Poles. You can get bread from the bar but I would use leftovers you may have. We caught 5 fish with chicken nuggets. The pools are fantastic.....the pirate ship, splash park and waterslide were a huge hit!\n\nReview 49:\nThe Horizons by Marriott Vacation Club is the newest of the nearby Marriott properties, but is my least favorite of the three. While everything was clean and well-maintained, the living space was smaller than the other properties. However, the two pool and recreation areas were amazing, complete with a waterslide, water play area for kids and very cute decor and appointments. They offer an arcade, outdoor volleyball, ping pong, billiards and several outdoor seating areas. We weren't traveling with children but it seemed like there were ample activiites set up for kids to enjoy, as well as family bingo and other family-oriented activities. This is a nice place to stay, don't get me wrong. The screened-in porch is clean and comfortable, the showers are good, the kitchen is well-stocked and the front desk staff is very friendly.\n\nReview 50:\nWe love this place - have been there two different times. The pools are great, the rooms are spacious, and the staff is really friendly. Only 15 minutes to Magic Kingdom, but really, the pools are enough to keep the kids occupied.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29978, "query_start_index": 29980, "query_end_index": 29980, "truncation_seperator": "... 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{"id": "300855", "pid": "300855", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBathroom was filthy and walls and crevices covered in black mold I was afraid to inhale while showering lest I pick up some fungal airborne lung disease. If room change is still disappointing might move hotels. Can get much better for same price we know as we visit Singapore often.\n\nReview 2:\nAlthough the lobby is big and impressive and makes you feel like you were entering the ship in starwars, the rooms were a little worn but clean. Service was good. The good thing about this hotel is the location as there is a connection to the marina mall and it's walking distance to esplanade, marina sands, helix and the singapore flier. With the new marina sands mall nearby you don't really need to go to orchard.\n\nReview 3:\nAn outstanding hotel, blend of oriental and modern, its always great to be back at the Marina Mandarin, Singapore. The rooms just keep on getting better and better, the views of the Marina Bay are breathtaking, the lavish buffets and celebrations during festivals are outstanding. Celebrated our new year's eve at the party thrown by the hoteland it has been the best of our new year's eve so far .Would not at all mind going back again to get pampered by the excellent hotel staff. Also the spa services are not to be missed. A little heavy on your wallet but worth it!\n\nReview 4:\nGreat hotel to stay in Singapore! The large room is excellent and spacious toilet. The ateium is fantastic as well to hang around. Good location as well and I think all rooms have a balcony. LooK out for their promotions.\n\nReview 5:\nOur family of four had a early morning flight arriving at Singapore, hence we intentionally booked an additional night stay for two rooms such that we could rest at the hotel in the early morning. When we got to the hotel at 8 am, we were told that only one room was available, and the other room won't be available till 10:30 am. As the checked-out time is 12:00 noon, we were actually paying for 1.5 hours stay at one room at a full day's rate. Also, as we upgraded our room to club level, the hotel staff didn't inform us of the additional benefits such as inclusive breakfast. Hence we didn't get to enjoy the additional benefits that we paid for throughout the entire stay. We only found out when we checked out. Whenever we tried to ask for anything from the hotel, they were slow and didn't understand our request. We originally chose this hotel because of its convenient location, if we could choose again, we would have taken Swissotel for their impeccable service and dedication to customers' delight.\n\nReview 6:\nThis hotel claims to have the largets lobby in South east Asia and I can believe that. It has about the same area as a football pitch and towers many storeys above the bars. The buffet dinner is excellent as is the Italian restaurant just off the lobby where the food felt very Italian (no fusion nonsense there).\n\nReview 7:\nI was visiting my girlfriend for a week and we decided to book a nice hotel for one night. This seemed the best priced of all the better hotels in Singapore and we were not disappointed. Check in was easy, although you have to get in the left to get to reception which confused us a little. The inside of the building is huge in the middle and I think it looked very interesting. Our room was a standard room, no special view or anything (I think that the other side would be better) but it was nice. Huge bathroom and shower was a highlight but it was very clean. We went out for food and came back and sat listening to a singer and pianist in the bar area. The next morning we used the pool and all the facilities looked good but I can't really comment further as we did only stay the 1 night. The location was good though, next to an MRT and shopping centers, all in all a good hotel.\n\nReview 8:\nMy girlfriend and I stayed here on our last night of a three week trip in Asia. Our flight had been delayed and we were unsure about what to expect as the review for the hotel aren't amazing. As soon as we walked through the entrance, we were impressed. It was about 6pm and cheekily asked the reception if a free upgrade was available... and amazingly, it was! We were bumped up to a club room on the 20th floor, which had an amazing view over the marina. The room was huge and had a great bathroom. This made our last night incredibly special. The staff were very friendly and helpful. They gave us advice about good bars where to go to etc. The hotel looked after our bags the next day and we happy for us to use the swimming pool and showers throughout the day after we had checked out.\n\nReview 9:\nLike many of the other reviewers I found this hotel didn't live up to expectations. This place is quite literally dull - only about a third of the walkway lights on the Executive Floor were working. I stayed for 10 nights and, when I asked for late checkout, (which is supposed to be one of the executive floor perks) I was bluntly told that it wasn't available. The breakfast was just ok, the lobby bar is ruinously expensive and the housekeeping was very hit and miss. The food at Peach Blossoms (the supposedly Cantonese restaurant on level 5) was nothing short of apalling. If you need a Chinese food fix try going next door to one of the restaurants in Millenia Square or to Crystal Jade in Suntec - much cheaper and better. As an alternative for my next visit I made a point of viewing the rooms at the Pan Pacific next door. They were much more cheery and I'll stay there next time.\n\nReview 10:\nMy boyfriend and I spent recently 4 nights (including NYE) at Marina Mandarin, Singapore. Hotel is located in Marina Bay new and hip developed area and makes part of a bigger estate development (it's connected to the mall, conference business center and other hotels) close to center (5-10 minutes drive by taxi). Room: very clean, large and seemes recently renovated. Staff: friendly and helpful. Hotel is huge, business & conference orientated.\n\nReview 11:\nI stayed in Marina Mandarin for 2 nights. The price I paid is a 5-star hotel price but the service facility is not 5-star. There is dust over the carpet on the stairs in the lobby. The room is nice but the washroom is a bit torn down. Wifi is crazily expensive and even needs to charge for using LAN (do you know what century are we in now?!!!) On sun morning, I was awaken by drilling wall noise at 9am, what a gd alarm clock. The operator was not friendly when I got trouble in making local calls. I hear her personal phone was ringing in the phone and probably I was bothering her. For breakfast, there is a wide variety of choices and the food are fab. Fruit are refilled very quickly and the pastries are great. They put some birds in in the morning and the whole hotel can hear the nice songs. Just a tip for those who would pick this hotel, exit from esplanade is much closer than from city hall MRT station!\n\nReview 12:\nThis was our third time staying at the Marina Mandarin Hotel in Singapore. Previously with family but this time was just my wife and myself. As always we had a very pleasant stay and the staff were very courteous and helpful. Our room was exactly as per brochure- very clean- relaxing with a view over the Singapore river Will be returning in 2013\n\nReview 13:\nOn holiday with my sister who had never travelled to Asia before. We had previously visited Bangkok, and Phuket and were finishing our holiday with four nights in Singapore. Other than the beds being made up with clean sheets on our arrival, the standard of housekeeping was very poor. During the four night stay the room was not cleaned adequately - we slept there, the room had a super view overlooking the harbour, the swimming pool area was particularly jaded and the staff kept apologising for the poor standard of the sun loungers. The ONE member of staff that is! This poor boy was doing everything with an occasional hand from the security manager. Shame on the Meritus Group. The star rating is undeserved and I was glad we were only there briefly. Singapore itself, and it's people were 6 star plus. Give this Hotel a wide berth unless you are on expenses and can afford to upgrade to Club - perhaps all the staff were working on the higher floors because they were certainly conspicuous by their absence on our floor!\n\nReview 14:\nWe stayed here for a night on the way home from London to Sydney, to break the trip and get some sleep. The design of the hotel, although very striking, means that the atrium acts as an ampitheatre, which meant that the noise: live music and large crowd in the lobby, travelled straight up through our door and kept us awake for hours. Once that stopped early in the morning, the neighbouring disco continued until the wee hours. The whole purpose of the visit was negated, with no-one in the family getting more than an hour or so sleep.\n\nReview 15:\nI'm a Singaporean and my house was under minor renovation and i choose to stay in a hotel for couple of days with my husband. 5 star hotel but 3 star service. The reception staff is soooooo snobbish. The rooms although they did furnish with new furniture but once i stepped into the rooms, it smelt mouldy and beside the new furniture and work desk, the bathroom is HORRIBLE. Stained and mouldy everywhere. Very disappointed for staying there and i checked out the next day, not worth at all.\n\nReview 16:\nI chose this hotel for its location. It is very convinient to do some shopping near by, as it has an easy access to the Marina Square shopping mall. My wife adored it very much. Besides, our room had a wonderful view over the bay and harbour. The staff of the hotel is helpful and pleasant. The pool with mineral water is really nice, and the food and drinks and overall service is good. I would recommend the hotel to all my friends to stay there.\n\nReview 17:\nThis is a nice hotel and staff are well trained. There are positives and negatives which make this hotel below average. Positives: Connected to Marina Square shopping centre, easy walk to citylink mall through to city hall MRT and Raffles Shopping Centre. Rooms are modern, however bathroom maintenance needs a little work. Excellent cleanliness. Staff are well trained and very friendly. Breakfast was very good. Negatives: The hotel is an atrium and the result is noise being carried. The hotel could very simply solve this by improving the sound proofing. We were on a high floor and could hear the band and lounge patrons 10 or so floors below till the early hours of the morning. Additionally, the noise from the street and pool is also very loud. Bathroom maintenance needs to be improved. Overall this hotel is good for business travellers mostly who work in Raffles Link or are in Singapore for a quick stop and do not want to venture to busy Orchard Road and happy to stick to one shopping centre with several restaurants and all major shopping chains.\n\nReview 18:\nRooms & Bathrooms not cleaned properly. In Fact the bathrooms were so filthy, we bought disinfectant from a nearby hardware shop & cleaned them ourselves. The loungers at the pool are not what you would expect of a 5 star hotel- more the standard of a students hostal.\n\nReview 19:\nWell below 5 star and not worth the money, there are plenty of better hotels in the same area with similar rates. The rooms are in desperate need of a refurb, sound-proofing and basic amenities you expect of a 5*hotel. There's a singer in the lobby area every night wailing for hours, which I'm sure is pleasant with a drink, but not also in your room, 7-11pm. The hollow centre is pretty but means the rooms are very noisy all the time. Service is pretty poor, nothing close to that of the excellent reputation Singapore has. I have been driven insane by the ridiculous Internet policy of locking your access to 1 device only- when I rang to complain I couldn't login on my laptop, after logging in on my iPad, I was told i would have to buy another package for a second device or wait for the 24 hrs to run out!! Seriously in this day and age??! Overall this is budget accommodation proclaiming to be 5*, and that's why they get the bad reviews. Go somewhere else if you can\n\nReview 20:\nThe hotel is outdated, and service is extremely bad. Although the room is decent, it takes forever for someone to answer the front desk or the Service Express line for room service when calling from the room. I had to hang up and call again because the phone just kept ringing. The staff is not very friendly or helpful when asking them questions about the area. Overall very disappointed in the hotel stay and would not recommend it to others.\n\nReview 21:\nStayed in many 5star hotels in Singapore and this is definlety not one of them,the beds are like slabs of concrete and the pillows are harder.The hotel has now been given halal certify, so now they no longer serve pork (eg:Bacon)etc.The staff need to spend time at other true 5star hotels to learn how to treat there guest in a 5star manor! If you wish to stay in a fantastic 5star hotel try the Marina Oriental you won't be disappointed. Stayed for 9 Nights August 2011\n\nReview 22:\nThe hotel has a spectacular lobby and it's right in the center of the action. We had a room with a view to the new Sands hotel and that was a treat. The rooms are ok but a bit tired. If you can make sure you stay at the Club level, you can have a high quality breakfast and delicious food and drink at 6pm.\n\nReview 23:\nstayed in this hotel for 2 weeks. Prime location, good Chinese food. Almost same breakfast daily. No choice for vegetarians. Spa (Steam/Sauna etc) not included in hotel facilities. If you are from India, and prefer Indian food, you should better stay at Pan Pacific, which is on the other side of the road.\n\nReview 24:\nHaving stayed at the Meritus' group of hotels flagship Meritus Mandarin on Orchard Road for the past many years. I made the decision to try the Marina Mandarin a few months ago and I must say that the hotel and the Marina area can be a great alternative to Orchard Road. From arrival to check-in, staff were excellent, hallmarks of Meritus! The lobby was awesome, especially in the mornings when you get to hear birds chirping and at night as it is illuminated. I won't deny that the rooms aren't 100% sound-proofed so you do hear the pianist playing late into the night. It didn't really bother in fact the soft tunes might have helped me sleep better. Meals at Aquamarine is superb. The buffet was extremely elaborate, fresh and offered great value for money. Once again, the staff there didn't disappoint. Location wise, it is some 15 minutes on foot to the subway but you don't get bored along the way as the hotel is connected via an underground shopping mall!\n\nReview 25:\nStayed at Marina Mandarin for 2 nights in January 2009, followed by 6 nights at Swissotel Stamford. Both hotels were good, with excellent location, facilities, staff and food. We agree with the Trip Advisor reviews ranking the Marina Mandarin just above the Stamford. The Mandarin has a nicer foyer, pool area and more recent fittings, while the Stamford is so large it is less personal and more of a business hotel. The Mandarin is well located near the water, but the Stamford has the advantage of being on top of an MRT station. Both are attached to shopping malls (Marina Square and Raffles City) that are actually linked underground by the City Link mall. The Food Loft at Marina Square was our pick of cheap eateries. Would stay at both hotels again, but the Mandarin would be our preference.\n\nReview 26:\nStayed here on thr 15th of November, told everywhere else was full. Paid 700sgd for a very basic room, which was small, shabby,and had a stale musty smell. There was no turndown and no breakfast offered. Gossly overcharged for a very inferior product. They should be ashamed.\n\nReview 27:\nThe hotel, staff, location, facilities all great BUT I couldn't stand the loud (although nice) music from the piano bar wafting straight into my bedroom and we were 14 floors up! If you are a light sleeper you won't like this place. The gym was good, pool nice, location fine, breakfast yum, staff helpful and efficient if the music at night doesn't bother you; go for it.\n\nReview 28:\nStayed at the Marina for 6 days in August of last year. Check in was a breeze and I was allotted a standard room. When I reached the room, the bed was unmade, being restless and sleepy after a overnight flight and having just 2 hrs to relax before going to office, I contacted the reception. They immediately upgraded me to the next room level (Cant remember if it was Club or Deluxe). The view from the room was amazing. The best thing about this hotel is that its so close to Temasek business district as well as shopping areas. The breakfast was very good, albeit a bit crowded for me. All in all, a very good hotel and experience. It also has its own shopping mall underneath.\n\nReview 29:\nStayed at this hotel with several friends for 7 nights recently. Great location, our rooms were all on different floors and had different layouts. More than enough space - both bedroom and bathroom ( full bath and separate shower, twin basins). Quiet, efficient housekeeping and customer service. The gym and pool were both in great condition and we all enjoyed the use of those frequently. The lounge area is easy to access, coffee downstairs is great. Close to everything you might think of, and the front door staff were very polished in procuring transport, giving directions, finding locations for us. Malls, restaurants and food courts all around you, so heaps of choices there. The Irish pub a short distance on the same street is worth a try. An absolutely enjoyable stay - take the buffet breakfast option though - made a good and stress free beginning to our days - Singapore is slow to wake up!\n\nReview 30:\nWhat a great hotel in a great location!! The Marina Mandarin kind of comes accross as an 80's style hotel but i think that that is the worse you could really say about it. Its an atrium style hotel with the atrium housing the lobby, restaurants and a nice but expensive lounge bar. The rooms are big and airy and most have a reasonable view of the city or bay. Housekeeping did a great job ofter replacing towels etc that didnt really need to be replaced. The pool area is nice although not too fancy. My main compalint would be that the restaurants and bar a bit too pricey. However you cant beat the location, it's in easy walking distance of the Singapore FLyer, Mrina Bay sands, Raffles and Orchard road.\n\nReview 31:\nWe had a very relaxing break in this very plush hotel. The staff very willing to help you. Very modern clean rooms. We stayed 3 nights in Singapore and had a great time. We loved the glass lifts although sometimes a bit slow. Just a few niggles though. There are limited sun beds around the pool and we were unable to have one although many of the beds seemed to have been reserved for some time with no one on them. The staff were all very friendly but sometimes they were not too clear about prices and stated that breakfast would be $60 dollers each [\u00a330 approx] which although lovely did seem very dear so we only had breakfast one day in the Hotel but later found out this info. was incorrect. When I asked for fresh milk in our room to make tea the same receptionist said it would be an extra charge but this also proved incorrect.\n\nReview 32:\nwe arrived from a lovely stay at Phuket and had to wait over 2hrs for a room which when we got to it it wasnt the right style that we requested.We were told that there werent any of the marina bay view.I told them that was what we had booked in feb 10 months ago and we wanted as paperwork stated.After further disscussions on the phone we were taken to room 1033.Whilst we had to wait for the wrong room we had a triple sandwich and my hubby four tiny squares of pate and 2 lattes which cost around \u00a330 which was far from reasonable for the size of the portion.Had we not had to wait longer than normal for the room we wouldnt have had to pay this price for lunch and gone out to find something more value for money,we dont mind paying for an evening meal but not a light lunch.Lovely hotel but go out for food and drink if at the end of your holiday! !\n\nReview 33:\nOur family of 2 adults and 2 kids recently had a 5-night, 6-day stay at Marina Mandarin Singapore. Check-in was swift and we were excited to see our room. We had booked a refurbished 1-bedroom suite with a convertible sofa bed in the separate sitting room which also had a small, round dining table and it's own toilet and bath. The bed in the bedroom was not exactly a king sized bed which the hotel had promised, and the newly refurbished toilet was leaky and always created a puddle of water where it was installed. The airconditioning was HOT and we had to bare it for 2 nights. They eventually had it cleaned and only then did it get cooler. They don't vacuum the carpet everyday, I had noticed fingernails that had not been cleaned for 2 days until they finally cleaned it. The location of this hotel is great but accomodations certainly could've been much better.\n\nReview 34:\nI was staying here for 2 night in Singapore. 15-20 min time from the Airport. Convenient access to all shopping mall. Good area. Hotel breakfast is over priced. It would be better if the internet and breakfast are free. Room is wonderful and comfortable.\n\nReview 35:\nI had stayed at the MM on two previous occasions but during this last stay it was AWESOME!. When I entered the (Premier) room all I could think to say was \"Oh my god\". That was it! It was the most stunning, beautiful room I had ever been in. On entering, the room presented even better. The bathroom alone was nearly three times the size of mine at home. The bed - fit for a king/queen - was too inviting to even lie down in or ruin. I just stood and stared. The TV, the excellent range of room facilities, the separate shower and bath, the slippers and robe they had set out for me, honestly it just took my breath away. The view was to die for. Seriously! The service at Reception was fast, efficient and accurate. The concierge, bell boys and everybody were helpful and good guides. Congratulations to the Marina Mandarin team. I can hardly wait to return.\n\nReview 36:\nWe had a short stay at this hotel and it was only too pleasant! The staff are very friendly and we were able to check-in at a very early time. The location of the hotel is great with many shopping places close by. The room was very clean and the hotel fittings were excellent. The ambiance of the hotel lobby was very good with a singer and pianist playing one night. It is a great place to stay for business or shopping or just touring the city.\n\nReview 37:\nI stayed at Marina Mandarin from 14 April -16 April on the Eleventh Floor. The room was outdated and filthy with stains on the carpet and walls, mold in the shower and bathroom, and handprints on the headboard. I also missed valuable time to meet with business colleagues to discuss future business because one of phone operators told business colleagues that I was not a registered guest at the Marina Mandarin during my stay. For SGD $ 424 per night without breakfast, there are many better hotel choices in Singapore. Based on my experience this is not one of World's Leading Hotels. I had contacted the Executive Housekeeper and Rooms Division Officer to view the room. Upon viewing the room, neither any explanation but said they would contact me. I was never contacted by either of them. Upon writing to them, some one else responded but did not have any explanation but offered an upgrade if I came back again. Why bother? Their affiliate hotel, Mandarin Oriental is so much better.\n\nReview 38:\nlike being shrunk & injected inside a 1970's bone coloured wall phone every thing is beige & faded includung the food & service . on arrival we missed lunch, fair enough & enquired about an aternative to the usual chubby club sandwich burger menu at the lobby lounge . \"sorry only caesars salad without bacon \"...so we opted for two flat glasses of Champagne & returned to our room where the all day menu had many salads & vegeterain alternatives ?????? so if they can deliver it to the 19th floor why not 20 minutes fresher in the lobby? we paid extra for a view of the marina but alas all we could see was the Mandarin Oriental & Carlton Ritz which depressed us even more because we have stayed at both previously & guess what... Swimming pool area dirty & unatended. room pretty below standard in the cleanliness area also.as I write this we havnt checked out yet oh dear. the upside is that its situated in a great area with easy access to restaurants & other hotels\n\nReview 39:\nThis hotel was visually stunning on the inside, except I was finding the overall 'smell' of Singapore overbearing and felt very ill. I am Asian, and can cope with many places, but Singapore disagreed with me and \\i wasn't well for day. nonetheless, the hotel staff were so friendly, I was treated like a special guest from the moment I walked in. The room service takes a long time, and room service food was stone cold one evening, but the hotel refunded the meal. otherwise, great stay, the pool is relaxing, and the choice of restaurants is excellent.\n\nReview 40:\npure bliss.. beautiful rooms, posh location, a perfect place to stay in singapore.. Marina Mandarin Singapore is a 10-minute walk from City Hall MRT Station. Local attractions like The Esplanade, Singapore Flyer and Suntec City Convention Centre are less than 1 km from the hotel. Featuring warm lighting and floor-to-ceiling windows, rooms at Marina Mandarin offer panoramic views of Marina Bay and the city skyline. Each is elegantly decorated with a flat-screen TV and tea/coffee making facilities. A well-equipped 24-hour fitness centre provides guests the opportunity to work out during their stay. An extensive range of spa and skincare services are available at the St. Gregory Spa\n\nReview 41:\nDON'T STAY IN THIS HOTEL! The price per night is very expensive, you naturally EXPECT 5-star quality of service but NOT IN THIS HOTEL! The hotel staff from the front desk down to the concierge are downright rude and nasty to all their hotel guests. The rooms are very dirty (full of dust and the carpets smell) the toiletries are incomplete and have to always call housekeeping to replenish, it takes 10 rings before housekeeping answer your call. The room service is lousy, the food came in very late and cold already when I asked the server to re-heat the food, he refused.\n\nReview 42:\nWe went to Singapore for Easter 2012 and stayed at the Marina Mandarin Hotel . The hotel is fantastic, its location is just perfect and the staff were great. Singapore is an amazing city with lots to do. I would go back to the Marina Mandarin as there was nothing i could fault about it. We just loved it.\n\nReview 43:\nStayed 5 nights at this hotel for business trip. Very nice location. The connection to the Marina Square mall at the 3rd floor is so convenient, you don't have to go outdoor to do shopping or catching the train. Also it is close to the Clarke Quay and Boat Quay, walking distance. Breakfast is great and room service is prompt. I will stay here again next time.\n\nReview 44:\nThe Marina Mandarin is a fantastic hotel! The staff at the hotel was very friendly, helping and accommodating. The pool is quite nice \u2013 especially for relaxing after jet lag - and the rooms are very spacious, clean and modern. The hotel is in a great location for walking to restaurants (although the restaurants inside the hotel are excellent \u2013 a lot of food choices and delicious!) and shopping. I would stay at again when visiting Singapore.\n\nReview 45:\nPossibly the best hotel we have ever stayed in!! Here for 2 nights on stopover to New Zealand. Special cheap rates and airport transfers free with Singapore Airlines. It is an excellent position for walking to Raffles(10 mins) and the shops. Suntec shopping center directly opposite which held shops of every description as well as excellent restaurants and small \"pods\" where they cooked oriental snacks in front of you.We ate from these \"pods\" twice and would definately recommend. On way back stopped in different area known as \"riverside\" ok but not so good as this part of Singapore. Will return! !\n\nReview 46:\nRequest for a high floor room was ignored. Single glazed windows meant that we had unacceptable levels of traffic noise. Added to this was a really annoying water hammer from the plumbing, making sleep almost impossible. Room rate (GBP 150 per night) did not include breakfast. Carpet in room was covered in stains. Receptionist did not tell us about using the key card to operate the lift. Not a good experience. I am a regular visitor to Singapore and I've stayed in much better hotels - for less money.\n\nReview 47:\nWe only stayed at the Mandarin for a couple of nights, on our way to Australia, but really wished we had more time there. The total experience, from when you arrive at the entrance, was fantastic. From the outside the hotel is nothing special to look at, but once you step inside the doors ... wow! Beautiful surroundings, wonderful service, usually by the most gorgeous Chinese girls. The room was fantastic and food in the restaurant couldn't be faulted. We thought the value for money was fantastic, especially compared to what we paid for a room in New York on our way home!\n\nReview 48:\nGood location very close to Merlion and Singapore river, right next to Sunset Plaza mall and 5 min walk from Singapore Flier. Loved it.\n\nReview 49:\nI just love Singapore. Beautiful and extra ordinary. Marina Mandarin is truly a classy place. I got to see some celebs as well. (LOL). Suntec City is conveniently located and a great place to shop. Would recommend this hotel to everyone.\n\nReview 50:\nGo for the Club room, you'll get an incredible view of Singapore, looking over the opera house and beautiful sky line along the coast (especially at night with all the lights on). There is nothing negative I can say about this hotel. The reception and lounge area is stunning and very impressive when you arrive to check-in. Rooms are nice, very up to date, clean and they offer a great service. Breakfast is great, when you've got a Club room, the breakfast is separate from the other guests (in a different room/floor) so can't say how the regular breakfast is. Staff is very helpful and nice. Thumbs up!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30613, "query_start_index": 30615, "query_end_index": 30615, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 470, 899, 1481, 1714, 2737, 3062, 3961, 4763, 5664, 6123, 7051, 7411, 8452, 9003, 9508, 9969, 11043, 11324, 12313, 12770, 13253, 13572, 13891, 14869, 15680, 15968, 16353, 17046, 17964, 18685, 19535, 20402, 21285, 21552, 22424, 22883, 23885, 24868, 25435, 26136, 26724, 27042, 27416, 27873, 28489, 29007, 29598, 29746, 29996]}
{"id": "259456", "pid": "259456", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI have been visiting Montreal on a regular basis for the last 20 years and have stayed in a large number of nice hotels in the city. One thing I know, the Le Square Phillips Hotel & Suites is not in the top 20 places to stay in the city. After reading the reviews on Trip Advisor I figured that I must be missing something, plus this hotel was a good location for the Jazz Festival. This is a standard hotel with larger that normal rooms that seem even larger because of the high ceilings. The rooms also have a kitchenette. The bed was one of the worst that I have ever tried to sleep on, very hard and uncomfortable. This might be a good place if you are staying with a family and need a larger room but even then it is not that great. Anyway there are many other hotels in Montreal that are a lot nicer in the same price range, look around.\n\nReview 2:\nI'm currently staying in this hotel, and it is just perfect! The entire hotel is just spic and span, and the service is simply excellent. And I would have to say that it is the best value you can find on weekends, as you can get a huge studio suite on the weekends for as little as $129.00. There is a little pool and an exercise room on the top floor, and both are kept up very well. I would definately have to say that this is my new favorite here in Montreal, and it cost me over $100.00 less than the Sheraton! I'll recommend this hotel to absolutely anyone, and its too bad that I have to leave to go back home tomorrow :( Liam Walshe\n\nReview 3:\nThe sad thing about internet reviews, especially when they are very good, is that it attracts too many people trying to find the \"best kept secret\" and avoid the crowds. Too late. The word is out, and what made this hotel attractive is no longer the case. The elevators are crowded, and slow. Retrieving your car is a 10-15 minute wait, and it is a good thing that the free continental breakfast is free, since that makes up for the crowded conditions. To top it off, you have a choice between spacious rooms and rooms with a view, for Square Phillips does not offer both in the same room. The best thing about the rooms is the loft atmosphere, since the ceilings are 12 feet high. Our children liked the fact that they could plug in their dvd palyers and watch their movies for free, rather than pay $10.00 to watch a family movie from the rental selection. The beds, though, are uncomfortable. The swimming pool area has a sign, \"Maximum 10 people can fit in this pool!\"\n\nReview 4:\nI found this delightful hotel on TripAdvisor, and couldn't agree more with the reviews. They were having a special where every second night was 50% off, so I ended up paying around $125 per night for a room bigger than my apt., with a full size kitchen, dishwasher, stove, full sized fridge w/freezer, microwave, dining table and chairs, and a wonderful bed, shelves, desk, I WANTED TO MOVE IN! Quiet rooms, great location, nice people, beautiful pool and fitness room on top floor with wonderful views. If you like to save money by buying and preparing your own meals (well, at least breakfast), I would stay here. Oh, and on top of everything, they did have free breakfast, which I didn't try. You can't go wrong, esp. with kids.\n\nReview 5:\nThe hotel is great. The rooms are huge with high ceilings and full facilities - refrigerator, microwave, toaster, dishwasher, stove, dining table. Free high speed internet connection. Staff was friendly and helpful. We had a 2 bedroom suite - king bed in one bedroom, double bed in 2nd bedroom and a pullout sofa - for a family of four. We paid $249/night during Labor Day week.\n\nReview 6:\nStayed for two nights over New Year's Eve. The first thing that impressed us was the size of the room - although we booked a King Studio this was more like an apartment, with around 600sq feet of space, and maybe more. We also valued the fully fitted kitchen and spacious separate bathroom. The service was excellent and the basic complimentary breakfast was appreciated. A great option for any trip to Montreal.\n\nReview 7:\nIf you're here with your nine kids and need to fry eggs in your room this would be a wonderful place to stay. However, if while you are here and you need to connect securely to your business network back at home via their Internet it will suck to be you, as it sucked to be me, a la it just won't work (and don't even think to call the help desk).\n\nReview 8:\nThis hotel is located downtown yet it was clean and quite at night. The staff was great. We never got to check out the breakfast room since we slept in and the breakfast time was from 6 to 930, bit too early if you are traveling for leisure or nightlife, but you have a kitchenette to make your own food so it was ok. The rooftop pool and patio area was awesome and clean. Next time I'm in Montreal that's the place I'll stay at again.\n\nReview 9:\nSpent there 10 days last May and as everyone else, I was quite amazed with the size of the rooms, which are remarkably spacious. Was also very pleased with the stuff attitude and the helpfulness in the front desk. The location is beautiful and I personally think ideal (near St. Catharine Street) as in fact you are as close in the center as possible, yet you totally avoid all the fuss and noise. A very well organized, clean and ideally placed hotel in the very heart of Montreal. Strongly recommended.\n\nReview 10:\nAs I paid for a room I am going to review the hotel. Poor customer relations. That's all I have to say about the hotel. Montreal was great and we had a wonderful time in the city as we do twice a year. Just will not be staying this hotel.\n\nReview 11:\n(+) : roomy , VERY well equipped , perfect service , clean , comfortable , free valet ($parking) (-) : no Fan in the toilet ! , free but cheap breakfast\n\nReview 12:\nSpent 3 nights in this hotel last month and was just reading back over the reviews. I feel like I stayed in a different hotel. I felt the location was fine, very central for shops and sightseeing and I dont mind the lack of a view as you are situated in the middle of a city. But once inside the hotel the rooms and atmosphere I can only describe as dreary and depressing. Our room was very large and the bathroom good and I have to say the rooftop pool was lovely, but overall the feeling is somber. Reception & concierge staff rarely smiled or said hello and it seemed a huge effort for them to do so. We didnt have a bad experience there but for the same price there must be hundreds of far nicer, more pleasant hotels in Montreal.\n\nReview 13:\nmost overrated hotel. made a reservation based on trip advisor rating bnut TA way off on this one. arrogant check in staff, cold impersonal room, internet connection terrible, coffee and breakfast must be avoided. Room was large but so what. i had to empty the dishwasher when i checked in to get a cup for coffee. The gym is useless. Montreal is a great city. this hotel is like a plain vanilla hotel in any city. no feeling at all that one is in such a great city. I would never stay here again. do yourself a favor and find another hotel to stay in Montreal\n\nReview 14:\nEverything about our stay in this hotel was wonderful. The staff was helpful, the rooms incredibly spacious and the price for the service was excellent. The as-much-as-you-want continental breakfast had enough variety to certainly hold one over until lunch. We would definitely go back.\n\nReview 15:\nWe stayed in early November and it was wonderful. Room was immaculate, it was great to have a full kitchen and spacious room with lots of light (and room darkening curtains). Fantastic restaurants, coffee shops, shopping within a minute walk. Must try the pizza place across from the park, less than one block from front door of le square Phillips. Perfect location and valet parking that is reasonably priced.\n\nReview 16:\nWe just returned from a week at the Le Square Phillips Hotel Suites. It was fantastic...spacious and immaculate rooms, delicious breakfasts, courteous/friendly/cheerful/helpful staff, perfect sightseeing location, exceptionally quiet room, very clean and convienient laundry facicities. The enclosed roof top poolwas gorgeous...especially at dusk when the city lights came on. It was a superb experience. This is a lovely hotel with very wonderful staff. I am smiling as I write this and think back on our time there.\n\nReview 17:\nTo say I loved this hotel, is an understatement - it was one of my favourites ever! I loved the large, spacious and comfortable room, the fully equipped kitchen, the large bathroom with excellent showerhead, the great king size bed with super comfy pillows, the cleanliness and free internet and flat screen TV and the inclusive continental breakfast. The location is superb, the hotel is quiet, the staff super friendly and the valet parking quick and efficient. We will definitely only stay here when next in Montreal - it was the best!\n\nReview 18:\nI and my family stayed in this hotel from Feb 26th to 28th, 2008. We found the service in this hotel one of the best so far. The only thing that the hotel could improve on is adding eggs to the breakfast! Other than this, the hotel deservs to be # 1 in montreal.\n\nReview 19:\nThis was our first trip to Montreal and this hotel helped make this trip one to remember. Its location is wonderful- right next to St. Catherine street where there are lots of restaurants, bars, shops, and an entrance to the underground city. We rented a king studio which was very clean, spacious, and enjoyable. The staff was friendly and very helpful. We would definitely stay at this hotel again, however you nay want to look at locations in old Montreal- we thought that part of the city had more culture and life, although this location was wonderful as well\n\nReview 20:\nMy wife, daughter and I stayed at Le Square Phillips for one night on Sunday, August 6. We had a king bed with a pull out couch. The room was huge, bigger than many ski condos we have stayed in. The kitchen was adequately equipped for simple cooking. The rooftop pool was perfect and the outside deck around it well above the city fray. The continenatl breakfast was good, with fresh food and lots of hot coffee. The hotel is very convenient to St. Catherine and valet parking was prompt. If you want to pay the money, we can't think of any reason a traveling family wouldn't stay here. If eating out isn't a main goal of your vacation, the money you save by shopping at the IGA a few blocks walk away and cooking in the large room willmore than make up for the cost of the hotel. All of us recommend Le Square Phillips\n\nReview 21:\nWe booked this hotel based on the reviews on Tripadvisor and we were not disappointed. The desk staff and concierge were terrific: very friendly, always smiling, and full of good advice for enjoying the city of Montreal. We only needed a few extra towels during our stay and they were provided almost upon demand. Our room was huge and extremely clean. The breakfast was included: yogurt, fruit, bagels, toast, croissants, cereal, juices and good coffee. Old Montreal is a close walk and shopping on Rue Ste. Catherines is 2 blocks away. A great choice for staying in Montreal.\n\nReview 22:\nAs most other reviewers have noted, this place deserves its #1 rating. It's conveniently located about 1/2 a block from St. Catherine St. (Rue St. Catherine) and within walking distance of just about every where. We walked to Rue St. Catherine and all the shops around there, the McGill Metro station (only had to take the metro once - when we went out to the Biodome), Rue Peel, Rue Crescent - and even down to Old Montreal. We stayed in the smallest room - the king studio - and it was huge. It had a full kitchen - including a dishwasher. And the bathroom was gorgeous - clearly newly renovated and pristine. The staff was also excellent. They helped us get a 7:30pm reservation at great nearby French restaurant (Restaurant Julien) when it was already 6pm on Saturday night! My only teeny-weeny wish was that the pool would have been heated or that they had a hot tub. But, then again, there are better things to do in Montreal than soak in a hot tub!\n\nReview 23:\nSuper nice staff. Big rooms. Decent included breakfast. Location is good, and central- not in old Montreal, but a close enough walk. Room was very clean. Cleaning people always said hello and were friendly. Beds themselves were good, maybe not great, but the hotel is clean, and very well set up overall. This is one of the best experiences I've had in a big hotel in a long time. I had two little girls and we stayed in one of their large corner rooms. We got a promotional rate, and had a huge room that was just perfect for us. The rooftop pool is indoor and kept relatively cold, but it was nice to go for a swim after a day of walking around. I would have absolutely no hesitation booking this hotel, it really is what the reviews say about it- a super good place. I hope to go back.\n\nReview 24:\nThe location of this hotel is excellent - within walking distance of downtown, Vieux Montreal and Mont-Royal. We did not use our car during our stay, however, note that if you valet park your car at the hotel, you cannot easily gain access to it to retrieve any items you may have forgotten to take out upon arrival. The studio room with two double beds and kitchenette was large and the high ceilings made it feel very spacious. The room was clean, the beds were firm and comfortable. The breakfast included cereals, breads, bagels, fruit and juices. The rooftop pool (clean but small) and deck offers a nice view of the city. Also, we had an excellent meal at a restaurant down the street - Le Grand Comptoir.\n\nReview 25:\nI was really surprised to see so many people loving this hotel. The rooms have no view, the decor is very cold and basic looking with IKEA syle furniture. The only restaurant in the near by area is a Burger King. I have to say I was really disappointed. No pool and no restaurant. This would be a great hotel if it was compared to a 2 or 3 star hotel. Never again. Tuesday I checked into anther hotel that has a lot more 4star service! Belinda\n\nReview 26:\nThe hotel is within walking distance of metro stops, underground tunnels and shops, and old Montreal. The rate includes free internet access and a continental breakfast. The gym is nothing to call home about but it'll certainly help you to maintain your fitness routine. The rooms are big, and the kitchen is fully equipped. Full size refrigerator with top freezer, dishwasher, microwave, and full size range. There's a small supermarket a few blocks away but you can also leave your grocery list in the front desk and they'll get the groceries for you. We booked through the Montreal Official Tourist Information website and got a really good deal (3x2 nights).\n\nReview 27:\nWe flew in for three nights and took the cab from the airport to the hotel, ($40.) flat rate. Check in was easy, and the room was large, clean and new. Temperature control was good, and window coverings did their job. The continental breakfast was included in our weekend special( sweet or was it suite deal) as it was listed in the hotels website. The room had full kitchen, and being a converter building thick walls. We would definitely stay here again, the flat screen tv had an external box that allowed you to input your computer into the tv. Internet was free and gave the choice of wired or wireless. Catherine street is one block away, parking is best done by valet, as the lot next door closes at night and they tow everyone away. Yes there is a nice roof top pool. All and all a winner except for the hotels poor signage in the street, perhaps a zoning thing?\n\nReview 28:\nWe love this hotel. It is located right downtown in the shopping district just off to the side so not too loud at night. The rooms are huge with high ceilings and windows. The room had a kitchen so you can bring food, do some cooking if you like. The room was very clean and the bed comfortable. We had plasma/lcd tv. Service was very quick and attentive. Breakfast was included and had bagels, croissants, muffins with coffees, juices. We've stayed in many hotels in Montreal, some more expensive but for the price, you cannot beat this hotel. Highly recommended!\n\nReview 29:\nWe stayed at the Le Square Phillips for two nights in June and it was very spacious for our family of five. THe room had a small kitchenette and table with ample room for a rollaway and walking space. We were able to walk to Old Montreal from the hotel and it was very close to restaurants and shopping. They didn't charge much for parking and we used our car easily while visiting the Botanical Gardens. My boys enjoyed swimming in the pool and the concierge was very helpful and informative with details of the city.\n\nReview 30:\nMost have already covered what we would say. It would be nice to see a bit more variety in the breakfast, but that is our only small quibble. It is so comfortable, and the service was fabulous--they were lovely and classy, and not at all pretentious. The pizza place a few doors down had good thin-crust pizza--you can take it back to your room or eat on the patio area there, so it's really convenient. The hotel downstairs was nice, but a bit pricier/nicer than necessary for a family with an impatient small child. They were very accommodating, but it was kinda wasted on her 4-year-old sensibilities.\n\nReview 31:\nYou really couldn't ask for a better location-- it is walking distance to both Old Montreal & the shops on St. Catherine (which are in opposite directions). The concierge was very knowledgeable. We called to ask for more towels and pillows and someone was at our door in less than a minute. The rooftop patio is great. Stay here- you won't be disappointed.\n\nReview 32:\nThe Square Phillips has been my hotel of choice in Montreal for several years. It is not a full service hotel (Zia Restaurant downstairs delivers and they have good food, but it is not part of the hotel), but it is extremely clean, the rooms are very large and comfortable with lots of storage, there is a full kitchen and the location is perfect. Sometimes things happen that are out of the management's control, such as a broken water main, and we did not have water for a few hours. However, unlike the other reviewer who mentioned this problem, I believe one has to be reasonable. It was a municipal problem and the management was obviously unable to do anything about this, and you can either make demands or take the problem in stride, as we did. This is why I give the hotel five stars even though I was inconvenienced - because I wasn't inconvenienced by *them*.\n\nReview 33:\nWe just returned from three nights in Montreal, and the Le Place Phillips was a wonderful place to stay. We were with our ten month old son, and the hotel provided a Graco pack-n-play (can be used as a crib) and a high chair for our room. The studio suite came with a kitchen/dining area, and that was very convenient to store baby food, wash baby bottles, etc. The staff was courteous and helpful. The hotel is in a good location--we were in walking distance to Chinatown, Old Montreal, and the underground shopping district. The condition of the room was very clean and new. I would definitely stay there again if we visit Montreal.\n\nReview 34:\nWould second all positive comments made and our stay was very pleasant. Just some small areas for improvement: we stayed with 4 adults + one child in \"2\" bedroom suite. 1 bed room has door but 2nd bed room is half open to living, a privacy screen would be useful. Also, an extra comfy TV chair would be useful (only 1 couch + 1 chair provided).\n\nReview 35:\nI took a suite...wow! it was hige and clean! we had a separate bedroom - full kitchenette and living room! two flat screen tv's one in the bedroom and one in the living room ..very spacious with huge ceilings...absolutely perfect! the breakfast is included _ it is a area that is just like a restaurant and it is a self serve (all you can eat) breakfast with all the essentials. staff was very pleasant.. t is close to everything _ I will definitely go back!!! and soon!\n\nReview 36:\nThis hotel exceeded my expectations..I thought no hotel could be as goood as the TripAdvisor reviews were rating it. I was wrong..this place is one of the nicest hotels we have ever stayed in. The rooms are huge with the high ceilings adding to the 'roomy' feel of the place. It was a great location to 're-discover' Montreal after 38 years away!\n\nReview 37:\nWe\u00c2\u00b4ve booked a junior suite with a seperate bedroom and kitchen. The room was HUGE, clean, nice furnished, the beds were comfortable, the huge bathroom had a bathtub (important for our kids) and the kitchen equipment was just perfect. We got two extra baby beds for our twin babies as well as high chairs. The staff was very helpful and friendly. Nobody was annoyed about us travelling with three little kids. Every mornig we enjoyed the patient staff at the breakfast room and even our kids really likeds the simple but very good breakfast. Greetz to GLORIA! We were really pleased meeting such a patient, helpful and nice person as you are! The location of this hotel is excellent as a lot of nice places can be reached easily by foot and for the larger distances the metro station is in a very short walking distance. We will sure book this hotel again once we visit this lovely city again!\n\nReview 38:\nBoth me and my husband stayed at the Le Square Phillips Hotel & Suites this past weekend and i have to say we were very impressed. We had a suite with a kitchen including , so if you want to cook (we didn't) or just store stuff in the refrigerator your all set. They also have a nice rooftop indoor pool which was very clean and a decent continental breakfast which is included. Given its location to all the underground shopping, La Baie department store, Mc Gill (we would cut through La Baie to get to Mc Gill metro) and Square Victoria metro stops i would definitely recommend this hotel.\n\nReview 39:\nI stayed for six weeks in this hotel. My suite was huge with a beautiful kitchen. The location was good on the most happening St. Catherine. Lot of food joints all at walking distance. The breakfast is not all that good but not bad either. The staff is very professional and always ready to help you. The pool and gym are small and very basic but served my purpose. Will come back again to this hotel.\n\nReview 40:\nWe stayed here for a conference with two adults and two young kids in a double room. This is our second time staying in this hotel. The rooms are surprinsingly large and feel even larger due to the high/industrial ceilings. The beds are comfortable and everything was clean and tidy when we arrived. Check-in was seemless. The valet/concierge service is a nice bonus and while we didn't use the service, we did notice other guests using this person to make restaurant reservations. The hotel pool is small but warm and a good depth for splashing around (about 4 feet). The breakfast is good for a free buffet with some warm (bagel, toast) offerings, fruit, milk, cereals and yogurt. We appreciated that breakfast can also be taken to one's room. The location of the hotel is perfect for shopping, right down from Ste-Catherine. Overall a good stay for a reasonable price. There was a nice mix of families, couples and singles staying at the hotel--it truly caters to everyone.\n\nReview 41:\nI have stayed in Montreal at several hotels for many years . This was my first time at SPH and I was delighted with the whole experience. This time I was traveling with two teenagers so we occupied a 2 bedroom suit. It was spacious, very well equipped and spotlessly clean. The staff were super friendly and helpful throughout our stay. Will definitely be here again.\n\nReview 42:\nWe spent 3 nights at Le Square Phillips and were very pleased with our choice. We booked a standard king suite through hotels.com for approximately $150/night. Given the location in a major metropolitan city, we felt we received an excellent value. As others have written, the rooms are huge. Spacious living area with very tall ceilings, a table with 4 chairs, a fully functional kitchen with full-size refrigerator and oven. The bathroom was adequate if on the older side. The bed was fine but firm, which we like but beware if firm mattresses don't agree with you. The bedding could have been of higher quality (you could nearly see through the sheets). Quiet stay and no issues with maid service. The hotel provides a complimentary breakfast which is on par with most complimentary hotel breakfasts. Plenty of cereal and pastry selections, fruit, yogurt, juice & coffee. We loved the size of the room and the location in Montreal. We walked everywhere or took the Metro. Would definitely stay here again if we return.\n\nReview 43:\nWe stayed in a one-bedroom family suite and it was perfect for our family of five - 2 adults and our 3 children aged 3, 6 and 8. It was very spacious. My brother and sister also stayed in the hotel at the same time in studio suites (family of 4 and 3) and were impressed by the size. There wasn't actually that much of a size difference but we had a separate bedroom and also a larger kitchen area. The place was spotless. We enjoyed the roof top pool although we our party of 12 we filled it up and others arrived and understandably ignored the size that indicated the limit was 12 people. Breakfast was fairly crowded on the weekends and when some items ran out they were not replaced but the selection was good and I always appreciate breakfast being included.\n\nReview 44:\nWhat a great hotel! The location was perfect...close to old Montreal and also near the center of town. Our room was spotlessly clean, tastefully decorated, quiet and abundantly comfortable. The hotel made our stay in Montreal perfect. Regretfully we tried to stay an extra day at the end of our trip, but were not able to get a reservation for another day:-(\n\nReview 45:\nI must have stayed at this hotel at least 25 times between 2004 and 2007 either for business or a family vacation. It was this time a real pleasure to return. Few of the staff has changed and after four years many oft hem remembered me. Still the same quality service. See their advertisement....I can assure you that they deliver. Best location and best deal in downtown Montr\u00c3\u00a9al, five minutes away from new Place des Spectacles and Place des Arts.\n\nReview 46:\nCheck in: Friendly, easy and smooth. The lobby is very nice and valet parking is available for 20 dollars CDN per night. Room: Clean and well equipped. The bed was comfortable, the air conditioning worked well and you could not hear noise in the hallways. Amenities: A pool, roof top patio, on site restaurant, concierge, valet parking, maid service, buffet breakfast, free internet, as well as fully equipped kitchen make this hotel a memorable experience. Location: Can't get better. Service: Friendly. Overall: A great experience!\n\nReview 47:\nI just came back from Montreal and I chose to stay at Square Phillips hotel based on reviews found on TripAdvisor. I can say now all these positive comments were true. This is probably the best 4-star hotel in Montreal. I had a Studio, which is the smallest room at this hotel, but it was huge. The room was very clean. The service was great. The location was perfect (really in the center of downtown Montreal). The price was right. I have been in many hotels in Montreal, this was my best experience by far. Just stop looking and reserve at this hotel, you will not regret it.\n\nReview 48:\nReviews were spot on! Great location next to shopping and events on St. Catherine Street and walking distance to many other venues and subway. Morning continental breakfast was nice variety and quality. Staff was very helpful with directions and all spoke English.\n\nReview 49:\nTrip Advisor had it right: this is an excellent hotel. The rooms were enormous, having a kitchen was a much appreciated convenience, the location was perfect (a down hill walk to the old city), the staff was always courteous, and most important, the price was right. The hotel was conveniently located near a metro stop so we could enjoy the Montreal Market, St. Denis, etc. The exercise facility is much better than your average hotel's and I found the laundry facility to be very convenient, especially on a long trip. This hotel has everything you need for the right place. Book it if you can.\n\nReview 50:\nThis is a well-run hotel with generous-sized rooms and good customer service. The breakfast is a bit so-so but it's hard to find anything else to complain about. Location is great.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28841, "query_start_index": 28843, "query_end_index": 28843, "truncation_seperator": "... 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{"id": "2515659", "pid": "2515659", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed here for one night and like the place. Our room has a great view, with a comfy window beach. Room is very clean and has a beachy feel decor. The big chalk board for writing our agenda for the day is a nice touch. What i love about the place is it's close to major attractions, the Seaport Village, the Little Italy. I wish they had the happy hour on the day we were there as we would have like to spend some time at the roof top beach bar...awesome place (we visited the next morning). The hotel does not have a lobby driveway for drop off.\n\nReview 2:\nGuests rooms do not have coffee pots or guest chairs. If you want coffee, you have to go to the lobby. There is a defect in the design of the showers; the opening to the walk in shower has a stationary piece of glass that covers only half of the opening - it may have been possible to use the shower without getting water all over the floor with a different shower head, but the low flow shower head was flat and sprayed water in all directions, guaranteeing a wet bathroom floor with every shower. The work desk was comfortable, but had only one outlet. There is a chalk board to use, but no chalk. There is a window seat, but no pillows if you want to use the window seat. Paid for a room with a \"fabulous bay view\" only the view was largely obstructed by another tall building. Internet service was expensive.\n\nReview 3:\nThe hotel was great....staff was friendly, especially the in suite dining staff, Deena in particular. The only thing was the windows in the room needed to be cleaned on the outside. Its in a great location as we were there to run the Rock & Roll Marathon, very centrally located.\n\nReview 4:\nThe rooms were nice at the W--but the service is terrible. We stayed at the hotel for 6 nights, so we did get a taste of what the hotel did or did not have to offer. One day we did not even get any maid service! After a long day it would be nice to come back to a clean room. They did clean the room while we were at dinner. Room service was very slow and the times they quoted were not correct. 30 minutes meant an hour and a half. We valet parked the car --called to have it brought up and not one time was the car there. The valet outside was not aware we had called! Security att the hotel was extremely rude while we stayed on new year's eve. This is definetly NOT a place for children as the lobby IS the bar area and it is difficult to even go up the elevators without being in the bar. Try another hotel in the area.........it has to be better.\n\nReview 5:\nI was afraid to stay at W with 2 babies, when I arrived at front desk, the wonderful lady and front desk manager, listened to my request of more space for my family since rooms are usually a little smaller. They accomodated my request way beyond any means expected. The service from this hotel top notch whether it is the valet, porters, the front desk or the operators. stay here you will never regret it. I stayed at the US GRant and the Manchester Hyatt and this would probably be my first choice\n\nReview 6:\nRoom booked not available and so were to be upgraded...NOT! Waited 2 hours to get this \"upgraded\" room. Room reminded us of school - blackboard and all. Very CHEAP and Cheesy decor. Obviously an old hotel trying to be hip, didn't work. Lobby was relocated while being remodeled. Seemed more like chaos than relaxing weekend. One nice thing...comfy bed...but still would not return.\n\nReview 7:\nAbsolutely fantastic. This place is funky, hip and totally the place to be if you are running with (or want to run with) the \"in\" crowd. Great ambiance, stellar room, and unique bars. Service was top-notch as well. I would highly recommend this hotel to folks who don't mind paying $10 for a shot of Jager and consider it standard fashion to dress to impress for simple cocktails. I don't recommend this hotel for families or those traveling with kids.\n\nReview 8:\nDirty smelly room; noone apologized or made any effort to make up for the inconvenience. When their \"Whatever/Whenever\" desk offered us free drinks at the bar, we went to get the coupons that were supposedly waiting for us at the front desk but all we got was attitude -- like we were begging for the freebies. The only people who cared were two housekeeping ladies who helped us get the smell out with some air freshener and the people at Rice restaurant who were gracious and helpful. It's ironic that they pride themselves on customer service, even making their slogan \"Whatever/Whenever\": we sure got the \"whatever\" attitude, and \"whenever\" for us now means \"when? never.\"\n\nReview 9:\nI stayed at this hotel with my husband for a convention. It was recommended to me by the organization as one of the best in the area. At first glance it was a very nice place. The lobby was trendy with a lot of seating. We ate at the restaurant for our first meal. For the amount we paid, the food was underwhelming. Not bad, but we've had better. The room was OK, but for the price we paid, even at a discount rate, we were expecting a suite. The bathroom was odd and the shower soaked the entire room. To top it off, it was a mini-vacation for the both of us and it didn't even have a hot tub.\n\nReview 10:\nI show up, ask for a humidifier, 'cause I was flying out to San Diego and my nose starts bleeding like I had gotten my [--] whooped by Manny Pacquiao in the ring. I don't mean a trickle, I mean I had gone to the ER a couple days before bleeding. I go up to the room, and they didn't have one. So, Melissa Humble in the front desk tells me to give them a few minutes. Next thing I know, Lupe in housekeeping went out to buy me a humidifier, AND brings me back some Vicks Vaporub!!!! I LOVE that stuff!!!! It cures EVERYTHING. I grew up on that, and even had it for dinner on some nights when we were that broke back in the 80's! As I went to pick up some medication, Melissa offered to have someone on staff pick it up for me! The only reason I declined was 'cause I wanted to feel the warm breeze. Anyway, the location in great, the room is very nice, plus there's free WIFI if you're platinum. I have never had a hotel take care of me like this before! THANKS W!!! !\n\nReview 11:\n$32 parking, gym equipment that doesn't work, tvs not programmed to show more than 5 channels, pool the size of my bed, wake up calls that never happen. Let's just say that I was eager to visit the W but will never visit again. The W used to be cool and hip; now it feels like your visiting someone who still thinks it's the 60s.\n\nReview 12:\nMelissa's (welcome desk agent) professional disposition and welcoming graciousness makes the San Diego W a home away from home. Helmer W. Arizmendy\n\nReview 13:\nThe W is a great place to stay. It has modern/trendy decor in the common areas and in the rooms. The beds are comfortable and the flat screen TVs are a nice touch. It is oddly dark in a lot of areas (e.g. hallways, elevator). It didn't bother me, but it could be a problem for people (e.g. elderly). Pros - Restaurant has pretty good food. - Its a great location in downtown SD, and you can walk to anywhere. - Staff is friendly, and responsive. - If you're looking for a modern/trendy/upscale type hotel to stay at, look no further. It has a hip feel to it and usually a younger party type crowd staying there. Cons - 14.95 a night for wireless? Its absurd. At 200+ a night for a room, it should be included. It is annoying being nickel and dimed like that, but it seems to be standard for the industry at a lot of places. - The hotel can be noisy when its busy, and is dark. Overall the crowd seems to be on the younger side. I wouldn't necessarily recommend it for my grandparents, for instance, especially if they were traveling alone.\n\nReview 14:\nOur business group had a meeting room, catered lunch and a block of rooms with the W in San Diego. Our meeting, meals and the Acura courtesy shuttle to our entertainment destination all ran FLAWLESSLY. Of all the Starwood hotels I dealt with in San Diego when planning this meeting, I found the W team the most responsive and flexible over the phone, via email and in person. That is why I went with the W.\n\nReview 15:\ncool spot, decorated nicely...but when we returned from dinner to have drink at their famous beach bar, we were turned away because the bar had been rented by a private party...the hotel never mentioned this even the day we checked in...very tacky\n\nReview 16:\nAs someone who stays in several hotels, I was really looking forward to staying at the W since it prides it's self on taking care of the customer, well it certainly did not!!! Firstly if you have a family then i really don't recommend it, this hotel is for young people. Secondly and most importantly is the air conditioner, it kept breaking down, and they tried fixing it 3 times!!!!! Thirdly there food is overpriced along with the hotel!! !\n\nReview 17:\nAfter repeated stays at other properties, I have come to expect unrivalled excellence from Starwood with few disappointments. This W, unfortunately, does not live up to these standards. The bathroom floor was dirty and covered with hair, and the glass bathroom door was smudged and caked with unknown whitish globs. The housekeeping staff was alerted immediately and did literally scour the area on hands knees, offering apologies. Complimentary water as promised was not available, and the bellhop brought same upon request. Looking behind the bed for an outlet to charge my Android, I was faced with dust, dirt and grime. The carpet was also soiled and stained. A change of room was offered with the caveat that it would probably be noisy as it abutted the outdoor \"beach\". Ergo, we decided to stay put. Upon checking out, a valet was not available and had to be summoned. This was indisputedly an unsatisfactory stay and sits far below the standards of the Starwood brand. As an elite vacation owner coupled with the fact I was staying with invited guests not familiar with the Starwood brand, I was plainly embarrassed. Shame on Starwood!\n\nReview 18:\nWhen you think W you imagine design, urban, trendy and an experience. This W caters more to camper/surfer types. The staff is much too familiar and lax, the decor has a garage sale quality and seems unfinished, and no bell/valet is ever to be found. The pool is very small and has only 4 chairs, wifi is free in the lobby but the signal is always low. The lobby music was merengue 24/7. the location leaves much to be desired. The room itself is comfortable but the decor is very hamptons/boat. Don't recommend.\n\nReview 19:\nI stayed at the W last year but wanted to post about it since it was such a great hotel. The service was amazing and the hotel was fantastic. It's located in a great spot and there is plenty to do at the hotel to keep you busy. We really enjoyed the roof top beach style patio with real sand and a big fire pit. The stay wasn't cheap but if your gonna splurge this is a great hotel to do it with.\n\nReview 20:\nAttending a conference in SD, I skipped the conference hotel to stay at the W -- I'm glad I did! It was a typical W experience: hip lobby, wonderful rooms, great restaurant, and free Acura rides when going out.\n\nReview 21:\nMy husband I own a hotel, a much smaller one, but our expectations are still high. I took my husband to SD to show him where I grew up and I figured I would splurge on the room a little. For a Tues/Wed night stay we payed $600 dollars. Sure the location is great and the lobby and bar were open and okay. The pool is the size of a hot tub, way to small for a San Diego Hotel. The Beach (bar on the roof) looked messy and unkept furniture looked dirty. Pretty much all of the amenities that were supposed to be so great were kind of lackluster. It drizzled and everything closed up and when the sun was out the next day it was still all closed. Room was just okay, no bathtub which sucked and really not a lot of wow. W is supposed to be more cutting edge and I was excited to see that, but I have stayed in much nicer rooms at a more reasonable rate. Won't do it again... beware this is not the same as it looks online etc...\n\nReview 22:\nI have stayed at the W San Diego twice on business. I like the location - I have stayed in the Gaslamp district and find it to be too party-centric for me. The W has a nice, clean well-equipped gym with doors that open to the pool area. The pool is small but nice. I did not eat at the hotel so can't comment on the food. The room itself was a good size. The window seat was a nice touch. I will definitely stay there on future business trips to SD.\n\nReview 23:\nthe location is not the best in town but the hotel itself rewards you. super reception and lobby and the room was great with a fantastic bed. the bathroom could be a bit more modern. the hotel staff was very polite and especially the concierge did whatever was possible to get me through the difficulties with dinner reservations. the cost per night was high and i didnt like the fact that i had to pay for the internet connection in the room. For the breakfast i have no opinion since i dont take breakfast. definetely my choice next time i am there.\n\nReview 24:\nI agree 100% with the horrible reviews. I wish I would have known about the party scene. This is more of a nightclub than a relaxing hotel. The location is even worse. It is in the middle of the business district and not near any beach. The food and drinks are extremely overpriced and marginal, unless you don't mind paying $10 per drink in a plastic cup! The staff (very rude) did not care that we were hotel guests (for 5 nights) we still had to wait in line with all the outsiders to get into the bar, unless we were on their \"VIP\" list or had a wristband on. The lines and crowds outside the hotel were obnoxious. You can't even hangout in the lobby-it is also roped off & used as a nightclub. They will not allow you to enter the pool and fitness area after 8pm on weekends due to access for VIPs to the beach bar. I wish I would have checked out the same day and left to Coronado! This hotel is overpriced & overrated...I can go on and on!\n\nReview 25:\nThe staff at the W is excellent. They know the city, and are happy to help with your every need. I will stay there again. It is a couple blocks to the water, and a pleasant walk to Gaslamp. Rice is a decent restaurant.\n\nReview 26:\nCelebrated our 19th at the W San Diego...talked to the Wlecome Office (Ross) and he fixed me up with a sweet corner room and champagne and chocolate cake were in our room upon check in...ate at Rice...great wine and great food...great Night!!! Thanks Ross!!! !\n\nReview 27:\nThe W San Diego is not bad but I enjoyed the W Dallas much better. Its very trendy and meets the W standards. Its a good place if you want to walk around downtown and little italy or drive to sea world or the zoo, although get ready to pay a pretty price on parking... Its more of a place for a younger trendy crowd who want to go clubbing and get drunk, you will hear the traffic and police sirens at night as well as drunken youths making noise and running down the hallway at 3am. If you're looking to hang at the beach, you're better off staying in mission beach or Coronado. Over all it's not that bad place for downtown...\n\nReview 28:\nI have been staying here since they opened at least once a year. I checked out this morning and realized I left my Maui Kim Sunglasses and a bottle of wine (gift) in my room. I called from the airport...and what a surprise \"nothing left in your room.\" Well the hell with this. I have 2 more trips to San Diegon with clients/associates in the next six months. We'll stay somewhere else. Oddly enough they offered to replace the wine but not the Maui Jims. So they admit theft, just on a lesser scale.. I am the highest level Starwood and Platinum AmEx. I plan to share the good news.\n\nReview 29:\npaid 280 for standard room for three nights. Had been impressed with W hotels in LA, Chicago and NYC. THis one is very disappointing. Service was marginal as we had requested a microwave prior to arriving and when it was not there at time of arrival, had to talk to FOUR different people before the amenity was set up. Room also small considering the money paid. The second story SANDBAR was pretty good but other than that, the location of the hotel was further away from most of the GAslamp restaurants than the marriot or the hilton.\n\nReview 30:\nThe W San Diego is handily close to Amtrak and a short walk from the Gas Lamp quarter. The hotel restaurant pool and rooftop bar were being refurbished when I was there - it would have been good to be told about this when as I was booking (as I was at another hotel undergoing refurbishment). Hotel rooms are contemporary and comfortably furnished - enjoyed a great night's sleep. The hotel is offering a complimentary Accura transfer service - which saved on a couple of taxis. Front of House staff were helpful.\n\nReview 31:\nI stayed at the W San Diego from Nov. 14-16. Overall I was happy with my experience there. The lobby, or living room, is a little small, but nicely decorated with a young, cool feel to it. The rooms are small also, but are decorated in a unique way. The bed was very comfortable. The shower is a little strange. Like other W hotels I have stayed at there is a half glass wall instead of a shower curtain. This can lead to a messy situation. Also, there was a frosted glass window in the sliding bathroom door. A bit uncomfortable for people who might not want their opaque shape seen as they use the bathroom. The gym was really small. I believe there were 3 treadmills, 3 ellipticals, a few free weights, and some yoga mats. The pool was beautiful and entirely outside on the second floor. The beach bar was probably the best. The bar sits outside on the 2nd floor and has heated sand and various comfortable seats and benches to sit on. Overall, I liked this hotel. Yes, it is a little different but once you get used to the W style it is quite entertaining.\n\nReview 32:\nThe hotel was extremely fun to stay at and very accommodating. Melissa Humble and her female co-worker at the front desk really made my life easier by immediately taking care of my business requests. Appreciate the help girls!\n\nReview 33:\nThe front desk was great and Upgraded us to a corner room.Love the car service\n\nReview 34:\nThis hotel is located in downtown San Diego and that's the best part - location. Where do I start - The Pool was closed, Internet cost extra except in the lobby. No coffee available anywhere in the hotel except in the restaurant. No chair to sit in the room - a window seat way to high to use. The shower was designed so that the enitre bath and toilet got wet when showering. The elevators are so dark inside you can't see when they even open. The lounge was filled with 20 somethings - it's really a party hotel - anyone over 35 should probablly avoid. I will say the staff was very nice - The room was attractive but not condusive to spending any time in. If you're paying over $150 it's too much. For the price of the hotel internet and coffee should be complimentary. Also parking was $28 per night. SCWRetired\n\nReview 35:\nMy husband and I visited the W for our anniversary get-away weekend. Three nights and nearly $1,000 later, we left feeling very disappointed and will not be back. The yays: Good location. The bartender at \"the beach\" was friendly and had a generous hand. The bath toiletries, (sad when the shampoo is the highlight of the stay). The nays: Uncomfortable bed. Overpriced everything. Bad food. No shower door so the bathroom gets soaked whenever you shower. This hotel is just trying too hard to be \"hip\". The decor looks like a cheap plastic cover on an old hotel. Upon checkout, the receptionist asked how our stay was, and I replied \"Well...okay\". Her response? \"Thanks! See you next time!\". She couldn't have cared less. Wish we'd have spent our money elsewhere. Next time, we will.\n\nReview 36:\nThis W hotel does not deserve a four-star hotel. Small room, smell not good, noisy lobby..It is a three-star hotel, and weird decoration ..And, it charged my wife's credit card for 16.48 dollars for cashews we did not eat, how ridiculous mistake. I called them and they said they would rebate. We stayed there in October 9th and they charged us on October 12th.... Will never stay in W any more.\n\nReview 37:\nThe W San Diego is a Chic Style hotel with a great location but you can tell that it's a little worn down in the quality. This is the second W I've stayed at and it's very obvious that this hotel attracts people who like to party in the room. The service is excellent so I'm giving it a 4 for my review and I got a pretty decent deal with a travel package.\n\nReview 38:\nI was hesitant to book the W Hotel chain after a miserable experience at the W Lake Shore in Chicago but was told that this hotel really delivered......and boy did it ever. While I won't stay at the W Lake Shore again, I will definitely stay at the W San Diego. Great room, great knowledgeable front desk staff and a real easy and smooth attitude. Perhaps they can train the agents at the W Lake Shore in Chicago!\n\nReview 39:\nRoom was very small and uncomfortable. Biggest complaint: No place to sit and read and relax. Even airport motels have armchairs! Bathroom sink plumbing leaked, needing a repair and mop and clean towels. Air conditioning couldn't be figured out even by the engineering staff, who came three times to try and adjust it. Lighting in the elevators was pretty much non-existent. If you didn't trip in the halls or elevators, it was due to your own efforts not the hotel's. Staff smug. Couldn't imagine why. Noise from next door room easy to hear. Breakfast OK. Valet service OK. TV and bed OK. Lobby attractive. Definitely not worth the money. Not the place to stay if you want a comfortable, inviting room, with a place to relax and enjoy a vacation or down time during a business trip.\n\nReview 40:\nStayed from 1/24-1/26. Abosolutely loved the room and the hotel style. A good comparison that i heard was \"virgin Atlantic\" cool. I would agree. I did not like the shower. With only a half shower door, there was some water that got out, and a feeling of being vulnerable. Front desk staff was nice but i never really saw anyone else other than the door men. The room is pricey and probably would be very pickey about when i would stay there again due to the cost. But you can't beat the atmosphere and the pillows!\n\nReview 41:\nIIf you are looking for a place to stay in San Diego look no more! The W is located near Little Italy a few blocks away from Extraordinary Dessert. Great Sunday brunch -Yum! The cab ride to the Gas Lamp bars and restaurants was only $5 so this should not deter you from staying here. The staff here is amazing. I needed to make last minute changes to my reservation and they accommodated my request without hesitation. Gabrielle Fisch was available by email to make sure that my stay was pleasant and to accommodate any request. I felt like I was staying at a beach cottage with all the amenities of a 5 star hotel. The night life is fun they have a couple of lounges and a DJ playing at night. I saw a group of girls celebrating a bachelorette party and they seemed to be having so much fun that I'm hoping to one day have my bachelorette party here. This was a perfect get-a-way from the busy city life of Los Angeles.\n\nReview 42:\nThe W is funky and fun like most W's. It is very hip and has a \"cool\" feeling to it. It is not near much, it's downtown but not super close to the Gaslamp district. Don't stay here if you're looking for a San Diego beach experience, there are plenty of other hotels right on the beach that are cheaper. But other than that I would come here for a vacation. I would NOT travel here for business. The rooms have horrible lighting and it's hard to get work done or even read in bed. If you like Starwood's, stay at the Westin Horton plaza: walking distance to so much and nice Westin rooms.\n\nReview 43:\nFrom the moment we pulled up and checked in the service was excellent, the atmosphere in the Hotel was always buzzing and the staff always friendly and happy to help with a small matter, a special mention for Melissa Humble whom was a complete star helping me in a happy and professional manner always.\n\nReview 44:\n(The W Hotel's rooftop bar) I went here with my uncle and his date after dinner back in early 2002. We arrived fairly early, and we were able to get prime seating directly in front of their fire pit. The drinks were pricey but strong. The sand was a nice touch, and the background music was decent. As the night progressed, the place became crowded, seemingly beyond capacity. People practically fought for seating near the fire pit as the temperature dropped. I'd recommend this as a great place for after-dinner cocktails, but if crowds aren't your thing, then avoid the Beach Bar for late weekend evenings. Cons: Noisy, crowded, cold if you're not near the fire pit. Overall user rating: Recommended\n\nReview 45:\nwe were on the very top floor, last room. Door kept opening and making scary noises.. kept hearing people on the stairs but we were on the very last floor. elevators opening before we even pressed the button. our children were scared and couldn't sleep. no screens on the windows. and bad location alot of bums. no parking garage. had to move our car every 2 hours. worst trip ever.\n\nReview 46:\nI travelled across the country for my first vacation with my young son. Made reservations well ahead of time and when I got there, they informed me there was not a room available. And yes, they did have my reservation.\n\nReview 47:\nHad a nice weekend there. Staff was nice. Very quiet. Excellent bed. Facing downtown quiet. So far my experience with the W is very consistent. I would go back. Room service for bfast took forever and food was ok nothing special\n\nReview 48:\nI brought my boyfriend here for his 30th birthday and I wanted to do something special for him. Kacy Cooper and the rest of the staff decorated the room with everything that I wanted and boyfriend was so suprised. They made me look like \"the best girlfriend ever\"...lol. The staff is extremely friendly and has Whatever you need, Whenever you need. They truly mean that!\n\nReview 49:\nI stay at The W San Diego every time I travel to San Diego, which is about 4 nights per month. The main reason I return to The W SD is the incredible staff-- in particular, Melissa Humble. She is exceptionally professional, friendly and is always aware of my arrival. I travel 2 nights per week tevery week to different cities, but the staff at the W SD is the best. It makes all the difference that they anticipate my needs and keep my trips operating smoothly. The hotel also has 2 great bars, and a great atmosphere.\n\nReview 50:\nI wanted to commend Melissa Humble on her great service. My travels to the W always seem to be last minute and Melissa always finds a way to get me in and get me a great room! She is always available via Email and truly cares about the comfort of her guests. I do not stay anywhere else in San Diego thanks to Melissa!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27325, "query_start_index": 27327, "query_end_index": 27327, "truncation_seperator": "... 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{"id": "84834", "pid": "84834", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHad booked a room on Priceline for the Radisson Worldgate but was informed shortly before my trip to Orlando that the Worldgate was older, outdated and the rooms were a disaster. So, scrambling at last minute, I contacted a friend who know's the Kissimmee area. He suggested, Radisson Celebration.... I was pleasantly surprised with my room. I had the most comfortable sleep number bed and my room was very clean and spacious. I also had a slight view of the pool area. The pool was wonderful and room service was prompt. The only complaint I have is the parking lot... Depending upon what building you are staying in, it can be a bit of a pain to get around the building and then walk quite a ways to get to the elevators... Overall a great experience and would recommend this hotel. I would definitely stay there again...\n\nReview 2:\nThis is actually the first review I've ever written and let me tell you that I felt the need to warn you before you commit in staying here. This hotel is totally misleading. Do not go by what you see on their website. The room is super tiny for a family of four. The electrical wiring was messed up. Several lamps were not working (lighbulbs were fine). The room smelled horrible. The bathroom was dirty. There were no comlimentary toiletries. Our garbage was not picked up once. The TV was super old and the remote control didn't work.\n\nReview 3:\nStayed here for three nights in January. They had a special deal for twin double bed room with complimentary breakfast. Room was clean, beds comfy, great view of the pool - which is heated in the winter months. Free wifi on the whole resort is great (and should be the norm at all hotels in my opinion). Mandolins resturant offered a delicious breakfast, however healthy options were minimal. The food options within walking distance aren't great, so after a long day you may find yourself choosing from the resorts options. The food is generally good but a little pricey. Service was friendly and helpful. They have self service laundry facilities which is helpful after a few weeks of traveling. They have free shuttles to disneyworld and universal. However the one universal shuttle only ran very early in the morning and one more late at night. Many disney shuttles though. You can also buy your passes for the parks at the resort. Would recommend, but only if there is a reduce price deal with breakfast included in order to get value for money.\n\nReview 4:\nI have stayed in this hotel for the third time this year. The hotel is located close to the attractions of Orlando but a car is a must to get around. Staff is friendly and helpful. The rooms are large and the beds are excellent. Interior is a bit old fashioned and the hotel could use a facelift. Prices are fair and the establisment offer good value for money.\n\nReview 5:\nHotel was good enough, they did add $12 extra as a resort fee when we checked in. The check in was the problem, no one got in until 4:00 and not a minute sooner.\n\nReview 6:\nThis was a wonderful and beautiful hotel. My mom and I spent a weekend in Orlando and our stay could not have been more perfect. The pool was magnificant and it was so easy to get to the parks. Thanks for making our stay memorable. We plan to make another trip and will stay there again. It was also not noisy and very clean..\n\nReview 7:\nMy name is Skylar. I am an 8-year old boy. I've stayed in Radission hotel last month (November 2004) and this is what I think about Radisson: Pluses: 1.Radisson has a very nice heated pool. 2.If you can walk for 20 minutes Ponderosa is a great resturant to walk to. 3.At Radisson the bus is very quick to get to places. Minuses: 1.At Radisson they have another more beautiful pool but it is SO cold that hardly anyone swims. 2.There are no windows you can open so you have to turn on the fan but when we turned on the fan my little sister almost got sick because of the cool air. 3.The lights and service is very poor at Radisson. Summary We are probably never going to stay there AGAIN!!!!!!!!!!!!!!!! !\n\nReview 8:\nWe booked this hotel upon our first stay in Orlando. Not knowing what to expect we booked it and hopped for the best. We arrived at this hotel early int he afternoon. It was fairly basic but was in a good location. We had to change the room sevrel times because of a stale smell of somke lingerng. The staff were fairly friendly and this hotel is fairly close to disney but is somewhat iscolated and has quite a dead atmosphere. I guess if all you want is a room at an ok price its good, but if you are not planning on visiting any paks then I would think twice before staying here!\n\nReview 9:\nMy family stayed at this hotel from Sept.30 to Oct. 2. It was aweful!!! When we arrived, we thougth that it looked pretty nice from the outside, but when we got into our room, it was a different story. It reeked of cigarettes, which made my stomach turn, and our clothes smell. When I called down to the front desk I was told that the hotel was smoke free. Yeah right!!! For how long??? We stayed in building 4000, and the entire building was in shambles. Plastic, cardboard and dirt everywhere!!! Absolutely disgusting!!! Beware of the elevators, it closed on me while I walked in. The bathtub had a lot of mildew, and the toilet barely flushed! I would NOT recommend this hotel to anyone and we will NEVER stay here again!! !\n\nReview 10:\nWe just returned from our one week honeymoon in Orlando and we stayed at Radisson Resort Parkway for only two days before we had to get out! The hotel was the worst place I've stayed at in a long time. It was far from most theme parks/good restaurants and that is why we were visiting Orlando. Upon arrival, no complimentary honeymoon upgrade was offered by hotel staff! The only complimentary gift was a voucher for two free drinks at the pool bar which was always closed. We were given a bottle of champagne which we had to throw out because it was cheap & horrible! Our room was facing a bare parking lot and bathroom sink leaked horribly. Walls were thin and had no sound proofing. The noise coming from the next room made sleeping impossible. My wife and I had to switch hotels after just two days of staying at Radisson Resort Parkway! We will certainly recommend against staying at Radisson Resort Parkway in Kissimee!\n\nReview 11:\nGreat central location, beautiful grounds and excellent service with friendly staff. Loved the Tiki Bar; hated the plastic cups which were necessary since the pool was near by (reusable plastic wine and beer goblets would be a nicer touch). The giant outside chess set was an interesting find. There's a comfy little spots bar off the pool area; our bartender was very professional and witty. Cheers Jaynee!! We will be back.\n\nReview 12:\nI have stayed in Radisson before, but this one I should have passed. The staff is accustomed to many foreign travelers and their lack of courtesy is very apparent. The hotel was dirty with many things broken (ie 5 out of 10 pieces in the fitness center were broken and out of order and electrical outlet hanging from the wall). There are a lot better options.\n\nReview 13:\nI was referred to this hotel by the Omni when I tried to make a reservation there for a conference. This hotel is a HUGE step down from the Omni. The only reason I can think of that the Omni would refer me to the \"Ratty Radisson\" (as a colleague and I began calling it during our stay there) is that they are under the same ownership. The Radisson's rooms are outdated, the carpet old, security non-existent (anyone could get into each hotel building without using a keycard). This place is so bad, they don't even play real music by their pool. Instead, I was subjected to listening to bad karaoke-like remakes of popular songs. To add insult to injury, the \"customer service\"/concierge desk stopped me as I was walking through the lobby and I was subjected to a sales pitch for a timeshare. Are you kidding me?! As if the fact I had to stay at the Radisson wasn't bad enough (when I'm having to attend the conference at the Omni and can see what I'm missing), please bother me more by trying to sell stuff to me. Awful. Terrible. Horrible. Thanks a lot, Omni!\n\nReview 14:\nI have stayed in a lot of hotels and this was by far the best experience that i have had. Radisson Resort Orlando goes above and beyond meeting the expectations of its customers. From the management staff to the maintenance staff, someone was always asking if everything was ok or if we needed anything.\n\nReview 15:\nThis is the second time I have stayed at this hotel. The value was excellent. They have a beautiful location, pool, great breakfast buffet which you can include in the price of your room. There are several restaurants, a snack shop which came in handy, gift store with anything you might have forgotten, convenient to Disney - easy to get there and back. Clean rooms and good service throughout. (Reminder there is a conference center fee in addition to your room and taxes).\n\nReview 16:\nI stayed at the Radisson for a total of three nights for a business trip. The grounds are very pretty, well kept and clean. The rooms have an overwhelming musty smell !!!! When I checked in and opened the door to my room I could not believe the smell. I thought if I left the air conditioner on it would help, no luck. I switched to another room in another building the next day after my meetings....same thing overwhelming musty smell. The smell is also in the hallways and elevators. The maid never vaccummed my room and the hallways were always in need of cleaning. I was traveling with 10 other people from my business and we ALL had the same experience. The staff was not helpful and a few were actually rude....especially the front desk. I have stayed with Radisson hotels in the past and this is not what you expect. For the money they charge you can do better in Orlando.\n\nReview 17:\nI stayed at this hotel during new years eve, I gave my bags to the bellman on Sunday morning and on my return my sneakers were missing. The staff was not helpful at all except for the security guy, they were telling me that I gave them 4 bags and I got 4 bags back, yes that is true but my sneakers were still missing!!! I was told I was going to get a call back on Monday after they reviewed the cameras but never got a call. I called today Tuesday to follow up and apparently the manager never got the report!!! My sneakers were brand new and expensive and I am sure somebody stole them. The rooms were not my favorite either, it felt like a $80 room and I paid $150 (including taxes+fees). Never staying at this hotel again.Will let you know in another review if they helped me resolve the problem or not.\n\nReview 18:\nOkay . where do I start. The front lobby, grounds, and shops are appealing;however, as we took the dreaded walk through the long dirty mildy smelling hallway to go to our room, it reminded me as a roachtel 6. We are here right now. We are staying two days until we cruise on Thursday. OMG! I rented 3 rooms on Priveline. One of the rooms had to be changed twice. 3311 and 3315 smell like mold , mildew and roach spray covered up by bleach. Do not stay here!!! Have you ever been somewher where it feeeeels dirty. OMG! I am too disappointed. They ought to be ashamed. They have put all of this money on the grounds and have totally disregarded the rooms. Help!! Maybe we can camp out in the lobby. And the 12.43 per night charge is ridiculous. Stay away please- they are so wrong for this!\n\nReview 19:\nWas unhappy in a nearby Best Western that led patrons to believe it had Hi Speed WiFi in its rooms. Called Radisson blind with no notice and told them my problem. Told them it was paramount to have a room w/Hi Speed internet access. They put me on hold to verify they had exactly what I was requesting. They returned to tell me they were placing a hold on the room I wanted and allowed me to check in the following AM at 8 AM prior to going to the local theme parks. Normal check in is early afternoon after 3 PM. They allowed this early check in at no extra cost. Every thing was as promised and the WiFi was lightening FAST. I would recommend this hotel to anyone. By the way....they were $20 per night cheaper than the place I left!\n\nReview 20:\nThips place is horrible dont go there. The hotel employes are not professional at all. When we check in they didnt tolled me that they will charge me extra $11.30 for each night i was staying there when i check out thats when they tolled me. One more thing is that they said they have ticktes for Magic Kingdom and they are less than what they chagring at the gate hotel price is $192 and the gate price was $147. I WOULD NOT RECOMMEND THIS PLACE.\n\nReview 21:\nThe hotel looks lovely on the internet & in the glossy magazine. it also looks impressive from the outside. Don't be fooled, this very large old hotel needs major money spending on it. The first couple of rooms that we were given were dark, smelly & not cleaned properly. After wasting a few hours changing rooms we finally got a half descent ones. We still had to have them come & clean it, the curtains were disgusting, hanginging in tatters & dirty, the long dark corridoors were shabby to say the least. We were not happy and would not return\n\nReview 22:\nThe property and lobby look amazing! When I arrived, I was looking forward to my stay. When I got in the room, it all changed. The carpet was stained, which I understand is somewhat costly to replace. The sheets and blankets were also stained on both beds, which to me is completely unacceptable. I found hair in one of the beds, so I slept in the other. The air conditioner was very loud. My room faced the pool area, so that was loud at first as well. If this hotel would improve the rooms to feel more like the lobby area, it would actually be a nice place, but I would not stay again in its current condition. If it were just outdated, it would be one thing, but my room was dirty. I find this completely unacceptable. The bed was also loud and uncomfortable. It squeaked every time I moved slightly.\n\nReview 23:\nThis will be the fifth year there, and our kids absolutely love the place. The big pool is \"kid cold\", and the other one is usually busy. We have gone easter week the last three times (very busy week everywhere) and have loved this place for the relative location. We can drive to each park faster than any bus, and we stayed at Animal Kingdom Lodge one year - this is much faster and easier to get in and out of. Would recommend this place to anyone just for the ability to leave the parks and return to your hotel in 15 minutes.\n\nReview 24:\nThis place is terrible!! It was VERY dark everywhere, in the parking lot, the hallways, etc. It was absolutley deserted the night I was there. The elevator was very old and creaky and took forever to come back to my floor (so I could escape!) Since I was travelling alone, I felt very unsafe! I felt so uneasy that I left and found a room somewhere else. I would not recommend this place to anyone!\n\nReview 25:\nthe minute i got there i didn't even unpack we called our travrl agent to get us out of there and find us a new hotel the lobby was really nice but looks caan be decieving i would never stay there again even if someone else paid\n\nReview 26:\nthe worst housekeeping ever. rooms not made up at 5PM. Impossible to get towels at room or pool. Sheets just put on top of mattress pad too small to cover king bed. Using double bed sheets for king bed. Had to bribe maid $5.00 to get us bath towels because she said it was not her room and had no extra towels. Waited 4 hours for housekeeping to finally bring up towels.\n\nReview 27:\nWe stayed from June 17-June 23. We enjoyed this hotel very much. I did not see any evidence of smelly rooms, poor service etc which has been mentioned before. My son had a great time in their pools. Although they state that the pools close at 11pm, he was able to swim later than that without any problems. The service was excellent. We requested extra pillows and they were brought to the room within a half an hour. It was only a 10 minute drive to all the Walt Disney World parks. We would not hesitate to stay here again.\n\nReview 28:\nOur reservation included King Size Bed. When we got there it was two doubles. We called and they said they had run out. They said there was a king available in a \"deluxe\" room for $10 extra a day. Yeah..no free upgrade for their mistake. Code for parking was not given at check-in. Fridge in room is vending type that is packed full of over-priced items and prices had mostly been rubbed off door. Air conditioner was noisy. Toilet ran for a long time after each flush. Walls thin. Air conditioner rattled. Vending machine falsely advertises 12 ounces bottles when they are really 300ml which is around 10 ounces. Yes...$1.75 for 10 ounces of Dasani.\n\nReview 29:\nI am a regular visitor to disney world florida and normally stay within the disney complex itself. This time we decided to try a cheaper alternative. The radisson is FANTASTIC! Good pools, hot tubs and amenities. Has a shuttle bus that runs to disney, seaworld and universal etc which is good but sometimes you have to get several buses just to get to where you want to go. The best part of the radisson is the sleep number beds.... never had such a good nights sleep! All the excursions were excellent and i dont think i need to say anymore about disney world and the other parks. As it was september it was quite as people were back at school but still on the high season opening times which was good. If you dont mind walking there is old town down the road but it is quite out of the way. Best holiday i have ever been on :D\n\nReview 30:\nI have never written a review on a resort before but if I can keep anyone from making the same mistake I did by purchasing nights here something good will come out of this. We checked in and I just wanted to turn around and go home. It smells so bad. All the way through the halls and the room. The smell doesn't go away. We got in our car to get something to eat and we all smelled like the room. The paint and wall paper are coming off the wall. The carpet has stains and is filthy. I have never been so unhappy with a hotel room.\n\nReview 31:\nWe had booked for 3 nights and cancelled after one!! Not worth the discounts!!! Room service mopped floor with guest towels (after we had an overflowing toilet) and continued to do so even after i requested them to stop. I was told they do it all the time!!! Pay a little extra and go to Omni Championsgate it was fantastic. The reception staff laughed at me when i complained. The hotel has not been updated for a long time. The corridors and rooms smell musky, carpets are unclean and housekeeping are useless. I would never go there again.\n\nReview 32:\nI stayed at this hotel with my husband and son in December 2004 for four nights. The rooms, bathrooms, breakfast and hotel grounds were all wonderful! They have a heated pool and jacuzzi that guest were enjoying even in cold rainy weather. The hotel also has a great eating area were you can get Pizza Hut, sandwiches and other snacks. The lobby is beautiful especially at Christmas time. This is a wonderful hotel to stay at if you plan to go to the Disney theme parks and shop at some of the area shopping centers. Everything is very close and convenient. We are planning to stay there again. Please feel free to email me if you have more questions about this hotel.\n\nReview 33:\nOur stay at the Radisson - Celebration was pleasant. During our family vacation to Disney World, we stayed at this hotel and were very satisfied. The comfort of the beds and pillows were exceptional. The rooms were very well cleaned and the staff were extremely courteous. The hotel was beautiful and located minutes away from the Disney Parks. For the price, cleanliness of the hotel, and the amiability of the staff, I would definitely recommend this hotel to others. Also, occasionally they offer military discounts, which was a plus for us! The only negative was finding the hotel. On the Interstate, the hotel is visible, but to actually get to the hotel was a hassle. When we were there, there was major construction taking place. Hopefully, it's easier to access. Overall, the hotel was worth my money!\n\nReview 34:\nMe and my husband stayed there on the 12th of feb till the 16th and I have to say I was very impressed. We had a little problem with checking in but after that the stay was great! The rooms are very nice and clean and the maids were all very nice. The pools were a very nice end to the long days at the parks and we were within walking distance of many different bars and restaurants. One in particular, Ocean's 11 was out of this world. Go there if you want good service and a good meal for a good price. I only wish that we could of stayed longer. We will never stay anywhere else when we are in Florida.\n\nReview 35:\nWe booked the hotel in Orlando over Hotwire with the usual fear and trepidation that comes with not knowing what you are getting until after you pay! After reading some negative reviews once we found out where we were placed we had some concerns. However we found the property to be in good condition for a hotel that receives a large amount of traffic. It is showing it's age a bit but our room was very comfortable and clean and the room service was excellent. The pool and spa areas are very nice. It was not overly busy for the time of year. You are charged a resort fee over and above your room rate. The only caution that I would have is to avoid the on-site restaurant. We paid $35.00 for 2 people for the breakfast buffet after they add the 18% gratuity. You can pick from several good breakfast buffets down the street for less than half that amount.\n\nReview 36:\nI was very nervous as I had read so many horrible reviews on this hotel after booking many months ago. What a pleasant surprise to see this is a beautiful hotel at a terrific price. We loved that the drive to Disney was only 5 minutes and it was in such a central location. Room was clean. Staff was friendly and helpful. Pools were beautiful with fun activities for the kids. The food was also very good at the hotel restaurant, yet a little pricey. We will stay here again on our next trip to Orlando. I am one who is picky, yet there really was nothing I could pick apart at this Radisson. I do not understand how others could have rated so poorly.\n\nReview 37:\nThis was the WORST hotel I have stayed in since ???? The lobby is lovely and the grounds look nice but the room was just plain dirty. There was mold growing down the bathroom wall and around the toilet. The room (as you may have guessed) smelled musty. The one chair in the room had a layer of dust and holes in the corners of it. I can't say that the whole hotel is bad or even that all of the rooms are since I was only in this one (thank God for only a night) but if you do brave booking this place stay away from room 1026.\n\nReview 38:\nMy family and I had a wonderful time at the Radisson celebration. The hotel staff was exceptionally friendly all through the hotel. The pools were fabulous; we watched Happy Feet movie by the heated pool, and played games at the other. Beautifully landscaped! Our room was cleaned everyday, and we had no problems. I have to admit that there needs to be some updating to the rooms, but the hospitality of the staff was soo good we didn't care. The shuttle bus service is great, and if you do miss one going to the parks, the bellman will get you a town car. We actually rented a town car to Celebration for dinner for 10$. The Mandolins restaurant on site is great as well. The Tiki hut by the pool has great staff, who makes the best drinks. You can order food as well. We had the pork barbecue sandwich, excellent is all I can say. I hope whoever reads this finds this review helpful. Nothing in this world is perfect, but we enjoyed our stay.\n\nReview 39:\nI booked a room here for a convention and it was horrible!!! We were suppossed to be getting a discount for a room, but in fact they charged us $30 over what the regular rate was, our bed was no lie as hard as the floor. It felt like bricks. The room smelled like really strong mens cologne, I chocked when I opened the door. We went to the desk to complain and all we got was sorry, we're booked. There is nothing we can do for you. At this point I was so mad! We finally said cancel my reservation and went to another hotel. The room was dirty, the staff was rude, the bed was hard, I would never in my right mind stay there again!\n\nReview 40:\nCheck in went smoothly and staff were friendly. Rooms were basic but clean. I looked at the breakfast which did look nice but we decided to go across the street where there was a selection of restaurants and much better value for money. The pools and business centre were clean. Only gripe is that I booked (and paid) the hotel through hotels.co.uk which stated that all taxes and service fees were included but upon check out the hotel insisted on charging $11 per day (we stayed 8 days) for service charges so this I found completely misleading. Next time I will stay on International Drive which is much better located and you can get the same quality of hotel for the same price.\n\nReview 41:\nThis is the best deal in the Orlando area. We got a rate of $69 plus a $10,50 as resort fee (they give you your money worth for this as they have bingos and contests for free, ping-pong, even sand volleyball). This one of the real 3.5 stars hotels in the Orlando area. It is perfectly located for a visit to Walt Disney World and Seaworld, somewhat far from Universal Studios (a 15 minutes drive). It has many affordable restaurants nearby. The pool area is very nice and large, it has a small waterslide and a waterfall. 2 jacuzzis and a heated pool. The prices at the various restaurants are quite affordable. It has a pizza and coffee shop parlor if you want something lighter. It also has roomservice. The room was rather small but adequate and very nicely furnished (they have some rooms with dial-a-beds), the bathroom is very nice and stocked with all the necessities. The personnel is very nice, they keep saluting you and opening doors for you. The only minus is that if you arrive late at night you have to park rather far from any entrance.\n\nReview 42:\nWe stayed here on a company trip and the place is disgusting. The rooms are filthy and are in need of some TLC. We got 4 rooms all in 4 different areas and everyone's room was equally nasty. One room even had to be changed due to some nasty wet stains on the chair and tv. I would not recommend this hotel to anyone.\n\nReview 43:\nhate that there is a smoking section in the hotel, we arrived in the evening and the entrance was hard to find, the place we could tell was beautiful but it was so poorly lit we could hardly see. We got to our room and it had not been cleaned - the people before us had clogged the toilet - it was sooo gross. We got another room which was ok but the front desk gal didnt know if it was near the smoking hall or not so we had to go down the hall ourselves to tell. The restaurant onsite had the poorest service so we left and went to the nearby places outside the hotel which are amazing thank goodness. We will not be staying there again.\n\nReview 44:\nWe stayed here for one night because we got a good rate at the last minute. However, the room was a bit cramped and had a weird musty smell. The bathroom was small and although it had been \"remodeled\" it was still not very nice. Also, the beds are very hard. Close to Disney attractions but I would not stay here again. I have a feeling that if you get a room from one of the discount sites they stick you in the rooms in the back of property where we were. Perhaps the rooms in the front part of the hotel are nicer? ?\n\nReview 45:\nI stay at this hotel (4) times a year on business travels for multiple days and the service of the staff and especially the manager, Jeff Swirsky, is fantastic. He really makes me feel at home. The location and amenities are great, I highly recommend it.\n\nReview 46:\nThe rooms are very nice, well lit, good design, and big nice windows. My fiance and I ended up with a room facing the massive pool, and two double beds, we put them together to make a massive king. lol.....The bathrooms, were surprisingly very nice, the tub is larger then ur average tub, and the exfoliating soap is a nice extra touch! I normally stay at luxury high end resorts, like the Grand Floridian, Ritz, or Gaylord Palms. But this hotel is very nice for a good price! :)\n\nReview 47:\nBe warned this hotel adds in 15% gratuity to all meals and drinks without telling the patron. I only realized I was double tipping when reviewing the receipts once I was at home. Pool is nice to look at but the water is freezing\u2026far too cold to enjoy even on a very hot day.\n\nReview 48:\ni booked through priceline and got a great room for what i paid...some other guests on tripadvisor say that the rooms and halls are musty - not my experience. the room is fairly large. 2 queen size beds and a couch, a microwave and fridge...this isnt the ritz or even embassy suites, but youre not staying there for under $50/night. i was impressed with the cleanliness overall, and the pool looked really cool, but the one day we were going to use the pool we had a monsoon. oh well! the slide looked neat, we will try it next time.\n\nReview 49:\nWe found our King room (\"Select Comfort\" bed) very accommodating. We were in building 6. We heard comments from others regarding a musty or damp smell in some part of the same building, but our room was very comfortable. Our son was with a student group in another building with rooms that appeared to be older or possibly not recently updated. The housekeeping staff was prompt, courteous and effective in building 6. The check-in and check-out process was fine - no issues. We utilized the business center and found the computers, printers and online connections in good working order. The breakfast buffet at the Mandolin restaurant was exceptionally good for a hotel buffet, and not really a bad value either, considering the variety of food choices. Overall, we had a good stay, found our room to be in good working order. The Select Comfort bed was very comfortable. Linens were high quality, crisp and in perfect conditions. No complaints ... I would stay there again.\n\nReview 50:\nFrom the smell of mold that overwhelmed you from the moment you openened the hotel door, to the paint peeling off walls, and the elevator door propped open with a chair and emergency tape...my colleagues and I nicknamed it \"the getto\". I won't even attempt to tell you how slow the computers were in the \"business center\". The pool, lobby, and outdoor grounds are very nice, but it is what is inside the hotel buildings that is so disappointing.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31109, "query_start_index": 31111, "query_end_index": 31111, "truncation_seperator": "... 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{"id": "2514650", "pid": "2514650", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is not just uncomfortably small, the staff is extremely rude and neglectful. I had gotten an autographed Phantom of the Opera poster during my trip, and I stored it high on top of my suitcase so the cleaning staff wouldn't accidentally hurt it. Well, I returned the next day to find a pile of clothes on top of my poster, leaving it completely crumpled up. I contacted the staff to file a complaint and hopefully get a little compensation (since the value of my poster was diminished since it was crushed) and they were completely unhelpful. It was a fight just to get them to let me file an incident report, and then the worker I dealt with while filling out my report was EXTREMELY rude. They told me that they would get in touch with me soon about the ordeal and my compensation...it's been over a year and I haven't heard a word. Seriously, DO NOT stay at this hotel. It's awful.\n\nReview 2:\nThis hotel will let you down if you are looking for customer service. Hotel workers look for a quick buck without going an extra mile. There is no ice machine available in the hotel other than 4th floor. They place buckets next to the ice machine without proper sanitation. It looks dirty and no covarage for the buckets at all. I tried to get a clean bucket for 30-45 mins without a luck. I went from bar to all the way to hotel management and finally gave up and fill the ice in a target shopping bag. The room and bathroom were extremely small. So, I would suggest you to go to Interercontinantal instead. That is what I will be doing next time.\n\nReview 3:\nThis boutique hotel is not at all as advertised. Each time we went to ask the concierge a question, it was someone different and none of them ever had any answers. The beds are on the floor, so so seniors beware. The bathroom was tiny and had no place to sit any toiletries where they didn't fall off onto the floor. There were times of the day when there was no ice available because the bar was closed. You had to go get the ice yourself as there was no room-service either. All the other travellers we spoke with were very disgruntled, as were we. The only good thing about it was its proximity to Times Square.\n\nReview 4:\nWe had been staying in a spacious hotel in Washington, this felt like a prison cell. The room was so small with no storage. As the room was so small we kept tripping over our cases. The hotel was gloomy, I think it\u2019s called mood lighting, my mood was mostly depressed. I couldn\u2019t even see the buttons in the lift it was so dim. There were no coffee making facilities and the wifi was about $10 per day. The only thing going for it was that it was near Times Square. Last time we stayed at the Hampton Inn, what a difference they had free wifi and free coffee available, and was light and aerie, wish we had gone back there.\n\nReview 5:\nwe stayed in thing hotel in jan 2010, everything was nice untill the morning of the first day when we left our room to be cleaned, when we came back an item had been taken, reception was not very helpfull and housekeeping even worse, it took 3 day of complaining before they even gave us a form to fill out, no one seemed to care. the hotel said they will be in contact and its now been over a week and i havent heard a thing.\n\nReview 6:\nI had a wonderful stay at the Paramount Hotel. The hotel was very clean and everyone was very helpful. Brian the doorman was great. He helped bring in mine and my fiances luggage and helped us load it. He also had a cab waiting for us whenever we needed one. My stay at the Paramount was very pleasant! The concierge did wonderful job helping us to pick what we wanted to do in the time we had and helped book all the tickets and reservations.\n\nReview 7:\nMy boyfriend and I checked into the Parmount and we were greeted with a friendly face, Nathalie at the front desk was so great to us . We had a smaller room than we expected and she automatically changed our room to accomadate our needs. The day we checked out we decided to stay a little while longer than the \"normal\" check out time and she arranged for us to delay our check out time with out any hesitation. This was great because we wanted to shop and enjoy the city a little more before we headed home. The Parmount was such a great location on top of the excellent service. You walk out the door and your practically standing in the middle of all the bright lights and broadway shows.\n\nReview 8:\nThis is a great place to stay for the price. Very central location to everything you want to do in NYC. The rooms are a little small, but if you are going to NYC you dont want to stay in your room! Lobby is very nice and the lobby bar was a great place for a drink. Anna Marie was great and very helpful at check-in.\n\nReview 9:\nI just want to thank Lola who greeted us upon our arrival at the Hotel, she was full of life, friendly & funny & put up with all our nonsense. It also helped that she was exceptionally good looking & certainly made the perfect start to our short stay in New York.Greatly appreciated.\n\nReview 10:\nPulled up to hotel and a giant inflatable rat was set up out front. Found out that it was a union thing, claiming bed bugs in hotel. We had two rooms and both checked beds for bugs and mattresses looked brand new. Rooms very tiny. Next morning after I got out of shower, saw something out of the corner of my eye....tail going under bed. Got up on bed just like in the movies... Called front desk and they said someone would be up. Called other family's room and they could hear screaming in room beside them... Mouse running around over there. No one came in the next 15 min - called again, said I wanted put up in another hotel. Manager comes up, can't do it but can move us up to higher floor. Very nice and apologetic, just changed \"exterminators\", saw hole behind a/c unit. Came back to higher room and there was wine and a fruit tray with an apology. Manager did best he could but I would never stay there again!! Thank goodness my kids didn't see it! Though my 7 yr old daughter wanted to catch it and make it a pet.\n\nReview 11:\nStayed here with my girlfriend for one night. Check-in was very fast and efficient. Room was on the 19th floor. Previous reviews say that the rooms are very small; they are small but not cramped, ensuite bathroom and separate walk-in wardrobe with free safe. Very large TV. Room was very quiet with a nice view. Handy feature on each floor is weather information that lights up to let you know how to dress before you leave the hotel. Location was excellent, just off Times Square. A left luggage charge of $2 is applied if leaving bags in the hotel on day of check-out. Hotel is perfect for a short break to NYC.\n\nReview 12:\nI stayed at the Paramount 15 years ago and it was such a chic hotel. I stayed there this weekend and it has gone done hill siginificantly. There was no one at the front door while I was trying to carry in my bags. We waited in a long line while trying to check in even though there were people behind the front desk not helping any customers. The rooms are miniature. The enamel on the tub in our bathroom was peeling and there was no room in the bathroom for toiletries. And finally when we were waiting for our car after checking out, there was spit on the wall in the foyer. Really?! We went to Soho to snother hotel on Saturday night which was less than $100 a night more and we're treated like royalty. Champagne when we checked in. The rooms were georgous and the staff couldn't do enough to make us comfortable. Never again!\n\nReview 13:\nThe paramount Hotel combines the best of the past and the present. The facade is a tribute to the early days of the hotel, with ornate details. The interior is sleek and chic, yet suprisingly warm. Candlelight fills the lobby, which has comfortable and sylish seating. The staff is friendly and helpful. The accomodations are well priced for New York City. The rooms have comfy bedding and well utilized bathroom space. They are absolutely immaculate. Should you enjoy the breakfast at the mezzanine level restaurant, you will find a variety of healthy options as well as your standard favorites. We had cocktails at the bar-quite the hip place. Try the signature \"paramount\" cocktail should you want to imbibe- it was delicious. You really can't go wrong if you book this hotel- they go out of their way to make sure the guests are well taken care of. If I were traveling to NYC for any reason this is the only place I would stay! Feel free to e mail me at Nanc1202 if you want any other info!\n\nReview 14:\nI booked the hotel based on the reviews, why we were very dissapointed, when we checked in only to discover that we had got a tiny room next to the elevator. We didn't get much sleep that night so next morning, I went down to the reception and asked if there might be any possibility of a transfer to another room. That male receptionist saved our holiday! The same afternoon we moved into another room, and we were so surprised when we opened the door. We had been transfered to a spacious suite with a wonderful view. My daughters were in the seventh heaven and I do think I shed a happy tear! We enjoyed the continental breakfast almost every morning primarily because of the great varitey of dishes but also because of the superb service delivered by the staff. The location is great, we went out to see several close broadway shows and were able to walk around in the evening without having to worry about taking the metro or being depended on taxis. All in all a great experience, if returning to NY we would definately come back again.\n\nReview 15:\nYou know how when you buy furniture at Ikea, it looks kind of cheap but functional. Then, ten years later, after years of wear and tear, it never looks good? This hotel is like Ikea furniture. When I first stayed here about 5 years ago, it was fine. But now, it's showing wear and is fairly uncomfortable. I checked in after booking on Hotel Tonight. I was supposed to get a room suitable for two people. What I got was a room with one twin bed, and the room was only slightly larger than the twin bed. So not even enough room for a second person to sleep on the floor. Very small, even for New York standards. The hotel was rude and demanded more money to upgrade to a two person room. Hotel Tonight, which has GREAT customer service, cancelled my reservation and I stayed that night at another hotel down the street. I would avoid this place. The staff are rude, and the rooms are run down. You can do better.\n\nReview 16:\nFirst for the good stuff : an excellent location, just only a few steps from Times Square and Theatre area. The staff was friendly, helpful and had a professional attitude. The reception area had this Modern Art design touch that makes you feel you're in a different kind of hotel miles away from the standard lookalike international hotels you would find anywhere in the world. We reserved several single rooms with my business colleagues. All were comparable : despite the Philippe Starck designer signature, the single rooms were really tiny and \"well lived\" (I'm avoiding to say \"used and old\") Our rooms were noisy - you could hear people in the corridor as well as the next room TV - and so small, they weren't big enough to lay an open suitcase. Thermal insulation (window) was pretty poor and I slept the two nights with a draught on my back. Double rooms are probably bigger and better but we didn't bother to check (and change) since we were only there for a couple of days.\n\nReview 17:\nShould have gone to New York but was cancelled due to hurricane Irene so when rebooking this was the only available hotel for the dates we had. Staff very helpful and polite,room was very small tiny cupboard so had to leave most of clothes in suitcase bit annoying no where to put suitcases so they took up some room.Rooms cleaned daily had a problem with telly only wanted to see news re the snow that N.York had this was sorted out within half hour of reporting. Could leave suitcases in hotel on departure day (charge of 2 dollars a case )if late flight home. Still did not go to N York to stay in hotel so as a location it could not have been better 2 mins from times square. Helpful when leaving for airport arranged taxi. I probably will not go back to N.York but would encourage anyone to give this hotel a try.\n\nReview 18:\nPerfect location for new york sightseeing/ shopping. Modern hotel & really nice decor - you get what you pay for with the space, so it's worth paying for a bigger room if you don't want to be cramped in the smaller rooms. The bathrooms are small but worth it for the location. Kept very clean. Only downside is they charge for you to have any mail sent to the hotel which I've never seen before.\n\nReview 19:\nMy co-worker and I stayed here for six nights while on a business trip to NYC. I booked the room based on the pictures (totally misleading) on their website and the reviews (obviously they only post the good ones). You can't even use the word small to describe the size of their guest rooms. They are glorified closets. We are girls and we were extremely uncomfortable. I don't know how a man would fit in one of these rooms. I demanded we be switched into a decent size room (I am aware that Manhattan rooms are small in general but this was ridiculous) and after 3 rooms switches, we ended up in a room the EXACT same size, but we then had to share a king bed. Worst service and outrageous prices for the size of these rooms. The bathrooms are the size of a half bath with a shower thrown in there. On top of the terrible rooms, the room service was horrible. Awful stay, we will NEVER book another trip here nor will we ever recommend anyone stay here.\n\nReview 20:\nRachel and the others at the hotel are sweet, smiling and helpful and went out of their way to make our stay happy and pleasant. The standard rooms are a bit small for more than one, but the next grade up is a good medium sized room in fine shape and cleanliness. I'm picky about cleanliness and updated rooms, and I'm happy.\n\nReview 21:\nThe staff was amazing and very accommodating, but Brian continually goes out of his way to make all of our experiences fabulous! He is always extremely friendly and makes you feel like a VIP.\n\nReview 22:\nThe inside reality of this hotel does not match the outside perception of these previous reviews. This hotel has really gone downhill since my last stay 4 years ago.The staff at the Paramount has become very seedy and unwellcomming. I will not stay here again.\n\nReview 23:\nwe arrived in the hotel in a relatively small room but enough space for everything you can bring. we then got an upgrade to the suite which was amazing, had everything in there and was very comfortable! would definitely go there again!\n\nReview 24:\nI stayed for 5 nights and paid a fortune (the daily rate on my bill varied from $199, what would have been a fair rate, to the absolutely ridiculous amount of $379 per night). Yes, the location is great but if you expect a \"design hotel\" then you are on the wrong track. The lobby is sort of cool but the rooms are below average standards. I booked one of the more expensive rooms (Superior Queen) since I was warned that the cheapest rooms are literally the size of a shoe box. The shower was infested with mildew but the house keeping didn't care despite a complaint.\n\nReview 25:\nStayed here for 3nights after spending a week in Boston. Picked this hotel due to location for times square. Arrived at 3pm to be told our room was not ready. The kind lady on the front desk explained it may take at least 30 mins to find a room. She was aware of the difficult journey we had already had (late train), and offered us a buffett breakfast voucher for the delay in getting a room which was a nice touch. The room itself whlslt on the small side had enough space for 2 double beds, and enough closet space. All in all the hotel is very modern internally and all staff we meet were helpful and friendly.\n\nReview 26:\nWe booked this trip thinking that we were going into a \"renovated\" hotel near Times Sq but this is -- hands down -- one of the worst NY hotels I've ever stayed in. The rooms are small and stuffy. Also, most of the \"renovated\" elements are simply unfinished. It's like a rundown motel pretending to be a hotel. Also, they seem to be on an energy-saving tip but it makes everything worse. The light in the bathroom take about 20mins before it gets to full brightness. The shower is a slow trickle and it takes about 45mins to get hot water coming out. Also, the hotel is very dark inside and the lighting in the corridor is extremely dim. Finally, let me say a few things about the \"Dean and Deluca\" cafe that is attached to the hotel. The staff seem to be angry, rude ex-cons and cafe itself dirty (nobody picks up the trash or cleans the floor). The worst thing of all about this hotel -- the price. It is simply ridiculous.\n\nReview 27:\nBooked hotel and flights through our travel agent said good location 4 star. Booked twin room found on arrival means twin bed in New York, not enough cupboard space for one suitcase full of clothes never mind two. i.e. one bed. When my wife went back to reception to complain she was not offered an upgrade which we would have reluctantly paid for but told that the problem lay with our travel agent not the hotel. After having a shower I found the floor near the window to be soaking wet, rang reception who sent someone who found the radiator/ac to be leaking. after fixing they sent room service to dry floor they did so by putting three towels on the floor these were there for the 4 night stay and no other method of drying the floor was used and again no offer of room change. All said and done concierge very knowlegeable and polite, but service very poor. Would recommend this for location only.All sorts of traffic at all hours.\n\nReview 28:\nOur compliments to Leonardo, receptionist , he delivered a fantastic service. W.E. van der Sluis, from Holland\n\nReview 29:\nI booked my trip through Expedia. There was a snafu on the room booked.I got the classic room with a fullsize bed.instead of the Queen bed. Went up to the room . the bed was almost 3/4 the size of the room. I am 6-1 and 250 . I went downstairs and told the front desk I would have to sleep on the floor . I told them of my problem with the Expedia and thought I was getting a queen. They charged us 30 dollarsmore for each night. The thermostat did not work the first night and when it did work it was noisy as hell. The faucet handle on the sink was loose and the water dripped all night. The shower was very small .We could hear the door opening next door all night . The only thing good was the location . For 350.00 dollar for a night , Ripoff\n\nReview 30:\nWow what a great hotel, I just left the Edison Hotel after one night due to the fact they have not cleaned or re-modeled since they opened in 1936. Walking in and being greated by two gorgeous women at the front desk, Natalie and Lola, They made check in experience a Utopia, they gave me the rundown of prices and room selection as easy as 1,2,3. The rooms are clean and new, I feel like a new person that I am now in my room. I think Paramount did a great job on the renovation and the hiring of Natalie and Lola, looking at the two women Is a great way to start off your day.\n\nReview 31:\nI loved this hotel. It looks like a classic older building from the exterior in the midst of the theater district. The staff was very helpful and courteous. The room was beautiful, well appointed and quiet. I really enjoyed it.\n\nReview 32:\nJust checked in and had the surprise of my life. Not enough space for my shirts AND jackets. Where do I put the suitcase? The bathtub is old and disgusting. Staff at reception just shrugged and told me that's what you get for a superior room and just go ahead and complain, it won't change a thing. Do what you have to. Welcome to NYC. Will I come again? I don't think so.\n\nReview 33:\nI visit NYC 4-5 times a year, and have for the past decade. Paramount was the first place I stayed upon first arriving in NYC all those years ago, and I would never go anywhere else. If you're used to the huge hotel rooms typical of the midwest, you'd best rethink your expectations. The rooms at the Paramount are small and maybe a little rusty, but they are very great quality for NYC. They rooms are clean- which has become THE number one priority for NYC hotels what with the bed bug infestation issue. Of course, the greatest thing about this Paramount is its location. I can't even count the number of times I leisurely enjoyed a drink at the bar and then strolled out the door to a theatre that was literally next door. Awesome.\n\nReview 34:\nWe were told that check in was at 3pm, we arrived at 4pm after walking NYC all day. They said although the room was prepaid, it was still not ready unitl after 5pm. I should have realized it when arriving in the lobby and seeing way too many people at 4pm to be waiting for rooms. The room itself was disappointing. It was a hotels.com booking and we quickly realized you get what you pay for. It's worth it to pay and extra $50 or so to stay at another hotel in Time Square. I would not stay here again. \"Renovated room\" was just that- a room with TV as soon as you walk in with a chair in the way. Very old and not updated. Do yourself a favor and look elsewhere.\n\nReview 35:\nWe found our accommodation for 2 adults inadequate as there was only 2 small drawers and one had a blanket init there was only 1bedside table and no writting surface.We would stay in the Hotel again as the staff were very helpful at all times.We felt we should have been offered to upgrade after we complained on the size of the room.\n\nReview 36:\nWe have stayed at this hotel twice before. Yes the basic rooms can be a bit small. Going back to New York Paramount Hotel on 28th of March this year and have booked a suite this time. Will let you know what it was like. But at the end of the day, the hotel is in a perfect position for broadway and all the shopping that you want. A perfect place to make your base in New York.\n\nReview 37:\nIt was our first trip to New York City. The hotel was in a great location, friendly staff, clean rooms and great breakfast buffet. We would definitely stay there again.\n\nReview 38:\nMy husband I recently stayed at the Paramount for long weekend. We were disappointed to discover the room was so small that it was difficult to even walk around the bed, nevermind trying to get ready in the mornings. The double bed seemed no larger than a twin, making it impossible to sleep comfortably. The service was mostly helpful but cold and impersonal and the ammenties were nonexistent. Everything is an additional charge at the Paramount! I would not recommend this hotel to a friend, look elsewhere.\n\nReview 39:\nWe were registered by Amanda, who greeted us warmly. The room was spotless, comfortable pillows and mattress. Great quality in the amenities, especially the soap and shampoo - most pleasant scents. Excellent breakfast selection and delicious food. Our waiter and the chef, Alan and Jesus, obviously liked their work and were proud of it.\n\nReview 40:\nFrom the location, cleanliness and comfort, the Paramount Hotel exceeded my expectations. From the minute I walked through the doors, everything was perfect. Karen and Patrick were exceptional at making sure my stay was the best ever! The rooms are beautiful and comfy! The fitness center is clean and modern! I will make sure this is my destination hotel for New York in the future! Thanks so much!\n\nReview 41:\nThe room is too tiny , no minibar , A/c too noisy and the bed is 200cm long X140cm wide for couple? the price absolutely not worth it! my room was about 290 per night\n\nReview 42:\nFirst the good things - Convenient location and a very helpful and cooperative staff in coffee shop. That's about it! This hotel is an absolute no-no if you are traveling with kids. When I called up room service to request for warming up of milk, chap first refused stating that he was too busy attending other orders, and then said the hotel doesn't allow use of microwave to warm milk, and recommending going to the pasta shop next door to use their microwave!! In this tour of 20 days, I have stayed in 6 hotels, and not one ever refused to warm up milk (or provide a microwave in the room). Housekeeping was also not upto the mark. Bathroom sink has leaky taps, making everyday use a mess.\n\nReview 43:\nI stayed here for one weeknight a few weeks ago. The location is very close to Times Square and easy walking distance to everything. It was also easy to grab a cab from here, going uptown or downtown. The rooms are very small, but clean, and it is perfectly fine for a couple of nights, especially if you are not planning to stay in the room very long. However, I was not impressed with the customer service - doing the easy checkout, I did not receive a bill. Realizing I needed a bill for an expense report, I have called the front desk and the Accounting department for the past week requesting one. I still have not received an email or phone call back. Very disappointing, considering it would take all of five minutes to email me a bill. Don't expect this hotel to go out of their way for you. Also, the room service and bar do not open until 5 pm, and don't expect them to serve you at 4:59 p.m. either.\n\nReview 44:\nI rented a king size room and got a double bed room. It is the size of a closet. The hotel itself and the lobby and room are all nicely maintained but I stayed in the hotel with my husband and son and it was ridiculous. Not to mention the $30 we spent for over night parking. The location of the hotel is great. We walked to the Rockerfeller center and thru time square itself but definitely would have rather pay a bit more money for some more room. For one person a night or two the room is good but not for more than 1 person. The advertise their rooms incorrectly. When I was in the lobby checking in, the service was pretty bad. Their were three lines waiting to check in. And then one line closed, at a horrible time. It took a good 20 minutes to check in and get our key. While in line the ladies in front of us were upset because the hotel had loss their tickets to a show. (Something within that nature) Not a good look!\n\nReview 45:\nDo very good service and reliable staff very comfortable bed the location is the best in new york. you can walk to anywhere\n\nReview 46:\nMy wife & I just returned from a week long vacation in NYC. We stayed at the Paramount and had an excellent experience. Rooms were very comfortable and clean. Location of the hotel near Times Square & trains was perfect. Also several very nice restaurants were a half a block away. Couldn't ask for a better place to stay. Free Wifi in the lobby. Can't wait to get back. Bill & Casey H.\n\nReview 47:\nMy husband brought me here at christmas for my 30th birthday present. Couldn't be better for location, 2 min walk and you're standing in the middle of Times Square. Stunning lobby, room pretty good but lacking the same wow factor. It was FREEZING when we were here and the heating didn't seem to be working, a maintenance guy did come and fix it but took ages to turn up. Otherwise our newly decorated room was small but lovely and very modern. We had to pay a huge deposit when we checked in- we did get it back but I didn't think this was a particularly welcoming start to our stay and not for those on a tight budget. Staff were friendly, courteous and helpful. Don't buy show tickets from the hotel booth- way cheaper to get them from the discount machines in Times Square- well worth the queue. All in all a nice hotel but it's best feature is it's location.\n\nReview 48:\nThe Paramount is a great boutique hotel close to the action of Times Square but just enough off of it to feel as if you are out of the cheesy tourist traps that characterize midtown. The rooms are small but well designed for functionality so you don't feel cramped. But the best part is the warm and helpful staff that will bend over backwards to assist you with any problem. All of the staff here is helpful but Anamaria needs special commendation from me as you really went above and beyond to help me in my last two stays here. Thanks Anamaria and Paramount.\n\nReview 49:\nExcellent location!! Just 1/2 block from Time Square. We were able to upgrade to a \"suite\" with 2 queen beds (one was a pull out) with 2 bathrooms which was perfect for 4 girls. The rooms are small but the upgrade only cost a minimal fee per night. Subway entrance just short 2 block walk with quick access north or south and excellent access to Broadway shows. One shower wouldn't work first day (plunger wouldn't stay up) but when mentioned to housekeeping was fixed by next day.\n\nReview 50:\nGreat, great location, half block from Times Square. You can walk to most of the main Broadway theaters. The room was quite comfortable. Superb attention from staff, specially Nathalie from Front Desk\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29245, "query_start_index": 29247, "query_end_index": 29247, "truncation_seperator": "... 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{"id": "305856", "pid": "305856", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe start of our 7 week round the world holiday, family of four 10 and 15 year old kids plus 2 adults. I had numerous emails to staff at this hotel after seeing \"familyrooms\" advertised on the website and we were all looking forward to a stopover in Hong Kong staying in our ?familyroom\". On arrivalwe checked in went to room to find 2 single beds in a room that was so small. Front desk \"fixed\" our problem (at extra cost) and gave us adjoining rooms. The 2 rooms were very comfortable but I was extremely dissatisfied with the service I received on booking this hotel as I felt the rooms were totally misrepresented (the website did state \"familyrooms\") I have written to hotel and they have rectified the website. Hotel was very nice but be aware that 2 people max in room - I really do not think you could fit a 3rd in -even if they were a baby! !\n\nReview 2:\nThis hotel deserves a \"terrible\" rating but the room and location manage to drag it up to \"poor\". In every other aspect this hotel needs to be avoided. Service is virtually non-existent, the food was often cold, poorly executed or ran out. We stayed on the Premier level which included breakfast but after one attempt decided to eat in the main restaurant which was marginally better. on another night we decided to order nachos at the bar. Whilst I wasn't expecting much, I was expecting more than a bowl of corn chips surrounded by small bowls of salsa, guacamole and sour cream. To top it all, the massage at the spa in the lobby has to rate as one of the worst I've ever had. You're better off going to Taipan foot massage on Nathan Road. Do yourself a favour and book somewhere else.\n\nReview 3:\nExcellent service and attention to detail. Very convenient location around Kowloon area. 5 mins walk from Jordan MTR. Just wish the reservation staff were a bit more attentive as in-spite of a change in booking they still had my old itinerary, front desk staff were quite efficient in fixing it though.You will be paying a premium to stay here but its worth it I'd say.\n\nReview 4:\nMy special request was being on the 15th floor or higher and I even received a confirmation.But when I got there they told me there was no 15th floor. I still have not been refunded. I'm very unsatisfied.\n\nReview 5:\nI stayed here for 2 nights from 28 - 30 May, obtained a standard double room on the 9th floor. Room was very clean and quiet, perhaps the room beside mine was unoccupied? I think the hotel is quite new. The room is modernly renovated, and the bathroom door and the clothes hangar / safe box door are interchangeable (ie. only one door for both). The shower was not that powerful. In the room there is a 32 inch Sony LCD on the wall. Apart from that the room is quite small but good enough for me. The amenities include lounge, restaurant and a gym. The location is fine and it is barely 5minutes walk from Jordan MTR. Above all is quite a pleasant hotel.\n\nReview 6:\nThe location is good (markets, restaurants, metro station in the near) and the hotel is not located in a noisy area. We booked Executive room, where check in and lounge is on top floor. The room was small, but comfy and cleaned well. The rooms are small, coz in Hong Kong you don't have much space to built. The room and bathroom were always cleaned very well. The service from the staff is very good, but they have to make more attention to details: No one was on the desk when I wanted to check out and waited several minutes until some one came to the desk. Another point to detail is that near the coffee machine the sugar was mostly empty and not filled out. This are only details for small complaints and nothing to worry about. I can highly recommend this hotel. Good location, good service staff and price / quality ratio is very good.\n\nReview 7:\nWe stayed at this hotel for 3 nights and were pleasantly surprised. It is extremely good value for money. The rooms are clean and the decor was very nice. It is located in an alley and we weren't sure what we were in for walking up to it, but once inside all our concerns disappeared. The travel desk were extremely helpful and arranged 2 tours for us as well as our airport transfer. There is a cosy little bar in the hotel that serves great cocktails. There is also free internet access by the check in desk. The hotel is in a fantastic location with in walking distance to many attractions and just a block from the nearest MTR station. Would definitely stay here again.\n\nReview 8:\nNovotel in Nathan Road is situated close to many great shops, restaurants, markets and the railway station is only short walk away. Our room was a Deluxe Double Bed, clean, the bed was very comfortable, bathroom was nice and room was large in size. Views were not great but it didn't worry us as we spent most of our days out. The Lobby is large and Internet is free. Staff were very helpful and kind. We would defiantly stay at this hotel again.\n\nReview 9:\nNovotel Nathan Road has been attentive of the needs of my daughter that was in Hong Kong in transit after being stolen in Mongolia. They have been attentive and helpful in allowing me to pay through my US credit card in advance. Bravo This is not common indeed and need to be noted.\n\nReview 10:\nWe stayed at the Novotel Nathan Road for 3 nights from Monday 11th April. We had planned to stay longer however apart from the location there was nothing else going for the hotel. Situated on Nathan Road, everything is nearby. There is Jordan station within a few minutes walk which lets you pretty much get around most places quickly. The downside to this hotel is the condition of the rooms, the staff and service. We was not impressed by the quality of the room. We had fixtures breaking in the room, noisy air conditioning and the staff claimed we had one of the better rooms.We constantly had to ask twice for things to get done including our rooms cleaned. The rooms are also very small. Paid for the internet which is about \u00a310 for 24 hours however its not very fast. if you want somewhere that is in a good location then the hotel is ideal. We left after 3 nights and went to the Hyatt.\n\nReview 11:\nStayed at the Novotel for 4 nights, check in was quick and room was nice. The location of the hotel is also very good as it\u2019s about 2-3min walk to Jordan station. The hotel is around the corner from Nathan road, where you have starbucks and a 24hrs McDonalds (also a supermarket outside the hotel seven \u2013 eleven). Temple street market is about 5min walk and also you could actually walk to TST station in about 20mins walk. Overall the hotel was good/clean/very good location, hotel has 4 pc\u2019s where you can access the internet.\n\nReview 12:\nI really liked this Novotel when I stayed 3 yrs ago, so I booked it again. However, on this visit, everything went wrong starting from day 1. Upon check in at 12:45 pm on Saturaday March 31, I was told my room wasn't ready and to come back at 2 pm. No problem... When I returned at 3 pm, I still was told no rooms were ready. After waiting a long time at the check-in desk, I was given a king bed room. Even though I booked a room with 2 twin beds, I accepted it to avoid potentially waiting many more hours. So I went to bed after settling down in the room, but for the rest of the afternoon, all I heard was construction that seemed to originate right next door (at least in close proximity to my room). I mentioned this when checking out, I was told it was due to construction outside the hotel. What a lie. I guess this will be my last stay at this particular Novotel.\n\nReview 13:\nStayed 2 nights here on route to London. Central,easy to get to from airport and because on (or just round the corner from) Nathan Rd easy walking distance to shops/amenities/sights. Found the room compact but absolutely ok and comfortable for 2 people. Good shower. Staff pleasant and helpful. Restaurant fine for dinner and breakfast.\n\nReview 14:\nWe enjoyed our stay at this hotel. The staff were very freindly and helpful. The restaurants supplied a very menu and buffet options. The gym was fabulous, however unfortunately there was no swimming pool. We were given a disabled access room, as there were no other rooms with 2 single beds available. It was slightly inconvenient that no tissues were provided in the room.\n\nReview 15:\nThe location is great, but it's vicinity to Nathan Road makes it a very noisy proposition. You'd think that sound proof windows could be installed - not so. The only positive item is the conveniently located power and internet socket. All the rest is questionable: Reception staff unfriendly, cleanliness marginal at best. It seems to be mostly a hotel for one night bus tourists. Not recommended for business people. There are numerous hotels that provide a much better value for the money. For me a total disappointment.\n\nReview 16:\nNovotel used to provide free WIFI in the lobby but not anymore. The hotel did not provide toothbrush nor toothpaste. Even the bedroom slippers were of such poor quality that they were torn after just a few minutes of wearing. It is more like a backpackers' choice of hotel but not at that sort of rate. It'll no longer be my choice of hotel in Hong Kong for sure.\n\nReview 17:\nOnly one thing to comment, the receptionist needs more training. When I arrived hotel and would like to check in at around 2.30pm - 2.45pm, the receptionist told me the room is not ready for a Non-smoking room, which I stated when I made booking for the room. And their officially check-in time is 2pm. I am so surprised that my room is not ready (I already paid). After all, I found out because I request some thing like \"Non-smoking\" or anything, she will first tell you NO, then only check for you if you insists. So please ask more than 1 time if you need anything.\n\nReview 18:\ni did requested a non smoking room and it was confirmed ,the only room avaible was ,smoking room at 13th floor the room are extremly small, there was dirty hand towel in the bath room i did fergot a Rain Jacket in the Lobby,the Front Desk was not very Help full\n\nReview 19:\nStayed at the Novotel Nathan Road for 4 nights. Had a premier room - if you book this type of room go straight to the 15th floor to check in. We were not advised this and went to the first floor and the staff were pretty unhelpful. It is a good location for Kowloon, very close to the MTR at Jordan Road. However, Kowloon is pretty tacky and Hong Kong Island is much nicer. The bathroom and room is modern, very clean, although the room smelt musty. The continetal breakfast that is free with the premier room was very good, lots of choice. The evening drinks that were free were great if you drink alcohol. Must sees are - Sik Sik Yuen Wong Tai Sin Temple , Victoria Peak Lantau Island & Big Buddha via Cable car, Stanley, go on the Star Ferry & Symphony of lights. Don't bother with Jumbo Kingdom -service appalling!\n\nReview 20:\nWe stayed from 18 - 25 September as a family consisting of two teenage daughters 13 & 15. The hotel offered us interconnecting rooms with the second room half price for families which was better than any other hotel could offer. The rooms where spotless and the staff freindly and helpful. The rooms are not huge but we didn't feel cramped at anytime. The only minus was the breakfast, although the children ate free the waffles were floury and they were slow to replenish the food. The hotel is idealy situated near the Temple St Market and access to all other places of interest is a short MRT ride away with Jordan station close by. Get an Octopus card and getting around is easy.\n\nReview 21:\nWhen I checked out, I fully explained how I use hotel vouchers. But when I left hotel, your reception staff told me, I have not yet paid though I already handed over all hotel voucher. It surprised me a lot, and I never stay your hotel in the future.\n\nReview 22:\nWe go back and back here with our family. Wouldn't stay anywhere else. Great value. Clean. Good staff. Kids Like the food.\n\nReview 23:\nExcellent location, friendly staff and comfortable bed, pillows and sheets. Too much furniture. Removing a table/sofa would make the place more roomy.\n\nReview 24:\nThis hotel is situated in the heart of Kowloon, Hong Kong, near the small alleys and markets. The set up of the hotel in a entrance ground level with a reception desk on the 1st floor, where the rooms are located up to the 14th floor. The rooms are small, just enough, but fully equipped with the necessary things as hair blower, minibar, television. Internet in the room is available for additional charge. The reception area has quite a number of iMac to check internet for things to do or to check emails. The breakfast is for additional charge and consists of a great variety of European things to choose from. Including an egg station and\n\nReview 25:\nI stayed at the The Novotel Nathan road for one night and was very happy I did so. This is a great hotel, well located in Kowloon, close to the MTR and not far from Kowloon station, from where you can get shuttle buses to the airport. The hotel is slightly tricky to find though at first as it is on a side street and not well sign posted. The hotel is stylishly fitted out. The staff were very helpful and offered us a free upgrade on arrival, to a very nice, spacious room. Free WIFI is also on offer. The breakfast was good and the hotel also has a nice bar with live music. The only downside is that it was a slightly impersonal, but I guess that is to be expected in such a large hotel.\n\nReview 26:\nThe hotel is well positioned, very comfortable and provides good value for money. Have stayed with family on a previous occasions and was as happy with the stay as we were the first time.\n\nReview 27:\nThis hotel is located right at the centre of Nathan Road. It is close to night markets, food, shopping mall etc. In addition, it is just a few minutes walk from the MTR Jordan station. Going anywhere is so convenient. The rooms are pretty spacious, neat and clean. My young children had no problem getting a good night sleep every night.\n\nReview 28:\nLoyalty doesn't count in this hotel. Being an A Club/Gold and having stayed at numerous Accor hotels this year alone, this hotel will be at the rock bottom in terms of service rating. This hotel has clearly lost its bearing and forgotten that SERVICE is the core product of its business. Identity of this hotel is questionable with condom displayed along with minibar refreshment on a countertop. Hospitality is non exisitent at the Premier Floor. Having paid extra for the additional comfort and service, staff at the premier floor were cold and iresponsive. Email me if you still value customer's feedback.\n\nReview 29:\nWe booked this hotel from a famous hotel book maker months before arriving. We arrived at the hotel around 2.30pm (30 minutes late from actual check-in time). Upon checking in, the staff informed us that only 1 room (of our 4 rooms) are available since the room is still \"not ready\". The negotiation went on that we wanted a late check-out for this case. It was instantly denied. We decided to walk around Nathan Rd. till 4pm which the staff promised as our check-in time. The time came and we head back to the hotel realizing that one of the rooms are still unavailable due to certain \"circumstances\" that we have to wait till 4.30pm. We totally understand that the hotel was congested due to some circumstances but having waited hours for our room was just in-tolerable. Check-out time was a mere 1pm.\n\nReview 30:\nexcellent location very attentive staff clean rooms nice in house entertainment plenty of machines for internet usage and on the bar also nice in house bar and restaurant excellent food quality with good portion size every thing is very close by seven 11 is opposite to the hotel forex is next door taxis easily available good restaurants near by over all a very good experience i would stay here when ever i visit hong kong next and i would recommend this hotel to thers also\n\nReview 31:\nGreat location in the middle of Kowloon shopping & market districts. Close to transport links; Rooms were great as was the bar & service in general; Live music was an aded bonus.\n\nReview 32:\nRooms were spacious and clean. The staff was a little stiff, but nothing to worrie about. Food in the restaurant was excelent, and many types of food (chinese, indian, western, japan). There wasnt a shuttle to the airport, but close there was a subway station, that could take you there. In front (2 blocks away) is the Night market (bad quality and poor selection), a couple of blocks away is the ladies mart, same terribel quality but a lot a people. Better to buy from established places (same prices).\n\nReview 33:\nIt is the first time i have stayed in The Novotel on Nathan , it was a great experience except that the bar staff were too busy doing anything else they could find but serve drinks , once you managed to get their attention they were friendly and atttentative.\n\nReview 34:\nWe have stayed 6 nights and were on one of Premier floors. Everything has been excellent. Service, cleanliness, amenities, great value with breakfast, internet access and cocktails all included in Premier Room rate. The concierges were very helpful. The hotel is close to all you want. Do not miss the Kowloon Park, one of the nicest urban park close to the hotel. Perfect stay!\n\nReview 35:\nWe stayed here for 6 nights and could not fault it. It was clean, the staff were friendly. The hotel itself is only 2 blocks from the MTR Jordan station, from there we could get to nearly anywhere. It is not the cheapest, but it is in the middle of everything. I would definately recommend this hotel to anyone. Only down side was - no pool - but can't have everything.\n\nReview 36:\nRight in the heart of the kowloon island, this hotel rocks!!! Walking distance from the night markets, avenue of stars, metro station, ferry terminals... The hotel has swanky rooms without compromising on comfort. Get drunk LKF and take a ride back to this fab hotel for a good nite sleep !\n\nReview 37:\nI stayed the first time in a Novotel and I have to say that this Hotel was great for the purpose I had. Very friendly at Check-In. The rooms are nice and modern decorated. Cleanliness was very good. Wish they had a toothbrush set at the rooms, but this is a minor issue. Overall it is a great business hotel in Hong Kong with a good location if you want to reach some tourist attraction by walking.\n\nReview 38:\nLocation is excellent. Staff were knowledgeable and helpful. However, I was asked to pay for a full-day rate for late check-out at 2100h on 11 August. A half-day rate would be reasonable as one would require a quick freshening before flight departure.\n\nReview 39:\nGood location for night markets shopping & local restaurants. Friendly, helpful staff , clean rooms which are quiet & very good food served within the hotel. Well served by underground & bus transport.\n\nReview 40:\nThis was the second time that we stayed in Hong Kong, and this was a much better hotel, in a better location. It is within 5 minutes walk of the nearest MRT, Jordan Road MTR. There is nothing that I can fault the hotel with other than wanting to charge HK$98 for 1 day wifi access, whereas I could get a whole month for that cost with another local wifi service.\n\nReview 41:\nWe stayed at Novotel Kowloon from the 20-24 June and we have a really bad experience with the check in. The staff was doing million of thing while looking after us and then we were given a 2 single bedroom instead of 1 king size even though we made our book and paid for it like 1 month ago. While arguing we were told that either that or late check in like 8pm which was inappropriate as we were tired since we set off since 6:00 am and was now 4pm. We asked for the manager who never came around but when the reception guy came back, a king size bedroom was ready to check in. We felt so cheated and what a liar, from no room to one ready to check in within the 2 mins he was gone. Its a NEVER AGAIN FOR THIS HOTEL\n\nReview 42:\nRoom is very clean & sound proof, bed is very comfortable & the shower is very powerful!!! Really enjoyed my 3 nights stay in this hotel. Good location & friendly staff. MTR from airport to hotel is so easy, though we have to change lines but thats ok, it's better than taking the bus or taxi. From the airport, take the Airport Express to Tsing Yi station, then get down & change to Tung Chung line to get to Lai King station, then from Lai King take the Tsuen Wan line to Jordon station. From Jordon station to the hotel is only 5 minutes walk. All in the journey is about 50 minutes.\n\nReview 43:\nThis hotel is centerally located and walking distance to all major sites and shops ( as well as Jordon MTR) you want to visit. We got the Octopus card and got off at Kowloon St and took a taxi to the hotel. The executive room was small but had everything we needed. Its worth paying extra for the free afternoon tea and the evening happy hour drinks although snacks are okish ( wish they filled samosas with some decent fillings). Met lots of Aussies at tea and happy hour although some of them can be irritating holding their meetings when you just want to have a quiet drink and not to hear them( business women showing off) patronising the locals. Great staff, very friendly and always willing to help. We had a problem on our last day when what seemed like a shower pump failure and woke us up in the early hours of the morning. I was quite impressed with the response and they had the right staff looking into it...not so easy as it was rather intermittent.\n\nReview 44:\nWe stayed in the premium room and really enjoyed it. Free tea, coffee and snacks during the day. They changed the room when we found the noise from the lift machinery disturbed us a little. The room facilities were great, like the shower. The hotel was convenient for the subway and the ladies market in the evening and a wide choice of local restaurants. the concierge sorted a taxi out very quickly and we were only minutes from Kowloon Airport Express to get to and from the Airport.\n\nReview 45:\nas usual Novotel Nathan rd was a good choice for business in HongKong as the location is near MTR, Airport transfers, Mainland rail stations and Star ferries. Convenient restaurants and shopping virtually at the doorstep. 15 minutes to HK island by MTR for convention center activities. The business floors offer a better level of room and extra services which are well worth the higher room charge\n\nReview 46:\nThe Novotel on Nathan Road (Kowloon side) is a very good choice for Hong Kong. Others have commented on the small rooms - but just fine for a single business traveler or a couple, and the less than stellar breakfast - not much fresh fruit but a just OK breakfast, anyway. The location, near the Nathan Road/Jordan Road junction, is great - just two blocks from the Jordan MTR station (which gives cheap, rapid access to all of HK) (use Exit B when you arrive) the hotel is nice, clean and friendly. There are plenty of restaurants nearby and, of course, good to great shopping is just a few minutes away on foot or on the MRT - try Mong Kok for bargains or Tai Koo for a modern mall. Rooms a a bit small and a bit light on amenities but, in all respects, of a very good standard. We did not eat any meals, other than breakfast, in the hotel. The internet is $(HK)300 ($(US)40) for a week.\n\nReview 47:\nThe moment you stepped into the hotel on the ground floor (concierge area), you are welcomed by a soothing aroma which is very refreshing. But this is not so in the room as we found that there was a stench on the pillows. Understand that the hotel supports green movement but we find it a hassle to call up housekeeping to change the bedsheets as we were rushing to go out everyday. Housekeeping was not up to standard as they did not keep the iron back to cupboard but left it on the bar counter as what I did. Shelves in the bathroom are not wiped. They also did not pour the water away which has melted from the ice in the ice bucket. I have purposely left it there for 2 days and nothing was done until I threw it away by myself! No WIFI in the rooms but they provide Mac in the lobby with 6 terminals. Did not expect such service from an international brand of hotels.\n\nReview 48:\nWe recently stayed at Novotel Citygate a great hotel and this time we wanted to try a Kowloon location. Citygate staff recommend to try our Nathan Road property and I wasn't disappointed. My wife I went into the bar and to our suprise we found our favourite pianist/singer Mona from Regal Airport playing here everynight now. To have someone reconised us both by name is very nice and Mona is just a fantastic person not to mention a great pianist/singer. The Novotel was very busy and although they seemed pushed at times were always very friendly and accommodating. Goodbye Regal, these two Novotels will always now have our Hong Kong business now..\n\nReview 49:\nWe usually don't book as hotels cannot guaranty communicating rooms. On arrival they got us the best internet prices without trouble so I was very impressed with the staff who saved me the usual discussion. (Some novotels even asked me to go to the business center and make the booking on the spot myself...) They helped with transport, mail and overall we had a pleasant stay. The area is good for shopping, touristic places are not far by taxi.\n\nReview 50:\nWe took a bus from the airport, which dropped us right in front of the hotel. Many shops of different types right around the hotel! The Jordan MTR station made things far more convenient! The offer free internet on Mac-computers. Food was good, and service was also pretty swift. Rooms were well kept, only the toilet was wet when we arrived.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25951, "query_start_index": 25953, "query_end_index": 25953, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "72%", "inner_docs_start_indices": [176, 1039, 1839, 2220, 2436, 3102, 3957, 4642, 5100, 5394, 6301, 6842, 7727, 8076, 8463, 8998, 9374, 9956, 10230, 11061, 11757, 12020, 12155, 12318, 12974, 13678, 13878, 14228, 14849, 15665, 16154, 16345, 16863, 17135, 17526, 17908, 18211, 18622, 18886, 19100, 19475, 20204, 20803, 21778, 22277, 22688, 23589, 24475, 25139, 25598]}
{"id": "2515995", "pid": "2515995", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel itself was adequate but I couldn't get passed the staff. When I asked questions they looked confused and asked me irrelevant questions in response. I can excuse people who are not completely fluent in English but not in a hotel front desk role. The Concierge was also disappointing. He responded in a quick hurried manner to my inquiry and wasn't genuinely interested in offering assistance. I may be too critical but these are important positions. These people are the face of the company and have the most impact on the clients impressions.\n\nReview 2:\nWe traveled with family that had never been to San Francisco, and they absolutely loved the location of our hotel. It was within walking to the Westfield Mall, Apple store, cable cars, F Train pickup and Bart. We picked up a Muni passport which was also highly convenient. We love Parc 55 and will stay there every time we go to San Francisco. The rooms are clean and service excellent.\n\nReview 3:\nI did alot of research for a S.F. hotel and was not disappointed. The location is 1 block from Union Square (and some of the best shopping I've ever encountered! ), steps from the tourist info. office and 1 block from the cable car. Within an easy walk are numerous tiny restaurants with fantastic food. The hotel is very clean and modern with great \"curb appeal\" i.e. you think \"wow this place looks really nice!\" It is 32 stories high with great views from the upper floors. Rooms are spacious with a sitting area by the window. The bed was comfortable and there were plenty of fluffy towels. I sure wish we'd been able to find the $50 deal - we paid $139.00, but I was able to get a good deal on worldweb as a $32 breakfast voucher was included for each day which was good on the buffet in the Veranda restaurant or room service. By the way, the hotel has a lovely lounge on the 2nd floor with internet access and continental breakfast available for those who want something lighter. You really can not go wrong with this hotel.\n\nReview 4:\nThe extra cost for the Club style rooms is a wonderful value!!! We could not have asked for a better hotel. The Parc is centrally located, right in the middle of everything. The hotel staff was a pleasure to assist, the bath products were wonderful, the linens were top notch - just like the quality we have at home. I can not wait for our next visit. We stayed here for business, but are looking forward to a vacation there!! !\n\nReview 5:\nThe rooms are o.k., but there was a problem with the room price. They charged me more on one night than the other despite the fact we had negotiated a group rate. The biggest problem was the fact that the valet broke the mirror on my car. They said they would send me a claim form, but never did. My calls have not been returned, so I pretty much gave up on them ever following through with their promise.\n\nReview 6:\nI stayed in this hotel over the Labor Day weekend. I had booked 2 king bed rooms through hotels.com and was told on arrival that there were no rooms available. After kicking up a fuss and asking for a discount on each room the receptionist was suddenly able to magic 2 rooms with king beds out of nowhere. When I arrived in the room I was impressed. Very comfortable bed, decent bathroom and flat screen tv, and a pretty good view. The hotel is close to Union Square and the start of the Trolley route although if you are going to use the trolley, would recommend that you walk up to the next stop on the Trolley route and get on there rather than queueing for half an hour at the start! My only criticism is that the room had a connecting door to the next room, and therefore there was quite a bit of noise which I could have done without. I ate in the Smooth Thai restaurant twice during my stay. Very good service, value for money and great food.\n\nReview 7:\nI frequently travel to SF on business and had struggled to find a hotel I would come back to on subsequent trips, but with the Parc 55 I finally found one (at least until it was no longer a Marriott property). Right away upon checking in I was recognized as a Marriott Elite member and given an upgrade to a room on the concierge level. The concierge lounge provided a decent selection of hot appetizers during dinner time and desserts later in the evening. It also had great 180 degree views of SF. The hotel itself was spotless, very classy and well maintained. The best part however was the service. I was in town for a convention and my fiancee was with me, she got very ill and we did not know what to do between check out time of 11am and 5pm (when my convention ended). The hotel arranged for her to see a local doctor and then allowed her to stay in the room until 4pm. Even though I'm a Marriott person, would consider staying here again because of the wonderful service.\n\nReview 8:\nOn the surface this seems like a nice hotel. Unfortunately, they have little respect for their guests. We booked a stay for three nights but stayed with friends the second night. We returned to find they gave our room away only when our keys did not work. After some pointless negotiation, we got a lower quality room for the remaining night of our prepaid reservation. In the mean time, our cell phone was taken from the car during valet parking. It remained missing until we returned home and agreed to pay for shipping. It was shipped only after the memory card was stolen out of it. This hotel may seem cosmopolitan on the surface but is low class at the core. Do not trust or believe the condescending attempts to make you feel comfortable. It is nothing more than a snake oil con.\n\nReview 9:\ngreat hotel location for sure but if you have a car be ready to spend $48 dollars a night for parking!!! !\n\nReview 10:\nBell men, front desk, restaurant, bar, house cleaning terrible rude worst I have seen or dealt with. If I come back to San Fran I will not ever stay here again hope this helps\n\nReview 11:\nDONT GO THERE!!!! They are stealing me money!! I stayed there 3 nights for a conference, then when I wanned to check out they wanned to charge me two breakfast that I never had. I complained and they said they were no going to charge it, but now I have just come home and saw that they did it!! They are just stealing me money!! Now I am in Europe and I have to spend I don't know how much money calling them for cancelling that if they want!! The place is ok, but as good as any other 4 stars hotel, you don't get a penny more than what you pay. I honestly don't recommend it at all! !\n\nReview 12:\nwhen you spend more than 500$ for a hotel, you expect at minimum a good service, which was here the worst we could have: issue by checking, the desk agent was impolite, angry and didn't smiled at all, not only with us but she had the same behavior with other clients from the hotel (we were complaining during the waiting time, which is by the way unacceptable for a hotel in this standing (more than 30 min to have his \"keys\") ! we highly recommend to take the breakfast outside the hotel, which will be much cheaper what was positive: the location, the bed and the view but it's a minimum for this price !\n\nReview 13:\nThis hotel is in a horrible location. I would not recomment it to anyone. There are beggers and criminals right outside the front door. The hotel was just redone but it's tacky and cheap. And to top it off service is unimpressive and cold. We rarely got a smile out of any of the employees and the food was horrible. Don't event bother to step foot in this god awful shack!\n\nReview 14:\nWe booked three nights at this hotel. Room only average and parking was 50.00 a day. On top of that we were charged on our credit card for two fraudulent transactions . Trying to rectify this was a nightmare.\n\nReview 15:\nWe have stayed at the Parc 55 Hotel numerous times. I can't say enough about this hotel....comfortable beds, super clean, friendly staff and most of the the time, reasonable prices. We use to live in the Bay Area but now live in AZ and stay at the Parc 55 3 or 4 times a year. We have stayed at several different hotels in the Union Square area....the Parc 55 is always our first choice!\n\nReview 16:\nThe hotel is in a great location (right next to union square) and it's easy to get to. The rooms are spacious and have a great decor. We upgraded to the Club Level and were able to get free continental breakfast every morning. The staff were very friendly and always helpful. The only complaint would be the price of parking at the hotel, comes to about $51/night with tax but the valet staff is very attentive. We definitely enjoyed our stay and the hotel was a good deal for a large city.\n\nReview 17:\nThe rooms were good, location was convientent and view was amazing but the customer service was dreadfull!! We had plenty of money to spend but walked in wearing jeans and t-shirts, a lady at check in, named Cristina, was extremly snoody not one that should work with the public. I will never stay there again due to her attitude!\n\nReview 18:\nStayed at the Parc 55 Wyndham overnight and loved it. The location can't be beat! It is a block from Market street and approximately 4 blocks from Union Square. China Town is about a 15 min walk and the ferry building is about 20-25mins away. Great shopping , from high end to discount stores are at your doorstep.The rooms are your standard hotel rooms, a little outdated and can be a bit noisy at night. I kept hearing sirens during the night. Ear plugs are provided. What makes this hotel great other than the location is the employees. Every single employee I came in contact with was friendly and eager to help. I felt like they really appreciated my business and they were so welcoming. Would stay here again\n\nReview 19:\nI spent over three weeks combing over reviews for the Union Square area of San Francisco. It came down to Parc 55 and smaller boutique hotel. I trusted the reviewers and knew what I was getting myself into before I chose Parc 55. First I did ask for a higher floor and Secondly, asked that it be away from the elevators. Those were two common recommendations that I read in the reviews. For my stay, the room was clean and comfortable and just the right size for just me. I ate breakfast there all four days and although the prices were a bit steep, the breakfast was freshly prepared and delicious. Although I might tried to find a breakfast alternative, I would definitely stay there again.\n\nReview 20:\nWe stayed at the parc 55 just off Union Square for a long weekend. The hotel itself is SPOTLESS---big, comfy rooms, quiet, beautifully maintained. The location is the best in the city. It is LITERALLY steps from the best shopping, dining and transportation in the city. Want to ride the Powell Street Cable Car---walk one and a half blocks. BART? Ditto. Buses and trams---across the street. You are in the middle of shopping Nirvana---The Westfield Center is across the street, and the neighborhood is packed with stores. If you can't find what you want here, you'll never be satisfied. I booked with my AARP card, and got a rate that beat the government and conference rates. The staff was superb, and I'm planning a return trip there in a few months. My advice---book yourselves in here for a WONDERFUL stay. You'll leave your heart in San Francisco---at the parc 55.\n\nReview 21:\nThe facilities and the decor are fine but if you have a problem or an issue..staff range from helpful to infuriating and ambivalent. I had a mix-up with my complimentary breakfast, a priceline error, and the staff were completely unhelpful and condescending. I've stayed in hotels with lower ratings before that made up for the lack of amenities with their rock staff. This is not one of them!\n\nReview 22:\nUpon checking into the hotel we find out that our room we booked through expedia got \"bumped\" and the one king size bed we reserved got changed into two full size beds. Our room was cleaned the second day but the garbage, which was over flowing wasn't taken out, when we came back the garbage fell over spilling all over the floor. When we called to notify the front desk about the garbage and our discontentment with the room, all they were offering was to send a supervisor up to investigate our garbage situation that was already cleaned up (by us) at 1100 at night and were very persistent on sending someone to our room. The person who took our phone call was not concerned with our needs but rather looking to reprimand someone. We are not picky or hard to please but the hotel aspect of our trip was so bad that we felt the need to post a complaint. The rooms aren't that great, your basically staying for the location. Save your money and stay at a Holiday Inn. This is my first review of service/products, i wish it could've been a positive one.\n\nReview 23:\nWe stayed at the Parc Wyndham for four nights in August 2011. We booked a club room with a wonderful view over the city and the bay. Loved the complimentary breakfast and the hors d'oeuvres in the evening. The location is great. We're definitely coming back.\n\nReview 24:\nMy son and I travelled to San Francisco at the end of June for a 16 night tour of the West Coast of America starting in SF. Following our arrival by the BART $5.30 each from SF airport we came out of the station and walked across the road to the Renainssance Parc 55. Checked in by Robert who was lovely, very nice room on the 10 floor good view of the city and bay in the distance. No complaints what so ever. Our only disapointment in SF was not pre-booking tickets to Alcatraz via the internet, and as our stay was only for 2 nights we missed out! It may cost a few more $ but not as much as another trip from the UK!!!! We would travel back to SF but only to see Alcatraz, everything else was very nice and just like on TV but we've seen it now! Oh.....do remember a coat YES IT IS COLD IN SUMMER!!!! about 62 degrees and very windy!\n\nReview 25:\nThe hotel itself if wonderful, but the level of care for thier guests was not there. I booked through hotwire and got a great deal. I called to confirm a room was available, they told me absolutley. Check in time was quoted at 3 pm. I arrived at four, and only a room with two very small beds was available. Not a problem, I told them i understood how hotwire works and i was willing to wait for a better room. They told me it would take an hour. I came back over an hour later, they gave me a key to the room, which upon entering we realized was never cleaned after the last occupant. Long story short, we left the hotel again until they rectified the situation. We finally were able to check in and get our bags into the room at 8:30, they never extended an apology, charged us for everything down to internet fees.\n\nReview 26:\nHad only one problem....lady at check in spoke/understood English as a 3rd language. Caused a problem with getting in room internet service. Overall,very helpful hotel re excepting incoming packages, didn't lose any or charge for the days storage. Have loaner umbrellas, went by the green rules regarding not giving out new towels if you hung yours up. Business centers well equipped and at no charge.\n\nReview 27:\nMy wife and I stayed 4 nights, the Hotel was excellent, close to cable car,supertour lines picked up at the hotel . We also rented a car at the hotel for one day and drove down US1 to Monterery , what a beautiful drive . Get the 3 day pass to ride cable cars , street cars and buses for $ 15.00 each . The Bart system dropped us off close to the hotel for $4.95 each from the airport.Excellent securty and staff. We picked this Hotel from reading the reviews on Trip Advisor, We will return , Thank you .\n\nReview 28:\nstayed at the Parc 55 in september during a business trip. 5minutes from union square and main shopping area. hotel room was spacious clean and gave us clear views of the city. Thai restaurant in the hotel served amazing thai food that was reasonably priced. the sports bar was also a great place to eat and drink. location of the hotel is really well placed - you're in the middle of everything. planning on coming back to SF next year for a vacation and will be sure to book my room at Parc 55 again. perfect place to relax after a hard days work (or shopping ;) )\n\nReview 29:\nHotel lobby and restaurant very nice and modern. Good fitness room with a lot of equipment and cool temperature. Room was large - like a suite, with large windows. Had been recently remodeled, but still reminded me of a Wyndham property (i.e. not the W). Rooms could have been more modern in feel. We received a nice welcome amenity (Wyndham rewards member) consisting of nuts, 6 sodas, waters. Right across the street from the train, so you won't need a car.\n\nReview 30:\nI and my three friends had the pleasure of visiting San Francisco in May this year (wonderful city). We chose to stay in Parc 55 and the hotel did meet our expectations. The rooms and location were ideal for our trip. HOWEVER!!! I came home to find an extra charge on my credit card for a 3rd room apparently attached to my booking. This is despite the fact that I (as directed) printed my booking and produced it upon check-in. I have a copy of my reservation confirmation stating that 2 rooms were booked and listing all four guests. There is no mention of a 3rd room. When I realised there was an extra charge and a charming lady informed me that the hotel would not have chosen my name or credit card out of the millions of people in the world to charge and couldn't have been less helpful. She did eventually suggest that she could pass the \"case\" to a manager. I await his call...\n\nReview 31:\nGood location and nice looking lobby but the rooms are in desperate need of a make over. Very old hardware in the bathrooms, dim lighting, no refreshment bar, a charge of $5 for a bottle of water, and dingy. The flat screen TV is nice but beware that when you turn it on it immediately defaults to \"On Demand\" movies and pay television. I ordered a movie while I was trying to find a news channel. Reception took the charge off of my bill but I had to have directions over the phone how to use the remore properly. There are no directions in the room. Service is just average in this hotel. If you get a low rate you can probably put up with the less than wonderful surroundings and average service but San Fran has so many wonderful properties it would be a shame to waste your time here. There is a wonderful Italian restaurant across the street - Puccinni & Pinetti where you can get a good meal with excellent service.\n\nReview 32:\nParc 55 is an incredible hotel for the value. Very friendly staff. We stayed in the renovated king size bed room. Nice, clean and roomy room. Bed was a little hard. My biggest complaint would be the price to park at the hotel as a guest. You pay the same price as a non-guest would. The cost is much to high for parking. Parking cost us 50% of what we payed for our room. Please check all parking fees before you book any hotels in San Francisco.\n\nReview 33:\nWe have stayed here several times, my wife loves the central location easy walking to Macy's, Norstroms, etc. and does not have to walk uphill carrying her finds. Easy in and out parking and plenty of close restaurants to eat at. And very close to the SF Muni systems and Bart. A nice walk to the SF Giants ballpark. Staff is very friendly and very accommodating. Prices do vary so you need to find the right time to get the best price.\n\nReview 34:\nI was part of a group of over 300 staying at the hotel. We were given a gaurenteed rate, however the reservation group did not have the info from the sales group and they tried to charge me double. We were also told that a depostit at check in would be $50 per night booked, check in stafff insisted on full cost of stay. The rooms are noisey. If you say anything to the staff the answer is \"we provide earplugs in the bathroom\". Insulated windows might be a good investment for this hotel. The chairs in the newly renovated room were very uncomfortable. Maid service failed to show up one day of the stay. The supervisor asked if I wanted someone to come out, I said yes, but I needed to get ready to go out and asked for after 5 PM, they arrived at 4:30 disrupting my plans.\n\nReview 35:\nNot a good hotel and not a bad hotel. It goes to what is important when you are on a business trip. Parking is $55.00 per night. Drive one block up from the hotel and there is the parking garage that the hotel uses. Self park there for $20 per night. Internet is $17 per day. Three doors down at Starbucks it's free. Noisy. Requested a room on one of the upper floors. Got the 18th floor and we could hear music and revelers from the bar across the street and streetsweepers woke us up at 4am. The inconvenience for business travelors doesn't make this place competitive with the customer service oriented, comparably priced boutique hotels that surround it.\n\nReview 36:\nAfter seeing news stories about hotels not washing the drinking glasses in the rooms, I decided to mark the glass to see if it was exchanged. The next day after the room was made up the maid neatly placed the glasses on the vanity with protective tops placed over them. When I checked, sure enough the mark I had placed proved the glasses had not been washed. I notified the hotel manager and she sent \"security\" to take a report. That was the last I heard from the hotel manager, so evidently the Parc 55 is not to concerned with Health Department regulations. I guess they got mad that I complained because the next day the room was not made up at all. Finally at 5:00pm a maid knocked on the door and asked if we wanted the room cleaned. I didn't bother to complain just won't stay here again. This hotel is not a 4 star as advertised.\n\nReview 37:\nBooked this hotel for 5 nights on Expedia, great rate (under 500$us with taxes). The location is perfect. Took the BART from the airport. Arrived at the hotel at 2:30 PM, the only room available was with 2 double beds. After a long flight, didn't want to wait 30 minutes for a room with a King bed so we took it. We were told we could change room later in the week but never took the time to do it. The room we had was fine. We were on the 5th floor, so no view. I read a lot of bad reviews about the noise at this hotel. It wasn't that bad. Of course we heard sirens at night, but it's not a bed & breakfast in Vermont, it's a downtown hotel so you should expect that. The CityPass was a great buy. the Muni 7 day Pass is a must. I would recommend Parc 55, you cant beat that location ! !\n\nReview 38:\nGreat location for walking the city, sightseeing, shopping, and taking public transportation. I booked on the hotel's website and they have a great feature: you can opt to get an upgraded room at time of check in (if they have one available) for only an extra $12. If they don't have one when you check in then you don't pay the $12. We got an upgraded room with a huge view on an upper floor. Fabulous concept, be sure to look into it. The noise from the street does seep in but the hotel provides earplugs so at least they aren't pretending that the noise level doesn't exist - honestly is always the best policy. The trip from the airport is $8.10 on BART and you exit at the Powell Street station and walk about 50 yards to the hotel. It's across the street from the huge mall with Bloomingdale's and Norstrom. It is at the intersection of Powell and Market streets and is close to Nob Hill, the museum of modern art, and other sites. It was about a 25 minute walk to the Embaradaro(sp) Center and piers.\n\nReview 39:\nA wonderful corner room with a view that could not be described- A fantastic! The hotel was definately 6 star luxury at 3 star prices- very good value for money. Breakfast was fullsome, slightly pricey but lasted until dinner. Bill incorrectly calculated but on query was quickly remedied. A wonderful experience and would definately returnif in sfo again.\n\nReview 40:\nMy husband and I called twice before our trip to confirm that we would have a King bed. Once we got to Parc55, we were informed there were only double beds left. We were staying 3 nights and were very uncomfortable in a double room. Every day we asked to be moved and were refused. While this hotel is near the shopping district, it is loud at night and is very close to a suspect area of SF. I would pass on this hotel--especially considering the price.\n\nReview 41:\nWe really enjoyed our stay at the Parc 55 hotel, it was clean and comfortable. We booked it through Hotwire and it definitely exceeded our expectations. The downsides are: - Parking was quite expensive. - Basic coffee / tea was not a complimentary inclusion. - Wireless internet was not a complimentary inclusion in the rooms (had to go to the business centre and after playing around with the set up, I gave up and went back to the room). However, the price was reasonable which made up for the above negatives. Great location - walking distance to great shopping! Would definitely consider staying here again on our next visit.\n\nReview 42:\nI had to go to SFO to do a training for 3 days so I took my family with me. So we looked for a hotel that satisfies all of our needs at the same time. We looked for other options at much higher price, until we found this one. Indeed this hotel met all of our expectations: close to everything with access to almost every public transportation, shopping, restaurants, Offices, etc. The people at the hotel were very kind and gave us lots of tips to maximize our joy while in San Francisco. It was very helpful! If I'm San Francisco again, I would love to come back.\n\nReview 43:\nOur usual hotel (the Westin St. Francis) has been so disappointing that we decided to try a couple of new hotels for this trip. We started at the Parc 55 and were not disappointed. The BART literally stops across the street from this hotel. Shopping, restaurants, and the Blue Bottle Coffee bar are all CLOSE! Our room was large, clean, and had a beautiful view of the city. We would have gladly stayed there for the entire trip, but decided to try keep our original schedule in order to have a few choices when we go to SF. In all, this is a nice hotel . . . it would be nice if there weren't such a vagrant population in this area, but that is beyond the hotel's control and seems to be an epidemic in SF.\n\nReview 44:\nThe hotel is a block from the cable cars and BART. There is also a mall across the street and a few blocks away is the Financial District and Union Square. Taking BART from Oakland Airport was a breeze - a $3 bus ride from the airport to the Coliseum train station and a $3.35 ride to Powell Street and the hotel is just a 1/2 block away. Compare this to an approx $45 taxi ride or $22/person airport shuttle! The room was a nice size with a comfy bed and crisp white linens. The view was good though there is construction opposite the hotel at the back so a crane and worksite is outside the window...but being on the 25th floor we could easily see above and could not hear any outside traffic noise. All in all, a good hotel. The only downside was no free internet which, from my past experiences, is unusual for this type of hotel.\n\nReview 45:\nI don't normally write reviews unless i have very strong positive/negative opinions. I booked this hotel based on the number of good reviews i read online. I was SO disappointed with the whole experience. It's very NOISY (neighboring rooms, floors above you and the street noise outside!) The breakfast area was so small - people had to stand up to eat & the staff couldn't care less about helping you with anything! The only decent thing about this hotel is its location but it's not worth the stress of staying here just for that!\n\nReview 46:\nGreat Hotel very central for sightseeing. We booked a club room thinking it would be big, but it was quite small compared to other places we stayed in. Everything was great except for breakfast, which is served in the club lounge on the top floor(great view), but unless you are early it's a bit of a bun fight and the quality was not great. The canapes and desserts offered at other times of the day as part of the package were great.\n\nReview 47:\nI stayed at the Parc 55 for 5 days in April and had three rooms for a family trip. I have stayed at Marriotts and Renaissance hotels often and am familiar with what standards to expect. I aslo have traveled to San Fran often and have stayed at other hotels in the Union Square area. Although the Renaissance line of hotels can be inconsistant about what to expect, this hotel is more like a Holiday Inn in their standards. It definately ranks far below comparable hotels in the area that I have stayed in, including the St. Francis, Hyatt and far below the Fairmont. The rooms are stripped of most upgrades that were once there and the overall appearance is not very memoriable. The restaurants do not operate fully at dinner and it seems that everything is done to save money. The lounge was closed on weekends and other services were reduced. For the same price as The Palace and Omni it is very overpriced.\n\nReview 48:\nLast minute trip to SF and had no idea where to stay or what to do. Checked out several hotels in the Union Square area and selected Parc 55 for the wonderful service Ana V. gave us when we arrived to inquire about rooms. The entire staff from Doorman to Concierge was friendly and professional. Ana assisted us in the hotel features and what was close by as well as answered all our questions about the city. She won us over. Thank you Ana, my partner and I truly enjoyed our first visit to the city and will return to Parc 55. The hotel and room was everything you said it would be. Thank you !!! !\n\nReview 49:\nI was walked by the Clift Hotel and moved to this property due to an oversell situation, which was very inconvenient. However, I received a lower room rate at Parc 55 (first night was comp'ed for being walked) and was very happy here. The staff and room service were perfect, and the room was impeccably clean. The lobby is a bit sterile, but overall a nice stay.\n\nReview 50:\nstrange entrance, good views, good pricing. Great location for public transportation and cable car. Hotel parking expensive but unlimited 24hr access. can park for under $10 a block away.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30487, "query_start_index": 30489, "query_end_index": 30489, "truncation_seperator": "... 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{"id": "2514225", "pid": "2514225", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBefore my trip to New York, I read horror stories about Hotel Carter wherefrom we were reserved a room. Now i have to say that Hotel Carter was just great! It was cheap, on very good location, there was hot water and great beds.. you don't need anything else in New York, or do you? I didn't.. To me, it doesn't matter how many channels there is on tv, or what kind on view you have on window, there is also other kind of things to see and to do in New York. So I highly recommed Hotel Carter\n\nReview 2:\nAlthough we eventually found a suitable twin room after 3 attemps, this hotel is excellent value for money! The room was clean, the shower worked and there was constant hot water. The hotel is just one step away from Time Square and a great place to crash in NYC. The staff were friendly and although the hotel needs updating we had a great stay!\n\nReview 3:\nThe location was perfect - right in Times Square. The price was also right - 4 of us in a Quad Room for $130 plus tax. But it was a dump! For us, it was a place to sleep. The tv didn't work. the room was tiny even for NYC standards. But we were just in the room to sleep. I had read the other reviews and knew what this was to be but it was super cheap in the right location. In the future, we'll try Priceline or staying in the suburbs and taking the train into the city.\n\nReview 4:\nonly good location and nothing else....:-) toilets are horrible!\n\nReview 5:\nYou get what you pay for. Not the cleanest rooms but bed was clean and so was bathroom. Bring your own towels though as very thin. Service was excellent, let us book in at 8:30am! For location and price, this can't be beaten, but it is cheap for a reason. If you come expecting the Hilton, then book the Hilton! For UK travellers, think of a Blackpool B&B.\n\nReview 6:\nstayed here for 3 nights on the 9th floor, the room was clean. no bed bugs. no rats and no roches. the bathroom needs updated but is also clean. the location is too good to be true. 10 steps and your in times spuare. service was okay, nothing special. overall every thing was good, i was scared to death to stay there because of all the bad reviews but honestly its not bad at all. the hotel must have cleaned up their act alot since 2009. stay here. its a great deal and when in NY you don't spend much time in your hotel anyways. PS. dont go to the store in the hotel, its a rip off. its like 3 dollars for a can of pop. a cart on the side of the street is cheaper.\n\nReview 7:\nEveryone here complaining obviously forgets the fact that the hotel is 1-2*. Yes it is old, but it's right on Times Square, it is the cheapest solution with ensuite bathroom and the staff is really helpful. I traveled alone and wanted to have a TV in my room. The TV was broken and I asked the receptionist to move me to another room and he did so. I'd stay again if I wanted to be near Times Sq.\n\nReview 8:\nJust stayed at the hotel carter last week until monday. No bed bugs like some people wrote and housekeeping came every other day. Our tv had basic cable but we weren't in the city to stay in a room and watch tv. For the price definitely served the purpose as a place to sleep. Great price and location right on times square. Can't ask for better.\n\nReview 9:\nI have to admit when I booked the hotel for my friend and I, I didnt read the reviews. She did and after that we both were scared but then we thought let's just go for it otherwise we can still leave. I have to say, it is not as bad as everybody says. The rooms were clean we had no bugs or anything, I know the carpet would need some serious cleaning but other then that we were totally fine with the room. The staff was very nice and helpful. If you wanna be close to everything the carter is so great because with just 2 steps you're right on Times Square. We had a great time in the carter. The only bad thing was that we didnt have a remote for the tv so either one of us had to get up to switch channels or turn it off at night :)\n\nReview 10:\nExcellent location, With time square on your door step. Tremondus budget hotel in manhattan. The CARTER HOTEL is ideally suited for the city's top attractions. Ideal to suit travellers on a budget. We where that happy that we have booked for next year already.\n\nReview 11:\nOn the face of it this is an awful hotel; no computerised records, small and poky rooms, pretty unclean, often falling apart, very noisy and looks as though its probably full of criminality. However, its ridiculously cheap, beds are comfy and rooms are secure, plus its about 50 paces from Times Square. You really can't ask for more than that when on a tight budget, so i'd be more than happy to go again! If you are looking for class, comfort and style steer well clear.\n\nReview 12:\nI cant believe this type of establishment can still be in buisness. We didnt even get as far as the rooms. We were greeted in reception by rude staff and also 4 members of the NYPD as a staff member had pushed a guest! The wait for an hour to get a room was the best experience as every time a guest checked in they went to their room to swiftly return to complain about one of the following: Other people in the room already Room not cleaned in months Dirty underwear in the room Over flowing toilets A mouse etc We then decided to ask to check our room prior to paying (yes upfront) and we were told 'no as it wasnt hotel policy. Pay, go check it and then request a refund if you arent happy! If you want somewhere better try next door!' The place is the pits i wouldnt even stay here if they paid me its that bad.\n\nReview 13:\nI stayed in Hotel Carter in October 2004. It was bad. The room was dirty, the bathroom was dirty, the lobby was dirty. The desk staff were rude and the whole hotel smelt horrible. I am writing this because I see that 2 years on with countless more awful reviews people are still staying at the Hotel. I don't understand why. I didn't know about trip advisor before my stay, I wish I had done! If you read this before you book I would stronly recommend that you look elsewhere. Some people say \"but the price is amazing and the location is ace\". Trust me, this does not make up for the astonishing, shockingly awful condition of this place. I really don't understand how it hasn't been shut down.\n\nReview 14:\nBooked this blind for our first trip to New York. Location is superb, close at Times Square, great restuarants on 9th, Central Station, Chrysler Building etc. Room basic but clean and money saved on accomodation could then be spent on holiday (Giants home match huge highlight). If you are only going to use the room to crash then this is perfect, if you are more used to luxury service then stay well clear. Staff were all very friendly and helpful.\n\nReview 15:\nThis hotel is perfectly located, one block from Times Square. This is the only positive thing I can say : it was old and dilapidated. Our room faced a big wall, no sunlight at all, and the window was sealed. We never had room cleaning in four days, in spite of our complaints, and if we wanted fresh towels and toilet paper we had to ask it in the lobby and bring it upstairs. The internet costs 10 dollars per day, and they can keep your luggage for 2 dollars per hour. The service was awful for check-in, check-out and other queries : barely no answer from the staff and nearly irrespectful and insolent. The staff was barking at the guests. I don't recommend this hotel at all, and for this awful service I won't pay even 5 dollars per night.\n\nReview 16:\nWe never actually got to stay at this hotel. We were looking for an affordable accommodation close to Times Square. This hotel met those requirements. Because of the price and other ratings we weren't expecting anything more than a bed to sleep in and a place to store our bags; we're easy to please! In the end they had overbooked by 30-40 rooms and refused to do anything to help anyone find new rooms. In fact, the staff acted as if we were the nuisance.\n\nReview 17:\nMy english is not so good...But i hope my review can help. Ok, I was in the hotel for 1 week (6/4 to 6/11) and I find it nice (AC , clean beds and bathroom) since you are only there for rest , cause you have too much to see in New York. The staff are very firendly , some people complaints cause they dont change the clothes daily but even in your house you dont do that , right? The location is excellent, you have all bradway theatres next door , subway and time squares at half block. What else you can expect in NYC for $100 per night?\n\nReview 18:\nMe and my partner stayed here for 8 nights. We're both 28, and moved here after staying for one night in a terrible place. Maybe because of this, our expectations were low or maybe we were lucky - (we offered a tip to the man at reception to give us the best room he had because of the reviews we read) but we loved it. We had a 6 foot bed, a nice shower and a tv which worked (3 out of 8 channels) The place is not too clean, and the decor is terrible but you can get to times square in a 30 second walk! We ddint want to spend our money on a hotel, we wanted to see New York and shop, and this hotel is perfect for that. Who cares if the tv doesn't work, o the room is not cleaned every day (you dont change your bed linen at home every day) We stayed in 2032, so request that if you're going! No bed bugs, no noise, no problems.\n\nReview 19:\nMe and my girlfriends needed a cheap place to stay at in nyc and hotel carter was the place. We paid $160 for a night which was more than $50 for each of us. The room was clean .The staff were nice especially this guy at the front desk (omar)-yea hes hottt-and very sweet. He went out of his way to get me some sheets. Im goin back in october i hope hes there- anyway- i definitely recommend this hotel to other people --Its not too new but for the price and the location its awesome-\n\nReview 20:\nThe hotel is in a great location and I did not see any bugs in the room and the sheets did appear to be clean but that is it. Dirty floors - no one went without shoes, no outlets, no washcloths for the bathroom, no bath mats, no hangers in the closet, very small room with 2 beds and an old nightstand between them, a TV that had very poor picture quality and only had a few chanels, no lamp - just a light bulb hanging from the ceiling, doors with 3 different locks that slammed shut. Did not expect much at $100 a night but did hope for more than what I got. Was told at check in that I was given one of the \"nicer\" rooms.\n\nReview 21:\nDO NOT COME HERE!!! It was nasty, horrible and staff was VERY VERY VERY RUDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I would not cme back even if it was free! Horrible experience! !\n\nReview 22:\nI stayed at this hotel a few years ago with some friends and according to the recent reviews it hasn't changed. The front desk is enclosed with a glass barrier and the staff are very rude and unhelpful. The rooms are very dirty and the beds uncomfortable. The worst thing though was that one of my friend's belongings were stolen by a hotel employee - yes everything; clothes, toiletries, passport, the lot. They just left his empty suitcase in the room and locked the door behind them. The front desk were not interested so we had to call the police who got nowhere with the staff either. The police said that they were frequently called to this hotel for one reason or another. Even if you're on a very tight budget do not stay here, really.\n\nReview 23:\nI just returned from a weekend at the Hotel Carter in New York. I have to add that this is the second time we have stayed here in 6 months, and we will continue to stay there in the future! While it is true that the hotel could use some major updating and renovating, for the location and for the price, it is a good value. We checked in and were given the key to our room, which was clean, and warm and comfortable and had an amazing view of the skyline! The curtains were a little waterstained, and looked like something from a circus tent, and someone had vandalized the picture hanging over the bed, but we were not there for the picture or the curtains! If you want atmosphere, stay in the Ritz or the Hilton. If you want a cheap place to stay right by the theaters, Times Square, and the bus station, then consider the Carter!\n\nReview 24:\nstayed here for the last 5 years. yeah it's a bit dirty, and the staff don't give a [--], and there's no room service, but who cares? it's a 30 second walk from times square. and is \u00a330 a night. why visit new york and worry about how good or bad the hotel is? it's somewhere to sleep and nothing more. go out and see the city instead of moaning about how bad this place is. i think it's funny. and will be back soon.\n\nReview 25:\nThis Hotel is old and quaint..I loved it! It has the old mail chutes!! It's a block from the bus station and 1/2 block to Times Square...PERFECT location! Only suggestion ~ bring soap, shampoo and a washcloth! The staff were very friendly! I will stay there again! !\n\nReview 26:\nStayed here for five nights and found the hotel great for what we wanted. The room was certainly no frills, but was clean, decent shower, secure, and being as we were travelling on a budget was great value. Most importantly it was just off Times Square!\n\nReview 27:\n1 dolla for a key, 2 dolla for another key, nonrefundable. room dirty, dirty blood stained sheets with lots of hair; room lacks all amenities; if you must stay bring your own sheets, pillows, blankets and bathroom necessities, we checked in late and left early.\n\nReview 28:\nAfter reading many reviews on this Hotel all saying that the place wasn't much good, Went with a open mind that it was New York City and we were staying on Thames Square, But Oh my goodness when you have got over the smell of the lobby (Like a cats or fox's have left there scent there) you then catch your breathe for round 2 the room!! The bedroom was dirty the bathroom worst bath had been painted several times then chipped and repainted. Had to buy a pair of flip flops to take into the bathroom to return has the floor WAS that dirty. The sheets on the beds looked clean and that is the only reason we stayed, but when we returned to England we have discovered that my mother, my sister and myself have all been bitten by bed bugs!! The staff are rude and in polite, and wanted $10 per hour on the day we were leaving to keep our suitcases in the room!! Didn't want shares in the place!! Over all DO NOT GO THERE EVEN IF IT'S CHEAP IT'S NOT WORTH IT!! !\n\nReview 29:\nAfter you check in and get into your room - most people's first thoughts would be: \"Oh my God, what have I done?\" Beat up old broken furniture, nothing on the walls, paper thin glass windows, worn out sheets and blanket. Now, the good news: it's cheap and within spitting distance of Times Square and the major broadway shows. When we came back on our first day out - we found our door ulocked and open - gift from the 'cleaning crew'. Nothing was stolen - because we didn't leave anything in there. This is the type of hotel I might have stayed in while I was in college and trying to save money - but never again.\n\nReview 30:\nI've spent from Sept-26th -Sept 29th in this historic hotel which is infact located right in the heart of Time Square on W 43 street! The beds were Clean, the bathroom was small but clean, there was hardly space for two beds but we've (my cousin and I) manged through! It's a great bargain for being in Time Square and there were no bed bugs. There was no kitchen. I came to this hotel paranoid because of the reviews but I've got my own experience to tell. The night life around it was wonderful, what else you'd expect from times square? Madison Square Garden is a few blocks down, so is radio city music hall, and everything is walking distance. Everyone walks! I'll show some pics on my site soon so check it out: http://josephchaparro.blogspot.com/ Great for the price! But don't expect a fancy five star hotel! And every guest we met spoke a different language too. It was awesome!\n\nReview 31:\nthis hotel was in a fantastic location but the hotel was disscusting are bed sheets had holes in, the room had never been hovered, the staff couldnt speak english, we couldnt get into are room as the key would always jam, the bath hadnt been cleaned, the window wouldnt close and we wernt provided with clean towels or toliet paper.\n\nReview 32:\nThis is the second time I have attempted to write a review on this quality hotel. Ok so it's not quite 5* but it does a job. And it is situated in the centre of New York City so you have to expect a few rats and cockroaches. Staff were pretty helpful and the pets in the hotel just added that friendly feel to it. I am already looking into going back next year as I love New York and for the price this hotel charges I don't mind putting up with the minor problems you may encounter. If you want 5*, pay 5* you moaners!\n\nReview 33:\nWow, is all I have to say. Their photos make it appear \"do-able\". This is NOT the case. If you want to feel like you are staying in a an impoverish drug hotel, then stay here. I've stayed at inn's in 3rd world countries...that are literallly better than this. I didn't even open my suitcase. Slept in my clothes and checked out as soon as the sun came up. Your first warning should be the sign at the check in that say \"A refund will be issued for guest who stayed less than 10 minutes in the room. Otherwise, one night charge will apply\" So in otherwords, they have so many people that see the room, then want to leave...that they had to impose a \"10 minute rule\".\n\nReview 34:\nWell, I read the reviews before I left, so I pretty much knew what to expect. And let me tell this, all my fears came true...and then some! 1. The smell - the hotell lobby has a greasy deli as neighbour, and the smell is unbareable. 2. The rooms - the first room I got had a nasty bathroom (see pic), used sigarettes and a opened pack of condoms on the floor. The second one was a bit better, but not better than the cochroach that said hallo when I entered the room. 3. The bugs - both me and my friend came home with mutiple flee bites all over the body. There was also various types of bugs that I've never seen before. And they where full of blood when we cruched them....yuck!!! 4. Roomservice - not a word in the hotel dictonary. After 4 night did we ask for clean sheets, and we got it...after 5 inquiries. So in conclusion:increase your budget and get a better hotel, for this ruins your vacation! The hotel is out of date, filthy and the staff unfriendly.\n\nReview 35:\nWe made a reservation 1 month a go and when we got there the receptionist told us that they had an overbooking and they don't have a room for us, he told us that we have to leave! We had no place to go. So we waited for 2 hours in the lobby and they gave us a dirty and messy room! The bathroom was disgusting, and the beds were dirty. In the next night there were about 30 people sleeping in the lobby because there were no rooms anymore. The staff was rude and irresponsible. Take a look at the picture in my review, that is the ceiling of the bathroom!\n\nReview 36:\nThe Carter is well, the Carter. you get what you pay for. A clean, (in my case) room at less than $100 bucks a night and 6 people in the bath, so it ain't all bad. In the middle of New York City and I mean the MIDDLE it was freakin cool. Get over it, it is what it is and will always be Goddess willing. I found if you aren't a ****, the \"help\" is actually made up of human beings that will tell you where to go and help you out if they can, just don't try and lean on them, good way to get screwed. Can't blame them. P.S. If you need food get the cabbage rolls for 2.50 for 2, they call em egg rolls but who's kidding who. Best deal going. Be well and I heart NY.\n\nReview 37:\nI was in town for a wedding and needed the most inexpensive place to stay since NYC is so expensive. It still wasn't cheap but you do get what you pay for. Terribly rude and unfriendly staff. Refused to give us more than one key card to room. smelled awful. Bugs, in October! Brushed teeth in sink, spit fell on floor. Couldn't walk barfoot. Very small. sketchy. Worried to use outlets because looked very unsafe. Light switch was a hole in the wall you had to stick your finger in! The lights would go on and off without touching them. Towels were the size of face clothes and we couldn't get more. They painted ove the mold on the wall. Don't stay here. The location is great but it's not worth your health and sanity! I can't even describe how awful it was. Laur\n\nReview 38:\nI was really really really worried about staying here after i had read some of the rooms, but i needn't have been. We stayed on the 5th floor, double room, brand new bed, v comfy, room warm, bathroom fine, water pressure was awsome! Hot water all the time. Steps away from Time Square, for location it was fantastic. True it is more like a hostel than a hotel, but at the price thats just fine. If you are looking for luxary, then don't stay here. By booking this low cost hotel we ended up with an extra $1500 dollars to spend enjoying ourselves! A no brainer.\n\nReview 39:\nMyself and 3 friends stayed here for 4 nights for st patricks wknd. After reading all the reviews beforehand we were pretty scared but could not find anywhere else as central, or as cheap. We brought our own sheets with us as a precaution but didnt even have to use them. Upon entering the hotel, the hotel lobby was not too bad! At check in we asked if we could get a 'nice room' to which the receptionist laughed, but he did say to check the room out and if we didnt like it we could change no problem. The room was fine. Yes it was old, yes the sheets were very worn, yes the bathroom door did not close, the air con did not work, but it was okay for soemwhere to rest our weary heads after a crazy night in the middle of the winter when we didnt need air con anyway. Location was unbelievable and we felt perfectly safe to walk home by ourselves and stay in the hotel room ourselves. If I go to New York again I would definitely stay here. The Price and Location are too hard to beat!\n\nReview 40:\nThis place was the worst place. It was the King of all Roach motels. The pictures are ridiculous and does not even come close to the atrocities that you will encounter once you get there. First off, the staff was extremely rude. When we got our room key, we opened the door and walked in on another couple! When we finally got a different room, it was so filthy that when we turned on the water from the spout, rust shot out! I squatted over their toilet the whole time and I also threw all their towels on theground and walked on those. The next night, I ended up almost getting into a fight with the front desk clerk because she was rude as hell! I thought this room was okay since I was there for NYE and it boasts being on Times Square. This place should just be condemned, because it would save a lot of people from ruiining their trips. Oh! Not to mention, I had to call security THREE times because their were couples getting into fistfights in the hallway!\n\nReview 41:\nThis hotels location was excellent, the state of the rooms was as expected as we read previous reviews so we were not expecting anything special. We stayed there for 7 nights and they only cleaned our room once after asking them repeatedly. What we did not count on was catching bedbugs. We saw some bedbugs on the day we left and since then we have been eaten alive. We we are now staying with friends and are at risk of infecting there house as well. Be warned!!!!!!!!!!!!!!!! !\n\nReview 42:\nhonestly speaking I was preatty concerned after I read the comments on this site. But don't worry, I went there and if I plan I new trip to NYC I will return to Carter hotel again. My room was very nice, I had not any problem at all, the room was quite clean, the bathroom was fine. In particular the hotel is around 100 meters from Time Square\n\nReview 43:\ni have never written a review before but after seeing such bad reviews on this hotel i had to give it a positive one. i stayed in new york city for 5 nights recently and decided to go with hotel carter due to price, location etc. for the price that you pay, everything is what you expect. you get your own bathroom, tv and bed. yes it's an old hotel/small room but that is what you pay for. the location is priceless and it is one block from the times square subway station and some really good restaurants. reception 24 hours, great helpful staff. i would stay here again. its NYC you only need your hotel room to have a comfy bed and be warm and that is what i received.\n\nReview 44:\nSucks big time. If you want to stay alive DO NOT go.\n\nReview 45:\nSick of staying in those boring, standard, could be anywhere in the world, forgettable hotels. Look no further for something different and a really memorable stay try the hotel carter. You can read all the other reviews about how bad it is etc but it really suppassed all expectations by having no water for the first 36 hours. On a recent stay there we were checked in routinely by the staff as if all was well, they didn't tell us there was no water. The staff were still checking guests into a hotel with no water until the NY fire department arrived and put a stop to that. The Phol Pot school of tourism trained hotel manager fixed the situation by giving out a bottle of water, \"take only one\" to every guest that night. Reception, with frequent visits from NYPD, is a real treat, best attraction in NYC. Don't waste your money elsewhere, get good value at the Carter\n\nReview 46:\nTrip advisors rated it as #1 to be the worst in US!! We had cockroaches and Bed bugs in the room.The lobby is decorated with Neon lights, and has a funky old smell.During our compaint in the front desk.We witness hookers comming in and out from the building.I would never even think of recommending this place to my worst enemy.The man in the front desk was rude and didnt even want to step inside the room.He said he doesnt want to bring the bed bugs in his own home.This place totally ruined my trip in NYC . I know better next time to always check on trip advisor. Why has the new york health Dept havent shut this down? WIth the N1H1 (swine)flu going on,this is the worst place to go to and is not worth a penny. The store beside the hotel is extremely expensive. I washed and disinfected my whole luggage as soon as i got home in toronto.Stay away from Hotel Carter!\n\nReview 47:\nThis is an appauling hotel. The electricity sockets are on the blink, the decor is awful, and the beds are unconfortable (I could feel every spring). You know you are not the first to find it so bad that you want to leave by the notice on Reception saying \"no refunds after you have been in your room for more than 15 minutes\". The location is good, but the hotel desparately needs some money spent on it. The Ladies contained graffiti (see picture) \"this hotel is crap\". We visited in April 09 but the graffiti, which clearly had been there in 2008, was still there!\n\nReview 48:\nThis hotel was disgusting. It may be one of the cheaper hotels in Manhattan, but it was still pricey for what you got. They charge $1 for each room key. The room was nasty; it looked like it hadn't been vacuumed in 10 years. Service was slow and unfriendly. Do yourself a favor and spend an extra 50 bucks and stay somewhere nicer.\n\nReview 49:\nI stayed at the carter hotel from may 31 to june 4.Because i went there for a concert to see LUCY LAWLESS(ALIAS XENA WARRIOR PRINCESS)It was no problem for me to stay at this hotel and it was nice and we had clean towels 4.and we also had enough toiletpaper and as for the television who needs it.your not going to watch tv when your on a holiday.i just walked for hours and hours to see everything.and the beds where fine too.i think people complain to much.i have been to africa on a holiday and thats worser.be happy with what you get some people dont have a bed to sleep in or a shower.nopp me and my friend where very happy and i would stay there again.love sandra the netherlands...\n\nReview 50:\nOk so this isn't the most amazing hotel ever, but it's probably the cheapest you're going to find and it's right on Time square. We stayed at the Carter for 4 nights and we had no problems. The rooms are a little dated but they were clean and a good size and it's not like you're going to be spending that much time there. I would definitely recommend if you're on a budget!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28701, "query_start_index": 28703, "query_end_index": 28703, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 680, 1038, 1522, 1598, 1966, 2645, 3053, 3411, 4159, 4432, 4917, 5746, 6454, 6917, 7675, 8145, 8697, 9541, 10038, 10675, 10865, 11621, 12466, 12895, 13174, 13440, 13714, 14686, 15314, 16214, 16559, 17091, 17769, 18746, 19314, 19991, 20769, 21343, 22344, 23321, 23814, 24171, 24856, 24921, 25807, 26691, 27271, 27615, 28316]}
{"id": "153378", "pid": "153378", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nTo begin, we did not stay at this resort, thankfully! Went there for the day for a friends wedding and it was $70 per person. We really wouldn't have minded paying that much, but the food and drinks were BAD! Determined to get our money's worth, we drank from 1pm-1am. Water-down beer that come in juice cups, grape juice wine, sugary mixed drinks and shots. I am not lying when I say that I am a lightweight and had absolutely NO hangover the next day! The food at all the buffets were not that good either. And yes, kids run that resort! Finally if you are going to another country and stay at an \"all-inclusive\" resort, please try to take advantage of some culture other than asking for a cervesa and a shot of tequila to a bartenders that speak perfect English. Get OFF the resort and explore! Your more likely to get sick from kid germs at the buffets than you are from a great authentic taco stand!\n\nReview 2:\nAbsolutely do not stay at Sandos! The food is horrible! The service is horrible! You are in Mexico, yet there is no mexican food anywhere to be found in the resort - not even on \"mexican\" night. I would not even feed my dog the food that is served. The buffets serve the same food every day...no variety at all. The ala carte restaurants are just as bad. We were promised a \"hospitality\" room the day we checked out because our flight was late at night...but when it came time for our scheduled time for the hospitality, promises were broken and we were sent to the spa to use the showers - what a run around!!! I have traveled to many places....was even previously in Play del carmen and LOVED it!...STill love Playa del Carmen - just don't love Sandos!!! - STAY SOMEWHERE ELSE!!!! !\n\nReview 3:\nMy family and I have vacationed at the Sandos 3 times...and when we told the kids we were doing another Mexico Vacation...and we were considering another resort....they all said...NO...we want to go back to the Sandos. I have 3 kids...Now 17, 11, 7...there is something to do for all ages. They enjoy the food and entertainment. The pool is nice and big enough for all. The Beach is the best with another 1/4 mile of unincorporated beach south of the resort. The staff is friendly. The entertainment staff is fun. And we all enjoyed the beauty of the entire resort. Honestly...we are hesitant to go somewhere else for fear we will be disappointed. So...we will be booking our trip for the Summer of 2012.\n\nReview 4:\nWe stayed at this hotel only for 1 night - that was about all we could take! The hotel is not a five star hotel (as rated in some materials). The rooms were not nice - beds were hard and the food was not good. There were big buffets and the food was poor quality. Even my husband (who is not a picky eater) couldn't even eat much other than bread and cereal! While I never used the \"spa\" facilities, it looked like an absolute dive (not what you would think when staying at a 5 star hotel). My word of advice is know before going to this hotel that it will not be a luxury resort by any stretch!\n\nReview 5:\nI went to Sandos after doing extensive research about the perfect location in Mexico, Cancun area. I did not want to be intertwined with the Spring Break scene and this was perfect. I do not have any children but Sandos has great accommodations for the youth in your family. The food and drinks are amazing, can't beat the value and quality of the food. The staff is friendly and willing to do anything you ask. There is no nicer place with more vibrant activities. The resort is beautifully decorated with ethnic additions. I'm upset that the people who were expecting corporate America to make its way into a tropical vacation. Don't follow the bad reviews.\n\nReview 6:\nThe newly restored beach at Sandos has been completed, and it is beautiful. No more ugly sand bags.\n\nReview 7:\nPlease stay away from this resort We travel to Riviera Maya every year.Barcelo and RIU resorts are much better option for almost the same price. Very terrible food,almost the same thing every day...Our room #2337 was not clean twice,and we always leave tips.Front desk Thomas(italian nationality)did not want give us a room close to the beach(we have a small child)) untill I sliped 20$ tip.Prior to 20$ all rooms according to him were taken and hotel was overbooked. We went to 3 A La carte restaurants(asian,steak house and brazilian) and they were okay..much better than buffets. Very bad customer service everywhere in the resorts ,no management personal were ever available. Bar personal can not make drinks,no straws available we would never go back here again and tell all our Mexican-Loving friends to stay away from this dump!\n\nReview 8:\nMy boyfriend and I have been to Sandos Playacar twice before and we are returning next month. We just can't stay away. It's like magnet. And the Burgers on the Beach are to die for.\n\nReview 9:\nWe have just returned from a fabulous and too short 10 night stay at the Sandos. On arrival we were upgranded to a Hacienda Select Club room, overlooking the jungle. Beautiful. Huge shower and beautiful bathroom. What a fabulous beach, powder white sand and amazing amazing water, so clear. Just paradise. Hotel staff came around with fresh fruit whilst on the beach which was a lovely touch. I worked my way through the cocktail menu whilst there, they were all gorgeous my fave the Sandos and the Banana Mama. All the food we had whilst there was beautiful, the steakhouse a la carte was a lovely lovely meal well worth a visit. Never encountered an unfriendly person whilst staying at the Sandos, everyone went out of their way to ensure wer were enjoying our stay. The best part for me was the wildlife, it was abundant and lovely to see. We had regular glimpses of the monkeys and could hear them howling in the morning. Always had iguanas and coatis around our building. Waking up to the sound of the birds was beautiful I miss that the most! I cannot wait to visit the Sandos again....... roll on 2012!\n\nReview 10:\nStayed 4 nights, as with the last two stays, it could not be any better. This was the first time here in july, was quite hot as to be expected, but with the Caribbean and the pools, no problem cooling off. We stayed in the riviera section right by the pool with swim up bar, had two connecting rooms, they were clean and quiet, the food was excellent as always, and can't say enough good about the employees as they are all fantastic. Sandos is also about the most reasonably priced resort in Playacar, I can see no reason to pay a higher price at another resort, as this place is hard to beat. Any one who bypasses this place due to a few negative reviews is missing out on the vacation of a lifetime as one would have to try very hard to not enjoy this place.\n\nReview 11:\nThe Gala has a nice big beach. Thats it! Thousand little kids running around . Cold breakfast [eggs baconetc.] And I have been sick since Sunday, we got there Saturday. Today is Saturday morning 6 days later and I'm still not recovered. Montezumas revenge I guess but I didn't knowingly drink any water. Something was bad there. This was my second time there. Will not go back the smell of the buffet rooms make me want to vomit.\n\nReview 12:\nWe stayed at Sandos Playacar Beach Resort from March 10 - March 14, and we had a wonderful time. My husband and I had our wedding ceremony right on the beach, and Maria the wedding coordinator was just wonderful and the pictures are priceless! My husband and I could not of had a more perfect wedding! We were very happy! We were with a group of 24, ages 2-75, and Sandos offered something for everyone. Our room was located close to the beach which was perfect for us. There were some people who stayed in the newer section, but the walk between the two sections was not a big deal, maybe a five minute walk. The beach was just gorgeous there was no need to go the pool when the beach is right there! We can't wait to go back, we are sad to be home! We will definitly be back, Thank you Sandos!\n\nReview 13:\nSpent my first vacation at Sandos Playacar with the grandchildren. Excellent one week. While there joined Royal Elite membership and have a two bedroom suite for the future. Had a discrepency on the contract terms when I returned home, however Margaret and the team at Customer Service were very deligent with clarifying the problem and resolving it within days. Very professional group. Followed up each day with status until the issue was corrected. Easy to work with via the phone and email.\n\nReview 14:\nWe had a great time. Much more than we expected at an all inclusive! Servers very pleasant. Beach beautiful. Rooms very clean and comfortable. The Mexican restaurant was good. The Italian was not. I assure you, we never were hungry or thirsty. The shows in the evenings were fun. A great family place. They had the MOST festive New Year's celebration. A great value! We felt safe and happy the whole time, and we are finicky NY'ers.\n\nReview 15:\nWe went as a family group and I prefer a vacation just with my husband. The food was average to poor. It took forever jsut to get a cup of coffee or tea. The main dining area was way too noisey. Not as many choices as most all inclusives we have been to. We all got GI disturbances and all only drank bottled water-we forgot that they used regular water at the bars. The rooms were OK-clean and a comfortable. I never saw a lizard but boy were we bitten by bugs in the evening-bring bug spray. Also-the resort was sold. No one told us. The shows were cute. A lot of damage from the storm. I feel we should have gotten some money back. We spent a lot of money for a basic vacation. The one outstanding thing was the beach-beautiful, but hard to find a place in the shade. People marked their spot and then left. If you have young kids and don't mind the food you will have a good time. If you have older kids and want more fresh fish/vegetable options, go elsewhere.\n\nReview 16:\nThis resort may look appealing to people in the brochures but do not be fooled. The resort is nestled among 9 or 10 other major resorts in Playacar and you are no where near the town of Playa de carmen. The beach is pretty and may be long but you only have about 20 metres from the resort to the the water so depth and bathing areas are limited, assuming you can get around the great big sea barrier which takes up a majority of the beach anyway. The resort is pretty standard and could easily be compared to Btultins in th UK for its facilities and charm. There is a lot of childrens activities around the main pool which is cool if you have kids ! Seating space is limited. Cleanliness of the hotel needs to be addressed, not disgusting but not good either. The staff are pretty friendly but all in all about a 3 Star resort, a cheap gettaway ! Entertainment is average so dotn expect too much, the free drinks are ok for local brews but you can get premium drinks if your nice to the bar staff ! !\n\nReview 17:\nThe Sandos Gala in Playacar is not up to its potential at all, it is way understaffed, rooms were not made up on some days til after 4.30, one day they were not made at all, the breakfast buffet has three grills on one morning only one chef was there trying to make omelettes and eggs on one grill, pankakes on another and french toast on the third, the results were either burnt omelettes or raw pancakes, the staff tries very hard but they need more help, the food is very basic and seems to never change. the hotel was nearly half children although it is advertised as a family resort. The Gala is still a very pretty resort with a very nice pool area and perhaps the best beach in Playacar with plenty of \"Palapas\" for those who want shade, the resort was full when we were there but the beach did not seem to be overly crowded. The waiters on the beach (when they were there) was a nice touch. with some added staff and a little more detail to the food I think the Gala could once again be a very nice \"Family\" resort.\n\nReview 18:\nWe've just returned from 2 wks at the Sandos Playacar. When we arrived at the airport we were met by a Nolitours rep & told that the Sandos had overbooked & we would be spending our first wk at the Blue Bay Grand Esmeralda & that our relatives that we were meeting would be staying there also.When we were researching our trip we decided that The Blue Bay while it's a very nice resort was too big for us,farther away for Play del Carmen & the Sandos had a nicer beach.When we arrived at the Sandos a wk later we requested an upgrade to compensate for the overbooking but told by a superviser that would not happen & the rooms we've assigned to you are what you get.I've never heard of overbooking & the Nolitours rep said that this is what is happening in Playa del Carmen. I would never stay at another Sandos & wouldn't recommend it. I'll be booking at a hotel next time. Feb8-22,2009 Fort McMurray , Alberta\n\nReview 19:\nWe just got back last night from Sandos Playacar and it was terrific! Beach was perfect! Food was delicious and plenty to choose from. We were there 7 days and it didnt rain once! The weather was sunny everyday and average temp was about 84! We couldnt be happier. I went with my husband and 9 year old son who wants to go back. For the kids, they have beach soccer, pottery painting, games by the pool, bingo etc. It was not a fancy resort but a very casual and comfortable one. If you wanted to dress for dinner you could, but if you didnt then thats fine too. We have been to many all inclusives and as usual i worried before we left too, but we had a great time and unless your extremely fussy...then im sure you will have a great time too!\n\nReview 20:\nI got a good deal to stay there for 5 nights. I pre-paid the hotel and the agreement was that I would have to participate in a 90 minute timeshare presentation. I participated in a 150 minute presentation and upon check-out, I showed my validated slip (that proved I had participated) but the hotel employee stated that I owed $1380. I showed them (again) my pre-paid confirmation slip and my validated participation slip. He said it didn't matter and I had to pay. He then sent away my pre-paid transportation to the airport and held my baggages hostage until I gave him my credit card. It was a very scary experience. The hotel employee would not let me speak to anyone of higher authority. I had to eventually give him my credit card or risk missing my flight. It is a total SCAM and I would stay far away from this hotel.\n\nReview 21:\non june 2006 we bought a package on a 5 star hotel, when we get there we found a 3 star hotel! on the first night they gave us a room with connection to other room and in the midle of the night ( portuguese time to us) we woke up hearing our neigbours tv! we try to call reception but the phone had no line! we had to walk there. the rooms were old, and had a bad smell also. the worse thing to me about this hotel was the staff. I find them verry arrogant, and they did not care about our complaiments. twice i asked for room service, twice they did not care at all. I am sorry but this hotel was horrible!\n\nReview 22:\nWe were at the resort from March 13-20 and yes, it was full of spring break kids. This was not great for us because we have two young children under the age of 5 and the spring break kids from Kansas were very noisy, stayed up very late, and the doors are not exactly soundproof. While the place is all inclusive you have to wait in line for a drink most hours of the day by the pool. And the bar is crowded in the evening. In addition it was very hot the week we were there and there are not a lot of shady spots for the kids. While there are some tables by the pool and huts on the beach they are all taken quite early. Overall this is a very nice property and the beach is nice but with the three busloads of spring breakers we just felt that there were maybe 20% too many people in the resort. We would have liked the place better with less people.\n\nReview 23:\nThis is a review based on my proffesional experience of being a food retailer Firstly may I say that the hotel and grounds are mostly satisfactory, the very serious problem from a health prospective is the festation of large birds in the eating areas apparantly the hotel are aware of the constant problem and have tried to combat the problem with nets although these are completly no detterent from birds flying into the resturants and freely landing on crockery ,cutelry and freely eating from tables there is bird defecation on tables, floors and waste food areas, the resturant staff are constantly waving them away to no avail, there is a very great risk of disease from this contamination. The hotel have been informed, the hotel rep acting on behalf of first choice holidays and the company itself who have dissmised my complaint without any explanation. I would say to anyone travelling with first choice and staying at this hotel to ask the question is it safe for my family to eat at these resturants and maybe remind them of the complaint made.\n\nReview 24:\nI just got back for Gala yesterday! It was awesome! If you are a teen its so much fun! The water aerobics with Johnny are great! The weather is beautiful and everyone is so nice there! I highly recommend the Gala to anyone! I wanna go back!\n\nReview 25:\nI have stay 1 week in order to organise the 2011 convention. The place is ok but for same price you can find much better place (e.g. Barcelo Tropical or similar). Rooms are ok but nothing special. People very friendly and professional. Service level under expectation. Not reccomended for business group. Quite noising.\n\nReview 26:\ndont go, as it is the worst excuse for a hotel, especially when it say\u00b4s its a family hotel as the only bar that is open states NO KIDS. the rooms are smelly and damp and small, room service took 2 hours+ ,only 1 bar person on duty to serve the whole pool side guests, we had our bags stolen from the pool area and the hotel would not do anything about it including changing the locks on our room, (the keys were in the bag). the security is very bad anybody can walk in from the beach and street, no id bracelets are used, the animation team only cater for the canadians, no atmosphere at all, the only thing going for this dump was the food and we had read other reviews which were all bad, so we were surprised that the food was ok, the lobby staff were rude and un interested in giving any help, on arrival we had booked for 5 pax and only had beds for 4, so we had to wait 30 minutes fot the extra bedding and we had to make it ourselves.\n\nReview 27:\nabsolutley loved the resort and pools. my kids (8, 10, 12 at the time) loved the animation team. the daily games, water polo, aerobics, etc was so entertaining. we loved the \"awards\" at the beginning of the evening shows. the food was good - better than i expected, but i did grow a little tired of all the buffets. my kids and husband loved all the buffets. the only thing that irritated me the whole trip was the darn shower...water leaked out on the floors everywhere. made for a slippery mess. hopefully they have made some changes to that by now.\n\nReview 28:\n4 night stay. - check in was disguised as a timeshare pitch seemlessly integrated with check in which took 30 minutes while room was \"nearly ready\" - dirty bathrooms/ no paper towels/ toilet paper for 2 of 4 days - no towels or towel cards at end of day at pool. we were told to bring dirty pool towels to our room or we would be charged for them at check out - flat beer at the beach bar- bartender incapable of comprehending \"vodka with grapefruit juice\" - ala carte restaurants completely booked for our stay. Hotel reply was \"we are very busy\" - when attempting to remedy above situations - guest relations hung up the phone on us twice - hotel manager replied to the above issues saying, \"these are very minor issues but we have many happy guests.\" - recommend the iberostar tucan/ quetzal next door which we have booked on two other occaisions. great hotel in relatively similar price point - Sandos Playacar has lost it's charm as the former Gala Playacar by expanding to large resort and attempting to save money by understaffing\n\nReview 29:\nWhen we arrived, one of the guests mentioned they were robbed inside the room. We have traveled for 20 years around the globe, have never been taken advantage of... and thought this family must have been careless. 3 days later our $900 camcorder was taken from our closet shelf. What an eye opener. The front desk did not care. We were sol. The toilet one story above us dripped on our toilet and heads for 3 days before it was properly repaired. Cable tv, door lock, tennis racquets, wind surfers and bikes were broken. Nothing is maintained. This is all show, no go resort. Average food, poor shows and beaten up facility. Lots of new paint. Should be a 2 star.\n\nReview 30:\nthis was our 3rd time in playa del carmen and loved every minute of it! friendly staff, great food and relaxing pools! We booked though dream2travel and plan to use them again for their resort tour promotional offers. The best thing to do is the preview of the property on your first day so you can enjoy your time and relax during your trip.\n\nReview 31:\nWe have just returned from a 5 night stay at Sandos. For an all inclusive, the food was excellent, but the night time entertainment was awesome! Yet when it came to the beds, the beach was more comfortable. we had to ask for towels each day....We were totally excited about the kids club (various activities based on age), but that was a total let down.... The European visitors were RUDE!!!! But more to the point, the resort does not have a spa, like they claim or have enough staff to keep the resort moving smooth.\n\nReview 32:\nWe stayed at the Sandos Playacar for 3 nights in June: Rooms: We got a very nice room, it was very spacious and clean. Everything was new and modern and the best part was the Jacuzzi in the bathroom. Resort: The hotel is very nice, it is big so there is a shuttle that will take you from one side to the other. The Beach is beautiful and safe. Service: It was not the best service, the bartenders by the swimup bar were not too friendly and looked like they were annoyed by the tourists but at the restaurants they were a bit better. Overall it is a nice hotel and I would recommend it for families.\n\nReview 33:\nA large group of extended family traveled to this resort for a wedding, and it was horrible. We travelled with our 14 months old daughter The wedding planner (and I shudder to use that expression) changed the time of the ceremony without the bride and groom's permission. She was unhelpful to the bride and groom and extremely rude to the family involved in the ceremony. The resort was dirty, room service was non-existant and the food was subpar. When my stepfather fell down some stairs and injured both legs the staff was unhelpful and dismissive of his very serious injuries that required a medical flight back to the US. STAY AWAY, it SUCKED\n\nReview 34:\ni just came home from the gala beach resort in playa del carmen mexico and let me tell you- it was amazing! the pools are great for lounging and i got a great tan! the staff was excellent.. very friendly and they tended to all of our needs. i went with my 2 children (11 and 15) and they had an outstanding time as well! the beach is crystal clear and we took a few outings to xcaret, cozumel, and tulum which aren't very far . the food was great and i loved the italian... and well all in all it was an excellent trip and i would HIGHLY reccomend this place for families!!! !\n\nReview 35:\nMy wife and I were there for 7 days (Oct 2006). The food was good, not great, but good enough to keep us happy, and not bored. Reservations at the ala carte restaurants were easy to get if wanted. The staff was super friendly. I tipped time to time, not to get better service, but because I wanted to tip them. The majority of the staff worked so hard that I wanted to show my appreciation. The entertainment staff worked non-stop to show everyone a great time. Those guys worked from sun-up to sun-down and always had a smile on their faces. The room was clean. A little musty, but not enough to bother us. The maid did a great job cleaning everyday as well. AC worked fine (sometimes a little too cool). Great location, a 50 peso (about 5 USD) cab ride from Playa del Carmen. The beach was great, nice and sandy. This place will definately be on our short list of places to stay on future visits.\n\nReview 36:\nThis was our 1st time in Mexico but after this holiday we have already booked our return trip for next year, this is a beautiful hotel, on a beautiful beach. The staff just cant do enough for you and the food was excellent. There wasn't much to do in the evenings so we just made the most of our days, Turquoise Sea, White Sand and cocktails, what more can you ask for. I would not hesitate to recommend this resort to anyone.\n\nReview 37:\nThis is not a resort I would reccommend or ever go back to. We witnessed a very drunk young (20ish) guest robbed by the hotle secuity. Hotel management were apathetic and uninterrested to take action. This incident was very disturbing and really comprehend how vulnerable and unprotected we are in this country. We came from Dreams and Sandos Playacar did not hit the mark for us as a 5 Star resort.\n\nReview 38:\nEverything was pretty good, but I just couldn't get past the terrible red wine which they served as house wine. The white wasn't too bad, and the rose (which I don't normally drink) and was only available at a couple of bars was quite good. Also I found the food at best, average. The resort grounds are stunning, fabulously maintained and gorgeous, and the beach lovely, long and wide. We opted to downgrade our room from a suite to a standard room with a nice view of the pool and beach, and had no problems with it. The bed was super comfortable but I like a firm mattress. The staff are great, all very friendly. If it weren't for the food and wine, it would be one of my favourite hotels in the area, but instead it was a bit disappointing.\n\nReview 39:\nMy boyfriend and I went to the Gala Beach resort and we were really dissapointed when we arrived. The only nice thing was the beach...beautiful, crowded but nice. The gala deffinetly shoud be a 3 star...not a five. The food was horrible compared to others in the mayan, the resort was small, to many kids, rooms were nothing speacial at all, and we wern't advised that to eat at the only good resturant you have to upgrade your status... We ended up \"borowing\" braclets to the riu palace, down the beach and couldnt beleive how amazing it was. all in all we ended up switching our secong week to the iberostart pariso lindo.... best resort ive been to yet. Nothing to complain about there !! !\n\nReview 40:\nWe were actually planning to bring our kids back to this resort until our group had some major problems with security. There was an individual from another country who made many of the girls feel uncomfortable, almost violated (this included girls from other countries, not just from our group) and security not only ignored our complaints, when things escalated to a bad point, they sided with the other party and we were the ones held under scrutiny. After this incident (which ruined an otherwise perfectly good vacation), I would never feel safe at this resort, particularly as a female, and I would have NO confidence that my kids would be safe here. I'd suggest another company's resort altogether.\n\nReview 41:\nMy family just returned from our vacation yesterday and we are missing the resort already! We stayed July 21-27 in the Hacienda suites with our kids, ages 12, 10, and 6. The only thing I can come up with as a negative was the maid knocking to clean the room at 8:30am the first morning. Other than that, this resort is wonderful. I'm sure most of you have read the bad reviews, but I did not find any of the complaints to be true. The food is quite good, especially at lunch at Oh-la la by the pool. We loved the pizza. If the line at the pool bar is too long, go to the beach bar. We found the service very quick there. This is one of the most beautiful beaches I've seen, especially if you walk down toward the rocks. I highly recommend the Sandos to any one traveling with kids. Enjoy!\n\nReview 42:\nwe arrived on 20th sept 08 travelled with thomas cook the flight was perfect and on time.we stayed for two weeks check in was easy and we were in our room in a matter of minutes. the room was excellent and the room service very efficient with a good selection of food we never had a bad meal in any restaurant or buffet although a couple were closed the resort was really clean and the staff very friendly and helpful special mention to luisa at festival buffet and adrian the top bar man at la bombbola sports bar thia was my first trip to mexico and i am really impressed i must praise the thomas cook staff in mexico they are world class ive read some of the other comments about this hotel and am amazed to hear bad reviews i must have been there when all feel into place 100% recomended hope you find this review helpful cheers bernard from birmingham uk\n\nReview 43:\nGreat place for family fun. I loved Playa Del Carmen and this hotel. Rooms were spacious. The food was good and the staff was amazing.\n\nReview 44:\nwe went to mexico for my husbands 60th birthday and as we had been to Mexico before we thought that we would have been OK in a five star hotel make no mistake this is not a 5 star hotel. The food is well below average the steak cannot be cut and the noise in the main buffet reseraunt is unbaleivable. the rooms are smelly and musty. If you want to go in to the alacarte reseraunts you need to book about 7am to get a reasonable time after that they only offered 6pm or 9pm and you have to site in the only bar open in the evenings it is also next to the open air theatre where the children have a show from 8pm till 9pm and them the adult show starts we had a meal and then went to bed every evening. The only place for some peace and quiet in the day was the small adult only pool but we had to be there before 7am or all the sun beds had gone.\n\nReview 45:\nIf your idea of a fabulous weekend is dinner at the Olive Garden then this place is for you, but if you are appalled at the thought don\u2019t even think about coming here. The food is atrocious, Absolut is considered top shelf alcohol and the rooms are comparable to the Holiday Inn. On a more positive note, the town of playa which is only 5 minutes away is great. There are amazing restaurants and lots of clubs playing fun music. New Years Eve was crazy the streets were packed with people. It turns out there was a music festival occurring which attracted lots of young people and DJ\u2019s from around the world. I also loved going to the beach at the Koo club during the day. It was a lot nicer then the beach at the Sandos resort and a lot more fun. I will definitely return, but I will not stay at the Sandos.\n\nReview 46:\nJust got back from a 7 night stay in Feb. 17-24, 2010 Service was great, they aim to please their guest. We checked in and were upset with our rooms.. we were expecting King beds not doubles.. we traveled with 2 other couples and we all got moved to King bed rooms close to each other after one night. French dinning was awesome. Brazilian .. was okay, buffets were all good, Pools were clean and nice.. but water was very cold. Evening shows did not like the two wer Beach was absoulutly wonderfull. Staff was great. Very big resort, lots of walking or must wait for golf cart. Had a blast.. would go back again. Two complaints .. 1. There was alot of kids at this resort.. (we would of prefered fewer) 2. Did not like the shows.. we left after 20 minutes of the 2 we made it to see. they need to have a place for adult shows vs kids shows .. the sound system was horrible\n\nReview 47:\nWe went here for our honeymoon. We stayed in the hacienda suites. When we got there they gave us 2 double beds instead of a King. At first they wouldn't move us but we complained enough to finally get them to give us a room with a King. The walls in the hacienda suites are paper thin. We were woken up at 6:30 am every morning to loud children next door. We talked to funjet and they were very helpful and moved us to a different room but we had the same problem. The best aspect was the beach. Because the resort is located at the end of a long line of resorts, one side the beach stretches forever with no resort nearby.\n\nReview 48:\nArrived at the resort, given a very smaill room that had a view of a Tree, an elevator out of order and the fourth floor accommodation. Moved to another room where the air conditioner did not work, four technicians in our room until 11:00PM not fixed, switched room again. By the time we were settled we had moved from three rooms. Service very basic, food, nothing too good everything tasted the same. The only thing worth about this resort is the BEACH. Beautiful white sand a crystal clear sea. Do not bother to book an all inclusive here, find a better on\n\nReview 49:\nUpon arrival I was a bit concerned with the number of children at this resort. It was school vacation, but I thought I was at Disneyland. The room was quite a distance from the Beach and amenities and had a musty smell. The small private pool at the hacienda was a playground for children and quite noisy from early morning until late at night. Having dinner in peace was another problem as the walkway through the hotel was used as a playground with noise resonating through the buffet area. The air conditioning malfunctioned causing me to become nauseous and dizzy. I do not mind supervised children, but this was a free for all. Diapered babies in the adult pool and young children at the buffet not properly handling food. I was concerned for my health and finally moved to the Resort next door. This was an awful vacation. Broken beach chairs or none, rude people and curt staff. To sum it up-A combination of Disneyland, Spring Break and Biker Week. Terrible!\n\nReview 50:\nWe picked this resort based on the location, sports equipment and it's 5 star rating. The location was 5 star. The sports equipment was not kept in good condition. Use at your own risk. We were sick due to food poisoning. Stay away from the buffet - food always cold and bland. The quality of the food in the sit down restaurants was inconsistant. Very hard to get a reservation to get into the sit-downs. We were told by another couple who stayed at a neighbouring resort, that there, the food temperature was monitored consistantly. We also heard many similar stories of illness by others at our resort and other resorts in the area. It will be a long time before we try an all-inclusive again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35030, "query_start_index": 35032, "query_end_index": 35032, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "44%", "inner_docs_start_indices": [176, 1092, 1888, 2604, 3211, 3882, 3993, 4840, 5033, 6154, 6928, 7370, 8178, 8685, 9130, 10108, 11121, 12157, 13081, 13838, 14676, 15296, 16161, 17229, 17482, 17814, 18770, 19334, 20384, 21060, 21415, 21946, 22558, 23218, 23807, 24718, 25157, 25569, 26327, 27033, 27750, 28551, 29423, 29570, 30429, 31250, 32136, 32772, 33344, 34323]}
{"id": "305648", "pid": "305648", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFrom the pickup at the airport to the greeting at the hotel - we felt very welcome. Yes the rooms were small - but spotless and quiet which was more important to us. The breakfast was a very big buffet, and the location was second to none. All in all we had a great stay and were very lucky to find this great hotel!\n\nReview 2:\nI stayed in this hotel for 4 nights with my wife and my child (12 yrs old) The hotel's place was excellent (all the best sights are very near) but it's Impossible to go there by your car ( I travel to Istanbul by my car). There isn't auto road near the hotel. You must to leave your car one road far to check in. There is Parking Place (you must to give the keys of your car) about 400m far. The hotel's lobby is wonderful, but only this! The breakfast room there is a floor under lobby. This is a typical old breakfast room for 2,5 stars hotel. The breakfast is POOR! The coffee service is terrible. (terrible cappuchino which served in 20 minutes) The rooms are old. The beds are old! The cleanliness is average. The bathroom was terrible! There is a small but nice pool. The staff was friendly. A nice hotel to stay , no 4 stars ( i believe that it's 2,5 stars) but very expensive!! !\n\nReview 3:\nSaphire Hotel is a budget hotel with average service with a good location. We didnt expect more but we expected at least a clean bed. The linen was not clean ! Only the location was perfect. Dont ask the staff about restaurant recommendations. I think they are getting commission !\n\nReview 4:\nWe were one wek in Istanbul, hotel good located, however the room was not as good as we spected, it was so small for two people. Besides short bedsheets. Bathtub was broken, taken a shower the water went out from the bottom of the bathtub, and there was screen.\n\nReview 5:\nHotel Sapphire has everything leisure travelers need. It offers first-class service, starting with a free transfer from the airport (much appreciated late at night)! The staff is incredibly professional and helpful. Employees were generous with their time, suggesting special outings, even confiding the names of their favorite restaurants.. Rooms are charming and immaculate; the authentic Turkish breakfast buffet is unbelievable. Situated in a quiet corner of the Old City yet close to important sites and local transport, Hotel Sapphire is the perfect place to stay in Istanbul!\n\nReview 6:\nWe stayed here for one night and were amazed by the staffs hospitality and warm welcome. The buffet breakfast was wonderful in comparison to most hotels in Turkey and the rooms were very spacious (even had a bath). The hotel was reasonably priced and in comparison to another hotel we stayed at in Istanbul (similar price) it was a hundred times better. I would defiantly recommend this hotel to family and friends.\n\nReview 7:\nThis is a very good hotel in a prime location. A great extra is the indoor pool. The best feature of this place is the very friendly and helpfull people at the frontdesk. We even got presents when we left! A good price-quality rate. We recommend this hotel.\n\nReview 8:\nMy sister and I stayed at this hotel for 5 nights in April. Every staff member went out of his or her way to make our stay memorable. The rooms were small, but very charming. The location can't be beat. We would definitely stay at this hotel again!\n\nReview 9:\nWarm welcome, excellent staff: helpful, humorous, informative, nice dialouges, fantastic breakfast, nice and clean room, good bed. First choice next time in Istanbul! !\n\nReview 10:\nWe especially liked the friendliness of chief receptionist. He has been very helpful in all ways (general advice, restaurant reservations, directions...). Good to note that my credit card (left in the room) has been given back to me immediately after checkout. Main thing about the hotel is location: walking distance from most of the tourist attractions and easy to get a taxi (or ferry) to or from it.\n\nReview 11:\nYou could not find a better location for staying in Istanbul, it is very convenient for Aya Sofya, Blue Mosque, Basilica Cistern, Grand Bazaar etc etc etc. The spice Bazaar is a mere 5 mins leisurely walk. There are lots of local restaurants, shops, bars and the tram stop is 2mins walk. When we arrived the hotel staff were very hospitable offering us drinks and Turkish Delight. We stayed in one of the refurbished rooms with very nice furnishings and fittings. The ensuite bathroom was large with marble fixtures and a very large and powerful shower! The pool and sauna were very nice and we had them all to ourselves most of the time. The breakfast was lovely, lots of choice and once again the staff were very polite and helpful. Lovely fresh food served every morning! The room was meticulously cleaned and re-stocked with tea/ coffee fresh linen and towels every day! I would recommend this hotel highly if you want to absorb the culture and atmosphere of Istanbul.\n\nReview 12:\nGood points - staff very friendly and great location in the old town. Bad points - Tiny rooms even the superior ones. Sheets were dirty and the previous occupant had left clothes in the room that hadnt be cleaned up. Towels were dirty also. We asked for a double bed but got a twin room. Breakfast was bland and in a basement. The style of the hotel is dark and horrible. Some older couples may like(I mean plus 60) but otherwise avoid. If they halfed the price it wouldnt be bad for it is far too expensive for what it is. Upon booking you get an email from the hotel telling you that their rooms arent that big as other hotels because they are in the old town. And when leaving they give you a present which is nice if a little tacky. When I checked my emails the next day after getting home I found an email from the hotel asking me to give them the best review possible, etc. I work in the online travel industry and this is a completely unacceptable thing for the hotel to do.\n\nReview 13:\nBut the breakfast could need additional choices Very friendly!\n\nReview 14:\nMy partner and I only stayed in this hotel for one night on our way back home, but we were thoroughly satisfied with the staff, the room and the location! Very clean room with helpful staff available at all times, and a great breakfast as well. Walking distance to Galata bridge and Sultanahmet. Thumbs up!\n\nReview 15:\nWe have stayed in hundreds of hotels around the World-this must be one of the best due to the wonderful staff who really care, the first class faciities and the superb position of the hotel in relation to the \"sights\" of Istanbul.\n\nReview 16:\nWe stayed in Hotel Sapphire for three nights. The room was not very large, but clean and well equipped (airco, possibility to make tea or coffee) with a large bathroom with bath and shower. The location is perfect for visiting all important sights (Blue Mosque, Hagia Sofia etc.) but also only a 10 minute walk from the quayside at Emin\u00c3\u00b6nu where all the ferries leave (a trip on the Bosporus is an absolute must when you visit Istanbul). Restaurants and bars are also close. They have an airport shuttle and the pickup at the airport is free, nice if you are new to the city. The return trip to the airport must be paid for, but was not expensive. I would certainly recommend this hotel.\n\nReview 17:\nSapphire Hotel Istanbul Turkey, We stayed at this hotel for 3 nights, Nov. 08 We were ending a cruise in Istanbul. I booked this hotel after reading comments, from others. Well, it work out just great' The hotel is in a great location.You could walk to all the major sights. The metro is one block away. The hotel is locatated on a pedestrian street.So you will have to walk, from where the taxi \"lets you out \",or the metro stops.A half block at the most. The staff, were always there to help. The room was quite adequate, shower had great,water pressure.We were on the go right after breakfast,. The breakfast was quite good!. We had a map from the hotel .Engin Evsen the Manager,and his staff \"pointed out the sites\" and how to get there,all walking distance for the ones that we wanted to see. The price of the room were just right for us. We would stay here again and recommend it to family and friends. We are in our mid 60s and had no problems here. We had a Great stay. Tom & Gerry U.S.A. Rocklin Calif.\n\nReview 18:\nStart:: a free shuttle from Ataturk airport. Then: a very warm welcome, and a friendly service every day. The rooms are not very large (no problem, we didn't come to Istanbul to stay in the rooms), but they are clean & comfortable. There's a small swimming pool, even a sauna in the cellar; a breakfast that feeds you for a whole day. The hotel lies in a neighbourhood with lots of restaurants for the night. The place where Bosporus tours start is also 5 minutes walk, as is the central station. One has to pay for the shuttle back to Ataturk, but they get you a good deal, so it's cheap anyway. Considering the price: great value.\n\nReview 19:\nI stayed in Hotel Sapphire for 7 nights. I found it very comfortable, excellent location, excellent value. The swimming pool great! On my arrival I was met at the airport by the hotel transport which was great. Unfortunately I became quite ill during my stay and the hotel staff could not do enough for me, including going to the pharmacy for some medicine and then organising me to go to the hospital where I spent a day on a drip. All the staff were absolutely terrific including the housekeeping staff. I recovered and was able to return home on my booked flight but I cannot wait for the opportunity to return to Istanbul and I will certainly stay at the Sapphire Hotel (if they'll have me!) Chris,Dublin\n\nReview 20:\nGood hotel for a good value a little bit away from super touristy Sukhanmet (but still very walkable to everything you want to see). Also right by a tram stop which makes it easy to see the other parts of the city. Room was small but nice (actually i thought the bed was very comfortable).\n\nReview 21:\nWhat a wonderful city Istanbul. This hotel is perfect for a city break. Staff are most helpful & accommodating, sorted out airport pick-ups for us. Hotel street is pedestrionised & tram stop just a street away. Within walking distance to most sights, pool & sauna included. Would not hesitate to use this hotel again. Thank you to all the staff for making our stay memorable.\n\nReview 22:\nWe loved the treatment of the hotel staff very friendly and will help in everything. The breakfast is very complete and very natural. The rooms quite comfortable. This in a place of many restaurants, bars. Easy access to everything. Go back to the hotel. The most ugly is the decor a bit old. Istanbul is magnificent\n\nReview 23:\nThe hotel is ideally located within walking distance of all the major attractions. Furthermore, it is situated on a street that is closed to automobiles. Very quiet street full of nice restaurants. The personnel is charming, always willing to go the extra mile to satisfy the guests. Clean rooms with very comfortable beds. We will go back to this fascinating city and will certainly stay again at Hotel Sapphire. Great quality, great value.\n\nReview 24:\nA really well run and hospitable hotel whe endeavoured to help us in every possible way. 'Sir', they said, 'this is your home while you are in Istanbul'. The rooms represent excellent value for money, the breakfasts are amazing and the position close to a tramstop in Sultanahmet is so convenient. We have stayed at another well-known franchise hotel very nearby which was more expensive and not so good. We shall stay at the Sapphire again.\n\nReview 25:\neverything was perfect, from the hotel staff to the comfort of the rooms. everyone was very firnedly and helfull. the location is perfect as it is situated close to the center, the bazaar and all the other attractions. the breakfast buffet was nice also, with a lot of options. for sure we will choose this hotel again for our next visit to Istanbul.\n\nReview 26:\nNothing much to say. The hotel was clean, the staff were helpful and spoke very good English, they even had a very affordable ride-to-airport-with-private-driver service. I am very pleased. Plus, the location is GREAT, right next to TopKapi and Aya Sofia in the old city. The ONLY downside is its greatest asset: the location. It is in the old city, where bars and restaurants abound. I was in a fairly high floor, so I did not have a problem at all, BUT maybe travellers in lower floors might have a problem sleeping.\n\nReview 27:\nWe choose this hotel just browsing internet and reading reviews as we have never been in Istambul before. To be honest we were lucky as all our expectations were met. Hotel is in the heart of Istambul but 5 minutes apart from favourite tourist streets what gave us quiet and peaceful atmosphere whereever we wanted round the clock. Room was not big but cozy enough to spent nights and to have a rest. Exellent service at recepcion and real interest from stuff to help with any issue.\n\nReview 28:\nThe staff in this hotel are fabulous. I booked this hotel directly and they could not have been more efficient with my booking. They organised a taxi to collect us from the airport and return us to airport which made our short stay in Istanbul run very smoothly. On arrival to the hotel we were made feel most welcome which was very nice. The hotel is in a great location. It was excellent value. Comfortable clean bedroom with a variety of teas and coffee available in room and a free safe. What a nice surprise to get really nice gifts on departure after staying for only one night! Thank you to all. AVOID the restaurant directly opposite this hotel. We were charged a lot of money for our worst meal in Turkey!\n\nReview 29:\nThis hotel is in the perfect location. Walking distance to tram, sightseeing and restuarants. The staff was so helpful, even walked us to one of our attractions. They can't do enought for you. The street this hotel is on is line with restaurants -- all of them wonderful. The prices at the resturants are lower than the main street and the tourist areas. It is a little older, but very clean. Rooms are on the small side, but there's so much to do and see that you shouldn't be in your room!\n\nReview 30:\nWe stayed 5 nights. Central location within walking distance to Blue Mosque, Haya Sofia and Grand Bazaar. The hotel has a swimming pool, sauna. Strongly Recommended.\n\nReview 31:\nThe hotel is very well located and has a great deal of character . It is spotlessly clean and the staff could not be more helpful or welcoming . From the greeting on arrival to until we left we were made to feel so welcome and we would defntiely go back again and recommend this place to anyone visiting Istanbul\n\nReview 32:\nLocation was excellent. Staff was over-the-top friendly and professional. Room was clean. Breakfast was expansive. Transport from airport was included. I had an early flight out, and these guys even made me a sandwich as the breakfast buffet was not opened yet. Well done!\n\nReview 33:\nI spent 9 days in a single room at Hotel Safir and am unbelievably happy with my experience. The staff is sweet and accommodating. Location is close to major monuments, as well as public transportation. My room was much bigger than I anticipated. The interior is simple and clean. The backside of the hotel allows you to experience the call to pray from a great vantage point. I will most definitely stay at Hotel Safir on my return visits to Istanbul.\n\nReview 34:\nThe hotel is in a great location in a quiet pedestrian-only street less than 1km from the Aya Sofya and Blue Mosque, and less than 2km from the Grand and Spice Bazaars. There are a large number of cafes and restaurants in the area and a laundrymat about 50m away (7 TL per kg). Our room was large enough for us and our luggage with room to move around in. The bathroom was a good size with wonderful water pressure in the shower. The room has a safe and a bar fridge in it. The buffet breakfast had a good range of foods and had cornflakes and a toaster! The staff were really friendly and helpful, and we appreciated the free pick up from Ataturk airport at midnight. There is a swimming pool in the basement but we didn't use it. I highly recommend this hotel.\n\nReview 35:\nFantastic location. Friendy and helpful staff. I strongly recommend this hotel. Perfect balance in price and quality.\n\nReview 36:\nMy husband and I have just come back from our second stay at this fantastic hotel. This time we took along a couple of friends who were just as impressed as we are. As others have commented, the staff are absolutely top class, so helpful and friendly. The rooms are smallish, but well equipped and very clean. The breakfast buffet was superb and the location is perfect. Every major attraction in Istanbul is within a few minutes walking distance and there is a tram stop at the end of the road for travels further afield. The surrounding streets are filled with restaurants all of which seem to have the friendliest waiters on the planet and it was even warm enough to eat outside at the beginning of May which just added to the great atmosphere. Another bonus of the hotel is the swimming pool in the basement. Perfect to relax in after a hard days sightseeing. We recommend this hotel 100%.\n\nReview 37:\nThe Hotel was situated in a superb location for exploring the old city and with good access for local transport. The free airport pick up arranged by the Hotel was a real bonus, we arrived at 9.05pm at the Airport after a 4 hour flight and it was brilliant to be greeted and transported to our hotel, it removed a lot of stress as this was our first visit to Istanbul. The Hotel had all the facilities we wanted, very clean, good food(breakfast), swimming pool and sauna(needed after long days sightseeing) and a traditional charm that is sometimes lacking in city hotels. As for the staff I can not praise them enough, they supported our stay with helpful information and with a hospitality that ranks with the best and was a major factor in making the break one of the most memorable breaks we have ever had.\n\nReview 38:\nan excellent location for everything, walking distance to all main attraction, nice restaurants nearby, nice rooms, nice bathrooms, extremly clean rooms...and the best part are the boys at the reception!!! They are allways smiling, they give you good advices, they are allways ready to help you with everything. If I were an owner of this hotel I would give them 2 pays a month, because they are making this hotel a 5 star hotel with conciearge!!! Specially Onur! I would definitely recommend this hotel to everyone!!! !\n\nReview 39:\nWe had an amazing experience at Hotel Sapphire. It's in a great location, the front desk staff are very friendly and helpful, there is a parrot in the lobby named John-o, and the breakfast spread is GIANT (and I don't know what one of the other reviewers meant by saying it was \"Turkish.\" There are tons of types of food including rolls/bread, muesli, and scrambled eggs). We could even see the Golden Horn from our window. Highly recommended!\n\nReview 40:\nTo be sincere, if you want to visit Istanbul as a first time the location is perfect. You can walk to most museums and historical places without taking any taxi. Moreover the staff is really great, everybody is nice and ready to help and find any kind of solution. If you will contact them directly ask for Harun, he is definitely customer oriented and speaks english perfectly. Last but not least rates are really good considering above, rooms are clean and free wireless connection !!! A good choice, believe me Ciao Alexis\n\nReview 41:\nThis hotel is really worthy it! Apart of great position in the old part of town with easy access to its historical treasures, this hotel offers you good quality service.The stuff makes you feel relaxed - welcome. Rooms are clean, and offer alot of space. Breakfast rich and tastefull. Free transport from and to the airport. It was good choice to stay in Sapphire hotel, it really was good! You pay less for what you get there.\n\nReview 42:\nIt was my first time to Turkey and one of the best thing that I did here is staying at this wonderful hotel. 5 min walk to all major sites like Blue Mosque, hajisofya, topkapi palace, Bislika Cistren, Grand bazar & Spice market. My children liked the most .... talking funny parrot Jonny. Free one way airport transfer, Excellent Breakfast. All the staff were very friendly and they do not hesitate helping you with what ever they could. Furthermore, the rooms were very quite and the cleaning service was exellent. I stayed for 3 days and it was the best days. Thanks for the special attention to Deniz, the guy on front desk. See you soon.\n\nReview 43:\nI have stayed several times in this hotel, it's like a second home for me. They have friendly staff, nice & clean Hotel.It's located central so you can walk to the most recommended places. So mine opinion about this hotel is super.\n\nReview 44:\nThe hotel was perfect for sight seeing - all the important sites were within 10 mins walk. The staff were very helpful and nothing was too much trouble. The rooms were clean, quiet and comfortable and were kept very tidy by the staff. Pl note that if you are going to spend a lot of time in the bedroom - then they are too small. Huge choice of restaurants within 10 mins; from less than \u00c2\u00a35 per head to upwards of \u00c2\u00a330. The more alcohol you drank the more costly. Non alcoholoc drinks god value - esp frshly squeezed orange. Giri\n\nReview 45:\nThis place was great. Friendly staff, nice clean room and great location.\n\nReview 46:\nWe found this hotel in the middle of the night to escape from the noisy Cheers Hostel. The friendly night staff took us in and made us feel at home. The room was roomy. The bathroom was huge compared to what we have been used to in Turkey. The location is fantastic as it is walking distance to all the sights in Old Istanbul. The buffet breakfast in the morning was great and had a good variety. Considering what we had paid for the hostel, this hotel seemed underpriced.\n\nReview 47:\nThe historical sights are within walking distance. The atmosphere of the hotel is very nice, modern and follows the local style at the same time. Wellnes area (sauna, swimming pool) also raises conveniences. Staff is helpful and polite.\n\nReview 48:\nWe were originally booked to spend a few days in the Sapphire Hotel, which we thoroughly enjoyed! When our holiday was extended due to the volcanic eruption, however, the staff couldn't have been more helpful or sympathetic A potentially stressful time became, in fact, a real pleasure due to the empathy of Mr. Deniz and his colleagues at the hotel. We have told all our friends about the Sapphire Hotel, and would love to return ourselves one day. Happy, happy memories, The Golden Girls from Scotland\n\nReview 49:\nThis was a beautiful hotel in the middle of the old city. Every place of intrest is within walking distance. The staff is very friendly, they helped us so much. We even had a free airport shuttle, we could swim in the hotel swimminpool and have a sauna whenever we asked. This is a hotel you must visit! It's the best!\n\nReview 50:\nPros: We pay only 32 euro per night per double room. Perfect location at the center of Sultanahmet. 100 m to tram station, 400 m to Aya Sophia, 500 m to Galata bridge. Good breakfast. Good staff. Good swimming pool and sauna. Free Wi-Fi. Safe and electric kettle at room. Cons: Bad noise insulation (we live at room 503). We listen all conversations at near room, noise from bath, noise from tram outside.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 23748, "query_start_index": 23750, "query_end_index": 23750, "truncation_seperator": "... 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{"id": "620703", "pid": "620703", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nModern, clean, spacious. Good location, but not especially close to the nightlife action of the Back Bay or South End, though Boston is small so taking cabs is easy/affordable. This is my #1 chain hotel choice when staying in Boston. Better value than Ritz/Four Seasons with better finishes, etc, because it is newer. Good staff. The Priority Club membership is worthwhile if staying here a lot as there is late checkout and upgrades, plus the staff is a bit friendlier. Bar and restaurants very good. Super close to airport and major train station, making travel very convenient.\n\nReview 2:\nHad to haggle for a room under 700.00. No shampoo no hairdryer. I called multiple times for a toothbrush and finally got a \"free\" one after contacting the manager. Sterile and cold but clean.\n\nReview 3:\nMy wife and I stayed at the Intercontinental in Boston on saturday night for a night out away from the children. We had an absolutely great experience from booking through checkout. The staff was extremely courteous and helpful, the room was everything we expected. We were located on the 6th floor looking out at the children's museum, a higher floor would have been even better, but we got a great rate on the room so I'm not going to complain. The location was perfect, a short walk to Fanieul Hall and the North End. I'd definitely stay here again!\n\nReview 4:\nStayed here for a conference in the hotel. Convenient location a few blocks from the central South Station subway stop. My room was very quiet. Conference facilities were excellent; many of the rooms had beautiful harbor views. Food was top-notch. Only complaint was the TV's picture was distorted and blurry, due to it being fit to a wide screen. The hotel had locked the picture controls, so I couldn't make it a normal-sized, non-distorted display.\n\nReview 5:\nThe hotel is very nice, clean and modern. I got a room with a view of the city and it was beautiful. The service was good, although it could have been better. I didn't like their room service options because they were super expensive so I asked the concierge for menus of places I could order from. The concierge gave me a couple of menus, but not that many. Also, they do not have a proper business center like other hotels do. They have a hotel store and in the actual store they have 2 computers with a printer. I needed to print a bunch of things and they charged me for each page. After paying $400 per night I don't think that it is necessary to be charged for printing each page. Also there is no privacy, so if you want to access the computers the store clerks can see what you are typing. As an additional information, they are also charging $15 for wireless.\n\nReview 6:\nIt's a really swanky hotel with nice views and good access to financial district. But I didn't make any use of the services - from the restaurant, to the spa, to the mini bar - because I couldn't justify the overpriced rates for anything beyond accommodation, and that's with my company picking up the cost. Also the bar and Miel restaurant do not fit with the rest of the hotel - apart from being overpriced. They are unusually ugly, 'themed' environments (the restaurant is made up to look French provincial and the bar some kind of rum distillery theme, all very fake and tacky) which just don't fit with the glassy, classy feel of the rest of the hotel. And how do they justify such high prices for internet access when anyone knows it doesn't cost anything near that to provide it. Parking was also extremely expensive - $30 for 2 hours. Concierge and staff generally friendly, gym is good - but, really, they are missing a trick by charging such prohibitive prices for every ancillary service, including food.\n\nReview 7:\nIt was terrible being there. I never had imagined that I can be there. After spending a lot on this trip I am so ashamed that I chose poorly.\n\nReview 8:\nI liked this hotel. It's sylish and classy. The bedroom I stayed in was huge. The bathroom was great. My company paid for me to stay here, and therefore I cannot comment on price. But the breakfast was very expensive. Good location for the business district, and for places like Fanueil Hall and the various pubs and clubs in that area. Try and get a room facing the harbour though, as the noise from the fire engines on the other side of the hotel may keep you awake during the night.\n\nReview 9:\nWe got a great price for the IC Boston through Hotwire and it was well worth the value! The hotel lobby, bar and restaurant are very nice. Our room was very modern and stylish with beautiful wood accents throughout. The bed was very comfy, the soaking tub was wonderful and the flat screen TV was great. And thank you to the IC Boston for NOT charging for access to the gym! We were very happy and comfortable in our accommodations. The only negatives were charging an arm and a leg for internet access. I couldn\u00e2\u20ac\u2122t believe it when I was told that after paying a large fee for internet access in my room, I would have to pay an additional and separate fee to use the wireless connection in the lobby!!! Also, something to be aware of - the hotel is in the heart of the business district. To eat at a local, neighborhood restaurant, you\u00e2\u20ac\u2122ll have to take a good walk, taxi or subway. There is nothing really right outside the front door. It was not a problem for us at all, it is just something to be aware of if you have never been to Boston.\n\nReview 10:\nArrived and was not assisted with luggage out of cab, instead struggled to get into the lobby with 2 people in tow. Our room was a good size and hotel is in good location, about 1 block from South Station Subway. Paper-thin walls could hear conversations, phone calls, TVs, cleaning crews and the 5am wake up calls that our neighbor requested. Was never asked if we were satisfied with our stay. I think for the cost of our room a free wifi signal would not have been unreasonable. Just disappointing for the price and expectation from what I thought would be a great stay.\n\nReview 11:\nMY huband and myself and 2 children stayed her for 4 nights, unfortunately our roomj was diredtly facing intgo an office at the side of the building,; there was very little daylight getting through even if the curtains were pulled. We had to be careful gettiing dressed etc as the office staff were directly liiking into our room and us at them vica versa. it was a most uncomfortable situation, make sure to book a harbour view room in this hotel.I thought our 4 night stay would never end, we asked on a few occassions for another room, but were told there was nothing available as the hotel was heavily booked with conferences. We would have gladly paid extra money for another room. The side of the building we were staying in was directly facing office staff who I must assume are very uncomfortable with the situation also.if the curtains are partially opened watching people getting dressed, lying in bed, what a ridiculous situation and pay hundreds of dollars per night, certainly not in my opinion 4/5 star accommodation standard. My children would forget and keep opening the curtains, an awkard situation really.\n\nReview 12:\n4 friends book this hotel for a nice Gateway to Boston... Oh surprise, they gave us a 1 king bed room! We try to argue over the front desk, Hotel was overbooked during 4th july week-end and they ABSOLUTELY didnt' try to accomodate us. 2 of us had to sleep on the floor! What kind of hotel is that!!! They gently gave us ONE extra pillow and a paper-thick sheet, and that's it!! Rude employee at the front desk explain us they don't garantee the number of beds, that it is a \"special request\" and that they are not responsible about that. Never never again! Pass the word around so nobody gets foul again!! !\n\nReview 13:\nI recently stayed at the Intercontinental in Boston for a week with my Boyfriend and I had a fantastic time I couldn't fault anything! The room was amazing, all staff extremely helpful and it was really close to everything !! Quincy Market & Fanueil Hall just a short walk away as was Downtown Boston. Anything further away you just had to hop on the T South Station was just a short walk. As has been said extras are pricey but that's expected with this kind of Hotel, found a great diner close by 'South Street Diner' looks a bit nasty but in fact was brilliant breakfast was really tasty and very cheap would definitely recommend it. Altogether had a fantastic time while in Boston and would recommend the Intercontinental Boston to everyone thinking about it !!! !\n\nReview 14:\nI'll admit up front I made a mistake in booking and showed up a night early for our one night stay. The front desk refused me a room after going back and forth with the reservation manager 3 times and said they couldn't accomodate me. Hardly any cars in the garage and the lobby was quiet as church. I am certain that if I hadn't booked through priceline and was paying full price, I would have received a room in a minute. He wasn't even able to look me in the eye. Learned my lesson about being more careful with reservations but would definitely never go back here again.\n\nReview 15:\nWhat an over-rated hotel! Paid extra for a Seaview room, got an Office block view instead! They wouldnt budge when I questioned them. The 3 nights we stayed there, the staff gave us the feeling that they didnt want to be there and totally disinterested in our stay. The boarded on the rude... The bar area is full on Boston wanabees and the staff seem to favour the locals than the paying room customers. Rooms are very overpriced, bar is overpriced. The even charge you $7 to print a boarding pass for a flight. The customer is always wrong in the Boston Intercontinental... Well this customer aint never going back...\n\nReview 16:\nIf hotel preparedness is important when you book a hotel, Intercontinental Boston flunked anyone's test on August 21, 2010. An electrical fire releasing toxic fumes led to emergency evacuation at 2:00am. From 2:00 to 4:30am, 800-1000 Intercontinental guests stood outside, many barefoot in bathrobes. The hotel was surrounded by Boston firefighters and police. At 4:30am, guests were sent to Boston Harbor Hotel, where its courteous 3rd shift staff provided sheets, bottled water and breakfast. Intercontinental Boston staff were completely absent from the scene until 9:20am, 7 1/2 hours after the fire. Shame on Intercontinental Boston! Bravo for humanitarianism to the Boston Harbor Hotel and its 3rd shift staff!! !\n\nReview 17:\nI am a Platinum member, I all do is travel for business, which means that I am clear and understand true customer service and quality. My cousin and I choose to celebrate my birthday in Boston, but I was very surprised at the service and staff demeanor towards the guest. The rooms were great and housekeeping staff was amazing! The restaurants are overly priced and the food was not great at all. The management seemed bothered and did not care to resolve issues. I was charged a portion on my credit card of someone else\u00e2\u20ac\u2122s bill, which the manager promised would remove; needless to say I am still disputing the charge. The worst part of the stay was when a waiter explained that Boston and the Intercontinental was deceiving and was not a very multiracial and diverse as it seems or promotes. He then proceeded to explain that there were not many guest of diverse backgrounds staying as guest, they were treating us like we should have been the maids. Overall, was shocked by the statement but surely agreed in the end with his comment. Highly disappointing and discouraged, it truly is a beautiful property.\n\nReview 18:\nOn arrival the pull up area in front of the hotel was blocked by 3 limos so to get off the road we went into the parking garage where we had such a long wait for a bellman that I went in search of a trolley to move our luggage myself only to end up in a battle with the manager as they would not let me use a trolley myself as it was against hotel policy? But not against their policy to keep clients waiting! After getting a reasonable rate from hotwire we were disappointed to be overlooking a construction site which on the first day was ok as it was a Sunday but Monday the crew started arriving at 0700 and were in full swing boring holes by 0730 and worked until 1900. Also on a minus note was the doorman who when asked how long it would take to walk to a landmark replied \"Depends how fast you walk\", really useful!! On a positive note the concierge were very helpful with our enquiry about whale watching trips, which I strongly recommend going on.\n\nReview 19:\nThe Intercontinental is a lovely hotel. The restaurant & bar are exceptional. Just problem while i was there in Oct. There is a building site to the right of the hotel, where many of the rooms face! So noise can be a problem. Also the front of the hotel faces the Boston fire Dept.That was very noisy on 1 of the nights i stayed there.\n\nReview 20:\nI try to stay here everytime I'm staying in Boston. Great location right near S. Station and the Financial District. Nice big rooms, fantastic bathrooms, good fun casual bar and choice of restaurants both inside the hotel and very nearby.\n\nReview 21:\nArrived around midnight after a 4 hour flight. Was told the hotel had a maintenance issue and they would have to find another hotel for me. Another gentleman had been waiting 20 minutes when I arrived. Did they have to wait until I showed up to find a room? Finally, they found a room at the Holiday Inn Express - Woburn, Mass. 1 hour commute back into town in the morning. Paid for the taxi out but not the taxi back. (my meeting was accross the street. from the Intercontinenal.) My compensation - Free drink coupon for the bar. (Honest) Expected Premium Service from the hotel. Very Disapointed You take your chances with this one. Not recomended for out of town travellers arriving late at night.\n\nReview 22:\nMy husband and stayed here on a Saturday in September and it was lovely.... close to the North End and Qunicy Market, etc., but not the most ideal location for a Fenway trip! We were in a Deluxe King, which was on the small side, but very well appointed and very clean. The bathroom is beautiful... large tub, separate shower, open shutter concept and beautiful vanity. The bed was not very comfortable though. The hotel itself is very lovely as well... clean, modern, elegant. The gym and fitness center was great..beautiful views! The only thing that was not ideal was the valet parking can only take your car not bring it back because it's a one way street, but that's not the hotel's fault. Oveall, a nice place to stay in Boston!\n\nReview 23:\nThe hotel was fine. Very beautiful inside and our room was comfortable. Extras were a bit expensive. After leaving the valet parking in the morning, we noticed a tobacco smell... and today found a used cigarette shoved underneath our floor mat. Extremely disrespectful. We won't be returning to this hotel.\n\nReview 24:\nMyself, my wife and 2 small children were staying at the Intercontinental Boston on the night of the fire evacuation (Friday night 8/20). We were awakened by alarms and evacuated at 2 a.m. After spending about 1 1/2 hours in front of the hotel, we got word that there was and electrical fire and it would be some time before we would get back into the hotel. Acting quickly, we were one of the \"lucky\" ones...for $300, we got one of the few rooms left at the nearby Boston Harbor Hotel. My wife, daughter and son slept in one bed (only single bed rooms were left) while I slept on the floor. Many of the other displaced guests slept on the floor of the Boston Harbor Hotel Ballrooom. I have read that the Intercontinental is offering to comp its guests for the Firday night charges. I am anxious to see how management addresses the $300 I ended up paying to stay somewhere other than on the grass in front of the hotel or on the floor of the Boston Harbor Hotel Ballroom with 500 or so other people. Hoping to see outstanding and sensible customer service .\n\nReview 25:\nStayed here thanks to a great rate on Hotwire. I can only really comment on it as a visitor, but all is good. Worked well for us as a good value break in Boston by avoiding ALL extras, which are really only good value for those visiting on expenses. Located near the financial district it worked perfectly for us as visitors as it was in a pleasant area of town without being in a noisy or seedy area, yet close enough to everything we needed to see. The room was what you would expect from such a hotel group - classy but resisting character, yet with everything you need for a comfortable stay with a sense of occasion. Our stay helped make our visit to Boston a memorable one and we would happily return to this hotel I am sure that the water view rooms cost a premium. We were given a 'city view' room, which sounded great but was what it 'said on the tin' - a view of buildings in the city. However this turned out to be a real plus - many other rooms are currently looking onto an adjacent building site, so please be aware.\n\nReview 26:\nThis is a beautiful new luxury hotel in an excellent location in downtown Boston. Room was very large and modern, with an elegant and spacious bathroom. Bed was very comfortable and furniture was all very high-end. Service was wonderful and extremely courteous, however we found some of the concierges' recommendations to be somewhat biased towards select restaurants. In fact, some of our own finds turned out to be much better than the hotel's suggestions (we discovered Flour Bakery for breakfast/lunch and had an amazing dining experience at Toro one night). The hotel's own restaurants and bars were very lively and quite good, both in terms of the food quality and the bar scene. This hotel's location was very central and ideal for walking around and discovering the city, and it acted as an excellent base to start our day. Would absolutely stay here again for our next visit to Boston.\n\nReview 27:\nThe hotel was gorgeous and seemed fairly new. The room was visually extremely appealing. The bathroom has huge and had both a standup shower and HUGE tub. I was surprised they also offered in-room wireless for a fee rather than hardwired high speed internet. Now for the really really bad part. As my fianc\u00c3\u00a9 and myself went to sleep we realized the bed was like sleeping on concrete. Also the pillows were undersized and flat, with little to no support or comfort. I notified hotel management and asked them is this was a common occurrence and if something could be done. All I was able to get from them was \"I'm sorry.\" Well, I filled out the in room survey, the hot-wire.com survey and no a trip advisor survey letting everyone know your hotel is uncomfortable and all you could say was \"I'm sorry.\" IC Boston, I'm not sorry I hope I change future customers minds from staying with you. By the way for those of you who think I am harsh on them, read more surveys this complaint seems to be repetitive about them.\n\nReview 28:\nStayed in this hotel for one night only. I wish i could have stayed for longer s everything about it was 5*. We stayed in a suite with a free mini bar. The room was incredable.. The bathroom was one of the best i have ever seen in a hotel and the bed itself was very comfortable. When we were heading out into Boston we asked at desk where the best places to go out were and they couldn't have been more helpful. If i had stayed longer maybe i would have found fault but to me it was definitly a 5* stay\n\nReview 29:\nWe are going to stay at this hotel this weekend with our baby. We've just called the customer service to ask if there is any way to warm our baby food in the hotel (e.g., microwave, etc). The answer was a plain NO and THERE IS NO WAY TO WARM YOUR BABY FOODS HERE, and they don't seem to even care that our baby won't be able to get warm food during our stay, and it's below freezing out.... We are not impressed by this kind of impersonal, indifferent attitudes towards their guests.\n\nReview 30:\nMy friends and I arrived on a friday night and paid for valet parking (39.00) and when we got into the lobby our luggage was left unattended. We were told we had a \" city view\" when we opened the curtain; we were facing a brick wall! The beds were hard as rocks! When we were checking out we had to take carry our own luggage down to the garage and wait for our car. Definitely not worth the $150.00 plus a night.\n\nReview 31:\nI, too, have been in the hotel industry for 16 years and have never encountered such poor customer service from people of the \"management\" staff. I will NEVER recommend this hotel to anyone! Granted the hotel was nice, but without good employees to run such a great establishment, then the hotel is nothing. I stayed for 4 nights in May and I am STILL trying to resolve my issues! POOR CUSTOMER SERVICE!! !\n\nReview 32:\nfine for pleasure also. Pros: Good size, clean rooms Near north End and Fanueil Hall Try to get water side of hotel, city side is fine (not loud), but water side views better Get a 6% rebate on the stay here http://www.mrrebates.com?refid=424037 Cons: if you want to be near high end shopping at Newbury then other hotels are better\n\nReview 33:\nI wanted to revisit Boston after a long absence and the area of the city where this hotel is located is unrecognizable. Due to the Big Dig and locating the Expressway underground, this area is beautiful, accessible and active. It is very easy to walk around and get to Quincy Market and the North End, and the waterfront is lively. The hotel was full of people, some of them were very loud in the halls until after 2 AM, which I found very inconsiderate, but not the hotel's fault. I had gotten a rate from Hotwire and was offered a better room at a higher price, which I refused. The room I had was right off of the elevators, which was somewhat noisy. The room was pleasant and the bathroom was wonderful----glass enclosed shower and a huge, deep tub. I was surprised that there was no bubblebath for the tub, as it is clearly for soaking. I had parked outside of the city and took the subway in, and the South Station stop is only two blocks away which was great.\n\nReview 34:\ngreat location, spacious room, great gym, extremely friendly staff, top notch concierge staff who did more than necessary to assist us in putting our stay in Boston together. I only have good things to say about the hotel and staff\n\nReview 35:\nI would recommend the \"IC\" Boston to anyone traveling for business, pleasure or both. Stayed three nights. The nicest thing about the hotel were the bathrooms and the outside overlooking the water.\n\nReview 36:\nVery helpful staff for planning your trip around Boston and the New England states. Very clean and near some great eating. Close to the Red line...very handy.\n\nReview 37:\nWhen I booked this room on a website at a great rate I was pretty excited. Upon check in there was some confusion in finding the reservation, but it all got worked out. When we got up to the room we found it to be very nice. My sister had brought her daughter with her so we needed a roll away. When we called the front desk we were told that the room was too small to accommodate our request. This could have ruined our trip! However, it was suggested that we upgrade to another room for a small fee. This was amazing! We were very comfy in the giant two room suite with a view of the water from the two huge windows in the bedroom. A plate of fresh fruit and a bottle of water were delivered to the room, and our vacation got off to a proper start. Thanks so much staff at the front desk, especially Alexandra, well done! Great drinks in the bar, central location, good housekeeping staff.\n\nReview 38:\nI found this hotel to be excellent in almost all regards - comfort, location, cleanliness, and friendliness. When I realized I had forgotten the charging cord for my Blackberry, the concierge charged it for me. The fitness center was particularly outstanding for a hotel facility. Only complaint - when I went to breakfast in the hotel restaurant, the staff didn't seem to offer the same level of service to me as a single female diner as the groups of businessmen around me seemed to be getting, and my breakfast was somewhat iffy in quality - eggs were hot, but toast, potatoes, and meat were cold. Waiter was indifferent - a disapointment.\n\nReview 39:\nWe experienced so many problems with this hotel it became a running gag. The beds were too small; they never gave us more than two towels despite requests for more. One day our room was never cleaned after several requests to have it done. The staff insisted it was our fault for leaving the do not disturb sign on, even though the sign clearly requested to have the room cleaned. They accidentally checked us out a day early and we had to stand in line twice to get that fixed. Each staff member acted confused and clearly disagreed about how to handle each problem we experienced. At the restaurant, it was the hostess's first day on the job and she couldn't answer any of our questions about the restaurant. I guess the only positives were the location and a nice looking bathroom. The price was tolerable only because we had a bargain rate. We won't be staying there again in any case.\n\nReview 40:\nI booked this hotel thought one fo the travel websites with telling them where I want to stay and how much I want to pay. It was at the very last minute. I ended up paying 140 USD plus tax while the normal rate is around 400USD which was a nice deal :-) We stayed only for 2 nights. Pros: 1. Location was excellent. Right in the city centre. Close to good restaruants and attractions. 2. Very spacious, clean and well organized rooms. 3. Very close to the subway. Cons: 1. I remember Internet being too expensive...\n\nReview 41:\nBeing a business traveler it takes a lot to wow me in a hotel - the Intercontinental Boston did just that. It is brand new with all of the bells and whistles you do not see in most aged hotels. Rooms were state of the art with flat screen TV's, large bathroom with galss enclosed shower as well as stand alone tub, headboard reading lights and other state of the art amenities. The Rumba lobby bar had some atmosphere and grat cocktails. There is also a sushi/tequilla bar (strange combo) that I did not visit. The staff was A+ and helpful with the exception of one cocktail waitress (but we all have bad days don't we?). Fitness center was 100% new and very impressive - better than some helath clubs I have been to. Only complaint was that it is located across from Boston Fire 13 so you will get blaring sirens in the middle of the night.\n\nReview 42:\nThis is a new, modern hotel in the finiancial district of dowtown Boston, within a close walk to Quincy Market. It's clean, bright and beautiful. The staff was very friendly and accommodating. Our only disappointment was that there was not free internet access and parking was $40/day. We booked on Priceline and saved a lot on cost of the room.\n\nReview 43:\nBooked the hotel through AA vacations using miles. Hotel in great location for our purposes, used Red Line extensively. Travelled with 13-year-old niece. Near Silver Line, concierge called Water Taxi for return to airport. Hotel was clean, bathroom is amazing. Never had time for fitness center. Concierges and hotel desk staff were pleasant and helpful. Fire station across street kept niece up the first night. Could use better bedside lighting for reading in bed, a bit dark for me.\n\nReview 44:\nI booked the Intercontinental last minute on hotwire for a college visit. The room was spacious and beautiful, as was the bathroom and the gym. The porter and concierge were very helpful. The front-desk staff were not interested in pleasing the hotwire traveler at all and made sure we got the most inconvenient room without a water view. I was disappointed that the parking fee was $39, the internet $15 and there was no free or cheap coffee available anywhere. I had to walk five blocks to Panera for coffee. I would prefer to have breakfast, parking and internet included in the rate. I could have booked a cheaper hotel with all that included.\n\nReview 45:\nBooked this hotel as it was new and looked lovely, however on checking in, the hotel had no record of our booking even though we had confirmation email and had pre paid, staff were very much under pressure and we were not the only guests that this happened to. Left us waiting for 1 hour and when they eventually found our booking we were told our room was not ready and to go off and that they would phone us when room ready. Returned 2 hours later (no phone call) to find room was ready and had been for some time! Rooms were large and modern but nothing out of the ordinary. Phoned reception the next morning to see if we could get a later check out time only to be told by a v rude lady there was no available even though she didnt even check. Got water taxi to Logan airport just outside the hotel which is a fantastic idea takes about 10mins. Overall v diaappointed with this hotel, has the potential to be better if they ironed out a few problems.\n\nReview 46:\nMy girfriend and I recently spent a weekend in Boston to do a little sightseeing. I know InterContinental Hotels are usually very nice, but this was my first experience. This was a very classy, sleek, hotel that was also very comfortable. Pros: - Great location for the harbor - Excellent service (let me check in early in the morning) and were very kind - New and clean, and luxurious without being overbearing or gaudy - Walk most places (however, a little far from the shopping district and the park) Cons - No shuttle service to airports Excellent room, excellent location, excellent service. Will remember when I return to the city again.\n\nReview 47:\nI took my family to Boston to celebrate two special birthdays,we picked the intercontinental with Virgin Atlantic airways.It was a wise choice in every way.The size of the bedroom,and the bathroom were very large.The waterfront is a good location as its close to the tube underground,and convenient for walking to the centre.The restaurant was good and not overly expensive by Boston prices.The staff were excellent,and all very helpfull.I would certainly stay there again.\n\nReview 48:\nThis Hotel is absolutely AMAZING. A great deluxe Hotel. Room was amazing, comfortable and big. Bathroom with both tub and shower. Conveniently located close to South station and the Financial district of Boston (close to the main attractions). loved the Rumbar and the sushi restaurant!! Staff was nice and service excellent.\n\nReview 49:\nI've stayed in numerous business hotels in Boston and the Intercontinental is my favorite. The rooms are beautifully maintained, of a good size, and extremely comfortable. As you can tell from the pics, the design language is contemporary yet elegant, and the bathrooms are generously sized, with high-quality Floris toiletries. Location is great for the financial district and also quite accessible to the main tourist areas, especially if you are using the \"T\", which has stations quite close to the hotel. I was very impressed with the service, especially since I was staying on a deeply discounted Hotwire rate. The entire staff was efficient and courteous, with the desk clerk even making the effort to acknowledge me while waiting for the person in front of me to complete their transaction. I asked for the best room possible given the discounted rate I paid and was given a corner room on a high floor, and I always find that graciousness to be a sign of a well-managed property.\n\nReview 50:\nThis hotel is a large and busy one that feels like more of a convention hotel than one truly focused on excellence. The room was good -- clean and large enough -- although the water view was a bit uninspiring. Service was ok but had that feeling of a hotel that is a bit overextended or understaffed. Long waits at the bar for a cocktail (and not because it was that busy) and long waits at the front desk. The concierge was pleasant and helpful. Overall, this is a good property but nothing really stands out about it other than a convenient location.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32381, "query_start_index": 32383, "query_end_index": 32383, "truncation_seperator": "... 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{"id": "87617", "pid": "87617", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I decided to escape for the holidays and we had a great time. We love the city of Chicago and staying at the Hyatt was a complete pleasure. All of the staff we interacted with were friendly and helpful. The location is very central and the view from our room on the 31st floor was awesome. For as large as this hotel was it was very comfortable and felt homey. The elevators were very fast. I would recommend this hotel and will most definitely stay here again.\n\nReview 2:\nStayed there for a conference, not much arround it but the hotel itself was decent. Rooms were good, gym was large and staff were very good. All and all no complaints. Roughly a 4 min cab ride to Michigan Ave and was very close to the Chicago White Sox stadium. If you have a conference here it is prefect. If not just expect a slight delay to get to the action but really not a huge deal if you have a few minutes each day.\n\nReview 3:\nThis is your perfectly normal business-person's convention hotel with absolutely nothing beyond average going on. The rooms are exactly what you'd expect in any Hilton, Sheraton or other Hyatt. If this was a $79/night place in Rochester, it would feel like a fair but not exceptional value. HOWEVER---there is one outstanding reason to choose this hotel! If you need to be in that area of Chicago, you can get their rooms for $50/night on Priceline. I'm not kidding, it works every single time for me. Just select the highest number of stars, Millineum Park, $50, and you will almost always get it. That tip aside, the hotel offers a busy bar, busy reception area, terrible restaurants, a perfunctory fake-Starbucks coffee shop and not much more. Definitely not a place to stay if you expect anything beyond average.\n\nReview 4:\nI bid $69 for this hotel on priceline - the total price was $86. Stayed the day after Thanksgiving - the place was CROWDED. Our biggest complaint is that we waited twenty minutes for an elevator at checkout, and we were only able to get a down elevator because we hopped on the up elevator (the down elevators were all completely packed). A couple we stood with while waiting for the elevator said they had no hot water (we didn't have any problems). Good location, facility is apparently remodeled, but the rooms were not very clean. All in all, would pay more to stay somewhere else.\n\nReview 5:\nJust got back from a one-night stay at the Hyatt and really loved the hotel. We got a great rate on Priceline and felt like we got a steal for such a nice hotel. The location is very convenient to Michigan Ave shopping, right on the river, and not far from Millenium Park. The hotel room was very large for a city hotel, bathroom was modern and spotless and the bed was seriously one of the most comfortable I have ever slept on. The hotel hallways looked like they had not been updated and the elevator was kind of slow (we were on the 31 floor, so made many stops on the way down each time), but all in all it was a great stay and I would definitely recommend this hotel to anyone coming to visit Chicago!\n\nReview 6:\nThis hotel must survive on convention business, because without this the facility would die rather quickly. To their credit, staff members are all polite and efficient. Rooms are DARK and OLD. While colors and furniture have been updated, the walls in my room were in poor shape. The shower head is the worst of the low flow to be found. Bathroom was old with poor lighting as well. Unless you are in Chicago at a convention is this facility, you can do much better nearby at other hotels.\n\nReview 7:\nI booked a room through Hot Wire for a great price. The location of the hotel was a little off the main path, but overall I would stay there again. It was close to some of the major attractions. The John Hancock Observatory was in walking distance and the Navy Pier was a short cab ride.\n\nReview 8:\nSome big hotels still manage to give special service and you feel well looked after, but at this hotel they do not pull it off at all. You are just a face in a sea of faces. The front desk girl was robot like in checking us in and sounded like she was reading a list of questions rather than actually speaking to us as people. Concierge always had a massive line and once you did get to talk to them they were pretty rude and wanted rid of you asap. The room was o.k. but bring your own toiletries. The ones they supply are cheap rubbish that absolutely stink! Bed was very soft and gave me a aching back. Avoid eating and drinking in the hotel. Overpriced and not good. Public toilets on ground floor always dirty and busy. Luckily I was only here for a few of nights but felt I had wasted my money paying to stay here.\n\nReview 9:\nStayed at the Hyatt for a conference, the hotel was sprawling for sure. It accommodated our conference of 1200 plus one other one (that I know of) - there were some minor inconveniences involved (like elevator waits at check-in, check-out time) but overall the staff was friendly and efficient and our stay was wonderful and the kids loved traveling through what they called the \"underground city\" in the sub-level floors. Loved the little \"convenience\" store on the first floor that had a toaster and microwave that you could buy inexpensive foods and cook them yourself. We got a room in the newly renovated East Tower on the 32nd floor (avoid the high floors if you expereience vertigo!!) - the floor to ceiling windows made me very nervous at first, but I eventually got used to it. Beds were comfy, valet service was especially helpful - and you cannot beat the LOCATION!!! Expect crowds (this is Chicago you know) - check out the BIG bar, and make sure to take a walk along the river....\n\nReview 10:\nI treated my mom to a weekend and Chicago and enjoyed a wonderful time. The staff at the Hyatt was exceptional. I appreciated the warm greeting and help throughout the weekend. Check-in and check-out were made so easy. The bell captain and bellmen were so friendly and helpful. The concierge desk was very helpful providing information about attractions. We had booked a river cruise recommended by the concierge. We had some difficulty finding the dock in time. We went on another nearby cruise, immensely enjoying ourselves. We were able to easily attain a refund on our deposit for the cruise booked through the hotel. The room was spacious and clean. The beds were comfortable. The hotel was in easy walking distance of Michigan Avenue and other attractions. Inexpensive cab ride to most destinations. I would definitely stay at this hotel again. Good representation of the warmth and hospitality of this wonderful city!\n\nReview 11:\nStayed here for some meetings and this property performs as expected for a Hyatt Regency Hotel. First off, the hotel is rather massive and has nice selections of restaurants and bars. The rooms themself were acceptable and fairly updated. Fitness center was nice as well. The service could be improved a bit. While friendly, the front desk staff was slow at their tasks. Being that the hotel is so large due to its convention space, it is a well-equipped conference center hotel. Location is nice being that it is in the downtown Chicago area.\n\nReview 12:\nWe booked this hotel at a decent price on Priceline. It was a quick pit-stop post Dominican Republic vacation. We arrived late in the evening and were greeted by $50 parking. Not a happy surprise. We were too tired to argue or find a self park that was cheaper. The lobby is grand but escalators were broken. We were quickly checked in to the 22nd floor. We arrived at our room to find the bed crumpled and someone's belongings in the bathroom. We made the trip back down to the lobby to notify them that the room was occupied. They were very apologetic and upgraded us to a Jr Suite and gave us two vouchers for free breakfast. The beds were ULTRA soft and the down comforters were lovely! We rested up and continued our way home. Overall it was a pleasant stay.\n\nReview 13:\nIf you are looking for a hotel right in the middle of it all in Chicago...the Hyatt Regency @ Wacker and Michigan is the place for you! First, use Priceline and get your best deal. Second, get the \"hop-on-hop-off\" bus on a three day pass. Then let it take you all around the center of Chicago. After you have the lay-of-the-land...use the remaining passes to go to and see the sights...all three days for $35.00! The paces to eat and drink are everywhere. The hotel itself has a 4-star restaurant in the lower level...Stetson's!\n\nReview 14:\nWe were lucky to get this for $56 a night through Priceline. We requested to be in the quieter West tower. City and lake view. Our room was spacious and clean. Very comfortable bed. Staff was friendly and informative. Parked a few blocks away at the Randoph street garage for $16/night. Can't beat the central location. Would stay again!\n\nReview 15:\nThe hotel staff and common spaces were wonderful. The newly remodeled room I had on the Concierge Level was the darkest and most poorly appointed I've ever stayed in. No drawers for clothing (I was there for a week-long conference and had to leave everything in my luggage), one non-functioning office chair at a desk that was very shabby (it must have been overlooked in the remodel, as it had battle scars that would do a Sherman Tank proud). The only other chair in the room was some silver, plastic, art deco thing that faced away from the TV. The lighting was so poor that I had to use one of the goose-neck reading lamps on the headboard of the bed to look into my luggage. The bed was really comfortable, though. If the conference comes to this hotel again, I'm staying home.\n\nReview 16:\nThe hyatt is in perfect location one block off michigan, A short walk to lake and also to blue line. You can catch 151 bus at union station to hotel plus same bus all up and down michigan. The check in was great and fast. Check out used the kiousk without a problem. Beds are the most comfortable I have slept inn. Everyone was very helpful with ideas and directions. Make sure to do first lady cruise on the river, and also the segway tours.\n\nReview 17:\nThe hotel is in downtown and is near to Chicago river. It is very convenient place to stay. Michigan Avenue is just north of the hotel and Millennium Park is just south of it. The room is spacious and comfortable.\n\nReview 18:\nStayed here for a business conference. I could not believe how great the service was at the hotel. Room was gorgeous, view was really amazing. Highly recommend.\n\nReview 19:\nThis is a large hotel with a somewhat anonymous feel as is the case with many hotels geared toward business travelers. I liked the contemporary room d\u00c3\u00a9cor and the nicely renovated bathroom. My room was on a high floor with a partial view and was very quiet and clean. The friendly front desk clerk offered a late checkout which unfortunately I could not enjoy due to work commitments. The hotel provides computers in the registration area to print airline boarding passes. I would recommend this hotel for other business travelers, and would stay here again.\n\nReview 20:\nThe worst Hyatt experience ever by far !!!!! My husband's a diamond member and never ever have we had such a horrible experience at any Hyatt across the world( not just USA!!). The service sucks!!! No attention to Diamond members (wonder what happens to regular cutomers). Have to call to ask for room cleaning and some guy at the front desk named Sang tells me \"oh! You know about the green movt.!!\" what ??!! Is he kidding me??? Stay here just to sleep and location but spend more time outdoors!! But thanks to Rocco the Asst. Manager who will take care o you if you have a complaint ! !\n\nReview 21:\nHere for a conference, work paying the bill. Yet another soulless, frayed large American city-centre hotel. Rooms comfortable enough but all the usual problems, namely long queues at front desk, charming but often clueless staff, and an annoying, sprawling layout which means that if you forget something in your room popping back to get it is a major chore. The gym, a miserable affair, is so far from the rooms it might as well be in another state, and one lunchtime it took half an hour to get a table for food (even though there were plenty of free ones available). That said, the location is pretty good, Stetson's Restaurant is actually pretty good and room rates are quite reasonable. But no one here is trying really hard.\n\nReview 22:\nWent with spouse who was attending conference here. Good location and room was clean. check in was faster than we expected and check out was quick. Consigliere was helpful with tour reservations and directions. Internet modem was broken but tech came to replace it but took much longer then originally told. My only real issue was the cup at a time coffee maker and being left one regular coffee packet when two people are in the room. The prices at Js, the take out place in the lobby, were not too high and there are a number of restaurants nearby. Was several blocks from the CTA train stops but not too far. Within walking distance of theaters, Milenium Park and Art Institute. Boat tours from Michigan Avenue Bridge were about 2blocks away. The hotel is really large and there were some times when lobby is crowded and line got taxis is long but other times there was only a few people waiting for taxis.\n\nReview 23:\nI stayed in this hotel on a weekend in December through Hotwire and paid around $100 a night for it and still was disappointed. I am originally from Chicago and for shopping, this location is not as convenient as gold coast hotels or even loop hotels it's not close to any major shopping area or museums. Location may be ok for warmer months when walking awhile is more tolerable. Rooms are cheaply redone and stuffy. I was even moved to \"exec. floor\" and still stuffy and awkward. This place is a monster, none of the restaurants in the hotel are worth the cost when there are so many better alternatives outside of the hotel. Starbucks isn't even a real Starbucks in this hotel. NOT a four star hotel. Stay somewhere with less stars and a more central location for the same price and you will have a better visit.\n\nReview 24:\nHaving won the Hyatt Regency for less than $60/night, I was ecstatic. The hotel is very large and I was quite impressed with the hotel's \"Big Bar\" which provided great live entertainment and huge drinks. Our 30th floor room was impressive as well. The air-ionizer added a unique touch and the king-size bed was the most comfortable I've ever slept on in my life. I couldn't pull myself out of it! The location is great - you'll be close to drug stores, shopping, several restaurants and more. The only negative - we heard a loud banging noise in the room a few times throughout our stay...perhaps it was the heating unit or the pipes. Overall we were thrilled with the hotel and would definitely stay again!\n\nReview 25:\nStayed here with a girlfiend Valentine's weekend for one night. Paid $82 inc taxes on Hotwire which I thought was a deal.....but. As soon as we entered the hotel (West Tower) after dinner we saw lots of teenagers with beer in hand and I thought 'Oh no'. The noise in our hallway was unbelievable so I stepped out to ask the kids to keep it down but was called a ----- by a girl who was clearly the worse for wear - this was at 8:30 pm. The noise continued and we called security twice to deal with it (not willing to take more insults)...and it finally went quiet at 1am. Neither of us was tall enough to reach the spyhole in the room door and we didn't know what on earth was going on - kids banging on door, shouting etc. Staff seemed unconcerned. It was truly a scary experience and not what one would expect form a 4 star hotel. Next time I would pay more and ensure my personal safety.\n\nReview 26:\nPoor experience for the expense. I attended a conference and my husband accompanied and stayed 4 nights. Room is regular nothing fancy hotel room. My husband found a bug in his salad at Bistro 51 in the hotel and then on last morning, found another bug in his bed. Lighting is poor. Bathroom is small. Sound travels. Location is good and when bottom floor entrance to other shops is open for lunch and breakfast, prevents going outside in bad weather.\n\nReview 27:\nStayed here during a one-night business trip and I was quite happy. I arrived at noon and was able to check in, which was nice. My room was clean and nicely decorated, with a king bed and a small couch. The bathroom was clean and of a decent size, with a curved shower curtain rod and citrusy-lavender toiletries. (take note of the sign saying they'll only restock toiletries and towels on request). My room was fairly quiet, though as with most hotels, I heard some hallway noise. Room service was expensive ($12-$18 plus tip/delivery fee/tax for most breakfast entrees) -- to be expected for a big city hotel. Every hotel employee I encountered was very friendly, although the woman who checked me in was super fast, which some people might not like.\n\nReview 28:\nI always enjoy coming to Chicago and stayed at the Hyatt for a business conference. Room was super nice and clean. Although the conference area was like a crazy maze and was quite confusing sometimes, eventually you figure it out and there were all kinds of different conference rooms of different sizes. The fitness center was decent - better than most hotels I've stayed at. If you are looking for quiet, this isn't the hotel for you. It resembles Chicago itself.....very busy with people around everywhere. My only complaint was the OUTRAGEOUS prices at the lobby snack bar and the main lobby restaurant. They charge $22 for a breakfast buffet at the restaurant. I wanted to get a quick snack in between sessions and settled on a bagel with cream cheese - just under $7. Bring your own small food if you are here for non stop business.\n\nReview 29:\nThis was my first trip to Chicago and first stay at a Hyatt Regency. Loved Chicago, but was very disappointed in the Hyatt. Was given a smoking room instead of a non-smoking one. They did try to make ammends about this, but after that it was all down hill. The best I can say about this hotel is that the location is perfect for travelers. Close to most everything. Once we got in our room, the window was open and the room safe did not work. We went out for a night on the town and came back to find that the room was stifling hot. By the next morning, the room was finally comfortable. Seems as if the ventilation system never did work properly. The third night brought terrible storms. The wind kept blowing open the window, we finally had to prop a chair against it to keep it closed during the night. As we checked out we were asked if everything was perfect. The problems were reported and they said they'd have someone look into it. Never even tried to make it right. Very let down by Hyatt Regency. Probably will not choose their chain ever again.\n\nReview 30:\nYou would think with 2000 rooms this joint would have some amenities. Well, think again. I must, in all fairness, give kudos to 2 things. The location and the exercise facility. Now for the non kudos: No free breakfast, no complimentary newspaper, a thermostat that could not be set lower than 65 (the hallway was cooler), an uncomfortable bed (too hard), no free internet, and, of all things, no phone book! If you want to stay at a place that takes ($$$) and does not give...have at it. As for me...REALLY!! !\n\nReview 31:\nWe (me & Isabel) have visited Chicago three times . And everytime we have choosed Hyatt for our stay . Rooms are simply very good , service is superb ans its location is simply superb for us . Quite near Michigan Avenue , it guarantees one's good walk either for shopping , or for the Museums and Art Galleries . As for restaurants , this hotel maybe considered well served , although me and my wife always choose to have our meals outside any hotel we're staying in . The lounge is magnificent and it connects by underground tunnel to several services and restaurant Houlian's . We are used , just for our nightouts at the music clubs Backroom or Kingston Mines , to catch a taxy . Anyother time we walk ...\n\nReview 32:\nI just checked into the Hyatt Regency Chicago (East Wacker Dr) first the welcome omg i wanted to turn around imedieately and find another hotel. the entrance and reception is enoungh to make me not want to stay here. then i get to my room and find out the Hyatt wants to charge $13.63 per day for internet. What day and age are we living in when they want to charge for this. I havent had a hotel charge me for internet in years. Wont be staying at a Hyatt. Anytime soon. Especially in Chicago.\n\nReview 33:\nThis hotel is an embarassment to the Regency name. Spent 3 days here 11/10 - 11/12/06. I've stayed at several Regency properties around the world and felt they offered quality service and accomodations. This hotel greeted me with the stench of the cesspool-like lobby fountain. This offensive odor persisted throughout my stay. The staff were superficial and indifferent (though there was no problem with extending a hand for tips). The accomodations were more fitting for a Super 8 (apologies to all the industrious Super 8 staff out there). The path to my room was littered with room service trays with discarded food which remained uncollected into the following day. The hall carpets displayed numerous stains of undetermined origin. It is also \"Convention Central\", totally lacking in charm or personal interest. Never at a \"superior\" hotel have I experienced such indifference towards the guest's comfort and overall experience. The 4 star rating is about 3 stars too generous. STAY AWAY !! !\n\nReview 34:\nI picked this hotel downtown so that i could do my shopping near the Magnificent Mile and have some time to relax before the holiday rush. But OMG, i knew the minute i stepped into the hotel that it was not going to happen. Upon entering the lobby, there was chaos. There were so many people (about 100) loitering around with children playing and running around. Check-in took 25 minutes because there were only two front desk people to handle people checking in. There was a line to get into an elevator. It took me 15 minutes to get into one. The walls are paper thin, i can hear the people next door the entire time (talking and using the bathroom). The only saving grace was housekeeping. The lady was so nice and so quick. I would not recommend this place to anyone.\n\nReview 35:\nBooked my hotel since we have a convention being held here. When I went to check in the guy at the front desk said he had a deal for me. So I listened. They were over booked and he was asking if I would be willing to move to a hotel down the street for the night, free of charge. So I moved to a different hotel for 1 night. The next day I came back to the hotel to check in, and my room wasn't ready. They held my baggage and I went to my convention. I figured they would compensate me some how. Nicer room maybe. When I checked into my room I would never imagined the room I received. I had a full kitchen, living room, seperate bedroom, 2 bathrooms. It was fantastic! The hotel was clean, the staff was nice. Although I was inconvenienced by switching hotels, they made it worth the switch. I did have a view of the river which was nice, but it also overlooked busy Wacker drive. The noise was pretty quiet for being in the heart of the city. Great Hotel!\n\nReview 36:\nI am in total agreement with the poster below regarding this hotels front desk service and elevators. We stayed during the same weekend and it took us over an hour to get from our room to the front desk and vice versa. When we finally did make it down we were charged for things from the mini bar we never used along with being double charged for our room at a rate higher than our original rate! We discussed it with them and they \"took care of it\" Later that week I found that the charge was again taken from my account! After dealing with the billing department it has now been refunded, we will see for how long. I have stayed at many Chicago hotels with my wife for pleasure and business and needless to say we will not be back. It was like pulling teeth to even get an apology from the staff for their errors.\n\nReview 37:\nView was fabulous, rooms were extremely clean (had 2 adjoining rooms), service was great, and breakfast was out of this world! Room service in a.m. a bit pricey (aren't they all), but the relish they served with the eggs just made the meal even more delicious. Kids had pancakes (one order would have been enough for two of them) that were also decadent! Really a wonderful hotel and the price was right!! !\n\nReview 38:\nYep...it's huge, however, we easily navigated the hotel on our first night there. The staff member checking us in couldn't have been more kind and funny. The room was modern and nice for the price. No complaints there! We didn't eat at any of the hotel bars or restaurants...there are too many nice places right around the corner! We didnt go to Chicago to eat in the hotel (except the one night we were so exhausted we ordered pizza in the room.) My only complaint about the entire stay was that when I checked in I realized my credit card was 3 days expired (completely my fault) so I had no choice but to give them my debit card. For some reason they placed a $640 hold on my checking account. When I asked about that they informed me that it was, in fact, an error on their part but there was nothing they could do about it.\n\nReview 39:\nThis hotel very obviously caters to the business world, but there were plenty of couples and some families, too. Staff was courteous and prompt. My biggest complaint would be the $48/day fee to park!! Our room was clean & had a spectacular view out to the river and lake (our room was in the hotel's west tower, in the northeast corner, 6th floor). We got to take in the fireworks out on the lake from our room both Friday and Saturday nights. Great location for touring the city - Millenium Park is just a few blocks to the south, Navy Pier is a not far to the east, it's right on the river (there are restaurants tucked under the major bridges/roads, right along the river! ), plus it's just off of Michigan Avenue's fabulous shopping & surrounding restaurants (there is soooooo much amazing food there!). The architectural river tour was wonderful - the river a great vantage point to take in the city's wealth of architecture.\n\nReview 40:\nStayed there for a tradeshow. Hotel Lobby looks more like an airport or factory. I don't know if all the rooms were as terrible as in the East tower, but I asked 3 times for another room and 3 times I got the same poor quality: the rooms are very old (old carpet, yellow curtains, dirty windows) and the bathroom hasn't been upgraded since a long time. Although the view (on the lake) was great, the rest was just horrible: the doors have an opening of around 5 cm's between door and carpet (no need to say you have the impression to sleep in the corridor) and the old airco systems had to be turned down because of the noice. The breakfast room (hall) is not cozy, the bar is nice but expensive. I'll never go back!!!! !\n\nReview 41:\nExcellent Hotel for the price. Do not stay there for more than 150/night. But great location, good service and staff was excellent! They were very helpful including the concierge. Yes, parking is a bit of a hassle cause of $ 48 for 24 hrs. But honestly no need for a rental car if you you stay there due to its proximity of everything. People have complained about little things here on tripadvisor but come on guys you can't ask for everything you want. If that's the case then stay home..lol Tip: Go to Walgreens and get a variety pack of granola bars for breakfast/Starbucks in the lobby of the hotel is best for coffee and eat your granola bar in the grand atrium lobby. Since you dont need rental just take the Chicago Trolley & Double Decker tour for sightseeing. If you decide to take the \"EL\" train into downtown from midway, make sure you have exact change. $2.25 per person. best mode of transportation from Midway. Overall, Chicago is a great city. You cannot get bored! Enjoy & stop complaining!\n\nReview 42:\nHotel rooms are outdated. Carpets are a dark brown (to hide stains), room furniture definitely aged, room color scheme screams 1987. Me and several people had to change rooms because room were not made! I had to request someone to CLEAN MY TOILET....DISGUSTING !!!!!!! Another guest needed new bedding. Valet $50 per night. I paid $180+ and got little or no service. Hotel way too busy for personal touch. I was on the phone for 15 minutes and gave up and walked to front desk.\n\nReview 43:\nThe Hyatt Regency Chicago is a multi-tower facility large enough to handle several conferences at once. Check-in and check-out were a breeze, the staff was wonderful. The location is good if you have business downtown, and it is well located for tourists seeking to explore Michigan Ave, Navy Peer, Water Tower Place, etc... My room was an executive floor upgrade, and was excellent. However, the associated lounge leaves a lot to be desired, in terms of ambiance, breakfast service, and size of the facility. Also, my room had internal doors for connecting to rooms on both sides, which meant that at 1 in the morning I could hear the \"guests\" next door loud and clear when they returned from their night on the town, and around 7 that morning I could hear the occupants on the other side loud and clear as they went through sneezing and coughing episodes. Such acoustics should be better handled in a quality hotel. The AAA rate for my room was terrific. Am likely to stay here again, but will first want to have a conversation with the good folks at Hyatt about acoustics.\n\nReview 44:\nStayed there Feb 2005. A former jewel that has fallen into disrepair. The hotel is dark, and shabby. Even the newer wing is not up to par. If you stay in the Loop area, try the Burham instead.\n\nReview 45:\nPros: Nice view, courteous check-in staff and conceirge. Cons: Pay to use internet, Very Noisy, Room was quite small Hotel just seems to be doing anything to nickel and dime you out of more money than you paid for the room.\n\nReview 46:\nAs a business-person and frequent traveler I have to say that my stay for New Years Eve at the Chicago Hyatt was the worst experience I have ever had in a hotel \u00e2\u20ac\u201c world wide. From the over-priced room \u00e2\u20ac\u0153with a view\u00e2\u20ac\ufffd (dirty windows looking at the river?) to the smoke-smell to the messed up dinner reservations\u00e2\u20ac\u00a6.the list goes on. We gladly paid the full \u00e2\u20ac\u0153all access, up-graded room\u00e2\u20ac\ufffd cost, trusting Hyatt for a great New Years and my wife and I were sadly disappointed to the point of checking out at 7am New Years Day to drive back home.\n\nReview 47:\nfantastic hotel, great location ,great friendly knowledgeable staff , great steak house, redy too return\n\nReview 48:\nStaying here currently. Had aspired to sleep. The paper thin walls allow even the slightest peep from your neighbor to feel like you're right in bed with them. Couldn't sleep anyway because of the cheap, giant fluffy pillows. Called housekeeping, asked for any help...was simply and accomodatingly told, after my plea for help, could they, would they have any ability to supply me with a reasonable pillow? Complete answer before hanging up: \"We do not.\" Hyatt, may your well executed service lead to your demise. Happy\n\nReview 49:\nAs soon as we walked into the hotel there was a massive convention going on, which caused the hotel to be dirty, chaotic, and understaffed. We were initially given the wrong room (which was later corrected), but had awful housekeeping (didn't even fold our towels and one day had rehung a dirty, stained towel), paper-thin walls, and inattentive staff. The club floor (which was just a room since it is undergoing renovations) was hardly cleaned and smelled awful. I would not recommend this hotel to anyone. Besides the great location, this was truly the worst hotel experience ever.\n\nReview 50:\nThis hotel was at a great location for sight seeing and shopping. The hotel room was nice and clean, with lots of room. The best bed I have ever slept on. It had a tempur-pedic mattress. The bathroom was very nice and big. The only negative thing I could think of was the inadequate drawer space.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32564, "query_start_index": 32566, "query_end_index": 32566, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 664, 1100, 1928, 2525, 3244, 3745, 4044, 4876, 5881, 6818, 7374, 8150, 8691, 9041, 9836, 10291, 10517, 10690, 11262, 11864, 12607, 13529, 14357, 15077, 15980, 16444, 17209, 18060, 19128, 19652, 20373, 20880, 21891, 22675, 23646, 24474, 24894, 25735, 26678, 27412, 28432, 28922, 30010, 30215, 30451, 31011, 31128, 31660, 32257]}
{"id": "224519", "pid": "224519", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy wife and I and another couple, our two best friends, truly enjoyed our stay at Eden House. The entire staff was extremely helpful recommending local places to see, great restaurants, and even set up a fantastic fishing charter for the four of us. The comfortable home-like Inn atmosphere was great. Thank you Eden House.\n\nReview 2:\nWhat a way to start a honeymoon. We arrived at the Eden House and was told room was not paid in full (mother-in-law had pre-paid). We paid balance. We got to our room and it was so small that we could not fit any of our luggage in it. The sink was in the room next to the bed. The bathroom was so small the toilet paper holder was five feet off the floor. Upgraded to a better room and paid again. Opps!! the room was paid for. Opps!! mother-in-law did pay for it. Opps!! the front desk lied. No apologize, except for sorry about that. Was recommended to Eden House. Would never stay again! Liked review from 4/06. Eden House found out they were on honeymoon and got free upgarde and champagne, all I got was sorry we don't do that here. I guess that was another lie too.\n\nReview 3:\nArrived after a long flight from London, as soon as we booked in we were offfered a drink which was a nice touch. We were taken to our room and helped with the luggage. Fantastic room overlooking the pool and spa. It was one of the most beautiful places we have ever stayed in. The room was big with a lovely bathroom and small kitchen area, sitting on the balcony was a pleasure. Just a short walk away from busy Duval St made the location perfect. The staff were friendly and the whole place had a great atmosphere. We wish we could have stayed longer and will definitely go back.\n\nReview 4:\nBeautiful hotel but I just couldn't sleep because the mattress was the worst I have seen in a hotel, motel, bed and breakfast place; and I payed $180 per night.\n\nReview 5:\nMy wife and I had planned a short weekend R&R in Key West and was looking for a nice place to stay that was not the chain hotel. Based on this website we found Eden House and we were glad we did! If you are looking for luxury accomodations then go someplace else but if you want a laid back, \"don't worry - be happy\" type of atmosphere then this is the place in Key West. Rooms are small but very clean but who goes to Key West to sit in a hotel room? A great pool, good people and very relaxing atmosphere in a lush tropical garden setting. Far enough off Duval not to hear the noise and a 15 minute walk to all attractions. What else can you ask for? We enjoyed it so much that we have planned a return weekend trip only 4 weeks after our first! Complaint Section: None worth mentioning. (Ok....the orange juice needed to be refreshed at the free serve yourself happy hour!!! )...\n\nReview 6:\nFirst visit to Key West, Eden House was the perfect place to stay. Reflected the local flavor, not too pretentious, very laid back. Staff were very friendly, room was comfortable, pool and jacuzzi an ideal way to end a day of walking/biking around town. Hotel is located close enough to everything to walk but far enough away so we didn't hear any night crowd noise. They have nice bikes to rent pretty cheap, great way to get around town. Azur Resaurant next door had some of the best food (bfast and dinner) we ate while there, they gave us an Eden House courtesy discount which a pleasant unexpected surprise.\n\nReview 7:\nEden House is such a great place to stay that it's hard to make yourself leave the property to go anywhere else in Key West. I always love starting my day on the porch with coffee from the lobby, maybe chatting with other guests who are doing the same. Then order breakfast from Azur next door and maybe a swim and relaxing in a hammock for a while in the morning. When I do pull myself away to go explore or to the beach etc, it's close to walk or there are bikes to use and the busy part of town is just a few blocks away. After lunch in town, be sure to get back in time for the free happy hour at 4 by the pool. There are usually lots of friendly guests to mingle with and this trip there was live music too. What a delight. I can't wait to go back. I may go again in March for a long weekend. Many people return often so maybe I will see some of the new friends I have met on my next visit. Oh and did I mention the Jacuzzi in the evening?\n\nReview 8:\nAll the other reviews sound great but we were very disappointed. We booked a deluxe room months in advance but when we arrived we were given a tiny room on the ground floor. There was a fence so close to the bedroom window that the room was almost in darkness. There wasn't anywhere to even open our suitcases (never mind store them) and the 'wardrobes' were 2 small wall cupboards (which you could only reach if you stretched up and over the bedside tables). It was our honeymoon and we'd had great expectations which weren't realised. In fairness, we complained and we got our money back so we checked out and went elsewhere. The rest of the hotel looked lovely, the staff were nice and we would have loved a different experience but unfortunately it didn' t happen for us. When booking, make sure you don't get room 106 like we did!\n\nReview 9:\nWith utmost dissappointment I have to say this, that EDEN HOUSE is the most unprofessional hotels I have ever dealt with. God-forbidden you have a booking with them and you are stuck in a horrible HURRICANE or a SNOW STORM or a deadly EARTH-QUAKE and you cannot make it to the beautiful KEYS, they do not have the courtesy to understand the situation and refund the money back. I would never recommend anyone to go to this hotel. There are thousands of other Hotels in KEY WEST who I'm sure have better proffesionalism. To the OWNER of EDEN HOUSE, If you are reading this, I hope you would mend your policies to attract some guests.\n\nReview 10:\nThe hotel itself is not bad and is in a nice neighbourhood of Key West, 10 minutes of walking from Duval Street but my experience wasn't that good. We booked the hotel on the phone through the visitor center and the price was lower than all other hotels in key west..but surprise surprise when we got there we found out that our room had only 2 twin beds and a bathroom in sharing with other people. Of course nobody had told us at the time of the reservation. The room was really small and hot (and air conditioning too noisy to have it on at night). I'm sure they have better rooms, but not being told about the shared bathroom wasn't correct.\n\nReview 11:\nHad a chance to enjoy one of the apartment rooms at Eden House this past weekend. This place is absolutely incredible. The location is perfect, right in the heart of 'old town'. You can easily walk to Duval street or rent a bike from the hotel and explore all over the island. Eden House offers nice beach cruiser style bikes for rent and is one of the cheapest rentals on the island. The staff is super helpful. Ryan, Everett, Elizabeth- all top notch. Everett really helped us in a pinch during his graveyard shift (they even have someone at the front desk 24x7, which isn't always the case in a Key West hotel). Eden House is really quirky, eccentric and just plain cool. The grounds of the hotel are spectacular with tons of decks of multiple levels, hammocks for lounging, swings, chairs, a gazebo, hot tub, heated pool, sun deck, all surrounded by lush tropical shrubbery. Ooh and there's free happy hour everyday and they even give you an ice cold beer when you check in. Eden House truly embodies the spirit of Key West.\n\nReview 12:\nMy Husband, Daughter and I recently stayed at the Eden House and Loved it. We will definately be staying here everytime we return to Key West. The rooms are very comfortable, the pool area is relaxing and I loved Happy Hour! But most of all the staff is so accommodating and friendly! Thanks to everyone there, we will see you again soon! The Sena Family\n\nReview 13:\nWe checked out after the first night. While the grounds were nice and the rooms clean, we felt the lobby seemed on the shabby side and the rooms way too small. There were no closets or any place to unpack your suitcase and the room had a funky smell. The staff was very friendly and understood our need for bigger quarters. I feel the Eden House is overpriced for what you get.\n\nReview 14:\nThis place is really cute and a nice concept. The welcome was good and the reception staff were always friendly and helpful to us. The pool area is clean and well kept and the jacuzzi is lovely and warm. There is a happy hour from 4-5 with as many cocktailas as you can drink (although by the end of the hour some guests did look a little too happy!!). There is a deck area and a grill if you want to buy your own stuff and cook. The hotel is green and you are encouraged at all times to recycle and re-use, which I liked. It is also very quiet and I loved the peace. The only slight down point is that the rooms are extremely small and the double bed tiny, so it was difficult for my 6 foot plus boyfriend to sleep! Overall I really liked this place and would definitely recommend it.\n\nReview 15:\nMaybe it was because we stayed at the beautiful Avalon Bed & Breakfast the night before, but this place was not what we were looking for. It was a bed and that was about it. The bed in our room blocked part of the door to get into room and from that moment I new we should have picked another place. There was no bathroom....a small room with a toilet, a shower that looked like it was previously a closet, and the sink in the middle of the room. Staff at check-in were a little stand offish at first, but warmed up slightly to tell where to go get a good Bloody Mary. If all you need is a bed then maybe, but not for a vacation where you want a little class. Also a little off Duval so not as convenient as some. Woudl go back to key west, but would not stay here again.\n\nReview 16:\nAbout as basic of a room that I've ever had. No alarm clocks to bother you. No pesky telephone to bother you. Not even one of those pesky TV sets in our poolside room to bother you. \"The teachings of Buddha\" on the nightstand in our probably 100 sq ft. tiny room. If you are a traveler that wants to \"get away from it all\" in the real sense of the word, then this hostel is for you. Friendly staff and a dollar beer can be fetched from behind the front desk. They admit the hotel is not for everyone, and I'm sure if I would have complained they would have accommodated us with a room with at least a TV set. Nice relaxing pool area. Quiet time from 10 PM to 10 AM.\n\nReview 17:\nWe visited the Eden House at the end of July. We were expecting a 'hostel' experience from the description on the website we booked. Finding a resonable priced hotel room in old town Key West was a task so we took a chance and went for it. THE EDEN HOUSE WAS AMAZING! Not much to look at from the street but as soon as we got inside and were shown around the grounds we were in awe. The pool area and surrounding hammock / swing areas are beautiful. Our room was small & basic but very clean & adequate. It had a seperate bathroom that had a cool old roll top bath with shower. The AC & fan worked great too. There was also lots of nice touches like the public water cooler, a beer on arrival, the comp happy hour & library. Overall enjoyed our two night stay so much that we were reluctant to leave and are even thinking about returning next year for our honeymoon. You will love this hotel if you want a real Key West experience and not a 'hilton' chain where you could be in any part of the world.\n\nReview 18:\nWe have stayed at The Eden House 5 times in 2 years and can't wait for our next trip. We have stayed in different rooms/levels each time.... this place has something for everyone! No wonder there are so many of us who return so often! The staff is very friendly, we always feel 'at home' while we lounge by the pool and jacuzzi.\n\nReview 19:\nMike Eden and his staff at Eden House continue to provide a Key West experience that is just what we are looking for. The location is just about perfect. Bicycles get you anywhere you want to go. The lovely courtyard and pool with a nice happy hour every evening are so relaxing. The rooms are clean and I appreciate the choices in room size and amenities. Mike's restaurant recommendations are the best. We consider the Eden House to be \"our\" hotel when in Key West.\n\nReview 20:\nthe hotel was great value compared to others in key west. Its about a 5-7 minute walk to duval st. The service is great and they have free drinks between 4-5 each afternoon which always is welcome. The only negative points are , thr rooms dont have any wardrobes and we had to live out of our suitcases. We also asked for an iron and iron board but was only given an iron , we were told they couldn't find the board so we had to iron on our bed. Also the car park was closed whils we were there. The lady on reception was very helpful and directed us to a parking space around the corner. I ended up getting a fine for $35 because I parked the wrong way in the street. All in all it is a great hotel for the price.\n\nReview 21:\nWe were there a couple days at the end of September through early October and everything was just great. The first floor of the Conch House we rented was perfect. The grounds were even better than the pictures on their website. The staff went out of their way to be friendly and helpful. Heck, my biggest complaint for the whole stay was that I didn't get the chance to shake the owners hand and tell them in person how much we enjoyed our stay. We will be staying there again.\n\nReview 22:\nCozy place. We keep coming back for more. Convenient location for walking down to Duval, Mallory Square or the Marina.\n\nReview 23:\nhotel really pricey for what you get. many other small hotels/b&bs in key west offer more for less. we found 6 in just one afternoon. housekeeping staff very nice; management rude and uncaring\n\nReview 24:\nWe were very disappointed in our stay in the main part of the Eden House. The rooms were so small there was hardly room to move around. The carpet was grimy and worn. The bed linens were worn and did not look very clean. There was no privacy, it was necessary to keep the blinds drawn the entire time while in the room. The lighting was dim and inadequate for dressing/makeup. There was no hair dryer in the room, and when I requested one I was asked to come to the front desk (...having just emerged from the shower! How inconvenient!) The front desk staff was basically unresponsive when we requested a taxi... the taxi never showed up and we were late for a wedding. The least they could have done was warn us at the the time we put the request in that it might be difficult to get a taxi. We ended up having to drive at the last minute. For the price we paid ($250/night) the Motel 6 would have offered a better value. The one redeeming quality of the Eden House is its great location.\n\nReview 25:\nMy husband and I have stayed at the Eden House the past three/four years, and have had a different room each time. This year was definitely the best of the bunch. We were in a \"deluxe\" level room, which is slightly larger than the \"small deluxe,\" and definitely worth the extra cost. We had a beautiful porch overlooking the hammock area. The grounds are maintained on a daily basis...no detail is overlooked. The housekeeping/maintenance staff are wonderful. The restaurant next door, Azul, is great for breakfast. We ate there several days in a row, and the food was consistently tasty. Eden House guests are given a discount there as well... The pool is small, but that only becomes a problem when the hotel is completely full. We had a few fellow guests that didn't follow the clearly stated rules (drinking/smoking IN the pool), but it didn't ruin our stay whatsoever. I would highly recommend the Eden House to anyone looking for a well priced, low-key stay in Key West.\n\nReview 26:\nMy husband and I had the great fortune to once again stay at the Eden House. We were there for 5 days and stayed on the first floor of the Conch house (421). What a perfect room, everything we could have asked for and more. Very clean, lots of room, quiet and private but accessible to everything. Love the pool and the happy hour. Staff were excellent. The free morning coffee (with hazelnut creamer) made my husband's day. We plan on coming back again hopefully a little longer next time and hopefully with some friends. Meanwhile we hope the staff at the Eden house keeps up the great work.\n\nReview 27:\nBeautiful & quiet accomodations; waterfall; koi ponds; hammock outside our room; upon check-in the staff gave us a full tour of the facility and served us w/a complimentary beverage (nice touch); w/in 4 blocks of Duval Street; bike rentals on site; binder in our room w/write ups of great places to eat; would definitly stay there again..\n\nReview 28:\nThe Eden House is aptly named. Although the owner is named Mike Eden you would never guess that is why it has its name. It is paradise and justly deserves the name. From the quaint rooms to the best restaurant on the island to the complimentary Happy Hour every night by the pool, Eden House is the best vacation spot I have seen. Sure you can go to the big chain hotels and get more modern amenities but if that is what you want than why did you decide to go to Key West in the first place?. This place captures the essence of the island and makes you realize why this place is so special. The staff genuinely seems to care about their guests and realize that they have waited a long time to come here. You are treated like freinds, not customers and frankly, that is refreshing.\n\nReview 29:\nThis was several years ago, but make sure you inquire before confirming reservations at Eden House... August...our AC did not keep our room cool except way after sunset. The remodeling being done was noisy, dusty and had stirred up the bug population...we had thousands of some kind of white bug crawling in our room. No other room available to move into. We were in Key West for my daughter's wedding and had no time to find and move to another place. All in all it was a very unpleasant experience. Room very cramped and had to share a bath with other guests who persistantly failed to unlock the door on our side.\n\nReview 30:\nWe just spent 3 nights at the Eden House. My wife and I were completely satisfied with everthing. Although the private room seemed small when we first walked in, it really had everything we needed and worked perfectly. It was extremely clean and comfortable. The friendly staff made sure we were comfortable at all times. Stated simply: we will return to the Eden house and highly recommend it to anyone looking for a well run, well kept hotel - B/B type place.\n\nReview 31:\nI came to my room (matchbox) and I had a roach in the bathroom, the desk clerk said that they were part of the ecosystem..... Helloooooo!\n\nReview 32:\nI did not like this hotel at all, because of the rooms. They are VERY small, tiny and the furniture and the paint are very old. would not recommend booking a room in this hotel. the rest of the hotel is nice, but the rooms are awful, awful, awful !! !\n\nReview 33:\nWe leave in Florida and coming to KEY WEST very often. we did stay in many hotels, but Eden House was the best of all. The hotel has beatiful tropical garden. Swiming pool and surrounding area very cleen and comfi. Every day happy hour with a few free drinks and a plate of fruits makes you fill,that this is private party with a few close friends.Complimentary coffe,tea, ice available all day. Special THANK YOU to Richard and Nate- knowlegeable and attentive front desk staff. They treated every gest like their own family. Come and see for yourself-it is really diffirent. Many thanks, KIRA and ALLAN.\n\nReview 34:\nThis was our first time to Key West and we booked the Eden on the advice of a friend of our daughter. The Eden is clean and laid back. The grounds are conducive to relaxation and reading which we did. The staff was accommodating and gave us a lot of information about Key West. The major drawback to the Eden is the very small rooms. We were not able to open our suitcases except when we put them on the bed. There is no place to sit inside the room so you were in bed or standing up. We spent little time in our room and sat mostly out on the porch so it was not a major issue. The hotel is convenient to downtown and most attractions. We took our car out only once the entire stay. There is a daily \"Happy Hour\" from 4-5 but we missed it the entire stay.\n\nReview 35:\nLoved this hotel. Great location; staff was hospitable and kind. Character of hotel enhanced the visit to this beautiful little community.\n\nReview 36:\nI just stayed at Eden House and it was AWESOME! The staff is super friendly. (They give you a beer on check in!!) The rooms were clean and comfortable. We stayed in a room that shared a bathroom with the room next door, and it was fine. They give you a tour of the property, which includes a very clean and beautiful pool, hot tub, hammocks, porch swings, and a free happy hour by the pool everyday. I had a BLAST, and cannot wait to go back. I will stay at Eden House from now on when I visit Key West, take my advice and do the same!\n\nReview 37:\nI stayed at the Eden House this past weekend with a friend and chose this guest house because it did not have a 4-night minimum this time of year like some of the other and much nicer gay B&Bs right nearby on the same street. The surroundings are pleasant, the staff is very friendly, as is the owner, Mike, but the room we were in with two twin beds left a lot to be desired. It was very small, dark and spartan and the bathroom amenities totally lacked in privacy, particularly if you are not rooming with a partner or spouse. The pool area was quiet and relaxing with friendly guests, but the happy hour was low-budget. The porch is prime kick-back and relax territory with very comfortable chairs. A nice continental breakfast instead of just coffee and tea would have made up for the room. Probably would not stay here again unfortunately.\n\nReview 38:\nThis is not so much a review of the property but a review of Mike, his employees and the compassion they extended to us. My husband, our daughter, son-in-law and I had reserved the 2 bedroom conch house for a week in September, it was a trip we had all looked forward to for some time. In late August my father was diagnosed with a very aggressive form of cancer and needed care. The Eden House has a 30 day cancellation policy, we were well inside of the 30 days. After explaining the circumstances we were told that we would have a credit and could use that credit at any time during the upcoming year, we thought that was great. Later that week my husband received a call from Mike who after hearing the reason for our cancellation refunded our deposit in full and extended his condolences. My dad was a small business owner and always believed that people were more important than money, clearly this is also the belief at the Eden House. So thank you again and it will be our pleasure to see you some time in 2009 to thank you in person! Jaky\n\nReview 39:\nEnjoyed the Eden House in December. Great Staff,great rooms. Enjoyed the peace and quiet. Don in Mi.\n\nReview 40:\nbeen coming here for years 'cause it exemplifies the atmosphere of the keys... not for everyone though! like others have said, if you need to be waited on hand and foot, please go elsewhere! i, too, do not want to share happy hour with you! this place is so relaxing and soothing for the body & the mind... our hardest decision of the day is always where to eat... now that's a vacation! almost hate to write this 'cause i love this place & don't want it to change... mike eden (the owner) does a great job with picking his staff & keeping the place like a home away from home...\n\nReview 41:\nStayed at Eden House during a visit to the Keys in Oct 2008. Key West alone is an extraordinary experience, and well worth the fabulous drive down the Keys to visit. Eden House added infinitely to our enjoyment of our trip to Key West. The rooms are basic, yet scrupulously clean, and the beds are comfy! The pool area is gorgeous, and clearly a huge amount of effort goes into keeping the grounds, and surrounding areas easy on the eye. Staff are great, and couldn't be faulted in any way. They were happy to help with all the regular assistance and also to go the extra mile to add to your stay. I highly reccommend trying the restaurant at the hotel out for breakfast or an evening meal. The Blueberry pancakes are excellent! In essecence, if you're looking for big hotel chic, this is not the place for you. If you're looking for friendly, relaxed, and charming surroundings. Don't look any further than Eden House.\n\nReview 42:\nI will admit that this was not my first visit to the Eden House but it was my best. I've been down 22 times over the last 19 years and every year Mike and his staff continue to amaze. The place is clean and quite, the staff are fantastic and Mike is still crazy after all of these years.........see you next year Bubba\n\nReview 43:\nThe charm and grace of the Eden House is like staying at your Grandmothers place in Key West. This is pure Key West from the charm of the wrap around poarches to the gazebo swing. We looked forward to a relaxing late afternoon with the friends we met while staying there and sharing stories and adventures over a drink poolside. The staff was wonderful and truly made us feel like their personal guests, We have found our Key West experience and need not look any further. Check it out!\n\nReview 44:\nEden House is a good 10-15 minute walk to Duval Street, but has the benefit of a quiet location. My room was very clean but small and spartan for $220 per night plus tax. The staff were very helpful with lots of useful insider knowledge, but their restaurant recommendations were a bit downscale. I'd go for Sarabeth's on Southard St. for excellent food and great service. Pool area was OK and the hammocks are a nice touch. The lack of breakfast means you have to go out every morning and is a bit of a pain. The happy hour from 4-5 is offered in lieu and is OK too - just spirits and mixers. Would I stay again? I'll probably try somewhere a bit more central next time, but wouldn't be upset if I had to come back to Eden House.\n\nReview 45:\nHi, We had booked this hotel after reading other reviews at Tripadvisor and we were not disappointed. The front desk staff was nice and helpful. We stayed there for 2 nights and our room was just in front of the pool. The rooms are dated and small but then we were not looking to spend much time in the room anyways. Infact each day after returning back to the hotel we could sit around the pool, enjoy the hot tub n the pool and also the hammocks. The place had a nice feel to it with all the trees, sun deck and a gazebo...Also i think they had free drinks around 4 - 5 PM ..we wernt around at the hotel at that time though. I give it 4 stars for the overall experience at the place..just that rooms could have been little better for the price!\n\nReview 46:\nI booked the Eden House based off the reviews that I found. I arrived in Key West with my group and was sort of disappointed. I booked rooms that included private baths but when we arrived we were placed in rooms that we had to share a bathrooms! In these sharing rooms - the room is quite small and the sink is right next to your bed. I work in hospitality and felt that the rooms that we ended up in were a bit overpriced for what we got. I was expecting a bit more - but all that we got was just the room and nothing else. The staff was friendly but not as much as I was expecting (based off of the reviews written). My husband and I love Key West and will probably look to other lodgings when we return the next time.\n\nReview 47:\nFor five years we had stayed at the same hotel in KW.....at the opposite end of the island. With an infant in tow this year, we needed a shorter walk each evening and found Eden House. We were a little reluctant to change, since we loved our other hotel so much. But the Eden House proved to be a fantastic choice and we now recommend it to all of our friends and will stay there from now on! We had a first floor apartment which offered a separate living and sleeping area, perfect for when our baby was napping and we wanted to watch TV or chat. The porches are large and private, the room was very clean with friendly staff. The pool was clean and the happy hour by the pool and in the hot tub was fun and a great way to meet people! A short walk to where the action is, but you are far enough off the main drag that it is very quiet. Loved it!\n\nReview 48:\nSo glad I found Eden House. What a terrific place with a great staff. Thank you so much for making my stay in Key West so enjoyable. I can't wait to come back. Eden House will always be my 'home' when in Key West.\n\nReview 49:\nWe stayed at Eden House for a week and loved it.The outside areas are the making of the Hotel, the poolside,porches and hammocks make it the perfect place to chill out and relax.Our room was spacious and comfortable,Pasha was great, really helpful, as were Jim and Jeff. The only thing to let the Hotel down were the girls on reception,there was rarely any eye contact,monosyllabic answers to questions and quite an arrogant attitude.This is a real shame because it's such a gorgeous place.We would definitely go back...Key West is a fabulous place to go,I just really suggest that the girls take some lessons from Jim on making guests feel welcome and valued.\n\nReview 50:\nWe stayed at the Eden House over New Year's 2005 and had a great time. The staff is wonderful (especially Maggie, and even including their adorable 19-year old cat, Priscilla) and our room (a large deluxe) was clean and bright and unfussy, which is our style. We had a great time and Mike Eden's a great guy whose suggestions were always exactly what we needed. We'd go back but would stay on the 2nd floor, as we could hear our upstairs neighbors clomp around quite a bit (not the hotel's fault, really), and the bed was a little hard (again, more our personal preference than anything else). Otherwise we quite enjoyed our stay!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30492, "query_start_index": 30494, "query_end_index": 30494, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 511, 1294, 1888, 2060, 2954, 3578, 4534, 5381, 6025, 6683, 7724, 8091, 8481, 9279, 10063, 10741, 11754, 12095, 12575, 13302, 13792, 13923, 14128, 15130, 16119, 16725, 17076, 17869, 18498, 18972, 19122, 19386, 20004, 20773, 20924, 21472, 22329, 23389, 23502, 24094, 25026, 25357, 25856, 26599, 27358, 28092, 28952, 29178, 29851]}
{"id": "2515836", "pid": "2515836", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here from 12/12/2004 to 12/13/2004. Very impressed! Excellent value for the money. Great location. Room was very clean and well layed out. Bathroom was clean and well stocked. Great food selection and nice on-site brewery. Staff was friendly and helpful. Hard to believe that this place was the same price as Luxor (rude staff... See my 8/2004 Luxor review) and Excalibur (which is not as nice).\n\nReview 2:\nThe only good thing about this hotel was the quiet room. Once I left (and this is my fourth stay at the Monte Carlo) the noise was unbearable. The sound level and boom boom boom beat of the music was so high I could never relax. It was hard to be in the casino (where it would be expected to have some loud music) but also the pool area sound level and the restaurants were the same. This was never that way before. My husband and I will never return.\n\nReview 3:\nFirst of all, I was upset when I realized in the middle of the night that I was sleeping on the mattress instead of on a sheet. Turns out, at least in our room, there was not a bottom sheet - the kind with elastic to hold the sheet in place. Instead, they were using two top sheets so the sheet was just laid out on the mattress. Sunday while checking out, I saw 6 bites. Didnt think much of it - in a rush to get home. Then that night and the next few days, more bites. Weird that they appeared in two different places - Vegas and home (so Cal). Itch like crazy and in \"clusters\" on different parts of my body look more like welts. Researched after becoming suspicious and found out they can appear up to 9 days after getting bit and they look more like welts and they bite in clusters (ussually 3) which is what I have. Total of 21 bites. Disgusting.\n\nReview 4:\nThis is the second time I have stayed at the Monte Carlo and I have to say that I am just as happy with it the second time as I was the first. We checked in late and threw out things in the room and then went to The Pub for a late dinner. They have the most awesome burgers there. Monte Carlo is pretty centrally located on the strip that it is easy access to amost everywhere. I also enjoy Monte Carlo because of its size. It isn't one of those hotels that it takes you 15 minutes to walk threw the casino before you even get to the elevators to get to your room. Would definately say that I would stay here again.\n\nReview 5:\nThin walls. Smokey as all hell (no pun intended). Rooms were very, very average--nowhere near what we'd expect from a 4 star ranking. Toiletries were subpar. We booked for $70/night, so can't really complain. But for a 4 star hotel, it was just very disappointing in how average and forgettable it was. Good water pressure in sink and shower though. The buffet is very, very, very bad. The spa ($10 entry fee for guests) was very small, but had all the usuals: sauna, steam room, private showers, and jacuzzi (that's about it). The steam room and jacuzzi were boiling hot (not in a good way).\n\nReview 6:\nThe front desk was friendly and helpful. Got to my room and took off my shoes. Floor was wet. I walked around and noticed it was wet in a large area. After further inspection I then noticed vomit all over the bed skirt! Seriously! Who puts new patrons in a room like that! I walked over to call the front desk and noticed false eyelashes on the floor beside the nightstand. The front desk moved me to a room 2 doors down. After arriving to the new room I noticed the internet did not work, the table lamp was broke, the nightstand was steadied with cardboard under one leg. I had to quickly wash my feet with the one and only washcloth in the room. Seriously this was the worst hotel I have EVER stayed in. It will be the last time... I never got offered an upgrade or anything after having to stand in someone else's vomit. Shame on you Monte Carlo your hotel rooms are gross!\n\nReview 7:\nI receive offers from Monte Carlo often. I like the location and the rooms are nice. Good for the price as well if they are not sending you freebies. Nice pool and lazy river. Wave pool is nice as well.. Since City Center construction began its a little annoying with all the noise. I still like staying there however.. Smells good and looks food.. Check inn is good when slow. Not over crowded and not ghetto like some other hotels have become.. Good video poker bar right outside sports book. comfy beds and awsome views of strip. Diablos cantina rocks as well !\n\nReview 8:\nThe front desk clerks need to take some lessons for the proper manner in which to treat customers who have paid to stay here! Not only were members of our wedding party treated rudely and abruptly I saw many others treated the same way. Guess what, Monte Carlo, you are not the only game in town! The wedding coordinator could stand to take a few classes in proper manners also. I would never stay in this hotel again.\n\nReview 9:\nno hotel can beat monte carlo's strategic location on the strip. but our whole vegas trip was spoiled by bed bugs. we only found out i got bit countless of times a few days after we got home. the welts are actually still visible and the emotional stress and paranoia is still there. we had to fumigate the entire house and wash everything we have in high heat just to have peace of mind. the room we stayed in for a week was 344 ... if any monte carlo reps are reading this, please act on this immediately. i now am so afraid to travel after this whole ordeal\n\nReview 10:\nHotel is mediocre. Room is dark and not well ventilated. Mattress is way too soft. The hotel staff is not friendly at all. Called and asked for direction to the gym, got rude answer and hung up. Will not stay here again.\n\nReview 11:\nThe buffet and cafe at the Monte Carlo was very disappointing. The price for the buffet was a bit high w/ an okay selection but quality and taste low. The cafe for dinner was very high priced and again the quality was low. Big let down for the ticket price.\n\nReview 12:\nStayed at Monte Carlo for 4 nights in May 07. Had the experience of listening to very loud construction work going on all day and night. Prepaid in Australia before we left so getting out earlier would have been difficult. Just prior to checkout we packed, then left our room for a last look at the strip foolishly thinking there was no need to lock our bags. Left a tip for the room staff. Maybe they thought it was not enough! Arrived home to find several expensive small items missing we know were packed. Notified MC Customer relations by e-mail. Not much they could do we knew, but a response would have been nice. Do not stay here. Being robbed and kept awake was not worth the $300 per night we outlaided. Also, don't bother with the slots on the Strip. They are busy paying for the construction work. Best to go Downtown.\n\nReview 13:\nDO NOT TRUST any price for this hotel. YOU MUST ADD $14.50 per night to the quote, for charges you will BE FORCED to accept. My flight-hotel package was advertised as all-inclusive. But when I checked in at the Hotel I was FORCED to agree to pay for a $14.50 per night charge for newspapers, 2 bottles of water, and high speed internet. I was told I COULD NOT DECLINE these charges, even if I didn't use the water or internet. Now the Casinos RIP YOU OFF even before you get to the tables.\n\nReview 14:\nWe travel to Vegas for getaways about 3 times/ yr. We had never stayed at the Monte Carlo so we thought that we would give it a try as the price was right. We are very sorry that we did. Check in was painfully slow (and it was 4 pm in the afternoon); the room was disappointing as well- very dated. Small, crammed bathroom and the sink and tub drained very slowly- yuck. We would hear everything from the room beside us. We ate at the buffet one morning for breakfast and it was not impressive either. Normally we stay at the Bellagio or MGM- I would highly recommend both facilities and their resaurants.\n\nReview 15:\nCheck-in was a nightmare- a one hour wait in long lines as the incompetent clerks repeatedly had to ask supervisors questions. The room was barebones, but clean (so we thought!). The prices everywhere--restaurants, pub, shops-- were bloated beyond reason, apparently to compensate for the 90.00 room charge. The pool is nice but crowded, there are, after all, 3000 rooms. What killed our stay, costing us a non-refundable one night's room charge, was bedbugs! For the lesions we suffered google any website showing pictures. I'm a physician, so I'm not confusing them with fleabites (not that they would be any better) or mosquito bites.\n\nReview 16:\nI read all the reviews, and yes the water pressure is high, but after a long day, that is a great. And yes I found something not working, but one call and 20 min later it was fixed. I cannot think of anything I can say bad about the place. It was clean, quiet and private. Had all the amenities we wanted and would and will stay there again. As many times as we have been to Vegas it was the most bang for the buck we have ever received. You ask and they gave it to you. And when we checked out the young lady asked about our stay and she lit up when we said it was awesome, I think she was as thrilled as we were.\n\nReview 17:\nHopeless! Stayed during the fire - never got to sleep in my bed. Nothing short of incompetant. No fire alarms on floor 24 No signs for fire exists Lifts still working with people in at 11.15am Called from UK to tell us our hotel was on fire! No staff - they all ran away!!! staff argueing with firefighters in the lobby on how to get people out! No guest register - we couldnt find members of our party till after 6! Booked into different hotels. Whilst we're here - people dont pack you suitcases and get in the lift with them Paper thin walls - you really here everything from next door!!! Pure good luck this didnt turn out worse, only as the firefighters sorted out the fire it didnt get chance to take hold. You take your life in your hands staying here! !\n\nReview 18:\nThis is the best value hotel in Vegas, in my opinion. It has a center strip location, the pool is awesome, with the lazy river and wave pool. The rooms are very nice. There are plenty of restaurants here, including a food court with cheaper options. We love the Mexican restaurant at the front of the hotel. You can always find cheap rates here. We have stayed at Luxor and Excalibur and this is my favorite of the three.\n\nReview 19:\nWe stayed here for the location for a weekend stay in Vegas. Everything was fine. Check in on a Friday night about 7pm could not of been better! Walked right up to the registration/check in with no one in front of us. Great. Our room the Monaco suite, was just fine. Lots of room and very clean. Yes the furniture was chipped and the couch a bit worn and could use an upgrade but we just over looked that. The towels in the bathroom could be softer for sure. The bed was comfortable, the pillows a bit too big for me. All small things, and would not keep us from returning. The bath and a half was great. Bathrooms were very clean in our room. Pretty quiet in our room location. Might of been just lucky there.\n\nReview 20:\nStayed at the Monte Carlo, maybe the fourth or fifth time here. The room was adequate. The old televison was tired, but with a dearth of channels to choose from it really didn't matter. Watch out for the \"resort\" tax or should I say fee. Why is this a resort? The pool was not open, I didn't get my 2 \"free\" bottles of waters in the room when I checked in, I didn't need to call anyone local, didn't have time to use the gym and they could have saved the paper for someone else. With all the competition in Las Vegas, this tired looking property is getting to be the \"Sears\" of Las Vegas hotels.\n\nReview 21:\nThe only good thing about this casino is its location, in the heart of Las vegas excitement, on the 'strip'. Clean rooms available. The worst part was we were made to wait for 3 hours before we checked into the room because ' room was not ready'. This was the fact even though we had booked the room a month in advance. The receptionists have careless attitude. Rooms dont have coffee maker. There is construction going around the Casino which is a real messy scene. You can hear people speak , squeal and laugh very clearly from your surrounding rooms. No exciting events or restaurants in the casino to keep you engaged.\n\nReview 22:\nReally enjoyed our stay at he Monte Carlo. Very friendly and helpful staff, comfortable and spotless room and a variety of eating options. Very good location on the Strip and enjoyed the convenience of the mono rail from the Monte Carlo to the Bellagio. Would stay at the Monte Carlo again. Although the wave pool was not open certainly enjoyed the rest of the pool area. Pleasant and comfortable and nice river/lagoon.\n\nReview 23:\nMy wife took her daughter to Las Vegas for her 21st birthday. She called various hotels 3 months prior to find the best rate and deals, as 3 other adult family members were also going. She found the best deal at the Monte Carlo. She inquired when she made the reservation about getting a pool cabana on Sunday afternoon. They told her they would put her name on the list and it would be $275. On Sunday, after being there 3 days, she checked on the cabana. They told her she got one, but it would be $350, the weekend rate. She said they told her $275 when she made the reservation and the person didn't care. She spoke to the manager, who told her the pool manager would call her back. The pool manager called her and was very uncaring and would not honor their earlier quote. She did tell her they would waive the $16 resort fee during her 4 day stay. When she checked out, the fee had not been waived. And, the cabana sat empty all Sunday afternoon. So they have lost us as customers, (we usually stay there), over a measly $75.\n\nReview 24:\nmonte carlo was a beautiful clean hotel and in the ideal positon to see all the sights it was lovely to check in with a huge lobby area and not in the middle of slot machines and the hotel did not attract the hordes of people like some of the busier hotels enjoyed the wave pool and lazy river the only disappointment was that the rooms were quite small and basic but the ease of being able to see your children ahead of you was brilliant as every other hotel we had to grip their hands as there were so many people\n\nReview 25:\nI have stayed at the Monte Carlo twice and this time was my last. My first stay was ok and at $70 per day. For $70 per day in las vegas I wasn't expecting much. this time the Monte Carlo jacked up the rates for CES. I payed nearly $500 per night for a standard room. The service was terrible and the staff did not seem like they cared about the customers experience. they almost seemed annoyed to help. The room was filthy, food on the ground, very dusty and we even had what looked like blood on the bathroom wall. We figured it was someone who had had enough of the Monte Carlo experience. The entire hotel is worn and dated. The only redeeming factor is that there is a tram to the Bellagio.\n\nReview 26:\nI went to a convention and was able to get a room at the Monte Carlo. Superficially looked good. Room was smelly and looked worn out. No coffee maker. I tried to get assistance at the front desk and was on hold for 1/2 hour and gave up. They nickle and dimed me for picking up the phone. $1=$2 for everytime I used the phone. Never gave rates on the services that they offered and did not provide a guide to the weeks events around the strip. It was a very expensive trip for not liking it. If I had a coupon for a $50 a night, I wouldn't have been so critical.\n\nReview 27:\nThe Monte Carlo is a fun and classy hotel. It has much to offer and is in a prime location. The food court had a wide variety of good restaurants to choose from and the pool area was wonderful for lounging or partying with friends! We stayed in the Monaco Suite which was really spacious and nice. Our room had a nice view of the pool area. I would recommend this hotel!\n\nReview 28:\nExcellant service - 24 hours. Well equipped rooms, small shopping arcade, we enjoyed the casino, bars and restaurants, felt very comforatable. The only issue was that the pool area got very busy as the pool is not partucularly large. Used the spa area a couple of times - again great service and moderate prices for the USA. Loved Vegas and all its sights - so we did'nt spend too much time in the hotel. The hotel is in a great location mid - way along the strip.\n\nReview 29:\nWe stayed at the Monte Carlo, for my 50th birthday in Sept 2007 and so have some fond memories and it was also our first time in Las Vegas. The Hotel room was very nice, had a decent view of the MGM opposite and part of the strip on the northern side. However the best bits about the Monte Carlo are that because it has no major attraction or walk through visitors, it tends to be quieter than most strip hotels, yet is still in a really great location and now the city centre is finished, there will be no effect from the building works. If it's a 4 star hotel your after, you could do much worse than this !! The pool area is also very quiet and relaxing and easy to spend some time in.\n\nReview 30:\nWe we're soooooo disappointed in the Monte Carlo! This probably was a 4 star years ago, but not today. The hotel casino had a very aweful stench. The rooms did not have bedspreads or comforts, just two sheets and a blanket. Call the front desk, thinking maybe housekeeping forgot to put it on, their response was \"we got rid on them months ago\". You go figure that out! Also , they only had about 8 cable channels this included local channels. Went to the pool area, ask for a tube for the lazy river, was told their is a $12.95 fee to rent daily. Are you kidding me! What a rip off! We paid $12.95 daily resort fee, for water I had to call downstair daily for. I will never stay or visit this hotel AGAIN! My room view of the strip was the only thing that was spectular.\n\nReview 31:\nWe just went on all expense paid trip last week of July '05 to Monte Carlo, 1st time going. We had a blast, great fun, great buffet, love the asian grill and the kids loved the pasta grill, great prices, not too busy, not too smokey. Lots of fun the pool is fabulous, lazy river is great! The pool not too crowded perfectly shaded so you can sit in the water all day, and the cocktail girl does her rounds. Decent room, very clean and comfortable, maid service great, front desk people great. Awesome views of the strip from our room, took great pictures! We really recommend the Monte Carlo, it's in the middle of everything, loved that the Casino actually smelled fresh and clean and not smokey!\n\nReview 32:\nStayed at the Monte Carlo between Christmas and New Year . We visit Las Vegas each year and always enjoy our visit . This was our first , and last , visit to the Monte Carlo . From the time we arrived the service was non-existent . There were no bellmen to help with the bags and no room to store them inside . Check-in was a nightmare . The rooms were sparce and noisy and each day a bottle of water was left in the room at a cost of $4.00 if you wanted to drink it . (we didn't , but they wanted to charge us anyway ) In the casino , pray you do not need a floor attendent unless you are an expert tracker . (Hint : they are found in herds as far from the guest as possibile) The buffet was plain . Dealers were rude and seemed bothered to open their table for play . I could go on , but I'll never go back .\n\nReview 33:\nThis use too be our favorite place to stay. All slot machine in LAS VEAGAS do not spit out money anyone, there all a receipt you have to redeem to get your money, boring. That's no fun . What happened to the Marlo Carlo Brewery , they don't brew anymore and got rid of the wonderful BBQ baby back ribs. They have gone down hill. Forget requesting a room with a view of the strip ahead of time , they dont listen,I bet if I was a big movie star they would gave it to me. Sorry Monte, I think we are moving on to a new hotel next time.\n\nReview 34:\nNo character hotel. No luxury. Very uncomfortable beds / pillows. Couldn't sleep there. No room amenities, not even a mini-bar. Was cheap but you get what you pay for . . .\n\nReview 35:\nThe only bad thing in Vegas in Jan was the WEATHER, rain for 4 days we were there, just like rivers on all the streets. I like Vegas much more in July! Had a great time, just I felt that 3 nights is not enough time, a 5 night trip might be the best! Monte Carlo was great and the room service was THE BEST. All in all great trip and look forward to another one.\n\nReview 36:\nQuick and easy check in/out. Rooms bigger than expected and cleaned everyday. Staff very friendly. Lovely pool and jacuzzi, and music to keep you entertained. Good choice of food within the hotel. Fabulous location, central on the strip. Good variety of shops, restaurants and entertainment within walking distance of the hotel. Free tram available to take you to the other end of the strip. Went with a large group of friends who stayed at various other hotels, several wished they had stayed at the Monte Carlo. It was our first time in Vegas, but would definitely stay at the Monte Carlo again.....Would definitely recommend it!\n\nReview 37:\nStayed at the Monte Carlo from 8/25 to 8/28 for our 10 year wedding anniversary- we had a great time. Read alot of reviews making it a horrible hotel but we never encountered any problems.. check in was FAST- took like 5 mins and even though it was only 11 am our room was ready- the room was a standard room and we had king size COMFY bed.. the room was clean and quiet. There is construction going on but they did not work on SAT or SUN - they were working on Monday but we hardly heard any of it. the pools are nice and I always found a place so sit and read.. not too many kids.. ate once at the buffett and it was good. It was a nice visit and sometimes I feel that people feel they have no nitpick EVERYTHING instead of just enjoying themselves.. I would DEF stay here again.\n\nReview 38:\nDon\u2019t assume that the construction will just be 9-5 it was more like 5-9 they seemed to start very early at 5.00 and went on till dark. We stayed there for a week 18 to 25th November and we were lucky that Thanksgiving was in the middle so they had days off but it would have been hard to have had that every day for a week getting very little sleep. There is dust blown every where and the noise seems to affect all the areas of the rooms as it is so spread out. The monorail that should take you down to other hotels is also out of action because if this. A complaint to the reception brought no response from the management and when it was brought up again the staff seemed indifferent, well what can we do about it , its out of our control! A suggetion that they should make people aware of the problems, maybe on the website brought a shrug. There are plenty of other hotels on offer, choose another!\n\nReview 39:\nThis hotel was booked for me for the NASCAR weekend. I had not stayed at the Monte Carlo before, but had stayed on the strip. The room was clean, the windows are large with nice views up or down the strip. The location was good for getting around - airport, other casinos, freeway access. There was no line at check-in, the bell staff was friendly and quick. The restaurant range - fast food to fancy - was nice. Also had a good range of gambling tables. Overall a great experience and great weekend. I did see the construction and it seems like it could be very disturbing, but we were very 'tired' and slept fine.\n\nReview 40:\nIf you can go elsewhere. Crowded, tacky, no customer service, not clean. loud, run down, pool area terrible. So many nice beautiful hotels in Vegas why stay here. BORING, Food is awful, hotel ugly,morn, tired. Must assume most people staying here got a very very cheap rate.\n\nReview 41:\nDecided to stay here as it was the cheapest strip view room we found of the major strip hotels. Location is good - it's not at the end of the strip, just off centre really. Is a ten minute walk to Bellagio and the hotel runs a free tram to Mandalay bay and Bellagio. No wifi in rooms on wired Internet so bring a laptop! Wifi available in casino though. No fridge in room you can request one for $25 per night. Reason I didnt give 5 stars for location is only because it's not the most central, would probably choose Paris or Caesars or Venetian next time and just pay a bit more! Room was clean but a bit tired in places hence 4 stars for that. Overall though was pleased with room we got for the price, especially as valet parking was free!\n\nReview 42:\nthe monte carlo is in a good location on the strip. it's easy to get to all the locations on the strip. there's not a lot of nightlife in the monte carlo, but the casino aspect was good. there's an open air restaurant/bar in front of the hotel. the pool was nice and not as rowdy as some other hotel pools\n\nReview 43:\nAfter having a great stay at Caesars, we could not afford to stay over the weekend as it reached $600 for a room at Caesars so we booked into the Monte Carlo based on the Tripadvisor reviews. The rooms over the weekend were priced at $300 per night. Based on the price drop we knew it would not be like Caesars but when we got there, the room was dark, dingy, and small. Room service was more expensive that Caesars so we did not order any food. The pool was the worse part; this closed at 6.00pm and was so overcrowded and small. While we stayed here, we visited NYNY and I wish we chose to stay there. The caf\u00e9 in the Monte Carlo was terrible the salad dish I ordered was mouldy and the service was not that good. I would not stay here again \u2013 you have been warned.\n\nReview 44:\nThe Monte Carlo is conveniently located near the middle of the strip. We found the staff to be friendly and helpful, the rooms clean and tidy though the furniture is getting a little tired. The eateries within the casino were reasonably priced and as you are centrally located if you could not get what you wanted in the hotel everything is only a short walk away.\n\nReview 45:\nMy wife and I decided to book a special two night spa suite for our anniversary this year in february.I had booked this back in December.When we arrived they told us they had overbooked.The desk ladys comment was 'oh they do this all the time.After 45 mins at the front desk they said they would give us an upgrade to a monaco suite and put a rush on it.I gave them my cell and went gambling.Three hours later no call so back to the desk I go pissed.I told him my patients were running out and all he could do was wave the resort fee of 30 dollars for the two nights.Wow,now the room ,yes a little bigger then the spa room but the jacuzzi tub was right next to the toilet,happy anniversary honey and thanks Monte Carlo way to drop the ball.807mulley out.\n\nReview 46:\nWe recently spent four nights at the Monte Carlo. I was a little apprehensive before arriving following reviews I had seen. The check in was quick and we got upgraded as we were on honeymoon. Our room was a little dated but had a big bed, big tv, big bathroom and a fantastic view. Some previous reviews said there was an artificial smell in the rooms, but we did not experience this. All the staff we met at the hotel were friendly and helpful. The hotel was well placed on the strip and there was a free monorail running from the hotel to the Bellagio which was great. While we were there we saw two shows Penn & Teller at the Rio and Beatles Love at the Mirrage, which were fantastic and recommend seeing. This hotel is good value for money but next time if we had a bit extra to spend we would stay at The Wynn or the Venitian.\n\nReview 47:\nThe rate I got for a Friday night seemed too good to be true - and it was. I didn't know that there is MAJOR CONSTRUCTION going on 24 hours a day directly adjacent to the hotel. This made sleeping impossible - even on the higher floors. Dump trucks, bulldozers, jackhammers etc. I guess if you plan to stay out all nite, it might be okay. The construction is directly beside the pool area and made sunbathing during the day a very noisy experience as well. I was also a bit alarmed that the hotel had no security present as people went freely to the elevators and throughout the hotel. Even in the 3 star properties in Vegas it is common to be asked to show your room key before entering the elevators to the guest rooms. This might explain some of the \"questionable personalities\" roaming the halls at all hours of the night. Management couldn't be bothered with my complaints and refused to move me to another wing of the hotel.\n\nReview 48:\nThe single worst hotel in Vegas - Not a four star establishment at all. They offer nothing - crappy pool, heavy construction on all four sides, mediocr food and nothing for nightlife. Basically its a place to sleep and get the hell out of. Vegas should be fun and enteraining, this place is nothing but a 2 star hotel (if that). Terrible bed, linens, towels and toiletries. The bathroom is ugly and cheap looking. All of our guests were forced to change rooms because of broken water pipes and heavy construction starting at 6:00 in the morning........YAHHHH you cant even sleep in this place! Pick another place - TRUST ME! Ps. Staff was accomodating and polite - Felt like they all knew what was up.... Stay at: Mandolay Bay, Paris, TI, MGM, Winn, Belagio or Venetian *All worth the money, if not the same price as the monty carlo!\n\nReview 49:\nStayed here on 1/31 and 2/1. Checked out 2 days early because of loud plumbing. I had read this in other posts, but thought 'how bad can it be?' Well, we upgraded to a Monaco Suite (regular room rate was $59 + $30 upgrade) and they are located immediately off the elevators. We could hear the elevator 'bing' every time it opened on our floor. We could also hear water running next to us and above us. Every suite has an adjoining door, which helps you hear your neighbors very well. I will say, however, that the suite was very nice, the pillow-top bed was so comfortable, and the 1.5 bathrooms were nice and large. Ate in the brewpub and the food/service was excellent! Would not stay here again because there are so many other nice hotels to choose from in the area.\n\nReview 50:\nGreat time at the Monte Carlo. Employees are very friendly, restaurants are great as is the food court.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30595, "query_start_index": 30597, "query_end_index": 30597, "truncation_seperator": "... 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{"id": "189387", "pid": "189387", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy wife and I stayed here for our honeymoon. Everything perfect except for the gruff (echoing another review) concierge. We stayed in one of the better rooms, and it was very spacious with a sofa in front of the tv. very clean and very interesting place.\n\nReview 2:\nWonderful hotel with great atmosphere and good central location. Excellent restaurant with great breakfast buffet. Stayed in a charming family room at the top floor. Only drawback is the price...\n\nReview 3:\nA wonderful place to stay in Amsterdam. Strengths: - location - extremly friendly employees - nice and cozy rooms - big hotel but feels like a small luxury hotel - free of charge breakfast for platinum members Weaknesses: - parking fees: 55EUR (eg. Sofitel is about 30 EUR) - breakfast is good but nothing exceptional (I would not pay for it) - gym is small\n\nReview 4:\nAs a frequent hotel guest and business traveler, I was horribly disappointed at the level of Hotel Pulitzer. I'm normally not picky at all, and don't normally write reviews, but I felt compelled to write this to warn others. Yes, the location is great. However, tt was incredibly noisy and the room that we were should not have been considered part of the luxury collection. The hotel was merely ok--but not something special or that should be considered part of Starwood's Luxury Collection. I've stayed in many a Sheraton--or even Four Points--that are nicer.\n\nReview 5:\na member of the hotel housekeeping staff stole my laptop from my room. Obviously I did not have a great stay. The hotel knows who was in my room at the time the laptop was stolen but cannot do anything. It was a sony viao laptop\n\nReview 6:\nDon't get fool by book reviews and movies, this hotel is not a five star luxury experience, it dosen't even have sanitary standards! I planned a trip with my parents who are 70yo, and I wanted to treat them with a nice experience in one of the best hotel in Amsetrdam. We were having drinks in my room when a rat walked by our feet! I could not believe my eyes! The manager said that is common in old houses by the canals in Amsterdam! Do you think that's an appropriate answer to give to a guest to pay more than 500 euros a night? Orrible experience! I never had rat in my room, not even in India! My parents were shocked! The hotel, on top of the rat, is totaly overated: the decor is standard, the room are like a sheraton hotel by any international airport, the concierge could not find me tickets for any concert in town, the staff is tired and not helpfull. Trust me save your money, this hotel it's a total joke!\n\nReview 7:\nWe were planning to stay at this hotel but our flight was cancelled due to a malfunction of the plane. This malfunction made us cancel our trip to the Netherlands. Every other hotel in the Netherlands agreed to refund our money, but not this one. They made no effort whatsoever to show any understanding or compassion. In fact, they were very rude and nasty to us when we tried to explain the situation to them. We even provided them with proof that our flight was cancelled and they still didn't care, they just kept saying that it is \"company policy\". In fact, when we talked with Starwood about this policy, they actually told us that it was up to the local manager to make the determination. So, stay away from this hotel, the management is aweful and rude.\n\nReview 8:\nI just assumed if a hotel is listed as Five Star and is a member of the Starwood Luxury Collection that one can expect a good experience. We had anything but that at the Hotel Pulitzer. Although the location and architecture is superb - the rooms are poorly maintained, the staff is snobbish. Even housekeeping didn't live up to the standard we would have expected. The curtains in our room were filthy and the walls were desparately in need of a paint job. Beware if you have a canal view room. Every weekday morning at 5:45 a.m. the linen service truck makes a delivery using equipment that is so loud it jolts you out of a deep sleep. The noise goes on for at least 30 minutes. The manager on duty told me this happens every morning and there is nothing they can do about it. I think Hotel Pulitzer is over rated.\n\nReview 9:\nOkay weird layout - the hotel is made of many houses put together to form a hotel . We were put up in a part of the hotel that used to be someones large attic and it had been made into a very large room with a pretty tiled large bathroom and large windows that actually opened and let in fresh air. LOVED IT !! The beds were HEAVENLY and we always fell strait to sleep. It felt like we were in our own apt. GREAT LOCATION!!! We were close to everything. The gardens were lovely at the hotel and we actually spent time in the evening relaxing there. Nice bar area and they have a lot of art on the walls. The staff was funny and really helpful. I would stay there in a heartbeat. It was a nice place that makes me smile when I think of it. ( or maybe it's because I was soo stoned ) any ways I loved the place.\n\nReview 10:\nWe just returned from the Pulitzer, and we thought it was terrific. We travel often, and enjoy upscale hotels, and this is definitely in that category. We were with our 15 yr old son, so we requested adjoining rooms. We were overlooking a canal..... truly lovely. The breakfast was absolutely beautiful and delicious. No need to eat again all day.... eggs, crepes, bacon, cheeses, breads, fresh wonderful fruit, etc., etc. I would definitely recommend this hotel.\n\nReview 11:\nAlthough the hotel is in a location off the path and a short walk from the center of town, the hotel staff is exceptional and made up for any locale shortfalls. Located directly on a waterway, the water taxi can take you anywhere you need to go. The front desk staff is attentive, courteous and helpful. Don't be fooled by the coffee bar near the elevators, this is not the breakfast area, which is located around the corner. The room I had was on the courtyard ground floor and was small but had a terrific patio and view. A little pricey, but a good place to stay!\n\nReview 12:\nStayed 2 days pre cruise. Room 171. Two nights in a row, room service makes so much noise outside my room - talking and banging trays full of dishes on a space heater that I woke up. It was 4:00 A.M. Dwi, the employee, knew there were guests sleeping in the rooms nearby. This hotel is part of the Luxury collection??? Pathetic. Needless to say, on the return trip to Amsterdam (with a group of five) , we will be staying at the Marriott. Better also understand that the church bells ring on the quarter hour from 5 A. M. on. Some rooms are very spread out. \"The long and winding road...\" Don't say I did not warn you.\n\nReview 13:\nI was there on business for 5 days, in a rush to get to my flight I left some personal item at home. When I got to the hotel and unpack realizing this I ask the concierge, where I can buy them so early in the morning, stores was close. This gentleman went out of the way to go get the items I needed and make sure that I was not missing my meeting. If you have a smart phone you may be able to download map of called \"Amsterdam The Map\", this is helpful if you get full with GPS in it. Great Tavels and Stay Safe....\n\nReview 14:\nIt's a beautiful hotel with a good location. Easily to walk to places like Anne Frank House, The Dam, The Red Light District coffeeshops ;) The atmosphere is luxurious however the elevator is rather small. We had a room on the 2nd floor so we took the stairs most of the time. I suggest to get a room with a canal view because Amsterdam really is beautiful!\n\nReview 15:\nWhat can you say? We had nothing to complain about, and only praise for the hotel, from the location, the front staff, our room, the food, the winding corridors and interestingly maze-like nature of the hallways and buildings. I can see how some elderly guests or handicapped guests might have challenges, but this place made my girlfriend and I so happy. The huge brunch on the weekends, with a funky view out the windows of steam rising and people strolling by. I can't wait to go back. Whenever we go back to Amsterdam, we will stay at the hotel.\n\nReview 16:\nI used points to stay here... so the cost to me was free. Its an amazing hotel, with free internet terminals in a great area. Beautiful and excellent service. Its not cheap (which is why I used pts). If you can afford it, you will not be dissapointed.\n\nReview 17:\nMy partner and I stayed at the Pulitzer in October last year. The room was lovely, beautifully decorated, comfy bed and pretty bathrooom, we didn't have any view from the window (aside from a brick wall) but this didn't concern us as we were out sightseeing most of the day. Staff were professional and courteous at all times and most helpful when booking tours or enquiring about tram routes etc. The bar had a nice atmosphere and the staff there were very friendly and service was anticipated. Would recommend this hotel to others, a relaxing place to come back to after a long day out.\n\nReview 18:\nI don't know what the other reviews are talking about, but The Pulitzer is definitely not a 5 star hotel. The rooms are small beyond European standards and the bathrooms are something like you would see in a Days Inn or similiar (cheap products). The worst was the beds. It was like the pushed together two ancient box springs which were doubled up instead of using a mattress. When I asked for a switch I was informed all of the beds were like that in the hotel. For 300 Euro per night I should be sleeping on a cloud! I had to ask for 3 comforters to make it bearable. They did give me a nice fruit basket to compensate for my lack of sleep and aching back. Also, the hallways were very institutional like you would find in an American elementary school (painted over cinderblocks...bizarre). Elevator was tiny and slow as well. Concierge was always flustered and could never seem to get you into any restaurants. Overall, I will not be returning. I've had much better stays at The Grand or InterContinental...\n\nReview 19:\nA major draw of this hotel is its picturesque location and I was promised a view when booking, so I was very disappointed with my small, dark bedroom with its 'view' of corridors and the lift. The bathroom was tiny with just a shower - and it smelt of drains! There was no tea, coffee, biscuits etc, just one small bottle of mineral water and a minibar. For the approx \u00c2\u00a3300 charged for the cramped room (excluding breakfast), this felt very mean. Also the maid disturbed me in the morning, way before check-out time. From descriptions, I expected the lobby and other public areas to have a charming, boutique-hotel decor and ambience. Unfortunately, the feel is much more anodyne, like an international/American hotel - but with low ceilings and a few beams. Also we had to wait a long time to check in and then weren't able to see the rooms. The only positive aspect was that the bed was comfortable and clean. Also the staff are quite efficient. However, this hotel thinks it's a lot better than it really is; it offers poor value.\n\nReview 20:\nWe have visited Amsterdam a number of times and after staying at a few other hotels, we have settled in on the Pulitzer. The hotel staff is efficient and helpful. Because the rooms are in converted canal houses, each one is different. Don't expect cookie cutter rooms - especially not the bathrooms. If you enjoy unique atmospheres and don\u00e2\u20ac\u2122t mind a few quirks, this is a great choice. The location in the \u00e2\u20ac\u0153Nine Streets\u00e2\u20ac\ufffd section of the city center is excellent. It is an easy walk to the major museums and tourist attractions. We love to end our evening in the bar. There are people from all over the world and the bar staff is so friendly. If you are so inclined, you may quickly find yourself in conversation with the barman and folks from several countries. Our stays at the Pulitzer have left us feeling welcomed and comfortable.\n\nReview 21:\nThis hotel is a number of canal houses converted into a hotel - it's on one of the quieter canals and easy to walk to the centre of town, to the museum quarter and to numerous bars, cafes and restaurants. The restaurant in the hotel is overpriced and there is a lovely restaurant with a set menu just round the corner which was great. My room had a huge bed and was right up in the attic - not particularly large but an interesting shape, and lovely views, loud church bells in themorning though! The staff were helpful until we asked about the prebooking service onto KLM flights - nobody seemed to know what the service was - although it was prominently displayed in the in-room guide. Absolutely recommend The Supper Club - a short walk and an amazing experience.\n\nReview 22:\nI am on the fence about the value in this hotel. Great location and staff. The bar is very nice and the gym adequate. We had a canal-view room but the view of the 70's building across the way is not particularly interesting. The ground floor garden rooms might actually be a better value as the garden is quite pleasant and it gets some sun. They charge a ridiculous rate for WI-FI which should be free at this point in any hotel. And our bathroom could use a redo.\n\nReview 23:\nThe room was small and dusty. There is nothing luxurous int this \"5 star\" hotel. It deserves 3 stars, no more. The area is nice though. Nothing is for free (not even Internet that is very expensive...) When you ask for a taxi, the hotel charge on top of the bill 10 euros. They tried to charge me an extra breakfast. Anyway, don't go there for nice holidays.\n\nReview 24:\nStayed at the Pulitzer for one night whilst on business. General standard of hotels in Amsterdam not great, but this place is shoddy. Am not sure they have spent one $ on the place since the 1970s. Very run down. Seem to get most of their business from package guests - cruises, miles programmes, last minute websites. If you are paying rack rate on business, you find the overall standard very frustrating. How this can be a Luxury Collection hotel is a joke. My room was in the attic somewhere off a rabbit warren of corridors. Venetian blind over the window was delapidated with some manky, dirty cord attached to it. Bathroom so small there was not room for a mirror! Am all one for character but this place I am afraid is threadbare. The \"Garden\" is full of underused/never used tables, broken umbrellas, pieces of concrete acting as door stops... Anyhow, you get the point. Sheraton, encourage the property owner to spend some money doing up this place. Close it down for a year and transform it. It has a nice location so not all is lost.\n\nReview 25:\nNon-existent service, poor food, rude attitude, overwhelmed staff, noisy, stuffy rooms. Not one good thing to say except for location.\n\nReview 26:\nI was in Amsterdam as part of a 10-day trip in The Netherlands and Spain and we had a very pleasurable experience at this hotel. The city of Amsterdam overall is a very walkable city and the Pulitzer fits into that description very well as it is conveniently located and on a charming canal. The room was on the smallish side, but we found that to be the case throughout Europe and I think this is more of the European standard. We had a courtyard view which was just fine, obviously a canal view would be an upgrade and more stunning. Overall it was clean and the staff was pleasant. The shower in our room was of the bathtub variety and we did find it to be a bit narrow - that would be our only complaint. We booked this hotel with points, as my spouse and I are both Starwood GOLD members. We are typically offered a free upgrade as a Starwood member of this level, but were not at this hotel.\n\nReview 27:\nI booked a deluxe room with a King bed. Without telling me I was given a room with two single beds. Isn't that fraud? I was expected to pay for a product I had not ordered. But with this hotel they could do nothing about it, claiming the hotel was full. There was no offer of compensation whatsoever. They knew I had no option to find another hotel because it was a late check-in. And to add insult to injury the following week I got an email from the manager saying he hoped I had enjoyed my stay and wanted to tell me about other so-called 'luxury hotels'. How laughable! And I must agree with the people who have said this is not a five star hotel. I feel so angry about this stay that I have dropped being a Starwood customer. My advice: stay well away from this hotel.\n\nReview 28:\nI can only echo the review of Trip Adviser Member NY. My partner and I recently stayed at The Pulitzer. This is definately not a 5 Star Hotel. It is overrun with rodents. My partner and I had to move rooms at 2 in the morning because of rodent in room. At reception they did not seem to think this was a problem even though we were staying with our dog! We could only be downgraded for that night. Next day we were moved to another room of the same standard as the first but it also came with resident rodent. On check out we had to ask for a refund on the first nights stay we were then offered a 30% discount. This is a shabby establishment. Staff are rude, lazy, unhelpful. I have stayed at this hotel before and on reflection cannot remember a time when I have been in the lobby and a guest is not having a problem at reception. It's awful. My top tip for Amsterdam is stay at The Grand Demure Sofitel. This is 5 Star, a fabulous hotel with wonderful staff. Irritated of London.\n\nReview 29:\nThis was our second time staying at the Pulitzer, very clean well appointed rooms with outstanding service and hospitality. We travel all over the world, and spend alot fo time in hotels and I can honestly say, for the money , Pulitzer is a very good choice.\n\nReview 30:\nWe absolutely loved this hotel! It was a great location on the canal, a quick walk away from the Tram, Anne Frank House, pubs and restaurants. Definitely upgrade to a room overlooking the canal. The room itself was modern and luxurious yet still very quaint.\n\nReview 31:\nI stayed here for a weekend in Feb 2010, and it was an excellent base for shopping and seeing the sites of Amsterdam. The hotel is charming, if a little quirky - the merged townhouses that make up the hotel can make it quite easy to get lost on your way to your room at times (!) but add to the hotel's character. Though a bit pricey, it delivers. The staff were extremely helpful yet unobstrusive and I received a free upgrade to a canal view room. The room was a good size (by european standards) with excellent facilities and comfy beds. The gym is a plus, as few hotels seem to have them here - it's small but sufficient. I only ordered room service twice, but the food was excellent and fast to be delivered. The location is also ideal - high end and trendy boutiques, the city's oldest shopping center, the major tourist attractions and a slew of great restaurants and bars are all within walking distance. The hotel is also about a 10 minute cab ride from the train station. The only downside was how extortionately expensive the internet access was - 35 euro per day!\n\nReview 32:\nYou know it's a good hotel if you remember the name 2 years later. This is on my Top 10 favorite hotels. Great room, comfy sleep. Informative and willing to help concierge desk.\n\nReview 33:\nThree night break Saturday to Tuesday in late August. Rained almost non stop during the day. Paid for Executive Room facing into inner Courtyard (391). Large quiet room. Rate included breakfast and two free drinks in bar. Hotel much quieter on Sunday and Monday. \"Business Centre\" consists of one PC and so there could be queues. You can ask for tea/coffee making facilities to be delivered to your room for free (took the best part of a day however and they had to be reminded) Breakfast was excellent. Free water and waffle biscuits provided in room. Used concierges on several occasions and they were all polite and helpful. Used loan umbrellas a lot! Train from Airport to Centraal E4.20 each, tram from Centraal to Hotel number 13 or 17 E2.60 each , you can buy on the tram. All in all I thought that it was a very professional operation and liked the atmosphere a lot.\n\nReview 34:\nEnjoyed our stay at the Pulitzer! Great location! Especially appreciated weekly tips on Facebook from the Concierge for restaurants, sites to see, shopping, etc. We followed these tips for months prior to our stay, and was extermely helpful during our stay! We also greatly enjoyed taking the canal tour on their boat --- The Tourist.\n\nReview 35:\nThis place is located just steps from the Anne Frank House. And, it's not a bad walk from the train station unless you're carrying a steamer trunk for luggage. Rather than being a single building, it is comprised of what seems to be the majority of the houses on the block. So the ground level is a maze of hallways, covered walkways, and courtyards connecting them all together. Our room was near the main entrance but was surprisingly quiet. With all the usual amenities of a higher end hotel, it was comfortable and very clean. But, I must say that I fell in love with the heated bathroom floor... an wonderfully pampering touch upon returning from a chilly/damp excursion on the town.\n\nReview 36:\nMy wife and I stayed four nights at the Pulitzer a couple of weeks ago. I don't know if its standard practice or we just looked like beautiful people but we had a spacious, stylish canal view room just one floor above the bar. I think the location is excellent, easy walking distance to main attractions but not surrounded by the crowds and the hop on/off boat stops about two minutes away. The bar is cosy and well run, breakfast was fresh and plentiful and all the staff were pleasant. If you can afford to stay at the Pulitzer don't bother with anyting else\n\nReview 37:\nThe hotel is at best worthy of 3.5 stars. We stayed in a family room which consisted of a small room with a small queen sized bed and a loft (accessed by very steep steps) with 2 single beds for our kids. The bathroom was tiny (even by European standards) and the shower (advertized as a rainwater shower) merely a slightly oversized shower head. The large hotel has 2 very small elevators which were slow and oversubscribed. It was full of large tourist groups (mostly loud, older US cruise ship types). The concierge was not well organized (slow and made an incorrect booking for us which later could not be rectified). Parking was 55 Euros per day (!) and there was an additional city tax which was not specified when booking. Use the safe for valuables as the hotel cleaning staff were quite dodgy. On the positive side the hotel is well located. Overall, a very average hotel with very average service at well above average prices.\n\nReview 38:\nWe stayed here on Cash & Points from SPG with 4800 points and $90 per night. (very good value in my optinion!) We tried to take a cab to the hotel from the train station, but because of a marathon that day, cars were not allowed to go on the streets. That said, we easily hopped on the 17 tram and it took us 1/2 block from the hotel. Hotel is a cute and right on the canal. Room and Bathroom were both good size. The bed was heavenly. Once you hop on the bed, you sink right into it. The staff was also friendly and helpful - making great recommendation to local restaurants. As for location, you can walk everywhere around the hotel. It's 3 minute walk from Ann Frank's house. 20-25 minute walk to the Van Gough and other Museums. It's also about at 20 minute walk to the town square and red light district.\n\nReview 39:\nI have stayed here several times in the past, in the front part of the hotel, but this time was very disappointed. The original room we were shown was awful, in the attic and a bathroom so small you couldn't stand in the shower or even get to the loo. Hardly a 5 start experience. We requested a room change, and the staff were very helpful and let us see 2 more rooms, tho hardly any nicer but at least you could stand up in the shower. The back part of the hotel feels very shabby, and is definately not a 5 star standard. Overall, despite it's great location, I am not sure I would consider staying there again.\n\nReview 40:\nI do not think this is quite up to the 5 star standards of some Hotels I have visited - e.g. Gritti Palace, Venice. I felt the accountants had been called in to save costs and at the prices charged did not appreciate having to make my own toast at breakfast or fetch my coffee from a central dispenser. On the other hand, lovely building and great location with some good restaurants close by.\n\nReview 41:\nComfortable with excellent attention to details by staff. Be selective of accepting a room, ask and get what will make one comfortable. The check in staff took the time to show more than one room, selection process was easy. Good location, easy access to all sites and transportation. Restaurant for breakfast and dinner was very good. Not cheap, but comfortable, the essential element.\n\nReview 42:\nregular biz stayer in amsterdam, this is a backup hotel since i like to get starwood points hilton is much cleaner, better service but less good location intercontinental is good but very stuffy and expensive this place just does not cut it, couple of examples from this week alone i put my breakfast tray outside my room on Tuesday morning, it was still there weds night and amazingly still there thursday morning also i am nursing 5 or 6 mosquito bites from the mosquitos overall, avoid if you can starwood seriously needs to delist this as a luxury collection property, it just does not meet any kind of quality or service standard\n\nReview 43:\nWe stayed at the hotel Feb 4-6, 2005 as a 50th surprise birthday for my brother in law. The staff was extraordinarily friendly and helpful......especially Esther at the concierge desk. The room was beautiful with a gorgeous canal view. Even a heated floor in the bathroom! Extremely comfortable bed and pillows.....best we've had at a hotel in years. Would go back again in a heartbeat. Thanks to all.\n\nReview 44:\nMy wife and I recently stayed at the Pulitzer for two nights on the first stop of our honeymoon and were plesantly surprised, especially after reading the mixed reviews on TA. The hotel is located in a great part of town, one block from a tram stop and Anne Frank house. We were upgraded to a large and beautiful canal view room. The bed was fantastic, especially after the 10 hour flight from LA. The staff was extremely helpful and professional. Although we used Starwood points for the room and therefore can't comment on value relative to other hotels in the area, we loved our stay at this unique and comfortable property and will return.\n\nReview 45:\nWe first were given a small ground floor queen room right off the noisy lobby, with a view of a cement wall, and we were very disappointed. But since we had a rate that was \"3 nights for the price of 2\" we glumly felt that we couldn't expect much. Then we were moved to an upper floor superior king room with French doors and a Juliet balcony overlooking the extensive gardens and our entire outlook changed. Breakfast was about $40 extra per person per day, but there were several bakeries and cafes within a block or two which were more than adequate for breakfast at about $100 per couple. The indoor or outdoor bar were perfect places to unwind after a day of sight-seeing. All in all, we were very pleased with this hotel.\n\nReview 46:\nThe Sheraton \"Luxury Collection\" Pulitzer is a block full of old city houses connected together to form an eclectic mix of rooms. It's a bit of a rabbit-warren; and easy to get lost. But there's always impeccably presented staff present to escort you up and down sets of stairs, around corridors to your 'lost' room! It is on a canal, a couple of hundred metres from 'Anne Frank House' and easy walking distance of everything in central Amsterdam. Car-parking by the valet was offsite, and required 15 minutes notice, but on the couple of ocassions we called for our car, it was always waiting at the door. Be sure to rent a very small car if you must have one here ;-}. One of our best city hotel experiences in Europe.\n\nReview 47:\nI just read some of the bad reviews for the Pulitzer and I couoldn't agree more. Last year the hotel was still getting raves and it's about time that the reviews reflect how bad the place really is. First off, we booked through Starwood and after flying in from New York via London the staff couldn't find our reservation. After much pleading we finally got our room. What a disaster. We didn't get is changed until the next day but at least we faced the courtyard instread of being in the attic. But as bad as that first room was the staff was terrible. The concierge consistantly gave bad advice if he gave any at all. My advice is to stay away from the Pulitzer.\n\nReview 48:\nWe stayed six nights at The Pulitzer. I liked the hotel and its location. But I have to say that I was somewhat disappointed, because many of the reviews I read prior to visiting lauded the hotel for excellence in virtually every possible way, and that's just not the case. The staff was truly excellent. By European standards the room was quite large and comfortable. The linens and amenities were to a high standard. Since we are Starwood Platinum we had breakfast as part of the stay. It was a fairly large buffet and was simply OK and well below the quality and diversity at the Westin Grande in Berlin, where we had stayed the week before. I would definitely stay here again but with lessened expectations.\n\nReview 49:\nThis hotel is in a great location for exploring Amsterdam on foot. My husband and I spent 3 nights at the Pulitzer in an executive room. The first room we were given had someone else in it! It looked very small and dark so we were quite glad we had the chance to get another room. We had a canal view room that was reasonably spacious although the bathroom was on the small side. We had no problems with noise (we were on the 4th floor) and housekeeping did an adequate job. Breakfast was included in our rate and was well worth it. Breakfast does not finish until 2.30 pm at the weekend so you could have this as a brunch and set yourself up for the day. Pulitzer boat trip was good and the guide was excellent. Hotel bar is VERY expensive - 2 doubles cost us 38 euros!!!!! Try the local bars and restaurants for a quarter of the price. I think this hotel is a little over priced and not 5 star/deluxe but OK for a one off weekend.\n\nReview 50:\nThis was my second time to Amsterdam -- the first time I stayed at the Amrath near the train station. I much prefer this hotel. Nothing too luxe or anything, but a very cool design with comfortable rooms. But what truly makes this hotel great is its neighborhood. I am a walker of cities and explored every nook and cranny of the city proper, and found this location and the blocks that surround it THE most picturesque, with the nicest shopping, restaurants, and other Amsterdam tourist-type establishments. It is about a 10 minute walk to the Dam and about 15 minutes to the Red Light. If and when I return, I would be happy to stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31369, "query_start_index": 31371, "query_end_index": 31371, "truncation_seperator": "... 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{"id": "2515864", "pid": "2515864", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I were the only ones in the property without tattoos for sure. The clients were a little low rent but there were plenty of great things about the place. Quick walk to MGM, Excalibur etc. Great rate, we paid around $40 a night and I have paid more, a lot more for less value. The room was spacious and the bed VERY comfortable and the pillows soft and not the usual hotel rock hard. Our floor was very quiet, maybe because we were in the non smoking section.The air conditioner was a little noisy but actually helped put me to sleep as it runs 24/7. The casino was small enough that I could find me husband without too much trouble, and I liked that . The cocktail waitresses were very pretty and came around all of the time-not like a lot of places. Overall a great deal and a nice room.\n\nReview 2:\nnice welcome, they searched for a good rate for us and we got a nice room for 60 bucks. nice pool outside, casino was pretty good as well. overall a good experience\n\nReview 3:\nI was in town for a batchelor party and we had a group of three rooms. Rooms are very large and comfortable. I was surprised in the tower rooms there was even a balcony. Staff is really friendly and we had no problems during our stay. I definately recommend this hotel for a guys weekend in Vegas! The pool and hot tub was open in december too!\n\nReview 4:\nThe service was great! As usual. The room was fine. I maybe should have requested a non smoking room when I booked my reservation, but it was warm enough to open the window. Unfortunately it's always hard to find a blackjack table open and instead of waiting around I just went across the street. Fortunately it's not too far to the strip. I've always been a big fan of the Hooters girls, Gigi and Nikki are two of the best. Mays always been great at the tables too. After staying there so many times now it's nice that the employees remember and aknowledge me. It was also nice to finally meet Donovan. She's a very nice lady! My least favorite part of my stay would be not being able to find a table open. I have recommended HHC to many others who have stayed there and they also have been happy with the value and service. Thanks for another great stay!\n\nReview 5:\nSo I hit Hotwire and got the Hooters hotel and Casino. After the glare from the girlfriend I was secretly excited. \u201cHoney, it was hotwire! I did not pick the place the emphasizes boobs!\" The entire place was foul. Customer service was horrible. Our room was not ready. Needed to wait 45 minutes and get back into a 45 minute line to get the room key. The rooms were dingy and dirty. Literally stained walls and mold growing in the bathroom. Maybe the average clientele is too drunk to notice. I get the Caribbean theme, but the only thing Caribbean that was represented was that most of the Caribbean is a third world country. The walls were paper thin and you could hear EVERYTHING in the adjacent rooms. Bathrooms was gross. The low 7 foot ceiling coupled with the lack of a fan made me want a shower after my shower. I have stayed in Hostels in South American cleaner and nicer than this place. Whoever rates the hotels and gives out the start, please take a look and downgrade. Mr Hooters, you need some dramatic changes or just stick to wings and breasts.\n\nReview 6:\nThis was suppose to be a 'romantic' time for us - BLAH what a disaster!! The room - a \"non-smoking\" - smelled HORRIBLY of smoke (& my spouse has allergy issues). The bathroom was covered in dead ants and a VERY strong of bug spray - it made the stay worse!! There was no carpeting in some spots in the room, the walls had holes as did the bathroom door. The electric on the clock and TV kept coming off and on. I do not believe that the main room door was actually a fire-safety door either! The people working there lack basic customer service skills! The room I/we had was suppose to be an \"upgrade\" - I/we felt like the Motel 6 across the way would have been an upgrade! SAD VERY SAD!!!! We stayed additional time but I only booked one night \"just in case\" - and I am GLAD I only booked one night... AWEFULL! What is happening to Vegas?? We tried here because others on the Strip have been lacking lately ... looks like ALL are the same any more =( TOO BAD TOO BAD\n\nReview 7:\nOld Rundown Hotel. Ran out of Hot Water. $100 free slots promotion is a scam. You have to turn your $100 into $8500 dollars before you can cash out, then they only give you $50 for every $8500 you've earned. You have to play on their $10 per hand slots. Practically imposible unless you hit the big jackpot within the first 10 tries.\n\nReview 8:\nMy boyfriend and I stayed here during the week of Memorial Day 2008. We were upgrade to a suite on the top floor when we checked in. It was beautiful with a great view. There was no line at all at check in. The line to get their players club card was long and moved slow. The hooters on site is on par with any other Hooters! It a fun place to stay on a budget! My only complaint at all is the parking garage. It stinks and it's a little scary at night!\n\nReview 9:\nSmall gaming floor with good drink service. Just off the strip, perfect walking distance to everything great on the strip. The mad onion is my favorite restaurant there.\n\nReview 10:\nSo this place is technically \"off strip\" by a hundred yards or so, but situated next to the Tropicana and across the street from the MGM Grand, it doesn't feel like it, but you save a ton. Clean, comfortable, spacious rooms. They have a Hooters restaurant on site, gambling is cheap compared to the big strip hotels, a nice pool/hot tub area (mind you, nice for a normal hotel but definitely below par for big Vegas casino standards), and a 24 hour restaurant which something a lot of bigger casinos don't offer. Casino floor is small so it's super easy to find your room as opposed to the labyrinths elsewhere. Extremely cheap drinks. Plus, they have to compensate for small size and suboptimal location by being cheaper and working harder.\n\nReview 11:\nIts my second visit and very pleased with the place clean, great location and with an ocean view room good view of the strip. I like it because its not too big and for the price.. well if you want 5 star then dont go here but who wants to sit in their room in Vegas Well done Hooters i will be back again\n\nReview 12:\nWe had a great stay at Hooters. The room was neat, clean and the bed was very, very comfortable. We had a nice view of that end of the strip. Room service was prompt, courtious and the food was excellent! The hamburgers we had at Pete and Shorty's were awesome.The staff seems very happy and the service is excellent. We will definately stay there again.\n\nReview 13:\nStayed here over the weekend. Heater in room inoperable, burnt out light bulbs in lamps, missing TV remote. Overall condition of room was grundgy and cheap. Rooms need major renovation. Not the quality I'd expect for a Las Vegas based hotel.\n\nReview 14:\nI was thoroughly surprised! I wasn't expecting much from this hotel, just from the name- but I got a good rate and it was just for a layover. Walking in, it's just like a giant Hooters restaurant. The atmosphere was fun, lots too see and do. When I checked in, I was really surprised with the rooms. The room itself was large, the bed really comfy and the bathroom was clean, shiny and new. I will definitely look in to staying here again!\n\nReview 15:\nAlthough we had plumbing issues, the staff responded quickly! Rooms were roomy, clean and the overall hotel/casino was very pleasant. Great prices for 1/2 block off Vegasstrip.\n\nReview 16:\nBeat up elevators, smelly halls, dull grimy carpet, filthy windows (in the first room AND the one I then changed to). Otherwise okay. Cheap, but the only good thing is it's location. Boulder Station is cheap AND good, though further out.\n\nReview 17:\nWe got a deal through Travelocity so we didn't know where we were staying until AFTER we booked, we were not able to cancel. I called the day before we were to arrive to see if they had a crib available and the man told me they did and it was free. We left the playpen at home and when we got to our room, we called Guest Services to have a crib sent up. They called our room about 15 minutes later to make sure we were aware of the $25 charge. I told her we were told it was free and she said 'nothing is free'. We decided to get it anyways because our baby will only sleep by herself, it took 2 calls to Guest Services and over an hour to get the crib!! Terrible, terrible service. The room was disgusting, there was pee in the corner of the closet, the carpet was filthy, the tile in the bathroom had never been scrubbed, one of the beds was broken, I could go on and on and on. This hotel is disgusting and we will never stay there again. I wish I could give it 0 stars.\n\nReview 18:\nWe have stayed at the Hooters casino many times. They have great room rates and are right across the street from the MGM. Their casino is small and intimate and their pool is open 24hours. Plus the Mad Onion restaurant has 25 cent wings after midnight.\n\nReview 19:\nI am 23yo who travelled with my best friend. Room cost $44 after tax, checkin was early and very easy at 10:30 am and room was very clean with no smell. Got 9th room overlooking the beautiful pool. I saw all of 5 people total at the pool, but it was there and looked great and warm. Booked though hotels.com and recieved a few credits including $20 at Marinos. Ate there and it was decent, nothing to write home about, except the $6 coronas. Bill was still cheap after the credit. Check out the $6.99 prime rib and get fries with it, not very classy but tastes great, although my Mid rare, was mid well, oh well. Strip is a three minute walk. From the airport you can take a shuttle for $5 each, a cab for reportedly $8-$9 or the public bus for $2.5 all day pass, or $1.25 each way. I opted for the public bus which you can pickup on level zero. Take 109 or 108 to the 201 conector, very easy and quick, just about 15 minutes. Check out low limits at Barbary Coast, Slots a fun outside Circus Circus, nearby Tropicana.\n\nReview 20:\nThis was a less than comfortable experience. The hotel is OK however is obviously a remodel of an older hotel, as can be seen from the old air condtioning units. The carpets in the rooms are dirty as are the hallways with cigarette burns and stains. This was the one thing that annnoyed me as the overalll experience would have beeen a 3 star otherwise. I would have expected a higher degree of cleanliness for what we paid. The restaurants are sub standard, with the breakfast at Dan Marinos's cheap and less than you would expect. Although if you go for the fruit option that is ok. Service is slow. Also the hooters restaurant is substandard with long delays and inaccurate orders being delivered. I would not recommed this hotel other than if you really want 2 star service for a 2 star price. Location is good just off the strip but that is about it. Be warned.\n\nReview 21:\nThis was my first trip to Vegas and I had a lovely stay at Hooters. The room was clean, comfortable and suited our purpose very well. It was a refreshing change of pace to come back to a more \"laid back\" hotel after the hectic pace, neon lights and large-casino atmosphere in Vegas. We attended a concert at the MGM Grand Garden Arena, so Hooters was conveniently located right across the street, which was fantastic as we did not have to wait the half-hour for a cab once the show let out! The only improvement I could suggest is that the beds have larger pillows! Nice pool and everything you need is right inside at Hooters!\n\nReview 22:\nMy husband and I stayed at the hotel for an extended weekend over 4th of July. We booked our rooms ($303 for 5 nights) on the hotel website. They included Bobby Slayton tickets our first night in town. The check in was quick and friendly. The hotel has a fun theme and the rooms carry the tropical concept into them. They were clean and basic. Food at The Dam was okay and seemed to be many of the same offers as in the Hooters restaurant. The onsite steakhouse was okay, I wouldn't recommend it for a great steak lover but alright for the money. The pool area was very nice and a fun atmosphere. Try the \"Hooter Juice\" which was a frozen blended drink with a nice taste and quite a kick! I would recommend Hooters based on our experience for a clean, cheap and conviently located hotel. If you want a reasonable place to stay while you enjoy Vegas, this could work for you.\n\nReview 23:\nWe stayed here in December for one night and my husband and I were bitten by bedbugs. We both got rashes and bites on our body.\n\nReview 24:\nThe room was an unmitigated dump. The carpet was polka dotted with cigarette burns and something that was white. I don't want to know what. The walls were paper thin. The folks next door were not loud, but I could hear every word. Noise from the hallway and garage came right through. The light coming through the connecting door was bright enough to require me to put a pillow over my head to get to sleep. At one point I thought, \"at least the bathroom is clean.\" A summary inspection proved that wrong. The floor was dirty. The faucet in the tub had been leaking so long, it had rusted out all metal parts below it. Service? What service? I am told the hotel has been sold and won't be around long. No loss.\n\nReview 25:\nThis \"remodel\" is [--]. This is the most disgusting hotel i've ever stayed at, everything was dirty the bathroom floor was really sticky, the bathtub had nasty hair in it. Also the toilet was like six inches off the floor it was made for kids. The walls are paper thin you can hear EVERYTHING your neighbor is talking about or doing. I'm very disappointed. If you plan on drinking expect cheap alcohol for a expensive price. The girls also look cheap.\n\nReview 26:\nHooters Hotel is located just off the Las Vegas Strip behind the Tropicana. The location was manageable and within walking distance if you bring comfortable shoes. The Hotel desk staff and restaurant staff were nice and accomodating. The room we were given was horrible. The bed I slept in was broken and the sheets did not even cover the entire bed as a flat sheet was used vs. a fitted sheet. There was no microwave or refrigerator. When we told the front desk, we were then given another room on another floor. That room had a sleepable bed, but I did not want to touch the shower head and there was no way I'd take a bath with mold in the corners of the tub. The rooms, however, did come with 2 bottles of water, shampoo and lotion, and some coupons for discounted buffet at the restaurant. In all, it was cheap, but I would have rather stayed elsewhere.\n\nReview 27:\nDont be lured in by the price!!! This hotel leaves a LOT to be desired!! The rooms were dirty. Accidentally took the service elevator once and found it filthy with dirt and food caked in the corners and smelly.The safe in our room was broken and after 3 technicians and still not fixed has to change rooms. The casino was run down and in desperate need of updating. My husband was charged $7.00 for a Bloody Mary while gambling. The restaurant was overpriced and not very good. We will never stay here again and would never recommend it to anyone.\n\nReview 28:\nWe traveled to Las Vegas from Feb 14 to the 17th. I had stayed at this casino when it was the San Remo Hotel. I wish it was the San Remo hotel. The only bright spot was the food @ Hooters, The rooms where noisy and not very clean. The hallways were filthy dirty. The staff seemed to be distracted and did not really care. I understand why now they are selling the entire company. If you like dirty rooms, stay @ Hooters.\n\nReview 29:\nWe had a great time at Hooter's. Our room was very neat and clean. The staff at Hooter's were very friendly and helpful. Check-in was very quick & easy. After our stay, they held our luggage for a couple hours before it was time to go the airport. Hooter's location is great, just off the strip and close to the airport. We hope to stay there again. Thank you Hooter for a wonderful time.....\n\nReview 30:\nOk went there with my family, Wife and 2 kids (5 and 8)... The elevators from the parking garage down to the hotel stunk of vomit and were covered in obscene grafiti! The staff was less than enthusiastic about helping you and seemed to make you feel as though you were bothersome for asking questions or requiring assistance. The rooms were dirty, Over an inch of years worth of \"Dust bunny\" dust built up completely around the entire floorboard and corners of the rooms. The carpets were covered in Cigarette burns, \"on a non smoking floor\", and the other guests would be sitting in the hallway, smoking and drinking and blasting music as though this was their freshman dorm in college! The kids liked the pool, as long as the smell of sewage doesn't bother you. Overall I have been to better in third world countries, but as with all the reviews... WE GOT WHAT WE PAID FOR...\n\nReview 31:\nGreat palce to stay considering the low cost. A huge Steak and two beers $12.38. And great steak too.\n\nReview 32:\nWhen Hooter's first opened we loved it. It was comfortable, affordable, and clean and fun. Since then it has gone nothing but downhill. The place hasn't been kept up what so ever. it's filthy, the restuarnat booths are falling apart at the Mad Onion. (I'd be mad too!) the floor has big chunks out of it on the casino floor. the carpets are filthy, the basebaords are falling apart, etc, etc, etc.! It's too bad they have not maintained it. What a dump now!\n\nReview 33:\nWarning!!!! I highly recommend you not going to the Hooters Hotel and Casino! Horrible Customer Service!! Rude Rude Rude!!! Poor Maintenance of the hotel and very cheap!!! We had an Awful Experiance, feel free to email me with question [--]\n\nReview 34:\nIt was a lot minue booking for my bday celebration weekend; I already did a lot of online hotel bookings but was not fully satified. I am usually a budget traveller and not to gaga with Big hotels. I usually just want a hotel with nice location and clean rooms to stay after a long day of strip stroll. I was pleasantly surprised with Hooters.For 100/nite for the weekend its a good value. What i really like if the nice touch in our room we stayed in. NIce queen bed with summer decor..They also grant our request for view of the strip. I usually look for nice bedding and restrooms in the places i stayed. They meet my expectations. Im planning to stay there again due to its location, value and service!\n\nReview 35:\ncheap hotel room, great location,big room clean and tidy, cheap beer in all the bars, was the third time we have stopped there and will stop there again\n\nReview 36:\nResort fee for WHAT? Don't be misled by Advertised freebies that have no real value. Billing at Checkout is itemized with no description and is very confusing. I was overcharged $400+ and they don't answer phone in billing department when I called to dispute. I am still waiting on call return after 3 days and numerous calls. Stay here if you want to add stress to your life.\n\nReview 37:\nBooked the Hotel online and we selected the Tower rooms, room was spacious and acceptable for the price. Registration personnel was rude. Unreasonable deposit requested at check-in to cover eventual damages to the room and walking around and see all these drunk people we figured out why.\n\nReview 38:\nBuyer Beware- Hooters casino and Hotel isn't what it's cracked up to be. It's really nothing more than a glorified Motel 6!! The old San Remo got just a small make-over and now they call it Hooters. They really have a long way to go to match their competition. There was a real party atmosphere all day and all night here. If this is what you are looking for, then Hooters is the place. The carpeting in the hallways was patched in(repairs that didn't match), we also had problems with the bathroom drains. The restaurants here weren't that great and were expensive. All in all, spend a few more bucks and stay elsewhere if you are looking for the real vegas experience, I know we will the next time we visit vegas.\n\nReview 39:\nI needed a last minute additional night stay and was looking near the air port for a first flight out in the morning. My agent found Hooters at $54 per night and right next to airport, perfect right? The check in process took over 45 minutes and in the process kept my credit card. The front desk staff did not care about the check in wait and the attitude was \"too bad\". Upon looking for my credit card, the front desk said that I needed to go to the security desk which became a circus because the security desk had no idea. Only when I emphatically told the security desk (a raised platform lording over the casino like a housing authority project) did they bother to look. I ended up not getting my card and just cancelled it. Oh - and the wake up call I asked for never came. Bad morale, the staff is just waiting to get laid off.\n\nReview 40:\nStayed 9 nights...17th floor...not one complaint! Heated pool and hot tub were a bonus! 25 cent wings and $10 for 5 beer after midnight was a bonus bonus!! Not fancy but clean and on the good end of the strip...extreme value!\n\nReview 41:\nStayed between July 1 and 3. Called to confirmed non-smoking room the day before and were not available when we got there. Stayed at room 310 where the carpet was dirty and got stains. The bathroom got peeling paint and cheap fixtures and rusted out valve behind the toliet with broken tiles. Only one elevator was working the whole time while 2 others were out of order. No AC in the hallway or elevator. Noisy AC in the wall. Lack of Management!\n\nReview 42:\nI have just returned after staying a week at hooters hotel in las vegas. This was my first trip to the area and wasnt sure what to expect. After reading the reviews i was very nervous, but got a great deal so took a chance. And I am very glad i did. The room was nice size and comfortable. The bed was amazing. We only had very nice and quick service. Upon getting to my room our safe was not working, i called the front desk and they had it fixed within 5 mins. We had no trouble with having hot water, but we never got up before noon. The casino is smaller compared to the others on the strip, but you dont have to wait for your comp. drinks like you do at the bigger ones. I would stay here again, it has a nice relaxed feeling to it. Travel tip: See the shark reef, ride the monorail or take the public buss or bye some really comfortable shoes youll be doing alot of walking.\n\nReview 43:\nFirst, we didn't have a bathtub and the shower was like a locker room. Second there was one door between the 2 rooms so someone next door could have just walked in to my room! Also the walls are thin and the people next to us were really loud. The sliding door also just popped off when we went to open the door. Finally our door wouldn't lock unless we put the key in and did it our self.\n\nReview 44:\nNever again will I stay at this Hotel...The term \"you get what you pay for\" completely applies to this hotel/casino. Our room was never made up for us, and when I asked the maid for more shampoo and towels she seemed offended. Of course, I still had to pay the daily \"resort\" fee that covers things like water bottles, towels, and shampoo in the room. Getting a drink while gambling was almost impossible, the \"hooters girls\" were no where to be found and the hooters wings?....all I can say is don't waste your money. The wings that were served at the \"Mad Onion\" were even worse, no wonder they only cost 25 cents per wing after midnight. My experience at this hotel and casino was horrible but compared to what my friends experienced while staying there I had it good. We all tried to find someone in charge to complain to but staff at the front desk was not very helpful in this dept either.\n\nReview 45:\nMy friends and I stayed here for 4 nights. We arrived Tuesday night and they started off by saying we couldn't get a non-smoking room because it was too late. Even though we made reservations 2 months in advance! We weren't happy about this and the worker didn't care nor did he try to work something out with us. Usually places will do ANYTHING to make the customer happy. On top of that it was gross; the hallways literally smelt like gerbils & weed. We were put on the 2nd floor and took the steps one day and there was a guy passed out (they don't lock the back door) NOT SAFE!! Out of the 4 nights we stayed here our beds were only made ONCE. My friends and I said we would rather have spent the extra $100 and stayed somewhere nice...where they appreciate the fact that you're giving them business.\n\nReview 46:\nHooters is dirty and yes there are bugs. I saw cockroaches and dead bug smears on the wall. This place should be shut down. The service is horrible, over 1 hour to get your bags delivered to your room. When I called the front desk I was told I couldn\u2019t expect speedy service. Rooms full of dust, they need a major cleaning.\n\nReview 47:\nI stayed here last September and had a wonderful time except for the construction on the streets near by. The room was clean and comfortable and the housekeeping staff was good. The room didn't have a coffee maker, but coffee was available in the casino bar. There was plenty of parking and check in and out was painless. I was expecting the casino to be a lot more active than it was. It seemed a bit quiet, and I am 63 years old. The fitness room was O.K., and the pool was very good. I am an early morning person, normally getting up at 0415 Central Standard Time, so my body was telling me to get up at 0200 Vegas time, which made for some interesting people watching. All in all, a really nice place for the price.\n\nReview 48:\nStayed here for a night in December and was pleasantly surprised. The rooms have a pseudo tropical feel - much different and nicer than I expected. The mattress was comfortable and had decent bedding, including full length body pillows. However, I should note that the beds are pretty high off the floor. People with mobility problems may have some difficulty getting in and out of bed. No problems with the bathroom - everything was clean and functioned properly. The sports book is a Leroy's so it's tiny and doesn't have drink service. You can sit at the VP bar and watch the games on the plasma TVs but you either have to milk the VP for free drinks or just pay. On the plus side, their parlay payouts are the best you'll find in LV and you can cash tickets under $1200 (think this is the max.) at any of the other locations. The casino is pretty small but the employees were friendly and the drink service was very good. Overall, they have done a good job refurbishing this property. Just don't expect the wow factor.\n\nReview 49:\nI had a few complaints and had to get the manager but nothing was done after I talked to the front desk. I told the front desk immediately upon arriving in my room that the gate to the cabanas was not working. It was literally swinging in the breeze. Then I was shocked that the door into the cabanas wasn't locked either. There wasn't an officer there checking IDs or anything else to make me think this issue was taken seriously. Some other complaints I had that aren't nearly as serious were: a tray left in the hall near housekeeping closet was there for hours, floors in the bathroom were a little dirty, one of the hot tubs wasn't working ( no sign or anything, just shocking to jump into cool water) and there seemed to be a plastic cover on the bed that made it sweaty. What chocked me most was that I wasn't offered anything, not even a coupon for a discount on a meal, when I told the manager this was a second complaint. I realize this was a great deal on a room but honestly it wasn't worth what I spent.\n\nReview 50:\nIts not your snobby @$$ place.Very simple, but relaxing... Not bad at all. Love all the tv screens, got to watch all football games while gambling. Great Pool, Fire pits and gym .. Great price on beer and food. I cant wait until next Vegas trip. I would stay there again\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28308, "query_start_index": 28310, "query_end_index": 28310, "truncation_seperator": "... 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{"id": "2515619", "pid": "2515619", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAfter much researching we decided to stay here because the usual resort we stay in was all booked. We tried checking in at 2:30 and our room wasn't ready and the staff said they were sorry but their wasn't anything they could do because the rooms were still being cleaned. We came back after 4:00 and found short curly hair in our bedding sooooo awful! Then my two year old wanted to use the restroom and found the toilet seat cover had stool smeared on it. I called to speak to the manager he said he had nothing else available and that he would send someone but no one came. I called the manager again and finally at 8:00 pm we got fresh sheets.I felt so badly for my poor baby who had to wait around past his bed time for clean sheets. Will never stay here again\n\nReview 2:\nI made my reservation online. When I checked in, I realized that my room had only one bed. I needed two beds for me and my coworker. Not only did they adjust my reservation, but the front desk manager Shaun also upraded me to a better room at no extra charge! As my first stay at this hotel, this will be one of many stays I will have there.\n\nReview 3:\nI arrived to learn I had been upgraded to a marina view room. I had a beautiful view from my room. The room was nicely decorated and very clean. I even had a mini frig and microwave. I spent some time at the pools and they were both nice and relaxing. I walked to the Casa del Mar pool for a little less crowd on occassion. I also took advantage of the Sail San Diego outing on my last day. Georgeous views of the city and Mike was a wonder tour guide. I would definitely return again.\n\nReview 4:\nWe booked a double occupancy room for 4 people through Hotels.com; what we got was a room with one king-sized bed, a chair and a roll-away..two in the uncomfortable bed, one on the cot and one slept in the chair; we were given 3 towels for 4 to share. Phone call made prior to our arrival and we were assured our reservation was fine. After MUCH insistence, we were moved to a more adequate room the second night. This stay was definitely NOT worth the price we paid for the room. Staff was pleasant enough, but the hotel gets a 'terrible' rating from this family.\n\nReview 5:\nStayed at the Island Palms Hotel and Marina in September 2010. The room is spacious and had a view of San Diego Bay that can't be beat. The staff is unbelievably courteous, and helpful. The restaurant is top notch. The Palms is close to all major attractions. Definitely I would stay again.\n\nReview 6:\nI went here from June 23-24, 2010; after my flight back to Minneapolis was canceled due to mechanical problems on the plane. We left the next day; enjoyed a poolside dinner at the restaurant the night before. The pool, just like the one in La Jolla I stayed at for the past week (La Jolla Shores Hotel), went from 3 1/2 feet to 8 1/2 feet. Only; the La Jolla one only had 3 1/2, 4 1/2, and 8 1/2 foot depth markings plus the meter depths; while the one here had ones saying 3 1/2, 4 1/2, 5 1/2, 7 1/2, and 8 1/2 feet. They didn't have meter/ yard depths and skipped the 6 1/2 foot marking. Just like La Jolla, the hot tub was 3 1/2 feet. I really liked the pool and cafe. Friendly staff. The only access to my room was from outside, but I didn't care. Nice hotel. This inn deserves a nice 8.\n\nReview 7:\nWe stayed at this hotel for two nights in July for a quiet getaway to relax and enjoy the cooler weather. When we checked in we were told the marina side of the hotel would be quieter, so we opted for that side. We did not realize the room would be directly over the pool and hot tub. The pool area was open until 11:00PM with young men and women crowded into the area drinking and very loudly having a great time until security asked them to leave at a little past 11:00 the first evening. The second evening the drinking escalated to immature sexual banter and louder obscenities. That night I called the office to ask if they could be a little quieter. When the security finally arrived at about 11:15, he said \"Dude, we've had some complaints, can you leave?\" It was 11:30 before it resembled anything close to quiet. The hotel itself meets all the basic needs and is in a nice location on the marina. I would not advise anyone with children or anyone seeking a quiet relaxing getaway to stay here.\n\nReview 8:\nThe Best Western Island Palms is on Shelter Island with San Diego Bay out the front door and hundreds of yachts right behind. The facility is very clean and well- maintained and the staff is quite friendly and helpful. The restaurant serves quality food at very reasonable prices. When there was an issue with a water heater in the building I was occupying, the staff did everything possible to make it right. The best part of this hotel is its location. The views of the bay and downtown, especially at night, are fantastic. There are lots of restaurants within walking distance and if you are a boater, it is pretty close to paradise.\n\nReview 9:\nWow, this place is amazing! I took my boyfriend here for his birthday, and I couldn't have picked a better place. The service was wonderful, the hotel is very nice and clean, and the atmosphere is amazing! Perfect place for a romantic getaway! !\n\nReview 10:\nWe booked a block of rooms for my son's wedding at the Best Western Island Palms, San Diego CA in the Point Loma/Shelter Island area and everyone who stayed there gave it 5 stars. Wide selection of room choices, breathtaking views of the marina, bay and downtown San Diego, very clean rooms, friendly and efficient staff, and very quiet. The beds were the most comfortable I have ever used, even my 12 year old nephew remarked about them. Very large rooms, choice of either facing the marina or the bay and both were outstanding. The pool and spa areas overlooking the marina had breathtaking views. Family members used the shuttle service to the airport and they arrived on time and were very efficient. I live in San Diego and plan on returning just for a weekend get-away. Close to the airport, and an easy drive to the downtown area, Old Town, Balboa Park, and Coronado. I would highly recommend this resort without any hesitation.\n\nReview 11:\nMy husband and I flew into San Diego last week on business. After doing lots of research and reading reviews, I booked our stay at this hotel. It was all around a wonderful experience. The room was spotless, our view was over the private marina, it was very quiet. The staff was friendly and helpful. I have no complaints and would go back next time we travel to San Diego.\n\nReview 12:\nWe stayed here at the end of September while on our honeymoon. We stayed in the Casa del Mar building in a standard King room with marina view. The room was nice, clean and had a great view over the marina. The staff were so friendly and welcoming. The breakfasts were lovely as was the bar food. Nice relaxed atmosphere. Great location for sight seeing too, everything was only ablout 10 minutes drive away. The only down side was having to get a taxi into town cost $20 each way as there isn't much nightlife near by. Overall we really enjoyed our stay.\n\nReview 13:\nThe hotel and rooms are well decorated. The most important thing is, it's really clean. Since this is our first trip to San Diego, California, it has certainly made our trip very enjoyable and pleasant especially at beautiful view. I would recommend anyone who wants to have a holiday in San Diego to stay there.\n\nReview 14:\nDo not let the pictures fool you, this is a motel with a pool and no luxuary standard whatsoever, no standard at all actually. An example, the showerhead that was once white now dirty yellow, almost fell off. The room had an odd smell, mixture of damp smell and strong detergents. We thought we might have been ulucky with our room. But after eating in the restaurant we kind of understood that this is not a place that focus on quality. Our crabcakes \u00a0tasted weird and we did not dear to eat more of it. We also tried some nachoes (looking at others food we realised we had to order something save), but not even that did they manage. We also noticed the next table did not eat any of their tuna, it seemed to be totally overcooked. If there is one positive thing about this place it must be the location at the marina.\n\nReview 15:\nMy family and I booked a three night stay at this hotel based on the great reviews. I got a deal on line by prepaying. As a result, we were treated like second class citizens by the hotel staff. The beds in the first room we stayed at were so old and delapidated, the springs kept popping into our backs as we tried to sleep, not that we got much sleep. When we tried to get a different room, as soon as they saw that we had prepaid, we were given the run around. I certainly cannot recommend this hotel. I have stayed in better and cheeper motels. How this hotel gets so many stars is beyond me.\n\nReview 16:\nWe also booked our room in advance, and when we got there we were told they could not guarantee the room we booked. We also were told that the room was a handicap room, and they gave it to someone else. We booked it entirely for that reason. The front desk ( boy) was extremely rude, and basically told our handicapped member that the other guest was \"more handicapped\".. (?? )....They did nothing to fix the situation, and we had to \"make do\". I think the hotel should advise people that they WILL NOT book the room you request no matter how long ahead of time it is booked. The hotel is nice, but they seem to have a problem with their reservation department. We will not stay there again. There were also exposed outlets with wires hanging out, and the tv cabinet swung over the bathroom door locking someone in bathroom until we got back to free them.\n\nReview 17:\nFirst room we had the phone didn't work, the TV didn't work. We ended up fixing the TV ourselves after waiting for 30 min for someone to come fix it. The next day it again not working. They gave us a free breakfast for our troubles, however it was horrible breakfast. They did move us to another room which was better. Trying to do our online check in for our flight but their computer didn't work either. All in all we won't stay there again. Front desk people were nice.\n\nReview 18:\nMy wife and myself recently had the pleasure of staying at this hotel for 4 nights.I cant say enough about the location,service,and reasonable rates. The hotel is very clean,great food at the on site dining room,staff always helpful and attentive.Many other restraunts close by as well. We were in a suite on the marina side which was a beautiful room,room service was very fast! Close to San Diego but yet far enough away to have some peace and quiet. on site pool,hot tub,and,complimentary bikes to use. We also appreciated the use of the computer in the hotel lobby as we do not travel with a laptop. Congratulations to the staff for a wonderful stay.\n\nReview 19:\nOn arrival our room was not ready but not a problem after around a 30 minute wait we were given another room, we could not open the door fully as one of the beds was in the way were they had crammed two beds in, our first view was the long strip of wallpaper hanging off in the bathroom and turning back looking at the front door having an inch cap under the door, as we were on the ground floor any bug could just get under and straight into bedroom not a nice thought, reported problems and around 2 hours later a maintence man came and sorted things out, the actuall beds were so small that me and my husband struggled to sleep they were only slightly bigger then a single bed, we had a room with two doubles as had a teenager with us, Thge actuall hotel was very nice and the staff at the front desk were very cheerfull and polite but the room we stayed was just so dissapointing\n\nReview 20:\nThis review is based on first impressions. We looked at the pictures and read the specifications of the hotel. When we arrived at the main building we were very impressed. Unfortunately things went downhill from there. We arrived early and no room was ready but we were told if we waited we would have a second floor room with a balcony so we were happy to wait. I'm 68 with a visible ankle brace and tend to walk with a limp. What the guy at the desk didn't make clear was that there was no lift. When we drove to our room I realized we were in effect in a motel attached to a hotel and one with external stairs. The room is adequate but has a slight musty smell and the balcony looks out over the car park. The main hotel looks nice so I asked to move, but I get the impression they would rather leave us here. I hope thigs improve but I'm not hopeful.\n\nReview 21:\nWe booked a stay here for 1 night after going to seaworld on July 2nd. We had car trouble and even though the hotel was sold out as soon as a room opened they called to let me know so we could stay a 2nd night while we fixed the car. The staff was so helpful and understanding. Great view right on the Marina and even had bikes free for use to keep our twins busy. Amazing location with a great value overall. Will definately stay here again!!! in fact we were so impressed we have decided to make this an annual outing for 4th of July.\n\nReview 22:\nWe stayed at the Best Western Island Palms prior to a cruise. The hotel is older, but well maintained, it is quite well located for local restaurants and also day trips. The landscaping is well done and the Food and Beverage are very good. The pool is interesting because of its shape and hot tub is not too hot. The staff are very nice and we will stay there again when in San Diego.\n\nReview 23:\nThe Hotel is in an absolute picturesque location. Upon arrival, we were given a room in the older section of the hotel, with no view at all (neither the bay nor the marina) only the stairway and an ice machine. The room was clean and neat, but had the aroma of sewer gas. We sprayed perfume all over the room to overcome the odor, and went on about our business, but asked the next morning to be moved. We were told that the hotel was booked up for Tuesday night, so there were not options for moving. Monday night when we came back from dinner, the room smelled like urine. Again, we sprayed it down with perfume. The constant spraying helped some, but we know for a fact that other rooms were available, and feel somewhat cheated that later registrations received better rooms for the same conference price.\n\nReview 24:\nI stayed one full day & night at the BW Island Palms. They offer 2 great swimming pools, which I used both! My room, (Del casa wing of the complex), was very big, very clean, and had a nice kitchenette area. I really enjoyed the lobby/bar area, which resembled a Tiki paradise. I will for sure go back, next trip to San Diego!\n\nReview 25:\nWe have stayed at the Palms many times and have never been unhappy with our choise. The rooms are nice and all have a balcony. Great for relaxing and watching the big ships. If you don't eat in the Hotel, there are plenty of good places near by. The staff was always polite and courteous. One even went out of his way to make our stay more pleasurable.\n\nReview 26:\nThis is a very nice hotel with a view of the Marina. We stayed in one of the lower level rooms. The room is very nice, very spacious, giving it a bugalow feel. We have our own private fenced-in patio just outside the door; bamboo and palm trees everywhere. It's very peaceful to sit inside at the table and work. The wooden louvered windows give a nice view from inside the room, and it allows a lot of light inside - really brightens the room. The bathroom is super spacious. The staff is awesome. Nothing but good things to say about this hotel! !\n\nReview 27:\nWe stayed at this hotel before and after our Cruise. The hotel is not the best location to be in proximity to the pier, however we were delighted to find out the hotel offered a complimentary shuttle to and from the pier, with some advance notice! And in addition to the pier shuttle, a complimentary airport shuttle is also offered. The hotel is situated right on the Harbour in Shelter Island, while the location wasn't the best for us, the views of the Harbour were spectacular! The Front Desk staff were all super friendly and very helpful. We had drinks and some snacks at the pool-side bar which were all really good, and the staff there too were also quite friendly and helpful. Rooms were a great size, and very clean - only minor complaint we had was the TV was not in the best working order, of course we didn't come on vacation to watch TV, but it's nice to have the option. (in our case we were out and about most of the time anyways)\n\nReview 28:\nMy family lives in San Diego and when we need a short getaway, our go-to hotel is the Best Western Island Palms. The rooms are wonderful; modernly designed with warmth and taste and plenty of room to stretch out. The staff was great; very nice and always helpful. Our kids love the pool and we always get pool service for lunch which has always been delivered promptly, with the order correct and fresh & hot(when appropriate). Easy, complimentary parking and great water views over San Diego Bay on one side and a wonderful marina view on the otherside, it's a win-win no matter where your room is at this awesome hotel! Thank you Best Western Island Palms!\n\nReview 29:\nThis hotel was great, nice view of the water on Shelter Island. It might have seemed a bit remote but it was very easy to navigate to all the locations we wished to see around the city. I would much rather stay here than downtown. The suite layout was nice with a good kitchenette as well. We really enjoyed our stay here and I would certainly recommend this hotel to other families.\n\nReview 30:\nWe paid extra to have a suite, so glad we did, it was fabulous, huge and airy with a kitchen/diner and fabulous views over the pool and marina. Spotlessly clean and daily maid service, i am fussy and i couldnt fault the cleanliness at all. The reception staff were great although the service in the restaurant was very hit & miss and long waits for drinks by the pool. San Diego is a wonderful place to visit, the city has a great vibe and lots of different places to visit. Avoid Pacific Beach and Ocean Beach if you don't like seaside tat, there are much nicer areas to see. The SS Midway was very interesting and within walking distance to lots of shops and restaurants etc. Fabulous Sunday brunch at the Bali Hi on Shelter Island Drive, champagne included-what a treat!\n\nReview 31:\nStayed 4 nights on visit to San Diego. Parking is limited and is definitely at a premium in the evening. Ongoing construction obstructed the view from my first floor room. Otherwise, my stay at the Palms was a most pleasant experience. The \"island\" is a great place to walk and provides a lovely view of Coronado and downtown. It is convenient to everything. Did not try the restaurant, and the pool was closed for construction. Small but adequate exercise room. There is a computer with free internet access in lobby. Would definitely stay here again.\n\nReview 32:\nA true hidden gem! When booking this hotel, I wanted something calm, serene, with water views and this place has it all! The hotel over looks either the marina or the bay depending on which side your hotel is on. The staff is friendly, the pool was in working order, the overall atmosphere was pure relaxation. Parking was free which is a major reason for choosing this hotel; other SD hotels were charging $20+ per night such as in the Gaslamp area or downtown. The location was close to the zoo, downtown, and everything we were in town to see or do. Bed was comfortable, and toiletries were of nice quality. The only thing I can complain about is that being on the lower level room, I can occasionally hear the guests above us walking. I can't wait to go back so that I can stay here again!\n\nReview 33:\nStayed here for my 1 year anniversary. Proposes a good value ($140 per night is decent), and guest services were great, but housekeeping left our door ajar when we were out (with pearl necklaces in the room) and a/c didn't work very well. The parking lot was not large enough for the amount of guests that were there, and the ice machine was turned off when we got there, leaving us to wait for them to turn it on, and then even longer for the machine to function. Also, when we got there the room was HOT, no one had turned the a/c on prior to our arrival. At the end of the weekend, with headaches due to cheap pillows, we would not stay there again.\n\nReview 34:\nMy husband and I stayed here for just one night and wished we could have stayed longer. I found the hotel through trip advisor and booked online through the hotel. I reserved a room with a AAA rate. Upon arrival around our room was not ready to check in so we were given a % off our stay for the inconvience. While we waited we sat in the lounge. It was during happy hour so we had drinks and a appetizer while waiting. We were so pleased when we saw our room. We were in a suite in the Casa Marina building. What a beautiful room and view. The room was very clean and quiet. We enjoyed the 2 plasma tvs and were able to spread out. We will defiantly stay here next time we are in San Diego. The location was great only a few minutes away from downtown, Little Italy, Balboa Park (Zoo), beaches and Sea World were maybe 20 minutes away in traffic. Free parking was another bonus since we are used to paying when visiting CA.\n\nReview 35:\nIf you want to get out of the hussle of SD, and stay in a place right on the marina, and across the street from a park, this is perfect. The hotel is only a 5 muniute drive to SD, so totally & easily accessible. The pool is outside overloking the marina. It is really quiet and well appointed too.\n\nReview 36:\nWe just returned from our stay at this hotel. We took my daughter back to college but we also had my 10 month old with us and the hotel fit all of our needs. We stayed in the new section of the hotel with a view of the pier. The rooms were exceptionally quiet and clean. The staff was wonderful and very accomodating. Our rate included breakdfast coupons which we used everyday which saved us money on eating out for breakfast. Parking was free and we had two cars and a trailer (which they let us park in the garage for safety). My husband was so impressed with the choice and glad that at the end of the busy day with moving, crowds, the zoo. we were able to escape back to our room and the quiet area of Shelter Island. I highly recommend this hotel and it is close to everything.\n\nReview 37:\nWe booked this hotel with a last minute deal so, we weren't expected so much. But it was nice. We had a view on the boats, very quiet. The room and bathroom were very clean. They didn't charge us for a crib in the room (it's the first time). There are 2 pools with jacuzzi, their restaurant is nice also. I would recommend this hotel but with the view on the boats (the other one is not so nice: parking lot and street)\n\nReview 38:\nWE stayed here on our way to Hawaii and it was the best! The onsite restaurant was fabulous and the views are great. The only drawback was that the insulation between the rooms is not that good and it can get noisy, but it wasn't really a problem. You really get your bang for your buck and the area is also very nice.\n\nReview 39:\nWe spent 2 nights at this hotel. The price for the 'traditional' room type was ok compared to other hotels, however, breakfast was not included. The room was kept clean and well equipped but had couple of things to be taken care of (water stayed in the shower, old windows not really sealing, heating not usable due to smelly air coming out of it and the overall unpleasant odor in the room). Nevertheless I assume the things above might only be applicable for the specific room. Due to the short stay and also due to the fact it did not disturb us that much we did not ask for another room. Location of the hotel was perfect - calm area, enough parking spaces, nice surrounding for a walk, good small restaurants in walking distance.\n\nReview 40:\nWe stayed here for a week - loved every moment of it. Located on Shelter Island overlooking the bay on one side and marina on the other side, hotel is very quiet, spacious room and bathroom, very comfortable beds with individual adjustment of the softness/hardness of the mattress. Two heated pools and two jaccuzies are magical at night with the lit lanterns around one and a fire place near the other one. Tennis court on the roof of the hotel, free bikes for use, very good and reasonably priced food at the hotel restaurant. Conveniently located about 10 min drive from the airport and downtown, free parking. Beautifully landscaped grounds with lots of flowers and even duck with ducklings at the fountain totally domesticated - lots of fun. The only downside was tiny closet and lack of drawer space.\n\nReview 41:\nMy wife and I have stayed here twice in the last few years. All we look for is a comfortable place to sleep as we rarely spend more than a night or two in any one place. As such, we don't normally have the chance to explore all a hotel has to offer. Our experience is that this hotel is reasonably priced, in a convenient location to the airport and downtown, and is quiet and comfortable. The pools are clean and well maintained and the hot tubs are, well...hot. Just the way they should be. We also love the view of the marina. The staff are helpful and courteous. We will probably stay there again when we return to San Diego.\n\nReview 42:\nNo complaints other than disappointed pool was closed in the newer area, but that's the cost of progress. Very Central location, close to everything you want to see and do in San Diego\n\nReview 43:\nRecently stayed 3 days during our Spring Break. Upon check-in, we were told we had been upgraded to a Suite! Corner suite with separate 2 queen bedroom, huge master bath, living area, kitchen and private patio. Wall to wall windows across the entire back of the suite covered with large plantation shutters overlooking the yacht marina. From our private deck/patio we had a view of the bay across the street from the hotel. Very clean, quiet. Grounds are impeccably groomed. Did not use pool as it was a little too cool. However, the pool area was nice - plenty of chairs and nice jacuzzi. We did not have an opportunity to dine at the restaurant so, I cannot comment on that. Situated on Shelter Island which is a great location. Easy to find and very little traffic. Nice walking/running/biking path across the street from hotel which runs parallel to the bay. Beautiful sculptures, nice little playground and a fishing pier. Parking was plentiful and free. Wish we had more than 3 days to enjoy our stay. I will definitely stay here again on my next trip to San Diego.\n\nReview 44:\nBest place we have stayed in a long time definitely would stay again\n\nReview 45:\nWe needed a room for two nights prior to our cruise and choose the BW Island Palms on Shelter Island. SI is a little out of the way (not close to attractions/restaurants) but we had a car so it wasn't a problem. Our room was older and tucked into the corner but was clean and had a fantastically remodeled bathroom. Folks, we are talking heated floors! We had fun feeding the ducks (two of them were ready to enter our room), strolling along the marina and having a drink in the bar. We try to avoid hotel restaurants so I cannot comment on the food service but I will say we saw many folks dining there and they all seemed very happy. (Now I wish we had given it a try). The hotel has a great heated pool. The grounds are lovely; it is a very tropical setting which takes you far away to the islands. I cannot say nice enough things about the staff. The were very friendly and helpful with suggestions, getting us info/mapquests, etc. We used their shuttle service to the ship which saved us time/money. This is a great place to stay.\n\nReview 46:\nwow what a lovely hotel, with lovely staff. We arrived for a 4 day stay,we had a great room and loved the quiet setting of shelter island. The location was fantastic, with plenty to do nearby. The staff were very helpful and printed us off directions and information about things we wanted to do. It was nice to stay somewhere so relaxing on such a hectic holiday. The hotel was clean and well managed and the setting was palm trees and blue skies.We loved the ducks and the beautiful birds in the gardens. Would love to go again.\n\nReview 47:\nI paid $136 per night with AAA discount. I got a corner room in the Casa Del Mar building facing the water. I would stay here for business again. The restaurant food is perfectly adequate but not fine cuisine. I did not use the pool as this hotel, at this time of the year attracts a lot of families so the pools were often children heavy. The bed was comfortable, I sleep with earplugs in so I didn't hear much noise. During the day you can hear people outside but it wasn't too loud. I never heard anyone in the room next to mine (which is a pet peeve.) Now you are close to a naval base so occasionally a helicopter flies over or a jet and the windows do shake BUT I never once heard them at night. I enjoyed my stay and will book in here for business again. NOTE: The newer building if that's a must for you is the \"Casa Marina\" building. Also the wifi in my room was very temperamental.\n\nReview 48:\nOur first time staying there. Hotel was ok. Had a suite with full kitchen. Room was very small for a suite, had to move beds to be able to get to closet and open windows. Hotel does not allow outside food or drink at the pool, but did not provide pool side bar/food service. Got back to room after a swim, found the staff left door wide open, left it that way for at least 20mins. Did not eat at the restaurant, did not look very inviting. Look like a room that they threw some table and chairs in. Do have to say though walls pretty thick did not hear any outside noises from late guests. If your looking for a nice place w/great pool and rooms, I would suggest Humphreys Half Moon Inn just around the corner.\n\nReview 49:\nWe only spent the night but this is not what you think of when you think about Best Western Hotels. It is actually 3 properties that are sort of interconnected and have a lovely marina on one side and a view of the bay on the other. Our room was in Casa Marina and was VERY impressive. When we were first assigned a room that was on the bay side, so I asked if we could be moved to a Marina view. The gal at the front desk gladly obliged. Moved us immediately to the other end of the floor. This turned out to be the perfect location. The beds are adjustable and very comfortable. I would highly recommend staying at Island Palms if you want a nice hotel but do not want to be in the heart of the craziness (Gas Lamp Quarter) yet only a few minutes away. Free Parking was also a big plus vs. $25-$30 in the downtown hotels.\n\nReview 50:\nI booked my family vacation through southwest airlines. Couldn't beat the value anywhere else online. It was between 3 different hotels and this one won out because there prices fluctuated very little compared to other hotels over a 3 month period. I was watching prices to see and plan my budget once my bonus money came in. It was a beautiful hotel, well cared for, great service, nice pools, close to downtown and other attractions, quiet, awesome views of downtown and the bay, great areas to walk, a playground for children, close to starbucks and I could go on and on. If you like to eat at locally owned restaurants, there are a bunch around the neighborhood. Would highly recommend to those bringing a family. Will come back again, and hopefully sooner rather than later.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31957, "query_start_index": 31959, "query_end_index": 31959, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 953, 1306, 1803, 2379, 2681, 3484, 4498, 5146, 5403, 6351, 6737, 7305, 7630, 8463, 9072, 9940, 10425, 11092, 11988, 12855, 13404, 13801, 14623, 14962, 15327, 15889, 16848, 17519, 17915, 18701, 19266, 20072, 20737, 21674, 21984, 22780, 23212, 23543, 24290, 25109, 25751, 25948, 27032, 27113, 28161, 28704, 29608, 30331, 31167]}
{"id": "558796", "pid": "558796", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel was excellent in all aspects. Room cleanliness, breakfast, location, staff friendliness. The staff was very kind in giving advice and always made time for any questions. In terms of logistics they made sure to assist where possible giving us the best solution for our travel schedule. It was a great 3 day trip we spent in Venice and we owe it all to the staff there that helped us going around to various areas in and out of Venice!! Really, it was a great stay there and if we plan to go to Venice again, we would definately stay there! !\n\nReview 2:\nI booked this hotel for Valentines weekend thinking it would be a romantic hotel after reading the reviews. Well...there's nothing romantic about this hotel. The staff were extremely nice & helpful and the bathroom is new and clean. Other than that....there's not much I can say about it. Frankly, I'm really dissapointed with the quality of this hotel after reading all these good reviews.\n\nReview 3:\nStayed at this lovely hotel in May after reading reviews on Tripadviser. The owners, Sandro and Walter and all the staff were friendly and helpful. We arrived late on our first night as there had been a thunderstorm and the plane could not land. The young man at reception asked us if we had eaten and immediately asked the restaurant opposite if they could cook us a meal. We had breakfast in the delightful courtyard each morning. The hotel is situated in a pleasant area away from the tourists, where the locals live. Also good restaurants nearby Look forward to visiting this hotel again soon.\n\nReview 4:\nLoved this perfectly located cozy gem! Booked at hotel's website. Rec'd discount for cash pmt. Owners are friendly, helpful, professional & personable! Room was large by European standards. Full bath was beautiful, spotless and roomy! Morning breakfast is varied & delicious, served by courteous, friendly staff. Affordable, great location! Arrived at hotel's water taxi door....could not have been easier after disembarking from a two week cruise. Our room was quiet, comfortable & immaculate. 10 min. walk from hotel to Rialto Bridge. 15-20 min. easy walk to San Marco. We loved the quiet neighborhood feel & the two minute walk to San Stae Vaporetto stop. Just hated leaving Venice! Highly recommend this charming, small hotel.\n\nReview 5:\nThis hotel was great! For the money you can't do better. Everyone was very friendly, the rooms were updated and clean, nice breakfast in the courtyard and easy access to transportation. We would stay here again in a heartbeat!\n\nReview 6:\nWonderful, helpful staff. Great breakfasts and all in a lovely old, lovingly restored house. Out door garden, private entrance and bridge and close to the the canal and transport. Hotel has its own entrance to the hotel so it is possible to get there by taxi for unloading suitcases. We all loved our stay and plan to return.\n\nReview 7:\nMy husband and I stayed in an annex room ( a triple) with our 21 yr. old daughter. Plenty of room for the 3 of us. Quiet and very clean. Found restaurants reccommended by tripadvisor nearby. The staff pleasant and service was very good. Loved the breakfast crossoints.\n\nReview 8:\nThis review is not about our stay at the above establishment, rather to give credit to outstanding service. We booked a few months ago and have had to cancel for various reasons. We hope to be able to visit at a later stage. From the time of our booking, communication from the owners has been fantastic. They run a very good ship and are extremely good at what they do. You can see that they really aim to please. Hence the good reviews. We wish them well in their endeavours and look forward to visiting Hotel Al Ponte Mocenigo in the future\n\nReview 9:\nbooked this because of the reviews 700 cant be wrong. we have stayed at several hotels and apartments over the years in many different areas of Venice. This by far is the best. the wow factor started with the greeting and it carried on from there. we had 4 rooms all were large for Venice. Junior suites bigger than the hilton, sofitel and many others in Venice at a fraction of the cost. the decor was different in each room. each had a bath shower with piping hot water. being within 100 metres of San Stae vaperetto stop. number one route. very handy. There were 4 good restaurants within 200 metres, one within 60 metres. cant fault the hotel at all\n\nReview 10:\nThe Hotel Al Ponte Mocenigo is rated #1 in Venice for good reason! Upon arrival, we were given a room in the new annex \u00e2\u20ac\u201c which was wonderful. The room was clean, tastefully decorated, very cozy \u00e2\u20ac\u201c and oh so romantic!! As other reviewers have stated, the hotel is conveniently located on the St. Stae vaporetto stop in the Santa Croce district. We absolutely loved this area. The hotel is in short walking distance of, but far enough away from the droves of tourists that pack the Rialto Bridge and St. Mark\u00e2\u20ac\u2122s Square. There are tons of wonderful restaurants nearby. Breakfast was served in the charming little courtyard. There was a nice selection of cereals, yogurts, warm breads, and the most delicious, flaky croissants I have ever tasted!! In the evenings, after a long wonderful day of exploring and inevitably getting lost, it was such a pleasure to come back and unwind with a bottle of vino in the courtyard.\n\nReview 11:\nWe stayed in the junior suite; both the room and bathroom were spacious and clean. In addition to a king-sized bed and tall wardrobe, there was also a writing table, breakfast table and chairs, a chaise longue, and a small TV. The reception staff were friendly and helpful as were the wait staff who served breakfast every morning. We loved the location. The hotel was a short walk from the San Stae water bus stop. Ponte Rialto and Piazza San Marco were about a 15-minute walk away (probably longer if you prefer a stroll to a brisk walk). There were restaurants nearby, as well as a small deli and a wine shop. Highly recommended. \u00c2\n\nReview 12:\nWe had a great stay at this hotel. First off, when they say the entrance is on a little alley on the left once you get off the vaparetto, it is definitely a little alley on the left. The room was very clean and bright. The bathroom was also in great condition and looked like it was redone recently. The staff at the front desk and for breakfast were also very friendly and helpful. As far as location, it is in complete walking distance of just about everything in Venice but far enough away from the major crowds. I would definitely stay here again.\n\nReview 13:\nSince our last visit. the breakfast room has taken over a family room so can either have breakfast outside or inside from the same area. the breakfast has crossants, warm rolls, pate, great freshly made coffee, or tea. cereals, fresh fruit, small apricot pasteries, cheese, fruit juice. the location is down a very small alley big green door. sign now on wall as you come from vaparetto stop on the number 1 line. 4th stop from piazzaile Roma. The staff were again very good with all our requests. the ladies serving the breakfast also clean the rooms. The rooms are arguably for the price the largest in Venice. large double bed, very clean and there always seems to be piping hot water.\n\nReview 14:\nMy husband & I stayed here for our Venice portion of our tour of Italy & we were absolutely head-over-heels for this lovely little hotel. Not only was the room clean, quiet, cool (air conditioning, yay! ), and beautifully decorated, but it was a great value! A very nice breakfast was included in the stay & it was served in their pretty little courtyard every morning. It is very easy to get to from the waterbus station and close enough to take a nice walk past many shops and over the Rialto bridge to St. Mark's square. The staff was friendly, helpful and recommended a few wonderful places for us to eat while we were there. We will defintiely book this hotel again if we are able to return to Venice!\n\nReview 15:\nFrom the moment we walked through the gate, this hotel was a lovely surprise. We were a little dubious as the price was so reasonable and we had been disappointed before. But we were met with friendly, helpful service, a beautifully appointed and very clean room, a comfortable bed, loads of space/storage, a substantial breakfast including croissants, cereal, cappuccinos and fresh fruit; but best of all - the location was superb. The only negative was that we didn't spend enough time in Venice. We hope to be back and spend longer in this very special hotel and city!\n\nReview 16:\nAll you read about this hotel is true! Its a wonderful place to stay, the staff, from the owners to the most junior member are great. The rooms, service, location is brilliant, there is nothing bad to say about this hotel, even the cost for Venice was very reasonable. We would certainly stay again next time we go. Everything you want is provided, nothing lacking at all - wonderful hotel.\n\nReview 17:\nWhilst I really hate to detract from the very positive reviews of the hotel, I have to be honest and report that we were very disappointed with our room. The view from both windows (no. 7) was directly on to a crumbling wall little more than two feet away. I appreciate that this is only a 'standard' room, but it was very dark and cave-like, needing all the lights on - even though there was bright sunshine every day of our four-day stay. Having said that, the location was perfect with plenty of bistros within less than two minutes' walk; the owner and staff very friendly and helpful; the room and bathroom immaculately clean. A couple of tips: try to avoid room no. 7 and bring your own toiletries if you like a little luxury. Definitely recommend.\n\nReview 18:\nWe loved staying at Al Ponte Mocenigo. Everything good that has been said I can attest to. Large, clean, comfortable rooms. Friendly staff at breakfast and at the front desk. Location is perfect for walking to 10-15 minutes to Rialto or a bit further to San Marco. The vaparetto is nearby and one day we bought a one way ticket and used it to go up and down the grand canal. Much cheaper and more satisfying than paying the 70 euros for a gondola to follow another gondola down a well used canal. We used Tripadvisor to find this gem and we were not disappointed. Oh and check out La Zucca nearby for the best meal we had in Venice.\n\nReview 19:\nWe stayed at the Hotel Al Ponte Mocenigo for 3 nights. The hotel was easy to find (great directions) and was greeted with a smile. The staff are polite, friendly and always around when you need them. The rooms were beautiful - we really couldnt believe how stunning our room was when we walked in - very spaceous too! Breakfast had a selection of pasteries, cereals, fruits, yogurts and juices. The location of the hotel was fantastic - a 10 minute walk to Rialto Market or 2 stops away on the riverboats. Despite being close to everything it was also quiet enough to be away from the busy tourist streets. The only problem we had was trying to open the door to the hotel - our key was playing up in the same way as another reviewer has said - but the hotel staff helped up when needed. Really couldnt give this hotel any higher praise and would definetley stay here again.\n\nReview 20:\nWe stayed for a long weekend in September at this hotel. We loved the location, it's in a quiet area but still close to all the major sights. Rialto is only 5 minutes walk and St. Marks Square around 10 minutes walk. Breakfast is plentiful and the croissants are delicious! We stayed in Room 7 (standard double room) which was small but all that was available when we booked. While the room was small the high ceilings gave it a more airy feeling and the rooms are beautifully decorated and extremely clean. We would highly recommend this hotel and found it was excellent value for money in an overpriced Venice. The courtyard is an oasis to come back to in the evenings for a quiet glass of wine and to reminisce on all the days events. Highly recommended!\n\nReview 21:\nWe went to Venice as the first stop on our honeymoon and had been warned that it was expensive. However, after finding this hotel on Trip Advisor and seeing the great reviews, I booked it and it couldnt have worked out better. You dont need more than 2 days in Venice and this place is ideally located, spacious, extremely clean and the owners very helpful and friendly. I have since recommended it to several freinds. Its only a 10 min walk from the Rialto Bridge and about another 5 mins from St Mark's Square.\n\nReview 22:\nWhat a great place. The location was great - within walking distance of everything (although what place in Venice isn't). The owners were very nice, the breakfast in the courtyard was heavenly. Our room was nice and incredibly clean. The AC was wonderful. We would totally stay here again if back in Venice. Two big thumbs up!! !\n\nReview 23:\nwe have just returned from a 4 night stay at this fabulous little hotel.previous revievs tempted us to stay here and everything we read was absolutely spot on.walter and sandro were the perfect hosts,more than helpful recommending and booking restaraunts all of which were excellent value.you simply must try AL FONTEGO DEI PESCATORI if you love fish you ll love it.The airport transfer was seemless thanks to step by step instructions but it could not be more conveient for all areas of venice,local and touristy.The housekeeping was superbly spotless and the ladies so very friendly. our room was beautiful and quiet ,a luxury waterfront hotels dont have.all in all we would recommend this lovely little place to any one , no matter what star rating your used to! ps try room 10 it s huge.\n\nReview 24:\nWe really enjoyed our stay. The rooms are very nice & roomier than many in Europe. the location is close to many attractions but far enough away to be quiet. The staff was wonderful & the breakfast was tasty. A terrific value-we would stay here again!\n\nReview 25:\nMy husband and I enjoyed our stay at the Hotel Al Ponte Mocenigo. About a 15min stroll to San Marco, 10min stroll to Rialto, so quite a good location. The staff are very friendly, and they advised us on where to visit as it was our 1st time in Venice. The breakfast is quite limited but ok. The rooms are very nice, and quite clean. I would definatly stay their again.\n\nReview 26:\nI had booked our room at the Hotel Al Ponte Mocenigo in the annex before anyone had stayed there, so I was a little anxious. We had never been to Venice before. But there was no need to worry, our annex room was very nice and newly furnished...if not a bit small. We didn't have a view of a canal, the windows looked out onto a small street, but it was very quiet. I loved the location away from the crowds, but close enough to walk to everything. One of the things we most appreciated was the great air conditioning. It was 95F+ the days we were in Venice. Sandro and Walter were, as mentioned on other postings, very helpful. We appreciated that after arriving a bit disoriented after 24 hours of travel. They made dinner reservations for us, helped with directions, and even called to change our car rental pickup time. This is a classy small hotel for such a reasonable price!\n\nReview 27:\nWe schedule our trip to Italy all around when we could stay at this great place. This was our second stay. Sandro and Walter are great hosts. We stayed in room 34 in the Annex., about a 30 second walk around the corner of the alley from the main hotel. Marvelous again. Beautiful room. Great food at breakfast. Excellent service from the staff. Marvelous.\n\nReview 28:\nWe have just returned from a short stay at the Hotel Al Ponte Mocenigo. The hotel is magnificent and we have never experienced such hospitality before by the owners, Walter and Sandro. The hotel itself is small (only 10 rooms) and surprisingly has a rating of only a 2 * but the rooms are more on par of a 4 * establishment. I am sure this will change in the future, as it is well deserved. Breakfast in the morning in the courtyard is a must, and was a lovely start to each day. All the staff on the front desk are extremely knowledgeable and were very helpful in recommending some fantastic restaurants and the journey back via the waterbus and bus was made easy as Sandro found out the times of both which made the return journey stress free. A little tip, take a water taxi from the airport to the hotel (drop off is near the San Stae vaporetto stop) it was a lovely way to arrive, its quite expensive (around 80 euros), but well worth the expense !!! We will definately be returning in the near future ! !\n\nReview 29:\nI found the reviews on trip advisor to be spot on. Friendly and helpful staff, clean comfortable hotel with rooms a bit larger than what we had been used to in Europe. We stayed in the anex which was very nice but I can see how some might not like the fact that you are not located directly in the main hotel and have to walk down the alley to get into the main building. Hotel location was a big plus being located 1 block from the San Stre water bus stop as we saw many a traveler lugging suitcases through the busy streets during our sightseeing trips (we were glad not to be one of them). All the main sights were with in a 10 minute walk (unless you take a wrong turn) and those at the desk were found to be very helpful with directions, marking places on the map, making recommendations for dinner as well as reservations. We had a great experience at the hotel and would recommend to others.\n\nReview 30:\n27 August 2009, me and my wife, stayed in the new section of Al Ponte Mocenigo, which is in the same building but have an another entrance, for 3 nights. Reception desk and breakfast area are in the hotel. Everything was wonderful. Sandro, Walter and all the other hotel personal are very friendly and helpful. Our room was designed in a very keen fashionable way with the style of classical Venice. Tapestry on the walls a typical wooden beam ceiling. It gives you the feeling of being a real venetian in the Venice. Room includes a superior bathroom, air conditioning and fast wi-fi internet connection. Breakfast is at the main section, in a venetian courtyard. And I must say that the Croissant is delicious. Hotel's location is very good. It's just near to Rialto Bridge, and Vaporetto station is just a few steps away, which makes traveling to every point of Venice very easy. We went there for the Bienalle and we want to go for the latter. From now on, we can't think of any other place to stay rather then Al Ponte Mocenigo. Hope there will be empty rooms.\n\nReview 31:\nWe based our room selection off of photos seen on tripadvisor. We opted for the room with the balcony view over the canal. The hotel is within very close walking range to the San Stae water bus stop. We arrived early and were able to get settled in right away. When Walter opened the door to our room, the angels sang from the heavens! Beautiful furnishings, murano glass chandelier, fabric walls, wooden ceiling, balcony with beautiful canal view, huge bathroom. The staff were all a delight and were very helpful. The breakfast was plentiful and delicious. The croissants and cappuccino was the best part of our morning. We would stay at this hotel again. Thank you to both Walter and Sandro for providing the accommodation that made my Venetian experience even more magical.\n\nReview 32:\nWe stumbled across Hotel Al Ponte Mocenigo three years ago surfing the Internet looking for a nice place to stay at a reasonable cost in a city we had never been too. It was our last stop before heading home from vacation. We took a chance, made a reservation and are we glad we did. So much so, that we booked the same hotel three years later (summer 2010). Nothing had changed: the most accommodating staff, very clean well appointed, sizeable rooms, in a great location. The hotel is close enough to all the sites but far enough off the beaten track to enjoy Venice\u00e2\u20ac\u2122s local restaurants. Take the time to find this hidden jewel; a five star hotel at an affordable cost. Walter and Sandro define \u00e2\u20ac\u0153pride of ownership.\u00e2\u20ac\ufffd\n\nReview 33:\nAs you plan your stay at various unknown hotels, you hope they will meet your expectations. The hotel Al Ponte Mocenigo blows you away--it is fantastic. Well appointed super clean rooms ,a charming breakfast courtyard, easy access, quiet surroundings and great owners--Walter and Sandro--it is a dream come true.\n\nReview 34:\nBeautiful hotel in perfect location. Just far enough from the crowds, but was only a 10-15 minute walk to the thick of things. The room was beautiful and the a/c kept us cool in the Venice heat. Sandro, Walter, and their staff are all very friendly and make this place as warm and inviting as everyone says it is. The breakfast here was the best we had in Italy (i miss the apricot croissants already) I feel fortunate to have stayed here during our honeymoon.\n\nReview 35:\nThis a very beautiful,small,charming hotel!People are doing great job there,all of them..We booked a double superior with canal view but when we arrived we were informed that there was was a problem with the previous guests there,so for 1 night we had to stay in another room.This didn't bother us at all as we felt very welcomed.Our first room(no 8 i think) was big and very beautiful decorated with big bathroom.No view but who cares? ?For the rest 3 nights we moved to our \"original\" room(no 5) facing the small canal.It was slightly smaller(i'm not 100% sure though) but again very clean and well decorated.We even had a small balcony with 2 chairs(although little uncomfortable) where we were siiting enjoying the views.Breakfast was served in the courtyard(weather wise) and we enjoyed it every single day.All in all,it was a great experience and can highly recommend it!This is a very popular hotel indeed and you may have to book months in advance to get a room!\n\nReview 36:\nHotel is clean and simple, in an excellent location with a fantastic staff that was helpful and cared about what they did. Great cappucino too! Plus the bathrooms look new and they have some of the biggest rooms for price. Truly one of the hidden gems of Venice!\n\nReview 37:\nWe visited Al Ponte Mocenigo with a 4yr old and 8yr old, and we thoroughly enjoyed the hotel so much, the kids were eager to spend more time in the hotel than in central Venice on some days. It is equally welcoming to romantic couples, singles and families. Thanks for a memorable holiday, we're all hoping to see the Al Ponte Mocenigo again. Lastly, I have no reservations in recommending the hotel for the funny staff at the desk, the lovely ladies at breakfast who made our kids feel so welcome, thank you all, and the air conditioning which is essential for August.\n\nReview 38:\nAlthough the tourist-heavy Rialto is only about 15 minutes from everywhere in Venice, the Hotel Al Ponte Mocenigo (pronounced Mo-chen-ee-go) is in a wonderful location that is calm and relaxing. There is a lovely, neighborhood \"campo\" or square nearby with more locals than tourists - - hard to find in Venice. The hotel is only a ten-minute, easy walk to the Rialto area through the twist-and-turn passages you only find in Venice. The hotel itself is in a 16th Century building with original terrazzo floors and high, wooden beam ceilings. There are no \"views\" from the rooms, but the central location excellent staff make this a favorite stay in Venice. I found the rooms and bathrooms exceptionally clean for those germ-aphobes out there. I highly recommend this hotel.\n\nReview 39:\nA beautifully restored and decorated 15th century palace. Walter and Sandro are wonderful hosts. Wifi in the rooms, charming courtyard, beautiful furnishings. Well located near the San Stae vaporetto stop in a non-touristy area of Venice. I stayed here for 9 very comfortable days and would stay here again any time.\n\nReview 40:\nMy husband and I had never traveled outside of the US before, do we weren't quite sure what to expect of hotels in Italy. Venice was our first stop and this place really kicked off the beginning of our trip perfectly. We loved our room, and Walter, Sandro, and Oliver were so accommodating. Most of all, we loved the hotel's location! We stated three nights, and each day we would wake up, enjoy breakfast, and then wander the twisting alleys with our camera. We loved exploring the neighborhoods and just getting lost in the atmosphere and beauty of Venice. Amazingly, we didn't even spend much money, as walking around taking pictures is a totally free leisure activity. Should we be so lucky to return to Venice some day, we wouldn't even think of staying anywhere else. We loved the Hotel Al Ponte Mocenigo in every way!\n\nReview 41:\nI found this hotel with the help of TripAdvisor and Venere(--). Reviews indicated that this 2 star hotel (price) is a 4 star experience. The rooms are spacious and well appointed with everything a traveler needs; comfortable beds, excellent linens, airconditioning, etc. The service is personal - you feel like a guest in Walter's house. The breakfast is VERY nice with fresh fruit and juice and nice choice of croissants and cereal and excellent coffee. The highlight of the experience is the setting - behind Chisea San Stae (where the vaporetto stops), down a fun alley (well signed), press the door bell and enter a beautiful palazzo with marble floors, statuary, and art with a canal front entrance and bridge front (note: al ponte) entrance.\n\nReview 42:\nChose this for its good reviews and was not disappointed. The hotel is maintained to a high standard, clean rooms (stayed in annex, rm 31) and very friendly staff. Breakfast was good and set us up for the day. My only complaint was the v firm mattresses and pillows, as mentioned in other reviews. I used the cushion instead of pillows provided. On check out, mentioned this and was told they have soft pillows and mattress toppers available. I should have asked them but didn't bother, if you don't like a firm pillow just ask at reception. Location was perfect for the No. 1 bus and it was a very pleasant area to wander around and had lots of dining options near by.\n\nReview 43:\nThis hotel is wonderful. It is suited in a great location, a few steps from the Gran canal. There was delicious breakfast served in a charming courtyard. Warm and welcoming staff. The rooms are nice and large enough with comfortable bed. Come here, experience here, and you may know why there is nearly 100% recommended.\n\nReview 44:\nThe hotel service began a few months before when we received an e-mail from them giving us several tips about parking and especially about the fastest way to access the the hotel. The location is excellent, the rooms are beautiful and breakfast has few options but is very good and the local is very pleasant. We were very well received by Sandro, he was very helpful throughout our stay. The only thing that we did not like was the height of the pillows (too high) and my wife did not like the mattress. Also, I got a little allergic to dust during my stay.\n\nReview 45:\nMy husband and I cruised the Mediterranean for our honeymoon and we began our trip at Hotel Al Ponte Mocenigo. The hotel was a fabulous was to start! I had never been to Venice and was nervous about finding my way around but the staff was always very responsive to my emails asking a myriad of questions. Our room was very spacious and decorated with such an Old World feel. My husband is a minimalist when it comes to decor, but he also fell in love with our room and the Hotel. The location was perfect for us because the crowds in Venice can be overwhelming and it was nice being slighlty off the beaten path (only by an alley or two). Plus, a vaparetto stop is only a few steps away. We will definitely stay at the Hotel on any return trips to Venice.\n\nReview 46:\nWe stayed 4 nights at this fantastic hotel from 28th February 2011.We stayed in the large beautifully appointed junior suite.Four poster bed,Jacuzzi style bath, small balcony which overlooks the picturesque courtyard.Impressive murano glass chandelier. We were very comfortable in this lovely room, very quiet ,no noise from rest of hotel or outside.The room was kept very clean by the room maid,the bed clothes were turned over every night.The owners Walter and Sandro, very kindly advised us on which local restaurants to go to and booked tables for us.We particularly enjoyed Zucca and also the trattoria opposite Zucca called Al Ponte del Meggio.The latter was very reasonably priced,excellent service and fantastic seafood. The hotel is close to probably the most idyllic of Venice's campos-San Giacomo dell' Orio.we were lucky to be there during Carnivale time when there were live concerts each evening in the square. We are looking forward to returning to Hotel Al ponte Mocenigo in July with our children( i am sure they will be equally impressed!)\n\nReview 47:\nI LOVED this hotel!! We booked two rooms: A quadruple and a triple, which are a rare find in Europe, especially at this price. We booked 16 months in advance, so the anticipation was incredibly high based on all the previous reviews we'd read. It did not disappoint. Granted, the hotel is off the beaten path in Venice, but that is perfect. It is close to a vaporetto stop and really very convenient. Our rooms were immaculate, the decorations were elegant and the bathrooms are as well appointed as any 5 star hotel. I thought breakfast was perfect. Each morning when we stepped out of our rooms, we were greeted with the magnificent smell of fresh baked bread and croissants. Walter, one of the owners, could not have been more charming or helpful. Our only regret was not meeting Sandro as he was on holiday.\n\nReview 48:\nA lovely little hotel, fair enough away from the busy tourist areas, however close enough to walk to the Rialto, San Marco Square and all the other must see places. The hotel is small, around 10 rooms, fantastically decorated to venetian style and the bathroom was as good as any other 4 star hotel we have stayed in. Breakfast was adequate - breads, cereals fresh fruit and coffee of your choice. I would recommend this hotel to anyone travelling to Venice.\n\nReview 49:\nFamily of 4, stayed in the RED Room in main hotel - everything was excellent. Lovely, high-ceiling room, very nice bathroom, quiet area, close to vaporetto. Owners and staff were all supurb. Nice courtyard, nice breakfast. I believe the RED Room to be one of the largest - double bed with 2 twins for teenagers, large wardrobe and desk area. Plenty of room for our 2 nights. Observations: this is a relatively small hotel, so don't expect all the rooms to be large - but they all are nice (we viewed a couple); free Internet station; no particular view; room was warm / hot, but we opened windows at nite. Walter and Sandro were great! There is an Annex Building - but did not visit. Would stay here again, no question.\n\nReview 50:\nStayed for two nights in this lovely little hotel, having been recommended it by friends. We had room 3, which is on the ground floor, near the breakfast room. We thought the noise of breakfast etc may disturb us early in the morning, but it didnt at all. All the staff here were really welcoming, helpful and friendly, and really couldn't do enough for guests. We liked the fact that the hotel is about a minutes walk from the vaporetto stop, very convenient. Breakfasts were amazing - warm croissants - Yum! The only thing I would say is that the matress in the room was REALLY firm - even for those with a prefernce for firm matresses, I would say this was at the limit! But this did not detract form our enjoyment of the stay and hotel. Definitely would go back, and defintiely would recommend. A perfect find.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31927, "query_start_index": 31929, "query_end_index": 31929, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "98%", "inner_docs_start_indices": [176, 738, 1140, 1749, 2491, 2729, 3066, 3346, 3901, 4566, 5499, 6146, 6710, 7411, 8130, 8714, 9117, 9884, 10529, 11415, 12185, 12710, 13052, 13856, 14120, 14501, 15394, 15762, 16785, 17696, 18774, 19564, 20301, 20626, 21099, 22082, 22357, 22939, 23725, 24054, 24891, 25651, 26333, 26666, 27237, 28005, 29075, 29899, 30370, 31102]}
{"id": "2516103", "pid": "2516103", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery disappointed! We have stayed in this hotels numerous times and it only gets worse and worse. We will not return. Children are not allowed in the Club room. we were told \"they are a liability.\" This, I guess is a newer policy and exceptionally prejudicial. Run away, do NOT STAY AT THIS HOTEL!\n\nReview 2:\nI come to LA Ca. and stay at Biltmore in LA. once every 6 months. I made my trip to california the last weekend of September . I must say it was a wonderful experience. From the lobby to the rooms i was impressed as i always am. I love the little shops there... one the older shops were replaced with a new shop ... i believe the store was named Treasurer! Beautiful store, great products, and very helpful service. Its a great addition to the hotel and ideal for tourists like myself to go in and buy suveniers .. I will definitely be stopping in on my next trip.. I would definitely reccomend toursits and visitors to stay at Biltmore it is an overall Wonderful Experience, NO DOUBT! Caroline~ R.\n\nReview 3:\nEverything about this hotel is fine, but the parking needs to be improved. The receptionists are great, but the hotel charges too much for the parking. Overnight parking is about $30 additional. My friend lived there for 2 days and I left my car there end up spending about $60 for just 2 day parking. They dont have any free parking for the guests either living there or just dropping by for dinner.\n\nReview 4:\nWas a little hard to find the Milennium Biltmore at night, but once we did, we found it to be lovely. Feels like an old distinguished hotel. The lobby and other rooms are gorgeous, really. Paid 150 per night (weekday rate), plus 30/night for parking (pretty much the standard for downtown). Our room (called a King Deluxe, I believe) was quite spacious. The decoration was a little spartan perhaps, but still nice. Bathroom was fine, well-appointed, though a little on the small side. I think those that complain about the size, however, are maybe used to newer bigger hotels. We had more room than we needed overall. I guess it's possible that other four stars are nicer, but to us, it felt grand and stylish in an old school sort of way. We loved being right downtown, three blocks from the MOMA, Disney Concert Hall, Music Center, Mark Taper, etc. Would definitely stay there again.\n\nReview 5:\nWe stayed overnight here after our son's graduation and really enjoyed the experience. Reception was quick and easy. Our upgraded room was huge with a large closet and smallish but well equiped bathroom. The bed was comfortable and although they provided ear plugs (great idea...never have seen a hotel do this.) our room was quiet. We found the location convenient and spent a hour or two in LA's Jewelry district which only two blocks away. Breakfast in the hotel dining room was pricey but delicious. The hotel itself is absolutely magnificent. A real treasure to see. We peeked in the ballroom ...what a place for a wedding.. We got a great internet rate and were very pleased with the the overall expereince.\n\nReview 6:\nThe Biltmore is without a doubt a beautiful and historic hotel. My wife and I immediately recognized the lobby, hallway and banquet area from several movies, TV shows and music videos filmed there. There is a true \"old\" Hollywood charm to the hotel and the staff was very friendly. But the perks end there! The room was very outdated, there was a musty smell in the room that never went away, and we quickly discovered why they provide ear plugs\u2026 the pipes clink loudly all through the night! The vent in the bathroom door was caked with dust and dirt, which could have easily been cleaned. Also be warned they advertise a pool, however it is closed to the public because it is no longer in compliance with California\u2019s safety code. They also charge about $40 dollars for parking. I would recommend stopping in to see the hotel\u2019s historic common areas, but staying some place else.\n\nReview 7:\nWe moved here after a disastrous checkin at a dive hotel near downtown. I cannot say enough great things about this hotel. The place is beautiful, the concierge know what impeccable service really means, and the beds are as comfy as home. I needed a late-night snack and the concierge directed me to a nice little store about a block away from the hotel, where I found sandwiches, salads, and much more...all freshly made & reasonably priced. We loved staying here very much, and if we return to L.A., this will be our chosen place to stay.\n\nReview 8:\nThis is a poorly maintained hotel with a gruff staff. I was awakened at 12:15 am by hammering and was told that maintenance was being done on the water system . No apologies were given and the maintenance man suggested i leave .....\n\nReview 9:\nI stayed at the Biltmore for 3 nights during a 3 week West Coast trip. I was able to get some rooms at a good rate online. My stay was nothing less than superb. The central location is probably as good as you can get anywhere in LA. The service, the rooms and the quality of the hotel were outstanding. I, and all my party, sat in the loby at checkout time not wanting to leave. The building is exquisite. We made lots of use of the gym and pool which was included in the tariff. The two rooms we had were large and the beds and pillows were the most comfortable any of us had experienced previously. The bathrooms are little on the small side but nicely appointed. Can't\n\nReview 10:\nI stayed at this Historic hotel for a business meeting and saw lots of history previous guests left behind which was not cleaned. I could not believe not only the lack of cleanliness but the maintenance was not kept up. Duck tape to repair the carpets?\n\nReview 11:\nThis is most terrible hotel we have ever stayed. Even the motel's bathroom is more decent that this one's. The only thing looks good is its lobby. Don't mention its sound insulation the wall is paper thin and the roach is running in the closet. What a nightmare!!! !\n\nReview 12:\nfirst, it took an hour to check into our rooms. i have a family of six. we asked for two rooms next to each other. this was impossible. second. it took hours for them to deliver our bags. literally hours. maybe i didn't tip them enough on my way in for the $32/day parking. next, and my biggest complaint for such a historical hotel, the rooms were dark and appeared to have never been cleaned. the bathroom tiles were tainted black and there were CIGARETTE BUTTS in the corner of a non-smoking room. on top of that, the road noise reached all the way up to the ninth floor and i couldn't fall a sleep because of a party being held in or around the hotel until 2am. i would never recommend this hotel. EVER. unless yyou just want to take a picture in the beautiful lobby.\n\nReview 13:\nI wanted to love this historic hotel. Gorgeous lobby, impressive public spaces overall. But the staff was going through the motions and the rooms.... I had two and both were bad. The first. Overlooking an internal airshaft, was so small that I had to turn sideways to walk from one small window past the be. Pretty worn down and grimy-feeling. Tub moldy and no cell phone reception. It really was a flophouse room with minor amenities. The next room was larger, less dingy, but still was pretty bad. Shower was a cool trickle, street noise loud, carpet was one you would never walk on barefoot. This hotel prompted me to get a flu shot the next day.\n\nReview 14:\nStayed for three nights in July while working for a client up Bunker Hill ($150/night corporate rate for a standard room). Good: + Great historical significance - the artwork, rugs and ornamentation in the common areas is gorgeous + Good sized fitness center & pool - lots of cardio, free weight and universal equipment + Reasonable location - few restaurants nearby Bad/Ugly: + I was in a huge room, but there was very little furniture in the room which made it look quite odd + Given the relatively expensive rack rate, it is unfortunate that they charge you just under $10 for Internet access and $1 for each toll-free phone call you make + I checked out of the hotel very early in the morning - when I asked the bell-boy for a cab, he motioned to a driver that was in an SUV and called him over. It was too early in the morning for me to ask up front what the cost was. Turns out this driver was NOT a registered cab driver and charged $10 over the standard flat rate for cabs between LAX and downtown LA\n\nReview 15:\nI recently stayed at the Biltmore while attending events at the Staple Center. It is an elegant hotel and I enjoyed exploring the building. I was very happy with the service. The staff went out of their way to help with a problem I had. The room was a nice size and very clean. It is a great location for downtown events, but I would not stay there otherwise. I took the subway to Hollywood for an afternoon; there is a stop a block from the hotel. I ate breakfast at Cafe Rossini, a few doors down. It has a great hot breakfast for $5. The food in the hotel is over-priced. I look forward to staying there in the future.\n\nReview 16:\nSimply put---the hotel lobby was nice, but the customer service was poor and I would not recomend staying here. I am an attorney and a frequent business traveler. I booked online with a friends card who wanted to pay for my hotel. When I arrived I was asked for a card for incidentals and I provided my personal card. At check out my personal card was charged and I was advised that the hotel could not charge the card that was provided during online booking. I spoke with Vincent Piro, the General Manager, and was not helpful. He explained that he has been in the hotel industry for years and they have never done that. I explained that I travel often and have never been challenged in this way. I advised him that I would not stay in this hotel again and would not recomend it to others. Further, my internet connection did not work during my entire stay. I need to work and had to leave my room and go to a Starbucks in order to work. Though cheap, this hotel is not worth the money. Please think twice before booking with them.\n\nReview 17:\nA beautiful hotel that takes you back to another era! We stayed here as a large group of 190 people & the staff were friendly and helpful. Rooms are classic and have a great bed for jet lagged light sleepers! Bathroom was a bit small but adequate with nice bath products. The built in wardrobe was huge. We only ate breakfast but that was good too. The one downside was that there is no decent shopping mall nearby. But is there ever in LA?\n\nReview 18:\nThe Hotel was beautiful and the staff were great they could'nt do enough to make you feel welcome. The room was spotless and very big maid service everday and turndown at night two tiny things would be the price of food in the restaurants in the hotel and the street noise but it is not that bad that you can't sleep.The area around the hotel with Pershing Square was just full of homeless people day and night, it is very sad to see this but they never bothered you, but with all the wealth in that city they shold look after them a little better. Back to the hotel, before we went i had read reviews giving out about the staff and the state of the hotel well i certainly could not fault them.Joseph,Elisa and John the cocierge team so helpful and pleasant\n\nReview 19:\nI was not impressed with this hotel, the photos online appealed to us, looking grand and spacious. Unfortunately I found the bedrooms to be dark and dated. We stayed in room 845 and found it smelt of stale cigarettes. I asked housekeeping for room spray but it did not make much difference. The facilities are good, with a swimming pool, gym, steam and sauna room. But I do like bedrooms to have clean carpets. There was also only one mirror in the bedroom, but the lighting was awful to see what you were doing!\n\nReview 20:\nThe Millenium Biltmore is a classic hotel with excellent service and beautiful atmosphere. The guest rooms are immaculate and tastefully appointed, the restaurants superb and the architecture of this hotel make it both a landmark and local treasure. It excludes the glamour and elegance of a bygone era, a Los Angeles that is almost extinct. Very few hotels in the LA area have the history and ambiance of the Biltmore, and it is definitely worth a visit. While downtown LA is not as vibrant as other cities, the Biltmore is within easy walking (yes, walking - in LA!) distance of the major corporate, cultural and tourist sites - and if you don't want to walk, cabs and limos are easily obtained from the staff. The Biltmore is a must-do experience in Los Angeles.\n\nReview 21:\nI recently stayed three nights at the Biltmore in downtown LA while attending a Singapore Math workshop. The Biltmore is a beautiful, classy hotel with lots of history. Much to my surprise, they had a free happy hour on Wednesday night for hotel guests. The beds were great, although walls were a bit thin. There are lots of restaurants in the area. Young people will love Louie's a few blocks away. Parking is ridiculously expensive but behind hotel there are 2 different lots with parking for $10 and $15 per day instead of $45/day.\n\nReview 22:\nAstoundingly beautiful hotel in a mundane, rather drab part of the city. If you can get a deal on a room, take it, but don't order room service or drink at the residents bar, you'll end up re-mortgaging your house. Explore the area to find better, cheaper eating/drinking options. There's a lively Irish pub down the street. My main problem was having to pay $10 a day for what was grossly substandard internet access. They call it \"High Speed\" but it resembled high speed in 1995. Truly dreadful but don't bother complaining, the receptionist will give you that blank look. To sum up, great to sleep in (beds are deliciously comfortable) but check out the locale, it's cheaper outside the hotel. Staff were friendly if not a little detached.\n\nReview 23:\nThe location of this hotel is just perfect. The reception area is fantastic and the staff very friendly. You just feel that this hotel has a long lasting tradition and a lot of history. But that\u00b4s as well the big problem: they did not upgrade the room facilities to todays traveler\u00b4s expectation. The rooms are pretty old, the bath very old. The rooms are very loud as the windows do provide 0 sound protection. You think that the cars and just driving through your room. You better take some noise protection equipment with you. If the Hotel Management would upgrade the rooms I would go there again, without hesitation. Otherwise I rather suggest one of the many modern hotels around the Biltmore.\n\nReview 24:\nStayed here for 3 nights in Nov 2011 and found the staff to be excellent. The girl at the check in was very polite and the conceierge was superb as well. The hotel is located in downtown LA however has easy connections via the Metro. We only used the Metro once to go to Universal Studios and found it a bit dodgy! Would recommend using a taxi. The hotel is very elegant and the rooms were great as well. A smile and a good tip to checkin staff can lead to an upgrade!\n\nReview 25:\nI went to this hotel for professional reasons and I stayed there for 1 week. The staff was not really helpful. My room was disgusting. Used tissues on the floor on my arrival, dusty furniture and curtains, dirty windows ! What a shame for a \"I don't think so\" 4 **** hotel ! Restaurants in the hotel are overpriced. Don't ever, never go to this hotel ! It's a shame to see this in 2007/08 ! If I knew, I would have gone to the Standard Hotel (by far a MUCH better choice for the SAME price !)\n\nReview 26:\nThe hotel lobby and interior are as beautiful as the pictures, it truly looks like a palace. However my room (king size bed) was not that large and as I've found with other Biltmore's - very old. The TV was not a flat screen but one of those old boxes. There was dust everywhere, the bedskirt looked dirty and I was afraid to use the towels they appeared so old. The bathroom is quite small too. Maybe the other rooms are better but I was not impressed - I definetly prefer modern. If you like the older style hotels with an antique feel, you may like this. Also parking is valet only ($40/day) and there was no option to self-park. Internet connection was not great either from my room. I would not stay here again - lots of better options!\n\nReview 27:\nThis hotel is aweful. 1) The hotel is under renovation: Which nobody mentioned upon making a reservation or check in. 2) The staff were deceitful in nature. When I reserved at the desk they mentioned nothing about no hot water. BUT wait, as soon as they swipe my credit card and I sign, The employee goes \"Oh, just so you know there is no hot water\". 3) Its so dead/haunted that when I went up to the 6th floor for the vending machine. It was plugged off with a pile of rust and dirt all over it. 4) As soon as I used the shower there was a massive pile of dust. Suggesting that either no one has used the room for weeks or there actually isn't any sanitary measures being taken with filtering water. This hotel is way past its' good days. No wonder the hotel is so cheap Thank You\n\nReview 28:\nMy girlfriend and I spent two nights at the Biltmore and thought it was a very beautiful hotel whose staff were generally pleasant. The only person who was rude to us was the doorman after checking out....but the same guy had been perfectly pleasant to us on the way in! I can only assume the hotel treats it's staff terribly, as the level of service seems to vary wildly. The area around the hotel IS a bit dodgy, but it's generally safe in the daytime. Besides, you'll need a car to get to all the interesting stuff anyway. The pool is very, very nice. Roman baths-style decor. The bar is great, expensive, but great. Speak to the concierge about the various ghosts in the hotel!\n\nReview 29:\nRecently honeymooned from Australia - we stayed at the Biltmore for 4 nights - and found the experience absolutely breathtaking. Staff were courteous and friendly - and the rooms were generous in size (compared with New York). Very old world Hollywood. If you have to stay downtown LA - look no further than this hotel - the beauty is something to behold. (and home of the Black Dahlia cocktail) Jason\n\nReview 30:\nchecked in at 10:30 PM Saturday. Car line to park. Valet attendants extremley rude, and for 40$ a night. No self parking. Rude forgetful front desk people. Couldn't explain where to find a self park garage. Said \" I'll give you a map\". After checking in and getting keys. I was asked is there anything else? Yeah how about that map! Pershing garage accross the street 13$ My non-smoking room had no smoke only smelled like it. TV looks like it came from Goodwill. Power went out when my wife was blowdrying her hair. Go somewhere else. Just walk through on your way to the Hilton.\n\nReview 31:\nWe stayed at the Millenium because our friends were staying there, but it turned out to be a great choice. The hotel lobby, bars, cafes, lounges were all so spacious and beautiful. Each person who worked there was as nice as could be, from maid to security guard or concierge. The food was excellent there, and we ate at the restaurants more than once, although it was , of course, costly, as is typical for an LA hotel restaurant. Would definitely recommend for a downtown hotel with a lot more personality than usual.\n\nReview 32:\nBroken tiles in the bathroom and tub, horribly dark room with a stench. The hotel is old and run down, looks like they haven't renovated since 1950. The walls are so thin, there were people running and screaming down the hallway all night. Do not stay at place, not worth the money!\n\nReview 33:\nI booked this hotel through Hotwire so I had no idea what I was getting myself into. I looked at the photos and it seemed to be nice, until we got there.... The whole floor (6) smelled like smoke and urine. We went down to the front desk and they moved us to the ninth floor. It was better but not by much. The beds were comfortable and we OK for one night. I later read that this hotel has had many bed bug incidents. I would never recommend this hotel to anyone. Stay away if you want to enjoy your stay in LA.\n\nReview 34:\nI stayed in this hotel in September 2007. Before making a reservation I read all reviews of which many were very contradictory and that made me a little worried. Some people rated the hotel as 'terrible' while the others 'excellent': What's 'dump' for one is a 'lovely place' for another. You can not expect the hotel to be brand new if people have stayed there before you and certainly will after you. Nobody is going to paint the walls after each guest leaves!!! What I'm trying to say is that the reviews are very helpful but at the same time you should not take it as 100% truth. When I checked in with a party of 10 people, the staff was very helpful and we were checked in prompthly. The rooms were big, nicely decorated and very clean. I loved the hotel and would stay here again in a hearbeat!\n\nReview 35:\nWhat a glorious hotel. Art deco with breathtaking murals, grand lobby, fountains and luxurious carpets. Each part of the hotel is simply glorious. It is even more stunning in real life than in the photographs. We had a gorgeous corner room - it was massive with views over the outdoor ice skating rink across the road. Dinner at the Italian restaurant in the hotel was a culinary sensation. Cocktails at the bar with Greg, the cocktail bartender made for an unforgettable evening. Breakfast the next morning in a room surrounded by beautiful murals, was fabulous. Great location - a short taxi ride away from Union station. The only slight criticism I have and I do not hold this against the hotel, as it is such a large hotel is that I had to telephone reception a couple of times to request that our room be made up. However this did not dampen our joy at staying at this absolutely breathtaking hotel. We would not hesitate to stay here again next time we're in LA.\n\nReview 36:\nI wanted to love this hotel. The staff was great upon check-in and the hotel is just beautiful. I love historic places. The room was huge, though it could stand to be updated a bit. I was willing to overlook all of this because the historic details. However, by midnight I was ready to leave. I was traveling alone with my infant son. We both went to sleep early and were awakened constantly between the hours of 10pm-2am. People in the hallway, staff members, random people, etc. The walls were so thin that it sounded like people were right in our room. Yikes. Stay elsewhere and just come over to admire the architecture in the hotel. I am not overly picky, but I won't be staying here again.\n\nReview 37:\nMy friend and I traveled from the east coast to LA for the Grammy awards. We booked a room at the Biltmore since it was the official hotel of the Grammy's. We were worried because of the negative reviews we read on this site. I decided to take the time to write a review because our experience at the Biltmore was fabulous! Check in after our long flight was quick and painless and we were able to upgrade to a club level room for only $50 a night. This allowed us to enjoy a fantastic breakfast every morning and appetizers and drinks each evening in the beautiful lounge. This hotel truly takes you back to another era. The staff was extremely helpful and accommodating. We enjoyed using the workout facilities. There is also a sauna and steam room. We used the beauty salon and were quite satisfied with the services. The food is great in the restaurants as well as room service. Don't miss the bar and the weekend entertainment. Our room was large and well kept. The maid service was impeccable. The bathroom is small, but we found it to be quite adequate. We can't wait to go back!\n\nReview 38:\nI stayed here for a few nights while presenting at a tradeshow at the Convention Center. I didn't use much at the hotel, aside from my actual room. The room itself was large and had plenty of space for us to spread out. Parking at the hotel is pretty expensive, but there is an underground lot across the street at Pershing Square which is much cheaper (about $20/night). Fine place to stay for a few nights, but nothing special.\n\nReview 39:\nThis was a great experience -- beautifully restored hotel - spacious rooms, elegant waiting areas, gorgeous bar, good food (just had breakfast). Great giant photographs all over showing the famous events that took place there - grand balls, the Emmy galas, staircase was scene of a Hitchcock film. The area around it is fascinating -- also historic - there is a landmarks commission that provides a self-guided walking tour that gives a wonderful glimpse of old Los Angeles. Parking is very easy -- underground garage across the street. Personnel was very helpful.\n\nReview 40:\nIts a good 30-60 minutes away from Hollywood, the Grove, Uniervsal Studios, Beverlly Hills, Citadel and Venice Beach. The hotel is very \"posh\" and upper class. The lobby and gym are good but the rooms are outdated. Not a great place to stay as a tourist, I felt unsafe walking around late at night. The front desk was quite rude and unhelpful but the 2 gentlemen working as the conceirge's were fantastic. Not as good as the pictures make it look. They overcharge everything in the hotel... and internet costs $10/day.\n\nReview 41:\nA $40 a night for parking is outragous! They charge for internet access! I was very disappointed not only by these charges, but also for what I consider as being taken advantage of. It is unfair to charge people unreasonable fees when they don't have an other alternative other than never to go back again.\n\nReview 42:\nWent to LA for a conference. Was very happy with the staff. The room was very nice. I used the business center and the fitness center. The food was excellent and would highly recommend.\n\nReview 43:\nThe Biltmore was our final stay on a bus tour with 29 people. We all had very comfortable rooms (no complaints) and the hotel itself is truly beautiful...there are photos showing the grand events that took place back in Hollywood's \"glory days\" and we all enjoyed viewing the big stars of the day...it used to host the Acadamy Awards. The intricate detail of the ceilings and walls is amazing and a true historical treasure...no complaints about the 100 year old elevators because they just add to the hotel's authentic character. Yes, the rooms are not as large as newer hotels, but people need to appreciate this hotel for its beautiful architecture and history (believe me, we are not history buffs but could not help but appreciate the splendor of this hotel). The staff that we dealt with were very professional and we highly recommend this hotel.\n\nReview 44:\nWe stayed there three nights. Was a tremendous experience: the rooms are small and dark, the toilet stinks. The receptionists are rude and the room service is poor. The neighborhood are similar to a skid row and at night I recommend to stay in your room... The good fact is that the building is beautiful.\n\nReview 45:\nMy girlfriends and I stayed @ the Biltmore for the two days and could not wait to leave. The hallways had a unbearable stinch like the carpets and walls had not been cleaned in the last millennium! The room was small, gloomy and dark. The bath room was horrible the sink leeked the bathtub looked like it hadn't been cleaned. This was just an overall horrible experince. I will NEVER EVER stay there again! !\n\nReview 46:\nGorgeous lobby and restaurant/bar area. Pretty pool too to splash around in. Room was huge, and I was on a non-smoking floor.\n\nReview 47:\nThe Biltmore is one of a kind elegant old world ambiance plus. Take your camera the Architecture is worth the stay. An afternoon High Tea is served in all it's glory one the Best afternoon Tea's ever. Stay on the Club Floor great food, treats & beverages. One stay and you will return. Remember this is an old elegant Hotel so don't expect modern rooms or bathrooms. Beds are comfy. You really need to experience the Biltmore\n\nReview 48:\nWe were traveling to LA for a rendez-vous with a brother in town on business. We stayed in different corridors on the 8th floor. As with most grand dame hotels one visits, you pay attention only to the details that matter. The high tea in the Rendezvous Court with the fantasic architecture and bronze staircase, the Roman-styled spa and pool below, and the WPA-era tiling and workmanship in the hallways, foyers and meeting rooms are so worth seeing. The street level bar was great for late night snack and chaser. The hotel could better highlight the old photos of the Oscar ceremonies held there and the hotel connection with the Black Dahlia mystery . One unexplainable was the tremendous noise of moving furniture we experienced above us between approx. 2-4 in the morning, at times ebbing then giving to violent throws. We inquired at checkout after learning my brother in a different corridor heard the same thing, and the hotel staff checked the bookings and the floor above us was entirely vacant they insisted, with only one elderly couple in their 80's on the 10th floor that was on file.\n\nReview 49:\nI stayed here for business & had high expectations. Very disappointed. Yes, the common areas are nostalgic, love all the old photos. Service was mostly good. The room, however, was simply awful. I apparently was one of the unlucky ones who got a small room (heard others at my conference say that their rooms were huge). I wouldn't mind a small room if it was at least a little bit modernized--everything in this room was old. Stained draperies, old built-in wall units that appeared to have been repainted a dozen or so times, a circa 1980's tiny TV. And the bathroom.....Yikes!!! tiny and poorly laid out, moldy tiles, and so small that if the shower curtain is open slightly, the sink fills with water. Not kidding. The sink actually overlaps the tub enclosure. The bed is HARD. Had to sit in a conference all day after my first night, and my back was in spasm. As others have said, the health club is outdated and kind of nasty (although the womens' locker room was quite nice).\n\nReview 50:\nFriends had said...dont stay in downtown! However we were very pleased with your location, hotel itself was lovely! The rooms were a bit dated....good do with redecorating! We tried the sushi restaurant and it was lovely....fresh....not very busy though. The wine etc in the bar was well priced. The concriege were very helpfull! Enjoyed our stay, didnt think LA was that amazing though, would not rush back.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30793, "query_start_index": 30795, "query_end_index": 30795, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 485, 1195, 1607, 2504, 3229, 4122, 4674, 4918, 5601, 5866, 6145, 6929, 7591, 8612, 9246, 10291, 10744, 11514, 12039, 12817, 13364, 14119, 14831, 15312, 15817, 16571, 17365, 18059, 18473, 19066, 19598, 19893, 20418, 21232, 22213, 22921, 24020, 24462, 25039, 25570, 25889, 26087, 26952, 27270, 27691, 27829, 28267, 29379, 30374]}
{"id": "232949", "pid": "232949", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy primary consideration for choosing this hotel was that it seemed easy to find from the train, and it was! It was literally a 5 minute walk tops. But I got SO much more! It's an adorable place, our rooms were immaculate and the bathrooms were a nice size and well appointed. And the service was top notch. The gentleman who checked us in escorted us to our rooms, despite the fact that we only had small overnight bags. They also gave me a couple post card stamps! Breakfast was tasty and a nice variety. If you stay in cold weather like we did, look for the stand just down the main street from the hotel. It's on the left. They sell gelato, but also hot mulled wine to go (vino caldo). BEST 2E I spent on my trip!! OH and YES the church bells will wake you in the morning, so get out of bed and explore Venice! !\n\nReview 2:\nOnce you walk in the door , you feel the calm & peace in this one time monastery. Staff so welcoming and friendly . The garden area was an oasis to come back to and recharge before heading out into those magical streets. Buffet Breakfast excellent . Would Definately return.\n\nReview 3:\nIt took me ages to book a hotel with a location that would be perfect, it turned out to be just that. It was close enough to the bus from the airport, short walk over the bridge, the station and the water bus. We stayed in room 314, good beds, good shower, nice enough view over the gardens. Reception staff in the main were lovely. Hotel staff were helpful, some couldn't speak English but hey we were in Italy so some hand signals had to be used and we all smiled. Tips: Don't pack for a month if you are away for a few days, you have to get your case up and down bridges, make sure you iron everything before you travel, no irons available in venice and pack ear plugs as the bells start at 7.20. It proves to be a great alarm clock so no need to pack one of those either.\n\nReview 4:\nI am sorry but I cannot recommend this hotel. We reserved two rooms, one beautiful and one very depressing! They could not change rooms and could not explain why ther was such a difference in quality. I was told to put my children in the depressing one! Also, the concierge wanted to charge me $10.00 more for a water taxi than I paid when getting one on my own. His commission should come from the taxi service, not his hotel guest! It is unique in its design and convenient for the train, but not the most charming area of Venice, by any means.\n\nReview 5:\nI loved everything about Hotel Abbazia: the friendly and helpful front desk staff, the breakfast, the room and the hotel's convenience to the train station. It's about 5 minutes from the train station and a 3-4 minute walk to the water bus office. I highly recommend this hotel.\n\nReview 6:\nThis hotel was a great find in notoriously-expensive Venice. It's tucked away off of a main street, and was fairly easy to get to from the airport. The rooms were small, but very clean and recently renovated. The hotel had a lot of character since it was a converted monestary. The hotel staff was also nice and helpful. The section of town seemed very touristy, but it was safe and there was a lot of activity. It's proximity to the train station also came in handy as we hopped the train down to Florence. The value of this hotel was certainly good, and I'd reccomend it to anyone looking for a nice hotel in a good location.\n\nReview 7:\nThis hotel is very close to the train station, but thats the only good thing about it. Otherwise its just a motel. Old, ugly rooms, bad lighting, just completely average.\n\nReview 8:\nHelpful staff. Clean place. Close to the railways. Easy access via water ferry everywhere. Nice breakfast.\n\nReview 9:\nI really liked this hotel. My only negative would be the very tacky decor - but that is certainly no deal-breaker. I found the staff to be extremely friendly and helpful - I felt as though they were friends rather than hotel employees. Room was spacious. Hotel very close to the train station, I was worried it might be noisy, but it was not in the least. If you are looking to be near Piazza San Marco, however, this may not be the hotel for you. It is quite a walk (although there are boat services you could take). A walk to the square is a good 20 minutes or so - but the plus to that is exploring the charming little streets of Venice. I had a great time wandering around getting lost among the small streets that open into large piazzas and campos.\n\nReview 10:\nThe hotel is beutiful. Great inner garden for breakfasts, nice rooms, very clean bathrooms (even had a Jacuzzi). HOWEVER, we hardly slept at night, since they refused to open the air conditioning and the room was hot. We opened the windows, but the street was very noisy, even at 04:00 AM due to the central location. Bottom line: A venecian hotel must have A/C, even in May. If they are too cheap and keep the A/C close - skip the hotel.\n\nReview 11:\nThis hotel was a good deal. As many reviewers mentioned, it is clean and very close to the train station. We did not, however, find it very convenient to other places- - although this was partly because we only stayed 2 nights (1 day and a half) in Venice and were still trying to navigate our way around. I actually thought the breakfast was pretty decent. I loved the cappucino machine and the packets of crackers/cookies and nutella to go. It was the only place we stayed with bananas, strangely enough. I also appreciated the hard boiled eggs and croissants. The room was small; there was only a very narrow perimeter around the bed, making the suitcases rather cumbersome. The bathroom was actually quite large-- almost the same size as the bedroom as my boyfriend remarked. The double bed was of course two beds pushed together and my boyfriend found it rather too hard. The staff was friendly and the place was clean and the outdoor garden area was very pleasant for eating breakfast.\n\nReview 12:\nMy husband and I stayed 4 nights at the Abbazia Hotel and this was our first visit ever to Venice, Italy. It was really nice to get off the train and get to the hotel within 5 minutes without any confusion or hassle to locate it (Go left after exiting the train station. Just past the Degli Scalzi bridge which is the first canal bridge you see, on your left is a little 6-foot wide alley that is otherwise known as a street in Venice. Walk down the street and it's on your left). Despite the close proximity to the train station, you'll never hear a train from your room! It's quiet. The 7am bells of the church do wake you up, but it's perfect because your breakfast at the hotel opens at 7:30am & you can get out and sight-see after that! The staff is incredibly friendly, funny, informative, and helpful. I can't say enough good things about all of them. The room is small but well appointed and the bathroom is modern and clean. Venice is incredibly expensive and we felt fortunate to find this fantastic hotel for a good price.\n\nReview 13:\nAlthough this interesting and lovely looking abbey hotel is conveniently located, it is somewhat difficult to find in a narrow alley near the train station at the foot of a bridge. Our room was large, airy with several windows, and decently furnished. The bath was new, clean and comfortably large also. All very clean and the staff was very nice. However, there is no elevator and we were on the third floor with a tight winding staircase. Small inconveniences could be overlooked if the abbey was not pervaded by the inescapable odor of dankness. The problem was only exacerbated by dozens of bottles of overpowering perfumed oil and reed diffusers throughout the abbey. We had to move ours to the hallway and noticed that someone else had done the same thing. I must temper this review by mentioning that I am very sensitive to odors and any type of mold or dankness causes me headaches. Others may not be bothered by this as much as I. The hotel was not at all unclean and was much more reasonably priced than comparably appointed others.\n\nReview 14:\nThe hotel was 10 minutes' walk from the bus station, and we walked everywhere for our 3 days there. The staff were really helpful, humorous and efficient. The building is stunning, full of historical features (a pulpit in the bar/lounge area!). Breakfast was help yourself, plenty of choice, frequently replenished. Hot choc croissants yummy! Shops nearby, good restaurants, Jewish ghetto area, Ca d'Ora art gallery (not sure of spelling!) plenty to explore. Difficult to say how far/long to main tourist attractions, as we wandered and kept getting lost! 127 bells at 7.15 and 8.15 am, as the hotel is joined to a monastery, might be a disadvantage, but then we wanted to be up and about anyway. Otherwise it was very very quiet. Our room looked onto a beautiful garden, which would be lovely to breakfast in, in summer. We had a standard room, which was small, but had a very modern bathroom, nearly as big as the bedroom! We weren't in much, so no problem, but very little storage room if you are touring and have more luggage.\n\nReview 15:\nHotel Abbazia is located within easy walking distance from the train station in a quiet street. We were 2 women traveling, one of whom could not carry her big luggage, even though it was on wheels. Her assistant could not handle all the luggage at once, so it was important to find a good hotel near the train station and on the same side of the canal, as the bridges are very steep. Hotel Abbazia was clean, comfortable and served a nice breakfast. The staff were very helpful and pleasant. The only negative was that they had no lift. However, the staff handled our luggage so it was not a problem. It was a joy to stay there. We would definitely recommend this hotel. Travelers from Michigan\n\nReview 16:\nMy husband and I went on a 16 day vacation through many major cities in Italy. Venice and the Hotel Abbazia were our favorite. Great Location, Quiet, Clean with Beautiful Rooms, Helpful (and funny) Staff. Overall our experience was amazing! We will, without a doubt, return to this hotel.\n\nReview 17:\nWe spent the last two nights of our Italian vacation in Venice at the Hotel Abbazia, and we couldn't have asked for a better place. The room was MASSIVE; we had booked a double superior room, but we ended up with the largest room in the place, which could easily sleep four or five people (it had a HUGE king-sized bed, a daybed, and a single bed, a separate dressing room/closet, and a bathroom through a little entry foyer.) Our only complaint about the room was the dinginess of the decor; everything seemed a bit too old to be completely clean. But the wonderful service we received and the helpful and pleasant staff made that matter very little. We would book this hotel again with NO hesitation.\n\nReview 18:\nThe hotel is definitely in a great location, near to the train station - no bridges to cross while towing your luggage from the train station to the hotel. Mind you - there are steps while crossing bridges. You def want to climb as little bridges as possible while you have luggages with you. There is also a vaporetto stop just 50m or less outside hotel. Makes going around Venice so easy. Hotel is great, breakfast outdoor area is cosy and beautiful. A different feel compared to other hotels I stayed in Italy. Free WIFI is awesome!!! In these modern days, I can say I cant do without wifi... And I also do not wish to pay the horrible mark-up internet prices other hotels are offering. Staff is great too, friendly and polite. They never fail to greet you with smiles day and night. :) Room wise is adequate, big enough for us. Love the chandelier hanging on top of the ceiling.\n\nReview 19:\nStayed at Abbazia after our hols at Lake Garda, very convenient to train station, quiet setting, staff excellent and great breakfast.\n\nReview 20:\nThis hotel has got it all: Great location, steps from the Grand Canal, railway station (but no noise), host of nearby restaurants and Ponte degli Scalzi (one of just three bridges over Grand Canal) giving great walking access to the whole of Venice. Great setting, with peaceful garden and wonderful lounge/bar. Fabio, Mirko and 'Nicholas Cage' lookalike (Barman) gave first class and friendly service. I would highly recommend this hotel - particularly given that it comes in considerably cheaper than many less impressive hotels in Venice. Good sized rooms for Venice with large modern bathroom. Also, bar drinks are cheaper than all but anywhere in Venice. If you fancy a drink at a canal side Osteria with no tourists, recommend one on FMTA Gradenigo Fondamenta (just 100 metres over the bridge from tha Abbazia.\n\nReview 21:\nGreat breakfast! Friendly attentive staff, made our stay very enjoyable. We also valued the restaurant recommendations from staff, they didn't steer us wrong. The location is also central and close to shopping and vaporetto stops. I would definitely stay here again.\n\nReview 22:\nMy wife and i recently spent an extended holiday here after our flight was cancelled due to the bad weather. We had taken our mothers who are 82 and 87, one of which travelled venice in her wheel chair with no problems. The hotel is in a perfect location close to public transport/shops etc. The hotel has a wonderful atmosphere with great character. We booked superior rooms which were lovely. The staff were exceptional and a credit to the hotel, I would return in an instant.\n\nReview 23:\nWe stayed four days at the beginning of September 2005. Two minutes from the train station; one minute from the public boat dock. Immaculate hotel; very friendly and helpful staff; beautiful breakfast garden. Would recommend highly.\n\nReview 24:\nIf you don't want the problem of lugging suitcases through Venice to find your hotel, this is an excellent place to stay. It's all of about five minutes from the rail and eight minutes maximum from the bus station. Easy to find and close to interesting places to eat at, and visit, in the Canareggio area, such as Gheto. Easy walk (or boat ride) to Rialto etc. Quiet location, good breakfast, excellent service, friendly staff. I would certainly stay there again and would recommend it to anyone looking for a three star hotel - it's at the upper end of that band.\n\nReview 25:\nWe stayed at the Abbazia for two nice while we breezed through Venice. What a great choice! The hotel was nostalgic as an old Abbey, complete with pulpit! The front desk clerks were friendly and informative, especially on inexpensive dining advice. The hotel itself was in a great location, being just down the street from the train station. We happily avoided hauling our luggage up and down Venice's many bridges. At first, it was a little hard to find, but look for the sign next to the church outside. (I have good eyes.) Our room was tidy, large and comfortable, it had a view of the little courtyard and birds chirped constantly in the morning. I personally enjoyed the church bells chiming every morning, but I can see how it may annoy others with the close proximity, and therefore volume. But the best part about this hotel was the breakfast. By far the best breakfast in Europe, and so much of it! Fruit, yogurt, meat, cheese, bread and even hot eggs. FANTASTIC coffee and espresso. We ended up taking croissants with us for lunch, too. We really enjoyed our stay at the Abbazia. I will definitely come back again.\n\nReview 26:\nHotel Abbazia Venice - Brilliant Hotel - Great Location Reviewer - Jan, England Four of us have just returned from a three day break in Venice and were so pleased with our choice of Hotel. Warm, comfortable rooms, friendly and helpful service and a very good continental breakfast. Special thanks go to the night attendant for his help when needed. Denis the Bartender is a true professional who serves a bottle of wine with such a flourish and attention to detail that each order feels like a special occasion. We recommend a pleasant hour in the Lounge just for the experience. We would highly recommend this hotel.\n\nReview 27:\nCould not have been happier with my hotel choice! Having a standard room, it was small but bathroom was wonderful and you could have literally eaten off the floors, the place was immaculate. The staff was just wonderful - helpful and friendly. Lovely bar area with very reasonable prices. Stayed five nights before going on a cruise and they had a great setup for getting you to the cruise port. Great location, easy to get to anywhere one would want to go. Great breakfast and close to restaurants. It really was a wonderful experience!\n\nReview 28:\nCentral, comfortable, spacious, affordable3* hotel, converted from a convent. Lots of stairs and no lift so go for 1st or 2nd floor rooms. Easy to get to from bus station with bags! Handy for main water bus routes and station. Good to have a garden. Good size bedroom and bathroom(shower) Help yourself from a not very exciting \"continental\" breakfast choice but good coffee from machine. Friendly and helpful multi-lingual staff. Very popular hotel, must book well in advance. French tourists seem to favour this hotel when we were there. A bit of updating would make this a really good hotel experience.\n\nReview 29:\nWe had a huge room with a queensize bed and also another single bed which we didn't need. The ensuite was also huge. (room 106) The staff were very friendly and helpful, especially Mirko on reception. After our stay we went on the Orient express which departs from Santa Lucia Railway Station. (walking distance) Also close to the 'bus station. And the Vaporetti water 'bus. They have a well maintained garden were we sat in the evenings and drank. The bar is very reasonable 2.50 euro's a drink. It is a converted old monastry and the only negative was that the old bell still rings out the hours starting at 7am.!!!!!!!! (but you got used of it) The high pulpit is still there in the lounge area. Less than 100 euro a night each. Very reasonable in comparison to other hotels in the area. This hotel could easly pass for a 4 star.\n\nReview 30:\nHotel is located 5 minute walk from the train station, easy to find. The desk staff were very helpful and spoke English (my only language) . The room was large and spotless. Breakfast (included in the price) was good. The night manager was very good in making suggestions on where to sight see and how to use the water bus system.. Next time we return to Venice we will stay there. I liked the fact they had free internet as well as wifi\n\nReview 31:\nA fabulous and beautiful hotel in the vicinity of the railway station. We had a small, but nice and clean room facing the peaceful hotel garden. Great, friendly service. You get everywhere by walking or taking a vaporetto. We'll stay here in the future too, that's for sure.\n\nReview 32:\nWe spent three nights in a superior triple room. There were actually four beds and the room can only be described as palatial. It was huge! The staff was friendly and always helpful. After walking into the chaos outside of the Venice train station its amazing that only a few hundred feet away is this oasis of calm down a quiet alley. Right on the edge of the Canareggio, you have quick access to a quieter more authentic portion of Venice yet you are convenient to all the sights and the vaporetti. Our only complaint was that there was mildew (quite a bit) on the shower head. But had we mentioned it I have no doubt that staff would have rushed up to clean it off. Its a great place.\n\nReview 33:\nVery close to train station. Cute room but \"A/C\" would not let you cool the room to a temperature below 27 celsius. The tub had a shower hose. Difficult to use. The staff was very nice. The price for Venice was good so I would recommend.\n\nReview 34:\nPerfect hotel experience in Venice! Located steps from the train station, Santa Lucia (walk out of station, turn left, left on 2nd alley where there is a sign on the wall), hotel is packed with charm and is quiet even though it is less than a minute walking time from vaporetto, restaurants, shopping, schools, etc. Breakfast was good and waitress was cordial and delightful. Desk clerk Alvise gets top ratings for both charm and helpfulness. Would stay there anytime. Rooms beautifully appointed, clean and comfortable.\n\nReview 35:\nOur wonderful trip to Venice was enhanced by our stay at the Abbazia Hotel. We are a group of 5 girlfriends who, when travelling in Europe, like to find a nice clean hotel where we feel safe and comfortable. We found it at the Abbazia. Rooms were small, but very clean, and the hotel staff were wonderful. The hotel manager, Alvise Vianello and his staff, Mirko and Matteo were incredible and went out of their way to see we were happy. The daily breakfast was a nice start to the day and the wait staff were very attentive, making sure we had plenty of coffee and tea. The beds in our rooms were great. Nice and firm and I didn't wake up with a back ache. I would love to have brought mine home with me. The hotel location was very good as well, located very close to the train station, which we used for a day trip, and only a few steps from lively shopping and resturants. All in all, I would readily recommend the Abbazia Hotel for your stay in Venice. Thank you, Alvise and staff, for a great stay in Venice. Shirley Williams\n\nReview 36:\nIdeal situation - close to railway station and waterbus piers. So close to the main transport points, it was amazing to find such a quiet gem (apart from the adjacent church's morning and evening bells). Accommodation - comfortable, though the room's wallpaper (dark red) should have been brighter. The staff were welcoming, friendly, and very helpful, and the breakfast room was right beside the door out to the garden. Eating the day\u00e2\u20ac\u2122s first meal in a secluded garden was the perfect way to start a day of exploring Venice!\n\nReview 37:\nMy husband and I stayed two nights at Hotel Abbazia. The hotel staff was very friendly and welcoming. All of the staff that we interacted with spoke English very well, which was helpful given our limited knowledge of Italian. The room was very clean and spacious. The bathroom in the room was rather large as well. The shower (no tub) was a very good size for my 6\u00e2\u20ac\u21222\u00e2\u20ac\u2122\u00e2\u20ac\u2122 husband. We found the hotel very quiet and a great place to rest and relax. The breakfast provided was continental style (rolls, cereal, yogurt, coffee, etc). We found the breakfast suitable for our needs. The breakfast room was large with enough seating for all guests. We had access to a TV and wireless internet (with no charge) in the room. The hotel was rather close to the train station, which was great when carrying luggage. The hotel is about 30 minutes (walking) to St. Mark's Square and a bit less to the Rialto Bridge. There are a number of places (very close to the hotel) to catch a water taxi to these various locations...making the \"commute\" rather quick. We definitely recommend this hotel for future tourists.\n\nReview 38:\nWe were very happy with the hotel when we spent four days there in May post med cruise. Although we did not ask we were upgraded to a larger room, it was a little on the dark side (ground floor) but far larger than we anticipated. Great bathroom etc. The guys at the front desk were great fun, always ready with a joke and always so helpful. The breakfasts were interesting and we never went hungry. This place was just so handy to everything, we would definately stay there again and will recommend it to our friends.\n\nReview 39:\nWe stayed for a three night break in july. The location is perfect, few minutes walk from the bus stop and the train station, and along a quiet street. The rest of venice is still in walking distance. The room we had was small but clean. We were on floor two with no lift but the staff helped with our suitcases so that wasnt really a problem. The staff were really lovely and very helpful. The nearby church bells were very loud and early but to be fair we were getting up to explore anyway so it wasnt a major issue. The breakfast was pretty basicand the breakfast room a bit tired. The garden area was lovely and quiet for a relax after a hard day walking around Venice. A lovely place to stay and good value for money\n\nReview 40:\nEasy walking from the station. Easy access to water taxis and gondolas. Lots of eating places nearby....a bit cheaper if you dont choose a canal view...and the food is just as good. Staff at the hotel were excellent with our checking in/out, provided info on eating places and means of transport and general advice. Breakfast was great ( as in plentiful ) but not much variety ...still this was a common feature with all our stays at other places in Italy. Rooms were very well laid out ...showers a bit small ...but then again I am not a 140 kg giant , so I fitted ok.\n\nReview 41:\nExtremely friendly service at reception. Spotlessly clean room, though unfortunately not with a view over the lovely courtyard garden. Best selling point is the location, which is easy walking distance from where the airport bus drops you at Piazzale Roma and close to the station (though we could not hear any trains). Hotel itself is lovely with a wonderful bar area with comfy sofas in what was the old chapel. Would definitely stay here again.\n\nReview 42:\nAn elegant and charming hotel. We found the reception staff very friendly and helpful and could not fault the hotel at all. The early morning bells were expected and not unreasonable (they reminded us that others had to be up and about while we could enjoy the comfort of bed for a while longer) The room was far superior to what we expected, having booked a standard room - I only wish we had taken photos. Perhaps we were lucky - we certainly were with the weather - but we intend to return to the Abbazia when we visit Venice again.\n\nReview 43:\nGood location, nice staff very helpfull and polite . Spacious rooms nicely decorated. everything was perfect!\n\nReview 44:\nWhat a great hotel. Just a few hundred metres from the station and bus station down a quiet alleyway. Staff very helpful. Room excellent and rates very reasonable and includes breakfast. One of the best city break hotels we have used. Easy 50m distance access to vaporettos etc Will go there again if we visit Venice again.\n\nReview 45:\nWe kicked off a self planned tour of Italy in Venice. This was our first big trip, and the first time either of us had been outside of America. Not knowing what to expect (or how well we could communicate), the friendly staff at Abbazia was just what we needed. They were incredibly helpful and made sure we got our feet under us and enjoyed our time. The room was simple and elegant, and had everything we needed. A view of the outdoor garden was splendid. The included breakfast was delicious and filling, which helped save some money on munching when out and about. The hotel offers to arrange private shuttle to Murano and tour of one of the glass making facilities. Taking them up on the offer is highly recommended. The only drawback (wasn't one for us, but) could be not being more centrally located. If you're only visiting Venice, that would be a mild concern. We were moving on, so the hotel's location close to the train station and car access was perfect for us.\n\nReview 46:\nWe loved the Abbazia, we had 19 rooms in total (for ourselves and our guests because we were getting married in Venice). The hotel has a lot of character, rooms are clean, well appointed and very nicely decorated. And I really appreciated the mosquito blinds at the windows. The small court yard garden is a lovely touch and hard to find in Venetian hotels. Ask for a room facing the garden. Excellent location for walking or the vaparetto. But the best thing about the hotel are the staff, they are friendly, lively and competent. We will definitely be back and strongly recommend it. In fact we prefered it to the 5 star Molino Stucchi Hilton where we spent our last 2 nights!\n\nReview 47:\nI picked Hotel Abazzia for this trip to Venice because of it's proximity to the Piazalle Roma, where we would pick-up our bus for a Mediterranian cruise. As the other reviews state, the location is great for transportation and shopping. The rooms were good, the bath was modern and very clean. The bells do ring rather loudly in the morning, so don't be surprised. The breakfast was great for a European 3 star hotel. We enjoyed taking it in the garden court. The staff was of great help to us, as our bags did not arrive when we did. They assisted us with multiple calls and personal intervention to get them delivered before we left for our cruise.\n\nReview 48:\nThe staff was kind and very helpful which is very important. Then people are ready to ignore smaller things like lack of cleaning work in the room... Some of the rooms were quite small - we were lucky to have a bigger one. Breakfast could be better organized: now people who wanted to get granola (muesli) had to stay in the same line with those who wanted to get their coffee. The corner is very narrow and tight. Anyway I'd recommend this place very much.\n\nReview 49:\nOur stay at this hotel was memorable. From registering with Fabio and getting the run down on where to go, to the fabulous breakfast and wonderfully hospitable and friendly front desk team of Aluise and Mirko. The nicest people we met on our trip. I would strongly recommend this hotel, which is located steps away form the Venice train station and a block away from the water taxi, but yet quiet. Loved it, loved it and would definitely go back. The monestary bells work us up every morning so we got a jump on the day. It was a great experience. Hope I get back to this lovely place again.\n\nReview 50:\nWe stayed for four nights at the Hotel Abbazia and couldn't have been more impressed. The rooms were huge and very clean, breakfast was wonderful and the staff could not have been more helpful or pleasant. It was very convenient to the ACTV and the train station.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30114, "query_start_index": 30116, "query_end_index": 30116, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 1004, 1290, 2077, 2635, 2925, 3564, 3746, 3864, 4630, 5081, 6085, 7131, 8186, 9229, 9936, 10237, 10952, 11847, 11993, 12822, 13101, 13592, 13837, 14414, 15551, 16181, 16731, 17349, 18194, 18644, 18931, 19631, 19881, 20414, 21457, 21997, 23112, 23643, 24377, 24959, 25419, 25967, 26089, 26425, 27412, 28103, 28766, 29236, 29840]}
{"id": "2514690", "pid": "2514690", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was just one of the many people who were stranded in NYC during the December blizzard of 2010. After trying to book several different hotels, a bell clerk at The Pennsylvania Hotel told us about this hotel. It is ideally located about two blocks from Penn Station right in Little Korea. It was a really great find. The hotel was clean, reasonably priced, the staff very friendly, and the room was equipped with an iHome Ipod Dock and a flat screen LG TV. I would definitely recommend this hotel to all of my friends and to anyone who is looking to stay in the city for a night or even a few nights.\n\nReview 2:\nClean,tidy ,no nonsense budget hotel.Slap ,bang in the middle of Manhattan's Koreatown.I took my son there for his 21st and we both would return anytime.The Empire State building,2 blocks away,seemed touchable from our bedroom window. Myriad choice of Asian restaurants everywhere you looked,everyone we tried was superb and reasonably priced,relatively speaking.I would not recommend it for any one looking for a quiet trip,as the locale is extremely busy 24/7,but it is NYC.\n\nReview 3:\nWe stayed at this hotel with friends for five days. Could not fault it. We picked this hotel for the price and location. was not disappointed. Right behind the Empire State building. walked to all major attractions. Value for money. Rooms are not large but big enough. Very clean and beds are really comfortable. Would recommend and would stay again if i return. Shopping and restuarants all around. Great.\n\nReview 4:\nThis hotel, or at least my room, was much more run-down than it looks in the pictures. I was traveling for work and they could never get their wireless or wired internet to work in my room. So I had to pirate off of local wireless routers. The room is tiny (which is normal for NYC). Free breakfast is not fancy, but saves you buying breakfast each morning. Being in Koreatown was cool. Good food and subways close by. But I will likely not return to this Red Roof Inn.\n\nReview 5:\nHotel manager said: O yeah, we are charging you another $150.- for the kingsize beds and the 4 people. A terrible rip off, while the reservation was already made and paid. He just charged the credit card!! !\n\nReview 6:\nWe stayed here in Feb 08 in room 515. The hotel is in a perfect location and is central to all the sights of New York. Our room was cleaned to perfection everyday and we found the staff to be very helpful. The breakfast room was a bit crowded some mornings but this wasnt too much trouble for us as you can take food out and eat it in your room. The breakfast had everything you could ever want and we even loaded up on bagals for pack lunches some days! The internet didnt work in our room but we did have a million channels on the t.v (perfect for watching sports!) The only thing I would say is that the taxi the hotel arrange to take you back to the airport is over twice the price of any you can hail from the street. My advice would be to check out and grab a taxi on the road, its far far cheaper! Overall this hotel is in a central location, secure and clean. A perfect stay in NYC!\n\nReview 7:\nWe ended up staying at the red roof inn as the hotel we had originally booked became non smoking but had forgotten to let us know despite booking it 8 months previously. Our original hotel booked us into the red roof inn and we were very nervous about moving to another hotel that we had no knowledge of. The gentleman on reception (Mr Rohip???) couldn't have been more helpful he even gave us a discount. The room was very comfortable and had everything we could need for our shopping trip. The room was clean on our and arrival and cleaned daily, all the staff we came into contact with were polite and helpful. The complimentary breakfast was more than adequate and a great start to the day. I have read the other posts about the location but I can honestly say we found no offensive smells at any stage and found the area to be busy, lots of people around, which in turn made us feel safe and secure. The location for shopping and attractions was excellent. We would have no hesitation in recommending this hotel to anyone for the service, location and the cost which was very reasonable.\n\nReview 8:\nThe hallways outside your door all all tiled. I haad one of two rooms right next to the elevator so anytime people came to the elevator and waited they would of course talk and laugh, I can't complain about that, but because there is no carpet the sounds just seem to get louder. i woke up many times from people just talking outside the door. Then there is the incrediably loud ice machine. it was so loud I thought it was right outside my door but I looked and it is on the other side of the floor. I can't imagine how loud it was for the folks with rooms over there. had a shower that drained poorly also. Room was clean but I expect to be able to get a good nights rest and I didn't any of 4 nights I stayed.\n\nReview 9:\nI know that review is a little delayed(!) but just wanted to say what a plesant stay we had at the Red Roof. This was down to the really helpful and friendly staff . Our room was really comfortable, with a big plasma screen (not that you had anytime or even wanted to watch TV!) and a view of the Empire State Building outside our window. The breakfasts were really generous too even if the breakfast lounge was a little small, best to try and get their early. The hotel is situated in the Korean quarter of Manhattan, well worth exploring the resturants around there, and you're not that far away from Macy's and the Empire Site of course. We also had a great taxi ride to JFK on our way back, which was booked directly by the staff.\n\nReview 10:\nOur first trip to the big apple and I was scared booking a hotel online. However I was so plesantly suprised by The Red Roof Inn Manhattan. It was affordable, clean, service was wonderful, they could not have been nicer. The room was a bit small but by New York standards very adaquate. A nice king size bed, dresser, desk, chairs, I didn't feel cramped even after staying a week. Excellent free breakfast every day. Very Clean and everything worked well. I was very pleased and we plan on staying there again. Not far from Macy's department store, sub way or buses. A great vlaue. Save your money and stay at The Red Roof Inn.\n\nReview 11:\nFor $90, I got to stay in a clean room a couple of long blocks from Penn Station in New York City! Of course it was small, but the bathroom was bigger than most in midtown hotels at double the price. Add to this a decent free continental breakfast, an exercise room that was included and open 24/7, and internet and email service for $9.99 a day. There was nothing wrong with this place -- even the staff were nice!\n\nReview 12:\nWe stayed here for 4 nights in May 2009 and had a great time. The location was great - just what we wanted in New York. The hotel is clean, the staff were friendly and helpful. Rooms were an ok size. We had heard that NYC hotel rooms were tiny but ours was ok - a room with 2 double beds. We really didn't spend any time in the hotel apart from to sleep at night. My only complaint would be the noisy ice machine outside our room. The free breakfast is basic with bagels, toast, cereal, coffee, yoghurt, juice, bananas and apples available but was great considering it was FREE. The breakfast room is small though. We got a good price booking through the Applecore website. They also have a deal with a car parking garage a few doors down which was great - we just drove in and left the car till we were ready to go home.\n\nReview 13:\nThe Red Roof Inn is situated in a perfect location in Manhattan. The hotel has spacious, very clean rooms. Staff is friendly and helpful. The complimentary breakfast is far from European standards, but at least there is a breakfast! This hotel is perfect for a city break and offers good value for money.\n\nReview 14:\nWe visited NYC on Sept 5th and 6th, 2009. Positives: 1. Proximity to Empire State (5 mins walk), Proximity to Subway station (2 mins), 2. Decent Location (Korea Town) and we didnt have any problem walking through the neighborhood 3. Friendly staff (front desk and bell hops) - they hold your luggage till you check in and for several hours after you checkout. 4. Good complimentary breakfast, but the breakfast lobby gets crowded. Negatives: 1. The room with 2 beds that we were in was a bit congested for 3 people. 2. The glass door in the restroom is transparent! General: We didnt face any bug problems nor did we have any problem regulating the AC\n\nReview 15:\nStayed for 2 nights with 2 kids, so by the time I showered and realized that the bathtub was backed up, as was the bathrm sink, it was impossible to switch rooms. Kids were sleeping soundly. Disgusting. I paid up front upon checking in, in good faith, but they refused to give me a refund of any kind upon checkout, even though I argued the point. All they offered me was a \"late checkout\" which we could not use, as we had to catch a plane. So they offered to hold our bags for the day, post-checkout, a service they provide anyhow. Ridiculous. Then, to top it off, they ASSURED me that NO MONEY would be deducted from my credit card for the deposit. It was. And it screwed my trip up. They are seriously lacking in the customer service department. You get what you pay for. The rates seem great, but keep this review in mind when booking! FYI, location is not great either. Tiny rooms. Dirty area of town. If I ever go back to nyc, I will be staying at Trump Tower.\n\nReview 16:\nWe just got back from the Red Roof Inn in NYC. We stayed there last year and it was fine so we went again this time. It smells of roach spray which was new, and they apparantly have no service elevator so you usually have to squeeze in with a maid and her cart or a janitor and his junk! I know it's not a fancy hotel but for $239 a night you don't need to have to deal with that. It's OK, room is clean and overall just a place to sleep when you are in the city. The Tudor Hotel seems to be alot nicer for just a little more money, we will go there next time. TIP: feel free to use the rooftop bar at LaQuinta across the street! They are owned by the same company, not that anyone asks you anything when you walk in...it's a nice place to have a beer outside on a pleasant night.\n\nReview 17:\nThe Hotel was perfect for me. The internet cafe was 2 doors down, I was able to buy a Yankee baseball hat just down the corner for a good price. The choices of places to eat were endless. The bellman was very helpful with directions to the Yankee game by subway. Every employee we encountered either in the elevator or at the front desk had a smile and a greeting. I never got the chance to eat breakfast there because I slept in, but fruit vendors are everywhere. It was very hot and humid, but the room was cool and quiet.\n\nReview 18:\nBEWARE this hotel! i booked 13 nights at $152 (after AAA discount). upon checkout, they conveniently increased my nightly rate from $152 to $190 for the last three nights! this was not something i either saw or agreed to - obviously. and it was not a weekend rate hike or anything like that. they're slimy people - DON'T STAY THERE!\n\nReview 19:\nNeeded a place on short notice, the rates were good and other reviews as well. The hotel is on a narrow street in Korea town which was a plus especially if you like sushi. They payed for half our parking in a Central Park Garage less then a block up the street and also offered a very nice continental breakfast.Tha staff was pleasent and the property clean. We had a king size be but the room was \"very small\". Overall it was above average, not necessarly very good.\n\nReview 20:\nWe stayed here on our honeymoon and absolutely loved it. The location was great, breakfast included every morning, nice room, great rate. Have recommended to others to stay here.\n\nReview 21:\nRooms are small but clean. Staff is not very friendly especially the management. Breakfast is very basic. But for the price it is all worth it. The location is amazing and their prices cannot be beat for downtown NY\n\nReview 22:\nI chose the Red Roof Inn Manhattan after getting some information from other reviews. I have often stayed at Red Roof Inns, and had a Loyalty Certificate (free night's stay) which I was (supposed to) be able to use there. We were booked for two nights. Days before my trip, I suffered a serious car accident, and could not go. My girlfriends could still go, so I sent them with a letter stating the events that had occurred, sent my credit card, etc., and thought that it should be honored considering the circumstances. Not only did they not allow use of the certificate, they charged my friends almost DOUBLE the rate of the second night (about $190.00 on a Monday night, original price should have been $102.00) Because my friends were weary from the travel, they did not search out an alternate location. The people at the desk were very rude to them. When I spoke to Red Roof representative directly afterwards, the lady I spoke to was sympathetic, but explained that this particular hotel is franchise owned, so basically, they go by their own rules. Not a customer service oriented property.\n\nReview 23:\nMy husband & I were at the Red Roof Inn for 3 nights in Sept. We were very pleased with the location, our room was ready and we checked in upon arrival at 1pm. Since we came into Penn station we could walk to the hotel, only 2 blocks. Maybe it was the location of our room in the hotel, but it was very quiet and we heard no street noise. We had a king bed, room is small, but that is standard for Manhattan hotels, only there to sleep, bathroom was very clean & well stocked with the necessities. We got a AAA discount and the price was great. Would certainly stay there again and recommend it to friends.\n\nReview 24:\nHad stayed at Red Roof previsously and thought I would give it a go again. The hotel itself is good, handy location, nice rooms and breakfast included which makes for good value. Unfortunately for this hotel it is located next to some 24hour bars which means sleeping is next to impossible - so all value is lost if you can't get a good nights sleep. In addition there seems to be a continuous collection of rubbish on the street from 9pm thru to 4am daily - so again sleeping is impossible due to truck and other noise. We resorted to sleeping with the TV and radio on in an attempt to drown out the noise. The fitness centre is basic at best, with some of the equipment not working and towles not replaced over the weekend. The reception staff are disinterested and don't make for a nice stay. The free breakfast has a good selection, but you will need to get lucky when trying to find a table in what is a very cramped serving area. Unless they can sound proof the rooms, I won't be staying again.\n\nReview 25:\nI booked this hotel and had to cancel again numerous months before the travel date. I cancelled via e-mail and was charged not once but twice for a double room even though I had cancelled and should not have been charged at all. Staff promised all kinds of callbacks and in general were rude and unhelpful. In the end my credit card company refunded me. Not worth the hassle, I will never book anything online again. I particularly would avoid the staff that this hotel employs particularly the manager.\n\nReview 26:\nAfter Search and looking a lot of hotels this was the best in price, location and amenities. The locatios is the best, in mid manhattan, betwen 5th and 6th AVE. near Macys, Manhattan Mall, a lot of restaurants, near Times Sqare and just 1 block from Empire State. Near a Metro Station. and Korea Town is a safe place The room are small, but comfortable, quiet, big bed, with refrigerator, microwave, coffe machine, security box, plasma tv, internet. the bathroom is clean and you have a lot of towels. And if you are lucky you could find a room whit a great view: The empire State building. Its one of a few hotels that bring continental breakfast, and its good, but the room is small, and sometimes you Can't find a table, but you could take the breakfast to your room. The elevators are slow, and sometimes you need a lot of patien. The people in the front desk not always are so nice, but they help you if you ask.\n\nReview 27:\nWe, family 2 adults and 2 teens, stayed there for 4 days/3 nights. Arriving there we got a free room upgarde (w/o request!) so we could have 2 rooms an same floor. Departing we got late check-out w/o any further question. Next to the friendly, helpful staff the best is the location of the hotel, less than 200m away from Empire State Building and almost on the 5th Ave. A great base to explore NY! The hotel is clean, the rooms are large. Rooms next to the ice machines may be noisy. The tiny breakfast room gets croudy after 0900am. Then it may get hard to get a table (eben a chair). Next time in NY I will not hesitate to stay there again.\n\nReview 28:\nI wasn't sure I could find a good, not-so pricey hotel in midtown, during spring break, but I did... Rooms are small but neat, breakfast is plentiful, and the location is fantastic. Two blocks from Penn station, easy walking to Times Square, theaters, Central Park...Now I have a hotel to go to when I visit New York again!\n\nReview 29:\nCalled the hotel as soon as i had news that flights to new york were cancelled. Refused to issue a refund and i had to pay when i am not even in New York. When trying to talk to the staff or manager, they hang up to me before i could finish my sentence. Never seen such rude staff before in my life. Thanks to this hotel my Christmas/New year mood is ruined. I am sure any other hotels in New York is better. Very unreasonable and rude.\n\nReview 30:\nOne month after I checked out and paid in full, I have managed to have the hold placed on my debit card by the Red Roof Hotel removed. I had two rooms booked on two different cards I paid for them both with one card and they maintained a hold for more than the total amount of the two rooms on my other card??? What right do they have to do that?\n\nReview 31:\nI was really surprised at how nice this hotel was given the modest price. The rooms were big relative to other New York hotels. The price was right. The elevators were a little slow and one of them smelled for some reason but our room was nice and seemed pretty quiet. The neighborhood, Korea-Town, seemed really safe (Korea-Town is just a block or two of largely Korean businesses). We liked it and would recommend it for others.\n\nReview 32:\nThe review i'm posting is not about the place, or the cleanliness, or the service...actually i didnt have any problem with all these at all...The review is about the huge amount of money they blocked from my debit card during my stay (almost 1/2 more, from my total charges). Even after 4 weeks from my check out, the amount is still blocked although the manager of the hotel emailed me that it would be updated to my account a week ago...Anyway the hotel is not mentioning it anywhere and all international tourist should be very carefull. This proccess should have been mentioned by the hotel staff from the first day you book in order to help customers estimate their financial needs...\n\nReview 33:\nWe just returned from a 5 day stay at NYMA. The hotel is a great place to be in midtown Manhattan. Very close to subways, with a stop to the west at Broadway/Greeley Sq that connects to Herald Sq and PATH station. Penn Station is 2 blocks west at 32nd and 7th. To the east the subway stop is at 33rd and Park. You can be almost anywhere in the city in 20-30 mins or less. There are many attractions within walking distance(Times Sq, Empire State Bldg, 5th Ave, Macy's, FlatIron district, etc). The rooms were small but clean and quiet, and beds were very comfortable. Free breakfast was a great perk; fruit, oatmeal, boiled eggs, muffins/donuts, yogurt, coffee and juice. There is a decent amount of space to sit and eat also. The location is in Koreatown, which was very crowded at night, but not a problem for us. The hotel staff was courteous, and held our luggage after checkout. If you're looking for a nice, clean, inexpensive place in midtown Manhattan, NYMA is for you.\n\nReview 34:\nMy sister,my daughter and I went for the first time to NYC for my daughters 12th birthday.After a long search for the right hotel at the right price,we chose Nyma. We arrived at 12 noon,and to our surprise,they checked us in immediately ! Lobby area is small,but adequate,with helpful staff and concierge.Elevators smallish as was the room,but it was just enough space for the 3 of us.It was clean,with comfortable beds,and adequate cont.breakfast in the a.m. . Korea town area is safe,and bustling,but we never heard a peep at night in our room. Subway locations at end of street and very close to Macy's,and the Empire State Bldg.Mostly chain restaurants nearby,but several Korean choices on street.Would stay again.\n\nReview 35:\nMy wife and I have stayed here several times. It is very clean, nice rooms, great continental breakfast, excellent location, all for a reasonable price. Experienced no problems whatsoever. Will stay here again.\n\nReview 36:\nVery clean. Great Location. Great Price. Was there Summer 2008 for business, but I would recommend to families as well. Close to Empire State Bldg, Penn Station, Madison Sq. Garden. Staff was great\n\nReview 37:\nAVOID AVOID AVOID There was homeless people crashed in my hallway. 3 of them. When I complained to security they said they do rounds and that there were no homeless people and that I was lying. I have pictures of them, it was disgusting.\n\nReview 38:\nThis is my first review and I'm writing it because we felt so overwhelmingly positive about this place. Admittedly we'd just walked away from the despicable Bowery White House but the Red Roof Inn is awesome, actually awesome. In essence it is just a standard room but the service is friendly, the room is comfortable and very clean and, for the price/location (just over $100) what more could you want? It's in the lower part of midtown, our room looked smack onto the Empire State, an incredible view, and easily accessible to everywhere in Manhattan. I can't big this place up enough. Unless your budget allows you to stay in one of the more 'special' places, you couldn't do much better than the Red Roof Inn.\n\nReview 39:\nMy husband and I went on our 2nd wedding anniversary trip to NY. We wanted to see all of the sites in 3 days and we did see a TON! This hotel was centrally located only blocks from Times Square, and was the best value! We requested a room high enough and facing the Empire State (only one block over) the view was fantastic! The room was BIG (especially for NYC) and had everything we needed. We felt safe as well. I would go to this hotel again for the bargain!\n\nReview 40:\nI had a confirmation number of W841212-BS for our stay at red roof inn for 10th - 13th of April for 3 room. When we arrived to the hotel for check in, we are informed that our reservation was cancelled ! without any mail or warning ! and there is no available rooms to us. The front office clerk tried to help us and managed a terrible room at La quinta to me, send one of our guy to Ramada and then gived to him again a room with different price at Red Roof Inn, and send the other one to a totally different hotel ! Our Manhattan visit returned to a nightmare. Additionally the rooms are 2/3 sizes of the picture shown at their internet pages, if you have two international luggage you will have a troubles\n\nReview 41:\nAs always I was totally satisfied with my stay at Red Roof/ Manhattan. I requested a room facing the street and although it can be a bit loud due to traffic late at night, I always request a room facing the street to enjoy the \"view.\" I arrived hours prior to check-in time and was given a key to my room. The room was very neat and clean. If you ever need anything for your room just ask one of the housekeepers; they are quite friendly and helpful! This stay was my first time trying the breakfast buffet. The bagels and donuts were fresh and I was glad I stopped in for a quick snack. I have been staying here for years and have yet to be disappointed!\n\nReview 42:\nI live in Canada and was visiting NYC , stayed there for 5 nights starting Sept. 2, 2007. Since I had asked for the best view possible they gave me the top floor (Room 1702) with great views of the Empire State Bldg, and the Chrysler Bldg roof. It was clean, comfortable, newly renovated, and had all the amenities you would expect for a hotel in that price range. I had compared it with other NYC hotels, and I wasn't disappointed. The included breakfast was good, with free newspapers to read each morning. I loved the location, ate at good korean restaurants on that street, and it was only a short walk to the subway, bus, Macy's, and the Manhattan mall, with easy access to everywhere. The hotel only has a few rooms on each floor. The only negative was that there was a noisy mechanical device in the hallway across from the elevator that I could hear in my bedroom. All in all though, I recommend this hotel, and will stay here again.\n\nReview 43:\nSpent one night with friends, small room, staff was helpful, beds were comfortable...short walk to shopping, short cab ride to time square. Worth it.\n\nReview 44:\nI stayed at this hotel regularly for business trips. NO LONGER. I just discovered bed bugs when I stayed this month (July 2009). DO NOT STAY IN THIS HOTEL - BED BUGS!!!!!!!!!!! !\n\nReview 45:\nStayed three nights at the nyma and had a superb time. The hotel was clean, the room was well kept and new, the staff was friendly and helpful, the free breakfast was fresh and replenished frequently. The hotel has an excellent location - 15 minute walk to Times Square and 20 minute walk to Grand Central. We didn't stop the whole time we were in New York and the hotel simply made everything easier and more enjoyable.\n\nReview 46:\nWe had 4 nights in NYC. Never having been there before just took a stab in the dark over the Internet. We were very pleasantly surprised by the hotel considering its low star rating. Staff were very friendly and helpful. Gave us toothbrushes and toothpaste when our luggage was 24 hours behind us. They directed us to a sister hotel across the road for free Internet use when our in room service didn't work. Great location - so close to everything. Breakfast was good but often very crowded. But didn't really go to NYC to waste too much time eating breakfast anyway.\n\nReview 47:\nI was suppose to stay here on May 9th but my flight was cancelled once for mechanical and once for weather on the same day. I could not make to New York at all. This hotel refused to give me my refund for confirming the room even though these circumstances were out of my control. I have complained to the manager only to receive the \"Too Bad\" attitude. I am now being charged on my credit card for services not rendered. I would not recommend this hotel to anyone.\n\nReview 48:\nThe room was small, as expected, but very clean and pretty quiet. The beds were fairly comfy, but the pillows were like bricks. Don't expect much from breakfast, there are not any hot items, just bread, bagels, oatmeal, cereal, and yogurt. There is coffee, tea, and juice, as well, but only during breakfast. The service was sub-par. There is no business center, so if you have to print out boarding passes, forget it. Also, the staff did not give us any directions to our room or make any mention of the fact that there was a bar or fitness center. Housekeeping was good, however, they often only gave us 1 fresh towel to replace the 2 that they took away. Overall it was a good home base, but next time I would stay somewhere different. There is a fantastic Parisian bakery right next door, Paris Baguette, with delicious pastries and deserts. The subway entrance is at the end of the street and the hotel is an easy walk to Herald Square (Macy's) and the Empire State building.\n\nReview 49:\nAwoken at 4:30AM with vulgar language and heated arguement with threats of killing someone in the hallway. When I attempted to call the front desk for help, I found the phone next to the bed to be dead. I called the front desk long distance from my cell phone and asked for help. No one ever came and we were too scared to leave the room. This went on for over an hour when finally the fight calmed down. When I went to check out and spoke with the front desk the best they could say was that they were sorry my stay was interupted. Obviously, this must not be an uncommon occurance here. I would not considere this place for anyone travelling with children or not of strong heart.\n\nReview 50:\nMy friend and I stayed a total of 7 nights at the hotel and loved everything about it. We expecially liked the location and the wonderful staff. Our room was nicely furnished and looked like it had been recently remodeled. Kermani, the counter man was really helpful and made sure our stay was pleasant. The on site bar and continenial breakfast was a great addition to our stay.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29311, "query_start_index": 29313, "query_end_index": 29313, "truncation_seperator": "... 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{"id": "2514724", "pid": "2514724", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy three girlfriends and I stayed here over labor day weekend. We picked this hotel because it would accomodate all of us comfortably. I will start with the good parts: The rooms are VERY spacious and the staff (well just one concierge in particular) was very helpful. Bad: although spacious, the rooms were dirty and majorly outdated. The carpet was grungy, the fridge smelled of rubbish, the television had white dots floating accross the screen, the dressers wouldn't open and the plastic coating was peeling off and dirty. Our view was of some poor people's apartment building next door(poor because of us feeling like we were constatly staring at them). The location is alright-not great. The hotel restaurant was closed indefinetly. I didn't want to walk the halls late at night for fear of what would be around the next corner. The gym is ill-equipped and outdated. They didn't give us pillows or sheets for the pullout couch and when we asked to have bedding brought up they brought two top sheets and no pillows. Then I called and asked to bring some extra pillows and we were brought ONE.\n\nReview 2:\nwe stayed at the eastgate hotel in new york and the rooms are small but nice the price is good but be very careful i recived the bill after my stay and paid with my charge . when i returen home i recived a call that we went over our limit on our charge card .i called the bank and it turns out that the hotel put in a charge higher than what the bill stated . you would think that the bill which stated paid by visa was what was sent to the bank . well i guess after you leave they must spin a wheel and see what they will charge after you check out im not happy with what they did .\n\nReview 3:\nWe stayed for 6 nights, the staff was very accomodating but the whole building looked tired and for the price it was NOT good value. The room and especially toilets would probably passed muster in the 1970's. grubby looking think next time we will stay in a recognised hotel chain.\n\nReview 4:\nWe booked this hotel at the last minute because another hotel that I'd booked using hotels.com looked like it was going out of business (long story). We wanted a suite since we have three teenagers and wanted to be in mid-town and walking distance to Times Square, Grand Central, etc. This little gem worked out beautifully for us! The room was huge and clean and bright and wondderful. Since we were only there two days and one night there wasn't need for the kithcen but I can imagine it would have been useful for a longer stay. We had to wait several hours before checking in so we were able to leave our bags with the bell captain and went out and explored. We were on the 20th (?) floor and the kids loved the view! Two huge bedrooms (one with double/double and the other with two twins), two bathrooms, a HUGE living room with dining area, sleeper sofa, TV and desk, and a good sized kitchen. Great value. Great location.\n\nReview 5:\nStayed here based on reviews on Tripadvisor and all I can say is this hotel is a dump. Not surprising since hotel standards in NY are different from any other city in the world. A 5 star is actually a 3 star, a 4 star is a 2 etc. So, since this hotel is a 2.5 it is actually a .5 which makes sense because that is exactly what it is. Picture a really bad bachelor pad with mismatched furniture clunky light fixtures a TV that has horrible reception a layer of dust on the vanity light in bathroom. The only good thing about this room was the fact that the shower worked very well, it drained properly and the water pressure was good. That's all that was good.\n\nReview 6:\nThe hotel is run down, location is good, staff was very unprofessional, and they charged me 500 USD instead of 149 USD pr night, the rate that was confirmed when I booked. When I conplained they said they where sorry,and it was an obvious mistake, but that they couldn't do anything about it. Never ever stay at this hotel...\n\nReview 7:\nI reserved two nights online through the hotel's website, affinia.com. I intentionally booked REFUNDABLE rooms, as they were the same price and my plans were a bit up in the air. Three days later things changed, and when I called to cancel...no luck. My reservation in their system was NONREFUNDABLE. I was unable to cancel. This may be a fine hotel (I won't know because I can't go! ), but I would suggest calling to make your reservation. Or at least thoroughly read your email confirmation (which I should have done sooner) right away to avoid the bait and switch.\n\nReview 8:\nits like a extended stay america. the rooms are quite the same. view is nothing to write home about. too expensive for what it offers\n\nReview 9:\nWe stayed in a two bedroom suite, with a separate living / dining room, and a small kitchen for $259 + taxes. As others have said, the decor is tired, and the kitchen units etc. aren't of the best quality, but at this price we were very happy. Everything was reasonably clean, we had new mattresses on the beds, and it's only 10 mins (max) walk south of the Chrysler building. Felt like a great base for our first trip to New York. Two local supermarkets, and a McD on the corner meant that eating cheaply and quickly was an easy option too. Having never been to Manhatten before, everything else cost a fortune, so this was a good compromise.\n\nReview 10:\ni was disapionted with the eastgate tower, the suite i stayed in was spacious but VERY outdated, the lobby was very nice, but small, also the fitness center had minimal offerings and needless to say was very small, i would not recommend this hotel unless you are on a tight budget and need to stay there\n\nReview 11:\nWe traveled to NYC for NYU graduation. I booked it in January for the May visit and got the most incredible price ever for a 2 bedroom suite for 5 people. We were there for 5 nights and were all comfortable and happy. Yes, the decor is from the '80's but it is very well-kept and who cares when you don't live there permanently? Great location and fabulous service, especially from the bell staff (Jerry was the best). My husband has a mobility scooter and we had no problems at all with accessibility. We will stay there again and recommend to our friends.\n\nReview 12:\nI stayed at this hotel this weekend and it was really gross..YOU pay $325 for a room and you get MOLD, Dirt, someone else's hair all over the sheets, fruit flies and ANTS....ants all the over the room!!! yes there was no bed bugs that i saw, but ants crawling over all the walls and rugs. The shower curtain was so old, it was prob from the 80s!! and the showerhead, omg that thing wasnever cleaned. Sorry but i would NEVER stay there again. The manager was very nice and apologized and compensated us for the ant infestation...but really all that money you are taking in, u cant get a 10$ shower curtain?\n\nReview 13:\nThis place was a complete dump! The staff was extremely unhelpful and when we got up to our two suites it looked like a train wreck. Everything was dirty and outdated. There was a 6 inch roach on the bathroom floor and a used razor right next to it. It was so gross that we called every other hotel in Manhattan but due to a major conference in town was unable to get a room. We literally almost paid 1300 to go over to the Ritz that is how bad it was. Then to top it off, when we got our car back from the valet the entire right rear quarter panel was dented in and smashed. This place is a complete joke and should be burned to the ground. I would never ever ever stay in this place again. I would rather sleep on a bench in central park then to step foot in this dump again. If you google the word \"DUMP\" this place would come up.\n\nReview 14:\nFirst of all...when I made my reservation they charged my credit card on a refundable room. Then when I checked out, they charged it again. Then when they credited back for the first charge, they gave the credit to my sister's card instead of mine. When I called to straighten the situtation out, I was told \"that if I can't get the money from your sister, I am not going to eat it\". They took no blame for their mistake and have a very poor business practice. The GM was very rude and needs to take customer service classes. It was there mistake, and they could care less. I will never stay there again for that reason, and not to mention that it is very dirty!!! !\n\nReview 15:\nI booked this place based on the many reviews. I had request a quiet room, but got a room on a low floor facing the street and the room looked old. I could hear people's conversations out on the street, which means I could hear everything else going on outside. Not good if you're a light sleeper. Secondly there was a industrial fan in my room. It looked like the carpet was just cleaned and not completely dry yet. I voiced my concerns about the carpet and the street noise and I was told that there would not be any quiet rooms available for a couple of days. The next day I made alternative arrangements and went to check out. At this point the manager offers me an upgrade to a quieter room, available straight away. So why wasn't this made available when I first complained but only when I wanted to checkout? I stayed there one night but due to my early check out I was charged for 3 nights. Unfortunately, my experience in this hotel was not a good one.\n\nReview 16:\nThis was the perfect hotel for our early March visit to Manhattan with my husband and I, teenage daughter and her friend. Got a two bedroom/two bath for less than most moderate standard hotel rooms with a special on their website. The living room was spacious and also included a sofa bed which we didn't use. Full kitchen, nice sized bedrooms and two small bathrooms. Walking distance to many restaurants and short walk to Grand Central. Bell service was good for storing luggage and arranging airport transport. Would not hesitate to visit again. Not the place if you want a swanky hotel with a big lobby/bar/restaurant, but great for families or budget travelers.\n\nReview 17:\nOur stay was positive overall. Nice rooms and walking distance to most things. Room could use some upgrades but for the price you can't complain. Stores very near by as well. Booked hotel over 3 months in advance and asked for a high lvl room. but when we arrived we were given only a room on the 3rd floor. Unacceptable seeing as how i booked months and months in advance because of this one request. Other then that our stay was good. Don't expect a 5 star hotel and Eastgate will serve you well\n\nReview 18:\nOur 2 BR suite at the Eastgate Tower was enormous. Two bedrooms, two bathrooms, huge living room, dining area for six, and a small kitchen with all appliances, including microwave and dishwasher. The furniture was comfortable, and each bedroom had a television, which was great for the kids. The finishes are a little tired: tear in the carpet, dingy tiles in the bathrooms, no lobby to speak of, but that is a trade-off worth making for the size of the rooms. Our upstairs neighbors had a party at 3:00 a.m., which the night staff addressed promptly and effectively. My only gripe is that the room rate I booked was not what I was charged. Although the rate on the Affinia website said the rate was good for four people, they charged us $40 per day extra for one child over 12. I called the central office to complain, and got nowhere because the rate had expired and they allegedly couldn't retrieve the terms and conditions. But even with the extra charge, it was still an amazing deal at $249/night. We would stay again, but would be sure to get confirmation of the rate.\n\nReview 19:\nThere are a lot of pros and cons... Pros: - Great location - Incredibly large studios (larger than my sister-in-laws 1BD Manhattan apt) - Reasonably priced (Great for the area) - Quiet, off-main-street Cons: - Bed as hard as plank wood, did not personally sleep well. - Did not take a shower because the bathroom was old and dirty (only stayed one night) - Old, needs a lot of renovation - Reception staff unfriendly - Valet told us $8.95 for an overnight then charged us $35 for \"special event\" rating (special event being us using the hotel) - Reception messed up the charges on our room and got rude when we asked for a refund on non-purchased items (such as internet, movies, etc) My husband and I would only stay here again because it is just a few blocks from family... other than that, we would find somewhere a bit nicer. I would recommend this hotel, however, be warned of the cons... I'm big on comfortable beds, and this just didn't have it!\n\nReview 20:\nFriendly staff help improve this place but it's still not worth the money, even for NY. We paid over $300 a night and I wish I'd paid another $100 for something more decent as this place is old, maximum 3* and disappointing. The rooms were very noisy - I know it's NYC but the windows when closed were letting in the noise almost as much as when they were open. The rooms are big and you do get a tiny kickenette, but it's all very tired and worn down. Very disappointed and won't go back again.\n\nReview 21:\nWe were on the top floor - 25E. It's a large \"suite\" - queen sized bed - in a large room with ensuite bath/shower & toilet. There is a kitchenette off the main room, and a sofa bed which makes up into a quite comfortable double bed. The hotel is showing its age! Carpets and general decor are grubby. When we were there (4th.to 8th. July) the restaurant was closed for renovations. Not a big problem for us as we intended eating out anyway. Located on East 39th Street, the location is quite good. Maybe a 15 minute walk to Time Square. Accommodation in NY is ridiculously expensive - so we paid 4 star prices for this 2 star accommodation.\n\nReview 22:\nThis Hotel was great. The location was close to everything yet, away from the hustle and business of the city. It was safe, somewhat quiet and the rooms were spacious enough for three adults and our Shih Tzu dog to stay comfortably. The front desk personnel were very friendly and helpful. We were there Christmas during the Great Blizzard of 2010 and experience no problems. We would recommend this hotel to anyone and would stay there again on our next trip.\n\nReview 23:\nI booked this hotel through Quickbook.com at a great price. After reading reviews, I picked this hotel based on price, nice staff, and thought I could handle an older room as long as it's clean. When we arrived, the staff was very nice. Our room had mold in the bathroom and the bedding/ furniture were out dated. The mattress on the bed was nothing but springs (room 16 c). We were moved to room 17 c, which was a little better. Again the staff was nice, location was ok. I think it's worth paying more for a smaller, up to date room, that's closer to everything. If you are on a very tight budget and can deal with an old room, maybe this will work for you.\n\nReview 24:\nI just returned from a long weekend in NYC. This is my 3rd Affinia hotel in the city - and the Eastgate Towers was a wonderful place to stay. The room was huge (we had 3 closets), dining table/desk & kitchen in addition to pull-out sleeper sofa and queen sized bed. Everything was clean and tidy. Like the other reviews stated, it's not the Ritz - but for a great place to stay, in a nice, accessible neighborhood, with excellent, friendly service, the Eastgate Towers did not disappoint. When Affinia decides to remodel this place, it will be beyond awesome.\n\nReview 25:\nMy family and I spent Spring Break (March 2011) in NYC and stayed at this hotel. The area is quiet and safe, and easy walking distance to Grand Central Terminal. There are also affordable restaurants and markets in a two-block distance. The hotel itself is not extravagant by any means, but is clean, comfortable, and has a very friendly staff. Our room had a full-size refrigerator and small kitchen, so we were able to save on not having to dine out for every meal. If you're in New York City on a budget, Eastgate Tower is certainly worth considering.\n\nReview 26:\nMy Friend and I stayed here because it's one of the few places in NYC that offers 2 beds and a kitchen. We arrived on Saturday expecting 2 beds since we had our half marathon race on Sunday morning. I had to reserve the room weeks in advance with a credit card (that was charged) and was allowed no modifications or cancellations for the rate. We arrived and the room had one bed. We complained and they said they would give a complimentary roll away bed or would make up the sofa bed. They had no other rooms available. We called corporate, they are an Affina Hotel. They couldn't help us since all their other properties were also full. They moved us the next day to a room with 2 beds and offered free parking. When we checked out they tried to give free parking for only one day. Manager wouldn't even come out and speak with us. The area was great a lot of restaurants within walking distance. Would definitely not return or recommend.\n\nReview 27:\nWe are a family of 4 including 1 teenager, and 1 pre-teen, and we stayed in The Eastagte Tower for 7 nights in January of 2009. Our room was exactly as represented, a clean junior suite with lots of space, including a full kitchen. The hotel location is superb, 20 min walk to Times Sqare, 10 min to Grand Central Station for train or subway, 5 min to the East River at the United Nations. The hotel bar and restaurant were closed for rennovations, but there were listings in the room of local deli's and restaurants that delivered in. There is a 24 hr market and drugstore on the corner of the block, and Dunkin Donuts, McDonalds, Abitino's Pizza and the friendly and cheap Frontier Diner are 5 min away. In addition the hotel staff were very helpfull with suggestions for other restaurants and travel tips. Upon checkout our bill was exactly as agreed with no surprises.\n\nReview 28:\nWe stayed 3 nights at Eastgate Tower from 2nd June 08. We loved it. The best location, safe, even for walking out on an evening. Just around the corner from Grand Central Station! We stayed in a studio. Ok the funiture is a little dated but the room was spotless and clean towels, toiletries and coffee replaced as soon a we used them. Great to have little kitchen, table etc. Our only regret was not asking for a higher floor. We were on the 7th but better views from higher up. The reception staff were very helpful and welcoming. They gladly helped us with any information we required. Used internet in lobby. We would recommend it to anyone and would use it again next time.\n\nReview 29:\nThe room was much larger than NYC standard, no claustrophobia. Fixtures were old but in fine shape, and I very much like having a mini-kitchen for breakfast and midnight snack. The bed itself was below average in comfort (also true when I stayed at the Beekman Hotel sister property). The location is several blocks from the nearest subway entrance.\n\nReview 30:\nWe loved the 2 bed rooms and privacy of 2 bath rooms. Suite is very big, even for 5 of us. Only thing, there are only 3 comfy seats to watch TV. The suite can really do with another couch. Cost for wireless internet is a rip off but fortunately there are other free wireless networks that you can receive. Price pretty expensive, but hey, this is New York. No hidden costs upon check out. Convenient location & we felt safe walking around in the evening.\n\nReview 31:\nExcellent location for our short trip, especially with a 12 and 10 year old who don't like walking! close too small convenience stores and cafe/restaurants. Using subway was easy as it is not too far away from Grand Central station thus making it easy to get to tourist attractions. Staff were helpful especially the irish doorman (apologies if this is wrong title). Good facillities within room especially easy for catering for breakfast. Would stay again, hopefully for a longer vacation.\n\nReview 32:\nThis is a great hotel to stay in while in New York. The rooms are very spacious, which is unusual for one of the less expensive hotels in New York. The rooms are clean and have walk in closets!! The kitchen includes a fridge which is handy for hot NY weather, but we didn't use it to cook. The location is good, only 15 minutes walk from Times Square and 5 minutes from Grand Central subway station. The staff were friendly and helpful.\n\nReview 33:\nDon't stay at Eastgate if you have a choice and if you booked it already, make sure you have a copy of your confirmation. In my experience, my reservation was changed from a 2 bedrooms suite to a junior 2 beds. I had to go online and print out the reservation to prove it. After they finally got me the 2 bedrooms suite, it was on the 13th floor. Bad sign! After I got out of the elevator, pungent curry smell just overwhelmed me. Should have just went downstairs and cancelled the room. But, I thought maybe the smell would be gone once the hotel cleans it. Nope, the smell lingered and after one night, I was DONE. Checked out and cancelled the rest of the reservation. Can you believe it, the hotel staff didn't even seem surprised. They knew!! And the front desk lady didn't even bother to apologize for it. Unbelievable. Terrible experience. Don't stay at Eastgate Tower unless you can tolerate bad customer service, smelly floor and smelly room.\n\nReview 34:\nBack to the Eastgate yet again. The accommodations are clean, safe and very roomy Even the pull out sofa bed is pretty comfy and that's unusual. Having the kitchen is great. It means you don't have to eat 3 meals a day out if you want to save a few dollars. It's also nice to be able to bring home leftovers from restaurants if you like to do that. It's not the most trendy or fancy Hotel but it certainly meets my needs. If it didn't, I wouldn't return again and again. I'll be back.\n\nReview 35:\nThe excellence of this hotel starts with the General Manager Mr. Drepaul. We were thrilled with a very spacious suite and spent fourteen nights there. The living area was large and included a desk, TV and sofa bed (where I had a cousin stop over one night). Also an open plan kitchenette and an adjacent dining table. The bedroom had two Queen sized beds, lots of storage space and one and a half bathrooms. The hotel is extremely well located to all transport. Buses along Third Ave. A couple of blocks toward Grand Central Station there were buses to take you along Madison Ave or across town to the Lincoln Center was easy. Buy a Bus Pass the convenient way to hop around. The underground trains worked well for us to many locations and great restaurants including Soho. I'm not hesitating in recommending friends to this hotel.\n\nReview 36:\nI stayed in this hotel during the cold spell in February 2006. The room (Junior Deluxe suite)was always cleaned every day, and extremely comfortable. The staff were exceedingly friendly and helpful, and the location is perfect for the visitor who requires a peaceful area to return to whilst still being within walking distance of the main areas of interest. I will be returning to this hotel when next in New York, and would recommend this establishment to any visitor.\n\nReview 37:\nWe discovered the Eastgate Tower Hotel in February 2009 and booked to stay there again last week. We were once again thrilled with our stay and can't imagine staying anywhere else in new York. Travelling with two teenagers, we booked a two bedroom suite and got what can only be described as an apartment - two huge bedrooms, one with a big double bed and the other with two double beds, two bath/shower rooms, a massive lounge with sofa and chairs as well as a dining table and chairs, TVs in both bedrooms and the lounge and a fully fitted kitchen. So much space and only a few blocks from Grand Central Station and the ESB. There are plenty of good diners close by on 3rd Ave as well as a couple of supermarkets if you want to stock your fridge and eat or snack in. The staff were super polite and helpful and we got a great rate by booking direct.\n\nReview 38:\nFriendly staff (Carole especially), good size studio room with handy kitchenette and very comfortable. Only 2 blocks from Grand Central Station, and one street away from a well stocked (for New York) Supermarket. Plenty of eateries close-by. After one night we were moved from 3rd floor to the 21st floor, with lovely views of skyscrapers through the clouds.\n\nReview 39:\nkeeping it simple: location: great price: good room: massive! as a suite comes with a kitchen so were \"cooked\" for ourselves and did not much the rest of the time. am looking at deals to go back again. was surprised to find such a large room in manhatten at that price.\n\nReview 40:\nFriendly staff, great location, close to everything and easy access to the entire island. The studio was perfect and the price is so just! I loved it and will be back, for sure.\n\nReview 41:\nI have stayed with the other Affinia hotels and have always had a great experience. I was expecting the same level of rooms as the other hotels. Let me first say that the Eastgate Tower's staff was courteous, professional and extremely accomodating. The hotel itself is in a great neighborhood and very convenient to many sites. BUT The hotel is extremely outdated and its decor looks like it is from the 1980's. The beds were uncomfortable and the pull out sofa's mattress was almost nonexistent. We had to pile two sofa mattresses on top of each other for it to be decent. The rooms had a funky smell and the bathrooms were all white but looked yellow. I would rate our overall stay as just okay. I will not be returning until they update this hotel.\n\nReview 42:\nwe spent 5 nights at the Eastgate Tower in October this year, and we thought it was just perfect for us. We were 3 friends travelling together and we had booked a 2 bedroom suite - as we did throughout our USA trip whenever possible. In some other places there was barely room to swing a kitten. The Eastgate had BIG rooms - and a huge living area. And a kitchen and 2 bathrooms. it was the ideal haven from the bustle and noise outside. We liked the location - 5 short blocks to Grand Central station, and near the East river. If we return to New York this is definitely where we'd like to stay. Friendly helpful staff as well.\n\nReview 43:\nWe had a corner 2 bedroom suite with 2 bathrooms and kitchenette. Rooms were clean, linens fresh, and the rooms large. It was nice to have a separate kitchenette with a full size refrigerator and dining area. It was very convenient to pick up cheeses and wine from the numerous markets and have down time snacks and bagels for breakfast from the near by deli. The price was reasonable. The furnishings contemporary and to have a separate area from the kids was great. The staff was helpful and responsive. The location was good...appoximately 6 blocks to Grand Central Station and 8 -9 blocks from Time Square with lots to see in between. I would definetly go back to this place again.\n\nReview 44:\nWe went to visit NYC this summer and stayed in the Eastgate Tower Hotel for one week. NYC can be really expensive, but this hotel wasn't. Its located on 39th street, which makes it a great location. Only a few blocks away from Central Station and Bryant Park and like a 10 minutes walk from Times Square. The rooms are really big and there's everything you need. There's a little kitchen and a table with chairs. It's really a lot of space for such a low price in the middle of Manhattan. The staff was really friendly and helpfull. The only thing less good I can think of is that you have to pay for wifi. It's not that expensive, but most of the hotels nowadays have free wifi, so it should be nice to include this in the price. But even then, still a great place and I would definitely come back!\n\nReview 45:\nWe stayed for 4 nights. Location in nice neighborhood, easy to get to and from. This time we taxied most places since we spent a lot of time on West side or we walked since weather was perfect. Normally we take subway from Grand Central but with 3 or more sometimes easier and not that much more than taking subway. Desk and housekeeping very accomodating and pleasant. Rooms comfortable and large. Coffee is Wolfgang and good for early a.m. Great closet space for 3 women with lots of clothes and shoes. If you don't need high end, want to be safe, comfortable and have warm service this can't be beat.\n\nReview 46:\nThe location is excellent, just few blocks away from Grand Central and walkable to the Empire State building and Times Square. The rates are excellent, if you search and book well in advance. The hotel is almost always full, so not too many chances of getting checked in early if you arrive before 1500. Front desk staff is just average, however, the bellmen is very helpful. The rooms are spacious, and the kitchen with full refrigerator is a plus. There was some mildew in the bathroom, but it was very clean. Overall, I will definitively stay here again and, as a matter of fact, I will probably stay here whenever I visit New York again in the future. Don't hesitate to book this place!\n\nReview 47:\nI booked a hotel room for a business party that was happening in NYC. Unfortunately it was on one of the days of the huge snowstorms that were rolling through the area. When my event was cancelled I called to see if they could change the room to the rescheduled night. Because the ticket was 'no refunds, no changes' they refused to do anything. Other people in my party who booked separately were able to move their rooms. Even airlines worked with people during this unusually harsh storm. Not this hotel. A letter to the head office went unanswered. Probably a great hotel if nothing goes wrong but if something goes wrong, buyer beware.\n\nReview 48:\nFeels like at home as every room, I'd better say apartment, has a full kitchen (stove, microwave, coffee maker, fridge, plates, silverware, pots, glasses). Good location, friendly staff, clean (approved by my wife). Mattress could be a bit more firm, but it's fine. For TV viewers: HBO included.\n\nReview 49:\nOur family of 5 (3 kids ages 19-23) stayed here for a week in August. Huge 2 bedroom suite. The beds were comfortable. The rooms are clean. Having a fully equiped kitchen is a bonus. The location is good, many great restaurants nearby - we liked the restaurtant in the hotel. But if you like Italian try Rossini's, just a few blocks away. Or Maru Maru for Japanese, it's on 2nd. We were able to have a later check out and the hotel arranged airport transfers at a much more reasonable rate than if booking on the internet (if you pay cash). The rooms could use some cosmetic upates, but the price was right for the size and comfort level. We stayed at the Shellburne last year (same hotel chain), it's fancier, but you pay for that. We would stay here again.\n\nReview 50:\nAfter having a HORRIBLE experience in booking a room at WooGo Lincoln Apartments, I immediately booked a room with Eastgate Towers. From the moment I arrived the experience was WONDERFUL!!! The manager George Drepaul was an absolute pleasure and the staff upgraded me to a EXTREMELY SPACIOUS 2 bedroom, 2 Bathroom unit. I felt right at home in this hotel and would recommend it to anyone visiting the city. The location is great. The staff is great. The rooms, or should I say suites, are FANTASTIC and the most spacious I have ever experienced in New York. Full kitchens, extremely large bedrooms and full living room/dining room area. I wouldnt stay anywhere else after this wonderful experience. The Italian restaurant downstairs was VERY good as well. Eastgate Towers is my new favorite place to stay in New York and I cant wait to go back.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31818, "query_start_index": 31820, "query_end_index": 31820, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 1286, 1881, 2174, 3114, 3785, 4122, 4701, 4846, 5501, 5817, 6387, 7005, 7851, 8530, 9504, 10183, 10693, 11781, 12746, 13254, 13907, 14380, 15052, 15624, 16191, 17144, 18029, 18720, 19082, 19549, 20052, 20501, 21465, 21962, 22806, 23289, 24153, 24524, 24806, 24996, 25761, 26402, 27100, 27912, 28528, 29231, 29884, 30192, 30963]}
{"id": "2515913", "pid": "2515913", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was looking forward to this vacation and all I can say is that I will never go back. First of all, the kitchen is a disaster is not fully equipped, the refrigerator was not working as well as the toaster and the pool was a disgrace it was so dirty that it was dirt floating around the pool. I will not recommend this resort to anyone, the only good thing about this place is that is close to the attractions but is not worth it in the long run. The New Yorker.\n\nReview 2:\nWorld Quest always exceeds our expectations! If you have a large family, you can't beat the price for the size suites available. I have stayed at World Quest twice. The 2 and 3 bedroom suites are huge! I will be staying at this hotel again in the future. The only aspect of the hotel that needs improvement is the lack of shade out at the pool. The umbrellas are small and not very many. MORE SHADE AND LARGER UMBRELLAS ARE REQUIRED!\n\nReview 3:\nWe have stayed at the World Quest Orlando resort several times over the past few years. We have 3 children and love visiting Disney World and the surrounding attractions. Although we normally travel later in the summer, we got \"Spring Fever\" early this year and decided to to take a long weekend to visit our favorite escape from Atlanta in February. As usual, we had a top-notch experience at World Quest. The staff is very friendly, and the rooms have always been impeccably clean. We especially like the tiled floors and always select a 3 bedroom unit. We had stayed at more traditional hotels in prior years but found that for essentially the same price, we are able to stay in a condo unit and have a much more comfortable experience. It is essentially a \"home away from home\", complete with a full kitchen and washer/dryer. The kids especially like the large pool. It's kept very clean, and my wife and I like to sit in the shade and sip drinks from the Tiki Hut bar. I highly recommend World Quest to anyone!\n\nReview 4:\nWorld Quest was very accommodating. We missed our flight due to weather so I called to let them know we would be late (next day) and when we arrived the next day and they had a room (condo) available for us and did not charge us for the night before. The room was great and very spacious and clean. We have 4 kids so it i was very nice they each had a place to sleep - not on a pullout. The pool was great - good place for small children.\n\nReview 5:\nWhat a fantastic surprise !! This is a great place and you just can\u2019t beat the price ! The staff was efficient, friendly and accommodating. Our three bedroom condo was spotless and spacious. I highly recommend this place.\n\nReview 6:\nGranted, this is a nice property, but the staff are a bit rude. Perhaps I caught them on a bad day, but I felt a bit alienated when I went to the front desk. I was in line for about 15 minutes, when I politely asked what the hold-up was, considering there were only 2 people in front of me. The front desk clerk said, \"Excuse me, but we are busy!\" So, I said, \"Well, not really, there are only 3 of us!\" Then the clerk gave me a dirty look and mubmled something to another employee and both looked at me. In any other place on the street, I would have knocked them out, but being the polite and savvy traveler that I am, I just said that they need not talk about me. There was no response. Room was okay. A bit musty. Overall, the room was okay, but the staff was miserable and some need to be replaced.\n\nReview 7:\nThis resort was a fantastic place to stay. Very clean and friendly staff. I would most definately stay here again with my family.\n\nReview 8:\nWorldQuest Resort is conveniently located close to the Maingate for Disney World. Spacious suites with kitchen amenities. Beds were only moderately comfortable. Flat screen TV in living area was difficult to watch from sofa and chair in living area. Overall, good value for the price. Internet available in rooms through network cable. Could use upgrade to wireless.\n\nReview 9:\nSpent two days at the WorldQuest with friend and we find a snake in are 3 room condo...\n\nReview 10:\nMy family and I drove down for our wedding and some theme park fun, and made reservations at the recommendation of a friend who loved the resort. From the moment we opened the door to our suite, we were blown away. The suite was HUGE (1500 square feet for a three bedroom), the master bathroom was the size of most bedrooms and sported a jacuzzi tub and giant walk-in shower, and the pool and hot tub were wonderful to wind down in after a long day of amusement parks. Additionally, the front desk staff went above and beyond to help us secure limos for the wedding, and they were so wonderful and friendly. We couldn't believe the value we got, especially considering the price! We were so sad when we had to leave, but we eagerly anticipate our return! Kudos to WorldQuest on a fabulous resort!\n\nReview 11:\nI want to recommend this resort to everyone. Me and my husband found this resort online, and usually pictures are different when you actually see it in person. Everything that was on the internet was actually like that in person. The resort is a lot more relaxing than the other resorts that we stayed at. It is more of a family environment, my child was able to enjoy the pool without so many people in it. The only problem that we had was that our door had to be reprogrammed due to the key not working, we were advised that we should not put our key next to a cell phone or credit card... Staff was very friendly, my husband lost his cell phone and some nice gentleman found it and turned it in to the front desk they called us to let us know........how nice was that.\n\nReview 12:\nStayed at World Quest in Aug/09. Very nice condos we stayed in building 6 which was a long walk to the pool. The condo was clean except for the floor the grout was black with dirt. The dishwasher did not clean the dishes, and the pool was dirty we found worms at the bottom. For the price it was good we had alot of space which is good if you are travelling with kids. I would stay there again for the room size and kitchen.\n\nReview 13:\nI tried to reserve a 3 bedroom villa with 3 baths and they would not let me. They told me I could request one but that I could end up with a 2 bath villa. It is a deal breaker for my family. When I asked why they would turn down my business they said that the room MAY be occupied by someone in the room ahead of us. I guess they would rather take a chance that the room MAY be occupied then guarantee my reservation!.\n\nReview 14:\nWe have stayed at this resort many times in the past, but this time we were told there would be a $39.00 room fee added! After checking into the room, we found ants covering the kitchen counters and microwave. Needless to say, I demanded the room cleaning fee be removed from my bill as the room was not even clean upon check in. We will not be staying here again.\n\nReview 15:\nOur young family of 4 had a 3 bedroom condo. A lot of space,full kitchen, washer/dryer, screened in balcony. Pool was large, great for younger kids, pool loungers nice and tiki bar open. Music played at the pool was odd at times. breakfast included( continental style) room was clean. no cleaning service daily unless you pay a fee. $5 /day for just clean towels daily. within a mile is super target/walmart/starbucks etc.. Disney a short 5 min car ride. For the price this is an excellent value, we liked the spaciousness of the 3 bedrooms and nice pool area. downside: bed linens irritated my skin- washed pillowcases with my own laundry detergent and it was better. bedding was a low quality.\n\nReview 16:\nAs a family of 8 that stayed in a 3 bdrm/3bath condo with full kitchen and great weather, we had a great experience and WorldQuest was a great value. We found our room in excellent condition, and did not have the issue of excessive noise from other tenants even being on the ground floor. We stayed during busy Xmas week and yes it was busy but the staff was polite and helpful. We had warm weather and our kids did not complain about the pool temperature, but we are northerners so are use to cooler temps. Only complaint was that the signage for the hotel was not easily visible, especially at night. Best to call resort directly for directions since Mapquest was insufficient for us. Nice having the option of taking the resort shuttle to and from the parks. Would definitely stay here again.\n\nReview 17:\nI was very pleased overall on this condo. Clean, attractive and roomy. Then we tried to sleep. 10:30 at night children were stomping and bouncing balls in the unit above, this continued even after repeated complaints were made to the management. each time, after the family above was notified, the noise escalated to a point where it was unbearable. By the 3rd night (after it took 10 minutes for the desk to answer the phone, a definate safety issues since 911 doesn't work on the phone system) the pounding, bouncing balls and stomping was intolerable. Finally at 2:30 a.m. the family was finally moved to another unit. Discussion with the the \"manager\" indicated that he was not aware of any issue. I guess the night staff nor security go not keep an event log. The management in complete denial of the issue attempted to rectify the problem by reimbursing 1 night of our stay. small consideration for a sleep deprived vacation.\n\nReview 18:\nWhat a bargain! For the price of two normal hotel rooms, our family of five stayed in a spacious suite (1300+ square feet) with three private bedrooms! The kitchen, living and dining areas added to the home-away-from-home feel where we could REALLY relax. And it was less than ten minutes from the Disney attractions. The staff were very friendly and helpful. You won't find a better value than World Quest Resort!\n\nReview 19:\nThe good things first: The apartments are OK, cleaning OK and the pool and pool area is wonderful. But - the place is in the middle of nowhere and there is abolutely nothing to do. Even the taxis could not find it. We (couple in their late fifties) did not have a car, did not want to, so we felt completely trapped. The \"breakfast\" was awful sweet, corn flakes, white bread with jam, orange juice and sweet cakes, things we never eat. The hotel shop did not have anything that could pass for bread or fiber cereals so we could make our own breakfast. People at the reception desk were nice, except for the day we left. We had to check out at 11 a.m., our flight to Europe was scheduled for 10 p.m. and I had the flue with fever so we asked if we could keep the room a little longer that day. They said they were fully booked and we had to pay for cleaning \"overtime\" if we kept the room longer. To us it looked like they had a lot of free apartments, but I cannot know for sure.\n\nReview 20:\nThe resort was very nice in the overall appearance, as in the outside. We were excited to see that the villas were spacious and nicely decorated. However, the problem was that the entire suite was filthy starting in the kitchen, where there was a sticky film on the counter, the floors were also sticky and dirty. The living room sofas were too filthy to even sit on. We reported it all to the clerk who told us that they would do a complete cleaning. They cleaned it alright, when we returned back to the room, it was still in the same manner as before. The maid left her dirty cloth and sponge on the kitchen's counter and forgot to clean. They replaced our towels and gave us stained towels. If this is how they clean and maintain the facilities I wouldn't want to see how they live!!!! This was the nastiest resort ever.!!!! If they were to keep it clean then it would be a great place unfortunately it's NOT!!!! !\n\nReview 21:\nWorld Quest is just lovely. It was a wonderful place to relax after along day at the park. Our condo was fabulous, we had a three bedroom/ three bath. We saved tons of money by cooking in their kitchen that is stocked full of plates and dishes. I would definetly return. Just a tip...you will need a car!! The condo is in the middle of nowhere and their is no food or bar on the premises and only two shuttles a day. All and all loved it!\n\nReview 22:\nWe were traveling with in-laws and child so we needed 3 bedrooms. This place was just what we needed. The shuttle service to Disney could have been a little more frequent, but other than that no complaints. Staff we interacted with was very nice and knowledgable.\n\nReview 23:\nWe are here right now, it is a three bedroom/three bath condo, right down the road from all disney things! Great specials, good breakfast, CLEAN'!!!!!!!!! Will definately stay here again!\n\nReview 24:\nNice apt, fully loaded with everything you could get only @ your own house. Excellent price. If they would get this hotels in every major city in the US, they would be the best.\n\nReview 25:\nThis property is great for families or groups. We had plenty of room to spread out, and we cooked breakfast every day in the full kitchen. This property is only minutes from Disney World, lots of restauants, and a grocery store. Also the staff was friendly. We will stay here again if we vacation in the area again.\n\nReview 26:\nWorldQuest Orlando was the perfect property for our family trip to Orlando. I found them on Facebook while I was looking for places to stay in Orlando, and saw that their guests gave them a lot of positive feedback on there, and they offered 15% off for booking through that page. We were even happier once we arrived and saw the beautiful resort atmosphere. The condo style units were perfect for our family because our two teenagers had their own rooms to retreat to after long days at the theme parks together! Having a full kitchen not only saved us a lot of money, but allowed us to have relaxing quiet dinners on our private patio. We spent a day and many evenings at the pool and enjoyed the Tiki Bar and the friendly staff. It was so nice to be so close to Disney, but be able to escape and relax from the hecticness too. We can't wait to return, and would highly recommend it to anyone.\n\nReview 27:\nWe stayed for two days prior to our Disney cruise, and two days after. The front desk staff are absolutely outstanding. Location is 5-10 minute drive from MK gate. Breakfast is very good. Little market on site has everything you need if you get in late or want something quickly. Walmart 2 minute drive. Has everything you'll need for a short stay Beds are very comfortable. Ample pillows and all amenities are in excellent order. Will always stay here when we head to WDW, which is likely yearly for the next 7 years. We are very experienced travelers, and do not except mediocrity. These folks take pride, and it shows. Thanks again for a great stay...\n\nReview 28:\nWhen we arrived our children were so excited about our resort. They started screaming and running to claim their rooms. Each day they found some new active. The heated outdoor pool was the best.\n\nReview 29:\nVery nice location to Disney, nice rooms and good rate.\n\nReview 30:\nThe rooms are large, but this is an overpriced and noisy resort. We stayed for one night prior to departing Orlando. As we were not staying for at least three nights, they slapped on an extra $40 cleaning fee. Thus, we ended up paying over $200 US for a single night stay. Most importantly, the resort is located beside the 417 highway (to the airport). If you can't sleep through highway traffic, you won't get any sleep here. Not recommended.\n\nReview 31:\nOur family of four stayed at your resort for a week and absolutely loved it. From the hospitality, superb accommodations, pool, location etc. we couldn't have asked for more. Close to Disney and all amenities it is situated in the perfect spot. I have and will continue to highly recommend your resort to friends.\n\nReview 32:\nOur second stay at the Worldquest in eight months. Overall tremendous value and a place you will immediately love. We went this time with 6 people--myself, the wife, our two college age daughters and two of their friends. We had a three bedroom, three bath unit which was great for the size of our group. This is a condo hotel which caters to larger families and groups. Staff is excellent and grounds and rooms are immaculate. What do you give up versus a hotel?? No on site restuarant (but Hampton Inn quality continental free BF in the AM), that is about it. I would guess under 2 miles to Disney gates --- never hitting a traffic light between the Worldquest gate and the Disney Gate--under 15 minutes to each park (including the stop for the BF (if you are good)!!!). House keeping is a challenge as posted below me---both times we were there (despite repeated notes as well!!). We found in the AM we threw all our used towels in the washer in the AM when we left and when we returned from the parks moved them to the dryer--- If you go to this facility enjoy!!!!!!!!!!!!!!!!! !\n\nReview 33:\nIt's a beautiful classy resort. Went with a friend and two children (8 and 3). The accommodations were great (we got a two bedroom). It was so much better than we expected. When you first walk into the reception area to check in, they have water flavored with fresh lemons, and apples and oranges to eat. The master bathroom had a jacuzzi tub, there was an enclosed lanai, it just had everything you wanted and then some. The continental breakfast was okay and could have been better but it was ample. The pool was large with cabanas and fresh large towels for you to use. All in all, it was a classy place to stay. Would definitely stay there again.\n\nReview 34:\nWord to the General Manager: Folks have good things to say about this resort. But your reservations department sucks. Really the only bad complaints is overbooking. I am getting ready for a trip to Orlando, FL. My husband and I have to drive to Alabama (6 hrs drive) pick up father (wheelchair bound), Mother, and Grandmother (82 yrs of age) and drive to Orlando (8 hrs drive). If I got there and didn't have a room (like the family from Canada) I would be toooo put out. I love a nice, clean, quiet resort. But this one scares the hell out of me, no rooms after my reservations have been confirmed. I would definitely fire the reservations person.\n\nReview 35:\nBeautiful & Spacious Condo. Absolutely loved it. We stayed in 3 bedroom condo...5 Adults and 3 small children and never felt crowded. We read the reviews and brought plenty of towels although pretty sure we would have been accomodated if need be. Great having washer & dryer in room. It is quite and off the highway but a straight shot to Disney and Walmart around the corner. Very convenient. No playground or recreation for the little ones but that was what Disney was for and we were able to come back to the rooms and relax. Loved the screened in balconies...didn't have to worry about our toddlers and no bugs!\n\nReview 36:\nOur unit was spacious, clean, and well equipped. We had a screened balcony with a beautiful view of the landscaped pool. After taking four kids to the Disney parks, we really appreciated returning to this peaceful resort. It is also, by far, the best deal we have ever had in the Orlando area without compromising quality. We will definitely stay here again!\n\nReview 37:\nMy husband and two children spent a wonderful week at the World Quest Resort 8 - 15 Dec, 2007. The hotel and apartments are beautifully presented and the swimming pool is huge and was a big hit with the children. We stayed in a two bedroom ground floor apartment. It was nicely furnished and decorated. The apartment was equipped with a full size kitchen with dishwasher, microwave, oven cook top and fridge with icemaker and cold water. Having a large washing machine and dryer were very handy for our family to launder our clothes for our onward journey. The apartment was very nice to return to after our long days at theme parks and the surrounding areas. It felt very homely and was a great place to relax. The complimentary breakfast was lovely and was a real bonus. We have no hesitation whatsoever to recommend this fantastic resort to future visitors it is a great base from which you can explore all that Orlando has to offer. Enjoy! !\n\nReview 38:\nThis is a great place to stay. We had three adults and three small children. With three bedrooms and two large bathrooms it was perfect. A great kitchen, living room, and dining area too. Even a washer and dryer. Great with small children. The staff was very accomodating and courteous. It was also close to all the parks. I would definitely stay here again.\n\nReview 39:\nOverall is a pretty good place to say but the house keepers threw away 2 brand new pairs of shoes thinking it was garbage!!!!!!!! !\n\nReview 40:\nWe stayed here for 4 days on a trip to Disney with family and I enjoyed the stay here. The rooms were neat and clean. I would definitely stay here again.\n\nReview 41:\nAt this rate, this is probably the best hotel choice in Orlando/FL. Rooms are spacious and very clean and the hotel is close from theme parks, outlets, supermarkets, pharmacys, restaurants and fast foods.\n\nReview 42:\nNice spacious appartements, good beds, quiet, great pool, central location, very good value\n\nReview 43:\nWe made reservations on the web site and were impressed with the pictures of the rooms and property. However, we were cautiously optimistic, knowing that everything on the internet is not always what it seems. However, when we arrived, we were immediatly impressed with the facility. There is a gated entrance and a large nicely landscaped clubhouse with a circular drive. We entered the clubhouse and were immediately greated by the attendant who quickly checked us in and provided us with keys to our room and instructions, etc. We were impressed with the unit, specifically the size of the condo. We rented the two bedroom, and were relieved to learn that everything promised on the website was true. The condo was clean and nicely furnished. The kitchen was spotless, with granite countertops, and new appliances, all spotlessly clean. The cabinets and drawers were stocked with all the cooking and serving utensils we needed. The air conditioning system was quiet and kept all the rooms comfortable.\n\nReview 44:\nWe really liked the WorldQuest Resort - the property is beautiful! The condos, the pool area, the Continental breakfast are all GREAT! The location is great to all the parks and restaurants on International Drive. Our only confusion came with the beds - the property is beautiful, the condos are decorated beautiful but they stopped at the beds. The beds are hard and uncomfortable and the pillows are worse. It was amazing to all 5 of us (in a 3 bedroom) that they did not go all the way and make the beds wonderful and luxurious too. After long days at the Parks it would have been made for a more restful night sleep, instead of sore necks the next morning. The pool/hot tub area with the Tiki Bar is great and night time Happy Hour was nice. The Front desk girl was great and so friendly. We would definitely go back, but remember to grab at least a few pillows from home.\n\nReview 45:\nI found WorldQuest online, loved the website, and booked three nights in a 3 bedroom/2 bath suite, hoping for the best. We arrived late after a day at Disney, and from the guard at the gate to the manager at the front desk, everyone was friendly and helpful. Our suite was amazing- my kids had twin beds in their room, my parents had a king in the master suite- with a garden tub and separate shower in the bathroom, and we had a comfortable queen in our room. The second full bathroom was also very nice. The kitchen was well equipped- full fridge, range, microwave, dishwasher, and even a washer & dryer in the hallway. My kids counted a total of 4 TVs in the place. We had a nice view of the pool and grounds from the screened terrace. I wish maid service/ clean towel service was up to par; our multiple requests didn't get us far. Just don't leave your wet towels on the floor and you'll have a great stay!\n\nReview 46:\nOverall my experience with the resort was very good. The 2 bedroom suite was beautiful, large, and clean. We did have trouble getting the dvd player to work. I imagine they would have sent someone, but we didn't call about it since ours was a short trip. On that note, please be aware that you will be charged $41.54 ($39+$2.54 tax) for end of stay housekeeping if you stay for 1-3 nights. I did not see this fee mentioned on Hotels.com when I booked. I imagine it is buried in there somewhere, but it certainly wasn't mentioned anywhere that I read while researching the property. It was quite a surprise at check-in. Overall, between the taxes and fees added when I booked and the housekeeping fee the room cost 176% of the original price listed on the booking website... so it wasn't the great deal I thought I was getting. My family goes to Orlando about once a month for a quick weekend get away. Now that I know about the house keeping fee I won't be using World Quest for my short weekend trips. I will still keep it at the top of my list for longer family vacations.\n\nReview 47:\nThis resort came highly recommended by friends from Chicago that had stayed there previously. Had large family group in town for wedding and had them staying at two different resorts. I have to say this resort was by far better and I like the fact it is not in the middle of a heavy traffic area but still in a central location to the parks. restaurants and malls. The rooms were spacious and very clean and we really enjoyed the pool area. While shopping at the Lake Buena Vista Outlet Mall down the road we noticed we could check-in for our flights leaving Orlando International Airport and this was a big help getting rid of our bags and not having to worry about getting to the airport early.\n\nReview 48:\nWhen we made our reservation at WorldQuest Resort for a 3 room suite, we had no idea that we were getting a 3-bedroom condo with an additional kitchen, family room, and dining room. We were very pleasantly surprised! Free continental breakfast was a nice plus. Everything was clean and well-maintained. Only down side: Mapquest does not give good directions to the resort. We missed it and drove way out of the way before realizing our mistake. GPS may be better. Our rental car did not come equipped with it, so not sure.\n\nReview 49:\nlovely clean, well appointed rooms. Resort was easy to reach from Disney World. Quiet location. Cordial staff. Will come again!\n\nReview 50:\nStayed here and got our credit card information stolen by housekeeping. They do not take the cards anymore they scan your numbers and leave the cards so you don't know that they have gotten them.. Then after you leave they start to use the fake cards with your credit card numbers. Also housekeeping comes in your room with you in it that is when they do it your guard is down they come right in your room and you walk out and they are standing there. Also after day at Disney came back and found room door left open. Filed Police report and got no help also called property management group told them what happened and would never return calls. They make cards go to Home Depots, Lowes, and Best Buys and go through the self check out and buy loads of gift cards. If you look you will see that this is not the only bad review like this for this resort, they have a credit card theft issue at this resort.. DO NOT STAY HERE....They charged all together $15,000 on us....\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27625, "query_start_index": 27627, "query_end_index": 27627, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 650, 1095, 2122, 2572, 2805, 3620, 3761, 4139, 4238, 5047, 5831, 6268, 6699, 7076, 7784, 8592, 9536, 9963, 10955, 11886, 12337, 12613, 12813, 13003, 13331, 14239, 14906, 15113, 15181, 15638, 15964, 17060, 17723, 18384, 19012, 19383, 20341, 20712, 20856, 21022, 21239, 21343, 22360, 23249, 24173, 25260, 25969, 26504, 26644]}
{"id": "2515876", "pid": "2515876", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI stayed at the Wilderness Lodge with my mother and 22 month old daughter. First of all, the hotel is beautiful and the facilities (including heated pool) and restaurants are excellent. I definitely plan to stay here again. Two things to note: (1) if the winds are high they stop boat service between the hotel and Magic Kingdom so you have to take the bus (somewhat less convenient); and (2) the rooms are small. We had a beautiful view, bunk bed room - which is the highest (i.e. most expensive) non-club level. It was small and considering the cost somewhat disappointingly so. And if you plan to use the internet - it is $10 per 24 hour period. The only other thing I would mention is that it is a loud hotel, especially if your balcony overlooks in any way the pool - as there is Bingo every day from 5-6 with a LOUD woman with a megaphone (literally) announcing the numbers. All of that said, I would still definitely recommend it - we had a great time and will definitely stay there again!\n\nReview 2:\nWe are so glad we decided to stay at the Disney Resorts and chose the Wilderness Lodge. The room was beautiful and well maintained as well as the grounds. We had breakfast one morning at the Whispering Canyon restaurant which was really good and fun. Most days we just grabbed food from the Roaring Forks which was quick and convenient. The transportation to and from the parks was nice and the wait wasn't too long for the boats or buses.\n\nReview 3:\nWe came to the Wilderness Lodge on a Disney package. We had a great first impression with the decor. It is beautiful on the inside and out. The room was comfortable and we had a nice view. It was clean. We had some issues at first with our park passes and dining reservations and the dining plan not being on our cards when we had gone to eat, but the staff at the restaurant and the lodge were extremely helpful and fixed everything we had an issue with. We loved walking on the grounds and the boat to the Magic Kingdom was quick and relaxing. We will definitely go back again.\n\nReview 4:\nMy family and I have traveled to Disney at least once a year for the past five years. On all but two of our trips, we have stayed at the Wilderness Lodge. We still find the hotel theme and the lobby unparalleled. I have to admit, though, that we didn't find our club level room as \"magical\" as we used to. The rooms are starting to show their age, the tiny bathroom started to become bothersome, the mattresses were not very comfortable and, with the exception of a couple staff members, the concierge staff on the club level were not terribly friendly. The \"free\" breakfast hasn't changed since we began staying there and the lack of variety was tiresome by day 4 of our trip. We also couldn't believe that they wanted to charge for Wi-Fi access. We still like the Wilderness Lodge but may try staying at a different Disney property the next time we visit.\n\nReview 5:\nWent there at Easter it was crowded and noisy. Room was in need of painting and small...carpets were worn.Heard toilets flush all nite in addition to people taking showers. In four days could not get a chair by the pool, later found out that people who were staying at Wilderness campground and Disney Vaction resort were using the facilities also. This place was supposed to be top of the line I could have saved money and stayed at Carribean Beach or one of the other moderate hotels. Very disappointed.\n\nReview 6:\nlobby & pool great, rooms dirty, maid service left cups in the sink dust on radio coffee pot,under tv white with dust - quilts stained, loud bingo and band at pool,tile chipped in first rm then moved to rm5147 to have connected rm with family just as bad dust noise bathroom floor dirty never again! !rms so small! !\n\nReview 7:\nWe thought Disney's Wilderness Lodge would be much nicer for the cost of the room. Our room was small with a very large bed that had posts at the foot of the bed that were in the way. We were not there with children but we could see how they could get hurt on those things. We had to remember they were there and walk around them. Also, one of the towel racks just fell off the wall and the shower head broke after the third day we were there. JUNKY, not high quality. Add to all of this that the shower curtain was full of mold on the day we checked in and had to be immediately replaced. What's wrong with this picture? Isn't Disney resorts supposed to be the best? The food at Artist Point was expensive and not very good either. We ordered salmon and asked to it to be cooked medium and they served it raw. We sent it back and then they overcooked it. It took them over an hour to serve us the food and it still wasn't cooked right! We won't be going back. Try a different resort if your going to Disney.\n\nReview 8:\nBeautiful Hotel, great view. Dining options were not as good though. One restuarant closed for awhile in between meals which meant you had to eat pizza or hot dogs, etc. at the fast food place. Room service shut down also during day! Nothing to eat for my son who stayed at the room because of illness! For the prices they charge they should offer better than that. Probably won't go back.\n\nReview 9:\nWhy anyone would go to Disneyworld and stay anywhere but on-property is inconceivable. The Wilderness Lodge is a beautiful, grand hotel, with the open feel of an old luxury lodge in a western national park. The basic rooms are nicely sized for two. The woodsy setting is beautiful. The transportation to the Disney parks is efficient, especially the water taxis to the Magic Kingdom area. This is the relative bargain among the Disney \"deluxe\" resorts. The only negative is that the beds are a little soft for my taste, but that's a matter of personal preference.\n\nReview 10:\nThe dust in this hotel was horrible. My husband had to use my daughter's inhailer. Room was dirty, so they moved us after not cleaning it. But the dust all over this hotel was terrible. You could see it on everything, and floating in the air!! Stay somewhere else if you have allergies to dust.\n\nReview 11:\n- We did not get maid service throughout the entire weekend - Wait for buses took 40+ to take us to the parks - Over an hour check in process - Constant errors in Disney Dining Plan System left unresolved the entire weekend - Incorrect deactivation of dining access and park access left us missing out on park time - unhelpful service and sarcastic implications from Manager, Paul.\n\nReview 12:\nThe Wilderness Lodge is perhaps the most affordable Deluxe Resort in the WDW complex. If you forget the denomination Deluxe and don't create high expectations about this hotel, I'm sure you'll love it. Rooms are cozy, with a small balcony, from which I was even able to watch the fireworks ate Magic Kingdom. (It was a woods view room). Bathrooms are tiny. A nice surprise was to find out that the hotel now offers free internet to guests. Location is great. Quick boat ride from the MK and with easy bus transportation to other parks. It is situated in a very secluded spot in Bay Lake with creates a certain feeling of intimacy. I really enjoyed my stay at the Wilderness Lodge, but, once again, do not expect any Deluxe service or amenities if you are used to real 5 star comfort. Get into the Disney spirit (including being overcharged for everything), and have fun! :)\n\nReview 13:\nThe Wilderness Lodge is a beautiful place. We have stayed here five times since 1996, three times in the Villas and twice in the Hotel and we have LOVED every experience. It is loud? Yes -- Whispering Canyon makes the Lobby loud and the night we ate there we had no less than 10 birthdays, which drastically slowed down service. However, you are paying for the ambience! We ate at Artist Pointe and it was WONDERFUL! FANTASTIC! Yes, it is expensive, but it is a four diamond, top-of-the-line restaurant. For those that complain abou the hotel not being on the Monorail - that is the whole point -- to be in the Wilderness. For those who complain about the cost of the food -- Disney does provide MANY different restaurants to choose from . . Don't stay at a Deluxe Resort and expect Value prices. We have stayed at the Animal Kingdom, eaten at the Boardwalk, Yacht Club and Contemporary. Although each is beautiful and wonderful in their own way, the Wilderness Lodge will always be our home.\n\nReview 14:\nWe stayed here in April of this year. It was a very nice place. We really liked that it was very quiet and cozy. The place felt like a mountain retreat we see often in our home State of California. The pool areas were very nice, with a small wading pool for the very little ones. They had a beautiful white sandy beach area for sunbathing and napping. But there was no swimming in the lake water. But no one seemed to mind. It was so beautiful. April was a great time to go as it was really nice weather! Highly recommended!\n\nReview 15:\nApart from the fabulous little boat trip over to the Magic Kingdom, the Wilderness Lodge is not the best located of the Disney properties. The free transport to the other parks can take forever to arrive and it takes ages to get to the Parks. Every thing is big in the Lodge, apart from the rooms, which feel about half the size of other disney resorts. The huge entry lobby is well, huge, and little else. The family restaurant in the hotel is vastly overpriced. More than usual for Disney. The hotel staff know their stuff, but are the least personable of any disney property I have stayed in. The pool is busy, and fun, but looked like it needed a good clean out when we were there. If you like small log cabins, and logs in general, you may love it here. I will not be going back, as there are so many better disney properties for the same price.\n\nReview 16:\nWe just got back from our Disney trip 08/29/09. I think I expected it to be much nicer than it was. The Wilderness Lodge needs some updating, and I did not think the staff was very friendly. The water in our bathroom stunk really bad. I complained to the manager and was told that it was just the way the water smelled. I did find that very hard to believe... my skin smelled after getting out of the shower! The sheets on our bed were never changed on our bed after being there for 1 week. The pool was nice, and the boat to Magic Kingdom was great! The lobby is beautiful, and they have great things for the kids to do.\n\nReview 17:\nLet me first say, I love the Wilderness Lodge. It is a very warm and inviting hotel. It is truly beautiful. We have stayed at the Lodge before and never had a bad word to say about it. However, after this visit, I have a few complaints. Our housekeeping was horrible. I'm sorry I have to put it that way but there's no way around it. Our maid refused to clean our room. Our sink was never cleaned. Our sheets were not changed daily. The trash was not picked up off our floor and our room was not even remotely straightened. I was also less than impressed with our room location. We payed for a courtyard view and even though we got it to some extent, we had a first floor room that looked at a side walk and trees. I wish I would have simply booked a woods view at a cheaper rate. Like I stated earlier, we have stayed here before and always booked courtyard view. I was really let down by our service this time and have decided not to book the Lodge anymore. I think it's time to move on.\n\nReview 18:\nWe have stayed at the Wildneress Lodge twice now. Once, we had a \"bear face\" room which is off the beautiful lobby, and overlooked pool area. This last time we had a room which overlooked the woods and not off of lobby. Both were nice as rooms go, the Lodges' rooms are a little small and kinda dark. Very clean by Disney standards but not alot of choice for a King size bed. You have access to the boats to go to other resorts and to Magic Kingdom. The pool area is very nice with a small water slide. Whispering Canyon restaurant is very nice, just make sure you have a reservation. Other quick restaurants on property usual Disney fare and price. Very nice choice for a family vacation.\n\nReview 19:\nThis is the finest resort at Disney. We have stayed at several, but this was our first time here and it was wonderful. Get a room facing the pool. I could go on and on about how wonderful it is, but you need to experience this one for yourself.\n\nReview 20:\nThis was a return trip to the Wilderness Lodge because we loved it 8 years ago. We didn't realize that the rooms had not been updated since then. When we checked in there were pretzels crumbs in our bathroom. When we checked out 6 days later, they were still there. Had to shower in ankle deep water and then wait 15 minutes between showers for the water to go down. Everything in the room looked old, dirty, and dingy. The lobby atmosphere is great and you can't beat the location. Visit the Wilderness Lodge but don't stay there.\n\nReview 21:\nPlease don't even think about staying here! Honestly, I cannot even fathom why some would say \"best ever\"...unless they've never been anywhere nice before! It's a total waste of money to be considered a deluxe resort. It is dirty, plain and simple, the staff is unfriendly right from the start at check in. The rooms are very dark and dingy, extremely small. Our linens had not been changed when we checked in...when we asked them to be changed, they acted like they can only do it every four nights! I wasn't going to sleep in a bed strangers had slept in, come on! The pool is gross as well with ducks sharing it...ducks who I assume are pooping in the pool while we swim! It's just plain gross and nasty. I can't say enough. PLEASE, just choose another hotel!!! !\n\nReview 22:\nDefinitely not what I expected for $250 a night. Small room....loud neighbors...LONG walk to lobby...It was not a DISNEY experience!\n\nReview 23:\nhotel was very nice. Rooms could use updating but were very clean and well tended to. We had a slight problem the first night because we were located near a service door that slammed loudly all night long. When I advised the concierge they immediately changed our room with no hassle and were so very nice about it. The pool was great...had to be our daughter's favorite part. The staff was wonderful...every single person we met. A very nice place to stay.\n\nReview 24:\nJust got back from 3 nights at the Wilderness Lodge (03/01/07-03/04/07). Everything about the resort was great. Rooms have recently been refurbished and are tastefully done. Flat screen TVs in all the rooms, just like the Contemporary and Polynesian. I was undecided beforehand if the Wilderness Lodge would match up but it exceeded my expectations and I ended up liking it better than the other two hotels. Both the Contemporary and Polynesian have had the rooms redone also, but the Wilderness Lodge seems nicer in the common areas (lobby, hallways, etc). Transportation was also good, with a boat to the Magic Kingdom (about 5 minutes) and regular buses to the other parks/Downtown Disney. I never had to wait more than 10 minutes for a bus. All of the staff were very nice and helpful (lobby desk, housekeeping, room service, etc). Overall I was impressed and will stay their again in the future.\n\nReview 25:\nStayed for 5 days in August 2011. Hotel Lobby and Grounds are beautiful. We were welcomed as soon as we pulled up to the hotel. Staff was super friendly. Rooms are Pretty Good. We reserved the lowest price room and when checking in asked for a room with bunk beds. They upgraded the room at no charge which made our 6 and 4 year old happy. The room had a beautiful view of the coutyard, pool and lake. The hotel is very close to the Magic Kingdom, which is nice , but really not that important. Disney has a terrific transportation system. Next time I will try to set aside one day to spend at the hotel pool. Our last day we had breakfast in the lobby restaurant which was awesome. Staff is super friendly and they have fun activities for the kids. Overall it was a wonderful experience for my kids first disney trip\n\nReview 26:\nwe stayed at the wilderness lodge from 4/21-4/26. This trip was booked directly through disney and although they were very accomidating during the booking procedure when we arrived all that was told to us did not necessarily come to pass. Numerous times both my sister in law and myself contacted the resort directly to requested adjoing/connecting rooms. We were even as specific as stating with the door in between. although initially being told this was not a problem. We ever resived the rooms we requested. I felt our room was not the greatest with a strong odor of mold. The toilet ran constantly and the beds were soso. I would go back to the other disney properties I have stayed at, such as the contemporary or the grand floridian before returning here. Some positives.........my daughter enjoyed the pool very much which has a nice slide and the artist point restaurant was a lovely night out treat for my husband and myself\n\nReview 27:\nThis is the 11th trip we have made to WDW and our 5th stay at Wilderness Lodge. Having stayed at many other locations on property (All Stars, Port Orleans, Coronado, etc.) the Wilderness Lodge is by far my family's favorite place to be. The cast members that work at the Lodge are wonderful and will do just about anything to make your stay a good one. The rooms are great, and even though some might say a bit small, you don't go to Disney World to stay in your room, do you? Yes, the remodeling is an inconvenience, especially when you are trying to find the elevator, but they are working very quickly, and when they are done, the rooms are really great! (we were the first ones to stay in our room on this trip!) The food is great at the Lodge, and Whispering Canyon is one of the most fun places to eat in all of Disney World. Definetely buy yourself a mug on your trip--they are worth the price!\n\nReview 28:\nWe stayed at Disney's Wilderness Lodge a couple of years ago. It was our family's first Disney vacation and it was spectacular! Upon first arriving, the exterior of the Lodge is lovely and the lobby is breathtaking with it's floor to ceiling fireplace and wooden planks and carvings (find the hidden mickey's). The hotel staff were incredibly accomodating and friendly and our kids (3,4) had a great time. The rooms were impeccably kept and the washclothes made into animals and such (angels, dogs, rabbits, etc) and left on the pillows were a special touch (great cleaning staff). The children were amazed with all there was to see and do on the resort grounds (as were we). If I had to mention anything that was on the \"down-side\" it would have to be the transportation by bus. It's not as convenient as having the mono-rail at your front door, but it was still very much \"on-time\" and seemed to run quite often. It's not really much of a \"down-side\" issue. The Lodge is a beautiful hotel and we highly recommend it.\n\nReview 29:\nLast week my husband meet our son, his wife and our 2 grandsons for a week vacation at the Fort Wilderness Lodge in Disney World. I can't say enough about the lodge. The rooms were wonderful, the staff was absolutely unbelievable and always there waiting to assist you. The restauant, (Whispering Canyon) was so much fun and the food was outstanding. If go make sure you ask for Ketchup!!! The lodge offered boat service to the Magic Kingdon and bus service to all the disney parks. I would love to go back.\n\nReview 30:\nWe just came back from our stay at Disney's Wilderness lodge, needless to say we were very disapointed. The entire resort needs to be updated, it definetly shows it's age. There had been a flood in the room across from ours, so the smell of mildew was terrible.We asked to be changed, but the resort was booked.Our standard view room was terrible.,we had a great view of the generator. The balcony was small, dirty and dingy. The pool is way too small for this resort. About the only good thing I could say of the resort is the ferry to the Magic Kingdom, it was very convienent. I would not recommend this resort to anyone. If you're looking for deluxe resort accomadations at an affordable price go to the Animal Kingdom Lodge. It's the newest deluxe resort, and it's gorgeous!\n\nReview 31:\nI absolutely loved the lobby with it's great National Park theme. Every area and item carried forward the theme, even the mirror in the room with the pine cone edges. My family had a forest-view room on the 6th floor with a balcony that we only stepped out onto once (just didn't have time to sit). The room was nice, clean, and well-laid out with a double-sink vanity area separate from the toilet/bathtub. Only two room complaints; the in-room safe was very small and used a key to lock; the noise from the hallway (late returning guests) was loud enough to wake me up both nights of our stay. My son loved the pool and the little slide, while I enjoyed the wooded setting and geyser that went off each hour. There is easy access to all the Disney attractions and parking at the hotel was free and easy. I would definitley like to return to this resort again for a longer stay!\n\nReview 32:\nThis hotel was one of the best hotels at the Walt Disney World Resort, but what hotel isn't great at Disney? From my view as a thirteen year old, the Wilderness Lodge is friendly to all ages. The Whisper Canyon was friendly and it had excellent food. We stayed in the villas and loved our room. My parents had their own bedroom and I slept in the living room on the pull out couch. We had a kitchen table, a kitchen area where we cooked all of our food, and the bathroom was open and very big. My only complaint was that we ordered food to be stocked in our room for when we arrived, but the food wasn't going to be delivered until a half an hour after we arrived. My parent had to go down to the store to get the food so it wasn't a huge problem though. The location was decent. We could get to Magic Kingdom by boat, and all the other parks by bus or car.\n\nReview 33:\nMaybe it's the Parkitecture that transports you to the Pacific Northwest, or the boat ride to the Magic Kingdom, the waterfalls at the pool, or the view of the Electric Water Parade from your window at night - whatever it is, this is my favorite place to stay at Disney. I know it's more expensive than staying off-site and the rooms are kind of small, so do what we do, resort hop. Stay in the deluxe hotels only one or two nights of your trip. Visiting the resorts can be as much fun as the parks, if you do your research.\n\nReview 34:\nWalking into the lodge is an experience unto itself. It's large, open, and kind of takes your breath away with it's Disney Magic. It doesn't look very Disney-ish at first, more like something you'd find at Yellowstone Park. The rooms are clean, nice, with fun rustic touches to make it seem like a lodge. All the amenities are available. Most recently we stayed in the Villas but in the past we've also stayed in the main lodge. The villas have a kitchen, dining area, living room area and separate bed and bath. The pool area is amazing. There is a little creek that runs through the hotel, outside, down a rocky waterfall area and then into the pool. Near the pool is also a hot tub. Our son loved this too (he was just over 2 at the time). I would definitely recommend it. ~Christy\n\nReview 35:\nThis is the best family resort on the Disney property. We didn't even go to the Disney parks this time but absolutely loved staying at the Wilderness Lodge. We were able to see the light parade and the fireworks from the resort. Everyone had fun. We are looking forward to returning. . . .soon!\n\nReview 36:\nWe stayed here Oct.29-Nov.4,2005. This was our first trip to WDW with our 4 yr old. After an exhausting trip, upon arrival, our luggage arrived about 3 hrs later (thru Disney's Magical Express). Our most important piece of luggage arrived 7 hours later (around 1:30AM!!!) The management was apologetic, though and offered to buy our daughter pajamas to use that night. Our room was a bit cramped, facing the pool area, which was noisy at night (pool was open daily till midnight). Toiletries were scarce, towels weren't the luxurious kind. We expected a bit more for the price of the room. Staff was friendly, but this was inconsistent. Some were indifferent. The boat to Magic Kingdom was convenient, but the hotel was not part of the monorail system. Buses were adequate. The food at the restaurants weren't especially good. The hotel itself has a good theme. We'd rather try other places next time.\n\nReview 37:\nThis beautiful hotel is surrounded by tall trees native to the pacific Northwest and away from all the hustle and bustle of the parks. It is a great retreat after a busy day enjoying the parks. The staff and the service at this resort was above and beyond our expectations. Whispering Canyon restaurant is a really fun pace to take the family for a great time. The pool and water slide was a source of great entertainment for the kids. There is a really nice beach area where they show movies every night on a large outdoor screen. This resort is in the Magic Kingdom area and it is only a short boat ride over to the Magic Kingdom. Bus service from here was really good, we never had to wait very long for a bus and we there for 11 days. The rooms were clean and decorated in a lodge fashion. Love this resort and can't wait to return. Highly recommend!\n\nReview 38:\nSitting in the main lobby my daughter left her school homework on a table while she ran to the store off the lobby. A cleaning person picked it up while cleaning. We asked the front desk staff if they could help us locate the cleaning person. They said there was no way of knowing who it was, and made no attempt to call that dept manager and possibly help find that person. My daughter had of been working on that homework for some time and is now quite upset about not having her homework for her teacher. Not what you would call the famed Disney expereince.\n\nReview 39:\nJust got back from the hotel. Found it to be the most poorly maintained of all the Disney properties that we have stayed at. We were on the 6th floor. Room furniture was pretty scuffed, some bathtub tiles were moldy, top railing on bunk bed was loose! !, etc. Overall feeling of \"not very clean\". This goes for the outside areas of the hotel as well. The hotel just appears to be in need of refurbishment. Overall it just felt shabby for what is supposed to be a top of the line Disney property. After going to Animal Kingdom last year, which we found spectacular, this one we were disappointed with.\n\nReview 40:\nI have stayed at Disney's Wilderness Lodge 4 times and I absolutely love it. The lobby is amazing with a giant fire place. The grounds having running streams and a lot of great places to take pictures. The restaurants have great food. The cafe is perfect in the mornings and if you get their traveler mug you can fill it for free. I've used mine all 4 times. The pool is one of the best with a festive water slide and a gentle stream emptying into one side. They have two hot tubs not to mention a seperate pool for those staying in a villa. I would recommend this hotel to everyone but especially people traveling with families. Kids and teens will love it.\n\nReview 41:\nWe had a terrible experience at the All Star Sports Hotel and wanted out ASAP. So, our hotel search yielded an opening at the Wilderness Lodge. It is paradise. I can't say enough great things about the staff, the location, the scenery, the room, the furnishings, the view from our balcony, the ease of getting to and from the parks, the decor, the food, etc. Everything here was amazing!!! If we make it back to Disney and need a hotel again, rest assured, it's gotta be this place!\n\nReview 42:\nWe have stayed in many Disney hotels and Wilderness Lodge was great overall. Last week of January, we had a 1 bedroom suite which was clean. The lobby is one of the best they have. If you have small kids, take them to the Whispeing Canyon to eat - good food good time. Very quiet - you don't feel like you are 100 yards from the castle. The best was the nightly electric parade on the lake. Nice family place.\n\nReview 43:\nI was at this place last December and all I can tell you is that the other resorts are better and that the moderate resorts are better. The room was very small and the rooms looked dated.\n\nReview 44:\nI too stayed at the Wilderness Lodge in early December 2003. It was good to see that another guest experienced the leaking roof - it really was good to walk under an internal watrfall!. The wet floors were like an ice rink if caught at the wrong time - and battling with the closed doors from the outside was worse than sitting in the barge on splash mountain. Also during my stay I attempted to do some laundry in the laundry room. I was amazed that there were only four usable washing machines to cope with a hotel that had over 728 rooms (not counting the people who came in from the Wilderness Villas to use the amenities). The confrontations between guests fighting for the machines was amusing, but I could understand the frustration. I too experienced dusty rooms - I do not blame the house keeping staff, but rather the cut backs that were noticed both in the hotel and in the Parks. The staff in the hotel were very polite, and did all they could to ensure that everyone had a good holiday, and despite all of the above, I will be back.\n\nReview 45:\nWe have been going to the WL for over ten years and have yet to have a bad experience. Everything about this resort is excellent, from the restaurants to the pool area. It is a great place for adults to enjoy some Disney magic.\n\nReview 46:\nWe stayed at the Wilderness Lodge for 5 days in September. We loved the hotel and will return. We had the added luxury of staying on the concierge floor which offered pre-trip itinerary planning and a great lounge we used daily. Our room was a standard room with two Queen beds. We had plenty of space with a large dresser and closet where we stored our luggage. The room was clean when we arrived and cleaned daily. We used room service and dined at the Whispering Canyon restaurant and both were great. It\u2019s obviously the place to stay if the Magic Kingdom is your main destination because it\u2019s so close. We took both the boat & bus to MK and we never waited for more than 10 minutes for either. The buses to the other parks were very quick also. I was surprised by the negative reviews I read on this site and hoped for the best. We were blown away by the atmosphere and service.\n\nReview 47:\nStayed 5 nights last week - first time at this hotel. Have stayed at Beach Club (twice) and French Quarter previously. Got off the magic express and was greeted by name and told our room was ready (this was around 10:00 a.m.). Lovely room overlooking the lobby (king bed), not noisy at all. Very convenient location. Mickey towel art on the bed. Had towel art 2 other mornings. Had a good breakfast at Roaring Forks one morning (the other mornings we ate in the room, stuff from home). This hotel is pretty centrally located, so bus rides were not too long to any of the parks. Loved the boat to MK. The lobby with the big Christmas tree and decorations - just beautiful! We had a balcony overlooking a stream. It was quite chilly while we were there, so didn't really use it. Pool looked nice, again too chilly to use it. We did use the hot tub a couple of times - loved it. Saw the Electric Water Pageant from the hot tub and some of the fireworks through the trees, really nice. Would definitely recommend this hotel and we'll stay there again!\n\nReview 48:\nMy husband and I have been staying at this hotel for 12 years. We keep coming back here because of the location, for it is just perfect.We always eat at Artist Point,just love everything about that restaurant. However, as we come back year after year, we see the hotel getting a bit tired, it needs some upgrading now. It's still maintained, but the carpets throughout need replacing and the rooms could use a little refreshing.\n\nReview 49:\nOk, the lobby of the lodge is breathtaking. Artist point and wispering canyon are top notch for dining. But the guestrooms are filthy! These rooms are in bad shape. We are a family of four, with a 4 and 5 year old. We had a wonderful vacation, except for our room. What a disappoitment. We will return to Disney, but will never stay there again!\n\nReview 50:\nThis hotel was a disappointment. We arrived in the room (studio at the villas) and were disapointed by the small bed and TV, let alone housekeeping had a visibly dirty blanket on the bed. Internet did not work. The shower curtain rod was the old style not the newer half moon style. We had a short walk to the the main pain and again we were not thrilled with the activities offered. For dinner we ate at Whispering canyon and I did enjoy the meatloaf but breakfast was another story, the food was not great and all you can eat skillet very expensive for what you get. Better option would be to go to Ft Wilderness where the cost is less and you have a better selection. We would never stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33331, "query_start_index": 33333, "query_end_index": 33333, "truncation_seperator": "... 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{"id": "2515927", "pid": "2515927", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nloved staying here. loved the spacious rooms, full kitchen and bargains prices. I'll never stay in orlando anywhere else. the pools and poolside bar were great, and the stores on-site.\n\nReview 2:\nStayed here with my husband,11yr old son and 20 month old daughter. The apartment was very large and well equipped. Love the Jacuzzi bath it was big enough for all four of us. Both the pools were great, (poolside towels like hand towels though so we took are own down) Just over 5 min and your at down town Disney. We have been to Disney before but stayed on international drive last time, but would come here again next time. Great to have so much space special with a little one instead of been stuck in small hotel room. Internet connection not very good but you can get a cable from reception for a wired connection and it\u2019s much better. Just love this place!! !\n\nReview 3:\nOur room was spacious with nice amenities, but that's the only thing nice that can be said. On arrival our room was dirty: dirty carpets, dirty dishes, hairs in the bathroom, one toilet was plugged, etc. The kitchen pots and utensils were scant. Not even a salt shaker. We had to ask for a frying pan. The front desk staff looked tired and were disinterested in our comfort. The worst thing was that there is a giant, noisy cooling system fan of some kind right outside our window that made it hard to sleep. For the money, I'm sure I can find a nicer place in Orlando.\n\nReview 4:\nI am in the army, and our schedule changes alot. Ok, I made a reserv. of $834 in May for one date, six (6) days, for block leave in late June. I had to change because our dates for leave changed 3 times. Understandable? Yes. Ok I got my leave dates finalized and changed the reserv. by one day and they upped the price because of the 4th july. Understandable. Got down to the hotel and they totally deleted the first price of and tried to charge me $1065. I got on the phone and got my price back down to $834. I had to threaten with the BBB and Military BBB. Then found out that they only run shuttles 8:15am and 11:15am to park and return 6:15 and 10:15 pm return. What kind of BS is that, especially if you have kids?\n\nReview 5:\nFrom the moment we drove up, to the moment I was dragged out, I loved this place. The rooms were magnificent and of incredible value. The FASTEST elevators I have ever seen in my life. The grounds were beautiful. The staff was incredibly accomodating. I had no idea what I was getting into, but will stay here every time I come to Orlando. Family friendly and so much fun.\n\nReview 6:\nJust loved LBV Resort & Spa! The property is beautiful and the units are clean and extremely spacious for an outstanding price. And the staff is very friendly and helpful. Going back again in September!! !\n\nReview 7:\nDO NOT STAY IN THIS PLACE This is the worst place ever I have been . We are currently in this place in room 2701 and today is our first day here. Eveything is just awful, the furniture are so old and dirty, the kitchen is not fully equipped, the lamps don't work, the blender doesn't work, the carpets are very dirty, We are looking for another place to leave here but we can't find anything, All places are sold out. Please people don't stay here, the picures and their website are very deceiving... The only thing good about it is being close to some of the outlet stores. We care a lot about cleanliiness because I have a toddler but this place is so dirty. The internet was supposed to be wireless but now we have a cable connected ....\n\nReview 8:\nOrlando has seen some pretty awful construction in the past 10 years, but this place takes the cake. I dont think the developer spent a single dime to upgrade anything. CHEAP. Parking is very difficult, not enough spaces for the size of the buildings. Beds and pillows very uncomfortable. But the biggest issue...I requested a crib for my 1.5 year old. When I arrived they said that they did not have any \"Pack and Plays\". Said a previous guest went to WalMart and bought a crib and that maybe I could do that. They promissed a crib the next morning and the night clerk wrote a note. The next morning I made sure to call and remind them as we got very little sleep with the baby in bed with us. I was told that when the maids were out for turns they would get a Pack and Play to our room. Upon returning from Disney at 10:00 at night...SURPRISE...NO Pack and Play. I called the front desk and was rudely told they were \"Still looking for one\" Avoid this dump.\n\nReview 9:\nThis resort's atmosphere and amenities were a nice break from Disney craziness during a recent three-day weekend. Our 3 kids (ages 9, 5 and 4) loved the huge, resort-style pirate pool, water slide and organized kids' activities. We enjoyed the hot tubs, poolside sports bar and the fact that the kids were having fun, making new friends, etc. We had the 2 BR, 2BA in bldg. 3. The rooms were very clean and very nice, kitchen was well-equipped, beds were comfy and staff was responsive. We brought groceries and saved money by cooking our own meals. Upon discovering that the can opener was broken, we called the front desk and they promptly brought a new one, along with extra towels, blankets, etc. Note: This is not a traditional hotel. That's why there's a washer/dryer combo. Laundry is up to you. As for us, we appreciated being able to go back home with suitcases full of clean clothes. We chose LBV for its proximity to Disney but found many more reasons to like it. We hope to visit again soon.\n\nReview 10:\nWe just returned yesterday from a 5 day trip to Orlando and stayed at the Lake Buena Vista Village and absolutely loved it. I've gone to Orlando 5 times previous and stayed on the Disney property and loved the convenience of the transportation to the parks, but this time we rented a mini van, we had 4 adults and 2 small children, and this was much more enjoyable. The washer and dryer and full kitchen was what made the stay here so pleasurable and saved us a ton of money on food because we could go to the Wal Mart right up the street and buy groceries and eat in our room at least one meal a day. The kids loved having room to run and play in the condo's. A hotel room is so cramped and there is no way to entertain them. The only negative is the promised new large pool was still not open and we were looking forward to having it open for the kids. We will definitely stay again!\n\nReview 11:\nWe stayed in a two bedroom, two bath condo for two nights! The property and condo are just beautiful and I can't say it enough. It is not far from Disney. It is great for a family of four or more. Much cheaper than staying on Disney's property. The only two drawbacks would be the lack of parking for building 1and the prices at the \"convenience\" store.\n\nReview 12:\nThis is how second time in this resort and we loved it just has much has last year we stayed in building 5 we saw the fireworks every night the apartment was very clean the staff very helpful very good value for money we asked for building 5 again and they put us in there with no trouble just round the corner is walmart you can walk but you can take a taxi for 5 dollars which is well cheep we have no promblems with the two holidays we have had at resort village and spa and would go back any day maybe next year\n\nReview 13:\nWe have stayed at this resort many times over the past few years traveling with a sports team. These are not hotel rooms but condo's with 2/3/4 bedrooms, nice kitchens, washer/dryer/balcony etc..the swimming pool (a recently built pirate ship) is great and will keep the kids busy. We brought staples for the kitchen and ate out at night. The master bedroom has a great bathroom with lots of closet space..tv's in every room. Would recommend this to any family traveling to Disney...front desk is professional...you take care of your own room for the length of you stay...there is a convenient restaurant on the premises. Overall a very nice place..oh and you can see the fireworks at night from Disney! Price is reasonable for what you get...looking forward to going back.\n\nReview 14:\nI have just returned from a stay at the Lake Buena Vista Resort and Spa. My family and I stayed in a two Bedroomed Suite it was very nice and my three year old had a fantastic time in the whirlpool bath with the coloured lights!!! My only real complaint was noise we were kept awake most nights by noise from other hotel rooms we could here evreything. The pool is very small for the number of rooms and I think that would be my concern if booking here again. Evreything is well maintained. Staff are very friendly. Great location. Great price. The Hotelopia website had the lowest prices by far. I have also stayed at the Residence Inn Seaworld and must admit I prefered the location and outside space.\n\nReview 15:\nI have stayed in this hotel on numerous occation not just the date mention above. We have been staying at this hotel since they completed the first building in 2007. I live here in Florida and everytime we have relatives from the States or England, we book in the hotel for a few days. The new pirate pool is great for the grandkids and the Irish Pub is very good for a meal or a drink. We just love it and so all the company we took there. We already booked for the end of Dec 2008 . Great, great suites and we find the location unbeatable for area golfing or Disney parks.\n\nReview 16:\nWe stayed in January in a two-bedroom suite. Overall very nice. Pool water is heated. You can pack light because there is a washer and dryer in the room, but they don't provide any clothes detergent so you have to bring or go buy your own. There is also a dishwasher, but no detergent. Room was clean. Couple things needed small repairs in the room (kitchen faucet worked but you couldn't move it, refrigerator was leaking inside but worked, couple bulbs out, etc.). Not a big deal, but I feel a place such as this should have everything in working order. You have to pay extra for room service; they offer three levels ($30 extra per day for \"full\" room service, $25 for next lower service, and $5.00 if you want clean towels). Fine, but clean towels daily should be complimentary in my opinion. One last thing is I was surprised they had not upgraded to flat screen TV's.\n\nReview 17:\nThe lobby is very nice.....STOP Check in was very poor. The lady who checked us in talked on the phone. Thank fully a lady at the ticket desk was able to help the 4 or 5 people in line behind me. We were in Building 1. A family of 4 took over the elevator with about 100 bags of \"stuff\" from Macy's and Bed Bath and Beyond\" 5th floor for 4 nights - We had zero house-keeping. Now building 1 sits above a \"bar/restaurant\" which claims to be Irish. A small gym that is used by everone who lives in the area and a small convenience store. Parking is a nighmare and finally the Lake Buena Vista Resort Village & Spa sits at the edge of the Lake Buena Factory Stores - Neither of which are in Lake Buena Vista - Across the road is Walmart, at least they tell the truth and say Kissimmee, FL 34746 Osceola County.\n\nReview 18:\nhotel and pool area are impecably clean. rooms lovely , reception staff were less than helpfull , try not to get rooms above the offices on the ground floor as the locals book it out for parties and it can get loud. try to avoid the (free transfers) as we found the drivers mentally ill and should have been put on suicide watch for the way they crossed the freeways on route to the parks!) they missed a car by feet when we travelled by them. but on the whole a great hotel\n\nReview 19:\nI've stayed at LBV Resort two times. The property is beautiful, clean and well maintained. The room is comfortable, spacious and clean. However, their customer service is horrible. The check-in staff is rude and not helpful. We needed the manager once and he was also not helpful and was not friendly. Other staff that we've encountered at the pool, luau bar and other places throughout the resort have all been been unfriendly. No one seems happy to be there. That is a major turn off to me. How can you feel happy and enjoy your stay when all the staff seems unhappy and rude?? I will not stay here again simply for customer service - I want to stay somewhere where people look genuinely happy to see you and to be working there. I recommend the Disney resorts where they go above and beyond making you happy and being friendly.\n\nReview 20:\nThis is a real Gem, one almost does not want too many people to know about it but we have to give credit where credit is due. The rooms are clean , large and ours had a spacious balcony from which we could see the Disney Fireworks at night while sipping our wine. The staff is helpfull and always with a smile ! This is definitely our top choice for Orlando and we will be using it again.\n\nReview 21:\nThe LBV offers many of the amenities that are comparable to many of the finer Disney or Loew's resorts. However, they do not compare. The bedding is that of a motel. The mattresses were hard and as for the couch bed thin. The pillows extremely too firm and the thread count a stiff 200 if that. Not to mention none of the bedding fit properly. The jacuzzi tub blew out black mold and even after I brought it to managements attention it was not cleaned properly. Staff was very nice, but never resolved any issues. The sheets were changed to ones that did fit however, the housecleaning department never checked the bedding before removing it and collected my child's favorite blanket. The resort management has done nothing they promised in regards to follow up on the blanket and sending a complimentary future night. Another surprise was that I booked through Groupon and had an additional $94. fee upon arrival. If you stay be sure to bring an air mattress, your own bedding and per mgmt. avoid Bldg. 3.\n\nReview 22:\nOur family stayed at LBVR from 2/22 to 2/29, 2008. We booked a 2 bdr suite, but, got a 3bdr instead, no extra cost. The room was VERY clean, the staff friendly and helpful and MOST importantly, the hotel is located at short distance from all Disney parks (5-10 minute drive) and very close to the access to the I4, which basically makes your trip to anywhere in Orlando very easy and fast. Close proximity to WalMart, Target, Walgreen's so you can get all your basic supplies and make it your home away from home. If they are able to keep the same service and price, will definitely return with family and friends.\n\nReview 23:\nThis resort offers excellant value for money and is ideal for young families - we were very impressed with the standards of the units. We have stayed here several times in the past and will definitely be visiting again.\n\nReview 24:\nThis place is truly a home away from home. We were there for five days and four nights, and we did not want to leave. The rooms are fully equipped to meet your every day needs, and the staff was amazing!!! It is located near all of the main attractions. It also supplies a shuttle to some of the Disney Parks. Truly a great experience. We will be back next year with the entire family! :)\n\nReview 25:\nWe stayed here for 3 nights recently and had a 2 bedroom unit (there were 3 of us). The unit was very spacious and quite luxurious. Full kitchen was a great bonus and spa was lovely after our long flight. Jean at the front desk was lovely when we booked in. If you choose to stay here you will probably want to bring/hire a car as most are attractions are a fair distance away. (But they do have a shuttle bus service to some attractions.) Pool area is a nice place to relax in the evenings. I consider this resort/hotel to be very good value for money.\n\nReview 26:\nThe inconvenience started at the front desk, the receptionist took a long time to get us checked. This was also in part because she there were a lot of people checking in at that time. She finally got us checked in, but when I put my key to the door, it would not work. I then proceeded to go back to the check in desk to report the problem. I soon find out that the key does not work because I was given the wrong room assignment. I proceeded to move my family and our luggage into another building across the street. This after flying from Seattle, my family and I were exhausted. When we get to the right room, we find the security guard loungig on the couch. The room also smelled like cigarettes. And wifi was slow.\n\nReview 27:\nThe accomadations at Lake Buena Vista's resort was simply outstanding. Our suite was very nice, clean and homelike. We enjoyed our stay so much, that we did not want to leave the resort to attend the functions that brought us to Orlando. I will highly recommend this resort to my family and friends. We would definitely like to return again...\n\nReview 28:\nThis was very dissapointing since my expectations were so high. Two main faults were the room had a smell when you walked in that was not very pleasant. The one bathroom had a shower over tub that was clogged so that everytime you took a shower the tub would keep filling up and you would be up to your knees in water trying to shower. The one thing that bother us the most was that nothing was done by the management to correct the poblem. Four phone calls and all they kept saying was they would send someone up and never did. There was a complete lack of respect for us as customers and that is would made the situation really really bothersome. The treatment we received by the management was awful and based on that would never go back. When letting them know that they could care less.\n\nReview 29:\nWe enjoyed our stay here but will absolutely NOT be returning next year due to the staff's refusal to accommodate a late (1:00 pm) check out. We come every year for the DIsney Marathon weekend and have stayed at several properties who are happy to oblige with a 1:00 check out for runners. My boyfriend finished his race and we went to the desk at 11:50 only to be told we had to check out by 12:30 to avoid a charge. So, after being up since 3:15 am for the race and running for hours, he is hurriedly showering and packing. How disappointing that the inconsiderate staff refuses to be flexible with guests who would have returned year after year. RunDisney events generate lots of revenue for your property and I would have thought you'd would be more mindful of that.\n\nReview 30:\nWhat a fantastic hotel this was. Staff were very helpful, nothing too much trouble. Accommodation was excellent. Master bedroom with jacuzzi, very large walk in shower, double washbasin, extremely large bed, flat screen t.v. walk in wardrobes. Lounge with flat screen t.v. leading to very large balcony. Fully fitted kitchen with american fridge, dishwasher, double oven, washing machine and dryer. Second bedroom with two very large single beds, wardrobes & T.V. Family bathroom with bath, shower and double washbasin. We were in block 5 and overlooked the swimming pool. Ate at Frankie Farrells and enjoyed all meals. Small supermarket with take away Pizza Hut. Courtsey coach service which takes you to Epcot and Universal (book the day before you go). Lake Buena Vista shopping outlet is on the complex, therefore you can walk there without any problems. Great place to go back to at the end of a tiring day.\n\nReview 31:\nArrived a little late, and so did a lot of other people. Once it was our turn to check in, it was quick and smooth. We got to our building which faced the pirate ship pool on the 12th floor, and it had a nice view. Everything was very clean. We chose not to have maid service but it had a washer and dryer in the unit and we did our towels with no problem. The mattresses were on the new side, but were just average for comfort. I inspected for bedbugs(several times), and was relieved to find none! Overall, we had a pleasant experience, nice to have a large room safe and fully stocked kitchen. Would I stay here again??? You bet! It was only about 10 minutes from the theme parks and at least double the size of most rooms on the Disney Resort. If you need more space at a great price, here it is!\n\nReview 32:\nLake Buena Vista Resort Village and Hotel is in a great location in Orlando Florida right off of I-4. Room was great: two bedrooms, two baths, full kitchen, washer and dryer. My only complaint was \"free internet access in every room\". The internet access was via ethernet connection which did not work on my laptop. However, the lobby is wifi so I was able to access internet.\n\nReview 33:\nHotel was clean and staff was attentive - location was near absolutely everything! !\n\nReview 34:\nI reserve from 6 month at advance to stay in the hotel. I never receive a confirmation e-mail. When I call 1 month before my vacation called the hotel and they told that the reservation is okay. The day I arrive to the hotel (after a 4 hours car trip from Miami) they told me that they had water problem and I cannot stay in the hotel. The give me a Google printed map of another hotel and told me that the other hotel is not far away and it is the same type of hotel. When I arrive to the hotel I was shocked and it was in center of now ware. And the front desk told us that what they told us about water problem was BS. They just are over booked. Please don\u2019t trust this hotel for your vacation.\n\nReview 35:\nWe have stayed in this hotel for 4 years in a row and have always had an enjoyable time hence why we go back. Arrived at this hotel on 9 December 2010 with my partner and 3 children, upgraded at the reception to a 3 bedroom. On the morning of the 10th my daughter woke covered in spots with heads we thought she had chicken pox great no it turns out she had bed bug bites and was covered. The hotel is currently doing an investigation. The rooms have gone so down hill over the last year and our room was on the 11th floor facing the outlet. The carpets are all stained, the lock on the balcony door had been removed and the secuirty lock on the front door had been pulled off. All the kitchen utencils had to be put through the diswasher before we could use them as there was still food dried up on the forks etc. The standards have definately dropped and we would never stay here again.\n\nReview 36:\nLake Buena Vista Resort Village & Spa is the best choice for the Disney vacation. The rooms are clean and big, the pool is very nice, close to Disney and a lot of stores. Yes, you need a car if you stay here, but it is worth it. Even with the price of the rental car included is thousands cheaper than a small room in a 3 star Disney resort. The bedrooms are nice, the bathrooms are large, friendly staf etc. Definitely would say here again!\n\nReview 37:\nIf you are looking to get what you paid for in your reservation do not stay here or at any other Sky Resorts for that matter. We were on vacation traveling with family and friends and made the reservation at this resort because we needed to have a 4 bedroom suite. This reservation was made and paid for in advance but when we arrived to check into our room it was not available! Not sure how that happens but apparently this is a common practice for this resort as there were 2 other families in the lobby having the same problem. Oh and we were offered free housekeeping for our inconvienence!\n\nReview 38:\nIve been to Orlando 5 times and this is one of the best places I've stayed. Check in very quick. Rooms very large and beautiful.Staff very polite.Pictures on website are accurate.I e-mailed the resort before we traveled and requested building 5 as I had concerns about buildings 1 and 2 they promptly replied. We were in building 5 a 3 bedroom/2 bathroom in a corner room where we could see the Disney fireworks at night. You do NEED a car to get around, 5/10 mins drive to Walt Disney World. If you do your homework before you go then you know you do not get maid service free only if you pay extra and of course which on-site shop is not expensive Wal mart is about 2 mins drive.The washer and dryer were a great convenience to do the towels and my own dirty laundry before we left for home. Overall a very nice place to stay! Ive stayed at the Springhill Suites at the Marriott Village and I would also recommend this hotel.\n\nReview 39:\nWe stayed here from April 5th for 14 nights and had a great time !! The resort is ideally situated to get to all theme parks and shopping malls. Our 2 bedroom/2bathroom apartment was in building 3 and we had a lovely view of the pirate pool. The apartment was very spacious and the washer/dryer was very useful. My only complaint with the room was that the carpets were a bit dirty and would benefit from a deep clean. There was plenty of parking and ample lifts. The trash room was always tidy, however, they maybe should consider some recycling bins for newspapers and cardboard etc. Avoid the store if possible as it is really expensive - $4.99 for a packet of cookies !!! Would certainly stay here again.\n\nReview 40:\nWonderful Resort. Great customer sevice. Accomodated all our needs. Flora was very professional. Beautiful room, very clean, great beds & pillows. Love the Bathroom area., tub , jacuzzi, & shower. Beautifully decoated. Would stay again, when we get back to Florida. We went through travelocity and got a grea tdeal on a 2 bedroom condo. Loved it! Perfect location!\n\nReview 41:\nMy family of myself, my husband, my 25-year-old son, 20-year-old daughter and their girlfriend and boyfriend thought our room was beautiful. It was exactly as described on the website, and we are always a little leary about booking a room site-unseen. We were not dissapointed. There was plenty of room, and everything we needed. We washed our own towels and sheets because we didn't feel the need to spend the extra money on this cleaning service, so it was nice to have a washer an dryer right in our room. Just a tip: rent a car, since it is about 20 minutes from any of the major attractions, and a large chunk of our spending money was used on taxis. Loved it there though!\n\nReview 42:\nThe rooms were huge, with own kitchen, dining and lounge areas. Deep hot tub and large showers. In a great location, 5 minutes from Disney, 15/20 from universal. would recommend (and have done) to anyone visiting orlando. The only downside was the lack of a maid serivce. The hotel says this is to 'reduce its carbon output through washing of linens's etc\". The staff other than that were great it has to be said. Will 100% be our base for every future trip to the sunshine state!! !\n\nReview 43:\nPurchased this resort stay thru a Groupon vacation. Accomodations are 1-4 bedroom suites, living room and full kitchen. Suite was perfect for our 4 day stay in Orlando. Everyone was able to stretch out after long days at parks and attractions. Full kitchen allowed for breakfast and snacks on hand. Pool with pirate ship kept our grandson entertained for hours. Spa on site very nice. All resort staff very pleasant. It was a great stay, highly recommend if looking for relaxation while visiting Orlando.\n\nReview 44:\nThis place would be nice if they didn't ruin it with their cheap, hard beds and pillows. We didnt sleep all night! You would think that a place that has SPA in their name would have better quality mattresses and pillows!\n\nReview 45:\nExcellent stay will stay again. Service was great, clean and friendly staff. Large rooms\n\nReview 46:\nThis was our second visit after being there while construction was going on last year which made us very unhappy. Management went out of their way this time. They placed us in the main building which they said had been renovated. It was cleaned to perfection and the beds had the bedbug protection sheets so we felt comfortable with the added protection most hotels don't have. We enjoyed the attractions being so near, but yet not near all the congestion. The outlets on the premises was a plus with the coupons supplied by the most curteous staff I have seen in years. The spa was another extra added touch relaxing while on vacation, the other lady's new adventure she was quite pleased for her first facial ever. Definetly a return.\n\nReview 47:\nIf you don't want to drive don't stay here. If you want to split your days at the parks don't stay here. If you like clean bed linen more than once every 16 days don't stay here. If you're expecting an efficient, adequate shuttle to the parks, don't stay here. If you expect 4 * service do not stay here.\n\nReview 48:\nWe stayed at the Lake Buena Vista Resort June 20 - 26th, 2011 and the resort was nice on the outside but crappy on the inside. They were stains on the carpet and furniture. The jet bath tub was broken and it was very noisy. I will never stay there again. There are many resorts in Orlando and this is not one of their best. Parking was also awful. We had to park on the street every night. They need more parking spaces.\n\nReview 49:\nVery spacious, very clean accommodation. Highly recommended and far better than most of the other hotels on offer.\n\nReview 50:\nWe had a nice two day stay at the LBV Resort. Great location rooms were nice. Would love to stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29258, "query_start_index": 29260, "query_end_index": 29260, "truncation_seperator": "... 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{"id": "275980", "pid": "275980", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was an amazing place! We were there for 5 days in Dec. '04. The 2 BR/2Ba villa was exceptional! We had 3 lanais on our 4th floor villa! The staff was the friendliest we have ever experienced at any Marriott! The grounds are beautiful and the environment is family friendly. The beach is awesome! Although there is construction going on it is unobtrusive; The live entertainment at the bar on the beach was fun! The restaurants at the nearby Ihilana JW Marriott Hotel were very good.\n\nReview 2:\nWe travelled from Australia and we just loved this resort.We did stay in Waikiki but wished we had know about Ko Olina before our stay in Waikiki .It was just beautiful the ocean cove to swim in won us{ sandy bottom no rocks} the pools great to.We had no problem with service .very accommodating and our condo was good and very clean.And its an easy 15min drive to the outlet shops also good size food shopping market about 7 min down the road .We will be back .\n\nReview 3:\nThis is not the first time we have stayed here, and it continues to exceed our expectations. The staff is very helpful, the grounds are awesome, and the location, while close to attractions is away from the crowds. The accomodations are much better than normal and provide a wonderful atmosphere.\n\nReview 4:\nAs a frequent Marriott customer and a frequent visitor to Oahu I decided to depart from my normal hotel (Turtle Bay) and try Ko Olina. I booked at the Beach Club, assuming that the level of service would be as a typical Marriott Hotel. Instead I discovered that the Beach Club caters to the Time Share user and gives the 'normal' traveler sub-standard service. I had to wait two hours for my room to get ready once I arrived. The room was half the size of a room at Turtle Bay. The shower is 2 ft 8 inches wide and has a shower curtain which translates to very cramped quarters. No room service offered and parking facilities are small to say the very least. It's back to Turtle Bay for me on my next visit.\n\nReview 5:\nI currently stayed here for 5 nights in the beginning of August with my family. The hotel itself is gorgeous. My parents, who stayed at the JW Marriott, enjoyed the \"kids\" hotel better then their own. We had a 2 bedroom suite that slept 6 people (ages 17-27) comfortably. The kitchen has everything you could possibly need and the grills were wonderful to cook on. The marketplace is a little expensive and was one of the only things open to get food the night we arrived. The lagoons are wonderful to swim in as well as the pools. Our only complaint was the lake of night life because of the ages of everyone in our party. The hotel is perfect for families with younger children wanting to escape the craziness of Waikiki Beach. We enjoyed it but would have had more fun being in the city.\n\nReview 6:\nWe took advantage of a promotion that was supposed to be a deal. I wanted an ocean view and was told if I upgraded I would get one. Well I paid the money and when I got here I was given a room with a view of a parking lot. No apologies, no explanation. They didn't care. The resort is clean but charmless. It's OK for bringing the kids but otherwise is bland and dull. It's located between a power plant and and industrial park complete with billowing smokestacks. Really ugly! The man made lagoons make a nice beach to toddlers but that's basically all this resort has to offer.\n\nReview 7:\nThe Marriott was amazing. The property is extremely well kept. The only drawback for me was the beach- but whatever, the pools more than made up for it. We had a nice 1 bedroom villa. We had a parking lot view, again, whatever- the point is not to stay in the room the whole time. Having a washer/ dryer and full kitchen were quite convenient. The staff were helpful and professional, the car valets were extremely pleasant. I would definitely recommend it\n\nReview 8:\nI purchased a week's annual timeshare at KoOlina in 2003. Fortunately for me--and Marriott--we were given the larger portion of the room during our first \"visit\"--otherwise I might not have been so impressed. I have since been back twice, the last time being June-July 2005. I knew that the isolation and quiet beauty of the area--which was the real attraction for me--would diminish as they continued to build. I was VERY disappointed in the general meltdown of upkeep--the room was dirty, the furniture beat-up, etc.--and this is for an OWNER! Most of the staff was extra courteous and friendly, but I felt for the inconvenience of all the construction mess and noise, more \"perks\" should be offered. I still think this is a great family resort and will improve as it grows. I personally don't plan to go back until the construction is over (10 years?) unless by some miracle grandchildren appear....\n\nReview 9:\nLet me first say that we are owners at another timeshare area. As with that one we responded to a great deal, this time $750 for 5 nights, rental car and resort credits. That being said, we were treated to a tiny room (evidently the studio side of a lock off ,tiny sink, only microwave worthless fridge) and a really glorious view of the parking garage complete with gas fumes on the Lani, which is so tiny the two of us have to dance around to get seated. No we did NOT do the tour! treated like second class citizens (who own MUCH BETTER) there was no way we were wasting time when we are on a beatutiful island. there is a great deal to see and do here, North Shore, Honolulu...Punchbowl etc IF you are prepared to drive. The one saving grace is that the staff here is wonderful, friendly, helpful and personable. We basically look at this as a cheap week to visit friends here before we head to Maui. No way would we buy.\n\nReview 10:\nAmazing beautiful gorgeous hotel! OMG! LOVE this place, people are great! You can see the sunset from their beach, everything is beautiful, starbucks on site, awesome LUAU! highly recommend it! :)\n\nReview 11:\nReserved Ocean View room with before lunch check in. Checked in at 8 am and were told they would call when the room was ready. No call. Came back at 4 pm to find we had been assigned a room with pool view and wheel chair accessible shower. We have small children and needed a bathtub. Randy the manager informed us because of the way the land has been deeded all rooms are considered ocean view. Dishonesty is a deal breaker for us. We chose to change hotels. Consider staying at the JW Marriott. The rooms are much larger, up to date and the staff helpful.\n\nReview 12:\nOur 'Ocean View' room should have been called 'Construction View' - see pictures. Apparently, during the last six months they have erected a new building next door, eliminating whatever view existed for a large number of rooms. However, they are still selling these as 'Ocean View'. Beware. btw, otherwise the hotel is great. I was able to convince the manager to give me a discount rate. But you really can't get an ocean view unless you a timeshare owner (or someone there as part of a timeshare preview).\n\nReview 13:\nMy husband and I rented a one bedroom villa ocean view for a week in may 2012. The room was clean and fully equipped with everything we needed. It was just like being at home but in paradise. The pools were great, we loved the reflection pool as it was quiet and very relaxing. This resort is away from the Waikiki craziness. We will definitely be going back again! I would recommend this resort to anyone who wants to relax and have a great time.\n\nReview 14:\nMy husband and I are owners at the Marriott Ko' Olina beach club. We think it is a great vacation destination. For all of you who complain, IT IS NOT A HOTEL!!! There is no room service and the housekeeping is not daily. Do you not research a vacation spot before you book to see what it includes? Do you not ask questions when you book your reservations? An yes, owners Should get special treatment at resorts when we have purchased there. Building 3 just opened the first of this year and with all new places there are growing pains.\n\nReview 15:\nWe exchanged a Marriott (Spain) week to stay here for our first week in Oahu. We have been coming to Hawaii for 29 years and this area has been developed during this time. Great for getting away from the madness of Waikiki, huge units with typical Marriott luxury, especially the beds. Plenty choices of pool or lagoon beach, plentiful towels and great staff. The only disadvantage is the relative isolation if you don't have a car. There is a shuttle between hotels but hard to get to any \"off resort\" restaurants. Worth it on balance for a good old chill out!\n\nReview 16:\nWe visited Ko Olina at the end of May. Rooms where beautiful and spacious, almost like an apartment. We had a view of the parking structure and people could see us in everytime they parked. We asked to be changed but we needed to check out at 10:00 a.m. and not check back in until 4:00 pm. We couldn't do it with kids. The place was clean and most of the staff was friendly. There is only one restaurant (Bar and Grill) and not too much to do. Very quiet, the pools are good for kids and the ocean (lagoons) good for a swim. Could not hear the waves from the Buildings and the views where not impressive. The traffic was awful... I did not feel on vacation at all.\n\nReview 17:\nEnjoyed 4 nights at the Ko Olina. 16th floor, corner, full ocean view was worth the price. One bedroom suite. Full kitchen, washer/dryer (definitely a plus!). Gorgeous sunsets, beautiful grounds. Restaurant on site was absolutely superb, also enjoyed Roy's at Ko Olina Golf Course. Both are a must. Short trip to Pearl Harbor, Waikiki, North Shore, Dole Plantation. Just plan around morning/afternoon rush hours. Service was very good, fitness center spacious and plenty of weights/equipment. We were there starting 3/16 so didn't experience tsuanami issues. Teenage son wanted to try boogie boarding so we traveled up to North Shore (Sunset Beach) for the waves. Definitely not for the novice, though...he hung in there but currents were very tricky. Matsumotos for shaved ice/beans/ice cream. Oahu is just as beautiful as Maui once you get out of the cities...\n\nReview 18:\nA great place to stay very very very clean rooms . But the food offered at the beach food outlet has gone to the dogs from a year ago july . Come on marriott whats up with serving a compressed checken parts sandwich ,thats nasty . are waitress agreed and ask us to let the management know what we thought . when staying at this place with a kitchen we recommmend stopping at safeway or target first . the food is very high even for hawaii hot dogs are 10.75 .. we also had dinner at Chucks located on the property it was priced in the 25.00 range it was ok best to eat there tue night at 5pm so you can enjoy the entertainment. servers here heard you like the cattle tourist we are . They talk above you .the marriott on maui is very kid friendly we have a 7 year old and they remember is name from 6 monthes ago . we will go to the beach club on maui before we would ever go back to KoOlina . The Beach here is manmade but very safe for very young children no waves ...\n\nReview 19:\nThis was our first time in Hawaii and we loved it. We stayed at the Marriott for 1 week and it was a great experience . The only downside since this is mainly a family resort is you need to rent a car to travel to Waikiki or any other side of the island if you want to dine out or hit some club after 9 PM.\n\nReview 20:\nWe booked a mountain view room with points at Marriott Ko Olina. We were extremely disappointed after twelve hours of traveling from New York to be given a room that was smack on top of the garage. We get to see two levels of garage parking. To call this a mountain view is gross misrepresentation and fraud by Marriott. We are Marriott owners elsewhere but we were treated like third class citizens because we paid with points. Do Not Think of using points to stay at this property.\n\nReview 21:\nWe traded into the resort through Interval. Had a 1 bedroom villa, as well as a lockoff unit. I really liked the size of the villa, and all the included amenities for cooking/cleaning (dish washing soap, plenty of dish washing detergent, paper towels, plastic garbage bags, etc.). The pool, jacuzzi and water slide were a lot of fun. Don't worry, the slide isn't just for kids, they allow adults to go down, however it is enclosed and in the dark. My first time down, I was so surprised at how fast it was! We tried out the Ko Olina Cat morning snorkeling cruise which was a lot of fun. The crew was really nice and helpful. The boat takes you out to this section called electric beach, where we were able to snorkel with all sorts of fish. Overall our trip to Hawaii was wonderful. I would recommend this resort to anyone trading through Interval that is interested in going to Hawaii. It was a good stomping ground for us to really get out and explore the Island.\n\nReview 22:\nThis is the second time we stayed at Marriott's Ko Olina Beach Club. In fact, we enjoyed so much on the first stay last year. We decided to stay with them once again. This is a time sharing property, and the rooms has full kitchen with washer and dryer. Great for family with small kids. One of the best part of the resort is the lagoon and wonderfully ocean view at high rise buildings. We stayed at the top floor this year on floor 16 and facing lagoon/ocean where we enjoy sunrise and sunset daily. There are around 6 different pools with a water slide. In additional there are around 5 jacuzzi and 1 whirlpool just for the kids. In additional, there are also 10+ gas grill for all your BBQ need during your stay. Resort also has one free Hawaii native dance show every Monday at 5pm on the lawn.\n\nReview 23:\nThe most important piece of information for any visitor to know about this Marriott is - this is not a hotel, it is a timeshare property that rents rooms on a daily basis. I suppose if you are looking for a room with a kitchenette, this can be an option in your search. If you are looking for anything else by way of hotel amenities, the JW Marriott down the road is 10x better. The Beach Club has very small rooms with poor views. It also understaffed with (seemingly) undertrained staff. Of all the trips I have taken to Hawaii, this Marriott was absolutely the biggest disappointment.\n\nReview 24:\nJust checked in to Marriott ko olani vacation club on Oahu. Would not recommend so far. Here at 3 and no room available. We are reminded check-in is at 4 and though hubby's a platinum member ('cause he lives in their hotels practically), \u00a0no upgrade and no early check in. Okay, so we eat while we wait. Phone call on cell notifying room is ready at 3:58 . K so rick stands in line 20 minutes for check in. Elevator up displays a sign saying construction from 8am till 5 pm. We call from our room and are told this is all they have. Guess we will enjoy our view of the parking lot and road and we don't need a wakeup call either. Marriott is slipping, my daughter and I were treated vey rudely at Marriott in Maui too at front desk \u00a0Ricks decided to switch to Sheraton much better experience with them on this vacation.\n\nReview 25:\nStayed 7 nights in a 2 bedroom on the 14th floor, wonderful views of the Pacific from balcony. Rooms were beautiful as well as the grounds. Longboards was ok, a little pricey, but that's Hawaii. Service 1 morning at breakfast was unacceptable. Chuck's a bit pricey also and our meal was not that great. Had a wonderful dinner at Roy's and was just a little more $ than the meal at Chucks, with better quality. The dishwasher in our unit must have been there since the property was built. VERY LOUD! Had to turn it on as we were walking out the door, as you could not hear anything while it was on. Very relaxing just what we were looking for. Only other downside was the area, not a lot of things to do, you need a car as the drive is about 30 miniutes from airport depending on the time of day. North Shore about 45 minutes or so.\n\nReview 26:\nWe stayed at the Ko Olina for 7 days and 6 nights and we had a blast! They have activities everyday for people of all ages, a private beach for guests only, the best smoothies you have ever tasted, and plenty of pools and hot tubs.\n\nReview 27:\nThis resort has it all. There are great beaches, great pools, and amazing grounds. The beds and pillows, however, were some of the worst I have had in a long time. After 5 days, every muscle hurt and I wanted to toss them off of the balcony. I have come to expect a very good product from Marriott and this was a disappointment. My guess is that the remodel cycle will fix this problem with time.\n\nReview 28:\nWe only stayed 3 nights but would have loved more at this resort. There is so much to do on site. We had great service during our stay. We eat a Longboards and the food was good. The Ko Olina lagoons are great for all types of actiivites. Even though we had a island view room on the 4th floor, if I went out on the balcony, I could still see the ocean.\n\nReview 29:\nThis place is beautiful. We spent a week there in May and we had a great time. The only complaint we had turned out to be minor. We booked an ocean view guest room. What we got was a pool view but could see the ocean if we went out on the balcony and stretched. Even so, we didn't spend much time in our room so it wasn't a big deal.\n\nReview 30:\nMy best experience in Oahu has been staying at the Kahala Hotel. This trip I stayed at the Ko Olina Beach club, which is less expensive than Kahala, but like everything in Hawaii, it still expensive. The good news is that I was pleasantly surprised! The staff was very friendly and let me chek into m room early. The grounds were beautiful with a lovely beach cove and several pools to include a family and adult area (more quiet). Food is average, but the service was excellent with great tropical drinks. The bar restaurant is a great place to watch the sunset. The room was clean with a kitchenette. The only complaint I have is the Internet access is horrific, which may seem insignificant for vacationers, but I was on business. Overall, when I travel through Hawaii again, I will return to Ko Olina Beach Club.\n\nReview 31:\nWhat a wonderful trip!!! We visited Ko Olina in July and stayed for 1 week. Very family friendly trip. Picture perfect sunsets. We loved the fact we could have alot of fun just hanging out at the resort. Our kids loved the fact that you could go back and forth between the pools and the lagoons. We even swam with the sea turtles on one of our swim days. We went into Waikiki for one afternoon and were very glad we were not staying in that area. Too crowded. A trip up to the North Shore is highly recommended. The snokeling was awesome and the drive there is wonderful. We loved Ko Olina so much we will be going back next summer.\n\nReview 32:\nWe stayed at the Marriott Ko Olina on a time share preview package, fully expecting that they would do everything possible to impress us and convince us to buy into their program. Boy, was that wrong! The property is nice looking, but it is very isolated, with half of the rooms having a view of the port and oil refinery nearby. Waikiki is over 40 minutes away by car, and even longer at rush hour. There is only one beach grill restaurant to serve the entire resort, with mediocre food and limited hours. The house keeping staff are few and far between, and it shows in the poor upkeep of the facility. The portion of the villas that they rent out as hotel rooms is very tiny, though the quality of the furnishings was better than I expected. Overall, this was the most disappointing resort that I have visited in many years.\n\nReview 33:\nThis \"vacation club\" is all about greedy revenue generation, lies and bad customer service. Many of their ocean view rooms don't have it. Also, be carful when you reserve a \"mountain view\" room category because many of those rooms have parking lot views or ugly industrial plant view. The serivce is terrible. The managers have no common sense, they are not empowered to do anything and frankly, they don't care. The facility is very limited in the services offered. They advertise free wireless internet service in the rooms but do NOT provide that. You'll need to drive 8 min to the nearest grocery store. Everything at the resort is out rageously over priced. Don't ruin your precious vacation in this resort. It's a waste of money and a lot of frustration.\n\nReview 34:\nWe checked in on May 4 stayed thru the 11th and this resort is fabulous!!! It is the best timeshare resort we have stayed at yet, loved it and plan to return. We were in a lock off unit and it was more comfortable than a hotel suite, clean with no view. The bed was very comfortable. The maintence at this resort is awesome, and owners are getting their monies worth. The landscaping is beautiful and we loved the walking path along the beach. We only dined at the resort once at the beach side restraunt and it was good comparable to TGI Fridays or Applebee's at home. We had a rental car from Advantage and had no problems with their service. Since this was our second trip to the Island we didnt repeat and do all the tourist tours. We relaxed and took in the beauty of the Island. We did go to Kuola Ranch and do the movie set tour. It was nice but over priced for what you see. We visited the Honolulu Zoo and it was nice, would be great for kids.\n\nReview 35:\nMy family of five stayed three nights in the master bedroom section of the two bedroom unit. There is a full kitchen, dining room, living room with sofa sleeper, seperate master bedroom with jacuzzi tub, and large bathroom with huge shower. We had a rollaway for one of our daughters. The kitchen is fully stocked with dinnerware. We did laundry the last night in the room washer/dryer. Our daughters took a hula lesson one morning in the fitness center. We swam all day in lagoon #3, the closet lagoon to the hotel. We had free use of the water toys because we agreed to attend the timeshare sales meeting. We also received a $100 credit for use at the resort. I was not impressed with the restaurant but the marketplace store had lots of snacks and basic items. This place will be a wonderful destination resort when complete. Building #2 is nearing completion as is the second pool. Walk down to the JW Marriott and see the stingrays in the pools. Ko Olina is a beautiful place.\n\nReview 36:\nWe started in Waikiki, and stumbled across this hotel while at a luau at Paradise Cove. We moved to this side of the island the very next morning. Our room was spacious and comfortable. I wish we had had a better view, but we could hear and smell the ocean, so that was nice. The grounds were impeccable and I found myself taking a lot of quiet walks at sunrise just soaking it all in. The beach area & pool was nice, and the poolside/beachside service was a nice added touch. It actually made me wish my kids were with us! This is definantly a family atmosphere.\n\nReview 37:\nLoved to resort. Nice walking path between hotels/lagoons. Nice clean hotel rooms. Food was good. Will be back again. Pools were clean, plenty of lawn chairs.\n\nReview 38:\nPurchased an ocean view villa suite and requested high floor for a 25th anniversary. Booked 5 months in advance and received a 2nd floor room (ground level) with a view of shrubs and the pool. They had no options available to improve the room due to a high level of timeshare check ins.\n\nReview 39:\nBooked a ocean view penthouse this weekend and when I arrived they said they noted it but didn't haven't availability. Received a first floor, no view, small, smelly room. Definitely not worth the money. The hotel manager, Steven, didn't do much to help us out. Just said we are at 98 percent occupancy. I went on Marriot.com and they are sitll selling ocean view balcony rooms for the weekend but in reality they don't have these rooms. Seems like they are over booked. I don't think I will ever stay at Marriott again. They lost a customer. From now on I will stick with Sheraton and Westin (Starwood) they offer better customer service and don't treat there customers so poorly.\n\nReview 40:\nWe are 300 yards from the pool & 500 yards from the little store. I am 30 yards from the elevator. I am very disappointed they are building Phase 3 before they build the second pool. It is way too crowded!!!!!!!!!!!!!!!! Not what I bought!\n\nReview 41:\nBeautiful grounds,great beaches,great snorkeling, super nice pools...excellent location just twenty minutes to Waikiki and thirty minutes to the North Shore.Would absolutely stay there again!! !\n\nReview 42:\nYou just can't go wrong with this place. This place is heaven on earth. From checkin to checkout, a truly unforgettable and terrific vacation experience. The only improvement would be in the housekeeping service, which we found a little disappointing. On the day that our room was refreshed, we happened to be in the room when the maid came, so we excused ourselves and went down to the pool while she performed the service. Unfortunately, shortly after we got downstairs, I remembered something I left in the room and went back to retrieve it and the maid was gone-DONE! It couldn't have been more than 15 minutes! All she did was empty the trash, change the towels (but not the linens), put the dishes in the dishwasher and pull the comforter up and fluff the pillows-but very haphazardly. Although we expected much more, we got past it, but did let the front desk know at checkout. But, overall, we loved the place so much that we bought a timeshare unit !\n\nReview 43:\nMy family of 11 spent a week at the Ko Olina Beach Club in January '06. What we liked: Friendly people, great view, great beach, clean rooms and property, good food, Great FOOD 20 minute walk to JW Marriott. Perfect place for kids, out of Honolulu hubub, Costco- K-Mart-McDonalds 20 minutes away, North shore 1 hour, Honolulu 30 minutes (depending on time of day) Aloha Statium flee market - fun, excellent valet parking. Glad I purchased a platinum week when I did - Price will only go up and stay up - construction - no problem - a great place to \"kick back\" with family for a week, no glitz - just relaxation - longer would be better if you have the money - nothing to complain about here - wish I had two weeks Ya otta go Duane from Utah\n\nReview 44:\nWe stayed at the Marriott Ko'Olina resort in in June of 2008 and absolutely loved it! My parents are owners there and they gave us their week to enjoy. It was so beautiful. The rooms were large, clean and luxurious. I loved being greeted at the door during check in. We were asked to go to the Welcome center where we were greeted with Lei's and information on things to do at the resort. The resort has every activity you would want to do in Hawaii. The resort also has some nice restaurants. We walked down to the JW Marriott near the Lagoon and ate at the Seafood Buffett that they have each Saturday night. It was wonderful. We have 3 children ranging from 6-13. All of them just loved this vacation. We would definetly recommend families staying here. I'll post some pictures - check them out if you get the chance. Have fun!\n\nReview 45:\nMy family has been to Marriott's Ko Olina 3 times and it has been wonderful every time. The rooms are large, well kept and the decor really fits with the ocean views and beaches outside your window. The facilities are beautifully manicured. The beach is clean and the lagoon keeps the water calm, which is great for our your children. My only criticism is the parking fee. $30 per day - ouch!\n\nReview 46:\nWe spent 5 amazing nights at this beautiful resort just over a week ago. Couldn't have asked for a more relaxing quiet stay. Our villa was on the 4th floor just over the grassy area where they have the luau, great view and we had more room then we really needed. Spent time floating around the lagoon, watching whales breaching from the hottub and just relaxing. Never felt crowded, unlike our stay in Waikiki, and the sunsets were to die for. Quick walk across the street we found good mexican food at Just Tacos, ice cream and the ABC store all at the market place. Can't wait to go back!\n\nReview 47:\nKo'Olina is the best Marriott resort I have stayed at. This resort has it all. It emulates what Hawaii is all about...Aloha. The staff was great. The rooms were clean and well stocked with everything you would need. They had bbq's that we used. The pools were wonderful. Our favorite was the slide even though we probably looked pretty silly because my husband and I are both over 50. We snorkeled in the lagoons and saw some turtles. We had a wonderful massage and ate at both the pool bar and Chuck's steak house which were delicious. The lobby is beautiful. It was a peaceful serene resort and we would highly recommend it. I have stayed at the Maui resort and Kauai but Ko'Olina is the one I always return to. If you are afraid to go because it is Honolulu don't be because it is miles away from all the craziness of Waikiki. The sunset's are the BEST! !\n\nReview 48:\nThey are very friendly, knowledgeable, and helpful. Tina helped us get what we needed. There is plenty to do. The beaches are beautiful. The pools were clean and nice. Their program for what is available at the resort was informative. The resort is kind of far away from Honolulu, so if you are planning on doing things in town a lot, you might want to rent a car.\n\nReview 49:\nIn full disclosure, our family lived in Hawaii and actually lived in some condos in the Ko Olina resort. We love this amazing little spot on this planet. That said, our family has vacationed at Marriott's Ko Olina Beach club both prior to and after having lived there. The resort is on this perfect little lagoon for families with small children. There are also great swimming pools to keep everyone entertained. The fact that this hotel is a timeshare means that the rooms are spacious and have a kitchen and washer/dryer. There is a lot to do in the area. I wrote more about it on our family travel blog: www.worldfamilytravellers.blogspot.com\n\nReview 50:\nMy slice of heaven..this was our third visit there. We love everything about it!! We became Owners this year! Lagoon is awesome, pools are the best. Numerous jacuzzis throughout..some adult only which is nice.. Lots is activities for the kids..we could see the Fia Fia luau from our balcony. No Ka Oi!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30591, "query_start_index": 30593, "query_end_index": 30593, "truncation_seperator": "... 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{"id": "2515630", "pid": "2515630", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the hotel for ten days in July. The location is terrific, with easy access to everywhere in San Diego. The staff is extremely friendly and helpful. The rooms are very clean and the air conditioning is excellent. Our only complaints are that internet access in our rooms was intermittent and the continental breakfast was unimaginative. Yet, this did not take away from our stay and we would definitely use the hotel again. You can't go wrong here and the prices are quite reasonable. Jeff Schrenzel, Belchertown, MA.\n\nReview 2:\nthis is the plact to stay in san diego,ca. i stay here every year since 2005 and it is a great place, close to seaworld, the beach and thr trolley station. rooms are outstanding! staff is very friendly!\n\nReview 3:\nI really liked this hotel. The staff were wonderful and quite helpful in providing advice about visiting Old Town and things to do in San Diego. In the lobby/reception area, there was a table set up with ice water, coffee, etc., which was very convenient and appreciated. There is a little sitting area off of the check-in area with brochures galore, so you can sit & relax, drink coffee & look at brochures. Adjacent to this is the place where they serve breakfast. They really do serve a nice breakfast, waffles, etc. The hotel rooms are nice. Nothing fancy, but pretty spacious, clean and comfortable. Overall for the money, I thought I did pretty well in booking this hotel. Good value for the money.\n\nReview 4:\nI had a prepaid reservation four months in advance and called 2 weeks in advance to confirm our dates and time which was Oct.4 to Oct.9. I talked to David the desk manager who confirmed these dates. I was there with my daughter for her 12th birthday. After a day at Sea World, we returned to our room to find us locked out. This was Oct.8 David the desk manager yelled at me and my young daughter and said we were supposed to check out a day early. He mistakenly stated that he had told me that morning that we were suppose to check out. This confrontation caused my daughter to get so very upset that she started to cry. When I was finally let back into my room I got the paper to prove to the desk manager that we had another day paid for. David the desk manager did not have the courtesy to apologize for his egregous error. I will never stay here again.\n\nReview 5:\nWe arrived at The Old Town Inn on 7-7th for a one night stay. I was extremely excited to stay there after reading all the fabulous reviews here on Tripadvisor. All the reviews I read praised David as being a wonderful host. When we checked in David was helping another guest on the phone and seemed to be going out of his way to help this person searching for a vacant hotel-(they were booked) going as far as looking up phone numbers for this wayward traveler. What great customer service! Unfortunately as David was busy we were checked in by Sarah who has a lot to learn from David it seems, she was curt, short and never offered so much as a smile or a welcome. The room being a non smoking room smelled musty and old, sheets came off both beds throughout the night, they don't seem to fit the pillowtop mattresses as they should. I would reccommend this hotel for someone not looking for anything special just a clean place to sleep at night. I was extremely disappointed as I expected a lot more.\n\nReview 6:\nOld Town Inn is a great Budget Hotel. The rooms were clean and well kept. The staff was very helpfull and freindly. They have a great morning breakfast. The downside is the noise. You can hear the conversations, tv's from the rooms next door. The traffic from the very busy Pacific Hwy is always a constant. With all things considered - would stay here again.\n\nReview 7:\nMy wife and I chose Old Town Inn to celebrate out 15th Wedding Anniversary. I was looking for the exact \"treat\" for this occasion. From the first moment of voice contact with Rebecca at Old Town Inn's front desk, I knew this was our place. It turned out to be a Perfect 10! A \"Homey\" clean, friendly atmosphere. The jacuzzi suite was \"Paradise in a Room.\" Our entire experience was wonderful. And the price was extremely fair. I would recommend this hotel to anyone who wanted to experience what a hotel should feel like. Thanks to everyone at Old Town Inn for contributing to a \"Perfect\" 15 year celebration of our 15 years of a glorious marriage.\n\nReview 8:\nDespite its name, this hotel is not in Old Town, nor is it very close. It is in a very noisy location (by a busy hwy and train line), there are no restaurants nearby, or anywhere to go at night. The rooms were aging (hair drying broken, A/C very noisy), and the pool does not include a hot tub, etc. The wireless internet worked most of the time, but the 3rd party provider was rude when I did have problems.\n\nReview 9:\nThe worst experience!!! We traveled with our two children a 2yr & 4yr old to San Diego for a quick and inexpensive getaway. We had a great time at Petco Park, lots of giggles, laughter and of course great baseball. Our room @ Old Town Inn was gross, the carpet was dirty and sticky. The walls were paper thin, heard the couple next door fight all night. The staff was not very friendly when we complained. We couldn't wait to get out of there. The hotel location was not safe, it's in the middle of an industrial center, everyone has access to the property. Never again would we stay here, even if it's FREE!\n\nReview 10:\nWith the poor exchange rate, our three night stay at Old Town Inn cost us about \u00a365 a night. That may seem good value, but given that this is the noisiest place we have ever stayed at, it really wasn't worth it. There is no sound insulation to the walls or floors/ceilings, but more of a problem is the inadequate windows for a motel that is located on one very busy road, with a freeway flyover adjacent. Add that to the frequent passing Amtrak trains sounding their horns, and earplugs are definitely needed for a good night's sleep! The rooms are outdated, have no safe, and have incredibly small bathrooms. There is a complimentary breakfast, but the food is poor quality and the coffee is bad. Staff were friendly and polite, and the trolley station is only a 2-5minute walk, which is very convenient (though you have to walk through an underpass which made us feel very uneasy as there were some unsavoury characters hanging around).\n\nReview 11:\nMy wife and I got married at Sunset Cliffs, and chose the Old Town Inn for it's price and location between the ceremony site and the restaurant we went to after. The rooms were good size and clean. On the night of our wedding, the staff decorated the bad with rose petals in the shape of hearts. They were very friendly and helpful with any questions.\n\nReview 12:\nLocation was ok - a bit noisy, though, next to the Pacific Highway in a business district. I was also unhappy with the amount of noise coming through the walls and ceiling from adjacent rooms. My biggest disappointment was the very poor internet performance. Very long webpage loading times and frequent disconnects makes it hard to get work done. Why did they cut corners here? Worst internet performance of any hotel I've been to recently.\n\nReview 13:\nI traveled to San Diego with my 80-year old mother and reserved a room for 3 nights based on past reviews on this site. After one day, I canceled another previously made reservation for our last night in San Diego (later in the week) and stayed here instead. We found the inn to be exceptionally clean and pleasant and the staff very friendly and helpful in all regards. The breakfast was great and included many options including fresh fruit, waffles, cereal, bagels, etc. The inn is easy to find, but initially seems isolated in sort of an industrial setting. However, it is actually a very safe location and extremely convenient to accessing Old Town and also to zipping downtown, to the Harbor area, Seaport Village and the airport. Access to I-5 and I-8 are also within 2 blocks. I would definitely stay here again when visiting San Diego. The room rates cannot be beat for such clean, convenient and great accommodations in a larger size city (with my mother's AARP card our rate was approximately $76.00 per night including taxes).\n\nReview 14:\nMy husband and I, plus two teenagers stayed for our vacation to Sea World and the Animal Park. Everyone enjoyed this one very much. The hotel beds were very comfortable. The pool is really nice and relaxing area. The complimentary breakfast was excellent. They had waffle makers, muffins, cereal, and lots more. Yes, the room did have a little bit of odor from the chemical cleaners, but when we turned on the AC, it didn't seem to be a problem. It is just a walk, and a skip to Old Town San Diego it was really fun to see the night scene and eat at an authentic Mexican restaurant. The hotel staff was very nice and knowledgeable. Sea World is really close. Parking is a little tight. Overall the stay was very enjoyable, the rates were excellent and we would stay again.\n\nReview 15:\nWe fly in and out of San Diego at least annually to visit family several miles northeast of there. We've tried several hotels in and around San Diego to stay theday before our return flight so we don't have to try to drive a few hours on the day of our flight home. We like the Old Town Inn best of those we've tried. It's convenient to everything, clean, homey and friendly staff make it ideal for our needs. Staying there is a nice end to our trip and leaves us relaxed rather than anxious for the flight home.\n\nReview 16:\nMy wife and I stayed here on the advice of another travel forum and I wish we would of never listened to them. The motel is in the worst area that I could see in San Diego and we had our rental car broken into at our motel along with alot of homeless people sleeping right next door to the motel and it was very very noisy because of the trolley and you are under a busy freeway. For the price of $90 a night, we could of stayed in a better area of San Diego. There seems to be alot of night girls in the area trying to make there money. The motel is ok but the location is awful!\n\nReview 17:\nI made a reservation at Old Town Inn for my husband and me to stay at after I picked him up from the airport from a deployment oversees. Everything about this hotel was above and beyond what I expected, even before we got there! Anna was so wonderful in helping and allowed me to check in early so that I could get our stuff in there and do some decorating before I picked my husband up at the airport in the morning. The lobby was beautiful and very homey and welcoming The room (we had the jacuzzi sweet) was spotless, large, and beautifully maintained. After sleeping in the same sleeping bag for six months, I don't think my husband could have had a more comfortable bed to sleep in his first night back in the US! I am so thankful for how kind the staff was and how well kept the room was. We are already planning our next weekend getaway to San Diego and we will be staying at Old Town Inn!\n\nReview 18:\nOn my first night, I woke up with spider bites all down one arm. When I informed the front desk that I needed another room as I was staying in town for 5 days, he said I needed to wait for the manager. I had to switch all my stuff into a new room - ooh, and I got one night free after complaining up the chain of command. I got really sick a few days later. It's on a really busy highway across from a factory or something.\n\nReview 19:\nA group of parishioners from our church stayed here overnight and enjoyed excellent customer service! We met in the breakfast room, watched a video on the big screen TV, BBQ'd on the new grill in the pool area and then went to our rooms for a great night sleep! We met the next morning in the breakfast room and enjoyed the free breakfast and then met to close our week-end experience in a family suite. This is our second year here for this gathering and we will definitely be back again next year! Don't miss this shining gem in Old Town!\n\nReview 20:\nGreat price and close to all we wanted to do. Our room was ready before promised,clean and comfortable. It was not huge but comfortable for the 2 of us. It is located near OLD TOWN(5 min. walk).All transit is located within that 5 min. walk too.We stayed 3 nights and had a great time in San Diego. Would stay again if in tha San Diego area.\n\nReview 21:\nWe stayed at OLD TOWN INN, San Diego, CA., for a week. This was the greatest place we have ever stayed in and we travel quite a bit. The pet friendly phrse, is exactly what you witness. The rooms are very affordable, neat, clean and spacious. If ever in San Diego, check this Inn out before trying others. This will beat any large corporate hotels. Quiet, centrally located, near everything you would want to see or do. The hospitality of their staff bets none. If you travel with pets, you will really enjoy the OLD TOWN INN. They handle you and your family, pets with your requests, information or anything else you could need. Exceptional and a true leader in Hospitality, this is what OLD TOW INN is all about. Prices cannot be beat with what is offered.\n\nReview 22:\nWe had a terrible stay here. I had read all of the reviews on TripAdvisor before booking the hotel and was looking forward to our trip/stay, I also knew we were not staying in a high-class hotel. Once we got there though, we dreaded coming back to the hotel after our adventures and sightseeing. While in a central location, it felt as though this was the only thing it had going good for it. Our room was very noisy and very, very dirty, even after showering we still felt unclean because of the room. The bed was uncomfortable, squeaky and I could feel/hear the springs when I would lay down on it. We did complain about our room and felt as though the staff just patted us on the shoulder rather than addressing our issues, maybe it was because we were not being irate? Gosh, I wish I had something good to say :(\n\nReview 23:\nThe Old Town Inn is a great example of what an older facility can be. It is well maintained with lovely landscaping, excellent service at great rates. Close to the airport, trolley system and the Old Town area this is a find.\n\nReview 24:\nI called the hotel directly and got a nightly rate of $55 (including tax!) for a small, livable room. No frills, to put it mildly: shower, no tub; no coffee pot, iron or hair dryer. The continental breakfast was OK and the heated pool was a delight. And though the area looks rather desolate, it's around the corner from Old Town and a quick drive down Pacific Highway to downtown, Gaslamp, Balboa Park, the Zoo, or just about anywhere else you want to go in SD. I was satisfied, though next time I may pay more for more amenities. (Note: I arrived after noon and still had to wait for my room to be readied.)\n\nReview 25:\nMy family and I stayed here in July. Outside exterior next to a loud busy highway, no view. Please keep looking.\n\nReview 26:\nIf you want something better than a typical motel but don't want to pay the prices for 5 star high rise hotel accommodations, then Old Town Inn (OTI) is the best choice. In my experience, I would compare OTI with a really good Holiday Inn Express. The rooms are very clean, roomy and modern. The showers are great with lots of hot water. The breakfasts are excellent and the coffee is particularly good. The king size bed was very comfortable and we slept very well. The staff is very attentive, friendly and helpful. OTI is centrally located and freeway access is not far away. Old Town is just down the street which is well worth a visit. They have a library of movies on DVD that you can play in your room. About the only downside is that there is some road noise and some airport noise but that is basically true of all hotels in downtown San Diego. OTI is a great hotel at a great price.\n\nReview 27:\nI stayed here for a night when visiting Old Town section of San Diego. It is clean and quiet, and is a five minute (or less) walk from Old Town. I stayed on a weekend and the hotel was full; pretty much the normal crowd - middle class families & couples, and seniors. I'd stay here again.\n\nReview 28:\nOur family of four enjoyed our stay at the Old Town Inn. We had a one bedroom suite with 2 queen beds and a sofa bed. The suite was spacious and clean with a full kitchen. Breakfast was provided which is always appreciated with growing boys in the family and the lobby area had a lovely sitting area with a fireplace. We walked to Old Town and drove everywhere else during our stay which was fine.\n\nReview 29:\nStayed 2 nights in March 2012. Hotel was simple, convenient and clean which was exactly what we were looking for. Price was reasonable as we booked months ahead. Breakfast was decent for it's class. Free WiFi was a bit spotty in many areas and going up and down. Location is very near to most shopping and food areas. I'd stay again. Reception was friendly.\n\nReview 30:\nDisappointed. We expected great things from the description given by the front desk when we booked and had to accept the only availability in a suite. Very pricey for what we ended up getting. The sofa bed was all but unusable for any human body to sleep, even the kids balked after the first night. The promised WiFi only worked in the lobby near the desk, never in our rooms. The maid service was SLOW, as we left for 6 hours in the middle of the day and came back to find her still cleaning at 4:30pm. So we couldn't come back and enjoy a clean \"upgrade\" room when we needed it most. Great location, we appreciated that as we rode the trolley to the Padres game. And I must applaud the young woman at the desk who acted as our concierge.\n\nReview 31:\nThis is my wife and I's second stay at the Old Town Inn. We absolutely think it is fantastic. Such an easy walk to old town and to the trolley and city buses. Upon arrival, we were able to check in early and get our vacation started. We can't say enough how wonderful the staff was..very helpful and friendly and would always be willing to give directions. The breakfast was very good and so was the free internet. Rooms were spacious and clean. We will most definitely stay here again on our future visits to the San Diego area.\n\nReview 32:\nI have been staying at Old Town Inn off and on since 2003 while on travel. My company's local office reccomended it the first time and since then this is the first place I look for reservations. The front desk staff are ALWAYS pleasant, helpful and pretty knowledgeable of San Diego, its attractions, where to eat (important for a working guy) and directions to various businesses and Navy bases that I have to visit. Although at first look from the street you wonder where you are you quickly realize you are in the right place- it is fairly quite, close to the trolley and bus which are excellent transportation in SD, and not far from places to eat or the Sports Arena for all the events there. I give them my highest recommendation to anyone considering staying at Old Town Inn.\n\nReview 33:\nGreat value. Newly remodeled and a great location. Easy access to train service and Old Town. Good breakfast!\n\nReview 34:\nTransferred here after my convention was over - thought I'd be coming down in the world after the convention facilities, but ended up finding it MORE comfortable, and certainly WAY better value. Friendly staff, very comfortable bed, great breakfast, free wireless, and a location only very slightly off the main drag. An excellent base from which to explore San Diego!\n\nReview 35:\nWe had a two night stay in this locally owned hotel and enjoyed our stay. It was a short walk to Old Town and the trolley, which is one of the reasons we chose this venue. The breakfast was the typical continental fare, but better stocked and fresher than many I've seen. The pool ares was nicely landscaped and clean. The lobby was very nice with a fire in the fireplace which was cozy. (And needed. It got cold while we were there.) We stayed in one of the older rooms, which was immaculate. The weather had turned in San Diego and we got in late, and were cold that first night, so asked for extra blankets which they cheerfully provided. Probably the only downside, which was specific to our room, was we were right on the street with a wall of windows so got a lot of traffic noise. I think one room in from us was a lot quieter. So we'd stay there again, but probably ask for a different room. The staff was exceptional and helpful to us. Overall, a great bargain, immaculate and convenient.\n\nReview 36:\nWe stayed here while touring San Diego. It was very easy to drive from here to all the sights we went to (Zoo, Balboa Park, USS Midway, Padres baseball game). San Diego is very easy to drive around, no bad traffic, you get where you are going in 10 minutes or so. You could walk to OLD Town from here but I think its better to drive. The walk would take you under a freeway and over railroad tracks, not a pretty walk. The airport is far enough away that it wasn't very loud. The breakfast was nice with a waffle station for making your own waffle. It was quiet at night for easy sleeping. The parking lot is pretty tight so it was a challenge for us to park our Chevy Suburban (rental) in the lot. The front desk staff was very courteous and helpful. I would stay there again.\n\nReview 37:\nThis hotel is in great location across road from trains to everywhere. The room is clean and spacious. The staff excellent.\n\nReview 38:\nWe stayed here over 4th of July weekend. We got a great rate, free parking, and the pet fee was reasonable. The staff were all so friendly, and very welcoming of our dog. The location is great. Everywhere we went was only a 5-10 minute drive. Its also a short walk to food places and stores. The breakfast was good; Standard continental setup. It was always well stocked, and they kept water and coffee out all day. Room was really nice as well. Can't really say anything bad about our stay! Good value for your stay in San Diego.\n\nReview 39:\nMy family needed to stay at a hotel while the floors were being redone at our home. We were looking for; value, location, dog friendly, all mixed with genuine hospitality. We could not of been more pleased with our stay at The Old Town Inn. The staff is very well trained in providing each traveler with hospitality specific to one's individual needs. The lobby is very inviting with a fire going on cooler winter days and nights. As a resident of San Diego I am aware of how well situated this Inn is to downtown, nightlife, airport, and tourist attractions. Very nice restaurants are within walking distance in Old Town. With rooms at different price points, and all of them well appointed and clean, this Inn deserves serious consideration for the traveler.\n\nReview 40:\nThis is our third year of staying here. The last two years we've stayed there for two weeks. Pretty hard to find any faults with this operation. Their people are top notch, they care and if you have a problem or a request it's taken care of. Maintenance and cleanliness seem to be a priority. The location near the junction of Interstates 5 & 8 makes it easy to get to all the major tourist attractions. Their breakfast room is one of the nicer that we've been in. Their lobby with fireplace is nice place to sit and enjoy. Finally, their price strucure is very competitive.\n\nReview 41:\nWhat a delightful place to stay when visiting Old Town, or any other part of San Diego for that matter. As some have stated, the motel is located in a business/commercial area, but don't let that detract you. We stayed in an older, smaller room and would choose it again. The bed was comfy, the shower large, and everything was absolutely immaculate! The welcoming touches provided by housekeeping were neat (you'll have to go to see what I mean). Staff, both evening and morning shifts, were most helpful. The breakfast was adequate. Our experience was 100% positive!\n\nReview 42:\nWife and I decided to take a trip to San Diego! After reading a few reviews on Trip Adviser we decided to make a mini get a way to the Old Town Inn. As soon as we drove in the hotel we knew this was going to be a great weekend. The landscaping is so nice and the property looked very clean. We has no reservations but Anna helped us get in a nice room with a king bed. She also helped us plan a dinner in Old Town! The hotel offers a free breakfast, free wifi, free movie rentals, you can't get anywhere else! there is are lots of movies to choose from. The restaurant are a few blocks from the hotel(walking distance). The rooms are clean and the beds are very comfortable. The staff is so nice and helpful. We do plan on taking another mini vacation and you can bet we are coming back. Ask for Anna, she will help you with just about anything.\n\nReview 43:\nFor the price, this is a great little motel. I stayed in a double queen room, which has a huge dual sink vanity area, plus a separate bathroom/sink/toilet/tub. Room was super clean, and comfortable for 3 people. Location is pretty industrial, but it is so close to everything, and if you don't have a car you can walk across the street to the train. The continental breakfast is above average, they give you tons of food waffles, fruit, cereals, pastries, more than the usu continental, and since it is included in the cost of the room, this makes it an even better deal. I saw the bungalow rooms by the pools, these seemed older & much smaller, I would reccommend staying in the bigger/new part of the property.\n\nReview 44:\nTHE GOOD Location is right across the street from the trolley and not much further than that to restaurants (Casa Guadalajara was especially good) and shopping area. Deluxe Efficiency room is quite large and gave my 1-year old a lot of room to play. Has an adequate kitchenette. Staff was friendly and informative. Allowed us to check-in 2 hours early. Very clean. No pests in the room. Breakfast consisted of waffles that you made yourself on an iron, pastries, juice, coffee, bagels, hard-boiled eggs, etc. It was in a separate room off the lobby and had a dining area. We paid $121 for a Saturday night during the SD Rock & Roll Marathon. $109 for the following Sunday. We were very pleased with the price and the inn was right on the marathon route. THE BAD Sofa bed was completely broken. I tried to sit down on it and the bottom half of the mattress fell through the springs. The pipes were ridiculously loud. I am not a light sleeper but I was woken up and could not fall back to sleep until the person above us had finished their shower.\n\nReview 45:\nStayed for 4 days in April this year.5 minute taxi ride from train station,Easy check in , nice and informal and personal.Fron desk staff very helpful and maintained enthusiasm throughout. Room was a little dark for our liking , but good size, very clean and well fitted out.Nice and quit too, providing windows closed. 10 minute walk to Old Town, full of reastaurants and 5 minute walk to Trolley car into downtown San Diago.Great value fo rmoney at around $100 aussie per night.bw,d\n\nReview 46:\nWe've stayed at the Old Town Inn several times and are always satisfied. It has free parking, free breakfast, and a nice pool to swim in. The convenient location can't be beat! Only minutes away from Sea World, downtown, Seaport Village, Point Loma, etc...There is also a nice selection of DVD's available that you can bring back to your room.\n\nReview 47:\nWhat a nice place! I had the pleasure of staying here 4/29-5/1. I was shocked on how nice everything was. Usually you go to a place and the pictures look so much nicer then it is, but in this case it was the opposite. The room was great and in all honesty I think it was just completely renovated. The pool looked great but I did not swim because it was rather cold but it still looked inviting. The lady at the front desk was great, Patty was her name. She helped me out a few times with local knowledge. In all honesty I would not hesitate to stay here again. I do apologize about not writing a quicker review but I took one week off then when I returned I'm behind a month at work. Pat aka Stu\n\nReview 48:\nThe rates are reasonable, especially during comic-con. It's across the street from the wonderful trolley. Best of all - the people are helpful and accommodating. They will even let you book for next year. We have stayed there since 2007.\n\nReview 49:\nThis was perfect for what we wanted on this occasion. Nothing too fancy, but everything we needed for the night and the price was right. We were close to the airport, which we needed to go back to the next day. The cab ride was easy and the front desk was helpful. We walked into Old Town the next day and felt very comfortable leaving our bags at the hotel desk area while we toured. We wish we had realized how close we were to Old Town and how many great margarita spots were nearby- we would have gone out the night we checked in!\n\nReview 50:\ni love staying in the old town inn cause they are always nice and kind to me and my family ( especially mary ) and the roooms are awsome; and the pool is sooooooooooo cool\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29343, "query_start_index": 29345, "query_end_index": 29345, "truncation_seperator": "... 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{"id": "498233", "pid": "498233", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at County Inn and Suites before a six a.m. flight. The staff was wonderful. They gave us suggestions for our last night in New Orleans. They checked to make sure we had everything we needed. The room was quiet and clean. Our shuttle driver was fun and prompt,, which is pretty amazing at 4:30 a.m. We will definitely stay here the next time we visit New Orleans. We expected a functional stay, but felt welcomed and at home.\n\nReview 2:\nThis was a business trip for my husband, and fun trip for myself. Loved the location of the hotel. Steps from Canal St, Harrah's, and Bourbon St. and the Convention center weren't too far away either. The pool was pretty tiny, and the exercise room was small but efficient. Cool architectural details in the lobby. Only weird thing was there were stairs to get to our room coming off the elevator. Kind of a pain dragging your bags down all the stairs. Besides that, we loved it and will be back.\n\nReview 3:\nWe have stayed at hotels all over the country and this is by far the worse experience ever. First of all, I will mention that the hotel is in a great location and close to Bourben St and the casino. However it is NOT worth the money. I will bullet the issues we had: * Carpet in the room is old and dirty with stains * Rude and disrespectful manager * EXCESSIVE noise at night...could not sleep. screaming at 2am-4am...hotel management said there is nothing we can do...it is football season!!!!! *Paint on walls is chipping off * Coffee in the breakfast was ice cold!\n\nReview 4:\nI read the previous reviews and decided to book this hotel mostly because of the location and value. I was not disappointed. We could walk safely to anywhere we needed or catch the trolley car. The French Quarter is close as well as the Riverwalk and the World War II Museum. The breakfast was well supplied. Aaron was very friendly and gave us great suggestions for places to eat. Very quiet for sleeping at night. The only reason I gave the rooms a 4 is because there wasn't a lot of room to move around our king size bed. It didn't matter much as we spent all day out of our room.\n\nReview 5:\nI booked through expedia. When we arrived the room we had reserved had been given to another person (we were there at 5:00 p.m.). Told me point blank that they don't honor expedia reservations and if someone else wants your room they will get preference over you, even if you booked the room months in advance (which I had). I told them they had my money for months but they still would not honor my reservation. They couldn't because they had given it to someone else. They sent me to another hotel at no additional charge and I got a room, but I missed out on some the festivities I planned to attend because of it. I won't be back. Musty odor in lobby and clearly not a nice place to stay.\n\nReview 6:\nI have stayed At CI & S four times in the past few years. The cleanliness of the hotel has declined. On my last visit I had to change rooms twice. The first room had bugs crawling on the walls. I reported this to front desk, housekeeping came and vacumed. I moved to another room. This room had spent matches and dead bugs behind the night stand. It was pretty gross. I will not be staying here anymore.\n\nReview 7:\nMy husband and I recently stayed at the Country Inn and Suites for 2 nights in June. This was such a pleasant experience. This hotel is a converted warehouse and it makes for beautiful spaces. Exposed beams, floor to ceiling windows, all personal touches. We initially received a room with windows leading to the hallway, and asked to switch to a room with windows facing the outside. Our room was changed with no problem and the result was fantastic. 3 large floor to ceiling windows in a suite. Exposed brick really added to the ambiance of the room. The breakfast in the morning is a nice touch. The pool is a bit small, but the patio area where the pool is located is lush and a perfect place to relax with a good book. The valet service was fantastic. It never took over 10 minutes to receive our car. Locate was great as well. A 2 minute walk to Harrah's, 4 minutes to the riverwalk, 5 minutes or less to the French Quarter. I would definitely recommend this hotel to anyone wanting a light, clean, comfortable hotel and a VERY affordable price. Have fun!\n\nReview 8:\nMake sure if you are not happy do complain!! I will to the Better Business Bureau I think a reviewer kellianne17 from Philadelphia maybe right. They probably will put you in their worse room if you don't book through their own website. I did at first. Country Inn also advertise \"they guarantee the lowest online booking rate\" . I found one lower rate on other website - easyclicktravel.com I sent them the quote, but Country Inn refuse to honor their claim. They said that they found no information available. But I book via easyclicktravel.com for cheaper price. After reading kellianne17's review, I have no doubt that the County Inn will put guests in their worse rooms if rooms are not booked via their own website.Bbecause on their own website, they actually charge higher prices.\n\nReview 9:\nChanged reservations to this hotel because of recommendations on the Trip Advisor website. Big mistake! Except for the hotel employee who registered us the desk staff were not particularly interested in helping people. Just for the fun of it I stood at the registration desk and decided to wait for the two women behind the desk to acknowledge me. Unfortunately I didn't have that much time and I had to interrupt their gossip session to get my question answered. Our actual hotel room was very small with just enough room to walk on either side of the bed. This was not the boutique hotel I was hoping for. The lobby and breakfast areas were freezing cold because of the automatic front doors that opened constantly and managed to stay open for way too long. That may not seem like much but it was very cold in February. I'm afraid this hotel was a big disappointment.\n\nReview 10:\nThis was our second trip to New Orleans and it was better than our first thanks in part to the hotel we stayed at. The rooms are fine for this type of property. The staff is very friendly and accommodating but best of all it's location is away from all the noise but close enough to all the action.\n\nReview 11:\nBooked a suite through their website for 5 nights during Jazzfest - very good rate given it was during Jazzfest (booked well in advance though). Overall experience was excellent. Two-three blocks from French Quarter - across Canal St. - so away from all the noise. Can't speak for regular rooms , but suite was perfect. Was initially concerned it would be noisy as entrance was off large atrium/lobby, but bedroom was at back of suite with its own door and was very quiet. Very clean, staff very helpful. Fast, free internet service. Overall ambience very nice - a quiet, cool refuge from the French Quarter. Would definitely stay again. (Incidentally, though we didn't have children with us, it also seemed family friendly).\n\nReview 12:\nNice place. Rooms are not big, but very clean. Looby is very impressive. Service is great. Hotel is very central. French Quarter is about 7 minutes walk. Casino is close and river is close as well.\n\nReview 13:\nI had booked this hotel because it had great reviews on Trip Advisor. I was disappointed. We were in a corner room on the first floor with people walking right outside our room all night making noise. This intimidated my young daughter. The room was cramped and the bed felt like it had sand in between the sheets. One of the towels also had stains. The breakfast was plentiful, but crummy. My oatmeal had congealed so it was not properly made that day. The location was okay, but not as close to the french quarter as I had thought. If I had to do it over again, I would have went with one of the larger chain hotels (cost less and would higher up to avoid the noise).\n\nReview 14:\nThis hotel is a hidden Gem,although our plans changed when our adult daughter was a late addition to our holiday we had 3 of us in the room but still had enough room,this hotel is just the right distance from the main GAME, bourbon st and the french quater ,close to canel st and the wharf ,we never felt unsafe at night . the breakfast was great and the staff were very helpful with any question we had ,most of all the price was great . would not hesitate going back to this hotel ,\n\nReview 15:\nVisited New Orleans for a night with my family. Had a great time - rooms were nice. However, we encountered 2 issues that will keep us from ever staying here again. 1) the valet stole our iphone charger from the car, and 2) we were double billed for the room - once by expedia and 2nd charge from hotel. I have been calling the manager, Ronelle, for 3 weeks. He said he saw the extra charge, will take care of it and call me right back. Over a week later, I'm still waiting for that call, the charge has not been credited, and Ronelle and his assistant mgr are not available. I've left a number of messages on his voice mail. Do yourself a favor and stay somewhere else - lots of nice places to choose from.\n\nReview 16:\nConvenient and quiet location. Easy walk to river and French Quarter. Restored series of buildings so nice my wife wants a condo like this. Sheez! Breakfast typical of CI &S, would have liked boiled eggs also as others have...but ah well. Outstanding part is the front desk (pm) Andrew. Spot on w/ recco for restaurants!!! Cheerful and attentive, baby sat a doll for a 5 y/o, upbeat and professional. Can't pay folks like this enough. Frank, as concierge, was helpful (birthday cake! ), could have a bit more knowledge in depth of various venues but that will come in time. He is a gem. Only minor negative is concierge isn't \"linked\" to hotel. eg, Can't bill to room, has to use personal cell for calls. Come on,if he's there to serve give him the tools he needs. Clean rooms and comfortable beds Would return and probably will.\n\nReview 17:\nWe just returned from 4 Days in New Orleans. This hotel is fairly new with great rooms and a wonderful complimentry breakfast. Our only problem was with the Valet Parking - which charges $24.00 a day! On the second day we noticed my daughters ipod was missing from the car. When we confronted the valet manager he said their was nothing he could do about it.. We also spoke to the Hotel manager and they said they were not connected to the Valet Parking. It's a shame that you can't trust anyone anymore especially in city that is trying to rebuild its tourism. We definitely won't go back there again.\n\nReview 18:\nThe location of the hotel was prime and within walking distance to canal and burbon streets. Far enough for rowdy nights but easy to get to. The rooms were disappointing to say the least. Sheets had stains at check in. We were giving a handicap room although reservations were made at least two months in advance directly thorough ther website. Bathroom was not cleaned during the entire stay. Cleaning person would just change towels and washcloths but not wipe down sink or clean tub/shower area. Room smelled of smoke although it was sold as a non smoking room. I had a blast in New Orleans and wish to visit again. I will NOT be staying at this location, nor will I stay at this chain in any other area.\n\nReview 19:\nwe stayed here for 4 nights pre cruise, last day of mardi gras, superb value. walk across the road to canal street, french quarter, clean, lovely rooms, superb staff, breakfast complimentary. and very good price. will stay there again. great experience. new orleans has very happy people!\n\nReview 20:\nI booked this hotel after reading reviews here for what seemed a family orientated hotel ( ie suite accomodation). The rooms and staff:all good- in service and size but oh the NOISE - I don't know if it was just bad luck but we stayed during a period when two groups of 60-100 teenagers were there, and the noise they made at night carried right up to the rooms making sleep impossible. It wasn't entirely their fault, the design of the hotel ( with it's lobby without ceilings) while beautiful means there's no ceilings to dampen even the slightest noise. I would have though management would put families in a quieter part of the hotel- but ours wasnt the only family suffering. Bottom line... if you want to sleep before 12am, DON'T get a room that lies off the reception/lobby area.\n\nReview 21:\n4th time @ CIS, French Quarter and as always a pleasure. Check in wasn't great, but it went quickly. We got upgraded to a Queen suite so that was nice and the room, as always was clean and well prepared. Even the sleeper sofa, where my 11 year old daughter stayed during our 3 day stay got no complaints. Breakfast has been upgraded a bit. We had fresh French Toast the first day with bacon and the second eggs with sausage. The French toast was a welcome addition. I just wish they would add more options for those with gluten allergies. Fruit and meat were my son's only options, but it was free and fresh so we didn't complain (note the fruit salad was canned fruit cocktail, but my son liked it). Didn't use the pool this time. Did use the \"concierge\" service and we ended up on a nice swamp tour. First time we took a scheduled tour on one of our visits. She was very honest and nice, but obviously commissioned. Will stay again. Thus far our favorite hotel in NOLA.\n\nReview 22:\nNothing but good things to say about this charming hotel. Loved the friendliness of all the staff. Loved the front desk clerks, and of course Ryan was also a great deal of help with suggestions and ideas of where to go and what to do..... We loved the courtyard for our morning coffee (and evening drinks!) The bartender was also a doll!! The breakfast was delicious and they never ran out. Coffee was wonderful as well! Great location. We easily walked to the french quarter, Bourban St. and nearby restaurants. Lovely experience. We both loved it and would def stay again!\n\nReview 23:\nWe booked this hotel after reading the other reviews. Service was with a smile and was wonderful. Location is an easy walk to wherever you wish to go. Currently there is nothing to see or do around the hotel so it's very quiet. Others have written hotel descriptions with which we agree. This is not a large hotel but has plenty of rooms, good \"breakfast items\" and is very clean! Price is very reasonable at least this time of year, under $100 per night. Since I am claustrophopic, I was concerned about a comment someone else had, but I had no problem. Our King bed was in a space about 175 sq ft (small) and had a nice, large bathroom and closet on the otherside of a 3/4 wall. This is a charming place.\n\nReview 24:\nGot a great combined rate on airfare and this hotel from Orbitz. I was a bit leary about this chain's name (sounds so highway interchange), but the TripAdvisor reviews were so good. And they were right! The architecture of the place is very interesting and inviting. My room was spotless, and the entire hotel is maintained impeccably. The staff are all very friendly and helpful. I enjoyed the fitness room (just 2 treadmills, and eliptical machine, bike and situp machine) and the pool/courtyard (small but lovely). The breakfast was more than adequate, and if you need something more than that, there is plenty in the neighborhood. Lots of other great restaurants within walking distance as well. I don't walk alone in New Orleans at night, but anytime I had the desk call a cab it was there in minutes. You can't go wrong with this place.\n\nReview 25:\nGot internet special so place was great for the price, dont know if I would be as happy if I paid $150 a night. Right in between Bourbon St and Harrahs, 5 minute walk either way. Review about noise are correct, try and get off street and away from elevators. Rooms small but nice, hotel charming, pleasant experience. I wouldnt say it is 5 star service but who goes to NOLA and stays in their room anyways. You can valet for 30, or park yourself for 15 a day a block towards Poydras. John the bartender has good suggestions, try the cookies. Try Deanies for dinner, good price, great food, more casual atmosphere\n\nReview 26:\nThe location of this hotel is very convenient. The common areas are nice enough. The staff was, on a hole, accomodating. Unfortunately, we pre-paid for a non-smoking room. The room smelled like someone had just completed smoking a pack of cigarettes. After bringing this to the attention of the management, we were told the hotel was full and there were no other rooms available. I was forced to limit my time in the room, and I woke up ill each morning.\n\nReview 27:\nLoved this hotel. We did a lot of research as we wanted to stay in an affordable hotel near the French Quarter. This hotel turned out to be perfect! Round the corner was all the action, plus stores in case you needed anything late at night (which we did). The lobby is charming, breakfast is included and plentiful. The room was a good size and the bed was HUGE! The front desk helped me locate some really good eating joints (Deanies - LOVED IT, Messinas). There's no self-parking (although you can valet for about $26 per 24 hours with in and out privileges) or there is self-parking down the street (no in and out privileges).\n\nReview 28:\nStayed in January 2010 and was not impressed for the price. Cons - front desk staff on the surly side, slow valet parking, dingy and dark room. Pros - location, good breakfast, fitness room was ok.\n\nReview 29:\nThis hotel is just great especially for the price. We stayed here for 3 nights in August with 3 children (5, 8, 10). The room was great - plenty of room, extremely clean and bed very comfortable. The staff were quiet but very helpful and friendly. Loved the cookies at the front desk (kids did too!). The internet access in reception was fantastic for us as we could pop down anytime to quickly check emails etc. The pool is tiny but after walking around New Orleans in the heat is was a welcome relief for the kids. The hotel is in a really great location close to everything we needed. Went to Mothers for dinner - fantastic experience! Breakfast was good but everywhere we went in the US they used plastic crockery and cutlery which is environmentally really sad and does cheapen the experience a little. All in all loved it and would be back any time.\n\nReview 30:\nFantastic location, good sized rooms that are very comfortable, very friendly and helpful staff and a superb breakfast. Only downside is the rooms have paper thin walls so you hear everything that is happening in the next rooms which meant no sleep! !\n\nReview 31:\nWe enjoyed our stay at the Country Suites. We could walk to any location we wanted, the French Quarter, Canal Street, Riverwalk, Harrah's, not to mention all the good restaurants. We thought the free breakfast was good. The breakfast had hot food, fruit, muffins, waffles, oatmeal with toppings, yogurt, juices, dry cereal and more. Best of all coffee is available 24/7. There was always plenty of room to sit with the tables located outside the breakfast room. We are sorry we didn't take advantage of the food that can be ordered during Happy Hour at the bar. The suite was spacious and we liked the separate shower in the bathroom. We were on the first floor facing Magazine Street and the possible noise was not a problem. The staff was always courteous and ready to solve any problem (our only problem was our remote didn't have batteries). We felt safe walking back to the hotel after dark. Don't miss this unique downtown hotel!\n\nReview 32:\nA very convenient place to stay while staying in New Orleans. A short walk to anything connected to the French Quarter. There are trollys, Buses and tour buses all around to take you any where else. The staff were great and the rooms are quiet. They serve a nice breafast every morning.\n\nReview 33:\nThe Country Inn & Suits Hotel in New Orleans was excellent for the low price that I paid. First of all, the hotel facilities and the actual hotel room itself were both immaculately clean, which is always a plus in my book. The rooms are not huge, but spacious enough for a comfortable stay. The bed was also super comfortable, which helps after a long night of partying on Bourbon Street. On top of the general aesthetic and comfort of the hotel, the staff is both friendly and helpful. I checked-in and out of the hotel with ease and received prompt service when I had any questions or requests. The location of this hotel is quite ideal as well since it is right in the central business district and just a stones throw (i.e. 5 - 10 minute walk) from the French Quarter and excitement of Bourbon Street. You are close enough to experience the party and easily walk home, but far enough away where you get some peace, quiet and relaxation. I also found that the hotel was located a convenient distance from most other attractions and only a few blocks away from the St. Charles Street car.\n\nReview 34:\nWe stayed at the Country Inn and Suites, Magazine St, right after Mardi Gras this year, and we could not have been happier with our choice. From the very first moment we arrived, we were treated with special care and consideration. The space was spectacular, the price was right, and everyone made us feel like a valued guest. For a chain hotel, the building was really architecturally unique; we actually hung out in the Lobby several times because it was light-filled and comfortable. The pool was small, but that didn't matter at all, because it was really warm! and in a charming courtyard. The staff went above and beyond to help us out, to respond to our questions, and to ease our stay. There's a concierge right in the lobby who can help you make sightseeing plans and help you get transportation, etcetera. Our room was large, clean, and comfortable. We especially appreciated having a small fridge and free WiFi. Also, though there's no business center, printing is free and easy to accomplish. If we return to New Orleans we will definitely stay at this hotel again.\n\nReview 35:\nStayed there for 2 nights, had to switch rooms because they booked the suite we were in for someone else on the 2nd night and got transferred to a regular room. That was kind of annoying but we dealt with it. Rooms were clean and nice, the beds were comfortable, the rooms are nice though there's no \"good views\" really. Valet parking is worth paying for, they were very nice and even ran to get items for us that we forgot in the car(the hotel parking deck is 2 blocks away). The breakfast is basic but good, good for grabbing a small bite to eat before going out. The pool is outdoors and tiny, was not impressed with that in the slightest. For the money and being so close to the French Quarter it's worth it.\n\nReview 36:\nStayed here with my family for 3 nights in June 2011. Hotel has great character, meshing the old with the new. If you don't like your room, ask for another one because there are several different styles/layouts. Service from all employees was excellent. We enjoyed the free hot breakfast and cookies. Within walking distance of the French Quarter, casino and WW2 museum. I was not comfortable walking at night by myself but we never had any problems while we were there. The pool is very small but quaint.\n\nReview 37:\nThis hotel has everything you'll want in your stay. The hotel has a unique charm in the decor. The room is spacious, clean and updated. Breakfast is very nice. The staff is very courteous and helpful. It's close enough for the excitement of the french quarter but far enough that you don't get the noise. K. Sweeney\n\nReview 38:\nCountry Inn and Suites in the French quarter was great. We had a class reunion so there where close to 60 of us, Everyone was so pleased with the rooms, breakfast buffet and the staff. Lisa the manager made everything so easy for me to set up our reunion. The Inn was so close to everything and when we needed to get everyone to the cruise line they had all the taxis waiting outside for us. The price was outstanding and I would highly recommend this clean well run hotel to all! !\n\nReview 39:\nIt's vanishingly rare nowadays to find a place that is reasonably priced, instantly comfortable, close to everything a tourist would want to see, and keeps every promise. The Country Inn & Suites New Orleans excels on each of these points. Travelers of all types -- singles, families, seniors -- will appreciate the responsive, helpful staff; the comfort and quietude of the large rooms; the imaginative renovations which incorporate every modern convenience into a series of 19th-century warehouses, and the unbeatable location just outside the French Quarter (wise travelers seldom stay IN the Quarter: lodgings there are virtually always overpriced, undersized, and too close to the noise). Outstanding breakfast room, too, whose chicory coffee alone is worth the stay. My only tiny quibbles were the occasional slowness of the elevators and the somewhat dim bathroom lighting. Otherwise, one cannot go wrong here. A serious suggestion: every visitor should take the disaster tour. While the Quarter and downtown have been almost completely restored, much of the rest of the city still lays in abject ruin. Every American needs to see this -- and to ask himself what would happen if his hometown was similarly unfortunate.\n\nReview 40:\nThe best value of the City! Great room rates, absolutely perfect loction, clean and those beds! Thank you CI&S for the time of our lives. We loved the city, the experiences and our hotel. The rooms were clean and hotel quaint - not like the typical CI&S, old warehouse in the best part of town. AND great breakfast. Staff was very helpful and so friendly, from the gentlemen who unloaded our luggage, the lady who helped me with the bagel toaster and the bar tender who let my have happy hour 2 minutes past 7 - don't tell.!!! We will tell all our friends and definitely come back.\n\nReview 41:\nThis is your average corporate hotel. Nothing bad to say. Good, clean room that had a fridge and microwave. Nice place to stay in that it is only 2 blocks from the Quarter. Room was a tad small and the building it is located in is very old. Not much of a view from the window but, really in New Orleans how much time are you spending in your room anyway? It served its purpose and the concierge in front was very helpful.\n\nReview 42:\nWe stayed here for 3 nights in May and so happy we did. Great location and friendly staff. Our room and the common areas were very clean and refreshing. The front desk staff were always very pleasant and willing to help with questions. John, the bar tender, was also very friendly and gave us tips on dining and things to do. We travel quite a bit and are somewhat \"picky\" about clean and quiet rooms. This one was great. Would stay here again the next time in town.\n\nReview 43:\nWe stayed here 3 nights over mardi gras. 4 girls in a room, spacious enough...we enjoyed that the building had some character and a nice courtyard. Free breakfast was a bonus although a bit of a zoo. Great location, steps to Canal street/shopping mall/river plus a few blocks from the french quarter. Also right around the corner from Mother's restaurant where we ate twice. Would definitely recommend/return.\n\nReview 44:\nmy husband and I had the peasure of staying in a lovely king suite here in January. The room was exactly what we were expecting, large and spacious with all the pleasures of home, only better, because it wasn't. The staff, with one minor exception went out of their way to make our stay an exceptional one. We had a minor glitch at the beginning of our stay....the room was not ready for us when we arrived. The front desk staff took care of that quickly though, and the rest of our stay was problem-free. My thanks go out to the staff and management for making our 2nd honeymoon one that will last in my memory for years to come.\n\nReview 45:\nWe stayed here for two years during Jazzfest. The rooms have bee clean, quite and weel cared for. The breakfast was good for a help yourself breakfast. They have their own shuttle bus to Jazzfest or you can walk to the shuttle at the Sheraton (both cost). The pool is not large enough to swim in.\n\nReview 46:\nI moved over to this hotel from another in the city for financial reasons and the Country Inn & Suites certainly suffered by comparison. Our room (with 2 Queen beds) was very cramped, with little room to place luggage. The worst thing was that our room--like many others at this hotel--overlooked the lobby/eating area for the hotel, which has a tile floor. As a result, we heard all sorts of noise in our room from below as people walked through or ate their meals, which was particularly unpleasant at 5:30 in the morning. We were also under the impression that there was free parking and there was not. The location was good, but so is the location of many other hotels in NOLA.\n\nReview 47:\nDuring our annual \"girl trip\" we needed two queen beds and the older, smaller, pricier hotels in the FQ don't offer those. This hotel had lots of character. Our room was a good size, quiet, had great internet connections, and was close to the elevator. Country Inn and Suites was so close to the FQ that we walked everywhere, We did not rent a car but took a taxi to and from the airports, rode the street cars and took a NO tour in a van. The staff was great, friendly, knowledgeable and efficient. The breakfast was so-so, (although the breakfast room attendants were very friendly and helpful), but enough to get our day started. If I ever get a chance to visit NO again, I believe I would stay here; the price was decent compared to other accommodations.\n\nReview 48:\nI stayed at the Country Inn & Suites on Maganzine St. the last week of Agust, while helping my daughter move. The hotel is architecturally interestingly, the rooms are clean with a good layout and the staff is helpful (although the front desk staff is mostly pretty slow . . . ). I do have 2 beefs: my neighbors were rather loud (but the hotel isn't responsible for that) and I sent a silk blouse out to be dry cleaned and it came back with 2 large spots on center front. In essence, it was ruined. Hotel called cleaner who offered to reimburse immediately. Still awaiting the reeimbursement . . . . Otherwise, good value for the money.\n\nReview 49:\nThe Country Inn on Magazine Street in New Orleans is a great spot for the budget traveler. It's very nice, small room, but great service and in the best location. This hotel is within minutes of the French Quarter and all the action. They have a nice little gym and even a small bar with happy hour specials every day. We stayed there before going on a cruise and it really was the perfect location. They have a concierge on site that can assist you in getting to the cruise terminal and around New Orleans. We ate at Acme which was great, not sure it was as great as all the hype says, but well-priced. We also ate at Deanie's which was excellent! The service was impeccable and gumbo was great. If you plan on riding the trolley's anywhere, be sure you have exact change or you can't get on. Definitely go to Cafe du Monde for a beignet! There is A LOT to see so be sure to bring your walking shoes.\n\nReview 50:\nI was in New Orleans for a conference at the Marriott, but didn't want to pay the cost for rooms reserved in that hotel. This hotel was about 2 blocks away and was great. The service was outstanding, the price was right (it event included a good breakfast), good location with lots of attractions in walking distance or you could catch the trolly quickly. The hotel was lovely and rooms were very attractive and clean. Our only problem was the remote was gone and the new one didn't want to work, but then again I wasn't there to watch tv. All of the staff were friendly and helpful. The bartender was great, so funny and friendly even when we weren't buying drinks. I would stay there again in a heartbeat and would not hesitate to recommend a friend.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32248, "query_start_index": 32250, "query_end_index": 32250, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 622, 1130, 1710, 2305, 3009, 3424, 4497, 5295, 6176, 6487, 7225, 7435, 8117, 8614, 9334, 10176, 10791, 11511, 11812, 12611, 13595, 14182, 14901, 15756, 16381, 16848, 17490, 17700, 18568, 18832, 19780, 20079, 21182, 22272, 22997, 23515, 23843, 24338, 25576, 26170, 26604, 27083, 27505, 28148, 28457, 29151, 29922, 30571, 31485]}
{"id": "292142", "pid": "292142", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFantastic! view from our window at back of hotel\n\nReview 2:\nWorst attitude and customer service My family travels to NY frequently for business reasons. We stayed at the hotel in January 2008 for two months. The front desk staffs are generally very nice. However, several staffs in the house keeping department and several evening managers have the worst attitude and customer service. Several times, we put up the privacy sign outside of the door, the housekeeping staffs ignored the sign and came in without our permission. In addition, one of the evening managers talked to my family in an extremely disrespectful and demeaning manner. My family's experience is extremely unpleasant due to the manager's arrogance and attitude. Its customer service is not what we have expected from a mid to high-end hotel. We received the worst customer service in this hotel out of all the hotels we have stayed in New York.\n\nReview 3:\nI expected better Affinia Dumond is in Murry Hill, near the Empire State Building, upscale, but not centrally located. It rained throughout our entire trip and cabs were very hard near the theaters so we were stuck. The rooms are spacious and comfortable. I was horrified, however, when I turned back my bed on the first night and found it full of hair. I don't think I'll stay there again. I'd hoped for better.\n\nReview 4:\ngood location We have travelled to New York for last 5 years have stayed in the Affinia hotels was advised Dumont one of the most popular, Idisagree.THE Lobby and lift area has a terrible smell I completed the questionaire and never received any feedback.I think I should have received a reply\n\nReview 5:\nQuality Staff Make the Difference My wife and I recently returned from a stay at the Affinia Dumont. The hotel is situated about 5 mins from the Empire State and about 10/15 mins from Time Square. We found it a great position as the Murray Hill location was quieter than the the hussle and bussle of Time Square but within an easy walk of many of the attractions. The rooms were spotless and a good size - having the kitchen in the room was useful for tea/juice and snacks etc. Attention to detail was good - there was even a pillow menu with a choice of 6 different types of pillow! The thing that makes the Affinia Dumont stand out from its competition is the quality of its staff. Everyone was extremely friendly and helpful. I think it was the staff that really set the tone for our first trip to New York. They made us feel very comfortable and relaxed about finding our way around the city. I really hope we can return to New York soon - I will definitely stay at the Affinia again, next time we'll bring our kids!\n\nReview 6:\nGreat place, lovable staff The staff were great, accomodated for everything we wanted. The hotel is extra clean, and they do everything to make your stay pleasent.Certainly coming again.\n\nReview 7:\nperfect i stayed there with my daughter and the rest of my family, we had rooms on the 31st and 33rd floors, the views were amazing, and the staff were great, and they all loved my daughter to bits, if i was to go back to new york i would go back and stay here.\n\nReview 8:\nValue and convenience in Midtown! We loved the Affinia! Perfect location for Midtown, huge room with kitchen, and friendly and helpful staff. We were on the 21st floor with a corner room and had a beautiful view of the East River. Booking early for a stay in January also saved us about half the price of the regular rate. As far as getting around, the Empire State Building and Macy's are an easy walk away, and the subway is a block and a half away on 33rd. Nightlife is plentiful just across the street on 3rd Avenue with several bars to choose from for the twenty-something set. There is a little grocery at the corner of Lexington and 34th that came in handy a couple of times. I used the gym once and it was nice and clean with quality equipment. I think with the Affinia you get a lot of hotel for the money and I would book it again for the next trip.\n\nReview 9:\nGood, but could have been better I followed the advice of fellow travellers and booked this hotel for a recent weekend shopping trip to New York. Overall I was very happy with my stay and the hotel  room lived up to expectations. However, it could have been better. My flight was delayed so I arrived late on Friday night. No-one showed me up to my room so I was left to try and work out how everything worked in the kitchen myself (never could get the cooker to work). The room was scrupulously clean - probably the best I've yet seen in a New York hotel room - and having a restaurant next door and a 24 hour deli/market on the corner was very handy. Niggles: whilst the restaurant next door (the Barking Dog) serves basic comfort food and is very reasonably priced the service is slow and inefficient. I also used the spa and did not enjoy my massage. The room was so over-air conditioned, with cold air actually blowing on the table, that I froze.\n\nReview 10:\nGreat place to chill out in crazy, busy city. nice bathroom with good shower\n\nReview 11:\nDUSTY room, horrible housekeeping! Friendly staff and things look good at first glance but look at all the dusts on the window sills, furniture, and the housekeeping don't clean floors or do much when you are staying there more than a day. Only after check out they are instructed to do the floors!\n\nReview 12:\nhote in new york we stayed for 7 days at the affinia dumont on 34th st, new york.from 27th oct to 2nd nov 08we booked the junior suite. it was large and spacious. there was a kitchen with all the facilities,big fridge,microwave,cooker, utensils. this was very handy for breakfast. location was great. about 7 minutes from empire states building. 10 min from macys and 20 from times square. we walked everywhere. the staff were v friendly. daily pepers delivered to the room each morning. lots of eating places nearby.downside- carpets were old in the room and wrinkly next to the bathroom in room 2005. also windows need cleaning as photos we took looked dirty due to dirty glass.but on the whole very happy and would book again, but we would try and get a discount as pricy.naz and rianna\n\nReview 13:\nTruly Enjoyed - Great Boutique Hotel This a great boutique hotel. I would say a solid four star. The rooms are nice size. We stayed in a room with two queen beds as we traveled with our teenage girls. Plenty of room. Two beds, a rather large desk, comfortable chair with ottoman. A full kitchen, which we did not use. Nice to have the fridge though. A view of the East River. Ask for view room when booking - I did.The front desk staff was nice and friendly. The doormen/bellmen were outstanding! Alway helpful.Now understand, this is not the Ritz or the Plaza. But, great quality for the price.Located in the Murry Hill area a block (or two) from the Empire State Building. Nice little deli stores. All in all I would stay here again!\n\nReview 14:\nCredit Card Chrged       room with a view? Not!\n\nReview 15:\nPerfect NYC base I loved this hotel. Our room (a studio suite) was spacious (by NYC standards), spotless and very comfortable. The location was great for us, being away from the frantic pace of Times Square but close enough to walk there. There is a multitude of great restaurants and bars within a stone's throw of the hotel. The staff were super friendly. I would recommend this hotel to anyone looking for a mid-priced hotel for a stay in NY.\n\nReview 16:\nGreat place This is an excellent hotel in Murray Hill. 2 blocks to subway. Great restaurants in the neighborhood. Our room (Jr Suite) was a corner room and had stunning views of both the east river and the Chrysler Building (very Deco at night). The counter staff were friendly and helpful. The doormen are 1st class and great at getting you taxi. The room was spotless and the bed was very comfortable. Definitely will stay again.\n\nReview 17:\nLoved it! Awesome place. Well kept, well organized. Great to stay at a hotel with a great selection of exercise options. Location is a bonus too. Fantastic price and everyone working there is incredibly friendly. The pillow menu is what puts it over-the-top! I can't begin to express how happy I was to get high quality pillows. I highly recommend the Affinia.\n\nReview 18:\nGreat stay at the Affinia First trip to New York with my husband and 3 young boys. We had a fantastic time and really enjoyed our stay. The beds were really comfortable. We used the kitchen a lot and we were able to bring leftovers from Grimaldi's in Brooklyn and eat it the next day. The Murray Hill Market on the corner has a great deli. We would buy omletes and pancakes for breakfast and eat in our room. The suite even had a dishwasher and stove plus the refrigerator. Everyone that worked there was very friendly and helpful. If I requested anything it was taken care of right a way. I have had to wait more than an hour at other hotels for a pillow or anything else. It was clean and we felt safe walking around the hotel. The doormen were very, very nice to my boys. The hotel is about a ten minute walk from Grand Central Station and there is also a subway station up the street. We would definitely stay at the Affinia again. It was perfect for a family with young children.\n\nReview 19:\nGreat hotel... clean..staff very friendly This was our first experience staying overnight in NYC and, it was a pleasant experience. The staff was VERY helpful and friendly. The rooms are clean and comfortable. I had heard that rooms in NYC are extremely small but did not find this to be true in the one bedroom suite. The only complaint was the pull out sofa was not too comfortable. The location of the hotel is great if you are looking to be away from all of the activity. The hotel was a little pricey ($500) but that may have been because we booked two days before.\n\nReview 20:\nAcceptable but not #2 in New York Stayed on the basis of TripAdvisor reviews in early December. As others have said, the hotel is very well positioned, the staff are friendly and helpful and the main bedroom large and clean. The bathroom was rather small; the kitchen was fairly useful but could be better employed. The bed was very comfortable and the furniture and carpet OK, but showed wear and tear. The view was unexciting. There is a very small public area.The hotel was perfectly adequate for our needs but it is not first class. In my view, it should only enjoy its premier position in TripAdvisor\u9225\u6a9a hall of fame by charging relatively low rates. We however paid \u62e2322 (about $550) on average per night via expedia - which is about twice the rate that I think the hotel is worth. It was of course Christmas but I believe the room was still significantly overpriced. At half this price, the Affinia Dumont would warrant an \u9225\u6e01verage\u9225?to above average rating.\n\nReview 21:\nAffinia Dumont a good choice! Standard room\n\nReview 22:\nGreat Hotel We were celebrating my wife's birthday and I organised a trip to New York, I read Trip Advisor and thought this was a good hotel. Now I can add to the praise of this hotel - I asked for a room with a view and got a great room looking over the Chrysler Building - Fantastic.It is also so near everything you can walk to the Empire state and 5th Avenue. The staff were so helpful and told us where to go and which was the best route etc. It is also very close to Macys which was bad for my wallet but my wife really enjoyed herself. The room was very clean the bed was huge and the bathroom and kitchen were also cleaned to a high standard. I can't much more than book the hotel you will not be disappointed.\n\nReview 23:\nA pleasant surprise. This hotel is quite nice and clean, with huge rooms, excellent showers, comfortable beds, and very clean throughout. The gym has many options for however you like to work out. The neighborhood has tons of options for bars, restaurants just around the corner on 3rd. The funny thing is, the breakfast is delivered in a brown paper bag like it was picked up elsewhere, but it was good, just nothing fancy. I usually stay downtown in hipper hotels, which this place isn't, but if you're ok with not running into wannabes, it's fine. However, for the price, around $379 + tax, broadband internet should be included in-room, instead of the $45/week charge.\n\nReview 24:\nactually didn't get to stay... I was to stay at this hotel with two friends. We were (supposed to be ) flying from Phoenix AZ. on 3/15/07 on the red-eye- 10:15 pm. Our airline was JetBlue. Our flight was cancelled two hours before the scheduled time. We called the hotel immediatly to cancel our reservation, and they were unsympathetic. to say the least. Our pleas to the upper managment went un-acknowledged and we were charged for one nights stay. I would love to have stayed at this hotel, but I will not consider the option for future visits. Don't make reservations here if there may be issues out of your control that may have you cancel your reservations/stay. |They are simply not very understanding.\n\nReview 25:\nFantastic hotel! Chrysler at dusk from room\n\nReview 26:\nGreat property with room to spare\n\nReview 27:\nYes I would stay here again! A great choice of Hotel to stay in. Very relaxing, spacious rooms and very comfy beds and pillows and good linen! The rooms are clean and it was nice to have the kitchen although there are plenty of good restaurants close by. We stayed in a one bedroom and were on the 29th floor with a great view of the East River and the Chrysler Building, amazing view, i did request a view on booking, and I was impressed with the natural light we had in the room, perhaps it is because East 34th is a wide street, ie 2 lane traffic. We had no hassles with check-in or checking -out, it all went very smoothly. I was keen to pay extra for a good hotel, I am so pleased I chose Affinia Dumont.. i will return and I did love New York!\n\nReview 28:\nGood Choice Great to see hotel lived up to its description. Spacious clean and comfy room.We had a studio on the 29th floor. Very quiet. Friendly staff, happy to oblige. Good location. What elso do you need? - a few sturdy pairs of shoes there is so much to see and do. All in all a great trip.\n\nReview 29:\nFriendly and charming boutique hotel Long weekend break in this great mid town hotel. Our friends had a room with a view of the chrysler building. Handy for all the midtown attractions and a short walk to the subway. We also found a great little breakfast place the Bagel du jour (turn right from the front door then first right again), popular with locals and a real NYC experience.\n\nReview 30:\nReally great hotel but soft bed We stayed for one night with 5 people in a very spacious 2 bedroom suite. The rooms are huge! The bed seemed comfy but was actually somewhat soft. But that's my only complaint. Noisy, but you expect that from NY. Ask for a room that does not face 34th Street. That may solve the problem.\n\nReview 31:\nBest Value for $ in NYC! I found this hotel in TripAdvisor and booked via [-]- which had the best rates.I've visited NYC for business on many occasions and never had such a hopel experience.I was able to check-in to the room after a very long transatlantic flight even though it was very early in the morning. the reception staff was nicer than any I met in NYC. The room is very big for NYC standards and I enjoyed it very much. The bed is huge and comfortable, and there are 5 types of pilloes to choose from (including an mp3 pillow if you're into it...) The rest of the staff in the hotel was also very friendly and welcoming. They really went out of their way to make me feel at home away from home, and I did.I will recommend staying with you to anyone and really hope to be back soon.Thanks for doing a great job!\n\nReview 32:\nLovely Hotel with great service I stayed at the Affinia Dumont with a friend on a shopping trip. Stayed there for 7 nights and found the overall service great. The rooms were cleaned daily with fresh towels given each day! The staff were very friendly and happy to help with any questions you have. The location was great for us.... less than a 10 minute walk to Macey's. It's only a 2 minute walk to the Empire State Building. I preferred this hotel to my previous stay in New York, as there was very little noise from the street and the rooms were a bit bigger than the average hotel in New York. We had 2 great double beds with amazing pillows. (pillow menu is provided). The kitchenette was a good add on, but we didn't really use anything apart from the fridge. I'd definitely go back to the Affinia Dumont.\n\nReview 33:\nWould stay at the Affinia Dumont again and again I stayed at the Affinia Dumont over the weekend of 6/28  6/29 2008 with my two daughters, ages 12  18. We all loved it. Staff was great, we had a corner room on the 36th floor with a spectacular view of the East River. Very clean. The only fly in our proverbal ointment was a broken very large balloon shade. A staff member safety pinned it in an up position as to not impede our view. We would stay again, in a heart beat.\n\nReview 34:\nLived up to it reputation Checked the reviews for this hotel before booking a last minute long weekend in New York and wasn't disappointed.Great location - within walking distance of the sights but in a quiet area. Bar frequented by locals and there are delis, pharmacies etc. on the doorstep.Studio room for three of us was spacious, clean, quiet and functional. Online Concierge service useful to book transport, pillows etc before arriving. Don't book a car back as it is much cheaper - $50 cheaper to get a taxi from outside the hotel.Will definitely book again.\n\nReview 35:\nSpacious room, very comfortable, great location Well first off didnt get the Crylser Building view requested at time of booking, not a problem, limited rooms have it.Room we did get was very spacious and clean. Bathroom was a bit small relative to the size of the room but was adequate and clean without being amazing. We didnt use the kitchen as there is so many places to eat in NYC.Hotel is in great location, 2 min walk to subway and 15 min walk to Macys and on to the other shops!This was my 2nd time in NYC and will be definitely returing to Dumont as it was a great hotel. Our first trip we stayed at the Sofitel which is a more impressive hotel lobby wise etc but there wasnt a major difference when it came to the rooms and you do pay alot more for the Sofitel!Would recommend.\n\nReview 36:\nFabulous Hotel       view from room\n\nReview 37:\nGreat hotel!! This is a great hotel. The staff- esp Paul and Juber- were extremely friendly and helpful. It is very clean and we felt entirely safe. After a busy, noisy day sightseeing its great to come 'home' to a quiet hotel. It's hard to believe its just blocks away from Times Square etc.. The fully equipped kitchen and market next door saved us tons of money. No question-we would stay there again!! !\n\nReview 38:\nVery Enjoyable Stay       View from our room\n\nReview 39:\nMade the holiday Everything about this hotel was perfect, great location,great room, great staff.There was absolutely nothing to find fault with, every request was dealt with quickly and courteously by the extremely friendly staff. The room was huge, with great storage space and a large screen television,the air-con worked perfectly,coping with outside temperatures in the high 80s.The room was very well soundproofed,we never heard anything from any other guests,which is one of my pet hates, and we also had a great view of the East river (we were on the 26th floor)The area around the hotel is nice to explore and has loads of good bars and restaurants within easy walking distance, it is also very handy for the centre and is only a couple of blocks from the Empire States bulding.One other thing, my wife was delighted with the Aveda bath products!Dont be put off by a couple of bad reviews, this is a great hotel.\n\nReview 40:\nWonderful! Stayed for a long weekend, with the youngest in the party being 11 and the oldest 65! Clean rooms, our room was on the back side away from the street, so it was very quiet! Though the other room we had was street side and on the fourth floor, it had a lot of street noise. Though nothing that a pillow or earplugs didn't quiet!Oustanding staff, ready to do whatever you requested. Beds were comfortable in very spacious rooms! Ate nextdoor at the Barking Dog, pretty good food, and the service there was great too!Murray Hill Diner around the corner is great for an inexpensive breakfast!Will definately stay there again!\n\nReview 41:\nComfort and Space in the Heart of NY My husband and I stayed over one night for this last Valentine's weekend. I chose the Affinia because of TripAdvisor reviews and we were not disappointed. Upon arrival, we were greeted by Patrick. He did a wonderful job welcoming us to the city and upon learning we were celebrating an anniversary, got us a beautiful room on the 28th floor with a great view of the river. From the Aveda products to the unparalleled amount of space, you really cannot find a better value for the money!\n\nReview 42:\nGreat Hotel, Great Location\n\nReview 43:\nMy new hotel in NYC This is now the only place I will stay in NYC. I booked a long weekend trip to the city for my mom and I. We were greeted and then were referred to by name anytime we went in or out. My mom loved it! The location was close enough to a subway station that my mom had no trouble. The ability to choose my pillows was wonderful as my mom actually uses one of the special types. Our view was on the higher floors with a corner room and we had 2 full walls of windows. What a view!\n\nReview 44:\nDelightful and friendly hotel Fantastic hotel. It may not be 5 star, but it certainly has 5 star staff at front desk. Extremely friendly and helpful. Hotel room looked a littel tired but had full kitchen facilites and close to Empire State Building as well as down the road from Macy's. Just far enough from the noise and lights of Times Square. Convenient corner store and surrounded by great eateries. Just ask the hotel staff for suggestions on where to eat. They did not steer us wrong. Excellent Thai next door Lemongrass, great Italian around corner. Barking Dog (next door) had great breakfasts. Laundry just across Lexington on 34th (same day at reasonable rate).Next time would ask for higher floor. On 13th but still heard the car horns.Could not ask for a better 11 day stay.\n\nReview 45:\nWOW! What a hotel! WOW! What a hotel! When we checked in we were told we'd be getting a different room to the one we were allocated and we were so glad because we had an amazing view of the Chrysler Building. Candice the receptionist was more than helpful from the moment we checked in, to the moment we left and actually seemed sorry to see us leave. Even the maintenance staff were friendly and helpful when our room safe locked us out - only 10 minutes from phone call to fixing! The hotel itself is only 10 minutes from Macy's, Empire State Building and Times Square. If you're looking for somewhere to stay in New York, look no further!\n\nReview 46:\nSimply the best hotel I have ever stayed in Taking into account value, location, service and room this is simply the best hotel I have ever experienced. Well done trip advisor - you never get it wrong! The staff were eager to help, the room was massive and beutifully equipped right down to the complimentary umbrella. I will be returning here for my forthcoming honeymoon - so how's that for a recommendation. Enjoy.\n\nReview 47:\nexcelent choice       night view from our room 3605\n\nReview 48:\nAwesome hotel, great staff AND a laundry room!! We stayed 8 nights at the Affinia Dumont and it was fabulous. The rooms are big and clean. We were on the 32nd floor and our view was of the East River and the Chrysler building. The hotel is a block away from the subway. The staff was very friendly and helpful. We really loved the fact that there was a laundry room right in the hotel! If I had known this prior to booking the hotel I would have taken less clothes! There are plenty of bars and restaurants within walking distance. We loved bar X11  Benjamin. There is a drugstore right across the street and a post office as well. I would highly recommend the Affinia Dumont. If you have any questions about it please feel free to message me.\n\nReview 49:\nFriendliest hotel ever. My friend and I went to New York with slight trepidation, not sure what to expect from such a busy city. Well, we couldn't have hit it better with this hotel. The staff at reception were the all round friendliest and thoughtful of any hotel I've stayed in. They organised tickets for us, helped us in any way we wanted and made us feel REALLY welcome in the Big Apple. The room was very big with two double beds but most surprising was the full size kitchen with fridge- freezer, microwave, cooker, toaster and coffee maker. Not that we ate in but if (or rather when) I go back with my husband and kids, that would be a huge help to our finances. It was also in a superb location, well within walking distance of most of the sights. LOVED it. Thanks folks.\n\nReview 50:\nEndorsed by the ECFBL The home of the 2004 ECFBL Draft will once again host this presitgious event in 2005. We loved the place. The executive suite had plenty of space to accomodate all of our owners. The kitchen was clutch in helping us get through the late rounds.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25584, "query_start_index": 25586, "query_end_index": 25586, "truncation_seperator": "... 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{"id": "2515264", "pid": "2515264", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe were very disappointed in the location of the hotel. Far from the Paris attractions and no good restaurants nearby. Had to take a metro or taxi to go anywhere. Room was very small and cramped.\n\nReview 2:\nThis is a very crowded standard Marriott conference hotel. Pros: Near the metro Cons:- Internet was intermittent at best, front desk did admit this was a problem. Definitely a problem for a business traveler - Very crowded - Long wait for crowded elevators, people were taking the stairs - Totally disorganized for getting a taxi, you could wait 30 mins or more - No water pressure in shower, light out in bathroom never replaced, good thing there were two - Refrigerator in room did not work, found out the hard way - Wanted to extend my 7 night stay 2 more days, they had a room but would not honor the corporate rate for the additional nights. I am sure my corporate travel dept will appreciate this information. - Not a lot of restaurants or stores in the area\n\nReview 3:\nI expected the hotel to be closer to Eiffel Tower but the Hotel is a little far from Paris' main downtown landmarks but there are two metro stations within very easy walking distance.Then in walking distance there is an extensive a French market that opens up twice a week just down the street from the Hotel. Also few supermarkets and coffee shops within walking distance to the hotel The market offers fresh flowers, fresh produce, and fresh meats and seafood. The Hotel rooms were spotlessly clean and comfortable.But the lobby staff doesn't volunteer any information about the availability of extra touring options. the concierge was not especially warm or friendly. We did switch rooms because our tub wasn't working properly and they got us moved to a room that someone had already occupied. So frustrated but finally they got us in a decent room. Overall a good stay.\n\nReview 4:\nMy wife and I stayed here for 3 nights recently. Hotel accessed by Denfert Rochereau metro with a three block walk using RER B, or M 4 metro lines from CDG or elsewhere. From the hotel you can get to Versailles in 45 minutes, and Les Halles main metro station in 25 minutes, (access to Louvre, Notre Dame, St. Germain, Rue de Rivoli, etc.). So, while not centrally located the the prices are typically excellent, and you have a full service hotel with excellent gym, (atypical of Paris), a somewhat larger room, in a safe quiet, area. If you don't mind not being in the heart of Paris and are willing to travel on the metro, want great pricing and full service, this is the hotel for you.\n\nReview 5:\nWe are so glad we stayed here instead of some of the French Hotels. The rooms are adequate and the beds are wonderful. It is possible to walk to many of the places we wanted to go but most of the time we took the subway. We also added the executive lounge and enjoyed that most of the time. We happened to be here during Nov.11th a holiday and no body told us it was going to be closed for breakfast and nightly wine/appetizers time so we felt that was unfair since we were still paying 50\u20ac for it. After we complained they gave us two free drink vouchers. When we went to use them a few days later they said it was only good for that day(of couse nobody told us) so in general there is no assentive for good customer satisfaction. We did find a good American/Mexican restaurant called Indiana within walking distance at Denfort area.\n\nReview 6:\nSpacious, comfortable room with a magnificient view of Paris. It's located in the near proximity of St. Jacques metro station. Professional, friendly staff. Everything was is accordance to Marriot standards. There was a special promotion 'stay 3 nights, pay 2' which was offered to us upon arrival.\n\nReview 7:\nThis isn't the George V, but it offers dependable and comfortable accomodations in a relatively good location and if you can get a good price why not. Modern hotel with standard, comfortable rooms. No surprises here. Just good, decent accomodations. Good for families who don't mind staying at an American style hotel. Location is not in the main part of Paris, but you can easily go anywhere you want by the metro which you can see from the hotel windows. Higher floors offer great views of the city. Not great, but certainly no complaints.\n\nReview 8:\nStayed here for an exhibition for 6 nights rooms were clean but small in fact very small, stayed with my son in a twin bedded room and we could not get all our clothes in the small wardrobe. in fact for Euros275-00c per night it was not value for money in any way. Even more exhorbitant were the prices in the bar an average glass (Marriott Meagre Measure) of Chardonay was Euros9 plus tax and the waiter admitted they get 5 glasses out of every bottle,Heineken as Euros7-50c a glass plus tax. How an hotel can charge such prices in what is after all not the best part of Paris is beyond me and I would tell anyone to look carefully before booking this hotel.\n\nReview 9:\nMy husband and I got a great deal to stay here through Priceline. It is not near any major attractions, but that does not matter since you have access to the metro just a short walk away. There are plenty of little bistros nearby as well. We were pleasantly surprised when we were upgraded to a junior suite when we arrived. The staff was over the top helpful! At the front desk, in the executive lounge, the concierge...everyone we met at the hotel was wonderful! Our room was spectacular! We were on the 18th floor and had amazing views of the city. The bed is very comfortable and I just couldn't get over how much room we had in our suite and the TWO bathrooms! We stayed in a tiny room at a hotel right next to the Eiffel Tower last time, but I will choose to go back to this Marriott on our next trip! !\n\nReview 10:\nVery nice location. 3 metro station near. Room are quite small but nice. It's clean and stuff is very frendly. I think so even though I left in the room souvenir from Brussel (teddy bear) and 3 hours after my checking out the souvenir just disappeared from the room.\n\nReview 11:\nThe Marriot Rive Gauche is perfectly located for anyone who needs to work in Velizy but wants to enjoy downtown Paris at the same time. Sanit-Jacques station (6 Line) is less than 2 blocks away, with access to Eifel, Arc de Triumph and Trocadero. The rooms are quite nice and not at all small by European standards. Also, if you are a runner, this is a perfect starting point. You can easily run up and back to many landmarks or head right to the gardens around the corner.\n\nReview 12:\nOverall, it was your standard Marriott hotel, inside the hotel everything looked like a normal marriott which could have been anywhere in the US. The room was nice and clean. The location isn't great for sight-seeing, but the hotel is located about a block away from a subway station, which makes getting to things much easier. There are a few good restaurants in the local area but you had to look for them as most of the better or more authentic restaurants were off the main roads on little side streets. Good hotel, but nothing spectacular; the hotel staff were friendly and helpful.\n\nReview 13:\nService is professional, and the concierges knowledgeable. I didn\u2019t have the breakfast here as I found the price to be hefty, especially with supermarket and nice eating establishments in the area. This is very much a business hotel, not much for character, impersonal and busy, but large, modern, and clean with good sized rooms and all the amenities you need on hand. I had a room with a King Sized bed, which was extremely comfortable!!! Wifi is an extra 20Euro a day. This hotel also has a fantastic gym. This hotel is a block away from Glaciere Station on line 6 on the Metro, which makes the location very accessible to anywhere in the city. An easy 1 hour metro ride from CDG airport.\n\nReview 14:\nGranted, the woman at the reception was new and didn't know how to punch in a credit card number for a deposit without charging the card - but I am now dealing with about 4 authorizations and various transaction fees. Cleanliness in the lobby was great, but the room was not very clean. For example we found a crusty old peanut on the floor... Yuck. Location is terrible, as others have said it is a hike from anywhere you'd actually want to see in Paris. Plan on spending lots of time in the metro. This would be fine if the hotel was cheap, but you can actually find equivalent rooms/rates if you look hard enough. As for sleep quality, it would have been fine if they didn't have a flashing neon light on until 2 am every morning. If you have Marriott points and can get this for a good price, great, if not I would highly recommend you look elsewhere.\n\nReview 15:\nI stayed in this Hotel last April in occasion of an international conference. My room was a standard twin and it had all the services of a 4 star hotel; it had a modern furniture and even an ironing board! The bathroom is a bit small but the facilities had recently being restored. Breakfast is quite huge and offers a wide range of food. Reception and event staff is always very kind and attentive at every request. One negative point is that sometime elevators didn't work with the magnetic card so that I had to wait 10-15 minutes to get to my room (17th floor). I had lunch several times at the bar and at the restaurant as well, food quality and cost is good for Paris. Very useful the parking right behind the Hotel\n\nReview 16:\nWould have been an ok hotel in a too distant neighbourhood if it weren't for the fact that I was bitten by bed bugs in my room.... Stayed for three nights, and the last night I woke up with some weird bites on my arm, all bites lined up in a row. Apparently the bed bugs also got into my clothes because I then got bitten even more times. It took me a while before realilzing what it was and all in all I now have more than 50 bites in total! Just read that bed bugs is becoming an increasing problem in Paris and I can confirm they have now invaded Marriott Rive Gauche. So stay away to avoid getting their nasty bites and (even worse) bringing them home with your luggage!\n\nReview 17:\nUpon arrival, we discovered that there weren't enough rooms to accommodate us for the entire length of stay, so the Front Office Manager quickly arranged for alternate reservations at another wonderful property, the Marriott Courtyard LaPlace, with the final night at Marriott Rive Gauche. When we returned at Rive Gauche, we were pleasantly surprised to find ourselves upgraded to a huge suite! Our kids were delighted. We loved Paris, but most of all, we love Marriott Rive Gauche!\n\nReview 18:\nAfter having spent a couple of weeks in French and Italian hotels we arrived at Marriott's Rive Gouche hotel in Paris. The attention to customer care and complete satisfaction during our stay stood out above all the other hotels we visited during our vacation. I travel around the country and as much as possible I stay at a Marriott hotel because of these qualities. It was a complete surprise and a pleasant one to find the same level of attention in another country. Kudos to Marriott for giving the same level of customer satisfaction abroad as we get in the USA.\n\nReview 19:\nThe Marriot is great with very nice people, many who speak english. Fitness center and business center are present. The beds were amazingly comfortable! The rooms are smaller than the average american hotel (because they're in the city) but very well decorated with gorgeous bathrooms. The location is good for restaurants and shopping but a little far from the river but all you have to do is take St. Michael north.\n\nReview 20:\nWell designed but food dreadful and over priced - much better to go out and eat at a restaurant I had over cooked (in france) steak and undercooked potatoes - They should employ a real chef\n\nReview 21:\nI stay at Marriotts around the world, mostly on business, and am generally quite pleased. This hotel, though, proved to be a bit dissapointing. The rooms were clean and, by Paris standards, quite large. However, the service was not very good and the meal we had in the restaurant was easily the worst we had in Paris. The hotel is also located in a so-so area that is not close to shopping and good restaurant choices. If you want to stay at a Marriott in Paris, a better choice is their hotel on the Champs-Elysees. It's pricier but in a great location and, based on our experience last year, offers much better service.\n\nReview 22:\nI stayed here with a large group of colleagues (over 300), and was very disappointed. My first room was tiny, with an awful view, and was next to the service passage on my floor - which was used by staff with trolleys and loud equipment moving around all night. I moved on the second day - to a room that was obviously once a smoking room - when the hotel had still permitted smoking. It stank and paint was peeling off the walls in the toilet room. I mentioned this to the staff (who were very friendly) and they sent someone up to 'fragrance' the room. It didn't fix the problem, but I was tired of moving my things around, so I stayed. The hotel is very overpriced - the rooms are not nicely decorated, and are small, even for business travellers. Good point: the breakfasts. AMAZING. Such a great selection, all fresh and tasty - I could have spent hours there! I would not go back, and this hotel has put me off Marriott hotels. The price pays for the name, and there is no luxury at this hotel, as one may expect.\n\nReview 23:\nWe stayed for 6 nights and really had a great time. Since we have 2 teenage daughters, we booked 2 rooms and they gave us connecting rooms which was great. The location of the hotel was ideal for us. It was only a 10 minute walk from the RER B line which goes directly to CDG Airport. The hotel is also a 5 minute walk to either the Glaciere or St Jacques metro. We loved the location because it was so close to the metro and only a few stops away from all the major attractions in Paris (15 - 20 minutes max). The front desk and concierge desk were all very friendly and helpful. They also have a fitness center which can be used 24/7. The hotel and the rooms were clean and spotless. The breakfast buffet was excellent. For breakfast they served a wide variety of fresh fruits, breads, crossants, pastries, pancakes, cereals, eggs, meats, cold cuts, vegetables, omelettes, cheeses, juices, coffee and tea. This hotel fit our needs perfectly because it was clean and situated in a great location that met our needs.\n\nReview 24:\nWhat a fabulous experience! From the moment we arrived at the hotel, it was a luxurious experience and it matched our expectations of a four star hotel as we booked it from Priceline. The doorman assisted us with our luggage into the hotel, the reception desk was very friendly and helpful, and the bell hop brought our luggage to our room. The concierge was wonderful in helping us with our hundreds of questions and secured tickets for us to various locations. It is a nice location-near two metro stops. Several shops, cafes, and restaurants are within walking distance as well. It is a bit of a distance from the city where all the tourist attractions are located~but with the metro, everything is only a short distance away. If you are looking for a fabulous deal and a lot of luxury~go with this hotel. It isn't in the middle of tourist spots, but that is part of the beauty of this place!\n\nReview 25:\nEven with the good Trip Advisor reviews, this hotel exceeded our expectations. We were immediately impressed by the friendly and professional staff. Our attempts at speaking French seemed to be appreciated, but they usually switched to English very quickly when it became obvious that would be far more efficient. Our room was above a main street and the metro line, but almost no sound penetrated the windows. In contrast to many Paris hotels, the air conditioning worked all night and we were able to keep the room at the temperature we prefer. We had access to the Executive Lounge which provides an amazing breakfast 7 days per week, snacks and dessert in the evening, and drinks throughout the day. We were able to get reservations from the Concierge for a nearby sold out restaurant and were treated like royalty when we arrived: \u201cAh yes, the Marriott guests. Right this way please\u201d as we walked past 20 people waiting for tables. There are many very good restaurants within walking distance. A metro stop and major train are within 0.4 miles, and there was always a taxi waiting out front. We will happily return here on our next trip to Paris.\n\nReview 26:\nWe picked the Marriott Rive Gauche initialy becuase it allowed us to maximize the value of some hotel reward points - but after staying there, we would pick this place again regardless of the reward points. The Rive Gauche isn't a typical tourist hotel - however, it was Christmas and was full of tourists, many Americans to our surprise - but it has modern amenities and is situated at a convenient Metro stop. It was only three stops to get to Monparnasse, eight to the Eiffel Tower, six or seven to get to the Louvre. Other hotels place you at one of these sites and you're doing multiple trains or switches to get anywhere. I've been to Paris many times (my favorite areas are St. Germain de Pres and the Sourbonne) and the left bank is, like NYC's Upper West Side, more of a place you'd find the real Paris versus a tourist spot.\n\nReview 27:\nGot this hotel after bidding on priceline, initially was a bit concerned that it might be a bit off the beaten path. Once we were there we couldn't have been happier. It was close to 3 underground stations, one almost right across the street. Very easy to hop on, hop off for all of our destinations. The room was huge for Paris standards, clean, and very comfortable. A bit dissapointed at the tv channel selections. Everyone at the desk was very willing to help with directions. There was a gym (we didn't use it). Skip the breakfast in the hotel, and eat at the many little brasseries up and down the street. There is a market near the hotel if planning a picnic.\n\nReview 28:\nWe stayed 3 nights at the Paris Marriott RGH. It's located along one of the many Metro stops, and is pretty near to all the famous Paris sights. The room was comfortable (the bed was very comfortable! ), but the bathroom was a little weird. Instead of having the shower on the same level as the rest of the bathroom, you are elevated about a foot or so, and a very small glass partition (runs about 1/4 the length of the tub) tries to keep the water inside the tub, but doesn't. The bath amenities were actually nice for a hotel (lemon scent). Restaurants surrounding the hotel weren't good at all; venture out!\n\nReview 29:\nI would never stay here again! Let's start with the charge of 19.95 Euros, PER PERSON PER DAY for the use of the internet! I remember when hotels made a lot of their money charging for the use of the phone. Now that everyone has a cell phone, they are doing it for use of the internet, AT SOME HOTELS! If you travel as a couple and you each have a computer to work, it's simply outrageous to have to pay 40 Euros a night to use your computer on the internet; not to mention being asked for my credit card when I went to the Business Center to ask if I could print something. I have no patience for any of this anymore. It was not even hot in Paris and the room was stuffy and hot with the A/C running at what was allowed as the maximum in the room. Finally, the windows could not be opened even if you wanted them.\n\nReview 30:\nAfter reading a couple of negative reviews, I was pretty hesitant. However, we just got back from the Rive Gauche, and I can sum it up with the word CONVENIENT. The hotel is newly redone and very nice, clean, and comfortable, but not charming or cute in a Paris-esque way. The location is great, in that it is right on top of the Metro, but, the neighborhood is generally just a basic residential neighborhood - nothing really to explore nearby. The staff are polite and competant, the consierges knowledgebale and helpful. Due to its newness and the fact that it is a recently acquired Mariott property - you can get some great deals. We stayed for under $100/night over Christmas / New Years. For a nice Mariott close to the action - that can't be beat.\n\nReview 31:\nVery nice hotel in Monparnace. Nice big and clean rooms.Beautiful view from the rooms on boulevard side of the hotel. Close to metro station. Several good restaurants not far from the hotel. Expensive! Breakfast is not included in room rate. Food and vine in hotel bar/restaurant are aalso very good. Overall - good imresions\n\nReview 32:\nOur stay at the Marriott Rive Gauche Paris was just for one night but was simply amazing. The staff were absolutely pleasant and courteous. We arrived there early and had requested for an early check in - we were not promised the same, but the hotel was extremely accomodating. Though the Hotel is far away from the airport (it tooks us bout 45 min to get there) yet it is very close to all the magnificient places you would like to see while at Paris. Hope to be back there sometime.\n\nReview 33:\nI stay here when I have to (work) but not for fun. This time I noticed a lot of cut-backs on service and on things they gave. The hotel has an odd smell and the food is ... well I think you shouldn't try it.\n\nReview 34:\nThis hotel is really showing it's age. Carpets, curtains, general decor, etc in very poor condition. I requested king bed, but got 2 singles in a shoe box of a room (459).\n\nReview 35:\nThe Rive Gauche, although a ways outside of the touristy section of Paris, is an exceptional property. The Hotel is situated in a fairly quiet residential area, but there are plenty of restaurants and bars right outside the hotel. The nearest metro station is just steps away, making it easier to get around than some downtown Paris hotels. The entire staff we met while at the hotel was great, from the check-in clerk to the housekeeping staff. The rooms are standard American sized rooms, with comfy beds and large bathrooms. We were on the top floor with an amazing view of the city out a large floor-to-ceiling window... def ask for a high floor!\n\nReview 36:\nMy husband and I booked a room for 2 nights via priceline.com. We arrived the hotel had run out of rooms for us as well as another couple. They then placed us in a lower quality hotel, a Courtyard Marriott, far from the city center! It was terrible and was not even accessible by public transit!\n\nReview 37:\nHaving been to Paris many times, this was the first time I stayed in the 'Left Bank'. I wiil come back here, the walking is easy and shaded. There are many good restaurants close by. The metro is on the corner and the train station is down the street. The staff made you feel welcomed, the in house brasserie was very good, a good bar and also executive lounge. The breakfast was very good, eggs cooked to order.\n\nReview 38:\nExcellent hotel. Even thought it is outside the major tourist areas, it's a very short walk from the metro. We were very impressed with the level of customer service. The room was spacious and very, very clean. We will definitely stay at the Rive Gauche on our next trip.\n\nReview 39:\nWe moved to this hotel after 4 nights at a beautiful resort, to be closer into Paris. If clean, comfortable beds and the ability to bathe or shower are all you want from a room, you will be fine. This is no resort hotel, it is made for convention and business travelers. In America, this would be a 3-star hotel. The bathrooms are tiny; the rooms are no larger than a cruise ship cabin. There was a desk with internet connection and a huge flat screen TV. They were not able to give us connecting rooms with our kids, or even let us be on the same floor, and we were not the only family with that problem. We got a \"two night, third night free\" deal through Expedia. All in all, we felt we got what we paid for, but would not stay there again. If we had paid full price, we would have felt ripped off.\n\nReview 40:\nThe hotel was great. English speaking staff made check in easy, the Concierge service was also very helpful 9and in English), rooms were large for Europe and well appointed and clean, and staff was very attentive to our needs. About the only negative was the cost of drinks at the bar which was expensive. We did not eat in the restaurant so I can't comment on this. The hotel was in a great location nearly across the street from the subway, there was a small grocery store about a block away for essentials and a few restaurants in easy walking distance. Overall it was a very positive experience and the hotel is highly recommended.\n\nReview 41:\nModern rooms as usual, good food, good conference rooms. Location is not interesting for a walk, no shops, no restaurants nearby. In Paris either you have small and a bit worn rooms in the center or the modern, comfortable ones a couple of metro stations away.\n\nReview 42:\nEveryone in this hotel was helpful and friendly. We enjoyed our week stay here in spite of the transport strike which resulted in taxis as our chief means of transportation everywhere. The rooms sparkled. We had the extra benefit of the use of the concierge lounge and we really relaxed there after our days of touring. Close by are restaurants that were an added plus. In the course of the week there, we walked all around the streets near the hotel and felt quite safe.\n\nReview 43:\nLocated in one of the outer arrondisements on the left bank of the Seine river, the Marriott is a welcomed break from the usual European boutique hotels. After a few weeks traveling and one is travel weary, it's nice to have some elbow room and blush comfort with their oh so luxurious Hanse Pillows and Duvets. If you are a first time visitor to Paris and want to experience the full effect of romance, architecture, and cafe life, it may be better to stay in one of the central arrondisements (1-7). The Marriott Rive Gauche is in a bit of a commercial/industrial area though there is a metro stop a block away on either side of the hotel entrance. They have these strange half doors on the tub which does a...well, half-decent job of keeping the water from the shower in. The toilet is in a separate closet--truly a wash closet (WC)--makes you realize how the term came to be. A nice plus was the empty minifridge which you may stock with you own items from the supermarket down the block. It allowed me to keep items for picnics in the parks.\n\nReview 44:\nThe public areas of this Marriott smelled like a dirty ashtray. The rooms, while large, were stuffy. Everything was extra. They wanted an outrageous price for Wifi. The breakfast was a ripoff.\n\nReview 45:\nRooms were nice, staff was efficient. I like the location. Quiet. Breakfast was spendy but nice. (It is everywhere). Close to the metro, 2.5 euro to anywhere. I liked it!\n\nReview 46:\nThis large and busy hotel is exactly what it says in the name: hotel and conference centre. Don\u2019t expect anything charming or romantic in it. That said it\u2019s a good standard Marriott, the rooms are nice and clean with a pretty view on the higher floors. The lobby is very crowded sometimes, so checking in or out can take a little while. The restaurant is ok, but there are some good restaurants with better food and prices in the area. The location is ok; it\u2019s not in the centre but there\u2019s a metro station not far away and it\u2019s also quite easy to get there by car. What I really didn\u2019t like: I booked an executive room with lounge access-which was a really bad joke: the lounge is closed on weekends! The hotel offers decent rates at weekends, so if you don\u2019t mind the business atmosphere you may consider it also as a place to stay for a leisure trip.\n\nReview 47:\nThis was my last stop of a trip around France, and I just needed a hotel to stay in for the night before my flight back home. Very nice and clean, but I was underwhelmed with most everything else. Upon check-in, two big tour groups (all Americans) were checking out, so I had to wait for my room to become available. They offered to hold my luggage, but I had to wait at least 45 minutes at the bell desk for help. I was finally told to go to the room behind the front desk and do it myself since he was busy. Room was clean and bed was comfortable. There is no shower curtain or door; just a small partition near the faucet intended to block the water. However, my bathroom was soaked after my shower. Had to call for more towels, which never came, so I had to call several times. Although I've stayed at many Marriotts in the U.S. it seemed to me like this one was ill-equipped to handle large tour groups and others simultaneously. The area is away from the touristy parts of Paris, which can be good and bad. I'd pass.\n\nReview 48:\nMy husband and I got a really great deal with the Marriott Rive Gauche Hotel in Paris over the European Summer break in 2010. (Late Post) A few of our comments below: Staff - Staff were lovely and friendly. Check in and check out went smoothly. Rooms - The rooms were lovely. Very typical 'Marriott' style but super clean, confortable and quite large! Bed: The bed was one of the most comfortable out of our entire European trip! Such an important factor for a goods night's rest when you've been out sightseeing all day. Location: Probably not as central as some of the other hotels in the area. However, there is a metro station nearby which is really convenient and will see you around the city. Food: As expected, food at the actual hotel is more expensive than outside. We liked to eat outside as it was cheaper and had a more 'French' feel. Overall, a great stay!\n\nReview 49:\nStayed at Paris Marriott Rive Gauche for 4 nights in early June--the hotel accommodations are lovely and comfortable, the service was excellent, the staff friendly and helpful and the location most convenient to thee metro. I would not hesitate to stay here again and plan to do on my next trip.\n\nReview 50:\nAs other Trip Advisor users, we got this 4 star hotel for around $140 USD with Priceline. I would have GLADLY GLADLY paid another 140 dollars just to get out of there. Fortunately it was only for one night, and we hardly used the room. The closeness to the Glaciere metro station is convenient, but not if you are looking for the Paris character, the hotel is FAR FAR away from EVERYTHING, so forget about walking. The room was dated, and SO DIRTY DIRTY DIRTY, not what you want to get after a 9 hour flight. We complained and never got an answer. The bed was just.....it can not even be called a bed. For the same amount of money, a few days later we stayed at a great boutique hotel in the Marais area. This hotel is NOT great value for you money.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30960, "query_start_index": 30962, "query_end_index": 30962, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 383, 1159, 2045, 2745, 3591, 3901, 4454, 5125, 5946, 6225, 6711, 7311, 8015, 8883, 9617, 10304, 10800, 11380, 11810, 12012, 12646, 13678, 14707, 15615, 16779, 17626, 18305, 18929, 19756, 20524, 20862, 21359, 21579, 21763, 22426, 22734, 23159, 23443, 24257, 24905, 25178, 25662, 26721, 26926, 27109, 27975, 29010, 29892, 30200]}
{"id": "252734", "pid": "252734", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLoved everything about this hotel, we were offered an upgrade when we got there but declined, the room was very clean but small as we were out most of the day so the size didn't matter, the bed was very comfortable and the room was lovely and warm, we will definintely return to this hotel again as we didn't see everything due to the snow we had. The breakfast was excellent, staff very helpful and polite, half price bar 6-10pm with complimentary sandwiches,nibbles etc. It's near Piazza de Popolo, 5 minutes from the main shopping street. If you don't mind walking everthing is in walking distance otherwise the Metro is on the door step 1 euro a single journey, or 4 euros for 24 hours (BUT TAKE PLENTY OF CHANGE AS THE TICKET MACHINE ONLY HOLDS 4 EUROS IN CHANGE). Please be careful on the Metro, a young couple staying at the hotel had their money stolen from their bag.\n\nReview 2:\nWe booked this hotel in December 2010 for our June 2011 trip. When we arrived to check in, they took our luggage and escorted us to the lobby lounge area where we were told that someone would be with us to tour the hotel in a couple of minutes. After waiting over half an hour we go back to the desk and are told that they overbooked and are looking for a room for us at another hotel. After another half hour we are finally told that they found us another room at an equivalent hotel. Well, their equivalent hotel had peeling wallpaper, stained carpet, tile pulling off the wall, chipped furniture, moldy caulk in the tub, and the room smelled. They know how to take the reservation-they just don't know how to keep the reservation. And to keep a customer waiting after you misled them is not right. Even less right is dumping them in an inferior hotel when you do it.\n\nReview 3:\nGreat hotel in a great location. Can walk to most of the highlights of Rome, if you are a walker. Safe area, felt comfortable walking at night. great little pizza restaurant down the block. The staff was fabulous for recommendations, etc. Would stay here again. The rooms are small but it is Europe\n\nReview 4:\nThis hotel, while nicely appointed, leaves little room to move. Our room was smaller than the cabin on the cruise ship that preceded our stop in Rome. You had to inch your way around the king size bed and step in and out of the bathroom to let the other move in or out. From now on it is going to be American size hotels in Rome. The staff was also a little less helpful and knowledgable than you would expect from an upscale botique hotel.\n\nReview 5:\nWhen I arrived, I was met with \"we have a small problem. . . no room for you tonight.\" If only they had said, \"no room for you for your entire stay. . . \" They put me up at a comparable **** hotel, but they definitely grade on a big curve in Rome - I cannot imagine what a *** or ** is. They didn't even have the courtesy to pay the hotel tax at the place they sent me ! The second night I returned to the River Palace and found that this is at best a ** place in the US, but it was more like a &$^()@#*@*#&$ place for me. Each time I returned to the room, the power never worked so I would have to take the silly two different elevator rides to get from my 2nd floor room to the lobby to get someone to come up and turn on the breakers down the hallway. Beware, the walls are thin. The location is on the wrong side of the tracks. The donuts at the breakfast were the highlight, but you have to eat them in the windowless breakfast room.\n\nReview 6:\nMe and my husband, we got 3 nights, the street under constaction, ask for inside room till its over..but its ok to visit, the M metro is 2 minutes and Piazza Popolo is across the main street, all so close, good transportation, and the best is the staff!!! each one of them friendly, willing to assist , big thanks to Maksimilian and the staff. best breakfast! !, clean hotel. nice rooms, I took the superior. I will recomend it for sure.\n\nReview 7:\nThe hotel is well situated and the bathrooms are clean. I will give it that much. The rest of our experience was not so nice. Our room was so small we could not believe it. We would not have had room for a second piece of luggage. The space between the foot end of the bed and the wall was 12 inches. My wife and I are normal built - 5 ft 10, 140 pounds, but we could not move in the room simultaneously. To pack and unpack one of us had to hide in the bathroom or on the corridor. Cleaning staff thought it was a one person room as well: they give us only one towel. At the prices asked, this is a scandal. I am actually wondering whether it is legal to offer a room so small for double occupancy. International Human Rights standards put the limit for solitary confinement at 11 square meters, but this room was smaller. And a small bed too, of course.\n\nReview 8:\nWe went for a one day stay in Rome prior to a cruise. This was a lovely hotel. Quiet, luxurious, service oriented. The desk staff speak english very well and did not hesitate to call for us to confirm tours and car arrangements. The happy hour is a delight. Sandwiches, antipasto, cheese and crackers all for free. Drinks were very good. The bar area was very nice with tables and couches and many seating areas. The breakfast the next day included hot and cold items. I could not have asked for more. The rooms are tiny but nice. large windows with nice bedding. Bath with a tub and hand held shower. Toilet and bidet. Good quality toiletries provided. We asked for a fan since it was too early for AC and one was brought up immediately. This is a small hotel very near the metro. We easily explored Rome via the metro the next day. Check out was quick and trouble free.\n\nReview 9:\nThe River Palace Hotel in Rome is a lovely hotel and the staff are really lovely. Having said that I would never stay in this hotel again. We had been travelling through Italy for two weeks, staying at six different locations along the way, in magnificent hotels. We ended up in Rome, having stayed in Rome many times before. We stayed in the River Palace Hotel, which has the smallest double bedroom in any hotel we had ever stayed in. We have been travelling for thirty years and this room was unbelieveable. We could not pass each other in the room, we had to move aside if one wanted to get by. We came home with bruises all over our bodies from banging into furniture, and the bathroom is an utter joke. It was claustrophobic. We were on the eighy floor and asked for an upgrade, but they had none. Thank god it was only for two days, I honestly dont think we could have lasted any more. We were delighted to leave the room.\n\nReview 10:\nThis hotel is a block from Piazza del Popolo and a metro stop, so very easy to get around Rome from here. The staff were very friendly and accomodating and recommended a very fun and delicious restaurant very close by! They have a Happy Hour nightly with drink specials and snacks, which was a perfect way to relax after a long day of sightseeing. The rooms were nicely decorated and bathrooms were spacious. I will definitly stay here again next time I'm in Rome!\n\nReview 11:\nWARNING: The hotel overbooked a honeymoon even though it was booked early in the Spring of 2011 and we also reconfirmed the reservation a few weeks before in July and they stated that all was well. The hotel did not communicate and has not replied to any subsequent emails asking them for explanations. There is no excuse for this having happened, so think carefully before you select this property even if the confirm and reconfirm your room. An alternative was given but this was not the hotel and location that we spent many hours selecting.\n\nReview 12:\nRiver Palace is a well located boutique hotel - close to the Piazza del Populo, Metro and easy walking distance to the Spanish steps and great shopping and restaurants. The rooms, though on the smallish side, are roomy enough, very comfortable and well appointed with comfortable beds and nice bathrooms. The staff was incredibly helpful - especially Francesco who went above and beyond to help us secure tickets for a specific time to the Borghese Gallery. Another person on staff was incredibly helpful securing dinner reservations for 10 people. The breakfast is fantastic with so many choices we didn't eat the same thing in 4 days. The bar is also great with free food at happy hour. I highly recommend the River Palace Hotel.\n\nReview 13:\nOur first trip to Rome turned out extremely well, and very much so due to River Palace Hotel, a really nice place we were so lucky to choose! Perfectly located - right in the heart of the city, minutes away by foot from major sights. The interior seemed to be designed to introduce a guest to unique Roman atmosphere - classic-style decor, illuminated ancient bas-reliefs on the walls, blue sky painted on the bedroom ceiling - impressing. The room was clean, cozy, comfortable and in perfect condition. Maybe a little bit dark, due to heavyly curtained windows, but it was fine with us anyway. Plentiful breakfast, with wide selection of dishes and drinks. A pleasant surprise - small compliments (cookies or chocolates) from the hotel left on the bed every evening. The staff was really caring, helpful and cooperative. They promptly helped us well in advance, when we needed a hotel confirmation for visa. We enjoyed the stay and would be happy to return again.\n\nReview 14:\nGood clean hotel, friendly staff and metro around the corner, the standard room which we booked for three nights was tiny. Our room was at the end of a corridor on the third floor, it was roasting (in December!) and to make matter worse the air con was not working. We had to open the windows to ensure the room cools, but in spite of that we did not feel comfortable. One needs to be careful while taking a shower because they were very tiny. The breakfast room was not of an adequate size to cope with the number of guests arriving at the time we were there at the weekend. On an average we had to queue up for approx 25 minutes before we could get a table.\n\nReview 15:\nGreat hotel, close distance to major attractions in Rome. The hotel staff has been wonderful and the breakfast buffet was excellent. Rooms are clean and fresh - we will be back for sure!\n\nReview 16:\nloved it!! great location and food!! wished I could have stayed longer!! upgrade the room you won't regret it.\n\nReview 17:\nI took my teenage daughter on a trip to Europe this summer. Our trip included tours of Paris, Milan, Florence and Rome. Rome and the River Palace Hotel being the last stop on our excursion. We definitely saved the best for last when it came to hotel stays. Our room was elegant, comfortable, clean and full of amenities. The television even had an English option. The buffet breakfast was awesome. Fresh foods and pastries; like smoked salmon, eggs, bacon, sausages, a variety of tarts, canolis and other pastry. Great coffee, they even had champagne for mimosa's. This was much more than a continental breakfast. The hotel had a happy hour every evening with half priced drinks, free snacks and a beautiful, relaxing atmosphere. The staff were extremely friendly and accommodating. We were within a pleasant walking distance of most of the attractions on our list and steps away from the transit system to take in others. We loved beginning and ending our days at this beautiful, relaxing hotel.\n\nReview 18:\nI stayed in the River Palace during a business trip to Rome, with two work colleagues. When we got there we were told that due to a mess up (certainly not caused by us! ), our requested rooms were not available, and we had to stay in \u201csimpler\u201d rooms. Those turned out to be no bigger than 10\u2019 x 6\u2019 with even smaller bathroom! That for the bargain price of \u20ac280. We were told that as they had already paid the travel agency (I guess that means the commission), there was nothing they could do and they could not lower our rates to the standard rate for those rooms, which sounded like one of the worst excuses I have heard for some time. We were told that \u201cwhen\u201d we returned on a future trip we would get an upgrade \u2013 not a chance! Whilst I would say that is not an awful hotel, for \u20ac280 it does not deserve more than one TripAdvisor star.\n\nReview 19:\nif you are even considering staying at this hotel- please be warned! it is so awful that i am writing the review while i am here! this was for our honeymoon and our 1st room was so tiny and dirty and backed up to a busy road with construction and it was after an upgrade- how insulting! after complaining and the manager arguing with me- our 2nd room was just as bad if not worse- the smell and hairs all over the bed and shower made me gag. this is NOT a 4 star hotel- i could say so much more but do not stay here! location was not all that great either!\n\nReview 20:\nWe stayed at this wonderful hotel for 4 nights, in celebration of our silver wedding anniversary. On arrival, we were told that our superior room would not be available until the following day, so we stayed in a classic room that night. It was small, but absolutely beautiful, and the sun flowed in across the roof tops straight onto our bed ( and toilet- fab view!!) We were compensated with 20euros in the bar, and an equally beautiful, but large room the next day! The staff were all so friendly and professional, and the breakfast was the best ever! It was perfectly situated to visit all the historic sites, on foot, as long as you are pretty fit! The Pincio Gardens above the impressive Piazza de Popolo was very restful, and the Icecreams are out of this world! We would highly recommend The River Palace Hotel, and look forward to hopefully returning one day.Also, the driver Allesandro was brilliant- what a passionate, typical italian man!\n\nReview 21:\nWe stayed at this hotel for 4 nights while sightseeing in Rome, it was perfect!\n\nReview 22:\nStayed here for a week on business. The hotel is very finely appointed, with good taste. Staff very friendly, rooms spotlessly clean. Breakfast buffet quite rich. Free wifi in the room. My main gripe, being on business, is that I really value space above all else, and in this case I am afraid the rooms are quite small. I also found the mattress quite hard. Would not hesitate to go back on a holiday trip though, with all the attractions close by, direct access to tram and metro and generally a very nice location.\n\nReview 23:\nWe were extremely satisfied with this hotel. Although the location is not at the very center of town, you can walk to the metro within a few minutes and walking to the centre only takes around 20 minutes. Our room was small but cosy, and we appreciated the little stuff such as a few crunches of chocolate and a note of the weather forecast that were left in our room every day. The breakfast was superb, I still remember the extended choices that were offered on the breakfast buffet. Those helped us prepare little sandwiches as snacks while going through town. The staff were helpful, we had no complaints.\n\nReview 24:\nAfter reading the above reveiw while browsing on trip advisor I could not believe I was reading about the same hotel we stayed at last year. Our experience was totally opposite to the reveiw posted. The staff went out of their way to help us with any thing that we needed, from marking the quickest route to the vatican on the map they provided to informing us of the times the open air opera started. Although the rooms were on the small side, they provided us with everything we required. The heavy drapes were an excellent blackout from the heat of the day. Breakfast was excellent (maybe this persons requirements would be better suited by the macdonalds diner) and as for the size of the lift , maybe its time for them to start a diet. We have no hesitation in recommending the River Palace Hotel and hope to stay there in the near future.\n\nReview 25:\n.. and I even booked the 'superiore' for my wife and I .... and then the internet was supposedly temporarily unavailable for my entire 4 night stay .... only positives were the service and breakfast .. but definately not worth the high price tag\n\nReview 26:\nWe had such a wonderful time in Rome and mostly because of how great this hotel was. The staff were wonderfully helpful, the room was was beyond comfortable and the breakfast served were the best we had all holiday. The location is ideal and close to restaurants and shopping! I will definately recommend this hotel to anyone visiting Rome! We will definately stay with them again!\n\nReview 27:\nThis was my fourth stay at this hotel, the others being before my membership of Tripadvisor. I am a fairly regular visitor to the city, having family there, and have stayed in several different hotels over the years. This, however, far excels the others. I find it hard to fault this hotel - rooms, staff, cleanliness, service, meals, location (just up the road from Piazza del Popolo) - all excellent. Having to exit the lift on the first floor and walk down a corridor to another lift to access the rest of the hotel is something of an irritant, but, like the size of the lift itself, can be attributed to the limited space available in the building. A joy to stay in - highly recommended.\n\nReview 28:\nMy first time ever out of the US and the travel agent booked us in this hotel for the leg of our honeymoon. The shower was the best we experienced in Rome, the bed was the most comfortable, the breakfast was expansive, and the location was very good. While it wasn't centrally located compared to many of the sites, it was across the street from a metro station, around the corner from a tram stop, and a short walk to a bus stop. The desk staff was unbelievably helpful and made our stay very memorable (just don't try to ask about the nearest market, we ended up at Porta Roma, a US style mall). I would recommend this hotel to anyone thinking about staying in Rome and that doesn't mind walking a bit (isn't that what you're in Rome for anyway? ).\n\nReview 29:\nAlthough the rooms are somewhat small, it's Europe and it's to be expected. The breakfast is excellent and the service is very good as well. The price was fair and all in all it was a very good choice. Plenty of restaureants within walking distance. A good choice in Rome.\n\nReview 30:\nMy husband and I just spent a week in Rome and were absolutely delighted with the River Palace Hotel. The location is great. Near the Piazza de Popolo. Metro station is a block away. Twenty-five minute walk to the Colluseum and Vatican. Even less to the Spanish steps, Trevi fountain and graet shopping. We upgraded our room to a deluxe. We had a very comfortable king size bed. The room was not very large, nor was the shower (which is typical for traditional hotels in Italy) but it is well appointed, very clean and traditional. Our window opened up to a quiet street. The breakfast, which we looked forward to every morning was fabulous! Eggs, meats, delicious cheeses, artichokes, pastries, all kinds of juice, fresh fruits (the kiwis and oranges were amazing), yogurts,cereals and breads. The coffee was delicious and cappucino available if we wanted it, at no extra charge. There is happy hour every night when drinks are half price. The bartender is very generous! The staff was incredibly friendly and helpful. We will definitely go back when we return to Rome!\n\nReview 31:\nRight off Piazza del Popolo, this hotel is a hidden gem. It is situated in a good location for walking access to the Vatican and all major sites. Friendly staff and efficient rooms that are elegantly appointed. Great breakfast buffet. Happy hour for guests at half-price. We had a wonderful stay.\n\nReview 32:\nWE stayed here in February 2006. Excellent hotel, centrally located with attentive staff. Walking distance to the central tourist areas, very close to the best shopping in Rome and to the Vatican\n\nReview 33:\nDon't stay in the standard rooms. They are very small. Breakfast & happy hour are awesome. The entire staff is friendly and helpful\n\nReview 34:\nEveryone at the hotel was warm and friendly. Service was outstanding. The hotel itself was a nicely decorated small hotel conveniently located near the Borghese Gardens and the Spanish Steps. There were pleanty of of opportunities for shopping and eating within walking distance of the hotel. Breakfast was included in the daily charge and was excellent.\n\nReview 35:\nMy wife and I celebrated our 55th anniversary at the River Palace Hotel. We booked our stay via the internet based on Trip Advisor positive reviews. The River Palace did not disappoint in any respect. The entire staff starting with our initial greeting from Freddy the door man with the genuine friendly smile and assistance to Sergio, the Concierge (and jack of all trades), who took care of all of our needs via the internet prior to our arrival and then in person, could not have made our stay more enjoyable. It is easy to see why the River Palace is rated in the top 30 of over 1200 hotels in Rome. No where have we ever experienced a more complete and delicious breakfast buffet than at this hotel. Not to be forgotten....this hotel is CLEAN....CLEAN....CLEAN. Yes, the Superior rooms are a little small....BIG DEAL...we didn't go to Rome to lounge around a hotel room all day.\n\nReview 36:\nAwesome Breakfast, Good clean room - small though!! Super friendly staff!! Cheap happy hour cocktails!! Clean, lovely decor, all round fantastic stay!! !\n\nReview 37:\nJust a minute from Piazza del Popolo, River Palace was really near to all major attractions. Buffet breakfast was as good as needed to start a busy day in Rome. Service was outstanding. I would definitely recommend this hotel! Good value for money\n\nReview 38:\nStayed here for 4 days and really enjoyed it. Staff were great, spoke english brilliantly and were always helpful. Rooms were spotless. Location was great -just slightly away from the crowds but less than 10 mins walk from the Spanish steps, Via Condotti, Villa borghese. Would definitely recommend staying there\n\nReview 39:\nI spent a week at the River Palace and found it to be the perfect hotel for a Rome vacation. I did a lot of research on Trip Advisor and Expedia prior to traveling and the reviews were overwhelmingly positive and now I understand why. The location is great as you have easy access to the 3 main streets running north/south. It's quiet and they have great a/c. The service was first class and friendly from the evening turn-down service to advice on site-seeing. The rooms are typically small but manageable and the beds are extremely comfortable with luxurious linens, a very important item when one is out walking for 10-12 hours a day. Showers have great water pressure. The included breakfast was wonderful and nourished us all day and happy hour with hors d'oevres is an added plus. All in all, I would highly recommend the River Palace hotel and look forward to staying there again on my next trip to Rome.\n\nReview 40:\nMy husband and I had a pleasant stay here. The staff was extremely friendly and helpful. The breakfast was amazing. The hotel room, though on the smaller size, which seems to be the norm for hotels in Italy, was quite pleasant. The decor was beautiful, both within the hotel lobby and the room itself. A bonus was the complimentary computer and internet in the lobby. Another bonus, happy hour at the bar- 2 euro's for a full glass of wine. The location was towards the northern end of the major attractions, but very close to great restaurants and shopping. We love to walk, and everything for us was within reasonable walking distance. We'd come to stay here again!\n\nReview 41:\nWe stayed at this hotel for two nights from 12th September before heading off to Perugia. The location was excellent and we managed to see most of the main touristy sites. The hotel has an excellent Bar area and Happy hour was 6-9 which we availed ourselves of before heading out to dinner. The staff were extremely helpful and could not do enough for you . The rooms were excellent, really comfortable and the breakfast was wonderful We hope to return to Rome in the future and would have no hesitation in staying at this hotel again or recommending it to others.\n\nReview 42:\nI just returned to the US from a week long stay at the River Palace and my first thoughts this morning were,\"Where is my buffet breakfast and mimosa.\" The River Palace hotel was very cozy and comfy. I will definitely stay there whenever I return to Rome. The staff was always very nice and respectful. I especially loved the turn down service with expected weather for the following day along with 2 chocolates. Housekeeping was awesome, literally cleaning up after my roommate and I (I stayed in a double room.) Free wifi is available in both the hotel lobby as well as in the rooms. There is also a computer station in the lobby with two desktops that came in handy. I was in Rome on a study abroad trip, and the staff was very welcoming and made their best efforts to accomodate 24 rowdy college students. Its proximity to the Piazza del Popolo is also a major plus. Overall, a very enjoyable stay, and I cannot wait to return.\n\nReview 43:\nWe stayed for 2 nights in November. Great location, could walk everywhere. Staff was very helpful and courteous. Would stay here again.\n\nReview 44:\nWe stayed in this hotel on December 7-11, 2011. The room for 3 was very very small and the temprature in the room was over 30 Celcius Degree even the heating was turned off.\n\nReview 45:\nJust got back from 7 nights in Rome staying at the River Palace. The room was one of the smallest we've had in Europe. That is the only negative thing I can think of to say. Fantastic, friendly, and helpful staff would have made staying in a tent a pleasure! But this wasn't a tent. A combination of them managed to make a reservation for the Uffizi gallery in Florence for us the morning before we'd go. Well appointed throughout and very clean even to the point of a pleasant sent in the elevators! Breakfast was great too with eggs, bacon, and hash brown potatos for those who like this and a terrific selection of bread, fruit, and pastries. Wireless in the public lounge area and wired internet in the rooms. Location was fantastic. Close to all the primary tourist spots of Rome. A very short walk to Popolo piazza and Borghese park. We would definately stay here again!\n\nReview 46:\nHow nice to find such a gem in a city of tourist hotels, some good, some bad and most of them just plain overpriced. We found this hotel to be an ideal tourist base. Well staffed, multi-lingual reception and well prepared rooms together with an excellent breakfast all combined to make our three day stay very enjoyable. A great location 20 minutes (but you will take longer) walk through Piazza del Popolo to the Trevi Fountain via Spanish Steps and on the edge of the Borghese Villa & Gardens. 100 metres from the Metro for Vatican etc. We were four in party and found local taxis inexpensive and very easy for dining or just escaping the crowds and going back to the hotel. The hotel has an unprepossessing exterior and small rooms but, as another correspondent commented, you are in Rome so why spend time in your room, for heavens sake!\n\nReview 47:\nGreat Location, right off of the subway. Very Close to Spanish steps. Delicious breakfast included with fresh pastries and a wide variety of juices, breads, cereals, fruits. Reception was very helpful and honest, made great recommendations. Treated us like celebrity clients - very warm and accomodating. Free internet. Room was nice and bathroom was modern, but very small - too be expected for a large city on a small budget. Lobby area was beautiful.\n\nReview 48:\nThis hotel is within walking distance of all the main sights of Rome, and it is just a couple of minutes walk to the metro station. My only complaint is that the room was very small, but it was clean and had everything we needed, with a very nice bathroom. The air conditioning was brilliant, especially as it was 35 degrees all week! All staff were really friendly and helpful, and they even kept the bar open for us on our first night! Breakfast was also very nice and was available from 6.30am so you can get up really early to see all the sights!! Hotel has two computers in the lobby with internet access which is very handy.\n\nReview 49:\nNice friendly hotel,very clean, in walking distance to all sites. Rooms small but not that it caused a problem, Good happy hour in the bar and excellent breakfast. Staff very friendly and helpful\n\nReview 50:\nA really good hotel for a reasonable price in Rome. In fact I don't think we could've found anywhere better for the money we paid. The finish of the hotel was to a really high standard, the reception staff, concierge, bar staff, in fact nearly all staff we encountered couldn't be more helpful. The turndown service with chocolates and the weather forecast for the next day was a nice touch. The location is excellent. Within minutes of a metro stop and a 10 minute stroll at most to the Spanish Steps. The only downside was that the service at breakfast was a bit hit and miss. However certainly not bad enough to be a major concern and the food was of a good standard. All in all I would definitely recommend this hotel to anyone visiting Rome.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29474, "query_start_index": 29476, "query_end_index": 29476, "truncation_seperator": "... 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{"id": "2514512", "pid": "2514512", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI had the misfortune recently of staying in the St Giles Hotel, I was staying on business and had a single occupancy room reserved for myself. The room was the size of a cupboard with a make shift bathroom, I use the term 'bathroom' lightly as it was infact a toilet cubicle with a shower built in to the wall cavity. The cleanliness of the room was poor and the overall feel of the hotel was tired...........very tired with a strange smell of stale food in the corridors!\n\nReview 2:\nThis is by far THE worst hotel I have stayed at in recent years and served as a reminder of similar experiences when staying in East Bloc country hotels during the communist era. Five nights without a single smile from the sour faced staff. Five nights in one of the smallest room one can imagine.Absolutely zero value for money with the so called breakfast being the ''highlight'' and worse than a school canteen. This is not a hotel but a sleep only factory for those willing to put up with zero service.\n\nReview 3:\nSmall, pokey room, worn furnishings, uncomfortable bed, basin loose, blocked, taking 5 minutes to drain. Shower so small you could hardly move. We did complain and eventually got a slightly better room. Breakfast facilities extremely bad. Dirty crockery & cutlery. People pushing to find a seat. It was more akin to a badly run holiday camp. Leisure complex not part of hotel so there is a fee for using it. I normally do pretty good when booking hotels online, but got this one badly wrong.\n\nReview 4:\nI was able to check in at 12noon, my third floor room was overlooking Tottenham Ct road but was very quiet. Twin Room was fine for myself, very comfortable and spotlessly clean. Good reception team, excellent pool (ymca) below the hotel for \u00a33. The buffet breakfast was superb. Location ideal for the theatre ( i went to see Equus ) a short 5min walk from the hotel. I will certainly book the St Giles again.\n\nReview 5:\nI stayed in this hotel on 15th May 2006. I had a single room which was more like a shoe box, the room was on the 6th floor and the floors were like a rabbit warren. Breakfast was basic to say the least. Would definately NOT stay in this hotel again.\n\nReview 6:\nLocation of the hotel is excellent for theatre and shops the front of the hotel looks quite impressive however it's seriously downhill from there. Room was so tiny we couldn't find anywhere but the bed to open the suitcase. The ensuite was tiny, very dark and dingy with a disgusting shower curtain that had mildew mold on it. The towels were disgusting - they had a terrible smell - could not have been clean. Reception staff were indifferent and clearly couldn't care less about us - I assume they must hear the same complaints all day every day! We had booked 3 nights but left at 8am on day two, I could not have stayed another minute and couldn't wait to get out. We paid \u00a3125 per night booked through booking.com - wouldn't have paid \u00a31.25. Do yourselves a favour and go ANYWHERE ELSE!\n\nReview 7:\nPlease be advised you don't get your money's worth at this Hotel. Rooms are cramped, noisy, poorly cleaned, no hot water, breakfast is poor, no air con, staff are unfriendly. Only thing going for it is the location. I complained about the lack of hot water and cleanliness of the room, and the staff didn't care a hoot. Spend the 50 quid extra and stay somewhere more comfortable. BIG NO NO HOTEL.Luckily I only stayed one night\n\nReview 8:\nExcellent location! Great value for money!! Would of loved a bath instead of a shower!\n\nReview 9:\nI stayed at the St. Giles for seven nights in April of 2007 and although the room was very small, it was clean and the service was outstanding. Staff were polite and quick to attend to my needs. Concierge service was wonderful and the location cannot be better. I highly recommend this hotel to anyone who wants clean rooms, great location and friendly service.\n\nReview 10:\nnice hotel,very clean,good breakfast,good location for shopping,shows etc.staff helpful.\n\nReview 11:\nJust returned from a stay in the St Giles. Can't understand the bad reviews. A great hotel right in the heart of London. Staff very friendly and helpful. Single room small but twin /doubles room fine. Very clean , tea ,coffee ,hairdryer free in room safe. A little noisy if you need to keep the window open. Room warm in summer but ask for a fan. Breakfast great , usual fruit, ham cheese, cereal + bacon eggs etc. Swimming pool and gym also available for just \u00a34 per stay. Would definitely stay here again just steps from the shops and attractions . Great value for city centre.\n\nReview 12:\nMy friends and I stayed here one night so we could enjoy the musical 'Ghost' at the Picadilly Theatre.It was in a very good location for all of the nightlife and for shoppijng the next day! Staff were friendly and we could leave our luggage with the concierge whilst we visited nearby Oxford Street.The rooms were quite small but very clean and comfortable - all you would need for an overnight stop in the heart of London.\n\nReview 13:\nRude, rude, rude! There was no service to speak of at all. The hotel staff was the rudest I have come across in my many years of traveling. I am a budget traveler and have stayed in many hostels and cheap hotels but this takes the biscuit! I had cleaner bedding when sleeping in stilt huts in the Amazon. In fact the walls were thicker there too. After one night of listening to my neighbours enjoying their stay, I decided it was time to leave! That plus the hairs in the bed and bathroom were enough to make me want to go to a YHA! Run, run for the hills.....in fact save your money from not staying in this hotel and you'll be able to take a cab there!\n\nReview 14:\nWas a great hotel for a family with 3 teenagers . Got a big room for the kids and a smaller one for us, and it was great located on 1 st floor. Quiet and great beds. Close to everything in london...shopping..theatre...pub...restaurants. Very helpful staff and the people working at the bar was very friendly. Will absolutly stay here next time we visit london.\n\nReview 15:\nWe booked this hotel for three nights, because my daughter had booked tickets for a show in the West End for us as part of a Christmas present. This hotel is in a prime position in the West End. We where looking for a budget cost hotel. We found the rooms small but very comfortable with good beds, the breakfast was plentiful with good selection of food. We decided to use the hotel for our main meals at night (before going out) and we where not disappointed .This was our first visit to London, we managed two shows and a bit of sight seeing. We will return later in the year to this hotel.\n\nReview 16:\nJust had a three night stay as my daughter was in a nearby hospital for an operation, My Husband and I couldnt find any fault at all, very clean comfortable rooms very good breakfast buffet and friendly helpful staff. The location is very good too with shops and restaurants nearby. We found the hotels Italian restaurant had wonderful food and also found a spaghetti house restaurant a couple of roads away which was brilliant. If we had of been staying as a leisure break it would have been even better but as we were there in a somewhat stressful situation ie:daughters op, then Im glad we stayed at St. Giles !!! !\n\nReview 17:\nHaving read a lot of these reviews after I had booked the hotel I was expecting to see a hotel that was filthy! Infact it was very clean, everybody was very friendly and helpful, there was plenty of choice for breakfast and lifts didn't seem slow to us and we were on the 8th floor. The rooms were hot but they were only somewhere to sleep I wasn't expecting to stay in room all day so that was fine. It was noisy but then again we weren't in the country so what do you expect! It was close to all theatres and they were all within walking distance and the shopping was great. As a family we could not fault this hotel and would certainly go back again. People obviously want 5 star luxury for 3 star price! !\n\nReview 18:\nThis trip was a special treat for my mum, who celebrated her birthday while we where there, and my auntie, who I took as an xmas present for her. As I am a poor student, I couldn't afford to spend in the range of thousands like some people may, this was the cheapest, and my thought was \"we'll be out most of the time, just using the room for sleeping\" this was just a 2 night break. The location couldn't have been better! Someone even complained about the noise on one review! Well you can't have both! You can either have a busy location or peace and quiet. I didn't experience any problems with noise! And had 2 peaceful sleeps! On night 1, we went to see the lion king in the lyceum, that was amazing! The breakfast was nice. I have been to london before, but my mum and auntie hadn't, so I knew what to expect, although they had a full cooked breakfast. The staff All brilliant and willing to help! we where right in the middle of everywhere, and couldn't have got a better deal!\n\nReview 19:\nI stayed here again in November, but only because the hotel had already been booked through an agency. My complaints this time are that there was no hot water in the shower or wash basin and that one of the two intrenet outlets wasn't working. Breakfast was worse than before - still like a canteen, but with half the self-service coffee machines not working. Reception staff are smashing, but I want a decent room, a hot shower and a good breakfast.\n\nReview 20:\nChose this hotel because of its convenient location. Pleasant and helpful staff but room bore absolutely no relation to pictures or description. Just enough room for double bed, only 1 bedside table/light (no central light) and a tv. The additional seating area, for which we paid a premium, was in another small room, with no view of tv. Hanging space not long enough to hang a skirt, let alone anything full length. No mirror over the dressing table so hairdryer not well placed. Safe and fridge useful additions. Almost impossible to sleep due to noise from street and airconditioning unit. Can't comment on food as didn't try any. Very disappointing.\n\nReview 21:\nstayed here for my 21st. rooms basic but it's what you pay for. amazing location. hotel has 700? rooms so little noisey and constant.\n\nReview 22:\nYou can find a much better place to stay than this hotel which is in a great location walking distance from Trafalgar Square and the British Museum, but has TEENY rooms, no curtains with HUGE SPOTLIGHTS all around the hotel which shine right into your room!! We'd never stay here again. Out a bit farther is the Rhodes Hotel Bed and Breakfast near Hyde Park - great deal and includes breakfast, much nicer rooms and esp. nice bathrooms, and much prettier area. Close to Lancaster Gate and Paddington Station tubes.\n\nReview 23:\nWe wanted somewhere central but after booking saw all these other reviews so was obviously quite worried. Sadly the hotel was in keeping with what other people have said. Yes it is brilliantly located and yes you can eat a big breakfast but it does get very busy. I had requested a quiet room but with the room we got it would have been impossible to have slept with the windows open. The shower room was ridiculously small and generally the room was too small to be comfortable in. I think though it would serve as a one night place if you needed somewhere to sleep and were not fussy. I think the saddest thing was the lack of smiles from any of the staff.\n\nReview 24:\nStayed here for one night as a business trip. Reception fine, room tiny and bathroom likewise. Middle of the night I smell tobacco smoke. Could not tell where it came from save for through the airvents. At a loss about it but it was very strong and unpleasant. Made the mistake of eating in the restaurant as it was a corporate do. What a nightmare. I have never eaten such a poor meal. Soup was seriously like water with bits in and the waitress managed to pour it all over my jacket and down my back as she attempted to pass it to another diner!! The rest of the meal was just so awful that I went to bed starving gave breakfast a miss and had a croissant on the run from starbucks. Not a great hotel, adequate at best, dreadful food but in a good location.\n\nReview 25:\nThe hotel is situated near Tottenham Road underground and in a great location for shopping. We stayed for the weekend over the new year and paid a reasonable price. The hotel staff were very friendly and helpful. There were very tolerant and always happy to help. The facilities were great and the leisure complex attached is great value for \u00a35.00. The room we had was comfortable, clean and great for the two of us. We would definitely stay again and a big thank you to the staff for a great weekend.\n\nReview 26:\nWe chose this hotel after searching the internet. It turned out to be an excellent location, close to tube, easy to get to. Staff were very helpful. Rooms are small and there is no air conditioning, but they did supply a fan. We kept the fan on all the time even when we were not there, or it got too hot to sleep. I would stay here again for the locations and friendly staff.\n\nReview 27:\nStayed in the St. Giles for a 3 night city break. Arrived about 2 hours before check in time and our room was ready for us . Excellent location just off Oxford Street. Our room was at the back of the hotel overlooking a small side street, so very little traffic noise. Room a little on the small side for 3 of us, but clean and comfortable for the length of time we stayed in it. Very good breakfast served each morning. Hot and cold buffett. Found staff very helpful especially Concierge. Would definitely stay there again on a return visit to London. Margaret Fletcher Dublin, Ireland\n\nReview 28:\nThis hotel was sadly disappointing, despite its quite central location to the West End. The room was very small and poky, the carpet was dirty. Cooking smells were very intrusive through the open window. The towels were small and very worn. The noise at night was very disruptive from the street below (which I appreciate is not the hotel's fault). The only redeeming feature was the breakfast which was very sastisfying, although as vegetarians, there was a limit to what we could choose from the cooked breakfast. I would not stay there again.\n\nReview 29:\nI have just come back from a stay here and I would say that you get more than what you pay for considering the location and what you want a hotel room for in London. I stayed here for 1 night whilst going to the O2 to see Queen. The hotel was ideal as it was one change on the tube to O2 it takes 30 mins. Next morning you are in the heart of London. Breakfast was OK as much as you can eat and for two northern lads filled us all day. You can leave your bags for free but gave a tip anyway. They allowed us to use the lounge to rest later on as our train did not leave until 9:30pm. Would I recomend this hotel? YES! central London, buffet breakfast and only \u00a3100.00 per night. Yes it is a bit tired but heard very little noise due to thickness of windows. Bathroom was clean but tired. This hotel is all about value for money and location, location ,location. I will stay there again and have no problem taking my wife and 2 children.\n\nReview 30:\nStayed in this hotel for business. Rooms small, breakfast very minimal. Staff unhelpful. The conference facilities were a joke. Small conference rooms, bad lighting and not properly trained staff. A video screen was set up instead of a projector,- making it impossible for the participants to read the power point presentations. Nobody on site were able to handle the equipment or turn it on properly. Conference staff did not show up before 10 minutes before start, no coffee the first day, and no lunch. Apparently a booking mistake had occured placing 60 people in one 35 square meeter room, causing a lack of air. When we asked for a projector we were told that this couldn't be arranged. Conference person also refused to lock up a group room we had ordered even if it was available due to that the booking personnel had made a mistake in setting the time a bit later during the day. Will not ever ever go to this hotel again.\n\nReview 31:\nIt's an adequate hotel. Well situated. Reasonable value.\n\nReview 32:\nThis hotel is so central.Oxford street is on the next street.Tube 1 min away.Stayed here last weekend with my daughter.Staff couldn't have been more helpful.Rooms were spotless,lovely & comfie.Rooms are not huge but this is to be expected in London hotels.Breakfast was buffet syle and was brilliant.Could not ask for any better all round.Higly Recommend this hotel. Tip:if going to a show the Dominion Theatre is literally around the corner (We will rock you) is on there at the moment.We went to see Dirty Dancing....brill....has to be experienced!\n\nReview 33:\nWas taken here by my daughtrer for my christmas and birthday present. What a great hotel, room was good and clean and neat ,breakfast was very good a lot to chose from, We got a day ticket for the tube which was \u00a311.20 for the two of us which we used all day the tubes we frequant . We would love to come back to this hotel again\n\nReview 34:\nSmallest room I have ever seen, The whole hotel has a very clostrophobic feel. All the coridors and rooms had a funny smell. I was meant to be staying there for a special birthday. We paid \u00a3130 for the night but decided not to stay and to go home. Worst Hotel I have everl seen anywhere.\n\nReview 35:\nI haven't even stayed at the hotel but they have treated me completely unreasonable. I booked to stay over today 27-29 July and 20 minutes later I realised I couldn't cancel my previous hotel, despite calling the hotel and talking to the manager they decided to still apply a one night charge, even the web-site I went through Booking.com tried and failed to get them to change their mind. The staff were rude and unhelpful and glad I am not staying there. If that's what they are like before you get to the hotel god knows what they would be like in the place.... Derek W near York\n\nReview 36:\nThe Location is OK, near to the underground. Staff were fine room was small & cold , had no sleep from the noise of the traffic & air conditioning was humming from outside all night. Lifts were a long time to come waited 10 mins for it to arrive.\n\nReview 37:\nMy wife and I just spent a most enjoyable night in the St. Giles. We also were a little worried about some previous comments that were negative, but thought we would take a chance.......... I am glad that we were not put off, we had a De luxe Double, en-suite and were delighted with everything. We were able to check in just after 11.30 a.m. and found the rooms clean tidy and quite o.k. for a London theatre break. Staff friendly and the late night bar not too expensive compared to the pubs around the area. Well done St. Giles..... we would recomend to friends and also use again.\n\nReview 38:\nworst rooms have ever stayed in,small is an understatement,dirty,cold shower and noisy!\n\nReview 39:\nJust returned from a business trip in London, booked St Giles through Hotels.com at \u00a3117 per night - Advise to pay a little more and stay somewhere else- yes it has a great location in the centre of the West End but .. bad service from reception, they lost my reservation and I had to pay again or \"find somewhere else\"!! tiniest bedroom on 7th floor very tired - Ive stayed in better B&B's No hot water or pressure from the shower and on resporting to reception they said nothing to be done about it Overall very poor service and not what I expected for \u00a3117 per night\n\nReview 40:\nThe location of the hotel is excellent and all theatres etc. are within easy reach. The rest of the hotel is basic to poor. The rooms are extremely small (not much like the pictures on the net). They were slightly smelly - the towels were extremely smelly. The bed was vaguely comfortable. The hot water tap in the bathroom did not work at all and any water drained away very slowly. The shower was powerful and quite good. Breakfast was average and the pipes in the drinks machines were dirty so the drinks weren't always fresh. There are vending machines on every even numbered floor but the one on my floor didn't work! The area is generally noisy and the police etc. went screaming passed the hotel day and night. Generally for the price there are much better hotels in London and if it wasn't for the location I wouldn't really have much to say.\n\nReview 41:\nWe stayed at this hotel as it is very close to the British Museum. This and its poximity to Oxford St were its best features. The hotel room was adequate, but the shower room was horrible. The grout between the tiles was mouldy and anyone of above average build would not have been able to use it as it was minute. Reception was a nightmare. We queued for 20 minutes to check in, and then for two further 20 minute periods during our stay when we had queries about our room. (No use ringing reception as no-one answered). Surely they could have arranged things more efficiently. I also resented having to pay extra for the swimming pool, (which was advertised as part of the hotel on its website), for leaving my luggage with the conciege, and for internet access.\n\nReview 42:\nThe location is excellent with easy acces to the underground and plenty of shops, pubs and resturants. Concierge staff was very helpful. Front desk staff struggles with basic English and basic customer service. Room was awful. Zero ventilation. Window opens about 5 cm and drowns the room at all hours with noise from fans and compressors on the roof many floors below. Room was HOT, 5 degrees C outside and 25 degrees inside, with the window opened. Forget about life safety as there are no sprinklers in this highrise building.\n\nReview 43:\nSecond visit to this hotel this year. This time upgraded to one of the executive rooms as it was a special occasion. Again was not dissapointed, room spotless and without a doubt will use this hotel again. For the locasion and price you cannot fault.\n\nReview 44:\nGreat London hotel - smallish rooms but very clean and well equipped for that short stay in the city. The best thing is the amazing location - just minutes away from the underground, Oxford Street, Covent Garden, theatres etc - all easy walking distance - would highly recommend for that reason alone and will definitely stay there again.\n\nReview 45:\nStayed here on friday night had an executive room on 9th floor. Room was very spacious and clean,the bathrrom was lovely and large as was the shower. However room was far to hot an aircon did not seem to be working, called reception twice but no-one ever came to fix it. Breakfast was good in the Japanese restaurant, table service so no queing. Location is excellent. We enjoyed our stay.\n\nReview 46:\nOn the positive side, location was excellent, only a few steps from the Dominion Theatre and Oxford Street and Tottenham Court tube. Short walk to Leicester Square and all many attractions. Breakfast was reasonable although the breakfast room was very busy and difficult to get a table sometimes. We learned to go earlier rather than later. On the negative side we found the room quite small and hot over the warmer months. Quite noisy overnight with roudy people and rubbish collection. The worst experience was the staff at the gym and pool. I wouldnt say it was the worst place we have stayed, it was adequate given the price.\n\nReview 47:\nI like the 2 reviews below was made to stay at this dump while on a training trip with work. My room was small, hot, dirty and smelly!!! The shower was a hole in the wall with very little room to move around in. The breakfast was nothing to write home about! They dont even do toast! What kind of hotel does not serve toast??? and all the cups are dirty, The coffee is cold even though it came straight from the earn! My door didn't lock, the window bearly opened, the walls were so thin you coudl hear the people next door, above and below. Reception staff were very undertrained and ignorant, The bar was overpriced and nearly as dirty as the rooms. I would advise anyone planning on staying here to change their mind and pay a little extra to enjoy their stay. The very sad thing is work have booked us up again here for sheer entertainment (i'm sure)\n\nReview 48:\nWe were on the 9th floor, the room was tiny, but clean, and as we werent in it that much it wasnt a real problem. It was also quiet which I really like whilst away. The buffet breakfast I thoroughly enjoyed and thought was of a high standard. Didnt get info from desk staff re breakfast etc... But managed to find out own way easy enough. This hotel has easy access to lots of transport.\n\nReview 49:\nI had booked a twin room and ended up with the smallest single room I have ever seen, apparently there was no availability even though I had the booking details in front of me. The staff were rude and unhelfpul, not to mention untrained. The check out procedure was an utter nightmare and took around 15 minutes. Another piece of advice... check you credit card / bank statements after you have paid. I was charged twice for the same stay. Apparently this was normal procedure as they take a guarantee from your card.... however a week after checking out the money has still not been refunded into my account even though my bank tells me this is something that can be done instantly. I really recommend to stay away from this hotel.... much more hassle than its worth.\n\nReview 50:\nMy husband & I stayed here during a 36 hour (extended) layover from Heathrow. We just wanted to take some time to explore London and St Giles was the PERFECT place to be for this! We were centrally located to the tube station, within easy walking distance of one of the on/off bus tour stops, and within easy walking to the major Christmas & shopping sites. As for the hotel, don't be scared away by the negative reviews. Check in was easy and quick, the hotel lobby & amenities were nice, and my room was clean. The room was small, but we used it as a crashpad-- obviously don't stay here if you like to lounge about in your hotel room & want to watch television for hours on end. But, if you're looking for a decent safe hotel in a location convenient to theaters, shopping or sightseeing, this is an easy, inexpensive choice to make!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26544, "query_start_index": 26546, "query_end_index": 26546, "truncation_seperator": "... 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{"id": "111530", "pid": "111530", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nEver get into a hotel bed and get someone else's urine on your body? That's what happened to me at this hotel!!!!! Then once I switched rooms, the faucet in my second room would not turn to hot which I did not discover until I had just enough time to take a shower and get ready the next morning. In the end the manager took off all room and valet charges which was nice (and certainly expected) but to have two rooms that were unsatisfactory over a one night stay period leaves me absolutely un-impressed. Also, valet is $26 a day which I found to be outrageous. Most of the higher end hotels that we stay at for business have complimentary valet.\n\nReview 2:\nIn the area to attend the State Fair. Hotel was in an excellent location to access all major freeways as well as shuttle bus to the fair located accross the street. Accomodations were nice, rooms are comfortable and spacious. Workout facility is amazing.\n\nReview 3:\nThe hotel is beautiful, the restaurant is great but customer service is lacking to the point where it ruined my stay. The first night they left me 3 towels, I called and after 2 more calls and 25 minutes had passed a housekeeper came by with more towels. The second night they had left us with only 2 towels and it took an hour and 30 minutes plus 6 phone calls before someone came. The concierge got involved went and personally picked up the towels and gave them to valet attendant to bring to our room. We were part of a chess team and the school had provided them with the tax exemption but we were still charged for it. I spent 30 fruitless minutes with the checkout person trying to explain that but he was incapable of doing simple math, finally I gave up and left. Its a shame that this ruined our experience with the hotel as it is a very aesthethically pleasing hotel and the gym rivals the finest gyms that you can go to.\n\nReview 4:\nI came to the Sheraton Dallas for an academic conference. I was full of anticipation for an excellent week, but then the Sheraton Dallas ruined my life. Instead of checking into a hotel room when I arrived at the hotel, I was greeted by a horde of anime-loving creeps roaming the hotel. I was verbally harassed by the comic book freaks and ignored by the hotel staff. I tried to check in at 11, but my rooms were not ready. I am reasonable so I was willing to wait a little bit for a clean room. It is now almost 6 p.m. and I still do not have a room. Sheraton Dallas is the worst hotel in the world. They have the worst staff, they book conferences they clearly cannot accommodate, and frankly nothing goes right here. If I could choose between this hotel and the firey pits of hell, I would choose the devil lair over this cesspool. I hate this place.\n\nReview 5:\nStayed at this hotel for a convention and it was just \"ok.\" The lobby was nice, but the rooms were really outdated. The bathroom was narrow and the fixtures were from the 70's. The shower pressure and temperature changes when anyone else in the hotel flushed a toilet in a nearby room. The air conditioning in the room was not keeping pace....they have installed one of those motion sensors to shut the thing down when nobody is there....clearly a good idea. Problem is at night, when you are not moving (asleep), it shuts off, so I woke up each night uncomfortable. The bed was great, so was the bedding and pillows. Ordered room service and it took forever (1.5 hours) and was over priced and mediocre at best My advice...lots of other choices in Dallas.\n\nReview 6:\nI arrived here at 10pm on Thanksgiving night and had low expectations due to the holiday. However, was VERY pleasantly surprised to be greeted to great, friendly service. Room service was prompt and delicious to make for a Thanksgiving dinner. The newly renovated rooms were spacious, clean and the bed was incredibly comfortable. Concierge was very helpful the next morning when I checked out and I would definitely recommend this hotel to travelers!\n\nReview 7:\nRoom was clean and quiet. Hotel atmosphere was great and food was very good.. Staff treated us with respect and was very prompt with our service.\n\nReview 8:\nWeight room is a must see, it is equal too if not better than most health clubs. The food at Hotel is a must, I suggest the Chicken Fried Pot Roast! I walked to the Museum area as well as the Aquarium.\n\nReview 9:\nThe pool area was wonerdul. The fitness center was the best that I have seen at any hotel. The rooms were real nice, and the hotel was located in walking distance to a lot thing. What I really liked about the hotel was the pool area. You could go out at night, and just relax by the pool. It had a nice warm breeze at night, that made it so relaxing to be around. I really like how the pool stayed open after 10 pm. No place is perfect and I realize that, but this hotel had much more positve's than negative. It was a great place to sort just get away and relax.\n\nReview 10:\nDo not stay here if you plan to sleep. I called the front desk about people partying in the hall after midnight. After multiple calls , security finally arrived. A man and woman stumbled off the floor, the woman draped herself on the security man and asked who complained . Security actually pointed to my room. I couldn't believe it . I was a woman traveling alone . The partying didn't stop but they also started to slide things under my door. 230, I called desk again . They said they would send head if security but never did. I left the next morning before neighbors woke up. Lot of money for no sleep and no compensation. I guess if you want to party then this is the hotel for you\n\nReview 11:\nI stayed at the Sheraton for A-Kon (an anime convention). The hotel was clean and well staffed. Everyone from the valet driver to the desk clerk to the bellman was friendly and willing to help. My room was spacious, had wonderfully comfy beds and a large bathroom, which was kept well stocked with towels & toiletries. While I had a great time at the con, my time there was greatly enhanced by having a nice room in which to shower and collapse as necessary. I recommend the Sheraton Dallas at 400 N Olive St very highly and look forward to my next opportunity to stay there.\n\nReview 12:\nMy daughter was married in Dallas recently, and many of our family members live out of town, so we needed to find accomadations in the Dallas area for the weekend. We checked on rooms at the Sheraton downtown Dallas and requested information on a block of rooms for out-of -town guest and were given a great rate. The rooms were great!! They were very clean and were larger than most average hotel rooms. The location to down town activities was wonderful. Thanks for a great stay! !\n\nReview 13:\nWas here for a conference. They had the gall to charge me $50 for access to wifi in the conference rooms for 2 days, and if I wanted access in my room, I'd have to pay another wifi charge. Talk about double dipping. Their tech support is horrible and they had me on hold more than 1/2 hour. Toilets didn't work. Room service for a simple snack took over an hour. The conference room didn't even have charges at the tables for laptops. The manager wouldn't waive the wifi charges not even given that my company is a big supporter of this chain. The decor in the hotel is very dated...something out of the late 80s and early 90s. Staff except tech support is eager to please, if not particularly helpful. The gym has modern equipment, but the pool is small. Might feel different if I was here on travel other than business, but do not recommend this hotel for business.\n\nReview 14:\nThis hotel was nice and clean but the prices charged for the extras were ridiculous. I was in town for a large convention and had boxes shipped to me at the hotel. The charges ran up over $500 and I was never told this when checking in. The food in the bar, restaurant and especially room service was terrible and way overpriced. Everyone who worked at the hotel was very nice and friendly and they do have a great \"Green\" program offered to guests who do not need their room cleaned every day.\n\nReview 15:\nStayed on a high floor SPG room. Vry modern & comfortable.\n\nReview 16:\nI was attending a very large science conference... over 6000 teachers registered for the conference. My office made reservations for 27 rooms and one of MY staff made an error with the payment. MATTHEW JONES assisted me for 2 hours applying payment with 4 difference credit cards to fix this issue. He was extrememly professional and even had a few laughs for us to reduce the stress. Hotel should be very proud to have an employee with so much dedication and caring behind their desk.\n\nReview 17:\nThe hotel was very accommodating. The hotel staff was very friendly and went out of their way to help guests with special requests. The confernce rooms were great and the food was excellant. The food in the restraunts was great as well. Very close to to the Dart System. The staff was helpful with directions to shopping and dinning. It was a great conference and a great stay.\n\nReview 18:\nNo trouble at all. The parking garage payment is a little un-conventional and the parking is probably over-priced (I think it wa $19 per 24hrs). But it was quite, clean and professional. The fitness center was really nice and included wiht the room. That is a must for me. I would go back just becuase of the free clean huge modern exercise facilities open 24/7 where you can grab a sweat between meetings.\n\nReview 19:\nIt's hard to imagine who this hotel is aimed at. The only folks I can imagine who would end up here are people who would choose it based on its name. It's not worth it. This isn't a bad place, it just seems like there has to be better value for the money. The room I had was clean, large and had a high enough view. I felt comfortable and my room was quiet enough. The core problem is that I didn't feel like the quality/price ratio was right. Aside from everything from the internet connection to the bar and restaurant being wildly, wildly overpriced, the cost of the room itself suggested a five star stay, but the room was really only about three. The location is nothing special either. Despite being downtown, there is precious little within walking distance. I'll be looking for a better value the next time I am in town.\n\nReview 20:\nStayed at the Dallas Sheraton in June 2010. The accommodations were disappointing. Check in was very lengthy and staff was not knowledgeable of the rooms or Starwood status. I am a Starwood platinum member and usually receive excellent service. I was given a room in the North Tower and the room was extremely noisy due to an elevator malfunction. The noise was like a train going through the room. I called the front desk to ask for another room and was told no other rooms were available. Then I ask if I could check out and move to the Westin next door and to my surprise a room magically became available on the 30th floor. This room was a standard room but was quieter than the other. The bathroom did not have a bath mat, had one bar of soap and one bath towel. I guess they where trying to cut cost! The standard rooms are very small so travel light I would not give this hotel another opportunity for my business.\n\nReview 21:\nThis hotel is huge with guest rooms in three different towers. Stayed in a suite with separate living room and bedroom and large flat screens in each. Excellent bedding. Very quiet and comfortable overall. Breakfast buffet was rather expensive ($16) for not having anything made-to-order. Pleasant and helpful staff. Note that this hotel hosts lots of major conferences and conventions. I have no complaints but for personal ventures in the future probably would prefer something smaller.\n\nReview 22:\nA/C is \"body heat activated\" and weak. Nothing worse than coming back to a hot room in this Texas heat. Skid marks in the toilet, half empty water bottle in the bathroom, gnats flying around the room, no ironing board, ice machine on floor wasn't working. Requested another room. 2nd room same issue with the A/C, extremely weak and shut off if you left the room. Ice machine on floor of the second room also inoperative. My company's awards banquet was held at this hotel and after the banquet went back to a 90 degree room at 1am. Packed up and left with a full refund. I'm all for a \"Green\" hotel room but I place my comfort over that. Kill the A/C all you want but I want full control over it during my stay and I want it to work and work well.\n\nReview 23:\nFront desk service - outstanding Club Room Hostess (and assoc. Host) - both amazing...they made our stay absolutely wonderful!! Concierge - knowledgable and extremely helpful Location is amazing Room met all our needs; however, thermostat didn't work for first two days Conference facilities are really nice; as are the laptop connections, outlets,etc. On-site Sports Bar was so convenient; however, service was really bad On-site Restaurant also really convenient; however (again), service not too great Liked the least...not nearly enough elevators - this is a conference-hosting hotel, but it is not set up to get conference go-ers, in mass, up to their rooms in the early evening...we waited over 30 minutes in line for an elevator...that was absolutely terrible and frustrating\n\nReview 24:\nGuest Services (Lynn Venable) outystanding above and beyond service during entire visit.\n\nReview 25:\nDon't book your convention at this hotel. Thefts and homeless a problem. Can't walk around the area. It is close to the rail line however there was a gang shooting at the train stop right across from the hotel. restaurants and food were bad. Not recommended\n\nReview 26:\nThis is the ultimate hotel for Margarita Ball every year! !\n\nReview 27:\nWe will not be staying at this hotel ever again. First, I was told that there would be parking for guest, then when we discovered the garage closed, we were told to circle around the building to another garage. This garage was also full, and we were assured that we would be allowed to park in the first garage if we presented our room key. Well that certainly did not happen, and after being told rudely that we would just have to find someplace else, we ended up parking 1/2 mile away (would have been nice if we could have at least unloaded our luggage). So I call the front desk when we are in our room, and they assure me we will NOT be charged for parking. You can guess what happened then --- morning receipt shows parking charged against my credit card. When I go downstairs to registration and say we have been overcharged, the clerk argues with me about whether being charged for parking (when you couldn't park) is actually an \"overcharge\". Again rudely informed me that I was using the wrong term. Embassy Suites here we come.\n\nReview 28:\nIts midnight and my walls are shaking from a quincinera party they have booked on 38 th floor. Also a party in a nearby room with pot smoke. Ive called security 4 times. They say these parties go til 2 am sometimes. Ive had to relocate occupants from one of our 6 rooms and was told by bellman they get lots of partiers every weekend. Im going to write tremaine and write reviews to not book your conventions here if you want to be with decent classy people. I have been trying to sleep for 3 hours now as i have to get up at six. Was told by the bellman that people pay a lot of money to party in those suites. Guess their convention biz isnt as lucrative as their pot smoking and quincinera clientele.\n\nReview 29:\nOn our last night in Dallas we stayed at this fine hotel. Located in the middle of Downtown. They to gave us an upgrade when we told of our anniversary. We had a wonderful and modern room which had a recent renovation to the North tower where we were. Our upgrade was to the \u00e2\u20ac\u0153Club\u00e2\u20ac\ufffd level and had complimentary evening cocktails and breakfast in a private meeting are which is common to the Sheraton Chain. The pool area was small and very nice on an outside deck on an elevated floor. This is where we will come next time we are in Dallas for pleasure.\n\nReview 30:\nThe room was very clean and comfortable. Aesthetically, it was extraordinarily pleasing. However, I was incredibly disappointed with all the technical problems. As soon as I checked in, the woman at the desk had trouble with the room key. She also assured me that I didn't need a credit card to check in, but did NOT tell me about that she would charge a deposit. According to the concierge, \"some\" rooms had free internet while others charged $13. Mine was the latter. I also failed to realize that they were charging $4 for a small bottle of water when I assumed it was complimentary. Although I obviously am willing to pay for convenience (as I paid for the $42 to park in their garage), I felt the entire time that I was being tricked into paying charges that I was unaware of. I have yet to get my deposit back so who knows what will be on there!\n\nReview 31:\nI would like to commend one of the Sheraton's employees, James Seion, a doorman, who provided excellent service in helping me with my luggage when checking in and then again when checking out. Besides those services, when I saw him casually passing through the hotel during my stay, he always gave me a friendly greeting. When the monitor on my lap top stopped working, I wanted to find a pawn shop to buy a cheap monitor to use while on the road. The hotel's concierge desk was unable to suggest anything other than a Best Buy or Wal mart, but Mr. Seion told me where to find a pawn shop, and how to get there on the city's light rail system. His directions were completely accurate, and the entire excursion there and back including shopping for the monitor was less than an hour, plus I got to ride on the light rail system which was nice. Mr. Seion saved me probably a hundred dollars by having the right answer to my problem.\n\nReview 32:\nThese people are crooks and do not have common sense! Make a long story short, they made a $200 charge on my credit card for a smoking fee. What?!!! Hello, me and my husband are non smokers. We even advised the front desk that our room smelled like smoke, to which they kept telling us to hold on (were understaffed). We figured it was no big deal and left to our dinner reservation until weeks later saw the charge on our statement. For which, the manager declined to credit it. What do they base themselves on??!! Can they show me proof? Very rude and just waiting to see where they can steal from you. Will never stay at another starwood hotel in my life, and will def tell my enourmous circle of friends and family about this!! !\n\nReview 33:\nI was joining a friend of mine for a cheerleading event. When we first arrived the line was very long but it moved quickly. I wanted to mintion how wonder full the guy that was directing the line (lenord I think his name was) and matthew the one that checked us in. Matthew had the best customer service and even had a joke for us to lighten the mood. If I get the chance I will definately come back! !\n\nReview 34:\nSpending the weekend in Dallas for a convention. Room is spacious, clean and well maintained. The hotel is so large that there are three towers, which make for 3 or more elevator sections - can be confusing. Best part was a waiter in the sports bar called Draft. His name is Ben Daysson and he made sure that we were taken care of - our libations were always full and he was extremely enthusiastic to take care of us. He took the time to make the connection and did an amazing job! So far, he is the best part of this weekend - and it's only Friday night!\n\nReview 35:\nI'm here, and will be here until friday, at a convention. The room is ok, but very cold. The heater does not work. When I arrived, my TV did not work. I called to ask for service. They said it was on its way, never got to my room. I just called for room service, to have dinner in my room.. what will be the waiting time you expect from any hotel? even from a bad hotel? Well, this is worst: 2 hours!!! Of course, I cancelled the order. Good luck if you stay here.\n\nReview 36:\nThis was my first visit to the hotel, I was here for a conference, I stayed there for 3 nights, the room was very clean and there was a young lady by the name Iriabeth Bravo who works in house cleaning her customer service was outstanding. I had a very nice stay, the view was great from the 38th floor, the custome service overall awesome. I would recommand this hotel to everyone. Keep up the great work. Thanks Raquel.\n\nReview 37:\nStaff was attentive and really payed attention to the little things, like asking if i need a hand or just asking how i was today and if there was anything they could do. Front desk was quick and helped me with a room change with no hassel or begruging attitude. These are the reason I stay at Sheratons and Starwood properties. They have consistant and excellent customer service policies and are always willing to go the extra mile for you.\n\nReview 38:\nThis hotel has one of the best banquet and event staffs. The banquet staff are extremely quiet when bringing food in and clearing tables. Not only are they very effecient but are exceptionally gracious and aware of guests needs. The hotel is in a great location close to the light rail as well.\n\nReview 39:\nTow women in Dallas for a wedding with quite a bit of free time. The hotel restaurant provided wonderful service and food twice, even though we were going in as they were closing. Room on the 26th floor was large and very comfortable. The wedding reception on 38th floor was lovely. We received advice from the hotel staff about sights in the downtown area and how to take the city train and enjoyed the JFK Museum, Neiman Marcus, etc..\n\nReview 40:\nWe Got the Hotel at a discount cost we save about 90% of what it cost. This Hotel is mostly for the high class Hotel rate normaly is 299.00 a night were we were staying parking 20.00 a day internet 12.95 day bottle of water in room 4.00 local phone calls .75 per call if you add up all the extras is not cheap.The good thing about the Hotel is that is Clean, Staff was nice even if we complain about the parking they told us they have to pay for parking too. I would stay here if i was rich but im not.\n\nReview 41:\nI visited this hotel for a business trip in the convention area. Rooms were very clean, restrooms clean, oh and the view from our room was very nice. I liked the convention space the staff was very prompt and made everything room smooth during our lunch's and dinner party was very nice. Food during our evening meal was only on the fair side. There was a nice sports bar on premise very nice. Parking fees were a little on the high side so be prepared to pay. Overall a very nice downtown hotel.\n\nReview 42:\nI think that your hotel does it right. The staff is friendly. The rooms are great. Your gym is one of the best that I have seen, and its hours are the best. Your food staff is great. I might see if you can improve the quality of the food in the sports bar, but it is fine for what it is. All-in-all yours is a great venue. I told my wife as much, and she sources meetings for Helms-Briscoe.\n\nReview 43:\nI have been to several Hotels for leisure and conferences but my experience at Sheraton Dallas was an exceptionally positive. I enjoyed an extraordinary service right from my arrival to departure. The valet staff members not only helped with the baggage but their smiles and welcoming attitudes made me feel at home. The courtesy of the person who checked me in (and fortunately she was the one who checked me out too!) was great! She gave me an undivided attention in spite of the large crowd there that day. Her friendliness at the checking out was so positive that I did not hesitate to inform her how positive my experience was. The room was spacious for my comfort and my business. The room service was excellent due to the immediate response given to my need. In fact, my stay in Sheraton Dallas Hotel was so positive that I will remember it as my \"Home away from Home.\" I will definitely return to the place whenever I am in Dallas. Thanks to all the staff who are the mirrors of Sheraton Dallas Hotel! You are all great!! !\n\nReview 44:\nThis hotel looks like a very nice hotel. Look closely and you'll find that the toilets in the rooms are as loud as jet engines. The bathroom wallpaper was hung by a 6 year old and overall the entire staff as been conditioned to be uncaring and indifferent. While there, we had our room charges screwed up and charged to another room. We had TERRIBLE service at their Sports Bar \"Draft\". I won't expand upon this because my disappointment deserves its own space!!! To print boarding passes in their \"Sheraton Link\" is tedious and time consuming. The best advice I can give for this hotel is stay only if it is a screaming deal. If this hotel is NOT at least $20/night cheaper than you next choice, TAKE YOUR NEXT CHOICE!!! !\n\nReview 45:\nMy husband and I stayed at the Sheraton for three nights. I would not go back and I would not recommend them. The hotel\u00e2\u20ac\u2122s elevator and tower system is not laid out in a customer friendly way. It is usually inconvenient to get from one place to the next. Every bank of elevators were in poor condition, they swayed made noises, and gave the riders a general feeling of uneasiness. On our last night at the hotel the elevators for our floor were broken. We had to walk down seven flights of stairs to get to the closest working elevators. We stopped by the concierge\u00e2\u20ac\u2122s desk twice and they had limited knowledge about the city or directions. The people working at the car valet were unfriendly and inattentive. They did not leave the keys in the car so you had to wait for someone to let you in. We ate at two of the hotel restaurants both the food and service was poor. I would not recommend staying here. However if you do you should get the club lounge. The people who work in that area are inviting and friendly. The food and drinks are good.\n\nReview 46:\ni stayed at the dallas sheraton from saturday through tues Feb 7, 2012 for a conference. I was on the 9th floor. The room was lovely - very clean and the bed was incredibly comfortable with plenty of pillows. Each and every time I went in and out of the hotel, whenever i saw ANY staff - they always greeted me and were incredibly polite. The concierge was very helpful and the bellman were wonderful. While i was there, the concierge helped me locate a yoga studion - I managed to go to Uptown Yoga for two classes that were terrific - however it is quite a walk from the hotel - so I drove. All in all a terrific hotel - i would definitely recommend it and if I am ever in town again I would definitely stay here.\n\nReview 47:\nHad a horrible stay at the Sheraton Dallas. The rooms were not clean at all. Dirty bathrobe was left on my bathroom door, hairs were in the bed, mud on the bathroom floor, air-conditioning didn't work, coffee creamers were expired and came out in chunks. When I tried bringing my concerns to the hotel management via email after my stay they blew me off and said there was no record of any of this in the night managers log, essentially blaming me. Forgive me for not calling the night manager. I had just traveled internationally to be there and had not slept in 2 nights. My first thought was not to talk to the manager. Don't even look at this hotel! Not worth it.\n\nReview 48:\nThe facilities of this hotel is great! Be sure that the hotel does not overbook itself for your conference. Also- hotel does not understand what the word BLOCK of rooms means. They will split up your party amoung towers and floors unless you harrass the front desk personnel. This was frustrating with minors.\n\nReview 49:\nThis hotel has too many good things going for it to be this bad: Clean rooms, fantastic gym, proximity to convention space and a very good lobby set-up for the business set. Made it all the more otherworldly when elevators that stopped working Thursday weren't fixed by Sunday; when false fire alarms go off at all hours, including 2 and 4 in the morning; when the concierge sends you to restaurants that are closed, or recommends places that aren't, frankly, that good; when you spend 10 minutes begging someone to let you out of the garage because your room key won't work; when they charge a criminal $15.95 for internet service on top of a $235 nightly rate; and so on, and so on. In a word: Overmatched. At least when the big show comes to town, a la the Super bowl.\n\nReview 50:\nI decided to visit this hotel for the Memorial Day weekend for some R & R. --The air was not working on my floor, and when the maintenance guy arrived on my 3rd night he said they just found out the air had been down for 2 days!! -- No free wifi; parking was $21/night; hard beds --The club lunge was on the other side of the hotel in a separate tower so in order to enjoy the member amenities I'd have to fight through the large crowds downstairs. --The hotel was taken over by a church conference group and the halls, lobby, skybridge, restaurant, front entrance, lounge areas were full of people all the time. Every staff member was overextended and check-in and checkout lines were ridiculous. Not a bell boy to help anyone who was not with the conference. Luggage all over and people standing around....MASS CHAOS for 3 days! It was not relaxing and even when I spoke with the concierge after getting my checked bags she said she felt sorry for me and acknowledge that I probably was not able to get much R&R.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29710, "query_start_index": 29712, "query_end_index": 29712, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 836, 1102, 2046, 2911, 3679, 4142, 4299, 4512, 5087, 5787, 6375, 6871, 7751, 8258, 8329, 8827, 9217, 9636, 10477, 11411, 11912, 12673, 13468, 13569, 13839, 13911, 14962, 15678, 16247, 17111, 18054, 18800, 19215, 19783, 20260, 20694, 21148, 21455, 21904, 22419, 22928, 23331, 24375, 25111, 26171, 26899, 27579, 27901, 28685]}
{"id": "2515443", "pid": "2515443", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe arrived not only for our honeymoon but also for my husbands 40th. The hotel decoration is fab, its just a shame about the service. We had to queue for at least 30 minutes to check in only to find out our room was apparently not booked. The place is just too big to give a good service. We had to call out the engineers at least twice to sort out a problem with our safe, it took at least 3 calls & over an hours wait on the first occasion. I would not stay here again & would recommend that if you want good service you don't either.\n\nReview 2:\nGreat location on the Strip, you are withint walking distance. The rooms are large and luxurious. Wonderful service.\n\nReview 3:\nWe stayed for just one night and we are so glad it was for such a short time! Check-in was smooth as we were early, but later on it was chaos. Our room was dirty (sink and shower were blocked and filled with dirty water) and lacked a security lock. The luggage staff were surly and unhelpful and the valet parking (which often takes 20 mins+ and you can't call down in advance) was quite simply the rudest I have ever come across. To be fair, the manager who we complained to was hugely apologetic and said that this was not 'normal service' for the Venetian.....but our stay was ruined by this time. We had previously stayed at the Trump International a week before and the service was impeccable and the room was luxuriously enormous!\n\nReview 4:\nlong checkin, even longer walking distance to our room, nice size room--but it seemed a bit \"used\", average hotel, at best. Maybe if we'd never stayed at the marriott we would have another opinion.\n\nReview 5:\nReally expected more at $479 a night. Suite not that big. Toilet tissue fixture kept coming out of the wall. Had to go and get our own toilet tissue. Trash can not emptied for three days nor ice bucket emptied. Wedding taken place and on a Saturday night, people, including us, near the Gran Hotel Shops were told to move so pictures could take place. Complained to consierge and was told to fill out comment card. Did so and heard nothing. Tea was to be offered with our room price and all it was tea and not the promised scones. They \"ran out\".\n\nReview 6:\nEverything comes at a price. Tick tack. It's $40 to use the fitness room. Local calls are $1. There is no coffee machine. It appears impressive, but the amenities are worse than a Holiday Inn Select or a Courtyard. The music from the pool was so loud I could hear it in my 20th floor suite. Would not stay there again.\n\nReview 7:\nThe rooms are nice and that is about the only nice thing I can say. Dealers hate novice gamblers, pit boss was rude to us and called us cheap, and the concierge lost our car reservations to take us to the airport. We spent most of our time gambling at other casinos during our stay.\n\nReview 8:\ni got the penthouse which was great. went to the pool and a young kid who was the manger pushing a towel cart RAMS into me. Gives me a huge laceration on my ankle...doesnt apologive or offer first aid. just points me to go find a lifeguard who has bandaids. All the while my ankle is gushing BLOOD everywhere. Staff is poorly trained on customer srvice and lack of experience. They're hiring young kids to run the pool area who only care about looking cool and being able to work in a \"PARTY\" enviornment. Save your money and stay somewhere else. I use to love this place but now its trash. Its the next Circus circus hotel.\n\nReview 9:\nOur room was not clean when we checked in and was only cleaned once during our stay. We had to call housekeeping to get the room cleaned the one time. The concierge failed to make the reservations we had requested 2 weeks prior to arriving. We were asked if we were coming for a special occasion, which we were, and nothing was done differently. The service was unfriendly and for the price we paid, $360/night, we felt robbed!\n\nReview 10:\nAll of my jewelry was taken (removed) by the housekeeper while my husband and I were both in our room! The worse part is how slowly the hotel responded to our crisis. Because their new tower rooms in the Palazzo were so new, the communications amongst security managers was negeligible, we felt. We had to call the Las Vegas Police Dept. on our own to report the crime. As to date, nothing has been recovered nor has any compensation been offered by this hotel. I lost both my mother's and great grandmother's diamond rings and are heartsick. This may be a beautiful new hotel, but it is not a safe hotel, sadly.\n\nReview 11:\nJuly 1, 2007. We stayed at the Venetian about five years ago, and it was wonderful. Looked forward to having a suite once again. Check-in was endless, and the furnishings looked worn. We overlooked the top of a parking garage. When turning down our bed for the night, I was met with a great view of a bare blue mattress. They had thrown a few sheets on top of a very used looking mattress pad which covered just the middle of the mattress. Six inches of mattress showed at the top. The sheets were frayed. It took an hour and three calls to get housekeeping up to fix the bed. All this for $400.00. Don't go.\n\nReview 12:\nDON'T STAY HERE!!! We were robbed and the hotel did nothing. The door to our $400/night suite was kicked in and they STOLE EVERYTHING that was not in the safe....clothes, rental car keys, laptop computer, jewelry, gifts, ....everything! HOTEL ACTED LIKE WE DID IT.....TREATED US LIKE THE CRIMINALS..... We travel extensively and go to Vegas 2 to 3 times per year and have never been treated so poorly anywhere in the world!! WORST SERVICE ANYWHERE!! They gave us no help (I even had to take a cab at my own expense to the police department to report the crime, since my rental car keys were stolen and the hotel would not even give me a ride!!!) Moved us to another UNSAFE ROOM - SECURITY EVEN SAID quote \"Anyone can kick these doors in\"!!! Managers refused to talk to us, told us to \"go home and we wil call you\"!! RUDE AND LYING EMPLOYEES!! WORST PROPERTY IN VEGAS...If you stay here....BEWARE\n\nReview 13:\nThe rooms are large if you are in a Bella suite and the bathroom is beautiful but that is where the luxury stops. Our suite had ancient saggy beds and a stained sofa with stains on the carpet. The pools are ok and the canyon spa is wonderful so my advise - come to the spa but stay somewhere else if you want that luxury get way feel.\n\nReview 14:\nWe stayed here for 3 nights in a 'luxury view' room as part of our 18 day fly-drive holiday. This was our first visit to Vegas and to begin with we wondered if we would like it. But, once we had adjusted to the sheer size and scale of the place we were hooked! Be prepared to get lost within the hotel to start with - but what a place to get lost! There are so many shops, restaurants and attractions all within a most unusual setting. 'St Marks Square' for example is just amazing. Yes, you will get charged a daily resort fee, if you move anything within the mini bar you will be charged too and the snacks in the room are expensive. But, we accepted this as part of the deal and just enjoyed the whole experience. And when each day of Vegas sightseeing was over - we returned to our luxurious room, which was clean and had reliable quiet air conditioning, to a really comfortable bed from which I could draw the curtains using the remote control! wow!\n\nReview 15:\nWent away w/ my husband and met another couple in Vegas. This hotel was amazing. The rooms, location and service were perfect!\n\nReview 16:\nThis hotel was lovely. The beds are plush and extremely comfortable. You might think it's pricy but for the way the room looks, many other places would charge more. Great price! Great value! This hotel has everything you need for sure!\n\nReview 17:\nStayed 6/8 -6/11. This was our 2nd stay at the Venetian. We were booked into the Venetian tower but was placed in the Venezia tower with Queen beds as there were no king beds available due to very late arrival. Asked to be moved the next day and was told should not be a problem but would be in Venetian tower, when changing rooms asked for a view of the Venezia pools, received a nice room with requested view, in the Venezia tower, really enjoyed the Hot tubs (open 24 hrs) and heated pool in the morning, also has unheated pool. All staff was helpfull and friendly. Looking forward to the next time we can stay at this great resort !\n\nReview 18:\nAwful, Awful, Awful, the Venetian Hotel is just Awful. At check in they had me at a higher rate. When I disputed showing them the paperwork I had, they reluctantly gave me my rate. At 1:00 AM the first night for some reason Housekeeping entered my room and woke me up. When I call the front desk they argued with me that I must have ordered something. At 3:30 Am that night a loud speaker sounded in my room testing the safty alarms. The place is dirty and the carpets are stained. The toilet paper holder fell off the wall. I get the feeling that at every turn the Venetian is trying to get an extra buck from you. I go to Vegas about five times a year. There are so many great hotels. Why would anyone bother with the\n\nReview 19:\nWith the exception of the suites, this hotel is lovely. However, for six afternoons, we were blasted with rock music from the pool area - and our suite was on the 10th floor! Even in the 1100 sq ft Rialto View, there isn't a dresser to put your clothes into, but there was a dust covered console which had the door broken off. The glasses were turned upside down, but all of them - even the wine glasses were grimey. There was significant staining on the carpet. Lightbulbs had been removed from their sockets and some blew while we were there. Despite asking, none were replaced, so the suite is quite dark. No - the hotel was NOT worth the money. Yes they have a fitness center - for a high price.\n\nReview 20:\nWe stayed at the Venetian in October 2011 for the Halloween weekend. The room was really nice, big and comfy, but very loud (you could here everything which was going on outside your room) and the safe as well as the TV in the bathroom were not working properly. The staff knew about it, but never minded to fix it. The hotel is nice, but don't expect any service of any kind, because they will simply not provide it! We paid USD 300 per night and that was way too much for what we got.\n\nReview 21:\nI've already stayed at the venetian 2 years ago while on a business travel, this time I came back to the venetian with my girlfriend and it was as expected a great experience for both of us, friendly staff, overall GREAT service, the rooms are amazing.\n\nReview 22:\nComplete luxury best hotel in Las Vegas. Romantic & Exciting. Will certainly return ASAP.\n\nReview 23:\nFantastic hotel - well located towards the top of The Strip. Check in was easy after slinging the car in their car park. We were given a package of goodies on arrival which included $50 worth of gaming tokens and a bottle of whatever we wanted up to $30 in the sister hotel - Palazzo. The room was simply awesome - THREE plasma screens! One in the bedroom area, one in the living room and one in the bathroom.........and this wa a standard room!! Views over the strip were fantastic. Service probably isn't quite so one on one as you'd get in smaller boutique hotels, but that's been very critical. All in all it really is a great hotel.\n\nReview 24:\nWe spent three days in a Bella Venezia suite at the Venetian and found the room and public spaces to be splendid, with generous dimensions and beautiful finishes (though some might find the design slightly old-fashioned and overwrought). But the service was mediocre at best, possibly a result of staff reductions made necessary by the recession: We had to wait in a long line for check-in; every call to the front desk involved at least ten minutes on hold; we got little help navigating through the labyrinthine complex (which had grossly inadequate signage). The employees we dealt with were very helpful and competent; there just weren't enough of them.\n\nReview 25:\nThis used to be a beautiful hotel. Those days are gone. Rooms are worn, tired, dirty, malfunctioning. Casino is dated, boring. Restaurants are still good though but this is my last of many stays here. Food crumbs on the suite floor. 2rooms with no hot water. Room decor is literally ragged. Go to the Wynn.\n\nReview 26:\nThe only odd part was the heavy floral scent as you walked in the door, it was a bit overwhelming. Once a couple of days went by, we didn't notice it any more though. The hotel rooms were wondreful, the decor stunning, the facilities left us wanting for nothing. I would stay again any time.\n\nReview 27:\nThe Venetian would have looked impressive in its heyday but is now way past time for a refurbishment. The rooms look impressive from the door but as soon as you get close up you find carpet worn through to the threads, stains all over the furniture fabrics, broken drawers and cabinet doors. The service is similarly broken - a request for a no-smoking room was ignored. A tub of \"mini Snickers\" in the minibar that I opened had a \"Best Before\" date of 31/01/2011 - this was during a stay five months later in June. On complaining, I was told that all minibar charges would be refunded but on check-out I had to remind the agent to do this. The ubiquitous Resort Fee also demonstrates a money-grabbing attitude that does the establishment no credit. All in all, if you are going to Las Vegas and looking for a typical high quality experience, don't waste your time or money going to the Venetian - there are far nicer places to stay in a city of huge choice for hotel rooms.\n\nReview 28:\nLoved the rooms for the 4 nights on our third stay with a group of 20 business friends and the spa was wonderful but DON,T Don't gamble in the casino. Our friend ended up in the hospital and they moved out his wifes cloth after arrangements were made for her to stay, after phone calls and tears she was able to get it straightened out.\n\nReview 29:\nWe stayed for 2 nights in the older section on Dec. 26 and 27. Big Mistake! The room needs major renovations, especially the carpeting and bed. The carpet looked filthy, (dirty and worn), and the bed was too bouncy. The bathroom was the best part of the room. Why only upkeep part of the room? We did a lot of research before deciding on the Venetian, and was dissappointed. We travel often, and have stayed at many higher class hotels. We expected more from a hotel with such a reputation, and great reviews from others users. Where did the other users find rates of $129 for the Venezia Tower? We paid over $300 for our two nights in our drabby room. Maybe we should have made sure that we got a room in the Venezia Tower. We would not recommend anyone we know to stay in the older section.\n\nReview 30:\nThis hotel is fabulous! Very luxurious and nice! Immaculate; clean! Lots to offer; you really don't have to leave to do anything unless you just want to. The suites are roomy and fabulous! A must book; trust me, book this! It will met or exceed your expectations!\n\nReview 31:\nMy husband and I chose the Venetian, because it was so highly acclaimed. The room was awful, it smelled funny, and the cleanliness was way below what we are used to. Spots of stuff on all glass surfaces, scrapes and gashes in the walls, furniture in bad repair...you name it...there was NO ATTENTION TO DETAIL here. The casino's coctail servers kept screwing up my drinks, I never got what I asked for. We had a view of absolutely nothing, right accross from more Venetian rooms. I had a spa treatment and it was very sub-standard...again DETAILS overlooked. I would not consider EVER staying at the Venetian again. I feel ripped off!\n\nReview 32:\nSpent 2 day at the Venetian in Las Vegas ,no need to go out, all your neds are met within the resort! The rooms are all large suites, which was convenient for us as we were meeting US friends there; we were able to sit comfortably in the lounge area, which is tastefully furnished, rather than have to meet in bars all the time! Good choice of restaurants throughout the resort. Of course, lovers of real Italy will find the extravagant murals and ceiling paintings in the public areas somewhat tacky, but remember that most american people will never have the chance to travel to Italy... A very enjoyable stay, among the best places to be in Las Vegas at the moment. Check rates through through a british agent to obtain best value.\n\nReview 33:\nWe stayed here from Dec 19th thru the 23rd and it was the best hotel we've ever stayed at! The suites are huge and opulent. The hotel staff courteous and efficient. We had a great experience and I would definately recommend it to anyone visitng Las Vegas.\n\nReview 34:\nThe Venetian Hotel and Casino which is a mini replica of the real Venice is breath taking at first. Our rooms were spacious and light with a nice view of the mountains. However, our room had not been cleaned when we were put in there, we found pubic hair in the bath tub, opened bottles of shampoo and other people's hair ties in the bath room. After three calls and five hours later the problem was finally resolved. Needless to say we slept in our clothes for fear they had not changed the bed either. They did offer us 75 dollars off of room service but never applied it to the bill when we left. The room service is mediocre at best and it takes hours for them to remove the plates. The casino and other restuarants were nice. We ate at Pinot and had wonderful food and a wonderful server named Bill, who made the night well worth it.\n\nReview 35:\nI loved every minute at the Venetian! It was amazing!!! The suite was spectacular, all marble, bathrobes, everything you could need. It was the best hotel out of the 4 that I stayed at in Vegas. I guess that it did not help that we got engaged the night that we stayed there. :) It was an amazing experience. The shops were my favourite part. The way that the ceilings were decorated, I did feel like I was back at the Vatican. I recommend everyone to at least stop by when in Vegas.\n\nReview 36:\nStayed for 4 nights in September. We were excited to go but slightly hesitant secondary to some reviews about room views/smeels, the resort being too big, etc. We carefully handed the check in person $20 and asked for an upgrade. She said the upgrade would be to a strip view room that had recently been redone (normally $85 a night extra) for no extra charge. The room was INSANE. One of the best we have ever stayed in. 3 flat screen tv's, comfortable bed, great bathroom, great view, clean, etc, etc. The resort was just as nice. As for the comments this place is too big, well..it is a resort and it is huge. If you want a close homey feeling do not stay here, or better yet do not go to Vegas. The shops were awesome, but expensive. The restaurants were awesome, but expensive. The casino was great. The poker room is very nice but not a wide variety of games. The sports book is more than adequate. Phantom was unbelievable. Just incredible. Overall, if you could get a reasonable rate to stay here, do it. We would absolutely stay again. Easily one of the best in Vegas.\n\nReview 37:\nJust spent three nights at the Venetian. Excellent service and beautiful accommadations. Felt very secure in this huge hotel. Very clean and the staff were super friendly and very helpful. We will go back.\n\nReview 38:\nBeautiful! No coffee maker & no associated hotel gym. For the athletic type, gym/spa passes are $40 per day.\n\nReview 39:\nFirst time staying at the Venetian - was blown away by the suite. I was also pleased with the food, service, and especially the casino. Great place to stay. Won't go back to the Mirage - couldn't believe how dingy it looked compared to the Venetian.\n\nReview 40:\nWe love the venetian, everytime we go to Las Vegas, which is twice a year at least! We prefer to stay here, we always get offers (free staying) from different hotels, but we love and prefer to stay here. The Venetian location is just perfect!! it is in the middle of the strip, so you have acces to almost everything with a litlle walk. This is a beautiful property in everyway!! Don't let other people bad experience influence you when you make your decision whether you should stay here or not! I am sure The Venetian took care of them!!! If you are coming to Vegas, check prices from everywhere, airlines always have packages with hotels and they are very good, internet special or just add your email address in their website and they wil send you specials. I saw some people think this property is a bit pricey, but believe me it is worth it!! !\n\nReview 41:\nI have stayed at the Venetian 3-4 times in the last few years, and I used to love it. But now, the clientele (in general) attracted to this hotel and casino are trashy. In the casino, there were groups of drunks in their swimsuits or cover-ups. I saw lots of thugs and scuzzy people. It has changed over the years. So, although the location is great, I will be staying somewhere else next time.\n\nReview 42:\nWe have stayed in a lot of different rooms at both the Venetian and the Palazzo and the rooms are pretty much the same, unless you get some kind of upgrade. The rooms on the strip are good, or rooms with a view of the Wynn golf course are also good. Just make sure you are up high enough to get a good view. Concierge level in the Palazzo are the way to go if you can get it, as continental breakfast and evening drinks are complimentary. The rooms at the Venetian are showing a little wear but crews were doing paint touch up in the common areas while we were there, and the rooms are still better than most!\n\nReview 43:\nThe Venetian is a star on the Strip. Big, beautiful rooms and exceptional service. Stay in the Venezia Tower. Check in is fast and efficient. The rooms are exquisite with comfortable beds. Turndown service with Belgian chocolates is a plus. I recommend it without reservation.\n\nReview 44:\nthis is a special place ,we had a suite very well presented and kept clean.the position is in the middle of the strip and is good for getting up and down.the only downside the front desk made a mistake with my credit card details and for a short time i was made to feel like a criminal--their fault --said sorry but that was it untill i checked out and then was offered a $25 bearkfast offer. Other than everyone we met was friendly and helpfull. The pool was closed whilst we were there no option offered. When you add inthe resort fee and tax it adds at least +30% to the bil so be warned.\n\nReview 45:\nIf you like ill fitting sheets, scratchy towels, lost drunks roaming the halls because no one can find their room (even those who arent drunk cant find their room..the place is a MAZE! ), dark rooms with half the light bulbs burnt out, you will LOVE this place...those of us who enjoy properly fitted sheets that don't shift in the middle of the night, resulting in waking up to feel the bare mattress (GROSS! ), luxurious towels that dont take off the first layer of skin, and a place that isnt teeming with drunk kids stumbling the halls should stay somewhere like the Wynn. $9 for a bottled water at the pool is ridiculous...but its either that or a $12 pina colada. I went with the $12 pina colada and Im pretty sure they left out the alcohol. Do yourself a favor, don't stay here.\n\nReview 46:\nI stayed at the Venetian Nov 24th-28 room 4-604 in the Venezia tower. Having traveled to Las Vegas several times on business, I was very familiar with the strip and where to stay. Whats great about the Venetian is that its centrally located and the service is just unbelievable. The only negative, but this is true to all hotels in Vegas is that you will be walking alot, so bring comfortable shoes.\n\nReview 47:\nWe stayed at the Venitian with our friends from Europe in November 2006. We payed the full rate, which we usually do when using Platinum Amex and we usually get upgraded or at least get the best rooms and service. Not the case here. It seems like the focus was on getting the masses in and out. The room was not on a high floor as we requested and it had a view of the next hotel and the roof. Also, the room was not clean, lights didnt work, the staff at the front desk were not helpful. The spa was also not what we expected; lousy service and not what was represented. I wrote letters to both the hotel and to AMEX Platinum travel expressing our displeasure. We will never stay here again.\n\nReview 48:\nWhat a let down. When you walk into the Venetian it is breathtaking. When we walked into our room we were highly disappointed. We had one of the large King Suites. The large two door entry onto the large marble entry into your room is truly impressive. But then we walked into the large masterbath, and the wallpaper was peeling from the wall. The pocketdoor into the water closet was jammed and it took both of us to pull it in even halfway closed. The living room had once lovely furniture that was now frayed and worn. One of the curtains was stuck so that you could not pull it back for our Strip View, which we paid extra for. Why was this room even available for rent? Housekeeping had to see the problems with it. We will never stay there again. Oh and the Casino was smokey..,yuck. Other Casinos do a lot better job of keeping the smoke out of their Casinos. The one good thing was the restaurants, they were all fabulous.\n\nReview 49:\nit is a complet destinaton in itself. a must see at las vegas! st. marks square and shopping excellent. no coffee maker/hair dryer/shower cap in the room. casino area and not attractive,corridors are dull. free live entertainent needs variety.free breakfast a great disapointent-better not to offer it.\n\nReview 50:\nThe Venetian Never fails to deliver. The hotel and staff are most gracious and friendly. They attend to your every need. It is clean and inviting and the rooms are magnificent. If only they would \"loosen\" their slot machines, it would be perfect!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26155, "query_start_index": 26157, "query_end_index": 26157, "truncation_seperator": "... 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{"id": "234752", "pid": "234752", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhat can i say - for $350 a night you would expect better service. I was a woman traveling alone with several bags and all they did was hand me my key and say - \"elevators to the left\". No offer to help with bags. The room was clean and neat but overall service was bad or mediocre. The restaurant was so-so. And beyond medium food, all the waiter did was mention several times what time they closed. So, if you check in late, be sure to eat dinner someplace else. The views were good for sure. For better service - much better service - stay at XV Beacon and the food at the Fed will give you dreams for weeks afterwards.\n\nReview 2:\nI have stayed in many Boston Hotels and recently stayed at the Nine Zero twice. Pros: Centrally located, Excellent and courteous Staff (I had good experiences with all, including front desk, valets, housekeeping and room service), good restaurant and bar in hotel, free wine hour each evening, free WiFi, comfortable beds. Cons: Rooms are a bit small and high priced (but much in mid-town Boston is, too), furniture is old, TVs are old with poor speakers and color adjustment (in both recent stays my TV speaker was cracked causing a \"lisp\" sound), the robes and lingerie provided in the closet seemed strange (leopard or cheetah patterned boxers and camisoles). Suggestion to Management - Upgrade the rooms. Do what it takes to keep your staff happy, they are wonderful.\n\nReview 3:\nStayed here Easter weekend to attend the Celtics and Red Sox games, and there were tons of dogs, it was very noisy. Then, the room next to us had an extremely loud, out of control party until 3am - it was unbelievable. We had to call security 3 times, which I have never done before. I'm only 30 and like to party, but this was unbelievable it was impossible to sleep. I cannot believe the hotel staff was so unable to control the loud music, excessive drinking, and noise. The guests should have been thrown out. It was only when I informed the hotel staff that my next call was to the police, that they actually addressed the situation. We were not offered a room discount or anything. I was very disappointed. The location of the hotel is great, and the amenities are nice, but it was being managed very poorly when we were there.\n\nReview 4:\nNo complaints which is unusual for me. The room was good sized and we upgraded to a higher floor with a view. (lower floors can look over an alley way). Nice service. There is a rocking bar with fun cocktails that should be tried. The mini bar is odd (see picture) - everything is full-sized! Big old half-gallon of mixers - enough for a party of 40. nothing smaller. Everything is for sale in the room. The toiletries (yes, there is a takeaway tote stored under the sink you can buy for $90++), the bathrobe (that's a given) and the pajamas neatly hung in the closet.\n\nReview 5:\nFrom what I remember, this was a really nice hotel. The beers in Boston flow rather smoothly, so I do not remember much about that night, but checkin was great, room was nice when we got there, and service was good. I book through some sight called skoosh.com or something(was leary at first) at a rate of $210/night, so that worked out well. Nothing bad to say here, you will enjoy it.\n\nReview 6:\nLoved this hotel! Ben took our bags to our room - the 19th floor! View of the common was great, could see across Charles River and beyond. Staff all great (especially Ben.) Disappointed that restaurant KO Prime was not open two of the three nights we were there, but Ben (yes, Ben again) recommended Moooo at XV Beacon. Wonderful beyond description. Will seek out a Kimpton again, also stayed at the Argonaut in San Francisco - different but same quality.\n\nReview 7:\nFrom the lobby to the hallways to the rooms this hotel is excellent. I am truly in love with Kimpton Hotels after my stay at Nine Zero. Our room was on 12th floor and had a great view. IT was my friends B-day and we were presented with a B-day card, Champagne, Choc Strawberries and cheese and crackers.The rooms are intimate, sexy, and trendy with a boldness. Service is top notch. Never saw a housekeeper, but all towels and toiletries were replenished daily. I am a very picky person when I travel and had no complaints at all> Thomas at the front desk is a gem. I will be sure to send him a thank you card as soon as I find the time. If you are looking for a beautiful hotel, great service, great location to all of Boston then this is your hotel. Please don't pass this great stay up!!! SN: Shower and bed comfort to die for!!!!!!!!!!!!!!!!!!!!!!!!!!! !\n\nReview 8:\nAn average 4 star hotel, good location, but definitely nothing special. Rooms are small. Stayed in a \"fantastic\" room but had to call to make sure it wasn't the \"intimate\" room. Bathrooms have one sink and no seperate shower/bath. Pretty average. No cups were provided in the bathrrom and the honor bar contained an open bottle probably from the last guest. Fitness room is small with likely second or third hand old machines. They do provide complimentary passes to the Bally's 3 blocks away but make sure to bring a lock or you have to buy one. I wouldn't recommend the hotel if you're someone who wants to workout during the stay. Had problems with the wireless internet. It never worked! Service was overall fine.\n\nReview 9:\nThe hotel is in a good location, but we got a very good price with Hotwire and the room wasn't very good. It was very little and we were given a room for physically handicapped. We ordered room service and the food terrible and expensive. The room was pre-payed but the moment we got they they charged more than 200\u00e2\u201a\u00ac to my credit card, \"just in case\"\n\nReview 10:\nThis is a lovely hotel right on the Freedom Trail in Boston. It was the second Kimpton property we stayed in during our stay in the USA and we would definitely stay in these hotels again as all experiences were very positive. There was a mix up on arrival as they said they didn't have our booking for the two rooms. I had paperwork with me confirming the bookings and once it was sorted out they couldn't be more helpful. The room was excellent - overlooking the Granary Burial Ground over the road. The restaurant was expensive and very noisy. We decided to eat out on the second night and the concierge recommended an excellent Italian restaurant in walking distance. We would definitely recommend this hotel.\n\nReview 11:\nI've stayed at Kimpton hotels in Boston, NY, and Washington DC on business and have found them VERY business friendly. Unfortunately, I can't say the same for family travel. For the second time in the past year, I've had problems booking a Kimpton room because apparently my family of five is too big. I tried to book a six night stay only to be told that all the rooms are rated for 4 people or less. I don't really buy that this is a Fire Marshall issue as was explained to me on my previous attempt last year as I have stayed at similar sized hotels in Boston and NYC with my apparently enormous family without any problems. The location is great, the hotel is clean, but I can't stay with my wife, a 9 year old, 5 year old, and infant. I think I'd rather earn points elsewhere when I'm traveling on business so that my mega-family and I can enjoy a free night out every now and then.\n\nReview 12:\nWe enjoyed our stay so much we decided to write a review. The hotel is in a great location--steps to the Common and the T. Plus, the hotel is entirely new. Our room faced another building which was very dull...but oh well it didn't matter as the staff was so great. Everyone talks about a nice staff, but this place was really great. Plus, a nice 'wine tasting' hour. It's a neat place. Thanks Nine Zero--we will definitely be back.\n\nReview 13:\nWe stayed at the the Nine Zero last weekend, beautiful rooms, wonderful comfortable beds, excellent position, staff - nearly all very pleasant and helpful but just a couple of irritating things. No coffee/tea facilities in rooms and $10 a day for internet access for standard guests. OK I know I'm a Brit, but waking up in the morning and having to go in search of a hot drink - not good! If the bookstore down the street can offer free Wifi why can't Kimpton? These are small things which would be standard in any good UK hotel, not expensive to provide but a real inconvenience for guests when they're not readily available. So come on Kimpton let's make it a 10/10 instead of an 8\n\nReview 14:\nFirst hotel on our trip to New England. Very good. Fairly standard room for a city centre hotel (i.e. basic, relatively small, but clean and functional) and within easy walking distance of many city sights such as Quincy Market and the main Tourist Information office. Would not hesitate to stay at this hotel again\n\nReview 15:\nI loved Boston!! !...but this hotel was horrible! My husband and I arrived at the hotel around 1:45 pm, of course the room wasn't ready, but to make matters worse, they sent us on a wild goose chase..no joke! We figured we had just enough time catch the last tour of the Sam Adams brewery. We would have made it to the tour if the concierge didn't send us on a 3 mile hike to the wrong place. Apon returning to the hotel and telling where the brewery wasn't located they gave us the keys to a room the maid was still cleaning. The front desk has little to no customer service; I called a few times for phone #'s and given the wrong #\u00e2\u20ac\u2122s. They had no clue how to set up transportation back to the airport, they told me that they could call to set it up, but it would be at least 20 minutes before he could find time to get to it. Thankfully this was our last night there!\n\nReview 16:\nNine Zero was the second hotel in the Kimpton chain in which we've stayed and we will always look for Kimpton hotels in future! Well located, modern, trendy, funky but without \"\u00c3\u00a4ttitude\" sums up the Kimpton philosophy. The decor at Nine Zero is super trendy, the rooms superbly finished and large, a bed that is so comfortable and a great bathroom all adds up to a perfect stay. The staff are friendly and helpful without any \"plastic falseness\" and really make you feel welcome. We elected to have a room with a view on a higher floor and it was well worth it. I cannot fault this hotel!\n\nReview 17:\nStayed at hotel on 5/3/08, based on reading great reviews, and was extremely disappointed with the accommodations & amenities. There is virtually no lobby / reception area\u00e2\u20ac\u00a6the parking valet is difficult to access, and there are only 2 elevators that service the entire hotel. As for the room, I was very surprised that they would let someone occupy it due to the noise level. We stayed on the seventh floor, yet it sounded as if there was a garbage truck in the room with us from the hours of 1:30am to 7am. Upon mentioning this to the staff at check out, they simply said sorry, and we will have someone look into it. This was obviously a canned response to a frequently complained about issue.\n\nReview 18:\nWe booked a one night get-away here (babysitter at home with toddler) and were disappointed. We had booked an \"intimate\" room which was tiny and looked out at a brick wall. During checkin the staff asked us if we would like to upgrade to a nicer room for an additional $25. This really put me off -- if they had extra rooms, I think they should have upgraded us for free. They clearly know that the \"intimate\" rooms are not that great. The room had a missing handle on the bathroom door, a shower door that didn't close properly, and a phone that didn't work. Ph, and the hotel umbrella (which I had to ask for) was broken. I should have called to the front desk to complain about all this, but I just didn't have the energy to get into it with them. For as much money as they charge for a room, I would expect a better experience.\n\nReview 19:\nIf you plan on visting boston for business this is a good bet - nice location, nice rooms. If you, however, are on a vacation or with a spouse - looking for something with more character - this is not a good bet. The hotel and rooms are stark, minimalist and a bit \"cold\". The hotel has little character. For the prices - I'd suggest XV beacon instead.\n\nReview 20:\nGot a great rate in February - travelling on buisness but my sister joined me at end of trip for some shopping and dining. The hotel was very comfortable and the decor was trendy/cool. A bit too much black was used in the rooms, though. I couldn't help wondering what all the dark colors were hiding...I'm a clean freak though. While the room was a bit small, the shower was huge and the bathroom amenities were great. The complimentary wine in the evening was o.k. - not the best quality wine and the lobby area was small and cramped. What my sister and I loved most was the location - even though it was cold, we walked through the neighborhood to the park and we were very close to great shopping and restaurants. Service was very good but not all that warm. The concierge was very helpful with dinner suggestions and reservations. I would definitely stay here again.\n\nReview 21:\nI spent a long time researching which hotel to stay in for a 3 day holiday to Boston and was sure i'd picked the right place. One the plus side the location is great and we had a fantastic view overlooking Boston Common. When we arrived the check in staff were helpful. I also really appreciated the free coffee in the lobby every morning. The wine reception at 5pm is a great idea but we didn't get to try this out. However, we had numerous small complaints which spoiled our enjoyment: the bathroom was dirty and tired-looking, the CD player was broken, the sheets were torn, we were disturbed by hotel staff when we had the privacy sign displayed, we were given someone else's bags when we came to check out. These may be only small matters but they meant that I wished I'd stayed next door at the Parker Omni Hotel! Again, on the plus side, when I did complain we were offered a free night's stay at a future date.\n\nReview 22:\nGreat Location. Walking distance to many Boston shops and restaurants. car valet. Very friendly staff. Pet friendly. (we brought our pom). they even walked our dog for us! ($10 charge) great breakfast! (inhouse restaurant) over all a very nice experience.\n\nReview 23:\nWe stayed at Nine Zero for 4 nights in the middle of November. From the moment we arrived the staff were helpful and polite. The room size was fine and the bed was amazingly comfortable (and although we didn't use it we could have selected our pillows from the \"pillow menu\"!). Free wireless internet which connected quickly and without any problems plus and iPod dock in the room were very useful. The nicest touch of all was the wine reception each night (5-6pm) in the foyer - perfect for the moment at the end of a long day sight seeing or shopping when all you want to do is relax! It was of course very popular but if there was nowhere to sit the staff were quick to suggest taking a glass back to the room! We had no complaints about our stay, this was a fantastic hotel.\n\nReview 24:\nwe had a great stay at Nine Zero! from the greeting of the bellman - checking in was easy, they accomodated our room request, handed me a glass of wine, and just made life EASY, beautiful warm fun atmosphere - the room was very comfortable, great sheets and pillows,! !\n\nReview 25:\nI read the reviews which brought me to this hotel. I will say if it wasnt for the restaurant which was the best lamb I have ever had, I would not rave about this place. The room was simply too small, something you would expect in Europe, although the bathroom was very nice and the furnishing was very modernly creative. I will say that the view we had was also spectacular, but in a big city in the states, you should be able to walk in the room without having to basically crawl over the bed. For this reason, I would not stay at this hotel again, however, I would visit the restaurant in a heart beat. And finally, the lobby is way to small and there was little room for the crowd of people waiting to check in.\n\nReview 26:\nWe stay at this hotel whenever we're in Boston - the location is great - an easy walk to the North End, Fanueil Hall, Newbury Street, Boston Opera House. And the staff is always great - we got an email before our arrival asking if we needed anything. We requested a Keurig coffee maker in the room and it was all set up! Staff are friendly and helpful, and I love all the pets that visit - makes for an interesting time in the lobby watching all the cute dogs!\n\nReview 27:\nThis is a good chain but they have a bad location right smack in the middle of a depressed area swarming with angry homeless wanna-be doormen. I do not get upset when a hotel overcharges me or adds things like a mini-bar that we never touched, all those things are sorted out. However the accounting department never can be reached. We overheard someone at KO-Prime on Friday that appeared to work for the hotel say that they have big problems with that department. Still the rooms do look like an Ikea showroom and the place is so small you can hear every ambulance and fire truck screaming down the street. I wish I had read the reviews before my assistant booked me in this room.\n\nReview 28:\nStayed here for 3 nights on a holiday to Boston. Very nice hotel, room was well furnished, and staff very helpful. Good location too. Only fly in the ointment was the plumbing - the lever to switch between shower (over the bath) and the bath tap didn't work, so it was showers only. Not a big problem in itself, but the water pressure wasn't up to much for showering, and neither was the water temperature on one day. On the other hand though, the cold tap did give hot water at times, which was slightly disconcerting, especially as it meant the wc also got pretty hot too. Don't imagine this affects all rooms, and it didn't really put us off. Enjoyed our stay in Boston.\n\nReview 29:\nThis is a cool boutique style hotel. Very attractive facilities and rooms. Excellent location for walking the historic trail. Friendly complimentary wine-beer reception in early evening. We would definitely stay here again and recommend it to all.\n\nReview 30:\nWe stayed here (my wife, 17 year old son, and I) for 3 nights. Very nice location - walking distance to everywhere we wanted to go. Very clean, somewhat trendy hotel. Small lobby and only 2 elevators, but the room was clean and pretty, and the hotel was quiet but still fun. Nice amenities and a reasonable rate. Overall an excellant place to stay.\n\nReview 31:\nWe visit Boston alot trying new places and this hotel is not able to take care of its guests.We couldn't even get breakfast in the morning. Waiting for almost a hour.They said they are very busy and no tables open for the morning. Recomended to go next door to at another restaurant. We enjoy working out every day and the exercise room is so small everytime we went to go there we couldnt use it with 4 pieces always being used this was inconveinent to us. Paying this much for a hotel we should be able to use the services and get something for our money besides a standard hotel room. The housekeeping staff cleaned our room so late we had to go out again and were rushed to get to dinner on time. There is no parking and it took almost a hour to get our car back and even to find the hotel entrance was crazy as its in a alley tucked behind another big hotel and dirty street with dumpsters and construction equipment. We did have a good breakfast next door after they recomended trying there which would be faster.\n\nReview 32:\nThis was a very nice hotel, but for the very substantial price tag, I expect a lot more! Service was medicore, rooms were decently decorated, and the view was disappointing. I'd rather stay somewhere else!\n\nReview 33:\nStayed here for four nights in August. Couldn't fault it. Super staff, excellent room and very child friendly. Left cup cakes, cookies and milk as a treat for our six year old (and us!) as well as giving him a well stocked kids' rucksack which kept him busy for days. This is how all hotels should be. Well done! We also stayed three nights in the Kimpton hotel in Cambridge (Hotel Marlowe) which is also excellent.\n\nReview 34:\nA lousy and pretentious decor. The first room that I was given had so many problems (i.a the bathroom door did\u00c2\u00b4t work) that I had to ask for another room. On top of all, I am a foreign diplomat entitled to tax exempt and the Hotel charged the tax in violation of the law even after I gave all the explanations and produced all the necessary documents.\n\nReview 35:\nI have spent a lot of time in nice boutique hotels, and nine zero may have been the worst hotel I've ever been to. From the minute i checked in with the snippy kid at the fornt desk to the fifty-five minute wait for room service everything was terrible! !\n\nReview 36:\nThis was our second stay at a Kimpton Hotel so our expectations were high since we had previously stayed at Hotel Monaco in DC. Nine Zero is outstanding. The hotel itself is stunningly beautiful. It is the ultimate in luxury. When we checked in we told the gentlemen checking us in that we were celebrating both our anniversary as well as my husband's birthday. Although we later found out he was the manager our room was upgraded and upon returning back to our room the first night we were greeted with champagne and chocolate covered strawberries..wowwww....Big Kudos to Mr. Shaun Flannagan...the manager..he runs a spectacular hotel but besides that has an unbelievable way of making you feel like you are special. It is because of Mr. Flanagan that not only will we recommend the NIne Zero but when we return to Boston it will be the only place we consider. Dr Michelle and Mr. Frank Krause\n\nReview 37:\nWe stayed at the Nine Zero for 4 nights for both work and pleasure. The staff was very friendly, always saying hi when you walked through the lobby, and eager to please if you had any questions. The room was very nice and very clean. I LOVED the decorating in both the room and the common spaces of the hotel Not much of a view from our room, but that didn't bother us at all. The pressure in the shower was great!! The only minor negative things are the lack of a coffee pot in the room, and you had to pay in excess of $10.00 a day for Wi -Fi service. We walked down the street to Bruggers and got both coffee and free Wi-Fi. The best part of this hotel is its central location. Less than a 10 minute walk to any major attraction in Boston. We will definately stay at this property again when we visit Boston. I would recommend this property to anyone.\n\nReview 38:\nGreat hotel, recommended by a friend. Located close to entertainment, shopping, restaurants, and sight-seeing. We stayed in a beautiful room on the 18th floor, overlooking the Common. Staff at the hotel were gracious and professional. The room was beautifully decorated. The bed was so comfortable! I had breakfast in the hotel restaurant. Delicious! Definitely would recommend to others.\n\nReview 39:\nRight in the heart of downtown Boston. I would definitely stay here again. Its got a great little free wine tasting from 5-6pm in the lobby. The restaurant there looked great - we didn't have a chance to try it but it looks great. The beds were quite comfortable. You get a full ironing board with iron in the room. There is a great mini bar with all sorts of liquor. I recommend it!\n\nReview 40:\nStayed for two nights on a business trip. Key for me when traveling for business is a good nights sleep. No noise. My room was on the fifth floor facing the main street - Tremont. I never heard ANY street noise. Not even the sound of a horn. And no noise from next door neighbors. Plus, extra comfortable bed with real duvet and fluffy pillows. Made the 6 am wake-up call after coming in from the west coast tolerable. I enjoy the different styles of Kimpton properties and the Nine Zero delivered. The room's palette was beige, black and gray. A funky high headboard, oversized chair and peacock-like throw added to the flair of the room. I appreciate the design with real, working functionality. This room had a nice balance adding in a long desk with multiple sockets for all my plug-in's. The bathroom had a table top sink and shelves for storage. Even though it was small (only a shower), the pocket-door left ample room. Great light. Room service even delivered a made-to-order salad. Great Place.\n\nReview 41:\nWe just returned back from our second trip to Nine Zero and for the second time the service was terrible! We had so many problems the first visit that they upgraded us to a one bedroom suite. When we arrived the first night - it had been given away so they said they would move us the next day. For the night (and instead of moving) we stayed in a \"Spectacular Room\" which is on a high floor and just lovely with beautiful views of the city, comfortable beds and nice marbel bathrooms. In our two stays at Nine Zero only one time did someone offer to help us with bags, rarely did anyone offer to get us a taxi for the most part the staff was pretty much clueless. I would never stay here again - a room with a view is simply not enough - I have NO IDEA how this hotel has earned top reviews in it is not worthy at all.\n\nReview 42:\nEverything here works - service, restaurant, rooms etc. Brought my daughter here for a significant birthday. Well, the hotel, especially John and his colleagues, made it memorable for her. We were delayed by Hurricane Irene and were quite frustrated by the time we checked in. It was a real pleasure to end up at this hotel.\n\nReview 43:\nA very, very good hotel with great service. Extremely clean everywhere, even elevators and corridors. Spacious rooms, modern style and great bed. I couldn\u00e2\u20ac\u2122t believe that rooms are exactly the same as on photos for hotel presentation! No surprises at all. The hotel location cannot be beat as it was central and an easy walk anywhere. Close to sightseeing bus stops also. I will live here again. I recommend it.\n\nReview 44:\nOur stay at the Nine Zero was absolutely amazing. Excellent location and exceptional customer service, especially from John the concierge. We will most definitely be returning!\n\nReview 45:\nThe breakfasts @ the hotel are superb. The beds are so comfortable & with such wonderful staff you could not pick a better place to stay. Ideal location, close to the commons, gardens, Quince Market, Fanueil Hall. Use the tube if you don't want to walk. If its your first time in Boston do the Duck Tour which is very informative & fun (wrap up for the cold weather) If you like art then the Museum Of Fine Art is wonderful & very easy to reach from the Nine Zero by tube. We are returning next spring & of course to the Nine Zero Hotel.\n\nReview 46:\nSpent New Years Eve at 90 and although the location was great and the hotel itself is clean and modern, my stay was a disaster. The check-in was slow the valet parking was total chaos. The pay movie channel was broken,the request for service was met with excuses and promises of a quick fix,and no follow up! The front desk assured us that the problem would be addressed . Still no reply! My vehicle was parked on the street in the valet exit area with a brand new dent ! My complaint was met with complete indiference. No apology, no concern, just blame game pointing the finger at contracted parking company (Laz) Awful , total incompitence! !\n\nReview 47:\nManagement treated us extremely well. Room was a little on the small side but the view was spectacular. 24 hour room service was a nice plus. Hosted wine party was a relaxing touch. A couple of blocks from Boston Common. Thomas, the concierge, couldn't have been more knowledgeable or patient.\n\nReview 48:\nI cannot imagine another hotel with greater eagerness to provide top quality service. At every turn, I was asked if everything was ok (it was) or if they could do anything to make my stay more pleasant. All requests we made were promptly satisfied, ex. to have a coffeemaker placed in the room. The room was clean and stylish. Our 18th floor room overlooked Fenway Park in the distance. For members of their 'club,' there is free internet in room. Wine social hour for all. The hotel's location is not central but is a brief walk to any usual tourist site. The neighborhood is safe and 100 steps away from the Boston Common. I love Kimpton Hotels and this one did not disappoint. I would gladly return.\n\nReview 49:\nThe hotel staff lacks basic customer service skills, most of the them are really young and appear to have just graduated from hospitality school with poor grades. We booked directly through the hotel and did so for the \"spectacular view\" and king sized bed, however when we got to our room we had a spectacular view of the building next door. When we were finally given a room with a view, we had to be down graded to a queen size bed. The shower door was broken which caused a large flood throughout the entire bathroom and we had to use all of our extra towels to soak it up. I requested a comb as I had forgotten one, and was told it would be \"right up\", it NEVER came, despite my asking on two ocassions. The topper was when we where overcharged $100.00.....HORIBBLE experience.....we even wrote a letter to management which we never do, but we felt we got raped out of 400 bucks. Avoid at all costs!\n\nReview 50:\nI stayed at the Nine Zero after looking through Boston's many hotels. I have been to several Kimpton's throughout the country for business. I was expecting to find a newer hotel.The lobby looked fantastic however for 336.00 a night I found the room to be old and weathered. The best part of the stay was the tattered Cheetah bathrobe in the closet- and to boot was a matching cheetah night outfit. The carpet was stained and walls seemed like they needed a refreshing. I believe I stayed on the sixth floor- which is very dark and gloomy and presents no views-except a dark alley way! My suggestion-rethink staying here!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30160, "query_start_index": 30162, "query_end_index": 30162, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 810, 1593, 2438, 3018, 3416, 3883, 4753, 5482, 5846, 6571, 7471, 7916, 8612, 8940, 9824, 10426, 11136, 11980, 12345, 13228, 14159, 14427, 15218, 15500, 16227, 16700, 17395, 18081, 18341, 18702, 19734, 19952, 20380, 20745, 21013, 21920, 22787, 23188, 23584, 24600, 25432, 25769, 26194, 26383, 26933, 27591, 27897, 28612, 29529]}
{"id": "2515714", "pid": "2515714", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI stayed there for a conference at the convention center. The room that they put me in was a smoking room with a bed that folds into the wall. and a huge conference table. Actually, I can't call it a bed since it was more like a cott. I could hear the springs with every twist and turn during the night. The worst part was that it was as small as my bed when I lived in a dorm room. I complained to management since I requested a king bed and non-smoking. For $250 a night, you should at least get a non-smoking room. The only response was that they were sold out and they were sorry. No sympathy was given. The staff did not try to accomodate my requested room. I'm glad that they gave me a huge table so I could try to invite some random people over and throw a poker tournament. Ridiculously bad service and not worth the month. Go to one of the boutique Kimpton hotels downtown instead for the same price.\n\nReview 2:\nWith our daughter attending SDSU we usually stay in Mission Valley when we visit but my wife got a great price on the Hyatt and thought we would give it a try. When we arrived on Oct. 27th we were given a 28 floor room with a great view of the Seaport area. Couldn't have asked for anything better! The room itself was pretty average but didn't feel like it was out of date like many people have posted. The location is the biggest plus, the Seaport area is great and your within walking distance to everything including many shops and restaurants. It's also a great place for a long walk with your morning coffee. Self parking is $26. a day but you expect that in any downtown city hotel. We plan to stay here again on our next visit, it makes for a great long weekend getaway.\n\nReview 3:\nBeautiful hotel with some serious gaps in service. Check in took forever. The Gold Passport dedicated line was nearly as slow as the main check in area. Elevators were extremely slow. Parking garage was a nightmare - crammed with cars, tiny parking spaces, slow garage elevators. Main breakfast restaurant was not able to handle the large Labor Day crowd - waited in line for 25-30 minutes just to get a table. Once in the dining room there were lots of empty tables. Made me think they were understaffed. Room was \"ok\". Towels in bathroom were in serious need of replacement. Toilet malfunctioned multiple times. \"Top of the Hyatt\" bar had amazing views. Too bad the windows were dirty and full of smudge marks. It was a disappointing stay. Hyatt can do better.\n\nReview 4:\nMy wife and I stayed there Labor Day Weekend. We love San Diego and chose it based on the brand, proximity to the sites, and the great rate we found. Our stay started off with a bed sheet with stains that still make my stomach turn. The staff was either embarrassed or just angry about my complaint. Our trip ended with me being accosted by one of the self important staff for slouching in a couch with my eyes shut for a brief moment. Before that, we were woken up at 2:00 AM and kept up all night by a neighboring room full of drunken girls. It took two calls to the front desk a half hour apart and an hour+ of aggravation for them to quiet down. There were many nice people there, especially at the concierge and bell desks, but the few things that happened were preventable and inexcusable. If you want a deal and potential for aggravation, stay here. If you want a great San Diego visit, go to the Coronado instead. There was a huge protest outside while we were there. I could see why locals hate the place. Hyatt should be ashamed.\n\nReview 5:\nStaying here on business. It is so loud--even on the 27th floor. I hear the trains all night long. Not sure I would come back to this hotel for personal trips.\n\nReview 6:\nThis was the largest and grandest hotel I have ever had the pleasure of staying in. The location was superb and the views outstanding. I stayed on the Club Floor in the Horizon tower and the room was lovely. Amenities, service and food in the Club Lounge were very good and the view was fantastic. I enjoyed spending the early evenings there basking in the beauty of the sunsets and munching on some freshly baked cookies. Staff were very courteous and helpful and even though the hotel is on a grand scale I was made to feel very welcome.\n\nReview 7:\nI am sorry but, I am going on brake, To print that will cost you $3.00 that two bottles of Beer will only be $30.00 delivered to your room. I travel for business a lot. My employer wants me to be focused on the task at hand not worried about being nicked and dimed. My room was clean, but every day just before 8am house keeping knocked on the door, I don\u2019t know why as they do not give you new towels unless you ask for them. The views from the hotel were great, but the staff just trashed my 5 day trip. My company books over 1200 room night a year, I will drive the extra miles not to stay at a Hyatt, This seems to be a corporate culture I would also recommend not having your conference at that location they can not handle it.\n\nReview 8:\nOur stay was August 6-7, 2004. The Hyatt is very striking on the San Diego skyline with its two 29-story towers. The location is great, right on the harbor with views in all directions. The back doors of the hotel put you in Seaport Village with many quaint shops and a variety of eating options. There are walking paths and grassy areas to lounge. Both pools were open the weekend we stayed and there was no extra charge. That may have been an exception, I'm not sure. The pool area is very nice and the water actually warm. Our room was not especially large, but the size was adequate and it was very clean. We booked on Priceline and feel we got a great deal. We were not treated any differently than anyone else as far as I could see. We requested a king non-smoking room and that's what we got along with a view of the harbor and pool area. The $16 parking charge is steep, but not out of line with other downtown prices. We plan on going again--hopefully soon!\n\nReview 9:\nThe hotel lobby was absolutely gorgeous but the room was average and the bathroom was filthy. The shower had hair (the unpleasant kind) all over it and the bathroom floor needed to be cleaned. To make matters worse, I found the maid reading a magazine right next to our room door. We were the last room on the left, a great place for a worker to hide if they\u2019re feeling lazy. If you want a nice \"quiet\" hotel this is NOT the place for you. The noise from the bay area, the ships and the helicopters flying over can a bit overwhelming. Don\u2019t even think about taking a nap with your window open if you're on the lower levels (we were on 18 and still heard everything). Last but not least, the garage overcharged us. The conference rate was 8.00 a day, not 20.00.\n\nReview 10:\nThe hotel is absolutely majestic, from the great entrance hall, to the bar at the 40th floor, to the great and spacious rooms with view on the bay. I really enjoyed staying here and I have hard time to find something wrong. The gym is also really good and well equipped, the position is incredibly central, the breakfast is huge and really good, the service perfect and nice. The price is a bit high, but I think this is what you pay for this kind or hotel.\n\nReview 11:\nNot worth the price. Had to ask for clean towels, food is very pricey, rooms are nothing special. Had to pay for shuttle from airport. Not a good deal\n\nReview 12:\nAlthough the service was top-notch and all personnel were friendly and helpful, this hotel is in desperate need of an update. Decor has seen it's better days. Rooms look stuck in the 80's with lots of burgundy & hunter green color schemes and beat-up dark cherry furniture with brass accents. The photo homage to the wealthy, conservative \"who's who\" of the Republican Party in the lobby could also be a turn-off to some, but perhaps those are the kinds of people this hotel appeals to... maybe Doug Manchester's new trophy wife should suggest a redo.\n\nReview 13:\nHonestly, I read the reviews before I stayed at the Manchester and was concerned about my upcoming stay. But, the moment I walked into the Manchester all of my concerns were gone. ALL staff was extremely helpful and kind. My room was perfect - clean and decorated fine - who cares if there was no flat screen TV - we are in San Deigo, why watch TV??? I would definately stay there again!\n\nReview 14:\nI was very impressed with the food and drink offerings, service and ambiance in the executive lounge. In particular, both captains named Joses went the extra mile, providing classy yet friendly service. Clearly, customer satisfaction is a priority, and it shows.\n\nReview 15:\nMy husband and I enjoyed our stay at the Manchester Hyatt. After entering through the gorgeous lobby, we were greeted by a very friendly staff person. Though we had booked through Priceline for $95, she offered us a non-smoking King overlooking the bay. We didn't even request it! We were not treated any differently as Priceline users. The room was very nice, with a lovely view of the bay. It wasn't huge, but it was just my husband and me, so there was plenty of space for two. The bed was very comfortable and we had an assortment of pillows to choose from. My only complaint was that the bathroom shower tile had some mildew on the grout that I was able to remove easily with one swipe of a washcloth (it wasn't permanently discolored). That bothered me because housekeeping should have taken care of it. Otherwise, everything else about our stay was perfect. Parking was $20 with in/out privileges, so we were able to come and go. Because of other plans, we didn't eat at the Hyatt or use any of the facilities.\n\nReview 16:\nWorst experience. I paid $205 a nite for the deluxe king corner room. Trash all over the place when I checked in. I asked to be moved to another deluxe king corner room which was available but they wanted to downgrade me to the standard room. The occupancy rate was only 38% that nite. The managers were rude. Save yourself some trouble and stay at the Marriott San Diego Marina instead which is rignt next door to the Hyatt. The staff at the Marriott is super nice and the view of the bay is a lot better than the Hyatt. I have to admit though, the housekeepers at the Hyatt were really nice and greeted me with a smile when they saw me in the hallway. I think they are just overworked and underpaid by the Hyatt.\n\nReview 17:\nWe stayed here and found that the hotel is geared towards business. the room cost basically gives you the room. Want to use the fitness center? ca ching Want to use the pool? ca ching (actually the pool was being refurbished, the spa did let us use it but it was obvious that they did not like us there (had us go in by a side entrance). NO areas for relaxations, etc. Aslo they charge for internet\n\nReview 18:\nRecently attended a conference at the Hyatt and stayed 7 nights. Great hotel, great location, great views but like other posts have mentioned, those damn train horns blasting all through the night were a real pain!!!! Why the City of San Diego doesn't have a bylaw that restricts the use of train horns during the night is beyond me!!!! The room decor was a little dated, especially the TV's which probably date back to the 1990's!! !\n\nReview 19:\nStayed here for one night. Very impressive facade and lobby, but unfortunately the rooms were only so so. There was warning on the mini bar that if you put personal items in there they would charge you a hefty fee. If you wanted the items removed they woul charge you a fee etc. Water bottles was 4 Dollars. This is usually free at hotels costing 300 Dollars pluss. Rather unusual and not very customer friendly with this minibar warning either. PS Pool is only 3 feet so only suitable for kids. Otherwise OK\n\nReview 20:\nStayed here for work and was enjoyed the stay. The rooms were amble, clean and quiet. The location is great! Walking distace to the Gaslamp District and to SeaPort Harbor. Beautiful ocean views. The gym was large and modern and open 24hrs. I would stay here for pleasure and would recommend this hotel for the business or pleasure traveler.\n\nReview 21:\nDespite booking back in February for 6 nights for a party of 4, arrived to find the first night overbooked. Hotel offer to accommodate us at the very luxurious Grand del Mar looked good on paper, but we were jetlagged, looking forward to going downtown for the baseball game and unimpressed with having to travel 13 miles three times over the evening. Even less impressed when we discovered we had been allocated the last queen room, which even with a rollaway left one child with nowhere to sleep, which the Hyatt knew full well before sending us up there. Luckily we got a cancellation. OK, so the Hyatt compensated us, but it was all so impersonal and inconvenient, especially travelling with kids. Pool closed one afternoon when someone got sick, and overall just a hotel with a complete lack of any ambience or personality.\n\nReview 22:\nI stayed at the Hyatt Manchester Grand for one night prior to a cruise. This property is wonderful, the lobby is very impressive. The hotel is huge there are two towers. I was checked in in about 2 minutes. The front desk staff is quick and extremely friendly and accurate. The hotel offers everything a roof top pool, a full service spa, meeting rooms, dining, exercise room, etc...My room was clean and had excellent amenities. If you would like a great view pay a little extra for a bay view it is so beautiful. This hotel is in a prime location close to everything in the city such as the pier, San Diego Airport is about 3 miles, and Seaport Village is right outside the side door. The hotel does have valet and self parking I did the self parking for $20.00 per day. I will definitely return to this hotel if I am in San Diego. Once again Hyatt has exceeded my expectations.\n\nReview 23:\nI stayed at the Manchester Grand Hyatt in January. We were on the 27th floor and the views of the San Diego bay were AMAZING! The hotel was very nice and clean and we loved going to the 40th floor bar and checking out the views from there also. Seaport village is right behind the hotel and the gaslamp area is very close by also. The bathroom was nothing special, but the room was nice & cozy!\n\nReview 24:\nMy wife and I booked this hotel for a weekend getaway. It was our first time at this property and the location was perfect. The hotel sits adjacent to Seaport Village, is a short walk from the Gas Lamp, and down the shore from the USS Midway. As we entered the lobby, the marble floors and massive, ornate ceilings were impressive. What impressed us even more, however was the friendliness of the staff. We were greeted promptly, and given a complimentary room upgrade with a harbor view. We were allowed an early check-in as well. The room was spacious and modern with a comfortable bed and huge flat-screen tv. The view was incredible and atmosphere was very relaxing. We would definitely come back to this hotel again.\n\nReview 25:\nThe hotel is beautiful inside and outside. The rooms are average...so I used my Hyatt Gold Passport membership and received an upgrade on our anniversary. The customer service agent was niec enough to give us an upgrade to a suite. The views are outstanding, as long as it's of the bay and not the other hotel or downtown. The price is a bit much for the area and what you get...but on an anniversary, it doesn't matter. I'd stay here again as long as they remember to tell me they don't serve breakfast on Sundays and instead serve brunch (we had to have continental).\n\nReview 26:\nUnless you have to stay here I would warn you to stay away. This hotel routinely overbooks their rooms as part of their business model. I came here as it was the location for an industry conference i was attending. They were way overbooked and sent me and many other guests to another hotel over 15 minutes away. After discussions with various hotel employees it was clear this is a common happening. Even though my room was comped I resent the huge inconvenience and being deliberately taken advantage of so the Hyatt can insure 100% occupancy. The staff was generally helpful but the property is worn and needs refurbishment. Meeting planners beware!\n\nReview 27:\nThe Manchester Grand Hyatt is a great choice for a stay in San Diego. Staff were extremely friendly, the hotel is beautifully furnished and decorated and the beds are absolutely fantastic. We stayed in a premium view room and the view was lovely looking out onto the bay. The hotel is in a great position right across the road from the trolley stop and also a short walk into the heart of the city. The pool area is fantastic and the spa is great!!!! !\n\nReview 28:\nI love this hotel. The location is central and provides easy access to the gaslamp quarter (dance clubs, restaurants, boutiques), East Village or ballpark district (coffee shops, bars, local eateries and unique shops), Horton Plaza shopping mall, seaport village and more. The service is impeccable. The staff is highly accommodating and seems genuinely focused on customer satisfaction. The rooms, although not huge are very comfortable and quiet. On my last three visits to the Hyatt, I have been lucky enough to stay in rooms with amazing sweeping bay views. The Top of the Hyatt bar is lovely and sophisticated, yet still low key and relaxed. The breakfast buffet at Lael's is delish! And finally, the pool is just wonderful. Plenty of lounge chairs, a simple bar, nice jacuzzi and a laid back vibe that is so characteristic of San Diego. My only two slightly negative remarks are that self parking is $20 a day and that the room service menu and quality/value could be improved. Other than that, I HIGHLY recommend the Hyatt.\n\nReview 29:\nI was in San Diego for a business convention and i stayed at the Manchester Grand Hotel and i had a wonderful stay. Upon arrival, i was exhausted so i ordered room service and I had the pleasure of speaking with Earl, Customer Service Supervisor. Earl was extremely accomodating, i could not have asked for better. Earl even delivered the food himself! Everyone was very very friendly and helpful. When i am in San Diego, i will be staying at the Manchester Grand again!\n\nReview 30:\nIn the 21st century, it seems inconceivable that a modern hotel in a major chain would have a problem with hot water but the Manchester Grand Hyatt does. My room, 601, would have scalding hot water followed by ice cold and would mostly stay cold. This happened over several days at various times of the day. When I complained, front desk staff said there was nothing they could do. When you add that to the dirty carpet, peeling wallpaper and cracked bathroom counters, this place is a dump. Never again.\n\nReview 31:\nThe hotel is located near the convention center and right across the street from Sea Port Village and close to the gas lamp district. The hotel room itself was nice, rooms were large, clean and comfortable. One thing I did not like about the room is the vanity is in the bathroom which when you are traveling with others makes it difficult to get ready. My room had a beautiful view of the ocean and the USS Midway. Many wonderful restaurants within walking distance and a complementary fitness center which was large and clean. The only negative was at check in my room wasn't ready until around 5 p.m. I had wanted to freshen up before my meeting but didn't really have time.\n\nReview 32:\nJust got to stay one night for business... but will definetly be staying again. This is the perfect location for restaurants, bars and all downtown attractions. The zoo is a cheap cabfare ride away.\n\nReview 33:\nThis was my 2nd stay for work, both times check in was a breeze, had a great view both times from my rooms. Every staff member I came in contact was excellent. The location is perfect, walking distance to the gas lamp district and sea port village, lots to see and do and eat! The rooms need updating for the price. It's a $12-14 cab ride to the airport. Room service was quick and tasty, as with check in, checking out was also quick and easy. The public washrooms were smelly even though freshly cleaned?\n\nReview 34:\nMy husband and I stayed here to end a lovely cruise. We had a king room on the 36th floor with a breathtaking view. The room was very nice but it took forever to get hot water and the tub drained into the sink. It is a perfect location to enjoy Sea Port Village and the Gaslamp Quarter.\n\nReview 35:\nDon't be fooled by the gorgeous lobby/exterior, location, and fabulous views! All these things are true, but that's where the good qualities end--if that's enough for you, enjoy your stay! The staff is rude and extremely incompetent, the rooms are dirty and out-dated, limited laundry and it's quite dingy. I made an official complaint against this hotel to the corporate office and was given compensation, due to the severity of their offenses. The staff at Manchester Grand Hyatt San Diego never apologized for their wrong-doing. Be wary of this facility, there are much better establishments in the area.\n\nReview 36:\nWe took our two kids to San Diego last month and stayed at this hotel. We absolutely love this hotel. The location is convenient. We actually walk to USS Midway from our hotel and enjoyed the afternoon in the village. It is also just 5 minutes drive to Coronado. The room is clean and the customer service is wonderful. We have a baby so we requested a crib. The staff also set up a microwave in our room, so we can warm up the milk conveniently. By the way, my toddler loves the ocean view. He could look at the ocean for hours! We would love to stay at this hotel next time we go to SD.\n\nReview 37:\nThis hotel provides wonderful views, beautiful public areas and dated rooms. The quality of the toweling isn't up to the standard it should be for a Grand Hyatt. Staff was courteous and helpful.\n\nReview 38:\nThe Manchester Hyatt is a lovely Hotel. No complaints. The service was excellent and the location was perfect. It was only a short 5-10 minute drive to Sea World and The San Diego Zoo. The Hotel is also right next to Seaport Village which has many restaurants and shoppes. We had a corner room with great views of the bay and the city skyline. Awesome views! We would definitely stay there again.\n\nReview 39:\nThis hotel wows you when you walk into the huge lobby and see the amazing views from the upper floors and the 40th floor bar. But the rooms are dated and in need of an update, especially the bathrooms. The staff is very nice, though.\n\nReview 40:\nThe first morning my wife wakes up and shows me a bite on her chest, the following morning I have a bite on my Arm and leg, so Saturday night we call hotel service, they send someone out to check for bed bugs, he find nothing and try to explain the possibility of it being mosquito bites, because of the waterfront being so close, we never see a single mosquito. The next morning more bites for both of us, we need alcohol to stop the itching. We check out and inform them of our concern and they inform of the experts they are bring in to check the room. Of course their expert finds nothing. Get home and the next morning more bites,did the mosquitos follow us home. You tell me what you think it is. My wife is going to see the doc today. One thing for sure we didn't have this problem until we spent the night at this place. What's next.\n\nReview 41:\nIn attending a recent conference, I had to stay at the Manchester Grand Hyatt. Overall, despite being an enormous cavernous hotel with multiple convenstions going at any time, the hotel was not bad. However, after 3 nights' stay, I checked out with multiple bug bites on my extremities - hands, arms, legs, etc. Yes, bed bugs...I had a bad feeling when I checked in and saw the exposed mattress (topsheet was not fitted nor big enough to cover the mattress) and didn't even unpack my clothes. And at night, I felt I was itchy but tried to dismiss that as part of my imagination/paranoia. Well, turns out nothing was a figment of my imagination. It's really quite disgusting at a hotel that charges $200.00+ a night, so I have written to them in the hopes that they will do something about the room I stayed in (603). So in the meantime, at least avoid that room if not the entire establishment.\n\nReview 42:\nThe location of the hotel is excellent. Seaport village is literally right outside the door. You can walk to Little Italy, The Midway, The Gaslamp District and Horton Plaza. Service at the front desk is polite if not always completely competent. Check your folio using the t.v. daily. This will prevent problems when checking out. The lobby is very impressive. The rooms are typical Hyatt rooms - clean and comfortable- but nothing special. There is not enough draw space. Close your window at night if you don't want to hear the trolley. Overall quite satisfied and would return for the excellent location.\n\nReview 43:\nThe hotel handy for the convention center but while staying I found the owner is the biggest funder of Prop 8 (the one to deny all Californians the right to marry) I WISH I knew this before giving them my money, San Diego is typically 'family' friendly so this was a shock. This put a cloud over my entire stay - without this issue the hotel was, OK.\n\nReview 44:\nPricelined a couple of nights here so didn't pay top dollar and we enjoyed it very much, great location. Wandered into town in the day for shopping and back to the Gaslight district in the evening for dinner. Enjoyed Seaport village another evening. The hotel itself was beautiful very grand. Our room was on the 9th floor overlooking the pool and the bridge to Coronado. It had everything we needed except the internet, that was an additional fee. We also went up the the lounge on the 40th floor and enjoyed a spectatular sunset and view of the city and surrounding area. I thought it was very elegant and enjoyed all the coming and goings in the lobby. I have no complaints, location good, beds comfortable and staff friendly.\n\nReview 45:\nThe Management has been responding to reviews on TripAdvisor for MONTHS saying \"the TV's will be replaced next month.\" So... is it next month yet? When are you REALLY going to get your act together and get the renovations done? I booked a trip banking on the renovations you said you would have done by now, and they weren't. Totally unsatisfactory.\n\nReview 46:\nI think this tends to be a business travelor hotel, but it was perfect for our trip to San Diego. It has a great location right downtown. We booked out hotel on Priceline for $100, so I figured our room would be small and have a horrible view, but I was completely wrong. We had a large room with a view of the city and the pier. The room/bathroom were both extremely clean. Also -- we got there around 1PM and they let us check in -- no questions asked!\n\nReview 47:\nWe stayed for 5 nights durung a conference. The prices were outrageous . They had us captive because the conference was held there and the prices were premium,. The staff tried hard and were a great bunch of young people. On entering the room we noticed a very large unappetizing strain on the floor, saw tiny bottles of drinking water in a row with $4.50 prices tags, tiny motel quality soap which smelled Awful in the bathroom and then there was \"the noise\". ...walls are paper thin. We heard our neighbours sneeze, play tv late in the night and speak in loud whispers. Very unnerving. Internet was a fortune...three over priced computers for a conference hotel ! The hostess in Sally's Restaurant was surly and the food overpriced . Sorry but Never again.\n\nReview 48:\nWe traveled with our two young children for a San Diego vacation. We asked upon check-in for a quiet room as our children go to bed early. We were told by the staff they have \"just the room for us\". Turns out it was on the 18th floor above the hotel's nightclub! Yes, the hotel turns the outdoor pool/spa area into a nightclub on Friday and Saturday nights with blaring music from 9pm to 2am! Not only could you hear the obscene music with profane language that I wouldn't ever let my child listen to by choice, you could actually feel the music through the vibrations of the windows. I have no problem with the usual annoances of hotel stays such as elevator noise, ice machines, slamming doors, etc, but a nightclub next to paying hotel guests is absolutely unacceptable. These rooms either need to be updated with significant sound proofing glass and insulation ,or the rooms should be reserved for guests who would choose to stay in a nightclub. They should not be dubviously passed to unsuspecting guests.\n\nReview 49:\nI recently finished a 4 night stay at this hotel. Here are the positives and negatives: Pros: close to airport lots of restaurant options well maintained nice pool/jacuzzi quick response time by guest services very good roll away bed clean room great view from harbor tower Cons: wait time for elevators crowds (if multiple conferences are going on) terrible train horn in early morning hours (depending on schedule)\n\nReview 50:\nTagged along to watch our two year old while the misses did work stuff at a convention. Great location, lots to do, prices pretty high within the hotel, but we don't travel much and spent a few bucks, such as the buffet. Good, not the greatest. Friendly wait staff though. I'd stay here again, but I'd probably stay somewhere else as well---just a lot of places, competition.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29645, "query_start_index": 29647, "query_end_index": 29647, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1097, 1887, 2661, 3712, 3883, 4434, 5178, 6156, 6928, 7398, 7561, 8125, 8525, 8800, 9830, 10557, 10968, 11415, 11936, 12289, 13130, 14023, 14430, 15164, 15746, 16411, 16876, 17919, 18402, 18919, 19609, 19820, 20339, 20638, 21258, 21859, 22066, 22475, 22721, 23575, 24482, 25102, 25465, 26207, 26569, 27036, 27807, 28830, 29259]}
{"id": "2515583", "pid": "2515583", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery well done hotel. Amazing prices great service housekeeping is awesome concierge staff is also well done This an amazing find. Upgrades are for the asking. Las Vegas is a getaway.....more than affordable! I have never found a Four Seasons so amazingly priced. The hotel is well done.\n\nReview 2:\nI spent 3 days at Four Seasons and I loved every minute of it. The hotel reception lobby is very tasteful and immaculate. This sets the tone for what a patron can expect when they arrive to their room. Before I move on to the room special mention must be made of the hotel staff who were excellent. This includes the staff working at the Verandah Restaurant who took time to explain the different meals which were on offer. The Sunday Brunch is a sight to behold. I don't think I've ever seen so much food! I was in an executive suite on the 37th floor and the view was spectacular. The room was immaculate in terms of size and very well-appointed. The bed was a little too soft for my liking but did not prevent a good night's sleep. The bathroom was large and the decor opulent. The complimentary bath products are L'Occitane which is a really nice touch. My room also had a coffee machine - again a nice touch. Thank you Four Seasons for making my stay in Las Vegas an enjoyable and showing other hotels how it should be done.\n\nReview 3:\nUpon arriving was surprised to find out that it's not really a Four Seasons hotel but 5 floors on top of the Mandalay - they have tacked on a cheap lobby which means you have a long walk to the express lifts that take you to the Mandalay. The pool is seriously low ball and more suited to a highway chain hotel group. For some crazy reason the pool service shuts off at 5pm while the sun is still blazing & a swim & drink is all you want. If you want a drink they make you walk in your bathers into an adjoining hotel bar where your drink with be served in a delightful plastic cup. We have stayed at Four Seasons in Singapore, Sydney, Chiang Mai & Shanghai and can recommend these hotels as top class however, I can't say the same about this one. We were so disappointed we moved to the Mandarin Oriental and I can say all of our expectations were exceeded and our 5 star experience began.\n\nReview 4:\nMy wife and I were having our 40 anniversary. I ordered a Limo from the airport to the hotel. The limo did not show. I ordered a special surprise for my wife from room service. Called the day of our arrival to make sure it would be delivered no later than 8:00pm. We arrived at 8:05pm it was not in our room. Hotel Manager kept offering to comp us a meal to make up for unacceptable service. Not what we expected from a Four Searson Hotel.\n\nReview 5:\nWe stayed at the four seasons with our 6 month old, thinking that the hotel would cater to our needs. We have been to Vegas many times ( before having a child) and new that we wanted to stay away from the mass crowd during New Years Eve. The hotel provided us with a high chair, fridge, and diaper genie. They tried very hard to make our stay \" a home away from home\". Unfortunately, we had to change room because it smelled like an ashtray and after we moved to a different room, they did not deliver our items needed for our 6-month old until later that evening after our baby was asleep. I ended up stuffing the bar fridge with the bottles and feeding the baby in a hotel chair, try to balance her upright. The service was not there and it was way to much money to spend for that. I would recommend stay elsewhere where you can bring all the things you need for a child. Also, there was alot of dog dung on the floor.\n\nReview 6:\nMy husband and I have been coming annually to the FSLV for about 10 years and each trip exceeds our expectations. This time, we discovered that the fitness center had undergone a facelift. New Technogym equipment (for those road warriors who depend on their daily workout, you know how important and comforting it is to ot have to just 'make do' with the equipment that's lying around) and a redesigned women's locker room and steam room. The staff member who turned down our room got us contoured pillows just like we have at home, and had a birthday cake sent up to our room when she learned that it was my birthday! Will we be back? In a heartbeat ... Just try to keep us away!\n\nReview 7:\nFour Seasons Hotel Las Vegas is a nice place to go if you want to stay away from crowded places. All you have there is luxury. Rooms are nice and clean. We had to switch twice though, cause room they gave us was facing Internacional McCarran Airport. You could hear the noise of the planes landing and taking off. So, if you want to go there, pay a little more and ask for a room facing the strip.\n\nReview 8:\nOur family reunion over Thanksgiving was held here. The hotel is oustanding in every aspect. The staff is amazing and by the end of the second day were calling us by our family name. Don't miss the happy hour. The staff even gift wrapped a present purchsed for my son-in-law's birthday. Our room was clean and the bed very comfortable. Worth every penny we paid. We will go back again.\n\nReview 9:\nAs return guests three time F.S. failed to meet any of our expectations we were hugely disappointed in the following, being given the smallest partial view window in Vegas, non return calls about room changes, vanishing soap, not being set up around the pool and being forgotten about twice, not to mention everywhere you turn fellow guests reeling with executive stress and pressure from their conventions, we checked out early seeking some tranquility, great hospitality, and an environment in which holiday makers were enjoying their hard earned vacation time - Elsewhere - What has happened to the F.S. - What a Shame ! !\n\nReview 10:\nBooked the Four Seasons with my wife, looking for a weekend getaway. The internet site portrays it as a \"non-gaming hotel,\" an \"oasis away from the strip\" and an \"exclusive hotel.\" Unfortunately, it is right on the south strip. What is worse is that, after you check in, you walk down a very long hallway, and find yourself entering the Mandalay Bay elevators. The Four Seasons in Las Vegas is simply the top four floors of the Mandalay Bay, with more expensive room rates and an \"exclusive pool.\" It was very dishonestly portrayed on the internet, and not at all worth the money. We could have had a similar room for half the price by staying two floors down. We have been fortunate to stay in many wonderful five stars hotels around the world. The Four Seasons in Las Vegas is definitely not one of them. If you really want to stay here, call them first and ask EXACTLY where there hotel is located.\n\nReview 11:\nWhen your head is spinning from the lights and bells in the Casinos, this is an elegant and beautiful refuge. Our standard room was very spacious, and immaculately clean, with a large plasma TV, superbly comfortable bed, and large floor to ceiling windows overlooking TheHotel. The hotel was quiet. The pool area was beautiful, and you can dine in the open-air restaurant that overlooks the pool. We did not eat dinner at the Four Seasons, opting to instead try restaurants at the Bellagio, the Wynn, and Mandalay Bay. But the breakfast and lunches we had at the Four Seasons were excellent. After enjoying this oasis in a city of Glitz, you have the option of returning to the lights, bells, and action.\n\nReview 12:\nApologies for the late review! Amazing hotel! We would not stay anywhere else in Vegas - it is just shut off and tranquil enough to enjoy the calm atmosphere, but linked to everything so you're right back in the hustle and bustle just by walking through the doors. Service by the pool was great, and as it was our honeymoon, little extras like the cake in our room etc, made all the difference. Very helpful concierge booked a trip out to Hoover Dam for us - just watch out in August, we didn't do the Canyon as it was SOOO hot! We would definitely go back.\n\nReview 13:\nLas Vegas has thousands of hotel rooms and most are larger and less expensive than the Four Seasons. BUT, what the other hotels lack is class and perfect service. This is not my first stay here and I will always stay here when in Vegas. Special kudos to George at the front desk.\n\nReview 14:\nThis hotel was cool, relaxing and elegant, the service was brilliant, exactly what we expected from the Four Seasons, the staff were helpful and polite. My husbant tipped the man who got our car for us and amongst the 1 dollar bills there was a hundred dollar bill, the guy called him back to tell him he had made a mistake. This was not a gaming hotel which made it very relaxing, it was not lie the other hotels that were more like cattle markets. I would definitely recommend this hotel to anyone. Top quality, top service, peaceful, relaxing etc etc\n\nReview 15:\nWe had lunch organised for 55 of our team. They expected us to eat on the fountain terrace with no shade in nearly 100 degrees of heat. Plain stupid. And to be told off for trying to cool down in the fountain added insult to a very poor performance. Not a very professIonal experience.\n\nReview 16:\nThere wasn't anything particularly wrong with my stay, but I purposely booked this hotel thinking it would be a smaller property (as is the case with most Four Seasons), as compared to the megahotels on the Las Vegas strip. It is positioned on the top floors of the Mandalay Bay complex, rather than a stand alone property. I prefer hotels where there is a balcony or window to open. I did love the aquarium in the lobby and especially liked the fantastic workout room. As always, great service, which I expect from the Four Seasons.\n\nReview 17:\nThe Four Seasons Las Vegas is a little away from the centre of all the action. However it is a short cab ride away or you can walk if its not too hot. However, if you are looking for excellent service and quality and some peach and quiet, this is the place to stay. The pool area at the Four Seasons is just lovely. The rooms are perfect -- with spectacular views in the strip view rooms. The gym was also great. Love this hotel! !\n\nReview 18:\nWe've stayed here twice and we love this hotel. We would not stay anywhere else! It's one of the only hotels in Vegas that does not have a casino downstairs so it's like an oasis. Rooms are fantastic - very spacious, beds are very comfortable .. Service is top notch! !\n\nReview 19:\nWith the vast array of hotel choices in Las Vegas, and having stayed at many if not most of the best hotels in town, I consistently return to the Four Seasons for business and vacations alike (alone with my wife and likewise with our kids...many times). The exquisite service, quality of the rooms, tranquility at the end of a day (whether working hard or playing hard) makes this fine hotel, truly tough to beat. Top Shelf all the way...Highly recommended!\n\nReview 20:\nFrom the time you step into Four Seasons Las Vegas, the concierge are welcoming and friendly, the front desk is professional and efficient! Our suite is just what we wanted and more! Spacious and classy! Bathroom- a must for us shower and bath tub separate! The walk in dressing room was perfect -keeping our suitcases,clothes out of sight! The concierge services are outstanding..they cant do enough to accomodate their guests! We had asked them at the last minute if they could get us Guns and Roses tickets- they managed and we got excellent seats on the balcony! 10/10 to them! The Spa is professional and their massages are great...one of the best spas! The gym well that was also impressive...well run and they even re-fill your cup whilst you are running on the treadmill!! :) Service with a smile! The restaurants in the hotel are great and when you want to go to the casino- its only a door away and you can enter the noisy world! Overall a 5 star experience!! This is our second stay at this hotel and we will return!\n\nReview 21:\nWe loved that the four seasons was on the top 5 floors of the Mandalay Bay because you could use their facilities but you coif get away from the casino feel by going to Four Seasons. Always the best service and clean!\n\nReview 22:\nLoved this hotel right on the strip. No crazy slot machines! There was a great complimentary coffee service (cappacino and espresso included) and muffins in the morning but the great thing was that the room had a Keurig coffee machine in it. If you travel to Vegas often, you know most hotels won't provide coffee machines unless you have a presidential suite. I like coffee when I get up and don't want to trudge through the lobby to find a Starbucks (that might not be open). The spa was relaxing. The exercise room was great. Service was excellent everywhere but the restaurant (but we went at an odd time and the service was good, just not Four Seasons style). I would definitely stay here again. Especially because you can enjoy the fabulous Mandalay Bay pools!\n\nReview 23:\nThe service was perfect. From the moment I pulled up at the valet I was greeted with a smile and friendliness. My bags were automatically taken care of once they knew I was checking in. I was escorted all the way to the front desk and not just pointed there. The room was immaculate. They even had a robe for my 5 year old son ready and waiting. Everyone was friendly. I mean everyone. I walked by the spa and when I looked inside the lady at the front desk made eye contact and said hello to us. Our room was cleaned twice a day. Coming back from the Shark Reef aquarium and seeing our room completely cleaned with the soft music in the background on the TV and slippers by out bedside was a pleasant surprise.\n\nReview 24:\nMy husband, three teenage children and I stayed at the Four Seasons for four days in February. When you stay at the Four Seasons it feels more like a vacation...luxurious, comfortable and convenient, and it is removed from the chaos I think of as Vegas. The exercise room was great and the pools for kids are fantastic although we couldn't use due to cold weather. I was able to drop a dime in the casino at Mandalay Bay, yet didn't worry about the kids wandering the hotel grounds. I love the bedding and mattresses you sleep like a dream. The room was very large with 2 doubles and room for a rollaway so for a family of 5 it is an easy pick. Shower area was great lots of hot water with a forceful spray and the bathroom all in marble was lovely. We will stay here whenever we head to Vegas, try it, you will love it.\n\nReview 25:\nThe staff at the four seasons was spectacular. Our stay was perfect. In a town where it can be tough to maintain class and dignity, the las Vegas four seasons was magnificent!\n\nReview 26:\nAll the compliments the other reviewers give this hotel are true, leaving little else to add. I will say that we stayed at The Hotel at Mandalay Bay as well as the Four Seasons on one trip, capping the beginning and end of a trip to the southwest. The Four Seasons absolutely blew away The Hotel. The Hotel felt like a tourist trap compared to the Four Seasons. You'll feel the difference from the moment you walk into the lobby at the Four Seasons -- it's different here. If you've got the dough, it's definitely worth it.\n\nReview 27:\nWe went to Las Vegas strictly to see a show that we had wanted to see for a couple of years. We were looking for a non-gaming hotel and were undecided between the Four Seasons and Mandarin Oriental. The Four Seasons provided everything we expected: beautiful hotel, very quiet, superb customer service, quality rooms with comfortable bedding, many nice amenities in the room, excellent housekeeping service, three express elevators and delicious food in the Verandah restaurant. We reserved a basic room, which is what we received \u2013 the lowest floor (35th) overlooking the airport runway and the Mandalay Bay Convention Center parking lot. It wasn\u2019t the best view and you could hear the planes taking off but since we were only staying two nights it was fine. We really liked being able to schedule the three hour window that would work best in our schedule for housekeeping to clean our room. We enjoyed the proximity to Mandalay Bay, as we went there a couple of times and it was great to return to the serenity of the Four Seasons via \u201cthe secret door\u201d. I am glad we selected this hotel and would highly recommend it.\n\nReview 28:\nMy 8 year old daughter and I stayed at the Four Seasons for the weekend of May 16 - 18. We had a wonderful time. Vegas is not a place for children, but when we had relatives going to Vegas to visit other relatives that live in Vegas, I decided to go. Our stay was great. The hotel is an oasis amongst the hustle and bustle of casinos. The room was nice, nothing real special, but had all the amenities of a 5 star hotel. We ate breakfast at Veranda and hung out at the pool most of the day. Service at the pool was excellent. We went over to the Mandalay Bay pool to check out the lazy river and had fun doing that. I felt somewhat out of place there because of the party atmosphere. As the day got longer, the lazy river filled up with cocktail in-hand people so we retreated to the 4 Seasons. I would recommend this hotel to families and anyone looking for a \u201cnon vegas\u201d vegas trip.\n\nReview 29:\nWhat can I say about this place except that it is the most wonderful place to stay. I have been to Vegas 6 times and have stayed in many of the strip properties (some great, some not so great) and by far the Four Seasons exceeded my expectations in every way! Yes the rooms are beautiful, (although a little boring when it comes to decor) the beds are spectacular, (so much so that I bought their pillows) the floral arrangements in the public areas are beautiful, the pool is awesome and the restaurants are spectacular, but it's the service that takes the cake. You will want for NOTHING and you will feel and be treated like a king. Great job Four Seasons!\n\nReview 30:\nI love staying at the four seasons, as it is at the end of the strip (so you don't feel you are in the craziness at the time but are close enought to it if you want it), there isn't a casino in the hotel itselfs, but as it is part of another hotel you have access to one if you want one. For me it is a haven in the middle of a busy resort. The service is outstanding. The rooms are perhaps not as large and grand as other hotels in vegas, but classy. I would highly recommend it if you want an elegant quiet hotel in this busy resort.\n\nReview 31:\nMy thanks and congratulations to the staff and management of The Four Seasons, Las Vegas. I have stayed in hotels all over the world, luxury and otherwise, on business and for pleasure. This is the best run hotel with THE most pleasant, courteous and efficient staff I have ever encountered. The hotel is luxurious, peaceful and tranquil. The latter two attributes being no mean feat in this fast, mad, crazy city. It was wonderful to be able to climb above the Mandalay Bay, out of the noise, hustle, bustle and congestion walk through the doors of The Four Seasons and feel the quiet and restfulness roll over us. My parents celebrated their 50th wedding anniversary during our stay. Mum and dad would like me to publicly pass on a huge thank you for all of the \"treats\" organised for them by the team at The Four Seasons. An especially huge thank you to Manager Rajiv Malhotra...this gentleman is a true star of the hospitality industry. As an aside - go see \"O\" at the Bellaggio. Cirque du Soleil at it's finest.\n\nReview 32:\nWithout a drought, this is one of the nicest places to stay in Vegas. The service, amenities and rooms are nothing short of exceptional. Tucked within the Mandalay Bay, located at the end of the strip, you have the Vegas feel but without the hustle and bustle of other hotels. It has its own private pool or you can use the Mandalay\u2019s pool. Both are great for sun, fun and people watching. If you want to be pampered, this hotel is well worth the money.\n\nReview 33:\nIf you're looking for that incomprehensible bargain, where you pay $40 per night but every linen is sure to be saturated in cigarette smoke and remnants of the previous occupants might linger in hidden corners, this isn't your place. We stayed here for the Las Vegas Marathon, and couldn't have chosen a more luxurious and comfortable hotel. Only steps from the race start and finish. No smoke. No ringing slots. No late night parties that sound like crimes in progress. Magnificent food. We returned the next month for a business dinner at Charlie Palmer Steak, and can't wait to go back again. Because the Four Seasons is tucked inside Mandalay Bay, you won't miss any of that Vegas bling \u2014 if you want it. But we found that a half-day trip to Red Rock Canyon for hiking and trail running, a 45 minute drive from the strip, suited our needs perfectly.\n\nReview 34:\nChose this hotel from reading reviews on trip advisor. Absolutely top notch. We were upgraded to a suite with 180 degree view all around the strip. The staff were very friendy & helpful. Fantastic bedroom with extra comfy queen size bed. Even had a separate dressing room, big bathroom & kitchen area. The pool area was adult only with a heated pool & helpful staff looking after you with jugs of iced water.. Was at the end of the strip, but walkable to most places. Buses right outside if you need them. Would stop here again if we went back to Vegas. Booked with American travel shop in Leeds & must say they really came up trumps with this trip. Went on to grand canyon, Sedona & Scottsdale after Vegas & it was an unforgettable holiday.\n\nReview 35:\nFirst time in Vegas and glad I chose this hotel. I've had a good time at this hotel -- as my tour guide put it Four Seasons just needed a location on Vegas and they don't aim to be the most luxurious or have many guests, but they have a way of making yourself feel welcome at it. The elevator was pretty quick and never crowded like I saw at other major hotels along the strip. Room service was excellent, just remember to give a tip of $1~2 and they were nice enough to keep me well stocked with the L'occitane bath products. Downturn service of two water bottles was always provided. There were also more than enough doormen/helpers at any time for the time, so you never really had to wait for service if you so require. I also tried the spa (separate review), and it was good. The only downturn was that the Mandalay Bay tram to Excalibur was out of service during nighttime, which made it a walk to get back to the hotel from the strip sometimes.\n\nReview 36:\nExcellent service and beautiful facility. Wonderful food. Lots of children who were happily visiting all of the sights. We had a wonderful family time celebrating an adult birthday with friends and family flying in. I was happy that there was no casino in that part of the hotel since I do not like to participate in that and in most hotels you must walk through the casino to reach the theater or other activity. This place was calm and beautiful. The staff was just outstanding...from parking attendants to maid service to check in to parking aqttendants and doormen to concierge. Everyone made eye contact and smiled and had a greeting. Very welcoming.\n\nReview 37:\nA large, well appointed room in a very large but impeccable hotel. Whilst the location is peripheral it is away from (but still in walking distance to) the madness of Vegas and is an excellent place to hide after a day or night on the strip. The service was outstanding - competent, patient and unobtrusive. My only gripe is charging for wireless internet. In 2011 and at Four Seasons rates this should be free, it really is nickel and diming.\n\nReview 38:\nThis is the place to stay if you are looking to be pampered beyond belief. The service is everything one can expect and more. And yet, upon passing through the exclusive door to the Mandalay Bay one is tranported into the middle of all Vegas is and sought to be...\n\nReview 39:\nI may be a degenerate gambler (sometimes), but the thing I loved most about this hotel was the lack of a casino in the lobby. It was a quiet oasis that we could not WAIT to get back to every time we left. The service was perfect, in every way. I loved the rooms, the service, housekeeping, the gym - everything!! The housekeeper called me by name! The FS does service right. As an ex: I mentioned to the front desk that my friend is coming in for her birthday -- I was there to leave a key. They get her name, send her a personalized birthday card and a delicious birthday cake. Fell in love with Greoge at the front desk right then. Was there for a conf, and that all went well. I may never stay at another hotel in Vegas.\n\nReview 40:\nThe hotel is generally up to Four Seasons standards but doesn't feel as nuturing as other properties since the guest rooms, the top floors of the Mandalay Bay, are disjointed from the lobby and front entrance. Our room faced the Strip - one of the best views of any hotel room in which we've stayed around the world. I was a little disappointed that the bed was lumpy and that the hotel had limited spa services (the staff directed me to the Spa at Mandalay Bay for other options), particularly in a city known for extravagence. Nevertheless, when the weather permitted, we sat by the gorgeous pool and were treated like royalty by the sophisticated staff. The price of food at the restaurants and poolside were, of course, extraordinary. We crossed the street for breakfast at McDonald's after we got our first breakfast bill for $50+, which included coffee for 2, oatmeal with berries and a couple of tiny danish. There's no excuse for that. Regardless, the Four Seasons provided peace and tranquility against the chaotic Vegas landscape, which was something we appreciated every time we walked in.\n\nReview 41:\nNice to stay in hotel with private entrance and yet still in hotel with great casino.\n\nReview 42:\nThis hotel is the best in vegas, if you want to stay away from the crowds. They cater to your every whim. I noticed that when they made dinner reservations for you you get the best tables at the restauarant of your choice. We had a strip view room which was very nice, nothing outlandish. The pool is nice and quit and they come around with frozen towels, evian spritz, ice's. The staff at the pool is great. If you love steak (as I do) You must go to SW at the Wynn. Simply the BEST. Dare I say better than Luger's. Enjoy.\n\nReview 43:\nI absolutely loved this hotel. The staff was exceptionally friendly and helpful. We felt pampered. The room was fabulous, and we had access to everything we needed and wanted to do. The pool was just awesome, as was the staff there and the service. It was a pet friendly hotel, which was what we needed. I would go back to this place in a heartbeat!\n\nReview 44:\nThis was our 4th visit to Las Vegas but our first stay at Four Seasons(3 nights). My wife and I absouletly loved this hotel. It is close yet so far from the hub bub of Mandalay Bay. We were celebrating our 20th anniversary and upon returning to our room we found a \"Happy Anniversary\" cake in our room. What a pleasant surprise. The entire hotel staff was pleasant and attentive. We had a premier strip view room with a spectacular view of the entire strip. Room was a good size and VERY clean with NO hotel type odors. We would definately stay here again! We have stayed at Bellagio and Signature but Four Seasons has them beat.\n\nReview 45:\nIf you can afford it, it's the best hotel in Vegas. No where else in Vegas did I get the level of customer service that I did at the 4 seasons. Such attention to detail.\n\nReview 46:\nI usually come to Vegas to go crazy, but for a calm business trip, the Four Seasons was perfect. It's part of the Mandalay Bay - floors 36 - 40, but it has a separate entrance, separate pool, separate restaurants, etc. I had a gorgeous view of the entire strip from my room and the bed and shower were both amazing. I loved that you don't have to walk through a huge casino just to get to the elevators, and the service was spot-on from the minute I checked in to the minute I left. It's not as lavish as Four Seasons in more exotic destinations, but it is a perfect getaway if you don't want the casinos, clubs and crowds at your doorstep.\n\nReview 47:\nStayed one night on the American Express package which included breakfast and dinner. Service is 5 star as you would expect. This is no Marriot hotel! The staff opens the door for you, walks you to the front desk and then to your elevator. The lobby and public areas is opulent. The room is typical of a Four Seasons hotel. Everything nice, great bed, nice bathroom with separate area for the toilet. Needs a fan though. Nice touches though like your choice of newspaper hanging on your doorknob and not on the floor. Valet is $22 which is rare for a Vegas hotel. Pool area very nice and you have the option of going to the Mandalay Bay pools. The casino is entered by a private entrance. This was a nice quiet hotel in the land of craziness known as Vegas.\n\nReview 48:\nExcellent hotel, it doesn't feel like you're in vegas. Spa was great and service top notch. can't wait for Four Season Maui\n\nReview 49:\nAfter reading the reviews here, I really wanted to experience what the others experienced. I guess because of my high expectations, the Four Seasons was just alright. When we drove up to the hotel, there was no one there to help us. We had to drag all our luggage to the check-in. Even after checking-in, there was no one to help. On the bright side, the fitness center and spa was amazing. There was always someone there to give you water or help you. Would I come back? maybe if I get a great deal\n\nReview 50:\nStayed for a relaxing long weekend in February. Was fabulous. Property is beautiful serene and oasis in vegas crazy! The only downside is I wish the spa offered nail services.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30021, "query_start_index": 30023, "query_end_index": 30023, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "86%", "inner_docs_start_indices": [176, 475, 1516, 2418, 2869, 3801, 4493, 4902, 5299, 5936, 6850, 7567, 8137, 8429, 8995, 9293, 9839, 10283, 10565, 11035, 12075, 12305, 13084, 13808, 14641, 14829, 15365, 16498, 17395, 18067, 18615, 19644, 20110, 20976, 21730, 22694, 23362, 23818, 24095, 24831, 25944, 26042, 26578, 26940, 27582, 27764, 28417, 29187, 29323, 29835]}
{"id": "150446", "pid": "150446", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhen we arrived in Puerto Rico at the Intercontinental San Juan Resort & Spa earlier then we could check in so they let us use the facilities while they got a room together. We loved the pool area. It is extremely nice and relaxing. The only downside was there did not seem to be enough chairs for everyone. The beach area was also beautiful and extremely nice. We were close to a handful of restaurants and other resorts that offered restaurants. The hotel itself has an awesome outside restaurant right on the beach that serves pretty good and inexpensive food.\n\nReview 2:\nTourist be careful with the casino. They make their own rules. Played poker there on a trip and the dealer mucked my hand during showdown because I turned one first and then the other when I had the winning hand. It was a big pot and they didn't even check the cameras. The dealer paid the local player without even calling the casino manager for review. Supposedly it was an \"automatic muck\" because the cards weren't turned exactly at the same time. Go somewhere else!!! !\n\nReview 3:\nMy husband and I just returned from a 5-night stay at the Intercontinental in San juan, PR. We have stayed at an all-inclusive resort (sandals, dreams) for all of our prior caribbean/mexico vacations, so we were not knowing exactly what to expect. We are extremely pleased with both the service, staff, and cleanliness of the resort. The grounds were beautifully landscaped and the staff couldn't have been any more helpful. The only negative thing i can say about this resort is the price of the restaurants on the grounds. we paid 50 bucks for my husband and i for breakfast which was definately not worth the money - i would suggest going across the street to mi casita restaurant for a good breakfast that cost 15 bucks for my husband and I both! the casino in the restaurant was pretty cool - better than we expected. overall, we were very pleased with our experience!\n\nReview 4:\nI am always pleased when I get this hotel. Great pool and beach area, nice public area, drinks are overpriced and weak and watery. Good food in the sushi bar, and a good meal in the bar at Alfredos. staff was nice there, especially the helpful barmaid who was lovely. Appreciated the robes and slippers. Couple in the room next made a lot of noise, but not the hotels fault, just ignorant people.I have no complaints, I didn't see bedbugs, I think some people don't know the difference between sand flies, and bed bugs, which both bite your legs. Good location, walk to the nearby supermarket and stock up on beer and booze, frig in room was nice too.\n\nReview 5:\ngot a great deal on priceline. . the room is very nice, . the pool is amazing . bars and restaurant really nice . the staff is good the only problem is the 12 USD parking fee for self parking The beach is nice itself but the sea is not the kind of sea you expect in PR. Other beaches offer much nicer sea and sand.\n\nReview 6:\nStayed here with my husband and 9yr old son, January 6, 2012. Booked the room through hot-wire. Room was just a regular \"city\" view, on the 5th floor. Nice and clean. Staff was very nice. We were a little confused as to the restaurant situation, so just grabbed a bite to eat in the bar area - $10 steak was good enough for my husband. In the morning we didn't feel like going off site, so sucked up the $20 breakfast. ouch. that was the only down part to the hotel. We made use of the towels and beach toys and went out on the beach for the morning before checking out at noon and heading on to our cruise. There was always security was watching the gate to the beach.\n\nReview 7:\nUpon arriving at the hotel I upgraded to a suite. The refrigerator did not work, the remote to the TV did not work, and the service to get the room cleaned and fresh towels was horrible. Before going on the trip I reviewed the postings for this hotel and saw several people posting issues with being bitten by bugs. I ignored these facts because the proce was affordable for the hotel. Big mistake. I was severly bitten and found they were inside the couch. The hotel made me feel like I was trying to get away with something while I had huge allergic reactions on my arm, neck, head, and back. I spent money getting medication to resolve it. The hotel did take the blankets and couch items to a lab to get tested and of course, they say they did not find anything. They definitely have bug problems and do not want to resolve it. The attitude I get is that they do not care. For health reasons I would avoid this hotel especially if you have kids.\n\nReview 8:\nafter checking in, went up to the room and the room key did not work. as luck would have it, my room was at the very end of the corridor. went back to the ckeckin desk and was given a new room key. upon entering the room i found the room was already occupied! i hauled my luggage back downstairs to the front desk. and not so much as an apology was given. the gentleman at the front desk escorted me to my new room, which was an ocean side room, but could not actually see the ocean as there were a lot of palm trees in front of the window. again, after being escorted to my new room not one word was spoken by the hotel employee.............. that's the definition of terrible service!\n\nReview 9:\nRoom service stole my blackberry from our locked hotel room-The Americas Guest Services department said that since it wasn't in a safe they weren't responsible for their employee taking it. Really? Are they somehow exempt from laws against theft? Three people at the hotel including a supervisor of security and member of management all said they would call back after reviewing the situation-that was two weeks ago-----nothing has happenned. Also-they don't mention that you'll be charged something like $15 a day for services including towels and internet. As for the internet-we never had a connection. We complained about that the 1st day and as apparently is their standard practice they said they'd have someone called to fix it but never did. The cable also never had a clear picture the entire time we were there. Of course, we requested someone check on that and again were told it would be resolved but it never was. BTW, the casino is exceptionally small.\n\nReview 10:\nComing from St. Croix our flight was delayed in San Juan and we decided to stay a few days. The InterContinental was suggested by the gate agents and we are glad they did. The hotel was magnificent and our ocean view room was amazing. Since we had no prior plans to stay here we checked with the concierge and he gave us an excellent plan of attack. We saw Old San Juan and the castillos and also drove over to the rainforest. The pool area was spacious and had plenty of chairs to pick from. The swim up bar closed just was we were there which was disappointing. The beach was beautiful and lovely for walking along. I even found a live sand dollar! The casino was small and it hard to find a machine in the evening. We dined at Alfredo's and the food was delicious. My favorite part of the room was the bed/bedding. I hope to be able to contact them to try and find out what brand(s) it was. We asked with the front desk on check-out but they said to contact housekeeping. Overall an excellent \"extended\" vacation.\n\nReview 11:\nI selected the IC based on a good bit of research, including reviews at TripAdvisor. We made our reservation back in October for our Feb 3 stay....but sadly, did not get a chance to stay there. IC called me 3 days prior to arrival to let me know that they could not honor my reservation because a 'large group' was staying there. While this was never quite explained to me, the IC was kind enough to 1) give me advance notice 2) book us into the their sister hotel (Holiday Inn San Juan) and 3) comp our first night's stay there. So, while I was disappointed with the change (there is no reasonable way to compensate for switching to a 2-star hotel 2 blocks off the beach from a 4-star hotel on the beach), the IC did work with me to make it as right. We had a smooth check-in at the Holiday Inn SJ, a great room, and use of the IC grounds as though we were guests. All detailed in a letter sent to me by the IC's revenue manager (maybe that explains it? ).\n\nReview 12:\nNot sure where to begin. The hotel is waaaay past old and dated. IF the name InterContinental was not on the building, I don't think people would pay more then $70 to stay. Our room looked like the housekeeper took the day off. There was hair in the ice bucket, toe nails on the carpet, stained mirror, not enough towels, the bed made some very loud noises just when sitting, debris in the pool and hot tub. The air condition was so week I was sweating in the bed trying to fall asleep. The beach was OK at best, again no obvious work went into making the beach presentable. I'm not familiar with other options in the area but trust me don't stay here or you will be very disappointed.\n\nReview 13:\nWhat a paradise, stayed there while on business with the military, govt rate of 195. Right on the water with its own beach and casino. The rooms had couch and coffee table, rooms from the 10th floor up have a great view of the ocean. Food and drinks are expensive, 8-10 bucks for a rum and coke. Grocery store across street. Eat at Lupi's a few blocks down, mexican sports bar-great fajitas.\n\nReview 14:\nThis location was great, they definitely cater to the little ones, they have a game room and daily activities to keep children entertained. My daughter loved the pool and the adjacent beach front. I personally loved the well equipped gym and the well placed treadmills which faced the beach. They have a great happy hour bar which serves delicious authentic Puerto Rican food. There's a Starbucks next door at the Astoria and there is a supermarket about two blocks away. If you're interested in getting around town on your own, the metro bus stops right in front of the hotel. I would certainly recommend this hotel to friends and family.\n\nReview 15:\nI have been trying for the entire day to find information on group rates. We were constantly being disconnected. Their customer serivce gives an indication of what to expect. I am very disappointed because I had friends recommend this hotel due to location.\n\nReview 16:\nMy friends and I had booked on-line. A friend recommended the hotel because of the beautiful pool and swim up bar. When we arrived, we were informed that we should have been told when we booked (we weren't) that the pool was closed for renovations and instead we could take a shuttle bus to the Holiday Inn's pool. We were offered our choice of a few amenities - casino credits, free breakfast, a 30 min massage, etc. Since the reason we had booked there was the pool, we decided to go elsewhere and ended up at the beautiful El San Juan.\n\nReview 17:\nGreat location, nice beach and pool area. Problem is Bed Bugs. If you stay here, check your bed, you might just have un wanted guests. Management does not seem to care if you bring it to their attention.\n\nReview 18:\nMy wife and I took a long weekend at the Intercontinental. We had a nice room and a pleasant stay. Look for travel packages that include breakfast -- you can save a lot that way. The intercontinental is a 3.5 to 4 Star hotel on a nice beach. It is much quieter than the neighboring San Juan Resort which seemed much more lively (but we were looking for a quieter get-a-way). The casino is small -- but has poker, which was a must for me (however the rake is high). San Juan is about a half hour by cab, but worth the drive for some very good restaurants. The concierge is excellent and will help you with restaurant selections. The spa is good -- I had a very good (but expensive) massage. We had an amazing meal in the PR Museum of Art (very expensive and quiet, but enjoyable).\n\nReview 19:\nThis hotel should be wonderful. It has a beautiful swimming area, a swimup bar, a private beach with a nice beachfront restaurant...BUT the first two hotel rooms I tried had visible black mold. There was black mold in the conference room we met in as well. Everywhere I was, I could smell mold and mildew. It aggrevated my allergies to the point, I had to leave early. So, regardless of all the pluses, an unhealthy hotel is unacceptable in my book.\n\nReview 20:\nLoved it! Very nice place to go and relax and even to gamble a bit. Kids loved it.\n\nReview 21:\nWe book two adjoining rooms to have more space to spread out because the rooms were so reasonably priced. The hotel grounds are lovely, and the kids loved the pool area with swim-up bar. The restaurants were all great..we especially loved eating at the restaurant on the beach with our toes in the sand! We book a snorkel trip so we could see the Caribbean side of the island and loved it. THe breakfast buffet is amazing! !\n\nReview 22:\n3 nights stay - great experience. Nestor (concierge) and Irene Perez (hostess) very helpful and professional. Service workers throughout friendly, helpful. 2 good theme restaurants for steak and Asian cross-over. (Didn't try the Italian spot b/c the Italian restaurant next store in the El San Juan is probably the best food in PR). Recommend Metropole (3 blocks) for authentic PR food and Parrot Club in Old SJ for same. Walked the streets, took local busses -- interesting and safe. Good market across the street for in-room fridge supplies. Beach and pool outstanding. If you don't like this experience, either stay home or be prepared to pay 2 - 3 times for some chic place in Hawaii. (Also drove to Rincon - spectacularly beautiful shore-line, surf and the real deal for surfers.)\n\nReview 23:\nWe stayed at the Intercontinental at the beginning of December of 2011. It was our first vacation in over 3 years and chose this hotel because we had stayed at the intercontinental in the Papeete and had a fantastic time. However, this place is outdated, our first room had mold in the bathroom and the carpet was dirty. The bathroom looked like they had used a wet towel to clean the whole room and no cleaning detergent was used. They moved us to another room that was better but the carpet was still dirty. We were there for a total of 5 nights and on the last night we were awaken by the police arresting someone on our hallway. Obviously the hotel can't control people's behavior but there was blood all over the elevator and dripping down the balcony from the 15th floor the following morning when we were leaving. When we told the front desk person, she seemed uninterested. We will never stay at this hotel again.\n\nReview 24:\nAfter the initial surprise and worry of how close to the airport the hotel is, we were very pleased with this hotel. The room was nicely sized, and although our 7th floor ocean front faced a tree, we could see ocean to the right and left of the tree. It also looked over some ugly rooftops of buildings, and the balcony had only room to stand. Other than that, the hotel was just great. The pool was wonderfully large, with one bar in the pool and one on the ocean. The restaurants inside the hotel were rather expensive, but there are plenty of choices around the hotel. Take a couple of trips into Old San Juan, one in the day and one at night. At first we didn't think we would enjoy another trip to San Juan, but after a week, those thoughts were quickly banished.\n\nReview 25:\nI really enjoyed this hotel. Fantastic, clean, updated rooms, the gym was outstanding, and the beach very clean (the water has quite a bit of seaweed in the morning). There are restaurants and bars close by and the airport is only a $12 ride. I don't really have any complaints about this place...I was expecting to be the same old canned Intercontinental rooms, lobby etc. The only thing I would say is that this hotel is a long ways from Old San Juan so you'd have to take a cab (maybe $15-$20). I would stay here again.\n\nReview 26:\nWe stayed at the Intercontinental for 2 nights before our Southern Caribbean cruise. We were met by a wonderful staff, always with a smile and a greeting. The entire staff were friendly and helpful. The hotel itself was beautiful, and our room was spectacular, very clean, with a comfy king size bed. The pool area was great, the pool itself was phenominal with a waterfall and a swim-up bar. The hotel is situated on the beach, which is a short walk from the pool. We had a great time and I highly recommend this hotel to anyone. The only downfall is the food prices at this hotel. However, there is ample food choices for the bargin hunter just across the street.\n\nReview 27:\nJust spent five days at the Intercontinental and had an excellent experience. Hotel itself is 3.5-4 stars, staff is excellent, food is over priced but where isn't it on an island. Be clear this is not a Four Seasons or a Ritz; but it provides an enjoyable vacation complete with the amenities which most of us expect. Beach is pretty but seaweed is a problem near the shoreline; venture out a bit and it goes away. Pools are very nice and well kept. Expect the beach to be pristine and beautiful as can be and you're setting yourself up for disappointment. Restaurants are good, location is central to other activites. I'd recommend renting a car for sightseeing. Price is right; enjoy.\n\nReview 28:\nI've been to Puerto Rico a few times and Carolina was a new experience for me. In my opinion, it doesn't have the best beaches and atmosphere (the ocean is FULL of seaweed- I laughed when i read that in other reviews but it's actually pretty gross when you find seaweed stuck in your bathing suit hours later). However, that being said I loved the Intercontinental. I thought it was clean, very pretty, and the pool was lovely. Our original package (booked through expedia) was for a stay at the Waldorf next door. However, we switched at the last minute after reading extensive reviews about bedbugs in the Waldorf garden rooms (and from the view from our hotel the back of the Waldorf wasnt looking so clean). It was a last minute switch but I couldnt have been happier! The Interncontintal is also fairly close to Old San Juan which I would highly recommend.\n\nReview 29:\nWe were put up in this Hotel for 1 night before our cruise. It was Unbelievable. Our Room was smaller but the Hotel and Location were Awesome. This is a beachfront Hotel with a Beautiful arrangement of pools before you get to the beach. Small cafe type places off of the pools and beach to eat and have drinks. A wonderful FRESH Sushi Bar. The Beach in front of this hotel is undescriable.!! To See is To Believe! Highly recommend this Hotel. Our Room was Clean and the Food was Def. Acceptable\n\nReview 30:\nStayed at the IC in late June. Hotel is very nice and is minutes from the airport. The airplanes are not that close to be noisy. Hotel has a Ruth Chris which we went to and was excellant. We also tried the Japanese restaurant for sushi which was also good. The pool is large and very nice with a swim up bar. The beach is right off the pool and is really nice. You can walk next door about 100 yards to the Wyndham El San Juan. They have 4 or 5 excellant restaurants including The Palm. Overall one of the nicest hotels we saw in PR. If I went back I would stay at the IC or El San Juan. Be carefull there are other Wyhdhams in PR, you want the El San Juan, not the Condado!\n\nReview 31:\nLiberty Travel had the flight times and and the room booked wrong,so the trip started out bad.The Hotel was just OK,not worth the 300 a night we were paying.Nice pool area,There were no shuttles for the hotel.I would go back to St. Martin or St Thomas instead of Puerto Rico.\n\nReview 32:\nThe hotel is completely inelegant with low ceilings throughout and terrible rooms. The only thing worse is the help which is either non existent and rude. Stay at the Ritz or ESJ or stay cheaper with a Holiday Inn (cleaner and newer). Do not be fooled by the branding of this property.\n\nReview 33:\nMy wife and I stayed at the Intercontinental both prior to and following our recent Caribbean cruise. We could not have been happier with our choice! The hotel has an excellent staff! Very helpful and friendly (and make great drinks). We loved the pool area, always finding a great place to sit in the sun. The hotel also provided beach chairs at no cost to guests, although umbrellas cost a few dollars for the day. There was both food and drink service at the pool and beach area and we found it all good. Our room faced inland, so not much of a view, but our friends paid for the oceanfront view and it was spectacular! We dined at the Japaneese restaurant one evening, and found it pretty good, priced similar to what we would find locally. The fitness center was small, but its beachfront location and 24 hr access made up for that. The only negative we found was the lack of a place to get coffee!! We had to walk to the next hotel (EL San Juan) to find Starbucks. We will definitely stay here again.\n\nReview 34:\nMy husband and I loved the resort. Excellent service, beautiful beach, pool and amenities. The hotel food is expensive but there are plenty of places to eat off the resort.\n\nReview 35:\nWe took my mom here for her 65th birthday knowing she loved PR. Well, it was a GREAT trip- except for the rain the last few days. We were there from Oct.9-13 and even though the hotel was full, it never felt that way. Everyone loved the resort, hubby-hard to please, mom-harder to please :-) and our 2 little girls- 5 and 6. Our 14 year old was a bit bored due to the fact that there weren't many teenagers for her to hang with. Wonder if they have a kids program during peak season? They did show family movies every day at 5:00 p.m. The pool was beautiful, the staff amazingly friendly, beach clean and lovely. I do prefer the Caribbean Sea to the Atlantic Ocean but Intercontinental can't do anything about that. LOL The casino was fun- as mentioned, free food and drinks while gambling. Old San Juan was great shopping and beautiful. Will definitely be back, but beware as hotels everywhere, the food and drink prices were high. Mix BK, Subway,Mi Casita with hotel food and have a WONDERFUL time. We did.\n\nReview 36:\nMy stay at the InterContinental San Juan will prevent me from ever staying in San Juan or at a InterContinental Hotel ever again! Rooms facing the street are loud and depressing. The constant noise of city traffic, car horns, police sirens, aircraft taking off from the airport, and even gun shots throught the paper thin walls will drive you nuts. Thursday-Sunday it goes all night long! The staff is under the impression that they are doing you the favor of serving you. Front desk personel need lessons in customer service. Their \"Puerto Rican\" attitudes are not what paying guest deserve. Even the managers will look down on you. Speaking spanish will help to get stuff done. Seems like the staff is a bit biased. I will never recommend this hotel chain because of the experience I went through this week.\n\nReview 37:\nOk if you want to spend a lot of money overall, stay here. Everything is way too expensive. Rooms average, bathroom smaller than our home bathroom, food, drinks, parking $16per day (u park it) $22 valet. For example 2 drinks and one order of calamari $35. Pool is beautiful, great location, oceanfront and city views rooms, nightlife everywhere, close to airport, nice clean beach. There are other hotels close to the area a lot cheaper and very decent. So, if you want to be pampered and treated almost like a person from the royalty and spend royalty $$$ then stay here.\n\nReview 38:\nWe had a wonderful stay at the intercontinental. We were lucky enough to have an ocean view room on the top floor of the hotel! The room was VERY spacious with a King bed and a small sofa coach. When we were tired of laying by the pool or ocean we relaxed in our room with our balcony door open listening to the waves. During our three night stay we indulged in a couples massage, a must to complete this romantic vacation! I'm only giving this hotel 4 stars because we were disappointed in the service and prices.\n\nReview 39:\nWe've stayed at a few of the Intercontinental Properties as a Ambassador / Priority Club member. This Puerto Rico location is the worst of all we've been to, it's old the property needs some major updating and cleaning. We go upgrade to ocean front room we got a great view but the room itself is old with very outdated interior, old and worn out furniture; bathroom is not clean. Amenity is poor. Service is not nearly as good as all other locations. i would not recommend this to any friend and especially any of the club member you will be very disappointed. Lastly, do not eat at the Alfredo food is terrible, everything is overcooked and the quality of food is poor.\n\nReview 40:\nAmericans should be conscious of where we spend our vacation dollars. I choose to spend it with fellow americans on the beautiful beaches of isla verde. Warm beautiful green water beaches and friendly puerto ricans willing to help and assist in enjoyable vacation. would go back tomorrow.\n\nReview 41:\nRooms are a bit worn and elevators are slow particularly at check out/in times.\n\nReview 42:\nWe wanted a resort type hotel that was big with a lot of stuff going on for our 4 day Spring Break Vacation. Through Travelocity we got a great deal for InterContinental but ended up spending much more than we had planned on on food. I would not recommend the restaurants at the hotel. But, there are some quick fast food places around the hotel. And a great place for breakfast across the street. We did love the pool and the bar by the pool. There was always an available chaise and great towels. Much more good than bad about this hotel.\n\nReview 43:\nMy wife and I stayed for a night before getting a cruise and it was a great start to our vacation. The view of the ocean from our room was great and the rooms were very adequeate with a desk, couch, chair, coffee table and nice bed. The bathroom was clean and very adequate. Check in was a breeze and there are plenty of places to eat on the property and in the area. Would definately stay here again in the future.\n\nReview 44:\nI LOVED This hotel!! The rooms are kind of small for the price but the ocean view rooms really make up for it!! There is so much to do in the area too & the Concierges are very helpful in planning excursions for you!! 'El Yunque' was an absolute treat - though bring your hiking shoes!! Also, if you have the time - go to 'Culebra'. The sand is so white and the water is unbelievably blue!!! The hotel has some great amenities when you're not out exploring though. The swimming pool is very nice and is right next to the beach too. Great restaurants here too: the japanese steakhouse was quite a surprising delight!\n\nReview 45:\nWe arrived on 8/22/11 at 2:30 a.m. We were there after the Hurricane Irene hit the island. They had a back up generator. The staff was horrible. Also they gave no amenities to people that stayed there during the hurricane. The staff acted as if it was an ordinary day. The weather was bad. There was nothing to do at the hotel. The hotel did not do anything to make the stay comfortable. It was like it was normal weather. No one asked if we were comfortable or not. We never saw a Manager.\n\nReview 46:\nMe and wife stayed 3 nights Fri-Mon. Oceanfront room the way to go. Room was good size, clean and had what you would need and would expect. Prices at hotel for food and drinks twice of what you would pay at a place on the street, but it was good, buffet breakfast ($60). That should say it all. Chairs on beach free umbrella's $10. Beach at Hotel clean and water warm sand pretty awesome. Unlike the Hotel pool not heated and not warm. Hotel is in very safe area. Police all over the place. Took the public bus to Old San Juan .75 cents with all the other tourist got to check out the hood and save a $. Again Police all over the place in Old San Juan. Very safe. Last tip check out the El San Juan next door very classy very $.But while there you must eat at the Palm for dinner $ but worth it. Nestor the Concierge was great and so was the rest of the staff. Not much at Hotel for entertainment but I recomend this place if not you would know it.\n\nReview 47:\nWe took our 3 children, 2 girls 17 and a 15 year old son for a week to the Intercontinental. We basically chose this hotel because the rates were more reasonable than the El San Juan and Ritz. We booked late and still caught a special where we got our second room at half price. We were extremely nervous about the property because the reviews on this web site were not encouraging. When we arrived, we were pleasantly suprised. The rooms were fine, clean, served the purpose. One night, the air conditioning made some noise. The Hotel staff was fixed the problem and then left a fruit basket in the room, for our troubles. The staff was extremley pleasant and accomodating. The food at the pool was o.k. and service a bit slow but it was very crowded, being Christmas week. Overall, I would not be afraid to book this hotel. The Ritz facility was much nicer but we were paying $200 a night less. The El San Juan was too much of a scene, but the kids liked to go at night. All in all , it was a great trip.\n\nReview 48:\nQuick arrval and departure to airport. Safe area. Good food & drinks. Room especially bathroom could use some sprucing up.\n\nReview 49:\nThis was our first visit to Purto Rico, and for our first stay we couldn't have chosen a more perfect place. The rooms were big, with a balcony and quite comfortable, and always kept clean. The staff were all very friendly but we found the concierge desk at all times to be very outgoing and helpful. One of the tours they recommended was the Catch a Dream Ranch, which was a 90 minute horse back riding experience like we will never forget thru the foothills of the rainforest and a run on the Rio Mar beach with a beautifull view of the El yungque rainforest in the background. We found the restaurant on the beach very nice along with several of the local area restaurants. Cabs are plentiful and the rates are set so regardless of the traffic situation your assured of the cost which we found quite reasonable and more relaxing than trying to rent a car and deal with the local traffic ourselves. Over all we had a great time.\n\nReview 50:\nVery expensive. The rooms are average and the location is grimey and not very safe. Isla Verde is run down. Best stay down at the beach closer to town. Hotel very close to the airport. for everything good and bad that that entails. However the hotel is right on the beach. the beach bar restaurant has affordable and tasty food. The pool is fantastic. Everything else is below par. For the price paid I and my fellow travellers expected a lot more. I havwe stayed at many places that cost one third the amount and been nicer properties. Realize that you are not in San Juan; you are an expensive cab ride away. This is Isla Verde. So in summary; terrific pool. One of the best. Everything else OK in a 3 star property @ $100 a night but not in this property at over $200 a night.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31279, "query_start_index": 31281, "query_end_index": 31281, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 751, 1237, 2122, 2785, 3111, 3792, 4752, 5450, 6428, 7457, 8427, 9125, 9529, 10181, 10451, 11002, 11218, 12010, 12472, 12567, 13004, 13802, 14736, 15517, 16052, 16730, 17429, 18303, 18810, 19497, 19785, 20083, 21102, 21287, 22308, 23130, 23715, 24242, 24926, 25227, 25319, 25872, 26300, 26928, 27431, 28392, 29411, 29546, 30489]}
{"id": "2514928", "pid": "2514928", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat location, almost next to the Eiffel Tower and with a Metro / RER station across the road making it easy to get around the city. All the staff were friendly and very helpful, speak excellent English and were very patient with our hesitant school days French. The room was comfortable and, while not big, far more spacious than some city centre hotels. There is a pleasant lounge area and free wi-fi. Being able to leave our cases after we'd checked out until it was time to leave for the airport was a plus. We found a reasonable internet deal for four nights but this is an expensive part of the city so expect to pay more than in other areas.\n\nReview 2:\nTurned up at 11:30pm, the guy on the desk took over an hour to check me in, made me get my computer out to convert the amount I paid in \u00a3 to Euros and didnt even say sorry for the delay. Then I had booked a Club room but he put me in a standard room as he didnt trust me (I was smartly dressed and on business!). Got given a free breakfast the next day but didnt make up for it. Also asked for an iron and I had to do this in the main dining hall as wasnt allowed to take it to the room. Real shame as otherwise the hotel is really great, they just need to sort out the service I have had better experiences at hostels and wasnt paying \u00a3150 a night there!\n\nReview 3:\nUpon first impression the Eiffel Seine is quaint, quiet and clean. The breakfast were good, the staff nice and the room's well maintained and quiet. Experienced some trouble with the television and receiving CNN and the BBC, the only two English channels available. When we brought this to their attention they did what they could to rectify the problem but to no avail. Trouble arose when my mother found that she had 100 Euro's missing from her wallet. We passed this off as a minor slip of the memory and continued on with our stay. Unfortunatly, four days later another 100 Euro's went missing from my mother's purse while we were eating breakfast downstairs. Someone had entered the room with a master key and when they left they did not close the door entirely . When we brought this to the attention of the hotel manager she came off as annoyed and offended. Her suggestion after ranting about her knowledge of her employee's was to report the incident to the police, which is what we did. I would not recommend staying at this hotel.\n\nReview 4:\nI just returned from a 6 night stay at the Hotel Eiffel Seine. What a great hotel. The front desk personnel just couldn't do enough to assist us and always did so with a smile and a kind word. Our room was gigantic by european standards and, while the road in front of the hotel is quite busy, the soundproofing in the hotel is excellent. Their lobby area and their patio area are respites of peace and quite in a busy bustling city. You couldn't ask for a better location. The Bir-Hakim metro stop is literally across the street, the Champs-d'Mars RER train stop is less than 100 yards away (this is the train that aso runs to Versailles). The eiffel tower is less than 10 minutes away and there is a little grocery just about 2 blocks away. We very much enjoyed the take-away ham, cheese, and egg crepes from the restaurant that is immediately next door if you want a change of pace from the hotel breakfast. I will definitely stay here again when I return to Paris. You will not get a nicer hotel for a better value, of that I am certain!\n\nReview 5:\nI have booked this hotel via Booking.com, and got the formal hotel booking confirmation from booking.com. When I got the hotel at 10.30 pm, the hotel even told me there was no room for me. I contacted the Booking.com immedietly via a long distance call, and was told the hotel was overbooked, I have to wait 2 hours to change to another hotel. It was raining heavily outside and I got a cold. After that, I complained for compensation, the hotel even refused to compensate! How worse it is. Luckly, booking.com has made up some.\n\nReview 6:\nI stayed in the Eiffle Seine Hotel in July for 2 nights with a group of friends. The hotel rooms are very compact and bijou but the location is brilliant. I would certainly recommend the hotel, its very clean and most of the staff very friendly. The hotel is right opposite the metro station and the eiffle tower is a 5 minute walk away, so is the river so you can catch the boat and see all the other sites Paris has to offer.\n\nReview 7:\nThis is a lovely little boutique hotel just around the corner from the Eiffel Tower. Its small, friendly and clean. The Art Deco interior lends itself nicely to the very Parisenne corridors and rooms. We had a lovely room with French windows opening onto the street below. The beds are comfortable,clean and again the decor was lovely. Each of the 45 rooms - I believe- are decorated individually. We had a plasma TV on the wall, air con etc. The bathroom was spacious, modern and again spotlessly clean. The shower was powerful and there was endless amounts of piping hot water. The staff were helpful and approachable-especially George at reception on the night shift who endured a very Scottish Hogmanay celebration until 4 am with our family! Thankyou George! The buffet style breakfast was sufficient with fruit,yoghurt,cereals,bread,toast,eggs,frankfurters,jam etc etc. It has a small bar and lounge area-again very pleasantly decorated. It also has a small courtyard decorated with bamboo plants and seating. I would recommend this hotel for a short city break. Its conveniently located and reasonably priced.\n\nReview 8:\nMy experience at this hotel is not similar to the other rewiers. First of all it is not possible that this hotel is ranked as the 33rd best hotel in Paris. From the very first moment I arrived there I felt I\u00b4ve maid a bad choice. The decoration is awful. The room is not so clean as should be. They do not replace the toileries. To finally make my mind that this hotel must be avoided was the fact that I found a mouse at the hotel\u00b4s bar. Do I need to say anything more?\n\nReview 9:\nI booked three rooms for five people. We arrived a few hours too early but our rooms were ready so they let us check in early at no extra cost. We were impressed by the friendly and helpful nature of the very nice lady in reception. The rooms were spotlessly clean. The owners have tried to create something a bit more special than the norm and I think they succeeded. We will be going back there within a few weeks.\n\nReview 10:\nits a little gem, warm, friendly, modern. its only 6 mins walk to the Eiffel tower. Metro green line station across the road, with change overs from CDG airport it was very easy to get to.staff very frendly day & night, & very helpful(thanks guys).breakfast 14euro each ?, we dident try. enjoy your trip.\n\nReview 11:\nThis is a 3 star Hotel, somewhat pricier than what you pay in the US for a 3 star, but it's Paris, and it's 3 blocks away from the Eiffel Tower, it was the best deal that I could find in those terms. The rooms are small, but very cozy. The location is great, metro station is right across the street, you have many food options in the same block and a pharmacy across the street in case you forgot anything (ie your toothbrush like me!) The staff speaks English, and was nice overall. The amenities were nice, only thing they were missing was body lotion, which would have been helpful in the cold weather.\n\nReview 12:\nThe Eiffel Seine was perfect for our first trip to Paris. It is easy to get anywhere in Paris by using the metro just right across the street. There are several nice places to eat in the neighborhood and the eiffel tower is literally right around the corner. The staff was very friendly and the breakfast filling. The rooms were small but spotless and the shower was great. I would definitely recommend this hotel to anyone and will stay with them again.\n\nReview 13:\nMy daughter and I just returned from our first trip to France. We stayed 5 nights in Nantes for a tournament then 2 nights in Paris to sight see. It was very comforting to see the hotel right across the street as soon as we got off the Metro. The lady at the front desk was very helpfull and spoke perfect english! The room was small as expected but was clean and well decorated. I booked the room for 150 U.S. a night and it had free wireless internet! The location was perfect. Five minute walk to the tower so we allways had a land mark if we got lost. Paris was amazing! Definately not disapointed.\n\nReview 14:\nHotel Eiffel Seine proved to be the best stay of the vacation of 4 hotels and a rental. In the midst of the \u2018Tour Eiffel\u2019 chaos this is an island of calm tucked in between a pitiful brasserie and a Subway, on one of the busiest corners. Met by very pleasant, smiling (and English speaking for the non-fluent) staff who didn\u2019t require any documentation because of the Internet booking. Up quickly to a clean, tidy room, well equipped and, by Paris standards, ample space. WiFi , small stocked fridge (remove items temporarily for cold storage of own items!) and spotless bathroom. Very modern and well maintained. Large basement breakfast area with more than adequate buffet offerings for reasonable price. (Compare searching locally for cheaper breakfast and all the tourist hassle, then go back and start the day properly!) Can certainly recommend this hotel \u2013 and advise Internet booking for lower price. Looking forward to a return stay next visit.\n\nReview 15:\nI am a Travel Agent myself . This Hotel is rated 3-STAR and is an elegant, comfortable, very clean and extremely conveniently located modern hotel. The PRICE is very good and includes a good continental breakfast. The LOCATION is unbeatable-just opposite the Bir Hakeim Metro, 3-minutes walk to the Eiffel Tower. The SERVICE is professional and courteous. The ROOMS are small but well-furnished with good beds and nice toilets and SOUND PROOF. VERY CLEAN. Good Airconditioning. This is NOT a luxury hotel, but a very comfortable, convenient , clean and pleasant tourist hotel. I would stay here again. We found a nice convenience store (to buy water/coke etc) a nice Chinese restaurant and a really good Lebanese Restaurant within 8-10minutes walk down the same road. Also a major shopping area with many fashion shops.\n\nReview 16:\nThe decor is trendy and totally Parisian. The elevator only holds 1 person plus luggage, but take the stairs down so you can look out the back windows. The hallways are like a rabbit warren, full of twists and turns. The rooms are small but clean and comfortable. The hotel is directly across from the subway and the Paris subway is a great way to get around - get a pass. You will enjoy the musicians on the trains and in the tunnels! There is a grocery down the street and little resturants where you can get a pastry for breakfast, although the hotel does provide breakfast but they are a little costly. The front desk staff are very helpful and speak english (always a worry for us). Over all this would be my first choice when staying in Paris again.\n\nReview 17:\nThis was my first time to Paris, a romantic weekend away just me & my husband. After reviewing lots of hotels in Paris I had started to feel I was never going to find one with excellent reviews - them I found The Eiffel Seine. We stepped off the RER and there it was right in front of us! On arrival we were greeted by friendly staff, who were very helpful throughout our stay. Our room was quite small, but from my trawling of the internet I think most hotels in Paris are quite small. It was lovely - very clean, bed linen crisp and clean, bathroom spotless, complete with tv and mini bar - what more could you want. Had a very nice view over a pretty courtyard. The location of the hotel was ideal, as you leave the hotel and turn the corner, there right infront of you is the Eiffel Tower!!!!!!! Also shops and restaurants all around - great. We would definately go back to this hotel - fantastic!\n\nReview 18:\nRoom was a joke. Size of a small double bed with a 20 inch walk way to bathroom and foot of bed, nice staff, clean enough.View from hotel was a railroad station.\n\nReview 19:\n1. location - great 2. service - plenty of service, but inaccurate info offered by front desk 3. room- good 4. bathroom- good 6. courtesy - its hardly find any of them smile,looks like they get pay less for their work 7. room lock- the entrance room lock very bad and unsafe (looks like they always use screwdriver to open the guest room) We stay in this hotel for 4 nights in sept 2011, in fact, we doesnt want to go for this hotel but our preferable hotel has fully booked, so we hv no choice to select any hotel which near to the train. The lady front desk is very rude and the info given is suck! and the guy front desk insist us for paying the hotel for extra breakfast charges even though we doesnt take any their breakfast( we booked with non breakfast room) (the session stop until i insist to write in for the french embassy about this and i will surely dispute any credit card transaction for this euro 32) conclusion: this hotel should be in place out of 500 in tripadvisor, maybe they have so many insider to write the review themselve.\n\nReview 20:\nSmall but clean room,good breakfast,helpful staff,excellent location next to metro station and very close to Eiffel Tower.Very good overall and anyway Paris will make you feel it was perfect!\n\nReview 21:\nStayed here over New Year, read about locks not working on rooms, and quelle suprise, they were right! We were moved to another hotel for our 1st night, which was awful, but next two nights back at Eiffel Seine, we were upgraded to superior room, which still had a slightly dodgy door lock. The Hotel is nice though, the staff friendly and helpful, (as were all the Parisiennes that we came across). Recommend this, tiny but charming hotel, and the Italian Restaurant on the corner is great too!\n\nReview 22:\nDid a fair amount of research before booking this hotel and glad I did! It really is difficult to fault - spotlesly clean, staff very helpful, breakfast simple but efficient and tasty, prime location opposite the metro station/very close to the eiffel tower. I wouldn't hesitate staying in the eiffel Seine again when returning to Paris. The standard rooms are fairly small but who cares - you don't go to Paris to stay in a hotel room! By the way if you like Italian food I'd recommend Pa Pa Pasta, 100 yards from the hotel. First class food and very reasonable prices.\n\nReview 23:\nThe Eiffel Seine is in a great location, close proximity to the Eiffel Tower, across the street from a Metro Station and around the block from the Seine River. Our room was well appointed and kept very clean. The Staff were welcoming, warm and always ready to assist us. Breakfast was lovely and satisfying. We loved the location and the staff. We enjoyed being so close to the Eiffel Tower and the staff made us feel completely at home.\n\nReview 24:\nGreat location and very nice small European hotel. We would certainly stay here again. minutes to the Eiffel Tower and the metro is right across the street .\n\nReview 25:\nWe stay there for 7-nights, really enjoy it. The staff there speaks decent English (except one guy on night shift) and all are very helpful. The room size is fine as of Euro standard. The washroom is in good size and clean. We've a room facing inside, so can't hear any Metro noise, very quiet. They have in-room wi-fi or you can use their labtop at the bar. There're many cafes around and a supermaket with 3 min walk. Metro and RER are just across the street, 15 mins walk to Eiffel which is great as we can walk back on July 14 after the firework (take > 30 mins that day though coz it's packed). One odd this is they request all guests to leave the room key with them while away for security reason (???). The lift is really small, can only fit one person plus 2 luggages, but we're only at 1st floor so walk every time except check in and out. Overall it's a great hotel, would stay there again.\n\nReview 26:\nSmall well place hotal right by the metro and the Eiffel Tower, very pleasent staff, clean pleasent rooms. Helpful information provided - will use again\n\nReview 27:\nThis is the 4th time we stayed at this hotel. We love it here. It's so convenient and easy to get to. About 45 min ride on the RER from the airport and it's right on line 6 Metro. I would stay here again and again. Yes, the rooms are small but clean. Yes, the bathrooms are small but clean AND you really don't spend much time in the hotel so it doesn't matter. You are there to sleep, that's it. We left the room at about 10am each day and returned at night. This is the first time we tried the breakfast in the hotel, as it is now only 8 euros, compared to the in-season 16 euros and it was definitely well worth it. For 8 euros a person you get a small breakfast buffet. Everything is fresh and delicious! If you want to eat outside, there a plenty of options but I recommend a small bakery called Legros just around the corner from the Eiffel Tower. YUM.\n\nReview 28:\nWe loved the hotel which lived up to all our expectations. The staff (Adriana, Sarah, and Frederique), could not have been more helpful. Sarah even confirmed our hotel return transfer as we could not understand French! Room was comfortable; bed, bathroom, and decor superb! Recommend to anyone wanting a good value, comfortable, hotel in a close locality to the Metro, River Seine, and Eiffel Tower. We both can't wait to get back to stay there again. Lyn and Malcolm H., from Sydney Australia.\n\nReview 29:\nWhat a charming boutique hotel! My husband and I just got back from Paris, we stayed at the Eiffel Seine hotel and we will definitely stay there again! The location is simply awesome (just a few blocks from the Eiffel Tower), the staff is very friendly and helpful, the rooms are clean (yes, on the smaller side but it's Paris!) and the price is great. The train station is just accross the hotel so it was easy to get around (the Champs Elysees really aren't that far either though). Also the hotel looks just like the pictures on the web site so you won't be dissapointed when you get there. Book your stay with no fear! A+++++ Helen, Boston MA\n\nReview 30:\nMy second visit to this hotel, this time I booked a Club room. a little larger than the standard and benefited from a balcony overlooking the Seine River. As others have mentioned, the location is great, just around the corner from the Eiffel Tower and the Metro right opposite that will take you all over the city. But what really makes this hotel memorable, has to be the staff. Always so friendly, helpful and nothing too much trouble. Yes, this hotel is small, cozy, but packs so much style and character. I'd never go anywhere else again. Many thanks Eiffel seine, hope to see you again soon!\n\nReview 31:\nI booked this hotel through an Orrbitz vacation package for my girlfriend and I, and I wasn't sure what to expect. We were pleseantly surprised. The room was spacious (for Parisian Standards) clean and modern. Our trip was so perfect, I proposed to my girlfriend on a whim with the hotel's staff support. From the moment we arrrived the Eiffel Seine staff went above and beyond to make our trip memorable. Thank you so much for helping us make life long memories!\n\nReview 32:\nThis was a clean hotel, nice style. Our room was a nice size, especially for a hotel in Europe. You can see the room size in a photo I posted. We were in room 107, one of their larger rooms. The rooms with the 3,4 and 5 at the end are the rooms that face the street, the others face the back of other buildings. Which is good if you want a quite room. One thing that the hotel boasts on is being so close to the Eiffel Tower, which is true, BUT they say it is only a 2 minute walk away. This is impossible! I am a very fast walker and it took me about 7-10 minutes to walk to the Eiffel tower. The breakfast is average, I suggest instead of getting it included in your room, to just go out for breakfast, it would be cheaper and a much bigger selection.\n\nReview 33:\nAlthough this hotel is not in central paris, it is located near the eiffel tower and across from the seine, there are excellent transport links, the bir hakeim RER is immediately across the road (did not hear any noise) and the champs de mar eiffel metro is a few minutes walk. The staff are extremely friendly and helpful, speak good english and can direct you to your destinations. Although the breakfast is pricey it is good and there are numerous places nearby at a cheaper price. An excellent all round comfortable hotel.\n\nReview 34:\nGreat location near the Metro and RER. Good pan aux raisin at the cafe shop next door. Room was clean and modern but ours was VERY small (others looked larger). Nice shower and bed. Very friendly staff (one minor exception not worth going into).\n\nReview 35:\nFirst class location opposite metro.Whilst on a busy road opposite an elevated metro station the hotel is relatively quiet due to efficient double glazing and quiet air conditioning. Everything about this hotel is first class,from tha attractive reception,the small but beautifully presented bedrooms,comfortable queen size beds,quality linen and the overall helpfulness of the staff. You would normally expect this sort of quality in only 5* hotels.\n\nReview 36:\nThe Eiffel Seine was a great hotel. It was a five minute walk to the Eiffel Tower and the Seine river. It was across the street from the metro and we were able to find our way to the beautiful Paris attractions very easily. The hotel staff was extremely helpful and friendly. They spoke english better than many people that you encounter in the U.S. I don't believe our vacation could have been any better. A brief review of the Parisians that we met. They were also very friendly and helpful. Quite a few times when we were looking at our map and lost someone would would come up to us and offer to help in perfect english.\n\nReview 37:\nWhat I like most about this hotel is the proximity to the Eiffel Tower. The room is cozy and comfy. Breakfast selection is fair for an Asian palate. I highly recommend this hotel!\n\nReview 38:\nThis hotel was lovely, spotless, tiny room (as expected) but good size bathroom. I was travelling alone and the staff were very welcoming and helpful. Great location. I ended up going back for an extra night - just really liked it.\n\nReview 39:\nWe found this hotel to be located in a very good position. The staff were helpul and friendly. We stayed three days and had breakfast at the hotel each day. It was very good.\n\nReview 40:\nWe really enjoyed our stay here and the reception staff where very friendly. The hotel has very moden decor and felt and looked very clean and well maintained. We had a family room (Two separate rooms at the end of a corridor, with a door that could be locked or left open) Location was really good with Metro right outside the front door and the RER just round the corner. Small supermarket just down the road for any odd purchases. We thought that overall, Paris was really expensive though, so plan this part well would be my suggestion.\n\nReview 41:\nExcellent location. Right at the Bir-Hakeim metro stop and around the corner from the Champ de Mar RER stop. Room was much bigger than expected and was a great surprise when we arrived. Staff were helpful and friendly and you can walk to some prime tourist spots such as Effiel Tower, Arc de Triomphe, Trocadero. Easily one of the best medium priced hotels in Paris.\n\nReview 42:\nPleasantly surprised when we arrived. Inexpensive accomodations with lots of personality. Extremely clean, staff was very friendly and helpful. Good location near transportation and sightseeing. Bed was roomy and comfortable and the room itself was nicely decorated. Would recommend in a heartbeat! !\n\nReview 43:\nStayed for 2 nights , haven't got anything to complain about. Staff were friendly Location was great Room was clean ..... Will definitely be stay here next trip to Paris.\n\nReview 44:\nthis hotel was in a very good location, as the metro line was just across the road from the hotel,! how ever trying to get to the hotel from the airport was a little tricky,, we ended up getting a taxi which was around 40 euros!! never the less when we arrived at the hotel it was clean, very modern and staff were helpful ( all though there english wasnt great) and the breakfast was awful :-(((,, the lift to the bedroom was very small therefor i had to walk 7 flights of stairs each time!! the rooms were comfortable and clean and had facilites to make drinks,, however there was no view ofthe eiffel tower as promised! all i could see was people pants hanging off there washing lines!! the eiffel tower was only a10 minute walk, and lots of places to stop for a drink, but they were very expensive!! we ended up going to disney land for the day which was about 1 hour on the metro and was well worth it!! overall i would recommend this hotel and its good value for money! !\n\nReview 45:\nmy partner and myself stayed here for 2 days.the hotel is very central a short walk from the eiffel tower.we found it to be very clean,and the room although a little small was very nice and comfortable. the staff were very helpful,able to suggest good restaurants and to get around make sure you take the green line open topped bus! superb...and you can hop on and off when you please.it cost 29 euros for 2 days and was very good value,as you can listen to a personal audio that talks you through all the major attractions in paris.the breakfast in the hotel was excellent,all very fresh.delicious fresh fruit and piping hot coffeebesides the usual croissants etc.top tip....ask for a room with a view.we were on the top floor.had a balcony and an excellent view of the seine. very impressed and would definately stay here again.great location.\n\nReview 46:\nMy wife and I had a lovely time at this small, convenient hotel. We almost burst out laughing when we saw how close it is to the Bir-Hakim metro station and the eiffel tower. Our room was a reasonable size (for Paris) and on the 6th floor with a balcony overlooking the Seine. The staff were very friendly (the night receptionist helping me to access the internet etc), the rooms and common areas were clean and the complimentary breakfast filled us up. All in all I would strongly recommend this superior 3 star hotel to anyone looking for a convnient location to see the city of Paris - John, Glasgow, Scotland\n\nReview 47:\nThe hotel is ideally situated near all means of transport, the nearest Metro is opposite with the RER one minute around the corner. As it is only a two minute walk to the Eiffel Tower you can easily catch the hop on hop off tour bus and taxi boat. The hotel itself is clean and the staff very helpful. The rooms again are very clean but a bit on the small side. The breakfast was great and there was plenty of choice. I would certainly stay in the Hotel again.\n\nReview 48:\nWe found this hotel to be above our expectations. The location is great with a metro stop just over the road and its a short walk to the Eiffel Tower. We stayed in a Club Double Room and found it to be a very good sized room for Paris. The hotel is quite modern and our room had all the amenities and was very clean. The staff on reception are excellent, they were very helpful, friendly and professional airport tranfers organised easily and dinner suggestions offered (which turned out to be great) - they were happy to help with anything. For a small hotel the bar and reception is open 24 hours which is excellent. We would stay here again.\n\nReview 49:\nHotel is really conveniently located for walking to main attractions - also very convenient for the metro as there is a station right outside - we used this alot and bought carnets to make it cheaper. Rooms are small but cosy and nicely decorated. Bathrooms are good and very clean too. Beds were very comfy - and we both had a great nights sleep - even with the metro right outside. Didn't sample the breakfast as it was a little pricey but there is a little supermarket a minute away with fresh breads etc. Overall a really good base if you're not going to spend huge amounts of your time in your room which afterall why would you - you're in Paris! There was also free wi-fi!\n\nReview 50:\nfriendly staff. great location. definitely going back\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28546, "query_start_index": 28548, "query_end_index": 28548, "truncation_seperator": "... 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{"id": "233880", "pid": "233880", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is really a business hotel so it doesn't have a fancy restaurant, large lounges, etc., The \"business center\" is one computer next to the front desk in the busy lobby. But it is in a good location for site seeing. (The nearest U-Bahn station is Stadtmitte, about three blocks, and it is not one of the 'main' station stops.) I walked to every site I wanted to visit. I had a large, very clean room, with sitting area, and even a balcony. Even though this is just a block from one of the busiest tourist sites in the city (Checkpoint Charlie), the street was quiet. The staff were helpful. I skipped breakfast. I thought it a bit much to charge 30 Euros, even though that is about the going rate in city hotels. There are many coffee shops in the area so that worked well for me. There is an Italian and a French restaurant just down the street. This is part of a large European chain which often has good specials on rooms. All in all, a great stay!\n\nReview 2:\nGood location if you don't mind walking or taking the subway. Quite hotel with excellent amenities and breakfast.\n\nReview 3:\nVery nice hotel, very good location for sightseeing. Close to museums, Ku'damm, Unter den Linden, Alexanderplatz. Very comfortable rooms !\n\nReview 4:\nI had to cancel the day before my 5 night stay due to my pregnant wifes medical emergency and they still charged me for the entire week!! !\n\nReview 5:\nWe stayed in the \"family suite\" at this hotel & there was plenty of room for us & our 2 teens. Hotel was clean and modern and everyone was friendly. Most tourist spots were walkable from here yet the area around the hotel was quiet (nice for sleeping). Public transport was very close as well. Breakfast was too pricey for us (although it looked like a large American lay-out) but there were many coffee shops & bakeries nearby to grab something to eat. We were extremely happy with this hotel & would recommend it to everyone going to Berlin.\n\nReview 6:\nBased on the good reviews on this forum I made a reservation on this hotel. When making my reservation, I got a reply offering a week night for Euro 99 instead of the 139 they were originally quoting me. I took the offer, but what a surprise upon arrival, I had been booked at their hotel located 20 Underground stations away from CPC. Good news : Free car parking Good News : The Underground station is next to the hotel. Bad News : The Underground ticket for the day is almost Eu 7 per person Bad News : Wi-fi in the lobby not working, if you wanted in your room pay extra Eu 9 Bad News : TV only in German, except CNN. Only one pay movie for Eu 13, and I had already seen it. Bad News : Breakfast costs Eu18 ! Bad News : Isolated hotel, no other place for dinner nor breakfast.\n\nReview 7:\nModern and confortable rooms. Very well located. Friendly staff. Family friendly. Price does not include breakfast, which is expensive. Public areas not very spacious.\n\nReview 8:\nThis place is a gem. We were greeted warmly and treated this way throughout our stay. We had many questions and the staff always helped in any way they could. The location was convenient for sightseeing. The rooms were impeccably clean and quiet. The breakfast was a treat we looked forward to each day. Internet was priced separately but that seems to be the norm. Loved this place and highly recommend it.\n\nReview 9:\nIs in the center of Berlin, really. Very good breakfast. Perfect silence in the room.\n\nReview 10:\nWe stayed at the Mercure Checkpoint Charlie for 21 days while visiting family in Berlin. The hotel could not have been a better choice. The room was perfect. The location was perfect. The staff was outstanding...24 hours a day.\n\nReview 11:\nAbsolutely no help from desk with our luggage at arrival, uncapable personnel in understanding our needs, and insistent in forcing us to hire a delinquent taxi at departure. We didn't like the room cause in the disabled person room there are two separated beds and no way to set the beds togheter for a couple. So we were forced to sleep in the standard room, with obvious difficulty for the electric wheelchair we use. The location is pretty good. We liked best the location, least the personnel.\n\nReview 12:\nHotel staff were helpful and friendly, made for a good start to stay. The room was bigger than expected, nicely laid out. Free use of internet in the lobby reception area. The hotel is conveniently located, easy access to shops and good restaurants - we tried Tim Raue for lunch and Entrecote for a simple but enjoyable dinner. We joined the free walking tour that begins outside the Starbucks at the Brandenburg Gate. It's 4 hours long but extremely informative and helped me appreciate Berlin much more, it was my 4th visit there. Thank God the weather was good too, couldn't have asked for a better few days!\n\nReview 13:\nMy son and I thoroughly enjoyed our stay. The hotels friendly staff made us feel welcome and were always helpfull. The breakfasts are fantastic, just what we needed to start each days sightseeing. Great location meant that most of the main attractions were within walking distance. Will not hesitate to recommend to anyone visiting Berlin.\n\nReview 14:\nFabulous stay at this hotel. Stayed for 4 nights, when we arrived to check in, we were booked into an amazing suite with a balcony!! (sadly it was November and too cold to make the most of it). Very clean, staff very efficient and spoke amazing English putting our German to shame. Great location just around the corner from Checkpoint Charlie. Walking distance to Friedrichstrasse, Unter den Linden, the Brandenburg Gate and the Museum Island, or else a 2 or 3 minute stroll to Stadmitte station. Would absolutely return and would recommend to friends.\n\nReview 15:\nVisited for 5 nights. Splendid location ( a little hard to find on foot from Stadmitte underground), spotlessly clean, very friendly and helpful staff. A superb welcome, lovely facilities and great service. well located for many of the central points and easy to connect by train. Make sure you get a Berlin Card for travel.\n\nReview 16:\nFirst time in Berlin. Decided to stay for the big New Year's Eve street party. This hotel was a fantastic choice. Excellent location - could walk everywhere, but if we had needed to use public transport we were very close to several stops. Excellent position for sightseeing, shopping and eating out. Easy walk to Brandenburg Gate for New Year's Eve festivities. Hotel facilities and service were excellent. All staff were very friendly, welcoming and helpful. Will definitely stay again if we ever return to Berlin. Will definitely recommend this hotel to our friends in Australia.\n\nReview 17:\nMyself and two friends arrived for a three night stay and were met by a very friendly girl on reception. Our room (three girls sharing) was ready but we chose to sit and have a drink in the small but very comfortabel bar area. Over the next few days the bar staff proved to be both efficient and great fun too! The room, when we finally got to it, was perfectly adequate even with three adults in it. Most importantly it was exceptionally clean and this was the same throughout the whole hotel...Reception, Breakfast Room, Bar and even the bathroom in the Lobby area. The Breakfast Buffet was extensive with everything you could ask for. Only one minor irritation....the water for the tea was only just warm - it needs to be a lot hotter!! Location wise it couldn't be better....a one minute walk to Check Point Charlie and around the corner from one of the main shopping streets. Overall a great option if you want a good hotel at a reasonable price In Berlin.\n\nReview 18:\nWe traveled in a group of 11 - 4 adults and 7 children ranging from 8 years to 16 years old. I booked the hotel based on reviews I found on this web site. I was offered a \"special rate\" that included breakfast and after checking around, found that it was a great value! We booked 3 family rooms and boy were they big. You will not find dinky European rooms here, these are big and open. The kids were thrilled to flit between rooms and the breakfast was fantastic. The staff treated us very well, we were not complainers and had no problems, they were eager to assist us with a sight seeing plan, train info and dinner reservations at a good German restaurant. The location was perfect. I would certainly stay there again and recommend it to ALL.\n\nReview 19:\nWe stayed here for 3 nights based on the tripadvisor reviews and the excellent price we got via the hotels website-77 Euros for one night and 87 for the other two nights. The hotel is in an excellent location-walk to the wall, Checkpoint Charlie, subway, even Brandenburg Gate. The room was clean and spacious-the colour scene didn't offend me too much and it had all that we needed. We used the free wireless in the reception with no hassles. We skipped breakfast and instead went to a cafe around the corner. We did go to a restaurant a few doors down (Entrecote) which was very good. This was recommended by a member of staff who deserves a mention for being extrememly helpful and friendly. Not sure of his name but he was a giant of a man! I did have a minor problem caused by the seeming reluctance of reception staff to work with \"service staff\" but the rest of the experience more than made up for one unpleasant incident. I would definately stay here again.\n\nReview 20:\nVery clean and sterile hotel. Staff was VERY helpful, especially the morning guy. Ladies are attractive and helpful. They will tell you where to go and what to see. If you are going to get sick in Europe, this is the place to stay. Very clean and the service is excellent. The internet problems were troublesome but other than that, the stay was perfect.\n\nReview 21:\nThis is a nice hotel at a good location in Berlin. The rooms are clean, staff is friendly and the price was reasonable. We travelled with a baby and the staff was very accommodating. They helped cleaning bottles, hot water, etc. The hotel bar is small but with a few people can have a great atmosphere. The breakfast buffet looks decent but is too expensive in my opinion. There are small cafes nearby where you can grab a coffee and a croisant for a lot less.\n\nReview 22:\nLocation is great, close to historical sights & shopping street. Room was spacious (we had the privilege suite), simply decorated but had everything we needed, with the exception of a coffee pot. Air conditioning worked perfectly, the room was instantly cool as soon as we turned it on, which was great since the weather was really hot. Breakfast was excellent, and staff were efficient.\n\nReview 23:\nWe stayed at this hotel for a four night break and were pleasantly impressed. The rooms are airy, well appointed and comfortable. There is a pleasant bar for a nightcap and for casual dining. There is no restaurant for lunch or evening meals. The breakfast (included in our room rate) was excellent with fresh fruits, juices, plently of choice of breads, cereals, and hot and cold offerings. Stadtmitte U-Bahn (Underground) station is about a 5 minute walk, and Unter den Linden and the Museum Island each about 10 minute brisk or 15 minute leisurely walk away. There are a reasonable number of restaurants within a 2 to 5 minute walk.\n\nReview 24:\nChose this hotel based on its high rating on TripAdvisor, and we weren't disappointed. Very efficient service, reception staff spoke excellent English. Location is great, a stone's throw from Checkpoint Charlie, near Stadtmitte U-Bahn, and plenty of shops nearby. The room was enormous, and nice and quiet. We didn't bother with the breakfast, which seemed overpriced at 18 euros per person per day. There's a bakery/cake shop and a little supermarket on the next block, and we got breakfast there each day for a few euros. Would recommend!\n\nReview 25:\nA good clean hotel, staff really helpful and my room was lovely, like all hotels very hot though\n\nReview 26:\nGreat hotel with superb Privelege rooms that have separate areas for working and sleeping in, together with a coffee/tea maker (for us Brits) and mini-fridge. Great breakfast in the morning and evening room service meal was of the same excellent quality. Only two negatives. 1) Expected internet access to be free of charge in the room but had to purchase vouchers at reception, albeit only 6 Euros for several hours. 2) Mini-fridge poorly stocked with only soft drinks and a couple of beers.\n\nReview 27:\nI stayed 6 days, 3 days attending a conference and 3 day enjoying Berlin, 20 years after my first visit. Because of the length of the trip I was worried a bit about the hotel, but all reviews were consistently good. My experience confirmed the good rating. Very spacious and well designed rooms, extra clean, nice bathroom with separate toilet room, and above all the most quiet room I've ever stayed in. I didn't have my laptop with me so internet access was not an issue. The breakfast was not included in the room price so I preferred having it in the many excellent coffee shops around the corner. The location is one of the best, on a quiet street but in the heart of the city. Charlie Point is not to be missed.\n\nReview 28:\nWe stayed here for 1 night while visiting Berlin for a short weekend. The hotel is located on a quiet side street, 5-10 minutes walking time to the main attractions of the city. A great location. Was also a couple blocks from restaurants and a bakery. We booked online and requested a 3rd bed for our child. We were given an extra bed free of charge, and a huge room.....the size of a suite with 2 bathrooms. The room was very modern and clean with a mini bar, TV, hairdryer, etc. The only thing missing was a coffee maker. The breakfast was 10 Euros per person so we did not partake, but upon peering in there, it looked like a nice buffet. The hotel also had a small bar area.\n\nReview 29:\nThe Mecure Hotel and Residenz is a terrific hotel to stay at while traveling in Berlin. I stayed there for two nights with my parents and brother and couldn't have been happier. As there were four of us we stayed in the Deluxe Suite. The Deluxe Suite was well beyond our expectations. It had two full bedrooms, a half bath, and a shower room. This was an ideal set up. The hotel reception was very friendly and assited us with transportation and travel details. There were also always apples and iced tea availabe for the guests. The location of the hotel was excellent. It was located about a two minute walk from Checkpoint Charlie. Gendarenmarkt was only about a 5 minute walk away. We did not partake in the hotel breakfast as it was 18 euros a person. There were a dozen backerei near the hotel which we used for breakfast and I would definitely recommend this option.\n\nReview 30:\nWe stayed in the Mercure Checkpoint Charlie hotel for one night. The room was large, well equipped and spotless. Right next to Checkpoint Charlie, and only a fifteen minute walk from the Brandenburg gate. Would definitely recommend.\n\nReview 31:\nFollowing the excellent reviews of this hotel on TripAdvisor we stayed here for four nights at the end of October. We had one of the suites on the 8th floor, which cost not much more than we'd paid for a double room in a hotel in Barcelona earlier this year. The room (actually two connected rooms, one with settee and chairs, TV, small kitchen area, entrance lobby and wc; the other with the bed area and bathroom) was spotless, with a large balcony that overlooked the courtyard, and totally noise free. Staff friendly and helpful. Bar area busy but friendly and efficient. The hotel itself is superbly located for all the sites of what was largely East Berlin. Another reviewer has mentioned the French restaurant a few doors away from the hotel: very good; but Sale a Tabacci, an Italian restaurant on Kochstrasse (4 mins walk) was even better. Busy, though, so book. Also there's a taverna type Italian diagonally opposite from the hotel which is much cheaper but also good food. Next door to this is a place for breakfast if you don't fancy paying 18 euros per person every morning for the hotel breakfast. Would definetly return here.\n\nReview 32:\nWe enjoyed our stay very much in this bed and breakfast hotel. Friendly staff and wonderful breakfast. We booked a deluxe room which was clean and very nice. This Mercure hotel is located near Checkpoint Charlie in Berlin Mitte. A perfect location for sightseeing. As Berlin was freezing cold during our stay, this hotel always gave us a warm welcome. So check it out and enjoy! Els and Gerard\n\nReview 33:\nGot a great deal for this hotel and i have to say i wasn't dissapointed. On arrival there seemed to be a bit of a mix up with rooms and we ended up with an apartment rather then a double room. It was huge. The room came with a kitchenette, two bathrooms, a living area and a double bed which was very comfortable! The location was superb, right around the corner from Checkpoint Charlie. I wouldn't hesitate to stay here again.\n\nReview 34:\nA big room (2 bedrooms), very well suited for a family of four! Clean, functional hotel. Easy access to TXL.\n\nReview 35:\nI was pleasantly surprised by this hotel. The location is excellent on a quiet street near busy Friedrichstasse. Large rooms, clean and well maintained. The staff from check in to check out were all extremely helpful, efficient and friendly. If I had any area of improvement for me it would be the decor which I found cheerful but sort of a lower end interpretation of a design hotel. Good value for money.\n\nReview 36:\nGreat for getting around and all staff very helpful and friendly, would highly recommend. Bar a bit pricey but otherwise great.\n\nReview 37:\nWe stayed in this hotel for 3 nights in July and we are very happy with the value we got from this hotel. The room is very spacious and very clean. Bed is very comfortable exactly like we had from Mercure in Paris 2 weeks before and we missed it for the whole trip. Hotel staffs are very friendly and helpful. The Hotel is in a convenient location, just a short walk from subway. We didn't have breakfast at the hotel as recommended by other reviewers and we found there are a lot of good places to eat near hotel. Oh! there is a small convenient store at the back of hotel so that you can get anythings like water, snack and yogurt there. We will absolutely stay here again when we come back to Berlin.\n\nReview 38:\nExcellent location. Very nice staff. Big and very clean room. Free internet acess, very fast and a good computer.\n\nReview 39:\nCentral location convenient to the subway, very large room and no problems with the staff or service. Bed was a bit small for two and the cleanliness was only average. Room was located on a courtyard and very quiet with a small balcony that would have been great except it lacked any seating. Nice winebar on the first floor in the courtyard was a thoroughly enjoyable experience with excellent wine and service. All in all a good deal and recommended.\n\nReview 40:\ndecent rates, good breakfast (better tahn regular european standards) ample room, many channels to watch, sauna, etc attentive staff\n\nReview 41:\nWe arrived in Berlin late on a Saturday in snowy conditions and couldn't have been met with a warmer welcome. The staff are all very helpful and happy, they all seem to like working there which rubs off on the customers. We stayed with two teenagers (a family of four) and had a wonderful room with two separate bedrooms, a separate toilet and a great bathroom with an extra long bath and freestanding shower. The floor was heated in the bathroom, and the towels were always warm on the towel rack. The room service menu is basic and the breakfast was a little expensive (18 Euros each) so we ate out for breakfast most days. However, compared to our experience in Paris, this was a great way to finish off our European vacation.\n\nReview 42:\nWe had three nights at the Mercure and were very happy. We would've rated it excellent had the room not been quite so hot. We opted for a superior room and had both a sitting area and bedroom - very spacious. The Mercure was within walking distance of most of the things we wanted to do as toursits and there was an excellent restaurant just up the street.\n\nReview 43:\nWent over for the 20 year celebrations of the fall of the Berlin wall and spent one night here. Extremely helpful and friendly staff who went out of their way to make sure everything went well for us. The room was very big, spotlessly clean, and quiet. Nothing fancy, and rather dull decor, but comortable. The beds were great! No bath, only a shower, which didn't bother me but might matter to some, and no tea or coffee facilities in the room which I did miss. The hotel breakfast was quite expensive so we went to a cafe just around the corner where we had excellent pastries and coffee for a fraction of the price. And I can't recommend the nearby Lungomare restaurant highly enough - truly excellent Italian food at incredibly reasonable prices. So all in all we were very happy with the Mercure. It was cheap for such a great room in a great location, the staff were excellent, and we very much enjoyed our stay. A few minor quibbles, and it's certainly nothing fancy, but as a solid mid-range hotel I highly recommend it.\n\nReview 44:\nMy partner & I have just taken my Dad here as his 80th birthday present. The hotel was spotless with huge rooms and friendly helpful staff. Nothing was too much trouble and the courtyard garden was a very nice place to sit and escape the heat (Ice coffees were wonderful!) The hotel has a great central location just yards from the Ubahn & Check Point Charlie. Whilst the breakfast looked great \u00a318 per person is just too much. About 50 yards away is a cafe/bakery selling lots of rolls, cakes etc all made freshly and at a fraction of the price. A few doors away is an excellant Italian restaurant - great food and lots of it. There was also a noodle bar, a french style steak-frites type of restaurant within yards of the hotel. For German food try the Lowenbrau brewery restaurant which was very good.\n\nReview 45:\nI have nothing negative to say about this hotel. I travel a fair bit and I can say that this is one of the best hotels I have ever stayed in. Everything was perfect. The room was huge and spotless, modern and tasteful. The breakfast was excellent. The staff were very obliging. I would strongly recommend this hotel.\n\nReview 46:\nI was unfortunately not able to enjoy the hotel to it's fullest, and I regret that. Breakfast was great for someone in my position (short on time). the hotel was in an excellent location. Few mins walk to most major venues and close to both U-bahn and S-bahn. The weather was great so even in my free time I tended to walk around a lot. Rooms were birght and airy and in furnished in a contemporary way. Time and the weather prevented me from really enjoying the hotel.\n\nReview 47:\nGood location in the middle of the centre, very nice room, got good information in the reception about underground, directions, museums and so on. One complain only: when I had ordered room service for the next morning I had to phone and remind about it when they hadn\u00b4t turned up. When I called they came straight away.\n\nReview 48:\nJust back from six nights at the Mercure Checkpoint Charlie, in Room 706 (same as Little Cupcakes, May 2, 2008, review). Big room, more like a suite. Hideous colour scheme, royal blue chairs and orange carpet, but that's the only criticism. Excellent bathroom, with separate toilet. Everything spotlessly clean. Helpful staff. Free internet access in the lobby. We didn't want the full buffet breakfast for 18 Euros, so they provided juice, rolls and coffee for 5 Euros. The location is excellent, about a two-minute walk from Stadtmitte subway station on Friederichstrasse, where two lines intersect. Altogether, much better than we expected.\n\nReview 49:\nWe have been welcomed in this hotel, planned by an italian architect, Aldo Rossi, very corteusly. The double rooms are very confortable, wide and quiet. The hotel is located in a district , planned by the same architect, silent near the Check Point Charlie. Friedrichstrasse is a wide street with many shops and near a wonderfull square Gendarmen Platz. The best is the confort and efficiency. The least the early closing of the restaurant in the hotel for dinner.\n\nReview 50:\nJust back from 3 nights at Mercure Checkpoint Charlie Berlin. We booked through the website and got a good price for our stay including breakfast for 2 days (should have checked more carefully when booking as I presumed it was for the 3 days!). Our room was very large, comfortable and clean with a seating area and separate WC and shower room. The staff we met were all friendly and helpful. The hotel is located in a quiet street not far from Stad Mitte U Bahn station which was great for getting around the city. Breakfast was excellent with a huge selection of hot and cold buffet items. There is no way it is worth 18 euros per person. Overall I would highly recommend the hotel to anyone and would advise to check breakfast is included for your entire stay.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25310, "query_start_index": 25312, "query_end_index": 25312, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "94%", "inner_docs_start_indices": [176, 1147, 1272, 1422, 1573, 2128, 2920, 3099, 3518, 3615, 3855, 4365, 4989, 5341, 5907, 6244, 6839, 7813, 8572, 9551, 9918, 10391, 10791, 11439, 11992, 12101, 12606, 13336, 14027, 14913, 15158, 16312, 16718, 17158, 17279, 17698, 17838, 18554, 18680, 19145, 19290, 20032, 20401, 21442, 22259, 22588, 23070, 23403, 24059, 24536]}
{"id": "190138", "pid": "190138", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDon't bother unless you have money to burn. Beautiful vista overlooking Rome but for a \"Waldorf\" collection property -- not up to standard, pretty tired. Houses La Pergola, Rome's only 3 star Guide Michelin restaurant. If you have to eat here --- take a cab. We stayed only because it was a freebie.\n\nReview 2:\nI stayed at the Cavalieri2x during the month of June 2011. The hotel itself is gorgeously appointed although out of the way relative to sight-seeing. The rooms were elegant with large balconies overlooking beautifully landscaped grounds. That said, I will not return to the Cavalieri nor can I recommend it. The staff was rude and officious. The pricing policies were outrageous. In addition to a $1200 per night room charge, there was a $30 Euro charge to use the pool plus a 12 Euro charge to sit in a chair and an 8 Euro charge to use a towel. No coffee service in the room without a 25Euro charge for room service. I was appalled at the gouging attitude. The Cavalieri obviously does not believe in hospitality.\n\nReview 3:\nThis is a five star hotel with zero star treatment of Hilton Diamonds. As a Hilton Diamond member for five (5) years, this hotel provides the worst treatment of status of any Hilton property I have ever stayed in. The greeting was non-existent and any amenities are not explained. Received a room upgrade for 49 Euros per night and had a beautiful view of the cell tower in the front of the hotel. When I spoke to the manager that I wasn't satisfied with the room, I was moved the following morning to another floor with a better view of the cell tower. Upon checkout the 49 Euro was still on the bill. When we needed to check-in for our return flight and to get boarding passes we had to pay 6.65 Euro to use the computer and printer. Word to the wise, save your points and money and find a hotel closer to the city!! Hilton Diamond member now looking at other Reward Programs.\n\nReview 4:\nThe hotel has a great location on a hill overlooking the Vatican, the service was excellent and the rooms were good. But - the mark up that this hotel charges on prices is unacceptable. For example, 15 euros (US12) for an ice cream by the pool. 100 euros (US120) for a meal at the Lebanese restaurant for two, which was little more than a mixed grill. The hotel also charges you to use their health club (indoor pool, whirpools, gym). In theory the outdoor pool is complimentary. Assuming you don't want to sit down or dry off that is! A 13 euro charge is made for a lounger and a 3 euro charge for a towel. The first hotel I have ever been in that does this, and an outrage. The michelin star rated restaurant, La Pergola, is as you might expect outstanding, but make sure you get a table outside if you eat here. If money is no object, then the Hilton Cavalieri is probably a great place to stay. Having said that if you really can afford to stay anywhere in Rome, you will probably end up staying somewhere else.\n\nReview 5:\nThis hotel is beautiful and has wonderful service as you would expect from this level of hotel. The views of Rome at night are breath taking and the beds are incredibly comfortable. The location of the hotel is far from sights so it's likely that you'll need to take a cab down to the Vatican or a shuttle to the city center, but it's nice and quiet up on the hill. The restaurants are very expensive, I think the one downstairs is down right over priced for what you get so you need to factor that in since it's not exactly easy to run out and eat off the property. The other plus is that they have a Hertz in the hotel so it was super easy to ditch our car.\n\nReview 6:\nThe place is among the most luxurious I have been to (only one other is in that category). I think I probably got a regular room, but by any standard it was bigger than what you see as a king room. Being in Rome it was no surprise to see the entire bathroom was marble. Some busy walking was done during the days and thankfully I was always able to get a restful sleep. I only ate breakfast once but it was good!! However, ask if it is included as I would think the price would be a bit high. I did not make use of the concierge much, but the few times I did it felt like they could get you what you need (reservations, etc.) Maybe the one drawback, depending on how much time you have, is the location. It is on a hill which is about 10 minutes from any public transportation. Alternatively, there is a shuttle periodically during the day to one of the piazzas. Can't wait to come back.\n\nReview 7:\ngreat hotel with the largest private art collection..spread all over the hotel...great brunch on weekends.. lovely gardens and pool..micheline star restaurant -pergola is amazing..nothing beats the location\n\nReview 8:\nI stayed at the Rome Cavalieri in October 2011. My room had mold in the bathtub and significant mold in the shower. This is discusting regardless of the rate per night, but for over $300.00 USD/nightI was disappointed.\n\nReview 9:\nOn site in late Q1 12...service in all key hotel \"ops\" were 10's. Friendly staff as many spoke 2 or 3 languages. Room-spacious and decorated in a carefully tasteful decorum. Balcony view...memorable and positively affixed in my mind for life! Food...fine options as staff was flexible with the menu. Concierage-creative with their suggestions who really look to go above and beyond to support their clients.\n\nReview 10:\nThe Cavalieri is an unusual deluxe hotel, as it is located atop a hill overlooking Vatican city and Rome, which both makes it much quieter and more remote than its competition. The hotel is home to one of Rome's top restaurants, an art museum of sorts, and has beautifully appointed, posh, rooms with a separate seating area and private balcony. Going to and from the city will require using either the hotel's free shuttle or a taxi, which in Rome can be of dubious integrity. As such, this hotel is perfect for those who will spend more time in their room, or enjoy retreating from the city's bustle at night.\n\nReview 11:\nThis is just a modified Hilton. We stayed in two Imperial Rome view rooms and the Imperial Club Lounge is dated like the rest of the hotel and food presentations were of poor quality. Generally food reminded me more of an \"Italian\" restaurant in the US than Italian dining - except for La Pergola which is of course fabulous and probably the only reason to stay here. The pool and garden area is a nice addition, but are in need of refurbishing like the rest of the hotel. Service is rather poor and it seems the staff members thinks a bit too well of the hotel and themselves.... If you usually stays in Four Seasons Hotels you will be deeply disappointed here - if you ususually stay in Hiltons you will probably be fine...\n\nReview 12:\nWe stayed here for 5 days in august with access to executive lounge, pools, spa, and fitness center. Wow, the best fitness and spa area in any hotel I've ever been to. The entry and hallways are full of beautiful art, statues, tapestries. Rooms were large and comfertable. Hotel sits on a hill overlooking Rome and the Vatican with free bus service to Barberini Metro station which is walking distance to Trevi Fountain and the Spanish Steps. Restaurant has good food but quite expensive. Paid 8 EURO [ 12 US ] for peach ice tea at poolside?\n\nReview 13:\nI stayed here with a friend while we were traveling around Italy for another friends wedding. The friend I was traveling with booked this hotel on Hilton points so we didn't have to pay for it (good thing). The hotel is a bit far from most of Rome's attractions but the shuttle is quite handy. The outdoor pool is nice (get there early to get a good spot). The indoor pool is heated and relaxing-- you must wear a swim cap which is quite normal for Europeans but not for American's. We had dinner once at the hotel bar and drinks there twice and although expensive (come on...it's the Waldorf) the food was good and service at the bar was friendly. We convinced the piano player one night to play some \"fun\" songs opposed to the boring stuff he had been playing. :) The rooms are well appointed and offer all amenities you would think from a 5 star. My only suggestion is that the employees lighten up a little bit and have some fun. I get that this is a prestigious hotel and all but when people are on vacation it's nice to be greeted with a smile.\n\nReview 14:\nThe worst service ever!!!!! The people are so rude!!!!! They don't know what customer service is at this establishment. They ruined our very special anniversary that I had long planned.. God forbid you ask the concierge a question and it's as if they don't want to be bothered. I asked if they could arrange a ride to the airport for us and he rudely said just come down tomorrow five minutes earlier and we'll see what we can do. Hilton needs to do something about their awful customer service at Rome Cavalieri as soon as possible because I'm sure there are many people they treat as bad as they treated my family!\n\nReview 15:\nWhat a excellent and beautiful property are from room to rest room,,,any places in property. I took more than 200 pictures !! but average for service, location,\n\nReview 16:\nDisappointing from the moment we arrived. The service levels for a five star hotel are not on point. Holes in towels, room not turned down two days in a row. Breakfast had to ask for coffee, cup cracked, had to ask for a teaspoon, then milk, then sugar! Most common answer amongst staff is, 'no' or 'we're closed' At 400 Euros per night you still have to pay to use the gym (20), pool (18 for a sun lounger) & internet (27) and 45 euro for breakfast. Certainly not 5 star value, we left feeling underwhelmed.\n\nReview 17:\nThe nicest hotel experience of my life... period. It is out of the way, which some consider a drawback. However, views from the balconies within the concierge lounge are so fantastic and relaxing that the location \"negative\" turns into a huge \"positive\". Once you are done exploring Rome for the day, escaping to the western hillsides is glorious. There's something that feel so right about it. The hotel offers a round-trip shuttle into Rome's city center. Additionally, a short and beautiful walk from the hotel places you on the bus route to Ottaviano metro stop near the Vatican. If you cannot gain access to the concierge level (from either Hilton status or the almighty $), stay somewhere else. The lounge completes the experience. I can't contemplate not having access. The whole trip would be different. Lastly, dinner at La Pergola on the roof requires a 6 month advanced booking and very, very, very deep pockets. It was exceptional... until the bill came. Oof! Seeing Rome from the outskirts at night is phenomenal. Google this hotel and check out pictures of St. Peter's Basilica at night. You'll understand what I am saying.\n\nReview 18:\nBeautiful grounds and views of Rome. Sits on a hill overlooking the city. Best views from higher floors. Staff was very helpful and accommodating. A nice resort in Rome. Would be a destination resort if you don't want to visit Rome. Shuttle to city a 30 minute ride down the hill. Rooms are large with balconies and very quiet. Food is upscale and a little expensive, but very good.\n\nReview 19:\nThe rooms were not well appointed and there were multiple issues with our room. Food was underwhelming among the small selection offered. Hotel staff was incredibly rude and condescending. Wait times to be assisted were long and seemingly unnecessary. Hotel manager was the worst! Rude, pretentious and unwilling to listen. Finally called Hilton directly from the Hotel for assistance. Hotel is a considerable distance from the main sites. 30 Euros each way made this hotel even more unappealing. We changed hotels- best decision ever!\n\nReview 20:\ncannot say enough good things about this hotel...... and I stay at alot of them....\n\nReview 21:\nVery high quality rooms and amenities (\"pillow menu\") with nice pools but be prepared to pay top dollar for everything (8 Euro coffee). There is nothing in the vicinity of the hotel however they do run a free hourly shuttle bus that drops off in Bernini Plaza. Hotel has a great view of the city because it is up on a hill but only half the rooms face that way - the rest face an apartment building and huge radio tower. Nice balconies and electronic metal shutters that close out all light and noise if desired. Internet was said to be complimentary in the hotel guide but was actually fee based when we got there. Service was good but the staff was reserved and didn't seem overly enthusiastic about going the extra mile. We had a plumbing problem (shower drain clogged) which took two calls and over 15 hours to get fixed. Two good, reasonably priced neighborhood restaurants about 3-4 blocks away.\n\nReview 22:\nThis hotel is really a rip off and the service which shout be in place at this price level is an understatement. All extra's which normally shout be included are additional such us a mattress on the bed by the swimming pool for 16 euros each,....... cheeseburger for top dollars (28 euros) which honest was a really bad experience,........never eat such disgusting burger as that one,....... on top I also had to pay an extra charge of 5 euros because I ordered it into my room. PLease,....please do yourself an favor and just do not book a room in this hotel. For restaurant La Pergola I only can say the opposite this was a beautiful treatment of luxury, service and tasteful food. When you want to stay in a luxury hotel in Rome I will recommend The Hassler Hotel just next to the Spanish steps, this is a hotel as it shout be.\n\nReview 23:\nWe had read al the reviews of this hotel but we were still shocked by the indifferent treatment we received at this hotel. One of the main reasons we wanted to stay at the hotel was the indoor pool. This was closed along with almost all the outside grounds. The concierge gave wrong information multiple times including leaving us stranded for an hour waiting for a nonexistant taxi. When we called the concierge (thank god we had taken the direct number to the hotel with us) at first they said too bad. When we told them we had two children with us they finally sent a cab and mumbled in insincere apology. When I complained to the front desk, they merely walked me back to the concierge and said they had nothing to do with it, Shuttle bus schedules changed,,, need I say more.... The only interesting part of the hotel was walking around the Monte Mario neighborhood. It was nice to be out in a real Roman neighborhood. However, the hotel itself really felt more like a prison.....The Hilton chain has installed mini refrigerators and if you move anything for longer than 30 seconds, they charge you for it\n\nReview 24:\nIncredible hotel! Beautiful outside and inside. Probably the best hotel in Rome. We used our Hilton HHonors points and have Diamond status. Diamond status is a definite plus here! We have never been treated so well as we were at this Hilton. As Diamond members, we checked in at a special desk and were given top service from the conceirge. Our first night was on the Executive Level. What a room! Huge, beautiful, plasma TV, robe, slippers, candies, champagne, soap menu, pillow menu, Hermes toiletries, the list goes on! We did not have a room with a view of the city but the view of the grounds was very nice. Very nice to have the Executive Lounge for light food and drinks and view of the city. Our second night was on the fifth floor but with a great view of the city. No issue not being on the Executive Floor since room key permitted access to Executive Floor. Room was very nice (no quite as luxurious as Exec. level). Shuttle to City Center was great. It was not an issue not staying in City Center. We highly recommend this hotel especially if you are a Diamond member.\n\nReview 25:\nI had a fantastic stay here recently! I'd been to five-star hotels before, but never treated with such individuality as here. I think in part because there were few guests at the time, since it was the middle of the week during the low season. My room was amazing: large, a seating area set aside from the bed and tv, large work desk, beautiful patio, a big bathroom with a large extra vanity area (the shower samples are Salvatore Ferragamo). It's kind of in the middle of nowhere so I had to order room service (I didn't inquire on whether I could order takeout), but there seemed to be lots to do in the hotel itself - cafe', shopping, etc. The staff were all very friendly and the hotel gets the old-world-elegance-plus-modernity-mix perfect. I got a special deal through the Waldorf website so my night was around $300. If I can get a good rate like that again, I would absolutely stay here.\n\nReview 26:\nJust returned from a 4-night stay at the hotel. It was absolutely fabulous. Wonderful staff, nice accommodations, and great food and alcohol selections in the lounges. Location is a bit inconvenient for direct city access, but the shuttle was a nice and well used feature. If ever in Rome again, we will definitely stay here.\n\nReview 27:\nWe stayed at this hotel for four nights in july after spending a week in tuscany and 3 days in the almafi coast. I have to say that this hotel (despite the extra costs for use of the pool etc.) was a wonderful experience. The staff were extremely friendly, helpful and most spoke English fluently. The food (though pricey) was extremely good. We ate at the Pergola restaurant one night; I had booked this 3 months prior as recommended....an amazing gastonomical experience... Yes, it's a bit of a drag to get to Rome either by Shuttle or by cab, but I appreciated being \"out of the thick of things\" after spending many hours in 45 degree Centigrade touring Rome. We also booked with the concierge our own tour guide for Vatican...which was fantastic since it gave us automatic admission with no lineups. And the tour guide was extremely knowledgable. I would highly recommend this hotel and hope to return to it again in the future. My only complaint is that I wish we had stayed a week here instead of four days.\n\nReview 28:\n'Garden View' room was - car park, main road, block of flats with dog barking, commercial building with enormous metal tower/phone mast?? over a strip of grass. Directly under room was a place ( underneath hotel) where workmen were drilling/banging talking in loud voices, using mobile phones starting before 8 in morning. It went on for 3days almost our entire stay. Rude person on front desk when we asked for an iron! Irons not allowed - health and safety??!! almost \u00a310 to iron 1 shirt from their laundry! Now I see why irons are not allowed! sun bed by pool cost 16 euros, 30 euros for fitness room. At 5* prices should be included as they are all over the world!! We did not spend a single penny in this hotel as a protest.\n\nReview 29:\nMost rooms have lovely views, this enormous hotel is out of town which made it perfect for business and although id prefer to be more central for a holiday,it can work as there is a shuttle bus. The spa is great and not at all costly considering the location. The decor is a bit ornate with many statues and gilded furniture, not for the modern decor lover\n\nReview 30:\nI stayed here 3 nights, and while it is very beautiful, clean, and has every indulgence known to man, I will never stay here again. It is way out of the city center, and is not convenient to anything. There is a commuter shuttle which drops you off at Piazza Barberini, but that only runs every hour during the day, so if you want to enjoy dinner somewhere else, you'll have to pay for a taxi. Since the hotel is so remote, they price gouge everything. I had to pay 9 euro for a can of minute maid soda! While I understand coca cola products are generally more expensive outside the US, you can get the same can in the city center for < 1 euro! I also had to pay 27 euro for a 24 hour internet connection! Unbelievable... If you want to see Rome, and you want to indulge yourself at a 5 star hotel, stay on Via Veneto at the Westin, or another one of the many 5 star hotels. The Cavalieri is not worth it...\n\nReview 31:\nHaving stayed in Rome before, in the city centre, this was a treasure to find and we will be back. The purpose of this stay was for the international rugby at Stadio Olimpico which is a very short taxi ride away. Rooms are spacious and beautiful. Beds huge and so comfortable. Views spectacular. A courtesy bus goes to the city and back hourly. Fantastic pool area. We only stayed 2 nights but will definitely return to this location as an oasis away from the moise and busy streets in the centre.\n\nReview 32:\nThe old Hilton Cavalieri...now part of the Waldorf Astoria Group. 420 Euros a night Executive Floor room..upgraded to Rome view. Have stayed here 4 times before. I f you are staying there the Executive floor is a must. Otherwise you will have to eat & drink out. Two small Italian beers 20 Euros, Scotch and a Boody Mary came in at 33 Euros. All free in the exec lounge. The staff in the Exec lounge are a treasure..you want for nothing. Lounge meals have gone down slightly....repeats of pasta and rice keeping the costs down but not enhancing such a prestige hotel. Changed some of the bathroom accessories to rather naff cheap items you would more than likely see in a Holiday Inn. Rooms excellent and to a high standard but damp stains on coving ...not what you expect for 4w20 Euros a night. The hotel is a high standard but is starting to look its 30+ years in places. Little chips and knocks here and there that haven't been repaired soon add up and take the exclusivness and elegance away from the building.\n\nReview 33:\nThis is certainly not one of the best hotels in the world but it was very good. The rooms were of a very comfortable size and were furnished nicely. The grounds were very attractive. The breakfast and dinner service was very good. The pool is large and attractive. The Imperial Room was not great but was a nice place to get a drink and some snacks. I would have like the bathrooms to have a separate shower but not the end of the world to have the shower in the bathtub. The hotel is not downtown but that is what we liked about it. It is close enough to the action but enough away so as to not feel overwhelmed by the city. We did not pay a fortune for our rooms (we prepaid months in advance - no cancellation or modifications permitted) so I felt that we actually got a deal. All in all, I was very happy with this hotel and would be pleased to recommend it and also to stay here again.\n\nReview 34:\nGrand and opulent with great spa facilities the Rome Cavalleri is wonderful for a romantic break. The room was huge with a comfy bed as wide as it was long. The real draw though is La Pergola, the Michelin starred restaurant on the top floor with sweeping views of Vatican city. I've been lucky enough to eat in a few michelin starred restaurant but none as innovative and delicious as this. The food is to die for right down to the peppery olive oil they serve with bread between courses. The service was great too, staff were friendly and helpful and basically did everything they could to make this a wonderful stay.\n\nReview 35:\nManager was very rude when speaking to him about getting services. Almost a sense of entitlement on his part. Wanted to get wifi access that did not cost an arm and a leg and was told that that's too bad and they can not accommodate me at all. Then got a lecture about how that the way things work here. I did not think they cared if I stayed or left... Was there when Football and Tennis stars were guests. I'm sure they did not have the same issues with him. So if you are an international athlete you should have no issues. I would not stay here again. Much better to find a place in Rome and be able to walk every where.\n\nReview 36:\nA great hotel for our visit to Rome. Service is excellent and definitely 5*. The hotel itself however is a bit dated and in need of a facelift throughout.\n\nReview 37:\nOur expectations were met at this hotel. Our room was clean, cozy, modern and spacious. Staff were helpful. We stayed in a suite without the view of Rome but we had the upgrade allowing access to the hospitality room which had free snacks and drinks all day and a balcony with an incredible view of the city. Without the upgrade, the Internet, pool, breakfast, and hospitality room would not have been included would have been expensive extras. Breakfast was delicious with plenty of choices. Pool area was fantastic with a separate adult pool and 2 heated children's pools. The shuttle to Rome was easy and convenient. Did not use the gym or spa but looked very good.\n\nReview 38:\nWe chose this hotel for our two day stay in Rome based on the high ratings and how nice it looked on the website. While the grounds are very pretty and the rooms are good it felt like staying at a convention center! The food was absolutely horrible and was incredibly expensive (27 Euros for a mayo caesar salad). I'm not sure if my husband I were tainted coming from the Il San Pietro in Positano (which would highly recommend) but would 100% recommend staying in the center unless you are looking to lay at the pool all day (which you are charged 18 Euros/chair). Even though they offer a shuttle we found it useless and had to take cabs in the day for our sightseeing and then again at night for dinner.\n\nReview 39:\nThe hotel is too far from everything in Rome. A taxi or shuttle is needed to do anything. Hotel elevators are not working properly. Very long wait every time. Pool is nice, but extra $. The hotel caters to conventions.\n\nReview 40:\nWith the notable exception of one concierge this hotel was a major disappointment. The internet ads are HIGHLY misleading! The Cavalieri gives the impression of all-inclusive service for many items and when you arrive you find very little is not astronomically priced. If 5 star means let us milk the poor unsuspecting rich of every Euro we can than the Cavalieri was 5 star. In order to use the facilities you had to fork over money at every turn, 31 Euros to use the inside pool, 31 Euros a day for the spa, 12 Euros for each use of a lounge chair by the outside pool. The electricity was sporadice at best, and only half the ice machines worked. La Pergola was ridiculously priced for the quality. You could walk just a few blocks away for better food, better view, better service at 1/10 the price! Having stayed at numerous Hiltons I would say this was the worst Hilton experience I have ever had! I would recommend that you stay at a hostel before I would recommend Cavalieri. I do not mind spending money when the product is worth it, Cavalieri needs to improve the product delivery!\n\nReview 41:\nRecently my husband and I stayed at the Rome Cavalieri and thoroughly enjoyed it. It is a beautiful hotel and part of its appeal is that it is set in a nice neighborhood outside of the center of Rome. The hotel provides a shuttle and with just a little planning on a guests part, this works out quite well. After 8PM it is very easy and reasonably priced to take a taxi to the hotel from downtown Rome. One thing that impressed us was the kindness of the hotel staff. From the lovely girl when we checked in, to the staff in the lounge, they were all doing a great job with a pleasant attitude. I hope that someday we will be fortunate enough to make a return visit.\n\nReview 42:\nThis was one of the most elegant hotels I have visited in Italy. The views from our balcony overlooked the city of Rome and it was spectacular. The pool and spa were large and offered everything you would look for in a spa. One large outdoor and indoor pool were enough to keep you cool in the hot summer sun. A wonderful workout area with a full sized gym was also handy. Although we didn't dine in the hotel we enjoyed the complimentary lounge during the day with little sandwiches and small bites with wine, beer and beverages as well. Prices for food could have been lower, especially pool side where sandwiches and pizza were $28 Euros. A free shuttle into Rome was quite handy but we usually took a taxi back since it was too far to get back to the pick up area. Totally recommend this hotel and would go back in a heart beat!\n\nReview 43:\nWe have stayed here annually for the last 5 years, to celebrate the New Year. Being a HHonors Diamond member, I consider it well worth paying a bit extra to stay in an Imperial room and get access to the Imperial lounge. The Imperial rooms are all incredible and a Rome view is a fantastic bonus, if you can get one. The standard of service has always been superb, the food in the lounge excellent. Although the hotel is a fair distance from the centre of Rome, there is a complimentary shuttle bus provided. Mind you, we have walked into Rome on a number of occasions, taking approximately 45 miinutes. We can't wait to revisit this year.\n\nReview 44:\nIn my view it takes only one mistake from a luxury hotel to ruin a visit. The Cavalieri did this with their treatment of Hilton Diamond members. My two night stay was supposed to be the perfect conclusion to a two week tour of Italy but the Cavalieri left me angry enough to consider a switch of my brand allegiance from Hilton to another hotel company. I ignored the rushed and impersonal treatment from the front desk and concierge and attributed the abrupt treatment to a desire to be efficient. What I could not ignore is the \"Colleseo Lounge\" that was supposedly the executive lounge for the Hilton Gold and Diamond members. Did I read the Hilton Honors program description incorrectly? Where does it say Gold and Diamond members get lounge privileges at a temporary, over-lit, box of a room with grocery store level wines? This is what the Cavalieri offers. After day of walking around Rome, I do not look forward to waiting until 18:00 to fight for a chair, a bowl of almonds and a glass of cheap Frascati. Rome needs a Mandarin Oriental to erase this hotel from the map.\n\nReview 45:\nWorst experience at any Hilton property in sixty years. My wife was putting on her underwear when arrogant male cleaning crew started to make up room. The doorman was verbally abusive and steered the taxi in the wrong direction. Restaurant would not serve us because we did not have a reservation, etc. etc. When I checked out three Italian locals jumped ahead in line so when my wife who is handicapped in a walker had to stand in line for an additional thirty minutes. This hotel rates somewhere between 3 and 2 stars. Hotel lobby bar adequate, restaurant wait staff friendly. When checking out the garage attendant wanted an additional 30 Euro beyond the 30 Euro per day that I had finalized on bill. A little bit of drama before he gave me keys. We live in Italy, but not sure how many guests actually take advantage of garage. When I checked in the front desk told me to park on the street! !\n\nReview 46:\nOf all of the Hilton Honor hotels that we have stayed at, the Rome Cavalieri is by far the finest. It all started when we were greeted at the door and continued through to our departure. We had a beautiful view of Rome, very romantic. We use this stay to gauge other Hilton honor hotels to. And, none have come close.\n\nReview 47:\nBest view of Rome especially at night. Tucked away from all the hustle and bustle of the main locale but close enough to zip in and out. Excellent pool, restaurant and very cordial and accommodating staff. Suite amenities are superb.\n\nReview 48:\nWe spent 3 days at this hotel prior to boarding a Royal Caribbean transaltantic cruise. We used our Hilton Honors points during our Oct. 23-26, 2011 stay. Not in the central par of the city -- but worth it given the city view. Exceptional service - very pricey but a good use of our Hilton Reward Points -- and a good reason to stay at Hiltons and be a member of their rewards program.. From the bellmen, to the front desk, to our room attendant -- very nice, very professional and very exceptional service. We had a beautiful view of the city. And the person who heads up the breakfast buffet room -- was such a pleasure to visit with -- she was a delightful lady.\n\nReview 49:\nFirst i must say I am from California and as a family we have traveled alot around Europe, my disappiontment level at the Hotel Cavalieri is incredibly high. Lets start with the hotel staff as you know is the first impression, we found them to be rude for the most part and very unhelpful, we stayed in a suite with an connected room which looked very different from the photos on the internet, the room were standard more like a holiday inn, most definately not worth the 1200 a night I paid! Plus there was a seperate charge for everthing at this hotel, you had to pay an extra fee to use the pools! The hotel is not walking distance from the sights you need to take a bus or a cab which was very expensive daily or you can wait for the hotel shuttle but be prepared to sit and wait for awhile! We went to the Nice directley after our stay in Rome and had such a wonderful time we opted to stay there another day instead of heading back to the Hotel Cavalieri, I can honestly say I would never stay at this overpriced hotel again!!!! !\n\nReview 50:\nFrom the time we checked in until we left, absolutely everything was thought of! The accommodations were beautiful, they presented a special dessert for my wife's birthday, and breakfast was fantastic! The shuttle bus into town was a bit tricky (missed it by 30 seconds one time, saw it drive away, and had to take a taxi - our fault). Other guests told us there is municipal bus service into town, but we never needed to take it. The Executive Lounge offered a good selection of food and beverages.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33938, "query_start_index": 33940, "query_end_index": 33940, "truncation_seperator": "... 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{"id": "2515912", "pid": "2515912", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe recently stayed at this hotel while on a trip to Disney World with my two children, ages 3 1/2 and 1 1/2. It was a two bedroom condo. In the smaller of the two bedrooms, there was a small, flimsy, two drawer dresser with a huge, heavy tv bolted to the top of it. My son (3 1/2) pulled out the bottom drawer, and the entire dresser and tv fell on him, pinning him underneath. After a trip in the ambulance to the hospital, it turns out that he was just bruised, but very, very lucky. He could have easily been killed, or very hurt. The dresser never should have had a tv on it, or at the very least been secured to the wall. The hotel was completely unapologetic, unhelpful, and did not even send anyone to the room afterwards to help put the dresser back in place! They did not even seem concerned that the next child might not be so lucky. Please be careful when staying in any hotel that this does not happen to you. There should be a law that hotels or time share associations must secure their furniture to the wall!\n\nReview 2:\nWe got to this because of the exchange of our timeshar. The appartment has 2 bedrooms, 2 bathrooms and a pullout coach in the livingroom. The vieuw was not the greatest, but there are apps available with a vieuw on a lake. The resort has excellent security. Also very well taken care of.\n\nReview 3:\nWe love Marriott properties and would add this resort to our favorite list! They have 3 pools that offer different things at each one of them. The fitness center and spa were both very clean and had great equipment! There is a beautiful lake surrounding the property and they offer a boat to get to the main area along with boat rentals for family use. Galley Grill had good food for our stay at the resort lunch. A few updates could be made to the units in the kitchen area, but the rest of the unit was clean and comfortable! We would come back here!\n\nReview 4:\nWe stayed there on the first week of September 2011 & were so impressed we are 100% certain we are going back. Very close (1mile aprox.) to Sea World & Discovery Cove which we love, the unit we stayed in was beautiful (I believe they are all the same) very spacious clean & modern & with two kids my wife loved the in unit laundry rm. Very clean all around, loved the pools & pool bar, this was a great place for my wife & I to relax & watch the kids playing in the pool.Check out the web site it is loaded with photos of the resort\n\nReview 5:\nThis place is awesome. I stayed there during a business trip but will definitely come back, highly recommended. There's fast food delivery available on property at super reasonable prices. I had a two bedroom villa with hot tub, awesome. One complaint though, housekeeping were a bother on my last day, they kept calling calling my room and hovering outside my villa door long before checkout time.\n\nReview 6:\nThis is a nice resort, but expect to be treated like any other time share person there, even if you are paying twice their nightly rate. Check out is at 10:00 a.m. and was non-negotiable, and not very nice at the front desk about it.\n\nReview 7:\nThis is our 2nd visit to this Marriott timeshare and we absolutely love the place! We hook up with my daughter and her family (including in-laws) and we all meet at Cypress Harbour for a wonderful holiday visit - this year the weather was a bit chilly but that didn't stop the kids from going in the pool - and, what a pool area it is - there's not one area but around 3 different places you can go to swim - one is a very secluded island pool - gorgeous. And, the rooms are huge - w/jacuzzi tub for two, balcony overlooking a beautiful lake, large dining and kitchen area, two spacious bedrooms and 2 bathrooms - there is so much to do in this area trying to figure out where to stay shouldn't be a priority and, with the knowledge that Cypress Harbour is so close to everything and has everything we're looking for - you'll be seeing us every year - count on it!\n\nReview 8:\nWhere do I begin? The room we stayed in needed serious help. The matress and box spring were stained, carpet was frayed, the paint in the master bed/bath wasn't finished, the jacuzzi tub jets blew out when it started up, there was a leak under the sink in the master bathroom, and I can go on. Most importantly the front desk staff was extremely rude! I have never been treated so horribly ever! I will never go back. In fact we changed our reservation to another time share for when we go back again in December.\n\nReview 9:\nWe stayed at this hotel 9/9/05 to 9/15/05. We stayed in 6641 (top floor, corner unit). The room was spacious! The resort has three pools (we were near the Island Pool) and plenty of activites for everyone in the family. The location of the hotel is excellent with easy access to I-4, the Bee Line Expressway, Central Florida Parkway, and International Drive. Down the road is a brand new Publix supermarket and Walgreen's (ask for directions at the front desk). The hotel grounds are well kept and staff is very friendly. I would definitely recommend this hotel, especially for families.\n\nReview 10:\nMarriott timeshares are typically nice and this was no exception.. 2BDR unit was comfortable for family of four (incl. 2 college students). Stayed Jan. 9th-14th which was after holiday rush, resort felt maybe 20% occupied. Nice fitness center, great lake view, and staff was friendly. 10 minutes to Universal, 10 minutes to Disney , and 5 minutes to vast variety of restaurants on International Drive. ( Sea World next door). No complaints, would use it as \"base camp\" again.\n\nReview 11:\nHad a 2 bed, 2 bath condo on the lake with screened deck. Condo was large, very clean, decor in good shape. Pretty decor. Would be very comfortable for 4-8 people. Property had pools, basketball courts, playgrounds etc. Very pretty landscaping. Peaceful location with stuff to do.\n\nReview 12:\nthanksgiving eve my family and i traveled to orlando from miami we stayed at this resort for two days when we arrived, i waited at check in for 15 mins. when front desk clerk finally processed me and went up to the room the whole living room floor was soak & wet i called front desk to tell the problem in the room,they stated \"oh they just cleaned your room for your arrival\". we will send you house keeping to clean up the water on the floor.housekepping arrived and tried to vaccum up the water but could not housekeeping reccommended for us to change rooms. i was very upset driving for three hours after work and had to run in to this mess. finally we 've change rooms and the room was wheelchair accessible i had to call front desk again to complaint and they had to change my family and i again. our thanksgiving eve was very stessed and not relaxing!!! the weather was cold 56 degrees and the units had no heat!!! only thing good i can least say is the unit is very large(two bedroom) very disappointed with marriott never again.\n\nReview 13:\nThis place is perfect if you get a refurbished room. It's within a couple of miles of Seaworld and it's easy access to Disney. The room is beautiful. The kitchen is very well equipped. I stayed in the room babysitting for one of the days and found that it had enough space and enough to do that I didn't go stir crazy. We were only here for 3 days, but we're planning for a week next year.\n\nReview 14:\nWe were in building 7000. We definitely did not have a \"refurbished\" villa. Outdated, poor kitchen supplies, clock in bedroom did not work, shower curtain in guest bathroom was coated with mildew, cigar smoke smell in master bedroom, dishwasher shelves broken, stove drawer off rollers, garbage disposal backed up on 3rd day there, mold on coffee pot. Our \"lake view\" was of a pathetic water hole that had a diminished amount of water in it; not nice to look at! A very disappointing experience for a Marriott time-share holder---the quality was of a Days Inn.\n\nReview 15:\nWe loved this vacation club. We are owners in Aruba and this is the second year we traded for an Orlando vacation. In 2005 we stayed at the Grande Vista. I was pleasantly surprised at how much more I like Cypress Harbour. I liked the way the property was laid out. There was much more for families with young children on the property. The villas were also very nice. I liked the true two bedroom, as opposed to having a one bedroom with a lock-off. The space was huge! The kitchen was utilized every day and night as we cooked all of our meals there. It was pretty baby proof, and our 2 little boys (4 and 10 months) had a blast. The staff was also very accomodating. We missed our plane and had to come back, and they were very reasonable with paying for an extra night, although I think they have a different rate for owners. It was a wonderful get-away, and high recommend it!\n\nReview 16:\nThis was our 2nd stay at this resort. Our first time (2009) was great. On this visit, I noticed things had gone downhill. We were in the exact same building as our first visit (6000 - Bahia Honda), over looking the volleyball court and small pool. Nice location. Housekeeping was very poor. I had to actually pull sheets / pillowcases off the bed in order to get the maid to change them out occasionally. Some of them were obviously dirty and needed to be changed. Vacuuming didn't occur the entire week, we were dodging food on the floor the whole time. Toilet in master bath ran constantly; windows in master bedroom didn't have hand cranks on them so couldn't be shut properly. The room itself is nice and large, with washer, dryer, refirgerator, etc.... Probably would look for somewhere else to stay next time.\n\nReview 17:\nHi there, Let me start by saying we have 4 timeshares ( 2 at Disney itself, and 2 in Cancun ). I booked at the CH to check it out, to see if a TS was worth buying into. Well, based upon what I have seen in our 4 days there, it is NOT. We got here the week of spring break, and first thing I see around the pool areas are a bunch of teens drinking, running all over, and even jumping off some of the interconnecting bridges ( not a good sign ). The 2 bedroom we had was outrageously small ( the second bedroom was so small, one of my teens had to sleep on the ricketty sofa bed in the LR ). Overall, I was not impressed with anything here. After 4 nights here, we went to Old Key West in Disney ( our TS ). There i truly felt like \" we were home \" again. There are no similiarities in the two places. OKW is by far much better. Well there you have it, my opinion, for what it's worth.\n\nReview 18:\nCypress harbour was a comfortable and friendly resort, in a good location, close to all major theme parks. Although it is close to the interstate, it is like a green oasis in central Orlando. The property is a little dated, and the wired internet connection in the room was a source of constant irritation to my teenage children who came armed with laptops. My main criticism has to be the lack of housekeeping service. Our towels and bedding were not changed during the week and we were told that we would have to pay extra for additional housekeeping service. The resort was clean and welcoming and staff were very friendly and helpful. I would return to this resorts and its location meant a minimal travel time to Disneyworld, Seaworld and the Universal parks.\n\nReview 19:\nStayed for a week with my partner. The apartment was clean, comfy, very well equipped and everything we could have wanted. Great areas for relaxing by the pool/lake. Very central to everything (recommend hiring a car though) and the staff were all lovely. Go and stay, you won't regret it.\n\nReview 20:\nWe stayed at the resort 10/1-108 and all I can say is I would definitely come back if ever in the Orlando area again. The kids (ages 6, 7 & 8) enjoyed the pools and activities so much, it was hard to leave for the Disney parks. The staff was very friendly and helpful. We stayed in building 63, which was very convenient to the actitivies center and a short walk to the pools. The rooms were clean with plenty of space for everyone. The only drawback, beware of the large bugs lurking in dark places. During our weeklong stay, we only saw two, but that was two too many!!! !\n\nReview 21:\nMy husband and I stayed at the Cypress Harbour with our 3 children for 6 nights before leaving on a Disney cruise. We did not want to visit any of the Disney parks or Sea World because the ages of our children are spaced so far apart, and we worried that there would be enough for them to do. They were more than occupied at the resort. From swimming, playing on the beach, paddle boating, playing at the life-sized chess set, playground and fountains, the kids never even asked for anything to do outside of the resort. Every night at 9 pm we had a perfect view of the fireworks show at Sea World from our balcony. The shopping is fantastic, too, with 2 great outlet malls and the Florida mall nearby. Our villa looked brand-new and was decorated beautifully with bold blues and yellows. The photos on the resort website do not do it justice. We enjoyed the full kitchen and laundry room, and with 3 televisions, everyone was happy. We highly recommend the Cypress Harbour!\n\nReview 22:\nMy parents (in their 60's), my wife & I, and our two year old and three year old just spent a week at Cypress Harbour. Cypress Harbour is a Marriott Vacation Club resort so the rooms are like condo units with full kitchens, laundry, screened-in porch, etc... The pools are heated and we swam with our small children even though Mother Nature wasn't cooperating and gave us cold temperatures. The staff were all helpful. The entire property is clean and very safe. The units are two bedroom, two bath. Ours was spacious and recently renovated. During our stay we visited the Disney parks at least twice per day using our rented minivan. The longest drive was maybe eighteen minutes. The airport (MCO) was even closer.\n\nReview 23:\nHaving stayed at resorts comparable to this one every summer for 15 years I was surprised by my experience. The villa was great: roomy, relatively up to date, comfortable bed, and clean except for some grime on the living room furniture. The extras were all shockingly low class. For example, the resort does not provide conditioner (only shampoo - i made a special trip to buy conditioner b/c I guess I'm used to everyone - even Motel 6 - providing conditioner so I didn't bring any of my own on trips like this), housekeeping told me I had to wash my own towels if I needed clean ones (although when I spoke with a manager they agreed to bring me some clean ones), you have to pay by the minute to use the computer/internet in the lobby, and to use the resort activities (like mini golf and paddle boats) you have to pay. Maybe I've been extra spoiled at other resorts, but I didn't feel like an honored guest at a full-service resort, I felt like a victim of a marriott money making scheme. I was just glad they didn't slap a fee on using the pool or parking. :)\n\nReview 24:\nIt is late but better late than never :-) This is a great family resort if you are traveling with children. We stayed in a 2 bedroom suite and that was more than enough room for 3 teenage girls and my husband and I. The grounds are well maintained and security is tops everytime we left and came back they always have you stop at the guard house. the sundry shop is a bit pricey but there is a publix grocery store up the road where we did most of our shopping. The kitichen is stocked with everything you could possibly need, dished, pots, pans, blender etc... it also comes with a washer and dryer. I would say it was like a mini apartment. The Suite itself is very colorful the Master bedroom is big and roomey the patio is closed in so that you can just sit outdoors and enjoy the fresh air without the bugs getting at you. All in all this is a very well maintained family resort.\n\nReview 25:\nstayed there 3 nights in february before our disney cruise & had reservation for another 4 nights after the cruise (wich we cancell!). They had to change us 3 times from condo to condo. In the morning we were waking up with blood stain in bed sheet. They were supposed to call in exterminator. Never came. Other then that, a/c was not working properly. If it would be cleaner we would go back. Half of community is being refurbished because of pest problem (they remove everything, carpet,furniture..etc) So if you have a good deal, make reservation but have them promise you would be in newly renovated room. We had paid $250 a night to stay there and had a 2 bedroom villa.\n\nReview 26:\nWe own a time share at Cypress Harbor Marriott in Orlando and we have stayed at the Marriott's Horizons timeshares in Orlando. Both of these properties are wonderful vacation destinations. The timeshare units are beautifully decorated and well-maintained. They are comfortable, classy and well-stocked -- with high quality furniture, appliances, carpeting, beds and up-to-date bathrooms. The location of these propertiers is ideal. They are a fast and easy drive to Walt Disney World, Seaworld, the Florida Mall and the fabulous Orlando outlets. However, you could have a wonderful vacation in Orlando, even if you never left the property, because the grounds and pools are a quiet, private, lush tropical paradise. Surprisingly, all of these things are not the main reasons we love our time share so much. We love our timeshare primarily because of the wonderful people who work at all levels of the Marriott Company. These people are flexible, professional, courteous and they always aim to accomodate their owners. Way to go, Marriott!\n\nReview 27:\nI have been to Orlando on a number of occasions and try to stay at a different hotel each visit. Based on Trip Advisor reviews we booked this hotel. We stayed here for 3 nights the rooms were large 2 beds, big bathroom and we had a balcony with view over golf course. We used the gym which was clean and had a variety of equipment. There was a shop which was well stocked with groceries postcards and teeshirts. It was located near Seaworld and the Premium Outlet Mall. Would stay there again.\n\nReview 28:\nWe are timeshare owners and consequently, were able to exchange our resort for this one.The accomodation was fantastic as is usually the case with Marriotts. The apartment was huge with a king size bed and whirlpool in the main bedroom and a queen size bed and sofa bed in the second bedroom. Our only criticism was that, because of the location of our apartment, it was quite a walk to get to the children's clubhouse - on the plus side though, it meant our location was nice and quiet. There are two main pool areas to choose from with different depths to suit swimmers and non-swimmers alike, all immaculately clean. There is also a pizza hut on site and a small, but pricey shop. The location is very convenient for all the local attractions particularly aquatica and seaworld. We loved it so much, we are going back this year!\n\nReview 29:\nThis was a very nice hotel to stay at. The rooms were very good and fairly clean. I traveled with my family and my cousins and we had two villas. Each villa had 2 bedrooms and 2 restrooms. There was a TV in the main room and 2 smaller ones in each bedroom. There was a nice spacious kitchen too. The outdoor patio was also very nice. They had nice activites there while we stayed. The pool was very nice and big. This hotel was rather old but was nice nonetheless. There were a few cockroaches outside the villas and I stepped on one myself. Also, we found a dirty tissue in the coffee machine. Also, I see this tabby cat all the time outside our villas walking around (patroling should I say) so make sure to keep look at for it. ;) It was a very nice stay and I recomend it to anybody. There's really nothing else to say!\n\nReview 30:\nWe stayed here in 2009 and returned this year for another week. The accommodations are very nice, our unit was recently renovated -- and now includes 3 TVs. We have been to Orlando 10 times in the last 15 years, staying on and off Disney properties. This location is excellent it is hard to see what anyone could find fault with. Also went to the spa -- nice equipment and great treatment by Jeannette.\n\nReview 31:\nI was a little worried about this stay since this is one of Marriotts older condominium residences in Orlando. However I was pleasantly surprised. The room was clean and in good shape and the service was very good. The landscaping and grounds are very well kept up. The pools are heated. I was especially impressed with Owen the pool bartender. He was polite professional and made the best drinks at the resort. Plus he remembered my name after hearing it just once. Very nice.\n\nReview 32:\nWe stayed at Cypress Harbour for two 14-day stints first in January and again in March; family and friends joined us each time. Facilities are excellent in every way, beautiful grounds, wonderful pools, excellent exercise room and lots to do. Our villa had all the comforts of home, well equipped with most everything we needed . We especially enjoyed the barbecue grill nearby, cooked out often and dined in the screened in porch off the villa. Villa comfortably accommodated four adults. Cypress Harbour is close to everything, but you have the wonderful feeling of being far removed from the traffic and crowds of Orlando. Quite honestly, once we got there, we hardly left the grounds. Just wonderful!\n\nReview 33:\nOur first time-share experience with Marriott. Beautiful property; great location near amusement parks; clean relaxed atmostphere. The hotel property is quite spread out, so you can enjoy quite time away from all the kids, if you choose. Rooms were very clean and comfortable. Noisey dishwasher, however. Be sure to wear shoes or flip-flops on the wooden decks - I was gettin out of a sun lounger, and got a huge sliver in my foot. The hotel sent a medic, who kindly removed it-no extra charge. A great hotel!\n\nReview 34:\nExchanged week of ownership for just my husband and I. They did not hound us at all on going on a tour/ownership. It offered great provacy for couples, yet so many things for kids of all ages to do! Playgrounds, pools, paddle boats bike rentals, video/ game room, crafts, pool tables, basketball courts. Just around the corner from Sea World, Discovery Cove, International Drive!!! Rooms had everything you need including full size laundry rooms in each 2 bedroom suite and full kitchen! Also, for those rainy nights, we rented withour block buster card just around the corner!\n\nReview 35:\nGreat place. Close to the parks. Huge rooms with great service. Great for kids too.\n\nReview 36:\nWe have stayed at this resort many times over the years and are never dissapointed. They have an incredible activities center great for kids of all ages. The staff is great, very friendly and make your kids feel very welcome. The pools are always fabulous and clean; as are the villas. We have encountered some minor problems over the years and they have always been taken care of very quickly. Close and convenient to all major attractions without staying \"on attraction property\". Villas are extremely spacious and private. 2 families can all stay together and feel they have private areas.\n\nReview 37:\nThis is a nice resort to stay at with kids due to the layout. The bedrooms are spacious and the kitchen is well stocked. The facilities for families are also nice - activity center with basketball, playground, shuffleboard, and a good amount of scheduled activities. The problem that we encountered was the cleaniness of the room and ants! Our unit had an ant problem and we had to have the maintenance team and an exterminator come and spray on several occasions. We also found chewed up chicken wing bones in between the bed and nightstand in the master bedroom. I've stayed at two other Marriott properties with similar or better amenties (Horizons and Grand Vistana) and our experience was completely different. When we head back to Orlando we won't be staying at Cypress Harbour again.\n\nReview 38:\nWhen you travel for business, it's nice if you can find a place that makes you feel like your down time is a vacation as well. The Cypress Harbour was just that. Only a few miles away from the Convention Center, it's convenient, but also provides a nice break from the typical business trip type of hotel. I enjoyed my stay here and would happily stay there again and again.\n\nReview 39:\nThis was a great place to bring the family. They have plenty of on-site activities and it felt like we were on a private island.\n\nReview 40:\nMy spouse and I spent a week the first of December. A car is a must as this property is near Sea World but not within walking distance. Disney and restaurants are a few of miles away. We do not have children and like a quiet property, this fit the bill. Before arriving we checked the internet and requested a building away from the recreation areas and asked for a recently refurbished villa. Our request was granted and had a wonderful stay. The grounds are well maintained and the staff very helpful. All villas are 2 Bdr W/full kitchen and all have screened balconies with patio furniture. We cooked several simple meals. A Publix and Walmart are close by for groceries. Will return next winter.\n\nReview 41:\nWe were lucky enough that my wife's father let us use his time share at this location for our family vacation. I cannot say enough good about this location. We had two minor issues on arrival and within an hour they were taken care of. The staff was always nice, courteous and willing to help out. We had a great time. Kids loved the big pool just outside registration. Smaller pool was nice as well. The paddle boats were fun except the one that sprung a leak and almost sunk! My wife and I set a new speed record on the lake getting it back to the dock. LOL. Seriously the young lady there was awesome. She made sure we were taken care of and that everything went as expected. We liked the place so much we are looking into buying a timeshare with Marriot. This place is great. The bar also makes some incredible drinks. I would really reccomend this location for anyone who wants to visit Orlando and have great facilities to use when not going to parks or seeing the sights.\n\nReview 42:\nI like this resort and have stayed here before. We could have stayed at a hotel but this resort offers you two bedrooms, washer dryer and a full kitchen. We might not use it much but its nice to have more thatn a single bed to sit on when you come home from a long day . The property is clean and the staff friendly. I have done in the park, near the park, hotels and condo options and like this one the best. It feels like home and they even cleaned my dished when we ran out quickly one morning. I did not use much of the property either time but as I asid , the extra running room and space is a blessing. I did notice I had a headache after a few days and think the hotel might check for mold in the air vents but that would be my only complaint. The place was neat and clean and kept well Laurie J P travel\n\nReview 43:\nWas here 2nd week January 2011 - adult only vacation. Cypress Harbour in in a good location for the various attraction. Our main thing was to go to Universal for Harry Potter and one day at Disney. We had a two bedroom suite with full kitchen that came in handy for breakfast and a couple of dinners. The room was clean but you have to pay extra for housekeeping - we exchanged our timeshare. If you rent as regular hotel suite you do not have to pay for housekeeping. We had no problem taking out our trash and you could get fresh towels and linens if you wanted. They have a starbucks or maybe just their coffee on site and a small shop. We never use since we were out early and back late. Staff very friendly and front desk check-in and out no problem. They will ask if you want to take a tour for the timeshare but you can pass. Harry Potter is a must even if you are not a fan. I was amazed at how much it looks like the description in the book. Going through the school was like being in the movies.\n\nReview 44:\nCypress Harbour is the place to go if you want relaxing yet elegant accommodations in the Orlando area. All there units are 2 bedroom and so spacious and lovely. The views over the lake are restful and serene. The pool near the Activity room has been very quiet and so nice for the older crowd.\n\nReview 45:\nWe had a great week at Cypress Harbour. We had stayed at Marriott Horizons last year (across the street) and were concerned about some of the comments about the rooms at Cypress. Our room looked totally new...new furniture, paint, everything was as good as could be in building 66. The pools were great. We went with our kids, 3, 5, 8 and grandma. Lots of vegitation and water surrounding the rooms. Quiet. Lots of activities it you want. We even had our 8 year old try scuba in the pool with Scuba Steve, which was great. Comparied to Horizons, the pool has more space to swim, but no pirate ship or water slide. The kids did not seem to mind at all. Fun pool activities one day. Steel drum one night. Rooms, about the same, althought the two queens at Horizons were great. The hot tub in the master at Cypress is nice. I would recommend both equally. Nice little store and grill. I would recommend to anyone. We saw families as well as retirees having a good time. A nice mix.\n\nReview 46:\nSpent a week here August 2-9 at a time share we purchased at our high school auction, for a very good price. Our unit in building 63 was comfortable, the ac worked well, water was hot, and beds and pillows were decent. The living and dining room furniture was a bit grungy on the edges and as a multi computer family, the lack of wireless internet was a pain. That said, we have visited Orlando numerous times and stayed at high end Disney properties and other Marriott Hotels, and this complex beats those hands down. It is is extremely convenient to all attractions, generally well kept, and has an ok pool. And if you want a lot of $ can be saved by eating in. Probably most appealing to famiies with pre teens and under.\n\nReview 47:\nJuat return from Cypress Harbour on the 26th with my wife. It had to be one of the best vacation we had in a long time. The villas were very clean and spacious. Cypress Harbour is centraly located to the theme parks in the area. If you like shopping like my wife, ladies only 15 minutes from loosing your mind. Great family oriented resort., recommend it to anyone. If you like golf beautiful course that surrounds the villas. Can't go wrong with this choice.\n\nReview 48:\nWe stayed for a week over Memorial Day weekend. We have no young children but they had alot for kids to do. When I found out the place was 20 years old, I was shocked! Everything is updated and well taken care of. We really enjoyed our stay!!!! The beds were the most comfortable beds I have ever slept in beside my own.\n\nReview 49:\ntraded my timeshare wonderful place the 2 bedroom was huge jacuzzi in masterbedroom, full kitchen and laundry room with bigscreen tv in living room, nice pool quite area i cant wait to get back there\n\nReview 50:\nChoose a place to stay in Orlando is always a difficult because there are so many options and comparing them it is not an easy task. On our last trip to Orlando in January/February 2011 we have choosen the Cypress Harbour. Marriot`s Cypress Harbour is really a good choice : lots of space (2 bedrooms, 2 full bathromms, living/dinnig room, fully equiped kitchen, washing and dryer machine in the room) very clean, good service and convenient located in a calm place but very close to all shop and attractions. All reservations were done through Marriot`s site at competive prices when compared to Expedia and similars. Reading Trip Advisor I also choose to buy discounted tickets from Mapple Leaf and everything worked fine. I ordered 2 days in advance and picked up at their place. I strongly recommend staying at this hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32177, "query_start_index": 32179, "query_end_index": 32179, "truncation_seperator": "... 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{"id": "1566945", "pid": "1566945", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nReceived a great rate from expedia, called Kimptom InTouch and it was quickly matched. When I arrived Jessica checked me in very hospitably. I asked for a room on a higher floor and she was very accomodating. Enjoyed the wine reception. LOVED that pets are welcome, although my two 'girls' were at home. Absolutely no complaints! I will be looking more closely at Kimptoms throughout the US.\n\nReview 2:\nI booked a King Spa Premier Suite two months in advance for mine and my wife's anniversary. When we got to the room, I noticed that the bathroom did not match the pictures I had seen nor the descriptions from the website. My wife called the front desk to make sure we got the right room and was promptly assured we were. After looking at their website once again, I knew it was not the right room so I decided to call guest services and explain why. I read the exact description from their website and was told that ours was different because it was handicap accessible. I told them that the floors were not Italian Marble and no stand up separate shower. Also, I had requested a higher floor way in advance and was put on the very bottom floor with terrible views. I am a Kimpton InTouch member and was not expecting this type of service from a hotel rate so highly. Word of advice to all who plan to stay here....make sure you get what you pay for.\n\nReview 3:\nFor such a well rated hotel, our experience was very disappointing. Upon late night arrival, we found the bed needing to be tucked in all around and an entry light flickering all night long. This was reported and by the time we left the hotel 7 nights later, the light had never been repaired - only the bulb removed. We were not offered a different room or compensation. The attitude of reception staff was casual in the extreme. However, we did have an excellent meal with very congenial service in the hotel restaurant. Our room was also very large and well furnished.\n\nReview 4:\nNice sized room for Chicago. We stayed in a beautiful 1 bedroom suite. It knocks the socks off the Four Seasons where we usually stay. Great location - who needs to stay on Michigan Avenue? Restaurant and bar were incredible. Loved the small plates. Will return here next time we visit Chicago.\n\nReview 5:\nI love Kimpton - you always get a modern, clean, trendy hotel in a good location for a fair price, The Hotel Palomar was no exception. The rooms were average size, comfortable and pristine. Location was perfect to explore the area and the best part is Sable Kitchen and Bar in the lobby - amazing cocktails and food!\n\nReview 6:\nI picked this hotel for a recent conference trip based on the great reviews and wasn't disappointed. It was new, chic, comfortable, and in a great location. I booked a package with Perfect Escapes with daily breakfast, a bottle of champagne, and late check-out, which was definitely the way to go. The rooftop terrace was a nice little spot to sit, and the indoor pool looked nice. People had mentioned the sliding (and thus not-quite-fully-sealing) bathroom door as being possibly awkward, but I didn't find it to be a major issue when sharing the room with a colleague for one of the nights. Loved all the thoughtful touches: L'Occitane toiletries, water bottles at the door, animal-print robes, the evening wine reception. The staff were quite a good-looking and helpful group, too. I also signed up for the loyalty program, which gets your your paper of choice daily, free wireless, and some minibar goodies. (Definitely all loyalty-inspiring perks.) The only downside is that the street on the south side of the hotel (the one my room faced) seems to be the main drag for fire engines and ambulances, so it did get a little noisy at times.\n\nReview 7:\nStayed four nights here in mid-March, 2012. Loved it. Helpful staff, comfortable rooms, fantastic location. Cool bar/restaurant on first floor. Nice amenities. I recommend that you avoid staying on the 17th floor, as fumes from the swimming pool pervade that floor and I found it slightly unpleasant. But with one complaint, I was quickly moved to a different floor and all was well.\n\nReview 8:\nThe property and it's amenities ware top notch, however it is the staff that separates itself. I stay in Chicago once a month and this was the first time I stayed at the Palomar and was so impressed. If it was more affordable when I would be in town I wouldn't stay anywhere else in Chicago.\n\nReview 9:\nA nice hotel at a good value. It's almost a shock to find a hotel chain that actually makes a concerted effort to make your stay pleasant. From the nice decor to the wine tasting at night to the friendly manner and can-do attitude. This boutique chain is anything but the rushed, cattle processing experience I had at other chain hotels on my trip offering a push button experience that felt like you were being processed. The Palomar is a great place to relax, get some work done, head outside for a great meal in the neighborhood and enjoy Chicago in the few minutes you might have in your busy day. I will definately make this my headquarters when heading to town for business, and even more telling, would stay here for pleasure when traveling for fun.\n\nReview 10:\nWe stayed at the Palomar for a long weekend to celebrate my 40th b-day. We loved everything about the hotel. Our room was spacious, modern and well designed with fabulous adjustable lighting. I thought it was genius that the bathroom was designed with a sliding pocket door - it operated silently and saved space in the room. Cool touches abounded like art books, magazines, animal print robes and L'Occitane toiletries. The bed was super comfy with high quality bedding and a perfect firm-but-not-too-firm mattress. The room felt very luxurious and we had a hard time leaving it every day. Housekeeping was unobtrusive and everything was spotless. The staff, from the front desk to the valet, was always professional and friendly. The bar was a fun place to hang out, but the cocktail prices were crazy high, even for artisanal cocktails. All in all, we had a great experience and would not hesitate to stay here again. Tip: join the hotel rewards club and get free wi-fi access and other little fun perks.\n\nReview 11:\nWe were planning to visit Chicago on pleasure trip and looked at Kimpton Hotels - found Hotel Palomar. I also joined the Kimpton Hotel membership for free internet while staying there... Enjoyed wine reception with appetizers each evening, nice room, beautiful hotel, close to subway system, walking distance to shopping and museums! loved it! Even hotel restaurant was good, as well as great restaurants nearby!\n\nReview 12:\nMy husband and I stayed here on July 5th after the U2 concert with another couple. It was a fun, hip place to stay with lots of nice touches in the rooms. We enjoyed walking around downtown Chicago, and we were able to walk from Soldier Field back to the hotel after the concert. We enjoyed our stay and look forward to visiting again.\n\nReview 13:\nI stayed in Chicago for a convention. I liked the River North area, so this hotel is great. When we checked in Jessica was incredibly warm and friendly and walked me through all the facilities. The room is nice, but nothing too special. They have a great swimming pool in which you can actually see the sun rise since you are high enough. The gym was small and crowded. There is a concierge Bobby who took care of some small requests, but when I gave him direction for a restaurant he sent me to a new place that was EXACTLY what I was asking for...I'm happy he didn't send me to a tourist spot. Jessica also made sure that I ate at Nat Mulnati's which is walking distance. Just an incredible experience and would recommend this hotel to any kind of traveler.\n\nReview 14:\nI have always being a reader, never a review writer.. Well I just couldn't help myself this time.. I just L O V E the Palomar Hotel. I'm still here and don't want to leave. It truly takes a lot to WOW me. The staff is amazing and friendly. I felt like I was back home in GA where everyone talks to everyone. When you have a group of 20 and they can STILL remember all of your names.. That's amazing!! I love the energy every time I walk in. Its in a great location and everything is close by..\n\nReview 15:\nThe Hotel Palomar was in a great location and the rooms were a great size as well. The only concern was that there was construction across the street and getting a taxi was a bit disasterous because they didn't want to come close to the hotel because of the difficulty. We were not warned about the construction when we booked the hotel and it would have been fair to warn us, I believe. My husband was on business, I wasn't. I went along for pleasure.\n\nReview 16:\nThis hotel was awesome. Valet was quick, what a beautiful hotel. Check in and check out were so quick. Elevators were fast. There was virtually no noise by people walking by in the hall way, and outside the room was what you'd expect, emergency vehicles going by and waking you up. Not a big deal, because the best part of the hotel were the beds. They happen to be the most comfortable thing I've ever slept on.\n\nReview 17:\nThis is a lovely hotel in the heart of downtown Chicago, extremely clean and modern. A short walk to Michigan Ave and many excellent restaurants. Evening wine reception was fun, nice way to meet other travellers and get some ideas for your visit. The staff were very helpful and courteous. No trouble to check your bags if you arrive prior to check-in or plan to stay a little late on the last day. Approx $7.00 cab ride from Amtrak station (Union Station). You can catch the free trolley to the Navy Pier from State St. Make sure that you sign up for the Kimpton rewards plan if you haven't already. They gave us a $10.00 credit for the mini-bar. It was hard to leave, we'll be back soon!\n\nReview 18:\nThis hotel ended up being a great surprise. This was the second leg on our trip and we had just stayed in New York at a disappointing and more expensive hotel. Right off the bat this hotel was better. The staff was very personable, the room was large, clean and stylish. The location was great. It was within walking distance of Lou Malnatis, Gino's East and my favorite XOXO. The subway is about a block away. The magnificent mile is only 15 minutes away walking. The attached restaurant was also very helpful. I wanted to sit in the hotel sitting room and have a drink and they accommodate me by sending a pleasant waitres over. FYI they have an extensive selection of scotch at very fair prices. Lastly I want to mention Tony, the doorman. He was a wealth of knowledge and made our trip so much better. A real feather in the Palomar's cap. So much so, that I now look for Kimpton hotels first when I travel. Oh I know I probably won't find another Tony, but one can always hope.\n\nReview 19:\nBest customer service out there! The concierge remembered us calling and changing the reservation and when the computer didn't put it through, he remembered our name and fixed the issue without us having to find out! Very friendly--you are not just another person!\n\nReview 20:\nThe WOW factor in this hotel is beyond compare. From friendliness and civility to location and performance, this hotel is beyond peer. Did I say this is one of the finest hotels I have stayed in? Anywhere! A shout-out and kudos to Ashlee who arranged a magnificent stay for us. Jessica filled our room with goodies and poetry, including a paean to our pet pug, Sophie-Rose, whom we had to leave at home in California. Gad, Jo-Anne, and Nabeel had conversations with us about the best places in Chicago and about their own personal travels. This is truly what a hotel and a hotel company should be. It absolutely blew us away. I cannot say enough about our stay here. Anyone contemplating a stay in Chicago would do well to stay at the Palomar, one of the all-time great city hotels in the world. And that is not hyperbole. Having been all over the world, we can be a bit jaded, but nothing prepared us for the brilliance of our stay at the Palomar. Wow, wow, and double Wow!\n\nReview 21:\nPluses: The staff were friendly; the location is great in the heart of River North, near the Loop; the adjacent Sable restaurant offers stellar service and food; and the rooms were comfortable and modern. Minuses: The wine hour was overrun with dogs and small children and adults threatening time-outs; and the room smelled a bit like mildew. All in all, however, a very good experience.\n\nReview 22:\nMy husband and I stayed here on our visit to Chicago to celebrate our one year wedding anniversary. When we checked in, I mentioned that it was our anniversary. The next night the hotel had a bottle of champagne waiting for us, along with a note of congratulations! The in-room dining was amazingly good. Definitely get the stuffed french toast for breakfast if you have a sweet tooth! The room decor is very chic, and the bath robes are super cute and a welcomed change from the usual white robes at other hotels.\n\nReview 23:\nThis is the first time my husband and I stayed at Palomar and it won't be the last! I surprised my husband with a night in Chicago at the Palomar for his birthday and when we arrived in the room, a birthday card and bottle of wine greeted my husband. The room was modern, tasteful and very clean. Bed was very comfy. Loved the wine reception, a welcome treat after battling a snowstorm at rush hour to get to the hotel. I did sign up for the Kimpton in-Touch program online and enjoyed a nice $10 minibar credit and morning newspaper. We loved watching it snow and sipping the complimentary coffee and reading the paper in the morning. And the location is great...within walkling distance to many restaurants and bars. Can't wait to come back this summer!\n\nReview 24:\nWe stayed here for our anniversary get away. Great staff Ashlee even sent up a bottle of champagne with a note. We will definitely be back! !\n\nReview 25:\nThe rooms are spectacular - spacious, beautifully decorated. Funky cat-themed robes and fuzzy socks. I spent two nights here on business and would only stay here the next time I'm in Chicago. There were three of us on this trip and we couldn't believe we got such a great hotel for such a great price. We ate lunch in the restaurant which was also very good, although there are many, many other choices within walking distance. It was hard to get a table as a walk-in on that particular day, but they were happy to seat us at a high table in the bar area which was fine with us. Overall a great stay and highly recommended.\n\nReview 26:\nThis was a fabulous, relatively cheap (for Chicago), hotel! Perfect location-the redline is just a stone throw away, and walking distance to Michigan Ave and the theater district. We stayed here on the coldest weekend of the year for the auto show, and the staff was always pleasant, even the poor valet and doorman outside in the bitter cold! The wine reception (a Kimpton standard, I think, because they had it at the San Francisco Kimpton I previously stayed) is a nice touch- the cocktail area with fireplace was packed. At check-in, we also got a \"Raid the Minibar\" voucher which was fun for drinks while getting dressed for the evening. As for the room, it was funky and unexpected, in a very good way. One of the nicest touches was the Etro bath products- though it is quite unfortunate because I can't seem to find them online to buy them now that I'm addicted to the musk scent! Overall, a great hotel. I'd suggest parking your car (and yes, the $50/night is standard in Chicago), and explore!\n\nReview 27:\nHaving spent a week at the wonderful Epic Kimpton hotel in Miami in June, I looked forward to a night at the Palomar. There is clearly a \"Kimpton style\", which is to make sure that customers receive the best service, but informal not stuffy. Once again, lovely welcoming helpful staff; complimentary wine at 5-6pm every evening (the room was packed with mingling guests). Great location on State Street. We had a very good deal. My 2 friends are from illinois and do regular trips to Chicago for shopping, theater etc. This was their first stay at the Palomar and they liked it so much, they booked their next stay when we checked out. The rooms and general feeling of luxury did not nearly match that of the Epic but, in fairness, nor did the price (about double the cost at the Epic). I am definitely a Kimpton fan!\n\nReview 28:\nMy family, friends and I stayed at this hotel for my wedding in Chicago this fall. The hotel staff were incredibly friendly, patient, and helpful. The common area lounge with wine in the evenings and coffee in the mornings was a great gathering place, and the bar/restaurant is not a \"hotel restaurant\" - it is hip, fun, and the food is very good. The rooms are spacious, nicely appointed, and spotless. I looked at a LOT of hotels in Chicago before selecting this one as the hotel for my out of town guests - the Palomar is really a cut above.\n\nReview 29:\nLoved this place. Beautiful room and comfortable beds which is of utmost importance. The restaurant on the first floor is exceptional\n\nReview 30:\nI have stayed at Kimpton Hotels before and enjoyed them. This was no different - nice decor in the lobby and rooms and decent enough room sizes, although the bathroom was on the small size. The service we had was great - I asked for a room on a higher floor with a view, and received both. The wine hour is always a great bonus, especially as they also had a cocktail on offer, as well as deviled eggs as a snack. We had friends with us (staying at a different Kimpton hotel - hotel Monaco) and the staff had no problem with them taking part in our cocktail hour. We went up to see the pool, which was nice, and the roof terrace had a great view. The hotel had a great location for all of the Chicago sights. My only (very minor) complaint was that the lobby was small, but I guess that is what you get in cities. I would stay here again and would recommend it to others.\n\nReview 31:\nA superb downtown location, with exceptional convenience if your destination is the theater district. The neighborhood is loaded with dining choices if you decide to go out. The staff is very friendly. There is intense competition in Chicago in this price range, and it shows in the quality of the stay. Our city-view room was worth it, although I didn't see rooms without the city-view premium. In any case, the floor-to-ceiling window was wonderful. The bed comfort was great; better than average. And the bathroom had a very good quality soaking tub, which is a big deal for my wife. The in-house lounge and restaurant, Sable, is very good. The drinks menu is varied, and of high quality. The food is perfect for sharing. Highly recommended, both for lodging and meals.\n\nReview 32:\nHave previously stayed at Hotel Monaco, a sister property and loved it. This place is more contemporary and up to date with a different charm of its own. Hotel stays busy because it is right were the action is with shopping, food and the Red Line \"L\" train right out the door. The rooms were nice, quiet and well kept. Beds were extremely comfortable and the air conditioning was good, not great (it was a record hot week in Chicago). I would highly recommend this hotel as would any of the other Kimpton Properties!\n\nReview 33:\nJust spent five days at this great hotel. Front desk staff could not do enough for us whenever we had a query about the city or hotel services - very obliging and hugely efficient. Room was nicely decorated and of a good size. Yes, you can hear the fire engine sirens occasionally but Chicago is a big and busy city! Enjoyed the wine hour each night - perfect for getting us out of our room and socialising in the lobby. Would not hesitate to return.\n\nReview 34:\nThe Hotel Palomar Chicago is located in a great area if you are interested in shopping, eating, and taking in the sights of Chicago. More importantly, the staff is wonderful! On the second evening, the room attendant, Gabriela, had some soda delivered to the room after she noticed we liked a certain brand! When my flight was cancelled, I called the hotel in hopes of getting a room for the night, and Gan took care of my reservation with a great rate! It was so nice to come back to the hotel and Gan's helpfulness after a not-so-great day at O'Hare. The room service was quick and yummy too! I spent two nights in the queen-queen deluxe and one night in a king room. Both rooms were clean with comfortable beds and great views. The rooms are well designed with a spacious closet. I will be choosing to stay at this hotel when I return to Chicago.\n\nReview 35:\nI could write endlessly about how wonderful this hotel is...but, in essence: outstanding customer service and welcoming, helpful staff who are willing to do anything for you (most notably, Darren the doorman and Mark the concierge! ); large, clean, quiet, modern and comfortable rooms; a beautiful lounge that was decorated for Christmas with a gorgeous tree and Christmas scent, as well as a warming, welcoming fire; free seasonal refreshments for all guests, provided three times per day in the cosy lounge, which were very popular and great for mingling or simply reading a book with a warm apple cider or glass of wine; and, the best part for us, was the fact that the hotel went out to buy two Christmas trees for our bedroom simply because I had emailed to say that I loved Christmas and hoped the hotel would be nicely decorated for our first trip to Chicago! So touching, the staff go above and beyond in every way, and we miss it already!\n\nReview 36:\nMy positive impression of this hotel started before I arrived. The day before my arrival I received an email from Gad in guest services asking if I had any requests. I did, involving room location and a fan in my room. Gad responded in an email that he would take care of this, which he did. I was greeted with a big smile upon check in. The room was clean and quiet. (These two things are my priority in any hotel stay, a clean quiet room.) Every employee, without exception, was friendly and polite. And competent. Overall this was my best hotel expeience. I would urge any person going to Chicago to think about staying here.\n\nReview 37:\nThis is what hotel service means: a personalized email to welcome me a couple of days before I arrive, clean and modern hotel, beautiful amenities in the basic room to still make you feel special, plush, cotton terry animal print robes, spa tub, well designed facilities, and a free Barre class on Tuesday mornings in their gym! I'm a super picky gal - and normally a Starwood hotel goer - but Hotel Palomar will be my hoice in Chicago from now on!\n\nReview 38:\nWe stayed here for the 2nd time in August of this year. While we love the location, service was not as great this time as far as our free gift from mentioning the secret word and it being our anniversary. We requested early check in and while I know they never can promise it, we still had to wait on a room. It was not ready still at the usual check in time so they put us in a different room. When I asked if it was still a corner room the lady at the desk said yes however we got up there and it was not. We would rather they just be honest, leaves a bad taste in your mouth when you get the run around several times, it was almost like they did not know what to say. If you are looking for a great steak dinner Ruths Chris is the place to go, the steak melts in your mouth! Regardless, the hotel itself and the location is great so we will be returning next year for another game.\n\nReview 39:\nThe Palomar had everything a downtown hotel should have: Great , courteous, helpful staff, clean room, great view, quiet, and great lobby bar. (the best Bourbon collection I have every encountered!) I have stayed in numerous Chicago hotels and until now the Sofitel was my favorite but no more!\n\nReview 40:\nThis is not a big hotel! Rather a nice Boutique Hotel in a good location. The staff was freindly enough, got a great room on the 16th floor. The bed was hands down the best bed I've ever slept in, and I stay at 5-star resorts all the time. The room wasn't that big, but nice and modern. My one big complaint was it was a bit noisy at times. Housekeeping cleaning and making noise in the hallways at 8:45am, and even on the 16th floor I heard some street noise. You would think a new hotel would have soundproof windows? Other than that, the location was great and room was classy. I would recommend staying here if you're on a high floor and can get a good deal on the room. Other than that.... I'm not sure if I would return, but did have a good time.\n\nReview 41:\nThere is something about a new hotel - the team are aiming to please and certainly have in this case - the staff are helpful/knowledgable. The quality of the hotel is also tops, well equiped gym (better than most hotels) and location is excellent - very close to the magnificant mile - magnificant shopping strip. Being a Kimpton hotel they also do the nice evening drinks so guests can meet other guests.\n\nReview 42:\nThis is a great hotel - I've stayed here twice last year, and would have returned a 3rd time had they had availability. Great location, steps away from Michigan Ave. Friendly staff, modern accomodations, nice gym, great happy wine hour (free).\n\nReview 43:\nOverall, we really enjoyed our stay at the Palomar. The room was spacious and beautifully decorated, the staff friendly. We were there during (but not for) St. Patty's Day festivities, so it was quite busy and loud around the hotel, but that's to be expected. The wine service in the evenings is quite lovely. Good location, but staying closer to Michigan might be more ideal for some. The only quip we had with the staff was waiting nearly 45 minutes for our car to be brought up from valet/overnight parking garage after a staff member mis-labeled our car keys and couldn't find our vehicle. However, as smart city travelers, we were prepared for something like this, so crisis averted.\n\nReview 44:\nHad a wonderful experience at the Palomar during my stay in Chicago. The hotel is ideally located within walking distance from the Magnificent Mile and other attractions, and public transport is literally on its doorstep. The area also offers good dining options. The hotel is nicely decorated, offering nice touches such as very high quality bath products, complimentary tea and coffee in the morning and wine in the afternoon. The room was lovely, with a great view and one of the best hotel beds I have ever slept in. The hotel bar is also very nice. Cocktails recommended! Overall, I would go back without a doubt!\n\nReview 45:\nThis is my kind of hotel -- comfortable and relaxed, yet chic and professional. Great room. Great gym and pool. Great breakfast. Great location. Enjoyed the complimentary wine tasting, too!\n\nReview 46:\nWent here for an annual christmas shopping trip, though we had never stayed here before. We were all amazed by the friendliness of the staff, and the decor and cleanliness of the property. The bathtub even passed my \"white glove\" treatment, which is rare, I'll admit. Someone else commented on small rooms, but our room met all expectations for a king bedroom, and we were on the 18th floor, though the view was nothing special. (we could have upgraded, but didn't). It was very cold the night we stayed, and we had been out and about, and wanted some coffee to go, which the attached bar way happy to provide us with, with no attitude about us not staying for drinks. Wine reception was fun, and included hot spiced apple cider with an optional whiskey shot (seasonal, I'm sure). Turn down service, chocolate left on the pillow, exceptional staff and superior rooms. Bottom line: I intend to make this a regular place to stay!\n\nReview 47:\nL'Occitane products, great service, great location.\n\nReview 48:\nPractically perfect in every way. From \"D\" the doorman to the burger at the fantastic Sable Kitchen & Bar, the Hotel Palomar is the place to stay in Chicago. Immaculate, quiet, fantastic location and very professional staff- you really can't go wrong. Please see a detailed review on my blog at www.tripscout.blogspot.com.\n\nReview 49:\nI went on a nice little pre-Christmas trip to explore Chicago. This was a little Christmas gift to myself... a well deserved break in the windy city. I LOVE KIMPTON hotels. You can stay here in the low $100's some nights, with so much value: -Salt water pool -Complimentary evening wine hour (beer too) -Good location - a short 5 minute walk to either \"mag mile\" and theatre district -Big windows -Fresh decor -Friendly staff -Kimpton intouch (loyalty points) I believe the second OR third room category up from standard gives you this DEEP soaking tubs. LOVE THEM.\n\nReview 50:\nWe visited Chicago for a weekend. Great location. Got it as part of American Airlines vacation package. Free Wi-Fi if you sign up for free Kimpton Hotel rewards. We asked for a high floor and corner room, but got only the high floor. Great view. Close to Michigan Avenue and shopping/restaurants.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29320, "query_start_index": 29322, "query_end_index": 29322, "truncation_seperator": "... 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{"id": "87016", "pid": "87016", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nTerrible experience at the Hilton Hawaiian Village Overcrowed, long lines everywhere, expensive, poor service, rude employees with attitude... these are some of the comments that I have. I'd not stay here again even if I can do it for free.\n\nReview 2:\nparents with kids beware just got back from thanksgiving with my 5  9 year old kids, we were asked to leave pool near spa because the kids were to loud, so we left back to our room as asked and called manager who said the pool was for all guests of our tower, when i took the boys towels back, there were other kids playing water polo in the pool where we were asked to leave. I asked to speak to spa mgr and as i was trying to ask why my kids were asked to leave, when he bolted off to kick the new group out of the pool. I assumed he was new I hope . but as I was catching the elevator he reappeared and said he would call security as this was just to much for the moron to handle. we always wanted to stay at the village but would definately not stay there again,we were staying for ten days but after being treated like a criminal we flew to the big island to kona and had the vacation I paid for. DONT TAKE KIDS no ALOHA!\n\nReview 3:\nA visit to Paradise Just completed a visit to Honolulu, Hawaii after not having been there for over 5 years. This time we stayed at the Lagoon Tower of the Hilton Hawaiian village in a one bedroom condo. We had a wonderful Ocean View from the 15th floor. The services of the hotel were very much above average. Everyone went out of their way to assist you and to make your stay more enjoyable. Realizing late that we were not leaving the island until late in the evening, we requested the hotel allow us to stay until just prior to going to the Airport. While we couldn't stay in the same room, they did put us up in another room so we could relax during the day. It made the trip even more enjoyable. Kudo's to the staff of the Hilton Hawaiian for making this a great trip. Can't wait until I go back again.\n\nReview 4:\nLoved It! For never visiting Hawaii and planning a honeymoon in such a short time, I was nervous about choosing the best hotel. I could not have been more pleased when the airport shuttle dropped me off at this paradise hotel. It really has everything you could ask for from nightly poolside shows to penguins and hula lessons. The Hilton is great for kids and perfect for honeymooners because it's about a block down the beach from Waikiki central, so it's a bit more secluded. The Hilton's beach and pool were so perfect. The rooms were equally as perfect as the grounds. I guess the beds could have been a tad more comfortable, but I am not complaining, being there was paradise.\n\nReview 5:\nHeaven! We went there on our honeymoon and we would like to go back in a few years. The room was nice and clean. Free newspaper everymorning, tv-guide and safe. Good service. There is a supermarket for al your needs. Music and dance shows in the evening. Friday there are fireworks. Great view over Honolulu and the mountains. Wonderful animals, nice stores, great pizza place and great location in Honolulu.THE BEST HOTEL EVER!\n\nReview 6:\nCrowded       Koi fish\n\nReview 7:\nAbsolute paradise! We stayed at this hotel for 7 days in July, all I can say is, it's awesome! Go see for yourself and enjoy! There's loads to see and do, the rooms are massive, clean, modern and the staff simply cannot do enough for you. We'll definitely stay there again, yes it's a little bit more expensive than other places for food and drink but a short walk or bus / tram ride - you have everything you want to eat or drink, the shops too are amazing!We got married on the beach in the Kahala district of Honolulu, what a beautiful beach, go there if you want privacy as Waikiki beach can get quite busy. All in all, we found paradise and were sorry we had to leave.\n\nReview 8:\nGreat Location But Pricey I stayed at this hotel for a convention. Great location, right on the beach. It was pretty expensive, I was glad someone else was picking up the tab. At the time of my stay, there was a considerable amount of construction going on in and around the hotel. One of the two lanai's had cables dangling in front of it for a painting platform, similar to window washer. Overall, it is a very nice place, just be prepared to spend some $$. Keep in mind, it is Hawaii and everything is expensive!\n\nReview 9:\nMy ocean view was a tree We made reservations 3 months in advanced for an ocean view. The tower we're supposed to be in was full so they upgraded (and I'm using the term loosely) us. The view of was of the lagoon. We asked for a different room and got one facing diamond head. The only problem was this huge tree took up 75% of our view. The other 25% was of the other tower and the pool. They couldn't find any othe rooms because they said that they we're full (I think they rather have 1 angry guest than 2 if they gave this room to someone else). It's also a non-smoking room but you can smell the smoke. They tried to clean it but it didn't work. Don't let them give you room 425 in the Rainbow Tower. It has a very expensive view of a tree. The resort grounds and the room was very nice. Very expensive but there's the ABC store is close by for snacks and drinks. I might stay here again if they can guarantee me a real view. I might try the Mariott next time.\n\nReview 10:\nParadise The hotel is fabulous! It is on a lovely stretch of beach with great views. The rooms are spacious, well-equiped and very clean.It has so much to do you never actually need to leave the hotel! There are a large number of bars and restaurants, and there are a large selection of other restaurants within walking distance of the hotel.Staff were always helpful and friendly.Only slight negative is there are not enough loungers at the pool areas, so you have to be there early to get one for the day.\n\nReview 11:\nNot the place for a chilling time Ohau has a population of around 850,000.....849,000 of them would seem to be in the Hawaiian Village!! We stayed for one week in the Ali'i Tower. The staff were friendly  helpful, the rooms were great, clean  comfortable, air con, fridge etc but the village  Waikiki resort are absoultely heaving with tourists  locals. We agree with the other reviews about the prices, they are quite over the top....$50 a day to rent 2 sunbeds  a beach umbrella, restaurants on site aren't cheap either [althought the Pizza place is reasonable  good]. Our recommendation is to buy an ice box, go to Wal-mart, pack a picnic  head off over the other side of the island [about 45mins drive] its far less crowded  you can swim with sea turtles all day long for no extra charge!\n\nReview 12:\nBest hotel in Honolulu The Hilton Hawaiian Village was wonderful. This time we stayed in the Kalia tower and enjoyed every minute. This is a huge hotel, but in the heart of everything and not as busy as the hotels on Waikkiki Beach. Food very good, spa very nice, room was beautiful. Bus stop steps away to shopping and tourist spots. Friday night fireworks show at the hotel was incredible. Beach very nice...Hotel property very open though, so if it's raining you will get wet. Ate at Benihana on the property and did not enjoy the food even though the cook was entertaining. Pizza at the Round Table restaurant there was very good. Make sure to take advantage of the coupon book you get when you check in, it's full of free and discounted items good on the property.\n\nReview 13:\nGreat first time       rainbow by the rainbow tower\n\nReview 14:\nConsistent, Outstanding Quality We have stayed at this property every year for over 35 years, and it has never failed us. Management of this large hotel complex is top notch, and the hotel is constantly renovating and upgrading its rooms. We had originally booked a stay at the Royal Hawaiian (see my other review) for a change of pace, but came running back to the Hilton after only one night at the Pink Palace....We are Hilton Diamond members (top level) and they took good care of us by upgrading us to a newly renovated suite (par for the course at this hotel). The room was spotless, the hotel staff friendly and helpful and the grounds well maintained.Also, the Hilton makes the BEST mai tais in the islands. Go to the Hau Tree bar and tell them the Jacksons sent you. Aloha!\n\nReview 15:\nThink Twice B4 Booking! Our view\n\nReview 16:\nbusy busy busy so much going on, major construction going on. i read reviews so i did not book in lagoon tower. do your self a favor and don't book there now. noisey. food prices and shopping, expensive like in $$$$ for what it is. employees are very nice, and my room was great.. in tower i booked in. the hotel property is beautiful, and activity is just to be described as main street usa, at disneyland. NICE BUT NOT RELAXING.. july 25 to july 30th,2007\n\nReview 17:\nNightmare Worst experience I've ever had with a Hotel. I will probably never stay at another Hilton after this. It started with check in and having the wrong reservations all the way to my Hilton Honors which they didn't reward because they issued my reservations under the wrong name. Plus they charged us $50 dollars night more than what they originally told us because of their mess up with our reservations. We couldn't even get the manager to help us. Total nightmare. Hotel had a horrible musty smell and was not worth the money. Plus we had to wait in line for everything. They even make you accountable for the towels you borrow at the pool and they treat you like they can't trust anyone. The teenagers aren't even allowed to use your cards without you being there. Stayed at other hotels in Hawaii and it was a much better experience for alot less and not so crowded.\n\nReview 18:\nHilton Hawaiian Village Resort Superior Accommodations Anyone considering a vacation or business trip to the island of Oahu, should definitely make accommodations at the Hilton Hawaiian Village Resort  Spa. Upon arrival, guest are greeted with the resorts special punch while waiting to check-in. Once in your room, each guest receives a special invitation to pick-up a gift the HHVC office. The rooms are extraordinary and the views are majestic. This reort offers in-room massages, shopping, and lots of beach front.\n\nReview 19:\nLoved the Lagoon Tower This Hotel is beautiful. The service was great. We stayed at the Lagoon Tower and our view was spectacular. We look at our pictures and we still can't believe the view was real. The rooms were big and clean. The service was great. The property is the best that I have seen. There is so much to do that you really do not need to leave the property. This is my 4th time to Hawaii and this was definatley the best hotel in Waikiki.\n\nReview 20:\nWe had a great time! I recently stayed at the Hilton Hawaiian Village for 9 nights--and it was great. Upon arrival, we were upgraded to an ocean front room in the Rainbow Tower--we could see the show at the pool, Diamond Head, and the Ocean from the balcony. The staff were very helpful--the woman who checked us in gave us advice on restaurants (outside of the resort) and where to go on the Island.The pool did seem crowded--but the beach wasn't too crowded....which is where we spent most of our time while we were at the HIlton. Parking was 16 dollars a day, but it was worth it! We rented a jeep and spent a lot of time at the North Shore. The room was pretty large compared to many hotels and the service was excellent. It was also nice to have a wet bar and mini-refrigerator--that way we didn't have to go to restaurants for every meal. We did have to wait for an elevator a few times, but it was not a big deal.Overall, we had a fabulous time at this hotel and would recommend it to anyone going to Oahu. We plan to to stay here again...\n\nReview 21:\nGreat for families in Waikiki       Pool at dusk\n\nReview 22:\nI WANNA GO BACK!!! Incredible! We were lucky and got an upgrade on our reservations. The Rainbow Tower, 31st floor with full-ocean view, is definitely the place to be.Diamond Head and ocean view was fabulous. Valet parking was the best. After a long day when we returned tired and worn out the valet asked me how was our day and I said great but I'm tired. Hesaid Well, you are home now. Everyone was nice and helpful. Yes, it was pricey but you get what you pay for. We will return one day and stay at the Hilton Hawaiian again.\n\nReview 23:\nLoved the HHV!!! What a fabulous hotel. I'm a major traveler, having been to all 50 states, Hawaii - several times, as well as Canada, Mexico and the Caribbean. This property was awesome. Be sure to ask for a corner room in the Tapa Tower -- they are huge, somewhat like a suite. If I had to complain about anything it would be the cost of food and drinks - but hey, you are in Hawaii after all and you could walk anywhere you want to look for better prices.I've stayed at several other hotels in Hawaii -- Honolulu specifically -- and in the future the Hilton Hawaiian will always be my first choice.\n\nReview 24:\nExcellent use of Hotel Points for free nights! We used our hilton honors points for free nights at this hotel and it was the best use of our points EVER. Excellent place, although so large, we got lost a few times. I would love to go back and stay again. Stayed in 3 hotels on an 8 day vacation and this was the best overall place.\n\nReview 25:\nOvercrowded and not worth the price You will not find a chair at any of the pools if you do not get to the pools at the crack of dawn and you have to pay $12 for a chair at the beach. We called maintainance twice, but no one ever came to the room to fix the hook behind the bathroom door and the loud exhaust fan. One day, when we got back to the room around 5p, we had to call housekeeping to make the room. They came about 2 hours later. The grounds are nice with penguins, restaurants, and shops, but the rooms are only so-so. Friends on our trip stayed at other hotels closer to Diamond Head and had a much better experience.\n\nReview 26:\nHappy at the Hilton Excellent! So much shopping options and nice restaurants to try. It is a very large resort. The beach and pool areas are beautiful. Waitstaff was very friendly.\n\nReview 27:\nLove the hotel but eat elsewhere This was our fourth trip to the HHV and it is by far the best hotel on the strip. While everyone knows that Wakiki is busy and city like, the crowds do not bother us because we know we are not on Kauai or Maui. But the beach is great and the pools are fine although one must eat elsewhere unless you are a millionaire.Since we were travelling with a family of four, we could not even consider eating at the hotel. Most meals in the restaurants were upwards of 25 to 45 dollars a piece. Lunch menus saw 13.00 hamburgers and 3.75 sodas. Breakfast buffet was 21.95 each.A family of four would spend more than $250.00 a day on food!We settled for the coffee shop across the street or jumped in our car or a cab to other areas in Waikiki such as the Ward Center or the Mall to partake of more reasonable meals. Dont get me wrong---its a great Hotel and I will stay there again on my next visit----but the cost of food is off the charts (in fact most restaurants were not full when we walked by)\n\nReview 28:\nNot as good as I expected!\n\nReview 29:\nInteresting Experience The resort is very spacious. There is a lot to see and do in here. Make sure you take a good amount of time to enjoy all the aspects of the resort (animals, art, etc.). This place is great if you're looking for a really relaxing environment. There are many people at the resort, but there is so many places that it never gets crowded (except the elevators maybe). The pool was never crowded (if it is...you always have the beach). They had live music playing in some places at night. It was great to get a chance to sit down and listen to the band play Free Bird!There are so many wonderful things going on at the resort that you really must make sure you have time to just sit back and relax.My only complaints are that the pool closes too early (5:30pm) and some of the hotel attendents (especially around the pool) were not too helpful.\n\nReview 30:\nNice retreat from our rain We just returned...good trip. We have a 14, 11 yr old plus an 11 month baby. They upgraded us for free to an end room in TAPA tower....back garden view. huge room. difficult for a family of 5 to share one room, but it was ok. we didnt rent a car but should have. go to ALa Moana Shopping center and get groceries for the frig. everything is expensive, but this is typical. the only complaint is that the pool is not heated and a but chilly in january. this section of waikiki is a lot quieter than downtown. nice to be fully enclosed in a village with everyting right there. the teens could go on their own to explore and i felt it was safe. i would not have let them do this at other downtown hotels. the fridaya night show is perfect and we did this instead of a pricey long luau. it was just right for our family. the hotel was under some construction but not a real problem. we would return.\n\nReview 31:\nGreat Resort! Entrance to HHV\n\nReview 32:\nHilton Hawaiian Village was perfect! Waikiki at night from our balcony\n\nReview 33:\nShould have stayed in a three star We arrived hoping to relax and get ready for dinner at around 4pm, the room was not ready. I was told (as if it were my fault) to come back in 1 hour and given a pager. We went driving around for about an hour and a half (was never paged), finally our room in the diamondhead tower was ready. Room was run of the mill, nothing extraordinary. Not as clean as I would expect (for the money), we had a view of the ocean and down below was construction and lots of noise. Hotel is nice, but when you're in Hawaii, paying good money, you expect more. I did get help from the agents at the american express counter, planning some of our excursions, they were very helpful.Next time I will stay in a condo for less money and more room.\n\nReview 34:\nStay in another hotel Check-in was terrible. Don't trust what they promise or suggest on the phone...it won't happen. We were told our Hilton Honors points were worthless here... etc. etc. etc. All employees except the cleaning people were in a terrible mood. Not one Aloha... or thank you. Bad experience. Conrad Hilton would never tolerate his guests being treated so badly. Much less expensive hotels with much better experience.\n\nReview 35:\nGreat start/end to our honeymoon       Our Tapa Tower room\n\nReview 36:\nHorrible We booked 2 oceanview rooms. When we arrived, we stood in line 45 minutes at Reservations only to finally be told they had given our rooms to a group that decided to extend their stay. The manager said they'd find us accomodations in another hotel and the Hilton would foot the bill for the entire stay. She lied. Our first nite we stayed in a 2 star hotel with views of a parking lot and a public housing apartment bldg. Rest of stay was in nice hotel but no ocean view. The Hilton charged our credit card for 2 oceanview rooms for 5 nights at the Hilton!!! Each time I called the mgr, she says Oh, yes we're going to issue you the credit!. It's been 4 weeks now and guess what....no credit. Expedia.com sided with the Hilton. Said because we did get accomodations, we should pay. We didn't ask for a free stay, the mgr volunteered it. Additionally, we were charged for oceanview, but didn't get it. Expedia won't post my review on their site. They only post the great ones, apparently. You don't get the truth when dealing with the .com agents.\n\nReview 37:\nDisappointed We were staying one eve. in the Hawaiian Village moving from Okinawa Japan back to US. My husband is in the military and we wanted to stay in Hale koa, the hotel beside the village; however it was booked and I thought it's only 1 night --We should stay somewhere nice, so we booked at Hawaiian village. We ended up spending most of our time at the military hotel as the food was so much cheaper and it was so much more quiet--The bed we slept on didn't have sheets--maybe that's the new thing now I don't know. It took the bell hop 45min to bring luggage up. The lady at the checkin was rude. and it took over an hr since it was so busy . I felt bad for all the hardworking middle class folks that thought this was nice--because maybe they've never experienced anything really nice or perhaps we just got the chort end of the stick that day/night.\n\nReview 38:\nWonderful! Excellent hotel on the best part of waikiki beach! When we walked along waikiki beach we couldnt believe how narrow the beach was on some parts. The Hilton is definately on the best stretch. The grounds were amazing and you have every amenity within a few steps. Loved the penguins and flamingos on the ground. The wedding chapel is stunning. The nicest hotel on all of waikiki! We definately will stay there again and again!! !\n\nReview 39:\nGreat Hotel but expensive! We just returned from our stay at the HHV in Oahu. I have to say the hotel is really nice. We were able to get there early enough in the day to get a upgrade room. We had a nice view of Diamond Head and the beach/ocean. Be careful about getting there late in the day. The gentelman checking us in said they typically OVERBOOK in the summer months. People arriving late run the risk of not having a room. I asked the guy what happens in that case and he said they put you in another hotel till a room is open. That would greatly irritate me! I think we got very lucky! We did eat at the hotel occasionlly. Be aware any meal you eat there will be very expensive. This is not a budget friendly hotel! My husband overed a beer glass of wine and a pina colada and it was $27.00. After that bill I walked to the ABC store on the property and bought drinks for the room and a few snacks. That was much cheaper. We would stay there agian anyday now that we are prepared for the prices.\n\nReview 40:\nHighly Recommended       The view looking down from our room\n\nReview 41:\nHilton Hawaiian Village overpriced and over-rated I felt this hotel could have been much more accomodating considering the price we paid - the only thing worth the money was the view from the tower - however, still not worth 400+/night. The food was horribly expensive but we went off the property and found a great diner for breakfast (sorry cannot remember the name of it) - I would not go back to this hotel again - and likely would not return to Waikiki - th eother islands have much more to offer! !\n\nReview 42:\nStay away YOU WILL BE DISAPPOINTEDAs a seasoned and well traveled person, I don't mind spending a lot of money on high quailty travel. From the minute my family and I arrived at the resort I wanted to leave. Since check-in is 3 pm and we didn't arrive to the resort until 7:30 pm I didn't expect any problems - WRONG! Our room was not ready until after 10 pm. We didn't get the room catogory or floor level that I requested when I made my reservation 7 months earlier. The staff is rude and unaccomdating. The food is horrible and extremely over-priced. This hotel is a nickle and dime hotel - they charge for everything  it's all expensive- fitness room, business center, in-room safe deposit boxes, beach chairs, etc - be prepared. The beach is ok at best. You will be continually harassed to take a 90 minute tour of the vacation club they are building every time you ask a simple question - when you say no they will look at you like you are crazy. Not for the Four Seasons or Ritz Carlton crowd\n\nReview 43:\nEnjoyed the stay very much       Rainbow Tower from Waikiki Beach\n\nReview 44:\ngood, but poor ocean view from Kalia Tower nice place, we enjoyed it, I'd give it a positive review.On the negative side, if I ever come back I will not stay at the Kalia Tower. Although the room was nice, our 'ocean view' that I supposedly paid extra for was rather poor because the tower is about 4 football fields away from the beach, with two other towers partially obstructing the view. Because of the large distance between us and the beach we also got the privilege of looking at the air conditioning ducts on the roof of the building in front of us (about 2 football fields long). So, we had a view of the ocean, but not a 'pretty' view.\n\nReview 45:\nIf your idea of fun is a shopping mall, this place is for you I stayed at the Ali'i Towers for the last 3 nights of an 11-day visit to Hawaii. We loved Hawaii but this place was the low point of our vacation. We were very disappointed. This place is very overpriced, but I can live with that if the experience was more pleasant. The service was OK but not great. They will charge you extra for for something every time you turn around which was very annoying given that the Ali'i Tower is very expensive in the first place. What was worst for us was that it was so generic, forget Hawaii, this hotel could be anywhere in America. If you want to experience Hawaii, save some money and stay someplace else. Our first hotel was 40% cheaper and 3 times better. I will not return to this hotel. Don't think it will be great just because it is a Hilton.\n\nReview 46:\nHilton OK Me and my wife came to the Hilton Hawaiian Village for our honeymoon for 7 nights. Although the Hilton Hawaiian Village is touted as being the best hotel in Honolulu, I beg to differ. First and foremost they did not upgrade our hotel room upon arrival despite the fact that I am a Hilton Honors customer. Second, to be perfectly honest I did not really like the entertainment, let me put it this way it wasn't too entertaining. My suggestion is to avoid the restaurants in the hotel, they are too expensive and not very good. The staff at the hotel are always looking for tips so I would avoid asking for too many amenities. The maids did clean our rooms regularly, which was a plus. Overall our trip wasn't too bad, but I definetly will not stay at the Hilton again.\n\nReview 47:\nFantastic time, can't understand the negative comments! Ali'i Tower - Partial Oceanview King\n\nReview 48:\ntroubles in paradise My family and friends recently stayed 7 nights at HHV. Very slow check in and check out, even for a Diamond level status with Hilton Honors. One room was infested with ants, staff tried to rationalize that this is a tropical environment. Insects remained throughout stay as staff unable to move both rooms to a different floor. Ice machine was not functioning for several days, billing issues with restaurants (expensive too! ), communications appear to be an issue. Requested manager but only able to communicate through staff. Property is beautiful but problems with staff nagged throughout the stay. Totally unexpected for a resort property.\n\nReview 49:\nFrustrating Service Just at the HHV with a group for last week of September. There were little problems throughout, (check-in dates, room switches for repairs). Most frustrating was the response time TO the problems. Every time a question came up, the first response from the hotel was There's nothing we can do. Only after getting face-to-face with people in authority were solutions arrived. Lower-level staff were deer in headlights.\n\nReview 50:\nGreat Hotel - The best on Waikiki !! View from Room\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27357, "query_start_index": 27359, "query_end_index": 27359, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 428, 1366, 2186, 2880, 3320, 3354, 4039, 4566, 5543, 6063, 6868, 7650, 7714, 8509, 8554, 9024, 9914, 10445, 10909, 11968, 12029, 12571, 13185, 13529, 14171, 14364, 15399, 15438, 16313, 17248, 17290, 17373, 18149, 18594, 18665, 19733, 20606, 21058, 22075, 22148, 22665, 23677, 23755, 24413, 25273, 26063, 26168, 26846, 27295]}
{"id": "2515611", "pid": "2515611", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDuring May and June I stayed at several places in Las Vegas and Tuscany Suites was one of the best in it's price range. There are two pools and two spas here. The spa behind the fitness center seems to get less traffic and was my choice. The 3 story buildings are easy to get in and out of quickly if you need to go somewhere. The room was large, well furnished, in very good condition and clean. Tv service was basic and the internet service was very fast. There is a fee of internet use in most rooms though in the lobby and back patio Tuscany Suites offers free internet dervice. I was able to have lunch and diner here at what I feel were reasonable prices. The casino appeared well layed out with good service. I found my stay here to be very comfortable and relaxing.\n\nReview 2:\nMy wife and I lodged at the Tuscany during NBA All Star Weekend. We were very impressed with the large sized room and the friendliness of the staff. We also liked the fact that there were not large crowds in front of our hotel and it was easy to get in and out by taxi. I would definitely stay there again.\n\nReview 3:\nEach of the property's buildings has noisy air exhaust vents at ground level on one corner and they seem to produce noise around-the-clock. As the buildings are close together, it's hard to escape the noise. Take ear plugs to help you sleep. I attended a conference at Ceasar's Palace and walked back and forth. It was a relatively long way. I felt safe, but it was an ugly neighborhood to be walking through. Not recommended for families. Take comfortable walking shoes. Everything else was acceptable. Didn't try any of the on-site restaurants or bars.\n\nReview 4:\nJust spent 2 weeks here, and cannot fault it. Reception staff very helpful. Booked a king-size but they had none available. They offered us a room, and if we wanted to move to a king-size when one became available they would move us, no problem. Also asked for decaff coffee for the in-room coffee maker and within minutes we had a pile delivered to the room. Room large and clean. Asked for a no-smoking room and got one. Maid service every day so had fresh towels daily. Perfect location for the Vegas Strip as only 10 minutes walk away, so away from all the hustle/bustle but close enough if you want it. Would recommend getting a 24hour or 3 day ticket for the Deuce bus. Can then hop on & off as needed. Also, join the Players Clubs at the casinos for plenty of freebies, free play at the casinos etc.\n\nReview 5:\nWe stayed here twice in one week, so we had two different rooms. It was a stop over as we were traveling to Arizona. Both rooms were nasty dirty. The first room was a king with a sleeper sofa. They do NOT carry sheets and pillows for the sleeper sofa, I had to track down one of the maids to get some sheets and pillows for it. I asked her for a couple sheets and a pillow, she gave me a cup off her cart? I guess english is not a second language in this hotel. Second room I reserved a king again, got there and none were available so we ended up with 2 double beds. This room was even more dirty than the last, the carpet still had cigarette ashes all over the floor, they did not even vacuum the place UGH! The shower heads could peel paint off a car they were so strong, reminded me of the showers on the ship when I was in the Navy. The tub had black mold around the drain and it was quite a scary place to stay in. I would NOT recommend this place to anyone.\n\nReview 6:\nAlthough our stay was brief, we enjoyed the ambiance of this great old hotel off the strip. With multistory units around the pool,it pays to pay attention to where you are, but dropping bread crumbs to find your way is not necessary in order to find your way to your room--units are clearly marked. The rooms and lobby are large and comfortable, with satisfactory service, although the pool wait person forgot our order. The dining room food and service were good, but we did not visit the casino.\n\nReview 7:\nI stayed at the Tuscany resort in Las Vegas for football over Thanksgiving weekend. The room was nice and it was very clean. The casino was fun . The food was great since there was 3 different restaurants. The lobby was very elegant.The only thing was I expected it to be a little bit better. I walked to the strip every day.\n\nReview 8:\nI found the hotel staff, especially the front desk to be rude, spiteful, and lacking in BASIC customer service skills. I was with a large group staying at the hotel and if I owned this hotel i would be grateful that a convention of over 800 people wanted to stay in my hotel and I would make sure they knew how happy I was to accommodate them. Our group rate of $99. per night wasn't a bargain by any stretch but lets do the math...99.00 multiplied by 800 = 79,200.00 multiplied by 5 nights = $396,000.00 and of course there is no accounting for money spent at the casino, restaurants, bar, etc. If I could go back in time I would stop my group from going there! The front desk staff at this hotel is a good lesson in how NOT to treat customers. Any good things are simply outweighed by the staff's horrible service.\n\nReview 9:\nThis place was awasome, cleaned and spacious. It had a kitchenette wich was great with little kids, large space for them to run around. The bathroom was big too, it was great to have a separate shower from the bath, the toilet its also separa from the rest of the bath. Front desk was nice. Internet is not free, unless you go to the front desk. You have to pay like $15 for 24 hours wich I think was the only thing bad with the hotel. Other then that it was great.\n\nReview 10:\nThere was absolutely nothing I liked about this hotel. The check in was quick but the worker was rude. The picture on the website was accurate but very deceptive. The beds were uncomfortable and falling apart. I killed a spider and pincher bug during my stay. The buildings were not secure at all on Saturday night when I got the feeling there was a party in every building. I would consider this a motel not a hotel. You won't see me back here and I will not recommend to anyone.\n\nReview 11:\nMy boyfriend and I stayed at the Tuscany for 4 days during the week of October 8. We had a great time. We stayed in unit B first floor. The room was clean and the staff was very friendly. We did not have any problems. We barely stayed in the room during our stay. Each day that we were there our room was cleaned when we placed the sign out for cleaning. We did not have to wait very long for check-in. I was somewhat nervous about the stay since it was off the strip. We walked each day to the strip and walked back at night. No one bothered us. I would stay again. I had a great time and would recommend the Tuscany! !\n\nReview 12:\nWhere as most basic hotels these days will provide free internet in the rooms, the Tucany will charge you 13.95 for 24 hrs of time. This is absurd if you just wanted to say, check on a flight or such. I also used the biz center to print boarding passes, There is a per minute charge for this after finding one computor that would not work while the clock was running ,it cost me 7 bucks to print a couple of passes. When checking out the next morning I found out that they charge 20 per night extra for 3 people in the room. When I asked for a supervisor they said that none where on duty, they finally called a Pit boss who was not aware how the hotel was run. He said sorry to bad,The internet and biz center are run by and outside company so if somthing goes wrong Tucany is no help. I would not recommend the Tucany\n\nReview 13:\nNo hot water. No room service...told to pick it up myself. Stained sheets. Loud AC. And no one at front desk \"authorized\" to do anything about adjusting the bill.\n\nReview 14:\nOthers on here said Tuscany is their choice for value, location and comfort. We completely agree. Ask for a third floor room away from the pool (unless you like fairly loud music ALL day outside). The rooms are large, the bed comfortable and the location about 1/4 mile off of the strip is perfect. The grounds are well maintained and are patrolled at night. Yes it's not a 4 star resort but what you receive for your hard earned dollar is worth it!\n\nReview 15:\nThis hotel is nice on the outside, but is about a 20min walk to the strip. The food at the two restaurants were decent. We enjoyed that they were open 24 hours, as was the smoke filled casino next to the lobby. The staff at the front desk and concierge were adequate, however the hotel operator used the word \"ain't, and nah uh\" very unprofessional. I didn't enjoy the uncomfortable mattress that felt like it was 10 years old, and had a speed bump in the middle of it. The shower and bathroom were decent, but nothing great. The room was average sized, large for vegas I guess, but the furniture is all out-dated. Spend $20 more and stay at a 4 star property... This one is just ok.\n\nReview 16:\nWe shopped around for some time until we stumbled upon the Tuscany Suites Hotel. A good size but significantly smaller than the goliath hotels of the strip, only two floor is definitely good, no waiting for elevators. Ideal base enabling you to visit the strip (10minute walk) but offering a secluded refuge from the mayhem. Some really good restaurants nearby and in the hotel. The rooms are enormous and very well equipped with a bed the size of our spare room at home. Staff very helpful and attentive. The only issue we had were hotel guests using the ice machine at 3am in the morning. Will definitely return with our friends.\n\nReview 17:\nA mixed bag. They charge a compulsory 'resort fee' of $10 per night which 'covers the amenities offered by the hotel'. Why not just build this into the price structure instead of offering unrealistic prices as bait for the unwary? It is supposed to cover parking, etc but strangely doesn't cover wi-fi, which they say 'only costs $13.99 per day'! This was the only place we stayed on an 8 night trip to the US which didn't offer free wi-fi!! Surely a 'resort fee' should cover this. The guest laundry swallowed my coins and didn't work, and wouldn't return the coins. The front desk seemed reluctant to refund my money. The breakfast restaurant is separate from the hotel and you have to walk through the smoke-filled casino to get there. Staff there are inefficient and slow. On the plus side, the room was quiet, clean and spacious, and the location is convenient, just off the Strip and on a major road.\n\nReview 18:\nthis place has everything a casino , huge televisions in the room , a work out room 3 pools dining to die for and room service for the lazy lol\n\nReview 19:\nThe mid-week prices are very low and the rooms are huge. The weight room was very nice and clean. It had all the basics. There is a lap pool free of sunbathers for serious swimmers. I did not bother to eat int he restaurants as my family had prior and they are standard American processed junk. If you like chain restaurants, eat in, otherwise there are far better elsewhere. We got most of our food from a nearby Whole Foods Market. the rooms were very clean. It is too expensive for us on weekends.\n\nReview 20:\nWe just returned from a 7 night stay at the Tuscany. Would recommend it to anyone. The Tuscany is about a 5 minute from the LV Strip. We found that the hotels on the strip were always noisy and crouded. There was no where to go to get a break from the crouds. But at the Tuscany we had that piece and quiet. The staff were always smiling and friendly, the restaurants have amazing food. Can not complain about any of the meals. We especially enjoyed the \"graveyard\" steak, eggs, hash browns and toast for $3.99. The rooms were spacious and clean.\n\nReview 21:\nThe Tuscany Suites turned out to be much larger than I expected- about 15 buildings in all, but the landscaping and design gave the feeling of being in a very nice apartment complex rather than a large casino/hotel. Very large rooms, lots of amenities, and several good restaurants. The hotel lobby is not on the edge of the casino, so checking in and out is not like many other Las Vegas hotels I\u2019ve been at- dodging Keno runners while maneuvering luggage toward the elevators under a barrage of noise and lights. The prices (rooms, meals) were very low- this is where I stay on my next trip to Las Vegas.\n\nReview 22:\nThis hotel was great! It was my first time in Vegas, and this hotel was perfect for my family. The building is very pretty! The only part my family didn't like was the fact that we had to take a taxi everywhere. It's a little more than a mile from the strip.. and with the Vegas weather.. that would be a long walk! On my first day I was invited to Rehab at Hard Rock. My luggage was with the bell hop while we waited for our room.. the staff was great.. I was able to dig through my luggage for a bikini while they got me a taxi to Hard Rock. I had a towncar within a couple of minutes. We were ALWAYS able to get a taxi within 5 minutes to take us wherever. The rooms were HUGE and the maids were there to clean everyday. I would definitely stay here again!\n\nReview 23:\nStayed here for 3 nights from 22 June to 25 June 2006. Hotel was better than we thought it would be.Check in went smoothly and our room was very big! No complaints at all about it,we were in Block C. Bar in hotel was very good and we also ate in the restaurant which was good too.Breakfast in Marilyn's was very good too! Pool and its area was nicely done with trees and grass and we had no trouble getting a lounger and it was great having a pool bar..Can't comment on casino although we did go in and have a look,always busy! Ideal location off Strip even though there was an excessive heat warning whilst we were there! Can also recommend Olives at the Ballagio for a meal which was superb! Hotel was good value for money,all staff were friendly,no complaints.Would recommend this hotel.\n\nReview 24:\n1. I found fecal matter in my bathtub after checking in - not very clean. 2. Package (flowers) delivered could not be found by the front desk and were actually with the bellhop. I need to call FTD to have FTD tell the front desk that the flowers were really there! 3. The battery on the lock failed. We had to walk to the front desk twice and call once after that to have someone come out and break into the room via a wire.\n\nReview 25:\nI stayed recently at Tuscany and found it very nice. The rooms are big and quite. The casino staff is nice. The Italian resteraunt is very good. The only thing that really could be improved is better quality bath towels. But when I was only paying $69 a night -- you can live with that. Make sure you check out their prices on their website -- they usually are the same if not lower than the other travel websites.\n\nReview 26:\nWe stayed 5 nights for my daughters wedding. The wedding chapel was wonderful. Everything else leaves something to be desired. The staff isn't very friendly or helpful. No one takes accountability for anything. Security staff could use a Dale Carneighe course. Room service missed our room 2 of the 5 nights. We heard numerous other guests expressing their displeasure with the Tuscany suites, anything from billing issues to poor TV service to lack of tack from the security staff. I would recommend staying elsewhere. If you want to stay off strip and price is an issue, the Gold Coast would be a MUCH better choice.\n\nReview 27:\nI stayed here only because my business colleague had booked here first- we had a conference off the strip. I think if you book carefully, you can stay at a premium property instead for not much more money. The villa setting isn't so great, especially on the first floor, you get noise. The air conditioning units are old and extremely noisy. The Mexican restaurant (La Cantina) is slow and mediocre. The crowd is a bit lower-rent, the casino somewhat rinky-dink. Also, it's really hard to get cabs.\n\nReview 28:\nWe stayed in room 303 on the top floor of building B for 3 nights in June. My husband booked online after much research using Trip Advisor. We were really happy with our room which was large with a kitchenette and had a big bathroom and separate toilet. The furnishings seemed quite new. We walked each night to the strip which was about 10 minutes away and had dinner at the mexican restaurant twice because the food was very good and very reasonably priced. We don't gamble so can't comment on the casino and didn't spend any time in the pool. We had a very comfortable stay at the Tuscany Suites and Casino and would definitely recommend it to anyone wanting to stay away from the hassle of the strip.\n\nReview 29:\nThis was a real find. After much research I chose this resort for our party for 4 nights. The rooms were huge with very comfortable beds. The onsite restaurant was reasonable and the surroundings - garden and pool etc. were attractive. Only downside was the walk to the Strip 10 to 15 mins. with a bus that was not always frequent. A hotel shuttle would make this place perfect.\n\nReview 30:\nThe Tuscany Suites and Casino is located about two blocks from the Strip. This is great because it is within walking distance, but away from the hustle and bustle of the strip. When we arrived we were upgraded to a large room, with a balcony overlooking the pool area. This was very nice. The hot tub was very nice-large and hot, but pool was cold. Housekeeping cleaned every day. The casino is small, but we signed up for the players club and got free drinks and $ to gamble with. We ate at Marilyn's cafe-great late night steak and eggs for $3.99. If you are driving you are able to park right outside your room. Staff was friendly and welcoming. There is also a fitness center, which we did not use, but is a nice plus. Room had coffee maker and refrigerator.\n\nReview 31:\nWe booked Tuscany during a very busy NASCAR weekend and strip hotels were so expensive. I booked off of hotels for $149/night. Room was huge and has cable TV and kitchenette (no dishes though.) 2 double beds, non smoking room. Bathroom was big and roomy. Breakfast was at Marilyns Cafe in the Casino. Buffet was only $5.99 6-11am with good selection of food. Our check-in was ok-the staff is definitely not overly friendly. I have seen posts about the less than accomodating staff. The bell man kind of gave me an attitude when I asked him when cabs would be coming. The hotel is located behind Bally's, only about a 15 minute walk to the strip. I would stay here again. For the price and room size it is an incredible value.\n\nReview 32:\nMy wife and I stayed 4 nights at the Tuscany (three nights too much). It's nice that they have kitchens in room but not a glass, plate or fork to be found. I called downstairs (very rude) and they said they don't supply any of those items. No problem, we will just order room service so I make a call down stairs. I'm told they don't have room service, I was then hung up on. I now want to order some chocolate covered strawberries for my wife. I go down stairs and checked two restaurants, the \"check in\" desk and the \"Guest relations\" person. You would think I was the first person to ever want something as crazy as that. They didn't serve them, didn't know where to get them and never offered to help find some. To there credit the rooms were clean and were good sized but were nothing spectacular.\n\nReview 33:\nPros: okay location (get a bus pass- best deal in Vegas), pretty hotel, fab landscaping, good restaurants, great sized rooms! Cons: ZERO customer service skills, broken toilet, broken front door, broker shower door, broken hair dryer, broken keycards, small casino with very, very few table games, no poker until the weekend. Very thin floors. Heard every movement and squeak from upstairs. Mikal checked us in and was rude and indifferent and unapologetic when the rooms we booked (and already paid for) were unavailable. Reported the broken toilet to Jose who said, \"So? Did you want us to fix it? Now!?\" Yes. Yes I did. But it remained broken for all five days. Housekeeping walked in, unannounced, to replenish coffee seconds after I had finished changing clothes and my sister-in-law continually had to get her keycards reprogrammed so she could get into her room. Inconvenient considering our rooms were a quarter of a mile away from the front desk. We will not go back and we will not be recommending this hotel to anyone.\n\nReview 34:\nI came in with a soccer team. We had confirmed reservations for over 6 weeks. When we arrived our rooms weren't there. They had smoking rooms, when we reserved non-smoking rooms. They had a single king bed, when we reserved two beds. When we asked to speak to the manager, the desk clerk said he was the manager. When a roll away appeared, it didn't have sheets on it, they wanted the guest to make it. Outrageous. That's one thing if this was a youth hostel, but we booked this room on a busy weekend and paid $250 a night! The one 24 hour restaurant was having all you can eat Crab legs. These crab legs were old and dried out. I'm an easy customer, but these were by far the worst crab legs I've ever eaten. The staff is untrained, the management rude and the service lousy. Any other questions?\n\nReview 35:\nThe pool area was nice and rooms were very spacious and clean. We had rented a car so the distance to the strip and attractions was not an issue. The food on site was great.\n\nReview 36:\nMost of the negative reviews turned out to be accurate. The people behind the counter in the one restaurant by the pool would fight over who was to do what and our waitress in another restaurant was rude. We would note a towel laying on the floor by the elevator doors over a couple of days, nobody would pick it up... and inside the elevator, someone inscribed the words \"DIE\" ( building C ) - Nice way to feel welcomed. The Refrigerator in room went into de-frost mode. ( yes, it's not a frost-free ) The result, I opened the fridge door and water came pouring out over my milk container. Oh, As far as walking to the strip. In the history of walking, yes it not that far.. about 20min - BUT... Would you want to in 100 degree heat? To waste time & dehydrate before getting to a real attraction?\n\nReview 37:\nMy family spent 3 nights here in two rooms each had microwave and fridge and lots of space. Very comfortable, good pool. About 5 minutes walk to Ballys and the Strip but still quiet. The staff in the casino and restaurants were friendly. I got the rooms through Expedia at a very low rate even over the weekend.\n\nReview 38:\nService was a problem throughout our stay. The keys constantly malfunctioned and the staff were not helpful at all about correcting the problem. Despite repeated requests, there were never enough towels in the room. The hotel is inexpensive, but it's a $12 cab ride to get to the strip. Overall a very disappointing experience.\n\nReview 39:\nI got injured at the hotel due to their negligence no one followed up if you are not under 30 I would not reccomend staying at the hotel, lack of security lots of yound drunk people\n\nReview 40:\nMy Husband and I stayed here from 24th Oct for 7 nights. We were looking for a place between a motel and strip hotel that we had stayed in before. This was a great find. Great location even without a car 7 min walk to strip well lit at night. Very peaceful setting, nice pool area. The staff were very nice and dealt with our request for a change of room with balcony in a very efficent manner. The rooms were a great size and bathroom was bliss ( even if bath was low to get in and out of) The kitchen area was a added bonus with fridge and coffee maker, lacked utencils. The Italian restauran was very good,service,food and price was well worth a visit as was breakfast buffet. The only down was the building works going on next door for 24 hours and this was a factor when trying to sleep. But I would recommend this to readers of the review and my friends\n\nReview 41:\nRates are low for a reason. Hidden fees abound as does bad attitude. One of their managers in particular, Tara Armstrong, aka \"Tara-ist Armstronger,\" has no business in the hospitality business. She redefines its meaning to \"hostility.\"\n\nReview 42:\n10 minute walk off the strip situated close to Bally's, Bellagio, Paris and all the other hotels. The rooms are a superb base, very large, clean and quiet. Very good value at the bar and in the grills and cantinas!\n\nReview 43:\nMy family and I rented 2 rooms at the Tuscany. When we checked in the staff was not very helpful...they seemed very rushed and in a hurry to have us out of their way. When we got in the rooms (late at night) we found that there were ants all over. We tried to call the font desk but could not get a hold of them. So we went back to the front desk and asked them why we could not get a hold of them....they didn't have a reply. We told them about the ant problem and said they would get someone up there to spray. By this time we all just wanted to go to bed, so I asked them if they had another room. They finally gave us another room but it was in another building. I would not recommend staying in this hotel. Front desk is non-existant and very unprofessional.\n\nReview 44:\nThis place is a rip off; made a reservation on a Wednesday night for Friday night by phone, tried to cancel the reservation on Thursday, was unable to do so; was told I had to cancel 72 hours in advance. Credit card was charged on Thursday and was told I still had to pay the first night's stay, regardless. We were never told about this cancellation policy. The Tuscany has no airport shuttle, rates are now up to $130 of which, we've never paid over $50 in the past. Will never, ever stay at the Tuscany again; we've been customers for a number of years; no more!!!! !\n\nReview 45:\nEvery time I stay here they either have have loud people or insensitive people amping up their car speakers at night. Rooms are great but beware of the surrounding noise.\n\nReview 46:\nMy family and I stayed in this hotel for 3 nights in Dec. 2005. We stayed in a room with a kitchenette. The rooms are twice as big as rooms in other hotels. The bathroom had a separate shower room. The facility looks more like an apartment complex and may be a couple of years old. It is about a mile from the strip and behind Bally's, so it is conveniently located. The staff were OK -- not very friendly, but they get you in and out with no hassles. The facility has 24 hour room service, a restaurant and a swimming pool. We used none of them. The pool might get busy in summer months. If you want to gamble, the casino is right downstairs. There were some small problems in our room. First, the burners in the kitchen didn't work. But, someone was sent quickly and he fixed it. The TV remote had dead batteries, so remote didn't work. The wardrobe sliding door came out of the railing, when I tried to close it. All these in a relatively new facility :-) Its spaciousness and proximity to the strip are unbeatable. We'll definitely stay there again.\n\nReview 47:\nI've stayed at the Tuscany twice now. The rooms are quiet and spacious with a mini kitchen. You don't have to go through the casino to get to your room so access is quick and easy. A small fixed charge per stay - $9 I think - allows you to enjoy the pool, free wireless around the pool and conference area and secure parking in the premises. The weekday rates are also ridiculously low. Great value for money.\n\nReview 48:\nMy wife and I stayed at the Tuscany with two other couples for 4 nights the last weekend of July. It was our first time staying at the Tuscany. It won't be our last. We really enjoyed staying here. The food at both Marilyns and Tuscany gardens was excellent. As was the service at both restaurants and throughout the Tuscany. My wife and I usually stay on the strip or owntown, and I must admit I didn't miss the crowds. We were only a short walk to the strip,and a cab ride away from downtown. I would have liked to see more table games open, nevertheless my wife did well playing the slots. If you choose the Tuscany you won't regret your decision.\n\nReview 49:\nWe just came back from a 3 night stay at The Tuscany. This was my fifth time in Vegas, having stayed downtown and at Bally's. By far Tuscany is my favorite place to stay. We found it to be like two vacations in one. While at the pool area, you have absolutely no idea that you are just a few blocks from the strip. We only had one breakfast buffet there, which was not award winning, but very acceptable, espescially for under $6. We found the staff to be fine, the room was huge and clean!!! It is a few blocks from the strip, and although there is a bit of a wait at times for a taxi, it is still much easier to get one then at some of the larger casinos right on the strip. The grounds are well landscaped and cared for...very attractive!!! We will be going back, and will definitely recommend to friends. If you are looking for value, I can't imagine there is a better deal out there..oh yeah, if you are new to Vegas, keep your gambling downtown!! !\n\nReview 50:\nI have stayed at the Tuscany suites many times over the last 5 yrs or so. The first thing that will grab your attention is the size of the rooms. I still don't understand why the are so big. Instead of paying top dollar to stay on the strip, we do up Las Vegas they way it is meant to be done... show every night, out until well after midnight, drunk every day, sightseeing (heli to grand canyon), shopping, etc... with all the savings we get from staying one block away. I don't get why people spend so much to stay at Bellagio's etc., because if you spend that much time in your room in Vegas, you are missing the boat. Marilyn's has daily specials that we always hit before heading out to the strip. As an example last stay, I had spaghetti and meatballs (there must have been 2 pounds of spaghetti... I ate about 1/4 of the plate... and am a big eater) and it was $4.99. How can you beat that??? The place is always clean, people nice... I would and will stay here again... without question.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30229, "query_start_index": 30231, "query_end_index": 30231, "truncation_seperator": "... 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{"id": "111823", "pid": "111823", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe are staying at the hotel now. Checked in at 10 PM and had repairs done till 11:30! Toilet kept flushing, sink leaked and bathroom floor flooded. Fixed it and this morning the sink leaks again. Have asked to move but have NEVER HEARD from a manager. NEVER been offered any complimentary anything. On a positive note, the staff is amazing but avoid this place until it gets a makeover.\n\nReview 2:\nI have been traveling to Maui for 20 years and I have stayed at many hotels in Wailea, but never the Maui Prince. So I decided that I would try the Maui Prince to see how it compared to the other hotels. It is not up to par with any of the other hotels in Wailea. The rooms are small, noisy, uncomfortable and out dated. The pool was also a huge disapointment, it is about a 1/4 of the size of all of the other hotels. Most of all the costmer service was extremely disapointing, I would almost say rude at some points. You are better off staying at one of the other hotels in Wailea.\n\nReview 3:\nStayed at the Prince 2/12-2/22/07. Have stayed there 5 times prior. Have always enjoyed the peace & quiet of the resort, always felt the openess even when resort was full. The resort has restricted the area where guests can place lounges on the beach, resulting in a crowded feeling with lounges within a few feet of each other. Our shower ran from very cold to very hot without warning. As usual the staff was excellent & responded to all our requests,although the shower never really worked right. In the past we have never thought about staying anywhere other than the Prince - After last visit we will at least look at other options.\n\nReview 4:\nThis hotel is way down the beach from the much nicer hotels in Wailea. We selected it because we thought it was less expensive. When we selected our room on the hotel site, a little box popped up with a \"Total\" amount. In the price breakdown, fees are listed as zero. Beware: elsewhere on the site is a statement that there is a $25/night \"Resort Fee.\" Plus, if you want internet access, you will pay an additional $15.57/day. The room and bathroom were dingy. And the acoustics were such that when we were in our room with the glass doors open, we could hear people on nearby balconies as clearly as if they were in the room with us - every word. One woman was dictating a book or an article - not very relaxing.\n\nReview 5:\nWe have previously stayed at this property and visited again this year for dinner at their Japanese restaurant. The primary tempation for staying at the Prince is that very reasonable room rates can be obtained, either through the hotel directly or priceline. We had intended on staying for our first night due to a late arrival but instead stayed at the Mariott in Wailea. Notwithstanding the price, we found the property as a whole to continue to be very dated and desperately in need of a face lift. The beach and location is so attractive so the potential is there if they were only willing to spend some money updating the hotel. The funny part is that my in-laws stayed at the Prince 20 years ago for their honeymoon (second for each) and constantly rave about how wonderful the hotel was. The reality is that absolutely nothing has changed since their stay, for better and for worse. Hopefully the owner of the property will eventually decide to inject some capital and return this hotel to its former glory. Until then, it will not be able to compete with the other hotels in Wailea.\n\nReview 6:\nOn our honeymoon we stayed at the Maui Prince for 5 nights. The staff was pleasent and upgraded our room to an oceanview for our honeymoon. We really liked the amenities offered at the beach, however they are for an extra charge. Great snorkling around the beach! The staff was pleasant, and the rooms were clean but really in need for a little TLC remodeling. They were a little \"creepy\", & we had a hard time relaxing in our room. We expressed our concern, there really wasn't too much they could do (except bring us a plate of choc-strawberries) to apologize for any inconvience to us. All in all, we were happy to leave onto our next hotel (next time we'll stay at the Marriott)\n\nReview 7:\nWe just got back from a 8 day stay on Maui.The Island and sights were very nice. We stay at the Maui Prince, because we smoke we checked out the website the site read non-smoking rooms available upon request. So we book a oceanfront room, upon arrival we learned that all oceanfront was non-smoking.We tried to do the right thing, we ask for a smoking room we had to down grade to oceanview. The oceanfront room were up to date the, oceanview were not. The people were not helpful or friendly. We did no get the Aloha Feeling, we get the hit the road feeling.\n\nReview 8:\nWe stayed in an ocean front room, the view was super, being able to snorkel in back of the hotel wonderful, can't beat the Sunday brunch, room service especially good, staff could not have been nicer or more helpful, and we thought the gardens beautiful. We got a very good deal for the 7 nights that we were there, around 200 a night. Yes, it was quiet, but we had the pool and jacuzzi to ourselves, and we were often out on road trips. For the money, it was a great value.\n\nReview 9:\nMy husband and I just spent a week at the Maui Prince and it was paradise! Yes the rooms are dated...but who cares. The pool and beach were always empty and clean. The food was delicious and the view from the rooms were breathtaking. I also recommend going to the luau, it was fantastic. I definitely recommend the Maui Prince Hotel.\n\nReview 10:\nI was herded to this hotel along with all the people from my entire AA flight that was cancelled. The airline was not very accomodating but the hotel staff more than made up for it. Initially I was a little apprehensive because of comments made by some passengers, but I was presently surprised... Although the hotel looks like something out of a late 70's early 80's movie, the rooms were spacious, I had a FANTASTIC ocean view, they were clean, and very comfortable. The beach was clean and the water was peaceful... Way more than the beaches in Wailea at the Grand Wailea. The pool and other amenities are dated but you can tell in it's hayday, this resort was IT!!! They have information in the lobby showing that they are renovating, so I plan on coming back once that happens. All in all if you are looking for laid back hotel that is close to Wailea without all the hustle, this is the place for you. BTW, the grounds of the hotel are beautiful as well.\n\nReview 11:\nWe stayed at the Makena Beach & Golf Resort during our stay on Maui and it was a great choice. The property is gorgeous and our room had a wonderful view of the pool area and the ocean. The room was spacious and had all the amenities. I appreciated the separate shower and having lots of room around the sink for toiletries. The staff was attentive, friendly and always helpful. I especially appreciated the help at the activities desk. Everyone was knowledgeable and found us bargains on tours. A breakfast buffet was included with our room and it was delicious offering made to order omelets, hot and cold cereals, fruits, breads, waffles, etc. A great way to start the day. We also did the Friday night buffet which we enjoyed because of the variety of food. Our favorites were the curry vegetable stuffed mahi mahi and the pineapple bread pudding.\n\nReview 12:\nAfter reading some of the reviews we booked this hotel with a little apprehension. However, our experience at the Maui Prince was wonderful from the time we arrived until our departure. The staff were warm and friendly, the rooms were comfortable and clean and the views were spectacular. We highly recommend this hotel to other travellers and would gladly stay there again.\n\nReview 13:\nMy wife an I traveled to Maui for the first time and stayed at this property based on a co-worker recommendation. We watched carefully as the news of the foreclosure came out, concerned we may not have a place to stay when we arrived. Not only are they still operating with full amenities as advertised, but the staff is very friendly and helpful. We enjoyed the location that is away from the hustle and bustle that is Maui (compared to Kauai). The beach in front of the hotel is excellent and Big Beach is a short walk (or drive) if you want something different. There were plenty of activities close by to keep us occupied. We also took advantage of the day spa. Frankly, we kept asking ourselves why people are complaining ... maybe to keep the resort a secret! If the property is renovated, we just hope it's not in Septembers when we want to return.\n\nReview 14:\nStayed with my mother, I am 18 yrs old. A very realxing place. I am going back on 41/21/07 for my wedding and staying once again at the wonderful Maui Prince!\n\nReview 15:\nWe stayed at the Maui Prince for 6 nights while we were in Maui. Located in Makena, which is south of Wailea (where all the nice & posh resorts are), the resort feels a bit secluded from everything else, which to us is a plus. Not sure if it was due to the economy, but we never felt the hotel to be crowded. The beautiful Makena Beach sits right in front of the resort. The open lobby is very airy and light. Rooms, however, are a bit dated, especially the bathrooms. Luckily, everything is pretty clean, so we had complaints. We also got a pretty good deal, so we did not mind as much. The bed was at least pretty comfortable. Pools are also very small, but with such a great beach in front, who needs them? The hotel is also close to Big Beach.\n\nReview 16:\nCame to Makena knowing of bad reviews and didn't find the hotel ambience that bad. Room is comparable to a 4 star hotel. However any interaction with staff is horrible. I received a beachside massage that was the worst massage ever, I highly doubt the masseuse was certified. The poolside bartender said he hated his job. The event admin said he was too busy to book a whale watching trip and would call us back...he called us back while we were on the whale watching trip...good thing we booked it ourselves. Every morning my coffee at statbucks within the hotel cost something different even though it was the same order. Sunday at the pool is clearly bring your family to work day as it was filled with locals so much so that we left the pool. The hotel bones are good, the staff is horrible. Dining options are none, you will need to leave to go out to eat.\n\nReview 17:\nWe loved the Prince entirely - great beach, friendly staff, breakfast buffet was excellent with lots of selections and very fresh fruit. I didn't find the room dated - maybe some have been rehabbed? very modern Japanese style decor. Hotel was very quiet. Partial ocean view and lanai were lovely. Now we did come from a hideous b and b (spyglass house, avoid) so we were prepared to be delighted, but honestly the only complaint that I have is that the a/c in the bar where we ate two dinners (late night after driving road to Hana, and just plain tired the other day) was too cold. nice music tho, and pizza and spring rolls both quite good. we called in on day of arrival (having fled the b and b) and got a great rate - about half the rack rate - if you are spur of the moment types, worth a chance\n\nReview 18:\nIt was great staying in Maui Princes Hotel. Stuff and food was great. hotel is attached to a beautiful beach with excellent snorkle experience right there. If you swim little further you can even see sea turtle out there. The only disappointment was the swimming pool was little too small, and lack of night activities compare to the near by hotel. But it was still an excellent experience for me.\n\nReview 19:\nThis is the baby boomers delight!!! Rember old Maui when we couldn't aford more than a tent at Makena beach? Well, you can't do that anymore, but if you want to walk a trail through the trees to Makena stay here! Soon this classic will be torn down and investors will start over with some huge place that will be way over priced. The Prince still has the ambience and beauty of a stylish garden hotel, and the pictures on line do not lie. The aloha spirit is fabulous as staff will bend over backwards to make your stay comfortable and happy. The rooms are spacious and comfortable enough. We moved to an oceanfront room and spent most of the time on the lanai watching for whales. Because the Prince has lost its reputation for swank, there were not the usual wannabe's we experience at other hotels...and we had the pool virtually to ourselves and a few other readers. The beach in front of the hotel is in a little cove and protected from the wind. We hope to stay here again before it bites the dust...\n\nReview 20:\nWe couldn't agree more with the June 27, 2004, reviewer who said, \"The people that posted negative reviews on this board must be the type that look for problems and aren't happy with anything.\" The Maui Prince was an ideal vacation spot for us and we plan to return soon -- lovely room with a great view, a fantastic housekeeper (Mila called us by name the first time we met! ), beautiful grounds, no crowds, and a helpful and pleasant staff at the check-in desk. Other things we appreciated were: 1) complimentary valet parking; 2) cool washcloths at our late check-in; (3 hospitality snacks in our room upon arrival; 4) a filled ice bucket each morning; 5) ice water served by the pool attendant; 6) great service in the two restaurants (but not quite so good in the Lounge); and 7) quick service by housekeeping staff on our request for vases. And finally, is there another hotel that actually imprints its logo on the toilet paper rolls? Our only disappointment was that the weather wasn't right for snorkeling - but we don't think the hotel had any control over that!\n\nReview 21:\nWe've been coming to Makena since 1998. It was great to see the positive changes + room upgrades, but many of the same staff (w/new uniforms etc). All the changes seem to be for the better + the staff , as always, is GREAT! Everyone seems to be trying very hard + its evident in the restaurants, at the beach, pool etc. Now if they fix the pool + hot tubs it will be heavenly. A great location and a good value.\n\nReview 22:\nWe can't tell you how happy we were with our 7 night stay at the Prince. We read the reviews and were concerned, but we can tell you that from the moment we arrived at the hotel were treated like VIP's. (Vallet attendents, Ron at the front desk, Diana at the activities desk, to all the people who made our stay wonderful, we would like to say thank you.) We agree with most of the reviews, the rooms are dated, however, they are very clean and the view we had from the 4th floor was awesome. The balcony was beautiful and the bathroom was just fine, nothing to write home about but fine. We can't think of anything bad to say about the Prince. We chose it because we wanted romance, and time to spend with each other, we were not disappointed. We rented a car and drove the island, relaxed on the beach and by the pool, went swimming, drank some cocktails, we went on a sunset cruise, whale watching, snorkling, went to a luau,and we had some fine dinners at some excellent restaurants. For us it does not get any better. Thank you Maui Prince and staff.\n\nReview 23:\nMy husband and I recently stayed at the Maui Prince. Everything about it was wonderful. We have traveled alot and stayed at a lot of different hotels, and I still would have to give them a 10! We had previously been in Waikiki and had stayed at the Wyland Waikiki. The service there was unacceptable. Then when we arrived at the Maui Prince, we were so pleased. They meet you at your car, greet you with a shell Lei, unload your car and take your luggage up to your room, park your car, and this is all free of charge. Everyone there is so friendly and helpful. The breakfast buffet is fantastic. We only had 3 days there, but I wish we could have stayed alot longer. Don't hesitate about booking here. I guarantee you will be happy.\n\nReview 24:\nThe manager was great and moved us to another room and said he would take that room \"out of service\" but the next room was not much better. This place is so run down. It's just awful. All we kept hearing about is how they were going to remodel but that doesn't help us now. We were suppose to stay 4 nights but left after one night and stayed at the Fairmont which is more expensive but so worth the difference. At the Makena Beach and Golf Resort, the staff, the location, the view... all nice... but the hotel? It's just yuck!\n\nReview 25:\nI'm a beach lover and the beach that fronts this hotel is top notch, the rooms re clean and spacious , we had two queen beds bath with shower stall and tub, and a great view from our lanai and it was their basic partial water view. The is an atrium with a waterfall an koi at the bottom, I love the place\n\nReview 26:\nMy stay at the Maui Prince lasted a total of 10 minutes. My husband and I checked in, walked around the room, and checked out. The hotel was terrible. It stunk and it was very out-dated. I would compare it to a 2 star Holiday Inn in a small town. When we decided to check out, we called other hotels in Maui and found rooms close to the Maui Prince rate. We only stayed here because we won our bid on Priceline. The staff at the Maui Prince was nice enough to not charge Priceline, which should enable us to get a refund.\n\nReview 27:\nThis is a very average and aging resort which could use an extreme makeover. Room was not ready on arrival (2PM Hawaii time). Asked them to please rush as we were tired. Went down to the only place to eat for lunch at pool side!!!!! Were told that they would call us on our cellphones when room was ready. Needless to say we never received a call. Went back to the desk after lunch and had to complain and then received the room immediately. Sound of jackhammers from our Lanai starting at 7:30AM and lasting to the afternoon. Hotel said it had available WiFi that I purchased but it was essentially unusable from my room. Essentially worked well only in the lobby. Small pool with limited restaurant availability especially during the day.\n\nReview 28:\nI have no idea why this hotel has such great reviews. If it was billed as a 2 or 3 star, it might be more appropriate. But for a 4 star hotel to have MOLD growing in the bathrooms and carpet to the point that it made my friend sick....completely innapropriate. After spending one night in the hotel (my friend couldn't even sleep in the room, she went to the Marriott), we asked to be moved to a non-infested room. When they couldn't accomodate the request, we decided that it was worth the huge cancellation fee to change hotels. Don't even bother with this place, unless you are craving a respiratory infection.\n\nReview 29:\nWe stayed here Sept 10-15th with another couple and loved it. It's very secluded with a private beach that is beautiful. The Molokini Crater is visible from the beach and the snorkle, scuba, snuba trips leave straight from the hotel. The staff is very friendly and the grounds are beautiful. It's not the Ritz in terms of luxury but it's also not priced as the Ritz. The birds are very loud at night and early morning, however, we asked for a fan and they provided one. The fan drowned out the birds so all was good. Beds were SUPER comfy and pool food was very good. Room service is VERY expensive as is the bkfst buffet. I reccommend getting drinks and snacks from the Safeway down the street and stocking your room. We will definitely be back to this resort... only complaint would be the cleaning crew. Our rooms were pretty clean but could use a deep clean. There was a dead cricket in the room behind the chair that stayed with us through our entire stay. The cleaning crew also left black hairs on the floor after cleaning the bathroom. Overall.... we truly enjoyed this hotel!\n\nReview 30:\nMy wife and I celebrated our 30th anniversary on Maui, and we stayed 6 nights at the Maui Prince, 12/17-12/23. The Maui Prince was the perfect place. The grounds are beautiful; complimentary champagne on arrival for our anniversary; great view from our spacious, comfortable, simple but tastefully appointed prime oceanview room (544); one of the best beaches in Maui with a terrific reef to explore. Service was friendly and courteous. My wife and I both loved it. One of the unique items is a little 9 hole grass minature golf course, and a large practice green. The hotel provides putters and balls at the pool hut. There is also a croquet green. We were very happy with our experience at the Maui Prince.\n\nReview 31:\nI was a bit iffy at first as I had heard this place was recently in receivership; however, those fears were unfounded. The staff was first rate, the facility was good, the grounds were great. The place actually looked like the pictures I had seen, which we all know is pretty rare. I do not recommend the food at this place -- overpriced and pretty nasty to be honest. The drive to the shops at Wailea or to Kehei is worth it besides it is only a 5 min drive. The beach was great and this place is just down the road from Big Beach which was great. Were were there for the so called tsunami and the staff was informative and calm. Overall I will visit this resort again. I recommend ANYWHERE in the Wailea-Makena area there or the Napali coast (Kapalua).\n\nReview 32:\nI'm not a picky person, but considering that you only get one honeymoon, I would have appreciated a little more fanfare from the staff. Nobody seemed to care all that much that we were just married. We even had a beef with one of the pool waitresses, who created a terribly awkward cabana situation with us and another family. We spoke with a manager and all he gave us was a scripted apology. Service gets a big fat zero. We were hoping for a more adult atmosphere as well. To our surprise, there were definitely more families than couples staying at the resort, which was a disappointment. On a positive note, the food was excellent. I highly recommend the Saturday night Japanese buffet and the fish tacos at the pool. Enough has been said regarding the rooms and the pool, and I couldn't agree more. I would not consider this to be a 4-star property by any stretch of the imagination, and I definitely would not recommend it if you're planning a honeymoon.\n\nReview 33:\nThis resort is an exceptional value. It's rooms are little small, but offer a seating area, and a nice sized lanai. It has complimentary valet service, and a fantastic beach. In fact, when in town, the locals suggested we go to the beach in front of the Maui Prince in order to get good sea turtle views when snorkeling--we were already staying there! The pool is small, but offers drinks and sandwiches, and towel service. But, the beach in front of the resot is the draw, when it comes to swimming. There is a fabulous breakfast buffet, and the Japanese resturant is good, too. Plus, there are dorm fridges in the rooms, which was great for feeding our hungry 2-year old. Overall, this was a great stay for the money.\n\nReview 34:\nI stayed at the Maui Prince for one night in August (2004). I was fairly disappointed in this hotel. While the staff is helpful and the beach is nice, I did not like the rooms or the pool. The rooms desperately needed a makeover. The walls were marked up. The furniture was old and dirty. The bedspread was falling apart. The pool was not nearly as cool as other places on the island. I was so upset that our travel agent booked us there on our honeymoon. It was not close to the paradise I expected, and not worth what I paid for the trip. I paid an extra $500 and moved to the Hyatt and it was well worth it. While I'm sure this hotel is fine for some people, if you are picky about where you stay, don't stay here.\n\nReview 35:\nWe had wonderful time at the Maui Prince. We were able to get a two bedroom two bath suite for less than a regular room at most other hotels. The beach was uncrowed and the staff was fantastic. Kids eat free for breakfast and lunch and the food was great. The room was simple but very clean and comfortable. This hotel is a tremedous value. The pool is small but you will want to spend all your time at the beach. Grounds are very lush and very beautiful. We snorkled off the beach every day, and the sea turtles are 10 feet from the beach. Those that gave this hotel a poor review simply paid too much. For what we paid I would certainly go back. Do your homework, compare it to other resorts and book your stay with confidence, you will have a wonderful time.\n\nReview 36:\nMy husband and I had stayed at the Maui Prince August 30-September 2, 2007 to celebrate our anniversary. We had booked a prime ocean view room and the view was just gorgeous. We had the top floor, room 526. The room was clean and very spacious. The lanai was large with good outdoor furniture which included a drying rack (good for drying dive equipment)! We enjoyed the pool bar and the Molinkini Lounge. All staff were very professional and friendly. Big Beach is within walking distance of the hotel. The Maui Prince has beautiful and lush gardens to enjoy. We will most definitely return.\n\nReview 37:\nWe had reserved 3 rooms...ocean views. The ocean could be seen only after going out onto the balcony and turning our heads towards the ocean...otherwise it overlooked a dirt lot (construction area which the hotel overlooked to mention). The staff at the front desk and concierge could have cared less who was their customer. The bell and housekeeping crew were the only helpful bunch. Not worth the money...we ended up spending a lot more to upgrade all three rooms to oceanview prime...if we would have known that we would have stayed at a 5 star hotel, since we ended up spending just as much anyway. The beach was secluded...nice. We travel as a family a lot, and will definitely stay elsewhere next time.\n\nReview 38:\nWe planned our wedding at Makena Point, which is managed by the resort. We did not stay at the resort, so I can't offer any opinions on the actual hotel. However, planning our wedding was an absolute nightmare. Leo, our wedding planner, had no idea what she was doing. We showed up for our rehearsal and she acted like she didn't know why we were there (her greeting was \"can I help you?\") and then disappeared to take a phone call! We couldn't get price quote from her until the week before we left for Hawaii (after asking for months), and she \"lost\" or didn't receive 5 of my voice mails and emails. We had originally planned to have our reception at the resort as well, but ended up cancelling it one week before the wedding (when we finally got the price estimate). Overall a stressful and frustrating experience.\n\nReview 39:\nA world class resort destination set upon a beautiful sandy beach. The Makena Beach and Golf Resort staff could not have been more professional and accommodating. There is a handy resort shuttle, several excellent restaurants, a pillow menu, and turn down service. The Executive Chef Marc McDowell works his culinary magic with fresh ingredients directly from his hotel organic garden and beyond. The renovations include a beautiful atrium garden with water features and gorgeous window box foliage off of each room\u00e2\u20ac\u2122s lani. The rooms are fresh and clean. The beds are very comfortable, and did I mention there is a pillow menu. Nice touch! This was a truly memorable stay with every request attended to with the gracious Aloha spirit. Mahalo.\n\nReview 40:\nThis moderately priced hotel is right on a beautiful Wailea beach with amazing snorkeling and swimming. The grounds are well maintained and spacious. Beach and pool access is easy and intelligently designed. From what we could see the majority of rooms are at least partial ocean view and each has a nice balcony. Our room was large, comfortable, and recently renovated. It was exceptionally clean. The decor is functional, with a home-like quality. There is a refridgerator and coffee maker in the room, which was nice for keeping cold drinks or having a morning coffee. Each staff member we interacted with was exceptionally helpful and gracious. If you are looking for a place to stay in the high rent district of Wailea to enjoy the spectacular beaches and be close to shopping and restaurants but don't want to spend $500-$1000 a night, this is the place! As a plus, their golf course is well designed and has spectacular views. We will definitely be going back on our next visit to Maui.\n\nReview 41:\nVery good hotel, huge rooms, huge bathroom. Well-maintained. Nice secluded beach with free chairs & umbrellas. No resort fee, free valet or self parking. Near Shops @ Wailea & 10min drive into town. Highly recommended!\n\nReview 42:\nMy wife and I stayed 7 nights at the Maui Prince from June 10-18, celebrating our 25th wedding anniversary. We loved the hotel. The Lanai was very large and private and we had a great view of the beach from room 346. The staff was very freindly and courteous and we were treated to a bottle of champaign our first night there. We had a hard time deciding where to stay for our 1st trip to Maui and chose the Maui Prince mainly because it was a bit secluded and quiet. We were not disappointed. The rooms were spacious and clean and we could here the ocean from our room. The breakfast at the Cafe Kiowai was very good but be careful not to leave your plate or the birds will quickly move in to steal your food. The grounds were very well maintained and the gardens were beautiful. The beach was never crowded and sea turtles are a common sight just a few yards out. We will have many great memories of our trip to Maui and the Maui Prince will definitely be a part of them.\n\nReview 43:\nI wasn't quite sure what to expect after reading the reviews, but I was very pleasantly suprised. We were there for the Maui King's Trail Triathlon. The hotel had to accomodate hundreds of bicyclists with their bicycles as well as lots of activities at the hotel. They did an amazing job - and ALWAYS with a smile. I am seldom on a trip where every employee at the hotel is welcoming. I cannot think of a time when an employee passed me and did not say hello. While in some ways the rooms may be a bit tired, overall, the hotel looks good and is well maintained. The gardens are beautiful. This hotel is at the end of the road passed Wailea. I loved the quiet of the area. And the Prince has what I consider one of the best beaches on Maui. Calm, blue and full of fish and turtles. If you want a place that is quiet abd beautiful, and don't need a place with lots of activities for the kids, I highly recommend the Maui Prince.\n\nReview 44:\nAs noted in a previous review, the hotel is now refusing to honor their original commitments regarding when a voucher can be used and the level of discount it brings. Please read the hotel's response to the last reviewer in which they say \"This gold card program is very value driven and is a program that comes with a number of restrictions attached to it, restrictions that do change according to business demands.\" Of course, a simple translation of this prose would be \"a deal is not a deal if we decide it's better for us to unilaterally change the conditions....\" In other words \"too bad for you, sucker.\" Dear Reader, you have a choice of the people with whom you want to do business. I heartily suggest that you take your trade elsewhere. with Aloha a Maui resident\n\nReview 45:\nThis is a very nice hotel. Not super fancy but a really good value. We booked 3 nights with a car and breakfast for about $200/day. Nice pool. Really good beach and pool staff. We learned to paddleboard with Keoni, an excellent teacher. The Kai Kanani snorkel and whale watching boats departs from the beach in front of the hotel making Molokini on a few minutes away.\n\nReview 46:\nIf you are looking for a Hawiian vacation but don't like the tourist scene, then the Maui Prince is for you. I cannot say enough about the location, it is unlike any other hotel. Located at least a mile from any other resort. The atmosphere is serene and quiet. The grounds are lovely, the staff is friendly and the beach is beautiful. Every room has an ocean view and lanai. The rooms are large and comfortable. I cannot wait to return. Karen, Oakdale CA\n\nReview 47:\nWhat a wonderful stay. Spent a week there, it could not have been a better spot. You can get local hitting the beaches and trails to the south or just pop in on the Four Seasons for High Times. The evening restaurant needs more menu options over sushi and dont forget to make sure your sliding doors are shut just right to get the AC to turn on.\n\nReview 48:\nWe booked an ocean front room and were upgraded to a suite - living room, bed room, 2 bathrooms. Hotel gradually refurbishing room, but ours not done yet. Still very clean and comfortable (I am quite picky but still posh enough form me) and views were gorgeous as right off the ocean. Bed a bit soft. Staff were friendly and helpful. Only had breakfast there - buffet good. The water garden/koi pond in middle of hotel with doors to rooms overlooking is beautiful. Pool basic, but we like the beach (beautiful)and snorkling (reef off the beach) and boats going from beach to Molokini - probably closest hotel. parking very close if you don't want to use free valet parking.\n\nReview 49:\nMy wife and I stayed at this wonderful resort from March 2nd until March 10th 2012 and we absolutelty loved it. It was in a great location, on beautiful grounds with amazing scenery and had a fantastic beach!!! Our entire experience at Makena was top notch, from the accomodations to the food. It was what we had dreamed our stay in Maui would be like, but it was the people at the resort that made it extra special. To start, Thomas and the gang at the valet services were amazing!!! Ron, at the front desk was probably the best we have ever met at his role. He was just awesome and so too were the lovely ladies who worked the front desk with him. Fe, at the concierge desk was informative and very helpful and made booking our excursions easy and fun! Last, but certainly not least, were the terrific servers at the restaurants, and the wonderful cleaning staff who did an excellent job everyday. They all made our trip to Maui special and made us feel relaxed and at home. We will definitley be staying at Makena again when we return for our next visit!\n\nReview 50:\nThe staff was very pleasant and friendly. The rooms are very old and need to be updated badly. They look like a motel 6 at best. The view was amazing and the salt water pool was a nice touch. There was an unbelievable sunset! Would I stay here again, probably not. It was overrated for the price of the room.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34915, "query_start_index": 34917, "query_end_index": 34917, "truncation_seperator": "... 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{"id": "2516041", "pid": "2516041", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOther reviews accurately depict the poor quality of the rooms and service. I agree that this is a dumpy hotel with the Westin brand on it. What other reviewers have not mentioned is the exorbant prices for things like parking ($24), wifi ($12.96), etc. You are kind of stuck here without other options. I usually never spend on incidentals and I am SPG Gold. I picked the property due to the name and low rate but will never return. After reading the positive reviews it is clear that the management is somehow affecting those. No reasonable human being could look at this property and think it was good.\n\nReview 2:\nIf you need to do business or any kind of online interaction during your stay at the Westin, better be able to do it on your phone because your speeds via your cell data plan will be far superior to even the $16 \"high speed\" package the Westin provides. I spent an entire evening cursing and refreshing to get even the simplest task done (like writing this review). If you don't plan to use the WiFi, there's nothing objectionable at the Westin. And you get to watch jets fly by your window for hours, which is either fun or annoying depending on how you feel about aviation. But don't buy the WiFi. Just don't. In an ideal world, the Westin would be honest and simple not offer it at all!\n\nReview 3:\nI stayed at the LAX Westin in April, 2006 for one night in a club level room. I have stayed at numerous Westin hotels (and other SPG brands) and this did not live up to the high standard. It was somewhat the worse for wear and staff was less friendly and helpful than expected. An attempt to order roomservice dinner (really overpriced, as usual) resulted in the staff member warning me that there will be a long wait. So I went across the street for Taco Bell (and saved $30). Overall, there are better options at LAX.\n\nReview 4:\nOur stay involved several parents of school age children who attended an educational conference at the Westin. The staff was so gracious to our parents, directing them in English and Spanish to the areas of the hotel they needed to go. It's a real plus that many staff members are bilingual. Our families were treated with great respect and and enjoyed a luxurious stay.\n\nReview 5:\nThe room smelled strongly of cigarette smell despite being on a non-smoking floor. In all fairness the bed was nice if you like smushy beds. The showerhead was good. However...the toilet flushed by itself all night long. Parking was $14 - calls using my calling card were $2 each. The hot tub was broken and had boards nailed over it. The pool wasn't very clean. The mini bar was empty. There was only one bath sized towel in my room. The next day when I checked out and complained I was comp'ed the parking, but the desk clerk was not particularly nice - he apologized, but it lacked any sincerity. I agreed with what other guests said about the overall quality of the hotel - definitely not 4 stars - I was disappointed because I had been looking forward to staying at my first Westin. Lauren J. Santa Cruz, CA\n\nReview 6:\nI loved my stay at the Westin LAX! The interior of the lobby was beautiful and the room was clean, upscale and very inviting. I usually don't have any problems at the Westin hotels, and this trip was the same. Everything was beyond my expectations and I will be staying there again.\n\nReview 7:\nBooked my room the same day at a great rate. Apparently I was given the \"Priceline\" room. There were bodily fluids on the curtain. Phone cord was detached from the phone (nub that attaches to phone was broken.) I notified the Front Desk the next morning when I checked out so hopefully future guests in that room don't miss their wake-up calls. Bathroom floor was dirty. The room's carpet was tore up -- looked as though a large dog had dug it's claws into the carpet across the floor. My worst experience thus far with a Priceline purchase, mostly due to the fact that this is no where near a four star hotel. In summary, this hotel's star rating needs an adjustment.\n\nReview 8:\nAfter I booked this on Priceline for $82 for Friday I immediately went to Tripadvisor and got scared. No need for the fear in the end. The hotel was just fine. Yes, it is older. I felt sorry for some of the light fixtures. However, it is a great location in relevance to LAX and LA Airforce Base (which is wear I was). I love Westin beds, so that was a plus to see the familiar site. I can't tell you about the pool, but the staff was nice and helpful. Parking is $18 here, but that is basically the going rate around the airport. There are restaurants and fastfood within walking distance. If you wanted a small trek, you can get on the rail line and head into Los Angeles.\n\nReview 9:\nIt was very nice to get to the hotel at 8:30 pm PST and everything in order. No confusion with the reservation, very nice clean room and pleasant service. This is especially nice when you live on the East Coast and it is 11:30 pm in your hometown.\n\nReview 10:\nI will start by saying I got a GREAT deal by going through a fantastic travel site (Net Trav)! If you want a great site to add to your list you already use to compare and save, just go to [--]. If you like what you see be sure to tell your friends-oh heck tell your enemies too! The hotel was just ok in my opinion. Everything did appear to be old and outdated and just kind of bland. The food was not very good and was quite pricey. I think what surprised me most was that a can of Pepsi (and I am a Coke drinker!) was six bucks? !\n\nReview 11:\nAnother great stay at the Westin LAX. Beautiful hotel with large, lovely rooms complete with large flat screen TVs. Super comfy bed, large bathroom. Good food in the restaurant, very friendly staff. Lots of lounging areas downstairs in the huge lobby, perfect for people watching! Will be staying here often!\n\nReview 12:\nThis hotel is a disaster. It is old. It is run down. The air system is musty and probably much worse if you were able to truly sample the air quality. The room was moderately clean. The restaurant was horrible. We checked in due to getting bumped on a flight from Vancouver to Hawaii. When we received our room the air system produced a horrible odour. Very musty. We immediately asked for a change of room. The front desk complied, however, the second room was almost as bad as the first. The Los Angeles Airport Marriott is a much better choice. We stayed there on our return and were very pleased with all aspects of the hotel. Great rooms. Very good restaurant. Fantastic service. The price of the two hotels are comparable.\n\nReview 13:\nI had the privilege of arranging the hotel for my son's wedding night. They were leaving for Hawaii the next day and needed to be near LAX. He visited the Westin LAX and others and this is the one he chose. I had to make these arrangements from out of state and so called the hotel directly. From the first phone call to the night of their stay, everything was handled with efficiency and personal touch. Procedure for payment so that they wouldn't have to show a credit card was explained and handled perfectly. When they checked in they were treated personally and their breakfast the next day was excellent. I recommend this hotel highly and would stay or have my guests stay there without hesitation.\n\nReview 14:\nThe rooms were what was expected of airport hotel - standard, dull, and barely clean. But what was expected was some decent, not great, service from the dining staff. Paid $20 for breakfast buffet and got the worse dining service of my life. I don't expect the staff to be on their hands and knees serving the customers but I don't expect to get cursed at either. Total lack of service and humanity. The mustached chef in the dining room (I wish I had gotten his name!!) followed me around the buffet bar redoing, reorganizing everything that I touched or got near. And then said some nasty thing when I left the cereal box in heap of boxes that was piling up on the bar. I was so dumbfounded by his total lack of respect and common decency. Westin should focus more on training their staff on being a decent human being first. The front desk wasn't that helpful either but compare to the dining experience, can't complain.\n\nReview 15:\nThe hotel is located right next to the runway and the sound proofing is terrible. Unable to fall asleep because of the constant roar of departing jets, I called around 12:30 AM and was told that the noise would stop between 1 and 1:30 AM and start up again at 5 AM. At 7 AM I was awoken by the construction going on at the pool area under my window.\n\nReview 16:\nWe stayed at the Westin after booking on Priceline for $64. We stayed one night. The location was convenient and the lobby is decent but the service is terrible. We were treated like dirt because we had a priceline reservation. The room we got did not have a working phone, no mini bar, no amenities in the bathroom. I called for towels three times and never received any. The cleaning crew woke us up at 5:30 am with loud shouting down the hall and carts banging against the wall. On the plus side, the beds and pillows were very comfortable and the self parking was convenient.\n\nReview 17:\nThe rooms are small and expensive. The restaurant prices were out of control high like $11 for a bowl of oatmeal! The happy hour was limited but the only time it was affordable to eat. The pool wasn't open either. I ended up staying at the Best Western half a mile down the road which had a suite for half the price, a pool that was open, continental breakfast and friendly staff.\n\nReview 18:\nThis hotel is a great place to stay for your LAX travel needs. I have stayed here 3 times in the past few weeks. The rooms are newly remodeled with large LCD TV's. Gold starwood members are treated to a nice room on the executive floor with access to the lounge with free internet on new computers. Also, a nice continental breakfest in the lobby which is convieant when catching the shuttle. Great Stay!\n\nReview 19:\nWe stayed at this Westin in November 2009 this is not up to the usual standards of Westin. The carpets in the halls were frayed and dirty. The furniture in my room, including the mirror on the wall ,was scuffed and gouged. The room reaked of a uric acid smell and turning on the air conditioner presented with mildew smells. The noise on the street outside my room was audible. There was no place to eat and starbucks was a morning coffee cart. It was such a disturbing experience that I wrote to corporate headquarters a month ago and they assured me I would be contacted by the hotel. It has been over a month and I have heard nothing. That says it all. Please investigate other hotels in the area, there a plenty of nice ones, the Sheraton Gateway or the Renaissance for instance. I\n\nReview 20:\nWe booked this hotel through Hotwire, so we couldn\u2019t read the reviews before our stay, otherwise I would never book it. The problem in this hotel is the very low service level. The location is great for LAX, the room was clean & the bed was very comfortable. But the air condition didn\u2019t work, on the hottest day in LA for years. So we called., 3 times, waited 2.5 hours in an impossible atmosphere before the maintenance guy arrived, and said he fixed it. Well, he didn\u2019t. And we had to wait another 1.5 hours before we were moved to another room. I spoke with the front desk\u2019s manager, who apologize, but didn\u2019t do much more. The next day, on our way to the terminal we called for baggage assistance. I specifically check the night before if I should call 30 minutes before. No they said. 5 minutes would be enough\u2026 Mistake! We had to wait in our room for 25 minutes, called 4 times, and eventually, I walked personally to ask them to come. I wouldn\u2019t stay in this hotel again. There are much better choices in the area\n\nReview 21:\nFrom the check-in to the check-out the best SPG-Hotel experience of this West Coast trip. Staff was friendly, efficient and caring. The Bar / Restaurant on the ground floor served up one of the best cheeseburgers I've ever has and trust me, there have been a few! An added extra is of course the balcony with great views of approaching aircraft. Will spend a night there again for sure!\n\nReview 22:\nThis has got to be the worst Westin in the world, from start to finish it was miserable, the staff were horrible and unresponsive and incompetent, the facility is dirty and needs renovation, there is not one nice thing I could say-I was surprised, stay away, vacation ruiner,\n\nReview 23:\nThe location, close to the LAX airport and Interstate 405 made my stay, easy to go anywhere.\n\nReview 24:\nThis hotel is old and stinky. They advertise a \"breathe\" campaign because its now smoke free. However you'd have to rip this place down and rebuild it to rid it of the disgusting ashtray smell in the rooms. Aside from that its close to the airport. If you must layover here then spend as little time as possible in your room. The Daily Grill restaurant attached to the lobby serves a decent burger and brew. If you're an SPG member, this hotel will not qualify for a 'stay' unless you book it through the website or directly with SPG which will cost you 25-50% more than expedia or hotel.com When booking through hotwire, the four-star hotel is almost always this one at about $80.\n\nReview 25:\nThe room was quiet and immaculate. Room service food was delicious, if a little expensive. It was a comfortable and convenient place to stay for my business trip and the bed was heavenly - as promised.\n\nReview 26:\nstayed here one night after an 11 hour flight from New Zealand (and nearly as long through LAX immergration!) The shuttle drivers are extremly helpful and friendly (top marks to them!) check in was efficent and the rooms simple but comfortable and the beds excellent. (As a person with serious back issues this is of utmost importance to me) The rooms were also quiet......no noise from neighbouring rooms and that is such a pleasant change and no aircraft noise to speak of. We dined in the hotel resturant and were pleasantly surprised by that as well as hotel food is not our favorite....the Tuscan Chicken was very good. We are extensive travellers and though not posh it offered a very good nights sleep after a moderately long journey.\n\nReview 27:\nFrom the very beginning of my stay here, the service was excellent. Everyone was very friendly and helpful. I had a slight issue with my room, and the front desk person made immediate amends and moved me to another room (someone had smoked in it!) The new room was clean and the beds were very comfortable -- even the pillows! I was at a conference and they had my conference materials delivered to my table, and then when the conference was over, they helped box them up and ship them out. The restaurant food was very good, and the staff in the restaurant was excellent. Oh, and I must mention the concierge folks; really amazing. Thanks for a great stay, and looking forward to next year's conference!\n\nReview 28:\nI just wanted to give a kudos to Kin at the Westin Lax for his proffessional attitude and pleasant assistance during our stay! Thank you, and with employees like Kin we will always stay at Westin Properties while traveling and will keep reccomending them to others. Thanks again. Crystal and Edmond Baghumian-Halpin\n\nReview 29:\nHotel staff was excellent. Hotel was clean. Food was good. I would stay here again.\n\nReview 30:\nMy recent stay at Westin LAX was most enjoyable. My room was ready exactly the way I requested. Shavonna Cadle greeted us with warmth and hospitality upon arrival. Her memory as to our likes was most appreciated. I look forwad to going back to this property.\n\nReview 31:\nBooked through priceline for $70 a night, The only thing that made my stay great. The front desk was very nice and helpful. When my wife and I checked into the room we noticed that it wasn't even clean. There were shavings and hairs all over the bathroom. The snaks for purchase were not restocked and the bed was half made. We immediately called down and asked for another room. They did not hesitate and rushed a neew key to another room right away. Could have been a mistake, which appears it was. Cannot complain about customer service. The other room was clean but the overall cleanliness and apprearance of the rooms could use some work. But for a night at the hotel it isn't too bad. Shuttles run every 15 min to airport. We actually walked to the Marriot to eat b/c there really wasn't a selection at the Westin. ***Bottom Line: $70 made it worth it. But I would go somewhere else next time.\n\nReview 32:\nchecked in mid evening, efficient staff, room small view terrible, sheets not properly washed, blood stains on a pillow case, room desparately needs a renovation, but they still overcharge with no breakfast or internet, westin glamour sorely needed or make a NAME CHANGE, my starwood card counted for nothing in choosing the rooom, isolated position, overpriced restaurant grill but very nice staff, staff poorly informed re surroundings the mall was a very basic for food options and types of stores, cant say much positive there are enough other options to give this a big miss\n\nReview 33:\nStayed for 3 nights for a long weekend with my wife. Being an airport hotel, we were worried about the noise. It turned out not to be a problem. The room was clean. The decor in the room was modern. Wall paper peeling a bit in a couple places in the bathroom. Bed was comfy. Sheets were clean. Parking costs money, but that seems par for the course in LA. Fitness room has good, new equipment. Great value - we got it as part of a last minute deal site.\n\nReview 34:\nI stayed at the Westin for 4 nights over Thanksgiving weekend. I shared a room with 3 other people and still had plenty of space. Although we had an airport view, the rest of the room was great. The beds were big and comfortable. The television was a decent size, and the desk was large (we saved lots of space by using it). The bathroom was bigger than normal, and we always had clean towels. I only had 2 complaints. The pool was closed during our entire stay due to remodeling, and the gift shop was overpriced, like normal. The location was very convenient to LAX.\n\nReview 35:\nMy husband was traveling back to Iraq after a 30 day R&R and the Westin was close to the LAX with shuttles running every 15 minutes. We had stayed at Westin's before and were in love with their Heavenly Bed, (it is, truly Heavenly) and the quality of the hotel. Before our arrival I received an e-mail from the Westin anticipating our arrival with some helpful information. Much to our surprise we saw that they allowed dogs. We have 2 Labs. We called and spoke to the manager (since our dogs were over the 40 lb. limit) and were told there would be no problem and she would make a note of it on our reservation. When we arrived we were greeted with a very friendly and helpful staff, from the Valet and Bellman to the Check-in Staff. We were all made to feel very Welcome and the dogs were a great hit with the staff and other guests. Our room was spacious with a great view and of course the bed was heavenly. We had great dinner in the Restaurant and ended our evening in the lounge. Our stay was delightful and we will definitely be back.\n\nReview 36:\nmaybe i was expecting a bit more from a Westin but i did not expect the shabby condition of the room. Wet carpet, musty smell, missing tiles in the shower, dirty filthy room glad i used points and not cash. Only saving grace was the bellman who put us in touch with an excellent driver otherwise very poor.\n\nReview 37:\nI stayed at this property before an early flight. I usualy stay at the Marriott but thought I'd give this a try. Big Mistake! While he property is nice. It was clean and the staff was friendly. The doorman was very helpful. My big problem came up when I was in the shower trying to get to my early flight on time. I wash my hair and it feels horrible. I wash it again thinking I had too much hairspray in it. I squueeze on the entire bottle of conditioner trying to make it possible to put my fingers through my hair. It was just getting worse. So I look at the bottles the housekeepr had put on the shelf in the shower - well guess what...It was a bottle of shower gel and a bottle of body lotion!! The products on the vanity were shower gel and lotion also so I know they didn't get mixed up (honest mistake) that was all she had to stock the room. My suggestion - go restock your supply. I barely made my flight with a tangled pony tail and dark sunglasses! Ugh!!! !\n\nReview 38:\nI got this place bidding on Priceline. for $65. I like it the beds are great the location the staff. If you have something to do with the airport it is a great choice.\n\nReview 39:\nI love Westin because the bed, convinient location and maintenance howerver this time I got really surprised with this one. As an example the hallways were not properly maintained and clean. I did my check-in at 3 Pm and when going to my room i saw glasses and bottles in the hallway in from of several doors. I left my stuff in the room and inmediately left tje hotel to attend a business meeting and came back 6 hrs later. I saw exactly the same (glasses, bottles, ice containers all over the place in th hall way. As a frequent Westin guest, this is the 1st time that I see the carpet of the hallways dirty and glasses and bottles everywhere. Dissapointing :(\n\nReview 40:\nOn every business trip to Los Angeles, I have booked my hotel stays here at the Westin LAX on 5400 West Century Blvd. For hotel guests with Platinum SPG status, there is a \"clubhouse\" on the 12th floor, hosted by the beautiful, kind and courteous Mrs. Isabel. She is the perfect hostess, hands down. Front desk manager Shavonna Cadle has gone out of her way to assist me, 24/7. Truly!!!! With a quick email to Shavonna @ the Westin LAX, I have set up my hotel bookings for the next 3 months without a hitch. And there's Roy Lawrence, who has brought a smile to my face at every visit. Roy brings a new and exciting story about the \"music scene\" at every one of my visits when I was fortunate to see him at the front desk; he's a busy man, assisting so many guests, with a genuine smile to show that he cares...and he does. Westin LAX rocks!!! 100%\n\nReview 41:\nSome VERY annoying things: 1. there is a long wait to get in line (I mean like 40 minutes)/. Secondly, our terrace suite was unavailable until 8PM! That was inexcusable, especially as it was just a one night stay. To compensate for the lengthy delay, the Westin gave us a $20 voucher for food at the restaurant, which was also pretty bad! The suite itself was lovely and I enjoyed the terrace overlooking the airport and seeing the planes land and take off. All in all it was mediocre and I know this will sound strange, but across the street they have a La Quinta Inn that is absolutely GREAT! The living room in the suite had many electrical problems such as lights not being functional and no air conditioning or heat. It did not work. I never used the living room and just the tiny bedroom instead. I would definitely save money and stay at the La Quinta (which I promise does not feel like a 3 star) or in the 4 star categories, just go to the Hilton, Renaissance, Sheraton or Radisson. This was the worst of the LAX 4 star hotels.\n\nReview 42:\nStayed 01/27-29/10. Excellent service from hotel and catering staff. Bar service was a little slow--please postpone getting people the free snack mix when there are drinks to pour! Front desk and bell staff exceptionally professional. Good business service center. Extremely comfortable bed and nice amenities. Very quiet. As a frequent traveler, it was the two best nights sleep I've had in a year! Very convenient location for airport conference hotel with free shuttle service. In room WiFi was inconsistent.\n\nReview 43:\nI attended a four-day conference here, from 8AM until 7PM each day, sleeping only one night in the hotel since I live within 1 1/2 hours. The hotel was comfortable and the prices very reasonable, especially considering that it is a stone's throw from the airport. (Note that you LAX isn't pedestrian friendly, take the shuttle.) I really enjoyed the layout of the atrium/dining/bar area. It was a great place to network after the event or hang out with a couple of friends. The food at the Daily Grill ranged from good to excellent and the prices were reasonable. The breakfast buffet was a little pricey, but that's my only complaint. All in all, for a hotel close to a major airport this is a great deal.\n\nReview 44:\nWe used this hotel as a stop over to board our cruise. We found our room to be very clean and confortable. We had a room overlooking LAX landing strip. I really enjoyed watching the planes land. There was a little bit of extra noise, but after a while we didn't really notice it.\n\nReview 45:\nAvoid this hotel. And if you have to stay here, avoid Room No. 953 on the 9th floor. I stayed here for one night with my wife and 2 year old daughter. The room was filthy - it was obvious that the carpet had not been vacuumed after the last occupant , with dirt clumps and food(?) fragments on the floor. Further, the room was in a very badly maintained state. The front door handle seemed partially broken. There were gashes and cracks on the room and bathroom doors, and on the walls. The air-conditioner was barely working making it very difficult to sleep in a warm room. Finally, the soundproofing is terrible and the noise of departing/arriving airplanes is quite loud. It should be noted that the room was on a \"Starwood\" preferred floor. I was thankful that I had a flight connection the following day, and did not have to spend more than one night at this place.\n\nReview 46:\nStayed one night after flight from Australia. Staff excellent and room large but unfortunately it overlooked the airport. Good shuttle to Manhatten beach and its worth a visit and somewhere to eat other than in hotel. Last shuttle back at night is 8.30 so no late partying on the beach.\n\nReview 47:\nI am not sure why everyone disses this place. I needed a convenient, decent place to stay near LAX and The Westin totally fit the bill. Checkin in was fast and friendly, room was nice (although I will say the countertops in the room needed cleaning), very comfy bed. Of course you are going to hear planes landing, you are NEXT TO THE AIRPORT! I would definitely recommend, especially if you can get a sweet Hotwire price.\n\nReview 48:\nI stayed at the Westin at LAX on June 25th 2006, Room 615. I was flying out the next morning to Puerto Vallarta. In the middle of the night I started itching terribly. I could not sleep and finally got up and looked at my legs and midriff in the bathroom. I had bites all over me! I called the front desk and the management came promptly and then called hotel security. We deduced that it must be bed bugs and they took pictures of all the bites. They offered to comp my room service, and that's it! I can't believe that no one from that company has called to extend their apologies, ask questions or offer to credit me my room fee either. To date I was scratching so much that I still have a few marks on my leg above my knee. Stay there at your own risk!\n\nReview 49:\nI didn't have such a great visit here. Prior to arrival I feared that this would be a typical \"popcorn on the ceiling\" type of place. Rather than rely on my platinum status I bumped up our room to an executive level. The room was old and the club room wasn't even open. Judging from the other reviews, some floors or wings must be better than others. Unfortunately my experience didn't live up to my expectations.\n\nReview 50:\nI shoulda known -- staying at an airport-based hotel would have hundreds of planes coming in through the night. And then in the day, the yapping of someone's pet in one of the rooms kept me up when I could have had a daytime siesta. Checking in what a bit of a nighmare as the person was a bit aloof, but checking out was great, Sangheeta was really nice and very helpful. She even inputted my SPG account when I was told that it doesn't matter when I was checking in.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28369, "query_start_index": 28371, "query_end_index": 28371, "truncation_seperator": "... 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{"id": "650492", "pid": "650492", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWent to Blue Bay in April for my 21st birthday, after booking I found this website and become slightly worried as most people seemed not to approve of the hotel. Check in took around 5mins, brilliant. Taken stright to our ocean view room which was lovley. Maids cleaned every day and mini bar restocked every day free of charge. We ordered room service every day and was they was there on time. All resturants were beautiful and the buffets were fab did not stop eating the whole holiday. The beach was not too good but who cares as the pools were lovley !! Make sure you tip the waiters and room service guys as they do a great job and are very friendly. Overall i loved my holiday and would return.\n\nReview 2:\nWe arrived at this resort to relax and spend time for a Wedding. The resort is very clean, the food is good and the beach front is nice although the water has many rocks in it. The pools are good, and you are able to get around the resort by transport (Electric) or walking. We saw plenty of racoons, too. BUT our room was nice but STUNK of smoke... you know the smell you get from stale smoke from previous occupants? I asked the front desk for a different room and we were told that they don't make any distinction between either and that was it. They said they would 'spray' the room (never did) and we had to put up with the STINK for our stay and it caused us headaches and a general distaste from their attitude. We should have stayed elsewhere- they really don't care about the comfort of non-smokers and even suggest that you should go elsewhere! I would like to say that the excellent service from our building's concierge (Daniel and Sergio) made up for it... but it didn't. I would recommend this only to smokers.\n\nReview 3:\nNot the best, but not the worst. Rooms are clean but not luxurious. Food was very good, especially fish. (The Italian Restaurant was my favorite) Meat dishes were predictably poor. We've been to Cancun 7 times and this place rates in the middle of the pack. The major downside for us (we are avid beach people) was that the ocean was not swimable. It is shallow - barely 3 feet deep and only a small area was clear enough to walk in. Most of the ocean was rocky. We walked to the right of this hotel (to Secrets Capri). They have a decent beach. And the mosquitoes! If you walk very fast to the restaurants you should be ok. but don't slow down or stop or they will get you. The hotel is built on swamp land - losts of sitting water = mosquitoes. But even this didn't bother me as much as the ocean. We love the beach and swimming in the ocean. If I had know ahead of time that this hotel doesn't have a usable beach, I would have gone elsewhere. But the price was right and we had a very nice relaxing time anyway.\n\nReview 4:\njust back ... had a great time other then uncharacteristic weather for this time of year... RAIN!! Resort: Immaculate:10 Staff: Freindly, Accomadating and Knowledable, this is key, the last thing you want is a staff that can't answer your questions or doesn't have a clue.... we get enough of that at home!! : 10 Beach Front: Large Area compared to the resorts around us (went for walk) 8 Ocean: Water was fairly warm.. lots of sea weed, very little sand before you hit rocks..bring water shoes: 5 Food: Buffets were A1: 10 Alacart : good 7 Room: Spotless comfortable: 8 Pools: Nice... no swim up bar which in my opinion isn't bad thing if yu know what I mean: 8 Yea it's a big resort but I'd rather walk than have to wait than pile into an elevator. After day one you get your bearings and with all the food the walk is nice. Lots to do around the resort... tours etc. I would recomend this resort to friends and famiy.\n\nReview 5:\nWe stayed at BBGE from March 1, 2010 to March 7, 2010. We got the room from our RCI timeshare. In Addition we had to pay over $1000 USD for an all inclusive fee. The Alcohol was BOTTOM shelf and there is only one kind of beer and it is on tap. The food was almost ALWAYS cold. Our room had to be fumigated several times for ant infestation. The beach was murky and the sand in the water was muddy and slimy. In the morning you were waken up by loud shrieking birds. There is allot of \"mangroves\" on the property which gives the resort a TERRIBLE smell like a full septic tank that has taken over your backyard. They are very stingy with towels you are only allowed 1 at a time. if you loose it you have to pay $30 USD. They lost power several times which resulted in us getting stuck in an elevator. All in all the resort was very mediocre and if you are looking for a romantic luxurious getaway pick somewhere else! !\n\nReview 6:\nWe just returned from a week in April at this hotel. The Hotel itself is pretty with nice rooms and a beautiful pool.That's where the good part ends. There is no beach at all.There are black weeds and murky water.You can cut your feet on the numerous rocks. The hotel sprays the grounds every night with pesticide,goodness knows what we breathed in! And to top it off the city of Playa Del Carmen burns their garbage at night.This hotel is down wind from the dump.The smoke and smells are unbearable.Who knows what carcinogins we inhaled.When you ask the hotel staff what the smell is they make like they don't understand.Finally an honest person said the truth.\n\nReview 7:\nStayed in November '07 & hapened to go back in April '08(after one night at the Viva Azteca). We were relieved and happy to return to this great resort. Rooms are very nice and spotless. At least 8 restaurants, and even the main buffet at night is very nice. Breakfast and lunch near the beach was always great. Staff are super friendly and a decent tip will go a long way. The pools are fantastic, beach has been re-developed with lots of space. I would go back to this resort anytime, and highly recommend it.\n\nReview 8:\nMy wife and I stayed for 2 weeks from Jan 26-Feb 09/08. The accomadation was good and so was the food. The problem was the lack of personell to handle the guests. The hotel has expanded since Christmas from about 300 rooms to 900 rooms. The existing staff can't handle the load. The result is lineups and numerous system problems. they haven't got it together. Tables aren't set at the buffet and when you book to go to one of the specialty restaurants its hard to get a table before 9:30. we gave up and just tried our luck getting in at 8:30. The beach has vegetation on the shore and therefore noone used the ocean for swimming at the resort. finally I will mention that the resort is huge and golf carts are available to pick you up and transport you to the various activities and buffet. The pool at the ocean front is as big as I ever seen but it was hard to get a chair. This is not a 5 star resort at this time.\n\nReview 9:\nWe had a great stay. The rooms were large and there is a great shower. We stayed last year & purchased a package. The hotel met all of our expectations. The service was great, from when we arrived and met Patty, to our beach concierge Alex & Georgio, to the excellent waiters and food. If the pool would have been warmer, it would have been a perfect trip. We can't wait to return in February.\n\nReview 10:\nTime of travel Dec 21 to Dec 27 .2007 ..Place was nice ,rooms very nice ,,very quiet ,,Ocean ,,,no blue clear water ,,only brown ...Service ,,terrible ,,,especialy during breakfest and lunch ..Sorry but will never go back ...during the hollidays ,,every thing was NOT a 5 star hotel ,,,dirty plates ,glasses ,,tables ,,You have to wait for service Very Long Time ....Ok Very nice Pools ,,,and only one fully open bar ...low in alcohol in drinks .....Nice weather ....\n\nReview 11:\nExcellent service, I do not believe you can get better. All-Inclusive resort, the food was very good, even the buffett which in all-Inclusives can be questionable. Pool/Beach area was close to our room which was supposed to be ocean view, wasn't, but spoke to the front desk and we moved rooms the next day. No hassle, no concerns, they were very much wanting to make our trip the best it could be. Of course the water on the River Maya isn't that crystal clear as they have seaweed beds near, but the beach it's self was beautiful. We walked the beach looking at other resorts, BlueBay was heads above any we saw. Would have gotten 5 stars from me in all areas except for the water and the do start early cleaning rooms and you can hear the carts up and down the hall. Don't let those minor things stop you from going there. Book it Dano.\n\nReview 12:\nWhen we got there it was great, yes the reception area wasn't air conditioned but it was opened and a cooling breeze was blowing through within minutes we were on our way to the room which was nice, clean and comfortable, everyone of the staff was friendly and helpful. The food at the restaurants was great, the pool was good also. The few problems that we had was the beach area had a lot of seaweed and unclear water, the photographer was great but the cost of the pictures was a little high.\n\nReview 13:\nWe enjoyed our stay despite the rainy, chilly weather. The facilities, landscaping and beach were beautiful. All the staff was friendly...especially Jesus at the restaurant for breakfast and lunch. He took great care of us - thanks Choocho!! !\n\nReview 14:\nFour star resort....pool area is lovely...the water is not very clean...no fault of the resort as they cleaned the beach daily. Lots of seaweed. Buffet outdid the a la carte restaurants. Swing bar and wait staff there excellent\n\nReview 15:\nBe aware of this place!!! You will get what you pay for. The beach is absolutly garbage. The water isn't even blue or clear. It is a muddy brown. The bottom is all full of roots and rocks. You go up the coast 5 min and see what the real Riviera Maya water is supposed to look like. Having no swim up bar by the pool is ridiculous. That is like a main staple of a carribean resort. The rooms are really cheap. The food is just OK. The drinks are weak and poorly made. The worst we've had down here. No attention to detail. It is a very large and spread out resort. Difficult to navigate and there is quit a hike from the pool area back to the buffet and resturants. The staff was friendly and attentive.\n\nReview 16:\nWent to Blue Bay for a 50th Anniversary, went with 14 others. The favorite for food was the French Restaurant, yes, french food in Mexico. A fantastic surprise! Mini Fridge in the room, with water, soda and beer, love it! Great Staff, high energy(front desk a little stiff but I guess after checking in guest, after guest, after guest, after guest I might not be so much fun too). Huge resort and normally I like a smaller one but with all our different family members and friends the largeness was welcome :) Our family stayed in all different rooms, ocean view, suites, regular garden views, and everyone had a great experience and no one was treated better/worse than any one else. Death to the rolley cart in the morning, kaclump kaclump kaclump 8am or earlier!! Get air filled wheels. Not welcome with a 24 hour Sports Bar! Also 2 keys for everyone, viva la keys, not just for those forced to sleep by the pool cause their wife won't wake up and let them in!! 'Senior you cannot sleep here!!!' Definitely would go back! Highly recomend the frozen bailey's!\n\nReview 17:\nWe just got back this morning from BBGE, and we had a brilliant time! Jose in the kids club really made sure the kids had a blast, the rooms were amazing, the beds were the best we have ever had in Mexico (this was our 6th trip) Yes you have to walk, so....you need to walk off all the food and drinks! The BBC cocktail at the swing bar was amazing. I had no trouble with noise at all.....but I was at the beach by 7:00 am every day, so may have missed it. Oh, and the shower......AWESOME! Yep, every once in a while when you were walking past some standing water it smelled....so guess what? We just kept walking and voila....no more stink! Honestly, people do find the oddest things to moan about. Yeah, the beach had a bit of seaweed-y stuff in it, the beach was perfect it you walked 1 minute to the right! We did not have one time share person approach us, nor did we have any issues with the staff. Everyone was super friendly and accommodating. I would not hesitate to recommend this hotel to anyone.\n\nReview 18:\nWe also went on a square deal. We will never take that chance again. My husband and I have been to the Cancun/Riviera Maya area several times and I can tell you that this resort is NOT, I repeat, NOT a 5 Apple resort. We have stayed at 3 Apple's that are better than this one. The beach is God awful, if you are expecting to see beautiful clear blue water you are in for a surprise. The resort is on what \"they\" call a Man Grove. This Man Grove leaves crap on the beach and the water looks like mud. The service sucks... The first restaurant we tried we sat there for over an hour and never got waited on, we walked out and went to the buffet. The second time we tried a different restaurant. Our reservations were at 7:45 by the time we waited, complained and finally got waited on we were done at 10:00. You will always wait in long lines for everything. I would not recommend this resort for my dog. I advise anyone who is planning on going here to change your plans and go somewhere else...\n\nReview 19:\nI really felt like receiving a vip treatment. Everybody in my group loved it and was making good comments about all of the small things that we actually do notice and that make such a huge impact. The primary purpose of my staying in here was to study and think about my business. Maybe becaus I'm focused on those things, I couldn't avoid noticing all the caring that their people devote to maintain this hotel, and how happy they are in doing so. All of them look at you in the eyes and say \"hola\". They work together to remove the ashes from the trashes, and print the logo of the hotel in the sand. They are all extremely attentive; instead of pointing the places, they stop what they are doing and bring you there. The room service was perfect. The crew is friendly and fun. The food was excellent, and the Mayan Coffee extraordinary. I'm really impressed with the management systems they use to make it all work in such a perfect harmony.\n\nReview 20:\nHow many adjectives for awful are there? Ive travelled extensively in mexico (12+ and this is 8th trip to the Mayan for my friend) and this place is barely tolerable. 14 nights and NO hot water for 12 of them. No one cared, staff treat you horribly and pretend to not speak english when trying to resolve problems. Tour staff were no better. We moved rooms 4 times in the first 3 days and still no resolve to the issues, patio door was broken, sink in the bathroom was cracked and leaked, pools not full of water and garbage floating in them. Signs at the front desk saying they are the #1 resort in the Mayan. Where did they buy the sign? The happiest day was the day to leave! DO NOT STAY!!!! 2 out of a group of 6 came down with a horrendous flu turned into pneumonia for over two weeks!!!!!! Nolitours was no assistance and when contacting our travel agent in Canada, the hotel refused to speak to her. Overall, the worst vacation, worst resort and would not recommend anyone to travel here!\n\nReview 21:\nLoved the place, very friendly & smiling staff. Beach wasn't great, but we knew that going in. Outside excursions were quite pricey, got great advice to book a dolphin swim out of Playa Del Carmen than thru hotel, saved about $100+. There are lots of tour groups around the town to choose from. Trinkets/souvenirs better priced @ Playa as well.\n\nReview 22:\nFirstand last time at this hotel and will not return. Very disappointed to see that we were not able to bathe in the ocean. Must walk along the beach for at least 15mins before water starts to clear. Rooms are spacious and well appointed, however,should you get a room in the new section it is 8 mins walk to the pool/beach. For a hotel that has 947 rooms, only about 25 palapas(beach umbrella) and a few cabans(which do not really provide shade), one must get up really early to reserve their chairs. Night entertainment not worth the bother. I would have liked to see more Mexican talent and less American theme nights. Food was good and so is the staff. Men should bring long pants and shoes for evening dinner (even for the buffet restaurant). All in all not very impressed with this resort and location.\n\nReview 23:\nTerrible!!!! Don't even think of going there. Constructions everywhere; waiters hardly speak English and are very, very slow; the landscaping looks like a mud with some bushes and smells at night (\"natural habitat preserved\") \u2013 awful. There was a possibility to rent a catamaran, however out of three, two were broken. Wasps are everywhere where the food and drinks are. Plenty of Mosquitoes bite you at night. The worst vacation ever.\n\nReview 24:\nFirst Prepare yourself for very long walk,to do whatever you want to do! Rooms are the pit! If you like to hear the guy next door having a p.... Or talk over the phone,taking a shower . etc People in the hallways were like in your ownrooms! The bathroom was discusting,and fighting with moskitos everyday in the rooms! Food is not that great unless it is in the Restaurant a la Carte. Staff,some are nice,but a lot of them have longface. Pool,If you can that a pool,about 30 inches deep if lucky! The beach ,well the sand is nice,but the ocean is terrible,durty,with lot of corails A few sleepless nights,because people banging those woden doors of the rooms,screaming in the hallways,etc etc. I would never ever go back there. Mariano\n\nReview 25:\nThe staff are amazing in friendlyness and service,I recomend this place to anyone.Paradise in Mexico Thank You,we will be back.\n\nReview 26:\nThe resort is beautiful and has an abundant amount of staff. However, inefficiency reigns. The all-inclusive plan sounded great. Having to daily, fight for a reservation at one of the nearly empty restuarants was tideous. The food was good, but the seemed to be a push towards the buffet or the nightly themed dinner \"SHOW\". Many items on the menu, but often\"sold out\". Some nights we had to wait for a menu . . . It wasn't uncommon to run out of hot water, while showering. The room's floors was washed down daily; yet the sheets were never changed. Yes, there was a different towel designed \"animal\" everyday on the bed. But the towel used to create the animal, also showed up as a clean towel: COMPLETE WITH \"ANIMAL\" EYES. Heaven only knows where it came from!!??? Great location, awesome pools, bar staff and servers are awesome. The rest of this operation needs management!! DO NOT UNDER ANY CIRCUMSTANCES GO TO THE PRESENTATION. A total waste of time in TIME SHARE HELL!!! We will definitely stay at another resort next year.\n\nReview 27:\nWe stayed for a week in early August. As expected the weather was a little hot, but otherwise our experience was great. Angelica had our transportation arranged and booked reservations for dinner our first 2 nights in advance so we didn't have to scramble when we arrived. The staff was very attentive, the food was good (lot's of restaurant choices) and there was a lot of activities right on the grounds (scuba, parasailing). The pool and beach were great and very clean. We traveled with our 11yr old twins and they had a fantastic time. Our room was a 1BR with a pullout couch. I recommend asking for a rollaway bed if more than one child is staying. We also had a personal concierge (Cecilia) and building concierge (Ana) who took great care of anything we needed during the week. Our bartenders (Elmer & Allejandro) we very kind to us and our girls. Finally, our girls are kind of animal lovers and there was a nice assortment of iguanas, crabs and leemers (there is another name but I forget) on the grounds. We liked this place so much we joined the vacation club (Circle one).\n\nReview 28:\nThis reservation was made with a Travel Agent in November 2007 using the Sabre Reservation System. When I arrived at the hotel with my 2 and 4 year old children the hotel refused to honor my reservation. They made no effort to try and accommodate myself or my family. Our reservation was for a Junior Suite and all they would give us is a room with 2 twin beds. More than the fact they would not honor my reservation, they were rude and could have cared less about myself or my family. If you value your vacation time, DO NOT stay at this property.\n\nReview 29:\nYou are paying a premium price for a \"5 Star\" hotel. Good luck getting any of ther services you payed for. A group of about 30 of us went to BBGE. Our \"24 Hour Room Service\" literally took 24 hours for it to arrive (if it arrived at all). Cleaning staff would clean our rooms once every 3 days. We were all salvaging bottled water from our \"continuously re-stocked mini-bar\" like it was contraband. The restaurants are unorganized and dirty. The serving staff told us there was a \"charge\" for ordering wine at restaurants (isn't this an all inclusive resort?). If you like crappy beaches, rude tip-mongering servers and the unescapable smell of rotten eggs, go ahead and book the BBGE. Take my advice- save your money and go to Hawaii instead\n\nReview 30:\nI am looking at resorts to stay at in April and always laugh when I read reviews. My husband and I travel for business and pleasure. It's Mexico not NYC. You get to walk on the beach, bask in the sunshine, eat familiar and different foods, and drink good drinks. RELAX. So what if the internet isn't as fast or has a hiccup occasionally? You are on vacation, chill out. The rooms at Bluebay were spacious and the staff was great. Our first room was noisy and the slider didn't work well. We talked to the front desk and were moved to a much quieter, nicer room. The ala carte restaurants offered variety and you could visit them as often as you wish. There is a pool with activities and louder music or the quieter pool further from the ocean. There is a train if you are unable or unwilling to wlak. There were a few things (a smell by a bridge you can cross)in the mangrove area. If if bothers you take the train or go the other way. Overall, it was a great trip for a wonderful value.\n\nReview 31:\nWe stayed at the BBGE from Jan 5th to Jan 12th 2008. This is no way a 5 star resort but a solid 3 maybe pushing 3 and a half stars. Rooms - Excellent very comfy and large had a beautiful view of pool and beach. We were in the Tulum bldg on the 3rd floor. Service- Very poor and staff try their very best but there are not enough of them and many of them dont speak english. Food - Average at best , the Italian a la carte is the best restuarant at the resort by far great food and exceptional service. Pool - Way too cold and they need to heat it. There are not enough chairs by poolside. I would usually pay about a 40 peso tip for a boy to bring chairs from beach every day. In a nutshell i would not recommend this hotel or resort to a friend and would not go back ever. Finally - Alex and his group of Animation team are great and very friendly and try theior best to make the evenings entertaining.\n\nReview 32:\nWe had read the reviews on this hotel over the lasy 6 motnhs as we had booked a holiday at the Blue Bay late 06. We were getting a bit worried so called out tour operator, to get some reassurance about the building work. they emailed us saying everything was ok. We arived on the 19th June to find this wasn't true. They are still buiding the resort with some of the work overlooking the pool (otherwise beautiful pool by the way). And the long promised theatre was no further complete than when we saw other trip advisor members photos early in the year. There was only one a la carte restaurant open each evening. A few people said it was pretty boring because there wasn't many staying there even though it was high season for visitors from the US and Canada. We were very impressed with the suite. Two large rooms with plenty of wardrobe space, 2 good bathrooms and decent furniture. However, the air conditioning wasn't working and they couldn't fix it so we left the next day! If Blue Bay get their act together this could eventually be a lovely hotel.\n\nReview 33:\nOur group of 7 stayed here in April 2011. We found the service to be very good. All the staff were very polite, helpful and accomodating. We had everything we needed in our nicely appointed and well kept rooms. The buffets were fabulous as were the al a cartes - just make sure to reserve first thing in the morning. There are lots of things to do at this resort - they work really hard to keep you there. We were impressed when the mexican market set up right at the hotel one evening. There is entertainment every night at the sports bar and activities at the big pool most days. It is a beautiful resort and I would recommend it unless you are mobility challenged as there is a fair bit of walking from your room to where ever you need to go.\n\nReview 34:\nJust returned from BBGE. We had a nice relaxing vacation and especially loved the pool. Downside - If you stay near the reception area/main building, you have to walk a LONG way to get to the beach and main pools. However, the walk was worth it. Go early in the morning (7 am) to reserve your chairs or you'll be stuck without your choice of chairs. Specialty restaurants were a big disappointment. Food was mediocre at best. Ate at Mexican, Steak and French restaurants. French restaurant had the most uncomfortable chairs. You can't wait to leave. Non-specialty restaurant, buffet, was good to excellent. Rooms were very nice, clean and roomy. Service was acceptable. Be sure to make use of the bottled water, even to brush your teeth and rinse your toothbursh.\n\nReview 35:\nThe hotel is spread over a large piece of property but it didn't bother us, there were plenty of golf carts offering rides if you wanted or needed them. The food was excellent, especially the French restaurant, the staff outstanding, and drinks, good and plentiful. A couple of little gripes, but nothing worth mentioning here. All in all a great hotel who's objective seems to be to make sure everyone has fun.\n\nReview 36:\nMy and my husband went to Cancun ( which was a blast!) and then decided to go to Playa del carmen for our last days of our honeymoon. When we arrived to this hotel we were greeted as if they dint want us to be there. The only good thing about this hotel are the rooms. It was always clean and organized. But everything else was just disappointing....the beach is gross!! its not pretty... and its BROWN!!! not anything like the beaches in Cancun. Another thing is that.... when we went to the pool there were women with their tops off!!!!... who the hell wants to see that on their honeymoon!!! GROSS!!! lastly, the people at the bar don't even know how to prepare drinks... they didn't taste very good... Altogether... this hotel is not a great one... its toooo big and its soooo boring!!! 3 nights there were more then enough! STAYYY AWAY!!!! THERE ARE WAY BETTER HOTELS IN CANCUN OR ANOTHER PART OF PLAYA DEL CARMEN!! !\n\nReview 37:\nI wouldn't go back, but if you're looking for a bargain it might work for you ... Pros: The servers were great (a couple $s in tips go a looooong way) The spa was very nice The beach party and the disco were fun The food was edible (not the best/not the worst) Cons: The rooms/buildings were a little dingy and outdated (bathroom was pretty gross) The property is large = lots of walking The mosquitos were out of control!!! (Had the room sprayed daily and still had to sleep \"tent style\" under a sheet to keep from being eaten alive)\n\nReview 38:\nWe just returned from the Blue Bay Grand last week. We read a lot of comments on line AFTER we booked the trip. We normally stay at a Dreams Resort which we prefer but since we were taking the kids (well ages 25-35) with us we decided to try elsewhere. The food was minimal at best, dinner reservations were a bit hard to get even booking ahead of time. Staff was wonderful, pool was very clean but closed at 7:00 pm. every night, rooms were not too small but NOT AT ALL like they are pictured on line. Hotel and rooms are not impressive as one of the rooms (we had 3) had black mold. When asked to come clean with bleach they did so immediately and it came off. Why did it take someone calling???? hello? Would not go back for the money they charge to stay there, would spend the extra and stay at a Dreams Resort.\n\nReview 39:\nIf you're someone who doesn't like to sleep than this hotel is for you! The rooms are incredibly loud at all hours. You can hear EVERYTHING that is going on outside of your room. The food at the restaurants is not that great either. The sushi is hard as rocks, the steaks and seafood is often overcooked, bland, and tough. Also, be prepared to sweat to death when you attend the seafood restaurant as they require pants and there is no air conditioning. It's quite pretentious.\n\nReview 40:\nA group of 6 traveled April 7-15 staying at the BBGE and had a wonderful vacation. The resort is very large very well maintained. We had beautiful weather,sunshine not a cloud in the sky and spent our days at the beach. True,to the left the beach front is not great but not a big deal at all, as 2mins to the left the beach and water were great! The food, well, all I can say ,if you don't enjoy the food at this resort then probably you should stay home. We dined at all of the restaurants and not one person found a single complaint! The people who work at the Bluebay can't don enough for their guests. I love Mexico and can't wait to return!!!!!! !\n\nReview 41:\nJust returned from 2 weeks at hotel. Great weather. Rooms cleaned daily and were very comfortable.The food is excellant especially the French A la Carte. There was lots of choice. The pools are safe and clean. Used the water sports a lot , scuba and sailing the staff again were very patient. Local: Peuro Morelos is a quaint fishing village. Make sure you do a Cenote the under water river caves. Playe De Carmen is hard work but worth a visit. Car hire is quite pricey about $70 per day.I went with my husband but it would be great for a family aswell. Spa is awesome..\n\nReview 42:\nOur son was married in Playa del Carmen and we had 80 friends and relatives who attended and stayed in a variety of resorts in the area. We had 20 people in our group at the BlueBay and were so disappointed that we wanted to be sure that others who are spending hard earned money, have the opportunity to make an educated decision. Floors and walls are cracked and have crevises for bugs; open hallways allow animals who are native to the area, to deficate anywhere they roam; room air-condiitioning systems are antiquated adn have a terrible moldy smell which did not disipate; due to the animal population you could not leave the sliding doors open or the animals would come into the rooms looking for food.\n\nReview 43:\nMy husband and I choose a last minute deal to Blue Bay Jan 18-23-2012 and were pleasantly surprised. Had not been to Mexico in a few years (thanks to all the bad news about it being unsafe). Blue Bay was a very clean, friendly resort with a beach better than the two resorts on either side. The food was very good in the buffet and the French and Mexican restaurants. The swing bar was great and the all inclusive drinks FUN. Playa del Carmen is a short (15 minutes) shuttle ride and should not be missed. Loved the grilled pescado at Yan Ten on the beach at 2nd ave. The time share people at the resort are not as annoying as in the Dominican Republic last year also I got pretty sick in the DR not this time in Mexico.\n\nReview 44:\nMe and my wife just returned from a week trip at the Blue Bay and we absolutely loved it. The food was great, the service was very good and the weather was perfect. We have been to Punta Cana but this trip topped that. The only thing that I was disappointed in was the ocean, the water was a little bit dirty in front of the resort, but a 1/2 walk down the beach and the water was very nice. I was a liitle worried about some of the reviews that I had read on this resort before we left but we were very pleased with our vacation, I would definately recomend it.\n\nReview 45:\nPros - large rooms. Good food! The lunch and breakfast were fantastic at the casual dining. The other restaurants are hit or miss. Wine included (yum!) Upscale open bar. The grounds are very nice! Ocean water is great. Pools large. Cons - We upgraded to \"ocean view\". If you walked out on our balcony, shimmied across the side of the building, and cocked your head to the right....you might see the tip of the water. Seriously not okay. Could have had better poolside dining. Can't go into the restaurant with any sort of wetness/dampness It is a very very large resort....be prepared to walk FAR to the restaurants. They do have trollys...but who always wants to wait for one? !\n\nReview 46:\nAs two Canadians coming to Mexico for the first time, everyone made us feel every welcome. I could not believe how beautiful the resort was, and how clean the resort was kept all the time, it was very nice to come back to your room and have it tidy, the service was amazing! And the food was so good. The shows at night were fun to watch, we will definitely will be back to Blue Bay Grand Esmeralda we had such an amazing time! thank you very much Arlene Walstra and Garry Heilman\n\nReview 47:\nIf you are looking for a basic all inclusive that is the best bang for your buck to get some sun I would recommend it. The rooms are very basic and it is a huge complex. that requires a walk for anything Our biggest issue was that staff stole items out of our room twice! We complained and it was clearly common and an inside job among the employees. It was a joke! We used the safe but anything else of value was stolen while we were at dinner.\n\nReview 48:\nWe just got back from BBGE and we loved it. The hotel has its ups and downs, but in general is a very nice place to stay. Good things about BBGE: safe and quiet, cleanliness in general, tasty food (\u00e0 la carte and buffet), great rooms, distance from Playadel Carmen (15m by car) and concierge and lobby staff very helpful. Bad things about BBGE: beach almost inexistent and rocky, restaurant staff a little absent.\n\nReview 49:\nOur stay was perfect. The only downside was that the water was a bit rough while we were there, so the beach was not all that perfect. But other than that, it was awesome. I would go back in a heartbeat! The Kids Club (especially Jose and Carlos) were amazing. My 4-year-old wanted to stay there all day. They kept her busy and entertained and made her trip fantastic. We had some minor issues with our room, alarm was broken and AC was not working. I requested they be fixed and both were fixed within hours (maybe sooner, but I was busy enjoying the grounds and did not get back to the room for a few hours). The food was fantastic and we never had a problem getting reservations at the restaurant we wanted. The grounds were beautiful and all the staff was super friendly. I STRONGLY recommend this resort, especially if you have children!\n\nReview 50:\nThe hotel rooms were great, very clean always! They had a problem with keeping the fridge stocked with water and beer. If you told them you didnt receive it that day they made you feel that you were lying. One thing for sure is someone is stealing out of the safe's. We had money stolen the second day and so did our friends in the room next to us. Our safe was found open and we know we closed it. It happened to the other 5 couples that were there but not everyone had money stolen. It appears they take a small amount to try to make it unnoticeable. The hotel did nothing about it! The water was very stirred up and couldnt go in for one week but the pools were very good. The food was great and no complaints at all. 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{"id": "2514671", "pid": "2514671", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nSpent four nights at New York Helmsly with my family (me, wife and two adult kids). Wanted a good accommodation for the four of us and got the impression that I would get that at Helmsly from booking.com. However the one room for the four of us was very small with only two small beds (smaller than queens). 495 per night was far over rated for what we got. I were rudlyl treated by the management when I explained that something must be wrong and asked for assistance. Due to congress allmost all hotels in New York were full, so we had to stay in the small room.\n\nReview 2:\nI am a Platinum member with Starwood, have been for 7 years and so when I reserve a room for early arrival (12 Noon) and arrive at 1 pm, I don't expect to be told after waiting some time to check in that \"well, we might have a room for you at 3 pm\". \"Oh, you're a Platinum and you stayed more than 75 nights with us - that's very nice\". The smart thing to do would have been to call up Starwood and switch to another property but I didn't do that. All night the fire alarm was going off - \"this is a test. Please ignore\". There was no fitness center -not yet, no restaurant, no bar. The elevators are slow but not as slow as the internet which had trouble downloading even the smallest files. This hotel is in a good location near Grand Central. And it is in a building which could one day have very nice rooms. But it needs new staff and a lot of renovation and this will take some time. In the meantime, this is a hotel you need to avoid.\n\nReview 3:\nThis hotel cost \u20ac1300 for 6 nights, the staff weren't friendly/helpful, the rooms were bog standard no tea/coffee facilities in the room, the bathroom was tiny and outdated. Do not use the phone in the room, i used the phone for 5 mins every day as I lost my mobile and when we were checking out they had taken $470 off the credit card used to make the booking and just handed us the receipt we tried to dispute it but \"their rates are their rates\"!!!! !\n\nReview 4:\nDid not like: scratchy robes, towels and polyester sheets. Dated, ugly looking printed bed spreads. Motel grade linen. Liked: spacy rooms, staff is helpful. Overall verdict: ok, bring your own linen.\n\nReview 5:\nOn the whole very good and comfortable.Friendly helpful staff...The room we stayed in was just starting to look a little \"tired\".Were disapointed that there was no coffee/tea making facilities in the room....There is a deli almost next door which serves one of the worst breakfasts I have ever had.There is a super 24hr deli about 5 mins away...Turn left on leaving the hotel then next left then next right and walk just a little way and it is on the corner of the next block.\n\nReview 6:\nThis hotel is new to the spg program. The front desk staff and management do not understand ow the program works. I asked for an upgrade, being spg platinum. The agent and supervior lied and said none was available. When I asked for the MOD to tell him that I intended to leave, an upgrade miraculously becomes available. The hotel is slatedbfor substantial renovation. The only good thing about this property is the location. I am glad to be checking out today!\n\nReview 7:\nThis property is being converted to a Westin shortly -- let's hope they invest a substantial amount before doing so. Summary: avoid this hotel, there are certainly better values in New York. Yes, they are renovating the property, but they clearly have substantial work to do. I wouldn't think of staying here until June 2012 at the earliest, and even then I would have to see favorable TripAdvisor reviews before returning. Pros * Location, if you are coming to/from Grand Central. It is a few blocks away. Not the ideal neighborhood in New York, but very convenient. * My experience with the front desk staff was excellent, save for the fact they couldn't address the heat issue. Cons * The rooms, even the renovated rooms, are in generally poor condition. The tubs are cracked and the vanities and counter tops are well worn and a bit grimy around the edges. * The heat. Our room was 80 degrees in December, and no combination of turning cooling/heat on or off or opening the windows helped. * The window was stuck open. It couldn't be closed at all. This is VERY noisy. * The beds seemed a bit hard.\n\nReview 8:\nWe chose the New York Helmsley after reading some reviews here at Tripadvisor. The combination of location (very close to Grand Central Station) and the smooth possibility of the Airport Express bus from Newark stopping almost just outside the door, made the choice easy. They were very friendly in the reception and we felt very welcome. They also managed to grant us our wish of getting a room high up in the building. The room was spacious and in good standard. Not top modern, but good. The beds were comfortable and the bathroom was fresh. When going back to New York, I will probably stay there again!\n\nReview 9:\nWe (2 adults, 2 kids) stayed here the night after Thanksgiving. A nice hotel, friendly staff. Our room had 2 double beds and was a decent size room by NYC standards. I'd stay here again and would also recommend it.\n\nReview 10:\nThis was our fourth trip to New York, and probably the most enjoyable because of our hotel selection. The location of the hotel was amazing. The service and staff were the friendliest of any travels we've had in AND outside of New York!! I used the fitness centre which was clean and stocked with water & towels. The hotel lobby is currently being renovated, but who cares, you don't sleep in the lobby....you sleep in your room!!! and the check in services on the third floor were FAST!! !\n\nReview 11:\nStayed in this hotel in the run up to Christmas with my husband and another couple. The hotel is in a perfect location for exploring the city just a stones throw from Grand Central Station. The rooms were emmaculate, well furnished and always cleaned to the highest standard. Only negative would be the grumpy old man on the concierge desk, the two ladies we spoke to there were always very helpful and efficient but the man was less than helpful and a little rude at times. Would highly recommend staying at this hotel.\n\nReview 12:\nMarch 22/08 - we are currently staying at this hotel and it's one of the worst I've stayed at. Poorly appointed, no coffee maker as prev mentioned, only mirror in bathroom -irritating with 3 women in a room, room is stifling hot. Bathtub drain plugged, fixed but still slow and disgusting, towels were not replaced first day. TV remote did not work, very few plugs in room -difficult to recharge cameras etc. I generally don't complain too much but this has been a huge disappointment to my group and we would not stay here again. We were originally booked in another hotel but they overbooked and Expedia changed us the day before our trip so not a lot of choice.\n\nReview 13:\nHaving stayed in New York a number of times I have known only too well how terrible hotels can be, and so I was very pleasantly surprised to find that the Helmsley was a great place to stay. We stayed for 7 seven nights but by the second we already knew a number of the staff by name and I was greeted personally each time I entered the lobby. The room was a good size, especially by NY standards. There were three of us staying in a room with two queen size beds and while none of us packed lightly there was still enough room for us and our considerable luggage. I know that a number of people have written about the very slow lifts, and while I agree, I think that if you're in New York and lifts are enough to mar your trip, you're really not making the most of your stay. All in all I would reccomend this hotel and will stay again on my next trip.. especially if I can get the same great deal I got through Escape Travel here in Aus! !\n\nReview 14:\nI researched the New York Helmsley for a while before deciding to book the hotel. There were some mixed reviews about the Hotel. A group of us just returned from a trip to NYC on Mon. Aug. 14th. Our visit and stay shattered all stereotypes about NYC and the hotel. The Bellman was very helpful and provided tips on where to eat and get good deals. The renovated rooms were very clean and smelled clean. The room included a flatscreen tv along with free internet; including using your own laptop to connect to the Hotels Internet. From the moment we arrived until we departed, everyone was very nice and polite. The hotel employees were not overzelous about making it known that they are supposed to be tipped. I will definitely stay at the New York Helmsley for my next trip to NYC! Be sure to request a renovated room from the hotel directly after you initially book.\n\nReview 15:\nmy husband and i recently stayed 2 nights here and had gotten a great rate through their bidding service [$160+tax/night]. our first room had some issues with the tv and within 15 minutes of placing a call, a service man was knocking on the door. unfortunately, he couldn't get the problem fixed and on our 2nd call, the woman kindly asked if we would like to switch rooms and had a bellman meet us to switch us keys. it was such an easy, painless, QUICK process! i'll be honest, our first room was on the 25th floor staring at an office building across the street and the street noise was a little noticeable but our 2nd room was on the 40th floor and had an AMAZING view of the city and the empire state building! so, if you're going, just request a room on a higher floor. :) the hotel is clean, the staff is wonderful and helpful and the location is unbeatable! a few blocks from times square and grand central station practically across the street. LOVED IT! [the FREE internet was a HUGE plus as well!]\n\nReview 16:\nGood sized rooms for NY, very pleasant staff, especially those on the breakfast buffet. Overall very happy with NY Helmsley, and very reasonably priced.\n\nReview 17:\nThe staff at the hotel were some of the rudest and unhelpful I have come across. The heating had been switched off for the summer - rooms were freezing - told too bad by the staff on reception. Fire alarms at 8.30am - just testing - not a real fire alarm test - could this not have been done later. Bell staff rude and unhelpful. Bar staff great.\n\nReview 18:\nMy friends and I booked our trip to New York and really did not have a clue what to expect. The hotel was terrific, comfortable, clean and friendly. A 5 minute walk away from Times Square, 2 minutes from Grand Central Station and an excellent view of the Chrysler Building from our hotel window. This was an excellent experience, made even nicer by the comfort of the New York Helmsley. My only gripe............ On the Saturday night nobody wanted to help us get a taxi. Although we managed to get one ourself in the end. I would reccommend this hotel and when I go back (and I do plan to) I would use it again.\n\nReview 19:\nStayed for 4 nights in august 2008 with my wife and 10 year old son, We had 2 doublebeds, and a fab view, this hotel is perfect for your average tourist, This is my first time back in new york for 20 years and my family has never been. it is 10 min walk from time square and broadway. 2-3 min walk from central station and 30 secs - 1 min from the cryslar building. very clean and staff very helpfull. we found the security very reassuring as my wife was a little nervous with \" The big city \" . A+ all round.\n\nReview 20:\nStayed here for a week, great location. There is a chinese woman who works behind the reception who is as miserable as sin, she is very rude but that never fazed me a bit. The rooms are VERY tired, if fact they are upgrading rooms at the moment, I should know because for 5 days we heard work being carried out directly above us on the 33rd floor. We complained to management and were told it was a leek, some leek, we took a look and the whole floor is being refurbed. I complained in writing to the manager and we were given a comp breakfast and they reduced our bill for one night! !, after all their lying that was the best they could do. Watch the bar prices, they are steep, and watch the concierge, they are like hawks, I had to speak to one of them after he was rude to my wife, she got in to a taxi and didnt tip him enough so he slammed the door and nearly caught her foot. Use it if you have to or you can get a good deal but otherwise make sure you get a new room\n\nReview 21:\nThis hotel can not be 4 star... it should be 2 star hotel. The room has not coffe maker even water to drink. No mini bar. Small refrigerator in bathroom(!) is not working. The worst one is that I wasted 20 min on 1st day + 40 min on next day to follow assistant instructions by phone to fix not working WIFI conncention. And finally he gave up to fix it.I recommend to look for another hotel...if you want derseving 4 star hotel.\n\nReview 22:\nstayed 3 nights. Price was ok for NY. The room was large no bed bugs. Ac did not work well we had to keep the air set at 50 just to get the room cooled to 75. The 2 beds in the room were full size. parking was expensive at the hotel $52 per night + tax If you park on 41 st the same lot the hotel uses it is only $35.87 with tax. good location but would probable stay somewhere else next time\n\nReview 23:\nI have stayed herer several times before on business and decided to stay again for our holiday due to mixed reports on Trip Advisor of other hotels. We had a fear of the reported bedbug epidemic in NY, but I e-mailed the hotel beforehand and the General Manager quickly replied putting our mind at ease. A very good sized room with a comfortable king-size bed and chair with footstall. Good TV with all the channels. Nice clean bathroom with bathrobes and a good bath and shower. The bar and restaurant on ground floor were pricey - especially the wine and the 19% service sharge - but we had a really excellent meal. Great location close to Grand Central Terminal, subway & buses. About 15 minute walk to Times Square, Empire State, Macy's & 5th Avenue, however not in the main tourist hubbub, which was good as the windows are not double glazed so some police siren & traffic noise.\n\nReview 24:\nMy husband and I were very dissappointed in this hotel. The website we booked it on gave it a 4 star rating. It was definitely a 3 star hotel. We were comparing it to the Grand Hyatt 1 block away because we stayed there on our last visit. The staff was great, location was great, and it was very clean with a spacious room. But it was so outdated. The bed was extremely hard and uncomfortable with sheets not fitting properly and a very old bedspread. The bathroom wallpaper was starting to come off, and the tub was stained from being old. The water pipes were very loud and bothersome coming from other rooms. This hotel needs to be renovated badly. Also the AC did not work well.\n\nReview 25:\nMy husband and I were at the Helmsley over the weekend. Very disappointing. We were aware that there were some renovated rooms with others not yet refreshed. We were in an older room. Very care-worn. Bed was very uncomfortable as were the linens. No type of spread or throw on the bed; just the white linens. Reminded me of a hospital room, but not as clean. The room was very warm no matter what the thermostat read even though one of the windows was permanently cracked open. As other mentioned, no fridge or mini bar, toiletries seemed recycled from another guest. Valet parking outrageously expensive. Worst we've experienced in NYC, and we have stayed in some really lovely upscale hotels. All in all unimpressive. Sad since it really is a great location.\n\nReview 26:\nWe have just arrived back having stayed in the New York Helmsley for four nights. On arrival we had no problem with an early check in, but we were told our room was on the 10th floor. We told the receptionist that we had rang 3 days earlier and requested a room on the 39th floor, which we wereto by in house reservations was done. The receptionist then told us she had a room available on the 39th floor but we had to pay an extra 50 US dollars per night. (We paid the extra, its not worth it) The receptionist could do with going to finishing school, she had no idea how to treat a customer and was quite rude. As for the Harrys bar, it looks great on the web, its very small and the staff there have two speeds, slow and slower. The hotel is in a great location, we walked everywhere, Central Park, 5th Avenue shopping, time square and broadway. Great Italian restaurant across the street and a lovely Deli next door for breakfast (which had quick and FRIENDLY staff). If you are not spending time in the hotel (just sleeping) go there. Location, Location, Location.\n\nReview 27:\nGood: Helpful by letting me check in on arrival at 9am Comfortable up to date bed & bedding No lines waiting for check-in or check-out Neutral: Small lobby area Location is convenient to subway (most hotels in NY seem to be) Carpet in the room was old and overly worn Bad: Room smelled like moth balls, Room/hallway were very hot even with heater turned off, (luckily weather was nice and one of the windows would open to allow some fresh air). Bathroom was not cleaned properly (Dirty towels left over from previous guest, shower was not cleaned with approximately 6 dark hairs strewn around the shower).\n\nReview 28:\nI was disappointed to read the review from the person who was at the hotel the same day I was. We had the NY times delivered every morning. The ice machine was next door to our room and of course was free. We were there on a business trip and the company picked our hotel. I usually pick a hotel that has an inroom coffee maker - this one did not - and the only inconvenience was going street level to pick up coffee in the morning for us. Room service prices were outrageous. But it was clean, well appointed, very comfortable and had a great location. Walked to the Radio City Music hall and caught the Christmas Spectactular (someone in front of me had an extra ticket and I got in free!) and loved taking in the Grand Central Station right down the street. I can't tell you the cost per satisfaction ratio since the company picked up the tab, but it was a very pleasant experience. When I read reviews like the one before me, I wonder what the expectation of the traveler was and if they are truly ever happy. Enjoy your stay!\n\nReview 29:\nHotel is easy access to Grand Central and shuttle bus to airports. Lobby redecorated but rooms had old furniture and carpet. Most important: scrupulously clean beds, linens, towels, bathroom. Quiet, even facing 42nd Street, and spacious. Front desk personnel very friendly and efficient. Concierge even located a Pittsburgh Steelers bar for us so we could watch the Sunday football game which was not on national TV. Good deal was three night stay for the price of two. All in all it was a perfect choice and would highly recommend.\n\nReview 30:\nRooms were well decorated, spacious for NY standards, clean and had fluffly towels. The bathrooms were nicely done. The deli next door is wonderful with bacon,eggs,homefries and toast for $3.75. However the hotel has no interent access. You can use the business center at $7 for 15 minutes or local phone calls are $1.00 for 3 minutes at .15 for each additional minute. There are no desks in the rooms. If you need to talk in the lobby, seating is very limited. While hotel is two blocks from Grand Central, there are limited restaurants within walking distance (in cold weather anyway) and very little shopping. Be prepared to take cabs. The hotel has free coffee in the lobby in the morning, but again seating is very limited. Don't eat at Harry's Bar as the sandwiches are terrible and way over priced. However if you get a good rate, this is an upscale hotel.\n\nReview 31:\nI don't normally write reviews...actually, truth be told - I never write reviews but I had such an amazing experience at The Helmsley that I had to write about it. My family and I were in the city celebrating an anniversary as well as my daughters first birthday and on learning this, the hotel upgraded us to a one bedroom suite. This was SO helpful for so many reasons but we were really impressed and grateful that they would do this for us. The service was impeccable...check in and check out was a breeze, concierge and front desk were very helpful and friendly. The rooms were huge by new york standards, clean and quiet. Location was great....less than a 5 minute walk away from Grand Central. We couldn't have asked for anything more. We will definitely be staying here the next time we come to the city. Thanks!\n\nReview 32:\nI've heard about a bed bug epidemic in NYC and I don't know how the hensley cleans there sheets but there were no bugs but I developed bad eczema all over following my stay. apart from that, the lack of a real bar and the high price, it's a quality hotel. Especially on expenses ;)\n\nReview 33:\nMy husband and I stayed at the Helmsely during our trip to NYC at the end of July. This was the best experience with a hotel we have ever had. We got a room on the top floor with an unobstructed view of the Empire State Building! The staff was all very nice and helpful. The location is just a couple of blocks from Grand Central right on 42 Street! You can walk to anywhere from here! Harry's Bar was wonderful during their evening cocktail hour! If we ever come back to the beautiful city of New York we will always stay at the Helmsely!\n\nReview 34:\nIt was my first staying in NY. I hope other hotels are better than the NY Helmsley. I choose the hotel because of the reputaion of the Helmsley at central Park which is a leading hotel of the world..... This hotel was expensive and outdated. The Breakfast is a ripp off. The room was old. The heating made noise and didn't work properly. the batroom had it's best time. Matresses were slept through. Location was great.\n\nReview 35:\nThe New York Helmsley is just excellent! It is located very close to Grand Central Station and 10-15 minutes walk from times square. The rooms are huge, spotlessly clean and the beds are massive. The staff on reception are extremely friendly and very helpful. Having to been to New York a few times and stayed in other hotels, I would definitely recommend the New York Helmsley and am looking forward to visiting it again!! Great Value - Great Location - Great Housekeeping - Great Time!\n\nReview 36:\nThe Hemsley was above our expectations! From the moment we stepped out of our cab upon arrival until we checked out. The bell/ valet staff was like no other and went out of their way to tend to our needs. My daughter left an oversized stuffed animal in the room when we checked out. They mailed it Fed Ex to us all the way to Hawaii! I will 100% stay there again! Laura Kapolei,HI\n\nReview 37:\nTravelled with my wife and two friends to New York to see the St Patricks day parade. We found the staff very helpful and pleasant. Our room was on the 26th floor with a view of the empire state building from the bed!! We stayed room only as eating out in New York is great.For the best breakfast tun left as you leave the hotel and walk up to where the small bridge crosses the road at Grand Central Station under this bridge straight across from the station you get the most fantastic breakfast, be early it gets very busy. The hotels location is second to none you have the Empire state, 5th Avenue, Grand Central, Chrysler Building, Times Square etc all within a few minute walk. Ps Do the circle line boat tour to see the statue of liberty and the new york skyline it is fantastic.\n\nReview 38:\nDespite undergoing renovation I was still very impressed with the Helmsley, had a great room with large TV and a view of the Empire State building. Although the renovation meant there was no bar or restaurant, the plans looked excellent and this hotel is sure to be even better after the work is done. The hotel is very close to Grand Central and is walking distance to Times Square. Would highly recommend this hotel to anyone visiting New York\n\nReview 39:\nWe were pleasantly surprised. Stayed on a \"lower\" floor and expected renovations would have been needed, but other than no working ice machines, everything worked fine. Staff not friendly but not rude either. We thought the walk from Penn Station to the hotel, through Bryant Park, past all those shops that sell beads on 6th Ave, past the library, Grand Central Station, Chrysler Building, was great. Eat breakfast at the Central Cafe' underneath the bridge that crosses over to Grand Central Station. Best corned beef hash, potatos I ever had. And my GF said her eggs were the best ever too but I thought an egg was an egg.\n\nReview 40:\nWe have just returned from a family week in New York with our 2 sons aged 11 and 8. Having read some off the reviews about this hotel we were slightly worried prior to travelling. There was no need - the hotel was fantastic - Check in staff were helpful and friendly, greeting both our sons by their first names, and they agreed straight away to our request for a higher floor room than we had originally been allocated. The room was of ample size for the four of us and was immaculately clean - beds were really comfortable and the bathroom more than adequate in size, spotless and with plenty of luxurious white towels. The location is excellent for seeing all the sights. I really cannot recommend this hotel highly enough :)))\n\nReview 41:\nStayed at the hotel over Christmas with my family. The hotel is in a great location, especially if you are coming from the airport by bus. It is just a short walk, two blocks, from Grand Central Station where the airport shuttle stops. Short walk to a number of places of interest. Empire State Building, Time Square. The rooms we had were very nice and suited our needs. Its a pity that the hotel refurbishment is so slow as its been going on now for over six months. Despite that it did not really affect our great break in NY. Had a great deal from Best@Travel UK\n\nReview 42:\nI went to NY with an old friend and having looked at lots of hotels we decided on the NY Helmsley due to the generally good reviews on TripAdvisor. Even so after finding my first long haul flight very difficult, I was nervous about what the hotel would be like when we arrived. I didn't need to worry, it was lovely!! It looked amazing from the outside and inside was just as I had hoped. When we got to the room it was a good size for two people. Huge, fluffy white beds and a spacious bathroom greeted us. There wasn't anything else I could have asked for, all my necessities were catered for. The location was fantastic, we could easily walk to most of the places we wanted to visit and found some good restaurants etc near by. My one tip due to the hotel being so central would be to take ear plugs! I'm the kind of person who can usually sleep any where but it was rather noisy here and I was glad I had ear plugs so my sleep wasn't disturbed by sirens etc. I would definitely recommend this hotel!\n\nReview 43:\nThis is a nice hotel with good sized rooms in a great location. However my stay was ruined by the incredibly rude bell captain on duty there. He cannot be serious ! He was waiting for a tip after being so rude and downright nasty to guests. It really gets to me when staff think they can treat people like dirt and then expect their couple of dollars as 'appreciation'. This guy deserves to be sacked. Also 7 dollars for 15 minutes of internet access is ridiculous.\n\nReview 44:\nMy room reeked of cigarette smoke. The pillows, linens, everything smelled like an ash tray. Asked for a new room. They told me none were available...hello this is a 42 floor hotel. Theys said they would remedy the problem but did nothing. The room was very, very noisy even though I was on the 22nd floor. The fitness center was hot, humid and poorly equipped. The staff was not helpful. I moved to another hotel the next night with courteous staff, quiet, clean rooms. Pristine linens and bathroom. What a relief to get out of that dump! I would not stay here for free!\n\nReview 45:\nI picked this hotel after reading Trip advisor reviews, and I am so glad that I did. It was an absolute pleasure to stay there, from the moment they let us check-in two hours early, to when they got us a cab back to the airport. Check in was easy and quick. The lifts are amazingly fast! Our room was lovely ( re-furbished, I think, as it wasn't the same chintz decor as the photos). We treated ourselves to breakfast on the first morning which was a feast, we didn't eat for hours after that! All the staff were so helpful and courteous, from front desk, to security. I would especially like to mention Ruben, who felt like our friend at the end of our stay, he couldn't have been more helpful and friendly. I would not hesitate to recommend this hotel to anyone and if we return one day we would definately use The Helmsley again.\n\nReview 46:\nI stayed here from 11/28/05-11/30/05. I had a room on the 29th floor. The room was extremely outdated. Both the bedspread and the sheets were raggedy and looked dirty. The wallpaper was peeling and the heating system was noisy and never heated the room to the desired temperature. I was attending a training seminar within the hotel. This room was among the block of rooms reserved at a discount rate for conference attendees. Maybe that had something to do with it. I don\u2019t know. Needless to say, this hotel did not meet my expectations and I would NEVER stay here again. On a positive note, good location, the bellmen provided excellent service, and the comman areas met expectations (e.g. lobby, conference rooms, etc. ).\n\nReview 47:\nLet me start out by saying that my perspective is that of a business traveler and the hotel does have some good points--it is good value for a NYC hotel in this hotel class (paid about $185 before taxes) and is well located (42nd and 3rd ave). This hotel must have been rather grand some years ago but, in my opinion, has fallen into some disrepair now. The staff does try to keep the rooms clean and that is a plus. However, I found the room rather shabby because it hasn't been kept up, the bedsheet was torn, the temperature control in tbe room was broken, had no hi-speed internet access, and the lighting in the hallway was dim and unappealing. I have stayed before at the Sheraton on Sixth Ave and for about $15 more, had a great room in a spotless hotel--unfortunately the hotel was sold out this time. Will never return to this hotel if I can help it.\n\nReview 48:\nCouldn't fault our stay at the NY Helmsley. The hotel is first rate and ideally located for sightseeing. Rooms are spacious and the hotel staff are very helpful. We spent 4 nights there and overall we had a great stay we couldn't recommend the NY Helmsley enough..\n\nReview 49:\nThis is my second time staying at the New York Helmsley Hotel since it became a Starwood property. The recently renovated rooms are nice with all modern ammenities including mini fridge, flatscreen TV, comfortable bed and large desk. Bathrooms are small, standard for older NY hotels but clean. My top choice when I have business in the Murray Hill area.\n\nReview 50:\nWe were to stay a week at The Helmsley, we last 1 night. Noise all night long. Slamming doors up an down the hall, arguing couples on both sides of us. We were on the 31st floor. Told there would be no running water between 10 AM and 2 PM of both Fridays we were to be there. Thermostat didn't work in room, had to \"crack\" window open to cool room down....in February. Upon check out the next morning, let check out clerk know of all the problems in just 1 night, she called over manager, who asked my wife, \"what, are you just going to go home?\". No, lust a better run establishment. Went 7 blocks north and had a restful, peaceful, attitude less expierance. Run, don't walk away from this place.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32011, "query_start_index": 32013, "query_end_index": 32013, "truncation_seperator": "... 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{"id": "654651", "pid": "654651", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe spent two nights at the Sirkeci Konak hotel following a cruise. The staff is very welcoming and helpful. The breakfast is very good. The rooms were comfortable and very nicely finished. One slight issue that we experienced was that the bed was made up without a top sheet, only a comforter. Even though outside temps were cool, our room was too hot to sleep under a comforter. We had the heat completely turned off and the A/C had already been shut down for the season. Our solution was to leave the balcony door cracked open. The next day we asked for and received another sheet. The staff arranged for a car to take us to the airport, as we had an early departure. The driver was on time and transported us quickly and safely to the airport. The discount for payment in cash is an added bonus! All in all, Sirkeci Konak is an excellent choice.\n\nReview 2:\nI'm coming back with my critics about the hotel personel. Imagine you're traveling to a foreign country with your gf. Imagine that her passport was stollen. Can you imagine what will it happend if you'll try to check-in in the hotel??? They will not allow you in!!! Just because without her passport you just can't prove if you are or not married and they don't allow non-married couples in the hotel!!!!!!!!!!!! Can you imagine that? But the far more shocking experience was that they called and announced they rest of the hotels not to let my gf in, if not present a document!!!!!!!!!!!!!!! I had such an amazing feeling and memories from the hotel the previous time. I thought that they where the most exemple-to-be hotel policy that I have ever experience. In both case they prove me right! They are so capable to both worst and best! Though I'll remain with the worst...\n\nReview 3:\nThe website made the rooms look so nice and large but when we arrived there the rooms were small and cramped. The location was not ideal but the terrace did provide a lovely view of the city. I was also dissapointed in the breakfast...not the best selection. I would not let the ranking fool you...look for another hotel. I think next time we will try Four Seasons Old City.\n\nReview 4:\nPersonal service from the the moment you arrive outside the hotel. Every single member of staff smiled and their attention to detail meant nothing was too much trouble. Excellent location, great food, lovely room and the bonus of a turkish bath downstairs. Afternoon tea provided free of charge, ideal after a day in the bustle of Istanbul. We'd go back!\n\nReview 5:\nIf a hotel can set the mood and outcome of a trip, Sirkeci Konak made my third stay in Istanbul most enjoyable. I accompanied my husband on a business trip and I appreciated the comfortably warm swimming pool for my exercises, Golden Horn visit, cooking classes and wi-fi connection in my room to surf if I was not out walking. The regional Turkish food served in the restaurant was excellent. I felt thoroughly at home pampered by attentive staff and will surely come back if I return to Istanbul again. A tip for future travelers, exchange rates get better as you walked up Sultanahmet and from Grand Bazaar onwards.\n\nReview 6:\nOur initial reservation was made in March 2009 (based on such high Trip Advisor ratings) and, upon my confirmation in August 2009 of the reservation number they assigned to me, I learned that the hotel had changed computerized reservation systems and had \"no record\" of our initial reservation. So, I made another on-line reservation (per the sales rep, this was the only way I could reserve), and it, too, got messed up. So, when we arrived, there was no one at the airport as expected and we had no reservation!! They put us in a postage stamp-size room and then moved us the next day to a \"sister\" hotel of inferior quality. They were nice about it but our experience was HORRIBLE!!! The room at the \"substitute\" hotel was even smaller than the first room. Probably the worst and smallest room I have ever been in. And, to top it off, the busboys in the breakfast room at both hotels all had absolutely terrible BO, which was so bad, it ruined any change of a decent experience. I would never even consider staying at one of their hotels again. It ruined our entire impression of Istanbul.\n\nReview 7:\nWe recently stayed at the Sirkeci Konak and it certainly lived up to our expectations, after reading other reviewer's comments. On arrival we were greeted by the guest relations manager Menekse Goker, who was so welcoming and after offering a lovely afternoon tea while we checked in, showed us to a great room overlooking the gardens behind the Topkaki Palace. The room was spacious and very well appointed. Could not fault our stay for two nights and would definitely return.\n\nReview 8:\nOur original was at the Erboy, which was closed for renovations. We were shifted to the Sirkeci Konak, owned by the same group and rather a step up. Perfect location -- a few yards from the tram -- walking distance from all major sites in Sultan Ahmet. We were given a fine complimentary dinner our first night, complimentary afternoon tea every day, excellent complimentary breakfast. The staff were unfailingly polite and helpful.\n\nReview 9:\n- Good location for the main sights and tram. - Excellent and friendly service from the pick up at the airport, the staff at reception and restaurants, the ladies who clean the rooms... - Very good trips twice weekly to non touristy areas of Istanbul with a very nice chap. - Fun cookery class with the hotel chef. The standard rooms are very comfortable if a bit small but with so much to see in Istanbul, we did not spend much time in the room anyway. Breakfast was plentiful and tasty. Information, maps and help are provided with genuine attention. With all the praise from clients on TA, the hotel is busy but the staff takes time for all guests. Highly recommended.\n\nReview 10:\nThe hotel was very well located, walking distance to all the sights in Sultanahmet and the tram, but tucked away in a side street, so the hotel was very quiet, away from all the hawkers and tourist traps. Felt very safe. The rooms and bathrooms were impeccably clean, and had all the amenities. What made the stay special was the staff. Everyone was very warm and welcoming, very helpful with directions, calling cabs, and even making reservations for us. Service was very personal. The afternoon teas were a welcome breather from frantic sightseeing, and energized us for further expeditions in the evening. The welcome dinner (while only so-so compared to other Turkish fare we tried) was very helpful for our arrival day, when we were still trying to get our bearings and did not want to go out searching for a restaurant.\n\nReview 11:\nChose this hotel based on all the glowing reviews listed. Stayed for 4 nights at the beginning of November and couldn't find fault with any aspect of our stay at this hotel - it was just amazing. It was a great location - all the major sites were only a short walk away. If you didn't fancy walking the tram stop was close by. All of the staff were so courteous, friendly & helpful. The facilities were superb - the turkish bath is a must! The room was excellent, very comfortable and spotlessly clean. Booked direct with the hotel and they were very quick to respond to any queries before we arrived especially as our Swiss Air flight out got cancelled on the morning we were flying out and the airport transfer they supplied was there on time for our new arrival time.\n\nReview 12:\nIts very nice Ottoman style architecture, beatiful, warm and smart, combined with it's privileged and charming location in the Old City of Sultanahmet, inspired us in our visit to a magnificent and incomparable city. But this was nothing compared with the people working at Sirkeci Konak, they showed us that hospitality and kindness go far beyond what we knew, and made us feel \"misafir\". Back at home and after one week we still miss that people very much.\n\nReview 13:\nThe Sirkeci Kokak is my new go-to home in Istanbul. From the pool / spa attendant to the front desk to the wait staff in the restaurant, service was fantastic\u00e2\u20ac\u201dfriendly, helpful, personable, and above all just super-nice. No reasonable request goes unfulfilled, and even some unreasonable ones get fulfilled too. The location can't be beat: walk to Aya Sofia, Blue Mosque, Spice Bazaar, Grand Bazaar, and almost anything else you want to see. The easy-to-use and inexpensive metro is almost right out the front door, allowing you to get anywhere you can't easily walk to. The rooms are spotless and well-appointed (mini, bar, flat screen TV, complimentary wireless Internet). Yes, the bathrooms are a little small, but hey, get out of the bathroom and go see all the history that Istanbul has to offer. I will definitely return to Sirkeci Konak on my next Istanbul trip.\n\nReview 14:\nAbsolutely wonderful hotel, enjoyed every minute of my stay. The staff were so welcoming and added a very personal touch.\n\nReview 15:\nI have just read the recent reviews and they are all very much on the mark. We all talk about the great service and I hadnt realised how much this can really make a stay memorable. Thanks to Ezgi who will help you find just the right restaurant you want. Thanks to Enver who will give you a free cooking class and you get to eat it afterwards.!!! I have been to 2 of the city hammams on recent trips and was disappointed but would recomment the hammam in the hotel itself. Oktay was very good and does not scrub you until you are raw!! The hotel is the top one of 3 in this new group built by a Turkish businessman whom the staff all appear to really like and I think this makes a difference to the whole atmosphere here. Topkapi is just next door and the bazaar and other highlights about 15 to 20 mins walk ..all good Thanks again everyone for a great stay Helen from Australia.\n\nReview 16:\nThe hotel was very bad the staff was not clear on anything. The staff made me wait 3 hours until my room was ready. My bed was not put properly put together.\n\nReview 17:\nWe stayed at Sirkeci Konak 3night. this hotel has nice breakfast ,clean room and good location. there is Trum(train) station near the hotel. Hotel staff are all friendly and helpuful. We had no view from our room at first. We could only see the wall and water pipe of another building. We were so disappointed with this and asked the stuff to change our room. (some romms have nice veiw and some rooms have no veiw. ) Next day hotel manager was glad to change our room . Room changed to upper floor and view was getting better. he was so helpful and nice! We enjoyed our rest of staying in Istanbul.\n\nReview 18:\nWe spent five nights in this charming hotel. The staff was outstanding providing excellant recommendations for dining and sight seeing. The hotel is conveniently located withing walking distance of most, if not all of some of the best sights in Istanbul and convenience to some great restaurants. Some rooms over look the palace park and have views of the Bosphorous. Its also right next to the local tram line. Highly recommend this hotel and hope to visit again soon.\n\nReview 19:\nWe choose this hotel based on the most amazing reviews and although we had a hiccup on our first night (they had overbooked the hotel and we had to stay around the corner), we were not let down at all! even with the overbooking, the hotel went out of their way to make up for it, and they did more than what you would have expected. The location was excellent and the rooms very nice and traditional. We also enjoyed the spa area and had amazing massages. What really makes the hotel are the staff. generally speaking, we did not find many freindly people in Turkey, but this was one of the exceptions. They are so helpful and friendly and even waved goodbye to us and gave us a present when we left. We also did a cooking class which was inlcuded and lots of fun. The other good thing is the food. They own several restaurants and we tried a few of them and they were all excellent. 5 stars without a doubt! thank you!\n\nReview 20:\nHands down, if you're traveling to Istanbul, this is the ONLY place to stay. Aside from all the great ammenities, the staff here are most gracious & accomodating, and they made our entire group feel right at home from the moment we arrived. In particular, Ms. Menekse Goker had a very warm & welcoming way about her which is so seldom seen in the larger hotels and we were very grateful for all the assistance she provided us in making our trip to Istanbul an unforgettable one.\n\nReview 21:\nThis hotel is superb, located in the heart of the Old City but in a quiet spot. The staff couldn't have been more friendly or professional. The room was spotless with a very comfortable bed, fantastic bathroom, air conditioning which was effiicient but could be turned off at night, and no traffic noise. Try to get a room overlooking the park, herons and parakeets from the window. Breakfast was excellent as was the range of complimentary extras (afternoon tea, Turkish cooking lessons, wine and cheese evenings etc). Best of all it's within a 5 minute walk from Aya Sophia, the Blue Mosque, Topkapi Palace, and just 10 minutes from the Bosphorus. Probably one of Istanbul's more expensive hotels but worth every penny.\n\nReview 22:\nAll the staff were wonderfully friendly and super helpful. The location is ideal if sightseeing and has plenty of beautiful restaurants within walking distance. The tram stop is very close and is a great way to get round the city and avoid the notorious Istanbul traffic. Rooms are clean and the breakfast was suitable for those with a western palate. We combined a business trip with pleasure and the hotel was also a perfect base for business with free wifi in the rooms. An excellent hotel overall.\n\nReview 23:\nSorry for my stupidity. I/D118585614 I hope you can make the alterations and if not, let me know and I will do it all again. John Talbot.\n\nReview 24:\nReally an excellent hotel. Very friendly, helpful staff, good value for money, nice central location, good rooms and with super comfortable beds. Perhaps the best thing about the hotel was that the food was AMAZING. Could barely tear ourselves away to eat anywhere else. Also lots of nice little pluses: free sandwiches and afternoon tea between 4.30-6.30, 24 hour room service (I personally love being able to order something at 4 in the morning...) My minor complaints are that the elevator is a little cramped and our room was slightly on the small side (though still perfectly fine - and we had just a standard double room). Overall, I would highly recommend this hotel.\n\nReview 25:\nstayed here twice. was excellent each time. staff bend over backwards to help. rooms spacious and clean. nice breakfast. central location. highly recommended.\n\nReview 26:\ngood,honest service is how i would sum it up..fantastically clean bedroom with good quality sheets,pillows etc and bathroom well stocked good quality products and fluffy towels and bathrobes..extremely charming staff..the guest relations lady Dilhan was so so helpful with a genuine smile..she puts to shame a lot of those pompous concierge types you find in some 5 star hotels..book this hotel, i loved it all..there is just too much to say..the location is near all the touristy things. just go and stay here you will not be disappointed..very simple not at all grand but but 5 star service! !\n\nReview 27:\nWow...! We felt like 2 princesses in this hotel, what excellent customer service! Beautiful and super clean hotel on a perfect location. Will certainly be coming back!\n\nReview 28:\nWe had just one night here at the end of a trip and would have loved to stay longer. The welcome was wonderful and staff could not have been more helpful in giving guidance in order to maximise our short stay in Istanbul. Our rooms (3 in total) were all lovely and very clean. The location is great, very close to many of the main sights. The pool area, while small is nice and relaxing and the Turkish Bath was an entertainment in itself! Breakfast was an excellent buffet with plenty of variety. I am recommending it highly to all my friends.\n\nReview 29:\nMy second time at this hotel and I wasn't disappointed. Excellent service and the location is great. We also ate dinner at both restaurants in the hotel and I would recommend both of them.\n\nReview 30:\nIdeally situated in Sultananahmet District close to many of the main attractions and a 5 minute tram ride to the Bosphorus, This hotel is more like a town House. and does not feel like a Hotel Overlooking a Park in a quiet side street. Very well appointed bed rooms & public lounge. Wireless internet access avilable in all rooms. Very helpful & friendly staff who could provide any information needed about Istanbul and seemingly arrange anything required. Excellent in house resaurant and also hotel has several other restaurants within walking ditsance whichh all proved to be verty good. Complimnetary Turkish Delight in room (yum!) Complimentary Walking Tour to non Tourist parts of Istanbul led by OKAY was a highlight of our visit His obvious rapport with the local people and his knowledge of history made for a very rewarding mornings outing.All the staff were ever smiling, polite and helpful- a very good Advert for Turtkey. We will definitely return. Bar on roof with fantastic views(open subject to weather)Thank you everyone for providing such an enjoyable stay\n\nReview 31:\nThe location is terrific in the Old City. Walk to all the sights and convenient for the tram to the New City. Rooms are nice with a year-old 'very fake' attempt at pseudo-Ottoman decor. Bathroom was VERY dark. Gave up trying the shave after day two. I know no one goes on holiday to watch television but the channel selection in English was limited to EuroNews (more stories about female power lifters and cycling) and the Hallmark Channel's ongoing \"Terminal Illness Week.\" Buffet breakfast was fine, if a bit repetitive. The staff are lovely and go out of there way to make your stay easy. Given the recent rise in the Euro this is NOT an inexpensive proposition. If you go, go for three nights. We went for five and that's way too long to spend in Istanbul. Paul London\n\nReview 32:\nWe stayed at this hotel In mid-august. It was our starting point in Turkey and we couldn't have chosen a better place. The location is excellent and the staff are professional and also friendly and approachable. Our room was very comfortable with plenty of space to move around in. It was a but tight in the bathroom but we didn't mind: it was clean, modern and more than enough for someone on holiday. We enjoyed the indoor pool, found it ver clean and a nice place to cool off and relax after a day on istanbul's hectic streets. We ate at the terrace restaurant one night and really enjoyed our meal and the service was excellent. There are lots of little touches that also make this hotel stand out. Highly recommend it.\n\nReview 33:\nA gem in Sultanahmet...well done Sirkeci Group! My wife and I truly enjoyed this charming character boutique hotel. The hotel staff were excellent! The hotel provides a free airport pick up and 1st night dinner to its guest..a welcoming touch. Great idea! The location could not be more perfect! The hotel is centrally located and 50 meters from the Gulhane tram stop...it overlooks Gulhane Park and the old wall. We have travelled the world for 30 years, from our experiece the Istanbul taxi drivers are the worst we ever encountered and after some nasty experieces we made a decision to take the tram everywhere. We were very impressed with how clean everything was at the hotel. The hotel has a rooftop sun deck...this was a huge bonus for us! A great place for downtime after a hectic day of sightseeing. We will definately be recommending this hotel to our friends.\n\nReview 34:\nCharming, sincere, friendly and helpful staff; meticulously clean room; exceedingly central; delicious breakfast; lovely pool and hammam; free tea and sandwiches in the late afternoon; Turkish delight on your pillow... Just lovely.\n\nReview 35:\nStayed at the Sirkeci Konak for three nights in May 2011. Had good communication with the reservation staff prior to travelling, which included organizing an airport pick-up, great service at a good price. Warm welcome at reception whilst booking in, and enjoying a complementary cup of tea. The hotel is superbly situated within easy walking distance to all the major tourist attractions in Istanbul. The rooftop terrace was a lovely peaceful place to relax afetr a day's sightseeing. The one evening meal that we had at the hotel was not inspiring and expenxive, we had much better fare when eating out. Beakfast however was very good. The hotel staff are very attentive, they even noticed that my wife was celebrating her birthday whilst we were there and provided us with a lovely chocolate cake, However, I did find this attentiveness rather overbearing, especially when we were leaving, put it down to my British reserve.\n\nReview 36:\nvery nice ottoman style hotel in the centre, beautiful room with view on the park, high standard service, nice & very helpful staff (who managed a surprise birthday cake for my partner and reserved a couple of wonderful restaurants!). Recommended for all Italians! !\n\nReview 37:\nWe had a very enjoyable time. The staff were very welcoming and went out of their way to meet our every need. The rooms were very clean and comfortable with a choice of pillows to ensure a good night's sleep. It is very central and within walking distance of all the main sites in the old city. It is close to the tram line and railway station. Taxis had difficulty finding it owing to one way systems and roads blocked off without any warning. We enjoyed the Turkish bath after a long day sight seeing and the cooking demonstration given by the chefs one evening in his immaculate kitchen.\n\nReview 38:\nReturned to Istanbul after last visit in 1979. This hotel is everything it promises to be. It sure does what it says on the tin! Good surroundings, comfy beds, lovely staff and good food in the restaurant without being overpriced. Would definitely recommend this hotel to anyone. It made our stay in Istanbul quite special.\n\nReview 39:\nJust came back from Sirkeci konak.hotel is very clean.rooms are OK, not very big. breakfast was very good.Location is good too. but the best thing about this hotel is Staff!!! they doing a wonderful job!!!! !I will defenetly go back!!!!!!!!! !\n\nReview 40:\nEverything is done with a courteous and warm smile and nothing is too much trouble. Travelled with a friend and we felt safe in the area and location is excellent , close to tram lines to cross the Bosphorous or to stroll to major sights like Hagia Sophia. Room was very clean and gave us a good nights sleep. ( No view but you can pay extra for that.) We ate in both hotel restaurants of an evening and the fish, in particular, is excellent value. Breakfast too is very substantial with a wide choice to suit all tastes. This is not a big corporate hotel but has a genuine Turkish feel to it - with apple tea served in lounge late afternoons we were able to chat with fellow guests comparing what sights we had seen. There is so much to see in this big, cultural and historical city we only really scratched the surface. But it was a lovely, comfortable 4 night holiday thanks to the SK - I must get my husband out there next time!\n\nReview 41:\nJust back from the wedding of a friend in istanbul. In search of a hotel I came along Sirkeci. Looked very nice.. and it was! First thought it was full but on Expedia it still could be booked. Very good service, nice people. All hard working. Great beds! In the center of the \"nice and easy\" part of Istanbul. By foot all is within reach. After a long day walking/seeing/etc. relaxing in the lobby. Even took the full body massage (very much needed after so many walks in such a crowded city). Also nice pool. Taxi drivers are all crazy (but handy if you want to be on time), even at night they go full throttle through the crowds. Be sure they put on the meter! And I wouldn't be Dutch to not critisize the coffee. Maybe Nespresso next time? Maybe some Dutch cheese too? Rest me to wish the new couple all the best and all of the team Sirkeci; Thank You. (Ofcourse special thanks to Ms. Menek\u00c5\u0178e G\u00c3\u00b6ker) Ruby Gooyer\n\nReview 42:\nMy husband and I booked this hotel based on the reviews on Tripadvisor, and we were not disappointed. The staff at this hotel go over and above the call of duty to make your stay in Istanbul memorable. In fact, the service at this hotel began before we had even arrived. I e-mailed Menekse, the guest Relations Manager before I arrived, and she went on to provide me information about the city and to suggest various tours and shows. When we arrived, we were really made to feel at home by the staff, who were always helpful and friendly. Nothing was ever too much trouble for them. The hotel is also in a very convenient location to explore the city. Great value for money - a really, really great find!\n\nReview 43:\nWe expected a lot from this hotel and the service met or exceeded it. For a small hotel it provides full services with a personal touch. airport pick up, free dinner, free internet,etc etc. Any request was immediately actioned by Sukru and Okay at the front desk. It included providing us a staff member to take us to a friend's car about 10 minutes away (private cars are not allowed inside the old city area). We hope to go back to this hotel again.\n\nReview 44:\nTripadvisor reviewers were right! This is a gem of a hotel! EVERYTHING, from the breakfast, roof deck, on site Turkish bath and pool, free (!) cooking classes, afternoon snacks, friendly and helpful staff, proximity to a tram stop, walking distance to the major sites, to the well appointed and spotless rooms made our stay a memorable one. A real find!\n\nReview 45:\nSimply the best hotel ever. At 11:30 at night we arrived to a warm welcome from the night porter who offered us drinks and gave us a short introduction to the local area and street maps of Istanbul. Rooms were comfortable, clean and had everything you required. Wonderful buffet breakfast and the complimentary afternoon tea in the lounge became a ritual chatting with Faruk and his staff about our day and their recommendations for the next day. Meals in the restaurant were excellent and relaxed, we also ate at one of the hotels other restaurants, Pasazade and found the food and welcome just as good. All the staff were so friendly and helpful and wanted to make your stay special. Thanks once again to Faruk & all his staff. Bolton, England\n\nReview 46:\nThis is a most pleasant, charming oriental boutique hotel at the best location in Istanbul, just behind the garden of the Sultan's palace. We were made very welcome, got upgraded to the best room and truly enjoyed the hospitality and friendliness of the staff. A place to fall in love with.\n\nReview 47:\nWe can't speak highly enough of the Sirkeci Konak. We stayed at this delightful hotel for 7 nights this May and we didn't have a single complaint. The room (deluxe with balcony overlooking the Topkapi Palace gardens) had everything you could want - the bed was comfortable and well appointed as was the bathroom. The Turkish Bath and Spa facilities were excellent and the restaurants were above average. But without a doubt the best thing about this hotel are the staff - every one of them without exception are dedicated to excellent service, friendly, outgoing, interesting and thoroughly delightful people. Of special mention should be the two Guest Relations Managers - Ms Menekse Goker and Ms Pelin Nasoz - helpful, efficient and friendly. We would definitely stay at this hotel again if in Istanbul and are happy to recommend it to other travellers. Karin Diamond & Alan Palmer - Melbourne Australia.\n\nReview 48:\nGroup of 12 collected from airport late evening- given apple tea and warm welcome. Rooms delightful in modern Turkish decor + very clean. Beautiful buffet breakfast and also enjoyed an evening meal in the seafood restaurant.. Very convenient for major sights and ferries. Staff very nice and helpful without exception.\n\nReview 49:\nWhat a find. Fantastic location on the doorstep of all the sights. The hotel is small and perfect, everything you would need is there. The biggest plus is without doubt the staff. Very friendly and very professional. You truly felt a guest at their home.\n\nReview 50:\nWe spent 6 days in Istanbul and stayed in the Sirkeci Konak Hotel. It was our first trip to Istanbul and the city is great. We enjoyed our stay in the Sirkeci Hotel very much. Friendly people, great service and the food is excellent. Breakfast is a real treat and also the restaurant is really good. The Family Card which gives you a 10% discount in 4 other restaurant belonging to the Sirkeci Group is a nice feature: we had dinner in two sister restaurants and the food was very good. The restaurants are at walking distance. The only point to consider is that the hotel is located in the old city centre (very close to Topkapi Palace) which means that street noise can be an issue for those who want a very quiet location.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29402, "query_start_index": 29404, "query_end_index": 29404, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 1036, 1923, 2309, 2675, 3305, 4409, 4898, 5342, 6025, 6863, 7646, 8117, 9001, 9135, 10028, 10198, 10810, 11292, 12224, 12715, 13449, 13963, 14113, 14800, 14971, 15579, 15759, 16316, 16517, 17605, 18390, 19126, 20009, 20253, 21193, 21472, 22075, 22411, 22667, 23612, 24541, 25258, 25722, 26088, 26846, 27149, 28068, 28399, 28666]}
{"id": "293203", "pid": "293203", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nthis is my letter to the management..... Sir or Madam: I am writing to give feedback about our recent stay the Amalfi. We were a guest from 11/20 to 11/23. During our stay we used the \"Valet\" Service operated through Standard Parking. Our vehicle was returned with stolen items from the glove compartments. Much to my chagrin, $44/day valet service did not include proper security/monitoring, despite the premium over \"self park\". I understand that these parking services are sub-contracted by the hotel, but I would think that any worthy hotel would remedy the situation. This was not the case. I hope that your staff will be able to take measures to rectify the situation for future guests\n\nReview 2:\nWe were checked into a room with empty beer bottles, dirty underwear in the closet and unclean bathroom. There was no manager available for an hour to take any complaints. We missed our show because of the extra time it took in moving into another room etc. Finally when I got to talk to the manager and complained about beer bottles especially when I had a child and a teenager with me she offered to send me wine and cheese to make up for the inconvenience!!! Staff was somewhat reluctant to take request of extra blankets at night. They kept telling me to look into the closet for extra blankets. I asked for two blanket , but they delivered one. I had to keep calling to get settled. I saw a comment form from the prior guest in our room on the study desk, who had taken the trouble of filling it out, but no one collected it or cared for it. ht. Noisy rooms. Can hear the doors all night. Thebreakfast items kept running out and had to make calls to get them replenished. I will not recommend this hotel to any one even at discounted rates! !\n\nReview 3:\nMy stay at the Amalfi was a very brief one. I booked the hotel based on all of the glowing reviews I saw here on Trip Advisor. When I arrived, I sat down at a desk with an amazingly aloof clerk. I felt like I stepped into an episode of the Twilight Zone. The room was very small and dark. Then the Internet wasn't working. I wasn't informed about this on my check in and couldn't be given a time frame when it would be back up. I walked the neighborhood and found another hotel more to my liking, gathered up my belongings and went there. If you're one of those people who likes trendy upscale and chi chi locations and hotels, you'll lurve this place. But if you like a hotel with lights on, working internet and a good view and real breakfast, go someplace else.\n\nReview 4:\ni just returned from 3 days at a Girlfriend Getaway, 20 of us gathering at The Amalfi for togetherness, shopping, dining and nightlife in Chicago. We were a boisterous, joyful gaggle of girls, and everyone at the hotel treated us like family. The doormen, bellmen, and concierge team made our stay perfect, helping us plan all events, dining and excursions. they were always available for photo taking, very sweet of them, and always showed sincere interest in making sure everything was perfect. The breakfasts are served on each floor, so they are intimate and PJ friendly. The evening cocktail hour features healthy, delicious hors d'oeuvres and wonderful libations. The rooms are very comfortable. The location is amazing, in the hippest neighborhood in the city, all restaurants and clubs easily walkable, and steps to MI Ave shopping and The Loop too. There is also a nice fitness center. Great value, great people, clean accommodations, we had a completely delightful time. Thank you to the entire Amalfi Hotel team, you helped make \"Zero Gravity 11-11-11\" the best party of the year!! !\n\nReview 5:\nThe best thing about this hotel is the location. After that the place is pretty mediocre at best. The rooms are small. The bathroom is serviceable. There are lots and lots of hotels in this area. I know people seem to rave about this place. Do not believe it, the place is just OK. I think you can do much better for the price in or near this area.\n\nReview 6:\nVery nice room, good breakfast and nice staff. I would definitely stay there again. The view from the room was nothing special but not disgusting or anything. The staff was very freindly and helpful. Hotel is easily in walking distance to mag mile, pizzeria uno, Navy Pier, John Hancock tower; house of blues is like next door. Really nice central location for walking all over downtown to the art museum and park etc. Amalfi hotel showed up in Batman Dark Knight, which tipped me off that it was filmed there in the neighborhood. Bruce Wayne's office is right there by the hotel. Pretty cool!\n\nReview 7:\nWe stayed at the Amalfi on a Thursday, Friday and Saturday night and I can't say enough good things about it. The location is *excellent* - within walking distance of all major tourist attractions (Magnificent Mile, the Loop, river cruises, Art Institute, Cultural Center, etc.) or, failing that, access to transportation to the attraction. A block or so away to the north of the hotel on Hubbard and along State are also a selection of bars and restaurants for anyone interested in dining out and/or nightlife. The hotel itself is clean, well-appointed and the staff are courteous and professional. We'll definitely be staying at the Amalfi on future trips to Chicago.\n\nReview 8:\nMy husband and I stayed at the Amalfi for Halloween weekend. This was my first time in Chicago and I would highly recommend this hotel. The entire stay was flawless, easy check-in and check-out. Exact price as I had booked, very reasonable! This hotel has everything: location, cleanliness, complimentary breakfast and evening reception, etc. I am not sure why previous reviewers said it was lacking.... Within walking distance of almost all of downtown Chicago (restaurants, nightlife, theaters, shopping, river, etc.). Take the L (blue line) from O'Hare to the Clark/Lake Station and the hotel is close walking distance. Don't waste your money on a cab! Planning my next trip already. Make the Amalfi your choice when visiting Chicago!\n\nReview 9:\nWe went with the great reviews on Tripadvisor. The location, rooms, amenities and price via Expedia were good. My complaint is the poor service at every stage - the check-in was slow (even at 1am), the concierge (Sarita) was hopeless, staff were generally rude. Also there was some sort of generator box under the bed which hummed all night - we turned it off and it also seemed to turn off the air conditioning. Finally, just to let you know that there is a major construction site in front of the hotel and roadworks at 2am with trucks that beep continuously everytime they reverse!!! Would I stay here again? - maybe if I got a good deal and had a back room but there are plenty of other great hotels nearby.\n\nReview 10:\nOur family of 4 travels quite a bit so we've had lots of hotel \"experiences\". The Amalfi was one of our most pleasant stays. The staff was friendly and helpful, the hotel clean, and the afternoon happy hour was divine! Each staff person we encountered seemed to enjoy their work and performed in top form. I believe this also reflects on the management - happy work environments create happy workers! Cudos to the trustworthy housekeeping staff who returned my forgotten \"stuff\". Some of these things were vacation purchases that still had tags on. They were returned in a timely manner intact. We will see you on our next visit to your beautiful city. The Blake Family from Winter Park, Florida\n\nReview 11:\nThe Amalfi is first class from beginning to end but let me down. The Amalfi offers: 1) Nice, clean, well appointed rooms 2) Quiet rooms 3) Continental breakfast-bar in the lobby of each floor. 4) Terrific Mattresses turn-down service 5) Robes, slippers, extra blanket, iron, ironing board 6) Nightly open-bar reception (great drinks) 7) Attentive staff, except . . . . . there was an intermittent electrical buzzing in the air unit over the entry to our room. I requested that it be repaired after the first night. Nothing changed and I was disturbed for a second night. There is no point in offering amenities if you haven\u00e2\u20ac\u2122t first taken care of the first duty of any hotel; to provide your guests with a good nights sleep. And yet so many hotels don't seem to get this most basic idea!\n\nReview 12:\nWell located and well staffed. The Amalfi was a clean and comfortable place to stay. It lacks a restaurant or bar but many are near by. Free continental breakfast and evening cocktail.\n\nReview 13:\nWe found this hotel using tripadvisor and we're happy to say, we weren't disappointed! The Amalfi is a great hotel with first class amenities! The staff was friendly and helpful and service was very quick and efficient. We were very pleased with everything about our stay. Thank you Amalfi and thank you tripadvisor!\n\nReview 14:\nThis is a wonderful place to stay. The rooms are great, very clean. This is a pet friendly hotel, we took our small dog with us. It would have been nice for the front desk to be able to tell us more than \"go left is what I tell people\" when inquiring about where our dog could potty. Response should have been, go left several blocks and across the street to a dog potty area near trump Towers. Also, check out is noon and maid was knocking on our door at 9:45 even with the DO NOT DISTURB sign on door. Good thing the security bar was set on the door, or she would have been in the room with us while we were sleeping. We would stay here again.\n\nReview 15:\nBest service and amenities of any hotel at which we have stayed. The staff is professional and friendly and helpful. Love Love Loved it! Cocktail Reception from 5- 7 every night for guests and a great breakfast served on each floor. Can't wait to return.\n\nReview 16:\nIt didn't matter what time of day or night we headed out the staff always greeted us, going and coming, with a smile. Restaurants they recommended were excellent.\n\nReview 17:\nMy fiance and I visited Chicago for a long weekend back in May. We stumbled upon the Amalfi online - the location was good, the price was in our budget, and I wanted to stay in a boutique hotel so we picked it. The room was spacious and the best part was the complimentary breakfast! Saved us time in the morning - we just grabbed a coffee, banana, and muffin and went sightseeing! If I was going to visit Chicago again (which I would!) I would recommend staying here!! !\n\nReview 18:\nMy daughter and I stayed here for an extended weekend getaway-Sat.-Mon. We were impressed by the friendliness and knowledge of the staff , the fun cocktail hour and generous continental breakfast. The room we stayed in was well appointed and offered very good toiletries.The location was convenient to both the El and buses that took you to many popular sites.We would stay here again.\n\nReview 19:\nLoved this place! I travel quite a bit for work, so I've stayed in my share of hotels. Great amenities that mean your time away from home will be that much easier. The entire hotel is well decorated with a contemporary flare, but never felt cold and unwelcoming. It was a perfect balance. The room was comfortable and well equipped with comfortable beds. The front desk people were nice and checked me in quickly. All of the other staff I encountered during my 5 day stay smiled and said hello as we crossed paths. The door men were helpful and quick to offer help getting a cab. The nicest part is the breakfast in the morning. As a business traveler, its a pain to have to venture away from the hotel to find breakfast before work in the mornings. It was so nice to have breakfast available not far from your door on each floor. It was a nice selection of pastries, bagels, fruit, cereals and juices. The free cocktails in the evenings are great too! Very well equipped gym - large size and good equipment. Definitely my new goto Chicago hotel.\n\nReview 20:\nI've been staying at the Amalfi hotel and I'd have to say it's got to be the best value out there. It's immaculately clean, the staff are lovely, and the complimentary breakfast offers fruit, yogurt, juice and pastries. They also have a complimentary cocktail hour. Could it get any better?\n\nReview 21:\nHave been staying at this hotel every year for 5 years but won't again. Seems that a nightclub moved in nearby and we could hear the bass thumping all night until 5:am. Upon complaining the reception person gave us a card and said \"call me before you come NEXT TIME and we will get you a room away from the noise. I think hotel was full so that's why we were not offered another room. Stayed 4 nights and Sunday night was the only night we were not disturbed as the nightclub was closed. It's a shame as we always liked this hotel. Strange this is the first time we were NOT emailed a survey after out stay.\n\nReview 22:\nThis is the third time I stayed at Amalfi. The room itself is not bad but the TVs have the most horrible speakers through which the CDs play. Asked for a street facing room, got to stare at a brick wall. Worst of all, had the do not disturb sign up so room service never came round (my fault) but called down in the evening to get room ready, came back very late at night and guess what ... not a thing had been done. Not a pleasant way to go to sleep. So, that's it for the Amalfi. Fortunately, there is no dearth of choice in Chicago.\n\nReview 23:\nMy 12 yr old son and I came into town for his first Bears game and i noted from other reviewers to request something special to commemorate this first. Right after we arrived a jr Bears football and a #1 fan glove appeared at our door. Needless to say this was the start of a great stay - any question, the staff handled as if you were a friend staying in theri house... 'i would like to locate a blackberry charger\"... the front desk specialist - here, borrow mine - I\"m here until 11\". We really felt taken care of in a new large city. The accomodations are first rate, value is terrific and i ditto the other reviewers on the breakfast - nice surprise - again, feeling like you are staying at someone's home. Stay and enjoy. The view and location are not special - but you are right in the middle of things which overrides the immediate surroundings.\n\nReview 24:\nOften visit Chicago, but this was my first stay at this location. Was able to secure a good rate through travelzoo. Thought the room was clean and was nicely decorated. Was very disappointed in the service. Stayed on a Saturday night - waited 20 minutes for extra pillows - called for 15 minutes but found out the third shift crew came in 20 minutes late. Also received an incorrect folio under my door(another guests that was staying at this location). I called the front dest to inform them of the error - and they explained that this was made in error and would be corrected. I opened my credit card statement and found that I was charged for three different rooms - one on the date of my visit and two a week later. I called the hotel and guest services took the information and forwarded to their accounting department. Received a message to call the billing department, have called three times - but have not received another reply back.\n\nReview 25:\nMy friend and I met in Chicago for a conference and shared a room at the Amalfi. We stayed four busy days in town. I have no complaints at all. The hotel had a nice boutique feel, but certainly not the pinnacle of style. There was a standard continental breakfast, but the nice touch was that it was served by the elevators on each floor which was very convenient. There was also a cocktail hour. It was in a strange room that felt like a conference room, but one really can't complain about a complimentary drink and snack! We had a great rate with a prepaid expedia deal so we were very happy. That being said, if you are paying full price you might find a higher end hotel for the same price.\n\nReview 26:\nThe Amalfi is one of the few hotels that actually exceeded my already high expectations. I found everything to be near-perfect during my brief 2 night stay. In fact, I wish I could have stayed longer. The location is great. Just off of Michigan Avenue and across the street from the House of Blues. If you fly into Midway Airport, a 25-minute orange line train takes you from the airport to State/Lake station, 3 blocks away, for $1.75. For there, walk down State Street to the Amalfi! Best deal in town. The room was comfortably appointed and well furnished. Free high speed internet, DVD players, Aveda bath toiletries and a nice Amalfi robe are among the room highlights. Breakfast is served on each floor (a nice touch!) and consists of pastries, juices and fruit. An evening cocktail reception has great italian cold cuts, cheeses, etc. along with the signature \"Amalfitini\" or the cocktail of your choice. Kenneth the host was seriously overworked on a Friday night and the lines were long for the free drinks but he maintained a smile throughout. I've stayed at other hotels. I'll return to the Amalfi.\n\nReview 27:\nWe visited this hotel while in Chicago for a concert. The hotel is in a prime location. The rooms were adequate although a little dated. We stayed on the 3rd floor and street noise was a bit of an issue for us. The breakfast served on each floor was very convenient but unless you prefer mainly carbs for breakfast, it was a bit lacking. The evening cocktail hour on the 6th floor was very nice and much appreciated. The staff were very friendly and most welcoming. They offered lots of suggestions and were spot on with dinner recommendations. We would stay again but for the amount of money it costs per stay...not sure it makes sense to do so.\n\nReview 28:\nWe learned about this on Trpadvisor. It is a superb choice for loop area in Chicago. It's 1 block north of the river on State. The neighborhood is loaded with restaurants and pubs. The hotel offers complimentary drinks and snacks daily at 5:30 and breakfasts, so value is excellent. I'd go back without hestitation.\n\nReview 29:\nAbsolutely perfect hotel stay. We drove in from Detroit, and were met by a nice front desk staff. The concierge was absolutely fantastic...they gave us excellent recommendations for restaurants. The nightly happy hour and daily breakfast buffet was just what we wanted for our weekend in Chicago. Very hip and stylish hotel too! Only complaint would be the internet connection. Was not fast at all and kept cutting out. Keep this in mind if you're a business traveler staying here.\n\nReview 30:\nour hotel stay was amazing! This hotel is beautiful and very, very clean. I can honestly say that I have never slept so well in a hotel-the beds are SO comfortable and the pillows were fantastic. The breakfast on every floor was so convenient and a great way to start the day. I figured we would have spent so much if we had eaten out every morning-so this was well worth the price of the stay. You can not go wrong with this hotel! It is located close to shopping and great restaurants and in a very safe area. I cant wait to go back!\n\nReview 31:\nI was pleased with the welcome as my spouse and daughter entered the lobby. My 4 year old daughter was greeted with crayons and a coloring book. The staff were extremely helpful each time we needed assistance. The bathroom had some minor problems but the staff quickly sent a technician to resolve the issue. I enjoyed the evening cocktails and they even have a service contracted for nanny services if wish to attend evening events (My experience some of the eateries downtown did not allow children in the resturant...The nerve)! The breakfast was average (no cereal selection neither hot or cold). Overall it was a very pleasant experience but nightlife requires a babysitter. Enjoy and hope this helps!\n\nReview 32:\nModern room, nice new. Hvac was broken but manager gave us a bottle of comp. Sparkling wine.\n\nReview 33:\nI have been here 3 times, love,love,love this place. The staff is amazing, the rooms are great, clean comfortable beds. Nice to have breakfast outside your door in the morning, and a wonderful treat at 5:30-7 pm -- cocktails and appetizers in the lounge (complimentary) . Can't wait till next trip to Chi.\n\nReview 34:\nStayed here while in Chicago on business (convention) in early January 2012. Good location, close to other major hotels and Michigan avenue. Breakfast service on each floor was convenient, although the selection was not great, and the full range of foods was not put out until 7.00 a.m. Plenty of dining and entertainment options close by.\n\nReview 35:\nI visit/work in Chicago one week per month+ and have stayed at several hotels in the downtown Chicago River North area. On this trip I was traveling with my wife and we decided to try a different hotel. First, we have a corner room. All windows face allys and brick walls. Nothing here was completely awful, but more like average to less than average and I am a very tollerable person. Also - if you are travelinig on business, make sure you get a receipt from the front desk as the one under your door only has the parking on it - which was the straw that broke the . . . . that compelled me to write this review.\n\nReview 36:\nYep, we're here right now and feel compelled to tell everybody how great it is. The service has been excellent and accommodating and the rooms are beautiful and sleek. Bring your dog and they'll give you dog shampoo. We're coming back and our dog is, too, man.\n\nReview 37:\nMy husband and I decided to do a last minute vacation with our 14 mos old daughter. We chose Amalfi Hotel for the great pictures and ammedities. The hotel was not as extravagant as we thought and the room was on the much smaller side that we were lead to believe it was going to be. The staff were great and the location was good. We ended up shortening our stay and going to another hotel. The breakfast service was one thing we liked by having it on each floor, however, 2 days in a row, it was moved to another floor since there was low volume on my floor. Not as good as I thought it was going to be for our first stay in Chicago.\n\nReview 38:\nI was traveling for business and our lodging was coordinated at this boutique hotel. It was clean and the staff was friendly. I had forgotten my toothbrush and on my way out the door for dinner asked where a convenience store was. They offered to have a toothbrush dropped off in my room which was there upon my return. Daily continental breakfast on each floor made it convenient for me to grab a bite to eat on my way out the door and ready to work. I would definately stay here again next time I'm in town.\n\nReview 39:\nStayed at the Amalfi hotel in Chicago this month with good expectations. And what a disappointment! Paid just under $200 for a \"deluxe king\", and what we got was a 2nd floor view of construction, a dirty, badly \"rehabbed\" bathroom, itchy sheets, no down comforter!! (just sheets and the gross old hotel blanket thing) , previously opened bottles in our mini bar, and plenty of rude, inexperienced staff members & managers (def. not a 3 or 4 star staffing!!) I do live in Chicago, and have stayed at a wide range of places. I know that for $200 in February, you can expect a great hotel. As there were many available the weekend we stayed at Amalfi, choosing it over say, the Palmer House Hilton, Hotel Sax, Sutton Place, Hotel 71, was a huge waste. Definitely keep looking and book elsewhere. Not worth the price at all, don't let their pictures fool you. Also, I wouldn't say that our experience was just a rare mishap, the hotel looks like an old Days Inn that had undergone a slight renvation, i.e., new lamps.\n\nReview 40:\nWe hade the best stay in Amalfi Hotel in Chicago. The staff was great and the comfort was perfect. We hade a big, clean room and we realy liked the free breakfast. And the free drinks in the afternoon was great!! Great location.\n\nReview 41:\nIt's a really nice hotel, close to Michigan Ave. The view from the room is average, but this is always the case in Chicago when you stay in lower levels :-). Room is OK for a 4 star hotel, very clean and comfortable with free internet, but the price of almost 200$ with tax is a bit too much, even for Chicago. There is a free breakfast provided, but this is American style breakfast - a table on every floor with coffee, tea, soft drinks and some muffins. Nothing fancy.\n\nReview 42:\nI do not understand the negative reviews recently posted about the Amalfi. I read them after I made the reservation but decided to stick with my choice because all the other reviews were so positive. I am glad I gave the Amalfi the benefit of the doubt. It was truly a wonderful hotel and I would not hesitate to stay there again.\n\nReview 43:\nWe just got back from 4 days and 3 nights at the Amalfi Hotel in Chicago and loved the way we were treated, loved the room and the breakfast is a lovely continental spread with fruit, pastries etc. laid out on each floor so it's very convenient. After all the traveling we do it was so nice to stay in a hotel that didn't have all the hustle and long lines of the larger chains. The staff were all very friendly and accomodating. We checked in a little early and there were no problems and since our return plane was leaving late they allowed us a later check out. The hotel is in a great location for walking just about everywhere with great restaurants within walking distance plus a couple of blocks to wonderful shopping. All in all we were very pleased to stay in this hotel and will definitely stay there when we return to Chicago.\n\nReview 44:\nAmalfi is a great boutique hotel with a great location, close to the Chicago River, Michigan Ave, and the restaurants and nightlife of River North. The EL is near by for access to the airports, Wrigley field, and the rest of the city. Nice continental breakfast provided on every floor, and even a nicer cocktail hour with the appropriate Italian Peroni beer available. Baseball fans will appreciate Harry Carey's Restaurant across the street.\n\nReview 45:\nI like boutique hotels. But, this one feels cheap and it's not clean. First of all I asked if I could have a quiet room - yes, they respond. Only to get a corner room full of windows facing the main street. It's impossible to block out the lights (and noise) with many pairs of curtains that you could not get to stay closed. In the bathroom, there was a used towel hanging over the shower curtain. After letting the front desk know, it was actually there the next day as well. The phone had long black hairs on the panel of the phone. The rugs were dingy - just did not feel clean in anyway. There's no real room service and the \"free\" continental breakfast is not even as good as like a Hampton Inn. When i checked out and checked the bill the rate was 50% more than my colleagues - and when I asked why they said it was my travel agents fault as they did not book a corporate rate. They were so unhelpful and actually quite rude. For $365, you have to be kidding . . . .\n\nReview 46:\nOverall excellence. Stayed for 5 nights and was never disappointed. The location was central to everything from south of the river to the north, which made for easy walking. Friendly and helpful staff, quiet rooms, out-of-the-ordinary free continental breakfast and evening cocktail reception (with top shelf liquor). This hotel occupies the lower 6 floors of a 12 story building. The bedrooms are average size but the bathrooms are large with a double-headed shower and plenty of counter space. Very minor considerations: only provide 2 towels per day but give extra when asked; no exhaust fan in the bathrooms; had to jiggle the handle of the toilet to keep it from running; no mirror in the bedroom. The back of the hotel is the quietest but only the top 2 floors have a view --- the others face a brick wall. Would definitely stay here again.\n\nReview 47:\nWe booked the Amalfi looking for a great boutique hotel in Chicago. The hotel is a nice property with clean rooms and nice amenities in a good location. However, when i booked the hotel I was offered an upgraded room from a king room to a corner king room for only $10 more. That was great until I checked in. The corner room looked at two brick walls and an alley. During the night there were several homeless individuals fighting in the alley. It would seem that this is a place for them to congregate. On top of this, the dumpsters in the alley were being emptied by the waste department between 5 and 6 am in the morning. The noise was crazy loud. I think this is a nice hotel with some unfortunate aspects due to its location. The staff is extremely friendly and very helpful.\n\nReview 48:\nStayed in enough places in downtown Chicago to know what I like and I liked the Amalfi. No doubt an unlimited budget obtains luxuries not available at this hotel. These have been covered in other reviews; views, room service, pool, spa, etc. and I suppose if they are important to you, they are available at a price elsewhere. But Amalfii is not utilitarian by any means. If you're looking for a generously-sized, nicely furnished room and gracious low-key service while you're doing other things in the city, the Amalfi is truly great. My wife and I found it was close to everything. We left the car parked, except for one excursion so we could have saved money w/o the valet service. We were advised at check-in that self-park was available ($22) but without in-out privileges. We did receive assurances about security for the extra $13/day but you need to allow about 15 minutes for retrieval. Many well known restaurants are nearby (within 5 minute walk) as is access to mass transit. We'll definitely make a return trip.\n\nReview 49:\nHad a great time at the Amalfi for a \"girls weekend\". I saw the great ratings and review on Trip Advisor first then began to check out prices on several online booking agents. Found a good price online and then called the Amalfi directly. Not only did they match the price--they beat the price by 10%! So, we got a really good deal on the room! We had four females in one room with two double beds, so it was a little tight but that's to be expected. The room was neat and clean and loved the bathroom. Loved the breakfast on the floor so we didn't have to trek downstairs while getting ready in the morning. The location was great for our trip. Situated about half-way between the Mile and the theater district. Also, the best Thai restaurant in Chicago is right behind the Amalfi (Vongs Thai Kitchen). Had a super experience and would love to stay her again!\n\nReview 50:\nThis hotel was great - In a great area right downtown and close to everything. The daily happy hour had great food, wine and premium liquors. The free breakfast was even better! Actually I believe everything was included breakfast/happy hour/business center/WiFi. Our room was a king size facing the back of the building. Really clean new and comfortable. Small touches such as books and cds to enjoy made the room feel less like a hotel - Would highly recommend.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31154, "query_start_index": 31156, "query_end_index": 31156, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 879, 1938, 2714, 3820, 4180, 4785, 5466, 6215, 6938, 7646, 8447, 8644, 8973, 9631, 9898, 10073, 10557, 10955, 12014, 12317, 12937, 13486, 14352, 15308, 16016, 17138, 17797, 18125, 18619, 19167, 19886, 19991, 20309, 20661, 21288, 21561, 22208, 22730, 23756, 23997, 24481, 24824, 25674, 26130, 27116, 27975, 28769, 29807, 30680]}
{"id": "2515975", "pid": "2515975", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here as last resort using points and I was impressed. Like others mention, it is in a good location. We walked to fisherman's wharf for dinner at Alioto's (highly recommend). The room was clean, nicely furnished, and the concierge was helpful when helping to find a restaurant for dinner. The breakfast brunch was good, although a little pricey, The overall service was good. I have tried to avoid Holiday Inns until staying at this property...it definitely exceeded my expectations.\n\nReview 2:\nStayed here for three nights on our California honeymoon road trip. Check-in was quick and easy. Our room was small but clean and cozy. Lovely king bed was very comfortable. Overall hotel decor is modern and up to date. Location was fantastic, really close to the Wharf, Alcatraz, streetcar stops, Ghirardelli square, and lots of great restaurants at all price points. Hotel is attached to an amazing bike rental place where you can get an electric bike for less than $50 for the whole day. Completely worth it as these bikes let you traverse the hills of San Francisco with minimal effort. Definitely agree with reviews regarding breakfast - the food was absolutely abysmal and inedible. It was also insanely busy! Thought it would be a perk of staying here, but we should have believed the reviews. In terms of value, this hotel is pretty pricey for what you get, but that seems to be how all hotels are in San Francisco. Overall we'd stay here again or recommend it to a friend with the caveat to not expect much at breakfast time.\n\nReview 3:\nWe were in San Francisco with family and this was a great meeting spot, close to the wharf, and with in walking distance to the cable cars. The hotel must have been filled to capacity, as the elevators were very difficult to get. We walked the stairs, but was unable to find our way back to the lobby without having to go outside, and back in the front door. Breakfast was good and plentiful.\n\nReview 4:\nWe travelled from the U.K. and chose to stay at the Holiday Inn Express Fishermans Wharf for 4 nights at then end of October 05. If you are looking for a great location near the wharf and good value for money, you must try this hotel. We were allocated a ground floor room, which had a large king bed, all the expected room amenities and a modern bathroom with a powerful shower. The complimentary breakfast buffet catered for most tastes, providing pastries, muffins, cereals, toast, juice, hot drinks etc. The seating area was sufficient during our stay, but may be overcrowded at peak holiday periods. There was also complimentary internet access in the lobby, parking if required for a fee, pay phones, small gym etc. Location was great, minutes from Pier39 and a fab little deli in the Cannery. The Hyatt hotel's sports bar was also only across the road and a Denny's just at the corner. I couldn't fault this hotel, they have clearly thought about visitor needs and provided for them, I I would definetly stay at this hotel again. Highly reccommended! !\n\nReview 5:\nnot a bad hotel, just that the staff were abusive, unhelpful, sour, but then i found most people in San Francisco like that sadly, a beautiful city if you take the people out of it, sad\n\nReview 6:\nThis hotel has one thing going for it -- the location, that is, if you want to be near the wharf. The staff were disinterested, the elevators were not in working order and the only way up and down was via steps -- that took you through the kitchen/prep area. No signs, no help from the staff. The breakfast area was messy and understaffed every morning. We've stayed at many of these express hotels and they are usually much better run than this one -- find another property to stay if your destination is the Fisherman's Wharf -- there are many, many to choose from.\n\nReview 7:\nWe stayed here with our two teenage nieces and it was comfortable, reasonable and located well for tourists. Also, on-site parking was useful.\n\nReview 8:\nPlus : (1) Location is perfect if you are in SF as a tourist, (2) Room was kept very clean Minus : (1) Public hotel space as well as room were very worn out and urgently in need of an update, (2) Breakfast was very poor quality in a chaotic environment, and tables where not cleaned due to lack of staff.\n\nReview 9:\nDo not stay here if you value your safety! We were constantly harassed in front of the hotel as soon as we left the hotel, and we had items stolen from our room. The staff showed no concern for these problems, and didn't do anything about them! Why stay where they do not value your business. There are many alternatives, closer to Pier 39, such as the Radisson and Wharf Inn.\n\nReview 10:\nYou can't find a better hotel for the price on the wharf. The rooms are clean and very quiet (unlike at the Hilton Wharf where my boss stayed, she complained the walls were paper thin). Great breakfast, free wi-fi in room, nice size room, comfortable beds, great location. Staff was very friendly. Absolutely no complaints or problems. I would stay here again.\n\nReview 11:\nGreat location, 5 mins from harbour and 10 mins from Pier 39. Room was in Holiday Express building 2nd floor overlooking main road and trams. Didnt find it noisy at all. Room was clean, comfy, staff pleasant, breakfast fine, although the 1 evening meal there was disappointing. There is a large late night Walgreen supermarket across the street which had food, toiletries, drinks etc etc, plenty of eating places around. Highly recommend Boudins on the Wharf for breakfast, sourdough soup and ambience. Really recommend taking yr own hairdryer to Holiday Inns in the US, the ones supplied are weak and lethal!\n\nReview 12:\nStayed 4 nights. Rooms very clean, staff helpful and friendly. Free breakfast helps especially with discounted room rates (reserved/paid early - nonrefundable). If you like to walk a little, it's a few blocks from the wharf, a few blocks the other way to Lombard St. A little over a mile to Chinatown. Had a great stay no complaints about anything.\n\nReview 13:\nMy husband and I stayed here during our cross-country trip (by car). The service was superb and location; the best. Literally, right around the corner from Fisherman's Wharf and the Pier. The cable car and Gharadelli Sq. are right there too. We couldn't have picked a better location. Not to mention- safe! This hotel is close to everything yet very quiet. The breakfast buffet (included in room rate) was way above average. It had everything you wanted. The room was very large (king bed) and clean. We would recommend this hotel in an instant.\n\nReview 14:\nThis is a great location to stay for a couples' night in San Francisco followed by a 3-night business trip. It's easy to walk around to the sights and activities along Fisherman's Wharf and the Embarcadero. For dining we could choose from everything from Denny's to exceptional seafood. The cable car was just a block away. Hotel was solid for business too with everything needed for the next 3 days of conference. Friendly hotel staff. Parking at $45 was offered, but found $20 per night parking at Anchor Center 2 blocks away with in and out privileges after talking with the attendant. I'll be more eager to go to the city for a night in the future.\n\nReview 15:\nWe were here for three nights during our stay in San Francisco. Very nice comfortable and the breakfast was really welcome coffee in the room was great too. I would recomend to anyone that would like to stay in the best part of San Francisco.\n\nReview 16:\nIf you have a young child and are going to San Franciso, the holiday Inn at Fisherman's walk should suit. The hotel has an outside pool and you are in flat 1 minute walking distance from all the attractions at Fisherman's Wharf, with its bars, restaurants, and boat trips to Alcartraz. Also, the area is flat so no hills to push a buggy up. Very close to the main tram station into San Francisco. We booked with Virgin and they were perfect picking us up from the airport in a limosinine for no extra cost and the whole trip was effortless thanks to the very helpful staff on the plane.\n\nReview 17:\nMy disappointment occurred upon arrival. I thought I had booked a \"two room\" sweet and upon arrival was told \"we don't have two bedroom sweets ...we only have a sweet with two beds\"...... Small beds at that. Upon inspection, the room was smaller than most regular hotel rooms. I asked what classified this room as a sweet and was told it was because it had a small refrigerator and a sink. Result, two expensive nights and a great deal of disappointment.\n\nReview 18:\nI made reservations at the Holiday Inn Express on Beach Street, beacuse my sister and I wanted to be in the Wharf Area and it was my sister's birthday. The hotel is in a great location.. across from the Hyatt Hotel. A block from public transportation, parking is expensive, but why bring a car if you are visiting the City and Wharf area.We used the Super Shuttle from the airport. Good service..cost was $15.00 one way. The hotel staff made us feel welcome even though we arrived early. The front desk personnel, I think his name is Joseph was just the kindness person when we checked in.. the hotel also had a bag of chocolates waiting for my sister after we checked into our room. Comp. breakfast is good, room is clean, and there is free internet service. I would stay here again.\n\nReview 19:\nStayed right in the heart of tourist area, blocks from Fisherman's Wharf, the waterfront area. Room was very nice, hotel staff very friendly. My only complaint was waiting in line for 30 minutes for breakfast. With the number of people in this hotel there was only one line for breakfast. I can't believe that someone hasn't looked at this problem and addressed it with multiple lines/stations for breakfast. This is why I wouldn't come back here. What a waste of a morning waiting for food. My husband and I thought the beds were also very hard.\n\nReview 20:\nAlthough there are many hotels in the Fisherman's Wharf area, we chose this hotel because we really like the Holiday Inn Express chain and have stayed in many throughout the US. Besides the great location, I guess the biggest draw would be their incredible free breakfast - not just the standard cereals, but scrambed eggs, bacon, etc. Considering we found the restaurants in the area to be fairly expensive, this was definitely a money saver and a nice way to start the day. As to be expected, though, the eating area was always very crowded. Our mini-suite was somewhat disappointing, rather small, compared to others in the Express chain we've stayed at. At night the room was quiet even though the daytime traffic was noisy. Service was friendly. All in all, a very nice hotel. A tip for riding the cable car at the turnaround near the hotel - we went later on in the day and there was hardly a wait. Also, we'd recommend the Night Tour at Alcatraz. Booking online well in advance is a real convenience.\n\nReview 21:\nThe hotel itself was a standard Holiday Inn Express with adequate, clean rooms and a good complimentary buffet breakfast. Hotel Foyer was pleasant. Points for concern: - Parking is valet only and $32 + tax per night which is a rip off - Staff had a take it or leave it attitude - Fishermans Wharf is a tacky blemish on the face of a beatiful city - I would never stay there again - Hotel is in a noisy location My recommendation is that you stay at another hotel out of the area\n\nReview 22:\nThis hotel was just great. Breakfast had lots of hot choices, staff was nice, good location and price was good for the area.\n\nReview 23:\nThis hotel charges your credit card for the full amount when you make a reservation and will not refund the amount if you cancel the reservation. DO NOT BOOK A ROOM HERE! THEY STEAL YOUR MONEY!\n\nReview 24:\nThis hotel was right by Fisherman's Wharf and only a 30 minute walk to Chinatown. It is a short walk to the Muni bus stop where you can catch the 30 Stockton bus to go south to Chinatown or go west to the Golden Gate Bridge. The hotel is only a 10 minute taxi ride from the Embarcadero BART station. It should cost you $8-$9 US Free buffet breakfast was a bonus. It got us out faster in the morning to go see the sights. The breakfast was nothing elaborate but it was fast and there was lots of variety. The front desk staff were very helpful and patient about sightseeing questions and let me extend my check-out time by 1.5 hours. The room was very clean and quite nice. The coffee maker in the room was great for making tea in the evening. The hotel was very quiet and we slept soundly as the beds were very comfy. There are 2 laptops for guests to use to access the internet which was great. We were able to e-mail messages home.\n\nReview 25:\n1) arrived and the room we reserved was \"dirty\" so were downgraded for the night to a FILTHY room in the older building. 2) we booked this location, though more expensive then the Hilton across the street, for the refrigerator (needed for medication), which wasnt in the room. A very rude gentleman reluctantly brought one to our room after a lengthy phone conversation. 3) D \"just the initial\" refused to call a cab for us, was very rude, and told us to go \"find the bellman,\" who was no where to be found. 4) When we complained to the manager, Robert, about how unimpressed we were with our experience, he stated, \"well, I'm not impressed either,\" gesturing to my sister. In short, rude staff, FILTHY accomidations, no customer service standards, and false advertising on amenities. Hundreds of hotels in the city, pick any other.\n\nReview 26:\nFrom check in to check out couldn't find anything to excite me here. Have stayed in San Francisco many times, first and last time here. We got stuck in the Beach Street section, second class at best. Our room looked out onto people's feet walking past, very noisy and quite gloomy. Completely lost power for about 3 hours on the Saturday night, no explanation, no apology, just suck it up. Would recommend staying anywhere else but here. The only bright side - the concierge was extremely helpful, the front desk staff and on-call Manager could do with some lessons in how to treat guests.\n\nReview 27:\nWe stayed two nights and thought it was a great location. We were in town for a music festival so needed to be able to drive to and from AT&T Park each day. We also went out with friends Friday night in North Beach which is a 10 minute walk from the hotel. My biggest complaint was with the key cards. We had a horrible time using the key cards into the annex hotel elevator (the one with the Denny's) and into our room. We also saw other guest have the same issues. We had the key cards replaced twice and still had issues. If we were staying longer than two nights this would have been a bigger issue and I would have requested a room in the main hotel. My other problem with the hotel was how noisy it was. I was woken up early each morning by other people in the building. The walls seemed paper thin. You could hear everything. I would stay in the Fisherman's Wharf again, but probably would try a different hotel.\n\nReview 28:\nMy sixteen year old daughter and I recently visited San Francisco during her Spring Break. The location of the hotel worked well in touring the city for the first time. It was convenient to everything at or near the Wharf area. We toured Alcatraz, rode cable cars, trolleys, city buses, toured with CitySightseeing, went to Muir Woods, the wax museum, Golden Gate Park, SFMOMA, Chinatown, rode the Ducks, toured de Young, Sausalito, the Academy of Sciences Museum, Pier 39 and the Aquarium of the Bay, and enjoyed a tour of the Bay with Blue and Gold Bay Fleet tours. Using the San Francisco CityPass and CitySightseeing San Francisco's Freestyle options we covered the city in our 5 day stay. Highlights having done so were an evening tour of Alcatraz, Sausalito, our tour of Chinatown with Linda Lee tours, and the Duck tour with Captain Van.\n\nReview 29:\nWe stayed here and were put into the executive building next door which was nice. We had a great view and our hotel seemed in good upkeep. Didn't get a chance to try breakfast so no comment on that but the hotel was loud as there were a ton of kids running up and down our hallway at 9 o'clock at night and security was called more than once to resolve the issue. You definitely pay for location though so if you are going to be renting a car or have good transportation, I would pick the La Quinta Inn in south SF off Airport Blvd. We stayed there for the second part of our visit, the hotel rooms were actually a little nicer, the hotel itself is nicer, they have a hot tub which Holiday Inn doesn't AND it's almost $100 cheaper per night so like I said, if you have transportation, save your dollars!\n\nReview 30:\nWe stayed here as our first stop from Australia on American holiday. I was not sure what to expect and was pleasantly surprised. Location is excellent less than 2 blocks from fishermans Wharf & easy walking distance to cable tram and other attractions. We have 2 children 11 & 14 and it was a great location with low noise and comfortable facilities. The free breakfast was simple but nice & fantastic cost saver to start our holiday.There is a great bar acrooss the road called Knuckles and if you like beer you must go to Jac's bar which is easy walking distance. San Francisco was great and this hotel excellent way to see it all from...\n\nReview 31:\nThe hotel is in a great location. It's clean. It features a breakfast buffet that includes items like eggs, bacon, muffins, cereal, etc. It's about a block away from a Walgreens (families traveling with children will understand the importance of having a store like this close). My only complaint would be the cost of parking, which was $43 plus tax per day at the time that we stayed. We were, however, able to get around that by parking on the street for free at night and in the lot behind the hotel during the day. That lot was only $7.75 per day. So, other than the parking fee, it's a perfect place to stay with kids, and I would stay there again without hesitation.\n\nReview 32:\nGreat price and location at time or our visit. Since I think Holiday Inn has increased the prices but great location. Property bigger than most \"express\" locations more like full hotel. Good larger rooms with windows able to open and get some bay air. Nice views, great large free breakfest buffett, nice garage parking.\n\nReview 33:\nWhen we made our reservations in June of this year we had no reason to think we would not be able to keep our vacation plans for San Fransisco and northern California. I had a medical problem that would keep us from our reservations so I phoned in July to cancel our reservation and was informed that the cancellation policy is the full price of the room for both nights, over $500! Horrible cancellation policy! Then there is the extra charge for a small refrigerator that might hold a bottle of wine and a couple of bottled waters that costs $5 a day and the maintenance man brings the fridge to your room. Lastly, it took 10 minutes to check in and we were first in line behind two other couples checking in, I would not recommend this hotel and we will not be staying there again.\n\nReview 34:\nWe flew virgin to San Francisco, this was ok however the last time we flew State side we flew with United (Much More Professional and accommodating). Fishermans Wharf was ok as a base and for what it is the Express was first class. Good sized room and well looked after by the staff, the location is just about right for exploring we walked back from union square a couple of times, the yanks thought us mad but we English dont mind walking a few miles, on a warm spring day. The muni transport system is first class, our transport systems could learn a thing or two. All in all I would stay here again, oh and my wife thought it just right for the world famous chocolate factory, and their amazing sundaes\n\nReview 35:\nHaving read some of the reviews here I was a little worried about the hotel, but I really shouldnt have been. The room was large clean and newly furnished. We had a view onto the street which was fine. The staff couldnt do enough for us, and were really helpful every time we asked for it. The breakfast was great, if yu didt eat the egg products, everything else was fresh and tasty, plentiful and there was a lot of options, a fantastic free breakfast.\n\nReview 36:\nJust what you would expect from Holiday Inn, good value great staff and great location. My partner left his wallet in the bathroom the day we were flying back to the UK, the reception team arranged a limo to drive it to the airport prior to us flying.\n\nReview 37:\nThe rooms for this hotel were in very good condition and well maintained and appointed. Although busy, the complimentary breakfast was a great way to start the day that contained something for everyone. The reception staff were very helpful and were able to organise a half day stay below the advertised rate. This was extremely convenient given that our family had a 10pm flight out of San Francisco.\n\nReview 38:\nWe are a family of 4 (with boys aged 11 & 7) and arrived at 11.30am after a 15 hour flight from Australia. The staff were only too happy to store all of our bags until our room was ready. This gave us time to have a look around the Fisherman's Wharf area and get some lunch. When we arrived back at the hotel, check-in was quick and pleasant. Our room was quiet, clean and comfortable. The buffet breakfast was good and plentiful. Having the business centre with internet access was an added bonus. The staff were always helpful and gave good directions and good advice about the local public transport. The Holiday Inn Express is in a very good location, just a few minutes walk to the Wharf, the F train, cable cars, several supermarkets and food places. It was a really good place to start our holiday and I would recommend it to anyone going to San Francisco.\n\nReview 39:\nAfter five weeks on the east coast of USA,we had stayed in many Holiday Inns, Hampton Inns, Embasssy Inns etc. Without doubt this hotel had the worst buffet breakfast. Even allowing for the disgraceful use of disposable cutlery, crockery etc that we encountered everywhere in the USA, I cannot believe that so many reviews accept chocolate iced donuts, cardboard muffins, fruitloops, the sweetest orange juice ever , white bread for toast , overripe bananas, and flowery apples as a \"great breakfast\". Travel to Australia, Italy and New Zealand and find out what a good breakfast means! Avoid the breakfast and go just a block away on the corner of Taylor and Lombardo to a really great, cheap cafe for smoked salmon bagels,really good coffee etc, so good for around $10 a head that it covered lunch as well.\n\nReview 40:\nWe enjoyed six nights at this hotel - great room, great complimentary breakfast with a reasonable price for tourist season. Front desk staff and Valet staff could answer any question we had and provided good solid suggestions and information. Location is perfect - two blocks to Fishermans Wharf, and two blocks to Cable Cars which will take you to many tourist locales. My only suggestions upon completing hotel survey, was the addition of a small giftshop, where snacks, papers, and toiletries could be purchased and to clean their windows! Highly recommended! !\n\nReview 41:\nThis was a great place to stay. It was close to everything and very clean. Surronded by other more \"pricey\" hotels without breaking the bank. We had a king room. The bed was very comfortable. The decor was good as well as the service. They served a hot breakfast every morning for free. We WILL be back. The only down side was no view. Which was fine because the room was bright. Plus the only view you could get was of another building.\n\nReview 42:\nWe stayed at the above hotel 2 adults 3 children. I must say we had a great 3 days the hotel was better than we expected very clean, our room was spacious on ground floor, it seemed like a new hotel. Very close to all the tourist things. Breakfast was great and staff very helpful, we just couldnt fault the hotel. We will definately recommend this hotel to friends. rickrock\n\nReview 43:\nWe stayed here for a few days in November 2006 and had a really nice stay. The hotel is in a great location in which to explore Fishermans Wharf and is a few minutes walk to the main attractions. The rooms are ample and reasonably furnished. The staff are ok , although the breakfast bar can get crowded and is a little messy.\n\nReview 44:\nExperience tainted by poor breakfast arrangements and poor attitude of staff, paying $400, yes $400 for a nights' stay one would expect a decent breakfast at least- not at all, i was yelled at by an angry mexican looking man when i tried to prop open the main door into the breakfast area- he yelled, \"Mister close that door!!! was shocked at being spoken to like this from someone representing a major chain like Holiday Inn, this man then began hurriedly removing breakfast items when i was already in line. i was one of several people at the reception desk complaining about breakfast-at least I got the $50 parking fee waived. DONT STAY HERE, THEY DO NOT VALUE YOUR CUSTOM, BREAKFAST IS RUBBISH AND YOU PAY THROUGH THE NOSE TO PARK!! STAY SOMEWHERE ELSE!!! !\n\nReview 45:\nJust got back from San Fran. This is a fairly good hotel. I booked with the Friends and Family Rate and so I saved a bundle. Got the 4th floor. The front lobby area and common hallways/areas are actually very nice and modern.I found the front desk clerk quite friendly. The rooms looked average though, with old box style TVs, No Wireless Internet (had wired though) and furniture that is a bit worn. The rooms and hotel in general were kept quite clean and organized. Breakfast was chaotic. It would open at 6:30am and would be packed. It was standard HIE breakfast and suited myself and my family just fine. Watch out for parking. 43/night! If I visit San Fran again, I'd probably stay again thanks to consistent service, standards and location.\n\nReview 46:\nWe stayed here for three nights with a teenage daughter and son. This hotel was in a great position with easy access to all of the tourist sights and transport. The hotel was far enough away from the seedier parts of Fishermans Wharf to feel safe but there are a lot of homeless on the streets. The rooms were clean and roomy and the front desk staff were very helpful. It is a busy hotel and the breakfast is a little uninspired. The access to the internet in the business centre is limited to the over 18 year olds which drove my kids mad. Some amenities (pool) are not located at this hotel but next door at the Holiday Inn so best to check if the amenities you require are on site. This wasn't an issue for us as it was cool when we were there,\n\nReview 47:\nNice, clean, comfy hotel. Just a few blocks from the wharf and the trolly. Vallet parking underground about $35 a day. Cont breakfast was more than expected with hard boiled eggs, cinnamon rolls, and pastry along with cereal and doughnuts. Room was comfortable and even had its own coffee maker. Interior room view was not the best, but we didn't stay for the view. Friendly and helpful staff. They were great with directions. I'd recommend for the budget watching folks who still want to stay within walking distance to the wharf. Overall, a great stay and no complaints.\n\nReview 48:\nI travel to San Francisco quite often for weekend vacations. I usually stay close to San Francisco International Airport due to the fact that the hotels close to the airport offer better rates and are within a short drive to Downtown. However, during my last visit, I booked this property due to the low rate that the hotel offerred. However, the room became very expensive due to the fact that the hotel charged me forty-one dollars a day to park my car. Further, the rooms were small and the breakfast bar was poorly stocked. Next time, I will probably choose to stay at one of the airport hotels again since the rates and rooms are better and since those hotels do not charge for parking.\n\nReview 49:\nWe stayed here for 2 nights in August and found it to be a great choice. The hotel was extremely clean and our room on 4th floor was very quiet. The breakfast was also very good and I was hesitant after reading some complaints about breakfast area and although we found it to be crowded , it was well stocked and a nice amenity. We had considered Comfort Inn at Van Ness and must say we definitely made the right choice. Very close to everything fun to do! Just 2 blocks from Fisherman's Wharf. I am very particular about where I stay and would not hesitate to recommend this hotel.\n\nReview 50:\nWe used our points for the room. Very nice hotel not ritzy, but quaint & all of the staff were attentive to our needs\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29032, "query_start_index": 29034, "query_end_index": 29034, "truncation_seperator": "... 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{"id": "255674", "pid": "255674", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe picked the Sydney Harbour Marriott to use some coupons we had received, and were very pleased with the hotel. As we were out touring most of the time, we didn't spend too much time there (nor did we eat/drink anything in the hotel). The main selling point is the location. I suppose there are a bunch of hotels that are well located in Sydney, but for our purposes, location couldn't be beat. We like to walk, and found it a breeze to get anywhere. - 3 minutes from Circular Quay, for the ferries, buses and trains - 5 minutes to the Rocks, for shopping, food and the Harbour Bridge - Less than 10 minutes to the Opera House and Park - 15 minutes from Darling Harbour and Woolloomaloo The room was a fairly typical Marriott room. We had a decent view of the Opera House, which was nice to look at while we were in the room. Bed and sheets were very comfortable. Rest of the room was just OK. Overall, I would stay here again.\n\nReview 2:\nAfter a sluggish check in we headed up to L24. The odour was overpowering as we departed the lift and simply offensive in the assigned and unimpressive room. Our first call to reception confirmed we were in a non-smoking room as requested and they offered to send a staff member to investigate. After a wait a staff member arrived with a can of air freshener and explained the whole floor was a smoking floor. We again rang reception who offered to send someone up with a key for another room on another floor. After a long wait, we headed down to reception and requested a refund as we were very frustrated and disappointed with the service. We were offered an upgrade eventually but we weren't keen to stay a moment longer and went home.\n\nReview 3:\nI never thought I would make it to Sydney, but January found me staying a week at the Marriott at Circular Quay. Despite the unusally rainy weather, I thoroughly enjoyed my stay. The hotel is a block away from the main rail and ferry station on the harbor, and some rooms have views of the Opera House (for $50 extra.) The hotel is walking distance to everywhere: the Harbor, the Opera House, The Rocks (great Saturday and Sunday market there), the Botannical Gardens (check out the thousands of fruit bats hanging from the trees by the tropical plant pyramid), Market Street, the Observatory, the Bridge Walk and many great restaurants. The hotel is a very nice Marriott: atrium lobby, lobby lounge, larger-size rooms, very comfortable and clean, and a nice buffet breakfast. You do have to pay for internet access. And the toilets are the low water kind, which means you have to flush them four times. All in all, though, this is a solid pick if you are staying in Sydney.\n\nReview 4:\nDo not leave your car in the hands of this hotel. The valets damaged our vehicle while parking it. When we handed over the keys to our car, they did not warn us about the risk of leaving our car with them. We have given the hotel a chance to respond but after months of phoning and emailing their employee Derek Malley and the General Manager, Jennifer Brown, they refuse to accept responsibility. If you are willing to take the risk and leave your car with this hotel, be prepared to wait 15 minutes for them to retrieve the car. Also, this hotel takes many coachloads of tourists. The porters will just leave the luggage of 100+ people across the inside entrance of the hotel. So if you are travelling alone or as a couple, be prepared to carry your own bags and to wade through miles of luggage to get out of the front entrance of the hotel.\n\nReview 5:\nThis is a quality hotel at a desirable location. Rooms have been updated on Executive level 30th floor. Lounge is much better than US properties and compares favorably with Hong Kong and Singapore Marriotts although food selection is not as good. Only negative for me was gym...it is dated with inadequate locker rooms. Otherwise, highly recommend.\n\nReview 6:\nGreat location just off Sydney harbour, but the hotel is a bit tired and in need of refurbishment. We found service poor and were kept waiting for rooms after the 3.00pm check in time. Be warned about the lift situation, they are being refurbished and one of them is permanently out of action. This means at peak times you can be kept waiting for 15 minutes or more and when you do get one they are scarily packed. We liked the look of the Observatory.\n\nReview 7:\nWe stayed here for four nights in March during our vacation to Australia. The hotel location is great, and a short walk will get you to the Rocks, the ferry terminal, or shopping. The hotel lobby is spacious and friendly. Our room was very nice, with comfortable beds and sliding \"shutters\" that darkened your room so you could sleep. My only complaint of the room was that there was a very small (about an inch) step up to our bathroom and I stubbed my toe (HARD) on it in the middle of the night. My husband creaked his back stepping out of the bathroom and not realizing that the floor was lower than the bathroom floor. Another complaint was the elevators. I believe the hotel may have been working on some of the elevators, but it took upwards of ten minutes to get a lift sometimes. Otherwise, we had a very pleasant stay and would return.\n\nReview 8:\nBeautiful hotel but we had two Queen beds in our room and they are the size of a US double. And our \"view of Sydney Opera\" room was only true if we stood right up at the window and looked dar off to the left. Otherwise, good hotel. Very good food.\n\nReview 9:\nThis hotel is over-priced and is under renovation which they do not tell you when booking. We booked an executive room which is supposed to be on a higher floor, there are 32 and they put us on floor 15 with no view but still charged us a premium rate. This was a renovated room and the shower would not drain properly. The entire stay was one disappointment after another. Stay else where.\n\nReview 10:\nFor proximity to the harbour and views of the Sydney Harbour Bridge and the Sydney Opera House, this is an excellent choice. The rooms are pretty standard Marriott fare (although the refurbished rooms seem more spacious with the removal of the large TV armoire) but the are certainly clean and comfortable. The staff were all very helpful. There is a weird elevator layout, but that is hardly a deterrent.\n\nReview 11:\nOpera House view for over 300 bones a night and opera house only visible from an acute angle of the room. At check in employees were pompous and not helpful. Then at check out tried to wrangle me for a $100 phone bill. Do yourself a favor and stay somewhere else-like the Hilton on George St-for the same price better service, amenities and executive access. Will not stay here again, nor another Marriot for that matter.\n\nReview 12:\nVery attentive to all your needs and helpful in every way.\n\nReview 13:\nWe had booked an aparthotel for 10 nights. it was a disappointment so we looked for another hotel immediately. After a long haul flight we were not at our best but the staff at reception could not have been more helpful and welcoming. we were shown round the hotel. We needed some flexibility as our children were visiting us while we were in sydney. The hotel came up with an excellent solution and we transferred immediately. when we arrived with our suitcases we had been upgraded and were given use of the executive room . This was an unexpected bonus and for a longish stay made the visit unforgettable. If you were lucky you got THE table at breakfast with a stunning view of Sydney Opera House to your right and Sydney Harbour Bridge to your left. We also looked at the Four Seasons hotel. A lovely hotel but the gentleman at reception was frosty towards us and certainly not welcoming. The suite in tHe Marriott was of a high standard and all the staff were friendly, keen to help but unobtrusive. Excellent experience.\n\nReview 14:\nStayed there in April on a special package deal offered by the hotel and advertised in The Age newspaper. It included a double room with city views, breakfasts and free valet parking (unsually costly in the centre of Sydney). We were given a room with a great views of the bridge and harbour which was wonderful. The location is also great - a short walk to the Rocks, Circular Quay, restaurants and the gardens. Our only complaints were that we were charged for one breakfast each day which was odd as there was two of us staying there. This was quickly sorted at check-out and no charge was made to us. Another hiccup was the rudeness of the valet parking attendant who was very rude and condescending. However, the check-in and room staff were extremely helpful and friendly and professional. Overall, I would certainly stay there again!\n\nReview 15:\nThe location is great and the food is good BUT do not go to this hotel if you plan to stay for more than a day. The room is so poorly set up that you have no place to unload a suitcase and will wonder if anybody has ever used the bathroom. There are virtually no draws, little hanging space, no space in the bathroom and the bath towels are miles away from the shower. Two people staying for two days or more will be a disaster. I suggested that the hotel manager and his/her spouse spend a few days living in their own hotel rooms. The problems are so obvious and easily fixed!\n\nReview 16:\nI was here for a conference with 12 colleagues, and was hoping for an early check in. That didn't happen and my rom was eventually around 3pm. The beds are comfortable. I was on the 12th floor, so no view to speak of. I had 2 gripes: 1. I called room service on the 17th august and it took about 45 mins to get a response. All I was after was some cheese and i was told that room service had just closed, and that they only had the night menu available. Anyway if they had answered then phone when I first called, then room service normal menu would have been still operating??... They eventually delivered some cheese, but no crackers. . ?, couldn't be bothered calling back to request more. 2. The shower leaks water and I almost flooded the lounge area. 3. Very average mini bar, cheap Chinese peanuts, terrible cheap mini bottles of local wine.\n\nReview 17:\nThe room had a great views of both the Opera house and the Sydney Harbor Bridge, which are beautiful during the day and almost even more striking in the evening. This Marriott did had a bustling executive lounge on a high floor, so for the rewards members the food in the morning and cocktail hour in the evening (along with friendly Australian travelers as well as visitors) was a great amenity. The bridge climb of the Harbor Bridge was the experience of a lifetime (walking distance from the hotel) and tour of the Opera house also worth the time, even better to see a performance. Also worth it if you have the time - bus trip to the Blue Mountains, which can be arranged by the concierge at the hotel. Absolutely stunning. Featherdale Zoo (where you can feed Kangaroos and pet Koalas) is also a worthwhile trip, and inexpensive. The hotel was also within walking distance to all the restaurants and shops at the Rocks, and the concierge was always willing to help with suggestions. Comfortable well appointed rooms, internet is pricey. There is a McDonalds nearby that offered free wireless.\n\nReview 18:\nMarriott should be ashamed of the service offered at Sydney Harbour! Service is slow and some front office staff is unfriendly. One of the porters droped my bag with my laptop inside. When finding out that the laptop is broken, the Director of Security & Safety, Andrew [--] first off all did not have the time to talk to me. After pressuring front office staff he talked to me for 5 minutes saying that he connot do anything about it exept of following his standardized procedures of investigation. No apology, nothing! He talked to me in a disrespectful manner, showing no sign of intrest in my matter. When leaving the hotel and waiting with my luggage to depart the hotel, he walked by me looked at me and said nothing! After ensuring me he will contact me within 7 days, after 2 weeks I still have no answer! Being a loyal customer of Marriott this should not happen and people like that should not be employed by a high quality service provider such as Marriott!\n\nReview 19:\nhaving stayed at other marriot, in sydney and brisbane, i was a little disapointed with the harbour marriott. the plus' first though, the location is fantastic ! just across the road from cicular quay, however we did feel that this hotel is almost too big. we had neumerous problems with contacing 'at your service ' we reqested a sydney telegraph daily, but this request was not met and we were told could not be as the hotel did not stock this local paper, yet they could get international papers ! the bed was VERY uncomfortable and hard and the bath room in particular was very small. the staff we found were not particulary freindly either ( this is in comparison to other marriott ) but we spent very little time in the hotel and it certainly was a clean hotel and felt very safe. it is however expensive and if you do'nt mind a bit of a walk i would recomend the sydney marriott on hyde park out of the 2 marriott in central sydney\n\nReview 20:\nOn our Honeymoon we traveled to Australia and started in Sydney Harbor, we stayed at the Sydney Marriot Harbour at Circular Quay and had an amazing time. We received a complimentary bottle of champagne and the staff was helpful and friendly. We ordered room service once or twice and everything we ordered was delicious. Every morning we enjoyed a breakfast buffet and made to order entr\u00c3\u00a9es cooked by world class chef\u00e2\u20ac\u2122s.\n\nReview 21:\nThis was our first hotel in Australia. The pre-ordered limo whisked us in no time to the hotel. After the 20+ hour flight we felt like arriving in a haven of tranquility. A hotel like this is just what you want after such a trip. Sure this is no designer or 'boutique' hotel, but it is everything a good solid luxury hotel should be. Our room (executive suite) was superbly comfortable, with off course the wonderful Marriott bed and a good view of the harbour and opera house. From this prime position we watched the QM2 and QE2 glide into Sydney harbour. We took breakfast and evening drinks in the executive lounge, which made us feel very privileged. In our room we had wireless internet acces. My husband needed medical attention during our stay, this was organized with a minimum of hassle. Every staff member we had dealings with was courteous and efficient. I recommand this hotel and when I visit Sydney again I will certainly stay here again.\n\nReview 22:\nRecently we took a trip to Sydney for the weekend and decided to try the Sydney Harbour Marriott. We usually stay at the Westin in the centre of the CBD but it was heavily booked and so we decided to try the Marriott. The position is great if you are a tourist staying in Sydney for a short amount of time. Value wise it was really expensive. The room was tiny with a view of walls of other buildings. The pillows were the worst I've ever had and the bed was terrible. There was a very strange yellow light in front of the mirror hanging so low that if you stood in front of the mirror you looked like a body with a lampshade head. No bath for the kids and when you have a shower the bathroom fills with water. The staff were really nice though.\n\nReview 23:\nWithin eyeshot of the famous bridge and possibly the Opera House. However, everything else about this hotel is uninspiring, dated, dull and disapointing. From the moment you walk into the anonymous loby (first impressions are made in the hotel loby and this is consistent with that theory). In fact, from the moment you approach the hotel it seems disjointed and awkward. The walk to the room builds no anticipation or level of improved expectation for what the room will be like. Which is just as well because the room was dull. Dull carpet, dull decor, dull furniture. All the features you get in those 'has been hotels' are in here. Not enough power sockets and the ones they have are in awkward positions, Not enough bathroom accessories (every decent hotel should have a complimentary toothbrush/paste and other items in the bathroom). No iPod holders or other finishing touches. No little jogging map on a card. The bar was also anonymous. Overall, dull, dull, dull.\n\nReview 24:\nThe Wotif rate of $250 for a city view room was good value. The room on the 22nd floor had a view out to the mountains over the city and although is inferior to a harbour view represented a good deal. Within walking distance of the Opera House, Rocks and Circular Quay Station even with sore feet. The king size bed was extremely comfortable. Unfortunately no alternative to the doona which are always too hot for Australian conditions. Why don't hotels have a spare lightweight blanket. It is either a sheet and turn the aircon up or doona and turn the aircon down. Not environmentally friendly at all. Staff were friendly, efficient and obliging. Make the most of the makeover!\n\nReview 25:\nI stayed here for 2 weeks as a business traveler. I was treated like hurded cattle, room service delivered wrong/missing food 50% of the time, and they ask you to buy an internet card to print a boarding card from the business center! The price you pay for the value you get is laughable. Next trip I stayed at Westin Sydney just a block away and had the full 5 star experience. Never again Marriott. Pros Location 5 star breakfast Prompt room service Cons Service non-existent Delivered someone else's dry cleaning to my room with mine - no apologies by staff. Asked to purchase internet card to print boarding card from business center computer - ridiculous! Micro tiny rooms LOW ceilings - claustrophia to the max! Never again Marriott Sydney Harbour. Say hello to Westin Sydney where customers are treated as individual guests and delivered service 5 star customers expect.\n\nReview 26:\nThis hotel is in a perfect location and is luxurious. It is better than we expected, even though we expected a lot. Highly recommended.\n\nReview 27:\nThe hotel has an excellent location. It's great for those who like to take walks and go out at night because everything is in walking distance. The facilities are excellent, the room is very nice. However, the way the staff treats you is surprisingly bad, they always make you notice how busy they are, you don't even finish your sentence and they would hang up the phone, they interrupt you while you talk, its really frustrating. We talk to the manager and she had the same manners. Even the bellboy on our arrival asked us to carry our bags ourselves. The consierge never answered the phone and he even didn't badder to call us back. When we left the hotel we found with surprise that we were not the only ones who complain. Another guest checked out shouting out of frustration when was asked how was her stay. We were there for our honeymoon, and is a decision that we'll always regret. We chose the Marriott because in Lima, Santiago, Miami, Quito and other cities we have loved them.\n\nReview 28:\nWe stayed there for a week, we were able to check in straight away, the rooms are good, quite and clean, and best of all was the location of the hotel, it was close to everything (trains, ferries,..etc) no problem going anywhere around. Internet for Marriot reward program members is free of charge which was excellent, Breakfast was expensive but just beside the hotel was a nice cafe we used to eat there. My drawback was the amenities inside the room was missing many stuff like Bath robe,..etc. All in all was a very good experience and I recommend it\n\nReview 29:\nWe had a phenomenal stay at this property, for 4 nights, in April 2011. The stay was excellent, in every way, and I'd highly recommend this property, especially based on location, alone. We were able to walk to all the key attractions in downtown Sydney, and able to quickly walk to both the ferry and train stations, for other attractions. As we utilized Marriott Rewards points for our stay, I can't speak to price/value. The hotel restaurants and bars were very nice, also. The only downgrade I would give is the pool area, which was cold, small, and did not offer lounging chairs to relax / hang-out.\n\nReview 30:\nAs most have said, this location cannot be bettered. Right down the road there are water taxis, ferries, buses, and the subway. But since you are right near the Quay, you might not want to leave. The hotel is a typical large high class impersonal hotel. We had no particularly good view from our room. Great shower, clattering toilet seat, heavy quilt. We ate a delicious steak dinner in the restaurant the first night, but for breakfast went a block down the street to Starbucks for a coffee and croissant. I like the Hyde Park Marriott better because it is easier to drive to, they have a coin laundry, and all around it is friendlier. Can't beat the location on the Quay though.\n\nReview 31:\nWe recently stayed here with our family while traveling in Australia. Although the location is excellent this was one of the worst Marriott properties I have ever been in. The rooms are indeed small and outdated. In addition the service was horrible. As a gold Marriott rewards member I had to even beg for a late checkout (just for an extra hour) and similarly when asking for other simple things the default attitude was always no. I would never stay at this property again given the quality of service.\n\nReview 32:\nOur travel agent booked us into a room with an exquisite view of the Sydney opera and harbor, but he never sent us a coupon, so the front desk didn't have the necessary information. No matter: the floor manager set to work and within a few minutes we were into our room (quite early). Typified the approach of the hotel staff--uniformly sunny and helpful. The hotel is very well located--a couple of blocks from the Circular Quay, just a bit further to the Opera and the Gardens, and quite convenient to the business district as well. The big lobby can be hectic when large tourist groups arrive or leave, but the rooms are themselves quiet and they have the usual Marriott amenities. And the breakfast is relaxed and first-rate--a meal for most of the day. Speaking of meals: nearby is the Cafe Sydney, a restaurant of excellent food but incredibly mindless service. One night their credit card machine was down and they kept our card so long, over half an hour (instead of processing it by hand), that we could not make the curtain of the opera. There are more rational places around the Marriott.\n\nReview 33:\nWe stayed at the Marriott Circular Quay twice during our trip to Australia. The Marriott Circular Quay was very convenient to downtown Sydney near Circular Quay harbour but we had to take train, bus, or taxi or lengthy walk to Darling Harbour and other areas of city. Because we had luggage, we took a taxi (with 3 people and 6 luggage) to catch cruise at Darling Harbour. However, we walked to our cruise ship docked at Circular Quay from the hotel. The room (2 double beds) was small to average size but adequate for 3 people. The hotel's restaurant was expensive but there are other reasonably priced breakfast cafes nearby. Lunch and dinner in the hotel as well as all of Sydney is expensive.\n\nReview 34:\nThis hotel is ideally situated for experiencing the harbour side of Sydney. We arrived very early and were given access to a well equipped courtesy room while we waited.The room on the 29th floor was clean.well appointed and had all the facilities needed.The staff were helpful and courteous. Our only criticism was of the evening buffet which was low on quality meat and was rather expensive in relation to other eateries in the area.Dishes were not replenished very quickly or efficiently\n\nReview 35:\nWe stayed at the Marriott for three nights, the best part of the hotel was its location. Kind of amusing I am a Platinum memeber of Marriott rewards, and booked a club level room with an opera house view,and was told when we arrived that we were upgraded to this room. This seemed to happen in several hotels in Australia we did get the room we booked, but were told we were upgraded. The hotel was ok, the location was its best part. It was central to the ferries and buses, there were all kinds of resturants within a 5 minute walk. The casino was an easy 10 minute walk from the hotel. It is a large casino with many shops and resturants. We did stay on the club level and did have a buffet breakfast and snacks later in the day, it was very nice to have this available especially with the prices of food in the area resturants.\n\nReview 36:\nI do not usually post hotel reviews but feel duty bound to warn potential bookers of this hotel that they will not be able to unpack unless they can manage with space for just 6 hangers or are staying only for one night. I booked this hotel for a 17 night stay for my husband and I but checked out after a few hours sleep, I would have checked out immediately on seeing the room but it was late at night. The receptionist showed me alternative rooms including a suite but still the problem was the same - THERE IS NOWHERE TO STORE YOUR CLOTHES OR ANY OTHER PERSONAL ITEMS, just half a cupboard and not one drawer. Thankfully we had booked a rate that could be cancelled so were able to move to the Shangri La where we have a huge room with a large amount of hanging space and drawers, spacious bathroom with a bath as well as a shower, plus a fantastic view over Sydney Harbour. And the rate is averaging out only a few dollars more than the Marriott. So if you like to unpack your clothes, you have been warned! !\n\nReview 37:\nWithin 1 block walking distance to the Sydney Harbor, this hotel is perfect for sightseeing. The rooms are newly renovated and the service staff was also quite friendly. Of course, one will be expected to pay top dollar to stay in the hotel due to the location. The breakfast was on the very high end of $35 and room services was also very high as well. My recommendation would be to have your meals elsewhere to save some cash. Otherwise, I would fully recommend this hotel as being a great place to stay.\n\nReview 38:\nThe staff at this hotel ruined my weekend from the moment we checked in and they couldn't give us the room we had requested to then miraculously finding a cancellation that would be suitable. Still no Harbour View though. Then after complaining were placated with a comp visit to Executive Lounge which frankly needs a good refurbish. Staff at this hotel were not friendly and had no idea how to be hospitable. Must be a miserable place to work. I give this hotel 1 star for the coffee machine in the Executive Lounge. A highlight for me.\n\nReview 39:\nWas extremely disappointed in our stay at this hotel. Despite the fact that I had rung the hotel to get a guaranteed double double room (ie two double beds) with opera house views, when we arrived we were told that there were none available. Whilst they did offer to upgrade us to a suite, when we inspected it, the room was small, dark and would have required all furniture to be pushed against the walls to fit the rollaway bed in. I don't want to spend this sort of money to stay on rollaway beds. They did eventually find us a room (after a further hour and a half wait) so we didn't get into our room until 5pm. After yet another hours wait, we rang down to find out where our luggage had disappeared to... fortunately it did eventually turn up. Location was great and doorman was very helpful, but just didn't make up for the disappointingly small rooms.\n\nReview 40:\nSydney Marriott is in a good location. You just walk out the door, turn right, and walk a block and a half to Circular Quay. The subway and ferries are right at Circular Quay. You don't need a car, but if you need one, there is an Avis rental right at this hotel. The beds were comfortable and the hotel was luxiorious, but it was expensive and breakfast was not included. Elevators were a bit slow. There was a gift shop in the lobby and an indoor pool and exercise room which we used. There was also a convenience store across the street to buy small items to eat. You have to go to the staff however to print boarding passes. We stayed here for our honeymoon.\n\nReview 41:\nThe Marriott (previous life The Renaissance) has changed little on the outside. The foyer and meeting rooms are dated, but walk in to the rooms, and the have had a great make over. Beds are extremely comfortable and this is one of the few hotels that I have been in recently that has true \"digital\" television reception. Breakfast was typical buffet style, nothing exceptional but more than adequate. Location is great if you need a position close to The Rocks and Circular Quay. Enjoyed my stay and would go back.\n\nReview 42:\nI expect something speciall from Marriott when I'm paying quite a bit for the room. Yes it's full service Marriott but the room was average in size and no balconiesetc and if you want a decent view you have to pay an extra $100 / night. Good location for tourist things, bt that's where the good news stops!\n\nReview 43:\nThis hotel was really disappointing- jaded, dated decor, disinterested reception staff and not much use paying for a view when the windows are so dirty. No newspaper (as requested) and an extra charge for using a Visa card. Only good point was the location. Much better value at the Westin (and no I am not paid by them!) What a contrast.\n\nReview 44:\nStayed here for 2 nights as part of a work awards night. It was a very pleasant stay, the room was spacious and decorated in heritage colours. Being a work package we were in the cheapest rooms, so didn't have a view, but no complaints as the room made up for it. Very close to Circular Quay and MCA where the event was held. My only complaint was the hotel didn't deliver the welcome letter explaining when to arrive at the event and that there would be a photographer outside to snap professional mementos of the evening, so as a result only about 10% of the guests knew about this.\n\nReview 45:\nSpent the Queens' Birthday weekend there, never ever again. Stick with what you know either the Stanford or Amora both near the Quay. Booked with Watif .com @$289/night, that's OK. When we got there to book in we were told that the room was a smokers room and that if we wished to upgrade to a non smoking room we would have to pay an extra $100. I think this tactic is outrageous, if not legally questionable certainly morally wrong. They have 6 lifts only two working which resulted in waiting 30 minutes to get down to breakfast. Some people were using the service lifts, would love to see what WorkCover have to say about that. The room stank like an ashtray and the decor was stained and very tired looking. BEWARE YOU DON'T FALL FOR THIS TACTIC.\n\nReview 46:\nThe best place ever for pillows! Location excellent and we found the staff courteous and helpful, the concierge especially. Our room was probably coming up to needing refurbishment (but spotlessly kept) and if you have a room that has a connecting door, any noise filters through quite badly. I had a top-class massage and facial.All-in-all had a very good and restful time.\n\nReview 47:\nWhat a disappointment The Marriott Sydney Habour at Circular Quay was! The rooms were wrong and not ready, even though I had booked and paid at least 8 months in advance. They booked the rooms in my son-in-law's name and wouldn't even put my name on my room even though I booked the rooms in my name and was expecting an important phone call. What kind of rule is that? The staff was rude, snobbish and couldn't care less about our discomfort. the rooms were no better, the refridgerator was'nt cold, we had to buy ice and pay for the delivery. The location was okay, but certainly was'nt worth price of the awful treatment of the clerks or the mediocre rooms. Emma\n\nReview 48:\nThis hotel was recommended to me by a friend who had stayed there several years ago. It didn't live up to our expectations at all. The rooms were not ready even though I had reserved early check in, the room offered was smelly and rank. The furnishings were shabby and the room was not cleaned properly. We asked to be moved and then second room was only a wee bit better! The front desk didn't seem to know how to process the certificate I as awarded by my company and in conjunction with Marriott. Each day as I attempted to use my breakfast coupons, I was giving conflicting information by front desk and rest staff. The first concierge was not as his title suggested, but rather indifferent and rather abrupt with his answers- the second concierge's friendliness made up for all of the others. Overall I was not impressed by the hotel in anyway. Were I forced to stay there, I would only because I was forced, but I would never recommend this hotel to anyone else .\n\nReview 49:\nThis is our second time staying at the Marriott. The first time we stayed, we had an Opera House view & the second time Harbour Bridge view. Awsome views. The rooms were very clean & spacious. Very comfortable king size bed, best sleep each night & so quiet. The bar lounge was great with very friendly staff & well waited on, the cocktails were good. We dined one night upstairs in the restaurant, we had the buffet meal it was lovely, plenty of selection & the seafood was so fresh.The staff all very friendly & always smiling. It was nice after dinner to relax in the spa & pool, lovely & clean. It was not far to walk to Circular Quay, lots of eating places. The staff at the reception were excellent & the concierge men very effiecient & well mannered. A short trip in a taxi or a bus to Sydney city shopping or the Queen Victoria Building, a must to see, its beautful & lovely shops, its not far to walk, a few blocks away. We will be back to stay here at the Marriott each time we stay in Sydney, great location.\n\nReview 50:\nThis was a well kept hotel, very close to the action of Circular Quay. Perfect place to stay to check out the Sydney Harbor Opera House and the Taronga Zoo (ferry). The staff were very friendly to the kids after a gruelling flight.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34327, "query_start_index": 34329, "query_end_index": 34329, "truncation_seperator": "... 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{"id": "2515872", "pid": "2515872", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI glad I stayed , even after reading reviews... Great location on the strip. NIce comfortable room at a very reasonable rate...\n\nReview 2:\nRooms are due for a remodel. Checkin was fast and friendly, even at 3 AM! Bars inside are $$$$. $10 for 2 bottled domestics. Go next door to Slots o Fun for cheap beer and drinks. Cocktail Waitresses are ok, however there was one extremely rude one! Reserved Casino Tower room and received a West Tower room, no explanation for change. Nothing walking distance close except the Riviera across the street. Cold buffet food. Rude housekeeping employee.\n\nReview 3:\nOur laptops and cell chargers has been stolen from the hotel room....It happened in the last day after we return to our room we found our things missing...we were surprised how it can happen and than a security officer came took pictures and note down the details of the incident....It actualy happened the day before we checked out..we are not happy with the hotel managements response they were not willing to help us and simply said as mentioned in disclaimer they are not responsible for any lost particles. I understand that but atleast they should show some willingness to help us...and i think they might have security cameras outside to check who entered the room between these hours of the incident....we really booked the hotel with great hope . Now i am scared to visit any place and feeling insecure...It is true that they had lockers to keep the precious thing safely but i dont think its big enough for laptops...we are generally cautious about golds/cash but who might know our these things would be stolen.....so what .should we carry laptops in the strip while walking feeling really frustrating....\n\nReview 4:\nThey shows are fun, the games are fun, and the Adventure dome has some really fun rides. I have stayed at Circus Cirus each time I have been to Vegas. It is within a short walking distance of other casinos and the fashion mall. The buffet and steak house have great food for good prices.\n\nReview 5:\nstayed at Circus Circus in mid October, stayed during the week so the rates were low, the room is not worth more than $40.00 US. the carpeting in the casino and the wallpaper is gross, dirty and it looks like it really needs a big over haul, the room was okay, no screens on the windows and the windows were full of dead flies that no one bothered to clean out, the carpeting in the hallway was all heeved up, easy to trip on it, you had to walk through the whole casino to get to your room, never used the pool, it closes up early in the night, front desk staff was not all that friendly, come Friday look out the place is full of teenagers running around like mad. I do not think I would stay there again, probably would stay across the street at Riveria or downtown. Cheers\n\nReview 6:\nThe room that my family and I stayed in was outdated. The carpet had numerous stains, cookie crumbs underneath the armoirem visible dust on the night stand, stains on the linen, and hair in the tub. To top it off the associates didn't know where the room was located nor any of the restaurants. I work in the hospitality industry and quite frankly, I'm surprised this hotel is still around.\n\nReview 7:\nWe stayed two nights in the tower. Check in was hassle free, the room was very clean and quite, the shower was hot. What more do you really need in Vegas? We also appreciated the cheap buffet at the hotel. It was not great food, but ok value for money.\n\nReview 8:\nWe got a great package deal and that is reason we got this hotel. The buffet is disgusting my husband and I both were nauceous the remainder of the day after we ate the food. Each morning I would woke up with a stuffed up nose and I think it was because the room seemed so dusty. It is a great place to stay if you want a cheap trip to Vegas but otherwise spend more money and stay somewhere else.\n\nReview 9:\nFor the price I found this hotel to be comparable to other hotels. I was kind of hesitant after reading some of the reviews but our stay was excellent. We stayed in the Sky Tower and since we are both smokers it didn't bother us to walk through the casino. Our king room had plenty of room and was very clean. The restaurants were very nice and of course the casinos were very good too. I loved the location. We took the bus to go around the strip since it was so hot and it was great. There were too many children is the only drawback I had. I, personally, cannot figure out why anyone would pick Las Vegas as a vacation spot if they have children. For the price, this was an excellent hotel and would recommend highly.\n\nReview 10:\nWe paid 24.95 for one ticket so that my 16 yo could hang out all day at Adventuredome. After paying it, and going downstairs to gamble, my daughter calls me to tell me that most of the rides werent even open. 3 BIG rides were closed that day. There was no sign or anything around telling us that certain rides were closed. I've sent a letter to CC to hopefully get some of our money back. The people at Circus Circus seem like they'd rather be elsewhere. shame.\n\nReview 11:\nWe have two kids. We planed our trip with another family with kids so that we could take care of them turn by turn and enjoy the shows and playing at casinos. Our trip was awesome..It couldn't be better than that with four kids.Circus Circus is the perfect place to stay if you have kids and have to go to vegas without wasting money to have some sleep....because It's Veagas.\n\nReview 12:\nGreat place to stay, only down side was there were soo many kids runnin around.\n\nReview 13:\nA bit dated in comparison to some of the other hotels on th strip and also its location also mean that you can get a bargain with rooms. There were renovated or unrenovated rooms to choose from. We went for renovated and still thought the price at $620 was good for a week. The room was not plush but adequate. The steak house apparently is one of the best in Vegas. I sampled this and believe me it was good. Little bit of a walk or taxi to get to where the rest of the big hotels are, but fine in the sun and good to help walk the food off.\n\nReview 14:\nMy friend and I stayed at Circus Circus because we were looking for a cheap place to stay while in Vegas and it offered a great deal. On our second night there, we came back after a night of gambling to find our room had been broken into and both our laptops were taken along with my friends backpack, ipod and some other small items. We had tried to put our laptops in the safe, but they didn't fit. Apparently our door didn't lock properly. We called the police and risk management and both seemed to have been dancing around the issue and nothing ever got resolved. They really didn't make any effort to help us. Overall, it would have been cheaper for us to stay in the more expensive hotels because now we need to replace our laptops .Make sure you check your door, even if it sounds like it is locked. Aside from our laptops being stolen, if I was to go again, I would stay at a hotel closer to the middle of the strip because getting down to all the other hotels and back took up a lot of time.\n\nReview 15:\nWe spent 5 nights in Circus Circus on our way through the west coast of the States in December 2006. We booked on the internet and got a really good rate ($40 for the room per night). Check in was fine and the attendant kindly offered to bring our bags to our room. We were on the 23rd floor with a great view across the city and the room was spacious and very clean. We didn't spend too long in the casino as we wanted to explore the strip but it seemed like a pleasant, vibrant place. The restaurant near the wheel of fortune was reasonably priced and the food was excellent. The hourly acrobatic show was also a real treat. The only issue we had was the amount of unsupervised kids running about the place. This usually wouldn't bother us but when you're trying to relax in the bar with a beer it can be a bit irritating. Overall though, it was a nice place in a ideal location for the strip and we will definitely stay there again if we ever return to Vegas.\n\nReview 16:\nWe stayed here 23-26 Feb & didn't have a pleasant stay. The room we stayed in was in the Skyline tower which was old and musty. The walls were paper thin and we enjoyed hearing the screaming kids next door at 4:00 am. Evidently the number of people you can have in your room is not enforced, the family(s) next door to us had no less then 10 people staying there. The lamp shades were missing in our room and the nightstand drawer was half torn off. There was mold in the shower & the carpet smelled of who knows what. If you are looking for a place to take a shower & hit the strip, this is your place. There were kids running wild unsupervised for the 3 nights we stayed there. We also enjoyed the 10+ minute walk to the skyline tower. This place needs updating in the most urgent way. The only plus to our stay here was the fact I took this casino for a nice chunk of money gambling here. Avoid this place if you can, if not, bring ear & nose plugs with you.\n\nReview 17:\nWe just came back from Las Vegas. We always enjoyed the area a lot. However, this hotel is not in the best neighborhood and more expensive than Aladin and others. The rooms were big and clean but the rest of the hotels not so. No intentions of ever go back to that hotel.\n\nReview 18:\nEurrgghh! Whatever you do, don't stay here! This hotel's not up to the standard of the other hotels in Las Vegas.\n\nReview 19:\nDear god... the check in was like waiting in line at the carnival... 45 min, lines about 50 deep. We got stuck in their ghetto project housing... motel 6 type bunkers 1/2 mile from check in, with paper thin walls. Seriously low rent, swamped with complete families... typical 5-12 ppl per family all with screaming kids. If you value your sanity avoid this place like the plague.\n\nReview 20:\nThis is absolutely the best hotel. I don't know why so many people on this site say it is dumpy. It is not. It was very clean,they had very friendly and helpful staff. Great restaurants and it's kid firendly. I noticed that people complain about the kids. They say they are annoying. I went there and they were fine. If you don't like kids then why stay at a kid friendly hotel. I love kids and i love Circus Circus. The rooms are nicely decorated and very clean. The restaurants have great food. It is the best.\n\nReview 21:\nGreat low limit gambling, but at the expense of a foul odor. There are tons of kids running everywhere, which I think is the cause of the smell (dirty carpet floor). The rooms are descent. If you don't plan on staying much in your hotel, this is OK. I wouldn't plan on enjoying the pool, unless you enjoy tons of kids screeming and peeing in the pool. This casino is very ar from the action as well. It's a bit too far to walk to where the action is. Be prepared to ride a lot of taxi cabs. When you step outside of the casino, keep your wallet close, it's a little bit scary outside. If you don't mind living in filth, then this place is great. otherewise, I would look for a hotel room deeper into the strip.\n\nReview 22:\nWe booked this hotel based on the Tripadvisor reviews and it was nice for child and teenager, so this is magic for our litle boy: there was amusement park inside de hotel and it was so comfortable to us,because most of time grandparents taked care of the litle one and We (me and my husband) was around with the teenager!! Great! !\n\nReview 23:\nwe went with family to vegas and got a great deal to stay in this hotel.we got manor rooms,still they are like deluxe rooms.great hotel for the price.\n\nReview 24:\nThis would be a great hotel if you have children. If you are an adult, there is not much to do and it is very far from all the sites. The room had an odd smell to it that never went away. There was always a line to get in to an elevator and for check in. It seemed to be super crowded with families...kids running all over so you are almost tripping over them. The hotel itself seemed very dated and old. The food was not very good and neither was the service...they forgot our drinks and apps on two occasions. Not many of the help spoke english. The pool was gross..not clean at all and really crowded. There were only like7 channels on the tv. Had to pay 12 dollars a day for internet and a 1 a day charge for the phone. The cleaning lady left all our dirty towels on the floor. The best part about it was how comfy the bed was. The gym was tiny and dated and smelled bad.Overall we did not enjoy it and would't stay there again.\n\nReview 25:\nIf your looking for a great price for a motel on the strip then this is the place. Location is excellent and rooms are above average in my opinion. I would have gave this review a 5 star rating except for check in. We waited in line for almost 2 hrs to check in. After a long flight the last thing we wanted was to stand for that long. They only had 2 people doing the check in and there was a line of over 50 to 70 people checking in. Each time we exited or entered the hotel during our stay it was the same situation as we noticed the long lines and people waiting to check in. . You would think they would want to get you right in so you could start droping your money into there casino. If your planning a trip here be prepared for a long wait getting in. But once your checked in the hotel is great. There is plenty to do and service was great.\n\nReview 26:\nWe came to Vegas for the first time for a wedding and decided to stay here. We were very quickly checked in (although the front desk woman gave us an attitude because we didn't understand something they were saying) and quickly went to our room on the 33rd floor. The room was much bigger then I was expecting and loved the beds! We went downstairs and started exploring, we could have spent out whole vacation without leaving the hotel. The amusement park was fun and not crowded, the little circus they have was neat and the food was pretty good. The only things I didn't like was there was no way to get out of the hotel without walking through a cloud of smoke and I wished there tram service was still working because of the size of the hotel. Would stay there again!\n\nReview 27:\nThis must be one of the worst hotels in Las Vegas. It is a truely dreadful grim place and has no redeeming features, it is not even in a good location. Lots of other great places to stay ,so look for somewhere else and enjoy a great holiday .Book The Beatles Love show its brilliant.\n\nReview 28:\nIf you want the ultimate tacky Vegas trip then this is the hotel for you. This is an older hotel than most of them on the strip. The rooms were big and clean. The pool area could do with a lot of upgrading and unless you are with kids then Adventure Land is a bit disappointing. I would say that this is about as far out on the strip as you would want to go although there is a bus that runs up and down all the time with a $5 fee all day.\n\nReview 29:\nOK so this was the cheapest accommodation on the strip, This hotel is so far from the strip it takes 30 mins walk to get to the strip and walking through Circus Circus is really like being in a Old Circus this place is so dirty and run down, The rooms are the same run down and paper thin walls you can hear everything, the hallways have the worst smell it's like drinks have been spilled and never cleaned up. When walking around this hotel it's like getting pushed through like cattle we spent more time at other hotels then in ours we would go home sleep and leave and not come back till we had too really didn't want to be there but already prepaid non refundable, So really I wouldn't stay there ever again I would pay double and stay in the strip then here even with kids, this place needs a massive makeover just to put it nicely.\n\nReview 30:\nOn arrival I was told 264 a smoking room was the last room available. No consideration was given to protesting having asthma. It smelt like an ashtray and I had to take my inhaler. The next day they did move me. I was so pleased I did not consider looking at the view from my window as I assumed it was over looking a part of the casino roof. To my horror beyond the window lattice work bricks, block my escape entirely. If a fire had taken place my only route out was the bedroom door. In the UK this would not pass planning permission. My room was clean and the breakfast was good value for money. The inside of the hotel is very shabby. However this experience was like being in a third world country.\n\nReview 31:\nMy partner, friends and I stayed in this awful hotel which advised was on the strip. Once we got there we where advised we had to back out through the car park over to where the RV park was to get to our hotel room which was meant to be a 3 star room, ( I would hate to imangine the 2 star room ). After a good 20 min walk we got to our hotel room, not much to be desired. Cold, old and smelt foul. Along with these treats allthough I know I am in vegas and alcohol is a pre-requisite we didn't pay for trailer trash drunks abusing each other very loudly right outside our room at 4am in the morning !! The room was at the end of the strip which was a $17 cab rideto middle of the strip or a very long walk. Overall I would of spent the extra $$ for Ballys.\n\nReview 32:\nhad a great view, room made up everyday evan when we didn\"t leave until 11:00 am, checking out is simple and fast, evan somebody from nebraska could do it (me), ask for a tower room, swimming pool accross the street via walk way.\n\nReview 33:\nWe were told our kids (14 & 12) would love Circus Circus because of the indoor amusement park. Well, our room was ok, clean enough but after visiting other hotels such as Excalibur we wished we had stayed at one at the other end of the strip where it was a bit more upmarket and more to do. As soon as you get off the lift at Circus Circus you are hit by a waft of smoke. Didn't really notice this at other hotels/casinos as much. We would love to visit Vegas again. Even in the 5 days we had still didn't get to see everything but wouldn't stay here again, but the old saying \"you get what you pay for\" is very true here.\n\nReview 34:\nThis was my first ever time in Vegas and boy did I enjoy it!. A friend and i stayed for 7 nights at circus circus. Check in time was about 10 minutes. Our room was large and spacious. The bed was the most comfortable bed I have EVER slept in. The pillows were so soft, its amazing I ever got out of there to experience Vegas at all! Other reviews on here talk about the smoking in the casino and dirty rooms. Yes there is smoking but so is everywhere in Vegas. I didnt find the room dirty, the maid came every day and made up everything. The casino itself is dated but who cares? I wasnt in the hotel long enough during the day to worry about decor, got up in the morning and stayed out doing touristy things for the day and evening. The only thing I did find was we would get lost getting back to our room. The casino outlay downstairs is very confusing so we didnt know which way was which but overall i found the staff friendly, food brilliant, shopping good, circus acts excellent... I would definately stay here again!\n\nReview 35:\nWe had a great 3 night stay over Veteran's Day. Couldn't beat the price, $105 total for 3 nights. Booked the West Tower renovated room (don't book anything less). Nice room, definitely great for the price. Check in line was terrible but noticed a sign (after a few minutes) that said 1-800-5-NOWAIT. Called and was checked in over the phone, walked right up to the counter and received my key in less than 5 minutes. By passed a HUGE line. West Tower is easy access to valet area but a bit farther to the strip. Great place to stay if you have kids with you. We spent the day at the Adventure Dome with the kids and also visited the Midway for games and entertainment. Carnival games are only $1 to play and with 2 players you receive a prize. The kids had a great time. Krispy Kreme donughts on site as well as a clean, well run McDonalds in the Midway. Housekeeping did an excellent job (always tip the maid!0 Don't expect the Bellagio but if you go in with a reasonable mind set you will enjoy your stay.\n\nReview 36:\nI checked in and found trash on the floor and hair in the bathroom. Then I was taking a nap with my do not disturb sign on the door and the housekeeper just walks in and did not say who it was until I woke and said hey did not not see the sign she said they were doing a wellness check they go in the Do not disturb rooms to check I called to front desk then they sent the call to another and they did not care and the icing on the cake $12 per day for internet\n\nReview 37:\nbrilliant place to stay this is the third time we have stayed at circus circus its good value for money staff where brilliant any thing you needed they would try and get it for you rooms where nice and spacious and cleaned every day plenty of clean towels every day loads of nice places to eat will deffinetly be going back again x x x x x\n\nReview 38:\nWe have been there three times this year and all three times have been flawless. Our rooms were clean, the beds where soft and there wasn't an incident. They provided a few places to hang out for free in Las Vegas and it was helpfull. Very nice staff\n\nReview 39:\nI was pleased with Hotel, ok it is nothing like those Hotel/Casinos on the other end of the strip but for 40$/night, you cannot ask for better. The room was alright with an old 20\" TV but I was only in the room to sleep, which worked for me. If you go to Vegas to party and stay for cheap money, Circus Circus is your best bet. The restaurant downstairs, Rock & Rita's, pretend to be 24H, but only the bus bar is, don't try to eat in the actual restaurant becasue it is closed at night. Also, I have rarely seen service that slow.\n\nReview 40:\nStayed here a few years ago and thought it was excellent. Rooms were spacious and very clean. Staff were great and could'nt do enough for you. Absolutely brilliant love to go back! X\n\nReview 41:\nWell i would call this place the Walmart of hotels in Vegas cheap and dirty and i mean dirty. Wouldn't recommend that your pets stay at this dump, staines and cigarette burns on the rugs. No sodas in the vending machines and it ate my money. Food was horrible for the extra money upgrade.\n\nReview 42:\nthe first 5 minutes i walked into circus circus to relive the childhood days i would be here when my parents went here continuously, i witnessed high school aged kids fighting in the casino!? where is security when you needed one?? there wasn't any!? the fight lasted for a good 2 minutes and no security came to stop it. Kids where running all over the casino. the buffett sucked. and the waitresses that served drinks looked like zombies. stay away if you really want to experience the real vegas.\n\nReview 43:\nI think the cleanliness of CC is better than the Flamingo, although the Flamingo is more centrally located on the strip. I experienced a funky smell at the Flamingo room I had, but CC was clean and that's the most important thing in a Vegas hotel room where all you do is sleep.\n\nReview 44:\nI visited Circus Circus Casino several years ago and thought that this might be a good option for my recent stay. While generally okay, the hotel (Skyrise Tower) certainly looked dated by contemporary Las Vegas standards. The room was comfortable and of a good size but lacked one of my essentials, a refrigerator, which I understand I could have been hired at an extra fee. I object to this gouging when they already charge an exhobitant (in comparison to the basic room tarriff) 'resort fee' that appears to cover local phone calls, but little else. While located on the Strip, CC is a long way from the newer more glitzy establishments. Internally, I thought the place was rather tacky with a bunch of shops and stalls selling all sorts of kitch. The bars and eateries did not appeal much either. Perhaps one area that CC really needs to improve upon is the check-in arrangements. I arrived at about 2300 and spent the best part of an hour waiting in a queue to check in. The staff at the Bell Desk appeared totally disinterested in the throng of arriving guests and the long treck to the room did not impress.\n\nReview 45:\nwow not to bad for a hotel with a bunch of kids .But they lost all water pressure in the sky tower and it was a total lost from there .just be ready to have no water and no symphony from the management.\n\nReview 46:\nI have never been in a more disgusting hotel in my life. When we 1st got there we were told that our room was over in the manor buildings & we had to go outside for a 5 minute walk to the Manor buildings. When we go to the building there 3 security guards in the building breaking up a fight - they told us not to worry to they had it under control (yea right). We were in the B building & the outside doors that are suppose to be secured are not. Once in the room we found it dirty, & it smelled awful. It appeared the room hadn't been cleaned in weeks. The bathtub & sink wouldn't even drain. I travel often & I can honestly say I have never been in a more disgusting place in my life - I wouldn't allow my dog to sleep here. On top of all of this you will find a staff that is extremely rude & could care less about their customers. Do yourself a favor & spend a few extra $ to stay someplace else\n\nReview 47:\nThis hotel is so big and so cheap that you shouldn't expect much. The room was a little larger than most and mostly clean but the service was really horrible. It is also so far from the main strip that you need to plan a way to get around, which is easy to do. The pool is very pathetic.\n\nReview 48:\nIf you have to spend one night in Vegas with kids, this is the place. The circus acts were fun, the indoor amusement park and pool were ok. We stayed in a remodeled room which was very nice and worth the extra money. We checked in on the phone an hour before arrival. HIGHLY recommend that. They try to keep the girlie pictures and advertisements away so it's a little more kid friendly. Once on the streets though, be prepared if you've got kids.\n\nReview 49:\nHave a lot of patience, not much for children over 12 to do. Rides and games are for little ones.\n\nReview 50:\nWas asked to go to Las Vegas with girlfriends who got a buy one get one free offer. They decided on Circus Circus. Our rooms where connecting which came in handy. My room had no remote for the TV they had 2. There were no nobs on any of their lamps so they had to take a nob from mine to turn their lamps. My bed was the most uncomfortable bed I have ever slept on. There was a dirty washcloth in the shower when we arrived. Had breakfast at the buffett one morning and coffe shop another. Neither where anything to write home about. Location on the strip is poor. Would have spent more to be more centrally located. Only plus was when we came back from NYNY after watching the dueling pianos, I realized I had left a small shopping bag in the bar. The lady at the front desk called NYNY for me to help me find my lost bag.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27328, "query_start_index": 27330, "query_end_index": 27330, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "46%", "inner_docs_start_indices": [176, 315, 777, 1905, 2204, 2992, 3394, 3658, 4067, 4799, 5273, 5662, 5754, 6309, 7323, 8298, 9272, 9556, 9682, 10074, 10599, 11322, 11666, 11829, 12774, 13636, 14421, 14717, 15169, 16019, 16736, 17506, 17748, 18383, 19419, 20439, 20913, 21265, 21528, 22071, 22266, 22567, 23079, 23370, 24496, 24711, 25624, 25924, 26384, 26494]}
{"id": "2515579", "pid": "2515579", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat resort with wonderful views -- either mountains or city lights. Easy access but away from the hustle, bustle and hassle of the Strip. Restaurants are varied and good to exceptional. Entertainment options range from gaming and top music acts (though a bit too youth oriented for my taste) to movies and bowling. The pool area is beautiful and easy to enjoy even if you don't go in the water, and the spa is top notch in both appearance and sdervices. Casino is well laid out and easy to get around -- and it's also much more attractively decorated than most, with the design elements mirroring the natural Red Rock surroundings. Finally, the rooms are beautifully appointed, spacious and exceedingly comfortable, with a great bath. Put in a microwave and a full refrigerator instead of the mini-bar and I could happily live in one of them forever! Go Red Rock.\n\nReview 2:\nWas told it was \"a short cab ride from the Strip\" - HA! more than half an hour each way, $80 round trip! and NO ONE told us there was a FREE shuttle from the Strip we could've taken! The massages were totally incompetent (the luscious descriptions in the brochure are written by the massage oil vendor , we were told - no one teaches the staff how to administer them!) and my daughter was left forgotten in a corner by the staff, then rushed to her treatment 1/2 hour late, yet, it ended at the scheduled time and charged the full price. Maintenance of the facility was also poor, the fountains didn't work so were dry, the shower flooded the locker room, the \"zen garden\" is carpeted in wrinkled Astroturf, etc. Cost over $500 for the spa day and we ended up sadly frustrated. Management did NOT respond to our comment card. NEVER AGAIN.\n\nReview 3:\nWe had visited Red Rock Casino Resort & Spa in October of 2010 because we had young adults with us that wanted to go bowling. We had a great time but didn't get to explore the rest of the resort. We came back in May 2011 and stayed here. We were very impressed with the rooms along with the beautiful view. The casino has a wide variety of fun slots. A great selection of restaurants. We loved the Grand Cafe. Even ate at Fatburger for a late night meal. If you don't mind waiting in lines the Buffet is inexpensive and has a lot of good food (I think the locals come here for the buffet because you can't beat the price). The pool was relaxing and the chairs are so comfortable. We've experienced the exclusive strip hotels but we find that Red Rock is the place for us. Also they sent us email asking if we needed transportation and sent email asking how our stay was. They have it all covered. I give them an \"A+\" for hospitality. See ya soon RR\n\nReview 4:\nI have been going to Las Vegas since the 1960's and have stayed at the majority of strip hotels and the Golden Nugget downtown. They all have treated me well. I now have been to the Red Rock Casino Resort and Spa a few times and I can safely say it is a giant step above the rest. Everyone at every level of personnel is friendly, courteous and professional in their discipline. They seem glad to see you and happy to do what is necessary to make your stay as pleasant as possible. A special thanks to David Friedland even though he's a Lakers fan. Again, I feel the Red Rock is the premier place to stay in the Las Vegas area at this time for affordable luxury and comfort..\n\nReview 5:\nUpscale in the middle of nowhere USA. Conferance facilities were fine, food was good. As nice a room as I've seen in a hotel. Pool for closed during conferance for remodeling! Isn't this place relatively new? (big disappointment) . Nice layout. I liked this place. It helps when the slots were very generous to me. House money always makes for a nice stay! Overall thumbs up!\n\nReview 6:\nWas booked for 2 nights but extended another night. Really enjoyed it! The hotel is beautiful; the service outstanding! Very comfortable room, but there are very long hallways if you do not get a room close to the elevator, as it is only on one end of the hall, not the middle like most hotels. Food choices were good. Nice pool area and this place has a movie theater and a bowling alley as well as the casino! Main drawback is the location. You either must have a car, or don't mind staying close by. About a 20 minute drive from the Las Vegas strip.\n\nReview 7:\nJust checked out yesterday. Worst hotel experience in my life. Staff that was allowed into my room went through my bag and stole items, many things in room didn't work, laundry service mixed up our items, food expensive compared to other hotels and the staff in housekeeping are rude. Hope I never have to attend another function at this hotel and will be advising everyone I know to go stay somewhere else. Very disappointing experience considering we were so excited when we laid eyes on it. Its beautiful and everything you could need is within it. Unfortunately, staff ruined our entire experience. Called today to speak to customer service and their staff was extremely rude on the phone.\n\nReview 8:\nThe room was dirty, you can hear the elevator squeek through out the night...The $25 resort fee covers internet, but it is as slow as dial up, when you complain, they offer faster internet for $19.95...They expect you to pay $45 for decent internet. Also the casino was very smoky!\n\nReview 9:\nStayed at this hotel 5 times now in last 6 years...what can I say the hotel is very well maintained and the rooms super clean ! I work in the industry and think this is a great hotel if you want a resort in Vegas...if you need to be by the strip DO NOT STAY HERE ! The pool is also one of the best in Vegas for kids....loved this place and will be back\n\nReview 10:\nThe title says it all. The Red Rock Casino is miles and miles from the action on the Strip, the room rates are totally unjustified, and our experience was not particularly good. The room was large, comfortable and dirty; the TV did not work properly; the \"view of the Strip\" was possible if you had binoculars. If you simply wanted to sit at gaming tables, this place is ok. But for the same money, you can be downtown at a premier casino.\n\nReview 11:\nWhat I don't like about Vegas is the crowds, the sleaze, the plastic, and cheesiness. What I do like is the weather, the best hotels with fantastic rates, great food, gambling, spa, and night life. At Red Rock I get to avoid all that I don't like and get all that I do. I don't even need to see the strip, I can get a room with a view of the Red Rock canyons. But if I need to go to the strip its not that far away. I stopped going to Las Vegas 4 years ago because when every trip was coming to an end I could not wait to get out of there, and get that Las Vegas feeling off of me. But between July 2010 and February 2011, I have been back to Red Rock 4 times. It has a real resort feel, and you can bring the kids, they have lots of activities for them too.\n\nReview 12:\nIf you are looking to get a taste of Vegas, but aren't looking to stay on \"the strip\" this might be the place for you. This resort is a short cab trip from the strip, and a short bike ride (or drive) from Red Rock Canyon. The canyon is an excellent place to hike, for beginners or advanced hikers. You can even rent a car for a few hours and simply drive through the canyon and take in the views. The hotel pool is amazing. Its not a meat market like so many pools are in Vegas, yet at the same time its not a kiddie pool either. There is a good mix of families, couples, and young people. The food options are many, and very good. There is always something open and making reservations for the nicer restaurants is easy. The spa is flexible. I was able to make and cancel an appointment in one day without suffering a penalty. Casino floor is really nice. The table minimums are low, and the floor is not overly crowded. There is not a lot of shopping in this resort.\n\nReview 13:\nThe room and service we received by all was wonderful. Great food at Cabos,Grand cafe,Terra Rossa, and The Feast Buffet. The Casino gaming area was well laid out. Not crowded.\n\nReview 14:\nI had prepaid for the room through their website and when I checked out they told me about the hotel amenities charges of $27.99/day. They said this was for newspaper, use of exercise room, and WiFi (which says complimentary). I could care less about a newspaper, would have used my Verizon hookup for internet,except it would not work in the facility, and I have never been charged before for a gym in a hotel. The room was so dusty I could write my name on the desk and beside tables. I had stayed here once before and did not get hit with this charge. Guess they just lost another potential regular guest - I have family nearby.\n\nReview 15:\nVery nice facility, close to Las Vegas strip and Red Rock Canyon Park.\n\nReview 16:\nThe hotel rooms are very nice , they are actually suites. Plasmas in both room and bathrooms. Seperate shower. These are the positives. Not as crowded as the strip. The negatives. Far from the strip expensive cab ride. Walls in room are thin, sounds can be heard from the next room. Lots of construction next door that starts real early in the morninig. Poor customer service. We asked that the mini bar be removed twice during our trip, it never was. $27.50 daily resort fee.\n\nReview 17:\nWe stay at all of the best places in Las Vegas--Wynn, Bellagio, Cosmo. Red Rock is truly the best deal in Las Vegas. It has it all--it's new with beautiful rooms and a great casino. In addition it has a wide selection of first class restaurants as well as a movie theater and all types of entertainment from a great pool and work out area to bowling if you are so inclined. All of this and much lower prices and higher payout machines than what one would experience on the Strip.\n\nReview 18:\nThe rooms are average. Nothing special. Asked to be moved because of noisy people in the next room. No response from the front desk.\n\nReview 19:\nAlthough this is 30 minutes from the strip (we were told it's only 10 miles away), this is a great place for a family. It has a bowling alley and movie theatre in the property and more than enough restaurants to keep the entire family happy. It's convenient in that you can go to the strip and then go back to the calmness and quiet of the resort. The amenities are wonderful and room is a good-sized room. You won't be disappointed.\n\nReview 20:\nWhat a lovely change ffrom the strip. Getting tired of Bellagio, yet hesitant to change. Read about the Red Rock, and was pleasantly surprised how much I enjoyed the change. My husband loves to play the tables, and enjoyed the casino. I found the rooms fresh, large, inviting. There is truly something for everyone, and even though I don't gamble much, was not bored. I liked the idea you could dine a different style and price range at any time. We are already planning to go with some old friends who are tired of the strip. Give this a chance, you won't go back.\n\nReview 21:\nUnfortunately we were only booked here for 2 nights, I wished we had longer. After the madness of the Strip and Freemont Street this was a relaxing and very enjoyable stay. From the moment we checked in to checking out everything was perfect. The rooms are amazing, comfortable, well decorated and quiet. The bathroom was exceptional. We spent time in the Spa, by the lovely pool , in the casino and in some of the restaurants. All the staff we encountered were friendly and efficient. After 4 stays on the strip in the last 2 years, we have rethought our next trip and Red Rock and their sister property Green Valley Ranch will now be our number 1 and 2 choice. We cant wait to return.\n\nReview 22:\nTalk about dissappoinment! My 12 year old says she will never go back because the service was so poor! The front desk was laxed and could care less about anything. The pool so beautiful however there were only 14 umbrellas for the entire pool meaning if you didn't steal one or rent a $200.00 cabana you could bake in the 102. degree sun. The list could go on but the best thing I could suggest is miss the rock as I won't be going back there for a planned concert.\n\nReview 23:\nThe resort is first class. All of the staff was very friendly and attentive. The buffet has a great selection and they are always filling, cleaning, and replacing. I booked a spa treatment which was an awesome experience. When you book a treatment you get full use of the spa for the entire day. It is well worth it. The guest rooms are spacious, clean and very modern. The bed was very comfortable. It there was a drawback to Redrock it is the location. This is about 15 minutes off the strip so if you don't have a car that might be a problem. I think they had a shuttle but we didn't need it. I would recommend this to anyone wanting a first class experience.\n\nReview 24:\nRed Rock Hotel is wonderful! The staff is so friendly and helpful! We need a handicapped access room, and the one we were given was excellent! It was large and the bathroom was outfitted with all the needed devices for a handicapped person. We were also very close to the elevators. The food at the buffet is great, and the food court is nice for a quick meal. The casino is also good! We highly recommend Red Rock Resort, and we will definitely stay there again!\n\nReview 25:\nThis is a full service resort with a nice spa and pool area. The rooms are large and very nicely furnished. The main reason to stay here is if you want to be off the strip and close to some wonderful opportunities for hiking, climbing, or just touring, the Red Rock Recreation Area that is only a few minutes away. The resort has every possible type of restaurant. But, with the exception of the buffet, the cost is high. Better dining options can be found nearby in the numerous shopping malls. Downtown or the strip is a 25 minute ride away. The free shuttle service is too limited to be of much use. Very family friendly for a big Vegas hotel. Also nice is that you don't have to go through the casino to register, although finding the registration desk if you self-park is quite difficult.\n\nReview 26:\nOverall nice stay. Valet / Bell services were excellent, and check in was quick. Wonderful room off the strip, and overlooking Red Rock scenic area. Very nice room, even with a doorbell. Very quiet, except for the neighbors door shutting hard. Courteous cleaning service. The restaurants had good variety and menu, but the food preparation and service were poor, and overpriced. I will come again, but probably eat somewhere else.\n\nReview 27:\n1) We had a super hotel suite with a fantastic room attendant. Very clean and tidy. 2) Attended a great outdoor concert -- top notch entertainment. 3) Casino offered wide selection of table games and many, many choices of video poker. 4) We had wonderful service including a super helpful front desk; they printed my boarding passes for my return flight! Simple but helpful. 5) Pool and work out room were fantastic and staff had great, helpful attitudes. 6) The buffet must be a great deal based the long lines every day! Buffet was good, not great.\n\nReview 28:\n\"Would you recommend this hotel to a friend?\" - not unless my friend slept with my wife. The staff at this hotel consisted of the most disrespectful group of people I have ever done business with. As a paying client I expect some level of service that doesn't involve getting kicked out of my hotel room while sleeping and then being charged for the night without reimbursement. I found myself paying $40 to wander the strip at 2am after having being told numerous times that if I don't stop trying to state my case that I would be fined $2000 for trespassing. No yelling was involved. I have never been so disrespected in my life. If you want to go to Vegas you should stay on the strip... why else would you go? The casino was trashy and despite the look in the pictures, it is not nearly as clean as it would appear. Please, please don't take the risk of staying at this establishment. Even though I am sure my experience is 1 of 100, nothing about this place is worth the risk. Stay at the Palms.\n\nReview 29:\nAfter reading the negative reviews here, I was concerned that I may have booked the wrong resort. I was pleasantly surprised, from the moment we started our vacation and all through out. The front desk staff, bell hops and valet were all VERY nice. I never experienced any rudeness from the hotel employees. Our room did not have a blow dryer. I stopped at the front desk, explained the situation, and one was delivered to our room within 20 minutes. The pictures posted on the hotel site, are accurate pictures. When we checked in, we were asked if we wanted a mountain view or strip view. We chose the mountain view, overlooking the pool. Every morning, the first thing I would do was open the drapes and gawk at the mountains. It was a fantastic view!! The hotel was very clean. The rooms were clean. The soaking tub was wonderful! The bed was very comfortable. The restaurants were fantastic! The hotel is about 20 minutes from the strip, it's also about 20 minutes from Henderson. It's convenient to shopping and to the highway. I don't have any complaints about this resort, and my husband and I will be going back.\n\nReview 30:\nWe didn't stay at Red Rock but spent a November day there gambling. The place was lovely, clean and inviting. BUT.........the slots were very tight. You would think they could offer better gambling to people since the place is so far out of town, kind of like what Green Valley Ranch did a few years ago: looser slots to make your trip worthwhile. Well, OUR trip was certainly NOT worthwhile. The machines just gobbled our money , we got very little play and never saw a cocktail waitress. No wonder the casino was just about empty. Heck, I can gamble on the strip to lose money....I don't have to drive a half hour through traffic to lose money!\n\nReview 31:\nOne of the best hotels/resorts I have stayed at. Rooms were comfortable, quiet, clean and impressive. Facility was beautiful and presented a professional image at all times during my visit. I look forward to a return visit.\n\nReview 32:\nThese folks are trying to be W or THEhotel or a Kimpton but it is not working for them. The rooms look nice but as for the the servce and food you might as well be at the low-rent Palace Station (same ownership). The housekeeping staff missed the boat several times. When we had to ask for the second robe I was bruskly handed the card warning me I would be charged if I ran off with it. The turn down service consisted of a knock at the door and the question \"you want anything?\" The restaurant experiences (except for Salt Lick) were very unstaisfactory. High prices, poor quality. We like wine with dinner and they may have the worst wine lists in the county at the more casual restaurants. We won't be back. For those prices, I can do better on the strip.\n\nReview 33:\nWe stayed here Labor Day weekend and loved the resort. We loved it so much, that we booked their Canyon Suite for our wedding next March. While it is not close to the Strip (as many others have stated), the convenient shuttle is available. Honestly, after a nice dinner on the Strip, I could only handle 30-60 minutes of the crowds before wanting to get back to the oasis of Red Rock. The pool, lobby, casino and bars were beautiful. The restaurants were delicious (we ate at T-Bones, the italian restaurant, and the breakfast cafe.) The only reason I'm not giving it 5 stars is our room smelled smokey, even after they defumed it. We had upgraded to a suite and apparently they do not limit smoking on any of their suites. Tough luck on our part. Did I mention the service was outstanding, though? They really did seem ready to drop everything to make sure our stay was enjoyable. They discounted our room substantially due to the smoke, and offered for us to move rooms after the first night (none available the first night being a holiday weekend), but we chose to avoid that hassle.\n\nReview 34:\nMy husband and I stayed at Red Rock New Year's Day for our wedding. We only booked one night, but it was such a great hotel, we extended our stay for one more night. The staff is so helpful. The rooms are lush. I have trouble sleeping even in my own bed, but slept like a baby at Red Rock. We won't stay anywhere else now when we go to Las Vegas.\n\nReview 35:\noverpriced and rude staff at the pool. room is nice but nothing worked:broken scale, broken night lights, broken drape rods, broken safe. long boring walk to room. we definitely felt they were working class trying to be upper class and do not quite make it!. the Bellagio was definitely a better experience. Never again.\n\nReview 36:\nWe stayed there for a wedding. The resort was very clean and had a wonderful pool. The rooms were terrific. They do need to spend a little more time on customer service. When I called to make reservations they were very rude. I called back later to check and they had reservation mess up. When we got there all went well until we had a problem getting the bride where she needed to be with transportation arranged through the hotel. They were no help. Could not even get cabs for us. They did seem very sorry and were nice and polite. The place is a nice hotel. Just be prepared for the customer service problems that they need to work out.\n\nReview 37:\nThe staff here are the nicest! We dropped a $20 bill when we played the roulette tables and the dealer found us hours after and returned it to us. Then, when were checking out, I forgot my pillow in our room. A gentleman was helping another room loading their luggage, and he was nice enough to let me back into the room to get it. The hotel and rooms are beautiful. Definitely a great place to stay if you want to stay away from the busy strip. Lots of things to do (bowling and movie theater) and good selection of restaurants. The only bad thing I have to say is the long hallways to the rooms. We got a room on the far end, very long walk from the elevators.\n\nReview 38:\nI love everything about Red Rock Hotel and Casino. The rooms are beautiful, clean and spacious. The employees are helpful and polite. The entire atmosphere is welcoming and enjoyable. This place has fabulous restaurants, a wonderful huge movie theater, bowling lanes, fabulous spa, swimming pool and plenty of gambling if you want. There is something for everyone here. We always stay there and reccommend it to all of our friends and family. It's our favorite place in Las Vegas! And we live here!!! !\n\nReview 39:\nIf you've already experienced staying on the \"strip\" a couple of times and no longer need all of that, this is the hotel/casino you should be staying in! It's new, modern, great restaurants, and all of the casino games that you would ever want to play...not mentioning how active the poker room is. Beautiful pool also.\n\nReview 40:\nBy far the best customer service in vegas. I wouldn't dare to stay anywhere else even though I spend the majority of my time on the strip when I'm in vegas.\n\nReview 41:\nIf you want exceptional service, superb amenities, great food, health/wellness pampering, an exciting vibrant gambling experience, and the time and space to truly have it all, then the Red Rock is the place to go. Being off the strip does not mean compromising on anything that Las Vegas has to offer. Not one thing! The superb service is what keeps us coming back year after year. (That, and the casino winnings of course.)\n\nReview 42:\nI love this hotel is the 3rd time i stayed there and for me is the best one in Vegas the only really bad thing is the location but if you don;t mind to drive couple of miles to get to the Strip you will be fine...\n\nReview 43:\nI just spent 5 days here for a work trip. When I checked in, I was assured that my room was non-smoking. My room reaked of smoke.. I know this is Vegas, but really? I came back to my room, and the housekeeper had left my door open. The food was okay, it is about a $50 cab ride from here to the strip...\n\nReview 44:\nMy wife and I have stayed at Red Rock a number of times since they opened and we always have an excellent experience. For us, we enjoy being away from the Vegas strip. The location next to the Red Rock canyons is great as it provides for fun and relaxing day trips for hiking, kayaking soaking in hot springs, etc. The hotel has everyhting we could wish for - a great full service spa, excellent restaurants, gambling if we choose to partake, a great bowling alley, a 16 (I think) screen theater, a nice pool... the list goes on. We like the cleanliness and modern, clean decor of the property as well. The service is top notch. THis hotel is our favorite spot for a weekend getaway.\n\nReview 45:\nWe got a spacious resort room with complimentary buffet breakfast with their bed and breakfast rate. The buffet was extraordinary and would have been a value even if we had to pay for it. We paid the same amount for a McDonald's breakfast the day before at the Grand Canyon! The pool and bowling were huge hits with the kids. Being off the strip the casino is quieter which is nice because everywhere you want to be requires walking thorough the gambling areas. Every bit of food we ate was delicious and not extravagantly priced. My six year old son called it, \"the best vacation ever...I feel like a billionaire!\"\n\nReview 46:\nI was very impressed with the Red Rock Resort and Casino. Since it was off the strip I expected it to be rather lame but it was quite impressive, beautiful and the staff were very professional. I would definately stay there again.\n\nReview 47:\nThis resort ruined my stay with an undislosed wedding party band that played all night. Terrible. Front desk would do nothing.\n\nReview 48:\nThe hotel customer service was horrible. Bellman told me they wouldn't call a cab for me. Valet ignored my questions. Front office staff was not helpful to put is nicely. The hotel is 30 minutes from the strip. So it is further then you would think. Plus the hotel is about a $60 cab ride from the airport. This hotel was created for locals and it shows. Hatachi Restaurant has fantastic food and I highly recommend it.\n\nReview 49:\nI stayed at Red Rock Resort a few weeks after it opened in May 2006. I sincerely hope they've improved since then. Positives: It is a beautiful spot. Nice shades of browns and dark reds everywhere. Nice to be away from the madness of the Strip. Negatives: SENSORY INPUT. Too much of it. Loud house and trance music all over the joint--casino, restaurants, pool, even the elevator. I couldn't read or even listen to my iPOD at the pool since the \"music\" was so loud. Ridiculous mini bar that charged me for just lifting a candy bar (luckily the hotel removed the charge from my bill). Who came up with the idea of a robot mini bar, anyway? Elevator door closed so quickly it nearly took my arm off. The place seems to cater to uber-rich twentysomethings who are the rudest people you can imagine. The staff (especially the pool bar staff) was rude. I wrote a very constructive letter to management after my stay, and never heard a word back. I guess they didn't value my business. I won't be back--unless someone pays me to stay there.\n\nReview 50:\nLots of reviews already saying the same thing. Great place, great pool with plenty of room (not like Bellagio, Pillazo, Mandalay). We loved it here. We landed here by mistake because it was last minute and all the comps we have at other properties were not available on the Fri/Sat we arrived. So nice, so luxurious, so open, so clean, so friendly ... the food is reasonably priced at their fancy restaurants. This is more of a local spot where they go when they want to go out fancy. The locals don't hang on the strip which is touristy! HIked in Red Rocks Canyon for the day. That is amazing must do especially if you bring your kids. Will definately be back!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28057, "query_start_index": 28059, "query_end_index": 28059, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "68%", "inner_docs_start_indices": [176, 1053, 1903, 2863, 3550, 3937, 4501, 5206, 5499, 5863, 6315, 7086, 8067, 8255, 8899, 8982, 9471, 9963, 10108, 10554, 11132, 11831, 12309, 12984, 13460, 14266, 14709, 15272, 16285, 17419, 18078, 18314, 19086, 20185, 20544, 20877, 21530, 22205, 22720, 23052, 23221, 23658, 23884, 24200, 24896, 25524, 25767, 25906, 26338, 27385]}
{"id": "2514358", "pid": "2514358", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOur stay was Dec 13 thru Dec 17. Never been to New York and was a little worried. Our room was a little small and we had no view,but we didn't come to New York to stay in the room. The Staff was friendly and helpful. Only problem was when we purchased tickits for \"Wicked\" we overpaid by $ 60.00 each!!!! When we complained they told us it was the broker's prices. Would of liked to have know the prices before hand, but they said they would make it up to us...still waiting. Over all our trip was great. Subways are easy to use and cheaper then taking a taxi everywhere. But taxis are great when the weather gets bad. Hope You Have a Great Time In New York ! !\n\nReview 2:\nThe hotel is about two blocks from the Waldorf. The subway is on the same corner. You are within easy walking distance to Times Square, the Theatre, Central Park, etc. Great location. The service was great, the rooms were clean and big enough. For this price, you can't go wrong.\n\nReview 3:\nThe Doubletree was well situated in Midtown on the East Side. We stayed one night to attend a family gathering in NYC and were quite happy with the price, the room and the complimentary breakfast. When you can stay at a 3 star hotel in midtown for less than $165 total with tax included along with a free breakfast that is a really good deal. The room was small but nicely furnished and on a high floor (at my request - there is a fire station on the same block). The included breakfast buffet was better than I expected, hot and cold items, all very fresh and plentiful. The next time we need to stay in New York this hotel will be our first choice.\n\nReview 4:\nThis hotel is not worth the money you will spend per night. We spent $250+ the first night and $300+ the next night, and for a grand total of $600, we got a bathroom door that didn't shut, no refrigerator and VERY rude staff. When we asked for a room change as the bathroom would not shut, they told us that they could not change it because it was already paid for. When we requested a room change (again) the next day, they told us to go upstairs and pack as they only do room changes between 3 and 5 pm. When we got back at 8 pm, they told us we did NOT pack (when we obviously did) so they could not change our room. After a lot of rudeness, we were finally given a new room. I would not stay here again just because of the extremely bad service!!! I've stayed at hotels that aren't as nice but had better service and i've always gone back. This hotel is a different story!! !\n\nReview 5:\nMy travel agent booked me in here again. I reviewed it last time and was not polite but here was a chance to be surpised, Sadly I wasn't. The good things are the location, which is excellent (and right next to my office which is why I get booked here) and the rooms are reasonably spacious for New York. But this place is so tired. To give you a flavour - the bathroom has a tin sink set in a white plastic worktop. There are rawlplugs sticking out of the tiles where previous fixtures have fallen out of the walls. The tap is barely hanging on to the wall. The bedroom was OK - clean and all the usual facilities but very tired. And this Doubletree idea of presenting you with a warm cookie as you arrive - it feels so out of date. Here I am after a long flight checking in late - what I really want from a receptionist is to give me a warm soggy cookie - I don't even open the bag before it goes into the trash. And all yours for $300 - its not as if its budget.\n\nReview 6:\nMyself and my husband stayed at the Doubletree Metropolitan for 5 nights in late August. The warm cookies on check in were a God send! Just what we needed. We were in room 1629 which is in the back of the hotel but we weren't bothered - there was very little street noise - only heard a fire engine once. The staff were extremely friendly. The room was big. Bathroom was small but the Neutrogena products made up for that. Bed was extra comfy. Really liked this hotel and would definitely stay there again. It's just up a block (and around a corner) from the Waldorf Astoria on Park Avenue where there is a stop for the Hop On Hop Off Buses - way better than the subway - you get to see so much more of New York. The Metro Cafe beside hotel was great aswell and the food good. All in all had a great trip - so much so had to buy an extra suitcase going home but there was a suitcase shop just down the street so how handy was that!!! :)\n\nReview 7:\nGood location. Not noticeably dirty. Friendly service. Good size room. Nice quality buffet breakfast but not cheap.\n\nReview 8:\nWe bought a package deal which included this hotel for a very good value. Being a package deal, I wasn't expecting much - so it was a pleasant surprise to find a hotel with friendly staff and adequate facilities. We were in the 9th floor facing 51th St., and it was a bit noisy, especially the fire station in the next block.It was not noisy enough to trouble us - we slept fine, and the bed was very good. The room was not huge but accommodated two persons with two large pieces of luggage. Room was clean and well maintained, being serviced every day. My only complaint was the cost of WiFi in the room, although there was free access at the lobby. The checkout process was a breeze - no time at all. I would certainly stay here again !\n\nReview 9:\nConsidering how mediocre this place is I'm a bit embarassed at having stayed here several times over the years through several incarnations (it used to be a Lowes hotel). The room was rather tired, with a lousy view of a/c units on the roof of an adjacent bldg. Somewhat crumbling mortar in bath adds to the feel. Nice location, a few blocks removed from Rockefeller Center and walking distance to some great restaurants (eg Rosa Mexicano). Concierge was helpful. Adjacent parking is $30/night with hotel discount, ok for the city. Unless I got a great price (like $150 or so) I'd proably stay in Beekman Towers a few blocks east.\n\nReview 10:\nThis was my second stay at this Doubletree, so I think I knew what to expect. It was a little rough around the edges, but the staff worked hard to resolve my issues. I actually changed rooms twice right after checking in, but the staff seemed more than willing to let me move around until I found a room that suited me. I can't imagine paying $400+/night here as some others have mentioned -- I paid something like $180/night for a \"junior suite\" which I thought was a reasonable price for a midtown Manhattan hotel. That being said, I think the value was good.\n\nReview 11:\nI stayed at the Metropolitan in May 2004 for three nights, booked through Expedia on a 25% discount rate, which worked out at about \u00a380 per night. On the plus side it is very well located and fairly cheap for Manhattan. On the downside it is very basic and is in serious need of major refurbishment - signs in the lifts say this is happening, but we did not see much evidence..... Some of the criticisms here are about the staff - we actually found them helpful. We had a problem with our a/c (room too cold), but the hotel were v.quick to send a maintenance man up to deal with it.\n\nReview 12:\nWe had a great 3 nights city break in NY and the Doubletree is an ideal place to stay. About 6 months ago I looked at cancelling (after reading some of the reviews) but I couldn't without loosing my deposit and I am pleased I didn't. We opted for the upgrade option when you book ($30 or so per night) and we got upgraded on arrival. The room wasn't massive but for us (2 adults and 1 child) was ideal although probably needing some renovation. Staff attititude mixed, some very good, others need an introduction to customer service. Breakfast really good and although in a temporary room was ideal with a good buffet selection and fresh eggs being cooked to order. Best thing is though as others have said is location, it is fantastic.\n\nReview 13:\nBreif and to the point.....internet access if very important to me, internet is iffy...alot of times I had no access and took forever for pages to load. Hotel staff is unprofessional and seem unconcerned of your privacy/respect. Al ot of staff hanging around hitting on me. Plus very noisy inside hotel with banging doors and staff yelling to each other. Clean but nondescript rooms. I will not stay here again.\n\nReview 14:\nThe rooms (all three that I saw) were okay. Reasonably sized for the city. Decent bed and TV. They are a bit run down -- wall paper was peeling in one and the faucet was half off the wall in another. But the big issue was that the first room hadn't been cleaned -- small bits of trash everywhere and full waste cans. So they gave me a different room. It was not only dirty, but seemed like it might have actually been occupied. The third room (from which I type) is okay, particularly for the price ($199...not bad for this area).\n\nReview 15:\nWe stayed at the doubletree in manhattan on 57th & lexington & it was amazing. This was our first time to NY & the hotel was great. Smaller than we are used to on the westcoast but it was nice all the same. Great staff with great directions on where to go & what to visit. It was overall a pleasant experience.\n\nReview 16:\nLiterally one of the worst hotel experiences in years. The lobby is lovely, but as soon as one leaves the lobby, one is shocked! The hallways are dirty, with paint chipping and wallpaper peeling. The room was dirty. There is no way to control the air conditioning in each room - and when we called they said an engineer would come right up and no one ever did! We had to call twice for towels. And this for around $300!! Never going there again.\n\nReview 17:\nThe Doubletree Metropolitian was in a great location and the rooms were awesome. We got a room with a nice view. I was there with some friends and my daughter for a girls weekend. Thumbs up!! to Julio and Brian they were great in arranging car service for us at the last minute (one time to a Broadway Play and the other time to the airport). The staff was good, but these guys were exceptional!! !\n\nReview 18:\nStayed for 4 nights on business. I had requested a non-smoking room and was only given the option of a smoking room for the first night. This room was dull, dreary and......smelt of smoke. Upon being given a non-smoking room, there was a noticable difference in room scent and size (this one being larger) but all in all I would not stay there again. Location wise, you are near to most things but you will find better hotels elsewhere. Service was below average.\n\nReview 19:\nI stayed at this hotel for a business meeting in NYC. The location is excellent and the staff was friendly but other than that, its one of the worst places you can live in. The carpets were so worn out and dirty that it felt i was in some rowhouse. The hotel had woefully inadequate electric outlets and i was forced to unplug the lights to use my laptop. Overall, avoid this place like the plague.\n\nReview 20:\nWas on a business trip to the city. As a HHonors member, I try to stay in Hilton hotels. I had meetings at the Waldorf, but was not impressed with the hotel rooms last time I stayed there. Was very pleased with the Doubletree. Many places in the city wow you with their lobby, but the Doubletree put it's effort in the rooms. While the room wasn't large, it was very nice by New York standards. Great location and the price was much better than the Waldorf across the street.\n\nReview 21:\nIf you don't mind industrial accommodation - it's quite all right, but if you're seeking a little more homey feeling in a hotel - you won't find it there. Small rooms, staff that underscores the feeling you're just one of their thousand guests and past century decoration. Considering their rates - it's not a good deal.\n\nReview 22:\nStayed at the Doubletree at the beginning of February 2006. This was my 5th visit to NY and the Doubletree is undoubtedly one of the better hotels I have stayed in. It's great location makes it very accessible for many attractions and getting about. Warm cookies on check-in are a nice touch. Booked a king room and wasn't disappointed. Room was large, modern and clean, with good facilities and a decent hairdryer! The bed was so comfy - just what you need after a days pavement pounding! The Metro Cafe is located next door and open from 6a.m. (perfect for those suffering from jet lag, as we experienced). The Broadway Diner across the road is also a good choice, especially for breakfast but there are plenty of places to eat round and about the hotel. I would definitely stay here again.\n\nReview 23:\nThis Doubletree sits at the intersection of several subway lines, and just one one stop away from Grand Central. We have stayed there three time now, and the experience has been consistently solid. It's a busy place, but the staff is friendly and helpful. If you bring a car, the bellhops do a good job of handling the always exciting task of dealing with a car in NYC. While not cheap (this is New York), the rate is an excellent comparative value. Similarly, while the rooms are smaller than those in your typical Doubletree, they are well-sized by New York standards. Some of the rooms (upper floors on the south side) have unobstructed views of the top of the Chrysler building.\n\nReview 24:\nThe location is excellent. However the hotel staff/ facilities and quality of the hotel is totally unacceptable. Few of my collagues got bed bugs! Housekeeping keep banging on the doors, rush into your room without checking for the sign! Front desk staffs were not helpful!! Manager is such a GARBAGE!\n\nReview 25:\ni visit nyc regularly, often for one or two nights and when i do i am generally very busy. this hotel is in an excellent location for my purposes. the rooms are very comfortable, the staff efficient and polite and nearby metro, starbucks, au bon pain for coffee etc and subway, grand central make it a perfect convenient resting stop. the refurbishment undertaken a few years ago is standing up well and it is a stylish setting as well as comfortable - the hotel was designed by morris lapidus who designed the fontainbleu hotel in miami beach. stayed a couple of times with family for which it may not be ideal as rooms although comfy are smallish for lounging around in - but for business or overnighting/weekending it is superb value.\n\nReview 26:\nI recently stayed at this hotel for business. I was impressed with the friendly staff both at the desk and the bell hops. The warm cookie and the efficient check in process was wonderful. The room was nice. The bed and pillows were wonderful. The bathroom is a little small but was not a big drawback. The next day I wanted to go sightseeing and Danny took care of my luggage. He also made arrangements for myself and a couple of other people in our group to have a car waiting for us to go to the airport when we got back.\n\nReview 27:\nTo say this was a little basic is an understatement. The staff particularly on reception after 19:00hrs were about as helpful as a bout of influenza. When I asked \"can you get me a cab\" I was greated with a pointed arm to the door, that's customer service for you. Food average, room small and below average. Have a nice stay.....somewhere else\n\nReview 28:\nI'd read some good reviews about this hotel but they are totally over rated. The hotel is mediocre. Beds are old and not really comfortable. Overall condition of the hotel, rooms, floors, etc., is not good. Colour scheme is erratic. Good for the location and proximity to the subway but a very high price for what you get. There must be better choices in the area. You also have to pay for leaving the luggage in the storage, and guess what, you have to pay again when you return in the afternoon to pick it up! I wouldn't recommend it to anyone.\n\nReview 29:\nThe service was terrible! The front desk staff was awful!! The hotel was not very clean. I would pay a little extra and stay somewhere else! !\n\nReview 30:\nMy husband and I and friends were recent guests at this wonderful hotel, located very conveniently in the heart of Manhattan. The service desk as well as the Concierge, were extremely knowledgeable and efficient. The connecting rooms that we requested were large, well appointed, and a great value for NYC. I would not hesitate to return for another wonderful stay. Please disregard any negative comment that you might read, see, or hear as we highly recommend the Doubletree Metropolitan to anyone visiting NYC\n\nReview 31:\nStayed there in March, right in the middle of Manahtten easy walk to all the places you expect to see when you go to New York. Rooms very clean didnt eat there because it was so ner to all the great food places to have breakfast especially right opposite Garnd Central Station. Would stay thee again as the location is a walk away from Times Square 5th Avenue Central Park.\n\nReview 32:\nI was going to give this place 4 stars for service and accommodations but on our last morning in the hotel my husband and I noticed our legs were itching and covered with red bites!!!!. You can draw whatever conclusions you want from this review. I have painfully swollen bitten legs that itch like crazy!.\n\nReview 33:\nClean, modern interior. Frendly, helpful staff. Great location - walking distance from time square. Also - its right about a subway station so easy to get around the city. Would stay there again.\n\nReview 34:\nI stayed here this month for ten days with my family (including parents and ourselves over 21). This is a great hotel for families with older children, from teenagers to early twenties. The rooms are basic but very clean and comfortable, all the amenities from toiletries to toilet paper was branded, which was a nice thought. The toiletries provided were vast range even foaming make up remover from Neutrogena! The location is amazing as it is only a few blocks away from blooming dales and Lexington av is full of fun stuff to see and do. We even walked most of the time to times sq etc as it was so central. Good value.\n\nReview 35:\nStayed at the Doubletree Metropolitan on Lexington for 5 nights from April 10 and was extremely disappointed. Hotel room was shabby, wardrobe tiny and clearly built in in the 60's - smelled so old we just could not bring ourselves to hang our clothes in it. Bathroom tiny and again maybe was state of the art in the early 60's when the hotel opened but is now dated and missing any sign of luxury. No bath sheets or bath/shower gels, just tiny bath, tiny towels and basic toiletries. During our 5 night stay our room was not tidied once - only the beds were made. Decor drab and dated. Staff were pleasant enough and location is excellent, but no way is this hotel worth the money and for value and comfort it fell way behind any other New York hotel I have stayed in - not a dive but certainly nothing special.\n\nReview 36:\nChecked in on a Monday evening, put my things away then ran out to dinner, got back looked at the bathroom and was disgusted. wood under the vanity was rotting and falling out, rust surronded the metal underneath the counter. the shower tile grout was covered in black mold. I requested another room, the desk agreed to move my things to another room the next day. When i returned, they didn't move my things but i did get another room. The second bathroom is just as bad: peeling wallpaper, ceiling paint crackled and falling, more mold and hairs on the sink! All this for $420 a night! This gives Hilton a very bad name. No way will my company stay at this overpriced hotel.\n\nReview 37:\nAll the staff here were very friendly. Small rooms, but comfortable beds, good views out the windows facing down Lexington. Yummy cookies available for the asking. Easy walk to everything.\n\nReview 38:\nI stayed here two nights...it took forever to get a room. The room said it was non smoking but smelled of cig smoke and deodorizer. There was only a sheet and light blanket on the bed and the room was cold. I did get an extra blanket the next day which helped. There was no coffee pot and apart from a breakfast spot there was only the lounge which like the gift shop opened whenever they wanted to. Although easy to get around via the subway from this location there isn't much around it for places to eat etc. Basically there was other places in this region for the same price but with better rooms and service. I would recomend you check out other choices in the area!\n\nReview 39:\nThe staff was simply rude. When I tried to give them my honors number they said they wouldn't give me points because I pre-paid my room (an odd rule, I thought) and they had a serious attitude about it. I wouldn't stay here again - don't lik the way they treated me.\n\nReview 40:\nWe visited New York in May and I sure am glad we booked early. Room was $205 a night booked 4 months in advance. Week before the trip, rates were up to almost $400. The location of this hotel was awesome. Subway entrance was right next to the hotel, and walking distance to Bloomingdales, Rockefeller Center, and Central Park. At $200 night, this was a great deal for a nice hotel in mid-town. The restaurant was a little pricey, but there was a Cafe Metro right outside the front entrance, if you wanted an inexpensive meal, especially breakfast.\n\nReview 41:\nOK, it is not the Waldorf Astoria or some uber-trendy boutique hotel in Tribeca, but the Doubletree Metropolitan is WONDERFULLY located, it is clean, it is comfortable, and the price is often right.\n\nReview 42:\nThe bad reviews nearly sent us elsewhere so I just want to report: the staff was absolutely charming and helpful, from the front desk to the concierge to the guy who carried up our suitcases with a smile-- and this was right before Hurricaine Irene. When we left early the hotel accomodated our needs and helped us check out quickly. We had a lovely allergy-free room (which smelled a little perfumy but we had a great night's sleep), the location is AMAZING and the lobby is nice. Yes the hallways need some updating. Yes room service and breakfast is a huge rip off-- there's a sweet little cafe right next door for one tenth the price. Yes they should offer free wireless in the rooms. But my husband says it's the best and cleanest workout space he has ever seen. We have nothing but good to say about the whole experience and we will definitely be back! Great cookies, too!\n\nReview 43:\nHotel at check in was the last pleasant part of the stay. Checked and found no bed bugs was reassuring. The room was cramped. The bathroom dated, cramped and the shower controls were broken with little to no hot water. The worst part was the checkout and the doorman who was trying to move patrons to taxis and ignored anyone with car service.\n\nReview 44:\nWent to NY on business, randomly came upon Metropolitan hotel....stay was wonderful. I was pleasantly surprised with my room, becauce I've always stayed in tiny hotel rooms when in New York. The room was newly renovated. I was probably one of the first guests ever to sleep in that bed. My overall experience with the hotel was wonderful and I recomend it to anybody coming to NYC.\n\nReview 45:\nJust checked into the hotel and i was shocked with the service rendered by the Front office staff. The gentlemen was rude, impolite and unprofessional. I approached the front desk after check to ask for a colleagues room number, and all he said was to ask me to call the operator using the house phone. He kept pushing the responsibility to the operator even tho i was able to provide the correct details such as guest name and arrival date.\n\nReview 46:\nThe Doubletree is conveniently located on the corner of 51st St. and Lexington Ave. Which means it is within walking distance to both Central Park, and Times Square. And you can get on the Subway right outside the hotel to visit Little Italy, Chinatown, the World Trade Center... The service was great. Franklin at the front desk helped our trip go from good to great, and we loved seeing Bolivar every morning in The Met for breakfast. Everyone we saw was very helpful and courteous.\n\nReview 47:\nThere's nothing wrong with the Doubletree Metropolitan that a wrecking ball wouldn't fix. This is a dingy, dilapidated property - not at all what I've come to expect from Doubletree. Our windows overlooked an airshaft, though the desk clerk said \"I have a very nice room for you\". The touted \"flat screen TV\" is tiny and the picture is bad. If you're thinking HDTV, think again. Loud \"top 40\" music in the halls and elevators. The carpets in the halls are old and dirty, and halls smell bad. The rooms are tiny. Need I go on? We wanted to leave as soon as we saw our room, but they told us we would have to pay for at least one night. So we hightailed it out of there after one night of a planned 5 night stay, and instead went to the Doubletree Guest Suites in Times Square. It's a bit more expensive, but a great value. I don't know why Hilton bought this place, or why they stuck the respected Doubletree name on it.\n\nReview 48:\nI review this hotel last year. It's a good hotel but they must be very desperate to keep their clients. Read on: I booked a room at the Doubletree Metropolitan at a rate of US$151.20 a month ago. At that point, that was the best rate available on their website. I prepaid a non-refundable rate. (Don't ask!) Last weekend Travelzoo announced a US$119 rate for the same room and period. I called Doubletree reservations, they referred me to the hotel's manager (talked to Tracie Cass, the rude manager) and they refused to honor the new rate saying that I chose a nonrefundable rate. I strongly disagree with this policy! Hilton advertise Best Rate Guarantee! Don't fall for that , if you book and prepay for a Hilton hotel, you are stuck and there is nothing you can do! Doubletree never again!\n\nReview 49:\narr on 26 jan.\"grand opening\" to welcome it into the hilton family(give it up for adoption). all the staff were running around trying to get things just right, showed no intrest in any of the guests just the vips. the room? well you can see where they tried thier best to do the place up,try painting the doors with a brush instead of throwing the paint at them! inside carpets dirty, nothing seems right. feels like they opened the door and threw everything in, where it landed it stayed! instead of a 5 night stay got our parachutes on and baled out after 1.\n\nReview 50:\nMy husband and I stayed here on business hoping to have the weekend in NY. This is NOT a good hotel. There is an awful bedbug warning outside that mortifies me everytime I walk in. The room is surprising large but with tired, worn decor. The bathroom smell musty. There is no coffee maker in the room, no frig. The bathroom is tiny and dark. The good points are that the staff is really nice and the location of the hotel is good. The prices for room service are of course ridiculous - $15.50 for a cup of decaf and a cup of tea last night?? I will never stay here again. Oh and the lobby is small and awkward, and there is always people milling around that do not look like business people, often sleeping...\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27236, "query_start_index": 27238, "query_end_index": 27238, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "50%", "inner_docs_start_indices": [176, 849, 1140, 1802, 2693, 3669, 4617, 4744, 5494, 6136, 6710, 7305, 8054, 8478, 9021, 9344, 9802, 10213, 10689, 11100, 11588, 11921, 12726, 13421, 13735, 14485, 15021, 15378, 15937, 16092, 16616, 17002, 17321, 17529, 18165, 18989, 19678, 19879, 20563, 20842, 21402, 21613, 22504, 22860, 23254, 23708, 24205, 25137, 25943, 26516]}
{"id": "256595", "pid": "256595", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed here on our honeymoon for 3 nights. We arrived after an early flight from NZ and were aware that our room would not be ready until the afternoon. Wewere able to use the spa facilities to change . . . however, after only 30 mins our room was ready! Also, my husband went to arrange some champagne for the first night of our honeymoon, and the hotel immediately upgraded us to a suite on the top floor, which was fantastic. The hotel is in a great location, it has great services and very friendly and helpful staff.\n\nReview 2:\nThe Swissotel is right in the heart of Sydney CBD, close enough to walk to many attractions or at least to public transportation to get to further out. The staff was very accomodating - our flight got in at 7AM and we were able to get an early check-in, which was much appreciated! We had the breakfast buffet there a couple times - a little pricey but good. The room was a little on the small side but for what we paid and how little we were in it, it really didn't matter.\n\nReview 3:\nBooked direct and paid for this hotel 4 months early and still did not get the room we requested without alot of moaning (not what you expect from 5 star hotel). We were bumped from the room we booked because someone else decided to stay on longer. Were offer an upgrand to a suite. If you are offered a suite be sure you are a heavy sleeper as all (according to hotel staff) suites are wrapped around the lift shaft and face onto the next door building site that starts at 7:00am 7 days a week. We eventually got the room we booked. Facilities very good. Breakfast food selection poor for 5 star hotel and after 9:00am gets worse, staff more interested in clearing tables than serving guests, and some at the best of times should not be working in the hospitality industry (including some of the management). Have recommended on the hotels customer survey that they get the staff to read the advertising brochure and web site information they produce. So that they know what they are supposed to be delivering.\n\nReview 4:\nWe enjoyed another fantastic stay at Swissotel Sydney on the weekend. We couldn't fault any area of our stay. Our room was perfect, the staff were very friendly and helpful, and the facilities & restaurants etc were perfect! We wouldn't consider staying anywhere else when staying in the city. And wouldn't hesitate to reccomend it to anybody.\n\nReview 5:\nWe stayed at the Swissotel Sydney for 5 nights this April as part of a month long honeymoon trip around Australia and it was by far the worst hotel in terms of value, service and overall experience during the whole trip. Positives - large nicely fitted bathrooms, excellent location, helpful concierge staff Negatives - terrible housekeeping - evidence only of bedmaking and towel changes only (examples brought to the attention of Pamela - duty manager of same toothpaste stain by sink for whole duration of trip, bathroom floor clearly not mopped, used wine glasses and cups not cleared away, amenities not replaced...overflowing sanitary bins in lobby toilets, leaking ceiling in the gym dripping onto the crosstrainer...the list goes on) overpriced additional services eg. internet and laundry more than double that of any other hotel during our stay, appalling breakfast staff eg. having to remind them to replenish bread/cheese/pastries as the buffet plates were regularly left empty. Disappontingly, even after raising our concerns with the duty manager, the toothpaste stain by the sink and dirty cups remained until the end of the trip demonstrating Swissotel in Sydney can't even get the basics of hospitality right.\n\nReview 6:\nI stayed at the Swissotel in Sydney for a recent business trip. Whilst the room layout, breakfast, general location were terrific, I was appalled at the service and standard of housekeeping. On arrival the bed was turned down with a note from housekeeping stating that as per my instructions that the bed linen had not been changed. I rang housekeeping to clarify and was 'snapped at' and advised that the note had obviously been misplaced. i left for my meetings, returned late and wasn't until the next morning that I noticed yesterday's newspaper that had been read, a dirty glass beside the bed and a half drink bottle of water! When I complained at check out, I was told that I should have advised them earlier - which I did, and an apology was provided with a 'shrug'. I have subsequently sent a complaint via the hotel's website with no reply. Not good enough. Never again!\n\nReview 7:\nStayed in the Swissotel in Feb. The hotel is just at a fantastic location. Its walking distance to Darling harbour, Sydney Tower, Showboat Dinner cruise departure centre etc. Bridge climb centre i also very close by though not walking distance. The shower is the best i could get in sydney and also the rooms are very spacious. Staff very helpful as well. Breakfast was wonderful. All in all a very good hotel for the price.\n\nReview 8:\nWe booked the Hotel via Last minute.com as a \"Mystery\" booking. I was a bit nervous about what we would end up with. Well it was great, right from the start the staff that greeted us at Reception were friendly and helpful. The room was clean, and a good size with a king size bed and a large bathroom with separate bath. We were on the 13th floor with view of the city skyline (wonderful for a couple from the country). All the staff we encountered at the hotel were friendly and helpful. We had a lovely few nights there.\n\nReview 9:\nSo twice I changed my keys because they stopped working. Did they bother to check the locks? No, they just cut new keys and say \"sorry\". So at 2am when I could not get into my room, and two newly cut keys did not work (again \"sorry\"), and the concierge's key at 2:15 did not work (again \"sorry\"), a master key finally worked at 2:20. So stuck outside of my room for 20 minutes in the middle of the night, no offer to check the locks, or change the room, or compensation or anything. Not what you would expect from a 5-star hotel? Well, first of all this is self-rated so 5 stars is generous. Second of all, this is Australia where a 5-star hotel would be considered a 4-star hotel anywhere else. And proper service? Not typical in Oz, mate. So of course the hotel behaved like a 1-star hotel and of course its locks should not be breaking down and of course I would never stay here again nor recommend it but it's not unusual for the market.\n\nReview 10:\nI stayed in this hotel in early March, although the location is excellent, we will not return to this hotel. We checked in at 2:30pm and the room was not ready. The room is nice but it is dusty. We had breakfast there in the morning, the food was cold and not replenished, very disappointing.\n\nReview 11:\nWe chose this hotel as we had tickets to a show at the State Theatre across the road. The room was lovely and quiet (we were on one of the higher floors) and the staff were friendly and efficient. We only had a short time for dinner before the show and decided to dine in the hotel restaurant as it was pouring rain. Lovely wait staff made sure our meals arrived quickly and nothing was too much trouble. It was pricey, but well worth braving the elements outside searching for a restaurant. We were sorry that we were only there for one night - wished that we'd booked a longer stay!\n\nReview 12:\nWe booked this as a \"secret hotel\" with a dinner package through last minute. Hotel was nice, but we had to continually fight for the inclusions that we had paid for (dinners, breakfasts, room upgrade) and then when we checked out, they had added everything to the bill anyway!!! So had to start all over again, showing them our booking confirmation and what we had already paid for. Was humiliating and totally ruined the \"relaxing\" experience that it was meant to be. Nice hotel, but clearly their administration is incompetent. Left there in tears and will never return.\n\nReview 13:\nExcellent location with great shopping spots! Eateries like Japanese take-away shop, McDonald and supermarket are just a stone throw away! 10 minutes walk to Hyde park and NSW Parliament House only. Monorail station 3 mins walk away which can bring you to darling harbour, chinatown and many more!\n\nReview 14:\nMy husband and I had a get away from the kids for 2 nights and stayed on the executive floor to take advantage of the buffet breakfast and nightly 2 hours of canapes and drinks. From the moment we arrived the staff were fantastic and our room was very nice. The hotel is very centrally located but the rooms are not at all noisy. The breakfast is very nice, all self serve and everything you need. Nightly canapes were ok but a little more variety would have been nice, again all self serve. We will stay again for sure\n\nReview 15:\nHotel is as you would expect for the price. Wifi extremely expensive. Some staff quite rude, trying to run a business and being rude doesn't work! Overall: Ok, but lots of other options in town.\n\nReview 16:\nStayed here for a 2 night mini-break. Location is great for shopping, restaurants, transport. Room was simple, but clean and bathroom was large with a separate bath. We had problems with the door lock so receptionist organised access to the executive lounge (which included breakfast) FOC. Staff were pleasant. The street level access was a little chaotic at times. Would recommend this to anyone wanting a well-located CBD hotel.\n\nReview 17:\nMy wife and I went to Sydney for our first year anniversary and her birthday. Our stay at the Swissotel was phenomenal. The service was above and beyond all expectations. William, the concierge, was wonderful...he made reservations and had a great table reserved for us with a view of the Sydney Opera House. He also pointed us to some great areas of beautiful Sydney. The room was spotless. I highly recommend staying at the Swissotel Sydney. It's worth every penny. The hotel was also close to great shopping!\n\nReview 18:\nWe had the \"pleasure\" of having a few friends for drinks and dinner at the Crossroads Bar on Saturday night prior to a show over the road. We arrived at 6pm with plenty of time for drinks and a bite to eat. After waiting 15 minutes to order our first round of drinks, we ordered at the bar and they arrived without fuss. We then ordered food which was slow in coming and after about 50 minutes, we inquired where it was. We were informed that it had not been ordered, and that it would be ordered now and would come soon. A hastily prepared steak sandwich arrived, which was raw and duly sent back. We left with a weak apology, no food, an offer of more drinks and arrived at the show reflecting on a poor experience, with little in the way of remorse. I live in Sydney, so I doubt I would stay at this hotel, but I am certain that the 10 of us will not return. GM from Sydney\n\nReview 19:\nSwissotel is part of the Fairmont/Raffles hotel chain. I had just stayed in a Raffles...wow!! and the Swissotel was sooo close to being as good! I don't give compliments out this high often. The staff was very friendly, the room was very nice, and the location was spectacular.... I lived in Sydney for 2 years many years ago and was coming back (again) to visit friends. I hunted found a GREAT rate at the Swissotel. Highly recommend the hotel!\n\nReview 20:\nThis hotel is fantastic. My sister and I stayed here for a weekend getaway. Our room was beautiful with a huge bathroom. Friendly staff, beautiful cocktails and the buffet breakfast was pretty delicious. Fantasitc location to all the best shops!! !\n\nReview 21:\nA good hotel in a great central location with a rooftop swimming pool. Don\u00e2\u20ac\u2122t eat breakfast here as there are so many great little places in the neighbourhood that are better value for money and much better for people watching. I was surprised at the decent room sizes. This is not an amazing hotel, but we securing it for a good rate and it served us well as a base for shopping and exploring. Its\u00e2\u20ac\u2122 right near all the shopping and 15 mins walk to either Darling Harbour or Circular Quay.\n\nReview 22:\nThis hotel is in the heart of Sydney CBD and shopping areas. We stayed three nights and had a superb time. Our room was very large - we had a room with two double beds, a large bathroom, with bath and shower. It was sufficent for three adults comfortably. The pool is also an asset and whilst we didnt use it the gym/spa area looked just as good. We had one maintenance issue and after reporting it to housekeeping, we had it fixed in 15 minutes. Excellent service and would recommend this hotel to anyone.\n\nReview 23:\nFantastic hotel. The lobby bar is great (with a very reasonably priced happy hour), the breakfasts were first-rate, the pool and gym were immaculate and the rooms were large, new, and very well appointed. The staff were also extremely professional throughout.\n\nReview 24:\nI stayed here on my final day in Sydney prior to a long haul flight back home. Really nice hotel, with great facilities if needed. Also perfect location for access to shops in the cbd as right in the heart of the shopping area, and only a couple of minutes walk to the bars and restaurants at the harbour. Recommended.\n\nReview 25:\nI can never forget my trip to Sydney, Australia with my husband in Nov 2007. I was five months pregnant and desparetely wanted a holiday for few days. so my husband took me to this surprise holiday in Sydney. we stayed in swissotel, which was lovely place , the room was so cozy and gave us full view of the city. The hotel is in the Market place. The Oprah house was just a walking distance from our hotel is a magnifiecient piece of architecture, all the attractions are simply mindblowing. Though I was pregnant , I walked and covered many places on foot as walking in the lovely weather was amazing. Be it Bondi beach or Sydney tower or the Casino or Sydney harbour bridge or the Hyde park and other places , all the attractions are worth visiting. And hey not to forget the food , being an Indian I craved for Indian food which is easily available in sydney. What a place , I m again going to visit in 2009 with my Little Daughter and husband. Sydney surely rocks! !\n\nReview 26:\nThe Swissotel in the centre of Sydney's CBD is a great hotel if you want to be in the heart of the city close to all shopping and transport. Rooms are nice with large'ish bathrooms. The only problem they have is with their service provider MagiNet. On a number of occasions I have stayed at the hotel the internet has been either very very slow or not working at all. Numerous calls to their provider I get someone in India who doesn't know much at all. I troubleshoot the problem for them by identifying a DHCP server not responding. But they had no idea what I was talking about. So if you're a business traveller who needs internet access to survive, I would look elsewhere for a hotel in the city with a reliable service.\n\nReview 27:\nwe stayed for 5 nights in january and were traveling with our teenage children . we arrived and although we had booked a double room and twin room . we were given 2 double rooms on 2 different floors and the receptionist said nothing else was available, our teenagers son and daughter were not happy. she was not pleasant and eventually agreed to put a rollaway bed into the room and she would change for another room the next day. when we enquired the next day she had not done anything and we had to wait until the following day . when sorted the rooms were nice poor views . alot of noise from corridors. i would not stay in this hotel again especially with children.location is great\n\nReview 28:\nAt the end of our month long honeymoon we stayed in Swissotel in sydney. Brilliant location near the shops. Very clean nice big rooms. Great views over the city. The mall beside has a great food court great place for lunch.\n\nReview 29:\nThis bar should be good. Great location and ambience, spacious, cool. Unfortunately, management systems and staff let it down. We had drinks and snacks for 4. Only a few other people around so no rush. The drinks ordering system is cumbersome. Waiter takes order, drops it at bar, somebody else prepares it, waiter eventually comes back and then serves. Takes about 20 minutes to get a drink. They forgot a complex order (2 Coronas please) and I had to chase it. The snacks were a couple of pizzas and salad. The salads were OK. Pizza was dry and overcooked. I expect a lot better for $26 per pie. I paid the bill for $142 by card, then later found they'd billed me three times and refunded it once. After a week I still haven't managed to get that sorted out. Staff seem to try, but the result is inept. The hotel needs to take a long hard look at itself.\n\nReview 30:\nStayed at the swissotel with my partner for our anniversary. It was amazing. They upgraded us to an executive club room which was huge with a balcony overlooking the city and views down to darling harbour. They also delivered champagne and stawberries for us. The room was perfect, very clean and most comfortable bed. We had a beautiful breakfast in the morning with every type of food can think of. We got massages in the spa in the morning which was so relaxing. I would definantly reccommend this hotel to anyone - I have stayed in alot of places around the world and the Swissotel was one of the best.\n\nReview 31:\nthis hotel is like a lodge not even a single star hotel dont even bother of booking into this hotel . its old shabby and not managed well the rooms are like the 70s lobby style is like the 80s .staff is like the 2050 robotic . i would suggest the westin which is just round the coner fantastic hotel.\n\nReview 32:\nSwissotel is a great choice for anyone wanting access to tourist points in Sydney. I use a wheelchair and I didn't have any issues. But what i did have is a trip of a lifetime and my very own place to relax and think about the wonderful day as i planned for the next day. And this was all done on my room Balcony as I enjoyed my evening wine. Wonderful wine can be had at the hotel. Or you can just go a few blocks over to where you ride the subway and their is a little store with a big selection. l rented a car but I really didn't need to. Go and enjoy Sydney and the Swissotel.\n\nReview 33:\nThis was our first time at the swissotel. \u00c2\u00a0We loved our stay. The hotel is right around the corner from the Pitt St mall with lots of great shops. But we actually liked the friendliness and helpfulness of the staff the most. They called a cafe for us when we left a bag there and happily let us store our bags while we went off to shop. We also appreciated the no fuss attitude when we queried our bill on checkout. Happily stay there again.\n\nReview 34:\nI stayed here for business for 5 nights. Good hotel, good room, but just a little pricey for what you get. Prices in Sydney are getting a little out of hand now, and $35 for buffet breakfast is quite excessive. We were in a group that paid $215 pn average for room only. That means if you were an international business customer paying for breakfast, Internet, and maybe some laundry might mean you won't have much change from $300 per day. Having stayed at other Swissotel locations in more expensive cities, I have received Club Room for the same price. Supply and demand, but there comes a time when the value doesn't follow the price. The hotel has an 18m lap heated outdoor pool, just long enough to keep the fitness up, and all weather which made the stay better. In summary, great hotel, food ok, but a bit overpriced, at least when I stayed there. And, as per most Aussie hotels, service is good but not perfect due to overall lack of staff numbers to serve the clientele.\n\nReview 35:\nWhen I heard that this property is being refurbished this year I feared the worst but the rooms are on par with some of the best hotels in Sydney and the service is not far behind. Over 3 separate stays in the past month I enjoyed every room I stayed in, they are bright, clean, modern and functional. Despite fewer TV channels than other properties the technology is modern and in top condition. The Nespresso machines are a small addition to the rooms that most 5-star hotels don't even offer. Views from most rooms are uniquely stunning but what can't be overlooked is Sydney's most convenient location that make it a delight regardless of whether you are a first-timer to Sydney or a seasoned traveller. The bathrooms are spacious to the point you almost question why extra space wasn't proportioned to the bedroom? (Perhaps this is something that will be addressed with the refurbishment as the rooms could definitely benefit from a sofa.) The Swissotel Sydney is perfect for a luxurious stay without the expensive cost; for convenience without the compromise; and a party in the bathroom!\n\nReview 36:\nThere isnt one bad thing i would say about this fantastic place! Initially we had trouble trying to get a park out front, we rang the motel and the staff were there to meet us and take our car and bags . Our room was also ready early. We checked in with ease with our bags arriving only 10 min later, brilliant service. The room was to die for! We had Corner room which gave us a great view over the city. Furnishing was also 1st Class, bathroom very clean and modern, shining clean. Impressive. My wife and i really didnt want to leave, it was a nice treat for us. Thanks again. We will be back. Dave\n\nReview 37:\nHaving stayed at swissotel in singapore two months ago and given 5 star review this place gets a fallen star.The parking is not on hotel site but 4 streets away.Their is no place to stop outside the hotel.The one door man was flat out trying to deal with the many arrivals.We booked the executive suite.Rooms are supposed to be ready by 2pm but we had to wait till 3pm as ours wasnt ready. So why did we pay extra for an executive street .Its like paying business class to be last on the plane.Being winter time we asked room service for one extra blanket to be told their wasnt any.No lounge area television to watch world cup football.Does this hotel know whats going on in the world.\n\nReview 38:\nThis is an example of a poorly planned, new hotel tower on top of an old department store. To get to your room requires 2 different elevators and a hike across the lobby. Pity of you arrive by car; NO PARKING ; NO CAR DROPOFF. No Taxis either at most times! Getting luggage in and out of the place is next to impossible. The restaurant is way undersized and gets overrun during peak periods; better use one of the local coffee shops (also less $$$).\n\nReview 39:\nThis Hotel is above a department store the entrance is on the ground floor to get to reception you have to go up 8 floors Baggage was lost for some people who checked in ours was mislaid on departure (big panic) Not a good place for tourists or business \u00c2\u00a358 per person is really taking the Mickey Room typical plastic box No Character and Staff all seemed under stress\n\nReview 40:\nWe had a fantastic night at this hotel. All the staff were so friendly and helpful. May did a fab checkin for us and the guys on the concierge desk were oustanding. The hotel is in a great central location, easy walk to shops, movies, restaurants and Darling Harbour.\n\nReview 41:\nStayed at the Swissotel Sydney the night before boarding Cunard's Queen Victoria for a cruise. We wanted something special before the cruise, and based on word of mouth decided that Swissotel was worth a try. The hotel was excellent. Happy, friendly service and an upgrade to a suite met us at the reception desk. The room was large, spacious and comfortable. Comfortable beds - a must - made for a good nights sleep. The hotel is located near the Pitt Street Mall and the new Westfield Sydney (formerly Westfield Centrepoint). It will, once open and complete, be excellent and the hotel is nicely located to allow access to this. A short walk to Circular Quay and in a good part of Sydney, this hotel is highly recommended.\n\nReview 42:\nStayed at the Swiss\u00c3\u00b4tel again for a brief stop in Sydney.\u00c2\u00a0 The check in staff were superb as always - very friendly and welcoming.\u00c2\u00a0 The room was good, with two large windows and ample closet space. It was a bit hard to adjust the air-conditioning making the room quite cold, bit otherwise no complaints.\u00c2\u00a0 The bathroom was good with a very nice spacious hot shower, a welcoming thing in winter! Room service breakfast can be ordered the night before via a breakfast card located in the bed side drawer.\u00c2\u00a0 Breakfast was continental for me but a full english is available.\u00c2\u00a0 Check out was professional, friendly and quick.\u00c2\u00a0 A short walk from the seminar I was attending, the concierge offer to get you a taxi and take your bags without being prompted - as expected from a 5-star hotel.\u00c2\u00a0 Will be back to Swiss\u00c3\u00b4tel.\u00c2\n\nReview 43:\nThe reception was very rude, and i got stuck in the elevator the last night i was there.\n\nReview 44:\nLocated near Pitt Street, this is a great location for walking to Darling harbour and circular quay. Minutes away from the monorail and train services. The rooms are clean, well serviced, and the hotel staff are fantastic. The concierge helped us with everything, we didnt book anything, they sorted everything out for us, there opinions and facts proved very useful for our short stay in Sydney.\n\nReview 45:\nWe stayed at Swissotel for our wedding/honeymoon. We had the best time! The staff was very friendly and went above and beyond to help us and make sure we had a wonderful stay. Our room was clean and very comfortable. There were a total of 13 people in our party and everyone had a wonderful time. The hotel is in a great location, close to shopping and right in the cbd. It's walking distance to Darling Harbour, Hyde Park and Royal Botanic/Opera House. It is also close to monorail stations and train/bus stations. Get the executive club when you book w/ breakfast, pre-dinner drinks and internet access. Tracy and the club staff are VERY HELPFUL AND FRIENDLY!\n\nReview 46:\nThis hotel is clean, well appointed and has a good location right in the heart of the main shopping precinct. Breakfast is good, but nothing special. The lift situation is, however, my major complaint. Every time you come and go you must catch one of three lifts to the reception area, walk a distance across this, and then get in another of three lifts to go to your room. It is slow and annoying if you come and go (eg for a run in the morning, return to your room, then leave for work).\n\nReview 47:\nReal heart of city, walikng distance to The Hyde Park, Circular Quay, Darling Harbour. Touching distance from Sydney TV tower, Queen Victoria Building and monorail. Very clean and efficient service all round. Highly recommended after coming from 5star hotels in Kuala Lumpur and Genting Highlands in Malaysia.\n\nReview 48:\nMy friends and I, all teenage students, booked 2 rooms at Swissotel this June and had the most fantastic stay. The staff was very friendly, the rooms were great and the location was just wow. The Townhall Cityrail station is just a few minute's walk away, the Monorail station is even closer, awesome malls are just on the doorstep, and many major attractions are within walking distant (the Rocks and Darling Harbour). The only thing that I wasn't entirely satisfied with was the breakfast. It was fine, but not great- well, I guess that's because it's free. We'd like to thank a member of the staff at the concierge. Our taxi ran late on the day we left because of the traffic, and we really appreciated the fact that he truly made an effort to ensure that we could leave as soon as possible. We didn't quite catch his name, but Swissotel should be proud that they have such dedicated staff.\n\nReview 49:\nStayed there for 5 nights and would have loved to have more time to stay much longer. Very good hotel , great rooms and service. You are right in the city's centre and can walk to almost anywhere in the centre !!! it could not be better located especially for shopping and also for shorts walks to anywhere in the centre.\n\nReview 50:\nAt $260 per night, a corner premier room is almost double what I like to pay for hotels. This room was worth it. Very clean, very spacious, very comfortable, and excellent views of the city. The bathroom alone was almost as big as my kitchen. Very nice pool area. Courteous staff. Very convenient location. Walking distance to the aquarium, the sydney tower, the bridge and the botanical gardens. Tons of shops and restaurants nearby. A short 20 min cab ride to Bondi Beach. Expect a cab to cost $40-$50 to the airport, and about $30 to bondi beach.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28788, "query_start_index": 28790, "query_end_index": 28790, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 712, 1198, 2221, 2576, 3814, 4706, 5142, 5676, 6629, 6934, 7531, 8117, 8427, 8959, 9166, 9609, 10133, 11022, 11480, 11741, 12245, 12764, 13036, 13367, 14351, 15089, 15789, 16025, 16894, 17513, 17826, 18420, 18875, 19868, 20975, 21589, 22288, 22750, 23132, 23412, 24149, 24980, 25081, 25490, 26164, 26666, 26988, 27894, 28228]}
{"id": "149395", "pid": "149395", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nNo Customer Service 1.When we got to the hotel, There were many employees who were standing around doing nothing. No one offtered any assistance.2. We booked an excursion at the hotel desk to see the island and to go shopping. The guide did not speak any english. We spent over an hour driving to our destination. Once we got there, We were afraid to get out the van. The area was dirty and smelled horrible. We lasted two minutes here and the driver wanted to take us to a church which was another 25 minutes away. This lasted 5 minutes. Only to drive back to the hotel. On the way back to the hotel, NOT 5 MINUTES from the hotel, was a really nice place to go shopping. The Hotel people saiid that there was no place nearby to shop.3. Only about 5 employees in the hotel, did a decent job.If you are looking for a place with a wonderful beach this is the place to go. Do not excpect any good service.\n\nReview 2:\nGreat All Inclusive for money We took a group of 14 to the resort and had a terrific experience. The resort is very well taken care of and the rooms are very nice. I would rank this a 4 out of 5. POSITIIVES:Beautiful grounds, very nice accomodations, people were very friendly and helpful. Food for an all inclusive was top notch. We loved that there were very few Americans. Mostly Russians and Latin Americans.NEGATIVESNeed more wine selection- cheap wine for all inclusive. Buffets were okay the best restuarants requirred RSVP and we could not get a RSVP for our stay. Book in advance! Room service was not good. The Spa is very very small and services were average.\n\nReview 3:\nHated the vaction I had better.\n\nReview 4:\nCheck-in at 5PM the next day Beautiful grounds, nice rooms.Good luck getting a room. We prepaid for 6 rooms, but upon arrival were given only 2 rooms until 6 PM the next day. They stated that they overbooked 40-70 rooms a night. Over half of the new arrivals were sent elsewhere, but usually they kept one room of large groups so people would return. Completely inexcusable for prepaid rooms. People were furious, but the manager would not see anyone. There was VERY poor communication by the management. The staff tried very hard but could use a LOT more training. In addition, for 1000 guests, they had about 600 beach/pool chairs. You had to steal a chair from one of the restaurants or another guest to sit at the beach/pool!The food was inconsistent. Sometimes great, another time I had a lobster tail so overcooked it was like mashed potatoes.\n\nReview 5:\nBut the chairs on the beach.... The Hotel is very fine, the meal A1 but this hotel does not care about the people who want to enjoy the beach or the swimming pool. There is a lack of chair and the customers reserve their chair from the middle of the night.I will never come back here again.\n\nReview 6:\nBeware of Dolphins Beware of the Dolphin Island tour. Soncho the dolphin attacked me and bite me for no apparent reason. The staff poured alcohol on the bites and cuts and refused to let me out of the water until after the dolphins finished their routine. They did not want to confuse the dolphins. Sorry, I was the one attacked. It was my 25th anniversary and the dolphin spoiled the trip. I had to get shots when I returned from DR on Monday June 25th and I am still taking antibiotics. I loved everything about DR and Paridusis except the dolphins. I can't even get my money back. I am planning on posting the attack pictures and my bloody arm, chest and back so as to warn all parents not to allow their children to swim with Soncho the dolphin at Dolphin Island.\n\nReview 7:\nLoved the Paradisus       Beach\n\nReview 8:\nNot as good as other all-inclusive resorts\n\nReview 9:\nParadisus Review I had previously reviewed the Paradisus Punta Cana and was critical of my stay there. I am not going to review the resort again. However I observed that any negative reviews are ALWAYS marked as not helpful (go back and see for yourself). I can only assume the resort is trying to unfairly denounce negative reviews. This is part of the problem with this resort - instead of trying to listen to constructive critism and make improvements, they would rather make anyone writing a negative review look like it is either poorly written or does not give very good information. Makes you wonder. For this reason, I do not see any improvements being made to the resort.\n\nReview 10:\nLoved the experience!! Veeeeeery relaxing!! Great experience!!! Good food, nice employees, very nice rooms! Just beware of the Time Share-type salespeople!! They may take a while off from your stay if you don't say NO from the start!! !A relaxing environment, comfortable place!\n\nReview 11:\nIts all that! This place is all THAT!!! We spend more money then we expected but it was worth the money. After all we did go to have fun!!!! People are great, Grounds are just the best it get in a resort. We got a great room. Clean and looked like new. Food was what I expected so that was great. One thing next time I am getting Bungalow 8 its the best. My friends had it and its just in the perfect location. Thank you and WE WILL BE SEEING YOU AGAIN!!! !\n\nReview 12:\nLoved It! Royal IS Service is the Way to Go! We just got back from Paradisus Punta Cana and we has an amazing time. We did upgrade to Royal Service and I would recommend that to anyone -the attention you receive is far beyond what you get with the regular rooms. Restaurant reservations are a must when you first arrive as they book up quickly. GENTLEMEN, PLEASE REMEMBER TO PACK LONG PANTS. This is a must for any of the restaurants for dinner. You WILL be turned away if you are not wearing long pants. Tipping is not expected nor required but is greatly appreciated from the staff and you do get a better level of service. The table water is ok to drink as it is bottled water. The food is delicious although the chinese and japanese restaurants were our favourite. Our 7 year old son went to the kids club and loved it. They took him horseback riding, rockwall climbing, feeding the animals (monkey, iguana, ducks, etc). He had a blast. The rooms are clean and well maintained. We loved it so much we are planning on returning next year and are looking into Vacation Club Membership.\n\nReview 13:\nEverything But The Room was Fabulous! More photos\n\nReview 14:\nHeld Hostage in Punta Cana We arrived at the hotel on April 11 and waited over 4 hours before they told us they had no rooms available. During those 4 hours, no one suggested that there was a room availability problem. The manager told us that it was our problem and there was nothing he could do but put us up at the Bavaro Princess. We reluctantly went there, as we had no choice. That is a whole other review (but I would never go there either). We called Amex last night and after finally getting through, we booked a flight home today. I will never go there again.\n\nReview 15:\nAmazing Vacation My husband and I just returned from Paradisus Punta Cana. We were there from May 27th thru May 31st. We were celebrating our wedding anniversary and I could not have asked for a better place to stay. The service was incredible. When the young lady making our dinner reservations found out it was our anniversary she surprised us for dessert with a whole delicious cake which read Happy Anniversary. I thought that was so sweet of her. I don't know if everyone else did but as a welcome I received a beautiful plant and a bottle of wine sent to my room. The atmoshpere was nice it wasn't there busiest time of the year which was great. The beach was incredible, the hotel was beautiful, the pool was great the restaurants were wonderful(my favorite was the mexican restaurant and the steakhouse).You must try the papaya and banana smoothie at the breakfast buffet(yummy).\n\nReview 16:\nKicked out My parents decided that it would be great to take my sister and me to this resort for the family vacation. We arrived for a great 10 day vacation. We had two suites, one of which had no a/c. When we complained it took them two days to come over and that was because I hunted down somebody. The smell of sewage is all over the place. When asked not to put salt on the meals, it could have been the complete opposite. After having 9 days at the resort my parents recieved a phone call stating that we needed to check out. When they where informed that we where staying 10 days they stated that they did not have that information. I went to the front desk and asked to see a copy of the arrival paperwork and there it was. I asked to speak to the manager and he acted like it had been our fault and did not say sorry. I will not go back to this resort again.\n\nReview 17:\nVery new, very chic       Nice cabana\n\nReview 18:\nWonderful Resort We just left that wonderful resort. We had a great stay. I would like to express my compliments about our maid, Rosa, Building 19. She was so sweet! Our room was spotless! What a treasure they have in her! I have only one issue-our bathroom needed repair. I will gladly recommend Paradisus Punta Cana at any time! Wonderful food, great waiters in Hibiscus, BRAVO-to El Romantico, they have the most wonderful food, We really Love the beach! Of course we are goin to come back!! And you should do so, too!\n\nReview 19:\nLoved it! Visited Paradisus Punta Cana 9/29-10/6. Had a fabulous time in spite of some pretty scary reviews!. The resort is beautiful. The grounds are gorgeous. However, the room is a little dated but clean. Had no problems with ants. We stayed in bungelow #3 near the beach and the restaurants. I was a little disappointed that alll of the restaurants were not open every night. Food was good but I did NOT enjoy the Japanese restaurant. Seems like we should have gotten even more of a discount for the slowest time of the year. There were not alot of people there at this time of year. I didn't mind at all... made me feel that the resort was mine. The light crowd also made it possible for us to meet some really wonderful people. Nothing bad about this resort at all. I really enjoyed myself. Yes the room was dated and a little musty but nothing that a good candle can't cure. Besides We were only in our room to sleep... one night we slept on the beach (bring bug spray/wipes). The beach has the softnest sand in the world.\n\nReview 20:\nThis Resorts housekeeping sucks The housekeeping SUCKS at the Paradisus and the front desk people are rude and just don't care to help you...The food was ok but the buffet is definitely like a Golden Corral ( which sucks ). The rooms are ok...had much better rooms in Mexico...Don't spend your money on Dominican Republic there is nothing to do...if you like a little nightlife you will not like Punta Cana...Very 3rd world...We will never go back there again....spend your money elsewhere...\n\nReview 21:\nParadisus was paradise! Like most people I was sceptical about this resort because of the variety of reviews. Fortunately, we've been to Punta Cana and various Carribean islands and understand their capabilities/standards and have reasonable expectations as a result. First tip, take a cab from the airport. Rather than stop at 4-5 resorts before getting to yours you'll be there, in your shorts at the bar before everyone else. It's worth the $10-20US. This resort is spectacular! It has everything. Tons of food options, bars, casino, disco, karyoke, shows etc. Top notch booze and wine and lot's of both. The place is huge! Free Marlboro smokes and hand rolled cigars too! It's on a great beach will nice warm, aqua-blue salt water. White sand that stretches for miles. The rooms are okay and the service is slow but pleasant. Other than those 2 items I can't think of anything bad or negative to say. If they worked on them, there would be no argument that this would be a 5-star resort. Either way, probably the best that Punta Cana has to offer. We'll be back (can't wait!!). Relax, try it and you won't be disappointed.\n\nReview 22:\nFabulous and Magnificent Resort! We just returned from a week at Paradisus and found it to be truly wonderful! We were so pleasantly surprised because of many of the negative reviews we had read. We were 9 family members ranging in age from 15 months to 70! We have traveled throughout the Carribean to many beautiful and upscale locales (including Nevis, Anguila, St. Barts, Jamaica, St. Thomas, British Virgins, Turks and Caicos, Bahamas, Barbados, etc.). This was clearly one of the most lush and beautiful, with an incredibly gorgeous beach. The people were extremely friendly and accommodating. The food was certainly not Le Cirque, but very good, plentiful, and fresh. While we were told the resort was fully booked, it never seemd crowded. We never waited on lines, we always got lounge chairs and huts at both the beach and the pool, and we were seated at every restaurant without a wait. This was truly a fabulous place. Make sure to check out massages on the beach in the afternoon, beach aerobics and yoga, and Cafe Romantico.\n\nReview 23:\nParadisus = Paradise       View from our Junior Suite's deck.\n\nReview 24:\nWould not go Back We went to Paradisus Feb 20-24th 2006. All in all, I would say this was a 3 star hotel trying really hard to please, but does fall short on quality.The food was merely passible. The entertainment was the same as I would have seen at my daughters high school musicals, and unless you are really into water sports, there is nothing to do but lay by the pool or beach!The room had a cockroach in the minifridge, and sand fleas in the bathroom.Although one phone call took care of this,I just feel that before check-in a room should be inspected for cleanliness. The curtains in our room were also stained with something brown and gross, and although I asked for someone to address this,no-one ever did. Also, bring lots of sunscreen, my whole family got totally toasted in the HOT, HOT,sun! Not quite the Paradise we expected, and the city is so poor and deserted,I would not reccomend going off the property. Next year we would definitely not return to this resort or this country..there are plenty of other places to go! !\n\nReview 25:\nAwful Service The front desk staff were absolutely terrible. Whenever I needed they treated me like I was bothering them. Long waits for all the restaurants and the food just plain sucked. Really dissapointed. This place is a joke!\n\nReview 26:\nDont Go There---Not A 5 Star Resort! I totally agree with the person's review from January 14th. Customer is definitely not a first priority. They literally could give two craps. and for what people pay for, it's a total rip-off. Basic things can not even be met. It's sad because it is a gorgeous resort and beautiful beach, but the management is terrible and I personally thought the food was as well, except for the Italian. I'm never going back there again. SOL MELIA help this place out!\n\nReview 27:\nFive Star, Best of Punta Cana Absolute Best of Punta Cana. Excellent Service, friendly staff. I spoke to many members of the other resorts and knew that the Paradisus was by far the best. Grounds were immaculate. 10 restaurants gave great variety. Top shelf liquor was included. For children, there was a play area, kiddie pool, and kid's workshops. For bigger kids (21+), there was a pool bar and an on-site club. For adults, there was plenty of activities and a full spa. For older adults, there was plenty of peace and quiet enjoyment of the beauty that was the Dominican Republic. This place had it all.What to Expect: One Dominican Republic minute equals five American minutes or thirty New York minutes. Just relax and go with it. If you want faster service, tip. English is the SECOND language. The staff is very patient and friendly. They will find someone who speaks English if the conversation gets too complicated. Food is not very spicy. Do not choose foods that you think should have a lot of spice in them, they won't. The casino is very small. 4 BJ. 2 Carribean Poker. 2 Roulette. 20+ slots.\n\nReview 28:\nDon't believe anything you read or half of what your hear We recently came back from this resort. It is advertised on the Sol Melia website as being fully renovated, which it hasn't been touched in eight years and is in need of a complete overhaul. The food is mediocure at best, 11 restaurants, only three or four open each night, beach chairs moldy and streached out, dirty beach, mildewed rooms, worn fabrics and furniture in rooms, mini bar not stocked or cold, disagreeable staff, bad service and bugs in the rooms. AA Vacations website states this is a five star property. We would rate it -5 stars. Royal Service is a joke, don't dare pay extra for it, you will be sorry, extra money for nothing, and don't drink the water.\n\nReview 29:\nTrouble in Paradise The hotel was fantastic, the ground and ocean were better. Our only problem was somneone entered our room and removed a gold charm braclet.. I notified the maid and she had my wife speak to someone and no response. we were on our way home and went to front desk and tried to file a loss and every time another guest came over we were pushed aside.\n\nReview 30:\n2nd time good as the 1st We had such a good time in July went back in October to hide from the troubles of the rat race and election race. The atmosphere and experiance was just what the doctor ordered Rest and Relaxation. The food was great, service was excellent, and ambiance of location was just what we remebered. We risked possible bad weather but was pleasently surprised. We asked about hurricane season and they referenced one from 10 years ago. We were told Paradisus has not been hit since then! A very special place. We had maybe 4-30 minute bands of rain over a six night period and they were in the middle of the night. Just enough to keep it tropical. We will be back again because we are addicted to Paradisus. You get more than you pay for but if you want something for nothing go somewhere else! You know your in the right place when you land at a 100,000 square foot Tiki Hut Airport. Dimensions just a guess.\n\nReview 31:\nNever Again When we arrived, with no luggage, because American Airlines lost it, we were welcomed by a broken air conditioner, no towels, no maid service, bad food, BUGS, when our luggage arrived, no one to bring it to us, no one to accomadate us at all. I have never been so happy to come home.\n\nReview 32:\nNot worth the money\n\nReview 33:\nfantastic paradisus is fantastic resort. I stayed there in August 2003. Services in resort are excellent. My room was beautiful. Food is very good, there are 11 restaurant in to the resort. The beach is very beautiful\n\nReview 34:\nwouldn't send my worst enemy here Don't know where to begin. This was by far the worst vacation ever. The hotel rooms had ants, we called the front desk and no one showed up to fix the problem. No one spoke english. Don't bother tipping because it does not get you anything. The food was inedible. Outdoor restaurants had flys on all the tables. This was the only vacation that I actually lost weight on! We had royal service which was an absolute joke. Butler never came when we called or came 5 hours later with our pillows.Bartenders were rude. Save your money\n\nReview 35:\nA Wonderful Vacation\n\nReview 36:\nGreat! Maybe...Again The Paradisus Punta Cana resort was beautiful. Me and my wife stayed at the resort from October 14-20, 2007 for our honeymoon. The sites and service was great. The all-inclusive package is the way to go. All food, drinks, room service, nightly shows, and much more was included. The only problems we had was that our room was wrong when we arrived. We asked for one king bed and recieved two full beds. We just pushed them together instead of changing rooms and repacking everything. Also our room had a terrible ant problem. Each day there were ants in the bathroom and if we left room service left overs out, the next morning there would be lots of ants. Other than the ants, everything else went great. Very friendly people and even though the language barrier was a little difficult, the workers knew enough english for us to recieve what we needed or wanted. The only thing that may hold me back from going again is the language barrier. Beautiful and extravegant place!\n\nReview 37:\nFour days of Paradise We arrived on 2/21/05 and was pleasantly surprised by the beauty of this magnificent hotel/resort. We were shown to our room promptly -- it had a splendid canopy king size bed. One small complaint -- the room smelled musty and we opened the terrace doors and windows. There was a whirlpool tub in our bathroom (very nice) The grounds are kept very clean, the service is exceptional, the help are all so friendly. I would highly recommend this little piece of heaven for anyone who is stressed and needs to decompress. Also, I almost forgot -- it's all inclusive, food, top drinks, horse back riding (loved it). Massage does cost BUT well worth it. The rest of the spa is free, clean and wonderful.\n\nReview 38:\n\"Nice\" Relaxing Vacation       Airport\n\nReview 39:\nbeautiful people we went here for our honeymoon and had a fantastic time. The people working there were unbelievable. Very kind, polite and helpful. I have been many places in mexico and this doesn't even compare. I recommend this place fully. I am so glad I picked this resort for my honeymoon.\n\nReview 40:\nNot worth your money I just came back from a 5 day stay. Its not a 5 star hotel. Really, if you are looking for a nice hotel, great service and the ammenities go somewhere else. The food is so, so ...if you go to the buffets but the Japanese and French restaurants are awful, really. I cant believe that such a prestigious resort chain would do such a poor job in running a hotel in beautiful punta cana. The staff is very courteous though. Its a 3 star hotel. Not worth the price at all.\n\nReview 41:\nPick Another If you like co-habiting with lots of ants, mildew smelling curtains, broken down beds and a bathroom that leaks - You will love Paradisus! Did I mention that I was terribly sick for 2 days after my arrival. I couldn't leave my room. I would say it had to be the food (Y U C K) or water. Our transfer from the airport was a stifling hot bus with no air conditioning or windows that could be opened I almost passed out along with my husband, children and friends! Our supposedly called Jr. Suite room turned out to be an old room that was small, cramped, had no closet (only enough to fit a few things), space and ants that were plentiful. The food left much to be desired. I couldn't wait to get back home. I must make a good point about the resort- the staff is very friendly and accomodating I only wish they spoke some english (luckily my husband speaks spanish well). The beach was beautiful, but there was alot of seaweed and it was a bit rough for my children. Would I come again to Paradisus - Definately Not!\n\nReview 42:\nParadisus is Paradise Paradisus Punta Cana was one of the best resorts I have ever been to. Everything was excellent from the room to the service the food, the employees, the beach, the drinks, the pool...This hotel had it all! We would definitely go back. We celebrated our one year wedding anniversary and they made it very special by decorating our room ,making reservations at El Romantico (the French restaurant) and put flowers on the table and brought us champagne at no extra charge. The staff was very friendly and always smiled.\n\nReview 43:\nEnjoyed the Paradisus very much       Punta Cana WaterSports\n\nReview 44:\nFantasy Island       Royal Service Pool\n\nReview 45:\nBelieve the poor reviews! This was the worse trip I have ever been on. Besides the fact that it rained for two days straight (not the hotels fault) But I am still washing our clothes (2-3 times) to get the smell out. The rooms were musty and damp. The hotel is so spread out you can't easily get around. The food is AWFUL. If you are used to having first class service, this is not the place. They definitely do not know who their customer is. We felt several times like we were bothering them. If you are not used to seeing old women topless and old men in speedos, don't go to the beach. Someone even said they saw a totally nude man on the beach. Now I remember why I don't like all-inclusive resorts. I was not impressed with the island overall. The people at the airport were like vultures and aggressive. There are far better islands to visit. What a disappointment!\n\nReview 46:\nWonderful Resort We were at the Paradisus Mar.27-Apr.3. The resort is beautiful and very well maintained. The resort staff (all of them) are efficient, helpful, eager to please and very friendly. The accommodations were fine, the food was good, the number and selection of restaurants was great and the bars were excellent in both quality and service. The bartenders are great (special thanks to Francisco) and knew their stuff. As for activities, we played golf four days and enjoyed both the course and the service. The beach is gorgeous and the free- form pool is fantastic with a great swimup bar. We didn't experience any problems with beach and pool chairs and lounges as some have mentioned. We may have been lucky as I think the resort was about 60-70% full the week we were there. We met some great people and had a lot of fun. The lobby is the place to be at night for the shows and the lobby bar. We really enjoyed our vacation at the Paradisus and would definitely recommend it to others.\n\nReview 47:\nparadisus, punta cana Unbelievably dissapointed. Been all over the carribean (with family). Beautiful place but that's it. Service was the worst e.g. had to fight to get towels, had to be out by 7:00 to get chairs, on first day went to book restaurants (Sunday morning) and was only able to get a reservation at 10:00 PM Tues for the Japanese restaurant and a Fri. reservation for the French. Other restaurants were walk in and it was a major problem for my group of seven. The majority of the workers didn't speak English at all. Walkways for guests were also used constantly for employee vehicles. Everything from bicycles to scooters to trucks. Major annoyance. Never posted message before but had to now! !\n\nReview 48:\nLoved the Paradisius Ohla! I was at the Paradisius from 11/8 - 11/15/2004 and all I can say is that we had a Great Time!!! We are going back this March 2005! The food was much better then we expected, the place was absolutely beautiful and the staff was outstanding, especially the bartender's! The weather wasn't that great when we were there, but we didn't care, we made the best of it! A special Kudos to Ramon, Johnny Walker, Hector, and Ricky! If you go, tell them that Patricia said Ohla, and I love you baby! I highly recommend this resort and I'm looking forward to going back in March!\n\nReview 49:\nLoved the place We just returned from spending one week at this resort. All I can say is that we had a wonderful time. Granted the food wasn't terrific but I didn't care. They was plenty of water sports to do or you could lounge around and soak up the sun. The grounds are beautiful. Our room was by the pool which is convenient to most restaurants and the beach. The beach is lovely. My kids enjoyed it very much. Romantica had the best food. But be forwarned, you need to make a reservation so make one the day you arrive. Would I go back again, yes!! !\n\nReview 50:\nSecurity is bad , and they are not responsible management . Here it is I went to Paridisus and I booked a week with my whole family, checked in on Friday afternoon, everything was good the show and everything, but on Wednesday night, they broked in to my room trough the balcony, stole my Laptop whsich was my job laptop unfortunatly , the key for the saved I had it inside the laptop bag , they took my passport, money, watch who would of though 5 ***** hotel , paid 155 a person, the same nigth on Wednesday May 26 2004, they broked in to 3 rooms, A person from Chile and the third from US, well I askd the Management and they said they couldn't helped me out, waste 1 day on National Police of DR and then next day to USA Consul paid 225 for passports, wow just please please maked sure your balcony doors are close and please do not take laptops is really a bad experinece ,\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28390, "query_start_index": 28392, "query_end_index": 28392, "truncation_seperator": "... 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{"id": "277997", "pid": "277997", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe came with our 20 something children for a holiday getaway. We got exactly what we requested: 1 double and 1 king suite adjoining, perfect for the 5 of us. We enjoyed the pools, especially the falls daily. We got massages at the Spa, worked out in the gym and enjoyed the property. The resort is large and never felt crowded. The staff was friendly and helpful. We will definitely be back.\n\nReview 2:\nWe have stayed there numerous times before and enjoyed it; however, this time were set up right by the main pool area with bands and screaming for hours; ate at the buffet at the Cascades for $50 for 4 people for what you'd get at a cheap picnic. While attempting to retrieve my grandsons' clothing from the pool after eating the dinner, my son was assaulted by a drunk with the security staff then asking my room number in front of this group of drunks. If that wasn't enough with my heart condition, we were then subjected to the phone ringing non-stop for over 30 minutes beginning at 5:30 a.m., before having \"security\" knock on the door because we didn't answer a wake-up call we never placed! One of the most unenjoyable weekends we ever spent. The Pointe at Tapatio Cliffs has become a disgrace to the Hilton name.\n\nReview 3:\nChecked in shortly before 3pm, was here with group, they seemed to make no effort to put me with that group, gave me a ADA room that I didn't need and hated (no tub). Night stand lamp didn't work. Their shuttle service is going to cause heat stroke or worse (if it hasn't already). Had me waiting outside for 31 minutes! Went to eat at Pointe in time on a Sunday, the hostess was bound determined that I was gonna sit at the bar (info I found out later is they do that to give bartender some business/tips as well) Later she said I didn't have to. Totally untrue! Parking was attrocious! For $13.95 plus tax daily, the high (ha ha) speed internet was horribly slow.\n\nReview 4:\nWe only stayed one night [and that was enough]. there's no room when you pull in by car. Your vehicle is offered to be 'valet' parked. they sent us to our room in a long roudabout way which took a long time to get to. However, we discovered how short a distance we actually were from the lobby, yet it took a five minute walk to get to our room based on their directions. The gentleman that valet parks was rather abrupt and unpleasant and not very professional; you expect at night]. The suite was outdated and old and we paid $199 for one night; which we felt was a rip off. We did find their restaurant [they have several] to be decent and pleasant for a casual dinner. It was too much of a fisasco to get to our car since they valet parked it, and yet we found it close to our room after we checked in. We would not go back again. Maybe 20 years ago it was a nice place but we were disappointed.\n\nReview 5:\nHold on to your belongings on your stay at this resort. Pity on the person who has to pay a visit to the Lost and Found room and deal with the extremely irritable, extremely old woman at the desk! Has she forgotten how to smile and be helpful?? Perhaps her face will crack! The rest of the staff was great. Pools were never crowded and the whole resort kept very clean and attractive. The food and service at La Cantina restaurant was excellent. We also found parking to be a breeze. We never had to walk far like some of the other reviews have stated. The rooms were a nice size and we were never bothered by noise. So, hold on to your belongings, stay away from the grouch in the Lost and Found Room and the rest of your trip will be great!\n\nReview 6:\nGreat views, superb service, great rooms. Perfect for a romantic getaway\n\nReview 7:\nMy husband I often choose to stay at Hilton properties and are usually pleased with our stay. This was not one of those experiences! On arrival, it was clear that the hotel was in need of massive renovation and updates. Thanks to our awards status, we were upgraded to a suite. We found the room spacious however, the furnishings were drab and outdated. The gym was small and packed with kids and a traveling soccer team \u2013 the same statement can be made about the pools. If you\u2019re looking for a romantic get-away this is NOT the hotel for you. We did find the food good, however the spa was extremely overpriced for the quality of the hotel. One positive were the hiking trails across the street but you will have to drive as there\u2019s a 4 lane highway separating the preserve from the hotel.\n\nReview 8:\nWhen you are getting a \"great rate\" -IE we got a Presidential suite for $200 night during Spring Training/Easter/Spring Break that should tell u something right there. We moved rooms 3 times. The first 2 were right up against the mountain, meaning zero natural light would have filtered in our room all day. Cold.dark rooms. Very motel like. The place is a virtual maze and you are lucky if you can find your room or even park anywhere close to it. One restaurant which lacks good food and service. Main pool was decent and the only thing half way normal. I asked for help with our bags from bell desk-they told me most people park by their room and unload themselves. So much for customer service. Our room was not available until six pm-check in was 4:00. Save your money. Anything in Scottsdale would have been way better.\n\nReview 9:\nI booked the room because of the great price for a resort of this nature. I didnt expect a $6 bottle of water in my room. I didnt expect being charged $12 a day for internet. I didnt expect the wild charges for anything you do. To me the price was a fishing scam to charge exorbant prices for anything and everything. If your rich this shouldnt matter to you. If you are looking for a bargain dont be fooled by this resort. By the way, no microwave, no fridge, no simple things like shower cap, q-tips.. little things that most places have. Parking is insufficient to the point that your wheels will be damaged by the way it is set up. We were afraid to leave our room (wasnt sure what they would charge us for next) and I regret that we stayed here. Wow, charged an extra $75 per day as a security deposit???? ?\n\nReview 10:\nThis hotel is tucked into the Phoenix North mountains. It has the typical \"Pointe\" style rooms that are much like an Embassy suites. It is a huge site and sometime difficult to navigate. It has several pool areas that are fun but the \"main\" pool is a disappointment unless the kids are very young. It has one small slide that requires a 20-25 minute wait. The service here is terrible though. It took 3 phone calls to housekeeping to get the roll of TP they forgot, 3 call and a 45 minute wait to get the 2nd half of a room service order. The buffet was completely out of food at 9:15am causing the restless crowd to sit around and wait. Do not expect any results if you bring issues to the attention of management. Not one of these issues was addressed during my stay or in the 30 days since I was there. The Pointe Squaw Peak has a much better pool area and more competent staff.\n\nReview 11:\nThis hotel definitely does not cater to the needs of its guests. No room service after 11 pm, which is difficult when traveling across time zones. Not for the mobility impaired: up 2 elevators and a staircase to my room. Not for the vegetarian. The hotel restaurant was flummoxed by my request for a vegetarian meal and had no idea how to accommodate the request. (Very slow on the drinks as well.) Not a professional finish to the staff: I've never before been greeted by a hotel doorman with \"Hi, guy\". Well, the rooms are clean anyway.\n\nReview 12:\nStayed at the hotel from 12/31/07 thru 1/3/08 while attending the BCS Bowl Game in Glendale. Being a Hilton Honors Gold member the hotel gave several upgrades and benefits. Staff was very cordial and helpful. My kids loved the pool area on New Years Day. Rooms were clean, comfortable and very similar to an Embassy Suites layout without the fridge and larger bar area. The only drawback was the hotel layout, hard to navigate and was in chaos on New Years Eve. The breakfast buffet was very good. Nice hotel with exception of the layout, which at the end of the day may be a part of its overall charm.\n\nReview 13:\nWe arrived late on our first night and were greeted at the front desk by Zane. He was very helpfull and apoligized that our room ( last one available ) did not have a great view so he suggested that we check with \"Helen\" the next morning and try and get a view room as we were staying for 7 nights and traveled a long way. The next morning Helen did a great job for us and had the resort driver take us around the resort and show us a few different suites to choose from. We found a great spot and they even ensured that an adjoining room was left for my brother and his wife who were showing up in another day. The main pool area was really fantastic and we highly enjoyed hanging around the pool and soaking up the sun. I must say everyone at the resort was friendly and helpfull. Beware of the cost of the attached golf course and book via the concierce to save money.\n\nReview 14:\nThis is the third time my wife three children and I have vacationed in Phoenix. The last twice we have stayed in Scottsdale this time we decided to try the Pointe Hilton. Location was good, check in impersonal have to go from the main desk to the bell desk to ask for directions to room. We were told we had a parking spot outside our room. What a joke! We had to park down a hill, 10 minutes walk away and that was a good day. The parking in this resort relies on good fortune rather that logic. Why are there no room numbers on each parking spot? On a positive note the pool areas are excellent, very often we were the only people in the pool.When my sons and I were stuck in the elevator staff were quick to respond , as when we were flooded by the airconditioning malfunction. The lobby area itself is sterile with a lack of information, leaflets etc on local attractions. Indeed we had to drive to the hotel we stayed in last year in Scottsdale for leaflets, maps etc. Unless I got a great rate I would not stay here again.\n\nReview 15:\nI stayed here in the summer of 2003 because a friend had a free voucher. Visitors to Phoenix and Scottsdale, please note: there are MANY, much better resorts to stay at than this one. This is an old property, with some maintenance problems. The water features are nice, but just average for Phoenix. This resort is kind of far from most tourist attractions, etc. For the money (about $100 a night from Memorial Day to Labor Day), try the JW Marriott Desert Ridge (which is a beautiful new resort in north Phoenix). All of the Phoenix and Scottsdale resorts have water features and most have golf courses, too, so shop around. It is a buyer's market with resorts in Phoenix during the summer.\n\nReview 16:\nStayed at Pointe Hilton Tapatio Cliffs Resort several years ago at the recommendation of a friend as well having had the pleasure of visiting the restaurant sitting on top of the hill, Different Pointe of view, and much to my surprise, our stay wasn't the experience one would expect staying at a Hilton, and to make matters worse, it wasn't the bad experience that was so bad as much as it was on how the staff didn't handle the issues that took place. Never being the one that likes to complain, not to mention not having the time to, I'm the type of consumer that simply moves on from an experience, good or bad, and decides on whether or not to return. Depending on the circumstances, I'm a firm believer that everyone should have a second chance, and that said, I am scheduled to stay at this resort again very soon and hope that our experience this time around is better than the last, and hopefully it'll change my recommendation status...\n\nReview 17:\nWe stayed only one night with our family since we were headed to another resort out of Phoenix, but we enjoyed the pool complex very much. Our room wasn't ready at check-in time, so even though we had reserved a FallsView Suite, we ended up taking a room in the main building. It was smallish and had no view, but it met our needs. The bed was terrific and the sofa bed plenty comfortable for our two teens. We commented that it would be a good value resort to spend a few more days another time. The staff seemed quite overworked, and a few things needed maintenance in our room (TV not working, squeaky doors) but the front desk just attributed it to being very busy during spring break. We suggest they staff up for these times to provide a better experience. But overall we thought it was good value!\n\nReview 18:\nStayed at the resort for a company function. The staff was wonderful. The resort was probably a five star property 15 years ago, but has started to show its age. My room was large and very clean. The resort has a very \"interesting\" layout, and the bell hop mentioned taking a month to understand the layout completely. Some elevators don't go to the bottom floor and required you to travel out of the way. The views were great from the hotel.\n\nReview 19:\nWe used our HHonors points to stay for a night at this resort with our two teenage sons. We had a room at the top of the hill, which gave a secluded feel with a beautiful view of the north valley at night. If you are not up to the steep walking you can call for a free shuttle to take you around the grounds. The \"falls\" water recreation area is on the opposite site of the property from the hillside suites, so if your primary focus is the swimming with little ones you might want to stay on the other side, nearer to the water. The room was very clean and pleasant. The beds are amazing to sleep in. The bathroom was rather small, but the shower head was wonderful with good pressure. The bedroom area had an older tube style TV, but the sitting area had a nice HDTV. Overall this is a nice getaway spot with comfy rooms and a nice family atmosphere. We would stay here again.\n\nReview 20:\nSeven of my friends and I plan a girls weekend once a year. We are all stay-at-home mothers of young children and we look forward to getting away and relaxing. We stayed two nights at the Pointe Hilton Tapatio Cliffs this year and loved it! The resort was beautiful and we had a great time!\n\nReview 21:\nThis property is situated on a hill side overlooking Phoenix. If you have difficulty walking up and down hills this is not the place for you.They do provide a shuttle service but you have to wait for them to pick you up and then you are obliged to tip for every ride. Rooms are comfortable but smallish for an all suite hotel. Plenty of swimming pools and the five star restaurant at the top is fabulous but pricy. They have a wine cellar that is unbelievable and unrivaled. The staff was super nice and definitely should get a great rating for being so nice to the guests. Concierge staff were the best.\n\nReview 22:\nA glorified 6 Motel (complete with popcorn ceiling, views of other people's rooms, old dirty and outdated decor - who cares if they're suites when they're as bad as this). If it didn't have great views from its so so restaurant atop the hill it would be no better than a roadside dumper. The Travelodge crowd should (and obviously does) love it.\n\nReview 23:\nMy family spent 5 nights here over spring break. I have very mixed feelings about this resort....it is a wierd hybrid of a motel with some nice resort and luxury hotel features. The natural surroundings and landscaping are fabulous. But you can never get away from a parking lot! They are everywhere and spoil the illusion of being someplace other than the ordinary.The pool complex is very nice, but we were very dissapointed with the slide. It is completely enclosed to the exit point into the pool. This prevents you from sitting up at the last minute and controlling your entrance.....so everyone goes under the water at landing. Not my idea of fun. The on site restaurants we slow and over priced.......but room service was really no more money and quicker! The lobby was nice,as was the shop, but once check-in there was no reason to return It wasn't horrible, but i wouldn't stay there again.\n\nReview 24:\nThis is a great resort for kids. (McDonlad's is one mile away.) They had at least one activity for kids every day by the pool. My only complaint is the rooms smell old and musty.\n\nReview 25:\nIf you have any health issues or are over 50 stay away from the rooms on the cliffs. Best restaurant is the one by the golf pro shop-Point in Tyme , ask for AJ as he's a great guy and server. The restaurant on the mountain top is quite expensive and has the most snobbish waiters in the state...time to rotate you staff management.\n\nReview 26:\nWe Loved Tapatio Cliffs..We stayed in Building 23 and our room had beautiful views of mountains and city lights. Staff was great and helpfull. Restaraunts were very good. If you stay here you must go to A Different Pointe Of View Restaraunt the views of downtown Phoenix are spectacular and the food although very expensive is top notch. The rooms are great and the golf course is also spectacular! If your on the edge of booking here just do it you won't be dissapointed.\n\nReview 27:\nThis was the third time I've used this property and the second for my wife. We loved it! The location is great - just north of the city but very easy to get into and out of. We traveled in and out each day for dinner, meetings and to the convention center. Up and down N 9th street was direct and never crowded. The resort facilities were very good. Restaurant and pool were great. Breakfast buffet was outstanding.\n\nReview 28:\nWe had a birthday party for approx 25 guests at the pools at this location. We dealt with Jennifer Bryant, the party planner, at this hotel. She went above and beyond to help us and deal with our budget. She even stopped by at our party to see how it was going. I highly recommend this party host and this location. The location was spectacular with two beautiful pools, water slide, great cabanas and excellent food choices. My 13 year old and her guests were thrilled. I can't wait to plan another party with Jennifer Bryant and The Pointe Hilton at Tapatio Cliffs in Phoenix, Arizona.\n\nReview 29:\nI had a very unique experience at the hotel. I stayed 4 nights and moved three times. The first room was not suitable. The TV did not work in the bedroom and the sliding screen door fell off the track every time it was opened. I went to the front desk and spoke to Helen Hunt. Helen was extremely accommodating and pleasant. She moved me to another suite and upgraded me to an Ambassador Suite at no additional charge. The room was very nice. Then I was contacted by Delta airlines requesting me to extend my stay by one day because of the snow storm on the east cost. Shawn Kozak the front desk manager was great. I was unable to stay in the room I was in because of a new party arriving but he cheerfully moved me to the same level of suite and keeping me at my discounted rate. We had breakfast included with my stay which was very nice and a $100 hotel credit. There is no question that the hotel is not a new property but it is very well kept and the amazing staff made up for any short comings.\n\nReview 30:\nbeautiful hotel. the rooms are very nice. the grounds are awesome.\n\nReview 31:\nI stayed at this hotel for a convention and found the location to be breath taking. Although the hotel appeared to be older, many renovations have occurred to bring it up to good standards. Excellent beds and nice spacious rooms. The only caution is that walking around the campus does require some stamina due to the very high sloping hills that the hotel is located. Very nice change when you live in Florida.\n\nReview 32:\nIn town for a couple of nights before planned activities in Tucson. The Tapatio Cliffs was an excellent choice. The front desk was truly friendly despite a Christmas Eve check in. The Concierge was helpful and friendly and the hotel was beautiful. The pool, didn't seem to be a modern oasis but was a very enjoyable place to pass the time. We had cosidered Scottsdale (as I'd stayed there previously) and was certainly happy we chose Tapatio Cliffs.\n\nReview 33:\nNot as nice as I was expecting... Hotel was at low occupancy and we got a room overlooking a parking lot. The waterslide pool during the day was nice and not too crowded. The rooms are sizable and the beds comfortable.The family pool at night was loud and crowded. Internet was for one computer only... Nickel and dimed.. Even cost $ for the Gym. Sad when a family goes to have a well deserved break at a place they imagine to be relaxing and it's just more stressful at the end of the day.\n\nReview 34:\nMy girlfriend and I spent a wonderful 5 day vacation at the Hilton Tapatio Cliffs in Oct '04 due in a large part to reviews on tripadvisor. The resort is spread out with clustered buildings of suites kind of built into the side of a mountain. The views are wonderful from the balcony almost no matter where you are facing. The room was nice and big and well kept. The pool areas were great and the waterslide was a lot of fun (even for the adults). The dining was good but pricey. I would recommend trying it, but then doing most of your dining in Scottsdale. Overall... great hotel for the upper mid price range.\n\nReview 35:\nWe stayed here over the 4th of July weekend and had a great time. Not only was it $59 a night for a suite but the room was awesome with a beautiful view. Our son loved the pool area. It was crowded but we still managed to have a good time and try out all the pools and the water slide. Food in the pool area was very expensive but that is to be expected at these resorts so when dinner time we ordered pizza and went and picked it up. Climbing the hills to get to our room was a bit of a trek but it was well worth it. Very pretty grounds. I hate that there is no free wi-fi.\n\nReview 36:\nI had come to Tapatio on a business trip away from my family. I cant say enough about the awesome staff at Tapatio. No matter what I needed or what concern I had the staff went the extra mile to accommodate my needs. Two of the Managers, Charles and Brandon, are the most professional and customer oriented managers I have ever met. I was at Tapatio for an extended stay and met the cleaning staff and the maintenance guy Dave who also went out of their way to maintain my room and make my home at Tapatio feel like I was home and all combined the Tapatio staff made me feel like I was a part of their family. Thank You Tapatio, I am looking forward to coming back and seeing you all again.\n\nReview 37:\nOur family came to stay here for Spring Training Baseball. We booked early and got a package which included breakfast and Internet. Very relaxing trip. We hiked in the morning and watched baseball in the afternoons. The pools were great to come back to with a good book.\n\nReview 38:\nPointe Hilton Tapatio Cliffs Resort is an exceptional experience. Staff is continuously helpful and always courteous. Suites were skillfully laid-out, with bathroom between living room and bedroom that can be completely closed off from both. Good planning. A bedroom tv and a living room tv, wow!! Lovely grounds, lots to see in the resort and good restaurants, too. Resort is located conveniently close to Mayo Clinic, which is why we were in Phoenix.\n\nReview 39:\nThis resort is old, dirty and its website of pictures and amenities is a complete misrepresentation of the real thing. The suite has popcorn ceilings, tile, curtains and carpet that look like they were taken off a clearance rack. They say they offer workout facilities until you get here and they tell you there is a fee to use the gym. There is nothing that warrants this resort receiving a four star rating.\n\nReview 40:\nI recently stayed at the Hilton for a convention for four nights. The property and location were near downtown Phoenix, a little bit away from where most resorts are located in Phoenix, but a nice area none the less. The rooms were suites and all spacious. They could use a little modernizing, they were well maintained, just a little dated. Service was excellent. All the staff that I ran across were very helpful and nice. I had room service and ate on site at the hotel and both were good experiences. There are several pools around the complex and all are very nice, including an adults only pool area which is nice. If you like hiking you will love the hotel, everything is on a hill and you will be hiking up and down to your room but that is part of the theme of the hotel so I suppose its ok, although honestly it got a little tiring. Overall it was a good experience, comfortable rooms, great staff, nice facilities.\n\nReview 41:\nRooms are nice, clean and spacious. Many rooms are partially underground so not a great view. The property is old but well maintained. The ISSUE is the parking... A mess. Everyone can park in front of their room, but what a challenge. One way narrow winding hilly streets that dead end with very tight turnaround opportunity. If you are not a great parker..you better not stay here.\n\nReview 42:\nWe got a sweet $99 dollar a night deal for a three-night minimum. The weather was beautiful, the accomodations acceptable, the EIGHT swimming pools sufficiently resort-like, the food okay (except for the Pointe in Tyme Grille and Tavern, which was very good). However, this is not a restful property. It's right in the middle of Phoenix, along busy N. 7th St. Traffic noise is a factor and is masked by a series of fountains that thunder like Niagra Falls. Helpful booming generators are positioned throughout the grounds and collaborate with the fountains for a truly unique auditory experience. Several more irritants: 1) Construction noise on the property's west side 2) Our first night, our room was adjacent to an elevator shaft. Try to avoid this. The elevators are fussy and noisy. 3) Housekeeping staff reporting to work at 6:30 a.m. and chattering at the top of their lungs. 4) A room service employee flinging the contents of the previous night's ice bucket over a railing into one of the main courtyards. If I go back to Phoenix, I'll gladly pay more for a better property.\n\nReview 43:\nI carry status at Hilton, SPG and Marriott. I must tell you that there is a fundamental disconnect within Hilton when it comes to making a room smell good. I experience awful odor here as well as the El Conquistador in Tucson. What gives? Parking at night at this property is a total and complete joke. If they put you in one of the outer bldgs insist on the main bldg. I'd expect this kind of smell at a ocean resort. Not in the desert.\n\nReview 44:\nMy husband and I just returned yesterday (6-7-04)from Tapatio Cliffs resort and had a wonderful time. The Falls Village water park was GREAT! It seemed like there were pools/Jacuzzis everywhere! The resort and rooms were very clean. Request a room by the falls if you plan on doing lots of swimming, otherwise you may have to walk a bit. Also, we went to Walgreens and purchased a small cooler and bottled water for a fraction of the price you would pay on the resort. You definitely need to drink LOTS of water with the high temp. Everyone at the resort was extremely helpful and friendly. The food there was great...a bit pricey but very good. There were some wasps outside of our room so we called to have them removed. They were very quick to respond to our concern and removed them promptly. I would have to give the resort a high rating and would definitely go back again.\n\nReview 45:\nThe Mid-Atlantic was hit with a barrage of snowstorms just before the holiday season when I decided to escape. By chance, I stumbled on the Pointe Hilton Tapatio Cliffs Resort, where I was greeted with courtesy, kindness and a grasp for customer service second to none. Dining options include room service, casual dining and the ultimate in fine dining. Other amenities include High-speed internet (for a daily fee), a heated pool and hot tub steps away, USA Today on your doorstep and daily housekeeping. Lookout Mountain is a not-very-long, yet extremely challenging golf course. If there\u2019s one thing I would change, it would be having an in-room security safe. Instead, they offer a key, which accesses a safe behind the front desk. p.s. I\u2019m returning for the third time in less than 40 days\n\nReview 46:\nFrom the minute you walk in to this hotel you can see that it is well past its prime. From the hotel food options and gift shop to the spa all were disappointing. The first room we were put into was right next to the elevator with hundreds of screaming children running unsupervised. We asked for something quieter and were place in another area of the hotel, but still had to report a loud party that went on past 2am one night. Guests brought coolers into their rooms and sixpacks of beer to the pool area even as early as 10am. They also open their pool area to non-guests in the summer for extra revenue...people just drop their kids off and leave. The best part of the stay, however, is the restautant Different Point of View (not part of the hotel, but adjacent to the property). Amazing views and wonderful food...would go back again.\n\nReview 47:\nI am a long standing Hilton Diamond member and have been coming to the Pointe at least once a year for the past 20 years for both business as well as pleasure. Though we have traveled extensively and have stayed in very nice properties, the Hilton Point Tapatio is our very favorite. The resort has never looked better. The associates were as welcoming and hospitable as can be. We had a fire one evening and entertained some dear friends that happened to be in the area. Our remodeled signature room was the perfect venue for a relaxing and enjoyable evening. I am not sure what distinguishes a five diamond property from a four diamond but we have absolutely no suggestions for how things could be any nicer! B.Hamilton\n\nReview 48:\nThis stay was arranged by our travel agent.We weren't sure what to expect -but- to our surprise - a beautiful setting with wonderful staff. I confess we are not huge world travelers but can appreciate exceptional service and surroundings. The front desk staff who assisted us on several occasions (Helen, Ester and Hannah) helped make our stay after a poor experience at the Grand Canyon Best Western, very memorable. Great job gang and thanks for helping make a great memory. Larry and sally\n\nReview 49:\nMy wife & I spent a week here. We took morning sightseeing trips in the Phoenix area and basked in the afternoon sunshine at one of many pools. We also used the resort as a base for day trips for Sedona & Tucson. Two small negatives - refrigerator was fully stocked and left no room for our items, and no microwave. Excellent concierge staff directed us to top notch activities (e.g. Phoenix Botanical Garden & light show) and away from others. Easy access to freeways. First class facility to which we enjoyed returning every day.\n\nReview 50:\nStayed here last week in a Presidential Suite - it was very nice. Staff were very accommodating. Great hiking trails right in back of hotel. Only negative - the hotel is a little dated. Would definitely stay there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31364, "query_start_index": 31366, "query_end_index": 31366, "truncation_seperator": "... 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{"id": "2514379", "pid": "2514379", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe booked to stay here for three nights at the end of April and after reading the other reviews felt a little apprehensive. We emailed the hotel to confirm our booking as we had read a lot of people had encountered booking problems. After a couple of confused replies from the hotel we received confirmation. On arrival we were told (along with a number of other parties) that due to them being double booked for the length of our stay we were being transferred to another, more central hotel. The staff on reception were quite frosty and made us feel quite uncomfortable when we asked questions about our new hotel. We were given the taxi fare to the new hotel but it was not as they described 'more central' it was in fact quite a few blocks in the opposite direction! From our limited time in the hotel the only conclusion we can come to is that we had a lucky escape.\n\nReview 2:\nWe checked in before midday on a Saturday and the hotel staff at the front desk were smiley and helpful. We checked out on the Monday and left our bags with the porter until around 3pm. The hotel has an entrance at the front and the back - it is a 2 minute walk to the nearest subway and there are often cabs passing. It is a short walk to the Empire State Building and we walked to the hotel from Penn Station. The bedroom and bathroom were clean and nice. The only thing that doesn't work (mentioned in another review) is the duvet sandwiched between 2 sheets on the bed...these should be changed to use either blankets with sheets or duvet covers! There are no tea and coffee facilities in the room (not an issue for us). I thought the wifi was very expensive at $14 per 24 hours. I would stay here again definitely.\n\nReview 3:\nAs I was travelling with my 75year old mother we had booked a twin room, when we arrived we were 'upgraded' to a 1 bedroom & living area with a couch, I was told sleep on couch or a roller bed could be brought in! Corridor carpets were covered in plastic which made a noise when walked on, builders were in rooms with doors open sawing, drilling & creating dust that got everywhere. I spoke to another guest who was being moved to another hotel & was told by woman receptionist that I had spoilt that guests experience of the hotel. I asked to speak to the manager at this point & was told that she was the manager. We decided to find another hotel that was not a building site, could accomodate our needs & allow us to speak to other guests! The two reception staff we spoke to were unhelpful, churlish & belligerent not the customer service we were told to expect in New York. The bell boy was the most helpful pleasant person we could find at this hotel & we wish him luck.\n\nReview 4:\nMy girlfriend and I stayed at Thirty Thirty for 5 nights in Oct.2008. We had booked a Premium king room through the hotel website. ( I think the Premium King is only available directly from the hotel ) Room was spacious- more like a suite than a room. Sofa bed and king size bed. Bedding was lovely. We slept with the window open and found it very quiet. Room was clean and temperture was not a problem. Bathroom was very modern though lighting was poor. Staff were friendly. Location was good. We were delighted with our room and would recommend the hotel to others.\n\nReview 5:\nMy husband and I traveled to NYC for a long, much deserved weekend away, the first room we were given was a smoke filled \"no smoking\" room, we were quickly changed to a new room which at first glance seemed to even be a nicer room. It went down hill from there....the lamp didn't work, one window blind wouldn't go up, which quite frankly didn't matter since the only thing to see was a brick wall. The bathroom tile was grungy and clearly in need of replacing and the most disgusting of all was the fact that the bathroom door had bodily fluids on it. I had to argue with the manager to get her to clean it, needless to say we were not impressed. On the first morning we found it very uncomfortable that we had to walk around sleeping homeless people. Getting a taxi from this location proved to be a daunting task, you are better off walking a block or two then flagging for a taxi. All in all I would spend the extra money and stay in a nicer section of town next time and in a nicer hotel, this one is not it!\n\nReview 6:\nTiny rooms, indifferent staff, no amenities - not even an available newspaper. No bargain either.\n\nReview 7:\nI wasn't bother by renovations, decor, location. I can deal with all that, renovations don't bother me at all, and I knew the area already. I checked in a room on the 6th floor, but didn't spend 10 seconds there. The smell of cigarette smoke was awful. Front desk even told me: \"previous tenants at this room actually smoked in there, and there is nothing we can do about it\". They offered me a room on the 12th (highest) floor. Better, but still smelly. Complained once more, nothing happened. The smell got worse and worse through the end of the evening. At the lobby, the front desk told me \"There might be a smoker using the bathroom vent for this smoke\". And then again, from a different person at the front desk: \"yeah, we get a lot of complaints about the 10th floor, but never heard of a smoker on the 12th floor. I'll Go check it\". No help, nothing. If you are a smoker, that's the perfect hotel for you. For those that still look for the \"non smoking\" signs, stay somewhere else.\n\nReview 8:\nArrived late evening. Reception looked promising and almost boutique. Had booked a standard room at USD 209 a night. The room was awful. One third was taken up by a corridor behind the bathroom leading into the bedroom which was just big enough from the bed. The room smelt so bad that I didn't even bother venturing further. Receptionist agreed to upgrade me to a larger room. The room was sizable but decor was tired with some wallpaper coming away from the wall. Two televisions, one missing part of its front. Sofa looked dirty and floor had remnants of cashew nuts which had been dropped by a previous occupant. Floor was uneven whilst wardrobe, bedside table and other occassional furniture neither matched nor was in good condition. Bathroom was highspot with modern tiles and decent walk in shower but, even after washing, a few minutes in the dirty bedroom made me feel unclean. Nether cheap nor cheerful. Not a hotel to which I will ever return.\n\nReview 9:\nI stayed at this hotel for business since it looked nice on the internet and the price wasn't so bad. I usually stay in the 40-50's so, staying on 30th was the furtherst south that I have stayed. The lobby looked so nice on the internet but, when you saw it in person, looked a little tired. I thought that it looked like a \"want to be W Hotel\". I was a little nervous when the front desk person asked if I wanted a bathtub or shower?? I wanted a non-smoking room but, it was pretty clear that I was on a smoking floor. I also think that people \"lived\" on my floor, as they had stickers on their doors and were pretty loud. My room was very tiny (even for New York) and I have to be honest, I didn't sleep very well. The blankets on the bed had foam on the underside which was very uncomfortable. I ended up checking out a day early, even though I had pre-paid and took an earlier flight home...2 nights here was quite enough.\n\nReview 10:\nThis was the first trip for my husband and I to New York. We wanted a well-situated, clean and comfortable hotel as a base. Hotel Thirty Thirty was perfect. Staff were extremely friendly and helpful and we enjoyed being able to sit outside the hotel and be served drinks whislt we watched the world go by! We walked to Times Square and the Chrysler Building from the hotel and ate at a lovely French restaurant close by. The Empite State Building is within 5 minutes walk. We would certainly recommend the hotel. Travellers form Sheffield, England\n\nReview 11:\nWent for my partners 30th (thirty thirty) great location, just around the corner from Empire state and central for shopping, 5th ave etc and sight seeing. Walked to all the major sites from here. A good pizza restaraunt on the corner. Coffee machine in room, free safety deposit, tv. Not sure what people are complaning about. When you are in NYC most of your time is spent away from the hotel! It was clean and modern. A good location and somewhere to sleep. Would stop there again, without doubt.It had a quiet bar downstairs, ideal for a quick drink on way out / in. Only gripe i had is that they never had any money in reception to change a travellers cheques, which i found odd??? My first time in USA so would advise just taking a credit card next time. Macys change them for free, or there is a bank nearby.\n\nReview 12:\nI don't know how people could think this hotel is dirty. We had our room cleaned everyday. We stayed for 5 days, our first time in NYC. It was a blast and the hotel was in a pretty nice location. The room is not huge, but it's all you need for a trip. The bathroom is really spacious and well maintained. I would definitely stay here again.\n\nReview 13:\nkEEP AWAY,hotel was nothing like advertised on DIAL A FLIGHT website. rooms are tiny, filthy and very poorly decorated and that believe it or not was an upgrade!! Would have been cleaner and cheaper staying in a hostel. In fact one of the many bag ladies hanging around in the lobby told me there was anumber of homeless women who actually lived in the 'hotel '. The manager ridiculed us when we complained so on our return I contacted a National newspaper who sent an undercover reporter to check it out. It was so bad they ran a full page spread on it, comparing photos of what they say it looks like to what it actually looks like. It was by far the worst hotel I or my friends have ever stayed in. Be warned, total rip off , they should pay travellers to stay in it!!! !\n\nReview 14:\nThe hotel will do for a cheap weekend stay on a budget, we did not have any particular issues with the hotel itself, our room was clean and comfortable a bit on the small side perhaps but I did not expect a large room in New York. The hotel decor was very bland and the staff were bland the hotel food was quite high priced and bland, but as others have said you don't go to Manhattan to sit in your hotel. The worse thing we found was the location apart from the empire state it was quite a way from anything, we had a hard job finding a nice resturant to eat in on foot. We did enjoy having our coffee outside on some table on the pavement and watching the world go by for a bit\n\nReview 15:\nHaving read some of the critical reviews we were a little sceptical prior to our recent visit. However, we were pleasantly surprised to find an ideally located, modern, clean hotel. We paid the cheapest rate via the web but found our room spacious and excellent value. Would go back without hesitation.\n\nReview 16:\nWe read the reviews before we went on holiday and was scared at first, but the hotel was absolutely fine! On arrival, the staff were really nice & welcoming. The hotel room was very clean & there was absolutely NO insects! The beds were comfortable & t.v. was good (had many channels). The hotel was very central. Within walking distance to Times Square, Empire State Building, Central Park and Madison Square Gardens. Do no listen to the negative reviews! This hotel was brilliant for the money we paid!! !\n\nReview 17:\nMy wife and I went May 2009 for 5 nights. A great little hotel, nice clean rooms..not big but not too small. When you in Manhattan you dont spend much time in your room anyway. The location is ideal for seeing the City as you pretty much bang in the middle of the main part of Manhattan and can easily walk most places from the Hotel. Near to lots of good restaurants and a short walk to 5th Ave where you can get anywhere in the city quickly.\n\nReview 18:\nGreat location for all the attractions, all staff encountered very helpfull and friendly, bed room small and noisy - but hey it's New York, it was clean , clean ,clean, linen changed daily and a turn down service. Bathroom very good, again spotless. Cracking Italian restaurant attached, which I highly recommend and a discount for hotel residents to boot. Hope we can visit again some day. Hugh and Cathy Hendry\n\nReview 19:\nwe booked on the hotel web site & confirmed twice by email that they would keep are room as a late arrival as our flight did not arrive until 23.30. All was confirmed that this was not a problem. we arrived very tired with a 1hr delay at the hotel at 02:30 to find they had no room for us. .they put us in a cab to another hotel for the night and told to come back in the morning. They honoured our booking for the further 4 nights but the staff did not make feel us they had done good of the situation and a sorry was not given. Would not recomend. hotel is clean and basic.\n\nReview 20:\nWe arrived on the 23rd of Sept and met my daughter who had flown in from San Francisco earlier in the day,as the booking was in my name we did not think they would let her into our room to sleep. this they did .The Hotel is very clean,staff very helpful,towels changed every day aand beds made.We will be going back again....the only problem we found was there wasn't a kettle in the room so at 7.00am we took turns to go around the corner for our morning fix of caffine..no problem.\n\nReview 21:\nI have stayed at this hotel several times and the staff is friendly and helpful. There used to be a few unfriendly employees but they are not there any more. The staff have gone out of their way to be accomodating. The hotel has been remodeling it's rooms and bathrooms and they are roomy and nicely decorated. The hotel is conveniently located to everything I need - business and restaurants. I will definitely stay here again.\n\nReview 22:\nVery nice and very upgraded hotel. Great design, cosy, warm atmosphere. Friendly and helpfull personell. And, of course, the location is perfect.\n\nReview 23:\nI booked an upgraded room on the Hotel Thirty Thirty site due to the \"Stay 3 nights, get the fourth free\" advertisement. When we arrived at the hotel, the staff was unaware of this and had I not printed off the exact wording when I booked it, we wouldn't have recieved this discount. They were very difficult to deal with and gave us problems during check-in and check-out. I would hate to see what a regular room looks like because the \"upgraded\" room was a full bed with slight walking space around it. The bathroom door wouldn't even open all the way b/c the room was so small. Other than shampoo, conditioner and lotion, non of the amenities listed on the reservation site were a part of this room. There were unknown stains all over and the smell was musty. Our view looked directly into someone else's room and the shared bathrooms. This hotel reminded me of an overpriced hostel. The lobby was unwelcoming and stark. For $200 a night, I would have rather stayed elsewhere.\n\nReview 24:\nWe were welcome, even if we came without any reservation. We were well served. The rooms were cheap and very clean and sweet. The bathroom was wunderful and modern.\n\nReview 25:\nThis hotel was perfect for us! I was concerned about finding a hotel in a safe area, and as a female, I definitely felt safe walking around this neighborhood and staying in the hotel itself. The hotel was very affordable, the room was a nice size and decorated modernly. The main lobby was beautiful, and the staff were very polite and welcoming. The hotel is in a great location, it is close to the Empire State building as well as a subway line. The only concern that we had was that our air conditioner did not work well in the room, but even with that tiny problem, we were still very comfortable. We would stay here again in a heartbeat!\n\nReview 26:\nGood location, just a few blocks from two subway lines. Great restaurant, Zana, right next to the hotel. The front desk let us check in early and we were upgraded to a suite! Beautiful modern decor with high ceilings. The bathroom was spacious and the bed was extra comfy. I will definitely be back.\n\nReview 27:\nI booked a special re-opening price offer and on arrival I got up-graded to a good sized room. It's a nice hotel in a very central area, not too far from anything. It's very clean but has little character. The lobby is fairly dark with a purple theme and \"cool\" wallpaper music, doing it's best to give the hotel a \"boutique\" feel. Staff were all very pleasant. The fan in the bathroom didn't work and the shower controls are not set up right. My room was very noisy, like sleeping on a plane and it had a lovely view of the back of the next building. Overall it was OK, and I'd stay there again, but only if the price was right.\n\nReview 28:\nDuring my first visit a few weeks ago, the fire alarm went off for 45 minutes at 1:00 am on a Saturday. (There was no fire or even smoke anywhere in the hotel, the desk staff told me the next day.) It went on and off for an hour after that. On a second (and last) visit, there was construction going on in many rooms of the hotel. I was moved when I complained, but the second room was next to another room next door to construction. At this point I gave up and moved to another hotel the next day. The desk personnel are pleasant mostly, but a balding guy (Kyriades ?) is kind of dim-witted. Perhaps a full barrel of caffeine would improve his level of alertness.\n\nReview 29:\nI stayed at this hotel during the weekend of the New York marathon when rooms were hard to come by and were still very expensive. I paid $375 a night plus taxes on top as it was the cheapest I could find for 4 star. I regularly stay at 4 and 5 star hotels and there is no way I would rate this as 4 star. It was absolutely awful and the staff were rude and unhelpful. I really wish I'd checked out this website before going. I wouold never stay here again!! !\n\nReview 30:\nWe stayed at the Hotel Lola during a recent weekend visit to NYC. The staff is very well trained and quite professional from the front desk to the bellmen. The lobby and rooms are well appointed and very hip. The rooms are clean and very functionally comfortable. The neighbor is centrally located to the major business districts but as tourist attractions. However, it is tucked between Madison and Park Avenue South in a more residential area giving one a more relaxed feel to the visit.\n\nReview 31:\nStayed for a week and enjoyed every minute of it. The hotel was close to everything and the staff was very friendly and helpful. Can't wait to go back and stay again!\n\nReview 32:\nWe stayed here for my 40th birthday me my husband and two other couples. The staff were very helpful and accomodating. The room granted was small but definately served its purpose as we didnt spend long in there. The only downside was we were next to a resident who screamed all night, and whom had police officers at her door on one of the days. We were in 802 i think. All in all i would return and absolutely loved new york including the quaint little irish bar across the road\n\nReview 33:\nWent on my first visit to NY, after much research on Hotels decided to give this one a try wasn't to sure at first since it didn't seem to close to Times Square but the price was right. It is only a 5 min cab ride from Time Square and 10 min from Central Park, walking distance to The Empire State Building and 15 train ride to China Town. Their sevice is great and the hotel very clean. I will definitly stay here again on my next visit to NY.\n\nReview 34:\nThere are a number of decent or good hotels within a block or two of Hotel Thirty Thirty. Why did we make such a mistake and stay at this one!?! They have a restaurant on the street level which has loud patrons in their outdoor cafe at night. There is also a restaurant directly across the street and at its outdoor cafe the patrons are even loucer! To make matters worse, this morning, at 6:30 a.m. Hotel Thirty Thirty had a crew power washing the sidewalk in front of the hotel for two hours!!! The noise made it impossible to sleep. Needless to say, we will be staying at another of the area hotels the next time we return to New York City.\n\nReview 35:\nWe stayed at thirty thirty for 8 nights in September 2004. We would not recommend this otel. I don't know the other rooms but our room was small and not very clean. Washbasin was not in the bathroom, it was near by bed in the room. The one part of window near air conditioner was broken and it was closed by wooden plate. All noise from the street are inside the room even we stayed top floor. When we informed staff, they just renailed wooden plate. When I try to arrange a shuttle to aiport from reception desk, they request almost double price. I made a reservation by myself via mobile phone. But, location is good, Empire State building is very close.\n\nReview 36:\nI'm actually in my hotel room right now. Traveling on business, I think I have one of the small rooms mentioned in a previous post. The lobby is quite nice but it seems to end there. Check-in took a little while as they only had one person at the front desk. The room is small but that's OK, I'm in NY and its to be expected. The hotel is older and hasn't been well cared for. The room is very bland, you can hear everything going on outside. There is a nice desk in the room but the internet cable is at the nightstand near the bed. Now Im sitting in a chair, next to the bed to get the internet after spending $14 for access. The tv is small (20 inches or so), the grout in the bathroom is dirty (just shows the long term neglect) and the room is just plain sterile feeling. I would think there has to be better places to stay for the same price. At least cleaner and more orderly.\n\nReview 37:\nwe booked this hotel through expedia after reading trip advisor reviews. The hotel lobby is still undergoing renovations but this did not have any impact on us. We stayed in a renovated queen room with a view of the Empire State Building, which was a lovely bonus. The room was clean and bright, the bed exceptionally comfortable. Plenty of storage space and a good bathroom. Staff helpful , only downside is that there is no free wifi.\n\nReview 38:\nOn my first trip to New York, booked via Thomas Cook. On arrival in late evening it became obvious they were severely overbooked and / or had re-sold rooms - we were not alone, with at least another 3 couples in the same position as ourselves. After an hour or so of denying we had a booking and blaming Thomas Cook they found our booking. After another 30 mins they booked us into their sister hotel advising they would have a room for us the next day. We were treated as a major inconvenience and left to hail our own taxi with accompanying luggage to the other hotel. We had to return the next day to book into the Thirty Thirty and thus lost half a day of a 3 night visit due to this. The hotel room itself was fine and location great, but attitude of management was terrible and thus I would always find another hotel before returning here.\n\nReview 39:\nI stayed in this hotel 2 months ago and I really enjoyed my stay! The stuff was very friendly and helpful! My room was spacious ,very clean.Bathroom was so tidy and in excellent condition! The hotel is located on a really good location so you don't need a car to drive to many of Big Apple's attraction! I liked the restaurant 'Zana' which is right next to the hotel. The stuff over there was superb too,the food was excellent! I would definitely recommend both places to a friend. I'm going to be back there for sure on my next visit to NYC!!! TONI\n\nReview 40:\nHotel is ideally located in Midtown Manhatten. Very close to Empire State Building and short walk to Macy's and Times Square. Service was good. Our room was cleaned promtly everyday without hassles. The bathroom was the only negative point of our stay. Shower had mould that looks like it has been growing for a while. No breakfast is served which didnt bother us as there are enough deli's and coffee shops in the area to grab a quick bite. We took the Super Shuttle to and from the airport. No problems late at night walking back to hotel even though it is in the more quiet part at night. Which is good as its not as noisy. All in all not a bad place to serve as your base while in New york...if you dont mind dodgy bathrooms!\n\nReview 41:\nJust returned from our visit to New York. This was our first visit to the USA and we were a bit apprehensive. The Hotel was in such a good spot, convenient for all the major sights. The hotel itself was clean and the staff friendly. Although we have nothing to compare to in New York the room was quite small but adequate. The room was cleaned each day and clean towels provided. The bar and restaurant were invaluable because of the weather conditions (26 inches of snow!!) Lovely bar staff and the food was good. Would stay there again.\n\nReview 42:\nI reserved months in advance. They only had a smoking room when I arrived. I'm in it now, as I write this on my iPhone. It's tiny, gray, and has a view of a wall. The remote control doesn't work. There are no cups. There's a coffee machine, but no coffee. When I spread my arms wide, I can almost touch opposite walls. There are much better hotels in ny for the money. Go to one of those.\n\nReview 43:\nThis was our first trip to the States , stayed for 4 nights and found the hotel to be excellent value , the staff very helpful and polite . The room we stayed in was clean and comfortable . Excellent location to all sights New York has to offer\n\nReview 44:\nStayed here many times and never disappointed. Chic boutique, accommodating front desk. Great price for everything you need. Comfortable beds, quiet rooms, nice restaurant adjacent for breakfast. Perfect location, culturally diverse. Great find. Thank you Steven!\n\nReview 45:\nWe thought the hotel was extremely satisfactory for the price. The room was small, but immaculately clean and tastefully decorated. The location was good, the restaurant handy for breakfast. Above all the staff were very courteous and helpful.\n\nReview 46:\nNow that its name has changed to Hotel Lola, my best wishes go with it..This hotel is for business travellers who has 1 luggage, definitely not for shopcoholics, there is no ramp at front & back of hotel, 1 has to carry luggage, shopping bags over flight of steps and into Lobby. Our room was small & clean, does not have much storage space for the 2 luggage bags plus hand-carry luggage. No thermostat in room to control room temp. it was extremely hot & uncomfortable during the Winter night (I dare say under such situation, Guest will check out in no time during Summer period) Front desk staff & concierge were helpful. Other than its strategic location, walking distance to Time Sq, Broadway, 5th Av and 28th St subway station on Line 4,5 and 6, this hotel has not much to offer.\n\nReview 47:\nI stayed for 5 nights in February with my friends. The location is very nice, rooms were clean, bed was very comfortable and the bathroom was very large. Good deal, near subway stations. If they made available free wi-fi at least in the lobby, it would be perfect, but I'll be definitely stay at this hotel again.\n\nReview 48:\nIt was more than expected. Perfect location and service. I booked 4 months before my travel and got a good value.\n\nReview 49:\nShocking service. Arrived to be told they didn't have the 2 twin-bedded rooms that we'd booked as 'someone else was in them'. Offered a double bed but this was not suitable for us. Following 20 minutes of argument, they finally offered 2 lower standard rooms. When we negotiated a price acceptable to us, we checked in, only to find that one of the rooms had not been prepared - no bedding, dirty. The other room had no towels, and neither safe was working. It took 3 calls to housekeeping to get this fixed, then when the first room was finally ready we found the bathroom door locked! On three occasions over the weekend our room key cards did not work, and to cap it all off my credit card was charged twice for the rooms. The rooms themselves (once cleaned) were absolutely fine, and we had no further problems, but with so many hotels to choose from I wouldn't recommend this one.\n\nReview 50:\nI visited New York on the 1st April. Having read the reviews on trip advisor was concerned and informed Virgin of the bad reviews on here. Virgin were very professional and said they wanted me to go to the hotel and see for myself before being moved... Please see hotel metro for brilliant hotel to stay at when visiting New York. Back to the thirty thirty.. on arrival was not greated by ay conceirge although they seem to boast about there brilliant customer service. On being greated by receptionist I found her to be very cold and unfriendly, The Reception lobby because of the refurbushmets had yellow tape over parts of it being decorated not very welcoming. Carpets are covered in plaster etc from the builders. The manager was informed of my concerns before arriving so you would expect good service? The room we were given had a flashing light the smallest bathroom i have ever seen and 1 queen size bed. Despite being informed that we needed twin beds.. Please dont ruin you chance to see this fantastic city by coming here. We were much more comfortable with th Hotel Metrol. Pay a little more and stay somewhere nicer,,,\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29538, "query_start_index": 29540, "query_end_index": 29540, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 1059, 1890, 2878, 3457, 4482, 4591, 5592, 6559, 7497, 8057, 8884, 9237, 10024, 10717, 11032, 11552, 12008, 12433, 13021, 13517, 13958, 14116, 15108, 15285, 15940, 16252, 16894, 17571, 18043, 18545, 18724, 19217, 19674, 20330, 20999, 21895, 22344, 23202, 23764, 24506, 25057, 25458, 25715, 25991, 26247, 27045, 27371, 27497, 28395]}
{"id": "2515704", "pid": "2515704", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI enjoyed my recent, first stay at the Gold Coast. I liked the off-Strip location and the smaller scale (by Las Vegas standards, at least) of the property. We had an updated room which was nicely decorated and reasonably priced. The bathroom however, had a non-locking, sliding door with gaps that did not afford sufficient privacy. The pool was appealing, the buffet a good value and the slots were on the looser side. We even tried the bowling alley which was a lot of fun. I plan to stay there again in my next trip to Las Vegas.\n\nReview 2:\nGold Coast was exaclty what we we were looking for. Clean with a comfortable bed at a reasonable price. Located within walking distance of the strip. Mostly senior citizens stay here but that was Ok with us. Good place to get away from the craziness of the strip.\n\nReview 3:\nMy wife and I have been attending bowling tournaments at this facility for more than 10 years. A decade ago, it was a fun place, reasonable rates and courteous personnel. This venue has scaled down to 99% machines and very few card tables. We haven't stayed in the hotel for the past 4 years, but were told (by the hotel, of course) that the rooms had been upgraded. The only upgrade is the flat screen tv, and even the reception on that is poor. The nightly charge is higher than any of equal quality. They've resorted to charging security fees on check-in without telling you (we'd have never known had we not had bank apps on our phones). Internet here is $13/day...even Motel 6 is free. This place no longer has any value\n\nReview 4:\nNot the Ritz, but the rooms are spacious & clean. Bed was great as was the shower (no water saver on this one!). Room was very quiet, great for sleeping in after gambling all night! Restaurants are good & inexpensive, esp. the buffet which has the best desserts in Vegas! The free shuttle to the Strip makes the location ideal if you like to get away from the crowds & the noise. We stayed there 4 nights & thought it was one of the best places we've stayed in Vegas. Will no doubt stay there again. Altho we didn't bowl, the bowling alley is excellent. They also had a good nightclub act in the Cortez Room.\n\nReview 5:\nI have stayed at this hotel 1-2 times per year for the oast 7 years. I just checked out on 2/10/12 and discovered they no longer issue comps for table game play. They would not even comp the $3.00 daily resort fee. Why don't they inform the guest's of this new policy before reservation's are made??? Everyone should know of this policy that are thinking of staying here.\n\nReview 6:\nStayed second week of Nov'04. Check in was no problem, and they gave me a room away from the elevators (quieter). Room was adequate, though the bathroom was tiny when compared to today's newer budget hotels. Maid service was adequate. Would have preferred a sink in the bathroom. The dining areas and gambling floor didn't look inviting, and the gambling floor smells like an ash tray, seems to attract the low roller chain smoker. Gamble and eat elsewhere in Vegas, but for those looking for an inexpensive and clean/safe hotel room can't go wrong here, and having the Rio and Palms next door and accross the street helps.\n\nReview 7:\nMy room was on the first floor. I heard the loud cricket noise when I started to sleep. After some investigation, I found Mormon crickets inside the room! They were between the carpet opening under the A/C unit. The front desk said someone must have opened the windows. They didn't have any other room for me to move into except for a smoking room. I didn't get any sleep at all!\n\nReview 8:\nWe have gone 4 or 5 times. The ballroom on Saturdays is a great place for Salsa dancing. It has a spacious wooden floor surrounded by tables. In December they had a live band which took a while to warm up, but 1/2 way through the evening got hot. During band breaks the DJ played Bachata, Cha Cha Cha, Merengue, & Bolero. It was fairly crowded so service was slow. To save time I ordered drinks at the bar. We have always had a great time.\n\nReview 9:\nGold Coast is an old hotel that needs serious work. For the price you pay it is just OK. Front desk is not helpful at all. I am not sure if they expect tips, which I am not used to give. I think I already pay enough for the hotel room. The beds are very uncomfortable. Buffet is cheap, but you get what you pay. Casino stinks smoke very badly. And that's not because there were too many people. It is just because the ventilation system needs some work. Below 4th floor you have a chance to get a big wall as a view.\n\nReview 10:\nI booked this hotel on advice from travel advisor. Right when we arrived, they told us they could not give us a non-smoking room as we requested, so our room smelled like cigarette butts. Also - it was a room right next to the elevator so we heard every \"ding\" throughout the night and got bad sleep. On top of this the Internet is $11 to use, which is ridiculous considering the hotel costs. It didn't work right away and we had to wait and have a tech come up to fix it, which wasted our evening. The buffet is forgettable, and the drinks plain. You are better off spending a bit more for a hotel that actually cares.\n\nReview 11:\nGood location - next to Rio was nice. There are better choices though for the same price. Rooms were inexpensive, but if you are looking for something like that stay at the Orleans - much nicer there. Shuttle was a nice convenience. No safe in the room which is pretty standard, especially in Vegas. If the goal is to stay in Vegas cheaply, don't pick this hotel, but the Orleans.\n\nReview 12:\nMy boyfriend and I stayed at the Gold Coast Dec. 21-25. We loved it because it was off of the strip away from the busy street. It provided shuttle service to the strip, which other hotels don't offer. We are not gamblers, so we didn't care to check out the tables or slots. The price for food, hotel, and other attractions at the Gold Coast were great. I would recommend this hotel for people who are on a budget and would rather spend their money on other things while in Vegas!\n\nReview 13:\nStarted our recent trip in November 04 to USA here for 2 nights, and what a good start. Plenty of free parking, quick check in and friendly staff. The room was excellent, large and spacious, although quite a small bathroom but as someone else said, 'who spends a lot of time in a bathroom' The room was quiet and clean, heard very little noise from the outside corridor and even less from outside. The food at breakfast was excellent and we enjoyed a great steak buffet on the Sunday evening. Free shuttle buses to The Strip were a great bonus All in a great place to stay, would recommend any one to stay there and made better by winning on the slots!!! !\n\nReview 14:\nI was very worried about booking at this hotel, BUT was pleasantly surprized and pleased. Our room was very clean and spacious, a bit dated, but who cares, you are not buying the place - and the beds were the most comfortable we slept in after travelling all over the world. Check in was really good and quick, the casino very bright and not smoky, and the shuttle was so easy to visit the strip. I would certainly stay here again, so if you want value for money, cleanliness, and peace and quiet, after the strip, stay here. The only downside, was that some of the staff in the Monterey restaurant, and one girl serving in Seattle Coffee shop, had a bit of an attitude problem. Apart from that, everything was great, and the Americans there, loved listening to our English accents, which was really nice.\n\nReview 15:\nTerrible walls between rooms, I can even heard the last room on the hall ways making noises, cheap cheap cheap\n\nReview 16:\nWe have stayed at the Gold Coast Casino two times. We enjoyed our stay so much in March 2007, that we came again April 2008. We enjoy the small hotel feeling. and great hotel rates. Although it has over 700 rooms, it is much smaller than the hotels on the Las Vegas strip. It is has reasonably priced restaurants, a nice pool, and fitness area. The rooms are very nice and clean. The bathroom is small, but other than that it was great! There is a free shuttle to and from the middle of the Las Vegas strip about every 15-20 minutes. We would stay here again!\n\nReview 17:\nI enjoy staying here. It is not the Ritz but it is clean and comfortable (except for the pillows). For the price the hotel is very good . We got a coffee pot and conditioner that other strip hotels don't offer. They have a shuttle that takes you to the strip. The bathroom window opens a plus, but the bathroom door is a slider a negative if you are not alone. The room is also a bit dark The staff is always pleasant and the casino has some of the best pay-tables for VP. The cocktail service is also terrific.\n\nReview 18:\nMyself and my 12 year old son stayed at the Gold Coast in April of this year and were very pleased. The room was clean and easy to get to from the casino. Breakfast buffet was very good and a good value at $4.95. The bowling alley was a great thing to do on a slow evening. ( No partying with a 12 year old!) The hotel is easy to get to and parking is plentiful and close. The slots have ticket in/tickets out, which I thought was great. I tend to be a \"machine hopper\" and it was easy to cash out and try a new machine. Lots of video poker in small denominations which I like. Also lots of penny slots for us budget minded people. I have also stayed at Circus Circus and Excalibur in the past but Gold Coast is my favorite so far. Going back in July with my brother and wanted to do so cheaply so am going to try Westward Ho. Reviews are mixed so will be interested to see for myself. If it doesn't work, Gold Coast will be tops.\n\nReview 19:\nI've been going to Vegas for many years and I've never stayed in a worse place. The room smelled like mold. There was mildew in the shower and the bathroom floor. There was no shower door. The furniture was broken, battered and falling apart. There was a big pink vomit stain on the carpet between the beds. Maid service was exceptionally poor. They barely touched the room when they came to \"clean\" it. The breakfast buffet was lovely though, and a great value at $7.\n\nReview 20:\nWe stayed here from 9-14-9-16 . The rooms are just as advertised. Great king bed. Nice view of the palms. VERY CLEAN. Bathrooms are small. I loved it. Staff was very nice and helpful. My wife and I had a great time and would stay here again. If you are looking for luxury on the strip don't stay here. Stay here if you just want to relax away from the hustle and bustle of the strip.\n\nReview 21:\nStayed a couple of nights in this place. Pretty decent casino (though better craps odds would be nice), above average buffet, and the shuttle to the Strip made things handy. Hotel room walls weren't the best at keeping out next door room noise, but for a $30 room on Monday/Tuesday, I won't complain too much.\n\nReview 22:\nWe arrived at the Gold Coast on our second day in LV after a terrible stay in another hotel. This was heaven and at the same price as the other place. We are avid walkers/runners so made our way to the Strip several times a day and took the shuttle when it suited us. The shuttle was always there, with an option to visit the sister hotel at New Orleans. We were told it went to the Suncoast but the driver informed us that this service was now only available from the Tropicana so we never got there. We enjoyed returning at the end of each day to our comfortable hotel with less craziness than the places we visited on the strip. We enjoyed our morning coffee in the room and rarely ate meals at our hotel. I did get a free meal off my players card and it was excellent. The Gold Coast was a great \"hub\" for us: a short jaunt to the Strip, yet far enough away to be a bit quiter. The bridge over the I-15 was a popular unobstructed view of the fireworks....sometimes hard to find in Vegas. We would definitely return.\n\nReview 23:\nStayed for a week for a conference, and would not return except for cheap gambling, and decent Italian restaurant for the prices. The rooms are terrible, beds with cheap foam mattresses, and bathrooms were tiny with 1960's decor. I'm not sure how they consider the rooms remodeled when all they really did was add new light fixtures. Everything was bolted down including TV, IRON, and even hangers...not exactly a good sign...spend a little extra and get something on the strip..MGM grand West Wing worth the extra $$.\n\nReview 24:\nLove to play bingo, they have 1 hour session and have time to play slot for one hour and then bingo again, the food is good and the rooms were clean, what more can we ask for, we are two seniors from NH also other casino close by and a free shuttle to the strip.\n\nReview 25:\nMy stay at this hotel was generally pleasant. The housekeepers are not all very detailed but the room was cleaned daily. The bathrooms are very very small. If you are on the heavy side, you may want to consider another hotel. Food at this hotel was very good, the Italian Restaurant and the buffet were also very good. Would recommend it. and Will stay there on next trip next year.\n\nReview 26:\nstayed at the Gold Coast just after Christmas,the hotel and the casino are very good.free shuttle to the strip,next to the RIO.the only negative thing was the smallness of the bathroom in the standard room,other than that it was a enjoyable stay\n\nReview 27:\nWe did a three night stay at the Gold Coast May 16-19. It's a decent off strip location, with easy walking access to the Palms and Rio, and shuttle service to the Orleans and strip was convenient. The room was reasonably clean, beds were comfortable, bathroom tiny, and even though we were on a non-smoking floor, the smell of smoke still wafted through the ventilation system. The hotel staff alternated between disinterested and disorganized, as did casino staff. I'd characterize it as a decent value, as our package was inexpensive, but would consider other properties for my next stay.\n\nReview 28:\nThis casino is off the main strip but easily accessible by a free shuttle from the strip. The rooms are smaller and dated, but clean and inexpensive. They offer a great variety in food and it is always excellent and also a great value. The casino has a great variety of slot machine and table games. The staff are all customer friendly and always willing to help. The locals frequent this casino and always recommend it.\n\nReview 29:\nStaying at the Gold Coast after reading the reviews, I was a bit nervous at the prospect. However, I was pleasantly surprised that the rooms were nice (I stayed in the one bedroom suite), the staff people from the reservations desk to the dealers were all really nice. Overall, it was a good trip and I would recommend this place for \"low rollers.\" Craps is $5 min and roulette $3. Not many places compare at this level and are still clean hotels! This place is!! Oh, and there's even a full bowling alley!\n\nReview 30:\nStayed here 6/1-6/3 on a $20 per night rate. I can't complain about the rate but I had requested 2 doubles non-smoking. At 4 PM on 6/1, they had no non-smoking rooms left. The smoking room we got did not smell smokey but did show a number of cigarette burns especially in the bathroom. Though I thought the walls were thin from the noise from the rooms I heard in the halls, the rooms themselves were very quite. Biggest problem was on 6/2 in the morning, no hot water. I had to take a cold shower. Individual air conditioners are a tad bit noisy but cool well at full blast. I would equate the rooms to that of a Ramada, Howard Johnson, Comfort Inn or Days Inn. If that is acceptable, you'll like this place. It's a very clean 2*.\n\nReview 31:\nI stayed at the gold about a month ago and when we checked in we were welcomed by the check in desk. I have to say the TGIF in there has great service and food as well. To be specific I recommend ports-o-call buffet the most, its worth a trip. You would definitely find a good time at this hotel, you should stay here, its the best off strip hotel\n\nReview 32:\nThis Boyd Gaming property is off the strip over by the Rio and the Palms. There is easy access to both the center strip and the city center. The rooms are affordable and adaquate as is the casino. As far as food goes they have a tgf and a place called The Cortez Room which serves GOOD prime rib for like $20.\n\nReview 33:\nI would not want to stay in this hotel again. Good location. Rooms need remodeling. Hallways and rooms are stuffy. Housekeeper knocked at the door at 8:30 am and asked us if we were going to check out soon!! Buffet is just so so. Probably ok if you do not want to spend a lot of money on a buffet lunch or dinner. King beds are really queens beds, and queens beds are more like full size beds. Very uncomfortable mattresses. Not worth it.\n\nReview 34:\nI walked into the building and it smelled of stale cigarette smoke, and some strong and unnatural cinnamon air freshener. The casino was empty at noon (very odd) and there was only one food choice ( TGI Friday's-also closed). I had to go through a yucky service elevator to get to floor 1. The ceilings were low, dirty white popcorn style covered in a film of dirt and old smoke. The halls were dark. Carpet worn and dated. Upon entering the room- I saw a bed with cheap linens, a tv, and a window- which I opened...it looked right over a dirty roof, and didn't open. The bathroom had plastic, dark brown toilet and tub- complete with a soap film. I contacted the office, gave up my 1st nights renal amount- and canceled my reservation. I went across to the Rio- which has a lot to do, shows, an amazing pool, with rooms that are large and up to date. Although all of Vegas is really too smoke filled for my taste.\n\nReview 35:\nI stayed here for business because my company booked me here for a trade show. The bed and shower are the only redeeming features about this property. There are no decent restaurants, no refrigerator in MY room, and the smoke hits you in the face the minute you walk in the door. Room was clean except for the floors.....Outdated, but you get what you pay for......NOT MUCH! Front desk was efficient and friendly, but even they couldn't make up for this hotel. Stay somewhere else!\n\nReview 36:\nStayed at the Gold Coast Sept 4-8 on a comp . Location is good and has easy in and out with a rental car. Rooms are clean and comfortable , although the bathrooms are somewhat small. There is an in-room coffee maker which is unusual in Las vegas. The casino was good for me as I am a video poker player and the place is loaded with full pay machines , even at the bartop. ( I even hit a royal on the last day..) On the downside, the service was somewhat lax, The coffee for the coffee maker was absent for the last 2 days. as was refills on the shampoo and lotion. The food was not great either. The coffee shop was average. There was a coupon in the comp book for a free bottle of wine with a buffett. The only thing worse than the food at the buffet was the free bottle of wine. Would reccommend the sister property at The Orleans over The Gold Coast.\n\nReview 37:\nStayed on the 4th floor. Never have had a 'bed bug' experience prior, so I was unaware that I was being bitten by them until I went to my physician upon returning home. I thought I had had an allergic reaction to the chemicals in their water, laundry detergent or perhaps even something I ate. My arms & legs were covered in a red rash coupled with small welts. The MD said it was the distictive linear pattern of bite marks that indicated the bed bug as being the culprit. I'm so itchy!! While I appreciated the kind professional staff, I can't say I will return to this establishment for fear of a repeat experience. I truly hope that those bugs in Vegas stayed in Vegas...\n\nReview 38:\n35. Favorite Casino? Gold Coast 36. Why is the casino you selected above one of your favorites? my family has been coming from new york to the gold coast for 27+ years and we love the way they treat us and how laid back it is when you just want to get away from the busyness of vegas 43. Did you experience any issue, concern or perhaps something extraordinarily pleasant on your latest visit to the Gold Coast? Y - Yes 44. Please describe the circumstances: on our last day there the slot host said he didnt want us to leave and gave us another free night and then dinner at the cortez room 45. Was the issue resolved to your satisfaction? Y - Yes\n\nReview 39:\nStayed at the Gold Coast three night in Jan 06 for $84.00 total. The bathroom is small, the rooms are big, the bed was fine, we spent very little time in our room, so it served its purpose well. We do not go to Vegas to spend alot on a room that we are never in. The shuttle worked out fine for us. We only tried the buffet once for lunch, it was fine. We paid twice the money for a lunch buffet on the strip, and don't think it was as good. The chinese restaurant in the back was very good, lots of choice good prices and open until 3:00am. Would stay there again anyday.\n\nReview 40:\nDISCLAIMER: This is just a review of the lobby and food. I did not stay in a room at the Gold Coast (I was across the street at the Rio). My group walked over to the Gold Coast to eat at the TGI Friday's and the buffet. As soon as we entered the lobby, we were smacked in the face with a very pungent chemical odor...I couldn't tell exactly what it was, but it smelled like a VERY strong air freshener or cleaning chemical of some sort. I literally had to hold my breath to get through the casino to the buffet (which was excellent and a great value). The service at the TGI Friday's was very slow and the restaurant wasn't even that busy at the time. I have to say that I'm glad I didn't have to stay there, I don't know that I could have gotten use to the stench in the lobby.\n\nReview 41:\nWe stayed at the Orleans last year (which was great) and received promotions for Gold Coast and Orleans. Gold Coast was the better deal although we loved staying at Orleans. Be sure to sign up for their Players card. The room was very nice. I like having the sink outside the room with the commode. Their buffet was excellent! We had breakfast there every day and a couple of dinners. You get $1 off just for being a member of their Players club. Didn't do well in the casino though. We only play the slots and rarely won. After booking with the hotel's website, I checked back and noticed that their regular prices had dropped below my \"discounted\" price. I called them up and a very nice person said she would be happy to reduce our room rate! Best deal in Las Vegas.\n\nReview 42:\nI've stayed at this hotel twice, once in 2007, then again in 2008. The rooms are nice and clean and big enough, the beds are comfy, the staff is helpful, and the restaurants and casinos are great! It's not the typical glitzy Las Vegas stop, but it's a great value. I would definitely stay there again and again!\n\nReview 43:\nReceived (3) free nights with additional food credits through mail promotion, so again decided for 2nd year in a row to stay at the Gold Coast. It continues to meet or exceed our expectations. Often, a Hotel does a great job when you know no ones name, as was the case with this visit. All phases of service were completed in a courteous and timely fashion, as expected. The Buffet is slightly below average. We prefer, and chose on two of three nights to enjoy dinner at Ellis Island, home of the $4.99 steak dinner, and quite the steak dinner it is. The gaming at Gold Coast is wonderful, plenty of video poker, and jackpots abound (3 over the past two years for an average gamer). Be sure to join Club Coast, as their rewards are easy to understand, and collect. Parking is easy, use the parking garage to the east of the hotel. We highly recommend the Gold Coast, and while we enjoy variety, you can't beat this place for consistentcy that is well above average. We will stay at the Gold Coast again, for sure.\n\nReview 44:\nStayed Dec. 24th-26th. Check-in met with an indifferent front desk clerk who would not honor my $10 food credit coupon. Room was below average. Stuffy double bed room with torn linens and rock-hard pillows. Very stingy with comps, even after playing a table for 3 hours averaging $50 bet per hand and tipping the dealers more than $250 during that time period. These facts after the refusal of buffet comps met with rudeness from the pit boss. Finally, the floor supervisor gave us buffet comps and acted like he was doing us a favor! I have been coming here since 1996 and believe me this place is on a downward spiral. I would recommend the Orleans over this place. They don't care about their out-of town hotel guest but only how much money they can suck out of the locals. Never again...\n\nReview 45:\nI agree with the previous review \"Gold Dump\" was the name that we coined. I'm not sure what was renovated, maybe the lobbies, but the bathrooms were definitley not. I mean, I should have known that for $50, you get what you pay for. Went to Casear's the rest of the trip and loved it.\n\nReview 46:\nMy wife and I spent a great 4 days at the Gold Coast. We got 2 \"Mustang Mike\" specials which gave us 2 weekday nights with 2 dinner buffet and 2 breakfast buffets included in a $119 price for the 2 days. So for $238 we had 4 dinner buffets and four breakfast buffets and 4 nights stay...tax included. Try as I might i couldn't top this deal. The rooms were nice and newly renovated, the buffets were ok but nothing special. and the casino was busy but i never had a problem getting on my video poker machine that was full payout. We also ate at the Monterey Room where we got a 16 oz. steak with a salad, potatoes and baked beans with a beer for $ 9.99. The shuttle to the strip was timely and we used this for the trips to the strip. This was our third time in Vegas and our second time at the Gold Coast, we wouldn't hesitate to go back again.\n\nReview 47:\nThe best part of the stay was check out!! When we checked in after a 1 hour check in, we made it to our room and much to our surprise we found a vacuum in the middle of the room. Also, the bathroom had what appeared to be a floater in toilet. We called the desk and they said they would send a maid ASAP. A maintenance man showed up with a plunger and worked over the toilet pretty good. We had the buffet for lunch and I felt that it resembled somewhat the same stuff the feed to pigs on the farm back home. But in all, I won $100 at the BJ table but the slot machines performed nicely and sucked it all back in 1 hour. Thanks Gold Coast!! !\n\nReview 48:\nStayed at the Gold Coast with a buddy over the Labor Day weekend and was thrilled with the place. We got a great rate (about $60.00 a night), so we weren't sure what to expect. Both of our standard rooms were large, well maintained, and clean. Everyone we came into contact with, from the front desk to the casino staff, were very friendly. Breakfast in TGI Fridays was very good and served quickly. Dinner in the Cortez Room was outstanding. The filet mignon melted in my mouth. The casino seems to cater to the slots crowd. That being said, even on a holiday weekend, we were able to get onto the table games with no problem. I will definitely stay at the Gold Coast again.\n\nReview 49:\nThe wife and I try to visit Las Vegas as often as we can every year ( At least 2 to 3 times a year} since I retired ( 1997) We have played at the Gold Coast whenever we are in Vegas, but this was the first time we stayed there and found out it is a great place to stay and relax and enjoy your holidays. All the staff are extremely friendly, rooms are excellent and clean, the restaurants and room service with prompt service and excellent food. We have no complaints and would highly recommend staying and playing at the Gold Coast Casino and Hotel to all my friends and anyone else who plans on going for a relaxing and enjoyable vacation. The wife and I are planning on returning in the next few months, as Vegas is the only place we now go to ,to get away and rel;ax and enjoy ourselves. B.& N Murdoch Abbotsford B.C.Canada\n\nReview 50:\nTried first to book at the Orleans but that hotel was full. Decided to try the Gold Coast and wasn't disapointed. Convenient location not far from the strip, the king room was spacious enough with all the standard amenities included.Comfy clean bed, the housekeeping service was excellent as well. When I called to ask for a replacement iron as the one in the room looked broken, within minutes someone came by with a brand new iron. Would definetely consider staying here again on my next trip to Vegas.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28830, "query_start_index": 28832, "query_end_index": 28832, "truncation_seperator": "... 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{"id": "2515992", "pid": "2515992", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe were booked with Vermont Biking Tours for an extended weekend at the Fairmont. Our room was tiny and faced a cement wall, we noticed water dripping from the window edge, condensation form the air conditioner. We called and ask for an upgrade. We were more than willing to pay, but nothing other than a room by the elevator was available. The noise beat out the leaky air vent. After dinner, six of our group tried for last minute cancelations but no luck. We had stayed at the Hyatt Embarkadaro the prior weekend for half the price and a beautiful room with a view of the bay. On future visits this is where we will return!\n\nReview 2:\nAt a hotel of this supposed caliber, guests should expect a certain level of amenities and services. I was shocked to find that the fitness center in a hotel with 20+ floors and hundreds of rooms, is not complimentary to guests. When I asked the front desk staff and concierge how this could be possible, they explained the fitness center is outsourced. It's obvious the staff in the hotel could care less as they say they get this complaint often. I would not recommend this hotel to any business traveler. The hotel is suitable for families with children (who are constantly running and screaming in the lobby all day and night). You cannot find a respite in this corporate hotel with a thin veneer of polish from a century ago.\n\nReview 3:\nWe had a room in the new tower on a Friday and Saturday night. It faced the inside court and a party in the hotel faced the same inside court. We were on the 16th floor, the party was on the 7th floor. The party was so loud we could not hear our TV. We called and asked if they could do something (we were paying over $300 a night). They told us we were the only ones that called (doubtful). By 12 midnight the party was still going strong, hotel did nothing to accommodate us, we could not even sleep. The hotel offered no help. We asked for hotel managers and they were rude. Worse scenario: it also happened Saturday night!!! Terrible customer service. Rooms were OK - very small. I would not return to the hotel.\n\nReview 4:\nElegant hotel on Nob Hill convenient to everything. Rooms in tower (TOWER) on a clear day and from higher floors have one of the most beautiful views in the world. If you can swing a suite, the view is even better with the corner window. Trolleys (California and Powell Street) intersect behind hotel outside garage. No concierge floor, as in some other Fairmonts, but of minimal significance. Use Starwood a lot (and lover their SPG program) but cannot bring myself to try St Regis, W, or The Palace because of the view and overall ambiance in the Fairmont!\n\nReview 5:\nMy memory of the Fairmont has always been that of grace and elegance - I don't know what has happened, but apparently it has been attacked of the hotel service providers snatchers. Me and my colleagues have never met so many rude, nasty, lazy and arrogant staff members all in one hotel! We spent all of happy hour swapping stories of the terrible and rude service. From the front desk, to reservations to the valet who told us to go get our car several blocks away - and he was quite put out when we explained to him valet meant he would be getting the car. Horrible experience - don't stay here until they get a complete management and staff replacement. Honestly I don't know what is happening to the place but it is bad.\n\nReview 6:\nMy first time at the Fairmont and was not disappointed. I was there for business and had everything I needed. Good service and nice accommodations. I will be back!\n\nReview 7:\nMy family loves the Fairmont hotels. We stayed in their hotels in Banff, Bermuda and now SF. In SF we stayed 3 nights over Thanksgiving break. It is one of the few hotels that gives you connecting rooms (not 100% guarantee but 99%), which for us is a must because we have 2 children under 11. This time it didn't work out that well the first night... BUT to their credit, starting the 2nd night and for the rest of our stay, they upgraded us into a suite for free. That is a great customer service! The location is very central, service and breakfast are very good, the view from the rooms is fantastic. I also love the \"old style\" interior decoration. Their restaurant tonga has great food and is very kids friendly (decor, service & music)\n\nReview 8:\nGreat hotel in awesome location. Rooms and bathroom are big (stayed in a king bed only room), Beware of bad reviews. Since this is a nice, nostalgic hotel, lots of snooty people stay here (I got a good deal while traveling on business). Don't listen to them, this hotel is amazing and I stay at a lot of hotels through out the year! Very elegant.\n\nReview 9:\nWe had not stayed at the Fairmont for about 10 years and were pleasantly surprised at how nice it still is. The lobby is elegant, not old, and the service was impeccable. Everybody, from the maids on up were smiling and said hello. We wanted a hot fudge sundae (which apparently is not on the menu) and the restaurant manager (Max, we made sure to note his name) want back and asked the chef to do it special. Talk about going the extra mile! The room was nothing special but it was very clean and quiet. The towels were better then most but still not plush, and, surprisingly, there was no bathrobe. These are not complaints, just observations for comparison to other 5 star hotels. Clearly what separates this from the other was the level of genuine caring of the staff. While staying here can be a bit pricy, if you can score an internet special it would be difficult to do better.\n\nReview 10:\nWife and I stayed with another couple at the Fairmont for NYE 2012. The hotel had everything you could ask for with the service to match. Black tie to casual jeans cruising the lobby and shops. We stayed in the balcony suite which was fantastic and really made our trip. They put our friends next to us essentially turning our room into a 2 bedroom suite. the balcony is huge with incredible city views and staying in was almost as desirable as going out. Tried Tonga Room but it was too busy and they are reservation sticklers, not too into that place. If with your parents or family it's a great, lively diner. If with friends, head out to the city and soak it up.The old rooms were part of the charm.\n\nReview 11:\nI stayed at Fairmont for work this month. I arrived at hotel very late at night and realized I had forgotten to bring my toiletry kit. I called the front desk who told me they'd bring the toothbrush, toothpaste and contact solution up. 45 min later, no show, I called front desk again who then informed me they did not carry any contact solution. Now it's the middle of the night and I had to walk three blocks up and down hill to go buy contact solution. I am grateful for the toothbrush and toothpaste, but when I complained to the night front desk manager about the misinformation all I got was an indifferent sorry. Not worth it for the price charged.\n\nReview 12:\nWhile the Hotel still does have a faded glory charm, there is absolutely no excuse for poor standards of cleanliness in any hotel, certainly not a premier priced hotel such as the Fairmont. The amount of dust on the baseboards is spectacular (do not look behind the beds, it is too scary), the soap scum collected in the sink moulding was impressive as was the interesting collection of life under the rim in the sink. This is not acceptable in any hotel.\n\nReview 13:\nMy husband and I stayed here during our first trip to San Francisco. The hotel was beautiful to say the least. Our only complaint, is that the walls are extremely too thin. You can hear everything that happens on your entire floor. I could here the person in the room next to me, talking, blowing their nose, etc. We really felt as if our privacy was non existant. So, in a nutshell, very nice, but expect to hear your neighbors and vice versa.\n\nReview 14:\nA complete review with video is on our site EatPackGo.com - Suffice to say that this hotel has the perfect location. The unknowing San Francisco traveler will note that the hotel is at the top of Russian/Nob hill - those of us who know SF, know that you want to be here- because it means you can get anywhere you want to in the city- easily, without the traffic that those who stay along the bay. Do not try to walk up the hill to this hotel- take a cab. And cabs from the hotel are easy- without long lines. Want to check in fast, join the Fairmont Hotel's President club, and with that you get great lines, and better service. This is a grand hotel, that goes out of their way. You can see our example in our video blog at EatPackGo.com\n\nReview 15:\nDue to a mix-up with our booking at the Fairmont Ghirardelli Square - which was handled flawlessly by Fairmont - we stayed here for three nights at the beginning of our trip to the west coast. We felt like characters in the Arthur Hailey novel (in a good way!). This is a wonderful old grand hotel and the tradition shines through in the flawless service and the pride the staff have in working here. I loved that the hotel welcomes dogs. As well as the usual handbag yappers, there was a beautiful white chow visting while we were there. After our long flight and being redirected from the other hotel, we decided to eat in and tried the tiki bar. Amazing food and cocktails, great band playing and I keep meaning to email the hotel for the recipe for their lamb and ginger curry, which we couldn't get enough of. Loved the hotel, location great, views amazing, service and food fantastic.\n\nReview 16:\nI live in San Francisco and every once in a while I like to take a trip within my own city and stay at one of the suites at the Fairmont. I stay during the week because I can get the best rates. Its truly the best hotel I can ever imagine staying at. From the Suites, to the lobby, to the restaurants, to the service. the Location is Excellent, especially for tourists because not only is Nob Hill a nice place to keep you busy for hours, it is conveniently located on the trolly line that takes you straight to union square and many of the other worthwhile districts. I recommend this place for anyone who wants to get away from \"it all\" and feel relaxed and joyful.\n\nReview 17:\nDebit card stolen from room, checking account wiped out, and a laugh from hotel management. Not my idea of a good visit.\n\nReview 18:\nWhere to begin. The hotel is dated, overpriced, and tacky. I felt like I was staying in the hotel from The Shining. The rooms are falling apart--none of the appliances work, and my sink and shower were clogged. Seriously, I didn't want to touch anything because it all looked dirty. The closet is weird, too. I called to ask for laundry bags, which they said they couldn't do. Seriously, no plastic bags? They have those at a Motel 6. You hear every door open and close in the hallway. I would never EVER stay here again. Pay a little more and stay at the Four Seasons. You won't feel disgusted every time you walk into your room. Oh, and they screwed up my reservation.\n\nReview 19:\nThis hotel was very expensive usually but we got a deal so decided to splurge. It is located on Nobb Hill, near all the action of down town shopping and great for walking most places if you like hiking (hills are steep and hard on knees). That being said, we were disappointed in the stay mostly because the walls were so thin that we heard music and talking in the room next door as well as talking in the hall all hours of the night, and sirens driving by the window in the am hours. For such a top rated (by trip advisor) hotel we expected better! Bedding was very nice except maids did not change sheets and we stayed for 3 days! We ate at the famed Tango Room for $100 plus dollars for 2 and didnt think that was anything special either.\n\nReview 20:\nThis is one of the symbol of San Francisco, as many persons of the place told us. Yes, its saloons were opulent and really wonderful but there were many bad things, especially thinking of the incredible price you can pay for such kind of hotel. First, the service was incredibly awful and you would expect something wonderful in that level of hotel. We were completely astonished by the afternoon tea we had: the price was quite high but more importantly, we asked for one bottle of champagne (of course very high price) and the smell and the taste were really awful. We then asked the waiter to change the bottle and he could not even understand what we were saying and he had to call the manager to do that! (in every little osteria in Italy you would immediately get a new bottle without any comments!). The rooms were elegant but we really thought that the hotel did not deserve the price. Go there just if somebody else is paying for you!\n\nReview 21:\nTerrible flight from the UK, really tired. Took a shared shuttle and was last to be dropped off. And what a lovely surprise to see this wonderful hotel. My room was adequate and olde world as well as quiet and i really needed to sleep. However I was disppointed that there was no tea or coffee facility. Room service was extortionate so I just slept. The next day I found a really good cafe in the basement which i could get to by a back lift. They do great coffee and fruit salad which is a great alternative to the divine experience which is the Fairmont buffet breakfast. This was the greatest breakfast I have ever had to pleasure to devour. The concierge was helpful and a little dismissive., he had no great recommendations. The hotel felt like a refuge where I was safe and well looked after and it was central for galleries, shops,markets and other restaurants. It was wonderful and I would love to return one day with my partner for a romantic rendezvous.\n\nReview 22:\nChecked in part business and one day of non business leisure ...Most impressive elegant hotel. Started with a great experience w/ front desk - Elena secured a room w/ fantastic views for us. Although it was not ready for a couple hours...she personally came and notified us and apologized for the delay. I guess this is 5 start service for a 5 star hotel. She made a long wait tolerable! Now as far as the housekeeping - may want to re-evaluate how you prioritize cleaning rooms that guests are in the lobby waiting for, can't believe it cannot be cleaned in < 4 hours.\n\nReview 23:\nThis is a hotel with a history - and is very grand inside, but really takes itself too seriously and comes over as rather stuffy. Breakfast was good when taken in the restaurant, but with room service it was often cold. The desk staff were fairly offhand, and offers of help appeared only with much asking. In particular, watching a visitor with a wheelchair struggle and not be offered help by staff was possibly less than optimal. It is, however, a hotel with history and I am glad I visited for that reason - but am not sure I would go back again.\n\nReview 24:\nWe were very pleased with our stay at this lovely hotel. We had been worried about travelling with our young daughter, but the staff were very helpful and accomodating. The concierge went out of his way to find us a taxi with a car seat. The servers in the Tonga Bar didn't bat an eyelash when we turned up to happy hour with our 15 month-old, they just found her a high chair. We stayed in a room with an enormous walk-in closet, and actually put our daughter's crib in there so that we could enjoy some television and a glass of wine without disturbing her in the evening. It worked out really well. We had a similar experience as some of the other reviewers with the mini-bar, but all of the charges were removed without a hassle.\n\nReview 25:\nWe had a fabulous stay at the Fairmont San Francisco. We picked it because of its central location near Union Square and Powell Street and its sense of history. We were not disappointed. Being a President's Club premier member, I was able to get a free upgrade to a fabulous suite and third night free, which made the stay a fantastic deal. The hotel lobby is beautiful, with lots of comfortable chairs to lounge in, making people watching a very enjoyable activity. The bed was extremely comfortable, and big. The Frette sheets and the nice fluffy towels in the bathroom were great extra touches. The service at the front desk was a little uneven. We had some really friendly service at times, but just lukewarm responses at others. That didn't matter though, because we will always stay at the Fairmont whenever we are back in San Francisco\n\nReview 26:\nReally really disappointing, on the same trip to America we had stayed in Sofitel LA and Conrad Chicago and were expecting the same standard from the Fairmont, but unfortunately this was not the case. Rooms looked worn and shabby, when we arrived they had overbooked, we had to wait until they found us a room in the reception. That wouldn't have been a problem if the room was acceptable, I felt it was very worn. Food was also very expensive. Not great I have to say. Disappointing end to our trip.\n\nReview 27:\nThis was a great first stop on our California trip. The staff is extremely friendly and helpful. The building is historical and beautifully maintained....it is also in a wonderful location. Our travel plan included the breakfast / brunch, and it was fabulous! I would highly recommend the Fairmont.\n\nReview 28:\nI've stayed at the Fairmont before but this time was special. It goes without saying that the overall facilities of the hotel are elegant, the lobby is a work of renaissance art, the meeting rooms offer anything you could want and the ambiance is quiet and refined. From the time we stepped out of the car, through check in and up to our room the staff was superb. Nothing was left out from the instructions about getting around the hotel to how to hail a cab away from the hotel. Our room, in the tower, offered a sweeping view of San Francisco and was beautiful. Service throughout our stay was excellent on every level, from the restaurants to the doorman. The breakfast buffet offers eggs benedict and anything else you could want. The dinner menu is small but certainly adequate. The chicken club in the lounge is to die for. I was so impressed with this stay that we booked three future stays in the next four months. None of this service comes cheap but it's worth every penny\n\nReview 29:\nJust returned from a weekend in SF. The hotel was beautiful and the staff was great. However, all was ruined by the paper thin walls. To anyone thinking they are getting a great deal with this hotel, think again. You can hear everything in the rooms beside you. We stayed on the older part of the hotel, not the tower. We had to change rooms at midnight the first night there. We were in rooms that had adjoining doors. NOT A GOOD IDEA! The hotel moved us to another room without an adjoining door, but the noise was just as loud. We were tempted to change again but decided to tough it out. Our neighbors were not overly loud, but we could hear all the coughing, conversations, and television. The hotel was extremely classic, but I would not advise anyone to stay there. Walk in and take pictures because the quietest place in the hotel was the lobby. If anyone is not sure where to stay, look for hotels in the Union Square area. All the shopping and restaurant choices are located there. Good luck!\n\nReview 30:\nThe Fairmont is beautiful, loved the entrance foyer, which was fabulously decorated for Xmas when we were there, gingerbread house and all! Room was pretty spacious and pleasant views, what I enjoyed was that all around the hotel, there were old photographs and information about the hotel and it's history - a really nice touch. Location is also good, we walked down to Fisherman's Wharf etc, and then got trams back up - there's a tram stop right outside the hotel. We had breakfast and also ate in the Tongan restaurant, which were both great. The check-in, concierge etc were all very pleasant and helpful, we will stay at the Fairmont in San Fran again, hopefully soon!\n\nReview 31:\nWhen i drove up to the hotel, i had to wait in my car for 15 mins because someone left there car in front of ours and none of the staff did anything until 15 mins later. Checking in was fine but When I walked into the room I looked out the window, which was quite dirty, hardly allowing you to enjoy the view, then when sitting on the bed I found a piece of gum under the pillows, already been chewed. Also there was a small blood stain under the covers which quite horrified me. When I came down to eat dinner at the resteraunt, the host was terrible, we stoo infront of him for a good 3 mins where he talked to one of his staff, knowing we were infront of him waiting to be seated. The next night we came and left the hotel, coming in at 11, no one was outside to take our car, so webhad to goto the concierge to give them our keys to take our car. This hotel was To me terrible and not something I would recommend to stay in.\n\nReview 32:\nMy boss took our whole staff for a conference and we LOVED this hotel....exactly what you would envision for San Fran...right in the heart of everything.....ornate and romantic...almost straight out of a movie. Very upscale and large rooms....this hotel was one of the cleanest I had ever been to. The staff was so nice and upgraded us to a better room with panoramic views of the city. The Tonga room was a fun atmosphere with great drinks and great food. This hotel reminded me of a Vegas Hotel cause it was so large in scale and had everything you could need inside it...restaraunts...coffee bar...shops...You can't miss going here if you want to experience San Fran in style.\n\nReview 33:\nI usually leave good review but I have little good to say about this hotel. Service was horrible. We were charged for items ( more than$150) that we did not use and had to argue to have it taken of the bill. The concierge knew nothing and only offered tours they made money of. Light in the bathroom did not work. High price for in room Internet. High price for breakfast. They have a buffet which they told us first it was $30 later another family member $25. They have a little cafe but the coffee and hot chocolate was bad and cost a lot for an extremely small size. Go to starbucks down the street or a local breakfast place. You will get a better quicker and cheaper breakfast. Rooms were ok but bathroom was small. In conclusion, I was not impressed by this hotel and would not stay here again.\n\nReview 34:\nThe Fairmont is a grand hotel with a great location on Knob Hill and nice, comfortable rooms. The lobby is stunning. The hotel has seen its share of history. The United Nations was founded here in 1945. The restaurants and bar are a bit pricey but there are many other options nearby. China town is an easy walk away.\n\nReview 35:\nWe went through work but it was 99% leisure. Entering the hotel was amazing with the architecture and large, gold pillars. The rooms were very nice, especially the up-to-date bathroom. Great view from the room and very quiet. The beds and pillows were very comfortable. It's doable to walk down to the pier from the hotel. My only complaints -- the carpet could use a good cleaning and every day after housekeeping cleaned we would find multiple hairs in the bathroom that clearly didn't belong to us. Overall, I would recommend this hotel. Great staff.\n\nReview 36:\nArrived at the Fairmont and found it very busy, but check-in was brisk although they fobbed a low floor room on us and I'd booked a full bay view. We had a few hour wait for the higher floor but it was worth it, as the weather cleared we had full views of the GG bridge and Alcatraz. The room nice and clean throughout, good bathroom and strong shower. A little put off by housekeeping knocking to clean the room at 08:15, but i guess a sign on the door will stop that. The first day however we left the room at 11am returning at 6pm and the room had not been serviced. $14 a day for internet, but join the Fairmont club for free and you get the net for free. $57.00 a night for car-parking and a tip for the Valet in an already pricey hotel is outrageous by anyone's standards. Good location atop Nob hill and the tram stops right by the door on California street. Still here for another 2 nights as I write this so hopefully all will be smooth sailing. Only gave a 2 on the value due to the car parking charges.\n\nReview 37:\nThe lobby is Great, but it all ends there. I was in SF to attend a business conference and unfortunately selected the Fairmont instead of the Conference host property in order to use my Fairmont's President's club \"benefits\". I stayed in the tower section on the 16th floor and the noise from outside was shocking. I could hear traffic, sirens and cable cars grinding there way up the hills 24/7. Stay somewhere else with better-constructed walls if you want to sleep. I was not offered any of the Fairmont President's Club (their frequent stay program) Platinum Level benefits such as the \"automatic\" upgrade to best room available, I also attempted to use one of my Platinum level suite upgrade coupons which they would not honor, nor did I receive a President's club platinum level welcome amenity. Why bother using any Fairmonts if you cant redeem your benefits? The Fairmont President's Club is worthless! I would tell anyone going to SF to make another selection if considering the Fairmont.\n\nReview 38:\nThe foyer is indeed beautiful, but the positive experience for me ended there. The food is medicore and overpriced, with mandatory gratuity even for the self-serve breakfast buffet. There is a mandatory $5 for the live music in Tonga, whether you like it or not. Parking is $50+ per night. The whole facility is past its prime: almost all meeting rooms need new paint, our room on 5th floor had dust and cobwebs all over the ceiling and walls, and the bathroom had mold growing in one corner. Service was average, certainly didn't go out of their way to be helpful. We moved to Grand Hyatt for a clean room.\n\nReview 39:\nMy husband and I were quite excited to stay at the Fairmont San Francisco. We have stayed at Fairmont hotels in Canada and have never been disappointed. However, i must say that the only good thing about this hotel is the lobby. The customer service was very poor in the restaurant and lounge. Our room was cozy, but had no view of anything because it was an inner room. The walls were paper thin - so thin we could hear exact conversations on the other side of the wall. We were especially disappointed that the room had no complimentary water or coffee or tea. When we had coffee in the Laurel Court Lounge we were charged $12 for two lattes and lousy service. I will never stay at this hotel again. Instead, when we head back to San Francisco, we will stay at one if the Hyatt hotels, which never disappoint! I think the Managment of this hotel could learn a thing or two from Hyatt.\n\nReview 40:\nGreat exterior facade as well as for the lobby and outlets. The rooms are a dive; service is sh1t. Never staying here again ever!\n\nReview 41:\nI stayed at the Fairmont, SF for 5 nights recently for a business trip/conference at the Ritz. I was not in SF for pleasure, so location, although good for tourists, was irrelevant to me. I stayed in the old portion of the hotel which has some problems. Here's the pros and cons, for business traveler: Pros) 1)Excellent hi speed internet connectivity in room 2) Good desk 3)Std array of business traveler services like overnight laundry, room service, newspaper delivery etc. 4) Bathrooms appear to have been refurbed and were nice; Cons) 1)Rooms are very noisy, other room doors slam constantly, rattling the whole hall, and hall conversations are clearly heard in room 2) Room decor and entire older section is old/tired and needs to be redone, 3) gym, although it has some decent equipment, is expensive, 4) Cel reception (VZ) in room was spotty due to interior space, 5) Room had no view, which made work day, if spent in room, dreary Overall, a mediocre experience compared to Mandarin Oriental, Four Seasons, Ritz, Park Hyatt etc. in SF. If you can avoid the old section, do so at all costs and get into the towers or stay elsewhere.\n\nReview 42:\nexceptional service, one of the most comfortable beds we've ever slept in, great location, beautiful hotel--highly recommend it\n\nReview 43:\nWe stayed in a clean and comfortable room with gorgeous views and a huge bathroom. We received excellent customer service throughout the hotel, from the front desk to the concierge to the car rental counter to the restaurant. Restaurant was a little pricey but food and service were great. Hotel has a great central location (although the walk back up the hill is a killer!) Easily one of the best large hotels we have stayed at. Would definitely stay here again...it was worth every penny!\n\nReview 44:\nMy wife, two sons, and I stayed at this hotel from July 12th to the 15th. We had Fairmont rooms on the 2nd floor which were large with high ceilings. The bathrooms were fresh and spotless. This hotel is located at the top of Knob Hill, which puts it in easy walking distance of the waterfront, and Union Square (Down Hill going to these places, and then the hotel is on the trolly line comming back). The lobby is beautiful with large columns and grand staircases. The service was first class. We did not eat at the hotel so I can't speak about the food quality. We did go to the Tonga Room for happy Hour, and the food there was just so so. The Hotel has a commercial health club on site, and they refused to let our 16 year old sons work out, but a complaint to the hotel manager solved that problem. The only down side is the parking fees of $45.00 per day, but you do not need a car because of the hotel location. I would highly reccomend this hotel to anyone visiting San Francisco.\n\nReview 45:\nMy wife and I returned after our last stay 5 years ago. Nothing had changed....everything was brilliant. The view had change,as as we paid the extra to stay in a Tower Room with a view across the bay. Money well spent. Everyone did their best to make our stay there special. We could not single anyone out, as every member of staff did what they could to add value to their role. I see the hotel may be up for sale, well I hope that the new owners change nothing!\n\nReview 46:\nI got a room in the historic Main Building. It was relatively spacious, had high ceilings and a marble bath. Problems stemmed from the ultra thin walls that other reviewers had mentioned and moldly allergens that come with the age of the building. I could hear noise from rooms on both sides, including television/stereo, cell phones, conversations, and strange noises made in the middle of the night by one neighbor. I was basically woken up in the middle of the night 4 nights in a row. The hotel was supposedly completely booked and I was not offered a room in the Tower building. Also even though Nob Hill looks like a nice central location, it's on top of a very steep hill which made sightseeing and getting a quick cup of coffee a chore. The price of the hotel is not worth the trouble. If you're staying in the Tower building, it might be worthwhile if you have the money.\n\nReview 47:\nOn the first day we were placed once floor where all other rooms seemed to be used by people making a film. Unfortunately filming started at midnight and carried on until early morning. It was a struggle to change rooms. The rooms are small and the bathrooms are very compact and hard to negotiate. On one occasion we arrived back at 6pm to find the room had not been cleaned.\n\nReview 48:\nThe perfect hotel for enjoying everything San Fran has to offer! Spectacular views, amazing history, beautiful comfortable spacious rooms, lavish lobby, great bar. I really can't think of a bad thing to say. We were upgraded to a room with a view of the entire city, I could have just spent our weekend sitting at the window of our room! Yes, it's on a hill, so is the entire city! Just jump on the trolley car to get where you want to go, it's right outside. You won't be disappointed!\n\nReview 49:\nBlown away by the elegance of the lobby. Definitely a hotel from days gone by!! Room was very spacious, view from our room was great, bed/linens were extremely comfy, bathroom was also large with up to date amenities. Staff was very friendly and knowledgeable, and was able to assist us with all aspects of our trip, from local transportation, sightseeing, restaurants and changing airline tickets. Would definitely go back! !\n\nReview 50:\nFairmont hotels are excellent but this one was even better than that. Outstanding service and we were upgraded to a suite (our initial choice) with an incredible view.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32896, "query_start_index": 32898, "query_end_index": 32898, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 814, 1556, 2284, 2854, 3590, 3765, 4518, 4876, 5772, 6488, 7156, 7624, 8081, 8832, 9735, 10415, 10548, 11231, 11986, 12942, 13919, 14501, 15064, 15810, 16665, 17178, 17489, 18485, 19500, 20187, 21128, 21820, 22633, 22963, 23529, 24555, 25565, 26185, 27084, 27226, 28379, 28519, 29022, 30022, 30498, 31391, 31780, 32279, 32718]}
{"id": "2514223", "pid": "2514223", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery good quality Hotel, London Hotels can be very disappointing and overpriced but this is just right. Very comfortable, clean and with very friendly staff. Brilliant location for all London 'stuff' and locally good range of shops which was very unexpected. The Brunswick centre opposite has some usual high street stores but some more 'upmarket' ones. Great eating with fair prices, including Yo! sushi/Giraffe/Carluccis/Patisserie Valerie/Starbuck to name a few!!! Great transport nearby, but do yourself a favour and walk!! Some of the back streets on the way have some very interesting shops/restaurants/cafes.\n\nReview 2:\nHonestly, I hated this hotel so much. It was clean but the staff my god...they need a lesson in smiling they all looked miserable, I'm not surprised to be honest I would be too working there. Over \u00a3200 a night and no breakfast included. Toilet broken in room, had to swap rooms total faff on - it was just so overpriced! Couldn't actually believe it. Wouldn't stay there agin unless I fancied paying \u00a37.00 for a pint again!\n\nReview 3:\nLarge hotel, modern rooms immaculate, helpful staff. Good handy location\n\nReview 4:\nThe location of this hotel was wonderful, however, I was mortified to see mice in the hotel. The staff did not seem to believe me or care. I looked for another hotel in the area but most were either booked or more expensive. Be very careful with this place.\n\nReview 5:\nWe have just returned from a very enjoyable 3 night break staying in this hotel, one arrival the staff where very friendly and on arrival in our room we where phoned to see if the room was okay for us (which it was). Bathroom was a bit small but we have stayed in a lot worse in London! The rooms could do with sound proofing as we could hear noise from the bar below and from the refuge collection the following morning. Please dont let this put you off though as I am a very light sleeper! The hotel was in a great location with a good number of eaterys around and about, also russell sq tube was only a 30 second walk from the entrance. I would definately recommend anyone to stay here and look forward to my next visit.\n\nReview 6:\nConsidering that this is a central London hotel (well, almost central), this hotel is nice and is good value for money. I was so pleased with my stay, I had to find the manager to tell him. I'm spreading the word within my Company to get others to use this hotel. Exec rooms really nice for the price.\n\nReview 7:\nStayed at the Holiday Inn, Bllomsbury, in order to be in London for my daughter's graduation ceremony. My wife and I were hugely impressed by the calibre of the hotel staff. From the friendly and helful receptionist, to the fastidious cleaning staff, to the table server for whom nothing was too much trouble, they were a great team. The room was a modest size, and in London nothing's exactly cheap, but we enjoyed the easy going atmosphere and pleasant public areas. Another plus point was that there is a car park directly under the hotel. It cost me \u00a320.00 for 24 hours, but believe me it was worth it for the peace of mind obtained through parking in a secure area that was manned 24/7. The restaurant offered a good range of food, very much to my taste. I prefer simple dishes well cooked to the irritatingly small and fussy portions of 'cheffy nonsense' that some hotels seem to think will impress. Service was superb! Breakfast is to be highly recommended - buffet style with something for everyone. All this in a location in pleasant Bloomsbury, with easy access to central London attractions. David, Bristol\n\nReview 8:\nThis is a typical Holiday Inn. My daughter and I stayed for one night last week on a theatre/shopping break. We had a good B & B deal with Travel Republic. Check-in was quick and efficient. Our twin room was of reasonable size and the beds were very comfortable. The pillows could have been better (although I'm a bit picky!) The room was clean and had tea/coffee making facilities, and the bathroom, although a little tired, was clean. Only a bit of noise from outside, but this is to be expected in London. My only real complaint was the high cost of internet access. Breakfast was great - plenty of choice and a nice cooked breakfast. The restaurant staff were very friendly and attentive. Russell Square tube station was just around the corner (2 mins walk), as well as coffee shops, small shopping precinct and Boots chemist, which also sold sandwiches, wraps, cold drinks etc. Just 5 minutes walk to the British Museum and 15 minutes to Covent Garden/Theatreland. Altogether a great value, comfortable and well located hotel in central London.\n\nReview 9:\nWe booked for 4 nights and specifically asked for a non-smoking room. I called twice before traveling, just to make sure that the room was guaranteed a non-smoking one. Upon our arrival in the room, it was stinking cigarette smoke, tried to change but was told it may be the same in other rooms. It was hard to get some sleep during the night the cigarette smell was so strong and the windows could not be open. Also something to be watchful about, the minibar. It was missing few items and we thought that these were missing due to supply shortage. However at our surprise, on check-out day they were charged on our bill. I had to insist that we had not used the minibar and they accepted to remove the charges.\n\nReview 10:\nFirstly let me say the reception staff were excellent and deserve praise. The real problem is with the rooms. I was allocated what I can only call a cupboard instead of a room. A photo is below. Simply put the room was not good enough and way below the standard of other HI properties in London. Most of the staff tried but could not remedy the situation. They swapped rooms for me on the second night but to a similar cupboard-like room but this time it was more recently decorated. This one was not so dark and looked into the street rather than directly into someone else's office. The phone did not work and amenities were missing. I have stayed in this hotel previously in an acceptable room but this stay was disappointing and other similar HI properties in London do much better for their guests.\n\nReview 11:\nHoliday Inns used to be a cut-above most in the middle leisure or business sector. Based on the Bloomsbury, London, Holiday Inn this week they have dumbed down and are now sitting alongside the budget chains sadly. Yes it is centrally located and only 30 minutes from Covent Garden on foot, and yes it is clean. But the standard rooms are very, very small and the service is only just about ok. And they are after every extra pound they can grab: \u00a326 a day for tv movies..... ouch. Goodness knows what the drinks in the mini-bar would cost - we will never find out as the fridge was empty for our four nights! By way of entertainment, the builders started work at 8am in the rooms across the passage way every morning. Hmmmmm\n\nReview 12:\nI have never stayed here before and won't again The hotel was clean, the check in fine - but 2 of 3 lifts broken so loads of waiting I booked a deluxe room - it had rubbish thin towels and cheap toiletries and it was cold The air con control was broken and the tv remote had no batteries - that was the start and it just got worse! i paid for internet access - it would not work so i asked for help - i was told that i could phone the internet provider and get help - but that they could not send anyone up to assist - what rubbish service i got wake up call did not happen newspaper did not arrive staff had no idea wht time the gym opened (fitness first is outside and by special arrangement guests can get in for \u00a35) - but you have to hire towels - it opens at 6.30 am actually breakfast was crowded with half the stuff not filled up staff grumpy - you had to chase them round to get a cup of coffee very poor all round\n\nReview 13:\nNever stayed in this part of London before & was pleasantly surprised. Hotel within easy walking distance of kings cross & round the corner from Russell square tube. Rooms are clean & pretty basic but what I expected from Holiday Inn. Breakfast was expensive but a good choice(work trip so we didn't pay. If I was paying I would go to one of many cheap breakfast places around the hotel). Great location. All of central London is walkable from hotel but it is a reasonably quiet location. Would def stay again\n\nReview 14:\nThe downside of this hotel, has to be the size of the rooms. Its the second time I've stayed here, so to be honest I was expecting it - and I wasn't surprised the rooms were small. Smaller than travelodge, or Holiday Inn Express. The common area of the hotel has had a revamp and resembles a 4 star hotel, but unfortunately thats where it stops, they don't seem to have extended the revamp to the bedrooms, so they are really nothing special. I can't complain too much though, I paid \u00a365 for 1 night, but its not worth anymore than this, there aren't really that many facilities at the hotel, although its very handy for Russell Sq tube station and there is a Tesco Express near by.\n\nReview 15:\nMy partner and I popped in for a drink at the bar Saturday evening and was not impressed with the service. The two women working behind the bar were disinterested in customers to say the least. They carried on their private conversation despite having customers to serve. Perhaps training them to smile would be a start! The decor of the bar left something to be desired it is dark and is in dire need of redecoration. Being regular visitors to Holiday Inns, if Callaghans is a reflection of the hotel, give a wide berth!\n\nReview 16:\nStayed here for 3 nights with a number of business colleagues, having also stayed for a night last year. Our rooms all varied in size, but the smallest was still fine for one person - it would have been too small for a couple. The airconditioning seemed to be switched off centrally, which was not ideal as the rooms were rather warm. This was not a problem after the first night as it was possible to leave the windows open and turn off the radiators during the day so that in the evening the rooms were comfortable for sleeping. Good breakfasts, comfortable beds and reasonably pleasant staff (by London standards). Good value if you get a deal.\n\nReview 17:\nRooms: clean, good size for London, flat panel TV, good water pressure Breakfast: good buffet, reasonable price for hotel breakfast buffet, restaurant was clean and not too noisy Service: room service was good, front desk staff was excellent, no fancy frills just fast service\n\nReview 18:\nTwas a bit cramped in our room on the fourth floor, so much so that i tripped over the bed and spotted 2 cigarette ends on the floor under the tv desk whilst picking myself up. there are no opening windows which is a bit of a shame if you like fresh air. we were pleased with the substantial breakfast though, but only because we were first to arrive as by the time we left it had turned into a riotous free for all. the front desk team were uninterested in answering our questions,pointing us to a leaflet stand in the corner without uttering a word. bordering on rude. On the plus side .....Great location for city access. That is all.\n\nReview 19:\nWe got this hotel on the internet as a 2 day break to london for the theatre and siteseeing the room was of a standard double but we were quite surprised how spacious it was we would reccommend this hotel to anyone who was looking for a reasonable priced hotel in london.\n\nReview 20:\nA very nice hotel with friendly and helpful staff. pricewise the rates are steep and could be brought down. room fridge should be provided in all rooms, as some do and some dont.\n\nReview 21:\nStayed a Saturday night at the Holiday Inn, Bloomsbury as even though we live in West London we wanted to be central to enjoy some Soho jazz and dancing. I got this hotel via Lastminute Top Secret hotels for a reasonable \u00a3120 and upgraded for a few quid more to an executive room - worth every penny! Large room, twin beds, enormous shower, robes and a few goodies included and all very comfortable. Very quiet and easy to get to around on buses(91 to Trafalgar Square). No breakfast included but Patisserie Valerie around the corner! Good, clean corporate hotel, nothing extraordinary but I rated it very good instead of average as it wasn't bad at all! Bloomsbury is a great area and quiet.\n\nReview 22:\nGood location in Bloomsbury, next to Russel Square station. Close to public transport with underground and busses. Bus no 7 takes you down Oxford Street, all the way to Marble Arch. Bus no 168 takes you up to Camden Town. The hotel is large but very nice. Typical Holiday Inn rooms, but well-kept and very clean. I think this is one of the few hotels I have stayed in with a television with good quality. The breakfast buffet is very good but the restaurant can be a little noisy and crowded, special during the weekends. The only downside is the rate of internet. I found it very expensive, and luckily there are free internet in pubs and bars close to the hotel. I will stay here again and can recommend it to my friends.\n\nReview 23:\nStay was good and staff all helpfull. At check out there was a descrepency with Bill and VAT charge incorrect. They were unable to change as computer error! Promised to send bill on email but this has not happened and payment has been requested from Bank without signing consent!\n\nReview 24:\nStayed here Saturday 14th June with a friend, as we were going to a party in central london and didn't fancy facing the night bus. Ended up checking in after the party in the early hours of sunday morning (5am) and the staff were amazing at reception, offered us a late check out till 2pm without charge. the room was clean and spacious and the bathroom was spotless (very important wherever you stay). will def stay again as also is close to kings cross and a short journey into london's west end.\n\nReview 25:\nRooms are very small and lacked the comforts I expect at this price. Friendly staff. Location OK but only really handy for British Museum if you're a tourist.\n\nReview 26:\nI came with my Mum for a 3 night theatre break. This Hotel is in a fantastic location right next to Russel Square tube station so it's a great base for exploring London. Not far from Kings Cross either so a cheap taxi ride to the station. The rooms are small but clean and comfortable and have everything you want. The breakfast is to die for, and all the staff we encountered were very friendly and helpfull. We had one evening meal in the Hotel and although expensive (what you would expect to pay in a Hotel) it was delicious. We would definitely stay here again and would recommend to friends.\n\nReview 27:\nStayed here one night on business trip that went on late. Location is great - right by Brunswick centre with shops, restaurants, starbucks etc and 2 min walk from Russell Square tube station. Service was friendly and didn't feel processed which can be the case with big chains in London. Minor complaint was random child who was knocking on doors and screaming at 1am - but I guess it's not the hotels fault that some parents aren't parents!\n\nReview 28:\nWe returned this September and found hotel even more helpful. A serious problem had developed with retrieving luggage from car rental foul-up in Glagow. The two concierges were very solicitous assisting us getting golf clubs etc from rental car we had to leave behind in Scotland. Service was excellent from front desk, maids, wait staff. Even the manager met with us. A very well run hotel. Quite location at Russell Square tube station allows one to take the Picadilly Line right to Heathrow, saving about 50 pounds for two. What a deal! And West End theater is 2-3 stops away. We have stayed here each trip for at least 15 years. It has all one wants in a reasonably priced Lundon hotel. Take the breakfast option, since it is a complete morning meal.\n\nReview 29:\nWhat can we say ? Service is brilliant, from check-in, over breakfast, to check-out. This must be the best hotel staff we have ever come across... (except for the 'omelette' chef who clearly does not like his job). Rooms are very clean and quiet. But the standard rooms are also ... quite small. If you are travelling on your own, that wouldn't be a problem, but for a couple I can imagine some more space around the bed and in the bathroom might be nice. It is indeed impossible for two persons to be in the bathroom at the same time. They should have made one room out of every two rooms, but probably that would have lead to unaffordable room rates. Talking of which: given the location of this hotel (walking distance between St Pancras and Covent Garden) room rates are reasonable indeed. Saved to My Favorites.\n\nReview 30:\nThe check in is efficient but alarm bells should have rung when there were different people complainimng whenever I went through the lobby. Hotel was clean and adequate. Rooms are very very small, as are the bathrooms. You really have to squeeze past everything . During the night it was noisy from outside air conditioning units and also internal doors banging. Car parking is good under the hotel but the going rate for London about \u00a317.00 per day. Beware when booking the price quoted does not include taxes, which I think Holiday inn have only recently began doing, having used them for years this is the first time I have had this but on checking the confirmation email and web site it does say it but can be missed. Plenty of eating places on Russell Square and Southampton Row, covenient for tube. Probably would not use this hotel again.\n\nReview 31:\nI stayed at this hotel for one night in December 06 and it reminded me why I don't stay over in London more often. The positive about this hotel is the location which is right next to Russell Square underground station ( use the lifts not the 175 steps down to the platforms) and that it is within walking distance of attractions including Covent Garden. The check in was fine and I had no real reasons for complaint during my brief stay. The rooms and non public areas of the hotel are however in dire need of some refurbishment. My room on the 2nd floor overlooked the generators in the middle of the hotel and looked like it had been decorated and tiled about 30 years ago! It was reasonably equipped and everything was in working order.My point is that it was small and felt unwelcolming. This hotel is ok for a brief stopover but don't expect the quality and special touches that make a good holiday hotel. I left feeling very glad that my company had paid for the accomodation.\n\nReview 32:\nWe booked a one night stay as we wanted a theatre visit with a mini break. The room was clean but very small,standard double bed , no bedside table my side, the bed was close to the wardrobe which had no door as you would have been unable to open it. Bathroom was clean but very small and cramped. Mini bar out of action and air conditioning not working. Room was stuffy but too noisy to open the window for long. We were offered an upgrade for \u00a330 but decided not to bother as it was for 1 night only. Breakfast was enjoyable.All in all disappointing for a four star hotel .\n\nReview 33:\nIt is a good hotel. Usual Holiday Inn. The rooms were a bit small but very clean. I did expect bigger for the money I paid but it is central London. The Restaurant was modern, stylish and the food was very good. We had an enjoyable meal there. Staff were friendly. Never had room service so I cannot comment on that nor Breakfast, did not have time! Excellent parking with Car park next door at a reasonable price for that area. I would go back again if I was around that area. The only bad points that I have were the view was obscured and the price was a bit steep. In the bathroom there could of been more towels.\n\nReview 34:\nRoom was bigger than your standard European hotel, although doorway was a bit narrow. Breakfast was good, with plenty of selection of both hot and cold options. Generally good service. Location was great, walkable to theatre district and Covent Garden, and easy on the tube to get anywhere else. There were a few flaws: Wi-fi was expensive, our room was missing the mini-fridge, and check-in was not very smooth (they were training a new woman--maybe that's why?). Overall comfortable, not a bad place to stay, but I would look else where before booking.\n\nReview 35:\nWe walked from Euston to this hotel (equidistant from Kings Cross) and found it had a shopping a center adjacent to it as well as the tube and Tesco Express. Room was standard but breakfast great with fruit, cereal & full English. Pub adjoining with fair prices for meals & drinks. Left Luggage a complimentary extra, so we did our sightseeing without worrying about our cases.\n\nReview 36:\nMy friend and I have stayed at this hotel several times. Rooms very clean, bathroom small, but adequate. Lots of choice at breakfast. Able to leave case ar the hotel after checking out. Helpful staff. Russell Square tube station only a few minutes walk away. Close to the West End. Waitrose & Boots opposite. Coffee bar and mini supermaket round the corner. Taxis always around. Close to St Pancras & Kings Cross. Can highly recommend.\n\nReview 37:\ni have stayed on two occasions for a few days . The hotel is well placed for Kings Cross and the West End/Covent Garden. Good breakfast and rooms quiet.\n\nReview 38:\nThis was our first time to London and we wanted to stay somewhere close to the British Museum. Location was great....the room itself was incredibly small, which is fine, but the mini-bar/fridge didn't work and that was a problem since we had medication with us that we needed to keep cold. Normally something small like that wouldn't have bothered me, but the fact that we were paying double for this room (since the dollar sucks at the moment) I was pretty irritated. We didn't contact the front desk because we had JUST brought all of our bags up to the room and didn't really want to change rooms. Now, while the room itself was fine, the walls at this hotel are INCREDIBLY thin. I could hear our neighbor cough. I could hear everything happening out on the street. I could hear the elevator all night. It was terrible. I didn't get any sleep. So...location of this hotel is great, staff was adequate, but if you need a good night's rest....spend your money elsewhere.\n\nReview 39:\nWe booked a room with triple accupancy for the last day of business trip. The room was a little cramped for two double beds. Otherwise the room was very clean. No refrigerator though. Strange for a hotel of its class. They gave us an extended check out and even brought our luggage down (We had over ten pieces of luggage). The breakfast was substantial.\n\nReview 40:\nHaving stayed here a few times in the past I feel that a review is needed after yet another stay where so much goes wrong when the staff cannot understand English. Staying on business you do not always want to eat on your own in the restaurant so I called for room service. The guy on the other end of the telephone could not understand a single word, and eventually after me having to go to the restaurant to order, my food arrived nearly two hours late and wrong. This is the 3rd time in this hotel this has happend. Not just slightly wrong but completely. The time before this stay they had no chicken, steaks or fish at all and I had to eat either a curry or a burger. Not good at all. The hotel is nice and the food when you get some is nice also, but watch out and make things very clear.\n\nReview 41:\nI have stayed at this hotel many times over the years, and have always had a pretty good experience here on the whole when compared with many other hotels in London in the same price range. The hotel is very reasonably priced when booked directly through their website. The staff are courteous (there's always the odd exception in any hotel!! ), the car park is conveniently located under the hotel which is more than can be said for most London hotels and the breakfast is always good, and no more pricey than other hotels. The location is great, a pleasant 10 - 15 minute walk to Covent Garden with plenty going on in the surrounding areas. I have tried many other hotels in London and as I only ever use the hotel as a place to park the car, a central base to get to Theatreland and a bed for the night, I have always found it to be the best all rounder (given the price).\n\nReview 42:\nWe stayed at Holiday Inn in July and we loved it. The room is very good size for London, the bed was very comfortable and the location is absolutely perfect!!!! I am very picky in choosing hotels and I stayed in many other hotels in London but this one has been the best. We will certainly stay there again!\n\nReview 43:\nCertain of the reviews of this hotel worried me when I booked a standard double room for last weeekend - they described unpleasant experiences with staff and inferior quality accomodation; happily this was not the experience of my wife and myself. The staff at both reception and in the dining room were courteous, friendly and thoroughly professional in their duties - nothing was too much trouble and the standard of service was exemplary. Our room was spotlessly clean and well presented- perfectly suitable for a weekend break. We only took breakfast in the hotel but this, too, was exceptional- way beyond our accustomed experience in London hotels recently. A vast and impressive choice of hot and cold buffet items was available and the dining room staff were absolutely splendid- attentive and eager to please. I will certainly be using this hotel again and I warmly commend it to others wanting a comfortable and well located base for exploring central London and beyond.\n\nReview 44:\nLocation is superb. Only 200 metres from the Russell Square tube station, making it easy to go anywhere you like in London. I stayed in a double room as one person and it was okey, but if two people were to stay, it will feel crowded. There is no mini-fridge which can be a convenience sometimes. The shower was easy to operate unlike some hotel showers. Note that there are no slippers provided in the room. Overall, it was very clean. I am likely to stay here again.\n\nReview 45:\nMy husband and I returned to this hotel as we so enjoyed a previous stay. The hotel is still fabulous - the staff are helpful beyond words and are always cheery - even when the entire hotel lost its hot water on two different days - boiler issue. Once this was resolved, all was well. The Concierge, Keith, is a wealth of information on tours, London and shopping and is extremely personable all while juggling a thousand balls in the air! Our room was immaculately clean and the room staff couldn't do enough to make our stay a success. The breakfast room staff are fabulous and the food wonderful...especially the scrambled eggs and porridge!! Can't thank you enough and will be back next year.\n\nReview 46:\nHave no doubts if you're disabled , this hotel caters well enough ! On entry I was impressed by the spacious clean lobby and reception area . Well attended by pleasnat staff, Nathan in particular was very helpful and informative. Looking at reviews I can see complaints about room size but this didn't apply in my case. The room I had was for wheelchair use so there was plenty of room to account for this . The bathroom had a wide entrance via a sliding door and was well fitted out . Very low bath and a shower and the usual aids for a disabled person were in there . [I was given to understand that some disabled rooms had a hoist] Lots of clean towels . Self regulating air conditioning . Plenty of room in the resataurant where an excellent breakfast was to be had. The hotel itself is in a prime position close to the main road but set back in a quiet place. A shopping centre almost on the hotel doorstep including a Waitrose and Bootsand lots of shops in nearby streets . I would most definitely choose to stay at this hotel again .\n\nReview 47:\nStayed here on business for 1 night. The room was spacious, especially for a London hotel, clean, and well appointed. Restaurant served excellent food (though I didn't have the courage to order the Wood Pigeon!!) and service was very good, although the front desk staff struggled a bit with their English. Wireless internet access in rooms was good, although a little pricey. Very convenient for British Museum and very close to Russell Square underground station. The area it is in was upmarket, and appeared to be very safe.\n\nReview 48:\nWonderful location off Picadily Tube and Russel Square. Near British Museum and Library. Full breakfasts, quiet neighborhood, concierge service attentive. We have stayed there multiple times over the past decade and never been disappointed\n\nReview 49:\nLovely hotel.Staff very helpful and attentive.Very clean.Tv didnt work but told staff and was sorted straight away.Breakfast fab continental and english.Nice location.Im loving it.\n\nReview 50:\nStayed 2 nights to celebrate New Years Eve in London. Minimalist design hotel located near Russell Square Underground, so very convenient. Reception staff very attentative, upgraded to executive room which was quite spacious and clean. Buffet breakfast was excellent.. Other facilities include Callahans Pub located on ground floor and NCP car parking avalable in basement. Plenty of restaurants nearby for eating out. Recommended.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29611, "query_start_index": 29613, "query_end_index": 29613, "truncation_seperator": "... 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{"id": "2514369", "pid": "2514369", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy boyfriend and I stayed here in May of 2005 over Memorial Day weekend. The best thing this hotel had going for it was the proximity to the train station. The staff is so rude. I've been to NYC many times and always heard the myths about rude New Yorkers. I think they all work at this hotel. The room had a funky odor to it and when I was getting ready for bed the first night, I pulled back the sheets to find blood stains on the sheets. I immediately called the front desk and had the sheets changed. On the second night, I pulled back the sheets to again find blood stains. I wouldn't let them change the sheets the third night because I was afraid of what I might find. Our room was right across from the ice machine and it was noisy noisy noisy all night long. I do not recommend this hotel to anyone. I'm sure that there are much better hotels for the $150 a night that La Quinta costs.\n\nReview 2:\nAfter checking out of our dodgy upper west side hotel, my partner and I walked the streets of Nyc to find a decent and reasonably priced hotel. We stumbled across la quinta! Great price for the holiday season and amazingly located, it's all we could have asked for our first time in Nyc. Down the road from Madison square garden, round the corner from 5th ave and the empire state building and walking distance to macy's and times square. The room it self was very comfortable and was cleaned throughly by the same girl everyday. The staff were exteremely friendly and we didn't have any issues throughout the entire 11 day stay. Free internet and a roof top bar to relax and have a drink with views of the empire state building and not to mention a 24 hr street (korea lane) all the restaurants stay open throughout the night for when you get the midnight muchies. I would stay at this hotel every time I go back to Nyc and I would (and have) recommended it to my friends and family.\n\nReview 3:\nVery mediocre hotel; scruffy and dirty reception area, small and old rooms with nothing in terms of views. Amongst the cheaper rates you can in Manhattan, though, short of going to a hostel. Good location right next to the Empire State Building.\n\nReview 4:\nMy stay wasn't uncomfortable. But when i found out afterwards that they didn't apply the AAA discount, the hotel manager's attitude was \"it's not our responsibility to ask for your AAA card\" and the customer service couldn't care less. I had a confirmation printout of my reservation with the discounted price on it which i presented that at the time of check-in, but they didn't tell me that they were charging me more than the printed price. (By the way, how about putting a reminder on the confirmation?) To be fair they did offer to correct it. All i needed was an apology, and assurance that it wouldn't happen again, but instead i got \"Is it worth to have all this conversation for a few dollars?\" Well, firstly, they can keep that money, and secondly, this time i'll be staying at a more expensive hotel which treat their customers better.\n\nReview 5:\nWhat a dump...avoid at all costs. This hotel and staff is worst I have ever come across. No water, a broken sink, no heat, pubic hair on floor and bed, and a short walk on the carpet turned my girlfriends socks black. The hotel staff could not be more incompetent and rude. Do yourself a favor and sleep on the street first. I hear the dumpster near 32nd and Broadway has a nicer view than the dirty massage parlor directly across from my window.\n\nReview 6:\njust spent two days at this hotel with my daughter. We wanted a central location in order to shop for clothes. The hotel was clean and check-in and out were quick and painless! There is a free breakfast and they hold your luggage after check-out if you like. Free Internet. Close to subways and a quick walk to Time Square.\n\nReview 7:\nMy a/c did not work for the 2 and 1/2 days we were there, I was over charged for the room and there were long blackhairs in my bed.\n\nReview 8:\nWe have stayed at this LaQuinta twice now and probably will stay here again. The rooms are small but ours have always been clean and I have always found the man who takes care of the breakfast room to be very attentive and willing to go out of his way to keep the guests happy. You cannot beat the location, around the corner from the Empire State Building and I liked being able to step over to Macy's and other nearby stores for shopping. We also like Korean food and so we try to visit a different Korean restaurant on this street on each visit. The desk staff has always been polite. The elevators a a bit slow so we would sometimes walk down the stairs for a little more exercise.\n\nReview 9:\nWe had booked into this hotel for two rooms for four people, one a brother and sister. On check in there was only two rooms with double beds. No other room was available and our son slept on the floor. On asking if there was a trundle available the answer was no and if there was a spare mattress were told it was being used. They did however kindly send up a spare bedspread, but not pillow. It was the middle of winter in New York City. No apologies and no discount. The rooms were dark, musty smelling and depressing.\n\nReview 10:\nStayed in this hotel for two nights. First night at about 4 am woke up to find a SEA of BEDBUGS. Requested a change of room. Next night same thing happened. Highly suggest not to stay at this hotel. Frontdesk is rude, rude rude. The manager is incompetent and full of himself. And needless to say... BEDBUGS!!!!! !\n\nReview 11:\nperfect location less than 3 blocks from penn station & madison sq garden- easy access to theater, diamond district , great rstaurants, ANYWHERE in manhattan! staff was accomodating and pleasant; all necessary amenities for a long wknd in midtown manhattan. rooms were very clean, comfortable beds, and QUIET!!!! !I in the heart of manhattan. nice rooftop bar , too.\n\nReview 12:\nThis was my first time to NY and I was very impressed with this hotel. I don't normally stay at La Quintas but found to be pleasently surprised. The rooms were small, but I think all rooms are small in NY. The hotel was pretty clean and you get a free breakfast in the morning. Mostly bagles, donuts and cereal but hey its free! It is located in a great location. Right around the corner from the Empire State Building and across the way from Macys. And its only 1 subway stop away from Time Square. The roof top bar is pretty cool. Drinks are expensive but I guess that is what you get at any hotel.\n\nReview 13:\nI made a reservation based in great part on the availability of wireless in the rooms. The wireless worked about 30 minutes of the three night stay. Despite their claim (on the in-room TV menu) that they will \"make things right or your night is free\", they did not do so. When I checked out, I asked about an adjustment on my bill due to the lack of internet, and was told to email the manager. When I arrived home, I emailed, I also called and left a voicemail. No one EVER answered either message. For the record, I would have been satisfied with a token adjustment, but for them to not even have the courtesy to reply to my concerns was not cool. I would never recommend this hotel or any of the others in the Apple Core chain to anyone!\n\nReview 14:\nWhen we arrived we were happy to see it was a historical landmark. They did a very nice job in modernizing it. The clerk was preoccupied with other things and barely spoke to us. She didn't even tell us about the continental breakfast, the custodian on the elevator told us about it. The people that worked there were not helpful nor friendly (I guess that's NY). Our room was 1102 and the air conditioner did not work very well (sure glad it wasn't Summer)! The room was small but very comfortable and a good deal for the money and the location was very central for everything we wanted to do. If I stayed there again, I would make sure the air conditioner worked before I trekked all the way up to the room.\n\nReview 15:\nI am coming to NYC in 2 weeks and am getting a rate of $139 a nite at the La Quinta!! But the problem is that many of the other people who have left reviews have complained of bait and switch where the hotel refuses to honour the quoted rate. Anyone have any thoughts?? i have stayedd at other applecore hotels in the past and was quite happy with their service..\n\nReview 16:\nStayed at the Manhattan La Quinta for five nights and I have to say both my husband and I thought is was a perfect place to stay. Just two blocks from Penn Station so you really had the city at your feet. We paid just 130usdollers per night. Breakfast is included in the price, and we stuffed ourselves silly, then at least you could get out and see loads before hunger pangs stopped us. The staff always had a good morning. The rooftop bar is a must see. Great place to go at night to wind down and the suprise is the view of the Empire State Building through the glass. It is fantastic to see the building all lit up while sipping your drink. Rooms were always tidy great cleaning service. Overall have to give this hotel a thumbs up for everything. Had a great time there. Regina.\n\nReview 17:\nBooked a room for Thanksgiving Day 2010. Arrived at their 17 West 32nd Street location only to find an abandoned building. Besides the untold inconvenience, it makes me wonder if the reservation website is a scam to rip off credit card numbers.\n\nReview 18:\nWe were very pleased with our stay. Front desk staff were very courteous and helpful. Did not run into any rudeness as other reviewers seem to have. Yes, they are undergoing some renovation I supposed to the front of the hotel, so there is scafolding out front, but it's the same way with half the buildings in NYC. Our room was clean, and larger than we expected. Room with 2 queens and plenty of room to move around in. Pretty much no view as we were on 3rd floor. Our room faced another building and rooftop equipment. But, how much time do you spend in there looking out the window? The only complaint we had was the slow elevators. Quite a wait sometimes and half the time by the time it got down to the 3rd floor, it was full. So, request a lower room floor and use the stairs, or a higher level floor so you can get an elevator before it's full. I would stay there again.\n\nReview 19:\nI travel to NY on a regular basis and continue to struggle with finding a reasonable rate for a reasonable room. This is the closest that I have come. The room sizes are similar to other NY hotels (small) and could use some updating. That aside, its clean, comfortable and the staff is excellent, Specifcially Ronica and Marjerie who work the front desk in the am. They are terrific. As mentioned this is not the Ritz, but it is conveniently located, reasonably priced (for NYC) and comfortable.\n\nReview 20:\nThe hotel that I had confirmed was over-sold, and they transfered me to this hotel. La Quinta Manhattan in NY City put me in a room on the top floor; it was apparenlty a Suite room - this floor had a pub/bar on the floor - next to 5-6 rooms!!! It was noisy, boisterous, and I did not get to sleep until 4am in the morning. Worse of all, the staff to whom I complained to on the phone just did not care. When I asked ot see the Manager in the morning(unfortunatley it was a Sunday) - of course he was not on Duty, and apparently gave instructions to his staff that he would not answer to customers unless the \"hotel burnt down\" - do much for customer satisfaction!! !\n\nReview 21:\nThis hotel is awful. Do not be mislead by reviews that are positive - clearly they are written by either inexperienced or inexpensive travelers who accept low quality. My room was small and very, very dirty including a bug in the shower, crumbs on the threadbare, stained carpet, cigarette burns in the drapes and a broken nightstand that was propped against the wall to keep it from falling down. I tried to find a different hotel but due to the holidays everything was booked so I was forced to stay in this disgusting, filthy place. Upon checkout I voiced my complaints to the deskclerk who promised me the manager would address my concerns. If he offers a free stay, KEEP it.\n\nReview 22:\nThis property is in a great location in litle korea town.. the rooms are on the small size but hey its for sleeping anyway. beds are comfortable and very clean but the one hich in this place is EXTREAMLY poor reception for cel phones or at the least if you have t-mobile fugetaboutit it sucks unless you get a room faceing the street. missed many appts. due to bad reception. but asked to move rooms second day and problem was fixed. other than that I think it is a great value overall. ohhh yea the bar upstairs is way way over priced\n\nReview 23:\nThis is a great hotel with a great location, just a few blocks from time square and a few meters from the subway. good rooms , nice beds. and free wifi!! The only thing we were very dessapointed was that we book 4 nights from sunday night till thursday, every night the same rate but the last night the rate just as nothing came up 110 usd ..just becouse the hotel had only 2 rooms left for that reason they prices the rest rooms higher..just not fear..I'm a hotel owner my self if i do that to my customers they kill me!\n\nReview 24:\nHorrible customer service. The manager of this hotel Vic lies and does not put the customer first. They cheated us of $250 in show tickets and refused to do anything about it. While a nice location, I recommend highly you stay somewhere else. Will never stat at La Quinta again.\n\nReview 25:\nSmall, dirty rooms. Much to expensive! After a room change I'm sitting here right in front of the rattling ice machine and the smell of a fast food restaurant at the other side. It's better to stay at home!\n\nReview 26:\nWe stayed here during a tour of the US in june 2011. When we tried to check in we found they had given our rooms away because my card details had changed. My card details HAD changed but i'd informed La quinta inns a few weeks earlier and they said there would be no problem. The office staff had said the had e mailed us the day before we arrived (which is not very helpful to travelling foreigners who may not have wifi), to confirm our booking. In fact they had mailed us at 11am on the day of arrival whilst we were travelling from Las Vegas by air. To travel for several ours just to find your room has been given away is so dispiriting. Some of the staff actually appeared to think this was funny (other staff were better though). Although the manager eventually found us a room in another hotel in the franchises group (Apple Core), the stress ruined our stay in New York. Other than this the hotel is mediocre at best, would stay elsewhere. We have stayed in anoth La Quinta inn in LA and that was a lot better.\n\nReview 27:\nSeveral of us stayed here for three days in January while attending the NRF Conference. Since rooms were not over priced we were a little hesitant but were very happily surprised. Rooms have been recently refurbished and very clean, beds are a 9 on a scale of 1 to 10, LCD and WiFi. Rooms aren't huge but very very comfortable. I'd very happily recommend and stay here again. Service was good, and hotel staff was friendly. Location is also very convenient.\n\nReview 28:\nThis updated hotel in the heart of NYC- 1 block from Empire State Building- on the Korean Way-provides a pleasant atmosphere, FREE breakfast (needs less carbs & more other choices), and the most comfortable beds! Just returned home and we're going to buy one of those beds this week!\n\nReview 29:\nLa Quinta was in a great location, about 1/2 block from Herald Square and the subway. $131 for a room with 2 queen beds can't be beat. The beds were very comfortable temperpeautic mattresses too! The free breakfast and internet added to the value and if you looked out the window and WAAAY up high, you could see the Empire State Building.\n\nReview 30:\nThis is an old hotel in the middle of the Korean district but just two blocks from Penn Station. It was very clean and the staff were very freindly. I would definately stay here again. The rooftop bar if you look up you can see the Empire State Bldg. I was so glad to find this hotel and the price was right for a Sat night in NYC. They had free internet with 3 computers and a light breakfast. Our room was very small (one queen bed) but we were only there to sleep.\n\nReview 31:\nWe stayed one night on Friday, July 22, 2011. Our room had a king size bed. We were on the 9th floor and the only problem seemed to be the elevators which were not air conditioned. The elevators were also very small and very slow. This was really our only complaint. The continental breakfast was great. Bagels, donuts, cereal, oatmeal, yogurt, fresh fruit, coffee, tea, milk, juice. We also had our car and parked across the street in the garage, which cost $27 (after the hotel validated) for 24 hours. The hotel was also conveniently located next to the subway. Would definately recommend this hotel for the price and the location!\n\nReview 32:\nI picked this hotel because it was very reasonably priced and within close proximity to Penn Station (2-3 blocks). It had everything I needed for a short business trip, including access to computer/printer, wireless Internet, and free breakfast. It isn't fancy -- i.e., it's not the place to pick if you're booking travel for your company VIPs and want to impress them -- but it's clean and seemingly well-kept. My bed was quite comfy and the room had a flat screen TV. The service was very good. When I made my reservations on the La Quinta website, there was no selection for smoking/non-smoking (at least I didn't see one), so the system had assigned me to a smoking room. When I got to the hotel, there were no nonsmoking rooms available at my rate. However, the desk clerk and manager gave me a free upgrade so that I could get into a nonsmoking room. That was very nice!\n\nReview 33:\nConvenient location between 5th and Broadway, clean rooms, great view of the ESB from Rooftop bar and our room. 2 blocks to Subway. Breakfast was well stocked, staff friendly. Our friend in Manhattan couldn't believe the deal and will rec. this site to others.\n\nReview 34:\nThe hotel was extremely convenient to all sights and had a wonderful view of the Empire State building at night from the bar. However, we were in a room at the back which had no light and was very depressing. The room was clean but very basic and small. The staff were rather unhelpful and not particularly pleasant but the continental breakfast was surprisingly extensive.\n\nReview 35:\nMy boyfriend and I stayed here for four nights to celebrate our two year anniversary. The hotel was in a great location and the view from the rooftop bar was amazing. The room was small but that is expected in New York. The sound from the hallways carried into the rooms and the bratty little teenagers that were across the hall from us made so much noise that it sounded like they were in our room with us. The free breakfast was fine for me but my boyfriend wanted waffles because the pictures in the elevators advertising the breakfast had waffles in them lol. The staff was friendly when we checked in and out. The room was practically a steal at $106 a night. I would definitely stay here again.\n\nReview 36:\nWe had booked two rooms at the beginning of the year for 5 nights from the 16th March 2006. When we arrived to check in we were told that our rooms had been given away because the credit card had been declined. On investigation with the credit card company, the reason it had been declined was due to the hotel inputting the expiry date round the wrong way. We had no phone call from them to warn us this had happened, the staff were extremely rude, they would not let us use a telephone to find another hotel. The manager never appeared the next day to make the complaint to. Whilst we were there 3 other couples had the same thing happen to them. I would say that if you plan on using this hotel, that they have the credit card details exact, and if you are from another country that you ensure that have the exp date the right way round.\n\nReview 37:\nReally pleased with our hotel. The staff has been extremely helpful and the hotel is very centrally located. Our room is typical of NY rooms small but very clean and good wifi access. The breakfast in the morning is substantial. Our room was for the most part quiet at night, and the beds were very comfortable. Would definitely stay here again, and would recommend to anyone.\n\nReview 38:\nI stayed at many La Quintas across the US, but this has to be the worst one. It was marked as a three star (Expedia, priceline) but I would give it a two. The lobby is nice and it is in a fabulous location...easy to jump on a subway, by the Empire State Bldg, etc... BUT I was dissapointed of the size of the room....very small....and it's overall condition...very outdated...tiny bathroom...not to mention the sink was held up by a 2by4. The pluses were....nice staff, decent breakfast, and LOCATION, LOCATION, LOCATION...loved getting pizza on the nearby corner @1am and walking around the town. At $250 a night...this was considered a bargain for Manhattan?? ?...maybe a local could steer you in a better direction!\n\nReview 39:\nI love how there is no wait to check in the hotel, got right in. The queen beds are a lil small in room size, i like alot of space so i get the king bed and I love it! They have a roof top bar witch is very good place to hang out. The rooms are deffently clean no problems there. Shopping is one block away , everythngs close by, and the staff people are very friendly no attitudes like most! I would deffently recomend this hotel for people to stay at!\n\nReview 40:\nOur total stay was fabulous. I can't think of anything that was a disappointment or could have been improved upon. The location was great for our plans. The staff was helpful and attentive. Bellhop,Daniel, was especially friendly and helpful. The room was sufficiently large and very clean. We were on the 10th floor so we heard very little street noise. The breakfast was great---fresh bagels and pastries, fruit, yogart, cereal, ect... There was parking on the same street. We are looking forward to our next trip to NYC and we will definitely be staying here.\n\nReview 41:\nWe have stayed in this La Quinta location a few times in the past years, we skipped a year to stay eleswheree in NYC,. Decided to try LQ again or 2 nights, very happy to experience the updated accomodations! Clean and comfortable and service very friendly and efficient! The only thing missing is the hard boiled eggs( needed the protein and less of the sugary carbs) and packages of oatmeal in the breakfast buffet. Good for a quick stop for a piece of fruit and a hot beverage before hitting the BIG CITY!.I agree with other reviewers, LQ is in a great location! Cabs pick you up right outside this busy area if needed..\n\nReview 42:\nWhen travelling I always confirm my travel arrangement 1 \u2013 2 weeks prior to arrival. I called the hotel the previous week to verify my reservation. The individual could not find it. I went on-line and created a new one. When I arrived the hotel clerk told me that I had two reservations, I explained to her what happened and asked her to delete the duplicate. She refused. I contacted the manager and because no one would admit that they talked to me about the missing reservation he will not credit the charge. I was charged for two rooms . I was told the parking was 30.00, The car was in the garage 24 hours and 45 minutes and I was charged 60.00. The door man is very lazy, every time I saw him he was sitting on the steps texting. Never opened the door or asked to handle the bags, The street was very dirty and busy, there are actually two street signs , 32nd street and Korean Way, If you like Korean food and culture you will fit right in. Do not stay here!! !\n\nReview 43:\nI love it here! The price is great and location excellent. I asked for a room with a city view this time tho becasue my rom last year I faced a wall and made me a bit claustrophobic , so hopefully I get the city view! The breakfast is excellent! I cant believe its free! I always get a double bedroom so that its bigger, we were very comfy in the double queen and the beds are very comfy! Staff was nice too. I will always stay here, and Im pretty picky =) The only small recommendation: updated rooms, its been a year but they could use updated bedding and carpet\n\nReview 44:\nGreat location, just one block from Empire State Building. In any other location than in the middle of Manhattan this hotel would be heavily overprised. Poor breakfast, hotel room is extremely small, you need to wait ages for warm water in the shower\n\nReview 45:\nLocation is great! It is pretty much right in the middle from Chinatown to Central Park. It's about 20 blocks or so to Central park, and but you better take the subway to Chinatown, but it's a short ride. The room is very very small. But what do you expect.. You at least have a room with a very comfortable bed, your own bathroom, and an in-room safe that works. The room smelled a bit like mold.. but it will do.. What I did NOT like about this hotel is the service.. At check in and check out, the customer rep actually offended me with their smirks.. They charged me extra things for no reason.. Just make sure you print out your confirmation letter with you, so they can't charge you extra stuff.. It was not at all a good start or ending to what could have been a better weekend. I will stay here again next time, just because it's cheap and its great centralized location.. but that's about it.. (Don't even eat their continental breakfast.. it sucks..)\n\nReview 46:\nCheck in and out very accomodating. The continental breakfast is good, hotel is clean and housekeeping is excellent. Great location for getting around in New York City. Very centrally located. I would stay there again. The rates are very good and the only negative is, room rates are quoted per person and my preference is, rates be quoted for the room only and not per person. All in all, I would recommend the La Quinta Manhattan. Nancy W, Houston, Texas\n\nReview 47:\nThis hotel is in a good location near Penn Station. Room was clean,affordable and quiet..Would stay here again.\n\nReview 48:\nAt the beginning, we booked a room for 2 with a queen size bed. Than, as a friend decided to stay with us, we changed the reservation for have a room for 3. And when we arrived, we were given a iny double bedroom, with oinly a queen size bed. No possible negociation with the reception, who didn't want to listen to us. Finally, one of us had to sleep on the floor, as they could not even provide us an additional mattress. They did not provide us some more sheets or towels. But of course, we had to pay the charge for 3!\n\nReview 49:\nMy 10 year old daughter and I spent 3 nights at the La Quinta Manhattan and were pleasantly surprised with the experience. The location is terriffic! Close to the subway, shopping & the Empire State Building. The rooms were clean and the bed was very comfortable. Try to avoid getting a room next to the ice machine as they are very noisy. The business center is a great convenience and with internet free internet access no need to travel with a computer. The hotel staff was very accomodating and even offered to store our luggage after check out so we could enjoy the day before our evening flight out. I would definately recommend this hotel to anyone, especially those looking for a affordable accomodations. A suggestion to the hotel, install lighting over the bedroom mirror so that customers can put on make up in the bedroom while the steam clears in the bathroom. Thanks for a great stay!\n\nReview 50:\nThis hotel was by far the worst hotel I've ever stayed in. The rooms ridiculously overpriced, so I was expecting a nice hotel when I arrived. The lobby is nice but that might be the only winning feature. The rooms were small, smelled awful, and to top it off we had NO HOT WATER. I had friends in lots of different rooms so I know it was not just my room. When I called to have them come fix it, they blew me off....TWICE! They were doing testing on the fire alarms, which I know is unfortunate that I was there during that time, but they started testing very early. I would not recommend staying here.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28576, "query_start_index": 28578, "query_end_index": 28578, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 1082, 2078, 2335, 3193, 3651, 3986, 4129, 4826, 5358, 5685, 6064, 6677, 7430, 8152, 8528, 9324, 9581, 10472, 10980, 11659, 12351, 12899, 13433, 13724, 13943, 14975, 15445, 15741, 16093, 16573, 17220, 18109, 18382, 18768, 19481, 20334, 20723, 21454, 21920, 22495, 23130, 24111, 24688, 24951, 25924, 26393, 26517, 27052, 27963]}
{"id": "1229624", "pid": "1229624", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel (like many in Singapore) has small rooms but was very clean and secure. In addition, it was very easy to walk in all directions. We had only 24 hours in Singapore and really enjoyed this hotel.\n\nReview 2:\nWhat a surprise!! This hotel was much better that expected as it's a lower cost Accor Hotel. Check in was fast, and an extra 5% reduction when cheking in. The room was bright and clean, no carpet but lovely wooden floor just what you need in a place like Singapore. Not the biggest room, no gym or pool .... but do you really them? But ... free WIFI for the internet in the room, reception and iPADS at the bar. I included the extensive buffet breakfast and that was a good move. Obviuosly very well managed, and the staff were excellent and most helpful. I've always stayed in Orchard Road, but this location was great, being so close to many hawker food outlets, and right in the middle of wonderful Singapore local character venues such temples and chuches ... and a 24 hour hawker stand just accross the road if you find the hotel's Taste Restaurant closed late at night. Access to transport was good. A very enjoyable stay! !\n\nReview 3:\nthe hotel staff is very unhelpful and not understanding. after profusely apologizing for arriving late on the day of arrival, e.g. book on the 25 and arrive at 26th morning, i was forced to pay for the night of 25th on which i did not manage to stay. i have also explain that my flight was delayed and cancellation was not possible since i took a 12 hour flight. it would have been better if they charge me simply on the 26th onwards and simply cancel the 25th charges. because of this, i am terribly discouraged to stay at the hotel after knowing that their charges are incredibly irrational (changing from one day to another) in the end , i decided to visit another cheaper and better hotel just down the road.good for me.\n\nReview 4:\nthe hotel is situated close to the shopping area and a walking distance from the closest MRT. the staff can try to be more friendlier but it was not a big deal to us. we tried to have dinner her for one night and it was not a disappoint. the tasting they have of singaporean food was a delight. definitely would stay here again.\n\nReview 5:\nAfter staying in great hotels and cruise, I came to Accor Ibis for the last phase of my honeymoon. While, I did not expect all the frills, for the money I paid I found the hotel rather poor. First, it was my fault to notice that there was no porter service. The rooms and bathrooms are very small and breakfast is not complimentary. If the hotel had been priced cheaper, it was acceptable, however I have stayed in hotels with slightly cheaper rates with much better service. The only saving grace is the location near Little India, which helps if you are an India who wants to enjoy the food or see Mustafa.\n\nReview 6:\nHubby and I stayed there for the Chinese New Year from 22 to 24 Jan 2012. We asked for and were given a double-bed on a high floor. The room and toilet were tidy. The thing I liked about the room was that we were able to control the aircon (unlike some hotels). While many shops were closed in the area, the open air market at Bugis Village remained open throughout the Chinese New Year. We ate our meals at the nearby fastfood joints like Burger King (there's one directly opposite the hotel at Burlington Square), Long John Silver's, MacDonald's and KFC which can be found at Bugis Village. We also liked the location very much as it was near the Bugis MRT Station. The check-in and check-out were smooth and fast. The staff were courteous, especially the chamber maid who serviced our floor (15th floor). We will definitely stay there again.\n\nReview 7:\nAll of the reviews are correct. The location is great. We walked like others to Orchard Rd, Raffles and to the Singapore Flyer. We took advantage of the Fun Vee Bus to see Singapore and it conly cost us $19 SGD in a taxi from the airport. The bed was HUGE and very comfortable would easily be larger than kingsize. Bring your own shampoo etc as it is a combo with shower gel. Another plus for us was the universal plug so we could charge all electronics. Staff were great. The con is written as before the walls are thin when people were leaving early we could hear it all. All in all a good stay in a great location\n\nReview 8:\nNo bell boy, no room service, no greeter at the restaurant, minimum value of the breakfast, no amenities in the room (no toothbrush !!!)\n\nReview 9:\nThe hotel is basic and the rooms are small, but for the price, I feel you generally get a good deal. The hotel prices in Singapore can be on the high side, whereas the Ibis is a budget hotel, which includes breakfast and free wifi. The rooms are clean and functional and if your staying for a few nights only, should be ok. The location in central and near to most tourist areas in Singapore, or a MRT station, so it's generally easy to get around. There is a good 7-11 shop next door. The hotel facilities are basic, I enjoyed eating in the Taste restaurant and thought the concept was great. It is not a luxury hotel, but service was good, everything worked well and I believe I got what I paid for.\n\nReview 10:\nMy partner and I were in Singapore for a few days and decided to stay at the Ibis as the place we stayed at on arrival - Nostalgia - was very noisy. And it had reasonable reviews on Trip Advisor. The price of the hotel when compared to many in Singapore was very reasonable. However, despite the fact that checking in was quick, hotel front and rooms very clean, it is not the place for those who are after individuality. The ibis is the equivalent of McDonalds or Burger King - you know what you are getting and the formula never changes. It is a stop over or quick business type hotel - rooms are functional, not too small, spotlessly clean and sealed in double glazing so a good night sleep is guaranteed. Frills it has none and I could not wait to leave! It is the type of hotel that is useful if you are staying for a very short stay or will be asleep for the duration of your stay in Singapore!\n\nReview 11:\nStaff = Good service mind. Small room but clean and modern design . Hotel is in good location.\n\nReview 12:\nNo hot water in the middle of shower. My hair is full of shampoo when the hot water stopped suddenly. What a bad experience. Noisy - you can hear what's happening over the corridor inside the room, especially in the early morning. Request for queen bed was declined. Even though we specified during booking. The shower cap pack provided in the room was empty. Need to request for another one. Slippers was not available even upon request. Not near mrt. 10 mins walk is required.\n\nReview 13:\nWe stayed 4 days on the 8th floor. Price for room was reasonable and location is convenient with lots of buses in front of hotel, MRT and Bugis market are nearby. Its a no frill hotel with small but very efficiently designed open plan rooms with no closed cupboards for clothes, instead they only have open shelving. There are no clocks in lobby. I like to see a clock so I can change time on my watch and phone to local time. Service overall is excellent and even better if you ask for something, for example scales to weigh luggage are available if you ask for them. Instead of breakfast in hotel there are lots of cheaper places to eat close by. Lots of better hotels nearby that are more expensive but also offer swimming pool, breakfast, gym etc.. We had dinner one night in hotel, a little expensive but the quality was good.\n\nReview 14:\neverything is good about the hotel but the beds are too hard they need to be made with an overlay or and under mattress that has some bounce The breakfast and dinner was value for money The hotel could do with a tour desk the staff were very helpful but a full time tour person/s would be an advantage....\n\nReview 15:\nI would like to thank the Team at IBIS for providing us with such lovely service whilst we were staying at your hotel. Not only were the facilties at the hotel very clean and new but all staff were very friendly and assisted us with anything we requested. This is also a great value hotel with beautiful furnshings, lookinf forward to returing to IBIS. Thank you\n\nReview 16:\nThis IBIS is brand new, so the rooms are comfortable. However, the staff seemed indifferent and was not particularly helpful. Although they assured us this was like every other IBIS and there would be the 5AM 'early riser' breakfast, it did not happen, so we went off to the airport without coffee for our early long haul flight. I know it is a small point, but it is one of the reasons I stayed there. Also on the downside, the property is between two subway stops, and that means at least 15 minute walk to the MRT transport. This was a problem in the heat and the downpours. The Bencoolen area is dicey and there is really no nice decent places to eat around the hotel. There are places, but they seemed dirty and low end. Last of all, a hotel at this price in Singapore attracts all kinds, so there was almost constant door slamming and yelling in the halls all night. I would not stay here again, nor would I recommend it. Look harder and spend a few more dollars and get something better, if you can.\n\nReview 17:\nThe Ibis Hotel is situated in a good location. The rooms are clean and comfortable. The personal is very helpful finding what you want. It is easy walking distant to many points of interest. The Bugis Junction is near by. The Hop on-Hop off bus is a great way to see all of Singapore.\n\nReview 18:\ngood budget business hotel in singapore with convenient location\n\nReview 19:\nThe kettle used in the room is not safe at all, has no built in automatically turned off function. I tried to boil water for coffee in the room, the water continues to boil and boil not stopping even it has reached the boiling point. I was observing and took out the plug from the socket .\n\nReview 20:\nMy friend and I stayed at the Ibis a few weeks ago. We weren't expecting anything to fancy as this is a budget hotel, however we were expecting the service to be a lot better than it was. The staff were very rude and indifferent. They lacked knowledge of attractions in Singapore and were very slack and lazy. This was not the type of service we have grow to expect from Singapore hotels. The hotel and rooms were very clean and modern. However, the beds were as hard as a rock!!! It would be more comfortable sleeping on the floor. The housekeeping was very prompt and friendly. The location was far from the MRT and the staff were very unhelpful when assisting with directions. They did have free access to the internet in the lobby, however it was very slow and the screens were situated so beyond eye level we ended up with a sore neck! I would not recommend this rubbish hotel to anyone. Spend a little more money and stay on Orchard Road!\n\nReview 21:\nWe had originally booked for 5 nights but checked out after the first. Firstly the rooms are even smaller than pictures suggest, its like being crammed into some kind of cupboard space. The facilities are pretty basic, even though the room was clean, you could not spend much time in it without feeling a little claustrophobic. I know that this is what you come to expect with this kind of hotel, but i have stayed in nicer and cheaper hotels. Also, there seemed to be a constant endless flow of human traffic in, out, up and down throughout the hotel for the entire night. At 3am there were people just hanging about the corridors talking loudly and groups of people sitting about reception all day and night. Maybe we just got bad luck with the type of guests that were staying near our room, but we had a sleepless and torture filled night. So no thanks, but i'll not be staying here again.\n\nReview 22:\nWe were lucky being able to book a room during their pay-what-you-want-campaign so value was incredible since we only paid a couple of SGD a night, but this is probably still ok value even at normal prices. Room was clean and perfectly adequate, a bit small perhaps. Can't complain much about location, not perfect but walking distances to just about what you want too see. View nothing special but can't really be expected from a building in the middle of the city. Staff were nice, smiling and efficient. Free internet in the lobby. Restaurant looked fine but we didn't try it. All in all, a typical chain hotel experience - good, but predictable.\n\nReview 23:\nA box room, staff that dont seem to really want to help! On arrival at check in, I enquired about extending our stay at the Ibis by a further night. I was informed by the duty manager that there was no availability. On agoda, there was rooms available. Actually, the manager did us a favour as the rooms are basic box rooms which are extremely overpriced. Im glad i spent my money elsewhere with better rooms and service in singapore for a further 2 nights! Would not recommend this hotel to anyone! I dont have any positive things to say about it! You can pay the same price for a better located hotel -Park Royal on Beach Road.\n\nReview 24:\nOverall very very good hotel with best breakfast and excellent whole day stylish and tasty menu. Only thing missing is , there must be bell boy service so, guests tavelling with family with more luggage can be comfortable. Rooms are smaller but well planned and designed. Add some more veg. menu for veg lovers. Go and stay, you will be refreshed. Very friendly and smart and most importantly well trained young staff. Location is also one the best feature.\n\nReview 25:\nStayed here on a stopover from NZ to UK. Well worth it, I arrived to early for check in (flight arrived at 6am) and they quickly sorted out a room for me so I was able to freshen up before heading out to see the City. Fantastic location, walking distance to harbour and shopping. Taxi's are easy to come by if you prefer. Room was clean, shower was delightful. Individual control on room temp a well received break from the heat outside. Food from restaurant a little dearer than I would have liked but tasty and there is a huge choice of eating places 2 mins walk away. Highly recommend as a break on a long haul flight and would definitely stay again.\n\nReview 26:\nIt was nice to stay in the hotel. The services were good. The staff behind the front desk could guide me to where I needed to go and how to get there. The room service was good as well (clean, tidy and neat). Moreover, the hotel location is perfect. It is close to a bus stop, pharmacy, mini-market, traditional market, food centre and MRT station.\n\nReview 27:\nOn the last day of my trip, I was serious injured (laceration of forehead) in the lobby of the hotel. I was bleeding and felt dizzy. The staff of hotel said the ambulance charge tourists much of money and they didn't call it for me. Then, he asked me to take a taxi to a private hospital nearby (my friend pay the fee). We were hurrying because we had to take a flight just a few hour later. Some of my friends seeked help from the staff, and the staff just laughed! Of course, no compensation. It's really a terrible experience.\n\nReview 28:\nI can only echo what a lot of other reviewers have said; The rooms are very small, which is only a problem if the hotel is your destination. The bed in my room was super-hard, which was perfect for me as that's the way I like them. The price pretty good (80GBP/night). The free Wi-Fi worked in the room but wasn't all that quick. Seemed like a good location - only a short walk to the bus station ($1.25 to Malaysia) and the city-wide underground system (MTR) at Bugis. Don't waste the extra on the pricey breakfast, turn left out of the front door and walk up Bencoolen about 1 block to a branch of 'Kopitiem', which had a breakfast of 2x soft-boiled eggs, toast and local coffee for $2 !! !\n\nReview 29:\nI think that if you go to any hotel or restaurant you can find fault however for the start of our Asian adventure I truly enjoyed our stay and would definitely come back. We stayed 3 nights and probably wished it was more. We had booked through Agoda and everything went smoothly check-in was a breeze and sure the rooms are small but they are comfortable and the views more than make up for the size. They are close to everything you could want in Singapore and there is a 7/11 alongside. The staff were wonderful and extremely helpful so thank you for a great start.\n\nReview 30:\nWe have stayed in many hotels in Singapore but we do not think this hotel is very good value. It has quite small rooms and no bar fridge. The TV programs are sparse so you have to go to the bar to watch any good sports. If you drink at the bar better leave your credit card as drinks are not cheap. Beware of the ++ system, breakfast is $X then +10% and then another 7% of the total. ie, 100 +10% = 110 +7% = 117.70. So a $100 bill becomes $117.70\n\nReview 31:\nRooms are small and comfortable. Singapore generally expensive but this one was not out of line for the quality we received. Would return again.\n\nReview 32:\nUnhelpful reception staff, tiny rooms, the list of niggles goes on. It is more suited to backpackers and singles- not for families or couples. The rooms are TINY. But the location is good for street food and Bugis Market. No where near the tube though. On the plus side - the rooms are clean with TV and dull street views. And it's cheap to stay here. It would not be the highlight of your trip though.\n\nReview 33:\nVery basic hotel, good for those who are on a budget, however when compared to other south east asian countries, the tariff was not economical. I am told that hotels in Singapore are expensive, and most of them have compact rooms. The best thing about this hotel is its location! Walk down to Sim Lin square, or to Raffles Street, or to any other place, take a bus from almost without stepping outside the hotel. Very convenient. Rooms are too small with modern budget furnishing, thoughtfully designed though to accommodate all in such a small room.\n\nReview 34:\nMy family and I are very satisfied with all conditions of ibis Hotel Bencoolen Singapore.\n\nReview 35:\nGreat location - close to the MRT, a large number of shops and restaurants. The hotel itself is clean and tidy. The room, also clean and tidy, initially had a few problems - the fridge did not work and the airconditioning also did not work - but these were resolved quickly with a few phonecalls to reception to arrange maintenance people who replaced the fridge and fixed the airconditioning.\n\nReview 36:\nThe hotel room is very good, suitable for couple like us. Smoking room is available, which is good as my husband is a smoker Information about places to visit is available either is the room and lobby Service when checking in and checking out is very fast 7-11 just next door, there is one place that open for 24 hours for food and drink right outside Very close to Bugis Junction and Bugis Street and near with Bugis MRT station We only wish there was a fridge in the room so we can have our cool drinks\n\nReview 37:\nWe have never stayed in an Ibis before so arriving at the hotel room was a shock to us. Everyething was bare basic and no hand towels were provided. Honestly, when we saw the room; we just wanted to pack up and go some where else but it was just too late to do anything drastic. Good thing we only stayed for two nights. There were bugs flying in the bathroom and it was pretty horrifying. That was reported to the front desk and nothing was really done to improve the situation. Price of the hotel was not cheap in the N. American standard but Singapore hotels apparently are expensive.\n\nReview 38:\nI know that accommodation in Singapore is very expensive these days, but this is the most I have ever paid for so little room. I was only there for a two night stopover so I could have put up with the tininess of it all, this hotel is after all in the perfect location for me. I love this area of Singapore. However the bed was just so hard that it woke me during the night and then the next day I was walking around with a painful hip. It was just too hard. I could never stay here again, so obviously I could not recommend it. And don't even think about the 'happy hour' in the bar or breakfast here. There are so many good local options within a block that are so much cheaper. Roti Prata for breakfast at the Albert Street Food Complex is a must do.\n\nReview 39:\nIts a nice business hotel in an excellent location. Well, yes the room and bathroom were quite small but were well organized and we felt quite comfortable. Location is superb with easy access to public transport and other attractions. Breakfast is quite nice and free internet is a bonus.\n\nReview 40:\nI stayed at the Hotel Ibis, Bencoolen St for four days.There are no drawers in the room to put clothes so living out of the suitcase is just that, there were add ons\u2019 that any other hotel would not charge for, breakfast cost me SG$21.20 per day, room service charge SG$16.80 per day, Wi-Fi disconnected but I was told that it hadn't until I insisted that it had, I was right. I went to my room after being out to find that there was a plastic card in my key slot in the room and the door handle jammed down in effect my room had been broken into although nothing was stolen, the technician that came to identify the users that had opened my room told me that he could not retrieve anything, I heard no more of this. I will stay at my old favourite next time, The YWCA, 6, Fort Canning Road.\n\nReview 41:\nA good sized room well laid out to maximise functionality,with a queen bed that we enjoyed sleeping in. The location is a short walk from BUGIS MRT station, and the area is fun and funky like Camden,UK. Get your food from the Albert hawkers plaza,where most meals are only S$3/4 & tasty . There is free WiFi in the room, and free computer internet access in the lobby. A 7/11 shop next door ,if your not using the resturant (at extra cost)\n\nReview 42:\nEnjoyed the stay, great service but could improve set-up of internet facility. Staff great, location close to Bugis, 7 Eleven Store, Sim Lim Centre, would stay again.\n\nReview 43:\nMy wife and I stayed here twice, on stop-overs to and from Australia. It is an excellent hotel. The staff are very friendly, especially in the restaurant which serves an amazing selection of reasonably priced local dishes. The hotel is ideally situated for walking to various attractions, and also had a bookable minibus to get to the \"hop-on/hop-off\" tour bus. The rooms were excellent and quiet, despite being near a busy road. We will definitely stay there again when we are next in Singapore.\n\nReview 44:\nI have now stayed at the Ibis, Bencoolen 5 times already. This is a wonderfully priced property - the room-rates are the best in Singapore by far in comparable hotels. The Hotel is wonderfully located with the electronics market and the Bugis street market and Bugis street mall just behind the hotel! You spend just SGD 15 to reach your oasis from the airport! The cafe is excellent with a nice spread for breakfast , lunch & dinner.. with happy hours & beer breaks!! The rooms are the standard clean Ibis rooms with complementary wi-fi with a small fridge as well! The staff is very friendly and uber-excellent at the front-desk! I must be the biggest fan of this hotel in this whole wide world:) PS. There is a full-service 24 hour 7-11 on the premises as well:))))\n\nReview 45:\nStayed in Ibis for 2 nights which is located nearby Bugis Village, Bugis Junction, Fu Lu Shou, Sim Lim, Bugis MRT (all within walking distance frm 2mins to 10 mins). There are numerous eateries frm the Albert Park food court, chinese eateries, indian muslim eateries, fast food outlets and stalls in bugis village. One can venture easily using the bus services in Singapore, where at the front of the hotel there are 2 bus stops, each having a directory of all the places that buses that ply that route. Room in hotel was adequate for 2 person however not really good sound proofing of the room door made me lose some sleep over the 2nd night as the room was located near the lift area, whereby the other guests' children were running and shouting around. Bathroom is able to fit in 1 person but all complimentary toileteries were provided by the hotel. Queen size bed is semi-hard but comfy and there is a LCD screen to provide multi language channels for vieweing.\n\nReview 46:\nThis hotel was just what we were looking for - reasonably priced, very clean and central. Rooms felt recently refurbished, and although the bed was a bit hard, it was generally comfortable. The shower gel provided was really good, but there weren't enough towels (just 2 bath towels and 2 flannels... no hand towels). Reception were helpful and it was very useful to have a taxi rank outside, but there is no porter service and breakfast (not included) was expensive, so I'd recommend heading out to any of the much cheaper food courts nearby.\n\nReview 47:\nA good budget hotel right in the center of S\u0130ngapore, very close to Orchard Road and Clarque. The rooms are small but not cramped, makes you feel comfortable indeed. Rooms are really clean and comfortable. I can say it is a good choice for 2 - 3 nights stay it is worth staying and good for the budget. I definitely recommend it and me and my husband we will definitely go there again. Staff is friendly and consider your opinions and care for your comfort.\n\nReview 48:\nBooked on Accor site as a card holder. Tiny rooms but OK if you are backpacking. Front desk service hopeless. Booked at one rate but found on checkout that it was S\u00a368 MORE per night than agreed. Not having the printout of the booking I could not prove. On asking for manager - none available! Asked for address of GM but was given Front of House manager who has no authority. Utterly hopeless. Have written to GM in Singapore and await response - not hopeful. NEVER again in Singapore. What a contrast to the new IBIS in Bangkok with cheerful willing staff adn decent rooms.\n\nReview 49:\nGood and Nicely located. The only Ibis hotel I can reccomend. Price increase constantly....\n\nReview 50:\nThis was our fourth stay at the Ibis Bencoolen. The service is excellent and facility levels seem to be at the higher end of the Ibis chain. The buffet breakfast provides an extensive range of options and the local English language newspaper was provided to read. It is located in a fascinating area with Hindu and Chinese temples and an extensive shopping district full of clothing and traditional food options. It is not far to walk to Little India or Orchard Road either.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26803, "query_start_index": 26805, "query_end_index": 26805, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "62%", "inner_docs_start_indices": [176, 392, 1334, 2070, 2410, 3030, 3886, 4514, 4662, 5375, 6288, 6395, 6886, 7730, 8048, 8423, 9442, 9739, 9816, 10118, 11075, 11981, 12643, 13285, 13755, 14421, 14782, 15324, 16029, 16610, 17070, 17227, 17642, 18205, 18307, 18713, 19230, 19830, 20596, 20897, 21700, 22152, 22331, 22840, 23621, 24600, 25156, 25626, 26214, 26318]}
{"id": "87290", "pid": "87290", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I we so looking forward to our trip to Hawaii, but when we checked into our room our excitement went out the window. The room was a \"studio\" with bed and fold out sofa. The bathroom was too small and very outdated. We had stayed at other resorts in Hawaii and were expecting the same luxury we had experienced at those resorts. Not so here. The pools were very small and unexciting, the beach very small and there was a runoff canal right next to the resort that emptied dirty water into the ocean where kids were swimming. We were hungry from the trip and went to the resort restaurant for lunch and I had to send my fish sandwich back. I was so looking forward to fresh fish in Hawaii. My husband and I went next door tho the Embasy Resort and lucky they had a beautiful room for us for the rest of our vacation. Had we not been able to get a diffrent hotel our vacation would not have been as nice. Thank you Embassy Resorts\n\nReview 2:\nWe were here for a wedding/vacation for 8 nights and had a great time. The 2 bedroom condo on 9th floor was a very comfortable ocean view unit with plenty of space for the 6 adults ranging from 19-49 years of age. The restaurant/bar was fine, the grounds lovely and staff fantastic! Everything was easily accessible with our car or via public transport, which was like $2/day??? We could also walk to several other properties to check out their bars and such. The boardwalk was also great for walking/jogging each day. We could not have been more pleased with our stay and would certainly stay again. It is a great value for the price.\n\nReview 3:\nOf the twelve times I've stayed on Maui I have stayed at Aston Kaanapali Shores the most. The rooms are always clean, comfortable and up to date. Most of the rooms that they consider \"Garden View\" actually have a distant ocean view! The grounds are immaculate and the staff is always friendly and accomadating. I do not travel with children, but I can see this would be a good choice for families. I have always chosen the Condominium rooms here and have never been disapointed. By the way, my first stay here was 1986 and they have kept the hotel fresh.\n\nReview 4:\nThis was the third leg of our three island adventure - Oahu - Big Island - Maui We arrived on a Tuesday and the hotel staff were very welcoming, rooms are nice, beach was great, only down side was food at the resort was only okay. Overall great value\n\nReview 5:\nMy family recently spend 10 days at Kaanapali Shores. We had 2 rooms on 8th floor. The hotel was very nice, but we had a bad experience with the maids. Had to leave room while maids cleaned up and left ring beside laptop on bar. When we returned, ( as maids were leaving) the ring was gone ! We questioned them,offered a reward, and reported it to security. Little did they care. Hotel was nice, but don't leave valuables in room.\n\nReview 6:\nThis is a perfect hotel for a long, economical trip. My children and I stayed here for 2 weeks. Hotel is nice, clean, good location, great beach and the service was exceptional. If I was only rating on customer service, they'd have an A+. This is not the Westin but I would stay here again. 2 bed/2 bath, family room & kitchen was plenty of room for myself & 3 teenage girls. Price made it so we could stay 2 weeks instead of 1.\n\nReview 7:\nThis review portains to the ability to change dates. My wife and I booked a vacation at the Kaanapali Shores a few months back. We booked both the hotel and flight with the resort for the reason of convenience. My wife got a new job and was not able to take time off til September. In the past I had switched flights at no cost as long as it was 24 hours notice. To make a long story short I was on the phone talking to ResortQuest, NorthWest Airlines ( the biggest crooks of them all), world wide travel, and expedia for 7 hours over the span of 2 days. The change ended up costing just under $800! including $250 to change the dates (not the type of room, just the dates) for the hotel. If you need a vacation with the ability to be flexible for unforseen events DO NOT BOOK HERE! The change cost a 1/3 of the trip!\n\nReview 8:\nWe were put into a room on the third floor - WHAT A DUMP!!! After much complaining we were finally put up to the fifth floor - what a difference. Not an amazing suite, but a very nice, comfortable, updated suite. How can they charge the same price for those units - there has to be a standard set on updating units. The pictures on their website are VERY misleading. But I will admit, once we complained enough, the service we received was good. But also - be aware - the \"kids stay and eat free\" - a shame - they only eat free if you eat during certain hours - which does not include breakfast or dinner!?!? Also, they eat free if they eat at the beach front pool, but not if you take it to the shallow kids pool about 20 feet away?!?! Great location - not a great hotel.\n\nReview 9:\nAfter reviewing numerous hotels in Maui and searching for the best value, I chose this hotel and was extremely pleased. Everything seemed very new, clean and it was in a great location close to Lahaina. Right on the beach, 2 nice pools and beautiful grounds. We arrived early and were able to check in before noon and they even gave us a late check out on the day of our departure. I wasn't able to find this before I went, but parking was $9/day. I was just traveling with my spouse, but there were lots of families there which seemed to be having a great time as well. Overall, great experience and would definitely stay again.\n\nReview 10:\nSelected this condo a part of a AAA Hawaii package.. Expected a \"used\" condo & got much more. Checkin easy, appropriate info provided, staff pleasant. Unit assigned on 7th floor as expected but better! Huge, spacious, clean 1 Bedroom unit w/ ocean view comfortable, quiet in spite of many families staying here. Enjoyed ocean view, palm trees from lanai. Only issue was locking lanai doors. I couldn't get them to lock but hubby did. Kitchen area large, clean, all usual cooking utensils ready for use. In unit washer/dryer a plus since we packed anticipating doing laundry at least once.. Had dinner here once at night of checkin-good meal, pleasant professional staff. Oceanfroont pool & hot tub gets crowded later in day. I wouldn't go in hot tub-too many kids.\n\nReview 11:\nThe front desk was very friendly and helpful. We stayed 6 days and took my wife's 80-yr old dad along too. We made several requests from housekeeping, some unusual like a shower chair for Dad and some pretty common like extra towels and blankets. Housekeeping was right there with just what we needed, and always with a smile. So I give Kaanapali Shores top marks for being helpful. Our unit, a 1-bedroom ocean view, appeared to be recently remodelled. Beautiful granite counter tops, new cabinets, new appliances, new tile. It sure impressed us and seemed really upscale. The kitchen was well appointed and just the right size. And I loved having our own washer/dryer in the room. Top marks for the condition of the room. I loved the location, with the resort sitting right on the beach, the shops on the ground floor, the exercise facility, 2 pools. Everything we could want and more. Top marks for location.\n\nReview 12:\nWe had an outstanding stay at the Aston Ka'anapali Shores. Nothing could have made this trip better! Many Mahalos to the great staff throughout this resort!\n\nReview 13:\nThis was my families first time to Maui, and nothing could have made this vacation better! The Kaanapali Shores was the ideal resort, perfectly situated, within a short driving distance of Lahaina shopping (Front Street) and excursions (Molokini), and walking distance of the \"essentials\" shopping (ie) groceries, restaurants, souvenir shops etc. The \"garden view\" suite overlooked the garden pool, and we could totally see the ocean, which made the lanai an essential part of the relaxation process. The grounds are extremely well kept. The beach was clean and well accomodating at all times of the day, and the ocean in front of the resort had better snorkeling than the excursion we took (which was excellent in itself). Oh, and the Beach Club restaurant...spectacular ocean views, quick service and top grade dining! I went to Maui a stressed out basket case, and returned after only a week totally relaxed, thanks mainly to the Kaanapali Shores. We will DEFINITELY be returning.\n\nReview 14:\nJust spent an extremely relaxing weekend at the Kaanapali Shores. Our one bedroom oceanview room was just what the doctor ordered with all the comforts of home and none of the work. We didn't have to leave the hotel because the poolside, oceanview restaurant offers an array of choices including the decadent \"Honokowai Pie\" made of Kona coffee ice cream, a chocolate cookie crust topped with gooey fudge. With the ocean steps away and two pools to choose from we never felt as though there were too many people around. I would highly recommend this hotel for a long or short stay ... with or without the kids.\n\nReview 15:\nThe condo was very spacious and we had everything we needed!! I would plan my week better down to the very last detail. Breakfast at Charleys was good in Hana. I would get a earlier start on the Hana highway. I enjoyed the plush Hana rainforest and would have taken more time for hiking there. The whale watching cruise and cocktail cruise were worth every penny. I loved Lahaina and the Luau at the Hyatt Regency was great. You just couldn't sample all the food it was so plentiful. Loved Maui and would go back again.\n\nReview 16:\nMy husband and I stayed a week in october 2003. We really like the Shores, it had everything we needed. The location was great. We love to snorkel and the shores is located between the two spots we love. Airport beach, which is 2 minutes driving from the shores or Napili beach up north. Our room was clean and the grounds were beautiful. I would love to stay here again.\n\nReview 17:\nWe stayed at this hotel in August 2009 and found the hotel to be okay. Some of the rooms are upgraded ..some are not. They seemed to be having trouble with the fridges in some of the rooms as they were freezing everything in sight. Our kitchen was literally falling apart, Keep your food bills from Costo etc and the staff will credit your account. I wish that the rooms had been more evenly upgraded, rather than the lobby being so grand. In the end we paid extra for an upgraded room, and noticed that other couples seemed to be doing the same at the front desk as well. Do not go to the time share presentation at the Kaanapali Beach club... high pressure sales and not worth saving a few dollars on any excursions you may plan. Good luck on getting an upgraded room. Busy in BC\n\nReview 18:\nI am a travel agent by occupation, so whenever I do get a chance to take a vacation I like to pick destinations and properties that I sell to my clients. My husband and I found the Kaanapali Shores to be most impressive. We had a one bedroom ocean view condo unit. It was spacious, full kitchen facilities, daily maid service, washer/dryer and a very friendly staff. The grounds were immaculate with a wonderful concierge service and we were able to book our whale watch trip and car rental right from the travel agency located at the hotel. I would recommend that any one booking this property also book a car for your entire stay so that you can come and go and grocery shop at the local stores with ease. Also, the hotel is located on Kaanapal Beach, so we walked the entire beach down to the Royal Lahaina each day. It was great! Great for families, wonderful pool area and restaurant. Full service is the word!\n\nReview 19:\nThe rooms in the photos of the tour were not what we saw. The first room was very nice, just too much stuff and the loft was unusual. The room we stayed in was DIRTY and the carpet had to be cleaned while we were there. The furniture was old. The grounds were beautiful, most of the people were great. The crib was not there when we arrived. We were told \"They were waiting for us to arrive to make sure we wanted it.\" I would not recommend it on the cleanliness and decor of the room.\n\nReview 20:\nWe just returned from the Kaanapali Shores-not impressed! First off-when checking in-we were informed our Aloha Suite booked 9 months earlier was overbooked-and wouldn't be available for three nights-this was the main reason we booked here! This place is old and rather run down. Also this place is not on Kaanapali Beach! It is north of Kaanapali and the beach in front of the hotel is very rocky. It has a good snorkeling spot and a little bit of break for surfing out a little ways but not good for children. I must say the food at The Beach Club was pretty good. Next time we will stay on Kaanapali Beach and snorkel at Black Rock. It was awesome!\n\nReview 21:\nI won't ever stay here again. They fool you with the nice lobby, but the rooms are old and smelly. There really isn't too much to do at the hotel itself. It has one resturant which has mediocre food and service.\n\nReview 22:\nThis was a big disappointment to us. We even complained to hotwire, and they downrated the hotel from 4 stars to three and a half, and gave us a partial credit to compensate for this unfortunate experience. These condos are individually owned, and they are not taken care of. The kitchen is extremely old, the appliances are the oldest I have seen in my life, there is a smell of wet dog in the kitchen and around the furniture, and the carpets are filthy! There was a thick layer of rust on the fridge, how unsafe! The AC is very loud, and room service very slow. Although the outside landscaping is nice, the inside is extremely unkept. The pools are also tiny. We checked out nearby properties rated at the same star level and similar prices, and the difference was huge. Try Maui Kai, or the Kaanapali Beach Club (former Embassy Suites) next door; or try Hololani a little up north. All beautiful and in the same price range, we went and saw the condos inside in these places, and they were great.\n\nReview 23:\nI have to say I was just a little concerned with the somewhat negative reviews I read about this porperty. Our vaction was from Aug. 18, 2004 to Aug. 29, 2004. Once there the concerns were gone. We celebrated our 25th aniversary with another couple and shared the aloha suite on the 3rd floor. The room was huge and had everything we needed for our vacation. The view of the pool and ocean form our lani was fantastic. The grounds were beatutiful as expected. The two pools served the purpose of cooling off from the hot sun, but were nothing outstanding. I would highly recommend this property for the value and location.\n\nReview 24:\nThis trip was a celebration of my 50th birthday with my Mom and 3 best friends. We planned this for a year. I picked this property to stay off the internet because of the location and immenities. We asked for an ocean front condo. The property could not have been any nicer and exceeded our expectations. It was clean and beautiful. We were treated very well while we stayed there. Anything we needed...it was done. The people at the activities desk helped us on all our excursions and they were wonderful. This was my 1st trip to Maui, but all the others had been before and all said this was the nicest place they stayed in Maui. Mahalo to Ka'anapali Shores and ResortQuest for making my 50th birthday a fantastic memory! I would not consider staying anywhere else if I get the chance to return to Maui! Mahalo! Doris Wilkinson\n\nReview 25:\nWalking into the resort, we had high expectations. Great lobby and grounds. Parking though is $20/day, so beware. We booked a 2 bedroom with oceanview. Room was old with old furnishings and old kitchen (green appliances older than my kids) new TV in living room, but non in the bedrooms. Oceanview was if you stuck your head out of the balcony you saw ocean. Luckily for us, we did a lot of stuff during the day and only slept at the hotel. Very crowded pool. You could not swim in the ocean as there were many rocks. Had to walk down the beach to another hotel to swim. Would not stay there again. many people thought it was great, so they had the lucky room. BTW, we tried to switch rooms, but since we booked on-line, we got the special deal and they could not move us.\n\nReview 26:\nthis was a great hotel. I consider myself a bit of a hotel snob and I was a little worried about what to expect. I am very happy to say that I was pleasently suprised. Very clean, close to quick resturants and grocery store. The beach is just steps away from your back door and lots of lounge chairs to lay out by the pool or beach. Really the only 2 bad things that I have to say was that the shower head was extremely hard and was not adjustable....felt like needles.....very painful when you have a sun burn, and there is a beautifuI area of trees and plants by the pool and twice a day, hundreds of birds decide to visit. During this time (usually 6am and 8pm) the birds squack and make an extreme amount of noise...something really should be done about this. Never the less I would for sure stay here again.\n\nReview 27:\nJust returned from a few nights at Resort Quest's Kaanapali Shores in a 1 bedroom garden view unit with my son and it was very comfortable. Large spacious unit with a well equipped kitchen, large living area and separate bedroom. For a garden view category our view was nice and we could actually see the ocean through the palm trees. Nice pool area with a good happy hour and kid's eat free there under 12 for lunch only. Charging for a room safe and to park is a little tacky but all in all a grat place to have a s a base camp to explore Maui. Very comortable accomodations.\n\nReview 28:\nWhat a well appointed suite we had in this hotel! Dishwasher, full stove and fridge, washer and dryer, microwave- all the comforts of home right there. Lots of dishes, equipment, and pots. All rooms faced the ocean which could be seen from most of the garden view rooms (which were much cheaper). Lanai had chairs and table.Garden was gorgeous, and very well kept. The beach was beautiful in that spot, and lots of whales were swimming close by. Two big pools and a small hot tub filled the space between hotel garden and beach. Restaurant was good. Several stores and services right in the hotel including activities desk (expedia), book exchange / library, snack shop, business centre. On the grounds were tennis courts with equipment available free at front desk. Right across the street was a huge grocery store and several shops and restaurants. Close to many other shopping centres and interesting places to explore. Only downside was the free wi-fi worked only sporadically in the room. Staff were helpful and courteous. It was a very family-friendly hotel.\n\nReview 29:\nHello, We booked at Kaanapali Shores based on the reviews we read. Unfortunately, our room is a disappointment. It is very outdated, smells musty and has a large wet, sticky stain on the carpet (our toddler keeps walking on it). We asked the front desk for a nicer room. We had no problem with paying more but the room we were shown was the same except for the stain. I don't think the room is cleaned thoroughly (for example, the grate above the tub has a large amount of dust on it). I don't know if the people who were happy had renovated rooms. Our family was planning on staying for two weeks but we are trying to find somewhere else to stay.\n\nReview 30:\nResort was nice and front desk personnel were friendly. Booked on Expedia for a 4 star resort and the room I was given had mold, a broken bed, and broken down furniture. Expedia gave me a $200 gift certificate, which is useless considerring how much I paid for the place. The tour and rental equipment staff were very rude and disrespectful. I recommend getting your tours somewhere else, they do not deserve your money. The restraunt was good and kid friendly. Swimming not so good in front of the hotel, but if you go a couple hundred yards to the south it is OK.\n\nReview 31:\nVery dated rooms. We had a 2 bedroom condo with a loft in the older section of the complex (which is near the ocean) and we felt like we were in a cave. Very dreary, stained carpets, rusty appliance's and no where to plug in hair dryers ect. We moved 2 doors down to the Mahanna and were thrilled. The staff was great!!!!! They upgraded us to the gold rooms (711 and 911) and for only $20 more a night with the entertainment card. Our rooms were very upscale! Beautiful furniture, granite, marble and river rock everywhere. We had panaramic views everywhere, even the spare bedrooms which had beautiful bathrooms also.\n\nReview 32:\nWe spent a week here in a one bedroom condo which we rented through VRBO. Ours was on the 6th floor very near the ocean so we had a perfect view of the beach and the lower pool from our roomy lanai. Our condo was immaculate and perfect for two. We did minimal cooking (mostly breakfast) but really enjoyed having the space that a hotel room just does not have. The grounds here are gorgeous and kept perfectly. There are 2 pools and the beach is fine for sunbathing, though swimming and snorkeling are better at other areas if you are really \"into\" that. We ate only once at the restaurant because there are so many fabulous restaurants to sample on Maui. What I liked best about this establishment was its size. You did not have to walk miles to get to the beach or anyplace else; everything was so convenient. That would be a real plus if you have small children. If you are looking for nightlife, RQKS is not the place for you. Instead, it was quiet enough to hear the waves at night and that's what we came to Maui for!\n\nReview 33:\nIt is important to know that this facility has a very high concentration of guests at any one time. This makes it typically very crowded and noisy. As some reviewers mentioned, the pools are small, hot tubs limited, and all are usually crowded. The facility is largely dated - although our kitchen had new appliances, the covering in the tub and on the tile walls in the bathroom was peeling off. Additionally, the walls are poorly insulated. Moreover, we found it difficult to sleep with the light from the parking lot coming in the bedroom window, the people coming and going at all hours, and the noise. Overall, if you have ever lived in a very large, multi-floor apartment complex wtih many children, you will know what to expect. If you have never lived under those conditions, don't look for this to be an intimate, quiet place with a nice beach.\n\nReview 34:\nWe stayed for two weeks in the 2 bedroom condo with ocean view. The towels, sheets and bed covers were really nice. The condo was very large with plenty of room for us - family of 4. The new furniture was nice and comfortable. However, the kitchen appliances were old and in need of replacement. The grounds were very nice and well-kept. We liked that they had two pools - one for kids and the other for adults/older kids. I do agree with an earlier post about the drinks - but it depended on the bartender - we had a GREAT pina coloda. The beach is pretty small and the tide comes in pretty quick - our 3 year old twins were able to play in the sand though. It's nice that they let you bring chairs to the beach. Housekeeping was execellent - very friendly and efficient. Our place was always clean when we returned. Overall, a fun time and good value.\n\nReview 35:\nThis hotel was the BEST one we stayed in while visiting the state of Hawaii!!!! We were in Oahu, Maui and the Big Island. I LOVED this hotel!!! Our room was great it had a washer and dryer a kitchenette (all appliences were Black!!! Like mine at home!!) It was clean, clean, clean!! The employees were friendly and helpful!!! We will stay here again!!! We loved our stay there!! !\n\nReview 36:\nThis resort is nice and offers a lot. It is on the beach, which is fairly swimable, it has 2 pools, 2 spas, a resturant, bar, food store (similar to 7-11), a gift shop, salon, massage, gym (which costs more), and is right across the street from a grocery store and other quick eats. The rooms are nice and fairly updated, however i upgraded to a ocean view room, which wasnt what i expected. I paid more to have half my view obstructed by a this resorts noisy parking lot and the entire neighboring condo complex. I was easily 300-400 feet from the ocean, and i couldnt see the beach at all. Not woth the extra money for ocean view unless you get a closer unit. Overpriced parking and they nickle and dime you for everything here. Resturant was good and good prices. Overall, good experience, but disapointed with the money spent to go to a ocean view room.\n\nReview 37:\nWe went here on our honeymoon and loved it. The service was wonderful and the people were so very helpful and friendly. We booked all our excursions through the hotel and each one exceeded our expectations. The rooms were clean with beautiful views. The grounds are impeccable. The on-site restaurant had very good food. We would go back and stay here in a minute! Especially looking out at all this snow!\n\nReview 38:\nWe were less than impressed with our stay here. Our \"ocean view\" room, had a view of the roofs of the hotel next door- and the garbage recepticle out back- oh and a bit of the ocean. Added fees included the $10.00 resort \"fee\", plus $9.00 per day parking fee, this is above and beyond all the other rates and fees. Had to call the desk every day for the first three days to request enough towels for each member of the family, even though you had to list each family member by name, upon check-in.You are rationed to one coffee filter per day, unless you request more. In addition, we had to request additional dishwasher soap. Seems like they could just give you enough to cover your stay, so that a daily chat with housekeeping isn't neccessary. There can't be that much street value in coffee filters and dish soap.The Pull out sleeper sofa was not user friendly, kids ended up sleeping on the couch. One person at the desk made for long check in and check out lines. For the price, we would choose another property. So disappointed, because the reviews made it sound wonderful.\n\nReview 39:\nSpent over a week here and thoroughly enjoyed it. If you plan to do any activities, it is best to hire a car as most activities require you to drive yourself to the Kahului town centre (about 45 mins drive). Parking at the resort costs $9 per day. There is a fairly large supermarket across the road (Times supermarket) to stock up on food if you plan to do some cooking or save on breakfast and lunch costs). The pizza restaurant in the shopping strip is also quite good for an easy dinner meal if you don't want to dine at a restaurant. Had free internet access which was great. There is also a computer room for you to use (but you need to pay for this service). You can however bring your own laptop and use their printer in the computer room for free as it operates on wi-fi. Gym usage is not free. You can take the local bus ($1 per person) to go to Whalers Village or go further on a different bus from Whalers Village to Lahaina (Front Street) which has quaint shops and mainly geared for tourists.\n\nReview 40:\nI was pleasently surprised on how wonderful this resort was. The beautiful new lobby and the gals at the from desk always having a smile. True aloha spirit. My room on the 3rd floor was just perfect. The bed was so comfortable and my spacious living room and kitchen was huge. The balcony had a super great view even though it was a graden view room I still had a great view of the pool and beach. The grounds were just lovely and peaceful. Great beach access and good location for walking the boardwalk. All the rooms are personally owned and then put into inventory and they are all kep up very nicely. So the property is managed well. Cant wait to recommend\n\nReview 41:\nWe traveled to Hawaii to get away from the freezing cold of a Northern Wisconsin winter. Our stay at the Resort Quest Kaanapali Shores resort was wonderful. The staff was friendly and helpful. We were able to plan our extracurricular activities from within the resort through the Expedia concierge. The resort was beautiful. The grounds were well kept, and secure. There was a grocery store convienently near by. The beach was perfect. We were able to snorkel right in front of the resort, and find many tropical fish and sea turtles. All in all, a great destination for everyone.\n\nReview 42:\ni tried to post this once but it would not load. this will be succint. up the road is honolua bay. excellent snorkeling. drive around west maui mountains gorgeous. must see while you are there. take a good driver. 1 lane a lot of the way. beach at paia DT Fleming beach beautfiul and Makena Beach also beautiful. carpet is very worn and old. condo is older. couch uncomfortable so is sleeper part of sofa. bedroom has only 2 lamps, no overhead lighting that can not be more then 60 watts each. one person at front desk helpful and very friendly. the rest seem to think you are a bother. restaruant staff friendly. bellhops friendly. will probably look for another location nearby to stay at next time.\n\nReview 43:\nWe had reserved an ocean front room and when we arrived we were upgraded to an ocean front suite, not sure why but who cares, the view was spectacular. The entire staff was friendly and all services were also great.The resturant was also good. You can also walk to Dukes down the beach and across the street are a few restaurants that are also ok,for pizza,Mexican and other lower fare meals. Will be back next year\n\nReview 44:\nI was looking for an oceanfront high 3 star or 4 star hotel/condo with a refrigerator and a coffee pot, not much to ask. The Kaanapali Shores seemed to fit the bill and was just next to the real resort area of Kaanapali. The condo was right out of the 80s, only those 80's laminate cabinets were chipped and the laminate was pulling off in places. The corners of the walls were beat up after years of use... but not from vacuuming! We were there twice when the room was serviced, a 5 or 10 minute visit at most - no vacuuming the bedroom or living area, no wet mopping the tile floor, and often no washcloths were left. I needed to washcloths to wash my feet after walking around inside! The black enamel paint was worn off of the previously white soap dish, which was in the middle of a dark brown tile over a white tub. There was carpeting in the hallway of the shop area that was so worn you couldn't make out the original pattern. The poolside chairs were mold stained. Need I go on.\n\nReview 45:\nMy Husband and my self took my parents to Maui for a 8 day stay. This is a wonderful resort and came with everything that you would need. We took advantage of the full kitchen which made things much easier. The pools were awesome both my parents had there favorite. My husband enjoyed the hot tub also. The beach is easy to get to but you might want to buy water shoes because it is a little rocky to get out into. It was also to get a nice run done out to the road in front of the resort, there were also many runners out there. The stores across the way were also convient. It was easy to get the Lahaina which was also perfect.\n\nReview 46:\nOur recent visit to Maui included staying at Aston Ka'anapali Shores. This was our third time at this resort, and I would highly recommend it . The service levels of the people working there are very friendly, warm, hospitable and extremely helpful. We were given a suite on the fourth floor overlooking the garden and a beautiful view of the ocean and beach. If I had any complaints it would be that we were not able to stay longer than the 18 days we were there. My husband and I love Maui, and the hearts of the people who live there. Mahalo. Judith and Phil McDonald. Maple Ridge, B.C.\n\nReview 47:\nWe stayed in a Studio with a partial ocean view. The unit had a nice garden view in addition to a glimpse of the ocean. Parking was convenient and the beach was nice, a little rocky, but you could avoid those spots. My adult daughter & I had massages by the sea and the onsite Expedia people were also convenient. Maui is expensive, so this place was a good value ($151 plus $9/nite parking). The only problem was the unpredictable maid service.\n\nReview 48:\nReataurant had $16.00 cheeeseburgers w/tax and tip, charged excessivly for parking, TV's are very old and outdated, not even flat screens, kitched utinsils absurd, frying pan 8\" size, mixing bowls very small, A/C didn't work right, no bathroom fans, charged for thr crappy fitness center, couldn't use the phone,numbers worn off, terrible service when something was not working, took many calls. They charge for a safe...Lighting uses very small energy effieient light bulbs, unit dark,dismal... So a low rating from me.\n\nReview 49:\nVery attractive lobby and grounds. Right on the beach. Had a restaurant with outdoor bar, salon, stores, florist and great concierge. Must attend the talk on the first morning, given with complimentary continental breakfast, with home baked goods, which tells you what you want to see on the island. We had a 1 bedroom, with a lanai with an ocean view, that was very spacious for my husband and me. Walk to supermarket and eateries. Very close to golf courses, Whaler's Village, Front Street shopping, and beautiful Kapalua. Will recommend and would go back next time.\n\nReview 50:\nThis was our third time staying here. All three times we had different rooms with different views. All rooms were garden view rooms and all rooms had a view of the ocean along with the nice garden. This is a family oriented condo/resort. It is very quiet and relaxing. We love it because of this. The rooms are not the greatest, but they definitely are nice and this last trip we had the nicest 1 bedroom condo so far. The lanai is nice to have too. We will stay here again and again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34172, "query_start_index": 34174, "query_end_index": 34174, "truncation_seperator": "... 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{"id": "2515125", "pid": "2515125", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat location. Staff was accomodating. Free upgrade upon check-in (per the front dest staff). Asked us if it was ok to be in a wheelchair accessible room - we said yes, not being in one before. Did not care for bathroom - water pressure was low in 36th floor room. Asked to change the next morning - switched to 34th floor room without any hassles. Stayed for 3 nights - enjoyed our stay. The concierge staff was extremely helpful - provided maps of city, restaurant suggestions, and Mt. Rainier tips. They definitely improved our trip. Only downside is a small indoor pool on 5th floor - did not use it or the hot tub. Exercise rooms (2) looked adequate w/ new appearing equipment. Lobby was stylish. Parking is pricey in Seattle and was also pricey at the hotel - $36/day for valet.\n\nReview 2:\nI stayed here for 4 nights on a business trip and really enjoyed my stay. The hotel is very arty and dark in its decor. The rooms are a great size and very comfortable. Unfortunately the Wi-Fi didnt work for 3 of the 4 nights which was a real pain and when it did work it was pretty pricey. The restaurant was nice, although I only had breakfast there and the service was excellent. Its a great location to checkout Seattle.\n\nReview 3:\nThey refused to give me queen size bed/king size bed because we booked through priceline. We checked in late around 10:30pm, even though the first desk staff said they have one room left with queen size beds, and she was wiling to check for me. The other check in clerk overheard our conversation, and whispered in her ear in front of me. The first clerk then quickly changed her mind and we could only stay in double beds room because my booking was done through priceline. Did not feel valued as a guest, made me felt unwanted. This is the second time I stayed at the Westin through priceline and both times I felt unvalued. If I got to pick the 4 stars hotel in the Seattle area, I would not have stayed at the Westin at all. Terrible front desk staff, if they do not value priceline guests, maybe they should not have allocated rooms to priceline at all. Like the other reviews, be expected to be treated with an atitude if you book through hotwire/ priceline.\n\nReview 4:\nThis has to one of the best places I've stayed recently. Easy check in and out. Had a room with a great view on the next to the top floor. A very comfortable bed, nice quiet climate control, quality bathroom amenities, and a convenient electrical outlet right next to the bed. (I use a CPAP machine, and some places you have to practically stand on your head to get to an outlet.) Comfortable work table and good lighting in the whole room. All this at at a great Priceline rate. Priceline is sometimes kind of a crapshoot, (2 days later the Hyatt in Irvine, CA gave me - I'm not kidding- a room with NO BED) but this one was great! My first stay in Seattle, and I'd recommend the Westin highly.\n\nReview 5:\nWe spent 4 nights here in an upgraded partial water view room on the 40th floor. Positives first - location is great- easy walk to everywhere, nicely decorated rooms, wonderful service especially the concierge(++), clean safe rooms and very fast elevators. Down side - poor sound proofing to hall - can hear people talking and the \"ding\" of the elevator, maybe the heavenly bed does not suit us as none of us slept particularly well because the beds were quite soft (also as there were 3 of us we needed 2 beds and they do not have 2 queens only doubles or 1 king and a cot), long & slow line to check in at front desk and competent but not friendly staff, add on extra costs for everything including internet. This was our third stay and like all of the others it was good. Nothing memorable. The gym looked good - too bad we were too tired from all of our adventures to try it out.\n\nReview 6:\nNo housekeeping service until after 5pm and then only if requested. Also not enough elevators..usually had to wait 5-7 minutes every time you wanted to go to/from your room. The Sheraton, which we moved to, was much nicer. Everyone at front desk was also very rude.\n\nReview 7:\nI stayed at the Westin the night of December 6th and had a great stay. I was in room 1732 and it had an amazing view of the harbor and the Seattle Needle. The bed was so comfortable and the shower was fantastic. My check-in was easy. Check out was easy. No problem getting a cab. It is in a great shopping area with Nordstrom's right around the corner. There's a Gap and Old Navy right there too. One really convenient thing is the Bartell's drug store right across the street, just in case you need something!! There's really no need to rent a car if you're in the city. The light rail is within about a block or so of the hotel and runs frequently to the airport. Light rail is $2.75 each way.\n\nReview 8:\nthis unique circular shaped hotel is located in the heart of downtown Seattle. close to Pike Place Market, Macy's, theatres and a wonderful selection of restaurants, we got an incredible rate of $199 per night which included a $100 shopping card per night for a near by mall, making this four star hotel a steal at a hundred bucks per night. In the middle of renovations, it is a good idea to ask for a renovated room. While not spacious, the unique rooms have gorgeous views and are wll appointed.The standard is one king size, one king size with a sofabed or two doubles.\n\nReview 9:\nBoy, I must have really missed something. I got a great rate at the Westin and thought there must be a catch after reading some of the reivews. The room and view was quite fine, staff was good and helpful to us. Did not eat at the hotel...why would I since there are great restaurants right outside the door? Only negative we had was that we had to trudge across the lobby in our robes in order to take the elevator to the pool. But all in all, we had a very nice stay here.\n\nReview 10:\nThis hotel must not be doing well, based on the way that they try to get as much money out of their \"guests\" as possible. Parking- $72 for 2 days! There are several downtown hotels that have cheaper or free parking. 'Mini Bar'- $5 for a candybar, 7.25 for a budweiser(hahaha). The management should put the refrigerators back in! They obviously had them once, but now you can check in your leftovers, tag them and staff will take them down to some cooler somewhere, yeah right. $179 for a standard room, with double beds even. Worst night of sleep I've had at a hotel in the US. Grouchy 'express service' staff. The biggest insult: $16 for 24 hours worth of internet. Uh, where's the wi-fi folks? In a happening city like Seattle I certainly expect free wi-fi (like all the hotels in Portland... and others we've stayed at in Seattle) The only reason we went there in the first place was because my daughter had a dance competition there. I added one star because they didn't have a bible in the room.\n\nReview 11:\nWe stayed here for one night following a trip to Canada. The hotel is large, spacious and the rooms were very nice, clean and comfortable. The hotel also has a nice, airy indoor pool and spa. The downtown location is ideal for walking to Pike's Place, shopping, the Aquarium, restaurants, etc. Would definitely stay here again!\n\nReview 12:\nThis hotel was just awful. First of all we booked the hotel for one night with two adults and two children. When we checked in we went up to our room and had one king size bed. So my husband went down to switch to two beds. He came back and neither one of the keys would work. So we waited another 15 minutes for a new key. The manager came up with two keys. No apology. So we get in our room and change and go out for dinner. We come back and niether key will work again. Again we wait for another manager and again no apology. The beds are really comfortable. So we get up in the morning and we did the race for the cure. We come back with just 30 minutes to change, shower and be on our way to the airport and again not one of our 4 keys work. So once again a new manager arrives 15 minutes later with two more keys and no apology. We are Hilton Diamond members and I think we will be staying with Hiltons.\n\nReview 13:\nThis Westin is like many others: round towers. My room had a view of the opposite tower, so I was disappointed that I didn't have anything to look at and I needed to keep my curtains closed for privacy. The room was furnished nicely but in an impersonal way. The bed was comfortable, all westin beds are. Shower had some water pressure issues. Also getting an elevator in the tower was a challenge. I'd stay here again, but I think it's overpriced. There are smaller hotels with nicer accomodationd nearby for less price. This hotel is very very large, so I felt lost in the crowd.\n\nReview 14:\nSpent the night on NYE and had a great view of the fireworks. I agree parking is not cheep, but this is a downtown hotel. Thank the stars its not 75 a night to park a car like NY or SF or even Vancouver.\n\nReview 15:\nI traveled to Seattle with a group of friends to take a cruise to Alaska, leaving out of Seattle. We stayed at the Westin property prior to our departure and I was very disappointed. I am a frequent business traveler and found the accommodations to be sub par to many \"business type hotel/motel accommodations\" - not what I expected. I found the hotel dingy, old, the pool was not clean (foamy water), the two work out areas very awkward in layout, etc. My prior experiences with Westin properties was quite different. All of this paled to the second night experience when we found a bed bug or tick crawling across our \"heavenly bed\" - this was the final straw and put a significan damper on the entire trip. The hotel staff was polite and formal, but I truly felt that they either were too concerned with maintaining the \"corporate posture\" or simply did not understand how disturbing that incident was to us as a hotel guest. I will not stay at Westin properties for a very long time and am still awaiting the report from the entomologist or exterminator!\n\nReview 16:\nThe hotel was very comfortable and the beds were comfortable. I think they were a bit slack with the internet wifi as you had to sit in the lobby with 100 other people to have it for free or you have to pay for it for $9.95 which i thought was stupid. The location was great though.\n\nReview 17:\nThe rooms are great. The building is a cylinder, so rooms are like a shaped like a piece of pie, with a desk centred on a huge window overlooking the city, incredible view. The lobby bar has Guinness for $4 a pint and free internet. My room was clean, with great bedding. The gym is an after thought. It's ok, gets the job done, but not an experience. Pool the same. I was at the Empress in Victoria prior to the Westin an it's pool was fantastic. Both hotels are four star. Overall good value .. it's very close to the westlake metro station, and thus free transportation within the city during the day.\n\nReview 18:\nLoved everything about this hotel. The room was amazing, with a different layout than a usual hotel room. The bed was comfy, there was Starbucks coffee in the room, great workout and swimming pool area. We got our room on priceline which made it an amazing bargain. Hotel was within walking distance to everything we did in Seattle. Best of all, it was so quiet in the room. We were not bothered by any noise from hallway or next door.\n\nReview 19:\nI was in Seattle for a long weekend for pleasure. The hotel is in a very central part of town. Practically everything is walking distance. This is very nice. Although this is mostly a business hotel, I did not feel overwhelmed from the business type of atmosphere. The staff is helpful. The rooms are comfortable, and above average for a typical room at other large hotel chains even if the bathrooms are a bit dated. Ask to be on a higher floor so you can enjoy the lovely Seattle views. I do not have any negatives to say about this hotel. You get what you pay for. Overall, a nice experience. The big plus is location. Being able to walk throughout downtown is very convenient. And after a long day of sightseeing, coming back to a comfortable room with a nice comfy bed is exactly what you will get.\n\nReview 20:\nThe minute we stepped off the elevator we noticed the chemical like odour. It was worse in our room, so much so we had to pry open the window to sleep. If you have any sensitivity to chemicals (probably pesticide) do NOT stay at this hotel. This hotel does not deserve the four star rating.\n\nReview 21:\nStayed at the Westin Seattle for a couple of days. Very clean hotel and the staff are amazing. Will definitely stay again.\n\nReview 22:\nAverage hotel, good beds. Room could have been cleaned better every day. I stayed 5 nights, tried to check out a day earlier but I was stuck since I'd booked through Hotwire and would be charged the night anyway. Parking in their garage $38 a day! Moved the car to the Westin garage (coincidence same name) for $18 a day. If you smoke you have to stand out in front and be bothered by scores of homeless begging money and cigarettes. Lobby had coffee set up but the coffee cart disappeared at 6 a.m. No place to eat during the day. Cafe and restaurant closed. Hours of operation of these were very limited. I finally moved for my last night down by the lake, Silver Cloud Inn. Better rooms, amenities and services than the Westin, and FREE parking in secure garage. I will never stay at the Westin in Seattle again and discourage any friends from doing so. Had to pay $6.00 to use their internet for 15 minutes. Free wi-fi if you have a laptop.\n\nReview 23:\nThe hotel is conveniently located in downtown and we were able to walk to many of the tourist attractions. Our room was located on above the 30th floor and had a decent view of Seattle. All rooms are located around the elevators and the voices and noise of doors closing woke me up a couple of times. It was a bit busy and hectic hotel.\n\nReview 24:\nHotel was nice, yes, maybe it needs updating, but it was fine nonetheless. It is indeed close to everything, Shopping Malls and Pike's Place Market. Hotel staff was friendly and helpful. The only complaint I have is the charge for parking- $35.00 for 2 hours is extremely excessive- especially since I was a hotel guest. I stayed one night, but the fee for parking, Internet and a bar charge were more than I paid for the room.\n\nReview 25:\nI've stayed a month at SPG hotels in the past year & never have gotten the flat-out crappy service I experienced at the Westin Seattle. I goofed my reservation & when I called to fix within a few hours, I was told they couldn't fix it -- called SPG who got them to. Next day reservation still wrong; more calls, assurances. On arrival, promise of personal service & room in North tower away from elevator turned into South tower directly in front of the elevator. They just don't seem as intent on taking care of loyal customers as every other SPG hotel we've stayed at. Despite ideal location, we won't be back.\n\nReview 26:\nMy stay was overshadowed by my experience with the valet service. The day started with the Valet Service breaking my key in the door upon arrival and check-in. While the Valet manager acknowledged thier mistake the incident was unfortunate. The very next day upon check-out, as I tried to leave the hotel my car would not go into 2nd gear. Upon returning to the hotel, I told the manager about the trouble I was now having with my car, and he said, he told the employee how to take the key out of a manual SAAB Turbo 900 but it was obvious that he did not get it right. Now I am out of $5500.00 dollars (Auto repair/Rental) and not even an apology. Maybe I should have walked their and stayed in the most expensive suite facing the space needle.\n\nReview 27:\nI changed my reservation to this when noticed on Google maps that my car rental Avis was across the street. You will have most departement stores very close by, and the station for the monorail out to the Space Needle (1962 World Exibition Event) is less than a block away. The Swedes have a word for a little hideaway where you may enjoy the best in life; smultronstaelle. The Westin Seattle is like Westin Galleria in Houston; Hasslefree! I try to hold on to my money, but this was worth every dollar spent.\n\nReview 28:\nJust returning from a quick road trip that took our family through Seattle. We spent one night at the Seattle downtown Westin. This hotel is in a great location within walking distance to many restaurants and shops. The room was clean and the beds are really comfortable. Downside is the cost to park at the hotel, but that's pretty much unavoidable in any big city and Internet is not free.\n\nReview 29:\nThis is a very nice hotel in a great location, right in downtown Seattle. Close to the monorail which you can take to the space needle, close to light transit and street cars. Walking distance to both Pike's Place market and pioneer square, many shopping and dining options close by. My wife and I had a spacious clean room with a perfect view of the space needle and the ocean. The staff is very helpfull and friendly. Used the concierge service for dinner recomendations and reservations and also for local info. Judy the concierge is great. We would stay at the Westin again on our next visit to Seattle.\n\nReview 30:\nWe stayed at the Westin Hotel Seattle for one night on Saturday 19th March 2005.We had a room on the 40th floor (nice view)BUT during the night a storm blew up and the room swayed and creaked in the wind.At 4am there was a young woman screaming and crying down her mobile phone outside our door then at 6am there was someone knocking on the door trying to wake up friend who was in the next room.Thank goodness it was only for one night.\n\nReview 31:\nI have been a frequent guest at this hotel, but no more. Its service and amenities no longer justify the rates they charge. The rooms are worn, and the dining selection is abysmal. I was particularly disturbed that the lobby is no longer a place where you can relax and enjoy the scenery. One afternoon during my recent stay I took some work down to the lobby, to esacpe the monotomy of my room. After a time, two security guards came and surrounded my chair and asked me what I was doing there. Aside from wasting $250 a night, I couldn't really tell them. I fully understand that hotels have security issues, but this was ridiculous. I have been a guest at this hotel many times over the years, and am always well-dressed and well-groomed, but a single man is evidentially suspect in their view. Their bullying tactics are more suited to a lower grade hotel, which is why I will take my business to the Olympic from now on.\n\nReview 32:\nThe Westin is a nice and convenient hotel. Rooms are large, most with good views,, the staff is friendly, and it is conveniently located in the downtown. This was rated as a 4 star hotel, but I saw no difference from the 3 star Sheraton, Crowne Plaza etc. Based upon fellow travelers, opaque site guests will be given rooms across from the elevator and on the lowest floors. There is a big charge for Internet in the room, but you can use the wireless in the lobby for free if you get the daily password from the front desk. Don\u2019t bring a car downtown as parking charges everywhere are outrageous. The airport shuttle bus stops downstairs ($10 round trip), but I think you are better off walking two blocks to the light rail located in the basement of Nordstrom\u2019s ($2.50 and 30 minutes). It is a 5 block walk to the Convention center and 4 blocks to Pikes market. Busses in the central business district (the hotel is on the edge) are free, but this is a good walking city. With a good rate, this is a nice hotel\n\nReview 33:\nIf you get invited to a gal here, consider just writing the organization a check and going out for Chinese. After paying 400.00 for dineer, they ran out. We got cold leftovers, an hour after everyone else was served.\n\nReview 34:\nIn many ways, this is a standard Westin hotel -- very comfortable bed, all the standard amenities, etc... It is, however, badly let down by two features. One is poor service. For example, if you drive up to the hotel following a GPS device's direction, you get to an entrance where there is no parking and no space to drop passengers off. When I rang the hotel to ask where I should park, they said \"oh, yeah. We get this all the time from people who use a GPS system\" before redirecting me to a different entrance. But the instructions were not on the website, and not in any of the emails that they sent to me welcoming me to the hotel. However, the bigger problem is the grasping nature of the hotel. I stay in probably a couple of hotels a week, many of them Westins, and have *NEVER* come across a charge for receving courier packages at a hotel before. To add insult to injury, when the package was delivered to the room, the bellboy refused to leave until he got a tip. This sullied an otherwise adequate hotel.\n\nReview 35:\nI stayed at the Westin Seattle in April of 2010. I opted for the upgrade of the city view and I was not disappointed. The view from my room was nothing short of spectacular. The window looked out at an unobstructed view of the Space Needle. The beds were comfortable, but my only complaint was the pillows were a little to fluffy for my taste. Still that was a minor complaint, everything else was fantastic. The staff was friendly and gave us pointers on the best places to eat and see. Looking forward to my next stay.\n\nReview 36:\nWe stayed here for seven nights. We had such a long stay, they brought us a mini fridge when we asked. They provided complementary water daily. The housekeeping otherwise was just OK. I am not sure if they vacuumed our room for the entire 7 days! But the beds were always fresh. The beds were quite comfortable. The internet connect in the room had a few blips, but the hotel was great in fixing it. The room was a good size. The hotel has a pool, but to get there from the tour we were in, you would have to pass through the lobby in your bathingsuit. We were approached by an aggressive bum outside the hotel. Minus the homeless, the location was otherwise great. You could walk to everything. The lobby was nice and comfortable.\n\nReview 37:\nBooked room on Hotwire for the second time in two years. Read some reviews that inferred that this may lower the level of service or quality of room we'd get. Not true at all. The hotel was busy with the start of cruise ship season yet the check in was quick and attentive ensuring that we got the best room available at the time. I believe her name was Jen. She even sent up a non-alcoholic bottle of wine and a card for our anniversary. Although the elevators seem a bit wild, we didn't have to wait any longer than normal. Any issue was parking as their lot was full upon our arrival. Easy solution, just do a loop around the building and pull into the \"westin parking lot\". It is actually not part of the hotel but uses the name - go figure. It was $22 to park for 24 hours with in/out. The actual Westin parking is around $40.\n\nReview 38:\nNeeds an upgrade. Staff was excellent, location fine- but just felt old for some reason. THat said, beautiful views, clean comfy beds, nice pool area...\n\nReview 39:\nThis hotel is great, the rooms are clean and comfy. However, the hotel itself seemed a bit dirty like it needs to be upgraded. Also, the parking was extremely expensive. It's not great value for what you (normally) pay - we used priceline.com.\n\nReview 40:\nI can't believe that I had to pay $15 to write this review!! What year is it 1991? I mean, I thought Seattle was the hub of technology? I am blown away by this. Room seems nice and the location is right in the heart of it, but NO FREE INTERNET!! Plus, I am connected to the wall here- where's the wifi????? Totally bogus, I expect more for my dollar and from the Westin name. Good Night.\n\nReview 41:\nI stayed at the Westin for a Girl's Weekend Away the last weekend in July. The hotel met all of my expectations and I would highly recommend the Westin for anyone who is looking for a high-end, brand-name hotel in a central Seattle location. The Westin is mere blocks away from all of Seattle's finest restaurants, shops and tourist destinations such as Pike Place Market. You will not need your car because you can walk just about anywhere. My group requested a single room for 4 ladies to share and we were extremely comfortable in a basic King Size Room. The room comes with a King Bed, Sofa-Bed and a Rollaway (when requested). The front desk and concierge were always willing to accommodate and answer questions. Overall it was an amazing weekend and staying at the Westin was a positive experience. ** Fun Tip: If you stay at the Westin Seattle be sure to visit the Dahlia Bakery which is adjacent to Dahlia Lounge. This bakery has the most unbelievable truffle cookies & coconut cream pie. You will find the bakery up the street from the Westin on 4th & Virginia.\n\nReview 42:\nAfter staying in the westin and dealing withe the chronic dry ventilation we suffered severe chest infections and have now spend 2 months suffering with viral infection caused by unclean ventilation, very poor maintenance at this hotel and unsafe for your health\n\nReview 43:\nOld property that is just worn out. Needs a major renovation, buildind has major creaking problems in the Seattle winds. Location is central. If you have to stay here get a top floor view so you can see the views. Best thing about the hotel is the concierge from Mauai. He is the best concierge I have ever seen. Can make it happen in a second! What an asset to that property.\n\nReview 44:\nStayed here on a business trip. Loved the hotel. It's well situated on the west end of the downtown core. The view from my room was truly spectacular. Excellent bed, desk and bathroom. Great lounge in the lobby and walking distance to many restaurants.\n\nReview 45:\nThe hotel looks a little worn from the outside, but the inside is very nice, what you would expect from a Westin. The hotel consists of two towers. We were on the 30th floor, north facing on the northern tower. We looked out at the Space Needle and had an amazing view (or would have if the weather had permitted us to see further). The towers are circular, so the rooms have a unique shape. All rooms have windows looking out, so the room is kind of the shape of the pie piece (without the point). However, they did a great job setting this up and it didn't seem awkward at all. Very nice hotel.\n\nReview 46:\nOkay. Let me start by saying that I traveled the world for a year and had bed bugs 3 times. I KNOW what a bed bug is, and how it bites. I got one bed bug bite (admittedly a small attack) at the Westin Seattle. They were very relaxed about it. If you have had bed bugs, it is not like a mosquito bite, it disables you for the day. They told me that they quarintined the room (which there were no outward signs of it, after we saw the neighbor room taped off in blue tape). I then got a response from them that they brought in the team and there were no bed bugs. NOT TRUE! I KNOW bed bugs! I am now about 3 months out and the wound is finally starting to disappear. I beleive that they are a problem, but I think this hotel underestimates the problem!\n\nReview 47:\nLovely room and location but on check out was charged for mini-bar stuff. I queried this and they removed the charge. However I later found they had charged me for a non-existent meal and other charges. I have queried this by email 3 times and received no satisfactory response. That was 2 months ago! They also very meanly charge for internet access. Primitive!\n\nReview 48:\nWhat a wonderful stay we had at the Westin shortly after the New Year. Our room had a gorgeous view of Puget Sound and we ere lucky to have some sunny weather with which to enjoy it. The hotel was well located for the shopping and dining amenities of downtown Seattle. Our room was lovely, the bed was piece de resistance with its Heavenly Bed, I haven't slept so well in ages. The bathroom was in need of updating as it was small and not well-lit, the only let down in the room. The lobby was beautifully appointed and the staff were very helpful. My husband went the gym while we there at the hotel and was duly impressed with the quality of the facility. We would not hesitate to stay here again.\n\nReview 49:\nThank you to everyone for making our stay in Seattle enjoyable. The view of Puget Sound, with it's constant ferry traffic, kept my husband busy with his binoculars, as I was getting a taste of the city. The Westin's staff was helpful, food was great, and I'm now a firm believer in Valet parking. It's definitely worth the extra dollars spent!! Again, thanks. Dan and Evelyn L.\n\nReview 50:\nWe were only here for one night but thought the location and the bedroom were both great. We were on a high floor and had a great view. There was a coffeemaker with Starbucks coffee and the bed was tops in comfort. The location was great, walking distance to many sites. Would definitely stay there again. Liked Seattle a lot and the hotel as well.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29323, "query_start_index": 29325, "query_end_index": 29325, "truncation_seperator": "... 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{"id": "294931", "pid": "294931", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is a terrible value. While it would be a great find for 60-70 USD I was paying 85 euros (because I read the great reviews) and was VERY disappointed. Things went from bad to worse when I told the owner I wanted to find another hotel and he insisted he was going to charge me a night in the room for canceling. Beware.\n\nReview 2:\nI had the most pleasent stay at Dersaadet Hotel Istanbul. The whole staff, and especialy the front manager was so helpfull and gave us some good and honest advises on whatever matter. I loved the fact that it was located in the \"old\" part of Istanbul, very charming, just a 5 min the blue mosque, but still quite peaceful.\n\nReview 3:\nWe booked our room 8 months in advance. When we arrived we had to leave our luggage before we could check into the room. By the time we came back and checked in at 3pm, we got a room that was so small we could not get both suitcases open at the same time. The air conditioner was not on and did not work well. The bed was hard and uncomfortable. We asked to change rooms, they wanted to charge more. This room was $230.00 a night as it was! There were very few amenities. The concierge was very nice, but not as knowledgeable about restaurants as we needed. For example, he helped us choose a fish restaurant on the Bosporus that was supposed to be about 25 min from the hotel. It took us 2.5 hrs to get there and was the most expensive place we ate at - fish costing about $60 per serving. The location is very nice and the terrace at the top of the hotel does have a lovely view. However they charged 4 euros for a small glass of wine. No complimentary cocktails.\n\nReview 4:\nMy wife and I stayed here for three days at the end of September. We stayed in a double-room with a sea view. It was interesting to look out onto a mosque tower in front of ships entering the Bosphorus. I agree with the previous reviews that this a fine hotel. The room was a good size for two people and had all the necessities. If I am to be picky I think the sheets and towels should be replaced as they have a little wear and tear. Everything else was of good standard. Having breakfast up on the terrace each morning was brilliant. The food selection and quality was good, including some homeade pastries. In the evening it is a good spot for a few drinks before going out on the town. One evening it was pouring down rain so we drank wine and played backgammon for a couple of hours. The star of the hotel is the staff. Everyone was very friendly and helpful. They went out of their way to make sure we had an enjoyable stay. Thanks.\n\nReview 5:\nI reserved two rooms with a sea view. The first room was a corner suite with sea view. The room was on the second floor and the view was mainly of buildings. Over the top of the building there was a small view of sea. I discussed with front desk that my room really did not have a sea view. They told me the same rooom on third floor had a sea view, but that room was rented. The second room reserved was a sea view double room. This room was on third floor. The room had a small window with a view of the sea. I asked the hotel if they would allow me to cancel my reservation and stay at another hotel. They were apologetic that I did not get the view expected and allowed me to cancel reservation.\n\nReview 6:\nThe Dersaadet Hotel in Istanbul, Turkey was wonderful on many levels. The location was superb as we wanted to walk to many locations in the district and were easily able to do this. The Dersaadet Hotel Staff we're all incredibly warm and friendly and very helpful to us. They helped us arrange a trip on the Bosphorous. They have staff available 24- 7. If possible stay in the top floor penthouse the views are superb as was our view in the beginning of our stay when we were in another room facing the water. The top floor where breakfast is available has a breathtaking view!\n\nReview 7:\nWe stayed here for 6 nights in a cornersuite (second floor). The room was great and spacious and very clean with little bit of seaview. It was furnished in traditional style. The beds are a little bit hard and the bathroom was very smal. The hotel is situated, 50 mtr from the Blue Mosque, in a rather quiet street. There can be some noise from a carwash opposite the hotel. During the nights it is very silent. Early in the morning the mosques calls for the prayers and you will be awakend (also in all other hotels in Istanbul). The staf is very friendly and does everything for you to make your stay very comfortable. Every question gets an answer. We had a realy good time here. The hotel has a good price/quality relation. The man in the rooftop terrace was always very attentive and friendly and become a little friend. The breakfast was good; the choice was rather limited. When you don't like the sausage you only can take the cheese. When we visit Istanbul again, we will choise for the Dersaaded again and will highly recommend this nice hotel.\n\nReview 8:\nWe booked this hotel based on reviews on Trip Advisor, but were very disappointed. We paid extra for a sea-view room, which was dark with a tiny window where you had to crouch to see the view. However, the worst thing was that for our 4-night stay in November, with temperatures near freezing, there was no heat. We were told it was broken and being fixed, and each day a different person gave us a different story. It was not fixed for our entire stay. We were given dirty blankets to help us, but we could not relax in the hotel, or sleep properly due to the cold. Our clothes never dried out from the rain. In addition, we paid in cash, in order to receive a discount, but still paid significantly over the posted rates at reception. When we queried this we were told the posted rates were out of date. Unfortunately the hotel really spoiled our impression of Istanbul and it's people.\n\nReview 9:\nWe spent 3 nights at the Dersaadet and enjoyed every moment of our stay. The location is great, right in the middle of Sultanahmet, perfect to visit all the attractions of the old city. The same atmosphere permeates the hotel lobby and the rooms. After the first night, we were upgraded to a bigger room: the first one was cosy, the second was spacious. Both rooms were clean and snug. As reported by other travellers the highlight of the hotel is the rooftop where breakfast is served. But what we liked best was the muezzin prayer early in the morning from a very close minaret, which added even more atmosphere to our stay. We will definitely stay again at the Dersaadet every time we come to Istanbul.\n\nReview 10:\nOn arrival, I was somewhat worried when we drove into the narrow somewhat dismal little street. But appearances can be deceiving and on entering the hotel I was immediately charmed by its friendly staff and cosy interior. The room was not large but very tastefully decorated and with the most breathtaking views. My bed was comfortable and the room further spottlessly clean. Breakfast was great on the rooftop, with even nicer views. I stayed for a total of 7 nights and the staff was very friendly and helpful. The location was fantastic: just a stone throw away from the historical sites and I soon felt at home in the area, enjoying simple meals at cafes round the corner. Free internet access was available in the lobby and rooftop and in some rooms. Considering the price, location and comfort, this will certainly be my hotel of choice again when staying in Istanbul, for both business and pleasure. S. Hidding The Netherlands\n\nReview 11:\nStunning experience, from pickup to dropoff at the airport. Perfect location, breathtaking views, extraordinary service and attention to detail. The staff made restaurant recommendations that never led us astray and provided helpful advice on timing for the \"tourist\" spots, as well as arranging transport around the city. I single out the day manager, Umit, who on the spur of the moment helped me arrange to photograph neighborhood Bayram sacrifices; and overhearing a toast to my wife's birthday, he sent a tray of fruit and Turkish wine to the room the next day. Everyone else was equally friendly, courteous and helpful. My daughters now want to make the Dersaadet a holiday tradition.\n\nReview 12:\nThis hotel is a well decorated and maintained hotel with a fantastic view from the breakfast terrace on the roof over the Bosphorus and the roof tops. Safe for single girl travellers although in a relatively quiet street with other hotels, little market etc. 2 minutes walk to The Blue Mosque and the main drag in SultanAhmet, the trams, Topkapi Palace, Haglia Sophia Mosque, Gulhane Park etc. The staff are really helpful and chatty, but also one doesn't get the impression that they are getting back handers for taxis which is often the case elsewhere - it is all genuine helpfulness. Excellent - will stay again, although I think their 17 rooms get booked up quickly. It comes well recommended. and value for money. Single room compact but well equipped and not an issue\n\nReview 13:\nMy parents, aunt, and I stayed here for six nights and all of us had a truly memorable experience. From the moment we arrived the staff could not do enough for us, from making Turkish coffee while the rooms were prepared, to having breakfast sent to the lobby on an early departure day, to answering all of our many questions, nothing was too much for any of them. We felt as if we were staying in a private home as opposed to a hotel. The rooms all were spotless and comfortable with views of the Sea of Marmara ( one corner suite and two doubles for single use). The hotel's location could not be better, with a few minutes walk to all the major sights in the old city, as well as local restaurants, shops, and Turkish baths/Hamams. The breakfast served on the rooftop terrace had more than enough choice for anyone's tastes. We all look forward to returning to Istanbul and the Hotel Dersaadet and have no hesitation recommending it to anyone.\n\nReview 14:\nWell located in a quiet and safe neighbourhood near the Blue Mosque (10 minute walk). Staff are what made the stay. Always very friendly and helpful, and ready to meet your needs. Rooms were comfortable and adequate, but nothing special. The lobby was comfortable. Breakfast was on the rooftop with a wonderful view; and a nice place for a drink in the evening. The tram is about a 10/15 minute walk away, and so the hotel is conviently located. Definitely would recommend this hotel, however there appeared to be similar ones (\"special\" hotels in traditional Ottoman style buildings with antique furnishings) nearby that are possibly just as good. Note: avoid the Grand Bazaar if you plan to buy something. Asking prices are 4x higher than asking prices elsewhere! Note: The Bosphorus ferry (local) is well worth the journey on a nice day.\n\nReview 15:\nWe stayed at this hotel on arriving in Turkey and just before we left. Both times staff were not only friendly they were courteous ,helpful and made you feel as though you were part of one big family. The rooms were tastefully decorated in ottoman style and you even get your own slippers! !Yellow ones (not ruby) I would definitely recommend you check this great little hotel out as its not only near to all the sights it must have one of the most friendly staff groups in turkey. Check it out for yourself.\n\nReview 16:\nwe stayed in the sultan's suite. very spacious. some of other rooms are less big and may have only partial views of the sea of marmaris. check with desk staff before booking. Umit, front office manager, was very honest and can be trusted. the complimentery pick-up service from airport went like clockwork. we used same service to return to airport, \u00c2\u00a314 only. the hotel is only 10 mins walk from the Blue mosque and other sites.as well as the main tram stop. brand new trams and incredibly inexpensive. Staff's knowledge of evening resteraunts was accurate and impartial. most comfortabe room with endless hot water for bath or shower to ease aching feet!! john sayer aged 70\n\nReview 17:\nThe staff were very friendly and helpful, and spoke excellent English. We deliberately chose a 'traditional' style of hotel, and enjoyed its features along with an excellent modern en-suite shower room, and free internet access at all times. We had a good view of the Blue Mosque at breakfast, and we were within an easy walk of many top sites. The modern tram system is nearby too, and easy to use to reach other parts of the city.\n\nReview 18:\nWe and a group of friends stayed here in the heart of Sultanamet for 3 nights. We were greeted by Gozde who instantly made us feel at home. Whilst we had a welcoming cup of apple tea, she gave us tips and advice on what to see and do in Istanbul. Our rooms were traditionally decorated. Bathrooms clean and modern. Breakfast on the roof terrace was good, with stunning views of the sea and Blue Mosque. The staff were extremely helpful and friendly - nothing seemed too much trouble. It felt like our home for 3 days. The location of the hotel could not be bettered for our trip to this historic city. We will most definitely use this hotel if we return to Istanbul.\n\nReview 19:\nI would definitely recommend Hotel Dersaadet in Istanbul.The hotel rooms were not too big but very clean and tidy .Hotel staff were very friendly and helpful.We were travelling with our 2 and half year old son and they went out of their way to help us.The hotel has a great location too..loads of shopping nearby..turkish spa...and also a supermarket down theroad.This hotel is great value for money!\n\nReview 20:\nWe stayed for 4 nights and were absolutely delighted. The location is great..a quiet everyday street yet just around the corner from major sights such as the Blue Mosque. The views from thr roof terrace, where breakfast is served ,are fantastic..as good as anywhere in the city. We particularly liked the extremely professional yet friendly approach of all the staff who would help with any query we had. The rooms themselves are very clean and tastefully furnished in keeping with the wooden building and we didn't experience any noise disturbance. The area below the hotel, down to the sea , is interesting in itself with a beautiful Mosque, small market and 'little Ag. Sofia'. Really, a model of a well run small hotel !\n\nReview 21:\nWe stayed at the hotel for four days in the corner suite which was comfortable, clean and spacious. The staff were all very helpful and friendly, the breakfasts on the roof terrace were delicious, particularly the fruit and yoghourt and home made cakes. The hotel is situated in a quit street, so is very quiet for such a central location. We really enjoyed istanbul which was busy and vibrant, and would have liked to have stayed longer. We had the corner suite as the other rooms were booked but appreciated the extra space, however it was more expensive.\n\nReview 22:\nThis hotel is located in a delapided street.I We were planing to stay one week, we stayed only one night. We had a room downstairs ( more like a basement) that was humid, damp and smells like mold. I was coughing the whole night. In fact, I got sick, with a cold for 5 days, from breathing mold all night long. In addition, you could be seen in the room from the street. In the morning, we had to go. We were charged the full amount for 2 days. The owner was a decent guy . But this place, by no means, should be called a hotel. It is more like a guesthouse. The comments reported above don't remotely relate to this hotel! The prices are outrageous considering what you get.. There are numerous hotels, centrally located, (walk to the grand bazaar, the spice bazaar mosques etc..) that cost less, a lot less than this hotel. Do your homework! Don't get taken by fallacious comments!\n\nReview 23:\nA great small hotel, walking distance to all the attractions in Sultanahmet. The staff were very friendly and helpful and provided a map, gave restaurant recommendations and helped with our coach booking to Izmir. There is also a free internet station available 24/7. Our ground floor room had a fantastic Turkish bath and shower room. Half the room was a wet room with a ceiling shower which was wonderful - a real treat. The decor throughout was authentic and stylish and the whole place felt confortable and quiet. There were also slippers and robes in the room and plenty of pillows and blankets as required. Breakfast was served on the roof terrace which has great views across the Bosphorus and onto the Blue Mosque. Breakfast was traditional and simple with a choice of cereals, breads, meats, cheese, olives, scrambled egg with juice, tea and coffee. Drinks and snacks were available on the terrace until 11pm. This is a great choice if you want a smaller hotel with a Turkish feel but still good quality surrounds.\n\nReview 24:\nBest small hotel, staff, location, views, breakfast and price in Istanbul. This is a slam dunk. Just do it!\n\nReview 25:\nWe recently spent four nights at the Dersaddet in the Sultan's Penthouse suite and had an extremely enjoyable stay. The room was very grand, Turkish style, and extremely comfortable. The only minor gripe about the room was the lack of bright lighting in the bathroom, and the bathroom was large enough to have a separate shower instead of over the tub. That aside, the staff were fantastic, friendly and very helpful. The rooftop terrace is great with views to the blue mosque and the sea of marmara. It was our first visit to Turkey and we would love to return and would stay there again without hesitation.\n\nReview 26:\nWe had a four night stay at Dersaadet during our honeymoon. We chose it based on TripAdvisor. The hotel is in a good location and has a nice terrace where you eat breakfast in the morning and can have a drink at night. The staff was extremely friendly and helpful. But the rooms are nothing special and seemed a little shabby. The hair dryer in the bathroom was extremely weak. Also the hotel had some issues with electricity while we were there. I would recommend this hotel for budget-conscious travelers and students. Others may want to look beyond Number One.\n\nReview 27:\nMy family just returned from a wonderful stay at the Dersaadet Hotel. We have three young children (ages 10, 8, 4) and the staff was extremely welcoming and friendly. The location is excellent for walking to most sights. The rooms are large and comfortable. Stay in the Sultan's Suite if you can, it is enormous, posh and fun! The roof top cafe is one of the best parts of the hotel. We enjoyed tasty breakfasts there (the tomatoes in Turkey are the best we've had in a long time). But the best time to enjoy the deck is after a long day of sightseeing, enjoying an Efes beer and gazing at the Blue Mosque and the Marmaris! Turkey is a great country to visit with kids. Turkish people love children and you will be welcome with them everywhere. My four year old daughter was treated like a princess. The Dersaadet Hotel is an excellent choice for Istanbul, we would definately go back.\n\nReview 28:\nDersaadet is a wonderful hotel, I really can't recommend it enough. From the beginning of my stay to the end, the service was truly excellent. Despite delays of over an hour, the gentlemen sent from the hotel to collect me from Ataturk airport was waiting for me as I arrived (the collection service is free if you stay at the hotel for over three days). The rooms are thoroughly cleaned everyday, there is free internet access, a truly amazing view from the terrace, and the location is great (walking distance to all the major historical attractions). However, it is the staff which make this hotel particularly pleasant. I was in Istanbul alone, and really appreciated the sense of friendship provided by the staff (particularly Umit and Eser), who were ever friendly, helpful and smiling.\n\nReview 29:\nA really nice and relaxing experience. The hotel is small, warm, clean (very clean) and friendly. A very good welcome, a perfect support and a perfect housekeeping. The locanion is good, without trafic and noice but very closed to all the interesting sites. The lack of a restaurant is not important because you can have good opportunities for a meal in a few meters out of the hotel. About the rooms, our suggestion for a perfect stay is the choice of a Deluxe room (more confortable than a standard), if available. Strongly suggested for a lonf week end. A very good balance between cost and benefits (also the taxi service is very good)\n\nReview 30:\nThis place is lovely. A small Ottoman style mansion close to all the main attractions. The hotel is very clean, the staff is helpful and there are views of the sea from the upper floors -- not to mention the great breakfast. The Sultan's Suite is luxurious and for what you get, not very expensive. The hotel is on the back side of the blue mosque -- a plus if you ask me, as you are not in the middle of all the restaurants -- but some may feel they are not in the heart of the action. Highly recommend.\n\nReview 31:\nI have got nothing but superlatives to offer concerning the Dersaadet hotel and we loved everything about it. The staff were all absolutely charming, our 3rd floor room was very tastefully decorated and had fabulous views over the Sea of Marmara, the bathroom was well specified and the roof terrace was just lovely with views over both the Sea of Marmara and the Blue Mosque. Even the lift in this hotel was a charming if small wooden contraption. The location of the hotel in the heart of old Istanbul meant that most of the major sites were literally on the doorstep but the nearby excellent tramline meant that even sites further afield were easy to get to. We only used taxis to get to and from the airport. All in all a truly delightful \"boutique\" hotel which we would be very pleased to go back to.\n\nReview 32:\nI stayed at this hotel a couple of weeks ago - great central location near the Blue Mosque, really clean and a great atmosphere and ambience. But the best part was the service. I hurt by back on the way to Istanbul and the team could not have been more accommodating and helpful. From the Front desk staff to the breakfast team to the cleaners nothing was too much effort. I had trouble accessing the shower in my room so they found another one for me use, I had trouble walking up the stairs to the beautiful rooftop breakfast area one day so they brought me a tray to my room and they helped carry my bag to and from my room. Thank you to the team at Hotel Dersaadet I will be returning to stay with you again and would suggests others do also!\n\nReview 33:\nI chose this hotel based on Tripadvisor reviews and was not disappointed! The hotel has been lovingly restored with great attention to detail so that you truly feel you are entering an Ottoman home. Our room and bathroom were spotless and although small never seemed cramped. We paid for a sea view and it was well worth it. The views were wonderful. Breakfast on the rooftop terrace offered a good choice and it was a lovely start to the day. Having a drink at the end of a busy day was even better. We stayed 10 days as my husband was taking photographs for his book on Istanbul. This necessitated visiting far flung parts of the city and the hotel staff were very helpful in giving advice on how to get around. They always welcomed us back on our return so it felt like coming home. All the staff struck the right balance between friendly and helpful but not intrusive. The location behind the Blue Mosque meant easy access to the main sites of the old city and there are plenty of small restaurants within easy walking distance.This is an excellent choice for a short or long stay in Istanbul.\n\nReview 34:\nWas there to celebrate my birthday - it was a real pleasure to find a bottle of wine and some fruits along with the note from hotel's owner in the room. Good staff, excellent service.\n\nReview 35:\nRoom clean and comfortable; delightful rooftop terrace with great breakfast and views of the city and sea. Ask for a room with a sea view. Close to all the historical sites. My daughter checked in early without difficulty; they arranged airport pick-up for me. We enjoyed our stay- and I would stay here again if I wanted to stay in the old city.\n\nReview 36:\nRooftop terrace was a great breakfast location or a place for a glass of wine before dinner with its spectacular view of the city. Desk staff was very helpful in directtions and recommendations.\n\nReview 37:\nThe staff at the Dersaadet Hotel helps make any trip to Istanbul amazing. They went above and beyond to make sure that we felt comfortable and gave us plenty of suggestions for great dinner places and hot spots. The hotel itself has a great roof deck for breakfast or just for an afternoon Turkish coffee. I would recommend this hotel to any traveler... family, couple, or singles.\n\nReview 38:\nDersaadet hotel June 24,2007. World traveler Chappaqua,N.Y.We were delighted by the Dersaadet Hotel. an oasis in an exciting metropo;is . On arriving here we were greeted by one of several young friendly and knowledgeable managers who gave us an excellent orientation to the city . The goal of this hotel is to please their guests and that they did At breakfast one was available to give suggestions and answer questions.The rooftop terrace breakfast room was a real treat, excellent food including..daily homemade borek and a splendid view of the Blue Mosque . The terrace at night with the seagulls circling the Mosque to the multiple calls to prayer in the area was evocative of all the mystery and fascination of this city. The corner view suite that we booked lived up to our expectations .We could see the dawn and dusk over the Bosphorus.the amazing light the boats the birds. Their was a pleasant breeze in the room from the 5 large windows, The furnishings were in keeping with this splendid Ottoman house.An excellent choice for a stay in Istanbul\n\nReview 39:\nWe stayed at a bunch of hotels in our recent Turkey trip, and the service here was by far the best, helping us in all manners of assistance. Our room was nice and we had a nice view of the Marmara Sea. Our room was a bit noisy, and we had to sleep with the windows closed and the AC on. The one downside of this hotel is the location is ok, but we also stayed at the Empress Zoe in Istanbul - and the Zoe neighborhood is nicer, more restaurants, etc. nearby.\n\nReview 40:\nWe had really a great time, service, cleanliness were outstanding. My wife and two children aged 9 and 11 loved it very much. The only recommendation to hotel staff to use blackout blinds. Mr. Umit Ciftci who is the front office manger was very helpful in providing excellent tips and welling to help at any time. Overall this was a wonderful experience and I will definitely come back to this hotel\n\nReview 41:\nThis hotel was really nice...staff was VERY friendly and helpful and room are clean and very nice...I completly recommend this hotel!! !\n\nReview 42:\nFrom the outset the four of us were made to feel totally wecome. The hotel is very well located for the sights & the rooms were of a good size & great value. The staff were very attentive, polite & kind, especially Cemil- he has an uncanny likeness to a young Robert de Niro. Make him smile & you'll see. The tasty breakfasts were lovely overlooking the Marmaris. All in all a great place to stay. Andy, Sian, Jonathan & Carole.\n\nReview 43:\nThis small but special hotel with most helpful front desk staff, gave us a perfect Christmas break with views every morning through the glass walls rooftop restaurant, and every modern facility in an authentically ottoman design bedroom with sofa overlooking the Bosporus, in an area of older wooden houses a block away from quiet attractive shops with no pressure from the sales staff, and choice of local restaurants. Walking another block through mediaeval lanes takes one to the restored jewel of the S Sergius and S Bacchus church in one direction; and in the other direction, to the riverfront railway for a scenic ride to the magnificent Golden Gate at the massive original Byzantine entry into Istanbul.\n\nReview 44:\nWe had a fantastic stay at the Dersaadet hotel! My sister and I were there for six nights. Not only is the hotel lovely, the staff are unbelievable! We found an injured cat on a Sunday night at 8:00 p.m. and not only did the staff help us find a 24 hour emergency veterinarian, they also arranged for a low fixed-rate fee taxi to get us to the vet (almost 40 minutes away) and back. They helped us with all our questions while planning our itinerary of sights to see. The breakfast was perfect, and location can't be beat! We will definitely stay here again if we return to Istanbul .\n\nReview 45:\nIt was our first visit to Istanbul. I chose the Dersaadat Hotel after much research because of the excellent reviews this place received from various Internet sources and travel guides. We were not disappointed. The staff was helpful and friendly and spoke very good English. The rooms were well decorated, clean and comfortable with a modern bathroom and good working shower. We were offered a free breakfast buffet every morning on the rooftop of the hotel that offered wonderful views of the city. The rooftop had both indoor and outdoor seating. Also, this hotel is located in the Sultanahmet district and is in great proximity to all of the major tourist attractions. I would not hesitate to stay at the Dersaadat Hotel again or to recommend it to others. - Mary C., La Crosse, WI, U.S.A.\n\nReview 46:\nThis hotel is located very close to the Blue Mosque, Haya Sophia, Topkapi Palace and tons of other places that you will want to see in Instanbul. The staff is very friendly and the rooftop has a great view of the Blue Mosque and the nicest bartender you will ever meet. That is also where breakfast is served which is excellent and a great place to start each day. We were there for a week and could not have been more pleased.\n\nReview 47:\nVery hard to fault this character-filled hotel in the old city. Clean, comfortable room at a very reasonable rate. Restaurant/bar on the roof with views over the Blue Mosque and the Bosphorus. Staff very helpful and friendly. Could not recommend it highly enough.\n\nReview 48:\nWe visited Istanbul for a 4-day city-break. Not knowing what to expect, we read the reviews of the hotel and were suitably impressed. All the staff were very friendly and welcoming, the hotel was clean and comfortable and the location was quiet, too, whilst also within easy walking distance to the main sites and the Sultanahmed tram stop (solid footwear helps to manage the cobbled streets in Istanbul). For us one of the highlights was the amazing rooftop breakfast room which made this visit very special. The quality of the breakfast was also excellent and we would certainly want to stay here again for another time.\n\nReview 49:\nWe spent four days at Dersaadet Hotel in Istanbul and it was a great place. The rooms are impeccibly clean, and the downstairs common area and rooftop common areas were delightful places to spend downtime. My family and I enjoyed the variety of foods availble for breakfast while enjoying the amazing view from the rooftop dining room. We were able to walk just about everywhere we wanted to go during the day; it's close to the Blue Mosque, Aya Sofia, Grand Bazaar, etc. And the extremely helpful staff takes as much time as you need to give directions and answer questions. I would highly recommend Dersaadet!\n\nReview 50:\nVery nice stay in a small but well appointed hotel. Staff extremely helpful, good clean comfortable accommodation and very well situated within easy walking distance of all the central sites, restaurants etc. Would really recommend this for a stay in Istanbul.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31942, "query_start_index": 31944, "query_end_index": 31944, "truncation_seperator": "... 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{"id": "219166", "pid": "219166", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWent to this hotel in Feb 2011 for our honeymoon. You could not fault it one bit. From arrival to departure the staff were fab. We had a power cut one night which broke our phones as had them on charge and the hotel sent them away tobe fixed. My husband ended up in hospital with e.coli nurses were great good english and did everything direct with insurance. Don't think this was anything to do with food though. Touched down in Manchester and booked again for April next year. 100% could not fault......highly recommended\n\nReview 2:\nthis resort is more for couples and families, people on low budgets and for those who enjoy eating and doing nothing. staff were friendly but food was of poor quality and rooms were smelly and damp. the reviews on tripadvisor were misleading. definately will not be recommending this hotel to family and friends. excursions were better with external companies rather than first choice.\n\nReview 3:\nThe hotel staff was very professional and helpful in every way. The bartenders were a joy to be around. They make if fun. One bartender stands out with me. His name was Felipe. He was over at the pool bar most of the time. Very nice and made my friend and I feel welcome. Please let him and the rest of the staff know that we have much thanks. The beach was a little far, however. The hotel is more spread out than I would have liked, but it was good.\n\nReview 4:\nA solid hotel that looks a little tired in places. The staff are fantastic and work extremely hard to make sure your holiday in good. Make sure you go and use the other riu hotels for lunch. Plus the watersports on the great beach. The reps don't tell you much about the beach sports which is a shame. There are cheaper trips than Thomson' choices. Try Mexico as you will have a great time\n\nReview 5:\nFirst time at an all-inclusive and can not wait to go back. The hotel was very beautiful and the staff was so friendly and helpful. There was plenty for the whole group to do. We had teenagers with us and they loved it, and if anyone has teens, you know thats saying alot! Very clean and the food was delicious. Loved the steak house. Beach was beautiful but a little walking to get there if you missed the cart\n\nReview 6:\nArrived on feb23 2011 with a group of 25 people. They over booked rooms, No rooms were available for us at all. Had to go to another hotel. What a joke.\n\nReview 7:\nHotel rooms were great and spacious, Food was dreadfull for a 5* hotel. Thomson call it a Platinum hotel (no way in there wildest dreams) Wife was ill with food poisoning for 3 days, me for 2. Pool layout was great and pool bar staff excellent. Entertainment was pretty poor and finished at 11pm and repeated shows. Underage drinking is rife in the hotel and staff dont seem bothered, also thomson said the hotel was for couple and honeymoons etc which we were on. When we get there there was a mixed party of 38 poeple who by the end of our holiday had 20 complaints against them. Hotel management was not interested in trouble caused by these individuals (we later found out that they worked for Thomsons !!!!!! ). Add to this the soiling in the pool on day 5 by someone and being threatend with a broken glass by a drunken teenager after being there for 6 hours. Anyone thinking of going for a relaxing break in a couple or on honeymoon, dont do it.\n\nReview 8:\nThe Club Hotel seemed to be an amazing stay until the last morning when my girl friend woke up. She went to bed in pants with no problem, but woke up with about 50-75 red bug bites all over her legs. We talked to management and they refused to help or admit fault. They were extremely unhelpful and rude. So, unfortunately I would advise against staying at this hotel. It however did have an amazing staff and the food was better than I expected. Oh yeah, one more thing to take into account, there are no ocean view rooms in this hotel complex. The units are scattered all over a jungle area, and are only two stories high each. You have to walk to the beach (about 10 min) or take the golf cart shuttle that comes every 15 min or so. (Tip that guy he is so nice). Overall this hotel does not go above and beyond for its guests. If you want to risk itchy little bites all over, then vacation here at your own risk.\n\nReview 9:\nWe booked this hotel thinking we would be getting a luxury treat. Instead we found broken tiles in the pool, peeling paint and rude staff. The majority of people who go there do not move from the pool bar, they pour their drinks in and some people actually had 's*x'in there in full view of children. The childrens club was manned by one guy who was constantly flirting with young girls and allowed four year olds to go to the pool without arm bands on their own. The pool was very shaded and the restaurant while having really good food was spoiled as it had no air conditioning you could not sit and enjoy it as you were too hot, I would not recommend this hotel for families or older couples, just young people.\n\nReview 10:\nwe arrived to riu tequila and they gave us an old fashion key. the hotel room is so old and the shower is not clean. the staff that cleans starts making noise after 7 oclock and they wake us up. there were moskitoes in our door and the average dirt in the whole room worst hotel in playa del carmen!! food is horrible too\n\nReview 11:\nMar 29/08 to April 5/08 <After reading some of the reviews, my husband & I were a bit leary to stay at the Riu Tequila, but when we arrived, all doubts disappeared. We went with another couple and we truly enjoyed our week. The food was excellent, as were the staff and drinks. The beach wasn't as great, but enjoyed it all the same. The walk to the beach was not that far and helped digest the food we ate. We enjoyed the little shops across from Riu Playacar. The rooms were o.k. very clean and yes it smells a bit musty, but what do you expect the weather is very hot and humid. All in all a fun vacation and we would definitely go back.\n\nReview 12:\nWe had a great holiday at the Riu Tequila, The rooms were clean and the staff were very helpful. Short walk to the beach but that was not a problem. The food and Drink were first class. If you wanted to pick faults you can but if like us you just kick back and relax you will have a great time at this resort.\n\nReview 13:\nThis was one of the best holidays ever. Everyone was wonderful and couldn't do enough to make our holiday great. The Assistant Director, Gerardo, was always available and asking if we needed anything. I mentioned casually, one night after dinner that I fancied a baked potatoe and they were on the buffett the next night. The food was lovely and plentiful no complaints from us there. The Animation (entertainment) team were wonderful and the shows were great fun and very enjoyable. Everyone talked to us like we were a friend and not just a hotel guest. The rooms were large and comfortable with lots of alcohol on tap. My husband asked if they would change one of the bottles in the drinks cabinet for brandy as that is his tipple and they just put a bottle in the room. What more could a guest want. I would totally recommend this hotel to anyone young or old.\n\nReview 14:\nJust back from 2 wonderful weeks at Riu Tequilla. First there in 2003 when standard was high, now even better. Could not fault one thing, all staff very friendly, day & evening entertainment superb. Food excellent, great variety, plenty of drink. Celebrated my 65th birthday, room decorated, table in the evening decorated, birthday cake etc. Will definitely by making a 3rd visit.\n\nReview 15:\njust got back from this great hotel. two fantastic weeks of fun. the directors,staff and reps are brilliant. everywhere is spotlessly clean. the food is to die for especially the steak bar. i have never witnessed staff who are so good at there jobs. the rooms are spacious and cleaned every day. the waiters and bar staff work there butts off to keep everyone happy. the entertainment gang are brill and put on great shows at night but work equally as well around the pools with a barrage of fun and games. will return.\n\nReview 16:\nBooked through Thomson and wasn't expecting much. I am not interested in all inclusive packages, but the overall price was reasonable and trip advisor reviews were good. As soon as I saw my room I was pleasantly surprised by it's size, cleanliness and the welcoming animals made from the hotel towels. Food on the whole was good at breakfast and lunch through the poolside bar. Evening meals unless booked through the specialist restaurants were ok, nothing more. Staff were professional and everything was great at the hotel, except it was about a fourth minute walk to playa del carmen and not the fifteen minute as advertised. Remember in the hotvsun this walk is not easy and you should bring water with you. My wife has already said she wants to go back, and with it's pretty central location close to all the ruins and cenotes we may well stay here again. Noise in the evening till about 11pm was a little loud, this was from both Riu Tequila and neighbouring hotels. If you like animals, the hotel had lots of them sniffing around for food and feeding them was fun, although frowned upon by the hotel staff.\n\nReview 17:\nLove this hotel, the staff are beyond friendly. The entertainers could not be more friendly either. This hotel is clean and spacious, close to town and close to the beach. I noticed that it was a great hotel for the children. I don't have any but would highly recommend this for a family vacation as the staff appear to go the extra mile to keep the kiddies amused. All smiles from everyone I saw. The grounds are well kept, the rooms immaculate. Very nice vacation, fun for all. We loved it and will return.\n\nReview 18:\nOur second time at the Riu Tequila. Our room was both nicer and better location this time. Pools, grounds, service, food, entertainment, etc. all outstanding again. The already exceptional buffets have added more desserts since our last visit. The restored beach is beautiful. We really enjoyed being able to use some of the sister properties for their evening entertainment, access to buffets, and pool/beach access.\n\nReview 19:\nWe have just returned from 2 weeks at the RIU Clubhotel Tequila and couldn't wait to come home. The hotel has a 4star rating but the rooms were so dingy, dark and grubby, a 2 star would be more accurate. We were regularly woken up in the middle of the night by drunken, loud teenagers running around the hotel grounds. We witnessed them spitting on the floor, lying on the floor around the bar, drunk. It was a complete disgrace!! When we complained to the reps, they told us they were having problems with teenagers on their Spring Break. There were no sun loungers available after 8am, as people were up and about from 3am reserving their sun lounger. The sea was quite dangerous, with strong undercurrents and we regularly witnessed near-drownings and ambulances were called. The red flag was permanently flying but people seemed to completely ignore it. The shuttle from the hotel to the beach (an old golf-buggy) was always breaking down, so couldn't be relied on. All in all, a very disappointing holiday and not what we expected.\n\nReview 20:\nWow!! First time in a Rui all-inclusive. Stayed there from Jan27-Feb3, 2010 and enjoyed the well kept grounds and courteous staff. Food at the buffet seemed the best. They had 3 restaurants that you needed to get up early to make reservations for and we checked out each one. Mexican Beach club was worst. Steak house good and Asain restaurant great. Very energetic staff shown by there evening shows with kids and adults. Sound system very, very hard to hear in the open air theater. WiFi worked great in lobby area, and in sports bar you could pay $3 for 15 minutes on-line which also worked good.\n\nReview 21:\nWe have been to some great hotels in the past but this one beats them all.This is our first time at a RIU hotel and if they are all like this one then you can`t go wrong.Not wanting to go through everything(food-service-staff etc)I will just say that it scores 110%. Its a 5min stroll down to the beach or the hotel buggy runs you down there in a couple of minutes,this goes up and down every 5 mins.Turn left out the hotel and you have a nice shopping centre less than 5 mins away.Carry on past for about a mile and you are in Playacar.Fifth Avenue is 1 long st packed with shops cafes etc where you can get just about anything.TIP.Take some earplugs and wear dark glasses as they are calling out to try and get you into everyshop.This gets a bit much after a while. Would give bird park(on way into Playacar)a miss.Wife and I went,spent about 15mins in there at a cost of \u00a315 each,very disapointing.Watch for the animals at the hotel\n\nReview 22:\nGot back this morning from the Rui Tequila what a fantastic place, cleanliness was excellent, all the food was delicious especially the 5 course steak house meal and the Asian was some of the best I've tasted.............fried icecream in cocolate sauce was to die for!!! All the staff were very friendly and helpful which made for a very relaxed atmophere. This hotel is in a great location although there is a short walk to the beach which personnally I enjoyed (you can ride down there on a golf buggy if walking really isn't for you!). The hotel is also in a great location for all your day trips, you must go to Xel-Ha and swim with the manitee's that was a brilliant experience. All in all a fab time was had by all and I'll will definitely be visiting again...................... soon I hope! !\n\nReview 23:\nMy Fiance and I just got back from our 7 day trip to Riu Tequila, ages 35 & 45...First off, the place was, with no doubt pretty to look at...but the Food is Lousy...I got deahly ill...and needed a doctor to come to my room...which cost 100.00US dollars, I had a high fever along with diarrhea...YUK! the first two days were sunny so we went to the beach which is not a bad walk at all...but crowded with topless women...the next four days it RAINED horribly and guess what...Riu Tequila did not have anything to provide for their guests so it was terribly boring...(this is only my opinion)...the service was okay...nothing to complain about...met English people and Irish people and they were the greatest part of our trip...well not a whole lot more to say except will never return to Tequila...OH! and DO NOT TALK TO ANY people in the airport about timeshares...they say it isn't timeshares but it is...and they will suck you in...tell them to shove it...okay well hope this helps...if you want a nice place stay try the Riu Palace...across the way... it is TEN times nicer than Tequila bye!\n\nReview 24:\nMy mum and dad have been to the riu tequila 3 times now. They recommended the hotel to us for our wedding, we trusted their judgement and travelled out there last august with 45 family members. Not 1 of our friends and family disliked the hotel. We all had a fabulous time and every 1 there couldn't of been more helpful. The wedding was a dream come true and i couldn't of wished for anything more. We got wed in the grounds surrounded by palm trees. WOW!!! It was brill. The beach was gorgeous. I wouuldn't have any problem recommending this hotel to any 1 and if you are planning a wedding abroad this could just be the place for you. Also fantastic for familys with young children and teenagers, we took our 5 year old daughter and our friends took their little boy, they had a whale of a time. My 15 year old brother also went and loved it. If you decide to give it a go have a lovely holiday!!!!!!!!!!!! !\n\nReview 25:\nThe hotel is very good value for money, spotlessly clean, good food, pleasant staff and only a short walk to the beach along a pleasant walkway across the road. The beach is excellent, you can use the one adjacent to the Riu Yucatan or the Riu Playacar where you are able to use the pools, bars and restaurant facilities so just an extension of the Riu Tequila! I would definately recommend this hotel.\n\nReview 26:\nThis trip was a dissapointment in service promised and food quality. Staff was good and tried to be helpful, but everytime we wanted to ride to the beach on the cart, it was not working, so we had to take the long hot and humid walk to the beach, we never got to ride down once. And keep an eye on your clothing while at the beach, some came up missing. The food was very bland in the buffet and forget getting a reservation in the better resturants unless you want to be there first, (never got to eat in one the whole week). We will not stay at this resort again.\n\nReview 27:\nArriving in the middle of the night was not good. Glad we had the minibar!!! Beach was as full as a butcher's dog. Spent most of the time in the gardens. Staff were great but the missus was watching me so closely so I never got time for any hanky panky with Maria the chambermaid. The Pool was pretty manky but a good laugh in the afternoon. Lots of drunken aussies when we were there. Taxis are a bit of a rip off and 'Ladies watch your handbags if you go out shopping - not too safe'. Food... weekends great, other days bollocks. Otherwise, apart from the hangovers, stomach bugs (all of us) and the damn incessant rain. It was OK. (and I look on the bright side!) email me for more info. Next year going to Blackpool!!! George Corona\n\nReview 28:\nFor your trip to M\u00e9xico, Riviera Maya, I recomend RIU Tequila Club Hotel. I staid there for a week and me and my friends loved it. The localization is excelent, as well as the staff of the hotel. The food and drinks always available, and the quality is good.\n\nReview 29:\nBooked hol as last minute getaway. word of warning although deposit boxes are a pain to open and close put camera in. even if only leaving room for a short time. Ours was stolen from our locked room. Have to say hotel would have been lovely 10 yrs ago but really needs updating. Have travelled widely and would say we accepted lower standard as was relatively cheap deal but would not go back. Dont touch the wine its undrinkable! but if do go have a banana mamma with rum.\n\nReview 30:\nStayed for three weeks November/December.very comfortable relaxing very freindly people we have now been back to the same hotel four times now and will be back again soon\n\nReview 31:\nThis is an all-inclusive and we received a last-minute deal. My boyfriend and I were surprised to find a vast, thousands of room complexes. Most community areas were over crowded (pools, dining, lobby) and the room itself, though clean, was furnished cheaply and everything (including the walls) was all colored with sea foam green. It was sensory overwhelming. Also, my boyfriend is a vegetarian and the buffet offered very limited options. As for me, I was less limited with my diet, yet found the food to sub-par. All was self-serve and the options had obviously sat on the hot plate for a long time. Lastly, the all-you-can-drink beverages seemed like a great idea, but turned out to be of poor quality (wine was warm, hard alcohol was cheap and harsh and the only decent beer offered was Corona). Overall I recommend if one chooses to do an all-inclusive, they research and remember generally the more one pays the more one gets.\n\nReview 32:\nThe resort is is BEAUTIFUL with magnificent pools. great gardens, nice rooms with very spacious showers, and located on the beautiful beaches which characterize the Riviera Maya in Mexico. The all-inclusive formula is great. The food was fresh, varied, and good. The cocktails at the bars around the pool and the pi\u00f1ata night club were very nice as well. The staff was also very helpful and friendly. The great thing about this hotel is that there are 3 other Riu resorts around it and that one is allowed to go to the pools of the other resort. It is also possible to make reservations (free of charge) at any of the restaurants of the Riu resorts in the area. Amazing resort with excellent service\n\nReview 33:\nstayed at riu tequila for 3 nights while we were waiting to be moved to another hotel ,do not stay at this hotel if you like good food good friendly service quality branded drinks and nice roomy rooms with double beds. as you wont get any of that here.the rooms only sleep 2 adults in large single beds rooms ar small and dingy with a curtain separating you from showeroom no privacy attal no light in shower always running out of food in resturants if you wanted a drink at pool etc you had to go and get it yourselvs. the water in shower and whb is salt water hard to get clean in shower. moved to azul sensatori near cancun . absalutly fabulus this is 5 starr, not 3 star like riu tequila again do not consider the riu tequila unless you are happy to stay at a butlins like resort.\n\nReview 34:\nMy husband and 3 children stayed at the Tequila for 7 nights.... what a WONDERFUL vacation!!! We all absolutely hated leaving! The entertainment staff is FANTASTIC... Juan, and Orlando are a MUST MEET while your there! Talk about a blast... these two are so much fun! A diffrent live show every night...beats Vegas by far! The food...oh the never ending food...never had a bad meal! The only bad thing I can say about our stay is that we all gained a couple of pounds! Haha... We never felt the least bit threatened... (I know that is of some concern to some) We will be frequent guests of this resort.. with or without our children! Thankyou Riu Hotels and to the fantastic staff for all of the Wonderful memories! cant wait to come back!\n\nReview 35:\nHaving just returned from one weeks stay at Riu Tequilla, Mexico I can honestly say I wish I was still there. The hotel staff were amazing, nothing was too much trouble. The facilites supplied by Thompson was 1st class. Being met at the airport the transfers were smooth and quick and the keys were made immediately available to rooms (with no need to complete paperwork until the following day). A fully inclusive holiday with all needs catered for. Plenty of activities if you wished to take part but no pressure if you wanted to just lie and relax. The reason for my trip was to celebrate my birthday and the staff made sure I had an excellent day (and night) !! The steak house made the evening special. The reps were available every day and ensured no problems occured. The hotel is in a nice area with facilites to leave the complex and do some local shopping. Like I say I wish I was still there !!! Maybe next year. Pauline and Michael Davis\n\nReview 36:\nWe (2 adults) had a good experience at the Tequila. The food was solid and the service was a plus. The walk to the beach is actually quite nice. Close enough to the hotel to not make the walk a burden, but far enough to prevent sand all over. The Mexican dinner was not overly worth the time to make a reservation, but the steakhouse was well worth it. A quick ($5.00) ride puts you on 5th avenue. We would go back in a heartbeat.\n\nReview 37:\nWhen I saw the photos on the website I thought this would be a great trip. I was VERY disappointed to say the least. I've stayed in many 4 and 5 star resorts and this is by far a 1-2 star at best. While the pool was great, the rooms and food were terrible. Lets start with the room....pubic hair, bugs, smelled awful and the beds were hard. The bathroom was also an issue as the toilet didn't flush properly. The food was terrible and I am not picky typically. We went to McDonalds and into town to eat every night to get something inside of us. The towels were old and raggedy but I could live with that. The beach was eroded and palm trees were falling down (literally) but I don't blame the hotel for that. To sum it up, I will NEVER stay at a RIU Resort again due to the deceptive/false web advertising. Not my idea of a great trip\n\nReview 38:\nMy husband and I visited the riu tequila from the 5th April- 13th April, we had a lovely time. We hadn't visited Mexico before therefore didn't know what to expect but we couldn't have asked for more. The service from arrival was more than good. Our first room was on the ground floor which wasn't private therefore we asked to change and this was sorted the following day. The food was fantastic so much to choose from and the steak house was the best out the three to choose from, we also saw no queue to book the three restaurants in the morning and we arrived at approx 9am to book these. If any one deserves a tip it's the hardworking waiters and the animation team they work there socks off!!! Fab shows in the evening!! One thing wd would say was the thomson trips are expensive so to book these we would pop down the road to book these instead. We did the yutacan tour for three days(with thomson) prior to our trip to the tequila and would highly recommend this for a well rounded trip of Mexico, overall a fab holiday which we would highly reccomend to others.\n\nReview 39:\nSpent one week in HELL. The pool was dirty, the food was very bad, the front desk worked us into a Junior Suite, trying to defuse our concern for the facility. We shall never return to a RIU Property. Also visited the Palace in Cancun, once again, no coffee pot, no clock. Not too happy with the RUI chain, at all. Save yourself some grief and agravation, go to Barcelo Maya.\n\nReview 40:\nMy husband, 8 month son and i, had came back last week from this hotel. I only can say, it was one the worse weeks i could have had. The major staff is unfrendly, rude. No one informed us that this hotel didnt had bathtub, (imagine giving shower to a 8 month baby). The bedroom was poor, a noisy and old mini bar, and the worth of all, the smell.... huhhhhhhhh The hotel food was poor. Every day the same and so litle (except the breakfast) Half of the swimming pool was closed, so the rest of the pool was crowded. Be CAREFULL WITH YOUR PERSONAL OBJECTS, in the hotel area. My sons personal objects had disappeared. Please USE THE SAFE BOX! The beach is good, but far from the hotel (especially if you have children). This is a 3 and half star hotel, definitly not a 5 star has they say... RIU TEQUILA? Never again! What a waste of money!\n\nReview 41:\nWell just got back from Tequila and everything was fine stayed 11/20-11/24 property in great shape post-Wilma. Trees however were somewhat damage but not distracting though. Room was basic a/c was cold water was hot satellite tv worked fine 6-8 american stations. Pool was is great shape the whole resort in general was fine. Contruction was non-existant no noise nothing blocked off. Bars were staffed where there was no wait even during the nightly shows(which were entertaining). RIU did everything to make stay enjoyable and resort very clean. Beach was in great shape in my opinion(been to PDC/Playacar/Cancun probably 30 times)better than pre-Wilma hey a positive from Wilma if any. Didn't venture this time to 5th street however stayed at resorts (Yucatan as well) both in good shape. If you are going or thinking of going you should you will be fine. On anothe note though Royal Hideaway had damage that I could see from the beach buildings damage big debris piles on beach. What was wierd is RIU Playacar next to it looked fine?\n\nReview 42:\nWe just came back yesterday from Riu Tequila after 5 hours delayed. Our plane had some probleme so came late from Toronto. The food in Tequila is good i don't have complain about this, but the vegetable are hard and tender, not so many varieties, especially when you have a child. The beach is really uggly, like you can not stay there. The room are very old. For sure is not a 5 star hotel. We won't go back there for sure.\n\nReview 43:\nwe have just returned from a 2 week stay at the end of August, and can only say what a fantastic time we all had. The grounds are fantastic with lots of wildlife to keep you amused. Pool and swim up bar are excellent although pool does get a little murky at times. this is just due to leaves falling from surrounding trees and i must stress that staff are always cleaning up to keep this to a minimum. The entertainment staff work non stop to cater for all age groups. Food is excellent - far to much to choose from and available at all times, definatley no need to go hungry. Must go to Xel-Ha, i would recommend a full day as so much to do. our 9 year old daughter had a fantasic day swimming with dolphins and snorkelling. i would also recommend the Fat Cat Trip on the catamaran with Kimba( you will just love her). would definatley go back, Playacar has so much more to offer than Cancun, and Tequila is so much nicer that the others in the group.\n\nReview 44:\nThis was our 1st time in Mexico and won't be our last. Had a fabulous time at the tequila. The walk that people complain about isn't far at all its a nice little stroll and the beach is exactly as it looks in the pictures. The bar staff and entertainment staff are amazing can't wait to go back next year.\n\nReview 45:\nThe staff were fantastic nothing was too much trouble. When something went wrong it was fixed immediately. The grounds & gardens were kept immaculate, our apartment backed onto the jungle & we had lots of indigenous wildlife to watch. The majority of other Riu hotel guests in the local area came to ours for food & the bar life it was a really good crack. OK it was a five minute walk to the beach but with another Riu hotel at the side you went there for lunch & drinks, all still inclusive, you could even use their pool for a cool off. There is so much to do in the area from water sports (F1 boat ride & swimming with turtles on the reef is a must), to speed boats and a visit to Cocco Bongo is a huge buzz if you like night clubs! I cant say enough about the hotel staff & the food other than fantastic! PS 4 free optics in the room filled every other day & chilled beers in the fridge\n\nReview 46:\nNever again would I stay at a Rui. They rate their hotel a 5 star but its anything but! The room was filthy; mold in the shower, stains on the curtains and sheets, as well as cigarette burns on the sheets. The moldy smell in the room was so overwhelming it would take your breath away! The food was bland and gave me diarrhea everyday. I do not recommend this resort unless you want to stay in an outdated, dirty resort!\n\nReview 47:\nwonderful hotel and great entertanment and food only problem was constantly bugged by staff to give them cigarettes even people at front desk not very unprofessional\n\nReview 48:\nHaving experenced a few all inclusive holidays before, we were a little sceptical about going on this holiday. Apon our arrival we were treated with nothing but exceptional proffesionalism. We were not happy with the location of our rooms as we did request that they be together as we wanted our teenage children to be close by, this was sorted out promplty without any fuss what so ever. The staff could not do enough to help you and were always on hand if needed. As for the food, it was of a standard far beyond our expectations. The complex was very clean and well maintained infact this is the only holiday that has suited everyone without a bad word to say about it. We do like to go to different places each year but we will definatly be going back to the riu tequila at some stage. The sooner the better!\n\nReview 49:\nThis was our best all inclusive vacation. Beautiful beach, great food, nice hotel and rooms, great service. Amazing entertainment staff. Great shows every night, especially for kids. Our kids (9 and 5) took part in a Lion King performance with costumes and it was great experience for them. Only 5 minutes to a small cosy beautiful town Playa Del Carmen with small coffee shops and restaurants. Very safe. I will definitely go back again and recommend this hotel to others. Enjoy your vacation! Diana P.S. Regarding the reservation for the Steak House restaurant I would like to say that my husband made a reservation at 7:40 and we got sits for 7:00 pm Some people just see always a negative in everything even if they go to the high 5 star class hotel they will find something to complain.\n\nReview 50:\nHotel large, clean, lovely rooms, staff very good, food very good. Only complaint is the tipical sunbed problem! You have to get up early to claim one, then god forbid if you leave it, you'll get a large notice with the time written on it forbidding you to reserve a bed! One day we did'nt go for breakfast because we felt naughty for leaving our sunbeds. There are too many people in this hotel with too few beds! We went to the Riu Fanana in Cape Verde, and they had lots of sunbeds to accomodate the guests.While on holiday you should be able to get a sunbed when ever you please without the usual scram at 7 in the morning, or going without breakfast because you know when you arrive at the pool the best beds have towels,t-shirts, sunscreen etc on....... but NO nasty note! Is it cos i'm English? THIS SPOILT MY OHERWISE LOVELY HOLIDAY! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33054, "query_start_index": 33056, "query_end_index": 33056, "truncation_seperator": "... 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{"id": "224530", "pid": "224530", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy stay at Southernmost on the Beach was absolutely perfect. Aside from the gorgeous room and oceanside view, the staff was fantastic. I received an upgrade because the management thought that I might be disturbed by some nearby construction. I could not believe their hospitality. The grounds were immaculate and housekeeping was exquisite. Guest services saved me alot of money on an e-car rental. I nightly turn down service and a newspaper at my door every morning was a very nice touch to the stay. I can say that Southernmost spoiled me. The staff went out of their way effortlessly to make my vacation one that I will never forget. It is the only place in Key West to stay for me. I can't wait for my next vacation there . . . \"living on Key West time\".\n\nReview 2:\nMy wife and I stayed in June 2011. Room was small and very plain considering the price. The clientele was a party crowd. This can be a plus for some. The grounds were undergoing upgrades and pool maintenance was underway as well. Noisy. The room door opened to the outside? Dangerous to passersby which are numerous. In short, if you're looking for the most for your dollar and/or a restful vacation with a tasteful setting there are much better options.\n\nReview 3:\nThe staff was wonderful and very helpful in helping us negotiate Key West. Our room had recently been refurbished and is was fabulous. I would recommend this hotel to anyone for any occasion.\n\nReview 4:\nthis place was great , friendly, modern, clean, and staff very helpful.perfectly situated with view of the beach and pool with easy access to duval and everything else...eat at camilles just around the corner\n\nReview 5:\nI only stayed here one night on a trip through the Keys. The staff was very friendly and room was amazing!! The entire facility was clean an well kept.\n\nReview 6:\nWhat a perfect trip. Landed in Ft. Lauderdale late Froday Night. Drove to Key West on Saturday. This Drive will help start the perfect trip...BEAUTIFUL. Checked in to Southern Most on the Beach Friday Afternoon. Room 613 was perfect. The view of the ocean was spectacular. I had to watch the sunset everynight. The pool area was fantastic. Drinks were refreshing, I liked the Keys Tea. Hotel was close enough to walk to most places,\n\nReview 7:\nI love this place. The rooms are gorgeous and the location is fabulous. It's located at the calm end of Duval St., yet it's just a few blocks from all the action. The other end is a little honky tonk for me. All of the good restaurants are within walking distance. The new pool and pool bar is right on the ocean with a garden area adjacent. With the beach next door, there is always a cooling breeze. Staff was very helpful and good concierge desk. We flew into Miami and drove down. We rented a car one way and dropped it off upon arrival. We rented another one to go back and saved a bundle. You don't need a car during your stay. We'll be back for sure.\n\nReview 8:\nA two night trip to Southernmost on the Beach was the final leg of our 10 day trip to Florida. A great location to finish our holiday...until the last night when we returned from a wonderful dinner - The Hot Tin Roof, well worth a visit - to find our room had been burgled. Strangely there was no forced entry and they only stole a Blackberry and my sunglasses, leaving behind a laptop and other valuables. This is bad enough but the service and aftercare we received from the hotel was nothing short of appalling. We left and returned to the UK with the promise they would resolve the issue, but the issue is unresolved and a month later. This hotel has a great location and the rooms are good. But its motel-style layout means anyone can access the grounds and corridors thus the security is poor (they don't even have cctv). My advice is to stay next door at the Santa Maria Suites or the Reach Resort who hopefully offer better security and treat their customers with a little more respect. I'd be interested to hear if anyone else has had a similar experience. Enjoy Key West, it's great.\n\nReview 9:\nWhat a lovely website--how beautiful it looks on line---we decided that is where we will celebrate our 25th Wedding Anniversary. And then we got there::: The Pool---closed--Why? CONSTRUCTION on the property. The Beach---dirty, seaweed (never raked up)and the smell. I am not kidding--it smelled. The odor carried its way into the resturant on the beach. (made breakfast unbearable)--- The rooms were clean--They did have other properties across the street that had pools and we were allowed to use them. But honestly that just took away from the romantic feel of the place. We paid to have ocean view and on the beach and near the pool. But the pool was closed, the beach was dirty and smelled and we had to walk across the street to the other property to swim--We might just have well not paid the extra money to stay by the beach it was a waste. We are frequent travelers of beaches and this I tell you is NOT a beach. Ask before you book. Donna of South Elgin, Illinois.\n\nReview 10:\nThis is the best hotel in Key West...beautiful, relaxed and friendly. I spent 10 days there and had a blast...R and R to the Max with my perfect Ocean View room! Boomer and his willing smile make it fun for everyone...I am just sorry I missed the beer and wine schools. The whole staff was tip top and the spa massages laid me way back. Cannot WAIT to return! xo\n\nReview 11:\nThe hotel itself is pretty, easily accessible to Duval St and a beautiful view. The bad part, the service. The man that checked us in gave us a horrible attitude, the concierge knew only what sounded like she memorized from script. I also happened to hurt my ankle/foot badly. We finally got a wheel chair. I get in thinking they will help and push me to where I needed to be, WRONG!! He pushed me in the direction and then explained the rest of the way. The bell hop never arrived to help bring up luggage and the TV was broken. There are so many nice places to stay in Key West, THIS IS NOT ONE OF THEM.\n\nReview 12:\nThere's no question that this hotel has a great location and the renovated room we stayed in was beautifully decorated. On top of that, all of the staff that we spoke with were really friendly. But all of this comes at a price - I paid nearly double the rate for a similar quality hotel in the center of New York. Plus I paid $50 extra to have an ocean view room. It turned out that this 'ocean view' room meant that if you went out onto the balcony and looked to one side you saw the ocean, but just from looking out of your window you see across a lawn into other rooms. Personally I think that's a con. The kitchen service was also really slow - after waiting 45 minutes we ended up cancelling an order (as we went for Easter weekend it may be better at other times). Overall, no regrets about staying there, except for wasting $50 to get a view of other peoples rooms!\n\nReview 13:\nStayed at Southermost on the Beach 8/26-8/28 2007. THE PROPERTY NEXT DOOR IS UNDER CONSTRUCTION AND WILL INTERFERE WITH EARLY MORNINGS AT THIS HOTEL! We were awaken by construction vehicles tearing apart the parking lot next door, and loading it in to dump trucks. This happened both mornings starting at 7am. We stayed in one of the \"Ocean View, Private Balcony rooms\" and it was worse off than a lower class of room because of the construction noise. Had there been no construction, I would have give this hotel only a slightly better rating. The staff is GREAT, the beach is really not. It was overcrowded (during the off season), and smelled like decomposing sea grass...which is exactly what it was covered in. This property, unlike the Southernmost Hotel (sister hotel) DOES NOT have a bar at the pool, but does have one on their \"private beach\", which charges $5 for a chair. For the same (or less $$) I wish we wouldve stayed somewhere else.\n\nReview 14:\nThe buildings away from the pool and grass area were very quiet. We had a King Balcony and it was large, clean and the bathroom was wonderful. The Pool areas were perfect with plenty of seating and courteous and efficient staff. We did not choose the cafe for our wedding dinner, but the food was good and happy hour was a great value.\n\nReview 15:\nA very small beach and not good bathing off it either.There is also buliding work going on so the pool is closed.The pool in their adjacent hotel can be used however.\n\nReview 16:\nExcellent. This is a quality hotel in a spectacular location. Well-appointed room. Beach, complete with a nice gentleman to bring you complimentary mini-cups of chilled watermelon cubes. Sunrise in one direction, Sunset in the other, perfect both ways. I felt wonderfully spoiled the whole time. Remembering it will always make me smile.\n\nReview 17:\nWe stayed at the Sourthernmost hotel on the beach and we loved it!!!! Hanging out on at the pool was a must do.... Boomer made sure that we and everyone else had a great time..... Thank you Boomer! We will definitely see you soon :)\n\nReview 18:\nA great setting for a hotel and as they say right on the beach and just off Duval Street where it all happens with about a ten/fifteen minute walk to sloppy joes and the cente of town. The room was fine with all you could need if not a touch on the small side. booking in was no problem but after that the reception staff offered little or no help with local knowlege or any small problems we may have had. The main drawback was the MAJOR building work that was taking place during our visit. A large extention to the hotle was under construction just to the rear of our room and work would start at 8.00am. At one point the pool was shuttered off whilst it was still in use. We felt that on occasions we should have been given a 'hard hat' to get to our room. This we felt should realy have been made mention of on the hotel web site. Still worthg a visit, but wait until the work is over! !\n\nReview 19:\nWe stayed for 5 days and 4 nights!!! It was awesome!! It is located in a quiet area of town, but within walking distance of everything!! Loved the pool bar and service!! The drinks were great!! The food at the beach cafe was delicious and reasonably priced. We can't wait to go back next year! !\n\nReview 20:\nWe spent a night there beginning may 09. Their web site and location are really nice...however the hotel management forgot to say : 1. That the room with a view on the ocean actually have only a small window in front on which everybody walks to get to their own room (so you have to use the blinds all the time). 2. That we could hear pretty much everything that was going on in the room next door. 3. That there was a wedding party that night, and we had to use earplugs in order to feel that the speakers were not in our room. Oh I forgot : there is one magnetic key that we forgot to leave at the reception : USD 9.5 After having paid USD311 for the room. A real rip-off.\n\nReview 21:\nWe stayed here for 3 nights the 2nd week of September and had a fabulous few days. Close enough to walk up to Duval Street and Hemmingway's House but not noisy and straight onto the beach. The beach cafe serves a great breakfast and evening meals. The bar staff are friendly. The pool is open to late into the evening so you can swim in the dark with the pool lights flickering different colours. Even used the gym during our stay which has top of the range equipment and well air conditioned. The hotel rooms are cool and very clean. Just wish we'd been able to stay longer. Would recommend this hotel to anyone thinking of a visit to the very beautiful Keys.\n\nReview 22:\nThe room was nice but VERY expensive. There are no extras to make up for the cost. NO over and above customer service and we were there for our wedding. We DID NOT feel special and they did not even give a bottle of champagne on our wedding day or night. For the price, we wanted to feel like a King and Queen. But instead, we were TOTALLY ignored!!!! We will NOT stay there again!!! !\n\nReview 23:\nThis hotel gave us an experience that will last forever. The service was top notch, the food was incredible, i can't say enough about the visit. We are coming back this year for another great experience.\n\nReview 24:\nI picked the hotel based on trip advisor ratings for Key West hotels. Although nice, I thought the hotel was somewhat overated. Room was somewhat small, although clearly new and cleanly maintained. The bathroom did not have a vanity to put toletries on, and we ultimately put a suitcase valet in the bathroom. We had a partial view of the pool/ocean and part of the parking lot. Finally, the HVAC system was noisy and worked only when a key was inserted in a slot by the door - the hotel seems obsessed with being green (my experience is that \"green\" usually really means more \"green\" in the pocket of the hotel owner) between the HVAC system and paper shampoo bottles,etc. Staff was very helpful and friendly, although we did not have much interaction. One of the best parts is that parking is free and the ground floor was parking so we could literally park underneath our room which was very convenient. Pool and beaches were very nice. Nice hotel, but not quite deserving the high ratings (and price) I had seen on trip advisor\n\nReview 25:\nWe really enjoyed this place and its location that allowed us to walk to Duval. People are great, the pool and beach are average. You must go to the Caf\u00c3\u00a9 for happy hour as it is good food for a great deal. If I went back to Key West I would consider staying here\u00e2\u20ac\u00a6 but not in July it is way too hot. I would also consider the Waldorf property in Key West as we visited it and it looked way nice but is not walkable to Duval. Also you must do dinner at Sunset Key. It is not cheap but worth every nickel (Unlike many meals we had in Miami later in our trip).\n\nReview 26:\nWe stayed at Southernmost on the Beach a few weeks ago and we had the best stay ever! The hotel is the best we have ever stayed at! The staff was very friendly and willing to please. They did everything possible & more to make sure you enjoy your stay with them. It is a beautiful place and they work very hard everyday to keep it a A+ resort. They also offer a beer school, wine school, snorkiling lessons and free rentals, free beach towels and beach chairs and all kinds of activities everyday! Boomer who is the activities director is the best! He does a superior job and makes it alot of fun! We really enjoyed hanging out with him the week we were there! Definately worth every penny we spent and we will definately return again! It is truely a tropical paradise! Thanks Southernmost for the best vacation ever!\n\nReview 27:\nWe are all alike we make plans to go on a trip and the research begins. Of course, we all want very nice accomodations when we go somewhere - price point usually is a determining factor -- but the Southernmost on the Beach is worth every penny that you spend -- When traveling we always try to stay at a 4-5 star hotel and this hotel was great - the room overlooking the ocean was beautiful - and the interior design aspect of the room was wonderful -- very spacious and the sheets were a true 400 tc -- many hotels brag about that and they don't measure up but these surely did -- When we research we usually see these wonderful photo shots on their web-page and then get there only to be disappointed but this did not happen at the Southermost it was as lovely as the pictures. The restaurant food was good but not 4-5 star rating but to get a good meal with very casual dining it worked well . Enjoyed our stay very much and will be back !! Thanks\n\nReview 28:\nthis was our first trip to key west. after reading lots of reviews, we decided to stay here. we didnt want to be near the \"night life\". it was quiet on this end of Duval st. but thats what we wanted. we loved eating breakfast every morning at the cafe. it was open to the beach and ocean views! we loved being able to use any of the 3 pools and 2 of them had bars. the drinks are great! we didnt mind that the building we stayed in wasnt right on the beach (it was a short block away). but we werent in the room much anyways. the rooms were exactly like the pics, clean and spacious.and even though the hotel was full, we werent bothered by the neighbors. most everyone was friendly and helpful. even though we stayed at the other end of Duval st, away from mallory square, it wasnt hard to get to down there. i booked through a 3rd party and felt we got a great deal on our stay. we would recommend it to anyone and cant wait to go back! just book early, they fill up quickly! !\n\nReview 29:\nWe stayed Jan 19-21. Fantastic hotel. We stayed in rm 557 - it was a newer bldg. The room was very nice. We loved the balcony, the bathroom was big. There was only a shower - no tub. The bed was comfortable. We really enjoyed the beach. It's probably the best hotel in KW if you enjoy sitting by the beach. We drove from Miami so we left our car at the hotel. There was no charge. It was easier to take a taxi to Duval $3 per person plus tip. We walked back from Mallory Square. Restuarants by Mallory Sq are very touristy. We loved Martini Restaurant on Duval. Fantastic food/atmosphere. We really enjoyed KW and would definitely come back. When we do, we'll definitely return to this hotel.\n\nReview 30:\nWe stayed at Southernmost on the beach the second week of Oct. The day we arrived it was pouring...but the very nice lady who checked us in offered umbrellas to use...Thank you...We had a room on the West Lawn (Beautiful) ...Boomer is the best!! We did beer school and snorkel school....Lots of fun!! He goes above and beyond for everyone....Thank you Boomer!! We also want to thank Rich the bartender...very nice and awesome drinks! My husband also bought me a massage for my birthday (my first)...was amazing :)...Loved the cafe too, only had one bad experience..but several awesome experiences too...Thank you Boomer for trying to make it right...We will be back....Will recommend to everyone to stay here...Loved it! !\n\nReview 31:\nBeautiful views! Great Service! The ongoing construction did not disturb us at all. Heard people complaining about the beach because it was not pristine and had some seaweed on it. I saw them rake it twice during our 4 day stay. The water was calm and beautiful. The beach chairs were free but they will charge you $5 for using an umbrella and there were no signs warning you of this extra charge. The sunning pier was great with chairs, umbrellas and steps right down to the water, if you aren't a big fan of sand, this is great! The pool was beautiful and staff was extremely helpful. About 1mile walk to the action end of Duval but nice that the Inn wasn't near all the noise. Prices are a little steep but overall it is worth it. Would definitely stay there again!\n\nReview 32:\nThis place was AWESOME. Very accommodating! The rooms were nice and the people that worked here were wonderful. The Shores Bar was fabulous - we closed it several nights! The Southernmost Beach Cafe was also GREAT! They have awesome Happy Hours and had the best wings we've ever had! I could have eaten breakfast, lunch & dinner there, every day. We had the Southernmost Beach Cafe cater our reception & the food was FANTASTIC. (The biggest and best coconut shrimp around!) The beach and pier area are beautiful - we had our wedding on the beach and took several pictures in and around the gardens and grounds of the Hotel and Dewey House. It was perfect! We will be back next February for our one year anniversary and are very excited! The people that work within the hotel, bar and cafe are all excellent and we hope to see them again, next year! Anyone that wants a perfect destination wedding that caters to your every whim and is nothing, but beautiful - get married here!\n\nReview 33:\nMy husband and I just got back from southernmost on the beach on Monday august 29th. We loved it!!! Great beach and pool!!! Quiet end but can still walk to Duvall street. The rooms are spotless and beautiful! Great bathroom. The front desk people are very helpful!!! We go away a lot and are very picky were we stay. But we wouldn't stay anywhere else while in key west!!! The pool bars have good food and drinks too!! !\n\nReview 34:\nWe just got back from a 6 day stay at SOTB, and I could use at least 6 more days. It was fantastic! We had a west lawn room - it was a great room, but I'll admit that a balcony would have been nice. However, there were always tons of seats on the lawn for relaxing. We had a second floor room and would highly recommend a room on the second floor rather than the first because the first floor has a lot of traffic. The staff at the resort was great. Scarlet was really helpful in getting us bikes and dinner reservations. Boomer gave us a 4.0 at beer school - which was really like a short power hour! The booze cruise after beer school may have been a bit much! We skipped wine school, but that seemed very popular as well. During your stay, don't miss a breakfast at blue heaven. I would also recommend Danger Charters for a kayaking/snorkeling adventure. It was a great trip and we would definitely stay here again.\n\nReview 35:\nI just got back from a week at the Southernmost on the Beach and cannot say enough about the hotel. We were greeted by wonderful hotel staff from the front desk (Hector) to the pool (Gizella). We stayed in the newer King oceanview rooms and have never felt so comfortable in a hotel room. They were clean, large, and I wish I had that shower and bed here at home. The pool was great and the Southernmost on the Beach Cafe was excellent. We ate there alot and everything was delicious. Kathy and Brian were great servers and we had alot of fun with them. Our flight out was cancelled and we were given a room across the street and the Southernmost Hotel and did not like that nearly as well. The staff was just as wonderful, but the hotel needs to be updated. I will definately stay at the Southernmost on the Beach again.\n\nReview 36:\nMy wife and I visit Key West yearly. We stay at a few preferred hosteleries but this was our first stay at The Southernmost on the Beach. It is the first time we actually 'Chilled' and had the most relaxing time ever. This was made possible by the resort's physical accommadations, but more importantly, by the STAFF's genuine concern for it's customers and making sure their stay and needs were met without disappointment. Every question or request of staff support was handled quickly and to customer satisfaction. There isn't enough space to do the establishment's personel justice! We especially liked Omar, Preston,and Estella(?) our pool attendant.\n\nReview 37:\nOur property was well maintained. Our room was recently renovated as the bed was huge, the bathroom was tiled and the shower was as big as my bathroom at home. You could fit 8 people in the shower. The comfy king sized bed had a direct view of the 50\" flat panel TV and had high defination channels. Honestly i could have laid in bed and watched TV all day. The swimming pool had a pool side bar and you could order from the menu. Wait to book your activities until you arrive because the concierge, Amy, can suggest where to go, what to do, and she has great hook ups on the island. Everything was clean and I can't wait to go back.\n\nReview 38:\nI surprised my wife by booking the ocean front king room. It was exactly as pictured online. The room was gorgeous, only surpassed by the view. Mike and Luis were especially helpful at the front desk, but everyone as a whole was great. Nothing was better than laying out on the hammock with my wife watching the sun rise. It was so quiet and peaceful and relaxing. I would highly recommend this hotel (and room).\n\nReview 39:\nOur five day stay was just fabulous. Great service at the bar. Fun bartenders. The seafood and wine at the restaurant were excellent. Nice pool. Great location close to everything but in a quiet area. The balcony and view from the west lawn rooms were superb. Bike rentals were a nice touch too.\n\nReview 40:\nFamily travel for 11 persons three children under the age of 5. Everything about this hotel is fantastic the food at the restaurant right by the beach is yummy and the drinks/cocktails are made with real fruit. The staff was always helpful and ready to answer questions. Go for a walk and be ready to be amused by the galleries and shops. Another great restaurant for anytime is banana cafe on Duval st short walk from the hotel. The beach is not breath taking, I 've seen better!\n\nReview 41:\nMy husband and I stayed for 6 nights in a new king size room with a balcony. We loved everything about the room which included an awesome shower, coffee maker, in-room safe and refrigerator. The pool was very nice and clean with a view of the ocean. Pool bar is open until 11:00pm and if Kevin the bartender is working you will have a great time. The location was great and within walking distance of most sights. If it's too hot or your not up for a walk you can rent a bike or scooter ( scooters are awesome ) catch a cab or take a trolley. The hotel has a private beach nothing to get excited over, none of the beaches on this island are great. The reception staff was extremely friendly and very helpful. I do recommend the Hemmingway House, bars/shopping on Duval, Mallory Square sunset, a jetski tour around the island ( located next door on beach at Reach Resort and a scooter rental ( only way to see the island ). I would definitally stay at the Southernmost on the Beach again.\n\nReview 42:\nKey West is like going to a tropical island without leaving the US. First time there and had a great time. The room was great! Staff was helpful and friendly. Great poolside activities and staff had excellent recommendations for site seeing and restaurants. I have to say the beaches in Key West are rocky and their is a lot of sea weed but if you wade past it the water is great. The pools were great though!\n\nReview 43:\nthis stay was as close to perfect as you can get. stayed on the top floor of building A. Beautiful view of the ocean. Yoga on the beach at night. would not want to stay near the pool it is very loud there. it is expensive. wonderful Cuban restaurant across the street. very casual takeout. the hotel grounds are beautiful and the beach is private. we highly recommend this hotel.\n\nReview 44:\nThis picturesque resort is just as described in their marketing materials. We stayed in the \"A\" building. The room was very modern and clean. The bathroom was especially nice, with a HUGE walk-in shower. (Not yucky white bathtubs and shower curtains here!) The views are wonderful, from the grassy courtyard area between buildings, to the small and private sandy area overlooking the water. There is a public beach immediately next to the hotel. This is more than adequate for our needs and you get a complimentary beach chair for everyone in your party...just show your room key to the attendant. We definitely will stay here again the next time we visit Key West. All of the staff were very excellent except for one testy bartender--which only resulted in him losing our business for the entire week! (how silly to not have bartending be top notch in a notorious drinking town where there are so many other options).\n\nReview 45:\nWe stayed at Southernmost on the Beach for 4 days attending a beach wedding and had a great time. The hotel room with an ocean view (not ocean front) was large, clean and very comfortable. The king size bed was great! We enjoyed our time at the nearby pool (super mojitos at the pool bar), on the beach and at the Beach Cafe. If we wanted, we could have stayed at the resort the entire time. Parking was very easy and the staff was very friendly. Other friends and family stayed at other facilities that make up the Southernmost Resort complex, and all reported similar, very positive experiences. And even though this hotel is located on the southern edge of Key West, we had no problem walking to restaurants and other attractions further north on Duval Street, it's about 1 mile to the northern beaches. Highly recommended!\n\nReview 46:\nMy husband and I just returned from the most beautiful place on earth. The place being the Southernmost on the Beach in Key West , Fl. When we arrived we were warmly greeted by Luis. We stayed in a beautiful oceanview room on the west lawn of the property. Our room was beautiful. The ENTIRE staff was professional and friendly . Boomer kept things hopping with his hula hoop contests, sunset celebrations, snorkel class ,wine school and beer school, we really enjoyed every minute of our vacation, we actually found plenty of time to relax on the private beach. We dined several times at the Southernmost on the Beach Cafe, every meal was perfect. Made perfect by the friendly staff,delicious food and beautiful setting. The location is perfect , on the quiet end of town. Within walking distance of all the attractions. I would love to name everyone by name that made us feel as though we were the only guests staying there, you are all wonderful. Keep doing what you do. We only had one complaint, the time went by far to fast. There is only one solution, book a return visit and stay longer.\n\nReview 47:\nWe stayed at the Southernmost whilst touring for 4 nights. It was great. Room overlooked the pool and on to the private beach. Everything was near to hand. Shop was just across the street. Cruse ships in the distance, tropical rain storms and sun sun sun!! $5.00 for a beach chair was fine, drinks were on tap and we hopped back through the gate to the pool which was a good size. You don't want to swim in the sea it is a little dull. Just watch the sand creatures my husband got eaten so spray feet well with DEET. I really struggled to fault it. I think this is my favoutite from the 7 we tried, you could easily stay here for 2 weeks. We went on a wild dolphin tour with dolphin adventures, that was cool, there was just us and the dolphins and I even learnt to snorkle. Not cheap at \u00c2\u00a3200.00 for 3 hpours but a life experience!! Definatley will be coming back\n\nReview 48:\nSouthernmost Hotel on the Beach is the most beautiful and accommodating hotel at which I've stayed. Food and staff at Southernmost Cafe on the Beach were excellent also. This was our first trip to Key West. We walked everywhere. The concierge, Julie, treated us like royalty. Everyone in Key West is so friendly. I plan to return, bringing other family members here to do more sightseeing. One week was not nearly long enough to take it all in, especially since we returned to the beach each afternoon to soak up the wonderful, warm sun. Looks like the night life is especially fun. Our hotel was so nice and quiet, and when we wanted activity, we walked up Duval street to tour the island. Judy from Austin, Minnesota\n\nReview 49:\nThis is our second stay in the new property and my husband and i could not be more pleased! Staff is super friendly and the room immaculately clean. Bartender Rich was great and restaurant food was great. We love the \"quiet\" end of Duval and enjoyed the pool area and beach access. Ambrosia sushi restaurant next door is fantastic! Everything about Southernmost exceeds expectations.\n\nReview 50:\nThere's a reason this is one of the top-rated locations in Key West - it's wonderful. We had a great experience - loved the rooms, staff, grounds/pools, etc. We ate by the pool (from the Southermost Cafe) and the food was excellent. The spa looked small, but I had a great massage. The location is perfect, too. It's short walk to town, but far enough away that you don't have the noise. 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{"id": "1149365", "pid": "1149365", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed at the Epic for business and was eating at their outdoor restaurant and tasted bleach in my food. I immediately ran to the restroom and saw bleach spots all over my clothes. When I returned outside I looked up and realized someone who lives there (also residences) was pouring bleach off the balcony. They did comp my meal and buy me a new shirt which was nice. Overall hotel is nice & clean- pool, gym & rooms.\n\nReview 2:\nWe stayed at the Epic hotel in october before a cruise and again after the cruise . The hotel itself wa exceptional in every way . I have styed in 5 star hotels all over the world and not one of them will beat the Epic hotel. We arrived at the hotel at 6.45am hoping to leave our bags and then maybe if we were lucky check in in the early afternoon . To our surprise we were told that our room was ready for us straight away. There were 3 couples so 3 rooms. We were trilled as we were wasted after the final night of our cruise. The next day we were allowed check out at 4.30pm because we had a late flight back to ireland at no extra charge. The Epic is in possition 1 for a reason and long may it continue\n\nReview 3:\nWe recently stayed in the Epic while on honeymoon and from the moment we arrived after a long flight we felt like we were in heaven. The staff were incredibly welcoming and friendly. We arrived just in time for free wine hour which is a really nice touch. contary to other advice about downtown Miami we found it very pleasant and safe and walked to Bayside every evening for drinks and found the Epic to be in an excellant location. Our room had a great view and we can see now what people meant about the comfy beds.We had room serivce for breakfast one morning and it was superb. The Epic was first of four hotels we were to stay during our vacation and it really set a high standard. also the pool area was amazing just like in the pictures and we spent a lovely morning in sun there. We dont have any complaints and wish we didnt live so far away so we could visit there more often....!\n\nReview 4:\nI rented a one bedroom suite with a balcony and view of the bay for $600.00 The bathroom had black hair in the shower. There was no coffee maker in the room. Free coffee was available from 6am - 9am ( this was even on the weekend). I was told by the staff to walk two blocks down the street to Starbucks to get coffee! Saturday evening, 12am, we ordered room service. There were minimal options for room service. Quesidilla's, salad, macaroni and cheese(which they were out of? ), panini sandwich. The quesadilla's were overcooked and filled with more onions and peppers than cheese. I am sorry to add that they were the worst I have ever had. My salad was forgotten, so I had to call and remind them. The romaine lettuce was brown on the edges, definitely not fresh. We received one set of silverware for 4 people.\n\nReview 5:\nWe stayed on the concierge floor and really enjoyed the lounge and the food provided. The staff there went out of their way to be friendly, helpful, and accommodating. In particular we would like to single out Mark, Oscar, and Gene for going the extra mile. Ashley in reception was always ready with a smile and friendly hello to welcome us when we entered the lobby. All in all a most enjoyable stay and we will stay there again next time we are in Miami.\n\nReview 6:\nStayed 3 nights following caribbean cruise. I chose the hotel after studying previous reviews. We stayed in a beautiful room on the 29th floor club level with a waterview one could die for both day and night. The club concierge christopher and gene were extremely helpful. In fact all the staff were great. The location is excellent easy to get to, quiet but near enough main sights and highways. Not cheap but value for the money. This is my first time at a Kimpton hotel. With this quality i'll definitely seek out their hotels for the future.\n\nReview 7:\nGorgeous hotel; wonderful staff; fabulous restaurants. Will stay here again, and again, and again.\n\nReview 8:\nSince i have an office in Miami, i travel there quite often. This was my first stay at the Epic and i can tell you it was the best experience I had in my 18 years in traveling. There is always something to do weather it be at night or during the day. The roof top pool and the night life is amazing. The view of the harbor and the city is amazing. The roof top pool is immaculate and a wonderful place to relax after a hard day of working. I would recommend anyone who travels or just looking to get away to stay at this hotel. It will be hard to top this hotel. Classy, friendly, comfortable and spectacular views of Miami.\n\nReview 9:\n1 My check-in process was botched 2 My room, a jr suite at almost 500 a night, looked directly at a parking garage. No \"city view\" at all. No view at all period! 3 The bar staff on the first floor were rude and uninterested and told me that no restaurant in the hotel was serving food (it was 11pm). After going to my room to Google where in Miami I could get food at 11pm, I was directed to the sushi restaurant...inside the Epic. Sure enough they were still serving. Back down I went. And by the way, I had a great meal and great service. 4 The plug in my bathroom didn't work 5 The jets in my tub would turn on randomly.... while I was not in the tub 6 Did I mention how incredibly intolerable my view was??? ?\n\nReview 10:\nGreat rooms, beautiful hotel, fantastically pet friendly (the main reason I stay here). Just avoid room service (they never get it right -- haven't since htey opened), eat at one of the other local hotels for breakfast and lunch (again, they never get it right. Dinner is somewhat better than breakfast and lunch but why take the risk? The view is worth it only if you are having cocktails outdoors and don't mind cigarette smoke), and eat in the Japanese restaurant downstairs which is exellent, and you will have a good experience. Spa services were average. The pool is lovely. Lobby is lovely, front desk staff is friendly.\n\nReview 11:\nTo all and anyone who is planning a potential stay at the Epic hotel. Take my advice, DO NOT DO IT!!!! But, if you would like to have the absolute worst hotel experience possible, be my guest. First and worst on my list is the room service! A bib salad with romaine lettuce. When I called informing them that it wasn't butter lettuce, a very casual \" sorry we should probably change the menu\" reply. Secondly, black burnt grilled cheese sandwiches, a rare ordered steak frites comes back well done like a hockey puck, and no frites, but roasted potatoes. Morning coffee order never arrived. Restaurant waitstaff constantly engaging in nonsense chat with me during my meal. Whoever is running this show needs to go back to management school. To top it all off with the cleaning vacuuming outside my room door at two in the morning waking me up from a dead sleep. When I asked him to stop, he didn't understand english and kept on vacuuming until forced to call the concierge.\n\nReview 12:\nWe debated where to stay in Miami for some time, and opted for EPIC after reading the great reviews. I have to say, we were not disappointed! Simply magnificent, a wonderful hotel with great staff. We had a high floor with a sea view, and to sit on the balcony each evening made me want to move to Miami :) If you can afford this- you will love the place!\n\nReview 13:\nAdding to what others have posted, the key to this outstanding hotel is the people who run it. Brent McNally and Danys Cervantes, along with Reuben at the concierge desk, went out of their way to make our stay smooth and comfortable. They are working with a true gem - the hotel is beautiful and is fully kitted out with everything that one would want - fantastic rooms, a great location, a gorgeous pool deck with views, a superb gym with classes, and Zuma (fabulous!). Trey greeted us upon arrival in the most gracious way, and it our stay only went 'up' from there. Bravo to a team that really seems to enjoy their work, who really know what they're doing, and who make you feel like you're at home (no easy feat in a large hotel of this size). We're looking forward to returning in a few weeks ... it will definitely be our home away from home over the next few years as our son attends college at the U!\n\nReview 14:\nStayed at the Epic for a recent conference in Miami. A/C didn't work, and the plumbing sprung a leak so we had to move rooms. Staff had a severe attitude and was less than helpful. But most of all, one of the staff went through my wallet which I left in my room and made copies of all my credit and debit cards. What a nightmare to cancel all the accounts and put them on fraud watch, but not before they charged 4 times at the local Winn Dixie. I'm filing a police report and hope they catch the people involved. I won't be staying here again.\n\nReview 15:\nAfter long hours of searching online for hotels in Miami with exceptional views and a great location, we came across Epic Hotel. We stayed there for 4 days and we couldn't have been more satisfied with our stay. As soon as we drove up, there was a valet guy opening our door and welcoming us to the hotel. We walked in the hotel and were immediately greeted with a big smile by the front desk. As soon as we arrived to our room, the bell guy was waiting with our bags at the front door. We walked in the room and were immediately impressed by the spectacular view of the bay. We took a quick tour of our room and couldn't have been more satisfied with our decision! The room was very clean and the bed couldn't have been more comfortable! All in all I would recommend Epic Hotel to anyone who is visiting Miami looking for that 5 star experience with exceptional views!!! We will be back\n\nReview 16:\nGot a corporate rate at the EPIC for 2 double beds and city views. When we arrived, the staff graciously upgraded us to a water view king. just as other kimpton hotels, the staff is friendly and professional. the room was large with a large balcony. we ordered food service one day for lunch and it arrived quickly and was good. the housekeeping staff was ontime and did a great job.\n\nReview 17:\nI don't know what else to say. this hotel is fabulous, clean, excellent service, you feel like you are in the lap of luxury at a reasonable (but not cheap) price. I will definitely make the Epic my hotel of choice in Miami. I don't think you will find a better hotel.\n\nReview 18:\nEpic is the best hotel i ever stay in Miami . The staff, the Room , the pool, the japonese restaurant!! You have to stay here ! !\n\nReview 19:\nWe came off our Amazon cruise and stayed at the Epic Hotel for the New Years. What a great place. The Hotel staff were fabulous, the location was perfect for seeing the fireworks and the facility was pristine. One particular staff member made our stay special. Christian Betancourt dropped off our bags that had arrived late to our room. He showed us how the room worked and all it's particularities. Later, he was helping us at the front desk with directions and recommendations for dinner. Our last encounter he spent 20 minutes on our cell phone giving directions to our shuttle driver who was lost and he still managed to get other guests taxis, direct traffic and help load and greet guests as they arrived. Exceptional service which was typical for all the hotel staff we encountered. First trip to Miami but not the last. Paul M\n\nReview 20:\nDon't believe the hype of this hotel. The food was Garbage-eat out every day! I took my brother to Miami as a graduation gift and I thought we were getting a top shelf hotel and I have to say...big disappointment! The staff was just ok, nothing impressive at all. They will tell you something is complimentary and then it will appear on your bill. There was no mini-bar and the toiletries are not a brand name. The beds were comfy and the rooms weren't cleaned often, I always had to ask for the room to be cleaned. I just didn't like this place and would never stay here again. Stay at the Four Seasons, this pay is a wanna be 4 and 5 star and doesn't cut it! !\n\nReview 21:\nMy friend and I went for a girl's weekend and were very disappointed. The hotel is a high rise, and we were given a room on the 18th floor. Unfortunately, they failed to tell us that construction was taking place on the 16th floor. Instead of moving us to a higher room, they offered to buy us a meal. The service was hit-or-miss. The restaurant staff could not have been nicer; however, others were less accomodating. The cleaning service basically made the beds and picked up the towels. They'd leave room service trays in the room, didn't wipe down tables, etc. All-in-all, not a great experience for the cost.\n\nReview 22:\nI have now stayed at this hotel twice at Club level and find the service excellent. The staff are always extremely welcoming and accommodate all your needs. I would strongly recommend this hotel to other people visiting Miami either on business or pleasure.\n\nReview 23:\nAfter a harrowing experience at a rental home, The Epic welcomed all of us (my kids and Chewy - our border collie) with open arms. I was a bit of a mess and asked the bellman to get me to my room as quickly as possible - and he did just that. My room was spectacular and I wish I could have stayed in that bed for days - next time I will. We were treated as if we were part of \"the family\" and that was welcomed by all. The concierge in the club room, as well as the staff, went out of their way to make sure we had everything we needed. There were a few bumps during our stay. However, a wonderful manager, Brent, apologized and made everything right. I travel for business and will definitely make The Epic my home when I am in Miami.\n\nReview 24:\nStayed at this hotel pre and post cruise November 2009 and could not have wished for anything better, the rooms were spacious and very clean we had a fab bathroom with twin sinks a large walk in shower with a bath tub. You could watch your flat screen Tv from the bath tub as there was a window (minus the glass) that allowed this, there was a blind that you could drop down for privacy over this window. We had Internet access, a fridge that was not locked a decent clock radio with iPod dock. Put it this way I would stay there again in a heart beat\n\nReview 25:\nHave stayed with different Kimpton hotels before and was excited about the new property in Miami. The location is decent, employees are eager to help but the club that they have is a mess. We wanted to check out the lounge but was refused because we weren't dressed appropriately so we went to Mary Brickell Village (good alternative for the Brickell area). The worst part was when we returned late at night and saw a man throwing up in front of the lounge. Seems like they would rather service a guy who was not only dressed down but apparently with no class either. Wouldn't recommend this Kimpton hotel for a family oriented guest or business traveler.\n\nReview 26:\nChose this hotel after seeing ratings on tripadvisor and was not disappointed! Words do not describe the quality and service of this hotel, excellent in every way. I am a frequent traveller both for business and pleasure and stay in nice hotels often, but the service here was unique in my opinion. The pool area is also beautiful and water was quite warm and comfy for an outdoor pool.\n\nReview 27:\nMy boyfriend and I took a trip to Miami in September 2010 and stayed in the Cityview Junior Suite the room was very clean and comfortable. The people were very friendly and helpful when we needed something they brought it up to us in a reasonsble time. The Epic hotel is a very nice hotal to stay at I will stayed there when I take that trip to Miami again.\n\nReview 28:\nEven though we were rescheduled due to the hotel closing for two weeks, staff made our transition to their hotel from a South Beach hotel seamless. Everything was superb: from the biscuits they provided our pet to the sincere friendliness of the staff. The area 31 restaurant food was excellent with personal attention from the staff. Will be going back in February\n\nReview 29:\nThe thumping rap music accompanies far too many hours to appreciate this property in any way unless you are a fan of such perpetual pounding noise. Booking a Club Level ocean view room to enjoy the view and relax was impossible with the blaring sounds of the the pool below.. Enjoying a quite dinner outside at their Area 31 restaurant impossible!! The food is fabulous but the noise is unbearable. In all fairness it is a perfect spot for a certain age group ~ but not for a young at heart senior citizen looking for a nice relaxing week-end. We come to Miami several times a year and ths will never be on the list again! We love Kimpton properties but definitely Not This One !!! Staff in Club level. Exceptional but this cannot take away the anguish of having to stay in your room and still hear the pounding sounds of the horrid \"music?\" !! !\n\nReview 30:\nWonderful place for conferences and vacations. Right in the heart of downtown Miami with great views and rooms. Looking forward to going back sometime!\n\nReview 31:\nThe Epic is one of the nicest, warmest, fun and hip hotels I have ever stayed in. The staff is warm but professional, helpful, knowledgable and friendly. It is such a pleasure to stay at a hotel that makes you feel like you add to them by just being there. We have been going there since the Epic opened and the staff always remembers us. Now I try to plan all of my hotel stays at Kimpton Properties but especially the Epic in Miami. The only tip you need is if you need anything, just ask and it will be taken care of. I highly recommend this hotel for business or pleasure. Sharon Winter park FL\n\nReview 32:\nOk, I am a big fan of the more intimiate guesthouse/bb type hotels... EPIC is grand, huge, luxorious and yet still a boutique. The staff was awesome and the service we encountered was impeccable (specifically by the pool),.. we were constantly getting water refills and even got some fruitkabobs. The rooms were comfy, cozy and the beds were cloudlike. I loved that although it was a city view, once you closed the sliding door all of the noise disappeared. :) The ONLY negative is the overnight parking... @ $32... THATS INSANE! Guests should be able to park for free... afterall, they are spending money in your hotel... Area 31 Breakfast was good and plentiful :)\n\nReview 33:\nMy husband and I stayed at the Epic last weekend as part of their anniversary promotion for Kimpton In Touch members. This was an opportunity for us to take advantage of a great rate at an awesome hotel! I am familiar with the Kimpton level of service, but I have to say that the staff at the Epic far exceeded my expectations. Everything from check-in to the wine reception to the quality of the room was top notch. I am looking forward to my next stay in Miami and will definitely stay here again! Highly recommended.\n\nReview 34:\nStylish, swanky, ritzy, with beautiful people lounging by the pool. The customer service was excellent and they make you feel like royalty. It is definitely worth the splurge. I could spend a week just laying in the cabanas by the pool.\n\nReview 35:\nI attended a conference at the EPIC Hotel and found the staff to be very attentive and friendly. The location was great for taking relaxing walks and the views were wonderful. I travel every week and this hotel is one of the best out there.\n\nReview 36:\nThis hotel was clearly not staffed or ready for the busy New Year's Eve weekend. Upon checking in our room was not cleaned. After being told we would be moved to another room and a bellman would bring the new keys we waited without result. We had to drag luggage to the reception desk, stand in line, and make new arrangements for ourselves. No upgrade or breakfast comp was given. Breakfast on the 16th floor was another mess. We waited 50 minutes for our food to arrive without even having coffee refilled. Food was cold and incomplete, had to get up to \"hunt\" condiments. Also had to try and flag staff for coffee. It was pretty but I will never stay here again.\n\nReview 37:\nWe recently returned to the Epic to take advantage of the Miami Spice travel package that they offered. I found this package on the Ilovemiamispice website, and realized what a good deal it was after I was given a run around on price by one of the Epic's booking agents:(. We were able to stay on the Club level again, and when they ran out of city view rooms, they upgraded us to a water view room at no charge. I was glad they offered two nights parking as part of the package. Oscar, the Club level concierge, and Bruno, the Club attendant were very helpful in getting us dinner bookings at other restaurants also participating in the Miami Spice promotion. The main pools were closed due to pool deck renovation, but the pools that were used by the condo owners were a good substitute. The service again was superb, as well as the service at Zuma and Area 31\n\nReview 38:\nDramatic lobby with warm welcoming staff. What an amazing combination. Extra large rooms with extra large beds. A sea of luxurious white linens. Terrific terrace with views of the city, Miami River & Biscayne Bay. A desktop PC hooked up and ready to use, at absolutely no charge. I could go on and on about the bathroom, almost as large as the bedroom. Two Vessel sinks, a deep soak tub, separate shower and water closet and more towels than you could use. (One tiny caveat, the air conditioning is motion sensor controlled, it can get a bit warm during the night or if you have been out of the room for awhile). Complimentary coffee service in the lobby every morning. There is also a wine serviced from 5-6 every evening on the 16th floor pool deck. We could not have made a better decision for our Miami stay. Kimpton never disappoints but the Epic exceeds expectations.\n\nReview 39:\nWe stayed in the Kimpton for Art/Basel and we were delighted with our room. It was over the Miami River and we had a great view of the city at night. The service and friendliness of the staff, especially in getting taxis, was genuinely helpful . It turned out to be a good location as the parallel events like Scope, Red Dot and Art Miami were in Wynwood and the convention center is in Miami beach across the bay. So the hotel is in the middle location. For us, being way over 21, it was great -- at the end of the day -- to get away from the crowds. There's even and excellent Exhale spa!!! If you love the Kimptons like we do, there is a new one in Miami Beach that is in the noisy excitement and on the beach, with a pool and even its own art event!! Something for everybody!\n\nReview 40:\nif you are not looking for the beach, this is a great hotel. rooms are spacious, open, airy. pool is gorgeous, lots of pool ammenities (suntan lotion, plenty of towels, attentive). so cool - computer in your room. exhale spa wasnt open yet, but it looks like its going to be great, took an awesome yoga class\n\nReview 41:\nStayed in a one bedroom suite at the epic and fell in love with the place. Plush deluxe king size bed. Beautiful, well appointed lobby. Extra friendly staff! Gorgeous pool with poolside bar. Staff was somewhat slow on serving drinks there, but everything was top of the line. Travel quite a bit, and will always return there if staying in downtown Miami.\n\nReview 42:\nThis hotel looks pretty new ans it does have many comforts (free internet connection on the room, bath and spacious bathroom, very comfortable bed as regards what better suits me..). Views on bay and city building were really amazing and staff was very professional and kind. I would sincerely suggest this hotel for those visiting Miami. I would have had some different ideas about the location (not so close to South Beach..) but because of its high quality i would definitely recommend this hotel.\n\nReview 43:\nMy husband and I booked this hotel for one night following our 8 day eastern Carribean cruise. I wish we had more time (well maybe if it was warm in Florida, brrr!) I have to mention Oscar and Seth, they were fantastic! Superior customer service. In short, we were very early to check in but a room was made ready for us before 11am. The room was gorgeous with the most incredible view and it was very comfortable. The rooftop pools were warm and inviting and the views were stunning. When we arrived back from dinner we had received turn down service. We had drinks at Area 31 and the River Lounge and the service was excellent and atmosphere was very nice. Ordered room service for breakfast and it was great too. Very large portions however! We really enjoyed our stay and can not wait to return in the future. FYI, a taxi is approximately $25 to South Beach but it was not a big deal.\n\nReview 44:\nWe stayed here for 5 nights and couldn't have enjoyed it more. We had an amazing room on the 27th floor overlooking the port of Miami. The room was very luxurious and had everything we needed including a computer and wi-fi which came in really handy. The hotel itself is very modern and clean and the staff were really helpful. The location of the hotel is also very convenient. It's in Downtown Miami which we really liked and the AmericanAirlines Arena is within walking distance so we could just walk home after the game. The hotel has two really nice pools, both are a great temperature and the staff bring you towels and ice water throughout the time you spend at the pool which was great. All in all I can see why this hotel is number 1 in Miami and we certainly won't be staying anywhere else when we return!\n\nReview 45:\nIt was our second time in Epic, now with our family. The rooms remains excelent, very clean, nice bed and shower. It was a very good experience. Best hotel in Miami.\n\nReview 46:\nMy production crew and I were working with clients holding a conference at the InterContinental hotel, just around the corner from the Epic Miami and were all reassigned to the Epic, in an overflow situation with conference attendees. As a group of colleagues that has traveled extensively on business for many years - no one in the group could have been happier! The rooms had great views, the restaurant and bar were very gratifying and the staff was wonderful. I highly recommend this hotel to anyone going to Miami, for business or pleasure!\n\nReview 47:\nWe stayed here on our last night before flying home and for this it was a perfect option. Location... eeehhh...but it all depends what you are here for an for how long. Downtown like in many US cities is a bit depressing. You can however walk down by the water and there is a shopping centre nearby but it is a few hours distraction, nothing more. It is close to the Historical Museum and Art Museum so for an overnight stay, there was enough to keep us busy. As detailed by others, the rooms are great. I just loved the balcony and the views are fantastic. Service also very good. Free internet in room (always a bonus for us Europeans who are not used of this). Valet parking was about 30 dollars if I remember correctly and on a small sample (having only got the car out once), it was a little slow.\n\nReview 48:\nWe loved our stay in the nice hotel in the downtown part of Miami . The rooms are comfortable and quiet, with a nice terrace. Overall is pretty clean too. I love it because is out of the busy area of south beach. Inside the hotel there is a fantastic Japanese restaurant. We totally raccomand it and we will for sure be back!\n\nReview 49:\nI know I have seen pretty good review on the Epic but maybe we were not lucky... First of all, I did not get the connecting rooms I requested and I did book months ago directly through the hotel ; pretty easy to have separate room when you have two young children! But the most unacceptable thing is that I discovered in our room pieces of broken glasses which could have hurt us. Furthermore, I found the service quite average depending on the waiter/waitress. I spoke to a receptionist manager who apologized for the inconvenience. But I do not give a second chance to the hotel. We definitely will not be back! We switched to Fontainebleau. If you are demanding like me on 5* star hotel, I will not recommend the hotel. Appearance is nice but service is poor.\n\nReview 50:\nWe arrived late tired and a little tetchy we were greeted by the most amazing staff they were warm and polite yet understood that we needed a drink a shower and bed. We were efficiently escorted to our suite with the minimum of fuss The suite was beautiful the ambiance was peaceful and relaxing, the views of the Miami night sky were amazing .then as if by magic a glass of wine and a cold beer were delivered to our room what a treat The rest of our stay continued in the same vein the service and quality of this hotel is second to none We have been lucky enough to stay in some of the best hotels in the world but our stay in Miami was enhanced by the wonderful staff, the great location and facilities at the Epic hotel\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29197, "query_start_index": 29199, "query_end_index": 29199, "truncation_seperator": "... 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{"id": "252244", "pid": "252244", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe went during Spring break with our 2 teens and we all loved the hotel. Nice rooms-the beds, linens, showers were great. The lobby is nice with a lovely bar. The bartender was very entertaining and great with the kids. There are lovely restaurants in the neighborhood. The colloseum and forum area are a stone's throw. Great value for the money. Great breakfast. The staff was so friendly. I would definately return here.\n\nReview 2:\nThe hotel's location was one of the highlights. unfortunately we had bad luck with everything else. We had a tiny room even though I had booked a superior. But the biggest problem was the front desk. They were so continuously rude and unhelpful during our stay that we left after just two nights. This was my first encounter ever of Roman lack of hospitality. These people shouldn't be working in the service industry. The buffet breakfast is excellent but don't order room service if you want freshness.\n\nReview 3:\nWhen it comes to value for money, this hotel beats them all! Not only were the staff incredibly helpful and polite, the rooms were very clean, spacious and quiet. The location was perfect (just a stone's throw from the Colosseum and in a quiet road) and the air conditioning was a blessing! A must for everyone: the hotel's Terrace Restaurant. The food was sublime! Well worth the money. We recommend this hotel for everyone visiting Rome, young or old, the staff will go out of their way to make it a perfect stay (I'm not being paid commission - honest! We just had such a great time).\n\nReview 4:\nI stayed there last week with my parents and my aunty. I found the staff to be very pleasant and the rooms very clean. Its very near the Colossuem and there are many restaurants in the locality. We were recommended 'Comparone Restaurant' by the hotel. Do NOT eat here. They charged 4 euro per person for bread and then a service charge. The service was terrible and the food not great. I would recommend 'Il Bocconcino' which is a five minute walk from hotel. The meal was lovely and the service excellent. Overall we had a pleasant stay in Rome. Great place so much to do.\n\nReview 5:\nVery convenient to all the sites.Rooms were spacious and well appointed.Breakfast very good although staff could be a liitle bit more efficient at clearing tables.All staff were very helpful and friendly.\n\nReview 6:\nThe hotel is nice, I'll give it that. But the location is bad, bad, bad. Out beyond Coloseum and not in historic center which would be much better. And the place is very, very, very expensive for what you're getting. I'm still fighting with the hotel about the charges on my credit card FOUR MONTHS after the trip. And the worst part of it is that the people who work there are so mean! This was my honeymoon and I was expecting much more. Do yourself a favor and DO NOT stay here.\n\nReview 7:\nWe were delighted with this hotel, which we booked based on the reviews we'd read on trip advisor. We were not disappointed. The hotel is stylish, spotless and the staff could not be more helpful. They gave us sound recommendations about where to eat in the vicinity, and helped us to find shopping areas, gave us advice on buses etc for getting around the city. Breakfast was lovely and the rooms had good aircon - an absolute necessity given the temperatures in Rome while we were there. The rooms are a good size, and well furnished and comfortable. This hotel is ideally located for the main archaeological sites in the city, it is a couple of hundred yards from the Colosseum, and close also to the Forum and Palatine Museums and Domus Aurea. Its a good walk/bus ride to the main shopping area near the Spanish Steps, and for the Vatican Museums. We wouldn't hesitate to come here again - highly recommended.\n\nReview 8:\nMy wife and I were very disappointed with our experience at this hotel. We have travelled quite a bit and don't go out of our way to complain, however this hotel is overpriced and small. The location is close to the coloseum, however it is not close to the central part of the city (ie all the other tourist attractions, shopping, restaurants), so you need to get transport to get around. Unfortunately we also had a legitimate complaint raised with the hotel and they simply had no interest in helping us. We stayed in another hotel on our last night which was much cheaper, big room, great location. We also didn't look too hard to find something better. I personally would pick a hotel that is more centrally located as once you have visted the coloseum & forum, you will want to be more centrally located.\n\nReview 9:\nA little late with this review as our stay was in February however we were very pleased with our choice and the location of the hotel. There are numerous small, good quality and good value restaurants / trattorias within a short walk ( minutes). We were lucky with the weather it was dry and sunny for the 4 days we stayed so walking to everywhere was pleasant. The hotel itself is a very good standard and the staff very friendly. Breakfast buffet was well presented in a pleasant environment with attentive staff. The roof area is a good place for a quiet drink in the late afternoon after seeing the sites. You pick up the phone to order and the barman brings them up with pleasant nibbles. A little expensive for the drinks but its the overall experience thats worth it. Rooms are a resonable size, modern and comfortable. Got a good deal from the hotel website and found it particularly good value at the time of year we stayed. Would definitely recommend this hotel and location as an oasis to return to after the hustle and bustle of the main areas.\n\nReview 10:\nI booked 2 twin rooms 4 months in advance of a trip to this hotel. Upon arrival at the hotel we were somewhat horrified to be told that 2 of us were going to have to share a double bed. We were 4 middle-aged women on a weekend away and the last thing we wanted was to share a bed. After some heated discussions the hotel put another bed in the already crammed room. This hotel isn\u2019t cheap so to have to sleep on a put you up was totally unacceptable. Added to this the staff are rude and the overall atmosphere in the hotel is cold and unfriendly. To top it all, we were taken to the airport by a hotel driver who had little regard for his own life let alone ours. Even given Italian standards it was reckless. I booked this hotel after reading reviews in travel guides but this is the last time I will be trusting the info in one of those!\n\nReview 11:\nStayed at the Capo d'Africa for two days in spring 2007 together with my girlfriend. It was our third time in Rome, and Capo d'Africa was the best hotel so far. The price is reasonable considering the great locations and standard. The location is superb, just a few minutes from til Colloseum. It's also close to public transport, and several small restaurants and shops. Recommend the small restaurant one block in direction of the Colloseum. The room was of good size, and high standard. Clean and nice. The street outside is quiet - although in weekdays there is some traffic in the morning. Breakfast was good, in summer one could also enjoy breakfast on the terasse - even getting a view of the Colloseum while drinking the first italian Cappucino of the day.\n\nReview 12:\nJust got back after staying for 4 nights at this hotel and it has to be one on the nicest hotels i have ever stayed in. The location was good (being close to the metro and the tram system was really good) and the hotel was in walking distance of all the major attractions. The hotel were a;ll very nice and very helpful and overall a nice place to stay while in rome.\n\nReview 13:\nI stayed here in March of 2012. Its a very nice, newer hotel in a quiet neighborhood with an excellent staff. Breakfast was excellent, the rooms are comfortable, There is a bar in the lobby that seems to be open at all hours for a drink or a light snack. The hotel recommended \" Il Bocconcino\" for dinner ( Via Ostilia, 23- 00184). It was excellent. It was casual and the service and food were very good. We strayed from their recommendation one evening ( ate at one of the nearby restaurants, where are always hawking from the street) and were sorry we did. OK, but overpriced food plus a charge for bread! They offer a great fitness center. The location is a few blocks from the Coliseum, however its not central. You need to take a cab or metro to get to the Vatican or attactions in the center of Rome.\n\nReview 14:\nThe hotel room was clean and neat. Location was good. Overall our impression was that the rates were too high and we expected more for the price charged. After we checked the ratings and stayed there - we went back and checked the reviews again and suprisingly noticed the speed at which management responded to all reviews and the number of reviews that were single contributions. Figure and read between the lines................ Message - read average and poor contributions as well to get an accurate unbiased account.\n\nReview 15:\nFirst of all, the positive was the location is wonderful just a few blocks from the Colosseum and the Forum ruins. However, we were underwhelmed by the service, in particular as related to a problem we had. Specifically, the air conditioning was not working in the hotel and it was quite hot. With it being in a busy area, opening the window for air circulation made it difficult to sleep as people and cars buzzed by. I spoke with the concierge about them not having A/C, and I was told that it was broken, but they offered no assurances that they were trying to fix it (which they didn't fix). All I got was a \"it is not usually this hot this time of year,\" and an attitude that it was too bad for me. For a 4/5 star hotel that is quite expensive, I expect a working air-conditioning. If it isn't working, I expect an apology and a discount to make the apology real. But neither were offered.\n\nReview 16:\nMy husband and I stayed here for 3 days at the begining of October. The rooms are very spacious and comfortable, though the beds appear to be hard they are actually comfortable. The breakfast is good. Really liked the location on a quiet residental street but only a 3-5 minute walk to the Coliseum. Front desk staff is friendly. There is a great resturant only a couple blocks from the hotel called Pasqualino al Colosseo...must try the pistachio pie. Only drawbacks we found: don't cash dollars into Euros at the hotel. The exchange rate was about $10 less than at a currency exchange. Drinks at the bar are expensive! When you order a jack and coke you get charged 8 euro for the jack and 5 euro for the coke. Also, when getting into the bathtub be careful and make sure the bath mat is in place. It is extremely slick. Overall we loved this hotel and will go back on our next trip to Rome.\n\nReview 17:\nclean, but not well managed, too expensive, bad mannered, too much noise from other rooms and staff while at work. rooms were small not checked often. we booked this hotel becuse of he great reviews it got but now we think they asked their friends who never even stayed there to make the wonderfull omments, examine them more close. avoid this lace at all costs. Tom and Family\n\nReview 18:\nWe stayed here for our first anniversary weekend and we thoroughly enjoyed our stay. I had told the hotel in advance that it was our anniversary and we got a bottle of proseco sent to our room from the management on arrival stating have a great anniversary. The breakfast choices were great and varied each day. The location is virtually on top of the colosseum and you can see this from one of the roof terraces. To be able to eat breakfast inside or out and utilize the roof terrace after a busy day of sightseeing is great and a rare treat in most city breaks. Our room was a lovely size with alegre comfy bed and free wifi. The staff are all very helpful and friendly - especially the staff in the breakfast room who helped families and couples alike. There are many cities in the world still to see but if we came back to Rome or knew friends who were coming we would happily advise this hotel.\n\nReview 19:\nI have just come back from the Capo D'Africa - and i thought it was a great little hotel ! have read through some of the other comments and i really can't fathom some of them...we found the bellhops to be pleasant & helpful, the reception staff (and we dealt with 3 of them) again to be friendly, helfpul and good at recommending restuarants.... for the cost of the room you can;t beat this hotel for the rooms, breakfasts and definitely the location......nice and quiet at night, and in walking distance of everything.... i have stayed at plenty of five star hotels in the UK and i have to say i thought this little hotle could show some of them a thing or too ! the room was very big, the bed was huge, bathroom also very nice and everything was spotless.... i guess you cant please everyone all the time but it did please me and on my next trip to rome I will be staying there again !\n\nReview 20:\nMy son and I stayed at the Capo D'Africa recently and were extremely pleased. The room was lovely and definitely large enough for the two of us, with two twin beds, as requested. The beds were very comfortable. All of the hotel staff were extremely accommodating. The front desk staff arranged a guide for us (with only a few hours' notice) as well as a relatively inexpensive taxi service to the airport. Breakfast is served from 6:30 am to 11 am, and the meal itself was fantastic - beautiful fresh fruits, delicious pastries, etc. The rooftop terrace was delightful; we had drinks up there both evenings. It was very relaxing. The fitness room was a real plus, as I had been away from home (and had not worked out) for a week by the time we arrived in Rome.\n\nReview 21:\nI used my Amex points to fly FC from the US and decided I wanted to go BIG. Not knowing ANYTHING about Rome and going on a lark, I came here to read reviews. Maybe I'm too much of a hotel snob but I was let down by the reviews. The decor was decidely modern but not at all comfortable. The beds were sagging and fely like a bad version of those TempurPedic beds. HOWEVER, I needed food and the bar manager whipped up some delicious snacks for me. The in-house porn wasn't that good either. GREAT location to the Colliseum and Palatino. Nice secluded street. VERY quite property. I stayed in several properties this trip and this one was my least fav.\n\nReview 22:\nWe had a lovely time at the Capo D'Africa Hotel. The service was some of the best we received in all of Italy. From the moment we arrived, the front desk attendant was extremely polite and helpful. The breakfast was not as plentiful as the other hotels on our trip, but it was adequate and the service was very good. The bar ended up being one of our favorite spots in Rome for happy hour. We did get the private vatican tour through the hotel and were dissapointed with the tourguide. Her english was very difficult to understand and considering we paid her $75 an hour, she spent way too much time on her cell phone booking other tours. The hotel overall was clean, very nicely appointed and in a great location to see the sights of Rome.\n\nReview 23:\nMy wife and I stayed at the Capo DAfrica for 4 nights in July 05. We thought the room was excellent (and quiet), breakfast was good and the gym was modern and fairly well equipped. The location is good with Colossuem, Forum, Palatine etc all within 15 mins walk. The Vatican is the furthest distance , the walk took us an hour (go via Campo Dei Fiori market for some superb fresh fruit on the way). You must visit San Clemente church just near the hotel, a fantastic experience of ancient churches. We booked via Expedia as their rate was good. We travelled with Ryan Air form Liverpool (\u00a337 each incl taxes). You can either pre-book coach transfer tickets or get them on the plane (same price). THe coach transfer takes you into Termini station. We got a taxi from there to the hotel - 20 Euros, not too bad as we had baggage. Don't try and walk to the hotel from Termini it's too far. Hope you have as good a time as we did!\n\nReview 24:\nWe chose the Capo for the first night of our honeymoon as we had stayed there exactly a year previous to the day and loved ourselves the first time. We had informed them of all of these reasons for coming back ie. first night of honeymoon, returning guests etc and felt decidedly disapointed that there was no recognition of our honeymoon apart not even a verbal one. When we arrived the hotel staff greeted us with their usual efficiency and they were good enough to book us into a local restaurant when asked. The room was as clean as always and the locatinon is great and the local restaurants are excellent value for money (as long as you stay in the backroads). Even though we love the location and the hotel is fine we did not feel that the Capo was a great place to go on our honeymoon as it is a business hotel and we felt a bit deflated. However on visiting Florence we found out what a hotel can do for you on honeymoon.\n\nReview 25:\nI stayed in early December for five nights at this hotel. Location is great, just near to the colosseum and the roman forum, neighbourhood is quite nice and with a lot of good small restaurants. All other roman attraction are easily reachable from the hotel. Room was quite spacious and modern. Breakfast was average. The staff was quite friendly. I felt the price was excellent in comparison with the prices of other hotels in Rome of the same category. Definitely will return.\n\nReview 26:\nI totally enjoyed my stay at this fine hotel. Everyone was friendly, so helpful, patient, and affable. The room was lovely with a well appointed bath complete with plush terry cloth robe and slippers. Laundry service was fast and well done. The bar is well stocked and very well tended, and the hotel food is well prepared. A short 21/2 block walk to the coliseum and a nearby taxi stand - just 2 blocks away. Some good restaurants and at least on trattoria in the immediate vicinity - no more than 2-3 blocks away. The rooftop breakfast is more than adequate with a variety of breakfast foods - cereals, cold meats and cheeses, breads, eggs, hot meats, fruit, juices, variety of coffee, even soy milk. One can choose to eat in or outdoors. The coliseum is clearly visible. I would definitely return. I have traveled to Rome on several occasions, and this was the best experience of all.\n\nReview 27:\nThis hotel is in an excellent location, within walking distance of many of the major attractions which will save a fortune in taxi costs! The staff are very friendly, knowledgable and helpful and nothing seems too much trouble. Our flight didn't leave until 8:30 pm but the hotel arranged a taxi for us and stored our bags even though check out time is midday. The rooms aren't especially big but they are very comfortable. There is no restaurant but food is served at the bar by the very friendly barman and it was pretty good too, though with so many restaurants on your door step, why would you want to eat at the hotel anyway? I haven't stayed in Rome before so I can't compare this hotel with others in the area but I can say that it was a very enjoyable and comfortable stay and I wouldn't hesitate to recommend it.\n\nReview 28:\nOur stay at the Capo D'Africa was beyond compare. It was a fabulous hotel. Very clean and great staff. We were upgraded to a room on the top floor with a fabulous walk out terrace that overlooked the colliseum. The breakfast staff were wonderful, although I had better breakfasts at other hotels in Italy. We found a lot of restaurants in the area and all were good. It is almost three blocks to the colliseum and the forum, and very close to the metro. I would definetly stay at this hotel on my future visits to Rome. And for the price you can't beat this place!\n\nReview 29:\nWe stayed at this hotel for 4 nights and found the rooms and house keeping standards exemplary. Contrary to some of your reviews we found the staff very helpful and friendly. The breakfast was strictly continental with no hot food obviously available. It was sufficient though not very exciting. Our only serious reservation was the location which, although near the Colosseum and Forum, we found to be further from central and northern Rome than we had anticipated. There were local restaurants and we can recommend Pasqualinos.\n\nReview 30:\nWe stayed at Capo D'Africa in January 07. Booked a De Luxe room through the website and got a pretty good deal. The room (205 I think) was quite large, clean and of good standard. Bathroom was a little cramped though, but very nice none the less. It had a huge shower :) Breakfast was also great, good selection, freshly squeezed juices and a very good cappucino. Great way to start your day! The hotel crew is pleasant and service oriented. Well organized and always smiles at you. Location is a few minutes away from Colloseum and a good starting base for exploring. Sub is also close (the Colloseum station), but we only used it once to go to the Vatican seeing as everything in Rome is very walkable. A supermarket is situated only a few meters away. Also, January is an excellent time to visit Rome. The longest we had to wait in line was 2 minutes, which was at the Colloseum and the Vatican. The weather was sunny and about 20 C, so it couldn't have been much better really. I have no problem in reccomending this hotel to anyone, they truly deserve every praise they get.\n\nReview 31:\nThis has to be one of the best hotels in Rome. It is extremely central being only 3 blocks away from the Coloseum and yet is in a quiet area which does not suffer from the noise which other hotels might do. The staff were extremely helpful with nothing being too much trouble. Advice on where to go, how to get there, booking taxis and resturants etc was always keenly given when asked. Very good bedrooms of a high standard and well air conditioned - maybe the bath being just a bit small for someone 6 foot and above. The breakfast terrace was a treat every morning. Food was excellent with the views over the nearby rooftops to the Coloseum and St Peter's an extra treat (see picture). Recomendation would be not to miss this one - you'll not be disappointed.\n\nReview 32:\nClean, attentive staff, good location, quite its all been said before ! I made my choice from all the excellent comments made from genuine travellers like myself. I would reccomend this hotel to others based on our experience. Plus points are great continental breakfast large choice, friut ,cheese, meats, coissants, bread etc and its spotless especially the bathroom. There are towling dressing gowns and slippers and the shower gels etc are premium quality. The only negative and its been said before is that the shower pressure is not that brilliant. Great location for the Colloseum Forum. Use the metro from the Colloso its the nearest 5 min walk, Manzonni is ten minutes. Plenty of restaraunts in the area we found the Papagio to be the best, however its not cheap! Rome is a great city and staying at the Capo D Africa certainly made this short break a great experience.\n\nReview 33:\nStayed here for 5 nights in July 2011.... Location is nice-- quiet neighborhood just steps from the Colloseum. The other Rome attractions (Trevi Fountain, Vatican, Spanish Steps, etc) are not very close but it is really easy and really quick to catch the Metro to the more congested and touristy part of Rome (5 minute walk to station and 10 minute ride). It was nice every night coming home to our quiet hotel tucked away in a charming neighborhood. It felt like we were in a different city. Staff was top-notch. Front desk staff in particular was helpful, accomodating, and offered superb advice on attractions, transportation, etc. Great English. Also the Housekeeping staff was absolutely fantastic. Cannot say enough about them. Breakfast is served in a nice roof-top restaurant and terrace and offered a decent selection and great wait staff. They also serve food on this terrace in the evening but we found the menu really overpriced. Other positives: 30 minutes a day of free wireless internet usage in the lobby area, nice fitness room on the ground floor, large rooms with \"black-out\" curtains for early sunrises, very nice bathrooms.\n\nReview 34:\nI booked this hotel because of the excellent reviews. But when I get there I was disappointed. The room was nothing compared with beautiful pictures on the web. It was all beige, boring and dull, not a trace from colorful ethnic design I expected. Another unpleasant surprise followed: the room has not internet connection although I checked with hotel before I booked. It turned out that they can not tell the difference between telephone line and internet connection!!! And for that price and class I expected scrambled eggs for breakfast, but it was not included. But I confess they make the best cappuccino I ever tasted, and cream on top was heart-shaped!! So, I think next time in Rome I shall try other hotel because I think there must be better offer for that price.\n\nReview 35:\nThe Hotel is nice, but I really expect something more from a 300 and plus euro daily rate accomodation. First of all, this is not a true design-hotel; is a design-hotel if you look at it from the street, and in the hall, but rooms are still far away from being design rooms. The rooms are big and clean, but not design. The bathroom is clean, but very little. The breakfast on the roof is ok, and - yes - you can see the Colosseo, but with the taste in building terrace that you can find in Rome, this breakfast area could be better. Anyway, the real problems refer to the Interner connection; in the room (#205) the wi-fi connection was very difficult (I must admit, it works fine from the bathroom). Leaving the hotel, I asked the coincierge if I can print a document from the Internet, a one-minute job. The answer? \"Well, there is an Internet point walking distance from the hotel\". An Internet point? I've just paid 600+ euros for 2 days and you send me to an Internet point? Bye bye Capo d'Africa\n\nReview 36:\nBeware that a confirmed and paid in advance reservation at the Capo d'Africa Rome does not necessarily mean the reservation will be honored. I bought my hotel room through Orbitz in February '06. Imagine my shock and bewilderment when the management told me upon check in that I would be sent to their sister hotel, the Visconti Palace--I needed a roof over my head so I unhappily went along with this. I am very bitter because that Thursday evening October 5 I reconfirmed the reservation and the Capo said that they were expecting me. To add insult to injury I witnessed couples checking in at the Capo after me while waiting for the taxi to take me away--two hours wasted. The Visconti Palace was a poor substitute and definitely not an equal--their breakfast is served in the basement and the Capo breakfast is served on the rooftop with an incredible view of the Colesseum. Otherwise, the Capo is perfect in every way if management decides to honor their committments. Who needs a hotel like that ?\n\nReview 37:\nexcellent place to be based in you want some peace and quiet in such a manic city! yummy yummy breakfast, good service and good sized rooms.\n\nReview 38:\nMy husband and I stayed here for 4 nights in mid-april and had a fabulous stay! The hotel is in a great location- the neighborhood surrounding it had everything we needed. The room was clean and well appointed. The breakfast room was great and all the servers there were so friendly and helpful, not to mention the breakfast was really tasty! Oh and there's a nice workout room in the basement that we used to burn off some of the many calories we ingested! We didnt use the internet service as there is a wine bar right down the street that advertised free wi-fi and happened to serve reasonable, delicios wine by the glass and appetizers!\n\nReview 39:\nThe hotel was stylish yet unpretentious and relaxed. The staff were friendly and attentive and the room itself was exquisite (deluxe room, second floor) - Highly recommended!\n\nReview 40:\nWe stayed at the Hotel Capo d'Africa for a few days days last year.....we really loved it. We had a suite on the top level with our private terrace overlooking the Coliseum.....so charming with old stones around us. The decoration in the suite was beautiful....the amenities flavoured with green tea in the bathroom just lovely. Then on the morning we enjoyed taking our breakfast outside on the patio....the supervisor on the morning was really friendly with us but I cannot recall his name....all I remember is that he had a moustache. Really, it could not be better to start the day. Give it a try....it is a must in Rome for the price and location.\n\nReview 41:\nExcellent hotel. Staff were very helpful and the hotel was quiet, clean and modernly decorated. Recommended.\n\nReview 42:\nStayed last 3 nights of honeymoon in Italy. Very clean and modern hotel. Looks like one from the States. Very pleased with overall experience. Staff was great in helping book excursions. Most expensive hotel we satyed in, but not dissapointed or mad after. Hotel near by the Coliseum.\n\nReview 43:\nI really enjoyed the location. A 5 minute walk from the Colisseum in a residential area. There are grocery stores nearby. The place is very clean. Some interesting art. The staff is incredibly helpful. Breakfast was awesome and although, I agree the view is over-rated, I did enjoy seeing the Colisseum for breakfast. We filled up daily at breakfast and never needed lunch despite walking everywhere in Rome. The gym had some free weights and a couple of treadmills. This was a great value.\n\nReview 44:\nI stayed here with my girlfriend in Novemeber for a weekend. I was very happy with our choice. It was just around the corner from the Colosseum and the Forum, and only a 20 minute walk to Piazza Navonna. As there is a metro stop at the Colosseum, it is quite easy to go to the Spanish steps and the Vatican. The service was excellent and the room was clean. I would have no objections to staying here again.\n\nReview 45:\nExcellent Hotel, we got married in Rome (Irish Couple) and stayed here for a week. Everything was perfect, breakfast, room the whole lot was brilliant. Would recommend it to everyone. Friendly, Clean and overall a very nice hotel has to be one of the best, I've ever come across. Very central, beside the Irish College for our wedding, and next door to the Colesseum, couldn't have asked for better. Book in and enjoy it a lovely hotel. Lots of restaurants around to enjoy and a great buzz of atmorphere on the streets in the evening time, altogether a lovely experience.\n\nReview 46:\nI was impressed by the previous reviews and pictures of the hotel on the web site. All in all it didn't fail to impress. This is a bright, modern, stylish hotel which has been finished in contemporary decor to a very high standard. Perhaps the most impressive aspect however was the attitude of the staff. I can say without hesitation that at all times the staff were courteous and attentive whilst being relaxed- entirely the right combination. This hotel deserves to be in the top 10 for Rome. I will almost certainly use it the next time I visit the city.\n\nReview 47:\nWe stayed here for 9 days in November, 2011. Rooms are large, spotlessly clean, nice amenities, and the hotel is within walking distance to the Colosseum, many inexpensive neighborhood restaurants, grocery stores, post office, ATM, etc. Wi-fi free in breakfast dining area, terrace, and large lobby/bar. The buffet breakfast offers a large choice of foods, or you can order room service. The hotel can arrange tours and private guides to suit your preferences. We were set up with an excellent private guide, Silvia, for a tour of the Vatican and St. Peter's. I highly recommend Silvia if you need a guide for any of the sights in and around Rome. The staff at the hotel are very kind (especially the breakfast staff) and really go out of their way to be helpful and make sure you are well taken care of. There is a nice bar in the lobby area. I would highly recommend Capo d'Africa and we would definitely stay there again.\n\nReview 48:\nWe loved our stay at the Capo d'Africa. The rooms were modern and clean, and the staff was very helpful. From helping place international phone calls to recommending local restaurants, the service was unending.\n\nReview 49:\nMy husband and I stayed here for 2 nights on our recent visit to Rome. Check-in staff were very friendly and very helpful, eager to show us a map and where we were in relation to the tourist sights. Our room was massive - huge king bed and moderately furnished. As others have said, it is only a 5 min walk to the Colleseum and probably 30-40 minutes from the other sites (other than Vatican City). The breakfast was lovely - plenty on offer and helpful staff. This is a great hotel and would recommend it... The Le Naumachie restaurant around the corner was outstanding.\n\nReview 50:\nRoom was small but very well appointed and clean. The bed was comfortable by European standards and the bathroom was very nice if tiny. One weird thing is that the hairdryer is in the desk drawer in the room and you have to use it from there (connected). The rooftop bar/seating area was beautiful and it was probably my favorite of the 5 hotels I stayed in during our trip to Italy. The breakfast room is also on the top level and has lovely views and outdoor seating. The hotel is a little pricey but I was very happy with it and would return. One other thing I didn't like was the internet on the TV. We paid 6e for its use for 24 hrs or something like that but it's very difficult to use a TV keyboard mouse! The other choice was to pay 5e to use the hotel's internet on their PC for only 30 minutes. All staff was extremely helpful and friendly. Loved how you can sit on the rooftop and order from the bar on the ground level.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34200, "query_start_index": 34202, "query_end_index": 34202, "truncation_seperator": "... 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{"id": "2515920", "pid": "2515920", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel was in a great part of town with lots to do. The only problem was the room was not very clean. The blankets smelled bad, the floors were dirty, and there were stains on the furniture. The bathroom had mold growing on the walls and smbs hair on the floor! ( . When we asked to change the sheets in our unit the staff was slow and disgruntled. I wont ever stay there again!!! John K. Miami FL.\n\nReview 2:\nThe hotel is located in a great place. The pool area is great for all ages... even a little sandy beach area. The rooms were clean and roomy. The only negative thing is trying to eat with young children. There are no high chairs or a real dining area. The food at the pool and at the \"quick market\" was very good, but we always had to take it back to our room because we had booster seats. I think that they will bring a high chair to your room if needed though. We even needed a large piece of furniture removed to accomodate 2 cribs and they did it quickly and pleasantly. Overall great experience... going back this year!\n\nReview 3:\nWe stayed at this resort during a weekend get away to Disney World and I have to say that this is an excellent choice for families. The suites are very comfortable and they offer full kitchens. Rooms are clean and comfortable. The check in/out staff were very professional and courteous, Natalia Pelaez made our check out a very pleasant experience. We will definitely stay here again, keep up the great job!\n\nReview 4:\nWe stayed here because we wanted the two room suite and it was very large and nice and quiet at night, but a little difficult to get to the Disney parks from there. The bus was so prompt and didn't wait even 5 minutes so we got left behind at Epcot along with two other families one night. The maid never dumped our trash cans . The room was very comfortable and the bed was very comfortable and for the first time ever I didn;t have to use ear plugs to sleep at night.\n\nReview 5:\nWe stayed in November 2011 and had a wonderful time. very well located next to premium outlets for all the great shopping. Our rooms was in block F which is at the rear of the complex a way away from the main pool and reception but we just took the car to the pool as there was ample parking near reception. this was walkable but with a small child her legs tired easily.the pool was cold although said was heated but was still usable. all of the staff were friendly and helpful and nothing was too much trouble . The rooms were stunning and i cant believe how well equiped they are the only thing i needed that i didnt have was a frying pan to cook bacon so i cooked it in the oven instead,NO Problem. Going back to the USA again this year but we are going with family so need a hotel that has smaller rooms too otherwise i would be staying here again ....LOVED IT! free wi-fi too\n\nReview 6:\nService was excellent! Accommodations lived up to our expectations! Friendly staff! Great location! Close to all parks, shopping and outlets!\n\nReview 7:\nThe hotel was a disaaster from the start! We had booked a large suite and confirmed and reconfirmed a late check-in. Upon arrival, the manager had given our room away even though we arrived before our scheduled time. The only room available was small (my kids had to sleep on the floor), dirty, and missing all the light bulbs. They transfered us to our correct room type the next day but refused to refund us for their mistake the first night (not even for the difference and after many attempts). The manager was never on-site! At night the hotel was over-run by bus groups of teenagers each trying to be louder than the others. So don't hope to get much sleep here. Although not that old, it must have been cheaply made or abused because it already looks run down and not like the web site pictures.\n\nReview 8:\nMy family of four visit Orlando and Floriday's at least twice a year. The accomodations are huge, well stocked and very clean!! This place is perfect for a family with children. It's a condo so you have a full kitchen and washer and dryer. The place is spotless!! Beds are comfortable and the price can't be beat!! The staff are all very pleasant and truly care about their guests. Christopher Bentubo, the assistant manager, is fantastic and the front desk staff are so pleasurable. My family and I will not stay anywhere else when we visit Orlando! You can't find a better value.\n\nReview 9:\nFloridays resort have apartments with 2 and 3 rooms. We stayed in a 2 rooms that have a loot of space. The resort is near of all Orlando atractions. The consierge have tickets to the parks avoiding lines.\n\nReview 10:\nAfter much consideration, I booked a 2 bedroom suite at Floridays based on reviews by other travelers. We were really disappointed. The room was extremely dark and the main living area was narrow. The pictures are pretty misleading. The bedrooms and bathrooms were adequate. The service was TERRIBLE, especially the front desk staff whose people skills left much to be desired. The \u201cmaid service\u201d was inconsistent \u2013 one day, they seemed to pick up and leave in the middle of tidying up our room. The manager was very nice and accommodating when I complained, providing a fruit basket and a complimentary full cleaning service. Still, with all the competition in the area, I would look elsewhere in the future.\n\nReview 11:\nWe stayed in a 2 bedroom suite and it had everything you could possibly need. The furniture and furnishings were all of a good standard, and the kitchen very well equiped.The furnished balcony was an added extra we were not expecting. The reception staff were very friendly. We stayed for 3 nights on our way back from a holiday on the Gulf coast, and the appartment was half the nightly cost of our hotel room there. The washer/dryer was handy - nothing to do but unpack when we got home! The supermarket is just next door and has everthing you need.The pool area was not too crowded, with plenty of clean towels available. The only negative was the lack of lighting in the appartment blocks at night. We would definitely stay there again.\n\nReview 12:\nselected this hotel mainly on assumption that number 1 rating on trip advisor must be good. On the plus side the rooms were very spacious and the wi fi good. However cleanliness was disappointing. several hairs greeted us in the bath. greasy lights above kitchen island. rubbish outside door remained for 6 days. apartment was dark. the pools were smaller than would be expected for a resort of this size. i normally stay in 4 star hotels. this seemed to me like a low three star. the drawer in the bedroom was so rough i had to place a towel in it to protect clothes. very good location and staff were pleasant. toiletries cheap and nasty. as they have a non cleaning policy (trash and tidy) policy be prepared to vacuum and clean yourself if there for more than a few days. its a mystery how this resort is ranked so highly.\n\nReview 13:\nArrived home and ten weeks later they deducted $1100 from my credit card, despite them issuing a $0 balance bill on departure. It seems the agency we booked through hasn't paid yet, (despite us paying them 2 months before our trip) and they have the right to bill the guest!!! Despite emails, and a lengthy phone call, they still insist that we are responsible. Stayed previously at Sheraton Vistana Villages,and Floridays was disappointing compared to Vistana. We were in the block at the back,and actually had to drive to the swimming pool it was so far away. Sun had set on the pool by 5pm, and it became very cold and windy, so disappointing that you couldn't comfortably swim in the evenings. Overall, apartments clean, large enough for a family. However, we found there were huge groups of teens next door to us over the weekend - the larger apartments sleep 12 and it wasn't much fun having 12 coming and going at all hours. I will be staying at Vistana Villages next time, and I think you should do the same.\n\nReview 14:\nI think the condo owners and staff of this resort have figured out that if they write positive reviews (several every day!) we will read them and book into their hotel thinking that we are getting an amazing deal. At the end of your stay there is a reminder on your bill to keep them #1 on Trip Advisor. Read the positive reviews with that in mind: they may be advertisements. If you want to see what REAL travellers experienced, read the \"Average\" and \"Poor\" ratings. This service at this place was dreadful; the buildings new but are not as good as others in the neighbourhood that we have stayed in on past trips. I would have expected more than what we found for being #1 on Trip Advisor. Compared to the glowing stuff reported on TripAdvisor, I was horrified. We could have stayed at nicer resorts with more amenities and better service in the same area for the same money.\n\nReview 15:\nThe location was good, the rooms also , however the bed covers were dirty and had blood spots on them. I asked the fron desk to change them but they didn't take action , the lady honestly at the front desk didn't care and gave me a bad look. The guest room ciling (roof) start leaking water drops on the bed which become more and more within time. I didn't complain this until the check out because I felt that they won't care and the master room with the living room were enough for us. On the road at the parking in the corner look at the ground you will see a dead snake been sequeezed by cars may be, my kids scared to see it even dead and wanted to leave the resort, I was lucky they saw it on the final night.\n\nReview 16:\nI spoke to Natalie and a few more agents from customer service to this hotel they dont understand a person calling them is charged for the call and transfer your call without even listening to you.. it is a very bad customer service. Hotel is The Best But the Customer Service Is SomeThing More Than Worst.\n\nReview 17:\nStayed in the two bedroom suite. Overall very nice accomodations! Some of the doors in the suite need some WD-40, they squeeked really loud anytime you opened and closed them. The shuttle service to the Disney Parks needs improving. Need more return times, currently you are stuck with either 6:15pm or 9:45pm return times to the resort. You completely miss the 10pm fireworks show at Magic Kingdom with these pick-up times. Also, the fitness center needs to be larger with better equipment. For a resort this large, I expected better. Overall, Floridays is a pretty decent resort.\n\nReview 18:\nKrystal, Ray, Nicole and Nilda were very helpful. Nicole and Hilda are at the Concierge desk and were very knowledgable about the parks and what was needed for a fun time. Krystal worked the front desk was very nice and willing to do anything to make your experience more pleasant. Ray is the bell man. He is a pleasure to talk to and loves to help.\n\nReview 19:\nRoom was nice, it had a terrible odor in room. Checked everything out and was excited since the room was very nice. Laid down on the mattress and I was shocked how poor of a quality the mattress was considering all the good reviews this place had received. This place needs to check out a MArriott and see the quality of the bedding. This morning went to make coffee and it was missing filter, so had to drive to get coffee. If you want a room with space but you like sleeping on cement, this place is for you.\n\nReview 20:\nvery nice resort. great location and close to disney and sea world. rooms were very nice, clean, quiet and modern. really enjoyed the master bathroom tub. Need to make the room thermostat more user friendly would be my only complaint. the staff was one phone call away from anything you needed and very prompt as well in fufilling any requests. I will stay here again. easy access to disnyworld as well. dont waste your hard earned money on a disny hotel as they are a glorified days inn anyway. stay here for less money and enjoy a home away from home. great pool area as well although we didnt get to enjoy it as it was december when we went and cold\n\nReview 21:\nMight be nice when completed, but 6:30am wake-ups due to construction noise made it a less than the peaceful and quiet getaway we were hoping for. Room was nicely appointed and amenities were fine. We might try it again in a couple of years when the area is built out.\n\nReview 22:\nFloridays Resort gave my family the most comfort and satisfaction we have ever experienced in a resort. I would recommend anyone who is looking for a great atmosphere and convienence to stay at Floridays. Not only are the rooms spotless and very classy the staff is very professional and helpful with all aspects of your stay. Please feel free to contact me anytime for more input about Floridays Orlando Resort.\n\nReview 23:\nThe Floridays is a beautiful property with much to offer. It is a perfect place for a family that doesn't want to eat out for every meal. The housekeeping needs a lot of work. We stayed for nine nights and our beds were made three times. Towel changes were comical. Sometimes they would put them away, but most times they were thrown on the stools in the kitchen. Sometimes all of the garbage was removed but most of the time we needed to do it ourselves. You never knew when housekeeping would come to your room, it could be at 10:00 am or 5:00 pm, there was no consistency. We had to ask for toilet paper, garbage bags and towels on more than one occasion. Check in was 4:00 pm and we didn't get our room until 7:00 pm. No compensation was ever offered. I would not recommend this property to anyone until they get there act together. It is the worse housekeeping I have ever seen and there customer service was just as bad.\n\nReview 24:\nWe stayed for 2 weeks at Floridays Resort Orlando. We have travelled for years through the USA and we did alot of hotels, motels and appartments. For us, Floridays is the best we ever had. Nothing is to much for the staff and they work 100% to make your stay perfect. Ofcourse we can give several reasons why this resort is one of the best but we think you allready readed that before on other reviews here. Lisa, Ray, Matthew and all the other staff from Floridays... \"Thank You\" so much for making our stay the best we ever had. I am sure we will be back for more stays. The Hadders Family\n\nReview 25:\nDo NOT stay at this facility if you value your belonging. Our room was robbed with no evidence of a forced entry. Security was useless. Hotel management staff was useless. To add insult to injury we were accused by the hotel insurance agent of misplacing 3 laptops,digital camera, HD camcorder,PDA,and numerous other items. Hotel management has dragged their feet as has the Orlando police. We were told to make claim with our insurance company but how do you claim pictures and movies of a graduation and week cruise taken the week before. Calls to hotel management are not returned. A vacation that was to be special was made a nightmare.\n\nReview 26:\ngreat resort?no don't joke......big apartments with old furniture,no service at all, not clean, no restaurant, great location but a very cheap hotel. Old swimming pool area, very very little gym, old sheets on bed and 8 days without a changing...\n\nReview 27:\nMy family and I recently stayed for 5 nights over Thanksgiving weekend. The staff was great and extremely courteous. The rooms were immaculate. The resort is conveniently located to Disney as well as the airport. The only compaint we had was that every time we took the elavator to our rooms we got a whiff of trash odor. Not good. The trash room is located right next to the elevator. We addressed this with the staff so hopefully others do not have to experience this. You would think they could get their hands around the issues. Overall a good experience once we got past the elavator rides..\n\nReview 28:\nSpent ten days with my family at the Floridays and found it to be a great base for our holiday, right in between the Disney and Universal parks with quick access to malls and highways. Have nothing to compare with, but found the rooms large, clean and well appointed. We wanted a resort with large rooms so that the kids could have their own room and we definitively appreciated the spacious and well appointed suites at Foridays. The only thing I did not like were the soft beds. Would definitively consider returning though.\n\nReview 29:\nGreat rooms, spacious and well equiped to support all household activities. Great service at the front desk and from the concierge. The pool is nice. Convenient bus service to theme parks. Convenient I-Ride for close point of interest (Outlet shopping is a step away. However, I recommend renting a car if planning for activities outside the theme parks and for shopping outside the Outlets on Vineland ave. I recommend to all and would return!\n\nReview 30:\nVery important that guests know that you allow animals in room. By the second day we started to see the pattern of allergies on my pregnant wife, kids and myself. The couch cut my right heel due to a protruding staple on lower edge. The condo is very pretty so a real shame about allowing non-disclosure of pets to ruin our stay and overall experience. In the old days requesting a non-smoking room was important, now it appears animals must be asked about. My wife is still sick and has had to go on her nebulizer. Not good.\n\nReview 31:\nRude front staff person. Very high prices for room . No real dining. Also waited 2 hours to have clogged toilet checked.\n\nReview 32:\nGood hotel for families with kids. We were in a large suite with two bedrooms, two bathrooms, kitchen, family room, and balcony. The sofa in the family room area is a sofa-bed, providing another bed if needed (which we did for the kids). We stayed in the second bedroom that was immediately adjacent to the hallway (with a window to the hallway), which was a bit noisey in the evening. We go to bed early, and we could often hear families with loud kids walking by as we were trying to sleep. I needed earplugs. We were also close to the elevators, so you could even hear them being used. This hotel was close to a couple of sights, including: a helicopter ride attraction practically across the street; Sea World; Orlando Premium Outlets on Vineland Ave. The latter outlet was our favourite shopping destination in Orlando, and it's less than a 5-minute drive away from this hotel. Although it's not as big as the Prime Outlets in Orlando, I found it had a better selection, it was less sprawling, less busy, and more importantly, had better prices. For you Canadians out there, it also has a Lululemon outlet store.\n\nReview 33:\nThe resort/hotel is built with very cheap decor. When we walked in the thermostat cover fell off, the toilet seat covers were broken, the carpet & furniture felt dirty, the drawers in the master suite would not stay closed and the provided dishes were filthy. We found hair in the fridge and in the shower drains and women's panties were left behind under the sofa. Staff was friendly when available, but when my wife called for assistance with our bags she was told there were carts near the elevators for guest use, so much for customer service.\n\nReview 34:\nI can't recall or add anything to the excellent service and installations. The only thing, but, not important was the housekeeping service was not available one day and we have to call the front desk to have cleaned the rooms.\n\nReview 35:\nThe advertising for this hotel is misleading. They give you the impression that the shuttle to the parks is continuous, but in reality, it only runs to Sea World (and some other parks) once a day and picks up in the middle of the afternoon to return. The hotel room we were given kept blowing fuses and the next room we had to move into had a tub that no one (including maintenance) could get the drain open. When we checked in the hotel room and credit card was in two different names. This caused us to not be allowed to use our room charge for hotel purchases. Ordering dinner was rather embaressing when they tell you your charge was not approved. It was only because they ran it under the wrong name. That took 45 minutes to straighten out. The management did not care because we made our reservation under the Sea World web site. They said we had to contact Sea World for any restitution. They did not care about changing rooms, problems with the tub, fuses.It was pretty much tough luck. Do not stay at this resort unless you want a lot of headaches.\n\nReview 36:\ncan not recomend floridays enough. Im a clean freak and this place was soptless. this place is a condo/hotel, which i had never heard of. you have a lovely kitchen and dineing area, but if you you dont want to cook you can get room services. how great is that. there are two heated pools, bar etc. the staff could not be nicer and so close to everything, especialy the outlets!!! If you going to orlando, stay here\n\nReview 37:\nMy girlfriend and I stayed in Floriday's for 6 days, and we would both agree besides Disney and sea world, Floriday's single handedly saved our vacation. The room was huge, which included everything we needed and more, such as a kitchen, refrigerator, and washer and dryer. The jacuzzi and shower was great because of its design. We also enjoyed the flat screen 40 inch TV. The staff was great and the cleaning service was superb. The only issue we had was in one room, the TV did not work. Which really wasnt a problem. Also the patio has a great view but unfortunately there was too many bugs for us to enjoy it. If you are looking to come back from DISNEY or SEAWORLD or any other attraction to a great resort, i would recommend floriday's, because it is more then just a room, it is home away from home.\n\nReview 38:\nAfter reading the numerous reviews we picked The Floridays for our week stay in Orlando - I am pretty picky about clean accommodations & I was very pleased with our 2br condo - they made our beds & replaced towels everyday & replaced soaps & cleaners when we needed more - I found the location was ideal for Disney - received AAA discount - great deal for $151- would definately stay again.\n\nReview 39:\nWe are in floridays at moment,it is a great resort,we checked in ten days ago,staying for 21,we booked with alpharooms,we are paying a resort fee on top of what we paid,on our kitchen island it states that beds are made every day,however that has not happened,i asked last night and recieved an apology and was told it would be sorted,we left at 8am this morning ,got back at 10pm,again beds were no made,went to lobby,and was told because we booked with alpharooms our beds would not be made,if that is the case why were we not told that on day one?\n\nReview 40:\nA good place to stay. Nice pool for days when you're not doing much. Location's good. On Idrive, but the nice end!! Everywhere you want to go in Orlando is within 15 mins drive.\n\nReview 41:\nas soon as you pull up in the parking lot you feel a sense of relaxation. our family of four stayed six nights in a lovely two bedroom. It was very roomy and florida like decor. It felt like home and the kitchen was very useful. The location was awesome, right of of international drive, close to all of the theme parks and around the courner was a Publix and the prime outlets (les than 1 minute drive). The hotel staff was very friendly and cleaned the room everyday. the only thing that was bad is that their big pool gets dirty by the end of the day because of all of the plant and it being outdoors, but overall, Very Impressive!!!!! !\n\nReview 42:\nPros: Great accommodation for a great price with everything that a family would need. Our 2 bedroom, 2 bath was spacious with very comfortable beds. It will be difficult to go back to a traditional hotel room. We loved the resort-like pool area... from the kids area and beach sand to the hot tub. Great location on International drive within minutes from Discovery Cove and SeaWorld. We would definitely go back to Floridays. Cons: If you plan to do some real cooking, the kitchen was limited in cookware.\n\nReview 43:\nWe have always stayed at WDW resorts - 16 times (have tried all of them from Grand Floridian to Dixie Landings etc.). After being unable to book a Disney room for under $300 a night, I reluctantly agreed to stay here. I can honesly tell you we were very pleased. The suite was immaculate and it was nice having all the conveniences of home. I am very fussy about the sheets and towels they were spotless, and the bed was exremely comfortable. I will never waste my $$$ on WDW resorts again.\n\nReview 44:\nI felt rating of this place is not what you expect. I had problem with my master bedroom drawer which keep opening by itself and almost hurt myself few times but they didn't seem to care too much to fix right away. Asked about how to get to down town for NBA game at the front desk, told as to use cab which cost $90.00 return but we took local bus which cost us only $12.00 return. They said some people had problem so they don't recommend but they should at least give some options to the guest. Bus driver was very nice and helpful. We even had few people helped us how to use free bus in down town. Everything else about this hotel is not more than 3 stars for sure.\n\nReview 45:\nWon't stay in future unless they start maintaining the place\n\nReview 46:\nThis was our second stay at Floridays and for our family of five we find it to be a great way to vacation. Close to all attractions with the comforts of home.\n\nReview 47:\nWhen we checked out of the hotel, we were charged $11.25 plus tax for a \"RESORT FEE\". This fee was charged every day during our stay! This was not a tax, but for the starter coffee, self serve parking, WiFi at the pool and lobby, and replenishing of in room amenities. The starter coffee was for one regular and one decaf and one tea bag on the first day and was never replenished. Our \"amenities\" were replenished only once during our stay. We were charged this fee each day! They basically increased the room rate we had agreed upon and paid for in advance. I felt cheated, however, the staff is trained very well to explain very politely how they cheat you even though their being polite comes off as phony!\n\nReview 48:\nWe stayed at Floridays for 5 nights while visiting Disney and Seaworld with our 4 year old son. You just cannot beat the value of Floridays. Our room was enormous, 2 bedrooms, 2 bathrooms, kitchen and spacious living room and included a washer/dryer. The room was clean and nicely appointed. The staff was courteous and helpful. Only negatives were the soft bed and less than convenient times for the Disney shuttle (left each day at 9:20am and 11:30am and returned each day at 6:15pm and 9:45pm). Perhaps they have more at other times of the year.\n\nReview 49:\nI have to say that when we don't stay at one of the Disney Hotels we stay at the Floridays. We stayed in the two bedroom condo. They are fully furnished and equipped. The bathroom has a jacuzzi tub. You can actually watch the tv while in the jacuzzi tub if you open the shutters in the bathroom. My favorite thing about this place is the pool. First of all it is heated and it starts out like a beach (without the sand) and then progressively gets deeper. They have all kinds of water spouts and water mushroom for the kids to run around in. They usually have pool games for the kids on the weekend and island music. It's very clean and close to attractions.\n\nReview 50:\nMy daughter and I loved staying at the hotel. It had really good internet connection, a shuttle to Disney parks and a lovely swimming pool. The best part was the room!!! Big, comfortable, lovely bathroom and bathtub. We loved it!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27856, "query_start_index": 27858, "query_end_index": 27858, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 589, 1225, 1645, 2126, 3019, 3172, 3986, 4579, 4795, 5517, 6270, 7109, 8138, 9029, 9757, 10076, 10670, 11032, 11555, 12220, 12501, 12926, 13865, 14469, 15122, 15381, 15990, 16529, 16986, 17524, 17657, 18787, 19347, 19586, 20656, 21083, 21903, 22306, 22869, 23059, 23712, 24231, 24734, 25417, 25490, 25661, 26384, 26945, 27616]}
{"id": "2516027", "pid": "2516027", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe telephoned from the East Coast, but were not informed (a) that the Magic Castle Club has a dress code or (b) no children are allowed. So, our stay was very disappointing for our two teenageers. For one of them, the Magic Castle was to be the birthday surprise. The hotel should inform potential guests.\n\nReview 2:\nThis hotel is wonderful. The staff are the best hotel staff I have ever come across, they anticipate your every need and are extremely friendly and helpful. We were booked to stay for two nights but stayed three as we enjoyed it so much. We were lucky enough to get upgraded to a suite on arrival, it was huge. Having the kitchen gave us the option not to have to go out and we were able to order a takeaway after our host provided us with a handful of menus once she heard us say we were hungry when we checked in. Breakfast in the morning gave a good selection of cereals, toast and delicious pastries. The hotel has an intimate relaxed atmosphere. The pool isn't big but it is big enough and the pool area catches the sun in the mornings. The hotel also provides a shuttle to Yamashiro which has the most delicious menu. I would recommend Magic Castle, great value and brilliant staff.\n\nReview 3:\nI am still going to give this hotel a 4 out of 5 despite the fact that the walls are thin....because it really is a fantastic place. My boyfriend and I stayed in a single room with a queen size bed which was very comfortable. The staff are super friendly and helpful, I felt right at home. It felt like we were staying in a 5 star hotel! I liked all the little touches that this hotel offers. Free snacks, free movies, dinner mints on the bed with tomorrows weather, and nice bath robes. I also thought the breakfast was great, and nice to enjoy by the pool. The magic castle is in a great location. Only 1 block to the Hollywood walk of fame and the Kodak theatre. The staff are definitely the highlight here! It won't take long before this hotel is No 1 on trip Advisor.\n\nReview 4:\nWe stayed at this hotel following the reviews on Tripadvisor. The location is really good, as its close to Hollywood and all trips, however the hotel itself is very basic. It stands beside the very impressive Magic Castle club, but you cant go there unless you wish to reserve a table for dinner. The rooms are very small, and just about clean. The bathroom was not very pleasant and there was just about enough room to get in and out of the room, even though it was a larger than normal. Overall, we would not recommend staying here as its quite below par and the reviews were not really accurate.\n\nReview 5:\nThis place is filthy. The only pro is the walking distance to Hollywood Bowl. I cannot believe this hotel is still ranked this high. Magic Castle helped me not to trust TripAdvisor all the time.\n\nReview 6:\nWhen we arrived on a Friday we were told that somebody had extended their stay and the room we had booked would not be available. To their credit they gave us another room for free but we had to wait until well after 3.00 pm which was not good as we had been travelling to get there and were tired, in addition we had to move again the next day which wasn't satisfactory, Id booked the room months in advance. I agree with other comments the rooms are very tired and need an update the hotel location is excellent staff helpful and there is free stuff available at reception. All in all room for improvement required suprising no 1 for me disappointed at the reason for not having the room available definite improvement required.\n\nReview 7:\nWe spent two February nights at The Magic Castle based on Trip Advisor reviews. Because of the high rating we expected above average accomodations, but were disappointed. Our street facing room was noisy and we had to run the AC fan at night to block out the traffic. Our biggest concern, however, was the bathroom. The linoleum tile had two cigarette burns, the sink was sluggish and the aluminum doors on the tub enclosure were encrusted with years of gunk and mildew. The bathroom was in dire need of renovation and should not have been offered to guests. On the positive side the suite was large, staff was friendly and the location was good for touring the Hollywood area. All in all it was OK but not a No. 1 rating in our book!\n\nReview 8:\nThe staff wase awesome!!!!! The room smelled like pee--- really strong pee. I Asked for airfreshner and it did not help! It was so strong that I could not sleep. [--]\n\nReview 9:\nI find it hard to fault the Magic Castle. Visited the Hotel twice in the past 10 years and this time around, had the choice of choosing a 'cheaper' deal at a hotel located just around the corner. I didn't think twice and plumped for the Magic. Great spacious rooms, complimentary mini bar, cheap/secure car parking and the fact that you can sit poolside, enjoying the free breakfast whilst surfing the internet with the free wandering WIFI access makes the Magic real value for money and a cool place to be. Can't wait for my return visit to LA and the brilliant Magic Castle Hotel. Oh, yes and the staff are friendly, helpful too.\n\nReview 10:\nThis hotel is a bargain. Great location in Hollywood, 5 mins walk to Grauman's Chinese Theatre, underground car park (you need a car in LA), big rooms to suit a family with a couple of kids. This used to be a small apartment block, so the rooms have separate bedrooms, walk-in wardrobes, large sitting rooms with sofa bed (for the kids) and fully equipped kitchen areas. Excellent continental breakfast is served by the pool and there is a free mini-bar (yes you did read this right). Basically you can get whatever non-alcoholic drink and snacks you want from the reception for no charge. But the best feature are the staff, They will bend over backwards to serve and nothing is too much trouble for them. After they make sure you have directions and maps for your destination, they practically force in to your hands cold bottles of water to take with you. The building is in need of moderate maintenance, and I could possibly knock a star off for that reason But the beds are really comfortable, and as i said the staff really make this place. Definitely going back!\n\nReview 11:\nThe hotel was charming and MOST of the staff was friendly. We loved the spacious room, but couldn't take off our shoes, as the carpet was filthy. None of the positives really mattered once an employee stole my medication out of my room! One of the medications is not carried by many pharmacies, and is very expensive. I spent the entire last day of my trip searching for a pharmacy. Obviously, they do not do background checks or use good judgement when hiring. They did not discount my stay or compensate me in any way. The cost to replace the medicine was $460. I have no idea if the employee was even fired. Beware, and do not leave valuables or medication in your room! I will never be back.\n\nReview 12:\nway tooo expensive for something dirty.....old furniture......lack of service Looks more like a motel..........no way..choose something else Ants everywhere\n\nReview 13:\nThe Magic Castle felt like a home away from home. The staff are super helpful, the little extras (24 hour snacks and drinks) and the breakfasts ensured our stay was better than comfortable. I highly recommend The Magic Castle for all travellers and it is especially great if you are having a slightly longer stay and want to settle in.\n\nReview 14:\nA co-worker and I stayed at the Magic Castle hotel on business last month. Not quite the \"boutique hotel\" I was expecting. Felt much more like a budget travel motel with the window unit air conditioners and iron burns on the carpet. Wireless internet did not work well at all. If you're trying to locate a cheap room near the Walk of Fame - ok. If you're needing a business class hotel because all others in the area are full - keep looking.\n\nReview 15:\nWe've had a wonderful time staying at the Magic Castle Hotel. From the tremendous staff to the location to the amenities, you couldn't ask for a better stay. It's like stepping back to an older era but with all of the modern conveniences. The hotel is next to the famed Magic Castle, which is apparently a must (we foolishly decided not to go, but regret it now). The hotel is also extremely well located - near Hollywood Blvd, Sunset Blvd, etc., and is only a couple of blocks from a Metro stop. Please don't pass this hotel up when you come to Hollywood.\n\nReview 16:\nWe stayed for 3 nights at the end of October this year and only picked this hotel through the views of the people on this site. I have to agree that the staff were brilliant, howevere this did not mitigate the fact the first 1 bedroom suite we were allocated was appalling, suite 219, insect screen had fallen off, the kitchen work sufaces were cracked and it looked like the kichen had not been replaced since the 50's. The bathroom was not much better, again cracked tiles, the shower screen, I am guessing was meant to be clear glass, however this had turned to a disgusting limescales opaque colour. We complained and were moved to an alternative suite. This at first seemed very pleasent until closer inspection. The bath had not been sealed properly, which had led to the floor rotting away in the bathroom and the hallway. For no one to have said anything before we arrived was hard to believe, but when we pointed it out it was temporarly rectified. In conclusion, stay at this hotel if you don't have high expectations and would like great service.\n\nReview 17:\nOur stay of one night at this hotel was wonderful. There was plenty of accommodations for everyone. The minibar was offered at no additional charge: drinks, snacks, etc. In the small but nice lobby, there was a mini-buffet with snacks and other drinks. The outdoor pool was wonderful and all the balconies are surrounding the pool area, some with private balconies. The staff was very kind and was always there to help. The bed was very comfortable and the room was spacious. After many years of traveling, I can say that this hotel is one of the best and is memorable! You won't regret your choice!\n\nReview 18:\nThis was a great place to stay, especially if you have kids with you. There is plenty of room to spread out. The staff is unbelievably wonderful. They asked us as we were checking in if we were there for a special occasion. I told them my daughter's 11 birthday. They managed to get a birthday card and box of goodies up in the room for my daughter before we got to the room. A little later they came to our room with popsicles for the kids. The continental breakast is great. The location is great for site seeing. Hollywood Blvd is one blockaway, Beverly Hills is near by, Universal Studios is 1 metro stop away. San Diego, CA\n\nReview 19:\nThe Magic Castle Hotel is such a fun place to stay if you want to be in walking distance to Hollywood. Our suite was very large, clean and comfortable. The people who work there are so friendly and helpful. Everyday there is a delicious free breakfast which includes pastries, yogurt, fruit, cereal, beverages, etc. Want a diet coke or a snack, just go to the desk and ask. While staying at the hotel you can make reservations at the Magic Castle which is a lot of fun! The hotel is just a couple of blocks from the Hollywood Walk of Fame, Kodak Theater, shopping and many other activities. Jason and Z were our greeters when we arrived and they set the tone for our week. If you are expecting a 5 star hotel then you should not go here but if you friendly, fun, clean, free Wi-Fi, free parking, free snacks and location then you have found the place for a couple or a family with children.\n\nReview 20:\nA great hotel well located only a 2 minute walk from the Hollywood sights. Warm greeting from the very helpful receptionists, rooms were very large and modern and the light breakfast is an added bonus.\n\nReview 21:\nWe booked this hotel following all the \"wonderful\" reviews that we had seen placed on trip advisor. After a 12hr flight from New Zealand we looked forward to booking in. Staff on the front desk where very helpful when checking in and gave us the key to our room. Upon arriving at the front door we wanted to leave, the carpets were filthy, plaster was pealing off the walls and when we opened the door we could have cried. The room was terrible. The furniture looked extremely dated and the shower area was disgusting. All we wanted to do was get some sleep but in all honesty we couldn\u2019t have slept given the conditions. Went down to the front desk and asked if we could change rooms, the new room was even worse. With this in mind we checked out and booked into the Marriot across the road. This was a real let down given all the great reviews that have been wrote previously. In all honesty this was the worst hotel that we have ever stayed in (albeit very short)\n\nReview 22:\nMy husband and I stayed here 4 nights and were very impressed with the room size, service, free amenities and location. The hotel has no in house restaurant but can arrange dinner at the Magic Castle Club (including free transportation) and it is a block to Hollywood Blvd. and many, many restaurants. Free continental breakfast is offered every morning. The bed was very comfortable and the suite was very clean. Dinner and shows at the Magic Castle Club are recommended to all ages - the shows are unbelieveable!! This is not a luxurious place but definitely a 'home away from home' with better service!\n\nReview 23:\nFirstly let me say that this is the only hotel we have stayed at in Los Angeles so cannot compare it with local competitors only with our expectations. On the plus side the hotel is superbly located for the Hollywood sights - the fact that you are one side street away from Graumann's is fantastic. Another positive was the size of the adjoining two room suite. The staff were fabulous and the free snacks, soft drinks and popsicles by the poolside were a very welcome touch. There was secure parking (although unlike an earlier post this was not free for us !). An easy improvement would be to give the exteriors and stairwells a new coat of paint. Other things less easy to solve are the lack of lifts - getting the suitcases from the car park to the second floor nearly killed me - and the lack of space for the poolside breakfast. But overall we were very satisfied.\n\nReview 24:\nIn real estate it's all about position position position. When traveling its all about Service Service Sevice and Magic Castle has both. The staff were wonderful, couldn't do enough for you and go out of their way to make your holiday easier. We stayed 3 nights went skiing for 5 nights then returned for another 2 nights. We were really looking forward to returning as it felt like home. Not only did they store some of our bags (no charge) when we returned there was a thank you note and a little gift from the management. Every morning they asked about our plans and next thing they had maps, timetables & journey plans for us. The location, just one block away from the walk of fame, Kodak theatre, metro station, etc, was perfect and the unit style rooms mean you have plenty of space. The free drinks and snacks were always appreciated and the continental breakfast was perfect. They made my son's day when he asked if they had Vegemite and of course they did. Very highly recommend, wouldn't stay anywhere else.\n\nReview 25:\nMy partner and I stayed in a King room for one night in September predominately so we could go to the Magic Castle, and the hotel didn't disappoint. After staying in 4 other hotels during our holiday in the US, it was the only place that felt like home and we both slept like logs.The service is impeccable - from the drink offered at checkin, to the special touches like a free mini bar service, 24 hour access to the pool and the extra efforts the staff go to ie. allowing us to return to the hotel to have a shower before our late night flight home to Australia and even driving us up the small hill to the Magic Castle due to me wearing heels! It's not the cheapest hotel in Hollywood - but definitely the best value for money, and you can't beat the location. I'd thoroughly recommend and will definitely be back\n\nReview 26:\nMy family just got back from the Magic Castle in July. We were greeted with a warm welcome. The positives of this hotel were the unlimited free snacks and beverages and the directions to places from the front desk. My family thought the rooms were very outdated and kind of grungy, especially the bathrooms. The bathrooms had lots of chipped paint, and the bathtub barely drained. The rooms also had very old tvs. We decided to check out a day early because we were not satisfied with the room quality. They said it was fine and we wouldn't be charged. When we checked out we paid for the two nights we were there. I just got my credit card bill and we were charged $130 more than the amount from the receipt I had signed. Now I have to dispute it with the credit card company. This hotel is really no better than a Motel 8.\n\nReview 27:\nWe stayed her for three days and it was absolutely amazing. De staff is so friendly and they do everything to let you feel comfortable. We travelled with our four children, age 11 and 14, and they got ice cream at the swimming pool, candy, soda and chips, as much as they wanted. So we had to temper them now and than. They even made us some coffee at the day we were leaving. The two bedroom suite was spacious, but a bit old. Some stains in the carpet and a bit noisy. Next time we'll ask for an apartment in the main building at the swimming pool, i think they are better. For us this hotel was a great experience and we hope to return someday.\n\nReview 28:\nYou will not find a place more willing to please than here. A welcoming drink, escort to room, and always a smile when we come through. We had a suite (108) that kept us back a bit from the street and pool area which made for good quiet. Decent pool, complimentary continental breakfast was a bit more upscale than most locations, unlimited snacks and drinks were a hit with the family. Easy walking access to Hollywood walk of fame makes for great location to get some sightseeing in. The interior decor can use work and they are a bit skimpy on the pots and pans if you want to be cooking (one pot, one fry pan, no strainer) which can make things a bit tricky but they certainly will do everything possible to make your stay a great one. Shower leaves something to be desired but it was hot and clean and toiletries were nice.\n\nReview 29:\nWe could not have asked for a better place to call home base during our stay in LA. The staff members we met were all very friendly and welcoming. The location was central for all we wanted to do and see. I loved the ambiance of the place.\n\nReview 30:\nIf you go to Hollywood, you have to stay here! We were travelling with our 2 kids 5 and 8. The rooms are huge, though not brand new or anything flash, this place was our kids and our favourite place to stay during our entire 6 week trip to the states! We were all made to feel so special by the staff! The kids loved them and my daughter ever drew a picture to give to the lovely lady on reception when we left. They loved the free drinks and snacks at reception and we loved the 'local' knowledge from the staff on everything from transport to family friendly restaurants etc. Amazing, amazing, this is what I call customer service....you love the vibe so much, the breakfast, that you overlook the flaws in the accommodation rooms (not that we could pick anything!) They have an onsite laundry which is handy and walk over to Hollywood Boulevard. We would definately come back and stay here again. Thank you everyone there it was the perfect end to the time in your country!\n\nReview 31:\nGreat Hotel. Spacious rooms, all you can eat candy for free, free breakfast, great location. Lovely staff. Super location to walk to walk of fame, kodak theatre etc... Magic Castle Club at Hotel is also a great night out with mopst delicious food we had in LA! Like Melrose Place\n\nReview 32:\nThis is the first time that a Tripadvisor recommendation has been off the mark. This hotel needs a major refurbishment and some serious investment rather than cosmetic amateur tinkering. We stayed 2 nights and asked to be moved the 2nd night. Had we not been moved to a better room (still not great) we would have moved hotels. This was echoed by other guests who also had to be moved. We were touring California and this is the only hotel that was well below expectations, such that we would not recommend it or stay there again. The staff were friendly and helpful but seem to experience requests for room changes frequently. They have a few rooms which are adequate and some which are not. Even the adequate rooms still have flaws such as enamel peeling from shower trays, bits of board covering up holes, stains on carpets. The staff were very helpful but that cannot compensate for a basically inferior accommodation. I'm not sure how this hotel made it to Number 2 rating for LA?? ?\n\nReview 33:\nchecked in at 7:30am after a 14 hour flight from Sydney to a lovely welcome from Lisa on the desk....she was lovely and we feltvreally welcome. Great location walking distance to everything. Free breakfast and hot apple cider in the evening. free soft drinks and snacks available all day too.\n\nReview 34:\nThe Magic Castle is a great little hotel, just a few minures walk from Hollywood Boulevard and Manns Chinese Theatre, yet in a quiet quite location. Its also close to the subway and Universal Studios, and has its own secure car parking garage. The staff were really friendly and the breakfast which you could eat by the pool was ok. The bedroom was large and the beds were VERY comfortable. All in all it was a great base for exploring Hollywood and the rest of L.A.\n\nReview 35:\nLoved this hotel! free breakfast had delicious scones and croissants! cucumber water was always refreshing. free snacks and dvd rentals were clutch! heated pool super relaxing and the rooms were enormous! i'll take extra space and such kind helpful service any day over those over-designed boutique shoe boxes. very glad i stayed at the Magic Castle Hotel. and the Magic castle...really cool. it's where harry potter would go for happy hour.\n\nReview 36:\nThe Magic Castle staff are the absolute best! They are very warm, friendly and patient. I just spent my 30th birthday there and it was such a wonderful experience. I rented a one-bedroom/kitchen suite that was just darling, and so unexpected when you arrive from the outside! It was clean, spacious and decorated with modern furniture. When I first walked in, a birthday cake and card, signed by each staff member, greeted me. We swam in the heated pool and the staff served us popsicles! It was so awesome and all my guests had a great time! It was the best hotel experience that I have had... Thanks Magic Castle Hotel!\n\nReview 37:\nJust want to say I am flabbergasted as to why this place gets great reviews. We have had great luck with trip advisor in the past and booked this place on the basis of these amazing reviews. Underwhelming experience. Thought it was a bit of a dump, to be honest.\n\nReview 38:\nA street away from Hollywood Boulevard and the Wallk of Fame, Chinese Theatre and the Kodak Theatre. This hotel could be taken straight from a 1950s movie. We had a very spacious top floor 1 bedroom suite with a balcony overlooking the pool. The only drawback was the stairs (no elevator). Customer service was great and the complimentary breakfasts, drinks and snacks were a real bonus.\n\nReview 39:\nI stayed both here and at the best western in LA and for the price being the same (in fact I think MC was cheaper!) MC was soo much better. Best location- just off the main blv but only a few minutes walk. To many homeless people to stay on the main Rd. My brother n I stayed in a 1 bedroom apartment. I stayed in the lounge room on the fold out couch which was comfy and gave us space if ur travelling with family or multiple couples. The apartment was on the bottom floor next to the clean pool with a kitchen and unlimited complimentary drinks and snacks from the receptionist which was a great touch! The receptionist was the most accommodating person I have ever met on a holiday. He gave us maps and suggestions but most of all was just genuinely friendly!\n\nReview 40:\nI stayed at Magic Castle in May for a 3-day stopover in LA as my best friend & I headed to Hawaii. We are both experienced travelers (I am a travel agent) and were both so impressed with how wonderful the staff was - from the \"Champagne\" greeting when we arrived at the reception desk to their reccommendations for dining,providing maps, directions, bus routes, etc. They were friendly, professional,efficient, and helpful. All with a cheery smile, too. The breakfast mini-scones were to-die-for! I can still taste their buttery sweetness. Classical music was was playing as we entered our suite. Big fluffy bathrobes were provided, as well as a lovely selection of toiletries. The bedding was very comfortable w/ a down duvet. The kitchen area is huge and well-equipped. All was very clean and comfy, but it could use a little spiffing to be perfect - not a problem for us, though. The owner is definitely on the right track - he's got the best staff I've ever encountered. Thanks to Gretchen, Megan, Mary Jane, Shawn and all the rest - you all are awesome.\n\nReview 41:\nYou made our holiday complet - thank you. Best service, nice spacious rooms, clean sunny pool, all you would need for the perfect holliday. Next time I go to LA - this is going to be my hotel again.\n\nReview 42:\nThis is a fantasic hotel. The location is the best bit, two blocks from Hollywood Boulevard, most hotels around this area are much further away. The service is brilliant, they couldnt be more helpful and gave us some fantastic recommendations for dinner (go to the Burger resturant at the Hotel Roosevelt- amazing!) You also get unlimted free drinks and snacks at reception which is great! Breakfast is lovely. Rooms are great, we had a suite and it was massive, they put chocs on pillows at night and turn the beds down. Pool area is lovely, shame we had so much sightseeing as we couldnt enjoy it. All in all, I would say dont hestitate to stay here, one of best hotels on our trip.\n\nReview 43:\nAlthough I do agree with some of the previous reviews that state that this hotel could use some renovations, that in no way means that the hotel was dirty or run down, the room was clean as was the rest of the hotel. More importantly the service that the staff provided was exellent, from the time we checked in until the time we checked out we always felt welcome. The staff was friendly and very helpful with any questions that we had and went above and beyond to make our stay an enjoyable one. The extra bonus of having complimentary drinks and snacks available from the front desk was appreciated, it was nice to be able to grab a drink to take with you on the way out. I would definitely recommend the Magic Castle Hotel.\n\nReview 44:\nThe Magic Castle is simply magical! After a long journey, we had a warm welcome with a glass of lemonade, after we were taken to our massive apartment overlooking the heated pool. The staff were absolutely brilliant, they helped us to get the best restaurants, tickets for Disneyland / Universal Pictures/LA tours. Nick was extremely knowledgeable about everything! We stayed a week in there and i really felt at home, you even can do your laundry there! I have also to praise the breakfast by the pool, just delicious!\n\nReview 45:\nWe were here in Sept 2011 and it was truly fabulous. We arrived with our 5, 4 and 1 year old and they were all given little gifts while we had a cool drink as we checked it. It's true the rooms are huge, the snacks and drinks are free and the staff bend over backwards to help. The location is one of the best in LA in terms of vicinity. As others have said, it is not 5 star luxury, but out of all the places we stayed (including Disneyland) our kids enjoyed the simple pool & chilled atmosphere the most. Good on you, Magic Castle.\n\nReview 46:\nWe stayed for two nights enroute to Australia after a six week holiday. We arrived late in the evening and were greeted by a very friendly person who helped us to our suite of rooms which was a great surprise. Although this hotel is older and maybe has a fewscratches around the edges it is very very good. we are an older couple and the only downside id that luggage has to be carried up and down stairs. We had help on arrival and I'm suer if we had asked on departure we would also have been helped. Extras in the way of drinks and nibbles were always available and the staff were so very helpful in every way. If we had known that we could book Dinner and Show at the Magic Castle Club on booking our accomodation we would have done so. Thank you so much for a great stay. Annette and Perry\n\nReview 47:\nWe needed a large living space for 4 people. Mom, Dad, 18 year old daughter and 20 year old son. We stayed here due to the reviews. We were not disappointed. The room was a 1 bed suite. The main king size bed, sofa bed, and roll away bed were all very comfortable. The suite was large, very clean with good storage and A/C. The kitchen was very clean and had everything needed. The staff were all extremely friendly and helpful. Special thanks to Daphne and Shawn. The Magic Castle hotel staff rock.\n\nReview 48:\nWe were looking for somewhere close to Hollywood and Universal Studios to stay on our last trip. We picked the hotel due to great reviews on a number of sites so set out with high expectations. Have to say we were not disappointed, some of the best service I have ever had at any hotel. The hotel is very well placed to get to Hollywood, Chinese Cinema and El Capitan cinema are just one block over. We were able to walk with a 7 year old child to the El Capitan and watch a Film, great fun as they still have an Organist playing in the cinema before the film starts. Very easy to drive to Universal Studios, only takes about 10 minutes. Would definitely stay again if I was visiting Central LA\n\nReview 49:\nAfter reading reviews online we booked and had a fantastic experience here. The room was large and clean and amenities like an apt. which made it perfect traveling with our 2 kids. The front desk staff could NOT have been any more helpful and courteous. They shuttled us up the mountain to Yamashiro restaurant, provided driving directions and suggestions of where to go. The only negatives were the pullout sofa's mattress was prettty worn out to the springs and they did not have any replacements and the rooms were not very soundproof as the other bathrooms were quite loud as was the traffic. But- nothing is perfect but this place was close- great location, room and service.\n\nReview 50:\nWe stayed there totally on TripAdvisor reviews. Big mistake. The staff IS very friendly and helpful, so if that is what you are interested in, go ahead and stay there. Our room (not a suite) was about the size of my bathroom at home. It was badly in need of paint and maintenance. (especially the bathroom) Our bed was like a rock. Would not stay there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31493, "query_start_index": 31495, "query_end_index": 31495, "truncation_seperator": "... 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{"id": "156849", "pid": "156849", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBe Warned, lots of construction at LaTortuga. I just returned , I had reservation there for the Thanksgiving week, planned to stay all that week. We finally gave up after three nights. They are adding on to their pool. Work starts at daybreak and continues untill nightfall. They constructed a makeshift plywood wall next to the existing pool in an attempt to separate it from the construction. The hotel staff was sorry for the inconvenience, but offered no solutions. I was never notified by my tour operator or the hotel that ther was any construction taking place. I suggest if you have travel plans that include this hotel you go elelsewhere until the construction is finished. Also, there is construction of a 4 story condo project across the street. I ended up at a all inclusive south of Playa, nice an quite.\n\nReview 2:\nWe stayed here for 3 nights. We booked the rooftop jacuzzi. Our room was not ready until 4pm. Upon arrival it REEKED of heavy cleaners. Even with the doors and windows open and the ceiling fan going full speed the smell was overwhelming. The bed was EXTREMELY HARD. The rooftop jacuzzi had no shade and the tub was cracked and dirty. TO top it off they sent us an email saying that it would cost 128 US dollars tax included. Well, like many of the Mexico establishments they used an exchange rate to their benefit which meant that when we got back it really cost 136 dollars. THIS WAS NOT WORTH THAT AMOUNT!!!!! At best it was worth 50 dollars. We definitely would not recommend this hotel to anyone. It was noisy, smelly and overpriced. The Hotel Maya Riviera Caribe was much better for a much lower price.\n\nReview 3:\nThe hotel was fine, but not somewhere I would choose to stay again. When we arrived we found our bathroom in bad condition. The toilet seat was broken with a brush in the toilet, and the bathroom lotions and things had been opened by the prior occupent. The evening staff person wasn't helpful at the time and didn't speak english well. We had a swim up room, which looked nice, but no one used the pool. It was just part of the decor. The walk to the beach club wasn't bad. With so many other hotels in the area, you can probably find a nicer one closer to the beach.\n\nReview 4:\nMy partner and I spent two weeks at La Tortuga in August. We could not have been happier with the service we received and with the overall experience. Bernardo and his colleagues were always helpful with their advice and in arranging trips, the bar served the best cocktails we had in Playa del Carmen and our bedroom was cleaned immaculately every day. The free breakfast and beach sun loungers were an added bonus. There is one potential downside. We were initially given a room looking on to Avenida 10 and the hotel is very close to the Coco Bongo club. Although the club itself did not create any noise problems people leaving it in the early hours of the morning (and the occasional motorcycle) did. When we asked for our room to be changed, however, our request was readily granted and we moved to a noise free interior room. It is probably worth trying to ensure this from the outset if possible. Overall a great experience which we would thoroughly recommend.\n\nReview 5:\nMy husband I recently stayed at La Tortuga for our Honeymoon. The service and staff was unbeatable. Everyone was friendly and exceeded our expectations to make sure we had everything we needed. The food and service at El Bistro was the best we had in Playa. We are already started planning our trip back next year and look forward to staying at their newest sister hotel in Tulum and at La Tortuga again.\n\nReview 6:\nWe fly to Playa from Australia and were very happy with our choice. My husband had researched on trip advisor and we are so happy we chose La Tortuga. Very friendly smaller style resort with wonderful gardens and staff. We also dined each morning for breakfast and also for dinner and found it great value for money. Special thanks to Jose and Amado.\n\nReview 7:\nThe location is nice but noisy. You cannot sleep, the music from the Clubs close to it is too loud. It is too expensive but the quality of services they provide. Moreover, the payment in Luxemburg is very suspicious. The personal is not very polite and they do not care about your stay.\n\nReview 8:\nThis is for me the number 1 !!! Yes is the first hotel where I paid for a late check out of 90'. Hotel in a good central position but far from the shore and with a little and nice internal lake that for me cannot be sold as a pool. Very kind and smiling staff and good meal. But the junior suite that we paid US$ 217 (special offer during raining season), was nothing more than a standard room with some problem with the lights. I won't go there anymore.\n\nReview 9:\nWe really liked Hotel La Tortuga, great location and nice people, but they accidentally charged me twice for my stay. They were very good about reimbursing part of the overpayment, but I'm still waiting for them to complete the reimbursement. They have been pretty silent about the overcharge, so I'm getting concerned. If you stay here, be careful when you pay your bill.\n\nReview 10:\nJust returned from a week at La Tortuga; the rooms are lovely; had a junior suite with in-suite jacuzzi/rain shower; king-size bed; balcony. The bath amenities are terrific! Luxurious brand of everything you will need (great lotions!) and displayed beautifully. The Bistro restaurant is very very good; breakfast included daily (not a buffet!!) and lots of choices: eggs/Mexican specialities/yogurt; granola/fruit/juices/smoothies,etc. Had dinner there; also excellent. The bar has happy hour(s) and serves a fabulous margarita. The pool area is lush with vegetation(thus very little sun) but there is a solarium area with sunbeds. There is a pool table and library. The spa is open from 11a-7pm with full services (I had mani/pedi: CHOCOLATE!/ excellent massage). The service is really excellent; from arrival with a cool fruit juice; to anything you may need; and the staff is sure to remember your name. I am looking forward to a return visit. Oh;and as a single traveler...most important: I felt safe. The location is ideal: close to the action of 5th but remarkeably quiet. They also offer a choice of beach clubs.\n\nReview 11:\nMy husband and I recently stayed at La Tortuga and could not recommend it enough. The hotel is like an oasis in crazy Playa del Carmen and you feel like you are cocooned in this lovely safe space. The service is impeccable. The people that work there from Berny at the front desk to Heraldo/Jose and Daniel in the restaurant could not do enough to make your stay enjoyable. They truly seem to love working there and looking after people. It is a short walk to the beach and the hotel bar is wonderful if it rains. The happy hour is a true bargain. I would recommend booking a swim up pool room to avoid some of the noise that comes from being in the heart of Playa. The breakfast at the restaurant is amazing and is included. It kept us full all day. We thank Lat Tortuga for a wonderful trip.\n\nReview 12:\nAfter reading all the reviews on tripadvisor I booked to stay here for 2 weeks in March. I was expecting a lot and I first I wasn't sure if it was going to live up to my expectations, but as time passed on I just loved it here and really didn't want to leave. Lazing around the bar area, slipping into the pool, just total relaxation. The rooms were fab, the staff were terrific, the restaurant food was some of the best we had in the whole of the resort. I would really recommend this hotel.\n\nReview 13:\nLa Tortuga was everything we expected and more. This was our first experience in a botique hotel in Mexico and it was a refreshing change from our normal giant all-inclusive type vacations. The hotel is beautiful. It was very romantic and quiet , yet only a block away from all the excitement on 5th Avenue. My husband and I enjoyed visiting the different restaurants and pubs available just steps away. We also loved La Bistro, the restaurant at La Tortuga. It is a great value since you receive a voucher for 50% off for three meals with your stay at the hotel. As most who post a review mention, the staff of La Tortuga is great. The weather during our stay was not perfect , much rain, but we were able to make the best of it since we were at a wonderful hotel and great location in Playa del Carmen.\n\nReview 14:\nWell lOcated, good food. Great service, ask for Zorro in the restaurant.\n\nReview 15:\nLa Tortuga Hotel surpassed all of our expectations. The staff (who were friends by the end of the week) were phenomenal, the grounds were impecable, the rooms were spotless and inviting, rave reviews all around! Not to be forgotten, the Mayan Eggs at breakfast - unreal! La Tortuga's location was great, just steps away from Quinta (5th Ave.) but you never heard a hint of all of the activity from there once inside the grounds of the hotel. All you can hear are the birds in the palms, and the bubbling of the pools. The main concierge, Bernardo (Bernie), was a great help to us for anything we needed information on such as good local spots for dinner, things to do, etc. I can't wait to go back next year. There's so much to do in the area we still haven't covered everything in two separate trips!\n\nReview 16:\nGreat boutique hotel, awesome interior private pool... service catered to your needs, clean, safe! Bartenders at the small interior hotel bar offer not just great libations, but excellent secrets of all the great eateries and fun late night dancing....Loved it\n\nReview 17:\nThis place is in need of updating and there are simply better options for about the same price like the Taj or Deseo. Managment was sub-par and I heard the same phrases throughout my stay said to guests requesting an early check-out: \"Did you see the photos posted on line? Did you read the all the info in your confirmation email\". But my favorite repeated phrase was \"the passes for Mamitas Beach Club may not be honored\"...and sure enough, the passes were worthless. I was very disatisfied. Not recommended.\n\nReview 18:\nstandard room was small and tired; with an extremely small window, it is extremely dark and depressing. no quilt in the room (you could use the cover instead but i wonder how frequent it is washed). the room was not thoroughly cleaned (there were molds on the air conditioner; there were small insects and tiny leaves in the coffee machine!). what is even worse was the service. the nigt shift receptionist, mergana, refused to assist in confirming our pick up arrangement but making just a simple call; instead she just pushed us to her colleague. while I wasspeaking to her in english, she kept on speaking Spanish to her colleague as if I were invisible. what mergana was busy with was drinking a glass of red wine and talked to another colleague. what a job she did!\n\nReview 19:\nWe loved La Tortuga! From the minute we walked in the door we were greeted warmly! Pedro is just a sweetie, Bernardo was perfect at the front desk, very friendly and helpful, Luis was terrific at the bar....which was great for a before dinner drink, bar could use more comfortable chairs..can you say \"ouch\"..ha! Anna was also great, always there to answer any questions or recommendations. The ladies that clean the rooms, so sweet, always leaving towel art and doing such a great job! Breakfast was included, it was also very good, just enough to start your day! Our only minor complaint was that there was construction going on (La Tortuga is expanding) which we were not informed about and the noise started at 8am each day, our room, we had a swim-up room, was right next to the construction. We were awaken each day with loud talking, hammering & all kinds of loud machines. Would have liked to have been warned about it! Loved Playa, it's pretty, safe and lot's of fantastic restaurants, can't wait to go back.\n\nReview 20:\nI've just returned from 5 nights at la Tortuga with my teenage son... We had previously toured round other parts of Mexico, but La Tortuga was the HIGHLIGHT of our trip! Great room/pool and grounds, but most of all, the staff really made our holiday special. Lisa on reception was FAB, and our fave barmen Marco and Fidel made us feel really welcome..and couldn't do more to make our stay unforgettable.. Le Bistro had the most magnificent food - especially the giant shrimps! Pool table was great to keep us amused, and also free www access at the bar. The pool was open till 11pm at night and lit really beautifully! Forget all the huge all-inclusive beach hotels in Playa - where you are an anonymous guest....go where you are treated like one of the family! I'll be back to Mexico, and La Tortuga will be my number one choice! Jo\n\nReview 21:\nWe had a last minute reservation at La Tortuga, booked an hour before we arived and didn't really know what to expect. We arrived at 12 noon, and they had our room ready 15 minutes later after we had enjoyed a complimentary fruit drink on arrival. Steps led from the balcony straight into the lagoon style pool (not all rooms have this) and the pool was clean, refreshing and very well laid out. Every member of staff smiled and greeted us as we walked by, the bar and resteraunt staff were great, the receptionist very helpful and knowledgable, helping us track down great coffee and answering all sorts of questions about the area and the hotel. Onsite spa facilities offer relaxing massages at reasonable rates, which was a great perk and well utilised after we had spent many days hiking around ruins! We loved our stay here, location is pretty good too - not far at all from the beach and calle 5, the central shopping street in Playa. We will definitely stay again, after being treated so well and enjoying the hotel facilities so much.\n\nReview 22:\nPros: The pool area was like an \"oasis\" in the middle of the hotel. It is completely closed off without ever really hearing the street noises outside. Great, great atmosphere to relax with a bar, pool table and jacuzzi. 2x1 drinks during happy hour-great mojitos.. Free breakfast is definitely a plus, it's an a la carte type menu, not continental style. Staff was very friendly and accommodating. Location was good. Housekeeping made our stay fun with bed accented decorations using bath towels each day-it was always a treat to see what was going to be next. Cons: Wireless internet service was not reliable. Rooms could have been a little bigger. Dinner at the hotel restaurant left a little to be desired. The seafood linguine was not very tasty and over-salted. They were slow on getting food out to us as well. Overall, the hotel was very romantic and peaceful. After a day of exploring, it was nice to come back to this place to relax. We would definitely recommend this to others.\n\nReview 23:\nWe stayed at Hotel La Tortuga last week 10/24-10/28/07 and we were not disappointed! The hotel is beautiful, just as the pictures show only prettier in person. Our swim up room was small, but very comfortable (including the king-size bed). Mini-bar and in-room safe, access to Mamitas beach club, beach towels, onsite bar/lounge, breakfast from the Agora menu were an awesome plus. Plenty of closet space. Nice big shower and bath amenities. We enjoyed the patio with steps into the pool. All of the staff were professional, and so friendly and nice we wanted to take them home with us! Only a couple of minor problems that were promptly taken care of. Right around the corner from all of the lovely restaurants and action on 5th Avenue. Street parking was limited near the hotel, but was not a problem. Great recommendations or tour booking available at the front desk. Just can't say enough good things. Will definitely stay again!\n\nReview 24:\nI am so glad I read all the great reviews on Trip Advisor and chose to stay at La Tortuga. This is one of the best hotels I've stayed in and the most relaxing vacations I've had. We stayed here for a week and it was amazing. The hotel is beautiful and very well kept. The beds and pillows are soo comfortable. It's in a great location, close to shopping, restaurants and all the action downtown. I had my doubts about the hotel not being located right on the beach. But the beach is easy to get to. The service and staff were great. El Bistro was also one of our favorite restaurants that we ate at in Playa. We had breakfast here every morning which was included with our room rate. The breakfast is soo good and the staff at El Bistro was so nice and professional. We also had dinner there too one night. The mango shrimp was soo good! I would definitely recommend this hotel to anyone going to Playa del Carmen. And I can't wait until I can go back!! Thanks again to everyone at La Tortuga.\n\nReview 25:\nThis hotel has a great location and superb customer service. The pool area is kept very clean and it is a short, pleasant walk to the wonderful beach club \"Mamitas\", that the hotel provides passes for chairs and umbrella to. We had a jr suite which faced outward of the property. Not the hotel's best view and I would suggest a room overlooking their pool area. Breakfast provided daily with a good selection of Mexican and American choices. Walking distance to all of the bars and restaurants on and around 5th Avenue.\n\nReview 26:\nYou will not find a better location in all of Playa. Customer service is excellent. We stayed in the room with the private pool and found it to be better than we expected. The facilities are well maintained and clean. The service at El Bistro is great and the food is good. Did not try dinner, but the breakfast was good. The only issue we encountered were the bed sheets. They were comically stiff and sand papery. There was no option to just change out towels. The options were clean or no clean, nothing in between. Please don't let this put this off the hotel, its great! Just ask for a little less starch if you have sensitive skin.\n\nReview 27:\nLa Tortuga is in a terrific central location, within easy walking distance from shopping and the beach. The hotel has lovely common areas and clean, comfortable rooms. The hotel restaurant serves up very good food. But the highlight is definitely the staff. We thoroughly enjoyed getting to know Morgana, Rambo, Miguel, Oscar, and many others. They were so accommodating it was unbelievable. Kudos also to the cleaning staff, who not only kept things spic and span but also left us clever towel sculptures each day. Nice massage at the on-site spa. We stayed a week, and it was completely peaceful the first few nights. I haven't slept so well in years. However, the last two nights of our stay were disrupted by street noise (it appeared to be coming from a nearby club). The hotel staff moved us to a different room, which was very nice; that was the only downside in an otherwise blissful week.\n\nReview 28:\nI have stayed at this hotel 2 years ago and had an excellent experience, so I brought a group of 11 people this time for a surprise 40th birthday. Anna and the rest of the staff worked with me for months organizing the rooms and hiring drivers and recommending restaurants. We even came back to unexpected birthday decorations in our room one day that the hotel did for us. It made us feel very special. Questions were quickly answered and Anna was a saint to put up with all my emails. The new renovations were fantastic! The pool and pool area were enlarged quite a bit with a new jacuzzi added. The whole courtyard was absolutely beautiful. It seemed so much more spacious and private. You would never know that Shangri La was merely steps away from the quaint area of shops and restaurants. And in our case, after a lot of Tequila, it made for a short stumble home. If you're like me and prefer smaller hotels with personal service, this is the place!! !\n\nReview 29:\n14 days in Playa del Carmen, at la tortuga was the best idea ever. The rooms fit perfectly, really nice hotel with a great view over the pool that looks like a little river. Lots og palms and flowers. The service from all over the hotel the best. You can get what you need, and the people at the hotel, will help you every time you ask them. La tortuga is very near the beach where the hotel offers you free sunchairs. At the same time, it is close to the city, where you at everytime of the day can go at get a great dinner. The hotel also have el bistro, that serves the best food all day long.\n\nReview 30:\nExcept for tropical depression which checked out a few days before our arrival - a great time. Great staff, clean and comfortable rooms. Hotel is close (but not too close) to everything. No noise problems. Hotel resturant was good and reasonably priced. Would recommend (or return again) with no reservations.\n\nReview 31:\nWe've spend our 2009 vacation at La Tortuga in Playa del Carmen from 28th July till 12th of August. From the moment we arrived it was perfect. We were welcomed very friendly with cocktails by Lisa. Our first impression of the Hotel was \"a little paradise\". The room (212) was perfect, very clean and had a nice view at the swimming pool. During our stay we had breakfast (every day) and dinner (sometimes) at El Bistro which is located in the Hotel. It was perfect. Good food, nice drinks and very friendly staff (all of them but especially Esteban and Marco). Playa del Carmen is beautiful. The beaches are nice. A good place to go is Zenzi. We did excursions to Tulum, Xelha, Xcaret and Sian Ka'an. Mexico was a great experience for us. Now we're back in Holland in the rain......We'll be back! Many thanks to the La Tortuga-staff for a fantastic vacation! Dennis and Dani\u00eblla\n\nReview 32:\nMy husband and I have just returned from La Tortuga (2/22-2/27) and we loved it. I read a lot of reviews on Tripadvisor before selecting this hotel based on other reviews and photos. All of what you read is true! The staff is excellent and the hotel is spotless. I've never seen so many employees staying so busy all of the time making sure everything is in order. The location is also wonderful - every bar and restaurant you could want is within walking distance. We highly recommend Babe's Noodles - a great Thai place and also Dr. Taco for authentic tacos/burritos. You won't be disappointed in this hotel. I know we'll return as soon as we can.\n\nReview 33:\nMy husband and I just got back from our first visit to Playa and La Tortuga Hotel. We had such a wonderful time. The staff was so nice! Bernardo, Henry, and Pedro always made sure we were well taken care of. The cappuccinos are the best in town! The rooms were quaint and the mini bar was actually reasonable! Nothing too fancy, but exactly what we were looking for in a standard room. The pool was refreshing and the free internet service made staying in touch with our dog-sitter easy. The maids were very talented with the towel art! We would definitely stay at this hotel again! We also loved the central location!\n\nReview 34:\nLa Tortuga actually has a TripAdvisor award for best service and it shows! They offer excellent service, pampering their guests, making you feel important. Had a nice welcome with cocktail. They showed us different types of available rooms and for us, the standard room looked even better than the standard plus (bit larger). The hotel restaurant is really good, enjoyed our complimentary breakfast in the morning and we even went dining there in the evening. I can also recommend the spa, very nice massage! The people working in the hotel (bar/restaurant) were all very friendly. Excellent location, just walking distance from the main street (5th street). La Tortuga offers you free towels, chair and umbrella at one of the best spots available at the playa! No disappointments what so ever for this hotel.\n\nReview 35:\nThis a good non expensive hotel where you can relax, it has a good restaurant with a good host in the morning, her name is Antoniella I think and she makes you feel comfortable, as well as the staff is very nice and helpfull, I will recommend this hotel to anyone who wants to save some money. I stayed at a standard room an have nothing to complain, clean and a good space.\n\nReview 36:\nWe stayed in room 218 for 5 days in mid-November. We are freguent travelers to mexico but haven't been on the east coast in 8 years. La Tortuga Hotel now gives us a reason to return. The central location is great since you are only one block from 5 th ave, yet you are far enough away to escape the crowds and the noise. Our room was one of the newer rooms with a king size bed and jacuzzi. It also had a large glass shower and a sitting area overloking the courtyard. Unllike a lot of mexican hotels, the bed was extremely comfortable. The service was wonderful and the staff were all very friendly. Breakfast was included and you were able to choose what you wanted off the menu. Their dinners were also very good and resonably priced. If you go make sure to ask Benny about Ai Cielo. It has a great swimmable beach and close to gourmet resteraunt about 20 minutes south of Playa.\n\nReview 37:\nWe found the proximity to 5th ave. (heart of playa) and the beach to be the biggest benefit of staying at La Tortuga. Staff is super friendly and very eager to offer suggestions for restaurants, shopping, activities, good beach spots, etc. The hotel front desk staff arranged our chichen itza tour, our pick up to the cancun airport and even our cozumel snorkling outing (I recommend going with the hotel suggestions for tours, seems like they're prices are better than what I researched online). Hotel stay includes a delicious complimentary breakfast. I found the small outdoor bar near the pool very convenient and drink prices very reasonable (the margaritas w/ Don Julio A\u00f1ejo tequila are incredible). Hotel is on busy 10 ave so expect some noise all hours of the night. Didn't really bother me, but just be aware.\n\nReview 38:\nWe have just returned from a week at the La Tortuga Hotel and Spa. The hotel was wonderful and we have never experienced such incredible service before. An example of the service was when one of the members of our family became very ill. The hotel went out of their way to call a Doctor to the hotel and to make arrangements for this person to be transported to the hospital. The entire staff at the hotel went out of their way to help us during this stressful time. Again, I have never experienced such concern from strangers before. Beyond this the hotel was very nice, clean and provided us with a very enjoyable experience. The hotel had a lovely pool area, they were close to the beach as well as shopping and eating areas. The cost of the room was very reasonable, under $100 per night which included breakfast. There is no question about returning to this hotel in the future.\n\nReview 39:\nWe stayed at La Tortuga for 10 nights in November 2007. It is a genuinely lovely hotel and although it does not look like much from the street, once you walk in the main pool/bar area is stunning and feels like a little oasis - it's particularly nice in the evening when it is all lit up. Our room was simple, but very nice. Everywhere in the hotel was always immaculate. The staff were friendly and the breakfasts and 2for1 cocktails were great. It's a good location, and we did not mind the short walk to the beach. It was great to be able to use Mamitas, although it did get busy at times. We would thoroughly recommend this hotel and the resort of Playa del Carmen.\n\nReview 40:\nMy boyfriend and I stayed at La Tortuga and loved it! We're both in our 20s, live in SF and LA and are accustomed to mid to high-end accomodations. LA Tortuga was perfect - intimate but chic, a great location, clean, hip (but not overly trendy like Deseo) and totally accomodating. The breakfast was great, drinks were awesome... and when they found out it was a 'special occasion' they provided champagne and rose petals on our bed when we arrived. We stayed in a junior suite with a jacuzzi balcony. We only used the jacuzzi once bc it was like a bath tub you had to fill up... not quite instant gratification. But it was nice. Our only complaint was the construction that woke us up at 7am, but hopefully thatll be done by next year... Feel free to email me if you want Playa recommendations. We loved it!\n\nReview 41:\nThis boutique hotel is an excellent place to relax, right in the center of Playa del Carmen. It's located two blocks from the beach and one block from 5th Avenue, the main street for shopping, restaurants and bars. The staff is knowledgeable, friendly and helpful, at all times. We took a room just a few steps from our own pool. Would definitely return to the same hotel. Can't wait to return.\n\nReview 42:\nWe didn't do our homework properly on Playa Del Carmen so when we arrived (after 2 weeks of quiet but cultural travelling through Mexico) it was a bit of a shock, as we expected the place to be a bit quieter! We were given a standard room right next to the lobby, that everyone walks past, so we wanted a change of room straightaway! However, we had to upgrade to a standard plus the next day for $50 a night to get a better room. However, the new room was much better with its own balcony and after that the hotel started to grow on us. There's nice greenery and pools with the restaurant (El Bistro) to the side so it's all very pleasant. The hotel is one street of the main 5th Avenue so it is a bit noisy, especially as we were there over New Year and the music was thumping in the distance. We'd recommend El Bistro as the food was excellent and the staff really try to give as good a service as possible. They were very busy, but be patient! Even Playa Del Carmen started to grow on us after a few days!\n\nReview 43:\nEverything was perfect. The staff is incredible and were always willing to help us enjoying our stay. I strongly recommend to try the package Cabanas Tulum + La Tortuga. We were fascinated about the beach in Tulum. Will return for sure!!! Best, Sergio + Fatima\n\nReview 44:\nHaving spent ages researching which hotel to stay in Playa del Carmen, my girlfriend and I settled on the Tortuga after reading so many rave reviews. Thankfully, it lived up to all expectations - the staff were amazingly friendly, the service great and the rooms nice and spacious. It's also in a great location just a short walk to the beach and very close to the main restaurant and bar 'strip'. I'd thoroughly recomend this hotel to anyone...we're already planning our next trip back there! !\n\nReview 45:\nI want to say Fantastic!, I got a fantastic vacations. The hotel provided us with all the services that we knew it has but it is not just services, the attitud and care of all the people at La tortuga. For me is the first time I see the General Manager taking care of the Guests DIRECTLY! Im sure it shows a really nice enviroment and for me was like be at home. My best wishes, for this year. Mr Gamboa\n\nReview 46:\nMy friend and I had spent just over two weeks on the Mayan trail travelling through Mexico, Guatamala and Belize. We knew that our accommodation en route could be fairly basic and that we would be exhausted so wanted to spend a few days of luxury and pampering at the end of our trip in Playa where our tour ended. And that is exactly what we got. Once we had got over the fact that it was possibly the most romantic setting ever (we were friends not a couple!) we couldn't have agreed more that it was the perfect end to our hoilday. Everything from the restaurant (excellent Mexican and International cuisine) to its position in the centre of town (a short stroll to the shops and bars) was just what we wanted. The hotel has an afiliation with three beach clubs we chose the the Blue Cacao which is a cab ride away but well worth the journey. However, without doubt the single best factor was the service which was outstanding. This is an exceptional professionally run hotel that understands and values the importance of customer service. A realy jewel in Playa's crown.\n\nReview 47:\nThis hotel is a fantastic place to stay and relax during your vacation. The service and food are excellent. The spa is phenomenal and the prices are very affordable. You get 50% off dining at their restaurant and it makes it really cheap to eat there. It's raining a lot in October but it makes it worth while even if you just stay at the hotel.\n\nReview 48:\nMy husband and I went there to celebrate our 35th anniversary. When you are at this hotel it feels like home. All the staff is so helpful and accommodating. It is very clean and quaint. It is a great location, walking distance to all yet peaceful. The staff always went out of their way to help. The complimentary breakfast was delicious and so was the other food in the restaurant. The staff in the restaurant was so attentive and ready for any requests. I would definitely recommend this hotel and can't wait to go back. Hi to all we miss you! Vincent and Rita\n\nReview 49:\nWe stayed at the very lovely La Tortuga Hotel the last week of January. Every positive comment in previous posts we found to be accurate. The small size (only 50 rooms), comfortable room, gracious staff, and beautiful outdoor lounge/pool area make this a real gem for the price. We had a problem with our toilet the first night but help arrived within five minutes of our phone call. The staff efficiently and happily took care of all of our needs. Unfortunately, we, too, experienced disrupted sleep from the disco down the street. We were in a third floor standard plus room and found the only way to quiet the thump, thump, thump of the music that began at midnight was to close our balcony doors and run the air conditioner. It really was too bad as it was the only black mark on an otherwise enjoyable stay. We will consider going back but maybe pack some ear plugs!\n\nReview 50:\nThis was our first venture outside of an all inclusive and we were not disappointed. The quaintness of this place is very calming. The people are incredibly nice and very good at reading what you may or may not be in the mood for. If being left alone is your forte then they will do so as well if you are wanting to be socially engaged. Grounds immaculate, rooms very clean, modern, and cozy. Location incredibly close and convenient to everything. Would stay here again in a heartbeat\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34471, "query_start_index": 34473, "query_end_index": 34473, "truncation_seperator": "... 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{"id": "252106", "pid": "252106", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Swissotel Berlin is worth every cent. Suberb location, excellent service and extremely well maintained.\n\nReview 2:\nSwissotel was one of the most beautiful hotels I 've ever stayed. The stuff was warm and friendly, the room was elegant and there was a nespresso machine free to use and unlimited coffee to drink... It was almost perfect. It is centrally located at Kudamm with easy connections to all the important sights of Berlin. Sleeping there was a dream. All special requests for pillows and mattresses were accepted. Our bed was out of memory foam and was perfect! The only sad thing for me was that the wifi was overpriced, so we never used it...but I would be glad to visit Swissotel again!! !\n\nReview 3:\nI have stayed here three times, it is an awesome hotel. I recommend getting a quiet courtyard facing room, the rooms facing the street can be noisy because it is on a major intersection in Berlin. The service is great. The rooms have a cappuccino machine! The hotel is central, but a bit far from the older east-Berlin tourist area, but it is very close to subway and train stations. I have also stayed at the Westin (old rooms) and the Grand Hyatt (great hotel) and Crown Plaza (average). Pro: - nice modern rooms - cappuccino machine in the room - fast internet access - quiet rooms (if facing courtyard) - near major train and subway stations - excellent breakfast Con: - you have to take two elevators to get to your room, one to get to the lobby and another to get to your room - noisy rooms (if facing the street) Tip: - visit the Tacheles, it is awesome, and don\u2019t be afraid to enter this old building, it is very safe: http://en.wikipedia.org/wiki/Kunsthaus_Tacheles\n\nReview 4:\nStayed for 8 nights in july . If you can stay at this hotel for no more than 120eu w/breakfast it is a good buy.21 eu each for breakfast is very expensive. Anything more is not worth the price. Found a dirty sock on check in. Had to beg the waiter in the morning for a second cup of coffee. Coffee machine in room did not work till someone came up to fix it. Two nights out of 8 had no turndown service. And a couple of nights the service came after we had gone to bed. This is not a 5* hotel. Was very disappointed after reading all the rave reviews about this hotel. Will try another hotel next time.\n\nReview 5:\nI booked this hotel through the Internet, but was very dissapointed when I got there. You do not enter the looby directly but have to get there by elevator. The whole interior and the rooms are very modern, which I usually like, but here it creates an impersonal atmosphere. I booked an expensive executive room, for a business trip, and to my surprise the room was tiny and there was a probelm with the heating which took hours to get fixed. Most unpleasant was the feeling I had there of total lack of warmth, from the staff (mostly inexperienced) and the decoration. Very unwelcoming overall. I left immediately the next morning and 1 month later I discovered they had booked my room rate twice on my credit card. I had to go through several calls and faxes before the problem was finally solved and I was re-imbursed. I will surely never go there again.\n\nReview 6:\nI always check trip advisor prior to booking a hotel and have found the advice given by reviewers faultless ...... perhaps with the exception of Swissotel Berlin. I picked the hotel over many others (Concorde, Radisson SAS) of the same price and was very disappointed. The hotel facilities are minimal; the 'Amrita Spa' is merely a room with four treadmills, two sunloungers and a sauna. The hotel bar is tiny and on our trip was full of business people holding post-meeting conferences. The room, although spotless, was not luxurious and felt a little cold and soulless. The hotel corridors are devoid of windows and curve sharply leading to the feeling you are on a Dover to Calais ferry. The breakfast was standard and the staff are stretched to capacity at mealtimes leading to many a forgotten order. On the plus side the staff are friendly and the in room coffee maker is certainly a bonus at the end of a long day however I wanted a little luxury on my Christmas trip to Berlin and was sorely disappointed.\n\nReview 7:\nWe have been in swissotel berlin for one night. The location is very good, directly on Kudamm street, good shopping area. Hotel from outside is fantastic, very nice. To go to the reception you have take elevator to the first floor. Lobby area is modern art provided. Room is very large but not so much comfortable, bathroom is too small for 5* hotel, with swissotel amenities. Bed was very small ( queen ) with regard to size of the room. Breakfast was OK, but nothing special. The stuff in whole hotel is lovely, very helpful and pleasant. I recommend this hotel to the people which are looking for good location, good quality but I think you can find better 5* hotel in Berlin near Kudamm street.\n\nReview 8:\nOK, this is very rare for me to speak so highly about any particular hotel but our recent stay on 26th December for 2 nights was one of the best hotel experiences I have had. From the moment we arrived we were greeted with friendly, helpful, professional courtesy. Our check-in was smooth and the front desk manager even walked us to the lift and explained the use. The conceirge was very helpful and room large, spacious, modern and very clean. We had a good view, but do request an external view otherwise you will be looking down at the internal courtyard. The breakfast was the BEST we have had in Europe, the most immaculate of presentation and choice from the buffet was superb. It was also the most professional breakfast servants I have seen in the world. The service at this hotel far exceeded my expectations and if we should return to Berlin will have no problems in making this hotel our home away from home. PERFECT!!! !\n\nReview 9:\nStayed for 2 nights early May 2008 mid week. The hotel lives up to its rating as the number 2 in Berlin. We had a Ku'damm view room which was excellent except for the bed which we found quite uncomfortable. We ate in the hotel's 44 restaurant the first night and this was excellent if pricey - well it has a Michelin Star. The hotel staff could not do enough for you. Breakfast was excellent. The hotel location is good being just round the corner from the hop on hop off bus tours and within easy reach of most of the main Berlin sights. Would recommend this hotel to anyone looking for a nice place to stay right in the heart of this vibrant city.\n\nReview 10:\nWe have stayed in this hotel 3 times and each time we have loved it. The staff are very helpful. We stay here with are two children and they put special children's bedding in the rooms and children's toiletries in the bathrooms. They have age appropiate accessories for them too. For example when my daughter was a baby they had a bottle and a bottle warmer in the room but when she got older the had a step for the toilet for her - all without being requested! The kids also loved the tobleone placed on the bed every evening for the turn down service and the little cards with the weather report for the next day. The hotel is in a great location - on the Ku'damm with lots of shops and restaurants near by and a short walk to Zoo station which is a great starting point for any journey around Berlin. Breakfast wasn't included in our stay but we were near by to lots of places to have breakfast so that didn't matter to us.\n\nReview 11:\nWe booked our two night stay at the Swissotel following reccomendations from Tripadvisor - and we were not dissapointed!. This has to be one of the best hotels i've ever frequented, with wall to wall glamour and superbly efficient staff, who all spoke perfect English. Brilliant Stay, Great Location, Fabulous City - book now!\n\nReview 12:\nWe were thouroghly pleased with our stay at the Swissotel. The service from the staff was impecable from arrival to check out. We got good tips from the concierge regarding shopping areas, restaurants etc. Room was spacious, clean and had everything we expected from the high ratings on Tripadvisor.com.\n\nReview 13:\nWe travelled as 2 couples and thoroughly enjoyed our stay. The staff could not be faulted and were very friendly and helpful. The Nespresso machine is a great touch! The rooms are a decent size and well fitted-out. The only small criticism was that it was too warm at night even with the air-conditioning, so we had to open a window. The bed was firm but comfortable and the bathroom was lovely with a good selection of toiletries. Breakfast was excellent and nothing was too much trouble for the staff (although my husband, being a Scotsman, thought they should have had porridge!!). The situation of the hotel is good with the main shops within 5-10 minutes walk, the Gedachtniskirche only a couple of minutes away (really worth a visit when dark) and the great Christmas market. Zoo station is also only a few minutes walk, from where you can go almost anywhere in Berlin. We bought a daily group ticket which was great value for money at about 15 euros. We found Potsdam well worth a visit. We love Berlin generally and would thoroughly recommend this hotel.\n\nReview 14:\nI always go there twice a year on my scheduled Berlin Business trip. this hotel is really perfect for the business traveller, location, great service, nice executive lounge and great staff. The food is of very good quality and there is continuity there among the staff, you see the same staff members around and they recognize you only when you come there once or twice a year. Quality of the rooms and beds are perfect. when I go for a leisure trip to Berlin I would rather prefer the Adlon or the Regent but the Siwssotel is the ideal hotel for a business traveller. love the rooms overlooking Kurfuerstendamm and the Gedaechtniskirche.\n\nReview 15:\nI recently stayed in this hotel from Thursday to Monday, July 22nd to July 26th 2010. The hotel has a great location near the central Berlin area of K-Dahm. From the moment of my arrival, the staff members were courteous and helpful. The room was delightful and spacious with a great view of Kurfurstendamn. My double bed was very comfortable with plenty of pillows. Room service was excellent with a good menu while the hotel restaurant had an great selection of food. I also enjoyed the nespresso machine with which one could enjoy a freshly brewed coffee in one's own rom. Overall, I would highlly recommend this hotel and I was most impressed with my stay. I will definitely be returning.\n\nReview 16:\nWe went back to Berlin in January after an excellent few days in August and chose the Swissotel because we had enjoyed our stay there so much in the summer. We were so delighted that everything at the Swissotel was as good as we remembered. The executive lounge was worth every euro and can't wait to return to Berlin and the SWISSOTEL.\n\nReview 17:\nWe stayed at the Swissotel for 3 nights right at the beginning of the Christmas Markets. It was in a in great location and had great modern facilities, rooms were lovely. The staff were super friendly, efficient and helpful. A really great hotel that I would recomend to anyone, Berlin is also a great city for a short break with so much to see. If you ever stay there and need an ironing board its behind the mirror! it took the whole weekend for my friends in another room to find it!\n\nReview 18:\nThe Swissotel is comfortable & clean, and service is first class. The location is excellent for shopping, and there are plenty of restaurants & bars in easy walking distance, although if you're into the hardcore bar & club scene, you will need to travel a bit further (easy on Berlin's excellent U-bahn system). Head to Savignyplatz (about 10 minutes walk) for a good selection of bars & restaurants, although the best meal we had was at a little Italian restaurant a few doors up from the Hard Rock Cafe (about 5 minutes walk from the hotel). Would certainly stay here again.\n\nReview 19:\nStayed here on a city break 20/11/2011, the hotel, location, staff, bedroom and breakfast fabulous, what more can i say......lives up to all the reviews\n\nReview 20:\nFrom the minute we got to the reception desk we felt that the service was good, efficient and thorough. There was a large group leaving but the desk was totally organsied and ready for the next wave of visitors. Rooms were of excellent quality and the toiletries were nice. Each room also has a Nespresso machine which mean that you were never short of nice coffee. Breakfast was excellent and very extensive - the variety had to be seen and the breakfast service (waiting staff) was very good. Food service in the lobby area was also good and friendly and not all that expensive either. The location is great.\n\nReview 21:\nOn our first trip to Germany, my wife and I booked to stay for one week. Not needing much more than a clean place to sleep at night, we received a pleasant surprise. I honestly can't rate this hotel highly enough. The customer service is great, restaurant fantastic and the location superb for sight seeing. Both of us travel frequently and if all hotels were half as good every trip would be a pleasure. So why the late review I hear you ask. I've only just created a profile on TripAdvisor.\n\nReview 22:\nI cannot say enough nice things about this hotel. It is very impressive from the outside, the lobby area is really comfortable and the staff could not have been more friendly and professional. We were taken to our room by the receptionist and given orientation of the hotel. The bedroom was a decent size, overlooking a courtyard. The room was very clean and the bed was a good size. The hotel feels very secure as only people with room keys can access the different floors. The bar was modern and intimate. We ate lunch in the lobby one day and it was very good. The location was great too. The hotel is close to the Zoo Station (from where you can get trains to Schonfeld airport) and the shopping street, the Kudaam. We would definitely go back to this hotel if in Berlin again.\n\nReview 23:\nThe location is brilliant, the service is first class and the rooms are very nice. The breakfast has everything you could imagine and the lounge area is great. We had a wonderful stay - very helpful concierge and staff all around.\n\nReview 24:\nExcellent hotel, easy to get to from the airports! Room was spotless, restaurants great although bar a bit pricey! Well worth a visit if your going to Berlin, quite central to most attractions, just around the corner from the zoo which is handy if you've got kids!\n\nReview 25:\nWe were on a tour of Germany, dashing from one place to another so you can't imagine how glad we were to find ourselves at the doorsteps of Swissotel Berlin, greeted by the most gracious doorman, in English. Everything was ace from thereon. Efficient and helpful receptionists, gorgeous interiors, spacious room... It was a lovely touch to have everything translated into English. For a foreigner in Germany who doesn't know the language, it was a relief that we need not do anymore guessing work. The staff in the hotel speaks great English too. The location is perfect, 3 minutes from Kurf\u00fcrstendamm station, known as Ku'Damm to locals. That's where the shopping is. We had a few walking tours and the meeting point, Zoologischer Garten, is about 5 mins away. Internet is not free but you get free access in their lounge. I quite enjoyed sipping a cuppa whilst checking my emails in the airy lounge.\n\nReview 26:\nI was completely thrilled with the Swissotel in Berlin. First, all the employees are interested in the gueat. But most importantly, the hotel room itself was terrific. It had a spacious, comfortable bed with what appeared to be 400 thread count linens. The room was ABSOLUTELY quiet. It was also quiet large, had a good view, and the bathroom was modern and spotless. I loved this hotel and wish there were one in Paris and New York.\n\nReview 27:\nStayed for 4 nights in late June 2010. Couldn't fault anything about this hotel. The 44 restaurant is superb. Reasonablty priced as well. Would definitely recommend to other people.\n\nReview 28:\nDate: August 20, 2007 Reviewer: Couple from Greece We got a nice room for 4 days during July for a 100 Euros per night w/o breakfast. Excellent location at Kurf\u00fcrstendamm and very proffesional staff at the reception desk. Very artistic enviroment with genuin paintings and sculptures at the reception, the lobby and the guest rooms !!! Tea-Coffe making facilities in room and bathrobes made the staying more comfortable. The room was bright and had everything a traveler might need. A welcome drink was offered in the hotel bar, while bottled water and fresh apples were available in the reception. Safe neighborhood with a lot of restaurants and cafes. Very close to public transportation (metro, bus 100/200)\n\nReview 29:\nWe visited Berlin for 4 nights in September 2005. The city was better than I had hoped for, with so much happening. My only regret is that I didn\u2019t manage to see the city before the wall came down in 1989 \u2026 the comparison with today would have been illuminating. Make sure that you visit Check Point Charlie, and the area around there \u2026 it\u2019s probably the best place to see what the city was like under the old regime. The Hotel is excellent, with clean rooms and an excellent breakfast. We paid a little extra to enjoy the Executive Lounge \u2013 I strongly recommend this to anyone staying at this hotel \u2013 a top facility, and worth every penny. The location is also good, with a 5 minute walk to the Zoo Station, where frequent express buses run to the airport, or a 2 minute walk to an underground train station. Even with the Executive Lounge added on, this was a very reasonably priced hotel \u2026 great value for money. We will certainly visit Berlin again, and we will certainly stay in this hotel when we do.\n\nReview 30:\nWe had a great stay here. The hotel is modern and sleek with great service and a great location. We loved the Ku'damm area. Our rate included daily breakfast which was fabulous. The staff is friendly, pleasant, and eager to please. Our room was clean, comfortable with a great bathroom. The room was also fairly spacious for a European hotel room, which tend to be smaller than hotel rooms in the US. In sum, you can't beat this place for combining, luxury, location, service and value! We had an outstanding experience for a very reasonable price.\n\nReview 31:\nOk, so in writing a small review I am taking the easy way out a little bit, but it makes a pleasant change as I tend to go on a bit when I pen my reviews! Believe all the positives; this place is the best hotel I've stayed in, and its all at a decent price! If you think you'll use the executive lounge then do so, and please dont hesitate about booking here. It is a fantastic hotel, with fantastic staff and in a fine location, close to the underground. Enjoy!\n\nReview 32:\nThis is a good hotel and is is located in the heart of Berlin. My wife and I just spend a day holiday at the Hotel, and choose to do so on the back of the many fine reviews the Hotel has recieved on this web-page. Good things: 1)Deluxe bathroom 2)Nice location 3)Good bed Bad things: 1)Hair in the bathtub on arrival 2)Loud noice from the street, as there is a large construction of a new Hotel just infront of the main entrance, that did gave us a lot off early awakenings on weekdays from 7.am. If you can get a standard room for around 130 euros pr night its ok, but dont pay more, then I would rather see you in another Hotel in Berlin. PS: One piece of advice. Be sure to dress in your better looking clothes as most guest are NOT wearing sneakers or jeans :)\n\nReview 33:\nThis hotel was wonderful. The price was very good. The staff was friendly and helpful. The room was large with a great bathroom. Parking was extra but was quite resonable. Traveled by bike while I was berlin and the hotel was close enough for all the attractions. Walking distance to many. The staff also allowed me to park my bike on the ground level, not in the parking garage which was also quite nice and convenient. I would highly recommend this hotel to anyone going to Berlin and I will use them when I come back as well as look forward to checking out some of their other hotels in other cities.\n\nReview 34:\nMy wife and I stayed in the Swissotel for 4 nights. It is an excellent hotel with friendly and helpful staff. The room was large and very well equipped and had a commanding view over the Kurfurstendamm. The lobby area was a pleasant place to relax with a drink after a busy day. The hotel itself is very conveniently located near the mainline and U-Bahn Zoo Station (just a few minutes walk away) and is thus ideal for travelling to and from the airport (Schonefeld in our case) and for getting around Berlin on the tube. I would highly recommend the hotel and it would be our hotel of choice should we re-visit the city.\n\nReview 35:\nVery friendly staff with good sized rooms. The price of the in-room internet was a little high (in fact more than free is a little high) and they did forget to clean the room on one day, which I'm sure they would have done if I wasn't too tired to tell them. For some reason it was always noisy above the room at about 6:30am, not sure why. Overall a nice place to stay but you'll need a travel card if you want to see the sites (5 min walk to S-bahn, 10 min train to nr Brandenburg gate).\n\nReview 36:\nThis is a nice hotel. No complaints, the room was clean & comfortable. The Nespresso coffee maker was nice. Good security, scan your room key in the elevator to access your floor. Large windows, which opened. The restaurant across the street, Vapiano, was nice. The location was not far from a U-bahn station and a little farther to a S-bahn station. The Ku\u2019damm shopping street is a few steps away. The hotel provides a lot of extras \u2013 doorman, three room phones, robes and slippers, 110 volt outlet, separate shower and tub. Not sure how much value these represent to the typical tourist. The hotel is designed for the business traveler, not so much for the tourist. Services, like the restaurant and wifi, are a bit expensive, meant for the expense account crowd. On my last visit, I stayed at the much more modest \u2018Hotel-Pension Bregenz\u2019 a few more blocks out the Ku\u2019damm. I liked it much better. For a future visit, I\u2019ll first look for a more interesting location, probably in the eastern sections.\n\nReview 37:\nWe stayed for 2 nights recently and found the hotel to be of very high standard. The staff were very extremely friendly & hospitable. The hotel is situated around a main shopping street but it was also very close to the U-bahn to explore Berlin. The rooms were fairly plain in comparison to the hotel lobby and exquisite artwork dotted throughout, the faultless service made up for it. We didn't have breakfast at the hotel as the price seemed a little excessive and there are many cafes to go and eat in near proximity. The bar served the most divine cocktails and again wonderful service.\n\nReview 38:\nWe went to the Swissotel for three days during the Christmas holidays to enjoy the cultural life of Berlin. We loved everything about the Swissotel: the location is excellent (practically on the Kurfuerstendamm), the room was quiet, good sized, and perfectly clean, and the staff was friendly. The restaurant - which recently 'lost' their Michelin start because the chef left for a different hotel - will hopefully soon have their star back - both the food and the service were superb. We can recommend the Swissotel to anybody who would like to enjoy a hassle-free, quiet and relaxing time in the centre of Berlin.\n\nReview 39:\nRight at the end of the Ku'damm, near to the big department store and the bombed out church, very easy to access all the tourist stuff. Hotel excellent, and not too expensive with great service from the most efficient race on the planet! Highly recommended for a weekend break or for longer. I would definitely go back!\n\nReview 40:\nWe have just returned from a great three night stay in Berlin and loved the Swissotel. There is not much more I can add, given the other great reviews, but I can say that as vegetarians our food options are sometimes limited, but we were amazed by the hotel's breakfast buffet and that they even had soya milk. Location was perfect, but we did opt for a Ku'damm view room and it got a little noisy late on Friday night, but this was not really a surprise and the view of the Christmas lights was worth it. Staff were always friendly and we would have no hesitation returning to this hotel.\n\nReview 41:\nStayed in an executive double with lounge access and breakfast for 125 sterling a night via lastminute.com. Like others found the hotel service impeccable, rooms modern and comfortable and the location excellent. We did not know what was entailed by \"lounge access\" when booking but were very glad that we took this extra option which provides facilities not unlike an airline club lounge. This means you can breakfast there in style and help yourself at any time to drinks (including wine and spirits) , snacks and (in the evening) a buffet. The service here was top notch. The hotel has its own lounge area, which is smart but also open plan; there are no cosy nooks here. We ate in the hotel restaurant twice, once with great success having chosen the 4 course set menu with selected wines. This was quite delicious. The second time was less successful: rather tasteless salad, over-salty lamb, none-too-warm vegetables. Perhaps the chef is a little too ambitious or was having an off night. But overall a wonderful hotel and would strongly recommend at these prices.\n\nReview 42:\nMy girlfriend and I stayed at this hotel for her Birthday in January. We upgraded to an executive room, which is highly recommended. This gives you access to the top floor bar where drinks and snacks are free and you have an outstanding view over the city. The room was also quality, baths big enough for 2 again with views over the city, bang and olufsen sound system and all the extras you would expect from a quality hotel. The staff were so friendly, they showed us to our room on check and explained everything about the room and the city. The hotel is ideally situated in the shopping district and is only 3 stops to the former east berlin, where a lot of the better bars and restaurants are situated. If you go to Berlin, this is the place to stay, then go out around the Mitte district and you will have a wicked time in this very cool city. PS the breakfast shown is what was left after we attempted to finish it, just order for 1 is my recommendation.\n\nReview 43:\nThe Swissotel Berlin is great. I was there for business, ITB 2012, and this was the second time I have stayed at this hotel, and will be back again next year. The rooms are spacious, the location is fantastic and breakfast is great.\n\nReview 44:\nJust came back from a 3 day stay in the Swissotel and loved it. The staff were all very friendly and accomodating, gave great advice and info on local tourist sites, and could not be more helpful. We booked our room through Expedia, and had emailed the hotel to ask for a high floor and a view of the Ku'Damm if possible. When we arrived we were told the view of the Ku'Damm was an extra 20 euros a night if we wanted it. We said no, we'd just take the internal view and I'm glad we did. We overlooked the sort of courtyard thing above the bar (sorry, not a great description!) and it was lovely and quiet. The location is great, near to the Ku'Damm so lots of restaurants, shops etc etc. Also close to the Kaiser Wilhelm Memorial Church and lots of hop on/off bus tours. We didn't eat in the restaurant (44), its a bit too fancy for us, but we did have meals in the bar, which were all tasty, fairly priced and the service was great. All in all, I had a great time @ the Swissotel and I would definitely go back.\n\nReview 45:\nwell run pleasant commercial hotel. worthwhile with executive room and use of executive dining room. Convenient but not as exciting as the Unter den Linden part of town. Still a value even with a dollar fast becoming worthless.\n\nReview 46:\nThis was one of my best hotel experiences, everything was top notch!\n\nReview 47:\nOK it will not win prizes for personality but the rooms are a good size in a great location with comfortable beds - what more do you need? A few tips breakfast is very expensive but if your happy to pay 22 euro each its a good spread but I would advise you to try some of the nearby cafes \"more Berlin\" I upgraded to one of the suites it was only a small addition to the price but well worth it and dont be put off by courtyard view rooms they are fine .\n\nReview 48:\nOnly 15 mins by cab from Tegel Airport. Near the shops and with great views. Travelled with a friend to attend a family wedding. We arrived to find that we had been booked into a double room, which the staff immediately changed to a twin upon request. The hotel were very helpful in providing google maps for directions from the hotel to the two wedding venues (this included estimated times and cost of cabs). Although the breakfast at the hotel was very good, if you are on a budget the a la carte menu in the main restuarant may not be for you as it was very pricey, especially now that pound is so week against the euro!! We found that the better option was to eat in the snack area of the hotel which serves a good selection of meals at a more reasonable price - almost a third cheaper. All in all not an inexpensive hotel but we would definitely stay there again.\n\nReview 49:\nThis is a modern hotel, right in the middle of things. It has excellent tranport links with the Zoo station only a 10 minute stroll away. Check in was quick and all the staff were polite, always ready to offer a smile. The decor is cool and understated. Our room was a reasonable size. It was very clean and modern, and decorated well, apart from a strange painting on the wall (just not to our tastes). The lavazza expresso machine was a nice touch. Breakfast service was very effiencient and there was lots of choice. Overall a very good hotel and next time we are in Berlin, this will be the hotel for us.\n\nReview 50:\nJust returned from a 3 night stay at this modern hotel. The hotel is above C & A, so the three lifts are central to moving around the hotel, as there are no stairs at all. This is not a problem as the glass lifts are a feature of the hotel and are very fast and silent. The staff are excellent, helpful and pleasant and nothing appears to be too much trouble, . Breakfast, ours was included in the price, is very good, with a great selection to suit all nationalities. The staff are constantly 'topping up' the food ensuring nothing 'runs out'. (which is not always the case in some hotels.) The only real negative was the bar, which was very tiny and stark and also expensive, with two glasses of wine costing 20 euros! But there are lots of restaurants and bars close by, so it's more fun to get out and about and visit those. Berlin is great with loads to see and do, but 3 nights isn't really enough, 4 would have been ideal for us, to enable us to spend a little more time at the sights.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31436, "query_start_index": 31438, "query_end_index": 31438, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "94%", "inner_docs_start_indices": [176, 295, 893, 1879, 2493, 3362, 4387, 5097, 6042, 6703, 7642, 7981, 8297, 9372, 10023, 10728, 11077, 11576, 12165, 12330, 12953, 13458, 14252, 14495, 14772, 15686, 16132, 16326, 17049, 18068, 18629, 19104, 19881, 20497, 21131, 21633, 22649, 23252, 23880, 24212, 24814, 25897, 26871, 27116, 28142, 28382, 28463, 28930, 29812, 30433]}
{"id": "255650", "pid": "255650", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nthis hotel is right in the middle of sydney close to all amenties coffee bars restaurants night life very clean stunning views of sydney 10mintues to darling harbour 15mintues to sydney opera house getting around is very easy\n\nReview 2:\nWe had an alright stay here, nothing went wrong.. but the room is very tiny and cramped. I feel this property is way overpriced. I've stayed in many hotels in the downtown Sydney area, and this was the most expensive room and my least favorite. I would go back to the Sebel pier one and radisson blu again before I would entertain the thought of coming here again. King sized bed is two twins pushed together with an uncomfortable divider in between that you can feel.\n\nReview 3:\nExcellent service. Courteous staff. Service oriented.\n\nReview 4:\nI stayed here for the weekend for a birthday and we frequently stay here 4-5 times per year. We arrived at 5:45pm and the room was not ready for check in and we had a 6:30 dinner reservation we had to get ready for. This was just unacceptable. They gave us free breakfast for the trouble, but this is not good enough for a hotel of this standard. We were put on the 25th Floor to be awaken by the noise from the renovations, which were extremely loud. We had to nearly yell to hear eachother. I went to complaint but there were other people already complaining as well. As far as I am concerned I will not stay here again. Why charge full rates for rooms affected by the noise form the renovations? the Grand hyatt New york offered rooms at 50% that were affected by renovation noise. I had to pay full rates to have a LATE CHECK IN and A NOISY ROOM!\n\nReview 5:\nsuch a shame I had the worst experience at this hotel, as I loved the location and the restaurant. Finding the hotel entrance is difficult, but once getting to check in, I was told It was my lucky day and received an upgrade. The room was freezing cold, and when I tried to adjust the thermostat, I could either have sauna hot or freezer cold. Not a great room, at least the bathroom was clean. Upon checking out, I was over charged, and when I argued the fact that I had booked online via their website at a certain rate (and provided the receipt) I was told there was an error and I had to pay the full rate - great service.... Not all negative though, there were some highlights. The restaurant at the hotel is great, could not fault a single item. Only reason I will step back into that hotel again is to visit the restaurant.\n\nReview 6:\nHaving booked a suite in advance and at the time notifying the hotel that I would need to check in early and even provided my flight details when I arrived after a 9 hour flight I found my room wasn't ready. There is little to do in Sydney on a Sunday morning and when I returned every hour as asked I continued to find my room was not available. In the end I waited in the foyer for more then 4 hours. No apology was provided. The rooms are over priced and the service is below expectations. There are plenty of better hotels in Sydney\n\nReview 7:\nSatyed as option over Shangri La from previous trip.... would have to say that on some fronts preferred, on others didnt. Room was smaller, bed firmer (not a good thing for me, but a personal preference) and more pricey. Good things were the location and the breakfast is probably the best hotel breakfast I have had in Sydney. I had room service desert, and I must say it was probably the best desert I have ever had. Very expensive hotel, but Sydney is in general.\n\nReview 8:\nReally good location if you are wanting to be in the heart of the city, right near Pitt St Mall and the new Westfields. Close to Circular Quay (5-10min walk). Basically a good base to be in town. Rooms are lovely and clean, breakfast was great too!\n\nReview 9:\nStayed here at $350 WOTIF booking for executive deluxe room with access to executive lounge for drinks and breakfast. ROOM was equal to the best I have experienced. Bed very comfy. Service par excellence. Automated Block Out blinds welcome. The only disappointment was the Executive Lounge (included in tariff) did not offer hot food for breakfast. Whilst I did not expect full buffet, a few poached eggs would have been welcome. When I asked this was another $27. Annoying as sometime you just want eggs on toast but, yes there was everything else cold you could imagine On the upside the Lounge did offer full spirits and waiter service at pre-dinner drinks.\n\nReview 10:\nIf you think that being looked in the eye and communicated with more than a grunt, then this is not the hotel for you. Sure, it's swish and new but the standard rooms are tiny and characterless.\n\nReview 11:\nWe stayed at the Sydney Hilton for a conference weekend, and overall the entire stay was fantastic. It is extremely classy, everything being refurbished and remodelled recently. The service was great, however a little more warmth with the front reception staff wouldn't go astray! We had room service one evening, the service, value and food being excellent. The buffet breakfast is an absolute MUST, get in early to get a table with a fabulous view of George St. Will be back.\n\nReview 12:\nThe Hilton, which is usually a nice option for travelers visiting Sydney, is now a place to avoid. They are currently going through renovations, and unfortunately they have not closed the room affected. I just stayed one night in what felt like a construction zone. At 7:00 AM on Saturday I woke the sound of hammers and drills. When I called to complain they said they knew it was bad and \"frankly would not stay in some of the rooms themselves\"... yet somehow it is okay to put paying customers in these rooms. If you are looking for a quite relaxing stay, please learn from my experience and go somewhere else!\n\nReview 13:\nThe Hilton Sydney is right in the heart of the central business district. I first stayed here when my company sent me to work in one of the offices just two blocks away from there. To me the standard rooms are comfortable enough. The furniture inside is new since this hotel is just a few years old after major renovation. By day it's streets are bustling with office workers making their way to work by night it turns out on a completely different feeling. Third time round I styed again with my wife and they consistently delivered high service standards. There are plenty of sights to see and places to eat and best of all the concierge Jason and Ron are both fantastic in suggesting/recomending.\n\nReview 14:\nThe best of locations, modern rooms, and an excellent in-house restaurant make this my location of choice when in Sydney. Extra bonus is two great bars and decent room service.\n\nReview 15:\nI can't believe such a hotel chain can deliver such poor customer service. We had booked a suite room (valued at $750) on 24/10/09 to stay for one night on 21/11/09 for our first wedding anniversary and was shocked to receive a phone call from Hilton at 5pm on 21/11/09 that room had electrical issues and was unavailable for us. The only reason I can think of for the late notice was they conceded one customer was going to miss out due to the issues and we happened to be them as the hotel staff decided to check -in the other customers as they arrived to get maximum occupancy. Very disappointed and we are left without any accommodation on our first anniversary night as all the other hotels are all booked out at this late notice. We were looking forward to this night so much and this has been a very bad customer experience. The offer of 50% off to stay in a standard room just didn't sit well with us as that would still be $375 for a small room which would further add to the disappointment. No thanks for the non-memories, Hilton Sydney!\n\nReview 16:\nBooked on Wotif for the weekend of 14/07/07 - 16/07/07. We were looking forward to seeing the refurbishment as we have stayed here many times over the previous years. The location is in the centre of the CBD and is a quick walk or bus ride around town and the wonderful Queen Victoria Building directly opposite. We drove to the Hilton and opted for the valet parking which turned out to be $40.00 per day. We were allocated a room on the twenty sixth floor with a nice view towards harbour if you stand directly at the window. The room was suprisingly small, the bathroom appeared to be unrenovated which was dissappointing. A large comfortable bed, thank goodness,as we needed to sit on it to do some computer work as the desk provided was a little too small. Internet access was $29.00 per day. We had in room dining, delivered by very pleasant staff. Room contains a bar fridge that charges for any item moved. You can obtain a tiny loan fridge. The breakfast at Glass was outstanding. Do not forget to use the \"Do not disturb sign\" as housekeeping was knocking on the door at 7.30am\n\nReview 17:\nI am a regular guest at the Hilton in Sydney. I started staying there a few years back and whilst having given over the hotels a go - the Hilton continues to lure me back. The rooms are modern and well appointed and always clean and fresh. The staff are friendly and helpful and will work hard to meet your requests however when required are not intrusive. The hotel has a great upgrade program where you can pay a reduced fee to upgrade your room if it is available on arrival. I did this last time and had the pleasure of upgrading to a suite which was fantastic. The other highlights are the fantastic Zeta Bar with its fantastic cocktails, the Executive Lounge and the buffet breakfast. Sometimes even if I am staying on an Executive floor where the breakfast is included I will stay pay to have the buffet. The buffet has everything and more importantly really good options for travellers who are keen to eat a healthy meal whilst on the road.\n\nReview 18:\nI spend my life travelling for work and regularly stay at Hiltons, this one on Pitt st is a total pit! The rooms are tiny, the walls are so thin that I could hear the drawers opening and closing in the room next door and the bed is two hard single beds shoved together covered by a sheet. And the \"stylish redesign\"... it looks like an ikea catalogue vomitted in the room. All of the facilities and service are good but the rooms ruin the whole experience. Great gym, restaurant and bar are the highlights.\n\nReview 19:\nWe were put up at the Syd Hilton by Qantas after they cancelled our flight to the USA during the engineers strike at the end of June 08. The service by the checkin staff was great, the room small but ok. The bathroom had a broken door, getting room service meals took 2 hrs, on complaining to the duty manager he said 2 hours was optimisitic. The following morning there was no hot water! Other pax checking in at QF that morning said their meals took 3 hours, and also no hot water. I'd suggest staying there only if they werent full. Location is great, and its looks ok. But overall I'm glad I didnt pay to stay there.\n\nReview 20:\nMom,dad, 22 year old daughter. We arrived in Sydney at 6:00 AM following a 17 hour flight. Immediately checked in at the Hilton and they held our luggage while we showered in the hotel fitness center. After spending the day touring the town we settled into our room. We had a standard king room with a roll-away bed for our daughter. The room was somewhat small for two persons and adding a third made it cramped, but we weren't in Australia to spend time in a room ... The greatest attribute of this hotel is the staff; every single staff member we encountered was fabulous. The front desk persons were helpful and friendly, and the concierge desk staff were extremely friendly and their directions and suggestions invaluable. We went for drinks and snacks in the Glass Brasserie in the evenings and the staff was outstanding. The staff in the lobby cafe were the same, unbelievable. Breakfast in the Glass Brasserie is amazing. Down side was $20AU for 24 hours of broadband; at the hotel rate one would think this would be included, especially in this day. Would love to return to this hotel, can not say enough about the staff!\n\nReview 21:\nwe were booked in for 7 nights but moved after 3. Acoustics were terrible. we could hear the electric blinds being used from adjacent rooms. doors opening and closing. drunks in the hallway, probably returning to their rooms from the night club downstairs. it seems half of George Street use the lobby on a saturday night. The rooms were stylish but pokey. there was little room in the bathroom to unpack your toiletries bag - especially if there two in the room.\n\nReview 22:\nGreat Hotel food in Glass. Expensive, but wonderful wine list and food presentation. Dislikes- unreliable key system. Likes- staff, gym, breakfast\n\nReview 23:\nRooms: Modern, clean, nice views in all directions. Beware of the rooms right next to elevators, the noise from elevators is horrible (receptionist kindly warned us since during our early check-in the only available room was next to elevators; we thought we give it a try and soon decided to request another room). Service: Good, front desk staff helpful, concierge ready to assist, breakfast room service very friendly. Location: Middle of everything in CBD, easy access to Circular Quay, The Rocks, Darling Harbour etc. The only con is that there are not so many dining opportunities right next to the hotel in the evenings. Other: Beware of the outrageous prices for internet connection. Overall: Would stay again and can recommend the hotel to anyone.\n\nReview 24:\nWe were given a night here as a gift for arriving in Australia after a long flight from the UK and wow were we happy. What a comfortable bed after the journey. The hotel is amazing. We had access to the exceutive lounge as well and would fully recommend this too. The location is so central, perfect.\n\nReview 25:\nMy husband and I were very dissapointed with the Hilton. On our first night the air-conditioner was broken (set to 21.5 degrees) so it was very cold. The bathrooms (we stayed in two rooms as we were moved due to the air-con problem) were mouldy and the beds were very unshapely as if in need of replacement. We stayed in the Guest Room Plus - this room is very small and cramped, I would not recommend this room if you would like some time to kick back and relax in your room. We found the service to be average - certainly no welcoming smiles at check-in. We did find the breakfast to be pleasant and the waiters to be a lot more friendly than the reception staff.\n\nReview 26:\nLocated in the middle of the shopping district and close to Hyde Park but about a 20 minute walk from the harbour, this is very much a business hotel with a really busy, noisy lobby. Hotel has recently been gutted and rebuilt and our room was very hi-tech and stylish but fairly compact. We did not like the bathroom which was cramped and had walls of semi-opaque glass! We found breakfast in the hotel expensive and would suggest you pop across the road to one of the cafes in the elegant Queen Victoria Building. This was our first time in Sydney and we loved it. We had a great views from our room but would not stay here again.\n\nReview 27:\nRooms tiny and designed to irritate. Why do Hilton hotels like frosted glass bathroom walls? Tiny bathroom had nowhere to put things- no surfaces that is. Hence you put things on the floor. When you need an aspirin in the middle of the night you put the light on, and wake your wife. On the way back to bed you collide with the hard edged glass table. A splendid remote control is provided, but it works the DVD player, and you have to try hard to operate the TV. When you want to dial abroad, you look in the oh-so-stylish book for help, to be told to look at the card by the phone. There is no card. It is in the back of the book. Staff OK, location fine. As a Hilton Gold member, I'd still avoid it.\n\nReview 28:\nJust had a wonderful stay at the Hilton on 6th March 2011, it is a wonderful hotel. My only problem that I have is, if you are travelling and book from WOTIF or any of the other online sites, you are not told that they take from your credit card $100 AUD for each night you stay to cover any costs. Now I have no problem with allowing any hotel to do a swipe of my credit card (and I would pay for anything I use) but they actually deduct the money in advance, then you have to wait 3 - 4 working days to get it back. So my friend was there 3 days, did not buy anything from the room (shops so close by) and had $300 AUD taken just in case !! why not take the amount if you leave and have an outstanding. It can be unfair or bad for a person who is travelling to have the Hotel keep your money for 3 -4 days before you get it returned, That just does not seem fair to me. It is a very nice hotel, but very pricey on meals and snacks and parking.\n\nReview 29:\nThis hotel was fantastic. The location is superb for the shoppers and people wanting to be close to the centre of the city. We walked from the hotel to Wesfield Sydney at Pitt Street without any issues and it is also across from Queen Victoria Building and close to Galeries Victoria so all the main shopping areas you would want to go in Sydney are covered. The service at this hotel is phenomenal. Our porter was amazing and brought us and our luggage to our room and explained all the key features/ tech things. We stayed in the cheapest room so I was definitely not expecting this service! The rooms are still looking brand new with nothing looking tired or worn.\n\nReview 30:\nOnce again my trip was made more enjoyable throught the excellent service and facilities offered by this outstanding Sydney CBD Hotel. From check in to room and lounge facilities this Hotel manages to preserve its standards in ensuring guests have a memorable and comfortable stay. Keep it up. Cheers John Aexander\n\nReview 31:\nHilton Sydney is indeed a Heaven. After arriving from a long cruise we were worried that our room will not be ready. With a surprise we got a room instantly and gave us a wow factor! Staff are all friendly specially the concierge Jason and Ron who are extremely helpful and friendly. This hotel is truly a five star and can' fault in any way! It's memorable one.\n\nReview 32:\nI think the outstanding thing about the Hilton in Sydney was the Hilton Club Sandwich. It was dinner for 2 nights, and it was still great. Overall, can't really complain about the service, the room, the amenities. The 29 $ fee for internet was a bit of a bummer Run very efficiently. Across Australia, I found the practice to charge 1.5% for using your credit card a little strange, though it varied from hotel to hotel Would I stay here again, yes probably, not only on business but with family - if I were visiting Sydney- even though it's not got the best views like say the Marriott, but then again it's close to everything, and seems to be in a really nice part of the CBD\n\nReview 33:\nI stayed three nights and just returned home. I was not able to rest in my room construction noise all the day! I called MAGIC! to hear that \"Renovation! and will end next week!\". When I moved to another room, I found the bathroom tap was out of order. Water did not stop. MAGIC! said that they cannot fix it till next week. What a terrible experience? I've been stayed at Hilton many times but the Sydney Hilton is the worst of all hotels in the world.\n\nReview 34:\nGood Central hotel, average size rooms, nice pool and sauna! Large Gym. Shoppimng area directly across from the hotel. Would stay again.\n\nReview 35:\nI have stayed at the Hilton Sydney many times and I'm amazed at seeing the same smiling faces everytime I come back. This must be a credit to the General Manager in being able to retain quality proffessionals. On my latest stay I needed some documents printed off my email address late at night the main concierge with the golden keys made me feel welcomed and was kind enough to help me access my email on his iphone as his terminal didnt have access to hotmail. I didnt expect this type of care and i was very impressed in his quick thinking in using his iphone and emailing the documents to his email address and printing them out for me so i was ready for my morning meeting. This is just one of many good stays i have had at the Hilton and I will be back again.\n\nReview 36:\nWe had 2 nights in an Executive Floor room in May and were very impressed with the decor. One downside is that due to the excellent Downtown location, room size has been sacrificed compared to most other Hiltons we have used, and the luxurious trappings just about managed to make up for the slightly cramped feeling. Very business-oriented with a smart workstation and leather chair provided. Electric window shades took a bit too long to close, while keeping your finger on the switch! Bathroom was very flash but could only be used by one person at a time, unless one was actually in the bath! Glass Restaurant was beautiful and a great place to see and be seen if you are a Sydneysider! Delicious and well-presented food. Its opposite the QVB and an easy walk to David Jones and all the other great shopping. Exec Lounge lacked atmosphere though, and the food was not as varied and substantial as other Lounges we have used. On balance, we would stay again, just hold back on the luggage!\n\nReview 37:\nStayed in one of the relaxation suites because I wanted somewhere with an amazing bath tub, and I have to say the place certainly delivered room wise. The only thing that was hugely disappointing was that despite check in being supposed to be available from 3pm, when I arrived I was told I would need to wait another hour until at least 4pm as house keeping had not yet cleaned the room! Normally this type of thing wouldn't bother me too much, but when paying $800 per night in one of the top rooms, it doesn't feel like too much to ask to have the room ready on time. Also the front desk service is very slow. Not enough desks and not enough staff.\n\nReview 38:\nThis was my first stay at the Hilton Hotel and it was for work. I don't usually stay at 5 star hotels so loved the service. The Hilton has really lovely staff who were always offering to help and there was always someone at hand. Anything we needed done they did it straight away and with a smile! The food was amazing. The breakfast has every type of cuisine imaginable, and I enjoyed a gourmet sandwich from the cafe downstairs. Even the conference food was reallllly good- which you usually don't find!! The only downside to this hotel is the small rooms. While they are modern and classy, and very clean, they are quite tiny. The bed was so comfortable though and I had the best sleep! Another thing is that I would probably rather a hotel closer to the harbour than being right in the city. Popped into a drink at Zeta bar and that was great- pricey but definetely worth it, the atmosphere was incredible and the views lovely. Was nice for work, but I wouldn't stay for a holiday.\n\nReview 39:\nThe Hilton is situated at the heart of Sydney CBD. Its definitely the best location Hilton in Sydney. The parking is very expensive if you need it. Best thing about the hotel, the breakfast is mouthwatering and breathless.. Aside from that, the rooms are your typical 5 star hotel.\n\nReview 40:\nThe room was small and, although the bathroom had a separate shower and bath, it was tiny. Standing in front of the basin I blocked the shower door. And the basin itself had virtually no bench space around it. Fortunately I wasn't sharing the room. The bed was too hard so my three nights were some of the worst I've had in a hotel. And I could hear the chamber maids moving about in the corridor before 6:30am! On the plus side, breakfast was very good although the standard price of $35 for a continental breakfast was a little steep. The location is pretty central and close to Darling Harbour and Cockle Bay Wharf.\n\nReview 41:\nYou can tell when a Hotel is well managed - This one is. I was there on a business trip, clean room, valet parking a bit pricy though at $40. A bit dissapointed Glass (Restaurant) was closed, still found breakfast in the temporary space good. The food was fresh and the reception staff above average.\n\nReview 42:\nstayed here for 5 nights during christmast, really loved this place, the location is second to none, really strategic. Loved the aquavision in the bathroom , and really recommend to anyone to eat in the glass braserrie, great restaurant, however very pricey, cost AU $ 200 dollar for two person. However this hotel is lacking in small details, such as toothbrush is not provided in my room, and the room services is a bit slow ( room for improvement here ). Would definitly stay here again.\n\nReview 43:\nWe had a travelzoo package stayed at the Hilton for 1 night with 2-1 full buffet breakfast and late check out at 1pm. Staff at Reception were professional and friendly, got a room on 32nd floor. Loved the blind in the room, total darkness which was great for me. The room was a bit too glassy for me. Everything was glass, I guess it was their theme. Room was very clean with modern furnitures, thought the bathroom sink was a bit too cramp/small. We also ordered dessert through In Room dining and it was a bit pricey cost us $39.50 please see pic. The passionfruit souffle was nice but the chocolate cake fudge was not worth $14 At the Glass Brasserie they had an excellent juice bar where the chef makes you fresh juices and shots of beetroot or something else as well. IMO very healthy bfast choices available put aside the bacon and hash browns, but found it it way too expensive, $42 for full buffet breakfast... Overall, very good stay, friendly staff.\n\nReview 44:\nThe Hilton is well located in the middle of the city. It is a few minutes walk to Hyde Park, 12 minutes walk to Darling Harbour. It is easy to get to the Hilton from the airport - just hop on any one of the trains that leave the airport every 11 minutes and take a quick ride to Town Hall station. The Hilton is just across the road! But, it is much more than the location that makes the Hilton a hotel to go back to. The staff were focused on my wife and I. After the second day at breakfast in Glass, the table staff welcomed us back. Domenic remembered which coffees we liked! It's the little things that count. All of the staf were friendly. Anika in the Executive lounge was great - always welcoming and friendly There are lots of nice hotels around - it's the staff that make the difference. All in all, a class act in a class hotel.,\n\nReview 45:\nOur Hilton Experience did not let us down, the room the location and the service is perfect. Staff are very freindly, concierge are exceptional they go out of their way to meet our needs. We think the concierge is the strong point of this hotel. We will be back again\n\nReview 46:\nThis was my first stay at this Hilton, as a birthday treat. I paid for an 'on-arrival' upgrade to a King Relaxation Room, which was fantastic - the room layout is excellent, with a light, airy feel to it. My only gripe is the same one I have with pretty much every hotel in Sydney - the duvet on the bed is just too warm to comfortably sleep under without setting the aircon to 12 degrees celsius. There didn't seem to be a spare blanket provided, so the only way managed to sleep at a reasonable temperature was to stick my feet under the duvet and use the bathrobe as a blanket.\n\nReview 47:\nas soon as I landed in Sydney las Tuesday 29th/11/2011 from a 14 hours flight I checked Hilton availability and it was fine so I head down straight there rather than book through my hilton honours account, due how tired I was and needing a shower and bed. Once there everything wetn fine, quite fast check in, and I head to floor 34 to my room, for my surprise the room was tiny, despite the rate AUD400 plus, I know is HIlton because I use it all the time anywhere where I am in the world, and together witht he Hilton Metropole in London this were the smalles rooms ever, cleanliness good and good bed, but once again very small thats all.\n\nReview 48:\nI stayed at this hotel over New Year's so it was completely full. I had an executive room as a Diamond but it was tiny and more like what you'd expect at a Motel 6 than a Hilton. Executive lounge was packed, again because of the holiday but the staff did a good job at keeping the food and drinks replenished despite the crowds. The buffet breakfast downstairs was a better choice because of the crowds. The location is not my favorite as I would prefer to be closer to Circular Quay.\n\nReview 49:\nWell, the only things i am dissapointed with this hotel are: - Noise: I can hear ambulance or police's siren in the middle of the night from 39th floor. loud and very clear. my goodness, i wonder how clear is that for people on the floor below me. - Service time - counter desk: it's the longest queue i have ever waited just to check in and chek out. The staffs work very very slow. It took me 45 minutes just to check out, 2 hours before the predetermined check-out time. - customer service via phone: one word, Terrible! - value: it's too high for what they offer. room is so small, not worthy of the amount we pay (even for standard room). have to think twice to stay there again.\n\nReview 50:\nHaving stayed here off and on over last 2 weeks I've had plenty of time to observe the operation of this hotel. On a daily basis I have been amazed and delighted by the friendliness and professionalism of all the staff I encounter - at the counters, concierge desk, the cleaners, anyone you encounter in lift, corridor, remarkably friendly and courteous.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29756, "query_start_index": 29758, "query_end_index": 29758, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "62%", "inner_docs_start_indices": [176, 413, 893, 958, 1820, 2662, 3210, 3688, 3948, 4620, 4827, 5317, 5943, 6655, 6844, 7904, 9004, 9965, 10484, 11117, 12260, 12736, 12895, 13663, 13976, 14654, 15298, 16013, 16971, 17651, 17978, 18353, 19043, 19509, 19658, 20437, 21442, 22106, 23104, 23398, 24029, 24342, 24845, 25817, 26670, 26950, 27543, 28197, 28694, 29391]}
{"id": "1086295", "pid": "1086295", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIf you're staying a few days in Singapore then I'd always suggest staying in a downtown hotel. Hwoever, if you're just passing through & need to stay near to the airport for one night then this hotel is excellent & convenient. The entrance is from Terminal 3 & the staff were very friendly & helpful. They also had a good breakfast buffet. Only negative was no WiFi in the room but there is an internet cable connection in the desk. It also bugs me to have to pay for internet access over & above the room rate in such a hotel.\n\nReview 2:\nArrived in tears at 2 am when we missed our connecting flight due to previous flight being 3 1/2 hrs late. From check in to checkout we couldn't have been better cared for. The staff at the Club Lounge were exceptional, and a disaster changed to a pleasant stay.\n\nReview 3:\nIt's so good to be able to be off the plane and into your room in about 10 minutes...without having to leave the airport complex. Big immaculate room, courtyard/garden views, very quiet, and one of the biggest bathrooms I've seen in a hotel for a long time. Just what a tired, grumpy traveller needs. It's ideal for a 1-nighter, but if you're going to spend any longer, it's better to go into town and be closer to the action.\n\nReview 4:\nConvenient, comfortable and cozy >>>> just whats needed after a long flight.... all airports should have this type of accommodation!! !\n\nReview 5:\nthis is a big walk up motel style facility, decor dark and dreery, wanted to be refreshed for an 8.30am flight, could have stayed elsewhere and got a cab. The room wall had spit up it next to the bed. very hard to sleep. very expensive for the quality $230Sing Dollars\n\nReview 6:\nArrived with young kids at 2pm having booked via aged and specified our requirement for adjoining rooms. Told on arrival we weren't in adjoining rooms. When I asked them to suggest which of the three kids under 8 they would leave in a separate room they weren't able to help. Told us if we went away they might be able to get an adjoining room and would call us when ready. We didn't hear anything until we took a gamble and showed up at 8pm having heard nothing. Passed on this feedback to the hotel at the time they never bothered to respond Very noisy Close to airport though!\n\nReview 7:\nHave stayed twice. Yes, the rooms, restaurants and lobby are well designed and appointed, staff are courteous, fitness center is sufficient, and location is superb, particularly if using T3. However, the hotel gets a rating of \"terrible\" for the most critically important aspect: noise. The very purpose of an airport hotel is sleep. Yet this is made difficult by the constant roar of aircraft taking off all night, even with earplugs. Having stayed in many airport hotels with similar proximity to the runway, the noise level was shocking, and a move to a different room provided almost no improvement. The transit hotels inside the terminals provide far, far better noise insulation. The people who put up this property are not stupid, so one wonders if a last-minute budget cut can explain such nonsense.\n\nReview 8:\nThis hotel look fantastic - well designed and up to date. BUT it failed all our tests for an airport hotel. Noisy because the sound insulation from aircraft noise was ineffective. Also, yes believe it!, the bathroom had a glass wall with the bedroom so no privacy. Light from the corridor shone into the room as there were no blinds so we had to use eye masks. Whoever designed this hotel needs to be made to stay there - it look great but does not function well. Our verdict - next time, find somewhere else.\n\nReview 9:\nWe stayed in Crowne Plaza at Changi Airport for a night on our way from Auckland to Bali in Jan 2010. Crowne Plaza Changi is an excellent airport hotel with spacious and modern, comfortable rooms. We stayed at a room not overlooking the tarmac and did not have any problems with noise whatsoever. The hotel is easy Access from terminal 3, and of coursw all ter 3 terminals are connected by a free short skytrin ride. We experienced the Crowne Plaza to have exceptionally kind and helpful staff and excellent service. Overall, The crowne Plaza Changi was a pleasant stopover surprise .\n\nReview 10:\nI had a 20 hour transit at Singapore Airport (00.10am to 20.10pm). I tried to book and pay at Crowne Plaza Hotel Changi Airport but their website would not permit this as the date of check-out had to be later than the date of check-in. I was happy to pay the hotel's rates. Seems strange for a hotel located at an airport to have such an arrangement.\n\nReview 11:\nStayed one night on my way from London to Jakarta. The rooms are very clean and have lovely bathrooms. Very light and airy feeling rooms. The restaurant wasn't superbly memorable but the Asian restaurant is meant to be good, sadly did not try it as it was likely to be full for CNY. The pool area looked nice. The sound of other people's doors opening and closing was noisy as well as the aircraft but as the hotel is in the middle of the aiport, it isn't a surprise and could well be louder. A very good place for an overnight at the airport, the beds are comfy and the showers are great after a long flight. The open air corridors are a nice touch, as it's nice to be outside after being confined to a plane!\n\nReview 12:\nI do a LOT of Traveling and Im self Employed , so it comes out of my pocket , when away on Business. IF your traveling in ASIA , do yourself a Favour and MISS Singapore - Its glam with NIL Substance. IT is SO Expensive.!!!! Value for Money is Simply NOT there , and the Crowne Plaza is a classic NO Value for Money Hotel Look Great , but wait until you get there. Its a way overpriced name.!! Rooms average and expensive, Meals Example Buffet $55 US and NO discount for kids. INTERNET - WOW $30US for 24 Hours , no 3 day or weekly rate. IF in Singapire take the short ride into town and stay in another hotel. Crowne Plaza Changi Air Port REAL disappointment, UNLESS you dont care how much you spend, nor Value for Dollar. !\n\nReview 13:\nCheck in was very fast as was check out. The hotel, as preiously noted is ultra-modern but appropriately stylish and not overly designed. Very busy for obvious reasons (the airport). I was not woken by the planes but I could see how light sleepers might be bothered. Did visit the pool area and walked by the gym (my key card would not open the gym for some reason) and they both appeared adequate. Does appear that guests go to the pool to smoke at night (I think all rooms are non-smoking). The bamboo forest / bamboo landscaping was a nice touch. If you don't want to eat at the hotel there is a mall with a large food court in the basement of T3 (though finding a table during meal times was frustrating to say the least). I will defn stay there again (slave to United Milegage Plus and therefore have to generally catch the 7 am flights on United).\n\nReview 14:\nI am about to check out this hotel and will never return. When I checked in last night (19th April 2011) I found that the trash bin behind the computer table was full of dust from the previous guest...good start, isn\u00b4t it? But the worse come when the noise of continuously taking off and landing aircrafts did not allow me to sleep a single minute. Rooms are isolated from the glass they have but not from the room door, thus, it seemed aircrafts where just in my room. When I complained today the Manager in charge said that it might happen the seals where not in proper condition. I do not recommend it at all.\n\nReview 15:\nThis is a super hotel to stay at, recently my two sons stayed and were accommodated above and beyond. My sons travelled to Singapore independent of their parents they ended up being delayed in Hong Kong when they finally arrived at 3:30 am they were given an upgraded room and given an extra late check out. The boys said there room was beautiful and the staff they dealt with were awesome. I used priority club points for their stay so it goes to show that the Crown Plaza treats all their customers equally whether they are paying or using points.\n\nReview 16:\nCharged $30 per day for Internet. This is really outrageous for business travelers. After paying this fee, they wanted another $15 to simply print out a boarding pass. Nice gym but no towels. This hotel is in a good location at the airport, and you would expect to pay a monopoly premium, but this hotel is taking advantage of its customers. If you are a business traveler, look for someplace else, or be prepared to pay through the nose.\n\nReview 17:\nSince we only had a stop over for one night, it was the best to stay at crowne plaza. The most beautiful rooms ever and a wonderful pool, where you can enjoy the last sun before boarding your plane.\n\nReview 18:\nCrowne Plaza hotel at Changi is my 10/10. I rate all other hotels around the world to this hotel. The location is ideal- you step off the plane into the terminal and there is your bed and bath waiting for you. The staff are friendly ,courteous, efficient and helpful. The breakfast is the best. The pool is beautiful although a little cold and unfortunately closed at 6pm. We had dinner at terminal 3 but the buffet in the hotel looked really good. Transport into the city is just outside the door. We used the train which only took minutes and cost us only $1.80. The rooms were large, clean with BIG comfortable beds. The bath was gorgeous and the towels were large and fluffy. The air conditioning was a little too cold and we had trouble adjusting it. Overall it was a fantastic stay and we'll be back. We'll also tell all our friends and family to stay there. We got an internet deal so the room and breakfast was only about $150.\n\nReview 19:\nI have been staying at the Crown Plaza Hotel Changi Airport on the evenings before I depart for home (near Washington DC) because the flight leaves at 7:20am and it is just so convenient to roll out of bed, and go downstairs to the check-in gate. Sometimes, I stay there when I arrive at Changi and have to travel on to other destinations in the morning. The hotel is on the expensive side, but the rooms are luxurious and worth the price. If I am staying in Singapore, I prefer to stay more in a city location, but for transit... what a wonderful option to have. Here is my special tip: In the basement of Terminal 3 (where the Crown Plaza is located) there is a fantastic Food Hawkers Center. It is there to service the many local employees of the airport and makes a fantastic place to have your final authentic Asian dinner before your morning flight home. It is bargain priced and better than the expensive restaurants in the terminal. I highly recommend the Crown Plaza for your transit hotel while entering and leaving Singapore.\n\nReview 20:\nHuge room, very good staff, excellent location, walking distance (2 mins) to airport.\n\nReview 21:\nVery expensive\u2014we paid something like $250 a night\u2014 but we had to be right at the airport for a 7am flight. It was just gorgeous, super contemporary, very quiet despite being very close to runways. Fabulous tropical pool. Did not try the restaurants.\n\nReview 22:\nWe stayed in the Crown Plaza on the way out to New Zealand and on the way back. On both occasions I was very pleased with the quality of the hotel and helpfulness of the staff. On the first trip we wanted help finding an address in Singapore and the staff went out of their way to locate the address. The rooms were well appointed with wonderful bathrooms. The hotel is very well located just off Terminal 3, so after a flight it really is just a case of collecting your bags and walking off the terminal I would certainly recommend breaking up a long flight and this hotel is perfect for this. If you get the chance try and get down into Singapore it is really not difficult.\n\nReview 23:\nConnected to Terminal 3 of Changi Airport (easily the best airport I've experienced), the Crowne Plaza is very convenient and a comfortable place to stay. During February I had occasion to stay here twice - - both rooms were spotless, quiet (in spite of one of the rooms being directly along an airport taxiway), and very comfortable. The hotel has two restaurants (one an excellent Chinese), plus two bars / lounges. The very modern and well-appointed rooms are off outdoor corridors.\n\nReview 24:\nWe stayed here on a stop over from Europe. We were exhausted upon arrival and decidied to book in to get some rest. The pool area is great- perfect for refresh and relax. Our room was a twin room - great big size, huge bathroom, lots of space for cases and amentities area, very very very conmfortable beds, room service was fantastic when so tired and staff friendly and courteous. Don't bother waiting for tranist lounges etc....this is a great place and well worth it....\n\nReview 25:\nStayed as a stop over on the way back from Phuket, so only stayed the one night. But the room was fantastic and was upgraded to a room with a runway view!\n\nReview 26:\nThe Crowne Plaza is the most excellent hotel to break the long haul flight to/from Europe. It is modern, clean, comfortable and amazingly quiet. The absolute benefit is not having to go anywhere once you get off the plane, and the same for departures. Check in times are flexible to cater for bizarre arrival times. We even trained into Singapore proper when we had a whole day to spare. I will do this one again.\n\nReview 27:\nOur only regret was that we were not there long enough to enjoy the ambiance!! It was a beautiful hotel and everyone was so very gracious. Breakfast ws a bit pricey but you certainly weill get enough to eat!! !l Can't be beat!! The Gills, Millington, TN; USA\n\nReview 28:\nmodern design and new amenities in the room - flat screen, ipod dock etc. spacious even with two small children. lots of storage space too. very cosy bed and goose duck feather pillows. you do not feel you are in an airport hotel. Hotel is right in the airport. Took me about 10 minutes to reach hotel lobby (Terminal 3) from Terminal 1 where I had arrived. And 8 to 10 minutes more to be in my room. Friendly efficient service , one of the best . it has got much more than one would expect of an airport hotel. you do not mind occasional aircraft noise bathroom amenities could have been improved though.\n\nReview 29:\nStayed for 1 night this month before heading to Melbourne. I must say that this hotel really grabbed me. I am always a bit hesitant when booking airport hotels but the Crowne Plaza is fantastic. Great rooms, very modern hotel, great view from room when over looking the runway also. Did not find the noise too problematic at all. The breakfast was very good and the facilities of the hotel were excellent. Nice pool area if you have time to take a dip. But i guess best of all its very convenient. Oh and book the Club Room if you get a good rate. Its nice to relax in and the staff all over the hotel go out of their way to help. We even had a staff representative to meet us airside and take us to the hotel. Cant ask foe more than that. Top marks for the Crowne Plaza!\n\nReview 30:\nThis was a surprisingly pleasant hotel. It's very convenient - I was checked in 20 minutes after my flight landed at Terminal 2 - there's a train link to Terminal 3 where the hotel is located. The hotel has an internal courtyard with a sensibly-shaped pool and many plants. It gives the illusion of being at a tropical resort with many water features, instead of being at one of the world's busiest airports. Rooms are surprisingly quiet, considering how busy Changi airport is. Rooms are nice - spacious and modern, with large bathrooms, and the hotel designer arranged it so that many of them overlook the relaxing internal courtyard instead of the airport runways. Use of mood lighting in the corridors makes gives the hotel a quiet, subdued atmosphere. The reception area isn't nice though - the morning sun shines right in, and it's - ordinary. The MRT connection makes it easy to connect, but if you're out for shopping or night-life, it's a long way from town! Excellent for business travellers or those who need to catch an early morning flight!\n\nReview 31:\nWe stayed in the hotel on our way back from KL. Staff in club lounge were very friendly and helpful, nothing was too much trouble. The room was very spacious and clean and getting to and from the hotel from airport and the city was easily accessible by train MRT or taxi with little or no cost ! We will definitely stay again\n\nReview 32:\nStayed for a night after a long flight back from Australia. The club room we booked was really large and nice. Breakfast was okay. The kids loved the pool except that the water is cold. We enjoyed the lounge for a while and decided to make a short visit to Singapore. So we missed the cocktail provided by the lounge which we think will be pretty good. Its nice to know that we can continue to use the lounge even after we checked out so that we have some place to hang around before our flight.\n\nReview 33:\nI am in love with this hotel. The rooms are fantastic, beds are comfortable. Even though it is at the airport (attached to terminal 2) it is quiet. The pool is amazing! I have stayed here twice and the only thing that dissapoints me slightly is how high the internet charges are. Buffet breakfast excellent and the staff are realy friendly\n\nReview 34:\nThe room was fab, it had everything, charger for ipod, iron, ironing board, hairdryer, flat screen tv, great storage, etc. Even though we where staying in the airpot, the noise level was almost non existent. We even got a late check out, because we are priorty club members. (4pm, flight was leaving at 7pm). Pool was great. Gym was fab. Location was great, hop on the MRT to get to wherever, or grab a taxi. Go to the shop to grab whatever you needed in terminal 3, so everything was undercover if you wanted to avoid the humidity. Though we didn't find it to hot when we where there. We would stay there again\n\nReview 35:\nBooked this through my accrued points as would not have been able to afford it otherwise. Excellent stay for one night as we were arriving at the airport late evening. Not easy to find though, but a short walk from arrivals once you know where to go - ask! Lovely rills and waterfalls in the corridors, gorgeous room and big lovely bathroom. Can reach Changi Prison Museum by taxi or by metro and bus (easy to find bus outside station - not a free bus as it says on some websites so you will need some change) but be careful as it's not clear where to get off for the museum. Ask someone.\n\nReview 36:\nWe stayed at this hotel the last night of our holiday because we had our flight back at 9.35 p.m. and it had been a good solution not to awake up too early. The hotel is really very nice, modern, with sound-proofed, big and clean rooms. Staff is very nice and helpful and location is optimal (terminal 3, inside the airport) because you just walk to check-in desks. Internet connection is nonsense pricy, 29 SGD for a day, 20 USD. Being this hotel very popular also for business travellers it seems a nonsense not to include internet connection in the price that is absolutely not cheap. Breakfast is good even if express service only makes eggs (omelette was not good\u2026) and not pancake and waffles that only are available a la carte. In general it is a good choice if you want to stay at the airport but price is a bit high. Taxis are cheap in Singapore and it is easy to go to the city for a dinner, less than 20 minutes.\n\nReview 37:\nI have just returned from two nights at the Crowne Plaza Hotel Changi and it was an absolutely delightful experience beginning with the easy proximity to the airport and continuing with the warm and gracious hospitality. I like Crowne Plaza hotels as my first choice for accommodations so i have a certain prejudice but this one is by far the finest Crowne Plaza I have encountered thus far. The rooms are luxurious with very effective AC (read that cold unless you change the settings which are readily available) and bath facilities to fulfill your every wish. I am fortunate to have the use of the Crowne Club lounge which provided a very nice breakfast and evening snack. I was pleased enough with this dining that I chose to eat inn the Imperial Treasure restaurant which I don't normally do since i prefer more exotic dining opportunities. I was not disappointed. The service and the food were equal to the accomodations. Overall it was a brief visit to paradise.\n\nReview 38:\nWell-located, connected to Changi Terminal 3 and to the Changi MRT station. Comfortable, well-equipped rooms, sumptuous breakfast buffet. Ask for an \"inside\" room, even though the rooms looking out on the runway are also quite noise-proof.\n\nReview 39:\nWe stayed in this hotel on 3 April 2009. This must have been one of the worst hotelstays we have ever had. We were given a room on the 9th floor, even though we had booked in January 2009. As a result, it felt as if we were sleeping right in the middle of the landing strip, and I counted 43 flights landing or taking off that night. It was horrible. The staff were very friendly and trying to be helpful, but the only other room available was also on the 9th floor. I travel about 6 months a year for work, including staying in airport hotels, but this is without doubt the worst experience I have ever had with an airport hotel. Sure, the location is very convenient, and the rooms are very well appointed, but the noise level - at least on the 9th floor - is maddening.\n\nReview 40:\nThe Crowne Plaza is accessible from the airport by the free skytrains. The room we had was fantastic. Huge bedroom, huge bathroom, a very comfortable bed and very clean. We had both the buffet dinner and buffet breakfast in Azura restaurant and there was a huge selection each time. Drinks were very expensive though. The cheapest glass of wine was $16 and there was only and about 1 1/2 inches in bottom of glass. While the hotel is out of the hub of the city, you can catch the MRT very cheaply, which will take you anywhere you want to go. Buy a tourist pass for the day for Singapore $8 (Unfortunately not available from MRT station at airport). You have unlimited travel for the day on all trains and buses. Staff at the hotel were all very polite.\n\nReview 41:\nI stayed overnight, en route Australia to KL. I have never stayed in a hotel that surprised me more. I had no expectations - it was an overnight stay in an airport hotel! - and I was gobsmacked. To put this in perspective: As a hotel experience I rate it No. 2 to the Burj Al Arab (yes, I have stayed there!). Given that the Burj was more than ten times the price I think you get the picture. We arrived around 10:00 pm, the service was impeccable, the entrance from the airport was hyper-funky, the walk from the lift to the room was along a path with water both sides. (Lucky I was sober.) We had a quick meal in a funky bar downstairs (there's that word again), had an excellent sleep in one of the most comfortable beds ever, and was very disappointed to leave so quickly. It didn't feel like a hotel - I had more of a self-contained apartment with a door out to the pool. It was booked by my travel agent, it was an absolute bargain at around US120. Excellent!\n\nReview 42:\nConveniently located at the airport. Great amenities, comfortable bed and bathroom. But definitely too pricey if you're staying for just a transit (less than 12 hours), it charges the typical Singapore accommodation rate, it's a dollar amount through the roof for what you get.\n\nReview 43:\nWe stayed here for one night as we had a very early flight to catch the following morning. I was bowled over by this hotel. Our room was so comfortable and spotlessly clean with a super bathroom with a big deep bath and loads of hot water and fluffy towels. We had a very good nights sleep and didn't hear any aircraft noise at all. We had a room service breakfast as we were leaving so early and it came beautifully presented , hot and tasty. All the staff we encountered were polite and helpful. It is easy to access the hotel evenif you are not coming in at T3 as the skytrain whisks you quickly and frequently to T3 from T1 and T2.\n\nReview 44:\nThis is my hotel of choice whenever I have a short stop-over stay. The staff are very friendly and are very generous on room upgrades for Platinum-level priorityclub programme members. Very nice King Suite provided, with great bathroom, quality bed and many other top fittings. Free WIFI in the lounge bar (after purchasing a drink) is very useful too. As per other reviews the hotel is perfectly located for quick and easy transfers back to any of the airport terminals. Thanks again for a wonderful stay and I wish I had stayed longer!\n\nReview 45:\nStayed here twice within the last week. Quality rooms nicely finished with all accessories you'd expect from a 4 star hotel. Easy access to all terminals via the sky-train. A little bit pricey but you pay for convenience. Overall happy to recommend.\n\nReview 46:\nBooked the Crowne Plaza Changi Airport as we were arriving on a 10pm flight. It was an excellent option. The hotel is located right at Terminal 3 and check in was efficient, polite and very well air conditioned! The bedrooms are very modern and functional but even though we weren' t on the runway side you could hear aircraft taking off. We didn't have breakfast so I can't comment on the food but all in all this was a great choice for a night's sleep after a 9 hour flight. I would have no hesitation in using it again.\n\nReview 47:\nOn balance I was happy with CP and would stay again. However, pricing policy is a worry as they are pushing the envelope. Biggest neg are two small details: the porch lights shines in from the bathroom when \"black out\" is the sine qua non of shut eye for the business travel.ler The blinds don't help. Then the diodes on the bed console emit enough light to land a 380. Goodness. hasn't anybody actually test-driven this. Here is me stuffing pillows over lights. But these are technical things. On the big positive side the staff are attuned to service. And not that lick-spittle smarmy \"good oriental\" style but a more mature and \"equal\" tone which any educated traveller much prefers. Proactive, caring and natural. I give all the staff I have encountered on two trips top marks. Buffet selection is excellent. Bar food also good. On the design side, there is enough to intrigue, delight and relax. On balance an Oasis, but the pricing should not become an insult to a time strapped traveller. Keep up the good work. NOTE : do not be put off by the Crowne Plaza moniker. This is more! This architectural and chic.\n\nReview 48:\nI stayed in Crowne Plaza Changi Airport with my husband and 23 month old toddler. Although we only stayed here for 1 night, we were extremely impressed by the exceptional service, cleanliness of the room, very convenient location and most of all they had the MOST comfortable bed we've ever slept in. HIGHLY RECOMMENDED and we will definitely book this hotel again!\n\nReview 49:\nI booked this hotel for two reasons - good reviews on this site and proximity to the airport - I was not disappointed. The hotel was a brief walk through Terminal 3 at Changi very welcome after a long flight. The reception staff were helpful and efficient. I had booked two rooms for our party and they were very nice, spacious and well equipped - they even provided rooms next to one another as requested. The quality of the rooms and fittings were very good and despite the hotel being next to the airport noise was minimal. Breakfast was excellent with staff again very efficient and helpful. I used this hotel for a brief overnight stay enroute to Australia and was very pleased with every aspect of my stay. I will use this hotel again in the future!\n\nReview 50:\nLocated right in the airport (if you can walk around and find it), this is a great transit hotel. The rooms are modern and very comfortable. I've stayed there on business and my wife several times in transit on holidays. They looked after my wife twice: once when she checked in and couldn't leave a deposit for her incidentals (a small issue with her credit card), and then when she wanted to check in without making a reservation. On both occasions they made sure she rested in her room before settling the matter.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28491, "query_start_index": 28493, "query_end_index": 28493, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "82%", "inner_docs_start_indices": [176, 715, 989, 1427, 1574, 1854, 2445, 3264, 3785, 4381, 4744, 5467, 6204, 7070, 7695, 8257, 8708, 8919, 9867, 10916, 11014, 11277, 11966, 12464, 12951, 13118, 13544, 13815, 14433, 15217, 16283, 16621, 17129, 17481, 18105, 18706, 19642, 20624, 20876, 21661, 22427, 23405, 23695, 24343, 24893, 25155, 25690, 26818, 27196, 27964]}
{"id": "2514798", "pid": "2514798", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis amazing hotel is located in the heart of the Left Bank. You can walk to all Paris attractions from the front door of the K&K Cayre. The rooms were clean and spacious - after a long and exciting day of touring Paris the rooms were spacious enought to invite a few friends in for cocktails before going out and enjoying the Paris nightlife. The buffet breakfast was a great way to start the day. Hotel staff was friendly and helpful. Thank you Denis at the front desk for your help in planning our route and the AMAZING dinner recommendations...\n\nReview 2:\nStayed here for a long weekend and found the location of the hotel ideal. Jumped on the the eurostar and was was in Paris in unbelievable time. It was a few stops on the Metro. Next to the hotel is a really convinient petrol station that has all the regular stuff you need like water, snacks etc. Also there is a really nice Cafe literally seconds from the front of the hotel which was nice just to stop at and catch your breath. There is a taxi rank across the road which was convinient for when I needed to get to dinner appointments. Also within 10 minutes walk is the Seine. Felt instanty at home. The area is quite at night and its nice to stroll the roads feeling pretty safe. The staff are really friendly and keen to help. There is convinient 24hours internet access in the lobby which is good for all us insomniacs out there and guy at the desk can tell a good story - in perfect English of course. Good clean hotel.\n\nReview 3:\nmy mother and me stayed at the k k cayre from may24-may 29. we absolutely loved it. the rooms were very clean, the beds comfortable, loved the heated floors in the bathroom. but the best part of the stay was the staff. jean-pierre and serge were so nice and helpful to us they made our stay so much fun! can't wait to go back to paris and i will definitely stay at the k k cayre. also, we stayed on the 2nd floor and did not hear the subway that alot of people seem to complain about. i would definitely recommend the k k cayre.\n\nReview 4:\nThis was an awesome hotel, rooms were great. The bathroom tiles were heated. Staff were very nice except for one.\n\nReview 5:\nMy boyfriend & I stayed at the K+K for a week in April. We had a lovely room on the 6th floor with a breathtaking view of Paris and Sacr'e Coeur. The hotel is incredibly clean and just marvelous! The room was tastefully decorated and had floor to ceiling French doors leading out to a romantic little balcony. The bed was very comfortable, as were the linens. The bathroom was flawless- beautiful, looked new and was impeccably clean. The room overall was an A+++++ The staff were very friendly and accomodating. We did not however have the occasion to eat at the hotel restaurant- also, there is a small bar in the lobby that looks nice. The fresh flowers that decorate the lobby and bar were exquisite! The hotel location is excellent, with the subway near by - I didn't hear any subway noise at all. Close walk to museums and everything! I loved this hotel and I recommend the K+K to my family, friends and anyone who would like to stay in an absolutely ideal hotel in Paris.\n\nReview 6:\nDisappointing. Our 2 Classic Double rooms were sparsely furnished. No bedside drawer. No desk drawer. Just 3 drawers, barely enough for 1 person. My clothes had to remain in my suitcase for 5 days. The breakfast, at 22 euros each, must have been amongst the dearest in Paris. It was too expensive to try. We saw cheaper breakfasts at top Paris restaurants. Location good. Staff very friendly and helpful.\n\nReview 7:\nThis was our second visit to Hotel Cayre and we know exactly why we returned. The hotel and its staff are truly amazing. Franck and Denis were so lovely. Helpful, great sense of humour and easy to chat with. The location of this hotel made for easy access to all of the favourite must see items on our list. The breakfast was yummy, the room very clean and well appointed. We were sad to leave and are already planning our next vist.\n\nReview 8:\nnice new room great a/c it was 100 F out great breakfast buffet good location - can walk to Louvre and central Quiet street attentive staff right next to metro station not many TV stations (is this all Paris?) not many restaurants nearby hard to catch taxi since it was sidestreet nice airy room with big windows and balcony\n\nReview 9:\nI stayed at the K & K in St. Germain de Pres on business and was pleasantly surprised by the rooms and staff. I am a frequent traveler. The rooms are small but not the smallest I've stayed in when visiting Paris. The heated bathroom floors are a treat. The staff is helpful and pleasant. The hotel is in a great location -- within walking distance to the Louvre, the Musee d'Orsay and exceptional boutique shopping in St. Germain de Pres. The Bon Marche department store (a more French experience than those found near the Opera) is a five minute walk. Breakfast is available in the hotel -- usually as part of the room booking and includes eggs, meat, cereals, and various breads. The fitness center is the one negative but most European hotels haven't yet figured out that treadmill does not make a fitness center. There is high speed Internet in the rooms at no extra charge -- a plus over larger chains. I would stay at the hotel again and recommend it to friends.\n\nReview 10:\nGreat hotel in a great location. Only minutes to walk to the Louvre, D'Orsay, Notre Dame, Luxembourg Gardens, Invalides and the Pantheon. Breakfast is great and this always gives you a great start to the day. Staff were great. Rooms are a bit small but this is pretty much the norm for Paris particularly in conversion of some of these older buildings into hotels. In saying that it was no great hassle as we basically only washed and slept in the room for the 6 nights we stayed. Metro within 30 seconds of the front door and plenty of great little cafes and bars around.\n\nReview 11:\nJust returned after 4 night stay.perfect hotel and location but very disappointed in room 208 which is next to lift and it should never be classified suitable for 2 persons. you can hardly get around the wardrobe as t v tableis in front of it. Only a small window lookong over paved pathway. I wonder howmany rooms like it. Breakfast service very poor had to wait for 10 minutes for fried bacon to arrive at self serve point. On final day no hand towels were to found in bathroom. The bed very close to side tables with glass tops which could be dangerous.18\" space between bathroom door and sink table. The bathroom tap modern but leaked at when used.\n\nReview 12:\nStayed here for 6 nights in July '06. Booked (And paid $60 extra per night for!) an \"Executive\" (supposedly an upgraded), quiet room and requested a high floor. Got a twelve by twelve room on the 2nd floor with a lot of metro noise and vibration. Made daily requests for a room change to no avail. Unfortunately we always got the single most supercillious desk agent when we presented with our daily request. Some of the other desk clerks seemed perfectly pleasant and helpful however. Breakfast is a breathtaking 23 Euros (and not nearly worth it) per person but there are plenty of decent cafes and bakeries within a very easy walk. Had problems with the wireless internet connection supposedly available in each room but could not endure our friend at the desk's smirking/sneering long enough to get any help on the matter so was grateful for internet lobby access. I have definitely stayed in worse places but I haven't paid quite as much for the privilege!\n\nReview 13:\nI loved this hotel! It's situated really in the center of Paris and only a few steps from the metro. It's so great when you come out of the metro at the right side you have the hotel. It's beautiful, a very nice building and the hall is very nice. The staff is very friendly. The rooms are cosy. The sheets smelled good and there was a kind word with some marmelade to receive us. The room has a flat tv and a minibar with a coffee/tea-maker which is excellent! The beds were confortable. The badroom was very clean but the bath had problems with the water. It was impossible two take two showers one after the other. The breakfast was excellent, there was a lot of choice!\n\nReview 14:\nMy husband and I stayed here the first week of October celebrating our 35th anniversary and we were in heaven!! We had a lovely street view room with hugh windows that opened for us to pop our head out and get great photos that were postcard perfect!! Our room number 112 was comfortable, spacious and clean. The bathroom was gorgeous but small. The buffet breakfast was massive and had loads of healthy choices.The most impressive thing for us though was the front desk employees!!! They were always there to help with ANYTHING - no matter!! They were friendly and spoke English as well as other languages. They helped us in numberous ways and always in a pleasant manner. Everything you need is here in this hotel right in the center of Paris within walking distance to everything. The subway is right outside the front door and you could get everywhere one would want in a manner of minutes. There are cafes and shops all around and the river is only a couple of blocks away. We loved this hotel and would go back in a heartbeat!! !\n\nReview 15:\nI chose this hotel for a business trip based on the reviews in Tripadvisor. I was very disappointed with the room, which, although it was large, had no charm whatsoever and was lacking the most basic amenities a business traveler can expect when paying around 200 Euros a night (even in Paris). The most unpleasant thing was the noise level. I could hear people actually speaking in the hallway, although I had double checked with the reception before arriving and was GUARANTEED the rooms were soundproof. This is most definitely not the case. Moreover, the night receptionist was arrogant and unwilling to give me another room, or be understanding of my problem. The lobby and breakfast were mediocre. The service overall (reception, breakfast room, waiters etc..) was way below average. I moved to another (lovely) hotel immediately the next day. I do NOT recommend this hotel and would not stay there again.\n\nReview 16:\nStayed at the Cayre on March 28 to 31 2006 Staff at front desk were most helpful answering questions about Paris and getting around. Roon was very poor as there was no space to put two suitcases. Breakfast was very expensive at hotel. They wanted 23 euros per person. For price I expected more.\n\nReview 17:\nStayed in the K+k hotel in St. Germain from wed. 12th to sat 15 th october 2005. I booked through the hotels website and specified a room with best view. We stayed on the top floor (7th) room 704. We had a great view of the eiffel tower and we could also see the arc de triomphe. At night the view was spectacular. The room was small the en-suite tiny for an executive room. The staff were excellent. Most seemed to speak english especially after my 'Je parle tres pous le francais' in an irish accent Overall the french people were very friendly and helpful with the exception being the waiters in minims cafe on rue royale. Beer at 9 euro in bars but only 2 euro in supermarkets. Overall the K + K highly recommended. Paris beatiful in autumn. Too much to see in short time.\n\nReview 18:\nI have stayed in my share of small European hotels with closet-size bathrooms. K+K Hotel Cayre is a wonderful exception. Our room was spacious, comfortable and modern, with a large, marble-lined bathroom and best of all, a beautiful view of Boulevard Raspail on the Left Bank. The lobby was modern. The staff was efficient, helpful and friendly --especially Mark, the barman. We had the privilege of meeting the owner of the hotel chain during our stay, and he was warm and friendly as well as gracious and welcoming. The hotel could not be better located, in our opinion. It's an easy walk to the Louvre, Musee D'Orsay, the lively St. Germain des Pres district and the Sorbonne area. We walked everywhere from the hotel, including Notre Dame and Sainte Chapelle, and even the Eiffel Tower. We heartily recommend K+K Hotel Cayre.\n\nReview 19:\nJust returned from a weekend in Paris with the Girlfriend. Having stopped in the K and K hotel in Prague. I thought I would try the one in Paris. I was not disappointed. Clean rooms, with stocked mini bar and a very efficient Air Con System. The staff are very friendly. Free Internet access in the Lobby. We did not make full use of the hotel since we were doing tourist stuff all weekend, We mainly just slept and showered in the room. Would stop here again We got a PARIS VISITE rail card for 3 days, ZOnes 1-5 38 euros each, go anywhere on SNCF or the metro. Location, very close to the St Germain area and only two stops from St MIchel, which is an eatters paradise. Travelled with Air France, I recommend using the internet check in and then the bag drop facity at the airport.\n\nReview 20:\nWe are a couple from New York, celebrating my wife's birthday. We spoke very little French, but were warmly welcomed by the staff at this charming hotel. The room was typically small, but cozy, with a mini-bar, modern design with hot shower and heated marble floor. The Metro was right at our door step, a most convient aspect, as it was our primary mode of transportation during our trip. We found charming restaurants in the area, especially Maxoff's on rue de Verneuil, just off rue de Bac. We are planning our return visit to this hotel as we very pleased and treated very well by all. Au revoir.\n\nReview 21:\nI visited Paris for a week by myself and wanted to stay in a nice area. This hotel was perfect. Across the street from the metro, walking distance to the Musee d'Orsay, insanely close to boutiques and le Bon Marche. A few things to note: get a room on a higher floor otherwise you'll feel the trains, the gas station next door is helpful for snacks and drinks, and the rooms are small, but traveling alone made it a non-factor. Also, the staff was extremely pleasant. I definitely recommend it!\n\nReview 22:\nMy husband and I visited for Valentines Day. We thought it was perfect occasion for a great price. We were pleasantly surprised when we arrived. KK was very stylish and laid back. The service was good, I'd say the day crew was better then the night crew. Location is great you have the metro right across the street. You can walk to shop if you like. We really enjoyed ourselves, considering it was extremely cold. We definitely plan on visiting again when its warmer. Paris is a beautiful city! !\n\nReview 23:\nThe K+K Cayr\u00e9 is a beautiful Boutique hotel in the category 4 plus MORE. We have stayed already for the third time in this lovely designed hotelvilla in walking distance to the Louvre, the Eiffeltower and the Champs Elys\u00e9es. Even in cold Novemberdays, the floor heated marble bathroom makes you feel like Louis XiV, the sunking. The friendliness of the staff members and the generosity of the room with its luxury high ceilings and beautiful interior takes you back to the times of noblemen and duchesses. This time our stay was of particular significance: We got engaged and decided to get married early next year... of course in Paris, la ville de l'amour... and of course we will have the wedding party in the K+K Cayr\u00e9\n\nReview 24:\nMy family and I recently had the pleasure of staying at KK. It was well-located for sight-seeing, catching the train, shopping, and had many delicious eateries within 3 blocks any direction. But, it was the staff that truly distinguish this hotel from many others. We were greeted with bright smiles, fluent English, and a willingness to accommodate our every whim. As there were three of us, one being an 18 year old boy, I had worried about the room being too tiny. While it was not large, it had been expertly designed to maximize every inch. The only negative was Wi-Fi and internet connection which were troublesome. We had been told that certain areas of the hotel had internet reception difficulties and this was certainly true. Eventually, we had to work out of the hotel lobby computer area. The room was comfortable, clean, well- appointed and quiet! The price was on the high end but worth every penny! Our trip took us to other locations and other hotels and more than once we found ourselves saying \"Oh, we wish we were back at KK! \".\n\nReview 25:\nFirst, the staff were attentive and professional making one feel extremely important. The view from the room was spectacular and the location convenient to all of Paris. Would definitely return. It is a special boutique hotel with tremendous staff.\n\nReview 26:\nOver the years I've stayed in upwards of a dozen different hotels in Paris and this one comes out tops for me. Perfect location on the corner of Boulevard St Germain with a Metro stop outside the door and various bus stops close by. Within walking distance of every major sight/attraction on the left bank and about 10 mins walking from the Louvre. Also close to Bon Marche and the Grand Epicerie the best food store in Paris. If you're driving (as we did) there is a nearby underground car park (although it's not cheap). Rooms were very modern and had comfortable beds. Room included coffee/tea making facilities with, crucially, free wifi access in the room and throughout the hotel. Service was excellent with everybody willing to speak English. Breakfast was a proper feast with great scrambled eggs, bacon, fruit, cereals etc. All in all a top hotel and one I will return to again.\n\nReview 27:\nWe just returned from our first trip to Paris. We chose this hotel based on the reviews and the location - WOW - it worked out great. Hotel Staff - Willing to help with all requests Location - Great location - quiet but still in the heart of Paris Rooms - Clean and bigger than I had expected Bathrooms - Heated floors and full tub We did not spend a great deal of time in the hotel but we found this hotel to be very comfortable after a long day of walking the city. One night we ordered room service and it was excellent. I would definitly recommend this hotel to others and would stay there again myself.\n\nReview 28:\nI have nothing but good things to say about this hotel!! I thoroughly enjoyed my stay and would recommend this hotel to anyone for the friendly staff, great location and very nice rooms.\n\nReview 29:\nWe stayed for three nights at the Hotel Cayre. What really set them apart is the friendly and helpful front desk staff. They truly went out of their way to make us feel special and welcome. Our room was very comfortable. The weather was very warm. We like to sleep in a cool room, and we appreciated the air conditioning that we could turn down at night. We would stay there again!\n\nReview 30:\nMy husband and I thoroughly enjoyed our stay at the K & K. Our room was modern and well-appointed. The staff was helpful with making reservations and arranging our transportation to the airport. The breakfast was wonderful! I certainly agree that this hotel is a four-star hotel rather than a three-star. We have been to Paris six times and this is, by far, our favorite hotel. We booked the K & K Cayre again for this summer when we visit with our entire extended family.\n\nReview 31:\nWe stayed here for a 1 week trip to Paris. It was centrally located and across the street from the Metro stop. Convenient to resturants and the local grocery stores if you want to eat cheaply. Very helpful and multilingual staff. Breakfast was ok-after a week of eating the same thing, you wanted to venture out to eat something else. Would definitely stay here again. Room was comfy if not small, mattress was a little stiff but it is Europe.\n\nReview 32:\nLovely hotel - fantastic location - nice staff......but Got bill once home for minibar things which we hadn't had -we had already settled our bill and drinks etc - this had aleady been charged to our card before they even wrote to us- I rang them and they were completely disinterested and said that I must email them with my concern. I did and they never bothered to respond to any of my emails - obviously this was a way of getting me off the phone rather than trying to sort it out. It was only 15euro for a whiskey and an orange juice but it was the principle that we hadn't taken them and they ignored us and charged the money anyway. S hame as we had a good time but wouldn't go back there as would be worried that more mistakes on their part would cause them charge us for things which we couldn't then dispute. Shame as we had had a great time but wouldn't go back after this -\n\nReview 33:\nMy daughter and i decided on a spur of the moment trip to Paris last month for a long weekend. Hotel prices were ridiculous and lots of places were full but my daughter found a last-minute deal at the Hotel Cayre that included breakfast. What good luck - this was a small lovely hotel, very friendly, spotlessly clean, with a fantastic location on the left bank. Still pricey but this is Paris, after all. Walk to the best shopping in Paris, the Musee D'Orsay, across the street from the Rue du Bac metro stop. Breakfast was beautiful with a lot of choices.\n\nReview 34:\nI did alot of homework before choosing K+K Hotel Cayre. If you are looking for modern, well kept rooms with immaculate bathrooms, K+K Hotel Cayre is your place, not to mention the warm and helpful staff. Other pluses are there are two computers for the guests in the lobby, Rue du Bac Metro literally is a few steps out the front door and if you are sending anything back home, the post office is across the street. The staff at the front desk are very good about helping you get around on the bus and Metro. My only suggestion would be that they vary the breakfast menu. My thumbs up to everyone at the K+K Hotel Cayre, I hope to return one day.\n\nReview 35:\nenjoyed this hotel for location, safety, room size, clean.\n\nReview 36:\nMy husband and I chose this boutique hotel because of the location in the heart of the St. Germain district. While the hotel is clean and updated the rooms are a bit small (but standard for Europe). Most of the staff was friendly and accomodating with any questions we may have had as first-time visitors. Our stay became extended when the volcano erupted in Iceland and basically left us stranded in Paris. The hotel was extremely accomodating during this crisis situation and assisted with alternatives (although there weren't many) for traveling in/out of Paris. I would highly recommend this hotel for anyone looking for a clean and updated hotel in the heart of Paris.\n\nReview 37:\nI think what makes this hotel so special is the location. Saint Germain is an up-market area which has a genuine French feel to it - nowhere near as touristy as the Champs Elysees thoroughfare, but close enough to all the main tourist spots (walking distance to most) to make it a real find. This boutique hotel is fairly small, but has everything you would want from a city break hotel. The room was clean and nicely furnished, though I must say it was perhaps a little small for my usual taste but sufficient for a long weekend break in Paris over New Year. The staff were attentive and breakfasts satisfying. There really is no need to splash the cash on a more traditional 5 star unless you are planning a longer stay.\n\nReview 38:\nExcellent hotel and great value for the money. The rooms were spacious (for Europe) and the hotel staff was extremely friendly. Made my wife and I's first trip to paris a great experience and couldn't have picked a better location to tour the city. When we return we'll be staying here.\n\nReview 39:\nMy daughter and i have just come back from the cayre. The location was fantastic with the metro not even a 2 minute walk away. The concierge who was on duty at 7pm each night gave us the most wonderful ideas to spend our evenings. The rooms are small but the beds very comfortable and clean and decorated in a modern way. They could not have been more helpful ie with adaptors and chargers. I would have loved a turndown service but that would make the hotel more expensive I am sure. We would love to return which is high praise from an 11 year old and a mum in her 30's.\n\nReview 40:\nGood location, nice building, rooms are rather small but fully equipped and comfy. Nice, helpful staff, subway station just in front of the building, relatively quiet room.\n\nReview 41:\nThe reviews of this hotel have been right on. Great location, staff was great, breakfast worth including with room. It was very hot while we were there and the air conditioning worked great, our first room was a bit small for the two of us, but they moved us to another room no problem and we just loved it. We wished that we could have stayed longer. Would go back there in a heart beat and could stay for a week or more.\n\nReview 42:\nWho ever said that the french are rude or arrogant could not have been more wrong , the staff at this hotel could not be any friendlier or more helpful . The rooms are lovely and clean though a little on the cosy side . Room is well equipped , our room had a lovely large window that you could open if you didnt want the A/C on and even had heated bathroom floor .....which was well laid out and spotless . Breakfast is lovely and again the staff are always eager to help and serve . The location is great , train just around the corner and convenience store within a few minutes walk . I would highly recommend this hotel to anyone looking to stay in Paris .\n\nReview 43:\nAs has been said rooms are small, but very clean, neat and comfortable. Rooms well serviced and restocked daily. Staff are very helpful, friendly and proffesional. Location of the hotel is perfect. All main attractions walkable, lots of small interesting shops all around, cafes, restaurants and bars all close to hand. We booked throught he hotel and got breakfast included. This was a buffet with fresh fruits, juices, nice selection of meats, cheeses and breads - did I mention the champagne? We liked it alot, though would not have paid 25\u20ac for it, as there are plenty of places around to get some breakfast, however we did enjoy the superb service at breakfast time, a really relaxing start to the day. Easy access to the internet for free. We stayed just 3 days, and the front desk staff seemed to take pride in greeting us by name and handing us our correct room keys without us telling them the number - just felt welcoming.\n\nReview 44:\nVery nice eclectic hotel. Room sizes are small but comparable to other European Hotels. Great location, comfortable beds and linens. Helpful staff in guiding you as to how to get around town. Metro stop 30 ft from hotel entrance, although Paris metro system is cumbersome and confusing as trains and subways can transverse same stops. Would recommend hotel as its look and feel was very contemporary, clean and safe. Delicious breakfast and fast wifi service.\n\nReview 45:\nI stayed at this hotel for three nights last December and couldn't have been happier! Having been to Paris before, I know that many of the lower-rated hotels can be a bit dingy, so I decided to spring a little extra for a step up this time around. I got a great rate on hotelconnect.ca (around $250/nt including breakfast) and it was really worth it. The hotel is in a prime location on the Left Bank, easy walking distance to the Latin Quarter but also a quick stroll over the Pont Royal to the Louvre, Tuileries Gardens, Champs-Elysees etc. The room itself wasn't huge (it is Paris, after all) but it was stylish and comfortable. The breakfast was ample with a good selection of european meats, cheeses, and pate but also more American choices like scrambled eggs and bacon. Another cool factor is right across the street is a self-serve Velib bike station - you can rent a bike for one euro per day, and its a really fun way to see the city. Next time I go to Paris I'll definitely try to book this hotel.\n\nReview 46:\nThe hotel is in a great location with the metro line right across the street (expect a number of transfers from the airport) and a convenient store at the gas station next to the hotel was big plus. The best amenity of the hotel is the high speed internet, a nice gym, and the breakfast buffet. A con would be the staff at the front desk, they were somewhat helpful so don\u2019t expect them to go the extra mile for you. I also found returning/requesting the key at the front desk every time you left the hotel a little inconvenient. Overall, the great value with modern amenities compensates the cons at this hotel.\n\nReview 47:\nThis is the perfect, central location in Paris to visit all of the major sights. We walked to the Eiffel Tower, Arch de Triumph, Louvre, Notre Dame, Pantheon and Luxembourg Gardens. There is also a Metro station at the nearest corner if you prefer the train. Wonderful and helpful staff! Great buffet breakfast included! Walked to dinner 4 out of 5 nights and ate amazing meals each time.\n\nReview 48:\nWe just returned from a fabulous week in Paris at the K+K hotel. Convenient Left Bank location. Small boutique size. Nice modern decor. Great breakfast buffet. Easy access to the Internet. But the best part of the property, and the reason we can't wait to return, was the friendly, charming, professional and knowledgable staff. Reservations, directions, money exchange, you name it - they did it, and always with a smile and style!\n\nReview 49:\nI recently visited Paris and had the good fortune to stay at the K+K Hotel Cayre. The place was immaculate and the staff was outstanding. Unforunately, my husband suffered a fall while on vacation and had to be hospitalized. The wonderful employees of this hotel showed great concern and did everything they could to offer assistance to my husband and me. This was a most difficult time for me and the hotel staff made me feel like their hotel was my home away from home. I am so grateful and look forward to visiting Paris again in the near future. This hotel will be where I stay, for sure. The location is great, breakfast is wonderful, staff helpful with sightseeing directions, staff friendly and can't be beat.\n\nReview 50:\nMy husband and I stayed here for our \"babymoon\". Upon arrival a bottle of champagne was delivered to our room and the staff could not have been more pleasant and helpful. They gladly answered all of our questions and assisted us whenever we needed help. The maid cleaned the room to perfection everyday. The location was perfect for a 7 month pregnant woman to be able to walk to so mnay places and use the metro/buses for so many more. The room was a bit smaller than we are use to, but was very nice. It was very quiet as well. Overall this hotel was an amazing part to our stay. The ability to use the internet was also very helpful. The breakfast though expensive was really good also. We can't say enough about the staff at the hotel. They went above and beyond for our every need. They truly made the stay wonderful. We would highly recommend this hotel. It was the perfect location with the perfect staff.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31217, "query_start_index": 31219, "query_end_index": 31219, "truncation_seperator": "... 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{"id": "2515984", "pid": "2515984", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI recently celebrated my bachelor party at the W. One of my fellow bachelor brought his dog and rented separate rooms and paid a dog fee. The W also chose to charge the fee to my room as well. This was unauthorized by me. Not my dog. It was NOT in my room. I tried three time to contact the management of the \"reputable establishment\" and explain the obvious confusion. I finally received a return call. (march 9th) The less than eloquent boy from accounting informed me that i would NOT be receiving a refund. American Express will be returning my capital for the unauthorized charge. Don't Leave Home Without It! As for the W my friends and I Will choose to vote With OUR Well and Wonderfully earned dollars elseWhere.... WoW! What unprofessional Weasels. I knoW others of Whom Will be Writing What the knoW as Well. Not a professional decision by the boy in accounting.\n\nReview 2:\nNot impressed. For the price you can stay in a much better place. The lobby is tiny and so is the bar area. Not a very nice layout. Most hotels for this price have a grand entrance - NOT HERE. The room was cute but small. The food at the XYZ, which they seem to brag a lot about, was not all that. The filet migon was tiny (smaller than usual for a filet) not gourmet at all. The raviolis where practically empty inside and didn't have much flavor. The $8 water bottles are just ridiculous. And may I add don't even touch the $8 Pringles or anything in the mini bar for that matter. Overall, don't bother. Lots of chic but far from cheap. I wouldn't mind paying the hefty prices if I was getting what I paid for. By the way the $50 a day valet is crazy. You can park your car down the street in a secure garage for $18. Good Luck!\n\nReview 3:\nI have stayed at the W many times in S.F. and this is the last. They remodeled the rooms and they aer awful..Lime green accents...come on we are not in SOBE very distasteful, furniture very uncomfortable. They put these white leather adjustable chairs in the rooms that don't adjust I cannot believe they got rid of the big comfortable sturdy chairs with arms for these. The desk is way too narrow I had to checkout and move to the Four Seasons up the block to get any work done..W S.F. you blew it with this designer u have chosen to do these rooms. You need to revamp it again...\n\nReview 4:\nStayed here in August. Well located and friendly hotel staff. Pity about the refurbishment of the front desk, it somewhat removed from the experience. Overall good value except the valet parking.\n\nReview 5:\nI only stayed here for one night, but wished I could have stayed longer to enjoy the amenities of the hotel. The W is beautifully decorated and conveniently located. It would be perfect for a weekend trip.\n\nReview 6:\nThis is truly a stylish hotel to be enjoyed by all ages from young to not so young. The atmosphere in the lobby bar in the evenings was a great place to have pre dinner or post dinner drinks, meet friends etc. The feed in the restaurant was excellent and catered for all palates and so did the wines available. The spa was an additional plus for us to enjoy after spending a day out shopping or sightseeing. Well done to all concerned.\n\nReview 7:\nRestaurant Trace is newly opened place within W hotel. We did not stay at the hotel but found an advertisement for the restaurant and decided to visit. We did not regret the choice. The food is incredible. The whole premise is that the origins of every ingredient can be traced back to the local farmer or producer. The dishes are very inventive and one can taste their freshness. The chief does not overwhelm the food with spices and allows natural flavors to mix and melt in your mouth. Wine selection perfectly matches the dishes. Servers are very attentive, polite and not overbearing. Overall - great experience and high recommendations for the place!\n\nReview 8:\nNice hotel, centrally situated, with spacious and comfortable rooms. I frankly don't understand why W hotels have to be so poorly lighted in the inside, but perhaps it's only a matter of taste. As other guest mentioned, noise from the fire station can be annoying.\n\nReview 9:\nLocated 5mins walk away from Market Street and the main shopping area of SF. And very close to chinatown and the financial district - perfect to combine work and pelasure. Already familiar with the W concept, we certainly were not let down by the W in SF. The relaxed feel of the W is immediate, yet all staff maintained an efficient and professional level throughout our 4-day stay. Rooms are great, comfortable, quiet and fun, with the W extras that remove the anonimity of most hotel rooms. Used the fitness centre, indoor pool and jacuzzi (24-hr) - useful when awake at 4am due to jet-lag. The lobby and bar area was always a abuzz, and had a club-like feel later on in the night. We enjoyed the tasting menu at XYZ restaurant - outstanding food and great value for money. Only negative - service a bit slow for breakfast, even though food was worth waiting for.\n\nReview 10:\nI have stayed in a several trendy hotels through the years, but found them a bit cold in appearance. Not the W - the strike just the right balance between trendy and warm. We paid $209 per night, which is a lot lower than usual, so we felt we got a great value. Great location in SF, and free coffee in the morning. The restaurant is a bit pricy, but very good.\n\nReview 11:\nWe stayed here on the San Francisco leg of our road trip honeymoon. From the airport the hotel was a short 10min walk from the BART station. On arrival we were allocated a corner room which had a lovely seating area, was very clean with lovely Bliss bathroom products. On the weekend there was a DJ in the foyer and a trend crowd around the bar. We ate in the XYZ restaurant, the prices were similar to other high-end restaurants in the city but the food was absoultely fantastic...the best meal we had on the whole 2wk trip! The location was perfect a short walk to Union Sq and a 20min walk to Fisherman's whalf. The only downside was the fire station next door to the hotel - even though we were on the 23rd floor the fire engines leaving with their sirens on in the middle of the night woke us up every night. Even with this we still couldn't have picked a better hotel for our stay in San Fran.\n\nReview 12:\nGot a lovely new remodeled corner room with a fabulous city view, the rooms again were great, clean and crisp. Not very functional, no phone jack by the bed, alarm clock was dim and hard to reach, plug for hair dryer was right near sink! I think while being hip, functionality loses place. Service was great, valet guys were the best, concierge was excellent. Pool was cold and the hot tub had a \"smell\" to it. Breakfast was prompt and awesome, room service and in the restaurant also. Overall no complaints, turndown service though sucked, they always came late and never really did a turndown. Parking is a lot also, but the same everywhere in SF. Overall a great stay but getting hard to justify these prices they are charging unless your company is footing the bill.\n\nReview 13:\nA recent stay at the W confirmed my fears of previous reviews. Upon arrival after a long flight I was to find that the room I had pre paid for was not available and with total attitude was told had no idea when it would be. After waiting for more than 3 hours for a room I was given a smaller room than the one paid for (can you believe a so called 5 star hotel that has the shower over the bath). Stay at the brand new St Regis just 1 block from this hotel! Never again the staff have total attitude, rooms very small you can do much better than this hotel for the price!\n\nReview 14:\nOk, I am a Starwood guy and love W Hotels. This one is no exception. Located just 2 blocks from Moscone Center, the hotel has every possible amenity, including bicycles! The staff is professional and will attend to your every need. Large workspace, comfortable bed, good bar, what else can you ask for?\n\nReview 15:\nWhy did we go back to a W Hotel? Only because we were attending a meeting in this hotel. I am TIRED of their snooty attitudes! They truly need to get over themselves. Nobody smiled. The agent that checked us in was borderline rude. We drove in and parked in their garage. It was $43 plus tax for a total of $50 per night to park a car! I was so disappointed to see our rooms decor was so juvenile. It truly looked like a childs rooms. There was a desk with lots of cubbies that contained a Buddah that changed colors, little china doll decorations and other junk I didn't \"get\".?? The bathroom was small with a tub /shower. They gave us one little bar of soap that we had to keep moving from the shower to the sink. Even the next day they didn't replace the soap or leave a fresh little bar! The beds were hard and the sheets were stiff.\n\nReview 16:\nMy husband and I love W hotels and have stayed at several locations across the country. We were very excited about this trip and this hotel but it was nothing but a huge disappointment. The hotel was under construction and it was very cramped. It did not appear that there would be nice areas to meet or lounge around even after completion. The bar had over priced drinks, the rooms were nothing special, and the food was mediocre, and the walls are paper thin so you hear doors slamming constantly while you try to sleep. The hotel did nothing to compensate for all of it's deficiencies during construction. There is no way I would ever visit this hotel again, it really had a negative impact on our vacation.\n\nReview 17:\nI booked this suite for my sweet 16 and it was amazing! The website doesn't really have any pictures of the room so we went and looked at it and it's super cool! [I'll try to attach some pictures] The two bathrooms were so nice, being that we were all girls and took a long time to get ready. It only has one king bed, but there are high benches along basically half of the room that fit 3 of my guests and there is a couch too. The bed was super comfy and the view from our room was amazing! Its kind of expensive but it is amazing. :)\n\nReview 18:\nFlew into SF from NYC and arrived at 3PM - 5 people in line for check in - 1 staff on reception desk - took forever - got to the head of the line only to find that room was not made up! That's right, it is now 3:30 in the afternoon and the room is not ready - go to bar and wait for them to call me on my cell to tell me it is ready. Order drink ($12) and some \"spiced nuts\" ($6.00) - no complimentary bar junk (nuts, etc.). 30 minutes later phone rings and room is ready - register, get key and return to finish drink. Waitress comes over \"can you pay your tab now as my shift is ending\"..... Help me here: can't the W management figure out a way to manage the tip tail on their own? The hotel is in a great location but it is not inexpensive and has a \"reputation\" as a place to go but if you are looking for service and a hotel with its collective act together this isn't it. Totally mismanaged and reminded me of a night in a Queens NYC Motel 8.\n\nReview 19:\nStayed here for one week for business travel. Hotel staff was friendly and attentive. Location was perfect for my office and meeting facilities. Hotel upgraded me to a great corner room. Beds were comfortable and sheets soft. Loved the room. My colleague was sick when we got there and the staff provided cold medicine for her, they followed this up by sending her a tray of hot tea, fruit and a card that told her they hoped she felt better. That was nice service, we were impressed. Only downside was that the tv/movie function did not work, so there were no movie options. Also the HDTV digital wasn't working well so basic channels did not come in at all. This hotel is being renovated so all food service is in the main lobby, it's quite a scene at night in the bar, so be prepared to navigate the lobby to get to the elevator thru a sea of people. I believe renovation should be complete in the next 3 months. Food choices were very good though. I would stay here again on my next business trip.\n\nReview 20:\nI just attended an Allergy conference in San Fran and stayed at the W. I was a little nervous at first because I brought my 17 month old son and my husband but everything was taken care of by Nina W. She was wonderful. When we got to the room we had a frig, microwave and crib. It was great. We had a beautiful corner room and there was a lot of room for my little one to run around and play. The staff at the W are so nice. When we checked it Nina had a cute gift for the baby. They have hot chocolate in the lobby that is delicious. Everything was perfect and I would highly recommend staying at the W!\n\nReview 21:\nWe spent 4 nights here on a girl's trip around California. The standard twin room was much larger than anticipated and there was enough room for the 3 of us. The rooms were clean and service was ok. I particularly liked the Bliss Spa products in the room (but am a fan anyway :0). House keeping was good, concierge helpful and hotel Bar apparently trendy (not something that I would notice!! ), I would recommend this hotel for location and rooms. I haven't stayed in other hotels in SF but for the price we paid it was reasonable and enjoyable.\n\nReview 22:\nHotel lobby is missing as it's being rebuilt. I wish i had know that as there was no real public place to meet....except for the restaurant which was hard to access from the lobby. As a result I move all my meetings to the St. Regis lobby. If I had known about the remodeling I would not have stay there.\n\nReview 23:\nI stayed at the W in San Francisco for a night and enjoyed myself and I wish I could have stayed longer. My room on the 30th floor was terrifically comfortable with all the right elements. The staff was friendly and polite.\n\nReview 24:\nWe celebrated my sister's birthday at W San Francisco, and had a FABULOUS time! The staff (especially the GM of the hotel) were so friendly and courteous. They were very attentive to us, which was great. I would highly recommend this hotel to anyone, and everyone.\n\nReview 25:\nThis is my first review. The 5th and last time we will stay at ths property. Each time we have arrived at this hotel there is a problem with getting the room we reserved weeks before. Although we have a written confirmation the front desk acts like the room is not available and we stand around for 15-20 minutes to get a room. This after a drive of 7 hours from Southern California. Check out is less than efficient. The hotel was cute when it opened but the quirky messages that make you believe you are getting greater value for common things do not work the 5th year in a row. The furniture needs updating and the beds are horrible. Left with back pain. Don't park your car with the hotel. After a $55 charge for less than 24 hours the car (BMW 750il) was returned with scratches. They gave no appologies, they rather tried to bully themselves out of it.\n\nReview 26:\nI'm not even compare this W hotel with all the other W hotels I've stayed at before. This hotel is the worst among all the hotels I've stayed at. Service was ridiculously slow, it took them almost 40 minutes to bring two pairs of slippers to our room. The directions for breakfast was not clear at all. They \"invited\" us to have breakfast at the restaurant for time slot between 9:15 to 10:00 and then they say it's not complimentary. The staffs were nice but the manager was arrogant. I was absolutely disappointed and they totally ruined the W hotel brand!!! !\n\nReview 27:\nThe hotel was fun and trendy, which is the main reason we booked it. The lobby area and elevator area are lit like a nightclub with hip music piped. The beds are delightful and indulgent. We booked a special Bliss spa room package that was supposed to come with a variety of free goodies including 2 treats from the munchie box, 2 free drink coupons, and a Bliss Face Mask pack. When we checked in, no mention was made of the freebies, so I assumed that it would be in the room. But it wasn't and I had to call down 3 times to have it sent up. Each time I called down, the person who answered had no idea what I was talking about. It just seemed like there was a great deal of lack of communication among the hotel staff. My credit card was charged for the 2 free treats and I still have to clear that up. Hope I don't have as much trouble with that as I did before. The concierge was very polite and helpful though. Service is just a little spotty.\n\nReview 28:\nI recommend the W to anyone traveling on business. The XYZ bar is a great place to have afternoon drinks or a cocktail party for customers/clients. We had a reception there during a recent conference and the food and service was amazing. The place was packed but our waiter and busser worked hard to make sure we were all satisfied. If you are lucky enough to be able to book a meeting/event at the W - DO IT!\n\nReview 29:\nVery nice hotel Position +++ close to union square, SFMOMA and dowtown Design property with huge lobby, bar and restaurat. The room was cool, fusion/oriental style (named cool corner), wide and functional, located on 30th floor. Staff very kind and helpful, for check in-out, info and guest relation. Breakfast and garage a little bit too expensive. I have already been guest in several W but this is certainly the best I've visited.\n\nReview 30:\nStayed here for one night on business. As a Starwood Gold Member they upgraded me to a corner king room on a higher floor and it was incredibly spacious. They had a cute sitting corner, complete with a couple of wine glasses. The major disappointment of the room was the bathroom. It was very simple and less decorated/updated as the room. The hair dryer was the oldest model I've seen in a hotel room in a long time. I'd recommend upgrading your hair dryers to larger, more modern models. Be aware that parking is $45/day plus tax. I'd suggest parking in one of the nearby lots not owned by the hotel.\n\nReview 31:\nThis W has a very different vibe... it feels more like business-as-usual hotel. The special feeling that W's normally have is missing. No room service from 1 am - 5 am, not even coffee... Good location in San Francisco. Rooms as nice with a \"beachy\" feeling but not very big. We will pick a boutique hotel next we go to SF.\n\nReview 32:\nMy husband and I live 30 miles from the city and will go in and take weekend getaways often. We have stayed in NUMEROUS hotels in SF. I have always liked W's in the past, so we thought we'd give this one a whirl. Oh man, i felt dirty the whole time. It wasnt bad housekeeping per say, i just felt like I didnt want to touch anything. It felt dark, cold and univiting. The lobby is annoying. WAY too loud, and I felt like I was invading people's space by trying to get to my room. The food at the hotel restaurant was so so, nothing special of very pricey. I would definetly never stay here again. There are MANY places that are so much nicer and more friendly!\n\nReview 33:\nSwitched rooms twice and it was like a holiday inn in Idaho. Dirty, messy. NASTY.\n\nReview 34:\nAmanzily designed.... extremely confortable.... the location is near MOMA @ soma (south of market street)... a little bit far from the fuzzy restaurante & stores... buts its okay! The yerba buena garden is just crossing the street... very relaxing!! !\n\nReview 35:\nStayed with kids. Service was poor and it was under construction. No one told us before we booked or arrived. Good place for young 20's to party and crash. Stay away families. Cheap room price but everything else is up charge.\n\nReview 36:\nWhen I arrived the hotel and tried to check in, I actually didn't like the hotel and I told them I will let you know in a couple of hours if I will check in or not and they said, sure no problem. Actually I showed my Canadian credit card by mistake and they swiped it but I asked them to cancel the swiping it because it is a Canadian dollar credit card I will never use it for this trip and I gave you wrong card. Anyway I changed my mind and called W hotel and cancelled the reservation. And two weeks after when I checked my credit card statement, I just was SO shocked to see the hotel charged me US$530.21. I didn't like hostile attitude of the doorman and the receptionist was so unkind when I told her I am not sure if it is the right hotel to check in. But I wouldn't mind it because I still could cancel the reservation and get away from all these uncomfortable things but I don't know what to say about the wrong charge of $530.21. It's simply helpless, absurd.\n\nReview 37:\nAfter staying at several W Hotels, I decided to book a stay at the W San Francisco for a vacation. My room which cost $500/ night was completely unremarkable, especially in a hotel chain that prides itself in excellence. The room was small, cramped, and in need of a complete update. The furnishings were old and heavily worn, the bathrooms were small and dated, and not nearly as pristine as shown in the pictures. I asked to be moved to a different room, and they happily moved me, but it was just as bad. The bellman told me that they were soon to start remodeling the rooms, as they have been like that for over 8 years. The service was okay, but not remarkable. On the up side, the beds in the rooms are very comfortable, and the hotel lobby, bar and restaurant have an up-beat lively vibe. Overall, the stay was a bit of a dissappointment, especially given my recent previous experiences at Starwood properties. I would reccomend staying at the St Regis, which is only a block away, where you are sure not be dissapointed.\n\nReview 38:\nMy husband's company selected this hotel as the location for their annual trip. The overall experience was okay. However, the walls were so thin that we could hear our neighbor flush his toilet, cough, take a shower, his radio, his phone conversation, his TV, and his radio. This was not a good experience when you are extremely tired from a long day of walking. The rooms were very small for the high price that was paid. The bathroom was very small. I for one am not a fan of \"modern\" decor, but based on the 4 other hotels that we have stayed at in San Fran I was not at all impressed with this dated decor. The pluses were their service for laundry cleaning and housekeeping. Based on the good points and the other comments, I would definitely NOT return to this hotel.\n\nReview 39:\nThis hotel was cool, even by W standards. The hotel was being renovated during my stay but this did not impact me at all. The rooms were very large, and I was upgraded to a higher level with an excellent view due to the length of stay. Excellent location.\n\nReview 40:\nI had a delightful experience at the W Hotel in San Francisco and would highly recommend it to friends and family. The room, the service, the VIEW are all exceptional. I also dined in their Restaurant and had a fabulous experience! Again, being in the business, I am not impressed easily and found my experience one I will not soon forget. The food and service was what one would expect and having worked in fine dining, I know what to look for. From beginning to check out, I was thrilled with my experience at the W. The hotel, the bar and the restaurant all receive 5 stars in my opinion. Go for a special occasion or just a getaway to be pampered. Do it! Rebecca\n\nReview 41:\nThe W Hotel is a tired, tired property. The lobby is full of purple, curvy \"hip\" couches that are stained from the hipsters \"petting\" them, not to mention the holes in them with stuffing coming out. Rooms are no better than a Holiday Inn Express, but with chartreuse accents and a couple of Budha statues stashed about. Although a devoted Starwood patron, we had never stayed in a W before. The only reason we stayed int he W was because the St. Regis was fully booked. I do not know if all the W Hotels are like this. But I would definitely avoid the San Francisco W. Was \"price\" the saving grace? \"Heck No.\" Room, room service (a dessert that was simply, bad) and parking puts you at about $500/night. Waaayyyy better alternatives....\n\nReview 42:\nJust returned from a stay at the W. After reading some of the posts here I was a little hesitant. Our stay at the W was fabulous. From the moment we drove in we were pampered all through our stay. From the bellman to the bartender, everyone was courteous and helpful. The halls are dark with a club like feeling. If you are young and looking for a chic place to stay the W is the place.\n\nReview 43:\nWe booked 2 adjoining suites (914/915) which worked out great. Kids in one suite, parents in the other. Fun decor, great view, updated lobby (when I walked in I thought I had entered the wrong hotel... they get that regularly)! About the best location - right across from the convention center and a block from either a Peet's or Starbucks. 4th floor gym/pool is nice as well. The 'W' has a deal with Acura where they drive you around the city and check out their newest MDX. We got a ride over to see Beach Blanket Babylon... outrageous, and also highly recommended. Kid friendly shows on Sunday 2pm.\n\nReview 44:\nIf you want to be \"WOW'd\", STAY HERE. I was in town on biz and it almost felt like all pleasure and fun with the care and prompt service from check in to check out at the San Fran W. No request is taking lightly and you'll have your own fine story, I am certain, of how well your stay went from A to Z. Enjoy, don't miss out.\n\nReview 45:\nStayed from Oct 20-24th and found what looked like bedbugs in bed. Notified hotel management who contacted Orkin for professional inspection, which confirmed bedbugs. Hotel staff was helpful and diligent in moving me to a new room, comping the night of stay, and treating my luggage. However, they are not offering any assurance of further assistance if I find bedbugs in my home.\n\nReview 46:\nSpent three days in San Francisco last week with my family. If you like a club scene atmosphere this hotel is for you. My kids and wife loved it. Great location to Market street and Union square without the crazy crowds. Museums are all around. Rooms are very modern and comfortable. Did not try the restaurant, there were too many interesting places to eat all around. Definitely would stay there again.\n\nReview 47:\nI don't normally write reviews re hotels but this one deserved it. Having heard beforehand and perhaps expecting a bit less than a regular W hotel, I was very suprised and pleased. The room was small, but just the right size for me - large windows, with a great view and plenty of sunlight. Ipod dock with an incredible sound system! Great, spacious bathroom with a fantastic showerhead. The service was amazing - I forgot my toothbrush and had one delivered within 15 mins at no charge. Everyone was curteous and friendly, superior to almost every other hotel I have stayed in. The food was very expensive but worth not leaving the room for dinner after a tiring day walking around the city. Very big tv screen. The room decorations were a bit hokey but kinda nice :). Location was great. All in all, a great experience. One more thing, it was impossible to find a cab anywhere in SF when I was there - the bellboy spent a good 10 mins trying to hail one down for me. Kudos! Congrats to everyone associated with it.\n\nReview 48:\nthey sent a town car to pick us up from the airport. they made dinner reservations for me more than once. they drove us to a restaurant that was on ocean beach (far away). they bought me movie tickets and dropped them off at my room so i could surprise my wife. here is a list of the things you could see from my window: bloomindales. the museum of modern art (! ), whole foods (!) the bay bridge, the new baseball stadium, the moscone center, some other museum, a cathedral, and about 4 of the neighborhoods we wanted to visit. you'd have to be pretty cynical to dislike this place. i've visited san francisco many times, and i bet i'll try to stay there the next several times i visit. it was really cool. no kidding. everything you could wanna do is in walking distance. except some of the far away tourist attractions that were a $5 cab ride away. stuff like that... it was terrific.\n\nReview 49:\nJust returned from 2 nights with my family of 4. Two children ages 4 and 6. Great location, great vibe. Right next to a fire station and it was still pretty quiet. Our room was on the 24th floor. 2416. No complaints. Parking is just about $50 bucks a night. The vibe inside was great. DJ, drinks and food. Our kids loved the free video game in the lobby along with the other games. They do have a indoor pool which looked nice but didn't use. The rooms were nice too. Would definitely go back with or without children.\n\nReview 50:\nThe rooms are very 'Hip and cool' which is code for fashionable and interesting. AND if that is all you are interested in, then this is for you. If however you value service, attention to detail and value for money, be aware that the W seems to have avoided these attributes. The hotel is a short walk from market St, a slightly longer 15 minute walk to the bay and in the middle of the financial district. The reception staff were uninterested and ill informed. They failed to answer our questions and when we disputed part of the bill were incapable of making a decision. The bell hop (s) were excellent but alone this does not make for great service. Food in the hotel was good, but expensive as you might expect. The hotel is a triumph of form over substance\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29658, "query_start_index": 29660, "query_end_index": 29660, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1060, 1902, 2495, 2702, 2919, 3366, 4034, 4310, 5188, 5562, 6474, 7257, 7842, 8157, 9007, 9730, 10279, 11241, 12255, 12872, 13430, 13747, 13983, 14260, 15131, 15706, 16668, 17090, 17536, 18151, 18487, 19160, 19254, 19518, 19757, 20741, 21782, 22568, 22836, 23515, 24264, 24663, 25277, 25615, 26008, 26425, 27454, 28354, 28885]}
{"id": "2515805", "pid": "2515805", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nRio is a great place to eat ,party,or sleep. If you go to gamble stay away,they added single deck blackjack, If you thought 6/5 on the strip was bad,try even money on blackjacks for that reason stay away , instead get a car and go to the locals casinos where you get more bang for your buck\n\nReview 2:\nWe stayed at the Rio for three nights..most reviews complain about being off the strip..however i dont...we have two teens so being off the strip was not a big deal...the only small complaint is that there is not enough to do for minors....overall it was an awesome stay and looking forward to our next stay! Oh! The kids love the buffet they say it was awesome...better if you get the 24 hr pass and bring your own kerige coffee too expensive..we got that tip from another review....\n\nReview 3:\nWhile staying there for 2 nights I asked the Concierge to make reservation for next stop on my trip( it was for a Harrah's in Reno parent company of Rio's). When I walked up to desk I only gave the person my rewards card so he could enter my number to get my best rate. He did not use it and I did not double check his work. Because of this I was over charged $28.37 in Reno. Only offer from Rio is $30.00 off next time I come to Las Vegas. But with Rewards number That I know to use I can have 3 nights comp on my next trip that I am planning. If you go double check everything or they will make you pay for there mistakes. How need they train me to use my rewards card but not train there staff to do the same?\n\nReview 4:\nI booked this hotel because of its low price and i got what i paid for it. The rio needs to be renovated to keep up with all the strip hotels. The rooms are about 20 years out-dated. The casino area and rooms had a overbearing smell of cigarette smoke.At least the staff at the rio were friendly. Lines were long to check-in for a weekday. Stay away from the wyndom time-share vultures.\n\nReview 5:\nWe just came back from a 3 night stay at the Rio for a conference. Check in went smoothly and the room was nice. We stayed in a double-double room on the 18th floor of the Ipanema Tower. The room was large enough for the two of us to spread out. The room included a safe and refrigerator but no coffee maker. The Internet service in the room was unreliable. Was disappointed that the daily charge to use the fitness room is $20. We ate in the All-American Bar & Grill, Rub BBQ, McFadden's, and Sao Paolo Cafe. All were good, but nothing that we left raving about. The Penn & Teller show was great and that I would highly recommend.\n\nReview 6:\nPositives: Quick check in Service, Friendly staff, Impena Tower recently renovated, Nice spacious rooms, Great Views, Hotel not overly crowded, Good Buffets, No hassle Shuttle service to the strip. Negatives: No food court at this hotel. Pool areas leave a lot to be desired. Not kept that clean. Pool staff pushing the new \"Saphire topless pool\" for a $20 entrance fee. Lots of floating trash and bandaids all over the pool area. No pool maintenance employees out there at all. Overall: If your trip to LV is to relax and spend time by the pool choose another hotel. If you are not visiting for the pool this is a good value if you are getting a discounted rate.\n\nReview 7:\nI stayed here 7 nights. I loved the 'suite' , Big, roomy, nice view, close to elevator, and, goodie, there was a fridge! (unlike, say, MGM) The shop to buy soft drinks, ice cream, sandwiches, etc seemed cheaper than Strip hotels. I was a bit embartrassed on behalf of the scantily dressed cocktail waitresses - this is their career??!! - The famous buffet was... okay. But I detested being kept a prisoner in the hotel until 10 a.m. when first shuttle departed for The Strip. And you must quadruple check every dealing with concierge. Not once, not twice, not three times, but four times I told her where I wanted a bus to pick me up and she still got it wrong' I was paged for ages at the wrong hotel and if I hadnt taken matters into my own hands would have missed out on my afternoon tour.\n\nReview 8:\nMe and my boyfriend booked a trip through an online company to stay at the rio. Knowing it was off strip we were skeptical but once we went to there site realized that they had shuttles for free so it wasn't a big deal. Well, we tried taking them 3 times. all of which they were full and we had to wait for the next one 30 mins. so total an hour. so we just ended up taking cabs which was alot of extra money. The restaurants were constantly full on the main floor and the food was over priced. If you get the chance to spend alittle bit more money and stay on strip i would suggest that. We will not be going back to this hotel.\n\nReview 9:\nIn August we booked 5 days at the rio for Decembers Dead days. It was a Masquerade Suite. After booking we contacted Rio to make sure our reservation was made. in December we called the Rio to again confirm and to see if there was an additional charge for a strip view. Atasha at the Rio said no. At that time I made a room request. I again called the day before our trip to confirm and see if there was a charge for strip rooms they said Melody at the Rio said NO. When we got there they changed there story to be able to have a strip room we would have to pay another 50 dollars per night. We asked to see the manager. She demanded to me that if I do not like the price she would return my money and we could go somewhere else. NO APOLOGIES WHERE EVER MADE. There is a history of us calling. We will never go to vegas again if this is the way they treat people.\n\nReview 10:\nIf you have business at the rio convention center this hotel is very convenient. I had heard this hotel was recently renovated. My room was worn and with scratched up furniture. Although this hotel has a 4 star rating there are almost no amenities. There is a coffee pot in the room you cannot use. In order to do so you must order the coffee from room service. I recommend you bring your own products to this hotel. you are given a shampoo and conditioner combination, lotion and soap. These are all heavily perfumed. One bright light is the Sports Deli. This food concession is one of the best w/ very reasonable prices. The rooms are large & not particularly attractive. Good water pressure & plenty of hot water on this trip.\n\nReview 11:\nThis was a little far off the strip, but I have enjoyed their buffet in the past so I decided to gie it a try as a hotel. My room was very large and super clearn. The carpet and furniture were well-worn but it was clean. I was irritated that the coffeemaker was one of the new one cup kinds and they charged $8 for 3 packets! Since I had my car, I picked some up at a local grocery. I was at the hotel and casino for 4 days over a busy holiday weekend and never heard commotion from any of the other rooms! Pease and quiet! Great. Maid service was great. And I found a great route to the Mirage parking lot off Spring Mountain that didn't require driving on the strip at all. Overall, a great location for a low key holiday.\n\nReview 12:\nI visited the Rio Hotel and Casino but most of the employees were unfriendly and disrespectful to me. Specially the keno department was awful. I asked a question about Keno Game and the way she answered was very disrespectful and gave me a feeling that she does not care.\n\nReview 13:\nRio was great! I stayed in the Masquerade Tower The rooms were Great! Clean, big and updated, even had a L shaped Sofa in the room. Pool area was really nice, big Seafood buffet was amazing. Buzio's seafood, EXCELLENT! !\n\nReview 14:\nI think the RIO is a very exciting place to be. The whole place is as Las Vegas as anyone from outside Vegas could imagine. The rooms are huge and Very good view from the 43rd floor.\n\nReview 15:\nWe requested a non-smoking room 6 WEEKS IN ADVANCE, when we checked in we were told there was none available ( they said they had just had alot of people check in ) so they gave us a choice between a smoking room and a handicap room, telling us to come back the next day and they would see what they could do for us, so we waited the next day in a long line only to be told once again, there was nothing in non-smoking available. We had \"dirty used\" wine glasses in the room bar. We also found mens underwear and a bathing suit in the drawers which obviously had not been checked.\n\nReview 16:\nI took a shuttle on 12-7-2011 from Balley's to The Rio to eat at the buffet which I heard was one of the best in Vegas and I was not dissappointed. Starting with the gal who charges up at the front, they were very professional, efficient and friendly. My server Ofelia from Texas had one of the biggest smiles and friendliest dispositions I have ever seen and I don't say that very often. When I go to buffets I usually grab a little of the most appetizing fare and fill myself up that way. Here though, there was just too much to do that so I left many of the selections untasted so I will have to come back just to try them. In a day and age when smiles, service, and quality are just words, this place was on the top of their game on this day. I must return to this place.\n\nReview 17:\nThis was a great experience! The VIP check in was great ! Ask for Rose - she is super friendly and very accommodating to your needs. If you are checking in at the front desk say hello to the Hotel Manager (Jeffery) as he and his staff do a very good job in taking care of their guests. They are very Diamond and Platinum member friendly and everyone in the Diamond Lounge - Janet, Leslie and June did a fantastic job. If you take the shuttle over to the strip to Harrah's say hello to Darren (driver) and sit back and enjoy the ride listening to the cool Motown music. We were tempted to just cruise back and forth with Darren As we always say - its the people that make the difference! The rooms are great and have floor to ceiling windows that offer great views. We stayed 5 nights and are definitely returning to the Rio for future visits!\n\nReview 18:\nAt the Rio for a week for an event and for pleasure. Service was great and the accommodations were good. Will definately stay there again.\n\nReview 19:\nI go to Vegas each year and have stayed at the Rio the last 6 years. We like the rooms and the pool area. Only once have not liked the room, (poor view and had an half-empty cocktail left on the nightstand) I called and got a new room with a better view in 20 minutes. I'm a craps player and last year during the WS of Poker they raised the minimum wager to $25 per table and that was a little steep for me. We like the buffett and especially the preferred seating as a platinum card holder. I'm staying there again in two weeks.\n\nReview 20:\nMy friends and I had a trip down to Vegas. Rio was the only hotel available as they had the marathon that weekend. Was a decent hotel, friendly casino staff and bar staff. The check in was smooth, rooms were of course old with CRT TVs. But the view was excellent. Clos to the Strip and the shuttles were frequent. Will definately return. Travelled Dec 2011 with friends\n\nReview 21:\nI chose to stay at this hotel because they claimed there were no resort fees. When I returned home I noticed a $100 charge to my bank account and called my bank only to find out that it was a charge from the Rio. I called the Rio and was told that it was a charge for incidentals and that it would be credited back to my within 5-7 business days. It has been five days, and so far, no money has been credited to my account. In the past, I have only had hotels keep an imprint of my card in case of incidentals but never charge my card for them and hold on to my money, for a week, to gain interest. Customer service was rude to me when I called to question them about the charge, as well. This hotel is not on the strip, has slow turn around for shuttles and only has shuttle service until 1:00 am. They advertise no resort fees but take money from you, anyway. I will not stay there again. Read more: http://www.igougo.com/review-r1382365-Hotel_Claims_No_Resort_Fees.html?NewReview=true#ixzz1AGw4qPJT\n\nReview 22:\nFriend gave us 2 free nights and we stayed 2 more! Reserved \"non smoking\" room but first room they gave us really smelled like smoke. Called front desk and they gave us another room down the hall with no fuss. MUCH NICER though it overlooked pool areas and their speakers are going all day with music. But we're gone during day so not much of a problem unless you wanted to take a nap. HUGE room and comfortable bed. Did miss microwave though but nice to have a fridge :-) I would stay here again. Internet was $13.95 in room and free if you brought your own laptop and went downstairs. Internet computer available downstairs for $5 for 15 or 30 min. I forget BUT connection there was so slow that I was only able to answer 1 email. So went up and got mine. Nice place overall.\n\nReview 23:\nWe have stayed at the rio several times. This trip we did not have as nice of room, same requested but was older style in the room. We switched rooms the next day and it was worse. Later during our week long stay, security stopped my husband, and told him he was being held to check his id, he looked suspicious. I went to security and asked what it was all about and they found the security person who stopped him and said he looked like someone they previously threw out. My husband said when they held him they wouldnt tell him why and came back and said, ok you can go. Iwas very upset they never even said to him, sorry mistaken for someone else. The lady security who was with the male guard who stopped him stood there laughing at him when he asked them why they stopped him. Will not stay there again.\n\nReview 24:\nMy husband and myself went to las vegas for a quick weekend getaway right before christmas. We usually stay on the strip but this time we decided not to gamble much and stay at the Rio. The check-in was pretty quick but the staff needs to brush up on their customer service. I know, I know it's Vegas right but I expected a \"happy holidays or merry christmas\" ...... anyway the suite was very nice and clean, it was in the Ipenema tower. The problem we had was that the water was turned off for over an hour. Called down and was told they didn't know how long it would take since a pipe had \"broke\". So we had to wait for over an hour. The food at the Carnivale buffet was just ok, I had read great reviews about it but was not impressed myself. We go to veags 1 to 2 times and I don't think we will be returing to the Rio.\n\nReview 25:\nI've stayed at the Rio many times previously over the past decade. Arrived around 2pm on a Tuesday in mid-May. There was no line at check-in so I got my room quickly. It was on the 16th floor facing the pools and the Strip and not too far from the elevators. The room looked clean but apparently the maid forgot to retrieve a couple of dirty towels on the floor next to the toilet. That was the only negative of my stay at the Rio. It was quite dead in Vegas with small crowds and no lines for anything, anywhere. I never had to wait for the a five minutes for Valet to get my vehicle. I didn't eat at any of the Rio restaurants, but that's because I wanted to do some exploring and sample some non-hotel and some locals places to eat. The casino wasn't very busy and the Masquerade Show in the Sky was cancelled for the week. However, I've seen it many times before. Overall, I had a good stay at the Rio and also won a few bucks at the sportsbook (I bet on the Denver Nuggets defeating the Dallas Mavericks).\n\nReview 26:\nWhile the room was great LOOKING, but there were some issues. The toilet just would not flush. I called the operator, and she said that they were low water flushing toilets. Since we have one at home, i told her that it was not flushing correctly. She said she was sorry but thats the way it worked. We just went to the bathroom downstairs at the casino since we were on our way to a gathering. also, ice machine not working on 3,4th and 5th floors. Reported, but never fixed while we were there. Upon checkin, the clerk told us we had to put 100 dollars on our card as a deposit, but that we would get it back upon checkout. The money was taken out of my account, the day we checked OUT of the hotel. When i called about it from home, i was told it takes 10 days to put it back in our account. The only reason we stayed there was the inexpensive rate, and no resort fee. won't make that mistake again when we go in February\n\nReview 27:\nI'm a diamond player and took a group of friends to RIO (2 rooms) February 13-16. We hadn't stayed there in a few years, and wow it has gone down hill. The rooms haven't been updated/upgraded in any way. The casino floor is very tired looking. Unbelievably, despite it being a holiday weekend, the show in the sky wasn't running. The spa is TIRED and really out of place for Vegas. We mostly gambled elsewhere as so many of the blackjack tables pay 6/5. Stay away from these. According to various people who work at the property, Harrahs is not investing any money in this hotel. It really shows.\n\nReview 28:\nSpent four nights at the Rio and it was great. This is not a place for kids and that is one thing I like about it. The pools are nice and easy to get too. Service is great. The only thing I did not like is that they seem to have only single deck blackjack and remove the doubling down, spliting and backjack 3 to 2 pay. This is now common for strip hotels with single decks but I would prefer a shoe and normal rules. Other than that it was great.\n\nReview 29:\nWhy would anyone want to stay on the Strip when there is a great casino 3/4 mile away from all the nonsense. The Rio came highly recommended, and did they deliver! The food was outstanding, the suite large and comfortable, and service with a smile. When we go back to Vegas, it will definitely be to the Rio.\n\nReview 30:\nI just returned from a stay at the Rio and I was very pleased with the experience. I booked through a third party(airline)package. I called the Rio the morning of my reservation and requested a room in the Ipanema tower part of the hotel. When I arrived they gave me room 1508 with a nice view of the western mountains.The hotel staff were very nice and being a non-smoker I appreciated that I could not smell smoke in the casino/lobby areas.If you have not been to Vegas in awhile be prepared for the high cost of food.I had a burger and two beers in the All-American Grill for $29.00.Breakfast in the Sao Paulo Cafe was $19.80($3.50 for a cup of coffee! )Sports Deli dinner for $21.00. A beer from the bar is $6.00. To print your boarding pass is now $5.00 at the kiosks in the hotel! Enjoyed my stay at the Rio!\n\nReview 31:\nThe room was not ready at late evening check-in for my friend until 9pm. My room was dirty with long hair all over the bath room floor. I gagged using a towel to wipe it up. The grout between the tiles is black, the carpet turns your socks black. A wild drunk would not leave me alone while waiting in the front lobby for my firends...there was no security around...I had to ask a perfect stranger to pretend he was with me to make the creep go away. Room service had an inordinate wait of 45-an hour almost every time I called. There is LOUD music playing every night that even ear plugs can not drown out. The ATM machine was not working, but offered to print the receipt and take to the cashier to retrieve my cash....but the cashier said a \"Rewards Card\" was required....had to wait in another line, then go back and wait in the cashier's line again....by the time I got my cash...didn't feel like fun....went back to room to write this review...can't wait to leave in the AM...never coming back.\n\nReview 32:\nI just returned from a stay Aug 19-23. I was attending a convention and found the restrooms in that area to be disgusting. Three different bathrooms were missing locks on the doors, many of the toilets did not completely flush, and the mess that was not cleaned up of paper towels etc was bad. Then onto the rooms - a room service tray sat in the hallway in my tower from 10am to 9pm when I went to my room. The carpet was flithy and stained. I expected more for the price I paid. I also was annoyed by the show that jammed the aisles and made walking to my room impossible. I avoided the pool and someone told me that was for the best. AVOID this place.\n\nReview 33:\nWe stayed 3 nights in the Ipanema tower. Our room was only on the 3rd floor so not much of a view, also we never had any sun shine due to the other towers blocking it. But on the positive side we never spent much time in the elevator and the room was very nice. I hate not having free internet though and the food and drink prices were very high. We ended up eating often at the Gold Coast next door which means we also ended up gambling there too. Smart on their part luring people in with food and drink deals. Pool area was good and all hotel areas were very clean.\n\nReview 34:\nI remember staying at the Rio during business meetings and conventions right after it opened up. IT WAS A NON SMOKING HOTEL THEN ..... BUT NO LONGER ...... so it's best to bring a breathing guard with you if you plan to spend any time in the casino. I remembered that only the rooms ending in ODD NUMBERS face the Las Vegas Skyline, and my stay on the 15th floor was as good as always, now that I am enjoying retirement ... and the numerous times I watched the now deceased Danny Gans Show. I keep telling everyone I meet not to miss getting up on the deck (51st floor) of the VOODOO LOUNGE if for no other reason than to take in the BREATHTAKING VIEW OF THE LAS VEGAS BOULEVARD HOTEL ROW. SPECTACULAR. The front desk people are exceptional ... that is, as long as you treat them like human beings willing to assist you and make your stay comfortable. Jerry Menlo Park, CA\n\nReview 35:\nMy husband had a convention for work here and we had never been to Las Vegas, so we were pretty excited about the trip. We stayed at the Golden Nugget Monday through Wednesday and the Rio Thursday through Sunday. The Golden Nugget was much cleaner and not \"raunchy\" like the Rio. Our 18 year old daughter and my 20 year old niece was with us and we were embarrased many times because of women with black lace mini, see- through, dresses wearing thongs dancing on 5x5 round high floors all around main floor of the hotel. Then as far as the rooms go, again with 4 of us in our room we never had more than 1 wash cloth or 3 towels, we alwasy had to call for more. The carpet is stained, the bathroom counter is stained, and the couch is run-down looking. The whole room needs updating. I was not impressed with this hotel and felt that a Hampton Inn, which is our usual hotel stay, would have been a 100% improvement.\n\nReview 36:\nWe stayed in the Masquerade tower,on the 21st fl.facing the pools,Simply Beautiful Views,of the best Vegas has to offer,the room was splendid,clean,large.The hotel staff,of the finest found,resilient,witty,and extremely friendly.The pool area,shade was in short supply,we brought our own umbrellas,attached them to the lounge chairs & spent many hours poolside,the pools,all very clean,and I rate them better than all the rest in vegas,except:Mandalay bay,which is a beach w /waves.The seafood buffet the finest this side of the \"Moon\"!!! Very loose slots in the morning,very tight in the night,Xlnt \"Carnival\"daily,The Tilted Kilt-an Xlnt Pub for Black&Tans and \"Killer Pretzels,Live Music nightly,xlnt coffee/donuts in the Morning,We Love Rio Hotel/Casino,off the strip,away from hustle n' bustle,Outback Steakhouse across the street w/xlnt cuisine & professional staff,We will return again to the RioHotel,Highly Recommended!! !\n\nReview 37:\nWhilst visiting this hotel we saw a show - the Rat Pack - this was really good but short in length and be warned that is was $5 for a small water - so take one in your bag! For some reason they don't allocate seats when you buy your ticket so you have to queue to get in for about 45 - 60 mins and this takes the shine off the overall experience. We made the mistake of going to Mc Fadden's Irish bar within the hotel for a quick meal and drink. There is absolutely nothing Irish about the place but the food was ok. The bar maid however was extremely rude and the waitress short changed me, so I would not recommend this place to others. It was a shame as my previous visit to Rio and especially the Gaylord Restaurant was really enjoyable but I don't think I'll go there again.\n\nReview 38:\nWe love this hotel! We usually stay on the stip because we can't afford the Rio. But this year we got a deal. The check in was a breeze. We were offered an upgrade for $25 a night without even asking. When we declined because it wasn't in our budget, the desk clerk stated that she made a not in the computer as to what was offered and if at anytime during our stay we wished to upgrade, the price she quoted would be honored. I thought that was really nice. The rooms are large and we love the floor to ceiling windows. We would definitly stay here again!!! !\n\nReview 39:\nWe stay at the Rio often and this time was the best. Our room was unbelivable. For 79.00 a night we got a brand new refurbished room in the Impanema Tower. You could smell the new carpet and furniture. When you check in ask for a room in the Impanema tower and not the Masqurade. They are going to re-do those too but haven't started yet. Great value and beautiful room guaranteed!\n\nReview 40:\nI have been to RIO many times. Its the only place I stay. Let me expalin to you what the deal is here. If you are a total rewards member and play here and there, they will comp you. other than that the room prices are high. if you dont mind paying then you will get more moneys worth. the suite rooms are BIG. 600sq feet. very clean and very nice. they have 2 all you can eat places thats the best. one sea food and the other is normal food. the only bad thing is that they are away from the strip. other than that very friendlt ppl and easy to work with.\n\nReview 41:\nMy wife and I stayed at the Rio for the second time over Spring Break. We spent two nights at the hotel and had a wonderful room with a great view of the strip. We played in the casino, had a car and drove all over Vegas to know that there would be ample parking and a clean room. The bed was comfortable and had a window to see the shower. My wife and I thought that was pretty funny and enjoyed making faces while bathing. I highly recommend the Rio and I am not sure why the reviews have this hotel on the same page as some pretty seedy joints. I believe people need to realize that the reviews are comparison.\n\nReview 42:\nStayed at the Rio for 3 nights first week of August. We were a little nervous since we had read the TripAdvisor reviews and they weren't glowing. We needn't have worried!! The Rio was outstanding and @ $59.00/night, a steal of a deal! ALL staff bent over backwards to be helpful, the buffet was great and the room was absolutely outstanding and positively HUGE !! The pools were great and the Strip shuttle a breeze. The close proximity to The Palms and The Gold Coast also provided some fantastic buffets that cost next to nothing which we wouldn't have explored if we had been on the Strip. We will absolutely stay there again! !\n\nReview 43:\nabout $45 a nite, masquerade tower 20 floor after reading I was worried, place was clean but dates bed was good, no odor, good view, casino slots sounds ok its the MUSIC songs playing that is obnoxious, poker room is small they have restaurants that locals come to eat at! and VOODOO nite club! friendly staff burger king open 24 hours, ! professional knowledgeable staff but wait for shuttle to strip takes 30 minutes! taxi is about 6.50 + tip and 5 minutes\n\nReview 44:\nThere were some problems with the room at first It seemed to have been used and not cleaned when we first arrived so we asked for a differant room. Much better, vary nice but we were told there were no Queen beds available but when we complained about the room we were given they then gave us a nice clean room with queen beds. When check out day came I called down to ask about shuttle service to the airport and was told there was no shuttle service to the airport without reservations and we were to late, and would have to hire a taxi. When we went down to hire a taxi there were several shuttles lined up just waiting to take people to the airport. and were told by the shuttle drivers they came by every 10 min. This misinformation is the vary reason I would never stay at the Rio again, its just not the service I would expect from a hotel that charges two hundred a night for two. We were vary disappointed.\n\nReview 45:\nThe rooms are old and worn out. We came back from a day out on the strip to a toilet backed up with crap. It was empty when we left. Went to the front desk and they changed our room. No apology or anything. Oh, did I mention I am a platinum rewards member. Maybe you will have better luck if you are a diamond. The rooms were not cleaned very well. I was also charged 6 extra times at their buffet. I would complain to the hotel but really there is nothing they could do to get me to go back.\n\nReview 46:\nUpon entering Rio Hotel Lobby it is Very Dark and Dreary along with the smell of Stale Old Smoke. Front Desk is Rude and Condesending. Buffet is very old nothing is fresh for the price they are asking. A very disappointing experience will never ever return there for sure.\n\nReview 47:\nbut this hotel is a VERY LONG block from the strip and not a very pleasant walk because of the construction.\n\nReview 48:\nI use to stay at the Rio every trip I made to Vegas - but not anymore. Too many changes - I beleive they are trying to compete with the Palms - trying to get a younger - wilder crowd in. Topless pool took alot of space away from the pool area - now its very very cramped. I called twice to get my room cleaned - food trays sat in the hall for 2 days before someone picked them up. Hookers all over the place (when I confronted security they told me they were doing the best they could - yea right) So I am moving to the strip for the rest of my visits\n\nReview 49:\nDid I mention that a suite is better than a room? The extra space makes a big improvement to your comfort. The decor is modern and very well done. You still have to pay extar for internet access, but they gave us rooms with views of the strip for no extra $. The Rio is a large complex of two towers, separated by a long casino floor. It's about a 10-minute walk from end to end. The casino is noisy and lively, with several overhead dance events on balconies and catwalks. They try to set up a Mardi Gras atmosphere. It has a good selection of restaurants, but the really good ones (Italian and Indian) are expensive.\n\nReview 50:\nWe stayed at the Rio Suites Oct 16-19, in town for a family wedding. Staff very helpful and everyone was friendly. Room wasn't available until approx 3 pm so we hung by the pool. Fun pool for kids. Shuttle to the strip worked out well. Food in hotel was fine. A little slow to pick up room service dishes in the hallway. Room was comfy and spacious. Daily housekeeping was very good. Only complaint was no coffemaker in the room...strange!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31445, "query_start_index": 31447, "query_end_index": 31447, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 478, 974, 1698, 2096, 2739, 3414, 4218, 4859, 5734, 6476, 7213, 7497, 7730, 7925, 8518, 9306, 10161, 10312, 10854, 11236, 12250, 13040, 13862, 14698, 15721, 16658, 17267, 17727, 18048, 18875, 19888, 20555, 21136, 22021, 22949, 23893, 24685, 25258, 25652, 26220, 26846, 27490, 27961, 28889, 29394, 29679, 29800, 30364, 30995]}
{"id": "218407", "pid": "218407", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed 2 nights and it really is the worst hotel ive ever stayed at. You have that gut wrenching feeling when you arrive, furthermore the thought of bedding down in the rooms just makes your skin crawl. Corridors reminded me of the film `THE SHINING' The bedroom not clean and blankets with bedspreads!!! Call me old fashioned but this place really was`nt a hotel of any star rating. more like a Youth hostel and that`s being unkind to the Y.H.A. Breakfast room, well can only say it reminded me of national disaster area for providing grub for those who have been evacuated from their homes.I love a good breakfast and i have good appetite but the food , how on earth can anybody concoct an english breakfast without taste is beyond me. Ive stayed in basic hotels esp in greece, but this really surpasses anything ive ever experienced. Can only imagine this must be like staying in a refugee camp. AVOID AT ALL COSTS ! !\n\nReview 2:\nWe were there as part of a trip. The rooms were comfortable but toilets had no locks. The breakfast was awful, the toast sat from 0630 till the end of breakfast.Their was a cooked breakfast for additional charge but it wasnt much better. The hotel spoilt our whole trip. Its advisable to EAT, DRINK, SLEEP, and EMPTY YOUR BLADDER/BOWLES BEFORE YOU STAY HERE! !\n\nReview 3:\nwe went to london for a theatre weekend and stayed at this hotel. we found the location perfect for the tube just a short walk from the tube station. rooms were comfortable and the breakfast was great\n\nReview 4:\nYou cant fault the Royal National location - excellent, cleanliness- excellent, breakfast-ok busy busling hotel lots of young people, students, large but well organised.\n\nReview 5:\nThat was the second time for us in Royal National. We arrived late in the evening and surprisingly out double bed room had transformed to a twin one. Their excuse was that they were the same!!!!! (In which world???). They offered to move us in a double one the next day but we didn\u00e2\u20ac\u2122t bother in order to avoid the mess. There was a third sofa bed in our room but they quickly removed it on demand. The location is perfect (but there are many more hotels in the Russell sq. area). The price is ok (100 euros/night). Breakfast is plain even if you pay the extra pounds for the \u00e2\u20ac\u0153English\u00e2\u20ac\ufffd one. My conclusion: I would stay for a third time.\n\nReview 6:\nJust come back from this hotel and in the middle of sending a complaint to the manager. Really tired and overly big hotel which has seen better days. When we arrived in our room we found a dirty sock and 2 baby spoons on the floor. The remote on the TV didn't work and the noise was horrendous. Sirens and traffic all night through single glazed windows resulted in hardly any nights sleep. To make matters worse my partner was covered in bites from the bed (I got away with one or two!) The breakfast was a joke. We were herded into a room which can only be described as a canteen and given bad food and bad service. Terrible place - pay extra and stay somewhere decent.\n\nReview 7:\nI have just spent seventeen days at the Royal National Hotel in London over Christmas and New Year, and cannot recomend it too highly. Our room was on the sixth floor, and the lifts were very efficient. The room was a good size, spotlessly clean, and excellently maintained by the staff. The staff were polite and helpful at all times, even when under the pressure of the crowds of people over the Festive Season. The hotel is central, and bus and tube service are handy, and very efficient. All a traveller's needs are provided for - internet, meals, bookings, concierge service etc. Definitely a place to revisit.\n\nReview 8:\nI guess what you pay for is what you get.. I stayed there before and after my contiki tour had no problem. Can't really expect much from it aslong as it has a shower, toilet, clean sheets, fresh air its all good. Plus the location is the key, British museum, shops are near, travelex, hop on off tour buses start near the entrance, London pub, decent burgers, and free WiFi royal national nil complaints voiced. :$\n\nReview 9:\na very big hotel, the neighborhood is prepared to serve the hotel, stores of luggage, clothes, souveniers supermarket and others. metro sation at 5 minutes walking( russel square station), 3 minutes of russel square( a beautiful square) and 5 minutes walking of british museum. the bar of the hotel is always full at night. big and helpfull staff. safe neighborhood. one great advantage in this hotel, is booking your transfer for the airport in the staff hotel, but they win a comission with that. i found in the outing of the russel square metro station for 10 pounds, in an advertisement( in hotel was 15). and the mister who answered the phone was very polite, aducated, attentive and came in the right hour of the transfer. the breakfast was basic but ok. the room was good, clean and tidy every day. 6 lifts in hotel, dont worry about waiting for the lift\n\nReview 10:\nI just want to say to all who are planning to stay here - that this is the hotel where all the CONTIKI TRAVELLERS stay before and after their tours. aka. 18-35 year olds. I was perfectly fine staying at the Royal National. I only stayed two nights - once before, and once after my tour. The first room I was in, the shower came out like a jet, so you couldn't stand directly under it... but other than that, no complaints. Basic hotel.\n\nReview 11:\nworked in the area years ago so wanted to stay in that area, how that hotel is still opened never mind making money is well beyond be, , rooms were grubby and smelly, carpets were stinking, and as for breakfast you were like inmates eating off your trays, thats if your lucky enough to have food edible in the beginning. DONT GO THERE . dont say you were't warned!! !\n\nReview 12:\nThe hotel Royal National is classed as as budget hotel and the price reflects this. BUT our recent experience in the hotel was very pleasant. Our room was clean and modern with en-suite bathroom . The full English breakfast that was included in the price was excellent (continental breakfast is also available). The hotel staff were friendly and helpful . The hotel is ideally positioned for both bus and underground services and within walking distance from Covent Garden. For visitors from overseas , a range of sight seeing trips are available from the hotel along with Bureau de change facilities.For visitors arriving from Euston station (and returning) the taxi fare was \u00c2\u00a33.50 and luggage can be left to collect later for 50p per bag. Excellent!! I would definitely recommend this hotel and look forward to staying here again.\n\nReview 13:\nmy wife and i have just returned from a 3 night stay at the royal national and we were treated very well and very politely by the very helpful staff. our room was spotless, the breakfast was very good and very plentiful. dont be put off by the whingers who complain for the sake of it ! for such a large hotel it was run very well with plenty of staff on duty if and when you needed them. will definitely be using this hotel again.\n\nReview 14:\nThis summer my family and I were on holiday in London. One of the most difficult decisions was to choose a hotel.After hours and hours searching on the Internet, we finally booked a room in Royal National Hotel. It was recommended to as, but we had no idea about the hotel. When we arrived we had to wait until 2p.m. Fortunately, we decided to confirm our reservation which helped later when we checked in. When we entered our room we were amazed, It was clean and tidy. There was a TV and bathroom was the clean. The brekfast was continental or English. The organisation was great. There was even a room when people can leave their luggage. As whole it is an Eropean standart hotel=\n\nReview 15:\nMy wife and I have just returned from a week stay at the hotel with a positive note. The hotel is well located in central London. The room was very good and specious with clean towels available every day. The hotel staff were very helpful when needed and the breakfast was acceptable. We have enjoyed our stay and will return. Carmelo/Carmen Bezzina (17th September 2011)\n\nReview 16:\nThis hotel was central and we walked to our destinations. We are reasonably fit, but there are buses on the door step if need be, plan your route. Managed to walk up the stairs at St Pauls Cathedral to the very top dome. Just to give you an idea of our fitness level. Reading the reports I actually dreaded going to the Royal National as we had not been before. It is a VERY busy hotel with people from all over the world. The only real down fall was the diningroom which had no style. On a more postive note the food was good so what more can we want.\n\nReview 17:\nTravelled here with ny husband and 2 year son. booked as looked ok in the brochure and cheap but when we opened the door I knew we had made a big mistake. The reception area looks ok but it ends there. There were holes in the wall, 3 single sink in the middle beds, dirty floors and hair covered baths (the hair wasnt ours). The noise from the roads and the other guests kept us awake all night, and the scrambled egg tasted of fish. We would never go back and would rather sleep in our car. Do not stay here unless you like dirt, bad food and lack of sleep. YOU HAVE BEEN WARNED !! !\n\nReview 18:\nWe stayed at the hotel for 2 nights bed and breakfast,the room was clean,breakfast was a full english buffet and was perfect plenty to choose from and hot. Hotel position was perfect for train stations and city centre. The good thing I liked was we were there 3 hours early and we could leave our cases in the porters room free off charge. The only thing I could complain about was its windows were not doubled glazed so you could hear the traffic but it was not loud.\n\nReview 19:\nBed bugs were the worst part, along with hair in the tub and sink, horrible mattresses and long lines for the miserable breakfast. Bogus fire alarm at 4:00 AM and rude staff didn't help.\n\nReview 20:\nThe hotel is dated, tired and just very uninspiring to look at. On top of that our room smelled of damp. It was only just before we were about to leave that we realised that they had hidden the damp in the corner of the room with our babys cot. The carpet was soaking. I complained and was asked to fill out a form. The supervisor didn't even have the courtesy to apologise. The food was poor and the restaurant totally overcrowded. Don't book here whatever you do.\n\nReview 21:\nStayed here 1 night at very short notice as there was no availability elsewhere in the area at an affordable price. The hotel is a vast complex and doesn't look special from the outside. The queues at reception were off-putting so I was beginning to wonder whether I had made a mistake. I waited about 20 minutes to check-in but I was delighted with my room - South wing, top floor, facing a side courtyard therefore away from traffic noise. It was clean and comfortable. There is a bar that serves reasonably priced drinks, and my full English breakfast included with the room was just what I would expect. The staff were friendly and helpful but the biggest bonus is that the hotel is perfectly situated if like me you want to visit The British Museum and also a lot of the Theatres are within easy walking distance. I can live with paying 50 pence to leave my bags at the hotel after check-out!\n\nReview 22:\nI stayed in this hotel as it was near to where we needed to be for an award we attended, I certainly do not expect to stay there again, I found urine and hair on the loo seat the bathroom floor was dirty, but I did not complain as the reception was heaving with tourists and the reception people were unfriendly and were unconcerned with most complaints as I heard them receive many as I waited for my room details.It was impossible to sleep no air con and the room was stuffy, when the window was open the fumes from traffic came in and the road nose was very loud as there was a large dent in the road outside that heavy vehicles bounced across all night,No nets at windows and right opposite a large office.Cooked Breakfast was extra to pay and the room was cluttered with unclean tables.The coffee was distgusting cheap stuff, grapefruit inedible.\n\nReview 23:\nSuperb location, basic - but no less than travel inn standards, brilliant full english buffet breakfast. Fantastic facilities. Its no palace, but its a great place to lay your head and be on the doorstep to the best of london.\n\nReview 24:\nwe have been there twice already ,a budget hotel,clean,well planned,central & busy area,near to all locations,but try for the higher floors as it can be a bit noisy...\n\nReview 25:\nWe booked this hotel through a special at BA.com. It was horrible and didn't even have shampoo in the bathroom. The rooms are very small. The continental breakfast was poor. Toast was cold. If you are on a limited budget, it's OK. But not worth the 3star rating that BA gave it.\n\nReview 26:\nhaving read other reviews i was a bit unsure what to expect, the location of the hotel was spot on couldnt have got any better, rooms yes abit small but after a long day fo sightseeing all you want is a shower and somewhere to lay your head, clean towels everyday and room cleaned, breakfast time busy but no problem geting a table, couldnt fault the food plenty and hot, YES i would stay in this hotel again.\n\nReview 27:\nI was travelling from Glasgow for an over night stay to see the Glee LIVE concert. I read reviews the night before I travelled and it began to worry me. HOWEVER the hotel was in a fantastic location and easy to find for first time tourists. Me and my niece occupied a double room which was very clean and well kept. The hotel staff where outstanding and where more than happy to help out with any query I had. It was a very busy hotel but nothing like train stations as one reviewer claimed. the only downfall I found was the breakfast was like something out of a microwave but all in all it was a good hotel and i would definitely stay there again without hesitation.\n\nReview 28:\nI visited this hotel in the first week of December and I have to say I was very pleased with it. I went to London woth my University, there was a total of over 100 of us staying there. Before I went I read the reviews and I have to say I was very apprehensive after reading some of the reviews. But I was pleasantly surprised. To look at from the outside the hotel is nothing, but inside it is clean and tidy, and all the rooms our group had were immaculate, warm and spacious. The breakfast wasnt great, but there was plenty of toast, fresh rolls and cereal. My room had a T.V and coffee making facilites and the bathroom was great with a bath and shower, although the bath would be quite hard to get into if you aren't very mobile as it's quite high. If you want something cheap, clean and comfy in the centre of London, go here!!! P.S, It wasnt at all noisy, even with all 100 of our 18 year olds!! And I don't think they let people smoke there anymore, because it wasn't smoky at all.\n\nReview 29:\nStayed here following a Contiki trip for 3 nights. In our room, there was dried blood on the bathroom floor. It was obvious it had not been cleaned and was quite disgusting. The rooms are small and the beds extremely uncomfortable. It was like there were springs popping out of the mattresses into your back. And this was for all beds, not just mine. Numerous people complained about them. The only reason they get so much business is the fact it is the meeting place for Contiki tours. I can recommend staying elsewhere nearby and you'll get a much better hotel for the same price. Choose elsewhere! !\n\nReview 30:\nOne morning, I happened to notice something on the floor between the twin beds--a pair of women's underwear. Wonder how long it had been there? The overall cleanliness of the hotel would receive a negative number. The clerks at the front desk were above RUDE. If you don't like your job, quit and find something else, but don't take it out on the customer! Would I recommend this hotel--no way! sc\n\nReview 31:\nIf you are looking for quiet luxury this is not the plave for you! If however you are looking for value for money in a great location it is. We were pleasantly suprised after reading some of the reviews for this hotel. The room was huge and very clean beds comfortable, bed linen was changed both nights that we stayed, towels were clean but could have been bigger. It is a lively place, just sitting in reception I think you could hear every language you could imagine but that we felt was part of the expereince. Lots of young people,at times noisy but always polite. We had no trouble with the lifts. Full english breakfast was excellent. Staff were all helpful and charming, we will be going back\n\nReview 32:\n3 words is all it needs Filthy, lowest levels of hygene. Infested, insects / bugs, the Smell !!! Rude, the hotel staff are obnoxious -----\n\nReview 33:\nOur travel agent recommended this hotel as a good quality 3* London hotel. The only part of that description I agree with is it is in London. This a a very basic hotel with no comforts at all, old worn out uncomfortable beds, beige walls everywhere not even a print to break the monotony, reminisent of an army barracks. The restaurant tables are laid out in long rows seating about 12 people. food is just awful, frozen vegetables overcooked potatoes,breakfast is like a scrum just don't go. At night on our return large groups of youths sitting on the walls outside reception drinking. If this is your only choice in London go somewhere else!\n\nReview 34:\n5 nights in the royal national...never again,was the worst hotel i have ever stayed in.The most basic room ever,5 floors up and still very noisy outside.The breakfast staff were really bad,you were hearded in to the buffet like a pack of cows!a bit manic because of so many people,and got shouted at from the chineze woman in charge of the till.The staff were miserable,lazy,clotty and would swipe things away without asking were you finished..the hot!! breakfast was cold and bland..The bedroom facilities were so poor,no iron r board in your room,u had 2 go 2 a room 2 do it in a sweat box with no air!the hairdryer had 1 setting!cold ....!i had 2 ask for extra pillows which took half an hour 2 get!i was glad 2 get out of there after 5 nights..brutal bad...the best thing about the hotel was the tube station was a 5minute walk away.. .\n\nReview 35:\nroyal national is a very good price in a great location, clean rooms,bathroom and bedding,food is great full english breakfast\n\nReview 36:\nStayed for New Years Eve in a family room with one twin and two single beds paying \u00c2\u00a3120 including full breakfast. The hotel is in a good central location, has an excellent well priced bar, friendly staff, easy parking facility (under hotel, \u00c2\u00a315 per day), clean throughout and a tasty breakfast selection. All in all great value. If you want five star go and pay five star prices!\n\nReview 37:\nJust came back from a two night stay at the royal national.. I'll keep this review short.. Hotel spot on location spot on!!!! Busy but hey this is London!!!!! Enjoy yourselfs and get out and about!!! !\n\nReview 38:\nStayed at the Royal National for a night either side of a Contiki tour. The rooms are tiny but the shower at least had hot water but there are no comforts. The only thing you have is a kettle so no cooking/heating/refridgerating services are available. Both rooms we had were in poor condition, tv remotes badly damaged and non-functioning, had issues with the tv, the kettle and the room temperature.\n\nReview 39:\nWhat does everyone expect for such a low price? I have stayed in much worse hotels for a much higher price. The rooms were basic but comfortable, centrally located with helpful and friendly staff. I really couldn't complain, it was great for a cheap weekend of shopping and sightseeing.\n\nReview 40:\nI visited this Royal national hotel once again with a friend from Jan. 20-23, 2012. We got a room on 7th floor, #7088, very nice and clean, and in very good shape. Very hot inside so the window was open. However I just found the refrigerator pipe and cut off the heating and so that small problem was solved. We could close the window and have a nice temperature. This time we had the pleasure of English breakfast! Nice bacon & eggs and beans etc. We had booked thru internet agency and was suprised it was stamped on our breakfast cards, E.B. You should be aware of the fact that on the web you can sometimes find better prices that booking directly thru the hotel.\n\nReview 41:\nStayed at this hotel for 1 night only. Won't be staying there again. It was a snowy evening in London and when I walked into my room, the window was wide open, couldn't close it as latch was faulty. Rang Receptionist and was told that were only 2 members from the housekeeping team working and they could possibly get someone to me later in the night to fix it. I told them the room was freezing and wanted a different one. About 30 minutes later a member from the housekeeping team did turn up(and they were nice and friendly), but they just spent 5 minutes banging the window and until it shut! Was made to feel a nuisance by the receptionist staff.\n\nReview 42:\n100 pounds for centre of London seems a good price and it is. But when it comes to this Hotel it is very expensive for what it offers. We entered the room and we faced the wall of another part of the building. Toilet very dirty (had been used never cleaned). Dust was in the air everywhere and hair on the pillows and on bed. About breakfast, the worst ever eaten. Always luck of bread juice and milk. Very basic breakfast and tasteless\n\nReview 43:\nI would not recommend this hotel at all. The room itself was ok but not great, we were round the back and had to listen to a terrible noise all night that sounded like an air conditioning unit, which we knew it wasn't as there was no air conditioning. The bathroom could have been a lot cleaner. Breakfast was fine but where you ate (Windsor Room) was more like a works canteen than a restaurant. On our last day we went to the bar on the south side and the floor in front of the bar was dirty (drink had been spilled and not cleaned up), the brass on the actual bar itself was also dirty. On a plus point the hotel is central.\n\nReview 44:\nFor Students & Budget Travelers the Royal National is barely tolerable. Anyone looking for luxury should keep looking. The Royal National is close to the Russel Square tube station making it easy to get around London, which is great because you won't want to spend a lot of time in the room. Rooms are small, poorly furnished and poorly kept. We had the fortune of staying in two different rooms (at the beginning and end of our tour) and on one of the nights my bed smelled noticeably odd. The desk staff wasn't helpful and seemed more concerned with chatting with each other - Which was unfortunate because they required that we return the key when we left the hotel and pick it up again when we returned. At first the metal rod that the key was attached to encouraged us to leave it with them but at the end it became such a pain that we just lugged the thing around. This is only suitable for those people want a cheap place to stay with a good location, but don\u00e2\u20ac\u2122t care about the condition about their room.\n\nReview 45:\nStayed for two nights and cannot fault this hotel. Easy to find. We arrived late on Friday and by time we arrived back after day out on Saturday, room had been cleaned again with fresh towels. Breakfast was very busy as you would expect with a hotel this size, but was ideal if you only need a light breakfast. Option was there to buy a cooked breakfast if desired. Unlike other reviewers, we had no issue with noise. Would use again if looking for somewhere central in London. Good value for money.\n\nReview 46:\nStayed there for 3 nights in July. The room was very clean, had everything we needed. Basic but brill location for sightseeing. Felt very safe. Good place to stay as its central for seeing all the sights\n\nReview 47:\nAfter seeing previous reviews, I was a bit nervous, but very pleasantly surprised. The room was well furnished and clean. The staff were very polite and attentive. The location is superb with tube stop and bus access very near. Also close to good markets for drinks and snacks. There were several tour groups, some of whom were noisy in the courtyard. It was quiet by 11ish. We did have a fire alarm at 2 am our last night which was not pleasant. Fortunately, there was apparently no fire, and we were soon back in our room. I'm guessing the result of a prankster. I would definitely stay here again.\n\nReview 48:\nJust returned from a weekend break to London. Stayed in the Royal National Hotel and to be honest didn't know what to expect due to reviews already submitted. We arrived just after 2pm and yes, there were huge queues of people waiting to be checked in, but didn't have to wait for more than 10 minutes due to number of receptionists. The hotel is huge, so don't expect a personal service, however the concierge staff were extremely helpful when we asked them for directions to places etc. The rooms were basic and quite dated (blue/orange carpets, orange bedspreads), but were clean, were of an adequate size and the bathroom was absolutely fine. The location of this hotel is excellent. All major attractions within a 15 minutes walk. Breakfast is a bit of a joke. Due to the number of guests, the restaurant does resemble a canteen. At the end of the day, when you visit London for a break, your not going to be in your hotel that much are you, so overall I would recommend this hotel to anybody wanting a clean, basic, cheap and centrally located hotel.\n\nReview 49:\nI stayed at this hotel mainly due to attending a conference at the hotel. However I wish I'd stayed further out!! It was cheap and this was reflected in everything I witnessed from the broken lifts, inadequate service from reception staff who's English was poor, and the most bizare floor plans I've ever seen. I spent 15 minutes trying to locate my room as did other guests. Quite frankly I can't imagine how when this hotel is full every guest could evacuate safely. It's a disaster waiting to happen. The rooms are like something out of a 1970's bed sit; and not in a cool retro way either. Bathrooms are dated and in need of repair. The hotel is over run by backpackers which is absolutely fine; however it's design means noise travels around the towers. At midnight it's still heaving with people. Sorry Royal National but your hotel is far from regal. More soiled than royal'd. Ps no way is this a 3 star, more like a 1.5.\n\nReview 50:\nFirst impression of the hotel was not favourable. It was so busy. Rooms were cleaner than I thought they would be . I did not use the tea and coffee facilites are they were cheap tea bags.We went to the sister hotel the President for our evening meal. That was like fawlty towers . Meal was not good, staff didn't seem to have a clue and had no manners. Crockery was dirty. Breakfast in the National hotel was appalling, there were not enough tables, we had to eat ours in the filthy Cafe London ,the toast was like rubber. It was pandemoneum. The next day we went out for our breakfast. On the second night I woke up to find a man in my room who had used a key to get in. He had obviously got the wrong room but I was appalled that someone would be able to get into my room. When I complained they hardly even apolised. The staff who put the cases into the storage were quite abrupt and ill mannered. I would never stay in this hotel again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27862, "query_start_index": 27864, "query_end_index": 27864, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 1109, 1481, 1693, 1874, 2526, 3209, 3836, 4262, 5135, 5583, 5963, 6809, 7253, 7949, 8333, 8898, 9495, 9976, 10175, 10653, 11563, 12427, 12666, 12846, 13137, 13559, 14240, 15241, 15856, 16266, 16979, 17130, 17787, 18640, 18779, 19173, 19387, 19801, 20100, 20780, 21444, 21893, 22533, 23559, 24071, 24287, 24900, 25969, 26910]}
{"id": "89617", "pid": "89617", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nNo concierge floor or lounge, no business center we had to use the library across the street. Clock was set to the wrong time, No channel guide on the TV, either hard copy or on the TV screen. Rude concierge personnel, always made the assumption that we knew where landmarks where located. If we did we would not have been asking them for their help. Boston people were great except for those you worked at this hotel. Next time we will definitely stay down the street.\n\nReview 2:\nI stayed at the Westin Copley Place in Boston for the second time in five months in early November. The desk clerk, Sunny, remembered me when i checked in, which was an unusual and very pleasant occurrence. I was upgraded to a junior suite without requesting it. The room was spacious and clean. The location is very convenient. What made the biggest impression was the friendliness and responsiveness of the staff. I had requested no feathers in the room. The desk clerk said it would be taken care of. As I arrived at my room one of the housekeepers in the hall said she would get to it right away. In the time it took me to go up seven floors, the message had been delivered. Very impressive.\n\nReview 3:\nWe had to attend a high school graduate in New Hampshire and decided to take the opportunity to stay in Boston and do some exploration. We flew into Logan Airport, jumped on the train that took us directly to the subway - - - couldn't have been EASIER! A quick 2 block walk from the subway and BOOM - Westin Copley Place! Right next to the Boston Public Library - easy walk to all sorts of restaurants and attractions (the concierge handed out maps to everyone with easy walking instructions)... and the hotel is attached to the Copley Place shopping center - with a Starbuck conveniently located on the way! We loved Boston and would go again in a heartbeat!\n\nReview 4:\nWe booked through hot-wire and received a great rate given how nice this hotel was. Our room was adequately spacious. We enjoyed our stay thanks to a helpful and friendly staff and an ideal location in the centre of Back Bay-close walk to many of Boston's major highlights! I'd stay here again!\n\nReview 5:\nService, food and beverage leave a lot to be desired. A $60 charge to receive a package at the business center. A breakfast restaurant where I had to almost trip the waiter to get coffee. $8 for soup that frankly tasted worse than what you would get in a can. Wifi constantly crashes. Guest folio still wrong 24 hours after checking out. Noise travels, you can hear doors slamming on rooms. Front desk just shrug and smile inanely, smug in the fact that there are few other options. Currently on the Platinum challenge with Starwood; after this stay reconsidering whether its worth it.\n\nReview 6:\nWe stayed at the Westin for 1 night free using our Starwood Points. Had a lovely room on the 34th floor-a little high, but what a view. The bed is just that, heavenly! Shower is excellent, bathrobes and big closet. Service was great, very friendly. Very rainy day, but we made the best of it. had an unbelieveble lunch at Atlantic Fish Co., Michelle (a man) was our bartender and made the lunch wonderful. Abe and Louie's for dinner was very good, too. Pricey and a little noisy and crowded, but filet was to die for. Had drinks at Fairmont Copley-ornate hotel, but just gorgeous. Walked Newbury St and did a little shopping. The Westin was a great location and we would definitely stay again, they also have a great , fun bar.\n\nReview 7:\nI have stayed at this hotel about once or twice a year over the past several years. The property has gone downhill each time I stay there and I actually checked out early on this last trip. Upon driving up, there were no parking valets, no bellmen, nada. I unloaded my own bags after waiting 5-10 minutes onto a cart and brought them up to the front desk with me. Finally, someone spotted me with a cart and offered some assistance. The hotel is comparable to the nearby Marriott, Hilton or Courtyard, but they are all cheaper. After several days of waiting for the car in the morning, or waiting for a parking attendant, I checked out a day early. Calling for luggage assistance, I waited 15 minutes, and again, no help. I carried my own bags downstairs and left. I am a Starwoods Gold Member and I'll never stay at this hotel again. Discussing the problem with the front desk staff, all I got was the shoulder shrug. Lots of other places to stay in the area, for less, with better service.\n\nReview 8:\nA colleague and I were in Boston for 1 night on business, and we stayed at the Westin Copley Place. This was a very conveninently located and comfortable place to stay. The indoor mall allows access to shops and restaurants without having to go outside, which was ideal for winter temps. :) The room was pleasant, and the bed was especially comfortable. Definitely recommended and I will plan to stay here again the next time business takes me up to Boston.\n\nReview 9:\nVery nice Westin, up to the usual standards. The only negative was the bathroom which was on the small side but on the positive, great water pressure in the shower even on a very high floor. Connected to a nice upscale mall and only a couple blocks from premier shopping on Newbury Street. Would return. Also, if you want to save a few bucks, there is parking for the mall about 200 feet past the Westin entrance. We saved $17 over two nights for the very short walk.\n\nReview 10:\nI wish I could say that I had a great stay. While the room was very nice and the location great, I'm afraid the customer service left much to be desired. A 30 minute wait for check-in to begin with (leading my travel partner to name the hotel \"The Waitin' Copley Place.\" And now I'm in the midst of trying to get an answer for why the bill slipped under my door differs from the amount charged to my credit card. Two calls to the hotel's finance department have gone unanswered. The shower is dreadful, too - next to no water pressure and a clogged drain. My counsel? Stay in the Copley neighborhood though not at the Westin.\n\nReview 11:\nThis hotel caters largely to conference guests and makes no attempt to serve loyal Starwood Gold or Platinuum Members. It took over 45 minutes to check-in, reservation was incorrect, room changes had to occur during our 4 night stay due to overbooking, very little follow-through with guest requests and previous reservations. The room meets your traditional Westin Heavenly Bed standard however the climate control was not working very well....it was either too hot or too cold in the room. The hotel is connected to a very nice shopping complex with amazing stores; in terms of location a definite plus. The staff in general were very nice and kind however the restaurant staf at Hunnington's for breakfast were not very quick with service nor reseptive to our needs. For the cost that you would pay for a room here, it would not cost you much more to stay at the Four Seasons or the Ritz Carlton where you are guarenteed to get the best of the best.\n\nReview 12:\nMyself and my hubby stayed here for our anniversary, we had an excellent corner suite will an amazing view. We are sent champagne and strawberrys to congratulate us on our anniversary. Everything about the hotel was great, except we thought the restaurant and food service could have been a bit better.\n\nReview 13:\nRegistration process was flawless. Arrived at hotel before 9:30am. No problem. No waiting. Finished registering a minute w/o having to sign anything. Room was good - comfy bed, clean, all amenities. Bathroom light went out and hotel had someone fix it within 15 minutes of calling front desk. Only \"complaint\" was that the LG flat TV only had analog channels. If hotels upgrade to large flat TV screens, why in the world do they not provide HD reception? Internet access $10/day with a fast connection - wired or wireless in rooms, wireless throughout hotel. The hotel is connected to Copley Plaza shopping center and and Prudential Building with its shops and Sheraton Hotel, and across the street from the Fairmont Hotel and its Oak Room bar and restaurant. Guests have 24/7 access to a computer and printer in the lobby for printing airline boarding passes. We asked for and got a late check out (2pm). We'd definitely come back to the Westin Copley.\n\nReview 14:\nWARNING-AWFUL SERVICE, MANAGEMENT LIES. NEVER BOOK A NON-REFUNDABLE ROOM...YOU PROBABLY WON'T GET YOUR MONEY BACK EVEN IF THOUGH THERE ARE BEDBUGS IN THIS HOTEL. We found out this hotel had bedbugs the day we were driving up to the hotel. Two or three different people complained on the internet of bedbugs in the recent months and stated in no uncertain terms that the staff did not care and simply ignored them. Highly concerned, we called the staff to ask about these internet posts, having two young children with us. I asked if they exterminate for bedbugs and they adamantly said no. I pointed to the internet posts and they said the guests were lying. They then said a LONG LONG time ago, they exterminated and the problem went away. Then they denied they ever had bedbugs in the hotel. The story was not straight in the least. Then they said they rent the rooms around the bedbug infested room (this is crazy, since bedbugs are known to travel under baseboards and in the walls). They would not give me my money back, even as a starwood guest. I lost alot of money.\n\nReview 15:\nThis is my second visit to the Westin at Copley and I must express my disappointment in the rooms. The bathroom ceiling vent was so full of dust and dirt, it was disqusting. The room was so hot that we had to have the window open to sleep ( air conditioning not working) and the desk outlets were not working for the computer. After looking under the desk we found the wires were cut and never repaired. As a starwood preferred guest I decided to stay at the Westin over the Marriott where the conference was being held but realized what a mistake that was.\n\nReview 16:\nIt's almost 3 AM and I'm awake and feeling itchy...I think there are BED BUGS in my room! I didn't notice this earlier when I checked in, but the comforter has a few small brown-ish spots on it, and after I tore apart the bed, I found a few small brown spots/specs on the mattress. This is apparently a tell-tale sign of BED BUGS, based on my internet searching just now. I just want to sleep, but don't think that'll be happening here at the Westin Copley. How disappointing.\n\nReview 17:\nAfter reading other TripAdvisor reviews we made our reservation at the Westin. We didn't want to spend a fortune on cabs or sit on the T all day. But the Westin Copley Place was a perfect location... Steps from the T, minutes from great resaurants and tourist attractions. It was quiet at night for peaceful sleeping. We only took the T once, and walked everywhere else. We will stay here again!\n\nReview 18:\nCheck-in took about 10 minutes, but the upgrade to the river view room was fabulous. The views are great and this hotel is attached to the Prudential center and is in close proximity to shopping, restaurants, and tours, etc. Elevators didn't take a long time even though there are about 36 floors. I would definitely stay here again when I am in Boston.\n\nReview 19:\nThe hotel was clean and comfortable. Being on the 25th floor we had a great view over the city. The location was good. There are bus stops and a underground station across the road. It is a 10 minute walk to the oldest botanical park in the US, and 30 minutes to the waterfront. We did not visit the restaurant, but did visit the bar, where we ordered food. The food was good. The beer was a little more expensive than the other places we visited, but the bar was nice. Just make sure you hold on to your drink. When the waitress asked if we wanted another beer, she took our glasses with her even though they were not finished. The hotel does not provide an airport shuttle, and they charge for internet service. Being so high up my cell phone would not work. But the view more than made up for that.\n\nReview 20:\nAnother great stay at the Westin, Copley. We travel to Boston often and this is our choice location and hotel. It is near shopping, dining and attractions. You can walk to Fenway. It is also close to Newbury street and Tremont street for great dining. The beds are excellent.\n\nReview 21:\nWouldn't recommend this hotel to my worst enemy. Lobby dark and dingy. Hotel large and impersonal. Staff unhappy and not willing to help. As a solo female traveller, I caution you not to stay here. Hallways are long and empty. Not a feeling of safety at all. The surrounding area full of homeless, beggars and drug dealers.\n\nReview 22:\nClean, comfy rooms. Great service with fast check-in and check out. Get a high room - both for the views and reducing street noise. Extremely well located\n\nReview 23:\nI was expected to have a vendor machine which supplies bottled water or soda that usually westin hotel chains offer, however, that was not the case on this hotel. I had no choice to have one of them from my hotel room mini bar, but it's very very expensive. oK I wanted to have a bottled of Perrier at $4 and the can of salted cashews for munches, but In theier menu said \"ENJOY\" and follows the fact that they charge automatically to the room account WITH a I15% service fee and 5% sales tax!!!! I had never seen any hotel charge those fee for that. I calicurated the total amount of those 2 item from the mini bar was $15.60. WARNING! People: bring your own drink, munches, or don't get thirsty or hungry in this hotel room in the midnight!! INSANE! !\n\nReview 24:\nHave stayed there many times, convenient location and face it, I love the bed. However, my reservations have been messed up more often than not. The most recent example was this week when I had reservations for three nights only to be informed when I got there that it was for two nights. After speaking with the manager I was told that there was room available for the third night, for an additional $150. My company won't pick up the tab for a scam job. I was forced to haul my luggage to another hotel in the middle of my business trip. No fun and quite aggravating and irritating.\n\nReview 25:\nHotel is beautiful and employees were very helpful, extremely friendly. Jen at the front desk made us feel very welcome with a warm friendly attitude. Room was spacious and very comfortable. Great location to shopping and Back Bay. Will definitely stay again!\n\nReview 26:\nBooked for 3 nights. Upon check-in asked to change to 2 nights. Was told that could not be done because of the fine print. Talked to Westin corporate and they said they would ask the hotel to refund one night, as a gesture of good customer service and that I would get an email response. I have not had a refund or a response. It has been one month.\n\nReview 27:\nMy family of 4 stayed at this hotel for 4 days at the end of August and found it to be great. The positives 1)Great location at the heart of everything 2)Rooms were nice and view was stunning from the high floor we stayed on 3)Excellent dining choices, including the Palm Steakhouse. Also, for an inexpensive breakfast choice an Au Bon Pan is connected to the hotel. 4) Swiming pool and workout room were excellent 5) Staff was helpfull The Negative 1) Parking was $40/day at the hotel. We parked instead across the street at the 100 Claredon garage for $28 All in all a great city hotel where location, location, location is the most important thing. A few extras: Dining - Summer Shack for Seafood and the Palm for Steak Touring - Take the Fenway Park tour and walk Newbury Street Taxis - A taxi is sometimes about the same price as the subway for a short trip.\n\nReview 28:\nStayed here 3 weeks ago and again this week. Loved our junior corner suite with a view of the Charles River. Our service requests were met very quickly and our car was brought up from valet parking very soon after calling ($40/night). The room was clean and nicely furnished, but the bathroom was small. The water pressure in the shower is amazing. We really love the Westin beds which just about guarantee an excellent night sleep. We're considering buying the Heavenly Bed. The location is wonderful. There's a great restaurant 2 blocks away called Skipjack's Seafood Emporium which has great seafood and service. Be sure to eat in the North End for Italian food when in Boston. We used to stay at the Sheraton, but this is so much better. The Sheraton does have a much nicer pool. The Westin pool is small and doesn't look as nice as it does on their website.\n\nReview 29:\nPicked the Westin over Sheraton because it was supposed to be newer. However, our room was old and the bed certainly did not feel anything like the heavenily bed I've experienced at other Starwood properties. The guy at the check-in couldn't properly explain how our breakfast package worked so we never got to take advantage of our free breakfast. There was also a convention going on at the same time so the hotel was busy & uncomfortable. I had a package delivered to the hotel & they charged us a fee for it. They also charge for internet use. Don't think I'll stay there again.\n\nReview 30:\n2nd Stay at this hotel and had another great experience. I received a great price again through priceline, $112. Quick check-in, staff was very friendly. My room wasn't ready, but they insisted that I wait for the exact room that was reserved for me because it had a great view of the Charles River. They were right. Even though I am a Priceline customer, they did not treat me any differently as you may hear from other hotels. Great Location. Nice Rooms, Small Bathroom. Directly next to two T stops and the train station Being a Sushi fanatic, I would NOT recommend OSushi (located in the hotel). Some of the fish was not fresh. But this does not change my opinion of the hotel. I recommend this hotel.\n\nReview 31:\nGood confortable hotel downtown Boston. Rooms are spacious with the Heavenly Beds which always make a stay at the Westin worth your while. Had no problem with internet, room service was great - no glitch. Exactly what you expect from this kind of hotel. The breakfast buffet was nice but I have seen better in other hotels in downtown Boston. Do not look for anything funky here, it is just very functional and convenient. Direct access to the mall is a great plus as well.\n\nReview 32:\nRecently stayed in a junior suite room for 2 nights. The front desk person said I'd been \"upgraded\" based on my gold SWP to a junior suite. Too bad that it was already the room type that I had reserved...some upgrade!! Room was spacious but \"heavenly\" bathroom was the same size as the closet. Hardly any room to move. Worst thing about the stay was the flimsy pine doors. You could hear every other door being opened and closed throughout the long halls. This was particularly annoying during evening turndown services when you could hear a loud bang every two minutes. You can even hear the phone ring (loudly) from the room next door and the draft under the door is also pretty impressive (no A/C needed). Location is great, connected to two nice malls with plenty of shops and withing 2 blocks of Newbury St. Service was average. The bar was very nice. Didn't have time to check out the fitness facility. Overall a nice conference type hotel. Could definitely use a renovation.\n\nReview 33:\nThis hotel is showing its age and needs some significant updating. The carpet in our room was worn and the furnishings looked like they were ready for replacement. Maybe they have redone some of the hotel, but this room definitely lefty much to be desired. As a SPG member, I can only assume I didn't get the worst room in the hotel. The hotel is enormous, elevators are crowded. You will hear people coming and going at night. This place is best for large groups - if you're a couple looking for a nice getaway, look elsewhere.\n\nReview 34:\nSpectacular view from corner junior suite! Great location. Competent staff. Adjacent malls and restaurants. Not five star, but a happy choice. Not too expensive.\n\nReview 35:\nWe have stayed at this hotel twice now and you cannot beat its location. Parking is never a problem even for our SUV. The hotel staff is accommodating and friendly. The pool and workout room are great and offer a beautiful view of the city. We wouldn't hesitate to stay again for future visits to Boston.\n\nReview 36:\nWe requested river view rooms to see the fireworks with our Grandchildren. My daughter had called three times to make sure this was what we are getting. When we arrived with our confirmation of our rooms, they said so sorry to bad we don't have the rooms you requested. They could not have cared less that we were unhappy. They took $30.00 off a night. That was so generous. When we got to our rooms I could not believe how filthy they were. The bathroom was dirty shower curtain was just plain nasty. They did not vacuum the entire time. We had to call everyday for replacement items. Our Grandson ran around for five minutes on the carpet and his feet were soot black. Just awful. So disappointed with this facility. I would never recommend this hotel or stay there again.\n\nReview 37:\nWhat a terrible service our family experienced! I am a world traveler visited numerous kinds of international chain hotels. This time our family booked 7 nights at Westin Copley Place. From the day one till we leave, we have experienced nothing but unpleasnt service. Front desk folks were unhappy, no professional greeting nor smile on their face. Besides the very rough maid service was another nightmare expereince, one morning we were all in the room and the maid still walked in without even say \"May I\" attitude and left without cleaning the bathtub area. What in the world are they (all hotel staff) thinking working at the Hotel where the top notch service is required. I could go on and on complaining about this hotel. Do not expect the smile if you are going to stay at this place and do not expect nice greeting and a professional maid service. I rate this Hotel ONE STAR, again I say I am a very frequent traveler stayed numerous int'l chain hotels for last 15 years. It might be much better to stay in Marriot or other chain hotels in Boston.\n\nReview 38:\nWe stayed here last year, and although we loved the location and found the front desk/concierge staff to be friendly and knowledgeable, we had issues with our room (don't worry - no bedbugs!). Having expressed those issues, we were invited back to try the hotel again. This trip was to celebrate a birthday, and we mentioned that when booking. Our room/suite this time was great - room 2512 - with panoramic views of the Charles, a VERY comfy king bed and a nice seating area. The room was very clean. We were able to check in upon arrival (noon ish) and came back from lunch to find a nice birthday balloon bouquet. Later that evening we were also surprised with a fruit/cheese plate. These gestures were very kind and show a commitment to making their guests feel welcome. As many other reviews have already pointed out - the location is good: access to the T, nearby restaurants and grocery stores, the Duck Tour and BosTix booth as well as indoor connections to the surrounding malls. Needless to say, the Westin Copley Place is back on our list of preferred hotels!\n\nReview 39:\nWe picked the Westin because of the ad for large rooms. The room was no larger than an ordinary Holiday Inn or Hampton Inn room. The decor was nothing special and the room was hot, even though it was cold outside. We kept our window open the whole time and tried to turn off the heat, but it was still hot. There was nothing special about the heavenly beds either, in fact the pillows were lumpy. Everything was over priced. $5.00 for a bottle of water, and a glass of the house wine was $12.50. The ad said robes in the room, but we didn't have any. We had friends who stayed at the Marriott and it was cheaper and much, much nicer. I would not stay at the Westin or any Westin again.\n\nReview 40:\nStayed here for leisure on the weekend, then for business. If you are planning a stay in Back Bay, this is the perfect location. Particularly in the Boston winters, the hotel is connected to the Mall, and the convention center so you can maximize the indoors. All service aspects were top-notch, as I've seen with Westin's. The rooms were somewhat on the average side however. I would stay again for location.\n\nReview 41:\nI stayed here on New Years Eve 2004 with my wife and have to say it was a great stay! It is situated in the heart of downtown with a front door to all the hustle and bustle Boston has to offer in Back Bay. The lobby and check in process were superb and the staff was very nice treating me first class!! The restaurant in the hotel Bar 10 is a great place to grab a cocktail and a bite in a trendy typical Boston fashion with great decor and hip setting!! The rooms are very large and include a wet bar and additiona ammenities. This hotel has a lot to offer for the price and is as competitive as any you can find in the downtown area! I would highly recommend it, but be sure to bring your wallet, this as is any Westin is not cheap and especially for this location!\n\nReview 42:\nUsually, I stay away from big-chain hotels preferring to book more \"boutique\" type ones but the Westin at Copley Place was a pleasant experience. It's a great location being connected to the shopping centre and near the train station as well. Not as cosy as a boutique property but a great looking hotel nonetheless. I would defnitely stay again.\n\nReview 43:\nI have stayed at the property twice for business now. Positives: -- Located right in heart of Back Bay and near to Newbury/Boylston St area (easy walk to dining and shopping) -- Attached to Copley mall which can be helpful for shoppers and in bad weather (you can walk to Prudential building inside) -- Views from the rooms I have had were great - looking out toward Charles river and Cambridge -- Easy cab ride from the airport (~15-20$) Drawbacks -- Do not look for funky/interesting in design and decor, room is standard 4 star and could be a decent Hilton or Sheraton etc. -- Staff, while nice seemed young/inexperienced -- Rates can get down right pricey at times for what they are offering and there are tons of acceptable alternatives so watch out If you are looking for/using Starwood points this hotel is a safe bet. I would recommend this hotel to others with the notes above in mind. Regards\n\nReview 44:\nWe haved stayed at several hotels in Boston since our girls go to school in Boston. We now only stay at the Westin Copley because of the great rooms and service. The Jr. Suites are very large. Everytime we check into the hotel, the staff is very welcoming and helpful. If we ever have a problem, they correct it immediately. Since we usually arrive late in the evening from California, we are usually starving. We always order room service because the food is excellent and we get if very quickly. Our family also uses the health center and pool. The hotel is located perfectly for us since our girls go to different schools but they can get on the T and arrive at the hotel quickly.\n\nReview 45:\nFirst, I was sent to the waterfront Westin , then told that I was in the wrong place. When I asked for directions ,the man couldn`t` tell me , then left me standing there to go ask someone. When I finally arrived at the right Westin, the lady that checked us in , Marianna, was very nice and helpful but other than her , the stay was not great. Not to mention the outrageous prices for room and parking . I have stayed at other Westins and this one was small and cramped.\n\nReview 46:\nStayed here for about a week on business. This is what you expect from a Westin hotel. Very nice rooms, beds, bathrooms, gym, and service. Shopping, restaurants, sites, bars, all in walking distance. Nice bar in the hotel, and you can stay indoors to walk to the shopping center with great restaurants if the weather is poor. Luckily, it was nice when I visited and we walked all over town. Only problem; a charge was made to my room from the bar downstairs which was not my charge; staff took care of it with a minor hassle, but it was taken care of. Could probalby use a better system to prevent that (ID, signature, something) Regardless, this was a great stay.\n\nReview 47:\nI recently stayed at the Westin Copley Place with my daughter over spring break. We needed a hotel with a good location as we would be looking at several colleges in the area. The Westin was perfect. The location is super convenient to everything in Boston. I called the Westin before our stay to find out about weather, buses, location etc....I talked to Dedo at the concierge desk. Dedo was just wonderful. He gave me all the information I needed and also offered to upgrade my room because of my starwood preferred guest status. We couldn't wait to meet Dedo upon our arrival.....which we did, the man never sleeps. He is ALWAYS there and is so helpful.....he truly deserves a raise!! Our room was just wonderful and the location just can't be beat....Take the Duck Tour and go to Little Italy for terrific Italian food and Pastrys from Mikes Pastry Shop.\n\nReview 48:\nvery good location... but hotel is grossly overpriced.... in my room, phone not working, the iron is broken and leaks colored fluid onto my business suite.. I am a regular business traveler and will NOT recommend this hotel for business use.\n\nReview 49:\nHad great view of Copley Plaza, Charles River to Cambridge and downtown skyline. Great location in the heart of Back Bay, Boston. Excellent choice anytime, but especially in the winter or spring when Boston weather can be harsh and unpredictable. Hotel is connected to the Copley Place Mall which also connects to Prudential center. Able to get to either Green or Orange line T stops without going outside, as well as many shops and restaurants within the malls, or use as passage way to travel several blocks while protected from the elements. Great starting point for most of your tourist ventures and easy to find your way back to from anywhere you go.\n\nReview 50:\nThe Westin Copley is my preferred hotel in Boston. The rooms are relatively spacious, clean and modern with great views of the Boston Harbor or the Charles River. The staff, in general, is helpful and customer friendly. The workout facility has plenty of treadmills and elliptical machines for cardio, as well as free weights and other weight machines. It has a Starbucks immediately outside the entrance, as well as an Au Bon Pain within a short distance for light food. It is convenient to all of Copley, the Back Bay and South End.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30917, "query_start_index": 30919, "query_end_index": 30919, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 657, 1364, 2035, 2341, 2938, 3677, 4680, 5149, 5628, 6266, 7231, 7546, 8512, 9598, 10168, 10657, 11065, 11431, 12245, 12533, 12869, 13036, 13802, 14399, 14671, 15033, 15909, 16784, 17379, 18097, 18583, 19577, 20118, 20292, 20609, 21396, 22465, 23548, 24246, 24668, 25448, 25807, 26722, 27418, 27902, 28579, 29450, 29704, 30372]}
{"id": "256659", "pid": "256659", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nstayed on starwood preferred guest points so felt even better as a freebie. great location just off martin place (entrance on Pitt St). Good room service, spectacular bathroom, great breakfast, heavenly bed - what you would expect from a Westin.\n\nReview 2:\nEverything about this hotel is five star - design, service and location. Despite its large size and volume of rooms - the service is excellent and what I expect from a five star hotel. Pros Design - room from soup to nuts - they cut no corners here Atrium Breakfast - could have stayed all day! Service - prompt and anticipate your needs Spa bath tub - fabulous! Location Cons $56 daily parking - boo\n\nReview 3:\nComplimentry Upgrade to Heritage suite on arrival was most impressive. Enormous room, very comfy bed and sizable bathroom. Breakfast buffet had great variety and staff always pleasant. Travelled solo so will definatley be back with partner.\n\nReview 4:\nI stayed at the Westin Sydney for the Kids Choice Awards Friday, Saturday and Sunday 2011 it was outstanding the lobby is very spacious very first class the bar and lounge has outstanding staff as well as you are greeted and farewelled with a smile. The rooms are excellent when you check in the bellman shows you all the facilities in your room and how they work. The buffet breakfast is outstanding I reccomend it in your hotel rate. In the buffet the chefs and waitresses treat you to a lovely smile and are very helpful and kind. The food is just amazing even at the bar you can get a delicious 5 star dessert we got coconut icecream mango and choc mousse and hard pink sugar. Our room was directly across from the G.P.O Clock tower. (you don't hear the noise that often) This was absoloutely a 5 star stay.\n\nReview 5:\nMy husband and I stayed at the Westin for 5 nights. We were impressed with the service and the rooms. We stayed in a tower deluxe room which was very spacious with a really comfortable king size bed. The bathroom was a good size with a separate toilet and shower. We had breakfast included and there was a huge selection of items on the buffet. The location was great-right in the heart of the CBD. The concierge was great with recommending good places for dinner. In fact we went to Est. (which is above the Establishment bar in George Street). A lovely restaurant with great food and service. I booked a massage and a pedicure though the spa and they were both excellent. Lots of shopping right at the door, and within walking distance to the Rocks and Circular Quay. Below the hotel are some bars and a selection of eating places-for example a sushi train and a pizza place.\n\nReview 6:\n... and it was awesome! We got upgraded to a SPG preferred room and it was by no means nothing short of very impressive. Large showers, bath that opens up to the bedroom and tv and beds lived up to its reputation. Received an engagement chocolate treat thanks to Martin, the front office manager and he accommodated our occasion too perfectly. Thanks Marty! Only one negative thing is that the building is next door to Macquarie Bank so entry felt very business like and didnt know a Westin was there, but thats being nitpicky. Bar downstairs at the GPO was handy and the clock tower and stone walls of the old post office it was before, gave it such a nice feel. Some of their US counterparts could learn a thing or too from this property.\n\nReview 7:\nI recently had two nights in a Heritage room that faced onto George Street. Although the room was impeccably presented, the traffic noise was so audible throughout the night that it was hard to get to sleep. My feedback from management on the noise situation was that \"many of our guests prefer these rooms that are close to the sights and sounds of the bustling city\". If noise is an issue then you should ask for a quiet room! My profile has now been annotated to this effect should I book a room at the Westin in the future.\n\nReview 8:\nStyed for three days/2 nights... was completely not what I expected. Reception was slow and unfriendly - had to wait an hour for my room to be ready - stayed in a Grand Club room, which is not worth it in a value/quality context. Club Lounge is completely uninspiring, with a lack of ambiance and friendly, attentive service reps. My room was filthly and had hair all over the bath, toilet and showers, including on my bed... cleaniliness was definitely an issue. Amenities are poor and run down. I don't know what all the fuss and positive reviews are on this site, but felt completely cheated and misguided by the reviews below. Will never stay there again and had a very poor first impression of Sydney from this hotel. Shame... what a waste of a perfectly good location. Would prefer ShangriLa or Four Seasons to this anyday...\n\nReview 9:\nPersonally I prefer the Radisson Plaza! I cannot fault the room. the very comfortable bed and the great facilities at the Westin. However, all were soured by the rudeness of the person checking me in. First they had messed up my booking but didn't apologies, secondly they told me twice about how I would be fined if I smoked - I felt that they were making assumptions based on the slightly hippy casual clothes I was wearing when I checked in that i was a smoker. I am not. Thirdly, I was disappointed when I came down later in a business suit (I was there for work) that their attitude was completely different. this alone put me off this hotel. The final downside was the extortionate price of room service compared to similar hotels in Sydney. I was left with the overall impression that this hotel thinks it is better than it is. If it's possible for a hotel to be arrogant then the Westin has it.\n\nReview 10:\nWhat a beautiful hotel! Shame our first impressions were not so positive. So close to Christmas we took an overnight trip to Sydney to attend a business meeting and to see our daughter. Sadly, if we had taken my car (Merc) we may have had a better reception but we travelled in my husband's newly detailed and 2010 plated Toyota Hilux. We were met by a Westin attendant who straight-away asked if we had a booking under 'Wot-If' (we are Starwood members) Then as my husband collected gifts from the rear of the vehicle the attendant commented that the newly purchased and still boxed floor fan wasn't necessary as the Westin rooms were all airconditioned! He was serious! Now, really, is that an appropriate manner to receive clients. Upon reporting our concerns at reception they were dismissed! Sorry Westin, your hotel staff and facilities are world-class; even with the busyness of Christmas, clients should all be greeted equally and with respect, there is no place for sarcasm! Sandy\n\nReview 11:\nOur room directly under the running machines of the gym, harried staff and overpriced average food ruined an otherwise lovely weekend.\n\nReview 12:\nWe have spent 4 nights in 2 rooms as golden Starwood Members and not only they have not given us any promised free room upgrade, but the housekeeping was absolutely awful and unsufficient for such a pretentious hotel. Room cupboards are very small and we have been obliged to keep everything in the suitcases. Bathrooms are gorgeous and large but...what for if the rest is so...poor. Breakfast with long lines every morning and...poor as well. Too high air conditioned in all the hotel. We have frozen. Better chose another hotel.\n\nReview 13:\nWe spent two nights at the Westin Sydney just prior to flying back to Canada. From the moment we checked in, to the time we checked out, we received very personable and attentive service from everyone we came in contact with - in particular, the front desk staff and our waiter in the lounge who was kind enough to provide us with a lot of sightseeing tips and recommendations. When we checked in, I mentioned that it was my husband's birthday and we were looking for restaurant recommendations in the vicinity, and later that evening, a personal note with birthday wishes from the general manager arrived under our door. We were not VIPs, and were not even on the club floor. Our room was a standard room, although it was very spacious, with a fantastic oversized bath/shower room and separate toilet room. The hotel is in an excellent location, central to walking to the Rocks, the ferry terminal, the Royal Botanic Gardens and, of course, fantastic shopping. I highly recommend this hotel and hope to stay there again one day.\n\nReview 14:\nWe stayed at the Westin for 2 nights for a romantic get away and couldn't have been more impressed- the hotel is large and spacious and our room was luxurious with a gorgeous bathroom with a wall that opening shutters connecting the bedroom to the bathroom. The room service was excellent and the staff were really friendly. We ate late one night in the room and was really impressed with the quality that was available- even delicious fresh fruit juices and curries. The room was very quiet and the bed very comfortable.\n\nReview 15:\nOn honeymoon in Sydney, my husband and I had booked 3 nights accommodation in the Westin. We were able to check in early after arriving off a flight from Brisbane. From our first encounter with a member of staff, it was top quality all the way. The room was amazing and the breakfasts were just delicious. Such variety and breakfasts could be cooked from scratch if you didnt fancy anything from the wide array of choice from the buffet. We had porridge twice - which is difficult to get in a hotel- and it was fab. Would highly recommend this hotel to anyone looking for treat in Sydney. Brilliant location, brilliant hotel\n\nReview 16:\nI am a long time Starwood member. I was disappointed when I entered my room and I found a hair (the private kind) ironed into the sheet which was clearly obvious as I stood talking on the second telephone (by the bed) as the first telephone (on the desk) did not work. At $270.00 room p/n I certainly didn't expect this! The only compensation I received was a bowl of fruit and a different room (no upgrade). The hotel was prepared to do nothing more for me I even spoke to the manager (just by chance whilst I was waiting in the lobby) and he did not offer anything... no apology, no nothing, he was aware of the problem and said they had sorted it out! My advice go elsewhere... oh I remember the good ol' days of the Ritz Carlton in the city... those were the days!\n\nReview 17:\nI've stayed at the Westin 4 or so times, and it never disappoints. Always clean, extremely comfortable beds and I just love the glass bathrooms. The only complaint I have is that the street frontage is almost impossible to find if you're driving in. And the staff aren't always the most helpful.\n\nReview 18:\nSecond time to stay here and it remains a very polished hotel. Staff are fantastic- especially on the executive floors. Definately worth upgrading to these rooms if they give you a good rate ($50 per day is what I paid over the standard room cost of $260/ night. I only wish that the hotel would include internet connection for free. For rooms facing Martin Place, the night time noise from the Ivy nightclub can be annoying if you are a light sleeper so request a room facing the other way, or even facing inwards on the lower floors. The gym is a bit strange- it is shared with a regular gym\n\nReview 19:\nI had to travel to Sydney on business last week, and I chose to stay at the Westin. It was my first time staying at a Starwood property. I cannot say enough good things about my experience at the Westin Sydney. From the moment I arrived through until I checked out, everything: the service, my room, the staff - everything was top notch. My room was clean (and I am incredibly fussy about that). The bed was unbelievably comfortable. The hotel is in such a wonderful, central location. Unfortunately my room had a very ordinary view - but since I was only staying one night and was on a business trip and not vacation I didn't care about that. I was thoroughly impressed with my experience there, and will not hesitate to recommend the Westin to friends and family. The only thing I didn't like was that my stay at the Westin was so short - just overnight. Next up is a stay at the Westin Melbourne, and I hope that they are on par (if not better) than their Sydney counterpart.\n\nReview 20:\nWestin Sydney is a wonderful hotel in a perfect location. Upon our early arrival the front desk staff was very kind and understanding of our 15 hour flight from the US. We were given a room immediatley. The room was spacious and modern. There was a floor to ceiling window with an amazing view. We were lucky enough to have a room on the 27th floor. The bathroom was also perfect. The rain shower was my personal favorite. The concierge was also very helpful. We had many great dinners in Sydney thanks to his knowledge and expertise. We only ate breakfast at the hotel. A bit pricy but good. The Westin will always be our hotel of choice when traveling to Sydney. Thank you for enhancing an already amazing experience.\n\nReview 21:\nWe booked at this hotel for more than 2 months ago.you would think they'd give you a decent room,but ours was overlooking a huge aircond,in between buildings and overseeing an office!we can actually see them eye to eye!we cant open the blinds unless you want to 'amuse' those people from the building across from you.i think if you want a decent view room,you just cant go through a middle party such as wotif etc,you'd have to book directly with westin.otherwise,they'd treat you as an underrated customer,im telling you!even then,they stuffer up the booking by only giving free breakfast for one person instead of two.yes,you would think planning for many months before would give you some worry free,but this may not happen to everyone,so just keep that in mind.Please bear in mind,this hotel is humongous and there are other businesses in the same building so it doesnt really have the comfort feeling,i would say more like PRETENTIOUS customers with class.it seems that almost everyone has got branded clothings and all and we really felt out of place.its better if you go to just a hotel building like sheraton to get the closeness and warmth feeling.\n\nReview 22:\nMy wife and I stayed at the Westin for a day and a half for a weekend convention. The side rooms (on floor 12 at least) face a narrow gap between office buildings, without much privacy. The rooms are quiet and modern, and the bathrooms are beautifully decorated. However ... the turn-down service turned-up after 9pm, our breakfast had a dirty coffee cup included, our newspaper was missing one section, and they didn't put in our Starwood number from the booking form. Each were minor issues - although I don't think I've ever turned over a newly arrived room service coffee cup to find it needed a wash before - but they added up to a less than OK experience.\n\nReview 23:\nThis is the second time I have stayed here and I didn\u00e2\u20ac\u2122t like it 2 years ago and I still don\u00e2\u20ac\u2122t Oh yes, you\u00e2\u20ac\u2122ll be impressed by the d\u00c3\u00a9cor and the general finish of the place. But just wait till you have a shower. Now you know how annoying it is when you have a shower and someone in the house washes their hands or flushes the toilet. Well, imagine that in a hotel. The fluctuations were so severe I tried to shower very late at night but even then I kept getting frozen or burnt. Unbelievable, in 2 years they never bothered to fix it. Also, I don\u00e2\u20ac\u2122t know why but the Heavenly bed just didn\u00e2\u20ac\u2122t feel so heavenly.\n\nReview 24:\nGreat hotel location which is a comfortable walk from great restaurants, Circular Quay, Darling Harbour, The Rocks, the shops and the theatres. Staff are friendly and efficient and the business centre is excellent for printing boarding passes and checking emails if you don't have an i phone. Rooms are a good size and bathrooms luxurious.The historic architecture add charm to the whole experience.\n\nReview 25:\nIf you want a pleasureable stay at this hotel dont take your car or more importantly dont mention parking charges to any of the staff. I was gobsmaked at the parking charges and simply asked the front desk why the parking charges were so high......it must be a sore point as the young girl tried to blame every other company except the westin ( Macquarie Bank copped most of the blame ) and when i mention i was not staying at the Macquarie Hotel she asked me would i like to cancel my booking!!!! It just got worse from then on..... Anyway i have sratched off The Westin from my list of Sydney Hotels.....Oh and dont ask for a slightly late check out, another blame game will begin... steve@qpt.com.au\n\nReview 26:\nMy daughter and I enjoyed a weekend stay in Sydney and couldn't fault the hotel other then the reception staff who were a little unwelcoming, the rooms are lovely, fitted out well, great heavenly beds, location is perfect and would stay again when we visit Sydney next\n\nReview 27:\nWe stayed 2 nights at the Westin Sydney. This hotel is smack bang in the middle of the CBD and within easy walking distance to most of Sydney\u00e2\u20ac\u2122s main tourist attractions. The rooms are modern and well designed; there is a shelf, nook or crevice for all your items. The bathrooms are very cool, lots of glass and mirrors and contain a separate bath, toilet and multiple head shower. The glass wall separating the bathroom to main room is a quirky touch, with the motor driven blind offering privacy if needed. The buffet breakfast is one of the nicest I have had at any hotel, with plenty of options, all fresh and of high quality. While the breakfast was included in my package, some may find the AU$42 steep. The hotels decor is modern and not too fussy and the staff were friendly, professional and helpful.\n\nReview 28:\nIt was for our Wedding anniversary. There were complimentary bottle of champagne and a nicely decorated plate of pastry waiting in our room when we checked in. Room is spacious, clean and contemporary. Fitness center and swimming pool were nice. Luxurious and best in its price range. No doubt for the next visit.\n\nReview 29:\nMy wife and I stayed here at the end of a business trip for one night. The property itself is great but the staff was absolutely horrible. We ate at the restaurant as soon as we arrived. When the bill came we presented our SPG card, to which we were informed that a different menu applied to SPG members. A look at the special menu revealed prices increased equal to our discount amount! Before retiring for the evening, we scheduled an airport shuttle for the next morning to catch our 9 am international flight. After the shuttle failed to arrive at the specified time, the concierge called the shuttle company and revealed that we had never actually been scheduled on a shuttle that morning. Within the less than 24 hour period we stayed at this hotel there were numerous other annoying interactions with the staff, too many to list here.\n\nReview 30:\nI remember my first trip to sydney, the bridge, the harbour, the impeccable Westin. It seemed so grand back then, and the amenities and service impossible to beat. Fast forward to 2011, the exterior of the building is as beautiful as I remember, and the room condition is surprisingly good for a hotel with some age, however, the service was absolutely a disaster. I was surprised when the concierge proudly displayed their clefs d'or badges, during my 4 night stay at westin, in no way did they provide any sort of helpful, sound advice to warrant those badges. Not only were they unhelpful, they were downright rude. I was disappointed, expected much more from this property\n\nReview 31:\nI arrived at this hotel about 9am after a grueling 23 hours of flying from Miami. At check in my room was not yet available, so I took advantage of the free wifi in the lobby and made a little walk around the neighborhood. At 11am when I returned the front desk notified me that a room is now available and I can check in. I had an executive club room with wonderful views of the clock tower in the neighboring plaza. Everything in the room was perfect from the shower (Heavenly) to the linens. After a day out seeing the sights I returned to my room to find some chocolate covered strawberries and chilled Champagne. The executive club was a great plus and the evening hor's d'ouvres were great along with the complimentary cocktails. When I return to Sydney I will definitely stay here again\n\nReview 32:\nFirst stop in Australia on a months holiday. Very comfortable rooms, wonderful beds and excellent breakfast. There is free wi-fi in the loby and also free internett access in the business centre which is a big bonus. The Westin is in a very central location easy access to Darling Harbour, Circular Quay and all the main tourist sights. The Hotel also has access to trendy bars and restaurants (not owned by Hotel) on the lower ground floor which served good food at reasonable prices. The main criticisim we have is the frontline staff, they need to be friendlier, we found the concierge was not at all helpful and the reservation staff spent most of the time with their heads in computers and never acknowledged guests unless you went up to the desks. We just felt as if they were doing their jobs but had no interest in customer service. We would most definitely stay at this hotel if we visit Sydney again.\n\nReview 33:\nAn outstanding hotel conveniently located in the CBD within walking distance of all the major sites The lobby opens up to an amazing seven story atrium that exposes the renovated exterior of an early twentieth century building that the hotel also used for its conference center, spa, and exercise facilities Adjacent to the spacious lobby, shops, restaurants and a cafe encircle the atrium. It is a beautiful architectural combination of old and new. Front desk, concierge, and bell staff were very helpful and courteous. Rooms are spacious, comfortable, and well appointed. Free wi-fi in the lobby, and a business center available for longer sessions on the internet. The highlight of our stay was the morning breakfast buffet that included a host of fresh fruit, healthy fruit drinks, meats and cheeses, pastries, and cooked items such as omelets and eggs. A great way to start the day before touring Sydney.\n\nReview 34:\nNormally I like Westin due to their heavenly beds. I don't know why but at the Westin Sydney the mattress has been sooo soft that I couldn't sleep at all. I called the reception and the told me that they can help me - the next day (which didn't help since I stayed only one night)! So finally I moved to the floor and tried to sleep there. It has been one of the most horrible nights I every had.\n\nReview 35:\nI stayed here with some friends in August 2009. The hotel is so so lovely. Very clean, value for money, many facilities, glamorous, nice rooms. very convenient central location, the city is at your door step! freindly staff and concierge was good, if u want a classy and reasonable hotel to stay in, Westin hotel if your best friend, I highly recommend it.\n\nReview 36:\nThe Westin is an amazing hotel in an amazing location. The staff are very friendly and approachable. Even though the hotel it self does not have a day spa. There is an endota spa in the same building - you just have to look. Our room was clean and absolutley no problems. Everything you would expect from a 5 star hotel. Would reccommend highly.\n\nReview 37:\nWe stayed here for 3 nights before flying OS. We were on the 29th Floor with a view of the clock and harbour. The room was quiet, the bed excellent so we slept well. Breakfast in the ex lounge was included. We had a car and the only complaint was it was very slow to get the car up with valet parking.\n\nReview 38:\nWe stayed at the Westin for 2 nights in July. We had an Executive Superior Room which overlooked the clock tower. Having booked on the internet, we got a very good price for our room. This included breakfast in the Westin Club room, not a huge selection but adequate for my husband and I. We found the room to be spotlessly clean with beautiful clean white linen (I'm very particular about clean linen and duvet covers). The bathroom was lovely and having a seperate WC. The two shower head option was nice and I did not have a problem with water pressure. The location is very good, only 5 minutes walk from Circular Quay, Darling Harbour and Hyde Park, one minute walk from Pitt St Mall. Concierge is very helpful. Great food available in the lower level food court. The internet is available in their business centre and it was fast and also had printers available for guests use, which I found to be excellent. We will be staying here again upon our return to Sydney and we will be recommending this hotel to our friends.\n\nReview 39:\nThe location of the hotel is very good, but the price is too high compared to other hotels. The internet cost $25 minimum for 24 hours - a rip off\n\nReview 40:\nThis is not a leisure-oriented hotel at all -- misses the balance that Westin properties usually establish (I have stayed in many). Gym was only open 1 of the 5 days I was there, and is actually just access to a private health club in the same building. Was not told of this on booking or check-in. Other than that, zero leisure facilities. Room view was of a dark alley. Had to strain to see if it was cloudy or sunny. As I was on extended stay and am SPG status, asked for a room with at least some light -- was told they could move me but at AUD40 more per day (!!). Needless to say, will not be returning to this property. Totally over-rated except for very short business trip when someone else is paying.\n\nReview 41:\nThe Westin is currently my favourite hotel in the Sydney CBD. My partner and I have stayed here on 4 occasions in the past 3 years, and every time has been excellent. The rooms are modern and spacious, the location is very central to most of the attractions in Sydney, and depending upon the position they can have a great view of the clock tower nearby, or of the iconic central courtyard. The staff are very attentive and helpful and the buffet breakfast is one of the best in the Sydney CBD. Of particular interest is the sandstone architecture throughout the hotel, as the building is one of the oldest original buildings in Sydney. Great for a romantic weekend in the city.\n\nReview 42:\nIt is a good hotel - no doubt about it - great location, nicely fitted out - great \"heavenly\" beds etc; but I just find that this Westin lacks that \"something more\" that you get from some other Westin's around the world. I continue to stay here whenever in Sydney and maybe that is my point - I keep coming back but there is never really any acknowledgement of my continued patronage over and above the 500 points Starwood Preferred Guest (SPG) benefit on arrival. The hotel is in such am amazing location, in the old GPO (Post Office) building - it could be a truly great experience, it just lacks something that it is hard to put a finger on.\n\nReview 43:\nFinally a city hotel which is high quality and luxury but still down to earth. 5 - 10 minutes walk to all main things, just sitting right in the middle. Spacious, great breakfast, fantastic interior. Even the rooms have that little bit extra, ie you can look through a bg window in your room and out the window. Mixed international customers, the business folk, families, sporty looking people. All very nice and open. But the staff really make it. Always helpful and they even smile. Some stars in all areas, front of house, door, restaurant, even the room cleaners have a friendly word. Truly great, thank you Westin. Lucky I still have some more days.\n\nReview 44:\nI usually stay at Hotels in Circular Quay and I thought I'd miss being close to the harbour and Opera House. To be honest the Westin was such a pleasure to stay in that I didn't think about it. From the Hotel's main entrance if you turn left you're in Theatre land and designer heaven. Turn right and you're metres from the Pitt St Shopping Mall and Westfield. The choice of restaurants nearby (in fact in the building) would satisfy even the fussiest of diners. The Westin is a very busy Hotel, at peak times the check in line can be quite long. Nonetheless it's all handled efficiently. We have the advantage of being SPG members and had a fast check in. The staff have the ability to be friendly and professional without being 'gushy'. Congratulations must go to the Management team. Definately my new 'home' in Sydney.\n\nReview 45:\nI would recommend this hotel to anyone - I stayed here on business, but with my family in toe, and experienced faultless service. What I liked: Rooms: The rooms were well appointed, modern and clean. It had an updated feel to it which I liked Executive Lounge: Service at the lounge was second to none. The staff there recognised our favourite drinks, and always served with a smile - even 5 minutes before closing time. It is always good to be greeted as if you are an old friend, and they certainly treated you like one! Concierge: The concierge was very helpful and made good restaurant and food recommendations. Overall, friendly and engaging service. Loved it and will be back.\n\nReview 46:\nStayed here overnight for our wedding anniversary and was extremely pleased with the serviced we received. The hotel is located in the middle of the city, close to the retail shops and restaurants. Public transport is within easy access and so are the tourist spots. Suggestion for future customer service improvement and guests satisfaction: Increase staff at checkin counter to reduce guest waiting time... The bathrooms are excellent and it would be nice to provide additional toiletries like bath oil or bath bubbles.\n\nReview 47:\nFor $470 a night you would expect to be staying at a hotel with a pool and gymnasium. The Westin Sydney has neither at the moment because they are closed for a refurbish. Had we been told that when we made the booking we would have stayed elsewhere. We also weren't told about the lack of facilities when we checked in. Our \"deluxe\" room is small and dated. Most hotels we have stayed at in Sydney including the Hyatt, Four Seasons and Shangri La have spectacular views but the Westin has views of city buildings. When you have a massage at the Westin they come to your room. For the price of the room and the massage you would expect them to have a spa where you could have your massage. That's certainly how it works at every decent hotel we have stayed with around the world. Whoever hands out the stars should head back to the Westin Sydney for a visit because for this hotelnto have five stars then it makes a joke of the whole system.\n\nReview 48:\nBeautiful hotel with very comfortable beds and great service. Only Ethernet in rooms. WiFi in business center and lobby. Pricey hotel.\n\nReview 49:\nWe stayed at the Westin for the week-end. Check in was quick, and friendly. Our room looked over the atrium to the clock tower, very nice. The room was spotless, with a modern spacious bathroom and dressing area. The staff were all very friendly . I would definitley reccomend The Westin. The beds and pillows were an absolute dream to sleep on. Close to everything and only an easy 10 minute stroll to Circular Quay.\n\nReview 50:\nWe were in Sydney for pleasure, and decided on the Westin since we've always had great experience. No different with this location in Sydney. While you felt the hotel was mostly used by business travelers given its location, we loved staying here. The gym is great, the breakfast in the am, amazing. And its central location was perfect for what we needed. We walked or hopped on a bus from locations close to the hotel Would definitely stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31850, "query_start_index": 31852, "query_end_index": 31852, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "68%", "inner_docs_start_indices": [176, 433, 845, 1097, 1920, 2809, 3561, 4100, 4943, 5857, 6859, 7006, 7549, 8591, 9125, 9762, 10543, 10851, 11457, 12448, 13180, 14350, 15024, 15655, 16067, 16782, 17063, 17886, 18212, 19066, 19755, 20561, 21484, 22407, 22816, 23185, 23543, 23857, 24895, 25054, 25777, 26468, 27125, 27792, 28627, 29322, 29856, 30809, 30956, 31386]}
{"id": "114581", "pid": "114581", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed at Swissotel the weekend of Oct. 10th. The hotel is in a great location sort of in the middle between Millennium Park/Art Institute and the shops on Michigan Avenue. We were able to walk everywhere and even to the train stop, which is maybe 7 blocks away. At night, it was too cold to walk, so we took cabs, even to places only 1 mile away. The hotel was simple, clean and didn't try to be too trendy or over the top, with mostly business travelers. The double room was spacious and clean.\n\nReview 2:\nThe Good: Great location. Stayed on the 34th floor facing the lake, river, and Navy Pier. Wonderful view, especially on Saturday night when the pier had fireworks. The Bad: CONSTANT elevator noise Loose carpeting Shower leaked all over floor High pitched tone from air conditioner (maddening!) Staff not very helpful or friendly Overall, a so-so experience; will not stay there again.\n\nReview 3:\nwe got a last minute rate on priceline for here.....but the minute you walk in we started getting nickeled and dimed....you want an upgrade, it'll cost you, $50-something to park, $9 for bottled water, $15 for internet....i know they're hitting up foreign business types for these charges, but puh-leeze....we're average folks looking for an overnight for a family function.....the hotel is beautiful & clean (which with the current bedbug situation in big cities is a major concern), so i'll pay the price for the room if it is what get sme clean & nice, but treat your guests like guests, not a cash-cow.......hint & tip....we self-parked about 1 mile away, saved over $20 on parking and cabbd once for $6 and walked back in the morning\n\nReview 4:\nIt took me a while to get down to writing reviews, but this was the second time we stayed at the Swissotel. We got an amazing deal on travelocity where we got a deluxe, river/lake view for an incredibly good price. When we arrived, they had a King bed reserved but instead we got stuck with two doubles, so they moved us to a higher floor. Front desk staff were not super easy to work with but it wasn't too bad. Not as central to everything as we would have liked - not convienent to walk to Navy Pier, but convienent to bus stops and everything else we wanted to see. Honestly, I would rate the service and location a three, the rooms a four, and the view a five! The view of where the river meets the lake is what makes this hotel magnificent! !-Although they seem to have plopped up some apartment buildings so the view seems a bit obstructed now. We love Chicago and will return as often as we can.. if we get a good deal, we'll stay at the Swissotel again!\n\nReview 5:\nWe stayed at the Swissotel for a three day weekend, and were disappointed to see the construction when we arrived. Is it just me, or is this information not clearly stated on their website? A giant tarp where a lobby should have been was pretty weird and unwelcoming. The room itself was fine. More bland and generic than the \"European elegance\" claimed on their website. The lack of hot water, was definitely not fine though. There were a couple pluses to our stay at Swissotel. The location is good, the bed was comfortable and the room was clean. These few good points certainly did not redeem our experience, and I wouldn't pick this place again, even post-construction.\n\nReview 6:\nBelieve me, It was just OK. Great fancy hotel name - but ultimately disappointing. Uneventful dated 80's room decoration, hot water faucet in bathroom leaked constantly - tried reaching front desk to have them fix it and there was nobody ever available to help. Room phone gave out after a day, front desk management \"too busy\" to attend this very simple request - fix the faucet. OK Dreadfully slow laptop connection and yes - NO Wi-FI available. Air conditioning got me sick, do they ever change the filter? guess not, since my sinuses were literally killing me. I was truly disappointed with this hotel- frankly, I went for the FANCY name w/o first reviewing it on this site - learned my lesson. Please stay elsewhere in Chicago - there are plenty of options know what I'm talking about.\n\nReview 7:\nLooked to stay here after seeing several good reviews, and and pretty good prices on several websites, but could not find a site that didn't post hundreds of dollars in extra person fees. If you looked up a room for 4 people they would give you the price for the double and then in the summary show $300 in extra person fees making it well over the prices of any other hotel. $300 for extra people for 3 nights?! Bah! I would also look up 2 doubles for 2 people (sort of cheat the system) and they wouldn't even post rooms available for 2 beds unless it was 3 people or more and then charge you extra person fees on top of that. Expedia, Priceline, Momondo, Bing, all the same story. As 4 collage students looking to spend part of their spring break in Chicago, this is not the place for a good deal for an off season deal. Bummer.\n\nReview 8:\nNice hotel, conveniently located to the magnificent mile and public transportation (bus). The room was great, with an AWESOME view of the lake and Navy Pier (the room/view is what bumps it up to 4 stars for me!). On the flip side, it was apparent that there were ongoing renovations - the room was loud at odd times (banging, etc.). Also, the houskeeping overcharged us for stuff that we never used from our minibar (to management's credit, it was quickly fixed and taken off our bill). Also, at $50 a night, parking costs are outrageous. We parked in the public lot under Millenneum Park just a few blocks away.\n\nReview 9:\nVery pretty rooms with an European flair. We had a great view of the river, and could walk to everything. We said 'wow' when we opened up the curtains. The prices in the restaurant were extremely high however.\n\nReview 10:\nstayed at swissotel for 5 nights - just myself and two children (aged 4 and 6) all the staff could not have been more welcoming, the room service was prompt and efficient and not overly expensive. I would definitely recommend this to anyone wanting to access all tourist attractions as its very well situated and easily walkable for little legs!\n\nReview 11:\nAbsolutely loved this hotel! Our room had a great view of the skyline and river. The room was spacious and comfortable, with loads of storage and a great bathroom. The beds were heavenly and the pillows were perfection. The location is great, just down from a bus stop and within walking distance to millennium park, navy pier, and Michigan ave (as well as Giordanos-for amazing pizza). Definitely coming back !! !\n\nReview 12:\nWe booked a 5 nights with the hotel, checked in at 7pm Sat, the small drive way was cramped with cars waiting to be valet parked. Could not even unload the luggage, The lead service men was quick and efficient. I was able to self-park behind the hotel $30 for 24 hours. better than the $52 a day. or $24 at the millennium garage 10 min away. The only thing we didn't like was the $15 per person per day to use the fitness and pool on the 42nd floor. Even though we were at the lower level (5th) with several buildings blocking the view, but we can see the lake and river. Navy peer is in sight, but don't be fooled -- it is a hike to there, because you can't walk across the highway/loop or the river. So, you can even see the fireworks from the room - that was nice and cool. Internet is extra of course.\n\nReview 13:\nFor my annual visit to Chicago with my wife we stayed at the Swissotel for 4 days. Ask for a room up high (floor 35 to 40). We splurged an extra $25 for the lake view and it was worth it - larger room and terrific view. The gym on floor 42 is outstanding - takes up the entire floor with a large enough pool and hot tub - all with magnificent views. We had a problem with our door which the staff fixed quickly so that in no way did it interfere with our time there. The quality of the amnities (TV shampoo shower bath etc.) were outstanding. I have no compliants whatsoever.\n\nReview 14:\nWe stayed here on New Years Eve so we could watch the fireworks from Navy Pier, that didnt happen because 2 building are right in front of the area where they shoot of the fireworks. Maybe from the top floor you could see but we were on the 26th, its a beautiful view of Navy Pier and the city but not for fireworks.We were very impressed with the efficentcy at check in and the security at night.It was so quiet we slept great. (The sheets could be a better quality they were scratchy.) Great bathroom with a great view too.\n\nReview 15:\nRoom are perfect with excellent view. But service is bad and they don't carry respect. Very expensive parking of $52 and let me tell you a shocking news, they stole my GPS. And they say what is the guarantee that you have a GPS in your car, and fill a claim foam at the end. They don't realize that i pay 3 times for a night room than a GPS, i don't damn care about the GPS but a little respect and care for there customer. I never recommend for this hotel ever in my life again.\n\nReview 16:\nWhy is this hotel open? It's still under construction. Lobby not open yet, main entrance closed. For some reason it was impossible to reach room service, had to go out to eat instead. The rooms are OK though, nice modern TV system which is important to me since I spend a lot of time in the hotel room. Internet WiFi connection was fast and 10 USD per 24 hours is a good price.\n\nReview 17:\nI'm surprised by the reviews here, because we were disappointed by this hotel. It exhibits neither Swiss efficiency nor American service. The decor of the rooms and the communal areas is really dated, looks like it hasn't been touched for years. The other big gripe was with the reception staff, who were rude. There was absolute chaos in the reception on the afternoon of new year's eve - it appeared the hotel was overbooked, and the place resembled a refugee camp. The only positive was the view from the room, which was stunning. But the location is a little isolated - not a massive deal, but it's a brisk 10 minute walk to anywhere in the city centre, and it can be very brisk in Chicago at this time of year. There are loads of good hotels in the city centre which offer bargain deals - go for one of those instead.\n\nReview 18:\nAt check-in no one told me which floor I was on or how to use the elevator system. The room service menu was overpriced ($30 for a sandwhich + 20% gratuity) but the food was delicious and delivered quickly. The faucet in the bathroom dripped all night and it sounded like my neighbor was showering all night too. I hear the Swiss has a great river veiw but mine looked into an office building. In the morning I asked for directions to my meeting and the nearest starbucks and was told the location was right through the glass doors on the concourse level and that there was no Starbucks near by. After 2 blocks of walking I found a Starbucks and the building where my meeting was held. I will try the Hard Rock Hotel next time I visit Chicago.\n\nReview 19:\nPros: very comfortable beds, nice rooms, excellent views Cons: They nickel-and-dime you to death! Parking for hotel guests is $52! That's crazy. There is a $15 fee to use the pool, sauna or fitness center. An order of bacon for breakfast is $9. The mini bar is unheated and a small bottle of water costs $9. There is no mini fridge in the room and the little extras like shampoo bottles and hand soap are miniscule and there are few of them. The tv channels available are fewer than I get at home with basic cable. And there were only two people at the front desk checking in guests. One of them was ignoring guests while she typed on her computer, so there was effectively only one person checking guests in - and this was on a Saturday! He was not particularly gracious. Both of the them seemed slightly annoyed at having to do their job. This is supposed to be an upscale hotel but it is a poor value for the money and definitely not worth the price.\n\nReview 20:\nHave stayed in several chicago hotels and this is one we will cross off the list and never stay there again. On reservation requested late checkout, upon arrivial requested late checkout again. My daughter was competing in a gymnastic event that did not get over with until 1:00pm, husband called hoted to reassure the late checkout, asst. manager said there would be a $75.00 fee. He had to leave the event. Noisy neighbors all night long, management did nothing, requested to be moved, all had to clear the room at 1 30am if we wanted to. (child already asleep) had to call the noisy room ourselves. Daughter had to be up at 6:00am. There is a charge just to use the pool. Not worth it considering the water temp, was cold. Staff was rude and did nothing to help our situation. Great view from room that is about it.\n\nReview 21:\nStayed here for 2 nights 8th and 9th July booked with purelyamerica \u00c2\u00a3189 for 2nights. great location great views we were on the 27th floor over looking city Wrigle building and chicago river . Where ever you are in this hotel you get great views we loved sitting in the jacuzzi on the 42nd floor over looking navy pier lake michigan and the city. For my 16 yrs old daughter it was one of the many highlights of our holiday. We recommend the buffet breakfast. Staff were friendly.\n\nReview 22:\nWe booked a July 4th stay to watch the fireworks. When I called I told the person at the hotel we were staying there to WATCH THE FIREWORKS. Instead of telling me the fireworks would be at Grant park on that night only and would not be viewable from the hotel at all, he said that an act of god might prevent fireworks viewing. Now to me an act of god is bad weather, not 5 tall buildings blocking the view. I felt misled and cheated. I brought my 80 year old mother there to see Chicagos fireworks and instead saw nothing. The Swissotel really misled me. Instead of a future customer they have a disapointed former guest who will not be back. We spend alot of time in Chicago on weekend trips. It will never be at this hotel again.\n\nReview 23:\nThis is a lovely hotel in a great location. We were there from 07/03 thru 07/07. It was very busy for the 4th of July weekend (family with 7 kids in next room, Yikes!) and very quiet on Sunday and Monday. The cost is about the same as the Hyatt Regency, one block west, but a much, much better value than the Hyatt. The room was clean at all times. The pictures I've attached are from my cell so they are a little blurry but you'll get the idea. To nitpick, the number of TV channels isn't great and the hallways had debris on the carpet for a few days that should've been cleaned earlier but these are minor items. We would stay here again in a heartbeat. This is a very good value in a great downtown location. Stay at this hotel.\n\nReview 24:\nThis hotel nickel and dimes you for everything -- $15 to use the gym, $11 for wireless internet. I wouldn't mind the charges if I had known about them in advance or if they had just folded it in to my bill and I would have paid a little more... It's just irritating to arrive at the front desk and be told you have to fork over extra money for what should be basic hotel functions AND THE WORST PART IS THE WIRELESS DOESN;T WORK except in the lobby. In the room, it only works occasionally (just enough to frustrate you) so you have to use your computer downstairs in the noisy lobby. This is a serious minus for a business hotel--wireless is a non-negotiable for me. I won't be staying here again until I hear that they have upgraded this service.\n\nReview 25:\nSwissotel always makes a pleasant stay and the Swissotel Chicago was no exception. The location was excellent! Just a short walk to Michigan Ave and you are just right across the road from the river which now has a great waterfront for walking or a morning run. Beautiful city, beautiful views from most rooms, very good service and ammenities. You can sign up for their rewards program and receive complimentary breakfast and use of the gym and pool as well. Great trip!\n\nReview 26:\nVery Very noisy - Constant water running through pipes. It was terrible!! There are much better hotels to stay at in Chicago. Thier parking rate is obnoxious ($42.00 a night) and way too far out to walk to much. If you must stay here, try to park for free on dead end street (feed meter on weekdays) and take the stairs down to the next street level and you will find a Jewel grocery store for sodas/snacks. (A can of soda at the hotel was $4.50 plus 18% restocking fee!!)\n\nReview 27:\nMy wife and I recently stayed for two nights. Our lakeview room on the 22nd floor had a wonderful view and was very clean and most comfortable. We thought the location was very convenient as we like to walk and we were just a block away from both the boat and trolley tours. No problem with check-in or out, and the staff was most accomodating. A fine hotel and Chicago is a great city!\n\nReview 28:\nWe had a wonderful \"staycation\" at the Swissotel! The location can't be beat and we were upgraded to a corner suite overlooking the river and lake. The staff were friendly and helpful. The bed was very comfortable. And the pool and jacuzzi were a nice option. Great stay!\n\nReview 29:\nWe stayed five nights at Swissotel Chicago and loved every minute of it! It has gorgeous views of the river and lake and is close to pretty much anything. We were able to walk everywhere we wanted to go - Navy Pier, Sears Tower, Grant Park, Museum Campus, Hancock Center, Michigan Avenue - you name it. The service was awesome. From the moment we checked in, the staff was courteous and meet every need, including arranging for a crib for our daughter and making sure it was safely set up before leaving our room. The pool was also really nice and, since it's at the top of the hotel, offered even more gorgeous views of the city and lake. We got a great deal ($109 a night), which we booked as a special through travelzoo. The room service was a little expensive but very good. The concierge was wonderful with giving us accurate directions to attractions as well as recommendations for restaurants. I hope we can stay at the Swissotel every time we visit Chicago!\n\nReview 30:\nThe Swissotel is a great place to stay in Chicago. Great staff & very helpful. The rooms were very clean, had all the ammentities and more. The hotel is in a great location and close to Millenimum Park, Magnificent Mile, Navy Pier. Transportation is everywhere. Lots of cabs, buses, trolleys and near the L train. The city is very clean and we felt very safe. Great harbor. Will go back again.\n\nReview 31:\nA friend and I went on a last minute trip to Chicago and stayed at the Swissotel. Our room was average and clean, we did have a view of the lake. What was a little surprising was everything was an extra charge. To use the gym or pool was a $15 a day charge, to print our boarding passes was a $6 dollar charge and internet service was a $9 a day charge. We did borrow the umbrella that the hotel leaves in the room for guests to use, and returned it, yet I was charged $20 for the umbrella, which I am still disputing with the hotel. Our room never got cool, we called down to the front desk twice to have our room checked, no one ever came. The concierge was Swiss and had a very difficult time understanding that I wanted directions to a bakery that sold cupcakes, it was like a ridiculous game of charades. Our vacation was wonderful our accommodations where less than wonderful.\n\nReview 32:\nI found a great deal on Travelzoo for $109 a night... almost too good to be true. This hotel was awesome! Amazing views, great location and the most comfortable bed ever! If you can get the same deal, I definitely recommend this hotel. Rooms in similar hotels would usually be about $250-300.\n\nReview 33:\nafter all it is a swissotel. you can never go wrong. all around the world, the quality of hospitality in hotel business must be benchmarked to these hotels. I had a grand time at swissotel chicago. the staff was friendly and knowledgeable. the concierge was excellent. there was construction next door. friday afternoon was little bit noisy. during the check-in there was a miscommunication with AMEX travel services and the reservation but the front desk was able to pick up the ball in matter of minutes and fixed the issue. other than that the stay was enjoyable.\n\nReview 34:\nFolks, this place has seen its better days. My husband and I have been traveling to Chicago for more than 20 years and have stayed at the Swissotel many times. It used to be such a lovely hotel but it is really worn out now and it just seems to get worse every year. Fixtures in the bathrooms are rusted, furniture is old and banged up, the beds are uncomfortable, the pillows worn out, etc. And, they have raised the parking rates to $49 per day! We'll never go back. Such a shame...\n\nReview 35:\nWe just spent 2 nights at the Swissotel in Chicago for a daughter's graduation. I've stayed in other Swissotels and assumed that this one would be of the same level. I was wrong. The normal and expected amenities such as robes, magnifying mirrors, a morning newspaper and decent toiletries were all missing. Instead we were offered a rude and incompetant staff, amateur and slow valet, over-priced internet, garage and fitness room access charges and an inept business office. Don't think we'll be staying at a Swissotel ever again! The \"nickel and diming\" business is bad enough in a top tier hotel but this Swissotel feels more like a $350/night Motel 6.\n\nReview 36:\nStayed two nights to meet with our son. Great hotel, excellent service.\n\nReview 37:\nWhen I arrived after midnight, having confirmed my reservation twice (including just a few hours before, when I'll called from the airport upon finding that my flight had been delayed), they told me that they had overbooked and that I now had no room, so they were sending me to a comparable hotel nearby. They sent me across town to an awful, noisy, foul place. The next morning they refused my request for a written record to use in regard to related charges; they also lied to me, to the group that had organized the meeting, etc., about what had happened. Folks attending the meeting who had stayed there reported various problems, so I'm not sure I missed out on anything other than sleep.\n\nReview 38:\nJust home from a business trip and 3 nights at the Swissotel. The room on the 38th floor was lovely with a \"city view\" where I could see the lake between the buildings. The 2 full beds were in a spacious room, and the bath was large with separate tub and shower. The problem with the room is at night you can hear the elevator cables running through the stations. Every time an elevator moved I could hear it. Turned the AC fan on high which helped some. Avoid rooms that end in xx18 and xx19 right by the elevators. Breakfast is very expensive in the Geneva room...$26 Swiss buffet. Valet parking is $52 per night. Internet access is $9.98 per day.\n\nReview 39:\nI went to Chicago for a favorite event, the Chicago Jazz Festival. I stayed at the Swissotel because it's the favorite of some greater Chicago-land relatives, even their 7, 10 and 12 year-old children. The hotel was a busy place for the Labor Day weekend, but the hotel was so well managed I did notice any inconvenience. The elevator system is a marvel for handling many people going in many directions in at least 40 some floors. The rooms had unexpected touches: a bath system that prevents scalding water, a a wonderful coffee brewing system plus great attentive service. The staff helped with all the questions I had giving me good recommendations and quick assistance. The hotel is a pleasant retreat and refreshment in a great city. I'l return.\n\nReview 40:\nThe location is good. The hotel can use some updating worn carpets, bathroom tiles, etc.. The staff is quite unfriendly and unaccomodating. You will get nickel and dimed in this place for every little thing. The hotel's motto is experience some \"Swiss Hospitality\" if that's the case I will never visit Switzerland.\n\nReview 41:\nVery, very poor service. If you're looking for good service, suggest you consider other options. The management and staff of the hotel don't get the concept of good service.\n\nReview 42:\nI stayed at the Swissotel for a long weekend and can confirm that it is a very good and convenient hotel. The concierge and personnell throughout the hotel, i.e. reception desk, bar, restaurant etc., were very friendly and always very accomodating. The hotel is also quite conveniently located in the center of town. It's a 5 minute walk to the Michigan Ave., the famous Magnificient Mile where you can do all your shopping. It is equally close to sightseeing tours which are offered right at the crossroads of the hotel street and Michigan Ave. The breakfast buffet was not overwhelming. I think it could offer more, yet, you have the choice of course to order from the menu. I guess no one will stay hungry.\n\nReview 43:\nFirst time ever staying at the Swissotel and stayed there because it was the best deal we found online. It ended up being a great decision. Excellent location, close to Millenium Park and Michigan Ave, right on the River not far from Navy Pier, lots of food and entertainment close by and the hotel itself was just amazing. Only down side was how expensive food was actually at the hotel, otherwise it was fantastic. Will definitely choose this place again!\n\nReview 44:\nWife and I spent the weekend in the city(yes we are from the burbs but I work in the loop so I'm down here every weekday) and we just can't say enough about how wonderful our stay was. The rooms are very nicely finished and the views are great! The staff was also very interested in making our stay wonderful. A great example of this was that on Sunday morning we were about to head out to the Institude of Art and it started to rain right when we hit the door to the hotel. Each room has an umbrella in it for your use but a doorman heard me say that I was going to run back up to the room to get ours and instead told us to just wait a moment. He went to the front desk and got us two!\n\nReview 45:\nWe were very excited about our trip to Chicago and chose the Swissotel based on our research. We were in for a surprise! While the location and rooms were good, the hotel staff was unfriendly and rude but most of all my husband and I were extremely upset to find all the extra costs required for use of hotel amenities such as the internet (extra $10), pool and fitness facility (extra $15 per person per day -- yikes!). As individuals who have had the opportunity to stay at some of the world's finest Relais & Chateaux properties, it is expected that when choosing to stay at a luxury hotel of a higher price than others that these amenities would be included in the price. If you're looking for a nice luxurious getaway with exceptional service in downtown Chicago, don't choose the Swissotel -- keep looking!\n\nReview 46:\nWe had a great stay at the Swissotel. The room was generously sized and extremely comfortable. The hotel pool (an indoor pool) was great for my five year old. The only complaint involved a shower door that didn't seal up all the way, resulting in puddles on the bathroom floor. We solved this by putting a towel down. Highly recommended.\n\nReview 47:\nI stayed here back in November 2004. Service was great as I was greeted immediately by bellstaff from my taxi and the desk person greeted me with a great smile. I had a great room overfacing the Chicago River. Will stay here verytime I go to Chicago.\n\nReview 48:\nRecently spent a week here (1/10-1/14) and everything was excellent. The staff was extremely courteous, hotel was exceptionally clean, excellent restaurant onsite, nice workout facility and lounge area. It was also extremely convenient to use the 'Pedway' to be able to walk underground to our meetings in the 231 Michigan building - not having to walk outside in Chicago in January: Priceless!\n\nReview 49:\nThis was our third trip to Chicago this year (we LOVE the city!) - every time we stay at a different downtown hotel. Swissotel was definitely our favourite. When we come back in July to see the play \" Wicked\" for the second time, we will be again at Swissotel. No more need to try other hotels! The location is good because it is between the financial district and the Magnificent Mile. The room was spotless and quiet, the view amazing and those elevators were so fast. Comfortable beds, friendly service, not as many noisy sirens! We even watched the Navy Pier fireworks from our bed! This was the best anniversary ever. We would recommend Swissotel to everyone!\n\nReview 50:\nMy husband and I stayed 2 nights in a king corner room which had beautiful views of the city and the lake. It was close enough to walk to Michigan Avenue and a short cab ride to other sites. The valet service was very slow and employees weren't super friendly. Also the breakfast was closed in the morning for a private event which was a little annoying. Overall, I would definitely recommend staying there. 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{"id": "2515866", "pid": "2515866", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nif you ever get the oportunity to go to disney world, i would totally recomend saratoga springs. as you walk in you are greeted by bell boys who take your luggage of you and you recieve it up at your room. throughout my stay i had excelent service and it is well worth the money. i went there for my tenth trip for the summer this year and i will be re-visiting it over and over again.\n\nReview 2:\nWe just returned from a six night stay at the Saratoga Springs. I can't say enough good things about this resort. The staff was professionsal, helpful and courteous. When we arrived, the lady at the front desk took the extra time to tell us about the location of each of the rooms available. We took a room on the 4th foor, facing Downtown Disney, in the Congress Park Section. The room was better than I expected: spacious and immaculate. We even got to check in early. It was a ten minute drive to Publix to pick up groceries. The only negative was the Artist Palette. I only ate there once but I really did not like the food. We walked to Downtown Disney every other night. for dinner. It was less than a ten minute walk. As we walked along the lake, we really enjoyed the walk. I highly recommend this resort.\n\nReview 3:\nWhile Saratoga Springs Resort is nice from the outside that is where the niceness ends. We stayed in a grand villa paid for with money not DVC points. The room was clean when we arrived but the maid service cleaned very poorly the rest of the time. We even bagged trash and they just left it sit in our room. The buses were horrible and the complex is hard to get around. We had one member of our party become ill and the front desk would not do a thing. They will not budge at all. To order food outside Disney, they will only allow you to pick it up at the front desk claiming they cannot drop it off at your room. The grocery at S.S.R. is ridiculous offering almost no healthy choices and very little choice at all. Overall, I would never stay here again. I would rather stay at the cheap resorts in Disney than this one. I also think that the quality of Disney has gone down over the years. It is an overpriced park offering nothing.\n\nReview 4:\nThis is a HUGE property. The grounds and beautiful and the pools look nice. We stayed in a studio and thought the rooms were terrible (Small and depressing, old furnishings). No room service available and there is only one full service restaurant and one self service restaurant on the property(did I mention it was huge). The full service restaurant had no availability for dinner. If you did not rent a car or have dinner reservations - good luck!!! We stayed in a friends DVC and beware if there are not enough towels in the room they do not give them out willingly. Everything costs extra (extra soap, etc). The buses are crowded. If you are not staying at one of the Disney properties with the monorail you might as well stay outside and save yourself a few dollars.\n\nReview 5:\nOk so here we go. We arrived and they had our room checked to someone else. Then they gave us another room. Too bad someone else was there. When we finally got there we had to wait 5 hours for our bags to arrive. Next day we get to our park and they have forgotten to put our park tickets and meal tickets on our cards. This place is a joke. I know the reviews have been mostly good but I would stay at a motel 6 over this any day. We have been to Disney world multiple times to several resorts but this was awful. They gave us a couple of fast pass vouchers but waiting in line for the rides would have taken a quarter of the time as waiting for them to fix their errors. Oh yeah this is only day 2 of 10 so who knows what will happen next....\n\nReview 6:\nSpent a week here. Came in late and spent 30 minutes trying to find my room. We ended up on the other side of the complex very far away from any of the bus stops or lobby. By the time the bu got to us it was filled with only tending room. We have never had this problem at any of he other resorts we have stayed on. We are Disney Vacation Club members and will never choose this resort again.\n\nReview 7:\nMy 4 year old daughter and I stayed at this resort in a studio for four nights and it was wonderful! We stayed using a DVC member's points and was treated very well. Our studio was located in The Springs building which was close to the main pool and The Artist's Palette which offers guests a variety of food, sundries and souvenirs. It's open until 11pm too! The cast members were very helpful, the bus service (to and from the parks and the Magical Express) was excellent and check in/out went smoothly. My only regret is that we didn't stay another night for Mickey's Not-So-Scary Halloween Party @ the Magic Kingdom. Staying on Disney property made all the difference in the world and this resort is exceptional! We have decided to become DVC members! Can't wait to take advantage of all the wonderful perks that come along with membership not to mention the excellent accomodations!\n\nReview 8:\nThe stay was wonderful. I brought my dad his wife and my 2 daughters ages 13 and 18. We had a wonderful time. Having the buses pick us up at the resort and bring us to the disney parks were GREAT and convienant. The whole time we were there we did'nt have to rent a car. It was great. The only negative thing was the price. A 2 bedroom condo was $800.00 a night.\n\nReview 9:\nI am one of Disney's biggest fans so this review will probaby be skewed because of that. We stayed at the Saratoga Springs resort for the January Marathon weekend. It was a gorgeous place albeit very spread out! Use their bus system instead of trying to walk from your room to the lobby if you are far away! Ask for a room by the pool. Ours was next to the The Paddock pool and just a hop skip and a jump from everything. Our 1 bedroom was perfect for me and my two teenagers. The rooms were pretty quiet and the grounds and hotel was well kept - of course - because its Disney.\n\nReview 10:\nBefore we left I knew we weren't at no Ritz Carlton, first off we knew we wanted a 2 bedroom ( we have a family of five) so immediately we wanted to stay at the Bay Lake Towers which ofcourse Our luck is completely booked, so our next choice was the Grand Floridian We have stayed there twice before and absolutely loved it. But it doesn't offer a 2 bedroom our only option was OKW and Saratoga. We picked Saratoga because of it's proximity to downtown Disney. First off I'd like to point out it is NOT that close to Downtown at all. The rooms where spacious but out dated (again wishing we where at the BLT) and the walk to breakfast, the pool, the other restaurant, and the lobby, was Half an Hour!!! Poorly engineered in my opinion!!! Pool was disgusting, slide was boring, food sucked, only 2 restaurants. OH and guess what? No palm trees!!! We are in Florida and there are no palm trees!!!! Parking lots everywhere few busses terrible area, bathroom where nice. Ugly design, terrible theme, DON'T STAY HERE!!!!! !\n\nReview 11:\nI am a DVC Member. We normally stay at Old Key West when in Disney World. We stayed at Saratoga this last time. The rooms at Saratoga are smaller then at Old Key West. The staff is great, located near Downtown Disney.\n\nReview 12:\nWe stayed at Saratoga Springs for one night before our Disney Cruise. Our check-in process was quick, but incorrect. We had two rooms booked under one reservation and were told one was ready and the other one would be ready in a few minutes. After several hours and a phone call, it was finally ready. We were told it would be next to our room, but in fact was at the opposite end of the building. The studios were very dated and need to have an update. We felt this resort was too big and everything was a long walk away. Our family has stayed in almost all of the deluxe/deluxe villa resorts at Disney and this resort doesn't compare to the others. We wouldn't choose this resort again.\n\nReview 13:\nDon't know what all the negative reviews are all about? Just went for memorial Day weekend and we had a fabulous time. Got upgraded for free to a 1 bedroom. The condo is huge and has everything you can think of. Beds were comfy, room was nice and cold, the jaccuzzi was perfect after a long day and the view from our terrace was amazing. We cannot wait to go back!\n\nReview 14:\nBeautiful resort! Our building was at the far end of the property, so we were able to easily walk to Downtown Disney. Expensive, yes. Huge property with walking involved, yes. Walking is expected at Disney World, so get good walking shoes!\n\nReview 15:\nWe have jsut returned from a trip to Saratoga Springs in DisneyWorld. I was really disappointed with the resort. The one bedroom vaction home we stayed in at the Springs building was very dark and not as spacious as advertised. The one bedroom unit had one room with a bed and the other people were supposed to sleep on the pull out sofa in the living room. The sofa had no mattress just a pad that was very uncomfortable. The bathrooms were really small and there was only one toilet so it is really one bathroom with an extra tub (not shower). I mean who takes a bath on vacation? My husband and two teenagers who travelled with me were disappointed with the long wait for the busses to transport us to the parks. One day we waited 40 minutes for a bus to animal kingdom. We had previously stayed at All Star Music and found the property to be much more convenient and cleaner. Also the pool at Saratoga was terrible - filled with screaming kids and dirty. We will never stay at this resort again\n\nReview 16:\nStayed in a large two bedroom apartment Aug 2011. Walt disney are very flexable to ones needs and try to accommodate where possible. We stayed in the Grandstand and the apartment was excellent. Dishwasher, washing machine,tumble drier, coffee machine and everything was provided to be able to use them. The location of the Saratogo was ideal, you could get the water taxi to downtown disney which was a nice 10 min boat ride away. Stayed at other disney hotels and this has been the best yet. The grounds are lovely and the 3 swimming pools kept clean. Nice meals in the restaurant overlooking the lake. Buses came approx every 20 mins but took 15 mins to get to the other 5 bus stops and out of the resort. The grandstand was first pick up and first drop off so the buses were never full. Would highly recommend this hotel.\n\nReview 17:\nWe recently spent 7 nights at Disney's Saratoga Springs and loved every minute of it. I never stayed at this resort before (my wife has in the past) and we are definitely going back. We go to Disney every year and always try a different resort but this one is my favorite (so far). When we checked in, our room was far away from the pool and we requested to have our room moved. No problem. We were within walking distance of 2 pools and steps away from the bus stop. Our room was a 1 bedroom and found it to be immaculate upon checking in. During our stay we ate at The Artist's Pallette and The Turf Club. Both eateries were extremely clean and the staff was responsive to everything we asked for. Will definitely stay at this resort when we return :)\n\nReview 18:\nDont use the blanket or top cover on your bed. The one in the closet is usually cleaner. If i were you, i would strip off the blanket/top cover and call for KING blankets. (more than 1 if you get cold easily). Those are fresh and clean and quite comfortable. The towels are clean, so dont worry about that too much. Dont use the soaps. They dry you out. Rewash all of your dishes. Just put them in the dishwasher on normal wash ((INCLUDING SILVER WARE)) and you will be set.\n\nReview 19:\nAs far as Disney properties go, this is exactly what you would expect, WONDERFUL. It was very clean, we were able to sleep 7 people just fine. With the little kitchen it was a great way to save money on food. That being said, we did have an issue with the bus to the parks. They were very few between and often crowded both coming and going. But they did have a lot of other activities to do, such as rent bikes. Also, the people at the food court were great! There was a cast member cleaning tables, but preforming magic as he did, he gave my family many wonderful memories!\n\nReview 20:\nFirst of all best western blows this place out of the water! It smelled of old moth balls and the carpet was straight out of the 1960's. The shower in the room next to ours leaked into our room and flooded the carpet. The resort did nothing about this! The cafe, Artists Palette had chicken nuggets that sat there for two days and the rest of the food looked like it was 2 days old straight out of an elementary lunch room! If you are single with no children spend the extra money and UPGRADE to The Grande Floridian or for heavens sake find a Four Seasons!! !\n\nReview 21:\nWe stayed here to visit the Atlanta Braves Spring Training at ESPN. We had the 2 BR villa in the Disney Vacation Club. The check-in was quick and easy, very friendly. We said we wanted something close to the pool and we were right across the street, right next to a bus stop. Perfect. This hotel is also quite close to downtown Disney, just a short drive over to Disney Quest, which the kids loved. The bedrooms are large with multiple closets. The kitchen however, is incredibly small, not large enough for 6 people and the balcony is only large enough for 2 chairs. But the location of the hotel is great.\n\nReview 22:\nMy family of 8 stayed in a 2 bedroom villa in the Grandstand Building. We found the accommodations to be immaculate, very spacious, and perfect for our needs. My grandchildren loved the gian jacuzzi tub and having twins it made it easy at bath time. The kitchen was perfect for breakfast as we had ordered groceries from the Garden Groce and they we delivered and Saratoga accepted the deliver, refrigerated items and delivered them when we arrived. I found everything to be in excellent conditionmand the beds were very comfortable. The house keeping staff was terrific. Besides cleaning the room they arranged stuff animals oasn the bed for the children and they were delighted to find them set uaspf when we arrived back to the hotel. The restaurants were good, limited menus but found that to be the case at most of the Disney area restaurants. Our favorite restaurant had to be Portobello in downtown Disney. Food was great and service was amazing.I am a travel agent and have stayedmin may hotels and would have to say Saratoga Springs exceeded our expectations and I will derinetly stay there agin and will recommend this to my clients.\n\nReview 23:\nA very nice hotel I would recommend rooms were fantastic and extremely well maintained. All the staff are great and nothing is too much trouble\n\nReview 24:\nMy husband and 9 year old son stayed here from 11th to 28th August. We booked with Disney UK who were offering free dining on top of 44% off so a great deal. Infact it was cheaper than staying at say Caribbean Beach. We had a 1 bed villa in the Grandstand section, which in my opinion is the best area of the resort. It has it's own wonderful pool and only a couple of minutes walk from the main reception area, restaurants and main pool. Its worth calling to request a room as we got exactly what we asked for. The room was lovely and both the bed and sofa bed were very comfortable. Housekeeping were very good and the whole resort is very clean. We ate several times in the Turf Club which is one of our favourite restaurants at Disney. The quick service fodd is also very good and and freshly prepared. There were lots of daily activities including pool parties and movies by the pool. I really can't think of anything bad to say and will definitely be going back.\n\nReview 25:\nStayed at Saratogo springs on numerous occasions but I think this will be our last visit here. Moved rooms twice, once due to roaches and once due to furniture falling to pieces, unsafe for a toddler, yep we know we're in Florida and expect bugs but not in our room!!! All rooms we were allocated needed a right good old clean although we only had the roaches in one! The staff here need to get a \"bit of magic\" injected into them we were at Disney for goodness sake, the most unfriendliest staff we have ever encountered at any hotel - not just Disney. We kept seeing Ratatoullie scurring around at night in various locations, never seen him here before only at Chef de France at Epcot!!! If you are thinking of taking a Disney holiday I would definetly suggest another resort or stay off site! !\n\nReview 26:\nJust returned from the Saratoga Springs. We took this trip with two small children. The resort is very large, but we were lucky enough to be put in the Springs section that was close to the Disney tranportation pick up, the pool and the restaurants. The rooms were ok in size. We booked a standard room with a queen bed and pull out couch. When the couch was pulled out the room was somewhat cramped but, it worked out fine. The refridgerator, microwave and small kitchen sink were an added bonus. We had a small patio with chairs and a table that the kids enjoyed eating their breakfast at. The grounds were very well maintained. We at at the Turf Bar and Grill and had some good meals. Did not use the Artist's Pallete. The pool was great for the small children that we were with, It was not very deep. ( I think abut the deepest part was about 3' 8\".) They really enjoyed the slides. Service was excellent!! From the time we arrived until the time we departed the service was superb. Great place to stay with small children.\n\nReview 27:\nThe pool at Saratoga Springs made my son very sick the minute he got out of the pool. In fact he had to go to the doctor's which took 4 hours away from our vacation. Doctor stated to many chemicals. Disney, of course, denies any wrong-doing.\n\nReview 28:\nMy husband and I just returned from a 5 night stay at Saratoga Springs - absolutely beautiful! This is the first Disney resort that we stayed at 7 years ago on our first trip to Disney - we have also stayed at The Boardwalk and Old Key West. Saratoga Springs is definitely our favorite hotel - beautiful rooms, very spacious, and the staff (as they are everywhere on Disney property) was fantastic. We're already talking about our next trip! Love it!\n\nReview 29:\nJust returned from our first stay here on 1 bedroom apt in The Paddocks. It was brilliant couldn't fault anything really. The Arists Palatte is excellent for the odd meal and we had a great steak in the Turf Club. Staff were very helpful only complaint was some of the reception staff do not have english as their first language and this caused problems. When we were out there also visted Disney Vero Beach but much preferred Saratoga Springs.\n\nReview 30:\nWe booked our vacation hoping to have the experience of relaxation with peace and quiet in the mornings and evenings as the parks can be very hectic and rest is always needed when little ones are involved. What we found at Saratoga Springs is 8 am metal carts rattling back and forth past our room dropping off towel baskets for each room, then rolling over head on the above floors back and forth. What was very strange was the all night water running over head in an upper room which sounded like someone dropping a glass of water into a bath tub every few seconds. This is our first poor experience at disney, but certainly has postponed our thoughts of a vacation club membership as well any future Saratoga Springs stays in the future for sure.\n\nReview 31:\nPros: Beautiful Grounds Clean, well appointed rooms Excellent service from desk staff, shop clerks Walk or take ferry to Downtown Disney Quick access to busses at Downtown DIsney- great for resort hopping Great Pool Top Notch Spa Good food at casual eatery Suites available with in room laundry and kitchen Cons: Some room locations are too far removed from the pool, shop, and restaurant If you staying as a Disney Vacation Club guest, housekeeping offers limited service (full service available for additional charge)\n\nReview 32:\nwhat a great stay we had at 1311 apartment the room was like a palace so huge and we found it was so great to have the disney dining plan along with us 7 of us in total went. one thing i was a bit unsure on was the disney transport on how many people you can actually get in a bus quite amuzing sometimes but the busses were very frequent we all had a wonderful time and would definetly return my nephew was unwell on one of the days and the first aid block were brill and issued paracetamel i would reccomend the alula show in polynesian resort it was great we didnt think much of mickeys backyard bbq tho a bit dissapointed with that 1.\n\nReview 33:\nWe stayed in the tree houses and everything was great with the exception of the internet. They don't have wifi and you can only connect one computer at a time. When the room sleeps 9 it is a bit annoying.\n\nReview 34:\nThis is the third Deluxe Villa we have stayed and is up there in comparison. The studio we had was average in size and enough for two adults. The location is great being so close to Downtown Disney. The staff was kind (typical Disney) and helped with any questions. The bus transprotation to the parks was on time and always and easy trip. We only stayed for 3 days and would recomend getting a car if staying longer and doing \"different\" activities. Overall I prefer Old Key West but Saratoga is second.\n\nReview 35:\nWe just stayed here over the New year and had another great stay, we've stayed a few times and this resort is really growing on us, this time we stayed at the springs and this is the best location in my opinion, its across the road from the main building, a short walk across the bridge to the quite pool and quick service location, the bus stops here first and is only a short walk to the path for down town Disney. next time we stay we will request this location again. We used the new quite pool a few times and it was nicely heated. The rooms are your normal DVC rooms and they are pretty much all the same, they have upgrade the tvs since our last visit to larger plasma style.\n\nReview 36:\nWe stayed here for the first time as DVC members and hated how far we were from the main lobby. We had the dining plan but didn't use any of our credits at our own hotel. We didn't even get our refillable mugs...Our location was close to the front gate, good thing we had a car. The room was excellent, we had a 2 bedroom suite. The washer and dryer were AWESOME...bathrooms were big. We didnt like the glass shower doors because you couldn't use the toilet while someone was showering! This delux hotel was worth using our \"extra free points\" but I wouldnt stay here unless I could get a room in \"the springs\" area.\n\nReview 37:\nMy group of 7 adults stayed here for the Disney Princesd half marathon this past weekend. We had a two bedroom villa & a separate studio. The resort is nice in terms of theme but way too large of a property- prepare for tons of walking! We stayed in the paddocks section chosen based on TA reviews. It is a good 10-15 min walk to lobby & store. The new paddocks pool is very nice & we enjoyed the slide but there were not enough chairs at the pool for the amount of people. I think next year we will try to stay at the BoardwAlk which must have opened up as a host resort for the race after we booked our rooms at Saratoga.\n\nReview 38:\nVery big resort.stay in the grandstand or springs section which is closer to pools eateries and reception.great pool areas .wait to buses to all parks no more than 15mins.it is a great bus service we stayed in the grandstand section in a 1 bedroomwith full kitchen and laundrythis resort would normally be out of our price range but we shopped around and got a great deal with disney travel company uk which included .park tikets and the free diningplan which was unreal the parks were not crowded the longest waitfor a ridewas 15 mins all in all a magic resort and would stay her again.\n\nReview 39:\nI booked this through a DVC owner - we had a one bedroom suite. The suite itself was nothing really fancy - nice - clean and comfortable. The balcony overlooked Downtown Disney and was close to the pool. My daughter LOVED this resort. The pools are fabulous and the smaller pool by our room overlooking Downtown Disney was beautiful. They have rocking chairs by the river so that you can sit down and enjoy the nice evening breeze! The fitness center here is WONDERFUL - it rivals my gym back home - it was nice to have the comforts of home while traveling! We were on the dining plan so we ate at the Artists Pallate which was more than adequate for our needs. They offer biking - life jackets and they have a theatre on site (although I didn't use it) - this resort was simply top notch. We stayed here for two nights followed by Marriott's Cypress Harbor and this resort outshined the Cypress Harbor resort by a mile!! We loved it - the location was great - pools were great, staff was friendly and we had a great time. Highly recomend! !\n\nReview 40:\nWe stayed at Saratoga Springs in August. It was a great place for the family. We had 3 studio's with the mini kitchen. The resort seemed to be in excellent condition--It is very large, We had a room by one of the smaller pools but chose to walk to the main pool because of all the activities for children. I stay at vacation club facilities often, so we all knew we could have some walking to get to the main area for restaurants and shops, etc. We took the free ferry to Down Town Disney, but we also walked one evening....just a few minutes to do that. We also took the free bus back one evening because we were there so late the ferry had shut down. We all loved this vacation resort! !\n\nReview 41:\nWe were upgraded to Saratoga Springs, from Pop Century. We had 2(1 bedrooms), and 1( studio). Staying in the Paddock (6145, 6147, 6143). If we had it to do over, we would never take the upgrade. The hallways in my opinion needed a good cleaning. The room's were the same. Paint was falling from the walls and dirty carpet. We also had refillable mugs a total waste of money. The walk to The Springs was way to long, and the bus service took forever. People were very unfriendly, and didn't make us feel at home. Artist's Palette had the okay food, and was very confusing. The only Pro I can find is the nice pools. Being our 9th trip to WDW, we were beyond upset and new think staying off disney is be a better idea. I would never buy into SSR and would never stay here again.\n\nReview 42:\nWe paid 1500 a night for the 3 bedroom villa. As others have said, it's run down and needs updated. The upper floor air cond. didn't work. We call maint. and he fixed it. After he left it quit working again. It is hot in Aug. we understand and we came from Ohio where it's been 90 plus for weeks, but we knew the air was broken. The front desk and the manager tried to tell us it was just because it's harder to cool an upstairs. There was no way to get room service, the groceries were so high priced. $8.00 for a six pack of coke, $12.00 for a six pack of beer and $7.00 for a tv dinner. We won't go back here.\n\nReview 43:\n5 of us stayed for 4 nights in a 2-bedroom. The unit was huge, nicely decorated, with washer/dryer and a great view over the lake. We loved having a full kitchen where we could have cereal or even eggs and bacon for breakfast before heading out for the parks. The pool with the slides looked great, but it was chilly the week we were there. The bus stop for the parks was right outside of our building, and we could even walk to Downtown Disney. Beautiful property, Disney quality, looking forward to another visit!\n\nReview 44:\nThe villas are very clean and spacious. Kitchen was stocked with glasses, plates, pans, utensils, etc. The Bell service was excellent!! They were so help, even taking us to our room in the pouring rain by golfcart from the resort's restaurant. Everyone was polite and helpful. Excellent experience!! Will stay there again! !\n\nReview 45:\n(I am just now (2008) discovering this site linked on the Disney World website, which is why it's such a late review.) We have gone to Disney once more since 2006 (see Boardwalk Inn). Anyway... Saratoga Springs was a beautiful hotel! We loved it. It was our first trip to DW and the 6 of us stayed in a 2 bedroom villa. Customer service was top notch as I have come to expect from Disney. Transportation was easy on the buses. My only complaint, which is a really small one, is that they did not provide conditioner - only shampoo.\n\nReview 46:\nStayed at Saratoga Springs 1 bedroom villa from Mar 6 to Mar 13. We arrived late and used the Magical Express. Upon checking in, we were assigned to a room that was over 2 city blocks from the lobby. With no offers of help in getting to our room, we roamed around in the dark carrying luggage until we found our room. The room was lay out is weird with multiple doors and lots of wasted space. Their was a dirty sock in the floor next to the bed that was left by the previous occupants. Our sheets were not changed the during our entire 7 night stay. Housekeeping is not a priority here. I have stayed at several Disney resorts, and booked late this time, so Saratoga was all that was available. Its expensive, there were 5 bus stops within the resort before our stop so it took forever to get to the park or to return to the room. Save your money and stay off property before you stay here. Our family thought it was terrible. Dirty rooms, terrible bus service, and not at all representative of the Disney name.\n\nReview 47:\nBooked a two bedroom villa in Grandstand area. The service from check in to departure was of the highest quality. The rooms were spotless and fully serviced everyday. The Springs are ideal for Downtown Disney and a well lit path means you can walk home at night.\n\nReview 48:\nAlthough the grounds are beautiful and the buildings are beautiful....The rooms were mediocre. We did not like the concrete halls, it made it feel incomplete. The rooms do not have enough closet space, and we stayed in a villa. There is definitely not enough drawer space. The shower was dirty, the refrigerator has some left over butter and an open bottle of water in it, and the stove was filthy. I have been coming to Disney since it opened and I have never been disappointed before. I was not quite sure how to feel. This was our first stay since purchasing Disney Vacation Club and we are not pleased with the accommodations at all.\n\nReview 49:\nMy husband and I are members of the Disney Vacation Club just returning from a 12 day stay at the Disney's Saratoga Springs for the first time. All we can state is \"beautiful\"! The one bedrooms in the DVC Resorts (as their other accomodations also) are comparable to none. The pools were usual Disney - clean, warm, and attractive surroundings. The grounds are gorgeous. The Turf Restaurant on the premises was excellent as was The Artist's. The staff were all very attentive. Everyone on the premises we spoke to seemed quite pleased. May I add we are seasoned travelers! We can't wait to return with our grandchildren!\n\nReview 50:\nThis resort is absolutley amazing. My family and I have a timeshare here and wouldnt pick any other place to say. The rooms are so clean and comfortable and include a washer, dryer, fridge, microwave, dishwasher, and toaster. The food is not only good in the artists palette, but also at the turf club. It's a little bit farther away from the parks but the buses are air conditioned and comfortable so the ride isnt too bad. It's also only about a 15 minute walk to downtown disney. The pool area is great especially for the kids. The spa is great and relaxing as well. I would very much recomend this resort to anyone planning to stay in Disney especially if your using a timeshare. We LOVE it! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32052, "query_start_index": 32054, "query_end_index": 32054, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 573, 1398, 2347, 3130, 3886, 4290, 5189, 5563, 6153, 7184, 7414, 8115, 8492, 8744, 9755, 10592, 11358, 11845, 12433, 13006, 13626, 14782, 14938, 15919, 16729, 17769, 18023, 18486, 18943, 19705, 20237, 20888, 21105, 21622, 22317, 22946, 23582, 24182, 25236, 25938, 26727, 27352, 27880, 28217, 28761, 29786, 30061, 30711, 31344]}
{"id": "1465497", "pid": "1465497", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nExpensive, distant from the most interesting points in lovely Barcelona, wonderful views of the Mediterranean, the beach, the City. I experienced several issues in my room (the sink, the clock, iPod connection, etc) that took 2 days for the hotel to acknowledge and resolve just in part. Cordial team.\n\nReview 2:\nGreat location, awesome views, clean. Odd room set out, as sink was in room. Lighting whilst very funky was impractical. Remote control curtains, cool ,but didn't work.\n\nReview 3:\nThanks to the whole team of the W Barcelona for the wonderful stay we had! The view from our very clean, modern and well decorated room on the 20th floor to the city and the beach was absolutely stunning. We loved the lounge atmosphere with the DJ at the Wet (swimmingpool area) at night. The whole ambiance at the W cannot be compared to other hotels. It's very stylish and different. The staff is extremely friendly and helpful. The Bliss Spa with the wonderful treatments is not to be missed. The therapists are great! Please make sure that you book your appointments in advance, so that your favorite appointment time is available. We visit Barcelona very regularly since at lot of years and used to stay at the Le Meridien or the Arts Barcelona before. Even though these hotels are very good we liked the W much better because of the different concept that fits our style. We highly recommend the W to all our friends planning a visit to Barcelona and we'll be back as well, of course.\n\nReview 4:\nTop location, beautiful view, nice ambience, but really REALLY poor on service. I do NOT recommend working with this hotel, unless you have \"nerves of steel\". Employees are proceeding very inefficient, not at all having the sense of \u201chow to treat guests\u201d or \u201chow to treat problems EFFICIENT and QUICK\u201d. It\u2019s just quiet normal to keep paying guests waiting and wating \u2026 and wating. They just completely ignore additional requests and do not put attention to errors. NOT expecting from a hotel like W!! All in all lots of difficulties, which could have been avoid very well. If you are looking for a stylish hotel and your focus is on location and design this might be a good choice for you. But if you are expecting a five star service, including the generous amount you are paying - I dearly discourage you from booking this hotel!\n\nReview 5:\nWe arrived at 8:00 am on November 15th after a long 8 hr flight from the us. We took a taxi to the W Barcelona and were immediately allowed to check in. I asked if we could get upgraded to an ocean view on a higher floor and they immediately granted our request. The room had a great ocean view of the surfers and the pool area. Unfortunately it was raining was we just stayed at the hotel and ended up eating at the bar for dinner. We had booked this room on price line.com and we were very pleased with this hotel. We got a great price and the staff went out of their way to make our syat very enjoyable. They even leant us a converter which I greatly appreciated. I would definitely stay at this hotel again. The front staff were very pleasant, the bellboys were great and the bar staff and servers were great.\n\nReview 6:\nDoes one bad experience define a hotel? Absolutely. Paid Eur600 for a \"fabulous\" room. Had to lug my luggage as only a cart with no valet at drop zone. No worries! Checkin to room 1916 that was fabulously stinking of cigarettes. Complained as I am allergic. Reassigned room 105 perched fabulously above the empty bar blaring worst house music. Soundproofing non existent & jet lag turning me into hulk. Complain again...unresolved! Numerous issues with bathroom as well. Upon checkout manager insists he will ask bar manager to contact me....why? My contract is with W. Why would I discuss this with an independent bar? It's W hotel's responsibility to add soundproofing to this room. I was comped a Eur20 dinner...the manager fabulously missed the point & chose to retain revenue rather than a customer. NEVER AGAIN! I'm at the Alma now - it's absolutely fabulous!\n\nReview 7:\nWe stayed in July 2011 and the the hotel was great. Our room was very nice, the view was gorgeous although I would have preferred to look towards the beach as opposed the ship canal side. Everything was nice, clean, pleasant service although over zealous on trying to get in the room to clean. Great pool, unfortunately dominated by kids - and for some reason W hotels seem to me as they should be more adult oriented. But maybe just our thing as we are past the kid rearing stage. Here is the drawback and why I will not go back. This hotel prevents you from having a real Barcelona experience. It is like dragging the USA with you on vacation. When we switched hotels to the Casa Fuster - I really enjoyed Barcelona and felt like I was in a new city. The W insulates you from the experience in my view. No judgement. If you have tons of Starwood points, use them in Miami and spend the $$ on your European vacation and enjoy the full ride.\n\nReview 8:\nPaul at reservations does not know his job. We had made a reservation for a marvelous suite for 2 nights and a wonderful room for 3 nights and we had informed him that on of us (we were 3 people taking the trip) would arrive first with no credit card. Paul assured us that he would arrange it so no problem would occur. I was the first to arrive. Paul was not working at that time. He had informed noone for the arrangement. Mrs Romina at the front desk as well all the rest of the staff treated me as I was a homeless entering the hotel! MOREOVER they demanded my credit card which they did not accept, but finally I found out that they CHARGED me with the cost of one night stay.... After a claim they finally gave the money back. I left and had to loose time and money, finding another place to stay which was excellent La Meridien.\n\nReview 9:\nThis hotel is great but the service isn't polished yet, I called the bellman 2 times to move my luggage to my room because my room wasn't ready yet, 45 minutes later I decided to make 3 trips up to my room. 2nd possible improvement is their elevator system, it's programmed to open for like 2 seconds and there are four of them across the hall from each other so if you miss it and each of us (3) staying in different rooms all had the same problem. In addition between the 3 of us in separate rooms we had to get new keys 6 different times. This review is more for the hotel management to make improvements not as a dig. This hotel has everything to be perfect and I'm sure it will be soon, Bravo restaurant is the best place I've eaten at In Spain Ever. Last but not least thank you for my platinum upgrade to the cool corner suite, unreal room. I wouldn't stay anywhere else. Oh I almost forgot, Oscar the hotel driver is amazing. best guide for the city.\n\nReview 10:\n* Good location on the beach * Nice view to the see and city * Un-friendly staff * Good pool\n\nReview 11:\nThis Barcelona hotel offers a unique service and views in the city. In the first offer friendly service, fresh and modern without forgetting the luxury of Starwood. And the views, seeing the photos of the hotel there is nothing to say. Hotel rooms are not very big but very comfortable, nice and modern. The hotel has several restaurants, bars, swimming pool, even a club on the 25th floor. If you like the new type of luxury without excess of date, this is your hotel.\n\nReview 12:\nFabulous view of the sea from a comfortable room but the WOW (their words, not mine) features within the room didn't work, one could hear everything going on in the bathroom, and the service was absolutely abysmal and rude. When a hotel starts its services directory with a page called \"Our terminology\", so that you the customer must learn what it calls normal hotel features, it's clearly indicative of its approach to service. My favorite was the concierge service called \"Whatever whenever\" which reminded me of Catherine Tate's \"Am I bothered? Do I look like I'm bothered? Whatever!\" Despite having slept fabulously (the bed was extremely comfortable, and the room was quiet until the last morning when drilling/hammering within the hotel started at 8am), the terrible service throughout the hotel (check-in desk, concierge, pool area, bar, elevator-screener) was rude enough to put me off returning.\n\nReview 13:\nGreat Location close to Resturants and easy walking distance to Ramblas and buses. Service was great especially around the pool which had all the amenities that you could need. Room had a lovely view of the ocean and city. Only criticism was lack of tea and coffee making facilities in the room which was remedied after we enquired if they could be made available. Would certainly go back again.\n\nReview 14:\nWe did not stay at the W but went for drinks at Eclipse on the 27th floor to take in the view which we were told was amazing. The bar does have an amazing view and that was all that was amazing. We were not greeted by anyone even though the bar was not at all crowded. We waited a full 15 minutes before anyone asked us for a drink order. Drinks were good but at 15 euro each they should be. We sat for another 10 minutes with empty glasses without assistance while watching three waitstaff wash and dry dishes. We finally had to get up and go the the (empty) bar and ask for another. The bardtender acted offended, sent us back to our seats and sent a waiter. The waiter brought the drink and demanded rudely that we pay immediately. There are so many other wonderful places in the city with a great view and a wonderful experience.. don't waste your time or cab fare getting there.\n\nReview 15:\nThis is not a 5-star hotel. I spent just one night there and the only thing I liked about this hotel is its great location by the harbour and beach of Barcelona. It is an spectacular building, totally wasted. A great lost opportunity. Several bad things, in order of importance: 1) the staff, full of attitude and lack of 5-star quality skills. 2) the lobby, small, noisy, full of people that for sure are not staying in the hotel, there's a hotel fashion shop right by the reception desk, it's very annoying. 3) lobby bar & restaurant, simply, avoid the lobby area, it is expensive and full of ugly looking people, lots of teenagers, cruise-people, etc. 4) prices, no need to tell you, the prices are high and totally overpriced for the kind of service you are getting.\n\nReview 16:\nJust about everything you'd expect from The W brand - wonderful staff, gorgeous rooms, cool lobby and stunning views. Just be prepared for lots of small children at the pool. It's not a romantic couples getaway. We booked with points so I can't attest to the value. Only minor complaints: bad wi-fi access issues in our room and really limited food menu at the pool bar. It's a great location, too. It looks far from town but it's an easy walk.\n\nReview 17:\nThe most spectacular rooms I've seen, and our room was only on the 1st floor. The most comfortable bed ever, spacious room, great views, and the shower is divine. Spa is over the top, with glorious ocean views. The new restaurant below the hotel on the beach side was incredible. This hotel has impeccable service; my wife left her journal in the room, they found it right away, and was sent to us very quickly via express mail. We can't thank them enough! This property is an incredible addition to Barcelona, it's absolutely stunning! BTW, free internet near the lobby restaurant.\n\nReview 18:\nThis W property lived up to my expectations. This uber trendy Starwood property on the waterfront is a prime location for vacationers. Location: On the beach of Barcelona...what more can I say? The hotel has a deck and pool overlooking the Baleric Sea. Very close to restaurants and the metro. Check-in: Seamless. The staff, appropriately attractive and personable, made checking in easy and painless. The Room: Very tastefully laid out with a jaw dropping view of the ocean and marina. Big enough for two adults to comfortably enjoy the room without annoying each other. The Hotel: Great restaurants on the premises. The Living Room offers great lounging, a fireplace and free wifi. The gym is perfect! Great views of the marina, ample machines, free weights, and sauna. Close to the metro (about a 10min walk) which allows you the freedom to see the rest of the city. One caveat is that this hotel is a hot spot and with that comes loud party guests and visitors attempting to access the rooftop club. HIGHLY recommend this hotel! Dont miss it.\n\nReview 19:\nMy wife and I stayed at Barcelona's W franchise in early March. In a city of impressive architecture, this structure's sail-like shape stands out from almost any vantage point in the city. The room was spacious and hip-modern, if a little emtionally cool. The staff as well was young, well mannered and emotionally cool. Upon returning to the lobby one evening after a long day of sight seeing, we approached the elevators, which were being attended to by an attractive young lady. She mistakenly thought we were interested in taking a lift to the nightclub, some several floors aloft and told us that we could not go forward due to my, \"Poor shoes.\" We corrected her, explaining that we wanted only to go to our room. Without apology, she directed us to the elevator we would have found without her assistance. It is a great hotel. Great room. Great shower. Stunning visuals. Cool, efficient staff.\n\nReview 20:\nMy credit card was charged for the late checkout after we checked out on time and received the hotel bill without the late checkout charge. The hotel admitted this to be an error, but after 10 days they still have not processed the refund. It is very hard to get hold of their billing department (if it even exists). I am never coming back.\n\nReview 21:\nHad a wonderful stay at the W Barcelona. Everything was perfect! The design of the hotel, the lobby, bars, pool and rooms are really nice and fancy. The pool and it's scene is superb. Staff was very friendly and helpful. Our room (a fabulous one) was great with the best views you can get in Barcelona. We could see the sea, beaches, Sagrada Familia, and entire BCN-skyline from our bedroom! Breakfast was pricy but very good, fresh and plenty of choice. If you plan a trip to Barcelona, and you love to have a relaxing time, hang out with cool people and have a laidback time in a sophisticated sphere: W is what you need! Oh, try the passion fruit mojito's at WET: you can't get them better!\n\nReview 22:\nLovely location on the beach - with stunning views. However, inconvenient as not near mass transit and a long walk to anything , whether that be a tourist destination or good restaurants. Furthermore, little local flavor as to be expected from a chain. All that would have been tolerable except for the distinct smell of smoke in what was supposed to be a non smoking hotel. Hotel staff refused to deal with this and did not allow me to change rooms due to being oversold with a convention in town. Offered to send air freshener, which being a W might have been a Bliss product but now my clothes smell like smoke!\n\nReview 23:\nWe have just returned from a short stay at this hotel in Barcelona. The hotel is brand new and the staff is trying very hard to make it special. It is very modern and chic and the guests seem to match this profile. The rooms were comfortable but a little too modern for me. The bathrooms could be very awkward if you were traveling with friends. The beds are comfortable and the views are great. We had heard that the hotel was far from the main part of the city and we were worried about getting back and forth. It was actually not a bad walk to the city and there was never a problem getting a taxi in either direction. The main areas of the hotels are very attractive. The hallway to the rooms was quite dark as it has subdued lighting and the walls and floors are a dark red.I would consider staying here again under the right set of circumstances.\n\nReview 24:\nStaff at this property clearly feel that this hotel is so beautiful, they need add no service. We have stayed at several W Hotels in the past, 3 in Spain, and we have always been warmly welcomed and given extra perks as Starwood preferred guests. Here our perk was a bottle of water - no kidding! Internet service which should be included in a tech-savvy hotel such as this, is expensive and totally dysfunctional. At least 3 times, we were told by front desk staff that they would look into an issue, and nothing happened. If you'd like coffee with your breakfast, you can expect to remind servers 3 - 6 times. We reserved our room for 7 nights. A mistake was made in the arrival date, giving a booking total of 8 nights. The hotel refused to delete the night which we did not stay from our bill. 350E extra for nothing - really makes us want to return!\n\nReview 25:\nThis is a trendy modern hotel in Barcelona with some really nice design ideas. Room was large and spacious, and generally well thought out. Only quibbles would be the lack of power sockets which would be really useful on the desk console for charging all the gadgets one needs these days! Some of the room gadgets also seemed a bit pointless eg the philips lightbox and the dodgy iPod dock which looked a bit tacky and out of place. The guest folder was also all worn and falling apart. on a positive note, the rooms had great views, comfy bed and good bathroom. Despite the rooms, it is the service and value which lets this hotel down. Big queues for check in welcome desk and the concierge seem to be the norm. Food and drink is expensive but not terribly tasty. A falafel sharing plate was a particularly disppointing experience with some very sad looking salad. Free wifi in the lobby is a plus.\n\nReview 26:\nHaving stayed in some wonderful hotels around the world in the Starwood group I assumed that the W Barcelona would fulfil all the promises made on the website. A stunning design from the outside and lovely location but inside, many rude unhelpful staff, the room (although wonderful views) was full of rusty fittings, not very clean and not at all child friendly with many sharp corners on tables and doors. To The Manager at the Westin Melbourne Australia, this hotel needs you now! !\n\nReview 27:\nTerribly smelly bedroom, dirt and empty bottle tops under the bed and chair. Nasty stained seating by large picture window, amazing view but did not want to spend too much time in room smelt of cigarettes. Atmosphere good in main lobby and bar area, and lovely pool if you could find somewhere to sit. Very expensive, sort of hotel for young lovers with loads of money and bling.\n\nReview 28:\nI stayed here for one night. I can see why some people may like it. Striking architecture, very modern. It wasn't however for me. The staff had no class. And the whole feel of the place was that it was too trendy, when in fact most of the guests were merely vulgar\n\nReview 29:\nThe hotel photo from web with sea on three sides promised much... entry into hotel and I realised that it delivered what it promised..! The property is fabulous.. White Interior rooms talk of famous spanish architectural touch.. the room was innovative wth wash basin inside the room and out of bathroom..the view from room was of beach full of sunbathing people and boundless energy..! The room service was warm.. breakfast spread good.. Swimming pool fantastic with poolside bar.. The hotel is so constructed that you will always get view of sea from room...the shopping street La Rambla was 10 min walking distance about 2 km.. overall hotel bowled me over.. one of the best that I have stayed in my journeys abroad...\n\nReview 30:\nI choose this hotel because , primarily because of its location on the beach, as I know how hot Barcelona is in July. From the moment we arrived service was outstanding, we had a very complicated booking due to paying part with points, we went to the check in desk said our name and a manager appeared from nowhere and upgraded us to fabulous suite. The rooms are amazing with fantastic views, the outside area better than the Arts. The only fly in the ointment was the hotel restaurant which was worse than appalling, and horrendously overpriced, my daughter and I ordered Sea bass, two different type of fish arrived , mine looked and tasted like very watery cod, and hers not sure of origin but definately not sea bass. asked waiter he didn't know either, a steak looked like a mcdonalds burger, and for this culinary delight of four main courses , bottle of wine and a couple of soft drinks 300 euro . As I said you can avoid restaurant, hotel is fab!\n\nReview 31:\nThis hotel has stunning views of the Mediterranean regardless of what level your room is on. It's uber modern feel, has beautiful rooms, with ample space and seating areas. Hotel has it's own private beach (right next to public one) great convenience so you don't have to worry about a sun chair. Excellent concierge desk that gave us great directions, maps and \"must dos\" while in Barcelona. Only 2 things I would forwarn people on - there's a club on the very top floor - if you're a light sleeper, I'd go for a lower floor. We were on floor 23, the club is on floor 27 and we could hear the base/music in our room. Also, the W is a bit off the main strip, so you will either need to be prepared to rent a car, a bike, take a lot of cabs, use the transit - or walk, a lot. We used the transit and walked and had no problems.\n\nReview 32:\nStayed in the fantastic room, the curtain is automatic which allows you to see the beach and the ocean without leaving your bed. The shower sets are really nice offered by Bliss. They have a lounge bar on the top of the glamourous building\n\nReview 33:\nI'm not a fan of the W chain since my experience in Washington DC, but my usual hotel in Barcelona (Arts) was full, so I opted for the new W. Well, it is a spectacular building and has the usual W style about it - friendly staff and nice open plan style lounge/reception. My room had great views and was big enough for me, but I'm not sure that I'd be entirely happy with frosted glass in the bathroom if I had company! Great breakfast buffet and a good bar. Are there downsides? Well it doesn't have the style of the Arts and it is just as expensive(! ), but it does have a relaxed atmosphere and is possibly a little closer to the centre of the city.\n\nReview 34:\nWe just checked in about four hours ago. Our room is fantastic, the view is spectacular and the hotel is like being at a resort but with easy acess to tours and the old city. The beach is at our door. That's the positives so far. The negatives are - we spent over 20 minutes setting up our iPad for wifi withi a tech as their system doesnt recognize ipads at a cost of 19 E per 24 hours for each device. We have three devices, two ipads and an iPhone. We have been to Madrid, Granada, Seville, Cordoba,and Valencia on this trip and the wifi was complimentary at all our hotels. The fitness center is complimentary but the jacuzzi is 20E per day. Service in the bar area is non existent we waited over 25 minutes for an order of hummus - I will post more about that later. Finally, if you wishi to listen to music on the TV in your room it is at a cost of 5E per day\n\nReview 35:\nI was lucky enough to stay here with my partner on a work trip - a treat not business, the room was beautifully done with killer views The pool area was delightful, staff were efficient, food fab...all at a price of course! I'm not sure I'd have chosen to stay here based on their standard room rates if I was paying but it is a lovely place We were in a large group and everyone enjoyed their stay, some did have a bit of trouble walking home one night but that's not the hotel's issue it's Barcelona! I'd definitely stay again-awesome beds\n\nReview 36:\nStayed only for night at the very end of our trip and the stay was great!! After questionable service throughout our time in Spain it was SO great to get to the W with their excellent services and helpful attitude. got upgraded for free -- room had a spectacular view. Room was so nice, we simply hung out in in it for the remainder of the afternoon. PROS: Views! Hip, trendy, elegant. Great service (prompt service and helpful with reservations). Beds -- soo comfortable. Bliss products in room. Brand new everything. On beach. Pool looked great although too cold when we were there. Food & bar(s) on site. CONS: A little out of the way. Expensive. Bathrooms are part of the room -- you can hear and see almost everything -- this may not be for everyone.\n\nReview 37:\nWe stayed here at the end of April 2010 The good: Pool area Standard of room Proximity to beach The bad: Bar service around the pool took 30 minutes on more than one occasion Experienced 30 minutes queues to check in/out The ugly: Being woke up at 3am with room service that should have arrived 8 hours prior! Nightclub - make sure you dont q - it's rubbish.... Would not have paid 250gbp a night for this - recommend the Majestic or Ritz\n\nReview 38:\nI am not crazy about chain Hotels, but I was told this one would be different. Well, they were right. Its gorgeous the staff is gorgeous and efficient. They went out of their way to help me. Found a perfect room for me. The restaurants are amazing and the spa is to die for. I hope all you travelers have a wonderful time as I did. CAMSANDIEGO\n\nReview 39:\nWe came to Barcelona for the start of a cruise with Costa and we just had to try the W for one night. It's an impressive hotel, very modern, nice atmosphere, great restaurants, and as you would expect, pretty expensive. The location is nice right by the sea, but it's a fair walk into the city center. If you want to treat yourseves with a bit of luxury, we can recommend W, be prepared to pay!\n\nReview 40:\nStayed here for 2 nights in September 2011. Met with good service, from concierge to the check-in staff. As we were first time visitors to Spain, the staff patiently recommended us sights to see & eateries to eat. The view we had was simply magnificent, had a overview of the city and the sea. A very trendy and modern hotel with everything named W.\n\nReview 41:\nThis is one of the best hotels we've ever stayed. Very new, well designed, good service, friendly people. The hotel fronting the Mediterranean has a lovely beach running all the way to another superb hotel \"The Arts\". The rooms are comfortable, very soundproof which is nice because of the great nightclub at the top of the hotel. The W is conveniently located with easy acces to the main shopping district and numerous good restaurants. We used it twice within 3 months and already it's our favorite spot in Barcelona..\n\nReview 42:\nWe stayed at the W Barcelona for 3 nights as a part of our 2 week Honeymoon on the Med. Everything about our stay exceeded our expectations.. the room was stunning, service exceptional and food great value (compared to the rest of the med!). We loved hanging by the pool side, enjoying the food and servic... everything about the hotel was just so cool.. hanging out in the 'lounge' (not a lobby!) really did feel like a cool lounge... we felt so relaxed and pampered! Top floor of the W is the Eclipse bar where we had a huge night.. amazing views and great cocktails and music. Note: The hotel is a taxi ride from the centre of town and about 15min walk from closest metro station.. But for a fun, funky and relaxing stylish break would definitely recommend the W in Barcelona!! For even a short weekend from London, would love to go back next summer!\n\nReview 43:\nI was on a business journey and unfortunately only just one night at W Hotel in Barcelona. It was also a very pleasent stay in this wonderful \"Wow\" Hotel ! The service is great. A great young team. All very friendly, authentic. Very cool - but still very warm and very professional. The room and view was unbelievable amazing. The interior is very well designed, but not overloaded. And form still follows function. No \"overdressing\" of rooms etc., and everything easy and perfect to use, allthough lots of High Tech. Restaurant and Bar also of very good quality. If I would have had a bit more time, I would have loved to use this wonderfull pool and relaxing area. This Hotel is very difficult to explain with words. Best is to go, see and \"dream\" yourselves.\n\nReview 44:\nHad a wonderful stay at this hotel. The hotel is big for its boutique concept and it felt a bit impersonal and wasn't near of the main attractions but overall we had a great stay! The room was very comfortable, had a fabulous view of the beach and well designed. It reminded of Park Hyatt in Shanghai but I wished the toilet were more separated from the room. The concierge got us tickets to the sold out Barcelona soccer game and was very kind to give us a scarf as a gift and we were treated with a bottle of cava. But I preferred the hotel Omm location right next to the Passeig de Gracia.\n\nReview 45:\n10 of us went there and we had the best time in W Barcelona. We were in fabulous rooms with a fantastic view over the Barceloneta beach. Seriously the best view I had so far ! Once you wake up you can't stop looking at the beach. Eclipse bar on the 26th floor was also great. Good dj and great fun ! Generally staff was very nice and helpful. We had a great time in Barcelona. The weather was fantastic for March (+23). Couldn't be better. Highly recommend !\n\nReview 46:\nThis hotel was a nightmare! When we arrived at 4:40 in the afternoon, we were told our room was not ready. They gave us coupons for drinks while we waited.The coupons were only good for a soda and water! And this for people paying the small fortune for a suite. After an hour and a half wait, we were ready to leave when they gave us the room. The shower had a soggy, bloody band aid in it and the toilet room had dried urine all over the wall. I agree with the other reviewer. The room smelled. They didn't even try the air freshener. The furniture is cheap crap made of plywood covered with formica.....cheap,cheap, cheap. And the service. I don't think its in their vocabulary. They have this I don't give a damn attitude. The wait staff downstairs were obviously shorthanded and stressed as well. Its another saga of big corporate saving big bucks. The only thing going for them was a nice view and a comfortable bed. No \"W\"'s for us ever again!\n\nReview 47:\nI stayed here for 4 nights as part of a large business conference in May 2011. The hotel a very eye-catching skyscraper and is right on the beach on the Barceloneta boardwalk. I had a great room on the 16th floor which had a window couch with an amazing view of the harbour. Conference facilities were very good and the hotel has an inviting outside pool and bar area with attentive staff. Overall I could not fault the hotel as a conference venue.\n\nReview 48:\nThis five star hotel offers very well appointed rooms, with superbly comfortable beds, and an absolutely breathtaking view over the beaches of Barcaloneta. I was there as part of a rather big conference, and there were some capacity issues with elevators and long lines at breakfast, but other than that, I was very pleased with the stay. The beach location is great, and downtown is only an easy 10 minute taxi ride away.\n\nReview 49:\nStayed here for a few nights in early November. The hotel is about two years old, so it's very modern. You have two restaurants to choose from and a wonderful lobby/bar area to hang out at. In addition there is a nice bar on the top floor that has an incredible view. It is located basically right in front of the beach, and the if you get a room facing the beach you will not be disappointed. Large comfortable rooms, with great service. If you don't mind walking to La Rambla which is about 15 minutes away on foot then this is for you.\n\nReview 50:\nThis very cool and wonderful hotel is fully described by other trip advisors so i will only comment on the location. I am a walker. I especially love to walk in interesting locations. It will take you 30min to walk around the marina into the \"touristic\" area of town. It is a world class walk. There are places to stop for a coffee or refreshment. I was there in the winter, so the fantastic beach location was really not applicable. I would pee in my pants to stay here in beach weather!!!! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32495, "query_start_index": 32497, "query_end_index": 32497, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "68%", "inner_docs_start_indices": [176, 489, 669, 1671, 2514, 3339, 4216, 5169, 6016, 6986, 7091, 7573, 8491, 8899, 9795, 10578, 11035, 11630, 12689, 13601, 13954, 14660, 15287, 16152, 17019, 17932, 18430, 18822, 19099, 19833, 20801, 21640, 21892, 22557, 23435, 23989, 24757, 25208, 25564, 25971, 26333, 26866, 27732, 28506, 29111, 29582, 30544, 31005, 31440, 31991]}
{"id": "2515425", "pid": "2515425", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe pool deck music was so loud I couldn't hear my friends in conversation, let alone my own ipod. Then, the cleaning crew at night played the pool radio so loud you'd think there was a special event at the pool - all the way from 6pm to 6am.\n\nReview 2:\nThe room rates were better than the Bellagio which is a stones throw away, but your food options are extremely limited so I hope you like paying $15 minimum for any real food in the restaurant. Good luck finding things that works, the ice machine on our floor wasn't working for half the day and the hot water failed for the entire hotel and was not working for hours. The room service I ordered made me schedule a time to pick up the dishes, but never actually showed up to do so, so I ended up taking 5 minutes to organize and stack the mess outside. It smells great in the lobby, but the construction seems louder than it needs to be. The smell in the hallway to our floor was pretty awful, not quite sure what it was supposed to smell like.\n\nReview 3:\nThis was our 3rd stay at The Vdara. This time we had a one-bedroom suite on 34th floor. We loved it! Large suite with fully eqipped kitchen, washer and dryer which are very helpful if you stay longer as we did ( 6 nights). Bathroom is huge with walk-im shower and bathtub. What a pity, they don\u00b4t have the Aveda bath amenities anymore! But you still have bathrobe and slippers. Complete staff is very friendly. Valet service is very quick although I wouldn\u00b4t mind self-parking. We will definately return!\n\nReview 4:\nLoved this place. Close enough to aria but so quiet and tasteful. Rooms biggest ive had in vegas. Loved it.\n\nReview 5:\nVdara hotel has a city center location in front of Aria hotel. It's a non-gaming hotel, probably much more quiet than most of the hotels on the Strip. My suite room was absolutely fantastic, very pleasant with a kitchenette, a living room, a large bathroom and the room itself has a very comfy bed and top quality linens, with a city center view (not the most interesting view in Vegas). For breakfast Market Caf\u00e9 offers a decent choice. Bar Vdara is nice and not bad for a quick meal, but it was a little bit quiet most of the time. The only drawback was the necessity to go outside in the evening for some action (restaurants, bars, casino). Aria Hotel is close and offers plenty of choice but when it's really cold in the evening (less than 40\u00b0F during my stay ), it doesn't communicate directly. Overall it's really a good hotel with great rooms, but Vdara is on the quiet side.\n\nReview 6:\nWe stayed here for a couple of nights and despite the fact that it is a non-gaming hotel we quite liked it. It is connected to the Bellagio Casino which is just a 5 min walk from the Vdara. If you are looking for a gaming casino, this should not be your pick, if you are looking for a nice new boutique like hotel in Las Vegas this should definitely be your hotel of choice.\n\nReview 7:\nThey had a power outage around 1:30 am Sunday morning and it was pitch black. it looked like a disaster area, everyone sleeping where they could find a spot in the lobby. They finally restored some power to two elevators around 5AM to get us to our rooms 10 people at a time, full power was not restored until approx 6AM. One of the employees were in peoples faces telling them to calm down and not to stir panic when they asked what was going on, unapologetic and just told them to basically sit down and shut up. I've never seen this type of treatment to any customers. This person is definitely not the man for the job. The next morning they comped my resort fees for the power outage mishap. They definitely need a contingency plan in the case this happens again, they were not prepared for this. Nice hotel, staff is great with the exception of the one but I'll stay at a different one on my next trip.\n\nReview 8:\nGreat rooms, friendly staff, conveniently located. I highly recommend Vdara.\n\nReview 9:\nWe travel quite a bit, so we know what good service is... Not at Vdara. When we checked in it was very slow, and there was a customer complaining about so Rome walking into his room. After checking into our room, we realized there was no heat. It took three hours and being pushy to be moved into a room, we missed dinner. We only stayed three nights, and someone walked into our room ( staff) three times!!! I was sitting on the couch in my pajamas! We complained to management, who could care less. The entire staff was rude and uninviting. If you want to enjoy your trip, go to a different hotel.\n\nReview 10:\nIt's been just couple of hrs & I am already missing it. There are days, when people get disappointed even with Hotels like Bellagio and Venetian. Their bad. My stay at VDara was a memorable one. If I ever comeback to Vegas, it will be VDara again. Myself and my husband just loved it.\n\nReview 11:\nI booked a number of rooms and a penthouse suite for a business event. The hotel is a great property is an excellent location. The rooms are very nice. The staff members are outstanding. But the hotel management is incompetent. Rooms that were promised to be ready for events at specific times were not ready requiring us to contact all of our business associates to apologize that event would have to be delayed. According to management, they just couldnt get the room cleaned in time. I had to call the management throughout the day to inquire about the room status and I received different answers each time. The cafe food is great, but its another example of management out of control. Good luck getting your order. So if your planning a group or business event that involves the hotel management, I recommend you look elsewhere. However, for a quick non business get-a-way, its a fine property with great staff.\n\nReview 12:\nstayed here for 2 nights after a dreadfully disappointing nights stay at NY-NY. The Vdara is non gaming ,so the atmosphere was lovely and smoke free. The check in experience was very good, all members of the staff were pleasant and helpful. The room we had was a deluxe suite ,with amazing panoramic windows .Very spacious and clean.The pool on the 3rd floor is very nice with frequent waitress service ,the only annoyance being the loud poolside music . On the whole this is a stunning hotel, especially if you want somewhere to take a break from the casino for a while. I would definitely stay again and was very impressed with the whole Vdara experience\n\nReview 13:\nBooked three nights via a reputable third party website. No problems booking in but when we enquired as to why we weren't getting any housekeeping we were told it would be an extra $45 per day !!! No mention of this in any of the booking terms. Apparently some of the rooms are privately owned 'condos' which are then rented out and they don't come with daily housekeeping, which you have to pay extra for. Never heard of this before in a five star hotel !! !\n\nReview 14:\nHotel was bright and very clean. Rooms are a good size, with a unique layout and a lot of light. Had minibar (not much variety) and a fridge as well as a mini kitchen. Shower was a bit weak, but overall the rooms are amazing. Room service was brilliant, on time and with good food. Maids did a wonderful job daily, and front desk left us extra waters upon request!\n\nReview 15:\nThis hotel has the poorest customer service of any resort in Las Vegas. To anyone reading this consider if you would stay here if during YOUR stay a family member passed away and you had to leave immediately. Not only did Vdara doubt the story and refuse to issue a refund for the remaining day(s) THEY ASKED FOR A COPY OF THE FUNERAL PROGRAM. All just to check out early without a penalty. Vdara - your conduct here was detestable. You and your management should be ashamed of the way you conduct business. Especially in today's economy we consumers have choices - and my choice as well as that of my family and friends will be to never spend our vacation dollars with you again.\n\nReview 16:\nGreat view from the room and that's all i can say. First of all, there is EXTRA charge of $15 dollars/day resort fees that is not acceptable ( included 2 tiny bottle of water, news paper and internet access) which we didn't know about in adavance. Secondly, inconsistancy of housekeeping everyday, 1st day we have 1 bottle of water instead of 2, 2nd day we have new set of shampoo, conditioner & lotion, 3rd day we have no new set of those but we have 2 soaps. what the, and we have to ASK for Shower Cap in a 5-star hotel??? and 3rd thing we have been disappointed is I lost my sleeping tee in my room. I remember i put my tee on the bed in the morning and then went out, i can't find my sleeping tee after i come back to the room. I am sure they accidentally removed it when they are doing the bed.. So i am not surprised that on the previous review people commented they lost whole drawer of clothes. So I will not recommend to my friend and this is one last time.\n\nReview 17:\nI went to Vdara with 3 girlfriends for Memorial Day weekend. First, I booked the 2 story, 2 bedroom penthouse and 2 days before we were to arrive I was informed the suite was no longer available (despite my reservation from January). While we were at dinner the last night of our stay, someone entered our \"hospitality suite\" and stole over $3,000 worth of items (i.e., handbags, wallets, ipods). We reported the incident to the hotel and the police. The hotel has refused to compensate us and I was forced to claim the items through my homeowners insurance. Risk management was dreadful. I will NEVER stay at this hotel again. I paid over $6,000 for our 3-day visit and they refuse to compensate for our items. Back to the Wynn for me.\n\nReview 18:\nI'll start with the good parts; Rooms are great Price (via priceline) was great Pool is great Hotel overall is very nice You would think that is enough to recommend this hotel, all the main parts are great but the problem is the little things they just do very badly. Valet only - the lines and the wait are ridiculous, it's not the guys working their fault, they are running around trying to help but there isn't enough of them. 15 mins wait for car is just crazy. Check-in is hugely under-staffed too. Had to wait ages there as well. And finally....the so-called \"black out\" blinds are an absolute joke. Awoken at 5.30am with the sun streaming through the gaps in time. So annoying and for this reason alone we couldn't stay again.\n\nReview 19:\nVery nice accomodations in Vegas, with out a casino. Casinos are only steps away at the Aria, Cosmo, and Bellagio if you want that.\n\nReview 20:\nLoved it!! Room was great. We tried the $20 trick and received a 41st floor room with view of B fountains. We booked room through Priceline. Very clean. Bed and pillows were great!\n\nReview 21:\nexcellent hotel good size rooms, we were on 48 floor fantastic view of the strip and bellagio fountains.ate in sister hotel the aria, great value in buffet restaurant something to suit everyone.\n\nReview 22:\nWe had a wierd experience last year when we stayed at the Vdara. We had some maintenance and noise issues. The Vdara made it right! We went back for three nights and the stay was very enjoyable. Cafe downstairs is great. Location is great. Really enjoyed the stay. When staying on the main Strip again we wll definitely be at the Vdara. Sooo nice t be able to get away from the smoke! I'm highly allergic!\n\nReview 23:\nthis hotel is very beautiful, but beware of the scent in this hotel... (as you enter lobby) First of all, I spent five nites at this hotel and the spa like fragrance they have thru-out the hotel is horrid!!! To me the so called spa fragrance smelled like a OLD VANILLA CIGAR... and each day this scent would get stronger and stronger.BY the end of my stay, my head felt like it was gonna blow up!! Oh and another strange thing is that for 5 days and 5 nites, we rode the elevator to the 27th. floor ( to our room ) AND NOT ONCE ==YES NEVER== NOBODY ON THAT ELEVATOR WITH US!! We felt like the only guests in VDARA. That seemed a little bizzare , for a hotel in LasVegas.....remember dont book this hotel if cigar smells bother you! !\n\nReview 24:\nI will never stay at Vdara again. The service is seriously lacking in this facility...left for the day with housekeeping call light on...when we came back at around 2am, nothing was done! When we called the front desk they replied \"I'm not sure why it wasn't done because all the housekeeping staff went home but if we send someone up now then you won't receive housekeeping service for the rest of the day\". Unreal how horrible the service was for paying 200/night. Valet is required and when we went to pick up our car, the valet brought the car around then went back in his booth instead of letting us know the car was ready. We stood around for awhile and when I noticed that the car was there, I went up to the valet and he said \"we called the name several times and there was no reply\". I saw the valet walk right into the booth without calling our name. I will never stay here again!! !\n\nReview 25:\nThis hotel has been the worst place I've stayed at on this 4 week holiday across this country. Arrogant staff, very low water pressure in the showers. Terribly low lighting in the rooms and a complete lack of ambience to the whole place. Concierge that are very unhelpful to say the least.\n\nReview 26:\nI have stayed at Vdara twice this year (August and November), both times the hotel came through with great customer service, clean/comfortable/ huge rooms, excellent food quality and a general sense of relaxation - something that is a welcome respite from the sensory overload of other Vegas hotels. There is no casino at Vdara and its a much more manageable size than other hotels on the strip. The rooms are apartment sized. The gym is very well-equipped and there is convenient access to the tram (monorail) that connects Vdara to Crystals shopping center, Aria and Monte Carlo hotel/casino.\n\nReview 27:\nFirst of all we thought that the Hotel building/rooms were very comfortable and the staff, although overworked, were very helpfull and courteous. However we thought that the Hotel policies took away any desires to return. Firstly there is a $10 per person per night \"resort tax\" which reallyonly covered a daily 12 oz bottle of water. Pretty expensive bottle of water... There was a $5 charge on every room service item which makes a jug of morning coffee about $30 plus a very small tip to the staff. We have stayed at a number of 4 diamond hotels and as we say the Hotel is very comfortable, spotless and very good staff, however there a many Hotels to choose from in Vegas and that is exactly what we will do next time.\n\nReview 28:\nOverall this hotel is a great place. We had to give it a few stars off due to the oversight flaws that we experienced: - stained sheets on our bed - burnt out light bulbs - strange smell in room - scratchy towels. But, the service and staff were great! The bed and room is very comfortable. The workout gym is great and very clean. It is one of the better places to stay on the strip and we do plan on staying there again.\n\nReview 29:\nDay 1, cleaning staff didn't bother to clean the toilet. Day 2 returned to the room at 4:00 pm and it still hadn't been cleaned up. Called and they said I must have had the do not disturb light on, which it was not. The rooms are nice but it was a disappointing stay.\n\nReview 30:\nThe city center complex where Vdara is located is THE place to stay in Vegas. Connected to Bellagio, Aria and Crystal shopping. Many top tier restaurants around. Should have more eating options at the building (only a small coffee shop, which is obiuosly crowded each morning).\n\nReview 31:\nstayed at the signature, ph towers etc and this place is definitely the worst in service and amenities. Least kid friendly. secluded need to use the car a lot. Worst sofa bed with coils protruding out in a new hotel. they don't even have plates or utensils, dw soap in the suite...you have to call for them...which took over 3 attempts and I gave up. Whats the purpose of getting a condo hotel with no utensils etc. Overall its a new hotel, things are new. If I had another chance I would stay at the signature or ph towers. I at least tried staying here now to find another place for vacations at las vegas.\n\nReview 32:\nI should have known that I was not getting into a 4 diamond hotel when the check in took 35 minutes. But this wasn't the only reason for my grading on this hotel: - In room safe was locked by the previous guest and had to wait in the room 30 minutes to have security open it. - Iron was bolted to the ironing board (just like a cheap motel) - had to call housekeeping to request a robe, since they don't place them in the closet - Weight scale was broken, had to request a new one. - Internet signal was extremly slow. Could only conduct business e-mails at the Mandalay Convention Center - No coffee maker in the room, inspite of having a beattiful kitchen I just can't beleive that this hotel misses on so many AAA basics and still acheives a 4 diamond status. Do yourself a favor and stay at another hotel. Las Vegas offers too many options for you to committ the same mistake I did.\n\nReview 33:\nIn November I booked two suites at \"Vdara\" (one week in February) and I had to pay about 300 USD by Creditcard. About three weeks ago I cancelled my reservation because of the bad reviews of the tripadvisor members. I was very astonished to learn that it is not possible to cancel by their webside. I sent two E-mails, there was no response and the money was not refunded. Two weeks ago I phoned AE to refund the money. They as well tried to contact \"Vdara\", no response as well. I do not know if I will get my money back. So be sure you do not want to cancel your reservation.\n\nReview 34:\nThis trip was business and arranged by the conference team. Not sure I'd have pick Vdara had I booked myself. What a WONDERFUL surprise. The room was very large...walk into butlers pantry style kitchen which opens to lounging area. A partition wall separated the bed area from the lounging area. Both sides are mounted with flat screen TVs. The large bath had a free standing soaking tub...yum! Too bad I had no time to enjoy. All marble bath. Extremely clean and fresh. The wall was completely lined with windows across both sleeping and lounge area and the city lights were beautiful! The bed was comfy and the remote controlled draperies and shades provided complete darkness for those who party through the night and sleep while it's light. Vdara is located in the middle of the strip and is connected to the Bellagio via a corridor lined with shops. Very lovely stay.\n\nReview 35:\nWe stayed in the 2 bedroom penthouse suite on the 56th floor. The hot water pressure was so low, I couldn't run a bath and the airconditioning could not keep up with the outside temperature of 100 F. Even with the black-out shades down, the top level of the suite (master bedroom) reached 90 degrees and was unlivable. When I complained I was told apologetically that it was a \"green building' so I should expect problems of this nature! The staff was very courteous and helpful...I felt sorry for them to work there. Definitely not worth the money. The curvature of the glass building magnified the heat in the pool area, which melted plastic cups.\n\nReview 36:\nNice hotel, all clean, non-smoke hotel, no casino at the Lobby, excellent service, amazing pool. A Place to come back \"home\" after a crazy and exciting night in Vegas. The rooms are big and always clean and the crew is very polite. Totally recommended.\n\nReview 37:\nI was recommended to stay here as my usual hotel - The Signature was booked. It has everything The Signature has, cooking facilities (minus all crockery, cutlery, pots and pans - you have to ask for them to be delivered to your room), king bed and slightly more modern rooms. However, it seems to lack a little heart and soul. The location is perfect - with a 3 min walk and you are in the foyer of the Bellagio. As I was travelling alone and was spending a lot of time in the Bellagio (I have stayed at the Bellagio before, but wouldnt stay again - small rooms and too crowded and expensive), I felt safe walking home at night on my own back to Vdara. Vdara was lovely, but I will happily head back to The Signature for my next stay.\n\nReview 38:\nVdara was a nice hotel, but I wouldn't consider it a 5-star hotel. I would rate it a 4-star hotel. When we first arrived to our room there were dirty dishes in the cabinets. While housekeeping did come and clean it up right away. The main bathroom was littered with papertowels on the floor. Otherwise, everything else was clean. I didn't think the service was excellent as I have stayed at other 5-star resorts.\n\nReview 39:\nA pretty good hotel for the price. Service was so-so (long lines at check-in, concierge was very unknowledgeable). But the room was spacious and luxurious for the price, though mold in the shower was a problem. Great location, easy walk to Bellagio, Cosmopolitan and Vdara. The two biggest complaints were: No good food options in the hotel. One small cafe (packaged food mostly). In the morning it was a line of 30-40 people with a half hour wait for a cup of coffee. The hotel staff said they were \"aware of the issue\". Also, our room was robbed when housekeeping came to make it up. I can't say for sure they did it, but cash and travelers checks were taken from the room. While I imagine this happens from time-to-time at all hotels, the staff was fairly defensive about it, saying that they were not liable under Nevada law, and would not under any circumstances do anything about it). They weren't even particularly nice about it.\n\nReview 40:\nThe bed/bedding was soooo comfortable. It was really nice to stay at a place that didn't have a casino so when you came 'home', it was a little quieter and was a nice break from all of the craziness in Vegas. At the same time, it's connected to the Bellagio and right next to Cosmopolitan and Aria/Crystals. There is no taxi service like at other hotels...but I'm sure it wouldn't take long to get one there. Great hotel--the rooms were just awesome!\n\nReview 41:\nI recently stayed at the Vadara in Las Vegas and although the room was comfortable and tastefully decorated and had a small kitchenette - there was no coffee maker, dishes, plates, silverware, or anything else you would normally find in a kitchen. We asked for a coffeemaker but were told they didn't have any unless you booked a suite. You had to buy coffee ($6.00 a cup) downstairs in the cafe and tote it back to your room - now this was a $200 a night room!! The staff were very nice and very sympathetic to our no coffee plight. If I stay at Vadara again - I will definitely pack some instant coffee and a CUP!\n\nReview 42:\nWe came to this hotel after four nights at the Trump because we wanted to stay at different ends of the strip in non-smoking hotels. While Trump had everything you needed (Le Creuset kettle, Cuisinart? blender, coffeemaker, bathrobes, dishes etc) we had to specifically ask for each item when we checked in. There is a kitchen in the room, but nothing is provided. Seriously \"I'd like 2 forks, 2 spoons, 2....\" It took 3 calls and about 6 hours to get bathrobes. I don't drink coffee, but my spouse does and they try to trap you in to getting room service coffee or heading to the shop in the lobby. Speaking of the lobby, it had an overpowering smell of a Grandmother's cheap cleavage powder, which they might want to reconsider because a lot of people staying there are doing it for the non-smoking feature and are probably sensitive to strong scents. The valet smoking in my car was the final straw, it was the only thing I bothered to complain about at the front desk and I was met with an \"Oh, sorry.\" The kicker: this place cost more than the Trump!\n\nReview 43:\nLast year we stayed at the Aria in a city view corner suite & loved it! This year we decided to try the Vdara. We got a great rate on one if the 270 degree panoramic suites that also included $50 a dining credit & free tickets to Viva Elvis! This hotel is fabulous. All non-smoking & no gaming so it has a much quieter atmosphere-less of the party scene. These large suites are like little apartments. Kitchens even a washer & dryer! And the robes are simply heaven. I'm seriously considering shelling out $95 to get one! There are no restaurants on property (they do have in-room dining) but with so much within walking distance & the Tram to Bellagio & Monte Carlo it's not a big deal at all. We will definately come back!\n\nReview 44:\nJust walking into the hotel you go, \"this is only 3 months old?\" This is what happens when bean counters run the company. The labels on the switches are unreadable, the wall paper is wearing off. They charge you for the drink and the mix?? $20.00 bloody mary. The food is inedible. The staff doesn't know what they offer. You can't park your own car. Everyone has their hand out. The internet doesn't work. The eggs are separated the ham is spam the potatoes are tater tots and all for $25.00. Don't bother this is a ripoff in a tacky already old environment. SUCKS! !\n\nReview 45:\nIf you are sick of the sensory overload that is Las Vegas, but find that you have to be in town anyway for a conference or other business, Vdara is hard to beat. First thing that you'll notice as you walk into the lobby is that it is a smoke-free hotel. That, alone, is worth the visit in my book. The second thing that will strike you is.....the quiet. No casino noise because there is no casino! The check-in was painless, fast and in 10 minutes we were in our fantastic corner suite 25 floors up. Views were amazing and the comforts of the suite were first rate at twice the price. Very good value. I'm staying here any time I visit Las Vegas from here on out.\n\nReview 46:\nWe had the hospitality suit equip with full kitchen, washer and dryer, 2 beds, and 3 baths. The ONLY dishes we had were coffee cups. A lot of the staff was very rude and snotty! At one point I lost my phone and a cab driver took it to the front desk and they said they wouldn't hold it for me! The pool was tiny and half of the space was filled by unused reserved canopy areas. When we checked out and front desk asked how stay was we said not good and the only response we got was \"oh...ok\"\n\nReview 47:\nIt is very difficult to locate the turn to actually go to Aria or Vdara. If you are driving, be forewarned. Love the nonsmoking and no casino oasis it provided. But no \"wow\" factor to the lobby. Service only fair. Restaurant was never open. Is Silk Road still in business? Standard room was very comfy. Very nice \"suite,\" and great bathroom. Pool was very nice. I heard the stories of the Vdara Death Ray, but had no problems. Very easy to get to Bellagio, and tram to south strip. More challenging to actually walk out to the strip.\n\nReview 48:\nThis hotel was originally intended to be a condo building so all the rooms are fairly large with a kitchen or kitchenette. No complaints about the room. We stayed in a junior suite. Comfortable bed, nice views, large bathroom with large tub and separate shower. All very clean It is located in City Center and is conveniently connected to the Bellagio. It is a smoke free building so you don't get hit with the cigarette smell when you arrive at the lobby. Also, there is no casino for the travelers who want more of a quiet hotel in Las Vegas.\n\nReview 49:\nWe stayed here for one night only, wanting to try out some other hotels in Las Vegas as well. This is a truly design hotel, with a nice lounge atmosphere ( which you like or not). Rooms are very spacious and beautifully styled. Overall this is a great hotel, but you can find other hotels that offer the same luxury (or even more) for a much better price.\n\nReview 50:\nI have never felt more missled or over charged for a hotel stay before Vdara. The rooms are nice clean and new but the service is non existent. 15 minute line to check in, no restaurant, coffee shop has 20-30 minute line in the morning.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28312, "query_start_index": 28314, "query_end_index": 28314, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 430, 1186, 1702, 1821, 2715, 3101, 4020, 4108, 4719, 5016, 5945, 6614, 7086, 7463, 8156, 9136, 9885, 10631, 10775, 10968, 11175, 11593, 12339, 13245, 13547, 14154, 14889, 15324, 15604, 15894, 16515, 17414, 18004, 18889, 19551, 19816, 20563, 20988, 21937, 22400, 23028, 24096, 24833, 25414, 26090, 26594, 27140, 27697, 28065]}
{"id": "87645", "pid": "87645", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe so enjoyed our trip to Chicago and the Drake - everything is just beautiful - it's lavish lobby and cozy rooms - the bar and tea time are wonderful as well. The Drake is truly a gem to the Chicago area and I recommed it to all guests who can afford to stay there. It's not cheap - but it is memorable!\n\nReview 2:\nI recently spent 16 days here on business, and I loved the feel of the hotel. It seemed to be from a diifferent era - the wonderfully decorated lobby was bustling, they serving high tea daily which was very popular, and there were parties, meetings, and gatherings of all sorts in the various banquet rooms. A nice change from the sterile lobbies of most chain hotels. The service was impeccable, the room was very comfortable, and it is nicely located at the top of Michigan Avenue with its crowds of shoppers. I got a little tired of the menu, but that is probably more because i was there for so long. Still the only thing that i thought was exceptional was their signature \"Bookbinder\" soup, a tasty tomato-based fish soup. I'd recommend it if you have the budget, appreciate really good service, and do not mind busy public areas.\n\nReview 3:\nI was in Chicago on business so had to book a hotel that was on the approved list. I was advised to book The Drake by a colleague - the tripadvisor reviews were largely good so I wasn't too bothered. My room was a good size but there was no upgrade to a suite (oh well). My only negative comments would be that the room is fairly dark even with all curtains open during the day or all lights on at night, the wardrobe is quite small and I did notice noise from the room next door (talking on telephone, alarm clock in the moring, etc). On the plus side the bed has got to be the best I have ever slept in and was so comfortable. The coffee machine in the room makes very acceptable coffee and the shower worked fine. Old fashioned decor was not to my taste but was in good order. Good location and I even had oblique views of the lake from my room!\n\nReview 4:\nI was visiting Chicago for the first time and had heard so much about the Drake hotel. I told my boyfriend that I had wanted to stay there so he surprised me and booked us a room there. I must say the service was excellent. The check in went very quickly and smoothly. The staff was very helpful and considerate. The room was large, well lit, the linens were beautiful. We ordered some room service and it was a bit pricey but very tasty. I do recommend people to stay at the Drake and enjoy the wonderful hospitality they have to offer. I would definitely go back!\n\nReview 5:\nGreat location on Marvelous mile! The Drake has retained its charm and character with a recent room renovation. My room was large, recently renovated, clean, and quiet. Hallways were well lit. I didn\u00e2\u20ac\u2122t have any of the problems noted in some other recent reviews. I was on a non-smoking floor; the furniture and linens were obviously new.\n\nReview 6:\nWe arrived early Friday morning after a red-eye from the west coast and was greeted by a very friendly smily doorman. Check-in was easy and efficient gave us our room immediately. Everyone was friendly throughout our stay and the accommodations were large and comfortable\n\nReview 7:\nThe Drake \"used\" to be one of Chicago's finest hotels. Well, it's not today. Hotel rooms are dirty and very tired. The first room I checked into had long hair in the bath tub and the carpet had stains on it. I checked into another room to find it clean, yet very in need of touch up. Details like caulking in the bathroom needing a bleach pen. The tub didn't drain and I ended up showering with four inches of water. Carpets needed to be replaced. If it wasn't during the Neocon convention I would have changed hotels. The entire place needs a face lift. Housekeeping staff woke me up every morning talking so loud it was almost shouting. The worst part was the lady was discussing getting her tubes tied to her friend that was down the hall....at 8am. In addition, the walls are paper thin and I could here the couple having sex and talking next door. It's a shame that such an amazing landmark has gone downhill. I wouldn't recommend staying at The Drake. The only benefit of staying here, is it's close to everything. However, there are tons of hotels in the area.\n\nReview 8:\nWe stayed at the Drake for our Anniversary last weekend. We were pleasantly surprised with an upgrade to the Vista Suite. The view was spectacular. Seperate living room and bedroom. Wet bar as well. We were then surprised with a bottle of wine, appetizers, and small cake from room service. The Executive Lounge was closed. We were given vouchers for appetizers in the Palm Court as well as the full breakfast buffet for the next moring in the Drake Bros. restaurant. We dined at Drake Bros. with excellent service and the food was wonderful. One other table was seated, although it was late for dinner. We then danced in the Palm Court to some great Jazz....All in all a fantastic weekend. We have to thank the entire staff for making this wonderful.\n\nReview 9:\nStayed at the Drake in July and It was exceptional. Great rooms, the Bar on the main floor was awesome. Got a deal on Expedia and paid less than our friends who stayed at the courtyard. Will defiantly be back.\n\nReview 10:\nAfter visiting the hotel for tea on a short trip to visit friends in Chicago as a college student, I decided one day I'd come back to stay at the hotel. I booked a room for a romantic weekend with my husband and really looked forward to it until I read several reviews on this website that left me feeling pretty nervous that our room would have threadbare carpets, tired furniture, etc. Nothing could have been further from the truth. Our room was absolutely lovely - a deluxe room which was quite roomy and had new carpet, linens, and drapes. The staff was extremely friendly and helpful. The lobby was gorgeous. The best part for me was the hotel's historic feel. It felt like something more than \"Joe-fancy hotel.\" I highly recommend enjoying afternoon tea in The Palm Court. The food is delicious, the setting elegant, and the harp music will soothe even the most stressed-out traveler. We'll be returning to The Drake the next time we're in Chicago.\n\nReview 11:\nI'll start with the good things: The bed was very comfortable. The room was very clean. The bathtub was outdated, but large. The lobby was beautiful, and the bar was good. And now the bad: The room was a shoebox, and based on the floorplan stuck to the bathroom wall (fire routes), it was easy to see we had the smallest room on the floor. We asked for 1 King bed, and got 1 Queen bed. The bed had only a fitted sheet and a duvet - no top sheet, no blanket. Fortunately, we managed to find a bag in the closet containing the missing sheet and blanket. Unfortunately, we really didn't need it, as the thermostat seemed to be broken and the room was sweltering all night. After supposedly having it fixed for our second night, I once again woke up in the middle of the night and had to go sit in the hallway to cool down. We also requested early check-in if available, and while I didn't mind the $25 fee for this, it would have been nice to know in advanced when I requested it instead of being notified upon check-in.\n\nReview 12:\nWe recently stayed at The Drake from July 17th to July 22nd on the Great Getaway Package to celebrate our 45th Anniversary and were upgraded to a Beautiful Suite with a Lakeview. What a great staff at The Drake. Everyone was so gracious and friendly from the Doorman ( Ben ) who greeted us with a smile when we arrived at 930am Sunday morning to the front desk and housekeeping. Mary made sure we had extra towels and our room was always perfect, thank you Mary. The breakfast buffet was outstanding and the waiters (Tomas and Guillermo) were top notch. A Special Thank You to Russell Menkes & Christine Folz for the champagne, the chocolate covered strawberries, early check in and the upgraded room. WOW, what a nice touch for a Special Occasion. We LOVED our stay at The Drake. You have dedicated employees and it shows. They obviously enjoy working for you. Kudos to your team! We hope to see all of you again when we visit Chicago.\n\nReview 13:\nThe Drake Hotel is in a class of its own. Last month I had a reunion with four dear friends at the Drake. One of them misplaced her coat somewhere in the hotel. We asked for help in tracking it down. The concierge and housekeeping staff went above and beyond. While we were at dinner a few blocks away, Cynthia from the housekeeping department delivered the coat to the restaurant. This was truly a considerate thing to do and something you don't expect, unless you're staying at the Drake! By the way the rooms are beautuful, and everyone on staff is helpful.\n\nReview 14:\nJust back from a stay at the Drake. While it is an old hotel, I was completely satisfied with the room, the service, and ammenities. Bed was excellent as were the linens and internet service was good, which is important to me. Downtown location is great. I always book through Hilton.com and had a very nice room. I don't know what happens if you use other websites, but I can understand why they would not get a high priority with the hotel. There is a great benefit to hotel loyalty. I highly recommend the Drake, but if you are looking for \"bargains\", it's probably not the place for you.\n\nReview 15:\nThis hotel is great! I went to Chicago for spring break in March in 2007 and stayed at the Drake hotel. The hotel is nice and big so if you want to explore then you better get your walking shoes. The room was nice and the lobby was too! My room was facing Lake Michigan and had cable TV. There was a fridge,and king sized bed,a closet,and a bathroom which include batrobes to wear. There was even a bed that you could put into the wall if you need more space. Next time I go to Chicago I'm staying at the Drake! (Oh yeah and you can buy the bathrobes for $80.00)\n\nReview 16:\nMy wife and I arrived for a getaway two-night adventure and all was OK. The bathrooms are NOT what they should be for what they are charging, but the room was clean, tidy and had some savoir faire. The room was \"hot\" tho, (about 76 degrees) and would not cool down in the approximate 45 minutes we were changing for our first night out. I called management and they said they would take care of it. When I returned at 1:30 AM after a night on the town, having had a few drinks, the room temperature was unchanged -- hot! I called and management was totally unresponsive, basically giving me the blow-off. After cleanliness, this (temperature) is the most important part of a good hotel room and cannot be compromised. For the money, stay somewhere else....like the Sofitel!\n\nReview 17:\nThis review is based on a stay from 4/8/07 to 4/14/07. The hotel has some nice features, but my spouse and I reluctantly give the Drake two thumbs down. The Drake has two major infrastructure problems, so avoid this hotel. 1. The party walls between rooms are crackerbox thin. There is no sound insulation. At the Drake, we heard our neighbors cough, sneeze, belch, pass gas, and rustle plastic bags. We heard their conversations and their TV sounds, even when the neighbors were reasonably quiet and considerate. This problem goes both ways: This is not a romantic hotel, since your neighbors will hear all of your lovemaking sounds! 2. If you are in Chicago when room heating is required, including early April, bring a portable space heater, or stay elsewhere. The Drake's ancient ductwork blows cool air directly onto the bed. Maybe the ventilation feels OK in the summer. In summary: The Drake has good employees and a handsome cosmetic veneer. But the positive aspects are overwhelmed by the flawed infrastructure. A plea to the owner, Hilton Hotels: Please devote the neccessary tens of millions of dollars to a major infrastructure makeover.\n\nReview 18:\nSaw reviews and was very excited to go to the Drake. Positives: Good Location, Quick check in, easy check out. Negative: * Very Expensive (paid $700 for 2 nights), *Thin walls - You can hear other people's showers, people in their bathrooms, *Our room was next to the storage room - so we constantly heard a door open and shut, *our room was very small- I have had a bigger room at a Best Western or a Marriott *Misleading information on their website- Their website says they have the internet but when you log on you find out that they charge $11 to your room (who charges for the internet). *Can only use the gym for a fee- again who charges for a gym *None of the hotel staff spoke to us\n\nReview 19:\nHad to go to Chicago and stayed at the Drake. The hotel itself was really beautiful and what you would imagine a grand hotel would be like. Our room faced the water which was very nice. Good size and clean. Obviously the location cannot be beat-you're close to everything! Concierge friendly and made us dinner reservations. It's not super deluxe but there is a distinct charm that cannot be replicated in some of the newer, more modern or fancier hotels in Chicago. Loved that Chanel was located in the hotel!\n\nReview 20:\nI recently stayed at the Drake Hotel for a business meeting. The public areas of the hotel are absolutely beautiful. The architecture is just stunning and the floral displays are perfect. The sleeping rooms could use a litlle work though - there was paint peeling off the ceiling, the carpet was filthy. And the housekeeping wasn't the best - cobwebs in the room and hair - that wasn't mine - in the tub when I checked in. These are things I would overlook in a cheaper hotel - but with the prices you pay at The Drake, you expect it to be better.\n\nReview 21:\nThe Drake greatly disappointed me: \u00e2\u20ac\u00a2 Valet lost my car and made me late to work \u00e2\u20ac\u00a2 The rooms don't have heat until the temperature is below 50 in your room \u00e2\u20ac\u00a2 The hot water is intermittent; no hot water often during a shower \u00e2\u20ac\u00a2 Management not interested in their problems \u00e2\u20ac\u00a2 Trash in the hall ways \u00e2\u20ac\u00a2 No wireless, only ethernet \u00e2\u20ac\u00a2 TV system is very dated, doesn't work well\n\nReview 22:\nThe hotel is immaculate, and has a terrific history dating back 80 years. The elevators still have sofa seats in them. White glove service through out the hotel. Towels, beddings and furnishings are on par with Trump Hotel, Ritz and Four Seasons. Great location right beside the Water Tower place, and our favorite Ghiradelli's store.\n\nReview 23:\nMy husband and I stayed at the Drake for one night during a weekend visit to Chicago. We've stayed here before, in a variety of rooms, and have always been pleased. The Drake has always had a certain mystique to me, who grew up in the area and aspired to stay here, so there's always the element of having \"arrived.\" Of course, \"arrival\" means one of the grandest hotel lobbies around, with lush furnishings, huge flower arrangements, ornate fittings, and all the other accouterments that a Grand Dame hotel requires. They are all in spectacular form. We didn't upgrade to an executive room, or lake view, as we sometimes do, because we were doing little more than sleeping here this time. The room was nevertheless attractive and comfortable, with all the expected amenities, though the bathroom could use a touch of updating. The bed was quite comfortable, and the room temperature was right on -- important when the outdoor temperature was in single digits and windy. The Drake is not the most modern of hotels, but for a comfortable stay with all required amenities, plus a touch of history and old-world charm, it's a winner.\n\nReview 24:\nHave only been to Chicago twice and this is the location we will always return to - even though it's at the complete opposite end from McCormick where our conventions were. Stores and restaurants abound but the hotel itself is a Chicago landmark and the view over the lake from our room was amazing.\n\nReview 25:\nAfter reading the reviews here, we were a bit skeptical... but the Drake's historical elegance, cleanliness, friendly service, and opulent furnishings were on par with the many 5 star hotels my husband and I have stayed in. The High Tea in the Palm court is a must for romantic couples or a ladies' gathering. The marble floors, 6 foot flower arrangements, fountain, harpist, 12 foot oil paintings, and classy furniture all work to create an atmosphere of tasteful wealth that you can't experience for the same price at the other expensive hotels in Chicago. It's right on the Lake, near all the restaurants and shopping, and the concierge was very helpful to help guests get on the right bus/train to go to the museums. We felt very safe, pampered, and not ripped off by their rates! We look forward to staying there again.\n\nReview 26:\nI took my mom to Chicago for a Christmas concert and shopping and had high hopes that the Drake would be the perfect hotel. Instead, they were changing the carpet in the lobby, so it was in disarray, the service in the cocktail lounge off the lobby was cold at best, the closet in our room had a scary hole (2 ft. x 2 ft) into some air vent exposed. The next morning, our breakfast service was spotty, the food was cold and there were crumbs all over my seat when we arrived. Yick. Other than a great location, I have few other reasons to return.\n\nReview 27:\nStayed at The Drake for one night for our wedding anniversary. Were treated very well! Upgraded to a really nice Executive Suite and was surprised with free champagne and chocolate covered strawberries. Great bathroom. The free Honors breakfast was excellent. Will definitely stay again.\n\nReview 28:\nMy husband and I stayed here over Easter weekend (also our anniversary) using our Hilton Honors points... chose the hotel for the ambiance, history and charm. Unfortunately, our experience was not what we hoped or expected. When asked for suggestions for brunch, the concierge produced a clipping from the Tribune (I prefer personal recommendations; anyone can read the Tribune! ), the bathtub caulk was moldy, our air conditioner broke twice, and no turndown service was provided even though requested. Also, the walls were so paper thin, we heard our neighbors VERY clearly (especially on Easter morning when the neighbor kids got up at 6:30 a.m. to search for Easter Eggs in their room!) While not a horrible experience, it certainly wasn't what I expected from a stay at the famed \"Drake.\"\n\nReview 29:\nThe Drake is a beautiful, old, very classy hotel. It's conveniently located on Michigan Ave., close to the beach and Hancock Tower, but several blocks from the train. Nice rooms, comfortable beds and very clean.\n\nReview 30:\nStayed just 1 night for a business trip on June 8. They were out of King beds so I had the choice of a Queen or 2 Twins. I was told the 2 Twin room had a better view so I took that. I should have asked for the Queen since the \"view\" of Michigan Ave was really pretty boring, anyway, AND I could only look thru an incredibly dirty window which had a little note on the lock that said it was permanently closed. The bed itself was uncomfortable and lumpy so I hardly slept. The room itself is pretty small and a little dark with outdated carpet and bedspreads. Bathroom is also small and the shower curtain smelled mildewy. Towels very rough. Smelled smoke in my \"non-smoking\" room. Room is not real soundproof. Could hear lots of doors closing in the hallway at night. Didn't like how everything in the room, including the bottled water and the coffee, was an extra charge. Sure, it's a great location for shopping, but the Westin is 1 door down and they've got heavenly beds!\n\nReview 31:\nThe hotel is old, and it desperately needs rennovation. The temperate is unstable, and it smells. The floor squeaks. The bar is frequented by folks who are in their 60s and 70s. A couple of chairs are broken. It took us 20-30 minutes to get the car from the velet and it cost $50 plus tips. When we arrived around midnight, there was no bell boy. We ended up carry all luggages by ourselves. Please note that you would need to walk up a few stars (about 20 steps) to get to the elevator. It is not fun if you are not physically fit and have quite a few luggage. Service is OK. The good thing is that the rooms are relatively good size, and the hotel has a history. However, in light of other newer and better hotels, Drake does not worth what the room rate is. Therefore, when the whole city is sold out, you can always find rooms at the Drake.\n\nReview 32:\nFor the first time in my life I was able to stay at The Drake Hotel in Chicago. The location of this hotel is unbeatable. See my photos for the view of Lakeshore drive from my room. Furthermore it is right off North Michigan avenue by all the malls. The hotel has so much history it's unbelievable. The desk clerk told us that President Obama was there the week before we arrived. They have a window display that shows some of the signatures of historical figures that have stayed there. Don't miss the Princess Grace signature, or Dean Martin. Loved the bed treatments. Bathrooms were very roomy and cleanliness in this property is top-notch. One other tip, I bought my room directly on their website and saved substantially over Expedia.\n\nReview 33:\nWent ahead and got the executive suites because I wanted no hassles! Obviously, the bean-counters have cut huge cost out of this place and put the money in thier pocket. ie -Trying to charge extra for services that should be free (charged 39$ for continetal breakfast for me and my wife when it's supposed to be free). PS. the breakfast was nothing special -Room was to be ready at 3PM. We had to wait until 6:30PM. Then tried to charge extra by holding our luggage for our 3-1/2 hours wait. -Shower was not working properly. -Hotel is noisy. -No soap in bathroom. -And when asked at checkout if everything is OK, we said no. Then they rudely asked what's wrong. They found none of my abovementioned items to be complaint worthy and still charged us 339 dollars for a one night rotten stay! The Drake is exploiting their past reputation to make short term gains. They are truly Crooks! I would not recommend it to friends. And oh, by the way, this is my first complaint ever on a hotel (I stay in ~ 40 hotels yearly).\n\nReview 34:\nAs a Chicagoan, I pass The Drake each day and have always wanted to stay there. Over the weekend, I did just that. We were able to reserve a room for a moderate price and enjoyed a night out on the town. As other reviewers stated, The Drake is magnificent with historic charm. The hotel's accommodations were excellent. The staff was friendly and very helpful. I did not experience any of the issues mentioned by other reviewers in regards to thin walls, maintenance issues, or the like. Our experience was top notch. I will certainly mention this property to out of town guests!\n\nReview 35:\nLong ago I stayed here once all alone for 2 weeks for business, and i fell in love with the place. Periodically I returned for 3-4 days at a time, and I continued to love the place. That was then. On my most recent stay at The Drake, I confirmed that it is as terrific as EVER! That said, some things about it are old and need a bit of work, but as a whole it remains a gret place to stay on the north end of Michigan Avenue.\n\nReview 36:\nMy husband and I spent 7 wonderful days at this awesome hotel and highly recommend it. Service was amazing. All staff friendly and helpful. Rashawndra was wonderful in finding us the perfect room for our extended stay. Very patient and helpful. Concierge desk - Mary, Andrea and Ronald answered all our questions, gave us directions, restaurant suggestions and made reservations. Room was perfect - bed soooo comfortable. Will only stay here when we return!! P.S. It's the best location in the entire city! !\n\nReview 37:\nDon't spend money at the Drake. The place is classic - but nothing remarkable. Just a rickety old building held together by the thick layers of paint. But that is not the warning - it is the staff. They will charge you (a lot) for anything they can and will not budge on anything in return. Read the other reviews here. In our case, out of ~50 persons there for a meeting (along with rented ballroom) two had reservations accidentally made for 3 days instead of two. Immediately the desk staff pointed to the fine print on the form stating it was a \"contract\" and they had to charge full day rate as an early departure fee. One person was able to get this retracted by the second day. The other was lied to by Assistant Director Tom Marshall and told nobody was given a break. Tom refused to talk to the comp'd person and threatened to call security. I'll make sure my corporation is aware of this place.\n\nReview 38:\nChecked in to a lake view & saw nothing but a/c units. I asked for a move & was given an abstracted view the carpet was coming up & sheet rock fell from the ceiling. This was the worse hotel experience I've had, normally staying @ 5star this was below standard for $300 per night. Don't bother, a renovation is overdue.\n\nReview 39:\nhad a very pleasant stay at The Drake this past weekend.Room was large and well appointed with good amenities.Unbeilavable location just off the best area of Michigan Avenue so best shopping and great restaurants. Best person there - Carlos - the doorman - first class and really knew how to get us around lounge enterttainment on Fri/Sat night super\n\nReview 40:\nHad friendly staff although I am a low maintenance hotel guest my brother and I enjoyed our stay at The Drake, location was pretty good room was nice view was of an adjacent building from our room but I'm sure there are rooms with a nice view. Would definitely stay there again.\n\nReview 41:\nMy husband and I spent our anniversary at the Drake Hotel in Chicago. We live in the area so we just spent one night there. We were given an upgrade to a Jr. suite on a high floor facing Lake Michigan. I didn't want to leave the room. The room was beautiful with old world charm as was the entire hotel. Though we did not have dinner at the hotel that night we did enjoy the lovely afternoon tea service in the lobby. The staff was very welcoming and really made us feel like a special guest in their own homes. This is a wonderful getaway, especially if you are celebrating a special occasion.\n\nReview 42:\nStayed here for the st. patricks day parade in march. It was a five night stay and from the check in to check out everything was perfect. Great value too. We particularly like the very classy enterance which makes you feel important just walking through the doors.\n\nReview 43:\nJust stayed at the Drake on business and had a great experience. The location is fabulous and the lobby is breath-taking. My room was very large with 2 bathrooms however don't expect to see much if you have a city view. That was fine with me as I was mostly there to sleep. I would definitely stay there again.\n\nReview 44:\nImpressive entrance. Good in-house restaurants w/thoughtful employees. Rooms - old style bathrooms w/really rough towels (prob don't get swiped that way); no sound proofing - don't rent a movie (since most movies have sudden loud sounds, neighbors will be pounding on the walls). When checked out, left items in the room. When back within twenty minutes. items had been taken & turned into \"housekeeping\". At front desk, they said that they would be brought to the front desk. After 30 minutes, asked again; told that they were on the way. After 20 minutes more, told the same again. After 30 minutes more, asked the exec whose desk is next to the front desk for help. He went to housekeeping and returned in 15 minutes with the items. If you ever need to pick up items left behind, DO NOT accept from the front desk that \"they are coming\". Go immediately to someone with authority for help.\n\nReview 45:\nRecently revisited the Drake and and forgotten how much I love this hotel. The location is perfect. Close to shopping and the lake. The rooms have the historic charm that's lost on so many new properties today...and they've been maintained beautifully and are so charming.\n\nReview 46:\nI travel frequently to Chicago and this is the only hotel I stay at. I was there in August, September and November this year. Bell staff is excellent, rooms are always top notch. The restaurants have excellent menus. The rooms are always clean. The location can't be beat if you want to shop or walk the lakeshore.\n\nReview 47:\nIf you like old-world charm and style, the Drake in Chicago is for you. The Drake is beautifully decorated and appointed. The classic architecture of the 1920s harkens back to a less-hectic time. The flowers in the lobby and elsewhere throughout the hotel were magnificent. The Cape Cod Room offers tremendous seafood dishes and the Drake Brothers has a fine selection beef. Enjoy tea time in the Palm Court while a harpist lulls you to relax. In the evening a pianist plays a wide variety of tunes in the Palm Court. The Coq d'Or is a fun place to go and meet friends for a drink. Even though The Drake is over 80 years old, you can enjoy the convenience of wireless connectivity in the hotel. If you don't have wireless capabilities, the hotel also provides high-speed internet access in the rooms. The staff throughout the hotel, restaurants and lounges are all pleasant and attentive which made my stay all the more enjoyable.\n\nReview 48:\nWe recently stayed at The Drake, we enjoyed the executive amenities ,the room was lovely and had a view of the lake.We enjoyed the Coq D'or and the location of the hotel was close to fabulous restaurants and great shopping. Concierge were helpful and sent us to a great restaurant within walking distance.I can't wait until my next trip to Chicago, we will be staying at The Drake.\n\nReview 49:\nstayed in the drake on recommendation of my father, big mistake! it has changed SO much in 10 years. the lobby area is very impressive but a little on the run down side. the rooms are a huge let down. We had to practically beg for our parents to be moved from the 1st floor, which overlooked a dirty flat inner roof. eventually they moved them to a 3rd floor smaller room. If it was for 1 night, we wouldnt have cared so much, but we were staying for 5 nights! The location is fantastic & the staff in general were nice, but not going out of thier way to welcome you. The door men were the most helpful.\n\nReview 50:\nI recently had a one night stay at this hotel while I was in town for a job interview. The staff could not have been more accomodating, friendly or professional. From the moment I checked in (with no preferred status) and Tiffany at the desk offered me an upgraded room with a lake view at no extra charge I was overly impressed. As I was on my way out the door to my interview, my front suit jacket button popped off. I quickly walked over to Mary Carmen at the concierge desk and asked if she had any string to fix it (not wanting to push my luck and ask her to fix it). She immediately offered to sew it back on (which I was more than happy to allow) and had it good as new in seconds. Definitely a life saver before such an important meeting. To relax after a long day, I stopped in the bar and was again, blown away by the hospitality and service provided by Polo, the bartender. I will definitely be back and wish to extend my thanks to the entire staff for such an enjoyable experience!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31590, "query_start_index": 31592, "query_end_index": 31592, "truncation_seperator": "... 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{"id": "101357", "pid": "101357", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nCame here after spending some time in Oahu. This hotel was such a disappointment - we were literally sick about it. It's run down and desperately in need of remodeling. Hawaian activities were soooo boring - definately not designed for the younger crowd. And everytime I asked the staff a question they were not at all interested in helping unless you planned to buy something from them. It may be cheap, but I would never stay here again or recommend it to anyone.\n\nReview 2:\nThis is not a new and flashy hotel but it is comfortable, clean, and has a great location. We found the staff to be very accomodating and the hotel to be just the right size to spread out and have what we wanted but not so large that you had no connection. We loved that it was on a beautiful beach and very close to Black Rock snorkeling area in front of the Sheraton Hotel. The staff was fantastic and we felt very welcomed and that the cared about our stay. They have a nice welcome breakfast and a ceremony when you check out. We will definately stay here again on our next trip.\n\nReview 3:\nMy husband and I just returned from celebrating our 25th Wedding Anniversary at the KBH. We would like to thank you all from the bottom of our hearts for making our Anniversary such a memorable one. Our experience at the KBH was exceptional from the time we checked in, until the time we checked out. Guest Services was extremely helpful with suggestions as well as helping to book other activities on the island. Everyone, including the friendly maids and landscapers, made us feel welcome and right at home. Our room was clean and we had a great beach front view. The hotel grounds were exectionally beautiful and cleaned daily. This may have been our first visit to your fine establishment, but it definitely won't be our last. Thanks for the memories! Maui 5/08\n\nReview 4:\nGreat location on beach. Old worn out rooms, moldy walls, stained carpet, bored staff. Avoid their Mixed Plate breakfast buffet, cheap cheap cheap, little selection, pay the xtra for their other buffet or go anywhere else. We left after 2 days, and won't be back\n\nReview 5:\nMy Husband and I spent 10 days for our 20th anniversery @ the Ka'anapali beach hotel . It was a once in a lifetime vacation for us . The hotel staff was incredible and very helpful my husband managed to plan our renewal of vows without me knowing with the help of the staff it was unbelieveable. I was suprised to say the least and it was most enjoyable trip ever. We used the hotel to book all our activities. We did everything.. The hotel staff was kind and very helpful. I would recomend this hotel to everyone. If you want a stress free vacation this place is for you.\n\nReview 6:\nKaanapali Beach Hotel - no ka oi We have been there 3 times, and have a 4th trip planned. Accommodations are very nice, clean, well kept. People at the hotel are absolutely great! !\n\nReview 7:\nThis hotel is rundown - plain and simple. Maybe my family's standards are too high, but old and grimy aren't what I expect for my money when staying at a hotel - and it wasn't cheap. Although the staff are pleasant, they don't necessarily bend over backwards to service their clients. We had to ask servers and front desk staff repeatedly for things to be done. For what we paid, I don't think that is reasonable. The pool is dinky for the hundreds of people staying there. The place is also over run with partiers. Not exactly the kind of place you want to stay at if you want a quiet, restful paradise vacation. Definitely NOT a good place to stay for a Hawaiian vacation.\n\nReview 8:\nMadie, Darren, Sam, Tom, Leah and Everyone else at the KBH that created an unforgettable time for our wedding and guests- THANK YOU! We worked with Madie when we arrived to finalize the details: she was very organized, provided helpful suggestions and even though our wedding day was on her day off; she provided all the details to Sam and the rest of the staff so that the ceremony and reception went perfectly. Our guests are still talking about our wedding, the beautiful grounds, the organization of the event and how friendly everyone was. We enjoyed 8 nights stay at the hotel as well as many of our guests. Yes, the hotel is older but the room was clean, nice and updated enough to stay in for the week....especially when you are only in the room to sleep. You truly feel as though you are staying right in paradise. Our KBH experience was very special and we will certainly return for our anniversaries to come. Thanks again! Amie & Joe Updike\n\nReview 9:\nThere were 10 of us total who visited Kaanapali Beach Hotel..8/4 to 8/11/08. My parents treated us..it was their third visit to the hotel and our first visit and first time in Maui. The staff at the hotel is so friendly and seem to cater to your every need. We all had an awesome trip and cannot wait to visit there again. In our books...this is definately a 5 star hotel! The Tonar family and the Crabtree Family\n\nReview 10:\nWe planned our vacation very carefully, and wanted to be on Kaanapali Beach at an affordable rate. When we arrived to check in, and after she ran my credit card for all 3 nights...we were told that they are overbooked and we don't have a room for you? WHAT !!! They wanted to send us off to some other place a mile up the road, and not on Kaanapali Beach. NO WAY !! We complained very strongly and they managed to find a room at the Westin Maui for us. They asked us to return the next night...um NO WAY !! You ruined our plans and put us through way too much hastle. I didn't come all this way to be treated with this stress! Just Beware...then book your trip at the Westin Maui...they were great to us!\n\nReview 11:\nThe ka'anapali beach hotel is highly recommended here in trip advisor as a great hotel however I was less than impressed when we arrived. Our room although huge with a big bed , lots of space etc but it smelled musty and damp. A smell I just could not shake throughout our 4 nights there. I am rather sensitive to smells so I was uncomfortable the whole time. I know its not about the room however it is meant to be our home away from home and i don't like a smelly home! sorry about that. Also although there is a huge room there was no kitchen facilities at all. would have been nice to have nice cutlery and glasses , a microwave on another note AT LEAST it was in a great location. If you just want to hang at the beach and have a very quiet relaxing holiday this is for you. Unfortunately hubby and I like the hustle and bustle of waikiki - beach and shopping!\n\nReview 12:\nI could not believe how friendly and helpful the staff are at this hotel. The room was spacious and clean and the classes they offer are fantastic. We had a partial ocean view room and it was gorgeous. The only down side was the pillows were a little uncomfortable. Everything else was great. I hope to return to Maui someday and I would stay here again for sure. I am also addicted to Maui coffee, we never get coffee that good in london!\n\nReview 13:\nWhen went to their beach, they ran out of towels and chairs and umbrellas that they rent. When we complained the had an oh well attitude. We had to go to the store and buy our own chairs. Hotel has about 400 rooms, but only about 20 chairs and umbrella to rent out.\n\nReview 14:\nWe were four and the rooms are so small...they only had king bed and a day bed for a family of four. the roll away bed couldn't fit in the room...the bed has bugs and staff is so rude from top to bottom...we visited three islands and Maui was our last destination spot and what a horrible way to end a ten day trip to Hawaii...We had gone through a travel agent and they had praised this hotel about having a Hawaiian living culture and property so cultured...this was worst than a Motel.....Never Again...I am so mad with the TOur company and the agent for putting us in this hotel..we had bought the breakfast package ahead of time and still upon arrival, they refused to cover the children and we ended up paying for it there....If I could grade this hotel in negatives I would....\n\nReview 15:\nThe location is great, the staff is friendly, but this property is worn, torn, tired and in serious need of a refurb. Even a fresh coat of paint would help. This hotel is less expensive than other Kaanapali area hotels and I was trying to keep costs down. So, I was willing to overlook the peeling wallpaper, worn furniture and aged bathroom. But, a sleepless night on a rock-hard bed was the limit. We packed our bags, had our travel agent book another slightly more expensive hotel in the same area and we departed - never to return.\n\nReview 16:\nMy husband and I arrived in Maui for our honeymoon, excited to stay at \"Maui's most Hawaiian Hotel\" on Kaanapali Beach. Our travel agent had recommended it and the reviews I read on tripadvisor weren't bad. When we got there it was old, dirty, and a horrible place to stay Especially for a honeymoon! The elevator door opened before it stopped, the room was a one star at best and the outdoor atmosphere was cheesy. We thought about trying to \"grin and bear it\" since it is one of the cheaper places but would have rather slept in our rental car then in that hotel. So with some looking around at nearby hotels (all VERY nice), we ended up paying more to stay at the Marriott Maui Beach Club hotel which was FABULOUS! I would not recommend staying at the Kaanapali beach hotel ever.\n\nReview 17:\nWe have been to Hawaii over 10 times, we have been to the tiki bar outside by the pool /=-098several times. The service is terrible!!!! In fact last time when we went we asked if they served food they said the kitchen closed at 9pm, it was 8:45 and they closed the kitchen. Then we asked if we could see a drink menu, she handed us the menu then walked over to the other employees and talked to the other employees for about 10 minutes. I then walked over to her to see if we could order something and she said she would be right over to our table, again another 5 minutes went by, we decided to leave by then. Everytime we go there the service is TERRIBLE!!!! The only reason why we keep going back is the entertainment is really great. We did talk with the food manager and he offered his apologies and gave us his card for a free drink.\n\nReview 18:\nRun down, bad service, lousy resort. As a sufferer of chronic leg pain, carrying my luggage up 3 floors of this run down hotel without elevators in this building set the tone. No bell men at the door to take our luggage. Check in was extremely slow, also. This place is sucks all around. The rooms are run down. The plumbing is so loud that whenever someone flushed a toilet in a near by room, it would wake me up in my room.\n\nReview 19:\nApart from having to wait 5 hours for our rooms to be ready, we enjoyed our 2 night stay here, as did other Australians I spoke to. We headed off to the Onion Festival just down the path and had an excellent time while waiting. Had a couple of cheaply priced cockails at the bar and our rooms were ready. Mine was just near a garden wedding, so I was aprehensive, but it turned out to be a fantastic wedding and most house guests participated and applauded when the evening ended! I could have retired, the rooms are very well insulated and quiet indeed. Clean and comfortable but the power points did not work in the bathroom so had to make my coffee in the room, NOT the bathroom. Wondered why my camera battery was flat for the \"Road to Hana\" Trip!!! The grounds are immaculate, constantly being raked and mown and the pool sparkled. Reception was typically on Hawaiian Time, slow, but friendly as were the porters and housekeeping staff. I enjoyed my stay.\n\nReview 20:\nI was very surprised to see the reviews about the Kaanapli Beach Hotel. There were so many bad reviews. My husband and I stayed in this hotel for about 5 days back in August 2002. We really enjoyed our stay. Everything was very clean, the gardens were neat and tidy and although the hotel was full, it was still very quiet. The staff were very hospitable and helpful. The location of the hotel was excellent and we would love to go back there sometime. I can't find fault with hotel.\n\nReview 21:\nFirstly a big huge thank you to Rance! His kindness and hard work saved our honeymoon after a missed flight sent me into a panic. He was calm, kind, friendly and very patient and understanding. I would return to the hotel again just for this member of staff! The hotel itself is clean, friendly and in a good location. The food and the cocktails are great and it's a good, fun, family feel to the resort! Would return again! Word of warning to Australian travels, during the leaving presentation the lei you receive can be brought back to Aus, however it must be declared and will cost $30 to be treated so you can keep it\n\nReview 22:\nThis hotel really is in need of remodeling. Our experience staying there for our 30th anniversary made me cry. I was expecting a much cleaner and updated room. The staff always had a smile, but not always accommodating. They did not always let us know the truth about matters concerning the room. The first room was old and dirty. Second room was larger, but still old and stained. We loved the location and the service they provided. It was a real disappontment after booking our room 6 months in advance. I wish they would have been more accommodating.\n\nReview 23:\nThe kaanapali beach hotel is a very shabby and ugly looking hotel! the hallways were the most unpleasant i`ve ever seen! the breakfast was expensive and very very bad! this hotel is not worth three stars! avoid this hotel in maui becaue there are a lot nicer hotels for the same price!\n\nReview 24:\nWe just returned from a week's vacation in Maui. We stayed at the Kaanapali Beach Hotel and we LOVED it!! Our friends visited Maui last summer and stayed at one of the big, luxury hotels. They walked along Kaanapali Beach and decided that if they were to come back, they would stay at KBH because of the location and lush grounds. We followed their recommendation and booked our vacation there. What great advice!! The grounds are beautiful, the rooms are very clean, and the staff is so friendly. We have 3 children (ages 11, 9, and 6). We got two adjoining rooms and it was perfect for the five of us. They had great activities for the kids, the food was great, and the best part is that you are right on the beach. We were able to snorkle in the ocean right in front of the hotel or walk a few minutes down the beach to snorkle at Black Rock. This was our first experience snorkling and it was so fun and easy. If you are planning a family vacation, we highly recommend the Kaanapali Beach Hotel! !\n\nReview 25:\nAvoid the fakeness of this \"Hawaiian hospitality\" and certainly avoid the valets. After damaging my rental car, the hotel refused to take responsibility, which caused me hours of paperwork and some money. I wish that I had not chosen this hotel -- it is nothing special.\n\nReview 26:\nHotel staff not friendly or helpful. Guest services are a joke. Food is below average. The shower could use a good cleaning. The beds are horrible and pillows are worse. Parking is a disaster, and cost 9.00 a day. I would never stay there again.\n\nReview 27:\nWe had the best time at the hotel! We actually switched hotels half-way during our stay, and we were so sorry that it worked out that way for us! After having stayed at the KBH, the hotel we changed to (which cost more than double per night) was a disappointment. Our family was still staying at the KBH, and so we spent as much time as we could with them. The atmosphere was friendly and fun, like being a guest in your friends home. The kids loved it too! We attended as many of the classes as we could, and the kids filled up their Passports and got the special prize\u00e2\u20ac\u00a6 Our favorite thing about the hotel, by far, was Malihini Keahi-Heath! She is an amazing woman who helped to make our family vacation the best ever! Her warmth, attention and kindness, as well as her knowledge that she openly shared about Hawaiian culture made us feel as if we got our money\u00e2\u20ac\u2122s worth and then some at the KBH! The next time we go to Hawaii, there is no doubt where we will stay!\n\nReview 28:\nJust returned today from Maui. Stayed at the Kaanapali Beach Hotel and was not disappointed. Our room was average but clean and comfortable. It overlooked the beautiful grounds. We kept the patio doors open each night to hear the live entertainment each night. The beach is spectacular and the short walk to black rock provides a fantastic site to snorkel. We went out each morning before it got crowded. The most exciting snorkling encounters were with the three sea turtles that frequent the area. The biggest surprise was how clearly we could hear the whale songs from the humpback whales. We saw numerous whales while sitting on the beach by the hotel. The hotel is a five minute walk from the shopping/restaurant area called Whaler's Village so that convenience was a big plus. The comments we read about the friendly staff and emphasis on providing a truly Hawaiian experience were right on the mark. The staff made us feel that we were surrounded by the Hawaiian culture and we were welcome guests. We will certainly return.\n\nReview 29:\nI recently stayed here, Feb. 2005. My room upon check in smelled bad, was very cold and damp feeling. Returning to the front desk I was told they were running at 100% and another room would not be available for a couple of days. I returned to the desk again at which time they moved me to a room that was at least dry feeling. The next day I was moved to another room which was tolerable. I had never stayed at this hotel before so I did not know what to expect, having stayed there once now I would never stay there again. The best thing I encountered was the staff at check in she worked very hard and I am sure she went out of here way to help me during my stay. I commend all of the staff, I just was not impressed with the rooms.\n\nReview 30:\nHello! I can not give enough accolades to the Kaanapali Beach Hotel. Our stay was nothing short of amazing. The staff is some of the best that I have ever experienced in my life. The bartenders at The Tiki Bar are great and Rudy always provides great music to relax and have fun to. The guest services were excellent as well. We had signed up for two free lei making classes and since we weren\u00e2\u20ac\u2122t able to make the other two on a different day he took time to give a couple of us private classes after we finished our first two. We ended up going home with 4 beautiful leis that we made for FREE! We explored other hotel bars and dinning areas and within ten minutes you could tell how dry they were compared to the fun, warm atmosphere of KBH. The snorkeling at Black Rock was amazing too! We thought it was even better than Molokini. We had so much fun and I could write pages on the positives of KBH. Many mahalos, we\u00e2\u20ac\u2122ll be back! A hui hou!\n\nReview 31:\nThis was a very relaxing week. We also learned some of the ancient culture of the islands, very interesting. Whale watching was fantastic, the weather was great and we wanted to return again and again. MM from Colorado\n\nReview 32:\nAloha! From the Garnett Family, Penticton, BC, Canada. Mom and Dad Garnett have been staying at the Kaanapali Beach Hotel for over 30 years. Now a new generation of KBHer's are hooked look for Bailey, Sydney, Jackson, Cole and Zackary running free, searching for gechos, basking in the sun and having the time of their lives. We wouldn't stay anywhere else. It's the best place for the kids of all ages! This picture of our crew was taken on New Years 2007! Thanks again Malihni Keahi Heath! We had a wonderful Christmas at the Kaanapali Beach Hotel. We'll see you soon. Take Care and God Bless.\n\nReview 33:\nNo vested interest in this hotel's qualities, as I WON THE TRIP!!! We were both very pleasantly surprised, especially after viewing sterile Ritz-Carlton, which could have been located anywhere. The Ka'anapali is truly Hawaiian in spirit, with its daily culture lessons, spirit of Aloha among all the staff (some who refused tips), and historic knowledge. We enjoyed lovely, lavish breakfast buffet every day, the grounds were the only place we saw plumeria trees, and we were able to swim and snorkel right off the beach. Instead of dining at crowded Whaler's Village with hour-long waits, we had quiet, non-touristy dinners at good value. Hated Mai Tais, stickin' with Blue Hawaiians. As world travellers, we truly did not expect to find such a delightful setting -- so it turned out to be a honeymoon sans ceremony! Slept perfectly in Ocean View room with only screens closed, to sounds of waves crashing. You can find adventure by driving north across the tip of the island, which is extremely beautiful and rugged. Only complaint -- they need to fix the bathtub drains, I sure dragged in a lot of sand. Would definitely stay here again. Staff superb in all ways.\n\nReview 34:\nWhere do I start from. Maybe from the fact that they surely are glad to have you as a guest... so that they can take as much as money as possible from you, and not offer anything in return!!! In the end, you end up just sleeping there, and getting as far away from the hotel as possible. Of all the hotels in the area, they had the worst entertainment program (almost none), you pay for your safe deposit box, parking, daily internet (for a week it equals approx. the double monthly rates that you pay at home), and the welcoming breakfast they are offering is just an embarrassment and a personal offense. But, if you are looking for a place to crash in, this is the right place for you. Check the prices in the other hotels, though. You might get more value for your money! !\n\nReview 35:\nWe were there durring renovation, so I wont judge the hallways and elevators, but there were ants in mine and my moms room! They sent somone to spay for my mom, and left her there... I had my 1 year old with me so they did change our room. My nephew was also with us and they gave him a room overlooking a dumpster and I hear it smelled bad. While we booked as a group our rooms were not together, in fact they were not even on the same floor. The beach it was on had some pretty hard waves rolling in and for me I would love it but for the baby not so much,\n\nReview 36:\nWe had an amazing time at the Kaanapali Beach Hotel! We were impressed with the staff, accomodations, entertainment, and beach access. This was our first trip but we look forwrad to staying there again in the near future!\n\nReview 37:\nThe location was very good, but the room we had was awful. We were assigned to a room on the fourth floor of the Kauai wing. I knew that it was an older property, but I expected it to be a clean comfortable place. Boy, was I wrong! The air conditioning filled the room with a musty smell, the closet reeked, and there was hair all over the bathtub. The worst part was that there were roaches, and lots of them! I called the front desk to see if we could change rooms, but they said that they were full and sent up a maintenance man with a can of bug spray. We checked out of the roach motel the next day and headed back to Wailea. It is too bad that such a great location is wasted on such a terrible hotel. Maybe other rooms are different, but I would not recommend this hotel to anyone. It is not worth the small amount of savings. Do yourself a favor and stay away!\n\nReview 38:\nWe spent 8 nights in room 545 with beautiful ocean view. Room tidy + shabby + unsanitary. Beware. Hotel lobby like a turkish bazaar. KBH is a run down motel sitting on gorgeous grounds & beach near Black Rock--great snorkeling.\n\nReview 39:\nAll the good reviews are accurate. Loved the hotel overall, the food, the shows were free and wonderful, great grounds, excellent location. Couple of things to be aware of; our bed was harder than we were used to (not a Hilton or Marriot bed, thats' for sure). No hot tub or gym (not important to us), ask directly for the free breakfast. EXCELLENT breakfast buffet and I noticed some people had free vouchers and some didn't.. We made our reservations direct. Also, the rate quoted on their confirming e mail didn't match the bill at the end of the stay. This waqs resolved satisfactorlily. They have old computers! Very clean 3 star rooms.\n\nReview 40:\nJust returned from our 5th visit to Kaanapali Beach Hotel. We had 2 weddings on Maui and as always we stayed at the KBH since it has the best atmosphere, the ohana (family) spirit, which will make you feel welcome. And yet at the same time you share the same greeat beach and amenities of Kaanapali as you would by paying twice or three times as much at the surrounding resort hotels. It may only be a 3 star rated hotel, but the feeling of being at home, with the large uncrowded garden space and the free nightly entertainment will make up for it. The 3 restaurants available give you great choices for good but reasonably priced food. The guest services personnel will give you the friendliest and efficient service for all your other actitivities you may want to enjoy while you are on Maui. Say a special Aloha to Malihini - she is the best. So if you want to enjoy Maui at a reasonable cost and still feel like you are being treated as family - stay at the KBH. Opawalt\n\nReview 41:\nThis is a great hotel, I think it was also great value for what you get. It is geared towards all sorts of people, familes, couples, groups. It is a real hawaiian experience, they offer dancing every night, with classes, lots of activities to choose from, but it does not get noisy with children and people if you need to get into your room and get away from it all and is very close to the beach for a quiet walk. It feels as if you are on an private island but it is not too far from everyday places like shopping plazas, banks, etc. It is quite a drive from the airport (45-60 mins). The rooms were fantastic, not world class 5 star grade, but very comfortable and not corporate looking. They are very good with service. We booked a car, which is a must for this hotel given its location and you need a car to drive to places. I would definately recommend this hotel.\n\nReview 42:\nMy husban and I got married here in Oct 2011. We had an amazing time! The staff was so friendly and helpful and did so much more than I expected on our wedding day! Of course, we sprung for a partial ocean view and they upgraded us to ocean front which was beautiful This deffinitly isnt an amazing fancy hotel but for the price it is a bargain! The breakfast buffett is good, I would recommend getting it as part of your package becuase it is pricey otherwise. We didnt end up eating at the Tiki Bar, because there were lots of nice resturuants just a few minutes down the beach. We snorkled out in front of the hotel and saw amazing fish and sea turtles! What a great trip!\n\nReview 43:\nWe stayed at this hotel as part of family vacation package we bought from Costco we found hotel has excellent location and landscape but this is where good stops Service overall is very poor Specially in their free breakfast area and bell and vaelt parking area . Staff is untrained and even rude Carpet old and stinks. Not well maintained and water leaks when it rains We will not go back to same hotel.\n\nReview 44:\nEverything went great for us. Traveled with my 87yr old Dad. They were so accommidating to him. The hotel is clean and the food is excellent. Close to everything.for shopping and the hotel sits right on the beach . This hotel is family oriented and very laid back. You will go home relaxed. We will be back.\n\nReview 45:\nThe Ka'anapali Beach Hotel was so much more amazing than we had ever expected! We arrived to Maui and were met with hospitality and genuine decency that is particularly uncommon in today's world. Our room was amazing, the food was great, the grounds were unparalleled, and the atmosphere was truely relaxing. My wife and I expected an amazing honeymoon in Maui, but we never anticipated the quality of the KBH and its staff. If you are planning a trip to Maui, please concider the Ka'anapali Beach Hotel. Take it from me, once you've stayed at the KBH you'll immediately begin plans for your return!! !\n\nReview 46:\nMy wife and I stayed here 10 years ago and based on the current reviews decided to give it another try. We found the rooms to be in serious need of upgrade. The grounds and beach are immaculate, but the rooms and the restaurant were disappointing. Our friends asked their room to be changed because of a musty odor that was obvious as soon as the door was opened. The food at the rstaurant was just average. We tried the breakfast buffet which we found to be Denny's type food at Ritz prices. We also had dinner only becuse we didn't want to go somewhere else. We only did this once. But there are plenty of other restaurants nearby. It isa great location. Service was wonderful. But I won't stay again until they spend some money to fi it up.\n\nReview 47:\nStayed here after our initial stay in Oahu on our honeymoon. Our only disappointment was in our room. Although it was in the older section, that still didn't bother us. We were next to the elevator shaft which was quite noisy, and the air conditioner wasn't the best, but everything else at the KBH was absolutely amazing. You can't ask for a better staff. We both cried at the going away ceremony they have the morning you leave. We were touched by the sincerety of the staff, and how quickly they make you feel a part of the KBH family. The grounds were amazing, the entertainment was very well done and all the little extras (turn down service with cookies at night, poi making demonstration, hula show, lei making, etc.) are not offered by any other hotel on any of the islands. If we're lucky enough to make it back to Maui, there will be absolutely no question where we'll stay.\n\nReview 48:\nMy wife and I have stayed at this hotel twice and we are staying there again in February 2004. Great hotel. Friendly staff.\n\nReview 49:\nThis was our second stay at the Kaanapali Beach Resort and it was as good as the first! They upgraded our room at no charge for our second stay and we were given a spacious 6th floor ocean view room in the Lanai Building. We like this building the best because it directly faces the pools, gardens, ocean, and looks down on the nightly hula show. This hotel sits on one of the nicest and least crowded beaches in Lahaina. It is a quiet, peaceful and very relaxing place to stay with lovely grounds, accommodating staff, and comfortable, clean accommodations. Highly recommend the Trilogy boat trip during humpback season, which departs directly from the hotel beach. Incredible, up-close encounters with many, many humpback whales made this experience a standout. Strongly recommend the Kaanapali Beach Hotel as a low key, laid back and budget friendly gem in Lahaina.\n\nReview 50:\nOur AAA guide told us that this was a good pick for a hotel because it focuses on local culture and has a lot of great activities. I would have preferred it if the focus left that and was put on improving the condition of the hotel! Our room was disgusting. The sheets had holes in them, there were weird bugs (scorpion looking) and the carpet needed replacing about 20 years ago. At the end of the day, all I want is to return to a room I can feel comfortable and safe in. I don't care about perks - I just want cleanliness!!!! On check in, the woman behind the desk offered us the option to pay extra for the in room safe. We declined but soon reconsidered after discovering that all the hotel doors from the outside were constantly propped open. There was also a large event going on that weekend which added a huge population of people at the hotel that weren't guests. Anyone could just walk in, no questions asked! My husband wouldn't let me go out alone into the stairways or corridors. It didn't give me a warm, fuzzy feeling.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32174, "query_start_index": 32176, "query_end_index": 32176, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 653, 1248, 2025, 2299, 2883, 3076, 3762, 4725, 5150, 5867, 6745, 7197, 7475, 8272, 8820, 9615, 10467, 10905, 11878, 12374, 13009, 13576, 13874, 14888, 15171, 15429, 16411, 17455, 18202, 19160, 19391, 19999, 21178, 21968, 22539, 22773, 23654, 23894, 24548, 25536, 26419, 27107, 27524, 27844, 28459, 29215, 30112, 30248, 31129]}
{"id": "613798", "pid": "613798", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI arrived at the hotel in a lovely afternoon after a long trip and high expectations. then I found out they charge for Internet!!!! I mean if you are going to do that, at least list it in big bold letter when reservations are made, so I could stay at another hotel!!! You have to PLUG IN THE CABLE for your laptops in the room to get connection!! Who does that now days? There goes the first impression. Besides, the shuttles are very slow and you always have to wait for 40 minutes, not a very good location if you are looking for convenience around the city. I've been traveling a lot recently and came across many good hotels along the way, and I have to say the independent hotels I've stayed in were much more genuine and friendly, they provide real hospitality and their staff really care about your needs, no wonder all the big brands are loosing their brand equity. Oops! I better watch my time now since each minute cost a lot! !\n\nReview 2:\nWe did not stay in the hotel went to a so-called \"gourmet\" dinner being held to celebrate a local feast. The location is beautiful but the meal rates as utterly dreadful. It cost 250 Euros a head and has to have been one of the worst ever. Food was cold, unappetising and unidentifiable. A huge disappointment.\n\nReview 3:\nWe booked the Hilton Molino Stucky. I cancelled the hotel due to a cancellation of our trip. We cancelled well in advance , and were given confirmation number. My credit card was still charged for the stay. I contacted the hotel. They agreed we should not have been charged and I still have not received a refund. Now, 2 months later, I re- e mailed the hotel and have not gotten a reply. Beware, before booking.\n\nReview 4:\nWe stayed here after a two week cruise. The staff was poorly trained and the site is too far from the center of all activities in St. Marks. If you are looking to have peace and quite... this is your place... as a matter of fact you can sit in the bar for hours and no one will come to bother you or wait on you...\n\nReview 5:\nIt was a little confusing to get there as the instructions we were given were non-specific ie. take the water taxi (but what stop do we get off at? Answer:Polanca, which way do we go when we get off? Answer from hotel: Go straight you'll see it . Real Answer: Go right and go over canal bridge and hotel is there. Once we got there, it was beautiful. We had a sweeping view of all of Venice including Piazza San Marco. The room was plush and luxurious with a huge bath. They have an executive lounge accessible to elite members. The disadvantage was it was not on an island connected to the main part, but they have a complimentary boat to take you there. It has a lovely rooftop pool and watching the traffic on the Guidecca canal was interesting in itself. We even saw a cruise ship coming into port. Breakfaast was sumptuous, but eating outside was better in thought than reality. The pigeons were super aggressive. This area is mostly populated by Venetians, so it was not very touristy.\n\nReview 6:\nWe have just returned from a wonderful trip to Venice! We enjoyed our stay att he hhotel, we took a water taxi in since our lilttle one was just too tired and we didnt want the hassle etc. We arrived and were greeted by the reception team warmly and upgraded to a suite which we didnt expect at all, it was lovely! The hotel was very clean and well kept, location was not brilliant and if we go again we would probabaly stay somewhere closer to the main area however with a child it was nice to get away from all the craziness and relax in luxury. We ate at the Aromi too which was just lovely, very good wine and food, attentive waiters and good service. Breakfast was good too, a wide selction and attentive staff again! We really enjoyed the stay and would maybe stay here again if we were to return with our family but if we were to go alone we would opt for a hotel with more activity options around it especially resturants! But overall a good hotel with good staff!\n\nReview 7:\nStayed for one week at the Molino Stucky Hilton Hotel in Venice. This was my first time to stay in a Hilton Hotel and I was looking forward to it. I was some what disappointed with the room, cleanning and the level of housekeeping. The sheets were only changed once during the week. Bathroom was not as clean as I expected, floor of it was sticky, did'nt seem clean to me. The overall standard of the room did not reach my expectation.\n\nReview 8:\nMy fiancee and I had a wonderful weekend stay at this hotel. It is located on a separate island to the St Marks area but the hotel taxi service is frequent & efficient. The hotel was very quiet and it seemed we had the place all to ourselves. This recently opened hotel is certainly worthy of its rating - our room was immaculate and the offerings for breakfast were extensive and would cater for anyones taste. The skyline bar was also a pleasant way to round off the eveniing - unfortunately it was too cold to sit on its pool terrace during our stay, but the views were fantastic and perfect for a warmer evening. The prices seemed to equate to other establishments in Venice (i.e nothing is cheap - but it wasn't too expensive - and you felt you were getting value for money). I would certainly recommend this hotel and it was a picturesque base for a lovely romantic trip to Venice\n\nReview 9:\nIt was the best hotel I ever saw! Everything is just outstanding there. The service, the pool on the roof, the food, the beverages, everything gets maximum points. You also have a shuttle for Hilton guests, so you can just take your time to relax. Venice and the hotel itself are contributing to a romantic atmosphere - if you want a memory for the rest of your life, just go there. My vacation there was just perfect, and I think this is more than I can describe.\n\nReview 10:\nThe location is a bit out of the tourist centre but once we got to know the hotel shuttle and public vaporetto, it is actually pleasing to get away from the crowds near the St Mark area. Good breakfast. Certainly, one of the best Hilton I have stayed and I look forward to the next visit.\n\nReview 11:\nWhat a way to get to your hotel by water taxi as that was a treat and the hotel was wonderful, great bathroom and room was a good size. The 2 nights I was there were wonderful and the view from my room was great over looking the water to the city.\n\nReview 12:\nThe location is off the main tourist trails and the impressive architecture makes it special. We had standard room # 123 and it was good enough for the price we paid (priceline-rate). The Rialto Bar is ok for a drink after a hard days sightseeing. The complementary shuttle service to St Marks square is convenient.\n\nReview 13:\nIt's a great experience, Venice & the new Hilton five star hotel in between! And there is a great view from hotel to Venice. Everything can be reached easily by public transportation, bus & ship(vaporetto) day and night. If you arrive by car just stop at parking areas before the bridge connecting Mestre and Venice. It's much cheaper(\u00e2\u201a\u00ac4 against \u00e2\u201a\u00ac25 per day). The bus station is very close to parking area. Bus No.6 gets you easily to water bus station 'Tronchetto'. Vaporetto No.2 takes you to stop 'Palanca' close to Hilton hotel. Hotel stuff is very friendly. If you need to complain something like we did during our three day stay (there was only cold water available in our bath tub) don't worry too much if it won't be fixed. You are in Italy, Venice!\n\nReview 14:\nWe booked a room with a view and ended up in the back of the hotel with a view of a wall, the fridge was filthy,the hairdryer socket didn't work, the room was located directly under a function room so every night was furniture moving night at 1 am. We also booked breakfast which the hotel said we had to pay for even though we had paid the agent upfront.Eventually the hotel accepted we had paid.\n\nReview 15:\nBeen at this hotel within a conference delegation. Everything was arranged and paid through the organisation of my conference. At check-in as well as during check-out the reception confirmed that the room was already paid through the conference organisation. I got no bill or whatsoever. A month later I saw that the hotel charged 181\u00e2\u201a\u00ac to my private credit card. Without any authorisation, without any notice. I asked for explanation by email - no response. I asked again. I asked again. Finally they claimed that the conference would not pay for me so they simply charged my credit card. I responded that I would not accept that - no reaction again. And so on, and so on... A hotel of this category, treating customers like in the soviet union, refusing any communication, illegally charging credit cards without authorisation - be warned, check your bills and your credit card statements in the months after your stay!!! By the way: the food at the hotel restaurant is gross and extremely overpriced. Therefore, the restaurant staff is adequately rude! Lovely roof terrace bar, at least.\n\nReview 16:\nArrived at hotel from our cruise in the morning so our room was not ready yet. Decided to have tea. For 2 cups of tea 16 euros. Not a good first impression. We went for breakfast on our 1st morning which was a sunday. Chaos. They did not seem to be able to cope with the volume of people. Tables were not cleared, you asked for tea etc.. but they would forget to bring it as the staff were running around like headless chickens. Service did improve on the week days so may be a good idea to avoid the weekend rush! We also found some of the staff sharp and unhelpful. Rooms were lovely with a great view and the rooftop swimming pool was great. However we would not go back to this particular hotel.\n\nReview 17:\nWe spent three nights at the Molino Stucky on Hilton points. The staff is trained in amazing service! We took advantage of the Executive Lounge in the evening and the fabulous breakfast each morning. It's easy to take the complimentary water shuttle into Venice - running every 30-60 minutes. The view of the city from the roof-top bar is amazing! We spent a wonderful evening relaxing and having drinks there. The only difficulty we had was a young waiter who kept asking to be paid in cash (without presenting a bill). We insisted on charging to our room and asked for a written receipt. He did oblige when we insisted. If you can get a good rate on the rooms - it is worth it to stay here.\n\nReview 18:\nLoved staying on Giudecca Island. Explore this wonderful residential island. Servce was top notch with a friendly front desk staff. Boat service was always on time and very efficient. Rooms were a little on the small side but very well equiped,clean, and comfortable. We were given a room with a beautiful view of Venice. Nice drinks and food with the excecutive lounge off the lobby. It was the perfect fit for our tired bones after a long plane trip. Never made it to the pool but it did seem to have some odd hours along with the near by roof bar. I would love to go back and stay again. Thank you Hilton for a lovely stay!\n\nReview 19:\nThe hotel is the worst place. Service is slow and the concierge doesnt know what he is doing. Its better to stay in a 4 star hotel than this one which tey called 4 star\n\nReview 20:\nThe Hilton Molino Stucky is a short vaparetto ride across the way from San Marco, and a great place to stay. We had a small 2-room suite that included the use of the well-stocked lounge (you want that), and had room for us and our three teenagers. The lounge had great foods and drinks throughout the day. Our smallish suite required using the convertible couch and a cot, but the staff put the room back in order forst thing in the AM. Beautiful hotel and setting, and great staff.\n\nReview 21:\nPossibly, one of the worst 3 star hotels I have been in to. The carpets were stained. The bathroom had a tub, no shower curtain, no shower cubicle. There are 40 TV channels, but nothing worth seeing. When I spoke to the receptionist, she said \u00e2\u20ac\u0153you should have had a shower curtain but I cannot send anyone now to put it\u00e2\u20ac\ufffd. She did not even apologise. Later in the sky bar, the bartender completely forgot one of the drinks & after 15 minutes when we reminded him, he said that particular drink was not there & brought us another one instead. But he never apologised! The only positive thing after the stay was that during the check out the relations manager appeared to take my complaints seriously & told me that they would look in to it & reduced 30 euros (off the drinks) in spite of my resistance!\n\nReview 22:\nWe've been two days to venice and stayed over in the hilton. The hotel is located in a 1900s industrial mill. The location is not downtown and you can only go by boat. The hotel has a free boat shuttle service. The room was good, the roomservice not great. Since it was just to sleep and at the discounted rate it was quite good value. So I can recommend it if you get a good deal. Some other info that can be helpfull: there is a public boat service from the aitport to the hilton. It's called alilaguna and costs eur 25 pp roundtrip. It is however not very fast and you will pass many stops. On our way back we took a water taxi. These boats are fast and quite nice. Cost is around eur 100.\n\nReview 23:\nThe room is fine and what you would find at any Hilton but the service staff were not friendly and at times unhelpful. Simple requests like getting ice were ignored. Our trip coincided with a big convention so most of their attention was to the group and not the individuals. The hotel is in Giudecca and although they provide shuttle service, keep in mind that it is out of the way. And as for their food, at first the breakfast buffet looks very impressive but the actual taste of the food was mediocre at best. Would not choose this place again.\n\nReview 24:\nNewer hotel up to the Hilton standards. Employees where very nice and helpfull. Here are some miscellaneous comments: - free water shuttle to Pizza San Marco, good shecudlign of hours until late at night - rooms are very nice, large and functional - bathrooms where very clean - as a Hilton honors diamond we got access to an executive lounge which was nice to come back to after a day of sightseeing - pool on the top floor has excellent views of Florence - we got free Wi-Fi but not sure if it was because of out Diamond status\n\nReview 25:\nAs a gold or diamond member you will enjoy more. This was best use of Hilton Honor points I've found. This was an incredible stay! The staff was great, room very comfortable, the view from the 6th floor overlooking the canal was unmatched. The executive lounge(for Hilton Honor gold and diamond members) offered free breakfast, snacks all day and drinks until 11PM. The island of Giudecca was quiet and fun to explore. Mostly locals but a few good resturants and markets. A quick water shuttle and you're in the heart of Venice. (Shuttles are complimentary and run about every 20-30 min). The rooftop pool and bar offer stunning views however the drinks were no bargin. Wonderful trip to Venice,expect to spend some $$$$.\n\nReview 26:\nI was on a weekend break with my Mum, who is a gold card member. We've stayed in many different Hiltons and I have to say they are not at all consistent. The hotel was very new when we stayed, and the shower in our room didn't work! We were sent off to another bedroom to use the bathroom, but it was hardly ideal given this room was on another floor. The restaurant certainly lived up to the very high expectations we had, as far as food goes. However, we were completely forgotten about at one point, and were waiting half an hour for dessert. They did give us one dessert for free to compensate, but given we were paying more than both of our flight costs for this one meal alone, we were expecting better service. The sky bar has fabulous views and gorgeous cocktails - recommend the bellinis. Also having a swim in the rooftop pool was great fun. All in all, it was a pleasant stay, but a little too rough around the edges still. Let's hope it has improved since. I would recommend it if you can get a good deal, but not at full price.\n\nReview 27:\nHotel was great. Location is across the lagoon but they have excellent shuttle boats running. It was August, very hot and crowded so it was nice to escape. Rooftop pool is small but great views with the cruise ships passing thru the lagoon. Room was nice but difficult to find due to the fact that the hotel is a renovated factory. Breakfast was very good.\n\nReview 28:\nI spent only two nights in this great hotel with my husband and my son and liked very much. The hotel has the usual american standard but with some local charm due to its instalations. The service is friendly too. We were given an automatic up grade to a bedroom with a view, which was very nice! We had no meal in the hotel, just took a drink in the delightful rooftop bar with a magnificent view of Venice! It is worthwhile to try a Belini or an apple martini, very good! The rooms are spacious, comfortable and very quiet, the bathroom is beautiful and complete, all extremely clean. Although the hotel is at another island, it is close to main attractions of Venice and we did not feel isolated because the complimentary transfer of the hotel / venice / hotel works very well, times are fixed and the boats are comfortable and punctual. It takes between 5 and 8 minutes to arrive at Piazza San Marco, it is only necessary a little planning and attention not to miss the rides.\n\nReview 29:\nFirst time that I had bid on priceline but paid \u00c2\u00a3119 for a \u00c2\u00a3240 hotel room. The hotel is on Guidecca which made a pleasant change from the tourist hotspots of St.Marks where we have stayed 3 times before. The hotel has a shuttle boat. Hotel big, rooms very nicely furnished with plenty of room but expensive to eat and drink there. Fantastic views over venice from the rooftop pool and bar. Not to be missed.\n\nReview 30:\nWe stayed at the Hilton Molino Stucky for 4 days for my husbands birthday. Overall the hotel was OK but unless youask specifically for clean towels they just hung up the dirty ones hoping you wouldn't notice. Although I ordered a birthday cake at the Aromi restaurant, they forgot this completely, although the meal was very nice. Venice is very overcrowded and the hotel was thankfully away from this being on a island. However, you do have to be seaworthy to withstand all the necessary boat trips back and forth to Venice proper. Travellers beware however, Venice is extremely expensive and the Italians are very brazen in asking for tips on top of all this! Check out all the concerts - these are many and ferquent and usually very good.\n\nReview 31:\nNo executive lounges, full travel advice to the hotel not given i.e. hotel shuttle was ignored when requested for best way.\n\nReview 32:\nThe hotel is located on a separate island, just opposite to the city center of Venice. Therefore it has a very quiet environment (not as hectic as most hotels in Venice). There is a complimentary ferry service to the city. But also the public transportation service is worth to be used (unlimited use of the \"vaporello\" = bus-boats for 72 hours: 33\u00e2\u201a\u00ac). Rooms and service are excellent.\n\nReview 33:\nExcellent hotel, rooms were clean and new, easy shuttle transfer to San Marco square. Would definetely return back to Venice and this hotel!! !\n\nReview 34:\nThe hotel was fantastic. Their shuttle from St. Mark's and Zattere was useful but the Water Taxi line 2 also stops at Palanca which was nearby and occasionally was more convenient. Would definitely use that line to and from the train station. The location on Giudecca was also nice because it was a little quieter. The service was fantastic and the room was also amazing. Very nice and worth it. The bed was the most comfortable of the whole trip. The view from the hotel bar (Skyline) was also good. The breakfast buffet was large and fantastic. Overall a great experience. If you are a Hilton Honors Diamond or Gold member, the perks were also great; the executive lounge had great food and drinks. If you have Hilton points, this is a great place to use them in Italy. We would definitely stay again if points were available. (Not sure if the actual price would be worth it in dollars...)\n\nReview 35:\nThe rooms were nice, but that's about it. The hotel layout is TERRIBLE. Only 1 elevator worked (we would sneak in to the service elevator)., the nice rooftop bar was closed at weird times, at breakfast they ran out of syrup and they didn't replace it through our stay. Bypass this hotel and get one IN Venice. Hotel Monaco is a much nicer hotel and location.\n\nReview 36:\nAfter getting a excellent deal on my weekend away, I paid 3 star hotel prices for our stay. It was the first time to Venice, the Hilton staff made us very welcome. Loved the room very clean and tidy with a 27inch lcd tv! Breakfast was excellent. Only had one downside they tried charging us for breakfast both mornings, had been a mix up with reception and restaurant. Good job as its \u00c2\u00a330 a head! In the evening go to the skyline bar its amazing, very romantic but its expensive!\n\nReview 37:\nMy family went to Italy this summer and the final part of our trip included Venice at the famous Hilton Molino Stucky. I want to make this review short and helpful so I'll go to the point. If you have enough money to pay for this hotel, then seriously consider finding a different one. The transportation arrangements from the hotel are not the best: it sits on an island and you have to make sure that you get to Venice when the hotel is running their boat shuttle to take you across, otherwise, you will walk with your suitcases all over town trying to catch a water taxi that will take you there (not fun). The service stuff at the hotel is not friendly (as everything and everyone in Venice), meals are overpriced (49 Euros for a continental breakfast !!!). Will not recommend the hotel to anyone i know. If you can afford a 5 star hotel go for the real thing, this is not 5 star service.\n\nReview 38:\nWe stayed at the Hilton Molino Stucky Venice in August 2008 for 3 nights. The location is good, Giudecca Island is a short boat ride from Venice, and the hotel has a two an hour shuttle boat service. There are also several boats that stop at Giudecca that are a 5 minute walk from the hotel. The hotel is huge. The room was standard; we didn\u00e2\u20ac\u2122t have breakfast there as it is quite an expensive hotel. The staffs were very unfriendly. We didn\u00e2\u20ac\u2122t stay at the hotel much but it s good base for Venice. However the hotel did have a rooftop swimming pool with beautiful view of Venice. Venice however, is the most beautiful place I have ever been too and it was worth staying at the Hilton just for that.\n\nReview 39:\nWhen staying at the Hilton, go direct by water taxi if you have flown in as it could be a long wait to use public transport. Saves time and you settle straight in - its worth the 100 euro. Reception is one area that the Hilton could improve. Checking in/out can be a problem as limited staff. This may have been due to being low season but this is one area they need to review The hotel otherwise was fantastic and staff were attentive to any requests. The hotel shuttle service is good and using this in combination with the normal water buses is no hassle seeing all of Venice. It was nice to withdraw to this hotel after a hectic day checking all the sites and knowing that its all across the canal. If you are lucky and get a front viewing room, you may get to see cruise ships floating pass your windows which was a pleasant surprise\n\nReview 40:\nall that was missing was the casino. Magnificent hotel located across the channel from the old city, where you can sit at the rooftop pool or lounge that looks over the city of Venice and watch the cruise ships pass by. I was very impressed with the staff at this hotel. They even gave us a private tour of the Presidential suite and the lookout from on top of the steeple. This is the highest point in Venice, even higher than St. Mark's tower. The air conditioning was the best in Venice, very quiet and very cold. Very easy to get back to the airport, take the Hilton shuttle across the channel and get off at the first stop. Take the vapparetto to the Roma station. Take the number 5 bus to the airport terminal. It takes 1 hour.\n\nReview 41:\nWow. We have just returned from The Molino Stucky and words cannot say how amazing a hotel it is. Every single member of staff were polite,friendly and welcoming. The hotel upgraded us as it was my partners birthday whilst we were there. Our room was fantastic with the most wonderful view over Venice. We were treated as though we were royalty and made to feel very special. A birthday cake,champagne,card and Hilton money were all placed in our room as a surprise. Breakfast is a must in the hotel as the quality very good and choice was endless well worth the money.We drank cocktails in the Skyline Bar that has views over Venice from its terrace.These too were amazing. A cruise ship passed our suite window one morning and we have never seen a sight like it. Every single second of our stay from booking in to checking out was perfect and that is all thanks to Mr Ferreo and his team. A BIG THANK YOU from Jeannette and Paul\n\nReview 42:\nIf you are in Venice and want a great hotel, try the Hilton it is spotless and so friendly, they have a free shuttle to take you from the Hotel to the Main Square in Venice called St Marks square... They could not be more helpfull!! The only fault we found was the restaurant was very expensive compared to a meal you could get a any other restaurant!! !\n\nReview 43:\nMy partner and I stayed at the Molino Stucky for 5 night. The pool area was lovely and the views of Venice are spectacular. The Skyview was far too expensive and such a shame that a nice glass of wine (small) to watch the sun go down cost 10 euro!! Staff in the hotel were not very helpful and ignored my complaint about my room key not working for 2 days!! There is no where in the hotel to buy water or a can of coke etc.. it has to be bought at one of the bars for huge mark up! Generally service in the hotel and the whole of Venice was awful and actually found many waiters/waitresses downright rude. Prices were high even in the back streets and with the lack of customer service made the prices even harder to swallow! !\n\nReview 44:\nThis is a beautiful facility--built within the original shell of an historic spaghetti factory. Very large but relatively easy to find one's way around. Very professional, helpful staff. Don't miss the views from the rooftop restaurant/bar and swimming pool. Hotel provides an hourly shuttle boat to get to the St. Mark's Square area as well as another, quieter neighbor across the Giudecca Canal.\n\nReview 45:\nAlthough I do want to give a fair feedback, we were upgraded to a suite which was a nice surprise and might be taken into account while reading this. Property is vaste, staff is friendly and helpful. Suite room was big, something like 60 m\u00c2\u00b2. Hotel is calm, bed is fine, so a very good rest. Furniture was not new and might soon need a replacement. The pool I on the roof = great view = very hot (probaly too much) water at the end of the afternoon. Hotel has its own shuttle to go to san marco and vaporetto stop is 5 minutes walk to the hotel. From there, you can go to main island or to tronchetto parking (one or two stops. A very pleasant stay overall, a refreshing oasis in the hot august weather.\n\nReview 46:\nWe booked our stay through Priceline and the hotel was very reasonable. The hot chocolate in the lounge is a must for chocolate addicts. Great staff! The morning breakfast served in the restaurant is buffet only for about 40 euro. Save your money and get a delicious omelet in the lobby/bar.\n\nReview 47:\nTook all our children and spouses on a trip of Italy. All had rooms on the executive floor. Executive lounge was very nice. Hotel could have taken better advantage of the views that could have been offered there. Bar and views on top floor breath taking. Enjoyed being on Guidecca Island away from San Marco Square. Had the chance to see how real people lived in Venice. Not so touristy. Try to get a room overlooking the Guidecca Canal. Free shuttle to the heart of Venice, prompt and enjoyable. Would go back tomorrow.\n\nReview 48:\nBeautiful rooms, location and service!!!! Buffet breakfast was incredible. Location is perfect! The free shuttle gets your the sites and brings you back to tranquility at days' end! Would not hesitate to recommend to everyone!\n\nReview 49:\nThis hotel was absolutely beautiful! While it is not on the main part of Venice, it is just across the Giudecca Canal. Because of this, they offer a complimentary shuttle. While this is a slight inconvenience, it is well worth it to be in a nice, new, luxurious hotel. You also have a great view of Venice. If you get the complimentary breakfast buffet as part of your reservation, do not miss it! It was filled with all the breakfast staples in addition to many gourmet items. I've never seen a breakfast buffet this extravagent. Also, we received complimentary bottled water and chocolates for the turn down service. While the normal published prices were high, we took advantage of a no cancellation advance promotion and got a very nice room for under $200. They offer internet service/computer in the lobby for a fee. We stayed one night post-cruise.\n\nReview 50:\nThis hotel requires a shuttle ride to Guidecca Island, Make sure to keep a schedule with you at all times and plan your trips around the shuttle boat, there is no way to get to the hotel without hiring a private boat. However, the shuttles do run on time and provide a comfortable ride during transport. The hotel itself was beautiful and amazing and we enjoyed the restaurant as well. I traveled with my 14yr. old daughter and she enjoyed the experience over all the hotels we visited during our trip to Italy. The Skyline Rooftop bar provides a magical and breathtaking view of Venice.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30259, "query_start_index": 30261, "query_end_index": 30261, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 1126, 1448, 1872, 2198, 3201, 4185, 4632, 5530, 6006, 6307, 6567, 6895, 7669, 8079, 9183, 9895, 10600, 11239, 11420, 11915, 12732, 13437, 13998, 14540, 15274, 16327, 16696, 17689, 18112, 18866, 19002, 19401, 19557, 20461, 20832, 21325, 22230, 22944, 23795, 24541, 25484, 25851, 26591, 27001, 27717, 28021, 28554, 28793, 29661]}
{"id": "301010", "pid": "301010", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe had an enjoyable stay at the Novotel Clarke Quay in Singapore. Rooms were spacious and comfortable and staff very helpful. stiuated close to Clarke Quay restaurants, we would recommend staying there\n\nReview 2:\nArrived midmorning from London en route to Perth for two nights, only to have a room that really smelt like it had been smoked in - not great for two asthmatics, only offered to spray room with some deodorizer (made little difference). Sprayed Chanel no. 5 to minimize awful stink. Shower was cold on early morning departure and only of the three of us had one at 5am in the morning to get flight. Never ever revisit this awful hotel for us. The in-house Indian restaurant and staff in indian reataurant were a redeeming feature, as were the breakfast staff and meals. But not enough to return to stay in a poky smokey smelly room for non-smokers. Our clothes we'd used still stunk when got them out of the case in Perth.\n\nReview 3:\nBooked well in advance and requested baby cot - was not ready when arrived and had to wait far too long to put tired kids to bed. Room was tired and worn with several lights and power points not working plus a faint aroma of sewage. To top it off Novotel charged us twice on credit card for room and for breakfast we did not have.\n\nReview 4:\nThis review is based on a few stays at this hotel during July-Aug this year. The location is indeed good, right next to the happening Clarke Quay area, but the service is pretty sad. During the first stay I saw a centipede in the toilet bowl. When I left a feedback for the hotel GM, there was absolutely no response. If I was at a Le Meridien, I would have received a personal call and a letter apologizing. During the second stay the room was not done up completely and no hand-towels in the washroom. When I called up to ask for the towels, the person was absolutely non-chalant and sounded irritated I couldn't make do with no towel! I again left a feedback in good faith, to no response. I have now moved to Royal Plaza at Scotts road or Traders hotel and both of these are much better on service.\n\nReview 5:\nThis hotel needs lessons in quality control for its housekeeping, maintenance and resturant services\n\nReview 6:\nCheck in was a nightmare. Went to check in at 2.15pm, room wasnt ready. Waited 2 hrs, then given wrong room (requested king bed and given 2 singles) moved to correct room and what a disgrace. Room was damp and had a terrible smell. It was obvious there were problems due to the rotting carpet and wood. We asked to be moved. Well after waiting for maintenance and housekeeping to check it out, they decided to move us, and of course no available rooms. They said they would have a room ready in 20 mins. Well 2 hrs later we got our room. What an awful experince. I treated us to a premier floor room and what a disppointment it has been. I would never come back and as a A/club member I expected a lot better service. All I can say is the hotel has very serious management issues and I mean serious!! !.\n\nReview 7:\nWe were very disappointed by Novotel clarke Quay and Staff. First, hotel is old and refurbished. The elevators are old and dangerous as it doesn't have proper sensors on the doors. Rooms are clean and location is good if you want to eat and walk around Clarke quay. Building and mall is under construction as of aug 2007. Too many tours bus stay at this hotel. The Staff overcharged us 1 night on accor novotel website and it took many calls to get our money back then the staff at the hotel wanted to charge us again for the room upon check out. Something is wrong with the accounting of this hotel. Please be careful with your bill.\n\nReview 8:\nWe spent 3 nights here at Clark Key. As others have mentioned location location. I would give this hotel a rating of 4 out of 10, two of those points go to location. Rooms are average, as we stayed on the executive floor you would expect something better, but no. The really big p#@s off is the fact that they do not allow kids in the executive lounge?? Being a member of the accor plus club for 3 yrs now, and use accor hotels through out asia, this is the first time. Not good enough, if this going to be the case, they should advertise this on there web site... As I would not have even bothered staying, paying the extra if I had known this. Staff were friendly, good location. But thats the end of it. hotel is tired, old. Singapore is expensive, there is no doubt about that, but common Accor, get it together. I for one will not use this property again, I pay the money I expect to get value for it.\n\nReview 9:\nWhen I made the booking, I requested either a Queen or king size bed and selected the appropriate booking. On arrival I was surprised to see the room they had allocated to me was a room with twin beds. After making complaint they allocated me another room with a king size bed. Although this room had not been updated, it was quite comfortable only to ne disturbed early morning with the noise of work being carried out on the floor above. Paying S$ nearly 200 I was surprised that no breakfast was included.\n\nReview 10:\nIf you have a room on the side of the Hotel that loks over Clarke Quay and its a weekend,then be prepared for the Booming of Base Music from the Attica Nightclub that this side of the hotel loos on to.It goes on until 5am(both the Fri&Sat)that we were there,leading to a total lack of sleep.First time that we have stayed at this Hotel and it will be the last.\n\nReview 11:\nTravelled with teenage boys, with interconnecting rooms. Location of Novotel was excellent. Felt very comfortable for the boys 14 & 17 to wander downstairs to the shopping centre by themselves. Nice clean food court at very reasonable prices SGD4-6 & great variety. Concierge were very helpful, reception was always polite. Gym was ill equipped and very cramped. Amazing access to nightlife,\n\nReview 12:\nCheck in was rushed due to crowded check in area. Porters were hopeless leaving people to eventually retrieve their own luggage which was left downstairs and unattended. Restaurant food is expensive and not of any great quality. The breakfast is very ordinary and if one asks for more bread or other food to be replenished it 'must be approved by the manager' and invariable people are left standing around awaiting 'approval from the manager to be granted! This hotel needs to get its basic services back on track to justify the cost.\n\nReview 13:\nBe very wary of this hotel. The rooms that are sold on the Accor website are not then supplied by the hotel as advertised. They hotel will then ask you to pay for 'upgrades' in order for you to then receive what you have already booked and paid for. Management is in on this scam and openly supports the practice. I would have expected a better standard of honesty, integrity and transparency from an Accor branded property.\n\nReview 14:\nThis is the second time we have stayed at this hotel. The staff, hotel and restaurant was excellent. We had access to the Execuitive lounge which was as pleasent (with a great view) as any 5 Star hotel I have stayed in. I would highly recommend this hotel to family, friends and anyone who enjoys comfort away from home.\n\nReview 15:\nThe check-in process was terrible. We arrived at 7.45pm after a 13hour flight with young children. The receptionist did not seem to have a clue about what he was doing. We were told that the room we booked - an executive king - was not available. We had to stay in a standard room. So 4 of us had to fit in 3 single beds - as you can imagine we did not sleep well! We were given the correct room the following day. However we were then told that the 2 extra single beds for the kids may not be available. Luckily after an hour or so, they did provide the beds. We also had to request extra towels. The linen was really old, with some sheets having holes in them. In the brochure it stated that facilities such as bottle warmers were available. However when I asked at reception, they looked very confused, and then said they did not provide such a facility. On a positive note, the staff in the restaurant were very attentive and helpful. The hotel is also in a good location.\n\nReview 16:\nWe stayed here for a weekend business trip. The hotel was within easy reach for our work. However our hosts in Singapore took us to Clark Quay for Dinner. We enjoyed the area, and for a Friday and Saturday night it was very busy. The hotel is upto the Novotel standard expected. We were in room 2102. It was a corner room, and there are 4 corner rooms on each floor. BEWARE each of these rooms are slightly smaller than the usual room. No real problem except the bed was situated up against a wall, made it hard to get into bed for the 2 of us! We had breakfast in the Square restuarant. It was a good breakfast with eggs omlettes done to order. We also had dinner one night in the buffet. That was also good. THere was a wide range of food options. Some of the meats in the salads were however quite tough. Will stay here again...\n\nReview 17:\nHad a good stay at Novotel Clarke Quay. The room was spacious, but noises from clubs downstairs could be annoying at night. I had fast check in and out. Breakfast was nice and staff was friendly and attentive. The location is perfect, right in the middle of the city, and subway is so closed by. I would definiately go back to this hotel again...\n\nReview 18:\nHotel Novotel Clarke Quay is one of the best hotel I have stayed in. Located in the main city centre, it has great view around. You have 24 hrs open Mcdonalld within the same building. The hotel staff are very helpfull and polite. Pool is very good and so is the fitness centre. For me an authentic Indian restaurant on the 6th floor was added attraction. I would definitely recommend this to all my friends & colleagues to stay in this hotel....whenever they get an opportunity.\n\nReview 19:\nNice hotel, priced as you'd expect for Singapore. Staff was ok, some much better than others. Location couldn't be better, a short walk to the Singapore's excellent underground. The room had a bit of a smell to it, but service was quick to come and rectify (though it didn't do much to curb the smell which came from the plumbing). Other than that, I'd recommend it as a place to stay in Clarke Quay overall, especially if you are visiting Singapore for the nightlife.\n\nReview 20:\nEnjoyed our stay at this conveniently located hotel. Included buffet breakfast was outstanding. The staff always greet you with a smile and are very helpful. Good pool area not to be missed. A taxi to/from the airport should not cost more than S$20.\n\nReview 21:\nAwful hotel. I had booked executive rooms and these were appaling. The basin tap came off in my hand as soon as I touched it. The carpet in the room and the hallway were badly stained and there was a vacum cleaner in the happway for the length of my stay. The DVD remote didn't work and the front desk wouldn't answer their phone - I called house keeping and they said they would get back to me and I am still waiting. The balcony door was locked I couldn't get access. I booked two rooms and recived confirmation for 2 rooms but on checking in they had only one room booked. They were able to give me a second room but at the rack rate and not the original rate I had booked at but this was not discussed - they charged my card after I had left as while there they said everything had been paid for. Many nicer hotels in Singapore.\n\nReview 22:\nMy stay there is good except that the hotel swimming pool is not suitable for my young children who are 7, 5 and 3 each, the pool is too deep for them; so they were quite disappointed. Perhaps the hotel can consider to have some space or other facilitiy e.g. indoor game room for children.\n\nReview 23:\nThe hotel is in the center of Singapore Entertainment destination. Perfect location for the New years.Everything is near to the hotel. Room was good spacious.Bathroom was clean. The concierge was helpful. There is a starbucks, Subway, McDs, and Kraze Burgers outlet right under the hotel.Very near to the Clarke Quay MRT.\n\nReview 24:\nExcellent location and enjoyed being close to great eating options and nightlife.Very helpful staff in recommending places to go and taxis. Excellent pool however access past the dining rooms and meeting areas was somewhat revealing for some!\n\nReview 25:\nThe location of the hotel is perfect, being situated right within Clarke Quay and in downtown Singapore. We arrived in the very late afternoon (5:30pm) but we still had to wait for the rooms, they had not been ready. After that it took about an hour until the luggage was delivered to the room. The rooms do not meet the proposed standard. Breakfast is buffet style and ok.\n\nReview 26:\nI am very disappointed with the cleaniess of the hotel bed. This is a four star hotel and i assume the quality and cleaniess must be in place but I found some sandy pieces of things and a dead ant under the bed sheet. Secondly, the buffet served not worth the price. The food served are cold and not fresh especially the crab.\n\nReview 27:\nOk, the breakfast is great, the hotel is huge and well located, but is it too much to ask for hot water for a shower? I've tred to have my second of my stay here and it only runs cold.... i've complained and all they could suggest was to let the water run....fives minutes and a load of wasted water later it is still cold...this is not good enough in a hotel of this category.\n\nReview 28:\nThis is a modern hotel with great service in a great location. Accessible to public transport and taxi's and a stones throw away from the night life and entertainment of Clarke Quay. My only complaint is that the rooms are not as sound proof as they could be, meaning that noise from down below can be heard. This is, however, just a minor issue, and for the right price I would happily stay here again.\n\nReview 29:\nPoor Room Preparation. This was supposed to be a premier room. Room Service was poor. Room Smelled of Sewrage on second day.\n\nReview 30:\nWe stayed at the Novotel - Clarke Quay - Singapore both on the way to Bali for 3 days and on the way back for 2 days. The Novotel experience was fantastic. The staff made our trip so easy - nothing was too hard. In particular, Thamil Vanan in the kitchen and Razali at the desk bent over backwards to provide magnificent food and great local knowledge and directions. The position in Clarke Quay was great - close to great restaurants and a quick taxi ride to Orchard Rd. We love Singapore (our 8th trip) and are looking forward to returning to the Novotel next year.\n\nReview 31:\nI arrived late on Sunday night after a delayed flight from Australia. When I arrived into the Hotel, I was greeted warmly and check in was fast and friendly. I enjoyed an upgrade to the Premier Floor and for the two days, I could not fault the service.I had a guest for breakfast on the first morning and he commented on the good service. Johy Chetty and his team are doing a great job. Will be back.\n\nReview 32:\ncome often. have stayed other hotels but will stay here from now on\n\nReview 33:\nVery unprofessional service...first time with Novotel and hopefully the last time! !\n\nReview 34:\nWe are writing in response to the excelent help we received from the eployee at the reception desk \" Ella Guo\". She was so helpful and We could definately say she goes the extra mile. no matter the question or enquiry was all about. we are enjoying our stay in this hotel and we hope to come back again in the future. Dr. Samuel Fam.\n\nReview 35:\nwe booked this hotel for a couple of nights.....the location was excellent.....and was overall a good choice....especially if u have young children with u.\n\nReview 36:\nWe stayed a bit over a week in a premier, non-smoking floor. The hotel was undergoing renovations during the day while we were there. There was noise during the day, and it was not mentioned prior to our arrival. We were generally happy, except when our room started stinking of heavy cigarette smoke half way into the week. We made a complaint, and were assured it would be fixed. It continued. We demanded another room on another floor, they helpfully obliged. Reception told us that they could do nothing about the guest, despite them smoking on a non-smoking floor, \"under Singaporean law\". The room we were changed to stank in the bathroom like water had made its way into the walls/floor and had not drained properly. Internet access was included under our package and was fast and reliable 802.11n wifi. Breakfast was also good. Other than the hotel requiring renovation (which seems to be underway) and their reluctance to turf out guests who smoke on non-smoking floors (disgusting and highly inconsiderate), the hotel was generally good.\n\nReview 37:\nAbsolutely enjoyable stay -wish it was longer. Staff were helpful & friendly, check-in & out were speedy & efficient. The room was very clean & comfortable - everything was new. The only minus is that the lobby is not on street level, but on the 7th floor. I will certainly stay here again.\n\nReview 38:\nTo start with, I have stayed in Novotel, Singapore in November and had a wonderful time. I spoke very highly of the hotel. However, my next trip was very dissapointing. As I checked in, despite I have reserved an executive king size bed room, I was given a 2 single bed room. All the duty manager could do was to apologize for the error but has no room for me. To my dismay, I was promised an upgrade next day, just to find that room is worst than the one I checked in earlier except that it had a king size bed. It had a small tv monitor and the dvd were not working. On top of all this, the construction starts at 9am next my room that I could not even sleep. I was told by another couple that they had problem with their booking too as they did not get the room they booked. As guest we should have been told upfront at the point of booking that there will be upgrading work going on so that we could have looked at other option. I am very dissapointed with the level of understanding and consideration here.\n\nReview 39:\n+Restaurant, reception, life lobby area has been renovated, thus posh & modern -Rooms were shabby, terribly old in contrast, though spacious -Holds the tiniest television set for hotels rooms todate -Furnitures & fixtures were downy old & wear out +Location though is good, right next to clark quay for its buddly nightlife, variety of shopping centres & eateries. -However, if you are the early sleeper type, do request for a room that does not face clark quay, as the music from it's cluster of clubs can be a bit noisy\n\nReview 40:\nStayed in the Novotel for 3 nights purely because in Singapore the normal sequence of events is to end up in Clarke Quay for dinner at the end of the night, and the 50m walk to bed is very convenient. The location is Fantastic... But... The hotel is fairly average and tired looking. At check in the girl told us that our breakfast wasn't included, and didn't believe me until I showed her the booking confirmation printed from the Hotel's own website. No apology for her mistake, just a begrudging acceptance. The shower was mouldy and the room was average. Bed was fairly uncomfortable. Could hear the 'doof doof' of the night clubs down below until all hours (we were on the 10th floor). My wife and I are in our late 20's and not exactly 'nannas' but it is nice to be able to get some sleep in your hotel room. I think for the money there are much better Hotels in Singapore, and if you really want the Clarke Quay Location stay at the Swissotel.\n\nReview 41:\nThe most important factor for me whenever i stay in a hotel is the bathroom, breakfast and the staff. This hotel was able to cover all my expectations. They have a very nice staff that you can always approach, clean bathrooms and of course yummy breakfast. I liked the fact that it was also located in clarke quay which is just beautiful at night and is a short walk to the mrt station. Its also very convenient because there is a mini mall under the hotel complete with a grocery store and other essentials plus a kopitiam fastfood. I stayed in this hotel twice and i will definetely come back and stay with them when i visit singapore again.\n\nReview 42:\nI arrived at 8.00 am in the morning, the concierge and porter staff was friendly, they have Starbucks beside the front door (It's the best thing.) The Receptionists all is not so good, rarely smile, flat face, and the worst thing I have to wait for my room till 11.00 am. The room is Ok, have a mini bar, the refrigerator is cold (nice), the air condition works properly, very cold (very nice) The view was very good facing the Clarke Quay and river I choose King Bed Superior Bay View, I got 10th floor. Nice view but comes with great minus. At night the bar and club in Clarke Quay gave me a very loud big fat bass! If you party animal or Clarke Quay is your main interest this place is suits for you. Last thing, the aroma in the concierge, lobby, and lift is funky, like tiger balm. (That's I don't like it) l\n\nReview 43:\nThe orange tiled exterior is not the best feature, but inside the hotel is modern and functional. Very nice pool. Breakfast was a scrum but a good selection. Room recently renovated and good size bathroom wih decent shower. Not the best Singapore has to offer but at all bad either.\n\nReview 44:\nThis hotel is a party hotel for bachelors. I did not like it at all. The beds were worn out, and you can see a shape of human. My colleagues stayed at Peninsula at the same rate, and had much better room and service. It was my worst choice of the hotel. I will never stay there again.\n\nReview 45:\nWe had booked in April for the Christmas break and were plagued with problems from this point. We tried on numerous occasions to get reservation issues sorted with the hotel and they were less than helpful. This is a very nice hotel with the restaurant staff being so lovely and helpful but we sadly would not stay here again.\n\nReview 46:\nThe hotel is very focussed on customer services and all staff always friendly and trying to help. If you are a customer of the Premier floor, you will really enjoy the special attention given to customers in the loundge. Location of the hotel is great a the neighbourhood offers a large choice of restaurants and bars.\n\nReview 47:\nA very comfortable hotel. Centrally located at Clarke Quay. The staff were very helpful. Rooms very comfortable and clean. Would be very happy stay there again\n\nReview 48:\nGood 3+ star hotel. Good breakfast . Alcohol very expensive. Staff were cheerful/ helpful. Free access to web via reception. Easy/cheap access to Orchard Rd and adjacent to restuarants at Clarke Quay.\n\nReview 49:\nI am a Frequent Flyer and fly approx 75000miles per year....this is the worst hotel i have stayed for the amount i have paid Usd.150/night. The bathrooms were very bad. The Shower room has got dirt on the walls and needs srubbing...The cieling in the room has a gap and there is so much dust there...two cockroaches fell on to the bed....after that the staff sprayed DDT and we could not sleep the whole night because of the Smell. My wife was sneezing all night......asked for hot water for medicine and it took 2 hours and many reminders.......worst hotel in the world......i am a Accor advantage member and always stay in Accor....was in Novotel in mumbai in October and that was very good....so not all accor hotels are bad.\n\nReview 50:\nstayed on 21st floor and had great ariel views.Breakfasts were really good -hot and plentiful with lots of choice.An international style hotel but expensive for an independent traveller not on expense accounts or corporate hospitality.Would stay there again if visiting Singapore\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 23943, "query_start_index": 23945, "query_end_index": 23945, "truncation_seperator": "... 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{"id": "2515961", "pid": "2515961", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel offered a promotion that if you booked before May 2/12 and were staying between April and July 1/12 you could receive a room for $149/night but you had to book directly. We called, gave them the promo code and were promptly told they had nothing left and the rate was now $312/night. We told them that they should take down there special rate offer if they can't offer it any longer. So beware, they are trying to lure you in with the lower rate promo.\n\nReview 2:\nWe had heard good things about this hotel from TripAdvisor, other people, etc. but were so dissappointed. Our room was so small and for $389/night it was definitely not worth it. The service was just okay - definitely nothing special. You can hear everything around you when inside the room. The couple next to us were screaming and fighting for 2 hours and we could hear every word they said! Thank god we had to leave to go to a wedding so we weren't in the room for very long. The couple came back at 4AM and started right up again with their fighting. Then I smelled marijuana smoke coming from their room from the connecting door in our room - it was horrible! I tried calling the front desk 5 times but no one ever picked up the phone. Needless to say - I would never return to this hotel.\n\nReview 3:\nOur experience at the Hotel Monaco was memorable, but not in a good way. Simply put, the room size (nightly rate > $350 USD) was as small as some closets--we actually gasped in amazement when we entered our room. The view out of our single 2nd floor window was of the adjacent building roof and walls. Hotel staff not overly friendly or helpful. My wife had horrific nightmares the one night we stayed -- overall negative karma and experience. Wanted to forget it, but promised myself that I'd post this comment, eventually.\n\nReview 4:\nI've actually stayed here a number of times. VERY cute rooms, with a nice style. The meetings department could use some work, but overall a pleasant stay. However on my recent visit I really felt the neighborhood had turned quite seedy (scared you're going to get knifed by the tweaker in the drugstore across the street kind of seedy -- or scared you're going to get mugged by the homeless guy on the corner seedy). Anyway, as though that wasn't upsetting enough I wake up to bedbug bites! And unbeknownst to me they hitched a ride home with me on my suitcase. Thanks for nothing. Not only will I NEVER stay there again, I'll be moving any conference I plan elsewhere. HORRIBLE. (On top of it all they double charged my room!)\n\nReview 5:\nStayed in a $400 per night suite this weekend in SF and was very dissapointed. Room was small and there were stains in the drapes, carpet and duvet. Ran out of toilet paper in the middle of the night and the tissue box was also empty! The spa tub was cracked and the glass shower door came off while in the shower! It was noisy and the \"view room\" overlooked the wallgreens and yelling steet people. I'll never go back.\n\nReview 6:\nMy husband and I took a quick weekend trip to San Francisco and were soooo happy with this hotel. It was small, but perfect. We stayed in room 310, the room was totally quiet- didn't hear a sound. There was no view but again, it was quiet. The bed was very comfortable and the staff were great. We will be staying there again and again. Highly recommended!\n\nReview 7:\nThis is a wonderful place to stay in San Francisco. The hotel has been renovated, and the rooms are decorated well (although a bit busy). It is located in the heart of Union Square. Every night from 5-6 p.m. there is a happy hour with all the wine you can drink, free massages, and Wii. The staff are wonderful. If you have a choice, choose Hotel Monaco.\n\nReview 8:\nThe lobby, bar and restaurant are beautiful. The room was well decorated but so small I felt totally ripped off. We paid for a special package that included massage. The spa/massage in the basement was excellent. But I literally had to climb over a chair to get out of the bed. Nearly impossible for my husband and I to walk move around at the same time. Also, while the restaurant is beautiful it had no vegetarian options. So, if you're a veggie - go somewhere else for dinner! The location is good if you are there to shop Union Square or see a show.\n\nReview 9:\nOur Reservation at the San Francisco Monaco was from December 13 thru 18. We made the reservations after reading the glowing reviews on tripadvisor. On the 4th night of our stay, we heard loud music in our 3rd floor room and complained to the front-desk at 9:30PM and at 10:30PM. They told us that there was a party in some part of the hotel which they had no control over. They offerred to move us to two seperate rooms and split the cost, but they couldn't get the music reduced. Not only that, they alleged that we were the only people complaining about the music! This is the first time I have ever stayed in a 4 star hotel where the music travels all the way from the lower level to three floors up. Not only did I get a terrible head-ache, but I also ended-up with a bad night of sleep before an important client presentation the next day. A very bad experience for any business traveller. I definetly won't stay at ANY monaco ever again.\n\nReview 10:\nWe spent our 5 yr anniversary at the Hotel Monaco. It was very clean and the service was great. We were upgraded to a suite upon arrival and received a bottle of champagne in our room the night of our anniversary. I LOVED the bedding. It was super comfortable after a long day of walking. I had to buy goose down pillows after staying there. I probably would not stay there again based on all the walking we had to do. I would prefer to stay closer to the action. There is a great Italian restaurant one street up. Also, the view from the Cheesecake Factory on the rooftop of Macy's was a nice treat. I liked the atmosphere there as well. We ate at the Cliffhouse restaurant for our anniversary. I would highly recommend it. It sits overlooking the Pacific Ocean and the view at sunset is a memory I will cherish forever.\n\nReview 11:\nMy husband and I have always enjoyed staying at Kimpton hotels. For our recent anniversary, we booked the Hotel Monaco in San Francisco. While there were some positives, the overall experience was one of disappointment. First of all, we requested a non-smoking room. The room was nice, with separate sitting room and king-sized bed. However, it reeked of stale smoke. We should have asked for a new room, but didn't. We opened windows and aired it out for hours and hours, to no avail. Then, when we went to shower, the water never got hot. Not even warm. We called the desk, and they sent up someone from engineering. After 40 minutes in and out of the room, it was warm enough to shower. Barely. We paid well over $400/night for this room! To pay that much and not be able to take a hot shower, well, it's unacceptable. We tactfully told them of our disappointment, and they took $50 off the bill. BFD. We won't be back.\n\nReview 12:\nNice hotel but why do all Kimpton properties have such horrible wireless networks? I have not been able to receive a wireless signal in my room, the service provider has no idea where the access points are so I can't change rooms and now I'm having to check email in the hotel lobby. What's ironic is that this morning I had 3 green bars and now I have 2 yellow ones; all in the exact same place! IT has no clue what the issue is.\n\nReview 13:\nHalfway through my weeklong stay at the Monaco, and I'm so impressed I am compelled to write a review. As a business traveler the free coffee and tea service in the morning, and free wine hour in the evening, are great ways to start and end the day. The staff is friendly, welcoming, and efficient. I had chocolates in my room when I arrived, which was a nice touch. The property is clean and well-appointed - but the thing that really impressed me is that the housekeeper left a quart-size baggie on the counter for me today for taking the toiletries on the plane - without my even having to ask. It's the little things. The hotel is about four blocks from Union Square shopping - parts of the surrounding neighborhood can feel a little sketchy, but that just reinforced the feeling of the Monaco as a welcome oasis! Love it. Will certainly return if my travels take me back to San Francisco.\n\nReview 14:\nOverall, I really enjoyed Monaco while staying there. The room decoration was very cute- not very large but descent size. Bathroom was clean, too. All the staffs were very kind and attentive. They offer free coffee during the morning, lemonaid and ice tea around 2-3pm, and wine(both red & white) from 5-6pm, which was nice. Location was ok- it takes about 5 min walk to Union sq. The only downside of this hotel is that the fitness club opens too late(9am) and closes too early(9pm). Also the breakfast time was quite late(7am). I stayed there 2 nights during the business trip but could not use the fitness club once. But for the leisure trip, I highly recommend Monaco.\n\nReview 15:\nRooms are standard small size for the city, but with attractive and fun decor. Wine and cheese were even nicer with the Chair massages and cozy fireplace. Beds were very comfortable and Aveda amenities will keep me coming back. Resatuarant was moderate to pricey for Brunch, but worth it for the great food and convienant location. Lots of pillows and towels in room and a nice fitness center with roomy indoor jacuzzi and steam rooms. Staff was very friendly and helpful (ask for a goldfish in your room if you go!)\n\nReview 16:\nI have tried quite a few small, boutique hotels in SFO over the past 6 years and two years ago stayed here at the Monaco; now I wouldn't stay anywhere else. The staff, no matter what their job, are friendly, helpful and just plain nice. I have been by myself when I have stayed here and I always feel very well taken care of. I love that it is a pet friendly place as are all Kimptons, too. Last summer when it was hot in the city, there was a bottomless pitcher of Sangria available during the evening wine reception. What could be better?\n\nReview 17:\ni stayed a week in this hotel while in town on business. at check in they told me they had sold out of king size rooms and would be putting me in a queen canopy room. this room was incredibly small, and was crowded with furniture. the room itself was only 10x12 and was jammed with the queen sized bed, a chair, an ottoman, a desk, a nightstand, and a amour. The room included a DVD player, stereo, Ipod capable alarm clock, and cordless phone. The in room coffee maker was nearly impossible to use since the bathroom had little shelf space for it. The service was alright, although I had very little contact with anyone after check-in, even though they told me they would inform me if a larger room became available. The free WIFI internet advertised is slower than dial-up. That is not an exaggeration. If you want to get faster access you have to pay $4.99 a day. This may have been because the hotel was at or near fully occupied, but don't count on this. I got the room at a lower than normal rate of $119/night. I think that's probably about what it's worth.\n\nReview 18:\nWe booked this hotel for our 3 day stay in San francisco. The room was small and quite noisy due to water heating pipes running through room for the rest of the hotel. We had breakfast included in our room price, this was a joke. You could have a small pastry and a bowl of fresh fruit or a slice of toast, not both or you could buy a breakfast from the menu, but it was the service which was shocking. My wife asked for a pot of hot water because the tea was too strong, we waited 35 mins by which time we had finished our breakfast and we left. As we left, i said to the waiter to forget the hot water, he said they were looking for a pot for the water. The next day, we waited 25 mins for our toast and fruit to arrive, when i spoke to the waiter, he said he had lost 3 order slips and ours was one of them. However, the room and hotel was very clean.\n\nReview 19:\nThe hotel is 2 blocks from Union Square where some of the hop on hop off tours start. If you can get a rate including breakfast then well worth it as breakfast is a relaxed event and a great way to start the day in san francisco. The evening drinks are also a nice touch If you have any questions or need anything then the staff are only too happy to help. The only downside is the size of the hotel room but at the right rate the location is right and the hotel homely\n\nReview 20:\nWe felt lucky when we got this hotel on priceline for $85/night. We do not agree, however, that this is a four star hotel--more like 3 stars. No extra pillows or blankets in the closet. I got chilly at night, and the bedspread had been removed with turndown service and there were no extra blankets. Room was very, very small, considering that we got a huge room at the SF Marriott last time for $100/ngt. Hot tub was very nice and soothing, but was out of order for half our stay--disappointing. The wine and cheese from 5-7 ran out around 5:45--again disappointing. Lobby was lovely. We parked in the garage on Taylor recommended by other tripadvisors--a great deal for $18/ngt. Get your ticket validated by the hotel on check out. Dinner at the Millenium only a block from the hotel was beyond belief--we are vegans, but even my son loved it. Bed was quite comfortable, linens were high quality, no noise from neighboring rooms.\n\nReview 21:\nI just had to weigh in on this hotel -- I am actually writing my review while staying in the hotel. I come to San Francisco at least 5 times a year on business, and I always stay at the Hotel Monaco. The location is perfect in that it is very near Union Square, shopping, restaurants, but also near the business district. I have always found the staff to be attentive and pleasant. I have always found the rooms to be spacious (for SF), clean and comfortable. There is a fitness room, a spa, a business center (though I must suggest that the hotel install the Wordperfect converter on their Word software, I couldn't open my document this morning) that has both Mac and PC's. Also, the hotel is always nicely decorated (beautiful, in fact, at Christmas) and the salon where the nightly wine happy hour is held is comfortable with a fire place and overstuffed furniture. So, I love this hotel and think everyone should give it a try. And I am a Kimpton in-touch member, which I think is a great program.\n\nReview 22:\nIt was a weekend for me and my daughter to enjoy the Bay Area. Our room was cozy, but boutique rooms generally are. Since I booked direct I didn't get a bargain rate as I have in the past on Kimpton stays, but it was worth it this time. The staff were super accommodating and gracious. It was a hit for my grown daughter because she is a devout animal lover and when she saw the dog bowl outside welcoming the pets by name, she wanted to stay longer. Nice to have complimentary internet since both of us are very \"wired\" with our respective jobs and other family members. No complaints really except I can always use more fluffy pillows. Having the NY Times available to read in the mornings with coffee and/or tea in a quiet refined environment made it wonderful for me. I highly recommend the experience.\n\nReview 23:\nThe hotel interior is nice in a \"ye olde world\" kind of way, but rooms are small - more like hotels in Europe than the USA. The lounge area with fireplace is a great venue to sit and read, work, whatever. The concierge are great, but other service areas let it down. You can wait for ages at the front desk for the staff to finish chatting, room servicing is very basic, and the minibar was replenished twice on a 6 day trip. The wifi is slow and flakey, especially in guest rooms. Some websites list the location as Union Square. Location is not all that desirable, on the edge of the Tenderloin district, and you WILL be approached several times by beggars, some of whom are very aggressive when their request is declined. Crossing the road to Walgreens and back, I was approached 7 times! One of the concierges does his best to move them on, but can only do so much. For the price, move a bit closer to Union Square and you can do much better. Spa is closed for renovations at the moment.\n\nReview 24:\nWe stayed here for three nights and parked our car in valet. The over night fee is $50.00 plus tax, which does seem very steep, even for San Francisco. When we went to check out, they tried to charge us for an oversized CAR, $65.00 a night. After 20 minutes of the staff checking with valet, they determined that our CAR was not oversized and gave us a refund. Good thing I looked closely because they only gave us half of the refund. After another 10 minutes I was able to get all my money back.\n\nReview 25:\nHad a great stay at Hotel Monaco. As expected in San Francisco, the room was quite small, but it was well appointed. Fitness center was fantastic. Within walking distance of Union Square, Chinatown, and tons of restaurants and shopping. We took the BART from SFO to the Powell Street station and walked to the hotel. Walked to a Hertz rental garage two blocks down for a day trip to Muir Woods and Sausalito. Staff was friendly, and there's a reception room with Arnold Palmers in the afternoon and a wine reception each evening. Wireless Internet available if you sign up for Kimpton's free rewards program. Would stay here again in a heartbeat!\n\nReview 26:\nWe have had a wonderful experience each and every time we stay. The staff is very accommodating and knowledgeable about the area. They have great recommendations for attractions, activities & restaurants that are slightly off the beaten path. The Area Director of Individual Travel has gone above and beyond expectation time and time again. Assisting us with all of our needs, down to the very last detail. We feel confident that the Monaco will always ensure that all of our needs are met and everything is perfect. I am very pleased with the Monaco and would highly recommend it! You know you are in good hands when you are not just another guest to the hotel you are a new found friend of the Kimpton Family.\n\nReview 27:\nEfficient, professional, friendly, understated elegance in a great location. The hotel is just the right size, not too big...not too small. All amenities designed to pamper, from the room amenities and decor, the inviting,elegant lobby, and especially the \"living room\" where guests can enjoy very early morning coffee/tea in quiet, well-appointed surroudings, with a big fire place (this was my favorite part of the day). Happy hour in the afternoon. My first stay, but I'll definitely return.\n\nReview 28:\nGreat hotel, outstanding staff. Made us feel at home right from day 1. the concerige staff, wonderful. Clean, quiet (except for the early morning garbage pick up in the alley), everything a guest would want. Would stay again!\n\nReview 29:\nStayed here for one night for my daughters 18th birthday. We had stayed here before couple of months ago when I brought her and a friend to a show at the Civic. I'm a travel agent and the Kimpton hotels are great for us. They discount during the week which I love since I travel alot. Always are helpful at the front desk. Great room service. The concierge Sunny hooked us up with reservations for Japanese food a fun place the girls loved.She also sent up chocolates ansd sparkling cider(very nice touch). We also live the goldfish. Last time we had a little noice where are room was. This time a corner room and slept like babies.\n\nReview 30:\nImpressive reception, nice boutique style decor... Greeted by fairly rude receptionist after a long flight so i wasn't too impressed at first. Had read the rooms can be small, but actually couldn't stay in the standard double room I booked, so after the first 15 mins in the room, I rang reception and paid for an upgrade. No sauna/steam-room/jacuzzi as they were updating it. Any pros?.. Yes, it is close to Union Sq, the restaurant is really nice and reasonably priced too. Some nice touches like free wine in the afternoons in the fire-light salon. Just make sure you book a suite instead of a standard room, as it was much roomier!\n\nReview 31:\nI stayed here with a friend for a long weekend in May. The location is amazing as it is in the middle of downtown. The staff was friendly and helped us determine how to take the bus to some of the major sights. The room was very clean but a little smaller than I had hoped though was large enough for a hotel room. The bed was very comfortable too. The view was not the best, looking out upon an alleyway, but most of the time spent in our room was at night so it was not a dealbreaker.\n\nReview 32:\nI stayed in one of the cozy queen canopy rooms -- clean, quiet and equipped with a very comfortable bed. The typical InTouch member perks (free wireless and an NYTimes at my door in the morning) make staying at a Kimpton especially enjoyable, but this one was over-the-top in terms of service. Front desk agents went out of there way to help me with brunch and dinner recommendations, transit options and to make sure that I got the room type that I wanted.\n\nReview 33:\nWe loved our stay at the Monaco! The service, amenities, and location were top-notch. We were celebrating an anniversary, and upon arrival in our room, we were pleased to find a lovely bottle of champagne chilling in an ice-bucket ... what a nice touch! Our queen room was a bit small, so we asked about the possiblility of upgrading to a king room. The front desk manager was wonderful, and udgraded us to a junior suite. Our suite was very spacious, with very colourful and creative decor - nice bathroom with Aveda bath products. The beds were super comfy - nice linens, and down pillows. LOts of restaurants and shopping within walking distance. We had a great time, and we will certainly stay there again!\n\nReview 34:\nWe loved the Hotel Monaco. There were 3 adults and 1 child so I booked a mini-suite for only $159/per night. There was a sofa bed in the living room and a king size bed in the bedroom. Cozy with 4 but a larger bathroom than a regular room( we peeked in as the maid cleaned another room). The decor is funky and fun. The staff was attentive. The location was great--2 blocks to center of Union Square and lots of small deliis/restaurants for breakfast. Cafe Lux right next door was also good. Be careful not to wander the wrong way as you will be in the \"Tenderloin\"--a little dicey. The wine party from 5-6 was a nice extra. No resident dog--but guest dogs were listed on a bone shaped chalk board. Great value--we would stay there again.\n\nReview 35:\nI stayed here for two nights when on a solo get away. The location is perfect, the staff is great: especially housekeeping, eventhough I don't speak Mandarin. The view from my suite was the best part of all. I stayed in one of the Monte Carlo suites, which was very spacious for being in San Francisco.\n\nReview 36:\nStaff was friendly and helpful. The property is very nice but the rooms are very small, in fact, smallest hotel room I've ever experienced anywhere in the world! Nice restaurant and bar. The hotel also has a great location within walking distance to many of the sights of San Francisco. The only fault I could identify is the lack of parking. There is NO hotel parking. The hotel offers valet and parks around the corner at a parking garage. The fee to park my \"oversize\" vehicle would have been $64.00 per day. I found parking around the corner for $30.00 and I self parked.\n\nReview 37:\nI spent one day in hotel monaco, pro: excellent location, clean, nice, silent room, very good hotel. minus: no free internet access,\n\nReview 38:\nDecided to stay at Kimpton property because of it's pet friendly policy. Hotel check-in was hassle free and room was clean with an ample number of electric outlets. Wireless Internet access is free if you are a Kimpton In-touch member. The wine reception is convenient an sometimes they serve hot apps. We were in San Francisco to visit the De Young and decided to use public transportation. No problems at all with that. There is a bus stop across the street.\n\nReview 39:\nWe arrived to the hotel on 7/3/09 just in time for the 4th of July festivities. My spouse & I traveled with our 2 dogs. I couldn't ask for a better hotel. My pets were treated like us & all the ammenities such as bowls, pillows were free. Many hotels ask for a pet deposit but this hotel didn't & my expectations were far beyond exceeded. The hotel is very nice & is located just a few block from Union Square. I definately recommend this hotel to all my friend.\n\nReview 40:\nWe love the hotel. You can (and we do) request a goldfish in your room for your stay. The help is actually helpful, the elevator is quick (I think it knows by sensor when you are coming towards it) The rooms are very nice by any standard - but by \"city standard\" very good as well.\n\nReview 41:\nWe ' ve stayed at the hotel for 5 days. It was just what we needed, well decorated and clean rooms, very friendly staff, excelent city center location and good prices. I would definately stay there again.\n\nReview 42:\nMy daughter and I stayed 3 nights on a shopping, sight seeing trip. The location is great as was the room. We had 2 beds, so it was somehat larger than a single bed room. The service was good and we loved the wine and appy hour in the evening and the Starbucks service in the morning with a place by the fire to read the newspaper. We ate in the restaurant the 1st night and thoroughly enjoyed it. I have absolutely no complaints about this wonderful little hotel. We were right on Geary, but did not find it noisy. I booked directly with the Klimpton booking service hotel and was initially quoted a higher rate. When I gave them the Expedia rate, she matched it, though I noted on my confirmation slip that the rate was recorded as \"internet spoiler.\" This made no difference to the room or the excellent treatment we received.\n\nReview 43:\nThis property is strickly a class act....and the only property I will stay at while in San Francisco. It was my fiances' first visit and she loved it. From the curb and the Bell Captain, to reservations to our room...all top notch. Great Spa, and Grand Cafe with their AMAZING banana cream pie and wonderous Pastry Chef Anne Blanchard. Generally staying at the Ritz Carlton or Hyatt properties, the Monaco is in a league by itself. Just watching the swirl of activity on the streets below felt like we were in our own castle...Just can't say enough about this hotel. Best part? I found it three years ago by visiting TripAdvisor! !\n\nReview 44:\nLets get my little niggles out of the way, no coffee or tea facilities in the room...that was about it. The staff were just excellent, from check in to doorman to waiters and bar staff...just first class. The hotel was very central to Union Square and all transport links. Our room was comfortable and had free wi-fi (Join Kimpton rewards programme to benefit from this). The bathroom was excellent and the free wine in an evening started our nights out lovely. Would definately stay here again...and would always look at Kimpton before any of the bigger chains. I left them feeling like a person and customer unlike the number I was at the Fairmont in San Jose. Breakfast was served in a lovely dining room and continental was included in our rate.\n\nReview 45:\nLoved this hotel!! Saw it reviewed on \"Great Hotels\" on the Travel Channel. This place is lovely and comfortable. The people were helpful and nice. We had \"Sparky\" the fish added on request to our room which was totally cute. The suite we stayed in was great with the jacuzzi tube. We loved the beautiful Grand Cafe located next door and We took advantage of Spa Eq located on the hotel's lower level. It is a co-ed facility so be aware of that. We would go back in a \"hot second\"! The Hotel Monaco is simply marvelous, darling.\n\nReview 46:\nGreat hotel with all the special amenities you get with a Kimpton property. Loved the location in the Theatre District. As usual, the staff and concierge were extremely helpful. The room was quiet with that comfy Kimpton mattress. The lobby had a separate room where the wine reception was held that was a really lovely space to just sit in. All around a great property.\n\nReview 47:\nMy three nights in this exquisite hotel were perfect. I asked for a quiet room, and got something so serene that you could hear a pin drop. Even the HVAC was nearly silent AND you can actually open the windows. They welcomed my little Havanese with a welcome sign, Milkbones, two doggie beds and a book on what to do with your pooch in the Bay Area. The old world decor is beautiful, the ceilings high and the elegant doors heavy and quiet. The rooms are small, but functional. I love the striped wallpaper. It bugged me that the nightstand alarm clock time was fast by more than 10 minutes, and I could NOT figure out how to change it. I checked in on a Saturday and got a rate of $112. This wasn't just great value, it was a steal. I LOVE this hotel and can't wait to come back.\n\nReview 48:\nThe hotel is staffed with exceptionally friendly people - every person I encountered from the front desk to the hallways went out of their way to smile and greet me. The room is typical of a boutique hotel - a little on the smaller side (although not really that small for San Francisco) and well-appointed. The location is not great. It's certainly safe but it's a little walk to Market Street either via the not-great area or via the super tourist area. Check in and out were extremely quick and efficient.\n\nReview 49:\nMy husband and I spent two nights at Hotel Monaco and could not have been happier. We got an excellent deal through Travelzoo ($109 per night). The room was extremely clean, and attractively decorated. When we arrived in our room there was a chilled bottle of champagne and chocolate truffles with a nice note congratulating us on our 20th wedding anniversary. Very nice touch! Each night there is a complimentary wine reception from 5-6pm in the hotel's comfortable living room, which has a fireplace and large windows that are perfect for watching passerby's on the sidewalk outside. The hotel has a fun bar/bistro and a lovely dining room. We had a fantastic meal with terrific service. The hotel is located just two blocks from Union Square and there are many restaurants and tons of shopping nearby. We were very impressed with the staff at this hotel. They truly went out of their way to make you feel welcome and that they appreciated your business. The lobby area, and two sitting rooms are beautiful with unique furnishings and handpainted murals on the walls. Very elegant, but not stuffy at all. Loved our stay at the Monaco!\n\nReview 50:\nWe loved the Monaco, small but great rooms.. free internet with Klimpton membership, safari style robes and linen. The doormen are great. Perfect location for union square shopping and good access to public parking and the trolley cars. They have excellent valet parking but SF is well known for it's expensive parking. The on site restaurant is lovely, we enjoyed both dinner and appetizers in the bar during our stay. This hotel is very close to many great restaurants. One of the day desk persons keeps his little dog there with him, very cute. Great little hotel with the ameneties of a larger place. A famous rock band was there during our stay, everything was very quiet and very elegant.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31731, "query_start_index": 31733, "query_end_index": 31733, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "72%", "inner_docs_start_indices": [176, 650, 1457, 1993, 2732, 3163, 3531, 3897, 4462, 5418, 6252, 7187, 7630, 8536, 9221, 9750, 10303, 11380, 12247, 12729, 13673, 14688, 15507, 16511, 17020, 17679, 18403, 18910, 19148, 19793, 20441, 20940, 21410, 22133, 22884, 23199, 23787, 23932, 24405, 24880, 25174, 25391, 26233, 26877, 27639, 28180, 28563, 29356, 29877, 31026]}
{"id": "202711", "pid": "202711", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOkay, the location is really nice. Quiet, beautiful and clean neighborhood. The staff was snobish. They acted like they could care less. Hotel 8 has a better breakfast than this place. Trust me, Im not a snob! I'll go somewhere else next time.\n\nReview 2:\nStayed here for 2 nights in mid-May 2008. Room was absolutely tiny. A lot of hallway and guest noise at night. Breakfast was good. Location is great. Front desk was very helpful.\n\nReview 3:\nMy wife and I spent five days at this wonderful hotel in mid October. The location on a quiet canal, just steps away from the Academy and the Guggenheim museum, and easy walking to virtually everything we wanted to see and do, could not have been better. We had a beautifully furnished balcony \"room with a view\". Every accommodation had been considered for our comfort. A perfect breakfast was served each morning in a splendid and intimate dining room that encouraged conversation among the guests. The hotel staff was courteous, always helpfull and extremely knowlegable. In short, it was complete, not a detail forgotten or left to chance. We could not have stayed at a better hotel. Sandy Henderson & Arthur Weinberg.\n\nReview 4:\nWe stayed here for 4 nights in early Sept 06 and enjoyed it very much. The room was fairly small, which didn't really surprise me because most hotel rooms in Europe and especially Venice are that way. It wasn't cheap, but nothing in Venice is so I think I probably paid a fair rate relatively speaking. The staff was friendly and helpful. Rooms we clean and well maintained. The hotel was clearly recently renovated so the lobby and breakfast area are small but nice. Breakfast was simple but tasty and I really missed it when I moved to another hotel in a different city. I thought the location away from the hectic touristy areas was great. Its about a 20 minute walk (a really nice walk with lots to see and do anlong the way) to San Marco and a little more to the Rialto but the crowds in those areas are insane. It was in a quiet neighborhood but there were still plenty of stores and restaurants in the immidiate area. Overall I would definately recommend this hotel to others and I would stay there again for sure.\n\nReview 5:\nWe stayed here with our 5 year old daughter in August 2007 for 4 nights. The trip to the hotel by water taxi was fabulous! The hotel is situated about 5 minutes walk from Acedamia bridge and the Gugenheim museum but only about 15 minutes walk from St Marks square and Rialto bridge so is well placed for all the major sights but just far enough from the busy areas to be peaceful. There are a variety of restaurants within 5-10 minutes walk. The hotel's rooms wre venetian style in their decoration and we found the beds to be comfortable. The breakfast was limited but good quality and we couldn't fault the staff, they were friendly and helpful at all times. There was free internet access in the lobby whioch was great for CBeebies. We really enjoyed it here, if you want to be right in the centre this may not suit you but if you like to walk and see the scenery then it's great.\n\nReview 6:\nA delightful small hotel, beautifully furnished, in the perfect location around the corner from the Accademia Museum and across the Grand Canal from San Marco. It is clean with a friendly, helpful staff, and a fair breakfast. I highly recommend it.\n\nReview 7:\nWe stayed at two hotels during our stay in Venice, and Hotel American was our least favorite. We loved staying in the Dorsoduro neighborhood, but our experience at Ca\u00e2\u20ac\u2122Pisani Hotel was much better, for same or lesser rate. I was especially disappointed when, on our first night, we asked Hotel American reception to help us confirm a restaurant reservation -- a service we had relied on during our travels. I was shocked when the man behind the desk wrote the number down and told us to call ourselves. After that \"do it yourself\" service we didn't expect them to help out with recommendations or booking. Location is great, but if you want larger & more contemporary rooms, a much better breakfast and friendly helpful service, try Ca'Pisani Hotel right around the corner! I really regretted that we switched to Hotel American Dineson for the last few days of our stay.\n\nReview 8:\nThis is the best location to stay in. It's convenient to everything, including a must-see: the former customs house that now houses an art museum called Punta della Dogana where you also have a wonderful view of the canal. The hotel staff was very friendly and helped out tremendously with directions and restaurant recommendations. We particularly enjoyed dinner at the nearby Locanda Montin. The hotel room was spotless and the bed very comfortable. Be aware that there are no elevators. The breakfast was OK, but the automated coffee machine produced terrible cappucino. Tip - - you just need to ask the waitstaff to bring you a \"real\" cappucino. Also, it was nice to have a computer to check emails, etc. for no charge in the lobby.\n\nReview 9:\nThis is a very good hotel. The location is very good, on a quiet canal, and within walking distance to most sights & a vaporetto stop, but away from the crowds & noise. The rooms are fairly large. The baths are fairly small but efficiently arranged. Everything is very clean. The staff is helpful and efficient. We'd stay here again.\n\nReview 10:\nThis was my 4th trip to Venice and my husbands 1st.Previously I had stayed in and around St Marco,always very comfortable ,with canal views etc and in very expensive hotels.We chose this hotel through reviews on trip adviser and were thrilled we did.As far as i am concerned this is the best hotel in Venice and certainly the best value for money , in a fabulous location.our room overlooked the canal as requested and was really spacious and spotlessly clean.The breakfasts are brilliant,the staff couldn't be friendlier or more helpful .We stayed two weeks in this hotel and were sorry to leave.There is no lift but believe me after the breakfasts you certainly need the exercise.The stairways are a very roomy by Italian standards so there is no problem with moving suitcases,ours were taken to our room by the very charming Guiseppe. I have been a serial traveller for the past 9 years staying in places such as the Hilton Cavellari in Rome and never before have I been compelled so strongly to bother writing a review. Well done American Denison !Keep up your very high standards and competitive rates.We shall definately return before long Diane and John McQueen Australia\n\nReview 11:\nThis hotel is a great find and a great value. Ask for a room on the canal -- it does make a difference and isn't that much more money. Our room was a nice size by European standards and the breakfast was wonderful. Be prepared to have to lug your luggage a bit and over a small bridge if you don't take a private water taxi. If you've got a lot of luggage the private taxi is expensive (about $100 USD) but a real treat. Otherwise, the public water taxi is much more reasonable (about $10 USD) but you do have to get your luggage to the hotel. From here you can walk to most locations or take the water taxi. Beware of the free boat to Murano. You will be met with hard sales at a glass factory. If you're not interested in buying Murano glass go instead to Burano -- a lovely little island with little pressure to buy but lots of lace.\n\nReview 12:\nThis is a very nice mid-priced hotel on a quiet canal in the Dursoduro section of Venice near the Accademia Bridge. The staff was helpful and curteous. The hotel itself was clean and well maintained. There are no elevators, but we only had to walk up one flight of stairs and the hotel staff took care of our bags. Our room did not have much of a view, but we didn't care. The free breakfast buffet was good and filling. This is a good location to explore Venice. It is only a 5 minute walk to the Accademia Bridge and you can get to St. Mark's in 15 minutes, or take a Vaparetto. You can sometimes find a gondola on the canal in front of the hotel, or at the Accademia Bridge. A good time to get one is in the morning when they're not so busy. You'll need to bargain to get a good rate. I highly recommend this hotel.\n\nReview 13:\nWhy on earth anyone going to Venice stays anywhere but Dorsoduro escapes me. Quiet, convenient, close to good restaurants, away from the madding crowds. Close to the Accadamia and other wonderful sights. Hotel is lovely, close to vaporetto, pleasant helpful staff, near good cafes for those who want to breakfast with the locals, immaculately clean.\n\nReview 14:\nThis hotel was fantastic. We arrived really early from the night train from Munich (we had very little sleep as it was such a bad trip!) so we were so glad that our room was available to check into straight away. The man at the front was always friendly and helpful, the room was on the 1st floor overlooking the canal and the room was HUGE. It's right near the Accedemia bridge so it's really convenient to get to the touristy areas only a 10 minute walk away. The breakfast is hearty and filling (croissants, ham, cheese, salami, cereal, bread rolls and toast) and the breakfast lady was helpful and friendly. We had no noise at night and the hotel has free wifi (although it does require you to log in each time you come back which got annoying.) Would definitely stay here again - strongly recommend you book early and request a canal view room as this hotel is very popular and some of the rooms are smaller.\n\nReview 15:\nI've taken several trips to Italy, and have stayed in all of the major cities. I loved Charming Venice, but had issues with our Hotel. While the location was great, the rooms were noisy and the concierge was unpleasant. A very polite request for towels on our 3rd night (after not receiving new towels on the 2nd night) met with the comment \"we have other guests you know\". There was a restaurant on the same street though that had the best fish stew I've ever had though - and shouldn't be missed.\n\nReview 16:\nLovely room in the Annexe, renovated with a small courtyard inside... with all facilities incl. coffee machine. Location is okay, behind Accademia - with all sites easily accessible by Vaporetto (Bus # 1 & 2). Some good restaurants on the other side near Zattera stop. Found it over-priced for location and facility. Worse was being charged 5 Eur everyday for my 3yr old baby's breakfast, which was ridiculous. This was not even communicated to us when we checked in and was charged later. The behaviour of some of the staff seemed a little 'racially intolerable'. Left a little bitter taste in the mouth overall\n\nReview 17:\nThis Hotel is the best in venice.....I'm a frequent traveler to venice and I would never stay anywhere else. The service hear is all class , the employees are wonderful and friendly people. The location of this hotel is perfect!!!!!!!!!!!! !\n\nReview 18:\nThis hotel is perfectly located - it is on the quiet, neighborhood area of Dorsoduro which is across the Grand Canal from the tourist sections, yet is a two minute walk to the Accademia Bridge and Museum, and to the Peggy Guggenheim Museum. It is about a ten minute walk to St. Mark's Square and the Doges Palace, through interesting alley ways and piazzas and across several delightful footbridges. Our room had a private balcony overlooking the canal, and it too romantic for words. The staff is attentive and helpful, breakfast was good (especially the croissants), the rooms were clean and the air conditioning worked well. My husband arranged with the hotel to have fresh flowers in the room when we arrived - a perfect touch of Venetian romance. There are several very good ristorantes within a two minute walk, as well as gelaterias and neighborhood churches. I am eager to return!\n\nReview 19:\nIf you want to be in the thick of things in Venice (near San Marco or Rialto) this is not the place, but if you want quiet, non-touristy surroundings you'll get them here. Short walk to Accademia bridge and ferry stops, so it's still convenient. Also, only a 2 minute walk from the Zattere stop of the Alilaguna water bus from the airport. We had one of the \"Superior\" rooms -- very clean, spacious, nice furniture, comfy bed, overlooking small, quiet canal. Bathroom had tub w/ shower, excellent by European standards. Lack of a full length shower curtain was about the only drawback. Staff was attentive and friendly, all spoke good English Breakfast was good too, excellent coffee. All in all, a winner!\n\nReview 20:\nStayed at the hotel for three nights in July 2006 with my husband and 2 month old baby. Our canal side room was roomy by European standards and very clean. The room next to us was a housekeeper's closet so we wouldn't have to worry about the baby disturbing anyone. We rec'd very nice service from all of the staff and the area was quiet and nicely located. I will stay here again if I return to Venice.\n\nReview 21:\nI am an avid reader of Trip Advisor and selected this hotel based on the reviews. I must honestly say that the hotel itself was acceptable, had a nice location and was quiet. The room size and quality was also acceptable. But I do not recommend this hotel. Unfortunately, we had a bad experience with the managment and would not stay there again. Due to a change in our cruise ship itinerary, we needed to change our room reservations from two nights to one night. We emailed the hotel 48 hours priorto check-in(from our cruise ship) as per their policy. They claimed that reservation change was not in time (citing that the 48 hours prior to the start of the day of check in, so we were 12 hours late). They then claimed there was a two day stay minimum, which was never stated in their policy or website. I felt they were arrogant and did not value me as a customer. Instead of arguing with their managment and ruining our day, I paid the bill and then received a refund from my credit card company (they agreed with our argument.) Sorry Hotel American..never again.\n\nReview 22:\nWe recently stayed at the Hotel American and had a wonderful experience. Our family of four had a \"quad\" room overlooking the canal. There was a very comfortable king bed, plus a queen-sized sofa bed that was big enough for my 21-year-old daughter and 17-year-old son to sleep in. The room was beautifully decorated, and had a balcony to step out on to enjoy the view. The bathroom was fantastic--a bathtub, shower, hairdryer, houseshoes and lots of toiletries. The breakfast was delicious, and quite plentiful. The first morning, we slept a bit late and my husband went down to get coffee. They gave him a tray with not just coffee, but tea, rolls, cheese, and meats as well. What exceptional service! This is truly a \"five-star\" hotel in terms of the service, and the lovely quiet room with the outstanding view. Staying in the Dorsoduro area got us away from the crowds and noise to a more peaceful location. We will definitely stay at the Hotel American if we make it back to Venice!\n\nReview 23:\nA fantastic hotel in a fantastic place with fantastic staff in Venezia,what else would someone ask more of this. We have visit many places in Europe and usually we stay in 4 stars hotel but due the hotel prices in Venezia we choose a 3 star hotel but i think is like a 4 star. Our room was 109 just over the canal a romantic spacious clean room decorated in venetian style. The view was perfect and never mind for the small balconies there are nice too..... enerything is nice if you are in Venice. Elizabeta and Marco are very helpful and kind, sorry but i can\\'t remeber the name of the man who works the nights in reception anyway thanks for all and thanks for all Bruno and Nicolleta too. AMERICAN DINESEN E PERFETTO.\n\nReview 24:\nI stayed at Hotel American Dinesen in December 2008 with my husband. We stayed in a canal view room on the second floor and ordered a bottle of prosecco to be ready upon arrival. I loved our room with Italian decoration; rooms are small but spacious, clean and lovely. It is definitely worth to pay extra for a canal view room. Reception clerks are very helpful, breakfast is delicious in a small breakfast area. The hotel is close to the St.Mark\u00e2\u20ac\u2122s Square, 15 minutes by walking in the narrow lovely streets full of souvenir shops. Hotel is also very close to the Academia and Guggenheim Museums. At our last night, the clerk warned us that we were leaving the next morning and the tide (aqua alta) will be at highest level at that time. Thanks to him, we changed our departure time; otherwise we would have to stay in our room till afternoon. They are very kind and served coffee and croissant in our room at 6 a.m. before we left the hotel. I would definitely stay at American Dinesen again!\n\nReview 25:\nThis was the second hotel in Venice we stayed in during a trip to Italy so I had another similary priced hotel for comparison. This hotel was great and very easy to find, the decoration of the hotel and room was lovely. The room was also a great size (standard room). Staff were very welcoming and friendly and the breakfast was typical but nice (lots of fruit as well).\n\nReview 26:\nThis is the second time my husband and I have stayed at the Hotel American. We loved it the first time, and love it even more the second time. The first time, in the midst of the heat of summer,we noticed its Venetian details - the blown-glass chandeliers, the exquisite fabric on the windows, the cozy nook of a reading room, the perfect breakfast capuccino. The second time, in the chill and dampness of January, we noticed its caring details - hot food for breakfast, tea in your room, excellent heating, umbrellas ready at the door, advise on the perfect site, the best meal. Yes, the rooms are tiny , but as they say, good things come in small packages, and that saying most definitely applies here. Thank you again, Hotel American, for a wonderful few days. Heidi\n\nReview 27:\nThe staff here are really helpful, and the location is great \u00e2\u20ac\u201c close enough to some of the main tourist sites, but not in the thick of it, so it\u00e2\u20ac\u2122s quiet too. If there are a few people in your group, do consider booking one of the apartments, which are located right next to the main hotel building. We stayed in apartments 2 & 3, which are different in size, no matter what the website says. One sleeps 4 (max 6), the other 2 (max 4). The restaurant 2 doors down is great.\n\nReview 28:\nStayed there for three nights in October 2010. The hotel is easily accessible from both Accademia and Zattere vapoletto stops. If you take private taxis to/from airport, the access is even better. Water taxi gets you right in front of the hotel, and hotel staff will take care of your luggages. Nice restaurants within walking distance. The hotel does not have elevator, so you should think about how much stairs you can manage. When I got in touch with the hotel staff and asked for a room on the first floor, the hotel staff was quite helpful. I was happy with the location, room size and cleanliness, but found the room rate rather pricey. Don't mind going back there, but then if I visit Venice again, I might choose either more luxury or economy.\n\nReview 29:\nWe were thrilled to finally round a corner and see the view we'd saved on our computer. The hotel has a perfect location, you feel like you have your private canal and the locals in the neighborhood could not have been nicer. Only complaint was that our room, canal side, had a bright streetlight right outside it-bright in our room. I would go to the hotel again; we liked the breakfast and again, the location!\n\nReview 30:\nI am not sure I want to let anyone know how wonderful this hotel in Venice is! It is everything I expected from a hotel in Venice...Bellisimo. Lovely and elegant without being too expensive. Great location...near all the sights but quiet and quaint! Cannot wait to come back! Fantastico!\n\nReview 31:\nHave just returned from a wonderful stay at the Hotel American, Venice. I can highly recommend this traditional Venican hotel. Good location by a small but pretty canal in a quiet yet accessible location. Literally 2 minutes walk from both Accedemia and Zatterre vaporetto stops. St Marks Square and Rialto bridge areas are an easy and pleasant stoll away. The staff were most welcolming and helpful without being pushy. Nothing was too much trouble. Help with bags, extra pillows, the loan of an umbrella and internet access supplied free of charge. All areas were well furnished and clean. I won't hesitate to return to this hotel.\n\nReview 32:\nI stayed for two nights in the Hotel American and I can recommend it wholeheartedly: the room was nice and proper, the bathroom too, the staff very kind and helpfull... but the breakfast not as good as in 'German culture' hotels (as Italians are not Germans). Just a short warning: the hotel is slightly more expensive comparing with what you could have found (for the same quality) in - e.g. - Vienna or Berlin, but it is the price you are paying for staying in the heart of Venice.\n\nReview 33:\nWe stayed in the two bedroom apartment next door to the hotel, owned and operated by the Hotel American. It was a terrific experience. The apartment was large, clean and well-equipped. Beds were comfortable. The hotel staff was very friendly and helpful. The hotel is in a wonderful area; far enough away from St. Marks to be quiet yet close enough to get anywhere you want to go quickly on foot. Very close to the Peggy Guggenheim Museum and lots of great restaurants. We would definitely recommend this hotel to friends. We look forward to staying there again!\n\nReview 34:\nCanal view (with a peek at the Grand Canal) at a reasonable price. Convenient location. Good service.\n\nReview 35:\nThere is not a negative thing to say about this lovely hotel. The location on a small canal between the Grand and Giudecca was perfect. The staff couldn't have been more helpful and our room overlooking the canal was beautifully appointed and well air conditioned. Our three rambunctuous boys were made to feel right at home right down to the free internet station in the lobby. We wouldn't stay anywhere else in Venice.\n\nReview 36:\nThe hotel itself was clean and nice BUT the staff were disgusting, extremely rude and unhelpful. Venice is an amazing, beautiful place The staff at this establishment ruined it. Do not stay here.\n\nReview 37:\nWe were ablsolutely happy with this hotel. We loved that it was away from the busy crowded area and on a side street. The water bus stop is only a few minutes walk from the hotel and about a 15 minute walk to st mark's square if you walk straight to the square and not stop to view all the the things on the way. The only thing that really bothered me at times is I wished it was a bit closer to st marks as we were there in july and was really hot and crowded. But at the same time I loved that it was away from the square as it got pretty crowded there. The hotel staff was very friendly and we felt very welcome the moment we checked in. Loved that they had free internet access in their lobby. The rooms were clean and neat. We had a nice corner room w/a canal view. The room was on the small side but its Europe and that's normal. I highly recommend this hotel. The staff was great.\n\nReview 38:\nHotel American Dinesen is located just off the Grand Canal away from the hoards of tourists and the loud canal traffic. Just a short walk from the vaporetta stop. The rooms were nicely decorated and the beds were comfortable. We booked directly with the hotel, on their website as it had the best deal. If you aren't going in the high season I would recommend booking the standard room and then asking if you can be upgraded to a canal view once you arrive (we paid an extra 15 euro a night which was a steal in comparison to what they were asking online at the time of booking). Even if they are full the doulbe room is still quite nice looking. The breakfast was nice and the staff were friendly. The hotel staff can also make suggestions on good places to eat which are close to the hotel. We would definately stay at this hotel again if we were in Venice.\n\nReview 39:\nMy wife and I spent the last week in May at the American-Dinesen as has been our habit for several years. It continues to be a comfortable hotel in a good canal-side location with a friendly and helpful staff. Marco, Elisabetta, Beppi et al go out of their way to be charming and alway ready to answer your questions. Halfway between the Accademia and the Peggy Guggenheim Museum of Modern Art, on Dorsoduro, it is well located and convenient for both the Accademia and Zattere vaporetto landing stages. The computer and internet facilities available free of charge in the residents sitting room is a welcome feature. The breakfast is a simple but adequate buffet breakfast with a range of fruit juices, cereals, fruit, ham, sliced sausage and hard boiled eggs. I particularly like their caraway bread. Next door the Cantinone Storico provides excellent meals every day except Sunday with a menu including both sea food and meat dishes. If I have any complaints at all it is that the bath is not very big and my bulk feels cramped when trying to sit in it. However the shower is fine and plenty of space to stand in the bath.\n\nReview 40:\nWe stayed at The American Hotel for 4 nights from 1/4/06. My husband, myself and the 2 children shared a quadruple room. The room was very spacious and comfortable. We found the staff extremely helpful especially Marco and all were very friendly. The location of the hotel is excellent-in a very quiet area but within easy walking distance of St Mark's Square-about 15 minutes easy walking. There are 2 vaporetto stops very close-Academia and Zattere making it very easy to get anywhere in the city. Academia gallery is on the doorstep, also the Guggenheim gallery. There are many delightful restaurants nearby. We would certainly stay at the American Hotel again if we returned to Venice.\n\nReview 41:\nA super hotel near tha accademia bridge ,so easy access to all the must see sites.quiet position away from the crowds.lovely Canal frontage .book a room with a canal view.great breakfast a friendly helpful staff. Book a water taxi from the airport takes out the arrival hassle and you get great view as you come down the grand canal.the Zatterre taxi stop for the return is v near.don't miss Nico,s gelateria for some fantastic ice-cream .book ahead on Venice connected to avoid the museum queues\n\nReview 42:\nWe just returned. This hotel couldn't be beat. We stayed 4 nights out of a total of 21 nights in Italy and it was the best hotel for the price. Breakfasts were very good, and the staff was very helpful and spoke perfect English. The room and public areas were spotless, the view from our balcony was entertaining. We overlooked a small canal (but we could see the grand canal). The facilities have all of the latest features including free internet service, and electric shutters. The furnature, decorations, chandeliers, plumbing, and maid service were first class. We walked everywhere from the hotel which is only a few blocks from the Accedemia bridge over the grand canal (one of only a few such bridges). I recommend it to anyone without a doubt. We stayed in a lot of 3 star hotels and this was the best. It would probably get a fourth star if it had a full restaurant, but there are plenty of good non tourist restaurants within a 5 minute walk. Savannah, Georgia\n\nReview 43:\nMy daughter and I spent several weeks in Italy last summer. Venice was the last stop on our trip. The Hotel American has an awesome location, very much off the tourist beaten path. The rooms seem a bit dated but the hotel is very quiet and quaint. The front desk was most helpful in our securing a water taxi at 4AM to catch a flight to Amsterdam. Great resturaunt right next door.\n\nReview 44:\nWe stayed at this for 2 nights in August. Before we got there, I was a little afraid of expecting too much after reading so many good reviews about the hotel. We weren\u00e2\u20ac\u2122t disappointed. Rooms are clean and spacious. The hotel is also very quiet, which is really the most important thing to me when it comes to choosing a hotel. Breakfast was good and healthy. You need to leave the keys with the front desk when you leave the hotel during the day, but then this practice seems to be very common in Europe.\n\nReview 45:\nstayed here last year on my honeymoon and everything from the breakfast to the room facing the canal was great. we landed here straight from the airport and the staff gave us a very warm welcome\n\nReview 46:\nA great hotel in great area of Venice, the Dorsoduro. Just a two minute walk from the Accademia ferry terminal.Try wandering away from the hotel, south, through the small lanes to find the real Venice - restaurants and canal side bars frequented by locals. The hotel rooms are relatively small, but they are clean, quiet and comfortable. Staff are very friendly and willing to help at all times.\n\nReview 47:\nMe and my wife stayed there between 25 to 27 Sep. 2009 . The location was so nice near accademia bridge and good location for walking toward Rialto Bridge , Pizza St. MArco Lots of restaurants nearby . The hotel has good staff that give you all useful information you need .\n\nReview 48:\nMy wife and I stayed 2 nights at the Hotel American in Venice and loved every moment. The location is perfect, on a nice quiet/romantic canal, near all the sites. The staff was great, friendly, and helpful. The hotel was beautiful, very clean, traditional Venician style that sets a very romantic mood. There was free internet access, and breakfast was also very good. Our room had canal views from three windows, all with small balconys. If we are ever able to make it back to Venice, this will be the only hotel I will book. Regards, a young married couple from Florida.\n\nReview 49:\nHotel American Dinesen is a very nice hotel. It was pretty easy to get to. You can get a water taxi right up the the front of the hotel (this is the easiest thing to do, as long as you don't mind spending the euros to get the water taxi), otherwise, the hotel isn't too far from the water bus stop. The hotel was clean and had nice views of the small canal. The air conditioning in the hotel works really good and it's great if you're travelling during the really hot season. The hotel is also within walking distance to a lot of places. The breakfasts were kind of busy at the hotel when we were there, but we expected it to be pretty busy at that time of year. My husband and I highly recommend this hotel.\n\nReview 50:\nPros: - Nice and comfortable rooms in the modern-style section of the hotel. Rooms are quiet and allow good quality sleep. - The TV had a large number of channels (sky package), several in English - A modern bathroom with many amenities and a powerful shower - Excellent hygiene - A nice patio - A good cold breakfast with enough variety (10 euros p.p.) - Very friendly and helpful staff - Conveniently located: very close to the promenade Zattere, within a walking distance (~15 min) from San Marco square and 2 minutes away from the waterbus stop Accademia. The hotel also has a private docking area for water taxis. - A water taxi ride to the island of Murano is covered by the hotel. We enjoyed a scenic journey to the island which is famous for its glass (jewelry, household objects, works of art) and glass-blowing craft. Cons: - None that I can think of\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31638, "query_start_index": 31640, "query_end_index": 31640, "truncation_seperator": "... 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{"id": "2514496", "pid": "2514496", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDirty room, rusty razorblade and discarded cigarette butts on the balcony, filthy windowsills, unresponsive staff, etc. Shouldn't a three-star hotel at least be clean and safe? Given the wonderful reviews that this hotel has received from other guests, is it possible that only the rooms unfit for occupancy are set aside for British Air? British Air, please stop recommending this hotel to your customers. They deserve much better than this!\n\nReview 2:\nRoom and bath were very small. Service was terrible! Housekeeping did not refill bath amenities each day. Requested toilet roll twice from front desk and was not delivered until I spoke with Manager the next day. Manager offered free breakfast, but same thing the next night (no refill of bath amenities). Business colleague left me 3 messages at hotel but never received!!! Front desk staff almost competent and not always nice.\n\nReview 3:\nFull of bed bugs, if you like your life, honestly, spend a bit more and get a clean hotel, we were bitten by bed bugs 2 days in a row, and we just left the hotel immediately. the dirtiest hotel I have ever been in my life, terrible terrible terrible\n\nReview 4:\nI was in London for one week and have choosed this hotel to stay. I'm very happy for the time I had in the hotel. Breakfast was very good, staff was very friendly. The only problem was with the internet. Connection was so slow, that I prefer to go for a walk, instead of browsing :)\n\nReview 5:\nWe booked this hotel for one night to be near to Paddington for an early train to Heathrow. On arrival at 10.00pm we were told we could not have our room as the air conditioning had broken down. We told them we did not require air conditioning but were told we had to move to another of their hotels IN KENSINGTON. We expained we had to get to Heathrow by Heathrow Express from Paddington but there was no alternative but for us to go to a Best Western Hotel in Kensington. On arrival there we checked in only to be told our room was not at that hotel but in an annex down the road and around the corner.\n\nReview 6:\nRooms are not great tiny matchbox n not worth the price even though 55 pound forsuperior rooms w breakfast\n\nReview 7:\nWe arrived after a long flight from Australia and were told that they were putting us in the hotel at the side of theirs. The room was tiny. I had booked double deluxe. it was 7ft by 8ft. The carpet was damp and it had a cabbage smell. I complained and was told to wait until the manager returned. while we waited at the Best western desk, 2 other guests complained about their rooms, one of them was very upset. We complained again and were given another room with no hot water. The shower was so close to the toilet it was a death trap. we had to run the shower for 30 mins to get warm water. Not too eco friendly. For a hundred pounds a night it was an incredible rip off. I have traveled for over 20 years and this was the worst ever. I have stayed in hostels better than this. Do not be taken in by the images on the website. The experience will be a horrific one.\n\nReview 8:\nuseless staff especially receptionist - 2 weeks before i filled out all the forms to prepay hotel for my parents - heard nothing back - assumed all was ok - they arrived at hotel to say there was no facility to prepay - yet we followed their instructions - so my parents had to pay 300e - so much for it being a present!! Hotel rang me after they checked out saying it was an oversight on their part - emails werent updated - so they leave emails for 2 weeks untouched!!!! they ruined the stay - were rude on the phone and rude to my parents!! !\n\nReview 9:\nEverything about this hotel works for me, I even have a favorite room #555. It is very handy for me as I arrive from Somerset using Paddington Station, everywhere I go proves an easy reach. The people are extremely friendly, helpful. In short, I like everythng about the hotel and never plan on staying elsewhere. Up until now I always used the Swiss Cottage Hotel, it doesn't compare with your hotel\n\nReview 10:\nWe arrived on 27th December with our young son who became sick whilst travelling. We waited patiently in reception(very busy). When we were served, I explained that my son was ill and we needed to take him to our room as soon as possible. We were told our room was ready. The receptionist then said there was only one bed in the room ( we booked an extra one for our son). I asked her to sort this out and she said it was not up to her - it was up to the company I had booked the accomodation with. I had to call them and it turned out it was the Hotels fault. We then had to wait three hours for a room.The room was small, the shower in the room above leaked into our accomodation. This was reported and nothing was done. The hotel is in a lovely area but we were disappointed by the attitute of the staff.\n\nReview 11:\nwe stayed in a basement room across from the main hotel the room was so tiny, the bed was hard and dirty and the bathroom was filthy. We didnt get much sleep all night as there was some sort of courtyard outside our room and people were using it to smoke in through the night . On checking out we complained to the staff on the front desk who just gave us blank expressions as if we were talking to a brick wall.\n\nReview 12:\nfirst class, staff excellent ,nothing was to much trouble i like this hotel\n\nReview 13:\nWe stayed in this hotel for two nights. Great location,nice , clean rooms. Staff were very friendly during our entire stay. Bell boy very Helpful in finding location. We would go back to this hotel again.\n\nReview 14:\nI was here for my business trip as well as some personal trip with my family.i was bit worried about this hotel and it was difficult to make desicion about choosing this hotel due to few comments regarding transfer from other traveller.i decided to call to the hotel before making booking.finally I checked in to this hotel and was treated very well and service was superb.personally rooms were small in size but were good value of money.At reception duty manager Mr. Singh and vinayak were very helpful.Upon departure staff were requesting people's to put their comments on TRip advisor and I think it is a good activity too .i will strongly recommend this place.\n\nReview 15:\nI stayed at this hotel and it was horrible. I wouldn't refer it to my worst enemy. At first we were put in a hotel room across the road. The room was super small, the walls were dirty and the blankets were ratty. The closet door wouldn't close and it was very dim. The telephone would not work so every time there was an issue I had to walk to the front desk in the rain and cold. Also the HEAT WAS NOT WORKING! I asked to move to another room and they said they were booked but would move me the next day. The other room was newer but the shower was so small that you could not turn around. I asked for an adapter each day and was told that they were out. I was very dissapointed in this hotel. Save your pennies and stay at the * up the street.\n\nReview 16:\nLocation good but there were a few niggles. Broken tap and cracked basin. Temperature control on shower broken resulting in near scalding. Tiny shower room. Air conditioning in room which doesn't work. Hair drier worked for about 20 seconds before over heating. Advertised as being refurbished with high standards of decor but that certainly didn't apply to corridors! Cables hanging out over most rooms. Complaint got me a free breakfast [worth just over \u00a35!!]\n\nReview 17:\nI stayed for 5 days in what felt like a newly renovated room and found it to be very cozy and clean. There was a small kitchen facility complete with microwave ,Kettle & fridge, a full sized iron & ironing board. The bed was really really comfortable with lovely white bedsheets. The bathroom was very clean and had a bath and shower and was a good size. There was even in room internet access too. The only problem is I was given a basement room which had a slight 'basement smell' about it so had to leave the window open at night. Had I been given a room away from there I couldnt ask for anything better for the price. The breakfast was amazing. There was ham, cheeses, pastries, yoghurt, fruit, cereals, bread, and a gorgeous English full english. The best breakfast ever - totally delicious. Overall I had a perfect stay and would definately stay here again\n\nReview 18:\nrooms, service, waiters, receoption, had to carry luggage up and down endless stairs back and to reception since card lock never worked, elevator only going up (? ), fire alarm system failing - alarms from midnight to 3 am in various frequencies.... Never ever again!!! !\n\nReview 19:\nBooked a Club family room and what a fab stay we had would highly recomend. Our bedroom was on the 4th floor accessed via a lift, Room had 2 large very comfortable double beds, wall mounted flat screen tv, complimetary fruit basked and a bottle of wine good quality toilitiries in a modern and spotlessly clean bathroom with shower over the bath. All staff from reception staff to breakfast waiters were very friendly amd helpful. Breakfast room was modern and we had a lovely well cooked breakfast with good choice of juices, breads, cereals, bacon etc. Hotel 5 mins walk to underground, so in a pleasant quiet area of Paddington with a few good bars and restaurants within easy walking distance of the hotel. Would certainly return to this hotel and would recommend to all. Please ask if you have any questions.\n\nReview 20:\nless than 5 mins walk from paddington station. very close for eating out, staff very good. The only thing is and it is not a complaint it is noise. but for a large hotel you really can not moan. plus the price was a bargin and it was clean and tidy.\n\nReview 21:\nI'm liking the shaftesbury groups hotels, they're cheap-ish, available, clean and friendly. Definitely on the list of repeat stay places.\n\nReview 22:\nshower has no power at all, very very small rooms, good central location\n\nReview 23:\nI spent a week in England for business and my best night's sleep the whole week was at the Best Western. The bed was super comfortable. The other room accomodations were wonderful - more than I needed (kitchenette, etc. ), but there if you need them. The morning breakfast was great also.\n\nReview 24:\nStayed here for one night after a buisness trip to austria. great location close to railway station and other places for eating and drinking etc. The rooms are very very small (too small) the shower is a joke. I am not a big person and could not move in the shower. There were broken or loose floor tiles in the bathroom which caused it to pinch the skin on my foot, very painful. The cleanliness of the bathroom was not up to a good enough standard. The staff were ok, the guys on the doors were very helpfull, the people behind the counter were average, no interaction with customers, had to ask 3 times for a remote and after 45min hey presto 2 arrived in 5 min, you need to sharpen up your act front staf.\n\nReview 25:\nAfter researching and selecting this hotel \"on sale\" online (ok, maybe I should have known better), we somehow managed to find this hotel, and arrived late at night only to be told that they had overbooked the hotel and we would be transferred to \"another 3 star hotel\" which was \"just as good\" as Best Western Paddington. Of course, they paid for a taxi to transfer us, and our room was paid for at the other hotel. However, notification at arrival of our transfer to another hotel I had never heard of --and didn't enjoy--was frustrating (the understatement of the year) and I would not recommend this hotel to anyone! !\n\nReview 26:\nThis hotel is right near the Lancaster Gate tube stop and very near Hyde Park. It has a bike rental stand right outside. Very convenient to Paddington station (for the Heathrow express). It has a great breakfast and very obliging and friendly staff. The room has everything you want, but the bed takes up 70% of the tiny floor space. Large people will not be able to fit into the small shower easily. Internet connection was reliable and free. The \"fitness room\" is little more than a jogging treadmill. So for travellers like me who do not plan to spend any more time in a room other than to sleep, who are average build, who enjoy parks and garden walks and rides, who ride the Tube, enjoy a hearty breakfast included in the price, and need the Paddington Express to Heathrow, this is a great hotel!\n\nReview 27:\nI am a journalist and I have travelled all the world. I 've been in the worst places in Africa, S.America, China etc., but this hotel was a terrible experiance for me. My room was in the basement . The restaurant as well.No windows , no tasty food, awful breakfast... Even though I love Paddigton , Court Hotel was a kind of nightmare.\n\nReview 28:\nWhen i booked the hotel room i booked a double room. And i was urprised when i reached the hotel as i got a free upgrade. The room was very nice. The service provided to us was very good, Specially Chetan and Vlad. They helped me a lot in every thing.\n\nReview 29:\nStayed at Paddington Court Rooms for 2 nights recently and have to say I was very pleasantly surprised going by some of the reviews. We were given a club room and I have to say I have never seen such a big bed in my life! Nice 32\" plasma on the wall and all round general very good, clean facilities. Bar looked nice for quiet pre theatre type drink but didnt use it. Breakfast very good (once you get seated) and location is superb. 3 minutes walk to Paddington, 5-10 to Hyde Park. Would def stay here again when we go back to London\n\nReview 30:\nI booked an executive queen sized bedded suite - requesting a quiet location. Upon arrival, received a very small cramped room with standard size bed on the rear elevation which was extremely noisey as a result of externally mounted air conditioning. After complaining I was told none of the suites had queen sized beds but was offered 2others to view to assess the noise. Both were on the same elevation, so had the same noise problem. After rejecting all three rooms, I was offered a basement executive queen size bedded suite - yes the very one they said they didn't have! This room was perfectly adequate although I have to say the bathroom was very snug - my knees touched the radiator when using the loo! On the positive, the staff were extremely friendly and very oblying in dealing with my series of complaints.\n\nReview 31:\nI am in London for approximately two weeks every two months and normally stay at the Shaftesbury. I have always found the staff, although often under pressure, to be very helpful. The Club rooms are excellent value for money if you book well in advance. The shower is a decent size with good water pressure. I have read the bad reviews but have always enjoyed my stay in the Club rooms.\n\nReview 32:\nBooked this hotel for 2 nights in september. When we arrived we were informed that we were actually staying in another hotel belonging to that chain around the corner. Our booking information clearly stated the details of this hotel. Absolute joke..\n\nReview 33:\nI was there with my girlfriend on a business trip. Lovely staff and good location. My room's dimension was standard, larger than the average London Hotel rooms. It was well equipped with quite stilish furnitures.The price was interesting and Internet was free. Unfortunately, although asked for, there was only wire connection in the room, while wifi was available in the common spaces. I had only one complaint: the temperature inside the hotel was more than 30 C, while outside it was chilly late october. We had to sleep with the air conditioning switched on!\n\nReview 34:\nI stayed at the the Shaftesbury a couple nights in January 2011. this is an amazing place. Although the rooms are small and the club level compared to American standards is totally different. The smalls room, really shocked me. The staff was friendly, the rooms were clean, and I felt at home. When it rains (which was all the time) I felt so wonderful I really didn't want to leave. Do not stay at a bed & breakfast it's best to stay at the Shaftesbury, where it's like a B&B but not so intimate or intrusive. Ladies please take your husbands or boyfriends, you will have a romantic time.\n\nReview 35:\nWe were booked into the Shaftesbury Kensington but they had a boiler failure and swapped us the day before saying we would be upgraded. Room very small 2 beds pushed together and not very confortable, If this was an upgrade would hate to see what the original one was like. View was a 3ft and 6ft whitewashed wall. I asked for a room with a bath but they only had showers available which were tiny as was the bathroom. The toilet seat was broken on one side but there was sufficient soap etc. The reception staff were very abrupt and weren't very helpful,they had a very much a 'take it or leave it' attitude. We ordered bar food and waited more than 40 mins for it to arrive. Breakfast was ok but not much choice and not very hot. It is close to Paddington Station and they will hold your bags for you on checkout if required. I stay in hotels regularly on business and I must say for hospitality this was very poor. You are very much treated as just a room number.\n\nReview 36:\nThe staff was horrible....no one paid attention to anything...the rooms were dirty, the tv didn't work and even though I called the reception 3 times no one ever came, the keys to my door never worked, and I was put in the basement until I requested my room to be changed that wasn't much better. I saw bugs in the bathroom and on my bed. Even though I paid in advance I left a day early and went to another hotel. Terrible! !\n\nReview 37:\nThe hotel upgraded us to a suite and we really enjoyed staying here. The room was very comfortable and very close to paddington station! I would recommend this place to anyone who wants to be close to public transport.\n\nReview 38:\nOn arrival at the hotel we were told that we were being upgraded to an executive suite for our 2 night stay - thank goodness, I dread to think what a standard room may have been like! The room was extremely small, with the tiniest double bed I have ever seen, however this would have been ok if the room wasn't so hot and the air-conditioning unit was too noisy to sleep through. Also, our internet didn't work and although we informed the desk staff of this shortly after our arrival, many excuses were made over the next 2 days as to why this was never fixed. 2 saving graces, the tube station is a 5 minute walk and the suite had a little kitchen so we didn't have to risk the hotel food!\n\nReview 39:\nA great clean and comfortable place to stay. We stayed here for two nights and upgraded to clun room with price of double room. Hotel staff is veru friendly and always eager to assist you. Breakfast was lovely. Hot and properly cooked. Location is very close of Paddington station. I would go back to this hotel again\n\nReview 40:\nI have stayed in many London hotels,in most cases not very happy.I was very pleasantly surprised that I find this hotel. Rooms was excellent-beautiful,confortable and very clean.I have experienced fantastic customer service-especially from Swapnil,Srujan and Diana at reception,from the boy who takes care of my luggage and the girls who cleaned my room...The hotel is very nice and friendly.I will definitely be going back. I will recommend Shaftesbury Paddington Court London\n\nReview 41:\nthis hotel is very clean room and wide bed!!! I could use free internet and friendly staff was also good. There were some nice restaurant and super maeket, so we could get some foods and ate good meals.\n\nReview 42:\nEach time I visit London I stay at the\u00a0BEST WESTERN Shaftesbury, Paddington Court. Having experienced other hotels in the local area, this is by far the best within this price bracket... and it's in a great location! Obviously rooms vary according to price and having stayed in the club room and on more recent visits a single room, one thing that is consistent is the cleanliness of each room I have stayed in. The single rooms are petite however they are adequately furnished. On my most recent visit I did have an issue with a poor quality pillow that resembled a piece of rolled out dough, but with persistence and once brought to the attention of the duty manager this was resolved amicably. The lobby staff are friendly and helpful, though for me the staff in the breakfast room win hands down with a friendly attentive service :-) Until my next visit.... thanks!\n\nReview 43:\nWe arrived several hours before check in. The friendly staff were more than happy to look after our bags while we went to our business meeting. Checked in later, retrieving our luggage with no fuss - and all done with a smile. The room (on the 3rd floor, but the lift worked) was smaller than expected - almost no room between the foot of the bed and the wall - but everything was clean, including the en suite, and the bed comfortable. There was plenty of hot water, the TV reception was fine, the room temperature just right and the buffet style English breakfast (as much as you wanted) was average to good. Hotel rooms in central London are expensive (the Paddington Court Hotel is less than 5 minutes flat walk from Paddington station), so the price represents good value. The location was great - just minutes walk to Hyde Park & with superb public transport links (train, tube & bus) from Paddington - it felt like a very safe area and there were decent restaurants and cafes nearby. All in all the hotel is a good, comfortable base for a short stay in London. I would stay here again.\n\nReview 44:\nThe heating in our first room didn't work, and only after having demanded to move rooms twice, did they give us another room. The staff (predominantly Eastern European) aren't very friendly and having returned after a late Saturday night out, we entered our room to discover that a member of staff had gone through our things and stolen cash and personal items. We immediately went down to the reception to inform them and the police were already there. About 4 other rooms had also been rummaged through and things stolen such as laptops etc. Alarmingly, we were told by the police that this happened two months ago and it was a member of staff who had done this as they found all the stolen items in one of the spare hotel rooms. There are no CCTV cameras anywhere and any old stranger can walk into the hotel. Stay away if you value your things and want to enjoy your stay!\n\nReview 45:\nDreadful experience. As with all London hotels I expected to get a tiny room, terrible service and pay a small fortune hence why I went with a big international chain and paid for a \"club\" room. The first room I was given, apparently a suite, was not in the hotel it was in a building across the road. Quite possibly the smallest hotel room I ever been in it had a 3/4 bed, a hideous gun metal \"kitchenette\" brick, no floor space and a bathroom so small it was difficult to shut the door when in it. Obviously I complained and was moved to a lovely damp basement room with a wonderful view of a brick wall. Never, never again!\n\nReview 46:\nThe rooms very small but for English standard are decent and spotless.i had a small problem with the heating in the room but front desk staff and maintainence staff sorted out the issue faster than I thought. Special thanks to evening staff I don't remember their names it was a blond hair gal and the guy might be some Asian country and manager on duty was very nice and polite very smiley face, it was on Thursday 12 jan. I would definitely go back and recommend this hotel for family and friends.\n\nReview 47:\nWe had a very warm welcome from staff (Chetan and Paru) on arrival and they were very efficient and friendly and quickly showed us to our rooms. We had booked delux rooms but to our surprise found out that this had been upgraded to suites which was great. The rooms though abit small were very clean and comfortable with tv, fridge, microwave, hair dryer, iron box etc. The hotel is in a great location just a few minutes walk from paddington train station. We all had a wonderful experience and would highly recommend this hotel to other travellers.\n\nReview 48:\nThis is my second visit to this hotel and I would probably choose it again as it caters to my specific requirements when I travel on business to London every November. The staff are friendly and effecient and very proactive and responsive to any requests. The rooms are terribly small and difficult for a person to maneuver around if you have more than one suitcase. Breakfast buffet is good. The night before check out I had requested for a taxi to drop me off at the airport and the front office confirmed it. However on checking out and asking for the taxi, they said that there was no such request. Luckily I was well ahead of time and got to the airport on time.\n\nReview 49:\narrived 24th November (Gregs birthday) to a lovely smile and welcome from Corina at reception. Admittedly the 1st room was not to our taste but we were promptly offered a choice of two more rooms which we were delighted with. We were upgraded which was a lovely surprise, the room was sumptious, fab bed, very clean. We were spoiled! The breakfast was very good, the waiting staff friendly and attentive as were the reception and lobby staff. We will have no hesitation in returning to this hotel and have already recommended it to friends and family .\n\nReview 50:\nThe mistake that I made was not going through the TripAdvisor to see the reviews of this hotel, we are a family of five, booked 2 rooms, thinking that this was 4 star hotel, but the rooms were too small to even put place our luggage in, we originally booked to stay for 8 nights but we immedialtey checked out after one night.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26014, "query_start_index": 26016, "query_end_index": 26016, "truncation_seperator": "... 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{"id": "573658", "pid": "573658", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI traveled to Toronto about a week a month for about a year during 2010-2011. I had stayed at the One King West all but one of those trips. The main influence on my choice was the company I was working with - they had a corporate discount and the location was very convenient to their office. The staff was always friendly and helpful during my stay. As I more frequently began to stay the staff greeted me with \"Welcome Back\" more often. The rooms seems more like small apartments than hotel rooms. They include a small kitchenette and also include washer and dryer which is nice when staying for a weeks time. The only compliant I have is about the TV since it was dated, but this seems to be the norm in Canada. In the U.S. most hotels of this caliber have flat screen TVs. Small compliant and it wouldn't cause me to stay anywhere else. There are also great restaurants in the area. Try Ki - it's one of the best sushi places I have ever eaten.\n\nReview 2:\nUsed Trip Advisor to find this hotel. Stayed 3 nights at downtown location next to subway, streetcar & within walking distance to harbor, restaurants, Eaton Center, CN Tower, Hockey Hall of Fame, etc. Received special rate that included breakfast for 2, taxes and $30 parking fee. This is a residence hotel and included a refrigerator, stove, microwave, dishwasher and washer/dryer. Smaller room but adequate and clean. We were on the 47th floor with a lovely view of the city and Lake Ontario. Full breakfast with service. Valet and registration desk extremely helpful with recommendations. Was our 45th wedding anniversary and hotel suprised us with 2 bruts of champagne and a dessert tray!\n\nReview 3:\nThis is a common one from all the same style hotel in toronto. We stayed at this for our travelling to my Son home. Room big enough and comfo facilities, We enjoyed the breakfast in room service, and the tolwer color.\n\nReview 4:\nWe stayed at this hotel for one night in September, '07, having attended Toronto to see Rush at the Air Canada Center. This hotel is within easy walking distance to the ACC and within easy walking distance to the lower end of Toronto and shopping district. It is within an easy drive to most Toronto locations. This hotel had only recently been refurbished from my understanding and was awesome. Our room was fantastic. One of, if not, the best hotels i've ever stayed in. I look forward to getting back to Toronto and in particular, staying at this hotel again.\n\nReview 5:\nThe hotel was in a great location, with in walking distance to the Blue jays stadium and the CN tower. The Hockey hall of fame was right down the street. The hotel it self was very busy but very clean. Parking however was alot 30.00 a day\n\nReview 6:\nWe stayed at 1 King West for 3 nights, which we booked on the internet. It's a very nice hotel in the centre of the city. The room was on the upper floor with views to the river and city. Its easy walking distance to the theatre district, shops and the Eaton Centre. The subway entrance was outside the hotel which was great during the middle of winter. The room was really large and heating was adequate. the rate was reasonable for a city hotel. Overall a great stay and will be back again when we return to Toronto.\n\nReview 7:\nNice rooms, friendly staff - then everyone in Toronto seems to be friendly, I was there during the film festival - it's about a 20 minute walk to Bloor & Younge, which was a nice streach in the morning. I had grand hopes for the gym - it could probably do with more space/facilities. It has a 'pressure pool' - which is basically a tiny swimming pool with a strong current going one way, in which you exercise. Here in Ireland, we have full lenght swimming pools, which are much better. The views from the gym, it has to be said, are amazing.\n\nReview 8:\nLocation wise, it's right in the heart of downtown Toronto and excellent for business purpose. My room also equipped with washing machine and dryer so it is good for long term stay. It also has small kitchen but the cooking utensils are very beaten up. Bathroom fixtures and cabinets are also wearing out. Staff was rather indifferent and aloof. Though a bit out of the way, my experience at Cambridge Suites has been a bit better.\n\nReview 9:\nGreat location. Great price. Great hotel. Our suite had its own washer and dryer units! pretty impressive. Beautiful lobby and lots of history (with a roof top hot tub and sauna!) My only criticism would be that the restaurant wasn't very big - but there are so many places just steps away that it's not a big deal. Would definitely stay there again.\n\nReview 10:\nI visited Toronto at the end of June and stayed at 1 King West ( as I understood it was in the heart of downtown Toronto) The place seemed quite large and attractive. It would have been all that if the service matched the decor!!!! I don't know where a hotel could justify having a team of such unhelpful and careeless staff. From the valet to the front desk there was barely any greeting from any of them and I felt like they were doing me a favor by \"allowing\" me to stay in their hotel establishment! Well let me promise you this 1 king west..... The next time I come to Toronto I will not be staying there. It wasn't pleasant at all. And I am certain that My experince will be duplicated to many others who chose 1 King west over the many other hotels in T.O\n\nReview 11:\nBuddy golf trip to Toronto. Located on the corner of Yonge and King Street. The hotel is in the Entertainment District, couple of blocks from the CN Tower, NHL HOF, restaurants, bars and shopping. We could not ask for a better location. Hotel is nice, clean and staff very helpful but the location was perfect. It was also close to the Expressway. We played golf at Glen Abbey, Lionhead and Osprey Resort. The Canadian Hockey HOF is at Glen Abbey. Very diverse city and lots of places to eat, hang out, see and be seen. Will be going back soon!\n\nReview 12:\nMy wife and I stayed at The Suites for eight nights at the end of August . Everything about the hotel from its location through the comfort and cleanliness of the suites to the friendly and helpful staff was absolutely excellent. We payed an average of $169 plus taxes a night and thought it was worth every penny. Suites at 1 King West will be our automatic choice of hotel in Toronto from now on.\n\nReview 13:\nJust the place to be, short walk to St Lawrence Market and not far from most theartres. Subway and Path access without going out in ihe elements.\n\nReview 14:\nI was trying to book a block of rooms at this hotel for the guests of my wedding in September. After exchanging voicemail messages with the sales representative, I left 3 additional messages asking her to get back to me, and never heard a response. On my last message, I literally pleaded with her to return my call, and still heard nothing. For a new hotel that is trying to establish itself in the city, it's inexcuseable to completely ignore a customer that has the potential to book 25 rooms in the hotel. I have already begun spreading the word about the poor service at this hotel, and will continue to do so. It's a shame that they have now turned off potential customers without ever having them set foot in the hotel.\n\nReview 15:\nDecided to try this hotel afer good reviews from colleagues. Arrived after a long day and even though my room was paid up, was told they were overbooked. Then sent to the Delta Chelsea and a room that was nowhere near the level I paid for, across a construction zone, broken tv, and far from where I needed to be. Decided to write this review while my room rattled early in the morning from the trucks rolling into the construction site. The beauty of the Internet is that I can share this experience with more than just my colleagues and my company, which had just begun to use this hotel as a preferred supplier. If you can't show up at your hotel and know that your room will be waiting for you, why bother.\n\nReview 16:\nThe decor and customer service is outstanding. Rooms are beautiful and the views of the city are superb. Whenever I need to stay in downtown Toronto, the convenience of this hotel with all the local ammenities makes it a wonderful choice. Highly recommend.\n\nReview 17:\nStayed here to see a hockey game at the Air Canada Centre. Hotel is attached to the underground mall so getting to the game was very easy. The room we had was clean and spacious. We were trying to decide what we were going to do until the game and the staff was very helpful in giving us some ideas. We will definitely come back again.\n\nReview 18:\nStayed 7 nights at the One King West. Great rooms with complete kitchenettes, washing machine, etc. Wonderful shower. No free wifi... Kinda lame for a business hotel. Check in / check out very smooth. Hotel had a power failure for more than half a day and the better part of an evening but only provided free lemonade to guests as a compensation... No comments. This is a conveniently located business hotel but nothing special.\n\nReview 19:\nThis is a lovely hotel in a converted bank building. Since it is designed for people who need to stay for several nights, the rooms are equiped with everything including a dishwasher, washer and dryer. On the weekend they often have a special rate that includes complimentary valet parking and breakfast for two adults. Children under six eat free. The staff are courteous, patient and friendly. We had our two tiny grandchildren with us who ran all over the room with their 'wheeled luggage'. The young man who helped us with our bags was so kind and patiently stepped over them any time they ran across his path! We have stayed here twice and plan to do so again in the near future.\n\nReview 20:\nwe stayed on the 17th floor and its a great location. the corridor is nothing impressive, but the room was really comfortable. would recommend this place to anyone wanting to be in the centre of toronto and having the benefits of an suite\n\nReview 21:\nthis hotel is in are great location, theres a subway right under the hotel, the cn tower is about 10 15 min walk, theres loads or great restaurants nearby, the hotel is v clean , the onlt problem was the vault bar does not open up, its onlt opens for big group bookings. if i were to go back tp toronto this is where i would stay\n\nReview 22:\nThis was our second visit to this propery for a short getaway, and we loved it! The valet parking and check-in procedure were fast and friendly; the suite spacious, spotless and well equipped; the elevators fast (the first time we went to the Suites they were very slow). As with our last stay, the central location in the heart of Toronto, close to the primary shopping, restaurant and theater attractions meant we didn't have to use the car - walking to most of what we wanted to see, as well as using their classic car service, served us very well. This time we tried out the main restaurant and found it very good - it is in a converted historic banking hall with a very detailed high ceiling with the coats of arms of the provinces of Canada. Very nice atmosphere. Room service breakfast was so-so; cool french toast and bottled orange juice (rather than the advertised fresh squeezed!) We total recommend this hotel and will be back!\n\nReview 23:\nMy husband and I stayed here with our 6 year old daughter. We stayed in the one bedroom suite. It was a surprise for my husband's birthday. I called weeks in advance and had the chef make him his favorite cake. On the night of my husband's birthday dinner, they had a table reserved just for us and the cake was so delicious. To top it all off, they didn't even charge us for the specially made cake! The breakfast was delicious and very filling. The suite was very spacious and we had a nice city view. Everyone was really nice. I don't have any complaints and I can't wait to go back.\n\nReview 24:\nHas cought up with this hotel. While the location is great, this 3rd stay has been well below expectations. I purchased the \"executive\" upgrade for 2 rooms. Basically, the classic cars are not there anymore, the Vault was always padlocked for entire day except breakfast, the internet service was at a crawl all week-end, the room water was only brought on the first night and the \"nightly\" turn-down service only happened twice. The hotel manager did however make the proper adjustments to the charges before we left. The upgrade package was never explained upon arrival We assumed the content of the package by the web-site pictures and description, room flyers and elevator posters. There was no mention that the complementary continental breakfast: was only available in the vault room and not room service. After the first day there weren't any more breakfast request tags to hang on the door. The hotel is in a great location with great views convenient for sight-seeing, waterfront, theaters and shoppping. HOWEVER, locations isn't everything. It has to be backed up by quality service not by excuses from the owner in the local papers.\n\nReview 25:\nI stayed at this hotel for two nights in August 2006. The room was clean and the hotel was well-located. Upon check-in, I was offered their \"business package\" (or something like that) which includes all long distance calls (within NA). When I checked out, I was charged for both the long distance calls *and* the business package (two separate bills on my credit card). I have called them a few times, but have not received a call back. At some point, it is a waste of my time to keep tracking down a $12 refund. By the way, the business package also promises internet, but beware that (at least in my room) there is no internet jack or wireless; the only \"internet\" is dial-up. On the plus side, I did enjoy the view of the moon rising over the lake.\n\nReview 26:\nService is poor & unfriendly. The hotel is not as good as expected n described online. Can't find a reason to go back. unless is free!\n\nReview 27:\nHotel's website Indicates a $129 rate, but found out that this is just a bait and switch and that this rate is rarely available and if it is it is for a room that does not have real windows looking ouside (looks into a indoor courtyard!). Booked through Expedia instead and based on the reviews thought that it would be great find. Although the room had a nice \"new\" feel alot of the hotel appears to be under construction in areas and reminded me of some of the seedy hotels in Manhattan that you stay in because they offer better prices than the chains. Fair warning this hotel is not up to the standards of these other suspect reviews, it makes you wonder who is writing them.\n\nReview 28:\nThis was our third time staying at this hotel. What brings us back? Cleanliness, location (max 10 minute walk to Air Canada Centre, Rogers Centre, Union Station, Historic District), friendliness, quality of room, and price. Also, the concierge is really helpful.\n\nReview 29:\nThis hotel rocked. Our beautiful suite had new furniture, a washer and dryer in suite, a microwave, stove top and fridge. The room shape was unusual, but it didn't bother us at all.The location could not have been better, right in the thick of it, we could see Dundas Square from our room. The gym had the nicest view of any downtown hotel gym I've ever been at. Our only complaint, the gym was too small for such a large hotel. But you will have a great stay.\n\nReview 30:\nAfter reading the reviews I was somewhat hesitant about booking a suite at 1 king west suites. However I wanted to be right downtown for a get together with old friends and the location seemed perfect. The disappointment started right away. Room that they gave us although it was supposed to be a \"luxury suite\" was a very very tiny room with no view and a double (and VERY uncomfortable bed). I voiced my concerns to front desk but was brushed off and was told that they were sold out and that's it. Everyone should think twice before reserving anything there. This place is a BAIT ans SWITCH!\n\nReview 31:\nThe reservations for the hotel was made in May for Sept 8 to 9 and prepaid at that time. When we got to the hotel they refused to put us on the same floor , when you book that far in advance and one person books two rooms, you would expect to be at the very least on the same floor. We were even in different parts of the hotel. The next morning a bill is slipped under the door for the room. The hotel informs us that they did not get the paper work from The Helicopter Co. Once the error was found it was recitfy immediately. As for the rooms they were clean and well maintaned.\n\nReview 32:\nrequested a room on high floor TWO months before arrival to no avail. The room we got on the 13th floor was very dark with little natural light. The staff on reception said that they were fully booked but would try to change room following day. Needless to say they did not try very hard as we were still in our dungeon two days later when it was time to checkout. In all honesty we were very dissapointed with the room allocated especially as the hotel knew well in advance that this was a special occasion for my wife and i , and they let us down big time. Anybody planning to stay here make sure you get a room on one of the higher floors .\n\nReview 33:\nMy suite had no running water the Day of April 20 2011. The clerk was very rude when I demanded an explanation. I was forced to use a public washroom downstairs that was in nothing less than disgusting shape. There was urine on the toilet seat and toilet paper all over the floor. In general staff were very inconsiderate to this problem and declined my demand for a full refund.\n\nReview 34:\nThis is one of the nicest surprises of all of the hotels in Toronto. The hotel is beautiful, staff is friendly, rooms are clean with great views. Location is absolutely perfect. Washer/Dryer in each room, perfect for the business traveler. I would highly recommend this hotel (and I do) to anyone looking for a fantastic stay in the city.\n\nReview 35:\nI was in TO for a few days and decided to try 1 King because of their location. I guess I should have read the reviews first. Their staff is very unpleasant if not rude when I arrived. Every day that I stayed there I had not seen a smile. Maybe they don`t pay their staff well. The ``suites`` are really dingy and unclean very small bachelor apartments. I found dirt under the bed and in the bathroom - it was disgusting. They also seem to have a HUGE PROBLEM with hot water which worked intermittently and one day did not work at all. I would NEVER STAY THERE again.\n\nReview 36:\nWhen I was trying to find a hotel in Toronto, I found that they were probably rather more expensive than I had expected. That said I did want a hotel in downtown. The room I booked at 1 King West was booked about 10 weeks before my visit at $159. When I checked in I was allocated a room on the 42nd floor! The room was superb - clean/bright/good bed/ good facilities (coffee maker/washing machine/dishwasher/microwave/and lots of microwaveable dishes) and a fantastic view! Lifts were good - so often in hotels you have to wait for ages for the lift to arrive, only to find it is full when it gets to you - not here - plenty of capacity. I can not recommend this hotel highly enough. It is probably one of the best hotels I have ever stayed in\n\nReview 37:\nI stayed two nights in August and the air conditioning was not functioning properly. The first night, I just slept uncomfortably. The next morning, I called the front desk and someone came to \"fix\" the problem. I left for most of the day after that, but the room was still hot when I returned. They sent someone to fix the problem again, to no avail. I insisted on moving to another room -- which was hotter still. Finally, I ended up moving back to the original room. The person at the front desk claimed that there was no way that they could compensate me for the inconvenience since I booked my hotel through expedia (except they gave me a free drink at the hotel restaurant -- very generous....) Not how I wanted to spend my last night in Toronto! Other than that, the rooms were very nice and the location was great.\n\nReview 38:\nWell, I don't know why they call it Suites, I've seen bigger standard rooms. Very noisy... I tried to get room service at 10 p.m., after complaining several times, I gave up waiting at 2 a.m.. Mentioning this at check out, they didn't care at all. Breakfast is so poor, I decided to wait until I got back to the airport.\n\nReview 39:\nThis apartment/suite hotel appears to be owned and managed by a bunch of enthusiastic but bumbling amateurs. It took 2 hours from the time we arrived at reception to the time we could finally enter our room: 3 sets of keys which did not work, 3 of 4 elevators out of order, disappearing maintenance workers to fix the keys etc. etc.. On top of that we had to endure 3 false fire alarms including one at 2 a.m. which went on for 20 minutes, and then a disgusting lukewarm breakfast with dishwater coffee and disdainful service to cap off the experience. Never again!\n\nReview 40:\nThe location was amazing but the lobby is very awkwardly set up with a bar in the middle, a restaurant in front of it and washrooms by the kitchen and the business center. The entrance was not marked properly and the valet took around 30 min to get our car. The front desk was confused, there were only 2 towels in the room outlets were almost impossible to find. Washroom was a good size and clean. I didnt enjoy my stay as I have in the past at hotels in the same price range. Also, at around 3 in the mornining there were some party people returned to their room but were extremly loud, one phone call to front desk and it was resolved.\n\nReview 41:\nBoth me and my girlfriend chose to stay here based on previous stays, however we will not be staying here again. We spent Valentines night here looking for a special night only to have it soured by the terrible customer service. We arrived after a performance at the Royal Alex theatre and used the valet service (which was good though greatly overpriced) when the security man at the south door decided to follow us to our floor despite me already being checked in as i set the room up for my girlfriend earlier in the day. Now this would be ok if anyone that worked in the hotel would admit it. However every single person i spoke to basically denied it and offered no explanation short of he probably had something to do on that floor at that exact moment despite him not even using his radio as we entered the hotel. No apology and essentially called me and my girlfriend paranoid. Manager called (could not be bothered to meet me in person) only to argue with me and interrupted me at every opportunity. We will defiantly not be returning to this place if this is how you are welcomed.\n\nReview 42:\nPros: Within walking distance or subway ride to all major attractions. Friendly staff. Room was clean and well equipped - fridge, microwave, coffee maker, washer, dryer, dishwasher, stovetop - ideal for an extended stay. Wall to wall window offering wonderful view of the harbour (18th floor facing Yonge Street). Cons: Parking is expensive ($30 per night) so we parked at St. Lawrence parking garage which is within 10 minute walk of hotel. Extra charge for internet in room, but available in lobby at no charge. Would definitely stay here again.\n\nReview 43:\nGreat location, outstanding service, very good beds and pillows. HUGE room. Fantastic breakfast buffet in the lobby. There is a lot that is very very good! But . . . The shower situation sucks. Separate bath and shower, and shower stall terrible. It is cramped, and the curtain rod is straight so the curtain is clinging to you the whole time. And the curtain isn't brand new, either, its old and ratty. The whole bathroom is stupid, just take out the old dumb tub and open up the space for a real shower. Indeed, the place is dirty. The carpets are disgusting. They look 20 years old. Outside elevators, stains galore. In my suite (725) it looks like someone threw up on the carpet the night before. The desk was sticky and smudgy, like someone spilled juice on it and not cleaned properly. I did not use any of the appliances but they all looked old and shaky. The wifi sucks too. The lobby has free wifi, but it sucks. The rooms have wired internet only.\n\nReview 44:\nI spent quite a bit of time researching hotels in central Toronto and settled on 1 king west. My spouse and I stayed in a superior studio suite and were extremely satisfied with our stay. I was attracted initially to the non-cookie cutter rooms typical in most hotels. The room was very modern with sophisticated looking furnishings, a very comfortable bed, nice walk-in shower and modern kitchenette. We were stationed on the 18th floor and did find the room a bit dark as our bedroom window was frosted over as it clearly faced another building in close proximity. We did not consider this an issue however because the room had so many other positives and the 'office' section of the room offered a view of the lake. My only disappointment was that there was no wi-fi (only hard-wired) so I was unable to use it.\n\nReview 45:\nThe upper floor rooms were clean and spacious. You get a city view but do not expect a lake view, maybe more like a lake glimpse. The pricing of about $148 (with taxes included) for a tower room is acceptable for the heart of downtown. You can walk or take the streetcar/subway to everything. The noise does come through the walls thought, so you might want to takes some earplugs with you.\n\nReview 46:\nBooked two superior rooms when i checked in on the check in time only one room was ready, half hour later the other room was ready but it was on a lower floor when I asked both rooms to be on a higher floor. My room had a great view but was a little on the small side and the decor was cheap looking. My biggest problem with this hotel is the elevators they are small and they don't have enough of them in the tower. In the mornings it was a long wait for the elevators. If your want a good budget hotel this is the place, if your looking for luxury you may want to stay else where.\n\nReview 47:\nWhen I arrived there was a noisy air mover in my room. It seems the carpet was wet and they took it out without checking, so the carpet stayed wet. There was a dishwasher but no soap, dishcloth or tea towel, which is probably why the cutlery and many of the dished in the cupboard were less than clean. It seems they have some rooms with baths and others with showers. I was not asked if I had a preference and ended up with just a shower. On the first morning I went to use a face cloth and it had mascara on it. I left it and the other cloth on the shower floor and they were taken away, but not replaced! The last disappointment was when I checked out and left my suitcase with the bell man. When I came to collect it, they took the claim ticket and handed me another person's suitcase. This is supposed to be a great hotel, but I won't be going back.\n\nReview 48:\nOne King West is the preferred hotel for my new employer. I'm in the midst of my first stay. I like the property and the location. Rooms are clean well furnished. I love having a fridge sink etc. My problem is service and \"interior\" facing rooms. When I arrived I was given a room overlooking the roof of an adjacent property (or another wing of the hotel). On this roof was a huge ventilation fan that sounded like a jet engine. Loud enough that it kept me awake for a while. The next morning I asked to be moved, the front desk agreed and moved me while I was out in business meetings during the day. Great...except they solved the problem by moving me to an interior room with a window facing an internal air shaft. Noise problem solved, but really that is how you treat a guest? Move and already disappointed guest to a room with no window without telling them ahead of time? Oh well. I'll likely be back as this is my company standard, I hope I have a better experience next time.\n\nReview 49:\nSpent seven nights in the Suites on One King West and, apart from having a poor view (I had an internal room on the 15th floor, 1516), I couldn't fault the hotel. The room was spacious, well equipped and clean. It's location is perfect, right in the middle of the financial district, which makes it the ideal location to get to the entertainment district and the shopping. In the whole week spent in Toronto not once didI need to use any form of transportation other than my two feet. There is breakfast available in the hotel, but just a block or two away are two fantastic eateries for your first meal of the day, both on Yonge St - Over Easy and the Sunset Grill, which will leave you ready for the day ahead. Would certainly reccomend this hotel to anyone visiting Toronto, great value for money and the staff are helpful and friendly.\n\nReview 50:\nStayed here for one night in early May 2010 and found the hotel to be dark and dim. My room looked out onto a solid wall and there was no natural light at all in the room. Even at 1 pm, I had to have all of the lights on in the room. The noise from the kitchenette exhaust was really loud and kept me awake at night. The worst part was that the room constantly was filled with cooking odors from the restaurant down in the lobby -- this was surprising as I was on the 15th floor. I would NEVER stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29580, "query_start_index": 29582, "query_end_index": 29582, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 1136, 1840, 2069, 2643, 2893, 3423, 3977, 4420, 4782, 5557, 6114, 6525, 6683, 7422, 8145, 8414, 8762, 9203, 9900, 10151, 10493, 11445, 12044, 13200, 13964, 14111, 14803, 15078, 15551, 16158, 16751, 17407, 17799, 18150, 18730, 19487, 20321, 20654, 21232, 21884, 22987, 23547, 24517, 25344, 25747, 26342, 27209, 28207, 29059]}
{"id": "583034", "pid": "583034", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nPerfect 4 days! We just got back from a quickie 4 night/5 day vacation at the relatively new Paradisus Palma Real. Everything was terrific, including the excellent large room and the pool was also wonderful. Service and attitudes of employee's was up-beat and refreshing and like most places, if you don't have to deal with the front desk and only with the workers, everything will be easy! We liked the lunch and breakfast but the a la carte dinners at the upscale restaurants while they looked and sounded great were far from good. I always assumed this would be the case with dinners at these all inclusive resorts and I was right. But as far as getting sick as we read in some other reviews, I can not imagine this as everything is from bottles, all the food is kept cold and the entire resort is spotless and well cared for. It's close to New York, everything was easy and a pleasure, clean, comfortable and highly recommended if you want to relax! Beach is also fine and the sea grass that others mentioned is not big deal...you can walk 100 feet up the beach and there is no sea grass!\n\nReview 2:\nPossible Front for Credit Card Fraud? Ten or more different individuals have had their credit card numbers stolen and used as a result of our trip to this resort. Sysco salespeople from across NY state who won a trip for successful sales visited this resort for a long weekend in June and now, more than ten of us have charges from various places including businesses in So. California, Florida. Hotel has not made an effort to reconcile this problem. When the hotel was contacted, they stated that they were aware of a problem but could not do anything about it. Stay away or have your credit card number stolen!!! !\n\nReview 3:\nDon't bother unless you like parasites! The fountain in the center of the courtyard\n\nReview 4:\nIPOD  The hotel is beautiful, but we did not feel safe after the third day when our card did not work on the door. We were issued new cards for the same room. That same day, after a horrible horse back riding journey, we came back to the room to find that my IPOD and All my Cash were stolen. We were met with nothing but excuses and lack of information. We were worried for the rest of our belongings, but what can we do? We are still waiting for an apology from the hotel, still more excuses.\n\nReview 5:\nloved the place highly recommended       garden\n\nReview 6:\nAwesome Resort...will go back! My husband and myself, along with another couple spent a week at the Paradisis Resort. We all loved it! It was clean, beautiful and the people were very nice! We are already talking about going back! The food is pretty decent. The restaurant Passion is overrated! Venti was great! The sushi is not good at all. HInt for those of you heading to the Paradisus: take plenty of $1 for tips, change is hard to come by. You need to wake-up at the crack of dawn to scope your Bali bed, and it's worth it! Take a room towel or something to put on the bed and go back to bed. The sun is brutal and you'll want the shade, not to mention the comfy bed. We can't wait to go back!!! !\n\nReview 7:\nThis place was terrific This place was absolutely grand! The staff were always very friendly. It was a pleasure to see that the scuba was absolutely free. They had all the equipment one would need to scuba dive. The single tank dives were great. 1 hour and 20 minutes round trip. The reefs are very healthy, but not a huge amount of fish. Hint: bring a water bottle filled with bread crumbs to feed the fish. Watch out, they get into a frenzy and will bite your fingers by accident. The food at the passion restaurant was the best. The rest of the food was 7-9 out of 10. With so much food to choose from, every meal was a pleasure. I hope you enjoy as much as we did!\n\nReview 8:\nHorrible, extremely overated So, i just came back from the palma de crap. i have stayed in the other paradisus in punta cana and it by far exceeds the palma real. this was by far absolutely the worst the hotel that i have stayed in. so not worth the 400 a night, especially when the hotel was only 26% occuppied. They lacked simple things like black label. what kind of 5 star resport does not have black label, and charges for absolute vodka. this place was extemely overated.\n\nReview 9:\nLoved it!!!!!!!!!!! We had the pleasure of staying here over Easter. We have been to St. Lucia..Sandals all three, Aruba Wyndham all inclusive plan, Jamaica Grand Lido Negril and Grand Lida Braco, Riviera M. Mexica Aventuras Palace. This resort is the best so far for service, food, room(we had a suite), drinks, entertainment( GREAT dinner on the beach and show) the pool is unbeatable!!! Huge beach some seaweed, so what it's an Island! There is plenty of shade on the beach, by the pool as well under huts. The horseback riding was ok considering where you are at. This is not Europe or the States, off the property it's very poor as every other all inclusive we've been to. We like to relax, swim, eat drink Sun and enjoy good service, this place has all that. I would go back in a heart beat, enjoy!!!!!!!!!!!!!!!! !\n\nReview 10:\nIt wasn't the best               More photos\n\nReview 11:\nnot the pampering we expected View of resort is beautiful and resembles pictures viewed on internet. My husband researched and then confirmed with trvl agnt resrt to be every bit a 6apple/star rating. NOT. Very nice 1-bdrm suite with home amenities, but really wanted to be pampered, like on a Vacation. Never had enough towels, hard to locate maid, need res for all but one restaurant, need to call the day b-4 after 6Pm, our choices were 6pm or 9pm, had to wait for pool towels most days 20+mins, one swim-up pool bar,thank goodness the bar tenders were terrific, faster to get yourself a drink when lounging pool side, resort maybe under staffed(?). Gym does not open until 7AM and 3 of 8 machines were out of order, free weights and spinng bikes available. Sorry to say we will not return to this resort. Good luck to all who venture here.\n\nReview 12:\nDo not waste your money here       fence against kids\n\nReview 13:\nAmazing Stay! Don't Listen To The Bad Reviews! The Palma Real is the best resort you could stay at in Punta Cana. My best friend and I just returned last night and we had an amazing time. This resort is 5 star as well as the staff. The food was good, the staff spoke great English, the weather was perfect, the resort wasn't crowded, and there was always something to do at the resort. I can't believe that anyone would ever complain about this resort. I have been all over and have stayed at dozens of all inclusive resorts and this one is by far at the top of my list. I would go back in a heartbeat. Don't listen to the bad reviews on this resort. If you don't love it, there is something wrong with you! I would recommend the Paradisus to anyone!\n\nReview 14:\nWill be beautiful when the construction is finished\n\nReview 15:\nThis place was great, among the best! I stayed here in January with my girlfriend and wow this place is gorgeous. This is one of the nicest places I have stayed and surpassed expectations. Poor country so I assumed it would be good to stay here but that was an understatement. Room- A jacuzzi next to your king size bed, plama tv, robes, slippers, I was impressed. Pool - HUGE! Beautiful impossible to be over crowed. Little cabanas everywhere, looks like a club/lounge on the beach in another part with all of the lay out beds. Food I have no complants, especially the a-la carte restaurants which like the resort were to quality. The way the restaurants look inside make you feel like its a 100+ per person kind of place to eat. I would definitely go back even though there is not much to see but poverty around the resorts, better beaches in other parts of the caribbean but the resort is top notch. Made it to the list of World's Best Hotels by the way! Resembles an asian/modern theme everywhere in the resort, lights, lounge chairs, infinity fountains.\n\nReview 16:\nBeautiful but not secure The property is by far one of the most beautiful I have seen. The pool is amazing. However, the hotel misplaced one of our bags (between the bell stand and our room) The bag conrtained electronics and the hotel took no action, and as of yet has made no restution. We spent a portion of our stay at the police station. In addition, another member of our group spent a couple of nights at the local hospital with food posioning. You can never pinpoint where that happened, however it is all inclusive and we ate all meals there.Lastly, it doesn't live up the the all inclusive title. It is only every resturant if you upgrade to family concierge.So, I think you can find other properties with the scenery and better amenities, support and security.\n\nReview 17:\nParadise is a Short Flight Away       Area around the restaurants  casino\n\nReview 18:\nLoved The Paradisus       Courtyard Area from Lobby\n\nReview 19:\nStay Away We just got back from a 4 night stay and although the place was beautiful and clean, I wouldn't recommend it to anyone!The food was terrible and it was very difficult to get reservations. They tell you to book them at 6pm the night before, but at 6pm there are no reservations available until 9pm? We heard numerous complaints about the dealers at the casino were cheating. There was NO customer service. The staff just did not care.We had 4 rooms. Whether it was room service, maintenance or security that we called, it took them all at least 45 minutes to come. We all felt like we were being scammed every time we turned around. And yes, the bugs were biting like crazy!\n\nReview 20:\nEverything We Expected! Late afternoon on the beach\n\nReview 21:\nDoesn't get any better than this! View from our suite\n\nReview 22:\nAll fluff and no substance We were at this resort for my nieces wedding and service could not have been worse. Her sunset wedding took place long after sundown on a pitch black beach. The resort made no effort at all to make the wedding a good experience. Food and service at all of the restaurants is mediocre at best. After repeated complaints to resort management, all we got were excuses. This is supposedly the best resort in the Dominican Republic. On the up side, it is an absolutely beautiful resort and beach. The bottom line on this resort is that if you are looking for a place that will give you great looking pics to show your friends when you get home, this is your place. If you are looking for good service and a responsive staff, look elsewhere.\n\nReview 23:\ngreat place       view from lobby\n\nReview 24:\nAWESOME Our family including 3 chidren stayed at the Paradisus in April and had an awesome time. The resort is clean, safe, well looked after and fun. The food is well prepared and varied. We tried most of the restaraunts and liked Vento and the Market Grill. The lobby bar is worth a visit. Premium alcohol, beer, DR cigars and anything else you want.We took diving and fishing trips from the resort. Our family did not want to leave and this is a resort we would go back to.\n\nReview 25:\ntake a few years off your life I wish i had known that the place sprayed every morning for about an hour (around 6 when we're sleeping) with cancer causing chemicals (insecticides).And definately don't consider coming here if you're pregnant with that being the case.Some people don't seem to care so much about this.....maybe they just aren't informed about the very very serious problems associated with the use of this sort of chemical.. But it seems like many of the hotels in the DR do also spray and this as is the case in somewhere i was before (cozumel ).Anyway hence my very low review!\n\nReview 26:\nPerfecto girlfriend getaway in Paradise! My girlfriend getaway just ended and I miss the Dominican Republic already!I highly, highly, highly recommend the Royal Service option when staying at this resort. You definitely feel pampered the entire time. The resort is breathtaking! The white sand beaches, aqua waters and palm cabanas are a perfect retreat. The service was wonderful. The Dominicans realize that they need to keep you happy! !This is a perfect girlfriend getaway if you are looking to relax and have fun at the same time. It is definitely an adult resort ,although many people traveled with children. I will definitely consider this place for a honeymoon spot because the royal service gives you access to so much, including a private beach. There are many, many honeymoon oriented events as well.The only disappointing aspect was the food. The restaurants hardly served authentic Latino food! The food was average at best. But, then again, if food is #1 on your 'things to do list', you will miss the point of traveling to such a wonderful and exotic place.I'm planning my next trip already. It gets a 10 overall in my book.\n\nReview 27:\nAmazing Honeymoon       Swans to welcome the honeymooners.\n\nReview 28:\nDon't go with kids! I was at Paradisus Palma Real from Jan 19th-26th with my 2 kids, aged 8 and 11. The sol melia website says this resort is for families and couples. What we found was much different, though. For kids, there were minimal activities and they were very bored. I heard some of the other resorts in the area were better for people with kids. The food was alright, but again, kids didn't have much selection. My wife and I would have enjoyed the trip if we went as a couple and not with our kids but how could we!! !We had the family concierge service which was not that great. They were attentive but not that special for the money. Check-in was quicker, though.In summary, if you're a couple this resort is great but don't go with your kids! !\n\nReview 29:\nHoneymooners Paradise       veiw of the foutains, pool and ocean\n\nReview 30:\nResort was beautiful but service was not great       Lovely beach\n\nReview 31:\nVery good, but not great       front desk\n\nReview 32:\nHorrible Management The management staff at this hotel is extemely unprofessional. I was harrassed and followed by a member of the management. It was extremely scary and I don't recommend anyone going to this particular hotel. When I asked for the man's boss, he said to me  I am my own boss. I'm a world traveler including other hotels in the Domincan Republic, but this resort by far was the worst.\n\nReview 33:\nA Wonderful Getaway       View from our balcony\n\nReview 34:\nGreat Place! We just got back from a 5 day stay here and I wanted to let my thoughts be known. Although some other reviews had some legitimate complaints about the check-in, check-out process at the Paradisus, which was a little slow, I give this place two thumbs up. It was an absolutely beautiful property which they kept unbelievably clean. The food was outstanding as well. The service was great in just about every category and I would not hesitate to return.I recommend it to anyone!\n\nReview 35:\nAwesome resort!! beach\n\nReview 36:\nPampered honeymoon in Paradise       Royal Service beach beds\n\nReview 37:\nBeautiful Honeymoon Destination       Royal Service Pool\n\nReview 38:\nAwesome Resort!! hotel grounds\n\nReview 39:\nWe Loved the Paradisus Palma Real in Punta Cana       Us\n\nReview 40:\na Definite 5 star Great View as you entered the main lobby. Hotel is built in M shape with lobby being in the middle. Excellent service very friendly staff. Concierge service was readily accessible and willing to work with you. Welcome Rum Drink on arrival at front desk as checking in.Very Nice Pool Area, very large and beds with shade all around pool, as well as beds in the pool. Swim up Bar with name brand liquors, freely poured. GReat Beach with white sand and beach is maintained every day.Golf included as well as horse back riding and scuba lesson. Has own shopping centre as well. Floors are all marble and can be slippery when wet.Lovely gardens, spa, and Zen room.A very large coice of alacarte restuarants and one buffet.You can have Suisi, Japonese, Thai, Mediterranean, American Grill Mexican, . All Food was very Good. Also there is 24 hour room service available.Rooms comw with a fully stocked mini-fridge and is filled daily, or just ask concierge if you require anything special.I would suggest the third floor rooms if availablr for the better view.\n\nReview 41:\nMy Review- Wedding may 6, 2008       Market Grill @ lunch\n\nReview 42:\nFantastic Resort Six thirtysomethings (4 male, 2 female) from New York stayed here for a long golf weekend. We had a wonderful time. Royal Service plan is a must. Royal Service has adults only pool, butler service, and beds on the beach. Minor disappointment was having to hunt down butler or butler not answereing the provided cellular phone. However, they get you whatever you want. Food is the best on the island. Gabi Beach and Passion had the best dinners for us. Excursions leave right from property. Try the party boat. Golf and shopping mall at very front of property...a short bell boy chauffeured golf cart ride down the road. Pools and bars are amazing. Quiet reort with little or no nightlife...we made our own. Staff is VERY friendly if you are not an obnoxious stuck up traveler...try out your Spanish, it's fun! Both family friendly and romantic at same time. Amazing place and we will return, maybe for a wedding!\n\nReview 43:\nIt was Paradise!!! beach\n\nReview 44:\nA Luxurious, Amazing Long Weekend Grounds and decor were gorgeous. Staff was so friendly. Even friendlier if you smiled and thanked them. Food was great. Enjoyed the buffet, Gabi Beach, and Bana. Relaxing by the pool and beach, even if it rained, no big deal. Activities staff so friendly. Tennis instruction was wonderful. The pro's were so nice. The room was beautiful. The spa was luxurious. I brought tip money, and used it. Money well spent. One thing to mention, the common areas did not have AC - if you are intolerant to humidity or heat, this may be an issue for you. But, I am a long time Floridian, so it did not bother me. I had the BEST time, and cannot wait to return soon! I feel so spoiled! Loved it!\n\nReview 45:\nThe WORST Service Ever Received       Do you see the ocean? We couldn't\n\nReview 46:\nDisappointing Royal Service We have just returned from this hotel and feel the need to alert other travelers that the Royal Service was totally unacceptable and inadequate. Although the staff tried hard it was obvious that they had no clue on how to follow through on any requests. The property was outstanding, the rooms and housekeeping were nice but the bathrooms had no privacy. The food was wonderful. We spent hours on various days trying to get some of the promised services and finally became so frustated that we complained to management. Nothing changed. I would recommend the least expensive room. The gym is too small for the size of this resort and the other offered activities are not adequately staffed. We went on a bicycle ride that was supposed to be 40 minutes but was actually 20 minutes and were then steered into a sales pitch for interval ownership in the Melia resorts. It took hours to check out with Royal Service and they did not credit us with our deposit. We had to remind them about it.\n\nReview 47:\nParadise Found       Plaza in gold\n\nReview 48:\nParadise in Punta Cana       A view from the room\n\nReview 49:\nMagnificant Hotel The Paradisus Palma Real was wonderful. The hotel is beautiful and the beach was awesome. We stayed in a garden view suite and the room was still very spacious. Remember this an all inclusive hotel. Overall, I felt like it was a great value. The food was great, for the most part. Some of the lunch choices were typical like hamburgers, chicken nuggets - but they always offered a salad bar and usually a special of the day, like pasta bar, tacos, and stir fry. We were traveling with a 2 1/2 year old who loved the pool. However, the menus for dinner at the various restaurants lacked choices for children. That would be my only complaint for this entire hotel. The pool was more than you could ask for; the cabanas at the pool were great for afternoon napping. The bar tenders were very friendly, and the hotel staff went out of their way to accomdate us. I would definitely stay here again!\n\nReview 50:\nVery Happy with this Resort       Lobby overlooking pool\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 20383, "query_start_index": 20385, "query_end_index": 20385, "truncation_seperator": "... 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{"id": "2515875", "pid": "2515875", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I and our three daughters, 7, 9, 11 loved the Beach Club, it was clean, decor was inviting and the staff was very friendly. The rooms were very nice and comfortable. The location is one of the best things about staying here and we all loved the pool!! We felt like we were really on vacation. My daughters could not get enough of the pool slide! I enjoyed it myself. We would definitely recommend the Beach Club Resort - it met our needs and expectations.\n\nReview 2:\nBeautiful hotel! Nice pool but can believe it is shared with the Yacht Club! Chair couldnt be found if my life depended on it! For the price of this hotel they CHARGE for the internet-give me a break!! Traveling with friends, and requested adjoining rooms months in advanced. Checked in and had us 15 rooms away from friends, said they couldnt guarantee adjoining rooms. Went back to front desk and explained this wasnt acceptable and they would get us closer together. Ended up having adjoining rooms-did they lie to us in the first place? They had adjoining rooms but apparently did want to give them to us until we complained.\n\nReview 3:\nGreat family spot for any Disney dream vacation. Best pool in Disney (plan for extra pool time), 5 minute walk to Epcot, 15 minute walk to Hollywood Studios, quick shuttles to Magic Kingdom, Animal Kingdom and waterparks. Room was large and clean. Marketplace has excellent quick service food items, the is an amazing 1950's like ice cream and burger shop and Cape May Cafe has an excellent seafood buffet. The pool area is incredible with life guards every 20 feet watching the pool like hawks and a ton of fun for the kids. Service was friendly and attentive. Price is on higher end but well worth the extra dollars. Love this place and can't wait to go back!\n\nReview 4:\nWhat can I say - this resort is fantasic - the walk inot Epcot and to DHS is priceless. Stormalong Bay could entertain the kids all holiday without going to the parks. Can't wait to return next summer!\n\nReview 5:\nJust got back from a stay at the Beach Club Resort and LOVED it. My husband, four year old son and I had a wonderful time. Our standard room was very nice. Plenty of room and storage space for the 3 of us. The room came with an \"un-stocked\" frig that you can choose to have stocked for you (for a price) or just use it to store your own drinks & snacks. Very convenient. The location of this property can't be beat, the pool area is great and the character breakfast was a high point. We loved everything about the hotel and had no complaints. It was quiet, clean and very friendly. My husband and I went back and forth about staying at a Disney vs. non-Disney hotel for our trip and I'm glad Disney won out. It was well worth it. I would definitely stay there again.\n\nReview 6:\nFirst time in the hotel ... Loved it ... Great pool and place for the family. Will definitely be back ! !\n\nReview 7:\nWe went for our anniversary and they upgraded us to the concierge level. The Beach Club is a beautiful hotel. The swimming pool is the best. The room and service was great. Disney knows how to make a special occasion truly special. It is an easy walk to Epcot. We enjoyed just staying at the hotel because it was so nice.\n\nReview 8:\nThe hotel was better than we hoped for! We were there to celebrate our wedding anniversary, so were disappointed to be given a room with two beds. We spoke with the hotel staff about the dearth of king beds and were amazed at their generosity - we were upgraded to the most amazing room on the top floor, king bed, overlooking the water! The hotel staff epitomized everything great about Disney! Our greatest disappointment was not with the hotel but with the parks. We had been told that the parks typically had lower occupancy during December, and that was not our experience. What was so appreciated about the Beach Club was that we could escape the frenetic parks environment and just be surrounded by calm at the Beach Club. Amazingly, we were usually the only people in the pool! As for walking, we averaged 12 miles per day. Although it isn't advertised, we found well-lit walking paths that connected us with other resorts and parks. Overall, superb!\n\nReview 9:\nI travel a lot for business and stay at many different hotels around the globe...I was invited to a conference that was being hosted at the Disney Beach Club Resort...the conference was fantastic, well planned and well executed...but this is not the place to stay by any means. The bad... 1..There is no wireless internet, anywhere except the lobby, which cuts off every once in a while. 2..The food is over priced disney land junk food. 3..Room service is 2 star at best. 4..The resort is big and you have to walk a lot to get to a restaurant, a bar, a business center...it really isnt practical for a person who is looking for quick access. 5..Restaurants are open and have limited items available at odd times. The good... 1..walking distance to Disney. To summarize, I have stayed at many places and have to say that this is near the worst that I have experienced. This place needs a major upgrade. The price you pay whether you are here for pleasure or business, is over priced! TRAVELER BEWARE....\n\nReview 10:\nStay started off poorly. After walking Epcot all day , decided to make the 1/4 mile walk from room to pool. There were 3 of us , took one room key . Upon arrival at pool , we all couldn't go in because everyone needs key to be allowed in pool. We weren't advised of that \"rule\", and had to walk all the way back to the room and return . The pool guard seemed to enjoy her power . I tried to contact a manager but ended up playing phone tag, very frustrating . The hotel signage is confusing and is difficult navigate thru the property . People we spoke with in passing also were wandering lost . I guess I expected more from Disney.\n\nReview 11:\nWe spent 6 nights as a family in Disney. I booked everything through Disney directly by phone. We knew we wanted this hotel. We used the Magical Express for transportation which was great. We stayed at the resort with park hopper plus water park tickets and Disney Dining Plan. Did not go off property. The hotel was great! Big room and best pool in Disney. Very convenient location to Epcot & Hollywood Studio. Movies on the beach every night at 9pm. View of Epcot fireworks, too. Recommend the dining plan and make dinner reservations in advance. Good character breakfast at hotel. Stay away from buffets - better meals at sit down dinners.\n\nReview 12:\nI stayed here for a 3 day conference and can't wait to come back with my family. The facility was clean, well organized, and the staff were friendly. The pool is the best part - I could sit poolside for days here and never get bored. Although the resort was full during my stay, it never felt crowded in the hotel. When my kids get a little older we plan to take them to Disney and we'll definitely be staying here at the Beach Club Resort. They are going to love the pool and I will love how convenient it is getting around the rest of Disney.\n\nReview 13:\nWe stayed between 02nd December-08th December. The hotel was in a great location for us as its only a 2 minute walk from Epcot so we had quite a few nice evening meals in Epcot. Its also a 2 minute walk from Disney Boardwalk again with restaurants and shops. Our room was the largest room we have ever had in any hotel and was kept clean on a daily basis. The only problem was that we were located on the 1st floor above reception and so it was quite noisy. I would request a high floor in the future when I stay. The hotel had a shop that provided food, drink, gifts etc... I would definately stay at this hotel again and would recommend it.\n\nReview 14:\nDisney is just first rate all the way. There is nothing bad you can say about this resort. It was so fun and completely amazing. There's so much to do in Orlando, but I found myself not wanting to leave this hotel. I could stay for two weeks just enjoying the amenities. And kids will love it!\n\nReview 15:\nI stayed with my husband at the Beach Club for our honeymoon and had a great stay. Our room was a waterview overlooking the lagoon. We had a nice deck and the room was spacious and very clean. I found the location to be excellent. We walked into EPCOT and took the ferry to MGM. We used the buses to get to Magic Kingdown and it went directly to and from. Maybe because of the time of year but we made no other stops except to the Yacht/Beach clubs so it was great. I liked having the sit down restaurants at the hotel as well as the Marketplace. We didn't realize this til after the fact but you can use your dining plan \"snacks\" in the marketplace to buy water/soda and snacks, so that is handy to stock up. I would definitely stay again.\n\nReview 16:\nThey classify this hotel as one of their high end properties. It is not worth the extra money. We have stayed at many of the Disney World properties and have never been disappointed until now. Many unfriendly and unhelpful employees. The bathroom was comparable to that of an off the freeway Motel 6 type. My husband broke his clavicle the first day at Typhoon Lagoon and the concierge gave us the options of a 10 minute cab ride to an urgent care or a 15 minute cab ride to the ER. We chose the urgent care and learned that they offer a complimentary shuttle. How could the concierge not know this?\n\nReview 17:\nWe wanted a \"deluxe\" hotel, we paid for a \"deluxe\" hotel, instead it was a nightmare! Active construction outside our room, actually sanding the balcony, we requested another room and were told no they were sold out, yet other people by the pool said they had no previous reservations and checked right in last minute. We offered to pay for a room upgrade, and were told they were sold out again. Bad service, bad policy, we would have stayed on another property. BTW, the workers started yelling outside our window at 0730hrs, awful experience. INQUIRE ABOUT this before you book.\n\nReview 18:\nI made reservations for my husband & children in July of 2008 for my birthday. Friends came along with children, too. All I have to say is ABSOLUTELY HORRIBLE! The staff is rude. We specifically reserved for 2 king-size beds. When we came to our room, there were no 2 king-size beds. Only one queen-size beds. My husband called the lobby and asked for 2 king-size beds & all they said was, \"Sir, we're with a customer. We'll call you later.\" How rude! I will never stay there again.\n\nReview 19:\nWe are Disney Vacation Club members and have been to several of their other resorts. The place is beautiful, by all means, but the staff needs to improve their attitude. We never had our room cleaned as promised. Several cast members complained about being overworked and tired (I don't want to feel guilty while staying at this $400 a night hotel!). Some were just plain sullen and rude. I would not return to this resort. What a shame. The pool is gorgeous and our kids loved it.\n\nReview 20:\nI have stayed at several of the Disney resort hotels and this one is our favorite so far, we have 3 kids who loved the pool, the arcade is larger than typical, Beachs and Cream soda shop is great for hotdogs and hamburgers and there deserts are huge. The breakfast buffet at Cape May Cafe is good too and for fine dining theres the Yachtsman steakhouse on the grounds, although I have had much better steak elsewhere. The walk around the lake to the boardwalk is nice to if your tired of the hussle at the parks and the proximity to Epcot is nice for that too, several times we just walked in and traveled to world shops and dined. We have stayed at the Beach Club, Polynisian, Riverside, Animal Kingdom Lodge, Coronado, Saratoga Springs (probably nicer if you like the home away from home resorts, we didn't), French Quarter, and Contemporary (blauch! wouldn't even think about staying again for free until major room renovations) and rank them in that order more or less.\n\nReview 21:\nStaying at the Beach Club makes you feel as though you are staying inside Disney's EPCOT theme park. In just 5 minuets after the fireworks show at EPCOT, we were back in our room. The 5 pools are wonderful, as are the hot tubs. We loved taking a break each day and then walking into EPCOT for dinner each night. The rooms are super quiet, immaculately clean and very comfortable and spacious. We stayed before at Coronado Springs, the Animal Kingdom Lodge, and at the Wilderness Lodge. The main difference are 1. Direct and quick access to Disney Studios and Epcot. 2. Easy access to a nearly unlimited number of excellent restaurants, at the others you evening dining selection are rather limited. 3. Well laid out hotel makes the pool, Epcot, and the boat launch seem close to each room. 4. Excellent large pool facility.\n\nReview 22:\nStayed here with 12 kids ages 1-9 and 10 adults, some of us in villas, some in hotel. we loved the beach club. check in took 5 minutes, bags delivered to room, room was spotless. kids loved the towel animals every day. stormalong bay was great, but we also used the quiet pools by our villa every night after returning from parks for late night swimming with kids or mid day for a break. easy walk to epcot and to boardwalk at night to see street entertainer. boat ride to hollywood easy. bus to magic kingdom convenient. we even walked through epcot (10 minutes from hotel to monorail) and took monorail to magic kindgdom. sand bottom pool a huge hit with the little kids-like being at the beach. will def return.\n\nReview 23:\nWe stayed at the Beach Club with our two grandchildren for 4 nights in December. Everything about our stay was enjoyable and pleasant. The weather only allowed us to enjoy the magnificent pool one day of our trip, but in warmer months it would be heaven. Staff was friendly and courteous, always helpful with any request. Pre-check in went smoothly and arrival and departure on the Magical Express was efficient and easy. Also recommend the Cape May Cafe seafood buffet at this hotel. It was the best of our trip by far. Lobby was decoated with a fantasic chocolate carousel for Christmas. Our room overlooked Epcot -a great view of the fireworks. Easy access to Epcot and Hollywood Studios and the Boardwalk. Nice sized room with small balcony. Only complaint was too few outlets in the bathroom/vanity area.\n\nReview 24:\nI booked the Disney Beach Club Resort, among other factors, based on Travel Advisor reviews. Were my and my family's high expectations partly responsible for the score I have given it? Positives: * Good pool * Good accessibility to MGM/Epcot/Boardwalk Negatives: * More like a factory than a hotel * Overpriced * Queues everywhere * Room needs modernising * No sound insulation to room next door; every word spoken by them was audible to us (& vice versa, I guess!) * The \"Disney experience\". In summary, my jaundiced view of the hotel is affected by the dreadful experience of Disney after a wonderful time at Universal. The stay was expensive and was characterised by queues and nothing else. * Long waits for buses from hotel to elsewhere and back * Spending 80% of time in parks waiting to do something rather than being entertained * Difficulty to find restaurants in Downtown Disney able to seat us in the evening - yep, more queuing Disney, please please please use some of your revenues to upgrade your hotel & resort facilities in order to satisfy customers as well as stockholders.\n\nReview 25:\nExpect to pay big bucks for a Deluxe room at Disney, regardless of size. But don't go deluxe for the room, all of the Disney Deluxe properties are absolutely beautiful, fun and convenient places to stay with fairly small standard rooms. Beach Club (all the Epcot Resorts really) is among the best for access to Epcot and MGM, best for dining options (again at a premium price). best for pools, views etc... If you're a penny pincher stay elsewhere and leave the Beach Club for the more discriminating vacationer. If you're comparing properties, Beach Club is excellent, Yacht is essentially the same place with a better view of the Boardwalk (from the water view rooms) but further from Epcot (still walkable), Boarkwalk is also excellent (better than Yacht/Beach if you like nightlife), Swan and Dolphin also look nice. Next trip I think we might stay at The Polynesian. Tip: if you don't mind a little extra walking take the Monorail to Epcot from Magic Kingdom and walk back to Beach. It's faster and fun (you get to do the loop around future world (awesome).. Readers are welcome to e-mail for more tips and questions.\n\nReview 26:\nI always stay at the Beach Club because of several things. First, it is really nice. Second, it has some good restaurants, including those in its sister hotel, the Yacht Club. Third, the rooms are very comfortable. Fourth, it has the best hotel pool in the world (basically, it's a mini-water park.) But most of all, the location allows you easy access to both Epcot and Disney's Hollywood Studios (they changed the name from Disney-MGM Studios) as well as the Boardwalk, so a lot of great attractions are within walking distance. Oh, and it has a game arcade, a health club, a hair salon, and a mini-grocery store. This was Michael Eisner's favorite hotel in Disney World for a reason. Its my favorite too. If you come only once, try to stay here or at the Yacht Club next door, which is also very nice. This hotel is a true family resort.\n\nReview 27:\n1) exaust duct in bath was inaffective due to the heavily caked dust and soot built up over the years; I alerted maintenance of this and a few days later it was taken care of. 2) in the middle of our stay the hot water system broke down and our showers weren't even lukewarm; a friend of ours lodged there a few weeks later and told us that she had the same problem. 3) we told the concierge(s) of these problems and although they were very nice and courteous I really don't think they cared very much. It's too bad. The Beach Club is in such a great location, but it felt like the hotel was managed by amateurs.\n\nReview 28:\nGreat place to stay - our first visit to Disney and the access and amenities were excellent. EASY acces to Boardwalk and EpCot. Pool is fantastic - plenty of room never crowded - lots of fun for the kids - great slide.\n\nReview 29:\nI, like several other reviewer's can not figure out the bad reviews. We have stayed at several Disney resorts - last trip in May 2004 we stayed at the Beach Club and the Beach Club just can't be beat. The staff at the conceirge service was great - always knew what we wanted when we came there. The pool is great-the room was totally awesome with two balconies. We also stayed at the Hard Rock at Univerisal which is really awesome to-but we can't go to Florida and not stay at both. We just split the time.\n\nReview 30:\nBy far one of the best hotels there is at Disney. You can't really say one bad thing about the Beach club. They have great rooms, amazing service, the best pool and slide by far (it has a lazy river too!) You can even watch movies on a beach with roasted marshmellows. Go during the spring though, perfect weather plus not as many people as during some times of the year. You can't really go wrong if you're staying here.\n\nReview 31:\nStayed at the Beach Club resort for 5 nights and loved it! It is in walking distance to Epcot and the Disney transportation system takes you everywhere else. The rooms are very spacious and nicely decorated. Our view was of the lagoon and boardwalk. The pool is terrific. The sandy bottom feels great on your feet after a full day of walking in the parks! Pool is very clean and open late for fun relaxation after hours. The staff throughout the hotel is exceptional. Take advantage of the extended park hours that are offered for hotel guests. Also, the Disney dining plan makes eating out easy and economical.\n\nReview 32:\nThis is my first stay at the Disney's Beach Club Resort and loved it. I haven't been to Disney in 20 years (yes 20 years) and stayed at the Contemporary Resort. I did a lot of research on Beach Club and Yacht Club which paid off. The locale is the best. In walking distance to Epcot, you enter thru the back near the UK Pavilion which was great because I love Fish and Chips! It's a short boat ride to Disney Studios. You can also walk it if you like approx 20 minutes! The rooms were great and very clean! I only had a Standard room in the back but that was ok because it was nice an quiet there. The bus to Magic Kingdom is about 15 minutes and Animal Kingdom is about 20 minutes. I didn't pay for Club Service but felt I didn't need it. The staff was always very helpful and friendly and you can't beat the the Disney Magical Express. The buffet was excellent! I recommend to everyone!\n\nReview 33:\nWe arrived by car and greeted at front door to help us from vehichle. Our luggage was taken, and we were personally taken to the fifth floor (club level) and checked in by one of our two conciergs. We only paid for a reg. room w/ a garden view, Disney upgraded us to club level. Club level (5th floor) had a room with food and booze from 6am to 10pm all included. The room, two queen beds, fridge, private sitting balcony and granite bath vanity, clean and comfortable. Several pools, sand bottom lagoon style with food and drink service there. The Beach Club for us was an excelent choice for a first time Disney visit.\n\nReview 34:\nWe have stayed in resorts all over the Kingdom. Although we loved the beach club, we still prefer Boardwalk & the Grand Floridian. The positives: With older kids, it's great being walking/boat distance from 2 parks - Epcot & Hollywood Studios. The resort was decorated beautifully for Christmas & had visits from characters in the lobby. The room was the typical deluxe size, clean & bright. The pool is very big with a sand bottom & fun slide (the kids still think the slide at Polynesian is better.) The negatives: The main problem is that the resort is huge & there were a zillion people everywhere. The lobby was always crowded as well as the pool. We took a tour of the yacht club & if we went back we would try there over the beach club due to a smaller size (which is why we like the Boardwalk). Also, it's nice on the other side of the water (where the Boardwalk resort is) to be able to walk out to restaurants, shops & buskers. If you get a great price I wouldn't not stay here but if everything is relative our vote is for the Boardwalk.\n\nReview 35:\nThe Beach Club is a deluxe resort on Disney property. But I have to say the Disney touch is showing some wear and tear. Here's my review in points: Pros: Walking distance to EPCOT Great pool Beautiful rooms Ice cream parlor Cons: Internet service broken during stay Zero food options after 11 pm (except price gouging room service) Unstocked minibar Expensive valet The bottomline is for $400 a night, you expect and deserve Four Seasons service. This a three star hotel at 5 star prices.\n\nReview 36:\nOn our last day we went to the park got back to the hotel at 10:30 and found out that the hotel checked us out and threw all of our carry on belonging in the garbage and our passports and thousands of dollars were in the safe. They also checked people in our room while it was still ours.\n\nReview 37:\nWe love staying at the BC resort when we are going to Disney World. As far as deluxe resorts at Disney go I think this one is the best. We stayed concierge level and the staff were super friendly, always greeted us, delivered special treats to our room on two occasions (once chocolate covered strawberries and a chocolate Mickey and on another time balloons). The rooms were very clean and the location can't be beat. I wouldn't consider the rooms 5 star but more like average hotel rooms (Westin, Marriot) with a 5 star lobby, pool, and location. We did not eat here though other than a few snacks from the lounge so I can't comment on the restaurants.\n\nReview 38:\nWe loved our stay. We normally stay at the Grand Floridian and I have to say we liked the Beach Club better. Our room had recently been updated...it was great and perfect for my family of five. My kids loved the waterslide and we loved the convenience to Epcot and Hollywood studios. The only negative for my kids was the monorail wasn't at our front door. However, when they realized we could walk through Epcot to catch the monorail they were fine (it is a long walk; however, you expect to walk a lot when you come to Disney). I will have to complain to Disney about the number of scooters in the parks. I have no problem if you are disabled and need a scooter. However, most of the people I saw riding scooters were too lazy to walk. I lost count of the of number of times my youngest almost got runover by one. Disney really needs to limit the scooters to those who really need one.\n\nReview 39:\nUnbeknownst to us, this hotel is undergoing an exterior paint job with scaffolding, cranes, and loud industrial grinders going nonstop from 9AM to 5PM. We were unable to use our \"garden view\" balcony the entire week as it was covered in drop clothes and paint dust when not actively being scraped, sanded and caulked. Why this was scheduled during the hight of the summer season is certainly a mystery. There were also maintenance issues in the room as well...peeling wallpaper in the bathroom, a loose sink faucet, a rusted through shower faucet coverplate, and a lamp that did not work...certainly not up to expectations of a deluxe Disney resort. The best thing about this hotel was the location..a short walk to Epcot and a short boat ride to hollywood studios. Also the pool and restaurant Cape May Cafe were great. If you are staying at this resort anytime soon I suggest you switch reservations to the Yacht Club next door, or better yet the Swan and Dolphin down the walk and save yourself some money.\n\nReview 40:\nJust stayed at the Resort this past week. Was disappointed with resort in general. specifically, dining options, room size and bed size. Expected larger room with queen size beds given delexe designation of property and deluxe room rate. Unfortunately room was only slightly larger than moderate resort rooms (Coronado Springs, Port Oleans, etc.) and room had double beds not queen sized. Dining options are very limited - one-hour wait for sit-down restaturants on 2 nights and no real quick dining option. The Marketplace has very limited dinner/breakfest choices, pre-made sandwiches, Ceasar salads and muffins/danishes. Only quick service restaurant on property was ice cream shops with less than 20 tables. Have stayed over the past several years at nearly every Disney resort property, deluxe, moderate and value and this was by far the most dissappointing resort to date. Better choices for the money include Animal Kingdom & Wilderness Lodgesand the monorail hotels, Contemporary or Polynesisan. Or save some money and stay at one of the moderate hotels.\n\nReview 41:\nNice place, but mixed between conventions and family vacations. Can be a bit off-putting trying to relax with your family while surrounded by sports coats and name tags. Too busy....\n\nReview 42:\nWe stayed here 12/21-12/25. The location is great and it really wasnt that crowded the week before Christmas, in fact the hotel self park lot was half full at best and the pool area was never crowded. The pool was cold compared to what it has been in the past, apparently there was some problem, but it was bearable. Our room was clean, the beds (obviously new) were super comfortable. As everyone knows the shower/toilet room is absurdly small in WDW hotels, but no big deal. Housekeeping was spotty. They did clean the room in a timely manner each day but they did the bare minimum and the last 3 days NEVER cleaned up my coffee pot or restocked the coffee (?) even though I was leaving a reasonable tip for them, until the last 2 days anyway...The lobby and common areas were nicely decorated and the Santa they had in the lobby Christmas Eve looked very authentic. Price: Expensive, if it wasnt walking distance to EPCOT it would be outrageous, but at Disney you are paying for location too.\n\nReview 43:\nJanuary 18th, loads of painting and building work going on. Very noisy by pool, drilling, sanding, generators going from 10am until dusk. Parts of the pool closed. Wrong room given on arrival (walked in on a half naked women). WiFi in resort is the worst I have ever experienced, keeps dropping out, and is completely useless for business use. In 6 years I have been coming, this is the worst year ever! Come on Disney!\n\nReview 44:\nGreat hotel..lots of water activities, shuttle boat to MGM..close to Boardwalk Hotel for entertainment, back door of Epcot...awesome character breakfasts for the kids!\n\nReview 45:\nWe have stayed at the beach club 7 years stright. Have checked out many others but still love the Beach club. goooooo beach club. McNamara's from Gloversville n.y.\n\nReview 46:\nService was excellent, rooms were small and a little rundown (doors to drawers broken and toilet that runs forever). However, the pool was awesome and the convenient location made up for the average nature of the hotel room.\n\nReview 47:\nThe Beach Club Resort is beautiful with great access to Epcot and Hollywood Studios. The property is well landscaped and the lobby is charming and nice! Overall, I found the rooms to be really nice and comfortable. Be sure to get a room with a separate balcony, not one where the balcony is shared with other rooms. The staff was quite friendly. When one of my family members had a medical emergency they were very understanding and let me stay very late the day of my checkout without any charge. Be sure to book this hotel well in advance as they fill up fast! The only real downside of the hotel was the sheer volume of people there. You hardly would've known the economy was in the toilet by the amount of people!\n\nReview 48:\neasy access to epcot and boardwalk areas, fun pool with sandy bottom floor, clean with good service. Needs some updating, mini-fridge in our room was noisy... There was work being done on the exterior of the building right outside our window which was somewhat annoying. Doesn't Disney know to move people away from work areas? It was disappointing they didn't move or upgrade us.\n\nReview 49:\nThe Beach Club (and adjoining Yacht Club) is my absolute favorite hotel on Disney property. Here's why: Location: you can get to any of the parks so easily from this resort! It's within walking distance to EPCOT, via the world showcase gateway. You can take a boat to Hollywood Studios and of course there are busses to any of the other parks. Resort: The rooms are lovely, the beach theme throughout the hotel is perfectly whimsicle but the BEST part is...the pool. The resort pool, shared by the Yacht Club is definitely one of the biggest at Disney outside their water parks. A half sunked ship, from the top of which is a pretty long water slide into the pool, a lazy river, whirlpool, \"quicksand\"...who needs the park when you have a pool like this?! Food: THe food here is pretty tasty and there's a very yummy steakhouse next door at the Yacht Club. But the best restaurants are in EPCOT so make your reservations there and enjoy an easy, short walk back to your room afterwards.\n\nReview 50:\nJust got back from a wonderful 1 week trip to Orlando, FL and stayed at the Beach Club Resort. We couldn't have been happier staying at this resort. Pluses? 1. Walking distance to back gates of Epcot (10 minutes at most). This is a great plus to get into parks and enjoy the great cuisine using your quick service/table service dining credits. 2. Great pool (stays open until 10 pm) and quiet pool with hot tub (stays open 24 hours a day!). 3. Walking distance to Boardwalk - where there are lots of good restaurants 4. Boat service to Hollywood Studios The hotel was so convenient to so many things and I can't say enough about the staff there - all very friendly. Especially Josie - who really did a wonderful job setting up my family in three wonderful rooms that overlooked both the pool and lake. My kids enjoyed the Sandcastle Club one night while the adults went out. The only downside to the hotel was limited quick service dining options (only three options for breakfast; three options for lunch) but at least we were able to go to Epcot easily to get more options.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32559, "query_start_index": 32561, "query_end_index": 32561, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 658, 1299, 1972, 2185, 2964, 3081, 3414, 4384, 5399, 6044, 6699, 7256, 7911, 8217, 8970, 9582, 10176, 10671, 11165, 12151, 12987, 13714, 14536, 15640, 16775, 17628, 18253, 18484, 19004, 19438, 20062, 20963, 21596, 22657, 23158, 23459, 24126, 25026, 26048, 27123, 27318, 28326, 28758, 28938, 29114, 29351, 30081, 30474, 31473]}
{"id": "292966", "pid": "292966", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the Luna Blue for 4 nights at the end of a long trip round Mexico. It was the perfect end to our holiday and had everything we needed. Great location - close to beach and 5th Ave, very friendly staff, room spacious and clean, shower hot and powerful, good bar. The main thing we liked was that this place had character and wasn't a faceless bland 4/5 star resort like a lot of the other places in Playa del Carmen.\n\nReview 2:\nI have traveled to mexicos east and west coasts stayed in large and small hotels. luna blue has nothing to offer but high prices, no tv ,ice,loud bad music in the bar until 11;00 pm. then you have the 5 block gountlet of street venders to get to the beach. playa del carmen area restaurants are over priced $8. ice cream cones. endless blocks of street venders all trying rip you off. the truth about luna blue and playa del carmen is so over rated don't waste your time and money on ether place. Gale Reed Austin tx\n\nReview 3:\nWe tried to book 3 night with this hotel in August Sat/Sun/Mon but our reservation was denied because you have to book Friday and Saturday nights together. So basically if I was to book 2 nights Fri/Sat, no problem but 3 nights Sat-Mon cant be done?? Cheri was very polite and suggested I just pay for the extra night even though I would not be there or I could wait and If no one wanted the room then possibly at the last minute I could stay there. Seems silly to me, I guess I will have to pay a bit more for a different hotel\n\nReview 4:\nOwners were very pleasant and helpful. Tony recommended snorkeling in Akumal Bay, which was a great experience. Didn't use the Mamita's Beach Club pass as I was only there for 2 days. I was in room #31, which had a locking sliding glass door. Rooms were comfortable with AC and clean. No TV in the room, but it's the beach, so wouldn't anticipate watching much TV anyway. Rented a car, which had very high mileage and probably hit too many topes (speed bumps) in its lifetime . Would probably use a major rental car company next time instead of the one used by Luna Blue. One other thing to note - good location. It's several blocks north of the Zocalo, and it's a pretty quiet neighborhood, yet convenient. It's about a 10-15 minute walk to restaurants on Calle 30 (streets increment by 5) and is one block from the north end of Calle 5 (the main avenue).\n\nReview 5:\nI had spent some time at Luna Blue during February 2006 as I had friends that were staying there. So, when I returned in June this year we booked the Love Nest and one of the kitchenette rooms. Both rooms were great!!! This hotel is set in a beautiful garden area and close to the north beaches (which are my favorite). Tony and Cheri are awesome owners. They really seem to care about their guests. They made us feel very welcome. They have done a fabulous job with this charming smaller property. I highly recommend staying at Luna Blue!!! Matter of fact, I already am booked for another stay in November there.\n\nReview 6:\nMy girlfriends and I stayed at Luna Blue 7 years ago during our senior year of high school ( when it was called Hotel Zanzibar). When we decided to get together this year for a \"Mexico Reunion,\" we knew we wanted to stay at the same place! Luna Blue is laid back, beautiful, friendly, comfortable, and not at all shi-shi. Highlights: -Our rooms were beautifully cleaned every day -Our rooms (we stayed in the treetop deluxe terrace) came with a big water dispenser-- that saved us a ton of money on bottled water) -Genaro, the manager, was fantastic. -We got free passes to the beach club down the street-- so instead of having to stake out a spot on the sand, we got nice chairs and umbrellas It was the perfect place for our reunion and we couldn't have had a better experience.\n\nReview 7:\nThe best smallest hotel i have ever stayed at. The best staff, owners, service, atmosphere. This is from someone who only stay s at all inclusive resorts. I am so done with all inclusive resorts. The feeling i got from staying at Cheri and Tony's hotel was like being a true paradis. Himi, Junero, Jore the maids they are sooooooooooooo awesome. i cant wait to go back. i have been to Playa De Carmen 6 times and this was the best vacation i ever had. i experienced the real culture and people in Playa I was not sad when i left. Because i know I will soon return to the la Luna Bleu hotel to the beautiful and relaxing atmosphere of the Luna Blue\n\nReview 8:\nIt was our fourth time staying at Luna Blue. This year with the economy being what it is they've reduced their rates to the lowest we've ever paid anywhere in Playa. Cheri and Tony treat us as if we are old friends of course they treat everyone that way which is what makes them special. Maite (?sp) and Jaime at the front desk were always helpful and patient with an old gringo. And Jorge continues to mix the best margaritas I've had anywhere. We were joined by our friends from Virginia not knowing for sure that they would like it. On our previous trips with them we had stayed at a beach front hotel closer to the cruise pier. Not only did they like Luna Blue, they are ready to go back. Just like us.\n\nReview 9:\nWe recently stayed at the Luna Blue and can highly recommend it! The hotel itself and our room specifically were both very nice. We really appreciated the friendly and helpful staff. Tony made some fantastic restaurant recommendations. I liked being at that end of the pedestrian walkway...it is quieter and more laid back. The hotel gives you passes to a beach club and it was a very nice club. We will definitley return!\n\nReview 10:\nI have a hard time understanding how this is rated so high. Yes, it is a nice hotel and it is certainly worth a visit but the prices range from 70-100 dollars for a room that is worth 35. Rooms are generic with a loud refrigerator which I had to unplug every night in order to sleep. If you get up early in the morning and want to go get a cup of coffee, you are actually locked in the place. The bar is nice but definetly overpriced. Going to Mexico and paying 7 dollars for a drink is not my idea of a good time. The highlight was the little restaurant across the street which had daily specials.\n\nReview 11:\nThe place is super cute and the staff is very nice and accomodating, but the rooms are VERY barebones. On 2 nights we were there, we woke up with a cockroach in our room. We had stayed at a four-star resort just prior (and about 20 mins. from Playa) and it was cheaper, had better ammenities, and no cockroaches. Also, the internet barely worked at the hotel (contrary to the \"free wifi\" that is advertised). THere are a TON of hotels down the main strip (calle 5) so i would suggest you stay elsewhere.\n\nReview 12:\nThe Luna Blue is a cute hotel with a lot of charm. We stayed in room 5 which had two beds and a full kitchen. Having a kitchen was very nice. The room was clean and adequate. The staff, including the owners, was great. They were always there to answer our questions or offer advice. Before going in search of anything on our own we would stop and ask for their opinion. They never steered us wrong. Jorge, the bartender, treats girls in bikinis extremely well. Stop by and see him! Oh, and while you\u2019re there, say hi to Oso the very sweet white cat who is a resident at the Luna Blue.\n\nReview 13:\nMy husband and I had a fantastic week-long stay at the Luna Blue. The room was clean and comfortable, although the bed a bit hard and the shower too weak by North American standards. The hospitality of the staff, the great price, and the proximity to all things great in Playa del Carmen, is what would bring me back again and again. It was my first time abroad, and I am more than delighted with our choice to stay here. (We first heard of this hotel right here on TripAdvisor.) Kim From Winnipeg, Canada\n\nReview 14:\nOK. I booked this hotel after reading the wonderful reviews here which may have set an unexpectedly high bar for this place. In sum, here are my 2 cents: PROS: Staff, location, cute and clean rooms and a great price. CONS: Creatures (ants all over and several small lizards running around on the ceiling in the room), the bed was like a rock and comparable to sleeping on the floor, the 2 pillows were terrible, the bathroom stunk like rotten eggs throughout my entire stay (even after cleaning and without any personal contributsions to the smell! ), no TV or phone (only a big deal on rainy days), I was woken up several times at 4 in the morning by drunk neighbors hanging out in the common areas outside the rooms AND in the room next door. In all, I would not stay here again and was very disappointed.\n\nReview 15:\nThis is the cutest hotel! It's a beautiful jungle oasis on the northern end of PDC. The hotel is right off 5th Avenue (so it's nice and quiet) but extremely close to the action...it's an easy walk to all of the shops and restaurants, and the beach. Staying at the hotel gives you access to the beach club's chairs and umbrellas. (Though the club advertises that there's a pool, be aware that it's pretty much just a small kiddy pool.) Tony and Cheri were wonderful and took care of every detail personally. They had excellent recommendations on where to eat (HC Monteray has the best steak I've ever tasted - we went 2 days in a row! ), things to do, and how to get there. Everyone on the staff is lovely and helpful. My husband and I stayed in a Superior room...all rooms had a little patio out front, great for sipping wine and reading in the afternoon/evening (but bring bug spray!) The beds were firmer than I thought I'd like, but I slept great! I wish we had more time there! A great find! I highly recommend it!\n\nReview 16:\nWe stayed here for three nights last week and enjoyed every minute of it. The staff was helpful, the grounds were kept in great shape the whole time, you're a only half block from 5th avenue, but still far enough away that you won't lose any sleep if you feel the need to call it an early night. Plus, the passes to Mamita's are excellent and really add flexibility to your schedule since you can just go whenever you like. The only down side was that they only have 2 of the top floor rooms and i think they fill up quickly, but what can you do?\n\nReview 17:\nThe Positive, well I really liked the complimentry drink upon registering, perhaps if the bar was opened I might have even enjoyed it. The bathroom, hey why won't a guest enjoy being treated to the use of 1 out of the 3 major bathroom components. \"Beach Club\" passes, I'll have to say that pass and $10.00 bucks wil get you any chair on the beach. And the owner's attitude after complaining of my difficulties in the room, (which after 1 night we decided to leave).....well that was priceless........ Should you be in search of a hotel run by professional Hoteliers.........I'd keep looking\n\nReview 18:\nPlaya del Carmen itself was wonderful, but our stay was made better by our stay in this wonderful hotel. There were only a few other guests when we were there so they upgraded our room which was brilliant. We had a lovely light, clean room, and the maids make different shapes out of the towels every day! The owners and the staff are great too - Jorge made us the best margarita at the Luna Blue Bar! Go to the Blucacao beach club they have passes for - it is DEFINITELY worth the 100 pesos taxi trip there! We were almost the only people there and it was beautiful...\n\nReview 19:\nGood location just a half block off 5th Avenue on the north end, close to restaurants & shops - an 8-10 minute walk to the beach. Very clean hotel with lush foliage that makes you feel like you're living in a tropical forest. Our room had a small but very private balcony.\n\nReview 20:\nWe, (three of us) had a wonderful stay at Luna Blue Feb. 2012. Lovely gardens, pool and bar on site. Wonderful breakfast breads and coffee every morning. Our room was perfect, with a double bed, single and a pull out under the single, kitchen with large table and chairs was very handy. It was a true gem very close to every thing. We loved our stay and hope to return soon. Alex was fabulous, friendly and very helpful!! !\n\nReview 21:\nI would have to say Luna Blue is not a bad place to stay while in Playa. I wouldn\u2019t consider it exceptional, it was clean and the staff was helpful. For the price I found many other properties as nice or nicer. Playa is a great place to visit!\n\nReview 22:\n2 weeks ago was my 4th stay at Luna Blue within the past two years. The standard rooms are clean, well kept and exceptional value. The last two trips I've chosen the kitchen deluxe rooms and will ocassionaly cook breakfast (these rooms are equipped with coffee makers, pots, plates, utensils). The hotel staff is personable and will go out of their way to accommodate special requests. The location is ideal if you are seeking a quieter atmosphere - there's a small tienda across the street which is convenient and carries common sundries. The restaurants next door are convenient and good quality, two internet cafe's within a block. If you're new to smaller, boutique-like hotels, don't expect the property to have a pool, TV's, room service, elevators, etc. If on vacation, come prepared to relax. I've been travelling to Playa on a regular basis for the past 5 years primarily on business and through the years have stayed at various hotels - through experience I've narrowed my choices exclusively between Luna Blue and the Alhambra.\n\nReview 23:\nWe absolutely loved the Luna. We stayed there from June 1st through June 11th and had the best time. We loved the easy access to the beach club and also to 5th Avenue. It was the perfect location and we felt like we were in a home away from home. Jorge was the best bartender. I told Tony that Jorge was trouble, but think that he had to laugh at us when he saw us perched at the bar a little later that night. We were lucky enough to be at the Luna when they hosted the benefit for the cat rescue. It was a great fundraiser, and you could see that they liked to host these events to help out their community. We asked Cheri for recommendations for our last night in Playa, and she suggested Babe's Noodle Bar. Awesome recommendation--we opted for her favorite dish--the red curry shrimp. We definitely loved it and wished we would have tried it sooner. (Thanks, Cheri!) We will definitely be back next June and will request our treetop room (#9). We celebrated our 5th anniversary, and it was the best place for this celebration.\n\nReview 24:\nWe stayed at this charming little place for a few days in October 2010. Our room was spacious and comfortable, with a little balcony that looked down on the garden and bar area. The room came with a refrigerator and a large dispenser of fresh water - essential in this part of the world. The bathroom had a rounded tile shower with water pressure quite up to spoiled American hotel standards, which was great. The place has a small cadre of friendly cats that live in the garden. It's also notable for its swing bar - patrons sit on rope swings while sipping their drinks, which has live music two nights a week and attracts a small but delightful crowd. The staff were really helpful to us, pointing us at some great local restaurants and attractions, and answering our questions about the town.\n\nReview 25:\nLuna Blue was our choice based on previous Trip Advisor reviews and it did not disappoint. The staff was great, they even helped us with a little inconvinience that we had on Cozumel. The atmoshpere and location were great.\n\nReview 26:\nWe stayed here over new year and the hotel is great. The rooms are a good size with big balconies, and all the staff are really friendly. If I had to say something negative I would say that the water pressure is quite poor. However, it's still a great place to stay and the location is excellent, I would recommend people to go.\n\nReview 27:\nMy best friend and I stayed @ the Luna Blue for my 31st birthday - we were there for 5 nights and it was just lovely! The jungle-y courtyard area is a literal oasis when you come in from the heat of the dusty sidewalks. I loved the hammock down near the waterfall - a perfect place for reading or lying about after a big dinner. The cleaning lady was meticulous - not only did she do the usual in terms of upkeeping the room, but she would fold our things for us - do leave a very generous tip for her if you stay! We loved having the kitchenette - it allowed for coffee and fruit in the morning which always makes me feel more at home while traveling. Mamitas was great! Cherie and Tony were both very friendly and gave great eating advice :)\n\nReview 28:\nI have only positive things to say about Luna. The owners are friendly and helpful...the rooms v.nice, clean and comfortable...and the property itself quite attractive. all in all, a great bargain, and a place i hope to return to...\n\nReview 29:\nEnjoyed our time at the Luna Blue. Had a relaxing outdoor bar with music a few nights a week. Great restraunts and shopping all in walking distance. Staff was always helpful and the kitchenettes were well stocked. Enjoyed homemade Margarita's on the Lanai each evening. The lush and tropical atmosphere was very relaxing.\n\nReview 30:\nI enjoyed our stay at the Luna Blue, it is very well situated just off the main road where all the restaurants and bars are, and not far from the beach. We had a very nice room, although our air con didn't work properly! I loved that the maid made our towels into the shape of different animals every day! Very cute! The gardens were very pretty. The staff were very friendly and helpful. I would recommend this place and probably stay here again. Laura\n\nReview 31:\nMy husband and I stayed at Luna Blue for 11 nights and we loved it. The room had a kitchen and a balcony and was quiet, clean and very livable. The staff was extremely helpful in finding great restaurants and tips for sightseeing. The hotel is a few blocks from the beach and we spent many hours at the beachclub enjoying the included chairs and palapa. The owners are American and obviously love being in Playa and sharing their knowledge of the area with guests. They are adding a bar and a sitting area and it should add to the ambiance. We really needed a break from home and the Luna Blue was just perfect for us. If you want a small hotel that is well located, quiet, pretty setting and friendly, this is it.\n\nReview 32:\nI spent my birthday at Luna Blue and it was amazing! A block away from the beach and a quick walk to the clubs. I will be going back in the next couple months because you can't beat the price....plus the bar makes some crazy strong drinks.\n\nReview 33:\nMy husband and I recently took our second trip to Playa Del Carmen. The last time we stayed at an all inclusive. This time we decided we wanted to be in town and stayed at the Luna Blue. We were happy with our choice. The hotel is quiet with a pretty garden. The rooms are small and a bit on the sparse side but the place was very clean and comfortable. Our room had a balcony where we could sit and look out over the garden. They have a cute bar with swings where we met some of the other guests and had the best margaritas at ever! The staff was helpful and spoke excellent English which was a relief for us. We met the owners a couple of times and they helped us with suggestions on places to eat. We were very satisfied and would strongly recommend this hotel.\n\nReview 34:\nI have been to Playa del Carmen on three occasions, always staying at various places. I will now stay only at Luna Blue Hotel (in this price category), which serves not only as a place to rest your head, but a home away from home. The entire hotel is very clean, simple, organized and the staff is very helpful. The hotel is at close proximity to the beach, and we loved going to the Mamitas beach club every day. It is located in a very safe neighborhood, with wonderful shops and restaurants nearby. Mostly, I appreciated the friendly staff - the owners are WONDERFUL, Jaime, and even the housekeeping, they make you feel at home. The owners also have great suggestions of restaurants to try, and even helped us book a car. I will certainly return to this cozy, beautiful, lush hotel.\n\nReview 35:\nLocation is close to beach and right off avenue 5 were all the restaurants and shops are located. Good value for the money. I highly recommend the Treetop Terrace. We stayed for 4 days in Playa and had a very memorable time.\n\nReview 36:\nThis is our 2nd year staying at Luna Blue and we love it. It is conveniently located from the beach and 5th Ave which is the main pedestrian walkway. The staff are very nice and the addition of the small bar makes it even better.\n\nReview 37:\nHola to our friends at Luna Blue My wife & I returned to Luna Blue for the 5th time or so( they cannot get rid of us), & as usual had a wonderful time. From Mr Excellente, Genero to Mr Chili Willy, Jaime, we were treated like royalty. Special thanks to Tony & Cheri for putting up with us again, we appreciate it. Always a pleasure to stay at the most comfortable hotel in town. We miss the kittens & hope they get a good home. See you all soon & that is a promise, Salud, Timoteo & Bridget\n\nReview 38:\nWe stayed at the Luna Blue for one week, 12-22 - 12/29, and we had a great time! The superior room was clean and cozy. The staff was friendly, the location was perfect (not too close to any loud nightclubs) but right off of 5th Ave. where there are many restaurants to choose from for breakfast , lunch, or dinner. The complimentary use of the Mamitas Beach Club was also nice, otherwise, the only way to get the use of an actual beach chair in Playa is by paying to use one at a beach club. Mamitas was only a 5 minute walk away. We will definately stay here again on any future trips to Playa!\n\nReview 39:\nStayed for a long weekend in February 2007 and had a very nice time. Property is convenient to all of the major areas of Playa del Carmen and the ferry to Cozumel. If you are driving, just go ahead and plan to park at the 24 hour pay lot at the down at the corner with 10th ave. Parking rates were 100 pesos per day when we were there and we had no problems. Would definitely stay here again.\n\nReview 40:\nStayed here for a couple of nights at the end of a wonderful tour of Mexico. Perfect way to end a hectic holiday. The room was spotless, with a hammock on the balcony and drinking water provided free of charge. Use of the beach club was very useful and the location was excellent. The only problem is that Playa del Carmen is rapidly being overtaken by tourists. Therefore, whilst the hotel was faultless, I wouldn't necessarily go back to the same resort again.\n\nReview 41:\nThis was a pretty Basic hotel. It didn't have many of the things we are used in an hotel room, like a TV. But honestly, being in Playa del Carmen, Who needs a TV set on the room, when you can go out and enjoy the beach.\n\nReview 42:\nJust returned from our third trip to the Luna Blue. As we have come expect it was once again a perfect place to stay. Tony &Cheri and there staff are the best. Our room was always clean. The front desk staff very helpful and there excellent bartender always ready with a cold drink. Anyone wanting a clean quiet place to stay this is it.Not to mention the great New Years Eve party!! !\n\nReview 43:\nI was in Playa with my wife and teenage daughter. We found the Luna Blue to be a really great little hotel with all the necessities. It was very clean, the room was large and, the staff was very helpful and friendly. It is located toward the end of Fifth Avenue so there is some walking/taxis required but the proximity to the Mamitas Beach Club was very convenient. Overall we loved our stay and can't wait to return.\n\nReview 44:\nWe stayed at the Luna Blue for 4 nights based on TripAdvisor recommendations and we really loved it. We stayed in a top end room, which was great, but next time we'll likely stay in a smaller room as they were also really nice and we were rarely at the hotel. Owners were unbelievably helpful and the staff was all very friendly. We ate at some really wonderful places recommended by the hotel and will recommend this hotel to anyone going to Playa.\n\nReview 45:\nJust a wonderful experience all the way around. The room was very clean and comfortable. I cannot say enough about the staff. Very courteous and professional. They really care about making your stay memorable and enjoyable. Really enjoyed socializing with the other guests at the bar every afternoon while enjoying Jose's \"Mas Mojito's\". This was our first visit to the property, but will not be our last.\n\nReview 46:\nThis was our second week-long stay at the Luna Blue in 2010. This time we brought our 21 and 19 year old kids. From Jaime welcoming us to Jorge at the bar, you get a feeling of being more than just a guest. The coffee and muffins at breakfast are a nice addition. Some highlights of the week included New Year's Eve Coconut Drop Party, live music at the Luna Blue Bar, and Tony giving us ideas of activities to do during the week. It's nice that the owners, Tony and Cheri Head, show a sincere interest in the quality of their guests' trips. Another great stay at the Luna Blue.\n\nReview 47:\nWe stayed a week at Luna Blue with family and friends. So we had 4 rooms all different types. Everyone was very happy with the value, clean rooms, location and staff. My husband and I had stayed the previous week in two different all inclusive's including one that was very high end. We enjoyed our stay at Luna Blue far more than either of the other stays. We had the kitchen room and it was so nice to have the ability to make a few meals. The staff was wonderful and both beaches were fun. We will return.\n\nReview 48:\nOur family (husband, wife, and two daughters 17 and 14) stayed at the Luna Blue in March 2007 - would not change a thing: An excellent relaxed atmosphere (this is not a \"luxury hotel\" and I like it that way. Lots of character- great clean comfy rooms; great location with walking acess to beach and downtown- exceptionally friendly inn-keepers - and a fabulous hammock on the balcony overlooking the beautiful walled garden that I can't wait to settle back into on my next trip to Playa - I would not stay anywhere else.\n\nReview 49:\nTony & Cheri and the staff at the Luna Blue have provided the perfect vacation destination for adult couples to enjoy. The entire athmosphere is tranquil yet festive. The rooms are clean, comfortable and cozy. The location is excellent. The service is outstanding. We can't wait to go back!\n\nReview 50:\nI stayed at Luna Blue in 2006 which was a great experience. I try to stay somewhere different each time I visit Playa. This was my 11th trip to the area. I had booked a room at another hotel for this trip which turned out less than expected on arrival. I visited Luna Blue's great new bar my first night there and new I had to change hotels. Tony and Cheri are great. They greeted me by name, which is incredible! It had been 2 years since I had seen them. The place is better than ever. I think I'm tired of trying new places. :)\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27329, "query_start_index": 27331, "query_end_index": 27331, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "88%", "inner_docs_start_indices": [176, 615, 1143, 1683, 2551, 3176, 3968, 4627, 5345, 5779, 6390, 6906, 7503, 8021, 8841, 9872, 10431, 11034, 11616, 11901, 12337, 12593, 13644, 14687, 15496, 15732, 16073, 16829, 17074, 17408, 17874, 18601, 18853, 19630, 20429, 20666, 20908, 21411, 22019, 22424, 22899, 23131, 23529, 23960, 24422, 24840, 25431, 25952, 26485, 26788]}
{"id": "113317", "pid": "113317", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFalling out of love... We were initially captivated when we found this hotel two years ago. Despite the small rooms, everything was impeccible and we were treated, as the staff liked to say, like family. This last visit made us feel like oustead relatives however. The refreshment bar was always empty, the staff did not go above and beyond as we were used to, and an early morning power washing outside blew out the side of our AC unit, soaking everything in sight. I reported this to the front desk, as well as in a follow up letter to the manager, and never got any sort of satisfactory response. The only thing I can surmise is that, as one of the bellman confessed, they are just so busy all the time, some of that personal touch has definately been lost. We go to NYC at least once a month and have not been back to the Casablanca. We have found bigger rooms and better service at cheaper prices.\n\nReview 2:\nWonderful, Friendly Hotel My daughter and I recently made out first visit to New York.The Casablanca Hotel was a great choice for two girls alone in the big city. The staff was very friendly and as we were greeted each time we returned, it always felt like we were coming home.The location near Times Square is great -- central to everything.Rick's Lounge -- for guests only, and open 24 hours a day -- is a great place to relax and have a cup of espresso. The breakfast (included) had a variety of pastries and other goodies. Plenty of wine and cheese could be had at the wine hour in the evening. Our room was small and opened to an inside lightwell, but was very clean, comfortable, and nicely furnished. Would definitely stay again! !\n\nReview 3:\ngreat Hotel April 5 2006We have just returned from a weekend stay in the casablanca hotel new york. As a first time visitor to this great city we were greatly impressed with the reception we received on our arrival at the casablanca.Staff were helpful throughout our stay and the hotel was spotlessly clean. The breakfast is lovely and fresh and the cheese and wine in the evening is a very nice touch.Almost on Times Sq.We have no hesitation in recommending this hotel.\n\nReview 4:\nAn old time NewYorker gets ripped off Offensive impolite reception, disgraceful dirty room housekeeping;deluxe king room so small that it could not accommodate a chest of drawers; bar and food service supplied by a cheap eat-a-lotItalian restaurant. Room charge over $450.\n\nReview 5:\nGreat Hotel and Location Stayed 5 nights at the Casablanca and enjoyed the hotel, the staff and the location. There is a 2nd floor lounge that served continental breakfast, all day cookies and coffee and evening wine and cheese. It was great! The location for theatre going was perfect. I was initially booked into room 308 which was extremely noisy due to the ventilation system from the next door building but I asked to be moved and was accomodated quite willingly. I moved to a room on the inside courtyard which was much quieter.I would highly recommend this hotel.\n\nReview 6:\nWonderful, wonderful hotel I have traveled quite a lot but this was my first trip to Time Square. We chose the Casablana because of the reviews we had read before booking this hotel. We were not dissapointed! Clean rooms, beyond exceptional staff, and a piece of heaven in the midst of the chaos in Time Square. Tom, Nick, Peter, Lenny, Andrew, and the rest of the staff went above and beyond to make our stay enjoyable. Very personable and informative. I will never stay anywhere else if I return to the Times Square area.\n\nReview 7:\nA gem in Times Square I was intrigued by a 48-room hotel in Times Square. Having stayed in numerous small hotels in Europe, I was prepared for smaller sized rooms.I was greeted at the front desk with my reservation information ready for initials and my luggage was whisked away by a bellman who explained everything in the room. He encouraged me to join the wine, champagne and cheese reception in Rick's cafe.I enjoyed both the evening reception and the buffet breakfast in a room that was comfortable, open, yet private. Newspapers were in all corners and it was a generally relaxed atmosphere.I was surprise with how beautiful the appointments were in my room and by how quiet the room was. I had stayed on the 30th floor of the Marriott Marquis and this 6th floor room was infinitely more quiet.I'll be back to New York and am definitely happy that my company has added Casablanca to the list of approved hotels.\n\nReview 8:\nWe've given up making contact! We haven't managed to book a stay at the Casablanca. I can only describe their reception as totally inefficient  non communicative!I have been trying to book two rooms for seven nights accommodation in August but they have so far ( three weeks later!) failed to respond at all to my two e mail requests.Having read the glowing reviews of service, I feel very disapointed and have decided that they don't deserve our business.I have never experienced this degree of poor service from a hotel before in all my years of travel.\n\nReview 9:\nBe warned> Very slow Internet (!) Great location, clean  comfortable room with a nice Morroccan theme. Big bathroom and closet were a plus. However, one big drawback... Internet connection on my floor (6F) was exasperatingly slow, and I had to come down to the lounge on the 2nd Floor for a reasonable speed. Overall, great hotel for pleasure, but stay away from Casablanca hotel if you'll be in NYC on business.\n\nReview 10:\nHere's to the next time.... The terrace - nice place to chill!\n\nReview 11:\nAn island of calm 3 steps from Broadway A week in NYC was greatly enhanced by the convenience and comfort of the hotel and the exceptional amicability of the hotel's staff. Varied breakfast choices, snacks all day and the evening wine/cheese bar contributed to our feeling that the hotel truly makes every effort to serve as a home away from home. The room was surprisingly spacious (this IS NYC!) The bed was comfortable; the shower was perfect....even turn-down service chocolates. We will certainly return to a place so well-maintained and a staff so knowledgeable and friendly with such a central location - a block from the subway and from Times Square.\n\nReview 12:\nNice but too expensive for what you get Efficient and friendly service, convenient location. Clean hotel in good state of decor. Room fairly small, no bath (just a shower). Ancient TV took up too much of what little space there was. Wine  cheese is a nice touch, but very basic breakfast (fruit, cereal, pastries). Interesting Moroccan theme - some would say tacky but I thought it was quite fun.Bill (including tax) came to almost $1000 for 2 nights. It may be naive of me given the location and the time of year (holiday season), but for this price I was expecting something amazing, and what we got was just a nice little quirky hotel. For that reason I would not return.\n\nReview 13:\nExcellent service, truly pampered!\n\nReview 14:\nGreat stay at great hotel It was a great relief for us everyday after we been walking up and down on the streets of NY to come back to this nice hotel. Located right at the center of everything and still so quiet when you get inside. Nice rooms, friendly staff and the complementary wine and cheesebuf\u8305t between 5 and 8 pm made our stay perfect.The swedish couple in room 608\n\nReview 15:\nWonderfull Stayed at the Casablanca from July 13-15 and it was wonderful. The staff was friendly and attentive. Loved the wine  cheese reception and most of all loved it's proximity to Times Square. I can't say enough good things about this hotel. I will definately return on my next trip to the Big Apple.\n\nReview 16:\nWe loved the Casablanca We simply loved the Casablanca. The room was small but we expected that in NYC. It was very quiet, very clean and very central to everything. Times Square was just steps away and Bryant Park was not quite 2 blocks away. We loved Bryant Park! What an oasis in the middle of the chaotic Times Square area.The staff at the Casablanca could not help you enough. We were always greeted both coming and going. The compliementary breakfast and wine and cheese were excellent. We loved to come back to the hotel in the late afternoon and unwind in Rick's Cafe before heading out again for the evening.If we go back to NYC we will definitely stay at the Casablanca!\n\nReview 17:\nToo noisy Just got back from the Casablanca and I was not impressed at all. The location is just 20 yards from Time Square ( the Oxford Street of New York). Fine it you want to be in the thick of things but can be (is) very busy.The staff are welcoming, helpful and efficient. The room we had though was not up to scratch. It was one of the larger rooms with 2 x double beds, but it was located at the back of the Hotel. Therefore it was situated by the very noisy air conditioning fans from the other buildings around and about. It also suffered from no natural light at all. I would suspect that most of the rooms to the rear of the hotel also suffered the same problems. The only way we could get to sleep was to shut off our own air conditioning and close all the windows. \\we had to rely on the ceiling fan to provide any cooling at all.\n\nReview 18:\nLoved Have just returned from a 5 night stay. Chose the hotel from reviews on this site. The Hotel is exactly as described on it's own web page. What a gem! Step off the chaotic streets of Times Square in to a peacefull oasis. The rooms were spotless and comfortable, breakfasts were great, wine and cheese after a busy day-perfect !Would also recommend Tony,s restaurant next door. Excellent food- especially if in a large group, and very friendly staff. We had lovely weather which was a bonus. On a nice day go to the Boat House in central park- we had a picnic lunch from there- it was cheap and the surroundings are lovely, Also book onto a city tour bus- this was a great way of getting around and also informative- we were on the blue- city sights tour. and payed $75 for a 4 day bus pass which included Liberty ferry and Ellis Island, Empire State, Harbour cruise, also a musuem pass and discount tickets. Geat value. Take comfortable trainers- you will need them !VERY ENJOYABLE TRIP ! !\n\nReview 19:\nDisappointing considering the rave reviews I was really looking forward to my stay at the Casablanca as it was reviewed as the top hotel in New York on Trip Advisor. Perhaps I have just been fortunate enough to have stayed in some amazing hotels but this was certainly not one of them. The bill for two nights was over \u62e2700 (more than the flights from London). Yes the staff were friendly but everything else was decidedly average. The wine and cheese reception was disappointing - note to the hotel not everyone likes chardonnay! the cheese could have at least come from a proper deli not the local supermarket and phili cream cheese in little tubs for breakfast really was quite insulting especially to New Yorkers who pride themselves on great bagels!I would save your money and stay somewhere else.\n\nReview 20:\nNo sleep and a vacation ruined. The staff did their best to accomodate us. The rooms are very small.That I could live with. There are no drawers in the room. That I couldlive with. The television had terrible reception on the main stations.That I could live with. The air conditioners are in the windows, so the noise from the streetis very loud in the room. The mattresses seem the cheapestfor an actual brand. Very, very hard and the pillows are small and alsohard.I had to keep the air conditioner on because the radiator was on and itwas almost 65 degrees outside. The staff did send up two blankets toput under the sheets. I went to Macy's and purchased some pillows. Try to have fun on a vacation in wonderful New York without sleep!I sent an email to the hotel about the problem and never received a response. So, here's my most honest review of the Casablanca Hotel,in my most favorite city in the world.\n\nReview 21:\nI love the Casablanca I just stayed at the Casablanca while I was married in New York. A bunch of other people from our party booked there as well -- my sister, my parents, some of my husband's groomsmen, some cousins, some friends from England. We had an absolutely fantastic experience. The service is to dream of; everyone was so nice. We used the hotel lobby, with its wonderful snacks and wine nights, as a convenient meet-up spot for everyone not staying at the hotel, and were overall treated like visiting royalty. It's an expensive property, but within the price range to be expected around Times Square, and I thought it was just beautiful, wonderful, clean, overall ridiculously good. As we checked out, the staff joked that they wanted us to stay forever, and not to forget to come back for our anniversaries ... and we won't! :)\n\nReview 22:\nCasacrappa My husband and I spent the day touring prospective hotels for an upcoming trip to the Big Apple and wanted to make sure we would be happy with our choice. I'm glad we did! We wanted to make sure we would be close to the Theater but away from all the hustle and bustle. This hotel fit that criteria, however, the hotel is in serious need of updating! The staff was friendly and accommodating, but the hotel, from the entrance to the tiny elevator and the dated hallways and rooms were anything but upscale from what we were expecting. We looked at several hotels in the area and all met or exceeded our expectations. I would not recommend this hotel. There are many other better choices in the city.\n\nReview 23:\nDont over stay your welcome! Stayed here for 3 nights which was excellent staff very friendly - excellent service. We then left and went to DC for 4 nights. Our return experience was totaly different. On the day we were checking out we had an evening flight back to the Uk and wanted to change our clothes and have a wash. The staff were not happy about this, they came in the bathroom to check what I was doing they were constantly watching us. We felt they wanted to make sure we did not have the wine and nibbles served in the evening, since we were no longer guests. There was an obvious atmosphere. This appears very petty for a hotel which prides itself on its level of service. When I left I said goodbye to the reception no reply - the gentleman did not look up from his computer at the front desk. They made us feel most unwelcome and would not recommend this hotel, the service is not genuine. Look for another botique hotel.\n\nReview 24:\nGreat Location We had a great experience at the Casablanca. We arrived early and our room was ready. The staff is very friendly and helpful. The Casablanca is only a block from Times Square and is fairly priced for the accomodations. We were able to walk to dinner and our play. The staff member who helped us with directions to the Statue of Liberty was very specific which was great as we had never used the subway system before. We would definitely stay there again.\n\nReview 25:\nHome from Home Have just returned from New York after 7 day stay at this Hotel. You would'nt expect to find this little gem so close to Times Square. Albeit the bed being rather small by American standards the room was an adequate size and spotless. Nice size bathroom and large walk in shower. Towels and bedding were also top quality. Ricks cafe, an excellent place where you could go any time of the day, meet other people, exchange information and generally have an hour or two winding down with a glass of wine or a coffee. Breakfast was ample and the staff were all very helpful and friendly. Would recommend this to friends without hesitation. Only downside room a bit too warm and if your use to a King Size bed at home - upgrade! Overall excellent stay\n\nReview 26:\nVery Nice       Only part of the breakfast selections\n\nReview 27:\nOne of the best One of the best hotels I've stayed at - great central location with staff who bent over backwards to help - Ricks Cafe on 2nd floor was great 24 hour coffee drinks and light snacks -\n\nReview 28:\nAn oasis in the madness of Times Square An excellent hotel which is located right in the centre of Manhattan - it's on Times Square so you can't get more central than that ! The hotel is clean and cosy and the staff are excellent - friendly and knowledgeable about the surroundings, transport and NY in general. The complimentary breakfast is a bonus which sets you up for the day just as the complimentary wine, cheese and crackers in the evening helps you to relax after a day on the town before you re-enter the nighttime part of your stay. I couldn't recommend this hotel enough which is just as well as I intend to return again soon !\n\nReview 29:\nWe never actually stayed there After the rave reviews on this site, I booked a long weekend at the Casablanca for a girlfriend and myself, fully expecting free upgrades and all the amenitites mentioned for $269/nightI did not read the fine print, my fault, but the room we were offered was tiny with only one double bed. (I did not know this was an option. I have never stayed in a hotel where the standard was one double bed.) This would not work for us, so my friend got on the phone and booked three nights at the Marriott Marquis on Times Square for $208 per night (a government rate), available immediately. With our wheeled luggage, we rolled down two blocks to a wonderful room with two Queen beds with a partial view of Times Square. We were in jeopardy of paying for the first night at the Casablanca, but either they rented the room or let us out of the committment due to goodwill. At any rate, in the future I will think twice before committing to a boutique hotel.\n\nReview 30:\nWarm and welcoming This is truly a jewel in the crown!Fabulous hotel in every way. Location, ambience, friendly staff. Just what is required for a short stay to NYC. The staff cannot do enough and the Happy Hour Cheese and Wine every evening is the icing on the cake. This hotel is full of personality, not like your impersonal large chain of hotels. Every room has bathrobes, toiletries, TV, CD player, iron and ironing with feather pillows and duvet .Albeit a little small, I would describe it as cosy.Definitely would stay here again.\n\nReview 31:\nsimply the best!\n\nReview 32:\nOnce Again, Casablanca the Best in NYC!! This was our second stay at the Casablanca and it was once again wonderful! This time, we brought our sons, ages 11 and 7, and in-laws. We reserved a suite and a regular room and both were spotless. The suite was very spacious. Our rooms were ready early and we were able to check in. I can't imagine a friendlier or more helpful staff. The 2nd floor lobby always had cookies, tea, water and a wonderful coffee/latte machine. A complimentary breakfast was served every morning and wine/cheese in the afternoons (except Sundays.) Although it is a small boutique hotel, it was very kid-friendly. We look forward to our next stay next time we're in NYC.\n\nReview 33:\nLoved the CASABLANCA!!!!!!!!!! We love this wonderful hotel. I found this on the internet four years ago and we stay there every year. A group of my girlfriends go to New York for 4 days every year. Once we found this place, there was no going back anywhere else. In fact, we make our reservations every year when we leave for the next visit. Vanessa, at the front desk is so cheerful and helpful. Al was always there at the front door. He even weighted our luggage for us because we thought our bags were overweight. John always had a smile for us and was most helpful with anything we needed. The ladies taking care of the breakfast and wine and cheese time were delightful as well. Always pleasant to talk to, and offering extra service when needed. The rooms are just what you need when staying in New York City, since you don't spend alot of time in your room anyway. We refer all of our friends to this hotel. You meet the nicest people in this hotel at breakfast and at the wine and cheese time.\n\nReview 34:\nOur First Visit to New York We have just returned from a weeks stay at the Casablanca. Located around the corner from Times Square, we were not expecting the oasis behind the entrance lobby. it is very difficult to add to the reviews written about this hotel, it is everything  more than we had hoped for. Room was comfortable, with everything we needed, the one downside was the noisy air-conditioning which did'nt seem to want to turn off! However we found that we got used to it .The service was excellent, and when I needed a doctor, an appointment was made  we were sightseeing within an hour.We can also recommend Tony's next door, excellent food  service, especially after a busy day. They will also deliver to your room,a real plus if you dont want to go out again. Refreshments were on offer all day, another nice touch was the cheese  wine in the early evening. All in all a lovely relaxing stay in a great location.We would love to return to enjoy another visit.\n\nReview 35:\nThe BEST! I travel to New York for pleasure trips about once or twice a year, and I have stayed at the Casablanca for the past 6 years. It is a wonderful small hotel. It is right in the middle of everything, but you would never know it because of the great soundproofing that has been done to the hotel.You receive personal service and the rooms are so nice and clean. They have a great breakfast in the mornings that is included in the room charge. They also have snacks out for you all day. This is really enjoyable after a long day of sightseeing and walking.I feel very safe and at home when I am staying as a guest at the Casablanca.\n\nReview 36:\nwonderful hotel ! Excellent hotel, great service. Especial thanks to John, the maneger.\n\nReview 37:\nToo much money for too little comfort My husband and I stayed here from May 25th to May 31st 2005. It is a lovely hotel in a perfect location with gracious staff, but our room was intolerably warm, even though the outside temp. was only in the 70s. Having the A/C on high 24/7 didn't help. Opening the only window and turning off the A/C didn't help either. Even the hallways, elevators and Rick's Cafe (where breakfast and afternoon wines and cheeses are served) were overheated. The linens didn't fit the mattress and the bathroom sink faucet produced only a thin spray of water (hot, cold, or warm). In the end we decided to put up with all of this because of the location and the inconvenience of moving, but we won't be staying there again. The Casablanca is far too pricey for what it offers.\n\nReview 38:\nGood Experience The number one ranking on tripadvisor might be a little misleading. It's not the greatest hotel in New York. BUT, for cost and location, it is a great hotel in which to stay. My wife loved the sheets, and I admit, they are pretty comfortable. The rooms aren't the biggest, but they're not cramped either. The DVD player is a nice amenity as well. The best part of our stay was the breakfast in the morning and the cheese and wine time in the evening. That is nice to have as part of the cost. For those travelers who plan on being busy and won't be spending much time in the hotel, you may want to stay somewhere cheaper, because this hotel is best for those who plan on taking it easy and enjoying the experience of staying in a nice hotel more than the experience of being in the city. We had no problems with the staff. They were all helpful and friendly. They held our bags until check-in, hailed a cab to the airport, etc. I would not feel bad recommending this hotel to anyone.\n\nReview 39:\nWonderful for familys or couples! I can't say enough good things about this hotel!Location is fantastic. Staff is amazing. Complementaries are a treat. Rooms are perfect size. Feels like home! !I think what really stood out to us was the friendly staff. My husband and I traveled with out 3 YO daughter and it was a delight. We often bring her when we travel so she is very good and a pleasure for us. The staff welcomed her with open arms. We borrowed a DVD from their library for our daughter and she LOVED that! By the end of our stay she was giving the bellman a big hug like she's know him for years!! Where else can you get this kind of service!! We stayed at the hotel for 4 days. New York City is such fun anyway, but The Casablanca really took it to another level! !\n\nReview 40:\nDefinitely Not a 5 star Hotel... You know what they say, everyone has an opinion... In mine, this is no more than a 3 star hotel. I had high expectations that were not met. The good and bad: yes, the hotel is close to Time Square (not necessarily a good thing), yes it is cute and quaint, yes they have complimentary breakfast and snacks through the day (the Russian? woman who works in the lounge area was very nice)... but, the bed (King) was not very comfortable, the room was dark, the TV reception was aweful. We stayed for five nights, the second day I asked if the TV reception was bad in every room and I was told yes with no further explanation. The thing that I disliked the most was the front desk employees/doorman seemed to stare at us without saying hello (day and night staff) and when we checked out they didn't ask how our stay was... Definitely not worth $300 a night! I would not stay at this hotel again.\n\nReview 41:\nPerfect Stay This was the perfect Hotel for our first visit to NYC. The Service is excellent, the location is great, the rooms are small but very nice and clean. We would highly recommend this Hotel!\n\nReview 42:\nthe great Casablanca Hotel My daughter and I have stayed at the Casablanca every January for the past 4 years as part of our Girls' Weekend in NYC. We love everything about the hotel. The staff is very attentive and efficient. The room is always very clean and comfortable. The wine and cheese in the evening and the continental breakfast are really wonderful. It is especially nice to have a cozy place to relax and have a glass of wine or a cup of tea/coffee/hot chocolate away from the crowds. The location is perfect for what we needed. We look forward to next year!\n\nReview 43:\nIn love with NYC and the Casablanca Hotel My partner and I recently traveled to NYC to get married. We decided on this hotel for our special occasion based on tripadvisor reviews... the reviews could not have been more accurate! We are absolutely in love with this hotel and NYC. The staff at the Casablanca could not have done anything more to make us feel welcome and accommodated - they went out of their way to make our special day even more special. John, the General Manager, was especially fantastic and deserves a special mention... as do the great cheese and wine evenings : ) We are so impressed that we have already planned our return in April. We would never consider staying anywhere else......\n\nReview 44:\nLittle Gem, Excellent hotel Stayed at the Casablanca for St. Paddy's day parade for a few nights this March. Had an ecellent stay at this hotel, could not really fault anything for time we stayed and for the price we paid. The hotel staff were very friendly and helpful especially Jeffrey who went out of his way to help us every time we need some advice. We had a standard double room and was a perfect base for our trip to New York. The size was good, it was comfy and quiet given the hotel's central location. The en-suite was clean and good. The location of the hotel is perfect for anyone visiting NYC. Times square is on the door step. When you step into the hotel of the street it is quiet, which is just what is needed. Awesome experiance would stay again no question. Recommend to anyone.\n\nReview 45:\nLoved it My self and my wife stayed in this hotel due to the reviews on this web site and we were'nt disappionted, but I must say try and get one of the rooms at the back as the front rooms can be a little noise. This hotel is very pleasant to stay in and right on the door step of time square. ( I would not hesitate in booking this hotel again)\n\nReview 46:\nThe Casablanca is all that they say it is! We were at the Casablanca Hotel last week and loved it. It is truly an oasis! We highly recommend it -- you won't be disappointed! !\n\nReview 47:\nPlay it again? Oh yes please.... Fabulous location, just off Broadway.The Hotel is very nicely furnished, very clean, and a quiet haven away from the hustle and bustle of the busiest street in the world. The complementary breakfast was enough to start the day and the cheese and wine evenings were a really nice touch. The staff were excellent and very helpfull with any queries you might have. The temperature was in the 30 degrees region, and so the ceiling fans in the bedrooms plus the self controlled air conditioning was wonderfull. Definately would return.\n\nReview 48:\nPricey, but in NYC worth it... I usually do not spend $280/night on a hotel room, but after reading reviews and looking at pictures of less expensive hotels in NYC I was determined not to spoil my vacation by staying at a 'dumpy' hotel. Hotel Casablanca delivered on the promise. It is very central and close to the action, surprisingly quiet for its location, and nicely appointed. I was pleasantly surprised to find that its cafe'/lounge dispensed free coffee, lattes and cappuccino all day long, and an additional treat of free pre-dinner wine and cheese buffets on a daily basis.The staff is very pleasant and tries to be helpful. My room was appointed with the standard amenities one would expect to find in this hotel category, with bath robe and slippers, etc. It was unfortunately quite small and dark, as it faced a narrow internal courtyard, but this likely spared me from the street commotion so I can't complain.Overall a good experience, if you can afford to shell out upwards of $280/day.\n\nReview 49:\nFantastic Hotel After completing a lot of research about New York hotels we decided on the Casablanca and we were not disappointed. We loved the location and the speacial touches the hotel provided like the buffet breakfast and the cheese and wine. The hotel was a great escape after a fun packed and tiring day sightseeing. Th rooms were to a high spec and very comfortable.It's definately worth the extra money and we will be visting the Casablana again next time we're in New York.\n\nReview 50:\nA wonderful oasis in Times Square My wife and I had our first stay at the Casablanca 4 nights thru Christmas, an easy walk from Penn Station due to the transit strike. We were concerned when we saw that the hotel is 1/2 block from Times Square, but once inside you'd never know it. From the time we arrived until we departed, the staff was superb! They really wanted us to enjoy our stay. Our interior room was extremely quiet, and while not large, of sufficient size (especially the bathroom). The full continental breakfast was wonderful, as were the wine and goodies available in the early evening. Both were in Rick's Lounge, which featured a fine pianist some evenings. We both enjoyed the Casablanca theme, which was tastefully done throughout. The tiny romantic elevators always gave us a laugh. We were so happy to discover this little gem and took away some great memories.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31261, "query_start_index": 31263, "query_end_index": 31263, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 1090, 1840, 2322, 2606, 3188, 3723, 4651, 5218, 5642, 5717, 6388, 7075, 7122, 7510, 7829, 8522, 9377, 10386, 11201, 12126, 12980, 13702, 14650, 15132, 15906, 15972, 16183, 16835, 17825, 18375, 18404, 19108, 20123, 21109, 21760, 21860, 22671, 23683, 24471, 25408, 25620, 26203, 26923, 27733, 28092, 28280, 28856, 29871, 30368]}
{"id": "2515669", "pid": "2515669", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBeing a San Diego Native that no longer lives in San Diego I wanted my trip to \"back home\" to give me everything San Diego has to offer. This hotel and Location does just that. This was combo family vacation/anniversary celebration. We arrived to our garden view room and waiting for us was a bottle of champagne and chocolates...what a great surprise....The grounds were beautiful and view was spectacular any where you walk on the grounds there is some lovely to look at. We had an upgraded room and was very satisfied with it, and according to other review was a good thing to do. We were close to everything Shelter Island is one the best places in San Diego, but there are so many to choose from. Close to everything. The only complaint that I have was that our \"garden view\" was of a brick wall. The garden was above the wall. Other than that it was great. Will defiantly stay there the next time we go to San Diego!! !\n\nReview 2:\nOur expectations were high, seeing that Humphrey's was rated #5 in San Diego. We stayed 3 nights, and was a bit disappointed with the room, even though we upgraded to a Bay View room. The room was somewhat out-of-date, and had a musty odor. The view was nice, but the rooms could use some updating. The fire pull box handle at the bottom of the stairs was missing; a bit disconcerting. For the same money, next time I'll stay elsewhere.\n\nReview 3:\nWe just got back from San Diego and were very disappointed by this hotel. It seems like being an inn keeper is an after-thought at this hotel. Priority is given to the \"Concerts by the Bay\" that go on several times a week (at least in the summer) inside the cramped outdoors quarters. This means, whether you like it or not, you'll hear the music blaring until 10:30pm (at least) and if you're in building A, you'll be harrassed by the ticket controllers. Now, when there is no concert, there are weddings, with outdoor music and noisy guests who wake you up at 2am and 4 am by loudly talking outside your door. If this place was cheap, it wouldn't bother me so much, but at $240 w/o tax a night for a junior suite we really felt ripped off. Needless to say we won't be back.\n\nReview 4:\nWe booked a Marina view room with 2 queen beds for two adults and one baby.. First room was located right next to the exhaust fan for the restaurant with a severely obstructed view.. Second room had a view of the bay but was infested with ants very tiny ants.. These ants were very very small and were not noticeable till the morning light.. Was disappointed by the reaction of the staff..\n\nReview 5:\nWe stayed here for a three day weekend, and upon leaving, wished that we could stay for another week. We booked the largest suite, as we had six in our party. There was plenty of room, and the kitchenette worked great for morning breakfasts. The view of the harbor was awesome. The courtyard flora absolutely awesome - just like being on the islands. Pool and hot tub area are very cool. I only wish that we were there in the summer to take part in the summer concerts. Restaurant was a bit pricey, but that's what vacations are all about - food was really good. Location made it easy to go North to SeaWorld and beaches, or around the bay to downtown and waterfront. 15 minute drives tops. Those folks that dis this hotel have got to be spoiled or have unrealistic expectations. Having read a negative review or two, I was a shade nervous - but I knew after stepping on the property, our stay was going ot be great. Keep it up!\n\nReview 6:\nWe stayed here for a week in November and even though the weather not was very good, I found this hotel to be just average by any measure. For $179, our room faced the pool which has consumed by noisy teenagers. The rooms are old and you can hear everything! There was not auto check-out and because the front desk was under staffed, it took us 20minues! There was an awesome brunch. Location, though in the marina isn't within walking distance to tourist events. Overall, I was disappointed with this hotel and won't stay there again.\n\nReview 7:\nCame to see a Billy Idol concert and completely fell in love with this hotel/concert venue! Loved it so much we booked the follow week for the Gavin DeGraw/David Cook concert! Not only is there not a bad seat in the concert venue the hotel room that we got had a balcony facing the stage!! We got there early and got to hear and see the sound check for each show. Jen, who works the front desk is super helpful and has customer service down to a tee!! I'd hire her for my own business!! The suite we were assigned was clean, comfortable, huge and PERFECT! The restaurant is great, lots of food choices and excellent staff! Everyone was so great there...I would highly recommend this property! Great views, fun location, awesome staff! Pure perfection! !\n\nReview 8:\nStayed three days in April, 2012. Were promised room with balcony and got a second floor room with none. Asked to upgrade, staff said none available. May have been true day we checked in but next day,there were plenty of rooms available.Competent desk staff would have assisted us. Our room had dirty, worn carpet. Bed as hard as a rock, Our shoes stuck to the bathroom floor. No remodeling of our room for what must have been decades. Exterior needs total rehab-old paint, cob webs in walk ways,generally dated everywhere. Good location but that (and maybe concerts) only positive. Resaurant food was great, staff good. Very disappointing place. Should have checked out after first night but I see why they have a three day cancellation policy.\n\nReview 9:\nThis hotel was delightful. It was a find! I will definitely be back again. My room looked over the garden/pool. On the night of the Moody Blues sold-out concert, I just opened my windows and heard the best free concert! It was a great \"totally chilled\", \"relaxed\" environment. I was so impressed, I bought tickets for the next nights concert, even though I easily could have enjoyed it from my hotel room. That night, the concert was from the Hawaiian islands. It was Ledward Ka`apana from Hui O'Hana fame, and Hapa, and John Cruz - grammy award winner. What a beautiful, intimate venue, with the yachts on one side, and the rest of the bay on the other, and the stars in the sky overhead. Loved it! I'm almost afraid to let the word out about this hotel, on trip advisor - I definitely want to buy tickets to another great concert there, and then walk a few steps back to my room! Thanks! Lisa Z.\n\nReview 10:\nI had a very nice stay at Humphreys. My room was a little dated but very clean. It had a little kitchen and overall a spacious room. Also, it overlooked Humphreys' outdoor venue. During my first night stay, I was able to sit on my patio and enjoy Yanni in concert for free. It was a great show and it helped that my neighbor on the patio next to me was a cutie. :-) The staff at the front desk, restaurant, and hotel driver were super nice. The hotel is about 15 minutes away from downtown but there are some good restaurants within walking distance of the hotel. The hotel offers free shuttle service to/from the airport. You must call them when you grab your bags to come pick you up.\n\nReview 11:\nBeautiful venue to hold an event but not worth the hassle they put you through!! Had a wedding hosted here and service was awful, security was the worst we've ever dealt with, room service was ridiculously slow, staff was not accomodating. Find somewhere else to invest your money! !\n\nReview 12:\nWe just got back from 6 nights at Humphreys and we LOVED it. Our room was on the first floor facing the gardens and it was beautiful! The pool was very nice with a great bar. The concerts did not bother us (but we were located on the opposite end of the hotel), when we closed the patio door we couldn't hear it at all. Our 2 and 5 year olds loved it and we will definitely stay here again. I highly recommend it to families with children. The staff was great and the location was perfect for day trips around San Diego.\n\nReview 13:\nI booked the king bed room through Expedia with the confirmation via e mail. The check in started at 4 PM. I arrived around 5 PM. But got the 2 queen bed room with the excuse from the receptionist that Expedia can not promise the customers the room type. And the hotel is not responsible for that reservation. I thought it was a very odd reply, unprofessional, if the hotel registered its business with Expedia then either posting \"call hotel directly to confirm/reserve the room type\" or else instead of\u201d because you booked with Expedia so they don't know our availability...\" (Quote from the receptionist) I also agree with the other review that the house keeper was opening my room around 9 Am when I was about to come outside. I got the door then she excused that she got the wrong room. The parking access and parking space are very tight and one way. Bottom line: if you are particular about the bed type then you better investigate prior...\n\nReview 14:\nIt's true that the surroundings of this hotel are beautiful with lush pathways and a nice pool and great views. The staff was very friendly as well. However, the room we got was very dissapointing. For the $200+ a night we payed, we got a small dark, dingy, smelly room with old carpet. It was on the ground floor under a stairwell opening onto the parking lot. Not exactly the romantic getaway that you'd expect after cruising the photos on their website. It's probably true that there are some nice rooms with great views at this hotel but they cost way more. It seemed to me to be a bit of bait and switch. Beware. If you book the low rate room at this hotel you will not get what you see on their website. You will pay too much for a less than average room!\n\nReview 15:\nThe renovated room was beautiful. The grounds and pool area are lush. The staff very pleasent and helpful. The food at the onsite restaurant excellent and plentiful. The location is superb, easy access to the north for the attractions along the beachs, Sea World, etc. and around the harbor to downtown sites, neighborhoods and dining. The airport is close at hand but the flight patterns are such that you rarely hear the take-off noise. The concert venue is great, buy the packages if you want to see a show. An oasis that is just about perfect.\n\nReview 16:\nLast stop on a frantic 5 day tour of southern California. So lovely, wished I had booked 2 nights. I had spent my first night in the Gas Lamp, so was in no need of night life. Everything was perfect from the reception, to the grounds ( lovely -very Hawaiian, gorgeous plantings and seating areas). The room was over sized and redecorated - flat screen TV, microwave, fridge and sweet little dressing area/ with table and mirror - double sinks in bathroom with good qualtiy bath products in abundance - nice fluffy towels....the pool was heated and great for lap swimming, the hot tub was divine - perfect temp and jets.... Took advantage of the 'happy hour' special at the restaurant. Treated to a GREAT band, 1/2 price drinks and fabulous appetizers ( the scallop/shrimp salad FAR exceeded my expectations- beuatiful vista of sunset over the bay with SO may yachts....Great comfy, spot to slow down and appreciate the views with a caring staff - I highly recommend this hotel over any chain hotel in the city.\n\nReview 17:\nWe were in room 439 and it was not like the positive writeups and pictures. We were in a cramped, old smelling, dirty and outdated room. The surfacing on the stairs leading to the room were peeling and there was rotted sections of wood. Gum was stuck on the patio floor. The windows were dirty with greasy fingerprints from a previous traveller. The bathroom tiles were moldy and the grout had seen better days. The bathroom fixtures were worn and rusty. The airconditioning vent had thick black gobs of dust. The carpet was old and stained. We don't even want to know what was in the fabric headboards. The curtains were stained and dirty. We tried to switch rooms but they were booked full. We paid $10/day for parking and had ants in the rental car when we had no spills or food in the car. My children had noticed lots of ants in the parking lot the previous day. We stayed 3 out of 10 nights and then switched to a different hotel at a different location.\n\nReview 18:\nJust my son and I travelling, when we checked in we were asked where we would like our room to be or would we like to upgrade. I was a bit confused so the receptionist gave me some keys, gave us a map and we got to explore the property. All 3 rooms were fabulous but we ended up upgrading to a full suite on the marina ( I love boats) with a full kitchen. Very impressed that they let us pick out our own room. Pool was wonderful, bands in the neighboring/attached bar were really good. Got a free bike rental and explored the island. Absolutely no complaints whatsoever. Lobby staff were very helpful. This is not a Ritz but a great, down to earth, family friendly, tropical oasis.\n\nReview 19:\nWe had the most horrific experience of are lives here. An intruder came into our room while we slept. My girlfriend awoke and screamed and he fled out the patio door. The hotel tried to cover it up. We had to call the police and report it. A nightmare.I have stayed here prior for concerts and had no problems. I hope it was a one time ordeal. They offered to discount our next stay, are you kidding me. I visit san diego often and there are plenty of places to stay. I wouldn't wish this on anyone. Do your homework and read all reviews. Downtown would make for a nicer vacation., Unfortunately, the area just outside Shelter Island has become increasingly seedy. If you stay, lock your doors and patio!\n\nReview 20:\nThe good: nice location Nice view Restaurant -delicious food The bad: bed is terrible very hard Pillows were also bad, hard Restaurant - service was bad. Waiter was rushing us Gym/exercise room old,equipments were too old but functional Tv in the gym was too old barely see the picture Recommendation: Upgrade the gym, flat screen are cheap nowadays, need new equipments Better bed and pillow Better customer service in the restaurant Would not stay again unless they would have a better bed\n\nReview 21:\nI was so disappointed with my stay at this hotel. The hotel was a lot bigger than I expected and the rooms were really dated. I do not know if they are planning on redecorating this place soon but it really needs it. The bathroom gives the impression that they need a really good clean and they possibly would not look so dated. The grounds of the hotel are nice but really nothing special and I guess that is the same impression of the hotel overall. The staff are very friendly but if you are looking for somewhere to stay that has a bit of sparkle that will remain in your memory for good reasons this place is not it. You will only be left with the bad memories of not getting any sleep because the beds are hard and the sheets feel dirty not to mention the noise of the air conditioning and wondering why you have spent this amount of money on a hotel that is akin to a poorly maintained roadside motel.\n\nReview 22:\nI have stayed at Humphrey's Half Moon Inn & Suites several times and I just love the location and grounds they are so beautiful I feel like I'm on a tropical island somewhere. The staff at Humphrey's Half Moon Inn are very friendly and very helpful when you are checking in and looking for directions to the many attractions San Diego has to offer. The location is so convenient to all the attractions in San Diego. This is great place to stay and I will continue to stay at Humphrey's Half Moon Inn & Suites for years to come.\n\nReview 23:\n1. Initially given room 125 but it had a horrible odor so relocated to room 123 2. Rooms are extremely small for a so called 4 star hotel 3. No microwave in room 4. Continued running of the commode all day and night 5. Exercise room small with little equipment for use 6. Parking is $10.00 per day This was simply not a 4 star hotel. It is more like a 2 star. The landscape is nice so if you are only concerned about the outside of the hotel then it's great.\n\nReview 24:\nWe stayed in Room 108 of this hotel for one night on Saturday, May 23rd. The staff all seemed to have their noses in the air, like badly trained employees at a very posh hotel (which of course, expect their people to be gracious and accommodating to guests). The \"Ritz\" attitude was terribly at odds with the level of service and the reality of cleanliness and maintenance of our room. Our niece and nephew were in another room where their dirty wine glasses from Friday evening were still in the room on Sunday afternoon. When we walked in at 10:30pm, we discovered the faucet handle of the bathroom sink had come off, and was neatly placed next to its broken socket. The following morning, we discovered that the carpet was infested with tiny white mites, visibly crawling along dark surfaces. When I brought this to the attention of the Front Desk at check out. I was advised to take these issues to the General Manager of the hotel. I said \"No thanks, I'd rather take them to Trip Advisor!\" There are so many other choices for lodging in San Diego--don't pick this turkey!\n\nReview 25:\nEverything about this hotel should be great. The position on Shelter Island is truly wonderful with the large yacht harbour. The suite we had was marina-front and spacious. The \"but\" is that everything about the hotel was \"not quite\". The hotel charges luxury prices and everything we experienced was really good.....just not our definition of luxury for $300 a night. Nothing was particularly wrong and if you are paying $170 a night, you might consider the place fantastic. Nothing at all was wrong, it was just \"not quite\" Do please note that we had a really nice time in wonderful San Diego and the Red Sails restaurant along from the hotel is great\n\nReview 26:\nWe stayed on Sept/21st for 3 nights and weren't dissappointed before departing on a cruise. Really easy check in /out experience. We were also given a free upgraded room which was a nice bonus. Front desk was extremely helpful and friendly. There is a free shulltle from the airport and to the cruise terminal. Humphreys has a great tropical pool area which the hotel surrounds. Humphreys is located on Shelter Island which is a peaceful place to stay with lots of harbours and marinas with a great view of the downtown. There are numerous places to eat within walking distance. We ate great breakfasts at the Point Break Cafe which is just down the street. There is also a bus stop within a 5 to 8 minute walk which we used to go to the Old Town and Sea World. We also took the Trolley tours which has a pick up at the hotel. You won't be disappointed!\n\nReview 27:\nHave stayed at this hotel in the past with decent results. Was in SD for the weekend and booked again because of the location. Staff was rude, rooms smelled and had major water leak problems to the point we were forced to switch rooms in the middle of the night. No offer to help with the bags and no apologizies from the hotel. It was obvious this water leak had been a problem for some time and neglected until it finally got much worse then night we were there. Someone could have gotten seriously injured going onto the restroom in the middle of the night with the amount of water that had leaked through the wall. Worst of all when contacting the general manager they basically said too bad we \"upgraded your room\". The upgrade was to a room whose lights didnt work, again smelled and was in the middle of the night and we were checking out the next day so the \"upgrade really didnt matter. For the price that this old hotel charges, along with the ridiculos charge for parking, the awful service, and poor condition on the room I WOULD NOT RECOMEND THIS HOTEL.\n\nReview 28:\nLast day of our holiday and we stayed near the airport, but in a lovely location next to the yachting marina. We were upgraded from a standard (BA booked) room to a tropical room (whatever that means). Rooms small compared with other hotels, but the Hawaian theme is different and the,location is lovely. We were travelling \"en famille\" and the hotel was intelligent enough to allocate adjoining rooms so that we could socialise \"internally\". very helpful staff and free WiFi. Would definitely stay here again. Looks from the reviews as if experiences are mixed, but worth a try.\n\nReview 29:\nWe booked this hotel via Virgin, and we were very pleased upon arrival! The hotel is in a lovely location, the staff are very friendly and helpful. The room was lovely, clean, well maintained and overlooked the marina and stage (fortunately no shows!!) Only a short walk to the pool, which was very refreshing! The breakfast in the restaurant was very good, and the staff always pleasant. We liked this hotel so much we booked an extra night!\n\nReview 30:\nreservation process very easy, made us feel confident that we would find what we intended when we got there. Booked through Sato travel for MCRD graduation, very satisfying. Only glitch was when we checked in there record showed we reserved four rooms instead of three. No problem, no discussion, they sucked it right up with out any questions or complaint. Rooms were very nice, quiet and opened onto the center courtyard looking like a Hawaii experience, beautiful. Used there shuttle service mercilessly, always good recommendations and information by drivers and in one case going beyond the call by dropping party of at a restaurant and taking one of us back to hotel to get a complimentary coupon and driving him back. Remarkable, in our experience. Will certainly go there again, close to everything and everything close to it!? Also, they have world class talent playing at a beautiful venue on the property.\n\nReview 31:\nWhere do I even begin........ we checked in at night, which was fast....but......... as soon as we entered the room....I felt like I was in the movie psycho..... The room stunk like I can't even describe.. thank goodness I brought candles to kill the odor... The sheets were another story...they didn't even have a mattress cover over the mattress, GROSS!!!!!!! THE SHEETS WERE DIRTY...THEY HAD A BLACK STAIN, CAN YOU IMAGINE THAT!!! I I had the worse night of my life......I didn't fall asleep until 4am. This place was the biggest dump I have ever encountered. The other people who stayed here must of had a few too many drinks at the lounge to even recognize trash when THEY see it!!!!! We checked out the very next day and went a REAL HOTEL, \"THE MARRIOTT\" NEVER EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FOLKS BEWARE\n\nReview 32:\nMy friend and I recently stayed for 3 nights and were upgraded when I checked in early. Kristina at the front desk was \"very\" professional and attentive to us while at the desk, and each time we had a question. She focused her attention on \"us\" and did not get distracted when phones rang or other guests tried to interrupt. The head groundskeeper we spoke with, Victor, was helpful in giving directions and answered our questions about the landscaping. It was apparent that he took pride in the work that he did, as well as his staff. Our room was clean and was scenic because it overlooked the stage and marina. My brother stayed at Humphrey's a couple of days after we had and he and his wife had an incredible 25th anniversary, thanks again to Kristina and all the staff. We all will look forward to staying there in the future. Great job Humphrey's!\n\nReview 33:\nWe stayed at this hotel for 11 nights and it was horrible! We were shown to disgusting rooms which were dirty and the air conditioning didn't work. We complained and were given rooms facing the garden and pool. These rooms were dated and not very clean. The door had a gap under it and insects etc could easily get in. The staff had a bad attitude and you could always hear people shouting and complaining at reception. The pool bar had a mind of its own - it shut when the barman decided he had enough for the day!! This hotel should be pulled down and modernised. It was AWFUL.\n\nReview 34:\nAfter paying a hefty amount for Humphreys half moon inn, I am sorry to say that I was completely underwhelmed by my time there, and felt I had wasted a lot of money. The room that i stayed in was small and dark and slightly depressing, I was told that I had been upgraded, from what, I shudder to think, it was clean enough, but again, I expected more for the money. The pool was small for the size of the complex, and I felt as though I had arrived at Butlins when i tried to get a lounger there, this was no sedate hideaway retreat, this was Butlins on acid, screaming kids and kevin the teenager. If, like me you were expecting a relaxing hideaway for a few days forget it, go there if you have kids, lots of money and don't get claustraphobia.\n\nReview 35:\nAs frequent San Diego visitors, my husband and I searched for a location that would provide a different vacation experience than our previous business hotels had provided. When reserving our room I mentioned to the reservationist that we would be celebrating an anniversary. When checking in we were pleasantly surprised to find out we were upgraded to a beautiful suite with a harbor view and found a bottle of champagne waiting! We enjoyed the view from our spacious patio and felt the tropical feel of the grounds and resort to be relaxing and a pleasant departure from our usual high rise accomodations. Guess we got caught up in the tropical theme! I enjoyed a long walk along the Shelter Island waterfront each morning of our stay. The suite was spacious, clean and tastefully decorated with a couch, fridge and microwave, and up to date bath facilities. Although we didn't use the pool/cabana area because of the season, it was lush and inviting. The concierge and front staff were available and helpful. We certainly will keep this on our short list of San Diego hotels.\n\nReview 36:\nNoise, unprofessional empoyees, poor management, this place has it all. The rooms are OK looking, but the walls must be made of rice paper. You can hear everything, including the planes taking off and landing at SD Airport. The people above us came home about 2 in the morning, stomped around and then the tub/shower ran for the longest time. Soon we heard water dripping in OUR bathroom and noticed it was coming thru the ceiling light fixtures. Long story short, we moved to another unit at 230 AM, led thru the dark by the security guard, who said the same thing happened last week to another couple.Surprise! At checkout the next morning, I waited for the manager prior to checkout, who was busy with 2 other partys, explaining their dilema with noisy guests and the hot room, as mentioned in another review. We explained our story, and she noted all the notes were there from the night before. She gave us $25 off the room, which I will use to stay in any other hotel but that one ever again.\n\nReview 37:\nWe stayed here for one night as a bit of a treat on our 4 week journey around California. We were not disappointed. We arrived early for check in, the receptionist informed us unforutnately she did not have the room we had booked available at the time so upgraded us to a tropical room! The room was absolutely beautiful, the sheets were soft. It was all very clean. We did struggle getting our 50lb suitcases up the slightly rickety steps but it was worth the climb. We spent the afternoon the pool which again was simply fantastic although we were a little confused by the minute towels! We dined in the restaurant in the evening. Fantastic views of the marina and the food was beautiful and not too extortionately priced. Service was excellent. Popped into the bar next door for a cocktail or two after. We ordered breakfast room service to dine by the pool the following morning - very luxurious and good food! I would recommend this hotel to anyone and would defintiely go back if I was in San Diego again.\n\nReview 38:\nMy husband & I met another couple at the hotel for a 4 night stay. We had a gift certificate for a Casablanca package and they had the same. We were both upgraded to rooms with a view of the concert venue which was wonderful and we didn't even have to ask! We were there for one of the concerts so this was an unexpected surprise. Our friends had some issues that were taken care of by the hotel quickly. Room service was very good on a busy concert night. The hotel is close to everything we wanted to do and to the airport. We all enjoyed our time very much and can't wait to visit again soon.\n\nReview 39:\nBeautiful rooms and landscaped grounds. Perfect spot to get to Sea World & the Zoo and also located on the water. Heated pool, ping pong table, free bike rentals .... Can't imagine a bad stay here.\n\nReview 40:\nI have stayed at Humphrey's 3 times when I have travel to San Diego for a conference. I have always been with the family in tow, and have always had a great experience. I choose based on other reviews here, and was at first worried about some of the complaints that other reviewers brought up. My worries were unfounded, it is a great place to stay. We will be back next year!\n\nReview 41:\nStayed here with my family of six and enjoyed everything about this property. The suites are spacious and clean! We liked the tropical feel, especially around the pool area. Would recommend and stay here again!\n\nReview 42:\nWe have stayed here several times over many years - each has been very good. Keep in mind there are many levels of rooms - we usually try to stay in the 'jr. suites' but have stayed in the smaller, regular rooms also, as well as in one of the huge multi-room ones on the marina (one time the travel agent had mis-booked us, Humphreys saw that we were frequent guests and immediately put us in a huge suite for our troubles - am sure that was unusual event). You may want to call first to see which area your room is in - near the concert hall, or with limited view (there are some). Only issue is when they have concerts in another part of the facility, which can get a bit loud. The restaurant is fine. We often use the concierge service, which has been very good at getting us into restaurants at the last minute. It is within walking distance of shops and a good number of restaurants, amidst the boat harbor and yacht businesses.\n\nReview 43:\nIf you are a a Tikiphlle, or just love a place that transports you off to the south seas, then this is the place to visit. The resort was built in 1962 and has the perfect tropical feel. It is located on Harbor Island in San Diego and has spectacular views of the marina as well as downtown San Diego views. Within the resort you will find a huge pool with spa, tropical gardens, water falls, a small pond with ducks, macaw parotts and koi fish. Also located throughout the complex are hidden tikis. Humphrey's offers large rooms, very nicely appointed. Huge flat screen tv and a beautiful bathrooms. Happy hour can be had at the bar/lounge area with 1/2 price drinks and food. Live entertainment is enjoyable while you have pleasant views of the marina and boats. The resort is very clean and very well maintained. Also found on the property is an outdoor concert venue. I hear there are great shows there. What a great place to visit.\n\nReview 44:\nJust beautiful, the grounds are beautifully manicure, the pool was heated and the room was very clean the service was outstanding !!! The restaurant the best Sunday brunch and great Jazz music on Saturday night. Can wait to go back !! !\n\nReview 45:\nWe stayed here to experience a relaxing evening with a an amazing concert. Lyle Lovett and John Hiatt. The room was perfect. So close to the venue where when the band played I felt like royalty sitting on the balcony being envied by the concert goers. I called it the worlds largest TV and surround system. Snuggled in a blanket provided by room service and drinking extra coffee they provided to enjoy the cozy evening with my husband. We had a light dinner of scewered prawns and crisp calamari in the lounge prior to the show where the service was delightful, the ambiance was lively and the view of the water was mesmerizing. I love coming here and I just want everyone to know how affordable and peaceful and friendly the Half Moon staff is. We will definietely be coming back.\n\nReview 46:\nWe read the reviews before booking this hotel and most of the reviews were good and lived up to our expectations. Humphreys hotel is definitely a great place to stay. All staff are friendly and helpful. Rooms are well equipped, spacious and clean. The grounds are beautiful and very well kept. The view from the restaurant overlooking the marina was tranquil. We also found it very easy to get around on the buses and trolleys. Restaurants nearby were very good too. We look forward to our next visit.\n\nReview 47:\nWe stayed here a week in a Grand Marina Suite. We got physically sick from a kitchen floor that was soaking wet underneath which became very musty smelling and gross. They finally moved us to another unit after 3 days. They still rented the gross unit the same day we moved out. The management of this resort does NOT care about fixing anything! We will never go back. The kitchen was not furnished with enough plates, utensils... The pool and grounds are beautiful but not worth staying here due to the rooms. They also say they have remodeled but it's not true, the rooms are dark, dank and dusty.\n\nReview 48:\nAfter reading the reviews we chose Humphreys bc we needed space for our family of 5. Read in reviews that although it was great, the suites were not updated like the regular rooms were. So, it was a very nice surprise when we walked in and our suite WAS updated! I guess they are in the process, as there was one little area in the kitchen that had not been rewallpapered yet. It did not bother us a bit. Everything was clean, new looking and beds were great! Room service menu could have been a little bigger, but as we only needed to use it once on our 4 night stay, it was not really a problem. We loved sitting out on our balcony while having a glass of wine, the boats were a great view to look at. I have to add that the high light of our trip was going to a little musical called MIXTAPE. It is an 80's show that was so much fun! Our group, from 11-70yrs LOVED it. If we return to San Diego, we will absolutely stay at Humphreys again. Trip Advisor is awesome!\n\nReview 49:\nStayed in a junior suite which was roomy. There's a mini-fridge, a microwave, coffeemaker and two TVs. The bed is kind of separated from the sitting area. The only thing was the balcony's view was partially blocked by a palm tree. The bartenders in the lounge were very nice and friendly. There was music on the two nights we were there. I liked the location of the hotel -- it's on Shelter Island which is within 10 minutes of Old Town and Downtown.\n\nReview 50:\nThis place is a 2 star, tops! The shower/bath was old and dingy, wallpaper was peeling, spa needed re-plastering, mattresses were hard..... The lobby was nice, but the rooms needed a complete overhaul. Stay somewhere else!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35357, "query_start_index": 35359, "query_end_index": 35359, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1113, 1561, 2348, 2749, 3689, 4236, 5001, 5758, 6667, 7366, 7662, 8195, 9155, 9929, 10489, 11512, 12485, 13180, 13897, 14401, 15322, 15862, 16333, 17422, 18088, 18954, 20033, 20625, 21080, 22009, 22842, 23709, 24301, 25061, 26152, 27162, 28186, 28794, 29004, 29393, 29616, 30562, 31511, 31760, 32555, 33069, 33681, 34661, 35124]}
{"id": "478252", "pid": "478252", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nloved the resort! I would definitely recommend this resort to anyone. My friend and I had a wonderful time. The food at the buffet was pretty good, a lot of variety. The Steak House and Mexican restaurants were excellent. The Japanese restaurant was definitely a must as well. We had upgraded our package to the club golden, and glad we did. We had beach front rooms, with a patio. Our fridge was stocked daily with fresh beverages. The maid service was always on time, never ran out of anything. The staff at the resort were very friendly, always smiling and courteous. Every evening after the club, we always had a ride back to our rooms. This resort is huge, with lots to do. We hit the club next door at the Rio, which was awesome. It is only a $5 taxi ride, and the club is always busy. We will definitely be back next year!!! A special thanks to Nelly, the bartender on the beach, and to all our various drivers!!! !\n\nReview 2:\nJust Okay My daughters and I just returned from this hotel where we stayed for five days. I would NOT recommend this hotel mainly for one reason ...and that is that we have returned with mosquito bites all over us. Our room was infested with them and had to have our rooms fumigated. We were kept up at night with them attacking us and had to sleep under the sheets. I found the staff at times unfriendly and they did not understand much English. I had to contact the bell desk three times to come and pick up our luggage..but we ended up taking it ourselves to check out! The food was okay..and what saved this vacation for us was the beach...it is absolutely beautiful. But unfortunately, they were playing music non-stop, so if you wanted to have peace and quiet, you needed to bring ear plugs. The pools were nice, but also music was everywhere!\n\nReview 3:\nIf you're looking to loose weight! The beach was beautiful, the hotel was clean... the only problem was the food..... the food was very much terrible, get ready to go on a FORCED DIET for week.... the only thing that tasted relatively good were the cereals in the morning... My mother even got sick from the food.... If you're looking to loose weight, this is the resort to go to!!! Terrible food, and long amazing beaches on which you can walk to burn that extra fat. By the end of the week, I was glad to come home to my fridge!! !\n\nReview 4:\noverall the resort is ok however there bell boy service ???? As regarding bell boy service during check out we waited for an hour no body showed up and called three times finally we dragged our laggage, fortunately they had wheels.the other thing our bus pick up was at 730 pm but we had to check out at 12 noon, i think all inclusive should co-ordinate check out time with bus pick up for airport.\n\nReview 5:\nGreat..... for a one day trip Please stay away from this 2 star hotel. Over 2,000 employees and yet one cannot go one day without a problem. Including, staff giving people the middle finger and threatening them. Locals in the hotel market selling dope. Bar keepers that ridicule you in spanish. I advise any concerned parents not to bring children. 2 thumbs down.\n\nReview 6:\nHated It This place is HORRIBLE...STAY AWAY !!! !From the minute we walked in the doors...The people who work there do not want to make your stay enjoyable. The food is the WORST FOOD I have ever tasted and the alcohol is compeletly watered down. I saw them open new bottles but it was not the real deal. We overpaid for this horrible vacation. If you are going there is nothing for kids to do after dinner. No movies in room. No Lounge chairs available on the beach. OVER CROWED and TERRIBLE DO NOT GO THERE!! !\n\nReview 7:\ntotally satisfied, excellent resort, awesome anniversary...       beautiful veiw\n\nReview 8:\nBetter than we expected\n\nReview 9:\nLoved the Bahia!! Loved Punta Cana       room was very nice\n\nReview 10:\nDissapointing start! The hotel was overbooked and they moved us to another hotel for one night. which cut a large chunk of fun out of our 3 day vacation! We tried to talk to them about this but they really didnt seem to care. As mentioned by previous reviews, the management at this hotel is completely indifferent to whether their guests are being taken care of.When we came back, they upgraded us to the ambar section, and I'm not sure what that really got us, since it seemed that there was really nothing to prevent you from eating, drinking, or swimming wherever you wanted.Food was decent, breakfast was the best. I thought the hotel was very clean. Its definitely a large resort, but you can walk easily from one end to the other in about 5 minutes. The only need for the shuttle is if you are elderly, have kids, or need to get your suitcase to a lobby in another part of the resort.\n\nReview 11:\nJust Terrible My family ( me, husband and 7 years old son) went to this resort May 21. I want to point some cons for those who plan on going.Air conditioning didn't work for the whole week and staff seems didn't care much. We couldn't sleep, eat and there wasn't any rest from steamy hot weather. There were only promises to fix it, which never happened during our stay. And this is 5* resort, we went to 4* stars before, and let me tell you Bahia doesn't deserve even 3*. Can you imagine this resort during the hurricane? Management just didn't handle situation well. Neither any acceptable offer was attempted to cover this inconvenience and conditions. We did paid for AC suites, which we didn't get.Then bartenders at the beach pool were realy rude, they just made anything they want and not even close to what you asked. Also making dirty comments about ladies.We planned on snorkling trip, paid money and waited for a bus to pick us up for a 2.5 hours, which by the way never came and we have to cancell this trip.So if I were you, I would choose another resort.\n\nReview 12:\nBrand New Resort       Ride from room to front desk\n\nReview 13:\nfood was fantastic from the minute we arrived to 14 days later it was nothing but outstanding. the food was out of this world, the rooms were very clean and roomy. the pools very clean and never crowded. the beach was AMAZING!!!!! the ocean was always warm and never any seaweed or yuck.the best meal was our lobster supper in a small outdoor restaurant in the premier section never got the name, but the dinner was superb. try the lobster domincan style. would definetely go back. also the nightly entertainment was wonderful especilly michael Jackson night on monday\n\nReview 14:\nOverall, it was wonderful...... I just returned January 8th, 2007 from a 6 day stay. The rooms were beautiful, the restaurants were outstanding and the resort was kept in immaculate shape. The service could be a little slow, but as long as you keep the mindset that you are on vacation and that the workers on Dominican time, then it will make it a lot less stressful. We had a mixup with our room, which took quite awhile to straighten around and one of the a la carte restaurants was very slow, but overall it was great.There were couples and families there, so would recommend it to all ages.\n\nReview 15:\nHigh quality resort but far too big. Parrots seen on safari\n\nReview 16:\ncompletely inconsiderate and not accommodating The setting is a true paradise. The resort is beautiful with great food and great drinks. Some staff members lacked English but considering that I speak Spanish, that was the least of our problems. The service was impressive. It left such an impression that I will NEVER consider returning. The hotel was not accommodating to our needs even after we paid extra for an upgraded room. Members of staff from the male sex were absolutely the rudest, even to the point of whisteling and gawking at a woman in a simple bikini. For service so disgusting, I would much rather enjoy a week in Afghanistan. My image of Dominican Republic, specifically Punta Cana, has forever been changed. I sincerely hope that Bahia Principe Clubs and Resorts as a whole, does not share the same work ethics. I will let Grupo Pi\u5e3dero, the Administrative Offices, know exactly how I feel about their resort in Punta Cana. It was a true disappointment. Hope all who read this consider my opinion and think twice. Good luck Bahia Principe!\n\nReview 17:\nCould work for you, depends on your expectation and perspective. Was going to write a whole long review here...but read b0neman_66 review, it's spot on and I agree on his points (right down to the comment on chasing down maids to get towels...I laughed reading this b/c it just happened to me and my g/f 3 days ago! ).This is NOT a 4 or 5, so please do not put much weight into those reviews. It's a HUGE all-inclusive that caters to the masses. Service and food are below average...don't let anyone else tell you otherwise.If you're on a budget and actually like the whole all-inclusive thing, you might be fine with this place. Otherwise, rethink it and shop around. Personally, looking back I'd rather have spent some extra $$ and gone to Aruba, but we did get a nice beach, pools and sunshine out of the deal so I can't complain too much.\n\nReview 18:\nFantastic Doing an All Inclusive was very new to us. We went with another couple from Oct. 30/04 - Nov. 6/04. Nothing went wrong with our week. The sand was soft and white. The ocean was clean and clear. The rooms were awesome. The staff always had a smile and a hello for us. The pools were spotless. We did go Kayaking in the ocean. What a rush. At first I was a bit frightened but after battling a few WAVES, the rush was on. One week of relaxing and being catered to, was what the doctor ordered. I would highly recommend the Bahia Principe again and again. I wish I was back there again. It has been 3 weeks now and the memories are still so clear. The pictures that we took are fantastic. The resort was not even half full and it was a huge resort. People were booking at the last minute and getting a great deal. Give it a try you will not be disappointed.\n\nReview 19:\nOver Rated Hotel We just arrived back in Canada this morning. Air Trasat was the caarrier. There is such a lack of communication with the tour operater there. Our plane was late and there was no one at the airport to adise us.The hotel is very clean, the building are set in a very lush setting with many plants e and flowers. The beach and pool chairs are always covered with towels with no one setting in them.The beach has white sand but very over crowded. The food is satisfing but definately not 5 star. Rooms are cleaned, but need new pillows , facecloths, and a major cleanThe Transat tour person made it very clear when we had our arrival talk to make sure we tip and tip wellI thought that we were ALL INCLUSIVE, meaning no tipping unless super service.The hotel was over booked and most customer service people were always at you to go to a new location. I am glad we went to see the place, but with the 2000 rooms there and on a very narrow property it was just too busy, not space to breath.\n\nReview 20:\nExcellent place We loved this resort, it is big and the beds were a little hard but it was great. Every night we looked forward to the a la carte's so much that we returned to a few of them. The entertainment was typical resort which is not of interest to us but we loved the food and the facilities and service. A must stay in the DR!\n\nReview 21:\nAs good as it gets The best hotel in the Carribean in our book, weve already booked to go again. The beach is stunning.\n\nReview 22:\nGreat for all ages!!! BAHIA in Dominican republic is a Great resort for all ages, beautiful grounds, casino, disco, shopping, beach, restaurants, entertainment, all in one place. The best is the SPA!!! A must!!! Worth every penny. Diverse crowd, all ages, all nationalities, great service. The best vacation we had. Lena Stekol10.27.2007\n\nReview 23:\nGlorious vacation Having read the many reviews before going, which, by the way, were very helpful, we were prepared to have a good time. From the check-in to check out the people were warm, friendly and enjoyed our meager attempts to use their language. We found the buffet to be large, varied and, certainly, something for everyone. Food in the snack bars by the beach was good and plentiful. The specialty restaurants were a far cry from gourmet food american-style, but were fun and adequate. This place is large and we walked everywhere which gave us the extra exercise we needed to counter the endless food availability. The beach is beautiful and stretches long distances in both directions. This resort is brand new and the rooms were large, each with a balcony and tile everywhere. It doesn't seem like lots of people tip the help. We did and seemed to get good mini-bar service and friendly greetings at the bars.All in all, it was terrific and I would definitely consider returning some time.\n\nReview 24:\nFun in the sun Beautiful resort ,very friendly people ,very clean ,excellent food , lots to drink . the beach was wonderful lots of people , but that is what makes it fun ,entertainment all around you!!! You never knew what you where going to see !! !We where there for are daughters wedding and could not of ask for better service , they bent over backwards for us to make sure everything was good . One person wrote about tips we never had any trouble with the servers wanting tips , we where courteous and always gave them one for they do work hard for there $$. I do recall being in Toronto before we left and in the restaurant the waiter chased one of the girls out wanting to know why she did not leave a tip ???? Maybe the service was poor ? ?All in all i would go back to this place like i said very beautiful a 5 star in my eyes ,\n\nReview 25:\nWill Most Definetly Return Spent Nov. 13th-20th at the Bahia. We were celebrating my husbands 50th Birthday. Very relaxed atmosphere. I would recommend getting a palapa (hut) early in the morning you will need shade at some point in the day extremley hot. Water is beautiful turquise but salty the sand is soft and fine. We upgraded to the golden club was well worth the few extra dollars. We had the best of both worlds at this resort. It is very large, our villa was both close to the beach and the tram was right out in front of the villa we were in #23. The A la Carte resturants we ate at were Gormet, Italian, Garden Grill and Japanese. Felt rushed at the Japanese the others were all good. Garden Grill was our favorite. Didn't find the lanugage barrier to be much of a hinderance most of the staff is multi-lingual. We met mostly French speaking as well as English speaking Canadians. The rooms were very clean and the mini bar stocked everyday. They need to install internet service in the rooms but , then again that 's what your suppose to be getting away from Right!\n\nReview 26:\nExcellent Resort       part of the bathroom\n\nReview 27:\nGo somewhere else!!!! I read all the reviews before I went and thought all the bad ones were from people who are never happy I was wrong they were oh sooooooooooooooo right. bad food. bad service. bad drinks. lots of problems,I travel 3 weeks or more every year I've been everywhere and the DR is the absolute worst.10 years away from being a real vacation hot spot,but if you like being a cow mixed in the herd this is your place.Cold hot tube?Food that makes you feel sick[even the smell after a few days]?I will not even waste my time writing to much, this may even be one of the nicest resorts in the area and it still was horrible.Read all the bad reviews there right on the money,they need to start improving now or the tourist will stop coming.Going to cancun in april for the 15th time,never had a bad time nuff said.\n\nReview 28:\nWill not return food was horrible...mostly all buffet which was bad quality. they limit the amount of reservations u can make at a restuarant on the property. i stayed for 3 nights and they only allowed me one reservation, but when i went to make a reservation evrything was booked!! they finally got me into a restaurant and there were like 20 tables empty!!! so i dont know whay they said everything was booked. not that it made a difference anyway bcuz the food was just as bad as the buffet food. all the drinks/liquor are watered down. the beer is not true dominican beer like PRESIDENTE. the service was just ok. the a/c doesnt cool enough and there in so a/c in the lobby or propety. the restaurants do not have good a/c/ either. same exact food day after day. all in all will not recommend it and will not go back. if you are picky like I am, DO NOT spend your $ here.\n\nReview 29:\nAbsolutly Amazing       the brigde over the pool and to the beach.\n\nReview 30:\nEvery aspect was fantastic       The Main Pool\n\nReview 31:\nCan't Wait to go Back! The Natural Pool\n\nReview 32:\nWhat you need to Know       sharks\n\nReview 33:\nAmazing resort!!!! My friend and I (Females Mid 20's) stayed at the resort for 4dys/3nts. The rooms, the landscaping, the ENTIRE resort is beautiful, clean and the staff is EXCELLENT!! The staff is extremely polite, fun and attentive. We are Spanish-speaking so we probably had an advantage in communicating with the staff. We mostly spent most of our time by the pool next to the beach which we loved. We travled with Apple Vacations and they did Check In right on the bus on the way to the resort so when we arrived, we were able to go straight to our rooms and the beach. We were fortunate enough to get a room (8110) close to the beach but even if you're not, there are trams 24hrs and two pools in the middle of the resort. My only complaint is the food at the Buffets. I wasn't crazy about it at all (eggs were runny, the cheese was left out and looked oily, etc..) but the food at the restaurant (we only ate at the Grill) was very good. I was suggest making reservations at the restaurants.\n\nReview 34:\nGreat Decline In the Last Year This review is written by former fun of this resort, who sicerely recomended this place to friends. Now, I would be less enthusiastic about going there. While this place is still OK, there was a big decline in the last year, especially food wise. I was under impression that their food budget was cut at least on 50%.Instead of delicious SEA food you have what you SEE...chip, tasteless food, undercooked or dried out meet. I found myself barely finding to eat something more or less decent. Nothing to compare 3 years ago.I was also upset with some of front desk staff who were irresponsible, manipulating.Well...It's time to lok for greener pastures...\n\nReview 35:\nI'm rounding up       pool\n\nReview 36:\nNever stopped smilling!!! at the pool 4 swim up bar\n\nReview 37:\nNice resort poor management Just returned on the 23rd of January from a one week vacation with a group of 17. The resort is quite large but is a nice setting. The food was good I enjoyed everything. The consistancy of the drinks from bar to bar is poor, you never get the same drink twice. Our room on check in had blood on the floor, we had housekeeping come and clean it and they were punctual. One couple in our group had difficulties with their door staying locked. We all tryed to talk to the manager but were continually given the run around and our problems were never resolved.I would not return to any of the Bahia Principe resorts because of the management of there hotels. The bar, cleaning, wait staff were wonderful but just try to get the manager.\n\nReview 38:\nA few problems, but it is what you make it We were a group of six, two couples and two single ladies sharing a room, flew Sunwing out of Winnipeg Jan 26. Arrived around 5pm, off to building 28, only to arrive and the ladies have a king bed. They say there are no rooms available with two beds, and after two days upgrade the whole group to Ambar to accomodate the need for a room with two beds. We didn't know it at the time, but it was the best thing that could have happened. The Bavaro side is sooooo busy, restaraunts, beach, pools, everyone is on top of each other, pushing in front at the omlette station etc.The Ambar section is much quieter, and you can always go hang out where the action is if you like.Some of our group had Pringles and small bottles of liquor supplied in their room daily, others recieved them after leaving a note, no towel art on the Ambar side. Quite a few problems with key cards not working.Went to the casino, you do have to pay for drinks there. Michael Jackson show is good, but packed in like sardines.\n\nReview 39:\nYour Vacation Is What You Make of It.....And We Made it Great!!!! More photos\n\nReview 40:\nwhat a nightmare Where can i start, the dates which my family and i went were feb11-18 Huge property but it seems not run with much desire! My room was infested with mosquitos. My wife and i must of killed about 20 mosquitos the one nite, it was just sick. The most discusting part of the mosquito masacre was we expected the dead carcases to be wiped down and cleaned the next day, guess what nothing was done at all. VERY UPSETTING! The food was ok, not great. What i couldn't understand some bars had a particular drink and at another bar you need to pay.HELLO ALL INCLUSIVE!! The entertainment as far as the nightly shows were great. Staff was friendly, the front desk needed help.If i was to do it again. I wouldn't.\n\nReview 41:\nwow !!!!! lobby Gran Bahia Principe Punta Cana\n\nReview 42:\nA Wonderful Time Thank you for a wonderful, relaxing holiday. We were treated royally and our room was close to pool and the ocean. The food was excellent and presented so well. No complaints at all.\n\nReview 43:\nA very pleasent surprize ! You see , we had booked at the Riu Taino but with the sickness there our agent advised a change at the last minute. WE HAD A BLAST ! I'll start with the food, very good, tasty  plentiful, the desserts are excellent. Rooms were very clean, Lots of hot water, good pressure. There were a few moskitoes in the room at nite but they must of been on vacation, they didn't attack us at all, not like their northern cousins would have ! We didn't take the meds , all is fine. The beach was worth every cent of the trip, I can't wait to go back. This was our first visit to punta cana, stayed in puerto plata twice before, we prefure PC. This resort has been the best we have been to in the DR. Moon palace near cancune mexico was just a little better ( for a lot more money ) All in all , a great place to stay, anyone that complains about this one, needs a good shake.\n\nReview 44:\nBaihia principe resort My friend and i just returned from Punta Cana last week. We stayed at Baihia Princiape all inclusive resort. The hotel was amazing. It had everything we needed. The hotel itself was beautiful. The staff didnt speak much english but they really tried hard to make you happy. They were always smiling and singing it was great. The pools were beautiful and the beach was amazing. The food at the buffett wasnt that great but they really put alot of effort into it. Overall it was a great vacation.\n\nReview 45:\nFantastic Resort       The general pool area\n\nReview 46:\nFood poisoning at Bahia Principe Punta Cana       Swamp in middle of Resort (watch out for mozzies!) get a room near the beach to avoid!\n\nReview 47:\nOne of the worst vacations I have ever been on. I just got back from this so-called 5 star resort. I have never in my life been so disappointed in a hotel and resort. We booked through BP Travel USA and they absolutely did nothing to help us. There was a young lady in Guest Relations that helped more than anyone. We were not told that we had to make reservations for restaurants and that it had to be done by 3:00 p.m. We finally figured this out a couple of days before we left. The all-inclusive does not mean that you can eat at any buffet. There were only certain ones. There was one that was 100 feet from our door that we could not use. The property is huge. The waiters and staff in the restaurants were good and the housekeeping service was good. The property is beautiful and the pools are nice. I would never recommend this resort to anyone, not even my worst enemy.\n\nReview 48:\n5 stars!What galaxy are you from? 5 stars! What galaxy are you from? Just returned from a week in Punta Cana. One giant step down from Mayan Riviera. Beaches pristine, rooms clean, food sucked (same food different day) and the service non existant. The major activity of the day was searching for a maid to give you some towels for showering. The help was rude most of the time. Communicating in Englis almost non existant. Do yourself a favour. Spend a bit more. be treated like royalty. Go to The Riu Palace on the Mayan Riviera. and enjoy your vacation.\n\nReview 49:\nHated the food Bahia Principe is a new Resort in Punta Cana which we visited for a week in January . The property is very clean (brand new) it is a large resort, the beach and pools we're quite nice.This hotel was sold as a 5 star but it is far from it the food was at best a 3 star property.The buffet was cold and unimaginative,the seafood restaurant we walked out of, I ordered a steak at the Steak house and got a HAMGURGER STEAK ON TOP OF MASHED POTATOES, the Italien place was awful( how can you screw up pasta that bad!! !.We also had a problem with the Lifequards on the property as they refused to help when my daughter cut her foot on the beach( claimed to not understand english or french spoke spanish only) they pointed to the hotel and ignore my request for first aid .\n\nReview 50:\nLock up your belonging!! Horrible experience at Bahia Principe. Items and cash were stolen from our room and the hotel staff was absolutely no help whatsoever. We were blamed for not locking the items in the safe, and even accused about lying about the theft itself. I would not expect this kind of treatment at a 5 star hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25924, "query_start_index": 25926, "query_end_index": 25926, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 1110, 1971, 2516, 2926, 3301, 3825, 3917, 3952, 4023, 4927, 6008, 6072, 6653, 7261, 7333, 8403, 9258, 10134, 11150, 11498, 11630, 11980, 12995, 13847, 14938, 14994, 15832, 16721, 16800, 16859, 16911, 16958, 17969, 18667, 18706, 18770, 19544, 20597, 20687, 21421, 21480, 21692, 22594, 23124, 23181, 23330, 24221, 24790, 25586]}
{"id": "237567", "pid": "237567", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel was not bad, but could definitely use a facelift. The rooms are incredibly tiny and stuffy. With no windows, a noisy fan and thin walls, it was difficult to get a restful sleep. The reception from the hostess was ice cold, to put it mildly. The temperature dropped even further when we needed help, with the host turning from charming Dr Jerkyll to ugly Mr Hyde, shouting at us like he was posessed by demons from drinking too much Amsterdam special coffee, reminding us that his is not a 5 star establishment, a fact we could not have missed from the cheap plastic spoons and hardened coffee in the rooms to the artificial, sandy tasting juice at breakfast! I would never recommend this hotel to anyone, ever!\n\nReview 2:\nThis smaller hotel is clean and quiet and lovingly run by the owners, Hans and Loes. Walking distance from the Van Gough Museum, Reichsmuseum and Vondelpark in a scenic part of Amsterdam. We thoroughly enjoyed our stay, complete with a delicious breakfast and free laundry service (which we appreciated after a few weeks in Africa) and highly recommend this little gem of a hotel.\n\nReview 3:\nI was attracted to Hotel Fita by its location and offer of free internet and long-distance telephone. I contacted them via their web site and reserved about six weeks in advance. When I arrived in Amsterdam, I went to the hotel and was told that they had no reservation for me, were not expecting me, and that they were full for the night. In the end, they helped me find another room for one night nearby (at perhaps the worst hotel I've stayed at in twenty years) and then gave me a room upgrade for the remaining night. Aside from my dealings with the owner (who was less than hospitable and crossed out my entry in their guest book), the staff were great and the hotel was clean and modern.\n\nReview 4:\nLoved our stay here in lovely quite area. Close to the canal boat rides and museums. Easy access to Trams. Lovely family run hotel and Roel the Manager was extremely helpful. Nice touch to offer laundry service and great pancakes for breakfast.\n\nReview 5:\nQuiet situation in the \"Museum District\", with easy access to public transport, Vondel Park, shopping area etc. with lots of very good restaurants, bars, brown cafes within a few minutes walk. Friendly staff, happy to give advice & information. Hans has a good sense of humour, in the Basil Fawlty style! & cooks a good breakfast. The hotel is spotlessly clean, rooms have everything you could want; there's free internet access, which is useful if you want info on local attractions, train times, etc & free 'phone calls - again useful to confirm local arrangements. Two middle-aged English couples would highly reommend this hotel.\n\nReview 6:\nJust to agree with what everyone else has said, the Hotel Fita is a wonderful hotel in a great part of Amsterdam. It's only a few blocks from the Rijksmuseum and the Van Gogh Museum, and a very quick walk to the Leidseplein and the center of town. It's a pretty bare bones hotel with simple but comfortable furnishings. We splurged and got the larger room (since my BF is 6\"3') and really yearned for a little extra space. So the bathroom was a nice change from the closet-sized bathroom we had in Paris and Belgium. But for all of the wonderfulness of the hotel, it really is only second to the kindness of its owners. Roel, Martijn and their mother were so kind and helpful. We took advantage of the breakfast every morning (though it was a little early for our American taste) and so worth it. Pancakes, eggs and bacon, plus a nice assortment of pastries. Martijn is studying to be a chef, so gave us some great restaurant recommendations. I'd recommend this hotel to anybody.\n\nReview 7:\nI would advise avoiding the Hotel Fita in Amsterdam. The staff there is testy at best, and downright rude at worst. They promise to do your laundry, but what they mean is that they will dump a pile of moist clothes on your bed which you must then hang up and iron yourself as they are a wrinkled mess. They promise internet access, but we had it only 2 out of 7 days there. When trying to discuss similar issues with them they offer no solutions and become almost surly.\n\nReview 8:\nArrived at hotel a day late due to the snow. Received a very warm welcome. Once in the room there was a knock at the door and a glass of champagne greeted me.Room large very clean, bbc1 channel on tv what more could you ask for!! Will be going back due to great friendly staff and clean spick and span room. Good location for visiting all areas.\n\nReview 9:\nMy wife and I just spent three nights at Hotel Fita on November 10-12, and look forward to returning soon. We basically agree with all of the positive reviews, and would just like to confirm a few of the other reviewers\u00e2\u20ac\u2122 compliments. First, we were warmly greeted by Roel, Martijn and Ria who are exceptionally charming, cheerful and caring hosts and hostess. The room was very clean and comfortable, and the breakfast was outstanding with a wide assortment of warm and cold dishes. Ria makes a fabulous crepe de pancake. As noted by other fans of Fita, the location is 1 block from the Van Gogh museum and 2 blocks from the Rijks. There is also an extremely convenient and inexpensive (4 euros) bus (197) between the airport and the Rijks museum (2 blocks away). We could not be more enthusiastic recommending this hotel, and look forward to returning for the opening of their rooftop restaurant.\n\nReview 10:\nWe have stayed at the Hotel Fita several times over the years with complete satisfaction. I just tried to book the Hotel again for next year and encountered frustration with the booking process. We first booked through their automated internet booking. We received a confirmation at one price then received an additional confirmation the next morning at a different price. My brother booked at the same time and received yet a third price. When I looked at my confirmed reservations, it appeared that the 5% city tax was included. When I E-mailed Hotel Fita for clarification I was informed that the 5% tax was not included in the reservation. Yet, my brothers reservation included that additional 5% tax at that different price. The additional 5% tax is listed on my first confirmed reservation as follows: \"City tax included: No 5% p.r.p.n.\" What does this mean? City tax Included, City Tax not included or there is no 5% p.r.p.n? At that point enough was enough! No more recommendations for the Hotel Fita. We booked the Marriott four blocks away. No hassles there.\n\nReview 11:\nHotel Fita is a gem of al hotel located less than five minutes from the Vincent Van Gogh Museum and Rijksmuseum. The hotel is tucked in a safe and quiet nieghborhood approximately 10 minutes walk from the action of the Leidseplain. Hans and Loes De Rapper were attentive hosts and offered great suggestions without being intrusive. In addition, all the staff members were helpul and curtious. The hotel, breakfast lounge, and rooms were well taken care of and showed pride of ownership. The morning breakfasts were substainal (bacon, eggs, baked goods, cheeses, cured meats, fresh squeezed orange juice, cerals, yogurt, and fresh ground/brewed coffee) and tasty, a great start to each morning! I would advise my friends to stay at this cheerful, clean, and safe hotel. Mahalo for a great one week stay!\n\nReview 12:\nWe arrived at Hotel Fita tired from our travels, only to find that the room we had been assigned had two twin beds pushed together for our \"double\". At the price we were being charged, this seemed outrageous, especially when it was not noted in our confirmation. The front desk was unsympathetic and we checked out, moving to Hotel Piet Hein, which was a block or so away. If like me, you need a true double bed (back problems, discomfort from slipping between the beds) then be sure to make certain they will give you one, or don't stay here.\n\nReview 13:\nDate: May 16-May 22,2007 Reviewer: Lady from Miami Stayed at this charming small hotel earlier this month and had a wonderful time. Hans and Loes were excellent hosts. The property was immaculately kept. We enjoyed the wonderful breakfasts that Hans cooked. The free phone calls that we made to relatives and free laundry service were an extra bonus. Don't expect very ornate rooms. Ours was clean and functional. The bathroom was just fine and the duck found in the room added to the charm of the hotel. The neighborhood was terrific. Near most everything and very safe. Received champagne when we arrived and a little baggie of Hans' most wonderful homemade jelly when we departed. Can't wait to return to the Hotel Fita!\n\nReview 14:\nI recently spent 4 nights at the Hotel Fita for a business trip, and was very pleased with the room, service, and breakfast. The hotel is very close to the Van Gogh museum and a convenient tram stop. I had a room facing the street, but found it to be very quiet and comfortable.\n\nReview 15:\nWe loved staying here! Roel, the owner, and his staff were very friendly, helpful, and accommodating! The location was perfect as it is in the museum district, a block from the Van Gogh and Rijks museums, close to the tram and bus pick ups, and near wonderful restaurants! The breakfast was delicious. Be sure to try the pancakes! We couldn't have asked for a better way to end our trip!\n\nReview 16:\nOur Group of 10 Swiss Adults had the best advices for our Amsterdam stay-over made by our hostages Loes and Hans! Just simply perfect, many Thanks and best regards from Switzerland\n\nReview 17:\nI stayed in the Hotel Fita for five days with my daughter in August 2011 and it was a major contributor to our enjoyment of Amsterdam. It has a fantastic location in the Museum District, just a block from the Van Gogh Museum and easily reached by tram and bus. It is also close enough to other major Amsterdam attractions that they can easily be reached by foot. The neighborhood is charming and quiet, a nice contrast to the crowds and noise of central Amsterdam. Many reviews of the Fita praised its prior owners, Hans and Loes de Rapper. They recently sold the hotel to another family, but the things that people seemed to like about the de Rappers have been maintained by the new owners, and particularly the two brothers Roel and Martin who seem to deal most with the guests (including the delicious pancakes at breakfast). I would definitely stay at the Fita again the next time I go to Amsterdam.\n\nReview 18:\nFamily run. Everyone helpful. Lovely big light airy room Few minutes walk to museums and Concertgebow.\n\nReview 19:\nWe spent 4 nights at the at Hotel Fita and were very pleased. Every element met or exceeded our expectations. The location is great, the owners and staff were quite helpful and the breakfast was wonderful.\n\nReview 20:\nSpent 6 nights in the Fita and had a splendid time. Hotel comfortable, very tidy, great breakfast, wonderfully friendly and accomodating staff. Would stay again in an instant. Note: the kids from the youth hostel across the street can be a bit noisy late at night if the windows are open.\n\nReview 21:\nWe began our 35th wedding anniversary trip in Amsterdam. We got off to a great start with the Hotel Fita. Outstanding small hotel in a very quiet side street but only 1/2 block to the tram and the Van Gogh museum. The hotel is spotless and our room was very comfortable. The hotel staff all go out their way to make you feel welcome, we arrived after an all night flight and were allowed to check in that morning. The complimentary breakfast each morning is presided over by Hans who will not let you sit there without interacting with him - what a pleasant stay in a great hotel in a wonderful city. Would not hesitate to recommend the Fita to anyone. It is an outstanding value!\n\nReview 22:\nThe staff at Hotel Fita were very friendly and appeared genuinely concerned about helping to make our vacation in Amsterdam a success. They were very informed about the area, where to go, when to go and how to access events. The hotel itself was very clean and had modern conveniences, yet still maintained dutch charm. The stairs were a work out, but that's Amsterdam!\n\nReview 23:\nMy wife and I found the Hotel Fita to be excellent. A very warm welcome and personal service from a charming host/owner. The hotel is ideally situated for the major museums and concert hall. The hotel was spotlessly clean and the rates were reasonable.\n\nReview 24:\nMy stay at Hotel Fita was a very pleasant experience for me. The hotel is located in an unusually quiet section of a bustling city. The staff was exceptionally helpful in every aspect of providing me a delightful hotel experience, I was given very useful and accurate travel advice. The room was very clean and comfortable. Breakfast was awesome. I was sorry to leave this hotel.\n\nReview 25:\nThis hotel is located right across the street from the Van Gogh Museum and down the street from the Richtmuseum. The tram and the buses have stops right there. It is a short walk (on the other side of the Richtmuseum) from Leidsplein (a major square). If you want restaurants, museums, coffeeshops, etc. this is a great location. If you get too inebriated to figure your way around afterwards, just remember that you want to be across from the Van Gogh Museum. The hotel is very nice and intimate. I believe there are only 15 rooms. Very clean place, the proprietor is great, the breakfast (included) is great. We had eight unbelievable days and we will return.\n\nReview 26:\nThis is a great hotel, literally across the street from the Van Gogh museum and close to Rijks Museum. Roel the new owner and his staff are friendly and very accommodating in all regards. Rooms are very clean and comfortable, the beds are great. Bathrooms look a little industrial but Roel is planning improvements. Great breakfast.\n\nReview 27:\nMy wife and I enjoyed our stay here. The room was very clean and comfortable. Within walking distance to the museums and shopping. The hosts were very nice and accommodating. We thought the children playing at the school across the street was very cute. It fit in our budget and would definitely be our choice for a future stay in Amsterdam.\n\nReview 28:\nI stayed in Hotel Fita while on a University trip to Ansterdam, my students were staying in the nearby hostel, so Hitel Fita provided an excellent base between them and the museums which were the main focus of our trip. I would recommend the hotel to any type of traveller or family. The owners are lovely people and really cater for every need. I hope to stay with them again.\n\nReview 29:\nThis small hotel located just steps from the Van Gogh Museum is a real find! Roel, Martijn, Ria made us feel like part of the family from the emails we exchanged before our arrival, all during our stay as well as the email we received when we got home thanking us for staying with them. The rooms are clean, comfortable and well appointed. The breakfast is included and was delicious. We had eggs bacon and waffles made to order and a beautiful spread of fruit and bread and yogurt. If narrow steep steps or a small elevator is something that would make you uncomfortable you should be aware that this hotel has both although this is something very typical to European hotels. I can not recommend the Fita more highly!\n\nReview 30:\nMe and my wife stayed here for 2 nights at the end of March and loved it. The hotel was in a nice quiet location but within a 5 minute of the Bars and restaurants. We were greeted by the owner on arrival with a smile and a few laughs. We were then showed our room and given a complimentary drink and some nuts. The room was a good size, clean and the beds comfortable. We are both vegetarian and there was a good selection for us at breakfast with the freshly cooked pancakes a real treat. I would happily stay here again and recommend it to anyone.\n\nReview 31:\nWe stayed 3 days, and received wonderful service and a great breakfast (included) every day, from a very friendly staff. And a another plus is that it is located only a block from a tram stop.\n\nReview 32:\nHave known about Hotel Fita since October, 2003 where I first stayed at the hotel to visit a country that I had known when much younger. In the fall of 2005, I returned to the Hotel Fita intending to spend two full weeks in Amsterdam and learn about the city as it is and it's history. Both times, I enjoyed my holiday and my stay at Hotel Fita. Morning's started with a good breakfast and after each day's adventures,it was good to come back to a place that seemed like home for the brief stay. Hotel room was clean and comfortable, enjoyed the building's architecture inside with steep staircase and it has an elevator to the upper floors. Discover and enjoy Amsterdam. Lawrence Poulin Montreal, Canada\n\nReview 33:\nOur extended family of 5 all loved the Fita. Whilst rooms were simply furnished they were spotlessly clean; hot water in bathroom and coffee machine in each room. The position is great (in museum area) but easy to walk to city centre -- or just catch a tram. The young owners are sensational. Nothing is too much trouble. They treat you as if you are the only guest and spend time making sure you know where to go, what to visit , where to eat. As others have written, breakfast is delicious . A weeks load of dirty clothes was cleaned free of charge! We will definitely stay here again if lucky enough to return to Amsterdam.\n\nReview 34:\nWe arrived late on a rainy day, feeling tired. Within a few minutes, a knock on the door brought a refreshing glass of sparkling cider, cheese and crackers. That was all we needed to get our energy back. The staff volunteered to do our laundry FOR FREE (tips are good) and arranged car service to the airport. Hotel Fita is a small, family owned hotel. The rooms aren't fancy but the entire staff is so friendly that you instantly feel relaxed, at home, and ready to explore Amsterdam. The location is fabulous -- just a few minutes walk from the museums and Vondelpark and on a very quiet street.\n\nReview 35:\nIt was a real pleasure being a guest at the Fita Hotel. Hans and his staff did a wonderful job in making us feel welcome, and providing us with a spacious, well appointed, quiet, and very clean room. Included in our stay was the breakfast which was absolutely delicious. Any questions, directions or help we needed, was given in a most helpful and friendly way. One could sense a real concern for our well-being, and making sure we had the best time possible while in Amsterdam. Wouldn't hesitate to go back or recommend to others.\n\nReview 36:\nThe Fita is a great little hotel with very helpful staff. Go for the double \"A\" room - more space . The hotel is perfectly situated opposite tram stop and the Van Gough museum. The poshest shopping street in Amsterdam, Rijksmuseum and bus stop for the 197 to Schipol are all within 5 minutes. I was staying for the marathon and Roel was most helpful getting me on my way. If only I had eaten one of his amazing pancakes I would have run even faster. The next morning the pancakes were fantastic. Try them!!! A great city,biking great fun but not for the faint hearted. Surprised how expensive Amsterdam was- restaurants, museum entry.\n\nReview 37:\nWe just spent 4 nights at the Hotel Fita, and had a very good experience. Among the plusses: very clean rooms; warm staff, and very warm and friendly owners; excellent breakfast (eggs, sausage or bacon, juice, crepe pancakes); quiet neighborhood, but close to the tram, and 5 minute walk to the art museums and countless restaurants; free wi-fi and a community computer; and free laundry. We found the entire experience a wonderful value and would recommend it to anyone.\n\nReview 38:\nmy stay at the hotel fita was great, very freindly people with great sense of humor made me feel at home for a quiet stay in amsterdam i recomend it highly close to everything museums transport ex\n\nReview 39:\na very clean hotel, good location, good hearty breakfast and in the centre. it had all the usual things in the room the only thing i can comment on the negative side is, please either give the peculated coffee free of charge or take it away and just leave the normal sachets. there was a charge for extra tubs after you had used your 4 free tubs. we had the 3 day travel ticket which is a must great value for money.\n\nReview 40:\nHallo ! I am Sian Tjan from Jakarta Indonesia. Since years my husband and me have been regular guests at Hotel Fita located in the centre of Amsterdam , Jan Luyken Straat, just across the van Gogh and Rijksmuseum and a few steps away from Leidse Plein and the Vondelpark. The public transportation is around the corner.This is a very nice family hotel, with a very good breakfast., internet facilities and people are treated as friends. We really feel like home away from home. We can warmly recommend you this nice small hotel in a typical old Dutch building with personal touch . Sian and K,Seng Tjan Jakarta, Indonesia.\n\nReview 41:\nJust returned from a six night stay at the Fita. We were warmly greeted by Loes who brought glasses of wine to our room after check in. She and Hans have gone to great lengths to ensure that their guests are treated to a wide variety of amenities. Our double deluxe room was spotless, spacious, and had a balcony and huge bathroom. The added touches to ensure our comfort included an umbrella, kettle and coffee, tea and hot chocolate, an ironing board and iron and ceiling fan in the room, with free internet and long distance phone calls and laundry. Their rates include city taxes and an outstanding breakast buffet. Fresh squeezed orange juice, bacon and eggs, croissants, sweet rolls, buns and toast, cheese, fresh fruit, Hans' homemade jams, fresh fruit salad, yogurt and fresh ground coffee start the day. Following the owners lead, the staff is friendly, accommodating, and professional. Our little duck is now in our home bathroom, and Hans' jam will be enjoyed next breakfast. The hotel web site is an honest depiction of the Fita. We loved it and recommend it highly.\n\nReview 42:\nWe stayed at Hotel Fita 3 nights and ejoyed it very much. The hotel is 200 m from Reijk and Van Gogh museums The trams are at the same distance ( but who needs them..The best and easiest way to see Amsterdam is on foot). The room was big and very clean and the breakfest fresh and more then enough. The owners Mrs. and Mr De Rapper are very friendly and made all they could to make our short visit succesfull ..and for sure we shall return.\n\nReview 43:\nGreat hotel in terrific location. Rooms are of adequate size, bathrooms modern and of ample size. Many very good restaurants within walking distance and hotel owners will provide advice as to which ones would be best to frequent based on your tastes and budget. Good advice! Breakfast was excellent. Owners and staff very helpful and happy to provide guidance and advice. Will definitely stay here again if we return to Amsterdam.\n\nReview 44:\nStayed 6 nights at this well located hotel. The staff was very helpful to us and the breakfast was great! The room was small (we would get a larger one next time), the bathroom well appointed, clean and large and everything was spotless. We would love to stay here again.\n\nReview 45:\nI have stayed at this hotel in november 2011. What an excellent hospitality. As I wrote on their guest book, the greetings and the smiles and the eagerness to make your guest happy make all the difference. You do not need luxurious rooms to make your guests happy. They were attentive to our needs, helpful and made us feel welcomed. i loved the breakfast, simple but enough. clean rooms, free wifi that actually works unlike some other hotels. I loved it and I would totally recommend others who check this website. If you go to Amsterdam you do not have to pay a lot to stay at a nice place. We stayed the first 2 nights at another very expensive place in Amsterdam and I was not even happy. Thankfully I got to stay at this cute little central location that made me happy.\n\nReview 46:\nMy husband and I stayed for four nights in this hotel. Our room was small, but tasteful, comfortable and very clean. We were perfectly satisfied with the breakfast. The location is ideal and we walked everywhere. One word of advice - the hotel offers free museum tickets if you stay three nights and a discount on the room rate if you stay four, but only if you booked directly and didn't use an internet booking agency, as we did. (In our case, there was no saving on the room rate by using the agency.)\n\nReview 47:\nMy wife and I stayed for six nights at Hotel Fita, and had a very enjoyable and personal stay. Hans de Rapper will keep you laughting with his dry humor and Loes de Rapper will provide you gentle service. The breakfasts were grand, and the room very spacious, well stocked and clean. We were able to walk to many museums, restaurants and other attractions due to the hotel's central location. Lee & Kathy Albertoni San Diego, California\n\nReview 48:\nGreat little hotel. I was very happy with my stay and definately would stay again. It was clean with a nice breakfast. The hotel keepers were very knowledgeable with information. A reasonably priced nice hotel.\n\nReview 49:\nWe were amazed at the attention the hotel staff gave us. At all times we felt as if we had a personal travel guide with us! The staff would provide us with the answers to our travel questions before we even asked the travel questions! Before I go on any further I must tell you that the breakfast that was included in our room cost was the best breakfast of our entire three country, two week trip! If they ask you if you want pancakes with your breakfast you must say yes! The room was quiet and had a balcony with glass doors that would let the glorious morning and afternoon light shine in.The hotel had a perfect location was within a block of the Van Gogh Museum and the Reijtsmuseum. The hotel was immaculate and I would not stay anywhere else in Amsterdam.\n\nReview 50:\nWe were delighted with our 5 day November 2011 stay at Hotel Fita. The great location next to Museumplein and being just slightly off-center from the touristic core, matched with the team's hospitality and helpfulness (and delicious breakfast crepes!) made for an excellent choice for our part work - part pleasure stay in Amsterdam. WiFi included and easy access to public transport, direct all the way to Schiphol, are added bonuses.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26647, "query_start_index": 26649, "query_end_index": 26649, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "90%", "inner_docs_start_indices": [176, 908, 1300, 2006, 2262, 2907, 3898, 4380, 4737, 5648, 6729, 7544, 8100, 8836, 9127, 9527, 9720, 10636, 10751, 10969, 11270, 11963, 12345, 12610, 13002, 13676, 14021, 14375, 14765, 15496, 16058, 16263, 16980, 17619, 18229, 18773, 19420, 19904, 20113, 20542, 21177, 22268, 22721, 23164, 23448, 24236, 24753, 25202, 25425, 26201]}
{"id": "316644", "pid": "316644", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe ended our 16 day Italy trip in Rome after booking all our other hotels based on Trip advisor reviews - with fantastic results. We were extremely surprised by this hotel. While it's close to the railstation it was not centrally located for anything else. The hotel lobby smelled moldy and was threadbare. Rooms were nice enough except, as previous reviewers noted, small bathroom/shower stall. We had horrible service - wake up calls forgotten, misinformation on sites, etc. The breakfast served a horrifying glop of uncooked scrambled eggs that was scary to look at, let alone eat. The rest of the breakfast was uninspiring. Upon checkout they tried to bill us for internet charges we didn't even use. For the rate being charged, this was a disappointing stay.\n\nReview 2:\nLike most places in Rome the rooms are really small. Would probably go back again particularly given 5 minute walk to Termini Station. Staff were OK but had a little attitude that I couldn't quite work out!\n\nReview 3:\nThe staff wasn't all that friendly, save for one female employee. One of the male workers even gave me a little attitude at one point. Another thing I didn't like was the fact that you had to have your keycard inserted inside the room in order for the electricity to work. When you like coming back to a cool room, this is a problem. Also, the room was small and the shower was just tiny. I mean miniscule. Overall, the hotel itself wasn't that bad as far as cleanliness/food goes but we wouldn't stay here again.\n\nReview 4:\nWe stayed three nights at Hotel Raffaello in April at Easter time. The hotel is away from the main tourist area about a 10 minute walk from the Termini and 15 minutes to the Colosseum. We had a first floor room, to only one we could see that had a balcony which came in handy when you needed to dry some washing as there isn\u2019t a Laundromat near by and the hotel charges for washing is quite expensive. The room was large with a two seat lounge and a small table and chair. The walls lined with padded material which made it very quite. The bathroom was small and likewise the curved corner shower. Quality of the furnishings was very good. Staff were very helpful but there was a lack of tourist information in the lobby. We found that there could be a line up for breakfast if everyone decided to head out for their sight seeing at the same time. For dinner there are a number of restaurants within a short walk of the hotel.\n\nReview 5:\nI booked at the Raffaello on the strength of previous reviews and was not disappointed. As a solo traveller I am used to small single rooms in european hotels and my room was small at the Raffaello, but it was spotlessly clean and had all the necessary facilities. The small shower was not a problem for me. But for me the best feature of the hotel was the courtesy and helpfullness of the staff, especially those on the front desk. I arrived on a late flight and this caused no problem at all. When I arrived the duty receptionist could not have been more helpful and welcoming, and a problem with my transfer on departure (not booked via the hotel) was sorted out for me swiftly and easily. I am sure I will return to Rome, and will definitely stay again at the Raffaello. I booked direct with the hotel on the website and secured a better room rate than I could find with any of the usual online travel websites.\n\nReview 6:\nWe found the Raffaello hotel to meet all our needs. The room was very comfortable and even enjoyed the jacuzzi shower once we worked out how to use it! The location is excellent, 5 mins away from the Termini and the Colosseum and an easy walk to all other tourist locations. Especially enjoyed the breakfast which offered an assortment of pastries, cold meats, bread, scrambled eggs, fruit and cake. Yum Yum! Amazing cappuccino's!\n\nReview 7:\nYes, I can recommend this hotel. Just go there and relax as if at home. Service with a smile guaranteed. Staff very helpful. Meticulous cleanliness. Noise free. Location near central station and bus stop. Pharmacy, grocery, iron manger, bookshop, restaurants, you name it it is there near by.\n\nReview 8:\nThis hotel was extremely great value for money. The standart of cleanliness was impeccable and the shower was amazing. We had booked an apartment and it fell well below the standard we expected and we really thought that we would have difficulty getting a hotel room. However, the man on reception was extremely helpful and gave us an absolutely brilliant deal because we took a \"queen\" size bed, which would normally be for one, but its the size of a standard british double. He was like a breath of fresh air. This hotel made, what could have been a dreadful experience on our first trip to Rome, into a wonderful experience. The location is also very good for metro and termini railway station. The breakfast was really good We would stay here again, if we come back to Rome. Thank You to staff at Hotel Raffaello\n\nReview 9:\nIn spite of the traffic problems, poor street design, and humidity, this hotel was TERRIFIC. The staff was very friendly and gave us great advice. The rooms were small, yet clean and air conditioned. If you don't travel outside the USA please be advised that hotels in Rome are small (like B&Bs) and sometimes hard to find. The daily breakfast buffet, which is included in the price, was also pretty nice.\n\nReview 10:\nMy mum and I stayed here twice in September, for three nights before visiting Tuscany and then one night before flying out of Rome. We could not fault this hotel. It was absolutely perfect. The room was beautiful with shutters that opened out onto a wonderful view of the Rome buildings, the bed was comfortable, and the front office staff were friendly and helpful. The breakfast is a great start to the day with fresh coffee and toast made when you arrive at the table. The coffee was the best I had in Italy. The hotel is situated in a good neighbourhood and is a short walk to the Colosseum and Termini Station. We also walked to Trevi Fountain, Spanish Steps, Piazza Navona, The Vatican, and the Panthenon. There are lots of great little restaurants in the area and we felt very safe walking around at night. When we arrived back for a second stay, we were greeted like old friends. When we return to Rome, we will definately be staying at the Hotel Raffaello.\n\nReview 11:\nVery clean, well-maintained hotel with great location and remarkably helpful staff. There is an extra concierge to greet you in the morning and to help out when the one at the desk is busy with people signing in or out. Free coffee all day! Close to the metro, but you can walk everywhere except maybe the Vatican, and the Colosseum and Forum are downhill.\n\nReview 12:\n19th to 22nd january 2008. Mark.Basildon. just stayed 3 nights at the Raffaello hotel in Rome. Absolutely loved Rome. Hotel was the best 3 star that we have stayed in Italy.Rooms were of very high standard and hotel in general had a touch of 4 star class throughout. Breakfast(served from 7 to 10am|) was good but get their early to get the hot scrambled eggs. Location was perfect for all major sightseeing trips.only a 10 minute stroll to colloseum or max 15 minutes to Trevi fountains. Only thing lacking was a hotel Bar but the Druids Irish bar was on the next street corner. Highly recommended and we will definately return.\n\nReview 13:\nI stayed here with my partner for 8 nights while on vacation in Rome. The hotel is located in a quiet & convenient area, the metro is a short walk away and the Colosseum an easy 10 minute walk. The hotel is close to many conveniences; bistros, pharmacy, coffee shops, a laundry mat, great restaurants and boutique type shops. The room was clean and traditionally decorated and also had a modern flatscreen TV, and a computer desk. The bathroom was lovely and clean, the shower was small but ample. The method of in room WiFI was great, you could buy a block of time cheaply, and you had the ability to log on and off until your time ran out. Very fair. Overall the hotel was of a high standard, the customer service was outstanding. The buffet breakfast was a great, with everything from pastries, to toast, cereals, to fruits, cold cuts, fresh coffees & cappuccinos. A special mention to the lovely happy waitresses who looked after us each morning in the dining room. Look forward to a return stay.\n\nReview 14:\nFrom the moment we walked in and the two guys behind the desk barely noticed we were there, much less a welcome, should have been a dead giveaway. Very small room, though it was clean and not worn. Not quite sure you could call them pillows, just a hunk of not very comfortable foam. But perhaps the biggest surprise was still waiting in the loo. Not quite sure what the room's designers were smoking when they located the toilet where it was inaccessible by all but the most nimble of customers. May satisfy some city ordinance for having one in the room, but that's all it satisfied. This is no three-star hotel on any continent, and greatly overpriced as it is. The ONLY redeeming value is its proximity to Roma Termini if you need to catch an early train as we did.\n\nReview 15:\nJust returned from a 3 night stay at the Rafaello. What a great choice! Spotlessly clean rooms and a great jacuzzi shower. What more could you want? Maybe the pillows could have been a little softer!! Staff were great, and very obliging in whatever we asked of them. Recommended a great little pizzeria just around the corner on the first night; even phoned ahead to let them know we were coming! Within walking distance of all the well known sights and in a seemingly safe area. Stored our luggage on the last day until we were ready to leave for the airport. Arranged taxi from the airport on arrival. Not cheap at 45 euro, but worth it if your not sure where you're headed. Had been advised that the area around te Termini isn't safe at night. This was confirmed by several people. There's a huge choice of hotels in Rome and it's difficult to decide which is best, but if you want a reasonably priced hotel in a good location, then this could be for you.\n\nReview 16:\nHotel Raffaello is nicely located near restaurants and access to shopping and sight seeing. We stayed two nights during our trip to Rome. We had an easy walk from the hotel to the Colloseum. We were able to access many other sights on foot which made seeing the city much easier. The hotel offers wonderful accommodations. We had a room with a balcony and were able to enjoy a glass of wine at the end of a long day. The breakfast is spectacular and very filling.\n\nReview 17:\nWe stayed here from Christmas through New Year 2008. We had a wonderful time. The room is among the best we stayed in, in Europe. The location was great! - walking distance to Termini and to the main historic locations. The room was very clean and had a full size bath. Our bed was two twins put togther to make a queen size or larger bed. The breakfast was good as well and had a large assorment of pastrys, bread, meat and even scrambled eggs.\n\nReview 18:\nthis is not a 3 star hotel. the quad room we were given was clean but that is the best i can say. it was depressing. small dark no natural light. overlooking elevator shaft. awoken in morning with scraping dishes. moved to better hotel for third night. will never trust trip advisor again. second bum steer! !\n\nReview 19:\nThis hotel served as a great base for seeing rome. We were lucky enough to get the terrace room which was a beautiful outside space. Breakfast was ok, but the coffee not so great. there are great coffee shops just down the road though. The price can only be described as fantastic value for money! I would recommend this hotel for just about anyone.\n\nReview 20:\nOne of the best hotels I've every stayed at around the world! They staff is very helpful and professional! Close to all the sights and great restaurants. Second ti e in this beautiful hotel and will be back again soon!\n\nReview 21:\nBeing in a classical european city and not having a huge budget I wasn't expecting much but I was surprised on how everything looked in the hotel. Rooms were very nicely appointed with modern bathrooms and classical upholstered walls. Bedroom wasn't huge but my family spent the time seeing the city and only using the room to store our luggage and sleep. The hotel was quaint and cozy, had all the amenities we needed, and served a nice breakfast in a neat little area up the stairs from the lobby. Driving our rental car was a little tricky, too many one way streets that make you drive far to get to the location (once i had to take a shortcut down a one way street, going in the opposite direction) but location was worth it. Would definitely come back and recommend to friends.\n\nReview 22:\nThe Rafaello Hotel is in a great location in Rome. Close to the Roman Colosseum and walking distance to the train station. There are a choice of tour buses to take you around Rome that stop a block from the hotel. Our room was clean and quiet. We enjoyed the complimentary breakfast and the staff was very helpful and friendly. We would stay here again.\n\nReview 23:\nWe got rooms here at the last minute because we were stuck in Rome due to the BA strike. The hotel was very attractive, and much nicer than its moderate price would indicate. The room was large, clean and quiet, and the staff was very friendly and helpful. A hearty buffet breakfast (meat, eggs, cereal, juice, rolls, coffee, and more) was included. The hotel is within walking distance of the Colosseum and Forum, as well and many good restaurants and shops. We would certainly stay here again.\n\nReview 24:\nHotel position is fine, staff is ok, breakfast quite poor, but the rooms are extra-small! The bed in my room was an obstacle for the door to open, then i had 20-30 cm to the wall and even furnitures in the corner to cross for the toilet... I paid an average of 120 euros per night which i consider a real steal.\n\nReview 25:\nWe stayed for 5 nights in March 2012. Apart from the great location this hotel is very clean and well maintained. The staff (particularly the female staff members) are very polished and make you fell very welcome. The breakfast is great. Its nice to get good quality food at a budget price hotel. Yes the showers are a little weird (someone paid a lot of money to have stand up spa showers installed) but that's a very small criticism. Great eateries nearby and close to hop-on hop-off bus and underground train station. Check the local scooter hire place nearby for a tandem guided tour of Rome. They are lovely people and their prices are cheap. Only problem was the Internet connection was quite slow at times. We loved this hotel !\n\nReview 26:\nJust returned from a 6 night stay in Rome at The Raffaello Hotel. The hotel is centrally located between Via Cavour and Via Nazionale, about 5 minutes from Termini. Its also a 10 minute walk to The Colosseum and about 20 to most other sites( Spanish Steps, Trevi Fountain, Pantheon etc). Its a 45 minute walk from The Vatican. The Hotel is very clean and the room we had had a terrace(AMAZING). The staff are very friendly and help you with anything your heart desires. The breakfast buffet is sensational with eggs, toast, ham, cheese, salami, cereals, fresh tomatoes, danishes etc. There are no complaints at all about this hotel it was PERFECT HIGHLY RECOMMENDED. One tip: We went to a couple of Michelin Star restaurants in Rome-DONT BOTHER. They are very expensive and not as good as any Michelin Star restaurants I have eaten in in London-The restaurants were Baby at The Aldrovandi Palace Hotel and Vivendo at The St. Regis. Eat locally.\n\nReview 27:\nStayed here with my husband for 7 days in March 2009. The staff was very friendly, everyone spoke english and were available to answer any questions, call cabs, etc. The breakfast was great - plenty to eat with delicious pastries. The location was perfect - close to the train and subway but in a very nice, safe street. Never felt unsafe in the neighborhood. The hotel was also remarkably clean for a european/italian hotel compared to our past experiences. Cleaned early in the morning every day, very pleasant staff. Bathrooms are newer and kept spotless! Like many others, we found the showers a little small, but it was not a problem for us. Had a safe in the room which was nice to keep extra cash and passports so we didnt have to carry them around and worry about them. Would definitely reccomend this hotel to anyone staying in Rome!\n\nReview 28:\nMy wife and I arrived on August 27 for a two night stay. This hotel certainly met our high expectations. All staff members were exceptionally helpful and friendly. The breakfast offered was outstanding and the servers were very accomodating. I recommend this hotel with no reservations and would enjoy staying there again. It must be noted that many of the fine restaurants in the city are closed during August. This was not a big problem with us as hotel staff directed us to some very good alternatives.\n\nReview 29:\nHave just returned from a flying visit with my son and daughter to Rome and The Hotel Raffaello was the icing on the cake. Even though we were very early we were given one room straight away and were treated superbly by everyone throughout. Nothing else needs to be said and would certainly return\n\nReview 30:\nWe love this hotel, in a great location in Rome and close to lots of great restaurants and sights. This area of Rome is great at night and also walking distance from Termini. The breakfast is good too. highly recommended, watch the prices though they fluctuate quite a lot depending on the season.\n\nReview 31:\nMy new husband and I went to Rome on our honeymoon and stayed at the Hotel Raffaello. It is a very quiet and elegant hotel. It is conveniently located off of Via Urbana and about 7 blocks to the Metro station and Termini Rail station. The rooms are good, with the only complaint being that the bathroom was quite small- the shower especially with no bathtub. We slept wonderfully. The breakfast was great. You could smell the fresh baked croissants every morning. The coffee was amazing as well. The service for breakfast was great as well. You have to pay for wireless internet as in most European hotels (10 euro for 6 hrs total time). There is a great gelato shop (you get 2 or 3 flavors with each cup/cone; try crema or nutella) around the corner and a Snack Shop with the nicest owner 1 block away as well. The snack shop has the most amazing pizza (try the one with broccoli and mushrooms or salami and fresh mozzarella)- he is also very generous with the slices.\n\nReview 32:\nVery nice room! Clean, ample space. They provided a cot, free of charge. The breakfast was filling, typical European spread: boiled eggs, scrambled eggs, yogurts, breads, cold meats, cereals, juices. They had these phenomenal croissants that had chocolate or jam inside...yum! All staff were very professional and friendly. They recommended Ristorante Tema, it's a block away and the food was delightful - would definitely return to restaurant and hotel! We left our jackets in the wardrobe and they arranged *at our expense* to have them shipped to us...received in good condition!\n\nReview 33:\nGreat location, easy walking distance to the Coliseum and hop-on/hop-off tour. Breakfast was fantastic, clean rooms with good amenities. Very nice and helpful front desk staff. Free internet available with certain packages was very useful!\n\nReview 34:\nThis hotel has wonderful customer service that started even before arrival, with several emails exchanged and an airport transfer arranged. Already a great start, even prior to arrival. Then we got in from an international flight and since they were booked, could not check in early, however they held our luggage, and welcomed us for breakfast. They delivered the luggage, so that while we were out site-seeing, it was already in the rooms upon our return. The staff were all very helpful and the ladies especially, were so pleasant and friendly. Downside: several rooms are very small and found the use of the shower somewhat uncomfortable due to how tiny it was.\n\nReview 35:\nWe experienced excellent service at Hotel Raffaello (Rome).There is a friendly and welcoming atmosphere and they went the extra mile to accommodate our needs. The rooms were very clean with flat screen TV and SPA shower. The location of the Hotel was on a side road off the main road and very accessible to all that Rome had to offer. We have no hesitation in recommending this hotel and look forward to returning in the near future.\n\nReview 36:\nMy Mum and I spent 4 fantastic days in Rome celebrating her 50th Birthday. We chose the Raffaello Hotel based on the brilliant reviews on Trip and we were very pleased with the results! From the moment we arrived we received wonderful service. In particular the warm welcome we received from Francesca on our arrival, ensuring the room was ready even upon our early arrival and the beautiful flowers as pre-arranged with Alex. Also a very special mention to Massimo for arranging a wonderful meal for my Mums birthday (the HiRes) and for letting the restaurant know about the special occasion as they provided a cake and Prosecco! The only thing that prevents us from giving \u2018Excellent\u2019 marks is the fact that outside of breakfast you cannot get a drink at the hotel, but there are many nice coffee bars nearby.\n\nReview 37:\nRaffaello Hotel is in a fabulous location - walking distance to everything (10-15min walk to the Ruins, 10min to the Spanish Steps, Villa Borghese). We arrived early (mid-morning) and walked from Termini station to Raffaelo (approximately 10minutes while carrying/rolling luggage) and our triple room was ready. The room was very large, the third bed was nearly it's own room, gently separated from the primary living space by an electrical wall with the fridge and desk. Our room faced Via Urbana, which was busier than we expected, but wasn't bothersome. The bathroom was small relative to the rest of the room (very adequate, just limited space to put your things), and quite modern. The lift for the hotel is quite small (limited to 3 persons, but with luggage, that's an ambitious 3 persons). Breakfast was very nice, with tasty pastries, fruit, cereal, yogurt, coffee/tea/juices. Internet was reasonably priced (there is a computer terminal available) with passcodes for hours (so you didn't have to purchase by day, merely by a time allotment, 10E for 8 hours). The hotel staff were really helpful, providing directions and taxi service when we needed a lift to the airport.\n\nReview 38:\nAs a seasoned business traveller I wanted to find somewhere special for myself and my fiancee to celebrate her 30th birthday. This hotel was reccomended to me and certainly didn't disappoint!! Eduardo was a fantastic concierge/receptionist and couldn't do enough for us, the room was great (although fabric walls take a bit of getting used to!) and on top of all this the location was perfect, with the roman forum & Colusseum round the corner. Also, you can gain access to it's sister hotel next to the Pantheon, which boast one of the few rooftop terraces in Rome, great place to celebrate getting engaged whilst the sun goes down. A hint if considering this hotel - visit the Tema restaurant round the corner if you can, really really nice.\n\nReview 39:\nwe booked this trip on a whim and speaking no italian were nervous as to how we'd be treated. the front desk couldn't have been more lovely. we did say hello/thank you in italian and learned how to say the room number the first day. breakfast is a typical european b&b style, nothing great. i asked for one of the terraced rooms on the 5th floor (same price) when booking and was pleased to get it. it was a fantastic bonus and i highly recommend doing it. easily accessible to termini, the coliseum/forum. most other sights are walking distance or a 10/15euro cab ride. no complaints and would happily stay there again!\n\nReview 40:\nGreat location, 10 min walk to Termini, Forum & Coloseum. We walked to Quirinal, Trevi, Pza.Venetia, Capitolium, via del Corso, etc. Took the bus to Vatican and Borghese. Great quad room, excellent breakfast & service. Staff very nice, we booked the hotel car to go to Fiumicino and James was a great guide & driver. Loved Rome, we'll be back.\n\nReview 41:\nI can't recommend this hotel enough. The service from the staff was excellent and we were made to feel welcome by everybody. It was my wifes birthday and a complimentary bottle of champagne was waiting in our room upon our arrival. It was very clean, an excellent location(only 10 minutes walk to the colusseum and the main railway station). Overall excellent value for money\n\nReview 42:\nOur stay ended up being 7 days due to the ash cloud and we stayed all seven nights at the Raffaello. We had a great sized room on floor 1, just up the steps. We would rate the staff to be outstanding from securing a car to the airport to recommending restaurants they are ready to serve. They even gave us a bottle of champagne as we were celebrating our 30th anniversary. The breakfast was quite filling as well with meats cheese, fruit, cereal, toast, eggs and croissants even tomatoes on some mornings. Free wireless was a plus as we booked on their website. We Will stay at the Raffaello if we ever return to Roma.\n\nReview 43:\nFirst time in Rome, Stayed for 4 days (it rained for 4 days!). Hotel was excellent. Have recommeded to friends. If we return to Rome, we would not hesitate to book again.\n\nReview 44:\nWe'd recommend the Raffaello to anyone. It's within walking distance of the station, between 5 and 10 mins. It's a very well presented hotel, beautiful rooms, extremely helpful staff, very clean, comfortable bed, impeccable bathroom, quiet and they do a fabulous breakfast. If you're flying through Rome (as we were), you can walk south to the Colosseum and the Forum, then across to the Wedding Cake, down to the river, up to St Peter's and then back towards the hotel via the Spanish Steps and the Trevi at night. This hotel offers you a nice bit of luxury in Rome - recommended+++\n\nReview 45:\nThis is a great hotel. 5 minutes from the Colosseum and not more than a 10-15 minute walk from the other main attractions. Staff is great, helpful and friendly. Very small showers (perhaps a bit too small), but great water pressure. My only criticism is that while the first room we had was an acceptable size (not huge but not tiny), the second room was just way too small -- as in, the bed was pushed up against the wall because there was not enough room for it. But if you don't get that room (on the top floor), this is a wonderful hotel.\n\nReview 46:\nOur experience with the hotel was excellent. We came to Rome to celebrate our 16th anniversary. We found the Raffaello hotel on various websites including Tripadvisor and Venere where it was highly rated. We booked on-line and informed the hotel that we were coming there for our anniversary. We arrived early and left our suitcase at reception. The hotel is less than 10 min away from the main train/bus station, with many attractions in walking distance. Upon arrival that evening we were given a beautiful room on the top floor with a balcony overlooking the quiet street the hotel is on. The room was a good size with a spotless and roomy bathroom. The staff was very courteous and helpful. Breakfast was good, lacking only in vegetables which aren't common in Europe. Lastly, the evening of our anniversary we were surprised by the staff with a chilled bottle of Champagne, condiments and a lovely and warm greeting card, hospitality of the hotel. This was the greatest romantic getaway I could have asked for. We will definitely go there again when next in Rome !! !\n\nReview 47:\nRoom on the top floor had a great terrace with views of surrounding neighbourhood. Bathroom was clean with a tiny but functional shower. Lift only marginally larger than the shower. Walking distance to the Collosseum. Breakfast of standard European fare with good coffee made to order. Staff were helpful if a little tourist fatigued.\n\nReview 48:\nWe stayed there a total of 6 nights before, between, and after tours to the south and north. The hotel is small but very clean. Francesca at the desk is a friendly face and is always willing to do what it takes to help you out. It is within walking distance to the Termini Station but perhaps not if you have a whinny wife or girlfriend. I did pull my suitcase behind me when I made the trip alone. It is also a quick shot to the Colleseum. Trevi and the Pantheon are a bit longer walk. Some baths have the shower tubes which are a bit tight but doable if you are not a very wide body. They will offer to convert your bill to dollars but you do not get the best rate that way. If I return to Rome the Rafaello is a for sure a return visit. If you go be sure and ask Francesca for directions to the La Carbonara restaurant.\n\nReview 49:\nWe stayed at this hotel during part of our honeymoon and had a wonderful stay there. Our room was a large, the decor was lovely, we had a nice view, it was comfortable, it was very clean and the bathroom had the best shower! There were a lot of choices for breakfast each morning (meats, cheese, pasteries, cereal, eggs, fruit, breads, juices, coffee, tea). The location of this hotel was great for us, we traveled to most of the sites on foot, although I have to admit we had a little trouble finidng it when we first arrived. We would not hesitate to stay at this hotel again when we return to Rome.\n\nReview 50:\nWe stayed at the hotel late may/ early june. We booked two rooms (One Twin & One Double). Both rooms were clean and well presented. The rooms had everything we needed. The hotel was excellent and have no complaints bar the beds being a little too firm. Breakfast was excellent, with warm friendly staff. I would definately recommend a stay.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30146, "query_start_index": 30148, "query_end_index": 30148, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "88%", "inner_docs_start_indices": [176, 951, 1169, 1694, 2632, 3559, 4001, 4305, 5133, 5550, 6528, 6897, 7539, 8552, 9334, 10305, 10781, 11239, 11561, 11923, 12154, 12949, 13315, 13823, 14147, 14895, 15852, 16707, 17225, 17535, 17845, 18827, 19422, 19674, 20352, 20798, 21622, 22816, 23572, 24205, 24561, 24949, 25580, 25763, 26359, 26914, 27999, 28346, 29181, 29795]}
{"id": "155824", "pid": "155824", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy 3 sons arranged a 60th birthday treat for me at the Playacar Palace. It was heaven on earth for me. The Presidential Suite was beautiful and had a large terrace. The service throughout was impeccable...whether at the bar, the pool, the ocean, room service, turn down bed etc. The staff were friendly and professional..no language problems at all. The Japanese and Italian restaurants were what fine dining should be....great food and service..the wines may not have been up to par, but if were dissatisfied with a choice, they were eager to change for something more to our liking. The beach was clean except for Sunday....it is not maintained by the hotel...otherwise I would tend to believe Sunday would be the same as every other day! The proximity to the actual shopping area and city is a plus...just step out of the grounds, turn right, and there you are. The ferry to Cozumel too is just steps away. I look forward to going back. I have been to other all inclusives before, in Mexico and Dominican Republic, but what attracts me to this one more is the smaller size. It feels friendlier! And all the rooms have ocean views!\n\nReview 2:\nEverything was perfect!!! If you expect the best then you should absolutely choose PLAYACAR PALACE! The staff was extremely polite, the room was big like a small apartment,very clean and very comfortable. There were 3 different restaurants with really nice food and plenty of cocktails! IF YOU WANT TO RELAX I TOTALLY RECOMMEND IT!\n\nReview 3:\nThis place is really over-rated. They think that because they charge more money than other places that it is better. It is not better than some of the hotels for 200 a night. I feel they are like buying a mercedes...you just think you are buying a better car but in reality metal is metal...The pool is about three feet deep. It appears on the internet that there is an infinity pool it is not...food not that great....a 10 x 10 beach...way over priced....the only plus is that it is close to playa de carmen. The golf c'mon $180 to play bent-grass....The spa well 75 to have a back rub...\n\nReview 4:\nAs wonderful as it was two and a half years ago! Excellent service, food, accommodations. I felt like a queen. Very responsive to our needs and worked to make our experience delightful. Gorgeous views from the balconies. When a tropical depression came on on our 4th day there, staff worked even harder to entertain everyone and ensure we were having a good time. It was entertaining to watch the ferries try to negotiate to the dock in the rough waters. Kudos to Fernando in Guest Services/Public Relations for trying to help us locate lost prescription sunglasses and a miscommunication about cost of extra-curricular activities we enjoyed while there. We also enjoyed using the Palace resort on Cozumel for snorkeling. While the Cozumel resort was very good, the Playacar Palace staff outshines theirs!\n\nReview 5:\nwe bought a golf package from the Palace several years ago. W made our reservation, which was accepted. After we arrived, they said t5hey could find nonting in their records. After we showed t5hem our copy of the records, thaty clears says we are entiled to a golf week with our packege, thsy said then need to check with their office when it opens up afte the week. They hope to get back by Tuesday, (MONDAY IS LABOR DAY) They clerk then said she found the records, but still needed approval out of the main office. DO NOT DO BUISINESS WITH THE PALACE. DO NOT BELIEVE WHAT THEY TELL YOU. IWOULD SPEND MY MONEY AT ANOTHER LOCATION.\n\nReview 6:\nPlayacar Palace was fantastic. Went with my wife and 2 older children. The employees were absolutely fantastic. They would go out of their way to make your stay special. I would recommend this resort.\n\nReview 7:\nSo my sister had her wedding party here and although 99% of the group was staying here they still felt the need to charge us $1500 for a dinner for 30 people! I thought that was what the all inclusive thing was for. On top of that we had two guests that weren't staying here and the hotel made them pay $176 just to get on the property for 2 hours to eat a dinner that we already paid $1500 for! And on top of that they hotel manager caused a scene and pulled away my sister from the dinner to handle the issue of charging these people; the last thing she wanted to deal with at the time. Definately a five star price but unbelievably poor service. There are better deals out there people!\n\nReview 8:\nI have been going to Mexico for many years now and have stayed at this resort at least 7 times. The food is fantastic, the service is great and the location is fabulous. Located on the edge of the famous 5th Avenue, you have a choice of a quiet night on the hotel after dinner or a 3 three minute walk to the excitement of the street life on 5th Avenue. The staff are friendly with a great sense of humour. The girls who work at the pool and on the beach look after you with a smile all day long bringing food, drinks and water often right there as soon as you need a refill. Looks for Perla, Fanny and Nora, you won't be disappointed. The hostesses at the restaurants are also fantastic remembering you by name after your very first visit to the restaurant. We went deep sea fishing and caught a huge Mahi Mahi and the amazing manager of the Oriental Restaurant arranged for the chef to cook a couple of fillets for us and it was fantastic! This place has a great beach, great rooms and fantastic service...consider your next stay here ! Sharon and John\n\nReview 9:\nDon't go there if you have children. The music at the pool is awful, you think you are in a discotheque all day long! No shade on the beach with an intense sun....sorry ONLY 2 umbrellas for VIP ONLY. It's a shame.\n\nReview 10:\nThis hotel is set in a great location with a great beach with great service staff, with the exception of the the reception staff. It however not a 5 star resort !! So be aware ! Our original room was very disappointing. Thank goodness for the hotel credit! Food was disgusting !! No gym or spa on site, you need to take a shuttle which then they expect a tip for driving you ? Really? Smallest pool I've bend in a long time. Super duper Eric was great poolside entertainer. All I know us that I paid way to much money to stay here. I could have stayed at many other real five star resorts for a fraction of what I paid. !\n\nReview 11:\nI went with a group of 16, family, friends and coworkers between the ages of 23-56. The resort was big enough for everyone with enough things to do to keep everyone entertained. Plus it was close enough to walk to town, the main reason I choose it. The buffet food was ok, you get what you paid for. Everything was clean, service was good. Beach was beautiful. Only minor negitive is the rotating bars. Instead of all bars being open all of the time, which one was open rotated throughout the day and night. The nightly entertainment is pretty cheesy, but entertaining because of that.\n\nReview 12:\nFirst of all, don't believe any of the negative reviews. I read review after review. When I booked our trip most all the reviews were very positive, however shortly after there seemed to be alot more negative reviews....don't believe them. From the second we arrived here, we were treated like royalty. The service is top notch, the facilities are clean, the food in the restaurants is very good. There isn't one negative thing I could say about Playacar Palace. The location is perfect as it is right next to 5th Ave as well as easy access to the ferry to Cozumel. We met so many wonderful people as well. I have found my new vacation spot and I will never look anywhere else. By the 2nd night, the staff already knew our name. Love, love, love Playacar Palace.\n\nReview 13:\nexcellent location & great staff poor food presentation as the items were typically bland or tastless and lacked any dignity or imagination in the thier presentation poor food quality as my spouse and i were both sick and needed medical attention no real entertainment on site drinks were generally weak this is basically a two star resort but with a staff that is eager to please and make the best of an otherwise bad hotel sorry PALACE RESORTS but as frequent travellers to playa you are becoming an \" avoid\" on our list of recommendation\n\nReview 14:\nI went here with a group and absolutely loved Playa. The hotel is right next to the Cozumel fairy so we were able to catch that and go to Cozumel snorkeling for the day! It was an awesome location and I would go back here again. If I had kids I think I would recommend the Royal Playa instead, because it was a little bigger and seemed to have more to do for kids. Playacar Palace was a very relaxing spot and we had a great time.\n\nReview 15:\nI was in Cancun Palace in August 2009. I liked it so much that I came back in 2010 with all my family (14 people). This was my third year in the Palace Resorts and I found that Playacar Palace is smaller than the others Palace hotels, but the food, service, hospitality were excellent. The beach is super, the drinks too. The food the best, Chef Francisco took his time to make us delicious crepes for breakfast.\n\nReview 16:\nThe staff is so friendly, the food is fantastic and right on the most beautiful beach!\n\nReview 17:\nI loved loved loved the Playacar Palace. One of the best places i've ever stayed! The location in town could not have been better--1 minute from shopping, restuarants, the ferry to cozumel, etc. The beach was AMAZING, the service phenomenal, and the property was modern, simple, and very clean. The Italian restaurant was fabulous and the buffet was great. The sushi at the Asian restaruant was so fresh. Room service was totally accomodating, even put together meals at 2am that were not on the menu to satisfy my needs. The drinks at the bar were unlimited--unlike other hotels in the area that I've stayed at where they never ran out of EVERYTHING. The staff was so sweet, helpful--I love you Juana, Nora, Frederico, and all the others. i also enjoyed visiting the sister property for free at Cozumel for a change of scenery and snorkeling!\n\nReview 18:\nOur timeshare, Beach Palace, was not yet ready for occupancy even though when I booked the airfare they said that it would be. So, we traded for the Playacar. It is a stone's throw from the ferry to Cozumel, but that wasn't as fun as it sounds. We took the ferry on a windy day, and I thought that boat would NEVER get there. Also, Cozumel is not worth the trip, run down and dull. The Playacar literature says almost all rooms w/balcony but this is far from true. We had sliding glass doors overlooking the pool and ocean, but no balcony. I repeatedly requested one but nobody cared. The food was fine. At first it looks like the wine list is incredible, but often when you select something, they don't have it. The biggest disappointment was that the beach has been washed away. It's on the ocean, but the water slams into the sea wall and access to the beach is roped off...the sand is under water. Our teenagers were bored silly as there isn't so much as a pool table in the lobby. We'll never go back, give me Cancun!\n\nReview 19:\nIt starts with the cold wash cloth and champagne at arrival and only gets better. The place was very clean and well kept. Staff made sure we wanted for nothing. Beach was put in 10 days earlier and was fantastic!! While the hotel was great, what really made it was the staff. From our driver (Victor) to bartender (Gasper) and everone in between, they really make you feel welcome. Without question, the nicest and best vacation we have ever had! Room service was quick, maintenance too (tv went out, he was there in 5 minutes flat)! Food was plentiful and very good. Had a show every night, and activities during the day. 5th Ave was a hop and skip, ferry can take you to Cozumel if want. Spoke with others from different hotels, they like this place better. Planning a return already!\n\nReview 20:\nWithout a doubt this was the most incredible warm weather vacation we've had! The service was outstanding, the hotel was immaculate, the guest rooms were beautifully decorated and our room (239) had an incredible view of the ocean and pool. We were amazed by the standard of sevice by every one of the staff. They were attentive and determined to see that we were taken care of. The activities at the pool were great fun and helped us to meet other guests from all over the world. We hope to return next year.\n\nReview 21:\nWe spent 6 nights at Playacar Palace in October. Perfect vacation, romantic getaway, and relaxation! Travel was very easy, food and service surpassed our expectations, $1500 resort credit allowed for FUN (swimming with dolphins, romantic dinner on beach, golf, spa facial and massages, tours & souveniers). Took advantage of our little plastic bracelets to visit Cozumel and Adventura Spa Palace for kayaking, snorkeling, pool and beach FUN. The beach at Playacar Palace is paradise and the resort staff take care of its guests like family. Very nice shopping area next door in Playa del Carmen. Always something FUN for everyone. We hope to return again and again and again. PERFECT vacation spot!! !\n\nReview 22:\nMy husband and I just got back 3 days ago from Playacar Palace. We had a wonderful time. Its a smaller resort with a very laid back atmosphere. We went to relax as he had just returned from 7 months in Iraq. We could not have been more impressed . The staff is outstanding and the amenities were plentiful. We stayed in the honeymoon suite on 3rd. floor. It was luxurious. Very clean and spacious. I would definitely return. It was a vacation of a lifetime.\n\nReview 23:\nIam a palacepremier member since 2002 so I have many times visited all palace resorts the playacar palace is the company's small one and my favor one. located next to the port ,at the begining of the city ,you walk anytime,day and night everywhere easily rooms are deluxe as in all the palace resorts,food and drinks quality always the best you can get. Iam a vip member, and so I get always sea view rooms or presintetial suites as well as many special personalized services. I have unlimited golf, per week stay 1500.00 vacation dollars to spend ,best service 24/7,arrival and departure complimentary transfer ,spa services and more. rates I have for all the palaceresorts and leblanc are just unbeatable!! I also love le blanc that is best resort cancun has and moon palace at the riviera maya. the palace company has the best hotels for holidays in mexico and the island of dominican republic at punta cana. if you need any info about the palace resorts you can always contact me at elenareservation@gmail.com\n\nReview 24:\nWent there end of February, everything was good, food was better than the other Palace resorts. Staff great as always. Customer Service - Carlos was great - really helpful. This resort has a very good location on the Beach, out of the commercial side (other side of ferry dock) Good location to main square of town. Beach water temp was 82 degrees - pool was 86-88 degrees - both warm Highly recommend this resort Oh there was some construction starting around 9am (new workout room being built on site) Did the Cave snorkeling trip\n\nReview 25:\nI cannot say enough good things about the Playacar Palce. The Service was AMAZING! The food was also good. It wasn't the greatest but it was better than many places I have been. The rooms were very nice and the beds were confey which is hard to find in Mexico. The rooms were clean and not damp or musty which can often happen that the beach. The drinks were also made with decent alcohol. The only criticism I have is that there were no Umbrellas at the beach. So if you are on the beach there is no shade at all. You are a 3 minute walk from Paseo Playa del Carmen for bars and restaurants and shops. Also the ferry to Cozumel. Which I suggest for a day adventure. Also there were alot of families so if you dont want to be around kids consider. Great hotel and staff!\n\nReview 26:\nJust got back from a week at the Playacar Palace. We are regulars at the Palace resorts, so we had a pretty good idea of what to expect. Location - proximity to the town of PDC is a definite plus, easy walk to 5th avenue and all the shops, bars, etc. Also easy walk to the main beach, you have to walk around the ferry but its 500 yards max. Most rooms have a great ocean view. The beach is small, but the pool is nice- my only complaint is concerning the loud 'activities' - the staff does a great job providing entertainment, but it you just want to relax and listen to the surf you don't have that option. Food- Momonahanna's was good, nice sushi appetizer selection. Mexican buffet was fine, plenty of choices, my steak was a little tough. The steak at the Italian restaurant was great, so was the shrimp. Entertainment was pretty typical of the Palace resorts- some good, some great. Live band at the Luna lounge was pretty good. Room- great view, wireless internet worked fine, room service was great (many midnight palace club's!). Overall a very positive experience.\n\nReview 27:\nExtraordinary service, food, rooms, but sadly I have to rank this resort a tad lower as their Wi-Fi radios kept drifting in and out. They boasted that they had fiber optic service to their resort, but even when I WAS able to connect, the bandwidth availability was sorely under-provisioned for a resort this size. Playa car Palace will have to fixed this if they are to remain competitive with a demographic that will grow to demand this service. I did tell the hotel about th is need, but they did not seem to comprehend this need.\n\nReview 28:\nI have traveled to Cancun / Playa del Carmen region numerous times. Based upon reviews I have read on Trip Advisor, we selected the Playacar Place for our destination wedding - sight unseen. We were not disappointed. Service was outstanding, including the flexability of staff (which is rare). We also went to Cozumel Place - very nice also, but we liked playacar better. Also went to Moon Palace for the day - and will never go back. Too many people, and facilities were unkept in our view. At the Playacar the food was better than expected. I would really give it an excellent rating on everything, except for the beach area which was pretty much non existant. Proximity to 5th street was also an added bonus.\n\nReview 29:\nbeaches were very clean and safe, pool was nice and staff were fun. We had a waiter and his name was Dion, had him for our breakfast and never disappointed us. He was also part of the wait staff at a wedding reception we attended and he made sure no one had a empty glass. Dion yow are Awesome\n\nReview 30:\nJust came back today not use to smaller resort but the location, food, service were amazing and buy the end of the week really fell in love with this resort.\n\nReview 31:\nThe beginning of our trip was very nice; very friendly staff, great vibe at the pool & beach, so-so food, nice & peaceful rooms. Then there was a huge shift in service & no accessibility of prime locations at the pool & beach. A D-list celebrity party planner & his group of 150 loud & drug-using guests took control & had a majority of the staff scrambling around & catering to them. They sacrificed service to us, had workers constantly setting up and dismantling sets on the beach & pool area during lounging hours, & had music blasting until unreasonable AM hours. We were looking very forward to another New Years Eve beach party like we experienced at Cozumel Palace. Rene the GM apologized & tried to make us happy but what Playacar should've done was turned the Colin Cowie group elsewhere or given us a head's up so we could've stayed elsewhere. This group & shift in service was the very worst part of our experience, more so than the countless meals served cold, having ants in our room, & no lights on the tennis court.\n\nReview 32:\nThis place is great. The resort, inside and out, is clean. Yes, the beach is small, but very clean with no cigarette butts. The hotel is in a beautiful setting and is also very convenient for shopping. The best feature at this resort is the service provided in the restaurants, bars, and by the activities directors. Those employees are outstanding because they are customer service oriented. They are pleasant, helpful, and eager to please. I've not stayed anywhere in the US or Europe where the service quality of the empoyees was as high.\n\nReview 33:\nWe just recently returned from staying at the Playar Palace and it was truly an amazing resort. From the moment we entered to our last day all the staff were friendly and wonderful, catering to whatever you needed. We stayed on the 3rd floor and had a beautiful ocean view, the room was amazing with a huge king size bed and huge jacuzzi. Thank you to Juanita the hostess in the restaurant who my girls loved and all the waiting staff in all the restaurants, as well as all the bartendars in the pool and the lobby bar. Definately a place I would go back to!!! !\n\nReview 34:\nWe have just returned from a wonderful 11 nights at this hotel. There is nothing we could fault - the service was amazing and the staff couldnt do enough for us. The lovely waitresses around the pool (hopeless with names, apologies - Fanny and Nora who served us initially - thank you! ), the bar staff, 'Super Eric - what a lovely guy. The waiting staff in all the restaurants - we received the best service everywhere we went, staff remembered our names and looked after us throughout. The food especially in the Italian for dinner was fantastic. Our room was kept immaculate and room service was very efficient. Without going into details we needed this holiday to set us up for the next few months - which it did 'with bells on'. We met some lovely, lovely people and hope to return. Thank you!\n\nReview 35:\nThe title says it all. Loved the resort. We usually do not go to all inclusives because those lack an overall quality and style. Not this one. Very stylish resort, super nice building, everything is easy to access (no ridiculous local bus rides from the room to the beach or other places within the facility), perfect location being very close to downtown Playa yet remote enough to guarantee secluded beach away from sometimes crazy beach at the Playa. Will go there again for sure\n\nReview 36:\nOur trip to the Palace Palyacar was my first time in an all inclusive resort and my first time to the Mayan Riviera. We really loved both. The hotel was beautiful, the staff was very friendly an attentive, and the location was superb. We spent much of the day in the resort and we were completely pampered. After dinner we would head out to Playa del Carmen's Fifth Avenue to take in the nightlife. It was less than 2 blocks to Fifth Avenue! The hotel had 3 restaurants. I highy recommend the Italian and Mexican restaurants. The Asian was a bit bland but the sushi was pretty good. he only down side was that we had to travel 5 minutes away by hotel shuttle to go to the fitness center and the fitness center was pretty small. Overall I don't hesitate in recommending the Palace Playacar.\n\nReview 37:\nWe spent 8 days at the Playacar Palace May 27- June 3. There were 8 people in our group from 15 to 70 years of age, including 4 teenagers. Everyone had a tremendous time. The food and service were the best we've had in 14 years at Cancun area all-inclusives. Playacar food and service reminded me of the old Sun Palace of the mid '90's. Though the property, pools, and beach are small, we couldn't get the teenagers away from the Playacar except for a ferry ride to Cozumel. While there, we had a good time at the Cozumel Palace. They loved the activities. They made friends with all the staff and loved Fifth Avenue, particularly Senor Frogs. We have stayed at all of the Palace Resorts except the Beach and Xpu-Ha, and this and the old Sun Palace are our favorites. We have also stayed at a number of other AI's in the area and have been very dissapointed in the quality of food, drinks, and service at resorts other than the Palaces. We will return many times.\n\nReview 38:\nI just got back from one week stay at Playacar Palace, I was very apprehensive to go there,first I thought it is such a small resort compared to all the other Palace's resorts, but I was pleasantly surprised,first by the beach,and the service was impeccable. Dionicio who was our waiter every morning for breakfast was simply amazing, he was so accommodating and pleasant, he did everything he could to please us. Luis Chi is another waiter who was great. Then we had Servando who took care of us at the romantic dinner and who would check on us the other nights to make sure we were happy with our meals. And the last night before we left, Servando had the chef prepare a special meal for us, this kind of service is out of this world. Very impressive, will definitely go back there.\n\nReview 39:\nWe stayed at the Playaca Palace from February 7 to February 15, 2011. It was our third stay. As usual, the service was outstanding. The food was delicious and well presented .If there was an issue with the room all you needed to do is call and within minutes someone from the hotel was at your door to resolve the issue. It was our first stay since the beach was restored. The beach was just beautiful. Pure white sand. What stands out for me at the Playacar Palace is the standard of service. I have heard from friends staying at other resorts that their services were poor or the room was poor or the food was okay. The Playacar Palace is well staffed with people who are always ready to go the extra mile for you. I look forward to another stay at the Playacar Palace and to meet again with Julio, Jazz, Dionicio, Juanita, Carlin, Rodolfo, Jorge.\n\nReview 40:\nWe are Palace Premier members, and this was second stay at the Playacar Palace, almost exactly two years apart. It's still the restful, beachy place that we loved in 2009. The service, food, and facilities were all first class. I'll add a few things to prior reviews: 1. We loved our service from Perla on the pool deck, Israel at the Mexican/International restaurant, Angela and Sarmi as constantly concerned hostesses, and Angel as sommelier and flaming desert chef at the Italian restaurant. 2. The Playacar Golf & Spa is a wonderful facility. You can take the 3-5 minute shuttle, or walk over in 15 minutes. The spa was smaller and quite nice. 3. One issue - One of the nights the Romantic Dinner folks were forced into the Luna Lounge due to the Fire Show on the beach. The Palace should have set them up on the beach near the show. 4. The facility could use a few more beach umbrellas, although shade was always available for us.\n\nReview 41:\nI've never seen a more friendly and accomodating crew of people in another resort in Mexico. The lobby is not what you would necessarily expect when you get there, but the beach is just beyond the pool and it is a beautiful setting. The rooms are spacious, airy, lovely, and those with balconies, which most have, are gorgeous. It is less than 5 minutes walking distance from all the shops and restaurants on 5th Avenue, while many other resorts require a cab. Phone calls to the US are free, which is a definite bonus. The staff makes you feel welcome and I would definitely stay there again and recommend it to anyone. It's also great that the grounds are not so spread out that it takes you forever just to get to the pool, beach or restaurants. Loved my stay there!\n\nReview 42:\nOur daughter was married at Playacar Palace on December 27, 2006. The pre-planning, cermony and reception were stress free for us due to the efforts of the Playacar Palace's wedding planner and the hotel staff. We could not have been more pleased. Regarding the hotel and amenities...it was what we expected. We knew that the beach was small. However we were informed that if we preferred a larger beach we could enjoy the beach at Adventura Palace. As for the food, it was comparable to the fare at other All Inclusive resorts we have visited, except we thought the breakfast buffet was above average. A suggestion: rather than eating your breakfast in the restaurant, we would suggest that you dine just outside on the shaded patio. It is much quieter, plus you have a relaxing, scenic view.\n\nReview 43:\nI got married at Playacar Palace, and it couldn't have gone any better. Me, my fiance, and our family all stayed at Playacar. The whole staff was very accomodating. My mom was unhappy with the location of her room, and the staff quickly moved her to a better one. The entire stay was relaxing because there was always someone catering to you; offering drinks, explaining entertainment. The food was wonderful! There was an international buffet open for breakfast and lunch. When we got sick of the buffet, we ordered room service. The 2 restaurants (Italian and Chinese) were great. My dad especially loved the \"chocolate gondola\" at Terrazza (you've got to try one)! My wedding was beautiful. Yudelka, our wedding coordinator, made sure everything was the way we wanted it. We got married on a balcony overlooking the ocean, then went to the beach for pictures. We hope to visit Playacar Palace again soon.\n\nReview 44:\nThis was our second trip to a Palace resort (first was Sun Palace in Cancun), and we loved it! We went to Playacar for a week on our honeymoon and were very happy with the resort. Our room exceeded our expectations--it was larger than the regular room (likely because it was part of the honeymoon package) with a big balcony facing the ocean. As honeymooners we got a free package that also includes chocolate cake/wine to our room, t-shirts, a special dinner, etc. Location was great as it was near all the shopping and right next to the dock where the ferries leave for Cozumel. Food/drinks and service were excellent. My husband did a round of golf while I relaxed at the spa--both great experiences. We took advantage of being able to visit other Palace resorts and spent a day at Cozumel Palace (did some GREAT snorkeling there), Aventura Spa Palace and stopped in at Isla Mujeras Palace on a day trip to the island. Nice to see those places and eat at those restaurants. We definitely recommend!\n\nReview 45:\nWe own a timeshare at Palace Resorts. Have stayed at Cancun Palace many times. This time we decided on Playacar Palace. Stayed here for 12 days -- had a wonderful time. People, food , location are great. Would definitely recommend and will go back again next year to Playacar Palace.\n\nReview 46:\nMy girlfriend and I just returned from a trip to Playa del Carmen. We had an absolutely wonderful stay at the Playacar Palace. The hotel was great, the beaches beautiful, the neighborhood safe, and most of all the staff at the Playacar was excellent. The hotel is located extremely close to the \"5th Avenue\" shopping/entertainment district - allowing us walk there at night without any safety concern. The hotel was extremely clean and well kept. Most of all, the service was fantastic - I don't think I have every been to a hotel with such friendly staff that are so willing to go out of their way to tend to a guest's needs.\n\nReview 47:\nThis little all-inclusive hotel in Playa Del Carmen has a boutique hotel South Beach Miami feel. Excellent warm service from the Mexican people of Palace Resorts! Our ocean view room was gorgeous, overlooking the turquoise waters of the Mayan Riviera beach. The food, especially for the price, is excellent - especially the Italian restaurant. There is even a special upgraded wine list available, the first I have seen in any all-inclusive, which has choices such as Moet and Chandon champagne. The location is close to the town, walking distance to 5th Avenue. Note that the spa, gym and golf is off-site and requires shuttle service, but this is free and comes every 15 minutes. My wife loved the bed and air conditioning, very well climate-controlled - especially important in hot, humid June weather in Mexico.\n\nReview 48:\nJust recently returned from my stay at the Playacar Palace. Had a fabulous time! The resort is gorgeous, the rooms spacious, and the staff superb! Always polite, friendly and accomodating from check-in to check-out. We were there for a friend's wedding and of course the day of the ceremony, it rained. They found a more than suitable space for the ceremony right next to the reception area. It all turned out beautifully, would never have guessed that having the wedding inside wasn't the original plan. My only area of concern had nothing to do with the hotel, but with our travel agent. We booked through DestinationWeddings.com. Very poor service. Would have been better off booking through Travelocity.\n\nReview 49:\nI stayed at the Palace for a week and really enjoyed it. I went for a wedding and decided to stay longer and check out Playa del Carmen and Cozumel with the additional time. The staff was attentive and very accomodating at the hotel. The rooms are nice, beds comfortable, clean, etc.... I really enjoyed the spa services which are a short van ride away . There is a stocked bar in the room which was nice. There is room service options which was convenient for late night and mid afternoon snacks/meals. I would book again at this hotel.\n\nReview 50:\nWe stayed at the Playacar Palace in Mexico last week. The food and location was great. The only complaint we have is that this hotel did not have much trees for shade around the pool and beach. I would book this hotel again. The people are very friendly and they make you feel welcomed. Mario Mora from Olympus Tours was very helpful. We were suppose to call a day ahead to confirm our flight and arrange for the bus pick-up to the airport. He did that for us and he was always available in the lobby, should we need him. Thanks again, Mario. Travellers from Toronto\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34034, "query_start_index": 34036, "query_end_index": 34036, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "84%", "inner_docs_start_indices": [176, 1321, 1664, 2265, 3082, 3725, 3937, 4638, 5704, 5929, 6563, 7161, 7936, 8489, 8932, 9357, 9456, 10312, 11347, 12146, 12668, 13382, 13852, 14878, 15423, 16206, 17293, 17838, 18562, 18868, 19038, 20082, 20636, 21211, 22022, 22517, 23319, 24295, 25092, 25954, 26902, 27684, 28490, 29410, 30424, 30720, 31359, 32187, 32907, 33457]}
{"id": "183636", "pid": "183636", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLocation was good. View was nice. Room was mediocre at best. Bathtub had black mold growing at many of the grout lines--was nervous to put my washcloth down anywhere. The room just didn't feel very clean. For the price, we really felt we could have done better. Dissappointed and wouln't stay here again.\n\nReview 2:\nArrived after 8PM and decided to eat in hotel, it was the worst meal I had in Vancouver. The night before I left was game seven of Hockey play offs with Chicago, they didn't have a single reservation! Every place else was packed. No TV in bar area contributes to that. When asked they explained, \"That's the way we want it.\" Hotel is in center of Vancouver but it's a 15 minute walk to anything for tourist. Hotel is sold as upscale. I could tell when the water left in the room was tagged $4.50 if consumed. Don't put out the sign for conservation not to change the linens, they don't enter the room at all, do not replace coffee, shampoo, or vacuum. Exterior looks really nice, but they need an interior decorator. North tower foyer turns into sitting area, then bar, then restaurant. This area with 12 foot ceilings with no pictures or decorations and little color made airport waiting rooms look good. The south tower where we stayed was just as austere. The really good part of the hotel was the best weigthroom, pool, and arobic equipment I have experienced when traveling.\n\nReview 3:\nStayed in Vancouver for 3 day with our 2 young kids (aged 8 & 5). We choose this hotel based on it's star-rating, reasonable cost and centrally based location. The hotel staff were professional and courteous. We had no problems or complaints with our room. We had mapped out all the places were wanted to visit and because of it's central location, we were able to walk or take transportation very easily to our selected tourist spots. Therefore, we did not need to rent a car for our Vancouver visit and therefore no expensive parking costs. We had heard that parking in downtown Vancouver was quite expensive. Would have liked to rate this hotel 5/5 but we found the cost of eating at this hotel quite expensive. We had gone out for breakfast 2 out of 3 mornings but decided on the last morning that we would have breakfast in the hotel. The cost of breakfast (non-buffet breakfast -- standard fare) was approximately $80 for 2 adults and 2 young kids! I would advise eating out for your meals -- there are some great local restaurants/cafes within walking distance.\n\nReview 4:\nwe chose this hotel because it across the St Pauls Hospital . I was having minor surgery and this was convenient. Our room was spotless and quite large with a fantastic city view. The bed was VERY comfortable. I think the decor was a tad dated and could do with an upgrade but that is rather unimportant. We would stay there again but it would not be my first choice because I prefer a smaller hotel with more of a quirky vibe. It is a very nice hotel.\n\nReview 5:\nBig rooms. Very clean. Center of downtown close to everything! Find street parking and save some money.\n\nReview 6:\nNot sure how this got rated as four star. The room is small and old. The service is lousy. There is North Tower and South Tower. The South tower lobby is small but the North tower is much bigger. Our room is in the South tower so I can only comment on that room..\n\nReview 7:\nWe stayed at this hotel for 1 night in early July 2010, prior to boarding our cruiseship. We had a nice room in the North Tower with a bit of a view of the ocean and mountains. Room was spacious and very comfortable. Got a good deal on Priceline, so the quality/price ratio was pretty good. For breakfast we found a nice little diner on Davie Street, just around the corner. Location was great, easy to walk and to get around with public buses. The taxi to the check-in for the cruiseship was only 8CanS.\n\nReview 8:\nThe hotel is centrally located--Robson St, the waterfront, gastown and Chinatown are within easy walking distance. Stanley Park and Yaletown are a long walk but we had nice weather so it was certainly doable. The property was a typical Sheraton, we had a nice balcony to watch sunsets and could see the water and mountains in the distance. I have one complaint....when I got into bed the sheets had a BO odor in one spot which made me suspicious as to how often they are really changed. We had them changed right away so we were ok for the rest of the stay but it creeps me out to sleep in hotel beds now (more than usual)...\n\nReview 9:\nStayed at the Wall Centre for 2 nights in early February!! Terrific Views from our floor. Great Front desk and Concierge services. Were told about some Great places to eat nearby (WEST) & (Rain City Grill) Both very good and nice locations, Did some heavy shopping and then back to the hotel, the rooms are nicely appointed and the Bed was very comfortable. Will stay here again in the Future! !\n\nReview 10:\nthey over priced .in that kina service everything! never ever go there again... I stay for 5 nights and switch to FAIRMONT HOTEL VANCOUVER...will write a review after the stay\n\nReview 11:\nI stayed here along with my husband and son for one night last August. I was impressed by the location and the service we were provided by the bell and valet parking staff, but not so impressed by the quality and condition of the room. For $279 per night, I felt that the furniture and carpets could have been in better shape. The shower/bath area was worn down as well. That being said, the room was clean and the view of the city was spectacular! In my opinion, the price was way too high for the product. Parking was expensive and there was an extra charge for wireless service.\n\nReview 12:\nThis is so well located that the open-topped tour buses leave from just outside. Rooms are very well appointed with their own fridge. We lucked-in and got water-facing rooms which was a complete bonus for the Fireworks competition. Who knew? Room not ready on arrival though so perhaps they up-graded us out of pity. Or my wife's Gold Frequent Sheraton-Stayer card or whatever it's called. Actually that was probably it. Parking was 50CDN a day (with tax) and took a fair while from ordering the car to it actually appearing. Hotel is just opposite the hospital so I was expecting a night punctuated by sirens but none came. Perhaps they don't shoot each other or stab each other quite as regularly as we do in the UK or the US. Well located for shopping and eating and near to a supermarket if you want budget provisions.\n\nReview 13:\nAverage hotel Rooms were clean, but boring..could have been staying anywhere Service was non-existant..but its a business hotel..with over 700 rooms I wouldn't recommend, or repeat Cheers\n\nReview 14:\n$300 deposit - but i passed with that as last time it took 3-4 weeks to get my card reimbursed! So this time i did not put the deposit and i am pretty sure i got no internet access and well i was bummed. Lucky i had my USB Wifi stick..\n\nReview 15:\nI stayed at the Sheraton Wall Centre for one week for a conference. My room was on the 30th floor of the south tower. The view was absolutely gorgeous. The rooms are small but the beds are really comfortable and there's free wifi throughout the hotel. The bottled water in the rooms are also free. The hotel itself has a really weird architecture. My conference meetin rooms were near the north tower so I had to do a lot of walking to get from south to north. The elevators in the south tower are incredibly slow, north tower elevators were a bit faster. The hotel location is great though - smack in the middle of downtown Vancouver. Hotel service was also really good. Overall I do recommend staying at this hotel.\n\nReview 16:\nCheck in staff had no personality. Changed room as first room too small for family of 4 and on low floor and noisy. Swapped to north tower, better room but toilet flooded the bathroom and carpet. Changed to another room a few doors along and that toilet also flooded. Cleaner said there is a known problem with plumbing in the north tower. Don't we know it. Eventually on last night given a suite back in south tower,after all the packing up each time, we wondered if it was all worth it. Room decor depressing, brown stained carpet,better in the suite, but as it was our last night we couldn't appreciate it. Fortune to park too. you would think as paying guests it would be nominal, only the Sheratons in Canada charges so much, we were stung in Calgary too.\n\nReview 17:\nIve stayed at 20 or so hotels in Vancouver and this is the only one I will never stay at again. It looks nice on the outside but the rooms are mid eighties, the internet jack was broken off, the AC humms so loud it wakes you up at night and the elevators are always so slow and packed its worse than the Marriot Marquis elevators in NYC. On check out we gave them our bags to store for an hour so they put them on a cart and left them in the middle of the lobby so anyone could just grab them and leave with them. After watching this for 10 minutes we asked the guy to put them away so he put them behind the desk for 2 minutes them shifted them back to the mid lobby again. Total disrespect for someones belongings, AVOID this hotel, it has way too many people for the infrastructure and there are so many other better hotels in Van\n\nReview 18:\nWe are on the second night of a two day stay, but I am confident of our experience that I can comment on it prior to checkout. We are staying in a large room in the south tower and couldn't be happier. I reserved the room via hotels.com and was expecting to have a less than happy experience (based on a few reviews previously posted) but all that went out the window when we showed up and were treated very, very well by the staff at the south tower. I was originally assigned a 2 double bed room, but when I inquired if we could get a king bed room instead the girl at the counter said \"no problem\" and proceeded to check for me...finding one of 4 that were available and checking us in with a very cheerful attitude. The concierge in the lobby was used a number of times, and each time the individual at the desk was very helpful and polite. We would definitely stay here again and would highly recommend this to anyone staying in Vancouver.\n\nReview 19:\nWe booked this hotel through hotwire and t's NOT worth the money we paid for!! We asked for non-smoking room because of young kids, however, there's very strong cigarette smell in the room that we have to open the window for the night. Room carpet is very dirty, so is the floor of bathroom. One thing terrible is the toilet seat, it cannot stay up by itself when boys using it, you have to use one hand to hold it, otherwise it will fall down. Maybe only our room has this toilet seat problem, so please stay away from Room 707!!! The hotel location is okay, but no free parking, prepare to pay 41CAD/night for self-parking.\n\nReview 20:\nWe stayed at the Sheraton Wall Centre for 3 nights in July. The hotel is centrally located especially if you're planning to get on a cruise ship. We stayed in the North Tower and the rooms were large enough to accomodate 4 people comfortably. Good value for the money. In addition, we had great service while we were there. While at the hotel we were looking for a microwave to heat up some pastries and could not find one. We asked at the front desk and 10 minutes later a microwave was sent to our room! I would highly recommend this hotel.\n\nReview 21:\nWe stayed here two nights and were very impressive. Nice sized room with fabulous view of the city (we got the 29th floor). AC worked really well. Helpful staff, particularly the bellmen. Great location right in the middle of everything and restaurants and a grocery just a block away. We loved the free Wifi in the business center with over 7 huge screen computers. For the price we paid off Hotwire, terrific value and nice experience. I was more than satisfied.\n\nReview 22:\nDesign of rooms means noise from corridor is a given. Not helped on my first night by corridor arguments and some very noisy guests nextdoor (who were evicted the following morning). Beds comfortable but rooms small, wifi expensive and always a line at the front desk. Admittedly the staff were friendly enough and moved me to a room at the end of the corridor where noise was less of a problem. You can find much better in Vancouver for less money.\n\nReview 23:\nStayed 1 night.Got an excellent rate on a corner room high up in the north tower. Very comfortable bead the room was lovely. Service excellent.Valet parking$20 a day. Cant wait to return,loved it.\n\nReview 24:\nI forgot how nice it is to stay at a hotel that has modern amenities. Here is my list: Master Room Switch - all lights off, at once. Cool. Cupboard light when the door opens, Nice. Simple Thermostat. Up = Heat, Down = Cool, Fan on/off. And it's quite. Comfy. Desk and chair that you can work at. Chair arms actually go under the desk. Works. Shower light. No blinding experience first thing in the morning. See. Card needed to access floor. Security (but not needed in this area). Starbucks in the room. Real Cream, no powder. Stirring. Finally and this is a neat idea. They have card that allows you to get a $5.00 gift card at a local food store if you want to pass on housekeeping. So drives local businesses and save on really unnecessary housekeeping, chemicals, washing towels, etc.\n\nReview 25:\nGreat hotel, I was upgraded to a good size room, high floor, corner suite..modern, clean and good location downtown. Bar is a bit quiet, restaurant service was good, a bit $$ for breakfast..gym and pool were nice...overall a modern, clean hotel in downtown nr Robson street...good choice\n\nReview 26:\nOur room had a wonderful view and was fairly large. It was almost like being in a suite as we had a sitting area next to the bedroom area. The bed was particularly comfortable. This hotel is great for business travelers as the rooms have lots of electrical outlets and free wireless internet access. Our concierge was very helpful with restaurant suggestions and reservations. We had breakfast at the hotel and found it to be very expensive with only fair service. When making reservations, try getting a higher floor to fully appreciate the superb views of the city.\n\nReview 27:\nThe Sheraton Wall, has to be the most terrible hotel we have ever stayed in. It is totally impersonal. The rooms are not the largest and quite honestly were in need a refurbishment ( 5 years ago ). This hotel came as part of a package booked with Rocky Mountain Explorer, and for what they charge you would expect a higher quality of hotel. As soon as you get to the elevators you are hit with a horrible stench, and wait until you arrive to your rooms, it is disgusting. We had a balcony which had not been cleaned in god knows how long, full of pigeon droppings a closer exploration of the room showed it too had not been properly cleaned for an age, beds are terrible too. DONT STAY HERE, THERE IS MUCH BETTER IN VANCOUVER FOR LESS !\n\nReview 28:\nChose this luxury hotel to relax and enjoy our honeymoon however was very disappointed in the size of the corner room we were given, staff seemed to be annoyed when asking questions and were not very hospitable. The restaurants were usually empty and had an uninviting feeling perhaps because of the prices and many many other options in the city. For the price and the luxury brand we felt short changed. We left the hotel early to stay somewhere else.\n\nReview 29:\nStayed here for a business conference at the convention center in August 2011. Very nice place with a great location close to the convention center. Rooms were very nice and fairly modern. Had flat screen TVs and very comfortable beds. The swimming pool and fitness center were also nice after a long day of meetings. Don't really have anything to complain about... it was expensive, but hey, its Vancouver! Perhaps the most gorgous city I have ever been too (keep in mind I was there in the summer when it was a perfect 70 degrees F while it was over 105 degrees every day back home in Tulsa). The city is very nice and clean with a beautiful view of the mountains across the bay. Hope to get back soon! Tip: A cab from the airport with tip was almost $50. After I was there a few days I discovered there was a rail system with a stop just a blocks from the hotel... so it cost me $3 to get back to the airport and it was faster!!! Lesson learned\n\nReview 30:\nStayed here for several nights last month--wasn't too sure we'd made a good choice after reserving the Sheraton through Hotwire, but had a very nice stay. We had to wait a while when we attempted to check in a bit early, but were rewarded with a room on a high floor (26th floor?) with great views, although we happened to be there during a (by Vancouver standards) heat wave, and so things were hazier than usual. The location was great, the room very nicely furnished and reasonably sized; the service was somewhat impersonal but not surprising given the size of the place--and frankly, that's not why we stayed there. Great city--TUTS was a highlight!\n\nReview 31:\nStaff are helpful and curtious, definately one of the best places I have stayed at and would definately recommend it to everyone.\n\nReview 32:\nI stayed at the Sheraton Wall Centre from 11th Mar 2012 to 13th Mar 2012. The staff at the check in desk, a guy was not welcoming nor friendly. He did not greet us at the desk and simply just ask for our credit card. Our stay was already prepaid and he did not inform us that he had placed a hold on our card for incidentals. We were from America and we only realize that when the bank called and ask if it was a fraud transaction. Of course i understand that almost all hotels placed a hold on cards for incidentals but i just wish that we were informed. We check in at the South Tower and the guy again did not provide us directions to get to the North Tower nor were we told that there were free Wifi throughout the hotel. Rooms were still ok but overall, not a pleasant experience. This hotel is not exactly located near downtown too. So be prepared to walk.\n\nReview 33:\nHad a confirmed room for the North Tower (had been warned about the South Tower by a review on Trip Advisor...all facilities, restaurants etc are in the North Tower) When I arrived I was given a South Tower room and told there was nothing available in the North Tower. The room was cramped, furnishings hideous, the air-conditioning did not work (it was 80 plus degrees outside ) and I had an outside view of a demolished building through the window. I was promised/assured a room change after the first night, but there was no follow through as the staff had changed shift; the new woman on reception could not have been more rude. They claimed to have fixed the air-conditioning (in the process breaking the large mirrored wardrobe door!) but this was not so and, again, I slept only a few hours because of the heat. I feel sure that I would not have been treated thus had I been traveling with a male companion; I felt discriminated against because I was a female traveling alone.\n\nReview 34:\nThe hotel is a very nice one, but we didn't get an ounce of sleep all night because the beds were so hard and uncomfortable. It is also very noisy due to being in the center of town - cheap double glazing which isn't effective. The room was also not adequately heated so we either had to listen to a noisy heater all night or freeze. On top of that the service by one of the female cafe one managers was aweful. I got 50% of our money back but I will never stay there again! Nadine\n\nReview 35:\nWe stayed here because it was the location of a conference (I wasn't part of the conference; my husband and mother-in-law were). Our room wasn't ready on time and the front desk was understaffed. The room service prices were pretty steep, so I would recommend eating all meals at one of the 800 (roughly) restaurants in the immediate vicinity. Internet is pretty expensive unless you go down to the business lounge, and you have to pay for each computer you use. The location is great but there are a plethora of other hotels in the area, probably with a huge range of quality and price, so I certainly won't be at the Sheraton Wall Centre the next time I'm staying at a hotel in downtown Vancouver. Also, the restaurant wasn't really open in the south tower where we stayed -- you had to go to the cafe/bar in the north tower. The room was reasonably clean. Views were interesting but not spectacular -- our view was of the city and headed NE. We didn't take advantage of any of the other services in the hotel both due to time and not wanting to be charged an arm and a leg.\n\nReview 36:\nI've stayed here many times, both with kids and without. Only hotel in the area that can accomodate a large family in one room. The family suites with a king plus two double beds. Nice rooms, kids channels on TV, a great indoor pool with two hot tubs, nice food. A nice two-level club lounge with the usual happy-hour food and some AWESOME espresso. Service is great. Really beautiful grounds connecting the two towers. Great bar with nice entertainment on weekends. Rad pillows and reliable, luxe quality beds.\n\nReview 37:\nStayed here on two occasions -first for two nights and then just for one night (after a trip to Victoria). As we were out most of the time, we only really slept in the hotel, and did not get to use the bar, business centre etc. However, we were impressed with our room, which had great views, and - unusually for North America - efficient and quiet air conditioning. The bed was large and comfy. No complaints at all.\n\nReview 38:\nWe stayed here to go to a concert at the Commodore Ballroom. It was conveniently within walking distance of the venue, and of Robson for fun crepe breakfasts. The hotel was clean, service was great, room was large. The bed was on the firmer side, but I'm used to latex foam so I'm picky. I think we were put on a floor that used to be smoking, so the smell would hit me whenever we walked in the room. But otherwise, it was a good value because we pre-booked on the hotel's website (pre-paid) and got a good deal.\n\nReview 39:\nWe arrived early in the morning from an international flight, very tired and crossing our fingers for an early check-in. No such luck and, in fact, we found the receptionist very unfriendly, cold, uncommunicative and verging on rude. I don't usually pay much attention to service standards, but (being tired and emotional) I was disappointed with how unsympathetic and unhelpful the receptionist was. Anyway, we stored our bags with the concierge and wandered off for several hours. Our room was very nice though (and I think we were in the older tower). It was smallish, but very comfortable and clean. And the location is fantastic. We enjoyed eating and drinking on Davie Street and were able to walk to the seawall, the Granville Island ferry and Stanley Park, all of which I highly recommend. I would stay there again beause the attitude of staff is not that important to me - I just didn't feel very welcome on arrival.\n\nReview 40:\nMy wife and i had a wonderful 6 day stay at the Wall Centre. (10-10/10-16) I'd read plenty of reviews prior to departure and the 2 that concerned me the most were: cleanliness and comfort. Five stars for both!!. We were on the 15th floor over-looking the courtyard. The staff was busy but courteous--The food at the hotel is insanely priced but we bypassed that by getting out in the neighborhood and getting some local dining tips from the hotel staff. We decided to stay in one night and called the desk to help us track down a pizza place that delivered. They did it without blinking. Now, the hotel phone system was a bit whacky..from time to time,our calls were being forwarded to the wrong place but that was minor. Overall, a wonderful stay\n\nReview 41:\nWe stayed 5 nights in the North Tower and loved it. The first night was a bit alarming with guests arriving in neighboring room at 4am shouting and swearing. Security calmed them (but only for a little time) and we ended up being transferred to another room the next day. The room furnishings were very modern \u2026the beds excellent. However, the room carpet was badly stained and very much in need of cleaning or replacement. The panoramic views across the city from the floor to ceiling, wall to wall window were quite something \u2026 but as a vertigo sufferer took me a few days to get used to. The location is first class ..definitely would return.\n\nReview 42:\nI was in town on business. I left my iPhone in the room when I went out one afternoon. Came back and my room had been cleaned, and my iPhone was missing. When I approached the front desk staff to raise a complaint, they were dismissive and told me that if it was found I would get a call. I sure hope some housekeeper is enjoying their new phone. Not impressed.\n\nReview 43:\nFirst I would like explain why I said it was a bad location. This hotel claims to be downtown but it is on the edge of downtown which means a long walk to downtown ( which I wanted to avoid). The rooms were small and difficult to move around; a long mirror would have been nice. The staff is ok, nothing special, considering that you are supposed to be staying at a 4 star hotel. I would definetely not go back to this hotel. The walks to downtown wouldn't be bad if the weather was nice but since it was raining all the time, it was just annoying...it is an option if you are in Vancouver for the hospital; it is literally across the street\n\nReview 44:\nWe enjoyed our 3 night stay at the Sheraton Wall Centre. Everyone from the Bellman to the housekeeping staff was pleasant and professional. The location is Fantastic, walking distance to everything downtown and to the Granville Island Ferry.\n\nReview 45:\nJust leaving Sheraton (waiting for coach to whistler) so i will write this as it's fresh. Arrived thurs evening for two nights. Check in was a breeze . We were given room 2216 in the south tower. We had pre requested a high floor and hypo allergenic bedding all were ready for arrival. Excellent view from room with floor to ceiling windows. Large room with comfy sofa. Amazingly powerful shower and everything spotless. My wife noticed it could do with bathroom amenities like showed cap and cotton buds but no big deal. Large fridge for drinks and Starbucks coffee for machine. Decent tv and storage. Two closets. For a great priceline rate of $100 it's spot on. Great location for Granville and five mins to robson street.\n\nReview 46:\nNormally stay at the Westin but wanted the Sheraton Link and free WiFi that this hotel offered. Efficient check in and was able to secure at 4:00 check out. Nice size room with floor to ceiling windows and very comfortable beds. I stayed in the North Tower and did find it a little noisy across from the hospital but it would not prevent me from staying here again. Great location to all of downtown!\n\nReview 47:\nSpent three nights at the Sheraton Vancouver-Wall Centre. Our room in the North Tower was very comfortable with a wonderful wall that was all glass providing fascinating views day and night. After reading reviews on Trip Advisor, I chose a room in the newer North Tower. I was very happy that I did, because the South Tower was much less attractive. I didn't see any of the rooms in the South Tower, but the lobby and business center were a little shabby. The location is great - walking distance to shopping and restaurants. The Hop On/Hop Off bus stops right across the street, and the Hop On/Hop Off Trolley stops right in front of the hotel. Very convenient! We used the bus, but next time I would select the trolley, because the bus has one long all-encompassing route while the trolley has divided the same area into two routes, making it easier to go directly to areas that you haven't seen without having to pass through the areas that you had already visited.\n\nReview 48:\nWe stayed here for a Bachelorette weekend, thinking that we'd give the bride to be a special experience - What a joke! There was a very fresh puke stain in our suite. We requested a room with a view and they stuck us on the 6th floor, w/ no view. Anytime we needed any extras of anything they charged us $5 - There was 0 hospitality. For the money we paid for the suite, I'd expect A LOT more out of the Sheraton. We had friends that stayed at the Holiday Inn (located in a better location of DT) and we so happy with their suite and hotel staff - Save your money and don't book at the Sheraton - Not worth it.\n\nReview 49:\nI went to Sheraton Vancouver-Wall Centre with my wife and my 2 kids 11 and 12 years old. The second day we staid there we went on a day trip to Whistler and while we were away one of Sheratons employees has been in our room 3 times (at about 10, 11 and 15). This according there own log for the rooms. We were robbed of our childrens money, mobile, $ 1120, - and clothing in total values exceeding $ 3000, -. The hotel appears very arrogant and says they must rely on their employees. No one was follow-up from the hotel and completely dismissive attitude to the case. The hotel can not give any good explanation for why their employee hvar our rooms 3 times.\n\nReview 50:\nI have just stayed at the sheraton wall centre for the third time and it just gets better. I stayed in the North tower this time, in a corner deluxe room whic was stunning and only $20 more than the basic room. Worth the upgrade. Unfortunately i lost my passport whilst in Canada and the staff couldnt have been more helpful. Is the only hotel to stay in and the location is great\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29844, "query_start_index": 29846, "query_end_index": 29846, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 492, 1583, 2663, 3127, 3242, 3517, 4033, 4670, 5077, 5265, 5859, 6694, 6894, 7142, 7872, 8645, 9491, 10448, 11086, 11641, 12118, 12580, 12789, 13590, 13890, 14470, 15219, 15685, 16645, 17312, 17454, 18329, 19325, 19819, 20908, 21432, 21862, 22388, 23326, 24086, 24744, 25118, 25772, 26026, 26764, 27177, 28158, 28781, 29453]}
{"id": "289202", "pid": "289202", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOn the last day of our honeymoon we were confirmed to stay with the Hotel Antiche Figure. We arrived and they told us that we were a no show. There was a disconnect between the hotel and travel agent. They accomodated us by putting us in a private apartment. It was down at the end of an alley. Spray painted wall. Once inside we had no hot water, no phone, no alarm clock, and a bug zapper. As I read in bed I had bugs on my shirt. I'd think twice about this place. Management was not very friendly, but since we pre-paid they knew they must accomodate.\n\nReview 2:\nThe hotel stuff everyday would ask you 'is everything ok?'. Beautiful set up, particularly the bathroom facilities. Very convenient location, right opposite the Santa Lucia station (the main one in Venice) between the canal. Good range of buffet breakfast. Very good value for money.\n\nReview 3:\nA really nice stay in Venice. Me and my friend stayed in this hotel for three nights and we enjoyed it, really. Excellent staff, safe place and best location. Will certainly come again.\n\nReview 4:\nMy now fiancee and I stayed there for 6 nights. We had a memorable time. Everything was quite perfect. As you spot the property up a cobbled street it looks warm and inviting and even better than any of the photos on their website. The reception staff, were all very welcoming and charming - any request was met with a smile and prompt response. We stayed in a luxurious room, generously sized with a great marble tiled bathroom and very opulent. The view from our room was of a wall but did not hinder our stay as this is common of most accomodations in Venice. The breakfast (included) was as fine as you'll find in a European hotel, although advertised as an American breakfast? This has to be one of the best hotels in Venice. We'll definitely go back. The staff were so nice, they'll do everything to satisfy.\n\nReview 5:\nWe weren't sure what to expect but found out very quickly that the Francesca and Carlo and the rest of the staff were fantastic. They bent over backwards to ensure we were comfortable. The rooms were roomy, they let us check out a couple of rooms to see which we would prefer. Unheard of usually. We walked to the hotel just over the bridge from the train, a pleasant surprise and enjoyed the area very much. Nicely appointed with antiques and comfortable beds, great breakfast in the morning with excellent service. We really enjoyed ourselves in Venice.\n\nReview 6:\nThe location was ideal being close to the bus connections to the airport, the cruise connections, the railroad station, and the vaporetti. The rooms were beautiful, the breakfast was very good, and the location was nice and quiet at night. The concierge was extremely helpful, going above and beyond what was necessary to make our first stay in Venice perfect. We would definitely stay there again.\n\nReview 7:\nOnce again, Antiche Figure was an excellent choice for a pre-cruise stay. This time we took the bus from the airport to Piazzale Roma where we paid 10euros to store our 2 large suitcases overnight. We were then able to easily manage our carry-ons over the 2 small bridges from PR to the hotel. The following day we reversed the process to PR and used a land taxi to the pier. We had an excellent recommendation from the hotel for a wineshop frequented by locals, located behind the hotel. We enjoyed our evening meal at a restaurant, also recommended by the hotel, in the same vicinity. The service and facilities were all terrific.\n\nReview 8:\nVery clean hotel and very helpful staff. Very enjoyable to sip a glass of wine on the outside patio with the Grand Canal in front of you. We booked a room on the low end of the hotel's price scale. It was very adequate (as I said it was very clean, and that's really important to me, esp. in a foreign country!). The room was probably a bit larger than the std. European room size, but small by American standards. Overall, the room was decent enough but nothing to 'write home about'. Given the high prices in Venice, the rooms are competitively priced, but compared to elsewhere are a bit high.\n\nReview 9:\nThe staff was the most friendly group I have ever experienced in Italy or elsewhere. From the moment we arrived we really were treated like special friends. Restaurant and sightseeing advice were offered constantly. The room was comfortabe and well air conditioned although quite small. Breakfast was a nice selection of meats cheeses and pastries that were beautifully presented. The location was especially convenient, a 10 minute walk from the Pizalle Roma, close to transportation and the cruise port.\n\nReview 10:\n11-14 Sep 2011 Antique Figure Hotel Venice. Exceptionally good hotel close to station, air conditioning, good breakfasts, very efficient, helpful and friendly staff. Choosing the upgraded room with a view over the Grand Canal was well worth it. It was like having a front row circle seat in a theatre to watch the people, the vaporettos, the gondolas, the work boats, the water taxis. Part of a package so can not comment on cost\n\nReview 11:\nWe stayed at the Antiche Figure for 4 nights at the beginning of a two week trip to Italy. We were extremely impressed with the hotel, the rooms, its location, and the service provided. Our room overlooked the Grand Canal which was fabulous. I would recommend this hotel highly!\n\nReview 12:\nWhere to begin? The entire staff deserves ten stars -- they're courteous, professional, friendly, patient and extremely helpful. The hotel is conveniently located for exploring the city on foot or using public transport. An upgrade was offered; the room was well-appointed, very clean, extremely comfortable, not on the canal but well-lit. There is no charge for internet access on the computer in the hotel lobby; breakfast offers a satisfactorily broad, continental-style buffet (and proper \"espresso\" coffee). What's left? The staff again: they're eager that you enjoy your stay in their city. An excellent value all around; highly recommended.\n\nReview 13:\nWe were supposed to stay at Hotel Canal Grande but when we arrived, Alessandro offered us a room at Antiche Figure which is the sister Hotel nearby. If your lucky enough for this to happen.....TAKE IT! We were given a beautiful canal view room right across from the train station. It was amazing! The staff was friendly and so helpful. Carlos is a \"Rockstar\"!!! It rained one night we were there, but it didn't matter because Carlos would sing and we could sit in the cafe area and drink wine and espresso and watch the boats go by. Everyone who worked the front desk was wonderful and thanks again Alessandro for making our trip to Venice unforgettable. William and Christine\n\nReview 14:\nI don't often take the time to write reviews --- but our experience at the Hotel Antiche Figure was wonderful. Firstly, the location is very convenient write across from the train station if you are traveling to or from other Italian cites you just have to drag your luggage up and down 1 bridge and walk a short distance. It is also very close to the bus station and taxi stand which is helpful for getting to and from the airport. The hotel staff is absolutely wonderful --- very helpful and interested in your experience in Venice as a whole. Since we went at an off-time (January 2012) when the hotel wasn't fully booked the staff suggested an upgraded room (which was lovely and comfortable) for a very small charge. Again, I got the sense that they wanted our experience to be the best one possible. The hotel is clean and comfortable and the windows surprisingly block out any noise from being directly along the canal. We had to leave before dawn to catch an early flight and the considerate evening staff wanted to make us coffee before we left!\n\nReview 15:\nWhat a fantastic place! We booked with no real prior knowledge through Expedia. The bus from the airport cost a mere two Euros and dropped us just round the corner from this hotel. We received five star treatment ( in this three star hotel ). The desk staff were outstanding in their helpfulness and their recommendation of a local trattoria was so good we went there every evening. The room was beautifully appointed and we even had Venetian glass chandeliers in the bathroom. The breakfast was invoiced separately, but at five euros each was superb value with a choice of yoghurt, fruit, cereals, cold meats, cheese, various breads and croissants, preserves, etc. etc. The hotel is superbly situated for the water buses ( vaporetto ) and the main train station, enabling us to explore the entire Venetian lagoon and some cities inland too. I would more than happily stay at the Antiche Figure anytime.\n\nReview 16:\nJust back from 4 nights at the Antiche Figure. Located on the Grand Canal, so easy access for Water Taxi. Good comunication before stay by email and telephone all reception staff speak English, they were able to put our two rooms together as requested which was much appreciated. Very friendly welcome, keen to explain how to get around, find actual location of places and best routes. We had the Deluxe rooms overlooking the canal, 5 Star quality, large bathroom, large bed, chandeliers, tea and coffee making facitities, fridge. There is some noise caused by the Vapparetos but you soon get used to this and stop noticing it. Good continental breakfast, very nice staff on hand to offer a morning cappuccino. We had a few problems with transportation which the hotel were able to help with. We also had a few occasions to book or change restaurant bookings which the reception staff cheerfully did for us. As a first time visitor to Venice, I felt I needed more assistance than I have in any other city, and was so glad to be staying here. The best local restaurant we went to was La Zucca - excellent.\n\nReview 17:\nHaving read previous reviews of this hotel it seemd to be a suitable choice for our four day stay. The reality was......just excellent. From walking out of the station to see it directly across the Grand Canal we felt we had made the right choice and once inside the experience just got better. The staff were superb, being both friendly and helpful at all times. Breakfast was a treat, especially when taken outside at the canalside. Accommodation was of a good three star standard, but the staff were five star. We will be returning to Venice and we will definately be returning to this hotel. To all the staff....a big thank you!! !\n\nReview 18:\nFrom our unexpectedly early arrival to our late afternoon departure , the staff could not have been more helpful. We were lucky enough to have a view over the Grand Canal and the room slept 4 in comfort which few other Venetian hotels seem to be able to do, and as we have a 9 year old and 19 year old helped avoid the cost of 2 rooms. Ideally situated opposite train station and close to Piazzale Roma for buses and airport coach transfer avoided too much lugging of bags over bridges ! Also easy to find if you get lost as you just follow signs to the train station - really useful! Cannot recommend highly enough.\n\nReview 19:\nWonderful small hotel right on the Grand Hotel. Located away from the madness of the tousit areas...yet diretly across the canal from the train station and a few blocks walk to the bus station...the 2 ways into and out of Venice. The front desk people are great...reallyu care about their guests...and very helpful in finding neighborhood restaurants. One of the great bargains of Italy is the 24-hour pass on the water buses...take your own tour of Venice by day and night and go see the islands (Burano and Murano). Tip: BUy the ticket in early evening, go for a tour that evening..and then use it for the next day to see the islands. We found food in Vencie to be expensive and not great...but try to find the true neighborhood restaurants for an interesting evening and good food. We were careful regarding pickpockets but did have any problems.\n\nReview 20:\nWe lashed out and booked a Grand Canel view room and finished up with a top floor room meeting our every expectation. The hotel is conveniently located to Piazzale Roma (400 mtrs) and opposite the railway station. The hotel staff were excellent and advised some excellent non touristy dining options that turned out to be absolutely first class. In our experience it is always worth asking the hotel staff for dining options. You almost certainly wont be disappointed. The rooms while not being huge were extremely well appointed and beautifully decorated. Evening drinks outside watching the passing parade are not to be missed. A geat experience.\n\nReview 21:\nWe had four nights at this busy hotel. It is right opposite the train station on the other side of the Grand Canal. The location is great and we had no issues at all with noise from the boats on the canal. The room was wonderful, large and well appointed with lovely views of the Grand Canal. The staff were always friendly and helpful; always happy to provide advice whenever asked. They provide free Internet and a buffet breakfast is available on the ground floor. There is a bar downstairs and tables outside where you can relax and watch Venice go by. Our favourite restaurants where Osteria ae Cravate (great food and fabulous service) and La Rosa Dei Venti (try the Zuppa Pesce!) - both a short walk from the hotel in Santa Croce\n\nReview 22:\nThe hotel is in an excellent location. Close to the taxi / watertaxi / bus stations but far enough not to be troubled by them. The service at the Hotel is second to none.\n\nReview 23:\nAs usual i trawled through trip advisor to find a suitable hotel at a suitable price. I decided on the Antiche Figure due to the glowing reports.Believe me i was not disappointed, the staff could not do enough for you, for example i mentioned on the way out that it was raining, and loan behold a staff member produced an umbrella for us to use for the day! We stayed in a deluxe room facing the grand canal, the room was spacious, in gorgeous Venetian furnishings and fittings,also the bed was huge and very comfortable to boot.Tea and coffee making facilities in the room also which was an added bonus,especially for mainland Europe anyway.Location brilliant,just a short 2-300 metre walk to the bus station and half that to the train station.The overriding memory for me will be,the friendly,attentitive nature of the staff from the manager through to the cleaners! You get a sense they really care about their guests satisfaction, which is important to every paying customer.This was my fourth trip to Venice, and this is easily the best accommodation i have stayed at,also my first 5* rating.Superb! !\n\nReview 24:\nWe stayed at the Hotel Antiche Figure for our 3 days in December during our Italian Honeymoon and made the decision to book it based on the great reviews here on Tripadvisor, boy we were glad we did! The hotel is a solid 3 star with 4 star service.The hotel is located literally right in front of the train station so if your coming by train it's perfect. It's location is great as you will avoid alot of the tourist crowds, and the vaporetto stops are right there as well. The hotel was very clean and the staff was exceptional especially Alessandro, who was a tremendous help during our stay and gave us the inside info on how best to get around and what to see and what to avoid. The breakfast was quaint but good and the juices were fresh and delicious.Our room overlooked the canal and it was worth it to us. We highly recommend this hotel to all who are considering it. We will defintiely be back! !\n\nReview 25:\nThis was our first trip to Venice and the hotel was recommended by a friend. Location was excellent, as was the room overlooking the Grand Canal. Staff could not possibly have been any more helpful. They offered assistance to every request and helped make our stay so very enjoyable. This hotel is a \"must stay\" for us.\n\nReview 26:\nStayed at this hotel recently. Absolutely loved it. It is has everyone on the reviews has mentioned wonderful. The staff are friendly and can't be more helpful. we had a small room which by other standards really wasn't that small. Would recommend this hotel to anyone. Close to where the Ryan Air bus stops and within walking distance of all the major sites. Again Fab hotel\n\nReview 27:\nFab location just across the bridge from the Train Station and on the Grand Canal. Venice isn't huge so you can walk or take a water taxi where you need to go during your stay. an easy walk to where the busses pick up/drop off as well. Staff was incredibly helpful with restaurant suggestions and directions and aimed to make sure we were happy and had a nice stay. Breakfast was fine (could have a bit more selection of fruit or some savory items but adequate when compared to other hotels we've stayed at). They offered us to upgrade to a room with on the Grand Canal for half price when we checked in. They showed us both the room we booked and the upgrade before asking for a decision. We took the upgrade since it was a good deal. Beds were comfortable and room had plenty of room. Loved our time here!\n\nReview 28:\nEveryone who works at this hotel is friendly and very helpful. The staff knows Venice and will help you enjoy this wonderful city. Their restaurant recommendations were excellent. The breakfast was simple and adequate. The hotel is an easy walk from the train station or Piazzale Roma where the airport bus will drop you off if you do not have lots of bags as there are bridges to cross. Do not attempt to walk to the cruise ship terminal - have the staff arrange a water taxi. We will be back again - this is an outstanding hotel.\n\nReview 29:\nSpent three nights (two couples) at the end of October. Great rooms with balconies overlooking the Grand Canal. Nice breakfasts. Staff very helpful - would definitely go again, and recommend to others\n\nReview 30:\nIf you're searching for hotel accommodations in Venice, Italy - look no further! The Antiche Figure, located on the Grand Canal,is within walking distance of the Piazzale Roma, many restaurants and cafes, and shopping ! The room, which was our for two nights, directly faced the Grand Canal ( opposite the train station ) was charming, the complimentary breakfast was more than adequate and we can only describe the staff (Francesca, Carlo, Alessandro and Anka ) as delightful , helpful, and , simply, WONDERFUL. We highly recommend the Antiche Figure and will certainly plan to return.\n\nReview 31:\nThe Hotel Antiche Figure simply added to the lure of Venice. Upon arrival, the staff at the front desk were most welcoming and efficient. We were provided with a suite which had a kitchen/eating area and a separate bedroom. The newly completed decor reflected the style of Venice as it provided a comfortable space. The bathroom was large and featured a spa shower.The breakfast was served in an elegant room and offered a good variety of food for the guests. Cappuccinos were prepared by the breakfast staff as they welcomed you to your table. All areas of the hotel were very clean and well maintained.This hotel is located near the train station which means upon arrival in Venice, luggage can be quickly and easily gotten out of the way. By purchasing a pass for the vaporetto, all of the sights of Venice are easily reached by a boat ride down the grand canal. When we return to Venice we will most definitely stay here again.\n\nReview 32:\nIt was hard to believe this Hotel was only rated a \"3\"! My husband & I started our European vacation with a cruise to the Greek Islands and finished with 3 days at this hotel. It is located so close to the port that we were able to check out the hotel before we even took off for Greece. As such, we were able to look forward to even more luxury, comfort and entertainment once disembarked. This hotel has an excellent location for purposes of transportation to anywhere/anything. The staff were not only exceptional in demeanor and helpfulness, but also in timely direction to our every need. ALWAYS presented with a smile! They even extended this service and characteristic to anyone coming in off the walkway to get information! Our room was extremely accommodating/comfortable and even 'quiet,' as it faced the Grand Canal. We WILL come back to this hotel.\n\nReview 33:\nI booked this hotel upon seeing its reasonable price and high rating, and my expectation were all exceeded. The staff was extremely helpful, and made sure we had everything we needed. There was free internet and free breakfast. After arriving in Venice, I was so thankful that the hotel was located where it was. It would have been so stressful to have to search through the alleys immediately upon arriving in a foreign city. This was for our honeymoon. We stayed for 3 nights in a standard room, went to rome for 1 night (and stayed in a 4star that pales in comparison to AF) then came back and spend a night in a deluxe with a view. Their bathrooms are amazing. Things you should know an expect. 1. Building in venice are close together, if you don't pay for a view, don't expect one, and don't complain when you look out your window and see the side of a building. 2. The grand canal is Venice major street, boats are loud, it will not be silent. I am getting ALL nostolgic just writing this.\n\nReview 34:\nWe have just returned from a superb stay in Venice.10/7-14/7.The hotel was one of the best we have visted around the world and the most helpful !! When we arrived we were offered an 515 upgraded room in a quite alley which had just been completed. The room had a large conopy bed and a massive massage shower. Venice is a wonderful place with beautiful architecture and plenty to do.The hotel staff are brilliant and nothing is ever too much trouble. We would definately recommend this hotel . Thanks to all the staff at \"Antiche Figure\" for a great stay to celebrate our 6th wedding anniversary.\n\nReview 35:\nJust recently returned from 3 nts in Venice. Hotel was excellent and we felt in fab area. Staff all seemed friendly and helpful.Enjoyed sitting canalside at the hotel with a prosecco watching the world go by..would recommend Antiche Figure ! Just off the main area(of Santa Croce) discovered great restaurants in what felt like a film set...sitting out by a tiny canal with just the odd gondoler passing by was wonderful! Would love to return anytime of year !! Ciao.\n\nReview 36:\nWe booked through the internet and e.mailed the hotel we would be late and not to re-let our room. When we arrived they did not have a room except for an upgrade across the alley which would cost 50E a night extra! They did agree to one night at the old cost and then pay an extra 50E for the second night. Thought this was a bit of sharp practice. However room was excellent, shower etc very good, staff all very helpful and position very good. Make sure you get a good location map if you arrive in the dark. Most confusing as you leave p.roma where all the airport buses drop you. Air con was good which was needed as temps were in the high 30s when we were there.\n\nReview 37:\nWe have been in Venice for 4 nights last month (April 2009). We have booked this hotel depending on Trip Advisor\u00e2\u20ac\u2122s reviews and recommendations. At the end of our trip this choice proved perfect!! The hotel is in perfect place; just 5 minutes walk from the bus station, 2 minutes walk from the rail station, on an excellent position just 2 meters from the Grand canal (!) Very comfortable room, excellent service, very clean hotel, rich breakfast, the staff is very friendly and helpful -- they will do whatever is necessary to make your stay enjoyable. Fantastic view from our room (it worth the extra), amazing walks on narrow paths and canals, all day time (even late evenings), terrific pizza at every corner, hundreds of excellent restaurants everywhere, caf\u00c3\u00a9 on St Marks Square at \u00e2\u20ac\u0153Florian\u00e2\u20ac\ufffd (it worth\u00e2\u20ac\u2122s the extra 12 \u00e2\u201a\u00ac for live music) or sitting by the sea, shopping on Jewish area, having a gondola ride on narrow canals as centuries ago Venetians did so, thousands of masks and \u00e2\u20ac\u0153murano\u00e2\u20ac\ufffd glasses, etc, etc, \u00e2\u20ac\u00a6 We are looking forward being in Venice again !! !\n\nReview 38:\nJust visited Venice for the first time with a friend and we've had great weekend, thanks in no small part to this hotel. As other reviewers have reported, we were offered a two-room suite down the lane at the side of the hotel as a \"present\" on arrival, but we were so impressed that we decided to pay the small supplement to stay there for the two further nights of our stay, as it gave us the benefit of a room each, a small kitchen area and absolute peace and quiet. The location of the hotel is superb - really close to the airport buses, overlooking the hubbub of the Grand Canal (just sit out front with a cappuccino and watch how the various boats are used to support every day life in Venice), handy for the water-buses to and from St Marks, Murano, ... wherever you want to go, but also giving you the incentive to walk around and explore (don't forget your map!). The staff are a delight and couldn't be more helpful and friendly. An absolute treat of a weekend.\n\nReview 39:\nExcellent service from the very helpful staff and we upgraded,on arrival,to Grande Canal view,for very reasonable price. Room was clean,nicely furnished ,and the view..... well,what can I say?... Breakfast was basic ,but,ok..hotel bar prices very reasonable,and the offer of a free trip to Murano was available but,due to restricted time,and the fact that it was snowing,didn't go this time. Would recommend la Zucca restaurant (@10 mins walk from hotel) and Canneraggio district seems lively (some great little bars). The hotel is ideally placed,very handy for train station and coach depot (P.le Roma) = 5 min. walk max. When we return,as we surely will,the Antiche Figure will be top of the list,and we have recommended it to friends.\n\nReview 40:\nI loved how the person who greeted us at the front desk was so friendly and helpful, ~ offered us a room upgrade at a price which was worth it!!! The room we stayed in was excellent and surprisingly spacious, considering the fact that the hotel lobby and breakfast room was small. Definitely will recommend to my friends if they decide to visit Venice, and for me & my hubby, we will return!! !\n\nReview 41:\n600+ reviews can't be wrong I thought before booking and they were correct. Just the perfect hotel for your trip to Venice. Mind you, the staff knows that they have this extremly high ranking at Tripadvisor and they will go all the to keep it that way! Soon they will be opening another hotel across the canal. I wish them all the luck and hope it will be as great as the current hotel.\n\nReview 42:\nWe stayed in a suite for 3 nights and could not fault this hotel - excellent location, friendly staff and a reasonably-sized, comfortable room. We would stay here again!\n\nReview 43:\nSpent a romantic Valentines week in Venice, and the Hotel Antiche Figure was one of the high points. We were greeted by extremely friendly and helpful staff who were able to point us in the right direction for our first trip to Venice. The hotel itself is immaculately decorated, and kept in an extemely clean condition. We chose to upgrade to a larger room with a Grand Canal view, at it was difinitely worth it! All in all, one of the best hotels I've encountered on my travels, and we have already decided we will be staying there again when we return to Venice.\n\nReview 44:\nThis was my first visit to Venice, and not only was the staff -francheska & Michael excellent (gave us directions everywhere & with suggestions to restaurants). the hotel is extremely close to both the train station and bus station. don't get discouraged about having to roll ur luggage over 2 small bridges - it's typical in Venice-- and the hotel & service well worth it. I enjoyed my stay soo much I am planning my next visit this upcoming new year and def staying at hotel antiche. thank u francheska & michael for ur service!! !\n\nReview 45:\nOur stay at the Antiche Figure was absolutely fabulous. The staff were exceptional, all smiles and always willing to go that extra mile. Especially the wonderful Carlo at Reception. What an asset he is to the hotel. Carlo was always so helpful and suggested some terrific restaurants in Venice that served fab food. Too bad we didnt get a chance to say goodbye. He was away from the reception desk when we returned to the hotel, and off duty when we checked out the next day. Many thanks Carlo for all your help. Thanks to you our stay in Venice was extra special. Our room had a view of the grand canal and was elegantly furnished in true Venietian style complete with murano chandeliers in the bath. Spanking clean and spacious. Both my husband and I enjoy travelling and are quite fussy when it comes to hotels and this gem definitely deserves two thumbs up . This was the second time I used trip advisor to plan a holiday and I have to say it is one of the best tools available for holiday goers. The information and ratings on hotels etc is spot on and extremely accurate.\n\nReview 46:\nWe spent 3 nights at the Antiche and would certainly recommend it. The hotel started welcoming guests on 14th Feb 2003; they state that meeting/exceeding customer expectation is their #1 priority and every member of staff adhers to this principle. Effort has been made to use traditional fittings inside to match the external facade. Our room was on the small size but it was similar to anything (3star hotel) in Paris, Rome etc We were unsure about the air conditioning on the first night and left the windows open for air - a BAD mistake due to constant noise from the canal. The only downside was breakfast - only \u00e2\u201a\u00ac5 but not worth more. Venice is FULL of tourists - and the single experience was probably enough for us. We found 2 excellent traditional restaurants - Osteria Alba Nova (sea food) and All ANFORA Trattoria (best pizza in Venice, Europe. .. the World?). We had a single drink in Harrys Bar (\u00e2\u201a\u00ac36.50 for 2 Vodka and Tonics) In 45 minutes, we never saw anyone purchase a second drink! !\n\nReview 47:\nOur stay here was more than we expected. The staff was excellent! Parked our car and had a reasonably short walk to the hotel. The breakfasts had lots of choices and constantly replenished the supply as the morning wore on. The staff was full of recommendations for meals, sights to see and gondola ride tips. Venice was romantic and enchanting! We would definitely stay here again.\n\nReview 48:\nWe stayed at the hotel in November and had such a lovely time, the room was simply stunning, right down to the fact that it had cushioned walls!!!! we originally booked one of the red rooms but moved to the blue room overlooking the grand canal, and worth every penny, location? OUTSTANDING!! !, we came in on the train like some others, from Milan, upon leaving the train station we could see the hotel right away, we dropped our bags and within minutes were exploring Venice. The funnt part, we bumped into the people we were on the train with and they were wandering around still looking for their hotel!!! Breakfast wasnt fantastic on English or American breakfast standards, i.e. no hot food, but what was their was fresh, and lots of it, the usual continental breakfast. You must cross the bridge and get the water bus over to Burano, its so idylic with its colourful houses and lazy village atmosphere, its so pretty, check the photos!!! Anyway, il sign off here, book yourself in here, its expensive but worth it!! !\n\nReview 49:\nWe stayed here for 2 nights in July prior to a cruise. We chose this hotel because of the reviews on Tripadvisor and its location close to Piazalle Roma. We had a superior room overlooking the canal which is really 4 star standard. And I am told that very soon they will be offering tea and coffee making facilities in the room to make the rooms even better. Breakfast was fine with plenty of variety offered and we took it on the terrace. This small, apparently family run hotel deserves its reputation as everyone is smiling and accomodating. When we return to Venice this will definately be our choice.\n\nReview 50:\nWe went to visit Venice in February this year for the Carnival. After a long but interesting train trip from Vienna, we arrived at the Hotel located opposite Santa Lucia Train Station, which was great because we did not have to carry our luggage far. Getting to the Hotel, I was very impressed by the friendliness and professionalism of the staff. These people would do anything to make sure that your stay is perfect. We had the room with a view to the Grand Canal and that was truly magical especially in the evenings! It goes without saying that the room was impeccably clean and that it lived up to the reviews that I read before making the booking. Also, the Staff recommended a very good restaurant close by. This is a truly wonderful Hotel and I look forward to returning at Antiche Figure for the next Carnival!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33175, "query_start_index": 33177, "query_end_index": 33177, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "98%", "inner_docs_start_indices": [176, 742, 1037, 1234, 2060, 2627, 3037, 3681, 4289, 4806, 5248, 5539, 6199, 6888, 7955, 8871, 9988, 10636, 11265, 12127, 12788, 13537, 13720, 14839, 15757, 16089, 16477, 17297, 17841, 18054, 18653, 19597, 20470, 21479, 22088, 22568, 23248, 24341, 25326, 26076, 26483, 26882, 27064, 27642, 28188, 29278, 30295, 30690, 31727, 32345]}
{"id": "183085", "pid": "183085", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI am a Starwood member and chose this for hotel for a quick overnight stay for a business meeting downtown. Expansive lobby but thats about it. The suite is a larger room with a threadbare sofa and a larger TV. The hotel is tired, 80's kitsch furnishings, stained carpets, dingy rooms and small bathrooms. Coming in on a late flight and expect a quick sandwich from room service? You could wait for an hour. Starwood usually stands for something better. Tried to order room service before a morning meeting- was on hold for 11 minutes. Could not check out fast enough! Overall- location makes it easy in the winter to walk to any downtown location for a meeting. That's about it.\n\nReview 2:\nAlthough we arrived at midnight tired and unfamiliar with Toronto at the Sheraton Centre hotel, the receptionist attended to us cheerfully and efficiently. Our first view of our room on the 6th floor was very welcoming, peaceful, large and with a wonderful view of the City Square and Old town Hall, hotel fountain etc. All the staff we encountered were friendly and helpful and toiletries, towels etc. were replenished as required. Rosemary Allan\n\nReview 3:\nExcellent location but shouldn't get more than 3 stars. rooms look \"oldish\" and bath tubs may be yellow and broken (as was in one of our 3 rooms). We travelled with 3 kids + grandmother and were initially located next to the elevator shaft. HORRIBLE!! A defective elevator kept us sleeping in 20 minutes intervals. Traveling with kids & senior this severely compromised our next day plans. we switched rooms the next day. Surprisingly, non of the hotel staff thought we deserve an apologize ! They knew the elevator was defective but didn't bother to inactivate it during the night! Rude! Also, strangely, they started remodeling the reception area during our stay. As a result getting to our rooms involved switching elevators on level 25. quite uncomfortable if you are loaded (we were). Also beware of room service. A $20 order turned into $34 after room charge + gratuity (and ...the waiter will wait patiently for his additional tip !)\n\nReview 4:\nGreat location in Downtown. Walking distance to Chinatown, SoHo, CN Tower/ Skydome, and Waterfront. Rooms were nice and well kept. Valet parking is pretty expensive, but there is self parking across street under city hall, which is cheaper (still >$20). Found a very good deal using Priceline. I would certainly stay there again if visiting Toronto.\n\nReview 5:\nRudest check-in staff I have EVER encountered. Enough to put me off every visiting a Sheraton again and even visiting Toronto again for that matter (nice first impression!!). The noise I could deal with (it was a weekend after all), even the shabby hallways and the paper coffee cups (nice one, Sheraton - you have recycling bins in rooms yet you use paper cups?????!!!!???) but rudeness? NO! !\n\nReview 6:\nHaving visited the Sheraton a couple of years ago on a family holiday and recieved superb service, I was keen to see if standards had been maintained. No need to worry onthat count - the Sheraton is still clean, well-run and good value. The staff are excellent - in particular, I'd pay tribute to Mark from the Security team who was incredibly helpful and went out of his way to assist us. My family and I travelled between Montreal, Ottawa, Kingston and Toronto and stayed in 6 different hotels and the Sheraton was our favourite. Keep up the good work!\n\nReview 7:\nSince there is no wi fi in the hotel rooms you have to go down to the lobby to get a wi fi connection. During the day the wi fi table is packed with other angry customers since this is the ONLY hotel that I have stayed at in the last five years without wi fi in your own room. On the last night I went to the lobby at 11pm. There were a half dozen other users at the table and after a while there was a poke in my neck by a panhandler sticking a \"charity cup\" at me. So security and wi fi issues make this a never do again place\n\nReview 8:\nWe booked the Sheraton Centre on a great deal we found on gtahotels.com ($132 per night). Whilst the offer was available only on the twin rooms we took a chance, and on check in the lady at the desk let us change to a king room for no cost. This is a very large and busy hotel, with lots of amenities. The location is great, you can walk internally (using the underground system) to the Eaton centre, and the theatre district & subway station are both very close. Free internet stations in the lobby for guests, though is a shame that they scrimp on the printing and charge that to your room. Overall great stay, great location, would stay again.\n\nReview 9:\nWe should have posted this review right after we stayed last July but life got in the way. The Sheraton Toronto Centre provided us (myself, wife and 11 year old) the stay of the year. Even though we were staying on Starwood points, we were upgraded to Club level (even though I am platinum I assumed this would not occur as we were not paying for the week long stay). The check-in was brilliant; we have to note Marilyn B. as really making us feel like we were valued guests. An extra bed was arranged for our daughter and was delivered within minutes of our arrival. Everything was as promised. The room was large, comfortable and immaculately kept. The Club lounge was an oasis of calm...great choice of breakfast items and a broad selection at supper. Coffee, tea, hot chocolate and cold beverages were always available. The lounge staff were pleasant and efficient. We would stay here again in a heartbeat.\n\nReview 10:\nThis hotel is very tired. The lobby has been renovated and is quite nice but the rest of the hotel needs renovating. We spent the first night in a suite in the renovated tower ( Richmond) which was renovated but did not look it. We were also told it had a king bed but it did not. The fold out queen sofa was actually bigger than the bed itself. We tried to change to a suite with a king bed but, after a wild goose chase looking at rooms they said had a king bed but didn't, we gave up. I would not stay here again.\n\nReview 11:\nThis is the first time I have stayed at the Sheraton in at least 20 years. The carpets were terribly stained and the rooms smelled musty. The dust ruffles on the beds were filthy dirty. The sheets on one of the beds had food on them and we had to call housekeeping twice to have them changed. If we had not been here for business we would have left and found a nicer hotel.\n\nReview 12:\nRooms are small but clean - the bed is one of the most comfy ever. We stayed on a higher level floor - view was great and we got free breakfst. The map was ripped out of our hotel magazine and there was a half drunk bottle of water when we arrived. The internet access didnt work at all well. The staff were friendly and helpful and gave us credit for all of these things. A perfectly nice place to stay on business if you dont mind horrible food in Toronto at outrageous prices.\n\nReview 13:\nWe stayed at the Sheraton Centre the night of July 16. We booked the room through an on-line travel site and we were extremely disappointed. The room was extremely small with one double bed, small bathroom with toilet against a small vanity. When I complained about the room at the front desk, I was told \"that's what I get for booking through an online site\" and that the \"hotel was full, and that was all that was available\". The check in lines were also very long, and people were not happy with the slow service. Other than the $45 per night valet parking, there is no other parking on the hotel site. Safe your money, and stay somewhere else! I know I will.\n\nReview 14:\nWe stayed here for four nights, Nov. 19 - 23. This was the third time I've stayed at the Sheraton this year (twice using Priceline, once for a convention). We occupied two rooms, both of which were supposed to be on non-smoking floors. In both cases, the room next to ours contained an illicit smoker, who either did not understand that they were in a non-smoking room, or didn't care. We moved because of this once, but it didn't seem to help. Having a smoker next door is like having one in your room, as the ventilation must be inter-connected. Worse than the second hand smoke were the two building wide fire alarms at 5:15am on Nov. 22 and 6:00 am on Nov. 23. The alarms worked well in waking everybody up, but they turned out to be false alarms. I would not stay here in future.\n\nReview 15:\nArrived after 8 hr flight at 7pm with kids and the room was not ready to be checked in! No huge fuss just not ready. We were sent to the club lounge for an hour and a half-a rundown bar with a good view- then the room was way too small -two doubles on the club level-so we waited another hour and paid $60 more per night for a suite. nobody wanted to sort out the problems with a polite smile. I spoke to a manager who really just wanted me to stop asking questions.We had upgraded to club level for better facilities but it was pointless.The club lounge is tired and messy. We stayed five days and regretted our decision to stay in such a faceless place. Really nothing special at all. would never bother again\n\nReview 16:\nDisappointed that valet was full however when you are greeted by such a helpful professional check in agent like Marilyn you forget about all of your worries. Marilyn understood that I was a diva and traveling alone on business so she put me close to the elevator on club level offered me late check out Because she already knew my conference ran late. Rooms were Sheraton perfect and clean! Staff so helpful and friendly! Ease of check in and out awesome...my only complaint was my other colleagues carrying on until 2am. I can never say enough good things about this property! Well worth it! (anytime you don't have to go outside to hit the mall is a good thing) Only bad part was that I had to leave and get back to work life.....\n\nReview 17:\nFirst of all I will say that we booked this property off hotwire for a great price. I think though, that we were given a room that below par because of it. Our room was a little beaten up, carpet looked stained, chipped paint on backs of doors, shower did not drain well and just did not seem very fresh overall. It was \"ok\" but compared with other properties that we had booked through hotwire (the most recent also being a Sheraton in another city) it was not very good. Even the elevator smelled of wet dog. The cleaning was not very thorough, old glasses were left in the room, pillows not replaced on bed and we tidy up after ourselves. I did mention our experience on check out to the girl at the desk and she appologised and offered 3000 SPG points on our card but in all honesty, I do not think I would stay here again. It was \"ok\" but not the best experience and certainly not a 4 star hotel.\n\nReview 18:\nFirst, the positives: 1. Parking garage across the street 2. Decent, clean lobby area 3. Nice waterfall garden area an easy walk from reception 4. Some views from the main tower are spectacular Now the negatives: 1. Some rooms are in a smaller, older tower. These rooms have the same rack rate as the newer rooms but you have to walk a long way to get there, the elevator is VERY slow (I once had to wait 5 minutes, no kidding). 2. The gym costs $9 for non \"Club members\" - this was a personal affront, I am NOT used to having hotel gyms cost money! On top of that, the equipment was old and filthy. 3. The restaurant was decent but way overpriced ($14 for 8 chicken wings, and $8+ for 16 oz beers). Service was fine but I wouldn't recommend this hotel unless you intend to eat elsewhere. Apparently there is a good gym a block or so away that is only $10 a visit.\n\nReview 19:\nWe had a great stay at this hotel as we read the reviews on here before going and made sure to get a room overlooking Nathan Phillips Square, where the ice rink is. We got a corner room on the 5th floor (room 547), which was the farthest away you can get from the bell tower. We couldn't even here it chime. The staff were helpful and friendly. We ate at the Traders restaurant in the hotel and the food was good, moderately expensive. would stay here again!\n\nReview 20:\nToronto hotels are hurting these days and this Sheraton is one of many offering bargain rates in a great downtown location. What separates it from the bunch though are the fantastic workout facilities, huge indoor/ outdoor pool, and lovely breakfast on the airy Club Level on the 43rd floor overlooking the city. Rooms are decent with great beds and bathrooms. Service is more on par with a 5 star hotel. It's friendly and conscientious -- on our stay a minor issue was followed up on immediately and comprehensively. A good choice for a business traveller or a family visit to Toronto.\n\nReview 21:\nThis hotel, while ideally located, definitively needs a make-over! The bathrooms are very small and did during our stay not match our expectations regarding cleanliness. The carpets in the room were old and full of stains, the heating/airconditioning was not working properly so that the room temparture was either too cold or too warm. All in all; not a pleasant experience so we would definitively not recommend this hotel.\n\nReview 22:\nI was booked this hotel with Hotwire. When I arrived at 11 pm, they told me there was no room left and they arranged me to stay in the living room of an executive suite which doesn't have a bed. They get me an extended bed which is so small that only a small child can fit in!! Then I complain to the Manager and tell them to get me a written proof that Sheraton can't give me a proper room and I would leave the hotel and go to another hotel. Of course, they did not give me the written proof, but offer me a STANDARD room with proper beds. Hey, were they told me there was no room left???? The Manager even compliment me with free internet and phone calls. But is that what they treat their guest? or just the guest book through Hotwire?\n\nReview 23:\nIf you like huge corporate hotels, you'll like this. Can't really fault it on anything, but hotels like this one can sometimes feel a bit soulless to me. Liked the outdoor pool and jacuzzi though, and the sauna. Room was quite plush, big TV etc. Staff were very polite but impersonal. Got a good deal on hotwire so was good value overall.\n\nReview 24:\nI would not recommend this hotel if you are looking for a well run hotel, with a courteous staff. Firstly, we had 2 rooms reserved. One was ready at 7:30pm- the other was not ready until after 10:30pm at night!!! Secondly, the staff at the Sheraton Toronto was rude and out of line; they do not care about their customers, or quite frankly, their reputation. I spoke to two managers about an incident that transpired during our stay and rather than do anything to satisfy me, the customer, they did not even want to look into the incident- telling me to deal with someone else at the office who was of course not there that day. I plan to take this incident up with head office,but I would urge others not to stay at the Sheraton Centre Toronto if you are looking for a good experience in customer service. If you do have a problem, expect to be ignored and passed off to other individuals.\n\nReview 25:\nI checked in on October 1 for four nights for a conference. As a Gold Starwoods Member, I should have been given the \"best available room\" Instead, I was given a room facing the nearby park. They forgot to mention that the next night was \"Nuit Blanche\". There is a live concert from sunset to sunrise 100 yards away from my room. Pounding noise, headache, no sleep. I asked to change to a room on the other side of the hotel, but of course, no rooms available. I asked them to put a bed in the lobby because it was quieter in the lobby than it was in my room. They did offer me ear plugs. Thanks. VERY BAD THAT THEY DID NOT WARN US. I would have stayed elsewhere or at least requested a room on the other side of the building. Do not stay here for Nuit Blanche. I would love for the hotel staff to respond. But they give the baloney that sorry, there are no other rooms available, there is nothing that we can do. This was such a horrible experience that I cannot even comment about anything else about this hotel.\n\nReview 26:\nThe hotel was very nice. I got upgraded twice, I think, since I ended up with a very large suite. It was probably 800 square feet with a living room, dinning room, bedroom, and two full bathrooms. The hotel staff was VERY nice and welcoming every time I interacted with them. The suite was very clean, new, and comfortable. The lobby was always active and they had an whole computer area that was really cool. I did eat breakfast at the restaurant on the second level and had a great omlette. The coffee shop on in the lobby had very limited food choices, but they did brew starbucks coffee. My only issue was that I was going to Yorkville a lot and I either had to walk about 15 minutes or take a cab. And cabs are VERY expensive in Toronto. This would have been a perfect hotel if I could just have moved it a few blocks.\n\nReview 27:\nNot a cozy hotel. It's a convention center so it's huuuge and crowded. One thing after another was running out of service. I prepayed a non smoker, king bed room but when I arrived they were oversold and sent me to a smoking room. I complained and was sent to a suite but it didn't have a bed. They brought a single roll on bed. I complained and was moved to a cabana room. It was disgusting, cold, old, noisy and stinking of cigar. I complained and finally the next morning I was sent to the correct room. They didn't want to refund the money for 1 night even though they were the ones that messed up. The final room was ok and spacious but not worth the price.\n\nReview 28:\nStayed one night at the Sheraton Centre after catching a hockey game. The hotel is in desparate need of renovation. We were on a club floor. Our first room was brutal. The washroom door didn't close and the washroom fan was so noisy you couldn't even hear the TV. We were switched to another room and the toilet didn't work. They provided quick service to move us and repair the toilet, but these things should not happen in the first place. The overall decor is drab, the heating/ac system is old. Nice flat screen TV's, but everything else in the room felt worn and dated. The pool/workout area was OK but again felt dated. Common areas (lobbies, etc) are nice and the location is great with underground access everywhere downton including the ACC and Eaton Centre. When parking, park in the City Hall underground lot. It is cheap and connects underground to the \"path\" and hotel on the 1st level, south end. Club floors get hors d'oevures and continental breakfast in the club room which were OK but not worth paying extra for. Will not recommend until they revamp the rooms or drop the price a lot.\n\nReview 29:\nI stayed at this hotel overnight while on a business trip. The rooms were supposedly recently renovated. While the furniture was updated, the bathroom marble counter top was stained and looked dirty. The cleaning crew left about a half gallon of water in the bottom of the tub. Three weeks prior to staying at this hotel, I had reserved a room with a king bed. When I checked in, I was told that a king bed was not a guarantee, just a request and they put me in a room with 2 double beds - just across from the ice and vending machines. So much for a peaceful night's sleep in advance of my business meetings. I needed to take a taxi to dinner - no one was available in the main motor area to secure one for me. Breakfast menu was overpriced relative to other nearby, similar hotels. Bed was comfortable. I have stayed at many Sheraton (Starwood) properties previously. This one was disappointing. I won't stay here again, especially since there are other similar hotels nearby for about the same cost.\n\nReview 30:\nWe stayed at the Sheraton for the Buffalo Bills / Jets game. Beautiful lobby, but our room was very outdated, with filthy bathroom (bathtub-sink-toilet). I did park across the street at the City Hall ramp with easy access thru a tunnel from the hotel. I hope they upgrade all the hotel rooms but most importantly hire competent cleaning crew.\n\nReview 31:\nI stay a lot of hotels and this one takes the cake corrupt valets poor check in, one queen bed and I'm a gold member with Starwood. Never told me the restaurant was closed under repair never told me the the gym was closed. A total screw around from the minute I checked in the best part about is I'm still here. The Internet system is just the worst and the charge an arm and leg even to their so called best customers I will never stay here again and I will make it my mission tell as many people as I can about my shtiy experience.\n\nReview 32:\nThis was the second time I stayed at this hotel for a business trip. There's nothing wrong with it, but nothing exciting about it either. Check-in line was pretty slow - and the check-in person failed to make it clear to me that I was in the Richmond Tower, completely separate from the other part of the hotel, separate elevators and not easy to find. So it took me awhile to find my room, info desk was not helpful at all. I felt like a second class citizen. Room was okay. Location is great.\n\nReview 33:\nWe have just returned from the Sheraton Hotel a month ago we stayed 2 nights and 3 days, me and my best friend went for the Caribana Festival and we enjoyed it, our service in the hotel was great, the rooms were beautiful and very neat and clean, this isn't my first time at the Sheraton I always say here when I come because the hotel is so convient it's right in the heart of the city we love the fact if you don't want to leave the hotel you don't have too, because everything is located underground. I had one complaint we said on the 16th floor which had a beautiful view but it was alot of youngsters on that floor in and out the rooms till the wee hours of the morning so it kind of kept us up, but overall I rate the Sheraton #1 and will return next year.\n\nReview 34:\nThis the 2nd year we have stayed here during our visit for the Toronto Film Festival. The location is ideal-- puts you in walking distance to great restaurants , sights, and if you're coming for TIFF, most film venues. It's a big hotel but staff is so friendly that it doesn't have that vast impersonal feel that large properties often do. Rooms are a nice size. We have had a great view each year too.\n\nReview 35:\nStayed for one night as a March Break getaway. Everyone had a blast. The indoor/outdoor pool was hit with the kids. The water was so warm and being able to swim outside in Toronto in winter was a highlight. Club room benefits of pre-dinner snacks and continental breakfast in morning is a plus.\n\nReview 36:\nI am so angry I could scream right now. I stayed at the Sheraton Centre in Toronto for 3 nights in early June 2010 (Sheraton Tower). This is the only hotel or public place I have stayed in months. Now, I'm being forced to spend upwards of $1000 to get rid of bed bugs that I brought home with me as a \"souvenir.\" Any chance you want to \"chip in\" for this expense, Sheraton Centre Toronto?? ?\n\nReview 37:\nWe have stayed at Sheraton Hotels before, but after this never again. From the moment they tried to down-grade our (pre-paid) room at check in, to the moment they tried to extract 40 dollars for \"other\" services, which we not only had not received but they could not even tell us what they were supposed to be, at check out, they were terrible. The staff really made you feel it was quite a lot of trouble for them to do anything to make your stay pleasant. They found it impossible to service the room properly and even make the bed. Worst of all the sound-proofing is non-existant, we had little sleep due to the terrible noise each night. We will never return.\n\nReview 38:\nWe stayed twice at the Sheraton Centre on our 17 night honeymoon. We booked via Canadian Affairs for 1st 3 nights, then we returned for the last night to Toronto, via Hotwire. We got great rates, but the hotel was a high standard, even for the standard rooms. Good location downtown, close walk to most places. As they are a big hotel, not as personal or friendly, but thats expected. Massive underground shopping connects from SC, so if too hot or cold you can pass through. I highly reccommend this hotel.\n\nReview 39:\nI would recommend this hotel to everyone travelling to Toronto. The location was excellent and you had easy access to everywhere in Toronto. Even if the weather is bad you can get around using the underground PATH system from the hotel without stepping outside. The room was spacious and was kept clean and well maintained by the house maids. When leaving the hotel we found the baggage porters extremely helpful in getting us transportation to the airport. The only downside we had was when we needed assistance from the Tour Desk, we found one male member of staff was rude and not helpful when we tried to book tours and theatre tickets. We will be recommending this hotel to anyone that is planning to stay in Toronto.\n\nReview 40:\nThis Sheraton is right at the heart of the action in Toronto, connected directly to the underground PATH system which is important during the cold winters. My room was clean, bright, and had a nice view of city hall right across the street. The service was okay - nothing to write home about and it certainly wasn't bad. For convenience and a good solid comfortable place to stay, this place can't be beat!\n\nReview 41:\nWas given a SPG room on 35th floor. Very nice view of downtown Toronto and CN Tower (especially at night). What I love most about the room is the bed. Extremely comfy and nice plush pillowtop mattress. Bathroom is nice. Valet parking is a bit too expensive at $45 + tips are expected. Location wise, its in the middle of everything. Union station is only a few blocks south and St Lawrence market is also walkable southeast but it can get really chilly in winter so dress warmly for outdoor walk. Beneath the hotel, PATH connects it to the Hudson Bay Company (dept store) and just about everywhere downtown. You don\u00e2\u20ac\u2122t have to brave the cold winter to move around downtown. The Airport express takes you right from the hotel to Toronto Pearson in less than an hr (even in traffic).\n\nReview 42:\nI'll never stay at this hotel again. As a question of physcal safety and security, do not stay at this hotel.\n\nReview 43:\nOur room on the 15th floor was infested with Bed Bugs. We went out for dinner and came back to find a bug crawling across the covers of one of the beds and another across the bathroom floor. We didn't know what type of bugs they were so we called the front desk. We were offered to be relocated to a different room (which ended up not being as nice as the first room), but we took it to get away from the bugs. We were not warned the bugs could be bed bugs and we were not offered any advice on how to deal with our possessions that had been left in the room while we were at dinner. It took three days before the hotel called us to notfiy us that the bugs in our room had been bed bugs. By that time we had already returned home. To top the whole situation off, the wake up call will requested was never received and we missed the free breakfast we had been offered as compensation for the bugs in the first room. If it is in my power, I will never stay at a Sheraton again.\n\nReview 44:\ni stayed there on new years eve terrible found hair in my food hair left on the bed there where dead insects all over never stay there. Also i found a dead rat and they didnt care\n\nReview 45:\nCentral location was a definite plus. Staff helpful and polite. Beautiful hotel lobby. FYI, the \"underground mall\" is closed on weekends. Room was clean, comfortable, nice size. Large bathroom a bonus. Decor was generic, but up to date.\n\nReview 46:\nWe stayed here for 1 night recently and we would highly recommend this hotel. The location is fantastic, right in the middle of everything downtown. The staff were pleasant and helpful. The room was nicely decorated, spacious and clean. The view from the room was lovely. There was no WiFi in the hotel room which was disappointing however you could get WiFi in the lobby which was a huge area with plenty of places to lounge. The hotel bar was really nice also - it didn't have that boring hotel bar feel to it. We returned to Toronto again following this visit but unfortunately the room rates were really expensive due to the Toronto Film Festival so we stayed elsewhere. But we would definitely return to this hotel in the future.\n\nReview 47:\nMy husband and I stayed at the Sheraton Centre for 2 days in June 06. The room was comfortable, was a good size and had a great view of the CN Tower. As mentioned in earlier reiews, the beds are amazingly comfortable. However, the bathroom let the room down to a certain extent as it hadn't been renovated, unlike the room itself. One of the main reasons we booked this hotel (apart from it's location) was becasue of the leisure facilities. However, the pool was freezing although supposedly heated and the saunas were in the changing rooms which meant that my husband and I couldn't sit in the sauna together. The leisure facilites could be so much better than they actually are. If you want a comfortable room with a great location then this is a good hotel for you.\n\nReview 48:\nWe were very disappointed - especially when we called to have our room temperature fixed (it was 82 degrees in our room). The front desk stated that they would send someone up to fix it and the worker showed up with a fan. Was that supposed to help?!? Also, the attendent at the tourism desk was unfriendly and unwilling to put forth much of an effort.\n\nReview 49:\nThis hotel is beautiful, right in the heart of the city, and the staff are fantastic! Every front desk person I spoke with was caring and funny and went out of their way to make my stay enjoyable. And the staff in the lobby bar were a treat as well. Will definitely stay again!\n\nReview 50:\nBiggest disappointment was the fact that I didn't feel like the rooms were clean enough... unfortunatley that's huge for me.. otherwise the hotel was beautiful\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30413, "query_start_index": 30415, "query_end_index": 30415, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 867, 1326, 2278, 2639, 3045, 3611, 4151, 4809, 5731, 6260, 6646, 7138, 7813, 8610, 9334, 10080, 10994, 11871, 12342, 12941, 13379, 14131, 14482, 15385, 16412, 17248, 17923, 19038, 20053, 20408, 20954, 21461, 22237, 22652, 22959, 23363, 24039, 24559, 25294, 25713, 26508, 26630, 27618, 27810, 28059, 28806, 29588, 29953, 30243]}
{"id": "1007582", "pid": "1007582", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nExcellent in all aspects. My wife and I experienced an excellent stay at Secrets Maroma. This was from our perspective mainly achieved through a perfect management and a superb attitude of all Maroma personnel. Congratulations!! Only recommendation for improvement : As besides a significant US colony, quiet a lot of Belgian and Dutch tourists are enjoying a stay in this beautiful hotel, pse add BVN to your satellite TV channels and envisage Belgian/Dutch computer news prints. Thank you very much, and looking forward to another Secrets hotel at possibly the Dominican Republic.\n\nReview 2:\nOur room was oceanview. Paid a fortune for it...However, about a half mile from the beach. Trash and debris on the grounds. Check by the tennis courts. Awful dump! Shower water pressure went out every evening when everyone else was taking a shower too. Whole head of shampoo and a trickle of water. Food was 50% edible. 50% tasted really bad. The butter wasn't even good. Cups and garbage left around the outdoor hot tubs. 50% of the staff were really nice. 50% seemed disconnected and no speak english. GO TO THE IBEROSTAR GRAND INSTEAD. IF YOU WANT A CLASSY ADULT ATMOSPHERE. We unfortunately were there when Accutech corp was there. A bunch of screaming drunks who kept us up every night. Also I wanted to mention that the show performed by the staff called SECUCTIVITY was really in bad taste. Two guys acting like they wanted each other and girls and guys in a pink thong underwear. Really BAD TASTE. Talked with other couples staying at this resort and they all were not impressed. Liked the Grand Hotel better. REALLY disappointing for what I paid.\n\nReview 3:\nMy wife and I stayed for our anniversary and couldn't be more pleased. The rooms are stunning. Everything we read on TA was true. Pros: Great Food, service and amazing beach. Cons: A little too hot in the lobby bar. And I had to think really hard to come up with that! I saw that some people talked about too much concrete. You won't even notice unless you are searching for something to complain about. The paths are concrete, but artfully done with colors and swirls. We loved the poolside lounges and bars. You will have a great time. Say hi to the Wine Somolier and enjoy a dinner in the Cave di Vino!\n\nReview 4:\nThis trip was not relaxing one bit. It seems like the Secrets Maroma beach is a very low end all inclusive resort, from the food, the service, and the guests. After two nights, I could not take it any longer and moved to a different resort. I would not recommend this resort to anyone.\n\nReview 5:\nI have nothing negative to say about our holiday at SMB, it was wonderful despite the terrible weather we had, which can't be helped. In summary, The SPA is worth every penny (use your vouchers). The food was fantastic if you avoid the beach burgers (if your from UK you will be impressed by the food, Americans have much higher standards than us). The staff were brilliant, use your concierge they are extremely helpful. The cocktails are to die for and the house wine (white, rose and red) were all a good enough standard, with the mini bar as an excellent plus. Best of all was the beach, beautiful, with wildlife everywhere if you look. You will enjoy :) its expensive and a long way to go for us Scots, so doubt I will be back :(\n\nReview 6:\nToday we checked in for our wedding with our group of 32 people and we were treated absolutely awful. Everything from step one was a total disaster. If you are even considering booking this resort for your wedding, THINK AGAIN!!!!!!!!! I spent all day arguing with the nasty and unaccomadating staff. Never once was I, the bride, apologized to. They only addressed the men in the group and after 3 hours of arguing, when my father was finally involved, did ANYTHING get solved. TERRIBLE, TERRIBLE, TERRIBLE customer service. DO NOT EVEN THINK OF HAVING your wedding or a group vacation here. IT's RIDICULOUS how disrespectful the staff was even when I was in tears. THEY RUINED MY WEDDING!!!!!!!!!!!!! I will never forget how awful this experience has been. More to come in future posts with details. Just wanted to give all brides a HEADS UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There are so many amazing adult only resorts, DO NOT COME HERE!\n\nReview 7:\nFor us we thought the service of this resort is what sets it apart. From the time we arrived everything was done for us with a smile and always ended with \"it's my pleasure\" So much has already ready been said about this fantastic resort so I offer you a very recent photo album of it for your consideration (link below) We did think the swim out room was definitely worth the upgrade and the couples massage was wonderful. We will return! Photo Album http://www.surfnorthwest.com/secrets/index.htm\n\nReview 8:\nWith proper attention to detail, and the resolution of some room issues: i.e. leaking ceiling, broken jacuzzi, electrical failures, broken black out shutters...Secrets Maroma Beach has the potential to be a wonderful getaway. Breakfast is the best meal of the day. Perhaps, they try to hard on the rest and fall a bit short. Room service is a bit like diner food, although, in building 23, it arrived quickly. (Again, breakfast is the best. )Restaurant/beach staff were wonderful. Resort looks good, although new design elements added daily...they need to remember, less is more. Would we go back? Not anytime soon.\n\nReview 9:\ngonna keep this very simple, too much to say, experience of a lifetime.....every question would be answered with an amazing at the start of it...was there on honeymoon, heartbreaking to leave....will hopefully return some day...have no doubt, just go and you wont regret it :)\n\nReview 10:\nMy husband and I honeymooned at Secrets Maroma, it was the type of honeymoon we dreamed about. It surpassed our expectations in every way. The food was good and they were very accomodating to my vegetarian husband. The room (Jr. Suite) was beautiful and spacious. The mini bar was always stocked with our favoite drinks, room service and turn down service never was a disappointment, we were even surprised with rose petals in our jacuzzi and bed when we returned from our romantic dinner on the beach. The service was amazing and the staff was very professional, accomodating and courteous, no one ever made us feel like they expected a tip (unlike people outside the resort) we always left one anyways. The shows in the theatre were fun. No matter what you're doing (beach, pool, or just around the resort), if you're sitting around you'll always be asked if you need anything (drinks, food, etc.). I could go on and on about how much I love this place. It was heaven on earth, we're already planning a trip back and I can't wait!\n\nReview 11:\nMy husband and I just returned from a week long vacation to Secrets Maroma Beach, and I definitely did not want to leave. I can't think of one bad thing to say. The resort and beach were absolutely gorgeous. The beach was immaculate and the ocean water clear and warm. The main pool with swim up bar was awesome, the water was heated which is great when you have an overcast day. Never had a problem finding a chair by the beach or pool. The food and drinks were excellent, we found the bartenders were quite generous with the liquor :-). The service was superb. Everyone we met went above and beyond. The wait service at the pool and beach was great as well. We booked a basic room and thought it was outstanding. Could not see the ocean, but we had a lovely tropical view and we spent all the daylight hours down by the beach and pool anyway. We ordered room service for dinner one evening and the food and service were top quality. We had no worries while staying at this resort and truly enjoyed a relaxing, pampering week in paradise.\n\nReview 12:\nKathy and I had a marvelous experience at Secrets inspite of Rina. The staff did a terrific job preparing the resort for the event. From the grounds crew to the wait staff, all was readied and the guests were well attended to. The resort itself was more than expected. The spacious room, the swim out pool, the restruants and bars were extradordinary. The preferred club was anchored by a tremendous individual...William...who went out of his way to make our stay memberable. His hospitality, humor, and attention made the day. The beach is beautiful...white sands for as long as one can see. The spa was a true relaxing day. The hydrotherapy, steam and sauna relaxed the most tense muscles. The treatment to die for. The staff was extremely helpful and attentive. The night before we left, out traveling companions renwewed their vows on the beach in a delightful ceremony, and then we shared an elegant sea-side dinner. WOW! If you get the chance to experience Secrrets Maroma Beach, take it. You'll never regret it!\n\nReview 13:\nWe upgraded into the preferred club upon our arrival. The preferred club rooms were the same size as the average rooms. Our intention was to leave the patio door open and listen to the waves from the ocean splashing on the beach through the night. However, parties at the ajoining beach properties were so loud until 3:30 am we were forced to keep our door closed. Don't waste your money on the upgrade.\n\nReview 14:\nBeware if you you book this hotel as you will probably be eaten alive by Mosquitos as it is built next to mango swamps. The rooms are dark and disappointing for a five star hotel. The food is not as good as it should be and the premium drinks are completely watered down by the glass filled up with ice then mixed with pumped coke (very waterery) when asked for cans of coke most of the barmen refused at the lobby bar and was unavailable at the other bars. On the good side the beach is perfect and all the staff are very helpful and pleasant but after a time the contstant (it's my pleasure) when thanking members of staff for something they have done they repeat this and it starts to grate on you. If you wan't a five star hotel go somewhere else I have been to Mexico four times prior to this trip and all the other hotels have been of a much higher standard. Would I go back there NEVER.\n\nReview 15:\nThe resort was wonderful. Food and entertainment was great. WE WOULD LOVE TO COME BACK. The only thing we were not prepared for was the dresscode for dinner. Guys needed long pants and dressshirt in all the resturants for dinner but two. Online it said only one resturant. So make sure you bring them. Everyone gets dressed up for dinner and the nightclub. so you wont feel out of place if you girls bring something fancy! !\n\nReview 16:\nFirst off this place is beautiful and the service was outstanding.The food on the the other hand did not agree with me.I ate something on the third day that made me sick for the rest of the trip.I think they must have this problem often because imodium costs 18$ usd that is like selling a bottle of water to a guy stranded in the desert.On top of having that problem, they use a ton of garlic and other weird spices on everything they cook because it gave me terrible heart burn the rest of the week.Let me add that mexican food is my favorite and we visit the authentic places in the US all the time and i have no problem.As of now it has been 6 days and i am still sick.\n\nReview 17:\nMy husband and I went on vacation to Secrets Maroma and were thrilled with resort. Our room was beautiful and clean. The staff are highly accomodating. The pool was gorgeous with plenty of chairs and towels. However, on our second night, we ate dinner at El Patio and shortly after became quite sick. The illness lasted for 30 hours, and we couldn't leave our room since we needed to be so close to a bathroom. We could not eat or drink for the rest of our 5 day stay. I could not shake the disappointment in having our trip ruined and emailed the resort the day after we returned home. And never heard back from them.\n\nReview 18:\nFour girlfriends met for a five-day stay to relax, recharge, enjoy the ocean and catch-up. The resort turned out to be the perfect place. It satisfied the princess in us -- especially the restaurants and gorgeous spa -- and also provided keen service in a relaxed and unpretentious way. While most of the vacationers there were couples, we never felt out of place amid the honeymoons and romance. Room service is free, the all-inclusive part easy. If you need to recharge, we highly recommend this resort. Do see Victor in the spa. He's a massage genius.\n\nReview 19:\nThis resort was the best time ever. Employees were awesome and very accommodating. We will absolutely ne back and would recommend it to anyone!\n\nReview 20:\nThe beach at Secrets Maroma was absolutely beautiful! The food was excellent and the staff was wonderful! The resort activities were great and also the entertainment! We couldn't have asked for a better vacation! We would recommend it to anyone and can't wait to go back!!! !\n\nReview 21:\nLet me just say...the hotel was beautiful and the staff made you feel like you where on top of the world. We did have one problem though...we had a delay leaving Boston, and when we arrived in Mexico at the hotel they had given our room away(swim out) even though I had called 12 hours beforen we where supposed to arrive. The bellboy stated they where omly 70% full, so I am not sure why they gave our room away when it had been paid in full in Dec of 08...We where not pleased, because it was out honeymoon...but other than that we met awesome people, and the staff was wonderful. Food was different but great. all around we had an awesome time and cant wait to go back, and we will bring our friends and family for sure!! !\n\nReview 22:\nIt was hard choosing a place online to stay but it ended up being a great choice. Its a very nice resort.\n\nReview 23:\nMust say that the staff goes way out of the way to make this place great. Rapheal Cordova is a great ambassador for this resort and does a great job. Paulo is also incredible and doesn't miss a thing and always makes you smile. The food at this place is excellent and the food by the pool is phenomenal and you never will have to leave the pool for lunch it is sooo good.\n\nReview 24:\nNicest resort / vacation destination Ive ever experienced. Only flaw I found is the language barrier, It would be a good idea to learn a little Spanish (I know I will for my next trip back.) Also it would be nice if more people would tip the help a little. I know its all inclusive but the entire staff provides a excellent service & all you need to do is have a wallet with plenty of 1's, It wont cost you much for the week to show your gratitude for a vacation you wont ever forget! Almost forgot, The food & drinks are all top shelf & second to none.\n\nReview 25:\nthe resort was buetiful and a little to quiet .Im 32 and my husband is 40 we were on our honeymoon and were expecting a little more of a tropical vacation .We didnt realize that the dinners had such a high dress code . We brought shorts and tanktops we thought we were on vacation and left the dress clothes at home also, before you leave your room make sure your key works its not fun to have to walk all the way up to the main building late at night with a few to many drinks in ya.The wait staff was awesome they were allways right there to get whatever you might need .Unfortunetly we didnt have great experiences like most people .Our partial ocean view room was great but the ocean was no were to be seen.We really wished the hotel would have had somemore exciting activitties there wasnt a whole lot to do other than drink and pay allot of money to go on tours\n\nReview 26:\nWonderful is the word for Secrets Maroma Beach, the staff,rooms, food, beach, can't see how anyone could complain about this place. All the staff were so good just a special thanks to David our concierge (block 14) and to Darwin who looked after us so well at Oceana and World Cafe. Yes the mosquitos were a bit of a nuisance (the repellant we brought from the UK did'nt seem to work so good) and Hurricane Rina decided to make an appearance in our last few days. This is nature and there is not a lot we humans can do about it however the staff were excellent and we were looked after so well. Hope to return in the near future.\n\nReview 27:\nTotally superlative! The food was terrific! The room beautiful and spacious, had every amenity we needed. The entire layout was spacious and exquisite. I'm totally impressed with the service. EVERY employee we had contact with was gracious and helpful. The spa experience was to DIE for. Such luxury and pampering! Water features and decor throughout very tasteful, nothing gaudy or overdone. The beach was sugary white, well kept and expansive. And the coup de grace was the pools. Ahhhhh.... the lap of luxury. we enjoyed some of the entrtainment offered, the tequila tasting, yoga classes, evening shows... the ambience is quiet and laid back. not too rowdy. The one and only drawback was the folks we were traveling with from the airport in the Grey Line van, And only becasue THEY kept noisily complaining about not getting a private trip! Not going to let some grumblers mar an otherwise totally impeccable vacation.\n\nReview 28:\nIf you want a resort in the Riviera Maya that has it all - this is it! Great service from every employee, one of the best beaches in the world, all the rooms are suites (the view just changes) and wonderful food in restaurants that do not require a reservation. This was a return visit for my husband and I and we loved it more this time.\n\nReview 29:\nSuch a luxurious resort. Everything was so well planned out and taken care of by excellent staff. We had the best vacation ever and would definitely consider going back for a second time.\n\nReview 30:\nWe went to SMB for our honeymoon almost two years ago and had an amazing time. We spent a few days doing excursion and felt we didn't fully get to experience all the resort had to offer...so we had to go back. Our second trip we planned with another couple that would focus on enjoying the beverages, activities and incredible food. This was certainly accomplished and we look forward to returning for a third trip - why go anywhere else when you have already found the best! Also, upgrading to Preferred was a very nice extra touch. It was a great place to get a wonderful espresso/latte/coffee in the morning as well as a wonderful pre-dinner cocktail area. Once again, everything was top-notch.\n\nReview 31:\ngreat stay for relaxation and romance, food is excellent, staff is eager to please\n\nReview 32:\nJust returned from Secrets Maroma. EVERYTHING about this resort continues to be amazing. The staff at this resort are by far the best we have stayed at. From the moment you arrive until the minute you leave there isn't anything they would not do to make our stay perfect. I could not possibly think of one problem in seven days! The weather was perfect, the entire resort is kept immaculant, the beach and pool are outstanding. Our room was cleaned spotlessly every morning and turned down nightly. Dinners are amazing nightly. The Fire Show at the pool was excellant. From the people that made the omelets each morning to the girls in the coffee house that made our special coffees each day and everyone in between, they work so hard to please you... effortlessly. We cannot wait to return.\n\nReview 33:\nWe loved Secrets Maroma. From the moment we arrived, it felt spa-like. It was understated but beautiful and everyone that we came into contact with at the resort was outstanding. We have traveled extensively and would seriously consider visiting this resort again....which we have never done with any other destination.\n\nReview 34:\nWe had a fabulous time! The service was great, the food was great, the room was great,the beach was great, the drinks were great! We are already to come back next year for vacation. If we keep getting treated like that we will be back every year! Would like to know where we can get our hands on the hanging star lights that are by the French and Mexican restaurants at the Maroma Resort.\n\nReview 35:\nGreat resort!!!! Fabulous food and service. The security was tight and I always felt extremely safe. The resort is deceiving at first glance when you arrive. You drive down a long dirt road, and the initial entrance is nothing much, but once you pass the second checkpoint and enter the compound it is very evident that the resort is 5+ star! This is on one of the nicest beaches I have ever been on. We are scuba divers and it was really great to be able to arrange dives on-site through aquaworld, and then leave directly from our beach. We will be returning for sure!\n\nReview 36:\nMy husband and I chose Secrets Maroma for our honeymoon. From the moment we walked through the door the service was outstanding. I was constantly in awe how nice the staff was. From maids to concierge, all had a smile and \"what can we do for you\" attitude. I cannot tell you how beautiful the place is. If you're looking for a modern upscale resort, this is your place. The food was also outstanding. You will not go hungry at any point during your stay! A restraunt was open almost every hour, or the poolside grill if you didn't want to leave the pool. The free 24 hour room service was also a great perk! I'm not sure we could ever top this resort, in fact, I don't want to try! We are hoping to book a return trip soon!\n\nReview 37:\nOur experience was great we stayed in one of the junior swim out sweets . The room was great but did not spend much time there except to sleep because there was always plenty to see and do. And the staff could not have been better we have never been on a vacation that the staff has been so happy and helpfull all the time. That only bad thing was I think I gained 10 pounds because everytime we looked someone was bringing food or drinks to us. We liked it so much we already cancelled a trip we had planned somewhere else next year so we can make plans to come back to your resort again instead. Thanks Again for a great vacation. :):):):)\n\nReview 38:\nSecrets Maroma is a hidden gem. We have gone the past few years and plan to go back. It is an all inclusive with a high end ala carte feel. You are treated so well by all the staff with all experiences - beach, poolside, meals, drinks, etc.\n\nReview 39:\nAfter 25 years of Mexico travel, I have to admit that spending a little extra cash for a vacation can be better than .25% interest in the bank. If you want total luxury and fantastic food, this is it. Not one bad meal. Out of 7 days, only once did we not receive good service and that was because the help was new. The location is very remote and for us, that was good. Travel to Cancun or Playa del Carmen can be very expensive. If you want a great vacation and don't mind spending a bit more than other resorts charge, you will not regret the experience.\n\nReview 40:\nWe just returned home from a four night stay at the Secrets Maroma Beach resort and cannot possibly say enough wonderful things!!! My husband and I felt as giddy as children in a candy store the whole time we were there! We were continually impressed by everything the resort had to offer. The rooms were elaborate, the food was decadent, the drinks were divine, the beach and pool were soooo relaxing, and above all the staff was incredible! Our favorites were Alejandro on the beach and Freddy in the World Cafe. We hope we will have the opportunity to go back in the future and would absolutely recommend the resort to anyone looking for a romantic luxury getaway!\n\nReview 41:\nThis was a 40th birthday vacation. We had a group of 8 and your hotel was very accomodating to our large group. Your staff is very friendly and willing to do anything to please. The rooms and guest areas were clean, as well as the entire resort. We ALL want to make this annual trip, and hopefully bring some newbees with us next time. I could go on and on. THANK YOU for a fabulous stay!! !\n\nReview 42:\nThis hotel is Absolutely Amazing! I came here for my honeymoon June 21 - July 1, 2010 with my husband and we had the best time. We played pool volleyball everyday and met great people that we still talk to. The staff are so helpful and will do anything to please you. The food and entertainment staff are wonderful too. We are already planning a trip back for our 1 year anniversary with the couples we met!\n\nReview 43:\nMy wife and I have been coming to the Mayan Riviera for about 10 years ( 3 times per year) and have stayed at many different resorts ( mostly 5 or 6 star rated). WOW is the only way I can describe this resort. From the superior staff , to the service, to the amenities, to the glorious beach and absolutely great restaurants. Thank you Maroma Beach, you will surely see us again in the near future.\n\nReview 44:\nI normally do not write reviews but felt compelled to write a little about Secrets. I had been planning my wedding/honeymoon for over a year when I came across this resort. I am so glad we chose this place, it was more then we could have ever imagined. The food, beach, pool, room, staff were all amazing! We were in heaven! Pretty much I can say is that all of the positive reviews on here are 100% accurate and all the negative reviews are from people who will never be satisfied in life. However, the thing that stood out the most was the staff here; they truly go out of your way to make you happy\u2026something you do not experience often in the states. We will definitely be going back! !\n\nReview 45:\nAfter reading unfavorable reviews on Trip Advisor, our travel agent Michael McHugh from Dream Makers Vacation Services was able to switch our travel plans to Secrets Maroma. We can't thank him enough. What a switch! This resort was amazing! First the beach......soft white sand.....fish swimming around you in the ocean.....clear blue water. The food....delicious and plentiful. The breakfast buffet was unbelievable and our favorite restaurant was Bordeaux, the French establishment. Damian our waiter couldn't have been better! The room....clean...modern and cool. The spa....refreshing and relaxing. The atmosphere... even though there were many honeymooners and we were traveling with our adult children, we never felt uncomfortable. The service....everyone went out of their way to accommodate us. The staff was friendly...from the wait staff to the baristas at the coffee bar. We can't wait to return.\n\nReview 46:\nWhat a place!!! We stayed in Building 15 and had a swimout suite. It was an outstanding place. Very relaxing!! Palo the guy at the pool was great!! He made sure we were taken care of everyday we were there!! Richardo at Bldg 15 checked with us everyday to see if there was anything he could do for us!! LOVED THE SWIMOUT SUITE!! !\n\nReview 47:\nThis is our first real vacation without children!! I was over the moon!! We had a swim in/out room which was wonderful. The resort staff was AWESOME!! The accomidations AWESOME!! I can not say enough about the resort and plan to visit the sister beaches resort soon!! If you are on the fence, go for it, you will not regret it! !\n\nReview 48:\nleft what we call paradise [florida] only to arrive at another paradise \"secrets maroma\".but at this paradise you are treated like royalty from the time you check in till[boohoo] you have to leave. if you like layed back,great food and drink, spacious suites,white sandy beach and no kids we found it. my second trip with some non- believers who have been converted and have spread the good word. look to have 15 couples next year.\n\nReview 49:\nStayed at Secrets Maroma from Oct 12-20, 2011, and it was absolutely amazing. The accomodations, food, service, beach, etc, were undoubtedly 5 star. There are so many staff there working to make everything beautiful and ensure your stay is flawless. The location is very remote which was really nice. Even though it rained almost the entire time me and my wife were there, since we're Canadian the 30+ rainy weather was still a nice change! Would recommend (and have already) to anyone that is talking about going to an all inclusive. Thanks for the unforgettable honeymoon!\n\nReview 50:\nSecrets Maroma takes service to a new level. Not only is the resort and the beach spectacularly beautiful but the personal service is fantastic. Every need is taken care of with a smile and a pleasant greeting. We recommend the food in the Mexican restaurant and also Oceana the seafood grill. All in all a terrific all inclusive resort worth every penny!! We will seek out other Secrets properties as they become available.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28730, "query_start_index": 28732, "query_end_index": 28732, "truncation_seperator": "... 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{"id": "2516077", "pid": "2516077", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI'll echo the other reviewers. I have nothing but nice things to say. For an airport hotel, this place is amazing. The restaurants are good, the fitness room is well appointed and the rooms are extremely quiet. The windows are so thick it's nearly impossible to hear the planes.\n\nReview 2:\nWe stayed her for one night because we were catching a flight back to home. The location was great next to the airport. The room was terrible. I asked for a wake up call at 4:15 am and never got it. We almost missed our flight. The bathroom was so small and terrible. The sink was clogged and there were so many cigarette burns on them. After going up to our room we had to come back down because are keys didnt work so they had to re-program it. We came in at 10 pm so there were no waiting to check in. The bellmen was the best part of the stay they were very prompt and friendly.\n\nReview 3:\nWe didnt actually spend the night at this hotel - we checked in at 3pm and checked out at 10pm. We had flown in the previous night and spent the night at the Sheraton and then moved to the Hilton for a couple of hours before our late night flight home. It was perfect for what we wanted - clean comfortable rooms to relax in, clean bathroom and a nice meal in the bistro. It is looking a little bit tired - especially some of the carpets in the hallways but it certainly wasnt tatty looking. Our room had 2 double beds - it looked as if it was a shared room as we could hear the people next door through the internal door. The bathroom was a little on the small size but it did the job. There is the ocean shuttle bus that leaves from just outside the hotel and for $3 you get a return ticket. The shuttle stops at 2 different shopping centres and the beach. The service staff at this hotel were friendly and efficient and considering we got the hotel for a great deal on Priceline it was well worth it.\n\nReview 4:\nBeware when staying at this Hilton branded hotel. The hotel service and employees are very friendly and cordial but I wouldnt consider this hotel a 4 star hotel . It closer to 3. My family and I stayed there at the end of June for 2 nights and were dissapointed in the decor of the rooms. The rooms are dated from the 1980's. It was obvious that the room had not been updated since then. The floor tiles in the bathroom were cracked the furniture was that fake oak particle board and warped from water damge, the carpet in our room had stains througout. I was also a Hitlon Honors Silver member and asked for an upgraded room only to be offered one for an additional charge. Not sure it would have been better......... Bottom line 2-3 star hotel with a Hilton logo on top.\n\nReview 5:\nStayed here for 2 night at a priceline rate of $51. Couldn't have asked for more! Priceline rates this hotel a 3* but it should be at least a 4*. We got a 12th floor room with views of the LAX runway and the noise, although noticeable, was minimal. Rooms recently remodeled so everything was in top shape. Bottom line: Wish I could get this hotel on my next 3* priceline bid for LAX.\n\nReview 6:\nGreat location, easy shuttle ride to airport, but rooms and hotel overall need a facelift....free wifi would be nice too. Fitness center was more than adequate with free weights, machines, and cardio eqpt. Complaint: I might as well have been on the LAX runway....every plane taking off shook my window so the night was long with intermittent sleep. Would probably stay somewhere else next time for this reason alone.\n\nReview 7:\nVery rude reception at check-in - Maybe because we got a very low Priceline rate. Had to ask the clerk for the room number and how to deal with parking. He seemed offended that we were bothering him. Key card did not work very well, so getting into the room was always an adventure. Toilet nearly overflowed but hotel was quick to fix.\n\nReview 8:\nWe only stayed one night on our way from LV to NYC, but I wouldn't bother again. The welcome was luke warm and the room was nothing special. The room service was average. We discovered after about 1/2 in the room, and after turning the TV off, that the window was leaking (it was raining). This was a big 'drip drip' leak and obviously was not a new leak as the carpet and walls were soaking. I think they expected us to ignore it but we were finally moved into another room - very late at night. I am really disappointed in this place and if this is the attitude of most Hilton Hotels I won't bother staying with any of them.\n\nReview 9:\nOnly here one night and had only booked basic two double bed suite for four of us. We have stayed in many Hilton properties and after 7 stops around the US we thought this would be our least favourite hotel as it was certainly the cheapest! We are Hilton honors members and were pleasantly surprised to be upgraded to a suite on the executive club floor which provided us with complimentary evening drinks, snacks, desert and breakfast. Also had lovely bigger suite with 2 bathrooms. Very clean. Very impressed. Would stay here again for sure.\n\nReview 10:\nit has really gone downhill and takes advantage of travelers with extremely high prices. I used to always stay here. I have not traveled to LA in a few years, and stayed here on an overnight before a flight. The rooms have not been modernized (with the exception of the beds. I was on the club floor, and at the bar there I heard someone order a gin and tonic -- and it was $11.00 - usually hotel club floors don't gouge their clients. I have to believe there are better hotels around here.\n\nReview 11:\nI chose LAX Hilton last month because of the location and Hilton image, and I found myself staying at the same hotel as \"Dom Con\". I had to ask someone, given all of the inappropriately dressed people, and I was told it was the Dominatrix Convention. Being alone I just chuckled, but was glad I hadn't brought my kids with me. Even in LA where anything goes, this was an inappropriate crowd and the hotel should have disclosed this so other guests could select another property. On a normal day, the location would make this an attractive place to stay even thought the property itself is quite outdated. I had an early morning flight, so I took the hotel shuttle to the airport. The rental car agencies are within walking distance, so I dropped off my car the night before and was able to avoid parking charges. Next time I will stay a bit further out.\n\nReview 12:\n-Looks very good from the main lobby; in fact quite fancy--but quickly looses its' glamor--up in the room. --We reerved a handicap accessible room---and didn't have it when we checked in. --There were no drinking glasses in the room-either the bathroom or the counter in the room. --Phone in the room broken. --Towel rack in the bathroom--very loose; barely in the wall. -Bathroom amenities--only enough for one person--when the reservation was clearly for two. There was no complimentary water in the room.\n\nReview 13:\nA very good way to rest about a long fligth.You can find although good restaurants.\n\nReview 14:\nI was at Hilton LAX for a week due to business. Great staff and very comfortable room. The room was spotless every night when I got back.\n\nReview 15:\nI was wary after some reviews of this property, but found it to be fine. My wife and son commented that it 'smelled'. It smelled like a hotel to me. The hallway carpet and walls need a refresh. The rooms are clean and comfortable. The concierge was very helpful, although I wish he knew some routes better.\n\nReview 16:\nI wrote a review back in March - and was disappointed with the service and room location. I returned to the property, at the invitation of an assistant manager, to find many improvements in check-in. The service was quick, friendly, and well managed. The staff honored my request for a Towers Room, and were generally very affable. Room service is expensive, but no more so than any similar hotel.\n\nReview 17:\nI recently stayed at Hilton Los Angeles airport for 3 nights. I was surprised to find firstly internet in room is not free even for Hilton Honors member, secondly if you connect your laptop and iPad then they will charge two times. It is not per room but they charge as per number of device connected to wifi. I was not aware and no one told me during checkin. However, I found when bill came to my room and when I went to reception to check for two times charges, they told me the internet is not free for Hilton Honors member ( Like I always get at each Hilton hotels) plus it is per device of connection. I learned this lesson and advise here to you all be careful and take note of this.\n\nReview 18:\nThis is not a good hotel, even to airport hotel standards and certainly to Hilton standards. Room was very dark, not very clean and rundown. I found the fact that the floors are a maze and directions are poor (I had a room on the third floor on 26 October 2004) really terrifying. Front desk clerk was rather rude. I did not visit the restaurant or used other facilities. Shuttle from LAX to hotel took ages to come. I believe this hotel is now in the process of refurbishment, but I doubt this will change much. The concept is just out of date. For less money the HoJo LAX is at least as good, although with less facilities. For the same money the Marriott LAX and the Sharaton LX are much, much better.\n\nReview 19:\nI arrived for check-in at 10pm and there was a very short (less than 5 minute wait). The person at the front desk was very nice. The hotel was in reasonably good condition and the room was perfect. I say reasonably good because the carpet in the hallway was a bit dirty. The lobby looked very busy (Friday night 10pm). The only beef I had was parking which was 20 bucks. There is plentiful airport parking all around the hotel for about 12-14. Parking is four floors below ground and spaces are VERY limited. Drivers were circling. I only got a spot because another person was affraid to squeeze into the one I took.... Tiny spaces!\n\nReview 20:\nI stayed here before my parents flying back home. And it is clean and near the hotel. And I reserved it from Hotwire about an month ago and the deal is pretty cheap. Only concern is the hotel is kind of old, but it is pretty clean. Nice by the way\n\nReview 21:\nThis hotel is in desperate need of a renovation. Everything is of good quality, but after 20 years it doesn't impress. I also felt nickel and dimed, with vending machines that cost $3.00 and exorbitant prices for anything in room service. I was so glad I had a few snacks from the airplane left in my bag. I gave it a two instead of one simply because we did get a good nights sleep and I got a good workout the next morning (even if the gym was in the basement with barely working AC). Skip it!\n\nReview 22:\nWe have used this Hotel on many occasions.We always experience excellent service,beginning with the very warm welcome at the front desk. The rooms are clean,spacious and, bearing in mind it's closeness to LAX, quiet. The restaurants and Bistro cater for all tastes with a good variety of foods. There is an excellent, and regular, shuttle service to and from the airport. The ideal place to stay for any traveller.\n\nReview 23:\nHotel was very good , both modern and clean rooms, we had a small problem, the water in the hotel was not working and the hotel had direct guests to various other rooms for facilities. This was fixed during the night. It is a busy hotel and check in could be an issue but all in all we were more than satisfied.\n\nReview 24:\nStayed here for one night after arriving at LAX from London. The room was lovely, as was the comfy king sized bed. The room was east facing so I decided to pull the curtains open. The next morning I awoke to a truly amazing sunrise, with the San Bernadino Mountains to the left. The gym is great as is the pool area, with no less than 4 hot tubs. The free wifi in the downstairs area is fabulous too. Visitors to the likes of Santa Monica and Venice should consider this hotel too. The Blue Bus stops only a matter of yards from this hotel. It costs around $2.50 and whisks you there in no time. This hotel should be a 4 STAR.\n\nReview 25:\nTwo books were stolen from my room. I contacted Security on three separate occasions. No security report was filed on my behalf, nor was any indication given that the theft was worth investigating. Housekeeping was the only group that had access to my room. The following day, my room was not cleaned. I also reported this to Guest Services, and was answered with a non-chalant \"Sorry.\" I am typically very forgiving of service inadequacies. However, to first have Housekeeping misplace my belongings--whether deliberately or not--then neglect to clean my room, only to have in essence no response from other hotel staff is clearly unacceptable.\n\nReview 26:\nWhat a disaster! We booked separate rooms for ourselves and then another for the kids - and paid for the upgrades. But we got the room where a group of men were partying in the interconnecting room - and the non soundproof door. Then, about midnight, alarms went off and we were woken from our fitful doze (it was a good party next door) Then for the next half hour a voice over on the phone reassured us it was a false alarm. Terrific. We got it. And all after a 13 hour night flight from Australia, facing another 5 hour flight in the morning to Boston. Restful? Refreshing? NO!\n\nReview 27:\nMy boyfriend and I stayed here for 2 nights and the begining and end of a holiday travelling around California. We had booked a king, smoking room which was unavailable on arrival, we accepted the offer of a double,non smoking room, which we were then informed would not be available for another 2 hours!! Tired as we were we accepted and retired to the bar for a non complimentary drink! Having finally secured our key from the unapologetic and uninterested reception team we found the room to be clean and functional with a tiny bathroom. The shuttle service to the airport was fine, but on our return, an airline crew were waiting to board and the driver, under pressure, had my boyfriend help him lift off all the suitcases from the bus with neither a please nor thank you. On arriving to our room, we found it already occupied. Again the staff were totally unapologetic and unconcerned. My letter of complaint has so far been ignored. Weary travellers beware!\n\nReview 28:\nWe were looking for a nice hotel near the airport because our flight was leaving early and we wanted to ensure there were not any issues. We travel a lot as a family and always try and stay at a Hilton because the chain has a quality product with not a lot of surprises. This hotel is not the case! It is run down and in need of a major face lift. I have stayed in nicer motel 6 rooms! Extremely disappointing after traveling all day and looking for a higher end hotel. Save your money and source out a super 8 or motel 6 until they update this place!\n\nReview 29:\nConvenient, feantastic staff, loud though when young \"not so fine\" americans around...\n\nReview 30:\nI have stayed here many times and it has been fine, but this stay is slightly more revealing. The place seems to be more worn out, grimy in spots, noisy and not as good in many respects. On the Honors floor the carpet is filthy, the walls are spotty and I find the room musty and sterile. The airplane noise is very pronounced and seems worse than on other stays. The Cafe Restaurant has a buffet that has all the basics, although by Asian standards it is sparse. Very international guests. Parking deep under building with all the good spots reserved for the valets. This used to be a very clean and smartly-turned out place, but now seems over-used and under-maintained. I have not tried the Honors lounge. Possibly that is better.\n\nReview 31:\nI only stayed 3 nights, but it seemed like every need a traveler could have was anticipated by Hilton, and this LAX Hotel was one of the best Hilton's I have ever stayed at. From the speed of checkin/checkout, quality of the roomand its amenities, the food services and selections, the friendliness of the staff, the huge parking lot, and convenience to the Airport and other locations in LA - there was simply nothing that was lacking or that I am able to say was disappointing. Highly recommended !\n\nReview 32:\nStayed here for 5 nights. Travelled with husband & 3 kids. Didn't have adjoining rooms, but were next door to each other. My room's bathroom room; shower didn't work, the plug in bath didn't work and black grit came out of bath tap. Asked to be moved..obviously wanted to stay next door at least to other room rented. Got moved up to another floor, my key didn't work for my room, no one could get in. So told to wait in another room. Then were told that through our hassle we were getting a large suit so we can all be together....got there, was the same size (2 small double beds) as the previous room. Then we had to wait to be moved again. This all took about an hour and a half (about 8/9pm). This was the 2nd night of our stay, exhausted with our 5 yr asleep, carrying her and lugging all our suitcases from one room/floor to another....never got an apology!! In the \"new\" room....again, the plug in the bath didn't work and the water was very slow coming out of the shower!! Not impressed at all! !\n\nReview 33:\nThey give good rates buit make up for it by nice; diming you things like $2 for a toll free call and #12 for an hours parking. That was with the first 30 mins free. What a deal! I was shocked the bellman will only help customers who use valet parking. Anyone else doesn;t matter apparently. It is a nice room average within Hilton style and decor but there so many other options at LAX yyou should shop around.\n\nReview 34:\nSadly, you're trapped at LAX as all the hotels are of a similar price. Having missed a flight and forced to stay over, I took the first shuttle bus to the Hilton, looking forward to a decent night for $169+++++++tax etc. What I (and everyone else) gets is a Holiday Inn calibre room. No stocked mini bar, no flat screen TV, view of the walls of the next building and amazingly overpriced food - Room service for a 12in plain cheese pizza (terrible), 2 Budweissers and a V&T was almost $50. The place is fine, the staff are friendly but it is absolutely NOT worthy of the Hilton name.\n\nReview 35:\nI booked this hotel given the location is nearby the airport and we were arriving very late (or early depending how you look at it - 1am). I have stayed at many hotels in the Hilton family and this was perfectly adequate for an overnighter. The only niggle I had was around the courtesy bus. I called the Hotel from the airport to ask where to pick it up and how long it would take. Despite them knowing we were waiting, I was told it would be a half hour wait! We ended up taking a 3 minute taxi ride instead. Where is the customer service here? I had requested an upgraded room if there was one available and at check in asked if this was this case, I was told No, however we were in a suite. I dont know about you, but I do not call a standard hotel room with 2 beds and a bathroom, a suite. Nevertheless, I would still stay here again.\n\nReview 36:\nI stayed at the Hilton Los Angeles hotel for one evening on February 9, 2008. I wanted to be close to the airport for an early morning flight. The hotel is in a great location! However, parking a car takes one six stories underground and a fee of $14.00. Registration was fine, and the staff was polite. However, the hotel was packed--it is, after all, a conference hotel. Being sold out is not a problem if the elevators were working properly. Three out of the six elevators were not working for over three days. On the second day, the hotel had to place guards at the elevator entrances to prevent riots. Getting to one's room took a very long time. In addition, after paying premium prices for a room, the room was small with very low ceilings and an antique television. The bathroom was fit for a hobbit, not a tall man. In addition, the tub surround was not clean. I would most certainly not stay at this hotel again, only in the case of an emergency. There are too many other nicer hotels in the area.\n\nReview 37:\nWe stayed at the hotel to ctach an earlt monring flight out of LAX. The hotel is conveniently located, and the property offers free shuttle from/to the airport. The check-in was a breeze and we were in our room within a few minutes. The room was of an average size and offered basic amenities (although no mini bar!). The bathroom was really small. As we had to leave rather early we did not get to ahve brekfast. Overall, a very pleasant experience.\n\nReview 38:\nI am a frequent visitor to the Hilton LAX; and this past visit, I noticed a marked improvement in service, staff demeanor, and product. This is not a hotel where one would vacation to say, Disneyland, it doesn't market itself as a resort, it is a (very large) airport property, with all the amenities that business and frequent travelers are used to: HHonors floors, HHonors lounge, room service, proximity to the airport. Service had fallen off here previously, but I am pleased to say that it has come back with force: with ONE exception: the shuttle. The shuttle is shared with the Four Points hotel, it can be slow, and frustrating. A suggestion to management: have one shuttle for Terminals 1-3, and another for TBIT-7, as the shuttle finds it's way to 7, it is almost always packed, and the passengers who have boarded at 1,2 and 3 are steamed.\n\nReview 39:\nI like this place. It is great for a weekend in LA. If you rent a car, then it doesn't matter that it's near the airport. It's only 15 minutes from Santa Monica and 25 minutes from Hollywood. The airport area is less expensive than downtown but you still get great service and good rooms. Hilton has a nice product and while this is not a \"resort\" type property, it is a good business hotel with plenty of amenities for a quick vacation stay, too.\n\nReview 40:\nWhenever I am in the Los Angeles area, I always book this hotel. From the friendly and very helpful staff, spacious rooms and nice amenities its my hotel of choice in Los Angeles. I especially enjoy the convenience of the parking underneath the hotel. Plus if you are staying at the hotel, you can get a guest pass and enter and exit as many times as you like for the 24 hour rate. A big plus for me. The lobby is very impressive upon arrival as well. Extremely comfortable beds and very clean rooms. Definitely worth staying at! I am looking forward to my stay there next week. John Lapham\n\nReview 41:\nWe stayed at the Hilton LAX for a layover from the east coast on our way to Hawaii. We were upgraded to a poolside room. Unfortunately they did not tell us that the pool floor is also the smoking floor, and the pet floor. So, keep this in mind if offered this \"upgrade.\" There are also renovations underway at the hotel which created a fair amount of noise. When checking in, you may want to ask where they are working and to make sure you get a room in a distant location. The lobby was packed with a convention which made it hard to find a seat (so that I could work while the rest of the family tried to sleep). The hotel restaurant was very expensive and not particularly inspired. The executive floor lounge had a great breakfast. The hotel was very responsive to our complaints. The beds and pillows were very comfortable. The hotel is very near the airport. I would give them another try when I need to stay by LAX in the future.\n\nReview 42:\nWhat can I say it was a Hilton - $10 to use the internet, $20 to park.\n\nReview 43:\nWe stayed here in May 2010 and would stay again. We caught the shuttlebus from the airport to the hotel, which was convient and easy. Checkin was smooth and we got straight in to our 1 bedroom suite. Had great views of the airport which made our 2 year old very happy...he got to watch the big planes\uf04a. The room size was fantastic. Enough for the 3 of us to have our own space. We got an extra rollaway put in the living area for junior so he had his own room. Beds were very comfy, pillows were very comfy. Plane noise was noticed but not annoying...it didn\u2019t effect our sleep at all. The rooms are not new, however this is a good thing if you want the extra space like we did. The buffet breakfast was ok and we were glad the price was included in with the room.\n\nReview 44:\nThis property is certainly convenient to LAX. Having stayed at this hotel many times throughout the years it is nice to see how it has evolved into its existing property. The staff were very friendly and helpful and the relaxing lobby is refreshing and provides many seating locations. The restaurant menu is a little basic although they do offer a buffet too. The rooms were large and had nice furnishings and I enjoyed my view looking over the LAX runway. The airport shuttle service was convenient too, even at 4am when I used it for my departure. I have no negatives to offer about this property, which is hard to believe, even for me.\n\nReview 45:\nWe spent one night here as a result of a late landing flight but I wouldnt go back. The beds were uncomfortable, the rooms smelt musty and the service was non-existant. The teabags in our room had gone mouldy - clearly rarely checked by housekeeping. My husband went to buy a cup of tea instead and was scorned upon by the server in the coffee shop. Hardly the standard I expect from the Hilton Brand.\n\nReview 46:\nArriving at night at around 11 pm in a major city should not have been a big deal. When we got there it was very hard to find someone to help us move in, and when we did, it took them a long time to compete our request. It was surprising how slow things happened there.\n\nReview 47:\nTypical large busy airport hotel. Good well appointed room, with very comfortable bed. Own room had cleanliness problem, that may conceivably not have been typical (bathroom surfaces grimey, sink seriously crazed, room carpet stained.) Heavily stained carpets in corridors rather let down the overall ambiance and are clearly due for thorough cleaning or general replacement. Overall not up to the standard expected of the Hilton brand name.\n\nReview 48:\nThe hotel is nice enough looking - clean, well maintained, etc. But..... 1) Paying $13 for internet is bad enough. But when the connection is excrutiatingly SLOW, it is inexcusable. 2) They actually charge you to use the business center. Never at any other hotel have I been charged for that service. 3) The restaurant was exactly what I expected at a hotel: mediocre overpriced food. 4) But worst of all, after I signed my meal ticket to my room, the waiter added more charges to the ticket without my knowledge. I only found out about it when I checked my room charges later. Note: the restaurant refunded the overcharge when I confronted them later.\n\nReview 49:\nThis hotel was assigned to me when I bought a Tournament of Roses package and I have no idea what the room cost. The lobby was impressive. My room was okay. It was clean and that is what is most important to me as well as being quiet. Quiet, it was not. The noise from the planes DID NOT bother me as I am used to hearing trains come through near my home at night. It was the \"people\" noise that was unbearable. I was on the 13th floor and I believe they ran out of insulation when they got to that floor. You could hear people talking, sneezing and coughing like they were in the room with you. There was no way I could drown out the TV noise. I could never recommend this hotel from my experience there. Other guests told me they heard lots of noises while others said their rooms were quiet.\n\nReview 50:\nExtremely friendly and helpful personnel though the hotel is large and impersonal. We were in a recently updated room. Nice furnishings and large floor plan, though low ceiling created cramped feeling. The hotel if fully functional for an overnight before or after flight stay. The Cafe in the lobby had a limited menu but terrific food and great service.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28207, "query_start_index": 28209, "query_end_index": 28209, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 466, 1060, 2075, 2859, 3254, 3683, 4030, 4668, 5223, 5726, 6592, 7112, 7208, 7358, 7677, 8087, 8790, 9507, 10152, 10412, 10920, 11347, 11671, 12310, 12968, 13561, 14538, 15102, 15201, 15947, 16460, 17478, 17901, 18497, 19349, 20369, 20832, 21695, 22155, 22758, 23707, 23790, 24567, 25219, 25633, 25915, 26369, 27034, 27841]}
{"id": "2515605", "pid": "2515605", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI might not be too hard on old Bill's, were it not for the glowing reviews that so many people write about it. For starters, the casino is the most smoky one I walked through on and off strip. The smoke is so intense that it leaks into the Victorian restaurant and makes eating there less than pleasant. I was on the first floor with a unrequested view of the Bellagio Fountains. (Lower, even number rooms are closest to the show.) Unfortunately, the smoke from the casino leaked into my room at night. I found that my throat was burning from all the smoke. Some day I dream that Vegas goes smoke free, but alas, I know it will be a long long time coming. If you don't mind an older crowd and don't mind smoke, than you may agree with the majority of people who like this place. If you are prefer a younger crowd and are bothered by excessive smoke, do yourself a big favour and stay elsewhere. When I got home all my clothes went into the wash, including the ones that never came out of the suitcase!\n\nReview 2:\nHave just returned from Vegas with 7 others, couldn't fault Bill's Gamblin Hall. One of the best postioned hotels for access to areas along the strip. Lovely view of the Bellagio from our bedroom window. Rooms comfortable and very clean, great value for money. Will definately return.\n\nReview 3:\nWithout a doubt,this is the WORST!! casino in vegas.We spent several hundred dollars on the slots.Trying to get a drink was impossible.After an hour I went up to the bar for a drink.I told the bartender we had been playing for an hour and, no waitress. All he said was, they are out there and charged us for our drinks.Thinking this was a fluke, we went back the next day. Same thing! !.I checked with guest services about any comps we had earned. They said we did'nt qualify for any! This has NEVER happened to me in vegas.It will never happen to me again as long as I stay away from this place.\n\nReview 4:\nThis hotel is a ghetto in the middle of the strip. We reserved a room in April 2011 for June 2011. We booked through the hotel web site, our reservation we printed out said DL for deluxe but when we got there they said they didn't have anymore deluxe room and that we reserved a deluxe/classic room which means they give you a classic. I asked what the difference was between a deluxe room and a classic, they the only difference was the view, that with a deluxe you can see the fountain at the Bellagio. Even though they supposedly remodelled the whole hotel recently it still was old and ghettoey. The king size bed in our room was sloped down on one side, I told them about it they said they would send engineering up to fix it, they never came. The clientel that uses this hotel seem to be the young and drunk kind. I felt like wiping down everywhere we were in the hotel with antibacterial wipes.\n\nReview 5:\nLet me start by saying that I read alot of reviews on hotels in Las Vegas. To the point where I was driving myself crazy trying to decide where to stay. I finally decided on Billts Gamblin' Hall & Saloon. This place rocks!! The location was perfect!!! The rooms were not the most modern or luxurious but they were clean and big. The price was good and the staff was always pleasant. I was also worried because we had 3 laptops with us and they do not have any safes. It was not a problem at all. We had alot of stuff with us because we were traveling on after Las Vegas and had to have enough to be gone for 2 weeks. I would def recommend staying at this place!!!! The casino is small, but we were busy visiting the rest of Las VEgas and was not concerned with that! I see reviews about smells, etc. I did not find any of these negative items on my stay! Dont be afraid to stay here!!! !\n\nReview 6:\nI have read various good reviews on Bill's before booking it. After 2 nights there, I would say that I rather pay $10~20 more per a night to stay at Bally's across the street next time! I guess I got what I paid for-- The Perfect location on the strip (the middle of the strip), but not so great rooms. Don't get me wrong. The rooms look clean and it's spacious, however there's a strong smell in the hallway. I'm not sure if it's because the hotel is one of the oldest, or it's smoke smell. Another thing that bothered me is that you can hear every whisper in the hallway from the room! Also, the coffee maker I got in my room was very dirty & stained inside! However, one good thing I liked about it is that, there is always a security guard in front of the elevators checking your room keys through out the night. My conclusion is that, it is a great deal, but I personally would much prefer newer/fresh smelling hotels.\n\nReview 7:\nThe room was clean, the location great, but the experience was a disappointment. We paid $150/nt for a full strip view room on a weekend. We had a nice view of the strip through a relatively small window, and my wife and I could see the Belagio fountains by taking turns standing in the corner of the window alcove, There was one bulb burnt out in the bathroom, and a bedroom lamp had a broken plug-in. There was no mini fridge and no in room coffee service or microwave. The casino floor stunk of cigarettes so bad that we spent no time there, and went elsewhere for our gambling and meals. The positive reviews on trip advisor must be coming from people who received much lower rates than we did, and they're comparing Bill's to budget hotels.\n\nReview 8:\nMy wife and I have been married 28yrs we have never had a honeymoon......and my wife had never been to vegas so we went. When looking for a place online to stay we were going to stay at Paris but the reviews for Bills were mostly good and the rates were about 400 dollars less so we thought let's try it......we stayed august 15th through the 19th. We got there before check in but Carletta at the deak was a real sweetheart and we checked in early. I smoke wife does not so we got a non smoking room on the first floor with a view of the strip. Room was fine, clean, bigger than we thought it would be, bed was great, air worked great. I am fifty and wife is forty seven we r not kids but not over the hill yet, we loved Bills and the people there. We got up in the mornings around nine am and got to bed about four am each day had a great time........we r already planning a return trip and we will b staying at Bill's.\n\nReview 9:\nThe room was lovely and quite big. But the street noise at night was pretty bad. Guess it's our own fault for going to bed too early! But on your first time in Vegas like us - you'll walk none stop looking at everything and be exhausted by night time. We enjoyed the buffet at Harrahs followed by the Legends Show. Definately see a show of some sort while in Vegas - it was the highlight. If i ever went back i'd stay at one of the nicer hotels with pools etc and live it up a little. And spend less time looking at everything!\n\nReview 10:\nI think I was more dissappointed because of all the wonderful reviews I read on Trip Advisor. Up until this stay, Trip advisor has never steered me wrong. Bill's is a comparitively small hotel, nestled between the Flamingo and Bally's. I can't complain about the speed of check-in or check-out as we never had to wait, and I will say that Donny, the bell hop was personable. However, everything else about this hotel was average, at best. The service was poor to average. I don't think anyone (other than Donny) ever smiled the whole time we were there. The room was \"okay\" and it wasn't dirty, but it just wasn't spectacular. Our first night when I removed a wash cloth from a shelf above my head, I was showered with cards (those nudie cards they hand out on the strip) which had been carefully placed by someone in the staff, I assume. Since the hotel has only 4 floors the noise from the strip was continuous, day and night. The dealers and cocktail waitresses were average. If you are looking for an outstanding vacation in Vegas, I suggest you stay somewhere else, I know I will next time.\n\nReview 11:\nUnless you want to say you stayed at the Luxor or the Venetian, stay at Bill's. You will not find a better rate and it is right in the middle of everything. This use to be the Barbary Coast until Harrah's bought it. The casino always has some $5 tables going and the steak restaurant is very good. The room is well worth the money. It was clean, big flat screen tv and a great view of the strip if you stay in a room with a low, even number. This is the best deal on the Strip.\n\nReview 12:\nWent out to Vegas for my 6th trip, this one with my daughter for her first legal trip. Have stayed before at Bellagio, MGM, Luxor, Paris and Mirage. I will have to agree that this is the best for me so far and will probably be where I stay in the future (as long as it is still there). I really appreciate the fact that you don't have to walk a mile to get to your room and check in was a breeze. The staff was the only drawback, I did not find them very helpful but we really did not need much. Also, if you need a taxi you are better off walking next door to Bally's and catching one there, evidently cab drivers do not find Bill's a very lucrative spot. Rooms are big and clean, housekeeping was exactly on. Excellent location at center of strip and easy walking to everything (if you like to walk). All in all a great stay.\n\nReview 13:\nVomit in the elevator, and in the hallway. Called about it, nobody shower. The whole place has a \"hangover smell\".\n\nReview 14:\nThis was my first stay at the Barbary. The hotel exceeded my expectations in every way! The employees were friendly and helpful on all levels. The rooms were clean, large and no trace of smoke in the air. The only drawback were the down pillows, as I am not a fan of them. The window open in the shower for fresher air, too. We had a south facing, 4th floor room from which we could view the Bellagio water fountain show. The hotels location can't be beat and neither can the rates!! Highly recommend this to everyone and this will be my hotel choice from now on. My other favorite hotel is Monte Carlo just down the street, but a higher price!\n\nReview 15:\nFirst time to stay at Bills, but have gambled there before. You can't beat the location and the rooms were actually very nice and spacious. Did not have any problems with noise either (we were on third floor). Since the location is cental and a short walk thru the casino to the rooms, it was nice to be able to go back to the room periodically throughout the day as needed. We found the gambling there to be affordable and the table crew were always very helpful and alot of fun. And you can't miss the BIG ELVIS live show! We loved it and it was quite poplular. Overall a great experience and we plan on staying there again next year and any other time that we go to Vegas! !\n\nReview 16:\nAlthough I had just booked a room, we were given a suite, with a lounge and 2 bathrooms, which can't be bad for $65 in August. The King bed was comfortable, and the location couldn't be better, just across the road from the Bellagio. So stay here without all the themed razzamatazz, and wander in and out of all the other hotels. Parking is easy, in the attached hotel multi-storey car park, with lift directly into the hotel. No problems using my wheelchair.\n\nReview 17:\nI loved the location of this hotel and interior design of the rooms. But, at check-in, I was not told of any extra fees. But, at check out, I was told, I would have to pay a phone fee. When I stated, I would not pay it because I did not use the telephone phone and I was not told of the fee, the manager stated he would take the charge off. But, a week latter the fee was billed to my credit card without my approval. The room was very dirty compared to other hotels on the strip and in Las Vegas that I have stayed. I had a great view but the windows were very dirty. I would not stay again. Lot's of other selections of hotels in the city.\n\nReview 18:\nThe only good thing about this hotel is the location. It is very old and run down. We booked a room with a king bed and received a room with two double beds. The mattresses were old and sagged in the middle. The rooms are dated with exception of the plasma t.v. If you are planning on spending any time in your room at all I would stay somewhere else. We booked this more inexpensive hotel as part of a leisure vacation before my business trip started. This was our first time to Vegas and this really was disappointing. We pre-paid for two nights and checked out after the first night. Luckily we were booked at The Platinumn for the rest of our stay which was about a 10 minute walk from the stip. The Platinumn was fabulous if you are looking for a place to relax between gambling, it is brand new and features all suites which was well worth the extra money. We booked Bill's for $70 night and the Platinumn was $135 a night mid week.\n\nReview 19:\nWe stayed at Bill's last year and decided to do it again this year Jan23-25. It has changed. There was no security posted at the elevators at any time, day or night. We asked the front desk about it & she shrugged \"dunno\". There are amenities I will live without, but lack of hotel security is not a luxury it is a necessity. No savings on a hotel room is worth risking your safety.\n\nReview 20:\nWhile the margarita's are flowing in the back and the cheap tables are always busy..... the security in the Casino here needs an Atlas. My sister and A friend of mine was asked to produce ID when they sat down to play some machines while waiting for the rest of our group to get their cheap drinks. We're from Canada so my sister produced her British Columbia ID, it was nodded at and given back. My friend gave the \"night manager\" her Saskatchewan ID and was told \"looks fake, never seen this before, you're going to have to leave\"..... We were flabbergasted. Do these people asking for ID ever pick up an atlas or a world map? Heck a map of North America would have been helpful. Saskatchewan is NOT a made up place. lol and we're no spring chickens! needless to say, we took our gambling money elsewhere.\n\nReview 21:\nThere's nothing really to add to the reviews below, so I'll just confirm that ifyou want a really reasonably priced, clean, well located hotel, then you should choose Bills. It really is a great little hotel!! !\n\nReview 22:\nThis place is not horrible, it is quaint right before quaint goes bad. There is No Way this place should be rated in the top half of places to stay in Las Vegas, The ratings must be weighed towards Price if this is in the top half. It used to be called The Barbary Coast, a late 1970's hotel/casino and not much has changed inside since then. Look close inside and you see dirty carpet, dust, sinks that drip, banged up walls and molding, small rooms. But you are in the heart of the strip for less than $60, and if you don't stay in the place much, and don't care about atmosphere, or the over the top experience of Las Vegas, this place is it. Warning though, because it is small and right on the strip the noise at night outside your window is very loud. Very Loud. But basically it is Motel 6 with a view of the bright lights.\n\nReview 23:\nWhat a pleasant surprise. This hotel is in the most perfect location. I had read many reveiws about noise from the street, but overall it was grreat. After all, you are in Las Vegas, the city that never sleeps. The rooms were clean and comfortable and the staff was very nice. Perfect location on the strip. I have been to Vegas many times and stayed at some bigger hotels. I will definately stay here again over any of the others. I like the ambiance of the smaller hotel with the older vegas feel. The food at the Victorian room restaurant was also very good.\n\nReview 24:\nI stayed at Bill's with my husband and two friends. It took just a few mins to get from Car Parking to Front Desk and the same from room to striip. Rooms were Large and had view of the strip.Staff were friendly and helpful, Big Elvis was great. Couldn't really ask for more from a Hotel right in the middle of strip. It felt friendly and homely and was not impersonal like the larger Hotels on the strip . My opinion is if you want a good deal stay at Bill;s\n\nReview 25:\nWhat a great small hotel! I was a bit nervous after seeing some reviews about it being old and needing updates. It is a hotel that looks older but it is their style/theme. I gave cleanliness a 4 because on two occasions our room was not cleaned and I requested the tub be fixed twice because it was backed up. We stayed a total of five days and loved the place because of it's size. The classic room was bigger than your average hotel room! There were no long lines to check in nor out. Staff were plesant and Mike the bellman was great at making us feel welcomed! Two big pluses: arrived early and room was ready before check in, because I switched to a smoking room I had to wait a bit more but was fine by me! Two is... They hold your luggage in a locked room if your room isn't ready or you checkout earlier than you actually leave to the airport ( no lugging bags around)! Best of all NO RESORT FEES!\n\nReview 26:\nWe were looking forward to staying in a Victorian old-fashioned hotel. It was a dreary disappointment. We left as early in the morning as we could and didn't come back until we were ready to sleep. We gambled, ate, relaxed, and people watched at a few other hotels. We were only disappointed with Bills! We ate one meal there and although the food tasted okay. The food was overpriced, the staff chatty with each other and not friendly or helpful with customers. The atmosphere made me think of a Denny's that should have been remodeled 20 years ago.\n\nReview 27:\nBill's is a good bargain. The location is excellent, the rooms are comfortable and quiet, and the desk and bells staffs are very friendly. Our only complaints were that the beds were too soft for our taste, and the shower is rather dingy--they need stronger lights in there at the very least. But for about $200 for three nights, I don't think it can be beat. I imagine we will stay there again the next time we are in Vegas.\n\nReview 28:\nI have always wanted to stay at Bills and now that I have I am glad I have it out of my system. The rooms were ok and if you have stayed at the Orleans you will recognize them. The location is great for hitting the strip. I found the machines to be tight but the tables were nice for a low roller with $5 tables aplenty. What bothered me the most was when I got up early to get coffee before going to meetings were the amount of pimps and their ladies running around in the hotel. You have these groups of 3 or 4 pimps with their crews strutting around and talking trash and then grabbing their ladies and heading out and security talking and laughing with them. Will never, ever stay there again because of this. It could turn ugly in a heartbeat and I can find enough trouble, I don't need to stay with it.\n\nReview 29:\nThe typical casino experience is: arrive; push through a crowded casino or shopping mall to find the registration desk; wait in a long line to check in; navigate a labyrinth to find your room, etc. Bills is always refreshing. I never once had to wait in line here, and it you can't beat the location. The rooms are always clean, and the staff is always friendly. If this is \"Old Vegas\", I prefer it to \"New Vegas\". The western motif in the hotel is pretty cool, too; none of that stupid cheesy \"themed\" stuff. Plus, you get access to the pool at the Flamingo next-door, which is one of the best in the city.\n\nReview 30:\nMy husband and I stayed at Bill's for seven nights the end of September. I had read the review about Delda and the problem the gentleman had with check-in. We also had Delda check us in and she couldn't have been more helpful. Got us a nice quiet room and the best rate available. We love Bill's and this was our fifth stay there and will always come back to the best little hotel in Vegas.\n\nReview 31:\nright on the strip, free parking, we had a luxury room with views over the eiffel tower and the bellagio fountains!! We had a great stay! !\n\nReview 32:\nHaving read pevious reviews, I was disappointed with Bills. OK, the location is great, the room is above average in size and the television is huge - after that, there isn't too much going for it.. The place itself is old and tired compared to its neighbours, the carpeting in the casino and in the hotel is dark and dowdy. The room too was pretty drab and the bathroom standard was grim - the sink had cracks in it, the toilet flushed only occasionally, the shower head was set at a convenient height for exceptionally small people and the towels were well worn. I suspect that Harrahs bought Bills, with something else in mind for it - expand either Flamingo or Ballys into the BIlls space? I for one would not be sorry for them to do something else with the site.\n\nReview 33:\nJust got back from a trip to Las Vegas and we're happy, happy. Bill's place is right on the strip acrtoss from both the Bellagio and Bally's....a block or so from Paris. Great location and nice rooms. Upgrade for the view of Bellagio's fountain shows....don't miss them.\n\nReview 34:\nWe will stay at the Barbary again it was comfortouble and nice and big fluffy pillows . In a great location . We have stayed in 2 other hotels along the strip at double the price , at differant times ,the Barbary is just as nice and more conveinient . We highly recomend staying here again . Thank you all ,great staff.\n\nReview 35:\nI am scheduled to stay here in July, and decided to add an extra day to the reservation. I called to extend my stay and the woman on the phone was completely rude to me. As I was trying to make sure I would be charged accordingly and that the reservation was in order, she began screaming at me to \"LISTEN.\" I was not being rude, just wanted confirmation that everything was correct. I asked her not to scream at me and asked to speak to someone else, whose attitude wasn't stellar either. I'm sure I'm going to get set up with the worst room in the house, and my vacation is going to suffer because this woman had attitude. I wish I could just get a refund and stay somewhere else, but I'm already almost completely paid up. Probably will not stay here in the future unless I get an apology.\n\nReview 36:\nWe know for fact that some designer clothes we left in the room were actually handed in to a cleaner, whose name we identified. Hotel management stated the cleaner \"threw the brand new, clean clothes away\". A total lie of course. They refused to discuss the matter, and refuse to respond to our e-mails asking for compensation. We here this is par for the course in Las vegas. Hotel management were extremely rude and ruined our stay.\n\nReview 37:\nYou will not be disappointed. We stayed on the 1st of June and had a room facing the bellagio fountains . We were very comfortable and liked the view and large tv. It was very clean and the bed was very comfortable. The staff was very accommadating. I did not gamble much just had drinks at the slot machines. Nice location and my husband was able to drive there and park in the garage without any trouble. I would highly recommend this hotel.\n\nReview 38:\nFor the money and the location it can't be beat. Staff is friendly, location is close to everything you want to see or experience, right in the middle of the strip. Its very affordable and I have never had a disappointment when I stay there. Check in is a breeze and its easy to find your rooms when you stay there. I never spend time in my room except for sleep and its quiet and clean. Why pay for the expensive hotels if you are never there. It does'nt make sense. I hate the new name by the way but the place is great. I'll not stay anywhere else on the strip if I don't have to.\n\nReview 39:\nAfter reading some positive on-line reviews, we booked the Barbary Coast. Not quite sure if the people writing the reviews stayed in the same hotel. There's no pool or jacuzzi (though you can take a shuttle to one of their other hotels and use the facilities there). There's no transportation to/from the airport. Nearly all employees were rude (including front desk, security, dealers, restaurant personnel, and cocktail waitresses). The room itself was so-so. There's no in-room coffee (you can request a coffee pot, if they have one available, and IF they're not \"too busy\" as we were told several times). If you need anything from housekeeping, make sure it's early - otherwise there's no one available until 9 am. Bathrooms are beyond tiny. Checking in or out can be a nightmare, as they don't have much of a front desk. There's no way to get so much as a soda unless you either call room service or stand in line at the bar. If you need bellman services, forget it. The location is great (mid-strip), but if you're expecting anything beyond a low-rate motel type of atmosphere, forget it!\n\nReview 40:\nWe stayed at Bill's for five nights recently. I picked the hotel based on the reviews here on TripAdvisor. We were not disappointed! What a great place, at a great price! Check-in and check-out both took only a couple of minutes. The small size of the hotel really helps as far as how long it takes to get out to the strip, and how much less walking is needed . I didn't find the hotel to be run down at all. Sure the hotel itself is older, but I found it to be very well maintained. Our room was cozy and was kept very clean. There really wasn't anything that I would change about Bill's. I would stay there again tomorrow. In comparison, my brother-in-law stayed over at the Wynn, so we had a chance to check it out too. Unless someone else is paying the bill, I would choose Bill's over the Wynn. The common areas at Wynn were impressive, but the rooms in my opinion were not worth $299 and up a night. In conclusion, if you want a clean, comfy room, Bill's is great! If you are looking for prestige, look elsewhere.\n\nReview 41:\nWe stayed in Vegas for 5 nights as part of a 3 week trip to the U S & our stay at Bill's was the best value of any of the hotel's we used during our holiday. Our room was on the 4th floor on the Bally's side. Large clean room, really comfy beds & no problem with traffic noise. Delicious breakfasts in the Victorian room. The location can't be beaten, step out of the hotel right onto the centre of the strip. As mentioned in other reviews this is an old style hotel & doesn't have any of the fancy frills that some of the grander resort hotels have. However it has a good atmosphere & the \"frills\" are available at other hotels eg the pool at the Flamingo, next door. This is the second time we have visited Vegas, stayed at the Monte Carlo last time, which was lovely but really we only slept there, we spent most of our time in Bills (was the Barbary Coast then). We hope to return to Vegas in the future & would definitely stay at Bills again.\n\nReview 42:\nI give Bill's no stars because after having a confirmed and payed for reservation for 1 month I didn't get to stay there.I was there at 10:00 A.M. to see if my room was ready and the women at the desk confirmed my reservation and said to come around 12 and a room should be ready.I bring in my luggage for myself and my 83 year old mother and they tell me 4 hours later that they cannot accomodate me.They tell me that they switched my hotel to the Flamingo next door and to go there.They said they could not help me with my luggage so I had to struggle down the street with it by myself.At the Flamingo they give me a old,dingy room that needed updating badly.I will never gamble or stay at Bill's .I'm sure that someone staying longer and paying more than me got my room!\n\nReview 43:\nWe stayed here in February 2012 and loved it we were right in the middle of it all !!!! Bally's, Bellagio and Cesears Palace across the road from Bill's. The Room was quite large, spotlessly clean, and the bed just brings to mind the song Grandma's Feather Bed, bedlinen was spotless and changed every second day. Towels were clean and soft and there was an ironing board and iron and also a hair dryer which worked quite adequetely. We were on the 2nd floor and had a view of the Bellagio Fountains and when the fountains went off it sounded like thunder, but this didn't bother us as the spectacular view more than made up for the noise. The only negative I could find is the lack of tea or coffee making facilities in the room. If we were going back we'd definately stay here again.\n\nReview 44:\nI booked 6 months IN ADVANCE and requested a non smoking room overlooking BELLAGIO'S FOUNTAINS. When I checked in I was given a very dingy room which faced the side of a building.The room reeked of stale cigarettes. I called the front desk and was told to get the room I requested I had to pay $20 more daily as the hotel was now owned by Harrahs. I immediately checked out although I had prepaid for 4 nights. I was so disgusted I told them to keep the money.\n\nReview 45:\nWe stayed at the Barbary Coast from July21 to the 24th. To begin we checked at 11:00 am and it took 3 minutes. This is really neat because as soon as we checked in, we went to the Flamingo to eat and people were lined up through the lobby waiting to check in. Also I really liked that the hotel is small and there is no elevator wait. The layout of the hotel took about a minute to memorize. The bathrooms are small but the rooms are really nice for a budget hotel. You have to ask yourself what you want before you book. If you want one of the fancy mega resorts stay there. But if want excellent budget accomadations , good location, and more time to enjoy vegas stay here.\n\nReview 46:\nWell I also read all the trip advisor comments on what a great place to stay this was. A little gem. Well if you do not plan on any sleep time then maybe this hotel is for you. However, my wife and I got no sleep. Seemed like the street was right in our room what a lack of privacy. I mean we like to go out and have a good time but you do need a place to unwind and relax and I am telling you THIS IS NOT THE PLACE. We checked out and went to the Flamingo rate was less and room was much better. Oh and to top of our poor experience at Bills they are telling Expedia we stayed 2 nights versus 1 so we arn't getting all our money back. Avoid this place you have been warned.\n\nReview 47:\nWe booked three nights at the Barbary Coast based on the reviews on this website. We normally stay at other larger resorts but thought this property would be ok for a short stay. The room was as described on the hotel website and it was clean. Check in was quick and the staff member was friendly. The big thing that I want to warn others about is the noise level in some of the rooms. The window in our room did not close all the way and the noise from the street was VERY loud. Our room was also near the elevator shaft and all night you could hear the cables moving and a loud banging noise every time the elevator stopped . We were unable to sleep much at all. We did not ask to be moved to another room, which may have helped, but decided to change hotels so that we could relax for our last 2 nights in Vegas. If you stay here, I would reccomend asking for a room on one of the upper floors that is not close to the elevator shaft.\n\nReview 48:\nI stayed here with my niece and nephew. The Victorian decor was rather gloomy for my taste, but the other two (early 20s) liked it. Large rooms, comfortable beds, good restaurant (we only tried breakfast), at a reasonable price. Plenty of parking space. All clean and well-maintained. Staff pleasant and helpful. I had a room at the back of the hotel which was subject to a constant whirring from the kitchen flues, but it didn't keep me awake (and I'm a light sleeper). Otherwise, sound-proofing between rooms was excellent. One great advantage of this small hotel is the speed at which one can leave one's room and be at the centre of the Strip in 5 minutes.\n\nReview 49:\nThis is a \"funny\" hotel. Its one of those hotels that has its own personality and character. Not really sure how to describe it. Imaging Texas meets western cowboy meets old fashion victorian themes. The hotel is good. Not great but not bad neither. Its just \"good\". The staffs I encountered were super friendly! Made me feel very welcomed specially I was traveling along. The room was spacious.....but a bit smoky. The whole hotel was smoky. But I was ok with that. Great location! Excellent actually!! In the middle of the strip. Very easy to go around and visit all other hotels. Its less than 10 mins walk to the \"O\" show at Bellagio, which by the way, its the best show ever!!!! I would stay there again if I am traveling by myself again. But I will not stay there if my family or my partner is with me. Its not very \"family-oriented\" nor \"romantic\". Its just a good place if you are alone or travel on a budget.\n\nReview 50:\nafter reading all of the good reviews, we thought that this would be a nice place to stay on the strip. the only nice thing about this hotel is the location. we stayed on the 2nd floor, room 204, which is supposedly an upgraded room and we did have a view of the fountains, but not nearly as good as from the paris hotel. it was incredibly noisy with outside traffic more so than any hotel we have stayed at in vegas. the hallways looked dirty and the garage smelled of urine. the beds were decent and the valet service was good. we would never stay here again when there are so many better options on the strip and off strip the orleans is way better for less money.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33760, "query_start_index": 33762, "query_end_index": 33762, "truncation_seperator": "... 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{"id": "2514657", "pid": "2514657", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery bad service from front desk when we specifically booked for a non smoke, king size bed. We arrived around noon and they said the room is not ready and asked us to comeback later around 4:00 PM. We confirmed again for the non-smoke room with king size bed and they said no problem. When we came back at 6:00 PM they told us there is no more king size bed and insist that we take the queen since they have no more king bed. The queen bed room are heavily smell with smoke. They switch us to another room with two twin size bed but we still smell the cigarates. They sent us an air cleaner machine but the equipment did not work and all broken. The person who install it did not know what to do. He told us the room used to be smoking room. They told us that is the only things they can do. I booked for 4 nights and decide to check out the 2nd day to Doubletree Suite in Timesquare. Much better hotel.\n\nReview 2:\nWe got a pretty decent rate on Hotwire for New Years Day on - it was pretty empty after the festivities of NYE. The location is great - you get a room up way high and you'd probably see the ball drop from your window! When we checked in 12/30 - our room was not finished properly (lack of toiletries, blanket for bed) but otherwise it was fine. It was on the 20th floor if I remember correctly. The service to the room was slow, but otherwise we had no complaints. Keep in mind if you come specifically for NYE it's a big pain in the --- to get around that evening - requiring police escorts (everybody was standing around - but no body wanted to escort us to the hotel!) that at best is a very very slow process. The free upgrade to the room on the 51st floor was definitely awesome. The room was prettier (as you can see on the picture) and the view was awesome. Would definitely stay there again!\n\nReview 3:\nI dont understand how this hotel is considered a 3.5 or 4 star hotel. Front desk staff were rude and unhelpful. Room had the in room safe ripped out of the wall. Was forced to change rooms. next room was dirty. TV didnt work properly. No blanket on bed - just dirty bed cover. Hallways smelled. No in room coffee. I have stayed in many hotels in NYC and i'm very familiar with the hotels in the area. This was worst hotel - bar none. I've emailed head office to inform them. Of course, in conjuction with my entire experience, I havent heard back from anyone.\n\nReview 4:\nThis hotel does not care about their clients, I stayed 5 nights for a conference being held there. One day the room was not clean by 6:30pm and we had to ask to have it cleaned and still they did not leave the proper number of towels. The room keys did not work well in the locks and we constantly were replacing them. The worst was they over charged us $75.00 a night and we had to ask rate we were given at time of booking. If we had not checked our bill the hotel would have over charged us. We also learned we were not the only ones the hotel tried to charge over the rate given.\n\nReview 5:\nJust returned from 5 nights at the Millenium Broadway. What a location, Times square one minute walk away, but didn't find it noisey. Reception staff were welcoming and helpful especially as I was soaking wet, having arrived in a downpour. Room of a goodsize for New York, but agree with other reviews re the hard beds. Mini bar in room- would have preferred a coffee maker. TV went wrong, but someone appeared within 30 minutes of me reporting it. Only had breakfast in the hotel once, as expensive,but there are so many places to eat, it's easy finding somewhere else, (and there is a Starbucks next door). Had a problem at checkout with being charged for minibar items I hadn't had. was told it happens all the time as any movement of items is recorded as a sale, soon sorted though.\n\nReview 6:\nHaving stayed in many of the London properties, I was quite looking forward to staying at the Millenium Broadway in New York. I was truly disappointed. The first room we were given had an inter-connecting door to another room that didn\u2019t lock, there were no light bulbs and the beds looked they had been shipped in from the nearest hostel. After complaining to a receptionist who was clearly incapable of communicating in any language, we were given an \u2018upgrade.\u2019 We were curtly told to hurry and clear our luggage from the unwanted room as other guests would be arriving shortly. The new room was just as dodgy and very much stuck in the eighties. The reception did nothing but call at strange times, 3am as an example, asking if we would like to reserve a table for breakfast. Never, ever again to be perfectly honest with you, poor, poor show.\n\nReview 7:\nExcellent location in the heart of TImes Square, near shows, shopping, pretty much everything! We heard very little street noise. Our room was near the elevator so we heard some of that noise; ask for a room further a way. Our room was small-ish, like all NYC hotels that aren't horribly expensive, but not cramped, and well appointed. Nice bathroom, although shower pressure was low. The room lacked a desk, but they gave us a fridge for free when we asked. The concierge/theatre desk staff, with one exception, were extremely helpful and knowledgeable. All the staff were friendly -- felt more like the South than New York. No free Wifi in rooms, but there's a Starbucks next door with it. The bar hours were a little irregular.\n\nReview 8:\nThree gals stayed in the Millenium on Times Square where we had a view of the square from the 37th floor. Our room was perfectly clean, and spacious enough for us to put down an air mattress for our third bed. We had to call for an extra blanket, and we did blow a fuse - but we had two hair dryers, the television and the heater all going at the same time. The helpful staff responded quickly and were friendly and funny. I would recommend this as an excellent location for the Broadway district, within walking distance of St. Patrick's and Rockefeller Plaza, a comfortable room for a couple of nights, and a great stopping off place on your trip to NYC.\n\nReview 9:\nI was a little apprehensive about the place since it's pretty large -but the location just off of Times Square was perfect. When we checked in - after two canceled flights - somewhat haggard from the trip, we were greeted by Enrique at the front desk who could not have been nicer or more welcoming. I had booked the room on TravelZoo and got a really good rate for a high demand weekend so was expecting the worst. However, we were offered a room in the Premier - the sort of mini-hotel within the Millenium. It has it's own entrance across from the main lobby and feels like you're leaving all the chaos of Times Square behind. Somewhat oddly shaped room, but very comfortable with large bathroom, flat panel TV, fax machine, robe, etc. The fitness center is in the main Millenium tower, so if you're in workout gear, you have to cross through the main lobby and take the elevator up. But it's a very nice facility and was immaculate. Housekeeping was great, friendly and unobtrusive. I'd stay here again in a second if I could be guaranteed a room in the Premiere.\n\nReview 10:\nIhave been to NYC several times, but this trip I was taking my mother with me. I wanted a hotel close to Times Square and the Subway that was clean, modern, and quiet. We got all that plus an exceptionally friendly and helpful staff and an incredibly cheap rate booked off a special I found on Travel Zoo. This hotel isn't as splashy as the Westin or the Marriott Marquis, but it did the job nicely for us. There was nothing about our stay I could complain about and much that I can compliment.\n\nReview 11:\nDon't book this dump. Rooms stink like a tenement where people are cooking in unventilated rooms on hot plates. There are no Times Square views- don't be fooled. Really poor front desk service. Lobby smelled like sewer was backing up. Dirty bathroom complete with past guest pubic hair in sink, leaking toilet, missing light fixture covers in ceiling, TV with horrible, grainy reception. The air conditioning does not work. If you book this hotel, you will be disappointed.\n\nReview 12:\nExcellent location. Room was adequate, but as the hotel is practically on Times Square you probably won't spend much time there. It was also the cheapest hotel in the area.\n\nReview 13:\nPoorly lit and designed hotel lobby, dated decor. Walkway carpeting and room furniture all suggested the owner of this hotel has not spent $$ to update it for at least one decade. Other than very good location (2 blocks away from Time Square), can't think of other benefits this place has to offer. Stayed in standard room and it doesn't even offer you a coffee machine with a free cup of coffee or some tea bags. It turned out that one must 'request' it via housekeeping but found out it too late (at time of checkout). This hotel also has horrible, unreliable internet connection which they charged you $12.95 access fee/day. This is a type of place where they'll nickel/dime you to death for every little thing. Avoid if you can! Won't come back again.\n\nReview 14:\nStayed her with my husband and 2 kids. It started off a bit of a disaster but everything was quickly sorted. Upon arrival they had double booked our first night stay and had no rooms to check us into so they made arrangements with a nearby 5 star hotel \"The Pierre\" which was beautiful but completely inconvenient when your flying into New York at 11.30pm with a 6 and4 yo and just want them sleeping! When we returned the following day we were straight in our room and settled quickly to start enjoying our holiday! Hotel was always busy, staff helpful, separate elevators for lower and higher floors, room was small but that didn't matter in New York when there is so much to do. Location was fantastic easy access to everything and 1 minute walk to time square, broadway, cafes, shopping....everything! !\n\nReview 15:\nI'm not sure why there have been such negative reviews of this hotel in the past. Won this hotel on a Priceline bid for $125 so hard to complain, but i thought this was an above average hotel for NYC. The room was large for New York standards and other than the tired hallway, was nicely appointed. The location couldn't be better for shows and transportation. The staff was great.\n\nReview 16:\nNot the greatest hotel to stay at. Rooms were small and old looking. Airconditioner was only pumping warm air as the hotel still had it set to winter weather. Windows didn't open properly to let fresh (?) air in, in place of the a/c. Nice bathroom but fixtures weren't all working. Only real + was the staff. They were fantastic in all respects.\n\nReview 17:\nMy husband and I booked this hotel through Hotwire. You don't get to see what hotel you're actually booking until you've already paid. We picked a 4 star hotel in Times Square area and got this hotel. This hotel is DEFINITELY NOT A 4 Star!! We would give it 3 Stars at best. The Room was large, but the decor was tacky and outdated. The sheets, towels, bath tub were not clean. There were spots on all of them. It was just gross. The location was convenient but buf we had known what this hotel was like, we would definitely not have stayed here. Do not book here if you expect it to be anywhere near a 4 star hotel.\n\nReview 18:\nJust returned from a weekend stay at the Millennium Broadway in one of their \"Superior Rooms\". The room was bigger than expected and clean. The location of the hotel was fabulous. I will definitely stay here again on my next trip to New York.\n\nReview 19:\nJust stayed at the Millenium last weekend. We had a very nice room on the 47th floor where we had views of Times Square, Gramacy Park, the Hudson River, etc. This room had been renovated and the furniture, rugs, etc. looked new. The service, room and location (just a few steps from Times Square) were all very good. Enjoyed it and would recommend it.\n\nReview 20:\nStayed at Millenium Broadway for 4nights this august, found the location of the hotel was great but the hotel itself was not as it appeared on its website. Found the inside of the hotel itself gloomy, smelly and old especially the carpets and bathroom. We were staying in the superior room which was more like a standard room no difference at all. Found the customer service quite poor the only person we found helpful was the concierge. Anytime you asked a question to the staff it was like they wanted to get rid of you by telling you to phone back later for the answer etc. Paid a lot of money to stay here, if you want to pay your money for a luxurious hotel best advice don't stay here if you want location times square def stay here.\n\nReview 21:\nWe were very disappointed with this hotel. On the positive side, the location was good, right off times square. Negatives: worn rooms in need of a facelift; very poor service, especially from the manager; shower leaks; elevator noise from across the hall; lack of charm/atmosphere in lobby; old linens/curtains/blankets. I could see the property being used as a youth hostel or turned into small apartments, but it should certainly not be marketed as a 3 or 4 state hotel in new York.\n\nReview 22:\nRoom was pretty outdated and could use a face lift. Very dusty room (dust on walls, tv , inside mini bar, very dusty behind furniture and corners) Safety deposit box in room was useless because it was hanging from wall. Toilet seat has seen its days and turned yellow in color. Water didn`t drain properly in bathtub. Carpet was soiled. Great location that`s about it! I`ll admit that staff was friendly.\n\nReview 23:\nI stayed at this hotel Apr 22-24 2011 The location is fantastic 30 meters from Times Square, but when I went to reception the Check in agent Ruben told me that they dont sell rooms for 4 people on Hotels.com (even though i had a prepaid confirmation for 2 adults and 2 children) and as the hotel was full he would have to charge me extra if I wanted to stay. Surprised/annoyed I asked to see the manager and then things got a little surreal, Ruben went into the back office for approx 30 seconds when he returned he said that a room for four people had suddenly become available because someone in California had just cancelled their booking and that he wouldn't have to charge me but to keep it quiet as he didn't want the agent near us to know that he wasn't going to charge me extra....what a SCAM....otherwise the hotel is fine and I didn't let that scumbag ruin my trip.\n\nReview 24:\nMy boyfriend and I just returned from a 4night stay at the Millennium Broadway. We booked using the Travelzoo promotion at a rate of $199 (8/16-8/20/07). This was our first trip to New York and we read allot of mixed reviews but overall made our choice because of the price, location and from the positive reviews. The staff was exremely friendlly and helpful. Check in and out with no problems. Received a superior room as promised. We had a view of times square and the Chrysler building on the 30th floor. The room was of adequate size and clean. Air worked fine and the shower (over tub) had more than enough pressure. Location was perfect, we walked to Central Park, Broadway shows, 5th avenue shopping. Took the subway (3 blocks away-from 42nd st.) to Yankee stadium and Empire state building with no problems. We were offered a town car at check out (rather than a cab), well worth the few ($5) extra dollars. I would definately stay here again!\n\nReview 25:\nThis is a classy hotel in a perfect location. We got a great rate by naming it on Priceline. We definitely got our money's worth! (Wouldn't have felt like that if we had paid $350-400 per night). The front desk staff were pleasant. In fact all the staff we encountered were friendly and helpful. The maid took some pictures for us, and the bellman was very helpful in arranging for car service and storing and retrieving our luggage. We were unable to get our requested king bed, but the queen was very comfortable. I was surprised to have no free internet without signing up for their loyalty program...it leaves a bad taste. As they say in realty, location, location, location...this one has it in spades!\n\nReview 26:\nThe best feature of the Millennium Broadway, by far, is its location. It is located about a half block off Broadway, at Times Square (it's a few steps from the Toys R Us). The lobby of the hotel is beautiful. We didn't dine at the restaurant, but did have drinks at the bar. Very nice. Front desk (check in/out) and bell service was very good. As with most NYC hotels, the rooms are fairly small. Our room, on the 32nd floor, looked down onto Broadway. The furnishings are nice and the room seemed clean. The bathroom is good sized, and the counter/vanity/sink area seems fairly new. The only negative point about the room would be the bath/shower. The grout around the tiled wall was somewhat stained, and some of the enamel around the tub had been worn away, exposing the metal. It seems like the entire room, including bathroom had been recently refurbished, with the exception of the tub/shower.\n\nReview 27:\nMy husband and I spent 2 nights here around the holidays. The hotel is in a great location, right in times square. The hotel was clean and the rooms themselves were a decent size for NY but in need of remodeling especially for the price they charge a night. The elevators are the slowest ive ever experienced and checkout was a nightmare. Valet is $50 a day and it took 2 hours to get our car back on the Sunday we checked out. Spent almost $1000 on 2 nights here just on the room and parking and was very disappointed.\n\nReview 28:\nLoved the location of this Hotel - we went to four (4) shows over the weekend and walked to all of them (in heels) in less than 10 minutes. Staff is nice - check-in was easy and quick Virgil's barbeque across the street is great - and they deliver so does the deli if you do not want to spend the money for room service. We visit New York every year to catch shows will definitely try to stay here again. The only problem we had was one of our room keys never worked but it did not interfere with out trip.\n\nReview 29:\nAbsolutely perfect location near all of the action of Times Sq and the theaters. We had a clean room that was ready when we needed it. Service was fast and friendly. This hotel really helped make our trip GREAT!\n\nReview 30:\nThis hotel was booked for us by a friend , so I did not check any reviews etc. prior to our stay. I on my own would have never booked this hotel. At check-in we were upgraded to a suite. Having stayed in many hotel suites in different countries, our expectations were high. However, the entire family was very disappointed on seeing the so called suite, as it was of very poor quality. Cleanliness was just ok. But all the furniture, fittings and the interiors had seen much better times, and needed a complete overhaul. Everything was of extremely basic quality. It had a bedroom, sitting section with a sofa bed (very old & uncomfortable), powder room and a very small, extremely dated toilet with bath. The Lobby has two entrances from 44th and 45th Avenues, and has the feeling of a train or bus station. As we were there only for 2 nights, for sightseeing, and for Harry Connick Jr. concert we just made do with the Hotel, as the location for us was convenient. However, the Hotel spoilt our experience of the trip to New York from being excellent to just average. What a shame! !\n\nReview 31:\nPriceline sent us to this hotel after accepting the bid at 150 USD a night, tax included. We checked in the night before Thanksgiving with a family of four including my 4-year and 2-year old boys. Upon inquiry, the hotel staff gave us a room at the lowest level, the 16th floor, facing Time Square. While this is a standard room at this hotel, we had a pleasant surprise the very next morning to watch the entire Macy's Thanksgiving Day Parade from the comfort of our room. The location of this hotel is just impeccable. I highly recommend those who wish to celebrate special events near Time Square to stay there. Maybe we will do it again for the New Year count down.\n\nReview 32:\nExcellent location at Times Square, and a good, clean hotel.\n\nReview 33:\nLocation is Great, room was dirty, needs a good cleaning.\n\nReview 34:\nStayed two nights.. Agree with other reviews that hotel is at best a 3*.. After first night, housekeeping didnt come to clean the room. Called at 16.45 pm to ask what happened and housekeeper ad the nerve to ask me if I wanted the room cleaned!! They only appeared to clean the room at 20.00!! Next day was checkout day.. asked for a 13.00 checkout.. at 12.30 had housekeeping there to clean (efficient when they want to be) and at 12.55 had reception calling the room asking to check out!!. Interior of room & bathroom feels very old and rooms are cold. Beds are good to be fair.. Definitely better to pay a bit more and stay at other hotels in the area.. Oh yes.. also needed to print a document at 18.00 and was told that business centre was closed and had to go elsewhere to print.\n\nReview 35:\nWe stayed here while on a week long shopping trip to New York & I must say the hotel is perfect!! Right on Times Square so it was a perfect location to everything. It was my third time back to ~New York and if i was going again i would stay here. The rooms were spacious and very clean for a New York hotel.\n\nReview 36:\nWhen I checked in they said a suit, 5218 was available. Went up to the room, checked it for bugs. Didn't see any, almost got in bed, and I checked under the comforter in the lower right corner of the bed and there it was. A single bug crawling between the sheets and comforter. Had to call the front desk four times before they moved me to another room in another part of the hotel. Told the people at the front desk, they didn't seem to act very disturbed. Put the bug under a glass and left it on the desk. Didn't sleep well that night. Took a video of the thing crawling around with my blackberry, still have it saved.\n\nReview 37:\nI stayed there dozends of time, and when staying close to Times Square this is a convenient, clean hotel with a modern timeless look and design, good for business travelers and tourists. The checkin sometimes can be a zoo, and there was no turn-down service with fresh towels last time I stayed.\n\nReview 38:\nI've stayed at the Millenium 5 times. It is in a excellent location, close to the subway, Times Square, Central Park, Broadway. The staff is eager to help, and the rooms are clean. I would reccommend it to all my friends, and have referenced it many times to people. It isn't anything special, but if you stay at the Premier side, which is right next door and owned by Millenium you will have a five star stay.\n\nReview 39:\nIt was my first time staying at this hotel and it was good, specially for the location, you are just a couple steps from Times square. If you are looking for a nice place to go sleep afther a long day sight seeing, this one is clean, close to main attractions, have a nice staff and not is not to expensive. The only thing I dint like here was their bed, the matress was to hard, Iam very used to the heavinly beds that the Sheraton or Westin's has.... But out of this our stay was great.\n\nReview 40:\nThis was our second attempt to get to this hotel after the ash stopped us the first time, 'And' we were not dissappointed. The hotel was in a very good position .You would not of thought that you were in NewYork Upon our arrival we were greeted by Terrence on reception who was very pleasant and friendly . He upgraded us to the premire section which was great. Rooms spacious with all the facilities .The Young tunisia gentleman was the most pleasant of staff too , always eager to help and nothing too much trouble. I hope he continues with his studies and goes far. Darren was also very obliging ,helpling us sort out our cab and making sure that our going home journey went smoothly. Our Trip to Newyork was well worth the wait.!! !\n\nReview 41:\nWe stayed at the Millennium Broadway over the holidays. Now keep in mind we were on \"The Premier\" side of the hotel so maybe that makes a difference. Maybe \"Premier\" means to them small rooms, so so service and inconsistant information. We were definately not impressed with this hotel (or their \"Premier\" side) and would not stay there again. Now maybe the main part of the hotel is much better but I still would not take my chances.\n\nReview 42:\nLocation first of all was amazing! Literally, 10 steps to the middle of times square - so close, but you couldnt hear it! We stayed on the 19th floor, and the views from our window were fine...you could see the edge of times square - im sure higher up and youd see more...but since we hardly spent time there it didnt matter! The service was great, the room fab, beds comfy....but mainly the location....right in the heart of Times Square, it made it easy to get around. The bus tour people are right there, and you're only a short walk to everything. Recommendation for breakfast is a place called Juniors....they do the best coffee, pancakes, fruitcups and cheescake in NY!!! Its round the back of the MTV studios! Roxys is ok...but very overpriced, and the people in Juniors are a lot friendlier!\n\nReview 43:\nNice hotel, great location decent room, poor shower food in restaurant not that good what is completely wrong with this place is that the doormen more or less insist that you use their drivers. The actual cars are not in order, the drivers drive very aggressively (very different from my yellowcabexperiences) and cannot even provide a receipt. A Yellowcab Mid Manhattan to JFK costs you flatrate 45 USD, my rollercoaster experience costed 60USD and I have considered on several occasions to step out. Don't understand why the hotel runs a risk of loosing clients for a small benefit.\n\nReview 44:\nThis hotel was fantastic! I've stayed at other hotels in Times Square before and this one is by far the best one. When we checked in they got us an incredible room on a higher floor at a corner which meant that we had great views. It was also a great size and we had more than enough space. The staff was very accommodating and friendly. The concierge (Erik) was awesome and recommended one of the best Italian restaurants we had ever eaten in (Tramonti Ristorante). The concierge was very helpful with directions and even printed instructions for subways, etc. The room was extremely clean and nicely decorated. The bed was very comfortable. We were just steps from all of the life of Times Square. We plan a visit later this year and will definitely stay at this hotel again! :)\n\nReview 45:\nI was responsible for finding accommodations for a trip with 2 friends to see a Broadway play, and this place turned out to be just perfect for us...2-3 blocks from the theatre, just a short block from Times Square, clean, roomy (for NYC), nice bathroom, very helpful concierge who pointed us to a good Italian restaurant and a great cabaret/piano place for drinks after dinner. Couldn't have asked for a better place at a great price--1 room with 2 double beds and 3 people was just under $225 a night including ALL taxes and fees. At that location and at that nice of a place, it was a bargain!\n\nReview 46:\nThe service at this hotel is just plain awful. The front desk staff was rude, the manager did not respond at all to our complaint, doorman told me to \"push\" open the door while I schlepped my own luggage out to the curb after check out. Doorman told my husband and I (myself in cocktail dress and my husband in a 3 piece suit going out for celebration dinner) \"Good luck\" getting a cab and told us to \"walk down to the end of the street\" to try and hail a cab. The staff was rude and did not want to assist us with anything at all. The location of the hotel is great, but there are many other hotels in the same area. For the rates they charge, it is a disgrace how they treat their customers. AVOID this hotel.\n\nReview 47:\nMy husband and I stayed here a few years ago and had a very pleasant stay. We live in the NYC area and occasionally will stay overnight after a night 'on the town'. Our recent stay at this hotel was disappointing. Our room reeked of smoke although it was on a non-smoking floor. Very average furnishings and rough scratchy sheets. The topper was when we realized in the morning that there was no coffee maker. When we complained to the front desk upon checking out, we were told that some rooms come with coffee makers and some you have to request them. Our other complaints were met with a shrug of the shoulders and an offer to talk to a manager. We declined and left. We'll look elsewhere on our next overnight trip.\n\nReview 48:\nInternet in my room would not work. Wireless in the lobby was the available alternative but extremely slow. Moved to a different room for the 2nd night and Internet worked until the next morning, when it no longer worked. Hey, I'm an IT guy so it was not my computer. If you are highly dependent on reliable Internet access, beware.\n\nReview 49:\nThis hotel is in a great location, just around the corner from Times Square. Easy walk to all major sites. Busses and subway very near hotel. Staff helpful. Room was good size, clean and quiet. Beds were comfortable. Shower pressure is poor, more like a fine mist. We would definately stay here again.\n\nReview 50:\nThe Millennium Hotel is situated about half a block from Times Square and smack-dab at the center of some mind-blowing NYC hustle and bustle. The hotel is sort of a grand place with a few signs of wear here and there due to its age, but nothing to complain about. Our rooms were nice, although relatavely small, with an outstanding view of the high-rises. We found the staff there to be extremely friendly and accommodating. Our one little teeny gripe is with the elevators. I think Mr. Otis installed these himself because their feel and function is definitely 1940s. These do need to be updated to today's standards, i.e., larger, faster, steadier and air-conditioned. Other than that, we all enjoyed our stay at the Millennium very much.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30286, "query_start_index": 30288, "query_end_index": 30288, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 1092, 2003, 2574, 3169, 3967, 4825, 5567, 6235, 7314, 7821, 8307, 8492, 9260, 10080, 10474, 10832, 11461, 11716, 12080, 12832, 13329, 13746, 14634, 15599, 16319, 17231, 17763, 18282, 18506, 19604, 20286, 20359, 20429, 21227, 21547, 22181, 22489, 22912, 23413, 24162, 24609, 25421, 26018, 26811, 27420, 28144, 28876, 29221, 29535]}
{"id": "2515894", "pid": "2515894", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe free breakfast at this hotel is excellent and overall the hotel represents excellent value for money. It would be good for families with children wanting to go to themeparks. The location is good so that you could manage without a car. The staff try very hard indeed. We were disappointed however to find the rooms rather dated and tired and somewhat disspiriting - don't stay here if you plan to spend time in and around the hotel grounds. The pool is in an internal courtyard - maybe good for kids in high summer but no sun at all for winter vacationers.\n\nReview 2:\nOMG!! What a fantastic place. The staff were amazing. A big thank you to Mario,u are an absolute diamond. The suites truly are like home from home with everything you need for a fantastic stay. Already looking to book another stay!! Huge thank you to all the wonderful staff.x\n\nReview 3:\nCouldn't wait go go back to this place ! Stayed here for two weeks in May this year and found the staff fantastic- they were friendly and bent over backwards to please us ! However, this time the staff were indifferent and not at all jolly as they were early this year. We booked to stay as soon as we left in May but were not told that that refurbishments were going to take place. It was dusty and smelly. Glue fumes overwhelmed us. Will go to Orlando again but not the Homewood suites.\n\nReview 4:\nI give this hotel 10/10 ...staff location everything ...we have stayed at this hotel a few times and are never been disappointed...on our anniversary they scattered rose petals in our room .......in the morning we had strawberries dipped in chocolate hot cookies and a bottle of champagne ... Rooms very clean and the kitchen has everything you would need alkthough all we use is the fridge and the coffee maker ....the cleaner fills the dishwasher Two flat screen tv's and free WIFI Would highly recommend this hotel Annie\n\nReview 5:\nAs a Hilton Honors Gold member, I was extremely happy to have traveled from the West Coast to Orlando and upon check in being told that the hotel was overbooked and I am now being put in a really bizarre timeshare that was not within walking distance of anything. I only made the reservation 5 months in advance. Thanks again for my fantastic trip to Orlando\n\nReview 6:\nI have been staying at this hotel every other week for the past year. My experience has been unbelievable with the staff, the cleanliness, and the most convenient location to all the attractions in Orlando.The incredible free breakfast in the morning and the Welcome Home light dinner in the evenings has been a Plus. I cannot say enough about the Staff and the truly at Home feeling you get when arriving to check in. I highly recommend.\n\nReview 7:\nstayed here july 21-24 2007. had a Great stay! Big suite with King bed (comfy), several pillows. big tv with playstation in bed room. nice vanity with neutrogena toiletries. big bathroom with quiet toilet. central heat/air. big living room with another tv with vcr . full kitchen -fridge with ice maker, dishwasher, garbage disposal. Breakfast was Great! pancakes, waffles, french toast, toast, bagles, muffins, cereal, juices etc . except it was always busy & crazy at breakfast time. very quiet hotel on I-drive close to everything. the visitor center is just around the corner from this hotel within walking distance so that was a plus! the trolly takes you up & down I-drive but can get very crowded & they drive kinda fast/crazy. one lady fell getting off! if im ever in Orlando again I will only stay here at the homewood as it was THE Best!\n\nReview 8:\nStayed during Thanksgiving weekend. Very nice hotel. They have a new customer service campaign and you can see the benefit. I needed an adjustment to my thermostat and the engineer was up to my room immediately. In addition, the Manager called after he left to make sure everything was working ok. The breakfast was very good as well. Only thing I would changeis better signage. Coming off International Drive you cannot see the hotel.\n\nReview 9:\nWe left the previous hotel I was at (Hawthorn in Orlando on Westwood Blvd) as we were not happy about the service, room or breakfast. When we went to Homewood, we were treated great. I arrived at 9:30 am and asked if I could check in early. They said no problem and offered me breakfast if I wanted it. The suite was beautiful and felt more like a house than a hotel. The bed was comfortable, it had a full kitchen and looked very nice. The free breakfast every morning and free dinner/ wine and beer Mon-Thur was a great bonus. The pool area was nice and the overall look of the hotel was clean and modern. Between the price, location, service and amenities, I would rate this the best hotel I stayed at in Orlando.\n\nReview 10:\nWhere to start, this hotel appeared run down from the hallways and reception area to the room itself. Our couch was completely worn out and I actually avoided sitting on it because I was afraid I would catch something. The baby crib they sent up was disgusting and definitely not fit to put a baby in, moldy mattress and general filth. The second one they sent up after I complained was only marginally better and the sink in the bathroom started pouring water out of the bottom when you turned it on. They did send a plumber to fix it but really this is not what you would expect from a Hilton establishment. Even the pool area was grim, seemed to be the place where all the smokers congregated so you certainly wouldn't be taking your children out there. We were so disappointed with this place that we checked out after 2 nights and went somewhere else. For 200 dollars per night this hotel should have been much better.\n\nReview 11:\nOur family stayed here based on Trip Advisor reviews and we wanted a suite. All reviews are accurate regarding pool lacking sun, cleanliness of rooms, friendliness of staff. Our stay was very good and we would definitely recommend this hotel. We believe the strengths of this hotel are its cleanliness, staff friendliness/assistance, breakfast buffet, and proximity to everything. The only things I would pick on (minor) are that I wished they had an elliptical machine in the fitness center and they could be more environmentally friendly as they don't have CFL lightbulbs or offer to not wash your towels/sheets every day to save on energy. Overall, a great value and a great hotel.\n\nReview 12:\nWe had a great time here, free buffet breakfasts with most foods you could think of and a lot we wouldn't have expected . Large, clean spacious rooms with dishwasher, microwave fridge freezer and cooking rings if you wanted them. The pool area was only small but the pool was heated and clean and great for a dip after long days at the parks as it was open until 10pm . Mon-Thurs evenings a welcome home buffet with diffent themes every night and free drinks. The drinks were welcome but we often ate out as most resturants were only a few minutes walk away. The staff were very friendly and always ready to help, rooms were cleaned every day and clean towels left. We hired a car with my husband and dad sharing the driving and not getting lost to our amazement. There was a shuttle service and a family we met there used it every day for the Disney parks and said it was a good service. All in all a fantastic time was had by us all including my parents and I have booked to go back next year. Can't wait.\n\nReview 13:\nI did not like this hotel as it did not live up to my usual standards for a hotel belonging to the Hilton chain. I had issues that still remain unresolved with management to this day (still waiting on award points) and I will not stay here again. My repeated calls to management go unanswered along with all my voicemails asking for a call back. Although the rooms were clean, I am used to a more updated and renovated room style. I'd say this hotel is on the older side and not what I am used to.\n\nReview 14:\nWe stayed here two nights during the International Builders Show. We reserved a room with two beds and were given a room with two bedrooms with two beds in each room. We called the front desk and they said it was an upgrade. Upgrade? The living/kitchen area had a sofa bed with fabric that was very tattered. I sat down in the chair, (didn't want to sit on the sofa) and saw crumbs on the floor and under the fridge. Which I wiped up with a paper towel. You shouldn't have to clean your own room!! The comforters on the beds were snagged and ripped. I promptly threw them on the floor, afraid of what might be ON them, and used the blankets that were in plastic bags in the closet. The breakfast was so-so They had a note in the room that said you should go down before breakfast before 8:00 a.m. because after that they would be to busy. Nothing special about the breakfast other than the big room for seating. The shuttle to the convention is not that close to the hotel. You have to walk to another street and then wait for a shuttle.\n\nReview 15:\nI stayed at the Homewood Suites from the2nd - 23rd of June along with my wife and son aged 11. From start to finish it was fantastic. We checked in in 5 minutes and our rooms excellent. For the duration of our stay there the staff were very friendly and helpfull. The pool area was quiet and very relaxing. The shuttle service to and from the parks were first class. The breakfast in the morning was plentiful and very well set up. The manager's evening was very relaxing after a long day. Not forgetting Toasy at the front desk who was also very helpfull. A huge thank you to all the staff for a very relaxing stay. Can't wait to go back.\n\nReview 16:\nI needed to get some rest after a long drive and looked forward to turning in early. You will not get any rest in this hotel! The pool is in the center of the hotel, the screaming was so loud, it could be heard by the person I was speaking with on my cell phone! This is definately not a hotel for business professionals. I stay in Homewood all the time, I am a gold member, so I know the quality I have come to expect. I was taken aback when I checked in by a card I was given that said, high capacity warning. It went on to explain I should get to breakfast early! Since this is my first nite, also, my last, I am not sure if that means they will just run out of food and tough luck or what. Instead of getting the rest I needed in order to participate in the meetings I have tomorrow, I am writing a hotel review! This hotel in my opinion is outdated and worn looking. Certainly not the quality I expect from a Hilton.\n\nReview 17:\nStaff at check-in were friendly and efficient. Rooms were clean, spacious, and well equipped. Carpet in the communal hallways is in need of cleaning or replacing and the hotel could also benefit by fitting air conditioning in the hallways, lifts, and business centre as they were very stuffy and uncomfortable. Breakfast was included although it was never a great experience with a million people pushing and shoving and trying to load up as much food as possible on top of their plate. Overall though this is a good family hotel and good value for money.\n\nReview 18:\nWe have been coming to the Homewood Suites for many many years and always had a great holiday. I would say this time that the hotel is in need of updating. Still had a geat holiday but several things like the sofa bed, even just sitting on it you sink right down. Cannot imagine what it would be like to sleep on it. The rooms could be doing with brightening up. The curtains and the furniture are quite dark. The pool towels are now thread bare! A couple of times newer ones appeared but most of the time it was the really old ones. The staff are still very pleasant and Mario is always there to greet you at breakfast time. Elita and her team put on a lovely Thanksgiving dinner when we were there - very enjoyable. We will return to the Homewood as its still good value for money and in a great location for many restaurants. Ate several times at Millers Ale House. It can be busy and a bit noisy but food is good and the beer is cheap!\n\nReview 19:\nTook the family for a weekend stay. After reading all the reviews I expected more. This cannot be a top 10 rated place to stay in Orlando? The Suite was smallish. The furnishing were old and tired. The lobby and hallway AC was poor. The pool was ok. Waking up to the trash pick up was not that wonderful. One positive was the beds were good. I would not stay here again. I wonder how this location can get such high ratings. It makes me wonder if someone is gaming the rating systems. The service was good, and they made an effort to make up for making us wait 45 minutes on checking in. That said in my opinion this is not the best stay in Orlando and should not be rated so highly.\n\nReview 20:\nThe hotel is conveniently located on International Drive near Universal Studios in an area with many shops and restaurants. The hotel was comfortable and our room was well appointed. We enjoyed the breakfast and the staff was friendly. The only complaint that I have was that the free shuttle, that was advertised on-line and one of the factors that we based the reservation on, left at 8:00 AM and you had to have made prior arrangements to ride it. Arriving on a Friday night, we were't aware of this until after the fact the next day. Also, the tickets to the theme parks that were sold in the lobby, weren't available after a certain time during the day. Since we hadn't been to Orlando for several years, it would have been nice to have known this in advance for the purpose of planning. Fortunately, The Visitors Center is nearby and we purchased our advanced tickets from there.\n\nReview 21:\nThe staff were sensitive to my needs as a business traveler, doing whatever they could to make my hotel experience easy and comfortable. It may not be home, but they treated me like family.\n\nReview 22:\nThis hotel is EXCELLENT. Free breakfast, nighttime snack. Free shuttle service to Disney, Sea World, and Universal. Within walking distance to many restaurants. What a great place to stay- especially for those who do not want to rent a car. I had originally booked with Embassy Suites, but after reading reviews on Tripadvisor, switched to Homewood. Would definately stay here again. My only problem was with some food we had delivered from the TGI Fridays (who is the recommended restaurant by homewood). Just be careful you get what you order/pay for before the deliveryman leaves- but this is NOT homewoods fault.\n\nReview 23:\nI chose this hotel based on other people\u00b4s reviews from tripadvisor and I couldn\u00b4t agree with them more.....my stay was perfect!!!! The room was very nice, spacious and clean. The staff did absolutely everything to make our stay more enjoyable. Mario, the hotel manager, was extremely nice to us and so was Angelica. On my next trip to Orlando I will definitely choose this hotel!! !\n\nReview 24:\nFrom the moment we arrived,nothing was too much trouble.Rooms are comfortable and clean with excellent maid service every day.Hearty breakfast and afternoon snacks very welcome.Great location with bars and restaurants everywhere.Shuttles to all the parks all included.Management allowed us to keep our room on the last day which was a blessing. We would recommend these suites to anyone.\n\nReview 25:\nJust spent last weekend at this great hotel. If you're looking to be somewhere between both Universal and Disney, this is a great location. Being on International Drive, it's right in the heart of all the action. The room was exceptionally clean, with it's own full sized kitchen and a free hot breakfast buffet. We got a great deal on Expedia of only $74 a night (off season) for a two room suite with a King. Geat service, friendly staff.\n\nReview 26:\nStayed at the homewood suites on the 15th march 2011 with two friends for one week. The hotel was fanastic in a great location close to bars and restaurants. The rooms have two double beds and large sofa bed with full kitchen. The breakfast was great and complimentry food beer and wine monday to thursday was a real bonus. staff are so friendly and helpfull. I would highly recommend this hotel.\n\nReview 27:\nSingle night on biz, standard king room. I came to town for work and chose this property because of the promotion they were running. If you are here for the parks this place is a good choice. Tons of families and children running around. Ideal for a fun time. For work.........eh! Overall decent shape but work out a bit from all the traffic this place gets. The staff was super friendly and accomodating, no complaints there. Room was typical Homewood, comfy and just like home. Didn't use any of the facilities so cannot comment. Close to shipping and entertainment in the heart of iDrive.\n\nReview 28:\nwe have stayed at this hotel 3 times before and it appears that things are starting to go downhill. the general decor is starting to look tired and our room had a major problem with bed bugs which despite our various efforts could not be sorted. The pool area was always dirty in the mornings with beer cans left prom the previous nights parties. I dont think we will be going back. We did look at the sister hotel near universal which looked much better.\n\nReview 29:\nI don't understand what the other reviewers see in this hotel...staff loves to say \"no\". Rooms are okay, but there are many other okay rooms in Orlando with better service.\n\nReview 30:\nwe found the hotel to be everything that we needed. it was so easy to get to the parks from here .breakfast was great. staff were great would recommend this hotel to anyone\n\nReview 31:\nLove everything about hotel.Convenient,not expensive.Ideal for family with kids.\n\nReview 32:\nJust back from our fifth year in homewood suites international drive. Had a fantastic room on ground floor which we requested, usual choice of breakfast hot or cold whatever you felt like. Managers reception from 5-7pm ideal for families with small kids (could give them their dinner at no charge), and a few beers for the adults. Pool not busy but shaded (which suited us fine as we dont like to be burnt. Very clean in pool and surrounding areas. Staff stay the same from year to year to year which is a fantastic sign of any hotel. Virgil the man who looks after your bags is the best!!!! Already pricing next year. ma\n\nReview 33:\nWe stayed here one night in March after we found that the Embassy Suites across the street was booked and LOVED it!! The man at the front desk was very friendly and helpful and made a point to call us by name whenever he saw us in the lobby. The price was reasonable because we only paid $109 on a Friday night (at least $50 cheaper than Embassy Suites would have charged). The suite was very clean and beautifully appointed and the king bed was comfortable. The hotel is in a great location since it's right near the convention center and only a couple of miles from Sea World and Universal Studios. You can walk to at least 5 restaurants, an emergency medical clinic, and a gift shop. The best part about our stay here was the complimentary hot breakfast. It put Embassy Suites to shame. They had an array of fruits, sausage, eggs, bagels, french toast, pancakes, toast, cereals, yogurt, juices, coffee and make your own belgian waffles. I would definitely stay here again! !\n\nReview 34:\nStayed here for a week over New Year with my wife. Very good overall - quiet rooms and very comfortable beds. Staff very competent and accommodating. Our shower wouldn't work first morning there - had an engineer in the room in under 5 mins and new spout and shower switch fitted in a matter of moments. The buffet breakfast is a great idea and, OK it's not the full Cracker Barrel, but it is still a good starter for the day and must be a real bonus for anyone travelling with children. The real plus for this hotel is its location. Just set back off International Drive, you can walk to dozens of restaurants, meaning that no one has to drive and not drink. This is not true of many of the high end hotels and resorts to the south of International Drive where a car journey is essential to find food (unless you like standing around waiting for the I-Trolley). Bear in mind that it's very much a family oriented hotel with lots of children about - it may not suit couples who are allergic to kids.\n\nReview 35:\nWe stayed here for 6 nights and wish we had stayed somewhere else. Pool had no sun at all as it was surrounded by the tall hotel building; whirlpool did not work at all, pullout couch bed was very uncomfortable. Not enough room for two adults and two teenagers. Breakfast was okay but not great. There was the same food every morning and very short on healthy options. Reception food from 5 to 7 was a nice idea but bad food. Staff were pleasant and helpful and general location on international drive was good; close to restaurants, not far from attractions. I would not stay here again and wish we had gone to a better hotel..\n\nReview 36:\nI stayed at this Homewood Suites for 1 night while preparing to catch a mid-morning flight the next morning. I was very satisfied with the room, cleanliness, location, and free parking. It is a short walk down International Drive to several restaurants and shopping. Also, via the back entrance (Universal Blvd.) it's only about 15-20 minutes to the airport. I would recommend this hotel and would stay again. The only complaint, a somewhat minor one, was that it took an inordinate amount of time to check out. Part of this was because the woman in front of me was going through every night of her stay seemingly wanting each night charged to a different credit card. When the line reached 4 people deep, the front desk agent called for someone else to come up and help. It was only then, after about 7 minutes, that I was able to hand the key to someone and say \"room 415, thanks.\"\n\nReview 37:\nPicked up a voucher front the Tourist Information (about 200m away) and stayed in one of their excellent suites (apparently their smallest!) for a mere $79 plus taxes etc, per night. Staff were very friendly, accommodation was excellent and just wait 'till you see the complimentary breakfast. Can't say enough good things about this place - will I stay again? Definately, if I get the chance.\n\nReview 38:\nWe arrived at 10am and were given a room straight away which was a bonus. Very comfortable with separate sitting room/kitchen. fully equipped. TV in bedroom and sitting room with a channel telling you all about the nearby parks very useful. Everyone was very helpful and the room cleaned daily. Breakfasts were excellent and if you wanted to take it back to your room to eat that was no problem the free food in the evenings mon-thursday was not that good but hey it was for free, wine and beer and soft drinks were free too. Personally i don't like eating and drinking from throw away products but it was all so cheap that it didn't matter too much Pool a bit small but adequate , Great hot tub near the pool. I would definitely stay here again but not booking it through expedia it turned out to be a lot more expensive than booking direct with the hotel. Still you live and learn Excellent hotel and staff ,near lots of shops and the I ride trolley stop to sea world.\n\nReview 39:\nMost of the other reviews seem to cover the basics of this hotel: Large, spacious suites that are clean, comfortable, and close to all sorts of attractions on International Drive. The rooms even have King beds, which is a plus given that many extended stay places usually have Queen beds, or smaller. The only real downside was their wireless internet. Unfortunately, during most of my 3-night stay, their Wi-Fi ran EXTREMELY slow. 56k modem slow. Especially during peak hours (like the evening). Maybe that's not a big deal for most guests, but for me it was pretty important, and the only reason I can't give the hotel an \"Excellent\" rating. Other then the issues with the internet, the property was a great stay, at an amazing price.\n\nReview 40:\nVery nice hotel well situated on I Drive, close to all major attractions. Suites are very clean and well equipped. Plus the bonus of having an in room safe. Complimentary breakfast and 5 a 7 will save you some $$$ more so when you have children with you. Very friendly staff and lots of parking. Tourist Information Office a 3 minute walk from hotel.\n\nReview 41:\natt: mario just sending you a short e-mail to compliment you and your staff. your customer service and room cleanliness was a nice surprise. my wife and i booked our room through expedia and really didn't know what to expect, but when we got there we were very surprised. just wanted to say thank you to you and your staff. when traveling that way in the future we will definately look to stay there again. check in 4/10/2012. thank you robert duffy\n\nReview 42:\nFirst off we stayed here because of Tripadvisor. I stayed Nov. 1-5 in ground floor room 144. Would not set in old living room furniture without putting a towel down. The cushions were so flat that you felt the wood frame. Bedroom mattress was no better. The bat tubs were so short, I could only get half my body underwater. The maids service was very good. Breakfast in the morning was the worst, reconstituted eggs, watered down juices then the lite meal in the evening was a cold hotdog with terrible wine or beer. I was in Orlando for business and their business center was under repair another worst for this place. On Saturday morning the elevators where down and my other business partner had to walk down 4 sets of stair with suitcases, checking out. This place is hard to find because it is not on any roads, located behind a big restaurant and behind another hotel, so you have to drive through these properties to get to hotel.\n\nReview 43:\nGreat breakfast. Different hot dishes each day with staff constantly cleaning up and refueling. Rooms are very clean, although maybe a bit small for a suite. Staff is excellent and very helpful.\n\nReview 44:\nThis hotel is very homely, very close to everything there is to do in orlando and a great place for extended stay. Everything that was needed to be done was within a ten minute bus ride. The iRide is very cheap, useful and convenient. All the parks are very close and the hotel offers free shuttles to all. The staff is very friendly and the rooms are very comfortable. The ac and fans are loud.. but so what? There was so much to be done that I did not even use the pool, the view was good though. The best part of all to me was that there was shopping within ten mins away! Great place and I would definitely return.\n\nReview 45:\nI found this hotel based on reviews for a training conference, and I was not disappointed! First, the check in was a breeze, very nice guy, friendly and warm personality. Loved the room, super clean, spacious, had it's own kitchen, living room and seperate sleeping area. The staff was so friendly, from beginning to end. I even approached the General Manager to give kudos. The breakfast is very busy every day, so get there early! The pool is nice, but kids everywhere. If you want to go to sleep early, do not get a room facing the pool, it is open till ten! Very nice gym. I highly recommend this hotel, it is awesome!! !\n\nReview 46:\nThe Homewood Suites on International Drive in Orlando is great for families. Excellent service, clean rooms, free breakfast and snacks and an ideal location.\n\nReview 47:\nStayed here 4/6-8/12. Nice hotel one-half block off busy international drive, good buffet brkfst, nice suite w/king bed & pull out sofa bed(traveled w/wife and son), but bthrm was outdated,cheesy construction, looked like 19 dollar a nice bthrm. But overall stay was very good.\n\nReview 48:\nWe have recently returned from two weeks at the Homewood Suites. I echo all of the positive comments about this hotel. It really is simply a great base to explore Orlando. The hotel is maintained to a high standard and the staff at the reception are superb ! You'd have to be an extremely fussy traveller not to be impressed by the Homewood Suites, afterall remember the price you are paying ! I would'nt recommend this hotel however if it is a great pool area that you are looking for as this is quite small and not in the best position to get the sun. PS: Great Gym for a hotel too !\n\nReview 49:\nstayed two wks here in july as part of our honeymoon. staff were friendly, room was more than adequate..kitchen, bathroom, seperate bathroom-sink in the main room. two tv's, massive fridge..all good.had to pay for the safe which annoyed me, it was only $1:50 a day however...but i always wondered how they knew i used it...chambermaid maybe. breakfast was a great to begin with, but novitily soon wore off as u need to be down very early..p.s its unreal how much sweet stuff the americans eat at breakfast!! hotel is behind bahama breeze, which is a tasty place to eat. if visiting florida get a rented car, a real must. shop in walmart, its about two miles up the road, and stock your massive fridge with coke and beer and water. visit all the parks and water parks, go in the eve when the wains(children)). went to bush garens a day, it was great, poorly signposted though. all in all id visit orlando every year if i could and id stay at this hotel again.\n\nReview 50:\nStayed here for one night only as our hotel was over booked so they arranged for us to stay here - the staff on reception were fantastic - from our hotel manager making the call to us taking 5 mins to get there everything was sorted for us. Rooms were really spacious and fully equipped with everything you would need for a stay in Orlando either business or pleasure. Breakfast was fine for filling up before your day.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29883, "query_start_index": 29885, "query_end_index": 29885, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 748, 1036, 1536, 2071, 2441, 2891, 3750, 4197, 4925, 5861, 6558, 7578, 8088, 9138, 9790, 10724, 11292, 12244, 12940, 13838, 14040, 14669, 15065, 15465, 15918, 16327, 16931, 17399, 17584, 17769, 17862, 18496, 19486, 20498, 21139, 22035, 22441, 23424, 24173, 24536, 24998, 25948, 26155, 26786, 27424, 27594, 27884, 28482, 29453]}
{"id": "2515603", "pid": "2515603", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFirst off it took me 2 hours to check in they didn't have a clean room available and the Terrace suites have a faulty door that it closes but pops back up leaving all of your valuables available for a clever thief. My valuables got stolen, four days later i am still waiting on some sort of answer or resolution, they told me it's pointless to submit a police report because they told me they won't let them in, which i did anyway and the LVMPD said the police report is only for documentation and won't follow up on it, the only good that came out of it was 200 dollars in food and beverage comp, and 100 dollars off, which is by far just a portion of the amount that was stolen, they are sending me 2 comp nights to stay again but I won't even go there I highly recommend the Bellagio instead. Their bars were not well stocked with their signature drinks, but their restaurants were good. Just visit but do not stay there. If so be very careful, their \"make it right\" campaign is just a saying.\n\nReview 2:\nWhile Cosmo is a beautifully interior designed hotel, it is not a place to obtain a night's rest. We were on the 28th floor and the music from the dance club by the pool played till 4:30AM. When I phoned the Front Desk to complain, Front Desk shared w/ me hotel is aware of the problem, one should not be able to hear the music from Floor 28 and above. We were on Floor 28 and we could hear every song, every beat of the \"thumping\" music until 4:30AM. Now that I am reading other reviews, others have heard the music from Floor 51! Front Desk ended up \"comp'ing\" our room but cautioned me 3+ times if I were to return I would hear the music from all floors. Addtionally, our jacuzzi tub did not function, we could not plug the tub to take a bath; for a 3 month old hotel this is unacceptable. I recommend you stay elsewhere but definitely walk through the hotel to admire its beauty. The lobby w/ the changing graphics, the crystals, the bathrooms, etc. are all gorgeous.\n\nReview 3:\nMy room had an outstanding view of Bellagio's Fountain, it was great. But the hotel is just beautiful (really beautiful) with no service and lots of architecture problem, for example, I stayed in a twin room (the City room) and it means I have not total intimacy with my room mate, but the shower has a hudge windows close to beds and you are unable to close from inside. Despite this it was the worst experience during check-in and check-out I ever had at Vegas. The hotel almost has no service (you can't consider a hotel as 5 stars if they even don't have a Bell Boy and the room has lots of dust) and despite of the high-tech environment a simple check-out using television was not working in the hotel (during my 45 minutes wait for the check-out I talked with many guests with the same problem).\n\nReview 4:\nThis hotel is located in the middle of the strip, next to the Bellagio and is very convenient to everything. Our room was in the East tower and was very nice. Comfortable bed, living are and balcony. The bathroom was beautiful, large tub, separate shower and double sinks. The hotel itself is nice with great chandeliers and very good restaurants and clubs. We had dinner at STK and loved our meal and the service. Room service breakfast was delish and came in about 40 minutes. The pool was too crowded to get a chair but other than that, it was a great stay.\n\nReview 5:\nOur most recent stay was at the Cosmopolitan Hotel in Vegas this past week. We've stayed at all the top hotels and this one has great potential with some growing pains. Open 7 months the hotel is experiencing pangs -- Check-in was professional, fast and very personable with well trained front desk. We stayed in a suite that included a japanese soaking tub and a fabulous view of the Bellagio fountain and the Paris Hotel's Eiffel Tower which we viewed from a private balcony. Room Service was okay -- generally 45 minute wait. Lack luster dance club and the Casino lacked vibe too. Perhaps they need a mainliner for entertainment. Amazingly crowded on Saturday evening -- definitely a meeting place for the young and restless. Restaurants are pricey and not a great value, buffet was good. Very interesting art and sculptures. Exellent business/convention facility, easy access to transportation, walking the strip or getting a shuttle to airport. I'd skip the shops -- nothing exceptional but the cost.\n\nReview 6:\nI was there for a conference and took my wife with me. The decor is disjointed. The service is mediocre and the rooms are overpriced. There are lot of better options on the Vegas Strip.\n\nReview 7:\nStayed Oct 23-27 in a terrece suite in the West tower. Absolutely stunning. Great view of he strip and the Bellagio fountains. No noise at all. It was nice to eat on the terrace or kick back anbd have a few beverages. It was the most time we have spent in a room in Vegas. The Staff was very helpful and polite. House keeping was well maintained. THE casino was NOT smokey...big plus. Ate at Holstiens, secret pizza joint, and the best meal at STK. I will only book The Cosmo from now on.\n\nReview 8:\nWe loved almost everything about this newer property, center of the strip. As we have done with past trips we booked everything through HOM Vacation and were treated to a VIP check-in and top floor suite overlooking the strip and the Bellagio lake. It was breathtaking when we first stepped onto our terrace. On the recommendation of our travel agent at HOM, we tried several of the restaurants and fell in love with each of them. They arranged the best tables, and when we ate at STK we were greeted by the General Manager and the Chef sent out something very special for my brother who was celebrating his birthday. The place is packed on weekends, the hotel literally vibrates with energy but we had a quiet, beautiful suite to escape to. The Spa was also great, we had a couples treatment in the \"spa suite\" that also overlooked the strip and had a flat screen, private tub, couch, etc. Decadent! Cant wait to go back.\n\nReview 9:\nWhat an absolutely fabulous hotel. Right on the strip, next door to the Bellagio. We took our time choosing our hotel for our break in Vegas, which according to hundreds of reviews made it very difficult. In the end we chose the new Cosmo, it's very stylish, obviously it's all very new & shiny, it smells delicious every time you enter from the hot & sticky streets, a delight, so fresh. The air conditioning again due to the newness all helps to add to the clean atmosphere, no smoke.... Lovely, pools were all lovely too. As for the restaurants - we didn't manage to eat in all of them but the buffet was awesome. As for the rooms, well again fabulous with 2 huge queen size beds, kitchen area, huge bathroom with hot tub, separate loo. I will definitely stay there in the future. We were told to stay in either the Bellagio or the Ventian, so we made an attempt to visit both, although they're good, I still preferred the newness and freshness of the Cosmo.\n\nReview 10:\nI arrived around 2pm, but at check in my room wasn\u2019t ready yet. I went over to their lobby bar, Vesper to wait. The bartenders were great, even checking on my room\u2019s progress for me, but it did take until after 4pm to get into my room. The room was great, a nice mix between luxury and boutique. The main feature of the room for me was the balcony which looked directly over the Bellagio fountains. The bathroom had a great walk-in shower, which was sizable, but the water pressure and heat were a little lacking. The rest of the room had all the major conveniences of any of the Vegas rooms I\u2019ve stayed in. I did have their room service for breakfast one morning and their truffled coddled egg should not be missed, it is amazing. Since I was just in on a short trip I didn\u2019t see much else of the hotel other than the conference rooms, which were a standard. Their check out terminals was easy to use and made for a very quick check out.\n\nReview 11:\nI go to Las Vegas for both business and leisure at least 4 times per year. I have stayed at a wide range of properties including Bellagio. I just stayed at The Cosmopolitan and found the hotel to be spectacular. From the moment I walked into the lobby, I was greeted by roaming greeters to make sure the check-in process was prompt and seamless. I was upgraded to a one-bedroom room facing the Bellagio fountains (if you can get one of these rooms - the view is amazing). You can see the Bellagio fountains from both the bedroom (with terrace) and even the bathtub. Beautiful. The bed was so comfortable and the pillows were perfect. The desk had plenty of room for me to work and included a \"power\" station with every connection for every type of device (remember your device's cords though). The only complaint I would have is that although the closet space was spacious, there weren't any drawers (they had shelves) for those things that don't need to (or can't be) hung on a hanger. Otherwise, I had a great experience at The Cosmopolitan and will definitely return on my next visit to Las Vegas.\n\nReview 12:\nThis is a fabulous hotel. The rooms are spacious and almost feel like a condominium. There is a small kitchen with microwave, sink and dishwasher. The bathroom is deluxe and very large with separate bathtub and shower. There are two large flat panel tvs...one in the bedroom and one in the living room. My room had a view of the Bellagio fountain and the balcony was terrrific and something new for a Las Vegas hotel. The location is great for walking to other hotels/shopping malls on the strip. The pools are fabulous. The attendents are extremely helpful and the service and ambience at the pools is exceptional.\n\nReview 13:\nStopped in at the Chandelier Lounge for a drink. Took an hour to order, drink and pay for one drink. Service was not good with only one server in our section. First time I have been in a Vegas lounge that didn't seem to want to sell drinks!\n\nReview 14:\nWe were appalled by both the staff and ambiance of this hotel. When we checked in we were sent to a room with a keycard that allowed us to enter a room already occupied by someone else! When we finally got to a vacant room we were greeted by a mini-bar that included binoculars \"to see what's happening at the Bellagio\" and a package with a large screw on the front which had no name but included condoms and lubricants. We also had problems with the tv and coffee pot (both of which required time-consuming waits for repairs). The \"highlight\" of the visit was the bathroom shower which had a full length glass mirror opening into the bedroom. Also, all the bathroom amenities (soap, shampoo, lotion) were euculyptis based and very masculine. Even though our room was comped there were charges on our bill that we had not inclurred.\n\nReview 15:\nI loved the Cosmopolitan! Very bling bling in the casino area. The rooms were so cool! The wraparound terrace room is ENORMOUS and you can't beat the view! I can't say enough good things about this place! My comparison points are The Venetian, Bellagio and MGM for reference.\n\nReview 16:\nWe're here right now. First time in Vegas so can't compare with other hotels. Location: Fantastic Strip location. Very central. View: Thanks to TA reviews, I knew to get a room in the West Tower overlooking the Bellagio fountains. We're staying on points and had to pay an extra $25/night for the Bellagio view. Totally worth it. Room: Nice studio suite, very spacious. Modern and high-tech. 50\"-inch flat screen TV in the sitting area and 40\"-inch in the bedroom. No drawers to unpack clothes! Very weird considering the space and other appointments. Can't use the fridge without triggering minibar charges, and no coffee! Again, seems weird and not thoughtful of guests. Free WiFi and pretty fast, too. Had to hike forever through the hotel to find coffee. Annoying. The lobby IS amazing. Even if you don't stay here, get a drink at the Vesper Bar off the lobby and watch the changing art displays for an hour. Overall, I like it a lot, but the drawers/fridge/coffee situation say to me either: \"The people who designed this room never stayed in a hotel in their lives\" or \"We really don't care at all about making you comfortable.\"\n\nReview 17:\nGreat shi-shi hotel with beautiful views of the Bellagio fountains. Restaurants are fantastic. Close to amazing shopping. Hotel had a popular dance club and beautiful pool. Anthony at front desk was fantastic! He HOOKED US UP. We had a very nice \"suite\" with a terrace over looking the fountains at Bellagio. Kevin Brown was very helpful with my Identity Membership!\n\nReview 18:\nGood luck trying to call this place to book services. I've tried their gereral number 10 times and get dropped each time OR get placed on hold for 30+ minutes. Finally got to the spa to make reservations but the agents computer was done and the call dropped after I was put on hold. If this is an indication of what's in store, I'm not looking forward to my stay. Who cares if its trendy or a good value when they can't get anyone to answer the phones! !\n\nReview 19:\nWe were there for our honeymoon almost a year ago, and the whole place is amazing to look at, luxurious-feeling, and fun. Our room had a balcony with an incredible view, and the shower and giant bathtub were great. The staff is happy to help, and we ended up with little fun stuff, like a lip balm and a Rubik's cube one day with breakfast. The pool is pretty and has unique places to sit (go, you'll see...and you'll see it from the street and think how cool you were while at the pool). Every space has moving lights and colorful, sparkly chandeliers, random objects, etc. We went back there on a more recent trip to just goof around taking pictures. Of course, for our honeymoon, we chose this hotel because it was a little more glamourous, so I don't think we would end up there again using priceline, but I would definitely choose to stay there again!\n\nReview 20:\nCheck-in is the most unorganized of any hotel I've ever stayed, even a Motel 6 is better than this. It is an absolute free for all. Front desk clerks disappear for no apparent reason just as you get your turn and offer no apology. The front desk Manager was of no help. Once they finally got me a room it was not what I had reserved. Came to town for a travel convention and heard numerous others complaining of having to wait until 8p to get a room or experiencing the same issues at check-in. I understand hotels being new and needing to work out rough spots. However, one that was so hyped as this one was should have trained more in advance and gotten things right. It is a tragedy because the place has some awesome restaurants and night clubs and if you get one of the rooms with a balcony is very nice. The bad start just soured my opinion. There are too many other choices to not get it right the first time!\n\nReview 21:\nThe reading light attached to the headboard of the bed was broken (called, never fixed), the bathroom had one of three lights burned out (the cave), and the carpet had a large burn hole in it (nonsmoking room). It was obvious that the carpet was not vacuumed very well either; the room seemed dark and dirty. Additionally, wireless internet access was $15.00 a day -- ridiculous.\n\nReview 22:\nSpent one night and loved it! We booked one night thru booking.com and got free breakfast included with our room rate. Our room was located on the West Tower, north facing so we got a view of the fountains of Belagio & Eiffel tower. Our beddings were so comfortable and sound proofing excellent as we did not hear any noise from adjacent room; unlike other hotels we stayed in Vegas. We ate at Wicked spoon buffet for breakfast and dinner. I highly recommend dinner, but breakfast was kind of disappointing as the offerrings were very limited It cost $22.95 per person, luckily it was free for us....go elsewhere. But the desserts were to die for and were so many varieties!\n\nReview 23:\nHotel is fantastic and clean with very nice view facing famous dancing fountains . service was excellent and one day i came at 11:00 PM and my room was not cleaned and when i called them they sent cleaner to clean in 30 minutes. location is on the strip and had two pols,SPA and GYM but you have to pay $ 15 to use the GYM.\n\nReview 24:\nWe are staying in Sept for our anniversary. We are very excited! Abby with customer service is great! When I emailed and told her it was our anniversary she was very generous and kind! I will post when we get back!\n\nReview 25:\nThis hotel is just super having stayed at more than a hundred hotels in my 14 years of life I have to say that this definitely goes as one of the top 3. It started at the reception with this really cool atmosphere and coming from Caesars Palace that threw us out because they were too full it had a relaxing but cool atmosphere. The people at the front desk were very nice and after telling us that they wouldn't have a normal room accessible for the next 5 hours the gave us a deluxe balcony room with amazing view over LV. Then the food the restaurant Milos has just about the best high-class greek food you can get in the world (taverns in greece are still nice just with not that good food). I have to say it was just superb I can recommend this to anyone it has a pool bar where over 21 can get drunk and a tennis court for sport fanatics.\n\nReview 26:\nThe attitude of the employees don't help this old looking property ... amazing since it's almost brand new. Reminds me of an old, tired Trump Atlantic City casino. Gaudy, cheap looking and seems out of place in Vegas. Marriott has taken over management of this failed town home idea and it's clearly not up to their normal high standards. I've been trying to find a single positive thing to say about it and I can't think of even one, except the cool LCD columns near check in.\n\nReview 27:\nWe stayed here for my 30th b'day & what a bday treat it was!! Our stay here was perfect from check in to check out. We were upgraded to a 1bedroom suite on arrival- outstanding accomodation. Big bed, lovely bathroom with sunken bath, spacious living area- view of Bellagio fountains & a TV that did everything but the dishes! All in all it is THE best hotel ive stayed in. 5stars all the way for me. Yes its expensive, yes the food & drink is dear- but its in the middle of Vegas strip & 5star- wat does anyone expect?? Its not as big as the other hotels which is better as u can get round it! Pool was lovely, if a little busy. I would def. stay here again. We didnt try the nightclub\n\nReview 28:\nWe have been to Vegas many times - like to stay the luxury hotels. This hotel has great location, cannot be beat. Beautiful hotel, nice restaurants. Even got upgraded to wraparound suite with huge balcony overlooking Marquee Club! However thats the problem. Constant day pool parties until 6pm, break for an hour then night party starts until 5am. On Monday we thought we were getting a break, but they have a \"Monday night special\" - so booming music until 5am. Tried to get moved to Bellagio side but they could not accommodate. Also cleaning a problem - did not see a maid in 4 days - took three calls. Last morning we ordered a wake up call as early flight - did not get!! If they were to do something about the noise and amount of young people coming through hotel at weekends then it would be great. We do like to party, but we also like to get some sleep!! !\n\nReview 29:\nFrom check in to check out we had nothing but great experiences. The hotel is very modern and clean. The rooms are large with comfortable beds. The bathroom have double sinks and lots of space for 2 people to get ready. We had a great time at the marquee day time pool. It gets very busy. Only negative thing would be that drinks are not allowed in the pool. would stay here again.\n\nReview 30:\nGreat place but I'd definitely avoid on the weekend since it's very crowded. Views to die for! Rooms very clean, great food and this hotel is close to everything.\n\nReview 31:\nBeautiful modern hotel. We were lucky enough to get a room with a floor to ceiling window overlooking the fountains at the Bellagio and view of The Strip. Spectacular! The art scattered around the hotel and special effects left you standing there in amazement. Room was large and comfortable with ipod docking station and central control bedside controling all the lights. Location was great, right on The Strip between the Bellagio and City Center and across from Paris. You'll love it!\n\nReview 32:\nTickets had seat numbers but there were not seats. Just 5,000 in a ballroom. Stevie Wonderful is great, but before you buy tickets for these types of shows, you need to ask if there is seating event though the ticket reflects seats. I thought this hotel was better than this. Will never go to event at this hotel again - there integrity level is questionable\n\nReview 33:\nno view in my room at all, coffee mechine in the room but no coffee provide, restaurant name The Henry service is terrible\n\nReview 34:\nBeautifully modern hotel, fabulous decor, stunning chandalier, very interesting art pieces throughout, great location on the strip, spacious/modern/very clean room with all facilities catered for, beautifully comfy bed, great balcony, absolutely fantastic complimentary breakfast/brunch in The Wicked Spoon - best choice and quality ever. On check in asked for room overlooking Bellagio fountains, however, got room overlooking pool - not an issue as view great anyway and if you turn left out of the hotel there are the fountains! Casino was fresh and not smoky unlike some other hotels. Excellent concierge service and help in booking a show, Very busy hotel on the weekend, restaurants busy/full and pools busy but still able to getloungers. Very young, lively scene especially on evenings with nightclub goers. A couple of minor things - could not get one sink plug and lights over bath to work - may have been operator error so did not complain. The final bill is worth reading as other resident cheque had been added, however, reception staff removed without question. Overall, the hotel added to great few days, first time in Vegas. Would definitely recommend and return.\n\nReview 35:\nWe had a great stay at the Cosmopolitan, staying for 9 nights. Check-in was quick and our rooms immediately available. We stayed on the 38th floor of the east tower in a one bedroom terrace complete with premium view. The room was large, clean and had everything we needed for our stay. The room was cleaned every morning and all toiletry items replaced as required. The TV controlled lights and temperature control worked well. The deep bath was great for relaxing in whilst watching the Bellagio fountains. All the hotel facilities were within easy reach of our room. We used the Wicked Spoon Buffet for breakfast on several occasions and also a visit to Holsteins. The food was good in both places, the buffet being particularly good value. The Cosmopolitan is perfectly located on the strip and made a great base for our trip.\n\nReview 36:\nThis is a gorgeous property. Seems to be a little more on the edgier and younger side. We stayed at this property because it is a Marriott. Unfortunately we were checked into a dirty room, but someone came right up and we changed out everything. It is still new and I think some kinks, like the television issues, are still being worked out. We upgraded to a better view and it was great! The only problem was the sound of the Bellagio fountains when it was time for the show. You have to take the good with the bad. The only thing that we were a tad unhappy about was not having enough casual dining options. Otherwise, this is the perfect Vegas getaway hotel!\n\nReview 37:\nI recently went to The Cosmopolitan for a business conference. Needless to say I will not go back there. Their phone and tv rely on the internet and needless to say their systems went down early Monday morning (around 2 am) and they did not get anything back until late Tuesday evening. Even then I still had no internet access! We had a light out in our bathroom and had to ask 5 times before it was replaced, the housekeeping was atrocious! They barely made the beds and left clean towels. No clean up of anything on the tables or counters and no replenishment of the water on the mini bar. I would not recommend staying here to anyone I know. For the price they charge, I would highly recommend going somewhere else on the strip! Also the bathroom wallpaper has naked women on it and the pillars in their hotel lobby have images of naked men and women dance through them....and if someone is in the shower a person in the bedroom can raise a blind and watch the person in the shower...a bit much I think!\n\nReview 38:\nLoud, instrusive music spoiled this hotel for us. We were on what is called the 60th floor in the east tower. We could hear loud music into the wee hours of the morning as we tried to sleep. Restaurants are so noisy that conversation is dificult. The awful music is everywhere but on the meeting room floors. We were told that they would charge is $35 to remove minibar products from the refrigerator. You have to pay $7 for corfee products (sight unseen) for the cartridge-type coffee maker. Beaturiful to look at, nicely appointed rooms, somewhat spotty cleaning service. Like all hotels, they tell you to hang up towels to help save water but replace them no matter what you do. Charged us $15 to use exercise room.\n\nReview 39:\nThe hotel is gorgeous! Pros - Incredible locations, excellent valet, quick check in, fabulous rooms with incredible views, prompt room service, comfortable beds & pillows, hot shot elevator to 49-61 floor was fast & since we were on 56 this was great...wish every hotel we stayed at was this nice. We had a 1 bedroom suite with a view of the Bellagio fountains and it was worth every penny for the upgrade. Cons - Expensive. Nothing is free, but again, it is Vegas. We were not able to get into Marquee even though we were guests; Had 4 drinks at Bond bar - $48.00....nothing fancy, just vodka/cranberry & a couple shots; Had to order room service for coffee each morning at a cost of $20 for 4 cups, wish they'd had free coffee on each floor. Other than that, the service was spectacular & I would highly recommend for anyone but families. This is a very adult themed hotel.\n\nReview 40:\nFirst time I came here on Dec. 15, 2010 and had no idea it was their grand opening night but did not stay at this hotel and i already knew I have to stay here in the future!!!! Which i did recently and i absolutely refused to stay anywhere else on the strip after staying here. It is a little on the pricy side but it is worth it and especially if you're going to MARQUEE! there's no better way to explain it but just to experience it yourself. I stayed here with my bf and i wanted a King size bed but it cost more so i got a city room instead which gave us two beds, we had the view of Aria hotel... the phone did not work in the room but didn't need it.. very clean, stylish and modern, love the bathroom. Definitely recommended and will stay here again and get the Terrence suite next time around\n\nReview 41:\nGreat hotel, beautiful property, and we were in one of their corner suites overlooking the Bellagio fountains. Decent food, although a bit more than I would like to spend. We received great service from every employee we encountered, and can't wait to return.\n\nReview 42:\nRoom with livng area with a great view and a japanese soaking tub. My only complaint is hot water was in short supply. This place is funky, cool but not so big like some of the other casinos. Great music playing all the time.\n\nReview 43:\nGood location on the Strip, got a good convention price, rooms nice and new and big, lots of good restos to choose from in hotel, free wifi. No coffee maker in room, and you have to pay to use the gym (which is good, but cheesy that you have to pay). Nice pools and wasn't hard to find a spot to hang out in the lounge chairs during the day. The check in/check out seemed to get pretty congested, but you can use the automated check out which is located near the concierge. Overall a nice hotel, but you definitely pay for it.\n\nReview 44:\nWe stayed here on reccommendation from friends and our booking agent. What an amazing hotel with very smiley and friendly staff. Pure luxury and SO relaxing, helpful and quick! The breakfast is ridiculous - worth going just for that! Will DEFINITELY be back!\n\nReview 45:\nThe room was very nice. Clean, good sized but the best part was the view. Even though we are minnows in Vegas, sitting in the lounge chair on the balcony and watching the fountain makes you feel like a whale. I noticed not to many other places have a balcony for every room (pretty nice place to soak up the view). This hotel is the place to be for a party. A party that is loud and does not end until about 430am. We were on the 31st floor of the west tower and could here every last beat of the party either in the club or on the pool level. Bring earplugs if you want to sleep before sunrise or get real good and drunk. The location is great. The food was great -----room service took 85 min, but they told us it would. Would I come back to this spot???? Probably for the balcony and the view, but the noise is crazy....I guess that's Vegas.\n\nReview 46:\nWe stayed at the Cosmopolitnot it it's not worth the money at all. The rooms arent maintained well. Housekeeping is the worst. No vacuuming or dusting. Filthy bed sheets and they don't close your room door so everybody can walk in to steal your belongings. No concierge, front desk manager or whatsoever calls you back or takes care of your issues. Don't stay there of you wanna have a great time in Vegas!!!! You will just be upset.\n\nReview 47:\nThe hotel is new, modern & sleek! Everything that you can think of, they have. Loved the phone. It had my name and it said, BECK AND CALL! Pools are small and overcrowed. You need to get there as early as you can to get a lounge chair. We were not crazy with the bed. It was to plush for us. If you want a cheap breakfast, we went to McDonalds. We splurged on our last day and ate at The Henry. It was delicious! Would love to go back!\n\nReview 48:\nThe title says it all. Spent 8 nights there and would never go back. Numerous beefs, but the one that got us the most was closing the pool just as we arrived. We come to Vegas regularly and always for a March break to catch some sun and relaxation. We regretably chose the Cosmo this time over the Bellagio. We will never make that mistake again.\n\nReview 49:\nAll I have to say is this is one of the most under staffed hotel in Las Vegas ... absolutely no service and nobody really do not care .... Rooms had no waste baskets ... when I clled for rooms services I waited 30 minutes doe a staff member then told me it would take an hour to serve the food ....Bad bad bad bad.... There is not a gourmet restaurant in the hotel its just a big hotel that is a very substandard. I will not go to Las Vegas if I have to stay at this hotel\n\nReview 50:\nIt was my second time in LV. Before going i read a lot about this gorgeous brand new hotel which won a lot of great reviews for its grand crystal interiors and uniqueness. I must say i was not disappointed - the three storey sparkly chandelier bar was particularly stunning!! The hotel is very chic and modern. The digital input into the changing wall art downstairs was fascinating. Hotel's nightlife is good as well as the choice of restaurants. What was a little confusing were the long walks from one building to another..It felt like it was still quite unfinished as there were a lot of empty endless corridors (unusual for buzzing LV) The suite we picked was amazing, huge with the greatest view and by the way it is one of the few hotels in the city with the balconies. One of the pools was closed due to unknown reasons so the available pool was literally packed..luckily we did not come to LV for the sun :) I would definitely come back again, did not want to leave!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32243, "query_start_index": 32245, "query_end_index": 32245, "truncation_seperator": "... 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{"id": "2514930", "pid": "2514930", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the Hotel Muguet and was not informed that the hotel was undergoing renovation. When we checked into the hotel we were told that this was the only room and that we could only accept this room. The hotel was undergoing renovation and the air and dust was toxic throughout the hotel. We had to sleep with the windows open throughout the entire evening since the air made us sick. My wife returned home with major allergy problems. When we brought this to the attention of the hotel manager, Catherine PELLETIER she outright denied that this was a problem and we were the only guests that complained. I have traveled all over the World and this was the first such experience that I ever had with a hotel. This manager cannot be trusted and also why does the French always think that saying sorry but not making concessions allows them to provide poor services. The room was small and we could barely move around our luggage. Overall a very very poor experience. I do not know what all the fuss is about!\n\nReview 2:\nWe booked two rooms for two nights and this is our first trip to Paris, although the hotel is small but it's cozy and front desk two gentlemen were efficient and courteous. The rooms were clean and bed were comfortable, we loved the bathtub and one of our room has a nice view of Eiffel Tower! We loved the location of this hotel, it's located on a quiet street but is only 5 minutes walk to rue cler and streets with lots of cafes. We walked from the hotel to musee armee and Eiffel tower and it was a convenient short walk. Overall we like this hotel very much!\n\nReview 3:\nThis lovely hotel is not only in a great location, but it has the best, helpful staff! I left my coat behind, and they kindly forwarded it to me in Reims as soon as I notified them. The rooms (and bathrooms) are very nice, and the breakfast room is charming. We have already recommended it to some friends, and we will certainly stay there again ourselves when we visit Paris.\n\nReview 4:\nGood value. We had 2 rooms at the top of the hotel - one looked out on the Eiffel Tower & one on Invalides. Beds were comfortable, shower or tub (one each room) were better than average European. Safe in the room was handy. I'd say skip the breakfasts for an add'l 8 Euros and go to the Rue Cler and pick up wonderful things to eat in your room (pastries, fruit, crepes, etc)\n\nReview 5:\nMy husband and I stayed at Hotel Muguet based on a guidebook recommendation, and we couldn't be happier. We paid a little extra for a room with a partial view, and were treated to the lights of the Eiffel Tower every night on the hour. We had a little balcony outside our windows with living plants. The staff was incredibly helpful and kind. We left our bags the morning that we checked out, and then came back that evening to pick them up and had some time to kill. The staff insisted that we stay in the breakfast area and make ourselves comfortable. The whole place was impecibly clean. The Rue Cler area is fantastic.\n\nReview 6:\nI booked this hotel in May 2008 for a 3-night stay. When I booked the hotel, the service was fairly reasonable. However due to change in plans, I emailed the hotel to cancel my reservations, just before leaving for Europe and some 10 days before my reservation. However my emails kept bouncing (about 6 times) and I had no choice but eventually called the hotel when I reached Paris to inform them, 3 days before my check-in date. Even getting through to them on the phone was difficult. The phone was either engaged or unanswered. When I finally got through, they refused to hear me out and simply insisted that I send them an email which of course I could not instantly since I was on the road. When I eventually got through to them, they claimed that I was late and proceeded to charge me for 1 night. On the contrary my experience with another Paris hotel was so much better. The staff at Hotel Castex was so helpful and patient. I will never book Hotel Muguet again despite all the good reviews about them.\n\nReview 7:\nCleaning staff very conscientious \u2013 room cleaned well daily. Poor quality linens, blankets and pillows made sleeping on extremely hard beds almost impossible. Towels and washcloths were clean but rough as sandpaper. Breakfast not a good value. Free wifi virtually impossible to use.\n\nReview 8:\nA great place to stay in Paris that is quiet but yet central. Metro is within easy walking distance. Close by shopping and food available as well as a laundromat. I would not hesitate to stay again. Rooms are a bit small, but beds are extremely comfortable. Breakfast for the price is excellent.\n\nReview 9:\nThis hotel did not disappoint us. We stayed there for 2 nights 7/16 - 7/17/05. The location was excellent and the accomodations were very nice. It was a pleasant surprise. When we go back to Paris this is where we will stay. I highly recommend it.\n\nReview 10:\nBottom Line: The location alone almost makes it worth dealing with the staff at Hotel Muguet... almost. I would definitely recommend the area and if this is the only place you can get into, go for it! Cons: - The staff is condescending and ridiculously moody. I'm not a big fan of annoying tourists so, for the most part, I usually side with hotel staff in most instances; but the staff here are just unpleasant. - The rooms are very small, but personally, small doesn't bother me all that much - Couldn't access WiFi in my room (they advertise as having such) Pros: - Location! Close to the Eiffel Tower and across the street from the Rue Cler neighborhood. - Bathrooms are remodeled - WiFi and computer in the lobby\n\nReview 11:\nThis hotel has it all: Great location, large, clean rooms and helpful english speaking staff. My husband and I couldn't be more pleased with our choice of hotel in Paris. Five blocks from the Eiffel Tower and 2 blocks from Rue Cler; a great local street where we enjoyed the local atmosphere of Paris, from the Boulangerie and other shops to the restaurants. We definitely recommend this hotel! Bon Jour!\n\nReview 12:\nContrary to some positive reviews on this website, Hotel Muguet is not a good choice for a stay in Paris. The rooms are a bit worn, the lobby with its vinyl couch and chairs is not impressive, and pay heed to errors in billing when you are leaving. The hotel is listed as 2 stars, and that is generous. The breakfast, which is a separate 9.50 euro charge, consists of a cold croissant and half a baquette, some coffee, and a Dannon yogurt. Hardly of what is to be expected during a stay in Paris. Anyone reading this review, I plead with you to consider someplace else!\n\nReview 13:\nWe stayed here for 6 nights in late February-early March 2005. When I woke up the first morning, I reported to the ladies at the desk that I had gotten bites during the night. They told me I must be allergic to something, but that they would change the sheets. The next three nights were fine, but then it started again. I didn't realize until I arrived home that they were flea bites and that they had, of course, come home with me. We had a very nice room with a view of the Eiffel Tower. The room seemed clean at the time, but the miserable itching we've since endured from the bites has left a very negative impression on us.\n\nReview 14:\nWe thoroughly enjoyed staying at this little hotel. It is in the 7th arrondissement and very short walk from two subway stations, each on the #8 line. It is also very close to the Rue Cler street market. And close to a taxi stand. We'd definitely stay there again. The staff was friendly. It had a true functioning shower. The street is very quiet, so the room was exceptionally quiet, even with the windows open.\n\nReview 15:\nThe Hotel Muguey is a very nice budget stay. Pluses: good area, attractive and clean hotel. Cons: tiny rooms, hotel prohibits eating food in the rooms, a solo room key that must be turned in to the desk each day which can be awkward when 2 people are sharing a room, and some noise on the lower levels from the interior breakfast room.\n\nReview 16:\nWe were able to get a view of the Eiffel tower from our room it was beautiful! Paris is expensive for something really nice, but this place was worth it! (it was also only one nights stay though and our last night on our honeymoon!)\n\nReview 17:\nHave stayed here four or five times over the last seven years with other hotels and apartments in between. I don't think I'll bother trying any others from now on. My experiences in December 2011 and again in January 2012 have convinced me this is my address in Paris! Friendly staff , great location and squeaky clean and well appointed rooms cannot be beat!\n\nReview 18:\nWe stayed at the Hotel Muguet for three nights in February, and we loved it. The location is quiet, safe, and convenient to les Invalides, the Eiffel Tower, Champs Elysee, etc. Rue Cler is right around the corner and provides lots of options for breakfast, lunch, or dinner (Cafe du Marche is a great choice for all three). The room and bathroom were small (expected) but clean. Great towels (large and fluffy)! The front desk was efficient and professional (English is spoken to varying degrees depending on who is on duty, but basic French or a good phrasebook should be sufficient--you are in Paris after all, so any English spoken is a bonus and not to be expected). This is a great value for a 2-star accomodation.\n\nReview 19:\nThe hotel was well kept and quite clean. We had initially booked for our 5 night stay as per a friend's recommendation, and I am glad that we did. When we had arrived we decided to bump up our 130 EU room to a 180EU, which the hotel considers as a 3 person. This room was much more spacious, with a double bed, chaise lounge, good-size washroom and shower. The other room barely had enough walking room, and I mean this literally. It is in very close proximity to a Metro and the Eiffel Tower which was a huge plus as we were able to locate and move around quite efficiently and quickly. The area surrounding the hotel is the best part; excellent restaurants, bakeries, and is a quiet upscale residential neighbourhood. We would definitely stay again if we went to Paris. The owner is a bit of a...difficult and strong woman, but the rest of the staff is friendly and kind. Do utilise the breakfast as it is cheap and ample. Free Wifi available in all the rooms with additional access to their printer and computer in the lobby if needed.\n\nReview 20:\nWe've stayed at other Paris hotels of same size, price, amenities, but Hotel Muguet won our hearts. The location in the 7eme arr. on the quiet rue Chevert is a huge bonus. The hotel itself and our room were exactly what I expected. Yes, the rooms are small - no surprise. The bathroom was quite new with better towels than I've found in other properties. We never eat breakfast, but the Muguet's breakfast buffet is exceptionally bountiful for the price. Highly recommended!\n\nReview 21:\nA pleasant, boutique of a hotel. Conveniently located a 1-2 minute walk from th Rue Cler. Rooms were small, but beautifully maintained and decorated. Freah flower boxes outside our window, which overlooked the Rue Chevert. The staff is pleasant and helpful. Parking a 4-5 minute walk away and moderately pricey (~70\u20ac/3 days).\n\nReview 22:\nWe stayed at this small hotel, located between the Eifel Tower and Napoleon's tomb, for five days in September. As other reviewers have noted the hotel is small but an excellent location and a bargain price. Staff was very friendly and helpful, and the rooms are neat and clean. This is a very quiet neighborhood at night. Highest recommendation, but reserve your room well in advance. ---\n\nReview 23:\nWhen booking a hotel on the internet you're not always sure what you are going to get, so imagine our surprise when the room that we were staying in looked exactly like the room in the photos! We had a beautiful view of the eiffel tower, our rooms were impeccably cleaned (we could see our faces in the drains and taps) the fittings in the bathroom were new and the bed was comfortable. The service was always friendly and the location is awesome. We didn't try the breakfast as there was too many other places in Paris to try, but from what we saw it looked good! The free internet in the foyer as well as free wireless was also a pleasant touch. We will def be staying here agian next time we are in Paris!! Cheers Rio and Scott\n\nReview 24:\nFor those looking for a reasonably priced (by Paris Standards! ), well located, and CLEAN place to stay while touring Paris this is the place. The rooms are ample sized - quite large for European standards. The bathroom modern. And contrary to other reviewers - we found most of the staff very pleasant and helpful (I do speak French - however they were just as nice to the other members of our party who didn't speak the language). We were provided with a triple room - which is ideal for families w/ children. I will say- the main selling point of this hotel is the cleaniless... AMAZING - and better than most 4/5 star hotels I have stayed in for business! The area is ideal - close to a metro stop and within walking distance of wonderful cafes and shops. I would highly recommend this hotel to others and will stay there again when visiting Paris.\n\nReview 25:\nAfter researching hotels for months we finally decided on the Muguet from reviews on this site. We were not disappointed. We reserved 5 rooms on line well in advance and confirmed several days before departure. When we arrived everything was ready except one of the 3 person rooms was not vacated when we got there, but it all worked out okay. This is a very clean hotel with a breakfast area and small elevator. We found the staff very friendly and the location in the Rue Cler district is excellent - very safe. Our 3 person room (135 euros/night) had a shower and tub. My favorite thing was the huge towels and wash rags sewed into mits. Our room had a radiator type heater in the bedroom and another in the bath. They were fully adjustable and we we used the bathroom radiator to warm our towels :-) A short walk took us past the teller machine and post office to Rue Cler for any type of food market one could think of. It was a marvelous trip and the Hotel Muguet (moo-gay) was a big part of it!\n\nReview 26:\nWe spent six nights at the Muguet and found it perfectly charming and comfortable. We didn't get a room with a view of the Eiffel, but then again, we didn't ask for one, as it wasn't important to us. We did have a queen-size bed and a good-quality (if cramped) shower with a door. The place is entirely nonsmoking. We didn't eat breakfast there, but the Rue Cler market is close by with plenty of cheap choices. Aside from Rue Cler, there's not much going on in the neighborhood (the 7th, between Les Invalides and the Eiffel). But it's a safe, upscale residential area that's easy to get to at night by metro from anywhere. And being out of the more \"happening\" 5th and 6th districts is probably what makes this hotel more affordable than you'd expect. The only complaint I can come up with is that the free WiFi service in our room was very intermittent, but who wants to spend their time in Paris online anyway? Don't stay at the Muguet if you want to be right in the middle of shopping, nightlife, etc., but otherwise I'd recommend it in a second.\n\nReview 27:\nTraveled with family members for a wedding. Stayed for 2 nights. All of us were pleasantly surprised with this hidden gem. Cleanliness is a must for us especially mother-in-law (she's a housekeeping manager for a large hotel chain). She gave a huge thumbs up. All rooms were recently renovated. Bathrooms were clean. location was a 15 minute walk to Eiffel Tower. Hop On Hop tour bus had a stop 2 blocks away. Great breakfasts.\n\nReview 28:\nThe hotel was a pleasant surprise. I have picked it based on the positive feedback from this site. I can only confirm that was absolutely a positive experience. From the warm welcome at the arrival to the nice room under the roof (very french), nice small but not too small - except the bathroom...(this was really tiny). The location is perfect if you look a quite place, residential, outside of the most frequented place in Paris. If you look for nightlife go somewhere else.... There are nice restaurants and bistro close to the hotel. Everything is within 20/30 mins by metro. A positive experience I would love to replicate in the future.\n\nReview 29:\nIf you are looking for a nice, clean, and quiet hotel, this is it. Small rooms, but that is Paris for you. Close to Eiffel Tower - 15 minute walk. Close to metro - Ecole Militaire. Safe area, no need to worry if you travel alone. Close to Rue Cler area, great affordable French restaurants. Staff friendly and helpful. Would definately stay again. Price was right - 106 Euro a night.\n\nReview 30:\nMy wife and I spent 12 nights at Hotel Muguet and it was super. Great location, quiet, great friendly staff (they put up with my 10 words of French) and air conditioned. Rooms are small for american standards but clean, clean, clean, they must have cleaning elves. I would suggest the Muguet to anyone.\n\nReview 31:\nLocated within walking distance of Rue Clair, the Eiffel tower, Ecole Militaire and 2 Metro stops on a quiet side street, we considered Hotel Muguet to be the perfect place to stay for 5 nights in Paris. Rooms were clean & seemed spacious, bathrooms fully equipped, beds were cozy & the windows opened. Seemed like an excellent value for us. The elevator is small, but they have one! Martin, the night clerk, was so helpful suggesting nearby restaurants and even answering our questions about maneuvering the Metro/train connection to Versailles. We found all his suggestions to be excellent. Breakfast, available at an additional cost, was an expanded continental with crosaunts, fresh bauguetts, boiled eggs, cold meats, cheese, cold cereal, etc.\n\nReview 32:\nHad a few days in Paris after a family visit in Limoge, my brother and I enjoyed the quiert well appointed rooms in Hotle Muguet. They solved a booking problem (not their fault at all) we had, and took care of transport for us. I can only recomend Hotel Muguet, when in 7 arr.\n\nReview 33:\nWe were at the Muguet five nights in June 2007, our second time here. The hotel has been remodeled, is very comfortable, and in an excellent location. It's a busy little place so the staff can be a bit to the point at times. Despite the horrible value of the 9.50 Euro breakfast folks just lap it up. You can take a very short walk to Rue Cler and do better and the hotel will fix you up with coffee or tea for 2 Euros. It's a non-smoking hotel but the staff sort of ignore that sometimes for themselves. If you are particularly sensitive to cigarette smoke you may want to take this into consideration. Indeed this is a good value in a great location.\n\nReview 34:\nWe stayed at the Hotel Muguet for five days this fall and found the location to be excellent. Very convenient to the Metro, Eiffel Tower and the Rue Cler neighborhood restaurants and shops. Our room was very clean and comfortable. We had a superior room which afforded us a little extra space, which I recommend after peeking into one of the standard rooms. The standard rooms are fine but of a typical European size. We had a view of the courtyard below as we were on a lower floor. If you have the money to do so, a higher floor and view of the Eiffel Tower would be wonderful. This hotel is not great for people with any sort of mobility issues which the hotel owners make perfectly clear on their website. Oh -- and the shower was divine! It had one of those enormous \"rain shower\" showerheads.\n\nReview 35:\nWe stayed 6 nights at this small, well-located hotel on a quiet side street in an upscale neighborhood. Our quiet room was large by Paris standards though some of the other guests had smaller rooms. The staff was quite helpful and the breakfast (extra $) was satisfying; they made us omlets upon request.. Located close to the Eiffel Tower, the Seine and the Metro, the hotel is convenient for seeing Paris and enjoying a variety of good restaurants. If we revisit Paris we will definitely stay again at the Hotel Muguet.\n\nReview 36:\nLoved every second of our 4-night stay at Hotel Muguet! Staff is superb. Room was outstanding (we were on the top floor & had a view of the Eiffel Tower! Can you say 'like a dream'?!!!) Hotel's location was an easy walk to the Eiffel Tower, military museum/Napoleon's Tomb, and VERY easy access to the metro....not to mention the neighborhood itself which had wonderful restaurants & cafes all over the place! Strolling through Paris. I still smile just thinking about it! The room itself was clean, spacious & comfortable. The bathroom was quite large - I'm mentioning this because a friend had stayed in a different room a few months before us and said the shower was VERY tight (and he's a skinny cyclist!) WiFi did not work well on our floor, so we had to Skype the family from the lobby; that would be the only criticism. We hope to go back someday!! !\n\nReview 37:\nWe stayed at the Muguet during the first week of July. Having stayed in the same neighborhood on our yearly Parisian visits, this was our first time at the Muguet. We left the last hotel we frequented because the prices had gotten way out of line. For the same price as the cheapest closet-sized room at the old hotel, we got the best room in the house at Le Muguet. We had a spectacular view of the Eiffel Tower and, off to the right, we saw Sacre Coeur church. On the opposite side, looking out the window in the hallway, we had an equally spectacular view of the gold dome of the Invalides. The location was perfect! Everyone, from management to maids, was friendly and helpful. The breakfasts were fine and actually in line with what we've paid at nearby cafes for the same amount of food. The restaurants in the area are wonderful, especially Le Florimond, which is right around the corner from the hotel. The neighborhood is peaceful and safe but you're just footsteps from the Metro and Rue Cler. We will definitely return to Le Muguet next year.\n\nReview 38:\nMy husband and I stayed at Hotel Muguet during Thanksgiving weekend in 2004. We had a great stay. The room is a bit small for those accustomed to American hotel's rooms, but remember you are in Paris and you probably will only be using your room to sleep and to freshen up. The bathroom was extremely clean. The best part about this hotel is its location. It's a 15 minutes walk to/from the Eiffel Tower and the metro station is five minutes away. If you want to save some time eat your breakfast at the hotel. Again it's not the typical Ameican breakfast. It's pretty much the basics (bread, coffee, yogurt, cheese and ham) . You do pay 8 euros but it really helped us save time. I highly reccomend your stay at the Hotel Muguet.\n\nReview 39:\nNestled in a residential neighborhood, Hotel Muguet is close to everything, but off the beaten path. The staff was friendly, the building was well maintained and the room was very clean and quiet. Breakfast is served in a quaint interior courtyard and there are many bustling bistros within walking distance. We couldn't see the Eiffel Tower from our second floor room, but it and a metro stop are within a few blocks of the hotel. We were completely satisfied during our stay.\n\nReview 40:\nHotel staff is very helpful from check in to check out, whether its navigating the Paris metro or getting a taxi, they are there for you. This is more like a family run hotel. Rooms are clean, spacious, quiet and bathroom is very modern. Location cannot be beat, with wonderful restaurants (Le Florimond! ), cafes, post office, grocery, bookstore and metro stop all within 2 blocks of this quaint area. Not to mention the Eiffel Tower and Champs De Mars park and Ecole Militaire...HIGHLY RECOMMENDED. Nothing but charm and a wonderful experience from this visit. We were even given an upgrade on our room. We will definitely return.\n\nReview 41:\nThis is the second time my husband and I have stayed at Hotel Muguet. It's a perfect quiet hotel that is lovely and secluded, get in the heart of the Rue Cler district. We have stayed at hotels on Rue Cler the were just too noisy and well -- almost youth hostel like -- for the same price as Hotel Muguet. They have a great little breakfast and the staff is always helpful. It's \"our\" Paris hotel now!\n\nReview 42:\nMy husband and I and our two young adult children stayed 3 nights at Hotel Muguet. Our rooms were comfortable and spacious. We had one double with a king size bed and a twin room with two twin beds. Breakfast was not included in the hotel charge. We ate our breakfast on Rue Cler the first morning, but decided to purchase the Muguet breakfast after that. We found it to be generous and tasty, with a basket of bread, croissant, and pastry for each diner, cold cereals, yogurt, hard boiled eggs, and fresh fruit from a buffet. Hotel Muguet is in walking distance of the Eiffel Tower, close enough for us to walk to the park east of the tower to view it at night. It is very close to Rue Cler with its fresh produce, restaurants, and stores. Though it is close to a Metro stop, we did not like the transfers at the Invalides station which is quite large.\n\nReview 43:\nstayed for 2 nights last week. 2 forty something women travelling together. found the hotel through tripadvisor & were not disappointed. situated down a quiet side street but easy to find & in a safe location,we were returning to hotel at 1am & still felt safe & welcomed by the night porter. hotel is spotlessly clean with towels changed daily. breakfast was fine also with a selection of cereals/pastries/cheeses/juice/yogurts/fruit etc. staff very pleasant & helpful not that you have need to bother them much as nothing to complain about. travelling to paris again in december & booked the hotel again which says it all really. TOP MARKS HOTEL MUGUET.\n\nReview 44:\nHaving never been to Paris or Europe I researched on Trip Advisor and trusted the feedback. Glad I did. For a North American, the size of the rooms in Europe, particularly Paris, could be a disappointment, if you let it. Yes they are small, yes the elevator only held myself and our luggage. But at the Hotel Muguet, the room and the hotel are very tastefully decored and immaculate. I emailed my reservation and spoke directly online with Catherine Pelletier the owner who I met on check in. Talk about direct ownership! The quality of the hotel reflects Catherine's management. The hotel is 5 minutes to Rue Cler, 10 minutes to the Metro hub which will get you anywhere in Paris very quickly. 20 minutes to Eiffel Tower. We ate breakfast on Rue Cler but the breakfast at the hotel was both bountiful, excellent quality and fair value. I would recommend for the difference in price, any room at the Muguet as opposed to an Eiffel view. I visited and saw other places I considered. I'd return to the Muguet in a heartbeat, for price, location and quality.\n\nReview 45:\nWe stayed for four nights with another couple at the Hotel Muguet, in December, 2005. The room and bathroom, though small, were extremely clean and well taken care of. The desk staff members were friendly and very helpful. We had our breakfast here for 8 Euros everyday. The breakfast was very good, the bread and croissants were excellent, and the garden breakfast room is clean and pleasant. Madam Catherine Pellitier, is the owner. She is friendly and helpful. We thoroughly enjoyed our stay. We were in the Rue Cler area. It is a small, upscale shopping area, with good cafes and nice shops. We walked to the Rue Cler daily to shop at the market and eat at the cafes. The price of the hotel is a good buy and the rooms are in the process of being remodeled. I would recommend this hotel and I would stay here again.\n\nReview 46:\nWe were traveling with our 14 year old, so it's hard finding a hotel that can accommodate three people, but this was perfect. It provided an additional twin bed on the other side of a half wall for him to sleep. The hotel is in a quiet residential area of Paris, very close to Rue Cler, a wonderful street with delicious pastries and fresh fruits and flowers. We had the pleasure of seeing the Eiffel Tower right from our window, even though it was a little bit of a walk to get there. We were also very close to the Invalides. Great location, nice little gathering area with internet access in lobby. Although it was a bit of a walk to the downtown areas, we still managed, and took the subways if we did get too tired. This was also more reasonable than those hotels closer in. Perfect.\n\nReview 47:\nWe have stayed in three Paris hotels over the past 5 years and Muguet is our favourite. Main positive is its location - Safe & near to main sights - We love walking Paris (day & night) & to walk to Arc de T (cross town) is only an hour by foot. Don't miss Rue Cler, which is just round the corner - Great for just sitting & watching. The hotel itself is small & in a back road - very little street noise - close to Metro, laundromat & main avenues. Hotel was very clean with an efficient front desk, internet & small breakfast room serving standard b'fast fare. Plenty of Americans around so the word has got out. Rooms are very small (typically Parisien), tiny lift & narrow corridors. Luggage room was available to leave luggage during the day. Unfortunately check-in was very late (3-ish). Overall our favourite for Paris so far.\n\nReview 48:\nA group of 7 women using 4 rooms stayed at this lovely small hotel from September 8 - 16 2001. The staff was welcoming and helpful, the location couldn't be better. They are a few blocks from the Eiffel Tower, 3 blocks to the metro and taxi stand, and 2 blocks to Rue Cler. There are wonderful restaurants in the area so ask for and use the suggestions given by the staff. We opted for breakfast in the hotel, they could use more seating but people came and went quickly so it was never a big problem, coffee was good. I would stay here again and highly recommend this hotel. If you are nervous about picking a hotel in Paris, pick this one.\n\nReview 49:\nWe are taking kids back to Paris this summer, and today I emailed the Muguet to see if they could handle us....my husband and I stayed there two years ago for four nights and had a great experience; the room was lovely, clean and quiet--the bed was comfy and the temperature was fine--we had a nice view. There wasn't a peep from the street or from within the hotel. There was not a huge amount of space in our room, but was adequate. The bathroom had a solid shower and plenty of room, nice towels. Other guests were quiet and polite. The desk service was fine, despite our toe-curling attempts to stick to our moldy, ancient french (I'm sure it was hard for her to keep from bursting into guffaws), and recommendations reliable. The location is magnificent for local color and access to metro, markets and the champs de mars and so on..... would stay there again anytime. apologies for the delay in the feedback.\n\nReview 50:\nThis is a fantastic place to stay in Paris -- near Rue Cler, the Invalides, and the Eiffel Tower. I have stayed at the Muguet about 15 times. It is on a quiet street; the staff and owner are always very helpful and personable. The rooms are always clean; the rooms are elegant and very tasteful. I have always had a delightful stay at the Hotel Muguet. I do not stay at any other hotel in Paris.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31688, "query_start_index": 31690, "query_end_index": 31690, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "88%", "inner_docs_start_indices": [176, 1201, 1776, 2164, 2551, 3185, 4208, 4502, 4809, 5068, 5798, 6215, 6797, 7439, 7865, 8213, 8458, 8830, 9562, 10613, 11100, 11438, 11840, 12583, 13448, 14462, 15526, 15966, 16622, 17018, 17333, 18094, 18383, 19048, 19859, 20393, 21263, 22329, 23072, 23562, 24207, 24621, 25487, 26155, 27223, 28055, 28856, 29701, 30355, 31282]}
{"id": "774804", "pid": "774804", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIn a word...this place sucks. We paid 750 per perspn and it is not worth it! I will write more tomorrow when I get home...\n\nReview 2:\nStaying at this hotel was a job itself. Eferything is so far - to get from one end of the resort to the other was a hike. Each dayh something new was broken. Our room smelled of cigarette smoke and an ionizer had to be placed in the room for the entire week as we were told there were no more rooms, but the occupancy was only at 25%. There were broken items in the room, a dirty cup in the bathroom, the shower flooded the bathroom after every shower, the toilet clogged, our room key constantly deemagnatized, the pool was dirty was cifgare4tte butts surrounding the lounge chairs, the pool bars and pool close at 6 as does the beach. There are three porn channels that you have to flip through including gay porn. There is also no view from any room unless you want to look at a falling down building or jungle. You are unable to swim from the ocean front rooms, as there are so many rocks, The staff was nice and the food was good, but for a facility being only four years old, it is worn.\n\nReview 3:\nWent to the Valentin Imperial Maya for my Honeymoon and was very pleased with my booking. My Husband had never stayed at an all inclusive before and was impressed with the choice of food and drink. I had been to a number of all inclusives and this tops the lot. I was really happy with the room we had and even happier when we got upgraded as we informed them we were on our Honeymoon. The staff were so accommodating and friendly and each restaurant had it's own style, with the French being our favourite, as the food was mouth watering. Room service was amazing, with no limits to what you order and when. I loved it!! The grounds were well kept and there was so much wildlife. Thoroughly enjoyed ourselves and didn't want to leave.\n\nReview 4:\nI would not go back , I went to this resort for my honeymoon , at first it seemed like a decent hotel , nice room , although we waited till 5 to check in even though we were there at 3 . Beautifal grounds , well kept , but on our first visit to the buffet restraunt I met one of the rudest waitresses of my life . It went down hill from there , terrible service , even the front desk was rude and not helpful. On our 3 rd day I got sick from the pool side buffet lunch , I was bed riddin for 2 days , I could not wait to leave , never going back ! !\n\nReview 5:\nWe just returned from spending Christmas week here. Every place you looked was a post card. The resort was Beautiful and the staff was the best! I recommend the oceanfront rooms with the Jacuzzi enclosed with glass so you can see outside, even from the shower! We cant give enough praise to all the workers that work their butts off so your vacation is the best it can be. The pool area was amazing as well. I miss the staff already. : ) I would most definitely would recommend this resort and will go back. Apple vacations made it very easy and were great. Christine and Doug\n\nReview 6:\nWe traveled between Sept 11 - 18, We went for our 20th anniversary. We arrived around 1 pm, check in was pleasant. They upgraded us to an Emerald suite, (Bathtub is HUGE) rooms were very nice. We had no problems with anything, well my wife clogged up the toilet one night, but they fixed right away and then called to make sure that it was corrected. The staff is amazing!!!!!! They will do anything to make sure that you do have a nice stay, all you have to do is ask. The food was the best that we have eaten in a AI. If you or you spouse would like to get a massage, go to city of Playa de Carmen and look for verioncia massage. couples massage for one hour $60. amazing. I will highly recommend this hotel to anyone. look for\n\nReview 7:\nNice place, good food, great beach, good entertainment, friendly faces. We travel to Mexico often and this resort is one of the better resorts. A few problems like no upgraded room because it was contingent on availability and they were at 92% occupancy ( surprising at this time of year but a contingency that I was aware could happen), and no water would go to the jacuzzi tub, but everything else was pretty nice. The place never felt crowded and we never waited more than 5 minutes to get in for a delicious dinner. We will go back again unless some new luxury resort opens and entices with a fabulous rate too good to pass by. Met some really nice folks from Vermont and another nice couple from Tennessee and friendly newlyweds from Jersey. It would be nice to stay in touch with all of them. The resort seemed to draw a well behaved nice crowd of vacationers. Bring bug spray and have a great vacation here.\n\nReview 8:\nNo disappointments during our week-long stay at the Valentin Imperial. As this was our first visit to an all-inclusive resort, we did a lot of searching online for quality reviews from fellow travelers. Although most were very good reviews, a few didn't rate the resort very well. Our experience was outstanding. None of the dings given by some travelers were experienced by us - the visit was very relaxing, enjoyable, and far exceeded our expectations. Our only (possible) complaint is that, having stayed at the Valentin Imperial for our first try at an all-inclusive, we're a little spoiled. We're strongly considering another visit to the Riviera Maya and are a little worried that if we stay somewhere else we'll end up regretting it if we don't stay there again.\n\nReview 9:\nThis was our first trip ever to Mexico and it was our 25th anniversary. We have nothing to complain about. Maybe room service was a little slow late at night but you are on vacation so whats the hurry.Food was great. Place is beautiful. It was alot of walking but we love to walk. No hurry on vacation.I would highly recommend this resort to any couple looking for a very nice, quiet romantic place. They upgraded us for free was in building 8. Paths easy to walk on Beach was rocky. Need aqua shoes. Was kinda rainy but warm rain so if was in pool anyway you are already wet. Shows were great and definetly try different drinks. We took alot of ones as tipping was greatly appreciated. Main pool was a little ouder than swim up pool by rooms. Had the best time ever. I would recommend to all my family and friends.\n\nReview 10:\nthis is a beautful very large property. Staff was excellent, meals at all restaurant very good expecially French. Our room was excellent facing one of the two pools. this one was very quiet and 4 ft deep, with plently of seating either in the shade or in the sun. The other pool quite a distance away, was enormous with all kinds of activities and music and the only place to get pool towels, no big deal..The ocean , however, is a different story. Very rocky and only able to enter at a certain ropped off area because of all the ledge & coral and shaded huts occupied all day long. So if your planning to go and want to spend time in the ocean, this is not the place to be unless you can be in the sun all day. plently of beach chairs at the beach but most in the sun, not easy to get a shaded hut.\n\nReview 11:\nThis was my third trip to the Mayan Riviera. This was by far the worst of the three resorts. I will cut to the chase and say the grounds/rooms/staff were pretty average for the area. The food was another matter. It just wasn't very good, and there weren't many options. THERE IS NO DINNER BUFFET, ONLY A LA CARTES. (restaurants where you order from a set menu) There are a couple of stretches where the only food available is room service. The room service menu is a repeating ad on the television, and you might have to wait awhile for it to get to the time of day that applies. Choices are pretty limited. The quality of food is pretty underwhelming too. The front desk staff seemed far more interested in getting you to upgrade your room than in helping out with anything. When we booked we were tolf there is a $200 resort credit given, of which $100 could be allocated only to a room upgrade if you wanted one.\n\nReview 12:\nWe arrived in Mexico to be told that we were being sent to the newly constructed Secrets Silver Sands. We were told we had no other options so we had to take it whether we liked it or not. We found out that trips booked with the Valentin Imperial Maya for a few days were all being sent to the Silver Sands because they were over booking for days! We are guessing that the Valentin may be a nice place to stay but we were not treated very well by the Valentin rep that came to see us at the Silver Sands. We were lucky if they showed up at all when they said they would. Anyway, my review of our trip to Mexico in April will now be found under Secrets Silver Sands.\n\nReview 13:\nWhen pulling in, the grounds are gorgeous. However, the room was musty and there were visible spots of mold on the shower ceiling. The couch was dirty and the lamps were stained. If you are willing to deal with wild raccoons grabbing food from your plate and sitting on your patio, then this is the place for you. This was my first time to Riviera Maya/Valentin Imperial and most definitely my last.\n\nReview 14:\nWe just started our vacation (second day) and already noticed that the beach has a lot of rocks. Plus all of the seats at the beach are assigned to a more expensive rooms so if you want to be on the beach you have to be outside of the shad area. Pool is big and nice, but again too many seats are assigned to more expencive rooms and nobody is using them.\n\nReview 15:\nwe booked this trip back in september...we reserved a special room and when we checked in they gave us a lower level room.... the room was musty and dark..it never cooled off due to the energy conserving items in the room...if you did not move the lights/air and fans would go off...the drinks were very waterd down..the hot tub would fill up with rusty water..the towels were few and far between...for the price we paid we would have had a nicer room at the motel 8 back here in the states....its a shame because the staff and the food was great...just the lack of beach chairs at the pool and beach were the only problems...the crew worked hard but still the conditions of our room and the lack of pool/beach items were enough to make me not want to return....not at the price they charge...\n\nReview 16:\nMy wife and I went for 5 nights on our honeymoon. It was great. We stayed in an emerald suite on the second floor. The emerald suite rooms overlook the ocean and jungle. The have beautiful large balconies and a HUGE indoor/ outdoor hot tub/spa. The staff took great care of us. The rooms were always cleaned beaufifully. The all incusive package is so great. Unlike many places this is truly all inclusive. Of course there are a few specialty items you would have to pay for, but everything you really need is free! (food, alchohol, and more) The package we bought also included spa credits. My wife and I both had treatments at the spa, and it was great! I highly reccomend this place. There are plenty of quit places if your looking for romance and plenty of fun places and activities if your looking to party.\n\nReview 17:\nNever Again! absolutely horrifying experience. Do yourself a huge favor and go where they will protect you and appreciate you.\n\nReview 18:\nJust got back from a trip with my mother. We stayed for 4 nights. We had a swim up suite, which was very nice and we used the pool extensively, since there was no way we could swim in the see. There was a red flag warning every day due to strong winds, which I found really dissapointing. The food is fine, the restaurants are quite classy and the food good enough, better than in most places I've been (e.g. Grand Palladium, Bahia Principe, Barcelo real). The buffee is a little repetitive and bland, but dinners were nice. The rooms are beautiful but serviced badly, the maid comes in at 4-5 pm, and then again to turn down the bed around 8-9 pm, kind of strange, as your room is a mess most of the day. The bar staff at our pool (block 8) were very nice, same for the staff at the beech bar, who brought fresh beers without being asked everytime we were about to finish the one we initially ordered. Overall, a nice place to go too, not crowded and with a spa-like, quite atmosphere. However, Bahia Principe Tulum/Akumal is a nicer resort with more variety.\n\nReview 19:\nWe stayed at the Valentin Imperial Maya for our honeymoon. As soon as we arrived at the resort we were very impressed. As soon as you arrive you are greated with smiles, a \"Welcome Home\", a cool towel and a glass of sparkling wine. The staff went out of their way to make sure you are happy at all times. Just walking the complex if you passed a staff member you were greated with a smile and hola each time. We only stayed for 5 nights which was too short for us. We are planning on going back in the future for our anniversary. When we went on excursions we would go to other hotels to pick up other guests and no other resort looked as beautiful as the Valentin and thought each time they picked the wrong place to stay. Highly recommend Valentin Imperial Maya for a beautiful resort to stay at.\n\nReview 20:\nWe wanted to recognize Nallely who served us on two evenings in the Italian Restaurant. She was an amazing, friendly server and made our experience enjoyable. She always had a smile on! Cheers!\n\nReview 21:\nMy husband took me for my 25th wedding anniversary to this resort. We have never traveled outside the US and never had a wedding or honeymoon so this was quite a special occasion. Funjet and Lomas Travel made it absolutely worry free. We were greeted at the airport, delivered to the resort, met by Jacob with two glasses of Champagne. Our room was beautiful decorated with flowers on the bed in the shape of a heart. The grounds were immaculate. The beaches were clean. The staff was above and beyond in service. The food, entertainment, room service... great, great, great. Thank you Manuel and Elena so sweet every morning. So many extra little touches that were unexpected. I can't quit thinking about our trip. So private and intimate. Can't wait to go back. Thank you Valentin Imperial for memories of a lifetime.\n\nReview 22:\nWell, we read all there was to read before selecting the VIM....we were extremely disappointed. While it is a beautiful property, they just did not meet our high standard for food and service. Too many issues to go into...inluding poor housekeeping....and while they try earnestly to remedy some bad situations, this is not a 5 star resort. Ya get what you pay for ! !\n\nReview 23:\nStayed here for a week, spent 3 very hot nights without a/c. No a/c in the entire complex for 3 days. Mexico was great, tours were good, food was exceptional but our trip was spoiled by the miserably hot nights. The Hotel said \"we're sorry\" and that's it. We will try another resort for our next trip as we love the area.\n\nReview 24:\nOther than the so so weather, which nothing can be done about, this resort is FANTASTIC. Quiet, gorgeous grounds, friendly personnel, good food, comfy beds... i could go on & on. If you are looking for a place to kick back and relax, this is it! !\n\nReview 25:\nMy wife and I and another couple just got back from a 6 day/5 night stay at the the Valentin. We are all well traveled and have stayed in Mexico before. It's not a perfect world, and there is no such thing as the perfect all inclusive resort. So, I would say the resort, rooms, staff, pool, beach, were all 5 star. The food I would say is 6 star! You couldn't want more variety and choices for breakfast, ditto for the lunch spread. We went to the Mexican resturant the first night,..outstanding!!! (we know Mexican food). The next night to the French resturant, it was as good if not better. Third night we went for lobster, it was great. Then back to the Mexican, and the last night back to the French. ( I don't take a hit on twenty!!) I know there are other resturants, steakhouse, Italian, Japanese/Indoniesian, but they will have to wait for our next trip. Next Spring we will go back, but next time we will go for a full week or more. All I can really say is this was one of the best trips we've ever had.\n\nReview 26:\nThis review is almost a year old, but based on most of the current reviews not much has changed except for the lobster charge. This was our first all inclusive so I was a little nervous about what to expect, especially in regards to food as I am rather picky. I was also worried my expectations would be too high based on all the rave reviews. Definitely not disappointed. We were so impressed with our stay from every aspect that we booked again for December of this year! This time we will stay a full week and probably not leave the resort so we can fully enjoy the Valentin. I highly recommend the couples massage on the beach, room service (wine and cheese platter and shrimp were great!) and bring at least $100 in ones and fives to tip. The staff work very hard and are always pleasant and cheerful and they are so appreciative when you thank them with a dollar or two.\n\nReview 27:\nWe just got back from our 2nd visit to the Valentin Imperial Maya resort. Our stay was again great thanks to the friendly staff and beautiful surroundings. The large beach area and huge pool provided us with all the relaxation needed while the night time was filled with good entertainment. From a Broadway show to Mayan dancers to great soloists to the disco, our nights were always full of fun. We also met many nice people both vacationiers and Valentin staff members. Jesus was a waiter at the Tierra resturant near the beach. He is a strong family man with 3 kids. It was an honor for my wife and I to meet and visit with Jesus during breakfast and lunch. He is dedicated to his work with quality service and great values. He and others are why we are planning our 3rd trip back next year.\n\nReview 28:\nThe food was great. I would definalty recommend a room upgrade from the basic room. It's nice, but the other rooms are much nicer. The room service and service in the main lobby was a little slow, but not bad. When we stayed there they were booked, but it didn't see like it was crowded.\n\nReview 29:\nWhat an excellent hotel, we have visited many and pound for pound this was the best we have stayed at. Our two weeks was filled with excellent service good food in wonderful surroundings with an abundance of wild life and a clean beach with warm seas. One perhaps minor issue, it was for us and other guests anyway, was sun beds at prime spots by the pool, and on the beach, reserved by the hotel with guests names on the sunshades. Ok you might think, but these beds, made up with extra towels etc by staff ever day were about 5% used, with many not used at all, with the bulk of us second class guests not allowed to use them. i would, however, throughly recommend this all inclusive adults only hotel which cannot be faulted by us.\n\nReview 30:\nThis may have been bad luck or bad timing, but this was the worst resort we have stayed in. We spent two nights without AC, lost power, lost water, saw children at an adults only resort, topless women in the pool, naked men in the fountain and this was just in a 5 day period. Was told by many people this was a nice place to stay, but I would rather most any place other than this one.\n\nReview 31:\nStayed here at the end of November. Our room was great. Huge, had a view of a quiet pool. This place seem so secluded, would be great for honeymooners or couples wanting to get away. Beautiful stretch of beach that I walked going both ways. I was not here for very long, but the food I ate was good.\n\nReview 32:\nThe air conditioner was broke at the resort the entire time we were there. To make matters worse, the hotel made no apologies and seemed not to care at all. The lack of AC made sleeping much more challengeable. My wife felt sick after a BAD night's sleep. I aslo had a wine credit that I saved until the last night. Unfortunately when we went to use, the restaurant we went to that night (for lobster) had lost their only key to the wine. The concierge apologized, but offered no reimbursement to me for my wine credit that was part of my package price. Do NOT go to this hotel. With so many other options, skip on the Valentin.\n\nReview 33:\nWe just got home from the Valentin Imperial and were happy to be home. Evidently the other reviews are from people that don't get out much. First off the food is not even close to gourmet as they say. Presentation is nice but that doesnt make the food good. 2nd Theres alot of walking. I don't go on vacation to walk every where. 3rd Lots of bugs and most of the places on the resort don't have a/c Best thing about the place is the one band thats plays often. Not much to do at this resort. We've been to mexico many times and would not go to this resort again. Looking forward to even Mcdonalds today and thats bad.\n\nReview 34:\nThe concierge never returned my phone calls, a number of times. I had to walk down to their office and chase them down to reserve a dinner table. The bathroom leaked right above the toilet everytime it rained. I stayed in a room on the bottom florr with the pool outisde, I had a big bug problem. I killed about 7 spiders and a number of other bugs. When the pest control guy came out to spray it killed it, the whole room stunk all day. The cleaning lady never moped the floor, not even between the people that left and when I arrived. The internet was very slow. Waiters were great. Concierge charged me twice for shuttles to the airport on our return. When he claimed they never charged me in the beggining. I should of taken a taxi. Taxi costs $30 US and the shuttle was $80 Us each way. The restaurants had great food. I paid to have reserved chairs at the beach, one day i got there our names were gone. Our chairs were given to another couple. WTF DUDE. Concierge was not very helpful at getting problems solved. Need new management, in a hurry.\n\nReview 35:\nThe hotel was huge, but room was very SMALL. So many group of drunk old people were shouting and yelling at pool all day long. The Adult scrambled for the sunshade at beach since early morning. I was waiting to get it a couple of hours. There were long waiting line to eat dinner. It was not vacation space. I didn't feel take a vacation. So many drunk people.\n\nReview 36:\nWe researched quite a few resorts and decided that the Valentin looked like a great place to spend New Year's Eve 2008. After arriving at 3:30 PM on 12/31 and finding that our room was not ready we were told that all of the restaurants at the the usual \"no reservations required resort\" required... reservations for that evening. We happily made reservations at the only restaurant that still had tables left and later that evening found it to be basically a $500 a night cafeteria. We decided to give it another chance the next evening and waited over two and a half hours for a mediocre dinner. The wait was not nearly as bad as the complete indifference of the staff at the resort. This was quite possibly the worst hotel/resort experience I have ever had. I would caution anyone who is thinking of spending their vacation at the Valentin that they should find another resort.\n\nReview 37:\nOf all the resorts that are all inclusive that we have visited, the accomodations and food were better than any other.\n\nReview 38:\nMy husband took me to the Valentin Imperial Maya for my 40th birthday. This vacation wasvery important because we dont get opportunity to get away alone. We were not disappointed! You will not be either. The hotel is large, but that is part of what is great. The grounds are beautiful and maintained daily. The resort is very quiet. The staff are the friendlist and most helpful we have ever seen. Always waiting on you. The drinks and food were both amazing. We had no problems with the meals, steaks and fish were both good. We loved the buffet lunch at LaMar. I would highly reccommend this hotel. I had read alot of reviews before coming here,and I was worried about nothing. We were even upgraded to an ocean front rrom...IUnless you are extremely picky you will be very happy at the Valentine Imperial Maya...I hope to go back soom day.\n\nReview 39:\nRiu's are Tequila, Yucatan and Playacar VIM -Breakfast - Riu's much better Rooms- VIM significantly better Beach - VIM beach beautiful, very private (about one half mile in length) - many chairs-drink service on beach Service- a tie- both superior Lunch and Dinner- VIM much better- loved the grilled scallops at lunch- dinner- wow!!! -Chateaubriand at the French restaurant -first class I'd pay one third more for Valentin (it's a true 5 star)!\n\nReview 40:\nThis is a first class resort. The grounds are immaculate and the staff is constantly working to keep them that way regardless of the weather. The staff always has a pleasant greeting and a nod or wave for the guests. We had a golden suite which was kept in perfect condition by the housekeeping staff . The extras, such as the towel art or special requests for the mini bar were always granted with a big smile. The bartenders all mixed excellent drinks, as strong as you requested, and had a friendly word while they did it . There is a large amount of made to order items at the buffets so that you don't need to eat tray food if you don't want to. The dinner restaurants were all excellent all though we never tried the Indonisian. The beach had a large swimming area with great waves to play in as well as hobies and kayaks. In spite of marginal weather my wife and I had a great day every day and this was in a large part do to the accomodating and friendly attitude of the staff. Go Now.\n\nReview 41:\nThe hotel was very nice,and clean.Food was good not great. Rooms was nice and comfortable beds.Room service was great,turn down also was great. Maid service was terrible.They either came at 10:00 a.m. up to 5:00 p.m..Beach was rocky,and hard to swim in,bring mudders.Overall resort was nice,pleasent staff.We have been to 2 other hotels in riveria maya. This is our second choice.We would recommend this hotel to friends.Excellence was alot better.\n\nReview 42:\nBeautiful place with the most friendly staff I have ever experienced. The room was ok, but we did not get an upgrade. I was there with my two daughters and it was a little crowded for three people. The food was excellent and all places we ate. If you eat early there in usually no wait. The beach was great, very quiet, compared to beaches in Cancun. It was nice to not be bothered by peddlers or drunk teenagers. The northernmost part of the beach had a great sandy swimming area. There were waiters serving drinks on the beach all day long. The pool was huge, and looked a little murky to me, but I am a beach bum and don't usually spend time at the pool anyway, so no worry there. There also was a bit of a misquito problem by the pool, so be sure and take bug spray. We were in building 4, centrally located, that was a plus too. I would recommend to anyone, except maybe the elderly or lazy because there is a good bit walking. Will most certainly go again! It was fantastic.\n\nReview 43:\nWe went there to celebrate our 15th anniversary on first april to the 8th. We loved everything up to the 4th day. My wedding rings desepear from our room for two days. they came in our room with two police officer and 2 members of the administration. They went trough everything (luguages, bed, everywhere). I had been crying for two days, my husband was so mad, if we could we had left the same day. And surprise the rings came back. But the trip was not the same after.We had dream of something else for our anniversery. We complain, as a result that they were sorry, we had received the service we paid for. (food, room,). For an hotel of that suppose quality, they have no heart. I'll never go back there again. They have done nothing to heal what we went trough. Be careful, It was a first like they say but I hope nobody lived that like we did.\n\nReview 44:\nI booked this hotel based on trip advisor. The hotel was excellant except for the air conditioning. First day the AC in our room was not working properly called front desk several times. By late evening the next day they got the AC working, took it in stride and started enjoying myself but the AC for the entire place stopped working. The gym was a sauna my room over 90 degrees, resturaunts were hot except the outdoor ones. The management said they could not do anything for us, all the rooms were warm. They offered us a free massage. We said that we had one the day before and it was 85 degrees in the spa- We were not interested in someone rubbing us with our own sweat. Too bad good place except for the AC and management-\n\nReview 45:\nWe spent 7 days in a beautiful resort. The food at all the resturants was first class. The wait staff wouldn't stop. the grounds were beautiful. We are not beach folks, we prefer the pool and couldn't be more pleased. But do bring your own pool float. What ever you pay for it back home you can sell it to a guest when you leave. We almost auctioned ours off when we left. during the day when we were not floating we were playing Texas holdem at the pool bar. The dealer Antonio alias Pepe wouldnt' give you good cards but still kept us entertained. Only one problem, the management kept running Jerry Van Dyke( Luther from the TV series Coach) off the off when he would sneek on. Why.\n\nReview 46:\nDon't want to ramble on. There were 10 of us in our group celebrating various occasions and we all had a fabulous time. The food, location, service, people, accommodations, beach..............top notch and absolutely beautiful!!!!! The staff were exceptional. Life is what you make it and the Valentin was a wonderful experience for all of us. We would all recommend the Valentin and some of us have stayed at several different places along the East Coast of the Mayan Riviera. Some people are just impossible to please. The Valentin should satisfy even the most discerning traveller. You will not regret your decision. Feel free to ask me questions.\n\nReview 47:\nI would say the overall resort was nice. However, some of the service wasn't all that great. But the thing that struck me the most was the fact that my room door was open when I got back one night. Security was called. I sat there for at least an hour argueing with security. They were blaming me for leaving the door open when I wasn't even there. They said they would file the report, but I asked for it the next day and they wouldn't give it to me. At checkout, my bag was thrown in a random van and I had to chase it down. Never could I get a hold of any management. I wish that would have never happened because now I don't think it is safe there nor professional. Never going back. BAD Impression.\n\nReview 48:\nYou have to be crazy to go here. On the last day of our trip we came back to find out that the staff had gone into our wallets and had taken all our money. We asked for the manager to call the police and management simply refused to do it. Our flight was two hours away and they knew it, that is why they did robbed us when they did. Traveler beware, the management was perfectly OK with us leaving without even considering an investigation into the matter. We never heard from them once we were gone. As for the hotel and the grounds, the beach, oh what beach? You mean that pile of rocks in front of the hotel? Nightlife, BOOORING, nothing to do. Going to Valentin Maya will be the biggest mistake you will ever make.\n\nReview 49:\nCan't enjoy the vacation when you can't sleep at night. Beds are absolutely terrible. Felt like we were sleeping on a piece of plywood. Booked the Valentin for seven nights, only able to put up with the terrible beds for one night. Could hardly walk the next morning.\n\nReview 50:\nSo after reading just about every review on this resort, we decided to stay here. We have never stayed at a nice resort. From the people to the rooms to the food, we were just blown away. That being said, just because it is an all inclusive, does not mean the people working there get paid any more so remember to TIP! We took $100 in $1's and tipped everyone we saw. A very small tradeoff for the level of service we received. If you plan on going off the resort for shopping, ask any of the workers (that speak english) and they will tell you the local advice....huge help for shopping! We talked to many couples that have traveled the area and they all said that Valentin is the nicest resort by far.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32744, "query_start_index": 32746, "query_end_index": 32746, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 310, 1315, 2062, 2623, 3211, 3952, 4878, 5659, 6486, 7299, 8227, 8905, 9317, 9685, 10491, 11316, 11455, 12528, 13339, 13545, 14377, 14758, 15092, 15352, 16377, 17266, 18073, 18373, 19120, 19519, 19831, 20472, 21102, 22167, 22540, 23432, 23563, 24418, 24876, 25882, 26343, 27336, 28199, 28941, 29639, 30302, 31018, 31750, 32030]}
{"id": "2031570", "pid": "2031570", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe spent two nights at the Hotel Icon last week and were amazed from the moment we arrived, which is saying a lot for this very well traveled couple..! The building itself is fairly interesting, however there are some unique features in the lobby and common areas. Rooms were really lovely and well appointed. The staff were all very attentive and eager to assist, which is such a breath of fresh air coming from the 'west'. The overall best outstanding feature for me was the swimming pool and gym on the 9th floor. The pool was heated to a lovely temperature and the view of HK island and Kowloon/TST, especially at night was awe inspiring..!! We loved the buffet breakfast which was a real deal at HK$200 with a good selection of western and asian delights. Would def recommend..!\n\nReview 2:\nThe hotel put up false advertisement to deceive travelers. Listing amenities on the ads as hotel features that's not even available. I should have done more research before booking.\n\nReview 3:\nI checked into what I thought was going to be a fabulous hotel. The room was nice enough and the bathroom looked delightful, until I had to use it! It flooded when I showered, I called the hotel who sent maintenenace staff and told me they had fixed it. Low and bejold when I went to shower again, same issue! No apology from the hotel just get on with it attitude. Nice gym though but I would not recommend this if you are looking for any service standards!\n\nReview 4:\nThis hotel is magnificent, staff are very pleasant, always polite and extremely helpful. The room was very modern and stylish, the food in THE GREEN restaurant was superb. We would not hesitate to recomend this hotel to triends.\n\nReview 5:\nspent 2nights in the club room @ icon. stay was faultless, we loved every part of the hotel. very modern and new. staff very attentive. gym and pool on 9th floor overlooking the harbour and HK island amazing. added benefits of club level included afternoon tea, cocktail hour. will definitely be staying here again on return to HK\n\nReview 6:\nA 5* hotel managed by a hospitality management university in Tsim Tsa Shui. I stayed there 5 nights in Feb 2012. Excellent brand new facilities with outstanding equipment and services. Smooth pricing for Hong Kong. I stayed in a club room with a harbor view. The rooms are fully equipped with free mini bar and nespresso. Large bathrooms with separate shower, bathtub and TV. Club rooms give access to the lounge at 28th floor and they include breakfast (buffet and a la carte included) and evening drinks and appetizers. Simply outstanding. Strategically located, 10mn walk from harbor city. I have tried many luxury hotels in HK (Mandarin Landmark, Hyatt, JW Mariott, Crown Plaza) and this is by far my preferred Hotel.\n\nReview 7:\nDon't believe the previous review. This hotel IS truly outstanding and if you book the 'Above & Beyond' package the service is fabulous. I have stayed at high class hotels all over the world and this hotel is absolutely fantastic. Highly recommended.\n\nReview 8:\nThis is a great hotel with amazing views and modern comfortable rooms. Ideal for business the pool is a little small if you have time off... Beware the bars close early at 11.30 so find a quiet local! Great spa with lovely staff! This is a good all rounder for business or pleasure! Will be back\n\nReview 9:\nDisappointing stay after reading a lot of positive review about this hotel. Stayed in a Club room because we wanted to experience the Hotel fully. Despite the fact other reviewers with young children being allowed into the Lounge for club previledges and never stating that it is NOT allowed in their pamphlets or promotions we were turned away twice! Once for breakfast and once for evening cocktails. On that occasion we were made to sit in the reception area making us feel like we were gate crashing. The staff are generally very polite but they really need to inform guests about their policy on the lounges better. I would love to hear response from the Hotel on this matter. I can also provide link to reviewers of young children that were allowed into lounge if needed.\n\nReview 10:\nI find the hotel most innovative in design and offerings I loved free mini bar and super fast wifi throughout th hotel Gym with Technogym equipment was one of the best I experienced Excellent service by staff including interns from hotel management school under the hotel floors Will definitely com back if I would visit hong kong again...\n\nReview 11:\nI was thoroughly impressed by the staff, the cuisine, the decor and the ambiance that they have cultivated at the Icon. There was a fresh feeling and the attitude was not 'corporate'. I think it surpasses the nearby Shangri-la and the Intercon at much more reasonable prices. The breakfast buffet was very good and the dinner Buffet was exceptional !\n\nReview 12:\nFantastic hotel, only issue could be the FB that is not superb, but for the price you pay comparing with other hotels in the city, this is a minor flaw. The swimming pool is great, and the design of the rooms are very well thought. The Bathroom opens with a curved corridor door, and all the appliances are at your disposal. Service is flawless and it has very nice elements. Overall, and with the prices in HK hotel scene, this is a great place to stay in Kowloon.\n\nReview 13:\nWe stayed six nights in a harbour view room. The view was fantastic, the bed was the most comfortable I have ever slept in and to cap it all, there was a Nespresso coffee machine in the room! There is nothing I can fault with this hotel. The staff were excellent - helpful and polite and the rooms were spotless. We were sorry to leave. If we ever have the fortune to visit HK again, this hotel will be at the top of the preference list.\n\nReview 14:\nAll I can say is that Hotel Icon was everything we could wish for! From the moment we checked in we were treated like royalty. We had a club 36 harbour view room and all staff from above and beyond were outstanding, particulary Raymond who we could not thank enough. Views from our room on 23rd floor were stunning and we loved the little luxuries in our room...mini bar restocked throughout the day with soft drinks, mnms!!! Breakfast in the Market was very varied and breakfast in the club lounge was beautifully cooked. We made the most of the complimentary afternoon tea and cocktails from 6-8pm...both had food of excellent quality and the cocktails were fantastic and a good selection to choose from. All in all a fantastic experience!\n\nReview 15:\nOverall great hotel, no major complaints just few observations for improvement: 1: make more children friendly i.e. Kids menu options at pool side, in- room and restaurant. Just as well my 5 year old loves pasta 2: breakfast at Market excellent bar the service, not that it was poor, just far too quick to clear your plate. No sooner is you cutlery down they promptly try to remove plate, but had to on several occasions say I had not finished. Like I said it's not a compliant just an observation, it's better being quick then no service at all.\n\nReview 16:\nA truly wonderful service and stay at the hotel during August, including a fantastic tour of the 28th floor followed by dinner and drinks in the Above & Beyond lounge. The staff were extremely polite, efficient, attentive towards us throughout and overall, a very noticeable improvement on the efficiency of the hotel compared to our stay in June. The rooms allocated to us were identical to last time and were enjoyed to the highest level offering us maximum comfort in line with our busy daily schedules. We would also like to put forward a special thank you to Van Poon Ching Wan, Benny Chan, Nick Tam and Raymond Hou, whom we dealt with on a daily basis in the evenings, receiving nothing but the best care and attention possible. We hope to return towards the end of October and look forward to another great stay. A very \u201cBIG\u201d thank you to all staff for a truly wonderful stay.\n\nReview 17:\nWe had unpleasant experience at Hotel Icon. We paid extra for club priviledge, but were treated second class. We booked for Habour view but got buildings view. Breakfast was so-so and never change menu. Don't understand why they get a reward.\n\nReview 18:\narrived late from HK railway station. It's just 10 min by walk. Close to main destination in Kowloon side. Great space and service. It's a bargain 5 start comparing the neighbours.\n\nReview 19:\nHotel is first rate! Stayed two nights and service was excellent. Room was spacious. Stayed at Icon 36 Harbourview 19th floor. Good sight lines of Harbourview and city. Ate at the buffet at The Market. Good selection of foods. Try the dessert table...green tea mousse. The pool was ok but the gym, the sauna and the showers are excellent. Multiple jets and shower heads. Staff was very friendly. Free mini bar and route map for joggers (ask for bottle water and sweatbands with hotel logo on them...good souvenir). Hotel offers a free shuttle to Nathan road area (behind Peninsula Hotel) but check when last pickup is. If you mss it, take MTR. It's a short walk back to hotel from Hum Hong station. Visit the Hong Kong History Museum which is five minutes from the hotel. Would definitely stay again.\n\nReview 20:\nStayed here for business and was impressed with the size of the room (for Hong Kong), the amenities and helpfulness of staff. The location is convenient - there is a shuttle bus to Tsim Sha Tsui MTR station (or very cheap taxi ride) with lots of shopping and restuarants nearby. Less convenient if you have business on Hong Kong island, as traffic is heavy to get across. The room was great for business - big desk, good lighting, lots of power points, including international adapter and super fast wi-fi (not always a given in Hong Kong hotels). The ambience in the lobby is great and staff were more than happy to help with any requests. The gym and pool are great facilities and has a fantastic view. I particularly enjoyed The Market restaurant for breakfast. What an amazing selection of food. I would be happy to stay here again.\n\nReview 21:\nMy daughter and I stayed for 3 nights. We booked the room through their website at an early booking rate. We stayed in Room 1610. It had a king bed facing the large window. The view was breathtaking (see photos). I'm not sure I would stay here again because I didn't care for the location. Likes View Immaculate, new and fresh Nice white linens Stocked fridge, everything free Stylish lobby Wonderful aromatherapy scent in public spaces Great bathroom amenities, especially liked the green toothbrush Front desk service was friendly and helpful Casual staff dress Good food, 3 choices of restaurants + room service Quiet Beautiful pool Dislikes Location was out of the way on the Kowloon side, couldn't walk to any points of interest Clientele was noisy and poorly dressed Shower flooded bathroom floor Shuttle was not convenient, overcrowded and hot Slow elevators Overpriced spa\n\nReview 22:\nWe stayed at this hotel through Feb 2012 for a few days. Upon arrival, we were greeted kindly by the staff and taken to the rooms. The rooms are some of the best I have ever stayed in, amazing bathrooms and the view of the harbour was amazing. It is in a very good location, a short walk to the Tsim Sha Tsui and the ferry. The service is amazing, all the staff are very friendly and helpful, and even when we were checking out and had a few hours to spare, we were allowed access to the spa showers so that we could freshen up before our flight. I will definitely be staying here again on my return to Hong Kong.\n\nReview 23:\nStayed two nights in March and had a great time. Service at counters was faultless and the room was spacious by Hong Kong standards. New fittings and a very nice shower. Only complaint is that the shower stall is a bit small and oddly shaped. The hotel location is good. I've always preferred staying on Kowloon side as long as I get a good view of the island. The view at the W is better, being higher up, but you get a better priced deal here. The hotel is also very near the train station for trains to mainland China, which was great for me because I had a day trip to Guangzhou and the MTR operated service is the best way to get around As a Muslim, I particularly appreciated the selection of halal items at their breakfast buffet. This is one of the few hotels in Hong Kong I've had that available. All in, a very good stay and one that I would recommend and return to.\n\nReview 24:\nStayed here for 3 nights in early June with my girlfriend, based on the glowing reviews on Trip Advisor. We have travelled a lot over the past 3 years, staying in some really great 4 and 5 star places, and this is THE BEST hotel we've stayed in. Phenomenal service. Fantastic rooms and great location. Did I mention the service? Really extraordinary. Definitely worth paying the extra for the Club class. Free cocktails in the spectacular bar on the 28th floor each night. Afternoon tea and food. Wonderful hotel. Can't fault it in any way. Well done.\n\nReview 25:\nA great hotel, a beautiful room and bathroom, great beds, super breakfast. An easy shuttlebus to the centre or harbour. A lounge where, after your checkout, can wait and refresh untill your flight. But the best was the service !\n\nReview 26:\nI was only here for the one night after having travelled around China for 7 nights in different hotels and i definalty saved the best until last! As soon as enter it is so uber cool and modern and just great! The staff are polite without being too over the top and nothing to any trouble. The rooms are a good size - lovely and modern with a fantasic shower and a deep tub with a TV!!! Nice toiletaries as well. The bed is huge and fantastically comfortable as in the chair in the room!! I love the hotel and all the touches that go into it - the pool area is great - and the staff will continously keep your glass filled with ice cold water! There is also a room if you have a late flight where you can wait and have coffee and snacks - for free!!!!! Its great and all the things that all the other reviewers have said are all true!!!! I will defianly stay here again and i am sure that this hotel will soon climb to the top of the ratings!!! !\n\nReview 27:\nAfter hours of research for Hong Kong hotels i found the newly opened \"hotel icon\" in my opinion its the most modern hotel in Hong Kong, The service is amazing, every single worker there is friendly and provide the best comforting service, the rooms were 100% Clean, 100% New and they are professionally designs by a famous designer, the BIG glass window has the most breathtaking views of the whole city.... The pool is a relaxing swim overlooking the neon lights of the whole city at city view height... I would go back to this hotel any day over any hotel in Hong Kong, its such a magical experience the whole city and this hotel adds to it, I would recommend it to anyone.\n\nReview 28:\nExcellent, sets the standard, good location, great views, roof top pool is a great experience, try it day and night, exceptionally nice,welcoming staff. Contemporary Luxury that manages not to be pretentious. Highly reccomend.\n\nReview 29:\nThis is a new hotel with a young and eager staff. Politeness and courtesy were the watchwords throughout our stay. Club rooms and the Above and Beyond lounge while not cheap are exceptionally good value. Excellent breakfast selection, well appreciated afternoon tea and pre dinner drinks. Bed was super comfortable, and the bathroom is stunning. Super deep bathtub with TV is always appreciated. Shower looks great and has both rain fall and three setting hand shower. As it is a walk in shower then there is some splashing onto the floor. My only comment is that the bathroom mirror could be better lit. The gym managed to get me to actually exercise in the morning, double or triple height windows over Victoria Harbour made for a more motivating run than most hotel gyms provide.\n\nReview 30:\nBooked this hotel online, asked for a limo pick up. 2 Days before we left Perth (wa) received an email telling us all the details, booking confirmation etc. Arrived at hong Kong airport jumped into the hotel limo. Met at the door by Raymond Hough ( with trainee) escorted to our room where check in was done. This is first for us (normally have to que in hotel lobby). Raymond explained all of the Club room details/features functions, explained how happy hour at above and beyond works (for aussies reading this, this means 2hrs free alcohol, what ever you want) we ate at all of the hotel resturants and would have to say some of the finest hotel food we have ever encounted. Some people that stood out fromt the crowd Shannon from above and beyond, your staff truely do go out of there way to help everyone enjoy the very best this hotel has to offer.In the market restuarant go look for George Hung he truely went out of his way to look after us.\n\nReview 31:\nI visited the Icon during HK 7's. Checked in for 2 nights. Just the best \"home base\" I ever had. Pool and Spa area are amazing. An massage I booked aswell. It was just perfect and absolutely relaxing. Breakfast was outstanding and the room service as fast as its possible! Place to be in hongkong. And for sure I'll check in there again, if I travelle to HK next time.\n\nReview 32:\nThis Hotel has thought of everything! We stayed for three nights on level 27 in one of the Club rooms and were extremely happy with our choice. Bathroom was fully equiped, good beds, free non alcohol mini bar,discounted same-day laundry service, turn down service with tea or hot drink option, welcome gift and afternoon tea and evening canapes and cocktails in the Club Lounge one floor up. There is a free local shuttle bus to drop you at nearby places in Kowloon and hotel staff are very friendly and helpful. The only down side, if there is one is that our room was directly below the wooden floors of the 28th level lounge so even a simple movement of a chair could be heard from about 6am when breakfast started. This could easily be fixed if the hotel attached felt or small isolation buttons to the bottom of the chair legs....problem solved! All in all, highly recommended! !\n\nReview 33:\nWe stayed 5 nights at ICON Hotel in October 2011, it was one of the nicest hotel we ever stayed. The staff was very friendly and helpful. The hotel is located just off the busiest part of Tsim Sha Tsui which is nice. It was very easy to travel around Hong Kong and Kowloon using MTR. The hotel is only 5 minutes walk from the Hong Hum station, we found it very convenience and easy to get around. Taxi ride is very inexpensive, it cost us about US$2.50 to get from Tsim Sha Tsui station back to the hotel. We had a room on the 19th floor facing the harbour and the Hong Kong skyline, the view was just breathtaking. The complimentary mini bar was a pleasant surprise. We will definitely stay here again.\n\nReview 34:\nThis is how all hotels should be. It's wonderfully stylish and sophisticated yet very comfortable with the best bedding I've ever slept in. Service is excellent The shuttle is perfectly fine for getting to the station or shopping areas and taxis to the hotel are cheap and easy to find so getting around is no problem. The free minibar, fluffy robes, tv over the bath, all make you feel pampered and cared for. Great.\n\nReview 35:\nGreat hotel, beautiful rooms, and well designed bathrooms. Well sized rooms especially for hong kong standards. Free minibar, printer in room and nespresso just finishes it. Only small comment, if you upgrade to Club room, why not give access to Lounge as well?\n\nReview 36:\nWe stayed in the Icon for 1 night when we bought our daughter to Disneyland. The hotel is fabulous, it is new and has all the modern appointments you would want in a 5 star hotel. The views of the bay are wrondeffu and the beds and room are extremely comfortable. The location of this hotel is fabulous and is right in Kowloon. The food is great at all the restaurants and the room service is equally as good we only wish we had more time to stay in this hotel but we will be back when we come back to Hong Kong!! !\n\nReview 37:\nFrom the moment you step through the door the staff could not do enough to make you feel comfortable. In room check in great when you are tired. Free Shuttle bus to the shops etc. Free WiFi, soft drinks in Mini Bar. Pool is amazing. Tea and scones a highlight! Would definitely go back especially having seen some other options we considered as we walked around town.\n\nReview 38:\nThis must have been the best hotel experience so far... We were lucky to have the soft opening rates, and at that rate, the experience has been unbeatable: amazing room, with an even more amazing bathroom, amazing poolside views, amazing rooftop restaurant, amazing staff. Even after check-out, it remained amazing, with the access to the chill-out room. The moment you walk in, everything is being taken care of for you, all you have to do is admire the architecture and design of the building. I can not come up with a negative comment, great work, ICON hotel!\n\nReview 39:\nWe stayed here for 3 nights and I am glad we choose this hotel. The staff can't do enough for you. They are always keen to help. I suggest that you take the club room with harbor view. It is worth the extra money. Breakfast is included in the package and you get to use the club floor facilities that includes afternoon tea and cocktails from 6 to 8 pm. Enjoy the light show at 8 pm whilst you are enjoying your free drinks and snacks on the 28th floor. The hotel even provide free shuttle service to the Harbor plaza every 20 mins. Overall I rate this hotel 9 out of 10. One small advice is try not to go to the restaurant opposite the hotel call 'Tai Hing'. Food quality is poor and if you enjoy great food, avoid this place at all cost. A big thank you and congratulations to all the staff and management on a well run hotel and making my wife and I feel so welcome. We wil be back to your hotel again for sure.\n\nReview 40:\nConcierge and Front Desk staffs are very enthusiastic and helpful, fantastic service, wonderful location to easy access by transportation, amazing harbour and open wide view, I could not find any reason to stay in other hotel when visiting HK again!\n\nReview 41:\nWe had a great four nights in Hotel Icon. Being a new hotel the room was extremely clean and fresh and had a great view (room 2116) across to Hong Kong central. We made use of the spa (good value massage/facials) and pool (nice pool, not such a great view of the rooftop next door) and the buffet breakfast was extensive. The hotel was comprehensively staffed with with very helpful employees - particularly on the front and concierge desk. If I was to try hard, the only downside would be that the location is at the end of the hotel strip however we had absolutely no trouble walking everywhere we needed to go. It is also worth noting that the hotel provides a regular shuttle bus service which can take you to the main shopping strip locations if you can't be bothered walking. The shuttle bus for the airport express also stops right in front of the hotel. Overall we had a excellent stay and considered Hotel Icon to be one of the best value hotels we have stayed in. We would highly recommend it to anybody visiting Hong Kong.\n\nReview 42:\nStaffed by students and used as a training school for hospitality and hotel management. This 5 star gem is amazing. Located with all the big names in international hotels in East TST this was a great on-line find. The rooms are first rate. The views amazing. The staff were just amazing young students who could not do enough to help and nothing was a problem. The use of the hospitality room with free drinks and nibbles for those arriving early or leaving late was an added bonus. We arrived at 6am, were able to store our luggage use the amenities to clean up, sit back and read the paper, make a coffee, grab a bite to eat (fruit plate), watch the telly and get ready for an amazing day of sites in an amazing city.\n\nReview 43:\nIt was a great expereince to stay at Hotel Icon with good services, view, food, and room, especially enjoyed the environment. Pool side view is extremely wonderful.\n\nReview 44:\nFirstly, many thanks to my fellow reviewers in tripadvisor, based on your reviews I chose ICON. I arrived early, staying during the peak season last week for the Rugby 7s and was quickly moved through to a personal check in, upgraded to a lovely room, with a stunning view across to Hong Kong island.... The design, service and room amenities were excellent.... the management and staff are really focusing on the small things, which for regular travellers make the real difference. We only ate in top floor restaurant both myself and my chinese friend were very impressed by the food and an excellent wine list.....the breakfast served in the morning was also far more comprehensive than I expected. In terms of the gym, very clean, very modern, excellent machines and plenty of cardio equipment...high ceiling and all looking out on to the swimming pool, sun-deck and views across to Hong Kong island... The location is a short taxi ride through the tunnel to Hong Kong island, or catch the Star ferry across the water... couldn't be easier :-) So overall, I simply can't fault it...an excellent hotel, good location, excellent facilities and very nice professional staff....\n\nReview 45:\nThis hotel gives you everything you need for a comfortable and enjoyable stay in Hong Kong. This is my first visit to the area and I'm so glad I'm staying in an oasis of calm of hospitality. Unlike a lot of modern hotels, the Icon has a sophisticated air-con system that creates a pleasant environment everywhere you go. We're staying on the 25th floor (28th is the top) which glorious views of the harbour and beyond. At night it lights up and offers a light show not to be missed. As you've probably guessed by now, I'm head over heels in love with this place and think it's worth every penny.....stylish, comfortable, exceptionally gracious and helpful staff, great food AND it's got a pool. What else could you possibly want?\n\nReview 46:\nThis is an excellent new hotel in Kowloon which was going through a soft launch when we stayed. We stayed in one of the Above & Beyond rooms on the 25th floor which overlooked the Harbour, it was just spectacular. The rooms were very well equipped, my husband particularly liked the coffee machine and the bathroom was wonderful. The service from all of the staff was great, nothing was too much trouble. Angie Lo in particular went out of her way to ensure we had information and timetables for everything we wanted to visit. The benefits which come with the Above & Beyond rooms, including the club on the 29th floor, breakfast, high tea & cocktails makes it very worthwhile along with the personal check in and check out. I will certainly be booking in again when I return with work in August.\n\nReview 47:\nOn this trip we first stayed at the Holiday Inn Golden Mile, which was a total disaster! After reading the reviews on Tripadvisor we decided to try the ICON. After arriving by cab, we were pleasantly surprised by the stylish bell boys and doorman. The checking in was excellent and fast. We booked a room with city view but got upgraded to a harbour view. The hotel has only been opened since 1 year and you can tell! The layout of each room is perfect. The rooms are spacious and very convenient. The bathroom is large, unlike many other hotels in HK, and has a separate shower and bathtub. The free wifi internet is fast and works perfectly and the free mini bar is a big plus. Good job ICON hotel! We are regular HK travelers and would certainly come back next time. Keep up this quality.\n\nReview 48:\nThis is a great hotel. Once you have paid for your room, almost all others things are free and easy: finally a luxury hotel that does not treat you as a milk cow... Minibar, wifi, laundry, breakfast, drinks between 18h-20h: it is all included. The same goes for the smiles of the staff: feeling welcome is a genuine sensation at the trendy Icon's. Would recommend it to everybody,\n\nReview 49:\nIf you want a hotel that has plenty of style, sophisticated design, friendly staff, a good location and one of the best pools facing Hong Kong island, then go to ICON. it also has all what we expect from any 5* hotel: very comfortable rooms, cleanness, restaurants...\n\nReview 50:\nFrom what I understand the Icon opened not so long ago under the guardianship of the Hong Kong Polytechnic University Tourism /Busiiness faculty as a training base for its students. Consequently, as has been already said, the staff are extremely polite & attentive and can't do enough for you. We had a harbour view room which was great. There is free wi-fi throughout- always a welcome bonus in this day & age. Also, as mentioned, although there is no alcohol in the minibar in the rooms- the water, soft drinks & sweets they contain are all complimentary and are replenished daily - again another nice touch that adds to the overall experience. We would definitely recommend it. We stayed on a 'room only' basis and discovered a little Italian restaurant nearby (Rocco's Pizzeria on Mody Street) that served excellent cooked breakfasts & coffee at a very reasonable price - also good for an evening meal if you fancy Italian.We had a wonderful first stay in Hong Kong.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29650, "query_start_index": 29652, "query_end_index": 29652, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 971, 1164, 1634, 1874, 2216, 2949, 3211, 3518, 4307, 4659, 5022, 5500, 5950, 6704, 7263, 8159, 8414, 8607, 9420, 10269, 11162, 11788, 12677, 13241, 13482, 14440, 15129, 15368, 16163, 17126, 17507, 18404, 19120, 19550, 19824, 20352, 20732, 21307, 22234, 22496, 23542, 24274, 24451, 25641, 26383, 27192, 27996, 28389, 28669]}
{"id": "597288", "pid": "597288", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe chose the Hotel Diocleziano based on the Trip Advisor reviews and proximity to the train station. It went beyone all our expectations. It was spotlessly clean, roomy, had a very nice breakfast, free internet, and most of all. the nicest staff we have ever dealt with. One evening, when we became confused about directions to a nearby restaurant, the desk clerk had one of the other employees walk us within sight of the restaurant! Now, that is beyond the call of duty! We will definitely stay there again if we go back to Rome.\n\nReview 2:\nI booked a room with Expedia and confirmed late arrival with hotel by email. Arrived as planned to be told they gave away the room and booked us elsewhere. New hotel was inferior, small dark room, pay Wi-fi, bad A/C. Was told that Diocleziano does this all the time, had been informed that the room at the new hotel was inferior, but they didn't care. Maybe the reviews are good, but you cannot trust this place to honor their commitments.\n\nReview 3:\nJust got back from a 4-day trip in bella Roma and had a very enjoyable stay at the Hotel Diocleziano. It is about a 5 minute walk from Stazione Termini, which made it very convenient to the trains, metro, and buses. While Rome is very walkable, it is nice to have the option to take public transportation back to your hotel when your feet get tired. Everything at the hotel feels very new and very clean. The free breakfast was very nice, and I especially loved the free drinks in the mini-bar in the room. The front desk was very helpful in making restaurant reservations and trying to help us book tickets for the Galleria Borghese (unforunately, they were unsuccessful with that - we tried to book the tickets 1 day in advance, but it is probably wise to try to book it even earlier than that). My only complaint during my stay is that, at certain times, the water for the shower didn't stay a consistent temperature. Anyhow, this temperature issue only came up a couple times, so it is really only a very minor complaint. I would still heartily recommend this hotel.\n\nReview 4:\nWe arrived at 10am after our flight from Australia expecting to drop our bags and kill time until check in, however the staff sent us off to have a complimentary coffee and cappiccino while they readied our room. We were in having a shower and freshening up by 11am. The room was very comfortable and clean, MiniBar, Internet, English newspapers, Gym and Sauna, it all was complimentary. The included breakfast was terrific, couldn\u2019t be more plentiful than it was. The staff were very helpful and smiling, all of them, no exceptions and their English is better than mine... Everyone was nice and helpful. Valentino is exceptional! He helped us out with dinner reservations and gave us good advice about sightseeing tours and shops in the area. This could very well be your home away from home in Rome, I vouch for this Hotel and would definitely stay there again.\n\nReview 5:\nStayed in this hotel for a Thursday and Friday night stay. Whilst the hotel itself is well situated near the train station and within walking distance of many of the sites Rome has on offer, i must say the hospitality left a lot to be desired. I was put in a room practically, beside the reception and on the other side of me was the so called bar, a counter about 10 foot long with room for about 2 people. Duirng my stay some people were having drinks at the bar at night and i had to ask the porter to get them to keep the nosie down to get some sleep. That said there was only about 8 people in the bar and were not behaving excessively, it was just the room was too close to the bar. When i asked to move to another room, there was no attempt made to accomadate me. Rome was wonderful, hotel was nice, but i found the staff rude.\n\nReview 6:\nI think the experience with this hotel is dependent on the specific room. We had one of the best rooms in the hotel with a large balcony and a two-person corner jaccuzi (we paid slightly more than the standard fare). The room is small, but everything is sparkling new and functional. My 3 year old loved running around in the balcony. The breakfast is OK, and the famous Nina was actually very nice and friendly with my 3 year old. The location could not be better--extremely convenient to all. That being said, I have a feeling that once the hotel aged, it would not be that nice.\n\nReview 7:\nMy husband and I just returned from a week-long wonderful stay at Hotel Diocleziano. We have stayed at our share of hotels and we must say that Hotel Diocleziano's staff are among the best that we have encountered. ALL of the staff were extremely friendly, courteous, helpful, and professional. They made us feel comfortable and right at home. The hotel was very clean and well-kept. It was also decorated beautifully. The hotel is literally a 5 minute walk from the Termini which was very convenient for the subway and trains (we even did a day trip to Venice on the Eurostar). The hotel rates were extremely reasonable and included a lovely breakfast daily. Hotel Diocleziano helped make our Rome vacation a relaxing and enjoyable one. We were glad that we chose to stay there and were sad to leave.\n\nReview 8:\nHotel conveniently located to Termini. Rooms are modern and spotlessly clean, good continental breakfast and very helpful staff. Would highly recommend.\n\nReview 9:\nThird time in Rome but first in Diocleziano . Very good hotel, near Termini (metro + bus) , clean and quiet room, large bathroom, free mini bar and excelent breakfast.We would definitely stay here again!! !\n\nReview 10:\nIn terms of value for money, this hotel is way off the mark and therefore has to get a very poor rating. The room was a decent size but it was basic - no better than a cheap travel lodge in the US - and the hotel is not in a particularly nice area although having said that it is a few minutes walk to the trainstation which can be important. There was free internet & breakfast & soft drinks in the mini bar but none of that made up for it being way overpriced and leaving you feel ripped off.\n\nReview 11:\nExcellent hotel and terrific value. It is very clean and is in a nice quiet location but located perfectly for the Metro and buses. What impressed us most of all was the friendly and helpful service from Reception to Restaurant to Cleaning Staff-this is a feature sorely lacking in many so-called high-quality hotels. We have to state that the staff set a standard that any other hotel will find impossible to better. The rooms were of a reasonable size and having a bath made it special in Rome. The breakfast was just excellent and the breakfast location was ideal. Our only reservation is that this could let out the secret that Hotel Diocleziano is the best hotel in Rome. We have nothing negative to say and this says it all!\n\nReview 12:\nstayed at this hostel, sorry hotel for 2nights in may. i would strongly advise anyone to stay away...I have never in my life come accross such arrogant,ignorant and obnoxious staff all under the one roof.. We got the same feedback from fellow guests...\n\nReview 13:\nWe had the great pleasure of visiting Rome in mid May and had a truly wonderful time. Rome itself is stunning and our hotel appeared ok, however, its shortcomings soon became apparent. Firstly, I'm average build and height for a man of my age and I had great difficulty maneuvering into and out of the shower, which was located dangerously close to the toilet. The lift too is quite 'cosy' and if you're in any way claustrophobic, avoid it. In addition, the hotel has a sauna, however, I was unable to sit comfortably in it alone; cant imagine having to share it with other guests. The bar area too was unfeasibly small; there were only enough seats for a few people and the price of drink there is extortionate (\u20ac10 for a baileys & \u20ac8 for a bottle of beer). Can't wait to return to Rome but definitely wont be revisiting the Diocleziano.\n\nReview 14:\nThe hotel was excellent. Staff were friendly and helpful. Close to all sites and amenities.\n\nReview 15:\nMy husband and I stayed at this hotel for 4 nights in May. It was a convenient location, just a few minutes from the main train station. The hotel was spotless and comfortable. The shower was small, but we got used to it pretty quickly. The breakfast was really good. They had scrambled eggs, fruit, cereals, meat, cheese, toast, and great cappacino. The staff was friendly and helpful. There are several good restaurants within walking distance. Overall we thought this was a great hotel to stay in Rome. The only thing that made us uncomfortable was one day when we were coming back in the evening we saw some people doing drugs on the sidewalk across the street from the hotel. Unfortunately you can't control things like this in a big city. Great hotel though; nice and quiet.\n\nReview 16:\nBased on previous reviews, we took a chance on this hotel for a trip to Italy with my parents and wife. For our first week we rented a house in Tuscany and then came to Rome for 3 days. This hotel is located in a great spot as everyone else has noted. The breakfast is fine but nothing special. The Internet didn't work in the rooms and was very slow in the lobby. The fitness centre is quite small and has a very low ceiling. My biggest problem was the staff, I found them to be rude and not that great. One night my brother and I came back fairly late and 30 minutes later the front desk called demanding that we come back downstairs to \"sign in\". I asked why and he didn't speak enough English to tell us why. So no I would not recommend this hotel nor would I stay here again.\n\nReview 17:\nThis was a great place to stay. Clean, good basic buffet breakfast (with cappucino), we walked to everything except the Vatican. Helpful staff. Close to Train Station, we walked to hotel after dropping off rental car - cabby thought it was other end of street and would have taken us for a ride (literally). Good food on other side of train station on Amedeo\n\nReview 18:\nThe location of the hotel is good if you don't mind using public transportation to get around. The view from my room and probably for most of the rooms on its side wasn't great. Even if the furniture is a little worn out, the room is well maintained and cleaned. The room and the bathroom are of good size. The biggest problem is the services. They pre-authorized the fee for the first night 2 days before the date i could have cancelled without any penalties, probably to discourage you to cancel if you've found better last-minute deals. The problem is that even till today (more than a month later) they still haven't unblock that money (I honored the reservation and fully paid at the reception), even though i emailed them about the problem, i received apologies but they didn't solved the problem. I called my bank to take action regarding this problem, hope i'll get my money back sometime. I think this is the biggest faux pas a hotel can do in terms of services, it shows lack of respect to its customers\u2019 money!! !\n\nReview 19:\nAs a last-minute holiday, it was not easy to find a hotel in Rome for a price that was right in the right location. We plumped for proximity to Termini (where the Metro lines cross and the Leonardo express goes), but would probably go somewhere more lively next time. The hotel was easy to find from Termini and the staff very helpful. The room was clean, the bed comfortable, the breakfast good (continental) and plentiful and the Sauna was welcome after a hard day sightseeing. The location should have been good, but it wasn't one that we wanted to spend time in the evening (the trat. round the corner made the best quality meals we had in Rome though), so we made full use of travel pass to get back to busier parts of town.\n\nReview 20:\nWe have stayed at this hotel before, and quite like it. We were looking forward to our stay tomorrow night, when the airline called and told us our flight had been cancelled due to inclement weather. I called the hotel immediately, and was told that calling 30 hours in advance is not good enough. According to their policy, it has to be 48 hours, and a policy is a policy. It does not matter why you cancel according to the lady at the front desk. I will now have to pay 99 euros for the first night. I can live with the fact that a policy is a policy, but the attitude and customer management at the Diocleziano is appallingly bad. I will choose another hotel for my upcoming stay in Rome, and would advise others to do the same.\n\nReview 21:\nMy 17 yr old son and I just stayed at the Hotel Diocleziano for 6 nights on a spring break trip to Rome. This hotel was such a nice find for us and perfectly situated to easily navigate our travels via train, bus, and metro (5minutes walk to any from the hotel). Our room was very clean and the size was great by European standards; we even had two nice size windows, one in the bedroom and one in the bath, for natural light and fresh air. Yet with the windows closed, the room was very quiet. The bathroom was nice size, well lit, and immaculate. The breakfast area was a nice size, extremely clean, and the food was adequate. The personnel at the front desk were always friendly and very accomodating and helpful. They helped me with reservations, addresses and maps, and an airline issue I was trying to solve; all with a smile and very pleasant attitudes. I was careful walking one small area adjacent to the hotel at night, however, never had any issue at all. I would recommend this hotel to a friend or family and would return again!\n\nReview 22:\nStayed at the Diocleziano in Rome last weekend - lovely hotel within easy reach of the transport terminals, bus, tram, trains, metro - great location for hopping on and off to get to the various locations and saved lots of time. The hotel itself was lovely with a great breakfast to start the day and the staff were really great, friendly and helpful. Nothing was too much trouble for them, maps and information were readily available. The La Familia restaurant round the corner is highly recommended - always busy with locals and food was good and realistically priced. Took a late evening bus ride around the city and saw Rome by night and lit up - enjoyed by all of us. The Roma pass was worth its weight in gold - for by passing the queues if nothing else. Visited the Vatican on Sunday - the Pope gives a blessing at noon (info wasn't available in all the guidebooks) and you can attend Mass and take Holy Communion.\n\nReview 23:\nIn Rome for 5 days (Sept 25-30), for honeymoon. It was a good hotel, good location, very good breakfasts included in price, and helpful staff. Not a lot of good places to eat dinner close by, really just one, recommended by hotel staff. Had to venture further out of area to find some more restaurants. Still, we would recommend the hotel, it's very close to Termini.\n\nReview 24:\nthe staff and hotel was the best we had stayed in location was great easy access to all transport. rooms not huge but dont expect them to be, both rooms were spotless and we would certainly stop there again\n\nReview 25:\nStayed for 5 nights at the hotel. Chose it based on the reviews and location being close to the Termini (main rail station). Rooms were very clean and modern. Bathroom was larger than what wee had expected. Our 8 and 3 year olds loved the room and the attention they got from the staff. The staff were extremely helpful and went out of their ways to book us good bus trips in and out of Rome. The breakfast was superb - the kids had a wonderful time. For the last night they gave us their best room (suite) at their top floor. This was clearly their best room with its own balcony - great view. Next time we visit Rome this is where we are staying.\n\nReview 26:\nWe selected this hotel for a one-night stay-over on our way to Florence. It was a short walk from the train station. The friendly staff helped us with an orientation tour, held our luggage until check-in. The rooms were updated, clean and comfortable (bathrooms spotless, beds a little hard). Free soft drinks in the room fridge, free wi-fi throughout the hotel. A very nice breakfast included. Very happy!\n\nReview 27:\nIt was my second time in Rome and the first for my husband. Rome is the city which you want to visit again and again. And every time you open something new and exciting. We would come again and would stay at Diocleziano. I think that our stay there was a plus to this wonderful trip. Thank you for your hospitality.\n\nReview 28:\nWe stayed 3 nights (fri-mon) in February.The hotel is conveniently located within a short walk to the termini, Repubblica piazza and a 20 min walk to Colosseo and most tourist attractions. Our room was on the 3rd floor there is a small lift which was out of action duing the last days of our stay. The room was a twin bed which was spacious and very clean. I found the single beds very firm with crisp sheets and a blanket. I personally missed not having a duvet and mattress topper! We overlooked the street which we did experience some traffic and pedestrian noise but only when the windows where open.The hotel provides breakfast, soft drink mini bar ,tea and coffee, Wifi and safe free of charge. Which was most welcomed. The staff are professional and very helpful. Would highly recommend to all.\n\nReview 29:\nFriendly, informative, helpful staff. Very clean and well maintained. Centrally placed, but set back from main streets and so quiet - necessary after the mayhem of Rome! We had a room on the top floor overlooking the historic baths - lovely. Liked the complementary soft drinks in the fridge - nice touch. Lovely big clean bathroom with linen changed daily. Breakfast perfectly fine. The only downside was the area wasn't the best and we wouldn't have walked around some of the surrounding streets here very late at night. Having said that we had no problems whatsover and like all visits to big cities, keeping safe is mainly using common sense. Would definately stay here again and wouldn't hesitate to recommend it.\n\nReview 30:\nThe hotel was clean and nice. The staff was very professional and attentive. The rooms are very small. The free stocked bar was a bonus. The room rate we received was very good relative to other options. The location of the hotel is within walking distance to the train station which was great upon our return from Florence - when we checked into the hotel. Having previously explored the city, areas closer to the river are more scenic (and in my opinion, more desirable) but you can't beat the overall value for this hotel. If you want a good deal at a clean and nice hotel (near the train station), this is a great place.\n\nReview 31:\nAlItalia/Air France had lost my luggage and the staff at Hotel Diocleziano in Rome were very helpful in sorting me out after a very trying time with the airline(s). Although part of a chain, it had the feel of a family-run hotel; it is very close to hte central railway and metro so getting around the city centre is very easy. Breakfast was limited but adequate; the rooms clean and tidy. The immediate vicinity had a local feel to it as well - with a guy who runs a cafe fixing my mate's sunglasses for free after getting out his bag of tools [maybe a lot of tourists have problems with their glasses in his cafe?]. I would stay there again. Peter M\n\nReview 32:\nWe stayed at Hotel Diocleziano for the weekend and would make the following comments: + The service is great, especially Simona on reception who is worth her weight in gold in terms of giving advice especially on restaurants etc + The location is very central and all the main sites are within easy reach. The area around the station is a bit dodgy so you need to watch your step but this is reflected in the price of the hotel + The rooms are large and very clean and the restaurant is perfectly OK considering the price + We had a noisy airconditioning unit in our room which the hotel was unable to turn off - my advice would be to avoid room 002 which is on the ground floor of the hotel\n\nReview 33:\nHotel is located very close to the train station. Plenty of restaurant options. Room was a bit on the small side when compared to our other experiences in Italy for the money. The bed was very firm. The bathroom was a let down. Touted as being one of the room's highlights, it was difficult to operate the shower and the tub enclosure was very creaky and uncomfortable. The elevator is small and slow so better to take the stairs sometimes. Breakfast was very nice. Wouldn't want to stay here for more than a day or two but fine for a last night in Rome.\n\nReview 34:\nI stayed at the Hotel Diocleziano in April for a few nights. This hotel is just a 10 minute walk to Termini Train station as well as Piazza Repubblica and Santa Maria Maggiore. It is on a side street in a quiet area. You will not find the hustle and bustle of the Spanish Steps or Pantheon areas staying at this hotel. If you are not comfortable with taking the Metro or walking a bit (20 to 30 minute walk to some attractions) you may want to look for something more centrally located. The hotel staff and service was very pleasant and even provided us with a restaurant recommendation in the area which we enjoyed. They have complimentary wifi, breakfast, and mini bar with water and soda's free of charge. For those looking to stay out of the craziness of central Rome I would definitely recommend this hotel!\n\nReview 35:\nWe stayed for 2 nights recently and were very satisfied overall. The service is the highlight as all staff were very friendly and helpful. Breakfasts were of a good standard and the free soft drinks in the fridge was a nice touch. There's 3 PC's near reception available to guests too so no need to bring a laptop. The gym looks perfectly adequate and there's a very good restaurant just around the corner called Babbo's. The bedroom wasn't the biggest but was warm, comfortable and all the amenities you'd expect form a 4* Hotel. Tea and coffee plus LCD TV with English speaking channels added to th homel feel. Quick tip to find Hotel from Termini train station-do a left past Benetton shop and walk 300m, over crossroad traffic lights then 1st left where you see vertical \"HOTEL\" sign overhead, past Faemma hotel and then Hotel is on the right.\n\nReview 36:\nIt was our first time in Rome. We stayed at this boutique hotel for 6 nights. My spouse and I travelled with our 2 children and a friend (3 teenagers) and the grandmother.We had booked 3 rooms. From the very first minute we stepped into the hotel lobby we were treated like family. Special thanks to Valentino and Giordano at the front desk. They were more than helpful and provided us with thoughtful tips, suggestions and recommendations . The breakfast buffet was excellent. The rooms were very clean and spacious by European standard. We would have no hesitation whatsoever in returning there and recommending this hotel to family and friends. Finally we would also recommend Babbos restaurant just around the corner. Friendly staff and excellent food. We ate there twice ! Also try the mom and pop snack bar called - Fantasy Pizza just a minute away. They make a mean Pizza.\n\nReview 37:\nWe spent four nights in Rome and were absolutely delighted with this hotel ( 4 stars). Very central to the train/ metro /bus station. The hotel is on a quiet ( very clean) street, no noise in the rooms. The room (standard) was spacious with a beautiful bathroom with bath. The soft drinks in the minibar are free The breakfast was lovely. The staff was welcoming and helpful. Where can I find a better hotel in ROME?\n\nReview 38:\nThis hotel is only a few blocks away from the Coliseum and within walking distance of may other attractions. Just 2 blocks from the train station. Excellent restaurants are very close by as well. The staff are exceptional and more than willing to assist!\n\nReview 39:\nWe chose this hotel based on all the positive reviews and surely we were not disappointed. It was perfect for a two night stay before embarking on a 10 days cruise. Hotel staff from the front desk to the dining room staff is very friendly and helpful. They really make you feel welcome. Another thing we like about this hotel is it is located on a quiet street but very close to the Termini and centrally located to all the major attractions. Room is not fancy but clean and comfortable and daily two free bottle water is a nice touch. The free internet is a plus too.\n\nReview 40:\nChose this hotel on the strength of previous reviews. We were not disappointed. Excellent location, very quiet but convenient for all attractions. Reasonably sized rooms, spotlessly clean, more than adequate breakfast and the staff are outstanding - nothing is too much trouble. Very good value for money, especially in such an expensive city. The only 'strange odours' we encountered were bacon cooking and furniture polish and these enhanced our stay rather than detracting from it!\n\nReview 41:\nHotel Diocleziano is located within walking distance of the train station metro and local bus station. It was very easy to hop on the Metro and be anywhere we wanted to go within minutes. The staff in this clean hotel is extremely friendly and helpful. The rooms are spacious, quiet, and pleasant. Breakfast is very good, with a broad selection of food and beverages. In addition, there was a newspaper in a few different languages offered each morning. This hotel is a great vantage point to enjoy a city as overwhelming as Rome.\n\nReview 42:\ndon't get me wrong, we liked this place and there were six of us. and i booked it based largely by the reviews here. however, it is not particularly close to anything other than the central rome termini (not bad if you are moving around italy by rail). its a four start, which means no real lobby and generally small common rooms. bedrooms were small but fine. bathrooms are good. in hindsight, i would have preferred to be slightly closer to the action. we had to take a subway, bus or taxi basically everywhere we wanted to go. i will say that within the bustle of rome, its very quiet there.\n\nReview 43:\nWe had a fantastic stay at Hotel Diocleziano. The hotel was perfectly positioned a 5 minute walk from Termini station (and a big sign along the way points out the direction of the hotel) and the main sights are only a 20 minute walk away. The room was immaculate (the cleanest room I have ever stayed in) and the service by the hotel staff was wonderful. We were recommended a delightful family run trattoria near the hotel which served good food at a cheap price (however we noticed that everyone else also had a map of rome - so maybe all hotels recommend it?). The included breakfast was great - continental or american; and it was a valued rareity to find out that the mini bar was free each day!! Definately recommend Hotel Diocleziano.\n\nReview 44:\nwe stayed at this hotel for 5 nights. Worthy to stay and no need to look for another hotel. The staff arranged twin beds accoring to our request and welcomed us in very friendly manner. The room was furnished nicely and had a big clean bath. Air- conditioner helps us from Roma summer heat. The breakfast was also great such as a varirty of breads, fresh fruits, drinks. The hotel also offered a free internet. The hotel is 7 miniuts walk from Termini station. While this is the city centre, the hotel is located in the very quiet street so we could open the window during day and night, no disturbance. We highly recommend this hotel\n\nReview 45:\nI really had a very good experience at the \"Diocleziano\". The hotel's location was great, my room very clean and comfortable, and the staff fully available. Breakfast was excellent and varied. Truly a wonderful experience in the heart of Rome.\n\nReview 46:\nWe travelled up from south on the train and wanted to be able to walk from the Termini to our hotel.The location was great and the metro and buses allowed us to get to the attratctions easily. The staff were very helpful in recomending good reasonablt priced restaurants to eat in.\n\nReview 47:\nMy family and I stayed here for several nights and couldn't have been more pleased with this hotel. Good location on a quiet street near Termini and the subway. Staff was very helpful with directions, recommendations, and even handles currency exchange at a competitive rate. Room was very comfortable and the daily refreshing of soft drinks in the mini fridge was a nice touch. We would definitely recommend this hotel and stay here again.\n\nReview 48:\nThis little hotel near the Termini station is a great place to stay. The staff was pleasant and friendly from beginning to end. They were very friendly and helpful with any questions, and english was no problem. The morning breakfast was a nice way to start the day. As for the room, it was a decent size for my wife and I. The beds were the foam \"tempurpedic\" types, and they were great. Unfortunately my wife wants one now. The bathroom was a nice size and easy to move around even for a larger person. They offered a free mini bar of soft drinks and water which was a life saver after a long day roaming Rome. The location was a little seedy being that it was near the station. However, if you are making use of the metro or the other trains, this location can't be beat. It makes getting around Rome and Italy easy as it is 5 minutes away. Taking the train to the airport (FCO) was a breeze. If a clean, friendly hotel for a good nights rest is what you are looking for, try this hotel. Thanks to the friendly staff.\n\nReview 49:\nThis hotel was just perfect for a city break. The rooms were clean and very comfortable, the breakfast provided was tasty and had a good selection. I think the staff coud not have been more helpful. They recommended a local pizzeria which was fantastic and were also very helpful with recommending areas around campo d'fiori etc as well as having a good knowlegde of the best ways to get around town. Colesseum is 15 mins walk as is trevi fountain. Spanish steps are 20 mins. We walked to the vatican in 50 mins but there are plenty of buses that would get you there a lot more quickly!! The only minor down point was the smell on the streets immediately surrounding the hotel. I guess some people just can't wait until the get to a toilet to do their business! Overall, a great hotel with extremely helpful staff who made the stay very pleasant.\n\nReview 50:\nWell situated, very close to main station and one of the stops for the 'Hop-on Hop-off buses'. Reception staff extremely friendly and helpful. Room was very clean, comfortable beds and nice linen. Breakfast was more than adequate to start the day, good selection of drinks, fruit, hot and cold breakfast dishes. Also dining room staff very friendly and welcoming.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30994, "query_start_index": 30996, "query_end_index": 30996, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "84%", "inner_docs_start_indices": [176, 719, 1170, 2252, 3127, 3973, 4566, 5379, 5543, 5761, 6268, 7011, 7276, 8127, 8231, 9024, 9817, 10188, 11225, 11967, 12711, 13765, 14699, 15079, 15298, 15959, 16378, 16706, 17520, 18251, 18888, 19552, 20256, 20823, 21648, 22508, 23400, 23829, 24096, 24677, 25174, 25717, 26324, 27078, 27725, 27981, 28275, 28728, 29761, 30620]}
{"id": "111993", "pid": "111993", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nNEVER book with this hotel!!! Or any of the other Valentino Hotels! Save yourself the ache in your wallet and go anywhere else! I originally booked with this hotel and then inquired about their sister hotel, St. Marie, which didn't have the room I wanted, so I told the operator to cancel all rooms. I called back the next day just to make sure that I was cancelled. Both operators said there was NO CHARGE. I should have gotten the cancellation number, because they charged me for a no-show!!! Over a hundred dollars! I just talked to the manager, who says that \"his records indicate that I never cancelled\". These people are crooks. DO NOT go to any Valentino hotels!! !\n\nReview 2:\nOn a Friday night, a burgler broke into our room and stole several hundred dollars in cash. The burglar did not take credit cards or anything else, just cash from a pants pocket and from a purse. Early Saturday morning we reported the theft. We were told repeatedly that there was no manager on duty, and that nothing could be done until Monday. On Sunday, the story was the same - no one from management was available. On Monday we contacted \"management\" who refused to meet with us - agreeing only to a brief, unpleasant phone conversation. We were told that the hotel had thoroughly reviewed surveillance tapes and that no one had been observed breaking into our room. Period. In effect we were accused of making up the story - with no attempt by the hotel owners to hear about our experience. Place d'Armes is part of a small group of New Orleans hotels. We regularly advise travelers going to New Orleans to avoid this hotel group at all costs.\n\nReview 3:\nWe stayed with our two children teenage children in a junior suite. It had plenty of room. We took advantage of the courtyard and pool on the very hot days. It is hard to believe that you are a block from Jackson Square when you are in your room and in the courtyard. This place really has a lot of character.\n\nReview 4:\nWe frequent New Orleans on business throughout the year. We have stayed at different hotels, but found this little secret that is only blocks away from business associates as well as fine dinning right next door, also in the surrounding area.We have stayed during the best and worst (convention times) there and found the rooms are safe,secure,quiet,clean as well as COOL !! That is very important when you are staying in New Orleans.The parking is secure and they are excellent in giving you driving directions. The staff is excellent !! The breakfast is a french pastry, cinnamon roll, orange juice, french coffee, regular coffee and all the fixings. !! Very good for most standards today. Try this Little Secret place and you will not be disappointed ! !\n\nReview 5:\nWe spent 2 nights here over halloween for our short honeymoon. We loved our room. It just has so much character. We arrived slightly ealry from when check in was and that was no problem for them at all (it was only about a 1/2 hour early). We had an escort to show us where our room was as it was on a the top floor kind of tucked away in a corner. It was kind of nice to be away from the busyness of the halloween feastivities until we were ready to.\n\nReview 6:\nBooked this 5 months ago only to be found we were placed in a terrible room. Returned from a walk around town on first evening to find an infestation of flying termites. Had to complain hard to be moved to another hotel. Was told this was the second infestation in the last couple of days. Room had a terrible musty smell. Beware!\n\nReview 7:\nI have stayed at this hotel for the last 4 years and had no incidents. I like the location and have found the staff pleasant. However this year the woman who checked me out was so abusive towards me I will not return. We did not exchange more than 10 words the entire time I was there. I have no idea why she treated me this way but taking my 2600.00 while treating me with such abuse is degrading. I can only assume this woman thinks she can judge people then treat them as she pleases. I will not let this woman abuse me again. What she did was painfully traumatic.\n\nReview 8:\nStayed for 2 nights and hated to leave Place d'Armes-totally charming, beautiful 200 year old hotel in the heart of NOLA. The hotel's ambience is what you want in this city-casual, friendly and very well-priced. I agree with others who recommend you get a room with windows. I've stayed in more expensive hotels and this one makes a stay even better to spend your savings on wonderful food and beads in the Quarter. The location can't be beat-it's on Jackson Square, one block from Cafe du Monde. There is no hotel restaurant, but plenty of nearby tasty spots for any budget. The courtyard is magnificent for reading the Times Picayune that comes with your complimentary continental breakfast. New Orleans wants you back, so go and stay at Place d'Armes!\n\nReview 9:\nThe check in was easy and the location was great. When we arrived to the room, we were slightly disappointed. The room was extremely dim, as we had an interior room with no windows. Due to the absent windows, there was no air exchange and the room had an odd odor. Our room also had a cockroach problem. We immediately called the front desk to ask them to take care of our situation, and it took over an hour and 3 phone calls to get anything resolved. The walls are extremely thin - everything, and I mean everything, can be heard between rooms. Overall, I wouldn't recommend this hotel unless you have a fixed budget and won't be spending much time in the room.\n\nReview 10:\nOut of the bathroom going to bed, I was sure I saw something moving on the carpet. Switched the light on: nothing. Switch it back off. And waited. Waited there in the dark. Then I saw it again. Gosh it was quick. I got one shoe slowly without breathing. And, yes, eventually I managed to smash it. Nice specimen I captured (see picture). Overall it's a nice place to be if you're into entomology and/or like hunting rather than sleeping.\n\nReview 11:\nThis was my second stay at Place d' Armes. Our reservation was just as promised. No problems at check-in~ very friendly and effeceint. We were placed in the same room as our last visit so we enjoyed the private balcony. We spent a lot of our time exploring outside of the Quarter and needed our car several times a day. The attendant provided prompt service each time. All of the staff we had contact with was helpful and polite when we asked about places to eat and things to do. Another great stay at this lovely historic, old hotel. I'm sure we will return.\n\nReview 12:\nwe were stuck in the back where it was being renovated, we were told construction wouldn't start till 10am but we were woken up at 8:30am. the parking fee was allot more then what was posted online. the girl at the front desk was rude and said i needed a deposit because i paid with cash. the only good service was from the valet. i will never stay here again!! the only thing this hotel has in its favor is location but THE HOTEL PROVINCIAL is allot better in every aspect!\n\nReview 13:\nLead by Bubby [-], a rude and grossly incompetent manager, the Place D'Armes hotel will not only destroy your property but they will vandalize it when you confront them about it. My car was wrecked by the hotels parking attendants. \u00c2\u00a0When I approached the attendant most likely responsible as well as Bubby, I not only was rudely patronized but my car fell victim to vandalism. They threw rusty metal on the rear window and dumped a full ashtray in my car. It is now three weeks later and the issues have yet to be addressed by management, despite my relentless efforts. \u00c2\u00a0Avoid a potential encounter with these inhospitable people and book your stay elsewhere.\n\nReview 14:\nWe are from Mo. and have stayed here twice in the last two years and will always stay at the Place d' arms! Everything about it is beautiful and charming, the staff is always great and very helpful and it's the best location in town! We really love it and never want to leave!! !\n\nReview 15:\nThe Place d'Armes Hotel in New Orleans is an excellent hotel! Every staff member is cheerful, helpful, and readily available. The hotel is extremely clean and well-tended. The courtyard with its plants, flowers, and pool is a delightful place to start and end the day. I expect to stay there every time I visit New Orleans.\n\nReview 16:\nOur stay was wonderful. The PlaceDarmes is located right in the heart of the French Quarter, literally feet from just about anywhere. The Hotel was in great shape, the staff was very helpful and attentive, the courtyards were spectacular. We didnt go swimming but saw several people enjoying the pool. The room was right over the courtyard and cold and cozy. We would go back anytime.\n\nReview 17:\nI had high hopes for this hotel, but it missed by a long shot. The location was nice and the courtyard was beautiful. But the room was disappointing. We stayed in a room with two doubles. The room was dark, dingy, and small. There was barely enough room for us and our bags. The bedding was old and looked as if it came out of grandma's attic. There was also mold around the rim of the toilet. Won't be staying here again.\n\nReview 18:\nThis is a great location in the French Quarter. The building has a lot of character and charm, but the room we were given was a windowless dungeon. It felt like a storage closet converted to to a room. The worst part of the experience is that our car was damaged in the parking garage. Parking is expensive ($25 per day). We noticed after leaving the hotel that the front bumber had been pulled off. It was clear that the attendant had manually put the bumper back in place to discguise the damage.\n\nReview 19:\nThis was my first trip to NOLA with my husband so we nothing to compare it to but I believe we couldn't be much happier with our experience. Upon arrival to the parking ramp, they were very helpful and Mario took our luggage and we were greeted very warmly by front desk staff. We were brought to our room 124 facing the smaller courtyard area. Room very clean and comfortable. Yes its dated but its a historical hotel! That is what we were looking for and yes there was a very slight musty odor but it is to be expected when staying in a hot humid part of the country. We heard it was haunted but really had no experiences besides a few unexplained knocking sounds. The location couldn't be better because you are so close to Bourbon st. and Jackson square but its quiet enough to get needed sleep and relaxation! We parked our car the whole time and were able to walk to any place we wanted to go. Can't wait to come back!\n\nReview 20:\nWe must have stayed at a different hotel during jazzfest than the other reviewers. Our stay was terrible. The room was dark and dirty and smelled. The bed was very uncomfortable and the bed linens were torn in several places. The staff seemed indifferent but just could have been overwhelmed because the place was full. Loved the location but there are so many better places to stay in New Orleans. I would not recommend this place to anyone.\n\nReview 21:\nThis is likely the best place to stay in French Qurter. It is a block from Burbon street but you can sleep in perfect quiet on Mardis Gras night and wake up at 11 am refreshed. Bed is excellent. The hotel is really buitifil but iot is old and old style and just cannot make that spakling clean impression that newer plastioc ones do. So I saw that some reviewers get upset over it. I think they actually scrub it all the time, it is justy an old building. I recommend taking a junio suite (we did) it is very spacious, actually quite a real suite and you can invite friends to spend a night if they stayed late in French Quarter. I recomment asking for second or third flor room over the first one. Don't know about breakast, I never go to hotel breakfast anyway. Stuff is helpful when you need them but otherwise leaves you alonne. It is certainly not a flashy place, very low key and hidden, the Roosevelt will be much better place for theatrics. We were there for romantic escape and it worked very well for us.\n\nReview 22:\nthis hotel is wonderful. its courtyard is overwelming with huge magnoilia trees and blooming flowers and an inground pool. the staff was very helpful and the building is amazing it was built in1725 and was the first school in new orleans so there is much history the tour ever talk about it. we are booking again for new years rooms are affordable and location is great, it is 1 block from the st.loise cathedral 1 block from bourbon street and maybe three blocks from the river. this is a jewel. it has 8 buildings for guest to stay you will love it. christy and scott rogers birmingham\n\nReview 23:\nI would never recommend this hotel. The beds are very uncomfortable. The bathroom had mildew. We were supposed to have a courtyard view but it was of a brick wall and we paid extra for the view. It is in a good location and the staff tried to be helpful. The breakfast is only coffee, fruit and sweet rolls.\n\nReview 24:\nThe Place d' Armes has one of the best locations in the French Quarter, but I had an interior room with no windows and it felt dark and musty. Once outside my hotel room, however, the hotel had character and atmosphere.\n\nReview 25:\nWe enjoyed our stay here. You can't beat the location. Just steps from the famous Jackson Square and central to everything in the French Quater. Very quaint with cute courtyards and nice rooms. We had a nice sized King Room with a 4 poster bed and very large tub. Our only complaint was that the free wifi did not work inside our room, so I had to go sit out in the courtyard to access it. (And it just happened to be freezing cold during our stay.) The courtyard was nice but could have used a bit of trimming and the pool was dirty, even though it was too cold to use anyway. The free breakfast consisted only of croissants and danish with coffee and juice. Nothing to write home about, but the hotel is just down the street from the famous Cafe Du Monde, so you hop over there for beignets and cafe au lait. We also trecked over to Johnny's Po Boys for some great breakfast subs. The service was fine, we had no issues. We would stay here again.\n\nReview 26:\nI have been coming back to the French Quarter since 6 months after Katrina. With each trip I am impressed with how much better the town looks and how upbeat the people are. I'm not sure I could handle half of what these people and this town have gone through the last few years. If you haven't been back, you really need to go! I stay at the Place d armes at 625 St. Ann street when I go. The hotel is perfectly located, very clean and the employees are great. Most lost everything in the hurricane, but when you arrive they make you feel like you are their only concern. Now go on and get back down there, they need your support.\n\nReview 27:\nWe stayed at the Place d'Armes three years in a row for our anniversary. We had court rooms twice and an interior room once, the latter of which you want to avoid. There is a main court with a pool surrounded by lush tropical plantings and a side court with a small fountain and a pristine and quiet atmosphere. If you like your room quiet, try to get one in that smaller side court. Just staying in the courts with a good book is a good vacation already, but you also can reach all of the French Quarter within minutes of walking. Don't like the free breakfast selection? Just walk to any of the charming little caf\u00c3\u00a9s and do some people watching! When the midnight munchies hit, the Clover Grill is just a few blocks north on Bourbon. While there are plenty of tourist traps around, New Orleans still has what it takes for a great Southern stay with deeply rooted culture and flair. Just writing this makes me ache to get back.\n\nReview 28:\nThis hotel is in a great spot. Quiet but close enough to the action and the Cafe Du Monde. Beautiful Courtyard. My only complaint was the bed. They really need to upgrade the mattresses.\n\nReview 29:\nWe have been to New Orleans about five times and always stay here. We love this hotel because not only of the convenience to everything but some history. On one of our trips I was taking the ghost tour and it actually stopped by our hotel and stated it was known to be haunted. When I got back after the tour my husband and daughter said they heard children laughing and playing in the next room and the ceiling fan came on all by itself. There was no next room it was a brick wall outside!!!! I didn't believe it and my husband but he swears on our kids love it happened. Everytime we go back we always ask for this same room (#318) but have not been able to get it again. We are going July 12, 2011 and hopr to see or hear something. I need to see this for myself.\n\nReview 30:\nwe booked the room from one of these online services(ends up not being much cheaper than booking directly with the hotel after all the fees are tacked on), we didn't get the type bed we wanted or reserved when we finally checked in, and the clerk said there was no guarantee(even though it was pre-paid), plus the room had a heater that was so loud it vibrated the entire wall. So they gave us a different room the second night which was ok, and since we didn't pay for it in advance they wouldn't let us stay there our third night, as it was booked by someone else. doesn't make sense since we paid in advance for our first room, and basically got the schleppiest broken down room they had. So we went to the holiday Inn in the french quarter instead and it was much better. what a headache the Place d' Armes was! it is not a 5 star hotel by any means, you have to kiss [--] with the staff to get anything done, as they always know they will have business from unsuspecting tourists in the french 1/4.\n\nReview 31:\nHere is my bottom line up front review. The hotel is in a great location, the courtyard is incredible, and the staff is courteous. BUT, the room is exactly what I would expect from a 20-30 year old interstate Econolodge in the middle of nowhere. It was nothing special, neither decorated nor bare, not incredibly clean nor horribly dirty\u00e2\u20ac\u00a6just blah. What really soured me about this place is when you pay for parking it isn\u00e2\u20ac\u2122t for 24 hours. For $28 in addition to your room rate (of course) you receive a parking spot from 3pm-noon the following day. In my case I arrived at 7pm and wanted to leave NOLA around the same time the next day. For this I had to pay $56 just for 24 hours of parking (owners policy). I understand this area is built up and parking is at a premium but $56 for 24 hours of parking is ridiculous. Not even the Ritz Carlton charges that. Due to this policy and their unwillingness to accommodate my special request for parking I cannot recommend this hotel and will not give them my business in the future.\n\nReview 32:\nI have stayed at this hotel before and I had a nice stay but watch out for the windowless rooms. They are too small and seem even smaller due to a lack of a window. There is no perception of night or day. I called my room the \"submarine\". I made it a point to call the front desk every morning to ask what it looked like outside and what I should wear before leaving the hotel for the day. The hotel was completely booked, so I was stuck with my room. The staff was very nice and the continental breakfast was good. I would stay here again as long as it is not in a windowless room.\n\nReview 33:\nWe came for the mens final four, booked months in advance, had to leave a huge deposit and totally pay for the room a month ahead of time. Paid over $300.00 per night for a couple of the nights and close to the rest. Got there and the room was very, very small, balcony looked out of construction, Balcony next to us was off the hallway so everyone smoked out there, so our room smelled like smoke. The pool was empty and dug up. We arrived on a Wednesday and were told it would be fixed by Friday, then Monday and when we left on Wednesday no one had even started the repair. Also we had to book a minimum 4 nights and while we were there they we accepting people for one night at $89.00 per night. Horrible experience. Beds were horrible, worn out.\n\nReview 34:\nI stayed at this hotel for 4 days, 3 nights in May of 2008. Here are the highlights: - clean, large, charming room - nice pool by which to lounge - free breakfast snacks - central to the French Quarter - super helpful, friendly staff ...and the price was great. I cannot recommend this hotel highly enough. The *best* place to stay in the quarter\n\nReview 35:\nI was shocked when we got to our room.This place must be a hundred years old,and it smells like it.The room smelled like your grandfather's old cedar chest.We had to wash our clean clothes because of the smell on them when we got home.The bed was not nice ,the shower had low pressure,the coffee maker did not work,and there were pennies on the floor.They still use keys and the door could easily be opened even if locked.Use the deadbolt when in the room.We had windows,thank god it probably is aired out sometimes.The courtyard rooms may be nicer,it was pretty back there.I feel like I threw my money in the garbage.Two very nice hotels a short cab ride from the Quarter are the Loews and the Renaissance Arts Hotel,you will be very happy.\n\nReview 36:\nWanted to introduce some New Orleans charm and culture to my children 10 and 13, so I booked this hotel based on the reviews on TA. I think we got the \"party room\", the place looked very tired and well used! Wallpaper peeling off wall, lamps that were old and rusted, holes in the wall that the cable TV cord came out of and TV only got fuzzy pictures. Our bellman Nate was very friendly and helpful and the lady at the front desk was cool as best. The room was in the father building from the front of the hotel on the second floor and had a balcony. My biggest problem was that the only lock on the door was the one on the knob. No deadbolt or chain lock. It may have been secured, but I did not feel safe! Needless to say we did not stay and left to find another hotel. On the positive they did refund my deposit on the room.\n\nReview 37:\nThis hotel is so cute, and in such a great location. We took a cab from the airport and just walked everywhere. It's an older hotel, but it is classic New Orleans. We had the two rooms in the back with the private courtyard for a big party. It was perfect. And they were very accommodating with splitting the rooms 8 ways. I will absolutely stay here again.\n\nReview 38:\ni stayed at the place for the lsu game let me tell you i will not stay there anymore the room was nice but the service was horrible the bellman were a gem\n\nReview 39:\nWhen you think of New Orleans you think of tropical courtyards, old buildings, the French Quarter, and good food. This place is all of that or within walking distance of whatever you could possible need or want. The place is a combination of like 5 buildings, but all rooms seem to be charming. The front desk is helpful but its best if you make your own choices about fun and food considering there are like 200 within a mile. Make sure you try the local Abita beer, very good and fairly cheap. Also go to Johnny's for lunch, kind of cheap and has every sandwich you could ever desire. If this is your first time to NOLA please understand it smells and everything is not perfect but has more culture and history than almost any place in the U.S.\n\nReview 40:\nWe stayed in room 502 which had mold and mildew infested shower, busted AC outlet, and service often forgot to look in the shower for dirty towels in need of replacement. Location is great and pricing was fair. On our way out we saw inside the room across ours that was also a deluxe but was almost two times bigger. We passed by Royal Sonesta on Burbon St. and that hotel looked much better while being similarly priced.\n\nReview 41:\nWe arrived in NO on September 7th and went to the Vistor Centre looking for accomodation. A lovely lady there directed us to a touch screen booking system and advised us of the Place D'Armes hotel with free parking. On the screen the hotel was advertised as $ 59 per night with FREE PARKING. We contacted the booking office via the booking system and booked a room for $ 79 with free parking. (The $ 59 rooms have no window). When we arrived at the hotel we were told the parking was $ 28 + tax per night extra. When we queried this we were told parking was never free. With some haggling the desk person allowed us 1 night free parking. The next day we raised the issue with another staff member who told us the \"free parking in the advert was subject to availability\" - whatever that means. We found the staff very unfriendly and unhelpful.\n\nReview 42:\nMy husband and I just returned from a week in New Orleans, and one of the reasons it was such a memorable trip was the Place d'Armes Hotel. The location couldn't have been better. We started off in an interior room for the week-end of the French Quarter Festival, but were moved to a great outside room as soon as one became available. Both of these rooms were very clean and well taken care of. The staff was very helpful, especially Sue and Les. I would highly recommend the Place d'Armes and plan to stay there on all future visits to New Orleans.\n\nReview 43:\nWe enjoyed our stay at the Place d'Armes but most of the staff was not friendly. One young man who worked the desk in the afternoon and evening was very friendly, but the two ladies were downright hostile. The hotel itself was very charming. We had a huge courtyard room on the ground floor which was quite dark but very nicely decorated with probably 12 to 15-foot ceilings, a fireplace and antique-looking furniture. The maid service was excellent and we enjoyed the continental breakfast each morning in our room. The courtyards are lush and beautiful. We would definitely go back. I just wish some of the staff were more welcoming and friendly.\n\nReview 44:\nWe stayed here a couple of years ago when we got engaged and decided to come back for our 1st anniversary. We love the locaton about this hotel the most. We got your avg. room inside with no window, which is OK for us. We booked well in advance and got our rooms for about $80 a night. The hotel does have other rooms that have windows, suites, courtyard which are simply beautiful. We love that it is quiet and in Jackson Square. Close to everything. You are a couple of blocks from Bourbon, you can walk out and be in Jackson Square, one block from Decauter and Cafe Du Monde. Tons of restaurants and entertainment. The hotel staff is very friendly and helpful as well. We love this hotel and would go back again, actually the only place I would stay in NO.\n\nReview 45:\nThis boutique hotel is in the heart of the French Quarter, walking distance to all the major attractions which tipify the New Orleans French Quarter. Although the building shows its age, it is well maintained and a true value for anyone interested in being in the heart of the French Quarter. There is a small swimming pool within the quaint courtyard which is lushly landscaped with many plants and some magnificent magnolia trees. While there is no restaurant on the premises, a continental breakfast is served int he morning and excellent restaurants are steps away. The staff is always friendly and helpful making for a very comfortable stay. Having lived in and visiting New Orleans many times, we highly recommend this hotel.\n\nReview 46:\nThe desk clerk might have been pissed about having to work on Thanksgiving...I'm not exactly sure. She took my reservations non-chalantly and then vocalized my room number aloud as she gave me my key. This is a no-no, especially if someone is traveling alone. I diplomatically told her about it and she attitudenally blew it off then shouted it across the lobby to the bellman (that I did not request). The room was uneventful but clean. By day, it's a great location and close to the quarter, Cafe' Du Monde, the Grayline Tour pickup base, 2 blocks from Bourbon and interesting shopping. By night, it is the scariest damned poorly-lit walk down a street that I've ever taken in the quarter. Furthermore, walking through the creepingly dark courtyard to get to the elevator (located in a secluded corner) to get to my room (which was located next to a walkway that anyone could have jumped out of and had me) was nothing nice. If you are traveling alone, don't stay here. You are not safe nor respected. P.S. I told management this in writing and was not responded to.\n\nReview 47:\nMy daughter's wedding was in New Orleans in Feb and we booked the PlaceD'Armes Hotel for family and friends!!! GREAT decision!! The location can't be beat!! Next to Jackson Square! Can't do better than that! It is very old New Orleans-so charming with beautiful courtyards and charming rooms!! Very clean, spacious. They serve a wonderful continental breakfast!! The staff is fantastic and helpful in everyway! It has it's own parking. A wonderful convenience!! All of our guests LOVED it!! When my 2cd daughter marries, I'll book Place D'Armes again!! It was the best decision I ever made! A trully great New Orleans Hotel!!! NO complaints!! !\n\nReview 48:\nMy wife and I along with 2 of our grown grand children stayed 2 nights to celebrate one of the kids birthday ( she was also born near New Orleans). This hotel is great if you want to see the French Quarter. It is located a half block from the Quarter and is easy walking to most places we wanted to visit. We had rooms in a dead end courtyard which were private and nice. Rooms were clean and have everthing you need. The staff was very accommodating. Don't miss the fried chicken at Willie Mae's Scotch House on St. Ann. It is billed as\"The World's Best Fried Chicken\" and it is!\n\nReview 49:\nThat is exactly how I feel, 'like I am at home' from the minute Chris the bellman grabs my bag at the door, or even the shuttle door, I am in the COMFORT of my French Quarter home. I sleep like a log, breakfast with a friendly staff, while watching the quiet activity going by through windows over looking St. Ann Street. Within minutes I could be In Jackson Square at the corner, or on the river, just beyond.. I've been here so often, I just take 'my place' here at 'Place d', for granted!! Little words of advice, like when I planned going to 'New Orleans Jazz Fest' last May, Dionne at the desk got on the phone, then gave me directions for the simplest, fastest, not too expensive way to get out to the race track, just by walking up to the river!! that oft repeated word: LOCATION, LOCATION, LOCATION!! is what you get at Place d' Armes... WAZ\n\nReview 50:\nI've stayed at Place d'Armes many times, and it's a wonderful hotel. Great location near Jackson Square, great staff, beautiful courtyards, lovely pool, and a variety of rooms. Pastries, juice, tea, coffee and newspapers are available every morning in the breakfast room. I highly recommend this hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31189, "query_start_index": 31191, "query_end_index": 31191, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 860, 1821, 2142, 2911, 3374, 3716, 4295, 5061, 5736, 6186, 6759, 7246, 7920, 8212, 8548, 8945, 9380, 9891, 10828, 11283, 12310, 12910, 13230, 13462, 14423, 15066, 16008, 16207, 16986, 18002, 19046, 19641, 20404, 20763, 21517, 22358, 22728, 22895, 23654, 24088, 24943, 25506, 26167, 26939, 27683, 28764, 29421, 30014, 30876]}
{"id": "209365", "pid": "209365", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed two nights at this overpriced hotel! It looks just like a dirty motel with filthy rugs and roaches! The staff was rude and not very helpful! You can stay at lovely B&B in old town that is actually cheaper than this dump! Please stay away!\n\nReview 2:\nNice and clean hotel. Beautiful pool and landscaping !\n\nReview 3:\nThe reason we chose to stay here for our honeymoon in July '06 was because of the pool. Unfortunately, it was broken during our whole stay. Every room was a non-smoking room, even though they give you the option of smoking or non. They didn't even try to compensate for their stupidity. Stay here, it's nice...really.\n\nReview 4:\nWe didn't like a room orinted to the street so we asked for a different one, which was oriented to the pool area and that we liked. The whole hotel benefits from the pool area. Nice stay.\n\nReview 5:\nThe Inn at Key West did not honor our room request that was done through an agent. When we arrived the front desk was aloof and the room was not what was requested. My daughter had an infant and the room was not acceptable for what was reserved for our family. The front desk told us that we would have to move in a few days to another room. This was not O.K. since there was an infant involved, and they knew of this at time of reservation. We left the premises and went to the Doubletree whom were gracious and helpful for our week long vacation; which we all recommend! !\n\nReview 6:\nWe reserves this hotel 6 months in advance and were really looking forward to our stay. We were disappointed however. At check-in when we ww. Ted to pat cash Rudy were suddenly very difficult and it toom them 5 minutes and 2 ppl to decide of they were going to accept 1 hundred dollar Bill. We got a smelly room way in the back behind the wash department. We had \u00c3\u00a0 bad night's sleep because of The Noise from the airco and ppl walking by outside. At breakfast we had some 'fresh' fruit that turned out to be yesterday's and had turned sour. On THE positive side, THE pool was very nice and big. We had planned \u00c3\u00a0 3 day stay but moved to THE Southernmost Hotel after THE fitst day. It is \u00c3\u00a0 big improvement.\n\nReview 7:\nThis hotel is like a lot of things -- it really depends on what you want and what you like. If you want to be by the action on Duval St., this is not the place for you. If you want to be able to go to Duval St. and then leave it behind, this is the place. We traveled with our 2 kids, aged 8 and 9, which is why we wanted to be able to get away from Duval, and they loved the pool. There's a cool tiki bar, the rooms were clean and nice, there's breakfast and lunch at the hotel and a great-looking lobby. The main attraction is the pool, it's beautiful and makes you feel you are at the beach. Be aware that this side of the island doesn't have the great restaurants you'll find near Duval/Malory Square. Lastly, the room location makes a big difference; our first room was off the parking lot and we asked to change to a room near the pool, and then we really felt like we were on vacation. I am sure we'll be back.\n\nReview 8:\nStayed for 3 nights over spring break. Very nice rooms and hotel. One of the prettiest pools I have ever seen. Had breakfast one morning. Nice buffet. $13.95. Had a late lunch at the pool bar. Food was decent. Our room faced the ocean. Was typical hotel room layout. Bathroom is very clean and has upscale tile and fixtures. It is located on a very busy street and is not in town. We had a car and got tired of driving into town and back and trying to find parking. If we come to Key West again, we will try to stay in town. But The Inn at Key West was nice because all 4 of us could fit in one room comfortably and the kids loved the pool. There is an IHOP next door. Down the street (walking distance) there is a grocery store and a Wendy's and a Subway and a movie theatre. The concierge service (Bob and Millie) were very nice and helpful.\n\nReview 9:\nWe stayed at the Inn at Key West on a recent trip to Key West. The hotel was quite impressive from its West Indies/Bahamian decor to the incredible pool area, complete with palm trees and water cascading over rocks. The pool even had a bar and the chairs were nestled amongst the trees on sand. The hotel had a quaint outside garden restaurant. We only had breakfast there, but there were quite a few offerings from individual selections to continental and full breakfast buffets. The room was very clean, beautifully decorated and the bed enveloped you in comfort. One of the best nights of sleep. Only downside, was that the hotel was away from downtown Key West and did not offer a shuttle. Cab rides cost about $3-$4 per person to get to the action. But then again, it was away from the noise and craziness of downtown Key West. We only stayed one night and wished we could have stayed longer\n\nReview 10:\nLove this hotel. Go back every time we go to Key West. Largest pool in Key West. Great poolside service. A paradise!!! Main building rooms are amazing. Side buiding can be noisy. You hear other visitors yelling & the clinking of rolling bags.\n\nReview 11:\nThe hotel was beautiful. Exactly like the pictures on their website. The rooms were clean and very comfortable. The staff was very friendly and informative. It is a bit far from old town Key West, but we had a car so that was not an issue and the free parking at the hotel was a great plus. We did notice the Old Town Trolley stop on the hotel grounds. We would consider the Inn at Key West again.\n\nReview 12:\nIt is as good as any motel you normally would pay $50 for per night. Free Internet is available in the lobby.... what a bad joke. We have he year 2011, even in Key West... We did had to drive around the motel to get to our room which was in decent shape but too close to the noisy parking lot (about 6 ft...). No breakfast included, no wifi, loud air condition. If it was somewhere else, I would have checked out and looked for a real hotel, not a cheap motel. Hey posted a sign with their prices at the door -- $635 per night (no, not a typo!).... I did not know hat smoking that stuff was legal here...\n\nReview 13:\nGreat room, service and staff. We took the Ultimate Adventure at the recommendation of the hotel concierge. We loved it! Great time in the beautifully landscaped pool The largest one in Key West. The whole experience fit my pictures of a relaxed family vacation. We definately left with some lasting memories of joyful times together. Thank you! Inn at Key West management and staff. Ann B. Gainesville, FL\n\nReview 14:\nI was on vacation with three more friends in the USA, we did a road trip though Florida and booked this hotel through the internet, just reading the advices from people who had stayed there. We arrived a little bit early and couldn't check-in because of the time, so we went to have lunch, when we came back what a surprise!!! As you go through the back door you reach the pool area, with a water fall and a bar.. so lovely, we almost gave up going to see the sunset!! But we had little time in the city, so we went to see the sunset and came back to enjoy the pool and have some drinks. The staff was realy nice, very polite. The room was clean and very confortable. Lots of amenities, such as Body and Bath Works products and news paper in the morning. Breakfast not included, but served by the pool! !\n\nReview 15:\nIt is nice and clean, nice pool, don't take room facing the front parking lot that they call \"Gulf view\" or you'll be staring at car headlights and the lot. A few miles away from the city center\n\nReview 16:\nthis hotel is beautiful. everything has been recently renovated. the rooms are spacious and georgous. we ugraded to a superior king/balconey and it was worth the money. the pool makes you feel like you are in the tropics with so many palm trees swaying in the breeze. the pool is huge and nicely shaped with different depth levels. the staff is very friendly and very attentive. it is about 3 miles from the town which is walkable or driveable. it is a very convenient location. we will come back again\n\nReview 17:\nWe stayed here for 5 nights and were given an upgrade to a bigger room with a view over the pool. The pool is really nice and relaxing but it is a good drive into town or a $12 taxi ride each way. The staff were ok but not overly friendly and although our bed was made each day etc it wasn't really tidied as I would have expected. Worth staying if you want to chill (note there is no restaurant for evening meals)\n\nReview 18:\nThe hotel rooms are clean and bright. The bed is very comfortable. The pool is beautiful and has a relaxing, cascading waterfall. It's convenient to have a tiki bar at the pool also. Free internet and parking is a plus!\n\nReview 19:\nI booked a night with them through Expedia.com, my credit card was charged and all in advance. I show up that day at 2pm, too early to check-in, but I tell them I'm there and is it OK if I come back at 11pm, they say no problem, you have it reserved. In fact, the printout from Expedia had the phrase \"reserved for late arrival\". But when I came back at 11pm, they said, oh, we're sold out, booked up, no more rooms. Unbelievable. While I was being told this, another guest comes up to complain about a flood in his room, said he reported it in the afternoon and nothing done yet. Unbelievable. The lobby looks like, nice pool, I never got to see the inside of a room, no thanks to them. But the service and the way they run themselves is outrageous. Please, pass them by, and pass the world.\n\nReview 20:\nRooms were very nice, the perfect place to stay if you want an awesome pool and like being away from the noise of Duval Street. Beds were very comfotable, would definitely stay here again.\n\nReview 21:\nThis is a delightful small botique hotel in a wonderful location. The grounds are lush and tropical and the rooms are very nicely appointed. My problem with this hotel is that they lost my initial reservation in their system. As I had not received any sort of e-mail confirmation I called them back to determine that had happened. They had no record of my reservation so I had to re-book the room. On receipt of my credit card invoice I found I was double charged. I placed a call to the business manager of the hotel, left a message regarding my predicament. I was never re-contacted. Huge customer service issues with this establishment. There are may fine hotels in the Key West area, I'll be staying elsewhere my next trip to Key West.\n\nReview 22:\nNice hotel. Lovely rooms decorated with tropical style-I loved it!!! 42\" LCD-TV. The bathroom is beautiful and clean. Garden/poolarea is nice too. The only negative is that the pool was quite dirty, even that it was'nt many people staying at the hotel. I read on other rewievs that the location was a problem, and that's true. You need a taxi when you want to go downtown. But I think you will enjoy the hotel anyway.\n\nReview 23:\nvery nice place to stay\" The Inn at Key West\" , staff was really awesome and rooms were very nicely managed.\n\nReview 24:\nThis hotel has to be the best value in Key West. The photos depict the property perfectly. Treat yourself and spring for the king size bed with the garden. It was worth the extra money. The pool was one of the best I've seen. As for getting around if you have a car it's no problem parking downtown on Simonton St. Half the time we parked for free and the other was not that expensive. The staff were polite and very professional. For those who had complaints it's my belief you could put them in heaven and they would still find something wrong.\n\nReview 25:\nWe stayed at The Inn for one night on the July 4th weekend.. We booked an ocean front Superior kind size bedroom, and got the same unlike most other hotels. The room was beautiful, the bed was one of the best beds I have seen in hotels so far.. the bathroom was nice too, with 2 showers.. our roon was on the first floor so we got a patio facing the ocean.. it was amazing! I absolutely loved my short stay at The Inn. Would definitely go back there again!! Oh, and I paid only about $250 for the room, which is less than what you'd pay at a Sheraton or Marriott. Highly Recommended! !\n\nReview 26:\nThe check-in area is gorgeous. Rooms are outside rooms.... which I don't like. Room has nice marble countertop. Shower just a reguar shower, bed had stains on sheet and asked them to change sheets. They apologized; however, there were dirty handprints on walls, and ceiling. I made them aware of the handprints, and they said they would change rooms the next morning as they were booked that night. I never received any notification that next morning to change rrooms. Checked out 2 days later, and asked for compensation for the uncleanliness. The manager said since I booked with Expedia I wil need to contact them. Called Expedia 4 days later. Expedia refunded 10%. Expedia called them and they refused to compensate. Would never stay there again.\n\nReview 27:\nThe Inn was more like a Motel 6. The room was dark and small. The web site for the Inn gives a very false impression as to the quality and size of the room. It is also a $15.00 cab ride to town. We left after one night and booked a better room, closer to town for the same price on the beach! The Inn at Key West is not worth the money. Stay elsewhere for the same amount, closer to town and of better quality.\n\nReview 28:\nThis hotel is located on a highway and is not within walking distance from town. Your room will overlook a parking lot, a four lane highway, or an IHOP. The area is surrounded by strip malls and urban sprawl. The facility itself is nice, clean and comfortable. But, the location was simply unacceptable (especially for the price), so we cancelled our remaining nights and booked a hotel closer to town.\n\nReview 29:\nThe room was great, the staff was great, and the pool was great! Very comfortable beds!!! You can't walk to downtown from the hotel but driving there only took a few minutes and there was plenty of parking in downtown. I loved my morning wake up call from the resident roosters in the parking lot! A great hotel to take the kids....they will love the swimming pool!\n\nReview 30:\nI must say that this hotel lived up to everything we were hoping for. Location was away from the rat race downtown but just a short drive in. The only thing we woud have liked to see was a shuttle that ran on a schedule every hour or so to drop guests off. We did have a car and had no problem parking at the hotel. As far as in town, we parked every time on simonton street for 10 bucks all day. We did use meters one night which is a rip off. .25 cents for 10 minutes. We did not have the best of weather but the pool area was really pretty and very clean. Rooms are spacious and comfy except for the balcony was too small. I would stay here again my next visit.\n\nReview 31:\nKey West is a pretty small island and all the fun stuff is centrally located. This hotel is off a main highway about 3 miles from the center of town. All of the hotels in town have a lot of character (old converted Victorian mansions, etc.) - this is just a standard hotel with decent rooms and a nice pool. 3 miles might not sound far, but given the hassle, inconvenience and cost of getting back and forth to town, it is a big issue (plus the fact that you are located next to an IHOP and Wendy's and the roosters woke us up every day at 6AM). The last day I was there with my girlfriend we were going to lay by the pool until our flight but decided to rent a scooter again and zip around town enjoying the unique fun of Key West...you can lay at a pool anywhere. Next time I book a place in town...\n\nReview 32:\nWe were not overly impressed with the Inn. When we first arrived, the light, air and phone were not working in our room. Maintenance quickly fixed the first two but the phone never worked properly. The room itself was adequate but nothing special. The pool area was beautiful but towels were limited. The caf\u00c3\u00a9 also looked pleasant but we found the one breakfast we ate there unappetizing. The balcony style walkway outside our room was attractive but as it was a public area it was not a place you could sit and enjoy the pool view and for privacy the big window pretty had to have its curtains closed most of the time which left the room very dark. The one saving grace of our stay was the staff \u00e2\u20ac\u201c they were all very friendly and service oriented they just did not have a lot to work with. Our last day there the railing outside our room was being painted white but they neglected to post any signs so I had a white hand as a parting gift.\n\nReview 33:\nFor a hotel with all the conveniences I was very pleasantly surprised. From check in to check out evrything was just great.\n\nReview 34:\nThis was our third time staying here and it was very nice. The room was really nice and service was great. One of the best things about this hotel is that it is away from the noise of Duval St. it has a great pool and terrific Tiki bar! The bartenders are great - very informative and fun to sit and chat with while sipping on great drinks! The restaurant is under new ownership and it was way better than before - enjoyed breakfast and lunch by the pool.\n\nReview 35:\nI stayed at this hotel. What a nightmare. First I saw a small bug in the tub but didn't think much of it. That night as I was sleeping I felt something tickling my arm. I thought it was my hair but it kept happening so I got out of bed and turned on the light. Right on my pillow was a HUGE COCKROACH! I reported this to the front desk immediately. They said they would send someone to the room and to close up all of my bags. They said they use very safe and effective chemicals and that they would call an exterminator. I went out for the day and when I returned I saw the cap to a bottle of Raid in the bathroom. Then I went to inspect around the bed and saw a Bed Bug crawling up the headboard!!! I also saw another bug on the baseboard! Enough was enough and I got the heck out of there. BEWARE!! !\n\nReview 36:\nReturned last night from an amazing week at this hotel. Staff could not have been more accommodating in any way.Room size was great, had a king, bathroom amazing with rain shower. Pool amazing resort like feel. Tiki pool bar a great way to meet people and service right to your lawn chair. Tim the bartender made out trip so fun. Two girls traveling alone, he watched out for us! Restaurant on sight was unbelievable! You usually don't find that quality of food at hotel restaurant. We had a car and would if staying there again, too far from all the action to walk to anything. Cab ride $15 each way to Duval. Only negative would be the maid service, most days room not made up till 3 or 4 in the afternoon just when wanting to shower and clean up for evening. We definitely stay again.\n\nReview 37:\nThe pool area is fantastic, really cute, great sized pool and great Tiki Bar. The hotel is really a motel. I'd say 3 stars. But you're not in it that often. The pool area is great as mentioned but the room are very average and small. Yes there were cockroaches in the bathroom but tiny ones thank god! Still it wasn't pleasant. In fairness the staff were constantly spraying so they were doing their best. It was 5mins in a cab into the centre.\n\nReview 38:\nThe hotel was remodeled and the decor was beautiful. But it did not have central A/C which was miserable for us. It had a window unit that didnt seem to do much. We called the front desk and told us to keep the bathroom door closed at all times because the vent in the bathroom sucked all the air out of the room. On top of that, the is no air conditioning in the bathroom so it was miserable to get ready and shower... We will never stay there again.\n\nReview 39:\nThis hotel is the epitomy of class and laid-back Key West distinction. I was so very impressed with every aspect of our stay. beautiful and elegant design in rooms and property. I can not wait to return! I could totally ingratiate myself way too much here! Are we there yet?????? C-Ya Soon ! keerdygrl.\n\nReview 40:\nInn was just as pictured. Very pleased with the cleanliness. Our room overlooked the pool which was beautifully landscaped. Nice decor and a good sized refrigerator. We would stay there again. All hotels seem pricey in Key West, but at least we feel we got good value for the price. The hotel is outside of downtown, so you do have to figure out how to get to town. We drove and found free street parking after hunting 20 minutes.\n\nReview 41:\nWe stayed at the Inn the last week of February. The hotel is newly remodeled with some nice little extras. The Staff was helpful and the bar/pool area excellent. It is on the busy side of the island and away from Duval Street. They did an great job landscaping so you do not feel like you are next to a strip mall or highway. There were 5 of us and taxis were $25 each way. A little pricey but the rooms were less than $175 a night compared to $225+ closer to Duval.\n\nReview 42:\nWow!! We were really impressed when entering the hotel & was greeted very nicely by the front desk ...had a quick check-in...walked into our room & was pleasantly surprised on how nice the room was. Clean & slept like a log...huge flat screen tv, frig, couch & great shower. Great place & will return for sure.\n\nReview 43:\nI've stayed at a number of hotels in Key West--and this one was ONE of the best. The rooms were very clean and nice! The pool area was awesome. Parking was free--and the staff was wonderful. The room had more than enough space for me and my family--with a queen size pull out sofa! The staff also told us about the Florida Residents discount--our room was about $170 per night. Not a bad price for Key West!\n\nReview 44:\nWhile this place looks like a nice hotel and the rates can seem like a bargain for Key West, it is all wrecked by the small cockroaches which crawl all over the bathrooms (we were in room 218). We booked this hotel before the review on 26 January which also reports cochroaches in the bathrooms... or else we would not have booked it all. By the time we got there we had read the review and asked for a room with no cockroaches which we were assured that is what we were getting, but no - cockroaches galore. Needless to say we left early...\n\nReview 45:\nMy boyfriend and I stayed at the Inn for 7 days! It was the nicest hotel we've stayed at, the rooms were superior! The beds were extremely comfortable, bathroom was very clean as was the rest of the room. The tiki bar at the hotel was great as well. Tim was our favorite bar tender! Tim was more than outstanding with helping us get a taxi to the airport and offered to print our boarding passes to save time at the airport. The location is uptown Key West, but still only a few minutes from all the attractions. We highly reccomend this hotel to anyone traveling to Key West! If your looking for a place to get engaged(we did,) get married or honeymoon this would also be a great place for all of the above!\n\nReview 46:\nI never before had a room like that: De Luxe Double Room - the only window of the room is beside the door, to enter from a roofed connecting passage. So you had to hold closed the curtains continously. At the room's end in an alcoven are the washbowls and in an adjacent cave room shower and toilet bowl. To point out is, that there was no ventilation!! Only under the window an air conditioner (very loud). After using the shower or toilet you have to leave the room. Misfortune, that at this time no other room was available. Very nice pool area. No WLAN. This was the poorest room in 4 weeks Florida and New England States.\n\nReview 47:\nOur stay was outstanding! This was a great trip, the staff went out of their way to make our wedding reception and our stay special. My family came in from out of state, and the hotel took great care of all of our needs. The rooms were great, the lobby gorgeous, but the best location is the swimming pool. My new husband and I took a two hour nap on the lounge chairs, and woke to a big iguana sunning himself on the waterfall! The food is great, Robert, the food and beverage director, was outstanding!!! THANK YOU for a beautiful stay!! We are already talking about our trip back to celebrate our anniversary!\n\nReview 48:\nWe found overpriced rooms with what looks like black mold on the ceiling and walls plus the walls were so thin we heard the radio from the outdoor cafe area. Then, in the morning the thin walls were not helped by the traffic of people marching back and forth. When the vioces turned to yelling I look out the door to see who could be so rude to find only the mango red shirts of the hotel staff! The pool was the best feature. The hotel location South side of N. Roosevelt is on an inside turn making the left turn towards old Key West area a nearly blind turn onto the always busy traffic. Also near IHOP which might make breakfast easy for some.\n\nReview 49:\nWonderful hotel, great rooms the pool is very nice the grounds are very clean as is the rooms. we just got back from the Atlantis hotel in paradise island and liked this place much more .\n\nReview 50:\nThis is a great hotel with friendly staff , clean rooms, great drinks, wonderful swimming pool and just an overall pleasant experience.. We were a little wary booking on line .. but this hotel was exactly what it looked like online and more. Tim is a more then helpful bartender and full of useful information- We had a fantastic time! Julie& Celeste Brooklyn, NY\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25712, "query_start_index": 25714, "query_end_index": 25714, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 436, 502, 831, 1030, 1616, 2335, 3264, 4119, 5027, 5282, 5692, 6309, 6728, 7545, 7752, 8267, 8694, 8926, 9731, 9932, 10684, 11114, 11235, 11794, 12392, 13155, 13578, 13993, 14371, 15048, 15862, 16818, 16954, 17422, 18238, 19038, 19495, 19959, 20274, 20717, 21196, 21519, 21939, 22493, 23214, 23853, 24478, 25138, 25338]}
{"id": "111843", "pid": "111843", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed on the club level for 5 nights and had a wonderful time. The service in the club lounge is well worth the added cost. The staff were incredibly professional and did a great job making us feel like we were part of their little family.\n\nReview 2:\nThis is perfect service in Paradise. Just in case it has not been mentioned by others (I have not read the reviews lately): this is the best room service I ever had. The quality of the food is outstanding and the convenience (with a small child) irresistible. My only complaint: shade is at a premium, and premium means $100 to $300 for cabanas available for day rental. There are plenty of chairs and a never ending supply of towels, but I had to leave the children swimming pool because of the three chairs (partly) shaded two have been taken by an older couple who was looking for shade. Another morning I \"borrowed\" a shaded chair but had to give it up when the family that was using it before me came back. The beach (a short walk away) is beautiful, but there no umbrellas. This is a problem for families with young children or anybody worried about UV. I with the hotel were as generous with shade as they are with everything else.\n\nReview 3:\nSpa was divine. Best massage and facial that I've had in a very long time!\n\nReview 4:\nMy husband I had couples massage at the Spa. It was the worst experience. The spa itself was just okay. But the service was horrible. The therapists dropped rocks on the floor- which was annoying. The room was cold. They did not even know how to work the whirpool tub. It was not relaxing at all. For all the money we shelled out, it was such a disapointment. It's not worth it.\n\nReview 5:\nWe were at the Ritz-Carlton Kapalua for the first week in March, a week where the area saw more rain and high wind than it apparently had all year. But even with a few rainy days, the experience was wonderful. The staff at every point of the hotel was incredibly helpful and friendly. We took advantage of as much of their outdoor areas as possible and really enjoyed the beach and pool. We also loved the restaurants on site and within the Kapalua complex. And finally, the golf. Playing the Bay and Plantation courses and getting those breathtaking views of Moloka'i off in the distance was unforgettable. We also took advantage of the Ritz's whale watching tour and were very happy with it. Not only did we see lots of humpbacks, but the guide from the Ritz sent us amazing pictures he took on our trip. All in all, I wish we had been there during a little nicer weather, but the Ritz-Carlton Kapalua is a decadent, relaxing, impeccable spot for a Maui vacation.\n\nReview 6:\nI was very scared when I booked my reservations for this hotel from reading some of the others and the fact that it was only getting a 4 out of 5 on the scale. It was a great hotel for my wifes and I's 10th anniversary. I guess the only drawback to the hotel was the weather(which I am told is not normal for this time of year). It did rain in the mornings and clear by the afternoon, it was also windy. But the views and the grounds are to die for. We visited a few of the other hotels(four seasons,hyatt,grand wailea) and only felt the four seasons to be at the same par-but at a cost of $300 more per night. Would recommend this hotel to anyone. Thanks Ritz Carlton!\n\nReview 7:\nWhile having a nice relaxing swim in the pool, a dead bird washed up on my wife's shoulder. She screamed in horror and all the staff could do was offer us a cup and ask us to fish it out for them. Not exactly what I expected from the Ritz. I thought they might approach us later and offer us a complimentary drink or some other gratuity, but nothing. Overall, we were very disappointed with the quality of the room, it was tired to say the least, and needed an overhaul. The sheets were worn and the bed had indentations where people had slept. Not to mention the cabinet door in the bathroom that was falling off the hinges. Not what you see in the brochure.\n\nReview 8:\nWe stayed here from Jan 28th-Jan 31st. If you\u00e2\u20ac\u2122re looking for a beautiful hotel with friendly and attentive staff then I would suggest this hotel to you. I liked the fact that every time we left the property or came back we were always greeted from the valet staff with a \"Have a great day\" or \"Welcome back\u00e2\u20ac\ufffd. We stayed in a deluxe ocean view. The room was beautiful and spacious with a gorgeous bathroom. There is a short walk down the hill to the beach. The pools were sparkling clean with very few people in them.. I would suggest this hotel to any of my friends or family.\n\nReview 9:\nThe Ritz is wonderful and everything you'd expect, except for a few things... - Seems very catered to golfers...nightlife and other activities are slim to none. - Not ony are the rooms expensive, so is EVERYTHING else, including breakfast, toiletries, snacks, room service, etc... - The layout is weird...we got lost trying to find the room, and then lost again trying to head back to the lobby... - The location is a bit remote and far off from any kind of city life, so if you don't have a car, you're stuck there. PROS: -excellent service -rooms are clean and beautiful -bathroom is huge -resort is quiet and good for relaxing -complimentary resort shuttle to take you to the different restaurants on the resort Wonderful place, but I wouldn't stay there again\n\nReview 10:\nWhat a wonderful place to get-a-way and relax. Beautiful property, not crowded and an easy walk to D.T. Fleming Beach. It is the last resort at the northwest side of the island. Although it is within 15 - 20 minutes from tourist areas, it feels remote and secluded. The room was spacious and very well maintained. We will be coming back! A few tips: In May, it was rather windy and the area gets more rain than the resorts a few miles to the south. But, the rain showers did not last long, and the rain adds beauty to the area. Be sure to walk down to the small rocky peninsula, located just west of D.T. Fleming Beach. There you will find the Dragon's Teeth, the Kapalua Labyrinth, and great views of the resort and the beach. Take your camera. Best macadamen nut pancakes in the world at neighboring Gazebo Restaurant located at the Napali Shores Resort.\n\nReview 11:\nThe exorbitant cost of extras was astounding, even by Ritz standards. First of all there is a daily \"resort fee\" which is not disclosed until check-in. We decided to eat all meals off-campus after our first morning, when a totally ordinary buffet breakfast for two totaled more than $50. A restaurant recommendation made by the concierge was clearly a kickback arrangement with nauseatingly disgusting food and equally obnoxious prices. After paying roughly $17 for two beers later in the week, I had reached my tolerance threshold. Added to the hotel's poor location in the heart of the \"condoville\" ticky-tacky region of North Maui and its lack of easy beach access, the experience failed to meet expectations.\n\nReview 12:\nBoring, overpriced, and stuffy. Don't visit this hotel unless you are over age 55. It is not for any younger crowd, definitely not a hotel for children. The breakfast menu had a good selection, but way too overpriced. Rooms were small for the price..........I guess you would pay big $$ just to have a cot in this place. The spa was a high point of the visit, but I can stay in Denver and go to a luxurious spa. Maybe I should have.............oh well. I would also advise against going to Kapalua during the fall and early winter. It was rainy and drizzling everyday, had to jump in the rental car and go to Lahaina just to catch some sunshine. Next time, I will stay in Lahaina or Wailea on the other side of the island.\n\nReview 13:\nWe had nothing but rain and wind all week. Drive 10 minutes south to Lahaina and the weather was beautiful. I would recommend staying at the Westin unless you are into rain and gale force winds. The Ritz does however offer a $18 2 egg breakfast and a $12.50 pina colada.\n\nReview 14:\nIf your idea of a vacation is spent warm and at the beach/pool this is NOT the hotel for you. This hotel well north of the more protected hotels in Kaanapili and Wailea. We had a great few days in Wailea and witnessed a 14 degree tempature drop in the 30 miles drive to the Ritz. Also, this hotel is windy not in a gentle breeze kind of way but more like a small hurricane. This hotel is located in Kapalua and is a good drive from the closest entertainment which you will want if you plan on seeing the sun or being warm. I have no diea why the Ritz would have chosen this locaiton for a beach resort. My wife and I tried to go back to the Grand Waliea (best hotel in Maui) but they were sold out. Avoid this hotel if you want to enjoy any outdoor activites.\n\nReview 15:\nWe got married in Maui and stayed at the Ritz. It was truly unbelievable. Our room was amazing with top of the line sheets and pillows and a wonderful balcony view. We loved the pool and the service. We feel in love with the spirit of aloha at the Ritz. The hotel had fresh fruit, leis, and fruit punch on a daily basis, as well as water. The hotel is located at the north end of Maui which is windy and not as sunny. But the drive to close by beaches is only five minutes away, so after the hustle and bustle of the day, we would come back to our hotel and relax. We got married at Makena and was glad we didn't stay on the South end of Maui because of the tourist and overpriced hotels. The Ritz is lovely and classy. Our needs were met and more, and again, we really experienced the aloha spirit there. BTW, the best sushi place in Maui is right by the Ritz, it's called Sensei. We took our parents there for dinner.\n\nReview 16:\nWe spent five nights here in late February and early March, and the place is fabulous. Yes, it's expensive and the beach, while fine once you get there, requires a long walk or a cart ride, which they readily provide. Also, the hotel is further from other island attractions locations than other hotels. But pool area is wonderful and the hotel is quiet, gracious, classy, and relaxing. We had one problem, the in-room safe didn't work at first, but they quickly fixed it.\n\nReview 17:\nThe halls were mildewy with peeling wallpaper, filthy carpet and the rooms weren't much better. The only way to make it liveable is to leave the doors open (the air speads the stinky mold smell) The carpet needs to be torn out along with the apolstery and the curtains. The beds are old and uncomfortable. While the staff was very friendly and accomodating the service was terrible and physical accomodations stunk. I was even served a moldy hamberger. Maybe it will be better when they renovate next year but for now - AVOID this propery.\n\nReview 18:\nThis property is so speciall that words are unable to share the true beauty of this magical location. The property is expansive and truly offers you the best of Maui from it's perfect location, to it's beautiful golf course, and amazing private beach! The restaurants on property are lovely yet extremely over-priced! There are many fabulous restaurants within a twenty minute drive so I would encourage you to eat off property! If you are looking for a truly 1st class property, that offers you the best of everything, then you have certainly found it with the Ritz Carlton in Kapalua! I have recommended this property to many of my friends!\n\nReview 19:\nBE VERY CAREFUL, three different service incidents in 5 days, not the \u00e2\u20ac\u0153Ritz\u00e2\u20ac\ufffd way, especially when the room rates have not come down accordingly. When I expressed the concerns one employee admitted that \u00e2\u20ac\u0153they were experiencing problems\u00e2\u20ac\ufffd. Food (sandwiches) taking an hour in the pool for lunch, drinks did not come together but 30 minutes later, charges for in room not deducted after their own front desk employees confirmed verbally that they would credit and a couple more stories from us and other couples that attended with us\u00e2\u20ac\u00a6 On top they tried to charge a movie and another $80.00 item.. The management team here is clearly focused on achieving their revenue/bookings and cost targets while compromising the old Ritz way... On top they're also making their great staff look bad as they have to face the customers. Folks, I don\u00e2\u20ac\u2122t have time to post but had to do it for this stay and will get the word out as broad as I can, shame on the management staff at this hotel, Ritz corporate needs to review this one and I'll make sure a letter goes to them also.\n\nReview 20:\nThe tone of our honeymoon was set when we dealt with the passive aggressive front desk person on checkin. She was better qualified to tend phones for my credit card company than to present herself as the face of a 5 star resort. While the grounds, rooms and location felt like the Ritz, the service was inconsistent at best and not what one would expect from a 5 star hotel. As an example, we were horrified by the sight of cockroaches not once but on three separate occasions in our room. The response of the Ritz staff was to inconvenience us by supposedly sending an exterminator that prevented us from entering our room for a full day. When we finally entered our room we were greeted by a cockroach on the back of the bathroom door. After describing our greeting to the front desk we didn't even get an apology, much less an offer to discount our rooms or even a free drink at the hotel bar.\n\nReview 21:\nIf your coming to Hawaii skip this property. As you no doubt have read from others, this property is no where near the water. You can't hear the sounds of the waves. They have Ocean Front Suites and all other rooms are at best partial ocean view. If you enjoy the sound of traffic, airplanes, and kids playing sitting on your Lanai, this is your hotel. Think Vegas if you could open the windows. If you're expecting an outstanding room, you will be disappointed. At best 2 steps above Best Western. All and all I would skip the north west side of Maui. Maui in general makes me feel like West LA came over here and dumped. The feel and vibe is not relaxing. The Fairmont Kea Lani is a much better choice if your set on coming to Maui.\n\nReview 22:\nI don't think I can adequately emphasize the weather situation at the Ritz in Kapalua. While the hotel itself is very nice, the weather is enough to ruin a trip there. We were there about 4 days for our honeymoon and it was windy and/or rainy every day. Even on sunny days, the wind woudl blow the book out of my hand. On morning, we woke up to clouds/rain and departed for our surfing lesson in Lahaina (15 min south). It was totally sunny in Lahaina when we arrived there! We wish we would have paid more attention to what the guide books say about the weather in Kapalua - we likely would have stayed elsewhere. While the Ritz had great rooms and nice facilities, they didn't really do anything to make us feel special (and they knew it was our honeymoon). We had just come from the Hyatt in Kauai, which sent us complementary champagne twice during our visit there. Something like that at the Ritz would have been nice.\n\nReview 23:\nLoved the Ritz! The property was stunning..clean, modern, and very good service! Loved the little touches by the beautiful pool such as water coolers so you can have a glass of water when needed, sun tan lotion by the towel service if you forget your lotion, pineapple tasting when sitting by the pool, and you can grab as many towels as you want! The location is a little windy but that is great when it is really hot outside! The pool is kept at a great temp so that its never to cold...actually feels like a lukewarm bath! The rooms were spacious and well kept! Enjoyed room service as we really liked the menu it offered. Got a free breakfast which was fantastic as well! Over all had a great time at the Ritz! Will be using their hotels in the near future!\n\nReview 24:\nNothing to remember. Like standard Marriott with better furniture and colors. Very expensive. The staff try to be polite only because management says they have to. The pool area is beautiful and very large but nobody takes care of used/empty chairs. In the afternoon there seem to be no vacant chairs although people have already left. This northern part of the island is more windy and rainy than southern.\n\nReview 25:\nPlease ignore the negative reviews about the Ritz. We just returned from a week long vacation at the Ritz and it was fabulous. I am so pleased with our choice and it was the perfect place to spend our honeymoon. The weather was wonderful and it only rained once (for about 10 minutes, at 7:30 a.m.). The beach is not far from the hotel at all, just a quick walk. The pool is gorgeous, peaceful, and the perfect place to relax. The pool was never over-crowded and it was nice to be away from screaming children and babies. If you are looking for a place to stay that is beautiful, carefree, relaxing and serene, I highly recommend the Ritz. The service was wonderful and everyone treated us like we were there most important guests. I can't wait to go back again!\n\nReview 26:\nWe stayed 2 short days at the end of our Maui vacation and the place was wonderful. The food was fantastic - the best we had on the Island. Service was super. Very friendly staff and our room was kept in perfect shape. Beach is lovely. It was worth the price for a luxury hotel. Even when it rained we enjoyed ourselves!\n\nReview 27:\nFrom the moment we checked in, we had an awesome experience at the Ritz Carlton in Maui. The staff was super friendly and helpful. The concierge were able to make some great recommendations. The hotel has beautiful views of the ocean. You can even walk down to the beach. In the afternoon, they even served fresh pineapple at the pool. The only negative was that the hotel was a bit out of the way. It was a decent drive to go anywhere off premises. Other than that, the hotel was awesome, and we would definitely recommend it.\n\nReview 28:\nI love Maui. My fiance and I love it so much we are getting married in Maui! In March, we stayed at the Ritz, and it was the best experience. The service was wonderful, the sights incredible. I felt so lucky to be there for a week. I really didn't want to go back home.\n\nReview 29:\nMy stay at Kapalua was absolutely amazing. Everything was beautiful, especially the view and grounds, I was in awe every time I walked outside or sat out on the lanai. The staff was incredibly hospitable, always offering a kind smile and \u00e2\u20ac\u0153aloha\u00e2\u20ac\ufffd. The valet staff was particularly gracious with suggestions as well as assistance getting around. The property was perfect for everyone, families, couples, or on a trip with friends. I would reccommend to anyone visiting Maui and would definitely return. The location is great too, private, yet very close to nearby towns like Kahana and Lahina, great places to check out, but I would suggest staying in Kapalua- the experience and location of this Ritz far exceeded my expectations. A perfect vacation.\n\nReview 30:\nThe Ritz in Maui was just perfect! We arrived around 9 pm, exhausted and jet lagged, and the staff couldn't have been more accomodating. I asked for a room upgrade (no harm in asking) and they were able to bump us up to a partial ocean view on the golf course. We spent the next day at the pool where we were able to get a cabana for free since it was a slow Monday. Yes, it was windy but I'm not going to blame that on the Ritz. The hotel was beautiful and clean, and the staff was always so helpful and kind. We didn't eat on the property b/c we knew how expensive it could be. We did frequent the Honolua Store a lot, since the food was cheap and good. It's only a 5 minute walk. We stopped by other properties, and my husband and I both agreed that staying at the Ritz was the right choice. Nothing else compared in the area. We stayed for 5 nights and checked out on Friday. They gave us a late checkout since our flight wasn't until 10:30 pm. We would definitely stay here again.\n\nReview 31:\nWe stayed at the RC for 6 nights and were extremely impressed. The property is beautiful and the staff were truly exceptional in anticipating our every need. Having stayed in many RC's before, we felt very much at home and enjoyed the super service that is on offer. The rooms and suites are beautifully appointed, the scenery is absolutely stunning and the facilities are excellent. More than anything, the eagerness of the staff to make our vacation memorable shines out. Of particular note was the excellent restaurant offerings, with the outstanding Chef Mark and his team making our stay a culinary delight.\n\nReview 32:\nThis place has great common areas...but the room is much more like a Ramada roadside...it is a shame that Ritz lets them fly it flag....AVOID\n\nReview 33:\nThis is the 2nd year we have stayed at the Ritz and are never disappointed. It is a beautiful property. The pools are lovely and they even have a small pool for toddlers. The only issue we had this time is the sliding doors to the balcony were easily opened by our 3 year old and had no lock. We called the front desk and they had someone come up right away to put a slide lock on the top of the door - perfect! We would absolutely recommend this place.\n\nReview 34:\nOk we stayed for one week in july and we both enjoyed our time here immensely. The hotel was great with clean and nice rooms. Pool and beach were never crowded and relaxing. The weather was nice with rain in the morning and few showers in the afternoon nothing that lasted long. The wind was a little annoying the first day then you get used to having it and it actually allows you to stay in the sun for longer since it cools you down. The club level is the way to go with its friendly staff, free drinks, and snacks all day. The walk to the beach is pleasant and not the long, why people complain is beyond me. The cons: The bed was terrible, left both of us with bad lower backs even made us sleep on the floor one night. The food was ok at all the places at the hotel, nothing great.\n\nReview 35:\nTop notch service, but not the best choice for small children. The hotel's staff is extremely attentive, and the facilities are beautiful. Visiting with two small children, when the weather was iffy (3 of 6 days) there wasn't much to do except travel to other parts of the island. There are two beaches, the better of the two (in the winter) being the protected Kapalua Bay, which you take a shuttle to get to. In the summer, the waves are much smaller, so you can use the beach right off the hotel, which is closer, and you can easily walk to. The food is terrific, although not inexpensive. Other reviews complain about the furniture and maintenance, but I have no idea what they were talking about. The facilities were fine, and well maintained. The lobby is spectacular, and a wonderful place to have a drink or read a book. If I returned, it would be in the summer, not the winter, and without my kids.\n\nReview 36:\nThis is a beautiful property with excellent service. I was surprised to see some peeling paint on the exterior of the building and public bathroom doors scratched and in need of repair. We stayed in a 1 bedroom residence. Very nice large room except the kitchen was lacking. It is strange because it\u00e2\u20ac\u2122s stocked with measuring and cooking utensils but the only cooking appliance is a small microwave. If there was a toaster oven versus the 4 slice toaster it would been helpful. There is only so much you can do with a small microwave. Nice beach however it is a bit of a walk from the actual hotel. Also, the beach is public so there are no loungers or umbrellas. Do take advantage of the trail that extends out of the hotel in the residential area. Unbelievable beach views so take your camera!\n\nReview 37:\neverything in the lobby and restaurants is ornate and opulent- the service is attentive without being stuffy. there's a lovely open view of the pools and the ocean from the lobby. mahogany, fresh flowers. hallways are open & airy to rooms. restaurants are totally expensive & not really worth it but this is kapalua not kaanapali you don't have that many other options. they offer plenty of diversions some complimentary which is nice, the rooms are spacious the bathrooms even more spacious. the buffet breakfast was something out of this world. everything from poached salmon & exotic fresh fruit to miso soup . now, the bad. kapalua is a spot that's cloudy 2/3 of the time which means the lovely opulent pool isnt fun. it rains year round. not all the time, but twice during my week there. also, the hotel is perched up on a hill and it's about a 1/3 mile walk down to a beach that's nothing special. stay somewhere in ka'anapali you'll be happier\n\nReview 38:\nThe worst hotel I have ever stayed at. Would never ever recommend this hotel.\n\nReview 39:\nI stayed at the club level with my husband to celebrate my 50th birthday during late October.. It ranks up there as one of our best vacations! The staff went beyond to accommodate us, esp; the club level staff! We took advantage of their excursions through the Ambassadors and they did not disappoint. We experienced one of the best kayak/snorkeling adventures, highly recommended! My husband took advantage of the beach waters @ Fleming Beach and enjoyed body surfing. We love the fact the beach was not crowded at all, as if we had the beach all to ourselves and perhaps 15 others, if that many! Also, the location is close to many hiking destinaton areas as well as other small towns (Lahaina, etc.) which are only a few miles away. We loved the fact that the Ritz was isolated and away from the rest of the other crowded towns nearby.\n\nReview 40:\nWe do not recommend this hotel. The cleaning staff and breakfast staff were excellent as the banyan tree staff, otherwise we were incredibly dissappointed. The concierge was particularly poor. We had to drive to other parts of Maui to enjoy our stay. Because the ritz is on a hill, it was a completely different day at the hotel- much cooler than other parts of Maui. Plus it was at least double in cost for everything. It is not worth the money.\n\nReview 41:\nWe stopped in at the Terrace restaurant for their plantation buffet, on a Saturday morning. It was a great looking place and we had high expectations. But we were ignored from the start, terrible service, slow, 10 minutes for coffee, never asked for water, never asked for coffee refills for decaf, never told how the buffet worked and then had to wait another 10 minutes for our bill afterward. The food was luke warm at best, cold sausage, runny eggs. It was a terrible experience. Save your money and hit a buffet at a less upscale establishment, you will be treated a lot better\n\nReview 42:\nI stayed here a week with family and we had a fantastic time! The grounds are beautiful, the food was excellent! Most of us chose to pay extra for the upgrade prior to our departure for Maui (yes, I read the reviews). It was worth it. We had a gorgeous view of the pool and ocean. We spent countless hours out on the lanai people watching, eating our meals and enjoying the breeze. Another family member chose not to upgrade and stayed in the garden level rooms. By the end of the week, she chose to move because of 'the smell'. I would be remiss if I didn't mention the staff, which was excellent! The only issue I have with the hotel is that pesky 15.00 'resort fee'. Im still unclear how we benefitted from this. Other than that, we had an excellent time. I would definitley return for a stay at this hotel!\n\nReview 43:\nYes there is a lot of wind, and the Hotel is not in the middle of the hotel district, but overall I see that as a plus. The grounds are spectacular, the service is first class, thef ood is pricey, but very good and the over all experience was perfect. We enjoyed driving to other beaches and restaurants, but we were glad that we were not surrounded by hotels. We stayed in a two bedroom residential suite with two adult children and the extra space was worth the money. When there were minor problems they were corrected and everyone had the aloha spirit.\n\nReview 44:\nYou could not expect less from a Ritz. It is quite expensive at about 800$/night but well worth it. Magnificent views. Great rooms. Great service. Nice common areas. Very nice kids club (educative). Great concierge service. Average Spa. Kapalua is much nicer than Wailea and more private. If you want to be at a place with more \"action\" then go to the four seasons in wilea. If you want to relax, this is the place. I would most defenitely go back.\n\nReview 45:\nWe\u00e2\u20ac\u2122ve stayed at Ritz for one week in the end of August. It was our second trip to Maui. Everything about the hotel was nice. Just nice, not excellent. We had the ocean front residential suite. The room was spacious and clean. The view from the balcony was great. However, reading the reviews (and considering the prices) I was expecting more from the 5 star hotel. The hotel grounds are well maintained, but simple. We don\u00e2\u20ac\u2122t go to Maui from LA to lay by the pool, but the pool area was nothing special either. The beach in front of the hotel was decent, but not very inviting. Service was OK, not perfect (minor issues with housekeeping). We got an excellent help from concierge and had a great time with various activities outside of the hotel.\n\nReview 46:\nOur best trip ever. After an exotic week treking acrross an active volcano in search of moving lava, and seemingly hiking every diverse inch of the big island, we took a local charter over to Maui and checked into the Ritz at Kapalua. I had read negative items about this hotel posted on this site prior to our trip and had mixed emotions about dedictaing an entire week to one place. I cannot believe anyone could find fault with this place. Other than the person who called them out on the slightly dated style of the halls everything else couldn't have been more wrong. A true 5 star resort. Spectaclar beach, Great food, and even for non golfers like us we never wanted to leave the compound to seek out anything (the road to hana cost us a whole day of Ritz time, not worth it!) Even at 100% occupancy (they had their premier event of the year the Mercedes Classic Golf tournament) the staff was fantastic and nothing seemed even remotely crowed (exept the lobby bar the night Joe Cocker played!)\n\nReview 47:\nVery Beautiful Hotel. Wife and I went for a convention stayed 9 nights. We had a suite overlooking JT Fleming Beach. If you can afford this it is the way to go. Pool area nice but bar closes early. Certain areas showing age. They were closing for a multi million dollar renovation shortly after we left. Bring a bag of money because you will need it. A round of golf at the Plantation course is a must. Maui is the most beautiful place I have ever been. A better lower priced option would be the resorts at kaanapali.\n\nReview 48:\nI made a hotel reservation online, and received a Confirmed Reservation for an Ocean Front Suite, described as and \"Ocean front suite with full view of the Pacific Ocean from the guest room\". I then made plane reservations and other plans based on the room's promised availability. When I arrived they told me that, despite my Confirmed Reservation, they had given away my room to someone else, and gave me a room with a view of the opposite building and a concrete pool area. I told them this was completely unacceptable. They just said \"I'm sorry\" and did nothing to correct the problem. No manager ever returned my call or contacted me. They were completely non-responsive. To add insult to injury, upon returning home I find they have charged my credit card $5,000\n\nReview 49:\nWe had a house in Maui at the time, so we only booked an evening at this hotel when my sister's wedding reception was held there. They spent over $60K for the festivities at this hotel, and since I was the matron of honor, the rest of the girls at of the bridal party and I wanted to do a little dance presentation, shall we say, the Hukilau Song for the newlyweds. We wanted to do something goofy! Anyway, I asked the Ritz's Wedding Coordinator (hired solely to make this event a success) for song lyrics, as well as to give us instructions on how to do the hula hand gestures. The flake just handed me a lyric sheet (1-1/2 hours after my request) and told me she didn't know how to do the hula hand gesture thing. To native Hawaiians btw, this is like grade school stuff. She was a local, and certainly the Ritz had hula programs even. Couldn't she even make an effort? As for the hotel, no big deal. Boring and stuffy as usual.\n\nReview 50:\nWe spent 8 nights in Aug at the Ritz and got a club level room. Typical Ritz class and quality rooms. The pools are nice but not as much fun for kids (5-15) as the Grand Wailea or some others. The club lounge is outstanding - the food is great (little bite-sized pieces for kids and adults), the drinks are excellent (wide range of choices), and the service is fabulous. The beach is a short 5-7 min walk away. We will be back for more.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33186, "query_start_index": 33188, "query_end_index": 33188, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 431, 1381, 1467, 1857, 2834, 3515, 4186, 4777, 5552, 6421, 7146, 7881, 8164, 8936, 9868, 10353, 10905, 11560, 12644, 13553, 14300, 15236, 16010, 16430, 17205, 17538, 18078, 18360, 19126, 20124, 20749, 20903, 21369, 22169, 23089, 23898, 24861, 24951, 25802, 26261, 26856, 27679, 28248, 28709, 29471, 30485, 31015, 31796, 32739]}
{"id": "2515578", "pid": "2515578", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe had a two bedroom for our family stay in Las Vegas. The rooms were decent, we were pleased to have a kitchen and two bathrooms. I liked the location. Those are the good things. Now the bad: The pool and hot tub were closed the last 2 days of our stay there. When we first reserved the room, we were told the pool would be open for our entire stay. We had NO hot water the last 2 days as well. Everyone had to take freezing cold showers. A lot of noise too. You could hear pretty much everything through the windows and walls. We were woken up early every morning by the sound of garbage trucks. Unacceptable to me. I won't be staying there again.\n\nReview 2:\nThe resort was better than expected. The room was large and had everything you could possibly need. Liked the fact there was no casino and it was easily within walkin distance from the strip.\n\nReview 3:\nMy stay at the Desert Rose Resort was very satisfying, from the quality of the furnishings to the service, everything was perfect. The bed was wonderful with 6 pillows, some regular some king various softness, perfect. The facility is close to the \"Strip\", walking distance to many casinos and food. The continental breakfast is sufficient to get your day started and the coffee (Starbucks, free) in the lobby is as good as the gourmet coffee I make at home. I will be staying there next year when I return again for the Sprint Cup race.\n\nReview 4:\nEarly in December my wife and I were in Vegas for a vacation and were aware that this hotel has a several year history of credit card fraud. Because of that we prepaid for this hotel through Orbits. The hotel still insisted that I give them a credit card for incidentals and even though I knew of the fraud problem, under protest I gave them a secondary card that I do not usually use. Fortunately my bank caught the fraudulent charges and stopped this card before any major damage was done. It still cost me a small fee to cancel and reissue a new card, a real pain. BEWARE!\n\nReview 5:\nOur stay was undoubtedly the best that we experienced during our 3 weeks holiday. The appt. was spacious, very clean and everything was in excellent condition. It is well located in LV and we could walk everywhere we wanted to go. (ages 60+). I cannot find one single fault and to cap it all, it was also very reasonably priced. The staff were very friendly and helpful.\n\nReview 6:\nI booked the room 7 months in advanced and paid less than $300 for 4 nights. The suite was spacious and the finishes were nice. Nice, quite and not too far from the strip. The breakfast was very continental and we had a hard time keeping a phone signal, but all-in-all, we enjoyed our stay.\n\nReview 7:\nThe Desert Rose Resort made our stay there so free and easy it was like being home. My spouse and I have stayed there many times. We have deceided that the Desert Rose will be the only place stay when we are in Las Vegas.\n\nReview 8:\nIt might not be as fancy as some of the big hotels on the strip, but it had a great value to it with a 2 bedroom suite that comes with a living room and full kitchen. The staff was very helpful and friendly. I would stay there again next time I am in Vegas for sure.\n\nReview 9:\nGood Hotel for the money but the bed sheets had stains on them making it hard to enjoy a good night sleep. When we asked the room service to change them they did but with another set of stained sheets, this time with rips in them. It make me wonder about the rest of their house keeping. Time to by new linen.\n\nReview 10:\nWe stayed 4 nights in Desert Rose, it is nice and the staff are polite and helpful. Rooms are not wow but for the price we paid, it is more than expected. We Will stay there again\n\nReview 11:\nI stayed at the Desert Rose with a group of friends. The rooms are apartment size with fully equipped kitchens. The hotel is quiet but walking distance of The Strip. The apartments are clean and comfortable. Unfortunately, when I arrived home, I discovered that my credit card had been compromised at the Desert Rose. I had to cancel my card. When I called to notify the manager, he sent me a form letter stating that he had been aware of credit card thefts at the Desert Rose and that these thefts had been happening since June, 2010. If you choose to stay at the Desert Rose, have your bank create a travel credit card that you cancel as soon as you have paid for your stay. Never ever let your credit card leave your sight even for a moment. Cricket\n\nReview 12:\nThis absolutely the worst treatment I have ever had at a resort. My self and another couple waited over 3 hours after check in time of 4pm continually being told there was no room cleaned and resort owners had priority. I do not recommend this over rated resort to anyone. I was shocked the way the desk help talked to people waiting as they were rude and made it sound as the problem was the fault of the guest. Absolutely the worst place I have ever stayed.\n\nReview 13:\nStayed here Feg 6-12, 2011. Resort was fine if a bit dated. Good location, free parking, no resort fee. After reading the reviews on Tripadvisor, I was concerned about the instances of credit card fraud. Because of this I used a card I had that had no current charges and a zero balance. Decided to use this card because if fraud happened, I could easily replace the card with no notifications of vendors with monthly re-occuring charges. I used the card upon check in and did not use it again during or since the trip. Sure enough, I received a call from fraud prevention today asking if the card had been used by me in South Carolina for a $200 charge. I said no and will not be held responsible for the charge and the card was cancelled and a new one is being issued. With all the instances of fraud stemming from credit card use at the Desert Rose, you would think management/owners would find out which employees are responsible. Unless, of course, the management/owners might be involved in the fraud. Certainly will not be staying here again. What a shame!\n\nReview 14:\nSpent a few days here on my way home from a business trip in Chicago. The one good thing about this resort was that it was as far away from the main drag as possible! Otherwise very tired decor, mediocre service, terrible breakfast and most unpleasant pool deck.\n\nReview 15:\nI had the most delightful stay at the Desert Rose Resort at the end of September. A lovely, spacious, clean, comfortable hotel, a short walk from the strip. Could not fault it. After I left, my credit card had to be cancelled due to fraudulent use that has been tracked back to the Desert Rose. The management have been less than helpful in resolving this issue and I am extremely unhappy with the current status quo. I would never stay there again.\n\nReview 16:\nVery excited to stay at this place due to my diligent research on Trip Advisor etc. After a day of driving got to resort at check in only to be told room was not available due to a \"plumbing\" problem. Pitched a fit, said I would take the room anyway, only to be met with a blank stare. Ended up at a hotel under the airport runway instead courtesy of the Desert Rose. Pretty sure my cheap Orbitz rate was topped. Beware.\n\nReview 17:\nWe are English and stayed at the Desert Rose in October. We thought it great value for money. Today my bank has telephoned me to say that my credit card has been used fraudelently in America to the amount of $500 but, fortunately, my bank did not sanction the transaction. I cannot prove that this was the result of staying at the Desert Rose but as it was only used twice in America and, due to the numerous other complaints, it seems too much of a co-incidence. My advice is to avoid this hotel and stay somewhere else. It's just too much of a risk.\n\nReview 18:\nMy husband and I stayed for 5 nights. Was able to check in a few hours early. Room was very clean and decorated nicely. Full kitchen had everything we needed to cook our own meals. We even grilled steaks and chicken by the pool. The grounds we maintained beautifully. There was a new building being constructed but we were never disturbed although this was right outside our building. Only complaints we had were the bathroom was too small with the tub and toilet, no room to move around in. The continental breakfast and managers reception were both cancelled the last few days due to a problem in the kitchen. Overall, we loved the stay. Loved the location, the beauty of the resort. We will stay again.\n\nReview 19:\nWe stayed twice on the way to and from a Grand Canyon raft tour. Reservations were efficiently handled. Staff friendly and helpful. Rooms comfortable and large. Price reasonable. Location just off the Strip across from MGM Grand suited us fine. Would definitely stay there again.\n\nReview 20:\nI am an elite owner with SHELL Vacations Club and this is one of ours. Usually SHELL properties are all GREAT, but this one leaves much to be desired! It was old and run-down, noisy, and had \"QUESTIONABLE\" employees and other guests! Not at all the nice atmosphere I expected or am used to with SHELL. It is a nice location...close to the strip...walking distance, but the place itself is almost a dive!\n\nReview 21:\nDon't use a rental or taxi if you won't be going far from the casino area. Use the bus for $20 with an unlimited 5 day pass. The Deuce stops at every major Casino or you can take the express and skip to the end. I got to Planet Hollywood for convention quicker onThe Deuce then people who drove could find a parking place there. The bus stop is really close to Desert Rose and the bus takes you door to door to the airport. Between the money I saved on the bus and the breakfast provided at Desert Rose I could afford to take in some shows.\n\nReview 22:\nSurprised and happy with this choice. Staff is welcoming, courteous and helpful. Nice continental breakfast service. Rooms are clean and comfortable. Nice kitchen with appliances, dishware, etc. Not the Bellagio...but then you are NOT paying those prices!\n\nReview 23:\nThis is my second stay at this hotel. When I was there first I complained about the Wireless Internet, and they told me, that the speed and error was corrected. Therefore I went back to CES 2010. But to cut it in short. THE WIRELESS INTERNET SUCKS. It's non existing, and if you write for media, it's useless. I could send a telegram faster than a email, So I won't reckomend this hotel to anyone anymore. Very sad, because the rooms are big, the rates are fair. The employees are polite.\n\nReview 24:\nAlthough this hotel has a great location and the daily cleaning is appreciated, there were too many things that went wrong with the our stay. From a suite that was near the outside stairs, I was awakened every morning at 6:00am by other guests tromping down the stairs to cleaning staff entering the suite WITHOUT knocking to it taking 2 days to replace small appliances that were not working..........not sure if I will stay at this hotel when there are so many more choices out there.\n\nReview 25:\nMy wife and I stayed about four days at The Desert Rose. Thursday through Monday. When checking in the staff was helpful and let us change our room from a top floor to a bottom floor room more near the pool. Thursday afternoon we caught the managers free happy hour. Good snacks and free wine or beer. The morning continental style breakfasts were larger than normal and pretty good. Full kitchens in the suites are always a plus. Our only problem was the usual thumping sounds from the room above as people walked across, that was to be expected. The odd noise, that we couldn't figure out, was a kind of squeaky door hinge sound followed by a thump and then three more rapid thumps. When we checked out and mentioned it to the front desk they told us it was the security doors closing as people went in and out during the night or early morning hours. You are in Las Vegas so that is to be expected. My suggestion is that you stay on the top floor if you think that might be a problem. We will next time. ThankUBye.\n\nReview 26:\nWe loved this resort and wished we could have stayed longer. We stayed in the one bedroom unit and found the place to be emmaculate in decor and furnishings. Granite kitchen counter tops ,all the appliances to enjoy \"a home away from home \" feeling, stoneware dishes, etc .. Truly comforting. The kingsize bed was very comfortable.. The continental breakfast was great and we were able to sit outside on the patio to enjoy it. A morning dip into the pool was refreshing. I am a travel agent and have been in many different hotels in my life. I would recommend the Desert Rose when making Las Vegas your next vacation . It is located a block off the strip behind the Tropicana hotel and close to the MGM .. A definite ! !\n\nReview 27:\nWe have stayed at the desert rose three times now & it was third time unlucky. We had our credit card ripped off to the tune of $4200.00 and the ONLY place I produced my credit card was the desert rose, not even for payment as we had prepaid the accomodation, this was a \"security\" swipe-what a joke! We have always enjoyed staying here but the place is now starting to show its age and looking a bit tired it could do with a lick of paint and fresh carpets. We would think twice about recommending this to anyone else.\n\nReview 28:\nI have just returned from a great stay...I am a travel Agent so have stayed in many good hotels , two other big hotels in Vegas but I must say this was a \"real home from home feel\" . Great rooms , great Staff ,lovely pool area to relax right upto 11pm (great after a hard day shopping , gambling or just taking in the amazing sights of this great city. Vegas is the one place you need to see in your life time and this is a great hotel to see it from.....Go Enjoy\n\nReview 29:\nThe rooms were very nice and I loved that they had kitchen supplies - it really cut down on our cost for eating out because we were able to prepare meals in the room. I was not a fan of the breakfast however, I would of preferred something hot instead of the selection they offered. All in all...nice place.\n\nReview 30:\nGreat resort just off the strip - about 5 minutes walk from MGM casino. Great pool / jacuzzi / gym - feels like an oasis of calm near the craziness of Las Vegas itself. Breakfast was okay - not the best I've ever had but perfectly adequate and there is free coffee throughout the day. There is also a 24 hour shop for snacks, water etc. The rooms were spacious, quiet and with very comfortable beds. We stayed there twice, once in a two bedroom suite and once in a one bedroom suite - both rooms were great. We had a power shower in one of them which was a particular treat. There is a spotlessly clean and well-equipped kitchen, perfect if you want to eat in an save some $$ for the routlette table. It's very close to the airport - you're not disturbed by airplane noise but means you can leave the hotel and the last possible moment to catch your return flight, making the most of every moment of your trip. The staff were very helpful and very friendly.\n\nReview 31:\nStayed at the Desert Rose from 12/5 to 12/10. Everything about our stay was enjoyable from the minute we arrived til we left. We have a time share at the Hilton Grand Vacation Club and have stayed at others in Las Vegas including the Staybridge and this is the ONLY place we can't wait to return to. Our rooms were spotless--the staff were awesome--and the location was super. I was a little concerned about stairs but each building has an elevator!! I, too, agree with others that a tad more light in the bathroom would be great. I plan to bring a makeup mirror in 2011. With any business dealing with the public--the staff make or break it for me. I can honestly say that everyone from the desk staff to the housekeepers went out of their way to assure that our time at the Desert Rose was as comfortable as possible. I would hire them away from Desert Rose in a heartbeat!! THANKYOU!! THANKYOU!! THANKYOU! !\n\nReview 32:\nVery nice one bedroom suite. A separate living room / bed room is much appreciated for relaxing after a long day walking the strip. Continental brekfast is very basic and crowded. We elected to go to nearby coffe shops. Most resorts have free self parking garages, so we drove to the futher ends of the strip as opposed to the mono-rail\n\nReview 33:\nWe needed one night in Vegas on our trip and we wanted it to be a good one - for our family and our budget. The Desert Rose was right off the strip but - as much as possible in Las Vegas - it was quiet. The suite we had was comfortable/spacious and terrific price for the six of us. I have to also say that I really liked NOT staying at a casino or theme park that happens to have some bedrooms attached.\n\nReview 34:\nWe wanted to explore Las Vegas with our two college-age children. We stayed 4 nights and the 2 bedroom-2 bath suite was perfect for our group. The rooms were nicely furnished, but not to the standard of the high-end strip hotels. WHO CARES? If you want extravagance, stay on the strip. If separate beds and baths, a kitchen and living area are more important, the Desert Rose works well. With different people going different places and keeping different hours, the 2 bed/2 bath set-up provided plenty of privacy for all. PROS: Proximity to the Strip; WIFI; good housekeeping; free parking; free continental breakfast; free beverages and snacks 5-7 pm during the week; grounds were secure SUGGESTIONS: Increase number of tables and chairs in the area adjacent to the pool; add a couple more items at the continental breakfast. With a group like ours, diverse in ages, interests and agendas, we would definitely reccommend and would return to the Desert Inn.\n\nReview 35:\nWe needed a hotel for 5 days in vegas at the later end of our 2 week trip, wasn't sure what we wanted to do while we were there so we picked something that was not so in your face and themed, it was perfect. So glad we picked this hotel, there are no slot machines in site, they can get on your nerves, it was nice to escape from them. Walking distance for the strip and mono rail and very close to the airport. Breakfast can get very busy some days, we found it easier to take a plate down and get what you need and take it back to the room, you've got all you need in the room even a toaster for bagels that toasts one side. Nice touch to put out snacks in the evening just before you venture out onto the strip. I only spent one day by the pool, but it was very comfortable, loved to see young kids having fun. If I had to fly to Las Vegas again I would stay at the Desert Rose Resort\n\nReview 36:\nWe read and trusted previous reviews and booked a 4 night stay. Since we drove from Texas, it was hard to predict when we would arrive. We actually arrived in Las Vegas a day earlier than our reservation. The Desert Rose people were able to give us our room early and only charged half the regular rate for that night!! This place did not disappoint. The room was lovely and well appointed. Everything was immaculate. It is easy walking distance from MGM where we ate breakfast at Studio 24 and dinner at Rainforest Cafe. The Desert Rose is quiet and comfortable. There are no long waits for elevators that you have at the large hotels. The hot tub is great. Over all you can't ask for better. P.S. We came for the AARP convention and are 70 & 73 years old.\n\nReview 37:\nMy family and I stayed at the desert rose before taking a trip to the grand canyon. The location is excellent. Not too far from the strip and not too far from the airport. When I arrived they booked us into a suite which had one double bed and a couch. It was me, my husband and my children. The poor kids had to sleep on a rather hard and uncomfortable couch. I later then found out whilst visiting my sister's room who was staying with her kids that there was much larger suites. I asked the front desk who refused to move my family too another room and so we packed up and my travel agent booked us into the Four Seasons hotel. This hotel needs to have a better system of booking rooms so that they can accomodate everyone. Sophia.\n\nReview 38:\nMe and my husband stayed here during the last week of April for a mini vacation, and we couldn't agree more with the rooms being too outdated. We noticed also there were dried stains on the walls, carpet and the bottom layer of the sofas...not a resort quality room. The location was so so we still did a lot of walking to the strip however.\n\nReview 39:\nThis review would be very different if not for the fact that our credit card details were used fraudulently after staying at this hotel. We know for a fact that the Desert Rose is the source since this is only one of two places we used the card in the US, and in fact the card has only been used twice in total. Our suspicions are confirmed by the numerous other reviews on the site about credit fraud. The funny thing is that we never wanted to pay the hotel by credit card in the first place. Upon checking in, we asked to pay cash and the guy at the desk told us that we didn't need to pay until checking out, but that we would need to present a credit card as security. Despite this our card was still charged regardless. Do not stay here even if you are intending to pay cash. Having your credit card details stolen is a huge nightmare while on holiday overseas.\n\nReview 40:\nThe room was very comfortable. The staff were all very pleasant and helpful; even the staff we met in passing in the hallways were always quick to say hello. It was a very pleasant stay and I will definitely recommend this location to friends and family.\n\nReview 41:\nMy vehicle was stolen from the parking lot of this hotel in Feb. 2010. The police and I learned the next day the hotel has no security camera system on the parking lot. If staying here I suggest to request an outside room which allows a view of your vehicle. I had an inside room which posponed finding out my vehicle had been stolen by hours. Other than discussing the theft with the hotel security the next morning, the hotel management has not commented on the subject.\n\nReview 42:\nThis is a great place to stay, close to the strip but away from the madness. The only problem I had with them is that they were out of milk on Sunday and some breakfast items on Monday. The staff is very friendly and helpful, particularly the concierge. Other than that I would recommend them to anyone coming to Las Vegas.\n\nReview 43:\nAs Owner in this time share, I have very bad experience with the Owner, Mr. Jene and his wife Lea and the whole shell vacation staff. Bought this unite few years ago, I used it only 2 times. Every time I call to enjoy my unit. I was told no vacancies and the charges around 200 dollars a night for my own unit. How they accept me to pay that much for something I own. To top it off the maintenance fees yearly for something I can\u2019t use. Paid thousands of dollars for this unit. You get the picture.\n\nReview 44:\nMy wife and I spent 7 nights at the Desert Rose, Sept. 9 - 16. Our one bedroom suite was extremely clean and comfortable. We had no complaints about anything. The suite was cleaned every day. The entire complex appeared to have been recently painted. Our suite appeared brand new. All appliances were new. Our interactions with the staff were limited, but any time we had any questions of the front counter staff, they were more than willing to assist. The Desert Rose is situated an easy 10 minute walk from the Strip. It is a great place to stay as you can experience the Strip, but escape back to the Desert Rose to get away from it all. We have no reservations recommending the Desert Rose as a great place to stay. We would not hesitate to go back.\n\nReview 45:\nmy wife and i came to las vegas for a softball tournament in which our granddaughter participated in. the desert rose was just ideal for our stay. the staff was very friendly and the room was great. we intend to return for the tournament next year and will most certainly stay at your fine resort--allen and linda higens(colorado crush softball)\n\nReview 46:\nMaybe I am too fussy, but stained carpets, stained furniture, used (slept in) looking sheets,poor lighting, questionable clientle, etc. I was looking to save a few bucks, but did not want to compromise on cleanliness..... boy did I make a mistake. They did allow me to switch rooms after I complained about the odor overpowering my sense of smell when I walked in. It wasn't much better and we just purchased an air freshener and dealt with it. My wife and I are not \"germaphobes\", but we do usually spray down the room surfaces (sepecially the remote and phone) with Lysol based on the fact of so many people coming and going. It just gives us a better sense of clean. Maybe we just observe the small details closer than others because we do this \"pre clean\" ritual. We must have been in one of the older buildings, because I cannot understand what people are thinking when they say this resort is clean.\n\nReview 47:\nStayed here for 7 days in mid November and it was amazing value for the price. Staff were courteous and the suite itself was superb. Complete with kitchen, balcony, spacious bedroom and all of the gadgets you could need for a comfortable stay (including 2 40\" televisions). Takes 5 minutes to get onto the Strip if you cut through Hooters car park and walk across the Tropicana bridgeway. Would recommend this to anyone at all.\n\nReview 48:\nWe had a really room at the Desert Rose resort. This is the second year that we have stayed there. And will continue to do so. When ever we are in Las Vegas. Rooms are big and beautiful and have everthing you need. Including a full kitchen with dishes and all. Bedroom is seperate from the living room. So if someone wants to sleep you won't bother them . The rooms have been completely remodeled. The are beautiful Loved staying there.\n\nReview 49:\nMy wife and I are Shell Vacations Owners and used our time share options to stay four nights at the Desert Rose Resort in Las Vegas. We found that our accommodations were very adequate for our purposes and the unit we had was clean and very well appointed. The Desert Rose is conveniently located to the Strip and other attractions. We intend to stay there again when we visit Las Vegas.\n\nReview 50:\nWe have stayed at Desert Rose several times, and we have enjoyed ourselves on each visit, because of the comfort and the excellent location of the resort. A short distance from quality casinos, such as: MGM Grand, Hooters, Tropicana, and public transportation which includes the \"Deuce\", and the monorail which stops at the casinos on the strip. The staff provides excellent service, and there is a continental (plus) breakfast each morning.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26931, "query_start_index": 26933, "query_end_index": 26933, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 837, 1040, 1589, 2176, 2558, 2860, 3093, 3371, 3692, 3884, 4649, 5121, 6197, 6472, 6934, 7367, 7931, 8649, 8941, 9357, 9910, 10178, 10679, 11178, 12208, 12941, 13473, 13949, 14269, 15239, 16162, 16511, 16928, 17898, 18798, 19568, 20315, 20669, 21549, 21816, 22301, 22637, 23148, 23914, 24272, 25190, 25630, 26079, 26479]}
{"id": "2514636", "pid": "2514636", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel is well-worn -- everything looks decent at first blush, but look just a little bit closer and you see that everything is old and ratty, the bed linens are (blood?) stained, the mattress squeaks when you move like you see in a bad motel, the bathtub's plastic lining has a giant bubble that you can feel when standing in it to shower. The rooms have paper thin walls -- I could hear the next door room's conversation clearly, especially unpleasant when you're trying to sleep and they come in at 2-3am. You can hear doors slamming at all hours as people come and go, and you get woken up by them because the walls are paper thin. Even the TV looked nice, but again was only a nice facade. The remote barely worked and the reception was wavy and fuzzy. The only saving grace (and this is a big saving grace) is that it is in a great location -- close to Times Square and the subway. I guess it really depends on when you need to stay in NYC and how much you have to pay for these rooms.\n\nReview 2:\nThe Starwood chain is nuts to rank this as a 4 star hotel. The room was visibly dirty - a large water stain on the ceiling, mold in the bathroom, and the mattress was visibly concave. I would NEVER stay here or suggest it to anyone.\n\nReview 3:\nI stayed at this hotel for three nights at the end of July, 2011. The rooms were clean, comfortable and spacious. I have previously stayed at a few big-name more expensive hotels in Manhattan and can honestly say that The Manhattan at Times Square Hotel provides bigger rooms of equal quality at a better price.\n\nReview 4:\nThis was an absolutely excellent place to stay. Just a short walk to Times Square. Short walk to Central Park. Not to far from Macy's. Had a little walk to get to the bus tour, but dropped us off closer to the hotel. Clean place. Big rooms. Comfortable beds. Nice and cool, cause it was really hot when we were there this past July 2011. Breakfast was good but a little pricey in the restaurant hotel. The consierge downstairs got us a couple of cabs to take us to the Brooklyn cruise ship terminal, couldn't get one big car??!! Can't say enough about it - FANTASTIC! !\n\nReview 5:\nThe Manhattan is in a great location close to Times Square and the subway, but that's it. It's a tired hotel in need of a full renovation. The hallways are dark and the elevators take forever... plan for an extra 20 minutes each morning. The saying if these wall could talk rings true here, because I could hear every word that was spoken in the adjoining rooms. The bathrooms are disgusting and don't expect to find the great Starwood beds. Housekeeping is a mess as they left our latch open after making our room. We returned late in the evening only to find our door was left open for several hours. Security did stop by to see if everything was ok, but there was no follow-up from management. Starwood should really pull the flag off of this hotel, as they don't even come close to meeting brand standards. Please take my word, spent the extra $50 bucks and stay somewhere else.\n\nReview 6:\nThis hotel offers nice rooms and a large open lobby. There is free internet available to guests in the lobby and although they offer many terminals, it is often a busy space and you can find yourself waiting for a computer to use. The location is great, just minutes from Times Square! We stayed in this hotel either side of a one week cruise out of New York. The first stay was 5 days and no real complaints, the second stay was one night. When we returned for our one night stay we were put in a room right next to the elevators, they were very noisy, it felt as though there were cables running through our ceiling and walls as you could hear them continually day and night, I dont usually find it hard to sleep, however I did find it hard to sleep that night with the noise, I would have asked to move if I was staying for longer. The only other thing was that the in room safe in one of the rooms didnt work, we called the lobby to have it looked at but unfortunately no one came!\n\nReview 7:\nYou cant go wrong for what you pay. Best location. Everything is walking distance. Nice staff, helpful. Internet and computer in the lobby were pretty good.\n\nReview 8:\nGreat experience - the staff from the front desk to the concierge to the bell boys were just terrific. The rooms were clean, white linens on comfortable beds. It exceeded my expectations in every way and this is the hotel I will choose every time I am in nyc\n\nReview 9:\nExcellent location, within walking distance of all the theatres and restaurants. Clean and comfortable. Valet parking available. The hotel could use some refurbishment. Carpets, bathrooms looked worn. Friendly staff. A great value. When visiting to do the theatres or Time's Square we will be back.\n\nReview 10:\nLocation is number one wherever I travel. Here one can walk to the theatres, Times Square, Rockefeller Center, Columbus Circle, Central Park, Lincoln Center, many restaurants, Fifth Avenue, and the subway is one block away. Need more be said?\n\nReview 11:\nA good value for NYC. Nice rooms. We got offered an upgrade. Would stay here again.\n\nReview 12:\nThis hotel is generally pretty good. The location is excellent, about 2 minute walk to times square and very close to many of the main attractions e.g. Broadway, Empire State Building, Radio City etc. The room we had was a really good size although the bathroom was a little small. The hotel generally could do with being updated. Everything was clean, and the bed was really comfy, but it does look a bit tired. We didn't use the pool or the restaurant so can't comment on that. The staff were OK, check in staff friendly but found some others to be a little rude. I would definetly recommend this hotel to others, primarily due to location.\n\nReview 13:\nI rented two rooms for a family vacation and we were very happy with our stay. I found the staff to be very friendly and helpful. We arrived at 8:30 in the morning expecting to check our baggage, but they had rooms available. Both rooms were spacious and had a balcony, but room 503 had an exceptional view of times square and it 's balcony was huge. The hotel lobby is very nice and the elevators were fast. The beds were very comfy! We checked for bed bugs and found none. The only negative I would offer is that the hotel is a little tired in places. I had a great rate which I found through travel zoo, so I have no complaints.\n\nReview 14:\nStayed here when stuck in NYC due to volcanic cloud over Europe. Rooms were small, the carpet was a dirty brown and there was no minibar or water in the room. The bathroom needed serious updating and had a very unpleasant plastic that moved when standing to have a shower. The soundproofing was non-existent with the result that the lift noise kept me awake and if that didn't do the trick then the rowing couple in the room next to me did so very effectively. Could not wait to get out! And this was not because I wanted to fly home - I moved out asap and found another hotel I was very happy to stay a few unscheduled days in!\n\nReview 15:\nI stayed here because the Sheraton Tower across the street didn't have the room type I needed. The lobby is decent. Otherwise everything here is just sooooo old. The mattress, elevator, sheets, bathroom, wallpaper, carpet, blanket are dirty, stained, and dated. The room here is no better than one of those independently-owed no-name roadside motel. The staffs are kind of unhelpful, too. Calls to the frontdesk, housekeeping, concierge, engineering, are put on hold, transferred, disconnected, or never picked up. If I hadn't stayed here for free, I be really p!ssed paying $300 buck a night for this crap. On the plus side, the hotel is very centrally located. There is free internet lounge in the lobby which I am using to write this. Do yourself a favor and stay at the Sheraton Tower across the street or stay elsewhere.\n\nReview 16:\nI have to say that the hotel did not appeared that great in shape, but when I was checked in by a GSA called Guillermo, I immediately knew that my trip would be good. He is so friendly and concerned about your needs. I was given a room served by a Lady called Estha Benjamin, who was always there with a big smile and prompt to serve. Waking up and heading for the restaurant was great everyday!!! At the door , Geraldo the restaurant manager, would welcome with a big smile and ensuring that I was directed to Dalisay (waitresses) who is full of energy and happiness. She would serve that delicious breakfast with a touch of joy and care. overall, I must say that I am counting to get back and meet those people who made my trip the best and the most relaxing one.\n\nReview 17:\nWe had never been to new york before so it was areal treat to find that the sheraton manhattan times sq. was so central to everything, our room was nice and spacious and spotless clean with really comfy beds , the noise level from outside was very low and with a really big flatscreen tv in the room it kept our 10yr old son occupied while we were getting ready to go see all the wonderful attractions there is to see,we would definetly go back to this hotel and would recommend it to anybody and the pool was great especially for kids.\n\nReview 18:\nWith the volume of guests they get here, which includes frequent busloads of students and airline crews, I'm sure it's difficult to keep up with the maintenance, but it seems like they've given up even trying. The front desk staff is indifferent and seem untrained. Gum on the carpet. Hair (not mine) in the bed. Clogged sink and tub. Peeling paint and wallpaper. Had to move the nightstand to retrieve my glasses and i won't even mention what i saw back there. Bachelor party in the room next door, which began at 3:00 in the morning. It's priced low for the area, but everything is sticky. It's worth it to spend a little more to go across the street to the Sheraton. P.S. Their \"high-speed\" internet is dreadfully slow.\n\nReview 19:\nThe location, a stones throw from time square, was absolutely brilliant. The rooms were spacious and reasonably equipped (safe, tea and coffee facilities, hairdryer etc.). As others have said, they are in need of a bit of a touch up (for example one of the handles on the chest of drawers was different to the others) but nothing majorly wrong or broken at all. Helpful staff gave us some different pillows as my friend was allergic to the feather ones they supply. Overall, very good.\n\nReview 20:\nPlace was clean and staff friendly. Walking distance to subway and time square. Not the cheapest hotel but definitely value for money. This hotel is under the starwood group of hotels. So compare prices on expedia and starwood. If both the same, book thru starwood for the reward points.\n\nReview 21:\nStayed there one night and could not go to sleep! They put me next to the service elevator room 2128... They should not rent this room, worse noise than NYC traffic all night! They sent up a tech. After complaining and he said \"oh well\" you can't help machinery noise. Thank god used price line,,,,,this hotel is a 1/2 star!\n\nReview 22:\nstayed at this hotel 23rd dec 2011 for a week ,was unable to sleep walls r like paper and doors bang constant all night ,the amenities and location were great but hotel is very dated but could have lived with that if we could have got a nights sleep reception was not one bit helpful even though i explained we were here for a week i found the main reception staff were not friendly but the information and security staff were friendly and helpful,ive stayed at the beacon hotel and also the affinia manhattan on prior trips and never lost a nights sleep so was totally unprepared for this after site seeing and shopping you need to rest well this is not the hotel for this, we also asked if we could have a late checkout instead of 1pm could we extend it to 5pm as we had a 9.35pm flight they said it would be $299 dollars i told them to forget it\n\nReview 23:\nI recently traveled with a group, ages 10-18 (excluding adults). Upon arrival our rooms were not ready and we sat in the halls waiting for the hotel staff to prepare them. Not only were we tired after traveling a long way, we were forced to listen to the staff argue with each other. The rooms are dated, mold and mildew were on the walls of the shower and the air did not work. The rooms were hot and stuffy and we were told to \"open your windows\". Being on the upper floors, the windows only opened 6 inches. I listened to the elevator mechanisms ALL NIGHT. There is a small \"gift shop\" whose hours were inconsistent, to say the least. No one addressed our problems and no apologies were made. STAY IN ANOTHER HOTEL, THE EXTRA MONEY YOU SPEND WILL BE WELL WORTH IT. If the above review appeals to you and you enjoy staying in a hotel with other groups then this is your spot. I WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE. EVER.\n\nReview 24:\nEverything was excellent. Super service and great service people- Louise, Jack, John, Daliya (Dolly) and all the other people that work at the hotel.The restaurant for breakfast is excellent. Can't wait to stay there again. They make you feel so good. They are the best and the hotel is very good also. Can't say enough about our stay with them. Would recommend this to all. Thank you Louise. Marguerite and Jerry\n\nReview 25:\nI am a travel agent and just stayed at the Manhattan at Time Square for the 2nd time with a group. Both experiences were very positive and plan to continue using this property. The rooms are larger (for NY standards) and very clean. We checked for bed bugs and were pleased that we didn't find any. The hotel staff is friendly and very accommodating. This hotel is a good value for the location and quality of the hotel. Can't wait to return to the Manhattan at Time Square!\n\nReview 26:\nOK, I stayed for 4 night. Good bits. Great location, nice big bed Bad bits. Outdated deco, geneally quite a dirty room, mold on the ceiling in the bathroom. That was bedroom number one. Staff didnt seem to care too much about changing the room, \"we are full\", and yet managed to find me a room. Bedroom number two, again, not overly clean. Dust everywhere. Wallpaper hanging off the walls. Bathroom is SOOO outdated it is untrue. I got bit several times on my legs, and the staff didnt even ask if I had a good time when I left. Overall. I asked if they could phone the transfer company for me, to re-check the taxi back to JFK. No, use a pay phone was the answer. The girl behind the reception was sullen, and they wanted $180 for theatre tickets that cost $90 down the road. No bar that I could find and restuarant was closed. HUGELY disapointed by this hotel, so much promise but a big let down. Find somewhere else when in NYC.\n\nReview 27:\nDollar for dollar this is undoubdedly the worst hotel I have ever stayed at. I can tolerate dirty rooms, slow elevators, unhelpful staff, cold water and TV service that does not work at a $60/night Motel Six. For a $300 per night Starwood hotel (even if it is NYC) this is just unacceptable.\n\nReview 28:\nAfter reading the initial reviews i was slightly concerned about this hotel, but upon arriving i was pleasantly suprised. The hotel was located in a superb area, the check-in was super fast and we got a free upgrade to a large corner room on the top floor. The staff were very helpful and friendly, anything you needed you got, whilst we were there for 10 days we only used the pool 5 times but it was immaculate and very warm. We didnt find noise a problem at night being on the top floor and unlike other reviews we could not hear anyone on either side of us, so to some up a superb hotel, which really is good value for money and worth every penny.\n\nReview 29:\nThe hotel did not live up to our expectations. The whole hotel has an 80's - style look and has not been renovated for quite a long time. As a result, the rooms are quite outdated and not clean (wallpaper coming off, mold in the bathroom). People were nice, except for the annoying concierge which made us call the taxi company ourselves. Any hotel which charges $300 a night should help its customers getting transport to the airport. The free WIFI in the lobby was nice but there are only 5 PC's for everyone. The biggest pro to this hotel is its location, in the middle of the Theatre District and in walking distance from Times Square, Rockefeller Center, the MOMA, and Central Park. Considering everything, I would however not recommend this hotel. Try to look for a hotel which offers better price/quality.\n\nReview 30:\nFirst id like to say that the location of this hotel is awsome. I live in new york and invited my friends to come visit me. I booked the room through priceline because it was affordable. We were 4 in the room, it was a little tight but Mohamed at the front desk offered us an extra bed for free, which really helped us. We weren't expecting a pool so, that was good surprise. Overall we are really satisfied with the service and cleanliness of the hotel.\n\nReview 31:\nI stayed there with my family. Room was small specially bathroom was really small but beds are very comfortable. We found Mohammad at the reception, he was very friendly and helped us find new york attractions, restaurant and subway. It is shopping season now in new york, Mohammad even printed some online coupon to get better discount at macys. We had a great experience in new york.\n\nReview 32:\nPart of the Starwood Hotels, although this property is not part of the luxury collection, I preferred it over the Parker Meridien. The staff at the front desk and the concierge were exceptionally helpful. The location is great, close distance to Time Square and Central Park. Breakfast was o.k. (if you are a Starwood platinum, it's free). Free use of computers (when available) in the lobby. Overall a great value for the reasonable price for N.Y.\n\nReview 33:\nFor US Business Travelers: Please stay away from this hotel. The rooms may be spacious, but the hotel is filthy. The bathrooms have mildew in between the tiles. The carpet is old and worn out. The furniture is from the 70's. There is dust and cobwebs on lamp shades. The televisions are flat screens, but the signal is very blurry. Also THIS IS NO LONGER A STARWOOD OWNED HOTEL. You may get the points, but this hotel is owned under a private company now. The service is terrible, the internet connection is unreliable. They gym has nice equipment, but stay out of the bathroom by the fitness center. Don't say you weren't warned.\n\nReview 34:\nThis is the second time we stayed here. The location is excellent. It is walking distance to the theaters. The price is good for the location and what you get. The room was updated, including a flat screen TV. The room and bathroom are clean, with fresh linens (much more luxurious than I expected for what we paid) and towels. The air conditioner worked well (temps while we visited was high 80's to 90 degrees and humid) so we stayed cool in our room. Hotel staff friendly and helpful. Housekeeping did a wonderful job cleaning our room daily. If you're looking for luxury then this is not for you but if you want a comfortable, clean place to stay in a great location at a great price then the Manhattan Hotel is for you.\n\nReview 35:\nLet me preface this by saying that we have stayed in several Sheratons all over the world and I am pretty flexible when it comes to accommodations. This was by far the worst we have ever stayed in. After we checked in, I was lying on our bed and I noticed a stray black hair or two (I am a blonde). After looking closely, I realized the bed was covered in hundreds of little black hairs. The bed had been made, but with the same linens. We called down to the front desk to have the linens changed. After two hours of waiting, we found a housekeeper in the hallway. She said our room wasn't in her area, but she would get us new linens. No one ever checked on the situation. The rest of the room was below average. The bathtub was rusty and falling apart. I would have been OK with that, but the dirty linens really grossed me out. The location of the hotel is great, but the service and cleanliness were unacceptable. We will not be staying here again.\n\nReview 36:\nSince we arrived to the hotel at 11 am the service was unforgettable. we arrived 3 hours before check in and eventhoug they should not have they gave us the room. The rooms were nice and we had an incredible, yet unforgettable time.\n\nReview 37:\nWe loved the location of the Manhattan ... right on 7th Ave with a view of Times Sq from the front door. The hotel itself is a quality product with good clean rooms, beds, and LCD TVs. Great indoor heated pool. Wish it had free internet though.\n\nReview 38:\nClean and very nice size room for Central NY. Check in speedy and polite, Concierge very pleasant and helpful. Position could not really have been bettered. Not much else to add. Recommended for a short stay, but anything longer than two or threee nights and you might want to cxonsider a hotel with more facilities.\n\nReview 39:\nWe stayed at this hotel 2 years ago and can say it was satisfactory and nice to relax in the pool after a busy day in the city. Hence we decided to stay again but then had a completely differenct experience. First bath tub was blocked and not draining, rooms felt dirty/dusty. We were fine in the city pollution all day but then were kept up coughing from the dusty room each night. When asking room service to clean rooms properly, little improvment was noticed, resulting in having to complain to the house keeping manager who agreed the room was not satisfactory but still not too bothered or apologetic. We decided to investigate the room further and found baking soda and a dirty spoon hidden under the mattress. We informed reception who assured us it would be dealt with when we returned from our day trip but this wasnt. Overall terrible service from management - would definately not stay again.\n\nReview 40:\nWhile this hotel is in need of a renovation, which is beginning, I can't say enough about the warm, thoughtful staff. Omar, the front desk manager, and Louise, my absolute favorite front desk person of all the many hotels I've stayed in for business, always make me feel that I have a home away from home in New York. Great location, good prices, warm, professional staff. Who could ask for more?\n\nReview 41:\nThe Hotel is in prime location and just a few steps away from Times Square however rooms are dated and dirty. It is quiet noisy during the night. The whole bathroom was flooded and water was running onto the carpet in the room when we took a shower. The sheets seems clean and were changed along with the towels everyday. The worth thing is that they have bed bugs. After the third night I wake up covered in bed bugs bites and I even found one sitting on my pillow. I reported it to maid who cleaned the room ut no action was taken. I am sure there a better hotels in the area\n\nReview 42:\nI would recommend this hotel to anyone visiting Manahatten. Location was great , could get early check-in , so everything was just perfect for us.\n\nReview 43:\nAlthough a bit expencive, and 2 of 5 computers in lobby out of order, we had a pleasent stay. The cleaning crew was very nice and helpfull, and coorperately to our specific needs (eg extra towels, becourse of many sports events, air frensners, present all day, allways with a smile) Great central location, helpfull piccolos, kind and helpfull receptionists.\n\nReview 44:\nI was wary of the bed bug reports that seem to be everywhere in NYC recently. So naturally I was lifting mattresses, checking every corner possible, etc. My room was very, very clean, even the bathroom. Absolutely spotless and I am very picky about hotel room cleanliness. Yes, it is a bit smaller but for the amount of time spent in the room, who cares. The location is perfect. I was able to go out and explore, yet come back to rest, clean up, etc.. as needed and head back out. Every staff member I came in contact with was very polite and helpful as well. The downfall, as mentioned in previous reviews, the noise level that transmits through the walls. I was around the corner from the elevators and could still hear them, although it wasn't too loud.\n\nReview 45:\nStayed for three days with three different friends. Louise at the Front Desk was extremely helpful. The rest of the staff was very helpful too.\n\nReview 46:\nOk, the hotel has probably seen it's best days in terms of decor but it still offers nice amenities with very affordable price. Our room was ok sized with a great view to Broadway. There was a nice flat screen tv in the room and a coffee maker. No fridge but there's an ice machine in every floor. Staff was extremely helpful all the way. Fitness center and pool were also nice (although Sauna was merely warm, not hot).\n\nReview 47:\nThe hotel location is perfect, behind it were the theatres.. And a walking distnace to the shops and all the attractions in times square, clean rooms but a bit tiny but thats normal for nyc hotels:) the staff were very friendly , their business center wity free internet access is a smart move it was very useful .. Id definetly come back!\n\nReview 48:\nwe stayed for 6 nights in may,this hotel was very handy to all the theatres,we were able to walk to the shows we saw,we basically used our room for sleeping and it was very handy to drop any shopping back to,or take a break for five minutes and recharge.we felt safe,room tidied daily,pool available,free internet for guests in lobby-approx 6 computers,very handy and i only ever waited 5-10 mins to access a computer,hop on hop off bus very close,plenty of places to eat also,awesome pizza and stardust cafe to mention a couple.we were very happy and thought it was good value for money\n\nReview 49:\nWe had a great time at the Manhattan @ Time Square. Kids loved the indoor pool. Confortable beds to rest before heading out to Time Square...exceptionally located walking distance to everything (central park/ 5th avenue/ time square of course)\n\nReview 50:\nI have been a starwood platinum for 8 years and have stayed at starwoods all over the world. have experienced crap all the way up to suites with butlers. this place is waaayyyy towards the crap side of the scale. one would think that with the fantastic location that they would renovate and make it a respectable property. its just old, tired, stained with limited services. This was my first visit there, and will be my last. i have stayed in 10+ starwoods in NYC. nice to be able to cross one off the return list.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26789, "query_start_index": 26791, "query_end_index": 26791, "truncation_seperator": "... 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{"id": "2515589", "pid": "2515589", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis is one of the most beautiful resorts I have every stayed at. As an RCI owner, and it was well worth the points. The pool is absolutely gorgeous. There are grills outside where you can grill lunch or dinner. The rooms are beautiful also, very comfy and roomy. I had a 1 room/ 4 Person max suite. It had a full kitchen, garbage disposal, wahser/dryer, and several other accommodations that other places do not have. It was great to be able to go to the grocery store, buy food, and cook at the hotel. The hotel is on the north side of the strip and is pretty far walking distance to many of the newest casinos, but you can drive and park at any casino or take public transportation. Other things- The staff was great. The valet was great. There is nothing negative that can be said about this place.\n\nReview 2:\nHGV is great because they're all the same. You know exactly what you're going to get. A clean room, great amenities, comfortable furniture. The best thing is the jacuzzi in the room. The location is a little far from the rest of the Strip, but we spent most of our time checking out other areas around the region.\n\nReview 3:\nNice property, very clean and well kept. Short driving distance from the heart of the strip where most parking is free. Stayed in 1bdr suite with great kitchen area including washer/dryer. Booked the day of stay and still got a great weekend rate. Would definitely stay again\n\nReview 4:\nI am a Hilton honors member and we went here for the weekend. A very beautiful resort - if you plan on staying in your room all day and night. The location is so far away from everything, it doesn't warrant staying here as you can't get back to the room during the day as it is not centrally located to anything. Also, the timeshare salespeople were rude to us when he realized we weren't buying anything telling us he can't have too many people decline or his boss will get mad at him. Lastly, the constuction noise next door kept me awake all night - very noisy. Would pick their different location next time.\n\nReview 5:\nThe suites in this hotel are spotless, spacious, and well appointed. Each and every staff member here treats you as if they've known you for years! Friendly, amicable, and articulate - from the desk help to the cleaning staff. Take advantage of a cabana for around $100 (5 hours). They're well stocked and the service staff checks in often to see if you want drinks or food. Wonderful pool with lots of trees. Nice bar at the pool and attendants EVERYWHERE!! Downstairs is a coffeeshop/ grocery/ deli/ pastry section. The only complaint here is that we often saw the coffee shop fully staffed with people that didn't know how to speak english, or couldn't understand it well. it created confusion on more than one occasion (though not with us...we were waiting in line). This was going to be our only trip to Vegas (ever), but we may come back purely to experiance this resort again!\n\nReview 6:\nStayed there for 14 nights from 06/05/07. Quality & cleanliness of the hotel & room was excellent., We had a 1 bed room which had a view of the strip. The staff were all exceptionally polite & helpful., no member of staff passed you whilst walking around the hotel without greeting you. The pool was also excellent & had beautiful palm trees all around it, it was very relaxing to lie back & listen to the warm desert wind to blow through the trees. We went to the timeshare preview & found the sales people to be very nice, it did take a long time & i actually bought a timeshare at this property as i was that impressed with it. There is a deuce bus stop right outside & will take you anywhere you want, the hotel is perfectly positioned in my opinion. The hotel makes you feel secure & valued & will be going back very soon. They must be doing something right to deserve #6 position in the whole of Vegas. Enjoy your trip, we did.\n\nReview 7:\nWe may be a bit biased as we own timeshare here. But, we love the fact that we can find peace 'n quiet in the craziness of Las Vegas. Easy to go get too everything, quick to get away from everything. Prices in the onsite cafe are a little too high for my liking, but hey, they're offering a convenience instead of heading outside to find coffee/snacks/drinks etc. We love the suites as they provide all the facilities needed to be self sufficient when you just can't stand another buffet :D Perhaps our only complaint is that the wifi is not the fastest and doesn't stay 'online' all the time, which seemed to coincide with the TV Audio going out ? A quick change of channel seemed to always bring it back (Room 22517). Also, TV service has NO HD channels (Hello, this is 2011 !) Shop around for prices, as King One Bedroom suites can be had for $100 (NOT Friday/Saturday).\n\nReview 8:\nI was very dissapointed to stay at this hotel ( especially as there are 4 Hilton establishments in Vegas, so you have to say the correct title to get to your correct hotel). After a very long and eventful trip, the concierge just tried to sell us time share, we tried to ask about the shows in Vegas, we were told \"you'll be lucky to get any tickets to any show...but ours are free, if you attend a small presentation\". And that was it, no help, just flogging time share, then they would ring the room to see if we were attending ta presentation. The room and facilities were ok, but not what i wanted from a holiday, the cold weather, the snow that cancelled the Grand Canyon trip and the naff location made it a poor holiday, not what i paid all that money for\n\nReview 9:\nJust stayed on night and the stay was both disappointing and irritating. Parking costs $8 for selfpark when other hotels with better locations have free parking and more amenities. Internet is agonizingly slow. This is simply unacceptable in this day and age. Who cares if it is complimentary when it isn't practical to use? Shower head is ridiculously inefficient with poor coverage. As a hilton gold member, they give me two free bottles of water. Like really? other hotels have two bottles of water for free... I moved to the Doubletree hilton by the Las Vegas airport and can write this review with decent internet speeds.\n\nReview 10:\nOur stay was in 1 bedroom suite which was very basic and was of a poor quality in all aspects - toilet not working on arrival, bedside lamps not working, no main light in bedroom, dishwasher still full, very slow internet and woke in morning with what appeared to be bed bug bites from the pillow across my shoulders, ears and hands. Checked out and filled in online form about our stay - received NOTHING in terms of email, acknowledgement etc from Hilton. Followed up with faxes to the HGV property itself and Hilton Customer Service Centre - still not one word of correspondence, feedback or apology. Disappointing stay and even more disappointing, no response from Hilton to online forms or faxes with issues raised.\n\nReview 11:\nWe stayed here for 3 nights. The rooms and facilities were all good. But the location was terrible if you plan to spend much time on the strip. You have to drive or take a cab anywhere you want to go. We did the time share presentation and it definitely took longer than they said it would and was a little more high pressure than I would have liked. They didn't want give up easily but eventually they realized we weren't interested. The high speed internet was not high speed at all. Very slow! We stayed in a one bedroom suite and the full kitchen is pretty nice if you plan to do much cooking. $8 per day for parking was a bit of a rip-off I thought.\n\nReview 12:\nI am a Hilton reward member and I was offered this room at a discounted rate/go for a timeshare presentation! When we check in I am told that the reserved room was for one King bed...and not the two Queens that I was assured to have! There were three of us, but originally there were to be four! I was told that I could leave if I wanted, but that my reservation was non refundable, so I would be out the money regardless! She gave me a business card to call and complain which was not cool! I upgraded to a room for a $25 fee per night with a living room and a pull out sofa, which was so ridiculous because I had to sleep sideways for the bed was too short! The room was nice, but I wasn't happy with my service! At the timeshare presentation the next day, I was rushed through which is not an understatement...8 minutes, which was just fine with me! I told them that I would not be interested in the property since my last two visits to a HILTON property were less than stellar! =(\n\nReview 13:\nNice respite from the casino atmosphere; Marketplace Store was a great amenity for short and long term guests.\n\nReview 14:\nThis hotel looks beautiful, however is far from being on the vegas strip. Location was decent, however the staff and sales people are terrible. If you are looking for a carefree vaction with little stress, this is not the hotel for you. They nickle and dime you to death, which normally does not bother me. Will never return to this hotel, especially after hearing it has bed bugs. Many places that are better.\n\nReview 15:\nVery comfortable rooms that come with fridge, microwave, extended cable TV, etc. (the larger suites have a real kitchen). Would have loved to use our mini-kitchen, but unfortunately, no dishes, etc. were provided. Doesn't quite make sense... We liked that the whole place as non-smoking and didn't have a casino, so no smoke could drift towards the rooms. The place has a very pricy deli store, and it has an internet cafe that was also rather expensive. Also the pool was not heated despite the fact that their website said it would be. The area felt kind of shady and we didn't dare walking down the strip from there. Lots of construction going on around it, but I'm not sure if there's any place around the strip where that isn't the case. The worst part was that even with all room doors closed, we could easily follow conversations held by people in the hallway or the rooms next door... Overall, we felt that there were too many problems with this place to make up with its advantages. We wouldn't stay there again, not even for a very low room rate.\n\nReview 16:\nWe stayed in a 1 bed suite, they do not have rollaways so we had to get creative to make the kids beds as we didn't want them sleeping in the lounge area, as it defeated the purpose of the living space. We managed though. The location feels remote & a bit dodgy. It's basically the last hotel on the strip just before stratosphere and we didn't feel comfortable walking the area at night, or even in the day with the kids. Esp on the Riveria side of the road. Just walking from the hotel to circus circus was fine though. We usually started the night there with a few drinks and got a taxi to the Bellagio area, which cost between $7-15 depending on traffic. It's hard to say how I feel about this property. The location is a major let down but it's clean large rooms and super friendly staff might make it worth a look again. With kids & a car it made it ok for us. For travelers without a car I'd probably give it a miss.\n\nReview 17:\nThis is my third time share property and I would say that this is the nicest by far. Great linens in the rooms and fluffy towels were an extra bonus for us. The bus stops right outside the hotel or you can grab a cab at any time. The hotel is very quiet which is nice after being in the noise all day. If you did not want to attend a time share presentation then you just ignored the welcome package and the messages on the phone. The marketplace had a good selection of snacks and wonderful cheesecakes for a great price. Would definately return to this hotel except that we did not like Vegas. On another note, if staying here and getting a cab from airport, make sure they do not try to take you the longer route. Our cab driver said it would be faster but more expensive, didn't ask, told us then said \"is that okay? Ended up being a $34 ride. We got a cab back to airport in which the driver went the direct route and it was $18.90.\n\nReview 18:\nThe staff was so friendly and helpful, the rooms clean and luxurious. The king-size bed was the most comfortable that I have ever had at a hotel- the linens were so crisp and wonderful feeling. The suite had beautiful furnishings in cool desert colors and there was even a washer and dryer. The bathroom was spacious and beautiful with a glassed-in shower and the bedroom also had a large bathtub. I loved it and felt like I was treated like royalty. I can't wait to enjoy it again.\n\nReview 19:\nAll they care about is trying to sell you a timeshare. Calls all morning asking if my stay is going OK and when you bring up an issue they say they cant take care of it. Why even ask me if you are not going to address the issue. Then they have the audacity to ask you to buy a timeshare. Not only do they blatantly refuse to help but they act as if you are stupid for even asking.\n\nReview 20:\nI have stayed at this hotel twice now and both times I was very happy and impressed. They have excellent service, the hotel staff went out of their way. The rooms are very clean and I never heard people behaving in a rowdy or loud manner. It was very peaceful, the front of the hotel is not crowded like the rest of the hotels on the strip. This hotel is located on the south strip, so you can walk to all the casinos however this Hilton does not have a casino, which I think is why it is peaceful. The pool area is fabulous, they have many pools and hot tubs. Overall, this was a great vacation experience in Vegas and I would go back here again. Highly recommend!\n\nReview 21:\nI stayed there with my wife and 2 preteen kids, and they enjoyed not only the hotel, but the room, which was spacious (Although next time I would book as 2 bedroom as opposed to a 1 bedroom). The on-site deli/shop is not too bad, ad we got a cab to take us to a supermarket where we bought food for the week. All in all a nice hotel, the only disadvantage is the location on the strip, but the bus stop is opposite the hotel, so it is not too bad.\n\nReview 22:\nWe have been Hilton owners in Las Vegas for over 10 years starting with the Flamingo property and moving the new one on the Strip. It is a very beautiful and comfortable property. Great pool. Yes, it is not right in the middle of all the action, but that can be a plus also. The bus stop is right there so you can get where you want cheaply or take a cab. We have always found the staff to be very friendly and helpful. It has been a feew years since we have been there as we have used our points to see other location but will be returning to Vegas soon.\n\nReview 23:\nAfter much deliberation of where to stay for eight nights in Las vegas, we chose this hotel and were absolutely delighted with our choice. We were upgraded to a penthouse suite which was fantastic. The facilities and service was excellent and the staff went out of their way to be helpful. The pool area was lovely and a lot less crowded than some other large hotels on the strip. There are plenty of sun loungers and beautiful palm tress surrounding the different areas. The whole hotel is in immaculate condition and sparkling clean throughout. I do believe the rooms in tower two are newer though than in tower one. The best thing about the hotel was that at the end of a very busy and exciting night at shows, restaurants and casinos, it was a real oasis of calm to return to.........which you can't find in many of the other hotels. If I returned to Vegas, there is no other place I would stay besides here.\n\nReview 24:\nThis is an ex-time share hotel, so it is not a full-service Hilton hotel, as you would expect. No lounge, no upgrades, but on the flip side - full kitchen, good views and a couple of stores nearby to fill up your refrigerator :) Other than that - you can find much better deals somewhere on the strip - because those taxi trips back and forth will add up, even the monorail ain't cheap in Las Vegas, so your overall cost of even one-day stay will be much higher. The staff is efficient, the rooms are ok, check-out time is 10am (I believe the \"super\" hotels have it at 11am on average). Again, FAR AWAY from the \"Strip\"\n\nReview 25:\nspent three hours at our \"meeting\" low pressure at first than attention span starts to falter after all the questions asked.then it's like \"what am I doing here wasting my time when the \"meeting was only supposed to be 90 minutes.after all the wonderful stuff they show and offer then they hit you with a sheet of your monthly payments and down payment which is outrageously overpriced for the average poor slob that attends,then your disgusted again that you just pretty much just wasted time here than enjoying your time to go out and do your own thing.this place is way out there by the stratoshere,in the ugly part of town and the wait for a cab is rediculous because they are only a hotel and not a casino.spent sooooooo muuuuch in cab fare.stay in the middle of the strip and spend more at the other hotels and you will save your self alot of leisure time,if that's more important to you.only reason we stayed here is because we got a phone call with a supposedly great room deal. will never again fall for the timeshare call.\n\nReview 26:\nThis is a tired old hotel which is in a seedy part of town. If you want to enjoy the atmosphere and craziness of Las Vegas don't stay here. It's a cab ride to everywhere and there is not restaurant or coffee shop in the hotel. Only a terrible marketplace which sells the worst food imaginable. The rooms they claim are suites are just regular sized hotel rooms with a microwave. We checked out 3 days earlier and moved the The Hotel at Mandalay Bay.\n\nReview 27:\nThis hotel is really a timeshare property with the Hilton name. Staff (all) very rude, unprofessional and not interested in meeting the needs of the guests. Concierge service is a joke. Front desk line always busy and housekeeping never responds. Hotel does not acknowledge or recognize the Hilton Medallion program and books award rooms at the most awkward and undesirable spots on the property. There is no restaurant on the property where guest can have a nice breakfast or dinner. The pool area is saturated with not your typical Hilton guest with heavy drinking, noise and obscene language. All signs of a timeshare property giving away free nights to anyone that will listen to their presentation. When back in Vegas, I will avoid this property at all costs. Additionally, the location is at the farthest end of the strip and the cost of transportation to and from the good spots on the strip will cost you a good penny.\n\nReview 28:\nHotel was very nice and not costly at all. The hotel is near the Sahara Monorail Station so there is easy access to getting around and there is also a free shuttle to the Wynn. The beds are very comfortable and the rooms are extremely quiet. No complaints and would definately stay there again.\n\nReview 29:\nWe went on a $100 two night offer as long as we took a 2 hour tour. We left as soon as we got there. Hear is what is missing. No Restaurant No Bar No Gambling Nothing, went ot Ceasar's instead.\n\nReview 30:\nWe just came back from our first stay at a Hilton Vacation Club. Since we are Marriott Timeshare owners we were offered this stay as an attempt to sway us to buy time here. We were not dissapointed. The Hilton is a nice timeshare located close to everything on the strip. The rooms are very nice for families. I would not recommend this property to anyone who hasn't visited Las Vegas before, or who is not used to a timeshare resort. This property is on the small side for a resort, and the pool area is a little small as well, however the resort is new and still in the process of expansion. Everything in the rooms is new and decorated well. Our 1 bedroom was the perfect size for a family of 5. We were treated well from all the staff from the moment we arrived to when we left. We have nothing but good things to say, we are considering purchasing another week through Hilton. So, all in all It worked for us!\n\nReview 31:\nThe parking is very inconvenience, you have to walk through a long outdoor path to get there. The bathroom sink drains water slowly, so you need to be very patient when using it. The heater makes very noisy and blows wind right to rhe bed so we couldn't sleep well. There are two iHome units in the suit, which was nice. Unfortunately one of them is not working. I called the hotel operator on monday morning and was told she's sending an engineer to fix it. It's Thursday afternoon now, and no one ever showed up. The HGV club call center lady lied about the gift we would receive, and we found a different story when we met the salesperson. We're glad we backed out earlier enough. And we feel very luck we didn't purchase any HGV plan as this is definitely not the right club we should join.\n\nReview 32:\nMy wife and I booked out stay thru RIC. We were told that we would have daily house keeping and we did not. We did not even get a call to see how things are going. The pool was great, food and drinks were pricy at the waves bar, but all and all the 5 days we were there was a much needed vacation.\n\nReview 33:\nJust retruned from HGVC Resort on the Las Vegas Strip. Enjoyed my stay and though a little out of the way the self parking was free and convienient. At the quite end of the strip though with the builidings comming up it may not be as quite in years to come. Staff was friendly. Great pool area with sun from noon on. Pool service was slow to lacking but great margaritas. Nice gym. Food service is lacking with only the poolside grill and store with limited service avalible. Don't plan on walking anyplace, just get a rental car (lowest rate I have paid in recent history) and enjoy, all the casinos have free parking behind them and plenty of walking to be done inside the casino and between them. Family Freindly place.\n\nReview 34:\nThis place is nice. First time in Vegas and the first at this hotel. We are members and were invited out to Vegas. Loved the room and hotel overall. The weather was nice. Ride to the hotel from the airport was not long. Cab driver not the best. My wife and I had a nice time. Used the Deuce for all of our travel needs, and even walked all the way down to the MGM Grand one day. This hotel is located on the North end of the strip between the Sahara and Circus Circus Casinos. Not too far from the Wynn Casinos. There is no restaurant in this hotel but there is a place to buy food if you wish. I cannot comment on parking because we had not car. The staff was helpful when needed, although we werent informed how to use the elevator with the room key. After a few trips up and down a helpful guest explained the procedure. Overall a good trip and I would return.\n\nReview 35:\nHotel is on the strip but far enough to need a car. We were disappointed that the parking wasn't free b/c everywhere else in Vegas is for free! Overall, nice and quiet hotel though.\n\nReview 36:\nHotel 5 was Hilton Grand Vacations on the Strip. At the top of the strip but before Stratosphere this is more of a timeshare establishment. It did have it's advantages - like a laundry downstairs. Also, was a great break away from the casinos. Across the road from the partly built Fontainebleau. There is no getting around the fact that the top of the strip is less 'desirable' than the lower end but it was a good stay. Would I stay here again? Yes but not before Paris/Bellagio and Stratosphere (though it did have a laundry). Tip: Avoid the timeshare sales people. Casino - no Food - Cafe downstairs, McDonalds down the road. Hotels we stayed in were: MGM Grand Paris Stratosphere Bellagio Hilton on the Strip Luxor Venetian\n\nReview 37:\nI just recently stayed at the Hilton Grand and I must say it was better than I expected. I was looking for a hotel to stay for three days while on a business trip. I did not want to stay in a hotel with a casino. This was perfect. It was at the end of the strip. Far enough away that I didn't have to hear or see all of the people walking the strip but close enough that I could drive down the strip if I wanted to. The bed was nice and comfortable....my favorite part of the stay. I would definitely go back to this hotel.\n\nReview 38:\nI stay here on a regular basis when I am in Vegas on business. It is always a very good experience.I am not a gambler so staying at a casino is not of interest. This grand vacations property has wonderful amenities - great outdoor pools, exericise facility, deli/market, game room. If you are looking for a hotel with restaurants, a casino and night life this is not the place. If you enjoy hitting the town and then coming back to a tastefully appointed quiet hotel with wonderful amenities then this is the place for you. Tip - if you are not into timeshare stay away from the sales pitches. They will not badger you if you make it clear that is of no interest.\n\nReview 39:\nThere is no true restaurant here, and they tell you to walk \"two blocks\" down the strip to across from the Stardust Casino for a good restaurant, not owned by the hotel. But that distance really is half a mile, based on my rent car odometer door to door--they lie. So a meal requires at least a one mile round trip on foot, unless you settle for a sandwich at the hotel. How good is a hotel with no restuarant and located not near any restaurant? Not good in my book. Also, there were plumbing issues, and the wake-up call system failed me.\n\nReview 40:\nWe just returned from a stay in Las Vegas. We stayed at the Hilton Grand Vacation Club in a 2 bedroom suite complete with kitchen and master bath. The rooms were very nice but the location is at the far end of the old Las Vegas Strip. There was no security outside the hotel so you could not walk to nearby Casinos, there were drunks out on the street and poor lighting and at least 2 blocks to next casino. This is a huge hotel but it has no restaurants or gambling. There were no transportation except cab to other hotels where you could get meals. This hotel would be good for a family if only they has 2 bed rooms. Rooms are only available with one king bed so if you have kids too bad. Also they are doing construction next to the hotel that starts at 6 am. I asked for a room facing away from construction\n\nReview 41:\nI really liked being close to the casinos and shows but did not want to be in the middle of the chaos in Vegas. This hotel did not have a casino. I really liked the kitchenette and the spa and the warm pool! Everything was within walking distance and the bus for Grand Canyon picked us up from the hotel. Very good service and friendly people and concierge.\n\nReview 42:\nTraveled and stayed with friends in a 2-bedroom apartment-style suite, plus 1 studio.This is a non-gaming property on the north strip, and it's located between the Sahara and Circus / Slots, which was fine for us but may not be for others. The rooms are great & impeccably maintained. The rooms & suites have everything you might possibly want or need, and the kitchen was well-stocked. All employees were welcoming & accommodating. The pool area was good but did not seem large enough for a property of this size. The only downsides to the property - (1) The parking garage was inconvenient and a bit of a walk, and valet would not permit call downs on cars; (2) the food down stairs was not good and lines were long for breakfast - skip it! (3) The spa was not up to snuff and mixed up our appointments. (4) There were only king beds available. Those negatives are things I can deal with. Would stay here again. I think it's a great value for a clean & well-kept place. I'm looking forward to trying other Hilton Vacation properties after my experience here. :)\n\nReview 43:\nWell appointed and modern. We stayed in the 'new tower' (tower 2) which had a quiet aircon system and large plasma tv. The hotel is at the N end of the strip but has no casino, no shops - it's just an hotel. Self-parking too. This makes access in and out much easier, especially when you have a lot of bags. Good value at $283 inc tax for a Saturday & Sunday night via expedia.com\n\nReview 44:\nThis is one of Hilton's newest properties and it has one, two and three bedroom condos. Beautiful place and all non-smoking and no gambling there. Refreshing for Vegas!\n\nReview 45:\nWe were invited to stay for 2 nights for free- as long as we did the time share presentation. It is a nice place- the 1 bedroom had beautiful kitchen, living room, then separate bedroom with a jacuzzi bath tub, and a shower in the bath room. The room was nice, quiet, curtains kept things dark during the day. The view is nice (we were on the 26th story). My complaints: Hilton should have a shuttle from the airport, or at least a shuttle to their other places. Shower very slippery Location is far from the main part of strip. (Though the regular Hilton is even farther away) Pros: Quiet place Nice room. ( I did not really check out pool etc) I did love the jacuzzi in the bedroom- nice place to wind down, can see the TV from it. The time share presentation was not very pushy, took I think 60 min of our time.\n\nReview 46:\nWe stayed at Hotel from March 9th thru 13th. Hotel was very clean and staff was very friendly. We arrived in Vegas around noon, no problem checking in early. Short walk to the Sarah Monorail, made it convenent to go to hotel to hotel. Made reservations on Hilton website. Hotel never tried to get us to go to a timeshare presentation.\n\nReview 47:\nHave been to Vegas several times for both business and pleasure. I usually try to stay right in the heart of the strip and usually book Paris, Bally's or Monte Carlo. This time around, decided to pay just a little bit less and booked the HGV on thr Las Vegas Strip. The location is OK and everything is still fairly close, but the hotel 100% made up for the location. Great service, rooms are new and offer great amenities. I think I just found my new Vegas regular. At this rate, the hotel is a steal and the service, well that is fantastic. highly recommended.\n\nReview 48:\nI found the hotel to meet the continuing high standards of the Hilton hotel chain. This is a good hotel if you plan a long (over 3 days) stay. Recommend paying extra for the suite with the kitchen so some of your meals can be prepared at the hotel. Great excercise facility. For going to the casinos the Circus-circus is two blocks away but for the others the bus picks up on the street outside the hotel. It is called the Duce bus and runs every 12 minutes or so. (operated by Las Vegas transit). Costs $7 for 24 hours.\n\nReview 49:\nMy wife hated the thought of staying in a casino hotel and this was the perfect option. After the long flight from Australia, a painless check in was more than appreciated, Staff are friendly and helpful, overall facilities are just what you'd expect and location although at the north end of the strip means a fair bit of walking or taxi rides, it's near the monorail for another option. Rooms are great and the king bed nice and roomy for us tall people. I'd go back in a blink !\n\nReview 50:\nShared a pair of adjoining apartments with family, although a bit 90 's dated they were well appointed and comforable for several nights. We didn't make much use of the cooking facilities as eating out is the thing to do when in Vegas but for folks on a budget or with small children full facilities would make cooking a straight forward experience. The hotel is away from the main part of the action but only a short walk from the Sahara and Stratosphere casinos so a quiet night/day sleep always ensued - very useful in the 24hr action of Vegas. There was also a decent pool and sun lounge area for guests tended by friendly waiters and servers.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32003, "query_start_index": 32005, "query_end_index": 32005, "truncation_seperator": "... 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{"id": "2515848", "pid": "2515848", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nCheck in not impressed went to room bathroom toilet was used with a bowl movement had to call housekeeping thought the toilet was going to overflow after he fixes with a plunger they didnt even reclean the batroom the room has bad hadn't been renavated ian least 10 years or more was not a good stay stay away should have spent more money to stay at a better place staff and service and place was aweful\n\nReview 2:\nThe madness started from the moment I checked in. 2 hours later I was finally at the front of the line and sent to a stale, musty room. I called downstairs and immediately requested a room change, which took an additional 45 minutes. My stay was for 4 nights and on my 3rd I was accompanied by a hefty, disgusting bedbug crawling across my comforter. I called down, they filed a report, took the bug in a specimen cup, and changed my room...then nothing! I expected some sort of apology, compensation, etc. They claimed that they inspected the room and found no more bugs so they are not at fault...what??! I couldn't believe it. I've spoken to managers and even wrote on their facebook page. They deleted my post 3 times!!! They're service is horrible. I've stayed there MANY times before and loved it. I heard ownership or something was changed. Whatever the case, I will never again in life patronize that hotel or casino!\n\nReview 3:\nHaving just returned from this hotel - Monaco Tower, we found it clean and the staff were very friendly and helpful. Did try out the breakfast and evening buffets and found them good value for money. Would stay again. But did contact the hotel manager Jay Frfanken before setting out due to the comments on this site.\n\nReview 4:\nThe package included a free wifi for duration of the stay which I chose this hotel for. It never worked not even for few minutes during my 4 days of stay at this hotel. to make the matter worst, I was never able to get hold of the front-desk. Anytime I called them, I was put on hold by an automated voice system saying that their agents are busy and I should hold. After 5 to 10 minutes of holding and not getting any response I would hung up. I tried them during 4 different time of the day and nights with the exact same results. The worst part was the front desk agent that was very rude and argumentative, when I brought to her attention of my dissatisfaction of their lack of customer service.I would not recommend this hotel to anyone.\n\nReview 5:\nThe Riviera is the ONLY casino that I frequent in Las Vegas because over the last five years (several return visits), I have never had a bad experience.....just the contrary...VERY good experience. The check-in is organized, the rooms are conveniently located and clean, the food is very good, the staff is very accommodating and the overall experience is very pleasant. I would like to compliment two Riviera individuals in particular: Dave Pate and Addy Coco. These two employees always make sure that my trips are PERFECT!!!!!!! I have developed friendships with Dave and Addy which make my trips to the Riviera like going back to visit 'family:... Dave and Addy....thanks for EVERYTHING!!!! !\n\nReview 6:\nHad a very nice pleasant 2 day stay with me & my dad. The room was great as well as the staff & food there. I recommend it to anyone visiting Vegas!\n\nReview 7:\nLooks nice from the strip until you actually walk inside. The odor of the hotel will make you have an asthma attack. The corridor where the so called guest room is located is so dark that if I was a would be robber, this is the place to hang out. Although the room rates was cheap, under $50 for us, Do your self a favor, spend a little more and get a more decent place to hit the sack at.\n\nReview 8:\nStay anywhere expect the Riviera hotel and casino vegas. Building is falling apart and staff are extremely anal and unfriendly, never mind the total lack of respect for its paying customers! Just stay somewhere else!!!!!! For more info, please e mail me at info.danocutts@gmail.com\n\nReview 9:\nMy husband and I received a free stay in the Riviera for going to a time share presentation. When we walked into the casino it was like being transported back into the 70s. The whole time we were there, there wasn't a single song played in the lobby or the casino that was made after 1979. And the people who worked there looked like they had been working there since the hotel opened. Sadly, it seemed like there was never more than 10 people in the hotel. It was very depressing. And the Riviera is so far from most of the action on the strip that we ended up spending as much in cab fare as we would have spent on our hotel room.\n\nReview 10:\nThe rivieira was quite disappointing. There was an endless line for the check in (took as 45 minutes), the room was extremely hot and the towels were dirty. Just go there, if you want to save money.\n\nReview 11:\nTraveling with 3 adaults and 2 children, called for reservations 1 week in advance, comped 2 days, good, needed two rooms (ajoining) was told we would have one room with king bed, and one room with 2 beds ajoining, no problem comped both rooms, when we arrived late at night, took forever to get to check in long line 18 or 19 stations with only 2 people working, when we got to check in, lady was rude, charged us for one night 2nd night free for one room, didnt get ajoining rooms that we had reserved, got 2 rooms ajoining with 2 beds in each room, would not do deal that was given me on the phone the week before even though we had conformation # etc. The only good thing that happened at the riviera was at 24 hour coffee shop waiter by the name of andrew, he was polite and very efficiant,(he should find another place to work he is to good for the riviera) Will never ever stay their again... stayed one night left and found another room elsewhere to make this trip barable....\n\nReview 12:\nWe had a nice room overlooking the pool. The room had been redone and the bed was great. Airconditiong worked good. The bathtub needed a redo but the room and bathroom were clean. We were a little nervous about staying because of the reviews but it turned out ok. We ate at Kady's the first morning and it was fine. The second morning we tried the buffet and it was awful. I don't think the scramble eggs were real eggs. There were bagels but nothing to cut them with. The choices were limited. The room was dark, dreary and depressing. We weren't in Vegas to do Vegas so the location wasn't a problem. As far as I am concerned all hotels in Vegas stink from the smoke. Wanted to say that the lady that checked us in was very friendly and upgraded our room.\n\nReview 13:\nI frequent the Riviera Casino at least once a month due to their extremely friendly staff and comfortable rooms. I book all my rooms through Christina Dunbar and she is always courteous and provides excellent customer service. My rooms are always available upon check-in and are always clean. The Riviera may not be a super luxurious casino, but the atmosphere is a lot more comfortable than any other casino I have visited. Kudos go out to all of the staff at Riviera especially Christina.\n\nReview 14:\nIt took over two hours just to check into this hotel !!! They had only three clerks working the check ins and when we got to the front of the line and were next to check in, one of the clerks closed her window and took a break !!! Unbelievable !!! The only good thing about our stay was the bed. The bed was great. The walls are tissue paper thin and you can hear everything going on in the next room. The pool and cabana areas were good. The buffet was horrible and way over-priced. If you like to look out of the windows at the strip, good luck, the windows were so dirty that you could hardly see out at all. We would not stay here again, even if the rooms were FREE.\n\nReview 15:\nroom were dated and smelled like sour carpet, check in and out was very slow took a long time, staff was less then friendly, some of the dealers at the tables acted like they hated being there were not friendly at all will not stay there again.Some friends that went us had to change room because theirs was so dirty bath tub was filthy.\n\nReview 16:\nI normally stay at TI when I visit Vegas so my opinion may be a little skewed. The room was average with an incredibly small bathroom (R801). The casino smelled bad. It was like a cross between cigarettes and BO. Not a pleasant experience at all. The pool was ok. The only good comment about the hotel was the staff at Katys coffee shop(?) were excellent. Friendly and service oriented. STRONGLY URGE YOU TO STAY ELSEWHERE.\n\nReview 17:\nmy wife and I had great time !!!! check in was 5 minutes, room 6387 was great, monaco tower. ate buffet in the morning fresh omelet was great! along with fresh fruit. the casino was set up nice and the slots did pay well. The new management is doing a great job of fixing up this place. staff was also great and friendly. would tell everyone great deal and will be back soon. thanks for a great time in las vegas.\n\nReview 18:\nI drove into town and was looking for a cheap clean room. I used my hotelpal application on my IPHONE and discovered the rate was $32 for the night. I then checked trip advisor and found mixed reviews. It seemed the great reviews came from those guests staying in the remodeled rooms. Withing 15 minutes I was checking in and requested a smoke free room. I was assisted by Maria at front desk who was very friendly and kind. She explained she was giving me a room in the remodeled tower which I believe is the Monaco. My room was in excellent condition, large king size bed, duvet bed cover, flat screen tv, granite countertop in the bathroom, dark wood furnishings and cold a/c. The room view was decent and the bed was very comfortable. Parking was free and no hassle. The public areas are a little dated but are in fair condition. It exceeded my expectation. Thanks\n\nReview 19:\ncouldnt fault this hotel staff brilliant. rooms clean and kept in good order. good variety of shows in hotel. food for all tastes in food court or british pub. the cocktail waitresses are brilliant and very friendly dont listen to stuck people slagging of this hotel. book your holiday and enjoy its fun. we stayed 2 full weeks and couldnt fault the place. and im definaetly going back.\n\nReview 20:\nThe staff is pleasant, though there are far too few of them. At any given time, there were 5 to 30 people in line and only 2 desk attendants. Don't expect any modern amenities: no in-room coffee, no computers/business room, no automatic check-out. Ordered espresso from the menu but was told the machine is too old to fuss with to make it. Because the Riviera is 'having housekeeping problems,' it took one hour, 2 phone calls and a visit to the desk for towels to be delivered. They are having remodel problems as well: upon check in, we were told the water would be shut off to our room the next day for 4 hours (no discount or small comp offered). Construction in various parts of the hotel is ongoing. Wait until they finish rehabbing before you stay here.\n\nReview 21:\nwe have stayed at this hotel four times and every time our stay was perfect. our host christine dunbar is a very special person to us, she treats you like she has been your friend for years. we have always had a very nice room waiting for us. we find being towards the end of the strip is very relaxing and quiet, and we can still go to the busy part of the strip if we want to casino hop. all the staff are just wonderful, we would like to mention a couple special servers from the casino they are gwen, celeste and maria. all of their satff have always mades us feel welcome, keep uo the good work. lutz and linda canada\n\nReview 22:\nWe spent a week at the Riviera after some friends referred us to it. When we checked in, the clerk gave us a triple upgrade at no charge. Since it was late at night, we were the only ones in line, so check in was timely. Room was immaculate every day, but sheets on my bed were too small. Asked for new ones, and they immediately fixed the problem. Bed was extremely comfortable and room was always quiet. It was in one of their totally nonsmoking towers, which was great for us. Everybody was friendly and helpful the entire stay. Enjoyed our visit very much. We booked it on priceline.com along with our flight and rental car...the price was more than reasonable. Would stay there again...and will!\n\nReview 23:\nThe hotel isn't one of the fanciest in Las Vegas but it is also not the most expensive . It's very convienant to the Las Vegas Convention Center and other hotels . Service is good and the restaurants are excellant\n\nReview 24:\nIf you are coming to Vegas for a convention and you are on a tight budget and only need a bed art night, then this place is ok. However, if you want to see Vegas, have a nice meal (either at the hotel or close by) then this is not where you should stay. The casino is ancient, run down, and mainly resembles a maze. They have a food court with various food type options, but it's self service and the food is below average. If you must eat there, they the Indian place on the left hand side, it's probably the best. Te rooms are small and outdated, but they are clean. They have minimal amenities, but again, it's sufficient. My room did have a fridge and not a minibar, so I was able to stock it with drinks from the ABC Store downstairs. The hotel WiFi is a joke, and didn't work most of the time. Be forewarned that getting a taxi from here is difficult as most taxi's don't want to come down this far on the strip. Give yourself plenty of time.\n\nReview 25:\nI stayed here for a business trip in Feb 2012. The room was clean, comfortable and it looked like it had been recently renovated. If you are looking for an inexpensive trip to Vegas this is a great spot! The only complaint I have is that the check in process took almost an hour because there were only two people on the front desk while there were about 100 people in line.\n\nReview 26:\nWe won a 2- 4- 1 vacation for a Halloween costume contest and this is the hotel we received. So its not conveniently located, but we would leave every morning and just start walking. When we got tired we would jump on the bus to get back home... or downtown... (only $7 dollars a day) best deal if you are just sight seeing . Our first room was wwwwaaayyyy small, many things were not working so we were moved by the next day. Different tower, better room. The beds were very comfortable, and for the price... a great time we had. oh yeah.. take the shuttle from the airport, vs. a taxi, much cheaper. Have Fun and Good Luck ! !\n\nReview 27:\nThis hotel is in the perfect spot to go to both new and old Vegas. It is about half way between Fremont street and the new strip attractions. We would recommend a car rental to stay here since the bus is quite a meat wagon. There is a Hertz car rental in the back lobby and the staff are very nice. Most of the best restaurants are off the strip making a car a necessity as far as I'm concerned. You can rent the car with the money you save on your room. There is a Denny's and Peppermill almost next door for a less expensive meal. The pool is very nice with a free towel service and lounges. The rates are very low and the rooms are old but clean. I loved the nostalgia in this hotel. There are stars out front for Elvis, Sammy Davis Jr. , Dean Martin and Liberace to name a few. If you've seen one casino you've seen them all but this one has a very large bingo hall if you like that. I heard that the odds are better to gamble here but they could use some 5$ blackjack tables.\n\nReview 28:\nMy lady and I are in our mid 20's and early 30's and we had a blast. People say their are long check-ins, but we were in and with an upgrade to Monico tower in a matter of moments. We checked in about 11 pm on a Monday with no hassels. The food is so so on the cite but food is everywhere in vegas. The tram is a ten min walk and takes you all the way to MGM in moments. Nice people, descent tables, and overall happy with our stay, oh and house keeping was on it every day. Thanks Riviera for making my ladies first vegas trip a good one.\n\nReview 29:\nIt takes 2.5 hours to check in. They have a line out the door at all hours. The people at the desk once you get there are rude about it. I have stayed at the Luxor, and Stratosphere both were way better than this dump. The pool smells and had stuff floating in it. It had no party scene at all. I contacted them by email to let them know dissatisfied I was and I got no response. The worst place ever.\n\nReview 30:\nI only stayed for 2 nights, But considering that this one oldest Casino property and Hotels on the strip. it has great make over. The rooms are modern and nice.and best of all cost of the rooms are resonable..\n\nReview 31:\nDebra registered me about 11:15 PM on Friday the 13th April, 2012. She made the whole process enjoyable and pleasant, and I am writing to complement her on wonderful, friendly and professional service. She was definitely worth the long wait in line and I think the hotel should work on cloning her! Thank you.\n\nReview 32:\nOn a recent trip, my husband and I ate at the buffet at the Riviera Hotel and Casino. There wasn't a good variety of food and the food that was present was old and looked stale!!! It was barely edible!!! Not worth the $$$.\n\nReview 33:\nI have been going to Vegas for many years now and I travel there at least 3 or 4 times a year and has stayed at the Riviera Hotel and Casino every time. The rooms were clean, housekeeping was excellent and the staff was very friendly . The food is Great. Every year we have between 60 - 80 people flock in for a big super bowl party. My Host Mr. Dave Pate does an excellent job of organizing this event. He is always available to help with any of our needs. I would not stay anywhere else.\n\nReview 34:\nI want to give a special thank you to Dave Pate for making my stay at the Riviera very comfortable and more than I expected. He was very accommodating and organized :) I stayed at the Riviera during Super Bowl weekend. During this time my room door got stuck and wouldn't open/close and my asthmatic sister was stuck in the room. I waited over 2hrs outside with my mom for maintenance. We were told that maintenace was very busy and would get to us when he could. This was unacceptable and as soon as I spoke with Dave he agreed and within minutes of that conversation maintenance came and fixed the door. Dave made us a priority! Thanks Dave :)\n\nReview 35:\nCheck in was quick - the only problem was finding our room; we were not told which \"tower\" we were in. But the room was clean, the beds comfortable; when we called for assistance to open the safe, Bellman was there very quickly and then we had a late night flight, so they allowed us to keep the room for an extra 3 hours. Made our first experience of Vegas a positive one.\n\nReview 36:\nI have stayed at this hotel a number of times over the past ten years. It hosts a convention which I attend and is therefore the obvious place to stay. The Hotel rooms and public areas have been remodelled recently in an attempt to inject a breath of fresh air into this dated Las Vegas Hotel. Unfortunately customer service has gone down hill. Check in is a tiresome process and long lines are not uncommen. Last weekend saw delays of two hours or more! Free wi-fi looks good however the system is useless wih low signal and very slow connection speeds rendering the whole excercise futile. We were expected to pay the full room rate up-front, usually we have paid on departure. I guess this is a result of the hotel's chapter 11 financial situation. not a good omen. I shall not be returning to this Hotel. Time has run out for them. There are many more Hotels on the strip which would appreciate my custom. I look forward to visiting them in the years ahead.\n\nReview 37:\nGreat stay at the Riviera apart from the slow Check-in which is very annoying when one has been travelling for 20hours from the UK and the horrendous music played around the pool at high volume especially at the week-end for some reason which was driving people away i swear maybe this is the idea to get folks back inside spending money. Great room in the Monaco Tower very well serviced too by a lovely lady.\n\nReview 38:\nStayed here for one night. Waited for an hour in line just to check in to have the double bed room not avail except in a smoking room... which we didn't want. Check in desk staff was courteous and were apologetic of the wait. They really need more than 3 staff working the desk. No guest should wait more than a few min to check in. A rollabway bed was delivered to the room promptly and was surprisingly comfy. Our \"upgraded\" room was small compared to modern business class hotels that charge the same price. Loooong walk to get to room but I guess that how all the mega hotels are in Vegas with thousands of rooms. This hotel seemed like it hit it's peak back in the 70's and didn't remodel since then. There are definitely better choices.\n\nReview 39:\nApparently \"Unbelievably Bad\" had a bad experience, but we stayed at the Riviera for the first time from 10/25 to 10/31/2011 and had a great room that was absolutely clean, beds comfortable, absolutely no bedbugs and believe me I did the hairdryer test before unpacking as I would have done at any hotel we booked. One minor problem with the toilet that was corrected with one call to maintenance within 15 minutes. The staff was friendly and helpful. We had absolutely NO problems and would stay here again and recommend this hotel to anyone.\n\nReview 40:\nThe Riviera is the worst hotel experience I had while traveling. I was not expecting something exceptional given the price, but I still expect something clean and acceptable. Far from it! First, we had to wait 50 minutes before getting our keys when we arrived. After all this time, we learned that the non-smoking Premier room we had booked was no longer available and the only room available was a smoking oasis room by the pool. The room stank of cigarettes and was so old and ugly. The cleanliness of the bathroom was poor. A very loud party was held in the pool until the morning. I do not recommend this hotel to my worst enemy. It is not surprising that this hotel is in financial trouble in recent years.\n\nReview 41:\nWe had a CONFIRMATION number for a room with two queen beds. Imagine our surprise when we got there and were told we had a KING size bed for 4 people!!!! I told them they had made a mistake, we were CONFIRMED for a room with 2 beds. We were told by the desk clerk and 3 managers that a reservation only means you have a ROOM not that you get what you reserved!!!! The room was decent, but once you added a small roll a way and two adults had to sleep on that. The casino and adjacent rooms could all use a makeover. Cigarette smoke was horrible, obviously they have poor ventilation. While the staff was respectfull, I wouldn't go so far as to say helpful at all. I would avoid this property... there are so many other NICER options where I'm sure a CONFIRMATION of a RESERVATION means you get what you asked for!\n\nReview 42:\nNo internet access although you pay for it. So I'm screwed and can't work. R steakhouse staff rude. Buffet is disgusting. Call front desk and be prepared to be on hold forever.\n\nReview 43:\nWas worried having seen some reviews about cleanliness. Was pleasantly surprised, room could not be faulted and staff were all pleasant. Hotel has an old school charm - the casino is quiet compared to midstrip but still ok. If u r low in budget and want to spend money in Vegas rather than on a room worth a punt!\n\nReview 44:\nIf you stay here you have to get one of it's remodeled rooms, because if not then it's just not worth it. Everything is old, and kind of ugly. On our way from the lobby to our room we had to go through \"under construction\" spots, with workers and everything. The buffet is super ooooooverprized even though it is like 15 dolars! Stay here only if you cannot afford anything else, as we did at the time!\n\nReview 45:\nEven though the Riviera is one of the older hotels on the Las Vegas strip and down the road a bit from the newer venues I found great value. It wasn't just the lower room prices I enjoyed, it was the wonderful service from the staff. They seemed to enjoy their jobs and beha Ed as if they where happy to see us. The room we had was comfortable and clean and well maintained. I have stayed at a number of hotels on the strip in the past and I'm sure my choice will be the Riviera on my next visit to Las Vegas.\n\nReview 46:\nWe got it at a nice price and it served us very well for the few days we were there. Can't understand some reviewers saying it was far away. It's on the strip a bus , cab or walk away from anywhere you want to go unless your too lazy to move. Forget about the eating choices and get outside. Nice pool area and friendly staff. We have stayed at luxurious 5 star resorts around the world but for the price would have no complaints about The Riviera.\n\nReview 47:\nMy husband & I have been going to Riviera for a number of years. We have brought familly & friends with us on different occasions. Our stay has always been great because of a couple of people that work there, namely Addie Coco. We can honestly say if we needed or wanted anything, Addie was there to help. As far as being courteous, helpful, caring, there is no one better. Her job is ver important and so are her guest. This past Super Bowl we were with a large group of people from Louisiana. Because Addie was always there to help the whole group our stay was great. We hope to return again soon.\n\nReview 48:\nThis was perhaps the worst experience that I ever encountered in Las Vegas. They charge a $7.00 resort fee but the pool was drained, free internet did not work, and I cannot figure out where the resort part of the hotel is. I went to lock up my laptop in the safe but they charge $3.50 per day. That's right, $3.50 per day to keep my stuff safe from THEIR employees. Drinks in the lounge were the same price as the top end hotels but here they were out of most of the popular bees and drinks. It was obvious that the hotel is experiencing significant financial issues.\n\nReview 49:\nI booked a single night here and spent the rest at MGM Grand. Although the public areas in Riviera are a bit shabby in comparison, the rooms are much better both in cleanliness and furnishings. This isn't a family hotel, the pool for example is spartan, but the in-hotel prices are lower, the range of things you can get in the hotel is better, and the range of eating experiences is reasonably comparable. Worst thing is the check-in. I know Americans love queues and manage to create them everywhere, but there really is no need to operate 11 check-in desks with 3 staff and a 30 metre queue.\n\nReview 50:\nFirst off, I always questioned how some hotels get their star ratings. I booked the room because of their 3 star rating / price. The check in process was quick because I chose to do the self check in kiosk. If the line is has even one person for the regular check in use the kiosk. I waited 15 minutes with one person in front of me until I gave up and went to the other line. Once I got in to the room I was overwhelmed by the musty smell which seemed minor after I flipped on the bathroom light and saw all the roaches (I counted 6) scatter about. I picked up all my stuff and went back down stairs to get a new room. The front desk staff was nice enough to move me to another room which was o.k. at best. The bathroom was tiny with a pedestal sink which made it tough to spread out your toiletries. The beds were suprising comfortable. Overall.... I probably wont be coming back to the Riviera unless there is a major overhaul.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28006, "query_start_index": 28008, "query_end_index": 28008, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 591, 1528, 1857, 2611, 3319, 3479, 3880, 4173, 4817, 5028, 6025, 6795, 7298, 7981, 8331, 8767, 9193, 10074, 10473, 11246, 11881, 12594, 12820, 13781, 14168, 14809, 15802, 16354, 16768, 16990, 17312, 17547, 18049, 18707, 19093, 20067, 20490, 21245, 21801, 22526, 23352, 23541, 23867, 24282, 24804, 25265, 25877, 26458, 27065]}
{"id": "2515911", "pid": "2515911", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery nice hilton near entrance to disney. stayed for a conference and the hotel is huge. rooms were very clean and a good size. staff was very helpful. room service was efficient and the food was very good. the hotel has a very large pool that I didnt use but wish I did. the fitness room is one of the best I have seen and rivals a small health club. there are quite a few restaurants on the property and this hotel had one of the best breakfast buffets I have encountered. downtown disney is a short cab ride ($10) and there is a daily shuttle to the disney properties. Overall a very nice stay with a staff that made everything very easy.\n\nReview 2:\nThis is definitively the best Hilton I have ever stayed at. The rooms are pretty and clean, the hotel staff is very friendly and the pool area is great. As there is not much infrastructure in the surrounding area it is necessary to have a car. However, this is not unusual in the States and especially in Orlando. Theme parks (especially Disney Downtown & Disney's waterparks) are only a short ride.\n\nReview 3:\nWas there for a conference and while the hotel has a nice ambiance inside and out, it was way understaffed. The wave pool with the lazy river is very nice and relaxing, and I really enjoyed the evening movie dive-in. However the service at the pool was incredibly slow and we didn't get change when paying with cash. Also, we waited half an hour and couldn't get a drink at the extremely overpriced bar and it took 20 minutes to get a morning coffee at Muse. Also, several little things around the hotel didn't work, i.e. most of the TV channels in the room, the refrigerator, and the card swipe to exit the hotel garage. Overall it was a nice experience, but also a frustrating one.\n\nReview 4:\nFront desk staff members were not helpful while I stayed there from March 18 through 21. The resturant in the lower level provided great services and food, especially for breakfast. You should try their breakfast buffet. Concierge staff members were helpful. If you are a runner, this is a bad news. The area is no good for us. You have to run on the side walk under the heat. By the way, I don't play golf. This resort might be great for people who play golf.\n\nReview 5:\nexcellent service, the staff are extremly attentive and helpful. we ate in the two restraunts and found the food to be of excellent quality and great value. the rooms are spacious and the bathrooms are beaiutiful however the showers arnt very good at all also note that robes arnt provided as a standard in the hotel however we needed them for a cool evening at the pool and they accomodated us in providing them. breakfast was excellent fresh with lots of choice. an alround good experiance.\n\nReview 6:\nWhen visiting WDW we're normally staying at the Ritz-Carton and love it for its style, its service & its breakfast... but this time we got such a fabulous deal at the Hilton Bonnet Creek that we couldn't refuse. At \u20ac 94/night incl. taxes (approx. US$ 130), not staying too much in the room/hotel anyway we gave it a try. The hotel is new, a typical chain-hotel with normal rooms (entrance, bathroom to the left, bedroom with ear-chair & working station) and normal services, nothing spectacular, nothing luxurious, good at the price, okay for a WDW stay with free & fast WDW transportations. What I didn't like: a) the breakfast is very, very standard and most of the items very tasteless. At US 18++ I would expect slightly more in selection and style b) Wi-Fi internet US$ 9.99 PER DEVICE!!! So in case you want to connect your notebook, your and your wife\u2019s iPad and BackBerry (for foreigners because of expensive data roaming) you're on another 50 $/day! With such a good deal the Hilton Bonnet Creek is a good choice. If I would have to pay above US$ 200++ I would prefer to spend more and go to the Ritz-Carlton.\n\nReview 7:\nreally is a great hotel drinks way overpriced ( hotel needs to drop the prices) everythink else is great and the pools are the best the hotel needs to drop the parking fees and the highly priced resort fees (hopefully the hotel will take note)\n\nReview 8:\nThis property has it all - great location, complimentary shuttle to Disney, fabulous grounds and twelve restaurants. What more can you ask for?\n\nReview 9:\nWent for a business convention in February -- first impression, walking up to the door, beautiful lit water fountains. The foyer is lovely. What a wonderful room! Best I've ever stayed in. The king bed was so comfortable, I confess I never wanted to go home again (dont' tell my husband!!) The room was clean and beautiful. And the bath!! The shower was a walk in, with beautiful coral colored stone walls on three sides and a wall of glass where you walked in. The shower itself was one of those gigantic heads that is like standing in a downpour. The restaurant on the bottom floor made a wonderful crab salad. Good coffee in the coffee shop. Everything was just the best. Only downside: The temperature outside in February. I live to swim and had to try the mile long lazy river pool which, though heated, was still uncomfortable because the air temp was so cold. That's it!\n\nReview 10:\nThis resort is great everything you would want is at your fingertips. Great food, beautiful swimming pool, great golf, and beautiful surroundings. Breakast buffet is sensational, rooms are spotless, and the view is spectacular.\n\nReview 11:\nMy wife and I stayed here for a week and not only was the hotel immaculate the service was impeccable. Jolene at the beach pool bar was a joy and made our experience in Orlando highly memorable. She has an upbeat personality and is an asset to your establishment. Thanks again for the wonderful and oustanding experience.\n\nReview 12:\nWe arrived and found no place to park, and no bellman available at mid-day. Upon dragging all our luggage to the check-in desk we were told that the hotel was oversold and they had arranged for us to stay elsewhere. Not only did we have a confirmed reservation made several weeks in advance, but Hilton had charged $250 to our credit card for our first night. Since we had no choice we moved on to other lodging, however, the valet had already taken our car so far away it took nearly half an hour to retrieve our car. The valet told other arriving meeting attendees that there was no place to park and only guest who had checked-in would be allowed to park. We are Hilton Honors members and were taken back by the brusque treatment and the total out of control atmosphere at the hotel\n\nReview 13:\nOverall this Hilton is ok at best. I have stayed as various different hotels and this was just ok. The staff were not too friendly (except at harvest bistro) just think they are too young and or too new. Would def not return here as I think there are far better options in the area.\n\nReview 14:\nWe stayed there with a convention.The grounds,hotel and staff were awesome.The pool outside with it's lazy river was great.Even had 2 ducks swimming around in it wonder if they realized it wasn't the lake that is by the place.View from the room was great.We could see Disney MGM hat!Nice that they have bus service to the Disney parks, drop you off and pick you up.\n\nReview 15:\nAs a HHonors member this was the worst experience ever at any hotel. Our Disney View (?) room overlooked the convention center roof and the UNDEVELOPED disney property, requested a move, checked back 4 HOURS LATER as they never called us as promised, and they tried to give us the same room and said there was \"no note on the file we were waiting for a move\" - thanks Front Desk - great job! Next they tried to put us in a handicapped room without telling us it was one - found out when we got to the room. We are not handicapped and having relatives that are found it appalling they don't hold these rooms for such. Next the front desk manager offered us a NON-Disney View for the SAME PRICE! Really!!!!! Word to the wise - when booking, ask them what a Disney View really is and don't pay in advance!\n\nReview 16:\nStayed 2 nights beginning of Febuary. Loved the Hotel, great room. Enjoyed the lazy river pool and hot tub. The fire pits surrounded by deep cushioned couches at the Beech pool bar are to die for. Used the shuttle buses provided by the hotel to go to Disney, they were new, comfortable,and always on time. Staff friendly and helpful. Dinner at La Luce was OK, Pizza I had was good, my husbands Lasagna was bland. We walked over to the Waldorf and checked out the Bull and Bear, but could not justify the $60+ price for a strip steak. We will here again on our next trip.\n\nReview 17:\nOur family has always been big Disney fans and have always stayed in the park in the past. We have stayed in all levels of accommodations in Disney and have always been pleased. This time with no kids (conference), my wife and I spent 4 days at this relatively new Hilton. Although if you have small kids I'd recommend you stay in a Disney property for full Disney ambiance, with teens or adults only this place rocks. It is modern, clean and new, and the location is amazingly close to Epcot, Downtown Disney and Hollywood Studios. It is inside the World although not officially. There is a Waldorf that is a connecting sister property and the two share the massive conf centre and bus service to the parks. There are two of the best restaurants in Orlando in the hotels - bull n bear and La Luce. The pool is fantastic with a lazy river, several hot tubs, etc. I'd definitely return. One of the best Hilton's I've stayed in anywhere.\n\nReview 18:\nWe stayed here for 2nd time with 2 kids (6 & 3) who love this place. The pool / slide / lazy river is their favorite. The rooms are new, very clean and comfortable, even the soap and shampoo is nice (according to my wife). The staff is consistently friendly and helpful, even upgrading us to a room with a Disney view without prompting. I highly recommend this hotel to everyone I know. We have stayed at various Disney \"deluxe\" villas and hotels, and this place is much, much better.\n\nReview 19:\nstayed @ the Hilton Bonnet Creek in Orlando 4 days for a business convention/conference in May2010 , reported to security and front desk missing prescription rayban and 4 prescription medications from our room, we were never contacted after filing the report.\n\nReview 20:\nI think this hotel is the best buy in town. It was upscale and absolutely beautiful. The pool is huge and has lots to do for young children including a gradual entry pool, lazy river, slide, etc.. In the Harvest Bistro, for every paying adult, two children eat for free. For dinner one night I had the Mexican Buffet, but I wouldn't get that again. It was very overpriced for average food. Other than that, everything else seemed perfect.\n\nReview 21:\nDont believe if they say you can see the Disney Fireworks.... If you are on Bed & Breakfast check/recheck/recheck/recheck your bill even after you settle everything with the Front Desk - it may still appear on your credit card statement. And guess what, its your responsibility to check and inform them if you want your money. I spoke to few of them only one was even willing to apologize for the issue.... Rest of them dont care..... I am really disappointed that such a reputed hotel has not got the trade procedures setup properly.\n\nReview 22:\nWe stayed at this hotel for 2 weeks whilst visiting the Orlando theme parks and attractions, we travel frequently worldwide and this is one of best hotels we have stayed in. The rooms are spacious and well equiped, and the whole hotel is immaculate and spotlessly clean. The staff are very friendly and helpful and the breakfast buffet is excellent. The hotel is very convenient for the Disney parks but is in a quiet location. I would definitely recommend the hotel to others and will stay here again whilst in Orlando\n\nReview 23:\nWe chose this resort for our our stay. We didn't want to stay on property at any of the theme parks because we were visiting several different ones. We got a great price for 8 nights and it included an awesome buffet breakfast for the entire family. The hotel is VERY clean, service is great. I would have ditched the themed parks and just hung out by the pool for 7days if it weren't for the kids! We all loved the lazy river and the pool felt great considering it was the end of Dec beginning of Jan. I am very picky about the pl\n\nReview 24:\nI was pleased to get a great rate from a third party website ($78) for our 4 night stay. The man who brought us our luggage was very friendly and gave us some great tips for restaurants and convenience stores. All of the help were friendly. The pool area is wonderful. The water was a little cold, but I believe they turned up the heat later in the day. Our room was adequate and the beds were very comfy. We used the shuttle service to the theme parks and found them to work quite well. The only downsides were the fee for the internet and parking, but at the rate I got for the room, I can't complain. I would stay here again.\n\nReview 25:\nLove the hotel and the location but they pirate your data on your phone. Had paid for a data plan before I left Canada and when I went to use my internet I was asked to pay by the hotel and from that point on I was blocked from doing anything not just in the hotel but everywhere in Orlando. They claimed they didn't know what had happened but was advised by the business centre it happens all of the time. Truly a cash grab and am surprised at a hotel with this standing. Shame on you,k truly tainted my experience. I had stayed there 2 years before and had had none of this kind of PIRATING.\n\nReview 26:\nMy daughters and I just returned from a quick one night trip to this hotel. I was there on business. Don't let the outside appearance of the building throw you off. It looks a bit like a large hospital or something on the outside, but inside it is comfortably modern. The girls were thrilled with the lazy river pool and our Disney view (especially getting to see the 9:00 EPCOT fireworks). The food in the first floor bistro was great. We had both the dinner and breakfast buffets, and they were excellent. This was a great property.\n\nReview 27:\nI stayed here this past weekend while friends and I were enjoying Epcot's Food & Wine Fest. Being a Hilton Gold member, I was upgraded to a Disney view which also included views of the Hilton view and golf course. It was picture perfect. The hotel itself is large and beautifully appointed. The lobby bar was nice as was the bar down the hall which offered Karaoke at night. (Karaoke would have been a lot better however if the same person did not sing every song. Sit down, honey and let someone else have a turn.) The parking garage is located between the Hilton and the Waldorf and brightly lit at night. There is a shuttle that runs often to Disney properties which is why we booked this hotel. It was nice to be able to enjoy the Food & Wine Fest without having to designate one person the DD. We were very impressed and would definitely book this Hilton next time we are in Orlando.\n\nReview 28:\nAfter having been to several properties in the Orlando area this is a keeper. I would come back and highly recommend for trips to the Orlando area and Disney. Easy to take bus to and from Disney property, easy access to airport and many options for food and drink. Great option for business conference or family vacation. Rooms very nice, beds comfortable, clean and quiet! Staff was exceptionally friendly and accommodating at front desk, bell staff, housekeeping, restaurants and just about anywhere. Remarkable really. Great choice.\n\nReview 29:\nOutstanding Hilton property with something for everyone in the family. Lazy river around the pool was so relaxing and worth the stay\n\nReview 30:\nI travel a lot. Been a lot of places. I have been here three times since it has opened. Absolutely great. Don't even need to leave the hotel. We live two hrs away in Sarasota and LOVE to come here for long weekends #1 in orlando\n\nReview 31:\nWe visitied Orlando the week after New Years to celebrate my daughter\u2019s birthday, her graduation, and our anniversary. I chose the Hilton Bonnet Creek because of the positive experience I enjoyed on several other stays. This most recent trip exceeded my expectations and stands out as an excellent example that separates the Hilton Bonnet Creek from most of my other Hotel experiences. The Concierge staff made us feel quite special. Particulary commend Concierge Reagan Neel for her role in coordinating many of the efforts associated with our visit. Stop by the concierge's desk and say hello to Reagan or any of her peers if you need assistance.\n\nReview 32:\nOne morning we opened our curtains and from the 11th floor, a staff member had written out SERENE in lime green towels on lounge chairs. EXACTLY, it is serene, relaxing and comfortable. Service was fantastic and everyone was so friendly. Its located right in the middle of all the Disney area action but you can get away from it all when you get back to your hotel. My husband and I walked down to the Waldorf and then we were in another world at the Bull and Bear. Fine dining like in New York but no plane fare required.\n\nReview 33:\nThey were looking through our staff and stole money. The administration refused to compensate.\n\nReview 34:\nGreat resort, very clean, excellent service. Only beef is the pool Bar and restaurant lose at irregular hours. We were there on 2 nights this week, both with 70+ degree weather, and on both occasions, at approx 7 pm, there no towels and they proceeded to tell us the bar was closing at 8 and the kitchen closes at 7:30, even when they are both advertised to stay open until 9. They made us feel guilty for wanting a drink and something to eat poolside in Florida on a Warm, balmy night.\n\nReview 35:\nI went down to Orlando with my best friend, and this hotel surpassed every expectation we had. From the time we pulled up to the front door, we felt completely comfortable and welcome. We were greeted by every single employee at the hotel. The entire staff was very accommodating. We went to La Luce the first night and sat in a drafty area, next thing we knew Kin, the manager, brought my friend a cover so she wouldn't be cold anymore. The Beech Bar is an awesome place to just hang out and have lunch or just a couple of drinks. We had so much fun at both Zeta Bar and Sena Bar as well. The bartenders there are awesome!! We had a FANTASTIC time down there and cannot wait to go back down to Orlando, just to stay at this hotel! !\n\nReview 36:\nOver priced rooms, 2 beds a desk, TV and a bathroom for $280.00 No fridge, No microwave. (They told me to heat the baby bottle in the coffee pot) Oh yes, we did have a 2 cup coffee maker. Nothing spectacular for that much money. Window overlooked the pool area. Never seen any fireworks from the hotel. Pool was nice but not $280.00 dollars a nite nice. When we returned home, there were unauthorized charges to our credit card Talked to the management, they admitted to the error and removed the charges. The next day the charges were back on the credit card again. They refuse to speak to us about it and we had to file a claim with our credit Co. This is still unresolved after 4 weeks. The management is poor and very inexperienced. Never will we come back to this Hilton again!\n\nReview 37:\nStayed at this hotel for four days while attending a conference. The hotel is beautiful and the staff is great--very attentive and polite. Rooms were clean and very beautiful. The bed was comfy and I slept great. The pool area is amazing! There is a lazy river, zero entry pool, huge whirlpool, and tons of lounge chairs, tables and umbrellas. Plenty of food options and the hotel offers a free shuttle to the the four Disney parks plus downtown disney. The only thing I didn't like was that the hotel's conference area was huge and and quite a walk from the hotel rooms and lobby. It's hard to make a quick trip back to the room while attending a conference. The business center offerd free boarding pass printing (which was nice). As a business traveler and/or confrenece attendee, this is a wonderful hotel. Also, although my family couldn't tag along, my husband and kids would have loved it here so if you are traveling for business or a conference certainly bring your family along.\n\nReview 38:\nVery nice and beautiful hotel. Loved the lazy river. Room service quick and very efficient.\n\nReview 39:\nTerrible service! I booked my room two months in advance. The day I was suppose to check in they wouldn't allow early check in so I came back around 1:00, when they told me to come back, they told me my room still wasn't ready to come back at 3. I came back at 3 and was told they were overbooked and they were sending me to another hotel. The young workers behind the counter clearly had no idea how to talk to a very a angry customer. They were rude and look at me like I had a problem( which I did I didn't have a room) and they did nothing to make it better. I had to call back for a receipt a month later to confirm a refund was done to my CC and the worker (Jeremy) who answered the phone was rude, rude, rude. I would NEVER recommend anyone stay there.\n\nReview 40:\nWe came and felt right at home. First the room, Great beds, large bedroom, love how the beds were queen size. The bathroom was very big. The restaurants were great!!!!! Eat at La Luce. The Lazy river and pool is so big and so so great. You can spend the whole day at the pool. The shuttle was very convenient. You are staying on Disney, which is so cool. If you want to have a great vacation in Orlando, I recommend to STAY HERE!!!!!!!! !\n\nReview 41:\nThis was our first vacation in about 12 years and I wanted it to be memorable for my children as my son is in his senior year of high school and will be joining the military soon. We drove from Virginia and arrived at the hotel about 11am, knowing check in was not for several hours. My husband came back with us not only checked in, but checked into a suite for an OUTSTANDING price. The hotel as I walked in was immaculate and beautifully decorated for Christmas. Our room was too die for!! We travel quit a bit for soccer and I have NEVER seen a hotel so beautiful, with such amazing views. The pool was fantastic, especially with the movies every night. Every staff member that we came in contact with were friendly, knowledgeable and so helpful. We had an incredible Christmas Vacation at the Bonnet Creek and recommend it to anyone for any type of vacation. Thank you to Alyssa Stephan, a manager at the hotel, for helping to make a beautiful memory for our family.\n\nReview 42:\nFirst the positives, Great staff , very friendly, nice rooms , great views of pool , golf course, disney etc. The restaurant standard was quite good while the room rate was resonable the resaurant was quite expensive. Other than that its really nice.\n\nReview 43:\nWe really enjoyed our stay at Hilton Bonnet Creek. We were only here for 2 nights and wished we were staying longer (we moved to another hotel where the rest of our family was staying). The kids had a great day at the pool and loved the lazy river. The food was great at the buffet. The room was spacious and clean. One night we had a great view of fireworks from our window. I would highly recommend this hotel.\n\nReview 44:\nMy husband, 4 year son and I booked 4 nights over the Christmas holidays. We were very impressed with the hotel, in particular the beautiful pool area. Our room was clean and tastefully decorated - very comfortable. The shuttles to the parks were on time with frequent stops. We never had to wait more than 5 minutes. We did think the parking was high - I think it was $15 - but I guess the price is typical of WDW area hotels. We would stay again and would recommend.\n\nReview 45:\nI stayed here in September and had a delightful stay. I am thinking about coming again and bringing my Grandaughter and was reading the current reviews. When I read \"Dissapointing\" (spelled wrong) I could hardly believe it. I stayed in the least expensive room on the property in probably the worst location and was impressed with every aspect of the hotel. From the pool staff to the check in staff (kudos to Kevin Stabile) everything was perfect. It was clean, comfortable, well-decorated, and in short---perfect. I have traveled the world and count this stay as one of my best. You will not be \"Disappointed.\"\n\nReview 46:\nHotel beautiful, but no housekeeping one day! And we were gone from 8 to 4 pm and no one came to clean our room! Keys did not work every time we came back to our room, and we had to go down to lobby every time! Great pool and bus service to Disney was great. Best ice cream ever in Muse!\n\nReview 47:\nWe just stayed 2 days at this resort, I just love it. The corcierges were awesome, they were always taking care of our stuff, the car rental, the dinner reservations, they gave us good suggestions. And we were surprised that at the restaurant we went for dinner (Roy\u00b4s), they gave us a VIP service because the concierge from this hotel called to the restaurant asking them to take care of us! That was nice from them! They have a shuttle to disney parks, they were on time and nice, and the pool and view from our room were awesome. I think Bonnet Creek street has just 3 or 4 big hotels. I would reccomend to rent a car, due that we spent a lot of money in taxis. The room was good and clean. Love the Hilton bathrobes! Definitely will go back to this Hilton! The buffet breakfast was good and the restaurant was cozy.\n\nReview 48:\nThis is a new, beautiful hotel designed around a very large convention center. The staff is very friendly and overall service was excellent. I was traveling on HHonors points so I did not mine all the extra fees. The room was clean but was on the small side. The pool is great for small children but for adults it is uncomfortable being only 3 ft deep. The lazy river was a hit with my 4.5 yr old. The water slide is nice as well but they have a very strict 48\" height requirement. The location is great as you are close to Epcot and Downtown Disney. Previous reviews were correct. When larger conventions are taking place, you get lost in the crowd. We were there seven days and the place was completely different on the two days with no conventions.\n\nReview 49:\nMy husband and I booked a night just for a quick \"get away\" and we were treated to outstanding customer service from the time we checked in at the front desk until we left late the next afternoon. The staff was quick to offer anything and everything available to make our stay more enjoyable at no extra cost to us. The hotel was beautiful and clean and our room was outstanding. The on site retaurants featured gourmet selections from all price ranges. The pool area uncluding the lazy river made the afternoon relaxing and it was fun to watch the outdoor pool movie from a lounge chair or pool raft. What really made this trip memprable was the over the top customer service offered by the entire staff.\n\nReview 50:\nHad a conference at the Gaylord and stayed at the Hilton becuase the Gaylord was booked. It is new and very nice. Traditional Hilton rooms and very modern lobby. Very nice pool for families. Only disappointment was very limited food selection at the bar as well as for room service. Would be a good place for a conference, but not walking distance to anything.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27637, "query_start_index": 27639, "query_end_index": 27639, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "78%", "inner_docs_start_indices": [176, 829, 1240, 1935, 2407, 2911, 4041, 4296, 4451, 5340, 5580, 5914, 6712, 7007, 7385, 8200, 8783, 9731, 10228, 10500, 10951, 11498, 12030, 12574, 13215, 13821, 14368, 15269, 15817, 15962, 16203, 16864, 17399, 17506, 18005, 18751, 19546, 20547, 20651, 21423, 21874, 22858, 23121, 23546, 24027, 24652, 24952, 25784, 26548, 27266]}
{"id": "2515958", "pid": "2515958", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHere for 3 nights - great location, lots of shopping and eating opportunities plus easy access to the Moscone. Only minor complaint - not the most comfortable bed. Staff was friendly and helpful. They gave us a map of Sonoma/Napa wineries with the hours, addresses, and phone numbers on the back and whether they were open to the public or we needed to make an appointment - saved me hours of research! Awesome hot chocolate bar in the lobby, perfect for a brisk March afternoon. Real whipped cream...need I say more? Got a yoga mat delivered to my room and complimentary yoga and pilates on the TV. I love Kimpton!\n\nReview 2:\nPlenty of better hotels in San Fran. Rooms with minimal offerings - no kettle for instance. Nowhere to eat for lunch. Patchy bar service at night.\n\nReview 3:\nThe location is fantastic. Very convenient for muni transportation. Trolley, muni buses, BART all very close by. Within walking distance of many attractions. The location of the elevators are inconvenient, especially if your room is the at the opposite end of the hotel. It is an adventure making your way through the maze of hallway to get back to your room. The morning coffee was ok. They were out of some supplies two of the mornings we were there. The room was pretty clean, the bathroom could have used some additional attention. The room was a little small. It is a decent hotel at a great location and is somewhat of a good value.\n\nReview 4:\nThe palomar is an elegant hotel with a good central downtown location. The restaurant is rated highly by a number of gourment magazines and rooms are pleasant if on the small side. However the front desk staff have no interest in helping customers outside of routine check in and check out. Service is more akin to a 1 star hotel. I would rate the hotel 4 stars for location and 1 star for service\n\nReview 5:\nThe hotel was centrally located in downtown San Francisco, which made it easy to walk to surrounding shops and restaurants. It's location also meant that a busy bus stop was right outside the front door but generally the traffic was manageable. The cold and flavored water in the lobby was a nice touch as well as the wine hour on the fifth floor lounge that had complementary coffee in the morning. The \"Deluxe King\" room which we stayed in was small in size but had good functionality and a decent view of the courtyard and Old Navy store below. Parking was $42/night, which is typical for a downtown hotel, but be prepared to pay the extra fee.\n\nReview 6:\nA friend suggested we stay at the Palomar because of its location and restaurant. This has put a strain on our friendship. The Kimpton Group, which manages the Palomar, must believe that style is the only thing needed to satisfy its customers. The front desk staff was less than helpful on virtual every request. Don\u2019t bother with the concierge they never return your calls. The coffee being served in Styrofoam cups in the lobby was a nice touch. I can accept a high price for a very small room if it is accompanied by good customer service. That was not the case at the Palomar.\n\nReview 7:\nHave stayed at the Palomar on numerous occasions and they have always met or exceeded my expectations. The location is great, around the corner from Market Street, with excellent public transportation, both street car and BART right outside the door. Front desk staff are pleasant, check in is friendly and efficient. One time I mentioned I was in town to celebrate my birthday, and about 30 minutes later a bottle of wine and some goodies from the hotel's 4 star restaurant we offered gratis. Love the room, nice amenities, high thread count sheets and free high speed internet.\n\nReview 8:\nStayed here the same weekend we stayed at the Hotel Monaco. Had one night at each due to Hotel Monaco being booked. It was a great location for shopping and close to Bart which we use to get to the city. Our room was very large and clean.The two double beds were very comfortable. As always the mini bar is a great set up in a kimpton hotel.I'm a \"intouch member\" through Kimpton hotels and recieved a \"welcome back \"snack from management in the evening. Very nice touch! Also turn down service with chocolates love that. Robes in the room,plenty of towels. Would of liked a room with a view of Market not the container store but only complaint not too bad. Love the Kimpton hotels!\n\nReview 9:\nWhile my room is nice, and a nice size, and the location is good, the staff is not very knowledgeable and not able to give good advice about restaurants, gyms, etc. in the area. The fitness facility in the hotel is very small, and the restaurant, although I've only tried to eat there once, was a very bad experience. There was one waitress and one busboy for about thirty people. The tables were all dirty. I left after about twenty minutes, and nobody had waited on me, and complained to the staff downstairs, who was not overly concerned.\n\nReview 10:\nThe hotel, in itself, was awesome. The room was cute with a nice view and a great location. However, the front desk could care less about you. They made rude remarks about guests in front of me. Hung out talking to each other and ignoring guests. Also, DO NOT use the concierge. We tried 7 times to get alcatraz tickets through them and they never left us a message to confirm whether they succeeded in arranging the tickets. Finally, they told us we were booked and could go anytime. But when we arrived to the pier, we were told that we had a specific time and that we missed our boat. Consequently we had to wait standby for two hours. Terrible service!!! !\n\nReview 11:\nThis hotel could not be more disappointing. The lobby is small, the valet is MIA, the rooms are uninspired with windows that only start halfway up the wall. For the $300+ rate they're charging per night, you'd be much better off down the street at The Westin or Le Meridien.\n\nReview 12:\nStayed here for 3 nights very nice hotel excellent location here for shops and attractions..Hotel very clean nice light airy rooms..Shower is in the bath..but would recomend this hotel..\n\nReview 13:\nI've never had a bad experience at any Kimpton hotel, and this experience continued that trend. Upon arrival the staff is so friendly and accommodating and the rooms are so trendy and comfortable! We loved the happy hour (everyday!) at the 5th Floor restaurant and had a great time exploring the city from the convenient location. Definitely plan on returning again soon.\n\nReview 14:\nWe've stayed at quite a few Kimpton Group hotels in San Francisco, but this is our favorite. It is very clean with sleek, modern furnishings. Easy walking distance to Union Square, Westfield Mall, cable car and restaurants. Quiet, too.\n\nReview 15:\nWe were upgraded to a beautiful 2-room suite for our anniversary stay - room 507 was awesome. Nice city view, killer location, super comfy bed, nice/comfy couch & chairs, large bathroom (**but SERIOUSLY tiny shower...almost cannot fit in it as a skinny female), and very nice common areas. They even sent us some bubbly and local chocolate with a hand written note...very nice touch. The only real disappointment, aside from extra charges for internet, the tiny shower was that our room rate increased over 3x's the online booking rate, simply because a big convention came to town...seemed a little over the top to gauge business travelers like that. Ouch.\n\nReview 16:\nStayed for a quick overnight trip, I really hated that I had to check out the next morning because the room was pretty big, bathroom very modern and clean, bed was super- comfy. Definitely would recommend staying here.\n\nReview 17:\nI respectfully disagree with the coffee complainers who have posted recently. If you want that, stay at the chain hotels. This place is for people who appreciate good design. It is residential in feeling, and unbelievably comfortable in that dark-wood, cocoon way. I felt very hip staying here! The front desk staff and bellmen were friendly and helpful. Breakfast in the Fifth Floor restaurant was quite good, if a bit expensive. Can't beat the location, either. For dinner, try Annabelle's a couple of doors down. It is very good.\n\nReview 18:\nThis is a fantastic hotel for many reasons: It's located on Market Street & 4th, a step away from the Westfield, Conference Centre and Union Square. An excellent place for business and a bit of light shopping. The restaurant is excellent, a bit pricey but very good and the bar is friendly and nicely busy. The rooms are nice and big, always clean and with free internet if you're on the guest reward program.\n\nReview 19:\nWe really enjoyed staying at the Palomar during our trip the San Francisco. The room was modern, clean, and cozy. The hotel was located right on the main shopping street and close to many attractions. The best surprise is the happy hour each day that includes sangria and wine. Would definitely recommend this hotel to a friend.\n\nReview 20:\nWe only stayed for one night but the staff made us feel very welcome. It was our wedding anniversary and there was a chilled bottle of champagne and some candied almonds waiting for us. They also gave us an upgraded room with a jacuzzi tub. The bathroom was almost as big as the room LOL. We ate breakfast in the restaurant - delicious if a bit pricey. Also the location cannot be beat. Would definitely stay at the Palomar again. It's another homerun for Kimpton.\n\nReview 21:\nThis was perhaps my fifth or sixth stay over the past 7 years. It is a fantastic property and has everything to make your stay in San Francisco a pleasant one. Its location can't be beat. You are on Market St. just off Powell, close enough to the Embarcadero/Financial District for the business traveler and perfectly positioned if you are a tourist. I had to use BART several times and there is a station entrance right around the corner. I have been in many different room types on low floors, high floors back and front. This is a very quiet hotel with spacious clean, comfortable rooms. I had room service twice for breakfast - everything came as ordered and on time. I have only eaten in the restaurant once, it was great and lives up to its reputation. The staff here is also what sets it apart. I asked for a late checkout on my departure date and it was granted without a charge. Gestures like this will get me to continue to use this hotel as it has been wonderfully consistent throughout the years. Do not hesitate to stay here, you will have a wonderful time.\n\nReview 22:\nFun place to stay in downtown San Francisco. Close to the BART and streetcar. Lots of shopping and good food within a few blocks. Infact it is above a giant Old Navy!\n\nReview 23:\nI recently met my daughters, ages 20 & 22, in San Francisco for a few days of fun. I picked the Palomar based on TA reviews, and I was very pleased. Our room had 2 full size beds, and was very spacious. The clean, modern design was relaxing. The bathroom was small, but perfectly adequate. We were on the 5th floor and the sitting area near the restaurant was convenient, and felt like our personal lobby. The location was perfect. Near cable cars, trolleys, buses & BART. We were 100 ft from amazing shopping. Yet, our room was perfectly quiet. One small disappointment was the failure to receive the expected newspaper at my door each moring. I always was up early and picked one up at the elevator. The coffee in the lobby was lukewarm, and when it was empty, they would not make another pot. I would recommend requesting a coffee maker for your room & bypass this problem. Last, the concierge never answered his/her phone our entire trip. We just left messages that were never returned. The comfort of the room trumps all else, and I would not hesitate to stay here again.\n\nReview 24:\nI've stayed many times and everytime it's such a treat! They welcome my pet and I like royalty. Greeting us by name every time. Though I had an issue with another hotel and a few small hiccups in my stay the service by Rachel and Emilie were above and beyond. My stay left me planning a quick trip back! This is a must stay if you want to feel like you are the only guest in the hotel or want a relaxing/romantic getaway. What more can I say! Except thank you Rachel and Emelie :)\n\nReview 25:\nThis was our second stay at Hotel Palomar over the past 2 years. Our second experience matched our first. Nice rooms, spacious, clean and staff courteous. Location is great. Would highly recommend the Kimpton Chain\n\nReview 26:\nAfter the wonderful experience we had at the Palomar in DC, we changed hotels and stayed at the Palomar SF. The staff were friendly and treated us like valued guests. Maverick the Lab was one of the cutest \"guest service officer\" with 4 legs i've met. The rooms were nice but a little dated. The hotel needs a bit of a freshening up but overall, we enjoyed our stay. It was right next to the BART, tram to Fisherman's wharf and westfield. Easy to walk to Macys too.\n\nReview 27:\nMy husband I stayed in the hotel during valentine's day weekend this year. The staff was friendly and decor is very nice and modern. I was told when I booked my room, I'd be given an updated...well, it didn't happen. When we got to our room, it was small. The entrance to our door was right next to another room. We could here those people coming in and out of their room...and we could even hear them play there music loud. The bed was not comfy at all. The pictures of the rooms and bathrooms on the website looks better. I must say though, the hotel is conveniently located near Yerba Buena Gardens, Sony Meteron, Union Square (shopping) and the cable cars. If you don't care about room, but would like something close to everything, then come here. Otherwise, I don't think it's worth it.\n\nReview 28:\nWe started our trip on business at Half Moon Bay and stayed at the oh so fabulous Ritz Carlton. This was a hard act to follow, but wanted to end our trip with a special 2 nights in San Francisco. We were very disappointed with this property as well as the service. The property itself was very dark and dreary. We were out of our hotel room all day on Sunday, back at 5pm only to find our room was not cleaned. Back in the room 5 minutes, husband in the shower and here comes housecleaning wanting to get in to clean the room. Breakfast room was dirty and service was extremely slow due to understaffing. Our previous stay in San Francisco was at the Hotel Vitale and it was such a special and memorable place, the Hotel Palomar was not even close in comparison.\n\nReview 29:\nWe picked this hotel when they advertised a special rate well below the usual 5 star rate they charge. The hotel is in a great location and very comfortable. Friendly, non intrusive staff. Loved the life floors.\n\nReview 30:\nThis boutique hotel is not only in a great position, the staff were friendly and helpful - especially the doorman. The king room was pretty tight but the bed was the most comfortable bed I have every slept in. We had a view above the courtyard - which probably meant it was quieter even though the view from our friends' double double room was nicer. Can't comment on the restaurant as it was undergoing renovation. Wine receptions were a nice touch. I think the only thing I can't get my head around is why so many US hotels don't provide tea & coffee making facilities in the room. They did have tea & coffee available on the 5th floor but who really wants to get dressed in the morning to go fetch their first coffee. But they did have filtered cold water in reception available 24hours a day - a really nice touch when coming in from a day out. All in all would highly recommend this hotel and would definitely consider other Kimpton Hotels based on our experience here. Thanks Hotel Palomar.\n\nReview 31:\nI was in San Francisco for work and the location was excellent. Convenient to BART and walking distance to other local sites including China town and Union Square. My favorite was that after a long day of conference, I would return to the hotel to see Maverick, their rescue chocolate lab, sitting at the front desk counter waiting to greet guests. Just brings a smile to my face. The staff was extremely friendly and helpful. Would definitely return and stay there again over the other higher price alternatives.\n\nReview 32:\nWith so many Kimpton hotels to choose from in the San Francisco area the Palomar is now my favorite. The Market and 4th location is centrally the best\u2026 especially for a shopper like me. Union Square is just up the street, the Westfield mall is a half block away\u2026 and the cable car stop is about the same distance\u2026 what more can one ask for!? The fact that it is a Kimpton hotel means coffee in the morning and cocktails in the afternoon! While I didn\u2019t get to take advantage of it, there is also a fabulous restaurant on property. The rooms are of average size for a metropolitan city; mine overlooked Market St. It was comfortable and pleasant to return to. The front desk staff is wonderful, very helpful, well-informed AND personable!!! I also loved the fact that they set u p car service for me to the airport for just about the same amount as a cab; LOVE the attention!! !\n\nReview 33:\nAbsolutely delightful, boutique hotel with outstanding front desk & concierge (Chris S., Tim and Lauren went all out for us). We were given outstanding recommendations from restaurants to what tours we should & should not do. The directions to all our adventures were clear and allowed us to save money and enabled us to easily navigate the city. I would have given 5 stars all the way if our housekeeping was consistent each day. Upon arrival, we discovered our desk chair was covered with white stuff that came off all over my black pants. (Management did immediately resolve this and sent up a bottle of wine.) Our extra towel request (wash & hand) ended up being taken care of by the front desk each evening. Other than these minor issues, the room was very comfortable. Best coffee tip: Blue Bottle Best Breakfast: Harvey's Best Sushi: Ozumo & Ryoko's Best Vegetarian: Millennium and Greens Best Seafood w/ great service & view: Waterbar\n\nReview 34:\nOn busy Market Street, the hotel sits above an Old Navy retail store. The layout is a little odd with the main hotel starting on the 5th floor. The restaurant and bar offer very limited hours, and otherwise are dead space off the elevator. The room was on the small side as expected in San Francisco. But for the price I did not expect no closet (no hooks, no rod, no alcove, nothing ... NO closet). Service was non existant. Our request for towels not only resulted in no towels, but resulted in an unpleasant attitude from the front desk staff. I travel a great deal for work and spend about 200 nights a year in hotels. This was by far the worst ever.\n\nReview 35:\nThis is the best place we've stayed in SF and we go up there frequently! The biggest problem I find in SF hotels is the street noise, especially in the older boutique hotels. This place is whisper quiet (we had a courtyard facing room). The room itself was very nice. Dinner at the Fifth Floor was as good as I had hoped for! Another bonus is ease of both getting there and getting back out to the freeway. This can be a huge pain in many locations. The Palomar is now at the top of my list for our next trip.\n\nReview 36:\nGranted, there is no pool if you have kids, but you are in SF! Great for couples and families, just keep an eye on the kids while walking around the streets. Close to movie theaters, and many restaurants (including cheap fast food). MANY Walgreens in the area and about a 5-6 block walk to Pier 1 of Fisherman's Warf and to Chinatown. Great transportation available (trollys, cablecars and busses) and BART station is a block away for commute to and from SFO (airport). Hotel is very clean, extremely friendly and the bell staff is really helpful. Compared to other prices, this is a great deal!\n\nReview 37:\nThis was our first stay at a Kimpton hotel and we were quite pleased. Loved the dog in the lobby -- he even has his own business cards! Room was nice, albeit a bit small. Location was good -- close to Union Square and shopping, and adjacent to the mall. Close to the end of the cable car line too. Area can be a bit sketchy, but at night we took cabs. We would definitely consider staying here again.\n\nReview 38:\nMy husband and I had the pleasure of staying at Hotel Palomar for our Anniversary in June. It was a great hotel in a great location. We were treated very well, they even sent us up a complimentary bottle of champagne and a box of chocolates upon our arrival. There is a compimentary wine happy hour every day at 5:00 which was perfect after a busy day of touring the city. And lost but not least, there is Maverick, the beautiful chocolate lab we had the pleasure of meeting who was a perfect ambassador of pet relations. Overall, the hotel room was the perfect size for a SF hotel, the staff were welcoming, super friendly and willing to help you out with anything we needed or had a question about. This was our first stay at a Kimpton Hotel, but it definitely will not be our last.\n\nReview 39:\nVisiting San Francisco on business, I did not have enough time to the good things the hotel had to offer. No time to visit the famed French restaurant on the fifth floor... The room I had was spacious, nicely decorated. Bed was firm, had down pillows, and I loved their turn-down service. Their business center on the fifth floor was unattended but well maintained. Even if you travel without your personal computer, you can check email, browse web or print material there. It was also ideal for browsing nespapers in the morning. What I loved most was their DVD/CD player. I wish to come back for a leisure visit so that I can take fuller advantage of this hotel...\n\nReview 40:\nMy husband and I recently visited San Fran for the first time. We spent two nights at the Palomar. It's a nice, small boutique hotel. The staff was very welcoming upon check-in. Our room was modern and clean. It had a very small shower and a large soaking tub. Nice honor bar and bath products. For us, the location was just so-so. It's VERY near shopping but we would probably stay in Nob Hill next time. The restaurant, Fifth Floor, is very nice and chic. We had breakfast there both days. Great lox and bagels. It's supposed to be great for dinner. My one major complaint about the Palomar is that there wasn't a dedicated concierge on duty. The front desk staff were friendly but weren't able to recommend good restaurants and make compairsons among them for us. Also, there seems to be a taxi shortage in the area so we had problems getting one for dinner. The Palomar lacks the large hotel atmosphere of a lobby bar, music, etc. but we had a very nice stay.\n\nReview 41:\nWe stayed here from 7/8-7/11. This hotel is excellent - we received an extremely warm welcome from the front desk - room was roomy and had a great view of Market Street below. Staff was very informative about attractions and places to go. Location was right on Market Street, very central for all transportation and was actually adjoined to the Westfield Center Mall (you should visit here to see the dome). I felt comfortable enough to let my two teenagers 18 and 16 venture out for some independent exploring (do avoid Mission Street though). San Francisco is awesome - if I win the lottery I'm moving. Hotel had lovely touches such as free ice-cream and wine daily - excellent place - do remember to sign up for Kimpton Priority Club (something like that) for free Wi-Fi.\n\nReview 42:\nStayed here with my family (husband/kids) for 2 nights and our stay was fantastic. Very clean and comfortable; my children loved the robes that came in their size too. The location is perfect, lots of shops and places to eat close by and it's only a short walk to the cable cars that head to the wharf/pier. I definitely recommend this hotel!\n\nReview 43:\nStayed here for a week in April 2008 and would very highly recommend. Very central location but rooms facing courtyard are very quiet. Excellent facilities and unobtrusive but very friendly service.\n\nReview 44:\nI stayed in the hotel for 8 days. I selected this hotel because of the good reviews. I was especially looking for a quiet hotel, as I'm not a good sleeper, and I was not disappointed. I got a room on the 8th floor, at the 4th Street side; I didn't hear any noise! And the bed was very comfortable. The room was quite spacious, and very clean. The staff at the front desk were very friendly. The location is very good, close to the shopping area, Moscone Center and BART Powell station. My only complaint is about the lobby, which is small and cold. I didn't have dinner at the restaurant. The breakfast was okay, but I prefer a self-service breakfast. C.K. Jansen, The Netherlands\n\nReview 45:\nI stayed in this hotel for 4 nights, in the executive King Room. The decor is very lovely and the bed comfortable. Our room was quiet. We loved the wine tasting and morning coffee. They also had complimentary ice cream in the afternoon but we weren't there in the day. I got a great deal for about $150 a night. The hotel is located right at a BART station and right near many muni and bus stops. I would definitely stay again. One thing that was odd was that the bathroom door opens right where the head of the bed is...unlike many hotel rooms where the bathroom opens into the entryway. Our bathroom had a weird smell of smoke sometimes - I think probably from some room below us (we were on the 5th floor, and the 4th floor does not belong to the hotel). The staff was very friendly and gave us chocolate bars when we checked in. We also liked the option to have them print up your boarding pass for your flight home. Its very convenient to check-out, and get on the BART to SFO. The free wireless internet was a nice perk.\n\nReview 46:\nThe Kimpton is a fabulous boutique hotel with 5 o'clock drinks for in house guests. Great restaurant. The staff are wonderful.\n\nReview 47:\nA very big thanks to all at the Palomar. We were greeted by friendly and helpful staff from the Valet, to the Doorman, to the Bellman, to the front desk and by the very helpful Lauren, Concierge. We were in a hurry as we requested an early check-in and had an event to attend. Everyone helped us secure our bags and make quick transport arrangements. The room was spotless and our little friend, the goldfish, made the room feel cozy, warm and comfortable. This was my first time at the Palomar and will not be my last. I wish I could have stayed longer.\n\nReview 48:\nMe and my girlfriend found the Palomar while we were serching for a hotel in Frisco without any plans and I can guarrantee that we were surprised by this hotel. The rooms are beautiful, beds are confortable, there lots of space, the bath is great, there is a CD player and the rates are great. I travel all over the world for business and I assure you that the Palomar is one of the best hotel I ever met\n\nReview 49:\nMy recent stay at the Palomar has revived my love for the Kimpton Group hotels. Recent stays at a couple of their locations were a bit disappointing in terms of overall condition and maintanance- no doubt it's difficult to keep up with high room turnover- however this was not at all the case at the Palomar. I never had occasion to use the Concierge but the desk staff was always pleasant and accomodating (a noisy fan in my first room was easily resolved by a move to a new room) with a friendly greeting each and everytime I came or went. The location is unbeatable- being close to Union Square, the business district, public transportation if you need it, etc.- and the rooms themselves are quiet and very comfortable (high marks for the fun and kicky decore) with great housekeeping. A very pleasant expereince compels me to give this hotel very high marks.\n\nReview 50:\nThe Hotel Palomar San Francisco is a beautiful boutique hotel in a perfect location. The staff is cheerful and professional, and they go well out of their way to make one's stay memorable. Great attention to detail, such as chilled flavored water available in the lobby and complimentary coffee and tea every morning on the fifth floor, complimentary wine reception every evening. Pet friendly, and, just in case you didn't bring your own, \"companion goldfish\" are available to have in your room during your stay. I was upgraded to a wonderful suite (presumably because I am an \"inner circle\" member of their InTouch program), which was spacious and beautiful. All of the guest rooms have comfortable furniture, great beds, excellent amenities, nice bathrooms (some with terrific soaking tubs) and hip, modern decor. The location on Market Street is ideal. A wonderful place to stay!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28958, "query_start_index": 28960, "query_end_index": 28960, "truncation_seperator": "... 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{"id": "190569", "pid": "190569", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe outside and lobby are beautiful and the location is good. The issues were one elevator of the two available was out of service...terrible for a 5 star to only have two elevators. The rooms have carpet which looks old and should be replaced with wood. Upon checkout, the registration desk asked for payment even though we had already pre-paid. They requested we prove it by getting the receipt on-line and when we went back to show it, another person at the registration desk served us and said our account showed as paid. We asked for a receipt confirming no balance outstanding and he refused, saying that was not their policy. I've stayed at many Westons before and this was the worst in terms of service.\n\nReview 2:\ni have recently attended a meeting there and spent several nigths. hotel staff is a bit rude and impolite(specially when talking in spanish in front of foreigners and thinking they cannot be understood). the exeception was the porter and concierge. the location is superb and the common areas are beautiful. food is very very expensive (7euros for a coffee) but in general good quality ( although not very impressed with the room service). meeting rooms are old and noisy so they had to move us. despite these things after a few days i felt like at home and really enjoyed my stay, so i have mixed feelings about it! a place to see and to be seeing!\n\nReview 3:\nStayed here while vacationing in Madrid. Location next to the Prado and the Thyssen is big plus. In addition, we had a room overlooking the square and the fountain. Rooms were large and clean and comfortable, breakfast in the stained glass ceiling dining room was pretty neat, staff was very helpful and polite. Beautiful hotel.\n\nReview 4:\nThey close the best features of the hotel under a thin veil of preparing for a holiday festival. Eating in a meeting room instead of a restaurant at full price is a rip off. That for dinner and breakfast. The ambiance is what one is willing to pay for and it is unavailable. The concierge is a dunce only looking for tour commissions and taxi kick backs. The reception is only interested in swiping your credit card. Room preferences are ignored. Evening maid service in a large suite is unavailable. No manager is available after business hours and promised call backs are never kept. The Palace is hardly a good palce to enjoy Madrid.\n\nReview 5:\nVery nice bedroom. Comfortable bed. Amazing bar and dinner room. Very posh client\u00e8le and so I felt a little bit uncomfortable. Extra fees(like internet) were not mentioned at the check in. Perfect location for a nice visit in Madrid.\n\nReview 6:\nI stay with my famili two weeks ago and enjoyed our stay at the hotel. It is a very good hotel and it is old fashioned. The room is great and is near the center, on the neptune place. The service is very friendly\n\nReview 7:\nThe hotel is in a great location with nice rooms and lobby. I had numorous problems with the service including check in, service at the bar and during check out was charged for services that was to be included, which the manager later removed. I originally planed to stay two nights but after the poor service left after one night to another nearby hotel.\n\nReview 8:\nWe stayed for 3 nights in total, and it was a huge disappointment. We were originally shown to a wrong room (double bed on smoking floor), even though reception staffs explicitly guaranteed at check-in it is a twin bed room on non-smoking floor. After long hour of complaints in my second language and even longer hour of waiting, we were taken into a right room but with a glitch on the mini bar door, which never opened. We spoke to the staffs on corridor and found a couple of bottles of water are supposed to be provided as compliments, which we did not find in our room, and we had to do another long hour complaints. We were treated like \"gentlemen of the road\" begging for water. Great location, but we would never come back. Now, so there will be no misunderstanding, ordinary Spanish people in the town are sweet (the staffs at Westin Madrid are the only ones who are bleak).\n\nReview 9:\nWhen in Madrid, we stay at the Palace. Great location, so close to the 3 museums. Excellent spacious rooms. Accomodating front desk and obliging wait staff. Best brunch in town . . . what more can you ask.\n\nReview 10:\nThis sparkling clean hotel is exactly like staying in any Westin in the States--same tolietries, same towels, same English language newspaper, same green apples in the gym. It is a very,very expensive property, and you are charged for EVERYTHING--internet in the common areas, etc. I needed some help on booking a train and the concierge was useless. The food offering was shockingly expensive, even by Euro standards. There are a number of super, high end, non-touristic Tapas bars around the corner.\n\nReview 11:\nWe always appreciate the superior qualities of Westin hotels and this was no exception. Recently renovated, the accommodations and public areas are impeccable, complemented by excellent service and convenient location.\n\nReview 12:\nGood location. Rooms small, Personnell rude. Offers a free internet, then @ check out bill you 90 Euros for internet use! and 34 Euros for a toll free phone call. A total rip off. Left the hotel feeling like you have been had! Ruined the vacation! Will not recommend\n\nReview 13:\nNice rooms, good food...if you can get past the staff. I should have known it was going wrong when I got serious hassle for pre payment with the threat my reservations would be declined. The defining feature of the stay was truly appalling service - at any one time, 10 hotel staff evident and no response for assistance or help was answered. We were actually turned away from the restaurant by a member of staff that I was directed to by another member of staff and they had a row about in public! To add insult to injury, my credit card was fraudulently debited while I was at he hotel - by the hotel itself! If you speak Spanish you can hear the staff cursing the residents soundly! I witnessed a member of the restaurant staff, when asked for ice by an elderly American guest, take ice from the champagne buckets using his bare hand, put it into a glass and serve it at the table. Food poisoning anyone? Give this place a miss.\n\nReview 14:\nJust came back from a five night stay in Madrid with my daughter who just turned twenty. I used Starpoints, so I can't comment on the price of the hotel, but I would say I that we both enjoyed our stay very much. It is a magnificent hotel that is in a very good location. We were going to buy the Madrid Card, but ended up walking everywhere, so we really didn't need it. The concierge was great and recommended restaurants nearby that were fabulous. I would definitely stay here again if I return to Madrid!\n\nReview 15:\nJust returned to the states last night but wanted to let you know of what my views of the Westin Palace. It was on a luxury link package with room and dinner included. We stayed during the terrorism conference which couldn't have been busier. The staff was less than helpful. The room was tiny and thought we might have had some prestige being SPG members. Wrong! Room didn't even have 2 nice chairs to enjoy the small table for drinks. Room overlook the street with all the motor arcades that came in and out and in and out. It was never quiet. It is a very pretty place but I feel overrated. We stayed 3 nights.\n\nReview 16:\nThis was our last stop during our recent Spain tour and we were underwhelmed with our room. The lobby, rotunda restaurant/tea area, and public areas were very nice but the room we had was, quite honestly, inadequate for the price. Old would be the best way to describe everything we found-furniture (broken chair! ), bathroom (water damaged trim and doors), stained carpets/rugs, and even an old television (not even flat screen tube). It needed a serious renovation. Another couple we knew actually ended up with a room that turned out to be severely water damaged and mildewed. They had to be moved to a different floor--unacceptable at this level. Why even let your customer into a disaster like that?? We know that other rooms in the hotel were recently renovated and much better so we had to ask ourselves why did the management even let customers stay in old, dirty, inadequate rooms. They should have just closed these rooms for a total renovation rather than taking our money. Find somewhere else to stay for now or make sure you get one of the renovated rooms.\n\nReview 17:\nWe visited the hotel on the 14th to the 16th of february 2012, We found the hotel to be clean and Food at breakfast time very good, That unfortunately is when it ends, The lunch and evening menus are very poor, The bar is very very expensive 1 x beer (in the UK it would be deemed a half pint) is 10 euros And a small bottle of coke cola Is just shy of 8 euros,\n\nReview 18:\nThe location was amazing with easy access to the museums, metro, restaurants, and within easy walking distance of so many major attractions and places of interest! It's worth the dollar value to have this amazing location and beautiful hotel - palace! I can easily see why Conde Nast rated it the number one hotel in all of Spain!\n\nReview 19:\nWebsite advertised help with finding babysitters, but not only was no help forthcoming, management wouldn't even let hotel staff babysit during their time off.\n\nReview 20:\nI stay here regularly on business but am equally comfortable being here for a leisure trip. The Palace (as it is still known to taxi drivers) may now be part of the Westin chain but I think it has succesfully integrated Westin's custtomer service skills with its own Iberian personality\n\nReview 21:\nMy husband and I stayed at this hotel in May and we were NOT disappointed. From the helpful English speaking staff (although we spoke Spanish) to the lovely room to the central location it was wonderful. Highly recommend!\n\nReview 22:\nI stayed at 'The Palace' for business for most of September. To be fair, the hotel is in a great location and it is a classy place. HOWEVER, I was dispappointed by the concierge and some members of the reception who were not very attentative and/or disorganised, which on at least two occasions, caused me a great deal of irritation and distress. The other disappointing aspect of the Palace was that both the breakfast buffet and room service food is sub par! Stale bread and canned aspargus in a sandwich does not consitute good food!\n\nReview 23:\nI booked this hotel this weekend passed based on the reviews here on tripadvisor. The hotel looks like a five star, lots of chandeliers marble everywhere. That's where it ends. The concierge was gruff, the service very slow. Really the only thing five star about this hotel are the prices in the bar. Extortion. Two biers for 21 Euro. It was close to museums and central, but for what we paid I was shockingly dissapointed. We would have been better off staying in any of the lower class hotels in the area. I've stayed in the Ritz and other five star hotels and this just doesn't compare at all. It's a pretty four star at the most, and shouldn't claim otherwise. Never again!\n\nReview 24:\nOn the 3d day of our 2 week trip through Spain and France pickpocket thieves stole my wife's wallet with the credit cards. (Those thieves are good, really good.) The staff at the Westin Palace was tremendous in providing all of the necessary support to deal with the problem. When you are in a foreign country and you have the hotel staff going out of their way to make sure you have complete access to their phones and computers and they provide patient and courteous interpreter help, it makes all the difference in the world between a vacation ending nightmare situation and an irritating inconvenience. We can't thank them enough.\n\nReview 25:\nLOCATION: Excellent!!! Perfectly situated in the middle of the city. We explored everything on foot. Prado is a 5 minute walk, Palacio Real was about 30 minutes on foot, and Parque del Retiro is 10 minutes on foot. HOTEL: Luxurious atmosphere, though parts of the hotel could use and upgrade. Very large hotel. ROOM: Got upgraded to a newly renovated room. Enough space and the room was clean. Upon checkin, there were no king sized beds available in newly renovated rooms, so they said they would put 2 twins side-by-side. (Typical in some European hotels and usually not a problem if a king sized matress pad is place on top). This room did not have the king sized matress pad. A little less comfortable, but not a big issue. CITY: Great architecture and kept very clean. Don't miss the typical sites. Spend time just walking around like the locals. October was a great time to visit. Not too hot, not too cold. FOOD/DINING: Hotel is very expensive. Find authentic Spanish food in the many restaurants throughout the city. Most restaurants are very good and prices are less then half than the hotel.\n\nReview 26:\nMy friend and I had a wondersful 5 night stay at the Palace and all the staff we met were very professional, courteous and helpful. It is in a wonderful location and with the advice of Ricardo the concierge we ate at some very good ( reasonably priced) restaurants and saw a great Flamenco show. We had already booked two day trips with Viator - El Escorial and Toledo one day and then Avila and Segovia another which were both fascinating. You learn a lot about a city exploring its environs. We had a very enjoyable and restful break from our busy lives - thanks Westin! PS There are major road building works around the city at present but what city does not have them! It did not deter us from our enjoyment of this great city.\n\nReview 27:\nWe stayed here during Easter week 2012 and could not have been more satisfied. The location is excellent, the staff are extremely helpful and pleasant, and the rooms are amazing (especially if you get upgraded to a suite, like we did!). It was clean, comfortable and just lovely. The hotel is close to the Prado Museum, just a short walk.\n\nReview 28:\nI recently traveled to Madrid (5/24-5/26) from Barcelona and stayed at the Westin Palace Hotel for several nights before returning to the United States. The hotel is located in the middle of the city and is absolutely lovely. From the comfortable and elegantly designed room to the beautiful restaurant where breakfast is served. Everyone could not have been more helpful. When we arrived, we were upgraded to an executive room on a high floor. This allowed us to watch free movies and use the internet free of charge. We watched movies all night and saw the City of Madrid during the day. You can walk to shopping, museums, tourist attractions and so much more. Room service was excellent. The food (even the cheeseburger/fries) was amazing. My compliments to the Chef. Thank you Westin Palace for a wonderful & memorable stay. We hope to be back soon!\n\nReview 29:\nMy wife and I stayed here in September. The Hotel common areas are nice, but the room as nothing special. The room was small and definitely showed aging, while the bathroom was not especially clean. The \"heavenly bed\" that I am accustomed to with other Westins was not even close what is expected...it was very soft, squeeky and not very comfortable. I was very disappointed with this hotel for the price.\n\nReview 30:\nWe have just returned from a stay in this hotel and we were loathe to leave it! !We stayed for five nights and are already planning a return visit. The rooms are spacious and luxurious. The location is perfect and the service you receive is top class.We would highly recommend this hotel to anyone planning a luxurious city break\n\nReview 31:\nA very elegant hotel, situiated in a quit area of madrid although you ned to walk about 15 minutes to get to the centre. The only problem we found is taht it was too formal and sometimes we felt out of place going down in jeans or track suit for b'fast! We never had dinner in the hotel. The only downfall is that we had our 1 year old son sleeping in a playpen and not a cot and that to get to the elevators from the main door the porters had to help us carry the stroller a flight of stairs every time we went in and out of the Hotel!\n\nReview 32:\nThe Westin Palace is elegant and nicely appointed, albeit stuffy. I love the dome and the long corridor hallways. The beds are very comfortable and the bathrooms are luxurious. Having said this, the service has slipped since my last stay a few years ago. Some of the employees spoke informally with myself and other guests, and were not always very responsive to requests. It is indeed a beautiful hotel that is very famous, and is worth a stop-in for a cocktail under the dome. The location is excellent. I do think you can do better in Madrid, however.\n\nReview 33:\nWe stayed at the Ritz and were thoroughly disappointed. We then moved over to the Westin which is across the street. The location is central to all the major galleries. Everything was great and a better value. The rooms and the entire hotel have been renovated. The beds are oh so comfortable after you have been walking around Madrid all day. The bathrooms are huge. They have double sinks with marble countetrtops. The rooms are quiet. The buffet breakfeast was great also. Highly recommended.\n\nReview 34:\nStayed here in september. Fantastic location in a beautiful city. Our room was at the back of the hotel is it was nice and quiet. The standard of accommodation and the main hotel were really beautiful. Breakfasts were buffet style and fantastic! Have stayed in many 5 star hotels and i would recommend this one.\n\nReview 35:\nThe Westin is in a superb location, across the street from the Prado and the Thyssen museum, and walk able distance to the Palacio Real. Th staff is friendly and knowledgeable, referring us to a local restaurant for a late-night meal. Rooms are large and well-appointed. Would definitely stay again.\n\nReview 36:\nAlthough considered one of the best hotels in town, one is surprised by the unfriendly, impersonal service. The concierge feels sort of bothered by you and has a sour face. As gold members of Starwood we did NOT receive an upgrade, and had a tiny room, which was nice furnished , but without space. The location is great, so is the lobby where one has breakfast . Still, for my next visit I would choose another hotel.\n\nReview 37:\nThis is a fine hotel. The rooms are quiet and comfortable, the service is friendly and knowledgeable, and the location near the Prado Museum is ideal. We especially enjoyed the spectacular breakfast buffet.\n\nReview 38:\nPerfect location to explore Madrid. My husband and I stayed here with our young son as part of an extended trip to visit family in Europe. Our room was great and every time we needed anything (a restaurant recommendation, pharmacy location, etc.) the staff was wonderful. I would highly recommend the Westin Palace.\n\nReview 39:\nComfortable, well equipped rooms with outstanding service. Great restaurant in the hotel too. Housekeeping staff goes well above and beyond. Loved the stay.\n\nReview 40:\nThe Weston Palace has one of the best locations in Madrid but I do not recommend this hotel and find the Ritzt Hotel a better option in terms of service and higher standards that one would expect from a hotel of this star rating. On entering the hotel we had to wait ages to check in and the staff do not seem to care one way or the other , There is no \"welcome to the Hotel Westin\" Or \"how was your flight \" or any form of greeting in any shape or form ,The young lady who checked us into the hotel was rude and not at all friendly. First impressions are lasting ones and it set the tone for our stay,The rooms are very outdated and smell of cigarette smoke ! The only great thing about this hotel is the breakfast and the waitress who served us was lovely. I think she should be working on the front desk!My advise is to go to the Ritz Hotel across the street!\n\nReview 41:\nThis is a very nice hotel. We booked through an auction website and received 3 nights, one dinner, breakfast every morning, madrid cards for 24 hours for 699.00 us dollars. If we did not book this deal, I would not have booked this hotel. The rooms and beds are very comfortable. Robes for your use in room. We could hear noises from above and the hallway. Breakfast was very good with large selection. You could have made to order eggs or pick from buffet selection. Our included dinner we had to order from a feature menu of only pork items which we really did not enjoy. It came with a bottle of wine which was decent. Although the rooms were nice, I would not consider them great value for the price. There is a VIP store right downstairs where you can purchase snacks, water, beer, etc and save some money because the mini bar prices are very expensive (as normal in high end hotels).\n\nReview 42:\nThe hotel is centrally located in the museum area, walking distance from the airport express stop. Beautifully decorated, antique style. Room is spacious. Staff is helpful and friendly. This is our first trip to Madrid. Really happy with our choice of the Palace hotel.\n\nReview 43:\nDebated between staying here and the Melia Gran Fenix. Opted for the Westin and was very, very pleased. Absolutely perfect location (far better than the Gran Fenix) within easy walking distance of the major squares, Prado across the street, Retiro within blocks, and the Atocha train station within minutes. Beautifully decorated and some of the largest rooms I have seen in Europe. Great bedding. Staff most pleasant. The perfect choice for Madrid.\n\nReview 44:\nThe hotel was GRAND and the best sleep I've had in a long time away from home. Starwood gets a thumbs up for bedding, the showers and overall pleasantness of the staff encountered. The restaurant is pricey, but the food was FAB!\n\nReview 45:\nThe hotel imresses you from the moment one enters the lobby. You can see, that the staff do their best to take care of customers, for example, I was really sick when checking in so they offered me a kettle with a hot water (not supplied in the room) which was delivered within couple of minutes. Perfect location, luxury rooms, marble bath, great linen (mattresses too soft for me though), brilliant breakfast. I took out one star for the fact that on check-in I was said that the breakfast is included in my rate, but later on discovered it to be billed separately, also due to heavy price tags for all extras like: TV, Internet etc\n\nReview 46:\nOk, i'm a firm believer in Amex Fine Hotels and Resorts Choices. They usually deliver. This was no different. A beautiful atrium- attentive service and we were upgraded to an amazing room (could of had a little better view but it was huge, so we didn't care). Loved the cozy side bar at night- and it was SO easy to walk to everything. You stay here because its very nice and the location is SO worth it. We went over to the Ritz bar and found it very smoky while the atrium restaurant and bar at the Westin was gorgeous. Really happy with the choice. Good value for the money- would stay again. Did breakfast twice- service could have been a little better- but overall- we REALLY loved it.\n\nReview 47:\nTouted as THE place to stay in Madrid, with prices to match, my expectations were elevated. I'd call this a good place to stay, not an \"OMG What a place!!\" experience. Excellent location, more-than-excellent concierge services, very friendly and helpful staff. Rooms need a little updating and attention to detail (wallpaper peeling, burned-out lights, stained robes, for example). Had the unfortunate experience of being there during the 24-hour strike and I must say the hotel management took every precaution to ensure guest safety and comfort...except that the buffet dinner they strongly suggested for that evening was very overpriced and, while the food was good, not worth the price. Yes, that should be expected in such a setting and with the US$ in the dumps, but still...we were quite the captive audience during the demonstrations and marches with no other options. All in all, was very comfortable. Most impressed by the staff. First time to Madrid, so not aware of other hotels.\n\nReview 48:\nWe stayed here 7 nights in October 2011, as gold member we got upgraded to an executive room which was nice and spacious. the rooms are clean and quiet with good light even facing the courtyard. the staff members are very friendly and helpful and the business center is equipped with what you need. the interior is quiet outdated and bar prices are high compare to great restaurants in the area. new gym! I will stay there again!\n\nReview 49:\nWe sayed here for my wife's 50th birthday and going on tripadvisors recommendations I am so glad we did. The hotel could not be better positioned with everything on the doorstep and from the moment we stepped out of the taxi the staff could not do enough for you. We arrived at 10.30am and even though it was early we were checked into our room on the first floor which was wonderful. The bed was comfortable the bathroom was spacious and the whole feel of the room was calming. We did have a slight problem with carpets being laid on the third floor during our stay but the way the hotel handled this as soon as they were aware of the problem, and in particular Alvaro on the reception desk, showed the way that this hotel regards its customers and its reputation. The meal in the rotunda on my wifes birthday was wonderful with the staff all very attentive but also discreet and this was a true dining experience!!!!!!!! Overall, even with the slight problem, our stay with the Westin Palace was as enjoyable a stay as we have ever had and we look forward to going back next year!\n\nReview 50:\nMy husband and myself stayed at this hotel. This hotel has the most amazing, would recommend. Very clean, staff friendly and helpful.The rooms are nice, spacious and clean.The location is fabulous.We really enjoyed our stay at this place:)\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26146, "query_start_index": 26148, "query_end_index": 26148, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 899, 1560, 1900, 2548, 2793, 3017, 3384, 4280, 4497, 5011, 5242, 5521, 6465, 6986, 7612, 8694, 9068, 9411, 9583, 9882, 10116, 10665, 11355, 12002, 13116, 13860, 14211, 15077, 15495, 15837, 16386, 16953, 17461, 17785, 18097, 18528, 18747, 19075, 19244, 20119, 21021, 21303, 21765, 22006, 22652, 23355, 24359, 24801, 25896]}
{"id": "2515706", "pid": "2515706", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI had the pleasure of staying at this wonderful hotel last year and knew that this is where I would return when visiting again. We have been inviting to a wedding in the Spring and look forward to enjoying another stay. I mentioned this to friends that are attending and they had previously heard about how nice it is and have booked the hotel as well, even though it is not terribly close to the wedding venue. This is a beautiful and comfortable hotel with all of the amenities one could ask for. The spa is lovely and professionally appointed. The guest rooms are spacious and clean and there is nothing additional that was necessary to request. The entire staff from Management level to ancilliary staff was very welcoming and always available to us. The hotel is also very conveniently located to shopping restaurants and Sea World. I highly recommend The Hilton San Diego Resort and Spa to anyone that is visiting the area.\n\nReview 2:\nI was checking into the hotel on business. I arrived early and the room I was assigned was not ready. Angie and William were flexible enough to get me in a great room after a short wait. My only disappointment - I was not on vacation with my family to enjoy the room and property. It was a nice experience and a great place for an outdoor walk/run.\n\nReview 3:\nBooked on Priceline & was excited to stay at this \"4-Star Resort\". Although the grounds were beautiful the hotel itself looked old & worn (even after a multi-million $$ renovation). Parking was $22, staff was rude, not convenient to San Diego attractions. Even after paying 1/2 price through priceline we were disappointed...would never stay here again.\n\nReview 4:\nThe first night we stayed at this hotel our toilet broke. At four in the morning it made this horrible honking noise. It kept us up all night. The next morning we went to call the front desk and the phone in our room didn't work! The sliding glass door in our room was broken, and the remote for the TV didn't work. The walls were very thin and you could hear what the people in the next room were doing! It was awful. Worst money I ever spent. I will NOT be staying at this hotel again.\n\nReview 5:\nThis hotel experience has been a horrible experience. The rooms are extremely dirty. There was something brown and disgusting on the wall, lights burned out, inadequate parking, horrible cust serv. Our room wasn't cleaned one day and when I called they never showed up. I do not recommend this hotel, there are many nice hotels in La Jolla, Coronado and Del Mar, I would not waste your time or money here. I have never been to a four star hotel that is this dirty, unorganized and rude. Even the cleaning gal that had to bring us towels because they didn't clean our room was rude!!! Never again!! !\n\nReview 6:\nI have stayed over 60 nights in Hilton Properties, this is the worst. Rooms are dull, dirty and badly serviced. We changed rooms to a somewhat better room, but still found we had to ask for clean towels and the room to be cleaned. The pool was dirty and the restaurant and bar way over priced. Parking is also charged. We complained and the manager offered us a free night if we return- No way the Hilton Garden, Marriott and Double tree hotels in the area are far better. I do not recommend this Hotel to anyone.\n\nReview 7:\nMy husband and I booked a standard room in Nov. through Orbitz with a non refundable, what we thought was a good, rate.for a trip Dec. 30-Jan.2 We were told we could not request a room till ck. in at 4pm.Got there at 3:56pm and were told all the waterfront rms. were taken.We were told they had all been taken by earlier ck. ins. We were told we couldn't ck in early.I asked how this happened, and they simply shrugged and said \"sorry.\" We got stuck in a rm. for 3 nights overlooking the frwy and next to the ice machine and elevator that made noise all night long.Our last night we were talking to a couple at the bar that got a rate $50 less than ours(looking over the Bay). The restaurant was pricey, but very good with excellent service. We will not be going back,especially since there are so many hotels to choose from.I will return to ACQUA though.\n\nReview 8:\nThe upgraded decor was very nice and the hotel has a beautiful Mission Bay location. However, the walls (and floors) between rooms were surprisingly thin. $20 for parking - ouch! Fun place if you like water sports, but not the peaceful romantic getaway I was hoping for.\n\nReview 9:\nLooks great until you enter your room. They smell like mold. The help said they smell all the time. Our first room was really bad. The next one was half as bad. We were ready to leave when they moved us to the Tower (which the woman at the front desk said could not be done). The tower was fine. Beds comfortable, nice view, no smell. Upon checkout they hit us for $30 extra per nite for the tower, something they didn't tell us. Didn't mind paying it, but should have been told up front. The smell seems to be in the first floor rooms throughout the complex. Frankly, they should burn those buildings and rebuild absent what appears to be a ubiquitous mold problem. Food was marginal. Good conscierge. Excellent workout facility, nice pool.\n\nReview 10:\nOverall, it's a good hotel. Very scenic location, beautiful villas, very good restaurant, great a la carte breakfasts. But all of these means nothing when you enter your room. It's worn out but what's more disgusting it's incredibly stinky! I think it's because of their old carpets that have absorbed all the disgusting smells in this humid climate. And each night up to several times you wake up from this choking smell even with the opened terrace door.\n\nReview 11:\nMy wife, kids and I stayed for just one night late August. We were upgraded to the California Suite. The room was huge. The only downside was that it was a King but the couch opening up into a bed for the kids. The patio was bigger than my backyard. It had heat lamps, a fire pit, cushioned loungers, tables, benches. The only thing missing was a pool at that point. We ate breakfast at the Acqua. The service was great and Gary was the nicest guy and nice to chat with. My only complaint was that the patio area was dirty from the previous guests. There were old newspapers there and an extension cord laying around. It wasnt a big deal and the view of the water and fireworks from Sea World made up for it.\n\nReview 12:\nThis place doesn't provide any type of breakfast... The restaurant ... Location is bad, theres nothing In walking distance...Internet is $11 a DAY!... ( most places provide it for free).... Parking is $25.00 at the DAY... We stayed at glotietta bay Inn( here in San Diego) Where breakfast is included and is THE BEST... FREE Internet.... FREE parking.... Exellent location.... What a mistake to come to the Hilton!\n\nReview 13:\nWhat an incredible stay we had. Room with a bay view, as relaxed as I've been in months...the main pool was great for the wife and I and very kid friendly...grounds well maintained, staff quite helpful...Nick helped us so much, treated us like family....free shuttle to Sea World twice a day, spent some time in Old Towne SD too, very cool and some great places to dine....Overall one of the best weekends we've enjoyed in some time. Thank you Nick, Hilton, and staff.\n\nReview 14:\nWith all the choices avaiable in San Diego, you can do better than this particular Hilton resort. In its favor, it is close to the interstate, easy to get to, is in a generally quiet area, close to running paths, and the public areas of the resort are attractive. However, and it is a big however, this is not what I would consider a quality Hilton property. The room we stayed in (509) was dreary. A very large water spot spread across the ceiling. The ceramic tub finish was peeling off. The daily parking fee of twenty dollars is excessive. The restaurant fee schedule is weird. One day our breakfast of granola and yogurt was less than ten dollars; the next day they charged us for the yogurt. The day before we were told that the yogurt was included. You should also know that the resort is not on the ocean. It faces a backwater lagoon that eventually opens onto the ocean, but the property itself is at least a mile from the ocean.\n\nReview 15:\nThis resort location is great for couple and families. A huge pool area and near the bay. A great trail to walk or skate on and it is next to a large park. The restaurant has great food and the services is impeccable.\n\nReview 16:\nCheck-in was a breeze; convenient 10 min. parking in front of lobby. We were put in the building directly across from the lobby so parking was super easy. Building looked very historical (re: OLD) on the outside so I wasn't sure what to expect on the inside but the hallway colors were very hip and the carpet very chic. I was very impressed with the size of the room and the room decor. Loved the linens, headboard, lighting, flatscreen tv, giant desk, carpet - it was all very hip and cool. We requested a king and were accomodated. No bay views, unfortunately! Bed was very comfortable. We weren't able to get a free wi-fi signal and didn't want to spend more to get the land line. Bathroom was very neat - loved the light fixtures. Only sour notes were that the toilet was round so a little on the small side and the tile shower/tub didn't get the benefit of the remodel - still looked a little dated. We walked around the property near the bay and it was very nice. Would stay here again.\n\nReview 17:\nWe will never stay at this location again. This trip was for our wedding anniversary and recovering from extensive cancer therapy. Fire alarm went off at night and it was laughed off as a prank. No emergency services were dispatched when there was smoke coming in through our bathroom vent. The restaurant on site had no menu posted. The food was horrible and over priced. The concierge was not supportive in our inquiries to certain attractions. He acted as if were interrupting \"his day!\" The front desk help were nice but when we mentioned our displeasure or concern - no- solutions were given. The young lady in the coffee shop very helpful.\n\nReview 18:\nA young lady named andrea who attended me she was very nice and helped me very well in the markt place. Even though she didnt talk spanish she helped us. She was friendly ,nice, loveable, attendable. If all the employees were like her this would be the best hotel of all san diego\n\nReview 19:\nWow, poor customer service, old, and dirty. From the moment we checked in I knew that we had made a mistake. I am a Hilton Honors Gold member and this place is not up to the standards of any Hilton property I have stayed at. We did not get the room we had paid for even though they tried to tell me I was being upgraded to a bigger room, not true. The first day at the pool, not one of the staff asked us for a food or beverage order. With young children a problem quickly became apparent. The pool is not secure and the entire pool can be accessed by non guests from the bay walking path. It would be easy for you to take your eyes of your child for just a second and have something bad happen. We were unable to relax do to this fact. The room had been re-newed but was still not cleaned well. We spent four days here and we will never go back again.\n\nReview 20:\nThis Hilton Resort had the most comfortable beds ever! We really enjoyed the 4 nights of our stay here because we felt like we were on a resort. The decor of our room was top notch and the bathroom was pretty large. It looks like they've been renovating as the pool area was under construction. We were close to Sea World, however, anyone staying at this resort would definitely need to have a car to get around San Diego. It is not walking distance to anything. The good points: - We loved the beds! - Personal care items were nice (Crabtree & Evelyn) - Large Safe - Decor was classy - In-Room refrigerator - Flat screen TV - Resort grounds were nice - Resort gym and tennis courts were nice Things that could be improved: - Better lighting in the room - Heating in bathroom could be improved - In-room internet access should be free (why is there a charge?) - On-resort parking should be free (again, why is there a fee for parking for guests?) - No movie channels.. what?! Overall, we enjoyed our stay here.\n\nReview 21:\nright from the start TC @ front desk was welcoming and went the extra mile. It took awhile for our room to be prepared... But it was worth it. Kudos to TC!!! !\n\nReview 22:\nStayed here for the weekend with boyfriend and 5 year old daughter. Booked a bottom suite with patio overlooking garden and beach. Hotel room was clean and very spacious. Bed and pillows were super soft and comfortable. Loved the heated pool and jacuzzi, with easy access to beach walkway. front desk provided excellent and friendly service. Will stay here again at this beautiful clean hotel.\n\nReview 23:\nThe grounds are lovely, it is convenient to the freeway, the staff is nice, and the room is large and clean. Also, those typical comfy Hilton beds are there... The property is undergoing renovation, and I believe my room (Tower) was recently done. The only complaint regarding its condition is that the closet smelled of mold so badly that I had to put the ironing board on the balcony to air out, so I could iron my clothes without absorbing that odor. I also could not hang my clothes in the closet for the same reason. I was glad to just be passing through town on business. Had I paid for this place as a vacation I would not be happy. As a Hilton Gold member, I received no complimenty amenities such as free breakfast, or free internet. The fitness center was closed due to renovations, with no comp at a local gym. The bay was lovely to look at from a distance, but too gross to wade into. And $20/day to park? I will be back soon for another biz trip, and probably will look for another Hilton.\n\nReview 24:\nIt's all in the title. This place was absolutely atrocious. They have the most unprofessional staff I have ever dealt with. I travel between 25-30 weeks a year and I can tell you I will never stay at this hotel, nor any other Hilton or Hilton affiliate again!!! Dirty room, busted fridge that never was replaced, hallway reeked of urine, I think I'd rather eat McDonald's over the crap they serve at the restaurant, and $15 for a well martini?!?! GTFO! To top it all off, it is terribly located, parking sucks and they charge $25 a night for parking! Wow! I didn't know I was staying in downtown San Francisco. This place is putrid.\n\nReview 25:\nVery Clean and well rounded hotel. Has alot to offer in terms of amenities for both kids and adults. Location is fabulous too; easy freeway access, close to the ocean beaches as well as the city. You will not be disappointed to stay here. We've tried other hotels in the area for our trips to southern california and won't choose any other.\n\nReview 26:\nWe had a great room with a nice view of the bay. Very quiet. One negative, they way over charge for parking.\n\nReview 27:\nThe friendly environment and th Hotel features are the MUST! Lay down by the pool was great, everything runs perfectly.\n\nReview 28:\nI wanted to take my boyfriend somewhere really nice for his birthday. The hotel pics on their website made it look amazing. Do not be fooled... the rooms (we booked a bayfront villa at $569a night) are nothing like is stated or shown. The bayfront view was disgusting. The balcony had two really uncomfotable chairs, not the lounges like they show. There was a planter on the balcony (which is on top) of another villa's roof had dead flowers growing in it. There were cigarette butts and beer bottle caps all over the balcony. The chair in the tiny room was broken. The bathroom was so small and gross. I would not have even washed my feet in there. The room was also very smelly from a burnt out vacuum they were using all over the floor. We checked in and right back out. We had to ask a manager to give us our money back. Horrible hotel... do not stay here!! !\n\nReview 29:\nJust found bed bugs! Noticed someone else in the exercise room with the same kind of marks on their leg so it is more than just my room. There are no restaurants within walking distance other than the hotels. The food is way too expensive and high calorie. Should have stayed closer to town where I could have walked to activities. Exercise room is nice but there is a daily fee.\n\nReview 30:\nWonderful bay-view room, large, clean. The breakfasts can't be beat. The eggwhite Florentine omelet is my favorite, and maybe I am fooling myself but I think it's healthy too. My friends say I need to try the garlic fries in the bar at night. But here is the real thing. EVERYONE who works there is kind, friendly, and helpful. This trip it was Stephen at the front desk, who helped find four perfect white roses to surprise me in my room. He had to go to three florists, but spent the time and did it happily.\n\nReview 31:\nI really liked staying in this hotel; it was clean, luxurious, wonderful bed, sheets, pillows. The only issue I had was that I was charged $25.00 for parking unexpectedly. I called down to the front desk in the morning after I saw the bill slipped under my door. They said I initialed it the night before. I stated I was never told I was being charged $25.00 to park in this hotel. It wasn't until I called Hilton, that the manager was kind enough to remove the untold charge. He was kind and courteous, but it wasn't the initial response.\n\nReview 32:\nAlways a pleasure to stay at this hotel! It's close to our favorite stops to visit, the beach, 10 mintue drive to the gas lamp district, museaums, and the best place on earth Sea World.\n\nReview 33:\nAs a San Diego native now living in Houston, It was necessary to travel back to San Diego on October 28 to October 31, 2010. I chose to stay on your hotel during these days and was very impressed from the moment I walked in. Admittedly the entire staff, including those in the restaurant took away the California stigma we Texan\u2019s have on Calif. They even reheated a pizza bought from somewhere else and put it in a box for me. While this may seem trivial, it was not to me. The Manager, Mr. Villarino was outstanding and always checked on us. We felt welcome from the first moment we arrived. He even made sure the bar stayed open late on the evening of our arrival, this is usually unheard of. (There was several people in our party ) The firepits in front of our rooms were cleaned out every evening, I will recommend this Hotel to anyone from now on. Thank you very much for running a business the way it should be run.\n\nReview 34:\nIf I could give a 6 for customer service I would! Since we first walked into the door William the hotel supervisor has done everything he could to make our stay as easy and relaxing as possible. Mid way through the stay TC the concierge was able to set up our car rental and truly made it feel like a one stop shop. We just needed to show up and sign the papers.. This was my wife and I's 1 year anniversary and we couldnt have picked a better hotel to celebrate it in. To add to all the great service was that the hotel was kept up very well. There seemed to be no window left uncleaned or carpet left unvacummed. I could go on and on. So simply put , this hotel was a fantasic choice and I would recommend it to anyone !\n\nReview 35:\nI read the reviews and was a bit scared- but I went in January and didn't care about beachfront bars/dining, construction and water in the shower. It was perfect for my stay - big, clean rooms w/fridge & coffee, place to run, fitness center, AMAZAING staff. I changed rooms immediately - nothing wrong w/it -my choice. Every request was filled quickly and a manager called immediately to confirm it was done. Location was 5-7 minutes from most places - if I didn't have a car, not sure I'd stay there, but otherwise fine. Yes, there is some construction, but it didn't affect my trip - for the really cheap price, it was perfect for me. $20/day to self park is a drag, but same as other properties in the area.\n\nReview 36:\nStayed here for a weekend. The weather was really nice and it's right on the bay. The staff were really friendly. I asked for extra pillows and toiletries and they delivered it quickly and seemed genuinely happy to help. The room was really nice. We had a waterfront room with a fire pit so it was nice sitting on the patio with a fire and some beer. The resort is really well kept. very clean and modern. The pool was really nice with a lot of bright orange umbrellas and cabanas. Definitely one of the nicest Hiltons I've ever stayed at. Great value.\n\nReview 37:\nRecently went on a work trip to San Diego and had the pleasure of staying at the Hilton San Diego Resort & Spa. I had the good fortune of working with William, T.C., and Paige at the front desk. I have nothing but positive things to say about this team! These three individuals represented their company very well as they were very efficient, and professional. Among the other luxuries in this hotel, their staff made my first stay a extremely pleasant one. I will definitely stay here again!\n\nReview 38:\nLoved this hotel, the architecture, the location, it was nice! We booked through Hotwire but when we checked in at the hotel, we were upgraded for free to the tower with an awesome ocean, city view and balcony. It was quiet, peaceful and convenient. I got up in the morning to a beautiful ocean view and worked out in their state of the art fitness room. Would definitely stay again.\n\nReview 39:\nI can't find anything good to say about this hotel. It is out in the middle of nowhere with nothing within walking distance. We were forced to get room service and paid $50 for breakfast for 2. I started getting sick on the 3rd day. I thought it was just an allergy from pollen. I kept feeling worse each day. Ahh-Haa! I found the source of the allergy on the last night there.... Green, White and black fuzzy thick mold all the way from the floor about 4 feet up the wall. I felt better the first morning after I returned to Michigan. This is supposed to be a 4 star hotel. It should not be moldy! TV sucked as well. No channels worth watching and no movie channels unless you order a movie. Would NOT recommend this place. Go to Pacific Beach. Much better location.\n\nReview 40:\nOur one night getaway felt like days. The property was beautiful, pool, hot tubs, and fire pits were super relaxing. What really made the difference was William. He hooked us up - putting us in a beautiful room, recommending things to do, and doing a superb job answering all of our questions. His customer service turned our stay from average to outstanding and has virtually guaranteed we will be back in the future. Our room was great. The bed was super comfortable, shower was awesome, and we had an amazing balcony. When we come back, the only thing I would do differently is remember to bring my tennis racket - the courts looked really nice. And the location is great, it's 5 minutes from Sea World (which is perfect if you're staying for just a couple of days, since you can check out and then do Sea World in the afternoon for a few hours on your way out), while at the same time only 13 minutes from Downtown San Diego (we went out in the gaslamp district - great restaurants and bars) as well as just a few minutes from Mission Beach.\n\nReview 41:\nMy family and I have stayed at this resort on numerous occassions. After many tripa and plain BAD service, we switched to another hotel. However, my wife and I decided to give it another try in June, when we attended a local wedding. Everytime I stay at this hotel, what I am promise and what I GET are two different things. It always turns into a 45 minute hassel. Ironically, the LA Times Travel Editor recently wrote a story on this hotel and had the same problems! In fact when you check in you tend to find a lot of unhappy customers griping about something that was not done or delivered. It is a beautiful site, but the front desk staff are poorly trained and have no power to remedy problems. Once you get in, you will pay $$$ everytime you turn around so that one night \"get away\" ended up costing over $600. Clealry, you can do better elsewhere. Hilton is a great chain, as a Hiltin Hhonors member, I frequent them in my travels, but striike this one off your list!\n\nReview 42:\nMy family and I went on our 5 day vacation and ran into a problem at a hotel in the Gaslamp quarter. We called the Hilton San Diego Resort and Spa. Rod at the front desk completely took care of us. He was so wonderful!! Then the next day we need some additional help and William was at the front desk. I could not believe how much he went out of his way to accommodate us!! I have never been treated so well. I just want to say that Rod and William really saved our vacation and we are so appreciative. We will come back to this hotel soon!\n\nReview 43:\nWe went to the Hilton San Diego Resort and Spa for the weekend with our family. There were 13 of us including 5 children from 18 months to 6 years. There was so much for all of us to do. The kids loved feeding the ducks and the fish. All of the Hotel staff were wonderful. The food and the service was A+. Kevin always welcomed us with a smile and had tables set up for our large group. He kept checking to make sure we were happy and the children had whatever they needed. Ignacio remembered what all of us ordered to drink the first morning for breakfast and brought it to us when we sat down for breakfast the second day. From the welcoming staff at the front desk, the staff who were very helpful in the pool area, the friendly ladies in the wonderful gift shop to the best food and wait staff, I would highly recommend any family go to the Hilton San Diego Resort and Spa for their vacation.\n\nReview 44:\nMy wife and I stayed here for one night recently and we absolutely loved the experience! The hotel property is beautiful. The grounds are well kept and the pool area is stunning. This is the perfect place if you are seeking a relaxing retreat. The view of the bay from our room was a delightful experience. The room, itself, was very clean and well decorated. I was very impressed with the artwork and modern looking furniture in the room. We were able to sleep very well because the bed was comfortable and the hotel was very quiet at night. The bathroom was modern and spacious. The shower head made for the most comfortable shower. The restaurant was romantic and elegant, especially at night time. They offer a complimentary shuttle service to Sea World which is only about a 10 minute drive. I only wish we could have stayed longer. We will definitely stay here again next time we visit San Diego. I highly recommend this hotel to anyone looking for a peaceful and quiet stay with a beautiful view in the San Diego area.\n\nReview 45:\nI travel a lot and this is by far the worst hotel I have had the misfortune to come across. I reserved what was advertised as a \"Tower View King,\" with a picture of this great room looking out over the bay. When I checked in, I was taken to a dark little room with a view of a grassy area, looking at another wing of the hotel. When I complained, I was given the very same type of room and view from the second floor. The patio was filthy and the view of the grassy area was pathetic.IT WAS THE OLD \"BAIT AND SWITCH\" program. In addition, they want $28 a night to park in a motel type parking lot. What a rip! I check out 30 minutes after checking in. The staff? A bunch of kids who don't have a clue about customer relations. Stay away from this one.\n\nReview 46:\nI would recommend this resort to anyone, especially couples and families. My spouse and I spent two nights at this resort. It completely met our expectations. We choose a bay view room in the tower building overlooking the bay and pool area. Although the room itself was a bit on the smaller side it was nice and perfect for the two of us. The room was very clean, had a private balcony, fridge, nice bathroom and tasty in room coffee. The staff was friendly and very accommodating. The pool area was gorgeous with private poolside cabanas. We had a perfect stay and can't wait to come back.\n\nReview 47:\nThe Best Place I could spend with my Family!! I Enjoyed staying at Hilton! Clean, comfortable and great service. Would love to go back again! !\n\nReview 48:\nAs a business traveler, I look for a good location, nice comfortable room, food and service. This hotel has all the above! I forgot my credit card and left for the airport. The Manager contacted me and drove to the airport to deliver the credit Card! This was above and beyond and I would highly recommend this hotel to business and family vacations!\n\nReview 49:\nAfter reading many of the reviews, I was expecting the worst. We stayed in room 566 with a view of the resort tennis courts and Interstate 5. The room was quite large w/ new and modern furnishings. The bed and linens were very comfortable. The bathroom was nice - the majority of it was new (except for the shower). The hotel provides Crabtree & Evelyn amenities. One thing I didn't like was the dark hallways. One side is painted in a cream color while the other is a dark brown, which makes the entire hallway very dark. We only stayed for one night and didn't wander around the resort itself, so the rating is for the room itself. The location of the hotel was good. Highway access is very convenient and it is only a ten minute drive to downtown San Diego. Considering that I paid $100 for the room via Priceline, I was very satisfied.\n\nReview 50:\nKUDOs to Ramzi at the Hilton San Diego Resort & Spa over the past weekend! Though I had paid for two rooms and would of been entitled to an additional complimentary breakfast ticket, when I asked Ramzi for the additional breakfast ticket, he only asked my room number and immediately gave me another ticket. This type of service, though small, is very important to me. Not only did Ramzi not ask me to wait while he \"checked\" the hotel register, he immediately asked if I needed any addtional tickets. This 'little' consideration goes a long way with this Diamond Club member who has stayed in a Hilton Hotel at least 100 days this year. Thank you Ramzi!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30479, "query_start_index": 30481, "query_end_index": 30481, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "62%", "inner_docs_start_indices": [176, 1117, 1477, 1842, 2341, 2952, 3477, 4344, 4626, 5379, 5848, 6569, 6996, 7477, 8428, 8658, 9664, 10322, 10615, 11480, 12503, 12675, 13081, 14096, 14741, 15094, 15215, 15347, 16224, 16616, 17139, 17691, 17889, 18825, 19560, 20283, 20848, 21353, 21749, 22529, 23587, 24575, 25128, 26037, 27075, 27839, 28443, 28599, 28962, 29814]}
{"id": "569579", "pid": "569579", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel has an awesome infrastructure. Great large pools, nice restaurants; rooms are awesome, the are large and very well equipped, they have a swimming pool for every room out in the balcony... but service is awful. When I was there, there was a power outage for a whole day, they decided to do some repairs in the water system without notice, and we had no water for a full day. The halls in the building were never cleaned, same as our private pool which had a ball of hair at the bottom for the entire week. Our car was opened and some stuff was stolen. You will NEVER sleep because they will call you everyday between 8-10am trying to sell their timeshare. It's not worth it, I've been to Cancun several times and every other hotel/resort you pick will be much better for you.\n\nReview 2:\nBeautiful RESORT!!! I love the scenery, the pools, the 2 for 1 DRINKS at the swim up pool bar..The breakfast buffet...Reasonable place..not too expensive. However, do not sign up for the TIMESHARE presentation. They will take between 3-4hours out of your day!! They will try to sale you things that are not worth it. I purched a timeshare package and went to cancel the timeshare package and was offered a package thru GRAND PARADISE!!! A WASTE OF MONEY! If you have RCI..don't purchase the little package they will offer you ..THe RESORTS AND HOTELS THEY HAVE TO OFFER ARE NOT WORTH IT! YOU CAN SEE APPROX 100 PLACES AS COMPARED TO RCI's 1000 LAST MINUTE OPTIONS!!! IT\"S A WASTE OF MONEY..SAVE YOURSELF THE HEADACHE!!! They say that you can get the resorts for a week for as little as $100.00..(that it literally about 5 resorts and they will be offered in places like HAWAII..on a last minute basis of approximately 5 days).. AVOID PURCHASING THEIR TIMESHARE PACKAGE!! LIES AND MORE LIES IS WHAT THEY WILL SALE YOU!! !\n\nReview 3:\nThis was our 2nd time at the Mayan on the Riveria Maya. It is on the Riveria Maya so it is about 20 minustes from Play and 40 to Cancun. But it is nice to get away from the hustle and bustle of the commercial areas and has beautiful pool areas and beach front to relax in. But close enough to grab the shuttle or collectivo's. We also used the Ado bus which is first class for the same price. Which we took to Tulum, Playa, and also to Cancun. We rented a car for part of the week which made travel more convenient. The beach is rocky but is an oasis for ocean life. you take the time to walk amongst the rocky ocean you will see reams of fish, star fish, and sea urchins it was amazing. Always lots of beach chairs, food is excellent ,service 2nd to none. The room service is excellent, loved the Mexican pizza. The rooms are exeptionally clean. Puerto Morelos is close for snorkling, amazingly beautiful, visited Tulum, Coba and Chichen Itza. Best place to stay and lots of things to do.\n\nReview 4:\nOther reviewers are pretty accurate in the resort description. I.e. beautiful resort; great pool but long distance from room; no swimming at beach, nothing else nearby but definately take the $4 bus to Playa. AVOID the sales presentation. Please Google Mayan Palace scam and Grand Paradise Scam to learn about the problems before you go. I wish I had!\n\nReview 5:\nUnfortunately, we went there for a tour after being accosted at the Cancun airport with many promises. We were told we would have breakfast and be done in 90 minutes. 5 hours later, and 4 managers later, they finally paid back our deposit and sold us our \"discounted\" gifts. Wasted an entire day. We have been on many ti E share visits, own one ourselves, and are not naive. This was by far the worst one ever, very bad deal, plus they wanted us to sign our time share over to them, saying they affiliated with Wyndam. Bad deal. Don't buy anything from them.\n\nReview 6:\nMy wife had the unfortunate accident of slipping in thier lobby and breaking her wrist. The place is exceptionally beatiful and Immaculate but ALL the floors are Marble or Tile. When it wasn't slippery from rain, it was hazardous from the constant squeegeeing. Literally you would go into the bathrom and come out to be trapped by one the cleaning crew because they were cleaning down the marble at the entry. Furthermore after the accident, they put us in the cab to what we thought wast he Cancun hospital but he headed fro the wrong one in playa. We had to get ourselvse to and from the hospital w/ our own $$ mind you we were coming from the pool & did have our wallet(s). Meanwhile another guest had the same exact accident hapen to him, broken arm & stitches from slipping on the marble. They actually took him to the same hospital and drove him back but because we were there until 3AM we were not accomodated for any transportation. Do yourself a favor and avoid this hotel or any associated w/ Mayan Group.\n\nReview 7:\nThe property is big and beautiful. The layout of the grounds is very spread out but there are huge golf carts (seat 10) to take you where ever you need to go. We were there and was told it was 86% full, we were never crowded. the golf course is very nice 18 hole par 3, the club rentals were king cobra clubs, very nice take alot of balls or take range balls, which are free, to use on the many water holes. I lost 5 balls, they will sell them to you cheapest are under $4 for a 3 sleeve. the 2 best restaurants are the havana moon and green break (golf course). 1st havana moon alot of variety on the menu. pizza to steaks which both were very good. the green break is only open for breakfast and lunch til 5pm. lunch twice had the pepe jr both times LOVED IT. I would also like to mention the best nachos ever at \"Burgers Custom Made\" awesome! !\n\nReview 8:\nWe had the most awful experience here. It was awful from check in to check out. We had reservations for 2 two bedroom suites and called twice beforehand to confirm. Lo and behold, at check in, the rooms were not available. It took well over an hour to check in and settle on switching rooms later. We went to lunch (three people) afterwards and were shocked to get a $150 bill! $13 for crappy stadium style nachos. $11 for a margarita! $13 for a SANDWICH! Next, off to the pool, which was about 90 degrees. 5 people shared a bucket of beer for $33. Unbelieveable. If you like to swim in the ocean, do NOT STAY HERE. There is sand so the photos of the place are quite misleading. In actuality, there is zero acces to swim in the ocean because the entire coast is a limestone plateau. There is about an inch of water along the ENITRE PROPERTY. We hiked half a mile in each direction and were still unable to swim in the ocean. This hotel is a true disappointment. You could not pay us to go back. Horrible! !\n\nReview 9:\nWe own a time share at this resort and March of 2008 was our first trip there. We took our four kids all under age 11. The pool was fabulous and the kids loved it. The whole resort is very clean and they are constently working to maintain the property much like Disney World. The restaurants have quality food but like many all inclusive resorts the prices are somewhat expensive. The beach has something to be desired as it is very rocky. We took a day trip down to a beach south of the resort, Akumal. It is a lagoon where the kids can easily swim in the water and see many fish all around them. We rented a car from Alamo that is the only car rental at the Grand Mayan. The car was fine but I would advise taking pictures of the entire exterior of the car to prior to driving as to document the condition. When we brought back the car they tryed to charge us for damage that already existed on the car. The golf course is well maintain and some of the holes are challenging.\n\nReview 10:\nWe were very happy with our unit. It was large and very well maintained. The extensive swimming pools were a hit with my daughter. We didn't have any problems catching a trolley/resort shuttle when we needed them. Staff were friendly and helpful. The dolphin swim at Xcaret was well worth the money - the best one we've ever done.\n\nReview 11:\nWe stayed at the Grand Mayan for a week from Dec 28th to Jan 6th, 2007. It is a beautiful resort and the service was excellent. The food at all of the restaurants was absolutely terrific. You have to take advantage of the happy hour prices at the different bars....the costs can really add up. The house keeping was also incredible. Our room was immaculate. While I am not a believer in time shares (we went with family who are owners) as I feel that by the time you add up the costs of air, food, drinks, etc. I would return to the Grand Mayan. We felt it was worth every penny. Tips: take hats or tshirts to give your favorite waiter at the swim up bar, etc. Happy Hour at the swim up bar is from 11-1. Beer is about $2 at this time, so really cheap. Also, breakfast at the 19th Hole was amazing for about $10 a person. Absolutely worth it. Take the bus into Playa del Carmen for $2 a person each way. Cheap and alot better than what we went through with our rental car.\n\nReview 12:\nMy husband and I stayed at the Grand Mayan for our honeymoon. It was the most beautiful resort I have ever stayed at. Our room was amazing and so was everything else about the resort. We dined at most of the restaurants on the property. My favorite was Gong. We also enjoyed the morning happy hour at the pool. It was a long walk from our room to the pool area and restaurants, but most of the time we were able to hop on a shuttle. The shuttle service into Playa del Carmen was always on time and the drivers were very friendly. Prices were also very reasonable everywhere except the grocery store on the resort.\n\nReview 13:\nThis is a beautiful resort. The staff are incredible, it's extremely clean and well maintained and made for a fantastic trip for our family with 3 kids (12, 10, and 8). We had a two bedroom condo through an RCI trade and really enjoyed it.\n\nReview 14:\nWe had a wonderful time at this resort. The staff was \"on It\" all the time. We stayed in bldg. 11, far away from lobby etc. Shuttles worked out well. Very prompt and never over crowded. The sales staff at the presentations are not up front so \"buyer be ware\" There is so much to do in the area we could have used more time at the pools.\n\nReview 15:\nRoom was not right. No fitted sheets and on a K bed. Glasses were never changed. We called they said they would be there in 10 min. We washed them ourselves daily. No refrig, no microwave, no service. The service is slow, everyone has their hand out. $$$ $70 pesos or almose $6USD for a liter of water with dinner. Pool was almost empty and towels were always out. NO SWIMMING BEACH! We were lied to about the shuttle to Playa by the shuttle service telling us there was not one. Yes and it only cost 300 pesos. 5 stars. I do not know how unless someone was paid off. The beds are a single mattress that are hard as a rock\n\nReview 16:\nThe drawback here is the lack of ocean swimming, but the many pools are delightful and widely varied. The buffets and theme restaurants are quite nice. Prices are reasonable and noon and evening happy hours are great. Despite the comments from others, we found the margaritas and other drinks to be quite potent. The full bedroom suites are very spacious and the deck pools in each unit are very special. The grounds are spectacular. We did get a unit in Building 5 which was more convenient to the other facilities than the buildings above 7. You are a good 20-25 minutes from Playa del Carmen. The hotel shuttle is convenient and inexpensive (about $4 each way). In the future we will stay at one of the beach hotels right in Playa del Carmen. Unlike Cancun, you have the village right there with lots of activity and a wide variety of restaurants. We had wonderful snorkeling at Puerto Muerelos which I have heard is a much better bet than going to Cozumel. You leave the hotel at 9 and are back after a nice lunch by 2:30 pm. (Cozumel is an all day affair.)\n\nReview 17:\nDay visited and had the breakfast buffet. The \"informational session\" was a relentless, high pressure sales pitch that lasted double the 90 minute session we were expecting. The succession of sales people were bound and determined to close a deal that day and finally gave up when we convinced that NOTHING would entice us to agree to anything without further thought. Beautiful grounds, excellent food, but I felt like I was in the Truman Show. Might be the right place for someone who wants a time share, but I wouldn't trust this organization.\n\nReview 18:\nRecently spent 2 weeks at this hotel through a time swop with RCI. I was blown away. It is very well located between Playa Del Carmen and Cancun, has every imaginable facility and outstanding service. Nothing was too much trouble and prices for food, drink and amenities very reasonable for what one got. The beach area is a little small and rocky, but other than that, I couldn't fault the place. If you looking for great service, relaxing atmosphere and ammenities, I would highly recommend it. If you looking for action and party, probably not the right place.\n\nReview 19:\nThis was an RCI \"exchange\"-- actually, it was a comprehensive effort to market timeshares or \"investment in the resort\" only. Only 3 good things to say: 1) check in and check out went well; 2) the staff (excluding housekeeping) tries very hard; 3) the weather was great. Bad things: 1) isolated from everything; 2) expensive everything-- $9.00 hamburgers and $5 beers in Mexico; 3) sales pressure; 4) unresponsive housekeeping; 5) poorly maintained units; 6) Bugs inside units; 7) no nightlife after 10:45pm; 8) no swimming beach at all, even though listed as an amenity; 9) populated by US rednecks; 10) no chance to find a seat by the pool or near the \"beach\" after 8am; 11) diaperless babies and toddlers in the pools. And more. The only night entertainment is located outside resort and accessible by car (twice the price of outside the resort) or by shuttle wich requires reservations and is not cheap. For 4 persons, figure $500+ each.\n\nReview 20:\nI am currently at the resort, second day. Anyone who says this is a 5 star resort has never been to a 5 star resort, or even sniffed what quality should be. The grounds are very nice, the rooms are very nice. But the food and staff are simply horrendous. I'm talking taco bell quality food with processed cheese. Staff has a default answer of no to even the most basic request. Next to no view of the ocean or beach access from anywhere. Get ready to lay by the pool, you wont be laying by the ocean, or even looking at it. No wireless access. Sorry folks, not sure if the good reviews on here are shills or if they are made by a lot of timeshare frequenters who just dont know any better. Not a five, or even four star resort, by any stretch of the imagination. More to come when trip is over.\n\nReview 21:\nWe had a 2 bedroom suite. This included a nice sized Jacuzzi tub, deck pool (a little cold), kitchenette, nice living room, and two great bedroom suites. The pools are just amazing, but can be a little warm in the hot summer months. We were in bldg. #8 which does require a good 15 minute walk to the pools etc, but the golf cart like transports are more than adequate. We had no problem a few minutes to get delivered to exactly where we wanted. If you can get in bldg's 1-7, it would be preferable, but not a big deal. The rooms are extremely well maintained with room serviced twice each day. To save a few bucks on transportation ($20 for a trip to Playa Del Carmen) there are what they call \"collectivos\" that come right to the street in front of the resort. They cost $2 pesos a piece (about a $1.75usd) and take you right to down town Playa real close to Calle 5. I did an exchange with RCI and would love to be able to do this again.\n\nReview 22:\nThis is a beautiful place, but beware! They will try to trick you to buying their timeshare. The manager TONY has no manners. If you don't buy, he treats you like crap and tell you tht you have wasted his time. They have marble so you need to be careful. Seen many people slip and fall. They do NOTHING for you. Great big pools, not great access to the beach. You need to walk forever on the campus to get anywhere. There is nothing near by. The taxi from there to Cancun is $450pesos.\n\nReview 23:\nWe have been members of the Grupo Mayan since 2004, and this was our best trip ever! This was the third time we visited Riviera Maya. They do an amazing job with the grounds and the activities. There is never a dull moment, but if you want a little peace and quiet, you can find that, too. I particularly loved the maids who sweep leaves from the sidewalks all day long. Now, where do we see that in the US? We will try Cabo next year, but will more than likely always return to this resort. Our home away from home.\n\nReview 24:\nWe rented a holiday appartment at Grand Maya for a week and got pretty much what we expected: an amazing pool area, a beach with turqouse water, a number of restaurants and a load of Northern American turists spread around the vast hotel area. This place is excellent if you want to have full service during your holiday. The personnel is very friendly and always ready to anything for you. The place is in the middle of nowhere so all the guests have are the shops, restaurants and entertainment within the hotel area. There is no real Mexican culture here and the restaurant shows are a kliche, but culture is not what people seem to look for when they come here. Perfect for a complete relaxation, we certainly had fun time.\n\nReview 25:\nJuly 10th 2008 We stayed at the Grand Mayan Palace in the middle of June 2008 the stay was excellent, everything about the complex was 5 star, the employees that work thier give a superb service and nothing is too much for them. We only had two problems whilst stay there in our two weeks, the first was the high pressure selling on our presentation I would advise anyone to stay clear of this presentation unless you were serious about buying time share, and the second point was we had trouble with the complex accepting our credit cards they kept saying our banks were refusing to accept them which was strange because outside the complex they worked fine. Stay clear of the timeshare presentation and you will love your stay there. Regards Chris Turner England\n\nReview 26:\nThe ocean is great to swim in if you would just bring some water shoes about 20 ft out it is sandy.\n\nReview 27:\nThe hotel is very peaceful. The rooms are spacious and clean. However, hundreds of dollars were stolen from the room. The only people who had access to the room were the housekeeping staff. However, the hotel said there was nothing they could do aside from asking housekeeping whether they took it. They were quite unhelpful. Further, depending which hotel building you stay in, you have to take a shuttle to the restaurants and pool area. While they do run often, the staff does not speak English and it can get quite confusing. So if you want to get anywhere aside from the pool area, leave ample time to get there and be prepared to be shuffled from one shuttle to another. The pools are absolutely magnificent and you can swim at night which is very peaceful as there are hardly any people there. Unfortunately, the beach isn't as nice. The water is filled with rocks so unless you swim out several feet, you cannot enjoy the beach. The food is very good at the restaurants for dinner, but the breakfast buffet is not worth it.\n\nReview 28:\nIf you read other reviews, you will see greater detail of their scam. They said they would talk to us for 90 minutes. They kept us there for over 4 hours and even then they tried to con us to stay longer. We missed a tour because of this & if you read other reviews on this, you will see others also had the same problem. My wife had to tell them they were rude. I told her to leave and I walked away. They sent someone over to me and said that I needed to go back. Then when it was finally over, they had another person say they were from management. Then he started their sales pitch all over again. What a scam. Read their reveiws very carefully so you do not GET BURNT by them.\n\nReview 29:\nWe stayed for a week at the Grand Mayan via my grandfather's timeshare. The Grand Mayan is very nice and boasts the largest pool in south America. The buildings are topped with the local distinctive palapa roofs and there is a charming flamingo pond and nice pathways to stroll on. Service is fabulous, pools are gorgeous and the beach is very nice. 4 or 5 restaurants on site are mediocre and expensive. We ate most meals in the nearby town of Puerto Morelos. The room was very clean and furnishings modern. Our one complaint was the noise from the neighboring room that flowed in from the adjoining door. We'd go back again if we had the cash.\n\nReview 30:\n10000 pools, 2 spas, 6 or 7 restaurants, ceppes, italian, mexican, thai , japanese and chinese food. very friendly staff, free activities for children. standart room:2 tvs , kitchen, jacuzzi, mini pool in your balcony, kisses chocolates every time the staff cleans the room, enormous gym.\n\nReview 31:\nNice resort but steer clear of the sales staff. VERY rude and unprofessional... We were VERY disappointed in the way we were treated. The dishonesty and unprofessionalism of one sales person in particular, Tony R. We actually considered buying here and were pleased with our sales contact, Carlo, until Tony R. came by and blew the whole deal. We have been through many resort ownership presentations and actually own several. Tony was very unprofessional and appeared to be putting on a show for the other staff. He embarrassed himself. and lost a potential sale. We will never return to this nice resort because of this experience. We have been coming to the Riviera Mayan area for 16 yrs and own several properties there.\n\nReview 32:\nFirst off, let me tell you that all this bad news you hear about Mexico is mostly bunk. The US border region is where the problems seem to be. Play is pretty much considdered Carbbean. These are friendly warm hearted people who welcome American tourists. We went to Playa Del Carmen the week of 3/4-3/11/2012 and had a phenominal experience.We went for our 30th anniversay. There were no negatives ! We even rode the public transportation to town and back in the evening. Most shop keepers and restaurant personel speak english. We stayed at the Grand Mayan which is between Playa and Cancun. It is a big resort and requires some walking. Everything is sparking clean and the rooms are very nice. The hotel staff was excellent and friendly. Maid service was over the top. It has the largest swimming pool in the region. Like I said there were no negatives to this trip at all. Go see.\n\nReview 33:\nWe enjoyed a great family reunion. Our family of 5 adults , 1 teen and 1 toddler enjoyed Mexico and the Hotel. Everyone was so nice and eager to help at the resort. The food was excellent at the resort and was reasonably priced. The pool seems as big as the ocean. Our two year old had a great time at the kiddie pool. Great time at the pool especially happy hour from 1-3pm where every drink was buy one get one. Once happy hour ends, they usually have one drink that you can buy one, get one. The resort was huge but there are shuttles that goes by every 10-15. The grounds were so beautiful that sometimes we choose to walk instead of waiting for the shuttle. The beach at the resort were rocky but, there were plenty of nice beaches near by.\n\nReview 34:\nWe went with our family which is 2 Kids and another family with to kids ,lots of room to stay our weak was to short ,the food is realy good especialy the breakfast .Very clean and always friendly staff.Traveling with small children this is the best place they supply crib,high chair , sand toys I 100 % recomend this place !!! My only complaint is the beach its rocky ,but still beatiful.I'm looking foward to returning next year.\n\nReview 35:\nStayed at the Riviera Maya in December of 2007 and had a wonderful stay! The grounds were well-kept, the staff helpful, and the pools relaxing. There were tons of activities going on throughout the day for both adults and children and gave the Riviera Maya a wonderfully active environment. There are numerous restaurants on the grounds, and small shops and boutiques with very helpful staff employed. I would definitely recommend the Riviera Maya for almost any traveler, including honeymooners and families. Would definitely go back!\n\nReview 36:\nWe went there on a timeshare exchange. First the negative. The timeshare presentation was the most aggressive, intrusive waste of time. I would very strongly suggest you avoid it at all costs the resort is very large and a lot of walking is required, or waiting for shuttles. We have never seen better pools. The resturants are excellent and in the main good value. Room we had was huge and the private pool was lovely. We recommend you rent a car to travel to Playa, Azumel etc. Driving is easy and roads are good and easy to find car parking. In our opinion this area is better than Cancun itself and the resort is unbeatable\n\nReview 37:\nWe go to this resort everyother year for two weeks. We stay in the Grand Master Suite. It has two master suites, kitchen, two bathrooms (both have a jacuzzi tubs) in them. Living room and dining room too. Also on the balcony it has a small plunge pool. Perfect for kids! WE go to the grocery store (Sams/Costco) and get things for breakfast and lunches and the liquor/beer. We always go out for dinner at the resort. They have something different each night and entertainment. I believe on Friday night they have a big Mexican Fiesta and a Marichi Band. Great fun! The main pool is huge. Goes on forever, it seems. they have happy hour (s) everyday too,\n\nReview 38:\nMy spouse and I spent a week here beginning Feb 5th 2011. The one bedroom suite in bldg. one was great. Nearly 900 sq ft. Service was great, Room service twice a day! Everything was very clean. The only issue we had was that we were originally in bldg seven and we had a lot of Miskito in our room It was fumigated twice unsuccessfully. At our request they moved us. A beautiful place where they try hard, A place to go to relax and take it easy. We would go back.\n\nReview 39:\nTraveled with my husband, and 4 kids 23,21,11,and 8. All had a great vacation! Plenty of late teens and 20s to party with at Havana Moon and play beach volleyball. Felt very safe leaving them on the grounds at all times! Not alot of younger kids this week, but they should have been in school anyway! Food and service was outstanding, and better yet very affordable! I spent half what I would have at an all inclusive and we all ate and drank from morning til night without any limitation! The resort cashless system made it all as if it were AI. DelLago buffet breakfasts (really brunch) were FABULOUS! Service by the pool was great- kids loved the pizzas and burgers and virgin drinks! Did a snorkeling tour from the beach at the resort- they were patient and attentive to to my kids and fun too! Sure I left lots out...bottom line: sad to leave, can't wait to go back\n\nReview 40:\nMy family owns at The Grand Mayan so we stay at one oftheir properties at least twice a year. I must say that The Grand Mayan, Riviera Maya is my absolute favorite. The pool area is enormous, so there is never any lounge chair wars. The staff is very friendly and service around the resort is awesome. Unless you have to take the tour and are seriously interested in purchasing a timeshare, skip the presentation and spend your time on one of the many excursions in the area.\n\nReview 41:\nGood rooms, good service.... but the place is way too big and impersonal. We were there for a group party and it worked for us - but for couples looking for a romantic break: no chance! It seemed to be geared up for timeshare, we saw a lot of salespeople around. The rates are ridiculous but i guess thats normal for the area. The bars and clubs in Playa are fun - check out \"Mandalay\" at night and \"mamita's\" during the day.\n\nReview 42:\nArriving in Cancun, I drove to the Resort as it is a ways from Cancun. There are 2 facilities on-site with a nice golf course throughout the grounds and surrounded by jungle. The Gran Mayan is the facility in the back. I was welcomed by friendly staff. My 1 bd-room suite was spacious and well stocked. The bed was perfect. My balcony equipped with a shallow pool with constantly running water faced the jungle. Soaking was nice in the eve for cooling off. Very private and cozy. Cooking was a pleasure though the dinner buffet nites were well varied and delicious. The mini-market, spa, and computer facilites were well staffed. The pools, grounds are very well maintained. This location is excellent as a home base to explore the Yucatan. The nightly vegetation treatments to keep the jungle at bay was not so nice...\n\nReview 43:\nEverything other reviewers are saying about the timeshare presentation is absolutely true. The resort claims the presentaiton is 90 minutes long but it is more of a kidnapping that lasts at least 4 hours. Tony R is the rudest person I have ever met. I would spend more time and go into detail regarding my horrible experience but I don't want to waste one more minute on them. They have already wasted enough of my time. I would never trust a word they say. The price went from $89,000 to $3,000. Does that really make any sense. They should be out of business any minute. Thanks for letting me vent.\n\nReview 44:\nI really enjoyed my stay. I had a one bedroom suite in the Grand Mayan (the middle level at this resort). My room was huge with a nice little plunge pool on the balcony. I figured out the different \"happy hours\" shortly into my stay and stuck to just a couple places. One of the places that has a dace scene at night got a bit hot as it was an open air location, but when I didn't feel too well due to the heat in there, the manager got a golf cart person to take me back to my room. I thought that was great. The food was pretty good. I enjoyed my days lounging by the Grand Pool (much quieter than the larger pool on the property) and my nights were spent on the balcony at the wine bar where I was allowed to order food from the restaurants inside. The food was great and the service was wonderful. My room was really comfortable and even the room service was good.\n\nReview 45:\nThis was our second time at this location. My wife and I stayed here for two weeks. However we only stayed one and changed to a different resort for the second week because of the beach. The food and drinks are great here along with the rooms. However you can not swim in the ocean, the beach is very rocky and the first time I was there you could walk about 5-10 minutes north on the beach and get to a location you could swim... But not any more. When I got to the spot I swam at before I was confromted with large rocks and concret that had been dumped there so swimming was a no go... I have a pool at home and when I am on vacation I want to lay by the ocean and swim in it. Not swim in the pool. So one week on hanging out by the pool was enough and off we went to another location in Plya where you can swim in the ocean. Overall its a nice place with great room, good food and drinks but not a place you can enjoy the beach and ocean.\n\nReview 46:\nBeautiful resort, you don't need a car, it has everything in it if you just don't want to live the resort. 3 nice restaurant, many different pools, night activities. Great for families or couples. Clean, spacious rooms. The beach is a little rocky to swim but still great. I recommend to go for a long walk in the beach is really nice! Great location in middle between Playa del Carmen and Cancun. You can win a free week in this hotel joining this facebook application http://apps.facebook.com/voteformetowin/ , Just join the contest for free and invite your friends to vote for you! The person that has more votes win! Easy and Free! You can choose this hotel or any of their huge selection! Check it out! Good Luck http://apps.facebook.com/voteformetowin/\n\nReview 47:\nThis was my first trip to this area and what a pleasant surprise. I took my adult daughters with me - just us three girls for the week. We shared a Grand Mayan 2 bedroom master suite and it was everything they promised it too be. The service, the scenery, the beach, the food - 5 restaurants, the tours, and the people were all exceptional. We had such a great time and hope to return again soon.\n\nReview 48:\nThere are too many good things to say about this place. Wide open spaces. Gorgeous beaches and nice pools. I loved the gym and my wife was hooked on the spa. My wife and I are big time tennis players (one of the reasons we chose this place) and the Grand Mayan has very nice courts that we used on three occasions. Excellent rooms and the service and staff was five star all the way. If we could live there we would!\n\nReview 49:\nThe Hotel was great, Happy hour from 11-1 was nice. We rented a car and used it every day to go to Playa del Carmen and Puerto Morelos. Hotel food was kind of expensive. The pool was great, and the staff was amazing. The room was clean and large. I would ask for a room on the third floor, it is more private.\n\nReview 50:\nWithout a doubt, Grand Mayan is one of the nicest resort we ever stayed in during our travel. The rooms are spacious and the service was excellent. We even like the food. However, we make the mistake of going to time share presentation on the first day, and we really regret it. When they found out we were not willing to shell out $150K for a time share, the sales person became really rude to me and my husband. Our room is also really far away from the ocean/pool area so we have to walk about 15 minutes to get to them. As result we didn't use them as frequently as we would have like it. We do have a private personal pool at our balcony that I absolutely love it. Although it is not heated, but it was really nice and I spent a lot of time in it.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34248, "query_start_index": 34250, "query_end_index": 34250, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "72%", "inner_docs_start_indices": [176, 972, 2004, 3005, 3368, 3938, 4965, 5824, 6842, 7831, 8174, 9159, 9785, 10037, 10386, 11021, 12095, 12654, 13230, 14184, 14991, 15945, 16443, 16972, 17712, 18489, 18601, 19645, 20339, 20997, 21298, 22035, 22932, 23690, 24133, 24681, 25321, 25987, 26464, 27347, 27835, 28273, 29105, 29718, 30599, 31554, 32325, 32734, 33163, 33485]}
{"id": "256610", "pid": "256610", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nevery thing was excellent room very large all top amenities in there staff very helpful will stay again\n\nReview 2:\nGreat location \u00e2\u20ac\u00a6 close to Light rail \u00e2\u20ac\u00a6 Monorail and Darling Harbour. Could not fault Hotel staff they were fantastic and very friendly. We did arrive very early in morning and our rooms were not ready so we just dropped our luggage and enjoyed the day while we could. Reception staff did say they would call when our rooms were ready but they didn't - which is no big deal! Restaurant staff were amazing, food and service was awesome on several occasions - could not fault at all. Rooms were both very clean, didn\u00e2\u20ac\u2122t have a great view but we only booked Standard Twin Rooms and you get what you pay for! Overall stay was very enjoyable, would recommend this hotel any time.\n\nReview 3:\nStayed here so we could attend our work's Christmas party which was a harbour cruise. Location great - walking distance to our cruiser - weather lousy (rainy). Staff as usual were professional and helpful. Upgraded to a harbourview room, fantastic view. Room clean and very comfortable. Loved the bath.\n\nReview 4:\ni've been 3 years being the accor advantage plus member and hv tried to accommodate with all of the hotels joined in the group .. to my opinion, it 's more worthy to live in novotels rather than the 'sister or brother' hotels, even just for one night .. i'll ever recommend this hotel either to my families, relatives or friends\n\nReview 5:\nStayed here four nights for $289/night. At that price was expecting a fairly nice room and a decent stay. The staff were indifferent, the room smelled of fruity fruitum covering a past smoker's stay, the bed mattress was sunken, and the bathroom was mouldy. On a positive note, the little gym was nice, and certainly the view of Darling Harbour and the Sydney skyline was good. The breakfast was average with fake scrambled eggs and an extraordinary cost. The location of the hotel is convenient to the tourist traps along Darling Harbour but a bit inconvenient to downtown Sydney and the Quay. They failed to provide a receipt of my stay, spammed my mobile with repeated calls, and now as I try to obtain that receipt I keep calling to ask for an email copy to be told it's been sent, with nothing in either of the two accounts I nominated, spam folders included. I much preferred the Hilton, the Westin and even Mantra on the north end of the bay to this place.\n\nReview 6:\nHave stayed at this hotel twice now, and have no complaints about the hotel. Staff at reception have been very obliging, the rooms are clean, and cannot be faulted. However, when it comes to the hotel's bar service, it leaves a lot to be desired. Every time I have ever been there, it has been understaffed and those staff serving the bar have been less than helpful. On our most recent occasion, we ordered drinks and food. After a long wait to even order my drinks, I was instructed by the only bar tender to wait for him to make the drinks as they did not have enough staff to walk it over where I was sitting. This was not a once-off occurrence. Recommend that you drink elsewhere.\n\nReview 7:\nWe stayed 5 nights and enjoyed our stay very much. Location is excellent: a few minutes walk from the Sydney Convention Centre, Harbourside shopping mall with its great eating spots immediately adjacent to Darling Harbour, IMAX theatre and Chinese Gardens. Hop-on, hop-off bus a few minutes walk away. Monorail to the city centre even closer. Great (but pricey) breakfast, excellent service. One downer: free wi-fi access is limited to 30 mins in the lobby.\n\nReview 8:\nI stayed at the Novotel Darling Harbour in a Deluxe Harbour View room on a recent weekend away. The location is fantastic - the Darling Harbour waterfront has lots to see and do, and the monorail stops just outside so travel to the city is easy. The facilities were excellent. The rooms are modern and tidy with great views, LCD TV, fridge, etc. There is a small but well equipped gym, small swimming pool, tennis court, etc. The breakfasts are excellent. My only negative comment is that the hotel and services are a bit overpriced, eg: the room was AU$289 p/n, continental breakfast was AU$45 for 2 people (more to have the cooked selection). Overall a nice hotel, but I think there is better value for money to be found elsewhere.\n\nReview 9:\nOn arrival after long flight found hairs in bed, hairs in bathroom and hairs in towels. This happened on each day so must be from cleaners. Bathroom had mould in shower and shelf underneath sink hadn't been cleaned in months. Totally disgusting but more importantly it was so disappointing. Came for new year and couldn't wait to leave room each morning. If you like dirty rooms then you'll love this place. Wish I'd stayed next door at ibis hotel ! Only one more night then I leave. Reception tried to sort out issues with free bottle of champagne but I had to remind them to supply this as they forgot. Memorable stay for all the wrong reasons and not worth the $2000 I paid. Think twice before staying here!! Mr n rankin\n\nReview 10:\nThis hotel was absolutely filthy in the common areas and within the hotel rooms. The carpet in our hotel room was littered with cigarette burns. The bathtub porcelain was worn down and black in areas of the tub. There were no drawers for clothing and very few hangers so, consequently, we lived out of our suitcases for a whole week. If a meeting brings us to Darling Harbour Convention Center again, we will stay elsewhere.\n\nReview 11:\nStaying on the 8th floor....there is a musty, damp smell on the floor and in my room too. Nothing too offensive but not right either. I am disappointed at how tired the decor in the room is with scratched and dented woodwork with thin walls. The bathroom has seen better days too. As an A Club member and a fan of Novotel's around the world this is not the standard you usually get. I am travelling on business and my non-fussy colleague is the one that mentioned it also.\n\nReview 12:\nDisgraceful Breakfast, too expensive and is like a kidfdies breakfast, at $31 I expect a higher standard and better variety with real juice and real coffee etc Location is great and this hotel seriously needs a renovation, this is my second stay and last unless it is bought up to date\n\nReview 13:\nWe have stayed at this hotel several times and have been happy with the location (close to convention centre & transport). We have noticed over the last few visits that the breakfast is not what it used to be and that the decor is becoming very tired. The rooms are clean. I had to ask for a shower cap both times recently. For the cost of the rooms the little extras you would expect are sadly missing. The rooms also had a stale smell to them.\n\nReview 14:\nThis hotel is a total rip-off. We were charged $329 per night for what we thought was a luxury room but was pretty standard and nothing special. Even at this price breakfast was not included and internet was extra. And then on top of that they charged almost $15 for paying by credit card.- am I supposed to carry large amounts of cash around? I have never been charged any extra for paying by credit card by any hotel chain before. The receptionist was not helpful with any explanation. The cleanliness was very basic - we found a lump of metal on the carpet floor that I almost cut my foot on - so the room had not be cleaned properly. I have certainly paid a lot less per night for a far better hotel. Needless to say - I will not be staying at the Novotel Darling Harbour again! !\n\nReview 15:\nThe service we received during our stay at the Novotel on Darling Harbour was excellent. The rooms however were a little disappointing. They were small, as were the \"queen size beds\" not what we read when we booked online. The Novotel also doesn't provide bath robes. Instead of the buffet breakfast I would recommend one of the restaurants on the harbour. The best part of our stay at the Novotel was the location, walk out of the hotel and you have an extensive selection of excellent restaurants, shopping and entertainment as well as the monorail just a short walk away.\n\nReview 16:\nThe view was just great.Breakfast is every thing you could ask for.\n\nReview 17:\nLike one of the other reviewers, we found that the harbour view room we had booked 3 weeks earlier (a special occasion for our family visiting the city) had been given to others, and we got a small street view room. We noticed several others had the same problem at the time we checked in. Once in the room, the in-house movies did not work and service staff took 3 hours to respond to our request for help, by which time the children were asleep so there was no point. Only one lift was working so there were major queues on every floor. When leaving, we did not get the right instructions for how to exit the car park with our hotel ticket and that meant walking back to reception again. To top it all off, when I wrote an email to management to give this feedback it was never replied to. Who cares about the location when you have a terrible time there?\n\nReview 18:\nvery convenient point of stay for city life style and week end get aways\n\nReview 19:\nThis was a great end to our return trip to OZ. Hotel has a great location and tremendous view of the city skyline. The staff were great , though I thought the porters were a bit casual. We have a thing for good breakfast and just loved the breakfast choices. We didn't have dinner but we did have drinks at the bar and bar snacks and the guys at the bar were chirpy and had a good laugh with you (something that is very rare these days). Food was great - we had the mezze plate a couple of cocktails while we admired the view. Loved the MAC computers in the Lobby - very schmick. The rooms were fantastic, modern and spacious. We were there for the last week on December and checked out NY day. Had a ball and felt right at home - nothing was a bother. The price for New Years was a bit pricey but compared to Honkers not that bad at all.\n\nReview 20:\n1. I had to change room 4 times because of air condition. 2. we ordered a taxi service for the next day (for business meeting) and it never showed and there was no record of our booking. We were late. 3. I find the internet charges to be too high. You pay per day and very soon after you start using you need to pay extra for traffic.\n\nReview 21:\nLocation wise perfect to do all things in and around the city. Breakfast buffet was ok, glad that we were Accor members so that we only paid for one adult (there was 2 adults and two children) otherwise wouldn't have been worth it for us. Ate elsewhere for other meals. Room service menu very expensive and not that exciting. Pool area could do with some maintenance.\n\nReview 22:\nThe worst hotel reception I've encountered. Was given a wrong/faulty set of keys, and made to travel up and down three times between the room and the reception as they kept insisting that the keys were working fine - spent more than half an hour being locked out of our room. What makes the one-night stay worse is the most terrible reception, even when I tried to be friendly with one of the lady staff - she yawned while listening/speaking to my sister and I. So much for great hospitality. It's either a discrimination case against Asians or people who uses card memberships to earn a free night stay at the hotel.\n\nReview 23:\nMy husband and I stayed here over a weekend and were less than pleased. There was a drunken disturbance on our hall with a couple screaming at each other at 1 am. It went on for 30 minutes with doors slamming, screaming, loud enough for us to hear all the details. I called to the desk and explained and was told they'd take care of it. 30 minutes later we still can't sleep because of the fight going on, so I call again. We heard the worker come knock on the door and the guest yelled at him he would try to keep it down. 30 minutes later still slamming doors, screaming, and yelling at the top of their lungs. I call yet again frustrated that its almost 3 am and we paid a lot of money to sleep, yet we can't. In the end the hotel couldn't enforce their policies or get the situation resolved. Very frustrating night - stay at your own risk.\n\nReview 24:\nGreat location, central to everything. Light rail, monorail, explorer bus right outside the door. Walking distance to CBD. Food good although a little expensive. Room was clean and comfortable. Check-in service was great and during our stay the concierge was very helpful.\n\nReview 25:\nThe reception mot being at the entry level, it was bit difficult lugging up with luggage. The check in was smooth and very friendly. Got a great room with a harbor view which was fantastic. The room like most of the Novotel hotels was clean efficient and functional. The bathroom though was good, did not have the basic amenities except soap and shampoo. This is something which I expect to be more like Asia in all hotels. The breakfast choices was good but absolutely the same menu for all the four days. I believe they can become a bit more creative with this. The happy hours were nice to have.\n\nReview 26:\nIt was my first trip to Sydney and Novotel made it a whole lot better. the location was great with many restaurants nearby as well as a shopping mall and a cinema. The hotel is only a 15 minute walk to the city and a 10 minute walk to the casino. Lobby has several computers and a wii for the kids. The rooms are very spacious and bright with great views of the harbor. The staff were very friendly and helpful although it took us about 45 minutes to check-in. The breakfast had a large variety and it was very good. I would really recommend this hotel.\n\nReview 27:\nThe single beds look more like doubles to me. So comfortable! As mentioned by most reviews, the location is superb and the hotel is great. Most lamented the price but I got the room for a steal! With the Accord card for S$ 240, not only did I get 50% off at the restaurants but also 2 Complimentary nights for free. Even if I don't use the other privileges, per night work out to be only about A$100. Try not to drive if you're just staying in the town cos' the parking isn't free, not even if you're guest at the hotel. In the city, I don't think any of the hotel provide free parking. We regretted renting the car and had to search around for the best price parking. In the end, we found free overnight parking in one of the neighbourhood estate and park in the hotel early in morning when the special rate starts (Can't remember the timing cos' its been 7 months). But have to catch the timing for the special car park rates.\n\nReview 28:\nIt was a great get away, a bit expencive but i knew the price and agreed to pay it. Just wont do an other one in a hurry. Great location, handy parking. close to shops and the city. xxxxxxxxxx xxxxxxxxx xxxxxxx xxxxxxxxxxx xxxxxxxx xxxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx\n\nReview 29:\nI am sad to say that despite the great Novotels I have stayed in across Australia, the one at Darling Harbour if the worst by far. The staff are so rude and disinterested in the needs of guests which may be ok for leisure travellers but for business ifs a disgrace. Afetr a series of mistakes and lack of service I spoke to Lorraine who was the worst of them all and now understand why the staff couldn't care less. Extremely unprofessional and an attitude that the customer is lower than her. I won't ever go back to a Novotel again if this is how senior managers run these hotels. Please note the housekeeping team were very friendly and did a great job.\n\nReview 30:\nExcellent clean comfortable room with excellent views. I liked the set up of furniture with the work desk and comfortable chair and foot rest. The bed and linen was so comfortable and the best feature was the courtesy of the staff\n\nReview 31:\nThe hotel is perfectly situated in the heart of Darling Harbour. The hotel has everything you need except a massage room ( had to go into the shopping area for a massage \"Mandarin Massage\" are excellent ). We had no need to go into the City Centre, but we did walk to the Opera House several times via the waterfront walkway. The room price is a little higher than I would have liked, but the location made up for it. Will return here everytime I fly across the ditch.\n\nReview 32:\nThis was not a bad hotel. They are charging what I would call a premium business hotel price but it is in quite good condition. The location is superb and it is less than 10 minutes to walk to the city, although there are plenty of interesting bars/pubs and restaurants closer than that. The room was very quiet, the TV worked, it was clean and had a large, reasonably modern bathroom. I was surprised given my experiences previously with Novotel that have not been as favourable.\n\nReview 33:\nWe stayed here at Dec and found the hotel to be close to Pitt St and Darling Harbour. The rooms were great and the service was outstanding. My family and friends stayed here and the beds and rooms were spacious and comfortable. The breakfast was great, but we enjoyed the service the most from the staff who were always smiling\n\nReview 34:\nGreat location & views of Darling Harbour (Exec harbour view rooms). Basic clean rooms. Non-existent service. Poor and arrogant attitude of check-in staff. For the same money, better service, plush rooms and breakfast included at places like Shangri-La or better space at Medina Grand.\n\nReview 35:\nWe have been staying at this hotel for the past 4 years from family holidays to business conferences and I can still to this day not fault a single thing on anything! The rooms are spotless, staff are friendly and always willing to help! Great location also! I always recommend this hotel to my friends when they are heading to Sydney on holidays!\n\nReview 36:\nA great experience for all of us. The children loved the wii which meant we could chat to adult friends at the same time, A great meeting place in a central location. The reception staff were so helpful and made the trip an special one for the kids. Thankyou\n\nReview 37:\nExcellent accommodation and location - no complaints whatsoever. Their internet access is a joke at $27.50/day. Does anyone actually pay this? Go to Rob's Cafe just around the corner for free wi-fi and a good breakfast.\n\nReview 38:\nTook my teenage kids away for a night, paid for an upgrade to a city view room- gorgeous view to city skyline. Stayed at Hilton 2 days later with husband and we were given an upgrade to exec level, no need to pay. Thought the $30 required by Novotel was a bit rich, but as said, view was lovely. Great location at Darling Harbour, had a nice lunch at an Italian restaurant at Cockle Bay. Walk to Town Hall (and even Circular Quay the following day) not too far. Dinner at Novotel was delicious, perfectly cooked steak followed by amazing desserts: apple tart for me and cappuccino br\u00c3\u00bbl\u00c3\u00a9e for daughter. Breakfast following morning was wonderful, MUCH nicer (and less expensive too) than the Hilton's breakfast (which was abysmal really..) Overall, a lovely stay. Recommend.\n\nReview 39:\nThis hotel has a fantastic location, relatively large rooms and excellent views of Darling Harbour and the city at night. However, the decor of the rooms is 1960's and the hotel is extremely over-priced. Plenty of other hotels in the Harbour / The Rocks area of Sydney with better rooms, and locations / views just as nice for less money.\n\nReview 40:\nFantastic location, can walk to shops,restaurants,harbour,ferry,IMAX Theatre,Entertainment Centre,Powerhouse Museum,Aquarium,Monorail,Central Station all nearby, only takes a few minutes to get to any of the above. Only a short ferry ride to Luna Park or Taronga Zoo. Great spot to park the car @ the hotels' undercover carpark, (a little expensive but it's peace of mind & the convenience is worth it, being able to safely park it !) Views of the harbour from our window, especially @ night were stunning. Staff lovely & helpful. The beds were soooo comfortable- slept great. This is our 2nd stay @ Novotel Darling Harbour, our whole family had the best time & really enjoyed our stay. Expensive but you're in the heart of Sydney. Would recommend it :)\n\nReview 41:\nDirty moldy bathroom, dirty stained and unraveling carpet, seriously scuffed furnishings, with iron burn mark. Tv reception fuzzy. Harbor view was actually circular quay. Grotty and disgusting. When I spoke to staff at front desk about it, they snootily told me it was a superior delux room! Felt like a fool for staying - especially now when I see what else is on offer in Sydney.\n\nReview 42:\nI feel the cost per night is too expensive for Accor members\n\nReview 43:\nA poor hotel. Rude staff. No facilities to speak of. I left a package to be delivered to a colleague's room and it was never seen again. Rock hard bed, lurid coloured room. Great location though. So forget about the hotel and wander down the quay for a beer or two.\n\nReview 44:\nThis was a horrible experience. We went there to enjoy the New Year's celebration and the hotel made our whole experience to be a big let down and a big waste of money. We knew we had to pay more $ because of the timeframe, but the hotel not only raped us for the money, but gave us a dated room, horrible room location and very poor service. We paid over $700 per night for 2 nights and receive a crappy room, limited bathroom supplies (cheap soap and shampoo ... nothing else) and the staff moved us and kept requesting that we go to the service desk and provide hard-copy proof of our reservations.\n\nReview 45:\nAfter a long day of Business you are really tired and all you want to do is sleep in your room after dinner. We planned for an early night so we decided to eat first thinking will get that out of the way but no... We waited for our food 1.5hrs.... First 1/2hr entre arrived. 1/2 hour later no main dish....Asked the staff \"where's our food\" the answer we got \"because you ordered Entre your food is pushed Back\" :# \"15 mins\" waited for 1/2 hr and food arrives mind you these are quick cuisines. Due to a long wait we just joke around that they are chasing the chicken, the cow, and prawns.... hahhaa I wouldn't recommend this hotel at all.\n\nReview 46:\nI was just a bit underwelmed at the room I had. But don't let that put you off, the rest of the hotel is good and the location is perfect, Darling Harbour is a lovely area in a truly great city. Use this hotel as an excellent base to explore sydney, loads of transport links and you can walk to Sydney Opera House (takes 35 minutes)\n\nReview 47:\nMy daughter and I stayed here recently, she paid with her hard earned money as a special treat for her mum. We were very disappointed with our whole stay, the Pyrmont room had such a tiny view it isn't even worth mentioning. We had to park our car in a distant car park, got very lost, and I had a long walk with injured knees. Our room was very cramped, breakfast mediocre and definetly not worth the huge charge. Would have expected a lot more in a big city, only thing going for it is location, location, location\n\nReview 48:\nOn arrival.... The only negative was slight confusion when pulling in off street (in car) to short park whilst booking in and find out about parking spaces..we had to park illegally while running in to foyer for more information\n\nReview 49:\nFor such an expensive hotel, the bed was terribly uncomfortable, especially the pillows. We had quite a bit of noise on our level as well during one of the nights. We had better service on the p&o cruise that we went on and I refer this more to the restaurant rather than the desk service.\n\nReview 50:\nIt was a tad hard to find if you dont know sydney rather well. On arrival there were extremely helpful & friendly bellboys, we headed up stairs to check-in it was quite quick & very efficient. We paid the extra for a room with a city/darling harbour view, and it was worth it. The minute we walked into the room i was happy, it was large, airy & the view the cherry on top. The room was extremely clean & comfortable, the bathroom was large with great lighting. Aside from the view the darkness of this room when the blinds are closed was \"fantastic\"........i love really dark rooms. The other bonus was the quietness of this hotel, we heard no noise whatsoever from the rooms on either side or above or beneath......again \"fantastic\". A hotel this quiet is a rare treat in my traveling adventures..........what a pleasant surprise. I hope to stay here again one day soon.........i loved it!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24723, "query_start_index": 24725, "query_end_index": 24725, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 291, 981, 1295, 1635, 2610, 3307, 3776, 4521, 5256, 5693, 6178, 6476, 6934, 7731, 8318, 8398, 9268, 9353, 10204, 10551, 10931, 11561, 12418, 12703, 13314, 13880, 14821, 15102, 15771, 16014, 16495, 16988, 17328, 17626, 17986, 18257, 18489, 19276, 19627, 20393, 20787, 20860, 21138, 21752, 22404, 22749, 23278, 23519, 23821]}
{"id": "183090", "pid": "183090", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis Westin is just what you would expect from it's name. It's a beautiful hotel right on the water. Our room overlooked Lake Ontario and all of the activity in the area. The room was wonderful, the bed & pillows very comfortable, beautiful bathroom, and refridgerator in the room. The people were very professional and helpful, except the folks dealing with parking. They were unable to park our car, due to a full lot - so somewhat rudely directed us to a parking garage down the street. Now - our only complaint - the costs for parking and internet were crazy. Only valet parking is available at $40 per day...or you go to the outside lot ($20 per day). Internet access in our room was $21 per day - or $.025 per minute in the business center. Even using our calling card with a 1-800 number, there was an extra charge. All in all, however, it was a perfect location and absolutely beautiful hotel.\n\nReview 2:\nThis hotel is in an excellent location right on Harbourfront. Check out the FREE concerts on the weekend during the summer. We stayed to go to the CNE and took the streetcar (just across the street) right into the exhibition grounds. Don't drive as the traffic is crazy. We had to pay $30 extra to get a water view. Be aware that valet parking adds $35/day to your bill. Internet adds another $21/day. The restaurant has OK food at very high cost (Walk up Young Street a few blocks and there are lots better choices at better prices). The big problem was we had security at our door at 10:30 PM telling us to turn down our TV which was at average volume. He admitted that the hotel has \"paper thin\" walls. We asked to be moved the next day but they blocked out the room so it would be empty for our second night. When we went swimming in the morning the pool was closed as a fitness class was scheduled. Had too many issues to be a good hotel. There are better options in Toronto.\n\nReview 3:\nBooked a room via priceline for a business trip. I found the hotel advice on parking to be very misleading, as they directed me to a lot that was waaay overpriced and 2 blocks from the hotel. I recommend taking a quick walk around to find a better underground option on queen's quay. Check-in was efficient, but I was shocked when I got to my room and discovered they had given me a room with one of those crazy beds that folds up into the wall. Yes, that's right. The mattress was heavenly nothing. It was a lumpy unsupportive junk-heap, about 6 inches off the floor, giving me an excellent view of the stained carpet. the front desk was almost smug about depositing me in this weirdly shaped coffin of a room. I stayed in hotels in Toronto for almost two months around this period, and this was the worst hotel of the 6 4-stars that I stayed in. Everything from the room, to the service, the parking, location etc etc was offensive, considering the room costs. I recommend any of the others in that range - sheraton center, marriott, intercontinental, etc - rather than this place.\n\nReview 4:\nWe just organized a large international medical conference at the Westin (over 1,050 delegates) and the venue and service was outstanding! I have been planning conferences internationally for almost 20 years and the Westin team knows how to take care of the DETAILS. Upon arrival, they syncronized their BBM with ours and from then on the service exceeded all our expectations. Chef Duff did an incredible job on our Welcome Reception and Gala Dinner. Our hotel rooms were very comfortable. The energy at the Westin starts with Rekha at the top and continues throughout the hotel. We cannot wait to come back again in the future.\n\nReview 5:\nIf the main restaurant had good tasting food, it would be a perfect stay. I wouldn't go back to their Italian restaurant again. If you're planning on having dinner Il Fornello at harbourfront would be my choice next time, but only in the warm weather because you have to walk there.\n\nReview 6:\nOver the years I have stayed at this hotel many, many times and thought it was about time I gave them props for being such a great place to stay. The beds are so comfortable and the rooms have a very modern, chic decor. I have always had amazing customer service and I would encourage everyone who intends on staying here to become a Starwood Preferred member. You get amazing deals at all Starwood Hotels including the Westin. Give the Toula Restaurant a try. Its a little pricey, but the 180 degree view of the city is second to none. The hotel is located downtown TO right on the lakeshore. If possible request a lakeview room, it is very beautiful to wake up to a sunset over the lake. I would choose this hotel over the Royal York, time and time again.\n\nReview 7:\nOnly 1 towel was provided for 2 people. We requested an add'l towel to be brought up right away so that we could shower and make our dinner reservation. Couldn't wait and dried off with a hand towel -- towel was delivered about 45 minutes later! Someone set off the fire alarm went off at 4:30am so we trudged dutifully down 26 flights of stairs. Apparently on weekends this is the \"norm.\" Received no refills of water bottles or coffee on the 2nd day of our stay. Reception was also understaffed; parking a disaster; you almost get run over by taxis or guests as you try to enter/exit the hotel. Will not stay there again.\n\nReview 8:\nWe had a beautiful, comfortable room with great views of Lake Ontario and the Toronto skyline. After we found our original room to have a smoky smell, we were immediately offered the option of an even nicer room with a still great view. It was the cleanest and best maintained room I have stayed in. Our teenager was in heaven with the large screen TV and the cushy bed. The location, right on the waterfront, would be ideal in the summer, but during the cold snap we experienced it was just a bit of a hike from the main downtown area. Even so, it is within a couple blocks of bus lines. My one disappointment is that wireless internet would have cost an additional $15 a night. Parking is an additional fee - $40 for valet, $25 for a garage 1 block away. We parked our car and were very happy walking or using public transport our entire visit.\n\nReview 9:\nStayed at this hotel the last weekend in May, 2006. Overall the stay was good. Bed was comfortable, staff helpfull. Only two problems of any significance: Concierge took a little over three hours to check on reservations. Restocking of room was spotty. If you require dead silence for sleep be aware of the background elevator (I presume) noise throughout the night.\n\nReview 10:\nWe had a lovely stay at the Westin Harbour Castle. It is a beautiful hotel and it has the most beutiful location overlooking the harbour. There are plenty of restaurants close by and it is a 5 mins walk to the CN Tower. Lovely room and lovely staff. If your breakfast is not included and you would like a cheap option, there is a little bistro to the left of the hotel as you exit which has plenty of choices.\n\nReview 11:\nHad a great weekend at the Westin. Nice clean rooms, looked to be recently renovated. View of the lake or city. Buffet breakfast was awesome!\n\nReview 12:\nStayed at the Westin for one night staycation in Toronto. Check in was flawless and done with in 2 minutes. Had a room on the 27th floor with a brilliant lake view. The beds at this hotel are GREAT i did not want to get up in the morning. This hotels proximety To most of Torontos main attractions makes it ideal for tourists wishing to seek the best of Toronto.. CN tower Rogers Center ( SKYDOME ) and Air Canada Centre are all with in 5 minutes walk. The ferry docks are also right beside the hotel if your are venturing to the islands for the day.. All in all i had a great stay you cant go wrong with the Westin Harbour Castle :) Only downfall is it is a bit pricey but if you can get a deal GO FOR IT ! !\n\nReview 13:\nWe stayed at the Westin Harbour Castle for 3 nights at the end of a two week holiday in Ontario. The hotel is situated, as the name suggests, on the waterfront and we upgraded to get a newly refurbished room with a view of the harbour. For what we paid for the room ($270 a night) I don't think the hotel is marvellous value for money however the nearby harbour area is very pleasant at all times of the day. Staff in the hotel were friendly and knowledgeable - there was nothing that was too much trouble for them. The room we had was not the biggest but was adequate for our needs and the view was great. The leisure facilities are also good with an indoor pool, tennis courts and a decent gym. I would recommend the hotel for others and although there is refurbishment work taking place - we certainly didn't notice anything untoward during our stay. However, this may be because we didn't want to take any chances and paid extra for the refurbished room.\n\nReview 14:\nThe hotel is nice enough, and well located, and we generally didn't have many complaints... except the cleaning service. Uhg. We stayed there five nights and as far as I could tell, all they ever did was make our beds each day and replace towels that we left on the floor (volunteer conservation program). They never wiped the sinks down, they didn't replace the shampoo, they didn't vaccum. We complained a few times, but there was no change in service. We weren't too messy so it wasn't THAT bad, but you'd think with a Westin hotel you'd get different service.\n\nReview 15:\nMy husband and I stayed here for one night as we were attending a concert at the Air Canada Centre. It was easy to find, had very courteous valet parking, friendly check-in/check-out, and a nice clean, quiet, comfortable room. The hotel itself has a huge lobby where we met a friend afterwards for a drink who, coincidentally, was staying there on business. Our stay was very brief, as we only checked in, freshened up, attending the concert, spent the night, and checked out the next morning. Therefore, I can't really comment on all of the amenities the hotel had to offer as our time was limited, and we could not take advantage of all of them. But as far was what were were looking for, which is great location, clean comfortable room, and courteous service, this hotel certainly met our needs and we would stay again, and based on our brief experience we would recommend it to others.\n\nReview 16:\nIt was surprising to find this large, impersonal and poorly managed hotel to be a Westin. Most Westins where I've stayed previously tended to be a cut above the norm. This one totally disappointed. With the exception of the beds (great), the rooms are in need of refurbishment. The air-conditioning in my first room was so noisy that I had to move. The bathrooms were in particularly poor condition, with broken shower rings, toilet paper holders and towels that were just a shade softer than cardboard. What was both frustrating and offensive was the housekeeping (or lack of it). Of my four days at the hotel, there wasn't one in which the room was made up properly. Towels, toiletries and coffee weren't fully replaced until a call was made. On one day, I returned to the room at 6 pm to find that it had not been made up at all. On another, 2 of the pillows were suddenly missing from the room. Calls to the \"Service Hotline\" were answered promptly but not once was an apology offered (they are obviously used to the complaints).\n\nReview 17:\nMy stay at the Westin Harbour Castle was excellent...they are very accomidating!! The rooms are clean and spacious, very well decorated...\n\nReview 18:\nI was able to check-in early, there were some lobby renovations going on but nothing bad at all. Upon entering the room, I was immediately impressed. The room has huge windows that let in a lot of light and provide a great view of the lake and city. The room was very spacious for a standard room, and even had a small \"living area\" with sofa and coffee table. The TV was a huge flatscreen, the king bed super soft and comfortable and the room coffee was Starbucks brand. The bathroom had two adjustable shower heads. I ordered from the restaurant 3 times, and everytime the food was great. The steak was fantastic. Service from the waiter, concierge, and room service waiter were all fantastic, front desk was fine but not as impressive. My favourite part of the hotel was the gym and pool area, very large with all the recreation facilities you could want. The location is almost perfect; if you're on foot it is a few blocks away from the very core of downtown, but close enough. The view and comfort the hotel provides is worth it.\n\nReview 19:\nWe stayed here for 3 nights on a business trip in junior suites with fantastic views from the huge windows. The rooms were bright, spacious and well equipped and the staff was friendly. We had good suppplies of tea and Starbucks coffee in our room. We didn't eat in the restaurant though we had a meal in a private room as part of our business trip and the food was mediocre. My only quibble with this lovely hotel was that there was always a wait to speak to a member of reception staff due to the large number of guests and relatively few reception staff. If you want somewhere central then this hotel is a little out of the way, but it's still only a 15 min walk to the central Yonge/Dundas area or $11 with tip in a cab to the University.\n\nReview 20:\nMy family and another family decided to stay at the Harbour Castle Westin hotel in Toronto for a March Break treat for the kids. I would say that this hotel is definitely average for the price. The one thing that really told us that this hotel was not a \"service oriented\" hotel was the fact that we ordered breakfast to our suite one morning. This was an expensive breakfast considering it was for 4 adults and 5 children. We ordered decaf coffee. They brought us regular. That was fine, we called down and asked them to bring up what we had ordered. We received a phone call back from the room service \"person\" very angrily telling us that WE HAD MADE A MISTAKE and that we had ordered regular coffee and not decaf. She was actually angry at us. I have to say that that turned us all off right there. What would a pot of coffee possibly cost that hotel, well it cost them two families never coming back.\n\nReview 21:\nBig rooms. Great beds (of course). It's a bit of a walk to anything. But loved the fitness club. Try the sports bar or the sushi place across the road. Or, though it looks like a dive, the gyro place nextdoor.\n\nReview 22:\nI have stayed at the Harbour Castle in the past and have always enjoyed my stays, but this time was a disappointment. The A/C was not working properly and apparently it had been broken for a few days. I think the hotel should have advised people of this prior to their arrival, as Toronto was in the middle of a heat wave. I was not even told when I checked in - it was not until I complained about the heat in my room that I was told the A/C was not working!! They offered me bottled water, and in the evening did give me a fan. Staff was very apologetic but the fact is, you don't spend this type of money to be cooled by a fan. I have sent a letter to the manager asking for compensation, but have not as yet received a reply.\n\nReview 23:\nSpent one night purchased thru priceline. Maybe the priceline rooms are the same as the rooms they give to guests who bring pets. We were repeatedly bitten by fleas and upon checkout even showed the bites to the front desk. The clerk offered to take $2.00 off from our bill and apologized. A security report was then filed and I was told that the remainder of our bill would be cleared. It was not. I wrote a letter to Westin. Of course, after 3 weeks, no response. Their customer service is very lacking and I definitely thought I'd hear from someone after taking the time to write a complaint but I assume if they don't care at the top of management, they don't care at the bottom either.\n\nReview 24:\nGreat atmosphere, fantastic service from staff and overall attention to detail- our \u00e2\u20ac\u0153Leaf\u00e2\u20ac\ufffd home away from home. Thank you valet team for your quick action and getting my vehicle groomed.\n\nReview 25:\nHorrible customer service. Guest Manager Atilla Mira is a rude and condescending person and doesn't take customer service or hospitality at all seriously. I would not stay here ever again and will be taking my future business elsewhere.\n\nReview 26:\nThe Westin Harbour Castle sits in a very nice spot on Toronto's lakeshore and close enough to get anywhere downtown in a minute or two. This hotel has been around for a long time. The rooms are decent although you can hear everyone talking in rooms around you (very thin walls). Don't book into this Westin with high expectations.\n\nReview 27:\nWe live in Toronto but were running a race on Saturday and took the chance to extend our outing to a weekend getaway without our kids. This hotel suited us perfectly. We got a good price, and it had everything we were looking for. Pool was nice, very bright, and not too busy, (hot tub was average), lots of outdoor space to sit and read a book on the common terrace, and even a small terrace beside the pool deck to soak up some sun overlooking the lake. Rooms were updated and classy, very comfortable bedding and mattresses. Location was great for us, close to Harbourfront, lots of restaurants and theatres. We didn't eat in the hotel, so can't say anything about the restaurants. Parking, though was very quick and easy. We will be back for sure (the next time we can get a whole weekend of babysitting! )\n\nReview 28:\nWhat has happened to Westin the chain that was once the jewel in the crown. This property has some outstanding employees - one housekeeping person actually hand wrote a note and offering help and replaced a emptied toothpaste tube and help sort out some dropped clothing .. but the hotel is dingy and almost looks dirty .. stained hallway carpet .. battered furniture ..inoperable phones. And of course in true SPG tradition prices that you would expect at a 5 star property not a 2 star. The hotel does have great views but fair waring the plus of being close to Toronto Island ferry is off set by the constant horn blaring although it does stop around 10 and of course starts again around 5AM! Get a room as high up as you can. Better yet there are equally well located hotels for less. Avoid the noisy lobby and the clamour of families with kids and the very expensive lobby drinks and food. Stay else where\n\nReview 29:\nLoved this hotel. It is located right on the waters edge and in the heart of downtown. When you stay here you are a quick walk or cab ride to lots of activities including Hockey Hall of Fame, CN Tower (could see this from my room), Toronto Entertainment District, Union Station, Island Ferry Terminal, and the Rogers Center. The rooms are spacious and clean. Staff friendly and helpful. I visited the pool and hot tub mostly because they were really nice with the added bonus of being included in the price of the room. There is an on-site spa but I didn't have time. Rats. I dined both evenings in their restaurant, Toula, on the 38th floor! I don't think you can beat it. The view of the town and the harbour is exquisite. Chris is the evening bartender and I must say he did an over-the-top job! Our entire group would return to the hotel just because of him! I would recommend the Lychee Martini and his special after dinner dessert shots. They are his secret blend and absolutely delicious! If you go make time to check out this restaurant!\n\nReview 30:\nThis is a good hotel right on the lake. It is also a 5-10 minute walk to all the offices/banks. The hotel staff is quite helpful. The restaurant on the top floor offers good views of the city. The bar in the hotel lobby is quite happening as well during evenings.\n\nReview 31:\nWe recently hosted a client conference at this hotel. Everything was above average, I am only sorry I didn't get to experience more leisure time in the hotel. My room (2 doubles) was very comfortable although a bit on the small side - okay by me as long as the beds are comfy, (which they were) and the service is responsive (which it was). I loved the view out to the lake, very peaceful waking up to the sailboats on the water. I was actually surprised at how good the food and service was at the conference...no rubber chicken lunches here! Great hot breakfasts and seated lunches. The staff was beyond helpful. I would like to go back and stay here when I had more time to relax as it is located in a vibrant area of Toronto - close to restaurants, entertainment and street car access.\n\nReview 32:\nWe visited the Westin Harbour for our honeymoon in September. Initially we were quite disappointed as the rooms looked nothing like they did on the web-our room could have been in any hotel anywhere but over our 4 day stay the disappointment faded. The beds are as comfortable as they promise to be, the room was clean and room service was great. The location is absolutely fantastic and central to everything. 2 minutes walk to the boardwalk at the lake and the ferry to the islands, which was a definite plus. Great restaurants, pubs and cafe's within walking distance. Staff are a little aloof but never rude. Don't make enquiries at the ticket desk for a show unless you're good at saying no to good sales people! Also, agreeing with another reviewer, the spa and beautician are a big let-down. I ended up paying almost $100 for a pedicure!! Overall though, if we could ever get back to Toronto, thats where we'd stay!\n\nReview 33:\nI stayed here for 1 weekend night. I had a high floor, corner room looking over the lake. The hotel had some construction going on in the lobby but I couldnt hear any of it in my room, and it was mostly out of site, blocked by temp. walls. The check-in was quick and I was in my room within 5 minutes. The room was large and comfortable. No complaints about the Westin's beds, as they're some of the most comfortable out there. The bathroom was decently sized and had a great showerhead. Location is right on the waterfront. You can walk to some downtown locations, but its across some busy streets/overpasses. I would recomend taking a cab from the hotel rather than walking..\n\nReview 34:\nThe Hotel looks nice...the Lobby and Front Desk are very attractive and staff most accomodating. We were given, what we thought, was a lovely corner suite overlooking the water..looking out to the Islands...that is where the \"lovely\" ended. It became a continual and constant trip/call to the Front Desk. Everything from the TV to the bathroom sink to the thermostat was not working...sigh! It got to be a real pain after the 2nd day! The Concierges were most helpful giving directions - even procuring tickets to a Leafs Game for us! The Restaurant on the 38th Floor offers a spectacular view...however, the food was not acceptable...it is an Italian Restaurnat and both our Pasta meals had to be returned as the Pasta was undercooked...the people at 2 other tables close to us also returned meals. The Lobby Bar offers good drinks from rude staff! We were not pleased with our stay and would not stay here again.\n\nReview 35:\nAs a business traveler the most important thing for me is a good night's sleep and a comfortable stay so that I can wake up refreshed. The Westin provided neither. It was a terribly uncorfortable bed, the room was dark and dreary (despite the water view) and overall I felt the hotel was a zoo. The entrance to the hotel is through a dark parking garage areaToo many conferences and zero personality or charm and very overpriced. The only nice part is that the location is very central and only 5 minutes or so from the airport. Surely there must be nicer places to stay in Toronto at comparable or lower prices - I would never stay here again.\n\nReview 36:\nThe location is perfect for walking the city and still getting the benefit of waterfront views. The room was clean and comfortable. The facility overall is one that I would recommend overall. It is the service that could have been better on our visit, but don't let that deter you from booking here as it is completely fixable! Ask for a waterfront view: worth it! Areas for improvement: Explain the parking situation when I'm at the desk or talking with the bellmen. \"Self-parking over there\" with a point and no mention beyond that is not helpful. \"You know it's only $10 more / day to valet?\" Yes, but I don't even like paying $30 for a car that is going to sit there for 3 days. For those checking in, go to the parking booth near the front door to get info - it will save you time and frustration. Pool area could use an update - seems a little dated for a Westin. The bathroom door was quite successful at blocking the toilet is was a little strange of a layout.\n\nReview 37:\nhad a great stay, bed was super comfy. room was very clean with great view. pool, hot tub, and sauna were all clean and enjoyable. ordered room service, food was superb but they forgot one appetizer, so when i called back they gave it complimentary, so was very pleased.\n\nReview 38:\nIn advance of check-in, I called the hotel seven times to inquire about parking costs. Unfortunately, I hung up before speaking to a hotel rep each time...after spending more than 10 minutes on hold. They also did not replenish coffee, shampoo, etc. thru my stay. There are better hotels in Toronto that are more focussed on the customer.\n\nReview 39:\nVery clean and spacious rooms, an excellent location near the ferries that take visitors to the islands, just a short walk to some restaurants on the water's edge, but a little longer walk to the Blue Jays baseball stadium,all make this hotel a place to stay while in Toronto. Valet parking is available, but at a steep cost of 40 dollars per night, with in and out privileges. But the valets are exceptionally polite, service oriented and efficient. For a good night's rate, look at the Westin web site for special offers (e.g., for AAA members)\n\nReview 40:\nOur 2 nights in the Westin Harbour Castle gave us a fine location from which to explore Toronto. The room was fine - typical Westin, comfortable, roomy enough for two, nothing extravagant - and offered a nice view of Lake Ontario. We parked the car at a cheap, private pay lot next to the hotel and didn't use it at all as the hotel location allowed us to walk throughout the city. The Toronto Islands, Rogers Centre, CN Tower, and Old Toronto are each a stone's throw away and if you're a hockey fan the Hall of Fame is maybe a 5 minute walk up Yonge Street. We would stay here again.\n\nReview 41:\nVery nice room. Completely renovated boutique style. Comfortable bed. Good bedding. Beautiful view on Ontario Lake. Big flat screen. Very clean. Climatisation noisy. Have to cross the highway to get downtown. Not much restaurants in the area.\n\nReview 42:\nMy colleagues and I spent three nights in the Westin Harbour Castle, the result of a hotwire transaction. We were were just delighted with the view and the rooms (we requested an upgrade once we saw that \"sleeps 3 adults\" would have been complex and difficult because of the two double beds). Being frugal types, we did not avail ourselves of the spa or other hotel services, and were quite surprised even the basement-located business centre charged a fee for internet use. We really appreciated the outstanding view, the bedding and the bathrooms. We would stay again! !\n\nReview 43:\nIts is really difficult to fault this hotel and their staff. Apart from the noisy heating/aircon unit it is difficult to find any other faults. Not only did they upgrade our room from a std room to a deluxe corner lake view room (after mentioning that it was my 40th Birthday during our stay) but they also gave us a complimentary bottle of decent red wine, fresh fruit and 2 tickets to the Hockey Hall of Fame on the day. The conciege Joe was very helpful in booking our trips and generally helping us with any questions and David for providing the complimentary gifts (see above). Location is superb for Toronto Island, the Air Canada centre ( a Maple Leafs game is a must ) and for the CN Tower. The room was very spacious and the bed was very very comfy. Could not recommend this hotel any more highly and will definately visit again. We stayed for 7 nights but did not want to leave.\n\nReview 44:\nWe decided to stay at this hotel over New Year\u00e2\u20ac\u2122s last year and though, there are no complaints about the staff; the rooms were another story. The rooms were dusty; the bathroom was tiny, filthy air conditioner vents, stains on the bed and even hair in the fridge. Thinking this was just a one off we asked for a room change to find that the other room was not much better. Considering we booked two rooms, the standard, much cheaper rooms was just as good as the room which was meant to be bigger and better. If you do have to stay at this hotel, don't waste your money on the bigger rooms. The hotel staff as a whole was friendly and attended to your needs as quickly as possible. Breakfast at the The Mizzen Restaurant was very good and dinner at the Toula Restaurant was satisfactory (You're not paying for the food, but the view). The hotel doesn't live up to its 4* reputation and I\u00e2\u20ac\u2122m not planning a return. I advise you not to either at the chance at ruining what could be otherwise, a wonderful business trip/holiday.\n\nReview 45:\nThe hotel is located alongside the ferry terminal and has rooms with harbour views. We stayed in the south tower and it was very comfortable. As others point out, access is strange and not very user friendly unless you arrive by car each time. There are a few restaurants nearby at the Queens Centre which is an easy walk but for more selection you have to go towards the city centre, Front Street and beyond. This involves walking under two underpasses (the expressway and the railway) both are long and dark. I was concerned over safety and asked a policeman about it. He said it's quite safe during the day as there are lots of people about but after 8pm it's another matter. We ate in the Queens centre at a grill which was quite good and also at an italian which was really just a pizza pasta place but calls itself \"one of the top 10 restaurants in Toronto\" to which I would not agree. I would stay closer to the city centre next time. The Sheraton Centre looks a better location.\n\nReview 46:\nAlthough the hotel is beautifully renovated, we were frequently frustrated by communication problems. Despite emailing, then phoning, then asking again at check-in, we did not receive our crib until we called again several hours into our stay, only to be told that they had no record of this request. The crib is completely useless for a newborn, as the mattress is 3 feet below the top of the crib, and an average-height person would need to basically drop the baby in, and it's not clear how you could get it out! It would have been helpful to have notice of this. We ended up putting the mattress on the floor. Nothing \"heavenly\" about it. Also, we used valet parking, only to have long delays, and have the staff get the wrong car once - concerning! The business centre tried to give us the wrong package. Despite this, the food was good, and the room was lovely. For the price, however, we will likely not be returning.\n\nReview 47:\nThis hotel is so over rated and over priced. Not wi fi unless you want to pay dearly for it. No working fridge in the rooms only an old pay bar fridge that doesn't work they just left them there for storage. The room with the ice machine was a janitors closet. They pool was dirty. Beware the internet pictures make the hotel look great they are definately inaccurate. More like a 2.5 star at 5 star prices!! !\n\nReview 48:\nThe westin Habour Castle was a fanatastic Hotel. It was clean and the staff was super friendly. It has a great location. The best Hotel in Toronto I have ever stayed.\n\nReview 49:\nThe Westin is a lovely hotel with a great location. We really enjoyed being near the harbourfront, with easy access to just about everything else within a few blocks' walk. We had a room in the South tower and thought it was just fine. Our view of the harbour and the islands was great from the 18th floor. We stayed there during Caribbana, so the area was packed with people most of the time. Not necessarily a good thing, but it was manageable. The biggest problem was access to the hotel. The entrance is located far above street level, so you have to either climb a mountain of stairs or walk up the vehicle ramp (there's a cobblestone/brick walk along the side, but they often had cars parked on it). This made getting in/out with luggage a chore. I can't imagine what it would be like for someone with more limited mobility options. The hotel is one of the major downtown hotels, so it's a stop for several sightseeing tour buses, which was convenient.\n\nReview 50:\nI just stayed here for 2 nights and I thought it was great. We had a room on the 30th floor overlooking Lake Ontario. Incredible view! Much nicer than looking at another high rise 50 feet away like the other hotels downtown. The room and the bed were very nice... Definately 4 star... We ordered room service and it took 1 hour and 20 minutes. However they comped the food! Even though it took a long time to deliver, it was one of the best room service meals we have had. Food was hot. Things that I thought about: Parking: valet parking is $40/night and self park is $20/night. Self park is located 3 blocks away! Breakfast: Expensive if you eat in the restaurant.... We grabbed a coffee and muffin at the coffee shop and the prices were ok. TV: Flat Screen TV is 32 inch.... I guess I noticed this because I spent the previous 2 nights at the Marriott and had a 42inch.. Internet: Internet is $15/night\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33948, "query_start_index": 33950, "query_end_index": 33950, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 1089, 2081, 3176, 3817, 4111, 4880, 5515, 6373, 6751, 7173, 7327, 8049, 9020, 9596, 10498, 11544, 11695, 12743, 13498, 14416, 14638, 15380, 16083, 16286, 16535, 16878, 17701, 18624, 19682, 19958, 20760, 21695, 22385, 23312, 23969, 24950, 25233, 25584, 26143, 26741, 26996, 27581, 28482, 29523, 30522, 31459, 31882, 32061, 33032]}
{"id": "89602", "pid": "89602", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nPerfect location in Prudential Center next to Hynes Convention Center (you don't even have to go outside). The room felt new, clean, spacious with a magnificent view over Boston. Spectacular nighttime vista. Airconditioning system easy to regulate, bathroom modern and fresh, comfortable beds. Would come again and again. Hotel has a Starbucks so you don't have to overspend for breakfast in the restaurant. The attached mall has tons of places to eat, and lots of tempting places to shop. The complex has a beautiful enclosed garden courtyard to relax in. In the lobby there are lots of computers for guest use so you don't have to pay the room wireless extra fee. My only real complaint is that we were given valet parking as though there was no option and it was $44 a night - and on top of that we were charged an additional $14 because we picked the car up late. We arrived at 6 pm, and we picked the car up two days later at 2 pm, so the car wasn't even there 48 hours. That was annoying otherwise if you can afford it - highly recommended.\n\nReview 2:\nI booked this trip back in early july for sep 16-20 on Priceline after SPG(Starwood Preferred Guest Services),was either unwilling/unable to provide me with any specials.I sent an Email to Colleen at Boston Sheraton to explain my misfortune,but did not get a reply.The ratings on the Boston Sheraton ranged from a great experience to not so great dirty rooms.After not knowing what to expect from this hotel,my wife and I were pleasantly surprised at how spacious and clean the lobby was.Our room,although standard was clean, roomy,and up to date.The staff at the Sheraton were courteous,accommodating,and helpfull in planning our activities.I rated this hotel four stars,as there was little if anything to complain about.For those planning a trip to Boston,you cant go wrong with the Sheraton.It is connected to a shopping ctr.,restaurants,and the Subway(the T as it is called is the only way to get around Boston. )Fenway Park is only a 10 min walk,as are shops and restaurants.Have fun,we did.\n\nReview 3:\nMy daughter and I met in Boston for 3 nights in November, 2011. She had meetings to attend at the Hynes Convention Center, while I came along to experience Boston. The hotel was the perfect location for both. The Hynes Convention Center was only a few steps away, attached by indoor walkways. The Prudential Center's Skywalk, shops and restaurants were also located in the same attached area. The hotel is located in the historic Back Bay area of Boston where you can walk to many additonal individual shops and restaurants. For additional information and tickets for tours, the hotel's concierge service was excellent. The Old Town Trolly Tour stopped in front of the hotel every 15 minutes. Our room was a nicely decorated large double queen room on the 17th floor, offering a very nice view of downtown. We were very pleased with the friendliness of the staff, the services and amenities offered by the hotel, and its excellent location. If given several hotel choices while attending meetings at the convention center, this is definately the hotel to choose! Linda H.\n\nReview 4:\nThis was our first vacation following my diagnosis of cancer. I requested a room in the quiet part of the hotel and to our amazement we were upgraded to a club room. This was a wonderful surprise and I would like to take this opportunity to say a very big thankyou. Your generosity was overwhelming and we thoroughly enjoyed our stay. The reception staff were very friendly and the staff in the club lounge were wonderful. The newly refurbished gym was great and the location of the hotel was spot on. Once again thankyou for everything!\n\nReview 5:\nPros: Comfortable bed, clean room, excellent view (22nd floor), excellent housekeeping staff (tip a couple of bucks a day didn't hurt), efficient check in, connected to the Prudential center, fast elevators, courteous staff. Cons: Plumbing issue. Had to flush toilet multiple times to get rid of waste water. Room on the small size, but definitely worth the discounted rate. Will stay again in a heartbeat.\n\nReview 6:\nI stayed here for a conference at the Convention Center, and it was the closest hotel to the Center (main tip: by far the closest!!!). It's a good hotel, but there are a few things that make it less than desirable. The room doors slam so they often woke me up, and the walls seem really thin. My neighbour's alarm woke ME up, but not him! The beds are comfy, and they have a green program where you can get a $5 certificate to use at the cafes in the hotel if you decline housekeeping for a day. As I was there for a conference, and it was a conference hotel, there were peak times for the elevators to be in use, but the wait times were pretty ridiculous. It often seemed like only a few of the 6 elevators were working, and I waited several minutes, many times, to either go up to my room or down to the lobby. It has lots of amenities nearby with the mall and Newbury street, so it's very convenient in that respect. Overall, good location, convenient, but not the best hotel given a few quirks.\n\nReview 7:\nI've stayed at this hotel 4 or 5 times, and it has been a great experience each time. The hotel is located near a subway stop, restaurants, and shopping. The staff is very helpful, and the rooms are nice and very clean.\n\nReview 8:\nperfect location great views wonderful complementary breakfast rooms are not big but very nicely remodelled\n\nReview 9:\nI liked the location and found the staff to be very nice and helpful. The room however was not impressive for the price. It was also not very comfortable. The rooms seemed very small and bathroom even smaller. I will say I was not expecting a suite sized room. I do travel on business a lot and this was by far the most disappointing hotel I have stayed at for the price. 225.00 was not worth the stay. I will book elsewhere on my next Boston trip.\n\nReview 10:\nStaying here right now. 5 nights. Cons: at first we were put in a room right next to the ice machine. Horrendous noise. Asked to be moved and then got a co-joining room with a family next door. The walls are as thin as paper in the Sheraton Boston. You hear EVERYTHING. My gfirlfriend and I can hear every word of the people next door even when they are whispering so you can imagine how bad it gets ! But it gets worse. Seems we have all the hotels pipes running down the side of our room. Toilet flushes, shower noise etc every 5 minutes. The shower is broken with little water pressure. No fridge. Pros: service is ok. Staff are friendly enough. Free internet. Reasonably handy to things. Nice lobby. We've got 2 more nights. Very tired. No sleep. Beware. The Sheraton Boston is a bit tired and certainly suffers from room noise. Badly. Maybe we got shafted coz we booked through Hotwire ? Who knows.\n\nReview 11:\nI've stayed here several times and find the quality slipping from past visits. My room was very small and barely had room for 2 double beds. The furniture was cheap and damaged. The cleanliness here is definately lacking. I am a stickler for a clean room, and noted stains on the rug and mold on the bathroom tiles. My shower didn't drain properly to top off my overall dissatisfaction. I think there are many better choices in the neighborhood, including the Marriott Copley and Hilton Back Bay, which is across the street.\n\nReview 12:\nWe stayed in corner room on the South Tower (1465). The two windows were breathtaking. We did not have a remodeled room, and clearly the bathroom requires an update as there was mold on the ceiling. But we really enjoyed our stay and the location is perfect. The housekeeping service was very professional, timely and something we noticed enough to mention. I did not catch her name, but she needs to be recognized Do not hesitate to stay there \u00e2\u20ac\u201c but ask for a room that has been through their remodeling efforts.\n\nReview 13:\nI did have a good first impression. Location was great. However, all the good first impression was completely erased when I approached the hotel worker on the lobby floor to ask for directions to a office within the Prudential center. I had checked in the night before and was supposed to meet the rest of the conference group in a nearby office. This was my first visit to Boston so I did not know my way around. I asked the worker who appeared to be helping others, if he knew where the office is. His response was \"This is a hotel mam, I have no idea where you want!!\". I was so startled I forgot to tell him that it was pretty obvious to me that it's a hotel because I slept there the night prior and would also be sleeping there the night after. Rude!!! !\n\nReview 14:\nHotel Security in the Hotel was over zelious and caused a bad sceen which caused us to be thrown out on the street during a AARP convention. There was no rooms available in town. We ended up staying a hour and a half away. They overcharged us and charged a fee for early leaving!\n\nReview 15:\nMy wife and I stayed there for four nights during a business convention. Overall it is a great hotel: excellent location for shopping and sightseeing (if you fancy walking), good room service, nice amnenities such as the swimming pool, the Starbucks downstairs and the link to the shopping mall. Rooms are very comfortable even if a bit small for a couple (we had to take a Queen size due to a reservation mistake from my company). The service is perfect. I am sure one can find better places elsewhere but it fulfilled my expectations.\n\nReview 16:\nI admit that my circumstances are weird because I travel with my high school students. This time I had 12 students and 2 teachers including myself. It was a conference for approximately 3,000 students. The Ups: -great location -very helpful front desk staff -connection to mall with good food court + Cheesecake Factory + PF Changs -walking distance to MFA and Green E subway line -large, relaxed but dignified lobby with multiple areas to congregate -hotel staff very respectful towards the kids -hotel staff worked with the teachers to ensure security (lots of hotels refuse to take our input) The Downs: -bathrooms really need updating (and who puts wallpaper in a bathroom?) -possibly the worst Starbucks in North America in the lobby; the staff are rude and inattentive and the shelves were nearly bare most of the time. Several of my students bought stale brownies and I got a raspberry scone with very questionable raspberries in it. -elevators too slow / not enough capacity given the size of the hotel -free wi-fi in the lobby is painfully slow and inconsistent\n\nReview 17:\nWe stayed here with our daughter, who was participating in the Olympic Trials for the Marathon. Our rooms were excellent with very comfortable beds . The day before the trials was our one full day in Boston (first time! ), so we were up early (7:00 a.m., which was 4:00 a.m. our time!). We ate an early breakfast in the Apropos Room. We did not go for the buffet, as we are light eaters. I had a fruit bowl, bread basket, and my husband had the eggs with ham. We also had juice and coffee. We did not check the price of the juice and coffee, but the other choices seemed reasonable. Our bill with tip was $55.53! The charge for coffee and juice was very high! We later complained to the front desk and were told that they get many complaints about this, but there was nothing they could do. We could have had two buffet meals which included juice and coffee for $40.00 plus tip. Avoid the Apropos Room if you are light eaters!\n\nReview 18:\nMy husband, son and I were supposed to stay at the Sheraton for three nights, we ended up staying for only two. The Sheraton is in a great location close to the lovely restaurants and shops on Newbury St., walking distance to the Commons and Public Garden, attached to the Prudential Center,and near the T station. Unfortunately though the walls are paper thin. We had to check-out a day early because we couldn't sleep at night or have quiet time during the day. We could hear EVERYTHING the people next door were saying . And they were just speaking in normal voices, they weren't being loud. The hotel didn't care about the issue and didn't offer to put us in a different room. So I would not recommend staying here if you're at all sensitive to noise.\n\nReview 19:\nSo I was so excited to stay in what was stated as a 4 star hotel after only being able to afford 2 or 3 stars. Wow was the Sheraton Boston a huge disappointment! Thankfully I only paid 159 a night thru hotwire, cause its barely worth that price. I asked for the south tower ahead of time but was told it was no longer available. The North tower was horrible. The carpets are old, the rooms are small and the bathroom had a huge crack in the ceiling. This hotel is really run down!!!!!! !, I can't beleive they charge about 400 a night for this place! On top of everything else they charge a dollar for everytime u make a local call from the phone in your room..........that is just pathetic! All it has going for it is its location I would never stay here again!\n\nReview 20:\nWe stayed in this hotel for 2 nights and our holiday got off to an excellent start as we were upgraded from a standard room to a massive, beautifully decorated room with a large sofa and a safe. The indoor pool was lovely with a glass roof and one of the best I've used in a hotel. Although we didn't eat in the hotel apart from at the Starbucks, we had drinks in the bar which had very nice nibbles. The hotel is excellently located - very close to the subway and the Prudential shopping complex which has many dining options.\n\nReview 21:\nOk, I was in Boston for a work project, and having been a Platinum member at Marriott, I naturally stayed at the Marriott Copley Place and recieved the Platinum member benefits. So, the week the Mariott was booked full, I stayed at the Sheraton with the rest of my team. Granted I wasn't staying in the \"new wing\" for not having any member status, but I was paying more than I pay at the Marriott, and expected more for that alone. I didn't get breakfast, the check in was not accomodating at all, and to make things worse, I walk in to the room and find a roach crawling around in the tub. When I told my boss about this, being a native Bostonian, she did mention that there are a lot of times roaches crawl up pipes and what not - no matter the age of building - but still. This was not acceptable. For the price and claims of \"making it a better place to stay\", do some pest control!\n\nReview 22:\nBeing the first time in the city of Boston, the Sheraton gave me a warm welcome to the beautiful city. Being the largest hotel in the New England states, this property does well to serve its guests. The friendliness of the staff distinguishes this hotel from the surrounding competitors. Staying in a king room in the south tower, I had a lot of space to spread out. Shopping can never be made easier when the Prudential Mall is connected to the Sheraton on the 2nd floor. Starwood hotels never fail to impress and the Sheraton Boston would be my first choice whenever I return to Boston.\n\nReview 23:\nAfter three months, I am still waiting for the hotel to correct their billing. In my opinion this is symptomatic of decreasing customer service at this property (I've stayed at this property several times the last several years). Aside from problems with service, the rooms are dated, and the facilities are in poor functioning condition. In particular, I note that the rooms feature old CRT televisions, industrial-style bathrooms, no wireless internet in the rooms, and poorly functioning HVAC. The one amenity that the hotel does offer, its close proximity to the Convention Center, is overshadowed by these deficiencies. Both the Marriott and Westin Hotels that are a couple blocks away offer superior rooms and service, making the extra five minute walk to the Convention Center very worthwhile.\n\nReview 24:\nWe were overcharged - or you can say double charged. It is one week later and I still don' t have my refund. The hotel told me there is nothing they can do -they were very rude. Even Shearaton Corporate could care less. Find somewhere else unless you can afford to be overcharged.\n\nReview 25:\nWife stayed in December with young baby visiting hospital. Desk staff were excellent and upgraded room, they could not do enough for us. Hotel was very clean and beds comfortable. Location is great as it is connected to the prudential centre - no going out in the cold weather for a cup of coffee or a spot of lunch. Booked through discount website so price was very reasonable.\n\nReview 26:\nWe stayed here with our 13 month old for a 4-day weekend of sightseeing and it was a PERFECT location. 10 minute easy walk to blue and green lines on the subway, plenty of amenities nearby to acocomodate the toddler if needed (2 markets within 5 minute walk - nice green 'park-like' area for him to run around just outside the adjacent mall, plenty of restaurants etc). 5 minute walk to Newberry street and all the hop on/off tour buses stop right outside the hotel. We stayed on our starwood points and they upgraded us to an Executive suite which had a separate living area and views of the river. Living area furniture/coffe table were two ottomans with rounded corners - tendy to the casual adult ( which we used to be) but perfect for a toddler. Only caveat I'd say is if metroing from airport with stroller - the 'normal' green line train transfer stop has no elevator - and only an escalator down on th inbound way. Outbound to airpot - ther is nothing but stairs so ask the hotel for an altternate metro route/transfer station to better accommodate the stroller.\n\nReview 27:\nI stayed here as part of a weekend convention. Great location, nice room and staff but pricey and lots of add- ons. Parking at $39 was a rip-off!\n\nReview 28:\nThis is one of the worst large hotels I have ever visited. The suite I had was filthy, and the food from room service was barely edible (the Caesar Salad was dangerously inedible). There is no WiFi. Two lamps do not work. Feels like a decrepit ocean liner. Despite the view and the location, I would avoid this place at all cost.\n\nReview 29:\nThe fire alarm went off two night in a row...at 1:20am..sure was nice to get startled then have to walk down the stairs and wait outside...only to find out they had no idea why the alarm went off.....the manager wasnt very friendly when I called and ask what in the world was going on...never even offered anything in return for this HUGE inconvenience on my vacation... Good location, nice in the common areas...but the rooms are a bit dated..even though the website says its been redone...only thing that looked redone in my room was the tv and the bed spread. you wont catch me at this hotel again, unless its on hotwire for about $50...then it might be worth it.\n\nReview 30:\nThe Sheraton Boston is located at the Prudential center - which means plenty of shopping and plenty of good restaurants in the neighborhood. The views from the higher floors on the north wing are amazing. Would definitely recommend the California Pizza Kitchen and the P. F. Chang's restaurants. The hotel staff were very accommodating - they readily agreed to move me to a higher floor on a different wing - and even suggested rooms with good views...all with a smile! :)\n\nReview 31:\nI was assigned a room which was located directly next to the elevator shaft.....It was impossible to get any sleep throughout the night due to the loud noise from two elevators moving up and down. This was a room that cost over $200.00\n\nReview 32:\nWhen the transformer burned and left us with no power for two days, the management chaged us full price and refused to compensate us. No hot water, no room service and we still had to pay $300 a night for our room. If I had the chance to stay somewhere else I would.\n\nReview 33:\nVery busy convention hotel. Small room and bath but great view of the River. Long waits for elevators and service.\n\nReview 34:\nI have to admit I wasn't expecting this to be all that nice, but it's been renovated and my room (actually I got upgraded to a suite by John Carbone (sp?)) was spacious with a great view, super comfy bed, nice amenities, etc. I really liked it here - it was quiet in the room and the location was very convenient to just about everything. I would stay here again. I wouldn't pay over $200 for a regular room though.\n\nReview 35:\nTook my wife for her birthday. Hotel itself is nice, clean and in an excellent shopping/dinning location. We had a nice room overlooking the river. Emailed ahead but received no response which brings service down a notch. Room itself was cruise ship small but we basically used it for a before dinner drink and sleep so didn't matter. Payed $135 plus tax/fees from Priceline which was a great deal.\n\nReview 36:\nWe stayed here for free using Starwood points and we were pleasantly surprised. The Westin was full so we tried this but the recent remodel made it a very nice hotel. We had a corner room that had lots of windows and even included a sofa, chair and desk. The only complaint is that the fitness center is with the swimming pool so all of the equipment is sort of wet and slimy.\n\nReview 37:\nWe booked an incredible rate and weren't sure what to expect. However, we received a renovated room and were very pleased with the entire experience. The lobby is spacious and a great place to catch up on e-mail (free wireless internet! ).\n\nReview 38:\nI stayed at this hotel for a conference. I had a \"Junior\" suite with a mini fridge. No mini bar. Coffee machine present but only had paper cups with it. Way below my expectations for a 4 star hotel. Carpet was old, worn and actually had holes in it. None of the usual extras I would associate with the price like shower cap, bath robe, cork screw, shoe horn, etc. etc. Amenites included small shampoo and conditioner and a small bar of soap only.Room was large enough and with an OK view (on the 18th floor) but and furniture was old, worn and ripped in places. WiFi is extra. Overall a very disappointing experience. I got MUCH less than I expected for the price.\n\nReview 39:\nUpon arrival, the valet was quick and efficient unloading luggage and taking my car. Front desk check in was absolutely delightful: courteous, gracious, and my request for a high floor king with unobstructed river view was fulfilled with a smile. The room has been renovated and is comfortable, though small with a tiny bathroom. But the magnificent view more than compensates. The pillowcases are not large enough to cover the entire pillow. This was annoying. Quite a few TV channels were fuzzy. Catered meals during a conference were delicious.\n\nReview 40:\nI've just returned from a 5 night stay in this hotel, with my 2 daughters. The hotel was a perfect choice for our stay - the room was spotless, very spacious for the 3 of us and had breathtaking views of the river. The staff we dealt with were both polite and efficient - helping us out with emergency supplies when we arrived without luggage! They also let us have a late check out at the end of our trip, which was very much appreciated. The hotel is in a perfect situation for sight seeing, shopping and the T subway, which we used a lot! Being attached to a large shopping mall was a definite plus, when we faced subzero temperatures and snow outside! We had a wonderful trip, and would certainly recommend this hotel.\n\nReview 41:\nGiven the mixed reviews, including comments about small rooms and possible bugs, we approached this stay with some trepidation. It was also the first time I had booked through Priceline, and I had been warned that this could sometimes result in bad service. In fact, we loved both the hotel and the city. Reception was courteous and efficient. Sure the room was a bit smaller than some, but then we only sleep there anyway. The view over the Charles River was outstanding, and everything was spotlessly clean. We didn't eat at the hotel - why would you, when the hotel is attached to a mall with an array of excellent restaurants. Loved Legal Sea Food and California Pizza Kitchen, for pizza with a difference. The hotel is well situated for the theatre district, and right on the \"T\" (the Boston subway). If I had paid the rack rate, I might have a different perspective, but for what we paid, I was more than happy.\n\nReview 42:\nSpent the weekend at this hotel to explore Boston. The hotel is conveniently not only attached to the Prudential Center but has access to Newbury Street (shopping and restaurants) and Boylston Street (restaurants) as well as walkable to Fenway Park and Kenmore Square. The hotel is a large conference facility and there are bustling crowds in the lobby continuoiusly. There is a Starbucks in the lobby and Gues Computers. The room was comfortable and the bathroom was quite standard but the location, service and conveneince is unmatched for the price.\n\nReview 43:\nMy huband and I stayed in the Sheraton Boston hotel for our entire holiday in Boston ( 10 days)! from July 3rd to 13th. We booked on-line and were dismayed when we read some of the tripadvisor reviews and emailed our booking agent who forwarded our concerns to the hotel. Our room was on the top floor on the south wing and the view was magnificent! it was also large, spotless and elegantly furnished.. The staff were very friendly, helpfull and the free internet in the lobby allowed us to keep in daily contact with our family by Email! It was our first time in Boston and thanks in part to our experience at the Sheraton, we hope to return in the winter of 2009. Location was great( just beside a 'T' station) and some excellent restaurants ( The Cheescake factory and P.F Changs) and shops.\n\nReview 44:\nwe stayed at the Sheraton Boston in Jan 2012 for 4 nights. the room we had was on floor 26 and was excellent. The Sheraton Boston is an excellent hotel and the gym and pool are second to non. the staff couldnt have been more helpful. the location is ideal for getting around to see the sites and shopping on Newbury street. the hotel is also connected to the Prudential mall, so if you want to eat or shop without going outside then it is ideal. I would definitely recomend this hotel to friends and family.\n\nReview 45:\nWe spent 2 nights in the Sheraton Boston hotel. The hotel location is good, close to the subway and to many restaurants. The room is very big and comfortable and the bed is just great, it's huge and very comfortable. The lobby is good, with many public areas and free Wi-Fi and even computers for the guests use. The only problem we had with this hotel is that the Wi-Fi in the room is not for free, and cost about $10.00 per day. Other than that \u00e2\u20ac\u201c we had a wonderful time there.\n\nReview 46:\nThis hotel is well located in the back bay and is connected to the Prudential Center. Our room was spacious, although the bathroom was small. We enjoyed the flat screen TV. The beds were great with nice linens. The pool was nice with a lap lane and an adjacent hot tub. My main complaint was the elevators...they were VERY slow. It took far too long for the elevators to come. They should really think about updating them.\n\nReview 47:\nI was booked (incorrectly, but that is another story all together) It seems the property and the corporate reservation lines do not communicate. My first room was a \"queen\" $439.00 one night stay. The \"queen\" room was 10 feet by about 14 feet in size. The room next to mine was \"being worked on\" (banging drilling, talking workmen etc.) keep in mind I booked my trip more than a month ago. and was \"given\" this room even as a strwood member. I went to the desk to ask (quietly) if there was a \"king room\" available. Without hesitation the guy at the fromt desk gave me a beautiful room over looking the Charels, with a huge king bed for the same price and a much cleaner and larger version of the \"queen\" room. My question is.....WHY WAS I TREATED SO POORLY BEFORE I COMPLAINED? There is no reason to give those \"dirty old queen rooms to people if you have rooms available. I was in Boston for a business and pleasure visit, but will never stay at this property again. I am in Boston several times a year. I will go back to the Westin.\n\nReview 48:\nDon't count on getting your money back -- even if you have to cancel well in advance.\n\nReview 49:\nJust returned from Boston today, and have to say that the Boston Sheraton was a great place to stay for the Boston Marathon and for it's location overall. I had read the prior, mixed reviews, and can tell you I was highly satisfied. We (my children and I) were on the 27th floor, nice room, nice bathroom. Everything was clean, and just what you wanted and needed in a room. The hotel pool and gym facilities were top notch. Free internet service right by the Starbucks. Concierge desk was very helpful. Lots of runners stayed there and there was a cool vibe all weekend. It was easy to get to the T, shop and eat in the Prudential Center, pick up the race packets from the attached Hynes Convention Center, and to walk around the Back Bay neighborhood.\n\nReview 50:\nBeautiful hotel with friendly staff in a great location. Only reason I didn't give it \"5\" is because when I pulled in to park, the valet was non-existent and the doorman offered no help. I would up self-parking in the garage which was a little spooky for a woman traveling alone.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29616, "query_start_index": 29618, "query_end_index": 29618, "truncation_seperator": "... 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{"id": "2515467", "pid": "2515467", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nEven if there was a big rennovation going on in the hotel it didn't bother our hours of rest/ The hotel is in a very convenient location ,only some minutes walk from the most famous hotels in the Strip/ the room was clean and comfortable/ It's worth the price we paid/ The people at the reception were very helpful/ The show they give for free wasn't interesting at all /good luck\n\nReview 2:\nI read lots of reviews before picking this hotel, but didn't see any mention of the smoking. They have a smoking floor as well as all the smoke from the casino area, and our room on the 4th floor was not far enough away to breathe clean air. We were moved to the 14th floor when I asked them to clean the heater and bathroom filters to try to make it better- a definite improvement. The rooms were much more basic than any hotel I have stayed in; I really appreciated the Holiday Inn I stayed at a few days later! Not even a coffee pot in the room! The computers for guest use were not working, also. A resident of Las Vegas said she heard they were having financial problems. The staff, however, were helpful and pleasant.\n\nReview 3:\nMy partner and I stayed there this past weekend and were pleasantly surprised with how nice the rooms were. They were very recently renovated and very clean. The price was good and so we felt this was the best value we had experienced staying on the Strip in Las Vegas.\n\nReview 4:\nWhat's up with the Tropicana not having any Holiday decorations around the hotel??? Not one Pointsettia, not one wreath, not one jingle bell .... nada, zip, zilch. Not even Holiday music playing! If not for Starbucks, one would think the Tropicana doesn't \"believe\" :( I thought for sure that being the \"new\" Tropicana the owners would go all out. I'm terribly disappointed and apparently many of the workers are as well. When I asked an employee why no decorations anywhere, I got a shoulder shrug with an \"I don't know\". Shame, shame, shame on the owner/management. You turned the building pink for the entire Breast Cancer Awareness Month, maybe you should now turn it green ..... Mr. Grinch! Your customers and employees deserve to celebrate ..... just sayin!\n\nReview 5:\nThe Tropicana Las Vegas is a bright,clean and comfortable casino and hotel. I will recommend staying there to friends and family with confidence. Their staff was always helpful and friendly and Nikki resteraunt is always satisfying and delicious.\n\nReview 6:\nI stayed at The Tropicana on the 19th floor January, 2011. This place has a recent makeover and is pretty nice. The place was very clean and the bed was very comfortable. And, it was much much less that the surrounding properties. I would suggest The Trop if you are watching your budget in Vegas. To get around the strip, the Monorail station is just across the street from the hotel at the MGM.\n\nReview 7:\nStayed 2 nights and I think the title says it all. Intend to put in a formal complaint, not worth the money I paid and certainly not the resort fee, I mean who charges a resort fee for a resort that is half finished and not fully usable and is dirty! Too many items to list that were wrong however on the plus side the room was excellent although on the first night we were totally locked in and couldn't get the door open for a good 10 minutes. Had to call family in another room and slide the key under the door for them to open it from the outside to get us out. Not good if there was a fire!!! Told reception on checkout we would be putting our complaint in writing as we still had another 5 days of our holiday left in another location and had no intention of letting this experience spoil it for us. Won't ever stay here again, which is a shame as we intend to visit more often and most certainly would have passed business on.\n\nReview 8:\nThe Tropicana is touting their new remodeled hotel as something special but it's nothing more than lipstick on a pig. Their rates have gone up now so they are not even cheaper than the other strip hotels and their rooms still smell like mildew. To top that off after my stay I got my car back from the valet and there was a \"u\" stamp on my front bumper from where someone backed a trail hitch into it. Filed an incident report and their risk management department stated that there wasn't evidence of \"grosse negligence\" so there is nothing they will do for me. Stay at your own risk...\n\nReview 9:\nChose this based on the tripadvisor reviews - BUT my experience was way less than positive. We were offered no help with our large bags - not from the taxi to check in (and there's no ramp, only steps) or from registation to the room itself. This means wheeling your bags all the way through the casino and on and on and on to the elevator at the back. I'd asked for a non-smoking room and even though it was on a non-smoking floor, the room stank of stale smoke. When I rang to complain the employee's response was 'we can't stop people smoking in non-smoking rooms'. She offered to spray it, but cheap room spray over stale smoke doesn't exactly work in my experience. The bath was skanky, the lotions smell like stale malibu, and the bed was old. At night the boom boom boom of music went on til the early hours. Bottom line, it was a hell-ish stay and I was glad to get out of there the following morning.\n\nReview 10:\nour family stayed at the tropicana and enjoyed our stay.My wife wasnt too keen on going to vegas,but after staying here,its now near the top of her list as a good place to stay.The hotel renovations look very good,The casino had lots of tables available,one $5 blackjack,mostly $10 tables.We ate only at south beach bistro..not worth the money...never heard of sandwhiches not comming with a side(fries.or slaw).2 sandwhiches,2 bottle water..$30.The pool is very nice,complete with shallow end for the kids.No hassle for towels.Drinks were $10-12 each...pricey.Mcdonalds,starbucks near by at luxor, for breakfast,,check your order.Lots of elevators,never a long wait, and very fast. Pool closes early..18h30.It isnt your glitzy las v hotel,but it definitely does the trick,and i look forward to staying here again buses near by,Boulavard mall easy to get to,lv outlet centre easy to get to.\n\nReview 11:\nI used to just meet friends in the Tropicana, but since the renovations, I have come to stay there with each visit. Rooms are clean and the staff is very friendly. I stayed during a convention in January so I did not get to experience the new lagoon, but the spa was nice and the food in the restaurant was always good. I recommend it to visitors. This is a \"right-sized\" strip casino for me with \"old Vegas\" overtones and modern convenience.\n\nReview 12:\nI have always stayed at the Tropicana. I found this trip to be relaxing and fun. However, I think that there is a lack of casual sit-down restaurants. (Coffee shop type). The steak house (Biscayne) was excellent. Also, I found the casino to be entirely too cold at some spots. There was no escaping cold drafts in some areas where I like to play. The rooms need a table, not the backless whatever you call it.\n\nReview 13:\nI stayed 4 nights in Tropicana. I forgot 6 shirts in the closet when I checked out. Although I have sent many emails to guest relations, they could not find them. If you forget your belongings in this hotel, they will most probably disappear. A professionally managed resort must assure the security of guests' belongings both during and after their stay.\n\nReview 14:\nThe entire place has been re-done inside and out. New sports betting room, new restaurants, Nikki Beach, and a 24 hour eatery. Yogurt and gelato at Naked Spoon. Starbucks, Pellegrino has good pizza and burgers. Gladys Knight concert was a real treat. Brad Garrett's Comedy Club was extremely funny. Ambhar Lounge has lots of premium tequilas. The interactive Las Vegas Mob Experience was real fun. All-in-all this place knows how to have fun. It might not be the fanciest, or the richest, or have the tallest towers, but overall, the value is unbeatable. Biscayne restaurant is fantastic, and reasonable prices for a high-end place. The rooms are spacious, clean, comfortable, and very affordable. Use your Trop Plus Players Club card to get room comps and freeplay. The Paradise Suite is huge - enough room for a 15 - 20 person party. The Club Tower Spa Suites are nothing short of luxurious and huge. Even the Deluxe rooms are large, elegant and comfortable.\n\nReview 15:\nI was not impressed at all. Everywhere you look it says we are changing everything. 1. Air conditioning was not working, rooms were hot. 2. The t.v. was not working, 3. 2 different technicians were in the room for the air and t.v. still could not get them going. 4. Room did not have wash clothes. Called housekeeping, took 45 minutes and 3 calls to get them to the room. 5. Paid for room in advance, was placed in the Island tower, worse view and lights and night shown into the room which was distracting. 5. Had the breakast buffet. 9.99 a person. Food was cold, below average. 6. Has dinner at the steak House. Overpriced and again very average, nothing special. 8.00 extra for a baked potatoe? 7. Hidden charges, got hit with additional 23.00 for a resort tax/fee.\n\nReview 16:\nWe stayed there last year, just after the hotel had been refurbished. Well, it was amazing. Check in was done in 5 minutes, the room was really spacious with 2 big king size beds. very clean. Staff was very helpful and friendly. The pool was great (go before 11am if you want to get a chair!). Went there every morning. The casino was good too, clean, etc... Location-wise, it is a bit out of the way if you're walking, but not so bad (not as good as, let's say, the Planet Holywood or Paris Las Vegas). Will definitely try to stay there again when we go back to Vegas this year!\n\nReview 17:\nWhat a great show. Saw these guys on America's Got Talent. They don't disappoint. Bought our tickets through the 1/2 price ticket office for VIP tickets (you get a reserved seat up front -- but the theater is small so no seat is bad). Each person is handled a recycled item and a drumstick to participate. This is a great show to bring the kids and let them bang out their excessive energy. The performers are very enthusiastic and obviously enjoy what they do but are also humble by their recent success. Reminds me of an early Blue Man Group. Well worth the money!\n\nReview 18:\nwe stayed here for 5 nights and a very good stay .on check we asked if could get upgraded to the paradise tower and she went through the diff price options to upgrade, we decided not to upgrade but then we got upgraded to the island tower for free which was a good gesture . the room was on 14th floor, overlooking on the rear not the strip . the room was good size ..very very clean .. had a queen bed with pently of mirrors all round and a fold out sofa bed. the bathroom was a good size with a corner bath. we asked for a late checkout and we were offerred a couple of hours extra and due to an evening flight we were also able to leave our luggage in the secure storage area. all the staff we were very helpful and friendly . the pool was very good as well.\n\nReview 19:\nwe met here for a family reunion of several generations, including a 21st birthday; all of our interests were available and accomodated; we all had upgraded rooms; the beds are unbelievably comfy; we never saw the room staff (they were so discreet) but they definitely kept everything clean/stocked; our view of the strip was great; the elevators are timely but have some computer glitches (floor #, voice-over, but not serious, and nothing mechanical wrong!) the casino is small but interesting which is fine with us; the nightly entertainment was a bit lame, but it was 'live'; the new pool area is gorgeous with landscaped space and great privacy / lots of sunlight; they have a few things to work out with the restaurants because they have just re-opened (food is great, service erratic but friendly; management maybe? or changeover jitters? ); definitely worth a try; and congrats to new owners for renovation vs. demolition; we love to see respect for the history and architecture! !\n\nReview 20:\nLoved this hotel, you can tell they definitely did a nice renovation. I was all about the hot tub area. My whole point of staying here was the hot tubs. They were kept at a optimum temperature, but neither of the hot tubs did work. We gambled at the casino as well and it was very nice and had plenty of updated machines, the area was not crowded at all either. Nice place!\n\nReview 21:\nThe customer service at the Tropicana is top notch. From the Bell Man and housekeepers, to the Front Desk and floor personell, everyone had a smile and went above and beyond to make sure our needs were attended too. There was always someone cleaning the front glass doors, and another staff member or two to open the doors and greet you. Our room was comfortable overall, but the bed was luxurious. I usually don't sleep well if not in my own bed, but this bed was incredible, no difficulties sleeping at all. I will definately stay at this hotel again.\n\nReview 22:\nwe are now in our rooms after being told to leave the grounds that we were sun bathing in.... it is lovely and warm and sunny.... I asked the person removing us what would happen if we refused to move, and he said he would have us removed for trespassing, as the pool area is now closed... tropicana known for its beautiful gounds, but we cannot use them. if we want to sunbathe we can lie on the grass...we asked a manager for chairs in the tiny bit of grounds we could use, we were told no, how can a hotel do this.... what are we paying for.... why cant we sunbathe in the grounds of a hotel called the tropicana not good tropicana... must cater for all guests we are on a special birthday holiday that is now totally spoiled.... tropicana told us we can use the next doors pool, but not good enough... really sad\n\nReview 23:\nThis is actually the first time I stayed at the Tropicana and I've probaby stayed at just about all the popular hotels on the strip since the beginning of the 80's. They are still in the process of renovating the place, but it's still a nice place to stay at while the changes take place. It's not as luxurious as the newer hotels like The Wynn or Aria, but the Tropicana still has that \"Old Vegas\" feel that Vegas should never get rid of. The employees I dealt with were friendly and helpful. We were in town for my sister's wedding at the Tropicana and everyone had a blast!\n\nReview 24:\nWe haven't stayed at the Tropicana Las Vegas in years and can't believe the incredable changes. The staff are pleasent and helpful. The lobby is all new with brass & marble. But the best part is the all new room decor, furniture ans amminities. Go to the website and see what I mean. We were in Room #1801 and couldn't have been happier. Flat Screen TVs, sleek & contemporary furniture, nice new carpet and walls. This is a brand new hotel! We could see east & west on Tropicana Blve and North & South on Las Vegas Blvd. The view at night was stunning! We're going back soon!\n\nReview 25:\nThe Tropicana was first class,anybody that has a complaint about this hotel is being very picky.The room was excellent as was the bed(a fridge would have been the icing)the bathroom was great,no.problems.The facilities were second to none,the outdoor pool was excellent with plenty of towels supplied free of charge and with two young ladies keeping the refreshments flowing.The casino was all that was to be expected with friendly and helpful staff who were both polite and inviting.Iplayed \"Texas\" a few times and with the antes at $1 and $2 even the smaller gamblers had a place at the table,overall very happy and wouldnt hesitate to recomend the Tropicana to anyone.\n\nReview 26:\nThe hotel is beautiful, they did a great job on all of the renovations. Had a great time hanging out at the pool. Looking forward to next year.\n\nReview 27:\nThis was not the same Tropicana I saw 5 years ago! As per the reviews, this Tropicana is something to brag about. We do not especially like the huge resorts and the Tropicana had almost everything we needed --- large/clean rooms, moderate crowds, excellent service, and great location at a very impressive price. The cost of the breakfast buffet was a little steep for our needs, but it gave us a chance to sample other restaurants recommended on Trip Advisor. If you like LOUD, try New York New York or MGM. If you like the above qualities, try the new and improved Tropicana.\n\nReview 28:\nMy wife and I and our two teenage daughters visited Las Vegas for the first time last week and stayed for 3 nights at the Tropicana. We fully recommend this hotel, our stay was perfect. We had a room with two Queen beds that were very comfortable and whilst in our room during our stay we cannot recall hearing anyone else which made for great nights sleep. The location was perfect for us as we went to shows at the south end of the strip which were all within a very comfortable walking distance. Definitely stay again and fully recommend this hotel and the newly renovated rooms. See you next time !\n\nReview 29:\non person at the check in desk at 7pm on coffie maker in room as said on web site\n\nReview 30:\nStayed at the \"Trop\" Aug 21 to Aug 25 2010, they had just redone the hotel and the price was good with a good location on the strip. The check in guy didn't seen to know the hotel, or what was included, he put us in the quiet end of the hotel the Island Tower, but because of the contruction ( it was not done and the sound system they were testing stayed on till 1am and the hammering work woke us at 8am) Although when brought to their attention the hotel was very accomadating in getting us a quieter and better room (thanks Nicole) The casino was small but much better than getting trapped in MGM or Caesars Palace. The valet parking was quick and friendly and also doormen asking if you need a taxi. You can walk the strip, things look close but it takes forever to walk there For the price and what we needed the Tropicana is a great place to stay\n\nReview 31:\nI have stayed at the Tropicana three times over the last year. Every time I go, something has been renovated and improved. The hotel is beautiful, the rooms very comfortable and all the staff are extremely helpful and friendly. Personal notice is taken when feedback is sent, which is unusual for a big hotel. The casino is bright, the stained glass over the tables gives it an old world, elegant atmosphere. I love the Trop, It was the first hotel I stayed at and it will continue to be my hotel of choice whenever I'm in Vegas.\n\nReview 32:\nWhen we first checked in the front desk staff was fine but as we stayed and spent time around the hotel, the restaurant staff was rude, service took a long time. I think the \"new\" part of this hotel was to paint it white and call it new and add some construction club or something. There's nothing going on it's soooo small. Stay at MGM next door.\n\nReview 33:\nRoom was very noisy even on 15th Floor. Very expensive drink in the bar a glass of wine $10. Not many choices to eat\n\nReview 34:\nI had a great time at the Tropicana. The prices for the rooms were extremely affordable. The pool was great and relaxing. The casino was also pretty good, though not as big as some of the other casinos on the strip but I had a lot of fun there and would go again any day.\n\nReview 35:\nWe booked Tropicana Hotel at the last minute and stayed there for 8 nights from 8th March to 16th March 2012. All the staff from the time we checked in were really friendly, helpful and going out of their way to make us welcome and make our stay a memorable one. Matthew and other concierge were very helpful and giving us all the information about place to visit nearby. We were celebrating our 30th anniversary and they surpirsed us with champagne and chocolate covered strawberries. It was really a lovely surprise. I would recommend anyone going to Las Vegas to stay at this hotel.\n\nReview 36:\nMy partner and i stayed at the Tropicana the last week of November. We loved every minute that we spent there and we did not want to return home! The Tropicana is a smaller hotel than others than on the strip, but this is an advantage! Customer Services Skills were spot on, smiles all around the Tropicana. I loved the freshness of the hotel, very bright and airy with a tropical infused smell. No smell of stale of smoke like many other hotels. The rooms were amazing for the value! Very comfy bed, lots of space and a great bathroom. No complains at all! A word of advice for enyone that eats at the South Beach Cafe - Portions are huge, so you can quite easily share! But very yummy and good value!! Will definitely be recommending the Tropicana to friends and family!\n\nReview 37:\nFor the price of a double queen room of $300.00 - it was not worth it. Room was equivalent to that of a Comfort Inn in any other town/city for the price of $100.00. Front desk personnel were unfriendly, never smiled, nor wish a pleasant stay. Upon check-out day the room was to be vacated at 11:00 a.m.- maid tried to open chained door asking if we were done with the room at 9:30 a.m - TOTALLY UNCALLED FOR. Front desk upon check out neither asked how the stay was nor did they smile and stated \"have a good trip\" TOTALLY SUBPAR CUSTOMER SERVICE - INCLUDING THE CASINO\n\nReview 38:\nMy husband and I visited the Tropicana hotel in Vegas on August 10 - 14, 2010. To make a long story short, there were stains on our sheets and young kids left alone in the room next to us and they were very loud until 4:00 A.M. We addressed the problems the next morning and we offered to pay the difference for an upgraded room. All they could do was move us to another floor or charge us full price for a suite.....the hotel wasn't even half full. So, we took our gambling money elswhere, MGM, Luxor, etc. The P/R was so bad that we will never visit the Tropicana again!\n\nReview 39:\nThe hotel was noisy and lacked many basic facilities. Of all the hotel complexs I visited during my stay Tropicana was the poorest. Unfortunately that was where we had chosen to stay. I would not recommend this hotel or casino.\n\nReview 40:\nI stayed at this this hotel in February my fiance and i were getting married there, we book far enough in advance ensure that each and every one of our guests were situated close to eachother in the hotel. We showed up and had nothing but problems the entire time I dont even have the time to go into detail with all of our issues. THIS HOTEL RUINED MY WEDDING ALL TOGETHER AND SHOULD CLOSE THIER DOORS, DIRTY ROOMS, HALLS, CHEAP ROOMS...... DO NOT STAY AT THIS HOTEL BAD SERVICE, BAD FRONT DESK--- BAD OWNERS!!! !\n\nReview 41:\nWe stayed at the Tropicana \"club tower\" for 4 nights in late Oct. I was not impressed with the room, which I thought was newly renovated. They simply put in new furniture. The bathroom tile was old, chipped, cracked and dirty. The silicone around the tub was coming off and going black, It was obviously leaking,not sure how it wasn't running into the room below. I went to the front desk\" 2 mile walk\" to ask for a new room, girl was not happy about this like she took personaly or something. She gave us a new room one floor below and it was worse. This hotel is just plain unintresting, we kept leaving to go to anywhere else. There's a big list of hotels that are so much cooler. Good bed, but that was it, had better rooms at the Days Inn and it wasn't even all that cheap.\n\nReview 42:\nTropicana, why do you have one person working the check in at 3pm?! The line was endless and some verbally abusive Germans in line started going nuts- yelling at everyone. Really crappy. Room is okay- air conditioning noisy. Will walk over to MGM to do my gaming and changed my two night stay for one night only. No thanks Tropicana.\n\nReview 43:\nThe customer service at this hotel is the worst of any hotel I have ever stayed at. The entire place smells like smoke and the rooms are falling apart.\n\nReview 44:\nThe casino, although small has been nicely rennovated. We stayed in the Grand Tower and although the bedroom had been renovated, i don't think the bathroom had been, we were missing a light fitting (more on that later) and it looked tired. The pool area was nice but many of the sun loungers were damaged in one way or another. Check in was efficient and rates were reasonable but beware of the resort fee $14.99 per day. Now back to that light fitting, when I returned home I was charged $140 for the missing light fitting plus a chair that I have since worked out was never in my room to begin with. After a week of emails and complaining I have been reimbursed for the items but have not recieved any form of apology from the Tropicana. I would have probably rated the hotel higher if it had not been for this inconvenience when I got home. Moral of the story, carry out an inventory of what is in your room when you arrive, or they might just charge you for it.\n\nReview 45:\nA large group of us stayed at the hotel for a wedding that took place there and I can honestly say this was the worst hotel i have EVER stayed at. It was a headache the whole time we were there and nothing went right at all. THey management was did not communicate with eachother so each time we had an issue which was alot we had to deal with a new manager and explain our story over and over agian. This was suppose to be a relaxing stay for the wedding party but in the end it was nothing but stressful!!! I would never recommend this hotel!\n\nReview 46:\nTropicana is old and should have been closed for renovation long time ago. You might be kept awake at night by tellys and guests. The staff did their best to make our stay comfortable, but I hope that most people avoid this hotel, so they can close for renovation. They were due in the late 80's.\n\nReview 47:\nGreat hotel. It has been spiffed up to a very nice level. The employees are wonderful, friendly, and very accommodating. I will plan on staying here on every trip to Vegas!\n\nReview 48:\nI stayed here before and after a Canyonlands tour for 5 nights in total. I found all the staff to be friendly and helpful and the hotel was in a good position to enable guests to enjoy all that the \"Strip\" has to offer, without being too over the top and loud. The people at the Concierge desk were brilliant, especially Matthew. They could arrange anything [legal!] that was available in the area. I would have found a fridge and coffee-making facilities in the room useful but there were places within the hotel where you could buy drinks and snacks. The bedrooms were large and clean and my bed was really comfortable. The whole place had a happy, relaxed atmosphere.\n\nReview 49:\nThe nice thing about this casino was that it was in a good location. They also had a nice pool and an arcade area fun for kids and adults. However, I felt the facility was not as well ventilated and \"smoke free\" in smoke free areas like some of the other casinos. Also, the tiles in the bathroom were practically falling apart on one part of the tub.\n\nReview 50:\nRecently I booked a group of business associates and myself at the Tropicana after reading some positive reviews covering the make over the old classic hotel/casino is undergoing. The reviews were accurate the rooms are new clean and smell great. Gone is the ashtray smell and the beds are excellent. Everything in the rooms worked great. All four of us are in agreement this was a hotel offering great value. The new NIKI bar offered correctly priced tasty food with quality ingredients. Service throughout the hotel was good, although it's time for some new ATM machines, as they were are all unreliable!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27927, "query_start_index": 27929, "query_end_index": 27929, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 568, 1303, 1584, 2359, 2617, 3025, 3970, 4568, 5489, 6392, 6847, 7269, 7637, 8610, 9392, 9984, 10563, 11337, 12339, 12725, 13291, 14120, 14709, 15297, 15981, 16137, 16727, 17342, 17436, 18302, 18844, 19204, 19333, 19617, 20215, 21000, 21582, 22167, 22407, 22934, 23725, 24071, 24235, 25213, 25770, 26079, 26264, 26947, 27310]}
{"id": "2514709", "pid": "2514709", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHotel rooms were surprisingly spacious for such a central hotel, generally fairly clean and very convenient location for all the sights and subway! The customer service at the front desk was very disappointing, rude and unhelpful at any interaction we had with them despite our polite and friendly approach. This was really surprising as this has never been an issue with any other Novotel/ Accor hotel I have stayed in! It did really let the hotel down to the extent that I would not stay here again because of it. If the service had been polite (I don't want over the top, just polite in the event I HAVE to speak to someone at the front desk- for example if my key becomes de-magnetised and wont let me in!) then I would use this hotel again, but service which makes you dread something like that happening is clearly very wrong! !\n\nReview 2:\nI was fortunate to stay in this hotel for 2 days (I stayed 5 days in NY, the other days I slept in the Pickwick Arms hotel). Just a block away from Time Square you'll find yourself in a nice lobby after taking the elevator. The rooms are big enough and the shower is great. The view is great (you'll see Broadway if you're lucky). Totally no complaints, except the price. If you're not a paid business trip as I was, you're hurting your wallet (around $400 a night). 4/5\n\nReview 3:\nI recently booked a stay here based upon some favorable reviews and competitive prices. While the was not a disaster, I expected more. On arrival, and throughout my stay, the doormen subpar. Staff at front desk were fine, but overall, service was uneven. Room was nice size. Some halls and other public areas needed refreshing. If you need a room in the theater district, and if you and get a good price on a room, this is an acceptable choice, but I expected a little more that I received.\n\nReview 4:\nWe stayed in the Novotel from 5th April for 6 days. The room wasn't very clean and there was hair on the bathroom floor. The sink didn't empty very well either. One of the bedside lights was broken. We told reception and they did send some people up to sort these things out. This hotel is in an excellent location on Times Square and is near to everything. We had a side view room on the 28th floor. The Hudson River was to the left. We got a really good deal on this room through the hotels website from a link on tripadvisor. It was a no cancellation room. The overall feel of the room was shabby but if you are just looking for a crash pad its fine. The Time hotel costs about the same and I would recommend staying there over the Novotel.\n\nReview 5:\nThis is a very nice, cheaper upscale hotel for Times Square. The rooms are really nice and have very good sound proofing so you can\u2019t hear the noise from the city below or from your neighbors. The beds are very comfortable and the TV is a large flat screen with a lot of channels. All mass transit is very close and everything else on earth that you would need is right outside of the hotel. All Broadway shows are very close by and there are literally hundreds of restaurants within walking distance. I would recommend this hotel for all types of travelers. Make sure when you book your room you get the Times Square view, it is awesome. Enjoy!! !\n\nReview 6:\nNot up to standard. Not particularly friendly. Room not maintained - mouldy food in the fridge. Complaints have been ignored. These honeymooners were very very unimpressed with the lack of service, empathy or professional pride. It was an expensive and comes from a brand that I recognize and had previously trusted to provide a high level of service and care.\n\nReview 7:\nI would not recommend this hotel. During \"rush hour\" there were frequent line-ups to even get onto an elevator and up to a floor. The first night we checked in, we were put in a terrible, stinky, room that REEKED of cigarette smoke. I went down to the front desk, and they wouldn't move me until the next day. It was disgusting. During my stay, the bell hops lost important incoming packages/deliveries. I had to confirm and re-confirm that they were delivered, and it took multiple conversations, searches of the backrooms, before they found my stuff. I've never seen such disorganized service. Furthermore, the storage rooms for baggage & packages are not air conditioned so beware!\n\nReview 8:\nWe stayed in this hotel for 3 nights early December. It was our first time in New York and we had a great time. The hotel was lovely, the room by Brit standards was huge, as was the bed! The location is excellent being a short stroll from Times Square. We didn't eat at the hotel because the are so many places nearby, I can highly recommend Rosie O'Gradys.\n\nReview 9:\nClose to Time square you CAN view from th\u00e9 nice terrasse. Have your breakfast with a magnificent view. Rooms are ok, though not really up to date.\n\nReview 10:\nWe stayed here because of the location, and because of the brand name. Check in was prompt, the rooms are small but reasonably clean and modern and the views of Times Square are pretty nice. The 24 hour fitness centre is also reasonably well stocked out. The cleaning staff are pleasant. The concierges were unhelpful and generally just delegated questions (definitely not Michael J Fox). The only real complaint I'd levy against them is that while at breakfast, my wife found a (pubic) hair in her coffee cup that she'd been drinking from. When I alerted the waiter to this, he looked puzzled for a minite, and then, as though some divine light bulb switched on, he got the dirty cup, and swapped it with a clean cup with the unoccupied seat next to us, without another word. Nothing more was said, although I did catch another waitress on the same morning scowling at us (???). I'm really sorry to the waitstaff we offended in drawing their attention to a PUBIC hair we found in their coffee.\n\nReview 11:\nThis hotel is delapidated, tired, rundown. I had booked a room with a view months before. Advised the hotel of our late arrival and was obviously given the only room left. A v ery ordinary view of a little of Times Square. The door on the clothes cupboard was falling off, the towels resembled postage stamps in size and sandpaper in softness. The New York Novotel is massively overpriced, the breakfasts are ordinary and the beds uncomfortable. After one night, an understanding assistant manager found us room at the more expensive Sofitel, which on a value for dollar basis, was far superior.\n\nReview 12:\nI am a fairly seasoned traveler. I have stayed at many hotels and hotel chains and the Novotel was such a disappointment. I should've known that a hotel on Times Square is \"well-used\". Ceiling tiles were falling down, the carpet was gross, the bed was uncomfortable, and the room was extremely small (smaller than your average new york hotel). I really felt like I was staying in a $19.95/night off-the-highway motel. The staff was nice and helpful, they had no problem with us checking out 3 days early, because we didn't like the hotel.\n\nReview 13:\nI\u00b4ve stayed with my family last march 2009. First of all we\u00b4ve stayed at 12 floor, but we had a problem with one of the beds, we needed to move to 16 floor. The staff took a complete day to solve the the problem and relocate us. In both rooms we stayed in front of Times square, it was so magic. The location is perfect, near Rockfeller Center,Madame Toussaud, central park. If you have good legs to walk can go on foot to empire states building and Natural History Museum.\n\nReview 14:\nI spent three nights at the Novotel at an average rate of about $170 a night based on an Expedia winter sale. Was given a room on the 25th floor (room 2506) with a view of Times Square that was really wonderful. The room was a good size, clean, the bed was comfortable and the bathroom fine. The TV was flat screen but the remote was a bit wonky which was annoying. The T-mobile wireless barely worked and this is my only complaint. The signal was very weak and really not usable. Internet connectivity is a must these days Novotel! You need to get this sorted. The bar was good as was the breakfast. Other than the internet I was very pleased.\n\nReview 15:\nJust returned from 4 nights at the Novotel and would definitely recommend. Location is excellent with Times Square and fifth avenue minutes away along with numerous Broadway shows. Subway stop on 50th street exceptionally handy for getting to Macys on 34th. Rooms in hotel are a small bit old fashioned but spotlessly clean and very comfortable, no noise at any stage from outside during our stay and great views of Times Square. Staff very friendly and very helpful at all stages. Breakfast in the Cosmic Diner at the end of the street to the left second to none. Would stay here again withouot any hesitation\n\nReview 16:\nwhat a fantastic hotel,no problems,no waiting for lifts,great views from 29th floor over to jersey,friendly staff.i will stay here again when i return to new york\n\nReview 17:\nHave just come back after a fantastic 5 days in New York with two friends. The hotel location is fantastic. Situated withibn walking distance of lots of sights and shops. The room was ok (very dated). It's the first hotel of that standard that there was no coffee/tea making facilities in the room, and we had to stand on a chair to reach the safe. But the main point of my review was the breakfast. Question: How many staff does it take to clear tables and reset them? Answer: None. Every morning we had great fun watching people trying to get breakfast but also trying to get a table to sit at. We watched the restaurant manager wandering around doing nothing, while dishes were piling up. There were more dirty tables than set ones. Not good enough. Will be back to New York but not the Novatel. P.s. the toaster didn't work either.\n\nReview 18:\nThe Novotel Hotel was an excellent choice for our trip to New York City on March 28th thru the 31st. The location is outstanding and the view of Time Square from our room was outstanding. The room was adequate in size for a family of four and the bathroom was spacious and clean. The hotel is located in the middle of the Broadway Theatre District....quite convenient. We had tickets to The Letterman Show and that was literally a half a block from the hotel. We will definitely return to The Novotel on our next trip to New York City. Great hotel and great price!\n\nReview 19:\nMy aunt stays at this hotel about once a year while on a business trip in New York. This time I will beg her not to EVER stay there again. Reaching her room by phone has proven impossible! It is past 9 pm now, and I've been calling their only available number (212)315-0100 since 4:30pm. There has been no answer! Not even an answering machine -- nothing! I e-mailed the hotel, but no one replied. I found the name and e-mail address of the hotel manager (Marc Sternagel) online, but my e-mail to him bounced right back to me. If they have such a horrid front desk service (or, perhaps, they are not able to pay their phone bill and their service was cut off?) -- they should not be in business at all, as far as I am concerned.\n\nReview 20:\nBOO! These guys have a racket on the internet access. When I pointed out that their posting on Hotels.com was incorrect (misleading at best), the posting listed internet access available in every room in the bullets points. You have to go to a separate tab to get the information about it being a paid service. They refused to comp me the service. I am here for professional conference and I need access for my work. They need to learn that their brand is effected anytime your name is involved. The room is clean, the housekeeping staff is really sweet. Management you should take note.\n\nReview 21:\nStayed here for 9 nights. Fantastic location, ideal to explore. Nice, modern, spacious room. Didn't eat there so can't comment on the food, too many other places to eat nearby. There was an excellent gym there but with all the walking we did we didn't get round to using it. Couldn't fault it, fantastic holiday! !\n\nReview 22:\nthe hotel is in great location however after walking through the impressive lobby and fantastic terrace bar things go down hill! the elevator is old - the corridor to our room was very old fashioned and with tired decor! the room is small - which is what we expected for the $ paid- but good grief - the bathroom has to be one of the pokiest, ugliest, oldest decorated i have ever seen! very 1970's...plastic sheet over bathtub..no room at all!! the only compensation is that it was very clean and room service did a good job!! the bed was very, very comfortable however -awoken late at night and early in the morning with bed bouncing by the vibration of doors slamming up and down corridor..the doors are on swing-slam close device...soooooooooo loud- between that and what sounded like an army of french children screaming up and down outside..felt like jumping out the window from lack of sleep! !\n\nReview 23:\nJust got back from a 4 night stay at the Novotel. The hotel was good value with the rooms were clean and comfortable. The location is excellent as its central for access to all parts of Manhattan. I would recommend it if you want good accomodation , in a great location and a reasonable price.\n\nReview 24:\nWe loved this hotel mainly for it's location. The rooms are small but as we were on the go all day we did not care. The bar was good as was the view from the deck looking down to Time Square. The help desk will supply you a map and away you go 100 meters and you are on the subway. Breakfast was ok. Location location location - great Irish pubs close by, a great steak restaurant next door, plenty of shopping a stones throw away. I often stay at Ibis hotel because they are in good location, however the rooms are small. This hotel if it was in any other part of the world would be an Ibis.when I return to NY I would certainly return. enjoy\n\nReview 25:\nThis hotel is located right on Time square. The room was spacious and well maintained. Service was good. A bit pricey but worth it.\n\nReview 26:\nThis is what friends who had stayed at the Novotel had said to us when we were planning our first trip to NY and now after our trip we couldn't agree more. Our five nights in the Novotel in Times Sq was brilliant right from the friendly, helpful reception staff when we arrived to collecting our bags from the doorman on the last day. Our room (2417) was spotless and spacious with a great view of the Hudson river and was kept clean throughout our stay. Requests were dealt with quickly and when we lost theatre tickets the hotel security and reception staff were extremely helpful and efficient in helping us get replacements. All in all we couldn't fault the Novotel and when we can manage another trip to NY will definitely stay here again. We loved Langan's on 47th St. - had a couple of meals there and the food, staff and atmosphere was great.\n\nReview 27:\nThis Hotel should be advertised as a 2* hotel not 4*. The Rooms and corridors are filthy and in need of renovation. The staff are rude and when asked a question they all just shug shoulders. There was no hot water during the day time. The only good thing about this hotel is the location. I have stayed in better 2* hotels. The lifts were slow to say the least, in the evening there was a 40 minute wait for a lift up to the rooms, there were 4 lifts and only 1 worked. The price of drink in the bar is outrageous. To leave your luggage with the porter costs $5, this was the first time I was ever changed for this service. I wouldn't recommend this Hotel, last time in NY we stayed in the Hemsley and this was a much better hotel.\n\nReview 28:\nWe enjoyed a 5 night stay in this hotel for my 30th birthday. It was our first time in New York and the hotel was in an excellent location - everything was within walking distance. We stayed on the 30th floor and the views over Times Square were amazing. Have a drink on the terrace bar and take in the views from the hotel. Rooms were clean althougth bathrooms could have done with renovation. Staff were friendly. There is so much going on all the time in New York - we saw the new Will Smith movie being filmed. Grayline 48 hour hop on & off bus tour is a must to make sure you see all the sights. Visited Rockafeller Center - the Top of the Rock - during day for breathtaking views of the city & the Empire State Building. Tip - visit Empire State Building (no queues after 7pm) at night to see the views. Tribecca Grill is an excellent restaurant in the Tribeca district (part owned by Robert Di Nero) I would definately return to this hotel if visiting New York again.\n\nReview 29:\nWe stayed at the Novotel for five nights in November 03, and it was fab, my previous experience of NYC hotels has been dismal, but I was really pleased with the Novotel. The room was a quad room and was large enough and very clean. The bell boys were helpful and brought our cases to our room. My only critcism would be that they forgot to give us one of our large suitcases when we checked out and my friend had to take plane home to Scotland on her own, granted they sent the case in a taxi in rush hr to JFK The location was fab right on Broadway and the view to Times Square was excellent, if you want cheap Broadway show tickets use the TKTS booth nr Times Square and you get them half price for that evenings performances, most shows were available.\n\nReview 30:\nI booked 4 nights at Novotel New York. Due to flights connections we made the check-in at about midnight. The bad surprise is that they assigned us a SMOKING ROOM. It really stank. Frankly it was very hard to bear. Inmediately I went to the reception to ask for a change to a non smoking room. The front desk assistant told me that the hotel was fully booked. He told me to ask for a room the next morning. That was our worst night in a Hotel ever !!! with a cost of 180$ !! The following morning they gave us the same answer: no non smoking rooms available. Only when we said that we were going to leave the hotel, they \"found\" a non smoking room...very curious... Conclusion: They were simply LYING. I will never go back to the Novotel Hotel in New York.\n\nReview 31:\nWe spent a weekend at the Novotel Times Square and found it a very good choice for our family. It's clearly popular with an international cliente and although it seemed like a very busy place our needs were always taken care of. It's very convenient to theaters, museums and restaurants. Even though it overlooks the hustle and bustle of Times Square the hotel rooms were extremely quiet. Normally very sensitve to noise, I had no problem here. We had a king room with a sleep sofa. The room was stylish, a decent size and the beds were comfortable. WiFi was available for $9.95 per day. We drove to New York and were able to park at a garage across the street for $30/day - reasonable by New York standards. We didn't eat at the restaurant, Cafe Nicole, but had a lovely cheese platter and drinks at the attractive bar area in the lobby. The 24 hour fitness center is very well equipped with weight machines, treadmills that allow you to connect your iPod, Wii fit, etc. It would be nice if the rooms had coffeemakers, but other than that our room had everything we needed. We'd definitely go back.\n\nReview 32:\nWe stayed here for 11nights. This was our 2nd visit to the Novotel and our 3rd visit to New York as we love the place. Once again we were not disappointed our room was perfect we did not experience any problems. We had a room on the 28th floor as we were only sleeping in the room we weren't bothered about the view. The staff were extremely helpful especially Arelle. We would highly recommend this hotel. If you want a good cheap meal I would recommend Mama Sbarro on the corner of 49th St opposite side to Hersheys and only 3 blocks from the hotel on the left hand side. You can get a lovely meal for 2 with drinks for around 25 dollars even less if you have pizza.\n\nReview 33:\nThis hotel is in an excellent location, just a few minutes walk from the heart of times square (where New Years celebrations are held). From leaving the hotel you are surrounded by bars, restaurants, and theatres, so there's plenty to do at night without the need of using a taxi. The hotel itself is perfect if you want to be a good location, have a good sized room, and use it to sleep and get ready to go out. It's clean and tidy and does the job! The foyer is very modern and has a lovely balcony where you can enjoy drinks and look down on to the bustling Times Square.\n\nReview 34:\nGreat Location. Very close to all Broadway Theaters, Restaurants, Times Square. Try to get higher floors, with Times Square View. One the first day, we had a lot of trouble with the air conditionig system. We changed the room, but the problem was only solved at 23:00 h. The Staff was very gentle. I recommend it.\n\nReview 35:\nHello A friend of mine recommended me this hotel since he knew that I was travelling to New York I had a great rate around $169, it was a special weekend rate The staff was pleasant, the location simply fantastik !!!! I took the buffet breakfast which was quite nice\n\nReview 36:\nI can only say one thing, don\u00b4t go there, they will rip you off, and the service in the restaurant, is not something you can complain about, because the is\u00b4nt any.... One morning I had to wait for about 10 minutes to get coffee, and next to me the staff was having a big argument in the kitchen, and some where outside smooking. Typical france culture, even that everybody in the restauant, was mexican and middle east employes, who did\u00b4nt understand much.\n\nReview 37:\nStayed here in July 2004, priamrily for the location, which is great, just off Time Square. However, the entrance is shabby and the lobby is a lift ride away, which is not clearly signposted. The bell man was less than helpful on arrival too. Check in staff were unfriendly and not customer-orientated. Room was reasonable, but small with small, shabby bathroom. A nasty surprise on leaving was the charge for bag storage per item. Only stay if you get a very good deal.\n\nReview 38:\nI just stayed at this hotel for 2 nights. The checkin process was quick, but the staff were not at all friendly. The room was clean, but very worn and uncomfortable. There was also a major issue with the heating system - regardless of what temperature I set, it blew cold air. It just so happens that the weather was very cold, so that made the room even more uncomfortable. Overall, the hotel was average at best.\n\nReview 39:\nWe have spent our first time in NYC and we were cery impressed. The location near of Broadway and Times Sq. could not have been better. The room was very clean and big. The hotel staff were friendly and helpful. We will definitely stay here again.\n\nReview 40:\nStayed with my family in four rooms,three of which were hot and one was cold,although the outside temperature was in the mid 50's. Otherwise the hotel is outstanding,specially friendly staff and very good food.\n\nReview 41:\nReally shocked at the negative comments on this hotel so don't let them put you off. We stayed here for 10 nights in November last year and didn't have one complaint. The rooms are clean and comfortable, as is the rest if the hotel and the location is fantastic!!! As mentioned in other reviews, the hotel restaurant is quite expensive but the view over Times Square is amazing so as a one off, it's worth every penny! We would most definitely reccomend this hotel to anybody travelling to New York who is looking for a good standard hotel in a central location.\n\nReview 42:\nI just recently stayed at this hotel and boy was it a complete let down for the price they charge you. The hotel rooms was old and outdated and not up to my standards at all. I did read the reviews before I got there but I still decided to give the place a chance and stay there. When we got up to the lobby I thought we had finally picked a good one but boy was I fooled. The only view that I saw from my hotel room was office buildings. I will definitely not stay at this hotel againl.\n\nReview 43:\nJust returned from a 4 night stay at the Novotel. We had a king size room on the 20th floor and had no problems at all with the hotel or it\u2019s staff. The location is brilliant. A lot has been said about the wait for lifts, but we never waited more than a minute for a lift. Will definately go back to this hotel again. The best diner near the hotel for breakfast is AppleJacks which is on the corner of Broadway and 53rd or 54th. Subway is cheap, clean and easy to use. We never felt unsafe the whole time we were there. Top Tip: If going to the statue of liberty, pre-book your trip online beforehand so that you definately get a monument pass. The museum is well worth the visit and tickets were not available on the day.\n\nReview 44:\nthis hotel is awful. The prices were too high for what you get. he hotel is ugly the staff is unattentive and it is also dangerous to stay there. I saw a homeless person wandering on my floor (the fifth) and I was terrified. Obviously the security staff is not doing their job. When I reported the incident to security and informed them I was scared as I am a woman the director simply stated that he cannot control every aspect of what is happening since much of a hotel is public space. I will never stay there again.\n\nReview 45:\nAfter reading mixed reviews on tripadviser, i was really concerned about staying at this hotel. I'm pleased to say that it was pointless, staff at checkin were great, friendly and informative. We had a couple of night of being awoken by a rowdy group of teens, hotel were great in there dealing with this matter, we were offered a free breakfast and given and offered a change of room. Room we stayed in was clean and in relatively good condition and was fine for what we needed ant that was somewhere to sleep. We had a problem with the heating called the front desk, a handyman came to the room in minutes and sorted everything out. If your in two minds about staying at this hotel go ahead and book you won't be disappointed and i will definately be visiting again.\n\nReview 46:\nWe stayed at the Novotel TS in september. This is a fantastic 'mid range' hotel for touring the city. It is located right in the middle of town, a couple of blocks from Times Square. If you are looking for a high class hotel then this is not for you but this is by no means a down market establishment either. I would compare it to the standard of most city centre Holiday Inns and some of the reviews on here I feel have had bad luck with their stay rather than the hotel being generally poor. There is a fantastic bar (with a brilliant view) and a restuarant in the hotel if you want. They have a good breakfast buffet also but if you don't like it then you won't struggle to find somewhere else outside of the hotel! Loads of flight crews use this hotel for stopovers and so that will give you an indication that it is not bad as airlines are very good at picking hotels for their staff. If you are touring the city and are looking for somewhere nice to stay then this is an excellent choice. We will be back again.\n\nReview 47:\nThe rooms were very poorly cleaned. There were many black marks all over the walls and drawers as well as black stains on the pillows and sheets. Also, the showerhead and faucet head are caked with rust. However the location was great, right in the middle of Manhattan (within walking distance to Times Square). The rooms were small, the bathtub/shower a bit outdated, and the furnishings of the room were old and battered. It was more like a motel or inn than a three-star hotel. I would definitely not stay here again. A better hotel choice would be the SHeraton which is less than a block away.\n\nReview 48:\nWe stayed at this hotel in January 2009. The hotel was in the best location you could wish for. It was located a short walk away from Times Square so you are right where the action is. The hotel was very clean and the bedrooms were nice. They were pretty basic but had everything you needed, lets face it you are not in your room for long when in New York anyway so a comfy bed is just what we needed!! We stayed in a high up room with lovely views of the manhattan skyscrappers. The reception was very busy when we checked in but the staff were friendly and welcomed us with the lovely amercian hospitality. We would definately stay at this hotel again and we thought the price was very good too for the location of the hotel. We have recommended this to our friends and they loved it too!\n\nReview 49:\nNovotel is so well located... it couldn't be better! The room was alright, clean, silent. The staff was very nice and and helpful. The Times Square view from the terrace is great! In its category, I think it's an excellent hotel. I wil certainly return!\n\nReview 50:\nThis hotel was just what the doctor ordered. It is situated overlooking Time Square. This doesn't mean it is going to be noisey, it just means you are perfectly situated for all your excursions. The rooms are clean and the staff are helpful. It has many deli bars close by for breakfast and its close to a subway station. If you're looking for somewhere to stay in NY city, then look no more! You've found your place. THE PICTURES: The first is a picture from my room. And the second is showing where the Novotel is situated in relation to Time Square (you can see the light brown building in the background sticking out)\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29679, "query_start_index": 29681, "query_end_index": 29681, "truncation_seperator": "... 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{"id": "2515773", "pid": "2515773", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy boyfriend and I stayed at TI March 5-9, 2006. It was my first trip to Las Vegas and I was very excited to be staying right on the strip. Although the experience overall wasn't awful, it was the little things that made a difference- like the towel bar that kept falling off the wall, the stained carpeting, the bathroom sink that wouldn't drain properly and the TV remote control that didn't work. Oh, and did I mention the view of the brick wall? Yes, a solid brick wall that took up 90% of the view out of our 5th-floor window. I wouldn't have been able to tell if it was day or night out except for the spotlights that lighted the room at nighted. Luckily we didn't spend much time in the room. When I told the front desk clerk at check out that I was kind of disappointed, she said, and I quote, \"Oh, that's nice. Thanks for staying with us.\" Hmmm. With all the other hotel options on the Strip, I don't think I'll be staying at Treasure Island again.\n\nReview 2:\nWhen we got into town, we called about five hotels to check on rates. Treasure Island quoted a decent rate and they were on the strip. But when we went to check-in, they said that in addition to the room charge they had quoted over the phone, we also had to pay an additional $25 \"Mandatory Resort Fee\" per room. They said that all the other hotels on the strip did the same thing. By then we'd parked the car and unloaded the luggage, so we stayed anyway. First, when you ask for a rate on a room, and you leave off a mandatory charge, that just isn't being honest. And as for all the hotels on the strip doing it, we saw at least two others who were advertising that they don't apply mandatory fees. One advertisement said, \"Mandatory and Las Vegas don't go together.\" Some of the stars that do shows are even protesting against it. See http://www.starpulse.com/news/index.php/2011/07/22/marie_osmond_joins_las_vegas_mandatory It's a shame, because otherwise the place wasn't bad. But I don't do repeat business with dishonest companies.\n\nReview 3:\nWhile attending the Cirque Show on 12/4/11 I was handed a water bottle by concessions that did not have a secure lid on it. The entire water bottle spilled in my purse and ruined it along with my camera. You cannot receive assistance except from Security that is intimidating. No one has followed up and all calls just go to VM. No the place to be if you like service.\n\nReview 4:\nLots of services to offer. Fairly good rooms, clean and adequate facilities. Disappointed with 80 minute waiting time for check-in!\n\nReview 5:\nWe spent 4 nights here in March, did not experience any delays with the check in, however it was 9:00pm on a Monday evening. The receptionist did however spend most of the time he was checking us in chatting to a guy in the next queue about where he liked to gamble - and then gave us a pretty drab room with no view. Later that evening whilst sound asleep in bed and my husband off wandering the casinos someone walked into our room - upon calling the hotel security they said it was probably just someone doing a room check - at 11:45pm!! without knocking!! We were given replacement keys \"just in case\" and no real apology. As you can imagine that left us with a bad impression for the rest of the trip. We have previously stayed at the Luxor and Excalibur and will be going back to the Luxor for future trips.\n\nReview 6:\nWhere do I even begin? We arrived late in the evening ready to check in to our room and get some rest. However, despite calling to confirm our reservation the day before, our room (along with literally a hundred other people waiting to check in), had apparently been given away. After waiting in line for hours, with little care or concern from the staff, we were finally shipped to another hotel and got to bed at 5am. Upon heading back to TI the next day, we were again greeted with very little concern for the trouble they had put us through...they offered us $50 off of the room at TI for the night before...THAT WE WERENT' ABLE TO STAY IN! Beyond that fiasco, our room didn't appear to have been cleaned very well and the casino dealers were the unfriendliest we encountered on the strip. The room rates were good, but the overall experience was terrible and was not worth the money we saved. I will definitely NOT be coming back!\n\nReview 7:\nWe just returned last week from a 3 day trip to Vegas. Our travel agent recommended TI for the moderately low cost and the location on the strip. We were pleased from the start with our stay. We stayed in a Petite Suite. It was very clean, and the beds were FABULOUS. So comfortable!! We were on the 22nd floor, and really didn't notice any noise at all as far as planes or noise from the strip. The staff we dealt with were all very friendly. We ate at the buffet our first meal there, and it was good but not great. We loved the location. The Japanese restuarant at the mall next to TI was awesome...we ate there twice in 2 days. Overall a great experience and yes I would stay there again.\n\nReview 8:\nTI is big enough so you feel like you are staying in a proper Las Vegas resort yet small enough that it doesnt take half an hour to get to your room, a sun bed is always available and you are unable to ever get lost inside. Kahunaville cocktails are fab and the flare bar tenders really impress on a nightly basis. Although the restaurants are not as fancy and A-list like some of the other resorts they are still very good and worth a visit. I still think the best burger in Vegas is served in the TI restaurant. The rooms are lovely! Nice and big, modern with the worlds most comfortable beds. The bathrooms are huge, modern and clean. A++++++++ The swimming pool can get crowded and noisy which wont be to everyones liking but it'll be the same most places you stay in Las Vegas. Overall this is my favourite hotel that Ive stayed in, in Las Vegas. The fact that Ive stayed there 7 times should speak for itself. Love it\n\nReview 9:\nWe ate at the Steakhouse at the TI-not much positive to say. Service was slow and suprisingly inattentive. My tuna was quite late and badly undercooked-just about raw throughout. My wife's filet was requested as medium rare and resembled roast beef well done. I sent the Tuna back twice and I rarely send anything back. No apologies were tendered. We were quite reasonable and made our expectations clear for our meals ahead of time. There are far better choices available, such as the Prime steakhouse in Bellagio. They worked very hard to please us and succeeded. The TI siren show is a disappointment. The girls are a bunch of Brittany wannabees and the show was quite trashy. The original Man O' War vs. pirate ship story was vastly superior. As for the games, go off of the strip for better odds and more cheap drinks.\n\nReview 10:\nmy wife and i went out to las vegas in feb for my 40th stayed at the T.I . the hotel was great checkin quick all round good service .being from a small town in england Vegas just blows u away and keeps on doing it stayed for 7 nites .the rooms are to a good standard and kept very clean.one great thing about this hotel is the location its bang in the middle of the strip we visited nearly all the other hotels . in my opinion we got the vegas experience we wanted but if we had stayed at circus circus or the stratosphere things would have been different its a bit taky on that side of the strip and feels abit un safe.the T.I is twined with the mirage this is a fantastic hotel food is awsome and only \u00a36 for all u can eat breakfast great break\n\nReview 11:\nMy husband & I stayed at this hotel while attending a meeting at the Venetian (too expensive to stay there). Great location, wonderful room overlooking the Strip on the 11th floor, and very clean & quiet room. The front desk person was pleasant, efficient and honored our requests (upper floor overlooking the strip). The \"Sirens\" show was very campy - not great singers or dancers. It was not worth the wait to see. The reservations personnel were sometimes a little short on the phone when I called (I called several times to reduce my room price when the internet prices went down. You can't get a AAA discount on line). Overall a good experience & I would go back & stay again.\n\nReview 12:\nWe have stayed at many different hotel-casinos in Vegas and TI is by far the worst stay we have experienced. The check-in was horrible and the employees are some of the rudest people we have ever encountered. The rooms are small in comparison to others and the windows are not large enough for two people to look out of. Do yourself a favor and go somewhere else where the workers are glad you came!\n\nReview 13:\nStayed at TI Oct 18-21, 2007. Had for females in a room; I only recommend this for flexible laid back folks as the rooms are not all that large. However, the beds were great, rooms were clean. Housekeeping always did a good job cleaning. Internet is $12.00/day. Pool is not large but it was pleasant- there is also a hot tub of course. Check in was pretty quick when arriving early on a Thursday.\n\nReview 14:\nCheck in was about 20 minutes, had minimal staff (only 4 people working at desk) over the Christmas Holidays. Our room was extremely dirty. It wasn't cleaned for weeks as there was mold in our toilet and dust piled up from weeks of not being cleaned. Our mattress cover had a huge blood stain on the side of the sheet. We had housekeeping management come up to look at the dirt in our room and she agreed that our room looked like it hadn't been cleaned in weeks. All they do is make the beds and leave. They only give you 1 towel per person so we had to ask for more which they did supply us with more. The hotel management gave us free buffet meals for 2 days for our room being so dirty. Hotel is in a good location. Kahunaville restaurant in hotel was excellent. Also enjoyed the Starbucks in the hotel. Slots didn't pay very well. Buffets have gotten very expensive. $25.00 per person. I would recommend you spend a bit more and stay at a nicer hotel.\n\nReview 15:\nWe had never been to Vegas before, and after comparing prices for suites in the strip hotels, I settled on TI. First of all, the location of TI if perfect! You're right in the middle of the strip and very close to several other casinos and attractions like Madame Tusseaud's. I had booked a Petit Suite online, but we were pleasantly surprised to receive an upgrade at check-in to a Tower Suite without even asking. Our suite was gorgeous and luxurious, with his and her bathrooms and a view of the strip and the Sirens of TI show below. On future Vegas vacations I would like to stay there again.\n\nReview 16:\nJust stayed at TI for 7 nights with husdand & 15y old nephew . It was FANTASTIC we got every thing we paid for, booked a strip veiw room got it, two big queens beds got it, big bath room with plenty of room for us all got it .This was our third trip to vegas and this was bar far the best place to stay. Staff were great, rooms were great,maid service was great check in was fast and easy.This hotel has easy acess to the shopping mall plus easy access to the strip plus you dont have to walk miles to your room.We only ate at the buffet once and it was nice, we also ate in the cafe this was realy nice .We did go to see Mystere (if you get a chance to see it go its unreal) unfortunatly we were offered hlaf price tickets the night before we were leaving, this offer would of been nice within the first few days.We would highly recommend this hotel, and when we next return to vegas we will definatly be staying at TI.\n\nReview 17:\nThis hotel has serious issues which will prevent me from booking another stay there. There is a restaurant that is open to the casino, and between the two is the main walkway that one must pass through to get to the elevators or the front desk. Because of the aromas from the restaurant, it always smells like dinner time at the nursing home, mingled with cigarette smoke. The casino has a very poor system for handling/removing smoke. This hotel is very dirty. I noticed a spill on the table outside the elevators on our floor that remained exactly where it was for the entire six days. In addition, one of the men who manages the taxi-cab traffic was intolerably rude to us on two separate occasions, which happened to be the only times we saw him while he was on duty. Only good things I can say is that the beds are comfortable and the rooms are reasonably quiet; also, it's close to a big mall, if you like to shop. Don't eat there. The Mexican restaurant in particular is barely edible\n\nReview 18:\nTwo other couples joined my husband and I for a quick trip to Las Vegas. We decided to stay at TI. The casino is very old and smell of twenty year old smoke lingered throughout the casino. Mystere was a very enjoyable experience for 1st time Cirque du Soliel goers. The rooms were very clean and comfortable, but basic. The pool area was very reminscient of 33 year olds on Spring Break. Very small, overcrowded, & old. Thankfully, they continued to give coupons for BOGO girilie drinks at Kauhnaville. And the pirate show was absolutely terrible. Lastly, the check-in line was slowest I have ever seen. All guests had looks of frustration over the inane amount time it took to get a room. I would not go back unless we get a really good deal.\n\nReview 19:\nMy boyfriend and I visited the Treasure Island on May 11 for one night. The check-in process was a bit slow, but the woman was new to the hotel. The lobby and the rooms were very nice; however, I suggest requesting a non-connecting room. We failed to do this and heard every single word from the TV of the room next to us all day and all night. We absolutely loved the pool area. It's big, there are plenty of lounges (some cushioned!... get there early! ), lots of sunshine, a hot tub, large pool, and a cabana area. The bar is good, but a bit overpriced. Over all... we recommend TI. Enjoy!\n\nReview 20:\nI have read reviews from people complaing about check-in, but I have yet to have a problem. I've waited in longer lines at the Venetian, the Wynn and Caesars. This is the first time I have ever eaten at the buffet and I was surprised how good it was. It doesn't have lots of choices like the Rio, but the quality and taste was excellent. The rooms are nice and pretty close to the parking garage. My only suggestion would be for them to add another window at the players club because that line does get really long sometimes.\n\nReview 21:\nWe spent 3 nights at Treasure Island on our trip to Las Vegas and really enjoyed it. We were not there for the gambling but to see the city and the sights. We saw the show that was playing at Treasure Island called Mystere by Cirgue du Soleil and it was fantastic. Very entertaining! The performers are so talented and amazing to watch. We also seen Reba Mcintire perform and she was FANTASTIC! Our hotel room with the beautiful marble bathrooms were very nice and clean. It was quiet and no problem with noise. The hotel emloyees were very helpful when we had questions about things to do or how to best get there. There were so many things to see and do in Las vegas. Lots of great shows and activities such as :Dolphin and tiger habitat, hoover dam tours, city tours, light shows, fountain shows, pirate show (which is at Treasure Island) The list is so long I can't list it all but there is plenty to do in this city. If you take a trip to Vegas I hope you enjoy it as much as we did.\n\nReview 22:\nStayed at the TI dec 22 thru dec 26, 2004. Thought i had booked a suite but got a dinky room but it did have a great view. The tables had high minimums and the slots were super tight. We were told we had \"VIP\" views of the sirens of ti but it seems like all of vegas had the same thing. The sirens show was totally lame. I go to Vegas alot and will not return to the TI\n\nReview 23:\nI have been to Vegas many times in the past 15 years and after my last experience I will NEVER return. I found TI to be less then accomadating in every sense of the word ( except for Sean the Bell Boy - Sean go get a job a Mandalay Bay). Please post this as others know what a bad experience one can have a Treasure Island\n\nReview 24:\nWe stayed at the Treasure Island hotel in Vegas for three nights, and really enjoyed our stay. It's in a great location on the strip and is close to lots of shopping and restaurants. TI even offers a tram to The Mirage (which is very quick and comes in handy at night when the strip sidewalks are jam packed!). The rooms are well appointed and the beds are extra comfy! The casino is great, as are the restaurants. Our favorite, by far, was Isla, the Mexican Restaurant. Completely YUMMO! Great service and top notch food. The buffet at Treasure Island is yummy, too and offers up some excellent choices for lunch (Warning: there always seems to be a long line to get into the buffet, so try to scope out the place and jump in line when it's not ridiculously long). The pool is great, too. Definitely no complaints about anything, so I would definitely recommend it and stay there again!\n\nReview 25:\nI got bites all over my body. This has not just been painful but I needed professional medical treatment for months. I was moved to a different room on a smoking floor for the night before I could fly back and a phone and reference number to contact Treasure Island's Crisis Management. I called several times and my case was still under review and was promised that someone would get back to me what never happened. Finally I had to hire an attorney to represent my interest and I am willing to go to court, if necessary. Stefan Schultheis, Germany.\n\nReview 26:\nWe booked a room and got one on the 4th floor. Great view of nothing but the air conditioning unit. The bath room had holes in the wall. The bedspread and pillows where dirty and looked like leather. The gambling was also really bad. NO winning machines. Tried differenty machine every night and lost 4 nights in a row. I was able to win at a Casino Royale and enjoyed Blackjack switch. What ever you do don't stay, eat or gamble at the TI, We stayed Aug 27 to 31\n\nReview 27:\nyou would think all the pirates are outside on the show ship, but it turns out they are on the inside as well. only on the inside they dress as housekeepers. when my wife accidently left a necklace on the desk the housekeeper help themselves. we told security of this and they were quick to take a report, but that was as far as it went. they gave us a phone # for risk management which never answers. leave a mesage and they don't call back. upon return home i received a letter saying they couldn't replace it. i never asked them to replace it, i asked them to catch the theif. they would rather tell me they don't know there ever was a necklace. useless security, useless risk management,= useless hotel.\n\nReview 28:\nThe TI will be our hotel from now on. It is manageable in size in terms of getting around quickly. The regular room and petite suite are great rooms. Valet parking is efficient, even at crowded times. Beds are great for sleeping and rooms are generally quiet. Desk service is timely. Casino offers variety. Walking distance to the shopping mall and across the street from the Venetian. Connected by tram to Mirage. We have stayed around at other hotels (Golden Nugget, Mirage, Bellagio, Paris, Caesar's, Palazzo, etc.) and we keep coming back to TI and after our last experience at the Golden Nugget, we have decided we just aren't going to try out other hotels in the future - it will be TI for us.\n\nReview 29:\nOne of the only hotels with reasonable prices during weekend and excellent strip location. Got a nice strip view deluxe room. Helpful staff, check-in took about 20 minutes. Room was clean and nice. Since we booked a promotion that included a 2two1 buffet coupon, we tried out the breakfast buffet. What a disappointment, the only thing I would recommend are the tasty deserts. The last time I stayed there in 2008 the hotel was in much better shape.\n\nReview 30:\nThis was our 2nd stop on our American Adventure part 1 - me and my best friend landed and TI for 4 fun packed days and we werent disappointed... this hotel as fantastic, from the food to the staff to facilities to the nightlife - everything fantastic!! - we looked round the other hotels on the stip and thought this was bar far the best, laid back, easy going, not stuck up and fun.. bang in the middle of the stip too which was ideal!!! !\n\nReview 31:\nWaited 1 hour for check in, after a 20 hour trip too long!!!!. Our room was near the lift well and was thick with cigarette smoke, stayed in this room one night needed a towel to stop smoke from getting into our room, in the morning our eyes were red and sore. Swaped rooms and only mildly better. If we had known how bad this problem was we would not have stayed. Had friends in other hotels and they didnt get this problem. Need better extration system. Food not great.\n\nReview 32:\nNot a lot to say that is positive. There is a $20 + tax daily resort fee, which covers the Internet in your room and the gym, whether you use these facilities or not. This extra charge makes it more expensive than other comparable hotels on the strip. The pool is overcrowded with beds lined up in rows touching. Long wait for poolside drinks, waitresses too busy chatting to young men. Staff in casino do nothing to enhance atmosphere, again long waits for drinks. Long queues at reception at all times.\n\nReview 33:\nNon-smokers be aware! We booked a Tower Deluxe room via the TI website. Upon arrival, we were notified that smoking is permitted in all of those rooms. We were fairly upset, given that no mention is made of this on the hotel website. We then asked for a non-smoking room and were told (at 6:00 PM) that we could be accommodated on the 21st floor (nice view) that all available rooms still needed cleaning and that a \"rush\" cleaning would take an hour and a half. So...we stored our luggage and went out to dinner. Upon returning at 9:00 PM we were told that our room still wasn't ready, but we could have a room on the 6th floor (crappy view of the adjacent mall). The hotel isn't bad, but we won't stay there again.\n\nReview 34:\nIf going to Las Vegas do stay at one of the hotels in the strip, specially if you are a first timer as we were. And this hotel is very reasonable, pleasant with good moderately sized rooms, a very good buffet for a reasonable cost, We got to see the Cirque du Soleil at this same hotel which is simply awesome. And if you are staying at the Hotel the tickets are half priced which is a bargain for such a show.Do ask for them because the ticket sales lady does not bother to ask you if you do not inquire about this offer. The only deceiving situation is the breakfast offered at its Tikki Restaurant or something like that, charge does not include coffee and fimally you pay the same as at the buffet for a far poorer breakfast, after being misled there by a lot of advertising in the hotel,. Although just a detail, you do not get you money s worth at that specific place, otherwise a great hotel and would certaimly return there if back in Las Vegas.\n\nReview 35:\nUpon check-in we were told that our Reservation (which was pre-paid) had been moved to another Hotel that was 10 MILES off the strip!! What good is a Reservation at the TI? There are TONS of Hotels in Vegas, don't take a chance - book with a different Hotel.\n\nReview 36:\nWe stopped in the casino and played slots for about an hour. Never had a waitress inquire about a beverage, so I went to the bar and ordered a couple of domestic beers. $12! Ridiculous price for a couple of beers. This is Vegas, we can get $5 beers back home at Harrah's without traveling clear to NV for gambling. The bar tender was a real jerk as well. I told him we had not seen a waitress, he said that's the way it goes. No more TI for us.\n\nReview 37:\nThe room was booked 2 months in advance and still didn't get what we asked for. The rooms are very average, the pool is way too small and the staff is not at all friendly. The room service food was good but again not a friendly staff. For the $$, go somewhere with a better pool and a more friendly staff.\n\nReview 38:\nOverall the price was good and the front desk was great but the food prices where outrageous. The one complaint I have is I like to workout when I'm on vacation and the cost to use the fitness facility was $20 a day. I never heard of such a sham. I did push ups and sit ups in our room and stretched. That would have to do until I got back home. The casino was very smokey compared to others. This is not a 4 star hotel. Will not stay here again.\n\nReview 39:\nWhen I first learned that my company booked our convention rooms at TI, I must admit; I was disappointed. Upon arrival and check in, my attitude changed and I could not have asked for a better hotel and location. From a guy who religiously stays at the Venetian, & Palazzo, the TI was nice surprise. I probably wont stay there again unless im comped, but that is in no way a knock on the property. Great Hotel, Great Value!\n\nReview 40:\nSecond time to TI. Will never go again because of the resort fee added to the bill. If they want to charge an extra $20 per night they should simply be upfront and advertise the actual cost. Expedia and all online booking agencies should demand this from the hotels OR simply not list them. Now that the Buffet and the restaurants have to turn a profit, they are poor imitations of what they were 10-15 years ago. Wynn or back to Caesars next time for us.\n\nReview 41:\nBeautiful hotel. We will stay there again. hotel rooms and bathrooms are very spacious. overall it's a wonderful hotel.\n\nReview 42:\nThis hotel is so disappointing. From the moment you queue for an age to check-in to the moment you finally get to the end of the queue to check-out. Anyone who finds this hotel acceptable needs to get out more !! The staff have such poor customer skills it must be an organisaional issue. This includes the reception staff, bell services and even the cleaners. The hotel is dirty especially in the rooms. Towels smell of smoke and bed linen was dirty, even after having it changed. If you are thinking of booking here DONT, it really is as bad as I say. Instead book for a better hotel and stay one day less if the cost is a issue. You will save the time anyway as you need a day to queue at check in at Treasure Island. YOU HAVE BEEN WARNED\n\nReview 43:\nReceived wrong room overpriced food had a miserable time at this hotel. The wife & I wont be staying here again. Staff incompetent. Tight machines. Service bad.\n\nReview 44:\nStayed 3 nights in March 2011 and loved it. We had a tower suite with 2 bathrooms and king sized bed. Given a room with view of Strip and show out front. Ate at 3 of the hotel restaurants and all were great. Room was very clean and always given plenty of clean towels. There is a resort fee of $20 per night but is clearly stated at hotel website. Easy access to everything and Wal-Greens right across the street. Very quiet and super clean everywhere in hotel/casino. People complain about the price of food and drinks, you are in Vegas and can choose from many places. Don't complain -- just go to McDonald's. Bed was so comfy. Going back in June and will be staying here again.\n\nReview 45:\nActually, I've received better customer service at 2 star hotels... while the Treasure Island is centrally located with the same property features as the other big strip destinations, I'd urge everyone to stay somewhere else if they can. When my neighbors woke me up at 4am, I called the front desk for ear plugs (hey, I know it's Vegas). When they couldn't help me, they offered no solution. Even at check in there was no \"extra mile\" service of making me feel welcome as a solo business traveler. With a tiny business center, slow internet (despite the $14 daily charge), and slightly smudged rooms; I won't be coming back and urge others to stay somewhere that will treat you special.\n\nReview 46:\nstarted trip with hidden fees, room was broken into and hotel just treated us like criminals. This hotel, in my opinion, is out of control and health dept. should check these people out. A previous review was correct when saying this is not a place for children, I will post more info. when I am done dealing with this trip. even though I am already home.\n\nReview 47:\nI stayed at TI over Thanksgiving weekend. TI's location is really good, right in the middle of the strip, walking distance to the Wynn, Mirage, Venetian, etc. As stated in other reviews, the smaller size of the hotel, as compared to Bellagio or MGM, is nice because you can walk from the front door to your room in 5 minutes or less. The casino is also less smokey compared to the Wynn or Mirage. The one complaint I had was the wait to check in. There was a long line, which is a first for me after staying at Bellagio, Venetian, MGM, Rio, etc. TI had the worse line. The only other thing that would prevent me from staying here in the future is the $20 mandatory resort fee per day. This is just ridiculous and TI is going to lose a ton of customers. Even Bellagio, MGM, Wynn, Trump, etc., have lower resort fees. Luckily for me, when I booked, they didn't have this. Other than that, the rooms were clean, and the beds were comfy. It was also pretty quiet.\n\nReview 48:\nUpon arrival everything seemed to be just fine, once at the counter I asked the associate at the check in counter were there any opportunities for upgrades, she looked at the screen and saw that I purchased through price line and rudely said no. I brushed it off and continued to check in. After checking in everything was fine, up until we went to check out. As we were leaving the room my wife lifted a towel that housekeeping has just delivered and there it was a bed bug, this instantly upset my wife and put her on edge. Aside for our extra guest the stay was great.\n\nReview 49:\nWe stayed for two nights in April 2011 for a weekend trip to Las Vegas. Our room looked out onto the strip which was amazing. The only downside was the check in process which took a long time and we queued for a while but we soaked up the atmosphere of the casino hotel whilst we queued. Breakfast was very good and helped cure a hangover.\n\nReview 50:\nGood: The restaurants Gilley's Sirens of TI/ Sirens Sip Cirque Du Soleil Bad: The Rooms - They looked okay, but after looking again no so much. - For Example: The towels and all bed sheets / comforters had stains (some black, some red, some I don't know what). Overall I would say 2 stars out of a total of 5 stars.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30817, "query_start_index": 30819, "query_end_index": 30819, "truncation_seperator": "... 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{"id": "120852", "pid": "120852", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nfirst trip to New Orleans, thought we'd do it in style. the hotel is centrally located, clean but the service is terrible. our experience in the hotel restaurant was laborious and over priced. I hate it when hotels milk their guests for every penny they can make just because...they're greedy.\n\nReview 2:\nWhat a place!! Big quite room, great bed, giant flat screen TV, big bathroom and all very nicely appointed. You will not be disappointed if you stay here. Bourbon Street is right there too - so a very convenient location.\n\nReview 3:\nFor $450.00/night, I would expect much better service than I received during my four-night stay at Mardi Gras. The housekeeping was what I would anticipate from a Motel 6 -- not a hotel with the reputation of R-C. Management should take most of the \"managers\" who walk around the hotel in their three-piece suits greeting guests and have them assist the housekeeping department. Each day, I had to call the front desk to request that my room be made up -- and that was with waiting until ~4:00 - 5:00 PM. Pathetic. There's a better chance that I'll be the Grand Marshall of the Zulu Parade next year than that I will ever return to this hotel. Bad riddance!\n\nReview 4:\nMy husband and I spent Memorial day weekend at the Ritz and were so pleased with everything about the hotel and the staff. The location was perfect, you weren't right in the middle of the crowds of the French Quarter but still close to everything. We were upgraded to the club level, our room was tucked away and very quiet. The club level lounge was beautiful with a great selection of food and drinks available most of the day and evening. The staff was superb, what you would expect from a Ritz. My husband and I have stayed at several Ritz's across the country, and this Ritz lived up to all our expectations and even went beyond. They checked us in early at Noon (which we never expected). We had a wonderful waitress at M bistro named Pinky who brought me a blanket when she saw me rubbing my shoulders from being cold! It just doesn't get any better then that. Thank you to everyone at the Ritz who made our first trip to New Orleans an unforgettable experience.\n\nReview 5:\nThis hotel knows service. From the front desk to the bellman , it is absolutly wonderful. Highly recommend!\n\nReview 6:\nThe hotel is beautiful and the location as good. However, the service needs improvement. Our first issue was with the mini bar. It took three requests over 24 hours to get it cleaned out (previous guests left items in there) and restocked, something extremely important as a diabetic. The worst problem was that when we checked out to leave, the valet had lost my car keys. After no action by the parking manager for over an hour, I went to the hotel manager. She was at least proactive in try to search for them, and did provide complimentary lunch and spa services while we waited, but the end result was that my car had to be towed to a dealership and rekeyed. This delayed our departure from New Orleans about 6 hours.\n\nReview 7:\nwhat a terrible location and an equally horrible hotel, the rooms were dirty, the service was terrible, the best part of the trip was when we left and flew back home\n\nReview 8:\nAfter reading many mixed reviews of it online, I did not know what to expect of the RC NO. I had a terrific stay - great location just outside of the heart of the quarter - next to the streetcar lines. Service was more relaxed than what I've seen at other Ritz properties, but still very attentive and helpful. The Spa is fantastic and a great value - don't miss it. My room was clean and quiet - bed was fantastic. Pretty courtyard and library space are both great areas to read the paper in a welcoming,quiet environment. I would definitely stay again!\n\nReview 9:\nI went to the Ritz in New Orleans for a conference a couple years ago. There were some issues of concern which I informed management about. I received an apology letter along with a complimentary stay for two to \"make-up\" for my dissappointing stay. I have tried on several occassions since then to book that stay, and...STILL have not been able to book my \"free complimentary stay\".\n\nReview 10:\nwe rented 2 executive suites this past weekend in NOLA. I have to say I'm disappointed. The hotel rooms do not meet the Ritz' luxury standards. While the lobby was great. The hotel bar (with live jazz on the weekend) terrific, the rooms were no more nice than most Marriott's I stay in for work. The rooms were big. The bathrooms nice, but the actual bedroom and living room furniture, carpet, walls were just average. Next time I'll try the Roosevelt or the Farimont in Nola. Staff was not great. It took 30 minutes to get the car and calling in advance didn't seem to ever make them actually go get it before you came down. Sorry. I wish I would have known. FYI\n\nReview 11:\nAs a new user of Trip advisor this my first hotel review. After reading the recent reviews of the New Orleans Ritz Carlton I'm sorry to say I can only draw one conclusion. There is someone out there with a score to settle and they are doing so at the expense of a great hotel and it's staff. During a recent four day stay my wife and I were very impressed with the hotel and it's people. Everyone was very professional and courteous. Rudy, the concieriege was always ready with maps, directions and personal observations. The front desk and bellmen were friendly and helpful. Our experience in the French Quarter Bar and Lobby Lounge were just as impressive. The entertainment and service created a very relaxing atmosphere. We don't have time to travel for pleasure as much as we would like. When we do, we appreciate and recognize a well managed and maintained hotel. The Ritz Carlton IS just such a hotel.\n\nReview 12:\nThis is a first class place to stay. We are offered an upgrade to a club level room when checking in, well worth a few more bucks. The most impressive part of this great property is the staff. Everyone I walked by smiled and had a pleasent greeting. The hotel is immaculate and the rooms were very comfortable. The club was very nice and served a very nice breakfast, mid-day and evening snacks with complimentary beverages. The saving from not using the mini bar is worth the cost of upgrade. The location is very close to the action, but far enough away to be able to have a quiet evening. There is a beautiful spa at this location, I did not visit it.\n\nReview 13:\nYep, you read that correctly. During our weekend stay at the Ritz, we were treated to some extra guests in our adjoining rooms. After returning to our rooms during the second night of our stay, we saw not one, but at least two mice. This is something that I would find unacceptable at any hotel, and I am still in shock that we experienced this problem at a place that bills itself as a luxury property. The hotel partially compensated us for our stay. While I appreciate the gesture, I will be staying elsewhere on my next trip to New Orleans.\n\nReview 14:\nI recently stayed at the Ritz for a conference for three days. On the positive side, the rooms were very nice, the hotel is beautiful and it is in a great location. I also got great tips for the concierge who was extremely helpful and friendly. There were a few minor room problems with the bathrooms/airconditioning. The general service is horrible. I ordered room service the night before for an early breakfast but it never showed up. The next day i ordered a smoked salmon bagel and got a bagel with no salmon. My wake up call never happened. They screwed up my reservation and kept trying to come into my room during an important phone meeting because they thought i was checked out! The people in New Orleans are great but the hotel management at this hotel has clearly not adequately trained their staff. I would NOT recommend this for a business traveler since things like wakeup calls and on time breakfast are vital.\n\nReview 15:\nWe booked with the Ritz because we wanted the service. It's not the cheapest but we all know that. We booked into the club rooms which had a lounge with drinks and snacks at all hours and a concierge who were so wonderfully helpful. I don't believe you can beat the service offered in America and the Ritz certainly lives up to the expectations of class and luxury. Beautiful room, large bathroom, they even gave me hair straighteners to borrow when I realised my UK ones wouldn't work. Best bit for me ... 24hour candy and cookie bar in the club lounge. What more do you want? !\n\nReview 16:\nMy fiance and I had a phenomenal weekend at the Ritz-Carlton. The management made an extra effort to celebrate our engagement by sending flowers and champagne to the room where we were staying, and the music by Jeremy Davenport and the evening entertainment (it was Mardi Gras time, and there were parades rolling by the front of the hotel!) made it a very memorable stay.\n\nReview 17:\nWe stayed last week for 4 days including Halloween and Saints game day. This is far enough from the revelers for sleep, but close enough to get anywhere in the FQ on foot. Very comforable rooms with a nice courtyard for coffee, breakfast, nice bar with jazz. It was what we expected from a RC. Didn't use the spa but it looked nice.\n\nReview 18:\nHad another nice stay at the Ritz. The location is hard to beat. Everyone treated us well. No complaints about the hotel or the stay.\n\nReview 19:\nStayed five nights in a non-suite room, did have club level access. Room was very nice for my wife and I, plenty of space and nice view. The Club lounge is the Best I have seen at any property, the staff are of course exceptional. The property in a great location in town and offers a great spa. The property is a conversion, so there are a lot of step up/downs and elevators to get around. Will return\n\nReview 20:\nWe've stayed at many Ritz-Carltons and appreciate their attention to detail and impeccable service. This one simply doesn't measure up. Even getting ice to the room was a chore for this place. And absolutely DO NOT pay for the club level service! We arrived at the Club Room at 10:05 on a Friday night, just as the recorded music was being turned off? We asked that the music be left on while we enjoyed our cocktail and were tod to read the guest pamphlet. Honest to God....\"read the guest pamphlet\" so we'd understand why the MUSAK had to be turned off at 10:00. We went downstairs to pay for our drinks at the lobby bar only to learn a third of the bar had been rented out to a private party and sitting down was not an option...for over an hour! Seriously, stay elsewhere, people! This place is not worth it!\n\nReview 21:\nGreat location for business and French Quarter. Nice facility but service and cleanliness were sub-par. The staff was very friendly but not helpful. My incoming fax laid on their fax machine for 7 Hours. Only after I had them check and re-check did I receive it. My parcel was never located again until I persisted that it was there. Then the return to me took weeks. Room was nice but not so clean. I requested a pen which took all day, They did not restock coffee bar, then no coffee mugs when they did. I did not expect to have to request a new bar of soap each day either. Previous guest toothpaste on bath counter was final straw to motivate this review. Left it there all three days I stayed. That is just plain gross! Three weeks later I stayed at the \"W\" on Poydras. Now that is a Hotel.\n\nReview 22:\nThe Ritz Carlton in New Orleans is by far the worst Ritz Carlton I have ever stayed in. The rooms are sub-par and the spa is AWFUL!!!!! In terms of the spa, the people that work there have no idea what they are doing. Furthermore, the spa is disgusting and deteriorating. DO NOT use the spa, go to a third party location. The best thing about the Ritz is the bar/restaurant Melange. The music is great and the decor is fairly nice. The only reason I stay at the Ritz in New Orleans is because of its location and it is fairly cheap. I might as well stay at harrahs...its worth the gamble...literally and figuratively.\n\nReview 23:\nMy favorite hotel chain is the Ritz Carlton. I wanted a nice weekend in New Orleans, away from my busy medical practice in Miami. We registered at the hotel and we went to the Spa to check it out and to have a nice treatment. Unfortunately we had the worst experience with one of the employees, she was so rude, aggressive and had a tremendous degree of hostility, difficult to find in today\u00e2\u20ac\u2122s costumer oriented hotel Business. She made us feel so unwelcome. Another employee was nicer and gave us a tour of the facilities but we just wanted to get out of there as soon as possible, we did not schedule the appointment, went back to the room and made phone calls , check the net and were advised about spas in the area.\n\nReview 24:\nTrip back to NOLA after a number of years away. Quick stay in July 2010 seemed fine...quick trip, oil spill, $100 room. Back with the wife for a long weekend in summer 2011...close to a disaster. Service staff in parking and room service the only bright spot. Desk service staff a joke. Room tired and worn out. Restaurant service marginal. All at RITZ pricing. Never to return...\n\nReview 25:\nWe stayed at the Ritz Carlton the weekend of April 5-8. We received a great rate for the weekend- under 200 per night! However, some of the issues other posters have pointed out we experienced also. Specifically, when we were given our room and we went to settle in, we found the room had not been cleaned yet. So we went back to the front desk and we received another room. After settling in to that room I wanted to clean up and take a shower-only to find about twenty long black hairs stuck on the side wall of the shower- which was a little disgusting,. Finally we also experienced a problem with being overbilled. When I returned home and checked our credit card, I noticed we were overcharged $600 for our stay. So, I completely agree there are still several issues they need to work out at this hotel. On the positive side, the courtyard area was beautiful, and we liked the location. To the Ritz Carlton's credit they did resolve the billing issue after one phone call and were quick to put us in another room once we told them the first room was not clean.\n\nReview 26:\nI regularly stay at this property. While another hotel is more conveniently located for my business, I prefer Ritz. My last stay, I was put on third floor, facing Canal. At check in, I was assured the room would be quiet. It was one of worst in terms of noise of anywhere I have ever stayed and it was a week night. After not sleeping all night, called for hotel manager at four a.m. Spent next thirty minutes on hold. Not worth changing rooms at that hour with early business meeting. Not what I would expect at the Ritz. As an aside, night before, got cab at Ritz with client to business meeting. Should have been 5 minute ride and we rode around bad neighborhoods for over hour. Tried callIng concierge for directions but no answer.\n\nReview 27:\nGood Location, beautiful furnishings. However, this hotel is full of excuses and empty promises. Dealing with the people at the front desk, who are very nice, but they do not have any authority to do anything for you. Regardless of how many Ritz's you stay in. I find this totally unacceptable, and do not understand how this can be. VERY VERY DISAPPOINTED, I really thought this would be a phenomenal trip.\n\nReview 28:\nWe arrived with some hesitation at the hotel at 5pm on Sept. 19. I say this because many of the reviews I had read were that the service and check-in were poorly handled. We were very pleasantly surprised. The valet took our luggage, key exchange, and had us in the door in less than 2 minutes. There we were greeted by a lovely lady who escorted us to the 3rd floor check-in. She announced our arrival to the desk, wished us a good stay, and asked if she could help us in any other way. The check-in took about 1 minute with no mistakes. Our room was nice - not the best I've ever seen - but very nice. We looked out to Canal Street - no noise except a siren once or twice. The room could stand some updating, but this is a city still needing its tourism to return. The streets were bustling, but not crowded. We ate at Melange in the hotel and loved it. Overall, this was a great stay. Nice facilities and prompt, courtious staff. Would definitely stay there again.\n\nReview 29:\nStayed one night on a business trip. The room was immaculate in an otherwise dirty city. You could not have asked for a more comfortable bed and crisp linens. The bathroom was immaculate but having a separate shower would have been preferred. Free wifi would have been appreciated. The staff was friendly and helpful.\n\nReview 30:\nWe chose the Ritz Carlton in New Orleans for our first visit to New Orleans because we figured it would be a good safe area of the city. The Ritz in on the outskirts of the French Quarter and is in walking distance to everything. Overall, the hotel was nice. The building is old and the rooms while nicely appointed could use some upgrades I would expect from the Ritz for the price (flat screen tv's, robes in bathroom, etc.). We had a problem with the lock on our door and had to call for maintenance. Maintenance did come but then we continued to get calls and knocks on the door from other maintenance personel asking we needed our toilet fixed, etc. This did not sit too well with me. I would recommend this hotel, however, do think it is a bit overpriced. The concierge service could have been more helpful and friendly. I loved the gardenia candles throughout the property.\n\nReview 31:\nHad a lovely stay over Halloween weekend. Thought the setup of the Club part of the hotel was wonderful - gorgeous common areas, and nice wood floors in the Club Level rooms. The location is fantastically convenient (about a block and a half) to the Bourbon St area but far enough away to be quiet. Only downsides are that many of the rooms have absolutely no enviable views and the sink/vanity area on the Club Level was smaller than I would've expected. Also was not impressed by the level of service by the concierge we encountered, so you may want to do your own homework about restaurants and the like. Wonderful stay, definitely recommend.\n\nReview 32:\nJust returned from a three night stay at the Ritz. Had a great time, and didn't really have any complaints about this property. Our recently renovated room, which faced the courtyard was well appointed, spacious, and had a very comfortable bed. All of the staff that we encountered were very friendly and accomodating. Would stay here again in a heartbeat.\n\nReview 33:\nMade reservations for a long girls weekend in March. The Ritz is nicely located about a block from Bourban Street and was a generally good starting point for all of our activities. The rooms were average, but nothing special. There was no coffee maker in the room and there was also an additional charge for wi-fi. We didn't use the spa, as it seemed to be pricier than other Ritz's we have stayed at in the past. The Concierge was very helpful in making dinner reservations for us. Really enjoyed herr recommendation. The bellhops and door service was very poor. Most times they never asked if you needed a taxi or assitance. Not what you would expect from a Ritz Carlton.\n\nReview 34:\nThe hotel was Beautiful!! THe rooms were lovely and spacious! bathrooms huge and gorgeous!! Def. stay in conceirge floor - Utterly amazing!!! Hotel location was in the heart of everything - and staff was so nice and friendly!\n\nReview 35:\nI just returned from a three night stay at the Ritz Carlton in New Orleans. Like most of the reviewers I would question the 5 star rating but, that said, it was perfect for a trip to the Quarter and New Orleans Auction House. The room was spacious, clean and well designed. My 7th floor \"deluxe\" room fronted Canal Street which means it was noisy but nothing that a little white noise counldn't cure. The bed was comfortable but the pillows were not the best. I didn't use the internet service so I can't address that but the TV selection was adequate. The bathroom was very well done -- spacious and well thought out. The service was stellar in some areas and horrendous in others. 5 stars to the bell staff, room service staff, the staff in the spa and the concierge. The lobby Lounge staff were some of the slowest I have ever encountered. They even comp'd my tea service without request because it was so bad. I would take a pass if I were you. The spa was great especially Michie in the salon (pedicre/manicure). All in all a fine but not great hotel.\n\nReview 36:\nI stayed at the Ritz in New Orleans for a week in January (primarily work related, but stretched some personal time into the stay). The rooms and the hotel were 'fresh' and updated...very comfortable and clean. The bar/lounge has live music several nights a week, which was great jazz and a real treat. The food at the bar/restaurant was delicious. The location of the hotel was really perfect. On Canal St., just around the corner from Bourbon St. and the French Quarter, and near the financial center. I was primarily there for work, and the facilities for meetings was very nice. The catered lunches for those meetings would be my only somewhat negative. Those were average. Nothing wrong with them...but nothing very good either. Service was great and efficient. The gym was better than most. The inside courtyard was a really nice amenity as well.\n\nReview 37:\nWe spent the Memorial Day weekend on NO taking advantage of a bar association discount rate at the Ritz-Carlton. Our standard room was comfortable with a large bathroom and the usual amenities. The front desk staff, bellmen, hosts and servers in Bistro M were exceptionally friendly (something we haven't always found at other Ritz-Cartlon properties). Sunday brunch at Bistro M was very good--noted trumpeter Jeremy Davenport plays in the lounge. Be aware that the lounge has very limited seating and much of it is obstructed by pillars--not the best venue although you can hear the music. The hotel has a handy rear exit into the French Quarter allowing guests to avoid the crowds on canal Street. For a large hotel, it seemed surprisingly intimate. Would definitely stay there again.\n\nReview 38:\nmy wife and I stopped in New Orleans unexpectedly and after paying almost $500 for one night on the club floor, we found the service to be lacking for what we've come to expect from a Ritz Carlton hotel. We asked the concierge at check in to recommend a good cajun eatery within walking distance. I guess walking distance to them is 14 blocks. My wife ruined a pair of bruno maglis and we finally gave up and went back to the hotel. After complaining to the manager he offered us free drinks at the bar. Hello. We're staying on the club floor, all of our drinks are free. So he offered free room service. We ordered and both meals (filet for me, flounder for her) arrived cold. When the manager called our room to make sure we were happy and I told him the meals were cold he offered us..wait for it..free drinks. We've stayed in numerous Ritz Carltons and my cousin is a concierge at one and after this experience we will be staying at the W. It may not have the old world charm that I love about the Ritz but the service is bar none.\n\nReview 39:\nOnce again we gave the Ritz Carlton a chance BUT it proved that it will never be as impressive at the other RC's we have stayed in. Our stay was one night but we had three different rooms. The third room was given to us at 3 am because we had not air conditioning. It could be a wonderful hotel, it needs to be run like a Ritz Carlton. Does not ccompare to others!\n\nReview 40:\nWe stayed in a king suite with club level access and it was absolutely fantastic. Rooms were well decorated and very clean-loved having a bath and a half. Club level lounge was also amazing-delicious snacks offered throughout the day, champagne from noon on, and the most beautiful furnishings. Everyone at the hotel was friendly and helpful. Location was also great. Just a block and a half off of Bourbon-we felt safe walking back to the hotel, even at night. Just excellent all around!\n\nReview 41:\nI can't say enough about the courteous staff at the Ritz Carlton. From the moment that I arrived at the hotel, I have never felt more welcomed. The magazine that I work for had our Sonata design awards ceremony at the hotel on October 9th. All of our 40+ guests had a pleasant time drinking and networking with others. The dining room, Jeremy Davenport, and the Spa treatment the following morning was the most fun and relaxing experience that I have had in New Orleans. The staff at the Spa was incredibly cordial and the treatment was out of this world. I plan on returning as soon as possible.\n\nReview 42:\nmy girlfriends and I experienced the most amazing hospitality by the staff at the Ritz Carlton, New Orleans. We opted for the club level and and it was the most incredible service and food/drink quality. We were celebrating my birthday and when staff discovered that, I was showered with gifts and balloons and so were my friends. The ambiance was gorgeous French Antique and when I get the chance to return to NOLA I will book the Ritz again in a heartbeat...actually can't wait to take my husband next time I go back...maybe a bring a bunch of couples this time!! !...Southern Hospitality at the Rtiz was beyond belief!\n\nReview 43:\nYes the Ritz sets high expectations which means they have to stay sharp. I respect that, understand it, and am willing to pay for it. However, my stay last week in New Orleans left a little to be desired. Four days later, I stayed at the Holiday Inn in Historic Charleston and received twice the service at half the price. And yes, part of that was based on expectations. My stay at the Ritz was off-kilter by a stained carpet, red wine or ?, my room charge going up by $40 mid-week, stuffy front desk staff, and a focus on exceeding the expectations of not me, but other people. The spirit is there, but the delivery is a little weak at this hotel. I'll try again and hopefully, they will try harder.\n\nReview 44:\nA group of us stayed at the Ritz and had an excellent time. I am surprised by the inconsistent reviews as we found our rooms and service and the common areas to be great. We did upgrade to the Maison Orleans, which is essentially a club level, and well worth it. The \"club\" area has free food and beverages virtually all day. Service was excellent. Room service was a 10/10. Rooms on the club side are hardwood floors and upgraded features. Hotel is beautiful inside and out and very close to the main part of the Quarter. Location was superb. Lots nearby and very convenient. As you expect with a Ritz, food and beverage there was expensive. Upgrade to the nicer side of this hotel and you will really enjoy it. So much to do and see around there--we will go back. Lobby bar and live music was superb too. Heard the spa was great, but we missed out.\n\nReview 45:\nThis hotel is in a convenient location near the French Quarter, the building is quite nice, and the staff are uniformly pleasant, friendly and helpful. However, the guest rooms feel very dirty and dated. Carpets, upholstery, wall coverings and curtains in our \"executive suite\" were grubby and needed replacing, housekeeping tidied but did not seriously clean the rooms daily (i.e., no vacuuming), fresh bedding did not always seem clean, and we were fairly certain that there were bedbugs in our first room (the hotel promptly changed us...but it was very unsettling).\n\nReview 46:\nNo reason to go to cafe du monde. The begniets at the ritz are better and come with 3 little sauces to try. Yummy\n\nReview 47:\nWe stayed at the New Orleans Ritz Carlton while in town for a wedding. We arrived at nearly 11pm having flown in from France. The doorman greeted us cordially and said he'd have our bags sent up. Check-in was courteous and quick. We got to our room and bags arrived just moments later. The room was nice with the typical Ritz Carlton traditional decor. Our room looked over the courtyard. We were extremely tired and sleepy but when I went to the bathroom to brush my teeth etc I noticed there was no soap. There was shower gel but no bar soap. Neverless I was so sleepy I didn't even call about it. The next morning I did let them know and we quickly had soap. The only meal we ate at the hotel was breakfast which was fine except it was very expensive but that's typical for hotel breakfasts. I used the fitness center just for the treadmill and it seemed fine. This was not the most extraordinary hotel stay I've ever had but it was pleasant and I would not hestiate to stay there again.\n\nReview 48:\nRead all the reviews before our vist, I guess some are just hard to please. When visting The French Quarter, this Ritz Carlton is centrally located, and walking distance to the casino and other areas. This is a beautiful hotel. Some complain about the elevator and lobby location, but if your on vacation is this really a big deal? Originally was going to stay in a deluxe room, but the rates dropped on the club level rooms(Maison Orleans) so we decided to take it. We were escorted to the club level, and was in our room in no time. View was not so nice, but we really did not care. Service was there when we needed it. . Food and beverages were always available, and service was always with a smile. This is great hotel, and will stay again if we ever get back to Nawlins\n\nReview 49:\nI had a TravelZoo voucher for a massage and glass of champagne here. WOW. The best spa I have ever visited outside those in Las Vegas. The staff was pleasant, nice, and professional. The robes and sandals are comfy and the waiting 'relaxation room' is clean and serene. The champagne was delicious and they have coffee and tea as well for patrons to drink. The hot stone massage I received from Marilyn was GREAT. Super-relaxing and well-done. She was amazing. I felt so relaxed. I could then visit the sauna and steam rooms, which I did. Both amazing. The showers on-site are fully equipped with soap, shampoo, shave gel, etc and they have shower caps and razors available. My fave part was mixing the free sugar they provide with the shower gel for a wonderful exfoliating shower. Ahhhh! So blissful. They have hair dryers, combs, hairspray, and deodorant for you to use too. I loved every moment of it. A+++++ Best spa visit in NOLA!\n\nReview 50:\nThis hotel was fantastic, 20 people for my wifes birthday and NO problems. Staff was the friendliest that I have ever seen. Courtyard for drinks and snacks great! Rooms, elegant and spacious and all within walking distance to everything! Rooms just renovated and like new. Stay here for sure! Special thanks for Courtney for her help!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31059, "query_start_index": 31061, "query_end_index": 31061, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 481, 714, 1383, 2364, 2483, 3217, 3394, 3960, 4355, 5031, 5952, 6619, 7176, 8115, 8707, 9092, 9437, 9583, 9998, 10823, 11631, 12261, 12995, 13388, 14466, 15214, 15634, 16614, 16944, 17837, 18495, 18864, 19550, 19788, 20857, 21722, 22521, 23569, 23946, 24447, 25056, 25690, 26404, 27267, 27849, 27975, 28978, 29765, 30714]}
{"id": "2515871", "pid": "2515871", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed here whilst doing the Disney parks. Should really have gone for a cheaper option as rarely at the hotel but that's not their fault...lesson learnt! We had a family Lakeview room (amazing views) but as per another reviewer they tried to palm us off with a garden view room first. The room wasn't huge (although we expected this) but the bathroom was fab. We varied breakfast, somedays in the restaurant (Kids loved the man who made pancakes with MIckey ears) and somedays just bought coffee and pastries from Starbucks in the lobby. Good transfers to all major parks (we didn't really need a car because of this). The star of the show were the pools and caves..amazing! I would also highly recommend Hemingways restaurant for an evening meal as a treat...probably the best meal we had during our whole trip.\n\nReview 2:\nThe hotel is set up with a Japanese theme which make the lobby beautiful and serene. It is a HUGE property, so your better off using the valet unless you don't mind a bit of a walk to you room for self parking. No matter what, you get charged either for valet or parking...but you still get charged. The rooms are standard size and the beds are very comfortable. The pool area is really nice, but it was too cold to use it when I was there. The staff was very friendly and once you are out of the property, you are very close to a lot of things, from restaurants to attractions. The only thing is that if you are looking for a late night drink, there isn't one. All the restaurants and hotel bars are closed by midnight. There are many places open late around it, so that makes up for it. All in all, it's a great hotel in Orlando!\n\nReview 3:\nVery disappointing. There is no food available except room service after 10:00 PM. I find that ridiculous. The cost of food and wine is beyond belief. The pool is nice, but don't try to do anything on the property after 10:00. Rooms are slightly above average but should be a palace for the price. No wireless internet, only daily plans, connected to a wire, priced at $10 per day. The only wireless availability is T-mobile with a cell phone WAN card. If you want to spend this much money, stay at the Ritz.\n\nReview 4:\nThe hotel has everything you need. The staff were friendly and very helpful. Whilst I was staying there for business, my family was able to use the excellent facilities, including a really special pool area with aterfalls and slides and excellent sun loungers. There are plenty of restaurants and bars onsite with great food, drink and service, and the hotel is more than close enough to a number of attractions and restaurants when you fancy a change. All in all, great value for money.\n\nReview 5:\nHotel was touted as luxury but I've stayed in 2 star places that were better. Incredible rip-off and nickel and diming going on. The rooms were renovated and TINY. The bed was incredibly uncomfortable, and what was advertised as a Kingsize was in fact much smaller. No storage space in the room and just bad all around, to the point we cut our trip short and moved to the Caribe Royale where we'd stayed before. Restaurants were BAD and over pried. And as a penalty for doing this they charged us an extra night. Lovely way to make customers even unhappier, charge them a penalty for leaving if they do not like your place. Do not plan to stay at any more Hyatts as a result (and I travel 90 or so nights per year!)\n\nReview 6:\nTake a look behind the curtains and you'll see what's really wrong with this place: service. Upon check-in they did not have the room I requested. The service in the so-called sports bar/restaurant was weak. The food is highly overpriced. The elevators are slow and inefficient for a hotel of this size. The add-on \"resort fees\" are a rip-off...no matter how they spin this nonsense. The downstairs restaurant has a terrible menu and the cafeteria style store closes hot food service soon after 12 Noon...heaven help you if you want hot food down there during the mid-afternoon (and yes the hotel was SOLD OUT...many people abound.) Oh - and be sure to put plenty of money in your pocket. This place is the KING of all hotels for the home of the extended palm. An army of bellhops mugs you in the lobby just waiting for a tip. If you've ever been sold to by agressive street vendors - you'll see what I mean when you stay here.\n\nReview 7:\nThis is by far the nicest, classiest, most comfortable resort in the Orlando area. We had a beautiful room overlooking the pool with a perfect view of the fireworks at EPCOT (personal thank you to Steve who was awesome!). Out bellhop Greg was outstanding, he met us at the car with the electric scooter my friend needed to rent. We were greeted at the front desk with champagne! We ate by the pool twice, and hit Cascades and the Whitehorse bar for meals. All of the food was delicious! We spent 4 glorious days using the pool. What a gorgeous pool. Never feels crowded. This was a relaxing, enjoyable \"getaway\"! One tiny complaint was that housekeeping missed servicing our room one day, and when the came in while we were at dinner, it obviously was a \"rush job\" as a lot of things were overlooked. I was surprised that a hotel of this caliber would have carelessness in housekeeping, but it was only once, so no big deal.\n\nReview 8:\nI thought I was getting a good deal , but the extra $33 fees ($22 resort fee and $11 self-parking) ruined the whole trip for me. It is deceitful and ruined my stay.\n\nReview 9:\nhotel resort first class, rooms good, spacious and clean. staff polite and helpful, swimming pools and grounds fantastic, close to disney, thoroughly recommend\n\nReview 10:\nWhy are they charging extra mandatory fees that we cannot opt out of? Its hard to believe they don't you think it is deceptive? Why are they going through all the trouble to disclose it, when it simply could be included in the price! I won't support hotels that trick guests into to paying fees of $22+ per night when it simply could be included in the price. I don't care how great the hotel is, this practice goes against everything our parents taught us and everything we learned in business school ethics class. It's ethically wrong and it is intentionally deceptive. Avoid the fees - don't stay here.\n\nReview 11:\nVery careful with your record if you booked with their promotion offer. I booked the room back on Oct 2010 and the promotion was stay 4 days the last day is free, When check out , the last day supposed to be free but was charged and I talked to the front desk and the staff told me that is not what they have on the record and I have to pay for the last day ! And that individual staff I deal with is not quite professional and helpful, also give me a feeling that she thought I was a cheater. I come to Orland for 2 weeks vacation on Christmas for the past 4 years and stay a lot of 5 stars hotel, nothing even close that give me a bad tastes as this incident. However, back home, call the hotel toll number and the accounting department adjusted after all. Poor record management if it happens to me may happen to everyone.\n\nReview 12:\nFirst off, I don't make up stuff. This place is annoying and overpriced. The valets nor the concierge did not know where anything was around the area or gave me the wrong directions. $24 for a beer and a rum and coke at the bar! The breakfast buffet was good. The room was OK but there was construction going making a bunch of noise which blew donkeys! I have been to plenty of \"fancy\" hotels and this is just another overblown tourist trap. Save your money and go to a nice hotel on the beach!\n\nReview 13:\nI was here for a conference last week. We really enjoyed our stay. You can play pitch and put or kayak all included. The only complaint is that the bar is expensive $6 for a beer and $13 for a rum and coke. We walked to Ale House where we got a bucket of beer for $7 and food was great. Never ate at the hyatt.\n\nReview 14:\nWe stayed at this hotel from January 31st to February 5th and found it very relaxing and enjoyable. The lobby is very inviting and so pretty with the indoor gardens and beautiful views of the pool/grotto area and the lake. Loved the \"Quiet Area\" signs around the one side of the unheated pool. It was sooo relaxing to lay on the lounge and read or snooze. Ordered lunch and a delicious drink from the \"Rock Bar.\" The few parents with kids stayed at the heated pool by the slide. The restaurants are pricey, but great burgers and shrimp cocktail served at the White Horse Grill. Had THE BEST massage by Annette at the spa!\n\nReview 15:\nMy husband and I have stayed at the Hyatt Grand Cypress quite a few times and we're frequent travelers, not afraid to spend money while on a vacation. However, we don't like being hustled. Everywhere we went, they were constantly coming over to see if we wanted a drink or a meal. At the pool, they have tables with a button if you want bar service. If we wanted a drink, we would have pushed it. We went to relax, not to constantly be pestered. You can't sit in the lobby without someone coming over to you about drinks. I don't consider that good service; I consider that annoying . There are many others who complained about the nuisances at the pool and lobby. This makes people uncomfortable. There are many other resorts in the area where we would not have encountered this type of nonsense. You can rest assured we won't be going back.\n\nReview 16:\nWe had Delta Miles and chose this hotel based on a random guess. We were thrilled! After traveling all day we were greeted by a very pleasant staff who handled our baggage and even gave us glasses of champagne at check-in! They upgraded our room to overlook the pool area as well as the EPCOT ball to watch the fireworks at night! The room was immaculate - very contemporary and very clean. The towels were fluffy and soft. The bed linens were nice too - only complaint is that it was 2 double beds (2 queens would have been nicer!) The pool areas were awesome and our boys spent hours swimming. We went paddleboating, played volleyball and chip/putt golf and borrowed bikes (all included in the $18 per day resort fee but well worth it!) We were a very short drive from the Main Gate at Disney and had great access to restaurants such as Fuddruckers, Friday's and The Olive Garden. EXCELLENT! !\n\nReview 17:\nHouse keeping was not good, they left a dirty cleaning towel on top of the bed head board one day that we found when we arrived one night after the parks. The bathrooms were not stocked properly, had to use our own soap on our last night. Worst of all I had $300 stolen from my room at the beginning of our 1week stay at the hotel. Security worked on the case but it was still work in progress when we left and not fully resolved. The hotel recognized the loss but it left me with a bitter taste and somehow was an upset to our trip.\n\nReview 18:\nStayed 14 nights in Sept / Oct 2011. Booked through Virgin Holidays and got free self parking, room upgrade and free breakfast. Great hotel with very nice rooms. All hotel staff we met were excellent, very polite, helpful and friendly. Can't find a single thing to complain about apart from the extra fees they charge. Yes we knew about this before we went and so it's our fault for choosing a hotel that charges a resort fee ($22 day) when we only spent 2 days of the 14 using the facilities. From next year they'll charge a $11 day self park fee as well. So despite us having a great stay we won't return - there are many other great hotels in vicinity that don't charge these extras.\n\nReview 19:\nThe trip itself was great, however we decided to stay a third night and paid with cash. A week later, they charged my credit card the amount we had already paid in cash, as well as the other resort fee, which they told us we didn't have to pay... the manager told us they had no record of the cash being paid, so not only did we get charged twice for the last night, we weren't given a refund... I'm extremely disappointed with the accounting, management and front desk for lack of accountability. Use a credit / debit card for your on safety when staying here. Sad\n\nReview 20:\ngreat location next to Disney parks. you MUST take advantage of everything they have to offer at this resort. Included in resort fee are Bikes/trails, pitch and putt golf, rock wall, one of the best pools I have ever been in with awesome waterslide for the kids, arcade, boats, sailfish, canoes, kayak, trike etc,. Great poolside activities for the kids. rooms are a bit small now that everyone is used to suites.. but they are nicely decorated. All staff were wonderul and accomodating. lobby is gorgeous and fun to talk to Merlot the parrot in the lobby. Many restuarants across the highway outside the resort .. easy walking distance .. you can't wrong! check out 1800hotels for an awesome rate..\n\nReview 21:\nStayed here for 5 nights. Pool and grounds are beautiful, so much to do. There is a resort fee of $22/day. We were with a convention, so it was waived along with the parking fee, so that saved some $. The staff was excellent- from the front desk, to the concierge, to the pool staff, to our bell man Eduordo- who explained all the amenities. The food in the White Horse Grill was very good but on expensive side. Everyone was friendly, helpful and polite-room was very clean. Didn't like lighting in room, too dim and the sink was in the bathroom which is a bit inconvienent for our family of 4. Very close to Disney and hotel has a shuttle but we used our rental car. Would stay again.\n\nReview 22:\nI had a chance to stay at this property in Jan. and Feb. 2010 and both stays were nice . Property has been upgraded and rooms have high end beding,linens and towels.The location was right next to disney with very nice pool,health club, and extra activities but these come with additional costs. My stay in Feb had a few concerns,NO iron in room had to request one. No chair to sit on. I ask if one could be brought to the room but it NEVER appeared in 4 days.. I returned after being gone for 6 hrs.and room had NOT been serviced.Had a charge for long distance call on my bill that I did not make but it was removed quickly.Front desk,bell staff were super nice and this is a gated property which I liked because I was a woman traveling alone.\n\nReview 23:\nThe resort was a lot of fun. Everything was perfect. I had an amazing vacation and managed to spend a lot more time at the hotel and less time going to local attractions since the resort offers great entertainment for an adult type of vacation. Just few things to be aware of: there was a service charge of $22 per day per room. It is mentioned on the details when I was booking the trip with travelocity. If you need to go to a place where hotels shuttles don't go, you should call a taxi company. Do not take one of the taxi looking cars standing in front of the hotel because they charge a LOT more. They have no meters and rates are set (town cars). There is a supermarket close by the hotel which you can walk over to and few restaurants as well\n\nReview 24:\nStayed one night at this place. The staff was very friendly, but everything costs too much. Internet hook up was $11.99. Bottled water was $4.95. Valet parking was $19 (which the valet doesn't tell you; you have to look for the little sign in the corner). No complementary breakfast. All this for $240 a night. For comparison, I stayed at a nearby Holiday Inn Express the day before for $100 a night. Free parking, free wireless Internet, and free breakfast. The room was almost as nice, the staff just as friendly, and the bathroom towels were better. If you must have luxury and have the cash, you'll like it. But for the everyday traveller, there are better values out there.\n\nReview 25:\nA very nice hotel, definately geared towards high-end business travelers. It is flashy and expensive, while the places to eat on property are very limited. It is in a very high traffice area, so driving during rush-hour is no fun. My final opinion is that it is nice, but Orlando has other nice places that are cheaper.\n\nReview 26:\nWe checked into the Grand Cypress, after checking out of a condo hotel due to LACK OF SERVICE! Upon arriving at the Hyatt Grand Cypress, we were greeted by an employee, four times before reaching the check in desk. WOW! I was impressed before I checked in. Our room was a typical - two queen beds, and our view was beautiful of EPCOT and the pool, golf course, etc. Room Service was wonderful and so was the food!!!! My son really enjoyed this resort.........and if he is happy...I am happy. They really know how to make you feel like,........they are glad you chose to stay at their resort. It seemed like every employee had a personal interest in making sure we were enjoying ourselves. Great job to the people training the staff. I know several four star resorts that could use some training for their employees. Keep up the good work. We will definitely stay here again! !\n\nReview 27:\nThe golf courses that go with the hotel are highly overrated, particularly the New course, which is meant to resemble a British links course. I wouldn't pay more than $50 to play if I were you.\n\nReview 28:\nThis is probably one of my favorite hotels in the world. Customer service is their byword. The front dest staff makes everyone feel special. The recent refurb is good, rooms are decorated with colours that are very relaxing. One small critisism is regarding room service, turning the bed down at night means just that not rearanging the cushions on the bed!!!! The most amazing part of this hotel is it`s outside areas they are truly spectacular, you feel like you are in a tropical paradise with several pools and beautiful waterfalls. Thank you Hyatt Regency Grand Cypress for once again making our holiday a resounding success.\n\nReview 29:\nGreat hotel. Phenomenal resort. Onsite recretion activities are by far the best I've ever experienced at any resort.\n\nReview 30:\nI stayed here with my wife and daughter.We had a wonderful time with brilliant facilities and staff.Could not fault it.Also bellboy serving us was brilliant.\n\nReview 31:\nI stayed here for 3 nights in June 2005. Overall, this was a very nice hotel. The faciliities are amazing. The pool complex is really the highlight here. Very extensive pool area, lagoons, waterfalls, litlle nooks, pool side bars, jacuzzis, sand, and a gym hidden in the middle of the whole thing. Make sure you get a room facing the pool-side, and not the expanse of mini-malls out front. The other recreation facilities are amazing as well. Both pitch-and-putt and regulations 18 whole golf courses. Impressive equistrian facilities and lots of lovely seculuded trails. The rooms are only average however, but not bad. Service was good.\n\nReview 32:\nBret [-] from group sales[-] is rude. I would NOT recommend at stay at THIS hotel if HE is a representation of the employees at this hotel. I asked him if there is a military discount seperate from a group rate. He proceeded to tell me if the group meeting is a government sanctioned blah blah blah. I replied and said the meeting is NOT a government sanctioned meeting I would just like to know if there is a SEPERATE miliary rate. His reply? If I stopped cutting him off he'd get to that part. How long does it take to answer YES or NO?! I would NEVER recommend this hotel to anyone. We are taking our group of 500 members (lol thought I only had 10 rooms huh?) and take our MONEY to the Marriot where they know how to answer questions without arrogance, rudeness and ignorance.\n\nReview 33:\nI've stayed at the top hotels in Orlando including The Ritz-Carlton (too far removed from everything), Disney's Grand Floridian (paying for the monorail, not the service or rooms), and Walt Disney World Swan (a convention style hotel which is very crowded). I still think the Hyatt Regency Grand Cypress is the best hotel in Orlando (I first stayed here about 20 years ago), the atmosphere is relaxed, tropical, and casual. Service is wonderful, every request was met promptly, and the price was reasonable for such a nice room, I think the rate was around $180 a night, which was great compared to the $500 a night at the Grand Floridian and the $300 a night for the Ritz Carlton. The hotel has a \"mandatory\" resort fee of $22 a day, but it covers the transportation to the parks which makes it worth it. Overall with the rooms renovated last year, and the wonderful pool and golf, this is the best hotel in Orlando in my opinion.\n\nReview 34:\nOur stay at Hyatt Grand Cypress was amazing, the staff was wonderful, very friendly and helpful. Our room was wonderful, and the hotel pool was gorgeous. This is an excellent hotel for families, lots of activities and restaurants. Thank you for a great vacation!\n\nReview 35:\nHi, I'm writing this from the 16th floor of this beautiful hotel using wireless internet access. Balcony doors are open and the kids area about to watch fireworks at MK and Epcot. Will write a full review when we get back to Scotland but if you have any doubts about coming here, forget them. This place is great! It has everything and the staff are fantastic. Great hotel, great location!\n\nReview 36:\nThe hotel is 15 minutes to Universal and all the Disney attractions as well as conveniently located to the main highways for getting to Tampa, Space Coast etc. For that alone i think it was worth the cost. The rooms are a good standard and Hemingways restaurant is excellent.\n\nReview 37:\nStayed here for three nights on business. This hotel has some of the best amenities that I've seen in a long time. The pool is amazing. It is geared to both kids and adults. Plenty of deck space, and a slide for the kids. The waterfall is a nice touch and seperates the different pools as well as hides the bar. The outdoor running path is really nice (signage could be better though) and has three different length options. The work out facility is excellent and has individual tvs at all the cardio equipmenbt. The room itself was very nice and plenty of space for a business traveler. A family migh feel a little cramped, but it depends on your expectations. I definately would stay again, and would bring my family next time to enjoy the amenities. You can even go straight into disney off the same road this resort is on w/o getting on the highway. Not the quickest, but it could be depending on traffic.\n\nReview 38:\nI can't go on enough about how wonderful the pool was. There was so much to do here that you could spend a few days just enjoying the ammenities. The rooms were decorated beautifully and very clean.\n\nReview 39:\nThe rooms were nice but expensive, $350, for a normal average room. The pool was COLD, the pool bar closed at 5:00, which many people out by the pool were complaining. We moved after the first night. Not worth the money.\n\nReview 40:\nI have never overheard so many guests complaining about so many things- poor service, noisy construction, poor communication, etc. The food options are incredibly expensive- $7.50 for yogurt and $13 for a hamburger at food stands and the restaurants are grossly overpriced as well. The pool area was not particularly clean- used cups and wrappers should not be left laying around. Overall, the hotel was the least enjoyable part of our vacation.\n\nReview 41:\nWas there for a conference for couple of days, pool was opened while I was there. Rooms are large and comfortable and just as in pictures. There was construction around but I was not bothered by it. Very extensive grounds and extremely friendly people who work there.\n\nReview 42:\nI booked something called and \"executive king suite\", which I think is a myth. The amenities say that This room type comes with private concierge....i don't have that. The buena vista king room I had last night was very nice. You would think that \"executive king suite\" is nicer than a regular room. Obviously not. I inquired at the front desk and was rudely told that I am here on a group rate (which I am), so they just booked a block of rooms. That's fine with me, but on Hyatt's own website, I was able to select \"executive king suite\", so I feel they should honor what I selected and had confirmed on their site. If it was a mistake, ok, but thats their mistake, not mine. I booked and confirmed one thing, and received something else. Before changing to this room type, I had a nicer king view selected....I should have kept that instead of being fooled into believing \"executive king suite\" was an upgrade. And don't get me started on the construction....don't plan on an afternoon nap if you stay here. This is my first stay, and I usually enjoy Hyatt, but not so much this one.\n\nReview 43:\nAfter traveling most of the day with a small child, the quick check-in was greatly appreciated. Hyatt went one step further by offering a complimentary glass of champagne. At this point, I was already sold. However, I continued to be impressed for my entire stay. The staff was extremely helpful and always friendly. Our room was always spotless, thanks to Mary in housekeeping. The grounds were beautiful and well-kept. My son loved the pools and slides. He actually requested to leave Disney early enough so that he could have time at the pool!! I absolutely love this resort and the staff is awesome! !\n\nReview 44:\nWhen we arrived at the hotel at 1.00 am we were pleasantly greeted by the bell staff and security guys who went out of their way to get us oriented and set up with our rooms. That was an excellent first impression. The rooms were very nice - the balcony just enough room for a smoker in a no smoking room to light up - late night room service more than hit the spot. Downsides - The resort fee did not seem to be unreasonable but we did not use the services that are included. - The restaurants are overpriced: We ate at the sports bar and for four people the bill was $300.00. The next night we cancelled our 'Hemingways' reservation and walked across the street to the Orlando Ale House and were adequately nourished for far less money. The grounds are stunning and I wish we would have spent more time enjoying them. One of our party was in a wheelchair and the staff was terrific in going the extra mile to assist.\n\nReview 45:\nWe have stayed at the Hyatt Grand Cypress many times and have never been disappointed. Recently we took our teenage daughter and three of her friends for her Birthday weekend. The rooms are spacious and very clean. The whole resort is a work of art with manicured gardens, two amazing pools with water slides and a beautiful lake. If you get bored with the pool there are numerous other activities including; bicycles, canoes, paddle boats, and a small rock climbing wall. There are several top notch restaurants on the property with my favorite being Hemmingways which serves fresh seafood. If you're looking for something a little more rustic there's the White Horse Saloon. Try their amazing burgers or sample the sushi. Staying at this resort is like staying in paradise. Another plus - the resort is in close proximity to Disney World.\n\nReview 46:\nWhile at the hotel, it was like a vacation, while on a vacation. The pool/jacuzzi's were just shy of a water park. Even though we did not take advantage of everything the hotel had to offer (time constraints), this seemed like a place where a family could go just to stay at the hotel. It's convenience to attractions and restaurants, yet seclusion from the busy city is hard to beat!\n\nReview 47:\nSo my hubby and I decided to drive straight through from Michigan to Florida to take our four kids to Disney for a week and we decided to spend our first night here to \"crash.\" We should have stayed the whole trip. It was so beautiful and tranquil, the staff was amazing and professional, the rooms were gorgeous, elegant and clean, the pool area was so neat and the overall place was spectacular and the view overlooking the Disney complex was phenomenal; we even saw the fireworks that night. I loved it and would seriously consider staying here again even if there are some serious advantages to Disney resorts which I will outline in my review of other stay: Port Orleans Riverside.\n\nReview 48:\nGood location and nice looking building but, once you are inside, you realize just how long it has been since this property has seen an update. The rooms are average size with fair beds, worn carpet, old fashioned 19\"TV, and a floral trellis wallpaper in the bathroom that has to be seen to be believed! Has that damp and musty old Florida scent... Booked this stay through Amex Centurion and cannot believe that this property is part of their program.\n\nReview 49:\nI've stayed at a number of Hyatts and they all have a fairly modern design, even at the price of comfort. That only bothers me a bit. For instance the door to the closet is a sliding door that is also to the bathroom. The rooms are small. Just poor design. I could hear people in other rooms through the AC vents constantly. The staff tend to be considerate and attentive but impatient. The Grand Cypress also overcharges for EVERYTHING. I had a $20/night resort fee, a parking fee, Internet is $10+/day, etc. I spent more in fees (mandatory) they charged then I spent on the room so be aware.\n\nReview 50:\nGreat Hotel. The grounds were simply elegant and well kept. We had a standard room with two double beds for four. The room was spacious and the view out the window was very nice. We were not facing Disney so we could not watch the fireworks from out of the room but we could see the lovely courtyard. Parking in self park is free but can be a hassle if there is a convention going on. Loved the lighted tennis courts. would not recommend going at night , the bugs were bad and the path is not well lighted for the walk back unless you have a flashlight. The food was great. We ordered from room service and my kids especially liked the milkshakes. The pool was nice and big. They also have a heated pool which was very enjoyable. The hot tubs were a nice way to wind down in the evening after a long day at the parks. The weather in Orlando was terrific. Warm 80's in the day and cool at night. Great trip and wonderful hotel. I would like to stay there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30407, "query_start_index": 30409, "query_end_index": 30409, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "62%", "inner_docs_start_indices": [176, 1004, 1847, 2367, 2866, 3593, 4532, 5468, 5644, 5815, 6433, 7271, 7778, 8101, 8735, 9590, 10498, 11044, 11743, 12321, 13033, 13732, 14488, 15251, 15942, 16274, 17163, 17369, 18012, 18141, 18311, 18962, 19755, 20699, 20974, 21376, 21664, 22586, 22797, 23030, 23488, 23768, 24867, 25485, 26416, 27269, 27666, 28365, 28830, 29436]}
{"id": "313884", "pid": "313884", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDon't believe the bad reviews I just got back from my honeymoon at the PCP. I must say that we both had an amazing time there.The beach is absolutely stunning and very clean. The resort grounds and rooms are immaculate and well presented. The service is great if you go there with a positive attitude and treat the workers with respect. The food at the a'la carte restaurants is better than average, and resembles the level of service and quality of a fine establishment. The buffet is ok, nothing to brag about, but this is expected of all inclusive resorts. There are several tours that can be taken through the hotel. We did Aqua Safari and Bavaro runners -both were awesome and totally worth the money! !If you are going here on your honeymoon, don't forget to bring your marriage certificate for a free upgrade and some special bonuses!Thanks to Ahmed, Frandy, Mariesol, Ramon, Franklin, Felipe, etc.. for making this a memorable and special time for us!\n\nReview 2:\nIf you want food posioning and horrible service, this is the place!! First off, the AC did not work in the room. It was like pulling teeth to get a room change. You would think with the number of American tourists that vacation this place, that the locals would learn some English. But no. Huge Language barrier. Numerous times would I have to ask 3 or 4 times for something as simple as a refil of my coke. The humidity was herendous, not to mention you are eating dinner outside almost all the time. No air in the lobby either. You also have to ask for the chefs to recook the food, because almost always is the food either undercooked of sometimes raw. A number of people had food poisoning. The entertainment was sub par. The beach needs to be cleaned badly, with cigaratte buds and trash everywhere. On several ocasions at this all inclusive resort (tipping is optional) we tipped the waiter or bell hop, only to get a snide ungratful remark, thats it!! I would never go to the DR or recommend this place/'country to anyone.\n\nReview 3:\nGood hotel...bad weather! Beach Area\n\nReview 4:\nAmazing - Go Here       Punta Cana Beach at the PCP\n\nReview 5:\nAwesome Awesome would go back every vacation My husband and I stayed at the PCP FROM APRIL 21ST TO THE 28TH FOR OUR HONEYMOON. I CAN DEFINATELY SAY IT WAS THE BEST VACATION WE HAVE EVER HAD. The hotel was amazing and the service was exceptional. The VIp package is definately worth it even if only for the room service. This was better then the buffet. We ate at all resteraunts at the PCP and at the Princess Bavaro. The best resteraunt was at The Tex Mex Steak House at the punta cana princess resort. The service was amazing and food was better then home. The resort was clean and everyone was friendly even the groundskeeping. There was plenty of entertainment both daily and nightly. It was also very quiet and romantic at the same time. Please don`t listen to any bad reviews about this hotel. It is awesome and definately a perfect honeymoon spot.\n\nReview 6:\nforgive us we strayed! we visited punta canna princess in may for five days and four nights, the room was very nice , the concierge service was confusing and very abrasive . we were dealt with very short patience and non accomodating service ,we found trying to get hotel and dinner information for same day arrival and or to make reservations that we thought were needed for the remainder of our stay was almost impossible , everything was booked and booked and booked .we were able to get two dinner bookings after a second visit to the help desk or concierge desk .we felt intrusive to the staff . and the pressure to tip was strong even thou it was an all inclusive , would we go again NO ! Never! No\n\nReview 7:\nfantastic! cant wait to go back i loved this hotel! myself and my partner went for 14 nights in october this year, the hotel was beautiful, the staff were great! the entertainment in our hotel and the sister hotels were fantastic, i couldnt fault anything about this place!I will be booking to go back next year and i cant wait!!!! !\n\nReview 8:\nOk ,i guess? nice rooms, great ac system.\n\nReview 9:\nThird Stay Loved P.C.P. Even More This was our third stay at the pcp 2003,2004,2007 I think this time was the best due to the fact the resort is adults only now.We requested the same room as the other 2 stays and we received it 5107.The food was great never a problem finding something tastey.The room was always clean,always hot water,fridge restocked. If you want extra water just leave a short note asking dos agua por favor and leave a dollar if you want they deserve it.We keep returning here because we also love the location on Bavaro beach, we love to walk 1-1.5 hrs per day,1 day turn right next day turn left.Always feel safe as there are resorts all along the beach.Can't wait until April we're going back to pcp with 2 other couples.Please please please DO NOT be afraid to be generous with your 1 dollar bills the staff try very hard to make our vacation enjoyable a small tip does make a big difference.\n\nReview 10:\nDon't Waste Your Money We stayed at the Punta Cana Princess in the Dominican Republic just recently and it was the worst vacation of our lives! Seven out of the eight people were all violently ill with vomiting and diarrhea and the staff was unfriendly most of the time. We tried this resort for the first time, and we WILL NEVER go back. Our entire trip was ruined. The food at the buffet was HORRIBLE - Don't waste your hard earned money! Many other people were sick as well - they can keep the princess!\n\nReview 11:\nBeach is the best I've seen My husband and I stayed at the Barcelo Bavaro Beach Princess Hotel - Punta Canathe week of June 17-24 2006.The very Bad news is that I got very sick (symptoms of food poisoning) andhad to have the Doctor come to the room to administer meds through an IV.I was in bed for 2 days and didn't feel well until the 4th day of vacation.Many people were sick at this hotel. Not sure if sickness was due to the food, water or stomach virus. * I had Never been so sick**I didn't drink the water but did have a Pina Colada which had crushed ice in it.The beach is beautiful here, service was good, room was clean and nice butI wouldn't go back due to sickness. (I had read the reviews before we left and knew some people had gotten sickso I was trying to be careful)\n\nReview 12:\nWonderful Honeymoon! View from Honeymoon suite\n\nReview 13:\nAbsolutely Fabulous       our wedding at the PCP April 26, 2005\n\nReview 14:\nWhat a vacation We just got back from 6 days in Punta Cana. Our best part of the trip-first class upgrade from US Air! There are no washclothes, bring your own. There are not too many people who speak English. They do not tell you anything about the hotel, they give you a Passport. This has wrong times printed in it. Bugs everwhere!! Flies in the buffet, they need to cover their food. The alchol was very watered down. You have to be VIP or you do not get good drinks. The pool closes at 7. No party life at all in Punta Cana. You have to make reservations a night before you eat. Dominican Republic is a beautiful country, but we would not go back. Good luck! !\n\nReview 15:\nPunta Cana Princess-Guaranteed to Lose Wieght! Ocean Breeze\n\nReview 16:\nFantastic Holiday Stayed at the Princess Punta Cana for one week in January 2006. My wife and I very much enjoyed our stay there. The resort is small and quiet, which is exatcly what we where looking for. The staff exceeded our expectations, they were friendly and always willing to help. At the buffett you can always find something you like to eat, and the al la carte restaraunts where fantastic. I would highly reccomend taking in all the al la carte restaraunts, none of them are bad. Our first few days, there was quite a bite of wind, but that died down after a while. The beaches are some of the best in the world, and the pool and deck are excellant. Lots of sun and lots of booze. This is an excellant resort with all the amenities, I would go back again and would reccomend this to anyone looking for a nice relaxing vacation.\n\nReview 17:\nPoor Food We just returned to Canada after 1 week at the Punta Cana Princess resort and are glad to be home. It was listed as a 4 star but the only thing about it that made it this way was the rooms which were the most comfortable we have had in 3 stays in the DR. The beach was great and the pool was nice but the food was horrible. The buffet was the worst I have had in 5 Caribbean trips and made me violently ill one evening which has never happened to me before. The a la carte's were ok but did not make up for the limited poorly prepared buffet. The staff were polite but were understaffed. We did like the entertainment crew but not enough to return to this resort. We will pay the extra money and go to the Gran Bahia Principe or the Grand Paladium Bavaro again, both of these resorts are 2 or more stars better than the Princess.\n\nReview 18:\nONCE WAS ENOUGH I am in full agreement with the folks from Atlanta. They could not have described it better. We stayed May 31-June 7 and I was happy to come home. While the beaches and resort are lovely, there is nothing to make up for the inedible food and loud anamation team. It was nice to visit but once was enough. Oh! And the transfers to and from the airport? SCARY!!! Do not trust everyone's wonderful reviews. While the main buffet claims to have theme nights, every time it all looked the same. I don't go away just to eat but I do not want to starve either. ITS BETTER IN THE BAHAMAS!! !\n\nReview 19:\nWonderful vacation, Punta Cana Princess is Great       Shopping Plaza on the beach\n\nReview 20:\nGreat Resort / Awesome Beach My wife and I just returned from a 6 day stay at this resort and for the most part loved it!Pros: 1.) Super clean resort2.) Awesome beach front3.) Friendly staff4.) Awesome pool area5.) Food and Drink always available6.) Adults onlyCons:1.) Nightly entertainment could improve2.) Buffet food was good but had enough of it after the 3rd day 3.) Room was nice but smelt musty. Also slider would not lock.4.) VIP not really worth it.5.) Ride to hotel is long especially since it is last on the drop off list.We will definetly use this resort again if we are to visit DR again.\n\nReview 21:\nrelaxing vacation We stayed at the princess Oct 26 through Nov 2 and had a lovely time. We were there through the tropical storm, which limited our sun time. The resort grounds were very well kept. We were in the 4000 building and had a good view of the pool and ocean. The beach was beautiful and the sand felt like powder. The food was not bad, our best dinner I believe was at la cava. The only problem we had the whole trip was that we did not speak any spanish and it was hard sometimes getting answers, but I can say that they tried very hard to understand and get you what you needed. We booked the VIP and upgraded the massage to 70 minutes which my husband and I enjoy very much. The only thing I did not like was the 1 hour boat ride, the driver was traveling to fast and the ocean was ruf, I did not think we would make it back so when visitors at the tropical princess got off the boat we got off also and walked back to the princess. One young girl was crying. Overall it was a relaxing vacation.\n\nReview 22:\nGreat time in this Hotel - Recomended My wife and I went to this Hotel for our Honeymoon and we loved! !The Hotel is great, the people are very friendly, always smilling, the hotel is always clean, including bedrooms, garden, pool... We are thinking in coming back next year. We recomend the Hotel Punta Cana Princess All Suite  Spa resort to everyone who visit The Dominican Republic.\n\nReview 23:\nDisappointed Room was good. we did run out of hot water one night. Plenty of food but not very good. Our friends were given a room in building one and it was NOT acceptable,unclean and damp. They were given another room after putting up a fight.The staff serving food are very good. The beach is great. If you go to the shops outside of the resort property be prepared to be mobed by merchants wanting to sell there goods. We did buy some things but you must bargin.DONT pay what they ask,give them 65-75 percent less and if they say no walk away. Be very careful about what you eat and drink. Bring something to clean your hands with. Two in our party of seven got sick. DONT DRINK THE WATER,NOT EVEN TO BRUSH YOUR TEETH. We will be back to the Dominican Republic ,but not to any princess or 4 star resort. 5-6 star only. We were told by other tourst we met that the 5-6 star resorts are MUCH BETTER.\n\nReview 24:\nGreat Vacation               More photos\n\nReview 25:\nPOOR UPPER LEVEL MANAGEMENT AT PARADISUS, PUNTA CANA, D.R. Beautiful grounds and facilities. however staff was incapable of running this place well. DO NOT RECOMMEND.!!!!!!!!! !ALBERTO ANTONIO FOWLERROOM #2038225-362-2905\n\nReview 26:\nThe food is TERRIBLE! I stayed at the Punta Cana Princess for 5 nights too long. The hotel was beautiful, overall, the service was good. However, the beds and pillows were very hard. It almost seemed that the pillows were made out of rubber. Finally, for a 5 star hotel, the food was by far the worst I have every had. There were 6 of us in our party and we were all sick with an upset stomach every night. Good luck if you're planning on staying there. By the way, the food at the other hotels in the Princess chain are just as bad, especially the Dominican Restaurant, El Pilon, at the Caribe Club Princess. Oh, and be prepared for a long wait at the restaurants!\n\nReview 27:\nOutstanding Staff and Service\n\nReview 28:\nDo your due diligence! We are a family of 4 with a 2 year old and wanted to stay at this resort . I tried to phone them to get some info and no one spoke English. Then I decided to go to the web page since a large portion of thier patrons are English speaking and guess what? No English here either. I finally got wise and decided that the error in judgement was mine and I was being an ugly American so I emailed them on a Sunday. It took them until Friday to respond. I called the sister hotel the Carib Princess and they spoke and communicated well and the only thing I wanted to know was what kind of programs or child care was offered for the 2 year old. It seems that the older reviews were raving and the recent reviews are confirming my opinion. It is 2004 and really cheap to call these places to investigate yourself. We opted to stay at the Sunscape Grand and booked our vacation through Ella at cruiseandtravel.com and really got a great deal and an additional rebate. Email me with any questions.\n\nReview 29:\ndefinitely not 5-star food! If this is a 5-star, then Macdonalds is a 6 or 7-star. My wife and I both got very sick and were sick for 2 days after we got back. We ate mostly at the buffet. One morning, I put some milk in my coffee and it looked like cottage cheese floating on top. The milk was soured. We ate one night at the DR restaurant at the Caribe. The waiter served me the wrong entree and never brought my drink at all. The grounds and beach are beautiful but the food is terrible. All the buffets are open-air and no air-conditioning. The wine was really like wine flavored kool aid. I left the maid a tip every day but one, since I had to call the desk to get towels. No washcloths! I would not go back and could not honestly recommend it to anyone.\n\nReview 30:\nThank you Trip Advisor authors - place was awesome... This was our first trip to the Carribean and our first all-inclusive resort and we could not have been more pleasantly surprised with the Punta Cana Princess. The resort was beautiful, clean and just the right size for a relaxing family vacation. The rooms were larger than expected and the friendliness and attitude of the entire staff was EXCELLENT...it made the trip. The beach is beautiful and the food selection, quality and availability were very good also. It was hard to think of a complaint and we hated to leave - we will be back. Try a 'Punta Cana Princess drink at one of the bars - it quickly became a family favorite! Thanks to everyone who wrote reviews on the PCP as it was the sole reason we chose this resort over other properties.\n\nReview 31:\nThe Princess was Spectacular       saona boat ride\n\nReview 32:\nTreated Like Royalty Treated Like RoyaltyThe Punta Cana Princess is by far the nicest Resort my husband and I have ever been to.The warm welcome upon our arrival was just the beginning of our 2 week vacation in Paradise. The Friendly Staff went all out and made us feel as though we were family. Walking along the paths of the resort we found the beautiful gardens and landscaping to be flawless. Our room was kept spotless and whatever we needed was always delivered minutes after we asked. We found the selection of restaurants and their delectable meals to be just amazing.If you are thinking of visiting Punta Cana, visit the Punta Cana Princess and see what it's like to be Treated Like Royalty. You will never want to leave.\n\nReview 33:\nmisconceived notions We were given definate misconceptions. When we booked our package we were offered horse back riding. when we arrived horse back riding was no longer an option. as compensation for no horse back riding we were offered 24 hour room service and 2 hour internet service. our stay was only four days and the room service was of no use and I for 5 minutes of internet time that i used i was charged 1hour. i think the compensation should have been something a little more useful. some of the restaurants menu choices did not equal the offered choices when we were served.I think that the personel was wonderful but the hotel should be moe accomodating for people with a shorter stay and update their promotions on a regular basis.\n\nReview 34:\nAgain a wonderful vacation       Great desserts - but who had room? !\n\nReview 35:\nA gem in Punta Cana! The pool with beach style entry and swim up bar.\n\nReview 36:\n4th time to Dominican in the past year and this was the best resort so far! Over at the Tropical Princess waiting on diner\n\nReview 37:\nGreat Staff, Great Beach, Great R This has been a wonderful vacation. We did the Adult Onlyall inclusive at Punta Cana Princess...We also enjoyedthe other properties...There is nothing missing.You do need to book you dinner reservations, beforecoming....they were all booked prior to our arrival....So when you book your trip...book your dinners.Make sure you ask if they are included in the all inclusive...some are and some are not.The Service was Exceptional...very professional...The Beach is soooo beautiful...Topless bathingis premitted and 30% did it...young and old alike!Make sure you weigh you luggage...cannot be over45 pds at the island and 50 pds in the states.Carry an extra $100 for unexpected expenses, likethe tourist tax...extra weight...The Presidente Beer was Great...free flowing 24/7,as well as the liquors....BahamaMaMa with DarkRum was Wonderful....You will not be disappointed!!! The Best timeto go (free of bugs) is April and Early May.\n\nReview 38:\nGorgeous resort       small beach bar\n\nReview 39:\nParadise on earth ! Beach beds\n\nReview 40:\nPunta Cana Princess My boyfriend and I stayed at the Punta Cana Princess in May and our experience was wonderful. It is a pretty quiet resort and a perfect getaway for couples, with lots of time to focus on each other. We were very pleased with our room, it was on the top floor and we had ocean view. the staff was very friendly and polite and we had no problems whatsoever. The food was good and everything was always clean and well maintained.I would highly recommend this hotel to couples who are not really into the party scene.\n\nReview 41:\nBeautiful Resort, Beach and Ocean\n\nReview 42:\nNot a 5 star Beautiful resort. We stayed in the 5000 building which was at an excellent location....close to the pool and beach; the rooms are clean and spacious. Our favourite restaurant was the seafood restaurant at the PCP......seafood was very fresh. However, we receive indifferent services from their staff. The service from the a la carte restaurant was excellent. Same cannot be said for the bar in the pool. We went to get drinks and we were told they were closed (before 6pm) and therefore would not serve us. However, when we turned around, the bartender continued serving his other guest who were mainly spanish speaking. Also, one of our excursions got cancelled and we were never notified of it. We waited in the lobby before 7am the day of the excursion for nothing. The concierge said that they try calling our room the day before but no one was there. They left us no message or note.... nothing to notify us. Very disappointing. Not what you would expect from a 5 star resort!\n\nReview 43:\nThe trip of a life time it is a place where every woman feels like a princess and every guy a prince. The staff is the greatest, you cannot find better staff anywhere. from the lobby, maids buffet and beach, the best staff ever..i will return to this resort for sure.everything was perfect.\n\nReview 44:\nRelaxation At The Spa.......       Beautiful Beaches Everywhere\n\nReview 45:\nGirls getaway       landscape\n\nReview 46:\nGood place to lose weight My sister and I (both seniors) just returned from a week at Punta Cana Princess...We were very disappointed with the food.Our accomodations were acceptable, but the resort, while beach front, goes very deep so from the main lobby to the beach is a walk of at least 2 city blocks.Beach towels are only available at the activities center on the beach, so if you are only going to the pool it is a long walk for a towel.Our sheets were not changed for 5 days and only after we requested the service.We were told if we wanted our sheets changed we should strip the bed!!!! !We ate at the Rio Grand for Tex Mex...it was the best food we had all week, but the Cesaer salad was made with head lettuce and swimming in dressing.We also went to the Oriental Restaurant...the worst food we had all week, altho' it was a l carte, we really could not order from the menu, the courses were just delivered.Nice beach, friendly staff, lots of birds and mosquitoes.\n\nReview 47:\nNice resort, terrible food. This appearence of this resort is excellent! Most of the staff is great. The food was not that good. The best meal I had all trip was at Wendy's at the Punta Cana Airport. My wife and I both got sick on our 3rd day there. I can only attribute it to the food since we had not drank much at all. I will definentally go back to Punta Cana but not to the Princess resort.\n\nReview 48:\nAlmost Perfect       Christimas\n\nReview 49:\nParadise found, what an escape!!! At the Italian joint on the resort.\n\nReview 50:\nThanks Trip Advisor       Sunset over the Buffet\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 22915, "query_start_index": 22917, "query_end_index": 22917, "truncation_seperator": "... 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{"id": "256541", "pid": "256541", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed in a room with a balcony overlooking the harbor. The room is nice and spacious with the most comfortable bed ever. It took a lot of willpower to get out of that bed! The beddings are of high quality and the bed was soft, yet firm. Watching the sunset from the room\u00e2\u20ac\u2122s balcony was magical and highly recommended. Wish the balcony was furnished with at least a simple chair to sit on, however. The hotel is in a good location with good restaurants within a short walk. The hotel is huge and, from what I can see, serves quite a lot of tour groups as well. As a result, the lobby can be quite busy at certain times of the day. And probably because it\u00e2\u20ac\u2122s a big hotel, I had to queue up for about 5 minutes during the check-in process, which could be off-putting if one just arrived from a long plane ride. Overall, I\u00e2\u20ac\u2122m very pleased with this hotel especially with their bed! Will stay here again for my next visits to Sydney.\n\nReview 2:\nWe stayed in this great hotel for 5 nights 5th-11th jan, we had a harbour view room on the 8th floor the room was very spacious and modern. The bed was very comfy and the bathroom was big and decorated lovely. Our veiw onto darling harbour was wonderful looking right out onto the aqurium and we could see the whole harbour. All the staff in the hotel were very friendly and the concierge staff were very helpful, we stayed b&b and found the breakfast food exellent with plenty of variety. The hotel was very central for the city shops & chinatown just 5 mins down the road, i would not hesitate to book this wonderful hotel again.\n\nReview 3:\nSheraton's reputation sure doesnt mean what it used to. This hotel is dated and dingy. We stayed here for 2 nights - the location IS Darling Harbour, but there are at least 20 other hotels to choose from with the same great location. For the price we paid $220AUD a night - you would expect a little more. The rooms are tiny and havent been renovated for quite some time. The vent in the bathroom was blocked and filthy. Disgusting. Our rooms were on the first floor - the traffic noise is so loud its almost unbearable, the walls are paper thin (so thin, that we could hear the people next door hanging their clothes on the hanger) - and very noisy hallways. Beds are old and uncomfortable. I stayed here 3 years ago and thought I would try it again in the hope that it had been \"upgraded\" - my mistake.\n\nReview 4:\nWe stayed for a week in January 2012 on a room only basis overlooking Darling Harbour. Overall we could not fault the hotel, room or the hotel housekeeping.One thing I would say is that we were there on Australia Day and to see the Darling Harbour fireworks from the comfort of your room was a great bonus. To the right of the hotel their is a short cut which will take you on to the harbour with all its bars and restaurants and the ferry to Circular Quay. Sydney Harbour Bridge. the Opera House and Circular Quay is about 25 mins if you don't mind walking. The \"Free Walking Tour\" of Sydney is 6 mins from the hotel and is an ideal way of getting to know the city. Opposite the hotel there is a small convienance store for any drinks or snacks you might one to purchase during your stay. Would I stay here again. YES\n\nReview 5:\nStayed here in November 2007. Great Service by reception, concierge and restaurant staff. Nice room overlooking Darling Harbour. There is a walkway adjacent to the hotel, to Darling Harbour so you don't have to negotiate the roads, however, there are steps, so this would be difficult for disabled people or those with toddlers. We had a room on the 7th floor and it was very quiet, the bed was the most comfortable one that we stayed in on our tour of Australia and New Zealand. The breakfast is expensive but there is a good choice. However, there are restaurants in the harbour serving cheaper options. It is about a 20 minute walk to the bridge, but you can take a ferry for about $5 (aus). The restaurant is expensive, but there are plenty of other restaurants in the harbour to choose from and the hotel pub serves good cheap meals\n\nReview 6:\nThis hotel has a great location and good and friendly staff but the rooms are noisy with little soundproofing. I was woken every morning at 7am with adjacent doors slamming, guests talking outside my room and even hearing my neigbour take a shower. I have stayed in loads of hotels and can not see why management has not done something about this. I stayed in a room with single beds, these were tiny and moved everytime you turned over. These may be suitable for kids, but not for adults. The hotel also promised free water and coffee with an email prior to arrival - not of these materialised. I spent two nights at the Westin Sydney, and although slightly more expensive, was a far better hotel. Four Points Darling harbour comes accross as a budget business hotel, not some place to relax in, with no pool. I would look at others!! !\n\nReview 7:\nI am reasonably used to the Sheraton chain for business travel, so the first shock was to jump out of the car and find that I had no valet parking. It wasn't that much, but I was running late for a meeting, and this made me another 20 minutes late again. I had prebooked parking so I had assumed that, like other Sheratons, there would be a valet service. Apart from that, very functional as most Sheratons are.\n\nReview 8:\nStayed at the hotel for 13 nights and really enjoyed my stay there. I had a room with a view of the harbour which was great, there was nothing better than waking up to clear blue skies and the view of the aquarium and restaurants. It was really close to a lot of the attractions, which made it a great base for a stay in a Sydney. The Sydney Tower was 5 minutes away and the Harbour bridge and Opera House where 20 minutes walk away. The hotel room was of a good size, although the internet was not free, the hotel gym was good which made up for it.\n\nReview 9:\nThe room andante bathroom was clean, huge plasma screen tv which I didn't use but it's there if you need one. to be honest I didn't use much else of the facilities so cannot comment on breakfast/food etc. There is wifi in the reception area but not in the rooms. Location is 5 minutes from darling harbour with by access from the stairs or by walking round the road towards, a little longer but if the stairs are a problem then this is the way to go. Staff were always helpful.\n\nReview 10:\nThe room was very outdated and run down... along with the rest of the hotel. Carpets were damp and felt dirty to walk on. The room was really in desperate need of a clean. Old TV... actually everything was just old and dirty. View was ok (we were sort of facing Darling Harbour) and location was great (short stroll over the bridge to Darling Harbour).\n\nReview 11:\nThe location is the only positive and it is not enough to overcome the many negatives. Staff ranged from surly to uninterested, the requested early check in resulted in a check in time later than advertised regularly, parking lot view in a room with flooding bathroom issues. Outdated decor and having stayed at quite a few four points and starwoods hotels around the world I am surprised that either company remains affiliated with this hotel.\n\nReview 12:\nVery nice hotel and good value in the CBD. Nice staff, decor and views. Good location (close to Darling Harbor and the CBD). Excellent breakfast buffet. My only very minor critique was that the staff weren't able to recommend a running route. All round very good experience though.\n\nReview 13:\nThe location of this hotel is good, but apart from that there isn't much to write about this hotel. The rooms are small and the hotel looks very old. Worst experience was having stayed on a room rate which included breakfast and a bottle of water, i was charged for bottle of water, after having checked out from the hotel. They just charged my credit card and sent an updated invoice. I sent 2-3 emails to the hotel inquiring about this, and no one even bothered to reply. Being an SPG gold, i think this was my worst experience at an SPG property.\n\nReview 14:\nThe rooms are very tired and bathrooms are small and weathered; mouldy and outdated. Staff were stiff and not obliging. Location is very good and handy to the city. very poor internet access so poor in fact that we needed to move to another hotel because it was so poor and expensive. Overall we felt that there was no WOW factor or anything keeping us there for too long when there seemed to be so many other nicer hotels in Sydney. Brekfast also was very average.\n\nReview 15:\nWe arrived late evening after our flight from the UK. The reception staff were welcoming and helpful. Cases were taken to the room which overloked Darling Harbour. The room was clean and air conditioned with all the accessories you would expect to find and the bed was very comfortable. Our deal included breakfast which was excellent. It was a help yourself buffet style with a wide variety fruit, cereals, & cooked foods of very good quality. The staff gave a very good service taking finished plates/dishes away & replenishing tea & coffee. We did not use the restaurant for lunch or evening meals. The hotel provides a free internet service for guests with two terminals adjacent to the reception desk. Our room was cleaned daily to a high standard. The concierge team were helpful & knowledgable. The hotel is ideally located for Darling Harbour and the shopping areas. The restaurant & bars around Darling Harbour are quite expensive however a ten minute walk will take you to Chinatown were you can get much cheaper food in the numerous food courts. We would have no hesitation in returning to this hotel or recommending it to others.\n\nReview 16:\nFirst the positives: the staff is excellent. From the Bellman to the front desk to the SPG Platinum desk manager (Rachel), the staff is very sociable, helpful and super professional. Now the negatives: as you enter the hotel lobby, you are greeted with a smell that is a mixture of old building, food, air freshner that you would not confuse for something pleasant. The rooms are small, old, carpet full of stains, utensils in the room not clean, bathroom so-so. Even the suites are not impressive for a Category 3 Starwood hotel. Look for deals at the Westin or Sheraton which are better located and are much, much better hotels (I have stayed at the Westin and have gone to the Sheraton). Net-net: skip this hotel, not on par with the Starwood brand.\n\nReview 17:\nWe stayed here on the weekend for a work function. What a dive! The rooms were old and tired looking, with the funiture all chipped and paint peeling off. There was pubic hair in our bath tub! And our towels stank of cigarettes. One of my colleagues rooms still had a half drunk bottle of wine and two dirty glasses out on the table from the previous tenants! Also our bed was two singles pushed together and were hard and uncomfortable. Only plus of this hotel is it's in a good location, walking distance to the Harbour and all the restaurants. Not worth staying here for though. Oh yeah and they charged $36 parking for the night, rip off!\n\nReview 18:\nFantastic location; helpful, efficient, and professional staff. A bustling hotel that seemed to be popular with both tourists and business people. The early check-in and (unrequested) room upgrade were appreciated. I can recommend this hotel without reservation.\n\nReview 19:\nIn terms of location in SYD CBD, i think 4P wins hands down. From Kingsford airport, its around a 25min drive via shuttle bus ($14 per tix), much cheaper than taxis. It is just at the harbour and very near to Maritime museum and beachfront eating/bar places. A short $5 ferry ride will take you to the Sydney Opera House Entering the hotel, lobby was elegant and had a good feel to it, hotel has 15 floors and i was lucky to be upgraded to a room suite on the top floor which had a separate living study area and bedroom, so that was a nice touch Room decor was kinda plain and do need some re-work. In-room internet was also quite pricey at AUD$24.50 per 24hrs. in the Lobby the hotel has free Wi-Fi but connection was slow. Bed was extra soft and surprising very good to sleep, thus it gave good rest quality Breakfast was not too bad with the usual continental stuff and hot food and costs $35 per head Overall, a very pleasant stay and if I am back to SYD, I will stay at 4P again\n\nReview 20:\nNot one negative thing to report. My partner & I stayed for 3 nights and 4 days on the 8th floor. Walked in and was greeted strait away. Reception was very pleasant & my partner and I were given a free room upgrade from a city view to harbour view. I wasn\u00e2\u20ac\u2122t expecting much with the room and was so surprised, the room was lovely! Oh what a stunning view! All room facilities are great and all in working order. I was having trouble with the safe, called reception to advise, maintenance man was there within 10min. Features were great - tea, coffee etc, bathroom freebee\u00e2\u20ac\u2122s replaced daily, plasma TV, extremely comfy bed & pillows, desk, internet access (paid), lovely bathroom I could go on! Its in a great location walking distance to everything. Enjoyed our stay so much and upon leaving the concierge printed out our boarding passes for free. I highly recommend!! !\n\nReview 21:\nThis was the most affordable accomodation which was available at the time through wotifn darling harbour. We Would of preferred to of booked directly through this hotel as we were staying with another four couples, but seems like wotif has some specials sewn up. Wonderful view from the windows overlooking Darling Harbour. The staff were delightful and fantastic particularly at the reception area. The subsidised car parking area is across the road - at a cost of $40.00 it is a bargain during the Christmas eve rush hour if you plan to do so some last minute christmas city shopping. The rooms are a little in the smallish size - the bathrooms are even smaller, yet, the comfortable King size bed compensates for any short comings. Breakfast at the buffet would please even the fussiest of people. The choice and selection of foods was out of this world. No noise was heard from where we were staying on the eight floor and all of our friends thought exactly as we did. We will all stay here again\n\nReview 22:\nWe stayed here with a few issues to mention. On the first evening we decided to eat in the hotel restaurant, never again. the food was ok but the staff werent exactly consistant with what they were doing. we initially didnt get charged for a bottle of wine nor sparkling mineral water. however the waiter realised and broguht us another bill about 15 minutes later. Understandably they were busy but in the world of technology how did we get served the wine and water without it going through a system, definately not sure. We used the automated check-in system which overcharged our card but management seemed apologetic even though reception didnt really care They have a long way to improve but maybe slowly getting there. The location was fantastic\n\nReview 23:\nThis is a 4 star Sheraton so those expecting 5 star quality and amenities will be disappointed. The location of this hotel is fantastic, right amongst all the Darling Harbour restaurants for dinner and a short walk into the city centre. The room I had was fine, it was clean, quiet and the bed was comfortable. The reception staff were friendly and nice and smiled and asked how my stay was upon check out. The buffet breakfast was good but I have had better and it was hard to get the attention of a staff member a couple of times. Overall it was good and I would stay here again.\n\nReview 24:\nWe stayed at the Four Points in Darling Harbour our first 3 nights in Australia. What a fabulous location! We really enjoyed the sights and it was right near everything - easy walking distance to so many things. The service was fantastic and the breakfast buffet was amazing! A short cab ride away was the Opera House, Sydney Bridge and other shopping and restaurants. So much to see! Would definitely recommend staying here!\n\nReview 25:\nStayed 3 nights, found hotel to be expensive, tattly to tired, breakfast to be avoided - dreadful and VERY expensive - go to starbucks - or Subway on the harbour a 2 minute walk - and have a better breakfast with a better view and at 20% of the cost! Found the room \"City view\" onto noisy narrow street - no view - very dark - but size ok - bathroom looked very tired and needed updating. Might consider again for location if deal was right.\n\nReview 26:\nLocation is excellent and compared to other hotels I've stayed at in Australia, this one is the closest to anything North American you will find (if you want that). Many hotel rooms in Oz are quite sparsely furnished and rather cold, but these are similar to a Sheraton in North America. There are enough different things to see around Sydney and it's nice to return to comfort and familiarity at the end of a day. I am picky and I've stayed at many hotels around the world and I've chosen to stay at this one again this month. I stayed here in March after checking out of another nearby hotel I had booked online (Citigate). No Wifi in the room was a drag, but free wifi in the lobby helped. I wasn't crazy over the restaurant, but the pub was ok and Darling Harbour is within walking distance with great restaurant selection. The fact that I am going back again says it all. It's pricey, but everything downunder is. Harbour view is spectacular and Starbucks is not too far way. Bring your Via ready brew. There is a kettle in the room.\n\nReview 27:\nI stayed here for one night in September on a business trip and did not enjoy my stay. The walls are paper thin and I was woken by late night antics in room next door before being woken by the occupant of the room on the other side and their departure at 0500. Small rooms, very casual service and reluctance to provide a tax invoice on departure were also a problem. I would rate this hotel as 3 stars and advise those wanting better value in Darling Harbour to look elsewhere. The cab driver warned me when dropping me off but I didn't take his advice.\n\nReview 28:\nThe rooms were too noisy, the walls were thin so I heard the noise from the other room's and my room had a street view so people leaving the bar kept waking me up. I wouldn't recommend this hotel to people who like their sleep. Also there was no cereal bowl in my room so I had to buy the expensive breakfast at the hotel. And the bed\u00e2\u20ac\u2122s weren\u00e2\u20ac\u2122t comfy. The one good thing about it is I could check in late.\n\nReview 29:\nBooked this via expedia. Paid in advance in may for a bay view room. Despite this hotel reservation being pre-paid for when we arrived to check in they tried to give us a room without a bay view. I queried this since we had paid extra in advance for a bay view. 10-20 minutes later they said we had a room with a bay view . This room was in fact on floor 1 which meant our bay view was actually the back of the aquarium and the coach car park. It was technically a bay view room but not as adverised., see our photos. Pub attached to hotel was nice but closed on Sundays ( we were there sat eve to/tue morning) bar food was a very restricted \"room service\" menu. Bar staff v nice but pub empty when we used it so no atmosphere. Hotel wi-fi/internet access was a whopping \u00c2\u00a36.00 per hour or \u00c2\u00a312.00 per day. Reception staff V surley but rest of staff very nice.\n\nReview 30:\nOur 2 night stay prior to a cruise was comfortable. All services were available and staff was friendly, knowledgeable and helpful. Darling Harbour is a great place for wandering, picking up the Explorer bus and seeing the whole city. 15 minute walk to the cruise piers and lots of easy harbour area touring. This was actually the nicest 4 Pts of the brand that we have experienced.\n\nReview 31:\nGreat location, plenty of good eateries but rooms ate pretty average. One most concerning practice is the lack of top sheet on the bed, just a doona. Service is pretty good. You have to pay $40 for parking per day for the privilege of the location. Food on the restaurant is average.\n\nReview 32:\nThis was my second stay at the Sheraton on Darling Harbour in 2008. I was impressed (both times) by the standard of service. All staff were very welcoming and helpful at all times. I had a twin room harbour view (both times) which was excellent. Very comfortable bed and the room furnishings are adequate. I was impressed with the airconditioning. One of the few times I have found airconditioning that was comfortable, quiet and not needing to be adjusted or turned off at night! Another plus.....the walls are very well insulated so noise from nextdoor isn't an issue! The breakfast in the restaurant was a good standard and also catered for my gluten allergy without a problem. Very well located, within easy walking distance of Darling Harbour and the CBD. Will definitely stay there again.\n\nReview 33:\nI stayed here for 3 nights. It is a 4 stars hotel so can't compare its amenities with Four Seasons or Westin, but our room is facing the habour, very clean and well maintained and it certainly gives you the best value. The location is right in front of the Darling Harbor and it is an easy walk to QVB, Paddy's Market, China Town. We even walked across the bridge to the Fish Market. There's a stop of the free Sydney bus route 555 in front of QVB which can take you further to Opera House/Quary. But what impressed me most is the constant excellent services of the hotel staffs - from front door, concierge, housekeeping to restaurant, and that made me give it a perfect 5.\n\nReview 34:\nWe stayed the night in a harbour view room so we could view the fireworks from our room. I was travelling with a disable person so viewing the fireworks from our room was ideal. I was given a room on the 2nd floor with a tree right outside our window and another on the left. I was not happy with this considering it was $525 for the night for harbour views. Upon speaking to the assist manager on duty he adivised there was no other rooms available and I could still view the fireworks in the sky and perhaps not down into darling harbour. I was more irritated at 9pm when the first fireworks started and we couldn't view all fireworks in the sky because the balcony for the room above obstructed the fireworks sky view. I was totally ripped off! When I rang and made the booking I was reassured I was getting a room that would have full view of the fireworks. The room I was given should have not been given to anyone on NYE as a harbour view room. What a disapointing night!\n\nReview 35:\nI stayed here for 2 weeks on business and this was an excellent location for both business and pleasure. I found all the staff friendly and the place was always spotless. The gym was well equipped and there was lots to do in the area. Tony the concierge was excellent and he brightened up my morning daily!\n\nReview 36:\nPlanned a four week vacation to Australia and found trip advisor to be totally helpful to me, felt like I should share my experience. Hotel is great, great location, really comfortable beds, especially after flight from the UK. Darling Harbour is great for restaurants and bars and hotel is within 2 mins walk. Go to the Blue Mountains in Sydney and use Oz Trails for the trip - superb. Have a great trip.\n\nReview 37:\nThe hotel was great, but everything was expensive. The internet was $25au a day. All the shops and cafes you want are right a short walk away. There is the City Laundry a few blocks away and a bunch of bars close by. The Opera house is a long walk away, but it is a very nice walk. the Harbour view is much better than the city view. My room is looking into a parking garage. Housekeeping could not figure out what the Do Not Disturb signs meant until the front desk was notified and only cleaned when the sign was removed. Health club is wonderful. Front desk was very helpful.\n\nReview 38:\nRoom clean, bathroom clean, breakfast good, close to Darling harbour, plenty of staff to assist you. If you want a pleasant trouble free stay, this should suit\n\nReview 39:\nStayed here while on my honeymoon over the New years eve. This hotel is all about its location - bang on the Darling Harbor and walking distance from attractions like the Sea World, the Observation deck, shopping area, etc.Other sightseeing attractions, though a little far off are very well connected from Darling Harbor. From the Sydney harbor u can come back to ur hotel and continue the new year celebrations on the Darling Harbor. The hotel had very courteous staff and decently decorated rooms.\n\nReview 40:\nThe Four Points is well located next to Darling Harbour, a short walk from the CBD. Room was excellent and the staff all very friendly. By far and away the best thing being that they were able to get me into my room at 08:30am, which means so much when you\u00e2\u20ac\u2122ve just arrived after a 24-hour flight. The \u00e2\u20ac\u0153city view\u00e2\u20ac\ufffd room had a fairly terrible view (see attached photos) but I\u00e2\u20ac\u2122d stayed in other hotels on Darling Harbour and hardly ever looked out of the window, so nothing lost there really. But if this was your first stay in Sydney, you\u00e2\u20ac\u2122d be wanting to pay the little extra for a harbour view room. With all the restaurants, bars and other food outlets just next door in Darling Harbour, I never ate or drank in the hotel so can\u00e2\u20ac\u2122t comment on the quality. But the restaurant/bar did look pretty good. Probably the best of the Darling Harbour hotels I\u00e2\u20ac\u2122ve stayed in and one I\u00e2\u20ac\u2122d definitely book again.\n\nReview 41:\nWe stayed here on our Honeymoon for four nights. Great Hotel. The staff were really helpful, breakfast was great and the location is brilliant. Loads to see and do at Darling Harbour and all within a 5 minute walk. Rooms were fab and the bed so comfy. The only downside was the cost of the internet access - $27.50 per day.\n\nReview 42:\nhate to be predictable ...but this is in a great location. staff are friendly and efficient although check out queues were a bit long (mostly because of a troublesome man who had no working credit card and yet still assumed he could move on regardless!) a good base to explore this city..my wife and i stayed there as part of a wedding anniversary trip....the porters etc were so nice and we were up graded to a suite which was absolutely beautiful. we were also provided with a botlle of bubbly and chocs.and a card! beautiful touches! id have no hesitation in recommending this hotel for visitors....only drawback ,if it is one, is that the front bar is quite quiet.....but who cares...uve the whole of sydney to explore! we spent 6 nites there...and while that may have been slightly too long for a stay in sydney in our opinion it is certainly a thumps up for this hotel\n\nReview 43:\nI've stayed at the Sydney Sheraton Four Points previously, and it's a good hotel, and this time was a good experience. BUT, they annoyed the heck out of us with their many fees. It costs money to use the office center, the breakfast was good but hugely expensive, and then the rooms aren't cheap either. The hotel is nicely located in Darling Harbour, but there's lots more of Sydney that's worth exploring beyond this area. If you want a great hotel that's spotless and easy, and close to tourist interests, this is a fantastic choice. Just be ready for lots of fees!\n\nReview 44:\nChecked in and was told I had been upgraded to harbor view room. That actually meant a standard room with a pretty useless balcony as it was facing the busy road that cuts you off from the harbor. Room smelt musty and old. Finishings tired and worn in places. Small TV. Internet service was patchy at best. Same for all my colleagues. Breakfast was perhaps the best part of the stay albeit in an 80's like environment. Just dont get there when it's busy however. The 2 staff struggle to seat everyone and get upset if you dont wait to be seated.\n\nReview 45:\nThis is a good hotel, and the location is excellent - right on Darling Harbour within easy walking distance of main city area. Getting in and out of location on Sussex Street in peak hour can be annoying. As for the views - almost all floors on the harbour side get great views, all rooms on city side effectively get none other than other buildings. Breakfast OK, and nice that you can sit outside if you like.\n\nReview 46:\nStayed here while on business in Sydney. It was great being close to Darling harbour, plenty of places to eat/drink after work and a short stroll to QEB, the strand, Meyers etc for some shopping. Check in/out was quick and friendly, and the concierge was very helpful. The rooms were a little on the small side (city side room) however, perfectly reasonable for a solo business traveller. The bed was comfortable and I had a great nights sleep. So a big tick for convinience (I prefered staying here over circular quay) and no complaints about the service or amenities.\n\nReview 47:\nThe Four Points is right in Darling Harbour overlooking the Sydney Aquarium. It is convenient to the public ferry system, and is a longish but do-able walk from Circular Quay and the Rocks. Our room was on the harbour side with excellent views, but this side of the hotel is also next to an expressway, so it can be a little noisy. Internet fees in the business center were maybe a little expensive, but there is an internet cafe across the street. Parking is also expensive (AU$30/day!! as of Sep 2006) but at least the garage allows you to come and go as you please unlike daily parking in typical city garages. Aside from that, the room was at the better end of the comfortable scale as far as hotels go and was very tidy. The staff was friendly and we paid a reasonable price for staying right in the CBD.\n\nReview 48:\nThis hotel overlooks Darling Harbour and is a 10 minute walk to the Sydney Opera House. It is close to everything you want to see. The rooms are well done, staff is very helpful, and rates were competative.\n\nReview 49:\nThis hotel is ideally situated across from the bustling Darling Harbour with all the restaurants and bars you can imagine, a very busy hotel which cater for business people with many conferences on-going which can sometimes be a little daunting with the amount of people the hotel accommodates. an hidden gem is the small \"pub\" the Dundee Arms at the side of the hotel, excellent food and drink at reasonable price. overall a good central hotel in a good position. Rooms nice and clean with good services.\n\nReview 50:\nStayed here for 5 nights. Location is fantastic! Very impersonable Hotel- seem to be treated as a number as opposed to a valued customer. Very expensive also. Got a massive shock at checkout when I was charged 130dollars for a phone call to Ireland that lasted just over 10mins. Now I know I should have checked before I phoned but I presumed(incorrectly) that international phone rates would be the same as in most hotels! Unfortunately I was wrong. 13dollars per minute is nothing short of extortinate!! When i queried this with staff I was told this was just hotel policy!!! Very disappointed.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31293, "query_start_index": 31295, "query_end_index": 31295, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 1123, 1766, 2582, 3412, 4261, 5110, 5533, 6094, 6583, 6948, 7405, 7699, 8261, 8739, 9893, 10658, 11313, 11588, 12585, 13470, 14483, 15248, 15842, 16280, 16734, 17785, 18352, 18774, 19647, 20041, 20337, 21144, 21831, 22821, 23140, 23558, 24149, 24321, 24834, 25759, 26095, 26982, 27563, 28121, 28545, 29127, 29949, 30168, 30686]}
{"id": "256637", "pid": "256637", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Sheraton on the park used to be decent. It is in a great locale, but service and maintenance have really been neglected. The beds appear very old and saggy. The fittings in the bathroom and desk are aged badly. Check-in was so very slow and many people with only one checkin assistant - so annoying when you arrive at a hotel and you have to wait so long to get to your room. Room service was slow and poorly. Food was cold and I called them to say and she was very rude on the phone. Everything like breakfast and coffee is expensive - a rip off. Don't stay here - try another hotel instead\n\nReview 2:\nSheraton OTP I arrived late, after a long day and intense workshop. Check-in was very slow, the room a good size but OVERLY scented with air/carpet freshener... so much so, that it caused my eyes to stream. I'm 6ft4 so having two single beds was pretty impractical. I called the front desk and was told I would be called back immediately... 20mins later still no call( at 11.30 on a week night). Returning to the lobby and explaining my situation I was told, there were no rooms spare and no one had ever complained about the room scent previously - there was nothing I could do unless I upgraded myself to premium suite. Despite a booking which clearly showed KING SIZE I was too tired to checkout and begrudgingly went back to my room taking two antihistamine, vowing to Tripadvisor my experience. Disappointingly, two of my colleagues who stayed in the hotel that night also had poor service after complaining about the room standards - perhaps not unique. I wouldn't recommend this hotel and certainly won't be back to stay...\n\nReview 3:\nStayed here recently in a club room. Rooms are small and a little tired. Superb location. However the biggest disappointment was the service, particularly in the club lounge. The staff in general were arrogant, unhelpful and tended to serve only those return customers and leave the rest of the guests to help themselves. Front desk staff were equally as unhelpful. When I checked in I got offered a room on the 5th floor (had requested a high floor), then the 6th floor when I asked for a higher floor, and then when I expressed confusion as to why my request was not granted, the 14th floor. Interesting. Also found the bathroom dirty, shower dripped, air con noisy in room and room noisy with traffic noise (windows not sound proof). Unfortunately I will not be returning and would much rather stay at the Westin where they treat you like a person and not part of the furniture.\n\nReview 4:\nI travel to Sydney regularly and I was most disapointed in the Sheraton on the Park. I do not normally complain about a property but in this case there were some real problems. I started well so pleased with the location and the initial impact was very impressive but it is a mirage. I started with my check in that was smooth and the it all went down hill. We went to eat at the Botanica well the food mostly overcooked and just not what we expected . We went to the suite and ordered room service it was timely taking under 1 hour but the food was worse. The worst steak full of gristle. Just ordinary meat I would hesitate feeding to my dogs We noted that the bathroom had a not so clean smell to it we wiped the wall with some damp tissues and it was dirty. we also found the foyer quite unclean. Perhaps my standards are too high but I detailed all the issues to the General manager 4 weeks ago and as of Today no response. Perhaps you can not defend the indefensible. By the way we never got the morning paper.\n\nReview 5:\nThis hotel has an inflated reputation which I fear often sees it mistaken as competing with the very best of Sydney hotels. Whilst still five star standard, it is a second or third tier five star hotel in this city. Where I think it falls down is the care within which service is provided. Whilst efficient, my experience was that it was largely short, sharp and lacking any warmth - except for staff in the pool/gym, and maintenance. Other assessments - pool has a nice view but lacks space for your stuff. Bar really lacks atmosphere and staff are cold almost to the point of rudeness. Location is great for shopping and nice opposite the park. Although if you want to close to a nicer green space, and to Circular Quay, consider the Intercontinental, Sir Stamford or Quay Grand. Rooms are satisfactory but if you choose to book here go for a view of the park rather than noise, equipment and sub-standard rooms at the rear. If you want to stay somewhere nice in Sydney there are better options available so have a good look around before booking. Consider too the outrageous $8.00 delivery charge for room service.\n\nReview 6:\nWe are in Sydney at least 5 or 6 times a year and when we can the Sheraton on the Park is our choice of place to stay. Try and get the park stay and play deal which is normally about $280. It includes parking and breakfast for two. The breakfast is possibly the best I have had anywhere and great value when you get it as part of the deal. Rooms are of the standard you would expect and you will want one of the beds to take home. I also like the bar for a drink before dinner, great selection and very relaxing. You are walking distance to most of the good places to eat in the city. Like most sheratons the service is not over the top but your needs are catered for and the staff are helpful. One little tip is we always take our swimmers, summer or winter as the pool way up on one of the top levels has a great view.\n\nReview 7:\nStayed for 4 nights over Christmas. The Hotel was full & staff stretched to the max. We had a cleaning towel left in our vanity sink one day & another day one of our used bath towels was left in the corner. The breakfast was feral, way too crowded & after lining up for everything the selection was mediocre, they ran out of room & had to overflow guests into a freezing conference room with a limited buffet. Location great but very disappointed.\n\nReview 8:\nIf you can put this on the Corporate credit card... Go for it. Expensive, but great. Although, took an hour or so each morning to bring my car up.\n\nReview 9:\nMy wife and I stayed here just before Christmas and had a fantastic time. The staff were excellent and high standards were maintained throughout our stay. We booked our room on-line and received one of there inclusive offers which included a fabulous breakfast and proved to be good value for money. The quality is reflected in the price you pay but is worth every penny when you consider the alternatives around Sydney. This was located across from Hyde Park which is exactly where I wanted us to be and provided the level of luxury I was looking for, the Sheraton did not disappoint on either count.\n\nReview 10:\nI travel to Sydney every few weeks on business and typically stay at the Sheraton on the Park, and whilst it's by preferred hotel in Sydney I'm increasingly disappointed by the service, specifically at check in. The hotel is very conveniently located, the rooms are comfortable, spacious and well appointed, and the hotel facilities including the lounge, business centre and health club are all very good and the breakfast is excellent. As an SPG gold member I'm entitled to automatic room upgrades (upon availability) and whilst usually the staff are friendly and accommodating, I've now had two bad check in experiences in recent months including rudeness and general foul attitude from one of the assistant managers Christiann. Perhaps the Sheraton should invest in some common courtesy training as (some of) their front desk staff and managers poorly represent the brand.\n\nReview 11:\nI have reviewed this property before but after recently having a not so good experience at another Sydney hotel I thought it was appropriate to review it after my stay this weekend. The single best world to describe Sheraton on the Park is CONSISTENCY. I booked a city view room special via the Sheraton web site for $199.00 and couldn't have been happier. The room was large, very well appointed and the bathroom fantastic. The Sheraton on the Park has always been consistently very good. Thank you Sheraton for a great weekend.\n\nReview 12:\nCompared to other hotels you could stay at in Sydney, for similar prices, I would steer clear of this one. Whilst the rooms are quite large and comfortable, if you get the right room, and the view across the park is lovely, especially if you can see the harbour in the distance, the service at this hotel makes the stay not worth it. I have stayed at this hotel several times when visiting Sydney for both business and pleasure (not my choice), and would not stay there again. The staff seem to run the hotel as though it is a training establishment or a factory. It was more like a place filled with uni students who were having a great time socialising with each other, but forgot the job at hand ... they're working in a hotel ... and YES ... there are customers! They demonstrate a lack of knowledge, are immature and lethargic. I will not go into spelling out the numerous examples, because they are just that ... numerous. Perhaps this is the sort of hotel that appeals to a certain crowd ... that would just look for the Sheraton name, rather than quality.\n\nReview 13:\nThis hotel was a very pleasant surprise. The GM does an amazing job with the staff - polite and efficient.. Taxi ride from airport is way better then the bus.. You can walk everywhere and the park is beautiful. Rooms are spacious and clean. Buffet was great and shopping/sightseeing is very simple. Love it! We'll be back!\n\nReview 14:\nThis is a great sheraton property. It is very centrally located and the rooms are great. The fitout is exceptionally good and the views (over the park) are very nice. The rooms are exceptionally clean and all the common areas are bright clean and well maintained. The hotel is in a great downtown location and are very close to the harbour. The staff are excellent and i could not fault any aspect of our stay. I would also mention that the facilities are (as you would expect) limited because of the downtown location but this did not limit my stay in any way.\n\nReview 15:\nI stayed at this hotel for one night, on arrival I found the staff to be \u00e2\u20ac\u0153stuck-up\u00e2\u20ac\ufffd and not very welcoming, manly the front desk and porters. The hotel itself is very nice and the rooms are very large and newly renovated. My room didn\u00e2\u20ac\u2122t have any view just one straight into the concrete wall of next-door hotel. Due to the staff\u00e2\u20ac\u2122s attitudes I don\u00e2\u20ac\u2122t think I would stay here again.\n\nReview 16:\nThis was a lovely hotel and our room overlooked the park. The room itself was spacious and very clean. The choice for breakfast was excellent and the service we received was very good - I sadly left a bag with 2 bottles of champagne at the terminus and the Concieage did everything he could to see if it had been handed in. The location of the hotel was great, very central and I would recommend it to travellers. We stayed 4 nights and would happily stay again.\n\nReview 17:\nVery enjoyable stay at Sheraton on the Park. Friendly and efficient staff at reception.Spacious rooms and ideally located a short stroll to the new Westfield complex. City view just looks directly into the Stockland building but wasn't expecting alot. Well appointed gym and health spa (pool, sauna, steam room etc.). Can recommend paying the extra to include the Executive Lounge as the facilities,food and staff really made it a memorable experience. The only small negatives were one of the window shutters was broken in my room and some blood stains on one of the pillow cases.\n\nReview 18:\nWhenever my husband and I visit Sydney, we are sure to stay at the Sheraton On The Park. Service does not get any better than this. The staff are so attentive and lovely. The rooms are divine. Our last stay we were in an Executive Suite which was perfection. The location is close to shops and all the sites that tourists would want to see. Breakfast is also good, with quite a variety however I have never eaten any other meals there. Last time we were there, I saw Miranda Kerr! What a bonus to see her and know that she was staying at the same hotel!! We look forward to returning.\n\nReview 19:\nI only stayed here because the Ibis on Shelley St and the Westin were both booked out. I stayed in a Club room and had access to gym, nice bed, etc. However, when I went to order a continental breakfast from room service I was told by the person on the other end of the phone \"don't treat me like a slave\" when I asked for watermelon juice. Customer service training appears definitely in order!\n\nReview 20:\nWe stayed at the hotel for two nights with a breakfast and late check out package costing AUD$230 per night. Room was large, well appointed and well presented but had an unattractive close view of the next door office building. Staff were pleasant and helpful. The free computers/internet access in the lobby are useful although there is no WiFi available in the rooms. The location is great for both business and pleasure travel and the free CBD bus which stops more or less outside the hotel is a good way to get to Circular Quay and elsewhere. This is probably not a true five star hotel (no night turndowns etc) but is certainly a very good four and a half stars. Breakfast was excellent with an extensive buffet and a la carte items such as eggs benny and espresso coffees available in the price. However if you don't have breakfast included in your room rate, it costs AUD$42 per person. With the high Australian dollar that is about US$44 or close to 30 pounds. Sydney is a pretty expensive place right now!\n\nReview 21:\nwe booked a 5 night stay at the Sheraton on the Park and decided shortly after checking in that we would be moving -and did so the next day. The room was adequate. The front desk staff ran hot and cold - inconsistent and not very helpful. The concierge was uninformed and hence, not too helpful. We moved to the Quay West Suites.la.\n\nReview 22:\nWe really enjoyed our stay at Sheraton on the Park. The staff are a real asset to the hotel - all being friendly and helpful. The hotel is located beside the Sydney Tower and is a very easy walk down to the Opera House area.\n\nReview 23:\nStayed for two nights and was placed into the wrong room type on the first night due to 'overbooking'. This was not a bother as I was by myself for the first night. The next day the staff were extremely apologetic and moved me to a Hyde Park view room. Overall, very impressed with the service. The rooms were immaculate. Would definitely recommend this Hotel if you have some spare cash to spend on accommodation.\n\nReview 24:\nstayed here for just 1 night but that was enough. pompus staff and a room with plenty of problems. never again shereaton\n\nReview 25:\nA special weekend in Sydney started badly when we booked a suite at the Sheraton. We arrived right on checkin time to be told our suite wasn't available. Unbelievably we were offered a downgrade, yes downgrade, if we wanted to check in immediately. No suggestion of a rate reduction. We returned later and were checked into suite 823. The bedroom was OK but the lounge area looked straight out of a cheap motel. Very little furniture, old decaying fixtures and completely devoid of atmosphere. It looked like someone had gone to a garage sale to furnish the room. When I spoke to room services they claimed all suites were the same. Having stayed at the hotel before I know this is not true. It seems the Sheraton is trying to make a buck out of rooms which are half way through being refurbished. Check your room before checking in!! We left and checked in at The Observatory. Simply fantastic! !\n\nReview 26:\nAttentive friendly staff. Beautifully appointed lobby and rooms.Easy access to David Jones shopping. Lovely buffet breakfast. Quiet. Clean. Comfortable bed for a good nights sleep. Great Gym. The only crticism is no access to fresh air/balcony.\n\nReview 27:\nStayed here for the weekend, had the most awesome selection of food and desserts at the hotel's Botanica brassiere where every staff are helpful and warm. Will be back for sure.\n\nReview 28:\nAs an SPG Gold Member I at least expected the style of room I booked and in this case it was non smoking. Instead I was given a room where I'm sure Sydney's last Cigar Convention was held. It stank, the carpets,curtains,towels and especially the bed and pillows. Reception staff didnt care and where in fact offensive in their attitude. A great shame that these precious front office people didnt have the service skills of the porters and club room staff who where wonderful. First and last impressions count and the Reception staff at this hotel are the worst I have incountered in many years of travel.\n\nReview 29:\nWe stayed here for one night in November and the staff were wonderful, the Sheraton upgraded us for free and we had a wonderful room. very spacious, very comfortable and a short walk to the show we were seeing. We would definitely stay at the Sheraton again, it's 5 star value at an excellent price.\n\nReview 30:\nI stayed at the Sheraton for 2 nights for business and loved it. We had dinner each night at the buffet at Botanical ( be sure to book as it gets booked out quickly) as we were so tired after a day's walking around the Trade Fair we simply could not be bothered to venture away from the hotel, and why would we? The fare was varied and fresh ranging from a huge selection of seafood to roasted carvery plated by a chef as you waited. We really loved the dessert selection and enjoyed watching the adults revert to kids as they loaded their bowls with ice cream and lollies LOL The rooms were clean and well maintained and the service at checkin and valet was outstanding...go you will enjoy it!\n\nReview 31:\nAn elegant hotel with discreet but friendly staff. Beautifully appointed with 'to die for' beds and big marble bathrooms with separate shower. Park views are lovely but city view rooms are best value for those without a coal or gold mine to back them. Breakfast is fine if it comes with the room. For $40 I would prefer the local coffee shop. Super location for shopping for the less mobile.\n\nReview 32:\nI stayed at the Sheraton on the Park - Sydney for a two day meeting in February of '11. I've been treated better at the Department of Motor Vehicles that I was at this hotel. The building itself is decent enough however the staff were far from accommodating. A 1:00 check-out request from a guest that is a member of a hotel's frequent traveler program is standard....NOT here....$50 for anything past noon! Added to that is the exorbitant internet fees (over $25 per day) and NO free lobby internet and you end up with an amazingly sub-standard hotel experience.\n\nReview 33:\nI stayed at Sheriton on the park and they charged my credit card one week later with $91 for the total mini bar. I did not use anything from the mini bar. I called my credit card company to dispute and they advised to dispute with the hotel as they would never let me stay their again. I contacted the hotel and they disputed my claim. i am still waiting on a result. this is outrageous\n\nReview 34:\nStayed here for our anniversary, very good position, close walk to all the shops, the harbour, the gardens. Lovely room, spacious, bright, beautifully furnished. The cafe downstairs was very slow in bringing our order, but staff were very apologetic afterwards and gave us a refund.\n\nReview 35:\nThis is probably the nicest, most luxurious hotel I've ever had the good fortune to enjoy. I wish my stay had been longer than a single night. The good things that I could say are probably endless, but here are some of my favourites: - the swimming pool, surrounded by glass, affording amazing views out across Sydney while you swim. - the his and hers change rooms for the pool with lockers, steam room, showers etc. Classy, elegant, enjoyable and stocked with all the little things you might need. - the rooms are beautifully furnished, spacious, and grand. - friendly reception, very professional. - located right in the heart of Sydney's CBD, opposite the park and only a very short stroll from Pitt St mall and the other delights of the city. - we paid about $300 for the night on a secret deal, so the value for money was truly astounding. Seriously, this place is majestic. A perfect stay.\n\nReview 36:\nWe flew in from Canada and after travelling for 28 hours it was wonderful that our room was available for an early check in. As others have said lovely large room, bathroom with lots of towels and large closet with free safe. I had made several changes to our reservation prior to our arrival and the customer service staff were excellent. The location to the harbour was a bit of a walk but the bus was right outside the door. We really liked the free WIFI in the lobby. Our package included breakfast and the hotel has one of the best buffets however if not included it would have been $42. There was lots of coffee and tea in the room. We really enjoyed our stay here and found the staff very courteous and friendly.\n\nReview 37:\nStaff are excellent - arrived early morning flight from HKG and room made available asap. Airport transfer booked via concierge very smooth. Connecting rooms are limited so if staying with young kids, prebook (as we did). Good size rooms. Valet parking bit steep price (A$49). Breakfast buffet very good. Health club pool and chaning rooms a bit cold and extra to pay if not for example SPG Gold member.\n\nReview 38:\nI booked my stay here after reading the reviews on TripAdvisor and I am very happy that I did! The staff was friendly and helpful, rooms were nice and clean. I recommend getting a room vith a view of the Park. Also it was very convenient location right across the street from Hyde Park and St. James Station. It only took us 5-10 minutes max total to get to Circular Quay . Shopping Malls and Shopping Arcades were around the corner. Concierge is very helpful and friendly, not snobby like other hotels. I highly recommend trying their breakfast buffet atleast once, (it is pricy $40 per person, but a lot of variety and great fresh fruit)\\ If you don't have much luggage very easy to hop on the train to St. James station to get to the hotel, its faster than taking a cab. Cab to hotel is about $35-$40.\n\nReview 39:\nMy parents and I stayed here for 4 nights and we loved it. Free wireless in the lobby and the beds are wonderfully comfortable. The shampoo/conditioner provided is not brand name though. This location is perfect if you're in Sydney during the Sydney Festival's First Night. My room was huge and the bathtub was great - I rarely take baths and this tub was too inviting to pass up. The shower is also very large and spacious. The pool has a great view too since it's on the 22nd floor.\n\nReview 40:\nA repeat visit to the Sheraton on the Park and it's still a class act. Comfortable, quiet rooms. Attentive and helpful service. Great CBD location and (if you pay the extra) views over the park. Massive buffet breakfast...but you pay for it! Very good fitness centre and pool.\n\nReview 41:\nI stayed at the SOTP last November and wrote a review. At that stage I was not impressed with the delays in checking in and also the treatment I had at the restaurant in the evening. I did, however like the hotel and therefore stayed again in March of this year for three nights. I am happy to say that the service was improved and that check in and out was smooth. The rooms remain nice and the breakfast buffet lovely. The executive loung is a delight for those that have been in buisness meetings or conferences for the day as I was. I am due to stay there again later this week - this time with my family. I expect the SOTP will not disappoint. Many thanks to the staff for their care and service.\n\nReview 42:\nThere're a lot of nice shops, restaurants and the park near the hotel. It's was very wonderful for me to use the lounge on the 21th floor. I ate breakfast in the morning, and I had tea and cakes in the afternoon, and I drunk champagne before dinner for free. That's only for guests who stay 3 nights or more. It's the most gorgeous hotel that I've ever stayed.\n\nReview 43:\nSecond time we've stayed in this property, still an amazing as the first time. Love the block out shutters. Love the bathroom, only minor complaint is I didn't like the shower head or the water pressure. Love the bed. Rate included breakfast, amazing selection (although it did boast waffles but I couldn't find any anywhere! ), only another minor complaint is that the staff were very quick to jump on cleaning your table when you left to get more food, so my partner came back to no coffee or juice and had to go get more. Highly recommended property. Will go back.\n\nReview 44:\nWe normally stay at the Intercontinental another 5 star rated hotel in Sydney. So here is the truth - Sheraton on the Park (SOTP) is more luxurious, has better rooms, better breakfast and dinner buffet ($60 per head for guests), friendlier staff and from our room on the 12th floor - just a glorious view of Hyde Park in front of you, the cathedral and the harbour beyond. Location is perfect for State Theatre (we saw John Cleese) shopping, museum, art gallery,etc. and you can still walk to Opera House. Try to book a room from the 10th floor up, for best views. Go to their own website for best deals. You can park on site ($45 per night). Black Marble bathrooms are fabulous with proper sized bath and separate shower. We will be staying here from now on.\n\nReview 45:\nWe stayed at the hotel for 4 nights, paying a little extra for a city view room. The room was very comfortable, quiet and was good in size. Our view was over Hyde Park, with a view of the harbour and Kings Cross in the distance. We thought the staff very friendly and helpful. The breakfast buffet was great (lots of choice and great quality), as was the food and drink in the bar and cafe. A billing issue on check out was resolved quickly. The hotel is located centrally in the city, close to transport and shops. We usually stay at the Sydney Westin but thought this hotel was more comfortable and welcoming. We plan to stay at the sheraton again, in preference to the westin.\n\nReview 46:\nI stay here at this hotel and very happy with everything. i hope anyone can stay at this hotel.\n\nReview 47:\nHad a great stay at the hotel, i travel a lot for work and found this to be one of the best hotels we have stayed at. Service from the staff was great, even told us the best places to go drink. But best feature of the hotel is the beds, best sleep i have ever had and now want to get one of those beds.\n\nReview 48:\nGreat location, very comfortable room, great dining.\n\nReview 49:\nMy wife and I stayed here for two nights. Staff was very friendly and helpful.Lobby decor very upscale. Nice size room had views of city, Hyde Park, and harbor. Definitely work out a deal for executive club if you are a Starwood member - food, drinks, service, views are terrific. Less than a mile walk to Opera House, Bridge, Gardens, shopping, Chinatown and rest of harbor activities.\n\nReview 50:\nOne of my favourite hotels in the world. Clean, beautiful, amazing food (room service and restaurant), excellent service, not too stuffy or 'proper' that you feel uncomfortable, baths you could spend all night in (I haven't used any of the amenities as the room service tray balances nicely over the bath so I just spend my evening in there...), great location - next to the shopping district & Darling Harbour but 10 mins walk from Circular Quay. I will live here when I win the lottery.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27842, "query_start_index": 27844, "query_end_index": 27844, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "68%", "inner_docs_start_indices": [176, 783, 1825, 2718, 3746, 4875, 5707, 6166, 6324, 6937, 7825, 8367, 9443, 9778, 10352, 10754, 11229, 11823, 12420, 12828, 13855, 14200, 14437, 14864, 14997, 15907, 16164, 16354, 16972, 17284, 17991, 18395, 18971, 19370, 19665, 20574, 21306, 21722, 22539, 23036, 23325, 24039, 24412, 24992, 25764, 26456, 26564, 26879, 26944, 27343]}
{"id": "2515917", "pid": "2515917", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed for two weeks over Easter and from check in to leaving we had one problem after the other. I spoke to zoltan the front desk manager who said he reported everything back to the hotel manager and I should receive an e mail within 24 hours and I'm still waiting! Not 5 star service in any way... Had too many problems to mention! We are going back to Orlando next year but we won't be staying at the waldorf! !\n\nReview 2:\nIt's the Waldorf, not the Holiday Inn...right? The main part of the hotel was nice, the pool was fine, rooms were ok, and the service TERRIBLE. Shockingly terrible. The pool service basically didn't exist..it took an hour just to get a menu. Although, once the food finally arrived, the fish tacos were by far the best I've ever had. Aside from that, the staff in general were very rude and uninviting. Truly an experience I wasn't expecting and don't wish to have ever again.\n\nReview 3:\nGood for business travelers who need to be apart from the disney crowd not too family friendly. Go to sister hotel next door at the Hilton for a great pool. If you have children be prepared to get stared down....by the staff and business travelers at hotel. Rooms are nice hotel is lovely but food is extremely overpriced and slow to come out. My particular room had to be cleaned and refrigerator did not work although the manager on duty took $50 off bill and replaced it next day\n\nReview 4:\nWhat a beautiful hotel! The staff was wonderful and went out of their way to make us feel like the most important people in the hotel. Jeff at the pool bar and Manny of the Bull and Bear restaurant are great! We will defiinitely return. You won't be disappointed!\n\nReview 5:\nIt has been years since my stay at the Waldorf Astoria Towers NYC but I remember it well and am happy to find that the hotel at Bonnet Creek is holding up the WA reputation for accomodations and attentive service. The friendly and competent service continued from arrival to departure. The Bull and Bear and Oscars restaurants were excellent as was La Luce at the adjacent Hilton. We enjoyed the pool area with its own restaurant and although we did not play in the rain we visited the Golf Club lounge and shop which is very nice.\n\nReview 6:\nthis place is class in name only. Food and beverage staff are horrible and the hotel general manager will not even respond to complaints. Bills are inaccurate and they try and hide charges everywhere. Would never stay at this below average place and certainly would warn anyone planning an event here to go next door to the Wyndham where you will be taken care of.\n\nReview 7:\nWhen we checked in we found a water glass with the cover on it with about an inch of water in it. I took it down to the front desk, they just said \"sorry\". Then I requested a coffee maker. But, they would not refill the coffee each day. Then another day, they left another used water glass but put the cover on it. I complained about each of these things, without any satisfaction. I was there with a group. I had upgraded from the Hilton. I think it was actually a downgrade. Will never stay there again. Sent email regarding stay. Again, got nothing. Terrible, terrible stay. You would think after compaining about two things which were unacceptable, they would have made sure we were taken care of. Not the case.\n\nReview 8:\nThis hotel is \"nice\" but not good. We preferred it to the Disney hotel that we stayed in immediately after (Animal Kingdom) but not by a huge margin. It is an over priced version of the Hilton next door (which shares all facilities). You do pay more for everything in addition to your room (i.e. a drink by the Waldorf pool bar will be several dollars more compared to a short walk to the Hilton pool bar ... food etc ditto). The rooms were very nice and comfortable (if a little below what you might think from the name) but service was very poor (we had internet problems that were not handled well at all). Pools are nice (Hilton better for kids Waldorf better for adults but you can use both). You will have terrible bus service to the parks ... they are very infrequent compared to other hotels ... best to try to get on at the Hilton because the Waldorf usually had standing room only and occasionaly not even that.\n\nReview 9:\nI was really looking forward to experiencing the Luxury brand of the Hilton Group, but this proved to be a real anti-climax. The hotel was nice, the rooms were well equipped, but it was all very predictable. There were no pleasant touches or surprises. Ho0wever, what was most disappointing was the service. Almost without exception it was under-whelming. Zero anticipation was used, it was very mechanical and I didn't feel that anyone wanted to veer away from the standard operating procedures. Would I return? Not on my own dollar, no.\n\nReview 10:\nLet me just say this: I am willing to drive 2.5 hours one way to get my hair done so well by VANESSA! I just had a lovely experience at the Guerlain Spa at the Waldorf Astoria Orlando. Hair stylist Vanessa is a superstar! I got a full color highlight weave and hair cut and I cannot tell you enough how pleased I am (and I am very particular about who I allow to touch my hair after some bad experiences). Vanessa is so charming and easy to work with and she was perfect. And my hair is now perfect! Vanessa is a \"one-stop shop\" person: she also can do your make-up and manicure and pedicure beautifully. The cost was not that much higher than other places, quite reasonable, and to experience it all in such a beautiful location was so worth it. Highly recommended!\n\nReview 11:\nWe really enjoyed our stay at the Waldorf. Although it is not kid-oriented, the staff went out of their way to make our five-year-old daughter feel wlecome on our trip to Disney. The room was probably the most comfortable room we have had in our recent travels. The bathroom was huge and had a large shower that was separate from the bathtub. The Waldorf and the Hilton share private coaches for transportation to the Disney parks. There were always plenty of seats and we never had to wait for another bus. We had dinner via room service a couple of nights and the service was fast and the food was good. My only complaint is that an 8.5 ounce Diet Coke cost $4.95 in the gift shop and that was really the only option.\n\nReview 12:\nGranted my experience with this hotel is for a large conference, but I have been to many conferences in my career and this one is probably the worst in terms of hotel service, especially for a 5-star hotel and one with the Waldorf Astoria name. First, you have to ASK for nearly everything here. Almost nobody from the housekeepers to the pool staff to the banquet servers can anticipate your needs. Once you do ask, the wait is inordinate to the request. For example, after FOUR nights here already, the housekeepers have not replaced a single amenity (eg, soap). We called down before dinner and asked for more soap. We returned to the room and it wasn't left. We called more than 20 minutes ago, still no soap. Good luck getting a towel or a drink by the pool. The banquet food, for the most part, is horrible. By large consensus, our group had the worst steak of our lives the other night at a group dinner. Completely inedible. Perhaps they should bring down some managers and staff from New York to train the staff here how to run a 5-star hotel.\n\nReview 13:\nMy wife and I live in Orlando and were desperate for a night away. We have two young children, and an escape was in order. The Waldorf was amazing. We started the stay with massages in the spa. The men's locker room area was spotless and extremely well kept - as if it were a private bathroom. The treatment was perfect and my wife and I were even treated to complimentary champagne and strawberries. Our room was upgraded at no additional cost to a deluxe suite. We had a fantastic dinner and breakfast in the room the next morning. I also got some time in the fitness center - also very well kept, clean and inviting. Overall - a great evening away. One much needed night had us feeling refreshed - as if we had been gone for a week.\n\nReview 14:\nI have absolutely no hesitation at all in recommending this hotel. If you are planning an Orlando trip for pleasure or business you must stay here! The location, the amenities, the level of guest service and overall experience were second to none. My family and I are fortunate enough to have travelled to many destinations around the world and have stayed in countless hotels. I can honestly say that the Waldorf Astoria is definitely one of the best if not the best we have ever stayed in. From the moment we arrived to the moment we left the level and friendliness of the service we received was truly exceptional. Every member of staff was a credit to the hotel. We could have simply spent 2 weeks in the hotel going between the pools, the spa, the golf club, the bars and the restaurants but sadly trips to the theme parks and the shopping malls got in the way! :0)\n\nReview 15:\nThis hotel was top notch. The service was outstanding and the hotel is absolutely beautiful. If you are visiting Orlando and don't want to be overwhelmed by Disney tourists, this is your oasis. Walked over to the Hilton which is also on property and saw pool full packed with kids. Turned around and went back to the peaceful Waldorf.\n\nReview 16:\nBeautiful hotel with excellent service and friendly staff. We had a two bed room on the 9th floor facing the pool, and were able to see the Epcot fireworks quite well at 9:30 each night. Only ate at La Luce, which was good. The golf course was inviting but didn't get a chance. Location is not within walking distance to restaurants or shops outside Waldorf or Hilton. There is a bus to take you to the Disney parks, but it was too full ... we ended up taking a taxi ($21+tip). 2 miles up the 4 fwy is Panera for breakfast and 5 miles is Sand Lake Rd, (1 mi. south of Universal) where there is a Whole Foods, many good restaurants, CVS, and the best Starbucks (Dr. Phillips Drive). The pools are heated! :-)\n\nReview 17:\nI travel at least seven or eight times in the year. Usually I am fortunate enough to stay at some pretty nice locations. I can say that this hotel is the nicest hotel that I have stayed at in recent memory. Everything from the lobby to the room to the landscape of the property was perfect. Can not think of one negative thing to say. Loved the Waldorf!\n\nReview 18:\nThere were a few elements that met the Waldorf standard, but even more shortcommings. Poor rooms design--move desk to access PC plug, etc.... Staff was indifferent. No bell service at arrival. Slow check in. Small room. Dreadful in-room lighting. Dreadful parking lot view. Only positve note was the comfortable bed.\n\nReview 19:\nIn most hotels I've been at, and I travel plenty, there is an internet charge which can be used across multiple devices. Be aware that here, that is not the case. Now. I went to the front desk and asked them to adjust my 3 $40 internet charges, each for a 7 day connection. And I had plenty of other premium charges on the account. The front desk could not make the adjustment and so i asked to speak to a manager. He explained that they use an external vendor and so he could not adjust it either. Let's just say that after spending the money to stay and pay in this facility, to be snubbed for a policy that smacks of unfairness without even a courtesy adjustment is a slap in the face. In an age of Amazon and Zappos where you get unexpected exceptional experiences, I am shocked that a brand like the Waldorff Astoria hid behind a vendor and refused to adjust a unfair invoice. Unbelievable. Not be unfair myself, the beds, the rooms, the cleanliness where all wonderful. This lack of attention to customer satisfaction to the point where it smacks of unfairness\n\nReview 20:\nThis place was like something you see on a movie. I was there for a conference, and could probably never afford this myself. If you can, though, I reccomend it! !\n\nReview 21:\nThe hotel looked brand new. Rooms clean and large. The hotel is attached to the Hilton (which also looked very nice) so you can use the facilities at either property. The Hilton has a large lazy river and waterslide. The property is very close to Disney. The only negative is that the restaurants are very expensive and so is the breakfast buffet (the buffet did have a great selection).\n\nReview 22:\nWhat a great hotel with a great staff. It has everything you would expect at a luxury hotel, but then the service and attention to detail by the whole staff is what makes this even more impressive. We arrived early on a Friday for a long weekend and our room had been upgraded. Ask for the Disney view suites high floors so you can enjoy the fireworks from the parks on your balcony! (only a few rooms have the balcony but it is worth the extra cost). Breakfast at the restaurant was great even though it is pricey. Kids enjoyed the pools and you have full access to the Hilton pool which has a great Lazy River and slides for the kids. Awesome firepits for those chilly nights and you are literally a few minutes from Downtown Disney and all the parks.\n\nReview 23:\nBumping 16 of us with confirmed reservations and a big deposit wasn't the worst of it: When those of us on the later end of arrivals called to confirm our reservations, they lied and told each of us we were confirmed. But when we arrived at the hotel, the desk clerk got the manager who handed us an envelope with an apology typed on 30# paper (The attempt to convey quality failed.) and sent us to another hotel about 20 minutes away. This could have--and should have--been handled more efficiently and truthfully. Contacting just one person with the group and electronically sending the paperwork to the accepting hotel would have saved a lot of time and aggravation for 16 people. I'll never trust a Waldorf property again. Booker beware.\n\nReview 24:\nThe bedding is seriously so comfortable...it was beautiful outside, and I only wanted to curl up in bed. Room was clean, although other reviewer was correct that sometimes second housekeeping visit didn't do a 100% job. Also, food was not very good and extremely expensive. But it is an upscale hotel in a tourist spot, so I expected that. Overall though, staff was extremely accommodating, especially to my disabled 5 year old, who thought it was the best place ever.\n\nReview 25:\nFrom the moment you pull up and the doorman opens your door to greet you to the time you check out, every second at the Waldorf is special! This hotel is truly beautiful and the staff makes you feel one of a kind. We loved everything about this hotel and we can not wait to come back and spend another weekend here!\n\nReview 26:\nA group of 6 was scheduled for massage at the same time. Spa staff took about 10 min. painstakingly asking us which scent massage oil we wanted our therapist to use and which drink we wanted at the conclusion and then another 5-10 min to walk us through the spa, get changed out of our clothes and be called one by one for our massage. This left about 35 min at most for a 50 min massage that cost $180, and at the end I got tap water to drink instead of the much-hyped blueberry flavored \"special\" drink called Wisdom. The massage felt so rushed that it was hard to enjoy. Afterwards, no staff even asked for feedback or if our service was good. This was the shortest and most expensive and least enjoyable massage I have ever had and I get massages on a fairly frequent basis. Buyer beware!\n\nReview 27:\nThis place is AMAZING!!! What a wonderful time we spend at such an incredible place!! It was 5 star and then some! The rooms were beautiful, the grounds were beautiful and the dining was superb. We had dinner at Bull & Bear...It was FABULOUS!!! We took in the amenities including the gym and we were pampered all the way. When I come back, this is definitely where I will be staying! !\n\nReview 28:\nmy family loved our stay here best bellhops but location of the hotel is too secluded fr wdw travellers we don't mind coming back again\n\nReview 29:\nOur family stayed for four nights between Christmas and new years. Last year we stayed at the Hilton next door and saw the WA and knew we wanted to stay there the next time we were in Orlando. The entire staff from the valet, front desk, poolside help, lobby lounge waitstaff, hotel security, resturant waitstaff, golf course pros, housekeeping, room service staff were great and attentive. Just a great overall hotel with a quite upscale vibe. The hotel is nicely appointed. Not so much that I would be afriad to have my daughter walk around. There are kids but not nearly as many as the Hilton next door. The food is expensive but the selection in the buffet is worth the price. The poolside fireplaces were nice on the chilly nights. I would recommend this hotel for families who want a kid friendly hotel with a focus on adult needs as well. WA guest have full access to all Hilton pool and restruants which is good. We opted to fully enjoy all WA had to offer.\n\nReview 30:\nI recently did a 5 day business trip at the Waldorf-Astoria Orlando...what a great visit. The property and the guest suite a nice balance between luxury and polished, yet modern and comfortable. Particular thanks and recognition to the wait staff at the outdoor pool bar/restaurant: Andrew, Bridgett, Shanna - you rock!\n\nReview 31:\nI'll keep this short and sweet! This was our 2nd visit and it was just as fantastic as the last time. It's simply a totally fantastic luxury hotel with lovely helpful staff and wonderful facilities. We are very demanding when we stay somewhere and I can honestly say that this place is faultless. We LOVE LOVE LOVE IT!!!!!! !\n\nReview 32:\nThis hotel is conveniently located to disney for those of you with families. We stayed here because we had a wedding to attend. The room itself is pretty good, the bed was amazing. My only negative comment is in regards to housekeeping. When staying at this level of hotel, we would expect that our toiletries be lined up nicely on a wash cloth and the bathroom left in pristine shape. This was not the case. Everything was sort of left lying around as we left it. The other strange thing is that my wife wanted to keep an extra shower cap for home so she put it in her travel bag. When we returned to the room, we noticed that the housekeeper actually took the shower cap out of her travel bag and put it back on the counter. Beyond that the facilities and grounds are amazing and there is a great jogging track around the two hotels.\n\nReview 33:\nAfter three nights in a Universal hotel it was a welcome relief to pull up to the valet at the Waldorf. Everyone there is friendly, helpful and informed. We arrived at noon and our room (suite) was ready for an early check in. Everything is so clean and beautiful and air conditioned. Our room was comfortable and spotless. The sheets, towels and pillows were perfect. Let me reiterate, after staying at a \"park\" hotel, which is a little like camping, this hotel was indeed vacation. The kids were thrilled that we could walk over to the Hilton and play in their pool with the water slide and lazy river. The golf course has a great place for lunch. There's a shuttle to the Disney parks. Downtown Disney has free parking and it was a 5 minute drive (almost nothing) from the hotel. We took the girls to Cirque du Soleil for a 6pm show and then had room service for dinner at 8pm while we watched a movie. I would highly recommend this hotel. If you need to bring the kids to Disney, but still want a civilized experience - stay at the Waldorf.\n\nReview 34:\nWe\u2019ve never had the pleasure to stay in the Waldorf in New York city but if it\u2019s anything like the one in Orlando, it may be the ONLY place we stay in New York. I cannot emphasize enough the quality of every exchange and experience. From the bellman, to the Concierge to waiter/waitress, front desk, room service ect..there wasn\u2019t a single person that didn\u2019t make us feel like they wanted us to come back. This hotel is impeccable inside and out. Meals were outstanding and certainly NOT overpriced for the quality. Highly recommend for business or leisure.\n\nReview 35:\nWe stayed in Delux Room for two nights in February with my spouse. I had diveded risks, and we stayed also in another hotel in Orlando. I regret that we did, as Waldorf-Astoria was such a nice place. + The rooms were nicely decorated and very clean. + The pool area was nice, with nice couch sets and fire places to enjoy after evening swim + The gym was well equipped, fresh and nice. It was also easy and nice to go for a morning jog, with the walkway on the side of the golf course. + The front desk staff was really helpful, and provided us with good tips. There was a small incident with the iron ( leaking some rusty water on my dress) and the front desk handled the feedback well and compensated me immediately. Unfortunately we did not try their own restaurants, so no comments on those. Would absolutely stay again!\n\nReview 36:\nMy husband and I honeymoond to Walt Disney World. We decided because it was our Honeymoon to stay at the Waldorf all week. While it is a beautiful hotel the service was a little much. Everyone was soo nice, but I guess you are paying for the ambience. We don't mind opening our own door etc. But I guess when you go somewhere like that it's nice to be treated like royalty. There are a lot of good things about the Waldorf. They have a bus that they share with the Hilton (which we'll prob. stay at next time.) that takes you to Downtown Disney, Epcot, Magic Kingdom, Hollywood Studios and the Animal Kingdom. The room service is great and the rooms are lovely. You can tell that a lot of the times the staff isn't treated with the upmost respect from the guests. We probably wouldn't stay again but it's a nice place to stay for a special occassion.\n\nReview 37:\nmy 6 year old daughter said... Exquisite taste in everything. Decorations, room, service... All excellent.\n\nReview 38:\nWe stayed 3 nights in the summer of 2010 and received top notch service from front desk to complimentary cart shuttle staff. There's exclusive Disney resort air conditioned transportation, shared only with next door Hilton guests. Beautifully maintained interior and grounds, free coffee and tea and super value for a 5-star hotel.\n\nReview 39:\nThe Waldorf Astoria in Orlando Florida is by far one of the BEST 5 STAR HOTELS I have ever stayed at. The staff treats you like family and because we were traveling with kids you never quite know how the kids will be received at a 5 star hotel. The kids loved it! The pool and grounds are perfectly manicured and there is always someone waiting to ask if you need ANYTHING!! The beds were amazing, down comforters, high thread count sheets, slept like a baby. The rooms are tastefully decorated and spotless and the food was fabulous. The Disney parks are a 15 minute complimentary luxury shuttle ride away. I would and will plan to visit again. TOP NOTCH!\n\nReview 40:\nThe hotel, the grounds, the pool, and the resturants were amazing. The room was fantastic and the cleaning staff was exceptional. But what really put it over the top for us was the staff! Everywhere we went the staff managed to exceed our expectations. My favorite was at check-in, my husband casualy mentioned that it was our anniversary and within the hour, a lovely bottle of wine and a hand written note appeared in our room while we were in the gym. Really outstanding stay! I would highly recommend!! !\n\nReview 41:\nI have stayed in many hotels across the country and on Disney property (including The Grand Floridian). This by far is the most exquisite hotel I have ever visited. I booked my reservation over the phone and it was a great experience. The agent was professional and informative. I was impressed by this experience alone. We stayed for two nights and I wanted to move in within the first 20 minutes. The property is stunning. The grand foyer upon arriving has a soft and sweet aroma. The staff member are engaging, courteous and professional. The rooms have top quality furniture, linens and decor. On this visit, i forgot my shampoo and conditioner and used the set provided (I hate using hotel samples). I fell in love with the shampoo and condition. My hair feels amazing. The quality and service here are superior in every aspect. This visit surpassed any expectation I could ask for. A true luxury hotel.\n\nReview 42:\nBest hotel experience EVER ... the staff at this hotel made our stay the best experience. I cannot say enough about the employees here !! ... My husband needed to be in orlando for business so we added on the weekend at the Waldorf for our anniversary. It was a wonderful stay. The value for the money for this hotel was great. The restaurants are a bit pricey but the food was wonderful. We would stay here in a heartbeat. We upgraded to a disney view suite. It was nice to watch the fireworks every night. We used the pool all weekend and there was hardly anyone there. The pool was a perfect temp. STAY HERE !! !\n\nReview 43:\nI am the General Manager for another Hilton brand and I travel frequently, so I literally eat, sleep and breathe hotels.... Waldorf Orlando does it right! The staff was super friendly and so helpful. The room was beautiful and spotlessly clean! The bed was like sleeping on a cloud, it was the best night's sleep I'd had in a long time. Turn down service was delightful, the in-room espresso was yummy... I can't think of one thing that was disappointing, everything exceeded my expectations. We primarily visited Disney World, and the location was actually better than some of the Disney Hotels we've stayed at in the past. My husband and I enjoyed our trip so much, we booked the Waldorf in Key West - I only hope they can measure up to this property! I noticed when I went to write this review that they received a Trip Advisor Travelers Choice Award - They absolutely deserve it! Well done - I can't wait to come back!\n\nReview 44:\nOur 1 bedroom suite was GORGEOUS! New, modern and beautifully decorated. Furniture, wallpaper, tile, mouldings..A+. A true 5 star hotel interior. Room had a big round table so we were able to order in room service before and after our park excursions with our 2 little children. Definitley stay here if you want to visit the parks but prefer luxurious accomodations away from the crowds. The hotels on the mono rail looked chaotic and run down. The bus to the parks were great. A few things were suprising, but had no effect on our stay...staff not overly friendly (aside from room service..door men never opened a door for us...that sort of thing) the facade, balconys and pool area were basic (cement and boring pavers..). Aside from that, you can not get any better than new! For the low rate and decor, It might be one of the nicest suites we've stayed in and I am hotel snob.\n\nReview 45:\nHad occasion to stay at this hotel for rest after chaperoning 200 HS marching band students for Festival Disney for 3 days. Our family exteded our stay and changed hotels for a quieter more relaxing environment. First thing I noticed is that eventhough the property is so close to Diney parks, it is not decorated nor feels associated with anything Disney. I liked that. It was beautfiul and very sophisticated. We had two rooms and one had a very heavy cigar smell, so we were moved to a 2 bedroom suite (sweet! ), which was great when traveling with 2 teenagers who want to watch different things on tvs. Rooms were great as were beds, very well appointed. All staff was very helpful and accomodating. The hotel was not particularly full when we were there so it had a quiet realxed feel. We did not eat on property except for the breakfast buffet, which was very nice with not only made to order omlettes, but crepes as well. Very expensive, but if you are looking for a high end hotel in Orlando, this is a great spot.\n\nReview 46:\nVery nice hotel in calm location. Clean and spacious rooms and bath. Very good bed. Overall service is outstanding. The restaurant is expensive but worth the money. Breakfast could offer a bit more variations. The spa is expensive. Since being there in January, I was more or less the only guest. The Gym is equipped with state-of-the-art equipment and located in a nice area with view to the garden.\n\nReview 47:\nStayed here with friends for a bacherlorette weekend trip. Nice, but DEFINITELY NOT 5 stars. Rooms and grounds were nice, but nothing special about this hotel. Staff was not very friendly. Rooms were not very impressive. Would not go out of my way to stay here again. Ritz Carlton Grande Lakes in much nicer.\n\nReview 48:\nWe were relunctant to visit Disney because we are use to five star hotels and service while being aware of the fact that we are here for Disney & have kids. #1 the suites are perfect for families. We had room service every morning compliments of Amex Fhr program as well as a suite upgrade. #2 the pools are warm and fantastic. Visit the hyatt pool for a slide and lazy river.#3 the food meets five star recommendations. Try the seared tuna tacos by the pool! The resort is nor Disney themed but that was welcomed after a long day in the parks. It is simply a five star hotel with all the extras you would expect. I'm not a golfer but the golf course looks impeccable. I will even stay here if we go to universal. We absolutely loved it! Book a suite if you have children.\n\nReview 49:\nWe are there at a conference so the price was just right. The rooms were fantastic, we lucked out with a balcony. The staff was attentive and knowledgable. Overall no complaints.\n\nReview 50:\nI loved the Waldorf Astoria! My husband and I came in for our 1 year anniversary and it was to die for! Upon check in they realized that we were on an anniversary vacation and they immediately upgraded us to a suite. The view was amazing. Each staff member that we came in contact with greeted us by name and knew that it was our anniversary. We also received chocolate covered strawberries and champagne in our room. The restaruants at the hotel were sumply superb. The best of all was the Aquamarine pool bar. The staff was extrememly genuine and always smiling. Certain individuals that we would like to point out are Ryan, Shanna, Bridgett and Rich. The supervisor and manager, Ali and Cheryl, were also great and attentive. Thanks so much Waldorf, we will be back!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30672, "query_start_index": 30674, "query_end_index": 30674, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "78%", "inner_docs_start_indices": [176, 605, 1093, 1587, 1862, 2405, 2781, 3508, 4441, 4991, 5770, 6502, 7567, 8315, 9198, 9545, 10265, 10631, 10960, 12039, 12214, 12614, 13380, 14134, 14615, 14943, 15748, 16146, 16294, 17272, 17604, 17942, 18790, 19847, 20417, 21254, 22117, 22236, 22580, 23249, 23770, 24691, 25319, 26254, 27147, 28182, 28595, 28916, 29701, 29892]}
{"id": "2515914", "pid": "2515914", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Point, what a disappointment! For the first time the reviews on trip advisor were nothing that I was expecting. I will never stay there! Good location and good room size, that\u00b4s it! I stayed there for 10 days (prepaid) and they only cleaned the room once, what a dirty place to stay! They forgot to replace the room towels at least 3 times! Maids came in to clean and they cleaned my daughter\u00b4s perfume. I talked to the housekeep manager, Adriana dos Santos, and she did nothing!!! She just said that the hotel had no responsibility! Do we need to keep kid\u00b4s perfumes in a safe? It really ruined my stay in Florida. I definitely do not recommend this hotel to anyone!\n\nReview 2:\nWe stayed at The Point for two nights, in a 2x King-bedded room. The room was very comfortable with all required amenities. The pool area was clean; both Pool and Spa were lovely and warm. The service, from all members of staff, was prompt and courteous. The little kitchenette in our room was good - it even included a mini keurig coffee machine, but no tea! The hotel\u2019s location was good, walking distance to International Drive (and Wet\u2019n\u2019Wild) and a very short Taxi to Universal Studios. The only negative detail I had with The Point Resort is that the 2x King-bedded room would be too small if we were staying any longer than 2-3 nights; one of the resort\u2019s suites would be required. Overall the hotel was excellent value we all had a fantastic time.\n\nReview 3:\nStayed one night at The Point resort and I now wish I had stayed longer. We attended a concert at the Hard Rock Live and wanted a place close in proximity while not blowing out the budget and this exceeded our expectations. Great view, comfortable sitting areas and bed. Excellent flat screen TV, microwave, full size fridge, coffee maker, washer and dryer, beautiful bathroom. What truly stood out was the incredible customer service and friendly attitudes from all employees we encountered, especially the front desk. I highly recommend!\n\nReview 4:\nThe resort is beautiful with nice rooms and swimming pool. Location is Although our reservation for a two bedroom suite was change to a single room, management attempted to correct the issue and we had to change rooms after for the first night. For the beware part of my vacation. Signs in the parking lot tell visitors to remove valuables from the vehicles. We took everything inside. We left the room for about an hour to go to the pool. Maids came in to clean and they really cleaned us out. $200 from a wallet was taken. Management can read the card scanner to determine who was in/ out of the room, yet they would not rectify the situation. We had to contact the Orland PD, and they took fingerprints and opened a case for us. We have now returned hope and are waiting for the results. Management really let us down in the time of need. This took aware from the grandeur of the resort.\n\nReview 5:\nBooked at a great rate, several folks / rooms in my party. When I pulled into the hotel at 11P, I was informed that my reservation was canceled (a credit card on my travel profile had expired without my knowledge). Absolutely NO notice from the hotel to me, or to my travel agent over this matter. My agent maintains a 24x7 call center, if they would have called it would have been sorted out immediately. My agent (who books for many fortune 500 companies) has never seen this behavior. All of Orlando was sold out (daytona, holiday weekend, several major conferences...), and my only guess is that they used this as an opportunity to resell my room to someone else at a higher rate. Never again will we consider this location in Orlando.\n\nReview 6:\nGreat holiday... hotel was ok only down side was the terrible pull out sofa bed it was thin and smelt terrible another bed would have been better. And would completely improve this hotel. I Got family going out to this hotel June 2012 let's hope this problem will be sorted by then as there will be another unhappy customer\n\nReview 7:\nThe only reason I haven't given this 5 stars is because this isn't (and doesn't pretend to be) a luxury 5 star hotel. It is however exceptionally good value. The general hotel and the room itself were clean and relaxed. The location was perfect for accessing International Drive and all the parks, but set back enough so that you could get some escape at the end of the day. The staff were courteous and very helpful. I would happily recommend this hotel.\n\nReview 8:\nI made our reservations through expedia.com. Had a great stay. The hotel was in excellent condition, the staff were very polite and very efficient. The prices at the Cabana for drinks were high, other than that we had a fantastic stay.\n\nReview 9:\nMe and my wife booked a executive studio suite for a weekend at The Point Orlando Resort and out of all the hotels we have been, The Point Orlando Resort has been one of the best ones. The staff was helpful and friendly, the rooms were clean and well organized and even though we didnt hanged out in the pool area, the area looked amazing, cleaned and well kept. Another thing that i like about this hotel was the awesome military rate that they have. The only negative thing about the room we booked was that the TV was outdated and the image was distored but next time i visit Orlando i will definately stay at The Point Orlando Resort without a doubt.\n\nReview 10:\nThe reviews are all true lovely accommodation. Just don't use the fold out sofa. Smells of dead fish, they are brand new and apparently all smell the same. They changed ours over straight away. It still smelled.\n\nReview 11:\nThe Hotel is very nice and clean. I was surprized that our room was like an actual fully equiped one-bedroom apartment and for a change the rooms looked much better in life than on the pictures!! It is close to the waterpark wet'n wild but doesnt have much more around it. However, nothing is too far away in Orlando. This year we are planing another trip to Orlando and I definitelly will book our rooms there.\n\nReview 12:\nWhen you book through a travel deal such as Orbitz you always wonder what kind of surprises (good or bad) you might run into. I was pleasantly surprised i must say at the Point Resort. Once we arrived we decided we would like a little more privacy in the room than the original booked suite. It was only a matter of asking for an upgrade and we were immediatly taken care of. We even arrived much eariler than our check out time and were let right in the room. The washer and dryer units in the room were a god send. There were several days of being caught out in the lovely florida rain that the dryer was awesome. I would highly recomend a stay at the Point Resort. I have nothing but good to say about our experience.\n\nReview 13:\nWe stayed at the Point Orlando for 2 weeks at the beginning of August. The hotel and facilities were excellent and the staff friendly and helpful (Carmen made us feel especially welcome when we arrived, showing us our location on maps and giving us a general overview of the surrounding area). The room was beautifully appointed and very much a home from home. Our room overlooked the pool, which had plenty of loungers and towels. We didn't hire a car this trip, but the I-Ride bus service along International Drive (about a 5 mins walk away) and Universal Boulevard (with a stop right outside the hotel) was good. A car would have been handy for getting groceries etc, although there is a Walmart relatively nearby and a great Publix supermarket at the South end of International Drive, accessible by the I-Ride bus service. We can thoroughly recommend this hotel and will stay again on our next trip to Orlando!\n\nReview 14:\nWe had a one bedroom suite. It was very nice. Everything you needed was there. The staff were very friendly and helpful. Would definitely stay there again.\n\nReview 15:\nThis is a wonderful hotel, and what added to the experience was the great and helpful staff, especially the manager Angela. The hotel is clean, pretty, and the one-bedroom suite we stayed in had great amenities, including a full kitchen and a washer and dryer. The location is fantastic - a few minutes from Universal, Wet'n'Wild is across the street, and for travelers who keep kosher, the restaurant Kosher Culinary in one block away. It's very quiet, even though it's centrally located. Truly, a really nice experience.\n\nReview 16:\nThe Point Resort Hotel was brilliant. My family and I stayed for two weeks. The rooms (2 bed apartment) were massive, 3 tv's, 2 microwaves,dryer, washer more space than you could shake a stick at. Fabio on the reception was a gentleman. I could not fault the service. Only 1 mile from Universal, 6 dollars in a taxi if you miss the free shuttle bus. very clean, good sized pool only a short walk to restaurants. I cannot speak highly enough of this hotel. we watched an excellent young English magician called Sebastian Walton in this hotel, check him out on You Tube.\n\nReview 17:\nThe suite was beautiful and included a full working kitchen with washer and dryer, a huge bathroom with a tub and shower and a bedroom. The customer service was wonderful and they upgraded our room for free( we just had to ask at check-in). The room cost us less than $100/ night.\n\nReview 18:\nWe spent 5 nights here, and really enjoyed it. Our room was on the 6th floor, and we found it to be very spacious. Bathroom was huge, although only one basin. Kitchen, washer, dryer were all in the room, which was great. The staff were very friendly and helpful. We ate at the poolside bar once, and thought the food was good. Wanted to eat there again but ran out of time. The hotel provides shuttles to the main theme parks, we went to Disneyworld - Epcot, and Universal Studios. There was only one shuttle to Epcot, and it was at 11:15am which was later than we wanted. Maybe a shuttle that gets there at opening and again at lunchtime would of been better. The location was fine, although there is nothing else around it other than hotels, next time I would stay at a hotel in International blvd just to reduce the walking. Its not a short walk to Universal, so I'd recommend the shuttle, otherwise a taxi is around $10. Only issue I had was there is no wifi in the room. Overall a very good hotel.\n\nReview 19:\nI stayed at this wounderful hotel In April 30,2009-May 03,2009 and words could not explain how happy and pleased I am was with the stay. I stayed in a One bedroom executive suite and everything was perfect. They have a fully equipped kitchen you dont even have to take anything with you on you trip they provied everything and I mean everything for the kitchen!!! The room is spacious and the bathroom is beautiful. The price is very reasonable, great customer service, very comfortable and the location is close to everything. I am going back this month (may) for vacation with my daughter and husband and I could not think of a better hotel to stay in. Especially with a child I think is better to have a well equipped room. Isis M.\n\nReview 20:\nWe booked our trip kind of last minute than usual. Have always stayed at a Disney resort and decided against it this time. Was a little comprehensive to stay somewhere new but I found an advertisement in the magazine Visit Florida for The Point. We booked a one bedroom suite and the room was perfect size. Huge bathroom and the kitchen was great to have for when you want to make breakfast or even dinner. Bedroom was a nice size and the bed was really comfortable. I got better sleep in that bed than i do at home. The staff was very friendly. Would book again next trip to Florida and will be recommending it to anyone who is making a trip there.\n\nReview 21:\nI enjoyed my stay. Room was not as big as I thought it would be. Generic features, such as old tv in bedroom. Ackward doors leading into bathroom/bedroom/living rm. Kitchen had very nice ammenities. Balcony did not have any chairs. Hot tub down by pool was broken. It was only minutes to Universal which was very nice! Would stay again for good price.\n\nReview 22:\nWe stayed in the two bedroom apartment. Very convenient location and good sized rooms' Would definitely stay here again, if in Orlando and would is absolutely recommendable.\n\nReview 23:\nI just got back last night from Orlando and I wanted to share my experience about this hotel. It is AWESOME, :)... The staff, beds, and pillows were excellent. This hotel is good for both a short or extended stay. The next time we visit Orlando, we are staying at this wonderful hotel, :)...\n\nReview 24:\nThis hotel was clean and the staff very helpful and friendly. The room was very nice and the mini kitchen was really handy. The pool was large and nice and the food at the pool bar was really good. Free parking, internet (by the pool) and shuttle to attractions was really handy. Fabio at the front desk was really helpful and bent over backwards to help us when asked. The room price was really reasonable (pre-paid on Expedia to get the best rate) but there were a couple of little things that bothered me about this hotel. The second bed was a pull out sofa and it had the worst excuse for a mattres that I have ever seen. It really didn't \"match\" the nice decor otherwise. Upon request they brought me another mattress to double the thickness, but it was still a bit lame and the one blanket allocated to this sad little bed had a big hole in it.\n\nReview 25:\nThis hotel is only 1 mile away from Universal Studios/CityWalk attractions. The cab ride was definitely affordable and pleasant. The hotel room was comfortable, clean, and spacious. The hotel staff was very courtesy in trying to making our stay the most comfortable. The only con was the hot and cold settings in the shower were reversed. As for that, no other complaints. I definitely recommend this hotel to others.\n\nReview 26:\nexcellent attentive staff. the new pool bar was a great addition. The attention given by angie at the pool bar was great. and jose had good stories.\n\nReview 27:\nThe hotel was very welcoming right from the start. The staff was extremely helpful in every aspect. The first thing I noticed upon entering my room was the cleanliness which is the single most important thing about staying at any hotel or property. I would highly recommend staying here. Great location as well being anywhere between 5 to 15 minutes from the major attractions. Local favorites are very close as well. One thing that I didnt like was the lack of an in room safe.\n\nReview 28:\nThe Hotel was wonderful very friendly staff it was base on international drive opposite wet and Wild the I ride stop was right outside the hotel which ran every 20 minutes up and down International Drive it was fantisc i would recoomed this Hotel and locatation to all my riend and family\n\nReview 29:\nStayed here for 2 weeks, and i can honestly say this is the best hotel i have stayed in after 8 visits to Orlando. The room was a 2 bedroom executive suite, it was immaculate. when we arrived, the maids cleaned everyday, we wanted for nothing. The staff were freindly, the pool clean with towels provided, plenty of loungers. Hope this helps you, all i can say is i wouldn't hesitate stopping here again.\n\nReview 30:\nOur family of 4 only spent two nights here for an impromptu trip to Universal. We had a junior suite and it was a very nice room. Everything is new, so it would be tough to be bad. The bathroom has a granite countertop and the efficiency has a small refrigerator, microwave, sink with a quartz countertop. Our room had a king sized bed that was very comfortable. It also had a pullout queen sized couch. While the couch was nice and comfortable, the pullout bed was like most pullouts, barbaric. Hotels would be better off giving customers aerobeds instead of pullout beds or cots. The hotel has a very nice pool area with a good sized outdoor pool and a small hot tub. Again everything is new so it all looks very nice. I've never stayed anywhere for $88/night that even came close to this nice.\n\nReview 31:\nJust returned from spending 14 nights at the Point. We had a 1 bedroom apartment and our stay was a most pleasurable one. The staff at reception were most efficient and pleasant, the room was excellent with everything you would need for an extended stay. We especially liked the washer and dryer that was provided as it saved on bringing home the dirty washing. The pool area is well laid out and the bar is excellent. The big plus is the location, 5 minute walk from Wet and Wild, $10 taxi ride to Universal and Pointe Orlando. We will be back.\n\nReview 32:\nI stayed here in august for two weeks with my boyfriend and it was brilliant.we stayed in the one bedroom apartment.it was very spacious and modern.the bathroom was huge and we had a hot tub and a seperate shower.the staff here are so nice espically fabio he is so helpful.the pool is big and stays open til 11.theres also a pool bar which serves gorgeous foods to snack on.they provide a shuttle service to all the big theme parks which is great.id stay here again in a heartbeat and iv been to orlando 3 times now but this is the hotel il keep going back to.\n\nReview 33:\nWe have stayed here multiple times and will probably stay here every time we visit Orlando. It is so close to every attraction in Orlando. It was so great to be staying in a clean secure one bedroom suite for half the price of any Disney hotel. Plus there wasn't a rediculous amount of people. Very quiet. The most comfortable bed ever, didn't want to get up.\n\nReview 34:\nThe hotel was clean and comfortable. The staff was great, and very helpful.\n\nReview 35:\nstayed here for awhile in a apartment suite room, it was great and roomy and had everything you needed all in the room, the restaurant was very nice and reasonably priced. the rooms were very clean and serviced daily, they were roomy, the staff was extremely friendly and helpful with all our questions. the only thing i would mention was the transport to and from parks was not as good as others we have stayed at, there were not enough services at the right times i felt to meet out needs so we got our rental early, there was always plenty of free parking as well, all in all i would defiantly stay again and recommend\n\nReview 36:\nI would like to complement the staff at the point orlando resort. this was the first time i stayed at this resort and i will not go anywhere else! the staff was so nice and welcoming and they knew how to make you feel at home. the location of the resort was perfect for walking to many attractions. the manager i beleive her name was angela was very polite, friendly always had a smile and very informative, she could answer all of our questions. thank you for a wonderful time, hope to see everyone soon for we will definitely be back. i will without a doubt recommend this to friends and family.\n\nReview 37:\nGenuinely great service throughout our stay. The front desk could not have been more welcoming and were there to help throughout our stay. Would definitely stay again.\n\nReview 38:\nThis hotel is great value for Orlando. For a decent price, we got a suite with a large living room and a fully equipped kitchen. The hotel is clean and spacious. There are shuttles to Seaworld, Universal and Disney. My only regret is that I prepaid for breakfast. In turns out we could have made ourselves great breakfast in the room, but the hotel breakfast is rather limited and is served in plastic cutlery. You can easily buy everything you need for breakfast nearby. If you are planning to cook dinner as well, you will need a car: the large supermarkets are a couple of miles away.\n\nReview 39:\nStayed for 2 weeks in august, didn't have a car so location was perfect. Lots of shops & restaurants nearby. Trolley bus stop right outside, takes you the full length of international drive. 5 minutes from universal, 10 minutes from sea world & aquatica. Staff were very friendly & informative, also. Complementary transportation to the local attractions. All in all a great holiday would definitely come back.\n\nReview 40:\nHouse keeping is partial so remember to clean up and pack away the kitchen. Make sure to put dirty towels on the floor or they leave it for you to use again. Don't forget to check out the turtles in the pond.\n\nReview 41:\nI had a great time at the hotel. The pool and bar areas were fantastic also. The suite I had was bigger than expected which made my stay even better. I will definitely go back next time I'm in Orlando.\n\nReview 42:\nWe held a small meeting at the Point Orlando and could not have been more satisfied. The hotel rooms were excellent with lots of room and nice amenities. The meeting room was spacious and equipped with all of our needs and the staff was truly outstanding in their attention to our requests. I would recommend this hotel for the family travelers as well as the small meeting groups.\n\nReview 43:\nMy husband and I stayed at this hotel because of its good location to the universal theme park. Although the hotels pool was under some sort of renovation and was closed down during our stay, the hotel made accomodations for us to have access to another resorts pool, which was fun. The employees at the front desk made us feel like we were at home and went out of their way to provide us with directions and information about the area. The room in which we stayed was large and very clean. The beds were comfortable and I liked the little coffee bar in the lobby. I will definitely be staying at this hotel on my return trip this summer for Harry Potter at universal! !\n\nReview 44:\nWe had a great time at \"The Point\" last weekend. Had a friend come up from south florida and I drove down from Alabama. Very roomy accomadations with every item you might need in the kitchen and bath. Loved the jacuzzi tub! The only complaint I had was the sofabed was not the most comfortable but none of them are so I expected that going in. Next visit, I will make my friend sleep there. Staff was great and location is perfect\n\nReview 45:\nThis hotel was a great value for the money, clean, quiet, centrally located to attractions and shopping, staff was great, free parking, free internet, reasonable \"resort fee\", nothing hidden.\n\nReview 46:\nWe stayed for two nights and really did enjoy this hotel and resort area. Everything was clean, the pool and hot tub were lovely with towels abundant outside. My minor points of contention are that there are no hooks inside to hang anything, anywhere, and the sofa bed was \"sofa king bad\" that I the second night we took the \"mattress\" off and slept on it on the floor. That was okay, though. But don't let that deter you, it was a nice place, good service and good breakfast.\n\nReview 47:\nThe entrance was wonderful...The front desk staff checked us in with ease and even gave us an upgrade because we needed to do laundry. The suite was awesome and really reallly clean. The pool is nice and there is a gym as well. Will definitely return soon. I would recommend this hotel to anyone. Truly a gem and at a great price.\n\nReview 48:\nJust returned from the Point, after a 5 night stay. IMMACULATE rooms, great view of the pool area, helpful staff, perfect location, warm pool, tons of towels..................full sized appliances, Kuerig coffee maker (one cup), nice dishes and glasses. Great for all!\n\nReview 49:\nI spent two nights here after returning from an overseas trip. It was quite adequate. The staff was friendly, the room was clean and the price was very reasonable. My kids liked the pool and hot tub, I liked the exercise room. I also appreciated the wired internet connection in the room! They have a shuttle to and from Universal (which is 1 mile away) twice a day. My only grip is no free breakfast in the lobby. But with the full kitchen in the room, really not an issue.\n\nReview 50:\nIf you are looking to be close to Disney but away from the chaos this is the place. The staff is extremely friendly and helpful, the rooms are large and very clean. The cost is affordable, it's a win win!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24192, "query_start_index": 24194, "query_end_index": 24194, "truncation_seperator": "... 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{"id": "2515983", "pid": "2515983", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here for 7 nights, the only plus for this hotel is its location. Our room on the 4th floor, the only one available they said, overlooked the fabulous concrete car park opposite the hotel. The room was far too small for a hotel boasting a 4 star rating. Dodging parked cars at the entrance was just not exceptable. The sink was cracked, towels far too small and the toileteries were only supplied on an ad hoc basis. Overall a 2 star rating would suffice this hotel. We would avoid this hotel if visiting SF again.\n\nReview 2:\nJust returned from SF yesterday. We had a suite with a good view, but the decor was barely a step above Days Inn. The bathtub had builder's grade tile, for example. As someone else mentioned, the TV screen was too small and too far away from bed. I asked maintenance to come up and move it closer to bed, so we sat for our five-night stay with a TV cabinet moved five feet away from wall toward bed, just so we could see. (Hey, we had to watch the Academy Awards.) Room service food was not great. Room service was not open 24 hours. They would not deliver papers to the door in the morning (although they had them downstairs.) There's no sundries shop. Temperature in room was often too cold and could not be adjusted properly.\n\nReview 3:\nI stayed at the Argent last month and was dissapointed with several things. I was at a convention across the street at the Moscone and came back to my room around noon for a conference call. I called room service and was told that it was not open for lunch only breakfast and dinner. I therefore had to rush next door to the liquor store and buy a sandwich. Unacceptable for a 4* business hotel. The next day I had a late meeting so decided to go to breakfast after a run at around 9:30AM. I was told the restaurant was closed and wouldn't reopen until 11:30AM. Again, Unacceptable. Fedex tried to deliver me a package for pre 8AM delivery, but noone was present at the loading dock. Next time I will be staying round the corner at the Marriott.\n\nReview 4:\nAdvantages: - Nice view from the windows (but not from all) we have a room on the 12th floor (no 1202) and the view was awesome since it was a room in the corner (gives a look at two sides) - Very clean - Nice room service and reception - Super fast elevators Disadvantages: - Hotel is located close to the centre thus it is a bit noisy (noise from the street and whistling doorman call for a taxi). - Lack of breakfast included in the price but an additional paid buffet was very good (not a standard 'continental food' i.e. donut, but a real choice of food) - Be careful with the fridge there are sensors which charge you even if you move or replace the food. Check your bill at the end and in case of an extra payment for bar fix the case with reception (the do not make any problem with correction of the bill).\n\nReview 5:\nThe room was comfy and clean. Then we used the concierge service to make our dinner reservations since we were unfamiliar with the area. We had 3 bad meals in a row! The check-in process wasn't exactly seamless either.\n\nReview 6:\nThis totally comfortable hotel is in a great location. It's an easy walk to Moscone Center as well as Union Square Shopping and the Ferry Building. Public transit is very convenient. This was my second stay here this year and I would definitely come back.\n\nReview 7:\nWe arrived early to San Francisco and we were not only allowed to check in early (11:30am), but were able to upgrade to a room on the 33rd floor with a MUCH better view. It was beautiful! We only had a few days in SF, so we were out experiencing the city most of the time and not in the hotel. The beds were extremely comfortable and everything felt very clean. Nice big flat screen TV and plenty of space in the room to spread our luggage out. GREAT LOCATION!! One surprising perk was that I loved the smell of their bath products! The gym was a little small for the size of hotel, but I went in the morning @ 7:30 and was able to use the equipment I needed. The only negative thing I can comment on is that I thought the towels were pretty uncomfortable...very scratchy.\n\nReview 8:\nWe booked in May through Expedia for four people and requesting a room with 2 double beds. We arrived in early August and found they had us in a room with one king size bed. The clerk told us the best they could do was add one rollaway bed (a single) and no other room was available. But since we booked through Expedia, we were told we were \"Expedia's customers, not Westin's customers\" and we'd have to take it up with Expedia. I argued that regardless of how it was booked, the hotel received info that 4 people were arriving and someone at Westin knowingly put the 4 guests in a room that could only sleep 3. Clerk was apologetic but reiterated that we were Expedia's customers, the hotel was completely booked, and perhaps we could squeeze 3 in the King size bed, or have one person sleep on the floor. While we are extremely upset with Expedia, we are equally disappointed with this Westin for knowingly putting 4 people into a room only capable of sleeping 3.\n\nReview 9:\nThe location of the hotel was great. It was (at least for a walker like me) close to The Embarcardero where I like to spend a lot of time when in San Francisco. There was no pool which is a disappointment, especially since the weather was great that time. The view was pretty good from the 17th floor and I was able to see the bay and the lights from A.T. & T. Stadium at night.\n\nReview 10:\nI stayed here on business in late June, 2011. My stay coincided with the pride parade on the weekend and it was very hard to find a room in the city - I was surprised that a big hotel in such a central location had anything available. The location is great - right downtown adjacent to market street. Although nights in San Francisco can be very cool, the hotel has a nice patio with gas fireplace outside - with free wifi. The patio is right beside the bar so you can take your drink outside. My room was very large and overall I found the hotel clean and well kept. My only complaints were difficulties with the internet service - the person at front desk told me that sometimes Macs had problems connecting to their service and maybe I should work in the lobby...not exactly a great solution. The problem was resolved after spending some time on the phone with their tech support department.\n\nReview 11:\nStayed here and got put on SPG floor with nice view. Room very clean, beds comfortable. Good location near Chinatown, shops, restaurants. Was in town for phillies vs giants game, it is about a 20 minute walk to AT&T park. Elevators fast for such a big hotel. Reading other reviews while staff was not rude to me, service is a bit impersonal given such a big hotel. Rooms were bigger than I expected. Could have stayed at the w hotel across street for $25 more (had fantastic experience there a few years ago), would still prefer the w truthfully as it is more hip/ modern but this westin is very nice, would come here again. Took BART from airport to Montgomery and walked here, but beware if you have a car as valet expensive.\n\nReview 12:\nThe best that can be said of this Starwood property is that the lobby's nice and the staff helpful. After that -- once one exits the elevator into the institutional-beige guest floors and the drab institutional-beige rooms -- it's Motel 6 territory, for $200/night more. The overall design of the rooms is atrocious. the mind-numbling dull color scheme, the peculiar arrangement of the lights, the shabby grout and tile. Luckily I was only here three nights -- any longer and I've had joined the bums in camping along the embarcadero.\n\nReview 13:\nWe stayed at the Westin Hotel because of its location, and also because we wanted to accumulate spg points. The whole service was very bad, first our online reservation requests weren't meet; we asked for a King bed and we were placed in a double bed room, with a very poor view of the city (other of the perks they sell in their page). When we asked ot be moved to a King bed room, they gave us another Double Bed Room with a better view, but next to the elevator, so sleeping was not easily acomplished. The worst part was the cleaning! They never cleaned the sink, or picked up the towels left out the bathroom, or the robe or anything in gerenal. In general the service was very bad, the staff was unpolite and quite indiferent.\n\nReview 14:\nBook the Westin on line. Bought a premire room on floor 26-39. Arrived at hotel and they gave me a room on the 14th floor. Said view was same as the rooms 26-39 so quit making a big deal. Went to room had a great view of the giant airconditioning unit on the roof of the building next door. The room ammenities and size were the same as Best Westerns. They also charged me $60 per night to park plus with no extra cost put a scratch on my car that they are not responsible for. Take video of car before you let them park it. You would be crazy to stay there!\n\nReview 15:\nI have had to stay here a few time and at least they are consistent, it is always a bad experience. Noisy rooms, bad service, slow elevators, so so beds. The fact it has a decent rating here makes me question trip advisors quality. Lots of better hotels in the area.\n\nReview 16:\nDespite the location close to the Covention Center and business district, it's also a good choice for leisure travel. Union Square and Chinatown are within easy walking distance, Fisherman's Wharf a bit farther but subway stations are close by. Good shopping on Market Street and around Union Square. The hotel is well maintained, very good service. Had a big room with a decent view. Parking in the building is expensive, but right across the street is a public garage at half the cost. Will certainly stay there again if travels bring me back to San Francisco.\n\nReview 17:\nThis hotel is in a great location in downtown. You can hail a cab easily and get to any part of the city in no time. There is a great outside area where you can have a drink by the fire pit and a nice lounging area (with the coziest chairs/sofas) in the lobby where we would go to relax after a long day of sightseeing.\n\nReview 18:\nThis hotel is not worthy of the Westin name. Sheets were stained. Bathroom was dirty. wifi connection was terrible AND expensive. Complaints about wifi and the dirty room fell on deaf ears. One excuse after another, but nothing done to fix the problems. They charge $45 a day for parking. The rental car only cost us $150 for the week, parking at the hotel was more expensive than the price of the rental. You're better off sleeping at the Greyhound station or on a park bench. I dont mind paying for quality, but I expect to get what I pay for.\n\nReview 19:\nWhen making my online reservation I was asked if I had any requests for the hotel. (not that they would be guaranteed or granted) Because I am not REALLY picky, I didn't fill in any requests.... I thought one room would be as good as another.... I was WRONG. I was given a room right next to the elevators. ALL NIGHT LONG the sound of the elevators going up and down. Good thing I had ear plugs in my travel bag. That is the only way I got some sleep. I'll never stay at a Westin again.\n\nReview 20:\nStayed there for business. Gave them a CC for incidentals, but charged entire room amount to my card, plus $120 extra. The reason? I received two answers, first, we were told the woman who checked us in was \"in training\" and did everything wrong. Secondly, they said \"it wasn't our fault you didn't fill out the paperwork.\" Prior to checking in, they hadn't sent any paperwork to our company, nor did they ask for any when we checked in. Since then, we've called to rectify and have since gotten the run around about getting the charges reversed. It's a beautiful hotel, and normally, I would give them an excellent rating, but since having gone through this experience, I don't think our company will be staying there any longer.\n\nReview 21:\nGood location and the stay was pleasant. Service very good. I couldn't help but notice the lack of available Wi-Fi service anywhere in the hotel unless you paid $15 per day---even in the common areas of the hotel there was no public wi-fi. When paying more than $300 per night for a room, and with bandwidth so inexpensive and ubiquitous, Wi-Fi should be included. Disgraceful.\n\nReview 22:\nStayed here solo at the back end of a business trip. For a 4 star hotel, i did expect better service. I was left to drag my own suitcase up the stairs with the bellman watching. What was he employed for again? They charged me $80 to park the car for 2 hours after my check out, which I would have appreciated if they informed me that before i left it with them. I was definately left disappointed.\n\nReview 23:\nI stayed at this hotel for 4 days in September. The check-in person Chris (I think that was his name) was very condescending and snobby during the check-in process. After he checked us in and handed us our room keys I told him that he might want to treat the next guest with little more smile and less condescending attitude. Rooms were great as you might expect from the Westin. The only parking available at the hotel itself is valet @ $55/day. Hotel staff might direct you to the parking garage behind the hotel. Do not use this as there is no way to get back up unless you take the stairs (which if you have any suitcases will be difficult). There is a parking across the street at Office Depot/California Pizza Kitchen building for $23/day which is the same as the parking behind the hotel.\n\nReview 24:\nWe stayed at the Argent for 3 nights. The property is well maintained, the rooms were clean and spacious, the staff was friendly and the overall experience was pleasant. I would have rated the experience excellent but I was taken aback by a few things. Parking is $40/ night, the prices at Jester's Restaurant are ridiculous ($3 for a cup of coffee, $4.50 for O.J. $15 for a couple of eggs) The consierge (John) was great. We were traveling with our sons 12 & 15 and he's an expert on kids in S.F. All in all if you don't mind the gouging for incidentals and get a decent rate it's a great place to stay. BTW, forget about the hotel workers strike, it was a non event.\n\nReview 25:\nA bit overrated, hardest mattress this side of the Mississippi. Front desk is understaffed. One overworked, over-stressed worker checking people in, while 7 people were in line waiting. This occurred at 8pm, not midnight! Obviously, he was not very friendly at all. Many tours send their guests here. Don't expect 4 star service. One good point, the lobby was very sleek and clubby. Unfortunately, rooms were dated, shabby, stained. The bathroom felt like a Residence Inn.\n\nReview 26:\nFloor to ceiling window, up high, view up the bay... Wow... Asked for a high room with a good view when checking in - we were close to the top. Walked in the room and the view was amazing... NB if you suffer vertigo - get a much lower floor - or close the blinds. Hotel location is great, eight near union square, trams are 200 metres away. This was a great pitstop for 2 nights on our whirlwind tour of US & this hotel was comfortable & friendly. 5 stars because I ignored factoring in the service (or lack of) from the lounge bar in lobby. NB all other staff were amazing. But we usually are happy with ebbs & flows of happenings. Not demanding, just wanting good service but realise not everyone can be 100% all of the time.\n\nReview 27:\nNice Hotel and good location. The hotel is not on Market Street as teh name states. It is one block away on third street. Not a big difference. I was upset only by the following. Upon my departure, the doorman got me a taxi to the airport. Not only did he accept a gratuity from me, but he also, not so discreetly, took money from the taxi driver. A tip for TripAdvisor readers. There is no need to tip your bellman at this hotel if you are going to SFO. The cab drivers will tip him for you.\n\nReview 28:\nThe location of the property is great. Staff are friendly and the rooms are nicely furnished. In spite of the bathroom that was not designed for people over 5 foot 9 inches, we stay at the hotel on our trips to SF.\n\nReview 29:\nThis hotel was very nice. I am a snob when it comes to my hotel rooms and this hotel was perfect for me. We got an awesome deal with Hotwire and they upgraded us because I was a Starwood prefered guest. But I think if they can they will upgrade anyone. Every employee was super nice. Service was above average. The location was unbeatable and the food was increadable. I really loved this hotel and San Francisco was so much fun.\n\nReview 30:\nThere is just no excuse for a Hotel of this quality to have such a serious problem with the elevator system. We got in a room next to the elevator and it absolutely ruined the trip. We couldn't sleep! The noise was terrible. If they force you in to a room next to an elevator demand your money back.\n\nReview 31:\nStayed on the 25th floor - where the seemingly newly renovated Starwood Preferred Guest (Gold or Platinum Members) rooms are located. Had a room facing Yerba Buena gardens with two queen beds. Rooms were very nice, clean, spacious with high quality furnishings and beds. Very impressive, especially compared to higher end Starwood hotels. On my last day someone checked into the room next door which is adjoined to my room via one of those doors that locks (but can open to connect the two rooms). I could hear EVERYTHING the neighbor was saying on their cell phone and they weren't even yelling. This could have been a major issue and the doors (or walls) need more insulation. Other than that, a near perfect stay. Oh, the floor to ceiling windows make for an AMAZING view throughout the day.\n\nReview 32:\nI stayed here on the 4th of July and drove in from the suburbs. I did a little research and found that hotel parking was nearly $50 a night but located the Hearst Garage (literally across the street) for $20 maximum for a 24 hour period. This alternate garage was safe, clean, but closes overnight so you might be stuck without your car in the event you need it while closed. Check in was smooth and the room was clean and comfortable. With regard to the whole Heavenly Bed thing, believe the hype -- easily one of the most comfortable mattresses you will ever sleep on. The room size might be small to those accustomed to larger, suburban rooms but such is the norm for even the fancier hotels (like this one) in dense cities. Nonetheless, it was not a problem. The bottom line is that if you find this hotel for a price you are happy with, STAY HERE! You will be glad you did.\n\nReview 33:\nWe really enjoyed this place even though we typically avoid large hotels. This is a large hotel. Yet, there are enough personal touches to make the experience so much better. One example was the nice surprise of coming in from the cold to find a polite staff member offering us little snacks and pastries. The room was comfortable and the views were great. Also, it is located right near the BART so it is very easy to get around.\n\nReview 34:\nWe stayed here for 3 nights. We had never visited San Francisco before. Hotel in a nice quiet location. Lots of shops and restaurants nearby. Can walk to Fishermans Wharf but would take good half hour. Open top tour bus stops outside hotel. Hotel is next to bus stop and tram line. Good location for Union Square. We had asked for a room with 2 queen beds and our request was met. Massive room with mini bar and another fridge. iron, hairdryer etc all in room. Big flat screen tv. Had 3 brilliant nights sleep, beds so comfy. Nice clean bathroom with adequate toiletries. We did not eat in the hotel it seemed a bit pricey but we went to the bar one night and as it was near closing time the bar staff were very abrupt with us when ordering a drink and very rude on turning away some customers who had arrived at closing time. The tone taken was uncalled for. I would stay in this hotel again. Oh AMAZING concierge also\n\nReview 35:\nI had a standard room with two queen beds on the 26th floor. The view was a city view, but the view would have been nicer if the outside of the window was cleaned. I could make out half of Alcatraz island and half of the Bay bridge. I easily booked the room for $124 per night on Westin's website. The beds/pillows were very comfortable. The TV was very large for a hotel room, which was great. The bathroom wasn't fancy, but clean and easy to get around and use. The overnight valet parking is $50 per night, but I parked behind the hotel in an attended public parking garage for $25 per night (note: they are closed from 11pm to 6am, so you need to get your car parked inside before 11pm if you want to save on the hotel's valet parking). My wife and I ordered room service and the food was good. BART is nearby as well as Market Street and Union Square is a quick walk away. Only complaint was that our room was next to the elevator shaft and we could hear the elevators go up and down thru the wall adjoining the shaft.\n\nReview 36:\nHi, we have just returned from a 2 week stay at this hotel. We were very pleased with the hotel. It is in a great location for all the major tourist attractions. We booked a King room and were upgraded to a twin queen room at no extra cost. The room was a good size but the bathroom was a little compact but perfectly functional. This hotel would suit all guests. The hotel is just behind the Yerba Buena gardens where there are open concerts it is also a great place to enjoy the weather. I booked through Expedia and got a good deal. Staff are generally helpful, especially the Concierges. Had a few language problems with the bellboys. Didn't try the restaurant.\n\nReview 37:\nWe were so excited to stay here after our amazing experience at the Westin in Phoenix but this hotel is nowhere near that standard. We were put in a room next to the service elevators and across from the electrical cupboard so it was extremely noisy. The fan in our bathroom wouldn't turn off. They sent someone up to fix the fan and then sent someone else up to listen to the noise and agreed to give us a new room. The new room was down the far end of the hotel and was much quieter so we got some sleep. Beds were comfortable. Internet is expensive at $15. We waited an hour for our room service breakfast (was only granola and a smoothie - not too time consuming). When we called to check on it they were rude. Would not stay here again and would not recommend it to others. Location is about all it has going for it.\n\nReview 38:\nvery central, 1/2 block away from bart, and only 2 blocks away from union square. booked a manager's special which was for rooms between floors 1 - 7 and was generously upgraded to the 33rd floor with a view of alcatraz, golden gate bridge and union square. only 1 minor problem...could hear the elevator going up and down all through the night...lucky me...earplugs; however with such a beautiful view and for the price i paid...i am not complaining.\n\nReview 39:\nMy brother decided to join my family at the last minute on this trip, so I had hoped to get a room with two beds at check-in. I looked online right before I got to the hotel and it appeared to be booked, so I wasn't surprised when they weren't able to change my room type. But they immediately offered a free rollaway which worked out just fine. When they gave me the room keys, they told me one of the rooms had a great view. Boy, they weren't kidding. Top floor (36) with a corner room facing northwest and southwest, featuring panoramic views all the way across the city. The only drawback? A queen bed instead of a king. But it was worth it. The only negatives were a little noise in the bathroom from a fan that sounded like it vented directly to the roof, and occasional hallway noise (the corner room was at an intersection with two other rooms). Everything else about the stay was pure Westin - stylish d\u00e9cor, heavenly bed and shower, courteous service. And the location is perfect. I hope to stay here again!\n\nReview 40:\nWe arrived here on a Friday night around 7:30. We took the BART from the airport, got off at Powell Street and walked 2 blocks to the hotel. Check-in was quick. We got a corner room with lots of windows. Bed was super comfy and nice big flat screen TV. Only complaint about the room was the bathroom was tiny and shower/tub in our room creeked while taking a shower if you moved. All employees pleasant and helpful. About a 7-10 minute walk to the Cable Car turnaround near Union Square. Would recommend as there is a Quiznos, Starbucks and California Pizza Kitchen all within 1 minute of the Hotel and/or across the street.\n\nReview 41:\nThis Westin is just off Market and a block from SFMOA. This location is good for the Bart (Montgomery) but not close to any of the great SF neighborhoods. The hotel is modern and clean and he beds are great, but there are few restaurants within a short walk. This is a business hotel. The lobby is busy and almost everyone is wearing a suit and tie in the lobby.\n\nReview 42:\nI stay in this hotel for my nephew wedding. The services of the hotel is terrible. The front desk staff took us a long time to check out. The room that we stay is next to the elevator. So there was a lot of nosie. The coffe marker they put in the bathroom. Terrible. The TV is so small. The parking is not valet from the hotel guest . Terrible.\n\nReview 43:\nNice, clean hotel not a lot of the bells and whistles of boutique hotels but convenient to Starbucks, BART, Chinatown. Clean rooms, nice service! Reasonably priced!\n\nReview 44:\nWe have experienced unpleasant service not normally expected from any level of hotels. I have experienced the first time a rude operator in the Westin Market Street. I didn't know until then that this kind of operator exists in the hotel (Jan 20, 2008 in the morning). The survival of anything in westin environment? Key box in my room didn't work (jan 25,2008) and a mechanic fixed it. It took 30 -40 min. A security called hotel manager so that he or she can arrange for us a place to wait in but manager was not available and didn't apologize in any way later. Maid service was not consistent, failing to provide some trivial supply such as hand towels one day and some other the next day, etc. The service at the Argonaut Hotel (jan 26-30) was much better and this contrasted the loose service of the westin. Otherwise, I think that you may get what you can expect from 3-4 star hotels.\n\nReview 45:\nGreat location, clean, smells great (like a Westin), got a view of 3rd street, corner room. Floor to ceiling windows :) Travel to SF a lot for work and always like it when I find a deal hear.\n\nReview 46:\nHaving travelled across 5 states this is the first hotel that we encountered that charged 15 dollars for internet and even had the guts to ask 7 dollars for printing my boarding tickets. This paired with the parking fee of 50 bucks a day gives me a feeling that the Financial manager of this hotel is grabbing for dollars. Penny wise, dollar foolish in my honest opinion. The room was fine, the staff very friendly and accomodating, it's only the feeling that I am on fishermens warf where you know you will be ripped off. Did not expect this feeling to extend to the hotel I am staying in.\n\nReview 47:\nI spent a couple of nights at the Westin, prior to a corporate event. It is a classic business hotel, with a nice contemporary decor. The property feels really new and well kept. My room was quite big, the bed was great and there was a huge window with a view of Yerbabuena Gardens. The bathroom was also nice. The location is very good, steps from Market Streets and a couple of blocks away from Union Square. The only drawbacks: no free Internet and no room service after 10.30 pm. I have stayed at the Hilton Union Square before and I really prefer the Westin. It\u00b4s newer, smaller and not much more expensive. I would definitely stay here again.\n\nReview 48:\nStayed at the Westin on the front side of a week in San Fransico. Was a pretty good location. I was a little upset on how loud and thin the walls seamed to be. But very clean, great service. The hotel suggested a great dinner spot and took care of all the details, I'm not sure I would stay this close to market street again but that is part of what you learn the first time in a city you haven't been in.\n\nReview 49:\nStayed for one night on a quick business trip to San Fran. The property is more than adequate - good location between two Bart stops, a block away from Market St., with a Starbucks and Calif. Pizza Kitchen across the street. Decent bar with a surprisingly good wine-by-the-glass selection; only problem is the bar seemed to close early despite a conference on the property, and the kitchen closed at 10pm, about 5 minutes before I got there. The only other option was room service. My room was large however oddly shaped. Small bathroom and tiny closet but perfectly comfortable for my purposes. I have no problem recommending it - but of course if you're looking for something more hip and trendy, or for something more evocative of local San Fran culture, I guess there are better options. This is just a solid business choice, and if you can score something below $200 a night, definitely go for it.\n\nReview 50:\nI found our stay at the Westin Market Stree to be very pleasant. It is in a good location to the streetcars and the cable cars. Nice for tourists like us. The concierge service was EXCELLENT! It was our first time in SF and it was very nice to have such delightful people to help us out. They even helped us get tickets to the Alcatraz Tour! The room was nice and clean and the amenities were great. There is a nice restaurant in the hotel which I find very convenient for breakfast. (no searching a strange city for food!) Upon arrival, the front desk found out that it was our 10th anniversary and upgraded us to a higher room (for the view). That was the first time any hotel had done this for me. It is a little pricey, but I would recommend this hotel to anyone.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30320, "query_start_index": 30322, "query_end_index": 30322, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 708, 1448, 2205, 3032, 3262, 3529, 4313, 5291, 5681, 6588, 7328, 7875, 8620, 9191, 9470, 10045, 10377, 10935, 11434, 12177, 12567, 12977, 13785, 14466, 14951, 15691, 16196, 16423, 16865, 17177, 17984, 18875, 19318, 20250, 21286, 21964, 22798, 23262, 24292, 24929, 25304, 25661, 25838, 26741, 26945, 27548, 28209, 28627, 29542]}
{"id": "220240", "pid": "220240", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI have stayed at this hotel several times over the past 5 years with average to above average experiences. This past stay was the last. My husband and I checked in only to find that they did not have the non-smoking room we reserved. Much to my disliking, we went ahead and agreed to take the smoking room. Management said they would \"take care of us\". Ha! They gave us a card for 2 drinks in their lounge. Normally, I would have just let this go...but then I woke up with red bumps all over my legs, arms and neck. Went home and to the doctor, yep- BED BUGS!! GROSS and totally unacceptable for a hotel that bears the starwood name. I paid 350/night for bed bugs and smoky pillows.\n\nReview 2:\nA bunch of wanna-be trendees in a plastic hotel that is impossible to cover up small rooms with incredibly small bathrooms with Ikea furniture and plastic over-priced everything else. We were part of a wedding party that had a large block of rooms - the comments above reflect not only the consensus of our group, but also that of another wedding party for the same night. The sentiment was universally held by 20-somethings to 60-somethings. The price of the rooms was exorbitant and the value was ridiculous. We stayed at the Knickerbocker earlier in the week on the North end of Michigan Av for half the price; double the room size; exemplary concierge service and great location. We've been in a dozen other Chicago hotels in the loop, michigan av, oakbrook, and lincoln park areas... all significantly better!\n\nReview 3:\nI routinely stay at W hotels and must say the W City Center never disappoints! I approached Vanessa Lopez at the Concerige desk with the difficult last minute task of getting my friends and I into Paris Club (hottest club in Chicago) for the Halloween party the next day. We also we seeking last minute dinner reservations at Sundae, another Chicago hotspot. True to the W motto of \"Whatever Whenever\" Vanessa was able to get us set up for both. She also provided us with additional ideas of places we could go Friday night. We had an amazing time in Chicago thanks to Vanessa. We look forward to staying at the W City Center again!! :)\n\nReview 4:\nI love the lobby of the W-City Center. It is seems very trendy and has a certain vibe that is funky. That said, the room I was in left a lot to be desired. The funkiness of the lobby did not transfer to the rooms. I guess I was expecting too much after reading the raves about the W brand. The room was described as not too big, not too small, sort of in between. HELLO, in between is a great stretch, try tiny --and if this was the 'in between', I would really hate to see a 'small' room. The bed and 'furniture' (I use that word loosely) took up the entire space. The carpet in the room was grey but that could not hide the traffic and frequent attempts at cleaning. The room also smelled stale and musty. The bathrooms are a bit tight too and not sparkly clean. Not dirty, but not that really clean look that makes you feel comfortable after having used it. Hotel lobbies should complement their rooms. You owe your customers that favor. I will visit the W again, but only to the lobby.\n\nReview 5:\nScented candles, dimmed lights, moving objects and screens everywhere you go, including the elevator. Hoped the room will be a refuge - but alas, we got a room on the 4th floor, with windows that open to the AC and heating equipments and all of that for $550 per night. When we asked nicely to leave the next day, we were allowed to with no penalty fee. The staff is very nice and accommodating but the facility is unacceptable for such a price\n\nReview 6:\nBoth W Chicago hotels are nothing but the best. The service is impeccable. Upon checking into the W City Center, the front desk clerk noticed it was the day before my birthday. I checked into my room and then left for dinner. Upon returning, they had sent an amazing Chocolate Birthday cake and fresh fruit to my room compliments of the hotel. What class! It's the little things that make W Hotels so great. Same goes for the W Lakeshore. Fantastic!\n\nReview 7:\nTotal Disapointment. I've statyed at the San Diego, New York, and the Atlanta location--all good! The W-Chicago has small and older rooms with a with half way attempt from the hotel to make them look modern. Total lack of customer service, with a \"don't\" care attitude. They made it seems like we were botherig them. There were no resolution to any request. They totally screwed up our invoice. The lobby and the lounge were \"dead\" on a weekend!! I can now understand why. Take your money else where and stay!\n\nReview 8:\nI stayed there with my boyrfriend for business and have to say that the service is horrible. The hotel is chic and the employees greet you with a smile, but that is about all you get. There is nothing behind the smiles and design of the hotel. The hotel messed up on delivering messages, in-room massages, and room service just to mention a few things. All-in-all, there motto \"Whenever Whatever,\" is based on the hotel. There motto should be slightly changed to, I will listen to whatever I want to, and come through with the arrangement whenever I want to. I would not recommend this hotel to anyone.\n\nReview 9:\nI am a frequent business traveler and like to stay at W Hotels when I can. Well this was my first time at the W City Center and for surely will be my last. This so called newly renovated hotel is far from being up to the W standards that I'm used to seeing. My check in experience was the only good part of my stay sadly. I had a very nice Hispanic woman help me out and even got me an early check in and upgraded room. The so called upgraded room was a joke. The new design of the room looked cheap and apparently was as everything was falling apart or didn\u00e2\u20ac\u2122t work. No hot water, dirty sheets, and broken safe. Upon checking out I voiced my comments on my stay with a lady who claimed to be the manager yet she did absolutely nothing nor did she even seem phased when I said that I wouldn\u00e2\u20ac\u2122t be returning...hmmm do they hear this all the time that they just don\u00e2\u20ac\u2122t care?\n\nReview 10:\nBed Bugs...need I say more. I am still recovering from the bites. I was in this hotel for three nights. I noticed the first bite the morning of my second night and didn't think anything of it. On my final morning, I woke up to groups of bits on my left side and back.\n\nReview 11:\nI really enjoyed my quick one night business trip here. It's nice to sit in the lobby and catch up on some work as the vibe is great- nice departure from some of the less interesting hotels and locations I usually travel to. While there I met Laurelin the W Insider. She had a ton of ideas for dinner and for my next visits to chicago as well as the other W hotels I had reservations at. Very relaxing evening and it was a pleasure to meet Laurelin, I like the concierge sevice that doesn't hide behind a desk. The doormen are fantastic, some of the best. Can't tell you how many times I check in and I am dragging my bags through double doors and no one stops to help me. These guys are on their game! Sometimes it's the little things. Thanks!\n\nReview 12:\nThis is the most disappointing W Hotel that I have ever stayed in (and I have stayed in many W\u00e2\u20ac\u2122s). The lobby looks cool but the building is extremely old and the walls are very thin; so thin that I heard the guy next door on his cell for most of the night. The service was really disappointing, too. I checked-in with my current Platinum card in hand; however the front desk staff didn\u00e2\u20ac\u2122t bother to honor it. They didn't even give me a Platinum sleeve for my room key. The bathtub was clogged and the bathroom had no towels. When I called to request some towels, they asked me if the room was cleaned (which was a bit scary as I just checked-in). The only cool element of the room was the bed; everything else sucks. I finally broke down and called the hotel manager; he didn't bother to call me back. I'm beginning to wonder if it's worth maintaining my status with Starwood when their staff treats you so badly. This hotel does not live up to the W Brand.\n\nReview 13:\nVery hip......if it were 1995 maybe. Hotel concept is outdated - poorly lit with the staff all dressed in black wearing their little secret service headsets. Rooms the size of walk-in closets and walls are paper thin. Looks more like a fraternity house than a hotel. Concierge was helpful and room service was acceptable but expensive. Overall, would never, ever stay at a W hotel again.\n\nReview 14:\nI actually called the front desk to verify that I had a standard size room! It was a bed, a desk, and a flat screen TV. No space to walk. You could take 2 steps into the bathroom, turn around, and take 2 steps out. I searched for the closet for 10 minutes--for those of you who insist on staying here, pull (don't turn) the door that looks like it connects to the next room. I complained to the hotel staff, but they didn't care. Not surprising, as there were 4 staff members at the front desk area but only one willing to check in arriving guests. The rest were just enjoying the view. Will never stay in this hotel again.\n\nReview 15:\nAlways a pleasure staying at the W. The service is prompt and thorough. Our concierge Laurelin Hefter was excellent. Very knowledgeable, helpful, and friendly. With customer service like that... I have no desire to stay elsewhere.\n\nReview 16:\nThe hotel itself is excellent. Beautiful rooms with the normally overpriced amenities. The lobby area is trendy but it looks like the red light district down there. Something about women in there twenties hanging over men in there fifties just doesn't look right. Maybe I just don't know the city that well.\n\nReview 17:\nDespite the hotel being described as the W 'City Center' dont be fooled, its miles from where you would want to stay in Chicago and away from all of the other major hotels in the City. The W is located a fair way away from anything of interest, its neighbourhood is what you would rate as secondary nothing like the area of the other '4-5 stars' in and around the magnificient mile. Then there are the rooms...not only are they tiny but W has tried to hide the quality of their furnitures with gadgets/gizmos/magazines/signs that arent really much use to anyone, the noise from the corridors etc. is untrue they really need to soundproof. I also found that the staff were less that friendly, the concierge was constantly on the phone and made you aware in no uncertain terms that he had better things to do than to help your stay so much for their 'whatever-whenever' service. Folks if you are going to Chicago it really would be worth your while to pay a few extra $'s and stay elsewhere.\n\nReview 18:\nThe staff, basically the outdoor staff, need to learn some manners. I have seen these people give guests, and even people walking down the street (it is on a busy street heavy with foot traffic), rude hand gestures and laugh. If you want people to stay at your hotel, and least treat them with respect, or quit if you don't like (or know how to do) your job. I would never stay here again.\n\nReview 19:\nI couldn't have asked for a better hotel! I read a particular review on here that had me leary about staying, so I called the hotel and had other travel agents call to assure me that the review was untrue, and they were correct! I stayed for 4 nights on business and I kid you not, the stay was more spectacular each day. The customer service is 5star and everyone is so accomodating. The hotel food from IPO Restaurant is actually VERY GOOD!!!! The room was so comfortable and clean. Laurelin was fantastic as she tries to meet every request imaginable. The location was perfect to Michigan Ave, Magnificent Mile, and State St. shopping. My only suggestion is to request a courtyard view room if you want a quieter stay. I took that tip from a tripadvisor review and they were correct! I will surely return when I am back in Chicago.\n\nReview 20:\nWe chose to stay at this hotel for my birthday weekend. The description of this hotel sounded right up my ally. We get there and have problems from the beginning with they way they kept trying to charge my credit card. Music was too loud to hear what any of the front desk people were saying. We get into our tiny room and discover writing on the walls. A hot stuffy room with a air conditioner that barely works. A few of the many expensive snacks in the room had already been opened by previous guest and I was hoping my credit card wouldn't be charged for them. The design of the lobby and vibes that were thrown off were really nice. I just wish we hadn't ran into the issues we had. Full Review can be found here - www.--------------------.com/2011/04/w-chicago-city-circle-hotel.html\n\nReview 21:\nThis was probably the nicest hotel I ever stayed in. I work for Starwood so maybe I am biased for Starwood properties and know the hotel industry so I don't complain at small little things like most hotel guests. The room was very nice and we weren't even on a renovated floor. Three people stayed in a room with 2 double beds and we had a great time. We heard the subway but in the distance, sounded like wind. It's not really the front desk agents problem so call the city with a noise complaint and there is free wireless in the lobby so you can skip the fee.\n\nReview 22:\nThere was a strong smell of humidity in the bath room. The entire hotel is so freaking dark that you can't tell if the place is clean or not (you should bring a flash light). The decor is horrible - it looks as if it has been decorated for halloween. The standard rooms are tiny... It was my first and last time in a W hotel.\n\nReview 23:\nRooms are small but well equipped and the design is pretty nice. the whole hotel is kinda dark so if you like big hotel with lots of space/light/sun this is not for you. the lobby could be a night club: dark, cool design...Concierge was helpful. a bit pricey though.\n\nReview 24:\nHonestly, couldn't have been better. We flew in on a red-eye and were just looking to drop off our bags until check-in. The saintly receptionist advised us they had a room ready (almost 5 hours before check-in!). On top of this they gave us a free upgrade to a much larger room away from the EL Train, and threw in a certificate for 2 free drinks at the bar for each night we stayed... After checking to see if I was holding a gun in my hand we headed up to our 20th floor room for a much needed rest. Although the hotel isn't perfectly located (about 5-8 blocks away from shopping, theatres, museums, etc. ), they offered complementary rides in Acura MDX's (one way- from the hotel) to anywhere in the city. Not bad for $125.00 a night on Hotwire.com, eh... The hotel can seem a little pretentious, but everyone from the staff was exceptionally nice and courteous. Big thumbs up!\n\nReview 25:\nMy three daughters and I chose to rendezvous to Chicago from Boston, Tucson, and CO for our \"Girls Weekend.\" Arriving at the \"W\" there was no welcome or help with the door or luggage, their lobby is a \"cheap\" cocktail lounge, the rooms are extremely small, furnished very distastefully and even our requested upgraded room overlooking Lake Michigan was a joke. The only positive experience was their concierge\u00e2\u20ac\u2122s understanding and willingness to help us relocate to The Drake Hotel. With only a few short days to share together in the exciting city of Chicago, we lost half a day and months of battle fighting for reimbursement. Finally, receiving credit through a credit card dispute, our \"W\" experience is behind us. Read and believe, then book at The Drake or.... Chicago has many wonderful hotel options, but the \"W\" is definitely not one!\n\nReview 26:\nThe lobby was truly dazzling with the feel of an upscale night club more so than a hotel. I was fortunate enough to snag a \"Spectacular\" king room...more than enough space for one person...room was very clean and the decor pretty much matches the photos on the website. Loved the extra touches like the cordless phone, cd and dvd player, huge fluffy towels and bathrobe complimented with Bliss Spa products! The highlight for me was the bed...comfortable doesn't even begin to describe! The staff were attentive and very friendly. The only negative was the quality of the food versus the cost of room service (12% service charge tacked on, not including tip). I guess that's to be expected with any 4 star hotel. I would definitely stay here again but would avoid room service.\n\nReview 27:\nWent on a girls trip with my 18 year old niece to go shopping. We were amazed at how big the room was and the service was top notch, The conciege team was fantastic and were able to help with everything. I highly recommend this hotel and look forward to staying there again soon.\n\nReview 28:\nWe had an amazing time at this hotel. When you first walk in you're blown away by the trendy and sleek decor, it's kind of like walking into an upscale lounge. You can tell that 3/4s of the people in the lobby/lounge are not staying at the hotel but just having some drinks and enjoying the atmosphere. We were immediately asked if we would like to be upgraded to a larger room, which of course we obliged to. The room was nice and very crisp feeling. I took advantage of the fitness center every morning, which was clean and equipped with personal tvs, head phone, ipod docks and fruit. We also took advantage of the hotel's free Acura experience, which saved us a few taxi fares. Overall, this was a great experience and we would love to visit again.\n\nReview 29:\nYeah, ok, trendy and chic and good service - BUT to agree with some reviewers I was shocked at the size of the rooms. The bathroom is the smallest I have ever seen in a US hotel. I had to climb around the sink to reach the bath/shower faucet. The decor in the room was clearly designed for VERY young guests.. by that I mean it feels like a college dorm. The motivational signs, runway lighting, horrible puke-cream color walls... everything was very very disappointing. The thermostat was also set to not go below 65 degrees, although it felt more like 80 degrees in the room. One of the worst hotel stays I can remember - even the check-in experience is TOO much. The concept of being in a nightclub goes all the way through the lobby to the reception area and into the elevators (with holograms an all). The only thing I looked forward to in this hotel was CHECKING OUT. If you are19 or 20 years old you might enjoy this hotel - but I do NOT recommend this for business or family travelers!\n\nReview 30:\nI stayed there in July, on a Sunday night, when there was no one downtime and very little noise. The room was designed superbly, with all sorts of quirky, imaginative, friendly details. I slept like a king, trained, had access to Millennium Park, the Museum District and the Sears Tower after a short stroll. Excellent location. I strongly recommend this hotel, my favourite in Chicago so far.\n\nReview 31:\nI stayed at the W last night. The hotel is dark from the time you walk through the entrance until you arrive at your room. When I got to my room, I started to unpack my suitcase and I noticed gum wrappers behind the clock. Then, I went to hang up my clothes and saw that a prior guest left his ties in the closet. I called the front desk and my room was promptly cleaned. But after flying in at night, the last thing I wanted was to have a room that had not been serviced by house keeping. I doubt I will stay at the W again.\n\nReview 32:\nWe stayed in this hotel and it was marvelous. When I walked in I thought I was in an upscale lounge. I had to wait for my husband, so I relaxed upstairs on the second floor overlooking the entrance. The couches were plush, clean and extremely comfortable. After we checked in, the bed we so cozy I didn't want to get up, but we were in Chicago, so we had to explore. The night before check out, the concierge printed our plane tickets and had them waiting for us in an envelope at the desk. They also had the best cucumber water I have ever tasted!\n\nReview 33:\nI've always loved W properties - they're always unique, funky and fabulous and W City Center was no exception. What a great place to stay for a romantic weekend get away! Laurelin reached out to me before our trip - just the great kind of service that's unexpected but gives the stay an added great touch. The location was perfect for our needs - walking distance to Milennium Park, State Street Shopping, Miracle Mile. And, it wasn't their fault it was FREEZING out. Service from pulling up with the car through our departure was excellent. The room was clean, nice and the linens were superb. Great stay! Oh, this was a personal trip, but definitely would stay for business in the future.\n\nReview 34:\nThe W awakens the senses and blends well with the greatness of downtown Chicago. Laurelin was great and offered excellent tips on how to enjoy a short stay. I enjoyed dining at IPO, the hotel's restaurant. My only complaint is that the snacks in the room should be complementary.\n\nReview 35:\nI am required to stay at this hotel every time I'm in Chicago -- not too bad I think. The rooms are clean and comfortable, and chic -- albeit a bit on the small side. Ditto with the bathrooms (for a standard room.) The hotel is in a historic building, so it has a cool vibe. The bar area is kinda small, at the front of the hotel, but good. My problem with this W, and all W hotels in general -- is that they are dark and disorienting. I don't want the club-feel, but there you have it. The service at the front desk was okay. The service of the food staff was helpful and excellent. It's a fun place, but I'd probably pick something less \"cool\" if I were staying in Chicago. It depends on the experience that you want.\n\nReview 36:\nMy partner and I stayed at the W City Center over the holidays, leading up to New Year's. When considering price, the City Center was considerably less than the Lakeshore Drive location. We got an upgrade from a Wonderful room to a Spectacular room, and be warned, it wasn't that Spectacular- it was Standard size. A nice room, nonetheless, just not a noteable upgrade. The staff was friendly and accommodating. The lobby, as always, provides a hip backdrop for casual cocktails in an urban setting. Many sights are nearby (Millenium Park), or just a short walk or cab drive (Magnificent Mile, museums, etc.). If you're familiar with the W brand, and like the style and comfort and all the W offers, you won't be disappointed.\n\nReview 37:\nI travel to Chi frequently and have stayed at the W several times. All in all I go back because the location is great, for where I work and close to the L that goes to midway. The staff has always been great. They try very hard to meet all your needs. The hotel is very hip with a great lounge and cool bar and the beds are the best I have ever slept in. Room size can be an issue, very small rooms called cozies you don't want one of them also the lower floors are very noisy (street noise). The rooms are clean but I have found lots of little annoying issues. Coffee pot that spill when you pour them, batteries not working in remote, shower with little presure and issues with heating system. The resturante is not great, food is avg at best and very expensive. Double that for any room service. Salad soup and water in your room $50.\n\nReview 38:\nThought the hotel was great. Seemed a bit more individualistic than the W in San Fran, which I felt was a bit \"cookie-cutter\" trendy. The rooms are small, but then so are the rooms in most boutique hotels. But they contain everything you can need and are very well appointed. The complimentary Acura car service was a great idea and used it a couple of times. Staff were friendly is a little abrupt. I was disappointed about the location as I wanted shops, not offices, but this was my fault, I should have looked at the location closer and it wasn't too bad getting to Michigan Ave.\n\nReview 39:\nI've stayed at many W hotels around the world, and W Hotel City Center is indeed one of my favorite W hotels. The hotel is situated at a very convenient location in the center of Chicago. My stay is just simple perfect. The room is very spacious, clean, and quiet. I am extremely impressed with the attention to detail the hotel had put with everything. From the \"good morning\" and \"good evening\" elevator carpet, to the cupcakes, warm chocolate cookies, and hot cocoa served at the lobby. The service is way beyond my expectations!! Eden at the concierge was extremely friendly and helpful in providing us directions to our destinations and gave us many helpful restaurant recommendations and travel tips. The Acura experience was just simply comfortable and neat! The chauffeur was very professional and allowed us to experience the vehicle fully. The lobby is clean and well-decorated. We also ordered room service and had a drink at the lobby bar. Overall, the amazing staff and excellent service at the hotel made my first trip to Chicago memorable and I will definitely go back and stay there again. :D\n\nReview 40:\nSo I often stay at W Hotels when traveling, but the W City Center in Chicago is really top notch. The hotel is classy chic with a really great vibe. Good gym, huge rooms fully equipped with a wonderful bath. One of the best night's sleep you can ever have. I'd also like to call attention to Laurelin, the concierge. I was meeting a friend that I hadn't seen in almost 25 years and was looking for a great place for dinner. Of course, I had my heart set on the Girl and the Goat, but there is no way to get into that place without 6 weeks notice. Well, not so for Laurelin! She made a quick call, spoke some secret magic, said go on over, and we walked in and were sat on the spot! The manager was expecting us and the other greeters were stunned by us getting the royal treatment! The W City Center is my place to stay in Chicago, period.\n\nReview 41:\nAfraid I have to agree with many of the other reviews on here--I would not stay here again. I'm a Starwood fanatic (Platinum status) and despite that it's not worth the points. Tiny rooms, horrible old bathrooms, views into an interior shaftway, yet still somehow noisy. At check-in (11 at night, flight delayed, starving...) the assistant kept saying \"hold on a moment\" and would disappear--3 different times--and after half an hour handed me a room key. I was excited that she had managed to arrange some kind of amazing upgrade but, NO, she just took 30 minutes to check me in. The lobby scene is disappointing. My advice to anyone thinking of this hotel is either stay at the W Lakeshore or, my new favorite, the Hard Rock Hotel (much nicer than you would think--how Ws should be).\n\nReview 42:\nI spent my Birthday weekend at the W and right off the bat I knew it would be a great experience since the concierge, Laurelin, sent me an email giving me options for a night out in the town. Upon arriving in my room, I was greeted with a nice Birthday greeting and red wine and chocolates! It was an overall great experience and I can't wait to return! The only drawback was that my friend sent a Birthday present for me at the hotel, and he wasn't told that there would be a $7 package fee :(\n\nReview 43:\nI booked the W hotel City Center because the hotel was close to amtrak and had an aarp discount. My senior citizen husband and I had a comfortable quite room. Staying at the W is like staying in a piece of art. Design is everywhere (even in the business center). A stunning lobby and swank elevator. When we arrived the lobby was full of 20/30ish stylishly dressed people enjoying drinks, food and conversation. Check in was quick and the staff was very helpful. Location, location. This hotel is 4 blocks or so from the Chicago Union Station and about 3 blocks from the Art Institute of Chicago.\n\nReview 44:\nMy wife and I came to Chicago for a long weekend and we previously booked a Marriott property. The week before departure, I was checking rates and noticed the Marriott was more expensive than the W. I quickly cancelled my reservation and booked the W. I was extremely surprised by the property. Our room was spacious and we could not hear any city noise on the 21st floor. The bed and pillows were plush. The hotel is close to the loop and we road the train back to the airport which was cheap ($5 for the 2 of us). We took a cap from the airport upon arrival and paid about $40. The drink prices are spendy at the lobby bar, however it is Chicago. I would highly recommend this hotel!\n\nReview 45:\nI got this room at the last minute on a holiday weekend. The room was very small and cramped and way too dark. The hallway smelled of liquor. I arrived a 12:30 AM and the music was so loud from the club I could not hear the desk clerk. The staff was very nice but the atmosphere was too \"trendy\" for this traditional traveler. Only place to plug in lap top was in the bathroom, had to sit in the hall on the floor.\n\nReview 46:\nVery hip hotel. As you enter you feel like you are walking into a club. The place is very dim and the bar seems very busy. You have to walk passed all the people in order to reach the front desk. The rooms are contemporary feel. The valet overnight was overly priced at about $69/night, but all the valets in downtown chicago are outrageously priced. The location is a walkable distance.\n\nReview 47:\nWe just needed a place to stay for the night, after an event we attended.... Well I can not remember what floor we stayed in, the room was very nice... everything in the place was magnificent, except for the service... the people from there kept on barging in since we got there... they told us they had a water problem with the room above us... we did not see any water come into our room... we asked then if we could be moved... we were told the hotel was booked solid... no other rooms available... well just great, we had workers trying to come into our room at all hours, as if they had moved us out...hate the place just for that experience! >:(\n\nReview 48:\nIve stayed at W City Center many times. Great bar scene to relax with a cocktail after a long day. Chic, good looking crowd and yummy drinks. Had an in room massage with Bartek and loved it. Be sure to ask for courtyard facing room to avoid noise from train. Rooms are cozy and good eats on room service menu which is a must for me. Hotel service is always very good. Bend over backwards to accommodate. This is a must for business trips.\n\nReview 49:\nIf you're going to stay at a W in Chicago, head to the Lake Shore. The City Center location has postage-stamp sized rooms that are loud and cold. I would not stay at the W in City Center again.\n\nReview 50:\nStayed at the W for business the week of September 6. Loud interior and exterior noise in the two rooms I stayed in-- due to the train and the old building's venilation. Called front desk at 10pm to find out when jack hammer noises would stop. Call never returned. Called back 30 min later and asked to speak with manager. Room was upgraded the next morning to a two bed room the next day. Second room was noisy as well. Would not stay here again... Too trendy and expensive for my taste.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31390, "query_start_index": 31392, "query_end_index": 31392, "truncation_seperator": "... 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{"id": "304490", "pid": "304490", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI used to give this hotel 4 stars last year. But now It's 4 pm already and I am sitting at the lobby unable to check in. They said I have to wait for 2 more hours. Its unacceptable since Ive reserved it for a week in advance\n\nReview 2:\nWhile we only stayed one night with the Langham, we were very impressed by the experience. Dinner at the Michelin starred Tang Court was very good and all of the hotel staff with whom we came into contact were very friendly and attentive.\n\nReview 3:\nA friend and I stayed at the Langham for 5 nights during Chinese New Year, an event everyone should do at least once in a life - it was absolutely amazing and we felt rather privileged to be there for the celebrations. However, what really made our trip was the Langham Hotel -- from the moment we entered their grand foyer we were made to feel welcome. The staff are wonderfully courteous and efficient. Our room was a great size immaculate and extremely comfortable. We had pre-booked the Langham Club which was an added bonus as it felt like you belonged to a very exclusive club. The breakfast and daily snacks including canapes in the evening were most generous and delicious. They actually describe their breakfast as \"continental\" but in actual fact they also provide a cooked breakfast as well. We will certainly be returning not only to Hong Kong but also to the Langham.\n\nReview 4:\nReally not all it is cracked up to be. Overall the rooms are average but the problem upon checking in for me (19th May 08) was that the building noise was terrible. The entire hotel seems to be undergoing extensive rebuilding. Of course, this wasn't communicated in advance so I complained and was moved 3 times, eventually ending up in a suite, which was great except for the fact that it was a very smelling smoking room. The only alternative offered was a move to another hotel, which I couldn't do as I was meeting colleagues for meetings. Noise was bad in the day time but otherwise hotel services were very good. Without sounding like \"who ate all the pies\" the breakfast was fab!\n\nReview 5:\nAn excellent hotel throughout. I would like to highlight the most efficient check-in: speedy and friendly as well as the outstanding breakfast. It may look unpretentious but the quality and selection is second to none. Very good location though if you want to sip your cocktail watching the skyline on the other side you need to go the Interconti.\n\nReview 6:\nI am writing this review whilst in the \"Grand\" langham room. Staying for two nights between 1-3 June 2012. Arrive at 3pm but the room was not ready and have been moved few times when checking in However Langham still not fail to impress with the cleanliness of the room, combination of classic and trendy style with fruits and complimentary drinks provided in the room. The room appear have been updated! Hoping when I return tomorrow for second leg of stay check in Langham will still to impress me...!\n\nReview 7:\nOne of the only hotels that I can say that smells great when you walk through the doors. The rooms are clean fresh and bright, the service excellent and the executive level club room is fantastic. Try the sausage rolls in the club level if you get the chance they are quite frankly gorgeous. A special thanks to Ching Xie (club level reception) who made my stay perfect and really excelled at customer service.\n\nReview 8:\nSummary: Clearly a standard bearer in years past, the Langham Hotel - Hong Kong is clearly handicapped by an aging property and nearby constructions (eliminating any 'Bay Views' they once had). The staff is clearly committed to a superb level of service to continue to compete but sadly fall short of their inflated price tag. In short - a great property for business (if at a good rate) but not the choice for savy travelers looking for the iconic hotels of Hong Kong. The Good: Great Shopping Location, Easy Access to Star Ferries, Super Service, Nice Pool Area and Gym The Bad: 'Zero' Bay Views (100% Blocked by new constructions), Aging Rooms, High Price to Value\n\nReview 9:\nFor a hotel of this quality it is odd to pay for internet access in the first place. But to provide different levels of access (complimentary being the slow one I'm on now) and then charging differential prices for higher bandwidth is just bizarre\n\nReview 10:\nThe hotel room was very spacious, we stayed at 4th floor, the lobby is beautiful with fresh flowers of purple and pink colours. Staff was very helpful including the front desk and Concierge. The hotel has a very nice ginger flower smell throughout the whole hotel, they have a souvenir shop which is worth checking. I bought a bottle of the room spray which was very nice.\n\nReview 11:\nWe stayed in this hotel in Sept 2011 and got a good price at the junior suite room coz we booked 3 months in advance. The hotel is in the middle of the the Tsim Sha Tsui road surrounding by shopping centers and shops. Great area indeed. The suite is perfect with all day access to the lounge. The room separates the bed room and sitting area while the bathroom has a jacuzzi in it, amazing!. The service is also excellent with the hotel staff who can speak perfect English which is rare in HK :) The Room service is also delicious as our daughter orders some kids meal and it comes with a complete meal with dessert and juice. MTR is also close by so it is very easy to go around the city. We really recommend this hotel every time you visit HK as it is very convenient, great service and we think it is the best hotel in Tsim Sha Tsui area with good value as we have stayed in other hotels in the area and none like this. with dessert and juice.\n\nReview 12:\nOk, stayed here for 3 nights. Nice on the surface, \"most\" staff were quite nice. Restaurants left little to be desired, chinese was great, bostonian not at all, overpriced and outdated food. Plates were chipped and food very average, not what I expect in Hong Kong at all for room service. Linen ok. Room was just tired. Room service cold, fatty food. Had to stay here, company booked. Really good restaurants across the road, which we found out on the last day unfortunately. Enjoy hk.\n\nReview 13:\nFantastic room with a touch of victorian style (almost everything was in pink!). This hotel's got class, elegance and totally lived up to its standards. The front desk and housekeeping staff were helpful and friendly. Didn't try their f&b outlets but I've heard they serve fabulous breakfast. Only downside was that most of their rooms do not have a handheld shower which I normally prefer, and I had to request for a handicapped room. Oh and they have a nice little souvenir shop just at the lobby with all the pinkish stuff!\n\nReview 14:\nLangham was highly recommended by my travel agent that I have good relationship for many years and arranged all my international trips to many parts of the world. She used to book me at Marco polo hong kong and gateway since many favorite shops are located in harbor city including toyrus and varieties of shops with children items. Almost two years ago, she suggested langham because she had a visit for inspection and found the room and service were impressive. I was not regret at all to follow her recommendation to stay at LangHam. The hotel is in Perfect location for shopping. Only a few step to duty free shop with varieties of goods, many shopping malls including ocean terminal, the one, etc, and all brand name shops are nearby. Efficient hotel room with decent space (I stayed there two times in deluxe grand room and grand room, but i could not tell the difference in term of space and other amenities except the glass window of the bathroom). Nice staffs with full service mind I experienced In all touch point. I will definitely stay at langham again.\n\nReview 15:\nBeautiful hotel ideally situated near Star ferry,MTR station and Harbour City shopping centre.Gorgeous foyer and the rooms are beautifully decorated and spacious,we had a Grand room .Chose to take extra package to include the Langham club,if you can stretch your budget it is definitely worthwhile.Breakfast,traditional afternoon tea,drinks and canapes are included and served in an exclusive area on the 11th floor,there is also a business centre there as well.I have never stayed in a hotel where the staff are so helpful! They could not do enough for us,they make you feel very special.We really enjoy are stay here and look forward to returning\n\nReview 16:\nOnce we arrived about 5pm, the porter was helpful with our luggage and ask for our passport but the Concierge staff was showing an extremely rude gesture to porter and us -should have look at his name tag. Another staff saw it and she walk over and check us in very very quickly. Management is not warm, lack of sincerity. What a disappointing, if not totally annoying experience ! !\n\nReview 17:\nToo many steps, No doorman, NO Service. IF YOU HAVE A STROLLER/CHILD don't bother, no help what so ever. I couldn't even find ANYONE to help. Oh, the cleaners were so rude,that we at one stage we couldn't get in because they had ALL doors blocked. REAL HELPFUL - NOT ! !\n\nReview 18:\nThe whole stay was disappointing. The rooms need a serious renovation, and front desk and management does not really care.\n\nReview 19:\nExcellently situated in Kowloon, 5 minutes from the Star Ferry. Good discount obtained by paying in advance and losing cancellation rights. Open air rooftop pool; rooms luxurious and staff impeccable. Only thing to avoid is the Hotel \"Executive luxury coach\" from the airport as this is just the normal hotel shuttle, takes ages and for two people is only a few dollars cheaper than a taxi.\n\nReview 20:\nI booked a suite for $500US/night through leading hotels of the world, who offer an upgrade 'if available'. We were shown a very well worn, very tiny suite, with corn chips all over the carpet. No upgrade was available. We were spending Christmas there and were looking forward to a nice room, so, even though we had paid in advance, I told them we were checking out. They then came up with a nicer suite, at an add on of $150/night, which we took. This suite was large, but the carpet and furniture were still well worn, and the views were of dirty apartment buildings with laundry hanging off the balconies. Our friends stayed at the Intercontinental down the street, and for the same price had a gorgeous suite with a panoramic view of the harbor. The lobby of the hotel was turned into a street level shopping mall, so the new lobby is at basement level, making it dark and hard to use. One nice feature- the executive lounge, which offered free breakfast, tea, and evening drinks and snacks.\n\nReview 21:\nWas a great hotel, excellent location, rooms were top notch! service was brilliant a first class experience!\n\nReview 22:\nThe Langham hotel has a great location, situated opposite train station, close to ferry, very centrally positioned. Great service, delicious breakfasts, great help from concierge and hotel staff. The rooms are smallish compared to other hong kong hotels. I would highly recommend the grand langham rooms. We had a fabulous break staying at then langham!\n\nReview 23:\nWe spent 4 nights at this hotel. And from the moment we stepped in the place we loved it. The staff and service is 10/10. Tho our first room we did ask to be moved only because of the outside noise was a little too noisy for us as we'd just spent 3 weeks with very little sleep we wanted to sleep like babies while there. The rooms are comfortable, luxurious, well maintained and serviced. The cocktail lounge was very relaxing, with great service. The 5 star restaurant was wonderful, absolute delight! I had a wonderful 2 hour pampering at the day spa. I cannot fault this hotel and can't wait to get back there again.\n\nReview 24:\nService is dropped, Front Office staff are not all friendly, lack of training , apparently. Management is not warm, lack of sincereity. Not a honest group. Location is bad, you have to walk 20 min to both ferry or MTR, if you think how small it is of Hong Kong.\n\nReview 25:\njust come back from a few days at the langham,had a lovely time,the hotel was outstanding and would recommend to anyone,ate at one of their restaurants the tang court and found that to be excellent as well the service was first class\n\nReview 26:\nI was there last week for a trade show, stayed in a deluxe room, the room was spacious and clean, with some really nice touches, like the swans on the towels. The the staff were really attentive, We ate in Ming Court on the first night, and that was a wonderful introductory meal to Hong Kong. As for location, it was great the Star ferry is a three minute walk. and eight minutes latter your downtown. If you stay here do not miss a splash in the pool! Now I am looking forward to returning in October for a week there with the wife.\n\nReview 27:\nWe stayed at the Langham on two occasions in October when travelling to and from Australia and stopping-over. On the first we arrived very early in the day and they found us a room without any quibble and did not charge any extra. The staff are very helpful. We stayed in a Grand room which was very nice and well provisioned in a business hotel way but had no view at all. The location is very central and good for sightseeing and business. If you are using the Airport Express K2 bus the hotel is annoyingly their last stop having passed it at least once on the way to the other hotel stops, on the other hand this works in your favour when returning to the station. The buffet we had on Sunday was very good quality and very good value with plenty of locals using it which is always a good sign.\n\nReview 28:\nThe Langham is such a beautiful hotel.. very elegant. We upgraded from a Deluxe room to a Grand room and it was really worth it. We got a corner room with floor to ceiling windows and sweeping views of the city outside. There was also a daybed next to the windows, which was very nice. Quite a bit of space compared to a typical Hong Kong hotel room. We had a few friends over to hang out there comfortably without feeling cramped at all. The location of the hotel is also convenient (well depends on what you're there for). Its connected to a mall, the MTR is right outside and the night markets are just a quick stroll around the corner.\n\nReview 29:\nJust in case you did not realise this - the Langham Hotel is a different category to the Langham Place Hotel. The former is a tired 3+ star tourist property, low rise from the 1980s or thereabouts. The Langham Place Hotel on the other hand is a modern 5 star business and tourism hotel directly above the Mong Kok subway station. Interestingly, the two properties are similiarly priced so make sure to check this out.\n\nReview 30:\nI traveled with two girlfriends and all of us stayed in the same room and we still have room for walk around. That was wonderful for Hong Kong hotel. Great service and the location was great. Shops and dinings are all around. I will go back for sure.\n\nReview 31:\nWe were in town for four days. The location of the hotel is fantastic. Right in the middle of Tsim Sha Tsui, near the ocean terminal, star ferry, short walk to the bay to see the night scenery. located near many stores and restaurants. The service of the hotel lives up to the name. Everyone was very courteous, got a free upgrade when we checked in, lent us some umbrellas when it rained the first day. The hotel was extremely clean in all aspects. nuff said Booked the hotel about two months in advance, but the hotel price was very reasonable. I recommend directly contacting the hotel too and asking for the best available rate. The website though had the best rate after checking other outlets. The room was beautful, spaceous, and simply great. Fantastic amenities, very modern technology in the room, and everything you need for the stay. The only thing that was surprising was we were on the 16th floor, and the elevator only goes to the 15th floor...it was interesting at first but nothing that got in the way. I highly recommend this hotel\n\nReview 32:\nExcellent service at the hotel. The room was excellent with there being good facilities in the hotel Overall it is a nicely presented hotel in an excellent locatio\n\nReview 33:\nStayed for 2 nights in standard club room which was well worth any extra payment. Rooms were very comfortable and staff were incredibly helpful and courteous. This hotel is very conveniently situated for star ferries, MTR and shopping. This was our first time in Hong Kong for many years and we loved it and the hotel made it very special for us. Don't look elsewhere just book The Langham.\n\nReview 34:\nThis was my 2nd time staying at the Langham HK. I really like all of the branding changes that they made. Anything with the langham logo is now pink with gold. Love it. The quality of service was just the same as before...perfect! Check in/out was easy, the breakfast buffet was delicious, my room was excellent...I was very happy to stay here again for work. I didn't have one thing to complain about. I heard from many people that they could here construction noises, but that's only during the day...I was working during that time so it did not phase me. The front desk was very helpful with suggestions for directions and where to sight see. The location is good for business and for tourists because it's close to everything. I look forward to staying there again in the spring.\n\nReview 35:\nGreat location, shopping galore right outside your doorstop. It's also just a stone-throw away from the metro so moving around the city is a cinch. Service was excellent, the rooms were comfortable, furnishing was classic and elegant, we had lovely chocolates on the pillows at night and great smiles each morning when we went off to start the day. Though I didn't feel it was so luxurious or opulent for a five star, overall it's a great place to stay in Hong Kong. I traveled to Hong Kong with my family (senior citizens included!) during the first week of April and booked three standard rooms.\n\nReview 36:\nThe Hotel was so luxurious that all the tiredness of the day at business conference went like a 'woof' out of the window... The service was prompt and the ambience and facilities in the room were brilliant. The personalised attendance to each of us in the hotel (we were around 200+ members in the conference) was exemplory.... kudos to the hotel staff and it's services... i have made up my mind that i will take my family to Hong Kong and stay at this place to make the holiday a memorable one for all of us. It is at a walking distance from the harbour where we could enjoy the night laser show every day... geographically it is located near to all the attractions and hence the evening extended everyday into a pleasure after work....\n\nReview 37:\nI stayed here for 4 nights and had a fantastic time. The staff are knowledgable and friendly and speak great English. The hotel is in a great location, there is also a great choice of restaurants within the hotel itself - the Main Street Deli within the hotel is definitely worth a visit. The pool area is lovely and the gym is well equipped. Rooms are excellent and you can get a really good nights sleep here! The hotel lobby smells amazing! !\n\nReview 38:\nThis a great hotel ... so close to everything .The Star Ferry , metro and great shopping are all very close . But the best part of this hotel is the service , the staff are all very friendly and professional . Would stay here again .\n\nReview 39:\nThis was a smashing hotel, and for my wife and I a marvellous start to our honeymoon. We stayed for three nights at the end of July. The hotel has a lovely lobby and our room was of a good size and very luxurious. The whole plaace was elegant. As a result of a delay on our first connection our luggage did not arrive until the next day but the toiletries in the room covered every need. Free Wi fi was appreciated. We only ate one evening meal at the Tang Michelin starred restaurant and whilst expensive the food was fantastically presented so no complaints there. The bar was lovely to sit in and on our last day we also had afternoon tea. This was delightful and very reasonably priced for what they provided. The concierge was great as we had a problem with our suitcase locks and they helped in a variety of ways. No problems just got on with it, including the teams manager. Great service from them. I have paid more for far inferior hotels elsewhere and I would definitely stay here again.\n\nReview 40:\nThe Langham is one of the well-established Kowloon-side luxury hotels (just up the street from the Peninsula, not to be confused as my guidebook did with Langham Place which is a sister hotel a few blocks north). The location is excellent, short walk to Star Ferry, public transport links good. The roof top swimming pool and fitness centre are very good. Staff are attentive etc. My only criticisms would be: (1) there is no concierge/ porter staff waiting to meet the shuttle which brings you from the Airport Express train [which is the quickest way in from the airport] to the hotel. I had to heft luggage up stairs with neither an elevator nor a porter there to help (2) there should be free wifi (3) the breakfasts are massively overpriced: not feeling like spending the equivalent of $100 on bk for myself and two children, I went out to McDonalds down the street. But if you can find this hotel at a good price it is a perfectly fine choice for business and leisure.\n\nReview 41:\nWe stayed at this hotel for 7 nights and found it was an excellent choice for our family of two parents and three young adults. We were central to all transport and the location was perfect for our daughters to go off shopping at any spare moment.There was an abundance of restaurants close by and the hotel dining was also fantastic. Langham hotels have a certain charm and this hotel is no exception. After a long day of sightseeing it was always a pleasure to walk back into the sanctuary of the main lobby. We would stay here again without doubt.\n\nReview 42:\nLocated in Tsim Sha Tsui (TST), it is right in the middle of the high-end shopping district, close to transportation options, the Harbour, Star ferry, restaurants. The lobby is spacious, service is impeccable from the warm welcome when you come in to the room service. Check-in was quick and easy as check-out (a 6AM, by the way). Although I thought the room was relatively more expensive than other Asian hotels I have been to, it was spacious and the bathroom was luxurious with a separate tub and shower and the bathroom amenities were impressive. Rooms had ipod docking stations, huge (42\") flatscreen TV. The bed was very luxurious and I slept like a baby - a great tip for someone who always has a difficult time sleeping in a new place. My only complain (not really a complain but more an observation) is that they charge HKD150 for 24 hours internet which I feel in a high-tech world should be included free as part of the room package - as some hotels do so. I would recommend to friends especially to newcomers to Hong Kong. M\n\nReview 43:\nStayed at the Langham hotel for 5 nights at the end of november with my friend.We had a great time and found the hotel to have a brilliant location in Kowloon.It is near the ferry pier and also next to all the shops.It is a 5 star hotel and was worthy of this rating.The rooms were a decent size with comfortable beds and big bathrooms with large walk in showers.We were provided with complimentary water and slippers.They had all the christmas decorations up in the lobby which were really pretty aswell.Hotel itself was very clean and the staff were friendly.It had a lovely roof top pool which was small but seemed very adequate. All in all,would highly recommend and thought it was really good value with a great location.\n\nReview 44:\nI stay at Langham 4 times per year as I am treated like a king the Staff in the Club Level lounge are extraordinary ,The newly renovated club lounge is the best in Asia Great breakfast and afternoon tea ,Great Location walking distance to great shopping and restaurants rooms are very comfortable one of my favourite hotels in the World\n\nReview 45:\nGrand experience at the Langham. 5 star hotel for half the price of the usual suspects in HK. The hotel has remarkable service. The rooms are excellent and I loved the in room safe box. It is very large, so you can out your entire portfolio away. Location is perfect in Kowloon next to the new Harbour City, close to grand shopping and dining.\n\nReview 46:\nWe travelled on business and really enjoyed the impecable, efficient and friendly service. Location is perfect. We booked a Grand Roomwhich was spotlessly clean (haven't experienced such a clean room for a while), attention to detail(s) in room and bathroom - just perfect. You also dont get the feel the hotel visibly saves on all ends and corners, ample of amenities and of good quality. The only thing which did not meet the rest of the 5star feel of the hotel was in my opinion the breakfast restaurant (forgot the name). A bit too touristystyle you would get in a lower category of hotel, however the service was fabolous and everything on the buffet you would wish for. All in all a hotel we seriously can recommend for any kind of trip. We will book this hotel again at our next trip to Hong Kong.\n\nReview 47:\nHad a great stay at the Langham. Rooms are nicely appointed, clean and comfortable...great AC which is important in hong kong. Beware of additional expenses that can quickly drive your bill up: Internet, breakfast (good, but very spendy) etc. Staff was great. If you want a hip, trendy place, this may not be your first choice, but all told, no complaints.\n\nReview 48:\nI stayed at the Langham for two nights at the end of a ten day around-the-world business trip. It was a great way to end the trip! The hotel staff was wonderful. The room was extremely modern and comfortable. The internet connection was strong and reliable. The buffet-style breakfast in the morning had a large variety of food - fresh and hot. The location could not have been better. Within walking distance of the ferry station and the AQUA restaurants in the building directly across the street had wonderful night-time views of the harbour. Highly recommend this hotel and I am hoping to be able to stay again for a longer visit at some point in the future.\n\nReview 49:\nI can say that its one of the good hotels in Hong Kong. restaurant, service and staff all are of great quality. The restaurant is really great, you can find variety of food for the breakfast and with great taste. Let me tell you the staff are really very well mannered and helping. Rooms are great and comfortable. One should give a try to this hotel.\n\nReview 50:\nI stayed at the Langham for a week, the hotel staff were very helpful, the rooms were nice and spacious, i loved the aroma of the whole building.. However some of the views might not be great, the price was good.. Although an incident happen, with the bed side chocolate that they place every day, the chocolate was actually old and rotten from the inside one of my friends unfortunately ate it The compensated the chocolate and we refused and we took pictures, after that they offered us a VIP ride to the airport... but i would definitely recommend this hotel\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27529, "query_start_index": 27531, "query_end_index": 27531, "truncation_seperator": "... 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{"id": "2514809", "pid": "2514809", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI stayed at the hotel on 2 previous trips to Paris. They offered the standard double rooms with views of the Eiffel Tower for a double rate. When I booked the hotel in January I saw they asked an additional 30 euros for those rooms. I decided against paying that price and reserved a double room. When we arrived at the hotel they gave us the worst possible room on the ground floor next to the door with the annex which would have banged all night. I asked at check in to be on a higher floor but they said they were booked. When we complained about the ground floor room they moved us up 1 floor to a room that was fine. I do not understand why they gave us the worst room when we booked months in advance and stayed at the hotel twice before. Outside their front door they had the trip advisor rating so I can only imagine that they do not need the business so there is no reason to satisfy returning customers. I would not stay at this hotel again.\n\nReview 2:\nTonight is our last night of 13 nights, and we hate to leave! The staff was just stellar, and helped with reservations at restaurants when asked. We had a superior room, and it was everything we needed. Great climate control and the blackout shades let us sleep as long as we wanted without being awakened by daylight. The room was a good size by Parisian standards, and had a nice bath with a separate toilet compartment. The location is perfect, in the little Rue Cler neighborhood, near boulangeries/patisseries, and good restaurants, not to mention being a stone's throw from the Eiffel Tower. We can't wait to return!! !\n\nReview 3:\nI recently stayed at the Hotel Relais Bosquet. You could not find a better location. Five minute walk to the Eiffel tower frounds and right around the corner from Ecole Militaire Subway stop and down the street from the RER station. The pedestrian area (Rue Cler) is 1 minute away and full of great restaurants. Self-service laundry is a block away (opepn 7 a.m. to 10 p.m.). Paris' Velib (public bike rental) has \"stations\" all around the hotel. Free breakfast when you let them know you found them through Rick Steve's Guide Book. Highly recommend Fat Tire Segway Tours (75 euros/person) but book in advance. (they have a website). Travelled with two teenage boys and had a large triple room (155 euros) with separate bathroom, separate toilet room, separate large closet with safe and the room itself was air-conditioned. Two free computers in lobby for guests to use. Great staff. Hotel arranged for shuttle from airport (51 euros for 3 people with suitcases). Terrific location.\n\nReview 4:\nWe stayed here for three nights in Jan 05 and loved it. The rooms are small, but are well-appointed. The lobby is a bit dated, but don't let that discourage you. The staff is great and the location ideal. We would stay here again without hesitation. Just don't eat at 'Le Bosquet'. You can't go wrong with the Cafe du Marche. Both a short walk from the hotel.\n\nReview 5:\nGreat Location. This was a return trip after almost ten years and it is still a great place to stay. Very friendly and helpful staff.\n\nReview 6:\nThe hotel is not accomodating with regards to scheduling or cancelation fees. We are impacted by the volcano in Iceland and they have been less than helpful and slow in responding.\n\nReview 7:\nWhat a gem! A beautiful little hotel with a lot of Parisian character! Our room was comfortable, clean and quite large by Parisian standards. The location was fantastic, we could see the top of the Eiffel Tower from our room, which was only about a four minute walk away. There is a very nice patisserie next door which was handy for breakfast and snacks, and a great restaurant right across the road. All in all, great value for a lovely and convenient Paris stay!\n\nReview 8:\nI stayed here with my mother in September 2011 and enjoyed every minute of it. The staff were extremely helpful and very friendly. The rooms were spacious and allowed for my mum and I not to cramp each other. It is in a cute neighbourhood with restaurants and food shops close by (at the end of the street) and is about a 15 minute walk to the Eiffel Tour which was teh closest stop for the Big Red Bus tours.\n\nReview 9:\nWe had a wonderful experience with this hotel. Its in a great neighborhood and has excellent views of the Eiffel Tower. The staff went out of their way to help us. Many thanks to Federica and the others for making our stay a pleasant one.\n\nReview 10:\nI recently stayed at this hotel in Paris and have been here many time through the years . Each time I have found the staff very helpful . The room is small but has all the amenities I would like: a comfortable, clean room, free wifi, flat screen tv, electric water kettle. It is close to the Ecole Militaire metro stop and close to restaurants, shops and has a wonderful street market. It is one of my favorite hotels in the Rue Cler area.\n\nReview 11:\nThis was our second stay at the Hotel Bosquet and it continues to be an excellent small hotel situated in a pleasant and convenient neighbourhood. Comfortable and clean. Our only criticism is that we felt they should offer a rate including breakfast - otherwise the local bakeries are too good and cheap for them to compete!\n\nReview 12:\nI stayed here for four nights on a recent trip to Paris and was very pleased. The desk staff all speak fluent English and are very helpful and friendly. I was in a Superior room which was plenty big. The bathroom was also very large and was fully stocked with slippers and complimentary toiletries. The breakfast buffet is great. A bit pricey but tons of options: Eggs, bacon, breads, pastries, yogurts, cheeses, meats, etc. Also this location can't be beat. You have Rue Cler at your doorstep.\n\nReview 13:\nWe stayed at the Hotel Relais Bosquet due to a recommendation from a highly rated travel guide. The staff was not friendly and the rooms needed a coat of paint. When I planned our trip, I had tried to get a reservation there for our first night in Paris. Fortunately, they were booked and I used TripAdvisor to find another hotel in the same area. The location was great, but this hotel would not rate two stars. On our two week trip, this hotel was the only disapointment and it cost more than some of the other rooms. My best advise is get the travel guide and see how the rooms are rated on Trip Advisor. I would not stay there again, nor would I recommend the hotel to others.\n\nReview 14:\nMy husband and I really enjoyed this hotel. It was very clean and the blackout blinds were a huge bonus. The location was perfect, less than a 10 minute walk to the Eiffel Tower, close to the Metro, and off of a darling Parsian street with restaurants, bakeries, and much more. The concierge was extremely helpful with directions and recommendations for dining. We highly recommend this hotel.\n\nReview 15:\nThis is a wonderful hotel in the Rue Cler area of Paris. Convient to Metro stop and 10 minute walk to Eiffel Tower. Actually walking distance to many attraction. Friendly and accomodating staff at any time of the day. We had a superior room and it was adequate for the two of us, we had heard the regular rooms are a bit small, but that is more the norm in Europe at this price point. They have breakfat at the hotel for a fee but we preferred going ot the bakery right next door to hotel, they had the most mouthwatering pastries.Make sure to go early and try the mini croissants. We would get a dozen or two and snack on them throughtout the day. Many small grocery stores in a 2 block area. Also many restaurants on Rue Cler, try the little Crepe to go stand, you won't regret it. A La Mere De Famille is where you want to go for your sweet tooth. Friendly staff and plenty of free samples. You must try the Macaroons that are appearing all over Paris, but just try the small ones. they positivley melt in your mouth.\n\nReview 16:\nI stayed at the Hotel Relais Bosquet with my daughter and friend during our first trip to Paris in February- it did not disappoint. The staff was extremely helpful always ready with a great dinner suggestion. The location is excellent- near sights, metro stations and in a wonderful neighborhood. When we return to Paris, we will definitely stay here!\n\nReview 17:\nThis is a review of the hotel's apartment \"Studio Valadon.\" I did not stay in the hotel so cannot comment on that, other than the front desk staff who were very welcoming and helpful. This apartment was in the perfect location, just one street over from Rue Cler, which is a wonderful neighborhood. The price was very reasonable considering we had an entire studio apartment to ourselves. The apartment was very clean and had a full kitchen (no oven) with washer/dryer and Murphy beds. Internet/computer was included in the cost. The shower was a bit tricky and the floor was a bit slippery so you had to be careful. The apartment looked into the courtyard of the building and the other apartments so not much of a view, but it is Paris after all so it's not like you want to spend much time indoors anyway! The hotel is always available if you need them for anything so you don't feel entirely alone. I would highly recommend renting this apartment if you want to experience life like a true Parisian!\n\nReview 18:\nI spent a lot of time reviewing hotels based on location, price and service. I was extremely pleased with this hotel. The room was spacious as far as European hotel rooms go and it was extremely clean. The staff were friendly and extremely helpful with recommendations for dinner and tours. It is a quick walk to the Eiffel Tower and the river. This is a delicious bakery right next door and a wide away of cafes, restaurants, cheese, meat and wine shops just steps away. The hotel also provided free wifi and there were computers available for use in the lobby. This was a wonderful location and hotel and I plan on staying there again, next time I am in Paris.\n\nReview 19:\nWhere do I start???? Location - perfect, 5mins walk from metro at Ecole Militaire. Rue Cler was fantastic, loads of pubs, eateries, fresh fruit and veggies, fresh fish and the best of cheese you will ever find. Hotel - reception staff very friendly and helpful. Room was huge although I did book a superior room with massive walk in wardrobe, separate toilet, lovely bathroom with large shower and his and her sinks. Huge bed with massive plasma tv. Also, electric shutters which meant that you had a great night's sleep. We stayed in room 33 which had the added bonus of a view of the Eiffel Tower! At night we ate in the Cafe de Bosquet across the road from the hotel and then also a Thai Restaurant, Jade something.....both very good service and reasonably priced. All in all the area is perfect for food and drink and everyone was lovely natured.....will defo be back.\n\nReview 20:\nWe were prepared for the small rooms of Paris, and the high prices of going during high season, but we were disappointed with this hotel. The bed was incredibly uncomfortable, and the shower was so small you couldn't turn around. It was low budget all the way. We checked out the very next morning and found a 4 star hotel that cost less for the remainder of our trip. In all fairness, the staff was very courteous. They did arrange for transportation from the airport to the hotel, which ended up costing approx. 30 Euros more than when we hailed a cab to take us back to the airport from roughly the same neighborhood.\n\nReview 21:\nMy wife and I just returned from a quick but fantastic 3 night stay in this wonderful hotel! If you've read the previous reviews you know many of the positives. We can confirm all of these - staff were extremely friendly, helpful, and accommodating. In fact, we could find no fault with the hotel. A marvelous breakfast started our day, pleasant greetings throughout were nice, and the room was comfortable. Add to this wonderful hotel's experience one of the most important factors in vacationing - location - and you have quite possibly the best base to enjoy central Paris! We loved walking the streets looking for interesting shops, cafes, and restaurants. And the Eiffel is always there as a beacon for guidance! I could go on and on, but the end result would be the same: Hotel Relais Bosquet is fantastique! To all the wonderful staff: Merci Beaucoup!\n\nReview 22:\nThis small hotel has it all, a location half a block from rue Cler with its restaurants and shops, a very helpful english speaking staff, very quiet rooms, with excellent beds, full bathrooms, and room darkening electric shades. The breakfast is excellent, as well! We loved it!\n\nReview 23:\nWe enjoyed our one-week stay at the Hotel Relais Bosquet. The hotel staff is very friendly and helpful. The rooms are well appointed; free wifi and a good shower, two things which matter to me. A very convenient ice machine near the lobby. Breakfast delivered in bed with a nice morning smile! The hotel is very close to rue Cler and the metro, making it a most convenient place to stay. The only two things we noticed were: no bathrobes in the rooms, and the bed mattresses are very hard, something not everyone may like. Overall, I dont know of a better three-star hotel in Paris, and we will definitely be back.\n\nReview 24:\nWe booked this hotel having seen the positive reviews on this website and we were not disappointed. The hotel is in a great location easily accessible by the metro or on foot. Our room was large , clean and comfortable. The staff in the hotel were very helpful and although relatively expensive breakfast in the hotel offered a good variety of food.\n\nReview 25:\nThe hotel was perfect.. near the Rue Cler - a charming street....near the Eiffel Tower.- in fact, we had a view of the tower from our room (#55) It was clean, roomy, and had all the amenities...They had a 4-night package special so it was quite reasonable. We used the Rick Steve's book so our breakfast was free and it was so fresh and tasty...croissants, meats, cereal, eggs, orange juice...and the best cup of coffee.....the server was wonderful - he prepared a tray for my daughter one morning and brought it upstairs..I would recommend this hotel to anyone....\n\nReview 26:\nWe stayed 2 nights at Hotel Relais and had a wonderful stay! The room was huge, which seems to be uncommon in Paris. Our room looked out on a small courtyard and the only real down side was that you could see into the rooms across the way, but we just kept our blinds closed. They had automatic metal shades on the windows, which made the room nice and dark at night and gave us alot of privacy. The location was awesome! There is a market right beside the hotel, very nice to pick up some wine and cheese. There are numerous bakeries and cafes on the same street. We did not have breakfast at the hotel, just went to one cafe down the street, much cheaper! They have free internet in the lobby, which is rare on its own! The metro is one block away! The Effiel tower is within about 4 blocks, the Las Invalides is only a couple blocks away, as well as many other attractions, we walked almost everywhere! The front desk staff was hit and miss in their helpfulness, but always pleasant. We would definitely stay here again, no question! !\n\nReview 27:\nThis hotel is in a great location. On a quite, one way street that dead ends into an almost pedestrian only shopping area with restaurants. There is a bakery next door and a small grocery store a few doors down. Less then a block away is a laundry facility and an ATM. We easily walked to the Eiffel Tower area from here. The staff was more than helpful. They immediately responded to my online order with a personalized email, and scheduled a car service from/to the airport. Breakfast was great with many options, including breads, yogurt, hard-cooked eggs, etc. Breakfast is free for Rick Steve's readers. The bed could have been better, but all in all this was a great place to stay.\n\nReview 28:\nOur family stayed at the Relais Bosquet's apartment a block from the actual hotel for three nights. It was very comfortable for two adults and two teens. The hotel staff was very efficient and helpful with questions about their neighborhood and how various things worked in Paris. The location is beyond compare. The Rue Claire neighborhood has a wide variety of cafes, restaurants and shps (including pizza and wine for a picnic on the Parc du Champ de Mars for shell-shocked, first-time overseas travellers) and is close enough to the Eiffel Tower so that you can start and finish every day of your visit in Paris there. Which is exactly what we did!\n\nReview 29:\nWe planned to stay 3 nights but stayed 8. Part of the reason was I needed medical care and the hotel took direct action to help me and the night I was in the hospital they made sure my wife and daughter got what they needed. Also, the location was great. The staff was always ready with a map to help us find our way. Rue Cler was a couple of blocks away and Metro was a couple of blocks in a different direction. The bus stop was across the street. And the great Eiffel Tower was only 4 blocks away. This hotel was a good value and the customer service was genuine and complete. When we go back to Paris, we will definitely stay at the hotel Relais Bosquet.\n\nReview 30:\nLet's face it, Paris hotels are expensive. But Hotel Relais Bosquet provides good value for money - quiet rooms, great service, a good location, and good in-room facilities (iron and ironing board, tea and coffee-making facilities, bar fridge, bath). The rooms are small for two people, but that seems to be quite common in Paris. They are nonetheless very comfortable. The Rue Cler markets are just around the corner, there are plenty of cafes and restaurants, and supermarkets and laundrettes are nearby. We would very happily return.\n\nReview 31:\nWe stayed three nights there on the recommendation of a friend and it turned out to be an excellent choice. We were very happy with everything; close to everything, priced right, comfortable, and quiet, Highly recommended.\n\nReview 32:\nFor travelers looking for a comfortable small hptel in a great neighborhood, the Relais Bosquet is a great find. The rooms are a bit on the small size but most rooms in Europe are smaller than in the U.S. The staff is warm, welcoming and extremely helpful. The location is great. A 5min. walk to the Metro 10 to the Eiffel Tower. The neighborhood has plenty of resturants in all price ranges, all with very good food. We spent 4 days here in early Sept and enjoyed it very much.\n\nReview 33:\nMy husband & I stayed 7 nights at the Hotel Relais Bosquet. We had a Superior room and found it very comfortable during our stay. Our room had all the amenaties mentioned by other posters: great a/c, wireless internet connection, darkening shades (genius! ), flat panel tv, coffee/tea service, nice bathroom (two sinks! ), comfortable bed & a very nice breakfast every morning. We would like to extend a special \"Thank you\" to the front desk staff. My husband became quite ill during our stay and the staff arranged for a doctor to see him. We ended up going to the Emergency Room at Georges Pompidou Hospital via ambulance. It is pretty scary being so ill in a foreign country, but the hotel staff was gracious and caring which helped tremendously. We would highly recommend this hotel if you are looking for a good value near the Eiffel Tower and close to all the Paris sights on your list.\n\nReview 34:\nWe have just concluded our sixth stay at the Relais Bosquet, this time with our 13 year old grandson. As with our past visits the staff was exceptionally helpful and exceedingly pleasant. When we were about to depart for dinner on our first night, a thunder storm occurred and within seconds the staff provided unbrellas and recommended a shortcut to our restaurant. Our room was a perfect accommodation for three and the service staff maintained the room in perfect order. The lobby and breakfast room have been redecorated to a very high standard and the two lobby computers have also been upgraded. This hotel is truly a Paris gem. We look forward to many more visits both as a couple and with family.\n\nReview 35:\nI tok my 10 year old daughter to Paris this Easter weekend. Read the Trip Advisor reviews of this hotel and decided to book. Really glad I did. Hotel was in a perfect location - 2 mins from Metro, 10 min walk to Eiffel Tower and Invalides. Round the corner from Rue Cler. We took a leisurely 30 min walk to the Musee D'Orsay and Louvre. Hotel itself was small, unpretentious and very friendly. Our room had a view of the Tower, which my daughter just loved. Would not hesitate to go there again.\n\nReview 36:\nThe hotel is a hidden gem in Paris ! Very good location, just 2 blocks away from Ecoile Militaire subway station, very close to shops, nice restaurants and attractions like the Eiffel Tower and the Invalides. Staff in the hotel is really good, fast for check in and check out and especially by giving good advices about city. Breakfast is included and it is really rare to find a hotel in Europe where breakfast can be good. Nice selection of everything, good service and relaxed atmosphere. It is a small place, but as it is a small hotel, you will never see a overcrowded place. Rooms are good, small, but superior to other Paris hotels. It is very clean, confortable and in our case, bathroom was big ! There are some rooms with balcony and view to Eiffel tower, which can make a nice difference. In room you can have free wifi connection, just ask for the password at front desk. We will definitely return to this hotel.\n\nReview 37:\nThis was our third stay at the Relais Bosquet, and we had become concerned that the hotel needed renovation. No more! All of the superior rooms have been renovated with new carpeting, draperies, tile and bedding. The hotel itself is ideally located in the 7th arrondisement, a desirable residential area near the Eiffel Tower that is very convenient for exploring all that Paris has to offer. The metro stop (Ecole Militaire) is a block away from the hotel and the Rue Cler market street is half a block from the hotel. The hotel lobby has also been recently renovated. Two computers are available in the lobby for guest use and free WIFI is available in the rooms. The staff speaks English and is very helpful. Breakfast (13 euros per person) is served in a charming room off the main lobby and features a bountiful buffet. This is a very comfortable \"home away from home\" in Paris. Note: The standard rooms will be renovated next year.\n\nReview 38:\nWe also agonised over the many hotels in Paris, having been burnt on previous occasions with tiny little boxes. Certainly no regrets about booking this hotel! Frederica and the other staff are so helpful and friendly; the hotel has a relaxed atmosphere and the staff obviously believe in bending over backwards for their guests - the customer is still king here. Rooms were bigger than most in Paris and bathroom larger than most, and very clean. The blackout blinds were a treat. The bakery next door (closed Saturdays) leaves one drooling, really good quiches, breads, fruit tarts, etc. The Metro stop \u00c9cole Militaire is 5 mins'. walk away, the Eiffel Tower 10 mins. and we had a wonderful view of the Eiffel Tower from the room. We booked a private airport transfer through the hotel and we had a delayed arrival due to the strike in France, but no problem, the driver patiently waited for us. All in all a wonderful time in Paris, thanks also to the hotel. We will be back in Paris in May next year, and will definitely book this hotel again, and recommend it wherever we can!\n\nReview 39:\nA fantastic location. Just around the corner from the Eiffel Tower and the lovely park area that surrounds it. Also on the street the hotel is on there are lovely cafes/bars/shops so in the evening you don't have to go far for a nice dinner followed by a stroll around the Eiffel Tower- lovely! It was a very small room but this is Paris so what else can you expect? Black out shutters were great. No noise from the outside but a little noisy inside as we were near the lift and other hotel guests seemed to enjoy chatting outside it - not hotel's fault though that people can be inconsiderate! Nice staff - some exceptionally helpful! All spoke good English. Guidebooks available in hotel as well which is useful. Good bathroom -small bath but still lovely to relax in after a day on your feet sightseeing!\n\nReview 40:\nWe just returned from first visit to Paris at the Hotel Relais Bosquet. It was everything Trip Advisor had promised from prior guests and their testimonials. After an overnight flight we arrived and found our room ready. The bath was spotlessly clean. The bedroom had a very comfortable king with air cond., refrig, retractable blinds, and nicely decorated. However, no closet, and a somewhat awkward cabinet for clothes. Room was very quiet. Gerard and others at the front desk were very friendly, gracious, and accomodating. The Rue Cler market and neigborhood is wonderful..... hotel is just a block away from the Ecole Militaire metro stop. I would recommend the hotel and would stay here again.\n\nReview 41:\nBooked this hotel based on Rick Steves Paris 2010 guidebook and was not disappointed. His review was right on several points. The staff are very friendly and helpful and we had a very comfortable stay.\n\nReview 42:\nWe stayed at the Hotel Relais-Bosquet Paris and by far this is the best hotel we have ever stayed at for our price range. The hotel staff was so courteous and accomodating. The breakfast was delicious and lasted until 11:00. We stayed in Paris during the current heat wave that hit England and France and the air-conditioning was superb! Not used to being at such high latitudes, we were not prepared for it to still be light out at 11:00 at night, but the hotel was. Their light blocking shades were a delight and thoroughly effective. The neighborhood had cute affordable cafe's where the wait staff were familiar with English and happy to speak it. The hotel is located in a safe area and we would definitely recommend it to anyone. There was free internet in the lobby and a wonderful bakery one door down.\n\nReview 43:\nThis is actually my second stay in this hotel. Last time it was in 2009. During two years , I also happened to pass by Paris for a couple of times, and I have tried to stay in different hotels. None of them can beat this one, in terms of location, price, and service. Relais bosquet is within walking distances to many restaurants and the the tower. The elegant Rue Cler is just behind the hotel. This hotel is also trying very hard to renovate, at this moment the second building is under renovation. I suppose travelers can book it in the summer. Room is relatively spacious in paris standard. One little small complaint is the bed is not supportive, probably due to it's age.\n\nReview 44:\nI took my 11 year old daughter to Paris for a Mother / Daughter trip. The staff at this hotel was very good to us and our room was very nice. We would definitely go back if ever in Paris\n\nReview 45:\nOur first trip to Paris and booked this hotel from other reviews. The staff were friendly and responsive when we were booking and this was also reflected during the stay. We stayed in the superior room, and this provided plenty of space. The bed was very comfortable and shutters on the windows ensured sound and light didn't wake us too early. The Rue Cler is very close for cafes and restaurants and the hotel is also near a Metro station. It is only a short walk to the Eiffel tower where you can catch a red tourist bus and also a \"hop on hop off\" ferry up the Seine. I would certainly stay here again.\n\nReview 46:\nI spent four days as a guest of this hotel and I cannot say enough good things about our experience. This was a trip with my sister, my mother, and my teenaged daughter, and we had a wonderful visit. The staff was friendly, helpful and very kind. The breakfast was extraordinary, with may options to choose from. We had superior rooms, which were spacious and comfortable and charming and had everything we needed. I can't speak to value as I don't know how it compares to other hotels in the area, but I can say that nothing about the hotel disappointed us. I would highly recommend this hotel to anyone.\n\nReview 47:\nWe stayed in the Hotel Relais Bosquet our last night in France, and by the time we got there, we were very tired. Fortunately, the bed was plenty big enough for us (two fairly large people) and the hotel room was large and pleasantly decorated. We could see the top of the Eiffel tower from our room, and it was a short walk to see it. Breakfast was a bit expensive, but it was very good. There was a problem with our reservation, they had us down for the wrong day, but it was corrected and we were given our room in a reasonable amount of time. On the day we were checking out, we weren't leaving until later in the day, the hotel nicely allowed us to store our luggage until we were ready to go, about 3 in the afternoon. After we returned home, I was charged a fee for not showing up on the day they thought we had made our reservation for...one phone call cleared the situation up with their apologies. I would definitely recommend this hotel to anyone traveling to Paris.\n\nReview 48:\nI would highly recommend a stay at the Hotel Relais Bosquet in Paris. My husband and I had a lovely time there. This was our first time visiting Paris and we felt welcome at once. The staff was very helpful with recommendations, reservations, and travel advice. The location is fantastic! Some rooms have gorgeous views of the Eifel Tower (just a few blocks away) and there is a charming outdoor market with plenty of wonderful cafes located just around the corner. The metro is also just a short walk away, making travel easy. I am in love with Paris and the Hotel Relais Bosquet!\n\nReview 49:\nI loved this hotel! Whenever I go to Paris, I will stay there. It is not very big nor is it very fancy but it is in a perfect location. It is close to all forms of transportation and within walking distance of quite a few popular sites. The rooms are small but very neat and clean. The beds are WONDERFUL! I had never slept on a springless mattress and I want one! The staff was excellent! I love them! They were so helpful and fun. We laughed with them all the time.\n\nReview 50:\nGreat small hotel with a very attentive helpful staff. We were traveling with our two grandchildren, ages 11 & 14, their first trip to Paris and we wanted everything to be wonderful...and thanks to Hotel Relais Bosquet it was...thank you.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30838, "query_start_index": 30840, "query_end_index": 30840, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 1140, 1777, 2772, 3143, 3288, 3480, 3957, 4378, 4628, 5080, 5417, 5924, 6617, 7023, 8056, 8420, 9435, 10110, 10995, 11628, 12499, 12790, 13417, 13779, 14357, 15408, 16108, 16773, 17444, 17993, 18228, 18719, 19624, 20341, 20849, 21786, 22736, 23829, 24649, 25361, 25575, 26398, 27089, 27288, 27907, 28525, 29515, 30109, 30589]}
{"id": "253436", "pid": "253436", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nClose location to the Rome Termini, but very poor Hotel. The rooms are very small and dirty. Breakfast is almost nothing. We had to change the Hotel at the first day of Rome. Day staff was helpful but the night shift there was a poor man playing cards on the internet all the night, my wife got sick here and noone helped even for a hot drinkable water, we had to boil our own in the kitchen if the hotel. No recommend to anyone.\n\nReview 2:\nJust spent a lovely weekend with my girlfriends in Rome celebrating 50th birthdays. Our stay at the Hotel Giuliana was comfortable and located in a good location for sight seeing. Jean was an excellent host and made us feel very welcome. Nothing was too much trouble and Jean booked us into an excellent restaurant for what I think was one of our best meals of the weekend. Morning coffee was delicious and much appreciated after a few glasses of Prosecco the night before!!! I would definitely recommend a stay here and will return in the future. Lee F\n\nReview 3:\nJust back from a weekend in Rome staying in this fantastic hotel. Jean (the owner) and her daughter Marianne were really helpful and gave great advice regarding restaurants etc. The hotel is really homely and quaint. Rooms are basic but clean. Jean mentioned to us about possible noise from the street but there was none at all, even with the market at one side of the hotel. The hotel is in a great location and continental breakfast with fresh coffee was just the ticket. Jean seemed to have a good knowledge of restuarants and recommended a great place around the corner (La Boheme) which did great food at reasonable prices and is well worth a visit. Myself and my wife hope to return to Rome and Hotel Giuliana again!\n\nReview 4:\nAWFUL!!!!!!!!! Please, whatever you do. STAY AWAY! Dirty, smelly, very noisy, bad location, bad shower (couldn't get hot water and the water only dribbled out). I have stayed at better and cleaner youth hostels. Lucky we only had one (sleepless) night there. Not worth the 80 Euros they charge you (10 extra if you want to turn the AC on).\n\nReview 5:\nMy sister and I stayed at Hotel Guiliana for about 6 nights while in Rome. The experience was fantastic! The staff really above and beyond to make our stay comfortable and convenient. The location is excellent...you can see the Basilica of Santa Maria Maggiore from the balconies of the hotel, and its about a 5 minute walk to Termini (the train station in Rome) and about a 10 minute walk to the Spanish Steps and Piazza Barberini. Excellent location in the heart of Rome! All the rooms were extremely clean and well kept (we had friends staying in other rooms). The size of the room was in fact much larger than typical hotels in Italy as well. And as far as value, Hotel Guiliana was one of a kind. I guarantee you will not find a cleaner hotel with friendlier staff in any better location in Rome. I've had the pleasue of traveling to Rome on 6 separate occasions and have stayed all over the city, and there has not been a better hotel than Hotel Guiliana! Thank you to this great hotel and staff for making this trip our most memorable!\n\nReview 6:\nWe stayed here for 3 nights before catching a cruise from Civitaveccia. The hotel arranged a car & driver to meet us at the airport. This was nice after a long flight from Canada and only slightly more expensive than taking the Leonardo express train. The staff were the highlight of our stay. They really do take care of you with all sorts of tips and pointers for whatever your interest may be. Definitely worth the price of admission! The rooms are a bit tiny and the plumbing could use some help due to the hard water clogging the faucets and shower head. The street market can be noisy if you intend sleeping in. These are the only drawbacks that detracted from what is wonderful hotel. Overall, our stay was very good and would recommend this quaint, family-run hotel to those who like personal service and a convenient location.\n\nReview 7:\nWe made reservations for our family of four seven days before we were to arrive in Rome. We had arrived in Milano and we were touring the country via car, so we were not readily reachable. Our reservations were for starting on a Sunday night, but our plans changed and we ended upo not going into Rome as planned. We called to cancel our reservations on Saturday morning (about 36 hours before we were scheduled to arrive at the hotel) and were told told that, unbeknown to us, they had a policy which required cancellation 2 weeks (14 days) in advance (we had only made the reservations 6 days earlier! ), so they would (and did) charge our credit card US$ 325.00 for cancellation. Beware of this fraud. I would never deal with them again.\n\nReview 8:\nRome was the final stop on our trip and this hotel really made sure our trip ended on a good note. The staff was friendly and helpful and really made sure you felt like you were at home. The included breakfast was nice every morning. The air-conditioning was key for traveling in august as the temperatures were over 30 degrees every day. The location was convenient for the forum and Colosseum and city center, the Vatican is only a short subway ride away. I would recommend this hotel and all the glowing reviews on this site are spot on.\n\nReview 9:\nWith all the good review this hotel had in tripadvisor we had great expectations. We were a bit nervous when er arrived, because from the outside this hotel isnt sexy. Anyway we have enjoy our stay with a staff awesome and very helpful. The room were ok but will need a repaint soon. Breakfast was also ok, but i dont understand why they served crescent like this they were wrap in plastic and didnt look fresh like european country can make ! Coffee was very good ! The Good : The price, room size, walking distance from lots of nice things, The staff of the hotel, the coffee The Bad : Location is a little bit crappy with homeless sleeping in the streets, Its an hotel you sleep only (no terrasse or pool, etc...), The pastry. Its a good hotel better than average, but not a 5 stars\n\nReview 10:\nFor the price you pay the hotel. it is not worth the rooms. This does not qualify as a hotel. This would probably be a private house with room to spare. you have to pay extra if you want air conditioning in your room. They also charge you for the internet.\n\nReview 11:\nWe could not have asked for a better hotel. The whole staff was friendly, helpful and just overall great. They answered all our questions both before our trip and during the trip, helped us book a tour, basically met every need we had. The location was a few blocks to public transportation which was very convenient. The rooms were quite comfortable. We had one triple and one double. If we ever get back to Rome, we would definitely stay here again.\n\nReview 12:\nBooked this hotel due to excellent reviews on trip advisor and it certainly lived up to expectations. A small hotel excellent for a base to see all the major attractions. We walked everywhere apart from when we went to the vatican and st peters. The staff were all very friendly and helpful nothing was too much trouble. As two single female travellers we found the area in which this hotel was situated, safe,even walking around after dark. There were several good eating places nearby with varying pricelists. had a wonderful first trip to Italy and would recommend this hotel to other people.\n\nReview 13:\nI was expecting hotels in Rome to be overpriced, but I was let down by the appearance of the hotel for the price I was paying. The rooms are incredibly small, which I can tolerate, but mine smelled of mildew and I did not have hot water for my morning showers. The hotel elevator and building itself are a little sketchy- at least you are not there for most of the time when visiting. After reading other reviews, I see a pattern....no hot water, mildew smell, and being let down by the pictures posted on the web (deceiving.) Yes the staff can be courteous and polite, but isn't that a requirement not an \"added bonus\" of running a hotel. Sorry, but when I stay at a hotel the most important thing to me is comfort (cleanliness, room temperature, running hot water, etc) and this hotel lacks that, especially for the prices of the rooms.\n\nReview 14:\nDon\u2019t believe the hype. This place is very small, the rooms are poorly decorated and fitted, the place is located on (part of) a floor in a very old building currently undergoing major renovation. There is one very old and very small lift (i.e., it can barely hold 2 suitcases). The set-up for the hotel is \u2018odd\u2019, and the manager is particularly unhelpful if you have an enquiry that departs from her usual preferred running of things (i.e., call a cab). Although it is located near the train station, and that is convenient, it is also the case that there are also hundreds of other hotels to choose from in the location. We were so disappointed we checked out the price of the Best Western around the corner (4 stars), and found that it only charged an extra 20 Euros. Some will probably appreciate this place, its cost effectiveness, and the superficial friendliness of the manager/owner. Others will spend another 10 or 20 Euros for an ENTIRELY DIFFERENT hotel experience. This place spoiled our visit to Rome.\n\nReview 15:\nWe visited Rome in late March and used Trip Advisor to find a good hotel. We can only echo everyone else's recommendations. Great location, friendly staff, room small but adequate and everything very clean. All good - will recommend it to anyone who wants somewhere in Rome.\n\nReview 16:\nA very pleasant hotel in a good location..within reasonable walking distance of most sightseeing destinations. Room was very clean and nicely furnished. It was fairly dark due to the exterior scaffolding but I presume this is temporary. Helpful staff on reception. Hotel Giuliana removed the anxiety of travelling as a single female in Rome.\n\nReview 17:\nWe stayed here for 3 nights in January and were looking for a base close to trains, metro and buses and some of the major sights (we walked to the Colisseum) and the Guiliana was very convenient in this respect. However, what really made our stay was the friendliness and helpfulness of the staf,f which creates a very relaxed atmosphere. Rooms are spacious and comfortable and breakfasts generous. We loved the huge old wooden entrance doors and the \"retro\" lift too, which gives a lot of character to the hotel's setting. Good choice of local eateries too. Highly recommended. .\n\nReview 18:\nA small but excellent hotel located just south of the main railway station and on the very periphery of Romes main attractions. The Hotel is readily accessible, well run and well maintained. The members of staff make a tremendous effort in providing an excellent degree of personal service for each and everyone of its guests.\n\nReview 19:\nWe are a young couple who stayed at the Hotel Giuliana for 3 nights in January 2007 and were pleasantly suprised. The Hotel is conveniently located close to the Termini station however it is a good 15-20 minute walk to the closest of sights like the Trevi fountain but it gives you a chance to take in the beauty of Rome. We had booked a superior room and found it to be comfortable , clean maybe a little cold but it was January. One thing to note is that depending on which side of the building you stay you might get woken up early on the Saturday morning due to the mini market in the next street. That though is just part of being in the city ... The staff were unbelievably friendly towards us and were always asking if we needed any help and was everything ok with the room. We had a great time in Rome and the Hotel Giuliana was a lovely place to stay and base our unforgettable weekend away. Thank you Hotel Giuliana !\n\nReview 20:\nMy husband and I just returned from our first trip to Rome. We were there over the Christmas holiday and it was exciting. The Hotel Guiliana was convenient to the main railway station, clean and comfortable with larger than normal rooms. The bathroom was quite large and even had a make-up mirror..nice! The in-room safe was also a nice feature. The rate included a very substantial breakfast with made to order cappuccino or coffee. Jean and the staff were unusually friendly and helpful, and we highly recommend this hotel. It was a great deal if you want a small, clean hotel with good service.\n\nReview 21:\nI can't say enough about this gem , location, hospitality and value for money is what Hotel Giuliana is all about. The owner and her husband are amazing hosts in fact I don't think you could get any better service or value for money in Rome. The room was spotless, was serviced all three days we were there. The rooms are small and the bathroom was tiny so a bit of advice - if you are above average sized person, stay away from room 16. We were told there are a couple of family rooms that are bigger so if you stay here, ask about them.\n\nReview 22:\nI stayed 5 nights in this great little hotel and was sorry to leave. It has much to recommend it -- foremost, the helpfulness and friendliness of the proprietors. The hotel is spotless, its location perfect. I am looking forward to a return visit.\n\nReview 23:\nVery good location. The staff was helpful and friendly. The rooms are quiet, comfortable and air-conditioned. We are very enjoyed our stay in this hotel.\n\nReview 24:\nStayed 2 nights, good location, friendly staff, great value, room very clean, good size room & bathroom, great start to our Rome trip\n\nReview 25:\nWe were very happy with this hotel. It was centrally located and the staff was extremely friendly. Costumer service at its best!\n\nReview 26:\nCouldn't ask for more in a hotel. Short walking distance to everything in Rome. Train station is only a 10 minute walk which is vital when dragging around suitcases. Rooms are nice and cool and have a\\c. Nice and clean and in good modern condition. Everything was easy to get to and recption provided tips are some lovely restaurants to eat in. Highly recommned this hotel.\n\nReview 27:\nRecently stayed two nights here and was amazed at how they could charge so much for a such a dump. The whole place smelled of dampness and it had the worst breakfast of any hotel anywhere. I have had a much better breakfast in youth hostels. Breakfast was coffee, cerials and pre-packed stale toast or bruchette, really awful. The dining room was a bizzare mix of junked garden furniture. The bedroom was also an odd mix of junked furniture. The only good point was that it had aircon, but the drain for the aircon moisture was fed into a rubber tube which fed into a bucket and it dripped all night! I had to tie a plastic bag to the end of the tube to stop the dripping noise. Probably the worst hotel I have ever stayed in. We chose it because of the good reviews on this site!\n\nReview 28:\nThere have only been a handful of reviewers on this site that I've found to be truthful about this hotel. Unless you don't mind tile floors in your room (with the exception of a tiny area rug), no hot water, a dribbling shower head, extra cost for air conditioning, mildew smell in the bathroom, breakfast consisting of pre-packaged croissants and awful coffee (no fruit, of course), and the worst decor I've seen in a hotel, there's NO WAY this hotel deserves even 3 stars! The hospitality was fine, but they're running a hotel so they should be nice and accommodating, it's not a \"bonus\". Dare I say that the people writing these reviews are biased in some way? If you decide to stay here, you'll see through the pictures and the reviews to the truth--it's nowhere near worth the money you'll pay! We ended up going to another hotel where we could enjoy the time we spent in our hotel room instead of having to \"put up\" with anything.\n\nReview 29:\nA big thank you to Antonio, Marianna & Jean for all their help and advise, it really was most welcome. The hotel is about a 5 to10 minute walk from the Termini. Although the room wasn't large it was tidy & we certainly couldn't fault the cleanliness. Breakfast was as you would expect continental and was adequate with fresh fruit served every morning. From the hotel it took us approximately 20 - 25 minutes to walk to the Colosseum. We can also recommend L'Angolo di Napoli restaurant which is situated on the corner diagonally across from the hotel, where should ask what the 'desert of the day' is the waiter will tell you with a cheeky grin - it is me............ Can't wait to return to Rome and will have no hesitation whatsoever in staying at Hotel Giuliana again.\n\nReview 30:\nHotel Giuliana is a wonderful hotel in Rome. My daughter and I stayed there at the beginning and end of our Italian holiday In May and June 2011. The staff were so friendly and helpful, nothing was a problem. The rooms were very clean and surprisingly quiet and breakfast was good. It also has a good wifi which is a wonderful bonus. Highly recommend this hotel.\n\nReview 31:\nThe people who run the hotel are its best advertisement. Friendly, helpful and competent. That includes everyone on the staff. Plus, good location, convenient to local sights and transportation, comfortable and clean facilities. We were surprised and appreciative of the early (6:30) breakfast provided on our departure. They didn't have to do that, but they did. If we return we will have to book with them again.\n\nReview 32:\nWe stayed at hotel Giuliana for 3 nights in Dec '11. Everything was perfect right from the moment we entered the hotel till the time we left. Location is pretty good, 15 minutes walk from Termini and manageable distances to other major attractions. Our room did look a bit small (we were 3) from outside but was very well maintained. Breakfast was great & served always with a smile :-) by Marilyn. Owners are just wonderful & take such care of you that you feel like at being home. Special Thanks to Antonio for nice chats in the nights & lending us some milk:-). Marianne & Ashwin were very helpful. All in all a great deal!\n\nReview 33:\nThis is a small typically Italian , family run hotel ideally placed for all the key tourist areas. We stayed in a family room accommodating all four of usand enjoyed a lovely breakfast before walking around town and visiting the well known [ and some of the less well known] sites. The hotel is very well kept and clean and the staff really couldn't be more obliging and helpful. It has restaurants and amenities close at hand and have subsequently recommended it to friends and colleagues we work with in the airline industry as a great place to consider when staying in Rome.\n\nReview 34:\nThis hotel was quite disappointing. I payed 120 euros per night for a single room over Easter, which isn't cheap and it just didn't deliver. Room itself was ok, but location is so-so at best. This hotel seems to get great reviews because of its nice owners. They do seem nice, but I was mainly dealing with another guy who wasn't friendly at all. On my last night when I arrived at 11pm he insisted that I payed the bill right then and not the following morning as they would be busy then serving breakfast. And when I went out onto the street to get the money and paid, I was told the 5% cash payment discount wasn't for me as I had booked through Venere. This hotel is not bad, it's just bad value for money. My other two nights in Rome I spent in a similar room, in a better location, with better breakfast, with better service for just 80 euros per night. So think again when booking this place, as this place is overrated.\n\nReview 35:\nGreat service, from reservation, check-in, housekeeping, breakfast, check-out and for all the little details like tour reservations, site suggestions, little added amenities, they do it all! We really felt like \"Guests\", in the truest sense of the word! The location near the train station, tour operators, relatively quite street, great shopping, historic sites, interesting neighborhood, nice restaurants, etc.... just can't be beat. It's not a luxury property, but you can't do better for a modestly priced facility in a great location We've already recommended it to friends and family. If we ever return to Rome (and I hope we will!) we will stay here again, without hesitation.\n\nReview 36:\nWe just came back from Rome. And we highly recommend Hotel Giuliana. It is perfectly located. A ten minute walk (with luggage on wheels) to the Termini station. No need to take a taxi upon arrival at the airport. Just hop on a train (11 euros) and walk to the hotel. Across the street from the hotel there are 2-3 restaurants and a pharmacy. Extremely practical. Rooms are clean, staff is friendly and helpful. Breakfast is generous with fresh fruits, yogurt, coffee and bakery items. Also, the price is right. By the way, Rome is beautiful. Make sure to get up early and wear comfortable shoes. There is lots to see and tons of tourist everywhere. Have a great trip Gauthier Family\n\nReview 37:\nAfter reading reviews of several hotels in rome, i finally narrowed down to Hotel Giuliana. As mentioned by other fellow travellers,I was doubting my choice when i reached the entrance to the building but once in the room,my misgivings did a 360 degrees. The rooms are spacious and the bathroom was a good size. The owners do their best to accomodate you and make you feel at home. I had stayed in four star properties the earlier week in florence and venice but the service and room quality of this hotel surpassed my expectations. The only thing that we missed was a toaster to heat the bread but then...that would just be getting nitty gritty. Keep up the service Hotel Giuliana, that is is your USP!\n\nReview 38:\nWe spent three very enjoyable nights--May 26-28-- at the air conditioned and very quiet Hotel Guiliana before leaving on our one-week Mediterranian cruise and then came back and spent one more night--June 5. From the Rome Termini station, one walks three blocks down Via Cavour and turns right at the Piazza Esquilino and goes another block--So the hotel is close enough to be handy, but far enough so that the train station crowding, noise, and hubub is far away. The Giuliana staff--all of whom spoke impeccable English-- was very friendly and helpful, recommending restaurants when we asked, and even making our reservations and calling a taxi when we requested them to do so. The morning coffee--cappuccino, actually--was some of the best we've ever tasted. At breakfast, there was fruit, yogurt, rolls, croissants, cereal. We'll gladly return again and again. At the Giuliana, we didn't feel like we were visiting Rome; we felt like we actually lived there.\n\nReview 39:\nGood location, about a 10 minute walk from the Termini train station (not too bag with luggage...there were others walking with luggage too). Clean rooms, nice breakfast buffet and the staff makes a great cappuccino! Great base location to do your Rome site-seeing. I would recommend one of the hop-on/hop-off buses to get you around the city. There are stops near the hotel and at Termini. Hotel has Wi-Fi and it works best in the lobby area. The staff speaks good English and they go out of their way to make your stay a great one.\n\nReview 40:\nour third visit - a brilliant small hotel - perfect location - Jean her family and staff all so welcoming, and nothing is too much trouble for them to help to get the best out of your stay in such a special city. Rooms very comfortable and spotlessly clean. A simple but good breakfast. We will return again. JNCS & PHRS\n\nReview 41:\nWe found this lovely little hotel through tripadvisor. Marianna and her wonderful colleagues made our home in Rome feel absolutely great! They helped us choose restaurants, visit museums and to understand the local culture. The hotel location is excellent, and apart from a modest street entrance, our room and services compared favorably with the hotel where my nephew stayed for triple the price. Why not have more money left over for shopping and entertainment? We booked directly through their web site which resulted in more personalized service: http://www.hotelgiuliana.com/\n\nReview 42:\nWe stayed here twice during the 3 weeks we were in Rome. The staff were so friendly, the breakfast was great and there was a market right outside. We could walk to all the major sites and the metro/train station is only 10 minutes away. We loved this place! Thank you to all the wonderful staff at Hotel Giuliana were amazing! Thank you so much!\n\nReview 43:\nThis hotel is in the centre of Rome very close to all the major sites! It is a warm and friendly family run hotel. They also have an intimate knowledge of the surrounding areas speaking both Italian and English. Would defniately stay again. Cosy atmosphere for breakfast which made us all feel quite at home. Nothing was too much trouble for the staff and we felt a sense of warmth and comfort during our stay.\n\nReview 44:\nHotel Giuliana is a family hotel at the center of Rome (10 minutes walk from the central train station and the colosseum). The hotel has nice and clean rooms. It is not a big fancy expensive hotel; its prices are good, compared with other hotels in Rome. The staff is very friendly and helpful. During our stay, my son had a health problem (stomach pain, fever) and someone of the hotel staff escort me during the night and helped me to find an open pharmacy. They definitely made our stay more pleasant.\n\nReview 45:\n\u2022 Clean and Enjoyable: The room was perfectly clean and everything worked. There was never a need to ask for anything; everything needed was provided. \u2022 Friendly: Every person on the staff was warm and helpful. Helped with tours, helped with directions. Hugs and kisses for returning guests (this was our second stay at this lovely hotel). \u2022 Centrally Located: Walking distance from the Termini; take the airport train to the Termini and walk to the hotel (no need for a limo). 10 minute walk to the Spanish Steps and the Trevi Fountain. 20 minute walk or less to many piazzas, the Colosseum and many other sites from antiquity, 5 minute walk to the Ciao Roma Hop on/Hop Off bus which gets you everywhere from the Vatican to the Borghese Gallery.\n\nReview 46:\nIt was my first solo trip and i couldnt have asked for a better start to it! Fantastic, knowledgeable and friendly staff. Room was clean and modest. Close to the main train/metro station. As a single female traveller, i felt completely safe venturing out at night.\n\nReview 47:\nThe Hotel Giuliana is an economical, family run establishment with a tight-knit staff - absolutely the kindest, sweetest, most helpful people we met in our three weeks in Europe. The temperature in Rome during our three days at the Giuliana was over 90 degrees, so the airconditioning in the room was welcomed. Room was small but impeccable. Breakfast (included) was standard high-carb hotel breakfast fare. For art/culture, close to Santa Maria Maggiore and the National Museum. For travelers, close to Termini Statione. Walkable to all sites in Rome. 5% discount when paying bill with cash. We highly recommend the Giuliana.\n\nReview 48:\nI have stayed in quite a few mid range/budget hotels in Rome, and this is the cleanest, friendliest, best run place that I have seen. Jean and her lovely family do everything they can to make your stay as good as possible. The Spanish steps are just a walk up the road, and from there it is easy to get to Trevi, Pantheon, everywhere! Its only a 10 min walk from Termini, so easy to get to and from, but far enough away for it to be in a nice area with good restaurants nearby, pharmacy, opera, etc. Definitely stay here if you are after basic but clean (with great showers, a lift, breakfast and coffee) all included. Plus, you get wonderful service from wonderful people!\n\nReview 49:\nThe owners and staff at this hotel are very polite and friendly. They were extremely helpful when I needed to purchase crutches because I had injured my knee. The room was a good size with adequate storage for clothes. The water closet was a decent size. The location to the bus terminal was great - only three blocks. This made getting around very easy.\n\nReview 50:\nThis was my first trip to Rome, and I had no idea where Hotel Giuliana actually was located. I had read a review online, and the hotel sounded small, personal and conveniently located to the Colosseum, Forum, etc. That couldn't be a more accurate assessment. From the moment I walked up the steps to the reception and saw management's smiling face, received a big hug and a hot cappucino, I knew that I had made the right choice. I traveled with my 16-year-old daughter, and the room was the perfect size for us. The bathroom was adequate; there was always plenty of hot water, and everything was very clean. My favorite aspect of this hotel, however, is its friendly, caring and informative staff. There was always someone at the desk asking about our day and giving us helpful information. It is within walking distance of most of the main sights and is close to the Metro as well as the Train station. I would definitely stay here again. Kay Gill, Coppell, Texas\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29316, "query_start_index": 29318, "query_end_index": 29318, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "82%", "inner_docs_start_indices": [176, 617, 1182, 1916, 2267, 3321, 4168, 4920, 5472, 6269, 6538, 7002, 7610, 8461, 9488, 9775, 10129, 10722, 11061, 12001, 12611, 13162, 13422, 13588, 13734, 13875, 14261, 15054, 16003, 16788, 17163, 17590, 18229, 18819, 19759, 20455, 21150, 21866, 22841, 23387, 23720, 24314, 24672, 25095, 25612, 26371, 26648, 27287, 27973, 28340]}
{"id": "209392", "pid": "209392", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel treats reward stays like garbage. I redeemed a few nights for a night using a GLONP2 award from Hilton HHonors. Apparently because I was not a revenue generating customer the hotel treated us like feral dogs. The room we were given had a lovely view of the rusty septic tanks and and car park at the rear of the property. Staff member said \"No rooms with a view were available to guests staying on points\" Well, what is flippin' point of accruing points or being loyal if we are treated like lepers while trying to enjoy a vacation. In-room Espresso Machine did not work, bathroom was not cleaned to standard (tile floor was littered with pubic hairs from previous guest(s)). The beach is TINY. Location was very isolated from Duval Street and the populated/happening end of the island. The stay here left a VERY sour taste in my mouth. I will try the Westin on the good side of the island next time.\n\nReview 2:\nThis was a very nice hotel, located conveniently very close to the end of Duval Street. It was very quiet and unpretentious. The staff was helpful (we asked for extra water and immediately had six bottles! ), with few exceptions. We made use of the Casa Marina a few blocks away, for the better beach, two pools and festive environment. Our room was very nice. We had a very slight view of the ocean, but did not have to pay for an \"ocean view\", so I was grateful. Very expensive, I would say, but I believe it is in line with other high-end hotels in the area.\n\nReview 3:\nWe had a lovely weekend at The Reach. The room was very comfortable and well-appointed. The staff was friendly and attentive, with just a few minor hiccups. The beach is well-kept, if small, and very pretty.\n\nReview 4:\nlike many other reviews, we had pre-paid the room via a travel agency and ended up in a tiny room with a queen bed too small to accomodate my husband (around 2m tall) and myself comfortably and a pull out sofa, which was neither comfortable nor usable, since it would have blocked the whole room, overall property more on three than on four star level, poor service, e.g. broken coffeee machine was not fixed on the third day of our stay, while the hotel was the most expensive on our round trip through Florida, it was the most disappointing one\n\nReview 5:\nHotel staff was exceptional. No complaints, clean. Very pleased with our stay.\n\nReview 6:\nMy wife and I stayed at the Reach Resort for our anniversary and it was great. The rooms were very clean and the hotel was right on the beach. have stayed in key west many times and this was the best yet. i would recommend it for anyone looking to get a way and be taken care of. Also right next to Duval st. and a cab to down town was 6 dollars. Enjoy\n\nReview 7:\nWe stayed at the Reach Resort 2 weeks ago and can honestly tell you: do not stay here. Bathroom: dirty, full of rust and MOLD Bed: tiny Pool: tiny Balcony and windows: dirty Not to mention the rudeness of the beachboy: we asked if we could have an umbrella. His answer: \"probably\". (?!) After waiting for a while we took it ourselves. There was no stick to keep it open so we asked for one. His anwer: \"just look for one on the beach\". There are lovely B&B in Key West. Whatever you do: avoid this hotel. Reach Resort: SHAME ON YOU\n\nReview 8:\nI have to say this is the first time I have ever posted a comment about a hotel. I needed to in this case as I found the Reach such a fabulous hotel in a wonderful location. Perhaps a little over priced but then everything in Key West is expensive. W stayed in a boutique suite with sea view and although the room was not huge it had everything you would want and more. The reach has it's own private beech and swimming poole. If you have kids I would say it is a very very safe and secure place to take them. Food in the restaurant is first class and the service second to none. The Poole attendants are very friendly and always looking after your needs. Big thumbs up for the concierge/valet/reception staff. They really were inviting and friendly. If I owned a hotel I would want these people working for me as they were well presented and always attentive and gave a an excellent impression of a well run hotel. I would always recommend this hotel and key west I hope they keep up the high standards should be 5 star\n\nReview 9:\nWe stayed at the Reach Resort for 3 days including New Years Eve which is a very busy time in Key West. I have traveled to Key West several times and stayed at several different places. I chose this one based off of their website and proximity to Duval street. I must say that I was extremely impressed with the Reach. The room was very clean and very up to date including expresso machines. We spent the day at the pool/beach area which was as nice as any I've seen in KW. The service/staff was even more impressive including poolside service. I would highly recommend this hotel to all. The only negative at all which is no big deal was the Striphouse restaurant was very pricey for poolside food. I must also add that the ocean and sunset view at the Reach is fantastic! VK\n\nReview 10:\nMy brother and sister in law had a wedding here this passed Labor Day weekend. They had guest fly from all over the country. They never read contracts, the hotel air conditioner did not work and they are NOT handicap accessible (i.e. their restaurant/ bars). They are totally inhospitable, and needless to say the bride left in tears and the groom also were visibly upset. For the price this resort charges, they are poorly understaffed and lack every bit of customer service. To close, the resort employees stole the gifts from the room in where the party was assigned to stay.....\n\nReview 11:\nThe grounds of this hotel are wonderful and the staff could not have been nicer (special thanks to Ricardo and Chad at the pool and beach)! Highly recommend the Jet Ski tour around the island - a bit pricely but had a blast! The location is great and everything is in walking distance - once you get here there's no need for a car. If you want to go somewhere a bit farther rent a scooter or better yet a bike. Great stay and can't wait to get back.\n\nReview 12:\nThis was my first visit to The Reach, but it absolutely won't be my last. I absolutely loved it - you will never find another place that offers such service. The staff cannot do enough for you. From the time we got there until we checked out it was like being in another world. The food and drinks were wonderful and if you even looked like you were not happy - they made sure you were!! I have recommended it to everyone I see and as of now - 2 weeks back one couple has made reservations and another is booking soon. I will be back myself soon.\n\nReview 13:\nWe went here to celebrate our 25th Wedding Anniversary. The resort is lovely, very well kept, nicely appointed rooms! Great black out curtains to let you sleep late. Friendly, helpful staff.\n\nReview 14:\nWe stayed at the Reach Resort for 5 days during the off season. Rich, the front door person found us on the beach when we had an overnight FedEx package delivered when all we asked was for him to call our cell! It was a replacement insulin pump, we spoke with him before the delivery, he knew how important the package was so he went above and beyond the call of duty. A true asset to The Reach. Chris and DJ from Barefoot Billy's on the beach were wonderful! I went into the ocean with my insulin pump on, stupid me, and Chris whom works as an EMT made sure I ordered a new pump and that I knew where the nearest hospital was. Chris and DJ kept checking on me to make sure everything was OK. This was all above and beyond making sure our day at the beach was wonderful with chairs, towels and refreshments! The room was clean and recently renovated with a comfortable bed and nice furniture. We can't wait to go back next year!\n\nReview 15:\nToe nail clippings on the balcony and in the room - we had to ask to have the carpet and the floors cleaned when it was more than obvious. The room appeared to be clean, however looking closer it was dissapointing. - Be certain to check about any specials you are to get at check in as well! I was told at the end of my stay that the special I booked under was not honored!! If you plan your next stay here at least don't be surprised when something like this hapens to you.\n\nReview 16:\nFrom Paul at the Front desk to Yanni at the pool and Brian working the door, we had a wonderful time. Their service, pleasant demeanor, and quick answers made our trip memorable. The location is perfect to walk downtown.\n\nReview 17:\nWhen we arrived there was only valet parking for $20.00 a day, their literature said self park for $12.00. They did agree to the $12.00 after we complained. Fortunately our room was available early when we arrived and it was beautifully decorated, very clean but no a/c. We were told a/c should be working in four hours. So after going downtown, eating, etc. came back still no a/c. They still tried to tell us it'd be fixed soon (on a Sunday night after 9 p.m.??). We demanded something be done. We were moved to their sister hotel and on the way out ran into several other disgruntled guests who said the a/c hasn't worked in days!!! Shame on them for not informing guests at check-in, this is Southern Florida! !\n\nReview 18:\nI'm writing this review from my dirty, stained beat up room at the \"Waldorff Astoria Collection\"...I was fooled by the name, hopefully you won't get suckered like I did..just about every Mariott or Holiday Inn for that matter is better than this place. I have previously stayed at the Casa Marina which is a fine hotel just next door and about the same price. This hotel makes a big deal about their beach, and while there are not many hotels on Key West with a beach, this one is not much to talk about. Booked this with a Travelocity package and was first put into a handicapped room looking over a street when we paid for a Ocean view room, between Travelocity and this dump of a hotel I don't know who screwed that up, but even after they moved me into a correct room, it's not much better....stay away. I cannot imagine that the other positive reviews are real....they seem very suspect to me.\n\nReview 19:\nThe resort was in the best location on a private beach within walking distance to everything. It was a great relaxing stay with very few children around.\n\nReview 20:\nMy wife and i got married at the Gazebo at the Reach two weeks ago. The staff was awesome, especially our wedding coordinator Jason. The rooms were beautiful. And the cost was beyond reasonable. I cannot say enough about The Reach. We are once a year Key West people and I may not stay anyplace else ever again\n\nReview 21:\nnot worth the money, snotty staff, overpriced hotel\\parking fees, snubbed by entire staff, for refusing\"hidden\" 25.00 fee, room not clean, no glasses, for a vacation.. you all really stressed me out!! !\n\nReview 22:\nThe Reach was fabulous! Since Key West has a very limited expanse of sand beaches, this hotel is a gem. Do your research, Key West hotels simply don't have endless, white sand beaches, so you can't go to the Reach or Casa Marina and then complain that the beaches are small. These are literally the only hotels on the island that allow you to enjoy at least some private beach area. Truly a find. The Reach is at a great location, not just because of the lovely beach front, but it's also within walking distance to Duval St. We found the property to be very quiet, clean and modern. Some folks complained about the price, but our rate was only $149 per night which we found to be a tremendous value for what the property offered. The pool staff was wonderful and attentive and the concierge was extremely helpful. The sister property to The Reach, Casa Marina Hotel, is a short walk away and staying at The Reach allows you to use all the amenities there as well. It's like a 2 for 1. Loved this option and got to enjoy two very different beaches.\n\nReview 23:\nThe name used for The Reach is very deceptive as it reflects none of the standards of Waldorf.... Full of bugs and their continental breakfast is a joke! Stayed there in January 2012, and was the biggest mistake ever... Tried to check out early but the lovely manager, refused to accept an early check out. Rooms are in the garden view are located over the parking garage and you walk out smelling fumes from the car park.\n\nReview 24:\nAfter staying at a top quality Wyndham hotel in Palm Springs last year, we were hugely disappointed with the Reach Resort. The hotel is totally overpriced for the standard of the accommodation. The car parking is terrible and the air con in the rooms sounds like it is diesel powered. There is a lot of building going on next door which acts as a good wake up call! The rooms were dirty and need updating dramatically. The only positive points I can make are the pool area and the beach - these are both very pleasant.\n\nReview 25:\nCindy made our stay exceptional! Thank you Cindy!! She went above and beyond to accomodate our group of 8, who were celebrating a 40th birthday and an anniversary. We've stayed at both the Casa Marina and the REach now on HiltonHonors points, and by far the Reach exceeded the Casa Marina in terms of personal service and accomodations. If it's between the 2, go with the Reach. You'll get personalized service and larger rooms. We had 2 minor complaints though....the price for drinks at the pool were outrageous. There's no real 'pool bar', but pool-wait staff, which was limited at best. Also, it would be nice if the hotel had a shuttle. It's kind of a hike to get to the Mallory square/downtown area. When asked about a shuttle, we were told they did have one...but come to find out, it was really just a taxi. A shuttle driver could've made a fortune in tips off our group because the walk got really old going back and forth. All in all, a great vacation though! One of the few hotels in KW that has a beach!! !\n\nReview 26:\nI was in Key West for a wedding and was fortunate enough to stay where the wedding took place. I stay in hotels 30 weeks out of the year and the Reach has to be one of the best. The staff is superb, rooms excellent, food tremendous. I will come back again just to relax.\n\nReview 27:\nhotel was very clean and housekeeping excellent. They cleaned a few times a day. Hotel staff top notched. Private beach is also a plus\n\nReview 28:\nI spent four wonderful days in Key West with my 15 year old daughter at The Reach. The hotel has all the amenities one might need to enjoy a secluded vacation as well as an informative staff including a concierge if you would like to venture out. The concierge set us up with a scooter immediately and even arranged shuttle service for pick-up. We were also lucky enough to have a snorkeling trip set up by the hotel which departed a short walk away. I would definitely recommend this hotel for a pleasant vacation whether traveling with family or that special someone.\n\nReview 29:\nDo not stay here. Construction noises from 7AM to 8PM 7 days a week. Rooms should cost $70-$80 but were low $200's. Pool is small and overcrowded and the water was about 85 degrees. The internet ad is very misleading. Never again!!!!! !\n\nReview 30:\nWe are glad we stayed at this end of the island. Much quieter. College party days are over. The resort was very clean and nice for the special price we got but I heard in the winter it could be 400.00 then it is not worth it. Pool area could be a little bigger and the reviews are right about a lot of kids. But Ricardo saved the day. He was great!! Fun to talk to. Love to you also Lexy. Thanks so much!! The only thing I wished for was a soft sandy beach even in the water with no rocks or seaweed but I knew it wasn't going to be like that. Yes I would stay here again! !\n\nReview 31:\nWe arrived at Key West on 10.08.04 and intended to stay at the resort for two nights. First we got a small room which wasn't made up when we entered it and then we got a bigger one in a far anckle of the hotel. The room was nicely furnished and clean but it was very clairaudient, we heard our neigbours TV and talk. The door didn't shut properly so that we had loads of midges and the air condition wasn't of much use. The pool was crowded and it didn't look too nice but the beach was nice although full of seawed. The restaurant was very nice, delicious tuna and a marvellous oceanview. The breakfast buffet was disappointing and too expensive. We just stayed one night due to hurricane Charley but we didn't mind, weren't too sad to not have to spend there another night.\n\nReview 32:\nThe pctures are very decieving this hotel is not open it is closed and under construction. It is not even open to the public do not book here it is a big scam. If you booked this hotel ask for you money back as soon as possible. The staff at the sister resort CASA MARINA will tell you that you have been moved to thier hotel which is also a total dump. DO NOT GO HERE it is old slimy and smells like ----. You ca fish off thier pier at night and all you see are huge shark which are sure to eat you during the day wheh you try to go swimming here. DO NOT GO HERE stay out of key west it is all old and very expensive. Go to Orlando and have a better time. Or try going to California and stay in Shell Beach or Pismo Beach for mush less.\n\nReview 33:\nI have to be fair, I stay in Hilton family hotels about 200 nights a year and so I basicly stay here for free. When you stay at Great hotels using free night certificates you kind of expect to end up in some out of the way basic room, but not at The Reach. This was the second time at The Reach and once again they out did them selves by putting me in a fantastic full one bedroom ocean view suite. Whow! When you work hard, you expect to play hard. You have a choice of doing or not at The Reach as they have all kinds of watercraft or you can just sack out at the wonderful pool or beach and let the great staff, including Ricardo and Chad, pamper you. I highly recomend The Reach as the staff, food, rooms and service are all excellent and only one short block from Duval Street, the Key West Strip. To all of you at The Reach, I thank for another wonderful weekend. The VIP Hilton Millionaire.\n\nReview 34:\nIt is an embarrassment for Hilton and the \"Waldorf Astoria Collection\" to place this property in this category. Although it is obvious that the rooms have been updated to reflect a new ambience, the condition of the rooms is very poor and generally in very sad shape. When I made my reservation I was told that the hotel had \"recently\" had a $35MM renovation, but the furniture and rug was worn out and mostly stained. The worst part is the building itself! It is sub-standard, dirty, and generally a very unpleasant place to be in. The puddles of water collecting mosquitoes on a daily basis, the cigarette butts all over the floor every where we walked, and the filth on the stairwells is beyond words. This property is not worth the money we paid ($300/night), in fact, compared to the property next door (the Santa Maria) we felt we were being robbed by the Hilton. To boot, the service was awful, rude staff, lazy and uptight. The Reach Resort is more like a cheap motel with grandiose aspirations AND it is certainly not worthy of the prestigious designation of ANY Collection. Shame on Hilton!! !\n\nReview 35:\nAll the staff were very accomodating, from opening front doors to room service to front desk to pool attendants. Ricardo especially at the pool. He provided good conversation and gave several good tips of things to do on the island.. The location of hotel is perfect. You are close enough to night life to go if you like and far enough away where you don't hear it all night long.\n\nReview 36:\nWe'll be checking out tomorrow...After never having been here before we weren't sure what to expect but this far surpassed everything we could have hoped for..The Reach had it's own private beach..We were catered to by a totally awesome attendant, Brandon, who engaged us in many conversations, always made sure we weren't without anything and made us feel important during out stay...The Reach Hotel itself was immaculate, all workers there always with a smile or a friendly hello.. Our walk to Duval was minutes..and every day and night we walked the entire Duval Street, shopped, drank, ate, saw beautiful sunsets and many oddities. We can't wait to come back here and will definitely stay at the Reach again...Our only criticism would be that there were no dressers in the bedroom but there was plenty of space to unpack our bags in the cabinet under the TV and under the night stands and closet. Just a note for anyone wanting to stay here...This is the quieter end of Duval but after being out all day and night it was a welcomed place to come to sleep.\n\nReview 37:\nFred and Tony were fabulous taking care of us at the Pool and Beach! It made our stay great!\n\nReview 38:\nWe stayed in an overpriced suite and reserved a cot in advance so that my fifteen-year-old twin boys would not have to squeeze together on the sofabed. Not only was there no cot waiting for us, but we received no apologies and no attempts to remedy the situation - and one of my sons wound up sleeping on the floor! To compound our frustration, we had to make multiple calls just to have the sofabed made up. After the first night, still no sign of a cot or any attempts to make arrangements for us. We finally took matters into our own hands and took the cushion from the outdoor couch so that my son would have something to sleep on for the remainder of our stay. We have stayed in fine hotels around the world and have never received such poor service. It was absolutely shocking and our greatest regret was that we did not send a scathing letter to the GM of this hotel chain. Do NOT stay at this hotel!\n\nReview 39:\nThe rooms and service were good. But there is no restaurant or bar at the pool. Surely you want a breakfast or lunch or pool drink in the Keys. There is an upscale restaurant, The Strip House, on the property. But they have a $25 breakfast buffet, that's all. Waiters do walk around the pool and offer drinks. but that is a $15 glass of white wine. You can visit their sister property Casa Marina. Spend the few extra bucks and stay there. Nice bar and lunch. However Barefoot Billy's Watersports on the premise has an excellent jet ski tour. Mike was a great tour guide.\n\nReview 40:\nWe were so disappointed in the service and the facilities that I am writing a detailed letter to the hotel. You are charged 20.00 a night for valet service and each night we had to go looking for the valet. One night it was only the valet who was also the bellhop and the cars were lined up. There were problems with the rooms reserved vs the actual rooms which finally did get straightened out, but only because we were not accepting any less. The pool is marginal and the waiter service is few and far between, each day I had to go get my own drinks and ice. The best was on a Saturday (holiday weekend) we were told at 9 am we could not use the pool, it wasn't cleaned and it was disgusting. We had to go to the sister hotel Casa Marina, and they would not shuttle us for free, they would charge us even though it was their fault. The Casa Marina is a much better facility, the service top notch, I would book there over the The Reach any day!\n\nReview 41:\nWe got away for a long weekend and used Hilton points to stay at The Reach. We probably thought we were staying at the Casa Marina, the larger property also part of the Waldorf Collection, but ended up at the quieter Reach. It is not a grand property but very well maintained and the staff was delightful. This must be a quiet time as they upgraded us to a nice suite which had a great balcony over the pool and ocean, lots of room, fridge etc. It was a quiet area (except for the many chickens that roam Key West and do get up early) We did not eat at the property - just the coffee shop for STarbucks each morning. The workout room was adequate and we used it each day as well. You can use any of the amenties at the fancier Casa Marina, so that is a nice option too. They have a lovely pool/beach area.\n\nReview 42:\nThis is one of the better Hotels in Key West and I really love the location. It is at the quiet end of Duval Street so you can have your fun and then come back for some rest and relaxation. The rooms are spacious and comfortable, but not extravagant. This is the one of the only hotels that has it's own private oceanfront beach and we took advantage of the on site water sports which involved a jet ski around the island. I highly recommend this if you have good weather. I will definitely be staying here again on my next trip to Key West!\n\nReview 43:\nI took my wife here for her 50th birthday. Upon arrival they had balloons at the door and decorated the inside of the room also along with a bottle of champagne inside. The staff went out of their way to make sure everything was great for us. We stayed for four days and can't wait to go back. Thanks to the entire staff at the Reach for a memorable trip.\n\nReview 44:\nLate lunch, the staff obviously burnt out and not cheery at all and reluctant to impress let alone serve. Didn't offer food menus, didn't approach table....when they did it was very rude. Had to go to bar for own drinks....then food served in baskets with plastic forks!! This was in the resto area. Drinks okay but the server more concerned with his personal tale. No apologies by anyone. Embarassing almost for the place. Good location but I suspect a 2 star resort in a 5 star location.\n\nReview 45:\nWe stayed one night during the last week of August. The room was very well appointed, clean and bed was very comfortable. The staff are very friendly. Atmosphere is very relaxing and pool is very well kept. This property has a private beach is a bonus. Upon arrival, we were surprised to find out that even on top of the room rate, there was a resort charge. Would stay here again.\n\nReview 46:\nWhere do you want me to start? It is not Waldorf Astoria. It is a joke. Service is very bad. We booked yoga class for 8 people. They canceled because of weather but we were no notified about this. We were waiting in the loby. Next, we booked a spa. There is NO SPA. We had massage on a beach, ( that is not want we asked ). It was cold, windy. There is no placed to change. We had ocean view suite. Bedroom window facing a hall. TV was not working and it cost us 700 dollars per night. Do not waste your money on this hotel.\n\nReview 47:\nThis is the only hotel in Key West with a beach. The location is one block from Duval St, at the quiet end. It is a one mile walk up Duval to the busier end. Personally, I liked being where it was quiet and walking the several blocks, but I am sure this will be a turn-off to lazier folks. Beach and pool service is wonderful, and the staff hands out ice pops during the afternoon. I stayed in a boutique suite, which had a sitting area and a small kitchen area with a refrigerator and coffee maker. My only complaint was that I was in a room near the entrance and could hear vehicles beep as they backed up in the driveway.\n\nReview 48:\nI don't even know where to start. Our room was so dirty the cleaning staff had to come back and clean it 5 minutes after our arrival. There were ants in the bathroom as well as tufts of hair. The mini fridge was broken and our floor was dirty. The elevators are not air conditioned and while this may not seem like a big deal. It is July in Key West...... very hot. We requested our linens be changed on our second day this did not take place until 7pm. There was sand on the lobby floor and did not look as if it had been swept in days. The pool bathroom was so dirty with paper towel and tissue all over the floor. There was also standing water on the floor. There were dirty towels on the chairs with piles of dirty towels at the towel stand. This is absolutely not worthy of the Waldorf name.\n\nReview 49:\nThe price was definitely right for what we got at the Reach Resort. The staff were friendly and helpful, the room was clean and comfortable and the view was gorgeous.\n\nReview 50:\nThi property knows about top service and have one of the most comfortable beds I have slept in in a long time. You have to grab dinner in the Strip House on site.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28563, "query_start_index": 28565, "query_end_index": 28565, "truncation_seperator": "... 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{"id": "2515897", "pid": "2515897", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHilton offered us a reduced rate to stay at their property in exchange for our sitting through a sales presentation for the Hilton Vacation Club. When we did not purchase the package (range from $1,000-10,000), they basically kicked us out. The overall property was OK, but it is less like a hotel and more like an apartment building. The facilities were clean, nice and fine, but do not stay here is you are expecting daily housekeeping (we had it once over 3 days), room service or bell service. Pros: convenient to adjacent outlet mall, close to attractions, clean Cons: frequency of housekeeping, very pushy sales presentation, apartment-style rooms.\n\nReview 2:\nAs the person who entered a review in August 2010 I have never submitted a review. We stayed the Hilton Grand on International Drive in June. I didn't have my jewelry in the safe as we were not supposed to have housekeeping because we were only staying a partial week. When I returned from my day at the pool I discovered my diamond ring had been taken from inside a box in my nightstand drawer. Security came and seem concerned but not surprised. They filed a report and gave me the number of the police department to file the theft report. Security told me they would interview the housekeeper before she left for the day but I received no follow up regarding this interview with her. I am so angry that a hotel would employ people who are stealing from their guests. I have discovered their are over 40 pawn shops in Orlando. Be careful when traveling to the Hilton Grand Internation Drive as it seems theft from rooms are common to this property! !\n\nReview 3:\nThis Hilton has the most worst rooms that I ever staied, the air conditioned engine seems to be just beside my bed and couldn't sleep good any of days. They moved my rooms twice and the wireless didn't work in many areas of the hotel. The breakfast is very simple and expensive. There were many items broken in the room including the cabinet. Frontdesk people is nice, but very disorganized with the rooms arragements. There is no enough parking slots for the rooms and sometimes you need to park 5 minutes walking to reach your room.\n\nReview 4:\nGreat family hotel, but not for a business trip. Issue one is hotel is too big and not easy to meet business associates, the bar is outside which is fine in summer but not in winter when the high is 40. Also, unless you plan on walking a half mile to and from your room not the best choice in November.\n\nReview 5:\nnever had suck a terrible vacation. this was a family get together . we had 5 rooms. had to drive far to park my car. carpet was dirty. no phone s at night when tried to call manager about smoke. did not get any rest workers weeding from 9 in the morning outside my window. dryers did not work. no carts to check out. no one to help my 80 year old sister draging her bags threw the parking area to my cars. workers just passed by. very uncareing place. been to a lot of hotels . in my years . this is my first review. be careful no camera on elvater or in parking area. hotel maids were good.\n\nReview 6:\nAwesome location, only 5 mins to Disney made it great having my 3 year old neice with us! Its also not far to IOA universal or seaworld. Great size rooms, always clean on site. Only one problem we had was parking was a nightmare of an evening! Espeically when everyone was back from fireworks at Disney. Great Pool with a big water fall was fun, and the deli was great for breakfast. We also LOVED the bbq's near the lake, the only thing we didnt like was all the 3 bed (2 bed + connecting room) were facing the car park, this was a bit of a shame because we loved looking over the lake. But being opposite Premium Outlets was pretty hand. We loved it so much we'll be back in September this year! The stuff were very friendly too. Having cocktails at pool bar in evening was lovely aswell.\n\nReview 7:\nDon't listen to the bad reviews of this beautiful hotel. I was so sceptical - I modified my vacation and only stayed here two nights after staying at a Disney hotel 3 nights. I now wished I stayed here all 5 nights. Booked a one bedroom. We were right next to the building in construction and barely heard the noise. Beautiful suite with a HUGE bathroom. Pool areas were stunning. The main pool was so much fun for the kids. Our kids wore themselves out in the water features. They loved it probably more than Disney! Lots of activities - Drive in theatre the night we were there. Very accomidating staff. Let us check in early. We stayed at Wilderness Lodge at the beginning of our trip and while that hotel was beautiful, we would definately come back to the Hilton (HGVC)! Have fun!\n\nReview 8:\nGreat location close to outlet mall and theme parks. High quality room and facilities.\n\nReview 9:\nWhile this IS a Hilton, and we generally LOVE the accommodation & service experienced there, this one was a real dud. The staff was non-attentive and there was NO wi-fi as stated, in the room. The entire building's wireless connection was not working. The room was lovely; the bed divine! My husband and I were interested in learning more about the Hilton Vacation Club, yet when we asked for a brochure to learn more about the program, we were told we would need to stay and attend a meeting. Our time was limited, and we thought it would have been helpful to read a little about the program before spending valuable time 'meeting' about it.\n\nReview 10:\nWe just returned from a trip (in February) to Orlando, on the spur of the moment, and found a room at this place. It is a very large complex. Our room was very nice and clean, and the property was beautiful. it's very close to the Epcot exit off the highway, and right next to a large outlet shopping area. Even though its proximity to these areas would make you think it was loud and noisy, it was not. We enjoyed our stay. The pool area is great, good for kids, lots of room, heated pool with a nice bar. Wish we could have stayed longer. While we didn't have a lot of time to spend near the lake or pool, we were not bothered by mosquitos at all, and I am a mosquito magnet.\n\nReview 11:\nWe stayed in a studio with a king size bed overlooking the lagoon. The whole place is immaculately clean and the large thick towels were changed every day. We enjoyed the screened balcony with two chairs and table. There was music and games at the pool and someone playing water volleyball much of the time. The pool was heated and beautiful. We will definitely stay here again. We listened to the timeshare session and toured the other rooms--one and two bedroom suites were beautiful with granite countertops, fullsize stove and fridge. The best thing is that you don't have to be a member to stay there. There is a Publix grocery store very close and a large premium outlet shopping center. Close to Disney, etc.\n\nReview 12:\nWe arrived on the 30th,and just got back from this Hilton Grand Resort. There is nothing GRAND about this place! The Good: Bathtub The Bad: Unorganized check=in. Broken Bathroom door, Broken Alarm clock, cheap furniture, the mattress looks like it came from thrift shop, Missing kitchen items, lack of service in the deli, no restaurant, no snack machines, slow slow internet, AC does not cool, far away from attractions, terrible intersection, poor directions(staff sent us 25 miles out of the way with bad directions)harassing phone calls to sell us the units, had to call to have our room cleaned, they did not clean it(slack), shabby fitness center, carpet looks 10 yrs old, very worn. We would never stay here again, even if it was free. This place is the biggest NOTHING we have stayed at, and we travel alot!! !\n\nReview 13:\nThis place is a joke. The room was dirty. They want to charge you for clean linens. The place is worse than a cheap motel. The air conditioner made noises when on.\n\nReview 14:\nThis entire property is wonderful! From the moment we arrived, the staff was so helpful and friendly. The area is beautifully manicured. There was always something fun going on around the pool. We were there in the off season so it would really be a great place to come with the entire family during the busy months! The rooms were large and comfortable. We will most certainly return!\n\nReview 15:\nMy family and I stayed here for 3 days recently in a one bedroom apartment and I have to say it was fabulous in terms of comfort and cleanliness. We stayed in Tower 4 overlooking the quiet pool. Very close to outlet centre and in house pizzeria. There is a small shop also on site which was good for basics but within a ten minute walk there is a Pulix where you can quite literally get anything. Example. A beer in the Bar was $6. You could get a six pack of coors for the same price. There is also a steakhouse and MacD's nearby as well as pharmacy, chinese, subway etc.... You are also on all the main I Trolley routes. I couldnt recommence this place highly enough.\n\nReview 16:\nWe just returned from a 4 day, 3 night \"mini-vacation\" at the Hilton Grand Vacation Club on International Drive. We were a little skeptical last year when we originally invested in the Vacation Club concept....We now realize that it is one of the best investments we have ever made! This particular location is more than just beautiful...The friendly and knowledgeable employees went out of their way to make our stay a most memorable experience. We had a beautiful (2 bedroom) 7th Floor view of both the lake and the pool area....We intend to return to this location (as well as taking advantage of all of the other resorts connected with the Hilton Vacation Club!) We highly recommend this resort!\n\nReview 17:\nThe grounds of this place are very nice. The staff is very nice as well. The negatives for us, were many though.... first of all we were put in a two bedroom, two bathroom with a view of the the parking lot, and another building. We had absolutely NO view. Second of all, our room was right across from the trash. I do realize that these rooms need to be occupied as well, but why charge someone $259 to have a view of the parking lot? These rooms should be given at a slight discount because it's extremely disappointing. Cleanliness was also a factor. There was shaved hair in the bathtub in the second bathroom, and you could see that it had not been cleaned. Oh, and if it couldn't get any worse...two the drawer fronts in the bathroom fell off the cabinet and on to the floor for no apparent reason. No one was even in the bathroom at the time. I'm sure that there are other rooms that are MUCH nicer at this hotel. We just won't be back to see them!\n\nReview 18:\nHeard noise all night from the Disney buses running on a neighboring street. The resort is still under construction, and rooms facing the big brown hole in the ground likely also had the same problem. If you stay in a studio, you do not get to operate your own a/c and heat; the occupants of the adjoining one-bedroom unit control it! Bottom line - if you get a one or more bedroom unit in the building closest to the front desk (away from the construction), you may be OK. We weren't one of those few lucky ones. The resort is new, which may be the only thing going for it right now. P.S. Our favorite HCVC club is at the Flamingo in Las Vegas, where all rooms face the lovely pool area.\n\nReview 19:\nThis place has those doors that close with a loud ka-CHUNK everytime someone leaves or enters their rooms. We had the misfortune of having a room that was directly across from a stairwell, with people (including hotel employees) slamming the door all night. We had asked earlier if we could switch rooms and were told none would be avaible for 4 or 5 hours. It's impossible to not hear the banging from inside your room, and we had to run the bathroom fan all night to try to mask the racket with some white noise. Also, at check-in we were given a key to a room that was occupied. After we walked into someone else's room (! ), we returned to the front desk and got it straightened out, but were offered no apology. They need to realize that 'I'm sorry' goes a long way to making customers feel appreciated and satisfied. The place is fine overall, but the noise problem needs to be addressed before I'd consider returning.\n\nReview 20:\nWE had a two room 'apartment' and it was fabulous. Our daughter was thrilled with the enormous bed all to herself and of course her own TV. they were adjoining rooms which was perfect. normal kitchen facilities everything we needed - even a kettle for the brits! the balcony was cleverly enclosed with a fly screen so you could sit out and not get 'bugged'! next to a huge outlet centre if you want to shop and walking distance to a great steak house. Lovely pool that is open until 11pm. ok onsite food for snacks but dont expect fine dining! you dont need it with so many great restaurants on international drive. word of warning if you get the i-ride from the hilton (number42) down to the stops in the twenties it will take about an hour because it visit all the water parks! it is worth it as it only costs a dollar and a taxi costs $27\n\nReview 21:\nJust stayed 4 nights in August and it was fantatstic. We payed $112 per night. I know rooms in orlando could be had for 1/2 of that but this was well worth it. We had the 1 bedroom suite with full kithen, separate living room and bedroom. The hotel is brand new and the room has high end tile, granite counters, jacuzzi tub. Check out the traveler photos from others, the rooms look exactly like that. There are 2 huge pools which were not over crowded. They do call 1 time for the time share presesntation which you could decline. We did it...it took 2 hours and they gave us $115. We went to Disney on the Hilton.\n\nReview 22:\nWe just got back from a week at this hotel, it was really nice! The rooms were very spacious and clean. The pool was great, my 3 and 5 year olds loved it since it is only 3ft. in most parts. They have a nice bar down at the pool, had music playing and had activities going on for the kids, so it is a real nice atmosphere. We chose this hotel hoping to feel like we were at a \"resort\" after doing Disney all day, and that is the way it felt for us, an escape from the Disney scene.Staff at the hotel were very friendly and accomodating as well. It is in a great location, Seaworld is only a couple of minutes away and Disney about 10 minutes. Also across the street is a Publix Grocery Store and a Walgreens, along with a Subway, Outback Restaurant and McDonalds.\n\nReview 23:\nThis is a great place to stay in Orlando. The staff was awesome. A little slow to check in as it is mostly a vacation club so lots of sales talk to guests doing tours for free vacations. Other than that this place is awesome 2 outdoor pools one with a huge watefall and always lots of activities going on if you want to partake. Great bar by the pool. The food was good at the cafe. The location is across from a Publix , a McDonlads an Outback and the outlet shopping mall and on international drive. The property is beautiful with lakes and fountains. I wish we had stayed here the entire week vs just overnight. I will definitley choose this hotel the next itme I come to Orlando for Business or vacation\n\nReview 24:\nWe stayed here for 3 nights before transferring to the Marriott grand vista resort for a week and this resort beat the Marriott hands down. The staff were excellent - very polite and attentive. The room was lovely - very modern and had everything you needed. The pool area is great and there are excellent food and drink facilities on site. I think the best thing was how close this resort was to premium outlets - you literally walk out of one of the side gates and you are in the outlet car park. I would definitely stay here again as I cannot fault the resort at all.\n\nReview 25:\nWonderful place to stay. We began every morning drinking coffee on the screened in balcony. Every evening when we returned from Universal, we relaxed in the pool which was absolutely beautiful. Even with a lot of people in the main pool it didn't feel crowded. The grounds and the lake were so beautiful, I spent a long time the first day we were there just wandering around taking pictures. We were in a king studio suite that had a locked connecting door to the living area of the suite next door. The only complaint I had about the hotel is that we could hear the next door neighbor through the door late into the night on our last night there.\n\nReview 26:\nThese vacation units are better for 1 weeks stay Booked a one night stay through Hot wire, these are vacation time shares 7 very large blocks,over several acres and unless you stay in block 1 by their main pool area expect to have a very long walk to these Apartments and up and down stairs etc to get to water, I was placed in block 7 overlooking the Shopping mall and I know hot wire is a cheap rate get what ya pay for. and I wanted to leave as soon as I arrived ! food and drinks very expensive but lots of restaurants outside a short walk or car ride. what I found disappointing was that for a one night stay I had to ask several times at the front desk on staying in block one, the other frustrating thing is you won,t get in your room till 4pm which for a family with kiddies is very frustrating, the apartments are 4 star but I would never return here there are much nicer places around the Disney area my advice take your time in choosing a resort wisely.\n\nReview 27:\nThis is a very nice resort, with comfortable well-equipped bedrooms. The pool area was pleasant - would have been even better if the pool was heated as it was VERY cold in October. Dissappointing aspect was terrible customer service. Without going into all the boring details, the staff repeatedly said all the things they'd been trained to say (empathising with customer etc ...) but repeatedly failed to deliver the actions we'd agreed. It was very dissappointing to be treated this way. Even when I complained to more senior staff there was no apology. This was our first stay as timeshare owners here, and if I'd known what the service was like we'd never have bought here.\n\nReview 28:\nwe spent a night here while waiting for the rest of the family to come for a wedding. we had a great deal on two studio rooms. however, we were upgraded to a one bedroom suites on arrival. we asked for adjoining room since we had three other members also and got it. we asked for a late check-out and got it. we were able to check-in early too. the room were very new and clean. we were not bothered by timeshare sales pitch at all. wondering if it were because of my hilton honor membership that we got what we asked. the only draw back were that the complimentary water and newspaper were not in the rooms and that we had to go the little cafe to get them. overall, it was an excellent experience.\n\nReview 29:\nThe room was clean and spacious enough, however, I did not appreciate getting multiple sales-pitches to buy a unit. For example, we purchased tickets to Disney at the concierge desk and were pressured to go to a meeting about purchasing a unit so we could get discounted tickets. One evening we received a phone call pressuring us to to go to a meeting. This is not what I expected from a Hitlon family hotel. If I had wanted that kind of visit I would have stayed somewhere else, at a discount.\n\nReview 30:\nThis place is beautiful and the staff is amazing. We spent the weekend here for our anniversary, when I booked on line I told them it was our anniversary and that we would like a quiet area. They gave us exactly what we asked for!! They even had a card filled out by the front desk and a wonderful wine basket waiting for us when we arrived!! When we arrived we had some problems with the DVD/CD radio player, this was takin care of right away!! Everyone is so friendly and helpful!! We stayed in the one bedroom with a hot tub, washer/dryer and everything else you can possilby need and/or want!! The grounds are beautiful and well kept!! I would recommend this place with no problem!! You really couldn't ask for more!! I will be back with the children, they have so many wonderful activities for the kids young and old. Can't wait to go back. Thank god I live in Florida, so I know I will go back a soon a possible!! Kids can swim in the pool and do activities while the adults can hangout by the poolside bar, what more can one ask for. lol\n\nReview 31:\nDon't get me wrong, if you are a family on vacation, its a beautiful hotel. Parking is a nightmare, and I had to park 5 buildings away from my room. There is no room service, except for a pizza place. The room walls are paper thin. When the tourists in the room next door woke at 6am, it was not quiet until they left. The internet service is very slow.\n\nReview 32:\nWe just return one week ago from HGVC! The resort is very clean..our room was the studio room.There is two pools at this resort,one of them was one of the most amazing pool I ever seen,there was some waterfalls(main pool).At the pool area there is a bar and two hot tubs. The room was very clean. The room had one king beb,kichennette and a balcony. The grounds at the resord were very nice. One night we order pizza hut at the resort il was very good and the service was excellent.\n\nReview 33:\nWe were in Orlando for a Disney wedding. We had booked the room with a separate bedroom. The room had a complete kitchen, washer , dryer, living room . Our hotel was equiped with everything we needed except for more time to spend at the hotel to enjoy it. We did have time to relax by the beautiful pool. We are planning another trip to Orlando and we'll definately be staying here again. The employees were so courteous and friendly . The hotel was also close to all the disney attractions and airport. We just can't say enough about it. You will not go wrong with this hotel.\n\nReview 34:\nWhat no one talks about is the ongoing constuction at this hotel which takes place every morning at 7 am till 5 pm. I mean dump trucks loading/unloading, hammers, power tools, welding - right across the tiny 'lake'. Forget about sleeping late at this hotel... when I complained to managment, they told me I was the first to ever complain - what a joke! They did nothing for us but try to change our room and say sorry, there is nothing we can do. ... We would have never stayed here if we would have known the truth. Now YOU do.\n\nReview 35:\nWonderful place to stay! We had a 2 bed suite and it was fabulous! It was like having 2 complete rooms with adjoining door. Used the free shuttle to Sea World and the staff was friendly and helpful. Washer & dryer, living area, complete kitchen ready to go! Whirlpool tub in the king suite. The extra bedroom was like a separate room with sofa, tv, sink, mini-frig etc. Both rooms had private screened balcony with patio set. The king suites was larger. The pools were spotless. Everything was elegant and well done. There were 6 of us in our party and we had plenty of space.\n\nReview 36:\nThis place is a great find for me- i always stay with Hilton Properties and this is probably one of my favorite finds. I have made it a point to switch around from hotel to hotel in Orlando because of the vast amounts of them, but i think i will be returning to this one. i found my fav! Pools are excellent, staff is courteous. Watch out for the 10am checkout, ask for late checkout and they will happy to accomodate. My friend and I got a one bedroom suite with oversized patio overlooking a gorgeous lake, dining table outside on the patio etc. Everything about this place is great. Check it out for yourself, esp. if you find a great deal.\n\nReview 37:\nMy husband and I stayed here on a last minute trip to Orlando. We enjoyed everything about this hotel, from the stocked kitchen in our room to the movie nights by the pool. It is conveniently located near the parks, with lots of shopping and dining near by. We hadn't planned on going to Orlando, so this hotel was a nice surprise that made our trip all the more enjoyable. I know that if we do go back someday, this will be our hotel.\n\nReview 38:\nWe were in Orlando from feb 10-15. Hotel was great! Very clean and worth every penny. We stayed in a one bedroom condo with our two-year old son. Excellent staff! We liked it so much we're going back in April!\n\nReview 39:\nThe resort is fantastic and a delightful place to stay. Great rooms and friendly staff make it inviting and pleasant. The only area I could recommend for improvement is to learn from Parc Soleil for the poolside restaurant. The food selection is better at Park Soleil as is the service.\n\nReview 40:\nIt's a lovely place, however the TV's are outdated, and my biggest complaint is no in room movies, and forget room service (there is none). Without a rental car you will spend a lot of time on the trolley going from one end to the other like I did. Also, I wasnt able to check in till 4pm when they knew I was arriving early. I would probably NOT stay again.\n\nReview 41:\nWe love this hotel. This is our second stay here and if I could live here I would. The grounds are stunning, the hotel complex is beautiful. When we checked in we were asked what the nature of our visit was. When we mentioned it was part of our honeymoon the two girls on reception got very excited. The changed our room allocation to building 3 top floor which overlooked the stunning lake. The room was huge with a very comfy king size bed. The room had a dining table area and tv and dvd player. It also had a kitchenette with coffee maker, microwave and large fridge. The screened balcony was lovely we were able to sit out and enjoy a glass of wine without the bugs annoying us. All the staff were lovely. Lots of staff riding around on segways and golf buggys, I felt so safe. The shopping complex is right next to the hotek complex you access it through a locked gate which you open using your room key. Shortly after we arrived in our room the reception girls sent up a bottle of champagne. It was heaven\n\nReview 42:\nWhat a great place. We stayed 2 nights and wished it had been longer. We booked a 1 bedroom apartment and it was so well appointed. I didn't get chance to use the Jacuzzi in the room but the whole place was top notch. Only two criticisms, one was there are not enough beds round the main pool and second watch your bar tab, as I checked out I reviewed my bill and saw eroneous drinks added. I asked to see the receipts and the drinks had been added without my signature, they of course cancelled the charges but still check.\n\nReview 43:\nHotel was very clean, lots going on at pool. Staff was really friendly. Hope to go back someday!! !\n\nReview 44:\nThe suites were very nice and clean. Comfortable bed and pillows. Location is right across from the Premium Outlets and easy walking distance to grocery store. Staff were very pleasant and accomodating. Lots of poolside activities and BBQ areas if you are inclined to use them. We will stay here again.\n\nReview 45:\nBitten several times during our first nights sleep. This resort in spot less clean but has neighbouring lakes which could be supplying the mosquitos. We s,toyed ain a studio which was large enough for us. A couple of nice pool areas back door enterajnce to the large premium mall McDonald's across the road good for coffee as well as a Walgreen superstore. Some poor view rooms here but a high floor pool view room is very nice. Recommended\n\nReview 46:\nWe stayed at Hilton from January 5-9, 2009. On the second day we noticed that our 6 year old daughter is developing a rash. By the time we came home it was horrifying to look at. My child's arms (mostly) and the rest of her body was covered with red rash. After seeing a third doctor (dermatologist) we learned she got scabies. My child missed a whole week of school. We called the hotel to make them aware. Hotel manager seemed not to understand (or pretended) what we are talking about. We left it at that.\n\nReview 47:\nI was in town for a big convention. Normally I would have picked a business hotel instead of a resort hotel, but Orlando was full. I ended up here and really enjoyed it. The suites (and they are all suites) were quite nice and well appointed. The staff was incredibly helpful and the grounds (the hotel covers a large area and incorporates several buildings around a large lake were very nice. The hotel is definitely geared toward the family and tourist market--it would be a great place to bring your family while visiting the amusement parks and a really good place to relax between Disney World and Universal Studios, etc. They have a lot of family activities (bingo at the pool, kid's \"drive in\" movies at night). This is NOT a place to go for a good night life. The bar (outdoors) is pleasant but slow and not a place to stay if you don't have a car. Other than a shopping mall, there is not a lot close by. GREAT free wireless.\n\nReview 48:\nthe maid left our room unlocked. we complained. since nothing was stolen, there was no response from management. we repeated our complaint, again no response. This about ruined our trip as we did not feel safe in our room or even able to leave our room. The management of Hilton only cares about getting your money and does not care about guests concerns. I will never stay in the Hilton family of hotels again.\n\nReview 49:\nThis was our first time staying in an apartment style place. We have 3 kids and used their 2 bedroom/2 bathroom place. Pros - Rooms are spacious and clean - The kitchen is well equipped - DVD players in room, and there's a blockbuster movie vending machine in grocery store across the street -Location. It is very close to all the attractions and restaurant options Cons -No room service, except pizza -No sound insulation. You can hear EVERYTHING happening next door -Dated, slightly tired rooms - Waited 20 minutes at concierge to buy Disney tickets to be told they didn't have any. -Unless you really plan on buying, don't sign up for time share presentation. About 3 hours of your life you will never get back!\n\nReview 50:\nLoved this place very friendly staff. Pool area is amazing. 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{"id": "305921", "pid": "305921", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe only positive thing about the hotel is its location (and maybe its roof top pool), right at the beginning of Nathan Road and next to the Peninsula Hotel, which makes it very easy to stroll around the Avenue of the Stars and enjoy the views of Central's skyline. However, all the rest is very disappointing: (a) The personnel is unfriendly (the concierge is terrible!!) and not ready to help. You feel just like a number and does not make you feel \"at home\" (mostly the opposite...you are there \"bothering\" them! ); (b) the rooms, fittings and furniture are quite worn out and need urgently a refurbishment. For the price of the rooms, you would expect modern rooms with all the amenities of these type of hotels (for example, ipod dock stations). The rooms are like stepping back into the mid 90's; (c) The common installations are, like the rooms, worn out (the elevators are, at least, 20 years old!! ); and (d) You have to pay to use the internet (!!!). There are much better hotels at a much better price in HK. The next time I will definately look for another place to stay at!\n\nReview 2:\nArrived in HK and made a last minute booking at the Sheraton, managed to get a very reasonable room rate. Complimentary upgrade on check-in to a harbour side room on a high floor with my SPG Gold Membership. Very friendly and fast check-in. Room was clean and spacious, very similar to Sheraton on the Park in Sydney which I stay in quite regularly. Well equipped gym with friendly staff. The Sky Lounge/Bar is a great place to relax with stunning views of HK. Exactly what I would expect from a Sheraton hotel.\n\nReview 3:\nWe have been staying at this hotel 4 times a year for the past 10 years. We have never been recongnised for this despite being a spg gold member. Bell staff always friendly and attentive. Check in is the worst for any hotel. For some reason it can take 10-15 mins just to get your room key. If you check out in the morning forget it. There can be many ques at the counter. Rooms are ok but not great. A bit dated now. Good layout though. Food great, food meal and breakfast. Great location.\n\nReview 4:\nA great location.....close to the ferry, beautiful harbor view from our room and very comfortable. Some might say the room is small, but we had all of the amenities we needed. A good bed and a very functional bathroom. We did not dine in the hotel. Very helpful concierge desk. Much of the action is now on the Hong Kong side. Nathan Road is limited to jewelry shops and small shops. No more bargains in this city. Nothing to complain about the Sheraton. We ate at Gaia and Waguy.......both were enjoyable and rated a \"B\" in my rating system.\n\nReview 5:\nNon smoking is not enforced. I complained about the horrible cigarette smell. Well management did not do anything the guests continued to smoke and were not moved to a smoking floor. After several days of complaining I was told by the front desk that they were not able to find cigarret butts in the rooms. Apparentlty the smoke stint of a cigarett is not good enough evidence for management action. tIf you can not bare the smoke and cigarett smell don't stay in this hotel because managment seems to give preference to smoking guests. .... so do not offer non smoking floors!!!!! The club is on the 9 floors, no windows, no staff...no nothing. Platinum guest not upgrated to Towers nor allowed to use the Towers lounge. Bad business!!!!!! !\n\nReview 6:\nFantastic views, great and frequent housekeeping with lots of attention to detail including constant replacement of bottled water and fruit. Restaurants were a bit expensive but overall stay was lovely.\n\nReview 7:\nThe Sheraton Hotel & Towers is a very nice Hotel with a perfect view onto HK island. Even though that the rooms are quite small they are nice. The Hotel is located next to the Peninsula Hotel and to the Intercontinetal. If you are a fan of japanese food please try the NOBU restaurant at the Intercontinental Hotel. You will not regret. The Hotel itself has a very nice restaurants too - like the Wine & Oyster restaurant. If you are into Oysters it is a must. The prices in the restaurants are not cheap but they are worse every penny spent.\n\nReview 8:\nI have stayed in Sheraton on business trips for more than 10 times, and always very satisfied with this hotel. Once even with my family including 2 kids, aged 11 & 13. Location is great, take the Nathan Road exit from the downstairs lobby (avoid the street hustlers on the street selling fake watches etc). and enjoy HK. Across the street you can find the Walkway of Stars and the views across the bay to the HK Island. Always try to get a room with Harbour View, it pays off. Also, the Towers lounge is a must. Tip: if you are staying at the top floors, try to avoid rooms near the elevator shafts: the noise of the elevator engines at night will keep you up and unhappy!\n\nReview 9:\nGreat location, 5 minute walk to Star Ferry, 2 mins from MTR train station, 10 mins from Ladies Market Mong Kok. We were offered and accepted an upgrade to a suite (HK$500 per night extra) and had immediate access at 6:30am, great after a long flight. The cafe serves good food and the service is amazing. Breakfast buffet is very good. The public rooms are spacious and tasteful. A solo guitarist played in the lobby each night and there is free Internet in the lobby @ Sheraton link. It is charged in your room. The suite was comprised of a large marble tiled bathroom with dual glass sinks, separate toilet and wet room made up of a bath with hand held shower and also a separate fixed shower. The swimming pool is on the roof. There is easy access to the large underground shopping mall which is under Salisbury St and Nathan Road. The staff are probably the highlight of this hotel. After 4 days we were sad to leave.\n\nReview 10:\nI stayed here for nearly a week and in the first room they put me in I woke up with a terrible rash and/or bites all over the side of my body (see photo). A doctor was called who said that it may be bedbugs or it may not - he couldn't say either way. When I learned that I got rid of most of my belongings before leaving the hotel. Unfortunately, management has declined to reimburse me for the loss of my property. All around, TERRIBLE EXPERIENCE. DO NOT STAY HERE. Do yourself a favor and take a look at my picture before you book here.\n\nReview 11:\nThis is a nice hotel in a convenient location. Definitely worth the extra money to ask for a room with a view, and if possible to get a room on the club floor (floor 17). It is nice to have drinks and appetizers down the hall throughout the day. The first room I was put in smelled like smoke, but the next day after I complained, the staff had no problem moving me. I found the staff in the Skylounge bar kind of rude and slow, and the food (we had appetizers- calamari and dim sum) was terrible. It is worth it to come for the light show (but next time I wouldn't eat). The staff at the hotel (check in and at the door) are very nice. Overall nice stay for the price.\n\nReview 12:\nStayed at the Sheraton in Kowloon for two nights on business and was really impressed with the hotel. Check in procedure/staff very helpful and room very pleasant - lots of space! Fantastic views over the bay from the Sky Lounge where you can watch the light show every evening from 8pm. Prices not cheap though - around \u00a38-\u00a39 for a glass of wine and \u00a310-\u00a311 for a cocktail. Pool on the top floor also but just didn't have time to use it, unfortunately.\n\nReview 13:\nNo doubt about the location of this hotel; just great. You are at TST, HK Island is easy accessible by MTR or Star Ferry. But for a Sheraton this hotel is below average. The rooms are very small. Bed quality isn't what you would expect (and what you actually get in the W HK). Decoration is ok but not for a hotel of this class and price. Cleanliness is ok. Handling at check-in and check-out is a bit messy and very impersonal. And I fail to understand whether the breakfast cafe is really part of the hotel (e.g. why are the expenses excluded from Starpoints? ), quality is good and choice is excellent. BTW - Morton's is housed (not part of the hotel) in this building, one of the best steakhouses I know and almost a reason to stay in the hotel ... Come on, Sheraton! You could do better at such a prime location!\n\nReview 14:\nI'm a 600 plus night Starwood stay member plus the same number for Marriott. This hotel is amongst the worst in the world when it comes to customer service, which is unusal for an Asian hotel. For example, when the hotel lost 1 sock, they debated me if I had received all my socks back. In the restaurant, service is non-existent if you want to eat off the menu instead of the buffet. This is the third visit to this hotel, thanks to my firm's good rates at the hotel, but the service stinks so much, forget going back. And the beds are as hard as a rock so make certain you request extra padding. Of course, noone has the authority to compensate mistakes, such as for the lost sock took an hour of staff debate.\n\nReview 15:\nStayed here for a couple of nights - great location, nice restaurants and super friendly staff. Two thumbs up!\n\nReview 16:\nLoved the location of this hotel... right next to Peninsula hotel in Tsim Sha Tsui. Plenty of shopping nearby. Great massage spa called Tai Pan at walking distance. Loved the proximity to MTR. The service was good at hotel. Everyone seemed to be friendly and eager to help when being asked. Ask for high floors to avoid any city noise. I would stay here again.\n\nReview 17:\nI'm an SPG gold card and I stay in lots of hotels (chain and non-chain) around the world.....a mixture of business and pleasure I stayed here four/five years ago....I am very disappointed by how shabby and dated the rooms are now..... I saw the handyman in the corridors with a varnish brush and pot of varnish (I smelled it).....then later I saw him gluing bumper strips on the room entryways. I went to use the gym (free-weights)......any more than two people in that particular corner of the gym and it's one too many ! I tried to change the weight on the lat. pulldown machine and the bar fell on my head !.....the very pleasant 'personal trainer informed me that there was a \"trick\" to changing the weight !!! This hotel needs to be closed for a full renovation,... I will not stay here again until Sheraton advises same\n\nReview 18:\nBook the reservation by phone, the reservation staff is very friendly they offer me with the rate of HKD1400++, when i check in to the hotel i pay extra of HKD1100++ to try their harbour view room with breakfast. The view was prefect very nice full facing the harbour, in the morning when sunrise you feel that extra of HKD1100++ is just worth of money. But then few unhappy things happen: 1st: when i go to the sky lounge for breakfast the staff just ask by saying breakfast for 2? ok, have a sit here. Not even greet me with good morning or what. but after that a western people came in they greet good morning with a warm smile, it just such a different between western people and asian people? We pay the same rate but why treating us so differently. 2nd: the choices of the food is just so limited, like only cold food but no hot food in the morning. Just so terrible.\n\nReview 19:\nThere are so many hotels in Hong Kong, I would strongly consider any of the other options. The Sheraton here is just way too overpriced for what you get. The rooms are small, and our non-smoking room smelled strongly of smoke. The service was fine all around, but at close to $450 a night with taxes, I would expect better.\n\nReview 20:\nI'm a Starwood Platinum member and I chose to stay at the Sheraton because I wanted Club lounge access. Let's face it, they usually provide a nice environment to chill out after a long day. Unfortunately I was extremely disappointed in what I found at this hotel. Their lounge is in an interior room with no windows. They have a Towers Lounge, which is what I thought I'd have access too, but this was not the case.Their Platinum Lunge is pathetic. The hotel is for sure in a great location, and if you're not making a decision based upon an expectation that you'd have a nice lounge in which to relax, then go for the hotel. I won't be staying here again. Also, over five days they never changed what they had on their breakfast buffet. Overall a big disappointment.\n\nReview 21:\nMy wife and I stayed here on our last trip to Hong Kong. We had previously stayed in other luxury hotels in Kowloon, but this is now our favorite. Though the rooms were not especially large, they were very nicely finished, and extremely comfortable. The hotel is close to Nathan Road, and close to the waterfront. They have an excellent spa which they allowed us to use after our check-out to get a shower before our late flight out of Hong Kong. All in all, an excellent stay, and we look forward to coming back again.\n\nReview 22:\nExcellent Hotel, Stayed in a Harbour View Room on the 12th Floor right opposite the Convention Centre on Hong Kong Island. Really comfortable beds \"Sheraton Sleeper Beds\". Nice to have a shave in the bathroom overlooking the Harbour while listening to TV on the in bathroom speakers. Buffet Breakfast was good but a little expensive but good selection. Brilliant location, right next to Nathan Street (Beware of people continuallly selling suits / copy watches) but hey thats Hong Kong. 10 minute walk to the Star Ferry and just oppo the subway makes excellent travel connections.\n\nReview 23:\nWe travelled to Australioa via Hong Kong and this Hotel gave us a good rest and first class facilities.The rooms are quiet and the restaurant is excellent. All the staff were most helpful in planning our sightseeing.\n\nReview 24:\nGreat location at the bottom of Nathan Road, right in the heart of the action. Great views from the hotel bar across to Hong Kong island. The staff are very good and hotel is very clean. The room I had was comfortable and clean, however a little small with no view. Overall I was disappointed for the money.\n\nReview 25:\nWe booked the hotel only 3 days prior to arrival and got a very good price. The location is great, close to the ferry, on the train line, lots of shops near buy. The hotel was very clean, great rooms, great bedding, lots of computers to use for free, Staff went out of thier way to help with anything we needed. A great value. No one in our group of 4 speaks Chinese, we had no problem with the language. A great trip.\n\nReview 26:\nLocated on Kowloon and overlooking Hong Kong harbour, this hotel ticks all the boxes for location , friendly staff, high standards etc. Particularly impressive is the executive floor where you are served breakfast, evening cocktails and snacks whilst watching the spectacle of Hong Kong harbour and the passing ferries, junks and ships. Minutes from the ferry terminal, shopping and huge choice of restaurants make the location perfect. The staff were extremely friendly and activated the glass elevators at 5.00am (my wife can't use enclosed elevators) so we could leave for our early flight back to the UK.\n\nReview 27:\nThe hotel is in a great location on the Kowloon side. There is plenty of sightseeing and shopping to be done there. The rooms are very tastefully done. Just remember to go to the second floor for check in and registration. The room that I was in was somewhat small for the price paid. Had a full sized bed and not much room otherwise. TV selection was good, but that is not what you are there for.\n\nReview 28:\nStayed at the Sheraton for 2 nights on the way out to Australia and 1 night on the way back. The hotel proved to be the perfect choice. Had a great harbour view on first visit and got upgraded to a suite on the way back. Rooms are very modern with fantastic glass bathrooms and are extremely comfortable and spotless. Excellent service too. We had dinner in the restaurant on the 17th floor - great food and stunning views. Breakfast didn't disappoint either. The hotel is also superbly located at the bottom of Nathan Road and only a short distance from the Star Ferry. Will definitely stay at the Sheraton again.\n\nReview 29:\nexcellent value,very comfortable rooms with all the extra facilities you would expect from a SPG hotel.If it is in your budget then this is the one for you.\n\nReview 30:\nI have stayed in HK many times and the Sheraton is right up there with the best hotels. It is one road back from the waterfront and there are loads of good bars and restaurants in the area ( Gaylords Indian rest. is a fave ). The underground is really close, as is the Star Ferry to the island. Lovely spacious rooms. Excellent breakfast facilities.The rooftop pool and hottubs are great, but the gym is not the best.\n\nReview 31:\nIt was my perfect place in Hong Kong, I visit very often the city in business and is the best last choice. The rooms in the Sheraton are very large and beautiful, ideal for rest after working all day. The cuisine at the hotel was first class and fantastic, very good products We asked them for some information to play some tennis in HK and everything was very well fixed by the hotel, this my place in Hong Kong. Next time I\u00b4m returning with my wife Pat and my kids. Regards Michael New York\n\nReview 32:\nThis was a good hotel in a great location. We stayed in 2 rooms for 6 of us. The rooms were nice and clean. They had 110vac outlets. Nice to charge electronics. Internet access is about 15 US per day. Nice thing is hotel had umbrella's to borrow when going around Hong Kong. Easy to walk to many locations including subway and star ferry. The hotel pool is small but nice for a dip with the kids.\n\nReview 33:\nPerfect location on Nathan Rd in the heart of the city. Stayed in Harbour View Room which on a clear day was breathtaking. Couldn't complain about room. Comfy bed, clean, nice bathroom, but the room itself wasn't overly impressive. The Sky Lounge bar upstairs was a great place to view the Light Show, the staff here were extremely attentive and even remembered my drink of choice from the previous night. Champagne cocktails were delicious!\n\nReview 34:\nLike the location. It's near a train station, with amenities nearby. The rooms are clean and very comfortable. Check in is smooth. There is a shuttle bus service provided after you take Airport Express and arrived at Kowloon station. Overall.... Good :)\n\nReview 35:\nThis is hotel is well maintained, and the spacious lobby is well furnished, and a delightful place to visit. The rooms were a little on the small side, but very well furnished with the latest high tech look, including 110 outlets. The Wifi worked well in the room, but unlike the Hyatt in Tokyo which was free, this one ran close to $15 US a day. Service was very good, with bottles of water place in your rooms each day. It was within two blocks of the MRT Station, and about 3 long blocks to the Star Ferry. The Swimming Pool and health club are right on the top of the hotel, and gives a great view. The water was as little cold for being out doors in the wind.\n\nReview 36:\nWe recently stayed in Hong Kong and had the absolute pleasure of staying at the Sheraton. Location is amazing and the shopping is great. Ladies market, Temple street Market, Stanley Market, and all the amazing Brand stores to either window shop or if your lucky enough to buy less sales tax. Now about the Sheraton, check-in was quick and smooth so that was great after a long day of travel, we also enjoyed a few drinks at the sky lounge and the atmosphere is relaxing and classy. We also had the pleasure of spending our wedding anniversary at the Oyster Bar and that was amazing, the service was exceptional and the food was amazing, thankyou sheraton for a lovely stay and a very memorable anniversary.\n\nReview 37:\nWe checked in to our premier deluxe harbour view tower room on Sunday night and checked out on Tuesday morning. The staff were very nice and the club floor dining room was also very nice, but the smell of stale cigarettes on our pillow and the rock hard bed drove us out.\n\nReview 38:\nThe highlights :We have ordered a non smoking room but smelled like smoke, the service was terrible, and personnel was understaffed, streetvendor in front of the hotel. And not worth the money !\n\nReview 39:\nAfter an initial difficulty getting a room with a harbour view which we had requested, we received one with a partial view, on 14th floor. Infact it had an excellent view, especially of the illuminations at night. Quite spectacular. To compensate for the difficulty, the management sent us a bottle of chilled Bordeaux white wine. A nice touch!!! Room was large with excellent amenities. Location very good. 5 minutes from Start Ferry Terninal and a couple of shopping malls. Concierge advice for restaurants close to hotel in evenings also very good. Knutsford Terrace, off Nathan Road, a pedestrianised area with all styles of restaurants ....excellent. Great ambiance and very good food!!!! We went twice!!!! Altogether an excellent stay!!! !\n\nReview 40:\nThe Sheraton Hotel Hong Kong has undergone a renovation that is to be commended. The rooms, while on the small side, have been beautifully and completely redone. And the food is as good as any 5-star hotel in Hong Kong.\n\nReview 41:\nWe stayed at the Sheraton for two nights while we were stopping over on the way to Australia. First of all, the hotel is very easy to access and the rooms are quite spacious. There is a 7 Eleven nearby and Nathan Road is right around the corner. There are plenty of places to eat as well. The bathroom is small but it is also nice with nothing to complain about. I would highly recommend this hotel to anyone who wants to stay at a hotel which is comfortable and is also in a convenient location.\n\nReview 42:\nIt is the beautiful hotel and above all rooms and view are excellent\n\nReview 43:\nWe stayed in a Harbour View Room on the 14th floor and could not have wished for more. The view was superb, the room was quiet and the service was impeccable. Our room wasn't ready for us when we arrived. However, there was a room on the 12th floor available but the receptionist told us that the view wouldn't be as good as on the 14th. We had some lunch while we were waiting and then were given free drink vouchers for the inconvenience. We had two small issues with the room but they were addressed immediately and I received a follow up call to check all was good. The staff in the Business Centre were terrific, setting a camera up for me so I could do a Skype interview back to Australia. An excellent place to stay.\n\nReview 44:\nChecked in as SPG Platinum and received a harbor view Tower Room (was already booked into the Tower). Tower Lounge Staff were awesome. The crew took the time to introduce me to Hong Kong and recognized me by name in the evening and breakfast services. It was actually a pleasure to see the same women (forgot her name) in the lounge as well at the breakfast service. She always welcomed me and my friend back and promptly sat us at a choice view table. The Tower affords you a rooftop swimming pool and a choice from one of the three marble \"private\" hot tubs afforded from the manicured brush. Tower also entitles you to Afternoon Tea and Happy Hour in the 16th Floor Lounge (free foods, beer, wine and spirits) and breakfast (buffet and a la carte) in the 18th Floor Restaurant. Both sported unobstructed views of the Hong Kong Harbor and nightly light show (which was a pleasure to watch from my arm chair with a glass in hand while other viewed from the sidewalk below in the torrential rains). I felt reassured with my choice to return to SPG after a recent absence to the Shangri-La chain.\n\nReview 45:\nThe hotel is located very conveniently near TST MTR station, and it's in the middle of all the actions. The Harbour View room is simply spectacular in particular the night view across the Victoria Harbour. This hotel however requires some major upgrading (such as carpet) to keep in line with major 5* hotels in Hong Kong.\n\nReview 46:\nBrilliantly located property just minutes walk to the nearest MRT or a stroll down the esplanade to the STAR Ferry terminal. I recommend to book a club room on the tower block & the breakfast will be served at the top-most floor offering 1st class view of the HK island instead of the lobby cafe. Breakfast includes a hearty fruit salad bar complete with fresh blueberries & blackberries perfect for vegans and you have access to the lounge facilities which is priceless.\n\nReview 47:\nI've been to HK several time, In my opinion, when you see the 4 stars hotel, is atually which 3 stars. But this hotel is very good as same as any Sheraton in other countries. The hotel is located on Tsim Tha Tsui (TST) station (1 block), across the street from Sogo (not big department store but it has supermarket and small nice food court). The opposite building is Peninsula hotel which carry Chanel, LV, Prada, Hermes for the brandnames lover. A few blocks walk to carnavorn rd., the street that has a lot of shop to eat (chinese wonton, noodle, Congee, Japanese) In room, even small but they are complete, the bathroom has both shower & tub. The bed mattress is not good as same as Sheraton in US, but they are above average of other Hong Kong local hotel (same rate as here). They have additional pillows and blanket provided in the wardrobe. They are the weight machine, too. Lastly, they don't have heater (only AC) which the same rate hotel (for example Marco Polo gateway) don't have it,too. I made a reservation via an agency which is actually cheaper than the rate in SPG website.\n\nReview 48:\nI don't have a single complaint about this hotel. The staff was extremely helpful and pleasant every day no matter how long they had been working. The room we stayed in was large enough for two of us and very comfortable and clean. I did not see any other rooms so I can only say how great our room was on the 12th floor facing Victoria Harbor. Based on my experience with this hotel, I would definitely recommend it to friends. I did not use any of the spa/work-out facilities because that is not what I went to Hong Kong to do, but I did see them and they appeared to be very nice!\n\nReview 49:\nStayed three nights for business meetings. The room is small but nice with a good view of the harbor. Service was very good both during the meeting and check-in / check-out. Good location.\n\nReview 50:\nI stayed at the Sheraton in June 2012 and did a great deal of research into hotel options as we were a group of 10. Adults with children aged 10 to 13 years and an 18 year old. The hotel is in a fabulous position, within walking distance to the Star Ferry and only a few minutes walk to Tsim Sha Tsui station. Walk to the shopping on Nathan Road, Harbour City and with a Sogo department store literally over the road. We opted for Harbour View rooms and the views were breathtaking. Rooms are compact (but probably larger than most in Hong Kong), clean and comfortable with every facility you could need. All the staff we dealt with were welcoming, friendly and helpful. If travelling with kids, the pool area is an advantage for an afternoon spent relaxing. It is a good sized pool area for a city hotel. I highly recommend this hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27458, "query_start_index": 27460, "query_end_index": 27460, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "78%", "inner_docs_start_indices": [176, 1274, 1797, 2299, 2853, 3607, 3821, 4375, 5059, 5993, 6544, 7226, 7692, 8522, 9247, 9370, 9743, 10581, 11467, 11803, 12583, 13115, 13708, 13937, 14257, 14688, 15309, 15719, 16346, 16515, 16945, 17450, 17859, 18313, 18579, 19256, 19975, 20259, 20466, 21224, 21456, 21965, 22046, 22782, 23890, 24225, 24709, 25814, 26410, 26611]}
{"id": "230113", "pid": "230113", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIf you want all the fun of Amsterdam but don't want to give up any ammeneties then stay at the Golden Tulip. Booked on Hotels.nl, it was very inexpensive compared to others in it's central location and equal class. This hotel was very nice and, by the look of the people at the breakfast room, frequented mostly by business travellers. Although it is a block or two from the Central train station (short 5 min walk), it is on a quiet street walking distance from everything fun. The only bad thing was the two single beds put together.\n\nReview 2:\nThe only good thing about this hotel is the front desk staff. Noisy, dirty, ac broke down and although we reported it TWICE it was never fixed. Horrible horrible hotel. One elevator was broken most of the time we were there. If you have problems going up and down stairs NOT the hotel to stay.\n\nReview 3:\nForgot this hotel, the room was small, cold, dusty The pictures you can see from hotel is not real staffs was not helpful\n\nReview 4:\nWe have just had 6 nights at the Golden Tulip and found it to be a great choice in Amsterdam. The location is fantastic - just near the station and an easy walk or tram ride to anywhere in the city. The hotel was clean, with comfortable beds and a good bathroom. As others have indicated, the rooms are small but most people don't spend too much time in their room anyway! Hotels in Amsterdam aren't cheap but this one is good value (except for the breakfast!) We found a great little \"croissanterie\" a few metres away that gave us a good breakfast for a fraction of the hotel's price! Free wireless internet is a bonus too. Would recommend the place!\n\nReview 5:\nIt is ok for a 4*,good location,near city centre,very well equiped(business room),many restaurants and shops around!\n\nReview 6:\nI stayed at this hotel on second trip to the Dam, what a little treasure! The location is just excellent everything you need and more is on the doorstep. Places to eat, shop, smoke etc ect. I would recommend this hotel to anyone, but, and its a big but! You have to try and get the best price I paid \u00c2\u00a3140 for 3 nights (including flights etc. )Which I thought was fab but since I have not been able to get a good deal. The prices are going up and up because of such location. The rooms are clean and comfy too so a little gem.\n\nReview 7:\nHotel room was clean and it was very convenient to the shopping and red light district of Amsterdam. Despite being just an alley-way from the ruckus of the party area, I never heard noise outside the room. Internet in the room worked flawlessly and was free and that is a huge selling point for me.\n\nReview 8:\nWe checked into the Golden Tulip because of the rates and a recommendation from a friend. It is directly in the city center, a 5 minute walk from the Bahnoff. The room was clean, and everything in working order. The air conditioner was rather loud and was in need of some service in 2203. That's the good. Now the bad: We opened our window and directly below it was trash that has not been cleaned off in sometime on an overhang. There was no view, except other windows of the hotel. Phone calls are by the 'impulse', which means the longer the call, the more you pay. Beware of 4AM, drunks stumbling into the hotel yelling and cursing. Evidentally walls are pretty thin because my husband heard someone come in upstairs, piss, flush and then throw up with another flush! If your looking for a hotel in the city center, and you just plan on going out and partying, this place may be good for you. If you wish to relax and take in the rest of Amsterdam, I would look elsewhere for lodgings.\n\nReview 9:\nI just finished 3 nights at the Golden Tulip Inntel. I stayed in one of their Executive Rooms which appeared a bit more spacious than some of the other rooms. It had a Queen size bed, \"exective chair\", data ports on the phones, spacious bathroom with both tub and shower and a decent sized closet for hanging things. No view but quiet even with the window open. I had breakfast one day and it pretty typical for hotel breakfasts but expensive (17.5 Euros) considering all the other options available for the same or less. The hotel's location is between the Central Station and Dam Square so you are right in the middle of things. I was able to get a good price thru the Golden Tulip website. Shop around for best prices. I would definitely stay there again.\n\nReview 10:\nVery Clean, Staff Very Helpful, Everyone speaks english, Really close to the train station, Coffee shops, resturants, and the red light district. We were very pleased with this hotel..\n\nReview 11:\nI made a reservation for this hotel though an online booking system. When I need to cancel the booking, I found that they intended to charge me for a full night's stay because the internet booking had offered a 5% discount. I offered to pay a penalty and my cancellation was made a full 48 hours before my reservation. They also refused to offer me credit for another stay. This is completely unethical and unreasonable so I strongly advice people to not book via the internet and to ensure that they can cancel if necessary. Worst of all, this seems to not only be hotel policy, but that of Tourism Amsterdam. RIP OFF!\n\nReview 12:\nWe stayed at the Inntel for eight nights in May of this year. The staff was very helpful and accomodating. Although we arrived before the posted check-in time, they gave us a room and even up-graded us! When our first room turned out to be noisy after the adjacent outdoor cafe opened, they gave us an even larger, quiet room in the back. The location was wonderful - about a 5 minute walk to the Centraal Station along the main street adjacent to the hotel and just steps to a tram stop. Also on that main street are some great restaurants - Gaucho's (Argentinian steak), Ankara (Turkish), and the very crowded Oud Holland. Our only complaint was the absence of dresser drawers that we Americans are used to. In addition to a closet, there were a few shelves & cubbies in which to store clothing. Although we spent eight nights, we could have used one more because there is so much to see and do in and around Amsterdam.\n\nReview 13:\nThe hotel is situated exactly in the city centre which was very convenient for me. The room was clean and the staff is helpful. I liked that Internet access is provided for free. As it seems quite normal it is not common in many hotels. On the other hand, i found expensive the price of breakfast (15 euros per person). Generally, i think that the services of the hotel are overpriced.\n\nReview 14:\nWe stayed there for 1 night. It has a perfect location which is located just next to the main shopping area and its only 10 minutes walking away from Amsterdam Centraal train station.The staff was really helpful and they have a luggage room which you can put your luggage after you checked out from the hotel and get any time you want during the day.\n\nReview 15:\nRegularly stop here as a stop over hotel. In the centre of Amsterdam, which means a quick walk to Centraal Station for train back to airport. Hotel decor is modern. Only thing is, i keep getting small amounts of Euros being charged to my CC either for mini bar, or swipe guarantees. Not sure why! ?\n\nReview 16:\nA good hotel with acceptable value for money. Location was good, with some interest points around (mostly for shopping).\n\nReview 17:\nI stayed at the Golden Tulip Amsterdam-Centre just the other night. I was so pleased. I am a female who was staying with friends at a hostel for the first part of the week. They left early and I stayed for one night alone at the Golden Tulip. I arrived early and was able to check in at 10am. The room was spotless. I didn't need to wear sandals inside the room or shower! I was a little concerned about being alone in this area, but there were always so many people about I felt safe. I went out after dark and had dinner and then went to Cafe de Kuil a nearby coffeeshop and had a beer. No problem. The room was very quiet also. I got my rate through the internet for 125 USD. I usually stay somewhere cheap in Amsterdam, like a hostel, but this is soo much better! The staff was friendly and it is literally a 5 minute walk form the station.\n\nReview 18:\nWe were looking for a hotel in the city center of Amsterdam which is modern. When we did find this hotel I was surprised about the nice looking junior suites. They are modern but also traditional. Of course the room rate was not cheep but the breakfast was included and by the way delicious. I have never been in a hotel before that served broiled breakfast eggs in two different cooking stadiums. Most of the time eggs are hard and cold, but there you will find 7 and 4 minute eggs. All rooms are decorated with nice pictures from different people. The hotel is located in the heart of the city center and close to the Centraal station.\n\nReview 19:\nWe picked this hotel as it was close to the city centre but just enough out of it. The rooms were OK, the service was OK, the whole thing was really just OK, not one of the places that stays in your mind for any real reason. One bad point it was expensive for what you got.\n\nReview 20:\ni would recommend this hotel to any person visiting amsterdam it's location is fab, the hotel is spotless and so quiet, the staff couldn't be better , an absolute jem of a hotel\n\nReview 21:\nI just got back from our stay at the Golden Tulip - Centre 2 days ago. I was there for the New Year and stayed for 5 days. This is one of the greatest hotels I've ever stayed at. It is VERY clean, very modern, the staff is always helpful and best of all, it is walking distance to everything you will want to see. The rates were also very fair. The only glitch is that our flight arrived into Amsterdam at 9am and we couldn't check into our room until 3pm even though we requested an early check-in (which isn't guarenteed if you book through hotels.com). But they have a lovely sitting area to hang out with free internet to pass the time. The rooms were definetly a decent size, don't pay attention to anyone that says otherwise. Bathrooms were very spacious and clean as well. Oh, and the shower is \"magical.\" Stay at this hotel! Don't think twice! You won't be sorry!\n\nReview 22:\nAs a mother of a young child, it was a constant battle to shield her from the hard-core pornography on the television. I know that Amsterdam is famous for it, but hotels are more than capable of blocking these pay-tv channels. Except that when we were staying there, nobody knew how to do it until the morning we checked out. To the Manager of the hotel, please teach your staff (including the night staff) how to block the pay-tv channels. And how about blocking them without us having to ask? If there is a child booked into a room, just block it as standard. It quite spoiled our stay.\n\nReview 23:\nIt's about a 5-10 minutes walk from the train station (which can be adventurous with rolling luggage, pedestrians, bike riders, mopeds & cars), which is perfect and it's a great in terms of Dam Square a lot of other great tourist attractions. There is a good selection of restaurants (from cheap to expensive) close by and the hotel staff was very helpful (one of us needed to see a doctor while there and they made all the arrangements for us). The breakfast was wonderful and the breakfast room was large and comfortable. Our room had no view of any kind, but who stares outside their hotel all day and night anyway; we were busy exploring. Also, I felt very secure here as at least you needed a room key to use the elevator. The room was smal, but clean & updated. I would stay here again for sure!\n\nReview 24:\nThis place is basically a dump. They make the lobby look swanky to lure you in, but that's where all semblance of decency ends. Let me list the problems: 1. Tiny room 2. Tiny bathroom 3. Noisy location 4. Maids don't clean properly (they didn't vacuum once or change our sheets - it literally took them 5 minutes to clean our room - we had to go back to our room after leaving, and we saw that they already \"cleaned\" - meaning they only gave us new towels). 5. People smoking pot in rooms, with the smoke coming into our room, on a non-smoking floor 6. Decor is a hodge podge that gave us a headache every time we looked at it\n\nReview 25:\nHotel is very centrally located not far from the main train station. Rooms are clean and comfortable but not on a par with the room rate. However my experience at this hotel was spoiled by firstly being charged for breakfast I did not have on my final bill and secondly an additional \u00e2\u201a\u00ac60 being charged to my credit card after I left. The hotel did credit the cost of the breakfast to my credit card when I queried this but I am still awaiting confirmation from the hotel that they will refund the additional amount of \u00e2\u201a\u00ac60 to my card. Disappointingly the hotel tried to pass off a completely different invoice as my final bill from the invoice I received when checking out.\n\nReview 26:\nThe hotel doesn't look anything like the booking site photo's (booking.com).The room was dirty,the shower area corroded, the room security non-existent, and the behind the counter service extremely poor. Wouldn't suggest the place to anyone.\n\nReview 27:\nwhen I made my booking to this hotel the information that I got was \"4 Stars hotel with a contemporary furniture\". However, the hotel is way below the 4 stars category and can be classified as 3 stars only \"my personal opinion\". The paid price per room was 106 EUR per day per room for 3 nights (2 rooms). Which was overpriced for a similar hotels. The room was a bit small but tidy. The bed is comfort and the room temperature is good. Even though we have not used it, the room has air condition which will be a must if traveling during summer. Hotel location is within a walking distance from central and Dam Sq. (around 10 minutes). Frankly, I have felt cheated by being told that it is a 4 stars hotel. And If we know during booking that this is 3 stars we would definitely look for alternative within the same price range. I will not recommend this hotel and do not be deceived by some of the reviews.\n\nReview 28:\nExcellent location in Amsterdam and just a short walk to several attractions and shopping street. Room standard quite allright. Clean and comfortable rooms. The WLAN connection in the hotel is quite slow... but it worked.\n\nReview 29:\nI have previously read about the street facing rooms being too noisy so we ensure we requested a quiet room and had no problems. The hotel is modern and has an updated style. The rooms are pretty snug but they still provide all the necessary amenities. The buffect breakfast is absolutely delicious and very fresh. The service was good but not excellent or above and beyond. The location is very central allowing you to freely walk to all major locations. Plus it is close enough to Amsterdam Centraal so you can easily catch a train to nearby towns, the airport, or anywhere else.\n\nReview 30:\nAs has been stated extensively, the hotel is very well situated in central Amsterdam. Check in was friendly, rooms were good size, well maintained and with a comfortable bed and it was a good experience, especially from a large hotel chain. Breakfast was OK, but not good value for \u00e2\u201a\u00ac20 - this is why it not get 5* from us.\n\nReview 31:\nthe hotel location was a walking distance to every thing in the down town. the room was very small i did not expect it. any how it was only 1 night so it did not matter we were out all day. but the hotel was clean and modern.\n\nReview 32:\nGreat hotel! It's tucked away from the main street (Damrak) so it's very quiet. It's very close to shops, restaurants, bars and coffee shops, as well as the Red Light District. There's also a bicycle rent shop (Yellow Bike) beside it - which I recommend. It's great to explore the city cycling. For a discounted fee, you can also access Fitness First gym beside the hotel (which I did). It was raining one day so I decided to use the gym. It's well equipped! The room has a good size.. nothing fancy. Quite clean and very quiet. There's free wi-fi in the hotel lobby. There's also 2 internet kiosks, but a bit slow. Definitely recommend this hotel. A+\n\nReview 33:\nRude, rude and pompous manager at the front desk heading a team that will chew you up like a pack of wolves. Hotel also cheats. Watch your money. General manager not available. **\u00c2\u00bd hotel at best.\n\nReview 34:\nWe stayed here about 3 nights and were ok with it, but had some problems here and there. Overall, its close to everything, has some cool businesses around it. The rooms were small but with most the basics. However, they weren't clean. We found hair all over the inside of the beds, urine in the toilet, and filthy, very filthy, bed spreads. When I found a maid in the hall to tell her, she just gave me some clean bedspreads. SO my friend and I were reduced to making out own beds after spending $200, not cool. Another problem was when we called to ask for some clean towels, 3 times and not getting any delivered. After the 4th call, they finally came. So its ok if theres nowhere else to stay, but I doubt we'll be going back on our next visit\n\nReview 35:\nIt's soulless, corporate, and expensive. The staff are rude and unhelpful. And whilst I was quoted 500 Euros for a three-night stay, the charge on my card was 700. Avoid. Like the plague.\n\nReview 36:\non 17th December last Amsterdam closed its airport due to snow (not our fault). 10 of us (all working for a travel company in southern Ireland) were booked into the Inntel Amsterdam Hotel. Obviously, we could not get there. However, the only satisfaction we got were copies and copies of their cancellation policy, which did not pertain, in any way, to our situation!! They charged us over a \u00e2\u201a\u00ac1,0000. We too have cancellation policies, but continue to make exceptions in exceptional circumstances. A similar situation last year, during the ash cloud, saw the Hotel Mangan in Nice, not charging us a cent!! Shame on you Inntel Hotel Amsterdam!!!! KEEP WELL AWAY FROM THIS PLACE. YOU WILL ALL BE TREATED LIKE US!! !\n\nReview 37:\nGreat location for two ladies on holiday. Clean friendly and a great breakfast. Humphreys next door is great value and good choice\n\nReview 38:\nI went to Amsterdam to attend a conference. BUCHEN.NL recommended the hotel. I had to cancel one night, did it within the required 24 hours. Buchen.nl did not communicate the cancellation, and although I had the proof of it with me, Inntel has charged me full accomodation. They were also very rude to me and would not give me access to management. Moreover the staff was also very rude in general, taking elevator with a hoover and not leaving priority to the guests, not being able to give you any recommendation for dinner (portier). for a business, not up to the level, for leisure certainly fine.\n\nReview 39:\nHave been here many times and the hotel has always been truly wonderful. Good, clean and efficient rooms (excellent desk with good lighting, fine and comfortable beds, quietness, nice and clean bathroom), good all-roundbreakfast, great central location within easy walking distance of the trains station; there's a tram stop just opposite and trams will whisk you quickly to any destination in the city. Reception is friendly and quick and informative. Great place to stay.\n\nReview 40:\nI made the mistake of dropping in for the breakfast buffet. It cost me 55 euro when I checked out. The food was good, but not THAT good.\n\nReview 41:\nGreat location - within easy reach of Central Station, Dam Square and Damrak - with a tram stop right outside. Hotel was clean and everything worked. Beds were comfortable. Didn't have the breakfast as it wasn't included and was comparatively expensive but there were plenty of places nearby to grab breakfast. Was also within easy walking distance to the red Light District should you so desire. Amsterdam is a great city and I'd consider staying here again for a future visit\n\nReview 42:\nFrom start to finish this Hotel was absolutely brilliant. We had booked a double room (bed & breakfast). The room actually had 2 double beds in it. The breakfast was great. Buffet style and you could have as much as you wanted to eat. Great location with lots of friendly little pubs nearby. Near to everything you need to see in Amsterdam; I would definitely stay here again. Staff were very friendly and couldn't do enough for us. Also had free wireless internet facility. Brilliant!\n\nReview 43:\nI have stayed here 6 times since November 2010. 1 & 2 night stays and will be going back. The staff are friendly the rooms are clean and have comfortable beds. If anything is wrong a quick call to the desk puts it right. I have not eaten here, still looking for a good inexpensive restaurant / brasserie type place in Amsterdam. (any recommendations?) I do find the new carpets a little odd, I sort of understand the design but they are a little strange. (For those that have not stayed here the carpets resemble a pavement with drains, manholes and red bricks like the ones in the city. The hotel is 5 minutes walk from Centraal Station, and a few steps to trams.\n\nReview 44:\nThoroughly had a pleasant stay at The Golden Tulip. Room was a decent size with a nice bathroom with all the amenities of a modern hotel. Internet was free of charge and had good connection. The room overall was very comfortable. Location was also excellent, and the staff were helpful. Main grouse: check in time here is quite late (3pm) and with the generally high occupancy, they are not very flexible with early check-ins. So those who arrive into Amsterdam in the early morning (like me, who arrived at 9am) will probably have to wait until at least 2.45pm. I thought this was rather slow and perhaps unaccommodating, since check out time is 12 noon. And I'm sure at least one room can be cleaned up within 90 minutes. Would've given this place one more point if the staff were less by the rule about something that is often practiced almost everywhere else. Would I recommend it though. Yes. Just book an afternoon flight.\n\nReview 45:\nWe spent 3 nights in the Golden Tulip and couldnt fault it. Staff were extremely helpful, they recommended 2 lovely restaurants. Gauchos which is only 5 minutes away was excellent. The nicest steak I've ever had and probably the best service in a long time. The hotel itself was great, perfect location, walking distance to everything, Anne Franks house, Heineken Museum, Rembrant + Van Gogh Museum, Liedsplein, Rembrantplein... The Liedsplein was so nice at night time. The room was lovely, plenty room and the bed was huge! It was like 2 doubles pushed together. We didnt eat there because the breakfast was \u00e2\u201a\u00ac16, a full Irish down the road in Durty Nellys was only \u00e2\u201a\u00ac9, yummy! We loved Amsterdam and whenever we go back we'll stay in the Golden Tulip. Amsterdam is such a lovely city and the people are so nice, much nicer than people from other breaks we've been on. Enjoy! !\n\nReview 46:\nNice hotel with on and off WiFi service.Expedia/Hotel didn't tell us breakfast wasn't included and we were presented with a bill for 70 Euros when we left! Would stay there again but would go out for breakfast! !\n\nReview 47:\ncompared to its peers, this was good value. 5 min walk to the station\n\nReview 48:\nThis was a bit of a find. I booked a single room and the hotel must have had a recent refurbishment as the room was really nicely decorated. As a single room you have a shower cubicle but it's spacious and modern and super quick at chucking out the hot-water. Excellent service and well placed about midway between Centraal Station and Dam Square. Breakfast was good with wide selection of continental and cooked breakfast. Highly recommended/\n\nReview 49:\nExcellent location: close to the Jordaan, near to train station and shopping streets. My room was big and the bed was huge, comfortable and amazingly quiet. The breakfast was great - much better than I expected but bit expensive. Staff were pleasant and helpful with things like directions, suggestions, printing tickets, etc. The price of eur120 did not include breakfast.\n\nReview 50:\navoid this one at all costs,worst hotel ive ever stayed in,staff are absolutely horrible horrible people,cleaning staff burst in on top of you even if you have the do not disturb sign up,they tried to fine me \u00e2\u201a\u00ac150 three times in 7 days for smoking,im a non smoker,my card wouldnt work for the lift,infront of 8 people the said i was smoking in my room and the duty manager wanted to talk to me,i checked out of the room at 6am as i was rushing for a flight and they charged \u00e2\u201a\u00ac250 for the mini bar,i brought my own goods,didnt go near the minibar!!!!! and they were non responsive when i complained,rooms are over-rated and over priced,i tried to check out after 3 days and they wouldnt let me,said id made my booking through another company and they would be charging me the full amout regardless unless i checked out through my booking company.please for the love of god stay away from this horrid horrid place.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25252, "query_start_index": 25254, "query_end_index": 25254, "truncation_seperator": "... 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{"id": "2515996", "pid": "2515996", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI stayed with my wife and my teenage daughter during the Spring Break. The restaurant is excellent and the free tasting wine hours from 6 to 7 pm, are delicious. My advice: Take a room in floor 24th. It is incredible!\n\nReview 2:\nThe doorman/valet was very friendly. Greeted us right away and helped us with our luggage. Check in was quick and easy and when we got to our room the luggage was just arriving. We all know that is unusual! Had a small problem with internet, called the operator and the engineer was there in minutes. Problem was on my end but he was polite enough not to mention it\uf04a. Overall great experience.\n\nReview 3:\nMy biggest pet peeve when traveling is cleaningliness. As soon as I walked in the bathroom, there was hair all over the toilet, floor even the bed sheets! Debris all over the carpet. As if housekeeping only spent 2 minutes in the room! The only good thing about the hotel was the bed. Very comfortable. A channel guide for the TV would had been nice. Free highspeed internet would had been nice. My company spent too much money here. NOT WORTH IT! For a future stay in SF I think I would stay at the Best Western Tuscan Inn. I had fellow company travelers who stayed there and it seems as they got a better package deal! Clean rooms, excellent breakfast, perfect location....Will not stay here again!\n\nReview 4:\nPoor Rooms, too small I need it an upgrade to have a bigger room and the bed was still small and very noisy. Not worth staying to this hotel.\n\nReview 5:\nMy fianc\u00e9 and I found this online. We are actually here now!! We wanted a nicer hotel, something different than the Hilton or Marriott. Upon arrival, long valet line, rude valet people, rude check in clerk. They basically said our room was tiny and convinced us to upgrade for more money, gym more money, valet more money, business center more money, pool more money! All of this with horrible rude service!! Also it is on the edge of a shady part of town! We will never come back!\n\nReview 6:\nThe Hotel Nikko is in an excellent location and has an indoor lap swimming pool. I have stayed here many times and enjoy it.\n\nReview 7:\nAYOR \u2013 my partner and I stayed at the Nikko on Oct 22nd for 4 nights. Upon arrival we had to wait for \u00bd hour to check in. There were only two people at the front desk. When we got into the room we noticed that there was no safe in the room. After another hour of phone calls and waiting at the front desk we were informed by the Front Desk Assistant Manger Ronald that for our room rate of $175 there were no safes but if we wanted a room with a safe we would have to pay an additional $100, with a big smile as if to say that\u2019s what you get for booking such a cheap room. What a rip off! I called the General Manger Anna Marie the next day to explain what happened. Also mentioned a few other issues like ice build up in the little refrigerator did not leave any room to put anything in it. She thought the issues were very funny and promised to get back to me. Well needless to say that never happened. I just would never stay here again with that attitude from the top down!\n\nReview 8:\nIf you judged this hotel by your first look at the lobby you'd think it was a spectacular 4-star. However, judging by the rooms it must have been an old Sheraton or something...they're fairly unremarkable and look a bit dated. Still, everything was very clean, the service was good and the location of the hotel isn't bad...quite close to Mission Street, but also a quick walk to Union Square and lots of restaurants. Judging by the name, the restaurant (Anzu) and the clientele, they obviously cater to a lot of Japanese tourists. They even present room keys with both hands and a slight bow...nice touch.\n\nReview 9:\nI would not recommend this hotel to anyone. I had several problems with them. Their rooms featured a shower and a bathtub. My bathtub was very dirty and I asked them to clean it. They assured me they would have cleaned it right away...they did not. The day after I asked again, they cleaned it but very poorly. Total elapsed time 3 days to get a poor cleaning job. We were lucky to have shower in our room. The steam room at the health club was out of order, but they did not mention that to me when I paid the additional $10 to get access to it. I asked the concierge about tickets availability to visit Alcatraz. She told me no tickets were available. Ten seconds later I went online with my Iphone and booked 4 tickets! The location is very good, but very noisy (traffic, etc.)\n\nReview 10:\nWe paid $175 per night via Priceline.com, which was a massive rip-off! This hotel would barely deserve a 3 star rating (at best): the room was tiny (8 feet across), the shower dribbled water (no water pressure), and the location is sketchy. Avoid it and for sure don't use Priceline because you don't know what you are going to get!\n\nReview 11:\nthe first hotel on our two week driving tour of california. the nikko met all of our expectations although we had requested a high floor previously by email and this wasn't honoured. room nice and comfortable. public areas very nice including a nice relaxing bar. breakfast very good with several japanese options. only complaint is the charge to use the pool/health club.\n\nReview 12:\nThis hotel is OK, not up to Nikko's regular standards. They could not find my reservation on arrival that I had made on the website of the hotel. DO NOT PARK HERE. My room was $199, the parking was $51 a night! I was in a recently renovated room, and it was OK nothing outstanding. Not a bad $200 hotel in downtown SF but I'll never get over the parking.\n\nReview 13:\nIt's rare when you stay at a hotel that never drops the ball during your time there. That's what happened during our recent two-night stay at the Hotel Nikko in San Francisco. We got a requested upgrade to a junior suite on the 20th floor, with access to the lounge on the 23rd floor and a complementary buffet breakfast both mornings we were there. We got right into the room upon arrival, even though it was early afternoon. The room and view were spectacular. The staff was universally friendly and attentive. The breakfast in the hotel restaurant was first rate. The lounge had free internet access, several different free newspapers, a great continental breakfast (which we didn't need because of our complimentary buffet breakfast) and free wine and cheese every afternoon. Staff went out of their way to make sure we were well taken care of. The location in San Francisco is perfect for us--two blocks from Union Square, close to the symphony and opera buildings (12 blocks), and a 30-minute walk to the waterfront. We will definitely be back!\n\nReview 14:\nThough Hotel Nikko shows some wrinkles, the hotel made up for its blemishes with a phenomenal and courteous staff. I never felt like I was imposing on anyone at the hotel. The concierge, the attendant at the Imperial Lounge, and the waitresses/servers at ANZU were helpful and engaging without being invasive. I was offered an upgrade to a suite which was nice, though I could not afford it. I can't say enough about the people at the Hotel.\n\nReview 15:\nThis was a really lovely hotel, had a great time the only thing that I would remotely complain about would be the parking. As there were a few friends on the trip the cost for the parking was $45 a day for extra cars - a little bit expensive!\n\nReview 16:\nDirty bed linen, unclean bathrooms, long lines at checkout. See [--] for photos. Lots and lots of extra charges...And won't your kid be surprised to find a 'complimentary' vibrator next to the bed? Peeling furniture, scuffed walls. Money spent better elsewhere. HOWEVER The Anzo restaurant was impecable, five stars.\n\nReview 17:\nOur stay at the Nikko was fabulous. I felt pampered knowing that before and during my stay I had staff who were ready and willing to cheerfully and promptly help me with anything I needed! The facilities, both our guestroom and conference room, were immaculate, tasteful and modern. Computer/internet facilities were readily available both wi-fi for my own computer in the hotel room or using the wireless keyboard with the tv in the room. Also, the business center was useful. The downtown location of the hotel was perfect being just a few short blocks from Union Station, Market Street, the cable car line, and the BART. And the concierge was very accomodating in assisting with tour arrangements, especially Tower Tours which have hotel pickup and dropoff for their tours! I would definitely stay at the Hotel Nikko again!\n\nReview 18:\nWe arrived about 7:30PM on a Monday. No one offered to help with luggage so we trudged up to reception pulling our bags. One of our 2 rooms had water soaked, stained carpet,stained linens, and lots of mildew/mold in a bathroom that looked like it had seen better days. We got moved to a better room, but in general, the hotel is overdue for some major TLC. Even the Nikko floor rooms where we stayed, which are supposed to be larger than the regular rooms, are only about the size of a typical Holiday Inn room anywhere. The restaurant was nice and the concierge was very nice and helpful. In general, the staff was pretty nice. Overall, my family's reaction was that it wasn't a horrible stay, but when we return to SF, we'll definitely try somewhere else.\n\nReview 19:\nWear and stains on carpet. And why bother with a giant flat screen that has the most minimal non-HD tv? A joke. For the money there are MUCH better hotels in this neighborhood.\n\nReview 20:\nI was attending a business conference. 5 nights, 18th floor on North side. *Room: clean, quite, no problems, quiet (important), nice closet safe, AC works as expected, *View: I go for the north-side, slightly better then bay-view (east-side, in my opinion). Forget the west or south sides, you will be looking into other hotel windows. *Front Desk Staff: patient, super responsive to request to move due to noisy neighbor. Very convienent Starbucks at sidewalk level. Internet access was MUCH faster this visit. they must have upgraded their routers. Downside: upon check-in asked to look at other rooms, got typical response \"our hotel is booked tonight, no other rooms are available, try tomorrow morning\". Typical for hotels.Given the price, type and size of room, location in city, it's a great value.\n\nReview 21:\nHad a great 2 night stay at the Nikko. We were really surprised with the hotel when we arrived as we got it for a really cheap price and as it was our first time in the US we didn`t know what to expect for such a cheap price It was a really nice hotel very clean and staff were really helpful, The Hotel was in a good location in union square. which made it easy for us to get to see the great city of San Francisco. If we were to go back to San Francisco ever would strongly consider staying at the Nikko again for sure.\n\nReview 22:\nI often dislike US hotels\u2026 For example i\u2019m not a huge fan of Marriot or Hilton\u2026 However i did like Nikko SF. First the local is convenient in downtown SF. The staff was very friendly, the room was quite large with two queen size beds and we had a nice view (we were on the top floors). The bath room was super clean and obviously has been renovated not so long ago. The hotel has descent restaurant and there is a quite large pool. Overall it was a very good value for money\u2026 As far as I remember we paid like 150 USD for a last minute room. (this was a few years ago though ).\n\nReview 23:\nWe booked a deluxe room for two nights. In my opinion the stained carpet and mismatched battered furniture looked like they came from a second hand store. Bathroom shower fittings were suffering from improper installation and lack of maintenance. The advertised \"city and bay views\" actually had us looking directly into the rooms of the adjacent hotel. The air conditioning was noisy. My advice to a traveller is to also check that there aren't any major conferences at the time of your booking, we were later advised by a Nikko staff member that the prices were higher at this time as a result. In my opinion, the Nikko was probably the worst value for money and there are plenty of quality alternatives nearby.\n\nReview 24:\nThis was our first time in SF, and the Nikko helped make our week-long stay the most wonderful vacation we have ever had! Decor of the hotel, built in 1987, is classy and modern, and everything is kept sparkling. Hotel employees that we interacted with were very kind and helpful. The elevators were probably the fastest we have ever ridden in any building. Our room, #1904, although a bit small, was decorated nicely, and was very clean and sound-proof. Maid service was excellent. The bathroom was modern and larger than average, and featured ceramic floors and walls, black marble vanity top with basin sink, and a massage shower head. Nikko's location is perfect: one block from Powell Street, two blocks via Ceril Magnin St. from the BART, and two blocks from Union Square. It also is walking distance from major bus stops, making it easy to travel all around town from there. We will definitely stay there again, on our next trip!\n\nReview 25:\nNikko is brilliant. Great staff on the front desk who were really helpful. Its right near everything too which is great. Lovely views from the rooms. If I ever manage to get back to San Fran. I will stay here again. There is a big problem with homeless people as everyone else says but since Nikko is in a good loctaion its not too bad at all. Beds are a great size and really comfy. Our TV was huge with plenty of channels. Bathroom was very clean and toiletries were really nice. Really loved this hotel.\n\nReview 26:\nI will preface that I booked this on Priceline (sorry TravelAdvisor). Went to check in and was informed I would only be getting 1 queen sized bed. A room with another bed would be $30 +tax more than my winning bid. Excuse me. I was traveling with two kids. Thanks a lot. Sheets were very uncomfortable (starched?). Service mediocre. Location is very good. Parking is a joke $52. Save yourself $37 and park across the street at the public parking garage. 5:30 pm to 9:30 am: $15. Twenty four hour parking $29.00 and change. Not that impressed by the Nikko scratched furniture. Okay it had a big tub liked that. No free internet in this day and age. Nickel and diming guests. I prefer Holiday Inn Express. But beyond that blah!\n\nReview 27:\nMy husband and I stayed at the Nikko for our honeymoon and it was wonderful. Except watch out for their $50 parking per day fee. We prepaid the room upon check in, I know in San Francisco most hotels charge for parking so when we prepaid the room at check in we assumed it was included or there wasn't a fee since we didn't see any signage. Well when we checked out we were shocked to learn of their $50 per day fee!! And the desk clerk informed us there's a sign when you pull up to the hotel that stated the rates well let me tell you when you pull into the valet area you are whisked out of your car and the luggage is quickly collected as they push you through the front door so there was no way we had time to look around to see any signs! You would expect at check in the clerk would mention something about this fee!! !\n\nReview 28:\nGreat location near Market Street, Union Square and \"Theatre District.\" Best indoor swimming pool in the city for short laps. In-and-out parking allowed. Rooms are very comfortable, tastefully decorated and impeccably clean. You get more than you pay for!\n\nReview 29:\nWhat a fabulous hotel in the Union Square district of San Francisco. After travelling for nearly 27 hours we arrived at the hotel to be greeted by friendly staff who made our check in as quick as possible. The room was clean and I can honestly say we did not have one complaint during our whole stay! The location is great as it is only 2 blocks from union square and the cable car turn around (beware this does get very busy from mid morning on!) I have read on other reviews about the number of homeless people on neighbouring blocks however I found there to be homeless people throughout the city and not just in this neighbourhood. Hotel Nikko added to the wonderful experience we had in San Francisco, and I hope to be able to return at some point!\n\nReview 30:\nMy husband and I recently spent a long weekend at the Nikko. We had a great experience from the moment we checked in. All the staff were extremely friendly and helpful and the concierge was outstanding. The room was on the 24th floor with a fantastic view of the city. It was one of the nicest hotel rooms we have ever stayed in. The room was clean and the bed was very comfortable. Comfort and cleanliness are top priorities when choosing a hotel and the Nikko excelled at both. As we were celebrating our 25th wedding anniversary the hotel gave us a bottle of champagne which was a lovely surprise. Breakfast was very good in the Anzu restaurant. I would thoroughly recommend this hotel for all the reasons stated above and the location is perfect for exploring the great city of San Francisco.\n\nReview 31:\nCheck in was terrible. Lost our requests for rooms near our friends, Ina co orating to requests even after speaking with Andy the manager. Cleanliness - floors in the rooms are filthy and look like they have not been shampooed in ages. Definitely due for a paint job as their are scuff marks on many of the walls. Health club and pool- they charge $20 a day to use the pool and did not disclose this when we reserved our room, or upon check in. The staff is not very helpful or considerate of the fact that a stay at their hotel is a vacation for their guests. Concierge gave bad directions. If this is a sign of japanese hospitality, count me out. Stay somewhere else as this hotel is not worthy of a 4 star and certainly is not a value for the price.\n\nReview 32:\nMy husband and two sons (ages 13 and 16) stayed at the Hotel Nikko Memorial Day weekend. The hotel truly surpassed our expectations. The hotel staff members are professional, friendly, and courteous. They provided us with an early check-in, late check-out, and a free upgrade to a room with 2 queen beds (we had reserved 2 double beds). The hotel location is perfect, with easy walking access to a variety of restauarnts, shops, and the Westfield Mall. The room was large, well-appointed, comfortable and contemporary. When we had difficulty with the TV remote control, a staff member arrived within minutes with a replacement. We did not eat in the hotel restaurants, order room service, or use the spa and swimming pool, so I cannot comment on those amenities, but based on the overall experience, I'm sure they are excellent as well! I can't say enough about the Hotel Nikko. We will definitely stay there on our next trip to San Francisco.\n\nReview 33:\nHow to ruin a night in a City I Love My girl freind wanted to treat me to a stay in the City. I having haved lived there and been a freguent visitor suggested the Ritz Carlton, which I stay at 2-3 times a year. She had a previous stay which was a positive experinece at this Hotel. She won out, much to her dismay, what a joke for a Hotel that want to decribe it self as a Star Hotel. Booked into a Executive Level room, with a great view, only to find out when we were moved to anther room that it should not have been rented out. Moved to anohter with Mechaincal Problems. Just say Hallways were 10 degerees cooler then our room even with the termostat set at 60 degrees. Leave this short, Hotel offered us a discounted return stay. when you have drink of spoiled Milk do you go back for a 2nd Drink. Dont Waste your Money, SF is wonderful so many Great Restaurants and Hotels this is not one.\n\nReview 34:\nMost of my comments about this hotel are positive. Room was spacious, good wireless and desk for work, outstanding bath room with separate shower, very quiet, and excellent bed. I slept better at this hotel than most I stay in. The amenities were also nice, with large indoor pool and good fitness center. The staff were attentive without being overbearing. When I asked for a late check-out, even though they were full, they allowed me a couple of hours. The food was very good, although not great. People here have complained about being nickel-and-dimed, but most hotels in this area charge extra for things such as internet and parking. Overall, I think this hotel was an excellent value for the money compared to others in this area.\n\nReview 35:\nWe flew into SF for a extended family gathering in San Fran and the wine country. I have stayed at hotels all over the world and expected a clean well appointed room from this Japanese hotel chain. The lobby was impressive but if you really looked at everything it was chipped, scratched and in dire need of repair and updating. The room we were showed to had light colored carpeting which was extensively stained, the lamp shades were dirty and stained, and the furniture was all banged up. I asked to have a room change and they explained that the hotel was going through renovations and we would be moved to a room which had completed the renovation project. Well, TWO rooms later I just gave up and decided that this was going to be the condition of all rooms. They had tried to UPSELL us at checkin to the two or three top floors which were 'Nikko' floors for $89+/night. I didn't realize that unless you upgrade - you would get stuck!!! !\n\nReview 36:\nGreat Central location. A block from Union Square, a short distance to China town. All very walkable. Very nicley decorated with comfy beds and a nice view. We were given a complimentary upgrade. There's a parking garage just across the street that will save you half in parking costs.\n\nReview 37:\nThe queen petite is actually a full tiny. Coming from NYC I've been in my share of small sleeping quarters but this was ridiculous for what is supposed to be a 4 star hotel. The bed was only a full size that was pushed into the corner like in some college dorm room. The bed itself was old and springy and the linens were so rough I had trouble sleeping. The water pressure in the bathroom was non-existent as was the view from my window. There was no mini-bar, no room safe, no dresser or night table. On the upside it is located in a great location near all the transit options and the lobby public areas are quite pleasing. There is also the Starbucks in the lobby and an Enterprise Car rental on the premises. Overall I wouldn't stay there again and if I were you I would stay at the Argent.\n\nReview 38:\nWe booked this hotel over Hotwire and thought we had a good deal. Ha! Once we had upgraded to a room that was a little larger than the one queen bed crammed inside it and paid for valet parking we had doubled the cost of our stay. Nothing is complimentary at Hotel Nikko beyond the shampoo and towels. We had hoped for adjoining rooms but no dice. We were lucky to be next door to our kids. The concierge and staff were helpful and the bellhop staff stood out as especially friendly. The one big perk that this place offers is the really nice indoor pool and hot tub. Maybe we'll stay there again but we'll know to expect the added expense.\n\nReview 39:\nLocation is really good, close to Powell Station, where you can easily get on the Cable. You can walk to Pier 39 in less than 40 minutes. The hotel is clean, has got really big rooms (my experience with my wife and four kids sharing two rooms was excellent). No noise at all. Very good Gym, SPA, and swimming pool (SPA is too hot...). Downstairs you can have your breakfast at Sturbucks...\n\nReview 40:\nWill defiantly come back to this hotel again. This was our first time to San Francisco and we couldn't have picked a better hotel to stay at. When we checked in we got an up grade to a higher floor but the same room type as we had booked off the Internet and we were not disappointed. When you open the door we have a long hall to walk through before you reach the rest of the room. We had good views of the city and the rooms are very clean, two queen size beds and the bathroom was just as big as the room with the beds. We had a massive shower and a massive bath and sinks. The swimming pool is massive and when we weren't out shopping or sight seeing we were relaxing in the pool. The hotel is situated in the middle of San Francisco with all the shops in walking distance and a tram station at the bottom of the hill so places like Alcatraz are only a small tram ride away. If you are looking for a brilliant hotel to stay in San Francisco then stay here.\n\nReview 41:\nWe got a great deal through booking.com for this hotel. When we arrived reception staff informed us we had been upgraded to a city view room on a high floor. The hotel is in an ideal location for sightseeing stays. We had a fabulous stay a hotel nikko!\n\nReview 42:\nThe room was fairly nice, but charges for services were outrageous. I was charged nine dollars for a one minute phone call.\n\nReview 43:\nThe accommodations and staff at this hotel were outstanding. I arrived very early and they placed my luggage in a checked area until a room was available in the afternoon. Upon returning, my luggage had been delivered to my room. The decor and furnishings were very appealing and the bed extremely comfortable. There was a large LCD TV on the wall and the bathroom was quite large with a tub and a separate shower. It is hard to find something to criticize about this establishment.\n\nReview 44:\nLocation one block from Union Square, perfect. We had two Imperial Club rooms which included a fantastic continental breakfast and wine beer & soft drinks with canapes 5pm - 7pm. The room my 16 & 13 year old sons shared was like a small apartment. Two queen beds. Flat screen TV's, wireless in-room internet, free access to great gym and pool. Access to the club lounge with TV & computers was fantastic. All staff were very helpful and polite. They allowed us to keep one room until 2pm as we had a late flight. Only two minor complaints. The carpet in my room two large stains on it and the A/C was a little noisy. I would stay here again a will definitely recommend it to anyone I know traveling to S.F. It is well wroth paying the extra to stay on the Imperial Club Floors.\n\nReview 45:\nI have stayed at the Nikko Hotel three times. All three times were wonderful experiences. The rooms are very nice, clean and I feel high end.The staff is very pleasant and helpful. Location is one half block from Union Square. The metro is a block and a half to the south. That can get you most anywhere, the Port, Giants Stadium. I will be going back this spring with a stay at the Nikko and a Giants game. The Nikko is a must for a stay in the city.\n\nReview 46:\nExcellent service, spectacular room, wonderful views, perfect location. Large \"Nikko Floor\" room, great stereo. I will stay here everytime I visit SFO. Can't praise it enough.\n\nReview 47:\nJust got back from a weeks stay at Hotel Nikko. Great location for shopping, transport, restaurants and tourist attractions. The hotel staff were very friendly, efficient and informative. The room was very clean with a great view, we had nothing to complain about. The gym swimming pool and sauna are there if you want to use them for an extra $10 for 2 people for your entire stay. The service was excellent from booking through to check-out, luggage storage and ordering a taxi to the airport. Would definitely recommend this hotel, as it is in a great location with good facilities and service.\n\nReview 48:\nThe hotel is wonderfully located near Union Square but away from most of the bustle. The staff is excellent -- friendly, helpful and efficient. The rooms are very clean, well appointed and comfortable. The Anzu is a great restaurant. The gym and pool are marvelous. Just can't say enough good things for this hotel -- it is quite a value for the city.\n\nReview 49:\nThis is my second visit tio Hotel Nikko. I managed to get a great rate and i was so happy to be returning. The hotel is in a great location. Modern, up to date efficient .comfortable beds with lovely linen. fantastic facilities ie gym, pool and the resturant is super. I hope i can return on my next trip to San Francisco in September\n\nReview 50:\nDue to a scheduled trip to Nappa we needed to stay in 3 different San Fancisco hotels over a week and a half. The Nikko was our final stop for 2 days, and was to be the highlight hotel of the trip. We were disapointed. When we arrived we found, and this is no exageration, that the sheets on the bed were dirty. Calling room service to change the sheets met with a friendly response but after an hour our return call to housekeeping informed us they never recieved the request. After calling the front desk we were told to contact the housekeeping manager. When we called we were told he was at dinner and they would call back. After another 45 minutes we called again, explaining that all we needed were sheets and we were happy to put them on ouselves. The sheets arrived 30 minutes later, and although the housekeeping manager did come up personally to appologize it seemed below the Nikko's reputation. Small room, stain in tub, cracked door to bathroom. We stayed in cheaper and nicer hotels earlier in the week. We won't return to Nikko next trip.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29449, "query_start_index": 29451, "query_end_index": 29451, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 405, 810, 1522, 1675, 2168, 2304, 3293, 3911, 4703, 5048, 5433, 5800, 6863, 7317, 7572, 7901, 8740, 9510, 9699, 10517, 11051, 11641, 12367, 13316, 13835, 14573, 15412, 15680, 16446, 17255, 18020, 18976, 19884, 20635, 21592, 21890, 22698, 23351, 23753, 24726, 24991, 25127, 25622, 26412, 26876, 27064, 27674, 28038, 28385]}
{"id": "88575", "pid": "88575", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nReasonably priced for the beautiful, spacious rooms and the complimentary expanded breakfast. Easy access to Disney World locations.\n\nReview 2:\nStayed from Jun 30th -July 7th, 2010. Everything thing was perfect, very friendly staff. Great breakfast. Very, very clean rooms. The maid even made designs with the towels. We used the desk service to purchase tickets to Disney and Sea World and tocall taxi's. This saved a lot of time. Great location within walking distance to many restaurants and to Old town and the Fun Spot. Prices at the gift shop for laundry det etc was very reasonable. Yes, elevators were slow but stairs were accessable. We would definately recommend this hotel and we will go back again.\n\nReview 3:\nAfter reading the reviews as I always do before I book a vacation I thought this would be a nice hotel. I mean the majority of the reviews give this place a thumbs up. Well don't be fooled. Go somewhere else. First let me tell you that they are renovating (painting) and the lobby was in shambles. However, I didn't let it bother me. The rooms are indeed large thats the only good thing. The recliner was broken, the TV blinked off and on all day, and the pull out sofa had a mattress as thick as a papertowel. Still I pressed on. We made due. That is until breakfast the next morning. I don't know where the pictues that are posted of breakfast came from but trust me they were not from this place. It was awful. The eggs were tasteless and the sausage taste like some sort of potted meat. Needless to say we ate out each morning after that. We stayed 4 nights and that was 4 days too long. To top things off they charged me 12.84 for a missing pillow that the maid took. I argued but to no avail. Just stay clear! !\n\nReview 4:\nWhat a great Hotel, would stay again anytime, breakfast good, staff where all great, look out for the Happy Hour at the pool bar 4pm-7pm, beer half price\n\nReview 5:\nThinking we had reservations at this hotel we showed up expecting to have a nice room and a nice stay. However we find out that the hotel gave our room away. Yes gave our room away even with us having a confirmation number. We planned the trip several months in advance and confirmed with the hotel prior to the trip that we had the reservations for a week stay. But two hours to us actually showing up the hotel gave our room away. They admitted they gave the room away two hours to us arriving. So I would not recommend staying here since you are not guarnteed a room even if you have a confirmation number. (We had seven nights booked here.) So be aware that even though you think you have a room here they may give it away.\n\nReview 6:\nThere is no point to book a reservation with this hotel. We have 5 people and booked our reservation ahead of time. When we arrived, they said they made a mistake and our room was given to others and put us into this tiny room where I had no space to sleep but to sleep on the sofa. I just got up and write this comment while staying here at this hotel because my back hurts and I couldn't sleep.\n\nReview 7:\nThis is a very nice property, particularly for the price. I go to the Orlando area once or twice a year for more than 10 years and I have stayed in many hotels. The Comfort Suites is perfect for the business traveler and families as well. At minimum I look for a free internet connect and a decent breakfast buffet. This hotel delivers that and much more. It is clean, has a nice pool, small fitness center and free parking. The continental breakfast is quite good, although I agree with other reviewers that it could use a meat item. Everything else was quite good. I did not run into any of the noise problems -- my room was quiet and well maintained. I highly recommend it and I will be back again next year.\n\nReview 8:\nMy wife and I stay at this hotel for one or two nights before we check in or out of our Disney World hotel. We want to get an early start at DW, so we arrive in Orlando a day before our Disney vacation and stay at Comfort Suites Maingate East. We always leave DW late in the afternoon (to get our moneys worth on our tickets), and we stay at Comfort Suites that night and head home the next day. We have stayed at this hotel 4 times over the years. The last time was in April 2011. Rooms are very nice and very clean. The breakfast is very good also. We found only 2 downsides. If they have a lot of tour busses, the breakfast area can become very crowded and the luggage carriers become very scarce(I think they only have 3 for the whole hotel). We hope to visit DW in late 2012 and will stay at this hotel again. Mauser\n\nReview 9:\nWe stayed here for a few nights in March and paid extra for the \"deluxe\" room. The beds were horrible, the pillows were horrible and it wasn't the cleanest by any means. I went to the front desk to complain and was told that the upgrades were for a new dresser and carpeting. Mattresses were not replaced and they are the same through the whole hotel. Why would anyone pay extra for that? Honestly, I didn't like the answer and she was a little rude about it. Breakfast was the typical complimentary thing. Nothing special, but no surprises from lack of quality. It's free and pretty much the same at any hotel that I have been to. As far as \"comfort suites\" they should change their name, it's misleading.\n\nReview 10:\nA great location for visitors to the Disney Parks or Celebration. The rooms are large and comfy and the front dest staff was great. The breakfast was above average for any hotel chain.The only problem was one morning (in the breakfast area Sunday Dec. 11th) there was a group of high school cheerleaders/drill team there that though they were Gods gift to the world. They were rude to hotel guests and employees and their chaparones were not any better.\n\nReview 11:\nWe picked this hotel because it was close to Disney and Universal and because it was rated 5th on Trip Advisor. We found it very roomy and clean. Housekeeping was excellent (I believe her name was Marilyn). They serve a hot free breakfast every morning from 7 am to 10 am, which of course, saves you money. The beds were comfortable and even though it is close to Old Town, there was no noise at all. You can't beat the price for everything you get. My family and I will definitely stay here on our next trip to the Theme Parks.\n\nReview 12:\nVery nice stay- decent hotel at a good price - includes a varied breakfast- Service at the hotel was very nice and friendly. Quiet rooms - we found it best not to eat at the restaurant's they recomemended. They had a good fitness center and a nice pool- Nice size pool. Clean rooms and staff was keeping the breakfast area clean and refreshed food when it was getting low\n\nReview 13:\nI read the reviews here online about this place and I wasn't disappointed. The place was very clean and the breakfast was fantastic with a wide variety of foods and the hot foods changed daily with 4 different options ( always consisting of one egg product, and bacon and/or sausage). The staff was polite and the location next to Old Town allowed us to walk to the carnival type activities without any extra driving.\n\nReview 14:\nWhat a great hotel, I must say the best I have ever stayed at. My husband said he rated this hotel a 9 out of 10 which is pretty good for his high standards. Our first morning for breakfast my kids looked at me and said \"WOW MOM, this is great\" They were right, what an excellent variety. Yes, the elevators were a little slow, mostly in the morning when everyone is heading downstairs for breakfast or the parks. We never used any of the complimentary shuttle services. none of them really worked with our time schedule. They should really offer more times. The room was very clean and the maid did a great job daily. Would I come back to this hotel? Absolultely!! !\n\nReview 15:\nI made a reservation at this hotel because it was rated 1 on the trip advisor list for Kissimmee. I would hate to see 50 or 100 on the list. The staff at the checkout desk was extraordinarily rude. The concierge staff was pleasant enough, but could answer none of my questions. The shower was awful: enough water pressure as a light drizzle, and the hot water shut off after about 2 minutes, leaving me with a head of soapy hair. The mattresses were like concrete blocks. The tap water tasted like it was poisoned. The food at breakfast, while plentiful, was barely edible. AND the location was HORRIBLE -- across from what looked like a dump, and next to the tackiest \"amusement\" park I have ever seen. I wouldn't stay there again if the rooms were free. I was in town for a family funeral, and my stay at this \"hotel\" made the experience ever so much more unpleasant.\n\nReview 16:\nSpent 10 days in this hotel.Good breakfasts-chocolate waffles ,toast ,yogourt,boiled eggs, oranges,small muffins,Fruitsations applesauce every morning !! The country churned stuff isn't butter, but margerine! Bought 2 tee shirts for $12 there,good gift shop! No hair conditioner-bought some at Gift shop!Heated hot tub,bar open 3PM til 11 PM,serves pizza or they will deliver it.Closest restaurant is RED Lobster and Pizza Hut~!Also a KFC close! !Good basic hotel,nothing fancy! !\n\nReview 17:\nThis is a hidden gem and should be rated more stars. This was our second stay for 11 nights from 3/26/12. This is the most comfortable, clean and friendliest hotel ever. We stayed at a 4 star in Orlando previously and this hotel is cheaper with the better standards and amenities and triple the room size. We had a suite where the kids had their own room with TV on the sleeper couch. The free breakfast, wifi and parking really helps to keep the vacation budget in check (unlike the 4 star where al these were very expensive) . The staff is brilliant - our room was spotless and we had no problems getting a late checkout time. The 24 hour excellent coffee with half and half is also a bonus. The location is wonderfully quiet although we faced old town. Disney is a 9 minute drive away. The ticketing lady was wonderfully efficient getting us the right tickets in under 10 minutes (4 star hotel took 50 minutes and issued wrong tickets!) We enjoyed every minute in this hotel and was very sad to leave.\n\nReview 18:\nSpent four nights here during March Break with 10 and 15 year old boys. The pool was warm and clean. The rooms were clean. Jessie (assistant mgr) was fantastic. The beds were comfortable and the sofa bed was great for the 10 yr old. Rooms offer lots of space for family of four even on rainy days. Buffet breakfast was included and probably saves a family of four $20~$30 a day not to mention the convenience of it all. The hotel is tucked away from the hustle and bustle of the main drag in Kissimmee with mini-put and Old Town (kind of an amusement park) so close you will walk there. Other hotels could take some lessons from this place - 5 stars for cleanliness.\n\nReview 19:\nWell located for the Orlando Parks, very comfortable/clean and nice breakfast range. The property is I believe in the final stages of cosmetic updating, which has further enhanced it. Internet is 'hard-wired' thus, a good service provided. The price should be slightly lower during ''off-peak'' periods..and I think the lifts may be an issue during busier periods.\n\nReview 20:\nhave been staying for lasy five years lovedit but this year had attitude problems with girl anna at front desk and another employe who yelled at my two daughters who were in the gift shop buying something he threw them out because i was not in their with them but i was standing in doorway said some thing to him he gave me attitude and walked away themn I checked in at 3:30 and room was not ready was supossed to be ready at 3:00.\n\nReview 21:\nI usually stay at this hotel while in Orlando and I'm usually VERY happy. This time they placed me right across the elevators. I was unable to sleep all night long due to the constant people screaming and yelling while exiting the elevators and the ice machine going 24/7. The front desk could have, and should have warned me about this location!! I guess I should have asked.......now I know better! !\n\nReview 22:\nArrived to the worst front desk experience in 20 years of travel. Manager at the front desk could not find our reservation and demanded from the beginning that we provide a credit card. Spent 2 hours arguing in the lobby with \"manager on duty\" resisting to even speak to our travel agent. He continued to blame us, our travel agent and the tour operator for the missing reservation. Would not search for reservations in their own system. The front desk team were all 'chirping' in with arrogant comments. It turned out the reservation was in the system all along. Our paperwork was correct after all. Our travel agent was shocked at his unprofessional work and rudiness during the incident. We escalated to head office and they sent us a 2 nights voucher with all the desirable periods blacked out, even though our booking was during high season. Please avoid this arrogant establishment, go to Embassy Suites for better ambience and breakfast. Save your kids the drama and trauma.\n\nReview 23:\nClean hotel with nice rooms. Problems were at night. First night internet in room didn't work. After trying two cables on two different laptops maint. man was still skeptical that it was their problem. Next morning we packed and moved to a different room-problem solved. Nights two and three there were teenagers from a large group running and yelling in halls well after midnight. After multiple calls desk clerk on night three said I should have switched rooms. First, I did that once already, second they should not have put me in the middle of a tour group (hotel was not full, and third they should have dealt with the people causing the problem). First three nights pretty much ruined my view of what might have been a five star rating.\n\nReview 24:\nI stayed at the Maingate East with my wife and two girls from 2/25/06 - 3/1/06. We had a very nice stay. We spent each day at Walt Disney World. Our room was clean, comfortable and roomy. The location for going to WDW and exploring the 192 strip was very convient. The pool was warm and there was always towels by the pool. The breakfast was good. It had the usually complementry breakfast stuff. I do have to agree with other reviews that the elevators are slow. Our room was on the third floor so we used the stairs alot, which was just fine. The desk staff was helpful enough. The pool bar did have a small selection of food that was so so. When booking a room, use the Orlando Card that is free you can obtain from the Orlando Convention and Vistor Bureau. We were able to obtain a rate of $79.00 a night for a regular suite. This hotel is a darn good value. We would stay here again and recommend it to friends and families.\n\nReview 25:\nWe have stayed at CIME on two occasions, and have enjoyed the convenient location to Disney and everything that is on I92. Rooms are clean and we love the pool - warm and clean. They offer breakfast included in the rate and it's quite good. Lots of selection and a very nice, large breakfast room. Only negative both times was how slow the elevators are. We love the fact that we can walk to Old Town, and any number of restaurants located on I92. I would recommend this hotel to anyone!\n\nReview 26:\nOverall great hotel. The breakfast was great there was eggs,susage,biscits and gravy,walfels,yogurt,cereal,milk and orange jucie.The rooms where clean and comfortable house keeping was fast and friendly.There is shuttle to the parks daily and on time. Overall great bang for your buck will recommed to everyone will be back soon cant wait!!! !\n\nReview 27:\nBeware everybody customer service horrible. We booked a suite 3 weeks prior to arriving, they gave us a confirmation number once upon arrival I was told that the hotel was booked and I would have to make other arrangements. The sad part is that this is standard procedure. Manager was no help at all very, very poor customer service. People be aware of this place. I can't believe it's ranked so high nothing special about this place.\n\nReview 28:\nStayed here with my family of 5 and 2 other couples with kids for Memorial Day weekend. Great hotel for the price and includes free breakfast buffett, excellent clean pool and kid pool, friendly, shuttle to parks, and walking distance to restaurant. Cant wait to go back. Staff was great, no problems getting fast service and extra towels (and we asked alot trust me). We had a AAA discount so we got it even cheaper then we thought. Only problem was water in shower came out a little slow (water restrictors on) but otherwise great stay.\n\nReview 29:\nWe arrrived, my husband and I with our 9yr old son and 13yr old daughter, at Comfort Suites Aug.13 a day early and we were able to check in with no problems. The service was fast. We stayed for 9 days. The breakfast was great. The rooms were clean and the swimming pool was excellent. The kids had a great time swimming and they loved the hot tub. The location is great. Very close to Disney and right across from Fun Spot and old town. We took the kids to Fun Spot and they had a great time. This a definite stay again hotel. The best part for us is kind of hard to pick, we loved everything about it. Had a great time.\n\nReview 30:\nWe stayed here using our points and were very satisfied. We had a large suite with lots of chairs and a sofa, fridge, microwave etc. Only drawback was we were only here one night and at Disney all day so didn't really utilize the room. The breakfast buffet was a real surprise---none of this skimpy selection here! Two kinds of eggs, Canadian bacon, waffles, muffins, cerals, fruit etc, etc. We plan on going back again in Dec as the location is really handy and there are tons of nearby resturants. Staff is pleasant, helpful and friendly--all in all a good deal.\n\nReview 31:\nThis hotel was wonderful! We booked our room based on the good reviews on this website. Our sixth floor room was large, clean, comfortable, attractive, and had a great view of Old Town next door and even the fireworks at Disney! The room had a nice closet and a makeup table with lighted mirror outside of the large bathroom. It also had a microwave, small fridge, desk, recliner, and comfortable sofa. The trip to the Disney parks was less than 15 minutes from door to entrance, so we were able to return to our room every day for a swim in the gorgeous pool. The free breakfast was not excellent, but for a free breakfast it was fine. I was able to let my daughter sleep till the last minute because I could take her breakfast up to the room. Our only complaint was that we were across from the elevators and we could hear people talking as they waited for the slow elevators. We got the room for only $55 a night through Expedia, so it was a great deal!! For a spacious room, free breakfast, nice pool, and close proximity to Disney, we would definitely stay here again.\n\nReview 32:\nStayed here October, 2004. We were greeted in the hall by a large dizzy roach meandering right by the housekeeping staff's cart. Beer bottles and pizza boxes overflowed from the hall garbage also right within sight of the housekeepers. The beer and pizza garabge stench was present in the halls throughout our 6 night stay. I found hair made into the bedsheets on the first night of my stay and every other night there. Hotel was hard to find when returning from Disney. Front desk had attitiude. Internet access misleading on website. Given my experience at this place I think some of the glowing reviews here have potentially biased information.\n\nReview 33:\nStayed for 4 nights Dec 18th to 22nd. Room was very clean, good beds and furnishings. Only problem is that a lot of the rooms have adjoining doors which can be noisy, we had a family arrive around 1:30am who spent the next 2 hours on the phone talking very loudly and letting their children run riot around the room and corridors etc. which kept us awake. A quick trip to reception at 3:30am and we were moved rooms the next day while we were out. Overall a good hotel and at $52 a night a bargain :)\n\nReview 34:\nThe hotel was great except for we left for Downtown Disney at 10 am and came back to our room around 5 and the maid had not cleaned the room yet. There was also black mold around the windows and the kiddie pool was not heated. Other than that is was a great hotel and we had a wonderful time.\n\nReview 35:\nWe stayed in this hotel for 4 days before heading to Walt Disney World. The room was very nice and great for a family of 5. The pool was nice and large and the breakfast in the morning was good and there was always a different featured item every morning. The hotel was in a great location even though there was a lot of traffic. Old Towne is is right across the street and next to the hotel there is a really nice minature golf course. The hotel was great and the staff was nice. Everything was clean and the concerige can answer almost any question about the surrounding attractions. The hotel says that they have free shuttes to some of the major attractions like Sea World, Universal Studios, and Disney World, and they do, but the problem with the shuttles is that there is only one time for most of the parks. Which means that you have to plan your days around the shuttles, which isn't worth it. Just pay for parking... you'll be happy you did! !\n\nReview 36:\nWe stayed 3 nights at the Comfort Suites Maingate East and it was absolutely great! It was a very clean, quite and inexpensive place to be. \"Old Town\" is right next to it with it's many shops and the weekend car shows and carnival. The breakfast is probably one of the best we have ever had in a hotel. Would we stay again....sign us up!\n\nReview 37:\nJust returned from a weeks stay at the Comfort Suites, Maingate East, Kissimmee. Have to say firstly that the rooms are very nice, we stayed in two suites with adjoining doors. They were very clean and comfortable. On the down side, the breakfast even though it was complimentary was terrible, first day there was hardly anything left went, we went to eat at around 8.30am, the place was very busy mainly due to the busloads of kids that were staying in the hotel. It's the norm to use plastic knives and forks along with disposable cups and plates. After the second day of not being able to find a seat we decided to eat elsewhere for the rest of the week. Now don't get me wrong I have nothing against teenagers in fact I had two with me, but when there's loads of them around it doesn't make for a good family holiday. The staff shall we say were not the friendliest or helpful of people and to be honest were a little rude. Lets just say that I would definately not be returning to this hotel\n\nReview 38:\nWe stayed here for one night during our two week fly drive holiday, and it didn't disappoint. We chose the hotel because we were visiting Medieval Times that night, which was a Saturday, but we arrived in the afternoon and were pleased to find a lovely old town area within 3 minutes walking distance. As we were there on Saturday, there was a vintage car display and fairground, so if you plan on visiting, maybe weekends are best. The old town is definately worth a visit as there are lots of great shops and bars. The room was large, very clean, with a well appointed kitchen. The beds were comfortable and the staff were friendly. This was not an expensive hotel, but you get exceptional value for money and there is a large, free car park at the front. We would certainly stay there again.\n\nReview 39:\nThis is a great hotel to stay at with a good breakfast buffett. However, this hotel tends to book large sports teams as it is near Wide world of sports. This tends to create alot of noise when these teams are staying here. The rooms need to be better sound proofed as I could here somebody coughing in the next room and if anybody is in the hallway, the noise travels all the way down the hallway. Good place to stay for one night. If you are staying more then one night, I could choose somewhere quieter. Also, the elevators are very slow.\n\nReview 40:\nAfter doing research and reading tons of reviews on this site plus others on hotels near/around Disney we opted for the Comfort Suites Maingate East. We wanted a hotel close to Disney that would be good for a 4 yr old, a 2 yr old and a 3 month old plus my wife and I. I was apprehensive that the reviews wouldn't be accurate etc. but was pleased the minute we pulled up, The check in was very quick, our room was ready and I was impressed by the room - clean, 2 queen beds, fridge, microwave, view of the pool . The breakfasts were great, the location was awesome (old town is right next door and worth the visit) and the pool was fun. Although we only stayed 2 nights we will be back next year for a little longer stay. You can't beat the proximity to Disney and it's a short drive to the outlets and Orlando. I hope the staff and GM keep up the great work so it's just as great next year!\n\nReview 41:\nWe did a lot of researching of hotels and discovered this one. It got great reviews so we thought that we would try it. What a great choice. The rooms were big enough for our family of 4. The pool was clean and we used it alot. My only negative comment about this hotel is that the continental breakfast can get tiring. It is the samething everyday. Mostly muffins, cereal, toast and waffles. It would be nice to have more of a variety. Other than that i would highly recommend this hotel for any family.\n\nReview 42:\nThe first room was not one of the \"updated\" \"deluxe\" rooms. It was thread bare, dirty sheets and a pull out with a mattress that even my nine year old would not go near. We were moved to a renovated room. It was better, with newer furniture, but still dirty sheets and blankets. It is nasty to find others hair on your bedding!!! My husband went to the pool for a late swim to find racoons all over the pool deck and in trash. Bizarre considering its a very city area. Would not stay here again. No way.\n\nReview 43:\nThis Hotel was really nice. I was hesitate because of some of the reviews, but i couldn't of asked for anything more. Only paid $59 a night, rooms and hotel were very clean. Breakfast was good and they had a variety of food, more then what i expected. We only got to stay for two days because of hurrican frances and when we weren't sure whether we wanted to leave they gave us until 3:00 to check out. It's only minutes from the park and some area shopping. i will defintley come back to this hotel on my next trip.\n\nReview 44:\nThis hotel is exactly as advertised on the website - clean, roomy with nice staff. The value can not be beat as breakfast and parking is free. We opted for a king suite with 2 rooms on the second week which worked out really well. It was wonderful after a long day at the parks to escape to a quiet almost homelike atmosphere. The 24 hour coffee is just great! Breakfast was really good - the kids enjoyed the Mickey waffles and so did we! We are coming back March 2012 en looking forward to our stay :)\n\nReview 45:\nWe were looking for a last minute place to stay in Orlando to visit our family and thankfully we came across the Comfort Suites Maingate East. It surpassed my expectations! This hotel is wonderful! Everything is new and in great shape. The staff was very nice and helpful! Check-IN was quick and efficient. We were in our room within 5 minutes of checking in. The room was in excellent shape! Very clean too! We had a view of \"Old Town Amusement Park\" which was very nice. The bathrooms were spacious and very clean as well. The free breakfast was excellent! The eggs, cereal, and bread all tasted excellent! They also served free ice-cream sundaes in the afternoon on the second day of our stay. It was delicious!! Parking was also no problem. Overall, we were very happy and blessed to have found this place! We highly reccomend it!\n\nReview 46:\nThis is a great hotel. Excellent location close to everything.The room was large enough for our family of four. The hotel was clean, the staff friendly, the pool and hot tub enjoyable. Breaksfast was filling to get our day started for the parks. My kids especially loved the Mickey Mouse waffles. I couldn't find anything wrong with this hotel. A very comfortable place to stay while on vacation. Ms. Barbara at the ticket desk was helpful and friendly. We will stay here again on our return trip in April.\n\nReview 47:\nEven for a couple like ourselves, who like quiet, this was a well built hotel - the only noise we heard was from the halls. Yes, alot of families and kids there, but not like a holiday inn or howard johnson's. great breakfast ! our room was very clean and mgmt was great whenever we needed them. keep it quiet or everyone will go there ! :)\n\nReview 48:\nI'm a business traveler and stay in 4-5 star hotels around the world. While this is no 5 star hotel, I'm not paying a 5 star price either. My rate was $63/night for a very pleasant 'suite' room that was large enough for my companion and I. I decided to take a chance on this hotel and was pleasantly suprised as the facility is a classic Florida tourist hotel that is very clean and friendly. While we were just two people, there were many families in the hotel (we saw them at breakfast - which is included) so I'm guessing these large rooms would accomodate families with no problem. The hotel is very close to all the parks and within walking distance to downtown Kissimmee. I'll be back - especially if I could get the $63/night rate again!\n\nReview 49:\nJust came back from Disney World trip in Oct.2007. I booked 1 bed room with 2 bathrooms. when check in they gave us a package with all good brand name products: toothbrush, chocolate....... the living room and bed room was huge. super clean and quiet. the bed was firm and very comfort. Breakfast was great. food was hot...we like Mickey shape's waffle. It's fun. I rent a car so I don't know the shuttle service. very close to the attraction. good place to stay! No complaint.\n\nReview 50:\nMy family stayed for an entire week and was mistreated at least twice during our stay. The ticket booth lady completely ignored us when we tried asking questions about purchasing tickets for the theme parks, yet paid attention to a white man that walked up to her (we're Hispanic). We were forced to walk away. My son became sick and needed salt to make a solution for rinsing and asked the night front desk clerk for some and he rudely responded, \"It's an office, not a kitchen!\" Again, we walked away. The remark was not necessary; a simple \"no\" would have done. We were also insulted at Disney but that's another story. The sheets in the room were NOT ONCE changed, the trash was NOT taken out, and any trash or paper left on the floor was never picked up. Will never return nor recommend to anyone.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31086, "query_start_index": 31088, "query_end_index": 31088, "truncation_seperator": "... 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{"id": "256544", "pid": "256544", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHaving stayed in many hotels throughout the world this is undoubtedly the best. The service and cleanliness was second to none, the positon of the hotel and the staff were excellent. We will definately return to this hotel and recommend it to anyone who is fortunate to visit sydney. Derek and Sue\n\nReview 2:\nI just recently returned from a trip to Australia. I traveled with a friend and we were in Sydney for 4 nights, Cairns for 4 nights and back to Sydney for 1 night. The first 4 nights we stayed at the Marriott Circular Quay and the last night after returning from Cairns we stayed at the Four Seasons in Circular Quay. The Marriott far surpassed the Four Seasons. The room was nicer and bigger and came with two double beds, the concierge staff were extremely helpful with restaurant and bar suggestions and researching and booking various events and the location was great to explore Sydney. The Four Season by comparison had a small room with two twin beds, the room and hallway had a horrible smell and the concierge was not very helpful although the location was just a good as the Marriott. If you are debating about the Marriott or Four Seasons, hands down go with the Marriott.\n\nReview 3:\nGreat staff, great location and beautifully appointed\n\nReview 4:\nQuality hotel downtown Sydney. The hotel is right near everything, walking distance to all the sights and is near the super cool Rocks area. There are markets there on the weekend. I didn't get to the pool so I can't comment on that. Some of the lower floors don't have such a nice view but others in our group had some really great views.\n\nReview 5:\nPerhaps the title is a little unfair considering the service is good and food at The Bar (lobby lounge) is delicious. Plus the bed is comfy, as expected of any Fourseasons. But the room is tiny ad noisy. I got a Harbour view room on the 9th floor. Limited view to speak of and but the noise from the busy street even late at night is annoying. Add to that noise in the corridor and running tap of your next door neighbor at 7am in the morning! And I have never been in the Fourseasons room that small, which does give one the feeling of a Four Point Sheraton. Ok, if you are on business or a first time tourist to Sydney, the location is great and price is reasonable. But one wonders why the Fourseasons would compromise the brand value with a property like that which is also showing signs of age. Pickyfellow\n\nReview 6:\nMy husband and i stayed here on our wedding night and it was the worst place i have ever stayed at. The view and room in general was very nice HOWEVER the shower was not working and was leaking water out of the drain, it wasnt just a small leak, it flooded the bathroom where i had my clothing placed and hair straightener. as a result my hair straigtner was damaged and i had no clean clothes to wear because they were soaking wet. When we phoned reception, management was notified and they stated it could not be fixed at that present time and they could not give us another room or at least a small reinburseement for the $410 we paid per night. i was absolutely disgusted. dont waste her money at this hotel there are plenty of better places in the city!! !\n\nReview 7:\nMy husband and I stayed at The Four Seasons Hotel in the Rocks District in Sydney over a weekend. The hotel was just a few blocks away from the Opera House so a very easy walk. We arrived off a plane early morning from the USA and was sure that we would not be able to check in to the hotel until later that afternoon to freshen up before a day of sight-seeing. We arrived at the hotel and they promptly showed us to our room! We were showered and ready to hit the streets by 10am that morning (check-in was officially 3pm). The concierge gave us strong advice on restaurants and local events and eagerly helped us each time we approached the desk. Even if he/she was on the phone that person was put on hold when we approached with a question. The fitness room was fantastic with good equipment and TVs. The fitness room was with the spa so there were refreshments and cool towels available. The hotel was exceptionally clean, hosted exceptional service, and the beds were very comfortable. I would definitely recommend this hotel!\n\nReview 8:\nCurrently at this hotel and having one bad experience after another. After a 22 hour flight from the States we really looked forward to our stay here. We frequent 4 Seasons Hotels all over the world but this is the worst! Top of the line room with only one sink, no hooks to hang towels or 2nd bathrobe, no soap in bathroom, tub drain doesn't work properly, lighting so bad in bathroom husband can't even see to shave, no lights by couch so unable to read, TV is HD but they only have analog hookup so very pixilated screen making the 46 inch TV almost impossible to watch. Ordered a burger which turned out to be a MacDonals's complete with pickels and ozzing sauce, for the price of $26.00. Outrageopus! Would not take off check as it was unedible, but would give me drink instead. Oh yes, weather here cold and rainly sowantead to shut off A/C and turn on het. Seems that broken too. Advice - AVOID at all costs!\n\nReview 9:\nI have stayed in this property before, and am a frequent four seasons guest. I was stunned today to be checked in and to hear a JACKHAMMER on concrete above me. After complaining about the noise, and the lack of disclosure at time of reservation OR check in, I was moved six floors down. Still can hear the noise. DO NOT STAY HERE AFTER OCTOBER 20TH UNLESS THE HOTEL GUARANTEES YOUR QUIET ENJOYMENT OF THE PROPERTY!!! The views are great, the location is great, the place is a bit tired and not up to the Four Seasons standards. The GM recently retired and the owners need to bring this up to Four Seasons standards, but without suckering guests to take their money in the meantime.\n\nReview 10:\nFirst time at the Sydney Four Seasons. It does not look like it has been refurbished or upgraded since opening 20+ years ago. Does not fit into the Four Seasons category what so ever. The fixtures and fittings so old and run down, also look so cheap. Lousy lighting for reading and general ambiance. Women would hate the bathroom for putting on makeup - no space and bad, bad lighting. Bathrobes thread bear, missing the fluffy towels. Many years nor replaced. No room for suitcase to open up to get clothes without major disruption to the suitcase. Wireless internet very expensive. Although charging 5 star prices they cannot even give you a pen to write on. BTW management the pencil needs sharpening. I am stunned at how down market this hotel is. The management should be ashamed to call it a Four Seasons.\n\nReview 11:\nFour Seasons Sydney is a takeover of a prior hotel--I think the Regent. The rooms are small but well appointed. We had a full harbor view room and the view was great. The front desk staff was friendly, but the concierge desk was shortstaffed, misinformed, unintelligent and screwed up reservations that we had made with them in advance. They did fix the mistakes but were very disorganized. The maid service and trundown were intermittent--and when they did come they didnt even leave a card at night with the weather for the next day. I have stayed in many Four Seasons hotels and this site is not up to the others. However, there location is fantastic, and maybe that is enough for them.\n\nReview 12:\nGreat location and service! Our room was ready when we arrived at the hotel at 7:30 am (no extra charge for the early check-in) and we were upgraded to a room with a view of both the bridge and opera house. Room was a bit small but the service was excellent - they took us straight up to our room and checked us in there so we didn't have to deal with reception at all. Location was extremely central. We had no problems getting around on public transit. Highly recommend and will stay there again next time i am in sydney.\n\nReview 13:\nAs you would expect from a Four Seasons this is a high quality hotel. Our harbour view room had the most fantastic views of the Opera House and Bridge. Room was not enormous but was big enough. The location for everything you want to do in Sydney is second to none.\n\nReview 14:\nBefore I even walked in the door the service was fantastic. The check in was instant and I was upgraded. The staff were friendly, helpful and professional. Staff take the time to talk to you and nothing is too much trouble at this hotel. I was ill on arrival and the hotel staff were very concerned and looked after me. Staff helped me to a doctor and room service made sure that I was ok. I was always addressed by my name and staff did more than what was expected. My room had very nice views of the Habour Bridge and Opera House. The room was big, bathroom great and the best bed I have ever slept in. Because I was ill I had room service for meals. The menu is comprehensive and food great. I have stayed at a lot of hotels in Australia and overseas and none have been better than Four Seasons Hotel Sydney.\n\nReview 15:\nWe stayed here for four nights, its very central to everything, opera house, circular Quay, Rocks and shopping. The pool is on the roof, of the 3rd floor so if you are scared of heights its not the best place ,the cars above are zooming by, it very small pool. The hotel doorman and conceirge are polite and helpful. The food is expensive. The rooms are very small, and well our glasses and cups for coffee were dirty, that was a major turn off. When told about it, there were not too interested the least. Its very expensive ,and we felt we were not getting our moneys worth, I thought the standards would be alot higher. We would not stay here again for the fact of the dirty dishes, and there no concern attitude, We found this to be a sensitive matter. The beds are comfortable and the bathroom well stocked.\n\nReview 16:\nThis is just NOT a good property. They need to overhaul the entire staff! I would never stay there! You can find outstanding service and better accommodations elsewhere in Sydney--try the Establishment hotel...now that's a hotel that meets its star-rating! Of course, if you like bland, boring, slow service, rude staff...the Four Seasons is for you. I think \"mediocre\" is an appropriate characterization!\n\nReview 17:\nI come to Sydney, travel globally and stay at Four Seasons regularly. I figured I would try this property this time (I usually stay at Park Hyatt or Shangri-La), and I'm motivated to write a review about it given the experience. The checkin process was stressful - unpleasant young woman who was the most unaccommodating and anti-service I've encountered at a hotel. Surprising for Four Seasons! Got to my room, which at $400 or more a night, is around 400 square feet - too small to even set up my baggage rack for my suit case. The bathrooms are nicer in Marriott Courtyard...seriously. Slow elevators, 70s infrastructure -- needs a serious overhaul. Breakfast was included and was good, with very good waitress service. $50 for Internet access for 2 days is just icing on the cake of what has been an unpleasant experience. Really unfortunate as I was looking forward to making this my regular hotel like it is in Palo Alto, New York, San Jose and other places. It will not be the case here.\n\nReview 18:\nI stayed in this hotel when it was the Regent on several occasions, and universally enjoyed the experience. I gather that FS are planning on upgrading the property ( I stayed with my wife in June 2006) but at last years visit, the place was dreadful. The room was expensive even by Sydney standards, and the room itself was old, badly in need of updating and impersonal. The hotel was filled with conference attendees. They held meetings all over the place in common areas, the staff did nothing to stop this. This alone made the stay dreadful The restaurant service was shocking, understaffed, meals left on tables well after guests had gone Not up to four seasons standards. Great position, but there are so many great hotels in Sydney that I will not stay here again until it is taken to with a broom.\n\nReview 19:\nI've been here twice and I love the bar and the location (it is a very \"businessy\" hotel). One time when we went it had a promotion for a free upgrade to a corner room that was amazing (the regular room i had before you could barely fit in your luggage and 2 people in...). You can walk to anywhere at this hotel and i liked the bar (although the hyatt is just a stroll away and has the most amazing views of the opera house).\n\nReview 20:\nRecently I stayed at Four Seasons on a 3 night business trip. The room overlooked the harbour and had an amazing view of the opera house and the bridge. Absolute luxury and attention to detail. Location couldn't be better. Central to lots of great restaurants..too many to choose! Short taxi ride to the casino. Great service throughout the hotel, from the bell boy to the front reception, was very much appreciated. The L'Occitane bath products were an added bonus. Would definately recommend this hotel and will definately be staying here again! Never was a big fan of Sydney until this trip!\n\nReview 21:\nWe went to sydney during New year's time. Sydney is pretty during Dec and this hotel was an icing on the cake! Right next to darling harbour, it is close to all the happening things in sydney. Our room was well equipped with a great view of the harbour.the staff was very hospitable and service very good. There is also some fancy shpopping n the hotel premises.\n\nReview 22:\nCan\u00e2\u20ac\u2122t rave enough about the Opera View room I had last night. Service on check-in / check-out was friendly and efficient. The room itself was huge, with a bed that makes you question if you really want to get up. LCD was bigger than the one I have at home and the d\u00c3\u00a9cor of the room was very contemporary \u00e2\u20ac\u201c actually makes you feel like you are in an exclusive boutique hotel and not the large hotel that it is...shame I was only staying for one night.\n\nReview 23:\nMy wife and I are staying at this hotel for four night. We travel a ton and have stayed at various level of hotels from 4 star to Exclusive. I dont care how this hotel is rated by various magazines. I would never stay here. It is dirty and the service is lacking. The views are great if you can see thru the windows. You may think you can relax, however the hotel is on a major highway. The pool is a truck length away from the highway. The photos on the Four Seasons web site do not match what you get. I would save the money and stay else where.\n\nReview 24:\nThe location is very central and the service exemplary. Rooms and views are excellent. Room service and food could not be faulted. The only niggle is the charge for using a credit card (very petty and was the one spoiler on the experience). Will stay again and pay cash do I'm not annoyed by this sort of petty charge.\n\nReview 25:\nJust 100 meter walk from opera house and 5 mins from harbour bridge. This hotel has all comfort facilities which are necessary from Spa to Gym and end the day with a drink in the bar,. Very friendly and co operative staff . Concierge washelpful to get info on transportation and near by hot spot locations. The best pubs IVY and Establishment are just 5-7 mins walk from the hotel for a relaxing weekend night.\n\nReview 26:\nI booked my reservations through Amex (Platinum card)on line with the promise of an upgraded room, breakfast and other amenities. Upon arrival I was told the booking did not count as an Amex booking (Amex logo all over the form) and I would receive nothing extra. Both Amex and the Four Seasons are quilty of a \"Bait and Switch\" scam\n\nReview 27:\nStayed there for a week while on business in Sydney. The room had a spectacular view of the Opera and the Sydney Bridge but everything else went downhill from there. To mention a few: 1. Waited for close to 3 hours to get a room after a 20 hour flight from Toronto while watching other guest registering and walking away from the reception with room keys 2. Ripped the lining of my suit jacket on a wire portruding from the seat cushion of the chair at breakfast (!!!! ), the rip was stitched up with apologies a day later, sorry, but apologies are hardly sufficient under the circumstances 3. One morning waited over 10 min for the elevator to come up to the 24th floor where my room was located 4. One would expect bottled water to come with turn down service, never happened here 5. On going tug of war with cleaning staff who every day insisted on setting the AC 3 degrees below where I set it up 6. Had dinner one evening at the Cafe (Kables restaurant was closed), considering prices the food can be at best described as mediocre\n\nReview 28:\nMy wife and I stayed at the Four Seasons for 4 nights on our first trip to Sydney. Perfect location, great views, wonderful staff. What more can you ask.\n\nReview 29:\nWhen you walk into a Four Seasons Hotel lobby on a hot muggy day your first impression should be of being refreshed not wow I think it's hotter inside than out. Also the buttons in the lifts dont work. The were also hot. The rooms outdated. The service would be bad in a 3 star hotel never mind the \"Four Seasons\". Avoid. Stay at the Westin or the newly renovated Hilton.\n\nReview 30:\nThis was the last hotel on a month-long trip, and we splurged a bit since it was my birthday. Everyone we dealt with at the hotel was warm, welcoming and friendly, except the staff at breakfast, who seemed harried and tended to ignore us. But that's minor -- we simply helped ourselves when needed. This hotel is very well-located for the tourist.\n\nReview 31:\nLocation: it is hard to comment about location in Sydney, you can choose among excellents spots. But close to the harbor and a walking distance from the opera and shopd for sure is one of the best. Service: professional and friendly. Rooms: Pros: pretty new, clean, wifi perfect, goog towels and bathroom, large lcd tv. Cons: a little bit small and there should be more tv channels. Restaurant and breakfast: 5 star. Service, food, everything. In Sydney, You must consider Four Seasons.\n\nReview 32:\nI took a suite on the 34th floor, the walls were coverd with mildu, the service stunk, the pool was dirty, and they wanted big tips! I shold have stayed in the Hyatt\n\nReview 33:\nCheck in was quick,easy and efficient but thats about where it stops. Don't be fooled by the Four Seasons name. This is a long way off its 5 star competitors in Sydney and I've stayed at quite a few. The rooms are very small and need serious updating. The TV is old with bad reception. The bathroom is even smaller. The room we stayed in had airconditioning problems. On my 4th call to management I demanded a room change. I received one. My recent review of the Shangri La encompassess everything that this hotel is not - quality. Pretentious exteriors does NOT make a 5 star hotel. Spend your money elsewhere.\n\nReview 34:\nA refreshingly pleasant place to stay when on business. The staff are what makes the difference in this hotel - they are clearly focused on what residents might need during their stay and ready to make sure guests interests are attended to before they cover rest of their duties. It makes a big difference... thank you.\n\nReview 35:\nMy husband and I decided to travel to Sydney for our anniversary. Service: As soon as our taxi arrived, the doors were opened, our luggage was whisked away and we were walking through the grand foyer. Ther service was exceptional. We got a card and champagne for our anniversary! Room: The room was nice, it was a city view, but it was modern with great tv, bathroom etc. I loved the L'Occitane products... Cleanliness: Exceptional as you would except. I left my facewash in the shower and thought that it had been thrown out. I was a little dissapointed till I discovered that it had been put on top my make up bag! Food: The cafe foccacias were tasty and of great quality. The bar though expensive was good. I was a little surprised to see such a busy bar (on a Saturday night). It's where I discovered Orange Pekoe tea... Location: For a tourist was great. I had booked into some great restaurants and it was close to most of them. Near the rocks, the harbour and the bridge. Perfect walking distance to everything. It's my first Four Seasons stay and I hope it won't be the last! !\n\nReview 36:\nHaving stayed at the Intercontinental and Hilton in Sydney whilst on business, I'm more than happy to say that the Four Seasons is better than them both. Great location on Circular Quay (close to the train station and ferries for those wanting to travel farther afield), they definitely have very comfortable king-size beds and a great buffet breakfast. Breakfast is fairly expensive at AUD$42 for the full buffet, but this seems to be about the going rate for business hotels in Sydney. The buffet spread is significantly better than the intercontinental with a great choice of hot and cold options. I must also say that it's pretty hard to beat the toiletries at the Four Seasons - L'Occitane is definitely a great choice. I don't think you can beat the staff at the Four Seasons for customer service. Definitely no complaints from me!\n\nReview 37:\nRoom was quite small, no worries in that dept. sadly wi if was extremely expensive for use in the room then they charger you again for wi if in the bar on the same day. This is simply not on\n\nReview 38:\nI am a frequent guest of this hotel as it is on the company prefered list. I like it because: - it's only a few minutes walk from Circular Quay: the service is excellent: the rooms are small but very comfortable and they have nice doormen who swing the big glass doors open every time you enter or exit. A couple of negatives: - the last two times I've stayed, the King bed had started sagging in the middle; they have a nice cafe/restaurant that doesn't seem to open of an evening during the week - only the upmarket Kable's is open; once I wanted to use their Business Centre to run off a few pages of printing and they wanted to charge 55c per sheet. Despite the negatives it is still my first choice for business accommodation in Sydney.\n\nReview 39:\nThe service and quality cannot be faulted, I expected a bigger and more luxurious room for the rates, but had a fantastic stay nonetheless and the location for exploring Sydney is superb!\n\nReview 40:\nI stayed in the Four Seasons hotel in 2006. It was at the end of a long concert tour. The Four Seasons is. obviously a great place to stay; however, the room rates are high. The hotel is located in the city center within a walking distance from the Sydney Opera House.\n\nReview 41:\nWe stayed at the Four Seasons for 2 nights in Sydney, prior to a 7 day tour of Australia and what a starting point it was, the Hotel service, Food and rooms were all superb, with the room service just exceptional. However the main reason for staying at the Four Seasons, would surely be an simply outstanding location, near to the lively and enjoyable area of 'The Rocks' and the 'Circular Quay' and the 'Opera House' which are all just a few minutes very pleasant walk away. Finally we upgraded to a Harbour view room, with views of the Opera House and the Sydney Harbour Bridge, which at about Aus$60 a night extra was a little high, but when you see the view it's well worth it, if theres a better view from any Hotel in the World, i'd like to see it ! !\n\nReview 42:\nProbably one of the most opulent hotels I've stayed in. When you enter, it's breathtaking. Danish modern decor with dark woods and warm neutral colors, you enter the lobby and are compelled to gaze at artful ceiling. The central lobby is encircled by ascending spiral banisters winding toward the upper floors. Piano bar, ambient lighting and unbelievably attentive service make this place shine. The rooms are small, but beautifully appointed with marble bathrooms and contemporary furnishings (dark mahogony, heavy brocades). The beds were incredibly comfortable with at least 600 thread count sheets. Our room had a view of the Sydney Harbor Bridge. We were so impressed with the decor in this hotel, that we remodeled our kitchen after it.\n\nReview 43:\nMy wife and I stayed in the Four Seasons for our honeymoon, thinking we would treat ourselves to luxurious accommodations. We were extremely disappointed. The rooms are very small, the service was lackluster, and we had a very difficult time gaining access to all the perks we were supposed to have included in our package (like free breakfast). Be sure to take a close look at the fees that the hotel charges, like $50 per person for breakfast and over $100 for one load of laundry. I've stayed at Four Seasons in many locations and unfortunately, I will have second thoughts about ever choosing this hotel chain again. Needless to say, I do not recommend the Sydney location as it is simply not worth the money.\n\nReview 44:\nMy wife and I just stayed one night but had a great experiance, we got upgraded to the harbour view room on the 32nd floor which had total uniterupted views. The beds are very comfortable and while the bathrooms are fairly small the are clean and have great power showers. The heated pool was very warm even though it was cold outside you could stay in it for hours and the spa/steamroom/sauna was a nice touch to wind down. Also a great gym if you feeling that way inclined.\n\nReview 45:\nI recently overnighted at Four Seasons Sydney. It's unfortunate that International hotels in Australia are not keeping pace with modern times and contemporary expectations. The Four Seasons has a tired lobby harking back to the early 80's. My room on the ninth floor was in desperate need of a facelift and a fresh scent. I was disappointed to find limited amenity, mouldy tiles and basin that wouldn't drain. I won't be visiting again until a refurbisment program is in place.\n\nReview 46:\nI stayed at the Four Seasons just a couple of days ago. We had a Harbour View Room, which cost just over $800 for two nights. It was a beautiful hotel, very clean, and the staff were extremely welcoming and helpful(we were offered check in two hours early for free). My first reaction, however, when I opened my room door was \"wow! this is small!\" That is the only thing that was a little disappointing. For two people, we were still able to spend our time there in comfort, but for the price that I paid, I expected the room to be bigger. We had a wonderful view and everything else about the hotel was really great and very luxurious. I would have loved a few more days there.\n\nReview 47:\nThe hotel is fantastic, I usually stay in 3 star hotels and have done so all around the world. I was travelling to Sydney for business and my work paid for the room. The service is fantastic, from your taxi door being opened to your luggage being taken to your room, to a turn down service, to a friendly smile. the location is fantastic on the Rocks in sydney (the Lindt cafe, as well as the Guylian cafe are around the corner), for those that like Starbucks there is one across the street (might be the only one left in Australia........). My only complaint with this hotel is that they didn't have free wi-fi (something that I found at lesser star hotels in Melbourne and the US). Although I wasn't particularly fussed by that, the room was quite big, the bathroom was beautiful and the complimentary products are L'Occitane. I would certainly stay here again.\n\nReview 48:\nGreat attention from staff! Comfy beds quiet rooms\n\nReview 49:\nGet the harbour view or the opera view room at The Four Seasons. That's what the experience is all about. Then enjoy the beautiful decor, so tastefully renovated with elegant finishes. Flawless turndown service and fabulous room service with delicious food. L'occitane toiletries in the bathroom. Soft beds with cool, soft sheets. Four seasons is what a 5* hotel should be. This is one of my very favourite hotels in Sydney that never disappoints. Top choice for any occasion.\n\nReview 50:\nFrom check-in to check-out I can not recommend a better hotel in Sydney. Service was exceptional, Breakfast buffet is probably the best I have had in any hotel in this country. Lunch was great, huge portions well worth the price. Priceless views from our room, thoughtful complimentary wine and card for our anniversary. Great hotel for a romantic escape!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28529, "query_start_index": 28531, "query_end_index": 28531, "truncation_seperator": "... 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{"id": "2515323", "pid": "2515323", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe front desk staff at Hotel Monaco was amazing, my husband wanted a very specific t-shirt from Seattle and the staff member made several calls to track it down for me. We also got excellent advice on locations to visit, places to eat and places to see while in Seattle. Overall, the hotel was very clean and well appointed and we had an excellent view from our room.\n\nReview 2:\nMy husband and I spent 2 nights in this hotel as part of our honeymoon. The room was spacious, clean, quirky and comfortable. We received amazing service from the hotel staff and they even provided us with a bottle of champagne and fruit platter on arrival. I cannot recommend this hotel enough. It has real character and style. Something which is lacking in so many others.\n\nReview 3:\nWe enjoyed our short stay at Hotel Monaco. As soon as we stepped into the lobby, there was wine served and we were greeted with friendly staff. After we stepped into our room, there was a phone call from the staff to check on us. It was so personable. We will definately go back with our puppy.\n\nReview 4:\nEverything about this hotel was perfect. Our room had 2 queen beds and still plenty of space to move. The staff were friendly and the location of the hotel was perfect to where we wanted to go. It is within walking distance to pike place, shopping, restaurants etc. I can't fault this hotel i only wish we had more time there.\n\nReview 5:\nI have to echo what others said about the hotel. The staff at the front desk is very rude and very snotty - very brusque in dealing with their guests. It also takes a while for your car to get picked up by the valets so if in a rush, allow for some time. In terms of security thought, only floors 10 and 11 require key access. So request a room on that floor. On the plus side, the hotel has a great location in the heart of downtown. I also like the fact that they have a comfortable bed (down comforters) and instead of curtains, they have shutters in the room. Another hint is to request a non-pet room unless you want to stay in a room where other animals have stayed in before. Overall, I would not recommend the hotel unless you get a good rate.\n\nReview 6:\nMy husband and I splurged on a suite for our anniversary. The room was huge and as with all the Hotel Monaco's, the bed was very comfortable with a big comforter and lots of pillows. The bathroom was great with a nice sized shower and a separate jacuzzi tub, all stocked with Aveda products (yeah!). The food at the restaurant downstairs was good being in the middle of downtown Seattle was great. It was a bit of a walk to the baseball stadium and the Space Needle, but most other sites and shopping were within walking distance (take a cab to REI).\n\nReview 7:\nLocation and service are great. The valet was a doll, the front desk got me to my room quickly and everytime I passed through the lobby, the staff had huge smiles on their faces. I will be staying here often and would recommend to anyone. Valet parking is the only way to go. Starbucks is on the same block for those who need their lattes first thing in the morning!\n\nReview 8:\nWe have stayed at the Hotel Monaco in Salt Lake City a couple times. So when I found out we had to get a hotel in Seattle for a night I was pleased to see there was a Hotel Monaco downtown. We were not disappointed. We were greeted by friendly staff and the room was clean and spacious. The hotel is located within walking distance of many downtown Seattle sights. We are looking forward to trying out Kimpton properties in other cities.\n\nReview 9:\nLoved my stay at The Monaco in Seattle. I traveled for business, but I also had my kids and my family with me. Walking distance to Pike's place and to the monorail that takes you to the Space needle center. Also walking distance to the aquarium. So I was able to do all three things in a weekend with a 3 and a 6 year old. Friendly staff. Nice rooms. Nice restaurant. Safe area. Very enjoyable. Will definitely come back.\n\nReview 10:\nI hated staying here and would never return. I was here for a 8 days but we had hot water for morning showers for only 4 of them. It's a ratty sort of decor that you get tired of looking at very quickly. The location is good but there are other hotels nearby and the worst part is that as you travel from the Monaco to the convention center and other places you stare wistfully at those other hotels wishing you had made the better choice and stayed at them. The only reasonable feature of the Monaco is the staff, all of whom are relentlessly friendly and helpful; for example, they gave us a voucher to soothe the grouchiness caused by cold morning showers. The goldfish deal is a total gimmick and matters not a bit. We didn't take advantage of the afternoon wine. Our room had a view of a concrete wall from street to sky - in other words, we could see nothing. The bed was uncomfortable and there were strange noises in the room, the source of which I could never figure out. Lots of nice hotels in Seattle but this is not one of them.\n\nReview 11:\nWe only stayed one night, but was very impressed with the service. I love good service. Front desk was friendly and helpful, as were the door men. We had happy hour in the bar Food was innovative, good and quick. Told the wait would be 20 minutes, went up to our room, came back down and maitre'd spotted us and lead us to a nice couch. Finished in time to attend a show at Jazz Alley. Nice job Hotel Monaco.\n\nReview 12:\nEast coasters who had never been to Seattle....wanted to explore city before an Alaskan cruise. Stayed 3 nights pre-cruise and glad we did. Booked a lovely Monaco suite. Hotel has lots of character and the attached restaurant is great..Sazarc I believe is the name. Ate their 3 times including once after returning from cruise. Highly recommended!\n\nReview 13:\nStaff was really phony and told you whatever you wanted to hear without following through with it. So I really don't have anything nice to say about the place. I hate liars\n\nReview 14:\nWe had a great five night stay at the Hotel Monaco in Seattle in late September. Great hotel that's very comfortable with a great location. Even took the link light rail from airport to within two blocks of the hotel. Perfect area for walking, sightseeing and picking up transportation to wherever the mood takes you. Good food is certainly not lacking in the emerald city--try Sazerac adjoining the hotel or ask the desk staff for recommendations. The staff is very helpful.\n\nReview 15:\nI would highly recommend the Hotel Monaco. I traveled there for business and enjoyed the friendly staff and comfortable room. The shower was amazing - excellent water pressure. I loved walking into the room to find the hotel provided me with a pet - a goldfish named Kevin (requested by my co-worker)! In order to receive free wifi, you must be a Kimpton InTouch member. It's very easy to sign up on the internet. I also received a coupon for $10 worth of mini bar goods. Room service was quick and delicious. My friend traveled with me and was able to check out for me through the television and then stop by the desk to pick up my receipt. She felt her bed was not as comfortable as other hotels (but still quite nice); I had no problem with mine. I only had two complaints: my neighbor waking me up briefly at 4 a.m. and the too soft pillows. Neither would prevent me from staying again.\n\nReview 16:\nStayed at the Monaco in Seattle this July. A nice hotel, if it were priced at $100-$150 per night, but it's not. The hotel takes a beating on the 'value' quotient. The whole experience was simply average. Nothing exceptional, and if you're paying $300+, I don't see how you can't be terribly disappointed. My wife and I stayed in their nicest \"suites\" for less than $200/night, and felt like we were almost overpaying. The best advice I can give is to shop around. Quality-wise, it's in a league with your average Marriott or a nice Best Western.\n\nReview 17:\nOh, ho hum, this is getting really boring. Perfect stay, perfect staff, perfect 5-6 p.m. hosted wine hour, perfect place for our lovely pooch, perfect pillows, etc., etc. The location of the Monaco is just great and, although our puppy wanted some hot toddies at 5:00 p.m., I was the only one permitted to enjoy them. And of course, they are (my favorite word) free, during the hotel's nightly cocktail hour. The next morning, in addition to fresh-brewed Starbucks coffee (yes, there's that word again, free), there was a seasonally-inspired supply of hot-chocolate, which I mixed with marshmallows and a heap of other goodies. Yes, folks, just another perfect two-day stay in a fabulously-run hotel management company, Kimpton Hotels. Would I ever stay somewhere else? Well, maybe if it was FREE! !\n\nReview 18:\nBeing a Kimpton customer expected to find a better place. We had reserved a suite which turned out to be a large room separated with a tacky curtain as a division. The TV control remote didn't work. Wireless internet connection didnt work either. We paid $46 for two coffees and bagel room service breakfast, which arrived 30 minutes late. On our departure date, having to catch an early flight, we had requested room service at 6,00am and after several calls it finally arrived at 6,45am.\n\nReview 19:\nThis was our third stay at the Monaco, and we had a great visit. Were upgraded to a suite, which was lovely and quiet. Appreciated the wine hour, as always, and the location near dining, shopping, etc. Staff was helpful and friendly.\n\nReview 20:\nOn a recent business trip to Seattle I encountered one of the worst \"hotel\" experiences. Not only did I get food poisoning from eating breakfast at the Sazerac restaurant (restaurant at Hotel Monaco) but I had to extend my stay an extra day (cause I was so sick) and the hotel didn't even comp the extra night ($140) or the cost to change my airfare. In addition, I had to take \"personal time\" from work\u2026.WHAT A WASTED 8 HOURS. THANKS!!! I had colleagues stay at the \"W\" (across the street from the Monaco). The \"W\" is much MUCH nicer and they didn't get food poisoning.\n\nReview 21:\nFrom the moment we checked in I knew this was going to be a good experience. The clerk at check-in was nothing short of sensational. The room was very large and very clean and very comfortable. I tried the hotel resturant my first night. Wow! My experience with other hotels has been to avoid hotel food. This is not the case at the Hotel Monaco's Sazerac. The food and service were excellent, in fact I ate here 3 of my four nights in town. I highly recommend this hotel with its caring staff and excellent food. Go Monaco!\n\nReview 22:\nI'm a weekly traveller and prefer Kimpton over any other hotels when they have a property where I'm going. Their rooms are always well appointed and the vibe in the lobby is cool. It's hard to beat their wine receptions, and their dining options are first rate. My only knock on last week's room in Seattle was that the desk was a little small. I was able to get everything done that I needed to by spreading out on the bed (not ideal but a minor complaint in the scheme of things). Everything else about my stay was perfect!\n\nReview 23:\nMy wife and I had an opportunity to visit Seattle for a few days on a corporate leisure trip. During our trip everyone at Hotel Monaco made every effort to make us feel warm, welcome, and satisfied. The hotel is centrally located in the CBD and we found everything within a few minutes walk. I'm not sure how they pulled it off, but they also arranged for perfect weather during our visit - many thanks. We look forward to seeing you again.\n\nReview 24:\nWonderful hotel with friendly and efficien staff. Excellent service from reception, housekeeping to room services. Smooth and clean linen and beddings. A great place for a relaxing stay. Will sure come back!\n\nReview 25:\nArrived, but room not ready at time should be. Had to wait hours for it after cross-country flight. Internet didn't work well. Tub in bathroom had dirt ring around it, uncleaned. Waited over an hour for dinner order, never got it. The bedding was full of dust mites, to which I am very allergic. Shortly before midnight, took bags and left to go a block to the Fairmont, which was excellent.\n\nReview 26:\nThis is an wonderful hotel and an excellent value. There are many charming aspects to the hotel, as other reviewer note. But the best thing was the service. Everyone here was extraorinarily helpful; they really went the extra mile to make our trip enjoyable!\n\nReview 27:\nThe staff was courteous, helpful, and cheerful; the decor was elegantly funky (and comfortable); and the amenities were nice (and the kids' welcome gift was delightful and just right for our adventures in the city). The location, right across the street from the main library, was convenient to many of our travel spots. Bring comfortable walking shoes because most places are within a decent walking radius, but some of those hills made us pretty tired after we hiked them several times a day! There are several free bus options within the business district to help you get to spots a bit further away, such as the Space Needle, or if you don't want to tackle those hills. We enjoyed the wine hour each evening before dinner, the kids enjoyed the popsicles each afternoon (esp, because Seattle was experiencing one of it's hottest heat waves) and we all loved our room goldfish. Beds were comfortable, room was not terribly spacious, but it was fine as we were there mainly to sleep. We received a very good rate by contacting the hotel directly. We are going back next summer and will be staying here again.\n\nReview 28:\nWhat a wonderful hotel to stay when in Seattle. The room was well appointed and the bed very comfortable. It's location is perfect for walking to Pike's Place, restaurants and the waterfront. Can't say enough about the staff. We, definitely, will stay there again when in Seattle.\n\nReview 29:\nI just got back from a three-day stay at the Hotel Monaco Seattle. The bed was very comfortable; the suite was very spacious; the bathroom was very clean. The morning after the first night of my stay, I was sitting at the desk in my room and noticed a very foul odor. ( I had just showered, and all of my clothes were freshly laundered, so it wasn't me.) As I explored, I discovered that the smell was coming from the carpet and the upholstered chairs. One of the chairs had a dark stain on the seat. I don't have anything against pets or pet owners. But I do have a big complaint when a hotel doesn't clean up and disinfect the room adequately after a guest (canine or human) urinates and/or defecates on the carpet or furniture. This was my fifth or sixth stay at this hotel. It will be my last.\n\nReview 30:\nI came to Hotel Monaco on a solo trip, only for 2 nights, but had a wonderful experience! The hotel was located in a very easy-to-find location within walking distance of all the popular attractions I wanted to see. The hotel staff was very friendly & helpful and I LOVED my room. I can't wait to come back!\n\nReview 31:\nIf you want a nice room in Seattle in the summer you'll pay for it but this place is worth it. Very knowledgable and accomodating staff. Extremely comfortable bed with very nice linens. I'd come back!\n\nReview 32:\nFirst I admit, I'm a huge Kimpton fan. They just have such a fresh approach, and they have a handle on how to make guests feel special. The Kimpton rewards program (called InTouch) is worth joining. They have a great wine hour along with a non-alcoholic selection for those so inclined as well as for the kiddies. The loaner program of a pet goldfish also was a huge hit. The room decor is trendy and unique. This is the third city where we've stayed at a Kimpton, and our family will seek them out wherever we stay.\n\nReview 33:\nThis was our second time staying at this hotel. The lobby is charming as are the rooms. We were able to get an upgrade when we checked in for $20 to a beautiful king suite. The staff couldn't be nicer. We had dinner at Sazerac and the food was very good. We usually don't eat at hotel restaurants, but we arrived late and decided to give it a try. We were definitely pleasantly surprised. Great service and food and plenty of choices. The complimentary hot chocolate with marshmallows and chocolate chips was a nice touch during the holiday season. We would definitely stay here again.\n\nReview 34:\nWe got a very good deal on staying here through a site like Priceline and were really happy with the place. Such great service from the start and right throughout our 2 night 3 day stay there. The staff even wrote down bus directions for us to get to Alderwood Mall etc. The room and bathroom was clean and comfortable and really felt like luxury. Location was perfect. Just a short walk to everything Seattle has to offer... the only qualm we had with the place is room service. Our breakfast was late and pretty much cold when it arrived. They did, however, call to let us know if would be late and that there had been a problem in the kitchen.\n\nReview 35:\nI added the $1 breakfast deal. In truth, the breakfast voucher is only worth $11 credit in the restaurant. I had egg whites, tomato, toast, juice, and coffee. The cost was $24! With my breakfast voucher I still owed $14... This was NOT a good deal. (the hotel did remove the full charge for the breakfast after complaining, but I did not use my other two vouchers for my other two nights stay after my first costly experiance). The hotel is great, the restaurant is not.\n\nReview 36:\nStayed here for business this week for two nights. the rooms are not designed for doing any work in at all. When I enquired if there are desks, I was told \"No\" The restaurant was disappointing, really below expectations. Great for happy hour, but just dont eat there. Overnight parking charge - extortionate. Front desk staff - need to be more customer focused. They dont seem to care about helping guests. Overll, there are several better hotels I have used in Seattle and I recommend one of those\n\nReview 37:\nI have stayed here multiple times on business and pleasure. Everytime is amazing. The staff is always friendly and accommodating and the rooms are great. Free WiFi in the room for intouch members (sign up for free). The staff and environment always makes me feel like I'm in luxury, but without any snootyness or snobery. Plus...every night at 5pm they have wine hour which makes for a perfect starter to the evening events :) I have also stayed here with my 3yr old son and this place is great for kids. They greet him with a little plush toy upon entering and always have his kids leopard print robe ready next to mine. To top it all off, they give him a pet goldfish in the room that he always gets a kick out of.\n\nReview 38:\nExcellent decor, very welcoming,friendly and helpful staff. Sazarac restaurant was great for lunch and happy hour! Decor and ambience very appealing. Location great for walking to all the downtown attractions.\n\nReview 39:\nEverything was grand!!! My first time to take my Bandit to the city, she and I LOVED it!! Everyone was so nice, she got a bed and treats in our room. She is a very special 3 year old Papillon. Her and I got to wear our fur coats as it snowed during our stay. She got to meet alot of great other dogs and people :) Thank you! We will be back! Kym St.Clair\n\nReview 40:\nWhen I travel I enjoy staying at the Kimpton properties. I prefer the boutique style properties as opposed to the standard cutout business variety. My first stay at the Monaco in Seattle and I was not disappointed. Good location for me, great room, shower, flat screen and room service. The attached Sazerac bar and restaurant is a nice place to relax, especially during happy hour. Good appetizers and great wood fired pizzas.\n\nReview 41:\nI have nothing but good things to say about the Monaco. We spent 2 night there before we went on an Alaskan cruise. The hotel is a short walk from the Pike St. Market and just a few blocks in the orher direction from the Ferry Terminal. The rooms are clean and spacious and the service is excellent. They have a complimentary wine tasting in the lobby every evening and you can even get a goldfish delivered to your room to keep you company if you like. The Sazarac Restauraunt is located on the first floor. The food and service is decent and they have a nice happy hour with inexpensive appitizers. I would say if you are flying into Seattle don't bother with a rental car. Valet parking at the Monaco is $35 per night. Take a shuttle in from the airport. The city has a good public transportation system, the busses downtown are free, and cabs are easy to find.\n\nReview 42:\nThis hotel is a Kimpton, so the design is whimsical and the vibe is fun. The staff is young and casual, and I can see how this can be a problem when the hotel is busy, but during my stay they were friendly and helpful. My group reserved two rooms, and they gave us connecting rooms without a fuss. It was not a busy week. The rooms are a decent size, not huge but pretty average for a city hotel. The beds are nice and the bathrooms are clean and bright, though the pocket doors are less than ideal for a busy bathroom. The room design is bright and cheery, and there's a flat panel TV. The location can get a little noisy, but I was fine on the 5th floor. The location is convenient and walkable to attractions such as the new central library, SAM (the art museum), Benaroya Concert Hall, and Pike Place Market. Parking is steep at $29/night. The evening wine receptions were very popular.\n\nReview 43:\nThe rooms are clean, the location is perfect (close to pike place and shops, but still easy to drive to Alki Beach, etc), and the service was impeccable. A really nice value added option was the 50 cents for either drinks or breakfast (we picked breakfast) that you can opt into at check in. They served us hot croissants, juices, teas, fresh fruit, etc. Also, we traveled with our little dog and they were so nice - they left her dog treats and a water bowl in the room and offered to doggy-sit her (first hour free, nominal fee thereafter). I would go back in a heartbeat!!! !\n\nReview 44:\nWorking with Hotel Monaco was fantastic, Ariela was amazingly helpful with changes and altering the block of rooms and the dates of everyone coming into town. While at the hotel, the staff was super helpful and incredibly friendly. The rooms were comfortable and beautiful. We would recommend them highly for working to make your event wonderful!\n\nReview 45:\nThis was my first experience with Hotel Monaco and I was more than pleased. It was a little piece of heaven each and every day of my stay in Seattle. Loved, loved, loved my chitah bathrobe. The staff could not have more pleasant and helpful. My bed was like sleeping on a cloud...I will definitely be back\n\nReview 46:\nWe stayed at the Monaco Seattle recently and we are already planning another stay at this hotel. You get excellent customer service from the moment you step in to the front desk to the end from every hotel employee. The rooms are lively, spacious and every detail for the well being of the guest has been taken into consideration. The hotel is centrally located and walking distance to all important attractions, restaurants, coffee shops and shopping. Parking was expensive, we were lucky enough to find a space by the bar window every night. Awesome place and customer service!\n\nReview 47:\nSelected by family members for the post-cruise overnight wind down before cross country travel the next day. The cruise was port intensive and no one was looking to tour Seattle with a lot of luggage. What we really needed when we got off the ship was a nap!. The front desk checked us in at 10 am and apologized that we were not on the same floor. They even had a goldfish and animal print robe ready and waiting for the grandchild. Room: tasteful and excellent bedding. (Monaco Suite). Bathroom: airy and spotless. Minibar: coupon with check in for $10 in goodies (minibar snacks are off limits after a disgraceful pigout resulting in a god-awful bill). 20% discount for riding AMTRAK + taxi voucher to train station. 2 blocks from light rail. 1.3 miles to cruise terminal. Excellent restaurant. Service oriented and professional staff.\n\nReview 48:\nThe bed had Frette linens and was comfortable. The sheets had some stains and a hole. The room was large and the bath nice, but there was a constant noise all night long and I couldn't figure out what it was. We were on the top floor so I settled on it being noise from the roof. Other than that, it was a pleasant stay. No view on the back side but I was warned. I wanted a higher level and that was all that was left.\n\nReview 49:\nI agree with all ot the previous, positive comments on here. So here are some additional tips. Sign up to be a Kimpton In-Touch Member and you'll get $10 to \"raid the mini bar\" upon your arrival, plus free internet. Also, The Monaco has a very small gym in the hotel and your room card will get you access to Gold's Gym (2.5 blocks away). It's a smaller sized gym and the equipment is great!\n\nReview 50:\nWas there for one night for a quick business trip. Loved the little touches like the goldfish and the leopard print robe. My only complaint was that the Wifi was complimentary, but not the Internet access in the business center. Other than that, it's in a great location across from the library and the service was fabulous.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25664, "query_start_index": 25666, "query_end_index": 25666, "truncation_seperator": "... 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{"id": "101352", "pid": "101352", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I were very disappointed in the Hyatt Maui. This hotel is highly overrated and very expensive. The grounds are lovely but the rooms need updating. Our room was average size but the bathroom was very small (shower is in the tub with a plastic curtain) The maid service was lax. Our floors were dirty and we had to ask for soap and turndown service...all this for $500 a night! (be sure to inquire about additional hotel taxes) The balcony was VERY small with a tiny triangle-shaped table...not a relaxing spot to sit. The pool is nice but too small for such a large hotel. The chairs were so close to each other it was difficult to put down your pool bag and inconvenient for people to walk around. If you're looking for a nice beach walk toward the Sheraton. The parking was frustrating. The spots were small requiring most people to have assistance when parking. We frequently had to drive around waiting for someone to leave. My suggestion is to walk through the grounds but stay in Wailea.\n\nReview 2:\nThis was our first visit to the Hawaiian Islands and the first hotel we stayed at. As the title stated I have no real complaints...the rooms were clean and the resort common areas were well kept. As another reviewer stated it is undergoing renovation so there was some scaffolding and drop cloths around which of course detracts considerably from the ambience. I did not notice the noise though we weren't there that long. The staff was very gracious and helpful..no problems there. My biggest disappointment was the pool...it was very difficult to get into and out of especially for someone my age. The beach is non-existent which was another huge drawback for us as we expected great beaches in Hawaii...not the hotels fault though. All in all I would recommend it but not highly. There is a golf course on the premises but we did not play so have no comment there.\n\nReview 3:\nI would not recommend this hotel. We stayed here on our honeymoon for a week and found ourselves standing in line for checking in, queueing every morning to be seated for breakfast, dismissive staff, tagged every morning for use of the pool, hundreds of people, mediocre rooms and what I will remember forever is the bird droppings everywhere! The breakfast room and all the dining rooms are open air so everywhere you sit there are bird droppings! Watch the backs of the chairs!. It puts you off your food. There are literally hundreds of people here and you're treated like a number. There are copious amounts of food here for breakfast and lunch and dinner portions are huge but although it looks good there is little or no flavour due to poor quality ingredients -fruit and veg with no flavour. Meals are expensive too. Also there is a daily charge for parking and gym whether you use them or not. There is no luxury and its not a romantic place, I was very happy to be leaving after a week, in fact I couldn't wait.\n\nReview 4:\nWell we arrived here to celebrate our honeymoon, come to find out this hotel doesn't guarantee you your room or bed that you pay for in advance, for example we payed for a deluxe ocean front room with a king bed. We got a partial oceanfront room with a queen bed. The front desk acted like this was our problem and not there problem. We even asked to speak with a manager and she wouldn\u00e2\u20ac\u2122t even look me in the eye. Trust me we are easy going people, this is the first time we felt it to be necessary and justified to post a bad review. I think this hotel claims to be a 4-5 star hotel, not hardly they are a 3 star hotel. We even had to call a couple times to request to have our room cleaned. This kind of stuff is acceptable when staying at a hundred dollar a night hotel, but not when paying three times that amount.\n\nReview 5:\nWe stayed here over Spring Break with our 4 children ages 16,14,11 and 8. The location is great, hotel is beautiful, but if you don't go down and reserve a chair by putting your towel and stuff on it by 7:30am you won't get a chair. Everything else about the hotel was great. My kids loved the water slide and waterfall. They also loved the penguins and birds throughout the lobby. We did the star gazing tour one night which was really neat. I would recommend this hotel. We had dinner one night at the restaurant Sonz at Swan Court and it was one of our best meals. We were able to get the family rate which comes with connecting rooms, so the kids are right there and their room is about half price. You can't beat that!\n\nReview 6:\nChecked in Oct 7 for a 5 nite honeymoon stay. Checked out Oct 8 and moved to the Four Seasons for a real honeymoon free from scaffolding and hammering. Very dissappointed.\n\nReview 7:\nIt's like they had it waving in a banner from the front of the hotel. The hotel is in poor repair. There is paint and plaster falling from the ceiling at the check in desk. There is mold and falling plaster in the corner of my room. I'm tempted to pull down the decorative shower curtain before I use it tomorrow it's that gross. There have got to be other hotels out there that will do better for the money. I'm stuck here for a convention, so it doesn't do me much harm. I'd be ticked if I'd paid for this myself.\n\nReview 8:\nThis particular Hyatt offers a buffet breakfast that is an ideal setting, but for the price the overall offerings were fairly mediocre, and the large dining room, which has a spectacular view, was marred by the obvious lack of basic maintenance (major chipped paint on the metal railing between the food area and the dining floor, clearly visible and obviously old 'dings' on the large wooden doors that open toward the ocean, and other signs of wear and tear that just don't jibe with the Hyatt Regency standards we've come to expect).\n\nReview 9:\nMy wife and I stayed 4 nights at the Maui Hyatt Regency and loved it. Staff was courteous and helpful, food was very good and the full ocean room view outstanding. The breakfast buffet was one of the best anywhere, and well worth the price. We were able to land a deal of book 3 get 1 night free, and free breakfast buffet. Room was not huge, but adequate for our needs.\n\nReview 10:\nThe Hyatt Regency Maui certainly has a good deal going for it: beautiful grounds, a great location at Ka'anapali within easy walk of the other resorts and Whaler's Village, reasonably well-kept facilities, etc. But unlike most of the competing properties in this price range that we've stayed in previously on Maui, Kauai'i, and the Big Island, I wouldn't return here. There were just too many irritations caused mostly by inadequate attention to detail by management, such as a long wait to check in (no priority for Gold Passport members, although there were few other people checking in when we arrived, just a shortage of front desk staff), long waits every morning for breakfast at the Swan Court, and the postage stamp-sized self-parking lot that's always full. And this was low season -- one hesitates to imagine what the hotel must be like at busier times of the year. Our \"de luxe\" ocean view room was comfortable but not remarkable in any way, and the bathroom was cramped and unvented.\n\nReview 11:\nRooms were large and well-furnished. Hotel had great access to Kanapali via paved walkway for shopping and catching trolley to Lahaina for more shopping, excursions. Restaurants in resort area were very expensive--much more reasonable in Lahaina.\n\nReview 12:\nI was looking for a Maui Hotel that had a great location and just the right amount of amenities. I wasn't interested in paying for \"show,\" but I didn't want to feel like I'd missed something either. Who knows, this could be my only trip to Maui. We wanted to relax, be treated well, and get a feel for the Maui experience without spending more than necessary. We also wanted to be close to the \"off-campus\" things we wanted to do (sa. scuba diving.) We were blown away. This \"campus\" has enough going on that you could stay on site and be entertained for weeks! But, it's still understated, elegant, and serene. You can walk to other hotels/restaurants/entertainment along the river walk, take part in the Cirque show, shop, drink mai tais in the lagoon-style pool, stroll (my favorite) through the bird sanctuary/gardens, hang on the beach,..... and much more. Or, just be at peace with the beautiful scenery, ocean breezes, and room service, all at a competitive price.\n\nReview 13:\nI was at this hotel last week and it was perfect for our needs. I did NOT like the cartoonish lobby with penguins or the sheer quantity of people at the pool. I did NOT like needing a wrist band in order to get a towel. I did NOT like the hustle and bustle of Kaanapali. On the other hand the room was bigger then the one that we had at the Four Seasons. We had two balconies one ocean side and one landward. The bed was perhaps the best I've ever slept in at a hotel bar none. I liked the location as far as getting out to the snorkeling at Black Rock and Honolua Bay. Despite the quantity of people I felt that the staff did a passable job in being responsive. The price was right and I felt like I was getting what I paid for which is usually all I ask for in my lodgings.\n\nReview 14:\nStayed 9 nights in April on a 'post-tax-season' relaxation trip. Nice hotel, great location, good pool. Japengo (high-end sushi restaurant) was very good. The poolside casual restaurant not so good. Mountain view room in the center building had ocean views if you stood on the outside lanai. Only \"miss\" is the lack of cleanliness of outdoor seating --- open to the elements (and birds), and there does not appear to be a concerted effort to clean up the bird droppings. Mentioned it to the front desk to bring to management's attention early on, and nothing was cleaned during the rest of the trip. Makes for hit or miss seating opportunities if you're looking for ocean view shaded seating, and I'm sure that there are health issues involved as well, since many of the chairs/tables are used for food service in the morning (coffee bar seating) and dinner (Japengo). The only real flaw to an otherwise good stay.\n\nReview 15:\nWe just spent 5 nights in an ocean view suite and loved it. After spending 6 nights at the Hilton Hawaiian Village we came to Maui. What a difference! Not only is the island better but what a difference in hotels. Better pools, better rooms, better service and the regency club at the Hyatt is much better than the Diamond club at the Hilton. The Hyatt in Maui is great for family vacations. The pools are awesome - they allow the parents to relax while their kids are in plain site having fun in the water. The staff at the Hyatt is great. They cater to your every need and always have a smile on their faces. The Regency Club had great breakfasts, snacks and beverages during the day and appetizers and desserts in the evening. The only downside was they no longer provide free drinks in the evening. Overall, this hotel is great, just a notch below the Grand Hyatt in Kuai.\n\nReview 16:\nThis review is for the breakfast buffet. Having been to many at resorts, I have to say this had the poorest selection. This bares no reflection on it being a beautiful hotel, it just wasn't worth the price of the buffet. They did not have any of mynfavorites. I love eggs benedict and they discontinued offering it but did not update their website menu. Also, no waffles or whip cream. No lox that I love to put on my bagel. The Kea Lani resort buffet in Wailea is wonderful which was basically the same price.\n\nReview 17:\nMoldy is the best word to describe this place! Despite being in a no smoking room there are people smoking cigars and cigarettes all around us! The room is old and dirty and smells like mold! And it is over 300 a night for this! I have never written a review before but this place takes the cake. I'll be attempting to book the Marriot or Sheraton tomorrow. And checkin takes FOREVER! Parking is a hassle! I loved the Hyatt in Waikiki but this is really no comparison!\n\nReview 18:\nWent to the New Years Eve Luau. Half hour lineup before getting in, expensive, watered-down drinks, lousy food. Good waiter, so-so show. Avoid. It's a Luau Processing Facility, not any kind of a memorable experience.\n\nReview 19:\nSpent four days at the Hyatt Regency, Maui in March. The weather wasn't the greatest the first two days- The hotel was wonderful I took a package called 3 for 3 which included breakfast buffet and car rental. ( I did pay a little extra and upgraded the car to a convertible which I would recommend) When I checked in( I am a Hyatt Gold Passport member) they gave me an upgrade to a room with a ocean view. Very nice. I asked for a refrig. in the room and they sent one within the hour. The pools are very nice and the grounds are very tropical. Lots of chairs around the pools and on the lawn facing the ocean. Not much of a beach there, but no problem to walk down a ways toward the Westin and the beach is much nicer. I have stayed at the Westin and the Sheraton Maui and would definately stay here again.\n\nReview 20:\nThe hotel is very old and outdated. Our \"partial ocean view\" did include a sliver of ocean, if you went out on the balcony and twisted your neck. Most of the view was parking. The package deal includes a \"wonderful buffet breakfast,\" and with 800+ rooms, and 2 hostes' seating tables at the swan court (small restaurant area) make sure you are not hungry in the morning. You will wait a LONG time! There is a second restaurant if you want a pre-packaged meal wrapped in plastic that you pick up yourself cafeteria style. We were there a week and the beach was closed 4 days with sharks in the water. There isn't much of a beach anyway, only a few feet of sand and they charge $25/chair if you want to sit on it.\n\nReview 21:\nthere are penguins, cranes, flamingo, swans....parrots, koi fish and multiple ponds and waterfalls. It is so beautiful! the pool is fantastic- the waterfall grotto bar is awesome. the luau at this hotel was one of the best around - food and drink were both great the location of the hotel was perfect...the rooms clean and comfortable the restaurants had delicious food=-and the staff was friendly and extremely helpful all around the hotel -parking is usually full in the self-park lot, but they will valet park you complimentary! nothing but good things to say about the hyatt in maui!\n\nReview 22:\nWe spent our 50th wedding anniversary at the Hyatt in Maui on September 2, 2011 and it was absolutely wonderful. We had been there years ago when our children were small and loved it then and wanted to return for fun memories. The hotel service, spa, and other amenities were tops and we enjoyed the buffet brunch each morning as well as the pool area for food. The hotel is beautiful with many beautiful flowers, and beach area was clean and restful and service in every area was #1. Whether 50th or any other occasion, The Hyatt Maui is the place to be.\n\nReview 23:\nSince we saved on our airfare we decided to live it up and choose to stay at the Hyatt. In our 10 years visiting Maui it was one of the worst hotel experiences ever. We had a cockroach experience within 2 minutes of entering the room. Then slow to no wifi was a big issue as my husband needed it for work. While the main oceanfront room area was nicely appointed - a zen feel- only one person fit on the small balcony. The bathroom was dark and tiny with holes in the doors. The \"snack bar\" took up an entire counter space in the bath/dressing area and you couldn't move it. This is definitely not Hyatt quality - I've stayed in nicer rooms at the Hampton Inn! Our daughter did enjoy the lava tube slide but we found the pool much too noisy, crowded and expensive. After 2 nights we were grateful that West Jet Vacations was able to check us into the new resort in Kaanapali. Making our worst accommodation the best ever.\n\nReview 24:\nCheck in was slow waiting 10 minutes. Lobby was an open concept with live penguins and parrots. The pool area was crowded with kids and large groups which is expected based on the property size. Room was nice with oceanfront view; room was very tight for four with outdated and worn furniture. Water pressure was an adventure losing pressure to zero then full on for no apparent reason. We attempted to stage our showers in the afternoon did not make a difference. Food service was fair, although nothing compared to mainland Hyatt properties. We stayed at the Marriott Wailea and Sheraton Kannapali Beach prior to and after this stay considered superior.\n\nReview 25:\nJust not what I expected after reading reviews on this site. Average room,fair view, hotel and pool areas definitely need some updating. I think for Hawaii, it must be okay, but I was not impressed. Food fair, butI did go to a restaurant that was absolutely to die for and I cannot remember the name of it! My husband will and I shall post back in the forum. We stayed 6 nights and I never even put my bathing suit on!!! It was extremely windy and the oceaan was FREEZING!!!!!!! Hotel employees do not bend over backward to help you (not rude, just not friendly). I wouldn't pay aagain to go to this resort or to be honest. anywhere in Hawaii....tooo many nice places in the Caribbean!\n\nReview 26:\nthis is one of the best Resorts on Maui save for the Ritz Carlton. Gorgeous grounds, lobby, pool, near the Ocean. I had partial ocean view, spectacular, be awakened to tropical birds and the pounding surf. Deals can't be beat such as third night free and get the breakfast included, great breakfast buffett, you won't need to eat lunch. For activities use the expedia folks, very helpfull. Just go here and you won't want to go anywhere else. I stayed at the Outrigger in Oahu and it made that place look like a dump\n\nReview 27:\nWe went to the pool to get our towels from the counter and when we went to sit on them we found a giant, fresh blood stain, probably from some womans period. The towel had not been washed as it should have and then it should have been thrown away!! In my bed i pulled the covers up to my chin to sleep and found a long line of fresh blood on the rim of the blanket that is closest to your face. Having blood is unsafe and toxic and can carry blood borne pathogens. Finally, when i went to check out my rate was raised 100 dollars. i told them that wasn't the rate given to me,but they said it was my fault because i didnt get the email telling me they changed it. i checked the email i have to theirs and they sent the email to the wrong address!!!! he still blamed it on me. the beach there is surrounded by reef and you can't go in the ocean. head down and stay at the westin or sheraton. their beaches are people friendly, and their hotels are much classier and safe.\n\nReview 28:\nMy family and I stayed at the Hyatt Regency in Maui, a 4 and a half star hotel. Over 20 years ago, my sister and I stayed there, and it was gorgeous. Now, the hotel looks the same as it did in the 80s. Staff is friendly, and they claim they did a $19 million renivation, but it looks like they just replaced some of the furnature. The walls, ceiling, doors, patio furnature, etc are still from 1980. It is very load at this hotel. What made the experience more enjoyable was the birds in the lobby. If you are looking for a serene hotel, this is not the hotel for you.\n\nReview 29:\nWe arrived at the Hotel Aug 25, 2005, our first time to Hawaii and after reading many reviews I expected to be awe struck, I was not. Indeed the lobby is initally grand with the outdoor/indoor effect with the tropical plants and animals, but upon closer inspection it looks like it has not been updated since the 1980's; uncared for wood trim and fading mirrors. I expected the high prices but not the unhelpful disposition of some of the staff, my family and I booked with a package deal and they treated us like free loaders, I assume because our package included such things as breakfast, room upgrade and rental car, maybe if we were paying alacart they would have been more gracious, but in my opinion they need extra training in hospitality. I have been to plenty of hotels in the Carribean and feel the staffs to be far more courteous and friendly and the hotels to be more modern and updated. I was highly disappointed in the Hyatt. I have to say the few reviews I read before my trip that gave poor reviews about the Hyatt were quite accurate.\n\nReview 30:\nDefinitely the best Hotel I have ever been to. My wife and I for our Honeymoon had the package with the breakfast buffet in the Swan Court. Just amazing. We ate at Spats Trattoria one night and the food was excellent and a lot cheaper than expected. It was still expensive but so where near as expensive as I thought it was going to be. Great room service, Amenities among other things. The massage at spa Moana was amazing. The beach right out front was okay but just a short walk (2 min) and the beach was great. the pool was awesome especially the water slide. We also loved the \"Zoo\" they had there. You can easily charge drinks to your room. The best Hotel Ever! !\n\nReview 31:\nI think this is the most beautiful place in Kaanapali. Nice big room overlooking the ocean! Nice gym, thye have their own Luau, nice extensive pool. ANd they have a nice waterslide! I love their breakfast buffet as well.\n\nReview 32:\nThis is a tired old hotel that is ruining the brand that Hyatt spends a fortune polishing. When we looked at our room, which I insisted we do after the previous two hotels booked by our travel agent, I immediately told them no. I asked for another hotel but all were booked up and the Ritz Carlton closed for renovation. So, give me the best room you have and they did for an addtional $350.00 a night. Corner suite not awful but with a 70's Holiday Inn bathroom and interminable noise from the hallways and the luau outside and down six floors. It is obvious that the owners here are just milking the place for everything it's worth. Turndown service every other day? Really do yourself a favor and stay somewhere else. This is a terrible place in terms of value for money. You would be much better off with another less expensive place as you will not get any benefits from staying here. Never Again.\n\nReview 33:\nWe just spent nine nights at the Hyatt and it was a tremendous disappointment. The beach is truly awful .. the water is full of large rocks which scrape and bruise and the surf itself is muddy and brown. Neither we, nor our children, wanted to go in the water and we ended up renting chairs at other hotels. (Further up the beach, near the Westin or Sheraton, the beach is excellent.) The hotel itself was very poorly run. Keys didn't work, wrong things were delivered to our room, the bathtub was dirty (and one quarter full of some other guest's last bath) service was shoddy and lines at the front desk endless. The hotel apologized so many times that we ended up with three gift baskets -- nice, but a well run hotel would have been far more appreciated, especially at the price. There are several better hotels on Kannapali, stay away from this one!\n\nReview 34:\nGrounds, Pool and Tennis Courts were great but overall this place is badly overpriced. Rooms are in need of everything...primarily in need of DEEP cleaning. Also, rooms are outdated, have inferior bathrooms (with a mold problem), poor bedding, etc. The $15. per day service fee is a slap in the face after being nickeled and dimed literally to death. I reserved a room for 4 with 2 beds and was given a king with pullout sofa. The front desk rep appeared offended when I requested what I had reserved! This same guest rep, with his \"Motel 6\" attitude, did not have the courtesy to even say thank you at check out! The best thing about our 10 day stay was the breakfast and the personel handling it. I will not return and will not recommend this property.....NOT THE HYATT STANDARD I EXPECTED!!! (and it was not just us, there were many complaints heard throughout our stay). Other than that, we love Maui, and will return to enjoy the Island with accommodations more to our liking.\n\nReview 35:\nOur trip was a package through Costco so we expected nice amenities. What we got far exceeded our expectations. The rooms were ocean front, clean, and well appointed. We slept with the sliding doors open so we could hear the waves. The hotel had several places to eat included a very good restaurant open to a lagoon and under a waterfall. The service everywhere on the resort was top notch. The staff all seemed quite happy and also seemed genuinely interested in us. It felt like personal service everywhere. The hotel is in a good spot on the beach with pool and cabanas right there as well. The drinks were a bit expensive compared to ones just down the beach but were good. We had free internet included in our package and that was the only bad part of the trip. You have to establish a connection every time you access the internet and it failed more times than it worked. Every time it failed a screen would come up trying to get you to upgrade to paid internet acccess. After a few days, we usually gave up if it took more than 30 minutes (often) to connect..\n\nReview 36:\nWe stayed at the Hyatt regency while we were honeymooning in Hawaii. This place is AWSOME!! The grounds are so perfectly kept and the animals are beautiful. Every morning we ate our free breakfast (came with the honeymoon package) by a waterfall that was to die for. I would definitely recommend the breakfast buffet EVERY morning!\n\nReview 37:\nWe have traveled to many different destinations around the world and both agreed that the Hyatt Regency in Maui was one of the most fantastic hotels we have ever stayed in. Besides it being one of the most beautiful hotels I have ever seen, the customer service was beyond excellent! My boyfriend and I both work in the service industry and were amazed and beyond satisfied by all the helpful and friendly hotel staff! We happened to be customers of Aloha airlines when they shut down and the staff at the hotel were nothing but helpful to us. Some of the most delicious meals we had on our vacation were in the restaurants located within the hotel and we received some of the best service we have ever had. I highly recommend the lobster spring rolls in the Cascades restaurant! I highly recommend this hotel to anyone traveling to Maui. It is conveniently located, but alot of times, we were so pleased with the amenities of the hotel, we didn't want to leave! The property is gorgeous and the array of exotic birds around the hotel were fantastic! I especially liked the penguins in the lobby!\n\nReview 38:\nBring your wallet to this hotel where they charge you $15.00 a day to a park your own car, $10.00 a day to have a microwave in your room, and $75.00 a day if you want to upgrade from your basic reservation so you can access breakfast and snacks in a PRIVATE club. I got charged for touching the snacks, and opening the minibar, evn though I did not use any of thier closely monitered treats. At registrion, they warned me that the snacks are on a weigh sensitive display so even moving them triggers an automatic charge. I didnot beleive them. This is a sad reflection of the greed that permeates the hospitality industry in Mauai which seemed more llike the \"hostility\" industry. I have complained to COSTCO Travel who booked my nightmare for me, and will contnue to tell everyone I know.\n\nReview 39:\nWe just returned from a six night stay at the Hyatt Regency in Maui on April 7th and can't say enough nice things about the hotel and the staff. We were treated with such care and the staff seemed to really care about whether or not we enjoyed ourselves. The beach was lovely and the location of the hotel is great for everyone (families, singles, and honeymooners). I would go back in a heartbeat!\n\nReview 40:\nMy husband & I recently stayed at the hyatt for 8 nights and we had a wonderful time. We stayed in the deluxe ocean room, we had a great room with a fabulous view. The breakfast at swan court is great and worth the wait. We could not fault the service, all the staff were very professional and very helpful. Gael from expedia was absolutely fabulous I can't give her enough praise she assisted us with booking in all of our activities during our stay. We will definitely be back.\n\nReview 41:\nMy wife and I weren't at all impressed with this resort. We went from the Grand Hyatt in Kauai to this resort in Maui on the same trip and were very dissapointed in the cleanliness and atmosphere of the resort. The rooms were dark and depressing. The Hyatt Reghency is supposed to be in the same class as the Grand Hyatt but there is no comparison. We were so dissapointed we checked out after only 2 hours and went to the Grand Wailea in South Maui. We were much happier at the Grand Wailea and the beaches are nicer down there as an added bonus. Is the Hyatt Regency nicer than some of the surrounding resorts in Kanapali? Maybe, but my advice would be to stay at one of the resorts in Wailea and avoid Kanapali altogether. If you've vacationed in both, as I have, I'm sure you would agree.\n\nReview 42:\nStarting with the welcoming check-in personnel, the helpful commentary during the escorted first trip to our waterfront room and the gracious attitude throughout our five day visit, this resort exuded the \"aloha\" spirit and friendly attitude that makes a stay at this Hyatt a truly relaxing and happy one. Maui is wonderful and this Kaanapali locale is a perfect headquarters for seeing the whole island. Recommended highly.\n\nReview 43:\nOur room was a little dated but was very clean. Terrible view over the roof however. The bars and restaurants at the hotel were fab and the staff were wonderful\n\nReview 44:\nHaving had one bad experience we tried it again chocking it up to the restaurant being busy....on the second visit it was not busy and worse service....possibly the worst service of any restaurant I have ever eaten at.\n\nReview 45:\nThe Hyatt in Kaanapali was a great honeymoon for us. The hotel itself was spotless and very well kept. We were a little concerned with the resort as we were looking for a couples only resort. That was not a problem at all! They have seperate pools and areas, which are on the other side of the resort, for children so you really don't even notice. The restaurants are wonderful. It's within close driving distance to many other restaurants and excursion locations. The only negative thing that I might say is that the beach is very narrow but not a big deal unless you are going to lay out on the beach. We will for sure visit them again!\n\nReview 46:\nStayed for New Years and had a great time the property was like heaven and so was the service.\n\nReview 47:\nThis hotel from the drive way was AWESOME. As you walk in, you look up and are in awww. Large open atrium that shoots to the sky. The staff was great. The agent that checked me in (Alex) was helpful and very pleasing. The room we got was nothing less then amazing, clean, balcony, and ocean view. Hyatt Regency Maui was the highlight of our vacation. Thank you all from Santa Barbara. See you again!\n\nReview 48:\nMy family and I stayed here recently and overall we thought it was fine. If you like smaller, boutique hotels this is clearly not the place for you. That said, the grounds are absolutely lovely, and we all enjoyed seeing the penguins, flamingoes, parrots and other wildlife that live at the hotel. The hotel's beach is not the greatest; it's small and very rocky. But you can walk down towards the Sheraton and the beach opens up quite a bit. The people are very friendly, the rooms are nice and the location was pretty central to all the fabulous restaurants and things to do on Maui. One thing that I think something should be done about: the line for the breakfast buffet is crazy long every morning; so I don't think the breakfast facility is adequate for the number of guest rooms at the hotel. The hotel food is quite good though, we especially enjoyed the Japanese restaurant (Japengo) which had very good sushi.\n\nReview 49:\nGreat for the family. Awesome pools, one for the adults and one for the kids. Around 5 waterfalls and a 150 ft slide, with a slide for the smaller kids too. Swim up bar in a Pirates of the Carribean type setting. The hotel grounds are so beautiful, great for romance and families to enjoy. Dont miss their luau too. Forget all the rest! If you go snorkelling, go on the Lahaina Princess. Big boat and great for families and those who get sea sick. If you want a great breakfast or a great local spot for nightlife, go to Java Jazz. That place is so awesome and has cool tunes while eating. Live music nightly with bar. Peace!\n\nReview 50:\nAbsolutely terrible customer service- lost our luggage, didn't care about it; couldn't call the front desk without being hung up on which meant when we wanted service we had to go down to the lobby; ordered champagne on our wedding night and it never arrived; ordered a place setting during our stay and it took over an hour for room service to bring it to our room; no hot water- you had to wait 15 minutes to get a lukewarm shower; when my husband complained about the service we were receiving the hotel manager was sarcastic and anything but apologetic. I spoke with many other guests at the hotel who had similar experiences. If you want a relaxing hotel to stay at, go elsewhere.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33583, "query_start_index": 33585, "query_end_index": 33585, "truncation_seperator": "... 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{"id": "148043", "pid": "148043", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe food and staff within this facility seem very nice. I am extremely unhappy with the party in the pizza joint directly below my room. The walls are vibrating and there is no excape. I contacted the front desk at 8:00 PM asking about the frequency of the event and when it would end. I was told the party was going to end at 12:00 AM, but I am still writing this now (2:00 AM). I am not certain if I am going to remain within this hotel for the remainder of my trip, but no other rooms are available in this hotel this evening.\n\nReview 2:\nLoved our stay at this hotel. Although the rooms and bathrooms are small and need some touching up, the atmosphere, location and evening wine reception are great! The hotel is whithin walking distance of all the attractions in Old San Juan and you don't need a car. The mojitos at the tapas restaurant were great too! Would stay here again.\n\nReview 3:\nSpent five nights here; group had three rooms. Location is great in middle of Old San Juan. Atmosphere was great. Our group ranged in age from 27 to 77 and we all enjoyed. Amenities in room very good as was complimentary breakfast, beverages and manager's wine/cheese reception. However, thank goodness for glass inner door which blocks noise from restaurants. Black out curtains were wonderful. View from room 518 was nothing to brag about. Would not recommend room 503; next to elevator and noise was problem. Staff were all courteous and helpful........from breakfast waiters to room maids to desk clerks. Yes, it is expensive but did enjoy this upscale hotel!\n\nReview 4:\nI have stayed at three hotels while in Puerto Rico for 10 days. This is by far the best. It is a \"10\". It is in the heart of Old San Juan. You can walk everywhere, up and down the cobblestone streets. The food here is excellent and the staff are like your old friends. We had a suite for our family and we felt like we were in an apartment in Spain. They offer free internet and water. The third floor has a manager's reception each evening with wine and cheese. There is an \"honor\" bar available all day. You have about 100 choices of places to sit and relax in the breeze throughout the hotel. I felt like I was a home. The staff treats you very special and made sure we were happy throughout our stay. If you are used to 5 star accommodations, you need to say here! Also, there is valet parking!\n\nReview 5:\nmy husband and I spent two nights at the El Convento before catching a cruise. We paid for a suite and ended up with their cheapest room and no apology or reimbursement. Food expensive, room mediocre. Talked to several other people staying there and they were also very unhappy with hotel. When we arrived on ship and went to customer service desk to complain about the hotel, the hotel was one of the properties the cruise line booked with, there were other people also complaining about the same things we were. Emailed hotel when we got home but to no avail, same with cruise line, just got a sterile reply about how unfortunate the experience was. Never again! !\n\nReview 6:\nMy 16 yr old daughter and I visited early in December. We were pleasantly surprised that this was also the SoFo Food festival in Old San Juan. There were over 30 restaurants who set up outdoor bars, food samplings and bands. Lots of fun mingling in the streets and trying different local cuisine choices. We loved El Convento. Explore the hotel and some of the small terraces. We were always the only ones there and great for grabbing some quiet time with a book. Our best find however, by far, was the creme brulee at the Tapas Bar in hotel. A must try! This is the only place to stay in San Juan in my opinion!\n\nReview 7:\nThis was our second stay at El Convento, and it will not be our last. Our first was in July 2006. The hotel's charm, location, staff, service and food were all to our satisfaction. The wine and cheese reception was a nice surprise. The pool is indeed small, but is not billed as anything but a plunge pool, so we didn't care that it was small and used it often. The staff at valet parking are kind and helpful. We love interesting small hotels, and if you do too you will love this one.\n\nReview 8:\nMy wife and I travel extensively for work and leisure. We recently spent 10 days in Puerto Rico and stayed at 3 properties. We found all of them big on rates and low on service. This property was no exception. The front desk treated us as if we were first time travelers. We were assigned to a room that had a view of the side of an adjacent building on the 2nd floor. We were told we would have a bay view. Upon complaining to the front desk I was informed, in a demeaning way, that \"this was a city hotel\" and I should not expect a bay view. The staff was rude and unbending. I would not recommend this hotel if you are looking for a nice property with proper customer service. It was extremely overpriced for what they have to offer.\n\nReview 9:\nThis former convent is a well-restored and beautiful hotel at a perfect location for exploring Old San Juan. The ambience, service, amenities and comfort of the room were all superb. We walked everywhere in the area and returned each afternoon to the complimentary wine and cheese offered in the library. You could sit on the balcony and enjoy looking out at the old city and perhaps make new friends. Coffee, tea and an honor bar were always available. Free wi-fi and 2 computers in the library added to the comfort. This hotel is advertised as a luxury hotel, and my only caveat would be the bathroom. If you are expecting a large modern fancy bathroom like in the newer resorts, you will be disappointed. If you love old European hotels, you will be perfectly content with the marble tiled bathroom, Aveda products, fluffy towels and bathrobes. One of my primary room requirements is a quiet room. The thick, old walls made this extremely quiet at night. I would not recommend the tapas restaurant in the hotel but that is another review. We had a wonderful stay and would highly recommend this hotel.\n\nReview 10:\nWe spent 3 nights at the El Convento after traveling to other places in the Caribbean. The hotel is centrally located for exploring Old San Juan. Our very clean and tastefully decorated room was on the 5th floor with wonderful views and (to my husband's surprise) a really nice flat screen tv! The staff at the hotel was friendly and very accommodating. We were pleasantly surprised by Old San Juan and cannot wait to return. We spent 2 nights just walking around eating tapas and drinking our way thru the city. There is a very good Tapas restaurant right in front of the El Convento through the courtyard - I would highly recommend for a casual lunch (try their Sangria). We went to the Ritz Carlton one night to check it out but really wish we had just stayed right in Old San Juan - so much to see and do. I would go back to Old San Juan in a heartbeat, the nonstop flights from the States and the approximately to the airport makes Old San Juan and easy getaway destination.\n\nReview 11:\nBad experience first day--at tapas restaurant in hotel--we were ignored in an empty restaurant by the three or four young male waiters--we finally left without dining. The room was adequate, and the staff at the patio restaurant where we dined the rest of our stay fortunately made up for the bad staff upstairs. The location was good if you could figure out how to get through the maze of one way streets especially at night when police blocked certain streets off. Fortunately I didn't let the worst dining experience I'd ever had ruin a wonderful trip to Puerto Rico.\n\nReview 12:\nYou'll be happy at El Convento if yiou don't expect too much. The location is good and the history is here but the rooms smell musty and they have no ionizers to fix the problem. Their answer is to turn the AC down to 50 degrees. It's not very comfortable. Tonight there is a wedding and our room two floors above is reburberating. I am paying $700.00 for a cold and smelly suite with no sleep. Unfortunately, we also came at a time when the courtyard was being re-titled so we can't enjoy it for breakfast. Instead, we eat in a meeting room with no atmosphere. (and drink orange juice out of a carton- don't they grow oranges here??) The hot tub is old and the we didn't get our room cleaned until 4;00 pm. My husband is now saying that we should reconsider booking historical properties but we've had good success with them before. It is funney that they can get it right in Brazil but not Puerto Rico.El Convento is definitely NOT a luxury property. if you come expecting average service and simply enjoy old San Juan, you could be satisfied.\n\nReview 13:\nWe stayed at the El Convento for 5 nights (December 6-11, 2004). We were pleasantly suprised upon our arrival and our experience only got better from there. We stayed on the 4th floor and had a nice view of the bay. The room was clean and very quiet, and well kept during our stay. We were amazed that we couldn't hear any noise from outside the room. Our room was nicely furnished and the bathroom was very nice as well. The hotel jacuzzi/pool area was convenient and not busy, offering a good view. The evening wine/cheese gathering was wonderful including outdoor seating and view of Old San Juan and the streets below. We got a good room rate on LuxRes. Our only disapointment was that the breakfast that had been advertised to be part of the room rate was no longer included, with no apologies from the staff. But, our in-room fridge came in handy for our own breakfasts overlooking the courtyard. We really enjoyed our stay here. A perfect base for exploring Old San Juan on foot, as we did each day and night. Would definitely stay here again, and hope to! !\n\nReview 14:\nLoved this hotel. Exuded charm with beamed ceiling, open terraces, terracotta tile. Comfortable beds, good restaurant options within and nearby, nice staff. Definitely 'old world' feel but still modern enough to feel special. Too bad they don't have a spa. Location excellent for exploring Old San Juan for a few days.\n\nReview 15:\nThe hotel was lovely! Firstly, because it was our honeymoon they upgraded us to a suite which was great! The place was very romantic, and between 18:00 and 19:00 they have complimentary cheese and wine and grapes on the roof patio with a great view of the habour. I thought the place was posh, romantic and in an ideal location. We spent 5 days wandering round the old city which was magnificent. There is no way of getting lost there. The hotel has free internet which was very handy. And free bottled water, coffee and tea. I would definately stay there again and recommend to anyone.\n\nReview 16:\nReturned for yet another stay at this charming hotel. The location can't be beat. It is right in the middle of Old San Juan. The service is great, and personable. The food is phenemonel. I eat lunch everyday at the beautiful courtyard patio. Dinner can be a little pricey, but breakfasts and lunches are a must. Our room was overlooking the original San Juan square. My only complaint would be that it was a little small. Last year a reserved a Suite which was much larger. All in all, great hotel. Hope to be returning soon\n\nReview 17:\nWe got off to a very rocky start with many challenges along the way...but once Karen was involved the situation turned around.... Romantic and delightful surroundings...courtyard filled with magnificent trees and birds...the room had a small terrace in which to enjoy the evening air.... Wine and cheese reception every evening filled with abundant choices and the pool and jacuzzi small but on the roof top and a magnificent view of the old walled city and water. The convenience is superb you can walk for hours and have everything you need from shopping to dining to sight seeing.... The restaurants have great choices on site...a tad expensive,but extremely handy The best part was having someone respond and handle our problems immediately..Our hats go off to Karen she makes a difference ...we will be back!! !\n\nReview 18:\nWe chose to eat her based on some other reviews. It was during a food festival and things were busy. The traffic was terrible and parking cost us $27! The food was ok at El Picoteo, certainly not cheap for what we got. It is tapas style but very expensive. Drinks were also expensive. We actually had a better experience across the street at Buren . We went here before dinner since the roads were so crowded and our reservation was not for another hour. The bartender Emmanuel was wonderful. He gave us great suggestions for sightseeing all around the island and made a mean batch of Sangria! The prices and food were more reasonable and better. We had just a few items at El Picoteo and then went back across the street for more food and drink!\n\nReview 19:\nIt is a lovely hotel. The staff is quite knowledgeable, especially the managers. The other staff (the woman who checked us in, the bell boy) were clearly not as well trained as the manager - the were overly solicitous. A weird thing: The bell boy didn't set up the luggage rack for us. Instead, he pushed the TV to the side of the bureau and placed the bag on the bureau. The downsides: they say they want to protect the environment, so hang up your towels if you want to use them again. We did, and when we got back to our room, they had put in new towels. I guess it's better to err on the side of fresh towels, but then don't have the eco-friendly sign up. The room was wheelchair accessible. Like many hotels I stay in, the shower head was placed at it's highest height, and therefore out of my reach. Additionally, I had requested a shower chair before my stay, and they assured me it would be in the shower when I arrived. It wasn't, and I had to remind them to deliver one.\n\nReview 20:\nVery comfortable, great staff, attention to detail. Most comfortable beds EVER!\n\nReview 21:\nIt's a gorgeous old hotel, worth every penny. We got a good deal through Hotels, so it's worth checking around online. The rooms are gorgeous, the courtyard unbelievable, and the amenities spot-on. What a wonderful staff, too. Can't wait to go again!\n\nReview 22:\nWe stayed here on our way back from a cruise. We booked three nights and wished we had stayed the whole week. I would go back to San Juan just to stay at this place. The rooms are clean, beautifully furnished, and have all of the comforts of home (air conditioning, lots of hot water, great bedding, etc). The staff was warm and friendly. What I really loved about this place was the atmosphere. It is so \"old San Juan\". There is a lush courtyard in the middle of the hotel where you can eat or have one of their amazing mojitos, an adorable rooftop pool and lounge chairs, a sweet little nightly wine and cheese reception, and a cute little tapas restaurant. The only negative thing I can say about this hotel is not really a negative but just a fact: If you are expecting American-style sizes and luxury here, you wont find it. Go to one of the larger chains out side of Old San Juan. But if you are looking for a small boutique hotel with lots of charm, then this is the place for you. We took our three teenagers who absolutely loved it as well.\n\nReview 23:\nOverall this place was great! Unbeatable location, great terraces, spacious rooms, friendly and very helpful staff, and who could help but rave about free wine and cheese?!? My family and I took one of the tours listed in the guest services books (Rain forest and beach) in the rooms and had an amazing time. The hotel took the hassle out of finding and booking a good tour guide. I thought the tour was a bit pricey at first but following the tour I'd say it was worth every penny. Only complaint I have was that my bed definitely had bed bugs. Every morning (and sometimes throughout the night) I'd wake up with new bite marks all over my legs. Now I don't recall being bitten by anything when I was out and about (in fact I can't recall encountering many bugs at all in Puerto Rico) but, by the time I returned home I i have quite a few bite marks all over both legs. Considering we never opened the patio door I think it is a safe bet to narrow it down to bed bugs. Other than that a great stay.\n\nReview 24:\nWe spent three nights at Hotel El Convento in Old San Juan. We chose Puerto Rico for our family vacation this year and had a wonderful time. The hotel is wonderfully located in Old San Juan, there are boutiques, restaurants, street vendors, historic forts and museums right outside your door. The hotel is beautifully decorated, very clean and good hotel restaurants. If there was one thing that would be more helpful it would be to have the concierge give more accurate directions. They provide good choices for restaurants but give general directions, sometimes that makes it a little hard to find the place. But everyone was very friendly and super helpful. We will definitely be back!\n\nReview 25:\nWe loved our wedding experience with El Convento. The hotel is centrally located in Old San Juan. A converted convent, it was the perfect location for our wedding. It was easy for guests to locate given its proximity to the airport and tourist areas of San Juan. The food was catered by the hotel restaurant and it was absolutely delicious. We used their patio for our wedding ceremony then proceeded to the Paoli room for our reception. We walked the entire hotel taking pictures and you can't help but admire how beautiful it is, and how well cared for the hotel seems. The service provided by the hotel employees was outstanding. We visited beforehand and Carolina was a great help during our visit and wedding. We will definitely look into this hotel for future visits to Puerto Rico.\n\nReview 26:\n2000 $ a night suite with dusty furniture only water in the mini bar no room service at all no help with luggage upon arrival no proper bed arrangements as guarandeed while booking no welcome kit(water fruits etc) so common place in all presidential suites a non shown representative booked by the hotel for tours left us at the pier alone i felt like complete idiot spending 2000 $ and after my email explaing all that to the hotel manager the answer was that the responsibles were either on maternity leave or on vacation\n\nReview 27:\nWe stayed at El Convento prior to leaving on a cruise. The service was outstanding from the time our taxi pulled up to the door to the time we left. Very unique hotel that just oozes charm and character. Not your typical hotel by any means. The location in the middle of Old San Juan was very convenient to explore the old town and also close to the dock. We enjoyed the Tapas restaurant, El Picoteo. Best ceviche I have ever had. The bars served excellent mojitos. Nice to have good restaurants and bars within the hotel. I would highly recommend this hotel, but to someone not looking for your typical hotel.\n\nReview 28:\nWe didn't have a good experience in this hotel. It was the longest check-in ever. The girl at the counter was inefficient and overly familiar. The room was small. But that's wasn't it. When we left the hotel, en route to the beach, we realized we had forgotten our cell phone in the room. We phoned the reception to tell and ask to keep it safe as we would return to San Juan in 5 days and we will pick it up then. The phone had been used, someone had been trying to get the code to make calls. When we exposed this situation to the manager he was most nonchalant about this and offered no apologies.\n\nReview 29:\nUnfortunately we only stayed at ths hotel for one night. Not long enough! It was truly amazing. We called from another locaation in PR for a last minute reservation. We were given a wonderful room with a view of the Cathedral and Piazza. The room was furnished beautifully. The staff was Superior. They also let us use their sister property La Concha for some beach time. That hotel was really great as well. Love the ambiance at both properties. Just perfect! No complaints!\n\nReview 30:\nWe were travelling to Tortola and got stuck overnight in San Juan. The room we got had no windows and a terrible loud engine noise coming from the other side of the wall. After travelling for over 24 hours we were in a dark noisy room with no air. To be fair at 2am when I went down to see if we could get moved they gave us another room. They gave us another room which was beautiful. Original tiles, great windows. My question - Why didn't they give us that room to start with if it was empty?\n\nReview 31:\nEl Convento has a great unobtrusive staff that simply make your stay ideal. The rooms are small as is typical in a historic hotel. The center of the hotel is an open air restaurant and bar with lovely trees and other foliage. The all day tea and coffee service is a necessity for me and was perfect. The honor bar was also added ambiance which helped us enjoy the patio area. The evening wine and cheese service was spectacular. At least ten wines and five varied cheeses. We enjoyed all the services the hotel offered, even the pizza and beer at their secondary restaurant after the toddler crashed after a big day at El Morro. The location was nicely centered for our historic architectural walks. We never used the pool but it was lovely with slightly warmed water.\n\nReview 32:\nCan't believe the rates at El Convento!! We stayed one night pre-cruise at nearly $500 per night. Definitely overpriced for the product being offered. 3PM check-in turned into 3:45PM due to the very pleasant staff being over worked due to understaffing. We were offered a rather unpleasant room, which we rejected and ultimately were offered a bay view room after another 30 minute wait at the front desk. All metal surfaces in our room and in the public areas are showing signs of rust. All plastered surfaces are either cracked or mottled. Any repairs that have been made, such as painting, plastering, etc. have been performed substandard. Rooms are small and dark. Bathrooms are smaller yet and in need of renovation. Tenament views on the first 3 floors just add to the disappointment. The \"Taxes and Hotel Tariff\" of over $90 per night are ridiculous. The hotel does have its' charm, very atmospheric including all of the restaurants. Of course all venues are high priced. $25 for breakfast, $35 for tapas lunch. Wine and cheese on the deck is nice touch. At $250 per night (tax and tariff included) it's a very acceptable experience. Think Doubletree not the Ritz Carlton.\n\nReview 33:\nWe stayed two nights in a small room, small bathroom Nice view yes Good value if it is an all inclusive price Very bad value if you are paying USD400 a night with No breakfast\n\nReview 34:\nOf all the hotels in the world, this is by far one of our favorites. A little on the pricey side but well worth it. The hotel itself, a former Carmelite nun convent, is beautifully restored. Old World charm at its finest. It sits right in the heart of Old San Juan, next door to the Catedral de San Juan, the second oldest Catholic athedral in the Americas. We attended a beautiful mass ( Spanish-speaking) here. The hotel staff is wonderful. They went out of their way to make our stay special. The courtyard bar and restaurant, in an open air setting, is simply beautiful. The food in the upstairs tapas restaurant was excellent. Best sangria we've ever tasted. Room was small but beautifully and tastefully decorated. This is a special place. Elegant, romantic ... you can't go wrong here.\n\nReview 35:\nMe & my boyfriend stayed at \u00e2\u20ac\u0153El Convento\u00e2\u20ac\ufffd last September. I personally work in the Hotel Industry, and I have to give them a super A plus in service & hospitality. Once you get to the parking lot you feel so welcomed! This is our Favorite Hotel!! We can\u00e2\u20ac\u2122t wait to come back!! Keep up the great work! !\n\nReview 36:\nWe had a lovely stay at El Convento. Because it was the off-season, we were (without requesting it!) upgraded to a fantastic room with a private balcony. The staff were incredibly friendly and went out of their way to help us find restaurants and things to do. One of the staff members even gave us a detailed itinerary for our stay in Vieques! The FREE win and cheese hour featured delightful cheeses and decent wines on a lovely balcony overlooking the Caribbean. The bed was comfortable, and the location in Old San Juan was perfect. There was cheap valet parking next door to the hotel, too. The plunge pool was just right for cooling down before wine hour, too. The only thing lacking was an included breakfast, though you could choose this option if you wanted to spend more. All in all, we had a fantastic time!\n\nReview 37:\nI got married here in January 2010. The perfect most amazing wedding! Do not hestiate to (a) get married here (b) go to a wedding here (c) stay the night here. It's such a beautiful property and is romantic for all.\n\nReview 38:\nIt was a great experience!!! This is a and old convent that was converted into a Hotel. I loved the Jacuzzi/pool in the third floor balcony. There is a complement wine and cheese everyday at 6:00 pm, great way to start the night... Rooms are clean and the view from the majority of the room are beautiful.\n\nReview 39:\nA hotel that used to be a convent it was very awesome to stay there\n\nReview 40:\nI have stayed at this hotel in early December 2011. I picked it because it was #1 of all San Juan Hotels in TripAdvisor and marked as \u00e2\u20ac\u0153Fodor\u00e2\u20ac\u2122s Choice\u00e2\u20ac\ufffd in my guide book. Upon arrival, I have been asked to pay extra for an upgrade to a junior suite on the top floor, which I happily did. My room was near the noisy elevator engine room that kept running until past midnight. There was construction in the courtyard that started at 9am. The lobby restaurant had loud music playing well past 11pm. The walls and doors are very thin, making it almost impossible to fall or stay asleep in the room. After three days of sleep deprivation, I moved to another hotel. Why the second star? The hotel has an unparalleled location, the staff is very friendly and helpful and the building is very charming. All this said, it is managed very poorly and at well over $400 per night it is bad value.\n\nReview 41:\nIf I could give this hotel 10 stars I would. We first stayed at El Convento in 2006 and immediately fell in love with its charm and warm, friendly service. Since then, we've traveled a lot and stayed in a lot of different hotels, but El Convento has always remained one of our favorites. So when we decided to get married, the question of where to get married was easy to answer. We got married at El Convento over Thanksgiving weekend and it was everything we hoped for and more. I planned this wedding long distance from Los Angeles and when you do that, you never how things will actually turn out, but thanks to the hotel, it was really a truly special day. Special props go out to Carolina who was our wedding coordinator at the hotel and to all the staff who are warm, friendly and professional. The rooms are also beautiful, comfortable and add to the charm of the place. If you're staying in Old San Juan or want to throw a very special event in Old San Juan, El Convento is the place to do it.\n\nReview 42:\nIn the heart of old town San Juan, you can't find a better place to experience the ambience. Old Spanish smell fell into every bit of the place, from the reception to the room, even your old fashioned door keys. Hotel itself can be an attraction for sightseeing, which can lead you shoot some pictures around. The view on the balcony is not super, but you can expect much from the top of a 5 floor tall building. Room is lovely, especially the sheets and pillows; but honestly,It's not very neat and convenient. Given the fact that the whole building haven't been changed much since built, we can accept that. Wished to stay longer but it was really booked out on the weekends. Like other people we were debating whether to stay in town or on beach. After the stay, we didn't regret our decision.\n\nReview 43:\nJust loved this place. It's really friendly and the layout inside brings such an air of space in a part of the city which could feel cramped. One thing to note, valet parking is $15 per night if you've got a rental car --- that caught us by surprise.\n\nReview 44:\nOne always takes a risk when booking a hotel, sight unseen, in an unknown town. Staying at El Convento made me look like an genius. The hotel is a large, romantically lit facade set on a small plaza. The setting is romatic, relaxing, and a fabulous respite from the busy town, despite being a 2 minute walk from good shopping, art galleries and restaurants. My wife and I particularly enjoyed the daily wine and cheese offering. It provides a unique opportunity to meet other guests, and watch the sun set before going out on the town. The service was very good, without being obtrusive, and the rooms clean and comfortable, with high ceilings. Each room has a small cafe table outside the front door, looking out on the central atrium. I'd highly recommend this hotel if you are more of a city person than a beach person, however the beach is a quick cab ride away. Definitely a great alternative to the cookie-cutter \"resort\" hotels.\n\nReview 45:\nMy husband and I just visited San Juan along with our 2 adult children. El Convento is beautiful, charming in Old San Juan. It's in a central location and all sites are within walking distance. The rooms were beautiful and the service awesome from the moment we checked in until checkout. I highly recommend this hotel.\n\nReview 46:\nMy wife and I stayed at the El Convento our first 3 days in PR for our 20th wedding anniversary. Wonderful old world charm hotel. Within walking distance of everything - shops, ferries, forts, dining, etc. The nightly free wine & cheese gathering was an awesome appetizer before we headed out for dinner. The open courtyard was constantly relaxing (bats flying around a large tree at nite - kinda cool - no worries, they mind their own business). The hotel also offers free coffee, tea and fruit in the morning, a late night honor bar, and all day bottles of water (nice touch). Kinda pricey - but one of the nicest large boutique style hotels we've stayed at.\n\nReview 47:\nHotel El Convento is a small, gem of a hotel in the center of the walled city of Old San Juan, Puerto Rico. The hotel is a beautifully restored convent. There are 5 floors with open hallways that look down to a beautiful open courtyard with a 360 year old fruit tree (native to PR, forgot the name) in the center. The shade of the tree and the open hallways provide a cool and quiet escape after a day of visiting the forts, museums, shops and beautiful side streets of the cobblestoned city. Service is excellent. There are several restaurants to choose from. Every evening at 6:00 pm there is a complimentary wine and cheese \"happy hour\" for guests. You meet in the library and can look down on the courtyard or go to the open patio which looks out to San Juan harbor and the church and park across the street. A small terrace with a cool plunge pool is another wonderful extra for this \"in-town\" hotel. Well worth the trip to Old San Juan!\n\nReview 48:\nBeautiful property. The layout is absolutely lovely. Quite serene. Surrounding area is very old world, and nice for a bit of shopping. On property restaurants are quite good. Breakfast/brunch....excellent. The coffee is amazing..you will want to take some home. Best of all.....the staff. This is an amazing staff..not stiff, simply gracious, helpful and exuding positive energy.\n\nReview 49:\nMy family (with 3 children) spent a week exploring Vieques- wonderful snorkeling, wild ponies, the extraordinary bioluminescent bay, miles of deserted beaches, picturesque towns, surprisingly good restaurants. But we wanted to end our Puerto Rico adventure with some city life, so we chose El Convento in Old San Juan. We came in literally dripping sand and sea water and were treated royally. Our rooms were spacious and comfortable, great bathrooms with good water pressure in the showers. Lots of little amenities, chocolates on the turned-down beds. A superb breakfast buffet, excellent coffee always available, and a complimentary wine bar in the afternoon. The kids enjoyed the little pool on the roof, and we loved the view up there. The central courtyard is beautiful, with the lights twinkling at night in the huge neem tree, hundreds of fruit bats circling. We loved exploring old San Juan on foot, the architecture, parks and squares, El Morro, the jewelry shops on Calle San Francisco. Our favorite restaurant was Bili, a few blocks from El Convento, where the food is served tapas style. It was packed with diners, the meal itself was an adventure. We hope to return to El Convento someday.\n\nReview 50:\nMy friends and I dined at both their tapas bar AND the restaurant (El Bohemio). 2 out of 4 of us were overcharged on our credit card statements from $11-$25. The manager says this has happened several times before but since their receipts match up, you just have to take it up w/ your bank and did NOTHING else about it. While this is not much money, hitting several people a day for a little bit of money ADDS UP to SEVERAL HUNDRED DOLLARS A DAY. And since they do NOTHING about it, you can see how this will continue to be a problem. AVOID THEM! They're cheats conducting BAD business.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33521, "query_start_index": 33523, "query_end_index": 33523, "truncation_seperator": "... 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{"id": "2515667", "pid": "2515667", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat place but didn't like the fact we had to pay $25 for a car space when we were the only car in the lot, the resort was almost empty and there was a car space allocated to each room. Also $7.50 for 15 minutes Internet access is outrageous. If they included these costs in the booking rate I would have been much happier. The view over the bay makes up for the poor pricing structure.\n\nReview 2:\nWe recently spent two nights at the Paradise Point Resort and would have loved to have stayed longer. We were in San Diego to attend commencement at UCSD. The location was great - close to Sea World, La Jolla and Old Town. I had read the negative reviews and was concerned about room quality & cleanliness. Our room was very good - clean & in good repair. The grounds are absolutely beautiful - several pools, waterfalls, beach access. It felt like Hawaii. The Barefoot Grill Restaurant (on the property) served a wonderful breakfast with a view of the bay. We had a few minor requests for extra towels and to have the outside light turned on that were dealt with promptly. The staff was friendly and very accommodating. We would definitely look forward to staying there again.\n\nReview 3:\nMy wife and I stayed at a beachside bungalow here. Although the property is old, that just enhances the charm by providing mature landscaping and a nostalgic Southern California feel. Also, old does not equate with dated or run down in this property. Everything is kept up to impeccable standards, very clean and updated for the most part. The bathroom tub looked like it was from the '50's, but that was overlooked by us in favor of all of the positives of this resort. The grounds are beautiful, and make you feel like you are in Hawaii with tropical plants and flowers all around. With 5 pools, I can't imagine they are ever over crowded. So much property to stroll through and very convenient to most of San Diego. It's a great place.\n\nReview 4:\nAfter waiting for a very long time to stay at this resort I was so disappointed. My room was so bad - very old - bathtub had been painted and was peeling. Carpet was old and stained. No coffee pot in the rooms - needed to get up in the morning and wait in line to pay mega bucks for a cup of coffee - Free newspaper delivered to your room...NOT!!!! Not enough hot water for 2 showers. Took a shower and floor was flooded - $25.00 per night to park your car - All of this to be told they were remodeling in 2010 - no kidding - wish I knew I was booking at a very dated hotel. After being gone all day walked into a room that had not been touched - I left. Major disappointment. $10.00 per day for the internet....Yikes!! !\n\nReview 5:\nI was scared for over a year to go here because some of the reviews I read. I took a plunge when the kids wanted to go to seaworld!! They want to go back NOW... right this very second!!! The place was amazing!!! Absolutely GORGEOUS!!!! Nothing like you will ever stay at!!! They have everything there to do & the beach is amazing!! I recommend jet skiing!!! The food is to die for & the service was out of this world!! !\n\nReview 6:\nNever have I had to pay $22/day to park in front of my motel room! Filthy carpet, abysmal concierge information, cool 'hot' tub, overpriced food, drinks, rooms. Really awful...\n\nReview 7:\nWe went to this hotel for our honeymoon after staying at the amazing Hotel in The Mandalay Bay Las Vegas. We were unbelievably disappointed when we arrived & were shown to one of the 'unrenovated' rooms with old marked furniture & a stained carpet. We booked through Virgin holidays & were led to believe that this hotel was a tropical paradise - not the case at all especially if you go there without children! The food was mediocre & surely not even acceptable if you have three screaming children running riot around the outside areas. We switched rooms 3 times & finally got a bayside room which was a significant improvement but I would still not recommend this hotel under any circumstances & would suggest that you book somewhere else should you wish to have a romantic holiday!\n\nReview 8:\nWe stayed at the fabulous Paradise Point for 5 nights. It was ultra luxurious! I cannot recommend it enough. Highlights - Gorgeous mini villa's facing the seafront- personal and makes it feel like home! - You can light a fire on the beach or near the pool and have toasted marshmallows. The hotel provide all the ingredients. - Go and have a Balinese massage- totally divine! - No interruptions- you are left to holiday in peace. -The entire hotel is beautifully groomed all the time Final note: I would not stay anywhere else when I re-visit. Well done Paradise Point.\n\nReview 9:\nI have stayed at Paradise Point several times before and been pretty happy with my experience. This time, however, was different. I checked in late one evening and the next day, housekeeping never showed up. I was out on business pretty much the whole day and they never came. Also, there was a HUGE cockroach in my room that I couldn't manage to kill (but managed to the next morning). The hinges on the doors were rusty to the point that there were streaks of rust running down the doorjamb onto the floor. One of my towels was dirty. The bed was comfortable but I could hear my next door neighbor's TV through the wall. Also, the garden area outside my room had some small pieces of trash that hadn't been cleaned up. Don't think I'll choose to go back with so many other good choices in San Diego. I used to recommend this place to friends. No longer. Oh, and parking is $25 a night.\n\nReview 10:\nThe bathroom is the first tipoff to a bad hotel experience. And this bathroom had \"Awful\" written all over it. Let's just say that the maintenance crew had not been especially diligent. We tried to get to sleep, but a bad band was playing loudly at the bar. The front desk said the noise would stop at 10, but it lasted until 11. Sleep deprivation is part of the Paradise Point experience, as the turbo leaf blowers started at 6:30 AM. Then we took our little boy to the \"heated\" pool. As President Clinton might have said, it all depends on what the definition of the word \"heated\" is. We pulled him out when his lips turned blue. Then we had breakfast, though by the time the servers brought us the runny eggs, the time was closer to lunch. It reminds me of an old joke. In a raffle, first prize would be a week at Paradise Point. Second prize would be two weeks. It's a shame, since the place looks as if it used to be nice. But it isn't nice anymore.\n\nReview 11:\nAttended a conference here for almost a week. Was told to wait for a golf cart attendant to guide me to my room. Waited 20 minutes and ended up finding it on my own. Opened the door to my \"bungalow\" and the smell of bleach almost knocked me over. The walls and furniture had mold on them. Furnishings looked like something a shelter would have. Checked out and went to the Sheraton downtown. Many complaints from others who did stay there for the conference - they charge extra for everything. $10 for a half hour to rent a bike and $18 for a full hour. $18 a day to park in the space reserved for the bungalow. $10 to use the gym. Stayed there years ago when it was run by Princess resorts and it was gorgeous. It's a disgrace now.\n\nReview 12:\nWe just came back from a 3 day vacation and here is our story. We sadly could not stay with you guys at the beginning because you guys were all booked up so we had to go elsewhere. Well, our elsewhere was horrible and they treated us very poorly and just when I thought our vacation was over, my husband said let me check with Paradise again maybe there might be an opening and so he called and you guys were able to save our vacation! You guys were able to get us in without any hassles and you made one little 2 year old very happy along with her parents! We can't thank you guys enough and I already have told all our friends and family to go down and check you guys out whenever they get the chance cause I know they will have a fantastic time, just as we did:) I will recommend you guys to everyone:) thanks again:) Danielle\n\nReview 13:\nIf you feel like taking a vacation to a tropical island locally, I HIGHLY recommend this hotel. My friends and I were shocked at how gorgeous it was and how nice all of the staff were! I plan on visiting again and I've already recommended this to my friends!\n\nReview 14:\nThe beach was dirty with debris. Run down facility with cabinet door that won't close fully. Sofa-bed was tilted with legs higher than head--> not only gave me a head rush, but also gave me a glimpse of what women go through during pelvic exams. The toilet kept running. Infested with ants and spiders. The carpet was so dirty I wouldn't let my toddlers walk on it without shoes. It's a shame. The resort has great potential being in the middle of Mission Bay with great views. $18 dollar parking fee a day is just ridiculous! We stayed at their Bayside Bungalow at $425 a night plus tax! We had planned to stay for 3 nights. We just couldn't stand being there for more than 24 hours. We left the next day and found another resort and had a blast.\n\nReview 15:\nJust a quick review, since I don't want to waste anymore brain cells on this hotel/resort. I had heard they are notorious for calling people the week before a visit and telling them they didn't have a room for them anymore, due to a \"convention extending its stay\" (i.e. thay overbooked and needed to cancel people now. But I booked here anyway (I must secretly love pain!). And yes, they called us 5 days before the trip WITH THIS SAME STORY!!! They instead told us they had a room for us at the one-star hotel down the street. Obviosuly, we passed and scrammbled to rearrange our flights and hotel to go somewhere else in Southern California that week. They were not the least bit sorry or apologetic about this. So BUYER BEWARE!!!! This place has a reputation for cancelling people's stays the week before, offering a horrendous alternative - and generally treating people terribly. Stay somewhere else and save yourself the ulser (By the way, it's not that nice either - we checked it out when down there and were frankly glad we got booted once we saw how run down and below par it really was!)\n\nReview 16:\nStayed for four nights in room 454 - near Mission Bay. Overall the amenities were great. I love that the room came with an empty refridgerator, but nothing beyond that in terms of cutlery or dishes. Not built for independent living. The room was nice and quiet, beds comfortable, tv was modern and internet connection reliable ($10/day). The bathroom was my only complaint - bathtub not suitable for soaking, was very shallow and old-fashioned. I didn't use any of the spa services or pool so can't comment on those. Food seemed a bit expensive so I made the 40 minute trek to Trader Joe's and had enough supplies to get me through my breakfasts and lunches. Conference facilities were really nice and I was happy to see that my wifi connection extended there from the room. Planned on using the fitness facilities but it was an extra $13/day, so I ended up using the running trail around the bay.\n\nReview 17:\nStayed at the resort for Spring Break 2011. The staff was very friendly and helpful. The front lobby can be deceiving - kind of run down but the room we stayed in was nicely updated and clean. LIked having a choice on the type of pool to swim in and 2 places to eat on site. The Barefoot Grill was very nice. One thing we really liked was being able to take the public bus system to places we wanted to go. We went to Pacific Beach, Sea World, San Diego Zoo, and Old Towne for less than it would cost us to start a rental car. Also went to La Jolla one day, sat for a couple of hours and watched the sea lions - what interesting creatures.\n\nReview 18:\nOur stay at Paradise Point was much more pleasant than we had prepared ourselves for. The grounds (as commented by everyone) were beautiful, and the room more than served the needs of a family of four. After having a very favorable bid accepted on Priceline, we became concerned after reading the negative reviews of the property. Thankfully, these concerns were unwarranted. The room was clean and functionally furnished. The staff was courteous and responsive. The mini-fridge allowed us to purchase groceries and do breakfast in the room - saving time and money during our stay. We did not sample either of the on site restuarants, opting instead for nearby, off-site establishments. Being just a few steps from the waterfront was an added bonus. The location was great - convenient to Mission/Pacific Beach, the Zoo, downtown, and LaJolla. As mentioned in another review, GPS was very helpful to first time San Diego visitors. Overall, a very enjoyable stay at Paradise Point.\n\nReview 19:\nI have stayed at Paradise Point twice. The first time in 2010 we ran into a number of issues - the most significant was the bathroom in our first room was very dirty. We managed to switch rooms and get thru the trip without too many other issues. Management was responsive (this time). So, we tried Paradise Point again this year and - guess what? Upon checkin, the room smells really bad! We get maid service to address this. Next day is Seaworld (nice location for this) and we return about 5p. The room is not made up. Maid service is called and they make up the room. Next day, same issue. This time when I call maid service, I'm told that I have to wait until the maid gets around to us. At 5pm? After the trip, I wrote a detailed email to management describing these events and I essentially got back a canned email saying \" sorry and hope to see you next time\". No reply to my follow-up email. PS. Their location near Seaworld is nice but since everybody has a car anyway, I'd drive a few extra minutes for much better values.\n\nReview 20:\nWe had a wonderful time. The resort grounds are beautiful, the rooms comfortable, and the amenities are outstanding. This resort is a perfect getaway for families. There was so much to do. We rented bikes, visited the pools, fed the ducks, used the Spa and especially enjoyed taking the resorts water taxi to a private entrance at Sea World. I read some of the online reviews that say that rooms are not up to snuff, but I disagree. If you are expecting a high rise cookie cutter hotel, then this is not for you. The resort is located on a private island and the bungalows are spread over many acres, so you never feel like you are in an overcrowded resort. The staff is extremely friendly and really gave us the feeling that they tried hard to help us with whatever we needed. Don't forget to visit Barefoot. The kids will be entertained looking at the fish and sharks in the ponds while you sit and relax watching the sunset over the bay. We definitely will be back.\n\nReview 21:\nThis resort was a big disappointment. We made a last-minute decision to take a three-day getaway (late July, 2004) with the kids. We should have kept looking. The furnishings are tired, and despite the wonderful pictures, the entire resort looks a few years past it's prime. Housekeeping is poor, and the carpeting in our unit was filthy. Just walking across the room in your bare feet left your soles black. The main pool area was not very clean, and poorly staffed. The restaurants were very poor. The food was almost inedible, and the only thing worse was the service. VERY poor and inattentive. If you do decide to go, be sure to check your bill carefully. When we arrived, the lobby was full of people checking out and disputing their bills. When we departed, the three people in line in front of us were all disputing their bills, and yes, our bill was wrong as well. The staff needs some serious customer service training. Their common attitude is clear that they could care less if you are there. Do yourself a favor and look elsewhere.\n\nReview 22:\nPerfect place for family time! Nice rooms, great hotel staff. The entire Bell Staff- you rock!\n\nReview 23:\nThis experience has succeeded in scaring me off Priceline for a long time. Dank smells, Many screaming children,everywhere.,HUGE charges to use Business, fitness centers and nearly everything else and my priceline \"Bargain\" was only 10% off Published Rates. Oh, how i wish that they had only a pale little star instead of the overrated 4!\n\nReview 24:\nThe landscape is beautiful but since the bungalows look the same, it's hard to navigate during evening hours.You may get lost so don't hesitate to ask the great workers driving around all day and night for directions or even a ride. The staff/conceirge are nice but terribly slow!!! At one point, I was ready to jump behind the desk and check myself out. The rooms were poorly cleaned; the bathrooms were really dirty, carpet felt dirty, and the sheets did not feel clean or soft. This was true for all 3 rooms my friends and I rented out. To be perfectly honest, the only great amenity offered was the friendly service.\n\nReview 25:\nwe had a awesome vacation the grounds are amazing, staff was so helpful even with public transportation, we will be back!!! !\n\nReview 26:\nWe had the joy of having a wedding at Paradise Point a week ago! It was a fantastic experience from the first day of arriving to see the site and talk with Julie Arroyo the catering manager to the day of the event. Julie helped us plan our event and was very patient since we were so new at planning a wedding. On the wedding day Julie was very attentive to our needs and the service of setting up the ceremony site to the reception was incredible. The food, especially the tray appetizers was terrific! (We chosed the plated service, chicken dinner and it was perfect) We truly could just enjoy our even as much as the parents of the bride are able to do this on such a big day! Thank you Paradise Point for making such a special day for us!\n\nReview 27:\nThe grounds of this resort are absolutely beautiful, especially at night. There are paths amidst the lush foliage and numerous little sitting venues, around ponds and fountains, on gazebos, etc. The staff were all very friendly and accommodating. The rooms are fairly large, very clean, and are decorated in tastefully minimalist fashion. The on-site restaurant, \"Baleen,\" was excellent. Breakfast was a bit expensive but very good, and they had a farmers market pizza that was to die for! The bay near the resort is very calm and has beautiful views. Overall, a fabulous stay.\n\nReview 28:\nI hosted out-of-town guests at Paradise Point Resort this weekend. As a local resident, I highly recommend this hotel. The service staff members throughout the resort are excellent! My friends thought the room accommodations were lovely. The bathroom had been remodeled. The carpet and furnishings were clean and attractive. In the evening, the resort roads are lined with tiki-torches. The grounds of this resort are beautiful. The main pool is even better than the web site photos. We enjoyed roasting marshmallows over a bonfire situated next to the pool. The hotel staff lit the gas bonfire pits as a courtesy service. We also had the option to build a bonfire on the beach overlooking the bay. The parking fee of $25/day guaranteed that our car was within just a few steps of your room. Thumbs up to anyone who is considering making a reservation at this hotel. My special thanks to Janeice from San Diego Consierge for the discounted room rate.\n\nReview 29:\nGot a great deal on travel website. Beautiful resort, beautiful grounds... tropical plants and flowers everywhere. Beautiful lagoon on property. Everything was very well-maintained and cared for. The rooms were very nicely decorated, clean, comfortable, and updated looking. Convenient fridge/freezer in room. Attentive service. Appealing looking pools all over the place.... although the weather was a little too cold for me to swim. Easy check in and out. Option to upgrade my room for $15/night, which we did. Maybe my only complaint if you could even call it that was the breakfast at the restaurant was a little pricey for a basic meal, but to me it was worth it for the lovely relaxing view on the water. And yes you pay for parking, but who cares.... just know before you book and calculate it into the price of the stay. Would highly recommend.\n\nReview 30:\nParadise Point in a very good choice for your stay in San Diego. I got the best rate by calling the hotel directly... Better than all the many websites I tried on line. There was a special autumn package or something like that. The grounds are well maintained and really quite beautiful. The location is great, too. It's on a bay, not the ocean, so don't expect waves and other oceany stuff. The rooms are far better on the inside than they are on the outside. The architecture is really quite unfortunate: cheap cinder block construction. But the rooms themselves are modern, updated, clean, and comfortable. The service was friendly and earnest but not very knowledgeable about restaurants when we asked. I think the nice young lady was looking at Yelp recommendations behind the counter. Good for her .... She got us an answer and we ended up at a nice place in Little Italy. All-in-all it's three star quality with a five star location. To me, that's a good deal, especially considering the fair price we paid and the spacious, comfortable room.\n\nReview 31:\nI was a little hesitant about staying here after reading some of the reviews but was pleasantly surprised. We arrived before checkin time and had to wait about 40 minutes for a room but the clerk let my daughter pick where we wanted to stay on the grounds. We ended up right next to the governors suite, so one room away from the bay. The room was a bit small, with 2 queens beds and the bathroom was tiny! But the room was clean and had no musty smell. The staff, restaurants, pools and spa were great. Great location to Sea World. I don't often stay at 4 stars and this wasn't quite as luxurious as I thought it would be but I got a good price and I would definitely stay there again.\n\nReview 32:\nWe went to Paradise Point with family. Young children and teenagers. We went to the poolside showing of \"Finding Nemo\" at night and the Barefoot grill for live entertainment. We sat by the bayside during the day and kayaked. We had a bon fire, roasting marshmallows at night. The rooms were fantastic. The beds were very comfortable and updated. What a fabulous week end get away.\n\nReview 33:\nThis place has been here for quite a while. The rooms have been updated but the resort itself might consider a facelift. Outstanding location with nice meeting rooms, even if the halls were awfully crowded. Great service and staff throughout the resort.\n\nReview 34:\nFirst day: property was clean (albeit 50 years old) and greeting was warm and professional. Meal and service at Barefoot Restaurant first night was very good. Next day: staff repeatedly ignored specific contact request(s), meal and service (Barefoot again) was poor to very poor. I sent review to hotel and received an impersonal email (autogenerated) response. Overall, value for the $$$ was not received and so I wouldn't recommend it. Moved to the harbor Sheraton for next night.\n\nReview 35:\nParadise Point dramatically oversells and overprices itself. Our bungalow had many things outdated, missing or out of order and management had a casual attitude towards remedying those deficiencies. The restaurants are mediocre in cuisine and service. The roads are laid out in a thoroughly serpentine and perplexing fashion -- and with essentially no street lights, you are certain to get lost when coming home at night. On the plus side, the spa service was nice, the views and beach access are nice if you are in a beachside bungalow and much of the property is beautiful. The beach is not exactly a bathing beach, though, and non-Californians need to be aware that there is no such thing as a private beach in California -- non-guests can and do have access to the beach right up to six feet from your doorstep. With renovations, some added housekeeping and engineering staff, and a new team in at the restaurants, this could be a champion place which earns its rates.\n\nReview 36:\nOur family has stayed at the San Diego Paradise Point every time we've visited San Diego. It used to be the San Diego Princess. It appears the new owners updated all of the rooms and then doubled the price to stay. We were also charged an additional $20 per night to park our car. All these new charges left me wondering what happened to the personalized service and beach hut feel this resort used to have. It looked like all the old employees we remembered were gone and replaced with 20 somethings that couldn't believe we had a problem paying an additional $20 to park when we were already paying more than $400 per night. Don't get me wrong, the new rooms are great and it's a great location (right across the street from Sea World.) The issue is they charge too much and lack the great customer service they used to be famous for. There's a great resort in LaJolla, The Lodge at Torrey Pines. If you want to be pampered for $400 per night, go there.\n\nReview 37:\nWe relly enjoyed our stay here. It was really close to all the activitys outside of the area ( sea world just down the road) The room was great, just outside our room was a pond with a couple of ducks ( that the kids loved) and some mornings a white crane. The main pool was great for kids too...very shallow at one end.\n\nReview 38:\nThis hotel shows as a 4 star on Priceline. I might give it 3 stars but definitely not 4. The rooms are sparsely decorated and in need of updating. The food was surprisingly bad in the casual restaurant - I tried lunch, dinner and room service and was very disappointed with each meal. My friend remarked that it was one star food at 4 star prices.The property itself is quite pretty and is pleasant to walk around but not \"luxurious\". Front desk staff were courteous and the concierge was very helpful. There is an adult pool which came as a welcome respite since this is a very family oriented resort - especially during march break. My only consolation was that I booked this hotel at a very good price. Could only recommend it if you get a good deal and keep your expectations low.\n\nReview 39:\nTruly enjoyed our stay at this resort. The staff was so friendly and helpful. I lost count how many times the landscapers would offer to take our photos and suggested areas for family shots as well. The Baleen was wonderful and staff was as well. The beach was clean and easy access to everything. We will absolutely return for another family vacation.\n\nReview 40:\nThis resort is ok, but if you don't want to have to pay $20 a day for parking (even though you're a \"guest\") or pay $10 a day for internet, then you probably don't want to stay here. The room has a country feel to it, which isn't bad. And, if you stay in the Lanai Patio rooms, then all you get is the window to your patio and no other windows. If I had seen that on their web site, we probably wouldn't have taken it. But we've decided to take the attitude of \"we don't want to spend the whole time in the room anyway.\" But, if you like a little more in your room, then you may want to dish out a little more $$ for a room with a little more. Like I said, the resort is ok for what it is.\n\nReview 41:\ntrue ,the hotel looks like it needs some freshing up. We had a room on the bayside, lg living room ,big bathroom ,av bedroom, small kitchen with a microwave. I had a spa treatment nice not too expensive. nice staff, I used the restaurant barefoot grill for breakfast, it was gd. We had a couple of receptions and the food was great and plentiful. You do need a car , you are pretty isolated . I would love to go back especially after the renovation in June\n\nReview 42:\nWe were 95% happy with our experience at Paradise Point. The location was great (5 minutes from SeaWorld). The beach access was perfect. The rooms were nice, the staff was helpful and friendly, and the amenities were good. Our only complaint was that the floor in our room was very dirty. Hotel staff attributed this to dust from a blower used by the maintenance staff. Also, we found it almost impossible to keep sand out of the room because there is no outside shower or even hose to wash off the kids feet coming in from the beach. At the very least the hotel should include a broom and dustpan in each room so that guests can help keep sand outside. All in all, it was a wonderful place to stay.\n\nReview 43:\nSimply, it is overpriced. The pictures on their website does not accurately portray the \u2018resort\u2019, rooms, grounds etc. The rooms are dark, dank, and the decor hasn't been recently updated. In our room there was not even a full light blocking curtain on our window. Our queen sized bed was uncomfortable and the air conditioner made a terrible rattle all night long, spewing god only knows what into the air. And my bathroom at home looks nicer. And for those who ask, \u2018why didn\u2019t they change rooms?,\u2019 we did\u2014and this was the better room. The adult pool that on a Saturday was supposed to have a bar, didn't. And the main pool was murky, yes murky. Although the grounds were tropically themed, not convincingly so. Did I mention the inflated prices? I would not go back, ever.\n\nReview 44:\nOur stay at the resort was very nice and exceeded our expectations. The staff was great, the resort was beautiful and I would recommend it to other travelers. The beach on the bay was quite great, the food at the resort was good and fair in price. While the rooms were small they were updated nicely and the beds were very comfy. The kids loved all of the things to do around the property and I felt they were safe and they were very sad to leave. The resort was close to the ocean and seaworld.\n\nReview 45:\nStayed here and thought at first it was going to be a good deal! No soap in the room for the first 2 nights! Rooms were not very clean and to top it all off my wife and baby got food poisoning from the bar and grill restaurant and we nearly lost our baby! Ive spent the last 4 nights in the hospital with my child. I Had to do cpr on him to resuccitate him...doctors said that it was problem someone who handled the food the salad which she had and the strawberries that somehow contaminated it! Will pass next time, beware! Todd\n\nReview 46:\nThe incredible staff at this lush, lovely hotel provided for our every need with grace and charm. Their professional attention to every detail is truly noteworthy. The wonderful creations from their kitchen set a new standard for banquets. Can't wait to visit again!\n\nReview 47:\nI just returned from an extended stay a this resort and we absolutely loved it!! It is certainly named appropriately,\"Paradise\". My two young boys said that it is their \"most favorite hotel ever\". Apparently it has now surpassed their previous favorite, the J.W. Marriott in Scottsdale Arizona. My four year old kept asking, \"Are we in Hawaii?\" .The sevice was fantastic!! The rooms were wonderful. The Barefoot Bar and Grill has fantastic meals, along with great atmosphere, including a live band. The resturant is nestled amongst thick vegetation, a water fall and lagoons packed with tigar sharks and huge fish. We watched fire works nightly from across the bay, while roasting smores on the beach. I can honestly say that for the first time on vacation I could not wait to get back to the resort when we were away. we loved it so much we are changing reservations and staying again next month!\n\nReview 48:\nNicely remodeled but the tile floors need throw rugs because they are ice cold. Hard to believe that a hotel of this cost doesn't even give you a micro wave or coffee maker.Great location wonderful lay out. The heater/air conditioner made so much noise we had to have it off during cold weather when trying to sleep.\n\nReview 49:\nThe property is huge, serene, divided good, and has an amazing offering of amenities. I stayed for a several day escape and decompression and glad I came to the right place. It is ridiculously easy to get off property and visit mission beach, the gas lamp, old town or wherever. Sea World is a walk away. I had a snafu with a room and the staff handled it amazingly well. Sometimes fitness. Enters seem to be haphazard and run down, this one is sorta \"mama bear\" and just right. Outdoor heated pool, multiple pools, paddle boards, bikes, boats, great beach, just super nice stay.\n\nReview 50:\nMy family and I always look forward to our stays at Paradise Point Resort and Spa. We have held our family reunions at the resort for the past four years, at times my family and I have stayed twice a year. We love to stay at Paradise Point because it offers us Paradise. The tropical plants around the resort are gorgeous. Paradise Point offers so much that there is no need to travel elsewhere; such as biking, sailing, jet skiing, motor boating and our absolute favorite kayaking. The resort has five pools, our favorite pool is the main pool beause it offers movie night, what matter than swiiming under the stars while watching a family friendly movie. My family and I also love the breathtaking ocean views, the whole resort is surrounded by the beach. At night we all go down to the fire pitts and make smores, and just have fun. The staff is friendly, kind and helpful. Paradise Point really offers the guest PARADISE!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33611, "query_start_index": 33613, "query_end_index": 33613, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 575, 1364, 2114, 2847, 3279, 3467, 4264, 4845, 5744, 6711, 7456, 8298, 8569, 9329, 10441, 11351, 12003, 12996, 14042, 15023, 16080, 16187, 16538, 17171, 17309, 18064, 18654, 19617, 20482, 21544, 22243, 22636, 22902, 23397, 24382, 25350, 25683, 26480, 26845, 27547, 28016, 28728, 29515, 30023, 30565, 30844, 31754, 32083, 32675]}
{"id": "2515633", "pid": "2515633", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nCheap and nasty reception with lots of 'available' girls wandering around. If you want something nice and not full of tourists wearing shorts then go to Wynns - it's just across the road and is VERY nice - decoration, buffet etc... if Wynn's is too expensive then try Bellagio but don't go to Mirage unless you're like 20 years of age and want to pick up around the pool area.\n\nReview 2:\nFantastic location, great staff what else can you ask for. Oh and being a female the rooms are very clean!! !\n\nReview 3:\nVery Nice Hotel. My sister & I stayed in October for birthday celebration. check in was fast & front desk was extremely nice we were sent a complimentary bottle of champagne for our birthday & also upgraded to a pool view room. The room was very nice upgraded decor Etc..Great casual dining; California Pizza kitchen, BLT Burger & Coconuts Ice Cream Shop. One of the best things about Mirage is the Location we found it very accessible to other attractions on the strip.. the Venetian, Bills, Jimmy Buffet's Margaritaville, Caesar\u2019s Palace, Bellagio, Planet Hollywood Etc short walk to MGM side of strip & Miracle Mall shopping. Beautiful decor in the atrium, if you're traveling with children they will surely enjoy the new volcano, (although we missed this in Oct) front desk aquarium & dolphin habitat. another great is the price, Mirage is moderately priced we paid about $200.00 for 3 nights consider this hotel before you venture off the strip for better pricing! !\n\nReview 4:\nWe checked in without waiting in lines to find a room with a non working TV and someone elses dried bodily fluids on the deco pillows. Gross! We called the front desk and they said they would send housekeeping and a tech. The tech arrived an fixed the TV, housekeeping after another 2 calls never did. When we asked when the pool would be open the manager said, \"In the summer\" . I mentioned it should appear on their website that the main pool won't be available for the next 3 months and he looked and said \"sorry\" with a shrug. I've had better cleanliness and service in a Motel 6. Definately will not stay here again.\n\nReview 5:\nOverall a good place to stay. It is a bit pricey,but so are other resorts of that catagory. A cheaper food court like some other resorts nearby would be nice. Did have surprise mini bar charges the resort dont seem to want to discuss. This will make we reconsider when i book next time.\n\nReview 6:\nI have been to Las Vegas at least 10 times and have stayed at the Mirage numerous times. It has become my favorite place to stay. I love the updates that they have made to the rooms. Very clean and comfortable. Great restaurants especially stacks! I have never had a bad experience here. I plan to come back to the Mirage again this year. Why go anywhere else!\n\nReview 7:\nWOW... we were in the 1 bdr hospitality suite. Marble dinning room for 6, bathroom approx. 15x12, tv in cabinet by the foot of bed motorised to come out of it by pressing a button, superbe toilletry (lufa, hair spray, tootbrush, sea salt...etc) where put each morning. Turn down service when requested. The food on premises are verry verry good (california pizza kitchen, buffet, samba (brazilian, family style), I would go there again next time for sure.\n\nReview 8:\nI enjoyed my recent stay at the Mirage. My room and the rest of the hotel was clean, spacious and bright.\n\nReview 9:\nLet me start by saying they lost our reservations and it was all down hill from that moment on. This hotel needs to invest in some additions: Hot water, Coffee machine in room, Front desk servicessssss. Also, maid service will knock and enter if you do not put the privacy sign on the door. Very noisy and smoky for supposed upgraded rooms. Never again....\n\nReview 10:\nWe go to Vegas for fun once a year and try to stay at a different hotel on the strip each year.This year we chose the Mirage. The Mirage lobby and pool and basically all it\u2019s public areas are wonderful. My disappointment was with the room. The pictures I saw on the web site must have been from when the hotel was new. Everything from the carpet to the comforter was drab and worn out. The bed was just bad. Housekeeping left sheets bunched up on the bottom under the comforter when they made the bed. Various things like the remote & clock would work and then not work while we were there we didn\u2019t report them all. The bathroom was very small. There was some marble in the shower & on the floor but it had seen better days. The bottom line is these rooms are a far cry from luxurious. If you are going to spend this much money on a room book The PARIS and visit the Mirage.\n\nReview 11:\nStayed at the Mirage and loved the fact that it is not too big. Very easy to get to the pool from the rooms and the pool is the main reason we went. Travel with 9 yr old daughter so pool is everything! Service at pool is terrific, but like everything in Vegas it comes with a price tag. Rooms and bed were lovely, but the bathroom was really small. If they could fix that then all would be good. Overall, would definately stay again. And if your budget allows, go and see Beatles Love, fantastic show.\n\nReview 12:\nthis place is expensive, we paid $380 for two nights for a standard room. for this price i expect a comfortable room and good service. unfortunately our AC wasnt working, so we were always uncomfortable, the room temp never got below 75. but we didnt want to waste our time to move rooms so we just dealt with it. when i called the front desk they informed me that the AC turns off when you leave the room, so everytime we got back to the room it was hot, but even after the AC ran for a while the room never cooled down enough. also, the checkin and out was horribly slow. their computer system seems ancient... even once you get to the desk it takes them forever to get you checked in. the positives are the location, you can cross the street to the venetian, and walk to ceaser's. unfortunately, we wont be staying there again.\n\nReview 13:\nMy wife & I have been to the Mirage Buffet many times for breakfast, brunch & dinner. Well we went to breafast when we were there x-mas week. The buffet was moved to another area because they are remodeling(suppose to be done by 3/04). We waited about 1 hour to get in. The selection of food wasn't as good. The orginal area holds 450 people & the temporary area holds about 150. Flamingo has a real nice buffet.\n\nReview 14:\nIt's not a bad place - but there are MUCH better hotels in the area which offer MUCH better amenities and value for your money. There just isn't much going on at Mirage. Watch out - they charge a resort fee of $15 a day!!! Even if you prepaid your all-in-one rate you'll still get hit with this fee.\n\nReview 15:\nIt was a good day until check out time. While waiting at the valey, my sister was struggling taking care of her two year old and a four year old autistic son. I had to leave momentarily to get the car. While they were waiting inside, my four year old nephew climbed on a slot chair. Yes, it is against the rule to have children near the gambling tables, but calling numerous security men to rudely kick her out was totally unecesssary. they were most heartless security. Some \" five star\" quality hotel...\n\nReview 16:\nWe just spent one night at the Mirage and would not repeat the stay. Check in and out was fine and the hotel corridors were kept reseaonably picked up, but that was the end of our positive feelings. We had just spent six hours driving to the hotel from CA and expected a clean room for $139 per night without having to complain. However, that was not our experience. I had to clean the bathroom countertop to clear it of hair. The floor had not been vacuumed and we picked up directions to Las Vegas from the floor under the desk left from the previous occupant. The towels and bedding were fresh, but all were stained. Where is the quality control??? Sure, we could have complained to the front desk, but should we really have to do that to get a decent room? I think not. So instead we will simply try another, more expensive, hotel next time. You only get one chance to make a good first impression, and sadly, the Mirage did not.\n\nReview 17:\nJust returned from Las Vegas stayed at the Mirage Hotel. Hotel is older but in the Center of the Strip. Rooms we were told have been all upgraded. We had the deluxe room through a package with Westjet. Bed was comfortable, but the bathroom toilet was plugged on arrival, towels and face cloths had holes and dirt marks on them. The bathtub shower was dirty with mold growing around the tub and the Tub & Shower valve looked like it was ready to fall off the wall. Best part of the hotel is the pool. Like being in Hawaii with mature palm trees. We ate breakfast at the pool. Little slow with the coffee but overall good. $20 a day resort fee... this is a cash grab, other hotels on the strip do not charge this fee.\n\nReview 18:\nMy husband and I stayed at the Mirage in a tower suite for our first trip to Vegas, and we have already planned and reserved our second visit with them. The rooms were clean, private elevator was awesome! The food was expensive, and took a while to arrive, but over all, we had a blast!\n\nReview 19:\nUnbelievably bad experience. Management embodies concept \"this job would be great if it weren't for all the customers.\"\n\nReview 20:\nHotel rooms are fine however they scam you wherever they can. For example we discovered the hotel basically lies about the ticket availablility at their shows (ie stating only the highest price tickets are available when actually all are still open) to stating that breakfast is included in website promo and will be deleted from the room charge at check out; then refusing to honour this offer. Line ups are huge even in slow season. Restaurants in the hotel close quite early. Staff are arrogant and rude.\n\nReview 21:\nGreat Hotel, nice room, nice service. Room service needed a little bit long but the food was awesome. The most comfortable bed I've ever seen in a hotel!\n\nReview 22:\nWe booked multiple rooms for our wedding and the reception dinner here. I can't say there was anything wrong about the place - just nothing good about it. Out in the mid-west when someone books a wedding in a hotel, they send a fruit backet, get a little special nod from the hotel. Here it was as if we didn't exist. I even had the phone number of one of the managers -- for two days I left three voice messages and the guy didn't bother to call back. I tried to get a styrafoam container for the wedding cake and I had to walk around the hotel to three different places begging... Overall my impression was this was a place that is overpriced, nothing special. I will never go back.\n\nReview 23:\nThe noise and the smoke in the hotel were two things we were unable to get away from. The room was nothing special. The staff were unhelpful. The pool was always too crowded and we had to stand in line for a place, we gave this up after 2 atempts..unless we wanted to reserve for $50! The hotel lost a vital item of medical equipment after just a few hours of us leaving the room! It was in the fridge...they said they found the milk in it..but not the item needed. They did not offer to help us locatae another and the attitude was tell someone who cares. This is not a place I'd tell anyone to go to unless you'd like a taste of the above.\n\nReview 24:\nWhile dining at the hibatchi restaurant Mikado at the Mirage my dining companions and I were subjected to threats of violence and death, crude language, inappropriate behavior and general drunken bad behavior. The restaurant staff did nothing to help us even after repeated requests for assistance and the check to get out of there before something terrible happened. In the end the \"high roller\" was given a pat on the back and we were escorted out of the hotel and made to pay for this horrible experience - or else they were going to call the police. The hotel believed the high roller's story over the suburban housewife. He said he had not been drinking (his bar bill had 8 drinks on it!!). I had to contact the hotel several times, finally writing a letter to the hotel president to get our $200 back. Bottom line: if you are a high roller at the Mirage you can terrorize and ruin anyone evening because they are the customer that the hotel values!\n\nReview 25:\nWe stayed at The Mirage for 5 Nights,it was wonderful.We had a long flight from heathrow approx 10.5 hours,so were fairly tired upon check in we did the Las Vegas sandwich 20 dollars in the passport and got a upgrade on the room on the 25th floor overlooking the strip and the volcano,well worth the money.The room was lovely,a massive king size bed you could get lost in it,and very comfy-superb.We did a trip to the Grand Canyon absoulety stunning,we went with Sundance Helicopters thay were great and views were simply amazing.We had a Pilot called Jackson he was very good.who knew his stuff.The Mirage has a perfect location for the strip and was very busy as it was Thanksgiving,our room was cleaned everyday with fresh bedding towels etc.I would recommend the Mirage to anyone and for what we had was great value.Well done to the Mirage.\n\nReview 26:\nWas in one bedroom penthouse suite. Good view eventhough the \"wrap\" really obscured the view. wonderful property and excellent pool (reserve pool staff was awesome) and you can't beat the location. While the restaurants are good the buffet is well bellow the level of this hotel.\n\nReview 27:\nThis is one of the best hotels I have ever stayed in. I would go back in a flash if I could! I loved everything about it. I couldnt fault one thing! The rooms were amazing, the swimming pool was amazing, EVERYTHING is amazing. Please please please go and try it out!\n\nReview 28:\nI've stayed at Mirage many times. The rooms are updated and the beds are heavenly. The hotel is centally located. The casino is roomy and the buffet very good. We had one hiccup. Upon check in they could not give us two queen rooms on same floor. They offered a king and queen room near each other. When we got to the rooms, they were far apart from each other and in separate wings. One phone call back to front desk and we were reassigned two adjoining rooms without having to return to front desk.\n\nReview 29:\nNot accomodating in anyway if they are the cause of a problem. Loads of redtape and rudeness. Stay away. Just my experience. Stay at Caesars for the same price.\n\nReview 30:\nMy husband and I were planning to get married during our stay in Vegas, so the hotel had to be perfect, and it was. The hotel itself was fantastic: food, rooms, casino's etc...but the crowing glory are its staff. They bent over backwards to make our stay, and wedding reception, memorable. Gold medals to the manager and staff at the chinese restaurant, who had our requirements to the letter, and gave us a special room just for us. The waiting staff were without fault, and it's part of the day that we, and our guests, will never forget. The hotel itself, is central to everything, and is just what a hotel should be, and more. Never hesitate, stay at the Mirage!! !\n\nReview 31:\nBack in October 2010, I had the opportunity to stay at the Mirage for a surprise birthday party for a friend. This was also my first visit to Las Vegas. The room was exceptionally nice, even for their basic setup with 2 queen beds. When we called the front desk for service, their staff was prompt and courteous in bringing us whatever we needed. I would definitely not recommend drinking anything from the mini-bar fridge in the room. All items in it were way too expensive. Our friends stayed in one of the suites on the top floor, which were absolutely incredible. The room was gorgeous and the view of the strip was awesome! The amenities at the Mirage were really nice, from the stores, to the pools, the cabanas, and the multiple restaurants. And of course the casino was nice too! There were plenty of things to do while staying there. It was definitely a great stay and I would be willing to go back again. I highly recommend it for those who are looking for a nice and reasonable place to stay in Vegas.\n\nReview 32:\nFirst of all this was my 5th time staying at the Mirage in the last 5 years and will be my last. 1. They checked us into a room that was occupied and scared the crap out of the people inside. (after downgrading our room as they said they were sold out). 2. They told us to wait on that floor and security would bring a new key for a new room... 30 minutes later they arrived and put us in our new room. 3. Our new room had a terrible smell as there was a sewage leak and the carpet was all wet. They moved us again. 4. We went to our new room and the lamp was disassembled all over the bed and night stand was in the middle of the room. When we called down they said they were doing repairs in that room so they moved us YET AGAIN. 5. Finally got a good room (but they declined to up grade us instead they offered a 100 dollar room credit)... big deal. Will not stay here again, they need to get their $*** together. Very unprofessional!\n\nReview 33:\nThe hotel its getting old again, beds and pillows need a change. My room door got stucked so each time I got to my room i had to call security to open my door. The second day not even house keeping couldnt open the door, so my room was undone that day .\n\nReview 34:\nI recently had a weekend stay at The Mirage. I had no problem with a quick early check in and was delighted not only with the decor of the room, which was better than the website's photos, but also had a great panoramic view from Encore to The Imperial Palace. The staff, from the front desk to the concierge, was friendly and knowledgeable. Both the Buffet ambience and food were excellent. The only glitch was the auto-checkout wasn't working so I had to go to the front desk, but five minutes, and I was on my way. My only dislike was the sports book seem to be tailored to the horses as opposed to football.\n\nReview 35:\nHad a great time. We had a strip view room. Very clean and tidy. The Casino didnt give up much on slots or table games but it was a blast. I am not fond of the \"Resort Fee\" that MGM properties charge, I would assume if the economy is bad in Las Vegas the hotels would do what they can to get people there. But all in all.... A great Hotel and a great time.\n\nReview 36:\nWe recently celebrated my husbands 40th birthday at the Mirage. We spent 5 days there during October. From check in to check out the service was excellent. We loved the lobby and the size of the casino is perfect. Not to big to get around. The upgrade to the Deluxe tower room was well worth the money.There is an express elevator that goes only to the 24th and 25th floor. We never had to wait. The view from the room was increadible. The rooms were nicely decorated and there was plenty of space. Room service was very good and quick. The location on the strip is great. You can walk to Ceasears, Harrahs, Venetian, and many more hotels. They also have a tram to Treasure Island. We love the Mirage and will be returning soon.\n\nReview 37:\nWe stayed here to see Beatles show LOVE. Show was GREAT, rooms were not, especially after we were spoiled our first two nights at the Red Rock. They're typical older style Vegas- a bit worn, dingy, smelly, scary bedspreads but are currently being renovated. I wouldn't go back until the upgrade's finished. Pro's: central strip location, good restaurants, \"Love\" was spectacular! Cons: Casino area's especially smoky and gets pretty crowded on weekends, rooms were a letdown, volcano closed for renovation.\n\nReview 38:\nI attendent a birthday party to celebrate a milestone and the person who was celebrating daughter was brutally attack by three older white women that was staying in the hotel.It was justified by saying they were drunk,this was a racial attack.I would never suggest this hotel to anyone of color if you dont want to be abused.I was told by risk management they we'rent responsible for any injuries that happen and that it was an altercation for the police to handle.Funny thing we rented the Penthouse for 4 days between the toliet pipes leaking,the shortage in the lighting you name it happen. We were told on the last day of our stay the problems in which i mention would be fixed on the day of our departure Wow! To spend that much money per night not even a basket of fruit was left in stead we got attitude from the front desk.I would not recommend this hotel to anyone of color you may get attack and told it's your problem.\n\nReview 39:\nWe recently returned from a weekend in vegas and I was very impressed with the Mirage. I will stay there the next time I go, the food choices in the hotel are excellent, especially the ny style deli-- the buffet was fabulous and the pool was great--although they do not actually have a swim up bar like they claim. My only beef was that the line-ups at the buffet and at check-in were way too long. Everything else was great though, and the greenery in the atrium--and decor---beautiful!! !\n\nReview 40:\nOne of the \"original\" lux hotels in Vega. It still holds up today. The pool is great. All the amenities you would expect. Everything about this hotel feels relevant. Not dated at all.\n\nReview 41:\nVegas is a frequent travel destination, and we've always appreciated the tropical ambiance and great location of the Mirage. You can't compare a Vegas hotel to other hotel experiences. While you won't get a ton of personal attention (this place is crowded and big!) the attention you do get is professional and top notch. What we like about the Mirage- not as overwhelmingly large as the bigger or newer super-resorts (Venetian, MGM, Mandalay, etc). It does feel more \"to scale\" in size, you won't get lost, it still feels clubby, you can find your friends, etc. Location is great, perfect spot on the strip. Easy to park and utilize all the facilities. Pool is the best, hands down. Plop down and put up your drink flag! You'll be glad you did. We love the Mirage.\n\nReview 42:\nGreat stay rooms extremely quiet clean and roomy !!! !\n\nReview 43:\nJust came back from our second stay at the Mirage. We stayed here in October and saw LOVE, our room then seemed newer and had a nice view of the volcano. This time we booked directly with the hotel with a special rate for card holders. The room was desperately in need of updating, which is suppose to start in March 2008. The plus to staying at the hotel, we wanted tickets to see Jay Leno and the conceriege holds seats for clients staying at hotel. Our seats were 10th row directly in the center. Good show. The location is great also. Next time we will stay at one of the other hotels, there are so many to choose from.\n\nReview 44:\nMy sister and I went down to Vegas, and we decided to stay at Mirage on a promo. It was amazing! The pool is fantastic - HUGE, great service, amazing decor, the restaurants are amazing (especially Kokomo, the steakhouse) and the service was top notch. Everyone made you feel like you were important, it was great! I think we left once or twice, only to catch shows! I highly recommend this place. Bonus - if you sign up for the Players Card, you get some great deals on future stays!! We'll be back for sure.\n\nReview 45:\nWe spent two weeks here and loved every minute of it. The pool area is fantastic and relaxed. Restaurants are fabulous and the staff attentive. We visited lots of hotels on the strip but by far this is the best. Not snobby and not too party orientated. Beautiful decor and the coffee shop next to the pool area was like a little taste of England. Rooms well equipped ( we were on floor 16) perfectly placed for doing all the strip activities . Not the cheapest place to stay but not the dearest either. I would certainly consider no other hotel. For days by the pool this is the one to go for\n\nReview 46:\nI travelled with my family with young kids and decided to stay at Mirage. We booked room at Tower Deluxe Floor. These rooms are located on seperate executive floors 24 and 25 and have seperate elevators which saves a lot of time especially in a peak time as we travelled. However we did not know that the rooms accomodate only 2 people and come with King beds only as we booked from the site booking.com and it mentioned \"King/Queen Bed Rooms\". When we reached, the check-in staff told us about this booking however to our surprise they did have twin queen bed rooms at Floor 24 which they offered immediately. The room 2406 was very nice and had breathtaking views of the strip and th volcano. The hotel was right at the center of the strip and we very close to Venetian and Wynn. We had fantastic 4 nights at the hotel and we would only visit Mirage if we ever travel again to Vegas.\n\nReview 47:\nStayed at this hotel earlier this month. It was my first time staying in Mirage since the mid 90s. The interior, including the small rain forest and aquarium behind the reception desk, haven't changed much. The rooms have changed and the beds were quite comfortable. I was impressed by the amount of remodeling that was done to the rooms. I was not impressed on paying the resort fee and having a non-functioning wireless internet. For $15, I would expect high speed internet access to perform with minimal issues. I also tried out the swimming pool and it was still very good since my last visit; though I was disappointed that the water slides were no longer there, or at least I did not see them. Besides those issues, Mirage met my expectations nonetheless. I would not mind staying here again though I hope Mirage would give guests a good reason to pay the $15 resort fee, and in return get everything that is supposed to be inclusive with the fee.\n\nReview 48:\nthis was a once in a life time thing for me to get to come to las vegas and so we picked the mirage for our stay and that was the biggest mistake of our lifes that is for sure.we are 2 sisters and blue collar workers we spend money just like everyone else but i guess since we werent with a man or had a 3 piece suit on or a very very short dress we were nothing to this hotel. the service to us was very very poor and our room was not kept up like others we saw going down the hall what is up with that I am in the travel business and I will make sure not to have anyone book here that is for sure\n\nReview 49:\nMy boyfriend and I stayed at the Mirage this past weekend and it was fabulous! We arrived at 11am on Thursday were given our room right away, and didn't have to wait in a line to check in at all. Our room was spotless and very nicely furnished. Even though it was too cold for the pool, we checked it out and it was absolutely beautiful. We had the two free buffets credit each day, and ate at Cravings, which was good for a buffet. I would absolutely stay at the Mirage again and will recommend it to anyone traveling to Las Vegas!\n\nReview 50:\nMy expectations for Vegas are pretty grounded. This was one of the most disappointing Vegas hotels. The room was fairly large, but, the TV didn't work, the bathroom is not designed well, the electrical outlet would not work without serious finagling of the reset switch, there was a hair on the floor and in the tub, and trash left in the wastebasket from previous guest. The staff at the in-house Carnegie deli was very rude. And, because I had a rental car and chose not to valet, I had to drag all my luggage through the entire casino...no bell carts, no bellman to help. The bright spot was the spa...great service, although very pricey.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27742, "query_start_index": 27744, "query_end_index": 27744, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 564, 685, 1668, 2301, 2599, 2971, 3438, 3555, 3923, 4811, 5325, 6168, 6593, 6905, 7423, 8369, 9097, 9396, 9528, 10048, 10214, 10911, 11565, 12532, 13389, 13681, 13960, 14473, 14646, 15328, 16353, 17303, 17569, 18193, 18562, 19303, 19822, 20764, 21267, 21463, 22241, 22308, 22944, 23465, 24070, 24968, 25934, 26545, 27090]}
{"id": "219165", "pid": "219165", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOn Sept 24, 2003, my clients booked and paid for a 7 night stay at the Riu Playacar for Xmax vacation, Monday, Dec. 22, 2003, through Apple Vacations. After we closed Friday, Dec. 19, Apple Vacations called and left a message on voice mail that the Riu Playacar had overbooked and that our clients would not be able to go on their vacation on Monday. It's a good thing that we're open 7 days a week, or our clients wouldn't have known about this mess. Apple volunteered to put the clients up at a property in Cancun, but that was not acceptable to the client because he had been there and didn't like Cancun at all. It is so outrageous that the Riu management would wait until 3 days prior to a holiday departure to notify Apple and us. We will never again volunteer to sell Riu properties, and will only sell them after we advise our clients that they pull off stunts like this.\n\nReview 2:\nMy girlfiend and I stayed at Riu Playacar because we've been using Riu hotels in the past. but this hotel I would rate 2 stars because it was like a motel 6 beach resort...the bed were very hard to sleep on, the restaurant wasn't that great and you didn't have much option..the beach were rocky and small... But the best thing about Riu they gave us a promotional stay in Riu Palace next door...we book for Riu Playacar and only stayed for two nights then we moved to Riu Palace...the place was gorgeous everything was great and the best thing is we only paid for the Riu Playacar..we definately took advantage of the deal that they offer us..hopefully our next vacation in Ocho Rios, Jamaica will be the same as our last stay with Riu\n\nReview 3:\nI was robbed from my room, when I reported the incident, the hotel Director did not take any responsibility and only gave me an email address which wiill not respond until 20 days later. Be careful!! !\n\nReview 4:\nWe stayed at the Riu Playacar sept. 7th to 14th. Very clean rooms. Friendly staff, nothing to much trouble. Close to Playa del carmen for days & nights out. Great value for money. Would go back there .\n\nReview 5:\nThis is the worst resort we've ever been- no much more to add. Food was horrible, rooms are old, dirty and mantainance very poor. Bathroom ridicolous. Overall enviroment is sad and with poor illumination!! Personnel is barely trained. Moreover beach is very short- despite the promises of tour operator and Riu chain. Playa del Carmen is a great place to spend an holiday and it's plenty of good hotels; just think it twice before going to RIU PLAYACARl!! Worst of all is that in Spain they sell this hotel as a 5 starts and this is simply a joke- or worst. We spent here one night and then we changed hotel for a better one (not difficult).\n\nReview 6:\nMy Fiance and I returned from our vacation to the Riu Playacar 3 weeks ago. We had a fantastic fortnight in the sun, and we could not fault the place. The room was kept immaculately clean with beautiful displays of animals made out of towels every day. The food was plentiful with an enormous choice, so even if you are fussy with your food there will be something to please you. The staff were incredibly friendly and couldn't do enough for you. The beach was gorgeous and the pools were lovely. I would definitely recommend staying at the Riu Playacar, and I plan to return again next year!\n\nReview 7:\nThe Riu Playacar was dissappointing on many levels. The beach is small and there aren't enough chairs for the many guests. The food was terrible and the beds were horrible. I would not recommend this property to anyone.\n\nReview 8:\nThe food is inedible (even the specialty restaurant that we tried), the beds are rock hard, the beach is small, and the whole place is very noisy. When we complained to the manager, he was very defensive, and told us to go stay somewhere else, so we did. Also, upon arrival, we were only given one key, and were told to come back later and they'd make a copy (they use old-fashioned metal keys). The copy didn't work, so we had another one made. That one didn't work either. We stayed 3 nights, then moved to the Iberostar, which was wonderful!\n\nReview 9:\nI was impressed with the staff and how well organized the activities and meals were. There was always food avalable somewhere on site. The beach was very clean, and towls and chairs were in plentiful supply. The staff were always helpful and frendly. The grounds were well kept and the flowers and plants were beautiful. There were planty of activities and the resort is located near lots of attractions, and there are shops near the resort as well as a short $5.00 taxie ride away. Tulum, The Mayan Ruins are just a half hour away and Xcaret is less than a mile South of the resort. Both are great places to visit.\n\nReview 10:\nWe travel a group of 7 family members, to mexico for vacations in February 2011. We reserve the Riu Playacar from the official webpage of the hotel. The price in the url was in dollars. We got our reservation vouchers via email with the price in dollars to pay in the hotel on the arrival. When we arrive, the hotel charge us 400 U$D more, then the price of our vouchers and the prices that are displayed in the RIU official webpage. We complained, but the manager of the hotel said that the error was caused by the RIU call center. Nobody listen to our complained, and we had to pay 400 U$D more in our total fee. So be aware with this hotel, because they don't care to scam clients.\n\nReview 11:\nI have just returned from a family Vacation, and I am speachless. You cannot put into words the way to describe the food, the staff, the beach, the pool, the shows, activites...everything was perfect, actually perfect doesnt do it justice. I was reading the reviews about a month before I left and was starting to worry, but worry not, this resort was unbelievable. I would go again in a heart beat, and I would reccommend this place to everyone. The only thing I can suggest is Bring a Clock, if you want to keep track of the time during your vacation. ENJOY!! !\n\nReview 12:\nThis hotel was awesome, staff was really friendly and the place was always clean. Bartenders at pool were awesome and made us want to only get drinks there. Karla Elizonda is the best activities director ever. She made sure everyone was involved and having fun. Thanks Karla!!! It was awesome how they made sure you were always having fun. Scuba in the pool was also well worth the time. Teachers were good and very patient. Great instructors(the female was the best). The food was great and plentiful. The only down fall was the beds- they were pretty uncomfortable-- they really need to update that horrible materess. THANKS FOR A GREAT TIME!!! !\n\nReview 13:\nThis was well worth the money. For an all-inclusive the food was decent, the drinks were tasty and the service was outstanding. The employees at this resort truly go above and beyond the call of duty to make their guests happy. The rooms were average and the beds were hard. But the overall stay was enjoyable.\n\nReview 14:\nMe and three of my girlfriends just returned from Riu Playacar, booked through MLT Worry-Free Vacations (May 1 through May 4). What a wonderful trip it was! We stayed Thursday through Sunday (not long enough!). The hotel was awesome. The people there were so friendly and right there to help if you needed it. I had read other reviews from here about the musty smell of the rooms. We brought an air freshener and that seemed to help. We never had a problem with getting clean towels, just asked for them (and left a tip!). If you get reservations for the Steak House or the Mediterranean restaurant, my only advice for that is MAKE SURE YOU ARE ON TIME!! We were 15-20 minutes late and they really rushed us. You can take a taxi into the town of Playa del Carmen for $4 and shop all day. Bring lots of money! !If you have time make sure you take a bus tour to Tulum (Mayan ruins) and Xel-Ha where you can snorkel, tube down the river, swim with the dolphins, etc. Totally breathtaking! I would definitely go back! Feel free to e-mail me if you have any questions!\n\nReview 15:\nAfter doing some research and the fact that we love Mexico we decided on the RIU Playacar for our vacation. We went from 11/4 - 11/11. The resort on a whole was beautiful. Getting extra towels took two phone calls to the front desk and then we still had to wait awhile. We were very disappointed that the crowd seemed to be in the 50 -60 year old range. There was hardly any children for our 11 year old son to play with and not to many adults in our age bracket. (40)which was very disappointing. I was prepared for the hard bed but to tell you the truth it felt great for my back. The room did seem alittle musty, especialy after it rained.z9keep the AC on) It you go ask for buildings 4 or 5. They are right in the middle of the resort and easy to get to everything. We are planning our next vacaton and it will not be to the RIU\n\nReview 16:\nadvertised as a relaxing holiday,the truth is it was far from that,it was spring break, what Thomson did not tell us,it was like club 18-30 ,they youths had the run of the place they had the swim up bar pool to them selves,they also took over the other bars,they made a load of noise all night,spitting etc,we complained,the hotel gave us another room ,why i don't know that was just as bad,no security guards walking around to check on them,the entertainment was bad,the management who run this hotel should be ashamed of them selves,there were a lot of complaints,but no apology from the manager,it was catered all for the youths,it was a waste of a lot of money,but on a good note, the staff are the best i have ever met,so so friendly,(unlike the manager) the food was wonderful plenty of it,the rooms very clean,and Thomson rep Clare was so helpful, she is great girl thanks Clare Gillian and Andy\n\nReview 17:\nDespite the white sand and beautiful sea the resort was terrible. Mosquito infested, does not know the meaning of double beds or decent mattresses, with inedible food, I would never return and certainly would not recommend this hotel to anyone.\n\nReview 18:\nIf you want a holiday full of screaming animation red coats and tightly packed pool to pool sunbeds along with the\" we will not leave you alone\" attitude this is the place for you. Save yer money..blow it all in Butlins and you will have a better holiday (and the whiskey is genuine Scotch).\n\nReview 19:\nThe Riu playacar was absolutely gorgeous. The beaches were beautiful, if u get up round 6:30 you can watch a swift, beautiful sunrise, just like the 1s in the post cards haha. Lots of Europeans, but not the snobby ones, they're very nice. I miss it soo much and i only just got back, im already daydreaming of the day i probably wont return.....the staff was incredible, pretty flirtacious, but still incredible. Then again everybody is flirtatious to girls in Mexico haha. There's one waiter in particular that is so nice and just brightens ur day-Jesus, if anyone goes there and sees him please tell him la chinita says hi. U all should go into the town of PLaya del Carmen, Xel-ha and Tulum. I miss the Riu Playacar so grievingly much...it was definitly a profound life changing vacation that i will forever cherish.\n\nReview 20:\nNo a/c, we thought maybe we need to keep the drapes closed. Still could not get room below 80. Bed was so hard thought I was sleeping on the floor. And there is nothing like waking up at night to use the bathroom to find cockroaches on the bathroom floor. Sweet! The food is fried or covered in grease. Which, is okay for a day or two but after that I need something better. None of the specialty restaurants are anything to rave about. One night we ended up at the buffet after dinner at the Asian restaurant. Buffet was so so warm food nothing to write home about.. I would not stay here or at the Riu Yuctan down the street we moved there and all I can say is there were no bugs and we had a/c. Save yourself the trouble and stay someplace else.\n\nReview 21:\nThis hotel is older but quaint and well kept. Our Delta travel agent Diego Perez Hernandez was unbelievable. He bent over backwards to ensure that our trip was a success. From finding us outings to a phillips screwdriver to fix a broken suitcase. His only goal was to ensure that we had the best time possible. I had a dental emergency, he got me in with his wif\u00e9.s dentist, put me in a cab and gave the driver specific instructions . Needless to say this could have wrecked my vacation, but he went above and beyond to make sure that didn\u00b4t happen. He was like that with each guest, no matter what.\u00e7 Delta is very lucky to have this person as an employee. I now consider him a friend and even if I didn\u00b4t fly Delta vacations, or stay at that hotel again, I would seek him out.\n\nReview 22:\nAfter reading some bad reviews I felt are not true I decided to write my own. This hotel is a very nice hotel for the money. It is better than the riu tequila, yucatan. The food was good, location was very good. The rooms were standard but really who care about the room when all your time should be spent outside. I would stay here again in a heartbeat. I think people expect way too much from these hotels and they are never and will never be satisfied. If you want a reasonable hotel for a good price stay here.\n\nReview 23:\nReturned last week from the Riu Playacar and we loved it. Resort was in fantastic shape, clean, beautifully landscaped, very nice rooms, air conditioned resturant, great food, unbelievable super friendly service. We have travelled once a year for the last 10 years to Cuba, Mexico, St. Maartin, Virgin Islands, etc. and this was by far the nicest resort we have stayed in. Food was very fresh and always something new every night. Did not get tired of buffet, although the specialty resturants were also great. Never had to wait for a drink, in fact once they got to know you at the pool bar, your drink was waiting for you when you got to the bar. Service was top notch. Check in was done on the bus on the trip to the hotel from the airport. Once we arrived we got a welcome drink and the key to our room and within 5 minutes of arriving in our room they brought in our luggage. Service was top notch from the front desk, resturants, bars and the wonderfully talented and helpful annimation team. We loved it and will go back soon.\n\nReview 24:\njust got back home 1st july after 2 weeks at the riu playacar, hotel is very nice, food is fantastic, staff are very pleasent, must say it is the best holiday i,v ever had, it was a shame about the weather tho, would never go back this time of year,\n\nReview 25:\nIf you our an first timer 2 mexico this place is ok. But 4 experienced travelers this place is a 3star resort. Hope you dont get put on the south side as thats the processing center for the resort next door. Trucks& there back up beepers in & out all day & night, bottles crashing in garbage & best of all the sound of pool pumps running. It make for a really peacefull envirorment not.Then the staff has to be the most unfriendly I have ever stayed at in mexico. This resort was nice 20 years ago very out dated\n\nReview 26:\nThe hotel itself was kinda run down and the rooms...omg....We called it the Motel 6 of Mexico. They were very small and the bed was soo small and felt like you were sleeping on boards. I have a bigger TV in my bathroom. lol The bathroom tub was hard to get in and out of and it was moldy and yellow and really gross. The first day we found a boc of condoms in our room (that were not ours!) We told the Apple guy and he want too concerned. The food was meh..Same stuff everyday. If u didnt make a reservation for 1 of the 3 resturaunts by 7am that day, you were out of luck and eating lunch for dinner again at the buffett. My husband and I went for a little getaway and tried to save a few bucks. Next time we will pay more for better accomadations and better food. But if are going to drink and be by the beach, this is your place! Oh, and no elevators for the guests and we stayed on the 3 rd floor...\n\nReview 27:\nAfter reading several reviews, i was very reluctant to book my stay here but in the end price won me over . I can honestly say it was one of my best vacations yet !! the resort grounds were beautiful, the ocean / beach perfect, the food wonderful !\n\nReview 28:\nStayed at the Riu Playacar in Jan. 2012. I would rate this hotel as very good. I am sure there are nicer hotels around the area but I can guarantee for the money you pay here it is the best. The food is great, the landscape is pretty good, the rooms are nothing special, the staff is great, and so is the beach. I would highly recommend this hotel but you need to remember it is not the most expensive for a reason. if you remember this is a cheaper hotel you will have an excellent time. Highly Recommended for the price.\n\nReview 29:\nVisited the RIU Playacar inside the Playacar sanctuaryin Playa del Carmen in 2007 for our honeymoon. Liked it so much that we returned in 2011 after four years. Still loved it. The price was excellent, the RIU folks are top-notch and the beach was...incredible. Very well done, and we're thinking another trip to this same resort in the near future. Highly suggested if you're looking to avoid the busy-ness of Cancun and want a getaway in Playa del Carmen.\n\nReview 30:\nThis was our second time at the resort. The first time was about 3 years ago and was wonderful. This time we had a good time but they were curring back on services. Had to beg to get Refer in room stocked. No A/C and no response after 6 calls to the front desk. Not only our room but our friends rooms also, a total of 4 rooms with no A/C. Entertainment was very bad! This resort is maybe a 3 star tops. The pool was dirty and filters and skimmers were never working that I saw, not good with the amount of people in the pool. Broken chairs in the dining room, trim falling off building. Just seemed dirty and we never felt comfortable like we did the first time. Time to clean the place up guys. Live music and dancing would be a plus. Keep the place more for adults. Mr. Clean Michigan\n\nReview 31:\nWow what a holiday, this hotel sure knows how to give you a good holiday. The food, rooms, staff and beach we could not fault. They bent over backwards to make sure that you had a good holiday. If we ever go back to Mexico again (this was our second time) we would use this hotel again, WELL DONE\n\nReview 32:\nWe spent 2 weeks here from the 11th to 25th March and the holiday was completely ruined by hoards of young Americans on their Spring Break. Although they were either with parents or chaperones they were out of control day and night ! Being an all inclusive resort they had access to alcohol 24 / 7, we felt sorry for the staff especially those tending the bars having to deal with these obnoxious youths. We chose this hotel from the Thomson brochure which advertised it as relaxing with lazy days by the pool , when in fact it was like an 18 to 30 holiday!\n\nReview 33:\nWe had a girl trip planned for Aug.29-Sept.2,2007. We had read the reviews and felt pretty good, for this was just a girl trip not a honeymoon, so our expectations were'nt high. All the bad reivews are 100% correct. I can't begin to imagine all the good reviews are true. Sevice was horrible, pool was dirty, food was terrible. The rooms smelled and the beds were hard as rocks.The staff, mainly front desk, was rude. I could go on and on I really just want to warn people , DON'T STAY THERE.\n\nReview 34:\nWhat a pleasant stay -- great food and service. Front desk staff and restaurant staff were outstanding. Special mention to Juarez, Wilbur and Marisol in the restaurant and Manual at the front desk. Nice room -well appointed. Rocha kept it clean and made the most creative animals out of the towels. Room smelled musty but given the rain and high humidity that is almost unavoidable. Only criticism was the stinginess with towels especially at the pool-- rigid application of \"one towel per person per day\"! First time I have encountered that and it is a real pain. Bed was comfortable once we got a mattress topper The Spa on the beach was fantastic.\n\nReview 35:\nMy friend and I stayed here from the 11th to the 18th of Feb. We were very happy. The beach was better than it's sister resort the Palace which was much more expensive. Food was good. It is located in a good spot outside of Playa del Carmen far enough that you escape the craziness but close enough that it's a $5 cab ride. It is right across the street from a little shopping plaza which was very handy. If you are going to do a tour I would recommend booking it at this plaze and try and talk them down. It works! Don't book from hotel lobby, it's more expensive. Also ifyou are trying to decide between the Chi chen itza tour or Coba I would recomment Coba, its half the distance and just as nice. The Chi chen itza tour was a really long bus ride. Horseback riding was fun too the cowboys are a blast. There are lots of activities you can do right from the beach that are fairly inexpensive. We plan on going back in June, we liked it that much.\n\nReview 36:\nWhat a great time!!!! The staff, especially Aldo at the front desk and all the bartenders (Antonio, Polito, Jose, etc...) were fantastic!! Everyone always smiled and said Hola which was very welcoming. The food was not the best food i have ever had, but it was good !The rooms were very nice. I had read all the reviews about the beds and i'm not sure if i was exhausted or drunk by the end of the day, but every night i slept like a baby.The rooms did have a musty smell, but you are in a warm humid climate...it went away after you were in the room for a few minutes. The grounds were very well kept and clean. The beach was great too! I don't understand people complaining about the sand whales. They are there to protect the beach so we can enjoy them for years to come. The beach and water was very clean and beautiful! So all in all, for the price and quality, I would go back there in a heart beat!!! Hasta la vista baby!!!!! :)\n\nReview 37:\nWe stayed at the Riu Playacar last month and had a wonderful experience. Our rooms where clean, the frig was always stocked. The ground were beautiful and kept very clean, same with the beach. Didn't need to fight to get a lounge chair at the pool or beach, which is always a plus. The staff was extremely friendly and helpful. The food was very good. A small hint for those who might have trouble climbing stairs, ask for a ground floor room, they have 3 floors, with no elevator. We stayed for 10 days and look forward to another stay next year. This will be the first time we have stayed at any resort more than once, we felt it was great. P.S. The kittens & mother cat was a nice surprise. It seemed like most people enjoyed them, seemed a little like home........\n\nReview 38:\nRiu Playa Del Car was wonderful. My Husband i took a second honeymoon we stayed at the RIU Playa Del Car. The Hotel was absolutely beautiful. The grounds were immaculate. The staff was great. Food ala Food all you could eat and more. There were so many varieties of food from different cultures as well as the mexican infuence. Great Entertainment something different every night. I really enjoyed the Friday night show of the Maya Indian ceremony. The swim up bar was always a delight. The beaches were clean with plenty of chairs for everyone. Sevice from the staff was wonderful as well. No one could go wrong. Im ready to pack my bags for a second trip to the same place.\n\nReview 39:\nJust came back from yet another wonderful vacation at the Riu Playacar. This time 10 of us went. An amazing resort with lots of good food, friendly staff, and a great time. Beautiful location and only 20 minute walk to Playa Del Carmen where it is easy to bargan for a good price. I can't wait to go back again. This time I am considering to take my two young children. They have a great \"Mini Club\" for kids. The Riu resorts are at the top of my list when considering travel. A must try for all!\n\nReview 40:\nThis was a nicely laid out resort without the feeling of a \"mega resort\". This was our first experience with an all-inclusive resort. The staff was attentive and made sure that you were happy. The grounds were perfectly manicured. Enjoyed the diversity of quests from other countries. Initially, we felt more like a minority. Dutch, German, French and Austrians appeared to be the prevalent quests when we were there. Food was also diverse but I recommend the Steakhouse and the Mediterraneo as an alternative to the main dining areas for dinner. The steakhouse was a 5 course meal. The location allowed full view of the ocean and beach. We were fortunate enought to enjoy our time there during the full moon, which elevated our experience. Would recommend bringing a large plastic mug for the glasses hold only 6 oz of fluid.\n\nReview 41:\nJust got home from 7 great days at Riu Playacar. Outline below: Rooms - small but very clean, plenty of hot water, lots of TV channels and the mini bar well stocked. Dinning - buffets were great, the fresh donnuts and breads were out of this world! The steak house was wonderful. Make sure to make your reservations by 7am for same day. Pool - swim up bar was nice but small, lots of loungers at the pool and on the beach. Drinks - weak, but if you asked for a double or top shelf booze it was no problem. Beach - can't say enougth, it was beautiful, lots of shells to be found. Shows - good but not the greatest, but the crew sure worked hard. Any questions I will be glad to answer if I can.\n\nReview 42:\nThis hotel is terrific! It's the best hotel that we have been too. This hotel has alot of very exciting entertainment. Very funny and very interactive. Especially with kids. The beach is great. It's not to overcrowded. They have alot of pool activities. The people are very polite. Room service is great. One day we had our towels made into an elephant. The next day we had them made in a butterfly etc. The food excellent. The was always food out. The drinks are great. The swim up if fanstastic. I would definately stay there again.\n\nReview 43:\nThe resort was quite beautiful as are most of the riu hotels in playa del carmen. Visiting in October is quite warm. 'This resort is topless so you may not want to travel here with your family. The food was good but there is only a few restaurants to chose from. When you pay at one riu you can dine at all 4 playa del carmen hotels in the playacar complex. The Riu Tequesa, and the Riu Palace and the newer 51/2 Riu hotel have great food with alot of restaurants you can choose from. Book the restaurants in advance. We went swimming one day at the Tequesa and shopping at the other riu hotel located next door to the riu playacar. (can't remember the other riu hotel name). We had a great time here, met so many nice people from Canada and the US. I would definatly go back to this hotel. The beach was fabulous and the colour of the water was like no other place I have been.\n\nReview 44:\nArrive at hotel with apple vacations They listed as 4+ but really 2+ we have had no water here for over 24 hours and hotel is not accommodating at all Sister resorts not accessible\n\nReview 45:\nTen of us ages 7-57 vacationed a week at the Riu Playacar and couldn't have been happier. The hotel was very clean and the property was beautiful. The food was excellent, choice of food was enough to make anyone happy.The staff and management could not do enough to keep us happy. We have never seen people work so hard to make a stay enjoyable. The beer was great however the drinks were very weak. All one had to do was ask for different/more alcohol and the bartenders did their best to remedy the situation. There were always enough available chairs on the beach and by the pools. We would return to the Riu Playacar in a heartbeat. It was everything we had hoped for and more.\n\nReview 46:\ntravelled to the riu playacar hotel on june 14th for 7 nights, this is a very clean hotel, the staff are so friendly and so efficient, we had a lovely room 6304 on the 3rd floor, there was no problems there, it was cleaned every day and the mini bar was filled every 2 days, because it is a smaller resort the reception area and the beach are so easy to get to, the beach was fantastic, there are 2 pools a quiet one and the other where there is daytime activities, plenty of sunbeds on the beach and around the pool, and clean beach towels everyday, the weather was hot only only had half an hour rain one morning while we were there, we had a massage in the beach hut, neck, shoulder and back massage, 30 min $49, well worth it. the food was lovely, something for everyone, we visisted the steak resturant very nice, this was my 3rd visit to mexico, will definately go back to this hotel for my 4th visit\n\nReview 47:\nRecently got back from a week at the RIU Playacar. It was a pretty nice place, clean. Good points. 1. Staff was friendly. 2. Food was good, but it got repetitious after a week. 3. Drinks at the bars were good, didn't seem to be watered down. 4. Room was clean, air conditioning worked fine. 5. Grounds were beautiful beach was really nice. Plenty of lounge chairs, nice pools. Bad Points. 1. Had a hard communicating with the maid that we needed more than one bath towel for two people and we needed a bath mat. 2. Specialty seaafood restaurant good, service slow. 3. Liquor provided in room was pretty poor. 4. Shower would back up a little, never overflowed. Toilet stopped up once, fixed promptly. Room was slighty musty but was fine when you turned on the air. 5. Entertainment was so-so. Emcee introduced everything in 4 different languages, got wearing after a little while. 6. If you go during hurricane season like we did, be sure to bring cards, lots of books, or a gameboy. Nothing much to do when the beach and the pools are closed.\n\nReview 48:\nI have traveled to many tropical destinations and stayed at quite a few resorts in the Playa area. This is a small resort and low key. Very fun, staff is great, pool is wonderful and steps from the the beach. Beach has been totally rennovated and is fabulous! Food and drinks were good. Would stay here again for the price. Not large like Iberostars but very nice. Can't say anything negative about our stay except room service for morning coffee or a coffee maker in the room would be nice. KC of MN\n\nReview 49:\nLock your balcony door, put everything in the safe and take the key and safe key with you at all times. We had an intruder hop onto our balcony and enter our room through the sliding glass door which I had not properly locked at 4:30 a.m. I was glad I was awake. I called the hotel security. They responded quickly but didn't seem that concerned. Never heard another thing through the rest of our week.\n\nReview 50:\nSpent Dec 29-Jan 5 2004, this place is fantastic. The food is great and plentiful, the beach is incredible. The hotel is spotless and they can't do enough for you. Yes the beds are hard, and there are topless women on the beach. But you get used to it pretty quickly. This place is paradise and don't let anyone talk you out of going.. No question my wife, daughter and I will be back. Plenty for a teenager to do also..\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31430, "query_start_index": 31432, "query_end_index": 31432, "truncation_seperator": "... 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{"id": "609738", "pid": "609738", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here to celebrate a special day together. I was disappointed in the room overall. Chose the suite but really shouldn't have. The suite gives you a strangely shaped room addition (about 5' by 10') that really is more of an afterthought. There is a couch and a TV but the couch is so close your neck will be sore from looking up at it. The tiny TV was nothing to write home about either. The bed was comfortable, the bathroom adequate, but there really was nothing else worth noting. Some nice touches here, nice people, but not enough to be that costly. If you want to splurge, go for the Elysian. That hotel is beautiful and really will WOW you.\n\nReview 2:\nWe stayed for 6 nights in November and the staff couldn't do enough for you. When we initially checked in they gave us a smoking room. We phoned the reception desk and they immediately sent someone up to show us a non-smoking room and moved us very quickly. They couldn't have done enough. The hotel is in a excellent location and within easy walking distance of major attractions and excellent restaurants not to mention in the heart of magnificent mile. From the reception staff to the door staff all were excellent and incredibly friendly. We talked to the door staff every day and they were very knowledgable with the area and gave us many recommendations for good restaurants and places to go. We did eat in David Burke's Primehouse which is located in the hotel, and we did have a very disappointing dinner. I certainly wouldn't recommend the expense of eating at this restaurant, however, this had no reflection on our enjoyment of our stay at the James. The hotel bar is very good with prompt and excellent service as well as some very nice cocktails. We certainly wouldn't hesitate to recommend the James and would definitely return.\n\nReview 3:\nFrom the start our stay at The James was amazing. We received a great deal off of Travelzoo for $129/night, PLUS $50 in food and beverage coupons. Upon arrival we were checked-in well before the correct time and received a high room, which was great. We had a great experience with the servers at Prime Steakhouse and they had fantastic food. J Bar was ok, it was a little too \"cool\" for me, but everyone there was pleasant. The hotel is a block from Michigan Avenue, which was great.\n\nReview 4:\nI stayed here for a hometown visit in June. I cannot say enough about this hotel. It was stylish, clean, and the staff was super helpful and accomodating. Also, the location was perfect for taking advantage of all the great Chicago shopping and restaurants. I will definitely be staying here again for my next visit this fall!\n\nReview 5:\nWe stayed in The James for a week, and it was the best week ever... The James has a perfect location, a super friendly and helpful staff, a beautiful modern design, nice plasma TV ;), and is clean, secure and comfortable. On top of that you are close to the best places to eat and close to the best places to shop\u00e2\u20ac\u00a6.. it is perfect!\n\nReview 6:\nMy wife and I stayed at the James over Memorial Day weekend. We looked forward to getting away without our two young children for a nice quiet weekend alone. Upon arrival, they did not have our reservation that we had booked through Orbitz. Luckily, I had our confrimation printout and number. Nevertheless, they had to wait for Orbitz to fax over confirmation before giving us our room. Due to the inconvenience, they upgraded our room which was nice. I rooms were not very impressive, especially the bathrooms. I definitely expected more after what I had read. We used the valet service to park our car for the 3 nights we stayed. Upon departing, we realized that we had a substantial ding in our driver's side door. After contacting the James directly, they passed the buck by telling us that it was an independent company that handles their valet service. We have been getting the run around from both parties for weeks now. In conclusion, I would not recommend staying at the James under any circumstances.\n\nReview 7:\n+ Location was fantastic, from my point of view in the best area of the city. + Really Comfortable Beds! Would prefer shower had glass enclosure, rather than curtain and small closet (in winter will be really scarce of capacity) -Poor attention as expected based on great attention by e-mail. Because it was a special occasion for us. -Not as clean as modern looking as I expected based on the pictures. Poor value for money. Do not becomes what pretends to be. (low level of finishes, furniture and facilities) -The restaurant in the hotel, \"Primehouse\" too expensive and bad service (big basic mistakes) . Do not becomes what pretends to be. Would recommend this to consider it.\n\nReview 8:\nThe James is a lovely, eco-friendly boutique hotel in the heart of the Magnificent Mile. Service was outstanding and the room was huge in comparison to other boutique hotels nearby. Decor is modern, but not uptight. Very earthy in the heart of the city. The bar is nice and the staff are very friendly and ready to help in every way possible. Highly recommended.\n\nReview 9:\nMy boyfriend and I stayed at The James for Valentine's Day weekend just for something fun to do and to get out of our appt. The room was immaculate and extremely comfortable. The hotel is located in River North, an excellent spot for shopping, dinning, sightseeing in Chicago - which is always fun even for people who live here. I was impressed by the attention to detail, one example being Kiehl's shampoo and conditioner! In addition, the staff was inviting and friendly. Overall we loved our stay and will be back!\n\nReview 10:\nThe James is a \"trendy\" hotel with good-size rooms, and decent service. The rooms are noisy with music blasting until 12.30am because of various events on the 3rd floor. Overall, I was not impressed with the quality of the service and would not stay at this hotel again.\n\nReview 11:\nAfter spending two weeks working in the suburbs I was looking for somewhere comfortable, central and a little more intimate than the chain hotels on Michigan Avenue. I'd stayed at the Marriott and Meridian before and hadn't enjoyed the experience. The hotel is one block west of Michigan Avenue behind the Marriott. A great location to start exploring the city. Check in was a breeze and the hot towels were welcome. Don't come to the hotel for the views. With just 16 floors it's dwarfed by the surrounding properties. Our room was on the 12th floor facing the south. We had a deluxe double room booked through Hotels.com. Over $100/night below the rack rate. Although not a huge room it was very comfortable and the bed was the largest I'd slept in for a while. Great touches like the Kiehl's bath products, free wireless internet, 42\" Plasma and iPod equipped stereo. I can't comment on the Bar or Restaraunt as we didn't dine there. One tip....head to West Egg for breakfast - Great food and fantastic value for money. It's just a five minute walk up Ontario.\n\nReview 12:\nThe James hotel is a wonderful place to stay. It is in walking distance to great food, shopping and sightseeing. The staff at the James hotel went above and beyone to make my stay as comfortable and relaxing as possible.\n\nReview 13:\nWe stayed at the James hotel for a 40th birthday. The location was excellent for shopping and restaurants, but also very loud. The room was horrible. VERY SMALL. We had a double/double and it was the size of a college dorm room, plus completely white walls and linens. Absolutely no color except for one accent pillow. It was very sterile and uninviting. We were on the 11th floor and the lobby for the elevator was dark and done in red and balck with minimal lighting. It looked like the entrance to hell, if not a haunted house. Staff was very nice and accomodating. I would not return to this hotel.\n\nReview 14:\nI stayed here for 3 night with my wife and 4 month year old boy, I have to say The James was more than accommodating to our every need. I know it's the kind of place that doesn't have many kids staying here, but that doesn't mean they weren't more accommodating than any other hotel i have stayed at in this area. From the minute we stepped in the bell boy was superb, he even made our dinner reservations for us! The saw all our baggage and immediately upgraded us to a larger room and had the crib ready and prepped in minutes. This place goes as far as having a courtesy car to get you around to local places instead of waiting for a cab. Everyone was so friendly and ready to go out of their way to help. They definitely do set the bar for high standards and live by it.\n\nReview 15:\nThis is one of the nicest hotel i have stayed in. Great location. We walked everywhere. Room was spotless clean and the bed was soooo comfortable. Didnt eat in resturant but menu looked lovely. Was a lovely treat coming back to hotel after days sightseeing to have a yummy cookie/bun on bed after tturndown service. There is a really good place for breakfast called eggsperience which is only 2 streets away. Also Starbucks across the road. Would definetly reccommend this hotel.\n\nReview 16:\nWas there for 5 night, great location and excellent service. Will be back.\n\nReview 17:\nGreat location and a very attentive staff. Rooms are not spacious but they were very clean. Would return on a future trip.\n\nReview 18:\nI searched everywhere to find a hotel that would have everything I was looking for: a little luxury, clean and modern, close to public transportation and all of the sites for a good value. I found it with The James. The hotel is only 2 blocks from the Red Line, and just enough off Michigan Ave where you were close to so much, but was still quiet enough to sleep (we could just hear the Black Eyed Peas and Oprah during her block party). The rooms were bigger than I expected, and well appointed, with the bed being comfy (a must!). We actually got a free night through a limited time offer, which made The James a great value. Either way, I would probably stay there again.\n\nReview 19:\nMy wife and two small children just arrived at the hotel after a long trip. My children 4 and 2 and my 4 year old is autistic. We arrived and they couldn't find our reservation even though we showed them the email confirmation. I thought no big deal, this is a 5 star hotel I'm sure they will take care of things. I was wrong! Im a pretty easy going guy and realize things happen. It was the hotels reaction and terrible rudeness that bothered me so much. The manager was just awful. So we are standing in the lobby for almost an hour with our kids going nuts. Finally we paid more than double what we booked the room for because it was almost 10 pm. NO sorrys no anything. We stayed at the Wit two weeks ago and the customer service was amazing. STAY AWAY FROM THIS HOTEL!! and to top it off the rooms aren't even that nice!\n\nReview 20:\nWe stayed in the James in preparation for our wedding, as did most of our family. The hotel is a perfect location just off Michigan, and was swanky enough to suit all tastes!! We were there for a while and the staff were always superb. I can't recommend high enough for anyone looking for a city break!! (and Trader Joes opposite is always good for a healthy or not so healthy snack!) The J-Bar attached tho was not so good - you might hear that its a celebrity haunt. We found it to be a pokey little room, with expensive drinks and rude clientele. Avoid.\n\nReview 21:\nI cannot say enough wonderful things about the James. From the room, to the concierge Bill and Toni to the wonderful staff throughout the hotel, gym, etc., this hotel is a hidden gem two blocks from Michigan Avenue. It's beautiful, comfortable, and professional. I cannot imagine staying anywhere else. This is my second time staying there and I was welcomed back (They remembered). They catered to every need we had and were very informative. I can't imagine staying anywhere else in Chicago.\n\nReview 22:\nI stayed in a Deluxe King Suite. No desk to work at or to sit at to eat room service meals. The only table was coffee table height and the couch was some strange futon that was lower than the coffee table (!) and canted forward. Incredibly uncomfortable to sit at and ridiculous for room service meals or to work at computer. Since my room was configured like all the other Deluxe King Suites depicted in on line photos, I have to assume this design flaw with the couch/futon runs throughout the property. Bed was fine and bath was fine but I can't imagine why business travelers would rate this property well. The couch/futon seating is the worst I've encountered in a modern hotel.\n\nReview 23:\nWonderful hotel. Location was fantastic - we could walk to everything we wanted to see. great pillows and mattresses, room amenities and staff. Contrary to what I'd read here, we were treated like first class guests though we got a terrific deal on Hotwire. We had lots of questions and requests and the concierges handled everything for us - including getting tickets to a 'sold out' baseball game. The gym was beyond expectations - obviously someone very knowledgeable. Though, apparently hotels need to have a spa and/or pool for 5 stars, but other than those things, this place had it all.\n\nReview 24:\nI stayed at the James Hotel in the month of February. The hotel was very nice, and I enjoyed my trip a lot. When I got home though I noticed charges on my card when they were only supposed to charge my boyfriend's card. Well they ended up charging both of us. They told me it would take 7 days to refund my money. It is now at least 2 weeks later, and still no money. Whenever I try to call them they basically give me the run around, and are not really helpful. Still waiting for my money.\n\nReview 25:\nA great little hotel in a perfect spot in Chicago. A boutique hotel that welcomes kids! They even had a kids' library - but enough grown-up style that everyone was happy.\n\nReview 26:\nMy husband and I have traveled all over the world, and were really impressed with the James. Here is what we loved: *Check out time at 2PM! *Cleanliness was second to none. *Concierge gave superb recommendations *Location, location, location *The hotel has a car that will drop you off at your destination\n\nReview 27:\nWe stayed here in July 2011. The place was great...clean, modern and great location. When we got into our room we noticed our water was open and half drank. We notified the front desk and they said they would be sure to not charge us for it. After leaving I noticed a $3.33 charge to our credit card. I contacted the james and they said it was for the snickers bar we had consumed. If only we had consumed it. They will not take the charge off. Are you kidding me? I don't give a hoot about $3.33, but they don't have the decency to take the charge off when we spent a good amount of money there on the spa and at the lounge. I will not return do to this......seems illegal that they can charge us for something we didn't consume.\n\nReview 28:\nWe were VERY pleased with The James. Everything from the rooms to the service was perfect. The staff was really helpful and the location couldn't have been better! Not a big hotel but certainly a lot to offer! We were able to check in almost 3 hours early with no problem. The concierge was VERY helpful with dining suggestions. Great Stay!\n\nReview 29:\nI just returned from a 5 night stay at The James. This is going to be my hotel for all my trips to Chicago. I loved it! The hotel is perfectly located. It is in the heart of Chicago, one block from the Magnificent Mile. I walked everywhere from the Art Institute to the Gold Coast. The room adds to the hotel's charm. I had a studio loft that was like a little apartment. There was a stylish sitting area, a fully stocked bar, and a comfortable bed. The hotel has all the amenities of a luxury hotel for half the cost. There was a spa, restaurant, 24 hour room service, turn-down service with cookies on your bed every night. I truly enjoyed my stay, and look forward to returning soon!\n\nReview 30:\nThe James is a nice hotel in a nice location. It has clearly been significantly updated. I don't know Chicago too well but the location was perfect for my visit. I got a great deal on the room through JetSetter so I jumped at the chance to stay there. The hotel is perfectly nice but has clearly been updated. It is almost as if they brought really nice, modern furniture and fixtures into an old hotel in need of a makeover. You can tell in the elevators and hallways that this is an updated hotel. It didn't bother me but had I paid full price for the room I might have been disappointed. The beds are very comfortable and they have Kiehl's products in the bathroom which is a plus. Nice flat screen TVs and a very modern feel. My visit was so fast that I did not go to the restaurant or gym but I did order room service which was good. I would stay here again but only if I got another great deal. To be honest, I expected a little bit higher quality hotel for a JetSetter pick but I would still recommend it to a friend.\n\nReview 31:\nI had a really great experience at The James. The staff is very friendly and helpful, the rooms are a good size, very comfortable. The hotel is in great condition. Great restaurant, great bar. Small gym but has everything you'd need. It's also in a great neighborhood, near lots of restaurants, bars, and shopping. I'm going to try and stay at The James every time I end up back in Chicago, it really is a great hotel.\n\nReview 32:\nJust wanted to say we loved the James. I agree with all the other reviews... the location was fabulous, the staff wonderful and the bed was out of the world. The concierge were all so helpful and all their suggestions were great. I have to say one of best mini vacations we have had in a long time. I had read the elevator was noisy so i asked my room to be away from the it and they put me in a room that i couldn't hear anything. The little extras were great... robes, slippers, treats with turn down and Kiels shampoo made the stay so enjoyable. I would highly recommend to anyone staying in Chicago. If you go try to go the Cubs game and take the boat ride at night around 9:00 and enjoy looking at the city with all the lights. Wonderful.\n\nReview 33:\nThis hotel had some good reviews in some conference materials for the DMA07 Conference, but having stayed there for ten days I can say it is a place to be avoided. The bathrooom door did not close, a colleague staying in another room had the same problem. The in room television service, with an audio that promoted it as the lastest in hotel convenience, had no visual display. The fixtures in the bathroom were barely attached to the wall and the taps in the bathroom came off the wall while turning on the shower. The architrave air conditioning ducts were not fitted correctly which made the room look unfinished. The quality control in preparing the rooms for guests was absolutely appaling. Overall a poor experience and one I will advise our booking agent not to repeat.\n\nReview 34:\nWe stayed in one of the suites and couldn't believe the view, the decor, or the bathroom! Everything was incredibly clean and modern. The amount of space made it feel more like an apartment than hotel. One of the best aspects of the hotel however is it's proximity to some of the best shopping and restaurants in Chicago. The valet parking was a nice service as well since parking in Chicago is such a nightmare. My only complaint about the room was the street noise which even at the fourth floor level was sometimes distracting.\n\nReview 35:\nWe have some nasty welts up both arms and have been applying cream for the the bedbugs for the last few days. This, and unhelpful and pretentious service (especially from that guy called Chase from the front desk) was not expected from a 4.5 star property. The rooms are nice however more attention needs to be paid to customer service and cleanliness!! It really left a bad taste in our mouth to the point that we are not sure we would go to Chicago again in future! !\n\nReview 36:\nThe James was a favorite hotel on my cross USA trip. We stayed here during the Lollapalooza music festival and decided to splurge on a nice hotel in this city. We were not disappointed! We booked the studio room with a king bed and separate sitting room area. It was spacious, but the couch was not comfortable to sleep on - we slept four in the bed, and everyone from front desk clerks to the maids were very helpful (especially with extra towels, soap, etc..) Free computers in the lobby and free printing were so helpful for our concert tickets and boarding passes, check email and look up maps. Cool place, with hip modern design. Friendly helpful workers. Good value! Great experience!\n\nReview 37:\nMy husband and I were there for a conference and had booked the room thru their website, when called to confirm had us down for only 1 night instead of 4, easily changed. First morning cold,cold shower, didn't complain,next day fine. Phone did not work, called every day to complain, and every day said it would be fixed when got back to room, never was. No dial tone, unable to call restaurant, or call for car or call for room service. Finally, on last night someone came to our room while we were there and did fix it. The hotel is beautiful, rooms great and everyone was so nice, even when I was complaining they were nice. Great gym area also, and love the restaurant. BUT, for the money I could easily find another hotel just as nice with a working phone.\n\nReview 38:\nWe stayed at the james whilst on hloiday from Australia.The loaction is perfect for shoppers foodies etc.Michigan avenue in right next door.We received a great rate through hotwire. The rooms are excellent with staff to match. If i ever make it back to Chicago this is the place for us. I will have no hesitation to reccomend this hotel to couples, families and business people who like being treated like family.\n\nReview 39:\nWe stayed here for a weekend in Chicago and had a marvelous time. I thought the location was perfect, close enough to Michigan Avenue, restaurants, the El... Our room and bathroom were plenty spacious - and my boyfriend is 6'5\" so we are wary of space constraints. It had a lovely sitting area and I liked the chic decor. Everything was easy from check-in to check-out. We also enjoyed our room service breakfast and our late night drinks in the bar. The only thing I would have liked was to have 2 bathrobes left for us and 2 cookies at turn-down - but that is only a minute little detail. I would definitely return.\n\nReview 40:\nThis is a very good hotel, stylish, well-designed, with good service. If you're looking for a base that's convenient to Michigan Avenue and adjacent areas, this location should be perfect for you. I found myself wishing that everything--room, lobby, etc.--was a bit bigger. But that's what you get when you convert an early 20th C office building into a hotel. Don't get me wrong, the execution was great. The place didn't wow me, though. Also, since it's a low building facing north on an east-west street, there no views to speak of, even from high floors. I'd certainly stay here again, but I'd also review my options before committing to this hotel a 2nd time.\n\nReview 41:\nVery nice hotel , very friendly staff and very well located\n\nReview 42:\nApparently the building or doorframe had shifted making the door to the room very difficult to close. When I complained, the staff simply stated with a shrug that the door would have to be taken off the hinges and shaved down. Well it wasn't as if the problem started the day we checked in! The room also smelled of stale smoke even though it was suppose to be a nonsmoking room. Room was very tiny.\n\nReview 43:\nThe James is in an ideal location for a first time visitor to Chicago, being only five minutes' walk from the Magnificent Mile and close to the L stop. The hotel is well decorated and has one of the largest and most well equipped hotel gyms I've seen. Our room, a studio, was enormous. Two huge flat screen tellys, comfortable sofa and bed and large bathroom. Staff are incredibly friendly and helpful and there is the added bonus of a late checkout (2pm) as standard. If you're looking for a city centre hotel Chicago, I doubt you could do any better than The James. I wouldn't hesitate staying here again.\n\nReview 44:\nGreat hotel near the Mile. Excellent facilities with an outstanding gym. Rooms, beds, bathroom, etc all clean, modern and fresh. I've been staying here for several years now and plan to return again next year.\n\nReview 45:\nMy wife and I chose the James for a weekend getaway Dec. 3-5. I found a much cheaper rate of AA.com but the James would not honor it. Why have a Best Rate Guarantee when the hotel won't abide by its own terms and conditions? We stayed anyway as the rate was less than generally available and included one night parking. The hotel has positive attributes - great location, amienable staff, clean rooms. Negative - rooms small ( I know its Chicago ) no ice machines ( purchased can of soda had to wait 20 minutes for ice and had the soda drank before ice arrived ) room furniture shabby = appears to be art deco but more resembled art junko, no vending, small lobby, parking a mess ( had to wait 45 minutes for vehicle after calling from room - message didn't get to valet ). For a hotel that purports to be a luxury brand much was left wanting. How this hotel received 4.5 stars on trip advisor is beyond us.\n\nReview 46:\nOne of the WORST hotel experiences I've ever had. First night, they were overbooked and we got sent to another hotel when we got in from the airport after midnight ..... and there was no valet or bell attendant outside ANY time that we drove up during our stay. The next night, they lost our reservation for daughter's room AGAIN and it was another huge hassle with the manager. The next day, they were unable to locate our car through the valet for OVER AN HOUR. They were an unapologetic, unhelpful staff who bordered on rude, DO NOT WASTE YOUR MONEY!! !\n\nReview 47:\nThe James was a great choice by Hotwire, at first I was a little bit skeptical, but it worked out great. It's a block away from Michigan Ave where you can do all your shopping. It's also a couple blocks away from great eateries, like Uno Pizzeria, Portillos, and Giordano's. There is a movie theater located right down the street as well. It's about two blocks away from the red line. The staff was very friendly. The lady checking us in was very friendly, I arrived early in the morning, and she let me check into the room. The concierge was very helpful on where to go. The housekeeping ladies always greeted us in the morning and the doorman showed us where the nearest dunkin donuts could be found. There is a trader joe's and a starbucks right across the street. The beds are very comfortable and the room was very modern. For someone who has never been in Chicago before, this experience was great.\n\nReview 48:\nThe hotel definitely doesn't match its 4.5 rating. The receptionist was very unhelpful and dishonest, and I don't feel welcome at all. I booked a non-smoking room, but upon arrival, the receptionist told me that there was no non-smoking room left. Of course he was lying. I argued with him for 5 minutes, before he reluctantly gave me a non-smoking room. At checkout, they tried to charge me $40 upgrade fee each day, because I requested a non-smoking room. This was completely ridiculous. I had to go argue with the receptionist again before they agreed to take away the charges. The room was quite small, the TV was broken, so I had to call someone to fix the TV. Then the wireless network banned my IP address, so I had to talk to their tech-support -- the tech support was quite friendly, knowledgeable and helpful -- I guess this was the only bright point of the stay.\n\nReview 49:\nMy husband and I stayed a the James for a couples getaway weekend. The hotel was recommended to us by a very hip local friend. Everyone at the hotel was polite and helpful. The Concierge did a great job recommending things to help and helping select options. The room was clean and very trendy. Comfy bed. It was a little more than I would have liked to spend but you don't always have a choice in some cities and I wanted to stay somewhere nice.\n\nReview 50:\nWe just came back from staying at the James for 6 days and loved it. Though I didn't use it, my hunny says the gym was excellent and the running routes provided by the concierge (24hr!) was beautiful. Our king bed was super comfy and love the little treats each night from our turn-down service. Excellent location and I highly recommend the free bike service.. we rode around chicago for 4 hours without a care in the world! i'd like to personally thank Meg W for doing such a great job helping me sort out my reservation changes and Krista K for advice before and during our stay. Our first time in Chicago and it was very well spent..! Thanks James.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29190, "query_start_index": 29192, "query_end_index": 29192, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 840, 1994, 2490, 2828, 3173, 4196, 4888, 5262, 5791, 6074, 7150, 7383, 7998, 8785, 9277, 9364, 9499, 10187, 11025, 11594, 12100, 12796, 13402, 13905, 14088, 14406, 15149, 15502, 16201, 17238, 17669, 18425, 19215, 19758, 20240, 20943, 21717, 22143, 22773, 23450, 23522, 23934, 24554, 24776, 25696, 26265, 27182, 28068, 28527]}
{"id": "2515397", "pid": "2515397", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nwell it was straight out of the door after the first night......we had done 4 nights at the Platinum Hotel in Vagas and decided to stay a few more nights but the Platinum was full so we had to move on...well this hotel made us move on to another city..... oh and i made a 5 min call to a overseas number and they charged me $39.50. l asked if that was the phone company charges the stated NO its hotel charges. teach me to forget me phone charger........we ate italian in the hotel which can only be discribed as OMG...it was swill.......PLEASE GO BACK INTO VAGAS!!!! !...this was just cheap and nasty.\n\nReview 2:\nThe room was just wonderful!! Clean, well lit, large flat screen TV's. Great view of the mountains to the west. Huge (2 room) bathroom for the wife to spread out all of her make-up stuff. Sign up on their web site and you will get notifications of internet discounts. All of the staff were courteous and professional. Meals available on site were excellent and well priced. I do recommend you have a car of some type though as the hotel is well south of what most people consider the \"strip\". The hotel has a shuttle, but we did not make use of it. Bottom Line: We'll stay again! !\n\nReview 3:\nIf you want to stay off the strip this is a good choice and the shuttle bus (not free) means there are good links to the main sights. Rooms are large and comfortable but there was a odd smell in our room and the bathroom was not cleaned particularly well. Overall though very good value.\n\nReview 4:\nBad Garden Buffet service, terrible food, negative disabled services\n\nReview 5:\nJust had a great stay at South Point this past weekend for my 10 year wedding anniversary. South Point is a very large Hotel/Casino roughly 6 miles south of the strip. Very helpful/friendly staff, very clean casino/rooms/pool. My wife is allergic to cigarette smoke and didn't have a problem at all in casino, very well ventilated. I enjoyed the brightness of the casino/room and the bright colors in the decorations. All the restaurants are wonderful ! The pool area is awesome with a very large main pool, a smaller kiddy pool, and a very large jacuzzi. Basically what i'm saying is between the casino/rooms/restaurants/pool/bowling alley/movie theatre/friendly staff/and loose slots, you can't beat South Point for the money ! Don't tell them this, they could be charging 4 times as much and it would still be a great deal ! I will definitely be going back to South Point while in Vegas !\n\nReview 6:\nStayed here with family members. Parents loved the\" Kids Tyme \"which is an excellent supervised Hourly Child Care Program in kid friendly surroundings, well away from the Casino area. The Hotel opened in Dec 05 and the rooms and corridors are spacious and nicely decorated. My only major concern was the smoke filled environment in the Casino on the Friday nite I was there. For a new Hotel the air quality for a non smoker was prohibitive and forced us out of the Casino.\n\nReview 7:\nI can't begin to list all the shortcomings of this Hotel that claims to set a new standard for Las Vegas. What a joke. It is nothing but a barn with no NONE of the glam one expects from a Vegas vacation. They have cut back on their amenities in a big way . $12.99 a DAY for internet access. $15.00 a DAY for access to a gym no bigger than your kitchen. The WORST crap odd in Vegas. An abysmal buffet. Terrible \"free\" drinks for players. I could go on and on. I have met friends there for three years in a row. I will NEVER go back. Check out the M resort down the road. They will put the South point out of business. Hopefully.\n\nReview 8:\nI am extremely picky about the hotel rooms I stay in. In my search for a reasonably priced hotel off the strip, I thought the bargain price I found for South Point must certainly be too good to be true. Our deluxe room was more than I hoped for--very clean and roomy, and well decorated too. Our beds were extremely comfy with fabulous linens. The service was good. We did have quite a long wait for the bellman to deliver our luggage, but when requesting extra coffee the next morning, it was there in a flash. For such a lovely room at such an incredible price, I highly recommend to everyone.\n\nReview 9:\nThe South Point Hotel needs to be placed on the top-10 hotel bargains in the USA. For $70 plus change we stayed in the most basic room available. We walked into the room and immediately said, \"Wow . . . and this ISN\"T a suite?\" The room was huge and elegant, down to the finest detail. Since my wife and I use Las Vegas as a launching pad for adventures in the southwest. we rarely stay there more than one night. On our last trip, we wished we had stayed several. The spectacular buffet is very reasonable, and the food is the best buffet food that we've ever had. The buffet is the peer of any fru-fru of the Sunday brunch buffets that we've been to. My only complaint was the check-in line: it took us an hour to check in. That said, there were 8 people working at the check-in desk.\n\nReview 10:\nWe normaly stay next door and walk over. This is our first time staying at SP. We all enjoyed ourselves, even our 10 and 12 year old boys. I wish they would open the pool bar during th weekdays. Also, they don't play music by the pool too often. It's relaxing when they do. Other than that our stay was perfect. I recommend requesting a room clse to.the elevator. Ours was at the end and got to be a hike after a while.\n\nReview 11:\nWe stayed at the South Point in Las Vegas and I was pleasantly surprised by the size and cleanliness of the rooms. It is definitely worth the price we paid for the stay. The only thing negative I would say is that the shuttle service to the airport needs to be improved. The shuttle only comes every three hours and you must book a reservation to ride the shuttle four hours in advance. During our trip, we were not told that reservations must be booked in advance and the shuttle arrived one hour late. We were not taking to shuttle to the airport to catch a flight but it may have caused a problem for those who were trying to get to the airport at a designated time. Outside of the shuttle service, the stay was great and I would definitely recommend this hotel to others.\n\nReview 12:\nThis hotel was nearly perfect for what I was looking for - a one night stopover in LV on the way to Death Valley for a budget price. I found this on Expedia for a bargain price - one of the cheapest rates I have seen for any hotel of this class. It was located perfectly for my needs. The good - the room was huge, clean, and modern. Beds were comfortable, the flatscreen TV was wall mounted. The negatives - the halls were a bit noisy (but it didn't filter back to where the bed was for me) Also, the walk to the elevators from the parking lot must have been a quarter mile. I am not kidding. Besides that, everything else about my stay was positive. I would call this a solid 3 star hotel which I got for a one star price. Warning - don't book this for a stay in LV unless you don't want to be anywhere near what is going on. This hotel is an island, and is not convenient to the strip at all.\n\nReview 13:\n1. Very poor shuttle service, $50.00 everytime you want to go somewhere, Over an hour wait at the airport if you wanted to wait for there shuttle. No shuttles to the strip 2 Get this room was out of toilet paper when we arrived, 2 towles for 2 people my wife has long hair, we got more by asking but come on! 3. No hot water at 7;15 am 4. No premium channles, ( super 8 has those, not everyone is there to gamble) 5. The smoke filled hallways were nasty, you need to be a smoker to stay here. 6. Food wasn't bad, but South Point lacks basic services for a high priced hotel.\n\nReview 14:\nCheap rooms bad sports book! You will never see an NHL Hockey game played in this sports book.\n\nReview 15:\nWe ate at this hotel restaurant thinking, \"oh it will be okay because it is freshly brand new\".....HA!!!! What a joke....I don't remember the name of the actual restaurant, but it was inside amongst all of the slot machines, and roulette tables etc. We had to walk our way through the mayhem to actually get to it. I had gravy and biscuits for breakfast, and my husband had eggs and toast,with bacon (I think)...nothing fancy! Only a few hours later after eating there, with nothing in between, I became violently ill, with vomiting and the worst diarrhea in the world, that I ended up missing my flight home, and into the emergency room with food poisoning, and a $4,000.00 ER bill! p.s. my husband also became ill the day after I did!\n\nReview 16:\nI had a wonderful stay Oct23-26th. Nice rooms, great tv, great view. Food was good, and cheaper than on the strip. Midnight specials were wonderful. Why not that extra star? 3 reasons: 1-shuttle service could be loads better. Even catching a cab from the casino is frustrating. 2-The shower head is huge, and gives a nice rainfall effect, but I prefer something with a tad more pressure. 3-service is friendly, but in the restaurants a bit too casual (slow), altho I thought the food was wonderful. I had little reason to go to other restaurants. The casino is bright, clean, and I loved it. My last visit had been to the Imperial Palace, and South Point is light years nicer. One comment: the clientele is a bit younger than on the strip. Lots of barely 21 year olds, it seemed. Would I stay again? You bet I would, without hesitation. But get shuttle schedules. Many thanks to everybody at the South Point for a wonderful stay.\n\nReview 17:\nWe've stayed at this hotel several times. It's the best deal. Newer hotel, comfortable beds and child friendly. They have a bowling alley, movie theatre, arcade, baby sitting, restaurants and spa. The spa was wonderful and clean. Only con is its not to close to the main strip.\n\nReview 18:\nThe room was very good , clean , very comfortable beds, large size room , very quiet. The only drawback that would not get me to come back is the ridiculous cost of wifi and internet,\n\nReview 19:\nMy husband just sat down at the Black Jack tables, literally for 5 minutes, while he was waiting for a friend. He lost $350 in that 5 minutes, and the dealer told him he wasn't allowed to play black jack at South Point anymore..but that he was allowed to play any other game they had available!!?! What kind of business are they running there? I plan to let everyone know not to give this casino any of their money! I'm appalled\n\nReview 20:\nWe love this place! We could live there year round. It has good restaurants, a pool, fitness room, bowling alley, movie theater, exposition center, and gambling of course. The rooms are very large, comfortable and clean, and you would think there was no one else on your floor because it is so quiet. The price is very reasonable and we love the location because it is away from the busy strip but very accessable to the interstate. They were just finishing an interchange that is right there by the hotel. It's not far from the airport and much closer than Valley Green or Red Rock. They built extra space that they can expand into as they grow. They will be doing this shortly, adding three new restaurants and more casino. They are also going to be adding 800 more rooms. I can't say enough good things about this place and have absolutely no complaints.\n\nReview 21:\nUpon arriving, I was told that the two bed room that had been reserved several weeks in advance was no longer available and that we could only be offered a single king bed. When I asked to talk to a manager, it took approximately 20 min. for the manager to respond and when the manager did respond she was very very flat in conversation and not willing to help resolve the situation, walking away several times as if it didn't matter. I was told that the hotel had no roll out beds available and that I would be contacted if a two bed room or a roll out did become available. I was never contacted. My daughter ended up sleeping on the floor, she's 17. Due to being there for an event we were not able to re-book another hotel. I asked the manager if we would be offered a discount due to the hotels mistake. She said she would leave a note for the next manager. Upon check out she was present, when asked about the discounted rate, she denied making they statment and never wrote the note as stated Very rude and dishonest manager.\n\nReview 22:\nDon't be fooled by their street name. Way off of nowhere near Las Vegas strip. Even if you are not there to have Las Vegas fun, they are totally overpriced. Worse yet, they said one thing to book the room then gave me another. Worst out there, including their foods.\n\nReview 23:\ni loved the new hotel atmosphere. right when you step into the hallway to the rooms, you can smell the new carpeting. that was the best part of the experience. however, when you stay over that's when you'll be discontent. when you sleep with stinky pillows, from them not changing the pillows daily, that ruins everything. you start getting paranoid as i was with the towels, to see if they really do wash them. since you're not there most of the time only to sleep, you won't notice these things until bedtime. by that time, there's no housekeeping around 1/2 am. especially when you're on a schedule, you don't wanna waste your day watching over the housekeepers to see if they do replace the towels/sheets after each guest leaves. my guess is that they probably don't since i got the smell. hope the next person's experience is a better experience than mines.\n\nReview 24:\nEasy and convenient Las Vegas experience a short trip from the main action of the Strip. This place is only six miles from the LAS Rental Car Center Annex of McCarren Airport or the South end of Las Vegas Boulevard Strip--Mandalay Bay. Parking is easy, the casino/hotel is new and well cared for, I-15 Interstate access is super convenient for quick trips to the Strip. Everything for a good time is there, but a rental car frees up your Strip options. At least go check-out Mandalay Bay/Luxor which are interconnected by the Mandalay Place Hall, since South Point offers a shuttle service. Expect some 7am-4pm construction noise for the new Hotel Wing, not too bad though I advise bringing earplugs which are useful for the flight anyhow. In a casino/ hotel comparison, South Point reminds me of The Aladdin before its change-over the the Planet Hollywood markee. Other places definitely worth checking-out, the Wynn-wow!, the fabulous Red Rock Casino which is the grown-up version of The Hard Rock Hotel Casino and Mandalay Bay/The Hotel especially MIX which has an incredible view high-up over the Strip which is a ton better than Rio's Voodoo Lounge view in my opinion.\n\nReview 25:\nI recently stayed at the South Point for a family reunion. You talk about incredible prices, oh yes. But at what expense? I moved my room due to bed bugs. Sure they gave us an \"upgrade\" an above level room but nothing special. This was the thing that made my experience the worst.\n\nReview 26:\nI stayed at this hotel for the CE tradeshow on Jan 7. It is clean due to it being newly built ( around 2005). Other than that, the room , the bed, the bathroom are all average consistent with the its rating (3 star). My bed didn't even have a comforter. I called the front desk 3 times without a person answering the phone. The location is at the quite far to the south of the strip. Overall it's an average hotel having some problems with the service.\n\nReview 27:\nThe hotel is 6 miles from the strip, although the hotel has a shuttle bus its still 8 bucks a day return! and will waste two hours a day of your time! so better to pay a little bit more AND STAY BY THE STRIP! The restaurants are ok nothing special! The swimming pool has been under reconstruction since january! The casino looks like it needs updating and smokey!\n\nReview 28:\nWe only stayed here for a night in passing, but we loved this hotel! The rooms were large and luxurious. The beds were amazingly comfortable. We had a plasma flat screen TV. Even the bathroom amenities were above average (bath and body works!). It is all the luxury of the strip, but for half the price! It is far away from the strip, but that wasn't a problem for us. We will definitely stay here again.\n\nReview 29:\nStayed there one night this week. Walking through the casino is very smoky, and the carpets in the halls were stained and reeked. The room was very dirty. The carpets again stained and reeked. The nightstands had sticky rings from drinks. The bathroom dirty...The place gave me the creeps. Will not stay there again.\n\nReview 30:\nAvoid this hotel! They tried to add a false room service charge to my bill at checkout. I said I never ordered room service & their response was they had to charge me anyways. If on further investigation they found it wasn't my charge, they would remove. THIS IS EXACTLY BACKWARDS! You don't charge if the customer disputes, you find your computer error first and charge later. This is becoming a trend in Las Vegas, check your bills closely on checkout!\n\nReview 31:\nThis might be one of the best deals in Vegas. I ended up booking and paying their standard price and was impressed with how large and nice the rooms were. The pool was really nice as well. The hotel is a good alternative if you dont' want to stay on the Strip. They have a shuttle that takes you to the Mandalay Bay hotel.\n\nReview 32:\nEven though the location is off from the main street, the hotel is full of positive things, such as better quality/price, very clean rooms, open and beautiful view, and etc. If you don't want to be in the middle of the main street, this is the one.\n\nReview 33:\nI went to the South Point for the Fetish and Fantasy Ball. The customer service was horrible in all aspects. they were hosting cowboys from the PBR Finals and it was clear they were only concerned with them, and not the masses of people coming for the ball. On top of that I met several people who ended up with counterfeit tickets which the casino offered no help for. Apparently South Point event tickets are easily forged that there was a ton of them going around and they didn't really seem to care. On top of that the rooms were overpriced in my opinion. For being on the edge of town and having prices equal or higher than strip casino hotels is ridiculous. South Point isn't a high class place that warrants the high prices. There are plenty of better places to spend money in my opinion, and if South Point doesn't want to give me good service for my cash then i will take it somewhere that will appreciate my business.\n\nReview 34:\nWe needed a base whilst in Vegas and South Point didn't dissapoint. Excellent value for money. The bedrooms, as they always are in the states were huge, and this was considering we were a family of four - 2 adults and 2 children. The casino/food outlets didn't dissapoint. The Garden Buffet is great value - both for breakfast and evening meal. Make sure you use your voucher booklet. The pool area perfect for both adults and young kids. Oh, and houw could I forget the 10 screen cinema. We watvhed 2 films during our stay, very luxurious. Only 5 minutes from the Strip, we even cnaclled our stay at the Monte Carlo becasue we wanted a Vegas hotel without the crowds.\n\nReview 35:\nWe are 2 seniors (65) who have just returned from 1 week at South Pointe. Husband at 2 day meeting which took us to that hotel. The hotel was clean and offered alot in the line of entertainment -- movie theaters, swimming pool, bowling alleys, arcade, casino. The food was delicious at the deli and buffet. Didn't try the other restaurants. Coupon book we received at check-in had good discounts. Casino had $5 blackjack tables (which on the strip are difficult to find.) All personel were friendly and helpful. Had great view from 24th floor; room was spacious and very clean. An inconvenience of staying at this hotel is that it is sooooo far from any other hotels and casinos. Transportation (bus, trolley, shuttle bus) is available, but takes awhile to get anywhere and usually you have to transfer. Free hotel shuttle to and from airport -- be sure to make a reservation in advance. Overall it was a very nice hotel, just so far from everything.\n\nReview 36:\nThis is a very nice property and has one flaw. The registration desk and the elevators to the rooms are quite a long distance walk. For those with disabilities it was a disadvantage for them, as the elevators are too far away from the registration desk. For those who have one bag and not need of bell service, it is quite a hike to reach the elevator banks, yet alone those with disabilites. Other then that, it's a very nice hotel. The rooms are quite large, the beds are comfortable and the bathrooms are larger then your usual hotel. The staff is very nice and helpful. They have a very nice movie theater upstairs along with a nice bowling alley to get away from the casino. The ice cream parlor is a great place for a late night sundae!\n\nReview 37:\nWe stayed at this hotel Aug 24-27. This place is new and very nice. Rooms are large with a flat screen tv that takes away the need for a large canibet to hold the tv. We were there for a convention and found it to be nice. The staff howeve need some traing, not many were friendly or helpful. We took the shuttle which was free downtown and with only one going to have to wait several times late at night to be picked up or pay $20 for a taxi back! We had one driver on Fri night that slammed the door in peoples faces saying the bus was full and they would have to wait at least an hour for his return. Upon closing door, he told everyone on the bus he loved telling people that-VERY RUDE. They need to add a couple shuttles to the route as you have to go to the strip for everything. Its several miles and expensive if you take a cab. The hotel is nice and clean however.\n\nReview 38:\nPositives (this will be quick): rooms are large and clean with nice views. Negatives: 1. Almost 9 miles from anything worth doing when in Las Vegas (must do a taxi or the hotel shuttle (which fills up quickly) to get to the Strip). 2. Crawling with locals and low-class types -- I saw more mullets in one location than I once previously thought possible. 3. Cigarette smoke throughout the casino is overwhelming. I tried to enjoy a few slots and ended up 'cashing-out' and calling it a night. 4. Worth repeating -- a sketchy low-class crowd.\n\nReview 39:\nThe Southpoint Casino is very removed from the strip and anything else you may want, with the exception of the big box store malls. Food was edible but nothing great like the other casinos. You must walk through the smokey casino each time you go in and out of the hotel unless you are willing to tresspass on the employee entrance/exit and put up with security reprimanding you for using it. The bed was really uncomfortable. The maid hated us for some reason, even though we did tip her-at first. Our bathroom was never fully cleaned, we foudn the supplies in there unused. She came into the room while my wife was sleeping and stood there until asked to leave, She short-sheeted the bed the next day. Finally our laptop screen was broken while we were out of the room and the hotel refused to accept responsibility. We told the conference organizers that we would not be returning unless they found another venue. It seemed to be a common \"suggestion\".\n\nReview 40:\nThe room inself was quite nice, but there is construction noise 24 hours a day which made it miserable. The pool closed at 6p and wasn't heated. The casino is filled with cigarette smoke, and must be walked through to get to the rooms. I won't stay here again.\n\nReview 41:\nUnless you want to be treated like a criminal. We went to the pool one morning and no towels, eventually a kid showed up with a cart of them at 10:30 am so I went over to get towels for me, the wife and kids. I was told I was only allowed one. I explained that my family is by the pool and he didn't believe me and started grabbing the towels? So I asked if he wanted to walk over to them with me so he could verify \"my story\". To my suprise he said yes. After everything checked out (lol) then I had to return with him to sign the faded dingy towels out? I asked for the manager and explained to her that maybe this isn't how you want to treat people and she told me \"its your perogative to go somewhere else\" From now on, I will- Its a dump\n\nReview 42:\nThe rooms are large , clean and inexpensive! I accidently ran out of cash and had to stiff the guy who brought my luggage up, he smiled and said have a great stay,(effren). I took care of hm later. The oyster bar is fantastic! Got to have the grilled cheese lobster! Claudia( our waitress was terrific!\n\nReview 43:\nWe pass through Vegas often and stayed at the South Point in March. It is fairly new and was pretty cheap. It is way out of town, but we were just passing through over night. It was a kinda wierd, like it had all the parts to be a destination casino but it is just not very nice. Surprising how run down it felt for how new it was. I guess the sign in the room that encouraged needle users to be responsible and contact the front desk for proper needle disposal kinda sums it up. I have never seen such a sign.....\n\nReview 44:\nThis was the third straight year that we do \"Madness in Vegas.\" College Basketball and Las Vegas just go together. South Point has a huge Sportsbook, great TVs and great bars and bartenders. We will be back for \"Madness\" again next year. The hotel is wonderful. Large, comfortable rooms. The restaurants were what we expected with reasonable prices and good food. The pool is now open however it's to cold this time of year to enjoy being outside.\n\nReview 45:\nWell I'd like to start off by thinking the staff for the early check in. I must say a complementary upgraded room would have been nice. However, their normal rooms are just fine. We had great service throughout are stay. From the valet, to the bellhop, and to the servers at the Coranado Cafe, everything was great. We always stay here when were in Vegas. While it is 10 minutes from the strip, everything you need is here. The strip is just a mess with the terrible traffic. I even saw Floyd Mayweather while playing some blackjack in their great casino. We hope to be coming back in December. They could however drop the need to charge $15 a night to use internet.\n\nReview 46:\nGreat hotel off the strip. Good place to stay if you're going to rent a car in Vegas. Free valet parking. Clean, newer than some on the strip. Provided Bath and Body Works toiletries. Nice big wall mounted TV in a big room that even had a loveseat and coffee table. There's a big bowling alley. The pool is also very nice. There seems to be a wide selection of dining options. Just a great stay overall. Would definitely recommend and return.\n\nReview 47:\nWhile I like the strip, sometiems you just want to get away from it. This is a nice alternative. It's about 15minutes away from the strip if you jump back on the 15 and head North. I like the South Point for the built-in movie theatre, bowling alley, sports room, plenty of tables and easy layout. We spent Thanksgiving here and ate at the Silverado restaurant and it was amazing. Good place for a simple weekend with family.\n\nReview 48:\nThis was our third visit to South Point and was by far the most disappointing and will therefore be our last. Male person at reception desk merely asked for photo ID and credit card and robot like checked us in without even a hint of welcome. Similarly on check out the female receptionist went through the motions coldly and formally and we were on our way without even a goodbye. Our main gripe however is that at exactly 0730 hours we were awakened by the noise of reversing vehicles and machinery outside our room (359). Clearly some construction or repair work is ongoing at the hotel and it would be good manners for management to advise prospective guests of this before they accept a reservation. Thankfully we were only staying one night.\n\nReview 49:\nFrom fantastic coffee...food and great rooms which are clean it is all at South Point. My girlfriends and I stayed here last January..boy, did we have fun. Bowling alley, movie theatre, and a variety of restaurants. The buffett is fantastic for lunch..and the coffee shope divine at all hours. My bjsband and I have stayed here as well. We had so much fun, we even joined a poker tournament, Fun, fun, fun.\n\nReview 50:\nWe were looking for a hotel off the strip and came across this hotel. Without a reservation we booked Monday thru Thursday for $50.00 a nite the room was big, clean, and the views were fantastic. Would come again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28883, "query_start_index": 28885, "query_end_index": 28885, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 790, 1383, 1682, 1762, 2665, 3149, 3788, 4395, 5193, 5625, 6413, 7321, 7908, 8015, 8764, 9706, 9996, 10192, 10633, 11503, 12548, 12827, 13702, 14888, 15181, 15646, 16022, 16439, 16768, 17235, 17570, 17831, 18771, 19452, 20415, 21170, 22056, 22610, 23578, 23851, 24606, 24921, 25448, 25908, 26587, 27042, 27480, 28240, 28659]}
{"id": "301573", "pid": "301573", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe reserved 5 double rooms for our family and extended family. Check in itself was a nightmare largely due to the rude lady who handled our check in, who, we felt was bent upon giving our family (including children), smoking rooms, which she said, are the only ones available. Moreover, even though we reserved in advance, they did not put us in the same floor. We experienced terrible leaking taps, water less WC etc in the bathroom of 2 of our rooms. To make it worse, they did not bother to fix the problem till the time we checked out after our 3 nights' stay with them. Only good things we experienced were the location of the hotel in Raffles city, and the Breakfast which was excellent.\n\nReview 2:\nExpected a nice stay but was extremely disappointed. Changed rooms twice due to quality. The first room was due to rusty bath stopper. Second room due to air-con not working well. Even the final room that we stayed in also have faulty lights. Got our stuff thrown away as rubbish twice, and when reported to staff in order to get back, was being treated as though we were trying to cheat them which in the end we proved otherwise after complaining to the duty manager.\n\nReview 3:\nWe had a very Beautiful Time!!! We Travelled with 2 Kids 8 and 2 and best of all they also enjoyed !!! The Hotel is very well Located, very near to the Orchard Road and just Adjacent to Raffles!!! The Taxi takes just about Sin Dol. 5.5 to Musatafa Centre !!! And the Taxis are very easily available !!! The Staff is Very courteous and Helpful at the same time !!!! V WERE JUST DELIGHTED !! I WOULD SAY JUST STAY THERE TO EXPERIENCE IT !!! The Concierge are very very helpful !!! SPECIAL MENTION THAT THE LADY USED HER CREDIT CARD FOR US to book our Trip to Universal Studios!!! GOD BLESS HER. SHE WAS VERY HELPFUL. WE HAD A 2 YEAR SON FOR WHOM WE REQUIRED A LOT OF OF WATER TO MAKE MILK for him, THE STAFF WAS VERY COURTEOUS TO HELP US WITH REGULAR SUPPLIES OF WATER !!! ETC., ETC., ETC.,\n\nReview 4:\nWe stayed at this a hotel for 3 nights on our return from Europe. We had stayed at this hotel previously. Normally I book our hotels via the hotels website but this time I booked through an agent. When I checked in I asked about the standard of the room and was advised we had a basic room. I asked for a renovated room and the reception was very happy to offer me a nicer room for no extra charge. The room was lovely, with lots of space even with 2 queen sized beds. The hotel has 2 great pools which kept our kids happy. The best for me was the hotel is adjacent to a shopping centre and very close to the subway should you want to venture elsewhere.\n\nReview 5:\n6th stay at the hotel, the 5 stays before were great but this time i was in for a disappointment. Requested a king size bed and a smoking room both requests were not met was told by the receptionist just go to the balcony and smoke, well if i wanted to do that i would not be requesting for a smoking room would i ? and to make matters worse woke up during the night feeling thirsty and guess what?? the mini bar fridge in the room was empty!!!! talk about being 5* called the front desk and got a blunt reply saying the floor i was staying on all rooms had empty mini bar fridges guess they expect the guests to replenish the bars the bathroom looked like it needed total refurb and the shower-head looked like it had been there since the 80's. Next time in Singapore will be a different hotel for sure\n\nReview 6:\nVisited Swissotel for 3 nights at the end of December.We're a family of 5.We booked 3 rooms, one king size bedroom and a two double bed bedroom. There were a lot of check in counters, everyone seemed well groomed and friendly. Rooms were big with a wonderful view but with not wonderful amenities. Everything seemed to be outdated with a very very dirty carpet! Rooms smelled old and odd. Location was fine, we went to see the city by walking.\n\nReview 7:\nPretty much the only thing to say of nice things about this hotel is the view. As a frequent business traveler, this hotel will not do much to accommodate late arrival of airplanes, letters stating detailed expenses needed for reimbursement. Asking for a letter stating the daily cost will not be done by the staff. There are lots of hotel options in the area and for a business traveler Pan Pacific is a better option with larger and newer rooms and much nicer and bigger bathrooms.\n\nReview 8:\nFor location, particularly if you like F1 racing and shopping, you can't beat The Stamford. The hotel sits sit alongside the F1 night race track and has a shopping mall adjoining the hotel. The hotel also sits alongside the City Mall underground station meaning you are only a couple of stops away from Orchard Road and its various malls. This is my second visit to The Stamford and I have been really impressed with the size of the rooms on both occassions. All rooms are spacious and extremely tidy. If you can try and book a harbour view. My only complaints would be the lack of any free wifi and the inconsistent service levels provided by staff in all parts of the hotel. Most staff were pleasant and efficient, some were exceptional (Alvin on reception), but there were equally as many that provided very poor service. We used the hotel's limo service to and from the airport and while it was an indulgence, I would highly recommend it.\n\nReview 9:\nThe hotel is magnificent. I have just returned from a 10 days vacation with my family. We couldn't have choose better. First of all- the location is great. Next to a lot of attractions, shooping centres, dinning and entertainment areas. The hotel itself is well maintained. The lobby area is designed in latest style, and the Raffles shopping mall is right next door. The rooms are comfortable, clean and spacious. We had our room on the 56th floor with one of the most amazing views I've ever seen. Breakfast is available in the newly open Swiss Cafe. Not much food choise but the breakfast room is cosy, elegant and decorated with great care of detail. Restaurants and bars on the 71st floor are a must. Expensive but worth visiting. The pool is lovely, very clean, but not big. Although big enough to be able to relax there after a long day of sightseeing. Concierge service is very helpful. Reception was excellent. The pool attendants were wonderful. Overall the service was profesional. Without doubt I would stay here again. Highly recommendeed.\n\nReview 10:\n13/7/2010 stayed 4 nights with two adults and two kids. Room was spacious with two double beds on the 45th floor. safe balcony for the kids with great views. Didn't eat there as the food court in the mall downstairs was very good value. The pool was great for the kids. safe, well equipped and a good break from the hustle and bustle. Very comfortable bed, great customer service. In roomm internet very expensive, but free internet at Starbucks downstairs, the fiarmont next door and at the pool area. The bathroom was looking slightly dated for the price but otherwise a great stay.\n\nReview 11:\nJust got back from a 6 night stay here. I originally chose this hotel because of the location and the good rate i was given.However when I went to check in i noticed that the rate was actually much higher then what i was told. They add extra tax that you dont know about until you get the bill.Dont believe the pictures on the website, the rooms look NOTHING like this!! I was given a room on the 56th floor and was promised a riverview, instead I got views of building work,suntec city and a quarter of the river! A few times i found little ants crawling round near the bedside cabinet, apart from this the room was clean. I expected so much better for a 5 star and was very dissapointed. the reception staff were not very helpful. breakfast was average, there should be more choice.The best part about this hotel is the excellent location, City hall MRT is right on the doorstep and suntec city a few mins walk.Overall i wouldnt stay here again, for the same money you can stay at a much better hotel. i would rate this hotel an average 3 star.\n\nReview 12:\nI stayed here for one night while travelling. Singapore in general is pricey when it comes to accommodation but I got a good deal on this on one of the last minute sites. It's a vast building, I stayed on the 43rd floor. Loved the complementary kits that were available. All in all, what you'd expect from a luxury hotel - and great location.\n\nReview 13:\nOk.......the plus points first - Great location, wonderful views, large balconies, generally attentive staff, decent sized rooms, good to average food. Negatives - My first room stank (I mean really stank!) I asked to upgrade (extra S$50 a night) and after a 40 minute wait I was taken to what was clearly a renovated floor. I think a traveller tip here, always ask when the room you are being allocated was last renovated! The pools which are shared with the next door Fairmont hotel are totally charmless. This is a big, busy hotel and you have to share the lobby with all the suitcases, airline crews, tour groups etc. Not my idea of fun and so I will not stay here again.\n\nReview 14:\nI stayed for 2 nights in this hotel, room on the 38th floor, with view on the bay, excellent. There is a tiny terrace linked to the room, nice if you want some fresh air during night. The hotel itself is huge, mix of business people and tourists, a bit far from orchard road if you want to go shop there specific. Breakfast was really crowded and typically as other swissotel, good choice but could have some more fresh fruits. Staff is of very good quality, and comes up to all your needs. Price/value ratio is in my eyes although a bit out of balance, but then again this is singapore.\n\nReview 15:\nI have stayed at the Stanford a number of times now when working in Singapore and overall it is a very good hotel in an excellent location. The only drawback i have found is that some of the rooms are a little dated and could do with an update. However the views, particularly on the higher levels, are amazing, the breakfast is excellent and the staff are always helpful and courteous. I would recommend it for tourists and business visitors alike.\n\nReview 16:\nThe stay was meant to be a menigful stay as I was supposed to celebrate National Day, The check-in was extremely slow although there were only a few guest. The hotel interior looks worn and needs to be refurbished altough our room on the 43TH story had a great view. The room we were given was a smoking one although I specified for a non smoking room. We were being brought to Kopi-Tiam for breakfast altough we preffered to have it at Stamford Cafe. The breakfast for the child was charged although it was meant to be complimentary--the manager was nonchalant when we wanted to explain the situation. It was later being waived during check-out.\n\nReview 17:\nA nice hotel in Singapore. Conviniently located as you have a shopping centre adjacent to the hotel.\n\nReview 18:\nIn a word this hotel is magnificent. The staff from the ground up to management were welcoming, warm and friendly and utterly professional in every respect. All staff were willing to help in ensuring our stay was a memorable and relaxing one. The club lounge and rooms are amazing and the location of the Hotel could not be better with many cafes, restaurants and shops within walking distance. You must try the newly refurbished Asian Market Cafe attached to the Hotel. Outstanding array of international cuisine. A special thanks to Abdullah, Serene and Amanda. We must commend Swissotel Stamford Hotel Managers Norman, Nicole and Miriam for an outstanding job. These persons are definitely a huge asset to the Hotel that makes it the high standard it is today! Congratulations on a job well done and we will definitely be seeing you again soon! A special thank you to Norman for your hospitality and kindness.\n\nReview 19:\nWe arrived much earlier than \"check-in\" time with the intention of dropping our luggage and heading out t explore. We were very pleasantly surprised to be able to check-in and have access to our room immediately. Check in service was fast, friendly and efficient. Our room was on the 58th floor with a fantastic view over the Marina Bay area and city. The bed was very comfortable and the room well set out and furnished. The Nespresso coffee maker was particularly nice to have. We were able to use a hospitality room on the day of our departure. It was very good to be able to freshen up and change clothes after a long day sight-seeing before we headed to the airport.\n\nReview 20:\nVery happy with Swissotel. Beautiful and clean. Breakfast buffet was expensive, but good. Attached to Raffles shopping mall. convenient to MRT. Within walking distance to Boat Quay where there are lots of choices for dinner along the river.\n\nReview 21:\nThey were not able to handle my check in properly, i used another cc to book and i wanted to pay with another cc while i was checking in but the rude staff told me pay cash or use the same cc i used earlier. The card i left back home and had another one they still dint accept, bad for a start.\n\nReview 22:\nGood location for shopping and reaching attractions plus access to the financial district. Poor service, rooms need renovating. Breakfast 3-star standard. Better options available in Singapore, including Shangri-La, Hilton, Hyatt in Orchard area. Definitely not \"Swiss\" any more since it now belongs to the Singapore Government (via Temasek Holdings). Unfortunately they do not run hotels as well as they do airlines.\n\nReview 23:\n*The bath was broken *The safe was broken *The staff in the 'Equinox' bar were lame and the decor there was worse * They kept getting my room confused with someone elses and calling me Mrs when am a hairy, deep voiced man *They lost some shoes when they took them to clean *The room smelt damp and musty *WE WERE CHARGED TWICE FOR THE SAME MEAL AND THEN WE WERE INFORMED THAT WE MUST HAVE EATEN THE SAME MEAL TWICE< AT EXACTLY THE SAME TIME *WE HAD TO RETURN THE BILL 6, S.I.X! TIMES BEFORE WE WERE CHARGED THE CORRECT AMOUNT *The staff were flustered and disorganised. *The decor was dated. *12 dollars for a bottle of water *25 dollars for internet acess On the up side I had a high room with a balcony which was good for the suicide option after a night in this dump. Stay at the Scarlett instead\n\nReview 24:\nWe stayed at the Swissotel as part of a large group for nearly two weeks. From the moment we arrived there was attention to detail. The greet was clearly part of a well run organisation: the staff made an effort at the taxi to find out names and from then on gave the \"personal\" touch. The views are fantastic and whilst the rooms are getting a little older are well maintained. Another insight. Two things went wrong. The taps made a noise and the staff made an error on the tab. Both were dealt with very well. A complimentary bottle of wine and apologies were made the very next morning and the problem fixed. The bill error was followed up via email and they quite rightly accepted our explanation. It was a small error one we could have just paid. Much better to have the hotel tested and found it handled it very well. A plus for the hotel is the excellent JAAN restaurant located at the top with magnificent food and views.\n\nReview 25:\nI stay here almost weekly wih the airline I work for. We get put in dirty old smelly rooms. Faulty dripping showers, no hot water, blocked sinks and broken taps. Broken balcony doors broken air conditioning dusty rooms stained carpets and sheets. I hope the hotel read this and realise word of mouth outside the crews that come can have a impact on other future bookings. Because we stay there every time we come to work why shouldn't we have a nice room like any other guest.\n\nReview 26:\nTravelled to Singapore as stopover for visit to Australia and spent 3 days on way out and two on return. I would particularly single out the greeter \"Angel\" and reception staff for the efficient, warm and welcoming way I was greeted. Arrived very early flight and room was not ready on arrival and we were given complimentary voucher to enjoy coffee in the Lounge Area. Room was brilliant two large beds, plenty of space, excellent facilities including air conditioning 9much needed in Singapore). Facilities in hotel superb - range of restaurants, dining experiences including a food hall and shopping mall in the lower hall. Everything you wanted to relax after long flight from England - even complimentary hospitality suite for showering and changing prior to departure. Well Done the Swissotel on Stamford - staff are a credit to you.\n\nReview 27:\nStayed here a few days ago for 2 nights. The lobby is large but with limited seating and always busy and noisy. The bedroom was very dated, dark wood, very hard mattress and the worst shower I've experienced in a long time. The bathroom was fairly clean but there was chipping around the sink and it wasn't spotless. Toiletries provided were limited and not great quality. Breakfast was just OK but very noisy and extremely long queues for tables. We were offered a special breakfast price when we checked in, but our colleagues at the next desk (checking in at the same time) were not offered this. No free wifi available anywhere in the hotel and building works could be very clearly heard above the bar area. Good location, adjoining a shopping centre. Will choose a different hotel next time I visit Singapore. Have stayed at the Shangri La before, which was fantastic and in a completely different class to the Swissotel.\n\nReview 28:\nI have written a previous review about this hotel and have since stayed there numerous times and feel that I have to update my view. The location is great, right in the middle of Singapore above raffles place mall with fantastic views from most rooms and the service has improved slowly but surely. My last stay here was during the GP where the hotel was absolutely full, I noticed that in the lobby quietly sitting on the couches were seven scantily dressed asian prostitutes waiting for customers! I was shocked! I thought to myself that maybe they are there waiting for a party upstairs and gave them the benefit of the doubt but then saw one of them being propositioned by a customer and whisked of to a room. It's as if during GP week the Swissotel turns into a high class version of Patong.\n\nReview 29:\nThis has to be the best hotel i have stayed in my life. Never felt like stepping out of my room during the whole stay. Can see entire singapore & all the high rises ,just lazing around in the bed. (checkout snaps from my room) Jaw dropping views in the night! Amazing sights of singapore cricket club,sands hotel/casino, mmarina , the marilion lion etc etc. Just make sure you try to get a room in higher floors(higher the better) ,facing the marina. Also dont miss out the trendy nightclub at the top floor ,probably the highest viewpoint in singapore. Amazing 360 deg views ! This hotel has 2 huge shopping malls in its lower floors,so unlimited shopping and dining options to cater to all tastes and budget.Right next to sgp's transit & public transport station. Excellent spacious luxurious rooms with all the amentities expected from 5+ * star hotels . Loved the gym and the pool .However when you stay in such massive hotels,the staff loose out on the personal touch & attention.\n\nReview 30:\nConveniently situated above a shopping centre and MRT. Great bar on the top floor!\n\nReview 31:\nI stay at this hotel often for work, as it's a preferred hotel. If I was paying I wouldn't touch it! The renovated rooms are passable but the unrenovated rooms are disgraceful..In fact I've stayed in better rooms in my backpacking days at hostels. The rooms often smell musty and the bathrooms smell even worse,the old shower curtain being the main culprit.Room aircon is also hit and miss. In general the rooms are poorly maintained, with mould often found around the bath tub. My biggest find though was on my last visit, and that was someone else's toe nails next to the bed! The fitness centre is good and the staff there are friendly. Generally I find the rest of the hotel staff very average and perfunctionary at best. The Pan Pacific,The Conrad or the Shangri-La are much better options.\n\nReview 32:\nThe furnishing is very dated. The room I stayed in is not really set up with the business traveller in mind. There are few wall outlets. The ones next to the bed are hidden behind a table. The intenet is glacially slow. It is one of the slowest I have experienced and I have been in countries that are nowhere near as developed as Singapore. Even the TV remote is weird. The off button is actually the on button. The phone operator who explained it to me apologized profusively. The few strands of grass they left in a basthroom vase is brown and withered. For the price of this room, I am very disappointed. If not for the fact that the view outside the room is of a well built cityscape, I would have thought that I am in a developing country. This is a shame and an embarressment.\n\nReview 33:\nWe had a great time at this hotel ... room/view/staff were all wonderful. The hotel is located very centrally making it easy to shop/eat/shop/eat and get to the next place to shop/eat. The hotel is located above a shopping mall, metro line and guests can use the pool of the neighbouring hotel which is great in the humid hot days. Singapore is underrated as a city (you can actually enjoy it) for families and this hotel make it easy to keep everyone happy.\n\nReview 34:\nFirst stayed in this hotel in 1988 and again in 2002 so this was our 3rd staycation. Good service, good rooms, good views and good location. This time round, found that the toilet is starting to feel old and tired. Location and service were good and really enjoyed the stay. Leaving the car w the valet was also better than erp parking as it allowed multiple entries through the day. Pool was a bit small n shared w fairmount but good for a relaxing dip. Gym was top class. Look forward to staying here again. My kids love this hotel.\n\nReview 35:\nI stayed for three nights and would never stay there again. The cost of the room was very high, compared to others I have stayed at in Singapore. The website promises great rooms, yet they are old and dated. The bathroom was in very poor condition compared to other hotels and had mould in the bath. The air conditioning was turned off by the staff during the night and it became incredibly warm in the room. The hotel lobby was chaos, and there is no privacy for guests. The staff do not have a want to help the guest. They are very rude, particularly the staff at reception desk and the concierge desk. I am a business traveller, and spend many nights away. I expect to be treated well when I pay money to stay at an establishment, not like I was treated at the Swissotel Stamford. Maybe people who do not travel very often may accept the run-down rooms and the poor service, however I expect value for money and did not receive it. The only saving grace was the location.\n\nReview 36:\nI had one night in Singapore and had checked my luggage straight through to my final destination. This was the ideal hotel in the centre of the city and only a $2 metro ride away from the airport.- easy with just a carry on bag. City Hall station is just outside the hotel. My room was on the 56th floor with fabulous views of the harbour. The hotel was very busy because of the Youth Olympics but staff seemed friendly and welcoming. I was quite self contained during my short stay so didnt really have much interaction with staff other than reception on a arrival and departureand efficient. If I had to make one negative comment it was the fact that their was no evening turn down service.\n\nReview 37:\nA good solid hotel with great View from 55. Floor. Unfortunately we had no chance to use the swimming pool at 8. Floor. Our days were too packed..\n\nReview 38:\nCatch up with local friends. Great service, assisted me with transportation to find firends homes.\n\nReview 39:\nStayed in Singapore for two days of business. Room very 1970s style and was for a group of people instead of one person. Air conditioning was poor, which is a major negative for Singapore. Complained to front desk and was told there was no alternative room. Breakfast and service was basic to sub-par. Recommend the Fullerton or Ritz Carlton Hotel instead, which are slightly cheaper given that the corporate rates there include breakfast.\n\nReview 40:\nThe pluses: great, convenient location, stunning views and very clean, spacious rooms with interesting and thoughtful design. The downsides: The quality of the sheets were not as good as one might expect of a hotel of this caliber. No free interest, $28 for a 24 hr wired internet connection. Two small (crowded) pools shared by the neighboring hotel. The long line at reception both checking in and out also seemed like something that could be fixed.\n\nReview 41:\nWe stayed in a lovely room on the 44th floor, with views over Marina Bay. Great service from the staff. The hotel is centrally located and connected to a shopping complex with plenty of eateries to choose from. Will holiday again at the Stamford.\n\nReview 42:\nwell its a nicely built building but looks like 2000 types. it is really huge. got around 70 floors, i liked dining at 70 floor with music and my mate with candle lit and peeping out to the whole lit up city. u are with ur friend move right to the bar and more sophisticated dining move left to another restaurant. lifts are very fast. 70 floor to ground floor in 30 seconds flat. am sure ur ears too with feel the fall. and ya dress code is must to enter here. and there is extra charge for city view table but worth it. stay and all are ok, maybe coz its a old structure so dont expect too much out of it. enjoy!\n\nReview 43:\nwe planned a new year holiday in Singapore months ahead. this hotel was third in the choice. however, we have returned home quite happy. the reception staff (Yvonne, particularly - there are 2 Yvonnes currently & both are marvelous) was extremely helpful in getting us 2 rooms on the same floor. the view from the rooms was great although we did not get harbor view rooms. breakfast menu was excellent with a wide choice. the bathrooms need a bit of redoing as the basin tops look outdated. another irritation was a unbolted door which kept banging (most probably, as we never found out) on the floor just above ours. this was the refuge floor. it definitely affected our sleep at night. hope, the maintenance got it rectified.\n\nReview 44:\nWe had a one night stay at this hotel and at the The Fullerton. The price we paid at each hotel was exactly same (yes, we had a great deal as we arrived in SG just on the brink of peak season) but boy, what a difference! We stayed on the 11th floor on what must have been the older building of the hotel. It was old, we had no view at all. Our room overlooked another building and a bit of the pool. We saw just a peak of the city, barely. The room was just a let down, not to mention reception was busy as anything, so there was no warm welcome or service other then a simple check in. I wouldn't recommend it and would never go back again.\n\nReview 45:\nSwissotel at the Stamford is one of the best place I find at Singapore, Its like being at home, The hotel has excellent view you can see harbour front, Marina Bay and the lovely sea The MRT is well connected and shopping never ends, you can find Indian Food joints and enjoy local food courts too Best part is the rooftop view...... you must visit once to experience all this\n\nReview 46:\nOverall, the only thing that disappointed me to any real degree was the breakfast. For vegetarians, it's not that great. I expected more from a hotel in Singapore. Anyway, other then that, the room was great. We had our own balcony with great view. Tip: Don't hang you wet swimmers out... one of mine is MIA now. From the time you get to the hotel, the quality and level of service is apparent (bearing in mind the price of the hotel). Example of this is when I had an incident in my room, the duty manager came up toot sweet and sorted it out, no problems. The room's decor while nothing to scream about, fits the room well and gives the room a good ambience. The hotel sports and excellent gym, spa and pool. You have two choices for restaurants for breakfasts. Location wise, the nearest MRT is CITY HALL and that's about a five minute walk from the hotel. The hotel itself has a shopping centre attached. Overall, a great stay. Ka\n\nReview 47:\nThis hotel is really nice. Located in the best part of town, connected to malls, the best restaurants. Subway is just a 1 minute walk. The room view is amazing, I stayed at floor 57. The room is perfect, light are controlled with a remote control. Bed was comfortable, bathroom was big. Staff is really nice. I stayed at the execute club and breakfast was just for the club members, nice! The only thing I do not recommend is dining room, was not that good for westerns.\n\nReview 48:\nLocated right in the middle of the colonial area of Singapore, right next to a tube entrance, the Swissotel The Stamford is ideally located for those visiting the city. The rooms are large and have excellent views over the harbour, sea and city. The staff are truly wonderful - in particular the front desk, concierge and restaurant/bars. The hotel is well served with some excellent restaurants and bars which, being 70 floors up have truly magnificent views ! !\n\nReview 49:\nWas quite impressed with the check-in service the moment we got off the taxi. Facilities wise hasn't changed much since the last 25 years we were here. Was a bit surprised there was no key card holder to slip in your key card the moment you open the door so you need to walk in the dark room to get the lights on. But enough of the bad part, hotel services are very good. They address you name the moment they pick up the phone when calling from the room. MRT is just down below. Though located on the 43rd floor, elevators move super fast. Baby cot for our infant is also very nice. I would indeed like to stay here again.\n\nReview 50:\nWe stayed at the Swissotel for 2 nights on our honeymoon. We were very impressed with the service (the staff were excellent, especially the cheerful lady at the Concierge desk!) and delighted with the wine and congratulations we received as honeymooners. A much appreciated personal touch. The hotel is in a very convenient location - we enjoyed being able to walk to Chinatown and around the city. The breakfast buffet was a sight to behold with a very wide range of options. The rooms are fairly standard - very clean and no complaints but more corporate than charming. Great view of the harbour though!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31004, "query_start_index": 31006, "query_end_index": 31006, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 881, 1361, 2161, 2826, 3641, 4096, 4591, 5545, 6609, 7206, 8265, 8620, 9308, 9908, 10370, 11029, 11142, 12067, 12751, 13004, 13311, 13741, 14553, 15496, 15985, 16837, 17776, 18585, 19583, 19678, 20486, 21282, 21753, 22300, 23287, 23992, 24151, 24262, 24714, 25178, 25437, 26064, 26804, 27458, 27846, 28793, 29276, 29752, 30388]}
{"id": "86978", "pid": "86978", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLoved our stay WE stayed there over the Christmas holidays and found everything to our liking. The room, the service, and the location was excellent. We loved the Breakfast, and being able to check out beach equipment and towels.We definitely will stay there again if the opportunity arises!! !My husband and I as well as our son and family, and daughter and family were there. There was something for everyone. Shreveport, La.\n\nReview 2:\nCan't beat the price and location I just don't understand why people are complaining about this hotel. We stayed at the Aston Waikiki Beach Hotel for 6 nights between 3/20-3/26. We paid for a partial ocean view room but they upgraded us to Ocean view for free when we asked for it. The staff was really helpful and nice. The parking rate was a little steep ($11/day) but it is valet parking. Don't forget to call ahead of time since it takes them almost 30 minutes to bring your car. The construction did not bother us at all, we didn't hear any noise in our room. Don't expect to find any shops or restaurants in the hotel due to the construction. I just don't understand who would want to eat or shop in this hotel when Waikiki beach is full of great restaurants and shopping malls. We stayed at this hotel because of its location and price and didn't expect anything else. We had a very good experience and would recommend it to anyone.\n\nReview 3:\n1st Anniversary My husband and I spent our first anniversary here, and we enjoyed it very much. The breakfast every morning was a great bonus. The rooms were very clean. Our view was amazing! We stayed in an ocean front room on the 19th floor. The decor in the rooms was very trapoical and up to date. Tiki's bar and grill was a very fun place to eat and drink. The hotel was in a great location. Our only complaint was the elevators, someimes they were on the slow side. Other than that we had a wonderul stay and would return!\n\nReview 4:\nstay away This hotel is listed as 3 star and should not merit two! The rooms are small with with a nite stand serving as a dresser for a five nite stay, plus no working air conditioning. We complained over and over and they insisted it worked. I finally called United Vacations and requested they move us to another hotel, when the notified the Ashton of our complaint they moved us to a Junior Suite with barely workable AC. Their breakfasts at the beach were repetitive. Not recommmended for anyone staying over two nights.\n\nReview 5:\nHoneymoon from Hell I stayed here when on my honeymoon this summer. We booked a non-smoking oceanfront room and mentioned in our reservation that it was our honeymoon. When we arrived they only had rooms with 2 double beds. My husband and I wanted one large bed and we were moved to a room with a terrible view. We asked to change rooms the next day and were put in a low level room above Tiki's, which was extremely loud and very smoky. When we changed room, the man at the front desk told us to get out fast because another family was on the way up to our old room. We hurried and left our digital camera. When we got to the new room, we told the desk that we left our camera. They sent a maid up, who claimed, It wasn't there anymore. However, the family had yet to get to the room even though two hours had passed and we were hurried out. The customer service was horrible and the maids were nothing less than thieves. BY the way, don't order flowers or fruit because they WILL forget to deliver it.\n\nReview 6:\nA perfect hotel We were so grateful that we booked a hotel with a great view of the beach. We felt sorry for those folks treking a few blocks in, wrapped in their towels and lugging their sun screen. Our hotel had the feel of being in Hawaii. The staff was unbelieveably friendly and attentive. We loved breakfast with the music and the selection. This is not an expensive hotel, so providing the breakfast seemed very generous to us. Everything was clean. I can't say enough about what a wonderful stay we had here.\n\nReview 7:\naverage i would never stay in this hotel again for the price we payed. rooms are very small, ugly furnishing, the only good thing about this hotel was breakfast by the pool, i,m glad we only booked 2 nights\n\nReview 8:\nLOVED IT My wife and I spent our vacation this past summer on Oahu and we stayed at this hotel. Our verdict: LOVED IT. So close to the beach, so close to the shops and other amenities, pick-up from outside the hotel for other attractions, very friendly staff, rooms clean and tidy. After all, what do people want. They want a clean, tidy place to rest their weary heads and bodies after a day's sightseeing. This hotel provided it. Thanks for a great time. We will return.Michael + Sharon CassidyEngland\n\nReview 9:\nNot nice Bare bones - stayed in the back building, so no view, no lobby, etc. I think you take a chance of being put there when you stay here. The main building is no great shakes either.The hotel is somewhat 'family-oriented' if you know what I mean.\n\nReview 10:\nGreat Hotel Great Location Great Staff My wife and I booked this hotel via AAA and this was the first time we stayed on the Diamond Head side of Waikiki Beach. Didn't realize until after we stayed a few days that the location actually was better than anywhere else on the beach. It is quiet and convenient. Staff members were very warm and friendly, from housekeepers, maintenance workers, front desk clerks and everyone else on the property were all full of Aloha spirit. Matt at the front desk was exceptionally helpful. He was very nice, friendly and professional.The property was always clean and tidy. Room was beautifully decorated and the room size was comfortable. Everything was always orderly.We were very happy with our vacation staying at ResortQuest Waikiki Beach Hotel. We definitely will return to this hotel during our future visits to Oahu.\n\nReview 11:\nGreat place for what it is My partner and I stayed here in March 2003. We had booked a partial ocean view room but were offered an oceanfront view for a few bucks more per night. The partial ocean view was 11 floors above the pool and was more like a full Marriott view, so we went for the oceanfront on the 17th floor. Our room was clean and 60s retro and our view was directly from a postcard. After a day at Queens Surf beach we would have afternoon cocktails on our lanai and listen to the band down below as the sun set. It was a very romantic and inexpensive experience. We have it booked again for next year already and are bringing along some friends.\n\nReview 12:\nLoved the Resort Quest Waikiki We spent two weeks at this resort hotel and found everything more than we expected. Our room, jr. suite, was clean and comfortable..however the bamboo curtains on the closet got a little irritating. The guest laundry facilities were bad, but we met a lot of nice people while we were waiting for the 2 working machines( out of 8) Other than that all was good. The hotel is across from the beach and close to all things Waikiki. We had reserved a car, but turned it in after two days. we walked and took the bus everywhere. The retaurant at the hotel had really good food, especially the fish and chips..check out the offer of free lilikoi cheescake..delicious!!! We would go back!! !\n\nReview 13:\nGreat time in Waikiki       View from our room\n\nReview 14:\nNot a 4 star Hotel!!!!!!! We stayed here the end of March 2003. This is definitely not a 4 star hotel as it is rated everywhere. I would like to know where the $30 million renovation went. We saw 2 different rooms when we were there  both had dingy, stained carpet  OLD, creaky uncomfortable beds that sagged in the middle. The tile on the bathroom floor is old  really dirty. The only new things in the room were (thankfully), the tub  sink. Even if you don't spend a lot of time in the room, for a supposed 4 star hotel, you expect very clean  nice, and this hotel isn't it. I will say that the location was good, but so was the location of several nicer hotels on this same street. Believe me, we've stayed in many 4  5 star hotels,  if you're used to nice places, you'll be sorely disappointed. Wolfgang Puck's did have good food though, and the Breakfast on the go was decent.\n\nReview 15:\nAwesome Deal and View! While we were there the hotel changed names from the Aston to Resortquest! The rooms were not huge, but it was an AWESOME view. We were on the highest floor (24) I think. We booked a deal with the free breakfast and it was GREAT!! This is the best value hotel on the Waikik Beach. There are nicer ones, but the price is WAY TOO MUCH for the others! You are right in the middle of all the fun spots of waikiki beach, but the room is nice and quiet. We just had the most awesome honeymoon experience there. We are planning to go back as soon as we can, and we will definately stay at the Resortquest Waikiki Beach hotel. Can't wait to visit again. Email me if you have any questions. jaydog104@hotmail.com\n\nReview 16:\naloha beach hotel had a fab time views fantastic,beds the comfiest ever ,breakfast excellent idea ,sat on balcony every morning eating pastries and watching the ocean.everyone friendly think i got someone elses life for a week .ps the elevators were ok chill and enjoy the ride\n\nReview 17:\nBe careful of the back tower!! I had made reservations at a nearby hotel and was told that they got full so they booked me an upgrade at the Waikiki Beach up the road. WRONG!! !Granted, this was the mistake of my original hotel, but the Aston was not helpful about the situation. They finally got us a room after speaking with the manager (BTW-who knew about the problem w/ their sister hotel and was supposed to have taken cared of these over flow customers). Any way, the room was in their Mauka Tower which in other owrds means Mountain tower. You think Mountain view, nice! NO NOT AT ALL!! If you do book there, don;t let them book you in the Mauka tower, it was stink, dirty, small and no mountain view!!! More like buildings view!!! Just FYI, other than that, I'm sure the rest of the hotel is great, never stayed there that night, left and got a room elsewhere, YES it was THAT BAD! !\n\nReview 18:\nGreat for first timers! The hotel was a great property! traveled with 3 teens and had a 2 beach front rooms. Definitely ask for a higher floor to see over the palm trees. The pool water was much cooler than the ocean because the shadow of the building towers over it all day. The breakfast on the beach was fun for a few days but the breakfast buffet wasn't all that great. The rooms were decorated in a cute Hawaiian fashion sense with red and white hawaiian print and bamboo on the walls. Bathrooms were somewhat small but service was great and rooms were clean and safe which was good enough for me!Tiki's the hotels restaurant is higher priced for what you get but very good. Try the mai-tais!! And the hotel is such a great location that you can't hardly pass it up.\n\nReview 19:\nHow does one say \"dump\" in Hawaiian? Plain and simple (in my opinion), this is a TWO star hotel that is listed as four star. Only go if you get a rate under $100 USD per night. Overall this hotel is a disappointment.\n\nReview 20:\nGreat stay! The Room\n\nReview 21:\nGreat location, cool decor, awesome view!! View from our lanai,23rd floor\n\nReview 22:\nGreat hotel!!! We had a wonderful time at this hotel! The staff were all very friendly and warm. The room was extremely comfortable and was cleaned early every day. We had absolutely no problem with the elevators--never had to wait for more than 10 seconds to go up or down. The breakfast was fabulous, much more than i had expected, and the free use of beach chairs and towels was great too. This hotel was in a perfect location with a beautiful view of the ocean, especially the sunset that we could see from our 22nd floor balcony. We had a room right above the pool that actually DID have a great view of the ocean. The soft hawiian music that filtered up to our room from the live entertainment at the bar was so lovely--it gave us a tropical feeling even when we were in our room. I would highly recommend this hotel to friends and family, and will stay there again when we return to Oahu.\n\nReview 23:\nPleasant Surprise! Another view from our lanai!\n\nReview 24:\nLoved it! Hotel from street\n\nReview 25:\nGreat Honeymoon here We stayed from 8/28 through 9/7  loved this hotel. Tiki's was great and although you may wait a bit for valet you can avoid that by calling down ahead. It does get loud (live music nightly), and we found it attracted a lot of attention from the folks passing by on the beach but that was great with us. This hotel offers great location, good prices, clean rooms, and a friendly atmosphere with a bit of party vibe. They also give you complimentary breakfast with coolers- beach chairs, and beach towels at no extra cost. Just try  find that elsewhere on Waikiki! If you are looking for absolute quiet, a spa, and the finer things in life stay at the Royal Hawaiian.\n\nReview 26:\nNot so much...... When we first checked in the person was very rude and not at all what we had been told to expect as far as being even somewhat friendly. This was a huge surprise for us. The rooms were VERY small but clean. Had an issue with all the noise from the Tiki bar. It sounded like a frat party between the music and noise of the other guests. We did get moved to a different floor first thing the next morning and that was much better. The breakfast crew was wonderful and very nice. Breakfast is from 6:30 to 8:30 only so no chance to sleep in if you want breakfast on the beach so to speak. The elevators were a big issue for everyone. Sometimes they worked....sometimes they had a mind of their own. Was sad to see all the homeless wondering around digging into garbage cans in downstairs lobby/Valet area. This is a nice place for the young looking to party crowd. Wouldn't recommend it for anyone who wants a quiet relaxing stay.\n\nReview 27:\nResortQuest was great! Had a wonderful stay at the ResortQuest Waikiki Beach Hotel across the street from the Beach. The partial view room on the top floor had a great small lanai to enjoy the sunsets. The room was small but very comfortable (wouldn't recommend for large families). Bed was excellent. Enjoyed the morning breakfast (there was always a new warm item). You can check out beach chairs and towels, pack your free breakfast in the insulated lunch bag and walk over to the beach for a wonderful morning meal! The breakfast is served next to the swimming pool and every morning there was live music and a hula dancer. Tikki Bar had great food and reasonably priced drinks. Note: They do not have laundry facilities on the premise.\n\nReview 28:\nNever Again My Wife and I went here for our Honeymoon and were very disappointed. First we were told that for Honeymooners that they will upgrade us if there was rooms available. They did not ask us but they did ask the family next to us with several children so I know some rooms were left. The elevators were terrible. If you don't time it right you will be stuck for 5 minutes waiting and then you have to play with your card to even get up and if you don't get it in at the right time your stuck in the elevator until you pick up somebody else going up. The rooms were very small and had only one chair on the lanai when there are two people staying in the room. There was only one washcloth provided even though we told the front desk. It is also very noisy especially for being on the 21st floor. The breakfast wasn't very good either with coffee that tasted like water. We will never come back to this hotel again.\n\nReview 29:\nDid someone say noisy? In this world, with the laws of physics being what they are, it is clear that certain things do not mix well. Two things that do not mix well are hotels and live music venues.The Resortquest Waikiki beach hotel is both and is therefore RIDICULOUSLY noisy. Not just noisy, we are talking about so noisy that if you are in anyway thinking of trying to sleep before 11pm on weekdays and midnite on thursdays, fridays and saturdays, forget it. Tis not possible; nope, not even with earplugs. If you care about noisy, don't even consider this place.\n\nReview 30:\nA dump indeed........ Similar to the review 2 down from here, i had the misfortune of booking via expedia 1 1/2 years ago to stay for 5 nights. At the time of booking, expedia called this a 4 star hotel. hmm.... The room was awful. It was to begin with tiny - so if you have children or more than 1 suitcase, you would be hardpressed to open it and be able to move about. The decoration was surreal - lime green. The balcony was a cement number... The whole building felt like a 3rd world cement block with some basic decoration. We stayed for about 1 hour and decided to check out and move to the Hyatt. Basically it comes down to this - don't stay in Waikiki. If you have to stay in Oahu - spend the money and put yourself up in the Kahala Mandarin Oriental. Otherwise, i would skip Oahu all together and go to either Maui or Big Island. Oahu is now just an overrun holiday destination.\n\nReview 31:\nLocation Awesome! Loved Breakfast @ the Beach! My best buddy and I visited Oahu for two nights this summer completely enjoyed our stay at the ResortQuest. The location is awesome- close to everything we needed! Although it's not exactly beachfront, there is no hotel in front to block the glorious views of Waikiki Beach. The hotel is located in the southern edge of Waikiki, which is great b/c there is less traffic/noise. A short 5 minute walk from the major stores. Check-in was a breeze and the receptionist honored our request for a view of Waikiki Beach. The room was a little on the small side, but ok for us 2 guys. The decoration was in a bright cheery hawaiian floral motiff. Loved the breakfast buffet. We even had a breakfast to-go and ate at the beach. Wonderful. Would love to stay here again next year. Aloha.\n\nReview 32:\nNot very impressed I stayed 2/19 - 2/23 in 1504 with an ocean view (I could see some of the ocean but my sister's view from 2327 was beautiful) the room was decent enough but the ice maker was right outside the door - very loud and annoying. When the a/c was on it smelled like someone was smoking a cigarette on the other side of the vent. I tried to keep the lanai door open at night for fresh air but the music and loud drunk people from Tiki's kept me awake. If you like to go to bed before 10:00 - do not stay at this hotel! The restaurants were very good and the breakfast was fine, enough of a selection for anyone. The pool was on the small size but we didn't spend much time there since it was always in the shade. My sister was very happy with her room so I guess it just depends on the room you end up with. I, however, will not be staying there again.\n\nReview 33:\nGood for the price Our family stayed there from 8/1 to 8/6. The room is clean and beds comfortable. A bit small. We loved the breakfast buffet. Good:1. location. close to beach, zoo, aquarium. 2. room and service3. breakfastNot so good:1. slow elavators2. pool closes at 7:30Since this was a family vacation, we did not look for fancy facilities like spa or meeting room. Overall, the hotel was good for its price.\n\nReview 34:\nNo High Speed Internet Access Many web sites advertise this hotel as having high speed internet access. I was surprised to find they do not have this ammenity - only dial up service.I found this hotel to be on par with Super 8 Motels. Yes, they have bright new colored paint, but the rooms are tiny and the remodeling job was just superficial. Cleanliness was a 2 on a scale of 1 to 5.\n\nReview 35:\nReno's \"YES\" Future is great for this property\n\nReview 36:\nGreat oceanfront hotel keeps getting better every year I have stayed here at this hotel six times ever since Aston renovated it in 2002.It just keeps getting better. If you can, upgrade to oceanfront rooms upperfloors. The view is like as good as beachfront at the Sheraton or Outrigger at a fraction of the price. Tikis continues to please. Best Calamari and Salmon ever.Good hotels for families as well as couples and the breakfast on the beach cannot be beat!Rooms are a bit small, and bathrooms just o.k. but location to beach and nightlife makes it a great choice. You have a beachfront hotel without the price.My best choice for moderate hotel in Waikiki.EH from California\n\nReview 37:\nSuperb Service       Tikis Restaurant Balconey\n\nReview 38:\nI would definately stay there again The staff were all exceptionally nice. It was part of a AAA two week package so we do not know what the room cost. For $30 extra per night we got a ocean view from the balcony which was excellant. The food was wonderful, one of the best that we had on the islands. Enjoyed the entertainment that the hotel had at the bar. Only one complant; It was raining  the water around the covered bar was a liability  we were surprized that the staff was not concerned about getting the water up. I almost slipped while trying to get to a dry seat at the bar. The hotel staff needs to make it a little safer by correcting the problem or at least having the staff keep the water off of the floor.\n\nReview 39:\nWonderful Hawaii This is one of the best buys on the beach. Hot and cold breakfast every morning at the pool. To Go carriers to take your breakfast to the beach or eat at the pool level. You can also use the carrier to keep snacks for later in the day. Especially good if you are traveling with small children. In the room there is a small refrigerator for keeping drinks and snacks in from the breakfast menu.Towels can be checked out at the pool to take across the street to the beach for sunbathing and swimming.We had a room on the 25th floor with a great view of Diamond Head and Waikiki Beach. The beach was right across the street, the Zoo was 1 block away and the Aquarium was about 2 blocks away.You really don't need a rental car as they have a great bus system that will take you just about anywhere for $2.\n\nReview 40:\nWhat A Dump!!!!!!!!!!!!!!!!! My family and I had the misfortune of having to stay in this Wretched Hotel for one night! After arriving in Wakiki after a ten hour flight, waiting one hour for our airport transfer, we could not wait to get to our hotel, unpack and get a good meal. Imagine my surprise and horror, we arrived at this Glorified Motel!!!!!!!!!!!!!!! It was dirty, stained carpet, outdated furniture, unquestionable bed linens and an unknowing staff. We arrived on a Friday evening and after two hours on the phone with Expedia, we were booked into the Hyatt Regency for the next day. We were forced to spend the night in this DUMP. I was afraid to take off my clothes and we most definately did not sleep under the comforter! The difference we had to pay for the Hyatt was bare bones minimun, so why would ayone pay the prices that this Hotel(?) charges when they can stay somewhere clean, up to date and service oriented?\n\nReview 41:\nI would stay here again We stayed in Sept of '06 and it was a nice hotel. The rooms were clean, service was good, and overall experience was good. The Tiki Bar was a nice place to relax at night with the live music playing. The food was also good at the Tiki Bar. Another good thing is that this hotel is a pickup/dropoff for shuttles for malls, luaus, and just about anything else you can take a shuttle to. Waikiki beach is across the street and you can walk to shopping ( the international market place is a couple of blocks down the street) and entertainment.The only complaints I have are the elevators are very slow, you can't take the valet elevator to your room after 7:00 p.m., (you have to take an escalator up to the lobby area), and since valet parking is off property, it can take a while to get your car. Also the balconies are very small on the south side of the hotel.Overall, a very pleasent time at the hotel, and I would stay there again.\n\nReview 42:\nPerfect Location, great Breakfast! View from Lanai\n\nReview 43:\nHorrible room Booked this hotel for one night at the recommendation of an airline ticket call center. What a mistake! First, the hotel is not on the ocean side of the road. Second, we were put in the back tower which is a separate building with iron security bars on the door. The elevator and halls were filthy and in desparate need of decoration.The hotel advertises Breakfast on the Beach but it isn't included with the back tower rooms and then I found out it truely only means they give you a bag to carry food down to the beach.Glad we were only there one night as we couldn't wait to leave.\n\nReview 44:\nCant wait to go back! We stayed at the Resort Quest Waikiki Beach for 5 days before heading on a cruise. We had an ocean front room on the 10th floor. The beds were so comfortable I can't stop telling everyone how comfy they were, I dont think I have ever had such a comfortable bed in any hotel before. I loved being able to get up every morning early (due to the time change for us) around 5 am and watch the surfers head out to ride the waves. Both my husband and I would sit out on the lanai and watch all the surfers go by. The location was great close to everything. The breakfasts were good and the kona coffee was the best we had had anywhere. We are back home now and I wish I was back there on the lanai. We will be back hopefully sooner than later. Thank you for a wonderful experience.C  TDelta, Canada\n\nReview 45:\nDigital Camera Rentals w/Underwater Housings Thanks for the previous review on the digital camera rental shop. Our camera broke, so were delighted to find out about VacationPIX at the Aston.We took the camera surfing and diving, shot some great shots and sent the photos back home while we were still in Hawaii. Pretty cool. And the people were so nice.\n\nReview 46:\nGreat Value for the Money       View of pool from room\n\nReview 47:\nA very nice, comfortable property! We both very much enjoyed this hotel and would stay again. Fun and vibrant colors, excellent location, friendly and not stuffy atmosphere.We took a chance on this place, and were extremely happy.\n\nReview 48:\nStill Coughing Ahhhhhh! Nothing like waking up in paradise to the sound of jackhammers and profanity. Yes, we Howlies invade your island and should be punished for spending $150 per night and living in rubble like Fred and Wilma. (Flintstone that is.) Just got back today, Aug.25th, and have never been so happy to leave the tropics. Thanks, Aston, for hell on earth. I'll send you the bill for cleaning the cinder dust from my clothes and lungs. What a joke!ACHOOO! Barney Rubble\n\nReview 49:\nNot impressed Not overly impressed. Small rooms. We were in 3 rooms in the first 24 hours before they got it right. They knew it was our honeymoon, yet they couldn't put us in a room with one bed. Staff was unhelpful and unwilling to help.Tiki bar, on-site, convenient, good.Be careful if you take a shuttle from the airport, this hotel is one of the last on the Wikiki Stretch so you'll be the last drop off. Took us almost 2 hours to get to the hotel. Argghh.The all-you-can-grab breakfast was good.We've never stayed elsewhere in Honolulu, so we have no basis of comparison.\n\nReview 50:\nNice, but!!!!!! Hotel was nice and the rooms clean. Everytime we left something in the car at the parkade it was gone when we came back. When we parked on the street it was not a problem. It was valet parking and the staff had the keys when car was parked in parkade. I can only wonder. So don't leave stuff in your car.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27721, "query_start_index": 27723, "query_end_index": 27723, "truncation_seperator": "... 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{"id": "2514566", "pid": "2514566", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLoved this hotel! Don't understand the bad reviews. Yes, the rooms are small-tiny- but beautifully set up with everything organized. Service was great, and we ended up upgrading to an amazing room, tons of space. You can't beat the location and the public spaces. Highly recommended\n\nReview 2:\nI loved this hotel! The rooms are small but cleaned and that`s what we really needed. The common spaces are really nice. The library is beautiful and the view from the Terrace is outstanding!! Next time in New York will be here again!\n\nReview 3:\nWe stayed in this Hotel 4 weeks ago and after spending half an hour trying to find our reservation, we pulled our heavy luggage into the elevator, which was so dark that we were not able to read the floor on the panell. The room was so small and worse was the bathroom where my husband had difficulty to go through the door. No space for our toilettries, no space on the table in the room and a very noisy air conditioning system. Very nice instead were the public areas. I would not go back to this hotel\n\nReview 4:\nThe Phillip Stark design made the hotel quite unique. The outdoor bar, the library and the indoor bar with a painted ceiling, and all with quirky furniture, made for a very interesting shared space. The room was small but adequate- clean sheets and towels every day and friendly staff. There was a great view from the window on the 16th floor.\n\nReview 5:\nMy recent stay at the hotel was not a favorable one. First of all my room at a corporate rate of $419 was not suitable--very small. I upgraded x2 for a higher price only to find a cockroach in the bathroom. I realize there are likely cockroaches in many hotels; however, if we see them, then that tells me they are not kept under control. Also, I could smell pot coming from the service elevator. Your hallways are way too dark--likely to hide the fact that there are cockroaches. I will not be recommending this hotel to others who travel on business to NY. I should mentioned, that the front desk staff were very accommodating my not charging me a cancellation fee for cancelling my second night stay. The lobby and restaurant was nicely Decorated.\n\nReview 6:\nAs a business traveller I want a place that provides functionality -- comfortable, modern, quiet, spacious, well located, etc. This hotel was less than desirable on those grounds -- dark, noisy, cramped, my room door lock did not work well. What else can I say. If you want to sleep well, go somewhere else.\n\nReview 7:\nJust like every other Schrager. Which could be a good thing if you aren't bored of them. Good value.\n\nReview 8:\nStayed at The Hudson during November 2004 and enjoyed the experience. The rooms were on the small side but when travelling from the UK to spend a long weekend in \"The Big Apple\", time in the bedroom was kept to an ABSOLUTE minimum. The decor was contemporary but extremely comfortable. The reception and bar areas had great vibes and the staff were very accommodating and helpful. One downside was the prices in the bar. If you're planning on spending an evening in the hotel bar, take plenty of \"dosh\" with you. The location of The Hudson could not be better for all sightseeing and facilities. Central Park just around the corner and Fifth Avenue a short walk away. NO real need for cabs! I WILL be travelling to New York again soon and wouldn't hesitate to book into The Hudson Hotel.\n\nReview 9:\nYes, the hotel rooms are small, but we really enjoyed our stay. It was fun to be somewhere hip and trendy--the bar was really the scene at night. The service was good, our room was very clean and the hotel was beautiful. We really enjoyed the sky terrace on the 15th floor, where you can get room service and drinks. There are lounge chairs for sunbathing too. The location of the hotel was great, very convenient to the subway and many restaurants. Several times we walked to theater district/times square it really wasn't as far as it seems.\n\nReview 10:\nWe've stayed at Hudson for seven days in Oct 2010 and I can say that we had a pleasent time. Few blocks far from Times Square (walking distance); Nice grocery cross the street. Staff was very polite. However, if you are claustrofobic, this is not the right place. Rooms are small and only to crash in... Anyway, that's a fine hotel and I reccomend most for young people/couple. (nice night club in the lobby).\n\nReview 11:\nthis is absolutely an overrated hotel :very noisy at night, tiny rooms , the bathroom was a joke . PLease avoid this hotel the only positive thing to mention is the breakfast which is ok\n\nReview 12:\nI was concerned before my visit by some of the negative reviews on the Hudson Hotel, but was immediately put at ease by the wonderful staff. Each employee I had contact with was professional and courteous. The vibe of the entire lobby and bar area was cool, urban, and very much what one would want in midtown Manhattan. The rooms had a more European feel, which was a relief from typical American chains. I slept comfortably and heard no sounds from the hallway or neighboring rooms. The location was great, with many restaurants and bars within walking distance. I will absolutely being staying at the Hudson on my next trip to New York.\n\nReview 13:\nThe Public areas at the Hudson Hotel Look nice, but the rooms are pathetic. My 235 dollar room was tiny, and I do mean tiny!! There was hardly space to put down my suitcase. The room also lacked any natural light and several of the tv channels contained static. Like many Morgans/Ian schrager hotels, the hallways were dark to create a hip feel, but you felt the if they turned on the lights the place would just be depressing. On our floor, the hallways AC was leaking, so the staff had put down a towel on the floor....hardly inviting! Checkin was chaotic and took too long....to make things worse, my room wasn't ready when I arrived. Next time, I will spend 50 dollars more and stay at a real hotel and leave the Hudson to those wanting that upscale youth hostel experience.\n\nReview 14:\nI can imagine if you were 25 and just needed a place to crash, the Hudson would be fine. I think there's a reason that everything from the lobby to the rooms is so dark. I get the sense that the place isn't terribly clean. The nasty polyester curtains hanging everywhere in the room only add to that impression. The hallways and doors look like a minimum security facility. I've stayed at hip New York hotels like the City Club, the Bowery and the Hotel on Rivington. Make no mistake, the Hudson is none of those. Being here on business is a disaster. The only lighting in the bathroom is a tiny flourescent bar around the mirror. Can't figure out how to really put on makeup and can't even imagine how a man could shave. There's some ridiculous, tiny excuse for an ironing board. And I'm staying in an \"upgraded\" room. Everything in the room is Liliputian. I'm only 5'4\". A tall man would feel like offing himself in this place. Just fundamentally wrong in way too many ways.\n\nReview 15:\nOther reviewer have written about the small rooms. But the reality exceeded even my lowered expectations: Lights at the side of the bed where merely for show and were insufficient for reading. No ceiling lights or standup lamps in room. Only mood lighting. Ridiculously dark. No ice bucket in room. No glasses. No coffee maker. No dresser, no wardrobe. Shower was so small I had to stand sideways to raise my arms to wash my hair. Bathroom so dark I cut myself shaving every morning. Hallways dark and overheated. Hallway floors don't appear to be vacuumed very day. Cleaning staff seems inadequate for number of rooms. My room was not cleaned until after 4pm each day. Basement gym and third floor business center were unstaffed, poorly equipped and seemed to be after thoughts. All this for a room that was $369 a night! Is it popular with the wannabecool crowd? Obviously. But unless you like sleeping in nightclub, avoid this high style, low substance farce. I disliked this hotel so much, I fired our company travel agent.\n\nReview 16:\nDreadful! Room smaller than a monk's cell - totally uncomfortable! Bathroom has no ventilation whatsoever and the humidity is unbearable after a shower - no drawers or storage for socks and underwear - must live out of the suitcase and store it in the closet because there is no place for it in the room! Phone is a mile from the \"desk\" so hooking your computer up is impossible(about a square foot - barely able to fit a laptop on it) virtually no workspace and, worse yet the only chair in the room is a tiny metal, cold torture device - close to 300 dollars a night to top it all off! Truly an outrage.\n\nReview 17:\nStayed here for a girls weekend in NYCy. The Hudson is very modern with a similar feel to a W hotel. Good location to access Central Park and 5th Ave shopping. Rooms are small (typical for Manhattan) but clean and comfortable. Not a great value, but if you are willing to pay it is a stylish boutique hotel for a weekend in NYC.\n\nReview 18:\nWe stayed at this hotel for both business and leisure. We got a deal on Priceline, otherwise the regular room prices are expensive considering the rooms are very small. Though small rooms, they were nice and clean with design furniture. Also to restaurant area and the bar is very very nice. The service was good. Our initial impression was very negative because they did not have our room ready on time and made us wait 2 hours more for it, but they were apologetic and treated us to free drinks at the bar and free breakfast. The location is awesome, only one block from central park.\n\nReview 19:\nThe lobby was beautiful! Unfortunately, that is where it ends! The hallways were scary! Dark and dingy. The rooms were ridiculously small. I have been traveling to NYC for 20 years and I know about the room sizes that can be found in most hotels, this was ridiculous. I paid TOO MUCH - almost $400 per night. Horrible value. The bed was terribly uncomfortable, more like a cheap futon mattress. The lighting in the rooms and bathroom was unacceptable. I could barely see anything and it made everything appear depressing and dingy. When I was having an issue with my ATM card (I am from California, so note the time difference). I asked if they would give me a small cash advance on my credit card and they flatly refused! Unbelievable! I happen to own a boutique hotel in California and I cannot imagine treating a guest like this! I booked this trip as a special trip for my daughter's graduation present and NYC was great, but our experience at the hotel was not! Too Bad!\n\nReview 20:\nAvoid at all costs. Very noisy. Minature rooms. Closed window was as if it was standing wide open in the middle of a crowded bar. Amazing people return. I will not.\n\nReview 21:\nI almost cancelled my reservation after reading all the reviews. However, I called and spoke with both Sabrina and Avalon and they assured me that the staff does everything possible to provide excellent service and nice rooms. I will agree. Yes, the rooms are small (and a little too 'over-the-top' dark). But I was prepared for that, and although small, the room was pristine and very nice. We had street noise, but that's normal in that area of NYC. The staff was excellent and attentive, and we had a wonderful stay.\n\nReview 22:\nWith over 30 years of business travel I found this hotel to be the worst hotel I have ever stayed. The reception staff has little or not trainging and the rooms are small and poorly designed. Noting is where it should be. This hotel put all of its money in the lobby and little or none in the rooms or in staff training..\n\nReview 23:\nI friend of mine and I stayed at this hotel. It was my first trip to NYC, and I was very excited. We paid a lot for these rooms, and I was expecting a quality room for what we paid for. The hallways where very dirty and stained. The room was tiny, and there was no place to put your luggage. The worst was the \"art deco\" idea of having minimal light. Awful idea! I couldn\u2019t see in the hallways, I could see in my room, I couldn\u2019t even see if I was putting on makeup or not. I think I was blind by the end of trip! Get a few more lights in the room please! One small bedside lamp does not do it! I would never-ever go back there again\u2026. I like a little light to see what I am doing\u2026I couldn\u2019t even tell what color of clothing I was pulling out of luggage! Horrible...Horrible\u2026Horrible\u2026.\n\nReview 24:\nThis super cute boutique hotel was a great choice for a girls weekend. The location can't be beat! The outdoor spaces are amazing. The upper deck is like a little garden oasis in the middle of NY. The staff at this hotel are very friendly and efficient and the concierge was amazing. The rooms are a bit small but that was fully expected for a NY hotel. Our group had a great time at the Hudson and we would definately recommend it.\n\nReview 25:\nRooms are very small but our room was clean and very nice. The front desk staff was very nice also. At check-in I guess she saw that my husband was 6' 3\" and she felt sorry for us so she actually upgraded us to a larger room. We were only in the room from around 2am-8am and then we were up and out enjoying THE APPLE!!! We named our price on Priceline.com----$180 a night. When you leave out the front of the hotel turn right and walk about 2 blocks to get to Broadway, turn right on Broadway and that's it!!!!!!! !TIME SQUARE is straight ahead! This was my first trip to NY and it was everything I expected and more!!!!!! !\n\nReview 26:\nWhy on earth did anyone think that it was a good idea to design an hotel where comfort doesn't enter the equation. I stay all over the world and I dearly loved New York but the Hudson? Oh dear, it's fine as long as you don't want to turn around in your bedroom or are happy to just stay in bed, there are no drawers to put clothes, the bathroom is tiny, the lighting inadequate unless you happen to be a mole, the bar-pretentious and overpriced and the service-indifferent. Save your money, forget trendy, go somewhere cheaper and think comfort.\n\nReview 27:\nIf you like staying in shoeboxes, this is the hotel for you! I have never stayed in a room this small in my life. It was the size of my walk-in closet. The bathroom is quite odd and is actually part of the room itself with a glass barrier. The bathroom is so small that your knees are pressed against the wall when you are seated. On a larger scale the room would actually be appealing, but Schrager obviously wants to treat his guests like sardines. The location is very good, but I realized later that I could have stayed at the Plaza for the same price.\n\nReview 28:\nI stayed here off the recommendation of a friend. It doesnt look like much from the outside but once up those escaltors its a lovely little boutique hotel. The rooms are small, but your in New York and shouldnt be spending too long in there anyway. they are clean and have a safe. There is just enough room to walk around the bed. the beds are comfy though. the bathrooms are tiny we travelled with friends and one of them is 6ft 5 + and he couldnt go to the toliet in the room so had to go downstairs by reception. Staff were friendly and did what ever we asked of them. The skybar is nice and its big. i can see why the celebs go there. the other bars are nice too and are really busy on friday and saturday nights. i would say stay here if you like a clean modern hotel. the bathroom is prob the only let down but thats just me being picky. i have reviewed another hotel of new york a few years ago. thats if you want more space in the rooms\n\nReview 29:\nI realize that all NYC rooms are going to be \"cozy\", but nothing could have prepared me for this room. It is actually smaller than the smallest cabin on any cruise ship. The bathroom was so tiny that getting ready to go out was frustrating. Sleeping accommodations were as bad....a very uncomfortable queen size bed with a ridiculous wall mounted t.v. on the side of the bed. Also, the acoustics were a real challenge as sleeping was nearly impossible due to the doors slamming in the halls, the traffic (heard on the 10 floor) which I am sure is due to a vent behind the bed which must open to the outside directly. I admit the lobby and bar were visually attractive but do NOT be fooled by this as the dingy hallways and shoe box size rooms will make you miserable. We travel often but have never been so uncomfortable in what one would expect (as seen on their website) to be a high end hotel. I'd rather stay at the Holiday Inn!! !\n\nReview 30:\nI recently stayed at the Hudson Hotel with my best friend. We were in New York for 5 days of shopping and sight seeing. We were a little bit concerned about the hotel because we had read in reviews that the rooms were tiny and it was very dark everywhere. When we arrived the staff were very friendly and our room was lovely...yes it was small but believe me for the amount of time you spend in it it was perfect. The location was amazing with a subway station at the end of the street and Times Square only a few blocks or a short subway ride away. It was dark inside but it was all part of the ambience of the hotel. We didn't eat in the restaurant because there are so many other places to eat but we did use the bar. On Saturday night it turns into a nightclub with a great atmoshere and people even come in from the street to have a drink and party because it's so nice. Overall I would highly recommend the Hudson hotel for a city break.\n\nReview 31:\nAs most of the other reviews stated the standard rooms at this hotel are super small and a little claustrophobic. Rather than the small room, my main concern was the irritating noise coming from the A/C even when the A/C at my room was not turned off. I stayed there for three nights without complaining the hotel management on the issue, because it would have been too painful for me to try to pack two times in such a small room. The idea of a trendy hotel is cool, but when applied this way, it does put the hotel in the lower rankings in NY for a good reason. Would not recommend this hotel especially for business trips.\n\nReview 32:\nThe hotel is easy to miss from the outside; no obvious signage. Escalator up to the second floor. Hip lobby and reception area. Very friendly check-in staff at the desk. Lobby area is rather dark, with accent lighting. Rooms were also a bit dark and small, even by New York standards. I found it difficult to sit comfortably on the toilet with my knees almost scraping the opposite wall. And when standing in front of the bathroom sink, my shoulder rubbed the side wall. Bathroom had nice bath amenties, lotions, etc., and was well lit. Bed was a platform bed and quite comfortable. Room service is not available, but there is a restaurant and bar - open for breakfast and dinner only; lunch is not available. The restaurant is also rather dark and offers only cafeteria-style food, no table service or ordering off of the menu. Also plenty of nearby restaurants and cafes within walking distance. Easy access to the subway lines and taxis available constantly in front of the hotel. Nice meeting space, but chilly. Self-service business center, accessible with a credit card.\n\nReview 33:\nNice desing and location of the Hotel, near central park. Rooms are nicely decorated, good be bad the handicap I found is the size of the room. Too small, specially the toilet. Nonetheless, if you go to NY for tourism you do not want to spend too much time in your hotel, only to rest. Nonetheless, it is a good option to rest. Windows should be have better isolation as you could here the traffic from your bed. (I was in the highest floors of the hotel). To summ up, I would not mind to repeat there.\n\nReview 34:\nI really enjoyed this funky hotel a block from Central Park, and the subway. Visually stimulating, and reasonably priced with a flare for drama.\n\nReview 35:\nAwful hotel rooms to small gym a joke and drinks very expensive and dark and dingy big fan of morgans but never again here.\n\nReview 36:\nGreat hotel, the decor and bars are brilliant in the hotel. In true ny style this a hotel that never sleeps, we arrived back to the hotel after midnight and the hotel was more like a club. There were bouncers on the lift which was a nice touch making sure only guests were allowed near the rooms. All the staff were extremely helpful, sharing ideas and recommendations for our trip. The rooms were very small but as you don't go ny to stay in your hotel room it wasn't an issue for us. We would definitley stay here again\n\nReview 37:\nWe really enjoyed our stay at the Hudson Hotel. Before arriving we were afraid that the rooms would be to small but they were just fine. The room was at the 19th floor with a fantastic view and almost no noise from below. Our bathroom was seperated from the actually room through a door and we had enough space for three big bags. A plus was the flatscreen TV. The staff was great too. Fast check in/out, quick reservations and always helpfull. The location of the Hudson is a big plus. 2 min. away from the Central Park, Subway and Colmbus Circle. I would book the Hudson with out a second thougt and can highly recommend it.\n\nReview 38:\nThe service at the Hudson was fantastic - we were given a late check out due to the impending snowstorm and offered free cocktails to celebrate my partner's 50th birthday -nothing was too much trouble. Yes, the rooms are small but everything is stylish and spotlessly clean. The location is within walking distance of Times Square and theatreland with Central Park just around the corner and easy access to the subway. Go - enjoy!\n\nReview 39:\nTiny rooms; we were told by reception staff that as we were staying for 5 nights, it would be best if we upgraded as rooms very small. The next size up also very, very small (smaller than out smallest bedroom at home)-hardly any room on either side of double bed(not king size-small double). Very dark room, too. No hospitality tray for tea, coffee or water. No mini-bar. No free wifi. No gym. Staff generally snooty and unhelpful apart from concierge who was great. Took about 20 minutes for luggage to be retrieved from store. \"Business Centre\" is a joke\n\nReview 40:\nI have stayed in a lot of hotels when traveling for leisure and business, but I have never seen a room this small. The lighting was dim, couldn't read anything, and applying make-up impossible, errr.... I was willing to deal with all of that, but being treated disrespectfully by the staff is a deal breaker. I chose the hotel because it is the sister hotel of The Cliff in SF, and I thought I would have the same wonderful experience I have had there, but I was so wrong. I will never stay at the Hudson again, and I'd advise anyone who is considering it to run the other way!\n\nReview 41:\nI was a bit worried about arriving at this hotel from what the reviews have said. I was pleasantly surprised. It is a very stylish hotel. We stayed in a standard double room for 5 nights, which was lovely, although the bathroom was a tight squeeze, it suited us both, there is plenty of room for two people to move around in. We only used the room to sleep in so the room was adequate. The room was also sound proof, did not hear a thing, we were on the 7th floor!\n\nReview 42:\nNot sure where all the complaints come from about the service. We had excellent service from everyone. Yes the rooms are small, but very modern and clean. The terrace on the 15th floor is a great place to sit back and relax while drinks are brought to you after roaming around the city earlier in the day. It is close to Central Park and the nightlife at the hotel is great. Would absolutely stay there again.\n\nReview 43:\nFor the last 8 or 9 years my wife and I get a hotel in NYC on our wedding anniversary .. This year we stayed at the Hudson hotel. We stayed here before ,and know that some of the rooms are tiny, but this time we got a double - double. The room was large and clean,the bathroom was also large with a good shower. The staff that we came in contact with were friendly ,and helpful. Jennifer, at check in, and the bartender in the library bar stand out. For us the location was perfect, as we had tickets to Lincoln center jazz right across the street, as well as the Museum of art and design on the corner. .We enjoyed the bar behind the lobby, a nice open and inviting spot.This was a wonderful weekend.\n\nReview 44:\nI'm just back from my first visit to NYC, and our experience of ths Hudson was fantastic! We researched everything before travelling, including reading nearly ever review on TripAdvisor. A lot of the feedback was negative, but we took the gamble. It was worth it! We booked directly with the Hudson, who also arranged for pick up at JFK. Every member of staff inclduing the door staff, front desk, concierge, bar staff, lift staff and cleaners were all the example of customer service excellence. They were helpful, friendly, informative and made our experience extra special. The hotel design is modern, contemporary, very typical of Starck. I particularly liked the garden area. We opted for a slightly larger room, which was plenty big enough if not slightly lacking in clothes storage. We did have a slight problem with hot water, it took around 5 minutes to warm up, but certainly never effected us! The bars were always great for socialising, and definitely the place to be seen. We will definitely use this hotel again, and look to doing so!\n\nReview 45:\nI just want to add my negative comments...this hotel is the worst and Priceline should be ashamed to put people here. I booked through Priceline and then checked TripAdvisor after I got my hotel. As a result, I was totally prepared for the tiny room, and it was tiny...your knees touch the wall when you sit on the toilet ! That didn't bother us though, we were only staying one night. Hot water was fine. Staff seemed OK. The lobby and halls are incredibly dark and I wonder what they are hiding?? Anyway, we just laughed at that. What DID bother us was the unbelievably LOUD music coming from downstairs. I had read about that, too so I brought earplugs -- we still couldn't sleep. The music blasted away till 3AM. So loud that you could feel it thumping in your chest. And we were on the 7th floor ! No sleep, and we had a full day planned the next day. Weekend ruined. I tried for a refund from both the hotel and Priceline, but forget it. No way. Don't stay here, no matter what. It's a horrible as everyone says.\n\nReview 46:\nA lot of negative comments have been made about this hotel in relation to the size of the rooms....but it is New York and space is of the essence!! However,after reading previous reviews,I contacted the manager directly,requesting an upgrade and things just went from good to better!!!! I was contacted by a number of different people asking lots of questions as to what I was looking for(as it was my partners special birthday) and I was not dissapointed on arrival!!! The staff couldn't do enough for us and a lovely birthday gift was left for him one evening(alongside that upgrade).My partner was delighted,as was I!!! A very big thankyou to both Sabrina and Fady..as well as the Hudson team for making it special.My tip..you have to go there and try it for yourself.\n\nReview 47:\nMy Husband and I stayed in this hotel on our honeymoon, We went out to NY to get married. The hotel was amazing! i cannot fault it. The atmosphere was brilliant, the staff very helpful. the room were small but very well decorated and space was used well. The roof top bar was one of my highlights of the holiday and the garen bar was also lovely to have a relax in the morning. I would highly recommend this hotel and i cannot wait to go back :)\n\nReview 48:\nWe stayed for 3 nights & 4 days & found the atmosphere was pleasant, staff was helpful, breakfast was delicious with a good array of quality foods, as for the rooms being small, didn't really have time to notice, being out sightseeing all day & most of the night, although we found lighting a bit too dim & unlit in the hallways, The location was fantastic, within walking distance to everything a sightseer needs. Overall we found the Hudson hotel quite pleasant & would definetly stay there agan while in NY...\n\nReview 49:\nYes, the room was small, but I was surprised by how nice it was. And, having paid only $100/night on Priceline, I felt it was a very good value. I would certainly stay there again.\n\nReview 50:\nSo prior to us arriving in NYC for our 5 day stay and having booked at the Hudson Hotel months back ( always wanted to stay in this hotel) I checked out tripadvisor to find some real negative comments . I was very aprehensive but had a wonderful stay and could not wish for more. Understanding that rooms in NYC are small there was enough space for 2 of us to unpack and relax for our 5 days . Staff were friendly and very helpful and could not ask for a better location . Loved the quirky reception area and the general feel . I hear they are busy with some rennovations and upgrades and look forward to staying there again in the future\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29310, "query_start_index": 29312, "query_end_index": 29312, "truncation_seperator": "... 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{"id": "228961", "pid": "228961", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe were \"greeted\" by the hotel staff (female at the front desk) with a scowl, and a mumbled \"hello.\" We approached the desk to check in and she just stood there, avoiding eye contact, while the other worker was on the phone. She was not busy doing something else...just standing there. No, \"we'll be with you in just one moment\"...nothing. We stood there awkwardly until the nicer worker got off the phone and checked us in. It was very strange, off-putting, and not a very nice welcoming into Venice. The hotel is conveniently located. The rooms are small, but appeared overall clean. The breakfast was decent...standard from what we've found in Italy. We were just not impressed with the hotel staff, or the area in general, so we checked out a day early. And no free wi-fi in the rooms? Get with the times, please! Disappointed.\n\nReview 2:\nI stayed at this hotel quite a while back, but felt I needed toi post as a friend toldme of her recent experience there , it doesn't seem to have changed. It's a lovely hotel, it looks lovely on the website and from the outside it looks quite elegant. I guess its one saving grace is that it isn't particularly pricey. The staff are not the friendliest, the rooms are pretty but lack that certain something. It feels as if it once was great and is now a ghost hotel, if that makes sense? If you don't mind not particularly great service and no extra bits and bobs that one might expect then you won't be disappointed.\n\nReview 3:\nThere was nothing special or outstanding about the place. The room was very plain and simple-not too clean, not too dirty. It is a place to stay if you need to be near Santa Lucia station. The breakfast was poor. The bread (rolls) couldn't be harder.\n\nReview 4:\nHusband & I plus parents-in-law stayed at this hotel in Jan 2011 for two nights. Rooms clean & comfortable. Bathroom clean & modern. While the reception area was usually a hive of activity, our room and its corridor was quiet, no noise disturbance. Staff v helpful from reception to restaurant to bar to chamber maids. Breakfast was great, lovely coffee. My only complaint from breakfast was cold bacon & eggs. Everything else in the vast array of breakfast foods was top notch. Hotel could do with wifi internet access (to enable uploading photos of Venice for your friends, of course). All in all, a great stay. I'd love to go back again and soon.\n\nReview 5:\nThe Hotel lobby gives the impression that you are in a 4 stars Hotel. This impression vanishes when you enter your room : 6 hangbers, and 1 shelve. That<s all you get for your luggage. They advertise internet connection but your laptop has to rest on your knees. Plus the room are half cleaned, dust is apparent and the carpet look dirty. Last year we stayed at the Carlton Capri, a 3 stars sister hotel located behind. Room and corridors were cleaned and it is a lot better organised for travellers and the reception personnal less snob. My advice, if you want to be near the train station, stay at the Carlton Capri. Jimmy\n\nReview 6:\nI must say first, I would have been happy sleeping on a bench (well, actually, there are no benches!) just to be in that magnificent city!!! The hotel was fine. Location was great. The reason I say this is because if we had been in St. Marks area we never would have the chance to ride back and forth on the vaporetto ( isn't the canal the reason you go to Venice in the first place?). Lot's of good restaurants in the area over the Scalzi bridge. The hotel staff were nice enough. My room had a view of the utility shack and some pretty interesting roofs. The breakfast however was not very good. Coffee lovers like my husband will be very disappointed. The pizza is excellent (had that just about every day). Shops around the Rialto bridge seemed to have the best prices. Word of advise from a travel agent, DO NOT DRIVE IN ITALY!!!!!! What can I say, there is no city like Venice anywhere on the face of the earth and who cares about the rest of it! Have fun and don't let those Italians push you around! Email me if you have any questions.\n\nReview 7:\nThe staff were very friendly and helpful on our arrival and departure. Having been to Venice before we decided to experience its beauty once again and brought our two children (aged 6 and 8) and decided on a hotel near piazza romale as our flight did not get into late... location was superb within a 3 minute walk and it was right on the grand canal with easy access to the water bus, taxis, shops and restaurants. The room was very clean, air conditioning worked, breakfast in the morning was a better standard than i was expecting - my only fault was as we booked a family room - a double and 2 singles - the room was quite small and there was not much room to walk around the room.\n\nReview 8:\nVery good hotel and very good location. Have stayed here twice now. Rooms are small, but clean, adequate and quiet (away from front of hotel), The hotel has a small restaurant and there are several nice ones nearby for those of us that like to get away from hotel restaurants.\n\nReview 9:\nWe felt so well taken care of from the moment they picked us up at the airport til we left for our cruise. The Carlton on the Grand is very elegant, charming and in a great location on the Grand Canal. The room was larger than we had expected and was very old world with the beautiful venetian glass chandlier, the damask covered walls, bed and drapes, and the uniquely painted furniture. The bathroom was all marble with all the ammenities furnished. Our windows looked out on a lovely, quiet courtyard with a view of a large dome....the help was very attentive and the breakfast buffet was superb and offered a wide choice of items. We are looking forward to returning soon to this lovey hotel in a very romantic city. Both the city and the hotel are beautiful and charming.\n\nReview 10:\nBus from airport to bus station is a great money saver and is only a couple of minutes walk to the Carlton. Hotel right near railway station and main shopping areas but still a restfull hotel on the Grand Canal. Jump on a water bus close by and visit all the tourist destinations with a day pass. Great little restaurants close by or eat at the hotel which is great anyway.\n\nReview 11:\nDo not believe thr rumors that the French are rude, this hotel has that completly covered. For the outrageous price of $400 per night, (and we booked TWO rooms for our large family). We were shoved in a closet like room with a rubber mat on the floor that served as a shower base. The view was the dirty rooftop, and as normally expected for European rooms, very small. (our rooms were each calssifed as \"triples\") These things we can live with, what was impossible to understand, was the rudeness of the front desk employees. They did not help with any questions, and if you dared to ask, the information was usually wrong. Would NOT recommend this hotel, we did travel during the busy season, (July, 2005). Which they love to take advantage of, by asking incredibly high prices.\n\nReview 12:\nThe staff was nice and the hotel was fancy and clean. The rooms were big and the bathroom was SO clean which is a must! The breakfast was really good and there was a big selection. We wanted to eat there one nigth but the restaurant is $$$$$ so that sucked. Overall we were happy with it!\n\nReview 13:\nJust came back from 3 nights in Venice, staying in the Hotel Carlton. The service at the Hotel was fantastic, they apologised that our room wasn't ready when we arrived, even though we were two hours early. We had lunch in the bar area while waiting, which we were not charged for because of the wait! We only waited an hour, so still early booking in. The location was fantastic, lots of restaurants and cafes in easy reach. The service was always with a smile. We stayed in an upgraded room with a queen size bed, yes the rooms were a little small, but this didn't bother us, and the bathroom was big. The decor was traditional italian. If I had to pick something I was unhappy with, was there wasn't much hanging space for clothes, so if you went longer than 3 days you might run out of space, but only a very small issue. Would recommend this hotel to anyone. Tip on booking a Gondola - we were told they charge 100Euros, but we managed to haggle to 60 Euros :-) and well worth every euro, the guy even sung to us.\n\nReview 14:\nShabby room with water stains,old fashioned bathroom,botched repairs through out and average breakfast. Not good value\n\nReview 15:\nI stayed here for the honeymoon May 1-4 and it wasn't great. In general, European hotels are known for having smaller rooms, but this takes the cake. The room we had was very...TINY! We had two twin beds put together and we had requested a King Bed. Second, don't believe anything about Satellite TV because it doesn't exist there. Also, the bathroom was as big as a portapotty. The hotel did not provide AC because of ongoing construction, but was necessary because it was warmer than usual for this time. There are a few things going good at the hotel. The breakfast was very good! They provided a variety of selections of food to eat. However, the eggs were made with olive oil, but still edible. The location is excellent because it's right across from the Train Station. It gives the tourist the opportunity to tour Venice as a whole rather than stay near St. Mark Square and not walk very much. Overall, I won't stay here again. I'll definitely stay in a brand chain hotel next time.\n\nReview 16:\nVery helpful and friendly staff . Could not ask for a better location . Hotel restaurant is also very good .\n\nReview 17:\nStayed here for 4 nights once again after a previous stay in 2006. The room (I booked a standard room) was furnished in traditional Venetian style. Had some minor issues with a smelly air-con system that really did not get any better during my stay, though when reported the houskeeping team were efficient in taking care of the smell - suggested it might just need the filter changing! The TV did not work for 2 days, but not really an issue as who comes to Venice to watch TV!! Did have ants one day in my room, but housekeeping did take care of them and they were not seen again. Otherwise, the rooms are clean, tidy and functional - plenty of towels and requests for more dealt with quickly. The breakfast buffet is great: juices, coffee, tea, breads, pastries, yogurts, meats and cheeses. The hot items of bacon and scrambled egg were tasty too. The staff were friendly and helpful throughout. The hotel wins on location, right beside the Grand canal and perfect to sit out front enjoying a glass of prosecco whilst watching the world go by. Venice is a wonderful city break.\n\nReview 18:\nWell this is a nice looking hotel that has been recently decorated. We were fortunate to have one of the superior rooms that over look the grand canal. The Reception were very helpful in helping us to find a restaurant that had been recommended to us (It was shut when we found it!!). The rooms are clean and tidy and more than enough for a weekend stay. Make sure that you close your wondows at night as it can get a little noisy. It is very easy to find and we had a very pleasant stay. Its not the Ritz but then your not paying Ritz Prices. We will return at some point in the future.\n\nReview 19:\nWhen I checked into this hotel I didn't think it would be that bad from the appearance of the lobby. However, when they showed me to my room on the ground floor in the back I almost burst into tears. The decor was beyond shabby, the carpet had stains and it was barely big enough to hold a double bed. There wasn't even a proper window in the room. It was more like a port hole on a ship. The room was a small box. I asked the manager to see another room and he showed me something even worse ( as if i thought that was possible). He said the hotel was sold out for the weekend and these were the last 2 rooms he had left. ( B.S.). We had prepaid for the hotel so we were stuck there for 2 nights. Luckily there was a lot to do so we didn't stay in the room much. Don't stay here!\n\nReview 20:\nVery disappointing stay at this hotel. We had booked a short trip to Venice and as a treat we had decided to stay at the Carlton Hotel. Disappointing from the word go. The reception staff were far from friendly and our room was not ready when we arrived, we were told to call back in an hour. The reception & lobby are beautifully decorated but I'm afraid it stops here. The rooms are extremely old fashioned and badly need redecorating as they have become shabby, the bathroom was awful. The corridors to the rooms are also very dull and not at all in keeping with a 4 star hotel. Would never stay here again, found the staff quite rude and far from friendly. If you are looking for a lovely hotel to stay in for a trip to Venice I would highly recommend Hotel Antiche, only a few doors down from The Carlton, gorgeous rooms and extremely helpful and friendly staff.\n\nReview 21:\nI spent a long weekend at the Carlton at the end of November. The location is great, very close to all transport - waterbuses, buses and land taxis - and a short walk to San Marco while being in a quiet non-commercial area. Excellent service (friendly personnel), great food if you feel like staying in. Internet free in the lobby, inexpensive in the room. I would definitely recommend it!\n\nReview 22:\nThis hotel looks beautiful from the outside and even has it's own jetty where gondolas can moor right outside the front entrance. The people behind the front desk were some of the most helpful I've ever across-they informed us of the excursions the hotel organised (free of charge) and pointed out on a map where the main sights were. I suppose the let down of the hotel was the room-other rooms may have been more impressive but we managed to count 10 things wrong with our room! It was really outdated and not everything in the room worked. Plus our view was of the next door neighbour's window! The food wasn't good at all and I actually skipped breakfast! That aside, the hotel was in a great position for hopping on a ferry down to the Rialto bridge/San Marco Square.\n\nReview 23:\nThe position of the hotel was excellent overlooking the Grand Canal. The decor was of a high standard in keeping with the area. It had a great atmosphere that was both gentile and peaceful. The standard of cleanliness was excellent and the hotel staff were very helpful. The buffet breakfast catered for eveyones tastes and we ate in the hotel restaurant most of the time as the meals were excellent and they were willing to accomodate our choices.\n\nReview 24:\nMy wife and I really enjoyed our four day vacation in Venice and found the staff and service at the Carlton on the Canal of the highest order. We had problems with missing luggage on arrival and the staff at reception could not have been more helpful. The junior suites that we occupied were extremely comfortable and added to to pleasure of the vacation. We will certainly stay at \" The Carlton \" again should we visit Venice.\n\nReview 25:\nGood: near the Station (Ferrovia), very clean, good breakfast, nice-looking reception/frontdesk Average: rooms a little bit tiny. staff sometimes cold sometimes friendly (especially when you give a tipps... but they work a lot of hours: i saw the same person at 7 am and 12 pm...) Bad: very noisy inside the hotel! (we hear everything - lift, doors, other people... - the windows shaked when people upside were walking... --> bad insulation!). Preatty expensive in regards that it is not really a 4*. Price we pay: 700 CHF / 430 euros for 3 nights - from thursday until sunday - with breakfast, for 2 people. Advice: cheaper when you book with an intermediate! (e.g. : TUI in Germany) Other: Venice is sooooo greaaaaaaaat! and most people are friendly.\n\nReview 26:\nThe Carlton is a lovely hotel right on the Grand Canal opposite the train station, so excellent position. Our room had a balcony overlooking the canal that was just about big enough to squeeze a chair on to, so perfect for watching the traffic go by. The room was comfortable, and a good buffet breakfast was provided.\n\nReview 27:\nOf the 7 hotels we stayed in while in Italy, this was among my favorites. The room seemed very \"Venetian.\" It was by far the most spacious room that we stayed in while in Italy. The room was spotless with a very comfortable mattress. The service was very nice, but I am not sure that I would have called it anything special. I would maybe say that the service is very professional at the Hotel Carlton. The location is on the Grand Canal on the \"right\" side, but it would either be a long walk or a boat ride to get anywhere. We used a boat, but like I said, you need a plan or a long walk to get to where you want to go. Overall, charming atmosphere that did not detract from the overall feel of the city.\n\nReview 28:\nSmall room.. friendly staff, good breakfasts... pretty clean (although the dirty towel hanging on the hook when we arrived stayed in the same place for three days - cleanliness test failed) - but incredibly noisy - like living in a tenement - get to know your neighbours - all your neighbours - all about your neighbours - some nice folks from Georgia (USA) turned up about mid-night, and the old boy was still telling jokes at 2am - the women were still laughing.... and that was 5 doors away... right in the heart of the tourist action, but not the most attractive part of Venice.... plenty of other and much better places to stay and it's worth checking them out....probably a good bet for a really early or really late train.. but otherwise go elsewhere....\n\nReview 29:\nThe hotel is located along the canal directly across from the train station. Our room and the hotel grounds were tasteful and clean. The breakfast in the morning is great and better than any other breakfast at any other Italy hotel I have stayed at. The staff is friendly and accomodating as well. The beds are fairly comfortable. Great all around hotel - I would definately stay here again.\n\nReview 30:\nWe stayed in the hotel from 11th August to 18th August 2005. The hotel is opposite the train station on the other side of the Grand Canal. It's nice and comfortable and all staff speak English. Very good buffet breakfast. The bedroom doors are a bit old fashioned so there is some noise of doors opening and closing.Also church bells go off at 0700, 0715, 0730 and 0745hrs but this is Italy!! Its the best place to stay if you are on a budget,as if you stay near St. Marco Square the restaurants are very exspensive. Opposite and to the right is a bridge to cross to the station and all the water buses stop here to go anywhere in Venice. In my opinion a good place to stay.\n\nReview 31:\nMy wife and I have recently returned from a holiday in Venice to celebrate our 25th Wedding Anniversary, and were delighted that we had chosen to stay at The Carlton on the Grand Canal. The staff were very professional and could not have been more helpful. We had a large comfortable room which was beautifully furnished and decorated. The choice available for breakfast was excellent and the hotel was ideally situated for sight seeing as the water bus stopped opposite. We also discovered a wide variety of restaurants within walking distance of the hotel. We would not hesitate to recommend the hotel as an ideal place to stay. So much so we are planning a return visit.\n\nReview 32:\nThe room was VERY small. The 'bathroom' had a half bath (meaning with a seat!) - and a shower you could hardly turn around in over the top. Even with the curtain inside the bath the whole (small room) got soaked. It's placed near very touristy, VERY expensive, awful restaurants. I wanted a room looking out over the water - MAJOR mistake. The water taxis and water buses run 24/7 and are very noisy. They stop (and start!) directly opposite the hotel = no sleep. The only plus was the truly lovely woman who ran the bar. A great professional who remembered exactly what you had ordered previously - and your room number!\n\nReview 33:\nMy husband and I stayed here as part of a group holiday tour and we were very disappointed. The room was tired with poor furniture and small beds even though we were in a triple. The view was directly into someone elses appartment down an alleyway. The bathroom was bizarre with the towel rail in the shower. Tiles had been replaced and the taps were rusty. Breakfast was adequate. On the plus side nice reception area and good location if you dont mind walking or taking the vaporetto. Not really 4* quality\n\nReview 34:\nI liked this hotel. We stayed in the 3-star Capri part, but you enter through the 4-star Hotel Carlton (it's all really in together, just that you have to walk a bit further down the corridor for the Capri). The lobby is lovely, as is breakfast, and the location is directly opposite the station, good if you have plenty of luggage like we did. This is a fair distance from San Marco but on the bright side we got to discover Venice on foot and saw much more than if we had've stayed closer to San Marco. The ferry also goes from the station. Anyway, the room was quite adequate, warm, had cable tv and the bathroom was very big and new, probably among the best we had in Europe. Staff were helpful. The whole place had a nice feel about it and despite being apprehensive at first I would book this hotel again straight away if I went back to Venice.\n\nReview 35:\nJust a few minutes walk from the train station with our rolling suitcases was easy. The ferry dock is near, as are restaurants and everything else is either walking distance or a short boat ride away. Our room was clean and furnished nicely, although it wasn't very large, but we also had a private terrace with table and chairs. We enjoyed breakfast and service was friendly and prompt. We will definitely stay here on our next trip to Venice.\n\nReview 36:\nWe have now stayed in this hotel four times, and would stay at no other hotel when in Venice.\n\nReview 37:\nClose to train station, water buses, great location!\n\nReview 38:\nI stayed at the Carlton for 2 nights with a tour group, so the rooms were pre-booked. The room felt cold and damp, windows could not lock and there was a slow drain in my tiny tiny shower stall. I didn't feel that it was particularly clean...to my taste anyway. It wouldn't have been my first choice for a hotel but hotels in Venice are very expensive. Venice is a beautiful, wonderful city so that made up for ANY discomfort I felt about the Carlton.\n\nReview 39:\nWe staied at the Hotel Carlton & Grand Canal for 3 nights and really enjoyed it! Very clean room and comfortable. Staff always efficient and friendly. The girls at the booking office were very helpful to organize our stay with good suggestions for visits and excursions at convenient price. I would recommend this hotel to anyone!\n\nReview 40:\nHotel was excellent in comfort and luxury, and breakfast was ample. However, staff were very formal. Certainly efficient, but we found them not as friendly as those who owned or manned the B & Bs we stayed in throughout Italy. Luxury is great, but we found we enjoyed the personal contact with other people in B & Bs and Hotels that are family owned. Hotel Carlton is lovely, and the location great for seeing Venice.\n\nReview 41:\nI had a great experience with this hotel. Travellng to Venice is not easy due to all the bridges. To get to this hotel all you have to do is take the $3 bus to Pl. Roma then walk less than 10 minutes (over 2 bridges)- very easy. It's clean and elegant. The staff is professional and the room was clean- bathroom was gleaming. The only gripe I have is that the concierge seemed motivated to sell me a water taxi to my cruise ship ($100 or so) and tried to discourage me from taking the $1 people mover from Pl. Roma. We opted to take the people mover which was fine. Aside from that this hotel is great- it is a 30-40 minute walk to St. Mark's but it's a nice, scenic walk. If you are taking a cruise I highly recommend it for its proximity to the airport and cruise port.\n\nReview 42:\nStayed in this hotel prior to taking a cruise. Found staff to be rude and unhelpful. Rooms small, old and showers never remodeled. Beds hard in no way represents a 4 star hotel.\n\nReview 43:\nWe do not like staying in average hotels. This hotel seemed nice but in reality was much much better than what is appeared to be on internet while booking. Great location - could not be better. On the grand canal & right oppsite the Santa Lucia station. You have Gondolas right outside the hotel to start your ride. Food at this hotel - very good. Breakfast - great variety. Room - we loved it. They even put a toy in the cot arranged or our baby. What else? Service - Very friendly staff - on their toes with a big smile all the time. And this lovely hotel is very resonably priced too. We had a great experience and if we go back to Venice, we would definitely stay there again.\n\nReview 44:\nStayed for 3 nights in this hotel. Hotel is easy to find and the location is ideal being close to Piazzale Roma and S. Lucia rail station and on the Grand Canal. Walking to and from Piazza San Marco is easy and very enjoyable. The hotel staff are very friendly, courteous and helpful. We are a family of 2 adults and 1 teenager and stayed in a spacious room which had separate bedrooms for a double and single beds. Will definitely stay at this hotel on our next visit to Venice.\n\nReview 45:\nHaving no other hotel in Venice to compare it to, I would say it was probably very, very average and maybe above average. It was getting aged but then we are talking about Venice. All of Venice is aging. Small rooms (by Canadian standards) but it was okay for our stay with Insight Tours. Right on the Canal so could watch the daily comings and goings! Great corner grocery store over the bridge and past the bus station.\n\nReview 46:\nThe hotels web site does not reflect the hotel at all. Reduce everything by a third & you have some indication of the size. Saying that, the bedrooms were adequate and clean. Drink prices for this type of hotel were a little excessive but my main complaint was at breakfast there was a queue and I was sitting with my partner eating & waiting for a coffee. I asked a man for the coffee & was told loudly \"cant you see how busy we are, you will wait for it\" I was v embarrassed as everyone looked around. Later I asked who the man was and I was told he was the manager so I couldnt really complain. Venice is a beautiful place with beautiful people. Go for the food, buildings and of course the wine.\n\nReview 47:\nI can't figure out why some reviews for this hotel are negative. I guess some people are never satisfied. Our room was big enough, bed was comfortable, the bath was small but then so what. The location is great being just across the grand canal from the train station and a vaporetto stop. We'd book this same hotel again if we're ever fortunate enough to return to Venice.\n\nReview 48:\nYou can see the hotel from the train station and there is a bridge conveniently located to cross the Grand Canal for easy access - as with almost all bridges in Venice, it's all setps though which could be a challenge if you have heavy luggage. Staff were friendly, breakfast was nice and beds were very comfortable. The hotel common areas and its' rooms are both VERY Venetian - elegant decorating more than reflecting the Hotel's 4 star rating. Room service is also very pricey - we avoided it - too many nice places to eat within a 2 minute walk from the hotel to get room service! Only downside really was the bath/shower - they have tried to fit a bath/shower into an area that can really only fit a shower. It is no ordinary bath though. Due to it's size it is a \"dual-level\" bath tub to make bathing easier in the cramped tub. This makes for a VERY uncomfortable shower experience! Minor glitch however, Very good experience overall.\n\nReview 49:\nI 've been here 2 nights. very near Santa Lucia rail way station and easy to find location although never have been Venezia. If you go around Venezia by foot from the hotel . It is possible but You must know well map. This hotel is very clean and quiet but room is antique deco except bath room(If you interested in this style no problem) . Bath room is very Clean & modern style , However I recommend this hotel. It was very comfortable for me.\n\nReview 50:\nMy husband and I just returned from Venice to celebrate our 25th wedding anniversary. We stayed in a beautiful suite with magnificant views of the Grand Canal from our balcony. The hotel was welcoming, beautiful and so conveniently located to anything you desired to do in Venice. Our visit was much too short and we do look forward to staying again at the Hotel Carlton.....it was perfect!! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29009, "query_start_index": 29011, "query_end_index": 29011, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 1019, 1648, 1910, 2571, 3207, 4262, 4959, 5247, 6035, 6421, 7214, 7515, 8546, 8677, 9679, 9800, 10893, 11493, 12286, 13166, 13568, 14353, 14814, 15254, 16019, 16350, 17069, 17843, 18247, 18934, 19620, 20254, 20775, 21638, 22095, 22201, 22266, 22730, 23073, 23503, 24287, 24477, 25170, 25662, 26096, 26808, 27194, 28147, 28605]}
{"id": "218486", "pid": "218486", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWould Never Go Again...\n\nReview 2:\nWorst resort EVER! Bed bug bites\n\nReview 3:\nVery bad!!! Stay away!! My wife and I recently returned from the Dominican Republic. We stayed in three separate areas of the country (Punta Cana, Santo Domingo, and Puerta Plata), the only negative experience we had came at Ocean Bavaro...and it was very negative. Here are the main highlights:- I have parasites. One of the other reviews mentions that the food is undercooked at the main restaurant. This is true, and during our stay, the food caused me substantial gastro-intestinal problems.- The guest services staff was rude and dishonest. At checkout, they attempted to overcharge us by $600, pretended to call the manager, then finally adjusted the bill, but only after our bus had left (which they were aware of). Seemed like a scam to get us to pay them off.Overall, the our experience was marred by bad food, rude service and a continuous vibe that if you wanted a decent stay, you needed to dish out extra dollars! This does not make for a relaxing experience!Feel free to make your own decisions, but when you come back with parasites don't blame me.\n\nReview 4:\nDreadful choice Unfortutely we really screwed up this year with outr holiday choice. The Bavaro was a truly awfull holiday experince.Stong impression we left with was of a staff group who ould not care less about their guests, especially if they do not speak Spanish. They really made no effort at all.We were very worried when, on three successive evenings i the main restauarant we saw people being sick - we were right to be worried because day 4 was me then day six my son.The grounds and beach are beautiful - careful though; finding towels is a challenge in itself and the staff just love to tell you to come back in an hour when of course there will STILL be no towelds so there is promise but a change of manahgement and some staff training a must....rooms were also nice and the cleaning ladies very, very good.One good part is seeing Punta Cana - on the way out especially- it is a truly charmng and picturesque building.\n\nReview 5:\nNot so good of a vacation       Mold\n\nReview 6:\nGreat beach       Catalina Island\n\nReview 7:\nWaste of time I just came back from staying 2 days in the Ocean Bavaro:Bathrooms are falling down, need replacement urgently.Food is mediocre, no quality. Mexican Restaurant and Rodizzio [----].Pool was always dirty.And to top it all, cleaning service stole RD$3,000 from wallet.There are much better options nearby, like the princess resorts, Fiesta, Melia, Barcelo.Would never come back, they can pay me to go back but i wouldn't.\n\nReview 8:\nResort has problems We stayed for 8 days in block 6. It claims to be the Elite Club. The room was nice, with a whirpool tub. They turned the water off completely at night. We needed to save bath water in the tub and use the trash can to flush toilet and wash our hands. The water pressure for most of the day was poor. This was the major problem. I would not recommend this resort because of this problem. We also woke up to a large (almost dead)cockroach on the floor. The food was average. We enjoyed the Japanese Restraunt, otherwise the buffet was our choice.The beach was beautiful, some seaweed, but you could walk for miles.The pool was dirty and the skimming function was not working.Entertainment was ok, the Michael Jackson review was good.The drinks were ok, ask for them strong if you want.The staff was for the most part unfriendly, they pretty much tried to ignore us as we passed by.We have been to Punta Cana several times and would not go back, nor would recommend this resort.\n\nReview 9:\nIT was AMAZING!!!!! I'm 21 years old and there were 4 of us girls that went!! We arrived on June 5 and had a little trouble getting our rooms together but in the end both were ended up being in block 6 which is the caribbean spa rooms -- very beautiful--. The only thing about this resort is the food... its not bad, but its not the greatest either...it was eatable and i didnt mind. The entertainment was amazing ...the disco... a little small but hopefully they make it bigger... the beach was awesome... the pool was nice, didnt really stay by the pool that much. All in all we met a lot of people from all over... the staff was really nice. As for the people who claimed the staff was trying to sell drugs, thats a load of crap bc we got close with the staff there and they are amazing people, and if they should try and do anything like that, they will be fired, and considering they need money there, i dont think they would try and jeopradize that!!! It was probably the other way around. But anyway. I totally reccommend it. Very fun.\n\nReview 10:\nDont go there Worst everdo not go there under any circumstances, all 10 of us were sick.Worst service everPeople working there trying to sell us drugs No no no no noNever going back\n\nReview 11:\ngreat holiday must be lucky       the sunrise\n\nReview 12:\nCaribbean Delight       Saona Island\n\nReview 13:\nWonderful facilities, great service, right on thebeach\n\nReview 14:\nBest Vacation Ever We just got back from a week stay at the ocean bavaro. Excellent place, the food was good the grounds were extremely beautiful, and the service was excellent even if you don't tip. The language barrier was a little difficult but the workers knew a little bit of many languages so you were able to get what you needed. The room we stayed in was beautiful with a spa in the bathtub. Air conditioning worked great. No problems. The beach was beautiful and not too crowded, nor were the pools. Lots of stuff to do, and lots of things to see. I do recommend the Spanish restaurant the sirloin steak there was the best I've ever had. I will definitely recommend this resort and we will definitely be going back.\n\nReview 15:\nfantastic We were going to Kenya and was cancelled two days before due to leave and we chose the Dominican Republic. The hotel was fab. Very clean comfortable and the choose of food at this hotel is really good. The site is very big and takes ages to find your way around easily. The beach was lovely and clean and lots going on every day. Went to the beauty spa and enjoyed being pampered. Nail technician not very good though. We went to Ocean World and swam with the Dolphins, fantastic experience. Also went to Saona Island which was very beautiful and had a lovely relazing day eating, drinking, walking along the beach and enjoyed the boat ride out and back. We only booked for a week but wished we had booked two in the end. I have never been back to any holiday destination before but I would go back to here again.\n\nReview 16:\nWorst of the worse Place was bad...starting from the room which had mice and roches. Food was even worse....the meat was not eatable and old. I found a piece of bone in my salami and the area was dirty. Beach was nice but small and a lot of salesman was selling things on it. My wife's hand bag got stolen by some homeless kids. I will not go back to Dominican Republic and sure not to this hotel.\n\nReview 17:\nSingle dad ,takes 3 daugters , we had a good time . great white hunter\n\nReview 18:\nWould have been OK BUT............ We arrived a few weeks after the hurricane in October 2004. We were given a room in the Carribean Spa on the ground floor. Unfortunately we were unable to leave the balcony door open as we were near the end and the room after 1 week was riddled with damp. We were at reception constantly and eventually offered a room on the first floor but with a double bed (we were friends) so we had to turn it down.After two week all our clothes were constantly damp and it was unbearable. Apart from that the resort is great, the staff are a delight and the entertainment was fantastic. However the food had me constantly in the loo. Loved the Dominicans and would return.\n\nReview 19:\nService client Zero\n\nReview 20:\nExcellent!!! Stop complaining!!! I read TONS of reviews before going...so I went into this pretty open-minded on how things would turn out. It was a fabulous vacation!! !We were greeted with a cold drink and a cold towel upon arrival and it only took minutes to get from the cab to our nicely air-conditioned room!!! The room as decent, very clean. Beautiful bathroom. Considering we spent no time in the room, it was perfect.The grounds are gorgeous. The three pools were always clean. It was not that difficult to get under a parasol everyday. I managed to stay for a week and not burn the heck out of my skin. Also, only one mosquito bite the whole week. The entertainment staff worked hard day and night. The night shows are hillarious.The only down side to this resort....English is not wide spoken. Some Spanish helps. Also, there were too many sour-faced people around. You get kind of sick of looking at them. Also, LOTS of families with small children. Be prepared.\n\nReview 21:\nLoved it! BASEBALL\n\nReview 22:\nWe'll never go back food is ok and there's much choice. hotel is not well accommodated to keep the guests busy. you're quickly boared if you're not fond of reading in the sun all day. staff is not friendly. airconditioning makes a lot of noise in room 4408 and the guest service doesn't take action if you complain about that, not even after 3 complaints. some rooms have mold on the ceiling or walls. hotel got a new management and the name changed into Barcelo Dominican Beach without telling the guests. if you want quality, book another hotel!\n\nReview 23:\nOK Resort but had problems We stayed at this Hotel in Dec 2007. We made reservations for 2 nights 3 days. When we got there our reservation was not in the system under the correct spelling. It took them 2 hours to figure out the spelling the reservations office used. Check in was 3 pm we didnt get our room until 8pm. We were told children stayed free but at the counter we were told they werent free. There were no dry towels to use at the beach. Breakfast buffet was large lots of variety but I didnt like the taste of the food. The steak house was good. The pizza was good. The Barcelo CAribe Italian Restaurant was a nightmare food was awful.We got stomach problems for 4 days.. I dont know if it was the hotel food or what but be aware.Lots of European tourists, and some loud tourists. Not sure I would recomend this hotel to anyone. Price was good though but you get what you paid for. We stayed 3 days and 2 nights in Casa de CAmpo Dominican Republic the following week.. that was more expensive but definately worth it.\n\nReview 24:\nGreat Value Booked the H10 Bavaro through a travel agency. This was our 2nd trip to this resort. Flew out of Boston, MA. Trip went without a hitch. Weather was great (2nd week in January 2003) for the 1st 5 days, then the last day and half, weather was stormy with rain. If the weather is bad there is not much to do. Resort was well maintained, food was very good. Beach well maintained. If you want a good spot on the beach, should get out there before 8 or 9AM. Clientele predominately from Europe and Canada. Very clickish but OK. The last couple of days, had some problems with our room. The shower head was not working properly, but after calling, this was changed quickly. Also had a water leak, by the toilet. The maintenance men tried to fix the problem, but broke the pipe and it took two days to correct the problem. Also towards the end had a problem with the Air Conditioner. This was corrected in about one day. During this time, we did spend one night in another room. Outside of the above problems, we had a good time, and would consider going back.\n\nReview 25:\nLots of problems . . . There are better places to stay Stayed here for two nights in February. The problems began from the moment we arrived. Check-in took 45 minutes. Once we got to the room, the chain lock was broken, the sliding patio door wouldn't shut, the TV remote was broken, and there were many other minor things.The water was off several times during our two day stay, at all times of the day and night.The service in the restaurants was terrible. At some meals we weren't even offered water.The food was average and the beach was average.The positives: the pools were nice and they had plenty of lounge chairs to go around. The landscaping was nice and well-maintained.In summary, I have stayed elsewhere in Punta Cana. The Ocean Bavaro was definitely sub-par. Take your money elsewhere.\n\nReview 26:\ninoubliable\n\nReview 27:\nBarcelo dominican beach Super!!! oufff la chaleur! !\n\nReview 28:\nAmazing               More photos\n\nReview 29:\nCockroach Resort This was my second time going to Punta Cana (love it) but would never again stay at this resort.I like to stay at diffrent places to get a feel of something new and I did research on this place and it had it's share of ups and downs just like most of the places, so we took it as this place will be fine ~we just wanted to get away from stress and enjoy the beautiful beach/warm weather. Unfortunatly we had more stress from staying here.From the day we arrived to the day we left, we encountered so many problems and spent most of our vacation speaking to managers, guest services, our travel agent. If your American and don't speak Spanish then they will not treat you with Respect. The staff are not that friendly and harldy speak English. I will be happy to assist anyone who has questions regarding this place, but I just wanted to pre-warn anyone who is thinking of staying here... deft pay the extra money to stay at a nicer/clean/upscale resort then this place that is a cockroach pit.\n\nReview 30:\nAbsolutly Amazing! I stayed at the Ocean Bavaro over Christmas and it was the best trip I have ever been on. The beach is beautiful and even though the resort was filled to capacity all ten of my extended family and I were always able to find a spot. The food was amazing, I couldn't help myself, I was eating all day wheter I was hungry or not! Of course we did have a problem with the roof leaking one time but we just called the front desk and the quickly came and cleaned it up while we were having a great time at one of there fabulous shows. By far the best part about staying at the Ocean Bavaro is the staff. They go WAY out of their way to make sure everyone feels like the only important person there. The 'entertainment team' always seemed to be around playing rediculious games and just acting crazy. The staff there difinitely went the extra mile to make sure our stay was perfect.\n\nReview 31:\nNot what I expected It was a group of 5 and ever since we got to the hotel our experience was not the greates. From the welcoming to the food, room staff etc. I'm Dominican and Ocean Bavaro gives my country a bad rep. Every year I travel to Puerto Plata but this year I decided to go some place different, NEVER AGAIN! will I stay in this resort. We visited Ocean Blue (beautiful)!!!! Now I know better to read other people's review before I travel.\n\nReview 32:\nTr\u732bs bon hotel\n\nReview 33:\ndirty and boring when we got to check in we were left to find our room which are in loads of blocks with no help from anyone. when we got to our room it was dirty very basic and not a 4 star which was advertised in the brochure ( when we got back home the brochure had changed to a 3 star property) we tried to use our phone card but all reception staff cannot speak a word of english so we couldnt get any help. the beachw as beautiful and the only good thing about the island. we couldnt go out anywhere without booking excursions which were expensive. the entertainment was rubbish and lasted half an hour. food was ok but my boyfriend ended up with an upset stomach leaving him in bed for 2 days solid. tv kept cutting out and we just didnt have anything to do. it was so boring and there is only so much time you can go for a walk on the beach. hopefully this place has changed for the better since we were here but my advice is go elsewhere - the barcelo bavaro hotel looked very nice.\n\nReview 34:\nWatch out for the CASINO!!! The Casino\n\nReview 35:\nAbsolute Paradise-Rave Reviews       Pool with waterfall\n\nReview 36:\nBest Vacation I have ever had! Anthony's Da Man I just returned from the Ocean Bavaro today after spending four of the most relaxing days EVER!! I have been to several AI's and I think by far this one is the best. The whole staff, was more than willing to help. The bartenders (Manuel,Santigo, Rapheal) are very entertaining and EVERYONE loves to dance!! The entertainment (the popcorn man, Erick, Carlos, Michele) staff was the best but I will say that Anthony at the front desk can get anything taken care of that you need. He works very hard so if you're gonna be there make sure you take care of him!! Good times - cant wait to go back! !\n\nReview 37:\nGreat time at Ocean Bavaro I just returned from Punta Cana yesterday and can't say enough about the Ocean Bavaro resort. For the price we paid, it exceeded our expectations. The rooms were of standard quality (much like you'd get at a Holiday Inn in the States), but we didn't go to beach for the rooms. The best parts of the vacation for me were the beach (absolutely gorgeous, crystal-clear blue water) and the Dominicans who worked at the hotel. I've never had better service in my life. They were full of laughter and made the trip a wonderful experience.\n\nReview 38:\nhappy club made our trip Just want to say, the los panas happy club is in our heart forever. After gettin back from the resort we find ourselves constantly reminiscing about them. IE: junior, JOHN, roberto, pepe, johnathan, alfredo (sports) MICHAEL JACKSON,THEY ARE ALL SO HAPPY AND FULL OF FUN AND THEY ARE SO NICE TO YOU THEY WILL MAKE YOUR TRIP WORTH IT EVEN IF OTHER THINGS GO WRONG IE:FIRE IN HOTEL ROOM! the men look all that and they smell good too like soap... trust. Do not miss stretching early in the morning it started our day off to a bang, even though we just layed back and watched..damnnn....play crazy games with them thay are really fun and make shure you dont try to escape ...they will find u haha. Oh ya and aqua gym they best part of the day !... PS: if someone asked you to go to tha beach with them at night....DO IT YOU WILL NOT REGRET...WE WILL BE BACK!!!!!!!!!!!!!!!!!!!!!!!!!!! one\n\nReview 39:\nDon't do it This is a folow up to my evaluation in August. After getting home still sick from vacationing at this resort i tried to contact someone form the corporate office to vioce my concerns since no one at the hotel really cared. Guess what.. no repsonse from numerous emails. They dont care about you, they just want the money. Please read all of these reviews in detail. If someone rates them good they got very very lucky . Vacation elsewhere\n\nReview 40:\nOuers best holidays       ocean bavaro\n\nReview 41:\nWorst service ever Nice beach,good food but very bad attitude of service personell.On the weekend the resort is full with locals.Evening programs are not professional-poor quality.Communication is on low level-if you don't speak spanish they won't help you.Exchange rates are controlled by them(management)Very proud people with very low skills and still they like to make fun of the others.You don't feel welcome in this place.\n\nReview 42:\nBest holiday ever! Front of hotel\n\nReview 43:\nVery Poor Customer Service       beach\n\nReview 44:\nMuch better than I expected We had a group of 12 in 5 rooms from March 7-14. Reading the past reviews I was concerned about the problems some people encountered. We had no problems. The resort was beautiful; the help friendly and eager to please; the food was very good and no one got sick; the beach was great; and our rooms were nice (block 5). I could go on but won't. Sure I have stayed in more elegant resorts but for the money this was as good as any where I have been. I would recommend Ocean Bavaro.\n\nReview 45:\nNot terrible but certainly not a great vacation (no 4*)       Beautiful pond with flamingo's\n\nReview 46:\nBarcelo Dominican. 2.5 stars a 3 star is a stretch The grounds and layout of the hotel were beautiful along with the beach. This I would rate a 4 star. Food was one of the worst buffets I have had in all my travels. Edible but boring. Rooms were below average, ours was clean but very basic. 2.5 stars tops.Many guests complained about the rooms with mold and such but we did not have this issue. just very plain. service at the hotel was below average. felt like most staff resented us, unless we had a tip in our hand. The best place was the coffee shop, as the coffee and treats were good and the staff there were friendly. Lost power for a full day at the resort, it came back on the next morning and went out again. the resorts on either side of us never lost power so it was a hotel issue. would not go back to punta cana in general.\n\nReview 47:\nBest holiday       beach\n\nReview 48:\nWon't be coming back       barcelo dominican beach\n\nReview 49:\nJust got Home and Had a Great Time       Ocean Bavaro\n\nReview 50:\nLoved It!! This place is well kept. Everything is clean and the service is wonderful. The A' La Cartes are delicious especially the Mexican and the Steak House. Lots of drinks flowing and entertainment nightly. Beach is beautiful, long and soft. Go to the market just up the beach about 1/2 hr walk. No water shoes required. We preferred lounging on the beach to the pool. WOULD DEFINITELY GO AGAIN!-\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 21488, "query_start_index": 21490, "query_end_index": 21490, "truncation_seperator": "... 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{"id": "292867", "pid": "292867", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat for Spring Breakers, but not so much the rest of us. More photos\n\nReview 2:\nBeach was nice Upon arriving we were told that the room with the King size bed was unavailiable, after some arguing we were given the room we wanted and had booked.Food was ok, nothing special. Some kind of small black birds like to frequent the main buffet. This seemed to us to be kinda cool. Its not till you see them hopping on the tables and picking at scraps that it becomes bothersome and downright unsanitary. Breakfast tables had cloth placemats placed on them. When a table was emptied, these placements were used to sweep the table of crumbs and them flipped upsidedown to be reused again. Small streams run under pathways from the lobby to your room. The first stream had a smell of something like sewer or something rotting in the mangroove. This was especially noticiable late at nite. The smell once was so strong we had to hold our breathe.Hospitality overall at the resort was not very good unless you tipped them.Rooms were very clean.\n\nReview 3:\nWe'll Be Back          Mexican Restaurant\n\nReview 4:\nFirst Vist to DR, Overall Very Nice       Evening Beach\n\nReview 5:\nBug Bites! Stayed at this resort from Jan 17 - 24. The room was ok, seemed to be clean, but was dated. The restaurants and the food were very good. We ate at the Italian, Chinese, Mexican, Brazilian, and the creperie and enjoyed them all very much. As well, the buffet was fine, especially for breakfast........ made to order omelets were great.However, almost everyone on the resort was covered in but bites. We landed at 9:30 Thursday night and woke up with bites friday morning. Made us think they were bed bugs. We stripped the bed down and didnt find anything but we are still not sure. We saw the maintenance people fumigating a number of rooms which caused us great conceren.i have stayed at many resorts in the caribbean and have never had this before. The resort told us it was sand fleas and mosquitos, but as stated, i have never ever experienced this before.Has anyone else experience this at the Carib Club Princess? As a result of this i cannot recommend this resort to anyone until they get this under control. One member of our party had over 40 bites.\n\nReview 6:\nPerfect Vacation Experience       Smooching\n\nReview 7:\nStay Away!! The worst resort I have ever been to! We stayed 11 days, and that would be 11 days to long. There was 8 of us. Everyone got food poisoning, and the staff was RUDE! The resort was dirty, the food was so so bad, the peope were so unaccomadating, and the service..... well there was none. I would NEVER stay here again. I would NEVER spend money to get sick and be treated like poop!\n\nReview 8:\nNot a very good experience from a 4+ Start Resort.\n\nReview 9:\nDisappointing Glorious beach, but bland food and boring buffets compared to other Caribbean island resorts (even Cuba, given its restrictions, delivers better fares), and a very annoying animation team overdoing it on the sound system. A la carte restaurants were less than average, except for the Dominican themed one which delivered succulent traditional local cuisine. Cocktail drinks were served erratically by staff who obviously did not always master the basics such as Mojitos, Daiquiris and the like.We had a junior suite which overlooked the pool and was very spacious. Some problems with the hot water, but we were there in the busiest week of the year and I imagine the resort was at full capacity. Lots of families with early rising kids.Would not return there to relax, but I imagine it must be fun for groups and families.\n\nReview 10:\nBest vacation ever       Roberto and us\n\nReview 11:\nBad service very good beach, rooms, drinks, but the service very slow, incorrect and bad, and the waitress talk too much, unrespectfull specially inthe night, i have two problems with that,and the atention in la creperia restaurant was awfull, 30 minutes for a cubalibre, i give the compalin, but never recibe an answer...just some kind of excuses from the waitresses\n\nReview 12:\nClosest thing to heaven. Closest thing to heaven. we went child free for a relaxing week together and thats exactly what we got. Very relaxing, clean, friendly and plenty of good food and drink. Something for everyone.Only negative was the evening entertainment which was very limited and the al a carte restaurant that we tried was not worth the extra supplement. Going back this year but trying Casa Del Mar at Bayahibe, hope it's as successful. Oh, Britannia planes are very cramped\n\nReview 13:\nExcellent for the money! Excellent hotel for the money. Very nice accomodation, beautiful pools ( 3 of them), excellent variety at the Buffet and 7 a la carte restarant (5 included) 2 pay extra.I have been to: DR Puerto-Plata- Playa Naco DR Puerta Plata - Casa Marina Cancun- Oasis Cuba- Super Club BreezezThis place earns it's 4.5 star rating and is better than any of the above.\n\nReview 14:\nAwfullllll The island is beautiful and the beach was nice, but, the resort itself was awful. Most of the specialty restaurants were either never open or (as explained in very broken english) BROKE. We questioned this and never got the same answer twice. It was always at least five to ten minutes before we could get a drink. The buffet food was always the same. Usually the left overs from the night before mixed with a new ingredient. The staff was nice but very slow and always seemed to be confused. The room was very clean but came with major problems as well. The beds are lumpy, the toilet seat fell completely off. When the toilet was flushed, water poured out the handle. The tv had to warm up for ten minutes before anything was visible. Would not go back ever again.\n\nReview 15:\n22 Americans having fun What can I say but GREAT TIME. Every time you travel, you will hear negative people complaining, as did we. I have been to Mexico several times, and thought the beach was nicer than that in Playa del Carmen. I myself am an above average cook, and thought the food was great! Anytime you change your environment or your routine you will feel the effects to some degree, if you know what I mean. I thought the Mexican Resturant was great (but it was not authentic). The Chinese and Italian were the same. The dissappointment was the steakhouse, whichyou paid for and was less desirable. The weather was beautiful, the grounds and staff were very pleasant. I would say that it is three europeans to one american among the guests, so if that is a problem for you, beware. the staff doesnt treat you any differently, but the european guests, (german, french, spanish) are definitely pushy and seem to feel like they are more important, not surprisingly.\n\nReview 16:\nExcellent Vacation! Coralillo from the swim up bar\n\nReview 17:\nstole my digital camera and cell phone!! I stayed in caribe club princess resort and spa 07-09-07 to 07-16-07. I got all inclusive with apple vacation (the resort want it to charge me for room service, it was with the package)Room # 2334. Everything was good until 07-15-07 we went ( the family) to a beach party 9pm left my sony digital camera on the dresser $600.00, my husband cell phone charging next to the coffee pot $150.00. We got back aroung 11pm the cell phone was gone, then I realized the camera was gone too. call management and the tourism police, of course I couldn't make a police report because the police station was closed. They open the next day at 9am. I was leaving on the 07-16 had to be at the lobby at 8am. so now my family does not have any pictures of this vacation that's what hurts me. the memories does not have a price. somebody that works in the resort went to my room and took my stuff. they knew what they were doing, they are the ones that knows when you are leaving. and nobody did anything about it!! !\n\nReview 18:\nWorth the trip....\n\nReview 19:\nWorth every penny\n\nReview 20:\nIf you want to held hostage this is the place, dirty beyond your dreams               More photos\n\nReview 21:\nMexico is better My husband and I just returned from Punta Cana staying at the Caribe Princess. This was our anniversary present to each other. We found the hotel accomodations average, the food was terrible, and the service poor. The hotel was all inclusive, however, you had to make reservations to eat and if you wanted a brand name alcohol, i.e. Absolute, Heineken, etc., you had to pay extra. We were never told that men had to wear long pants in order to have dinner at the restaurants. Note, that we never go to places that require dressing up on vacation. I must admit, that the beaches were beautiful as well as the weather. I was just expecting a little more since my vacation last year was an all inclusive in Mexico. We upgraded our room so that the refrigerator would be stocked with beer and soda, however, unless we begged everyday for the beer and soda, it was not there. Next year we are heading back to Mexico. Another note, unless you speak Spanish, French or German, you will not understand or be understood.\n\nReview 22:\nI WISH I WAS THERE My Family and I went to Hodelpa last Jan 2002. We had an awsome time. The grounds, buildings service and people were so amazing. This year i wanted to go back so badly, but because i go to boarding school the dates are hard to find. I would go back in a flash. Hodelpa rulez!!!!!!!! !everything was perfect. i miss all the bar tenders! Fernando! remeber us always! the sand, the water everything, i wish i lived there. 500,000 thumbs up\n\nReview 23:\nI loved it! I loved it there. I had he time of my life and the service was exelent. i would go back there in a n instant. All the people there are so nice and it is so close to the ocean that you can wake up there and be swimming in about a minute\n\nReview 24:\nWill not return......       pool at Caribe Club Princess\n\nReview 25:\nBeautiful, friendly people We stayed at the Caribe Club Princess and we had such a good time. There was a language barrier but remember you're in an entirely different country! My cousins and I brought our spanish dictionary and when the staff saw that we were making an effort to speak their language they kept smiling! The staff were so friendly that it made the trip even more fun! Every day we met up with my cousins at the buffet and the waiters would always have our tables ready and set up for us! It seemed like they were so ready to make sure we had such a good time! We took the day trip to Santo Domingo and Saona Island pn a catamaran.. You have to do this when you visit DR! The only problem was that the guys we went with got sick off of the food... That was their problem!All of them were lactose intolerant and ate ice cream and any milky food item every day! Overall the people are tremendously friendly, the grounds gorgeous, and the sites were great!\n\nReview 26:\nfantastic vacation This was our second time at the caribe club and it was a great time again. We stayed 10/7/07-10/14/07. We lucked out, weather was great. We really enjoy this resort and like the lay out of the rooms. Rooms are close to all pools and the beach. All the specialty resturants and buffet are near the rooms and not up by the lobby. This hotel does not put a limit on the specialty resturants so we were able to get a reservation every night, including the day we arrived. We have stayed at much more expensive ai and have been limited to only 3 times for a 7 night stay. We enjoyed the food at every resturant. The pools, beach and grounds are very beautiful. Great service every where from the front desk, buffet staff, and bartenders. We did do one excursion. The half day Outback Safari. Perfect amount of time off resort and a very informative and enjoyable excursion. We also went to the market down the beach and the plaza down the road.This is our 8th all inclusive and I would rate it as 5 star and definetly would return for a 3rd time.\n\nReview 27:\nLoved It I just returned last night from the Caribe Club Princess. My Finance and I now wife got married at the resort. It was absolutely perfect. I have to admit we were scared at first, but everything was planned to a T. After some of the reviews I was really scared. The resort was so beautiful; the people were so nice and if you plan to get married there definitely go for the Honeymoon package. The room was spectacular. Be very patient if you only speak English, some people can???????? ?t understand you. We found that to be one of the best parts of the trip is learning some Spanish. I would recommend this Island to everyone, best trip so far.\n\nReview 28:\nPick another resort The first thing is be sure your travel agent gives you your choice of what type room you want. We asked for the VIP room because in the room discriptions on the web site Caribeclub princess.com they make it sound like the superior suites is the only type room that has the VIP package, come to find out any room can have the VIP package, The basic room on the first floor was disgusting. Cigarette butts in the bathroom sink drain, sliding glass doors off the tracks and would not lock, lamp in the room broken, toilet seat broken, dresser drawers all broken.... total nightmare! The front desk help barely speak english making the situation horrific! The food was decent. The beaches were beautiful but get up before 7:00 am to put a towel on chairs if you want one because if not you are out of luck! Also you practically have to beg for a beach towel even if you have the VIP package!!! My advice book your vacation some where else!!! !\n\nReview 29:\nno way it is 4 star We belong to Royal Holiday which is a vacation club. When we purchased our contract it was to stay at the Ocean Blue. We loved it there. Apparently Ocean Blue had enough of Royal and now we have to go to Caribe Club. Our first 3 nights we stayed in a terrible old section where the air did not work. According to my deal with Royal i get 2 rooms. Caribe gave us a family suite. It was gross.After all the locals checked out they moved us to the new section. That, unfortunately was after 3 nights. The new rooms were very nice and were connecting. The staff was helpful. The food was basic all inclusive fare. Would i go back?? I have to since my vacation club is based there. But now i know in advance what building to stay in.\n\nReview 30:\nDon't eat anything!!!! Don't eat anything at this place... because if you do, you'll end up running out to the balcony to vomit while your roommate has uncontrollable diarrhea in the bathroom!!! Then, after you have no more food and water in your system to throw up, you'll start with the bile... which is very unpleasant. And, once the hotel has made you so sick that you cannot keep anything down, they will charge you about $250 for a doctor to put an IV in you. Even though 10 other people seem to have come down with the same thing and have not left the premises of the hotel, they refuse to acknowledge that you've gotten food poisoning and should not be forced to pay for them to put some water back in your system. Aside from this, there are two positive aspects of the hotel. If you are interested in seeing improper cooking standards, this might be a good place to go for a field trip. And if you do happen to get the most terrible food poisoning of your life, complaining to a manager will probably get you a box of cigars and a few bars of soap.\n\nReview 31:\nThe worst service  After staying at the Paradissus hotel next door for 3 days we moved to the Caribe Club Princess...That was a BIG mistake.All inclusive there does not mean all inclusive, 2 restaurants areexcluded, in room safe excluded, water spots excluded...and the list goes on. customer service is completely null ...they simply don't care. The bed in the room was awful with a sinking hole in the middle and the room smelled like urine...YES the beach is beautifuland all and all the staff is nice but they don't have a clue what the word customer service means. I understand that it is one of the oldest hotels in the area but the 4 1/2 stars is a TOTAL overstatement...Don't go there with any expectations.It is just not worth it!\n\nReview 32:\nThey lie They said they would have beer stocked in the room daily.. they lied about that. No matter what tip i gave them.. they would not bring beer to our room and stock the fridge like they said they would in the ALL INCLUSIVE PACKAGE! They give you a metal box secured to the wall for your safe keeping box , but charge you $25 for the key and the actual lock.\n\nReview 33:\nThe Perfect Vacation Beautiful paradise to enjoy the beach, pool , food and sun. If you're looking to escape from the daily rutine, have fun and rest; this is just perfect. There is plenty of food, nothing fancy but good. Rooms are comfortable and people is nice, will help know spanish, french or german rathed than english.I went with my three kids and all agree to return.\n\nReview 34:\nDefinite no go!!!!!!!!!!!!! Stay away from here. Terrible food and service. Yes, the beach is beautiful, but you get what you pay for................Not more than a 3 star resort..........Sorry.\n\nReview 35:\nVery Nice Hotel, Food needs Improvement!!! We returned home Tuesday June 24 after 7 night stay with party of 7, 4 adults, 3 children. Overall the physical plant, buildings,pools and grounds are in very good condition. The beach is beautiful, the rooms clean. Basically we had a delightful time. The only major complaint was the quality of the food. Having stayed in all inclusives in Mexico and in Puerto Plata, DR and elsewhere this was the WORST food we have ever encountered. The best meal was breakfast, as for lunch and dinner forget it. The staff is very poorly trained both at front desk and dining room, however bars and housekeeping staffs were well trained. This hotel could be excellent with an improvement in the dining room.\n\nReview 36:\nIncredible! Resort Lobby\n\nReview 37:\nGreat Time For a Small Price! Okay...So I was one of the people who read these reviews months ahead of time to see what I was in for! Me and my boyfriend went and had a blast. Anyone who had negative things to say should have realistically spent the few extra dollars to get the luxury they were looking for. We paid a fairly cheap price for our stay and received more than our moneys worth. The service was excellent, the people were great. This is an all inclusive resort, so the food was not the best, very repetitive, but like I said for the price we paid we were grateful. There are several restaurants to choose from, and we went to them all. The beach is beautiful, and the pool areas are alos great. I would recommend this resort for simple people looking to enjoy a relaxing week. If you atre looking for 5 or 6 star, then find a 5 or 6 star to stay. Get it?? ?\n\nReview 38:\nGreat Place!!! Ignore the reviews which criticize this resort, the food is great, the service is very good, the beach is awesome, the rooms are excellent and very clean, I could go on and on, I have travelled to nearly every Island in the Carib. and this is one of the better resorts you will go to for the money. I recommend tipping a few bucks here and there, it goes along way in a third/fourth world nation. People are very nice, go enjoy! !\n\nReview 39:\nIf only they had better food! I will try to make this short and simple. This resort could be good at best. We stayed in the Royal suite at CCP it was a nice 2 story accomidation, the grounds were nice and the pool and beaches were great! The majority of this resorts problem is with its food.The WORST food ever. I mean from the buffet to the sit down restuarant, it was tough to find something to fill up on, the drinks were good and Kelvin was the best. This resort also needs an air conditioned spot to sit down and have drinks. But i can say the waters helped ease my hunger pains:)\n\nReview 40:\nGreat Beach Resort was very nice and the beach was great. Been to many other places in the Carribean, and found that the staff spoke liitle or no English (even at the front desk), the food was the most bland (bring your own hot sauce or spices) and the alcoholic beverages were awful. Every drink I had was like rubbing alcohol. Even the beer was like beer flavored rubbing alcohol. I'm not a picky eater or drinker by any means. Entertainment wasn't worth while, and the same music was played day and night for the whole week. A cheap place to visit, but just bring your own booze and spices. Have fun\n\nReview 41:\nA hidden jewel! I must say that going to Punta Cana, I had my doubts after visiting Playa del Carmen in Mexico.... What a huge surprise!!! I HIGHLY recommend Club Caribe Princess in Punta Cana! The food at the all you can eat, was out of this world! the service was amazing! everyone was always eager to help. The beaches are gorgeous! The resort was very clean and from what I hear much better than the other 5 star hotels!It is a nice hidden jewel, and I plan to go back as soon as I am able to! Some things to keep in mind.. do wear sunscreen!!!! It is a family resort where I was surprised not to be annoyed at other kids. Everyone has something to do!\n\nReview 42:\nA great resort with lots of fun New Brunswick Canada. my wife and i just returned from the cribe club princess. the week of feb 24 to march 04 2005 it is a great resort with lots of fun. no complaints would recomend this resort. this is our second trip to punta cana and we will be going back next winter.\n\nReview 43:\nloved caribe Loved the Caribe stayed there from 2/5/8 to 2/15/8. Glad I ignored the negative reviews. We did VIP suggest that for anyone going to the resort it is worth the few extra dollars. Our room was spacious and having the additional sitting area was a plus our room overlooked the pool and could see the ocean from our balcony.No problem with the food people have to understand that they are in another country so the style of cooking will be different and they will offer different forms of food, try them they are pretty good. A La Carte restaurants were great the only one we did not try was the Brazalian. Went twice to the dominican and the steak there was so tender and great. Ever restaurant was small and intimate which makes it a nicer atmosphere and you can enjoy your meal.We did the Le Cava restaurant for Valentines day and it was very romantic, the lobster was excellent so try it. I could go on and on but try the resort and have your own great experience we did and enjoyed our stay. We bought into the royal vacations package so will be coming back.\n\nReview 44:\nI Can't Wait to go Back!!! It was incredible!! My husband and I went in July for one week. The service was great. All the employees were very friendly. It's a very beautiful resort! A lot of activities and entertainment. Some of the food was different then what we are used to, but still very good, and lots of choices. The room was very nice, clean and comfortable. The beach was beautiful and in a nice location, although I could have done with out the topless sunbathing! Overall one of our best vacations. I can't wait to go back! !\n\nReview 45:\nI love this hotel! This is my favorite place to visit in the whole world! I have been to this hotel a total of 3x and by far is the greatest place to stay in my opinion. I was there when it first opened and again 2 more times. I am going to Punta Cana again in two weeks but my friend booked our trip so we're going to Barcelo villas.If the food , the wonderful staff , the beautiful scenery and excellent shows even equal half of how they are at Caribe then I know it will be great. When we were there they had beach bon fire parties , great drinks , funny shows and a staff I absolutely adore! I recommend this hotel to all my friends so if your planning a trip this is definately the place to go!! !\n\nReview 46:\nAbsolutely Fabulous Resort!!! I just got back from an amazing week at the Caribe Club Princess. I knew the moment I entered the lobby that this would be a vacation of a lifetime. The resort was beautiful. The facilities were clean and very well maintained. The pools and beach were beautiful and very clean. The food and drinks were excellent. The variety of drinks available and include in the all-inclusive package was very impressive. If you asked for a drink, even something not so popular, they could make it for you. The staff was incredibly friendly and spoke many languages including english, french and spanish. The entertainment (shows) each night were very well done and lots of fun! There were tons of Canadians at this resort and it was very easy to meet lots of people, although if you are just looking for a great pool to lay beside and read a book, this resort has that too. My advice...don't hesitate...book the trip, it's well worth every penny. I can't wait to go again and maybe for two weeks next time!\n\nReview 47:\nParadise! This was a dream vacation! We have three kids (two are teens) and we all had the most wonderful experience. The resort is beautiful, the food was delicious and there are numerous activities for all ages. We highly recommend the VIP package, which entitles you to free massages, motorized sports, dining at specialty restaurants and access to internet. The beach is gorgeous, the people are friendly and the staff animators have more energy than you can imagine! There are daily tropical dance lessons on the beach, land and water games, organized sports of all kinds and fun nightly shows. Money extremely well-spent! We all came back tanned and very happy!\n\nReview 48:\nA beautiful resort and a wonderful vacation       one of the beautiful pools\n\nReview 49:\nGreat Experience My wife and I were at the Caribe Club Princess Nov 09 16, 2003 thanks to our travel counsellor who recommended this hotel. We were very satisfied with our vacation, and will not hesitate to recommend this hotel to our friends. This is an excellent facility, very clean rooms, immaculate grounds-keeping, good food, professional animators (activity coordinators), fantastic beach, friendly and polite staff. Although it rained a lot (being the rainy season), this did not dampen the spirit of the employees and guests. The rain only falls for a few minutes then clears up. The key is to loosen up, remember you are on vacation, relax and make the best of all circumstances. The staff will ensure that you enjoy yourself as long as you are willing to participate. Beware of the vendors at the Bavaro Plaza and surrounding area. Their first prices will clean out your wallet. Negotiate and be prepared to walk away if you do not get the price you are prepared to pay.\n\nReview 50:\nAbsolutely brilliant !!!!! view from r room\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26793, "query_start_index": 26795, "query_end_index": 26795, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 258, 1223, 1276, 1343, 2423, 2478, 2882, 2944, 3792, 3844, 4224, 4722, 5115, 5905, 6890, 6953, 8005, 8036, 8066, 8176, 9217, 9685, 9945, 10014, 10996, 12069, 12735, 13707, 14468, 15538, 16290, 16666, 17054, 17261, 18011, 18048, 18931, 19389, 19988, 20603, 21272, 21590, 22676, 23225, 23940, 24976, 25656, 25745, 26739]}
{"id": "2515598", "pid": "2515598", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here in early Sept 2011. Very good housekeeping, everything very spic and span. Suites are a good idea as you have room to spread out. Ask for a high floor facing away from Mandalay Bay. The east side facing Mandalay bay on a low floor gets noise of casino vents and view of parking lot. No turndown service but prompt response for more towels.Hotel coffee bar and breakfast/lunch restaurant a tad above Mandalay's (and no lines). Pools shared with Mandalay. Have to pay for shade unless you can keep moving with the palm tree shade. Too hot to stay past 11 AM anyway.Bring your own tubes as they no longer rent and you have to buy the tube for river pool. And I still don't know what the resort fee covers.... just an add on charge. The beds are very hot, as in the pillow top really heats you up, which made sleep uncomfortable.\n\nReview 2:\nWhen in Vegas, we sometimes overlook the importance of the \"hotel\" experience because of the time spent navigating the huge casinos and the Strip. Not so at THEhotel at Mandalay Bay. This was our fourth time staying here. From the moment we check in (what is that smell they pump into the lobby - lemon combined with a tropical vanilla of some kind?) to the relief we feel when returning to this sanctuary after a full day and night of Vegas overload ... we love THEhotel and wouldn't think of staying anywhere else. A few weeks ago, we were here for a college basketball tournament (with another couple - all in our 30s). We enjoyed having separate living/sitting rooms to entertain and have drinks before setting out for fun each night. The rooms are extremely comfortable and very stylish. Large plasma TVs in both rooms. Wonderful bathrooms with a huge tub and shower in the main bath. Lovely bath products. Overall, a great experience, especially with discount rates offered these days! The beach and pool area is also fantastic - a real change of pace from most hotel pools.\n\nReview 3:\nGreat Hotel! This place was awesome, yes it's a little expensive but hey its Vegas and you get what you pay for. If you check it out be sure to go to Mix. It is on the top floor and has a bar and dancing. We also went to Moorea on a Saturday and it was paradise. Once again expensive, but it is Vegas! We stayed in the standard Suite and it was very nice. Two big TV's and one in the restroom. Very nice shower and seprate tub, even two restrooms in our room.\n\nReview 4:\nTHEhotel has beautiful, modern, comfortable and quiet rooms. We stayed at THEhotel because its room size is bigger than the Mandalay Bay ones. However, both hotels share the same wave pool, lazy river, sandy beach, and other pools. We loved all the pools, especially the wave pool and the lazy river. We were told to be there first thing they opened in order to get a good spot by the pool. We went in the summer because of the great promotion that they were offering: 89.00 per night plus two complimentary drinks and one free buffet meal. The service was excellent and the best part was the bed. We all felt like we were sleeping on cloud 9! I've been to many parts of Europe and there is no way you can get 5-stars hotels like this with the price we paid for! Our children from age ten down to four all loved the pools, the room and the buffet. The only minus is that they don't have a food court so most of the time you ended up eating in a restaurant.\n\nReview 5:\nWe stayed in the V suite and got an awesome deal on it. I wanted to get a room with a strip view and was told to get there extra early for early check in and got there at 11am but they didnt have any. The Hotel overall is clean and nice. The hallways feel luxurious. The rooms...well the hang out room is ok, it can fit max about 10 people. the bedroom is nice...the bed is a hotel bed and nothing really to get excited about. the bathroom was nice as well with his and her sinks. We did the people above us a little bit but was for the most part. Do not goto Mandalay Bay check in to get checked in, you have to find the TheHotel check in and the signage sucks...just once parked in the garage you gotta find the doors that goto theHotel. Overall theHotel is nice, and affordable. PS the do not disturb signs seem to be ignored by the cleaners.\n\nReview 6:\nOur stay at THEhotel at Mandalay Bay was excellent. Everything including the hotel service staff was top quality. The suites are beautiful and clean. We will return again and would highly recommend.\n\nReview 7:\nThe hotels in Las Vegas are SOOO large, with lines for checking in, so it was a nice surprise to arrive from the airport and walk right up to check-in. The rooms are very stylish, large, and quiet. The hotel is more on the modern side and we loved it. Staff were very nice and personable.\n\nReview 8:\nWe had the opportunity to stay in this wonderful facility in January. What a remarkable complex! The rooms are enormous with all the amenities. If you want the seclusion from the hustle of the strip, this is the spot for you! The casinos are reasonably close, and the shows at this end are great. Carrot Top is a must see. We will definitely return for more of this pampered living. The staff is attentive to your every need and extremely courteous. We WILL return!\n\nReview 9:\nMy hubby and I have stayed here a few times and enjoy it. On this trip we had just a regular room, and they are nice, but if we stay again we will again splurge for the V Suite. Those suites are corner rooms with windows on both corner walls so you get amazing views.\n\nReview 10:\nI just wanted to warn all of you before you think about staying here. I left my room, double checked the door, and turned on the \"do not disturb\" light. When I returned, the room had been ransacked and $3,000 of my stuff was gone including my laptop and my camera. The door had not been forced open. The only explanation is an inside job. Mandalay Bay will not reimburse me for the loss EVEN IF their own investigation shows that it was one of their people. They won't even reimburse me for the room. I would stay away if you value for things.\n\nReview 11:\nThe rooms are nice, but the front desk was terrible. From the grumpy front desk clerk who checked me in, to the rude, blunt, \"no, we can't do that and no we won't make an exception\" when I asked for a 12 noon checkout, rather than the normal 11am checkout, to completely messing up my bill when I checked out, overcharging me $50, which they very reluctantly changed after I refused to pay for something I didn't buy. The front desk, and front desk management need to take customer service training, because they had none. They did not seem interested in helping, nor did they seem to enjoy their jobs. I had a blast in Vegas, but the people at the front desk took a little bit of the glimmer away.\n\nReview 12:\ngood design, clean cut architecture (transitional modern), attractive small suites, THE HOTEL is an excellent value and very easy to like. i found it to be precisely what i expected, and have stayed here several times (and recommended it to friends). you can make that reservation without reservation. MANDALAY has excellent amenities.\n\nReview 13:\nMy favorite hotel in Las Vegas. All the rooms are suites, a bathroom off the main entrance, a living area with wet bar and a separate bedroom and very large bathroom. I like the colors, the ambiance and the comfort level of it. I typically park in the lot and do not use valet and just walk down the stairs to the main entrance. The staff has always been impeccable and the bath accessories are among my favorite (no kidding). The bathroom is large, has a nice soaking tub and you can even watch tv while sitting in the tub taking a warm bath. I always ask for a strip view room as its nice to enjoy the view while working. I typically use the desk and then turn the chair facing the window. Great hotel, great service and love to stay and will again.\n\nReview 14:\nLike all Las Vegas resorts, THEhotel is HUGE. You walk forever between the actual room and whatever destination you might want to reach. We drove there from the airport (we actually DID need a rental car to visit nearby family . . . ), and there are NO SIGNS ANYWHERE suggesting which way to go for THEhotel vs. the \"regular\" Mandalay Bay hotel. So, we walked a LONG WAY the WRONG WAY to check in. At night, in the summer anyway, Mandalay Bay hosts huge name acts in their pool stage, so you hear VERY LOUD concerts all night, well past midnight. So, if you have any reason to want to sleep before, say 1:00AM, do NOT stay here. We traveled there for a wedding with our 7 year old twins. While it was a great place for the wedding, NOT SO MUCH for a place to stay.\n\nReview 15:\nJust returned from a business convention at THE Hotel. The hotel seemed very nice and the beds were wonderful. The problems I found with our room was the previous occupants must have been snorting some kind of drugs because we found two straw pieces in the room. One on the floor in the sitting area and the other in a dresser drawer in the bedroom. I threw the one away that was on the floor but left the one in the drawer. Also found a tube of vaginal cream on a shelf in the bathroom. The fax machine went out the first night which caused the phone in the sitting area not to work during our entire stay. The only good thing about our stay was the room service food. It was the best food I had ever eaten via room service menu.\n\nReview 16:\nThe Hotel at Mandalay is a superb hotel and the rooms are decorated and furnished to a very high standard. Plasma TV's in the bedroom, living room and the bathroom. The hotel is \"very boutiquey\" in style and ambience. I tihnk this hotel would be better as an independent hotel away from the Mandalay Bay as it's too busy and can't get a sunbed or place by the pool for love nor money! Also to warn anyone from the Europe or the UK .... drinks are not cheap and telephone calls are a rip off in the hotel. You cannot top up mobile phones for som reason and all the payphones don't seem to work. Funny that! 3 local calls and 2 calls to a US cellphone was $50! Overall though the hotel was really nice, but bit far away from the centre of the strip.\n\nReview 17:\nThe Hotel was amazing, at the airport end of the strip so it was quieter at night but it was the best hotel i've ever stayed in and wouldnt hesitate to book again.\n\nReview 18:\nOur rooms were not ready at the promised 3 o'clock check in time and were told rudely that they actually had until 6 to have our rooms ready. The pool area was very nice but you were lucky to get a chair, it was very overcrowded. We were reprimanded for having our 4 year-old son in the wave pool (even though 2 of us were holding his hands, he had a life vest on, and we never went above his knees in the water). We were rudely told to get him in the kiddie pool, which was FULL of drunk adults. The pool area closed at 7o'clock 2 nights, and 6 o'clock the last 2 nights so they could have concerts in the entire pool area. The rooms were nice and very large and could have easily housed four adults but no quad rooms are available in this hotel. The front desk staff was rude on check out.\n\nReview 19:\nBook this hotel if you can get a good deal. The suites are beautiful - especially if you get one with a view of the strip. Worth it for the bathroom alone, and the toilitries! The decor in the suite is great. Nice to get a bit of refuge from the craziness of Vegas. Note that this hotel is at the south end of the strip. Not so handy for Cesars, Venetian etc. but good transport (monorail, bus and walking) makes it worth it.\n\nReview 20:\nThis is the softest bed I ever had compare to the other hotel I stayed. This is my only complaint. It gave me a back pain. The hotel is beautiful and of course expensive. Everything in Las Vegas is expensive.\n\nReview 21:\nWhile the property is nice and the pool area fantastic (we have stayed here a few times in the past), one must be aware that they do not necessarily honor reservations. Two days before our June 15 arrival, we received an e-mail saying they would not honor our reservation (made months before). We were \"moved\" to the MGM. They offered us a complimentary night at the MGM. The problem is that under their \"floating holiday\" promotion we had a comp night. They proposed changing our $119 comp for a $59 night. Of course, this says nothing regarding the serious discrepency in accomodations. We eventually negotiated a second night (they offered a \"discount\" rate at the MGM that was $9 higher than the going rate). We could use the Mandalay bay pool facilities, or so we were told. We were denied entrance at least twice during our stay (after a 20 minute walk/tram). They only let us in after repeated complaints to the concierge. We wrote a letter of complaint and have yet to received even a \"form\" letter response. The next apology will be the first one. As such, buyer beware if you book with Mandalay Bay.\n\nReview 22:\nI was upgraded to THE Hotel at Mandalay Bay. It has a very quiet, dark and Asian feel to the lobby and public areas. Definitely a far cry from most Vegas hotels. My suite is beautiful and big. The only thing I miss is that my room at Mandalay Bay had a jetted tub.\n\nReview 23:\nDid some checking online, since I was looking for an upscale hotel, and this fit the bill. The rooms are really gorgeous, tasteful decor, very elegant. Staff was very polite and prompt, and I honestly cannot thing of one thing about the place that was anything but perfect.\n\nReview 24:\nWe arrived late at night due to airline problems from the East coast.The suite was very large but with minimal space for storing clothing if staying a week.The light over the safe was out...called down and noone replaced the bulb.Day two no washcloths from room service.the TV clickers were different for the two large tvs.Next the note pads ...one had no notepaper just a pencil,not even a pen...Gambling in the Baccarat Pit...for drinks...bar whiskey when top shelf is asked for...real bush league..The worse cut of all..returned after being away all day and the door to the room was not locked...housekeeping again...the air cylinder atop the door needed adjustment...luckily nothing was missing...The positives...an assortment of good restaurants and Excellent valet people...\n\nReview 25:\nAlthough in the past I have stayed at TheHotel many times, I have become increasingly dissappointed in the last six months (3 stays). The hotel lobby consistently smells foul and on each visit different items within the room did not work. This time it was the hairdryer (which took them over an hour to replace - my hair looked awful. who can wait an hour to blowdry their hair???) and the remote control in the living area. I didn't even bother to ask for the remote to be fixed since everything you need there takes forever. Yes, the rooms are nicely decorated, but the lack of service, the rundown condition and the many items that do not work certainly do not meet the minimum requirements for a hotel in that price range. We are moving on.\n\nReview 26:\nWhat I thought was going to be a posh room for a business stay was not ! When making a reservation keep in mind that ( news to me at the time ) these are considered only request. Even though you pay at time of reservation for a specific room that may not be what you get. I booked this 4 months in advance. The first room we were in had not even been cleaned ( even after waiting 2 hrs for it to be ). Second room was better until we found a wet stain on the blanket and there was enough dust in the bathroom that you could actually write in it . Gross !\n\nReview 27:\nOne would think that with THEHotel being the upscale tower of Mandalay Bay it would be a great experience. Not in my opinion. Room wasn't ready until late afternoon. Rooms are decent size, but definitely showing some age. TV in bedroom was the old TUBE version with scuffs all over it. If you want to use the gym for cardio you have two options. 1) pay $25 fee for 30 minutes on the treadmill in THEHotel tower or 2) for free trek across the Casino floor and dinning halls to the Mandalay Bay Beach Floor wearing gym clothes. Not sure how that makes sense and who actually does either. Hotel and room were clean, that was the positive take away of the experience. Too many other choices in Vegas in the same price range to be stuck at this place.\n\nReview 28:\nThis hotel is very chic and the rooms are lovely. Our bed was very comfortable, with two bathrooms, three TVs and wonderful views of the strip. The concierge was very helpful to us. Great place to stay in Vegas!\n\nReview 29:\nFound staff rude and generally unhelpful; here with group meeting bad food; dirty rooms; minibars unstudied; checkin and out nightmarish; hallway carpets filthy; several members reported stray dark hairs on bedding; worst business center; only positive contact was young woman at concierge that assisted with show tickets!!! Overpriced bad service\n\nReview 30:\nOur stay has not started very well. Land and wireless not working. Being here for a it convention and.needing to keep in touch with corporate not good. Then to pull back the cover on the bed and there is a stain...worse. But it did not stop there. Remote for tv in bathroom not working. Took a bath and when I was finished the water started coming up the drain in the shower next to the tub. A terrible smell. Now instead of getting ready for dinner having to sit and wait for the plumber to fix it. Not good\n\nReview 31:\nStayed at THE hotel for 3 nights (Thurs-Sun) and loved it! We were with our two kids ages 10 and 7 and it was perfect. The standard suite was plenty big and having 2 rooms with a door in between was so nice. Amazingly quiet at night. The pool area was plently big and not overly crowded. Chairs were available throughout the day, but more so in the morning. Spent 2 whole days at the pool and my kids were never bored. Did break down and have a gazebo one day which was quite nice. Ate breakfast every morning at the Red, White and Blue restaurant which was fine. Would definitely stay here again with or without kids.\n\nReview 32:\nThis was our third stay and our expectations were not met. It's the service, stupid! They are cutting corners everywhere. We were there for 5 nights and although we called every night for turndown, they only came twice. The last times we went, there were always robes. Now you have to ask. It took 60 minutes for delivery. Shameful. We complained that there was no complimentary newspaper. They said we would have to ask. We had ordered room service and the food came faster than the newspaper, some 50 minutes. They once called us at 7AM to tell us the newspaper was outside our door despite having \"Do not disturb signs\". What part of \"Do not disturb\" do they not understand? The worst feature is that the maintenance department has re-engineered all the air conditioner systems to revert to 72 degrees after 4 hours from our desired. Not only did we always return to a hot room but we also woke with sweats. I understand their is a slow economic environment but this is supposed to be a solid 4 star which should be synonymous with service. They failed big time.\n\nReview 33:\nThe Hotel must have once been awesome and it still has good bones, but the carpets and furniture are stained and dirty. The Guest Services staff is decent but the others are pretty bored and uncaring. Believe it or not, they charge for in-room coffee that you get free at any Hampton Inn, Motel 6 or other inexpensive travel hotel. Seems like they just want to vacuum as much money as they can.\n\nReview 34:\nTHE hotel seemed like a nice alternative, my wife & I had never stayed at Mandalay and wanted to give it a try. THE entrance to the lobby is in the parking garage but inside it is very nice. Check in was easy and the service was excellent. The rooms are great with a huge bathroom. The pool area is great but crowded(THE hotel shares the pool at Mandalay Bay), The Four Seasons hotel had their own pool area which would have been nice. The casino at Mandalay is just OK and found myself leaving the casino to play. I liked THE hotel but will be staying at Bellagio next time in Vegas. I just found the location too limiting and the ammenties just OK. I would not recommend this hotel for your 1st trip to Vegas, you would be better off at a location in the middle of the strip. It does have great rooms and if you are just planning on sitting by the pool would work quite well.\n\nReview 35:\nThe room was tremendous. The amenities were wonderful. The only problem I had with this hotel was my visit to one of its restaurants.\n\nReview 36:\nI've stayed at THEhotel four times so far. Check-in is hit or miss between a long wait and being shown to your room imediately. Guest suites are superb and are decorated in darkish colors. The suites are about 750 sf if I recall correctly and have very cozy living room and bedroom furnishings. Guest bathrooms are very large and a small powder room is included with standard suites. These suites include private bar and tv's in living room, bedroom, and bathroom. It's all very much 21st century. The public areas are dramatically decorated and include a restaurant, bar, cafe, and coffee bar. I find service a cut below Bellagio and Wynn/Encore. The properry has access to Mandalay Bay's excellent facilities, but has no separate pool. Surprisingly, room rates are not much higher than the main Mandalay Bay tower, so THEhotel rates as a good value in my book. Pros: Great guest rooms, visually appealing common areas, very good value Cons: Service could be better, no separate swimming pool\n\nReview 37:\nMy hubby and I stayed at The Hotel for a night in April. We got a really good midweek rate of 169$ which was great. The Hotel is very sleek and classy. We had excellent service from the moment we checked in. We were able to get a high floor strip view room with amazing views. The room was clean and was everything that we expected. The bathroom was gorgeous with the glass shower and DEEP soaking tub. The beds were comfortable and the three tv's were a nice touch. Definitely would stay here again!\n\nReview 38:\nFrom start to finish an awful experience. Check in took over an hour, every time called operator was put on hold at least 15 minutes, cleaning of rooms occurred at 4pm and after complaining they said this was acceptable, walls so thin heard the howling dog in room next store, room served took over hour and delivered cold, I could go on and on but bottom line much better hotels, less expensive and not as far away from everything\n\nReview 39:\nA welcome relief from the other noisy hotels. Spacious suites beautifully decorated. Great comfy bed. Friendly service. No complaints at all. Be prepared for a bit of a walk if you stay here, as it's right at the end of the Strip. But there is a bus stop not too far, and plenty of taxi's. Excellent value as I booked through Experia including flights.\n\nReview 40:\nThis hotel is simply awesome. I had a suite with a living room and a bath and a half. Both rooms had flat screen TV's. The rooms were immaculate and the service was great. I had a bit of extra time on my hands and had a chance to visit the spa. Verry nice....\n\nReview 41:\nThe Hotel at Mandalay Bay is beautiful but the service is not what you would expect at such a nice establishment. When room service was called because they didn't supply enough materials they were rude and took their time about delivering items. They are very unwilling to switch your room even if they make the mistake. The casino atmosphere was nice and the staff that were there was very nice. The food is excellent and the buffet was the best. It was nice to be able to catch the monorail to some of the other hotels without having to walk. Overall, my stay was good but they could really use a much better staff.\n\nReview 42:\nJust returned from a 3 night stay at theHotel. Arrived at 11am, and was told to come back at 12noon to check-in. Long check-in lines, but asked for an upgrade, and received one (to a corner \"V\" suite\"). The room was very clean, modern, comfortable, and quiet! Being that we stayed around July 4th, the hotel was very crowded (especially the pool/beach areas). Thanks to a tip from a TA member, we made our way to the south lagoon pool, which was far less crowded with its own bar. The Moorea Beach club was also a good option to beat the crowds, with a good mix of people, and great music for the younger crowd. Can't comment on many of the restaurants, we ate most dinners while out viewing the strip and seeing shows. Contrary to previous posts, front desk staff were very helpful and accomodating at all times. Express check-out was a breeze Second stay here, and already making plans to return to theHotel soon for a third time\n\nReview 43:\nThe Hotel at Mandalay Bay is one of only two 5 star Hotels in Vegas , coffee and cream colored modern decor is very appealing . Flat screen tv's in livingroom,bedroom and yes , the bathroom... right in front of a luxurious and spacious tub.The entire Mandalay Bay experience is awesome from the beachlike pool to the shark reef , dining , casino, world class spa , oh and did I mention The Hotel at Mandalay ? We loved this place so much , we're returning at the end of September 2011... Worth every penney ! We've stayed everywhere in Vegas( just a short drive from L.A. )but this is the only place we've ever booked twice ...Not to be mistaken with Mandalay Bay Hotel,which is great also ... This is The Hotel at Mandalay Bay !! !\n\nReview 44:\nJust returned from another trip to my favorite playground. I have stayed at the Mandalay Bay hotel before and decided to stay at Thehotel at Mandalay Bay this trip. I must say it was very peaceful and relaxing. The staff was professional and nice upon check-in. The room was nice, but some of the furniture does need an upgrade. A small room fridge would be a nice addition to the suites. It is located at th end of the strip, so if you don't want to walk you will need to catch the tram before midnight or take the bus. We normally don't return until the evening anyway, so the distance isn't really a big problem. I would stay here again in the future.\n\nReview 45:\nArrive to thee people checking in 20 on a Tuesday night. I wait longer than it took to get to the hotel form the airport to get to the front of the line. Then I must wait there for another five minutes while they jockey around my reservation. I arrive at my room at 10pm to a three person cleaning crew still in my room. Hungry I figure I will hit the mini bar... whoops they forgot to give me the key. I decide I will call room service and proceed to listen to a recorded message letting me know how important I am over and over again for 15 minutes. I place my order and am informed the side I have selected is not available with the entree I've selected. The room is nice, but the service leaves mush to be desired. Fail.\n\nReview 46:\nTook nephew to his first trip to Florida and he is 18. Wanted to show him Vegas but only had 2 days to do it in and wanted to stay somewhere nice. THE Hotel is classy quiet place away from the crowds ,but close enough to action. Room was perfect with 2 bathrooms, seperate master bdrm from living room, spacious and all the amenities we could want. Pool area was nice since we rented a private cabana. They had a promo deal normally $250. cabana but got it for $150. Well worth it since it was hot and not too much shade by the beach areas. Cabana included sofa, plasma tv. fridge, safe, table, reserved lounge chairs and you have it all day with personal service. We went to the private 21+ adult only pool area called Moorea and he had a blast since they didn't check his ID. Topless pool area, private, great music and very relaxing. Cost $40. to get in but we had a VIP pass. We were back and forth from the adult pool to our cabana.\n\nReview 47:\nComing here is like being at the Mandalay Bay's older, more hip brother who has it's life together. Every standard room is a one bedroom, two toilet suite which seems to be the way of modern Las Vegas. side from a manager at the front desk who was having a bad day my stay here was fantastic. The rooms make one feel sophisticated rather than in vacation land; if you were trying to impress somebody you could bring them here without worry. The Hotel shares all of it's amenities with the Mandalay Bay so there is plenty to do here, eat, gamble, chill and party! If you do the latter you have to hit up Mix at the top which has a fantastic view, including a special one from the men's room and check out forty deuce for a fun show and cocktails.\n\nReview 48:\nat checkin we were warned not to touch anything in the bar or the snacks - weight sensitive and would be charged if we moved anything. couldn't keep anything in the fridge, but we could \"rent\" another fridge for $20 a day - Really???? No coffee in the room - of course not - go downstairs and spend $7 for a cup. Consierge acted like we were inconviencing her by asking questions - not once did she smile. at check out, I stood under a sign showing the desk was open, with a person behind there. she told me she wasn't open yet, oops, sooooo sorry, I'll go back and stand in line. two seconds later, she called the next person in line. I didn't want to check out, I just had a question. I would never stay in this stuffy place ever again, unless I was dripping with diamonds, maybe I would get a little respect.\n\nReview 49:\nWe stayed for 2 nights in a strip view suite which was on the 38th floor. Fab! This gave us views to Luxor, Excalibur and in fact the whole strip down to the Stratosphere. The suite itself is well appointed with plenty of room including 3 tellys, superb bathroom, wet bar and is extremely comfortable, however we would have to agree with other reviewers that the room can seem to be quite dark. The reception area is very impressive as are all the general areas. The valet parking was quick and efficient. We also greatly enjoyed the boutique style of this hotel which makes quite a change from the other big Vegas hotels. We would recommend this hotel to everyone.\n\nReview 50:\nI've stayed here at THE Hotel a few times and I've loved it everytime! But I must mention something very important that stood out to me this time. The check in is so stress free! A nice small relaxing lobby, and a cool lobby bar for everyone to hang at before, during, and after checkin. There is a little coffee shop, a cafe for breakfast and a lobby store, so all your necessities are nearby. And then a short walk away is the Sports book at Mandalay Bay, and then the main casino. Also there aren't as many rooms as large casinos so the hallways don't go on forever and the elevators are relatively fast! After checking in recently at the MGM, I REALLY appreciated this super nice unstressful check in at THE Hotel!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31057, "query_start_index": 31059, "query_end_index": 31059, "truncation_seperator": "... 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{"id": "2515604", "pid": "2515604", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFor the second time in 4 months they did not have the type room reserved available. I had been offered 2 comped nights. The second trip they again said our reserved room was not available, I found trash behind the nightstand which was never removed our entire stay and the desk clerk tried to charge us for the comped nights.\n\nReview 2:\nWe booked our $41 room (two doubles, standard) ONLY to use the Golden's pool for the day. Didn't expect to stay as we had a condo on the other end of the strip. We were completely surprised as to how nice the room was! Very clean, didn't not smell of smoke as expected. The hotel pool is outstanding with shark tank, waterslide and adult-only cabana pool/bar. We would definitely stay at Golden Nugget on a future \"cheap\" trip. Buffet was good for a buffet too.\n\nReview 3:\nI wasn't expecting much from the Nugget due to the $49 rate I paid a few weeks ago. I was surprised that it is a really nice hotel. Certainly the best hotel downtown Vegas. There are areas under construction (like the lobby) and some long lines at check-in and check-out but those are the only complaints. The rooms were very nice with comfortable beds and quite large. Bathrooms were clean. The room service was excellent. I would stay here again but the biggest downside is most of the action is on the strip which is a long bus ride or a $15 cab ride away.\n\nReview 4:\nThis was my second time at the Golden Nugget. The hotel has been renovated since my first stay and it is a vast improvement. The rooms are spacious, the bedding was first-rate, the amenities were high quality. My room had a king-size bed, a big, flat-screen television, a desk with free wireless internet, and a comfortable armchair. There are restaurants, bars, a live theatre, and, of course, a casino, in the hotel. The hotel is on Fremont Street and within easy walking distance of several other hotels, casinos, shops, restaurants, and the Clark County government offices. I got an unbelievably great rate of $59 per night!\n\nReview 5:\nThe Golden Nugget is a wonderful hotel. Once the construction is completed, I would highly recommend it. Right now - be warned. The construction started at 2am and we were awoken repeatedly by drilling and the sound of trucks reversing. It was worse when they had workers hammering on the outside of our window (working on the plastering and pannels) at 6:50am. If you do go, ensure you get a room far from the construction. There were many people asking to switch rooms as we checked out. Thankfully, we only stayed one night.\n\nReview 6:\nsnooze! My hubby and I stayed Dec 27th -Dec 30th in the gold tower room 206, you really must see the view from our window! SPECTACULAR The bathroom was tiny & dark, the robes were a nice touch, the room smelt musty and the carpet had not been cleaned very well as we saw remenats from the former guest. the wait to check-in was about 25 mins (seemed unusal with only 3 guest in front of us) the casino was like a maze, the pool and shark tank was cool, the slots were very tight no luck at all there, but I did land four of a kind queens playing Pai gow ($$$) the room service was pricey but because there were no coffee makers in the room ONE pot of coffee from roomservice was $15.00 not including tip! I didn't dislike fremont street but I think I'll continue to stay on the strip.\n\nReview 7:\nWhen we checked in we asked for a quiet room and were given a room between the elevators and the ice machine. The window looked out onto a wall. There was not enough lighting in the room to read. We asked for a room change and were told that they would call us back, but no call was received.\n\nReview 8:\nWe loved our stay in the older part of LAs Vegas and the Golden Nugget is a perfect hotel in this area, located in the center of old Vegas - only a few steps to the attractions. The rooms were very clean and comfortable. Nice pool area and bars are surrounded and of course a Casino inside.Good service and helpful stuff!\n\nReview 9:\nIt was my first visit to Las Vegas and all the reviews pointed towards staying at the Nuggett. Everyone there was very friendly from the desk clerk to bellman and housekeepers. Everyone had smiles on there faces and ready to please. Room service 24 hours a day. Only draw back(if no car) is the taxi to the strip which got a little expensive . From $8- $ 20 a trip. Did take the bus a few days for $ 2.00 . My room were clean and tidy A little smaller that expected but very nice. and food was great. Most of all,hotel was not crowded and was able to get a lot of individual attention. A great retreat after spending time on the strip. A little smaller that expected but very nice. Great value for a 4 star hotel would definately go back without a doubt.\n\nReview 10:\nBeware of Golden Nugget packages. I paid more for my roon in order to see Gordie Brown. I thought I was getting a good deal. That is until I went to pick up my tickets for the Saturday show, only to find out it was a blackout night. I had called the hotel to find out about seating and was not told it was a blackout night. When I complained to the Assistant Hotel Manager, he said there was nothing he could do about it. He finally ended up giving us 2 tickets for the evening buffet. That turned out to be another tale of misery - worst buffet I have been to. This was my 2nd time to stay at the Golden Nugget and probably my last time. You can get as good a deal on hotels on the strip and that's where you will find me next time. I have also stayed at the Venetian and the MGM Grand for about the same price.\n\nReview 11:\nMy boyfriend and I stayed here for a week as part of a 6 month round the world trip and the accomodation is of the highest standard. We could not complain about any aspect of the Golden Nugget except that the reception staff are simply rude and it lets the hotel down terribly as the staff in all the other areas are generally o.k. apart from pool attendants and security guards but you don't expect the reception staff to be so abrupt! Downtown Vegas is very different from The Strip but I definitely think you get quality in the Golden Nugget that could not be compared in a hotel on The Strip at a very reasonable price. The pool area is lovely however does become very crowded so you have to be quick to nab your sunlounger! The restaurants in the hotel are o.k. not spectacular and not that cheap but there are so many places to eat along the Freemont Street experience you don't need to rely on what's on offer in the GN. The rooms are very big and really nice!\n\nReview 12:\nMom and I stayed at the Golden Nugget from December 22nd -26th, 2011. Recently, mom has had difficulties ambulating and uses a cane due to previous knee(s) replacement and hip replacement surgeries. We were initially booked rooms in the South Tower. I requested rooms in the North Tower, due to her circumstances, because dining accomodations and the casino were in closer proximity. We were granted the request for an additional charge! Mom and I have been patrons of Golden Nugget, at least twice a year, since 2002. I did not think there would be a charge for making special accomodations for handicapped senior citizens! Very disappointed!\n\nReview 13:\nFirst of all....its miles away from the strip! The only economic way of getting tothe strip is taking the DEUCE--which stops at every half block and takes at least an hour (even when the strip is only two miles away!). You can take a cab but thats gonna cost you $20 bucks a trip. My advice....save the cash and spend it on a NICER hotel on the strip! Golden Nugget misleads you by calling their standard rooms deluxe rooms! Shady and false! the hotel is overrated, old, and perfect for grandpa/grandma people!! Very disapointing!\n\nReview 14:\nStayed here for 3 nights in september, had prebooked with netflights for only \u00a3105, but it was only a basic room in the south tower, wished we had paid for an upgraid to the north tower which I understand are much better rooms, there was no coffee maker or fridge. We only ate in carsons cafe which was very nice. Loved being down town, such a great atmosphere, went to the strip one night but was so glad to get back to fremont. The hotels pool area is fantastic with the shark tank, what an experience swimming with the sharks. It was lovely going to all the other casinos knowing your bed is not far away.\n\nReview 15:\nStayed in the Rush Tower room and loved it. Very quiet and is a Non-smoking tower. Took our own k-cups as others had suggested and was great. But they don't leave the cups or sugar packs if you use your own. No big deal just used the glasses instead and got sugar from the restaurants. Very busy as the Rodeo was on but still had great service. The Grotto and Red Sushi were awesome. Never made it to Vic & Anthony's Steak House. When we left and were driving to Yuma, our daughter realized she and her boyfriend had left their passports and some cash in the safe in their room. I phoned the Hotel and talked to Daniel in Lost and Found who said no one had checked in that room yet and they would open the safe and check. He phoned me back and everything was there including the cash. and I paid to have it Fed exed over night to Yuma. It arrived the next day at 11. Thank-you Daniel! !\n\nReview 16:\nWe love staying at Fremont Street because it's a \"friendlier feeling\" area than the strip which can at times be a little on the snooty side. It depends on what kind of Vegas experience you want. We like both areas but if we have a car we like the fact that the parking is so much closer than the strip hotels.We usually end up strolling down Fremont at night to enjoy the ambience without having to walk such long distances.The Nugget staff are so frindly and helpful and the rooms in the Rush Tower are awesome. Once we got upgraded to the Spa Suite which is just too opulent to believe,lots of fun.The pool area is great and just as fancy as the ones on the strip but somehow more comfortable.The bars and restaurants are all top notch. If you feel like trying a different sort of Vegas trip next time you might want to give it a chance.\n\nReview 17:\nWe stayed a first time at Luxor hotel and enjoyed the strip, then visited Bryce, Monument Valley, Grand Canyon, and choosen to move to fremont area. Golden Nugget seemed a good choice according to Trip Advisor advices. Excepted most of clerk we met were under expected level for this hotel. Car valet was RUDE. We were literally ejected from our car ; no matter we were tired after 5 hours driving and no other car after us. Swimming pool bar guy was also RUDE, giving us back money like to dogs. We don't really expected red carpet, but this lack of basic courtesy is unacceptable.\n\nReview 18:\nMy husband stayed at the Golden Nugget last year and enjoyed it so we decided to give it a try this fall. The room was very clean and the bed was the most comfortable that we'd ever slept on! It is an older hotel so things aren't as brand new as some others may be, but it was a good experience all around. Staff was very friendly, pool area is lovely, shark tank is a nice feature, The Grotto restaurant was EXCELLENT. Fremont Street is just a lively place to be at night and it was nice being so close to it. The shuttle ride to the strip wasn't bad at all, especially on the Express Route.\n\nReview 19:\nAfter 3 years, I finally got to go on a vacation and used Trip Advisor to help. Well here is my review, that I hope, helps. First off I have no idea why people are so negative at times about the Golden Nugget. Everything was perfect..from the check-in to the check out. I was totally unsure about the room. I stuck with the Carson Tower after flipping back and forth with the Rush Tower. I'm glad I did. Quiet, and totally comfortable. The buffet...wasn't too sure with some of the reviews. It was great!! Nothing wrong with the breakfasts at all. The pool...great. Of course it's going to be crowded during the day, this pool is unbelievable. Do yourself a favor and stay at this hotel. you won't regret it.\n\nReview 20:\nWe stayed at the recently renovated Golden Nugget Hotel from Dec 17-20, 2006. The first night a city road crew started jackhammering right outside our hotel window at 9:45p.m. - the crew continued jackhammering continously until 4:45a.m. the next day. When we complained to the hotel staff, they said that they were sorry that we had gotten NO sleep at all, but that there really was nothing they could do. Eventually they agreed to move us to another room, but we were not compensated for the \"jackhammer\" night. Now having said that, the hotel itself is certainly the most upscale downtown. The rooms were huge, and the breakfast buffet was excellent. We also saw Simply Ballroom, and while it was enjoyable - don't go unless you get half price tickets (you can get half price coupons on-line for a number of Las Vegas shows).\n\nReview 21:\nYou can't imagine our dismay when we discovered the Nugget we've always enjoyed so much to be a different place. They're remodeling and that's okay, but the whole casino floor has been changed. The rooms have not been upgraded, that wouldn't bother me, but we were used to getting comps for all meals. That has all changed, the employees seem very unhappy with the new management and don't mind saying so. We heard a lot of complaints. One of the waitstaff made a statement that made a lot of sense. \"People don't come here just to look at whales and visit restaurants. This is Vegas. Hope management will consider this. It may be our last trip to this legend downtown after almost 30 years.\n\nReview 22:\nMy husband and I needed a staycation, so we checked into the Golden Nugget for one night. The hotel itself is lovely, and the staff is courteous and efficient. However, there were some issues. My complaints are as follows: 1. Hookers in the casino. If they're obvious to me, they should be obvious to security. They shouldn't be allowed to work the casino floor in so blatant a manner. 2. They need to invest in new mattresses. I felt like I was having a Princess and the Pea experience. The mattress in our room was entirely too soft. Not everyone likes to sink all the way to the floor when they lie down. 3. Make sure all rooms have a Do Not Disturb sign. We didn't have one in ours, but I didn't think it was necessary. That is, until housekeeping barged in at 8:30 a.m. and woke us up. Ouch. Good thing we were able to check out and drive the three miles to our own house to sleep in comfort. Other than that, the Golden Nugget is a nice location for tourists. Just don't expect to be getting caviar on a bologna budget.\n\nReview 23:\nStood in line for over an hour to check in. Our room in the south tower was old, dingy and smelled bad. The room was hot and the toilet did not flush well. I requested a room change and was told that they were \"sold out\" by a manager who was not concerned about customer satisfaction. The buffet was expensive, mediocre and smelled of cigarette smoke from the casino. The restaurant served better food, but the service was terrible. Overall, the staff suffers from extreme apathy - with the exception of the sales staff selling time shares - they chased after us every time we came off the elevators.\n\nReview 24:\nI found the food on the dinner buffet to be bland and unappealing. Thank goodness my husband and I had a buy one get one free coupon. The server was unfriendly. Overall, not a good experience.\n\nReview 25:\nWe love being downtown and have stayed at the Golden Nugget many times and have always been impressed with it (even before the shark tank pool). I really don't know how to say this without sounding crass but if you enjoy adult time and peace and quiet around the pool you won't find it anymore at the Nugget (at least during the summer break season). The hotel is beautiful, the rooms are a value, and being downtown is a blast.\n\nReview 26:\nFree upgrade to Rush Tower awesome. Minisuite kind of room with great views down to the Strip. Little leather sofa area, flatscreen with sound system, very nice bath setup. GNugget is best downtown, yet prices beat most of the Strip. The nearby downtown Premier Outlets are worth checking out for some good prices on clothing/shoes. Carson Cafe was nice and decent value. Never had good fortune in the poker room, cards seem to be better for me at Binions. Still the nicest poker room downtown by far, very beautiful setup to make you feel Deluxe.\n\nReview 27:\nI have stayed at the Golden Nugget previously in the Rush Tower, but took a 3 day trip last week with friends and stayed in the Carson Tower. This room was exceptional! Lots of room, very clean and the service was excellent! Love staying in the Downtown area, as you can walk out of your hotel and feel safe, even in the late night hours.\n\nReview 28:\nMy husband and I stayed at the Golden Nugget from 9/19-9/21. We were very much looking forward to our visit. We had gone in October of last year and as a result received complimentary rooms. We stayed in room 1525 located in the north tower. We had a view of a brick wall (literally). Okay, well the view isn't that important. The following is the list of issues: pistachio shells littered one side of the bed, lipstick smeared on the vanity, nail clippings scattered on the floor of the vanity and the bathroom had hair on the floor and in the tub. I called the front desk and spoke to \"Anita\". She never offered me an apology. She simply told me she would notify housekeeping. That night nobody came by and/or called us. The following day someone had finally vacummed the pistachio shells; however, everything else remained the same. The following day the hair in the bathroom had finally been cleaned. Perhaps, when you go the vanity will be cleaned and the nail clippings removed. We cut our trip short and will never go back ---complete filth---\n\nReview 29:\nWe just got back from Las Vegas on Saturday the 21st of June. We stayed at the Golden Nugget for two nights then transferred to Harrah's on the strip for three nights. It was our first time staying on Fremont St and we loved it. The room was actually bigger and nicer than Harrah's. The breakfast buffet for $9.99 was excellent and we loved the pool and had no trouble at all finding chairs to sit in even in the water. My daughter and son-in-law enjoyed the slide thru the shark tank. There were even $5 blackjack tables at the pool area. Would definitely stay there again. only thing we didn't like was my daughter got a smoking room when they had requested non-smoking and they couldn't change it...Great hotel and casino....\n\nReview 30:\nOur family stayed at the Golden Nugget from 2/9-2/11 and enjoyed our time there. We found clean rooms and the staff to be friendly enough. The kids were excited about the pool but it was too cold to swim. We plan on staying there again later in the year to try out the slide through the shark tank. We ate at the buffet once and the food quality was excellent. It was fresh and had a great selection. They had wonderful desserts and ice cream too! The wait staff was attentive and friendly. I won some money on the quarter and dollar slots and am looking forward to staying there again.\n\nReview 31:\nExcellent place to stay. It is cheap but rooms are very nice, although you have to pay for internet and coffees you are still saving some money.\n\nReview 32:\nAs a Tour Bus Driver, I've had the misfortune to stay here twice, within the last month. The rooms are okay, but only two out of the four elevators serving floors between 2-9 were working, in the South Tower, leading to long lines and frustrated guests. As for my experience, I needed to load 42 suitcases in the morning prior to depature and a 300 mile drive to LAX Airport. Unfortunately, the area outside the Hotel on S 1st Street is a construction zone, very dusty when dry and muddy when wet. There is a fully paved area just up the street. However, I was not permitted to park here whilst loading luggage, which led to my shoes being covered in mud, along with the bottom of my trousers. When I complained to the Doorman, he replied......\"That's the way it is - deal with it\" and when my Tour Manager complained to the \"Duty Manager\" she got the exact same response. It seems as though this attitude runs rife through the Company. 20oz Pop is $2.50, bag of potato chips is $1.50. Breakfast consisting of Hasbrowns, eggs, sausage and coffee is $17 + gratuity. You get the picture!\n\nReview 33:\nHotel still reaked of smoke. Decided on Golden Nugget because heard such great stories about it and how they spent 100 million to remodel it. Well I can't see where the money went. The pool is the best thing the hotel has and it's more or less just a shark tank. Room layout was horrible. Still just a downtown hotel no better than Vegas club or 4 queens.\n\nReview 34:\nWhat a terrible stay! I don't see how this hotel receives a 4 star rating. From the moment we walked in our room, we knew we were in trouble. We stayed in the south tower and our room (#1769) had a horrible smell. Our daughter became sick on the way there, so we were desperate to get into a room. Otherwise, we would have asked for a different room immediately. There was black mold growing in the shower, the toilet took a good 20 seconds to flush, the shower did not drain well so we were standing in dirty water, and even though our room was seperated by a hallway from the elevator, we could still hear the elevator all night long. The pool was small and the water was not clear. I would never stay at this hotel again.\n\nReview 35:\nmy husband and i were returnees to nugget for 3 nites 6/26-29. Upon checkin we decided to switch towers from south to north. Well I was appalled at the rate hike of $25.00 extra per nite for tower change. We were returnees after all and the hotel was not that booked!!!! We were on 11th floor and little did I know about construction below that started at 3 AM daily. Also whats with those room air conditioners - can't they upgrade for comfort - the noise drove me nuts, you can hardly do anything with controls - its mostly on or off. Carson Cafe could re-do their menu's also - I found $22.00 for 2 breakfasts (without tip) a little costly. Guests rave about the buffet but I only found that it was quantity not quality, reminds me of a typical family restaurant in the midwest. I enjoyed the Noodle house most. This was an expensive trip for us with flight, etc from Milwaukee, I don't think we received much for the dollar and it will be a long time before I visit Nugget, it's back to the strip for accomodations and the like!!! !\n\nReview 36:\nMy first trip to Las Vegas and I can't wait to go back. We stayed at the Golden Nugget and it was outstanding. The room was beautiful, the staff went out of their way for us at each request. We played in the casino and the dealers at the BlackJack table were great. I met two very rude staff at the roulette tables who had no patience for a novice... but I didn't let that get me down. Outside the Casino Door is the Fremont Street plaza over which is this large (a few blocks) screen and they run mini shows, race cars, fighter jets, etc... It's an experience, hence the Fremont Street expericence. The resturants at the Nugget were great. We ate at the Carson Street Cafe, the Oriental Resturant and the Buffet. I enjoyed them all. Pricing was right.. for two of us it was never more than $30. We had massages in the spa and they were great! I had Ron do mine and kudos to him. It was a great experience. I highly recommend the GN for your next visit to Vegas...\n\nReview 37:\nClean, secure, well kept hotel & casino! Rooms are quiet and comfortable Friendly, helpful staff. Great location for observing the Fremont street experience! Fast check in & check out. Plenty of free parking for guests. Pool is awesome! Found hotel coupons useful! Negatives:No coffee in room,many timeshare sales people at entrances. Great value and had a wonderful stay!\n\nReview 38:\nONIONS to the Golden Nugget and their management!!!! My husband and I recommended this hotel to my parents (since we liked it so much) - so my parents arrived yesterday for my mom's birthday (booked a corner suite in the new RUSH tower)....Their heater caught on fire this morning in their room and it has been a disaster since then....... My dad went down and reported a terrible smell of smoke in the room - they hotel did not put an urgency on getting up there. By the time my dad got back up to the room, actual black smoke was coming out of the heater (thanks God they were not sleeping). So, now my mom is sick in bed in another room ON HER BIRTHDAY, they have to miss the show they prepaid $200 to see tonight...AND all the management can say is \"sorry - we can only comp you tonight\". WOW - what customer service!! I even called and spoke with the RIsk Manager their after it happened and he was nothing but nonchalant about it. Myself, all our friends, and my parents (for certain) - will never return to this hotel again..........\n\nReview 39:\nWe just returned from our stay at the Golden Nugget where we had paid for a 5 nite stay but were given only 4. We found that if you have a problem at this hotel, it is your problem. There is no way to complain about it. The people and managment of this hotel will do absolutely nothing. Then you also have to deal with the constant badgering of salespeople the hotel allows to operate inside. If your idea of a vacation is being hounded by salespeople that will say anything, this is the place. The biggest plus of not getting the 5 nights we paid for was that we didn't have to stay another nite. We were ready to leave after the first nite. Our advise is avoid this place.\n\nReview 40:\nI have stayed in a few hotels downtown, and was fine with them all. However, now that I have stayed at the Golden Nugget, maybe I cannot turn back! This was a bright, clean, classy hotel with topnotch, prompt, courteous service in every department (and I do mean every department--I think I dealt with every single one). The casino is also bright and clean, and when you walk into other downtown casinos after the Golden Nugget it's hard to take. I know it's a 4 star hotel, but I was still surprised at how huge the room was. Since I am an active shopper, there was more than enough room for me to spread out with my shopping bags. I would definitely stay here again if I could get a good room rate/package.\n\nReview 41:\nWe got there with plenty of time for lunch and shower before meetings started. Five, That's 5 people at check in behind counter. 3 people in line to check in. We waited over an hour in line at check in. No lunch, no shower and were late for meeting. I paid up front for internet all 4 days. Only got 1 day and had to fight with them every day over it, after waiting in short lines that take all day. Pool closes so early never was able to use it. Had to call to get bed changed and towels everyday. I'll leave it at that. Golden Nugget is the hotel from HELL!\n\nReview 42:\nSince we like Fremont St. so much we decided we would stay down there this time. We decided to stay at the Nugget since its the nicest hotel downtown. Well, nobody bothered to tell us the pool was under construction. We definately would have chosen another hotel since the temperature didn't go below 105 degrees. Also, the hot tub in the spa was broken.... and it had been for 3 months. The airconditioner in our room also didn't work properly the last two nights there. When I complained about these things the lady at the desk simply said \"sorry\". Now we payed DOUBLE what we would have payed at any other casino downtown I think they could have done better than sorry. I will say the room was nice and the buffet was very good but considering the other incidents I will have to think long and hard before I stay at the Nugget again.\n\nReview 43:\nSpent one night here on the spur of the moment and got a great rate in a new Gold Club room. We were sent to the VIP checkin room and were given champagne while we waited, which was only a couple minutes. The room was excellent, very well designed with comfortable furnishings - especially the recliner chair in the corner by the window. The bathroom was well layed-out with tons of room at the counter. The bed was remarkably comfortable and the view of the pool area was very nice. The Carson Street Cafe had excellent Eggs Benedict, and the Style & Trend clothing store had AMAZING discounts on Tommy Bahama shirts. Easy access to Fremont Street was fun, and the casino was terriffic. We would love to stay here again! !\n\nReview 44:\nI stayed for three nights Jul 27~Jul30. This was my second stay here at the GN in 4 weeks. Once again the staff and general vibe of the guests was very upbeat. The Fremont Street Experience was as always cool. the pool scene was very busy. I have to say that my vacation part II was just as great as the one in June. I plan on returning in the next 2 months! The price is right and the locatiion is a little more mature.\n\nReview 45:\nJust got home from vegas yesterday, stayed at the golden nugget, it was an amazing experience. Staff helpful and friendly, hotel very clean and well maintained. only 5-10mins from the strip by bus route called deuce 7 dollars for 24hr pass. please take some comfy shoes as the strip very long to walk. grand canyon beautiful, day to hollywood worth every penny approx 200dollers. take money off coupons when given on the strip can get dollars of shows, food and leisure activities. Men will get harrased by ticket touts selling girls. Just walk away. In my oppinion they are the only thing that spoil Vegas they approach you even if your with your partner and men are approched no matter what age.They are scum in my oppinion. But dont let that put you off having a fab time. do the fermont experience its free an a must. will go again and stay at the golden nugget. (perfect). very warm 96-98 everyday. Very Cheap to eat out.\n\nReview 46:\nCame back to the hotel one evening at midnight, not exactly late by Vegas standards to find there was no valet parking. They were full. Alright, I will do self parking- no problem. Drove up and down garage for 20 minutes , no parking. Go to the gate and the attendant says, here , you can go to our \"overflow\" parking lot, and hands me a ticket to put on my dashboard. When I question her, I find out this lot is a quarter of a mile away, down a creepy street, across another street in some wilderness. So when I ask why can't a valet drive my car and park it there for me, I am told they can't because \"it is not hotel property\". ! I have 3 rooms at this hotel for 2 nights....and the only place to park my car is in some open space a quarter of a mile away from where I am staying. After complaining to manager he offered to comp me breakfast...mind you I had already received coupon for this on check in. If you are driving a nice ride, be warned....I have a old car and I was freaked out....\n\nReview 47:\nWe got a good deal on our flight and hotel and were extremely happy with everything! We loved the pool area and the sharks, we just wish we had more time to enjoy it! We had so much to see in 4 days. Next time we plan to go longer and spend lots more time relaxing at the pool!! The front desk staff were very helpful and very friendly!! We loved it and we love staying on Freemont Street! !\n\nReview 48:\nWe stayed here the weekend after fourth of July. Our rooms were clean and comfortable and very roomy. The bathroom was on the smaller side but they have a vanity in the room so that gave us more space to spread out and get ready. The pool is great. Their location is not a problem for us as we tend to rely on a designated driver when ever we are out anyways so getting downtown was fine. Very nice hotel and everything was very clean. Looking forward to another quick getaway soon.\n\nReview 49:\nwe arrived and had to change our room twice one we had room 1666 not a great number then 2dn room air cinditioner did not work 2rd room aircondition was iffy and non of the sinks or bathtub drained called housekeeping twice and after 1 day same senerio plumbing backed up to a discusting black ooze then air cin filter needed changing and had to run 24/7 to keep the room comfortable aslo had to call housekeeping for suitcase caddy the was non in the room carpets wer also stained and locked safe did not work overall we like the golden nuggett and would try to stay again just kindly bring rooms up to day please continnue to senf coupons D&B Moore\n\nReview 50:\nStayed at the GN during New Year's and again it was a wonderful experience. Wouldn't stay anywhere but the GN anymore. We had a old room in the Carson Tower and had thought about possibly upgrading to the new Rush Tower but decided to save our money (who's really in the rooms that much anyways). Even for an older room it was clean, well maintained, no complaints. Service was great! The only negative thing I can say about GN hotel aside is the Buffet. Go across the street to Fremont and go try to Paradise buffet for only 6.99 for breakfast or Main Street Station for their $6-$7 dollar buffet. The hotel gave us free wrist bands for NYE Fremont party which was awesome! Loved fremont street for out new years celebration!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33456, "query_start_index": 33458, "query_end_index": 33458, "truncation_seperator": "... 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{"id": "295766", "pid": "295766", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe booked our vacation at the Mayan Palace through RCI. I had read many of the reviews on this website and knew to expect the fact that the resort was huge. This didn't bother us, but if you're looking for a small, quaint resort, this isn't the place for you. The grounds were beautiful and wonderfully maintained. Our room was immaculate. The service was impecable. I felt the attention to detail and service was comparable to that which we have experienced on cruise ships. Our room was cleaned twice a day. One evening, after an exhausting day, we had room service, and they even set the table up for us in our room. I have no complaints whatsoever. Our best day was the day that we took the catamaran ride to Tulum. You can book this trip through the hotel. It's a full day trip and nothing but fun--it includes snorkeling, a beach trip, lunch, and an open bar. We loved the town of Playa del Carmen as well--much nicer than Cancun in our opinion. I'd recommend this resort to anyone.\n\nReview 2:\nThese shysters imprisoned my 80 year old parents for 6 hours, refusing them food, water or allowing them to leave until they paid a $7000 deposit. They promised them things like; - they would look after renting their time out (No they don't) - they had a cooling off period where they could get a refund (guess what - NO Address to even get hold of them) , even though they did track them down and followed the procedures - no money back. We involved the consulate, etc, apparently there's a law in mexico where you aren't allowed to sell to seniors ove 75. The consulate took them to court - no luck. Long story short - doesn't matter what they offer - don't go unless you're big enough to push your way out. Be warned.\n\nReview 3:\nWe just returned from a week long stay at the Grand Mayan Palace. Our children aged 17, 14 & 11 were kept busy the entire time - and so were we. Organized (and impromptu) volleyball games were always going on in the pool. There were water basketball, aerobics, water polo etc, etc. The staff were unbelievably courteous and excellent service was available throughout the resort. The walk from the rooms to the pool/restaurants was quite a distance. (shuttle services were also available). We used the walk as a tool to work off some calories from the great restaurants. Although the restaurants were a bit pricey. (My 11 year old was charged $25.00US for the breakfast buffet), there was still an excellent selection. There were plenty of pool chairs, but more shade pallapas are required. The beach is not swimmable due to the coral reef, but the 8,000 sq. meter pool is an ocean in itself! The taxi ride into Playa del Carmen is only 15 minutes away - with many taxis available. The rooms are very clean and spacious. We would all definitaly love to return to this resort again.\n\nReview 4:\nJust returned from a week at the Mayan Palace/cancun. My wife and I had a great time. The place was one of the cleanest resorts that we have ever been to. The staff takes great pride in it's work and everyone was so friendly. The pool is truely awesome. Yes there is construction going on, but the addition of the spa and water park will just enhance the allready great resort. If you're not interested in buying a timeshare, \"JUST SAY NO\". I'm sure we've all heard that before. The resort is large, so some walking is required, or you can take a shuttle. My only complaint is the firmness of the bed. I know some people prefer a firm mattress, but we do not.\n\nReview 5:\nGreat place to stay. The resort has enough restaurants so that you do not really need to go outside, where the traffic just puts anything an hour way anyway.\n\nReview 6:\nThis place is in a beautiful location, but the food is terrible. I guess if you like that all inclusive thing. Most got sick. Unless you got up at 6:30am you could not get a beach chair. There was nothing to do and no shopping. The floors in the hotel were so slippery you could be killed or worse. We upgraded, not much for the upgrade. Very large and hard to get around. Would NEVER go back\n\nReview 7:\nThe Mayan place is between Playa Del Carmen and cost a small fortunre to get to either location. It is very isolated. The restaturants are ok in quality but are extremely overpriced. The Hertz car rental in the lobby should be avoided. We had a very bad experience with it.\n\nReview 8:\nWe just returned from a stay at the Mayan Palace on the Mayan Riviera. Although the facility is beautiful, our vacation was overshadowed by the pushy timeshare salespeople. We were promised a 90 minute presentation that included breakfast. We tried to leave after 2 1/2 hours and managed to be back in our room three hours later after being confronted by four different timeshare salespeople...each more demanding than their predecessor. We were accused of being rude for complaining about the length of the presentation and were badgered to continue answering questions. We delivered a letter of complaint to the manager of the time share department, Mr. Brams Sinclair. The timeshare staff attempted to keep us from delivering the letter and even grabbed me by the backpack as I was walking towards Mr. Sinclair. Mexico is such a beautiful country. It is unfortunate that it is marred by these sleazy timeshare folks.\n\nReview 9:\nI just came back from the Riviera Maya/Mayan Palace. I have to say the place is just wonderful top of the line, great poeple, nice staff, EXCELLENT SHOWS, GREAT FOOD. However, it is just terrible to move around the property! everything seems to be far away!! The parking is a head ache- you will need to wait for a mini-truck/van to transport yourself from building to building after you park your vehicle in the parking areas. The property is safe, at least is my opinion. It is located approx 20 minutes to Playa del Carmen and Cancun. There is a Travel agency on the second floor/front desk area. Intruders, nor outsiders will ever be around nor allowed in the surroundings of the property. In my opinion just rent a car and you will be fine, enjoy the Mayan Palace, there is a lot to offer, especially the night shows, and the pool partys every night!! !\n\nReview 10:\nWe arrived here after spending one week at the Moon Palace in the Presidential Suite to spend a week in a two bedroom suite here. The first suite they gave us reeked of mold and mildew, so bad we couldn't stay in the room to wait for luggage. Complained and they moved us to one of the newer buildings. the living room here was a little better but the bedrooms still reeked. Had to sleep in a surgical mask I had brought for the plane. The mosguitoes were so bad we had to spray before we could walk out of the room. We complained again the next morning and upgraded to the Grand Mayan next door. If this had not been an option Iwould have checked out and returned to Moon Palace. Don't ever stay here. Ladies bathroom at the pool didn't even have a seat on the toilet. Grounds were not cared for, old pool furniture. Everything looked neglected.\n\nReview 11:\nThe resort staff was terrible, the grounds were in poor repair. The hotel lied to us on several occasions and gave us terrible service. The hotel van slammed into me and the hotel lied about the situation and did not offer anything but a free breakfast. This is the worst hotel for service, grounds, rooms, and food.\n\nReview 12:\n1st time in Mexico 2 years ago.Somewhat scared hearing about how Mexico was. It was far from the truth, place was amazing, room was over the top. Yes I admit walking to/from pool was tiring and weather humid but pool, spa and restaurants rocked. I bought a time share there when we stayed.We just booked for Aug 2012. Can't wait to relax in pool, drink at poolside bar and hit Playa Del Carmen at night.\n\nReview 13:\nMy boyfriend and I just returned from vacation at the Iberostar Paraiso del mar in Riviera Maya(awesome!!!!!) We were sucked into agreeing to a \"90 minute\" presentation at the Mayan Palace at the ferry in Cozumel by some sales rep with a \"pregnant wife\" who needed the 30$ commission. Since we were just next door, it sounded ok and we were to get $132.00 for listening. BIG MISTAKE!!! We had to listen to highpressure, insulting women (manager Tracy was the worst-how this place can employ these people is beyond me. Very rude, very slimy. The place is ugly,too. Looks like a maximum security prison. They even had us pay our own tip for the breakfast. The only way we got out after 3hours was a fight broke out and they had to throw out some other sucker like us who finally snapped under all the disgusting sales pressure. STAY AWAY from these people. How they sleep at night is beyond me.\n\nReview 14:\nStayed from 1/21-1/29...Paid for an extra night which is very costly, even as an owner. Enjoyed the weather, staff, rooms and new spa/gym facility. Hotel needs to work out some kinks and improve conditions for older, disabled and little kids. Great distances to walk and shuttle buses on property circle very infrequently. No place to sit while waiting for shuttle or along looong paths to beach, restaurants, spa, etc. Beach is not usable for swimming. Can sit on beach and walk along beach to an area that is more swimable, but it is not an easy or quick walk. Expensive taxis into towns. We rented a car which was easy to park in Playa Del Carmen, which is a very nice town for restaurants, strolling and shopping. Our room keys never worked tho we changed them 3 times. Fortunately the room that we connected with had a working key, but this was a bit of an inconvenience. Overall, we enjoyed ourselves but we would hesitate to go back until we hear of improvements to the problems stated above.\n\nReview 15:\nPlease don't believe any of the negative reviews you may have read. I have traveled to many different resorts in different countries and the Mayan Palace Riviera Maya is the absolute best! Everyone there is so knowledgable and pleasant to talk to. The pool is unreal and spending the day in the water, or under a comfy palpa is so peaceful. The restaurants were all delicious and the deals on drinks during happy hour were great! For those people who complained about being too far away from the water, you must be lazy. We were located in building 15 (there are 21 buildings) and walking from our room to the pool took about 5 minutes, and the scenery was wonderful. Every detail about our trip was incredible, and this was by far the greatest vacation I have ever been on. If you get a chance to go, I hope you take it. You will not be disappointed at all!\n\nReview 16:\nThe Mayan Palace is a vaction ownership property with a golf course, entertainment on site & a variety of food choices. The pool area is very nice but many people have a tendency to keep the cabanas all day. The spa is very nice but is extra as is some of the entertainment. Overall it is a very nice place. I imagine it is pretty hard to get an ocean view as there are very little rooms of this type due to its design to avoid wind damage the rooms are generally away from the ocean side.\n\nReview 17:\nJust got back from our week vacation, we loved this place because is big, not the typical hotel where you just take the elevator up and you are at your room or go down and you are at the lobby and walk to the pool. Do not worry about the pool being far away as other comments says, they have a little train that takes you from your rooms to the lobby and to the pool, I really found this place very relaxing. Huge pool, live music at night, nice place for family with kids, very clean and very friendly staff. We also stayed at the Hilton in Cancun \u2013 very beautiful but can not be compared to all the nice things you can do at the Mayan Palace. The beach is rocky - but the beach at the Hilton was not the best either for being at the Hotel Zone in Cancun. So stop reading the negative things about the hotel, go \u2013 have fun and Relax\u2026if you want to go to a nicer beach just drive 5 minutes and you will find it.\n\nReview 18:\nOur family had a two bedroom suite in building #4 and had a great time here. The accommodations were clean and comfy and the staff was top rate. The restaurants on the resort offered a wide option of foods although somewhat overpriced, we enjoyed the buffet and shows for 300-400 pesos depending on the night and menu. The pool is great and happy hour is the best time to buy a few extra beers for the fridge in the room. The beach is very rocky but with their pool its less of an issue. A few hints: Make sure to e-mail them your arrival time so they add you to the bus list (we didn't but still managed to get on) Reserve a bed cabana a day in advance as its free if you spend 350 pesos. Pool service is poor at best as they only had two servers for the whole pool and beach and it could take a long time to place an order and receive it.\n\nReview 19:\nWe have stayed at this resort 3 times! We love the large pool complex! We had a 2 bedroom unit that sleeps 8. There are 2 bathrooms, one room with a king, one with 2 queens, and best of all the living room has 2 sofas that open to 4 single beds. This is perfect for a family with children who do not like to share a bed! The hotel is well located to visit many tourist attractions such as Xel Ha, Xcaret, Tulum , Coba and to drive into Playa del Carmen for dinner. Or, you can just relax at the resort, which has several restaurants.\n\nReview 20:\nOne of the best pools I've been to, you never feel crowded, because it's so large. The Staff are friendly and the grounds are immaculate. Even though it's a time share place, they aren't pushy. We will go back, but next time we'll rent a car at the airport. You can get around without it, it's just more convenient.\n\nReview 21:\nThe resort is absolutely beautiful, and the service was phenomenal. The staff could not do enough for you. We were there as Hurricane Rina was approaching, and the hotel did a brilliant job of keeping us posted as to the status of the storm and what they were doing to prepare for our safety. A plus for us was a $300 food and beverage credit from RCI at certain restaurants. That certainly helped the bottom line. The food at very restaurant was wonderful. Even food service was a great experience. As many had mentioned, the pools and pool service were fabulous. The shuttle into Playa del Carmen at 50 pesos each way was a great deal. We shopped at the Walmart there in preparation for the hurricane. We were in building 8, right next to the main lobby. We found this building very convenient to walk to the pool or take the shuttle to the pool/restaurants if we wanted this option. The only negative was the hard beds and pillows. The room was a little musty, but I think this is typical of the tropics, especially when a hurricane is on the way!\n\nReview 22:\nI unfortunately wasted 6 hours of a 5 day vacation listening to the saleman at the Mayan Palace after being tricked and lied to in order to get me to attend the \"Free Breakfast\". These are the worst form of EST trained salesman that hold you captive until you become loud and abusive JUST TO HAVE THEM LET YOU GO. It is a SCAM and I am surprised they are allowed to go on this way tricking tourists. Avoid the Mayan Palace at ALL COSTS.\n\nReview 23:\nIf you like walking long distances, than this resort is for you, because you will be walking and walking to get anywhere in this resort. First the good points. Service is great, the food is actually the best I've tested (been to 10 other Cancun Resorts) in the area, the Pool is the biggest and by far best pool in all cancun/ Maya Riviera. Now for the bad points. No Beach, rooms are so far away it will take you 20 minutes to get to where you can take a buggy to get you to the pool. Usually another 10 minutes to wait for that buggy and a 10 minute drive. So make sure you don't forget a thing. The entertainment is stale at best, the nightly shows are stale and laking originality. You will need a car to leave the resort (30 minutes from Cancun and 20 minutes from Playa del Carmen). In conclution, if you like walking, this is your hotel. But can you take it for more than a couple of days? After two, I was willing to trade my room for any hotel that was close to the beach, and I do mean any hotel.\n\nReview 24:\nI have visited both the Grand Mayan in Cancun and the Mayan Palace in Nuevo Vallarta and had a wonderful time on both occassions. The Cancun property is actually closer to Playa which in my opinion is far superior to Cancun. The Nuevo property is a bit out of the way but much more peaceful than Puerto plus you can take a taxi into Puerto on a few occassions to dine and shop. The food is good at both resorts and is equivalant to Olive Garden or Chili's in price (ask for salsa mexicana and chips at every meal and you can never go wrong!!) I have travleled the world and stayed in some of the finest hotels in London, Venice, Paris, Zurich, Luzern and New York. My expectations are high and my experiences at both of the Mayan Palaces I have generally been pleased. My feeling is if you cannot manage to enjoy yourself at the Mayan Palace you probably should use your vacation money to see a therapist or perhaps get your medication adjusted. Just avoid the sales presentation and you should return home with a smile and a darker shade of skin.\n\nReview 25:\nWe just got back from a week stay at the Grand Mayan. It will be really nice when they complete it. Construction all over the place. The service is great, no hassles anywhere. The golf course is a par 3 and a little challenging. This is a \"no cash\" establishment so tips are already included in everything from food to drinks by the pool and it all goes on your credit card. It is very spread out so be ready to walk, or wait for the shuttle to take you to the lobby and then wait for the cart to take you wherever you want to go. We took the bus to Playa - MUCH cheaper than a taxi and not a problem. We were disappointed in the beach - it is very rocky, but all in all, it was a great vacation.\n\nReview 26:\nThe room were good, but not great. There is a very nice swimming pool, but the beach is so rocky that you have to walk 10 minutes to take a swin. No rooms have beach view. The service was not always good and price of everything were very expensive and you have no choice but to pay unless you have a car (14 Km to Playa del Carmen). Some actitud were very inadequate. For instance they send you the bill the day before you leave, automatically charging for a lost key and 3 lost towels a 30 USD each, saying that it will be reverse in case you bring the items back the last day. It is not a correct actitud for a 5 stars hotel. Afortunately we had a car and pay very little for the room, otherwise we would have been very dispointed. Listed price are the same than the Moon Palace in Cancun (not related to the Mayan Palace), which is far superior in all aspects and is all inclusive for the same price. Moon Palace 10/10, Mayan Palace 3/10.\n\nReview 27:\nI had to write this review because after reading some of the others, I approached our trip with trepidation. It was absolutely FABULOUS. The resort is huge; it is best to try to stay in buildings 1-7. The staff was courteous, efficient and friendly. Activities were fun and the place was very clean. The bed is hard, but ask them for an egg crate topper and it solves the problem. Happy Hour at the pool is 11-1, then there is a drink of the day for 2 for 1. The food was great at Balche, mayan wraps were our downfall. Havana Moon was excellent. There is a wine bar and happy hour from 7-8 pm. The buffets were excellent and the shows great. It was too much food for us. The gym was terrific. It took 20 minutes to get to Walmart (we had a car) and Playa del Carmen was great shopping and eating and safe. Go to Tulum, Akumal, Coba if you can. Snorkel trip from the hotel was rough, but snorkeling at Akumal was terrific.\n\nReview 28:\nOur hotel experience was awful. The staff at the hotel including the manager were very,very rude. The walls are so thing that you can here everything from the hallway and next door at all hours of the day and night! The shower pressure was very, very low and we cold not get warm water. You can only get a chair by the pool if you get there at 5-6 in the morning and put towels down. The pool water is freezing cold and you can not go in the ocean because it is so rocky. The is no outdoor hot tub and to use the gym costs $40! You are about an hour away from Cancun and it costs over $40 for two people to get there from the hotel! I got food posioning from the room service and was sick for over three days! The hotel basically said \"tough ----!\" There is construction everywhere meaking the whole hotel loud and dusty all day and night! I would not recommend this hotel to anybody. FOR YOUR OWN SAKE... DO NOT STAY HERE!\n\nReview 29:\nWe visited this resort in December 2011. There is NO BEACH!!! Even walking there isn't nice. And you can't swim there at all.I'got the impression that the resort desperately needs money to fix their beach. Thas's why they are really pushing to sell their time share. The birds were stealling food and sugar at the restarants, walking on the tables (probably pooping also). It's not sanitary.\n\nReview 30:\nThe absolute worst location and staff I have ever had the pleasure of visiting. Stay home, Time share is the worst experience you will ever endure, facilities are aparace at best. Overall a horrible experience.\n\nReview 31:\nMe and my wife were on our honeymoon. We went to the Mayan Palace for a time share presentation In which they promised to take 90 minutes of our time. After listening to the presentation with $70,000 price what a joke that was. We told the salesman no atleast 4 or 5 times, he proceeded to get a manger. Upon arriving the manager explained the guy is a salesman he is trained to sell. After four NO's I told the manager no for the final time which upset him. He explained that he worked for one of the most powerful men in the world and that they owned the police force in the town, as a threat to us. At that point I was disgusted and explained that I would not take the deal for free. After spending 5 hours there we finally got a taxi back to our hotel. Beware fo this place it is a scam and is very deceitful.\n\nReview 32:\nIf you only get a two bed room (vs. a room with a kitchen), you will know what it feels like to live in a minimum security prison: No room to move about, no view, and the tv gives the only clue that you are in Mexico. The Ocean Beach had a red flag for 9 out of 9 days we were there (look but don't swim). The pool was so warm, you dare not submerge your head. To cool off you had to come out of the pool. With all due respect, the non-commissioned workers were very attentive and warm. If you are comfortable with traveling hundreds/thousands of miles to be comforted in the same way you could be at a hotel a few miles from your home, than this is the place for you. If you want a taste of Mexico stay away from this resort. Every place is centrally located - a local grocery store is 40 minutes away (Playa del Carmen). Consider exploring The Fisherman in Playa Del Carmen if you want it all.\n\nReview 33:\nWe just returned from the Mayan Palace on Saturday. My father in law gave us the trip as a honeymoon. We stayed in Building 9 and it was a short walk to the pool, beach and food. The pools were amazing and the food was great. Ther service was awesome and they did speak english. Our room was fine and I have read reviews of mold and a musty smell but we had none of that. The bed was clean and the room temp at night was fine..some nights we slept above the covers so I don't know how these people could be so cold. The snorkling trip thru the resort was a good time. Our guide Fabian was fantastic. I never saw a bug or got any bug bites so that was cool. Also watch out walking to the pool that you don't step on the lizards because they are everywhere. Overall the pool is great, the service is great, and the food was great. The only advise I would give is stay at least in buildings 1-9. They have shuttles and I know a few people were upset because the end buildings could be a long walk.\n\nReview 34:\nWe read mixed reviews of the Mayan Palace so we were pleasantly surprised with the rooms & grounds. The rooms were very clean & ot run down at all. The beds are very firm but that's no problem. The pools are plentiful, the grounds beautiful, the resturants plentiful. The only comment I wished I would have listened to was to bring a \"paring knife\". The utensils are very limited. The staff is very nice & helpful. Do stay in buildings 1-8. The lower the #, the closer to the pool. We didn't ming the 1/8 mi walk to the pool b/c it's on a windy sidewalk which is surrounded by jungle like foilage. We are still here as I type & enjoying it immensly!\n\nReview 35:\nThe Mayan Palace Discover the dream program is nothing like it is described. Once we received the packet containing all the details and begain searching for available resorts in locations we wanted to visit there were none. If you are reading this it is because you probably have already bought into the nightmare at a considerable sum of money. If you search yahoo under \"Discover the dream\" look for a listing \"Solve your Mayn Escape / Discover the Dream Problem\". This will give you an email address to the Mexican government and a contract point with someone that has successfully obtain a refund.\n\nReview 36:\nI have never in my life experienced such a nightmare. From the moment I stepped off the airplane my girlfriend and our two guests were lied to, stolen from and mislead. We were offered \"smoke\" and \"blow\" (marijuana/cocaine) at the resort by one of the room service personnel. My girlfriend and one of our female guests were harassed by some of the construction workers while walking to the pool area. We paid over $50 for two chicken sandwiches, 3 alcohol drinks and ice water. Paid over $30 for breakfast each morning. The room we stayed in had no coffee maker, no refrigerator and the worst view. We left 4 days early and spent over $400 to have our airplane tickets changed...which actually saved us money because for the 3 1/2 days we were there cost us over $1000 charged to our room. On the way home we started a journal of our experience and so far have 3 pages of a legal pad full and that\u2019s only through the 2nd day. PLEASEEEEEE if you ever decide to travel to Mexico feel free to contact me.\n\nReview 37:\nNever ever, ever agree to a sales/time share presentation here or any time-share resort unless you are a masochist of the highest degree. Never give your credit card imprint (I pay cash when I leave) as they sold my info and someone in Cancun used it after I left ! Never leave any money or valuables in your room as it will disappear ! All by experience folks. Do what you feel is right, TELL them what YOU will and will not do in very direct terms and they will leave you alone. If necessary tell again. Tip the people you need and all will be well. Frank\n\nReview 38:\nThe place was great and all was good until we checked out and found a 65.00 charge for a mexican Dinner show that we did not attend. We told them about it, they promised to credit our card, and when we received the bill, it was not taken off. Now I have to deal with this from the US.\n\nReview 39:\nI was a little worried about booking this property through RCI after reading the reviews, but found the negative postings to be wrong. Both my husband loved this property and recommend it. The staff could not have been more helpful. The room, a one bedroom was immaculate. The distances required some shuttle rides but they always seemed to be available. We stopped at Walmart in Playa on the way from the airport. The stop cost $30.00 for our private driver to wait but it was worth it, as it allowed us to save a great deal of money by doing some light meal preperations. The Mexican dinner on Thursday at the buffet restaurant was great. The palapa rental was a great way to spend the day at the pool. You just have to be willing to get up early to reserve one. The cost of the rental covers $30.00 worth of food and drink at the pool. just be sure that upon check-out you present your vouchers and the total will be deducted from your bill.\n\nReview 40:\nRooms were beautiful, food was excellent, pool was incredible! but...power outages every night, lots of mosquitos & pressure to upgrade timeshare. did go to presentation but did not recieve what was promised. no pay-phones on site, expensive to use phone card($1/min.local-$3+/min.LD). only 3 resturants on site (not inclusive), next city is 30 miles out, you're on your own to get there. be careful, every attempt is made to rip you off by cab bus & vans. don't buy excursions from hotel, the price is double, go to downtown cancun or playa de carmen to purchase. exchange your money off hotel site, better rate, then pay bill in pesos, not usd. keep every reciept, to check your charges!! Finally relaxed after learned the game. Will not return to this particular resort but will return to the cancun area.\n\nReview 41:\nWe stayed at the Mayan Palace in a self catering room as we had a family of 6. The rooms were enormous with a seperate dining room / living room area. The pools and the beach were lovely and all the staff were helpful and friendly. We enjoyed seeing various animals around the resort plus lots of brightly coloured birds.\n\nReview 42:\nMy family and I have been to this resort twice, and I must say the service and accommodations were impeccable each time. Both of my children love to swimso we rented palapas almost everyday for more relaxation time and the extra cost was worth it! The only problem was with the restaurants and small stores that they have near the pools are outrageously priced but if you are looking for a quick few things it is convenient( if you are doubting me right now you should know that I used to live here in mexico as a travel student). I suggest that you stop in playa del Carmen (using your own rental car because it makes the travel easier) and get a few groceries for snacks and breakfast if you are going to go out for your other meals. They do have a Walmart but it isn't the cleanest so I suggest going to the Chedraui they have great fresh food at very reasonable prices. Don't be alarmed by their eggs and other items that may not be refrigerated because they are safe to eat. Make sure to visit Xel Ha!\n\nReview 43:\nMy only complant is the regular Mayan Palace room furniture is showing its wear. I have been an owner for 10 years , love the property and the amazing pool. the staff is exceptional / warm friendly , and very helpful. The resturants are great/ moderatly priced,snack bar, grocery store and gift shop. you won't go hungrey and it won't bust your budget. Going back in March\n\nReview 44:\nThis resort is the worst for time share scams. If you say no to the time share they try to sell you a membership to Great Vacations Club which is even a bigger scam. Don't go, Stay clear. They are huge rip offs.\n\nReview 45:\nThe resort is great! The kids loved it and so did we. It is beautiful. The pool, kids activities, bars, gym, restarauants are all very nice. The happy hour and drink specials are very nice to have. However, the worst Part - very high pressure Timeshare sales deprtment. Beware and don't go unless you are really intrested in buying one! It took 5 hrs of our day and ruined our day. Best advise - Enjoy the resort SKIP the sales presentation.\n\nReview 46:\nthis was a wonderful experience. we had a perfect week. service was the best. we used thre pool everyday. the weather was perfect. the food was excellent. we had no problems getting a cabbana. we rented a car, but wouldn't bothert the next time. check in was a breeze. we told them we weren't interested in a time share talk, and they never asked again. the rooms were clean and nicely decorated. we had no oven but everything else. we took 2 friends with us and were pleasently surized at the accomidations. we will deffinatly return next year. i don't know what happened with others to make them have a less than perfect time, but we sure did! !\n\nReview 47:\nWe trusted our valuables to the locked room safe. A member of the hotel staff (no other possibility) stole the room key and somehow accessed the room safe and stole our cash. We were stonewalled and the management offered a fruit basket for our next stay! The rooms have no view and there is a long hike to the pool area. The beach is sandy but no way to get over the rocks to the water. This trip was disappointing and we were ripped off literaly. Never consider this hotel for a Cancun vacation.\n\nReview 48:\nThere are so many reasons this resort is TOO much hassle. If you want to have to wait in line to take a shuttle to get to the pool, your room, the lobby, or anywhere this IS the place for you. If you want a relaxing, ease filled vacation, this IS NOT the place for you. It is clean, but everything is overpriced. The people are courteous, but not what I consider friendly. They see too many people come and go to put any extra effort into making your stay better. They are not mean, but they are definitely not personable. Quality of food in the resort does not match the price. We had much better food away. Kitchen is very limited so don't count on cooking much. We would not return or recommend this resort. We prefer better units, better equipped kitchens, personable staff--and we get all of this at several other places we usually go.\n\nReview 49:\nMy wife and I couldn't believe the smell and disrepair of our room. Broken door lock, safe never worked after 3 requests to fix, the pillows were so old and used they smelled like urine, the first 2\" of the fridge were all rusted out, all but 1 of the curtain pullers were broken, the furniture had holes in it and smelled from 10 years of wet suits and sweat, curtains had mold or dirt on them, only some things worked on the microwave, only when I threatend to cancel my upgrade was I told this room should not have been rented out. So what are the maintenance fees for? I really regret upgrading and doing more business with the management, they do not deliver as promised, contracted.\n\nReview 50:\nwe just transfered to this resort from another and are staying at the resort feb 12-19th. it is large, the rooms seem to smell and are noisy and have very poor sound proofing. the tours are more expensive then what we saw at other resorts last weeki. you cannot pay cash for items on site and my general impression is that there are many other resorts that have better value. having to pay for internet access was it for me. when we enquired about having nearby friends join us we were told it would cost fifty USD per person to let them on the property. Lots of other choices elsewhere\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35040, "query_start_index": 35042, "query_end_index": 35042, "truncation_seperator": "... 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{"id": "185331", "pid": "185331", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat hotel in Playacar which is a private gated community. The viva is a small resort and is older but well maintained. The AI program is great with a good selection of food at all times. The buffets were the best as the sit down restaurants were not that good with limited selection.\n\nReview 2:\nMy biggest problem with this hotel is the poor quality of the food. Some of it was so overcooked, it was inedible. I ate better in the Navy. If you like chicken, you better like the dark meat - because that's all they serve! I was there for a week and was only allowed to eat in one of their retaurants on 3 occasions. The rest of the tme, you had to eat at their buffett. Basically, you're forced to eat at the, non air conditioned, buffet 70% - of the time! Yuk! You can only have one beach towell per person per day and there is no beach or poolside drink/food service! I saw many housekeeping carts, and never saw any replacement glasses for the rooms. Makes you wonder how they clean the glasses?? The staff was pleasant but incapable of deviating from the stringent rules placed upon them by management. The Spa is a joke! Go across the street to the Playacar Golf and Spa Resort. The rooms are spartan with deferred maintenance and the air conditioning was never able to cool the room below 74 degrees. The TV was a 15-incher with rotten reception!\n\nReview 3:\nMy husband and I have just returned from a two week holiday at the Viva Wyndham Azteca. The Hotel was wonderful in every way.... The rooms were very spacious and immaculate, we had a king size bed and it was very comfortable with a good matress. The bathroom was lovely, very large with beautiful natural stone tiles. The pool area was lovely, and very clean, plenty of shade & sunbeds. There is no swim up bar but it is very close by! The food was delicious, make use of the a la carte restaurtants, there is a Chinese, Mexican and Italian, I would say the Chinese was the best but they are all very good. There is also a snack bar by the pool serving food all day, pizza, chips, nachos, burgers etc. The staff were very friendly and can't do enough for you. The beach was okay, still very eroded from Wilma which is a shame but can't be helped. I can't fault this hotel in any way and if I do return to Mexico I would stay there again.\n\nReview 4:\nGood location in Playacar, 15 min walk to Playa del Cramen. Very nice beach, but not any better as any in the neighborhood resorts, plus the pool, average by the size and appearance. Rooms, spacious but not quite clean - I mean, through 7 days of stay I've killed 3 cockroaches. Food, kind oh blunt. If anybody is looking for the genuine Mexican/Mayan cuisine, well, this not the place. Entertainment, practically does not exist, except for the kind of dog and pony shows in the pool or a la playa, and horrible low class disco music originated in Germany or so. But, on the plus side, I've visited few places that I dream`t of : Chichen Itza, Coba, Tulum , and Cozumel\n\nReview 5:\nThe biggest problem with this resort is that it seems the management hadn't finished Hotel Hospitality 101. From booking to transportation to check-in to problem resolution the whole experience was disappointing. We were treated as 2nd class. Amenities were NOT as stated on their website. Room lacked tissues, clock, toiletries, robes, horrible lighting, tried to charge us for the in-room safe use. The entertainment seemed grade school quality. Restaurants were not exceptional. Best part about this resort was the friendly staff. Everyone said \"Hola!\" all the time. May have potential if management finishes their degree in Hotel Management.\n\nReview 6:\nThis was our first visit to this lovely all-inclusive resort, Jan 4-18, 2012. Beautiful grounds, immaculate in every way, and from rooms to grounds always evident were the housekeeping and maintenance staff working at keeping it that way. All the Azteca staff are very friendly and we were always greeted with a smile and a \"hola\". This is a smaller resort (which is always our preference), cozy and very relaxing, with many photo ops on the grounds and on the beach, which is also beautiful. We were on the second floor of the 2000 building which allowed us to enjoy a view of the grounds and the warm night breezes with patio doors open. Buffet food good, great variety for all meals, and Italian a la carte was our favourite. Special thanks to the animation young people (Enzo, Christel, Martin, Carolina, Martina), the bar staff, (Luis, Roberto), and Buffet supervisor (Jose and his staff), who made our trip so enjoyable. We hope to make a return visit next winter.\n\nReview 7:\nI was at the Azteca last year and it was great , This year the place was not the same. the food was not as good a the year before, The staff were not as happy as they were before. I was told that there was a chang of management and the resort is not as good as before. I was very sad that a great place has gone down hill because of the economy. Iam sorry but that was the end of cancun at viva azteca.\n\nReview 8:\nWe booked this holiday through Sears Travel, mainly to get the flight times, knowing that it was rated as a 4 star. It should be rated as a 2-star, torn down and and re-built, or at least gutted and renovated completely, including the beach. We stayed one night and checked out the next morning and went to the Blue Bay Grand Esmeralda for the rest of the week. (We had been at the Esmeralda in November). Hard beds, towels torn & frayed, bathroom was something out of the 50's, paint and furniture chipping everywhere, the TV looked like it was the first colour TV to ever see Mexico. Food was too pedestrian to even comment. Do not stay here.\n\nReview 9:\nWe stayed at the Azteca on Feb 10th, 2006 for 6 nights. The buffets were excellent and the staff were very nice. The beach was also bigger and less crowded then the Wyndham Maya which we stayed at in 2005. The problems we had were that we didn't have any hot water for the whole time we were there. We tried to have them fix the problem, but nothing helped. We also had to change rooms because they put us in a wing where they were building 3 new rooms. The area was very loud and the dust was everywhere. We will not stay there again. I would reccommend the Wyndham Maya.\n\nReview 10:\nClean room, no elevators. Old resort. Great beach, Good Italian Restaurant. Terrible buffet. Limited access to the restaurants. 5 hours free Internet. No shuttle. $5 cab to Playa.\n\nReview 11:\nYou get what you pay for, so why not spend the extra $50 a day and go to another resort! trust me, don't fly all the way to mexico and stay at this resort! It's just not up to par, unless you enjoy the motel 6 with very bad food. There was even grafitti on the wall in our room! The staff is very nice though.\n\nReview 12:\nMy daughter her two children and myself stayed here in May for 2 weeks and I cannot fault anything!! The food, room service, and especially the staff were excellent The Kids Club was the best we have encountered and I have a picture of the beach front/sea as my screen saver We were lucky to have a good room on the opposite side to the building works so we were not troubled at all Am hopeful that Emily did not wash the beach away and all is functioning as usual Would look forward to a return visit\n\nReview 13:\nEverything about the resort was very good and in some cases excellent. The over-all cleanliness and atmosphere was excellent. Even the beach sand was impeccable. The staff was very helpful and friendly.\n\nReview 14:\nThe beds were hard as bricks, never understood why the ice buckets were in the room, there were no ice machines and could not get ice. The staff had a dont care attitude about everything. Don't ask for water in your room if you drink the 2 bottles in your minibar you will be required to pay for them. If you get soap consider yourself very lucky. The omelet bar was good for breakfast but would not eat dinner there, go into town.\n\nReview 15:\nParadise!! Of course this part of Mexcio is paradise but the hotel was too! Nice and spacious rooms, clean and nice pool and very good service! Food could have been better though but we always found something we enjoyed :) And the cocktails.. they where the best! We really liked the fact that this hotel was not as big as the other hotels.\n\nReview 16:\nComes with your previleges the restaurants of the viva Windham Maya (5 stars), which are finer then the Azteca. the Azteca is 5-7 minutes away on foot. It has the best beach (and water) at Playa Del Carmen. It's faster to get to playa Del Carmen by bicycle (rented for free at the lobby) then by taxi (5$) There's plenty of activities for the family, young and old. The entertainement staff speak up to 5 langagues. (Spanish, English, French, Italian, German) and are really energenic . Beds are confortable. Don't settle for a first floor room bcs of the mildew and strong humidity level (nothig dries up) Best money a trip can buy.\n\nReview 17:\nWe have just returned from 2 weeks at the Viva Azteca and it was great. The hotel was excellant. The food was great, the main restaurant always had a carvery and lots of choice at night, and plenty of Pasta and Pizza for kids. Breakfast was good with freshly made omlettes. The snack bar by the pool was good. The pool is big with plenty of sunbeds. This is right on the beach which has nice soft white sand. The location of the hotel is good having only a 20 minute walk to playa del carmen or a 5 minute walk to playacar. We travelled with 2 children aged 4 and 7 and they loved it. The evening entertainment is good with a show everynight. The entertainment team are fantastic they are so bubbly all day. I would recommend this hotel to anyone with a young family\n\nReview 18:\nStayed at this resort from march 16-23 it was very clean a little trouble getting your room food was good staff was great especially Manuel Luis Oliver Manuel was so special he was the bellboy and he helped us so much he speaks very good english so any questions we had he give us alot of information pool was great luis is at the pool bar our stay there was pleasant i would return to this resort three girls from nova scotia canada\n\nReview 19:\nWe went with our two kids ages 7 and 9. We just had the best time. Yes it was hot but we enjoyed the hotel and the staff so much. They were excellent! Full of engery and very tallented. My kids had the time of there life. They went into the kids club for the day and did all kinds of things. Tennis, tresure hunt , ping pong, games. They loved it. That gave my husband and I time to ride bikes in town and sleep on the beach and just relax. But we could do that anyway with the kids it was a very safe place and I felt very comfertable not having the kids by my side at every minute. They would be having ice cream and a frozen drink with the friends that they met and having a ball. Book reservations at all the ones that you can they very excellent and air conditioned. The buffet was nice and convinet. You never went hungry. Can't say enough nice things about our stay.\n\nReview 20:\nWent to the Azteca for a quick, extended, birthday, weekend vacation. The quick and dirty is that it is not worth the $240 per night advertised price. We paid $100 per night per couple and we got what we paid for. We had several issues from the get go, key not working, safe not working, strong odor (chemical) in room, credit card machine not functioning properly and room had 2 queen beds and we requested 1 king. The staff was very nice and tried to fix the problems but was unable to fix all of the issues. The beach was great and the ocean infront was protected by large black bags filled with sand. No drink/food service on the beach??? I found the food to be fair. The Bamboo restaurant was marginal, stay away from the seafood. The pool bar had some \"food\". The staff was very nice but their failed attempt to fix the initial problems was a constant remonder to me that I made a bad decision for my wife's 40th birthday.\n\nReview 21:\nWe just came back from the Wyndham Azteca and we had a great time. We have two kids and they can't wait to go back next year. The staff is always friendly and ready to serve you. Our daughter got sick and the doctor who came after hours wanted to charge us more than was established by the hotel, and even though we paid him, the hotel gave us the credit. One advice: if you get sick because of the food, you might not need to call the doctor right away, just ask in the BAR for a \"suero\" and drink it. It is amazing how fast your stomach will go back to normal. This goes especially for kids, adults can tolerate the water and a different food much better. The best place to take the kids is XCARET, go early and snorkle in the river, visit the Aquarium, go to the beach, ride a boat, enjoy the turtles (huge ones) and stay late to see the show to learn about Mexican history, traditions, music, culture and more. Have fun in Mexico!! !\n\nReview 22:\nFirst of all let me begin by saying that we had an excellent time. My husband and our three children ages 7,3 and 1 stayed at Viva Azteca from June 10-13. When we first arrived, we were upgraded to an oceanview room for no appararent reason - so that was a beautiful beginning. The beach was gorgeous, never a chair shortage, only a chair with shade shortage. The staff was absolutely wonderful from Housekeeping all the way to the waiters at the restaurant! My only suggestion is to eat at the Bambu restaurant everyday b/c El Nopal is not all that great, you will get full and you will run across some tasty dishes but it was not Americanized at all and the kids didn't care for it at all. All of the other guest were very happy and friendly, we met several great families that made our trip very nice. If you want a nice, clean affordable family friendly resort to stay at in Mexico, this is the one. We will definitely stay there again!\n\nReview 23:\nLack of choice of food low quality it is worst on the Spool patio only if you enjoy pizza every day 1 of the 3 restaurant is OK Beach chairs not supposed to be seserved but in fact if you dont reserve early you may end up on a broken chair at a bad spot Many chairs are being reserved but not used until 10:30 AM. Near the pool simply no chair is available Noisy beach many boats fuel smell Mexican staff is always nice and s miling You can find much better for the same price at the best this is a 3\u00bd, the pool is very small People that say it was excellent should experience other places around they would be surprize to see the difference.\n\nReview 24:\nWe just came back in Europe one week before because EMILY destroy our hotel ! this hotel was marvelous ! Everybody friendly and the staff also ! We was obliged to leave our room to a another room securised during Emily. It was horrible during 8 hours! the staff do everythings they can to help us (some of them haven't a home now!) and they made the best they can for us !!! Now we are crying when we thing about those people who was obliged to live, about the magical beach .... Sure, there is a new construction next door, but il we asked to change room, they give us another one in bulding number 2 just in front the pool and view on the sea-side! when I will have enough money, I'll retourn to same hotel and visit this marvelous country. So, excuse me if my english isn't good ... I Speak French... Sorry, I don't have photo now, but later ...\n\nReview 25:\nThe staff at this hotel are friendly and fun! Kudos to every staff member we interacted with, they had a smile and were helpful and pleasant. Unfortunately, for the price we paid, I expected better food and colder beverages. Our group of 8 found the meals to be very bland and generic, even at the restaraunts. We also found the beverages (including the beer) to be warm and served only in plastic cups. No beach service of food or beverages is available, so no buckets of beer here. also, the treadmill which has been broken for a while is still broken.\n\nReview 26:\nIn May of this year, my friend and I took a much needed vacation to Playa del Carmen. Our stay at the Viva Azteca was perfect. The food was always fresh, and always delicious. Whether at the restaurants, buffet, or 24hour snack bar, there was always something to everyone's liking. But more importantly, the staff were great. I have never stayed at a North American hotel with service like this. Anything you needed, they got it right away, and always with a smile. The beaches all along the shore were have been washed out from all the storms. But everynight they have workers fixing up the beaches for the next day. If you are twenty somethings like my friend and I, Playa del Carmen is a great place to go. You can relax during the day, and then head into the town (5mins by cab) and hit all the clubs, restaurants and shops. You may consider staying at the sister resort, Viva Maya, as it has a younger crowd and a night club.\n\nReview 27:\nI really enjoyed my stay here. We were really lucky with the weather, it got hotter and hotter every day. The food was great and you could basically eat or drink whenever you wanted with a snack bar open 24 hours .The staff were amazing with lots of energy. There were nightly shows aswell as dance competitions, cookery and spanish lessons and not forgetting tequila volleyball! The rooms were average but comfortable enough, the pool could have been bigger but you can use the pool at the Maya which has a great beach also. The only thing i was disappointed about was chichen itsa. I really wanted to go and I was under the impression it was close by, but it was a 3 hour drive there and a 3 hour drive back, so we decided against this. Instead we went to Tulum to see the mayan ruins there, and I was really impressed, loved it! The only thing I would change would be the duration of my stay, was only there for 5 nights!\n\nReview 28:\nReason......I would not stay here because I checked in stayed for 4 nights and was told I could only make one reservation at one of their specialty restaurants. The rest of the time, I had to go to the buffet. Now, I realize this is not a five star hotel, but if you have restaurants available then I should be able to make reservations while I am staying there. They were very rude about this and after 4 nights 5 days I was very tired of the buffet.\n\nReview 29:\nMy husband and I just spend four nights at the Azteca and were very dissapointed. The first night we arrived our room was on the beach and we were so excited, until we found out that the AC did not work. We spent that first night with no air conditioner (miserable!) and they would not move us until the next day since they were \"full\". The next day we moved rooms two more times until I found an AC that worked! The beach is great and the pool is nice also. We were very dissapointed with the food and ended up losing weight that week! We left a day early and got a nicer hotel in Cancun, big difference! I wil not do an all-inclusive again and I learned my lesson that you get what you pay for!\n\nReview 30:\nWe booked 4 rooms between 9 family members Dec 17-24 2005. It was our 2nd trip to Playa del Carmen. As enjoyable as our 1st stay was, this year was most disappointing. The food was poor (how many ways can you slice & dice weiners to try to fool people)? There was no hot water for 6 of 7 days! The sauna was unavailable. The hot tub was not working. We took advantage of the Italian Restaurant on site one night. Three of 4 meals brought to our table were ice cold and were returned. The other table had much the same experience and never did get their desserts. Think twice before staying here!! !\n\nReview 31:\nWe liked this place a lot and for the the amount of money we paid ($1000 per person) I don't think there are many places that could have beaten it. The food food was good. The beach and pool areas were great. It's close the 5th avenue so you can walk there in 15 minutes. I'd go back in a second.\n\nReview 32:\nWe just returned from 4 nights at the Viva Azteca. I was blown away by the beautiful resort grounds, beach, pool area, etc. The staff are very friendly and helpful, the food was very good (miles better than I expected from an AI resort). We triend the Mayan and the Mexican restaurants, used the beach and pool at both the Azteca and the Maya resorts, and enjoyed the breakfast and lunch buffets at the Azteca. The buffet has many choices and is replenished often. The courtyard seating area was very charming, and like the rest of the resort well kept and attractive. The room, while a bit sparse, was very adequate and had all that we needed. I would suggest bringing your own shampoo and products as those were not great. That is literally my only complaint with this resort. We can't wait to go back!\n\nReview 33:\nFirst of all let me start off by saying this was my 6th all inclusive, and I was a bit apprehensive having read some of the previous reviews. I am happy to say that this vacation was above and beyond my expecations. In part due to the lovely location, but overall I have to say it was the wonderful people that worked on the entertainment and activites teams that really made my family and I stay so great. The shows were amazing, especially considering that these people had worked all day keeping everyone involved in fun activities and then at night did the entertainment...wow! The resort is small and intimate with everything just a short walking distance ie: beach, room, restaurant etc., and for those who get restless you are only a few minutes walk from boutiques and shopping. Thank you for making our vacation so memorable.\n\nReview 34:\nWe love this place, it's small, great food,pool,beach and location.We had again a ground floor room by the pool. Not to everyone's taste as there is a damp smell ,but the convenience for us outweighs the smell inconvenience. Having the bikes to borrow is a plus for sure, a 5 minute peddle[sidewalks] takes you to town.I was here with my 2 teenage sons. My 16 year old took the sailing test so we could take hobiecats on our own , This is a family or couple resort NOT a party place.\n\nReview 35:\nCannot fault this fantastic hotel which is located in a quiet part of Playa del Carmen. The rooms are spacious, clean and comfortable. The grounds are big and I was impressed by the size of the large pool. If you are not interested in the pool area, then visit the idyllic beach which is linked to the hotel. The staff are extremley friendly and helpful and the food is amazing. If you are on an all-inclusive deal then you need never leave the hotel as the food is addictive! Highly recommended.\n\nReview 36:\nThe hotel is good but the food is boring.I ate the worst pizza there and the funny think is that the chef is italian.But the pizza at the snack bar of Viva Maya is delicious.Even the italian restaurant was not good.The mexican food was better but if you like fish you will be very disappointed!I 've been in other big resorts in Cuba and Dominican Republic and I was very excited with the food there.I realy want to go to Maya Riviera again and maybe I'll stay at Viva Maya because there are more young people in this hotel.Anyway I can enjoy both hotels it's only 10' walk\n\nReview 37:\nHad two weeks at the Wyndham Azteca with my husband and two boys aged 8 and 11. Had a wonderful time, mainly due to the staff! from the time we walked in til we left two weeks later there was not one grumpy member of staff. they really made an effort to make everyone feel welcome and get involved but without being pushy. the entertainment was fantastic. Sadie and Jessica in the kids club were fantastic. The only negatives were that the restaurant bar and theatre need to be airconditioned and the rooms need more storage but other than that we had no complaints at all. Will definately go back!\n\nReview 38:\nWell i have to say , that this years holiday\u00b4s choice , was an incredible surprise, staid at Viva Azteca from Christmas until New Years , and me and my familiy had the best time ever. Everything in the resort its worth it. The food, the facilities , excursions, front desk, house keeping , not a single complain. But we all thought that the best for the family entreteinment was the daily activities and the shows at nights , we couldnt beleive how much all this young people work with a big smile on their faces always wealing to help you , and making you feel welcome.I have to say that all of them did a great job Ricardo and Adris made our holidays even better. This reminds me , that for all of you out there with teens , this resort also have a junior club , so even if they are older they still get a special activities program , adris made mine feel happier all the time.\n\nReview 39:\nWe visit many resorts annually and this is the first one we weren't greeted by anyone in the lobby, much less with a glass of chamapgne or juice. The attendant behind the desk acted indifferent to us and acted as if she was doing us a favor. We updgraded to the Azteca which is supposed to be nicer, but the rooms were a real dump -- no frills whatsoever. The staff were ok, but still not as friendly as staff at other resorts. The food was ok, about a 3/5. The beach was nice but a little smaller and crowded. It felt like a hotel and not a resort.\n\nReview 40:\nStaff were the best.....Nelson, Luis, and Olver. Special thanks to porter Manuel. Juan Carlos and the rest of the Viva hosts were fine. The maid service was outstanding...thank you. Outside pool bar and entertainment staff put on steller effort, always abliged to our requests including security and garden workers. \"Outdoor\" pool side kitchen food questionable. Inside buffet and lounge staff replied to every request. Thank you. To the green shirted Viva staff entertainers, I am amazed with their beauty, endurance and talent, still shocks me. Praise. Was not happy with everything, some wrinkles with communication, all and all it was fine. The photographers of course Gracias mucho. Regards, Wishkarm Mahal - Richmond, British Columbia PS... Would only return to see appreciative outdoor staff.\n\nReview 41:\nThe Azteca was a very comfortable resort to stay in. I travelled with my brother, so for 2 singles it was a great time. The staff were all very nice and made an effort to make sure everyone was having fun. The buffet was great, nice selection of food. My favorite past time was the beach, very clean, lots of space. The 5th avenue market/shopping is a 20 minute walk from the hotel, or 10 minute bike ride. The bikes are provided free of charge. We used them almost daily. Very safe resort community with lots of security. Would definiteley recommend the Azteca resort. I will be returning next year, maybe for 10 days instead of 7. A week wasn't quite enough for all I wanted to do there.\n\nReview 42:\nMy husband and I just got back from staying at the Azteca and we would not recommend this hotel to anyone. Needs updating, food is mediocre at best and better service. We had no hot water, our door lock was worked on a daily basis and our key seemed to open other rooms....what security. We heard the toilets in some rooms didn't work. The construction next door starts at 7 am and stops at 7/8pm. Not an enjoyable week stay there. Spend the extra and go someplace else.\n\nReview 43:\nViva Azteca was a great getaway for six nights. It was very affordable and much nicer than I expected for the price. Nicely decorated and super friendly staff. Great place to relax, but plenty to do. The food was good. We really liked the Japanese steakhouse, the Mexican restaurant at the Mayan resort as well as the Viva Cafe, but the LaScala restaurant food and service left a lot to be desired. The beach and pool were beautiful, but the hard-working staff absolutely made our vacation. We'll be back!\n\nReview 44:\nI'm a college student and have been to the Riviera Maya twice. These were my observations: -not clean at all: seagulls fly around everywhere around the pool and beach picking at leftover fried buffet food people have left on plates. -horrible, horrible food: everything is fried...there simply was no exceptional food to eat on the resort grounds. -buildings are horribly rundown -the beach is destroyed and undergoing rebuilding -decor is cheesy -the \"shows\" are absolutely terrible...no talent--just lipsyncing and even worse dancing. Bottom line: I'm a college student, and even I know I would never want to set foot in that place again. Don't waste your money. I recommend the Mayan Palace.\n\nReview 45:\nJust returned from a six day stay at the Viva Azteca. I've stayed at a variety of places including Sandals resorts...I'm going to give the pros and cons. PROS: Great, clean pool, Beautiful beach, Friendly Staff, Great food at LaScala, Great cappaccino. CONS: The buffet (which serves breakfast, lunch and dinner) is open-aired - which is a major drawback b/c it was 95 degrees with high humidity for most of the days. It was really hard to enjoy the meal when your sweating buckets! The beds are quite firm...(a mattress on a concrete slab)...it took a day or two to get used to it...wasn't too bad. Didn't come across many Americans... LaScala food was great but the service was varied (great one night and terrible the next). The pool bar drinks were not made well....not much ice ...The bar across from the buffet made excellent drinks. Topless sunbathing on the beach. Women wearing thong bathing suits who have absolutely no business wearing them. I've seen enough flabby butts ....that I was getting a upset stomach.\n\nReview 46:\nI checked out after 1 night, The food was really a disappointment, I had a hard time finding something that looked appetizing. It was hard to find something that looked fresh, or tasty. The drinks were equally as bad. i asked for a Dos Eqquis and they gave me a half a beer that had been sitting in the cooler - it was flat. The resort was generally clean, no complaints there. But the big problem was the beds. ROCK HARD. After telling the reception they really tried hard to fix the issue with a bed cushion but it was obvious it was a band aid solution. The staff was nice and tried hard but overall the food and sleeping was just too much. Also, the show at night was just a joke. Not much nighlife either. If you want to have something to do after 10 PM this is not the place to stay.\n\nReview 47:\nHola - Have returned to England, after staying for one week in at the Viva Azteca - wished we had stayed longer. The Hotel was well run - the staff helpful and friendly, rooms spotless, cleaned every day. All inclsive food and drinks - spoilt for choice. Plenty to do each day if you wanted to join in with the entertainment staff - and in the evenings they starred in their own shows -excellent performances, and the Mexico evening - Magic! Enjoyed a day trip to Xcaret - my daughter celebrated her 21st birthday swimming with dolphins for an hour - the park was well kept and very eco friendly - the animals who live there are very lucky. Shopping in 5th Avenue at Playa de Carman a must - jewelley shops, lots. Would return to stay in Viva Azteca - a most enjoyable, memorable holiday spent there - Thank You! Hello to Ruth and family from Nothern Ireland, who we met by the beautiful hotel cat, which occupied the same spot every evening - enjoyed our chat Ruth, hope all is well with you and your lovely family. --\n\nReview 48:\nThe room was bare, only 2 drawers and 6 hangers were available. NO a/c in the lobby, dining hall or bar. The only areas with a/c were your room, the SPA and their internet room (internet access was 5 dollars per hour). You won't find a waiter on the beach or by the pool, the waiters are not allowed to accept tips so you have to fetch your drinks. There is no shade by the pool so it is as warm as the hot tub all day. I was there for 5 days and didn't get in there once. And if you want a cold shower you can only get it between 10pm and 7 am. The food was ok.\n\nReview 49:\ngreat time was had by all (party of 5 including teenager) enjoyed everything about our holiday apart from our meal in the mexican restaurant, all staff were friendly and approachable, hotel spotlessly clean, buffet food fantastic plenty of choice , loved the themed nights, entertainment not to be missed, animacion team worked hard each day and evening to entertain guests - lots of fun, location good short walk to nearest town - good shopping. spent a lot of time on beach which was beautiful would recommend a holiday here and will certainly visit again stayed july 8-22 2008 johnsons\n\nReview 50:\n2nd stay at the Azteca. Both stays were enjoyable. Food is ok, staff is great. Compared to other resorts, this one is fairly small , which we prefer. Remember this is a 3+ star resort, remember you are in Mexico, don't forget to tip once in a while and your stay will be great. Good value for the money.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33061, "query_start_index": 33063, "query_end_index": 33063, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 473, 1540, 2489, 3170, 3827, 4809, 5223, 5879, 6463, 6655, 6977, 7491, 7706, 8150, 8503, 9149, 9928, 10374, 11260, 12201, 13151, 14104, 14759, 15620, 16187, 17130, 18067, 18531, 19240, 19851, 20160, 20977, 21824, 22320, 22829, 23415, 24026, 24918, 25480, 26292, 26994, 27477, 27995, 28702, 29737, 30539, 31571, 32146, 32747]}
{"id": "218492", "pid": "218492", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat trip Sunscape was great We stayed at Sunscape Grand in the Dominican Republic. The resort, food and staff were great. We had no trouble checking in or out. No language problem. I read the reviews before we booked. Some good some bad. We took a chance and no regrets. We would go back in a heart beat. Trust your own instincts. J  E Milwaukee, WI\n\nReview 2:\nGreat time at Sunscape We stayed from 7-16 to 7-23 and had a great time. The rooms are very clean and the public bathrooms are spotless. The food was good and the staff was very pleasant. I would recommend it to anyone.\n\nReview 3:\nMMM cookies I went with my family of four from the 23rd of December to the 30th. The weather was amazing...only with one day of rain that happened to be our last day there. As a twenty-one year old, I thought that going with my family was going to be pretty lame, but I met alot of MOSTLY cool people who were sort of my age. The beach was beautiful-white sand, and there is a cool natural pool you can get to if you walk a little ways. The nightlife could have been a little better, with not much to do but drink like a champ, and go to the discotec or piano bar. The drinks were strong enough that I had a great time every night, however. The food was alright..nothing to call home about, but the cookies they give you when you get there are worth the trip. Seriously, indulge all you can in those cookies. The staff were 9 out of 10 very friendly..did I mention that the cookies were AMAZING? Have fun!\n\nReview 4:\nAn awesome trip that i'll never forget What can I say everything there was perfect. Iwould deffineltly go back again!! !\n\nReview 5:\nAMAZING!!!! This resort was totally amazing! The resort itself is pretty small in comparison to other DR Punta cana resorts. The food was soooo good! The Italian restaurant was our fav! The lunch at Windows was fab as well. The beach in front of the hotel is nice but a short walk down is so gorgeous! we have been to many other places in the carribean and this resort defintley left a smile on our faces. The rooms were big, spacious and very clean. The hotel was very well maintained. All ages would find this resort fun. The shows were really good as well...the Michael jackson show was so good! The staff at the resort work really hard! I recommend doing day trips as well. We loved it!!! !\n\nReview 6:\nA Complete Nightmare       Broken tv\n\nReview 7:\ndo not accept free stay voucher we booked a group trip of 9 thru signature vacations.when we landed in punta cana we were told the punta cana grand had over booked. it could not take us. There was 70 of us all together. They had made arrangements for the Catalonia to take us. The catalonia was wonderful...but the Punta Cana Grand offered us all a voucher for a free stay with them that was good until may 2007. ONLY ONE PROBLEM WITH THIS VOUCHER....IT IS WORTHLESS. THE PUNTA CANA GRAND HAS BEEN PHONED LONG DISTANCE 4 TIMES TRYING TO BOOK THIS FREE WEEK. EVERY TIME THEY TELL US ..THEY ARE BOOKED. DO NOT ACCEPT A FREE STAY VOUCHER FROM THE PUNTA CANA GRAND AS COMPENSATION. IT IS NOT WORTH THE PAPER IT WAS PRINTED ON.\n\nReview 8:\nTrapped At the last minute, my friend and I decided to go somewhere warm and all inclusive for New Years. I returned last night (January 5, 2009). My flight and hotel were very reasonable and I was looking forward to 6 days in the sun with fresh fish, fruit and the wonderful caribbean spirit... What we got instead was dismal service, food that was inedible and all red wine stored in large fruit juice plastic bottles. While the staff was always all smiles and calm, nothing was ever delivered or handled. The restaurants that were advertised as part of the all inclusive were mysteriously closed on the days you wanted to book them and when they weren't, they had run out of food. I would NOT wish this place on anyone... the lack of customer service, quality assurance and training for the staff will catch up to them...\n\nReview 9:\nFelt like Adam and Eve Me and my boyfriend spent the best two weeks of our lives at sunscape last November. From arrival to departure nothing was too much trouble. Our room was kept immaculate at all times and our fridge was always re-stocked at least twice a day. Our only complaint was the amount of people complaining it became quite tiresome, we actually overheard one group complaining about a few clouds!! !, my only recommendation for these people would be to never holiday in england because you will definately not receive the standard of food and service that we did at sunscape. We felt like Adam and Eve being made to leave the garden of eden the day we went home. P.S And for all you people complaining about upset stomachs in our experience if you drink pina colada's which contains cocunut milk(A NATURAL LAXATIVE) is it any wonder!\n\nReview 10:\nFabulous family resort...nonstop fun with R 8-1-04 to 8-5-04: Totally surpassed my expectations for a family oriented, all- inclusive resort. My 10 yr old son said Sunscape was more fun than Disneyworld and wants to revisist Sunscape. The food, service and staff were exemplary. The resort is absolutely beautiful with a West Indies/Ernest Hemingway theme. The rooms are spacious with high ceilings. The resort offers so many activities--something for everyone. We met guests from many other countries-- which was a great experience for my son. The nightly stage shows were comical  a must to see--no matter how tired you are. If you have time, visit the Metaphorphysis Spa for a deep tissue massage.... Of the many excursions, definitely do the Outback Safari--say hi to Nacho-- Sunscape Punta Cana Grand Resort gave us a vacation but we made it a memorable adventure. Next time, we plan to stay longer.\n\nReview 11:\nSunscpe??? never again we have been in Sunscape from 26 to 27 june. The same day we arrived the same hour we call back the travel agent to change hotel. We were 24 people and nobody have been in a so terrible hotel. This is not a 5* , is 3 * , with terrible and dirty rooms, dirty pool, etc, etc. Only people that never stayed in in Bavaro beache, can say this is a GOOD HOTEL.???? Sunscape NEVER AGAIN ,THANK YOU. Good hotels are: Iberostar, Princess Bavaro, Paradisius, Palladim, Melia, Riu Taino,These are 5*.\n\nReview 12:\nloved the Oasis We (Mother Husband, two kids7  5) stayed here from Feb 3 to10th.We had a great time, food was plentiful, with lots to choose from.Pools were large and clean. Staff very friendly! !Buildings 2 and 7 close to the beach are the best, with a lazy type pool in between!! Very quietThe resort is very large but doesn't feel overly large.\n\nReview 13:\nDreadful Have to agree , advertised as 4 star more like 2. Rooms were musty and smelly. Plastic glasses were swilled under a tap and reused. If it rained only place to go was back to your room. The hygiene took a lot to be desired at the bars. Food was average nothing special with the exception of the Italian which we couldnt fault.We have travelled around the world and this is the first time I cried because I wanted to come home after 9 days.Considering that it was not a cheap holiday we were absolutely disgusted with it . NEVER again .\n\nReview 14:\nCan't stop thinking about how great the vacation was. We had never traveled outside the U.S. before so we were a little concerned, but once the door opened from the plane at the Punta cana airport we never looked back, the people in Dom Rep are very nice, but the the people at sunscape are remarkable what a great bunch of people. The resort is very clean the food varity great always something to do. we will return in the future !\n\nReview 15:\nA 5* resort ? I don't think so!!! First i would like to say that this was my 3rd visit to Punta Cana. I bought a package for a 5* resort in Punta cana from Travelplan ( Buyers beware ).This hotel is 3* resort.Rooms - Old furniture. Loaded with mosquitos and roaches.Very dirty.Restaurants - Lack of quality and quantity in the buffet. the a la carte restaurants are so so.Swimming pool - Very dirty and needs rebuilding.Beach - Lots of seaweed. Intense smell of diesel ( from the boats parked at the marina wich is nearby.In the day that we have arrived and after checking the hotel conditions my family and a group of 20 portuguese tourists asked Travelplan representative to change to another hotel. They managed to change 3 couples to a 4* resort (punta cana princess i think )with an increase of price of \u9227?60 per couple.I would go back to Punta Cana but only for real 5* resorts like Melia, Paradisus, Catalonia and others.Ps: I kindly ask to the other Portuguese tourists that had the same problem to get in touch with me so that we can make a complaint of Travelpla's behaviour\n\nReview 16:\nSave your money....there must be better choices       Ocean\n\nReview 17:\nwon't go back we just returned from are stay.the food was just ok,made some of us sick.to many venders forceing themselfs on you on the resort.we tried the horseback riding from the vender with the resort at a stand,and were ripped off.they didn't have enough horses for everone,then they sold us a dvd that was blank when we got home! 20.00 down the drain.So i would stay somewere else next time.\n\nReview 18:\nWe had a great time       Parasailing\n\nReview 19:\ndid not like this hotel at all! fruit sculpture at beach party.\n\nReview 20:\nService, food and beauty were just spectacular! Great resort ! Loved the hotel. Service, food and shows were very, very good. A beautiful resort, in an awesome location. My husband and I had a very relaxing and enjoyable vacation. Would love to go back. The only complaint I had was that the restaurants needed to be a bit cooler. Other than that, everything was great!\n\nReview 21:\nFantastic Time...Loved our Stay!! My husband, our 2 girls (7  9 yrs.) and I just returned from a wonderful week at the Grand Oasis, Punta Cana and we LOVED every minute. Our room was in block 3...a bit older, the room was average but very clean and well kept. They weren't in a big hurry to bring fresh towels or even enough for all of us but when we called the desk they were there with them right away. The room would be the only thing I marked a little lower on the scale in my opinion and really we were there to sleep and shower...other than that we were enjoying the beautiful, hot weather. The grounds were well maintained, the food was fantastic and the staff was superiour. We felt so comfortable, relaxed and safe our entire stay. Our entire family had a fantastic week and we highly recommend this hotel...wish we were still there!! !\n\nReview 22:\nBroken My friend and I traveled to this resort for her 30th birthday. Aside from the AWFUL food and overall lack of clenliness in our room (ie. the sheets were not changed at all, the shower was as disgusting on day one as it was every day after the maid finished working, the maid asked my friend for money everyday that we were there), we were foolish enough to trust the Water sport personnel to take us out on a Banana Boat. The birthday girl and I returned to sure, both with broken ribs and cuts and scrapes from the absolutely life threatening efforts of the boat staff. He laughed at us the first time he intentionally caused us to fly off the boat, and subsequently continued to proceed in an erratic and dangerous manner. We expressed our displeasure, and he repayed us by tossing us again as we were proceeding towards the shore. It was a horrible way to spend our time. The guest relations manager provided no satisfaction after speaking with him about the above mentioned. Fairly certain that he didn't care. Overall not worth the money.\n\nReview 23:\nThe Best! The Best! The Best! The Brdge to our room\n\nReview 24:\nloved it       Iceburg\n\nReview 25:\nSunscape was OK My family and I loved the people, hotel and grounds all were very nice. The food was just OK. My words of advice for anyone traveling to Sunscape would be to bring all of your own medicines because they are extremly expensive if bought from the hotel shop. The other thing I would suggest is that when you book an excursion ask lots of questions to make sure its right one for you. My family went on the catamaran excursion and I broke my foot. If you go on this trip wear water shoes, the island that you go to has about a three foot area of broken shells and large rocks and is very difficult to walk on without shoes. I met wonderful people at sunscape and we exchanged emails but I misplaced mine, if anyone of you that I met reads this please email me.\n\nReview 26:\nNot as we expected My boyfriend and I just returned from the Sunscape. We just wanted to caution everyone on our experience. We received food poisoning and I was hospitalized for 2days upon returning to the States. The food was terrible!!! But the resort was beautiful, staff nice, beach was nice, but very full of seaweed. We personally would not return to the Sunscape, but enjoy if you decide to go, just remember to bring LOTS of Pepto! !\n\nReview 27:\nso-so--Monique,,Ont. Canada our stay at this hotel was so-so,,it is not a 5 star resort,,so do not expect 5 star quality. service was ok,,food,,lacked variety. beach,,unforutnetly,,sucked,,a note for beach lovers,,be sure your resort is listed on Bavaro Beach,,it is superb. the weather was awesome,,room was ok,,after we changed from the ground floor to the 3rd floor. (thx for the great dance Maurizio,,if u get this email me at nikkicur@hotmail.com)\n\nReview 28:\nMissin' the Grand       Pool\n\nReview 29:\nRather have been on a Cruise Ship Was the worst two grand I ever spent. The service was awful and the food was tasteless and not even hot. Bartenders could not even make a good drink. Front desk was not very helpfull eithier. Our room was on the third floor with no elevators. My wife and I are both in our 50s and it was a real work out for us to get to our room.\n\nReview 30:\ngreat trip My wife and I went the last minute. Greatest trip we ever took, especially for the price.The good:--good and friendly staff--nice grounds--excellent weather--food was unbelievable, especially the buffet--room was good but not a 5-star in U.S. standards, but it was clean and confortable.--family orientedThe bad: --they had the water on and off (due to new construction) without notice. Some --not us-- were very upset about it.--even though you did not have to tip, it was almost impossible to find small bills ($1.00) to give an excellent staff a tip.Recommendations:--go with the attitude that it is a third world country that does not parallel the U.S. Everything is in slow motion and the ammenities do NOT match that of ours.--take $1.00 bills with you to tip. The staff needs and, more importantly, deserve a little extra.If you go with the right attitude, relax, go with the flow, you will love it.Also, we would highly recommend the Outback Safari. It was very educational and well done. A very rough ride on some of the roads but well worth every penny.If you go, we certainly hope you can enjoy it as much as we did.\n\nReview 31:\nStay Away We were bumped here from Catalonia because they overbooked.... this place is small, cramped, the view from your balcony is the building across from you. The toiletries left in the room looked like they'd been used (1/2 full), the bed was not that comfortable, towels were like sandpaper, beach towels smelled like PEE. The staff made PLENTY of inappropriate comments to our group (5 women) in english and in spanish. To top our tip off MY CELL PHONE WAS STOLEN FROM MY ROOM.....I had a brand new palm smartphone(gift) that had NO service in DR so I left it in the room....it was taken from the room. The hotel has yet to get back to me about the theft.\n\nReview 32:\nGreat Resort My wife and I just returned from the Grand Oasis this morning. When we first booked the resort and then read the reviews we were nervous. However, the week was fantastic. The food, people, sand and accommodation was great. The weather, well what can I say about the weather except it was exceptional. I must mention two staff that went above and beyond. Cathy from the Bocchi Ball area never stopped smiling and always was upbeat. Anthony who part of the pool activity area and as well part of the evening entertainment made the week more enjoyable for us.In our week at the resort, we saw 6 nightly entertainment shows. All but two were entertaining. The content of the shows ranged from comedy to dancing. The two that I did not enjoy particularly were the shows of the adult nature. Our main goal when we first booked our trip was rest and relaxation. These were achieved. I highly recommend this resort.\n\nReview 33:\nBEWARE of double-booking . . . My husband and I were booked into the Grand Oasis from 14th to 28th April. On arrival, after a total of 14 hours travelling from the UK, we were told that the room was double-booked. We were taken to another hotel and after three hours of negotiations were eventually provided with good accommodation. If you book a room at the Grand Oasis be aware that double-booking is common practice with this hotel - there were two other incidences of this at the time of our arrival. We were not at all impressed!\n\nReview 34:\nA great expirrience at Punta Cana Grand!! Our Family's excellent experience began when we arrived at Punta Cana Grand Hotel on July 12th to stay for a week.We arrived at the hotel early that afternoon and the two connecting rooms that we had reserved were ready.The rooms were beautifly decorated, and clean. We were guided around the hotel, had lunch and our vacation was off to a good start. We had been to Dominican Republic, and nothing was this smooth. The grounds of this 7 year old hotel are excellently kept.Three pools with plenty of lounging chairs. The Palapas are scouted early in t he morning. It has three restaurants with great service and good food, if you don't want to eat at the buffet. The personel is very polite, friendly and eager to please. The Spa was very relaxing and reasonably priced. The shows every night were also very well done with the exception of one; where the audience is enticed to remove personal items of clothing. Over all we had a wonderful time! Great service, great place and great People!!! We will return to Punta Cana Grand to have another Grand vacation in the near future. Atlanta Ga.\n\nReview 35:\nDon't even consider Unfortunately we have had our first horrible trip out of 10 wonderful ones we have taken. The Globalia Grand in Punta Cana looks good on the surface but it truly became an unacceptable, nightmarish experience. The room looked beautiful but never even had luke warm water for showers. The ceiling leaked, streaming down over the tub and coming from a light fixture. The room smelled so stronly of mold that we became sick. The smell of mold penetrated our suitcases (which are now ruined) and was on the sheets, towels, and pillows. Beach towels smelled and looked as though they were not washed. We asked for these issues to be resolved but were not understood or lied to telling us it was fixed. Food was of such a poor quality, we struggled eating anything other than potatoes. We are adventurous, easy-to-please eaters but could not eat the main entres wandering what mystery meat we were consuming. And finally ,we spotted one rat near the walkway; and the last day found feces floating in our pool. Communicating with staff was near impossible. I have contacted Apple Vacations and Carols Travel in Orland Park.....will update you with their response.\n\nReview 36:\nLousy food\n\nReview 37:\nFood No Good Every thing is Deep Fried Well, we stay at the resort from March 27th through April 3rd 2004. The staff was great, the grounds were beautiful. The beach was nice. The entertainment was great. Thumbs up to HANS. However:My personal opinion on the food and the opinion of my party is everything at this resort is FRIED and reapplied with more oil and then some more. They should invest in a BBQ or a grill. The selection at Da Mario's and American Tex Mex was not great and I ate only once at each location. The buffet was the best resturant with a better selection. But once again very oily. I would not go back to this hotel because of the poor selection of the food and because of the way of the food is prepared.I stayed at room 1310. Very high ceiling. Try to stay on the second floor.\n\nReview 38:\nGreat Family Vacation       Children with Yanette - Mini Club\n\nReview 39:\nBellow average Do your self a favor, don't go to Sunscape if you don't want to be sick with diarrhea and disappointed with bad food, bad beach. It is small cheep poor mens resort with thieves/staff robbing your room.\n\nReview 40:\nTotal dive       Wall switches practicly falling out of wall\n\nReview 41:\nGo to Cancun instead! I have recently visited Punta Cana and i have stayed at this resort. I read the reviews before i went there. Overall I will not be returning to Punta Cana due to smelly sheets, bad food, and mean people. I hope you read this review and do not decide to return here! I will tell you to go to Cancun otherwise! I am returning there for my fourth time!\n\nReview 42:\nBeautiful Rooms and Pools       On the Beach\n\nReview 43:\nThe Cesspool of the Carribean We booked our trip through Apple Vacations and don't recommend them for travel advice ever again. The resort has construction going on right beside the resort against building 5. Service from front desk to waiters was horrible. No one was around when they were supposed to be working. The food was bland and disgusting. Many residents, including my wife and I, became ill after eating the food. The resort was purposely overbooked and we were given a room that was not what we purchased. The room we rented was supposed to be in building 7and it was paid for already. Well in order to get the room we paid for, we had to pay an extra $250. The beach was beautiful and there was ample sun. That's It!!!!! !\n\nReview 44:\nCancel NOW if Booked for Punta Grand!!!!! I'm still here...at the Globalia Punta Grand Resort and cannot wait for my evening flight today!!! I know that is not a lot of information to go by...but it sure says everything to me..beacause I know what I have endured this week! !As soon as I get on my home computer, there wil be a thorough review of theis week...not at all pleasant and as a supposed 5* should be. CANCEL now if you can! Trust me!!!!!! What I have to write will be quite a LONG detailed report.Highlights of my week?...Some wonderful guests I met and a handful of employees who would do anything they could to make you feel comfortable and at home. Stay tuned!\n\nReview 45:\nVery Nice Place Sunscape Punta Cana Grand was a very nice place.The staff was very friendly and helpful.Our room was nice.Yes,the bed was hard,but so is mine at home.The food was above average from the other all-inclusive places I have stayed.I could always find something to do.No place in the world is going to satify everybody,but my Wife and I are planning another trip to this same resort next year.We had a very relaxing, enjoyable stay here.\n\nReview 46:\nFood Sucks       Lobby\n\nReview 47:\noverpriced and too old.\n\nReview 48:\nGreat place for a vacation!!!! Lazy Pool by Building 7\n\nReview 49:\n3 stars hotel... dream hollidays or a nightmare? if you want to go to Punta Cana choose another hotel to stay. The food was horrible, deteriorating rooms with a lot of mosquitos and a few cockroachs, rout towels at bathroom...and we buy it like a 5 stars....it was a nightmare.\n\nReview 50:\nLots to do, try the mamajuana shooters! food cooked on the beach\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 23732, "query_start_index": 23734, "query_end_index": 23734, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "46%", "inner_docs_start_indices": [176, 539, 770, 1687, 1819, 2525, 2573, 3307, 4143, 5002, 5919, 6444, 6804, 7360, 7806, 8903, 8975, 9385, 9435, 9511, 9893, 10751, 11814, 11878, 11913, 12699, 13154, 13619, 13660, 14037, 15188, 15863, 16796, 17343, 18490, 19679, 19702, 20516, 20590, 20819, 20892, 21276, 21333, 22081, 22768, 23229, 23264, 23300, 23367, 23657]}
{"id": "2514612", "pid": "2514612", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOkay, upfront, NYC Hotel rooms are notoriously small, I get that, but something is way wrong when you can literally sit on toilet and brush teeth over the sink at the same time ! (I'm not exaggerating!). Aside from the size of the bathroom, the whole room was an old dump, worn down everything, curtains, carpet, etc....apparently we got a \"not yet renovated room\". The room stank, we were able to change rooms the following day, but still were left grossed out. Yep, location is rockin, but I'll take a great night's sleep over location anyday...just my two cents.\n\nReview 2:\nWe read a few negatives about this hotel but on the whole it was a very good trip, staff hepfull and curtious, restuarant was excelent great foood, good freindly service and the location, what more can you ask for\n\nReview 3:\nThe hotel was very good. Located at the 7th avenue. we stayed in a very large room with two environments, microwave, refrigerator. Free wifi. Subway just under the hotel!!!! Next to great restaurants (TAO (thai)) and central park. Some blocks from times square by foot, but with the subway just under the hotel, this was not a problem. I stayed last november at the Roosevelt, but it does not (definitvely) compare to the Wellington. Wellington has a more simple looking, but better things to offer, to point out, the free wifi.\n\nReview 4:\nMy wife and i just returned from a four night stay in the Wellington,we have stayed in many hotels around the world and some of the reports on trip advisor were pretty negative.The hotel is not a five star classic,but at the end of the day your not paying for this.Sure the hotel is a little dated and could do with a cosmetic makeover,but once you get around this you'll be in for a nice surprise.Our room was cleaned daily and was spotless,the bathroom facilities again were hygenic and cleaned daily,the staff couldn't be more helpfull, the bell boys were great both courteous and knowledgeable.The location of this hotel is second to none,our room looked onto the lights of Times Square.For travellers looking for a base which is clean, safe and central look no further.If you want pampered luxury then pay for it. Welldone Wellington,we had a wonderfull time.\n\nReview 5:\nI spent a week in NYC and stayed at the Wellington. The rooms were decently sized and appointed, with lots of toiletries. I've stayed at the Wellington a couple of times and the front desk staff has gotten better over time - they are far more cordial and attentive to guest needs. I had a noisy guest above my room and called the front desk - within three minutes the noise had stopped! I highly recommend the Wellington - it's a central location, just steps from Central Park and a few minutes from the heart of Times Square. All broadway theatres are within walking distance as are hundreds of restaurants for all tastes.\n\nReview 6:\nI was hesitant to stay with my 9 year old at this property after reading several negative reviews. I took the chance and am happy I did. The hotel is dated, however very clean, extremely friendly and fantastic location. Night noise a problem at lower floors, to be expected in any city though keep it in mind if its a problem for you. Room service should be better coordinated with the hotel is my only slightly negative comment.\n\nReview 7:\nThe older building elevators operated by the order buttons were pushed, so in order to get up and down, the elevators took 5 to 10 minutes just to get to us. When we got on our floor, a couple told us to check for bed bugs because they had some. When i came from dinner that night our room had been turned inside out because they had to spray for bugs. When we opened up the sofa bed in our new room, it was already broken. Also the next day, I left some shoes in a black bag on the couch and went shopping. Came back and they were gone. I was very upset because housekeeping had come into our room even though the do not disturb sign was on the knob. Security was no help at all because housekeeping said they didn't take anything, i wasn't reimbursed. My friends ipod was taken from her room also. BTW the lobby and new building look nice, but the old building is dark and when housekeeping is \"cleaning\" there are trash bags all over the hallway.\n\nReview 8:\nI would never recommend for anyone to stay here. We booked one night through Priceline and I have never had any problem booking through Priceline in the past and have done so many times for our family without issue, until now. I called over 6 months before our arrival to make sure we could get a room with 2 beds and the manager told me that we would need to pay an extra $60 to accomodate that request. We decided that we were not going to pay the extra and the kids could just sleep on airbeds for the night. When we went to check in at 10:30pm the front desk staff would not allow our family to check in, they wouldn't even allow my son to use the restroom while we tried to work the situation out for over 30 minutes. Luckily Priceline was willing to give us a refund and we headed out at after 11pm to find a place to stay for the night. Absolutely terrible customer service!\n\nReview 9:\nI booked a double double in July for a vacation after Christmas. Arrived at the hotel yesterday and instead of having my room, they told me they were sold out and sent me to their \"sister\" hotel. I saw them do this to several other guests too while I was standing there. Their sister hotel is old and the rooms are tiny. As a seasoned business traveler, I know a hotel bait and switch when I see it. All travelers beware when you book at the Wellington Hotel in NYC.\n\nReview 10:\nI think we must have been on the overflow floor as we were on the top floor and the rooms were tiny. Badly in need of upgrading, curtain tie backs were nonexistant and just holes in the walls where they used to be. The bath water soaked away whilst you were in it (after having to phone reception for a plug anyway!) The central heating wouldn't turn off and couldn't be regulated so although it was December we had to have the window open. There was no wardrobe to speak of. It was a brick cupboard with a wooden door. The hanging rail was the hot water pipe. Never again!\n\nReview 11:\nI took my husband to New York for his 30th and read some really bad reviews on the Wellington. We were really pleased with the hotel, the location was fab and everything was accessible. We were in a room on the 26th floor and it was huge and really clean and i woke up to a view of time square every morning. The staff were really helpful and try everything to ensure my checkout was easy and that we didn't have to wait around, they even organised a taxi to the airport. All in all i was really please with the hotel and if given the chance i would go back.\n\nReview 12:\nI have often wondered why reviews vary widely, I have realized that it all depends on which room you end up with. Beware rooms 540 & 541. Tiny, dated, grubby, my husband is 5ft 10 and his feet were nearly hanging over the end of the bed. No drink facilities in room, not even a glass for water although I don't know I would risk it from ancient taps. Room on main street, police sirens and fire engines woke me at least hourly, no air conditioning and hairdryer rusted and clogged with dust. Booked through ebookers and told them it was for special occassion (husband's 50th), bitterly disappointed. I wanted a clean, comfortable room to relax in after a day's sightseeing and enjoy a nice cup of tea on waking. I notice the favourable reviews for this hotel are for suites or updated rooms. The location of the Hotel was good but there are plenty of alternatives in the area.\n\nReview 13:\nI stayed in the Wellington Hotel in August and overall found the experience to be quite pleasant. The location of the hotel was the biggest attraction. The rooms were small but very tidy and clean. The only down side to the hotel is the length of time your waiting for the elevators. The shop below the hotel in very handy and the restaurant is great for breakfast.\n\nReview 14:\nWell lets start with the only good thing about this hotel ,the location was great near to times square ,broadway, central park . And thats it that the only good thing i could say. For the bad things here we go well when we arrived to the room i got the smell of beer and damp the tiles were coming off the walls and the floor was wet and the beds were damp also like the were just taking out of the washing machine and put on. We did not sleep on the bed itself we slept on the blankets that was on it with a sheet we took and dryed ourselves by putting in front of the window. In the bathroom there was was this pipe coming down from the sealing and it was as rusty as a old nail. Anyone with asthma would not be safe in this hotel. I would say the staff were good but thats about it . No go hotel !\n\nReview 15:\nMy wife and i stayed in the Wellington fro 4 nights from 30th Jan, i was a bit worried about the hotel due to some reviews on here like dirty rooms and rude staff which i can tell you it all crap !!! Our room on the 10th floor (1042) was small but spotless and shower room was also really clean the maid was great and the room was made up every day, the bell boys and rest of the staff was great always said hi but left you alone if you wanted. The hotel is ten mins walk to Times Square and 5 mins to Central Park , we have been NYC before and would stay in this hotel again 100% , starbucks across the road was great (not far for wife to walk in morning !!! ).\n\nReview 16:\nStayed at the Wellington for 3 nights and couldn't really fault our stay. The hotel is in a fantastic location, it really is a 5-10 minute walk to Times Square and in the other direction 10 minutes to Central Park. The room was small and basic, but warm and comfortable and we didn't spend much time in the room anyway as we wanted to explore the city. The beds and towels were clean and changed daily. The service was good especially the bell boys who were particularly helpful when it came to changing our room from a double to a twin. The Park Cafe next door to the hotel was great, with lots of choice and good service, we ate there every morning. The bar Molyovs (?) was good too, but quite pricey. Again service was good. This is a great base in close proximity to everything and I'd definitely stay there again.\n\nReview 17:\nIt was terrible! Dirty sheets, dirty carpet. I booked my hotel at priceline, big mistake. I paid almost 700 hundred dlls for this...... Honestly I am a very patient person, take little to please me but this was really bad. I do not recommeded it.\n\nReview 18:\nWe stayed here last summer as part of our honeymoon , we didnt pay a lot of money for our 4 nights here so i didnt expect too much luxury , however as it was my honeymoon the room was booked almost a year in advance but when we got there and queued for about 20 minutes to check in the hotel couldnt find us on the system so had to allocate us a different room in the corner of the hotel . the room was small like most hotels in manhattan but the bathroom was awful with paint peeling off the pipes and it was so small that when you sit on the toilet your knees rest against the sink . the good point about the hotel is its location , a couple of minutes walk from times square and central park . we loved new york and will no doubt return - but to a different hotel .\n\nReview 19:\nFirst of all, the location is excellent. It's near my favourite part of town of Hell's Kitchen, a five minute walk from Broadway and the subway's around the corner. The hotel itself was probably a lot nicer in the seventies and could do with a bit of redecorating, but the place is clean and tidy. The staff are very friendly and helpfull. It did help that we accidentally got a suite instead of a normal room. :) Avoid the souvenir shop of the hotel though (I would avoid all souvenir shops if I didn't need stamps): the lady operating it obviously hates her job. ;)\n\nReview 20:\nI was fortunate to get a VERY good price through Priceline. However this was not a 3 star hotel. The first room I was offered smelled like urine. They graciously offered me another upgrade and it did not smell. However one could not regulate the heat,and it was very hot. So I regulated this by sleeping with the window open all night and this was in December. All the guests were complaining about the heat. Although \"clean\" the toilet fixtures were covered with rust and paneling was coming off the doors. The room doors are very heavy and whenever your neighbor leaves their room the door slams shut unless they happen to be very attentive and kind. There was also renovating going on early i the morning. The staff was kind. I guess they have much to make up for.\n\nReview 21:\nBooked room some 18 weeks before arrival. When we got to hotel we were nonchantly informed they had no room for us and that we had to find our way to another hotel as they were overbooked.Receptionist didn't want to know even though we had receipts showing we'd paid for a room.Think in the end we had a lucky escape as the attitude of the staff was appalling and the hotel looked small and dirty. I'd recommend the Helmsley park or Sheraton as an alternative.\n\nReview 22:\nI realize that it's NYC, but at over $300/night, I had hoped for a little something more. Room was the size of a matchbook and we had to go down to the desk twice to complain about the heat. Thank goodness the windows opened or we would have been medium-rare by morning! The whole place is pretty tired looking, towels are thin, couldn't find an ice machine in the building. However, if you can overlook all of this, the location was ideal for restaurants, theatre and shopping.\n\nReview 23:\nMy boyfriend and I went to New York for my birthday this year and we stayed at the Wellington. Neither of us had ever been to New York before and so when booking the hotel we were not really sure where the best location would be. We made the right choice. The location was amazing. I felt like we were right in the middle of everything. The rooms were small but I was warned before we even went there that most hotels in Manhattan are like that unless you are paying un-godly amounts. The staff was curtious. Would definitely go back.\n\nReview 24:\nThis is a good location but unfortuneately we had a bed bug situation. The Hotel naturally denies they have any. My arms say otherwise. We also did not get the 2 double bed room we were supposed to get.. If I were looking for a place to stay I'd look elsewhere.\n\nReview 25:\nThis was my first time visiting New York and it won't be my last. I booked the hotel on line and even though you can see pictures of it you can't really be sure of what you are getting. The Wellington was great and I will stay there in the future. Room was clean, comfortable and just the right size for two of us. The bath room was small but the pressure in the shower was fabulous. Everything was clean and the staff were more than helpful especially the chaps who help you with the bags, they were great at looking after our bags on the last day and ordering a car to get us to the airport. The hotel is within walking distance of Central Park, Time Square and Radio City Hall. Also if you get a chance try The Magnolia Bakery. Oh it is gorgeous. To sum up, a great hotel in a great city.\n\nReview 26:\nWe booked through priceline and paid another $60 for an upgrade. We needed two beds and priceline only guarantees one double bed. But still the room rate was reasonable for New York. This location was perfect. The subway was right outside the door of hotel. Carnegie deli across street. Everything within walking distance. The hotel has a definite European feel to it. It is not a hilton or sheration but it is clean and nice for a stay in New York.\n\nReview 27:\nStayed here for 10 nights in June with my family. It was my first time in America so was hoping the hotel would be great and it didn't disappoint! When we checked in we got a free upgrade to a suite which in all honesty was like an apartment had a kitchen area, dining area, sitting room, huge bedroom and bathroom. The lobby of the hotel is magnificent. The diner was cheap and cheerful and service was very quick. All the staff we encounterd were polite and pleasant. The wellington is so central withe times square 5 mins up the road and central park 5 mins down the road. Everything is within walking distance but theres also a subway station right outside the hotel if you don't want to walk. We went to two braodway shows while we were there which were only about 500 yards from the hotel front door. Really couldn't recommend this place enough!\n\nReview 28:\nI'll give the location an A+++, but that's where the good marks end. Next door to Carnegie Hall and only two blocks from Central Park, the subway is right next door to the hotel and it is a 10 minute walk to Times Square. That's the good part ... but ... The hotel itself is looking pretty tired. In fact, the cleanliness of the the room we stayed in (Room 106) was questionable. The carpet is very tired, there are very few outlets in the room for the modern traveller who needs to charge electronic devices, and the heating/cooling system in the entire hotel was ridiculous. Granted, we had unusually warm weather in NYC for November, but the heat was turned up so high in the lobby and elevators that we almost passed out getting to the rooms. The bed was comfortable - sort of - but because we questioned the cleanliness of the room, we were worried about the cleanliness of the bedding also. Overall, we'll take a pass on the Wellington during future NYC junkets.\n\nReview 29:\nOur room was not available the first night and they put us in a room across the street despite my calling that afternoon to reconfirm and inform them of a leter check-in time. We tried to re-check-in the next morning only to be told that the \"good\" rooms would not be available until 3:00pm. We were promised a king bed and ended up with a double bed. Half of the desk staff had such bad accents that I had to ask them to repeat themselves several times. On the plus side, the location is great, and I would stay there again if it were advertised as a 2 star hotel and charged less than $100 per night.\n\nReview 30:\nWe stayed at the Wellington Hotel on our visit on April 26 - May 3, 2011. We were on the 23rd floor, had a view to Times Square from outside walk area. The bedroom had to queen beds and a walk in closet were a twin bed could have been placed. plenty of closets nice living room area. Bathrooms were small and drains were very slow, older needed update. Would recommend this hotel, 2 blocks from Central Park, subway right outside hotel. Times Sqare 6 block walk. The Gray line bus had pick up site a block from hotel. Staff were very thoughtful and took care of everything.\n\nReview 31:\nThe Hotel , during our unfortunate stay exhibited the following: 1) Very dirty 2)Rooms are small and amenities are restricted. 3)Door was badly fitted and gaps of approx 3/4\" in some places. 4) Whenever Safety door is opened or shut, the whole wall shook and vibrated. 5)During our stay, hundreds of students were screaming and shouting at all hours of the night. And finally, I am very surprised that a hotel in such an area can exhibit so many problems. My advice to any visitor to New York is to avoid such a dump.\n\nReview 32:\nGreat Location Room very small The carpet in our standard room was dirty as were the bed cover and vallance. Corridors and carpets on our floor also dirty and many of the doors had kick marks on them Paintwork was generally shabby Hotel staff were fine and pleasant - We should have complained but were only there for 4 nights and didn't expect a different room would be any better.\n\nReview 33:\nI stayed at the Wellington Hotel for 4 nights in early December and had a fantastic stay. The staff were friendly and helpful and the room was kept very clean by the cleaning staff with fresh towels daily. I upgraded to a Queen room on arrival however the room I received was nothing like those shown on the website. I mentioned this to the reception staff and they refunded the upgrade fee immediately which I was impressed with. The hotel has direct access to a diner via the lobby which also provides room service to guests. The food here is well priced and quite good particularly for breakfast. The highlight of the hotel is location. Two blocks from Central Park and 10 blocks from times square. There is also a subway station adjacent to the hotel with links to times square and Penn Station which I used frequently. Overall for a well priced Manhattan hotel which is out of the chaos that is Times Square but withing walking distance, you would be hard pressed to beat the Wellington.\n\nReview 34:\nBooked this break with 3 other ladies. Booked 2 twin bedded rooms, only to find when we arrived this was not available. Offered 2 rooms with a double bed in each, so were expected to sleep with another person. TOTALLY UNACCEPTABLE. They eventually put a small put-u-up bed in each of the already small rooms. The final insult was un-ironed bed linen. Staff attitude very brusque and rude. Take it or leave it attitude. Would not stay there again, as I might be expected to sleep with a complete stranger!! Susan of Solihull West Midlands Date of break 25th - 28th October 2008\n\nReview 35:\nWas satisfied with our stay at the Wellington. Location was perfect. Had a corner room on the 24th floor that looked down on Times Square. Will definitely request this room again on a future stay. Would have been nice if the hotel had a lounge and restaurant was closed for our stay. Front desk staff and souvenir shop staff could have been \"warmer\" and more welcoming. The lobby was small and always crowded with people checking in, checking out, and just waiting around. There was no way to control the heat and it was sweltering in the room. On a January night we had both windows open to try to keep cool. Tub drain in bathroom was broke and had to hold down the lever to drain the water. If it weren't for the view and the location I probably wouldn't consider returning... but they had me at Times Square!\n\nReview 36:\nI found this hotel to be old and grotty. When we got to our room I tried to turn the air conditioning but it just made a very loud noise but in no way reconditioned the air. There was about 1 inch of dust on the skirting board and bed blankets were dull and grubby. I called reception to complain, they sent a guy up to us and when I showed him the dust etc he just shrugged his shoulders and said \" I move you to another room\" The next room was no better so we left the following morning and went to hotel accross the street (Park Central) which was the total opposite. It was a little more expensive but worth the money. I will never, ever stay at the Wellington again\n\nReview 37:\nwe have just returned from our stay in at the wellington hotel in new york! The hotels location is amazing as you step onto the pavement in front of the hotel you look to your left and can see times square and to your right is central park. There are many shops, bars and nice places to eat near the hotel. Our room was spacious and comfortable and the very clean. There was a flat screen TV and iron and ironing board but no tea and coffee facilitites. We booked the open top bus trips which were brilliant you can do this in the shop at the hotel. There is a cafe attached to the hotel which does good breakfasts. We did not eat in the greek restaurant as we heard it was expensive.\n\nReview 38:\nThis hotel was grubby, shabby and in real need of refurbishment. Disgusting cracked shower cubicle filthy carpet, wallpaper peeling off. However, when we notified the chambermaid of our blocked toilet she managed to sort it out straight away. The doormen were like beggars. You dare not look at them in case they expected a tip! When we first arrived we were put in a filthy room with a view of a brick wall. We asked to be moved as were expecting a city view and we were moved to a slightly cleaner room with a decent view. The hotel is very well situated, but I would not recommend it at all. Pay extra and stay somewhere decent.\n\nReview 39:\nWe just came back from staying at the Wellington Hotel June 17-21, 2005. You can't ask for a better location, especially with a subway station right outside the door to the hotel I was a little concerned after reading some less than great reviews online. The room was fabulous...very clean with 2 restrooms. The rest of the hotel was also very nice and clean. Only negative thing is very long lines at check in/check out. We did express check out so we avoided the long lines. I will surely stay at the Wellington Hotel again.\n\nReview 40:\nWe stayed at the Wellington on August 17th. We were greeted by friendly staff in the lobby. The bellhop escorted us to our room, made sure the keycards worked, checked the room, asked if we were satisfied or needed anything. The location is great. We only had a few blocks to walk north or south to our desired activities. Others have said the rooms are small, but we found our room an adequate size for New York City standards. We were totally satisfied with our stay at the Wellington.\n\nReview 41:\nI have just returned from four nights at the Wellington Hotel and feel I must defend it. I had already booked this trip as a birthday present for my boyfriend so was horrified when I read some of the reviews for the hotel on this site. However, upon arival I was more than pleasantly surprised. This hotel is in a fantastic location, within walking distance of many major attractions and with a subway station right outside the door. Okay, so the rooms may not be up to The Ritz standard but who really cares? Our room was clean and tidy, the staff were all happy and polite and the diner downstairs was lovely. I would definately return here as it is a great base in a great city.\n\nReview 42:\nGreat location next to Carnegie Hall and short walk to Central Park and Times Square. There are lots of better quality hotels in the midtown area. There is no safe in the room and you have to deposit valuables in the safe at the reception. The lifts are old and most of the rooms are small and not updated. I will not recommend to friends or family.\n\nReview 43:\nThe hotel and staff are brilliant. Could not say a bad thing about either. The location was brilliiant and was ideal for the subway and other means of transport. A 5 minute walk from Central Park and the same in the other direction to Times Square. Our room was small, but very comfortable. It was cleaned every day to high standard! Liked everything about this hotel and New York is definetly a place to visit!\n\nReview 44:\nI stayed here with my family of 4 and found the whole experience great! the staff we're really friendly and it was so close to times square and central park it was unreal! The room itself was very spacouis and clean and had a pullout sofa bed plus two double beds. We found the maid service excellant and the hotel staff couldnt be more helpful! i really would reccomend staying here to get a taste of New York\n\nReview 45:\nWe had such a dissapointment with this hotel. We thought it would be great because of it's excellent location, but the service & state of the hotel was terrible! I wrote a whole article on it, here are just a few examples: The room was not ready, when we got a room it was also not ready (bed not made, champagne glasses etc.) The next room had a sewerage problem. Then they said they had no other rooms. After a fight they gave us a room. The room looked fine, but when we went to bed, the bedding was dirty (hairs etc) Everytime we complained, they treated us like the enemy. They were totally unfriendly, unhelpful and plain rude. Also, our view was a rubbish dump in a dark alley. They also charged us more than we were quoted on paper. They were very unwilling to change it back.\n\nReview 46:\nAfter reading a few of the reviews that were already on trip advisor me and my friend were a little apprehensive of staying at the Wellington Hotel, with all the talk of bed bugs, noisy air conditioning units, bangs in the night and unclean rooms it was a hard not to be, but we were pleasantly surprised by our room - it was a decent size, comfortable and above all it was clean. The hotel was in a great location, right next to a subway station, and a stones throw from both central park and times square. For what we wanted the hotel for, a place to get ready and sleep, it was perfect.\n\nReview 47:\nFantastic location!! That's all I need, not gonna spend much time there anyway. And last time I did have the lowest price room, it was clean and just what I needed. I will go back. Thanks Wellington, I had super time in there =)\n\nReview 48:\nWe stayed at the Wellington Hotel late March 2006. The hotel is in a perfect position for walking into Central Park, Broadway, Times Square, Shopping etc. On arrival the check in desk was very busy, we were given a room on the 5th floor, on first impressions it was small, needed redecorating and had no view at all as it backed onto an adjacent building. The main thing was that the room was clean. The postion of the hotel made up for the minor problems with the hotel, afterall who goes to New York and sits in their hotel all day. We had a great four day break in New York. If you are booked into the Wellington Hotel expect what it is, a Budget tourist hotel, clean,very busy, a bit on the tired side but is ideally situated for the city centre life.\n\nReview 49:\nStayed at theWellington hotel for 6 nights over the new newyear great location. Rooms was clean and had all the expected facilities except they dont provide tea/coffee facilities. Have rebooked with the Wellington for August hotel is a bit tired but still great loaction with subway outside centralpark and time square 5 min walk. Over all good value for money with friendly staff.\n\nReview 50:\n3 of us stayed in this hotel from 06/12-14/12 and I have no complaints at all about the hotel.Staff were friendly and room (a 2 roomed suite was clean and comfortable .Being in New York dont forget to leave the room tip for the cleaning ladies .I did one morning to my regret and found the room tidied but not with the same attention to detail.Its worth looking after those ladies. Check out area is small and can get crowded but avoid at peak times and its ok .I didnt use the internet, but my daughter did ,and found it a bit expensive. I was on holiday and trying to get away from that kind of thing and glad that it was expensive as she couldnt live on the computer with those rates.5mins =1$ I would have no problem staying in this hotel again and would complain if a place was dirty or uncomfortable and this wasnt .Also the location is fine,5 mins walk to Central Park one way and 5 mins Times Square the other\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31081, "query_start_index": 31083, "query_end_index": 31083, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 753, 978, 1518, 2394, 3029, 3470, 4431, 5324, 5802, 6388, 6959, 7848, 8226, 9039, 9714, 10545, 10804, 11585, 12165, 12945, 13418, 13909, 14456, 14730, 15534, 15996, 16860, 17841, 18456, 19042, 19572, 19967, 20972, 21561, 22385, 23068, 23765, 24409, 24948, 25448, 26142, 26504, 26928, 27351, 28148, 28750, 28991, 29759, 30153]}
{"id": "193098", "pid": "193098", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at this hotel last week and after reading the reviews we tryed to cancel. However we didnt. We were so glad we didnt. The room was clean and the bathroom was New. The hotel was excellent. The health centre was perfect the pool the sauna , the steam room the showers and the clean towels were great for a relaxing weekend. Infact i am going back this weekend.\n\nReview 2:\nLocated at roughly a ten minute walk from both Barbican and Old street Tubes, this out of the way establishemnt is rather deceptively named. Whilst many of the rooms are undergoing \"improvements\", this seems to have been the case constantly for the pasrt few years and the room quality never actually improves. Bog standard and over-priced. Youd be much better advised to look more centrally OR look for a cheaper alternative in the same area and give this ine a miss.\n\nReview 3:\nExcellent and helpful staff, buffet breakfast as filling as one would want, clean rooms, comfortable, fairly good ocation near bus stops (bus 55 particularly helpful), shops, bars and services in the neighbourhood, quiet.\n\nReview 4:\nWe\u00e2\u20ac\u2122ve stayed at this hotel over the weekend, there was a slight delay with check in, I believe it was a system failure, room was spacious and clean we asked for extra towels which they were brought within 2-4 minutes even that we had them on wardrobe but we did not see them in first place, shower was bit confusing to operate once you know how it works you will be fine. Food in Restaurant (Carvery) was very presentable great value for money even that there was promotion 25% off, staff very helpful and constantly with smile on the face. Restaurant Manager I believe was Arjent was very friendly and explained to us the extra facilities in hotel and explained other activities and interesting places around the city. Concierge staff were very organized with taxis even there was plenty of people going out. Definitely will go back to this hotes.\n\nReview 5:\nThe hotel is not particularly handy for public transport and is in the middle of a dismal, concrete, low income area of London. The annex is a disgrace and needs urgent refurbishment. The walls are paper thin so we heard all of our neighbour's activities. The paintwork was tired, chipped and flaking. The bedspread was faded. We were on the 2nd floor, just above the canopy between the main building and annex. The noise from what we presume were the smokers from the Brasserie/Bar beneath was horrendous and went on until at least 2.30am. At the same time we could not shut the window because it was so hot and airless. We have stayed in Travelodges which are far better and less expensive. We suspected that rooms in the annex were allocated to those who refused to pay for an upgrade and this is a shabby ploy. Having seen the bedroom there was no way we would have contemplated eating at the hotel. The hotel seemed to be geared primarily to large group bookings. It is certainly not a romantic venue.\n\nReview 6:\nDon't stay here if you think you will be in the city, near a decent tube, expecting sleep, modern facilities or wanting value for money. Obviously it is the job of London Hoteliers to rob you blind in the summer months but staying here is like a mugging without the personal touch.\n\nReview 7:\nDisappointing in so many ways, including ash in the soap holder in a non-smoking room, booked for two - towels for one , broken TV remote generally grubby with lack of attention to detail.\n\nReview 8:\nHotel was booked over internet for Saturdaynight 24th July 2010. Be prepared to be turned away/offered alternative accommodation in a sister hotel without a pool several miles away. There was a problem with overbooking - we were told there was no room for us and we were offered a room in a Thistle hotel at Marble Arch which is about 3 miles away and has no leisure facilities. We did not take up this offer of another hotel as we wanted to stay in the City area of London. We will not be using Thistle hotels again.\n\nReview 9:\nThe room was comfortable,but the service in the restaurant could be better.The check in and check out were easy and all members of stuff were polite and friendly.It could,also,have a some computers for internet.All customers don't have laptops\n\nReview 10:\nHad to stay here on business for a few days when my usual hotels were booked out. Rate was accordingly expensive. Check-in was slow (however, they did come around and offered drinks whilst one was waiting). Room was tiny and very tired. The little floor space that would have been there was taken by an additional foldable bed in my room, which also blocked me being able to get the wardrobe open. Bathroom had rusty spots. Asked for additional bed to be removed, only to find it still there when returning. Also, promised bathrobe did not appear. Bed disappeared after a further intervention. Area of the hotel is nice enough, if not a bit removed from the nearest tube station. A lot of school classes were staying in the hotel at the time, to be fair though I didn't see/hear much of them. I would have been fine with the above at maybe \u00c2\u00a360/night, but not at just under \u00c2\u00a3200/night.\n\nReview 11:\nThe hotel is very grotty in the room, cleanliness is ok however the room was really run down. The beds was hard and uncomfortable, and the bathroom though needs a refurbishment. For what we paid I was very dissapointed and will not stay their again. Both our key cards did not work when we came back to the room that night and had to go to reception to get them changed, which was in another building. The area is very dodgey and not a nice part of London, I did not feel safe walking around at all. MY MESSAGE TO YOU IS DO NOT STAY HERE.\n\nReview 12:\nReally enjoyed our stay here. Spacious clean rooms, bit dated but not seriously and quick check in process. Short walk from the angel tube station and islington high street - perfect location for tube links to the centre. Islington is gorgeous too - would recommend eating here if you don't fancy venturing into the centre, really village feel within a city. Breakfast was included which was a surprise as we booked room only - really nice but try and go early as there were queues when we left. It was nice to have a pool as there were baking temperatures when we visited - however it is a bit dated and we had quite a lot of trouble getting the jacuzzi to work! Great value - we'd definately go back.\n\nReview 13:\nThis hotel is quite neglected. The windows need to be cleaned on the outside and things remain in a state of disrepair. The kettle was hidden away and when I took it out it didn't work but they brought me up another one. The staff were fine but this hotel is obviously badly managed. It was definately clean though.\n\nReview 14:\nHaving left the booking of a hotel for my trip to London last year to the VERY last minute, i really didnt know what to expect of the hotel but got a great deal from Laterooms and as my friend and I were only down in London for the nightlife we weren't caring too much! My first impressions of the hotel were impressive with the staff being very nice and helpful. One of the receptionists in particular was very nice and always has a hello for us. The room was a little small but very clean and had everything you would expect it to have. When we encountered a problem with the shower we were quickly given another room which turned out to be of a higher standard!! The concierage was excellant with booking us taxis and anything else we required and even drove us to the tube station when we checked out as there were no taxis available!!! I would certainly use this hotel in the future and recommend it to others. Food was good, although drinks were quite expensive but you would expect that of London so was prepared for that!! !\n\nReview 15:\nThis is a terrible hotel, located in the middle of a low income area which makes it unsafe to walk back late in the night. My room was in the dependance and very cold, tired and noisy: being on the corned, winds were strong and woke me up several times in the night. Breakfast management is cahotic, with long queues as restaurant too small to accommodate for the overall number of rooms available in the hotel. In the dependance, many meetings are organised on a daily bases and security remains a concern given that anyone can wonder to the crammy corridors via the fire escape stairs - if you venture there, close your eyes as they have a tendency to park there for a few days dirty trays from room service.\n\nReview 16:\nThis hotel is a dump. I can only think it gets 4 stars because it has a rare thing for London hotels - a swimming pool. The rooms were small and very tired looking. But the biggest problem for me is that the hotel is actually half a mile from the Barbican in the middle of a very dodgy looking estate. We walked out the first night and did't like the look of the neighbourhood, so we ended up spending quite a bit on taxis. The official rate for a hotel of this standard is totally out of proportion to the quality. On, and don't stay here on a Sunday night and expect to find anything open. The whole of the Barbican/City/Smithfields area doesn't do Sundays.\n\nReview 17:\nI stayed in this hotel with my wife & friends & we all thoroughly enjoyed our stay. Our room was comfy, clean & quiet. The staff during check-in & behind the bar were attentive & very friendly. Breakfast got busy but we were still seated & fed to our satsifaction. We didn't use the gym or pool though did have a look & these seem ok for a relax after a hard days sight seeing. Favourite parts of the hotel were it's location for nightlife with Clerkenwell & Hoxton on it's doorstep & the friendly bar downstairs. Sometimes hotel bars are huge souless places but not this one.\n\nReview 18:\nThe hotel is situated a short walk from Shoreditch. It is nowhere near a bus or tube connection. I would advise getting back to the hotel before dark as the local tower blocks look a haven for muggers. It was probably a nice hotel when in was last decorated back in the seventies! The food selection is dreadful - first hotel I have encountered that didnt have Beef, Chicken or Pork on the menu. The bathroom is cramped with broken tap fittings and a cracked toilet basin - its 2 star minimalist at best. The bedroom is tiny, in need of new furniture. There is no air conditioning, but the window does open 2 inches. The TV is an ancient 12 or 14\" CRT kids bedroom model. Two of the main UK chans ITV and Chan4 do not work. I would not recommend this hotel to anyone\n\nReview 19:\nReally a dower hotel in the middle of nowhere. Evening food was sub-standard - gristly. What ever you do don't order the Cumberland sausage and mash as they'll come back to you after an hour to tell you they haven't got any!\n\nReview 20:\nDon't think this is going to be a ok stay because it won't be. I stayed here in November 2010 and I was shocked about how bad the hotel was. I have stayed in many hotels but this deserves 1 star. I've stayed in better hostels. Trust me I'm used to bad hotels this is terrible. The worst I have ever stayed in.\n\nReview 21:\nJust a 2 night stay in a V busy hote, remembrance weekend, and Lord Mayors Show. Everything fine, breakfast can be a bore queuing for table but food good, staff friendly, nice walk to St Pauls, or Angel Islington with good restaurants, will use again. It was a \"Times\" package\n\nReview 22:\nme and my girlfriend stayed in the barbican from friday till sunday.when we got their we were to early so the staff said we could leave our bags everything would be fine like it was. we first went to madame tussauds and asked before we went the best form of transport.we got the bus the 205 took us outside there and 5 mins from oxford street. i ahve read in earlier reviews the staff are unfriendly i cant understand this at all.they helped all the time especially a small guy called benji.what some of these snobs dont accounnt for before writing about them is that they work for peanuts and get treat like idiots by ppl who think their better than they are.the area i agree isnt the nicest and wouldnt recommend goin and getting the bus on a nite.but just get a taxi to the west end it will be \u00c2\u00a310 nothing really considering thats missen all the bus/tube stop offs.rooms were lovely, sauna,steam room,jacuzzi and pool were great and the breakfast was outstanding.if you what something more central u will pay a couple of hundred pound more, its fine trust me.\n\nReview 23:\nGreat service from very friendly staff. Easy to find from old street tube stop. About 8 mins walk with a bag. Come out exit 7. Turn right on bath street straight after co op. Turn left onto lever st. You will get to the hotel after a few hundred metres on your right. Area felt very safe in the daylight. Pool and rooms need a refurb but for the price I got on the london town website I cant moan. Quiet relaxed place with good service. Food ok/edible but expensive.\n\nReview 24:\nWe stayed for 2 nights to watch a show. The hotel was clean, the room was fine for what we wanted. If you want to stay in luxury then this is not the place, but the facilities are great, the pool and steam room are fab and the breakfast is fantastic, they even made us poached eggs especially. Most of all we found the staff fantastically helpful and friendly, especially the concierge called Angelo, he will go out of his way to help you. Once you work out the bus routes and tube it's really easy to get around, would advice a travel card as you can use for tube,train and buses and is only \u00c2\u00a35.60p for 24 hrs. We would definetely stay again! !\n\nReview 25:\nI have to say this is one of the worst hotels I've stayed in in London. My room had the smallest twin beds possible and both were ROCK HARD. I'm pretty sure some of the rooms have been refurbished, but the room I was in definitely was NOT. I'm pretty certain it was because I wasn't in the main building (if you have to go outside and cross the road to get to your room after you've checked in, you're in trouble...). Wifi isn't free and I wouldn't say it's in the best area. Wouldn't recommend this one.\n\nReview 26:\nI stayed one night in the Thistle after my works Christmas party. The check in was slow at 3pm. Not sure if I was just unlucky with timing but 15 minutes is too long to wait to check in. Room was clean, bed was comfortable. Bit of noise from near by building site in the morning but that's not the hotels fault. I'd come back early from the party so spent longer in my room than anticipated but it was perfectly adequate To those reviews who say its a long way from the tube, Angel, Barbican, Old Street are all within 10 minutes walk. This part of town is a bit in limbo but within 10 minutes walk you can be in any of the above mentioned places or Clerkenwell. There were a few things that showed the rooms were in need of a bit of love, rips in the curtains, door handle surround in the bathroom was falling off, old shower curtain connectors still on the rail, large chips out of the bed side table top. It was well worn but just shorty of tatty.\n\nReview 27:\nThis is a run down hotel that is best avoided. The rooms are small and badly designed with poor furniture, lumpy matresses and tired decorations. The facilities you would normally expect are often missing, e.g. no tissues. It is comparatively expensive. It is not even near the Barbican! A good 10 minute stroll to the Barbican Centre - OK on a nice day but probably a taxi at other times. It is difficult to find positives - half the staff were friendly & efficient. The cooked breakfast would have been good if it had been hot but it was only warm. The only saving grace is the fish restaurant across the road - Fish Central. This is a chip shop that has expanded on the back of success, - formica tables but a range of fish dishes (not just fried) and specials served by friendly and knowledgeable staff. Its a gem!\n\nReview 28:\nThe location wasn't that bad, reasonably clean, helpful staff. Just a bit of a mission to find it!!! Even though the hotel is in a rough area we walked back at 1am and felt safe. If we had decided to catch minicab it would have cost \u00c2\u00a315 from the lyceum which I didn't think was too much at all. The hotel also have a relationship with one cab firm, and the concierge was happy to organise.\n\nReview 29:\nPlease, please, please no matter how tempted you are to book a room at this hotel - don't, especially if you are in London sightseeing. The rooms are small, dirty, in need of refurbishment (unless you like 70's retro! ), and like mini furnaces. The hotel is in the middle of a council estate, miles from the nearest tube in a 'run down' part of London, the restaurant is grim, and nobody appears to speak English! I had two nights in this dump at \u00c2\u00a3164 a night!! and was glad to leave - fortunately my employer was picking up the tab.\n\nReview 30:\nAfter reading some of the reviews i was doubious about visiting here. I booked a day's leisure facility use and some beauty treatments with two girlfriends and we have a fantstic time. They are doing a special offer so you can use the facilities for free (just go to the thistle hotel website) and then gave a deal on the beauty treatments as we were a group. The treatments were fantstic, the staff couldn't have been more welcoming and the facilities were great - clean, perfect working order. changing rooms were lovely and warm, very clean. i would highly reccomend it.\n\nReview 31:\nThis is never a 4* hotel... how the ETB give that rating is beyond me. The bedrooms are absolutely tiny, with barely enough room to get into bed from the side. Bathrooms also very small and quite shabby. The decor is peeling and dirty and all in all the hotel should regarded as 2* until it get's an urgently needed refurb. Onthe plus side the bed was very comfortable and the staff friendly\n\nReview 32:\nTotal dump, nothing in the hotel works. What an absolute hole!\n\nReview 33:\nProbably the worst hotel I have ever encountered. The rooms are awful: small, dirty, horrible bathrooms, peeling paint, smelly drains, TV didn't work, no aircon, minibar not stocked., dirty linen. Communal areas are dirty and shabby with peeling paint and filthy carpets. Food was inedible. Truly awful. I ended up going to a takeaway instead. God knows why anyone would stay here. It is not fit for livestock. Avoid this place like the plague.\n\nReview 34:\nThe hotel was dirty and very dated. The rooms were fine in size, but were quite dusty and dirty in places, the towels and sheets had a wierd smell and it just felt like it could do with a deep clean. The bath was also a little grotty. The breakfast was the worst I've had in a hotel and I do always look forward to a breakfast when staying in hotels. The bar was also very very expensive - even for soft drinks. We did get most of this stay free using tesco clubcard vouchers, however, if I'd have paid over 300 pounds which is what the regular price is of the hotel for two nights I would have been bitterly disappointed.\n\nReview 35:\nThis was without doubt the smallest hotel room in history, and for 150 pounds a night (which thankfully I wasn't paying for) the hotel should have been flying a jolly roger flag outside!!! When laying on the single bed, I was able to reach across the room and touch both walls at the same time\u00e2\u20ac\u00a6..I think perhaps they accidentally put me in the cleaners cupboard?! The room was old, and well past its sell by date\u00e2\u20ac\u00a6although I understand from other reviews and a colleague also staying here that the refurbished rooms are nicer\u00e2\u20ac\u00a6.if at check-in they say you are in the second building, my recommendation is to check out!! The food and staff were helpful of an evening in the bar, although service at breakfast when it came to getting tea, coffee or toast wasn\u00e2\u20ac\u2122t the best\u00e2\u20ac\u00a6the buffet was good though. All in all, when next I\u00e2\u20ac\u2122m working up in London I think I will be trying somewhere else before returning here.\n\nReview 36:\nThe Thistle Barbican is a truly horrible hotel. The room I stayed in was dirty, with peeling wallpaper, sticky lino flooring in the bathroon, a tiny, lumpy, bed, and noise coming through the thin walls and rattling windows all night. It really is dreadful. I wouldn't stay here again, even at the \"good\" rates that you can unsurprisingly get at lastminute.com\n\nReview 37:\nI stayed here for work and got a very good deal for London through the Thistle website. The Hotel was very good, room was excellent and the facilities I used including the Bar and Restaurant for breakfast were very good. Breakfast was fantastic value as it was included in the room but It was very expensive to buy separate. The location is good for the business area of London but its a 15 min walk to Angel tube and then a 15 min tube into central London if you are sight seeing. I'd say if its cheaper than others get it, if not there are probably others closer to central London which will be the same standard for the same price\n\nReview 38:\nI arranged my stay with this hotel on behalf of friends. After I had booked I checked the reviews and thought 'Oh my god what have I done here' However, on arriving at the hotel the staff were friendly and check in was quick. We went straight to the bar and were served immediately, the bar area was comfortable and we were not hurried , could have stayed there all night if we wanted too!! Our room number 1405 was large, very clean and modern with new furniture, fixtures and fittings. The shower was a power shower with massager and above all it was all so clean. The bed was huge and comfortable. I was so relieved and feel that some of the comments made were before the hotel was refurbished and now appear very unfair. I have stayed in many hotels around the world and believe me this one does not deserve the feedback it has been given. Please do not be put off by the very old reviews you see here.\n\nReview 39:\nthe hotel was charging \u00c2\u00a3145 for this single room (walk in rates)- this has possibly got to be the worst example of a 4 star hotel room I have experienced in my life. Badly maintained. Appauling standards. Extremely slow front desk. Understaffed and inefficient. please see the attached pictures\n\nReview 40:\nThe hotel was the least to say, terrible. The hotel had chipped walls and was not so clean overall. The streets outside where dark and the area is the worst to stay around. It seemed that the area was so dreadful that a man alone would rather not walk on his own. Very scary , dangerous - like area. Would never even pass outside again.\n\nReview 41:\nI visited this hotel for one night only and paid \u00c2\u00a3220 excluding breakfast. During my stay I witnessed a Spanish family excluded from the bar, when it was the only place to get food late because they had (teenage) children. 2 customers having to ask for bottled water for their room at the bar (like in a bed and breakfast). An unstocked mini bar (pointless) Terrible service and food at breakfast. Scruffy, dirty room. All in all a 2 star experience at 5 star price. The hotel is badly managed with no sense of ownership or pride. It exists through a cynical reliance on receiving sufficient numbers of transient foreign visitors. None of whom will stay again and who do'nt have the English, nor the inclination, to complain. After I raised my concerns at reception on checking out, all I received was a further request to compain on line and have since heard nothing. Don't use this hotel under any circumstances, it makes you ashamed to be British.\n\nReview 42:\nI had to make an on-the-day booking for business in London, and in hindsight I'm not suprised this hotel had availability. It cost \u00c2\u00a3200, for a tiny room that was incredibly shabby. The room was horribly warm, even though this was November. Opening the window wasn't an option as there was a very loud air-con fan outside that kicked in every 2 minutes making sleep almost impossible (unfortunately I'd forgotten my ear-plugs). Closing the window had little effect on the noise though. This was in the part of the hotel that is across the road from the reception. Never stay in that part of the hotel. Staff seemed friendly enough, if a little weary of the criticisms and embarrassed. Terrible hotel for \u00c2\u00a360 let alone \u00c2\u00a3200. Never stay there.\n\nReview 43:\nJust got back from a fabulous weekend break, with my children. WE book two rooms at the Barbican Thistle, on arrival we were informed that the rooms were not next to each other as requested, they did upgrade our rooms to delux as compensation. The rooms were very nice, the bathrooms both had mold on the bathroon ceiling and shower screens. Beds were very comfortable. We had to queue for over half an hour each morning to get into the restaurant for breakfast then another half an hour to get the buffet breakfast, we had to do it as a relay as the table kept being given away to other residents, by the hotel staff!! It is a good 15 min walk to the nearest tube station.\n\nReview 44:\nI booked this hotel through work and paid \u00c2\u00a3100 for a one night stay. I would have made a complaint if I'd paid myself. It's the only time I have stayed in a hotel and been disappointed with the room. My colleagues room was the same so it wasn't just a one off. I wouldn't recommend this hotel to anyone. My room was freezing but my colleagues was too warm and she couldn't sleep. The bathroom was old and in a bad state of repair. My colleague had an invoice for \u00c2\u00a399 shoved under her door at 4am even though she had prepaid (possible scam?). There was a queue to be seated at breakfast so not good for people needing to be somewhere early. We also had to ask for coffee as our table was ignored. A bad experience all round.\n\nReview 45:\nBedroom in need of decoration. Bathroom is tired. Pillows and towels require replacement. Tubes are too far to walk in inclement weather, especially if carrying luggage.\n\nReview 46:\nHow dare they charge these prices? At over \u00c2\u00a3120 for the night my wife and I were offered the tiniest room I have ever seen in a major hotel. We complained and were given a bigger room that was still much smaller than a TravelLodge or Premier Inn. (They had - of course - tried to sell us an upgrade, as they do to everyone). Everything about it was shabby. The furniture seemed old. The bed was hard. The plumbing was noisy. There was only one set of towels and one set of shampoo etc in a double room. When we were asked for more, the member of staff was totally sniffy aboiut our request for help, And the they charged \u00c2\u00a310.95 for a second rate breakfast. Nothing would make us go back.\n\nReview 47:\nSpent a couple of nights here on business. Our group had very different rooms, but no-one complained too much. Clean and comfortable. Not particularly spacious, but I've certainly been in much worse hotels. One colleague had a grim room but changed it after complaining and was much happier. Breakfasts were largely self service, but catered for all tastes from full English to fresh fruit, croissants, pastries, yoghurts and cereals. Didn't get to use the gym/sauna facilities. Biggest beef was that the air conditioning didn't seem to work - something which all my colleagues complained about - but as there were enormous fans in every room, we were able to keep the temperature down a little. All the staff were very attentive and eager to please.\n\nReview 48:\nStayed in the annexe for 5 nights, the walls are paper thin, was woken by snoring, alarm clocks, shower, phone calls and televisions in neighbouring rooms. Also the 15min walk from Old Street Station does not feel safe after dark.\n\nReview 49:\nI stayed here whilst working in the City for 2 nights. The location is poor, it is \u00c2\u00a38-\u00c2\u00a310 for a taxi into the city each morning. I had booked a double room, and pre-paid for it, but on checking in was told that they had no standard doubles available (it was before 5pm!) so I was given a twin room. The room was shabby, the bathroom was tiny and smelt musty - the sort of bathroom where you will take a shower but not a bath. The mattress was very old and had no spring left. I ordered an alarm call for both days but of course didn't get the second one, luckily I had already sussed out what kind of hotel it was and set my phone alarm. The standard of the room you get may depend on which side of the hotel you're in - I got to see the nicer side when searching for my room as the check-in clerk didn't tell me that I was across the road. Only good things- the concierge and the pool/gym staff were very helpful.\n\nReview 50:\nWe booked through Lastminute the day before and after reading the reviews on here I thought I'd made a terrible mistake - but actually everything was fine. The check-in staff were helpful and the room (in the main building) was really nice. We asked for a nice quiet room when we checked in and were really pleased with the one we were given. We also heard the man next to us at checkin ask to be given one of the nice rooms and the lady said the 'standard rooms' were in the building opposite and the 'de-luxe rooms' were in the main building - so I would recommend trying to get a room in the main hotel building if possible. The area is a little dodgy with some rather rough looking pubs, but we didn't see/hear anything - just best to get a cab at night. Having said all this I wouldn't have wanted to pay the rates advertised at front desk for the room which was around \u00c2\u00a3170 / night! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29595, "query_start_index": 29597, "query_end_index": 29597, "truncation_seperator": "... 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{"id": "2515462", "pid": "2515462", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was a great hotel, away from the casinos and perfectly located next to Nordstrom and the Shopping mall. The hotel room was spacious, felt like a self catering mini apartment. The mini fridge was huge and can accomodate lots of food. The bathroom was amazing, shower/jazzuzi, twin sinks very spacious! My only disappointment, there were no bath robes included, you had to resquest these. This hotel at the end of the strip turned out to be my ideal location especially if you want to be away from the hustle and bustle :p\n\nReview 2:\nThis glitzy hotel is in a good location at the south of the strip opposite Wynn and Fashion show mall. This is a really good hotel to stay in as it is non-smoking and non-gaming, so it actually feels like a hotel rather than a casino. It was nice to get away from the craziness. We stayed in a 1 bed strip-view suite. The suite was spacious and of very good quality. The poolside is fun and plays good music. We ate at DJT for breakfast one morning, but unfortunately didn't find this to be the same standard as the hotel. Dinner may be a different story. We would absolutely recommend this hotel and hope to visit again soon.\n\nReview 3:\nBeautiful hotel but terrible housekeeping. They checked two of our group into dirty rooms. Ask for a room away from the side of the building with the train. Horn blew aat 2 and 5am. If you want to gamble this is not the hotel for you. Too far off strip. Spa was nothing special.\n\nReview 4:\nThe front desk staff made me feel like I was lying. I booked a trip through Travelocity which included a $50 credit for the spa and a 4pm check out. However, I had to prove it in writing to the clerk. Secondly, the city view suite was awful. All I heard all night was the freight train going by. The showerhead had some filthy white stuff on it. Overall experience was awful.\n\nReview 5:\nthe trump is a lovely hotel a few minutes off the strip. It provides a calm,soothing, sophisticated atmosphere. The lobby is large, marble, quiet and plush. A great place to sit and have a drink and conversation. The restuarant, is fine, perhaps not as good as some of the best, but if you are tired a beautiful atmosphere with good food. i enjoyed the spa for a massage, facial and unexpected hair cut. one of the best facials i have had. the pool at the right times was a wonderful time to swim and sun. but it can get crowded with families with young children. when we wanted to go to the strip we simply hopped on the free shuttle and arrived at the ceasar. my only complaint was that i had great difficulty finding the pick up spot for the return trip.\n\nReview 6:\nStayed at Trump 5 nights. Requested room change after first night because of train. New room still noisy. Bed squeaks, room very dusty. Housekeeping poor. Do not recommend.\n\nReview 7:\nThe hotel was beautiful. Rooms are huge and well appointed- even have a mini kitchen. Bathrooms are immense. Views of the mountains are wonderful - however, the hotel is not on the strip. In order to get to the strip, you have to walk through the entire fashion mall or down streets with no sidewalks- I would not advise walking the street to the Trump at night. Going through the fashion mall is possible until 10 p.m. Cabs are expensive in Vegas and you will have to take a cab back to the Trump at night. We usually walked the 3 blocks to the Strip every morning and took \"The Deuce'\". The Deuce is the bus that goes up and down the strip all day and late into the night. Your best deal is buying the all day pass for $7 pp and you can use it as much as you want in 24 hours. If you're there more than 2 days, the 3 day pass is $15, and again, you can ride the strip from Fremont Street all the down to the Mandalay Bay.\n\nReview 8:\nRooms are nice, location could be better (the hotel is just outside the Strip), general atmosphere has absolutely no WOW-factor (unlike most of Vegas luxury hotels) and the service is terrible. One day there was a strong wind, which was after a while followed by stormy rain - but nobody from the pool staff bothered to take inside small objects from the pool area. After the rain was over for the next two hours all those towels, pillows and chairs were still floating in the pool... Another day there was a fire alarm in the building - so all guests were evacuated though emergency stairs. Guess what we saw when we left the building through the emrgency exit- in the lobby people were checking in, the restaurants were serving breakfast and the staff said they had no clue about the evacuation... And talking about theft in the hotel. Once I left a piece of jewelry in the pocket of a bathrobe - to find that bathrobe was replaced (and the jewelry was never found - surprise surprise). Stay away from this place - there are other hotels in Vegas which are truely great, cool and friendly.\n\nReview 9:\nThe hotel itself was lovely, however, the freight train which rumbles through 3 times per night between 10 pm and 7 am was most annoying. It appears the hotel was not sound proofed adequately as the noise was so loud it was as if the train was coming through the hotel itself. In addition, the housekeeping service was very unresponsive and did not do a good job of cleaning. The room was disheveled looking each day after they had supposedly \"cleaned\" the room. Since I did not travel with my laptop this trip, I used the computer in their business center 3 times during my stay. The first time was the only time it worked properly. The remaining 2 occasions it would not send out any email messages even though it didn't have a problem charging my credit card for the use of the computer. Very annoying!! Would I stay there again? Not likely! There are far too many other beautiful hotels without the noise of trains running all night, etc.\n\nReview 10:\nReally big rooms with very comfortable beds. Awesome bath robes which were so comfortable. Amazing jacuzzi bathtubs that fit 2 fully grown people. Only thing is the location which is set back from the strip. Involves a bit of walking so not great for wearing heels. Opposite the mall though which is convenient for a spot of shopping. Pool is great with lovely sun loungers. Service depends on what time you hang out there. Tip for anyone choosing to stay here - ABC shop in the mall is the only place close buy where you can buy water, snacks etc.\n\nReview 11:\nI guess that I should have checked Trip Advisor before booking our stay. Our family had 2 nights in Las Vegas before travelling to the Grand Canyon. Since we were travelling with 2 children (6 & 8), I chose Trump because it claimed to be a 5 star property that was located off the strip. The fact that it did not have a casino was one of the determining factor. I presumed, incorrectly, that the hotel would offer comfort and safety. NOT. My 6 year old found drugs (bags of cocaine) in our room! Presumaby this room was serviced before our arrival? NOT. Obviously, I was horrified. When I advised the hotel manager what had happened, his response was simply, \"Thanks for reporting the issue. We will need you to complete a security report. \"..No concern, no apology! When we returned, I responded to an email survey with detailed information on the incident---NO FOLLOW UP. I wrote a letter to Trump Headquaters regarding--NO FOLLOW UP... Be warned, safety, service and customer satisfaction is of no concern to Trump properties.\n\nReview 12:\nStay at the trump for a wedding and overall a great hotel for the price. Easy walk to the strip and the fashion show mall across the road! Had a room on the 55 th floor with an amazing view right down the strip! (looks better at night!) rooms a great size and ideal for what we wanted and to get away from the ringing of game machines! Would highly recommend the hotel.\n\nReview 13:\nAfter a horrible travel day, filled with mixed up hotel rooms and someone getting a hold of our credit card information we found a room at the Trump on line. Talk about turning a bad day around., from the moment we pulled up to the port we knew we made the right choice. This hotel is non smoking/non gaming. I waited only a minute or so for my turn to check in. The front desk clerk was kind and gave us a upgrade to a strip view. The rooms are lovely, they are large and have kitchenettes. The bathroom is the size of many Las Vegas hotel rooms. I will stay here next time that I travel to Vegas, if I want night life the Wynn is at the end of the block. Nordstrom is directly across the street. It is a wonderful oasis in the desert.\n\nReview 14:\nI suspect that because of the low occupancy, staffing has been cut \"to the bone\". Only 2 front desk attendants for a 52 floor hotel? Insufficient wait staff in the dining area, room not cleaned until dinner time. Only 1 soap bar,no luggage stand, no decaf coffee in the room but $ 13 for a decaf cappuccino or a glass of house wine, plz. There is a quote of Donald's in the pool bar area that if you're going to think, think big. At this location, the plusses are big but... The rooms are clean, big and modern with jacuzzis (guess there is no water shortage here), but the shortcomings are too many. Also, some complained about the train whistle noise at night,but though I am a light sleeper, I wasn't bothered .\n\nReview 15:\nMy husband and I stayed for 2 nights in this hotel and we wished we had planned to stay for longer. LV is great, this hotel has a excellent gym and first class pool, and our room was first class. A great hotel and we will certainly stay in the Trump International Hotel again.\n\nReview 16:\nI read the reviews too late! I had already \"won\" on priceline. I thought \"how bad can a five star hotel be?\" The answer is simple, THIS ISN'T A FIVE STAR HOTEL!!! Just because you put in a Sub-Zero fridge and give feather pillows doesn't make it five star. You will not sleep if you stay here. The window design is flawed so you here everything from outside, even on the 54th floor. The train comes by frequently and blows a LOUD horn. The air conditioning doesn't cool your room. I like the temperature at about 74 which isn't very cold and it couldn't do it. The staff is nice enough, but obviously overworked. They never turned down the beds, fixed the TV, made the sofa bed, or brought our \"trump kids\" ammenities. You can read about the plain, boring pool, small workout room and RIDICULOUS $15/NIGHT service charge in other reviews. Bottomline is, there are way better hotels offering way more for less money when you figure in the food, gaming and show credits offered at other hotels that you do not get here. BTW the food is bad too!! They gave us Sara lee cheescake, no joke! !\n\nReview 17:\nStayed at Trump Vegas during Christmas. Hotel doesn't have self parking, so you need to valet ($15 per day). No problem with that. But, you need to wait 45 minutes to get your car back. That is not okay. Not many bell men are available too; need to get my own luggage to my room. So much for a 5-star hotel. The morning we left, there were over 100 people waiting in the lobby to get their cars. So, be careful if you have a flight to catch. Better off park across street (Nordstrom) if you are going in and out. Can\u2019t find any onsite management to discuss the issue.\n\nReview 18:\nThe hotel reservation manager had a whole list of reasons why their \"best rate commitment\" did not apply, so we spent much more each night than other guests. Made us feel sick. Our attempts to address this concern were futile. Not good to book in advance. Go last minute with Hotwire. We will not return. Why? So many other better, more reasonable hotels to choose from. If you want a real 5 star--try Wynn.\n\nReview 19:\nWell just returned from Vegas after staying at this Hotel. I'll keep this very simple. Great hotel, 5 star standards. Bar shuts at midnight that's ok Bit later Fri/Sat/Sun Pool nice! No Casino, which makes more peaceful BUT!!! For the life of me!! Why put this hotel next to the Train crossing where the train driver blasts the horn at all hours? 2am - 3am - 3:30am and so??? EVEN MORE!!! WHY DON'T YOU WARN YOUR CUSTOMERS ON THE WEBSITE BEFORE BOOKING? Hold don't answer that last question no need to! All in all if you like quality and train horns through the night, then stay here. Even the cab driver who picked us up from here asked how the train noise was! P.S I did bring this problem to the reception on check out, there answer was 'there is nothing they can to to control the trains'. I replied ' You could warn your customers before booking'. No answer! Just handed me the invoice!\n\nReview 20:\nI really loved the look of the hotel and the room was fab - loved the actual size of the room and gadgets. The pool is a nice size and you get a cool breeze from the roof top. The hotel was a short walk to the strip, which on a hot day is a pain and there is no way of easily crossing quite a busy road in front. My only problem with the room is there were a few little details lacking - we had to ask for robes and an ironing board, there were little holes in the bed sheets and there was a large tear in one of our towels. The pros of this hotel far outweighed the negatives.\n\nReview 21:\nVery good location, cleanliness and noise control. Nice view from the Strip. And the best thing: Smoke Free! There is only Valet. No Self-Parking.\n\nReview 22:\nThe gleaming gold 64 storey Trump Tower stands out on the Las Vegas skyline and is impressive as you approach it. We had a corner suite on the 51st floor with spectacular views over the strip by day and by night. We had a large bathroom, a shower room, kitchen, lounge/diner and the large dedroom had floor to ceiling double aspect windows overlooking both ends of the Strip. The suite was well appointed, tastefully decorated and beautifully furnished. We couldn't have wished for a better place to stay on our honeymoon. The staff were helpful and curteous at all times and always greeted you with a smile. The Trump is a non casino hotel which was what we wanted and is only a few minutes walk from the Strip itself. I would have no hesitation whatsoever in recommending this place to anyone of any age and would definately stay there again on my next visit to Las Vegas.\n\nReview 23:\nWe thoroughly enjoyed our stay at Trump International in Las Vegas, it was off the strip and very quiet with a magnificient strip view from our room....Highly recommend for a touch of luxury\n\nReview 24:\nMy husband and I just returned from a stay at the Trump. We got an excellent deal on Hotels.com so I was a little worried. The room was fantastic. It looks exactly like the web site. Service was flawless. Some other reviewers have complained that it is not on the strip and does not have a casino. Both are true. It was so nice coming back to a quiet, non smoke filled hotel after a day of playing in Sin City.\n\nReview 25:\nOur first major holiday trip to Vegas a few years back and on New Years Eve-wow! The Trump has exceptional rooms and views even from the particularly nice bathrooms and jaquzzi tub. Wake up and brush your teeth to the news as flat screens are built into the mirrors. We had a kitchen, living area with sectional sofa, extremely comfortable bed, and we even got dinner served in our room right before the fireworks show. The value of this place is incredible-We bid on Priceline, and admit we were disappointed as we thought the area on the map we chose would put us in the Wynn or Venetian, but it ended up impressing us. If you want more of a quiet, away from the Casinos atmoshphere, this is it. It is convenient by Taxi to the Strip and large resorts, as well as lots of shopping.\n\nReview 26:\nstayed one night as a stopover before flying home to uk. excellent accommodation with a very spacious room and well equipped kitchen area - though some items of cutlery and crockery were missing. lovely to stay in a hotel in Las Vegas which does not have a casino or slot machines! breakfast and dinner were delicious and the special dinner deal is very good value at about \u00a320 per person excluding drinks. overall we were very impressed and recommend it to anyone. did not use the spa or pool but looked good.\n\nReview 27:\nI stayed with my wife and our 2 teenager daughters in a suite on Trump Tower. Vey spacious, confortable and luxurous rooms. Service was fast and efficient. The great point for me i sthat there is no casino in the hotel, so we don't need to see the gambling all the time we're entering or leaving the hotel. We can take the hotel shutle to the Caesars Palace or to the Winn, and being in a Casino. The breakfast was just ok, not every days thet have the buffet for breakfast. The bed for the kis are horrible, not suitable for a 5 star hotel.\n\nReview 28:\nWe were interested to see what this one would be like and loved the $109 Priceline deal we got. The check-in was great - place was practically empty. We liked being off the strip but close enough to walk. The room was beautiful; bathroom was super; but here's the deal: I was awakened at least once an hour all night long by loud long train horns, intermingled with sirens of emergency & police vehicles. It was truly horrible. We were on the 37th floor, overlooking the strip to South, but the train tracks issue was an incredible detraction from what would have otherwise been a fine stay. What in the hell could Trump have been thinking to build this on a train track and not soundproof the rooms/windows? I'd never stay there again, no matter the deal. I kind of like to sleep a little at night. Sigh.\n\nReview 29:\nJust got back from a 3 night stay at Trump Las Vegas. Had a strip view room and paid a small amount to upgrade to the 1 bedroom. The room was nice but we had lots of trouble with housekeeping. The room was not cleaned properly even when we first checked in. They kept removing the glasses from the kitchen until we had none and then it took 5 calls and 1.5 hours to get them to return some glasses to the room. The friends we travelled with also had a bottle of scotch stolen from there room.\n\nReview 30:\nStay away from Trump Hotel in Las Vegas. My wife and I went there for our anniversary recently and were very upset about the whole experience. Will never go back again. Service sucks. Took 30 min to check in without any line up, even though I am a trump card holder and I booked ahead of time. STAY AWAY UNLESS YOU WANT STRESS!!!! SERVICE WAS TERRIBLE. SUITES WERE AVERAGE. LOCATION WAS TERRIBLE. Best rate Commitment was not honored even though it was advertised on thier website, first they agreed, then when we got there, they wouldn't give us the rate. We stood there arguing with them for half an hour. Would never go back again. Beware of Amber from reservations...\n\nReview 31:\nThis is a one of the most immaculate hotels to walk into and for me the fact that it does not have a casino that you have to walk through when you get back adds to its appeal. When I go back to Vegas I will definitely be saying at Trump. There is one down side and that is the km long trains that go past during the night and sound there horn which will wake anyone no matter how much they may have consumed the night before.\n\nReview 32:\na fire alarm went early in the morning, the stairwell was hot and elderly people could not make it down. No one helped, told us it was a false alarm and when I got down I told security about the children and people with health problems stuck on the stairs - still no help - told the door man and front desk - still no help - no managment staff and the bar profiteered by charging the guests for drinks while we had to wait a long time to get back up the elevators. sent an email to Trump corportation about the problem and they ony sent an automated response. Profiteering and no emergency help - not even an appology\n\nReview 33:\nI truly loved the Trump in Las Vegas. When we first came in to the lobby we could smell lilies, see crystals and chandeliers everywhere. When we reached the desk the Trump staff offerd us an uppgrade for 50 dollar per night and we are SO HAPPY that we accepteded it. We lived on the 55 floor with a great Strip view, worth every penny! We had two bathrooms, a great kichen, 3 tv:s, and a jauzzi. Because you must pay a resort fee you can access a heated pool even in winter time, a workout place and free SPA at the TRUMP. There is no casino in the TRUMP witch was very relaxing for us. Just across the street there is the fashion show mall with great shops and if you want to eat breakfast just go over to Wynn they have THE BEST BREAKFAST IN VEGAS, 20dollars for one person but it is worth it! The resort fee in TRUMP does not include the Internet witch is the only bad thing about this hotel.\n\nReview 34:\nThis was our second visit to this hotel. On our first visit 2 years ago, we took the upgrade to the suite. That was amazing. This time we chose the studio. Having a kitchen area is important to us. The suite had an incredible full-size kitchen. The studio kitchen was not nearly as well appointed. We would definitely stay here again, but in the suite. The rates are reasonable for the quality and amenities, no casino is a plus. I don't remember that they had a shuttle to the Wynn before, but we used it this time and it is quick way to get to the strip. This place has good energy and it is a pleasure to be here!! We are on the 51st floor, facing the strip. Great views and very quiet.\n\nReview 35:\nPros Fast Elevator Walk To Strip Not As Bad As I Read (Only 5 Min, Sidewalk On One Side The Whole Way) Hot Water Good For Us, But Other Person Had No Water Huge Bathroom Across From Mall (Closes At 9) Good Fitness Facility W Free Water Free Bottles Of Water Parking Was Fast (0 Min To Pick Up) & Easy, But We Were There During The Week & It Wasn't Busy Cons Not A True Suite-Only 1 Room And Not That Big No Free Upgrdes Even Though We Were There During An Unbusy Time Jerk At Front Desk Guy Came W Towels Before Housekeeping-Why? To Take Tip? Tv Remote Didn'T Work Well No Rooms W 2 Beds - Pullout Not Comfortable Ran Out Of Tp Even Though Hosuekeeping Had Come & We Left Tip-Must Ask For Everything Train Loud-Bring White Noise Tub Was Dirty Tips See Mac King At 3Pm - Harrah's - Excellent Mystere Is Aweful-Too Endrogenous Auto Collection At Imperial Palace Is Free-Search Web For Coupon\n\nReview 36:\nthis hotel is really worth every penny and you get treated like a VIP:)the rooms are very big and the bathroom is incredible!really loved it and gonna go back for sure!\n\nReview 37:\nThe rooms and suites were nice. In addition, there are tvs in the bathrooms. So why I am giving this hotel one star? Because the hotel staff stole money from my girlfriend's wallet. I reported this to Trump security one month ago, and the Trump security has not gone back to me. I was in Vegas for a wedding, so I did not gamble. Very disappointed in the Trump.\n\nReview 38:\nHaving stayed in most of the hotels in Vegas due to business, I was quite interested when my girlfriend booked us at Trump a few weeks ago. Color me impressed!!! From the smiles we received when we checked in, to hand shake/come back soon I got when we left, I definitely received the treatment fit for the Trump name. The rooms were spacious, and left us with a romantic vibe\"for our \"friskyness!! Coming back to Vegas this Thursday for work, and cancelled my current reservation to return to Trump. Highly recommended!! !\n\nReview 39:\nMy husband and I travel extensively on business throughout the US. We are in Vegas 2-3 times per year for various retail trade shows. We are not smokers or gamblers and thought that Trump Int'l would be perfect for us. Well the room is quite comfortable, however be prepared for the hidden costs. There is no self-parking only Valet thus be prepared to tip constantly. Although the in room kitchen is lovely, complimentary coffee is given to you only once. If you want more coffee, it will cost $6.00 per package which makes 2 cups. Toiletries are only replaced once. Please bring your own shampoo etc. For a five star hotel they are being very cheap. Why give me a sub zero refrigerator and charge me to brew coffee in the room? It doesn't make sense. We have stayed at various hotels on the strip and will not return here. I think the Venetian has better rooms, pool and amenities for the price. Sorry Donald.\n\nReview 40:\nIt is one of the best hotels I have stayed in. I love it\n\nReview 41:\nooh what a wonderful place.stayed here for 3 nights when we got married.soooo much better than some of the hotels on the strip.no casino so all about the hotel and there guests.free upgrade and had a wonderful room with an amazing view.very near the top and looked straight down the strip.the rooms have everything you need and more.sitting in the tub made for 2, watching tv, sipping champers with my new hubby only in vegas. had breakfast in our room and the room service made us feel like royalty.had a 3 course meal in restaurant for $30 was'nt expecting much for that price but it was lovely and i'm fussy.very near the strip just a walk though the fashion mall.best kept secret in vegas you wont be dissapointed.\n\nReview 42:\nWe stayed. Recently and found it so so for the price. Plus they insisted I send a birth certificate before check in\n\nReview 43:\nI stayed here at the Trump Hotel in Las Vegas in November with my mum. Overall, the hotel was clean, classy, modern, elegant and well-maintained. I booked a studio room, it was very luxurious and spacious. Nice big puffy bed with big puffy pillows. Luxurious bathroom. Not in the center of all the action, but is not far waking distance to the center of the strip. I like this hotel as it is a a non- smoking hotel, no casino, have the elegant vibe to it. The only downside of this hotel during my stay was, the toilet was not cleaned properly by the housekeeper, it had a bit of smell to it. However, I have informed the management and they were very good in fixing the problem. Also some staff needs more training as they lack professionalism. Again, the management acknowledged this problem which I'm hoping will be improved. Although many other staff are very polite, professional and efficient. Overall, I would stay at Trump Hotel in Las Vegas again. (Hoping the Service improves on my second stay)\n\nReview 44:\nI agree with the resort and internet fees - totally bunk. It was way too cool and windy to use the pool and paying $12 a day for internet - come on, why???? Nice room, great hot tub and amenities. We had a good stay for our first time in Vegas, but if we return, we'll look for something else.\n\nReview 45:\nWe got a suite for $150 for a Sunday night. We were disappointed to learn about the extra $15 \"resort \" fee for the mandatory parking, but when we walked into our suite, we didn't worry about it. Our suite was great -- a little mini-kitchen with complimentary water (unlike other hotels which charge you), stove, mini-fridge, big comfy couch with a view of the Strip, nice soft bed, lots of full-length mirrors, a jacuzzi tub with separate shower area, dual sinks -- it was really luxurious. We weren't that impressed with the pool, but sipping wine in the jacuzzi bath more than made up for it (there were wine glasses in the kitchenette.) It was kindof cool to be in a hotel in Vegas without a casino -- not sure how the Donald makes $ on this hotel. Oh, if you're coming from the South, off the Spring Mountain exit, be warned that \"Fashion Show Drive\" = \"Wynn Drive\". I.e. you won't see the right street sign because it changes names on Las Vegas Blvd. Donald probably didn't want the address for Trump Tower to be on Wynn Drive, I'm guessing. But the streets aren't really labeled clearly.\n\nReview 46:\nDon't believe the rates. They sell you something on line and then they increase your rates by 50% with other surcharges.\n\nReview 47:\nWe booked this hotel despite the negative views expressed on the forum. To us it was a real pleasure to return at the end of the day to a quiet smoke free environment, especially as we had children with us. Service was very good, place is clean and rooms are large and well appointed. Valet parking is included in the resort fee and the return of the cars is quick and efficient. I suspect the walk to the strip is less than from many \"strip\" hotels and the trump has the advantage of a shuttle bus to Caesars. If we ever return to Vegas we will certainly stay there again.\n\nReview 48:\nTrump stole my money !!!!!! I prepaid for the room before I arrived. They froze out 300 dollars for the typical Hotel room insurance. When I checked out, the room was left in perfect condition. They billed me for 93 dollars and anounced that the remaining dollars previously held were credited back to my account. I waited for 30 days and it was never credited back to my travel Card. Daniel, the front desk manger, said that he did but he lied to us. This is awful in these tight economic times.\n\nReview 49:\nStayed for 2 nights on business. Asked for a quiet room and was given an amazing room at the end of the hall with views of the north strip (the Wynn and Encore, Palazzo). Rooms are massive and very clean, nicely decorated and appointed: sitting area, kitchenette. Bathrooms have oversized jetted tubs and a TV mounted in the mirror (first I've seen). Staff was courteous and friendly, service was prompt. This is an excellent choice for business travelers or anyone wanting to avoid gaming properties and smoking (the entire hotel is smoke free). You'd be hard pressed to find another hotel in North America of this quality at such a reasonable rate. I had no problems with the service, concierge, or valet. No problems with noise either. Very short 3 minute walk to the strip. Highly recommended. (Many complain of the resort fee, but its actually fairly reasonable, since it includes valet parking and use of all facilities, something that most major chains such as Starwood charge for)\n\nReview 50:\nThe room was clean and comfortable but the hotel is uninviting. Abundance of glass and gold is in poor taste. The location is poor. It's a long walk to get to anything and the hotel doesn't offer much, They do provide a shuttle to Wynn but it wasn't running when we needed it. I also got harassed by a security guard who bowed to a hooker in front of me. It's so embarrassing that it's funny.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30454, "query_start_index": 30456, "query_end_index": 30456, "truncation_seperator": "... 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{"id": "111492", "pid": "111492", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Kimpton Hotels are boutique hotels that have an intimacy missing in bigger \"chain\" hotels. The Hotel Monaco, one of 4 Kimpton Hotels in Chicago is my favorite; the location is perfect for seeing the sights, the shops, restaurants, etc., every staff member was helpful and friendly. Ask for a goldfish for your room and it's a fun addition!\n\nReview 2:\nHotel was nice and most of the staff was great. Billing was terrible, they charged the wrong rate for the room, I had to get it corrected and when I got home and received a credit card statement they charged for a day they said my reservation started. They never said anything about this charge while I was there nor was it on my bill when I checked out. Bad business practice, I've never stayed at a hotel that tried this trick.\n\nReview 3:\nConvenient location and good bang for the buck make this Kimpton Hotel a great choice for business or leisure stays in the Windy City.\n\nReview 4:\nI recently stayed at the Hotel Monaco while attending a trade show at McCormick Place. The hotel and all of its services were first rate. From the doorman bringing an umbrella out to the curb to rescue me in a downpoor when I arrived to the front desk giving advice about local restaurants (There are great ones nearby), the staff could not have been more helpful. The hotel is just two blocks from the Randolph Street train station where you can easily catch the train that stops right inside McCormick Place so the location is perfect for someone that wants to stay in a beautiful, enjoyable boutique hotel while attending an event at McCormick Place.\n\nReview 5:\nMy fiance and I have stayed at the Monaco in Chicago for the past several years on our anniversary. As a veteran of the hospitality industry, the Monaco always meets our standards. From beautiful art deco rooms, to fabulous customer service, we will always return here on our special day. And since we can't bring our beloved dog along, we always treat ourselves to a complementary goldfish as a stand-in pet for the evening. Always a treat for a reasonable price.\n\nReview 6:\nWe stayed at Hotel Monaco and upgraded to a suite. I was disappointed with the room layout, and shabby furniture. I bumped into the coffee table and the top almost crashed to the ground. The make up mirror in the bathroom didnt work, the TV reception was very poor and overall the room just wasnt worth the $450 we spent there. Next time, we will go back to Trump Tower across the street, which is far superior to Hotel Monaco.\n\nReview 7:\nNice hotel but I could hear the train all night and slept horribly. Would not recommend for light sleepers.\n\nReview 8:\nJust came back from a meeting and am so glad that I did not stay in the hotels that were part of the convention. Had internet, fitness center, coffee in the moring and wine in the evening. the room was well appointed and the staff knowlegable. My peers paid much more for a cookie cutter room with charges for fitneess center and the internet at the chain hotels. what fun it a great city.\n\nReview 9:\nI reserved the \"Rock star\" suite for my boyfriend's birthday months and months in advanced. When we arrived at the Hotel Monaco, they told us that they doubled booked the room. This was after many emails to the hotel inquiring about the room and if it was available. They tried to make up for it by providing us with a room with a wonderful view of the river and giving us a ten dollar gift certificate to their resturant - which we didn't even use. I felt we were taken advantage of because we were young. The doorman didn't make us feel any better when he told us that it wasn't the first time they did this for the \"rock star\" suite. However, the conceirge was incredible with providing us with a bottle of champagne for his birthday and delivered the birthday cake I ordered. If it wasn't for the room confusion - It would have been a wonderful stay.\n\nReview 10:\nI am staying here now and actually am compelled to write this review before I fall asleep. The front desk staff were brief and one of them was chatting with her friend (gossiping) as I checked in (VERY unprofessional). The room she offered me was on a 'high' floor (5th.... HA) and when I checked in there was a big bag of grapes left behind by the previous guest on the window sill and some of the previous guests hair in the bathtub....I was DONE. Called down and had them re-clean the room; they made no offer to compensate or upgrade...not even a bottle of wine. The front desk clerk suggested I come down and get a key to another room (like I have time for that). Disappointing as I do like Kimpton hotels and am a Kimpton In Touch member (btw they've done away with the amenities...you just get a free item from the mini bar).\n\nReview 11:\nFantastic hotel! Convenient to absolutely everything, Staff very helpful and afternoon refreshments and evening wine tasting a real bonus. Won't stay anywhere else if back in Chicago!\n\nReview 12:\nMy family and I thoroughly enjoyed our stay at the Hotel Monaco. The location is great. Service was impressive, with the little touches -- such as water, coffee, and tea -- that make all the difference. Combined with the impressive rate we were given during our stay, these qualities made the Hotel Monaco a tremendous value for a short stay. We'll be back.\n\nReview 13:\nIf you love Brick Walls and Alleyways, then this view is for you. I asked for a room facing the river, I get a room facing a Brick Wall. That really pissed me off. From all the great reviews, I was expecting better. Before I came here, I stayed in a Hyatt in NYC, and that was awesome. There was nothing about the hotel that blew me away. The wine hour was ok. I was hoping there would be something better food, but I guess that's why it's a wine hour. I ordered room service one night. There wasn't really anywhere to eat it, so I had to eat it on my bed to watch tv. This was my first time coming to Chicago, and I think it will be my last. Just thoroughly disappointed.\n\nReview 14:\nMy wife and I enjoyed a holiday season weekend in Chicago and stayed at the Monaco because we like Kimpton hotels and find them to be an excellent value. Location was very good - within easy walk of the Chicago Symphony Center (which we attended one evening), the great shopping along Michigan Ave. (just across the river), the Chriskindlmarkt, and many excellent restaurants. Monaco is well-appointed and has a complimentary evening wine service. The adjoining South Water Kitchen serves an excellent breakfast/brunch. Monaco is not quite the Four Seasons but far less pricey.\n\nReview 15:\nThe customer service at this hotel is outstanding. The front desk graciously changed our room when my daughter (a frequent Kimpton guest) explained it was my first trip to Chicago and her birthday and we were hoping for a river view. The concierge, Ryan, was incredibly personable and helpful. Ali, the hostess at the restaurant, was fabulous...helped us pick a wonderful bottle of wine for our room and then later personally delivered us a cheese plate to enjoy with it \"on the house\". Wow! After my experience at this hotel and the Hotel Monaco in Alexandria, VA I am a Kimpton fan.\n\nReview 16:\nThis hotel is top quality. My room was very well appointed with an extremely comfortable bed, big flat screen LCD tv, marble countertops in the bathroom, plenty of storage, a nice desk, and comforable corner chair and ottoman. I also loved the window seat! The professional staff provided excellent service and were helpful at every turn. The location was the best. So many amazing parks, restaurants and shopping within easy walking distance. I would definitely stay here again, in fact, I fear I'd be disappointed staying anywhere else in Chicago. Highly recommended.\n\nReview 17:\nI've stayed at this hotel a few times and have always had a good experience. On our most recent trip, we noticed that the floor smelled very musty. Our room was good but some of the wallpaper was peeling off of the wall and that it generally needed a little TLC.\n\nReview 18:\nThe service at this hotel was excellent, beginning with the warm greeting and the basket of warm chocolate chip cookies greeting us at the front desk. The room was spotless, and when we discovered that one of the lamps had a missing bulb(! ), it took literally three minutes from the call to the front desk to someone from maintenance coming to our room with a replacement bulb! As mentioned before, we returned from some time out shopping to find all the lights on in our room, our beds turned down, and a couple of pieces of chocolate on our pillows. While this is a very personal touch, it was the only thing I could have definitely done without service-wise. It felt a little weird to know that someone had been in the room for a purpose other than cleaning it or requested service. I guess the jury's still out on how I feel about it! But overall, the experience was great and the location is terrific. I highly recommend Hotel Monaco.\n\nReview 19:\nMy husband and I stayed at Hotel Monaco for a weekend getaway. The hotel staff was courteous and helpful with suggestions for dining, transportation, etc. The hotel room itself had lots of character and was very charming. The only downfall to our trip was the hotel's restaurant, the Southwater Kitchen. We waited 45 minutes for our breakfast to be served in the restaurant and finally got up and left. I'd definitely stay here again!\n\nReview 20:\nI have stayed at other Hotel Monaco's, this is my favorite. Staff was friendly and helpful, room and products spectacular, and the location couldn't be beat. Can't wait to stay there again.\n\nReview 21:\nFrom the moment I checked into the Monaco, the level of service provided was equal to any 5 star hotel I have stayed in. Everyone on staff was personal, and went out of their way to help the guests. One morning I ordered breakfast in the room and something was left off the tray. It was brought up immediately. No wait. When I returned to hotel later that afternoon there was a large plate of fresh fruit left on the desk, with a note of apology. I was surprised and impressed as I had not been inconvenienced at all. Thank you to Isreal, who left it for me. The hotel had just been renovated and and the rooms were absolutely beautiful. From now on I will be a loyal guest of the Monaco. Chicago.\n\nReview 22:\nComfortable, well-appointed, stylish - easy location to shops on N Wabash (Nordstrom, Bloomingdales), Clark St restaurants like Frontera Grill, and a block from Michigan Avenue. Staff attentive, helpful, kind. Parking guys flexible - car was easy to get and safe. Hotel Monaco enhanced our visit to Chicago.\n\nReview 23:\nMy wife and I decided to take a weekend in Chicago in order to go to the symphony and have a few decent meals. From the moment we entered the Hotel Monaco--4 hours before check-in time--we knew we had come to the right place. Everyone from the doorman to the desk clerk (who gave us our room immediately) was helpful and friendly--though not to the point of familiarity. Our room was pleasant and comfortable, and we had two breakfasts and one lunch in the hotel, all of them much above average for hotel food. We have stayed at more expensive hotels in Chicago (and had one disastrous experience at a less expensive place), but for price, location, comfort, and courtesy, there is no better place in Chicago than the Hotel Monaco.\n\nReview 24:\nMy husband and I visited Chicago for our 10th wedding anniversary. It was a perfect stay for my first trip to Chicago. The hotel sent complimentary champagne to our room for our anniversary. We loved the location and the staff at the hotel. Our conceierge, Sylvia, was fantastic. She gave us wonderful suggestions for transportation and for restaurants. Gibsons Steakhouse for dinner and Lou Mitchells for breakfast are a must. The rooms were great. The window seats really add something special to the rooms. When we returned to our room in the evenings, the bed would be turned down, there would be music playing and our robes would be laid out on the bed. It was a perfect ending to a perfect day. We loved the Hotel Monaco, we can't wait to go back for another visit.\n\nReview 25:\nBased on Trip Advisor ratings, we chose to stay here on a recent trip to Chicago. Our room was awesome with plenty of space, clean and quiet. The staff was very helpful and eager to please. The location was also very convenient only two blocks from the Red Line station for our ride to and from Wrigley Field. We highly recommend the Hotel Monaco and would not hesitate staying there again the next time we're in Chicago.\n\nReview 26:\nI have a great love for Kipton Inns, this one does not even come close to the type of service I expect. It's 3:00 I have just returned to my room, and it is still not cleaned, despite the fact that the service hanger has been sitting on my door all day. I called to the front desk but they said \"there is no guarantee when they will get to my room\" Also my minibar was not stocked proper on arrival, (Only 2 beers) I called the front desk to notify them and the next day the fridge had one beer! I went to the front desk about this, the next morning and they said \"it would be cheaper to just get supplies across the street.\" If I cared about cheaper, do you think I would being paying $450/night to stay in this hotel? Also, their was no room service menu in my room, when I called to get one, they gave me attitude and argued with me. This place is not worth the money, despite the nice decor and great views of Chicago.\n\nReview 27:\nThis is the 2nd time we have stayed at this hotel and it has always lived upto our expectations. Great location and excellent staff,we will stay here everytime we are in Chicago!\n\nReview 28:\nFrom the minute I arrived and saw the river just steps away, I was quickly greeted by the door man. I went to the front desk and the young lady knew we were checking in that day and realized we were part of a wedding party. On her second guess she guessed who we were and quickly checked us in and gave us an excellent room with a million dollar view. This was all within the first 15 minutes of arriving, and things never faltered from this top notch service, and courtesy that initially greeted us. The on site restaurant is excellent as well as the staff.\n\nReview 29:\nThis is my second time staying here. I like the decor and the silly, faux-fur robes. We were happily surprised on our first visit, where I discovered the fantastic \"meditation spaces,\" high window seats with lots of cushioning that allow for reading or just staring out the window at the Chicago River and lazily taking in the city. When you're ready to move, it's an easy walk to many wonderful restaurants, Michigan Avenue, Millenium Park and the Chicago Art Institute. One very nice feature: a wine happy hour every night, with choices of red, white, and in the summer, sangria. The hotel restaurant's also quite good, esp for breakfast.\n\nReview 30:\nStayed at this hotel May 12-15 with friends. Location is excellent, close to millenium park and magnificent mile, easily accessed from airport by transit. We flew in to Midway Airport, a 30 minute ride on the Orange Line. Rooms were very spacious and impeccable. Staff and service were excellent. Concierge very friendly and helpful. Morning coffee is lovely and the evening wine reception is nice. Would highly recommend this hotel and will stay here again when I visit Chicago\n\nReview 31:\nMy husband and I stayed at the Hotel Monaco for 5 days in October, 2007. I cannot begain to tell you how great this place is. The service was impecable and the room was fantastic. Huge window seat to look over Chicago. It was great. The wine reception in the evening was a special treat as was the morning coffee service in the lobby. This was our first trip to Chicago and I hope not our last. I will definately stay at Hotel Monaco again when we return. We booked our room through a safety convention web site.\n\nReview 32:\nMy wife and I stayed at Hotel Monaco over the Canada Day weekend and truly enjoyed our stay. Chicago is a great city, and this hotel has 5* quality. Location is great: close to the subway, 5 minutes away from the Magnificent Mile, and 10 minutes away from the Grant Park. Our room was on the 2nd floor and I was concerned it would be noisy. However, it was very quiet and we both slept soundly. Our room was small but very comfortable and clean. I became a Facebook friend of this hotel and got a few nice freebies thrown in (e.g., continental breakfast and cocktails). Internet is free if you join Kimpton's loyalty program (it's free). Overall, great hotel. I would stay here again.\n\nReview 33:\nThis was my first time staying downtown, and this was a great location. Plenty to do within walking distance, including some outstanding restaurants. The rooms were very nice, just a touch on the small side (which ended up not mattering to me). The staff was superb; friendly, helpful and solicitous, very genuine. They made me feel like their most important guest at every interaction. It was the kind of experience I'd expect from a much more expensive hotel. I enthusiastically recommend the Hotel Monaco.\n\nReview 34:\nI stay at Kimpton Hotels when I can because they continually deliver a great experience for business and personal travel. The Monaco in downtown Chicago (on Wabash) continues to live up to my expectations for a Kimpton. The hotel is centrally located for business trips or site seeing. The front desk staff is helpful and can provide direction on how to get to point B. They are also responsive to requests to make the stay more enjoyable. There is also free wireless access here...which is nice when one is traveling on the personal budget...I HATE paying $20 to access the web from a hotel...which is not the case here! Check out my blog for further detail about the hotel and site seeing recommendations... http://travelswithsunnyd.blogspot.com/2007/09/erics-trip-to-chicago.html The Monaco Rocks!! !\n\nReview 35:\nWe stayed here for a few days right after the holidays and loved it. I booked the room via hotels.com and got a gorgeous Mediterranean suite for an amazing rate (150/night). For that price, it was 100% worth the extra 30/night for the Jacuzzi and the extra space. As everyone else noted, the window seats are very nice, the wine hour is a great perk, and the location is fantastic (most touristy attractions are walkable, with the notable exception of the museums). There's a 7-11 and a CVS super close by for picking up inexpensive snacks, wine, etc., too. I am definitely planning on staying there again, and I highly recommend it to anyone else who would like to stay in the Loop.\n\nReview 36:\nWe were very surprised by the size layout and comfort of our room. King size bed was extremely comfortable room very clean although servicing didn't take place for us until mid afternoon Hotel location is very close to he golden mile and also within walking distance of downtown. Recommend becoming kimpton chain member for free wi fi and a discount on the mini bar. We arrived late at night and had room service which was just acceptable. The in-house restaurant is commendable and seemingly popular with non hotel patrons. Some of the tables are outdoors on the pavement inviting relaxed al fresco dining.There are also many other eating places nearby. Check in and out smooth and quick.Would definitely stay again\n\nReview 37:\nFriendly/hospitable staff, chic modern decor, great location -- 5 min walk to shopping on Magnificent Mile & Millennium Park and it overlooks the Chicago River. Sign-up to become a Kimpton member (it's free) and you'll get a discount on rates along with free wi-fi and a $10 credit to raid the mini bar when you check-in. Also, if you become their friend on Facebook, you'll get a complimentary bottle of wine and a sweet note. You get comfy animal print robes to wear, Aveda products, an umbrella in case of rain and if you get lonely, they'll even bring up a goldfish to your room. Concierge was friendly and gave us great suggestions. Spend a little more for one of the corner rooms with the two large window seats that overlook the river... you won't regret it!\n\nReview 38:\nFriendly staff, great location, large rooms, classy yet comfortable and unassuming.....I have stayed in many nice hotels in Chicago ( The Omni, Marriott, The Conrad) and this is everything you look for in a hotel. The personalized service of the smaller boutique hotels is just something the large chains cannot match. The late afternoon/early evening wine receptions give you an opportunity to meet new people...LOVE, LOVE, LOVE!!! !\n\nReview 39:\nmy last stay here was around the holidays in december. in march i stayed at the hotel allegro which is also a kimpton hotel, and it was larger with a much nicer gym, but i still love hotel monaco the best. the location is great--about 2 blks away from the cta station (wabash randolph, i think) and the staff is the most warm and wonderful ive ever met. the rooms are comfortable and cozy, and i love lounging in the window box, overlooking the river and the bridges below. tiny gym is serviceable, turndown is so much fun with different candy every night, and if im lucky, i get a go at the freshly baked cookies in the afternoon on the front desk. just a block away from michigan ave, and a few blocks away from grant park.\n\nReview 40:\nThis hotel is very stylish , everything fits together It has the atmosphere of the glamorous hotels of former times with modern design. Ia was disappointed that our room did not have one of the alcoves, in the description it seemed that every room has one and I was looking forward to it. Our View was nonexistent with a parking garage blocking it. But that was the only bad thing. The room was very clean, comfortable and nicely furnished, although I prefer wood instead of carpet in a hotel. The staff was very friendly and helpful. The concierge booked us on a excellent boat trip(( Architectural tour) tour on short notice. They have a very nice restaurant which is not too formal but casual and very nice. They have great specials every night and there also, the staff is very nice ( including the cook who came out to ask if everything is fine ) I would definitely stay there again. Location is great\n\nReview 41:\nThe hotel is very conveniently placed for sight-seeing and shopping. The staff are efficient and helpful. Our room was lovely and the potions and lotions in the bathroom were by Aveda. We used the restaurant twice during our stay. The food is good but the chef doesn't seem to know quite where he's going - some dishes are huge and rustic Italian-style, others are more French - beautifully presented and the portions much smaller.\n\nReview 42:\nI just spent 3 nights at the Monaco early in June and was extremely happy with this hotel. This is a medium size hotel, not overwhelming like too many giant business hotels in Chicago. The design is really nice and my room was quite large and comfortable. Bed was perfect, bathroom was OK, free Internet access very convenient, the big plus in my opinion was the large window with an alcove that provides prime views of the river. Spent hours there watching the activity on the street and the buildings around. Downtown location was convenient, not too far from multiple shopping destinations and from the new Millenium park (outstanding!). I wasn't blown away by the service but it was fine overall. All in all, I found this hotel a great value for the location, design and comfort. Will certainly go back.\n\nReview 43:\nHotel (and the city of Chicago) was very clean. Hotel and room decor/furnishing was beautiful and functional. Housekeeping (both morning and turn down service) was excellent. All staff members were very friendly and helpful. Wine hour is an added bonus. This is a fabulous hotel with excellent service.\n\nReview 44:\nWe really enjoyed our stay here, if there was anything to be said, it would be in general and that Chicago doesnt really cater for tourists, unlike a lot of other countries, except for the internet you really had to search the city for information. Navy Pier was okay.\n\nReview 45:\nThe personal service at this hotel was simply perfect. We had a noise issue with neighbors the first night and the staff moved us the next day while we were at a meeting. The staff recognized us by name and made efforts to meet our every need! The concierge got us tickets to Jersey Boys (sold out for months). In short, everyone went the extra mile. Rooms were clean, attractive, and well-appointed. We will be back again!\n\nReview 46:\nEverything about Hotel Monaco was excellent. Friendly check-in, gorgeous furnishings in lobby and corridors, and a large, delightful room - we likened it to Ralph Lauren does French Provincial. Loved it! The Concierge was very helpful, all staff were full of smiles and hellos, its in a great location right near trains and shopping, and the restaurant was lovely and not too pricey. Would absolutely stay again, and would recommend to anyone going to Chicago.\n\nReview 47:\nMy husband and I stayed at the Hotel Monaco for 3 nights and really enjoyed our time. The room and hotel overall was very cute. I loved the striped walls in the bedroom and the big sun like mirror. I enjoyed our pet goldfish too! The staff was very friendly. We were able to get tickets through the concierge for Cubs tickets the night before! The man at the front desk who likes white chocolate(the staff had fun name tags)recommended a good pizza joint for dinner our last night in town. The hotel was in a great location just around the corner from Michigan Avenue. The best thing is the hotel is small not like the big chain hotels. It definitely felt very intimate!\n\nReview 48:\nWe had a king deluxe room for 2 nights. We reserved the room through the hotel website with AAA discount. We paid $180/nt. We enjoy boutique hotels, as they have so much more personality and personal service. This hotel was no exception. Every employee we encountered was pleasant and helpful. The room was clean, well decorated, spacious and quiet. We were offered at check-in a room with a view, but warned it was across from the elevator, so we decided to take the quiet, large room with no view. The location of the hotel was perfect for us, we saw Wicked while in Chicago and had no problem walking to the theater. We also walked the Magnificient Mile and found the location perfect (we like to walk). We had drinks at the hotel restaurant both nights which was a pleasurable experience. We ate room service for breakfast each morning, and the food was good and the portions were quite large. We would definitely stay here again.\n\nReview 49:\nwe've been staying at hotel monaco in early september 2009 for eight nights. the staff is fantastic: super friendly, funny and helpful and always greet you with a smile (this includes housekeeping as well). hotel's location is simply great, right next to chicago river, few steps away from mag mile and state street which gives you some extraordinary views from the rooms. we had a room on 9th floor overlooking marina city, chicago river, willis tower, trump tower and much more... the best (!) feature, as mentioned before, are the huge sills you can sit and lay on. perfect to chill and relax. our room was nicely renovated (we loved the wallpaper and the mirror) and the mini bars feature several items for every traveler's situation. we didn't feel anonymous at all (especially compared to big chain hotels) because you always had the feeling of being pampered with genuine friendliness. go somewhere else if you're looking for sniffy stuck-up personnel, extremely luxurious marble-stuff and a big choice of bars and restaurants. book monaco if you want the perfect location for discovering the heart of downtown chicago.\n\nReview 50:\nWe stayed at the Hotel Monaco quite a few years ago, after discovering it on a Travel Channel hotel review show. Since that time whenever we are in Chicago, we stay at the Monaco. It\u00e2\u20ac\u2122s a great buy. It\u00e2\u20ac\u2122s close to shopping, the art museum, Millennium Park and is in a great area. From the people who greet you at the front desk to the cleaning staff, we have never been in a hotel where so many people have a good report with their clients. The wine hour is a nice touch. Pets are welcome with food & water bowls and pet beds provided. They will even provide turn down treats for your pet. Don\u00e2\u20ac\u2122t have a pet; ask for a goldfish and one will be in your room. We have tried both the Mediterranean Suites and the River View Rooms. We love the River View where it\u00e2\u20ac\u2122s cozy to sit in the window and watch the city at night. The concierge will help you get to any spot and will advise you to local dining, nightlife or attractions. For a reasonable price you will feel pampered throughout your stay.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29070, "query_start_index": 29072, "query_end_index": 29072, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "86%", "inner_docs_start_indices": [176, 531, 972, 1118, 1783, 2259, 2698, 2817, 3218, 4084, 4929, 5125, 5495, 6180, 6770, 7367, 7949, 8224, 9177, 9624, 9826, 10536, 10856, 11600, 12384, 12818, 13753, 13944, 14515, 15168, 15659, 16184, 16881, 17402, 18218, 18914, 19643, 20421, 20868, 21606, 22525, 22969, 23789, 24104, 24385, 24821, 25294, 25977, 26924, 28063]}
{"id": "265628", "pid": "265628", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nnightmare vacation In all the years that I have taken vacations, I will put this on the top of the list as the worst vacation ever. First, we had problems when we arrived with the rooms and then everything was like a dominoes reaction. The staff were the most ignorant people I had ever come across, even when being tipped, they have this attitude that says they deserve it. The entertainment was horrendous, many people had problems with the childrens activities (with children being unsupervised). Everyone got really sick from the food, it was like whatever they had out for lunch was made into stew for the dinners. Even when speaking to the manager regarding the service, he never had any time to talk or listen. All in all the resort is beautiful but the quality of food, service and entertainment was a ZERO STAR. I would never recommend this resort to anybody. If you do end up going, make sure you have medical insurance and Good Luck\n\nReview 2:\nLoved the beach The Tropical suites rooms were excellent.The food is very bad for Vegeterians.We went on three nights vacation.Could not reserve for any meals.All booked till we left.Only the manager could help us.Rest of staff very unhelpful.remote did not work.Signature vacation rep .Karl also could not do much.The beach is very nice.Calm water not too many waves.Not much activity .No entertainment whatsoever.The little that was there was not upto the five star rating.\n\nReview 3:\nAbsolutely Loved This Resort       Restaurant by the pool\n\nReview 4:\nworst vacation ever Worst service ever. Most ignorant people I have seen serving tourists. Disgusting, dirty rooms. Problem with towels, water. Very dusty, cobweb everywhere, broken, tired furniture. I will rate this hotel max 3.5 stars. Tips made no difference at all.\n\nReview 5:\nNot a 5-star hotel - but a good 3-star standard I stayed at the Sirenis with my mother last Christmas and this is NOT a five star hotel (as Lastminute will have you believe) - it is more a 3/4 star. The rooms are nice (try get one with sea view - most don't) but the rest of the facilities are not fantastic, and certainly not 5-star. But if you get there with the understanding that the standard is 3/4 star, it's absolutely fine.\n\nReview 6:\nHorrible Experience at Sirenis Punta Cana I was August last year in this hotel and it was a really bad experience. The suites are in a filthy condition, specially the bathrooms. The rooms in general are smelly. Air conditioning extremelly noisy . Common areas are dirty most of the time. Service by personnel really bad. We asked the manager to change to a different room in light of the filthy conditions of the one we had been assigned. After different really difficult conversations with the succesive managers on duty they moved us to anothe room, but it was in exactly the same conditions.All in all, SIRENIS PUNTA CANA IS A PLACE TO AVOID. Be warned about it.\n\nReview 7:\nHungry for a caterpiller? The caterpiller\n\nReview 8:\nFantastic beach My husband and I decided to take our 22 2O year old daughter and son to the dominican for a Xmas gift this year, we booked a trip that left on the 31st of December. we stayed at the Sirenis T ropical Suites in Punta Cana It was great! the pool is to dye for and the Beach goes for miles so if your looking for those two things thats the place to go. Our daughter had been to Cuba before and she said that this Hotel was much better and that she would go back and bring her friends. Our son had not been anywhere but he had a blast! My husband and I JUST COULD NOT GET OVER THE BEACH compaired to Porta Plata they did'nt have the blue green water with the coral reefs out front mind you it was pretty windy while we were there but you still could enjoy the Ocean every day.This was a great place to go.\n\nReview 9:\nDo Your Homework is VERY RIGHT!!!! Everything in the review is all true I stayed the same week and I had the same experience ,never again will I go there.The people working have the worst attitude i've ever seen in a resort,,I have always been to Club Med this time I said i'll ry something different biggest mistake.Before going anywere do your research don't always trust your agent.\n\nReview 10:\nMore Than Expected It was our very first trip to a resort. We didn't know what to expect. We were just amazed at the whole experience. From the very first day, staff could not do enough for us, very friendly and pleasant all the time. The grounds were beautiful, beach awesome, beach barbecue wicked, alcohol was all good. Breakfast was great, as was lunch. Dinner had some crazy choices, octopus to KD, but there was always something you could find to eat. Gained weight, so it was good. Night time entertainment was a great way to finish the day. The entertainers were very funny and full of life. Did an excursion to Marinarium. Half day on a boat, dancing, drinking,served drinks in the ocean after we swam with sharks and stingrays, $83., so glad we did it. Had so much fun. Overall review for us was awesome, wish we could go back tomorrow.HAPPY CAPE BRETONER'S\n\nReview 11:\nPlease think seriously before you travel to this hotel       Dirty pool\n\nReview 12:\nNot what i was expecting       Roberto.. look for him to book your activities.\n\nReview 13:\nAmazing! Amazing! is to say the least. This place treated my family and I like Kings and Queens at no extra cost. The staff were superb. They were always willing and ready to make us feel extra especial. The chefs, Don Nelson and Matias, were both great. They pretty much catered to our desires. On the day of my birthday they prepared me a special seafood dish, a sirloin steak and a few extra things.....I drank champagne until I couldn't drink anymore and the cake was to die for. It was just incredible! They were just outstanding! Spaghetti, the comedian of the animation, was a true clown...a natural at making people laugh. He was a genious. You need to meet him if you want to leave your worries behind. I strongly recommend this place...do not hesitate to book at Sirenis, I am sure you'll have a great time. The pool was remarkable. It was always clean.....have no fears.\n\nReview 14:\nNot what is used to be\n\nReview 15:\nWhat a beautiful property!\n\nReview 16:\nThe grounds was out of this world.Beautiful. The map...resort is huge\n\nReview 17:\ngreat!! Sorry, I'm a french-speaking girl, so my English isn't really good. I went to the sirenie tropical suites at the beinnig of septembre 2004...yep...with the hurricanes, but don't worry the weather was great at this time. I enjoyed my trip in dominican republic at this hotel...It's such a beautiful place and I will return anytime! !Tout m'a pl\u6ca1 dans cet h\u4e48tel c'est r\u8305ellement incroyable! J,en garde de merveilleux souvenirs!\n\nReview 18:\nThey claim to be 5 Star but service and organization need improving\n\nReview 19:\nButlins abroad.... but with sunshine! 2 weeks in the Carribean and you expect the best. The Sirenis hotel was everything that we could have asked for, a fantastic beach, extremely funny entertainment (thoughts on the Michael Jackson show would be appreciated) and a really friendly atmosphere. The Animacion team work day and night to ensure you have a great time and if you get bored of the resort you can always venture out of the complex although I wouldn't suggest the local Coyote bar... they may still be snail racing (UK provided entertainment). You could even learn the hotel song whilst dancing the Merengue on the beach or stretch to the sound of panpipes! If you are heading that way this winter, you will no doubt have a fun time, relax and avoid the sand fleas at all costs!\n\nReview 20:\nI wouldn't recommened this Place !!!!!! My boyfriend and I started out to have the time of our lives here in Dominican, well all I can say is we will never forget this Vacation! The food wasn't very good the nightlife wasn't very fun. To top it all off somebody broke into our hotel and stole all of our Clothes and personal hygiene product with very little done from the management except move us to a new room. I wouldn't recommend this place to anyone!\n\nReview 21:\nDisappointed, wondered if I was actually in Punta Cana This hotel is totally isolated, with not much to do or see nearby. The grounds are well kept, however I was dissapponted in the beach area, as I was expecting white sand, and a gourgeous blue ocean.There were not enough proper beach chairs for everyone, and they nerver seemed to be clean. The pool area was nice.Now about the entertainement, quite frankly there was almost nothing, and what little there was bad. I was bored in the evenings and so were many of the other quests.The food did not make me ill, howver it was tasteless, and not nearly what you would, expect from a hotel that claims, it is 5 star.I found the people in the restaurants tried hard, to please but had lack of training, and experience. This hotel needs, better management.Oh Yeah the bus ride from the airport, is most terrible, if not unhealthy. Something needs to be done.Next time if I do go back to the Punta Cana area, I will see about staying at Bavero Beach, instead, as apparently this area is the real Punta Cana\n\nReview 22:\nIncredible Holiday!! endless beach to walk on\n\nReview 23:\ndisappointing We stayed at this hotel from march 20 till27,05. really disappointing . the food was disgusting. the specialty restaurants were not special. The employees are not that helpful and rarely spoke english. THe sand is not white. We had purchased the upgrade which it a waste of money. We will never go back there. It was not nearly as good as Cuba Or Mexico. A rippoff. Crappy entertainment and bad wine. Really glad to get home.\n\nReview 24:\nWonderfull My family spent June 19 to 26 at The Tropical,and if it were possible ,would still be there.It was with great tripidation that we went,after having read some of the reviews.This was our 5th trip to DR and 3rd different hotel, and had encouraged my brother to bring his family.It was going to be his 1st trip. The restaurant staff and chambermaid were absulutely beautifull people ,always greeting with a happy Hola! Everyone wears name tags and if you take the effort to call them by their name they respond with smiles ,even when they are rushing about.We found the buffet food good enough with a different theme each nite,the dessert bar untouchable and the supply of delicous tropical fruit unending. Try it, you might like it!\n\nReview 25:\nThe People Made This Place Fantastic!! Pool Bar Fun With Friends\n\nReview 26:\nCou\u83bdi Cou\u83bda\n\nReview 27:\nfabulous!!!!! The food was wonderful, the rooms were awesome, the service was unbelieveable!!! Activities were non stop and weather was great!!! *Make sure you load up on the sun block, you can get really burnt!We're going back again this year. If I had to sell a travel venture somewhere, this is definitely it!! !\n\nReview 28:\nPEI Travellers My husband and I just returned from a vacation at the Sirenis Tropical Suites. We have vacationed in Cuba and Puerto Plata on previous trips and this resort was the nicest. The grounds are beautiful and the resort itself is laid out really well. The pool was huge and the beach was fabulous. The food was ok and the a la carts were good. We especially liked the Japenese and the Mexican restaurants. The hotel staff was very friendly and the service was excellent. The lobby bar is very nice with lots of seating for everyone. Our only complaint was the lack of an alarm clock in the rooms. We would certainly recommend this resort to anyone and if you have the opportunity to take the Saona Island Excursion, it is well worth the money.\n\nReview 29:\nNot bad at all !! My daughter and I spent the week of Nov. 25 to Dec. 1 at this resort. Overall, we had a great time - here are my notes in short:- Food - we ate at the buffet everytime - lots to choose from - amazing salads, great bread - had absolutely no problem finding something nice to eat - fresh fruit juice for breakfast - fresh fruit at lunch and dinner plus great deserts!- Room - That was our only problem. Beds were hard and pillows were lousy. If they replaced the beds and pillows, I would have no complaints! !- Beach - Amazing! - No shortage of loungers.- Pool - Amazing! Very clean.- Staff - Amazing! Very friendly and most willing to help.- Grounds - clean and beautiful to look at.What can I say? We had a great time and wouldn't mind doing it again.\n\nReview 30:\nMaybe a 2 stars I've stayed to the Sirenis hotel from Nov 15th to Nov 22nd. I and my Girlfriend are 24 years old. We travelled a lot and have always used Tripsadvisor to review and quote the hotel. I can tell you that this booking was a big mistake. Room: Very simple. Air conditioning broke down twice. Some days the maid did not even cleaned the room properly and we gave her very good tips everyday. By the way get up early to get some hot water.Food: Only disgusting, one of the restaurants was not that bad but the rest was really awful. The buffet is the worst I've ever seen.Staff: Bartender is very friendly and awesome. The reception guys just don't have any Customer Service Skills and are not bothered about your need.Beach: very Nice, but a bit rocky.Overall: I do recommend this resort for somebody with a limited budgetor if you have a very very very good deal. However this hotel is not a5 stars, 4 stars or 3 stars hotel. It's a 2 stars hotel.\n\nReview 31:\ngood all round place On arrival at the airport the heat was great, glad we got our visas though there we big queues as 2 planes arrived together. The hotel was joint with serenis cocotal, all inclusive food was fine much better that the special restaurants there. We felt a lack of English language spoken. There were ponds running through the hotel complex which brought loads of mosquitoes day and night! Rooms were fine. Beach wasn't as clean as i hoped, but ok. Babysitting was available, but not mentioned in the brochure \u62e26.00 approx per hr. Booze for all inclusive had a good selection and all coctails were included, better than lots of hotels. Good quality food available all day and night. The entertainment staff worked hard day and evening\n\nReview 32:\nLove beach volleyball       A weeknd of chaos at pool bar\n\nReview 33:\nBoring People Get Bored       pics\n\nReview 34:\nBoring.... This hotel is not a 5 star, more like a 3. The grounds and lobby could be a 5 star but the rooms are definately not. We had to move rooms 4 times due to faults such as Air conditioning not working, cracked windows, broken beds, holes in the bath, bathroom ceiling hanging down etc! The food is ok but gets veey repetative, especially the buffet! We managed to book the steak house and italian a few times and they were nice but the Mexican was horrible - do not eat there. Not much to do on site and the nearest shop is a 25min walk away and the size of a toilet! The shop on site is very, very overpriced so take sun lotion etc with you. The hospital is over an hour away and costs the earth so make sure you get travel insurance.Overall, it was ok but 2 weeks was too long. I would not come back here again.\n\nReview 35:\nStay Away!!! Let's start by the good sides: rooms are nice and clean, the beach is not bad. Beside that, What a terrible hotel!! The service is not only inexistent but rude and lazzy, Food is simply uneatable (even in the thematic restaurants!! ), the swimming pool could be nice (big and nice shape) but is so dirty that you really don't wanna go in there (especially near the bar), the sand of the beach is nice and the color of the water ok, but there are so many rocks that you better not forget to take your bandages with you, and finally be ready to get bored to death after 9pm (all you can do is go to the casino.....). Let's sum it up: avoid the hotel!! walk a little bit further on the beach and you'll find a nice and isolated spot with a nice restaurant... it's the only way to save your vacations...\n\nReview 36:\nHate buffet !!!! a quick review for you all. we stayed at sirenis tropical hotels from aug04 - aug11 2008. five of us age 49,27,27,13,4. we paid $4800 Canadian after taxescheck in/ - TAKES ABOUT 20-30 MINS TO FILL UP FORMSlobby/ -BIG AND CLEANfront of hotel/- UGLY AND UNCLEANsize of hotel/- BIG AND be prepared to walk and walkroom/- ON THE TROPICAL SIDE IS VERY NICE ROOM WITH LIVING ROOM AND BATHROOMbeach/- I GIVE ....... 3 OUT OF 5 ........... NOT AS NICE AS CUBAactivities/- ......... THE ANIMATION CREWS ARE VERY LAZY TO PROMOTE THEIR ACTIVITESfood/ - 1. mexican ..... OKAY2. steak house ........... GOOD3. jade .............OKAY4. vip .................BAD (LOBSTER VERY VERY SALTY)5. dinner buffet ......... BAD (SAME FOOD EVERY DAY)6. breakfast buffet ...BAD (SAME FOOD)7. barbecue .... GOOD8. all soups are salty !!!9. italian ..... OKAYstaff/- ......... VERY FRIENDLYbar pool/- ........ EASY TO GET DRINKspa/- ....... VERY OLDgym/- .... OLD AND UGLYanimation shows/- ..... super very very boring! I was falling sleep.Disco/- .......... need much more english songsWe did have some fun on the first 3 days. After that it was kinda boring. boring boring\n\nReview 37:\nLoved it!\n\nReview 38:\nOne of the places to stay in Punta Cana I stayed in Sirenis Resort in Sept.'03 for a week, the resort was beautiful and the service was great. It's a great place to relax and have fun with friends or family. The only bad thing that I can say about this place, is that the food wasn't that great.\n\nReview 39:\nworst vacation anyone considering going to sernis DO NOT. We just got back, and this is the worst vacation ever. first the bathroom in the room had a bad smell and each time i call to have it cleaned it would be the same bad smell until my husband took the scrubb from the cleaning lady and we cleaned it ourselves. the food was horrible, the beginning of the week nothing in the buffet menu that could be eatable only the last 3 days of the week that they had chicken, pork or beef on the menu. the beach is full of rocks and reef swimming is impossible. the swimming pool was only way, but they donot clean regularly because somebody vomited in the pool one and it stayed there for 2 days without cleaning.\n\nReview 40:\nWe're already re-booked       the four of us\n\nReview 41:\nglorified butlins The complex is extremely large and resembles a glorified Butlins. The entertainment was extremely poor and have seen better school plays. You would expect better from such a resort. The accommodation is very nice and clean with excellent maid service. The Beach is wonderful and on first impressions, so is the pool, although not cleaned enough or to an adequate standard as you would usually expect. The food in the main buffets is terrible and probably some of the worst I have encountered worldwide which is made worse by other nationalities rudely pushing in queues. Theme restaurants ok although the booking system is annoying and time consuming. Be prepared for a very early morning (before 6.30) if you want a sunbed and parasol.\n\nReview 42:\nloved it this is the 3rd time we have stayed here so we knew we had booked a good holiday..we were here for 2 weeks from 1st may to 14th.met some great people from all other countries.food was great always something to choose from .loved the japanese.bar staff great funand so friendley.stayed in block t107 had a view of the ocean great rooms..loved the pool bar met our group of friends we met and had a realy great time hi to dot dave jill dean debie dave and sarah from sweden also dean and julie who we met the first week and went to siona island with.you made our holiday all of you.one day we will return wish we were there now.\n\nReview 43:\nLock up your belongings This was the first visit to this hotel for my boyfriend and I and we were both having a great time until the third day when we noticed some clothing had gone missing from my suitcase. The complaint to management had done nothing and they very clearly sided with their staff, saying that they were not responsible for anything that wasn't in the safe. We were not impressed, as we had been tipping the housekeeper very well up until that point. This was not an isolated incident either, as the family two doors down from us also had some items missing from their room as well, most notably a diamond necklace. It's no wonder the housekeepers are as gutsy as they are and take those risks because they know they can get away with it. My advice: keep all of your clothing locked up in your suitcase and close the drains in the tub and sink at night to avoid finding cockroaches in your room in the morning.\n\nReview 44:\nFantastic Vacation!! Table ready for our 2nd visit to IL Veggi\n\nReview 45:\nGood vacation for the money. Great place to vacation. Plenty of food to choose from, some you may like, some you may not. Can snorkel from the beach area. People are more friendly and helpful than in Cancun. The Bavaro safari runner trip into the countryside will open your eyes as to how good you have it. If you go on this trip bring items from your dollar stores (pencils, markers, coloring books) for gifts for these children and watch their reactions. Beach and pool area topless.\n\nReview 46:\nNever ever again Have just returned from this complex, which if you are or can speak Spanish then stand a chance to be treated as a human being.Without doubt this was probably the worst holiday held over a 30 year period.Booked through Thomas Cook, and have just sent them a 5 page letter of complaints.Food was reasonable if you could fight your way through 400+ Dominicans who were visiting, we then became 2nd class citizens.If you think of visiting then take plently of sprays etc for the mosquitoes, they give you more attention then the hotel staff.\n\nReview 47:\nPoor plumming Just a short comment. We were 5 couples at Serenis Tropical the week of Feb 13-20. Out of our 5 rooms, 4 were badly leaking from the ceiling and in ours, the bath and sink were clogged all week. I went down at the front desk at least 5 time to let them know and it was never fixed. After a while, we all gave up and figured that we would have to live with it. I figured that they should have a complete report on the plumming in our room by the end of the week but no.... The funniest thing is that, the last day there, they gave our room as hospitality room for peoples to take a shower before leaving for the airport. Other than that it was OK.\n\nReview 48:\nA Great Relaxing Holiday My partner and I whent to the Sirenis Tropical Suites earlier this year.Beach and pool were great, food was not too bad some stuff better than others, the drink is terrible! I just stayed with draft beer in the end.The rooms were fine but need updating. Mozzies were massive take insect spray. If you go off site some places in the mountains dont take US dollers. I enjoyed the holiday and with it been all inclusive we had spare cash to do everything. You must try the helecopter flight! 150 dollers.The only real negative is that i returned to the UK with a bacterial infection in my stomach from the food and had to have two weeks off work and was in hospital for two nightsGreat for weight loss as I lost a stone!I really enjoyed my time there but you take a russian rulette with the food, my partner ate the same as me and was ok.Duncan\n\nReview 49:\nDon't make a collect call, whatever you do. Whatever you do, do not use the phone in the room to make a collect call to Canada. I went by the instructions on the desk using the international code and for 2 calls of 12 minutes and 13 minutes it cost $140.00 on myphone bill. I was shocked. Bell could do little for me. I would think the property would try to do the best for its guests. This was the only part of the trip I did not like. What a spoiler! Highway robbery.\n\nReview 50:\nCasino Royale Fancy a little ching ching, whilst enjoying the hot summer days in the carribean?Well ask yourself a few things first... Do you like sweating so much you can actually see the dirt emerge from your skin?Do you like being robbed blind?If so... Come to Sirenis Beach hotel .... In summary i went to the casino with my girlfriend about 5times during our two week stay, every time we went in their i was greeted by the casino manager, when i say greeted he gave me a look like i was satan himself. then he would stand over my shoulder like a vulture whilst i played a few hands of black jack. if i was ever lucky enough to win a hand, as there is definately some serious questions around dealer integrity... You have to watch the dealers with every movement as not only will they avoid paying you, they will try and take your original bets!!!However.... forgetting that, and the BUTLINS style entertainment, which unless you are single male female in a group looking to get your end away, its not very interesting or fun.Then theirs the hookers just outside, the hotel... GREAT!! !So if hubby dis\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25013, "query_start_index": 25015, "query_end_index": 25015, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 1131, 1618, 1687, 1968, 2411, 3088, 3141, 3970, 4367, 5247, 5331, 5422, 6316, 6351, 6390, 6472, 6918, 6998, 7798, 8266, 9332, 9390, 9842, 10596, 10673, 10697, 11025, 11790, 12573, 13545, 14309, 14379, 14426, 15259, 16084, 17259, 17281, 17589, 18310, 18367, 19134, 19782, 20722, 20797, 21295, 21863, 22536, 23415, 23897]}
{"id": "87399", "pid": "87399", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I stayed here for 5 nights during our 11 day trip to Hawaii on our honeymoon. The rooms were large but that's about it. I rather have quality over quantity. The furniture and decor is ancient looking. The hallways/corridors were dirty and beat down. We were put in the basement because the price we paid from Orbitz was $650 per night and the front desk lady told us that because of the low rate we paid...they can not move us to a higher floor without paying more. I mean, if I had known at time of booking that I was going to get stuck in a basement room and get treated like second class citizens during my honeymoon, I would have paid $650 and stayed in a deluxe suite at a Marriott or a Westin and we would have gotten the first class treatment. The concierge lady, Noki, was so rude to my husband. She rolled her eyes and gave him the nastiest attitude when he was asking for information. We expected a lot more than this from a 5 star hotel. Or, so they claim.\n\nReview 2:\nThe kea lani, recently renovated is is good resort for families with children. The rooms are all suites which allows extra space. We are here during the thanksgiving holiday and even though the resort is full it doesn't feel overcrowded. While here we also visited the grand wailea, a zoo. The grand wailea for me is too busy and reminds me of Disneyland. When booking use a travel agent for discounts and package air deals. Hope this helps. Safe travels\n\nReview 3:\nMy wife and I came here to celebrate my birthday. We wanted to do it right and we chose the Fairmont. We've not had a single regret. We had a gorgeous and large suite with a direct, full view of the Pacific, seven stories up! We had a very large lanai where we took our breakfast each morning, beautifully set up by the room service staff. There is NOTHING about the Fairmont that is not first class: from the exquisite suites to the fantastic restaurants to the huge and meandering swimming pools to the perfectly manicured lawns. It is the perfect place to totally escape from the world and to feel as if you have entered the Garden of Eden. Our ONLY regret was having to leave. We will DEFINITELY be back!\n\nReview 4:\nI visited Maui for the first time last summer, and my trip was unforgettable. The Fairmont Kea Lani was the by far the best choice for a trip with family. The hotel lobby is all outdoors overlooking the beautiful pool. The beach is about a two minute walk away, and great for snorkeling (we saw sea turtles!). They have a couple of different restaurant s for dinner (all which were fantastic). Also, the room service as well as the deli/market were just a great. The free breakfast buffet every morning was a perfect start to my day (they had absolutely everything!). The suite I stayed in was huge, and overlooking the island. It was relaxing sitting on the balcony watching the sunset. This hotel was perfect for an extended family trip because it was not to loud, but had enough action going on for everyone. Overall, the Kea Lani was a fantastic experience for all, and when I go back to Maui (which hopefully will be soon) I'm staying here.\n\nReview 5:\nWe knew within a few hours of arrival at the Kea Lani that we did not want to stay there but could not move until the following day. Our room was extremely large and with a huge, beautiful bathroom but the furniture and carpeting were old and smelly. The hotel was so overcrowded that the pool area resembled a water theme park. There were beach chairs lined up all around the pools and overflowing into the grassy areas with elbow to elbow people and screaming children. At the entrance to the beach, there was an overflowing trash bin with dirty towels on the beach chairs and no available shade. After the first night, we moved to the Ritz in Kapalua, which was less expensive, and definitely of higher quality. Unfortunately, they had the same problem with lack of shade but at least the resort was cleaner, more beautiful and relaxing. The only redeeming quality of the hotel was the staff who were very accomodating and polite. Regardless, I would not recommend this hotel.\n\nReview 6:\nIn April, we visited Maui and stayed at the Four Seasons and the Ritz. However, while at the Four Seasons, we walked down the beach to check out the Fairmont for a drink as I thought \"maybe next time.\" I was initially torn between booking the Four Seasons and the Fairmont. Well, there is no comparison! I agree with the reviews below saying \"This is not 5 stars.\" First of all, the beach is tiny, crowded and loud! Second, they did not get nice beach chairs with umbrellas like we did at the Four Seasons and I didn't see any service. Also, it looked like a dilapidated Miami hotel from the outside. I didn't even think I was in Hawaii. And the fitness center is on the side of the hotel and not very nice. And then the inside was worse! We were just grabbing a drink and the service was downright rude! In Hawaii?! Anyways, we tailed it out of there as fast as we could. I would actually stay at many of the resorts in Wailea before this one. Simply nothing special.\n\nReview 7:\nThe resort was awesome, great ocean view, friendly staff who would go out of their way to make your stay enjoyable!! Sure the food is pricey but where in maui is it not. Rent a car(free self parking) and drive to big beach in Makena~ AWESOME!!! get a bananna split at Ko restaurant---not on menu but excellent, had one every other night for two weeks!! I would go back in a heartbeat..no complaints and we travel a lot...great pool, good beach, exceptional service and great ocean view room! !\n\nReview 8:\nThis is a fine hotel. We were and are currently still on the island, bad storm hit and lost power. The staff is fantastic from check in to dealing with the emergency. The manager Scott is a hands on person who makes the best of everything. The rooms if you have an ocean front suite is beautiful. We had suite 302 with a wrap around lanai that was very nice. Our issue was with Fairmont on not updating the property. It is 7 years old and needs some TLC. I read other reviews and thought it was a bit over the top to complain on this but it just was not relaxing. The breakfast area feels like you are at disney very loud and busy not relaxing. The lobby bar feels worn as does Nicks the restaurant. It is too bad because they have an amazing staff. We found ourselves going next door to the four seasons so we check out early and into the four seasons. The room view is inferior and price much higher but is worth the change for us. Depends on your budget but the neighbor has them beat.\n\nReview 9:\nWow! What an experience. I would just like to say if you want an experience of a lifetime stay at the Fairmont Kea Lani , Maui. I can not say enought about the wonderful service , the awesome ladies(Maria and Beth)who work in the Fairmont Gift Shop, the beaches,food, sunsets. Should I go on more. My sister and brother in law have stayed 2 different years at your resort. They loved it enought to go back again.I would definitely recommend it. Thanks for an awesome time Mike and Janie.\n\nReview 10:\nWe just returned from a trip to Maui and stayed at the Fairmont and we loved it. The staff was friendly and the location was great. It was right on the beach so you had the option of the pool or the ocean. Our favorite restaurant was Nicks Fishmarket it was one of the best meals we had there. Keep in mind it is expensive to eat and drink there but when we go away we like to enjoy and not worry about prices. You can stop at Costco or Walmart which is right outside the airport and stock up which would save you some money. We highly recommend this hotel is was a great family vacation.\n\nReview 11:\nLoved, loved, loved this hotel. The rooms are very spacious, the service was excellent & the pools are the best. We spent everyday swimming in their pools! As soon as we got there, we were greeted by leis & drinks. Our room wasn't ready yet so they upgraded us for free to an ocean view suite. Awesome! Our 7 yr. old daughter got a beach bucket & a tiki-tiki necklace from the lady helping us at the front desk & that brought a smile to her face. The beach right next to it was gorgeous. Great place to go boogie boarding. They have a beautiful koi pond where kids get to feed the fishes there in the afternoon.\n\nReview 12:\nWe stayed at the Kea Lani in July and had our best family vacation. From the moment you enter the lobby, you are greeted by helpful staff. The view of the property was what first impressed us. You look out over Polo Beach, with Molokini/Kooholave in the background. We had a ocean view room that allowed us to sit on the patio and enjoyed the natural sounds of the ocean at night. There was great snorkeling right off the beach to the right. I would recommend snorkeling in the early am. Try snorkeling around Wapato Pointe to the next hotel property, the Four Seasons. You will see sea turtles and lots of fish. You can take a short walk back to the Kea Lani. This is a great place to take kids. They have a wonderful waterslide and pool. Also, Drew Brees and Ryan Grant were staying there. That was cool.\n\nReview 13:\nI'll admit that I'm a coffee addict, nothing disappoints me more than waking up and not having decent coffee on hand, I could find a substance that had the chemical composition of coffee but that was it. The Fairmont Kea Lani has forced me into withdraw, usually I'd compensate by finding comfort in a decent meal, but The Fairmont will push my credit card to the limit finding that glimmer of happiness. Luckily the rooms are relatively quite and roomy, even if I can hear the family above at times. The pool bar is over run with kids, quashing any thoughts of a quite beer in the pool. If you have kids go to the Grand, if your a couple, like myself the Four Seasons looks the goods.\n\nReview 14:\nWe loved this hotel. The rooms, all suites and villas, are huge. It was great when traveling with kids. The pool was nice and the beach very secluded. We'd heard a lot about the Grand Wailea and how great it is for kids. We walked over there and it looked like an amusement park--loud, huge and teeming with people, like disneyland. In comparison the Fairmont was an oasis. Housekeeping was amazing as well. We'll be back. It is a great location, a great beach, and our kids loved the pool.\n\nReview 15:\nJust back from a two week honeymoon, which included four nights at the Fairmont. For a variety of reasons, I was seriously disappointed in the hotel. First of all, the hotel needs to be renovated. The carpets are stained, the elevator near our room was our of service for our first three nights, the rooms are musty, and even the chair in our room had various stains. Second, the hotel does not cater to honeymoon couples. Not only were we not upgraded at the Fairmont (the only hotel on our trip where this did not happen) but we were given a room at the very end of the hotel with a great view of the construction next door. Service was uneven, especially at bell desk. The valet parking staff was totally overwhelmed throughout our stay. At one point they told us not to call in advance for the car because they were too busy. Rediculous. The Fairmont has large rooms suitable for families on vacation. IT IS A POOR CHOICE for honeymoon couples. Do yourself a favor and stay at the nearby Four Seasons or Grand Wailea.\n\nReview 16:\nWe were so disappointed with the quality and cleansiness of the rooms. The grounds were beautiful, the pools are great, service was good, but the rooms are in desperate need of remodel/upgrade! This hotel is not five-star caliber. The carpet was filthy, the sofa smelled, and our room had a bad odor to it. We did complain and requested a room change. Our new room was not any better. It was the same!! Also, we had company of a few \"friends\" in our room...cockroaches! UGH! Do yourself a favor and stay at the Four Seasons Resort. Wish we did! !\n\nReview 17:\nThis was our third time visiting Maui. Last trip we spent in kaanapali and kept finding ourselves driving to wailea. Thus time we decided to stay at the recommended fairmont kae lani. Two of our good friends separately recommended this hotel. We were so happy with our choice. Room size is amazing. Bathrooms are great! The staff was way beyond pleasant ... Everyone that worked there said aloha. The most prestine beach and great scuba instructor \"Alec\". We went next door for dinner and found it to be more than pretentious. That is not the case at the kae lani. We can't wait to plan our next trip back to Maui and will definitely be staying at the fairmont again!\n\nReview 18:\nWe had a wonderful time in Maui while \"residing\" at the Fairmont. Our room was spectacular - large, clean, updated - and the bathroom was something to write home about! And the lanai was also roomy with a lounge chair and table with four chairs. My husband and I have nothing but good things to say about our stay. The staff was friendly, and we especially loved the \"lack of a crowd\" feeling of the Fairmont. We never had difficulty finding a chair and umbrella at the adult pool, and the adult pool was always empty for our evening swims. The breakfast buffet (our reservations included the breakfast package) was always good, with a huge variety of items. Beware of the birds, though! Never leave your plate unattended! My husband and I didn't do the complimentary canoe excursion that the hotel offers, but my sister-in-law and her son did. They said it was a great excursion, so I do recommend you take the Fairmont up on this freebie!\n\nReview 19:\nThe rooms are spacious and have high quality furnishings. We were very happy with our deluxe ocean view our room (including the bed) & our view. We appreciated the fridge, microwave and coffee and tea pots! The hotel has a relaxed formality that's fitting with the islands. The service is excellent overall. The restaurants are okay but a bit over priced for what is being served. Their morning buffet is average but you can't beat all the fresh tropical fruit! The hotel itself and the grounds are gorgeous- a mix of Asian and Hawaiian in tone. The landscaping is beautiful as are the sculptures! You can use the valets for free for your first night which is great when you're unloading your suitcases, etc. Their concierges are very helpful so by all means ask them about what to do, where to eat, etc. We didn't find the hotel construction bothersome and they're great deals to be had on food, cabanas, spa treatments, etc. during their construction period. We made sure to ask for a room away from the current construction!\n\nReview 20:\nAll the rooms at this hotel are all suites with a small kitchenette and microwave and refrigerator. There was an extremely large marble bathroom with two pedistal sinks and shelves above them were convenient. There was free internet in the room, coffee and tea. The trip was memorable and we were treated like royalty. They knew our names at the concierge desk and offered cold punch upon arrival as well as a lei for me and puca beads for my husband. They also transported us to the nearby shopping center and restaurants.\n\nReview 21:\nPoor wailea, first of all your sleeping on an ancient Hawaiian burial ground. The Kea Lani really imposed it's will on the environment here. Simply an eye sore. You can see this Vegas style hotel from the top of Haleakala!! Does not belong in Maui, and the service is definitely no 4 seasons!\n\nReview 22:\nMy husband and I stayed at the Fairmont for the last 3 nights of our honeymoon, and it was heavenly. We had a beautiful ocean view and enjoyed eating breakfast on the balcony each morning while watching the ocean waves breaking on the shore. The open air reception area is clean and inviting, the grounds were immaculate, and the staff was EXCELLENT. Cheerful, helpful, and hospitable. Nothing was too much trouble for them. Truly outstanding. We had a delish dinner at Nick's Fishmarket right on site, and enjoyed the pools, beach, and walkway to the other beaches. The Fairmont is a bit smaller than some of the other nearby hotels, but we liked it that way. It felt less hectic and crowded. Just a note...to do most of the guide book activities, you have to travel a bit away from the Wailea area. So rent a car...or, in some cases, the Fairmont shuttle can take you. Would highly recommend the Fairmont Kea Lani. We can't wait to go back.\n\nReview 23:\nWe have stayed at the Kea Lani several times and have always been very pleased. The rooms are ideal with children due to the spaciousness and suite floorplans. It is a very quiet place with several pools and a beautiful beach. It does get pricey when everything is added up at the end of your stay and the pools could use a little more activity for children. (We stayed at the Grand Wailea the last time for the pools since our son is old enough now, but the rooms at the GW cannot compare to the comfort and ease of use at the Kea Lani, nor the sense of relaxation. GW is very noisy!) Although it is expensive and the slide gets a little old for the kids by the third day there is still the beach and there is just something about the Kea Lani that is truly special. We find ourselves comparing all other hotels to this one. We probably won't be back until our son is past the \"love the pools\" stage, but we will definitely be back someday! And, look forward to it.\n\nReview 24:\nTo get to the point I will make this short and sweet. I went to the Fairmont to get married, have a romantic stay, and relax. This was the wrong choice. This resort only caters to families with tons of kids and babies. We are members of the Fairmont Presidents Club and were supposed to get a news paper every day. Did we? We got one the very first day and never again. When we told the front desk about it, they said they would fix the problem but they never did. Nicks fishmarket is totally overrated....Awful service. I actually was in my wedding dress and had to get up and pour myself some more wine......The waiters were slow and non existent. I will never again stay here. It didn't ruin my wedding or honeymoon but it didn't make it any more special either.\n\nReview 25:\nWe spent five nights at the Kea Lani and we really did enjoy the experience...however, it wouldn't be my first choice if we ever went back to Maui. The Kea Lani rooms were quite nice and we had a lovely ocean view. We enjoyed the beach and had a great kayak/snorkel tour that was excellent. We also did some fun private snorkeling down past Makena that was great and close by so location was good. Golf and tennis also excellent. yoga was so-so...we aren't pool people so the loads of kids there didn't bother us ... we were just surprised by the lack of a good lobby bar for a pre-dinner cocktail and lack of any sort of social night life. we ended up spending our evenings at the Four Seasons down the way - a nice walk along the beach - food there was excellent and the lobby bar was fun. overall - good experience but if you are sans children - maybe try the Four Seasons.\n\nReview 26:\nBeautiful beach, great place for families. The pool slide was a lot of fun and the food was very nice too.\n\nReview 27:\nI have never stayed at a Four Seasons so I can't compare the two, but this is definitely a first-class hotel. I was in heaven the entire time--the room was beautiful and room service kept it spotless, even leaving an orchid on our pillows with the next day's weather forecast during the complimentary turndown service each night. The property is gorgeous, the staff was very friendly, and the beach was heavenly. We like to workout, and were thrilled to find that the hotel gym was spotless and very well equipped! And there is an awesome trail along the shore for running. Food and drinks are expensive, of course, but that comes with the territory. I highly recommend both the Fairmont Kea Lani and the Fairmont Orchid on the Big Island for honeymooners--worth every penny!! !\n\nReview 28:\nThis hotel was nice don't get me wrong but the beach was terrible...and that is why we came to Hawaii. So many better beach front locations at way better price. I don't recommend getting food from the store by the main restaurant either, apparently the Fairmont doesn't have a standards. For $7.50 USD you can get a slimy luke warm breakfast sandwich that will make you want to throw up. After two bites I couldn't do it and threw it out.\n\nReview 29:\n1. My wife and I made reservations for an 'ocean view' suite. They gave a suite with a view of the cean but you needed to stand outside on the balcony and look around the corner to see it. We complained and got a bad attitude from the Manager, Steven who thinks ocean-view and partial-ocean-view are the same thing. 2. The only restaurant on the property where you can eat breakfast was infested with birds every morning. A few birds are charming, but 25 agressive birds on your breakfast table is very annoying. Also, because of the birds, there was not a 'clean' chair to be found. 3. The property maintenance and management needs attention. I will not be a guest again especially at $550.00+ per night.\n\nReview 30:\nBeautiful surroundings, secluded beach, wonderful food, peaceful and quiet.\n\nReview 31:\nWhen we arrived, the receptionist upgraded our suite from a partial ocean view to an ocean view, which was wonderful (and actually, that is why I reserved a partial instead of an ocean view, because I suspected that they might do that). Service everywhere was excellent, except once at the adult pool, where I was ignored by the bartender/waiter. It took a very long time to get a drink that afternoon. The next day at the same pool I had a different server, and she was great. Everyone was friendly, and the entire resort was immaculate and so pretty. Pictures are better than words, so I've posted as many as TripAdvisor will let me.\n\nReview 32:\nHad stayed at this hotel 5 years ago. Same old tired place. Dated TV's, phones, furniture, attitude, etc., Why I go to Asia for my vacations. Hawaii has no clue about 2010. Was here for business. Have also stayed at the Fairmont property in the Big Island. I prefer the Maui location of the two. It's not as bad. As a President loyalty member I noticed that it's a curse to even mention it. The don't even consider an upgrade. Even if you have the coupons. Regardless of the hotel occupancy. The hotel insults your intelligence by giving you the worst rooms. If you ask to change, it goes downhill from here. Yes, they are kind and \"friendly\" as they play this game. Sad to see what used to be an honorable chain go downhill. If you do go to Maui, there are way to many options. As a previous, reviewer noted, do yourself a HUGE favor and stay at the Four Seasons next door. You will be sorry you didn't. That is truly 5 start, not a wanna be.\n\nReview 33:\nThe Kea Lani is amazing. I am a picky traveler and I must tell you the service is outstanding. Super friendly staff make for a great stay. Everyone at the hotel has the ALOHA spirit. Super clean and spacious rooms and the best housekeepers I have ever experienced. Beach is great, pools are perfect temp and the hotel was full and we never had to fight for a chair or shade. Just loved our stay!! !\n\nReview 34:\nWe honeymooned at the Fairmont and loved it! The luxury suites gave us plenty of room. The bath was the largest I have seen at a hotel. The resort was quiet and the separate pool for adults only gave us the peace to honeymoon. So did the romance package that came with a picnic lunch, in-suite breakfast, sunset cruise, and a special candlelight dinner served poolside just for the two of us. All of this made it a very special stay. Service was excellent particularly in helping us find our way around the island and locating places off-the-beaten path. We also loved the Wailea area of Maui where the hotel was located. Very upscale and ritzy. If you want quiet, understated luxury, this is it.\n\nReview 35:\nWe were not staying here, unfortunately, but visited twice and loved it. I had arranged a tour of the villas as I have sent clients here, and they are absolutely wonderful with private plunge pool etc. We also were able to tour Ko which has still not opened but will be soon. The great news here is that it will also serve lunch as presently lunch is available only at the poolside location which is very casual though terrific and we definitely enjoyed it. We had drinks and pupus in the lobby bar one evening and the music was fabulous. Just perfect for the stunning location at sunset. Above all, the hospitality is just beyond compare. Every single staff member I encountered was incredible and my name was even remembered from previous visit! Vastly prefer the Wailea area to Ka'apalua and the Shops at Wailea are so much nicer than Whaler's up north. Will hope to stay at the Fairmont soon!\n\nReview 36:\nMy husband and I stayed at the Kea Lani for our anniversary. We were hoping for luxury and romance. We were very dissappointed. The hotel was booked to max. capacity. Pool were overcrowdwed and impossible to get chairs. For the price you literally get nothing. They even charge extra for umbrellas. The breakfast and lunch was terrible and service even worse. We left and went to the Four Seasons. What a world of difference. There we were treated like celebrities!\n\nReview 37:\nWe just returned after a week at the Kea Lani. Our room, a garden view, was wonderful. 800+ sq feet. The furnishings were clean and up to date. We were particularly pleased at the quiet. No elevators, no carts, no door slams. The staff was warm & friendly. They were attentive, but not overwhelming. If we needed anything, it seemed like there was always someone around. Yes, the restaurants aren't cheap. BUT, this is Maui and you are at at 4-5 star resort. We won't be back to Maui for a while, but we'll return to the Kea Lani.\n\nReview 38:\nWe stayed here in October because we got a fantastic discount due to some construction on one of the restaurants. We just loved it. We were upgraded to a one-bedroom suite with a lanei and we could hear the ocean when we were having cocktails in the evening. The adult pool was lovely, even with the construction going on right next to it. The service was great and we had lunch delivered to our cabana by the pool a couple times. Drinks were very expensive but that was no surprise. We were traveling with my parents and my dad has a food allergy and they took it really seriously and went above and beyond to accommodate him. The beach is really nice and well groomed and the staff will set up chairs, umbrellas and tables for you. We also had dinner at the main restaurant by the pool under a cabana one night and it was fantastic. Fresh fish! I would stay here again in a heartbeat, even without the construction discount. It's pricey but so luxurious.\n\nReview 39:\nThis property is quite large. The architecture is that of a Moroccan motif which at first seems odd in Hawaii but somehow works nicely. All rooms are comfortable suites with a bar, family room, desk, lanai (patio), bedroom, and a well-appointed bathroom complete with two pedestal sinks, tub, and walk-in shower. We particularly enjoyed having Mai Tais on our lanai while watching the sunset. The nightly turndown service was a nice touch and we were provided clean towels and water also. The on-site restaurants, swimming pools, beach, lounge with nightly entertainment all help to make this hotel a nice, comfortable stay. The staff are all very friendly, gracious and happy to assist.\n\nReview 40:\nRoom was a good size and had a nice view; we met great people and the staff were friendly. Location is good, trips organised by the hotel were at market rate and there was plenty of space to relax. Gym had good kit but was depressing - no outside light or view. There was no pool to really swim in i.e. even the adult pool was <20m. Beer/food seemed pretty expensive (acceptable quality) although a visit to the supermarket on the way from the airport solved that problem. Our room had a little 'fridge and microwave. I did feel they were always trying to squeeze the extra $ out of us.\n\nReview 41:\nA little on the pricey side but the service & personalities of the staff make it worthwhile. Great food, beautiful landscaping & a great location.\n\nReview 42:\nEvery employee at the Fairmont should be commended for how well they take care of all of their guests. This was a great hotel for honeymooners, special occasions, or families with children. It is large enough that you feel like you are the only ones there. The views from all over the resort are beautiful. All of the restaurants were excellent. The cafe has great coffee and on the run breakfast...a great option to the sit down breakfast which is $25+. There are several pools, one with a slide for the kids and kids at heart; one with a swim up cocktail bar; one just for adults. There is also a beach bath that is great for morning runs, evening strolls, and connects to the 4 seasons resort, and Marriott resort.\n\nReview 43:\nLovely resort, but, we went over christmas and new years, would never do that again. It was packed, and they were extremely understaffed to handle it. The staff was great by the way even though they were swamped. If you are looking for quiet, and dont have kids probably should not go here. And pretty expensive for everything. The complimentary car service staff was the best. Overall we would not go back, prefer Kaui,\n\nReview 44:\nMy new husband I stayed at the Fairmont for 3 nights during our wedding/honeymoon. Let me clarify that we not only honeymooned there, we had our wedding there. This hotel does not live up to the Fairmont name. I was not disappointed with the wedding arrangements, just the hotel itself. Like some reviews on Tripadvisor explain, it is in desperate need of an upgrade/make over. When you walk the halls (which are outside) they are covered in dirt. It is very noticeable since the entire hotel is white. The slide at the pool had cracks on it. The grounds were maintained just up to par. Not what I expected for $580 a night for a very partial ocean view. Even though we had our wedding and honeymooned at the hotel, they did not even upgrade our room. When we went to the Fairmont on the Big Island, they upgraded us to an executive suite just being honeymooners. The ONLY great thing about this hotel is Nicks. This restaurant cannot be missed. Yes, it is expensive, but we ended up comparing every single meal we had on our honeymoon to the dinner we had at Nicks.\n\nReview 45:\nMy husband and I spent part of our honeymoon here and it really is one of the best hotels we have ever stayed in. We have chosen luxury hotels around the world and this equals, if not surpasses, all of them. At first we thought we should stay in the Four Seasons next door, but we definitely made the right decision staying here. The rooms are huge!!!! The hotel caters for families and couples with both an adults only and kids pool and a beautiful beach and walking path. We would definitely recommend this hotel.\n\nReview 46:\nWe stayed here for the second part of our honeymoon. It was during Thanksgiving week which may have contributed to the crowds of children. We definatly felt outnumbered by children. The hotel itself is beautiful as are the rooms. We had a partial ocean view which was a stretch. The bathroom was huge and well appointed. The service at this hotel was great also. Housekeeping came to our room twice a day and replaced towels and turned down our bed at night. We had breakfast included in our package and the food was great. Children running around the restaurants though, was not really our cup of tea. It was difficult to get a chair at the pool or beach because of the large crowds. The adult pool was uncrowded and nice and peaceful. We got a great deal because of the renovation that was going on, which didn't affect us at all. The construction was behind the adult pool and was not noisy or bothersome. This place is beautiful, but I wouldn't stay here for full price.\n\nReview 47:\nRoom was gorgeous, staff made us feel welcome from the minute we arrived. The resort wasnt crowded and we never had a problem finding lounge chairs or reservations at the restaurants (we have read it is quite busy at other times of year). Easily our most enjoyed vacation; we didn't want to leave!\n\nReview 48:\nThis hotel experience was perfection! The location was great, the staff was the nicest, most helpful staff I had ever encountered. There was no detail too small. The rooms were gorgeous (we had an ocean view), the food fabulous (if a bit over the top price wise) and the amenities were delightful. i would not hesitate to recommend this hotel to anyone who wanted a wonderfully memorable experience (so long as you had a high budget for the trip).\n\nReview 49:\nWe went to the Fairmont for our honeymoon from May 19-25. Months beforehand we debated on which hotel to stay at. We are extremely please with our decision. The first night we arrived we were placed in a supposed oceanview suite. As we looked out of the window, we saw the ocean beyond the parking lot and construction trucks. The bellhop immediately suggested to call the front desk for a better room. Although there were no better rooms available for that first night, we were upgraded the next day to a deluxe oceanview suite for a small fee. Our next room was beautiful with stunning views. Our stay was perfect. All the restaurants in the resort were wonderful. The pools were not overcrowded and very relaxing. The beach was small but I was able to complete my scuba certification there. Very good spot for snorkeling and scuba. The staff was very helpful and gracious. The made us feel like royalty. We also checked out the Grand Wailea and Four Seasons. Although they were beautiful as well, they were not as elegant and relaxing as the Fairmont. We are already planning to come back year after year.\n\nReview 50:\nWe come to Maui twice a year with our teenagers.This where we stay and we just couldn't ask for better accomidations, friendly staff and they food is just..well, the best! They have a wonderful bartender by the pool, his name is \"Dave\". I just can't say enough nice things about the Kea Lani!Except, look no where else.You will be so glad that you stayed there.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34509, "query_start_index": 34511, "query_end_index": 34511, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 1170, 1636, 2356, 3313, 4304, 5284, 5789, 6789, 7288, 7889, 8513, 9332, 10030, 10533, 11567, 12126, 12806, 13759, 14799, 15335, 15640, 16595, 17574, 18352, 19241, 19360, 20151, 20602, 21320, 21408, 22056, 23012, 23423, 24132, 25041, 25519, 26062, 27031, 27731, 28330, 28489, 29219, 29652, 30731, 31259, 32246, 32556, 33016, 34137]}
{"id": "2515859", "pid": "2515859", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\ni loved the grand floridian. we stayed there for 3 nitghs and i didnt want to leave. it was easy to get to the parks, and easy to find food. our building, the sugar loaf, always had food in the lobby. the staff was extremely nice and helpful, and there was so many shops and dining areas. i charged all my purchases to my room key, adding to the convience. the resort itself was beautiful. there was so many birds and plants, evrything was clean. i loved the pools and the veiw. the rooms were very pretty, and the room servace even folded up blankets we brought along!! it was a magical vacation, and i cannot wait for another chance to stay there. it was a wonderful trip.\n\nReview 2:\nUpon arrival at the Hotel we were really pleased and our children said \"Wow\". Upon checking in we were told that our room wasn't ready so we went off to Hollywood Studios. once we arrived in our room it's fair to say we were disappointed to find all 5 of us sleeping in the same room within an 8 feet area. my daughter had to sleep on a fold down bed which is not ideal. so we booked for 5 people....3 adults and 2 children as we checked our room we found only 2 coffee cups and only enough coffee for 2. Add the fact we only had 2 bath gowns/dressing gowns clearly the room wasn't prepared as I should have been. oh and one of the bedside light bulbs had died. I'm getting bored typing now.....suffice to say we paid just under \u00a31000 for two nights in this hotel and were very disappointed.\n\nReview 3:\nWe celebrated our 40th anniversary and our family came with us. The hotel is beautiful and the staff is outstanding.The concierge level is special and Citricos is tops-Jamie is the best waiter ever. There is work being done which caused some problems-the odor of oil-based paint, the noise of pressure washing in the main entrance and more painting, etc. but I guess maintenance is an ongoing process. They should buy new pillows-the ones they have are not up to standard and are small and lumpy.\n\nReview 4:\nMy girlfriend and I spent 4 nights at Disney's Grand Floridian. The hotel was very clean and just about what you'd expect for a hotel in this class. Room service was on top of their game, and would often show up on multiple occasions during the day. The only complaint we had was more on the fault of Disney's Magical Express service (gets your bags from the airport & to your room when you arrive), but other than that, very nice stay. They have a 24 hour \"restaurant\" located on the premises where you can get drinks, pizza, sandwiches, etc. any time of the day. This was helpful on more than one occasion. It also had at least 2 different pools with nice lounge areas. Location is about as good as it gets, having the monorail right outside your room! A bit pricey, but location is everything.\n\nReview 5:\nStayed here for a couple of nights in July, in Sugar Loaf building and it was bliss!!!!! On arrival we were greeted by a valet to park the car, someone for our luggage and a third person to greet and show us around the hotel, now that's service! Once taken to the buiding we were taken through every detail required whilst the concierge took care of all reservations we needed. The concierge service also meant we had food throughout the day in the lobby which changed every couple of hours as did the drinks including wine, champagne and soft drinks (all included in the price). The pools were excellent with the main pool open 24hrs and the kids pool with waterslide open until 10pm. For convenience to the Magic Kingdom it cannot be beaten, and all staff were friendly and really made our stay memorable. We have travelled extensively and I can honestly say I have never enjoyed a stay anywhere as I did here. Absolute bliss!!!!!!!!!!!!!!!! !\n\nReview 6:\nDisney's Grand Floridian makes you feel a part of the magic throughout your stay. We had a view of the lagoon, the castle, and heard the park wake up and go to sleep each day. We have stayed four times and I feel like it's home when we go. A very nice home indeed!\n\nReview 7:\nThe hotel grounds and lobby are beautiful, grand and look like everything you would expect from a 4 or 5 star property. There is nothing Disney about the hotel and you don't feel like you are even at Disney, which is up to you to decide if you like. However, the rooms are not what you would expect, are not luxurious by any means and certainly not 4 star. Our room and bathroom were clean and functional yet basic and while I do not have any major complaints, next time I go to Disney, I will not stay here. We did had the convenience of being on the monorail with close proximity to Magic Kingdom, seeing the fireworks from the lagoon area of the hotel and enjoying a beautiful pool area, however, the high expense is not justified. We also ate dinner at 1900 park fare's buffet in the hotel b/c our daughter loves Cinderella and all things princess- the food was mostly greasy and fried as it is everywhere in Disney and although it bothered us to pay 40ish$ per person for the buffet salad, the experience for my daughter was incredible.\n\nReview 8:\nThe Grand Floridian is a beautiful hotel with grade A service. You don't feel like you are in a Disney Hotel until you see the castle in the Magic Kingdom. The grounds are beautiful and well kept, the pools are warm and clean and the rooms are spacious. Best of all is the location - you are a quick trip to the Magic Kingdom and not too far from the other parks. We loved this hotel as three adults traveling there and for a special occasion will go back again.\n\nReview 9:\nThis was our second trip to WDW and staying at the Grand Floridian made our trip even more memorable! The atmosphere is really extraordinary and the settings are beautiful. Laura, our concierge was extremely helpful and had our room made ready 4 hours before check in time. Her professionalism, kindness, humour just made our day :) Thank you Laura and Disney -keep up the good work.\n\nReview 10:\nMy daughter aged 14 and I spent 6 nights there during her October half-term. Arrived in the evening, found the room too cold. The room temperature was set at 70F, andt the thermostat was not working, and thus the engineer had to be called in. The toiletries supply was very limited, and there wasn't even a shower cap. I made a call and asked for one. Half an hour later, still waiting. I had to make another call to finally get one. The quality of linens and towels was mediocre. Wi-fi didn't work. Moreover, the telephone didn't work. My husband called from London, and my daughter picked up the phone, but it still kept ringing. He was told that we weren't there. When we explained this incident, the receptionist was very curt. All in all, poor value for money. I have stayed at many much better hotels, sometimes for much less. We will not be goind back there.\n\nReview 11:\nThe Grand Floridian was a wonderful hotel. We stayed in Sugar Loaf which is a Club Level building. When we first checked in our room had a strong odor (Chlorine?) and we asked to be moved. They were very accommodating. The service is excellent and as with most Disney properties the buildings and grounds are well maintained. I have no complaints but don't think this hotel which is Disney's Flagship, is any better than some of the other deluxe hotels. We have stayed at all the deluxe properties, as well as many of the moderate and have found all the rooms to be comparable, just themed differently. The Animal Kingdom Lodge is still our favorite because at least there you get to see the animals. All of the other hotels are just nice hotels. I would probably not pay the extra money again for the Floridian, as the service, grounds, rooms etc are just as nice at the AKL or Polynesian for less. The AKL club level also has better snacks, food :)\n\nReview 12:\nOn arrival greeted by valet and bellman, both exceeded expectations. Checked in and everything was right on track for yet another perfect visit to see Mickey. After check in we went to the room in Boca Chica. Quickly greeted by bellman welsome with our bags. Hurried to the monorail for lunch at Chef Mickey's then spend the afternoon in Magic Kingdom. Arrived back at the hotel to rest and called front desk for information that led me to the gift shop, then back to the front desk because I was given the wrong information. When I discussed with the associate at the front desk, she had nothing positive to provide and the six others standing around pretended I was invisible. I had two other issues following this and my recommendation is Disney needs to send every person that works the front desk at GF on a 3 day Disney Cruise to learn true customer service.\n\nReview 13:\nI agree with the previous review... We have been Disney loyalists for 10 years visiting 6 times during that period and staying at many of the Disney run hotels. I think that the Grand is anything but grand..except for is cost!!! The grounds are multiuse for weddings and business events, so there is little \"privacy\" when you are on your balcony ant there are a bunch of corporate or wedding parites right out side your window. They also did not have my room choice available despite multple requests. There was no refig in the room inspite of claims to the contrary BUT they di have a minibar which was sickingly overpriced as usual. The hotel is stunning and the service was below avearge, with little interaction wiht the \"cast members\" except for the valet guys who park your car ..for $7 a day + tips ..if you want to park your car on your own without a fee, you have to park in a parking lot and walk about 200 yards back to the hotel..alot of fun when you are tired or its raining.. Will never go back to this one..a real ripoff and major dissaponitment\n\nReview 14:\nAbsolutely exquisite. Staff is curteous and are always greeting you. The hotel and room are impecably clean. Nothing else to be expected from the most expensive Disney Hotel. It's very reminiscent of the great classical hotels, so I'm not sure if families traveling with children would enjoy it as much as some of the Disney properties. It's also a great place to watch the Magic Kingdom Fireworks. For breakfast recommend the buffet more than the cafe which will be more expensive. Plus with the buffet you have the Disney Characters from Mary Poppins for those who like a character breakfast. Make reservations breakfast reservations early. Recommend it without hesitancy.\n\nReview 15:\nDinsey night mare. Buswait 45 minute to an hour No misting areas to cool off at theme parks No reservation for dinning ( Welcome to Mc Donalds Five miles away.) Has anyone heard of a buffets. Get training from the cruise lines on food management. Will Call personnel do not explain that a park may open at 9:30 pm but the fetures do not open until 11am or 3 pm or other to know items like extended hours Need to focus on education and not wasting customers time\n\nReview 16:\nThis hotel was a great experience, but was expensive. One restaurant, 1900 park fare, has good atmosphere, food was ok, not great, and it was too expensive for a buffet style dinner.\n\nReview 17:\nWe stayed at the Grand Floridian for a quick five-day trip to Disney World. We had a standard room with two queen beds. It was nice, but tight for three people and was showing signs of wear. It was clean and well-maintained and the service was excellent from start to finish. The best part of staying here was having the monorail stop on the hotel's upper level to go quickly to the Magic Kingdom. We were able to go back and forth several times a day as we wished. It was wonderful and we felt we got the most out of our trip. It was an easy monorail trip to Epcot as well. We also had tea one afternoon. It was absolutely fabulous. I would have given it five stars had the room been in better condition.\n\nReview 18:\nWe've been to Disneyworld a lot. Stayed at the Animal Kingdom and loved it. We also have stayed at Carribean Beach and Port Orleans. We really were looking forward to our stay here. First of all we reserved and put down deposit for a king bed with theme park view. We got to our room and it had double beds. Also, the view, if you craned your head exactly right, you could see a small sliver of Magic Kingdom's Castle. The \"grand\" lobby was under construction the whole time and had a picture of a Christmas Tree blocking the entrance. We were told this is exactly how the lobby looked around Christmas time. Gee, thanks for telling us that we wouldn't get the full experience once we reserved our room! Also, when it rains the grounds flood so bring your rain gear. This is not even a 3 star resort when the lobby is fixed. Save your money and stay at one of the other hotels. VERY UPSETTING!\n\nReview 19:\nWe stayed at the GF for 6 nights and every night was perfect. We arrived at 9 am on our first day only to be greeted at the front door by three people who showed us to our room. We booked the basic garden view room and was upgraded to a concierge room in the sugar loaf building. What a treat this was! Depending on the time of day, you could get food, coffee, beer, wine or cordials. We were located on the third floor at the end of the hall and our room was very quiet. We traveled with our 3 year old daughter and everyone called her princess. Everyone we met was very friendly, both at the hotel and at all the parks (except for one person at Hollywood Studios in the parking lot - no magic in her day I guess!). The location of this hotel is great. The monorail to Magic Kingdom is less than 2 minutes and the boat from Magic Kingdom to the hotel was about 5 minutes (faster than the monorail back from the park). Everything was perfect at the GF and we can't wait to come back!\n\nReview 20:\nMy daughter was singing with her chorus class in Walt Disney. My husband, son , daughter and I decided to stay at the Grand Floridian. We paid 1200.00 for one night. When we drove up, we were greeted out front and taken to go check in. The service was nice. The door man was friendly and the fact that we were staying on the upper floors and had access to all of the extras. I am a Florida girl. Grew up in Palm Beach. However, the suite we received was obviously two rooms put together and there was not even a roman size bath tub. Everything about the hotel was it was a hotel, pretending to be a grand hotel in Walt Disney. My husband and I considered renewing our wedding vows there, however the wedding pavillion is not secluded enough. There was a wedding going on and outsiders were able to walk up and watch. Even one man in a speedo stood there and watched the couple taking their vows. For the price, I would not recommend.\n\nReview 21:\nUpon returning from a 5 night stay at the Grand Floridian I was going to write a review concurring with the other reviewers about the lack of cleanliness of the hotel, desperate need of updating, etc. Instead, I will warn you that the day after we checked out of the hotel someone put through three separate fraudulent charges from the hotel on our credit card in the sum of over $2,000!! Kudos to our bank for immediately catching this fraud. Not a magical experience! !\n\nReview 22:\nImagine paying Four Seasons prices for what is essentially a really nice Holiday Inn. That is Disney's Grand Floridian in a nutshell. The location can't be beat, but in every other way it's completely abysmal. Our club level suite was old, smelly, & outdated. So many things were broken or not working properly. The pool area was filled with hard-partying adults who seemed intent on getting hammered by 4:00 in the afternoon. The food was awful. We had to wait everywhere we went, despite the fact that I made reservations for everything 3 months ahead of time. Basically, we spent as little time as possible in the hotel and then checked out a day early. We spent our last day at the Ritz Carlton in Grande Lakes -- it was WAY cheaper than the Grand Floridian and worlds better. If we ever do Disney again we will definitely stay off-site. I'd rather deal with a 10-minute shuttle service than pay an arm & a leg for crappy service and crappy accommodations. Sorry, I really wanted to like it because I heard so many good things, but it was just horrible.\n\nReview 23:\nWe have just returned from a week in the Grand Floridan. Typical though its the \"Little things\" that matter which were lacking. Firstly we had two options to park our car one being the Valet service where you pay $7.00 per day & park on site or you use the \"Self park\". After paying the rather expensive rates to stay there in the first place I wasnt going to be blackmailed into using the Valet service but when I tried to self park I had to wait over an hour for a space to become available coupled with the fact the self park is \"Offsite\" & is a five minute walk from the lobby area. When you pay the kind of prices Disney charge to stay here parking should be free & on the door step! Secondly the main pool had Ducks floating around on it which were a nuicence when swimming & eating around the pool & their \"Droppings\" were all over the pool floor. Not very higenic we thought!\n\nReview 24:\nMy husband and I stayed at the Grand Floridian for 6 days. It was a great experience. The pros: It was our anniversary so we got an upgrade to a lagoon view and champagne.Staff is more than helpful and will go out of there way to help you with anything. Restaurants are great, shops are great, salon and spa are great. Monarail service to MK and Epcot is a real time savor. 2 pools, one for kids and one for kids and adults...that pool is amazing...nice and big. The Cons: The bus service was awful. one bus every 20 minutes. So you could be waiting out there for at least 40 minutes for the bus u want if it does not come right away. We stayed at the all star resorts in previous years and the bus service there was excellent. Staff drive around in service carts and go very fast so just watch your children. Rooms are not worth $375 night or the $475 a night rooms we were upgraded to. Overall the experience was great, but i think the moderate resorts are just as nice.\n\nReview 25:\nWe stayed at the Grand Floridian for 2 weeks,Sep 21st until 5 th of Oct .We paid for lagoon view room and were given a castle view, wow what a magical view! Our 2 young children loved the 2 pools,staff were friendly and helpful, we didn't like the grill and arcade too noisy and food horrible. The cafe seved delicious breakfasts, dinner was ok. Narcoosees was nice, Citricos we felt the food was over salted. Afternoon tea was good. Transport to the parks was superb well worth staying on site for this On our sons birthday we booked the wishes cruise to watch the fireworks from the lagoon,wonderful!. We used Kids Nite Out babysitting service 3 times I would use them again, excellent care given by Nancy, we had a nice time and would stay again.\n\nReview 26:\nWe just returned from our third annual stay at Disneyworld's Grand Floridian Hotel. We join our son, daughter-in-law and our 5 year old grandaughter for an early Christmas celebration. We always stay on the Concierge floor in the main building. The rooms are spacious, the bathrooms are luxurious, and you have the option of enjoying 5 food offerings every day. It is very convenient for my daughter-in-law to take my grandaughter to breakfast whenever she wakes up, without having to wait in line at a restaurant. And when we return from one of the parks, there is always a lovely display of refreshments available. The hotel is decorated beautifully, and live music is almost always being played. We enjoy the fireworks from our room's balcony while sipping cordials and sampling elegant pastries every night. We get adjoining rooms so when our grandaughter goes to bed, her parents can sit in our room to talk or watch TV with us . It is always a perfect experience. Little children are everywhere, of course, but they are all well behaved, and fun to watch.\n\nReview 27:\nThis is a huge, beautiful resort but definitely not worth the money if you don't have time to take advantage of the amenities. For $343.00 per night (and that is a discounted rate) we had a rather small room with two queen size beds. The room smelled of cologne. Presumably from the previous guests. Hopefully not from the housekeeping staff. Our room was 62 degrees when we got there and we never could figure out how to raise the temperature. We had just come from the Renaissance Resort near Seaworld where we spent $111.00 a night for a room that was twice as large, with a sofa and chairs, dining area, wet bar and office area. Plus, everything in the Renassance is right there - restaurants, bars, pool. No long walks required.\n\nReview 28:\nToo easy to hear other guests. The walls and adjoining doors are paper thin. You get to experience others babies crying and parents yelling. :(\n\nReview 29:\nI must say that this has got to be the best stay in a resort I've ever had. The turn-down service at night was a pleasant surprise. Also the view from the rooms are all good. The only thing that I would say that I didn't like was the parking wasn't convent as it was across the street from the resort.\n\nReview 30:\ni'm a gold member with starwood and marriott , have stayed in my fair share of good and awesome hotels worldwide and know when $ 600++ food ,etc is well spent and when i've been had with publicity !!!!! the rooms were damp and old . the bathrooms were small ... thier food was aweful ... the service - didnt exist the maids were sullen , to say the least . NOTHING was good at this property !!!!!! we had planned to stay here for 6 nites checked out after 3 went to sheraton vistana villages @$300 per nite and life was beautyful once again ...\n\nReview 31:\nWe just returned from our 13th stay at the Grand Floridian in 15 years. We enjoy returning every year to this wonderful hotel. We stayed in Boca Chica and had a fantastic view. The staff, as always was wonderful, especially William the housekeeping manager in Boca Chica. There are only a few negatives with the Grand Floridian - noise travels between rooms and for two nights our next door neighbor's child cried for most of the night. We also continue to be amazed that outside of Disney, there is a Starbucks on practically every corner but there is no where in Disney to get a good coffee and you would think that at Disney's premier hotel they would have a coffee bar. We love the convenience of the monorail and the boats. The Christmas decorations were beautiful - although it makes the hotel a lot more crowded with bus tours viewing the decorations. The new marble in the lobby is beautiful! Overall - I continue to recommend this hotel to anyone willing to spend the money.\n\nReview 32:\nBad beds, bad food, bad service. Don't waste your time and money stay outside the gate.\n\nReview 33:\nMy husband and I were guest at the Grand Floridian from June 22 to 28th. We had a wonderful time. This hotel was more than we expected. We were upgraded and our accommodations were in the main building. We enjoyed most the paino playing in the lobby followed by the band on the second floor. I enjoyed seeing the brides taking their pictures. June is the month for weddings and I know there were at least three a day (more on the week-ends). The service was excellent and servers were the best!! When we visit again (maybe in the next three years) we will definitely live here. Some guest have rated the hotel low and I can't imagine why. Maybe they should live off-site and then they will see the difference. Thank you for a wonderful vacation!!! !\n\nReview 34:\nMy boyfriend take me to disney world stay at this hotel to celebrate my birthday, my room suppose to be a lagoon view with King bed, but the counter person said i just can choose either king or lagoon view, WHAT, thats not i suppose to have!! !OK, than we have no choices so we go to a standard king bed room, and THAT is not we suppose to because WE paid for BOTH.the GIRL are Rude and the other women is RUDE too, and the girl even say is not their fault, and this is a family resort, they only have 19 KING bed room, WELL.is that a 4 1/2 star hotel services?hate their services, in a room, the mickey light is broken, the table is broken, WELL, i will never stay in this hotel, i think they are discrimination.well the other person (a black girl is really nice though). and i was planning to stay at this hotel for my honey moon since i love disney world, but i need to rethink about if i want to stay here.\n\nReview 35:\nAs a fairly well traveled person, who has experienced many different resorts in regions throughout the world, I found this hotel to be the most pretentious and over-priced anywhere. Only because my daughter and her two friends wanted to experience the \"Magic KIngdom\" on the Disney property did we pick the Grand Floridian. Nothing there is worth the $550 per night per room (2) plus tax. I repeat, nothing. Valet, food, pool, room,spa, golf, service, attitude and overall feeling are all hype, no substance. And everything costs plenty. As I looked around at the huge crowds, I stopped and thought, \"We all must be crazy\" to pay this price for this bit of average amenities. These folks do a real good job of selling this experience as magical, but its not. We will never, ever return to a Disney property for this magical experience. For the same dollar, the Ritz or the Peabody delivers. We've even stayed at a 5 bedroom luxury house with swimming pool, game room and big screen tv's nearby for $350 per night. Forget Disney and their ripoffs; there are much better ways to enjoy Orlando than staying on the World grounds.\n\nReview 36:\nWe stayed at the grand this time as we have two young kids and thought the monorail would be perfect.The monorail was only the good thing. 1. The buses took a very long time sometimes upwards of 45 mins. 2.the paid Internet connection did not work 3.front staff were not knowledgeable 4.I called upfront the day before too get a pack and play and microwave were not in the room For the amount I paid it would have been better to stay at a moderate resort the service was not what we expected.\n\nReview 37:\nFrom the time I was a little girl my family has always enjoyed spending time together by traveling to Walt Disney World and staying at our favorite Grand Floridian. After going again in the spring I was again satisfied and enchanted! Though pricy, the lobby is amazing, the rooms are beautiful, the pool is great, and the service is impeccable! Sometimes it was even hard to get myself to go to the great parks. I dined at 1900 Park Fare and it was so fun! With new character additions at dinner (ugly stepsisters & wicked stepmother) we had a great time. They were so funny! Also, the food is pretty good (buffet) and the dessert was fabulous. The pools, the lobby, Gaspirillas, make the GF just like home...except better. I'm so excited to be going back in March!\n\nReview 38:\nI have stayed numerous times at the Grand Floridian and I have been impressed every time. The staff are all very helpful, especially at the Concierge desk. And the rooms are spacious and clean. The room we had (in the Boca Chica building) had a wonderful view of the fireworks in the evenings so my husband and I could sit out on the balcony and watch while the children slept inside. It was a nice moment. And the kids really enjoyed all of the children activities at the beach pool in the afternoons. They would have entertainment and animators to play games with the kids. There were also outdoor movies at night and evening \"WII\" games for the kids. They really do a great job of making sure that everyone is having a good time. All in all, I would definitely recommend this hotel to others!\n\nReview 39:\nIt is a great hotel but none of that matters when they have bed bugs. They have them and we have them now. Avoid at all costs! Bed Bugs are here! Disney Grand Floridian has Bed Bugs!\n\nReview 40:\nFor my 22nd birthday, a VERY SPECIAL someone surprised me with a trip to Walt-Disney World. I was told the Grand Floridan is the flagship hotel, and after my trip there - i do not contest that claim... The valet, check-in, and bellmen experience and everything in between was MAGICAL!!! The hotel lobby with the balcony views were stunning. The rooms were very clean, and the dining was second to none!!! Both pools are pools like no other, and the hot tub was simply amazing. Words simply cannot explain the experience that I had at the Grand Floridian Resort, but I will say it is an experience that i'll never forget!\n\nReview 41:\nWe just stayed here for our honeymoon! We spent four nights. I would have to say that this resort had the worst customer service. It was convenient being on the monorail but when it came to the bus transportation to the other resorts this takes about an hour or longer!!! They need more buses!! The rooms were very overpriced for what we got!!!! The room wasn't very clean. Fridge was broken and had to call several times to get it fixed. We will definately stay at another resort next visit to Disney! I was very disappointed with this resort.\n\nReview 42:\nWe had a wonderful time at the Grand Floridian from checking in to checking out. Nothing was too much trouble for the staff. The rooms were beautiful and the food was excellent. We will defininately be staying there again. Shone family, UK\n\nReview 43:\nLong story short, we stayed on mothers day weekend for a family wedding and the second day contracted scabies. Our doctor agreed to this as well and prescribe appropriate medication for two weeks. Filed a claim with the resort and was denied. Also, after complaining with the BBB, we were told it was due most likely to our physical sexual acts which probably caused the outbreak on us. That was from the management office at disney.\n\nReview 44:\nOk, so we had a last minute opportunity to head to Disney to take my niece and daughter to the Magic Kingdom for their first visit-they are 5 and 4. Grand Floridian is pricey this time of year but could not have been more relaxing or convenient. We arrived to have the girls greeted with flowers and welcomed as \"princesses\". The bell hops were great tour guides and we got to our room super fast to get th girls to the pool after 9 hours in the car. Poolwas great for kids and adults-margaritas for me and sis, great fun for the girls at the pool. Character breakfast on site-so much fun, and all dining was kid friendly. We took monarail to Magic kingdom and boat back home--ultra convenient, and we could see the castle from outside our hotel room--awesome. GF is so close but so relaxing to come home to. Rooms are very nice-not lux, lux, but you definately feel special here and staff is such fun. No bedbugs, very clean-I read the other reviews but that was not my experience. My advice, look to come when rates are lower, but definately worth the price. Great time-we'll be back!\n\nReview 45:\nA really GRAND resort. I booked the reservation at the last minute and still got a great deal. The Crew members really exceeded our expectations. When we arrived at the resort we were taken on a tour, then to our room. No hassle with the luggage, all taken care of by the crew ( this was great, especially after being in the car driving for 984 miles from Ohio). The resort is beautiful, rooms are comfy & all have excellent views. We watched the fireworks at the Magic Kingdom from our balcony every night. The service is excellent . Even had Mickey Mouse fashioned from towels on the beds every day. Rosa G, our guest room attendant was the best, always had a smile!! The 24 hours snack bar was a welcomed suprise! Transportation system is primo. By monorail or bus every park is easily accessible. This was truly a GRAND vacation and we plan to return every year and stay at the Grand Floridian Resort and Spa. Thanks for the BEST vacation!! !\n\nReview 46:\nWhen we arrived the front desk wished us a happy anniversary and upgraded us from a garden view to a lagoon view of the castle. We had a dormer room with a balcony and a cathedral ceiling. IT was beautiful. The first night when we got back to the hotel there was a signed photo of Mickey and Minnie wishing us a happy anniversary, a bottle of champagne and glasses which we were told to keep. The room was wonderful and not too small. The view of the castle and the Contemporary were fantastic although the trees did sort of obscure the view........but I do not care! It was fantastic. And at night we could watch the water light parade off our balacony. This was by far the best vacation we have had at WDW so far. Being on the monorail system was a good perk too. I would highly recommend the GF to anyone. Oh, and the grounds, pools, beach....it all was beautiful.\n\nReview 47:\nDisney has thrown up a number of new hotels lately. None compare. The Grand is a beautiful and luxurious masterpiece. It is an improvement on the Hotel del Coronado, upon which its design is based. The restaurants are without compare. The golf courses are spectacular. The rooms are large (despite the legend that they are small) and well appointed. The service is spectacular.\n\nReview 48:\nI have lived in Florida all my life and frequent Disney more times than I can even tell you. All my years, I had always stayed at Contemporary or the Polynesian and never at the Grand Floridian (mostly for budget reasons). Well, finally- the grand splurge!! I decided to give the resort a whirl and I was not happy. Save the hundred more bucks and stay at the Contemporary. The room layout is the same, but the people are nicer. Our issues started right at check-in. We reserved a concierge level, main tower room. We were promptly placed in a water view, non-concierge outbuilding room. When I pointed this out, they gave us a pass key to the external concierge building along with a big, huge- \"Listen lady, we did all we could\" attitude. I asked for the manager- got the same attitude. So- we checked in and I complained to Disney. Why would you want to start off your vacation with a confrontation, right? It's been 3 months and 4 letters later and I'm just being ignored. So- if you are staying on property- check out the Contemporary. It hasn't failed me yet!\n\nReview 49:\nWe called in January to make reservations at the Grand Floridan Spa for a massage and facial during our visit in March. My husband recalled the person he spoke to was sort of cavalier about the whole process. We arrived an hour early only to be told our appointments had been scheduled for the previous day. We were charged as a \"no show\" and since the spa is only affiliated with WDW, you are dealing with a different company so your recourse is limited. Luckily we still had enough time during our stay to be rescheduled. The staff was understanding about it. Oddly, the other reservation we made in January for the same day for dinner at Artist Point at Wilderness Lodge was correct. We frequently encounted other families at different venues arguing about incorrect reservations as well. Over all our stay was wonderful but as we all know in Disney World, time is money.\n\nReview 50:\nThere is nothing like staying on the monorail line at Disneyworld. The Grand Floridian, while pricey is the best. Sit in the lobby at night and listen to the music! If you get one annual pass, you almost get half off the room. Well worth it.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35531, "query_start_index": 35533, "query_end_index": 35533, "truncation_seperator": "... 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{"id": "232493", "pid": "232493", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nwe have just returned from a two night stay at the Nadia, It is a great location, right opposite Ann Franks house and a short walk to Dam Square and the other sights. No good if you cant climb stairs, but there is lots of help with your luggage etc. The rooms are small but spotless, really clean and compact, tea and coffee in plentiful supply, also free welcome soft drinks on arrival. Breakfast is continental and fresh and lots of hot coffee. The staff and management made our holiday memorable, so friendly and helpful and spoke excellent english, Thank you Nadia see you again soon for my next birthday !!! had fab time five star *****\n\nReview 2:\nThe service was good. The employes were nice and helpfull. I only aspected breakfast, even with savoury choices (for example: English breakfast), but that wasn't an important problem. breakfast was in everycase wholesome.\n\nReview 3:\nAlhough the Hotel is fairly clean and friendly it is very small after you have climbed many steps to the reception area. The rooms are also tiny and have a strange layout because they have obviously been converted from larger rooms. The breakfast room is again quite small and does not offer much other than bread/cheese/croissants/orange juice/coffeee/tea. I found it weird that there was not any cereal or fruit to eat. If you like your bed to be hard then you are in luck, my back will bear testiment to that. My partner and I found our selves having to breathe in to pass each other in the room and to get in and out of the shower room also. Nice people but frankly I would never return to this hotel to stay again.\n\nReview 4:\nEverything we read here about this hotel was true. Excellent service, great staff, clean rooms and toilette, a welcome drink and fresh flowers in our room and all that at a reasonable price. The location of the hotel is excellent, 5 minutes from the Dam but still quiet enough for a good night's sleep. Our room was small but perfect! !We were really feeling sad when we had to leave the hotel and Amsterdam as well! I would recommend this hotel and I will certainly stay here again if in Amsterdam. The hotel and the staff really contributed in us having a good time here.\n\nReview 5:\nThe hotel room and bathroom was so small and claustrophobic that we checked out after 1 night of our 4 night stay. The bathroom smelt of urine and you couldn't even stand in front of the sink to brush your teeth it was so small.\n\nReview 6:\nBrilliant hotel, brilliant location and brilliant staff. Spent a week exploring the city and the Nadia was a fantastic base to do this from. I can not recommend this hotel highly enough, even if the stairs are a tad steep. The staff couldn't have done any more for us and the quirky design just added to a superb week.\n\nReview 7:\nI had reserved a room for one night and check out after seeing the room. I did not even bother asking for a refund because they sure needed the money to make that hotel suitable for human beings. I should have known that there was a problem when I they suggested that we take the things that we needed out of our luggage and they would keep our belongings downstairs in lockers. I was just further disappointed when I saw the box that they called a room. The door could not even open fully. I travel a whole lot and I have never seen anything worse than this hotel. The stairs are like a ladder to an attic. Hotels .com heard out fustration and found the Lloyd's Hotel which was a beautiful property. Large rooms, elevator, restaurant, internet close to transportation. If I visit Amsterdam, I will definitely stay at the Lloyd's hotel.\n\nReview 8:\nI stayed in this hotel at the end of January. On the plus side, the location is excellent and the staff are helpful. The downside is that the room we had was extremely small, dark and dingy - I asked if we could change rooms but the hotel was fully booked. I have also unfortunately managed to catch scabies which is highly unpleasant. I have stayed in many hotels and can say that this is the worst one ever - I would definitely not stay at this hotel again.\n\nReview 9:\nWe stayed here for 3 nights in May. It ended up being the most expensive hotel we stayed in during 2 weeks spent on short notice in Holland and Belgium. Proximity to the bus and tram stops was a plus. Our room was waaaaaaaaay up on the top floor, so we had 80 steps up and down to the main entrance. Fortunately we travel lightly, so we managed to survive the cramped room. The breakfast was good, standard fare and the staff were helpful. I found the stairs VERY steep and would not recommend this location to anyone with either height or balance problems. We requested a non smoking room and I was quite nervous about the smell of smoke in some areas. I felt it was a fire trap, but consoled myself with having the balcony off our tiny room, as an emergency exit.\n\nReview 10:\nI booked this hotel based on the good reviews on this site, but I was very disappointed. Our room was not very clean (one example: the tops of the windows were so dirty you couldn't see through them) and we had to wait 45 minutes after check in time to actually check in (after we kept being told it would be \"5 more minutes\"). The hotel was in a good location and we had a wonderful time in the city. I can only imagine those reviewing it on this site are comparing it to hostels. (And I must say, I once stayed in a hostel that was cleaner and nicer than this hotel). Also: You have to climb a steep flight of steps to get into the hotel. This was fine for us, but older or handicapped people should beware.\n\nReview 11:\nThe hotel has a very central location, which is very convenient for touring around the city. The staff is very helpful and polite. However, the rooms and the bathroom are really small and the towels and the bath curtain surely need to be changed with new ones. For the price we paid (over 100 euro per night), we surely expected more. Also, if you are disabled or elderly person, or with kids, this hotel is not for you because the stairs are very tough and there is no lift. Anyway, given the overpriced hotels in Amsterdam and the overall impression from previous visitors' remarks about the tininess of most hotels there, this one can do a job for a night or two.\n\nReview 12:\nWe stayed here for 5 nights over easter and I wish we had stayed at home. The rooms are very very small. You could shower while sat on the toilet. Compact is an understatement. Cleaniness also seems to be lacking. In fact we changed rooms as in the first room I awoke to be COVERED in flea bites, disgusting, Second room was better. It was at the front of the hotel. Still very small and not practical bathroom. Not for us I'm afraid.\n\nReview 13:\nThe rooms were very small don't be fooled by website as all done with wide angled lens. It was clean but not nicely decorated and the breakfast was terrible. However the staff were very helpful and friendly. Won't be rushing back there although we loved Amsterdam.\n\nReview 14:\nWe found Hotel Nadia on Tripadvisor. We booked a 3 night stay for early June this year. The receptionist (Michelle) was very pleasant and helpful. She offered us bottled water, coke upon arrival. The rooms are tiny but if you are on budget, you can't ask for anything better. Very clean, neat. Location is great. Just a block away from Anne Frank Huis. You can hop on the tram at Westermarkt (in front of the church) to go to Centraal Station. Breakfast is fantastic. Fresh bread, croissants, juice, coffee, dutch cheese etc. Wi-fi is free. Not recommended if you have knee problems or you are old. The stairs are extremely steep. Overall, very happy.\n\nReview 15:\nBeing a travel agent I always try to look for a really good hotel and spend a long time researching to make sure I get the best and in all honesty this hotel was bloody brilliant. The staff were friendly, fantastic location and just the overall experience was exactly what my partner and I wanted. I would definitely go back if visiting again.\n\nReview 16:\nThe staff were really friendly and helpful - they provide maps and suggestions when you get there, then give you a drink to relax with while they carry your bags to your room for you. Breakfast is included and the food and coffee are everything you need to get ready for a day stomping around Amsterdam! The location is perfect for easy access to both the centrum and the station. The rooms are tidy and attractive, as is the view if you happen to have one.\n\nReview 17:\nDont get me wrong, the hotel is beautiful & the staff was pretty nice. But not what I expected. Our room consisted mainly of a giant bed, a desk with a chair, tv up high, & bathroom. There was no extra room, and we literally had to cramp ourselves into the room. We didn't just have backpacks, but 2 giant American suitcases as well, which was not easy lugging up the extremely high & narrow staircase. The bathroom was also letting off a strange, sewer-like smell.\n\nReview 18:\nNadia Hotel and staff are the Best,we stayed in many Hotels throughout Europe and none compare with the friendly atmosphere we encountered here.Location excellent we walked to all major attractions however Tram is right at front door if needed.Rooms are small but that is Amsterdam,stairs might test elderly.We will certainly stay here again and highly recommend to all this great Hotel.\n\nReview 19:\nOK....reality check. We choose the Nadia after reading the great reviews on Trip Advisor. We booked through hotels.com at a rate of approx $160 USD. The room assigned to us was unbelievably tiny with a small window approx 7 feet from the ground - picture a prison cell. We then asked for the best upgrade they could give us and for 20 Euro a night extra we upgraded to a \"deluxe room\". Yes, it had a lovely canal view but it was also tiny and very run down looking. There were cigarette burn holes in the bedspread and the sheets had multiple holes in them. There is old carpeting on the floor and a general funky smell to the hotel. There is nowhere to open your suitcase other than on the bed. My advice - pay extra for a better hotel. We learned our lesson the hard way. We are in our 40s and professionals. This is a hotel for young single frugal travellers.\n\nReview 20:\nThe staff was friendly but the rooms are very small. I had an inside room and it was so hot and stuffy I had to ask for a fan which was not much help. I would hate to be there in the summer. I kept telling myself that for the money it was OK but I saw much nicer places in the city for the same price. The stairs are very steep. The breakfast room has a grat view if you can get a seat. The breafast is nothing but bread,juice and coffee and maybe cheese. I think the Nadia has seen better days. Look for a better hotel, you don't go on vacation to climb steep stairs and sleep in a prison cell.\n\nReview 21:\nIf you are travelling alone - please don't stay at this Hotel. The single room I was assigned on the 4th floor was the smallest I have ever stayed in. There was just enough room fot the bed. The bathroom was also tiny. Avoid!\n\nReview 22:\nit was ok this was our second stay with nadia staff are very nice and helpfull. wasnt great hotel the last room was better. the room was dirty floor crack in the window rip in the curtains and toilet very smelly as no window or vent in toilet. bed clothes had holes and very dusty rooms.the stairs are very steep and narrow and lots of them it has no lift and very old fashioned hotel. needs to be done up we paid 200 for 3 nights defently not worth the price i would recommend reting an appartment its the same price and much more spacious i will be sticking with stayamsterdam.com there brill. i wont be staying again but the staff are great. good location 5 min walk to dam square, trams busses and ten mins from central station.\n\nReview 23:\nWe went to Nadia hotel for a weekend stay at Amersteram, 2 nights stay; Frankly speaking, I choose this hotel because I saw so many positive review , I believe I will not be disappoint but actually I am, I hope my review following will be help for you. 1. Location is OK, the western side of magna plaza about ten minutes by walking, in front of htl is rail of tramway, several lines, the traffic of tramway has great noisy and you can not sleep well, hence we changed the htl rooms to a canal faced room; 2. HTL doesn\u00e2\u20ac\u2122t hv reception at ground floor, you need to take very narrow stairs to arrive the front desk, pls refer to photo I took 3. Rooms are terrible slim, pls refer to photo, even the refrigerator needed to be handed up 4. HTL only hv shower, but you can\u00e2\u20ac\u2122t take shower at all because the tap of shower installed around 2 m high, can\u00e2\u20ac\u2122t regulated, the water splashed anywhere in the bath room 5. The breakfast is continental , very simple; 6. As for hotel staff concerned, they are very help and kind, only positive point at htl Nadia\n\nReview 24:\nI stayed in this hotel for 5 nights and I will recommend it to any friend. More than everything else all the staff there has one single goal: to make you feel at home. And they manage it. Rooms are tiny, but clean and with private bathroom. In every room a bunch of flowers will welcome you. The area, right behind Dam square, is pretty safe.\n\nReview 25:\nWe were given a room at the front of the hotel and the noise from the traffic was horrendous for 24 hours of the day. The noise made a good night's sleep impossible and the lack of sleep significantly affected our stay in Amsterdam. The rooms really are very small indeed, but our room was clean. The staff are extremely friendly and most helpful, but light sleepers beware!\n\nReview 26:\nWe booked this hotel based upon some reasonable reviews. Sadly, it turned out to be a big disppointment. It appears that some of the more recent (poor) reviews are more reflective of the true standard of this hotel. Our room was small but since we spent most of the day sightseeing, this was no real problem. More importantly, the room was incredibly worn and dingy. Also, the shower did not work properly. There was only a trickle of water from the shower which ranged in temperature from freezing cold to scalding hot. In addition, there was little soundproofing meaning that we were woken up by lots of people coming home at night. Overall, the hotel is badly in need of some refurbishment and is very over rated on this site. I've given it a two star rating because it is relatively cheap, the location is not bad and the staff were reasonably friendly. However, I would certainly try somewhere else next time.\n\nReview 27:\nWe stay here every year, great location, short walk to Central Station and Dam Square. Friendly staff, rooms clean, nice breakfast, not hot food but nice choice of brekkie! We always get fresh flowers in the room which is a nice touch. Room cleaned daily. Yes the stairs are steep and quite a few, but this is the style of buildings here and it's good exercise. The staff could not be more helpful and are very welcoming. We love staying here and always recommend and come back ourselves.\n\nReview 28:\nMy husband and I just completed our 10th trip to Amsterdam and our 1st stay at Hotel Nadia. We will never stay anywhere else! Every aspect of our stay was perfect. We each had a birthday while there and were given special treatment. europeanatheart\n\nReview 29:\nIf you want to stay on the canal district, this place is great. Clean with very pleasent and helpful service. If you have trouble with stairs, this is not the place, but they carry your bags up and down for you. It is typical of the area with small rooms and stairs but clean as a whistle, the water is hot and plentiful and the tram stops right outside. Very pleasent and helpful staff. Their website is very useful.\n\nReview 30:\nMe and my wife decided to stay at Nadia over the holiday to explore the city. Two positive things about the hotel: it's location and friendliness of the staff. Otherwise, I was very disappointed in the decor, space (I knew it was small but I didn't expect it to be THAT SMALL), cigarette smoke in the hallway (you're allowed to smoke in the hallway and they supply ashtrays), and general cleanliness of the hotel. If you're looking to party and just need a bed to lay your head, then Nadia may be for you. But if you want to have a place to return to after a long day of seeing the sights and want to relax with some basic amenities then you may want to select a different hotel. And even though the location is ideal it is on a major through-way/and tourist part of the city and you may want something a little more quiet. Don't be mislead into thinking that Nadia is more like a B&B or eclectic boutique hotel. It's more like a indoor motel. If that's what you're into then go for it. Otherwise I'm sure you can find better elsewhere in the city.\n\nReview 31:\nWe were hosted in Nadia hotel last long weekend. The Hotel is just in the city centre, very well located. Parking in the area is like a Lotery. When you arrive and ring the bell of the door, the door opens and you can see the steps, you must climb 37 steps, a high slope, not valid for people over 50 years. The reception is warm and you have choice one welcome drink. Staff is well educated and servicial. After express checking we go to our rooms. The rooms is the smaller one that I never been hosted. Double room not more than 10sqrm bath enclosed. There are a lot of shelters and hooks in the wall in order to use them because you only can see no more than 1 sqmt of floor. Bathroom is quite dark and very small. Single room would be named half person room. The bed touch three walls and the other wall was not more than one meter away. Claustrophobic. Breakfast is just good and well served.\n\nReview 32:\nwe stay at nadia hotel for 7 days and it was wonderfull.all the staff was very kind and they help us a lot.Mr Osam was very kind and he was very fun.The hotel it was very clean our room has a full canal view and it was very romantic.we hope to see Mr Osam and all the staff very soon. Next time we will take the same room 104.Spiros and Maria from Greece.Thanks for everything .\n\nReview 33:\nI decided to stay in this hotel based on some of the good reviews I read, but unfortunately, I do not agree with them. The hotel was not what I expected. However there were some positive points, I must say that the staff was very friendly and courteous and the hotel location was central. I personally didn't think the hotel was that close to Central Station (it is a brisk 20 minute walk so plan for it if you need to catch a train or a plane) and the stairs are kind of scary and steep. The room smelled bad and the bathroom is the smallest one I have ever seen. Breakfast was not much basically coffee, croissant and bread. I personally would not recommend this hotel unless you are a carefree traveler who is not looking for much in a hotel.\n\nReview 34:\nThe hotel is in a superb location very close to Dam Square and the main shopping areas. The hotel buidling is a typical Dutch style with many interesting features. Whilst the stairway to the Reception is very steep the staff will always help you with the carrying of luggage. The rooms are adequate with good facilities including a fridge, a TV and tea/coffee making . The breakfast is basic but located in a room with an excellent Kaiser's canal view. The staff are extremely courteous , helpful and friendly.\n\nReview 35:\nExcellent location, very friendly helpful staff. Comfortable clean room. Easy to find, only 10 minutes from Central Station. Not a hotel for people with mobility problems because of the very steep staircases. This was my first visit to Amsterdam. I will return asap, and will have no hesitation in booking a room at the Hotel Nadia.\n\nReview 36:\nThe hotel is really clean and well maintained with all the facilities we needed (2 adults 3 children). The staff were helpful beyond expectations when one of our kids was sick. This was so reassuring in an unfamiliar city. The hotel has a great atmospere due to the interesting building and engaging staff. We had a great time in Amsterdam because the hotel was 5 minutes walk to shops and supermarket, and an easy walk to all the attractions.\n\nReview 37:\nI stayed with 2 teenagers ( 15, 13) in this hotel for 3 days.Very friendly wellcome with a drink. We could enter the room almost imediatly. The room and bathroom was very clean. There is a small fridge, there is no restaurant, so you can buy some drinks yourself. You can make coffee, thee. We had a room located at Raadhuisstraat and in the evening and night it was a bit noisy. Breakfast was good, small room, but everything went very well and you could eat as much as you wanted. We were the only dutch people in the hotel. On the day we left we could leave our suitcases behind in a save room and pick them up in the evening wich is great you have all day. We will surely visited the hotel again because the location is really great and the people are very kind.\n\nReview 38:\nMy daughter and I stayed at this hotel for a short break. The service and welcome by the owner and his staff was excellent. The room we had was small but compact. It had everything we needed for a short stay - fridge, tea and coffee, shower, TV, phone, etc. It is an old narrow house coverted into a hotel. The stairs could have been a problem but our luggage was brought up by the staff. The owner was always very hospitable, giving us maps etc. on our first evening so that we found our way round the city very easily. It was our first time to Amsterdam and we enjoyed our stay very much. Iwould thoroughly recommend the hotel to anyone going to Amsterdam for a short break, as long as they were fit and could manage the steep stairs.\n\nReview 39:\nGood hotel with a kind staff, excellent location in the very heart of Amsterdam, and a very reasonable price... And you can improve your shape by going up and down the impressive staircase. No doubt we will go back!\n\nReview 40:\nI got an amazing canal-view room which blew my mind. My view was the historic Westerkerk and the Keizergracht. Very clean, safe with impeccible service. Thier breakfast room was beautiful too and breakfast good though it was a traditional European hotel breeakfast (juice, coffee, croissants and cake).\n\nReview 41:\nMy husband and i stayed at this hotel for a four day break.The staff were really helpful and friendly.As reported by other reviews the stairs were really steep no good for anyone with dissabilities etc.they are typical of Amsterdam buildings. The bedroom was small but who stays in their room all day .The sheets etc were crisp white cotton, towels changed every day.If you have a room starting with 4 look out you have 71 stairs to climb yes i did say 71 and they are really steep and narrow. The breakfast room is small,but quaint .We booked the shuttle bus from the airport for a return ticket it was 19.50(euros)a little expensive but you are dropped off at the door and picked up at the door so very convinient.Anne Franks museum is a must so is the Dutch Resistance museum. Fab location.Out of the door turn right 5 mins to the Dam (main square), where you will find the red light district and all the pubs.\n\nReview 42:\nWe wanted a balcony room in case we wanted to smoke. The room was the worst we ever saw. You could not put two 21 inch carry on suitcases on the floor at once. One person could not stand and have the other open the bathroom door. The window did not open and we had to sleep with the balcony door open even though the balcony is basically shared with other rooms while separated by a flimsy divider. The balcony had a light going on and off all night as part of the hotel name sign. The description of the two steep flights up did not do the actual flights justice. We then had to go up two more flights. The fact that you are given the remote control at the desk and asked to return it says to me that the usual guests take them! I use these boards to guide many trips and am always pleased. I feel as if I fell into the twilight zone because of the many, many positive reviews of this hotel.\n\nReview 43:\nThis is een cosy hotel with the most friendly owner you can imagine. They changed our family room because they could offer a better one during our stay. Futher they helped us find a bag with new clothes we left somewhere in the hotel and an other guest had taken it not on purpose. The place in the centre with a view on the Westertoren is very nice.\n\nReview 44:\nWe loved it! The staff is very friendly and the rooms clean and cosy! The location is very central with nice views on a canal and perfect for exploring Amsterdam. Really a great place to stay!\n\nReview 45:\nI've traveled around the world and lived in many countries, and I have to say that the Nadia Hotel is one of the most disappointing experiences of my entire travel life. I booked two rooms, one for myself and one for two friends. Each room was about $225, so I expected far more than we actually got. The only way that I can describe the decor of the Nadia is that it reminded me of the many Intourist hotels that I've stayed at in the former USSR. This is not a compliment. Cheap furnishings, heavily-varnished woods, small TVs, and the worst of all -- a pervasive musty, rubbery smell. As many others have commented, the rooms are no bigger than large closets. The bathrooms are OK, but with extremely small sinks and no shelves. The breakfast was also very disappointing -- essentially various pastries, bread, one kind of cheese, juice, coffee, and tea. No eggs, no fruit, no yoghurt -- in short, nothing of distinction for the price. The staff seemed to be caring and well-meaning, but there's not much they can do to improve the experience given the overall substandard nature of the property.\n\nReview 46:\nOnce you climb the steps and in spite of the very small single room, a very clean and charming hotel.\n\nReview 47:\nWe were on the top floor,73 steps to climb and the room if you can call it that was tiny ! The breakfast was really really poor !if you could get in there anyway ! Hotel has about 50 rooms,dining room seats 15 at a squash,if u dont like croissants for breakfast then its a piece of cake and the smallest cup of coffee you ever seen.also came home with loads of bites all over our bodies.\n\nReview 48:\nMy friend and I originally booked a hotel, which is in the same building but 4 doors down the street from Hotel Nadia. But we had to move to Hotel Nadia because our booked room was too small. We were so happy we found Hotel Nadia. The staffs were super friendly and helpful with tourist information and day trip ideas. The room although small, can be considered a decent size, as in Amsterdam standard. The beds are very comfortable. We have a shower/toilet in the room, as well as a fridge, a safe, a TV and a desk with 2 chairs. Breakfast was served in a beautiful petit dining area on the 2ned floor. The buffet style breakfast isn\u00e2\u20ac\u2122t fancy but has all the basic items. The location is perfect!!!!! A short 3 minutes walk to Anne Frank\u00e2\u20ac\u2122s house and the trendy Jordaan neighborhood. 10-15 mins walk to Central station, Dam Square and Red light district. 15-20 mins walk to the museum area. I would stay at Hotel Nadia again on my next trip to Amsterdam!\n\nReview 49:\nStayed 4 nights great location very clean just what you need bags carried in & out of hotel staff couldnt do enough. Had a antastic time David & Emma (Newcastle)\n\nReview 50:\nMy daughter and I went to Amsterdam for a long weekend, and we found the Hotel Nadia at Hotels.com. We had a wonderful stay, the staff are extremely service minded and extremely helpful. We had made \u00e2\u20ac\u2039\u00e2\u20ac\u2039a mistake by booking so we had booked a night less than we needed, but they just swapped around a bit and we got a room in an otherwise a lot busy weekend. The hotel is small and cozy, the rooms are small but well used, there are many narrow and steep stairs which is good for general fitness, but not good if you have a disability. Hotel is located in the heart of town, which we enjoyed very much as we love to shop. We highly recommend the Hotel Nadia, and we love to go there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28313, "query_start_index": 28315, "query_end_index": 28315, "truncation_seperator": "... 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{"id": "897108", "pid": "897108", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWish We Were Still There!! Variety of pastries galore! !\n\nReview 2:\nEdenh...truly a place to remember       lobby bar\n\nReview 3:\nGreat Resort for the $$       Our room # - what a great view\n\nReview 4:\nGreat Property - Lousy Service - Mosquitoes! Great property...brand new...But this resort needs to work out its service issues. Booked them through cheaptickets.com and when I got there they didn't have any record of my reservations. Waited patiently for a half hour with no resolution until my infant son's crying and wet diapers needing to be change made us lose it. After the whole lobby heard our baby cry non-stop, the manager, Ivan Santana finally called us and upgraded us to their best suite, which was amazing. However, the service was horrible. Had requested a crib on arrival, but it didnt show up till 2 days later and after constant complaining. Mosquitoes were rampant and had to constantly request getting the place fumigated. Living room TV didnt work and had to get that fixed. Food in the restaurants was good but service there was slow and not good. Beaches and pools were great...So in summary, great property a but pretty constant lack of service, coupled with the mosquitoes that are prevelant there, will almost surely ensure that we wont be going back there again.\n\nReview 5:\nGREAT!!!!! i can't believe i am still hearing people complain about this resort. i went there after hearing all these bad reviews expecting this place to be mediocre at best. i was pleasantly surprised. the only problem was the beach chair situation, but i laid on a towel which was fine with me until some chairs freed up. and i always got a chair by either of the pools. i actually always got chairs for myself and the other three of us who were there. besides that, the food was good, the staff were great, the room was great, i got drunk every night (the tantra bar is fantastic) and had a great time everyday i was there. hopefully get a chance to go back soon, this time for two weeks.\n\nReview 6:\nNot worth the $ spent for this resort       cockroach\n\nReview 7:\nI would rather walk on Glass, or Nails, then go again to the EdeH hotel       room had jaquzzi on balcony\n\nReview 8:\nnever again first of all im not a person hard to please but when we arrived we were given green bands we didnt know about the different bands we have been to mexico time and time again 1 price gets you the great liqors here you have to pay $10 us for 1 shoot of top shelf liqour no wait staff by the pool or beach the r estarants were slow we had to call and ask for dinks in the room every day we were told we only get 2 beers and 2 cokes a day what a joke if im gonna pay this price i will gladly put a couple more with it and go where it is alinclusive maybe in a couple of years they will fig this out on a good note the beach was lovely the resort its self is beutiful but the staff in very understaffed dont think i will return i booked this trip thru cheapcarribean they never said anything about the wrist bands people i talked to said its not worth the upgrade dont know\n\nReview 9:\nHated it!!! This resort was horrible. The food sucked, no tipical dominican food. The restaurants have like a three item menu. I found a bug in my salad at one of the restaurants. The room, my first impression of the hotel was a dirty toilet. I had to call them to come and clean the nasty toilet, they came and cleaned right away but it really ruined the experience for me. The rooms are not in very good shape and the main buildings have leaks on the roofs when it rains.\n\nReview 10:\nEdenh Real was great! Great for weddings! The Infamous Wall\n\nReview 11:\nGreat stay...they're ready!!\n\nReview 12:\nnot impressed edenh real       missed me\n\nReview 13:\nEdenh Real Arena...Heaven on Earth! Paradise Club Room 1468\n\nReview 14:\nNh Edenh Real , Un Absoluto Fracaso\n\nReview 15:\nEverything they say is true I concur with all of the bad reviews! I am sorry but that is the way it is. Not the fault of the VIP staff at check-in - but the fault of top level management! We have been to the Dominican 11 times and will go back again, but never to this resort!! If we had wanted a stressful vacation we would have stayed at home and dealt with Road Rage rather than beach chair rage. Come on now we all go to the Dominican for the beach and the sun - how hard is it to order sufficient chairs to accomodate your guests? Very poor planning. Give this resort 2 or 3 years and perhaps it will be a 4 star.\n\nReview 16:\nAmericans please don't go!!! pool\n\nReview 17:\nLoved the Eden       Now that's relaxing\n\nReview 18:\nThe weather was Beautiful We were at this hotel April 6-13. Most of what you read is true. I wonder if the owners read the reviews? This hotel has half the facilities it needs to service the amount of guests it holds. You do not need a business degree to see that 200 beach chairs and twice the wait staff would help guests overlook the other deficiencies. The lack of facilities does not make for a relaxing holiday. At the beach by 06:30 to get a beach chair. Always 10-15 people in line for an omelet. Lunch at the beach 15-20 people in line for the grill. Most resorts take reservations for diner. Once again its line up and wait.The staff are very friendly but you can see that they are frustrated.There are too many other better hotels to go to. The eadnH was not planned properly to service the amount of people it holds.Yes there are mosquitoes (killed 30 in one day). Had to down grade rooms to get off the main floor then there was no problem.The weather was beautiful.\n\nReview 19:\nOK vacation       beach3\n\nReview 20:\nYou got to love that place I just returned from a stay at the Edenh Real Arena in Punta Cana.That place is just amazing and soo georgous, you've got to love it! The beach is nice, the restaurants are excellent and the rooms are convenient and always clean.All the hotel staff is very friendly and helpfull. Special thanks to all the entertainment staff: Naomy, Akon, Jose, Geronimo and John. These guys are great. Naomy is such a nice person, i just loved her. they are always smiling and they will make your holidays unforgetable.The Edenh hotel is definitely a place to go!\n\nReview 21:\nBest holiday so far - can't really get much better! Romantic beach meal ($68 each)\n\nReview 22:\nPut on your list of places \"TO GO\"!! Beach\n\nReview 23:\nWent with low expectations and still dissappointed       beach view\n\nReview 24:\nJohn the entertainer made my trip! EdenH was great but john made it amazing. He made us feel so welcomed and treated my friends and I like he had known us our whole life. Most memorable part of the trip, hanging out with john the entertainer.\n\nReview 25:\nHad a great time at the EdenH! Mahi Mahi\n\nReview 26:\nWonderful Vacation at Edenh Real Arena       Nany and me\n\nReview 27:\nVacation from HELL       views from one of the rooms...\n\nReview 28:\nNo Mas No Mas Just got back on Friday. The place is beautiful. The beach is nice.BUT, Service was spotty at best . The food was horrible. We tried the place for four nights. We were not impressed. It was a similar theme from everyone I spoke with in the Edenh.Management needs to regroup and get it together or they will have an empty hotel. By now the majority of the bugs should be worked out, but it was a new experience every day. Problem areas encountered:Lack of TowelsLack of chairs near pool or beachInability to make reservations at restaurantsFood was generally bad (even in the restaurants)Think twice about this place.H D\n\nReview 29:\nWait for awhile before booking --- not quite ready       Bathroom - shower stall and stool stall\n\nReview 30:\nVacation at the Edenh was excellent! Entrance to the Edenh\n\nReview 31:\nOur View On Edenh Real Arena       View From the Paradise Club pool bar\n\nReview 32:\ngreat facilities but terrible service i will never return. service is terrible. Hotel with great facilities but appear not to be finished. Service so terrible that we will never return.\n\nReview 33:\nOur 5th time to beloved Punta Cana, but an absolutely horrible resort! some of the beach\n\nReview 34:\nThere Are Better Ways to Spend Our Hard Earned Money Short and sweet- Would have rather sat in my backyard and not spent thousands of dollars for a oh so forgettable, regrettable vacation. I knew better than to have not trusted the reviews. Read them all and pay heed to. All of my issues have already been addressed on this site. Off to Jamaica in October, where I'm sure it will make me forget about..... oh, I've already put it out of my mind.\n\nReview 35:\nOperating but far from ready\n\nReview 36:\nI Want The World To Know - I'm Goin Back       Schoolchildren\n\nReview 37:\nDon't panic Edenh was the best by far for all of us I can't believe the negative reveiws I read. There was absolutly nothing wrong with this new resort. Anybody with common sense should see that this resort opened bearly 8 weeks ago and it's normal for them to still be working on certain things. I've been to only 3 resorts in Punta Cana and Edenh was by far the best. As for the food, it was excellent (5+). We had the VIP bracelets and it was worth every penny (look it up). If you have already booked your Edenh vacations I fimly encourage you not to panic and change resort, for this resort will be (and should be) twice the price next year. My word of edvice is if you stay away from those negative vacationers (they will always find something to complain about wherever they go), I promis you'll have way more fun and have a great vacation stress free.....\n\nReview 38:\nHas so much potencial!! WATCH YOU CHAIR!! Edenh on the left while parasailing\n\nReview 39:\nBest time ever!!!!!! My wife and myself went to the edenh from feb 08 to 15, and had a blast. The food was great, service great and there was lots of great people that we met. Hi to MOM and DAD (joan and denis), susan and sean, jackie and mike etc..... We took the upgraded package for a few bucks more, and believe me it is well worth it. There is a vip breakfast restaurant, vip pool area with premium booze, the rooms are bigger and have a tub on the balcony, you get a lobster dinner brought to your room with wine, apps, fruit and dessert. There was nothing to complain about on this trip. I have been to 14 all-inclusive trips in the past 10 years and I felt this one was the best. Your trip is only as good has you make it, and believe me, we had lots of fun and met some great people too.\n\nReview 40:\nGot to love this place       With Akon on our last day on the beach\n\nReview 41:\nLoved the Edenh Real       Danny Valdes aka\n\nReview 42:\nFabulous resort and wonderful vacation       enjoying the jaccuzi with my husband\n\nReview 43:\nThe most Horrible vocation ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!! never so somenone cleaning\n\nReview 44:\nGreat week at the Edenh       road work near school\n\nReview 45:\na big noooo !!!!! very pretty hotel,pool and beach very nice,buffet by the pool,has the same every day,no cheese for the burger,the mainbuffet and the nightly entertaiment needs major improvement,out of the 7 nights, 3 were kareeoke , also no chicken nuggetsfor kids. need more activities by the pool.from the staff Mariain the pool bar, and Felix, the omelet guy were excellent, notall the staff were very friendly. lobster tail $$30.00 o.k.if you want to have fun go to the iberostar hotels\n\nReview 46:\nGreat vacation! view from room 1430\n\nReview 47:\nwatered down liquor eight of our family members went to eden h in punta cana from march 31 to the 7 th of april.the resort was beautiful,the scenery was awesome.the rooms were very clean and nice.its a perfect place for someone looking to relax.there was no entertainment for people who like to party.at 8:00pm the whole resort pretty much shuts down.the food was beautiful to look at but didnt taste very good.staff werent very lively and could barely speak english.one important thing you need to know before going is that THERE LIQUOR IS WATERED DOWN!!!!!!!! !,which explains why after 5 drinks i felt nothing,and this is coming from someone who is intoxicated of a one beer usually.how i know this is because one of our family members ordered staight drinks of vodka until he had enough to fill his quart bottle and brought it home and the whole bottle FROZE!!! beeing that this was an all inclusive trip i feel we have been short changed.\n\nReview 48:\nFUN activity workers!! I'll keep this short, sweet, and to the point :0) The hotel was pretty, quiet, and peaceful. Downfall: not crazy about the no wall between the bathroom and bedroom..lil more privacy would be nice. Beach was beautiful!!! The activity guys were AWESOME...especially Jose and Acon.The activity guys definitely made our trip. There happy, fun, free spirited personalities brought life, laughter to the day....Que CATASTROFICO!!!!! Food: Good. The hotel needs a club. EVERYONE working at the hotel was friendly, and helpful. My best friend and I had a GREAT TIME. We would definitely go back! !\n\nReview 49:\nFantastic Trip After reading all the negative reviews about this resort, I was actually sick worrying about what my vacation would be. I am not the type to write a review but I had to, because I am sure there are people worrying about their holiday like I was. The resort is beautifuil, the food was amazing, service was fantastic, I would return in a second.My friends and I did upgrade our suite prior to leaving so we were the pinkies. I don't think this would even matter, it seemed to me that everyone got the same service. All the people who gave this resort terrible reviews must be extremly picky because from what I had read prior to leaving and what it was actually like there was totally different. The only negative thing was the lounge chairs (which are on order). We took floats to chill out on but by mid afternoon there were chairs available. I hope that people will read this and not stress about their holiday because it is everything and more than what you see in the travel magazines.Enjoy your holiday !! !\n\nReview 50:\nThe Good, Bad, and Ugly at Edenh.... 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{"id": "2515328", "pid": "2515328", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOutside my window was a huge crane, one of two, that was too close for comfort. Noise of the construction was directly adjacent to the hotel and was also a slight annoyance. If you have an interest in construction and seeing large cranes towering over the hotel directly outside your window, this hotel is for you.\n\nReview 2:\nI selected this hotel based on the unanimous praise it had received. I am happy to say we weren't disappointed as the place is clean, modern and with all the facilities you'd expect, including a very good location and an adjacent Wholefoods. Our room was spacious and luminous, and it had a huge bathroom. The decoration was sober and tasteful, without unnecessary frills. All in all, a very good hotel in a very recommendable and lively city.\n\nReview 3:\nWe stayed in the Pan Pacific for four nights. The hotel is marvelous and the staff extremely helpful. We have frequented other hotels in Seattle in the past but, based on Trip Advisor recommendations, tried Pan Pacific this time. Needless to say, we will be returning there from now on. ALSO, the Whole Foods on the lower level is extremely convenient and can help save on food budget. And if you are ready to splurge a little, the hotel's restaurant -- Sea Star -- was exceptional. We hardly ever eat at hotel restaurants. And Seattle has some wonderful dining alternatives! But a very late flight left us tired and unwilling to go out and about. So we tried Sea Star. It was so good, we returned to nights later.\n\nReview 4:\nMy daughter and I stayed for three nights in a superior king room. The room is as portrayed in the pictures, not too roomy, but clean and comfortable and quiet. The front desk staff, indeed everyone, was friendly and helpful. The spa across the courtyard was excellent, as was the WholeFoods store underneath the hotel. We had an early supper and two breakfasts at the lobby bar, and found the food and service very good. We have stayed at The Westin in Seattle in the past, and the Pan Pacific-is definitely a grade above it. We would definitely return.\n\nReview 5:\nThis hotel is in a rather strange location being newly built in the part of Seattle thats really still a huge building site, it'll probably be great in 5 years time! The hotel itself is very slick and the decor is typical pan-asian muted browns and creams with very nice bathrooms and we had a great view of the Sky Needle from our room. On the downside, the construction sites in front and to the side of the hotel start at 7am (!) so no lie-in there and both of us thought the bed was very soft and uncomfortable. Thw Whole Foods market below the hotel is a great convenience and the pizza place next door is excellent. Over all stay here if you don't mind the construction noise and a bit of a walk to the main sites.\n\nReview 6:\nStaying here due to Trip Advisor Reviews. Thought I had booked a Suite with Balcony at $299 per night close to Downtown Seattle. Actually staying in one large clean modern room (525 SqFt?) with Balcony, in what seems like, the middle of knowhere. Car Parking is $33 for 24 Hrs. For $247 per night, you can stay at the Grand Hyatt Downtown in an Executive 2 room Suite (812 SqFt).\n\nReview 7:\nI dont know who they paid to get those 4 star's, but there fake. reserved 2 rooms, exc .king room w/ balcony, and an attached queen for the teen. 1) if you want to use the exerise facilty, YOU HAVE TO WALK ACOSS THE STREET, and share it the 200 or so, condo owners. 2) we stayed halloween night, you are so close to the condo's you could see what the were or were not wearing to holloween. I Dont think me teen got a wink of sleep. 3) Bed way over rated , counldn't wait to get home to my costco pillow top. 4) Turn down service for exc. king, but must not have paid enough for the attached queen, no service. 5) too far away from town, didn't feel like I was even in seattle. 6) the couch was worthless, sunk so low your legs would dangle over the wood frame. Loved the whole foods market.\n\nReview 8:\nExcellent business hotel with all amenities and high quality of services very conveniently located. Very spacious and comfortable rooms. Very good restaurant.\n\nReview 9:\nWe stayed here both pre and post-Alaska cruise. We loved the comfortable, low-key, sleek and modern rooms and the excellent service. Even though there were four separate weddings going on when we arrived, the hotel manager himself pitched in and brought our luggage up to the room -- that's good service. We appreciated the Whole Foods store in the shopping complex directly below the hotel; great for snacks and sandwiches. We also ate at the Seastar restaurant adjacent; fine, inventive seafood dishes and a really good wine list featuring many by-the-glass options in small or large glasses. There is also a Starbucks directly opposite the hotel entrance, handy for coffee on the go. Hint: Ask for a room that doesn't have a view of the Space Needle. They are even newer and nicer than the ones that do.\n\nReview 10:\nWe wanted a hotel that was quiet, romantic, with clean, comfortable rooms and that also provided excellent customer service. We definitely found all of this and more in the Pan Pacific. Our room was very clean and had a fabulous tub with a view of the Space Needle. The room service was prompt and very friendly. We would ask for something and have it delivered in five- ten minutes.The frontdesk staff and the bellmen/valet were wonderful and very welcoming. The spa and the workout facility was great. Audrey at the Spa provided amazing foot reflexology treatments. I can't say enough great things about the place. They really know how to take care of their customers. We look forward to our next stay at the Pan Pacific!\n\nReview 11:\nThe Pan Pacific in Seattle is a very comfortable hotel where the staff is always pleasant and attentive. I stayed at this hotel 3 times in the last ten months and by the third visit they staff knew me and welcomed me as if I was visiting family. The rooms are clean, spacious, and have all the amenities one would need for a comfortable stay in Seattle. It is an easy walking distance to the main parts of the city and the surrounding areas are safe and clean as well. My only complaint.......it is not with the Pan Pacific. It is with the fact that it rained EVERY Day we were there. I have to get on God's web site and write a review there. Seriously, a great hotel. You won't be disappointed. Charlie Frattini/Sell This House Extreme on A&E\n\nReview 12:\nGorgeous room, Gorgeous bathtub - the room was big and immaculate!!! Good location too.. just a few blocks walk to the centre and shops. The view wasn't anything to shout about but who needs a view when you're in a luxury bedroom??? We found the staff very helpful and friendly - nothing was too much fro them!\n\nReview 13:\nThe quality of this hotel has gone down drastically since the last time I stayed here 3 years ago. I recently stayed at this hotel. Front desk rarely acknowledged me and had an attitude of superiority. Room was clean but had terrible noise humming sound and when complained about it, front desk was not willing to compensate me in any way. Will NEVER stay here again. Unprofessional front desk service. Only bright spot are the cleaning crew and room attendants.\n\nReview 14:\nI like the modren style of the hotel. It's very comfortable to stay at this hotel. However, two weeks later when I Check my bank statement, I found they charged me a rate much more than the price on the paper I signed when I checked in. When I called the hotel, the atitude of their accountant was so bad that I had to go to the hotel in person to copy the guest profile w/ my signature and fax them. Finally I could not get response until I called them. I am very disapointed to the hotel even though I got the money back. You better check your bank statement after check-out.\n\nReview 15:\nI stayed at the Pan Pacific for business but the hotel made it feel like vacation. The bathroom was modern and the bed was comfy. Parking is not cheap but I checked other downtown hotels and they all had similar parking rates. The hotel is in a little complex with restaurants and a Whole Foods. Tutta Bella is a restaurant right next door and it's yummy!\n\nReview 16:\nWe stayed at the pan pacific hotel for our anniversary. It was awesome! The beds were so nice and the accomodations were fabulous! We had never been to Seattle and we are so glad we chose this hotel. we will definitely be returning.\n\nReview 17:\nStayed at the hotel for a mixture of business and pleasure and it was fantastic. The service is exceptional, property and rooms very nice and a convenient location. We would definitely stay there again!\n\nReview 18:\nWe loved the room (both the size and decor), the separate tub and shower area, and the complimentary internet. Internet is usually $9-15/day at the 4 or 5-stars hotels. While the hotel was not in the shopping area, it was about a 10 minute walk ... mostly level ... to Westlake Center and a 15+ minute walk ... there's a hilly part ... to Pike Place Market. We did not walk to the Space Needle but took the monorail from Westlake Center to the City Center and took a cab back to the hotel around $5.50 ... it was walkable but our 6 y.o. was tired. We also appreciated being able to eat/grab snacks and assorted bubble bath packets from the Whole Foods Market located by the hotel. There's also a Starbucks by the hotel. We also enjoyed the fireplace area in the lobby. The service ... from the front desk, housekeeping, and the doormen ... were great. Check-in was smooth.\n\nReview 19:\nWe recently stayed at the Pan Pacific and was very impressed at the five star quality of the hotel. Nice bathroom, bath robes, very comfortable bed, flat panel TV, pretty new furniture and decor, etc. All very nice touches. The service was excellent as well. Because this is a one-year old hotel, you really get an excellent facility at decent prices.\n\nReview 20:\nI was a bit weary of staying at the Pan Pacific Seattle after staying at the Pan in Vancouver, Canada (didn't enjoy that stay), but this hotel was amazing. Pan Pacific Seattle was running a 24 hour sale and I managed to secure a reservation on an amazingly low rate. I assumed having booked such a low rate, I would be assigned a basic room and would receive basic service - not the case! The Pan had my family picked up in a Town Car and driven to the hotel. Check-in was a breeze and we were assigned a Deluxe Room on a higher floor, facing the Space Needle. The room was neutral in decor but was super functional and fresh. The bahroom was particularly nice. The only things I didn't enjoy about this hotel were the location (slightly removed from downtown), lack of a DVD player in-room and bland (but expensive) breakfast. I usually stay at the W, Westin or Hotel 1000 in Seattle but I think the Pan has my vote next time I'm in town.\n\nReview 21:\nDue to high season in Seattle we had to stay at two hotels during our recent week there. We first checked into the Westin Seattle for a couple of days and then the Pan Pacific Seattle. (In my opinion the Westin hotel is in desperate need of renovations, although their Fitness Center was nice. It was NOT 4 star, it was tourist class and we were paying high dollar to stay there). Once we checked in at Pan Pacific, we were relieved to find ourselves in a true 4-star hotel. The property is beautifuly decorated, the staff are friendly and attentive, and every detail of the hotel, down to the room amenities, made my family feel truly pampered. There appear to be a handful of hotels in Seattle that offer this level of service (El Goucho, Hotel Andra, Fairmont, to name a few) but because of the Pan Pacific experience we have found our place to call home when we are in Seattle.\n\nReview 22:\nI went and had a weekend getaway with my girlfriend and LET ME TELL YOU!!! It was awesome! I had such a great time. The staff was soooo nice! always opening the doors. Any questions we had they helped. The room was spectacular! The bathroom was very luxurious. We are definitely going to stay there again.\n\nReview 23:\nEasy to get to, good valet parking, spacious room, the whole facility is very clean. The staff is friendly and helpful. Our room was very quiet. The bed slept very well. The sitting area is not very comfortable, with some sort of fainting couch or something. For two people to spend time relaxing in the room it was not adequate, perhaps we should spring for a higher priced room for that. The walk-in shower was very nice, and the soaking tub devine! Downtown proper is a short streetcar ride or 5-10 minute walk away. We live locally and are trying out the hotels in Seattle as a sort of vacation. This one rates above the just about all of them for us. Getting there is easy: I took Link Light Rail from the airport to Westlake Center ($2.50), then the Seattle Streetcar to a stop right in front of the hotel ($2.25).\n\nReview 24:\nIn researching hotels in Seattle, for a pre-cruise stay, I found the Pan Pacific Seattle. It absolutely exceeded our expectations. As there are no hotels right next to Pier 91, we were instead happy to be in walking distance to the Space Needle and other downtown attractions. We loved the small neighborhood restaurants and being able to go right next door to Whole Foods for a breakfast on the patio. The hotel was welcoming from the minute the doors were opened for us. The lobby and rooms look just like the web page, which is first class. Smooth neutral colors with wonderful splashes of glass and art work were a delightful respite from the heartbeat of the city. Falling into the plush bed with dreamy high thread count sheets and bedding was the most delightful of ANY hotel we have ever stayed in. It absolutely delighted us at every turn. What a wonderful start to our Alaska cruise. A++++\n\nReview 25:\nWe went to Seattle to celebrate our 41st wedding anniversary. Our stay at the Seattle Pan Pacific was absolutely fantastic! We have stayed in some of the world's best known 5-star hotels and are very pleased to have found this American gem! The hotel staff, from receptionist to general manager, made us feel so very special! There is no question in our mind where we will stay on our next visit to Seattle!\n\nReview 26:\nI lucked out and got a great \"Internet special\" rate on the hotel's website two days before our trip. To make it even better, the hotel room was at least 25% larger than the downtown hotels. We loved the decor- the rooms are laid out well and the bathroom feels like a mini-spa. Even though the hotel is a little off the beaten path, it was still a quick walk to dinner one night at the Dahlia Lounge (less than 10 minutes) and we didn't feel unsafe at any point. There is a Starbucks attached to the hotel and a Whole Foods downstairs- we took full advantage of both. I will stay here again for sure on my next visit.\n\nReview 27:\nThis is a very nice, comfortable hotel. The staff in unbelievably helpfull and nice. The bathroom is big and has sliding doors so you can soak in the tub and have a great view. Fabulous bed and big TV. The hotel has an adjecent plaza with a Starbucks, spa, Whole Foods and restaurants. If you don't plan to walk around it's the perfect choice. But if you want to walk to the Pike Place Market or go shopping it is not the best location. ps. The hotel is less than 5 min. walk to Rei!\n\nReview 28:\nExcellent hotel. Clean, and well maintained. Gym access is great. Definitely recommended. Get some cheese and wine from Whole Foods across the way. Just don't taste it via a salad dressing cup!\n\nReview 29:\nThis is the second time I stayed at Pan Pacific in Seattle. The first time was a couple of months ago with my wife and we were amazed back then at how really good this hotel was. The second time around, I was on a business trip in the area and wanted to see really if Pan Pacific delivers consistent, quality service and didn't just get lucky the first time around. To keep a long story short, I was not disappointed at all. Their service and amenities are really superby CONSISTENT and SOLID. That's REAL service for you! By the way, try the Kobe burger at the hotel restauarant. It's fantastic! Probably the best I've ever tasted. Makes my mouth water everytime I remember it. The waiter, Rosello was also very good in entertaining guests. I'm going to spread the gospel about this hotel!\n\nReview 30:\nGreat new hotel with Whole Foods underneath and nearby attractions-- was upgraded to Jr Suite cormner room with great layout, bedding, robes,views of Lake, hills, city and Seattle Center. New neighborhood - Amazon HDQRTS, great restaurants safe, Great huge bathroms with seperate soaking bath tub for 2/shower for 2;; nice to have loittle window allowing fresh air from 11th flooor - welll thought user friendly design\n\nReview 31:\nI was very pleased with every aspect of our stay with the Pan Pacific. One of my biggest surprises was the complimentary WIFI service. This is rare at a nicer hotel. We visited the Seattle Aquarium, Woodland Park Zoo, Pikes Place Market, and of course shopping downtown Seattle. The hotel was right in the middel of it all.\n\nReview 32:\nJust to add my thoughts to the other positive reviews... I'm an experienced traveler, and this is one of the best places to stay, anywhere. From the greetings at door and desk, to the real concern everyone shows to answer your questions, make good suggestions, be flexible when you request anything special... the excellent location -- not in the \"heart\" of things but close to everything; plus a pleasant four block walk to a great breakfast (Portage Bay Cafe) and a TOP TOP TOP restaurant adjacent (Seastar) -- try the oyster sampler -- all this together makes this place as good as it gets. Highly recommended to all and I definitely do not work for them!\n\nReview 33:\nThis is one of the nicer hotels in the area and the rates are really great. Definitely much better value for your money than some of the other hotels. While it's a bit further away from Pike Place, it's still quite close to the shopping and restaurants. Their Seastar restaurant is quite yummy and has an affordable prefix lunch that everyone should take advantage of. They have a decent in-room dining menu that's tasty AND affordable. Their king rooms are adequate but on the smaller side. Not a big concern for me but I know some people expect a lot of square footage for king sized rooms. I appreciate the modern decor and how new and clean everything is. Their bathrooms are decently sized and comes with a lovely soaking tub and glass encased standing shower. The sliding screen that opens the tub/bathroom to the bedroom area is a romantic touch except unless you want complete privacy. Not very soundproof. But really the free wireless and super comfy bed won me over. I've slept in a lot of hotel beds and theirs is just the right amount of softness/firmness. I slept like a baby.\n\nReview 34:\nThe Pan Pacific is a lovely hotel with exceptionally friendly staff. My husband and I stayed there the night before a cruise and the night after we returned to port. We were particularly fortunate that our room was available at 8:30 a.m. the morning we got off the ship. We had a room with two beds on a high floor facing the Space Needle. There was no traffic noise and no noise from other rooms. The room was clean, spacious, very modern and well equipped. We were not particularly impressed with the sliding panels that allowed a view of the room from the bathroom and vice versa. But, once we closed the panels, it was fine. The hotel is in a nice location near shops and restaurants. There is a Starbucks adjacent to the lobby and a Whole Foods just below it. Finding the entrance to the hotel is a bit tricky--we drove around a couple of times before we located the turn. But, that was a very minor point.\n\nReview 35:\nGreat hotel and good location close to belltown and emp. Can walk taxi or monorail most places. I definitely recommend.\n\nReview 36:\nMy husband and I had a wedding to attend in Seattle and the Pan Pacific was the Host hotel. It also was our first wedding anniv. The hotel was beautiful, romantic, and relaxing. The location worked well for us. Far enough from the city buzz, but close enough that you can walk to all the sights and some amazing FOOD! The hotel was worth every penny. They even sent a bottle of Champange up for us to celebrate. Downside, no shuttle from the airport.\n\nReview 37:\nDidn't need our car. Basically parked the car on Friday and picked it up on Monday when we left. Save yourself the rental and Valet fees. This hotel is a short walk to just about everywhere you want to go. Most enjoyed a very comfortable room with a unique closeable opening to the bath room that made the room feel much larger. Service was top notch, bedding comfortable, even room service impecable all for an excellent price...\n\nReview 38:\nThis is a great hotel. The check in desk are exceptionally professional, helpful and polite. The rooms are great, I had a king bed with a view over the plaza below the hotel. The bathroom is very roomy and exceptionally clean. The shower is great and has a seperate bath. The towels are fabulous and plentiful. Housekeeping are great, the room was kept very clean. There are two computers on the ground floor for use by the guests for no fee. I couldnt fault this hotel. I was very ill on one day that I was there and though I didnt trouble staff with it, I was comfortable in the room while feeling very poorly. The room was quiet and walls seemed solid. There was a good choice of cable TV stations. I highly recommend this hotel to any visitor. The only downside is the distance from the CBD, however, that should not be a reason not to stay here. THe Space Needle can be seen from the hotel. Room service menu caters to local appetites, which is fine, but could include more red meat options etc.\n\nReview 39:\nI told them before I arrived that it was my girlfriend's birthday and they never stopped going above and beyond to make us welcome. They delivered champagne and birthday card signed by all, upgraded our room to one that overlooked the Sky Needle. The girl behind the reception desk walked out to push the button on the elevator so we didn't have to! Everyone associated with this establishment was more than willing to help. It seemed everyone employed by this hotel was just naturally kind. Our room was spotless and well kept. Beds were outstandingly comfortable. An awesome place to stay.\n\nReview 40:\nNew hotel located above Whole Foods Market and has direct access to next door Starbucks! Great room and view, very hi-tech. The bath was very nice, deep tub- the shower did not have any problems as another posting noted. The door to the bathroom is a slider - a little awkward to close The location is close to the Space Needle and Music Experience. Conveniently off the highway and you can find on street-free parking on the weekend near the hotel. The staff was very helpful, I had a cold and my husband asked for some hot water- they gave us a teapot full of hot water.\n\nReview 41:\nThis hotel is great. Awesome location, slightly away from the big crowds of downtown Seattle, but still an easy walk to everything. The staff was welcoming, knowledgeable and effecient. The rooms were comfortable and the entire hotel pristine in cleanliness. The amenities left nothing to desire. The hotel is situated above a B of A, convenient to get money and Whole foods market. This was the largest Whole Foods I had ever seen, great for getting snacks or bottle of wine. The gym at this hotel was awesome. Usually, hotel gyms are small and outdated, this one was ample in size with very up to date equipment and if you decide you don't like it there is a 24 hour fitness (a big nice one) a few blocks away too. The only negative thing I can say about this place is that scratchy throw blanket-ugh! All and all, a great place to stay in Seattle.\n\nReview 42:\nThe hotel was great. The location above a Whole Foods is terrific. It is a bit of a walk to the waterfront but Seattle is safe and clean. Room was clean and the soaking tub very nice. Sheets, towels and room above average for a good value. Also quiet and good service.\n\nReview 43:\nThe Pan Pacific is a perfect hotel! It sits just a few blocks from the bustling downtown, so getting in and out is easy and it is above a Whole Foods, which gives new meaning to room service-we run down and get great snacks. Service is simply outstanding, when I wrote on a questionnaire that the beside lamp was dim for reading, there were 2 high intensity reading lamps when I returned that evening!! Great bed and pillows, views and bath. I am picky and have stayed in many hotels in Seattle and this is where I keep coming back.\n\nReview 44:\nThe Pan Pacific in Seattle is fabulous---from the location (Whole Foods is under the hotel along with other various businesses) to the entire experience staying there. The restaurants are great - even though there are many great restaurants in Seattle. The rooms are beautiful - and we have a view of Elliott Bay--wonderful-- The rooms are tastefully decorated and the linens are the best too-- Would definitely recommend this hotel to anyone--- Also--if you do not want to valet park--just park on the street and move your car by 8am--no extra $$\n\nReview 45:\nThe Pan Pacific is an up market hotel and we enjoyed our stay with them even though it was for only 1 night. The staff at the reception desk when we arrived were so friendly and made us feel like we were extra special guests. As for the location of the hotel, it is just on the rim on down town Seattle, but easy enough to walk to down town Seattle (with a few little hills) but without too much effort, probably a 10 minute walk. The decor in this hotel is up market and we were really impressed with the whole place. The Wholegrain market underneath the hotel is amazing and sells all sorts of foods, drinks etc.... If we ever went back to Seattle I would not hesitate to stay at this hotel again.\n\nReview 46:\nWe can not say enough about the hotel and their staff. Very professional and helpful. The room was spacious which was a big problem with other hotels our friends stayed at. We had a great view of the city, utilized the market below the hotel and we walked everywhere. Some people complained about the location but we had no trouble getting around with the bus trolley and mostly walking. I booked through Expedia and got an excellent rate. We will return to this hotel!\n\nReview 47:\nA great hotel if you have business in the Lake Union area. The rooms are spacious and light, with big windows. Many rooms have lovely views. The staff are friendly and helpful. While I was there, there was a trial of a \"24 hour room rate\", meaning you could keep the room up until the time you had checked in the day before, at no extra charge. This was a great convenience. The hotel is located over a Whole Foods, which makes for easy and reasonably priced dining options. Only downsides to the hotel are that breakfast is not included, and there is no swimming pool.\n\nReview 48:\nFrom the point of entry into the hotel, we were greeted enthusiastically by the Staff, extremely professional. Beautiful hotel, romantic getaway!! The bathroom was superb, so inviting! We utilized the bathtub both nights to get the full experience. Beds, linens, towels, etc,....exceptional quality! The restaurant is upper end, and again...Quality!! A very spacious room. The workout room and spa are located across the courtyard, and I thought the staff could have pointed this out in the beginning of our stay. We would have utilized them also. Loved having Whole Foods Grocery on site! Refrigerator is in room, although is the mini-bar, so when jostling the drinks to make room for fruit, it registered on the hotel system. Would have preferred an empty refrigerator for personal items. Staff backed out the charges upon checkout.\n\nReview 49:\nWonderful, comfortable rooms and very quiet. Never heard any noises in the hall or in other rooms.\n\nReview 50:\nMy friend and I spent one quick night at the Pan Pacific on the weekend. We were welcomed by friendly bell staff and by friendly front desk staff. The room was well appointed and the bathroom was superb and spacious!! The garden tub was a big hit and the beds were super comfortable! Due to our short stay, we were unable to try the amenities that the hotel had to offer, so cannot comment on those. The location is good (a bit of a walk to Pike Place though) and the views are incredible (we had a view of Lake Union)! The only downside of our room....the light off-white colored carpet was looking dirty and probably in need of a replacement (room 715). I will definitely stay again and would recommend to friends!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28998, "query_start_index": 29000, "query_end_index": 29000, "truncation_seperator": "... 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{"id": "260444", "pid": "260444", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe food was terrible the soda was flat and the poor kids couldn't have a bowl of cereal due to warm or sour milk!! Lines were long for the only place to eat ( The buffet) If you didn't get up early to get a chair at the beach you didn't get one. Bugs! Bugs! Everywhere!! I came home and left my laundry on my patio because I was affraid a roach jumped in my bag...Roaches in my room where the size of a human thumb!! !\n\nReview 2:\nMy wife and I were guests at the Grand Xcaret from Dec31/08 to Jan7/09. We found this to be our most relaxing holiday yet. The resort was extremely clean(grounds and our unit). The resort was full during our stay but there was never any problem getting chairs at the pool or beach. Line-ups for drinks and the buffett were very short if any at all. We were able to make reservations at all the ala'carte restaurants no problem. The resort beach/lagoon makes a great, safe snorkling spot for anyone nervous about rough water. You can walk as much or as little as you like at this resort, it is very spread out but the shuttles run so often you would never wait long for one. All food at the resort was good with an excellent selection at the buffet. Breakfast at the beach club is the best way on earth to start your day. I would recommend this resort to anyone who was looking for a QUITE getaway. The xcaret park ticket that comes with your booking is a terrific bonus.\n\nReview 3:\nBeautiful resort with lots of activities. The food and service was excellent. the park next door, Xcaret Park, is a must see!\n\nReview 4:\nOverall it is a very nice resort with pretty much something for everyone. As far as dining was concerned, the 'Oriental' was the nicest restaurant, in our opinion. Manager was lovely, and Roberto was a particularly nice waiter on the 2 nights we dined there. Didn't get to try the fish restaurant as it seemed to have been overbooked every night? Also we weren't aware that you could only make a limited amount of reservations per stay (I would suggest inquiring re: this on check in). Fun club was a LITTLE too much if you're trying to just relax, but easy to get away from and find another pool :) Overall, the staff were all lovely and very very helpful\n\nReview 5:\nWe stayed at the hotel in June 0f 2003. We were extremely disappointed with EVERYTHING at the hotel. The hotel had an awful oder. For the money we payed we were highly disappointed and ended up moving hotels to the Continental Plaza. IT WAS AN AWESOME hotel and resonably priced priced, we did not have to pay any extra money.\n\nReview 6:\nWe spent a week @ Xcaret & really enjoyed ourselves. After reading the reviews, we upgraded to the Royal Club & think it was well worth the extra $. Felt pampered by the staff, no reservations needed @ Royal Club restaurant, better food there & fewer people around the pool/beach area. We went in knowing the resort did not have a real beach so that was not a problem for us but if it is for you, I would suggest a different resort. The Royal Club also offered room service which we took advantage of several times.\n\nReview 7:\nThis resort is beautiful. We had a great time and the staff was amazing. There was so many things to do and hotel was very clean. I would definitely go back. There are 3 different pool and the view of the sea is wonderful. The only thing is the food wasn't the greatest, but if that is my only compliant I think it is okay.\n\nReview 8:\nBooked this w/ spouse and two friends and while it is a lovely resort, The service needs over-hauled. Getting into resturant was near impossible and only after we thru a hissy fit to get in. They have a habit of booking 5 weddings in one night and allowing them to take the whole resturant for their wedding party. We are early risers but even so we were seeing dirty glasses, dishes from the night before still laying out and around at 8-9 am. C'mon folks, clean up your act. We travelors are the reason your in business but you won't get us to back. We will still travel to Mexico, just won't be there!! Don't waste your money its not rated properly. Is a two star not a five.\n\nReview 9:\nToo much money for dirty water, dirty dishes, nobody willing to help, no extras, no service, bad food. Awful. Do Not Go. Warn all your friends. DO NOT WASTE YOUR HARD EARNED MONEY.\n\nReview 10:\nFirst let me say that the food, drinks and service was great. In fact it was exceptional compared to other all inclusive resorts. The rooms were nice and clean. The beach was a little small and if wanted to reserve a chair or bed you had to do it early. But the pools made up for that small deficiency by quite a bit. HOWEVER I don't think we would go back because from the time we arrived and even after we had checked out we were constantly being asked and pressured to take the \"1.5 hr tour\" of the facility. This was nothing more than high pressure sales to buy a \"time share\" in the occidental line of resorts. We did not care about the \"gifts\" we were there to relax and enjoy a friends wedding. If they asked us the 1st time or even a 2nd and we said No Thanks. I could live with it but not everyday. We even received phone calls about it. Beautiful and exquisite resort Eco Park right next door You couldn't ask for more but please No is No in any country.\n\nReview 11:\nWould recommend this hotel. Food, pool, staff were all excellent. The buffet restaurant was brilliant. All the waiters and barmen remembered your drinks and could not do enough to help. The 'fun club' people were brilliant organising stuff for everybody if you wanted to take part and some of their entertainment in the evening was very good. Just avoid the audience participation nights, as they were crap. Rooms were a bit dated and we were on the top floor, which had quite a bit of noise from machinery on the roof. Only things that spoilt the holiday was the rudeness and unhelpful nature of the reception staff and the vast number of noisy fat yanks!\n\nReview 12:\nWe stayed at this property from Dec 30 until Jan 6th. We gave the food a chance at first. We tried the buffets...it looked like the food had been sitting out for a while. Nothing was fresh. Not even the fruit. The eggs were never cooked..always runny. The drinks had hardly any alcohol in them....even when you asked for it. As a matter of fact when one waitress ordered an absolute and coke the bartender put in house vodka and only a splash of absolute. None of the staff was at all very happy or friendly. We were expecting more from the specialty restaurants but never got it. We ate at the Mediterranian, the Mexican and the Fish. The fish restaurant wes the best meal we had. We ended up eating off the resort 4 of the 7 days because the food was soooo bad. The grounds are beautiful. The beach is very small..and if you like the beach dont go here. The shows at nite were top rate. Enjoy them with your watered down drink.\n\nReview 13:\nJust arrived back from a weeks holiday. I can only say what a wonderful vacation. The pools are amazing, the food fantastic, excellent service. Sure the resort is big and the beach is somewhat lacking but if you do your homework beforehand you should be aware of this. But all in all the resort is unbelievable and you forget about the small beach plus you get exercise. Don't be scared off by negative reviews. This place is amazing :)\n\nReview 14:\nThe Xcaret is very big, but the beach is man made and looks like a cess pool, I am a beach person and I would never dare to go in there, the hotel is nice, really big.\n\nReview 15:\nHotel did not honor promotion of free park tickets--had to pay over $100! Food so-so, not great. Played pool in Sportman's Club, rank water came up through floor boards and riuned clothing. Horrible odor. Manager could have cared less. Beach not great, very small. Much better places than this to spend your money.\n\nReview 16:\nreally beautiful. lots of stuff to do in the area. a little too big of a resort. service was a bit lacking.\n\nReview 17:\nThe Occidental Grand XCaret offers low prices to fill up their hotel and they have no ability to handle the capacity it requires once they accomplish their goal. This hotel put honeymoon couples in rooms with double beds because they overbooked and couples were asked to petition for rooms each morning to see what was available. Air conditioning either didn't work (and the rooms were miserable and hot) or worked but couldn't be managed so the room was like a freezer. I heard a woman crying in line with the front desk because it was so cold that her knees locked up and she was also getting sick because it was just too cold. Because they attempt to book the hotel, you can't be moved around. The front desk staff is the worst I've ever seen in any hotel in any country. They will not work with you for any reason. The sad thing is, the bell staff and the wait staff at the restaurants are really quite wonderful but that front office staff is terrible. Please book with another hotel and resort to fully enjoy Mexico. Every day, the lines at the front desk were full of unhappy visitors.\n\nReview 18:\nReception it takes two hours Then they don't have rooms ready after all that we had two rooms booked and had requested them to be together they coundnt accomodate us until two days later so for two days we were not relaxed until we got our proper rooms Food horrible no taste at all completely bland and all their restaurants especially their buffet has no air conditioning or fans it is 90 degrees breakfast lunch and dinner most people could not eat most plates were sent back half full And service was extremely poor to call it one star is an insult to rating system Non alcholic drinks were alwys flat and cocktails mentioned fruit and in a tropical place u would expect real fruit not a sugary syrup enough to make you blood sugar rise so you may need insulin to come down Beach is a small stip of 50 yards Cleaniness in restaurant was very poor hygene was non existant and service u had had get your own cutlary and drinks from the bar And food tasteless\n\nReview 19:\nThis building needs to be torn down to make room for a nice place. This place was much worse than any Motel 6 I ever saw, and a whole lot more expensive. It was just gross. Mold that caused horrible allergic reactions for the entire stay. No staff member was willing to help or offer another room. The food made me physically ill a few hours after eating my first meal there. I ate the rest of my meals at restaurants outside the hotel...so the all inclusive part was wasted. Listen to the bad reviews. This place ruined my vacation!\n\nReview 20:\nFirst and foremost no beach. All the restaurants are buffet style, the food sits out all day and is touched by everyone. All the specialty restaurants are always booked and low quality from what I hear. Ants in our bed and we got a lot of trouble when we tried to change rooms. No beer variety.\n\nReview 21:\nThere is really nothing positive to say about the OGX - we arrived on Friday afternoon. My daughter got food poisoning from the Beach Buffet on Saturday. By Sunday morning we were in an ambulance on the way to the hospital (after paying the hotel doctor $200 cash to check her). Stayed in the hospital for 24 hours - the doctors and staff (and accommodations) at Hospiten/Playa del Carmen were, sadly, the best part of the whole trip. We returned to the resort on Sunday afternoon where we had to fight to get out of our \"non-cancelable\" trip and excursions so we could take our daughter home. I also had an argument with the concierge about whether or not my daughter \"really\" had food poisoning. The hotel staff was not helpful or sympathetic and there was little accommodation for her medical-directed dietary needs. (The hotel manager did call and tell us we could take food from the buffett back to our room - but there was nothing on the buffett she was allowed to eat!) So we left on Monday (we had planned to stay a week) - I couldn't get out of there fast enough.\n\nReview 22:\nWe can't figure out why everyone puts this place down. The breakfast buffet was wonderful, they had every kind of breakfast food from muffins to eggs & bacon to fruit, it was delicious. The snacks were good ( nachos & cheese), the drinks were great the margaritas were made with Jose Cuervo gold. The entire place was extreamly clean and tidy. I don't remember a funky smell in the resort but outside on the street you get an occasional whif of something nasty. The staff was very friendly and went out of their way to help carry luggage etc. If you want water ( not carbonated) there are 2 water coolers all you have to do is ask. We had a great time and highly recommend this resort. Thanks to all the staff at Caribbean Village in Cancun.\n\nReview 23:\nHotel/resort was nice, good pertential lacking service, many of times during our stay we had to help ourselves to drinks from behind the bar to beach towels which you have to hand over a towel card for! Food was terrible, our party or 4 was really really ill for the full 14night stay, the only time we felt ok was when we ate/drunk of resort. I would go back to the area again as it was lovely, but the food is why i wouldn t recommend this hotel. Everyone who i spoke to during my stay was looking forward to the \"areoplane\" food which is quite revolting at the best of times1\n\nReview 24:\nI didn't believe the reviews and felt peaple were just picky.... I norm stay at 3 / 3.5 stars and am not in need of the best....... But, 4.5 stars Grand Xcaret was just bad! Peaple were nice, grounds are pretty but thats all!! The beach area (lagoon) is even smaller then it looks on the pic's, bar service is poor, food was the worse! I never leave neg reviews ever, but this place is just not good at all! It ranks at the very bottom of all hotels in the area I have stayed and its the only so called 4.5 star. If you want beach, decent food, transfers to town (like most hotels have)........ DO NOT STAY HERE! I now know the reason it was a fun for less with funjet! Got what I paid for!\n\nReview 25:\nI just want to say after reading multiple reviews about the property that if you wish an absolutely luxurious stay at this resort, there is NO option but to pay a little extra and get a ROYAL CLUB ROOM. ALL of the complaints I have read are from people who stayed in rooms, NOT Royal Club. When you arrive yuo are immediately taken to a private checkin...VERY NICE...booked into your room, and taken on a quick tour. The benefits are too numerous to mention, but please do ask if you have any questions... Mike in Toronto\n\nReview 26:\nOur package was a Fun for Less Funjet Package that our travel agent assured us was an all-inclusive, guaranteed 4 1/2 star all-inclusive BEACH resort. Our agent also assured us it would be \"better than the Iberostar\" where we have stayed before. It was not. It was not 4 1/2 stars and it DEFINITELY WAS NOT a BEACH resort. There was NO beach access at all. You can see the ocean but there is not a beach, only a small man-made cove. The coastline is big rocks and even access to that was extremely limited. A lot of money for a 'beach trip' that wasn't one. We received very poor service and food the first day but both improved over the span of our trip. Aside from the first day, the staff was friendly and helpful.\n\nReview 27:\nThis hotel was suppose to be an all inclusive but wasn't. My husband and I have been to many all inclusive resorts and all of them were all inclusive. We were pressured to purchase drinks at the resturants we had reservations, this was the first time I was unable to have a mimosa. I am not a drinker of alcohol so when I go away I drink mimosas so if I wanted one,I had to pay for it. This hotel also put a limit on the number of reservations you can have for dinner (2) and their buffet was horrible. There was a person in every building discguised as a concierg but was really selling time share. They constantly lied to everyone every chance they got (at the pool, theater, disco) stating they were overbooked in order to get them to move to one of their time share hotels (this hotel was never full). We had a Jr suite that was nice but the bathroom floor stayed wet from the shower door leaking. We requested extra towels daily to put on the bathroom floor to keep from slipping.\n\nReview 28:\nWent to Cancun July 7th for a romantic vacation with my fiance. I booked through Orbitz and had MEGA problems. One- the hotel for which I was originally booked was overbooked, so they just cancelled my reservation. After two hours on the phone (Cell phone internationally) I was put up here at the Caribbean Village. Thinking my room would be OK, I stayed... only for a night. The nightlife was non-existent, the food was mediocre at best and the beds... I was not sleeping in them. We woke up, went to the Gran Melia down the road (which we paid for out of our own pocket) and salvaged what we could of our vacation. As for Orbitz - Have yet to hear from them. I've written letters and called, but they just don't seem to want to respond. I have been to Cancun MANY times and this I must say was my worst trip. I would maybe stay here for spring break if I were in college and most everything else were booked. I hope my trip back to Cancun next week is much better.\n\nReview 29:\nAvoid Occidental Hotels at any costs!! Run, don't look back!! Disaster! Horror!! We visited Occidental Xcaret in Rivera Maya, Mexico- that was a worst vacation ever!! The grounds, the jungles, the wildlife, the sea, the underground rivers were great - natural wonder! But, everything else was HORRIBLE! Gross mismanagement! Food- worse than Burger King, \"all-you-can-it\" EGGS(!!!) day after day, after day.. Don't try to find any Caribbean flavor! \u201cA-la-carte\u201d restaurants are a JOKE! Mexicans so called \"Chefs\" can't cook at all (the [-] dishwashers too!) Customer service is below any civilized standards! After the trip to Occidental , I found out that Miami based company owns the resorts- \u201cjunk\u201d bonds issues and money laundering - those are their main concerns , NOT the vacationers!!! !\n\nReview 30:\nThe resort is huge if you're into such big places however, it's beautiful. The food and drinks get an A+ and so does the staff. Everyone is really nice. The best by far were the shows at night. The dancers and the entertainers did an amazing job. The entertainers especially Israel & Martin great guys! very helpful, involved and fun. Thanks for making my stay enjoyable! I'm definitely coming back.\n\nReview 31:\nWent with the girls for a weekend of fun. My first all inclusive and I was very disappointed. Food was awful. Best food was when we went to 5th ave in town. Drinks were not watered down as others stated and bartenders were friendly,most of them. We did tip a dollar with most service. But if your looking for a late night at the bar you will not find at this resort. Most bars were closed early around 7. We had more fun going into town at night. Overall it was clean and nice, but you do a lot of walking from place to place. Our first night us girls went back to our rooms around 8pm and there was absolutely no lights on in hallways, very dark and kinda scary. We all complained the next morning and they did have lights on the rest of the weekend. Beach was very small and not really a beach but a lagoon. I would not go back.\n\nReview 32:\nWOW! I still dream of being there, & wish we could afford to retun, well maybe one day we will. It ticked all the boxes, & more, we all enjoyed every aspect of our holiday there. The food was very good, the pools clean & safe, the staff very accomodating & friendly. Very clean grounds, superb location.\n\nReview 33:\nThe facilites where great I did find the rooms dirty though, there was mold in the bathroom and my closet had spiders living in it. There where black hairs in the bed and on my pillow which was gross. The mirrors in the room where not cleaned the whole 7 day stay and where quite dirty. The staff was great, except for the front desk. You could stand there forever and not be attended to. You had to ask for help. We asked for a wake up call and never received it one morning, and another received a wake up call we never asked for! I was also charged for phone calls I never completed and they where not at all willing to work with me about that. The buffet was clean early in the morning, later like after 10 am the tables were not clearned as well. I requested a comment card and was refused. That is not exceptable. At check out, only certain people where offered a comment card. Great resort, poorly managed.\n\nReview 34:\nWe just came back on the 14th. We all had a wonderful time (with our 14 and 8 year old). Food was great; lots of choices. Room was super clean - only downside for us in the room were the double beds...queen size would be better. Excellent service in all the restaurants & guest services. We had been told that beach area was small but it was perfect for us. Water is calm. Pools are great; one side has an activity pool, the other side has a quieter pool...something for everyone. Shuttle on resort if needed; drivers always super friendly. Xcaret park next door is a must see as well. We definetly recommend this resort and would absolutely go back. The one negative aspect was the 'time share' people....just beware if you are offered 'free gifts'. Other then that, everything was perfect.\n\nReview 35:\nHad a very relaxing trip. The resort and it's grounds are beautiful. Friendly staff, had no problems with service. Although the food is not spectacular, it is fine. Bed was comfortable, room was clean, plenty of hot water in the shower. Several large pools, lots of activities. Althought the resort is very large, I did not mind the walking at all. Can't wait to go back.\n\nReview 36:\nI have read plenty of reviews but have never written one. We are not very fussy, and have visited many all inclusives in both the Riviera Maya and Punta Cana, Dominican Republic. I can honestly saw that I have never been disappointed until this trip to the Occidental, which cost the same as all of my other trips. I just returned and felt it would only be fair to let others know of my disappointment. Every resort that I have visited has some memorable/unique factor (beach, specialty restaurants, entertainment, rooms, grounds, pools, acivities, service, spa, etc.). I can honestly say that this resort did not shine in any area. Most disapponiting is the beach, which is mademade and very limited in size. We ae not fussy eaters but the food was limited in variiety and marginal in quality. Alcohol brands were very low end; we never heard of any of the brands. Rooms very basic/nothing to write home aboiut. Anyway, the bottom line is that this is NOT a 4-5 star resort, and you should be able to find a better resport for the same price.\n\nReview 37:\ni cannot believe the bad reviews that people are writing about this hotel. We stayed out there all over christmas and new year and it was fabulous. The entertainement staff never stopped!! They kept you entertained during the day with pool/beach activities and then there was a show on every night. The food was great, it was always hot and there was plenty of choice. The hotel even had special nights where you could have a chance to eat authentic mexican food. The waiters were friendly beyond belief, they would do anything for you. We actually got married over there just after new year and the support we got was unbeliveable, i couldn't have asked for better. Our room was even laid out with rose petals and swans made from the towles after the wedding. I would definately recommend this hotel, especially seen as though they are injecting 10 million into doing it up very soon (not that it needs it!!!)\n\nReview 38:\nI don't know where to start - I can say - DO NOT GO THERE! There is no food - you will be hungry, unless you will go to Playa or other town, There is no sleep - beds are as comfortable, as a wooden floor, Service - you will get ignored most of the time (but I would say that they really do try - they are hard workers, but MANAGEMENT should be replaced with some smart people). We traveled before (with two young children) - and this time it was complete disappointment... I am not asking for a gourmet dinner - just put mac&cheese so that I can feed my kids - and I would be a happy camper! This place could be a VERY NICE one, if only somebody would think to put food in the buffet, and pillows and mattresses in the rooms (I am not kidding - you will hurt every morning) We are campers - we do not ask for much, but this one was BBBBBAAAADDD!\n\nReview 39:\nWe had a wonderful time at the Occidental Xcaret thanks to a group we traveled with and the wonderful weather. The food overall was average. The pools were nice but many missing tiles. Not a big problem but a sign that upkeep is not a high priority. Toilet in room did not flush properly and most times had to walk to the pool facilities to go. Room was nice beds were average. Bring your own pillows unless you don't mind those little ones you find in budget hotels. Very annoying. Mini frig hardly ever replenished except for diet soda. Asked for beer to be replenished and was told only two every other day. Well they did not replenish it once. We have been to Playa del Carmen 6 times and have never had to ask for anything at an all inclusive resort. No wait staff around the pool area except one day and only saw her twice in the whole day and we are good tippers.\n\nReview 40:\nWe arrived 12:30PM. Checked in but too early to enter room. Told room would be ready 3:00PM. Entered room at 3:00PM to find no towels, kleenex, soaps, etc. Body Gel in shower empty. Showered and had to use floor matt to dry. Room too cold (frigid.) Opened slider and immediately had heavy condensation on walls, floors, and furniture. Called for help. No answer for 30 minutes. Went to front desk an hour later and promised someone would be up immediately. Told desk room was uninhabitable as is and they should move us or get it right. We gave them until 6:30PM to fix. Came back to find towels thrown on bed but floor still covered with condensation and dangerous to walk on. No help came to satisfactorily fix, and went back to front desk to check out at 7:00PM. Supervisor argued with us about checking out but had not made room inhabitable. An awful experience. Went into Playa del Carmen and check into a nice motel for the rest of the week and had a great time there. We have never been treated so poorly by ANY hotel in the past!\n\nReview 41:\nI thought the resort was beautiful with excellent prices, although I booked last minute. I found the food to be average but the beach was beautiful and location great.\n\nReview 42:\nPositives: 1. Really nice and cooperative staff. 2. Excellent food/service 3. The Royal Club. This is the way to go. The suites are fantastic. 4. Xcaret park makes this a unique resort. 5. Facility is well maintained and easy to use. 6. Shuttle service was reliable. To address some complaints in earlier postings: 1. If you take any time at all to research this property, you can easily see that you don't have a long beach to walk down. 2. The food is great with a wide selection of restaurants. 3. The resort personnel are very safety oriented. We spent a week at this resort and enjoyed it. If you need a traditional beach close to your room with the full array of water sports, this probably isn't the place for you. While nice beaches are located very near this facility, its not like you can walk out of your room and there they are. Final analysis: Do your homework. Research any resort you are thinking about visiting. This was an excellent resort for us. We plan on returning.\n\nReview 43:\nWe spent week at the Occidental, with my husband and 5-year old daughter in the second week of August. It was very relaxing, great service, beautiful ground. Food at the main buffet was a bit repetitive but we loved the breakfast, with a lot of choices. There was always enough chairs at the beach or at the pools. Staff was very nice. The specialty restaurants were good and drinks at the many bars too.\n\nReview 44:\nWe weren't impressed by Signature, but the Grand Xcaret was fantastic. We highly recommend it. The beach is small, but as we are not strong swimmers we felt very comfortable in the inlet. The pictures on their website are very accurate.\n\nReview 45:\nWe visited this place after staying at Aventura Spa Palace a couple years earlier. This place does not compare to Place resorts!! The grounds are very nice, but everything else is just average. My husband got deathly ill after eating at one of the restaurants. He was sick for almost the entire trip. I ended up getting sick on the last day there, and I was 6 months pregnant. I like good food when I go on vacation, and this food was far from what I consider good. The buffet bars were very messy looking and was far from even being the quality of a Ryan's or Golden Corral food bar. If you like good food, don't go to this place!! Also, when I informed the front desk about our concerns/disappointments with the food and explained how sick my husband was, they seemed totally unconcerned.\n\nReview 46:\nMy son and I had the worse experience ever at the Occidental Xcaret, the food was awful, undercooked and bad selection. The beds were as hard as rocks and is supposed to be an all inclusive they charge for certain items on the menu. I won't go back even if they pay me. G\n\nReview 47:\nI've stayed here 2 times and had a blast both times. Great times, great people. The staff is top notch, and the entertainment people really know how to show you a fun time!! !\n\nReview 48:\nI actually cried for food on our first day because nothing was open or available. I will never return to this resort. Horrible service, food not always available, they are more concerned about trying to hook you on a time share for the Royal Club above anything else. No steak available at the Steak house either, wow.\n\nReview 49:\nThis is my review of this place\u2026If you want to have a great vacation, it will be the worst choice you ever made; don\u2019t stay here!!! This is a second time we stayed at Occidental hotel chain\u2026we will never stay with them again. There is no A/C other than in your room. They listed they have 11 restaurants in the hotel. Actually, they only have two restaurants open. Le Buffet (you have to order for your food from menu excepted Thursday, Friday and weeked). We stayed for four nights, we weren\u2019t able make any reservation dinner for any restaurants (they are cheating and fault advertised that they have 11 restaurants). The hotel wasn\u2019t full; we stayed from Tuesday to Saturday. The services at the restaurant were so terrible; they don\u2019t have enough staff for the hotel. Overall I was very disappointed in this resort. The only nice thing about this hotel is the grounds and landscaping.\n\nReview 50:\nMy girlfriend are 23 and we stayed at Carribean Village in May 2004. Overall, we thought the hotel was great. The staff was extremelly friendly, the food was great it was a different theme every night, the drinks were great, the pool was great, the beach was great. The only average part of the trip was the room. The rooms are abit older, although they are extremely clean (besides how often are you really in your room???). As for the restaurants, book them for the week as soon as you get there, they are awesome. The Pool staff was also alot of fun, they keep you busy all day long (if you choose). Furthermore, the hotel is in a great location - close to the clubs and shopping (the hotel provides free transportation to a different club every night). Carribean Village is a great 4 star hotel. It beats the crap out of Oasis Cancun.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31908, "query_start_index": 31910, "query_end_index": 31910, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "42%", "inner_docs_start_indices": [176, 607, 1589, 1726, 2394, 2732, 3259, 3594, 4284, 4476, 5453, 6122, 7064, 7513, 7693, 8020, 8140, 9245, 10218, 10764, 11071, 12156, 12910, 13501, 14204, 14738, 15468, 16466, 17446, 18252, 18664, 19507, 19823, 20749, 21553, 21937, 22993, 23916, 24774, 25657, 26707, 26887, 27886, 28303, 28552, 29355, 29639, 29827, 30158, 31059]}
{"id": "202693", "pid": "202693", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nJust got back from an 8 city European holiday which was great. The Westen Europa & Regina was the most expensive of the hotels we stayed at an offered the least service. Check in took over one hour with the front desk seeming to be irritated at the number of guests. When people complained to the concierge they were moved to the front of the line which caused several guests to become furious. The whole stay was similar to this. The rooms are spacious but worn and nothing I could see about the hotel made it more than a 3 star hotel. I don't minsd paying high prices but when a coke from the honor bar costs $15 and coffee and rolls sent to the room costs $75, and the staff is not even pleasant. Venice is a must see city, but the local people are sick of the thousands of tourists crowding the city. If you have never been to Venice, save some money and stay at a lower priced hotel and you are likely to get better service. If you have been to Vencice your time and Money will be better spent elsewhere in Europe.\n\nReview 2:\nThis hotel is very nice although very expensive. We only stayed because of using hotel points which meant we didnt spend any money. Everything was very nice and in the approiate style although not really our taste. Everything in Venice is WAY overpriced and not very good. We were happy to experience the city and hotel but will probably not go to Venice again. Overall if looking to use points or spend money, this hotel is ON the canal and about 5 min walk to all tourist interests.\n\nReview 3:\nWe spent three nights at the hotel.. The hotel is lovely and well located,, near shopping and attractions. The staff was great- especially the concierge, Carlon Massimo. He directed us to the most interesting sites, and gave great advice about restaurants and sightseeing activities. The combination of a great hotwl adn great staff made our stay in Venice truly memorable.\n\nReview 4:\nrecently traveled to many parts of italy and The Westin Europa Regina was our last stop and the Hotel I was looking forward to staying at the most. Was I ever surprised. Our room really needed a serious make over. The hallway to our room was dirty old and ugly. My daughter and her husband on the other hand had a beautiful room very large with a great view in a different much cleaner section. We had dinner what was written up in Frommers as a fantastic restaurant. It was awful and so expensive. Grant you we would have not minded if the food was good. The concierges were cranky and not helpful at all. The outside bar was beautiful . I have stayed in many Westins around the world and they were all superior I am not sure what happened to this one. I cannot beleive they call themselves a 5 star hotel.\n\nReview 5:\nTo begin with, my husband and I stayed here on out honeymoon 15 years ago, and remember it as a fairly magical place. Boy have things changed. The rooms were unbearably hot with no way of shutting the blasting radiators off, and we were told that the air conditioning was shut off for maintenance \" a week ago\". They then proceeded to tell us NOT to open the windows because of mosquitoes. Well, long story short we had to crack it opened when my 9 year old became queasy and faint from the heat and his face and back are covered in bites. My husband then pointed out the dirty stained wall right above our headboard, which appeared to be dead, squashed and UNCLEANED bugs. Stained towels, crumbled bathroom fixtures, and on and on. Had we been back in the states we would have checked out immediately, but seeing as it was the last leg of a 10 day journey with our 2 young kids we sucked it up and counted down the minutes until our departure. I'm so sad to say this was beyond unacceptable and a real low point on an otherwise fantastic Italian vacation.\n\nReview 6:\nWe had the worst experience in this overpriced hotel with unfriendly reception women and greedy reservation people. We had food poisoning from the restaurant and spoiled the rest of our stay in Venice. I think you can find a better warmer hotel by the Grand Canal. There's nothing exceptional in this hotel. We will never come back here again.\n\nReview 7:\nPros: hotel is ritzy, well located, great view of canal Cons: service/value Joined trip advisor partly to make this review- was disappointed with our stay here. For all the money you will sink into this place, you would expect top-notch service. Your expectations would be wrong, as the staff is smug and even seem to be annoyed buy your questions. Too frequently you will find nobody behind the front desk and the bellman only offers short answers with no real effort to go above and beyond. Pipe broke on our last night and no hot water from then to checkout. Of course nobody told us and there were no apologies. Hope future travelers will heed the warnings of myself and others, don't come here expecting Ritz service, just Ritz prices.\n\nReview 8:\nWe stayed at the Westin on our recent weekend trip to Venice. It was our first visit to Venice so we wanted to stay in a nice hotel in a good location. The Westin is about 3 minutes walk from St Mark's Square and overlooks the Grand Canal - so it was perfect! Our room was excellent - spacious, very comfortable, and had amazing views over the Grand Canal. Staff were very helpful and friendly, although service at breakfast was a little chaotic at times. The hotel also has a good little bar with excellent views so a nice place to sit and watch the sun go down. This is a great hotel for a luxurious weekend break. Prices are expensive but Venice prices are generally high and there is a good choice of decent cafes nearby.\n\nReview 9:\nThis is a great hotel! Excellent staff - very helpful. The room was huge - we had an upgrade. The complimentary boat trip to Murano was a big plus as well. The food was wonderful as well - I highly recommend this hotel.\n\nReview 10:\nWe stayed here for 3 nights before a cruise from Venice. After a long, overnight flight from the USA, it is great to hop in a water taxi and pull up directly to the dock of this great hotel located on the banks of the Grand Canal, about a 5 minute walk from San Marco Piazza. You don't have to drag your luggage through the crowded streets of Venice with this location. The porters take your luggage directly from your boat while you check in. The front desk staff and Conceirge were very friendly, speak many languages and dressed very neatly. The hotel is large by Venice standards because it is actually 4 or 5 hotels combined. I stayed in a deluxe room for 337 Euros per night. The room was very elegant and spacious. For more $$, you can get a higher room with more of a view. Breakfast/dinner on the waterside restaurant/covered deck was awesome. Great views. You are in the heart of Venice and almost everything is a pleasant walk from where you are staying!\n\nReview 11:\nIt must be very difficult to manage properties in Venice - the challenges of the architecture, foundations, climate, and ancient buildings are daunting. That said, the Westin Europa in Venice is more than a bit dilapidated. Among our family we had 3 rooms, two of which were canal front. Though charming, the water damage and wear and tear in all 3 rooms was a bit more than necessary. Clearly the staff is overwhelmed by the work to be done. There is an old world faded elegance, but be warned that it is extremely expensive and I would not recommend the hotel in spite of the very excellent location. Do not get room service or breakfast - crazy expensive and poor service.\n\nReview 12:\nWhat a lovely hotel. Had probally the best breakfast have ever had in a hotel in Europe. Its just not easy to find when you go alone and especially with heavy suitcases. So would suggest better signs to the hotel. All in all a great experience.\n\nReview 13:\nWalk a few minutes from San Marco Square, turn a corner, and you'll be surprised to see the Westin. It may not look impressive on the exterior, but there's a fair touch of Old Europe opulence inside. I stayed 3 nights. The first night I was given a standard double room and it fit what I expected -- not glamorous, but plenty of space, clean, and comfortable. For the typical business class hotel prices in Venice around San Marco, I think it's a good deal. Westin upgraded me to a suite for my next two nights and it was spectacular. The suite carried Etro bath products. I got a small view of the grand canal. And of course, the heavenly Westin king bed let me sleep like a baby. There's a gym on the ground floor past the restaurant which was serviceable for light exercise. The free WiFi service signal that's available to SPG Platinum members was very weak from my suite. But I'll trade a suite upgrade over free WiFi anyday.\n\nReview 14:\nI stayed at this Westin Hotel on my last stay in Venice. The Hotel is very disorganized. They do not allow anyone to check in before 3:00pm even if the room is ready. This keeps 100 or so guests in the lobby waiting all day for their room. They offer to hold your bags but don't let them do that. They place your bags in a hallway where anyone can steal from them. During my vist, there were over a 100 bags sitting in hallways and an open room for anyone to take. The rooms were average and not very clean. I complained to Starwood propertys and they did not care about any of these problems. They do not have a customer service policy so I would not recommend this overpriced hotel or any Starwood property.\n\nReview 15:\nThe hotel was no better than okay, it is very run down and has a grubby, unkept feel about it. This hotel is three star at most! Then there is the attitude of the staff. They were rude, arrogant and totally unaccommodating and look down their nose at you, we asked if we could sit on the terrace to have breakfast , which is justthrough the door from the dining room, and were told very rudely and abruptly NO. The food was very bland, make sure you eat elsewhere if you are unfortunate enough to stay here. I was here with work so it was free, I would have been gutted if I had of been paying\n\nReview 16:\nWe stayed at the Westin Europa following a 7 day cruise. It was a wonderful end to our European vacation! The bathroom was extra large with a seperate shower and oversized tub. This room was much better than the other Venice hotel we stayed in. I would highly reccomend this hotel. The staff was extremely friendly and helpful. I would definately suggest taking a water taxi it drops you off right at the front door. It was difficult to find walking through cobblestone streets with luggage! I booked the room with my Starwood points and was given an upgrade when we checked in.\n\nReview 17:\nWhen we checked in, no welcome, no smile, no greetings! Expensive but no service. I will not stay at this Westin anymore!\n\nReview 18:\nWe stayed 3 nights in the 5-star Westin Europa & Regina. hotel, on the Grand Canal in Venice. The hotel has a beautiful water-front entrance, but from the street, its teeny-tiny entrance opens onto an obscure square off the beaten path, making it difficult for us to initially find. However, once through the door, visitors are welcomed by expansive marble and old-world architectures. We enjoyed the peace and quiet it offered, plus our room had recently been refurbished, so the carpet smelled new and the furnishings (including the king-sized bed) were all top-notch. Located walking distance from St. Marks Square, the hotel features one of the best little spots for lunch on the water (quiet, delicious, and not all that expensive \u00e2\u20ac\u201c especially for a 5-star hotel), plus their restaurant and banquet facilities appear quite popular for weddings, we noticed. Overall, we\u00e2\u20ac\u2122d highly recommend the Westin Europa & Regina. for both the quality of the stay, the solitude of the room, and the proximity to everything Venice has to offer.\n\nReview 19:\nWe had a great experience at the hotel, the day and night views from the terrace are gorgeous. Location is very good, you could walk everywhere and most attractions are 5 to 10 minute walk. Our room was big (standard), clean, nicely decorated.....not one fault in our 2 nights!! !\n\nReview 20:\nI took the wife for a birthday weekend break in February 2006. We arrived at the hotel's Jetty by Water taxi from the airport - a very stylish way to arrive. Check in was fine - we were uograded because I'd logged on to westin frequent stayer programme the night before we left. The room was average at best - the bed was good but the decor looked tired and certainly needed modernising and the carpet could do with an upgrade. The bathroom looked like it hadn't been upgraded since the 70's. The hotel is well located 2 minutes from San Marco and fronting the grand canal. We went to have drinks on a couple of terraces of the best hotels in Venice which were wonderful spots to watch the world go by. This hotels canal terrace looked tired.\n\nReview 21:\nI had stayed with my family in westin venice on 23rd & 24th june 2010, i booked rooms under family pkg. the rooms are not more 10X10 feet, hotel management not hounour online rates confirmation they have to give me 50% discount on 2nd room for children.they charge full rates even after online confirmation and misbehave with me.They simply damage WESTIN brand.\n\nReview 22:\nMy family stayed at the Westin Europa for 2 nights a few weeks ago to celebrate our 20th wedding anniversary and our daughter\u00e2\u20ac\u2122s graduation. We had 2 rooms. I have been a Starwood Platinum member for many years. My check-in experience was the worst ever! She made me feel unwelcome, a nuisance and was unhelpful. I have never been treated that way ever before. Several times at the concierge desk we received that same attitude.\n\nReview 23:\nMy Husband spent our honeymoon in Venice a few years ago. It was a disappointment. I was so looking forward to it as we have booked a superior room with view using our starwood points. It turned out when we got there, we were given a stinky room looking out pipes and and building next door. We went back to the reception and complained and said it was crap. Later we were given the same size room but without any smell, condition was slightly better and were told that the hotel is fully booked and no other room available! I will never forget this bad experience we have with Westin in Venice. We have stayed in starwood hotel for the whole of our honeymoon trip in Europe for 5 weeks and we have been treated nicely by starwood staff in other cities except Venice and will never go back there again!! !\n\nReview 24:\nWe have just returned from this fabulous hotel. I can highly recommend it. Its location is superb, only a couple of minutes walk away from St. Marks square but tucked out of the way. We sat for almost 2 hours each morning eating our breakfast and watching the world go by on the canal-side terrace. Our room had a wonderful view over the Grand canal. The service at the hotel was superb. I would recommend the water taxi transfer from the airport, pricey but worth it ! We will definately return !!! !\n\nReview 25:\nEverything about this hotel was poor except the location. The general Westin menu, was completely ridiculous with a bottle water priced around 10-12 euro, basic breakfast priced around 25-35 euro. The Staff at the reception was rude, and not very helpful. Be sure not to spend hard earned money at this hotel. I always felt that that I was not welcome here. Decor felt very generic and predictable.\n\nReview 26:\nWe were not among the Cruise line guest. My daughter used her points to attain a room upgrade, really? The staff we rude, unfriendly, and we will never go back there. Another woman during check-out was so upset with the security. She was American and told me she had stayed there twice before, they were rude to her also. The room was not what we were told that we would have.\n\nReview 27:\nStayed at the Europa & Regina hotel. Room was magnificent, facing Canal Grande, and with a huge balcony! Decor is regal, bathroom is beautiful, bed are...well, heavenly! Service was patchy. Beware from the concierge who wil try and get a tip out of you. He actually run after us on the street after we checked out, reminding us that he found the address of a glass shop (which incidently was wrong!) hinting he should be tipped for this service (which required him to open the phonebook). Otherwise, no complaint.\n\nReview 28:\nmy wife and i were there for three days for our honeymoon. We found the staff to be uncooperative and very negative to us. When we tried to cash some american express travelers checks, the cashier said he couldn't cash them even though my wife signed them right in front of him. we asked to speak with the manager who was equally not helpful. upon our return to san francisco we filed a complaint to starwood who requested a response from the manager. we got a one sentence response saying there must have been a communications problem. the rooms were in need of updating and repair. not what we expected for $800 per day.\n\nReview 29:\nThis hotel is on the main canal with gorgeous views of the water and magical Venice! The finishes are beautiful and the rooms are fit for Kings! A real suite to relax and enjoy! The location is very good, right near to San Marco's square and the gondola's. We didn't eat from the hotel as we found the prices absolutely astronomical and the Spa even more so but we ventured rather into Venice and found a tratorria that was charming and amongst the 'people' which we loved!\n\nReview 30:\nThis grand old hotel, where we have stayed on numerous occssions, is getting a little long in the tooth. While the hotel recetion, porters, concierge and staff wee extremely courteous, more attention must be paid to keeping the old gal in tip top shape befitting a 5 star hotel.. Forget that we did not get our desired rooms the first night's stay, we did get an upgrade for the 2nd night, The \"grand deluxe rooms\" are small, the shower a 2 by nothing cubicle that I could hardly turn around ( pushing the water knob closed), some burned out light bulbs , it was still nice ( Venice, of course). The prices are outrageous, but it is Venice ! My advice, pin down in your reservation, the exact size of the room in your category!\n\nReview 31:\nJust returned from a week long stay in Venice at this hotel and I loved it. Yes the check in staff could be a little quicker and yes it could be hard to find (best to get a water taxi from the airport direct to the pontoon at the front of the hotel!) but on the whole I think this hotel is perfect. At check in (as I am a Starwood Guest member) I got an upgraded room without having to ask, aand boy what a room. it was enormous (particularly for a city centre hotel) and although it wasn't with a canal view, it had a lot of hanging space and a huge bathroom, all important to my fiance! It's position is fantastic, sitting ON the grand canal in the evening having a drink in the hotel bar and watching the world (or more precisely the Japanese tourists) float by cannot be beaten, and also it's proximity to St Marks Square makes it easy to find at the end of the days sightseeing. All in all a great choice if you can, or want to, afford it.\n\nReview 32:\nWe were there the beginning of August. The room was beautiful but the A/C didn't work well. There were water temp problems in the shower. And we were told they would give us a canal view and something special for our anniversary. What we got was an interior view of some construction on the other side and nothing special for our anniversary. I thought the Conceirge was rude. When I inquired if they had a waterbus schedule or information, he practically laughed in my face and said that was \"public transporation\" and he didn't have anything on it. Again, the room was very nice, but hot, and the breakfast on the Grand Canal was lovely. Not sure I would stay here or recommend to a friend. Sorry :(\n\nReview 33:\nThis hotel is gorgeous, the service is excellent (though not perfect) and the location cannot be beat. The rooms are nice, but not amazing. I stayed in a \"superior\" room, but saw several others friends stayed in. I think this is a hotel in which the experience you have will depend largely on which room you get. When the hotel is busy, you seem less likely to be able to get one of the nicest rooms (same as everywhere really).\n\nReview 34:\nI consider myself one of the lucky ones to have experienced the E&R. Pure bliss! Loved taking the hotel's boat service to Lido for beach and pool time. Absolutely divine.\n\nReview 35:\nThe rooms are small as usual in historic places and classic hotels in Europe. But the location is perfect and the overall hotel is excellent. Very good hotel. If you are to stay in five star hotels, this is a good cost benefit option. The breakfast view is marvelous.\n\nReview 36:\nNice Location, nice rooms, nice staff, great food experience: taste the seafood antipasto (4 ways of tasting the local seafood) and a great risotto with black squid ink, raw shrimps and shrimps gelato= to die for! Great breakfast offering as well. Claudio the Maitre D' is a truly professional staff member! The only negative point is the 12 euros per person of cover charge, nowaday this is a out of time supplement charge not needed when you pay a course 34+ euros each!\n\nReview 37:\nWe stayed here for 2 nights on our trip to Rome, Venice and Florence. This was one of the worst experiences and nothing like the Westin hotel experience we are used to. As an SPG member with a Gold status, we have stayed in several Westin hotels throughout the US and did so at Florence too. All of those were awesome! This one however, we wish we had stayed somewhere else! The only good thing about this place was how close it is to St. Marks Square. Our room had a partial view of the grand canal. The room was small and dull. We could never get the concierge or anyone on the phone when we called. When we went downstairs to get an opinion on a restaurant or any place, they were of no help. We got short answers that didn't help us at all! This hotel is not worth staying in. I'm sure you can find better service for the price elsewhere.\n\nReview 38:\nMy husband and I arrived on the evening of the 21st September 2010 having travelled with Venice Simplon-Orient-Express. Despite the hotel being extremely busy, due to a conference or function we were accommodated for dinner without hesitation. The meal would easily surpass that of any other hotel in Venice. It was superb. The following morning, at breakfast, the restaurant manager greeted us by name. The accommodation was as requested - canal view on a low level floor, due to my disability. The room was spacious and relaxing, the bathroom exquisite and the maids/housekeepers conscientious in their duties. The hotel's location with its own jetty - close proximity to gondolas for hire, away from the hoards of crowds other hotels have to contend with, made it a very peaceful place. All this and still only a stone's throw from St Mark's Square. Reception can be a little overwhelmed at extremely busy times, but the high occupancy only confirms the popularity of this hotel. I have already recommend this hotel to all my friends.\n\nReview 39:\nI was on a business meeting and upgraded to a wonderful sleeping and living room. From my desk I enjoyed the lovely view to the Canale Grande. That was so inspiring and motivating. We worked more concentrated looking forward to visit Palazzo Ducale. Breakfast on the terrace is a must. Sitting right next to the water watching the condolas, Cruise ships, the Canale life. The Westin Regina is perfect for walking at St. Marcus Square in the morning before the city wakes up. It is perfectly located to indulge in Etro shower and having a relaxing coffee in the Tiepolo bar before going out for dinner. Thank you again to the receptionist and concierge Massimo who made every day a fairy tale.\n\nReview 40:\nThe hotel is really beautiful. It was unfortunate that the staff had no interest in making our stay memorable. They had an usual attitude that we have never encountered at any hotel before. Our room was warm and we were told the air conditioning had not been turned on yet for the season. It was the end of April. We had to open the windows and their were no screens. My husband had a dozen mosquito bites. The staff were uninterested in our problem. We were glad that we had made all our plans and reservations before we left the U.S.A. because we didn't want to have to rely on them for anything. At the end of our stay, we requested a motor boat to bring us to the mainland and we waited longer than we should have and were told in a annoyed manner that it would be there shortly. Venice is a must see city. There are other beautiful 5 star hotels on the Grand Canal. I would not stay at the Westin Europa & Regina again and I am a starwoods preferred quest.\n\nReview 41:\nAfter a stay at a horrible hotel in Rome this hotel came as a relief from bad hotels. The hotel is expensive but the location is worth. the rooms are big and nicely decorated. the restaurant is ok and very expensive.\n\nReview 42:\nWe went on our honeymoon to Venice for 4 nights. Having looked at the Westin website, we thought it would be a nice, plush place to stay for first week of marriage. How wrong we were! The staff at the reception desk were unfriendly, we were brought to our room and we couldn't stay in it - it was smelly and dirty, paint coming off the walls and black streaks along the walls, bulbs not working,small room for what we paid! When we were moved to a second room, it was OK! This is a five star hotel seemingly, but the only thing we found five star about it was it's price! It ruined our honeymoon - do not stay here! !\n\nReview 43:\nWe have stayed at this hotel many times. It is one of the nicest hotels we have ever stayed at. Huge, beautiful rooms. Clean, great location near St. Marks Square. Expensive, but good value. Terrific staff. Nice exercise room.\n\nReview 44:\nMy husband and I celebrated our 5th wedding anniversary this year with a trip to Venice and Florence. While in Venice, we stayed at the Westin Europa & Regina. We had emailed the manager ahead of time, to let him know this was a special occasion for us, and upon arrival, we were upgraded to a junior suite with a view of the Grand Canal. The manager also sent chocolates and champagne to our room. The room was wonderful -- with old Venice charm! The bathroom was huge and we even had a walk in closet. The service was outstanding. We had a wonderful and memorable time in Venice. Thank you Westin for your \"cash and points\" booking option! And thank you to the Manager of the Europa and Regina hotel!!! P.S. -- as far as finding the hotel: One Trip Advisor reviewer had great directions from getting there from the Vaporetto stop. Once you get in the square with the St. Moise Church, you go over the bridge and turn left immediately under the archway shown in the fourth picture. Then follow signs to Europa & Regina!\n\nReview 45:\nWe have been traveling around Europe for the past week and the Westin Europa has been the best hotel we have stayed in. It is beautiful here and has a great location. The view from our room is breath taking. The rooms are clean and spacious. The beds are so comfortable that we have been sleeping late every morning. The breakfast buffet is outstanding on the canal. The gym is great for working off all the gelato calories. The staff are wonderful. They are always smiling and helpful. I can not express in words how pleasant our stay has been. The Westin Europa and Regina is AMAZING!!! Thank you Westin staff! Stacy Wallner\n\nReview 46:\nTough to beat the location. It is right on the Grand Canal and only a 2 minute walk from St. Mark's Square. Our room was recently renovated, but it was a handicapped accessible room and therefore the bathroom was not great for the non-handicapped. For the price we paid we expected a Grand Canal front room, bur only had a partial view. So before you take out a mortgage for a canal front room make sure you know what you are getting. Overall we had a good stay. My only issue was with the bar. We sat on the deck right on the Grand Canal for a pre-dinner drink (probably one of the best spots in Venice). I ordered a vodka on the rocks for $18 Euros and received the a single measured shot. Not exactly what I would expect as a hotel guest and for nearly $25.00. That seems like nickel and diming. I would expect better at a hotel of this caliber.\n\nReview 47:\nOnly the location and if lucky, a special rate, are ok at this hotel. The rooms are dirty (we had 4 rooms because the first 2 smelled like an oil tanker), tired, old and musty The breakfast is very average, unless you like birds (not pigeons) flying around you INSIDE and sharing your toast with you The staff alernative between rude and not caring. The concierge, who barely spoke english, consistently gave wrong advice and recommendations. Our local tour guide sadly confirmed our experiences in dealing with the staff Not a westin experience. They didn't even try. There are other hotels nearby that we looked into at the end of our stay. Next time we shall stay at them\n\nReview 48:\nThe hotel is okay if you are single or a couple but not with children.\n\nReview 49:\nAfter taking the VeniceLink shared launch from the airport directly to the E&R, we were delighted by the staff and beautiful lobby and central location! The room we were \"upgraded\" to the first night was average at best, but good enough to sleep off our jet lag for one night...so when I went to the helpful front desk staff the next morning, they were kind enough top show me several other rooms. The one we chose required a paid upgrade, but it was soooo beautiful that we thought twice about even leaving the hotel to enjoy beautiful Venice! Thank you Europa & Regina for making our last anniversary celebration so very special!! We are already planning a trip back this September to celebrate another anniversary!\n\nReview 50:\nStayed 3 nites prior to Cruise in a partial canal view deluxe. Arrived early at 11:30 AM and they took us immediatley to the 5 th floor Europa..This hotel was booked!!. The room was about 20 by 25 feet ..extremely large with a foyer , bathroom marble from floor and walls with coffered ceiling ( very classy) Furnishing very nice . Two double windows with small ledge and great canal view. We did not dine at the Europa( went to the La Terrazza roof top at the Danieli, Cips Club at the Cipriani and Fiaschetteria Toscana) but had lunch first day. Came back after dinner each nite and had drinks and a cigar on the deck outside. The service was first class.....I highly recommend this hotel for the location, accomodations,view and the service !! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30936, "query_start_index": 30938, "query_end_index": 30938, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 1207, 1703, 2088, 2907, 3975, 4330, 5082, 5819, 6050, 7028, 7716, 7973, 8916, 9638, 10244, 10835, 10969, 12019, 12312, 13067, 13441, 13883, 14701, 15215, 15626, 16015, 16541, 17176, 17662, 18402, 19359, 20073, 20514, 20697, 20977, 21462, 22317, 23367, 24072, 25046, 25275, 25905, 26144, 27177, 27816, 28677, 29364, 29447, 30177]}
{"id": "2515331", "pid": "2515331", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI booked this lodge months before an anticipated stay in the Seattle area, based partly on a trip Advisor rating of 10 best places to stay in the country. When I arrived, I was told they didn't have a room for me. And got shuttled off to a Doubletree, to a room with a view of a parking lot. I am very disappointed! !\n\nReview 2:\nLocated near the airport, it is a gem of beauty and serenity. Great service, great food and the facilities are terrific. Don't miss it if you need to stay near the airport.\n\nReview 3:\nI didn't actually get to evaluate any qualities of the hotel past the customer service because the reservation i made 2 months in advance was apparently not good enough to secure a room for myself. Now I'm sitting at a less than comparable hotel with a lovely parking lot view. Don't stay here. Save your reservations for some place more reliable.\n\nReview 4:\nWhen they say there are no changes or cancellations for reservations made 21 days in advance, they mean it. They would not accommodate my request for a change due to an airline schedule change, so I will eat $171.\n\nReview 5:\nDue to work circumstances i couldn't control i was not able to keep a reservation i made. I knew it was a 21 day advance non refundable reservation, but i was hoping that i would at least be able to apply some of the money to a new reservation. Unfortunately, the reservation person was not willing to help me at all. The online reservation terms states that the $ can't be applied to an existing reservation, but does not state anything about applying $ to a new reservation. Even airlines are willing to apply your non-refundable money to a new reservation. I was looking forward to trying the hotel, but not anymore.\n\nReview 6:\nVery rarely do you come across a quality hotel so close to an Airport that does not \"feel\" like its close to the Airport. We arrived in SEA for a 2 night stay while on vacation, was at the hotel within minutes, greeted in a chilly Dec evening with hot cider. Staff were great , rooms really comfortable. Had a terrific meal at the restaurant - suggest however you book in ahead if your going to eat in, getting popular with the locals so we waited till 8 PM to be seated but had a nice couple of glasses in the Lounge prior which was all good. Terrific place to stay.\n\nReview 7:\nThere was freezing rain in Seattle so not wanting to drive on the icy roads I booked this hotel in-flight using internet reviews. The shuttle picked me up within 5 minutes of my phone call. At the hotel I was graciously allowed to check in early. It was fabulous to be able to begin to \"just unwind \" after being up since 3:20 a.m. midwest time. As I walked about the hotel and the grounds the peaceful setting and ambience was very relaxing. Bottled water and fruit and snacks were available right in the \"living rooms\" at no charge so getting some much needed hydration and energy was so unbelievably simple - it should be this way everywhere. The coffee iand tea selection in the room was top-of-the-line. The breakfast buffet was the best I ever had anywhere. I didn't use the shuttle to the shopping center or the amtrak station in tukwilla but I tucked that information away in my mind for my next visit.\n\nReview 8:\nI have been reading the reviews and have sent some people here to stay from my company based on TA reviews, now I am staying here for 2 nights for a work trip and I must say this place deserves the reviews - great hotel location, surroundings, service is excellent, living area w bottled water, ice cream, yogurt, fruit, chocolates, and free wifi - really close to SEA with shuttle service to and from, will def reco this place to anyone who comes to SEA for work often and I used to stay at the SEA Marriott every time since it was so close but back then I did not know about this place, there is also a gym on premises also a nice bar with a pool table - nice touch. This place is good by the airport - not as good as the Pan Pacific but that is another a price stratosphere.\n\nReview 9:\nI'm wondering what Cedarbrook the other reviewers stayed in. We reserved a \"suite\" that was only one room, unless you counted the foyer. It had no desk, no towel racks, no light switches accessible from the bed, no bell staff, no luggage carts (when we checked in). The refrigerator was on the floor, so you had to kneel to put anything in. One of the lights wouldn't go off because it had both a dimmer and a hidden toggle switch. The food in the living rooms never changed (who wants candy for breakfast?). There were oranges, but nothing to peel them with. You had to use your key every time you went from building to building. We had a cocktail party in our suite, and had to go outside to let every single guest in! It was a joke from start to finish.\n\nReview 10:\nwe stayed two nights and were very pleased with our stay here. The room was clean and the beds comfortable, nice large tub and robes. The breakfast was very nice and the complimentary snacks in the lounge were a nice addition. My son had room service, burger was too rare but they were quick to re-do it for him. The bar had great service, good food and fun staff. The shuttle to the light rail station was perfect and the people were all very helpful and nice. The grounds are well kept and the entire place was clean. Will return for sure!\n\nReview 11:\nEven though the Cedarbrook Lodge is a highly regarded Trip Advisor property, I cannot recommend it. As part of a business meeting, I had reserved a room at the Cedarbrook for February 24, 2011 via their website; the room rate was advertised as \u201cnon-refundable\u201d. As our firm\u2019s meeting approached a bad winter storm was forecast to hit the Seattle area on the day of our meeting. Because people were coming in from out of town (some by car over the Cascade Mountains), our company elected to postpone our meeting rather than risk weather related problems trying to host it on 2/24/11. I tried to reschedule my room reservation to another day on two occasions with different people. I was not asking to have the room costs refunded. The Lodge personnel were completely uncooperative in my request for relief on the room reservation cost even as facility after facility shut down around the Seattle area due to weather. I was charged $152.86 for a room I never used. Caveat emptor.\n\nReview 12:\nVery nice relaxing. Clean with wonderful ammenities. Common areas for relaxing and a very well outfitted fitness center.\n\nReview 13:\nStayed overnight prior to early morning flight out of SeaTac. Very close to airport, great staff. Nice way to start a vacation, it would be a great place to stay longer.\n\nReview 14:\nAlready recommended it to all of my friends on Facebook...used it as a relaxing place to spend a layover and enjoyed it enough I'm trying to think of reasons to go to Seattle to spend more time there...\n\nReview 15:\nwe were only there one night, between flight and cruise day, wish we had longer to enjoy the comfort and style!! !\n\nReview 16:\nAfter a long trip from Australia this was a fabulous place to start our Alaskan adventure. Very friendly staff, great shuttle service, we stayed in one of the suites at a slightly higher rate but it was a great room. Very convenient to the airport and light rail into Seattle proper\n\nReview 17:\nWe stayed one night at the Cedarbrook Lodge and wished we could have stayed longer! The entire facility- including our room- was VERY clean and beautifully landscaped/decorated. We had a room with two queen beds, which were very clean with beautiful linens and four pillows each! We enjoyed complimentary Haagen Dazs ice cream, candy and water from the snack fridge. We also really loved the oversized bathtub for a nice relaxing soak. The complimentary continental breakfast was wonderful- coffee, juice, bagels, oatmeal, yogurt, hard boiled eggs and more! We did not get a chance to try the restaurant but the menu looked amazing! We did have time to walk all around the grounds and loved the waterfalls, ponds, beautiful shrubs and flowers and rolling lawns. We would definitely return! The Cedarbrook Lodge is literally 2 minutes from SeaTac airport- so convenient!\n\nReview 18:\nI wonder, as others have, why is this place near the Seattle airport and not in town. Although, nearness to the airport makes it ideal to catch a flight. They also provide an airport shuttle service. It is an excellent place to stay with all the amenities; and friendly too. The rooms are very decent. The restaurant serves good food and the bar has good beers. Overall, an excellent value.\n\nReview 19:\nThis is a GREAT place to stay! Whether you're here for business or pleasure you will not be disappointed with your stay!!! I was thrilled to have chosen the Cedarbrook Lodge for my visit to the Seattle area! This place is a Gem! Excellent! Excellent! Excellent!\n\nReview 20:\nWe stayed here before flying out the next day. The hotel was great. Free snacks, nice views, free airport shuttle, great food. Only downside is the distance to downtown Seattle.\n\nReview 21:\nVery close to the airport and beautiful grounds. Complementary water and various treats were appreciated.\n\nReview 22:\nRecently visited Cedarbrook at the end of our Canadian/Seatle vacation. We booked here for only one night, but wished we had booked additional nights earlier in our trip. Right near the airport but you would never know it.. A modern - zen like lobby with leather sofas and even a large open deck for dining and having a drink. I don't think anyplace can compare, the rooms were a bit narrow, but the ameniies more than made up for this. Down the hall, snacks, water, and frigs stocked with water and ice cream at no additional charge! I can't say enough about this venue, what a nice surprise by the Airport! !\n\nReview 23:\nSpent 1 night here before going to Vancouver in the middle of a 15 day Northwest vacation, back tonight. This is a special place. The staff is wonderful, and the complimentary breakfast is special. They do a lot of little things that make it feel like a hotel that cost twice as much. There is a central living room stocked with free food ranging from fruit, ice cream, candy, chips, bottled water, etc. The grounds are beautiful, and the rooms have a great shower, 600 count sheets, Starbucks coffee, and very comfy robes. The rooms are not as large as some other hotels, but who cares?\n\nReview 24:\nwe enjoyed our stay at cedarbrook lodge. the facility is very clean and the staff is friendly and helpful. it is near the airport so the plane noise is there but in the very comfortable room with the window closed all noise went away. love the public space living rooms that were complete with couches and snacks around the clock. we'll definitely be back.\n\nReview 25:\nLike the rest of the reviews posted, I have to echo the positives. Serene environment; can't hear the planes when inside the rooms. Complimentary bottled water, snacks, ice cream, and continental breakfast were all bonuses; quality was excellent. Property in & out was exceptionally clean & well cared for. Complimentary business center meant I did not have to bring a laptop. This was my first stay, and I will now always stay at this property. Great value.\n\nReview 26:\nThe ONLY thing wrong with the Cedarbrook Lodge is that it's in Seattle (one of the rudest cities I have ever been in). Cedarbrook is like an oasis in the middle of all of that. 24/7 snacks. The free buffet breakfast is to die for. Lox and capers for my bagel? Wow! The rooms are awesome. A perfect 10!\n\nReview 27:\nI stay in the nicer SeaTac hotels 4 - 6 times each month on business. I've been in them all. None compare to the Cedarbrook product. It's far and away the best choice at SeaTac if the rate in within your range. Unfortunately, my employer has negotiated low rates at other hotels in SeaTac - so Cedarbrook isn't where I stay most often. But when it's my dime...and my choice (as on vacation) - there's no question - Cedarbook - because my vacation time starts the moment I get there. The rooms are fine, but for me the public spaces make it. Great architecture and design, landscaping that says you're in the forest rather than at the airport. Best dining in South Seattle. And a bar staff and great room that is warm and welcoming. I love this place.\n\nReview 28:\nA beautiful property with a great experience. Wouldn't change a thing\n\nReview 29:\nI have been to Seattle many times, but this was the first time to stay at this hotel. It was a great place to stay. We came here for a family wedding and will return to this hotel everytime from now on! Only wish there was something like this in Portland.\n\nReview 30:\nWe stayed here the night before we had to fly home after traveling to Vancouver for a wedding. What a great way to end the trip. This hotel really knows customer service. They upgraded us to a corner suite for our anniversary. Beautiful grounds. We had a light dinner in the almost empty restaurant and it was good. We will be back.\n\nReview 31:\nI couldn't tell i was at an Airport hotel. It was quiet, peaceful and quite beautiful. They have done an amazing job. Internet access was top notch. And the food was extremely high quality. I liked the place so much, i canceled my Marriott reservation for the following week to stay here again.\n\nReview 32:\nAn oasis close to the airport. Beautiful lodge and grounds. Rooms were spacious, lots of storage and workspace in room. Snacks in the living room area were great. Helpful staff. Will definitely stay again when in Seattle.\n\nReview 33:\nTranquil surroundings. Great rooms for reading and lounging. Great snacks! Fitness center was wonderful, not at all like a typical hotel's fitness center. This is a great place to get away for a weekend of quiet and reflection.\n\nReview 34:\nThis hotel is a gem! I work in the industry and often stay at the Brand I work for in SeaTac when I visit Seattle. I had the oppertunity to stay here during a outing with about 10 friends and the hotel was very accomodating. It really does feel like a lodge! The rooms are well appointed and the bar is really fun. The employees are friendly and seem to be very knowledgable about the property and surrounding area. I will return any chance I get!\n\nReview 35:\nIf you are looking for a friendly scale property with genuinely engaged staff and a fabulous restaurant, stop searching and book here. Where else will you also find a wonderful complimentary breakfast and free first quality snacks in a common \"living room\"? The restaurant is top notch and well worth the price. I hope to stay at this hotelier's other properties soon. My stay exceeded my expectations. BOOK NOW!\n\nReview 36:\nWe recently stayed at the Cedarbrook Lodge and found it to be a great value. The location was excellent, so close to the airport yet none of the airport noise. This eco-friendly hotel was so relaxing with the tall trees and flowing streams. The staff was very knowlegable. We used the complimentary shuttle to take us to the light rail station then on to Pike Market. We definitely recommend this and would stay here again.\n\nReview 37:\nThe Cedarbrook Lodge is well-appointed, comfortable, in a beautiful setting. The food was excellent, with lots of unusual dishes, healthy salads, good desserts, nice wine selections. I loved the snacks available throughout--monster malted milkballs (including mint), yogurt, fruit, and water in refrigerators near the rooms, and Haagen-Dasz ice cream cups for that midnight snack. I stayed as part of a business group but would not hesitate to go back as a guest not on a business trip.\n\nReview 38:\nWe stayed at Cedarbrook on the last day of our 10 day vacation. We needed some place near the airport as we had a very early morning flight. However, I wanted to stay somewhere interesting to prolong our vacation . We dropped out rental car off right after we checked in and the Cedarbrook shuttle picked us up and took us back to the lodge. There was a business center where we were able to check in for our flight and print boarding passes. Every member of the staff was very friendly and helpful. The hotel is beautiful with lovely gardens and landscaping surrounding it. We had a very nice dinner in the restaurant by the fireplace. Our stay at Cedarbrook allowed us to enjoy our last day of vacation.\n\nReview 39:\nThis is my first time experience staying at the lodge. What an incredible secret hideaway! It's quaint and absolutely wonderful place to stay. The staff is great and very friendly. Tim, the waiter, is superb! I love the common areas where you can practically read and help yourself with all the servings of ice cream, yogurt, chocolate balls, chips, and bottled water. I strongly recommend this place if you're ever in Seattle!! !\n\nReview 40:\nThe reviews on this hotel not only are absolutely true, but don't even fully describe the level of comfort. The rooms are spacious and comfortable (although it would be nice to have a King Bed option available), the living rooms are an INCREDIBLE idea and EVERY hotel should offer such a service! Little things I appreciated were the fantastic wifi (13mb up AND down...unheard of for free! ), the living room snacks, the spacious and comfortable bathroom accomodations (all rooms have a spa-tub! ), the free transportation to local light-rail and airport, and the incredibly personal touch the hotel and staff have.\n\nReview 41:\nWe have stayed here several times and will return any time we are in the area. The hotel is like an oasis in the middle of the city ... calm, relaxing and tranquil. The staff are supberb, the food excellent and the rooms very clean, well maintained and comfortable. It feels like a resort. There are quite a few extra's ... transportation to and from the airport, LRT and shopping mall; a lounge in each building with a fireplace and library and food bar area with complimentary bottle water, ice-cream, yogurt, chocolate, chips, fruit. A great place to escape the city.\n\nReview 42:\nCedarbrook Lodge is located close to Seatac Airport. You would never dream it is an airport hotel, as it is a few blocks away from Seatac Airport next to a wetlands area. Cedarbrook Lodge was originally the conference training center for Washington Mutual Bank. It is ideal for business travels and corporate conferences. Cedarbrook also welcomes individual travelers that want a quiet, restful place to stay. Very nice restaurant, bar and breakfast area. Nice walking paths for a twenty minute morning or evening walk with a few loops around the beautifully landscapes grounds. Benches are located around the grounds for reading and relaxing. Staff is excellent and friendly. The Lodge has a computer center for those that want to use the internet. Highly recommend as a place to stay. I choice the discounted \"Green Program\" of four days or more. Linens and bath towels changed every four days like you would at home. I believe most rooms are queen beds, but very comfortable, and each suite with it's own climate control and black out curtains for sleeping. Enjoyed the stay and will return to Cedarbrook Lodge upon our next visit to Seattle.\n\nReview 43:\nFound this place in a tourist brochure, checked it out here and booked a room for an impromptu weekend in Seattle. Got a good deal with our AAA discount and completely enjoyed our stay. This is the former WAMU leadership/conference center and some signs have not yet been changed. It is incredibly quiet! The gardens and water features all around are very relaxing and soothing, nice fitness room and the convenient snack bar in the living room of each building was very convenient for grabbing water before we went out on the town. The only thing we missed was a swimming pool or spa but that was not really missed too much. Reasonable price and great accommodations, where we were not nickel and dimed for every amenity, Free parking, wifi, water and snacks. We saved 50 a day on those things alone. Great find, we'll be returning when we need to be staying in Seattle.\n\nReview 44:\nOur small room was clean and very comfortable.Next tiime we will get one of the two junior suites.The entire staff was friendly and the chef is outstanding. He uses local farmers market ingrediants and does an exceptional job with tastes and presentations. We enjoyed the free continental breakfast with hot oatmeal and plenty of Starbuck's coffee.\n\nReview 45:\nI booked this hotel based on the reviews here and I wasn't disappointed. It's really a gorgeous lodge and could be a nice little spot to get away from it all. The campus is spread out and a bit awkward when arriving late at night, but the staff was very attentive and friendly. My only complaint was with the issues I had with their wifi connection, but the front desk gave me an ethernet cable and I was good to go. Regrettably, I did not sample the food at Cedarbrook but the menu looked enticing. I did gorge myself on the free cheese sticks, chips, ice cream and water in the lounge area. The free breakfast didn't look appealing to me, but I may have been overwhelmed by the large crowd of people sitting in the hall eating. Suffice it to say this was a pleasant stay and I would recommend it to my friends.\n\nReview 46:\nWe had an overnight layover in Seattle recently and after my usual obsessive TA research, booked rooms at Cedar brook for our party of 9. Being an airport hotel, my husband was expecting to roll up at some crummy characterless building, so he was blown away as we approached via a wooded driveway. It was in mid-December so there were many Christmas lights, Christmas trees and fireplaces in the lounges - for 2 families from Australia, this was a dream come true! Our rooms were fantastic - the beds were the most comfortable of our 3 week trip, the bathrooms also fantastic, and the added attraction of free Haagen Daaz in the lounge was a bonus for the 5 kids when we arrived late in the evening. I appreciated the fitness centre greatly as had been sitting on a plane for most of the day. Breakfast for us was rushed as we had to leave for our connecting flight, but was more than adequate. We plan to return to Seattle in 2 years for a proper visit to explore the city itself and think we will stay at the Cedarbrook once again!\n\nReview 47:\nOur family all met up and stayed here before our Family Reunion Cruise. It was so nice to have the community room to congregrate in and plan our day. And having the snacks on hand was WONDERFUL! Having the shuttle available was great. Our group was comprised of children, senior citizens,and this place was perfect for our accommodations. I can't wait to return to Seattle, to stay here again.\n\nReview 48:\nWe stop hear strait from the airport after a 9 1/2 hour flight from London, And wot a delight all the staff could not have been nicer. I would not hesitate to stay here again if we come back to Seattle.\n\nReview 49:\nIf you want to feel taken care of in a royal fashion, this is the place to come. Gorgeous setting,wonderful service, and gourmet food. What a delight! From check-in to check-out the staff is friendly and so accomodating. Rooms are comfortable and common spaces, including lounges(with snack food provided) are terrific. Setting is truly beautiful with lush vegetation. We went with 3 generations of family and everyone was happy.\n\nReview 50:\nThis is a wonderful property. Close to the airport but the feeling is that you are at a remote location. The service is wonderful. Comfortable beds and the snacks are a great touch. The morning breakfast is a delight.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 23698, "query_start_index": 23700, "query_end_index": 23700, "truncation_seperator": "... 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{"id": "623893", "pid": "623893", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOne night stay. Understaffed-only one person on the desk.. Room safe did not work. Terrible elevators-extremely slow & cramped.Breakfast meager with very poor coffee & juice. Bed very uncomfortable. Won't be back.\n\nReview 2:\nI had a very annoying experience here. I had booked the hotel in August and had email conversation with staff about getting a room with a good view - which was confirmed. When we arrived in October they had since then taken a group booking, overbooked the hotel and moved us to another lesser hotel for one night. It was one of the worst starts to a holiday I have had. If the replacement hotel had been nice I could have got over it, but it wasn't. So I can't recommend this place even though I have to admit is was otherwise very nice.\n\nReview 3:\nReally nice staff friendly and helpful at all times. The hotel is attractive and pleasant , our room (34) was a reasonable size, clean and bright. The roof terrace was an enjoyable additional facility. Location was good, only 100 yds from the Mero.\n\nReview 4:\nStayed here for new years eve and into the new year. This small hotel was tastefully decorated for the festivities in the lobby, which stretched round open plan into the bar and dining area The room was also nicely turned out with a walk in shower and efective double glazing, the only downside was the lack of air con ( turned of for the winter!) which, as the traffic noise stopped you leaving the window open, meant for a rather warm night. Not centrally located but 100m from the metro (very effective and cheap), so sightseeing around the city was no problem. Bar closed at 1am on new years eve which seemed strange as it was busy, but never the less enjoyed our stay there.\n\nReview 5:\nThis hotel was very nice and met our budget nicely. We had to walk, cab or metro to most hot spots but that is what we were looking for. The room was very nice and clean. The hotel lobby and roof deck bars were very cool. When we got back to the hotel each night we planned to go to the room but ended up having a drink there before going to the room each evening. The roof deck is awesome.\n\nReview 6:\nConfriming what others have said that Villa Emilia is a perfect place to stay to enjoy a visit to Barcelona. The location is very convenient to the bus from the airport, the metro and just walking on Gran Via. The staff are all very helpful and friendly. Make sure to enjoy the terrace in the afternoon. I would highly recommend the restaurant for those evenings when you want to quiet dinner with some nice jazz. Because of the weather, I ate at the restaurant two or the three nights I was there.\n\nReview 7:\nJust returned from our trip to Barcelona where we stayed for 3 nights at Villa Emilia. It was the perfect spot from which to explore Barcelona. 10 minute walk to La Rambla, La Pedrera and a minute walk away from the Metro station which takes you to the beach in 15 mins. The aerobus from the airport also stopped almost at the end of the road which was so convenient! The hotel staff were extremely friendly and helpful, including the cleaning staff, who showed us to our room. The hotel is small but beautifully decorated and in a nice quiet location. Our room was clean and comfortable, with a gorgeous bathroom. A very good standard for the price. The breakfast was lovely and we also enjoyed the free coffee and croisants in the afternoon. Bar had a good atmosphere and served excellent cocktails - would definitely had made more use of the roof terrace if visiting in the summer as looked the perfect place to unwind. Only downside was two single beds pushed together to make a double but they were so comforable it made up for it. Would definitely recommend to couples on a break to Barcelona!\n\nReview 8:\nVictor Lyness. Spent a wonderful 4 nights at this hotel. As soon as we stepped into the lobby we were impressed with the modern decor, aromatic smells and the helpfullness of the staff. Our room was quite large and had most of the amenities you would expect with the exception of tea or coffee making facilities. Breakfast in the the morning was varied and delivered with good natured aplomb by a very efficent staff. Location of the hotel is superb being far enough out of the city to be quite quit yet very close to the Metro to allow you to explore fascinating Barcelona. We shall return.\n\nReview 9:\nThis hotel is about 2 years old. It is ideally situated within an 8- 10 minute walk from Plaza Espanya and 2 minutes to the subway. Villa Emilia is in a quiet neighborhood about a 15 minute walk from Las Ramblas but it is much quieter, less touristy and (I'm told) far safer. The English speaking staff was extremely polite and helpful. The hotel itself is very modern and chic. Perhaps too chic for this American hick. But the boutique size of the hotel makes it warm and welcoming. Very nice terrace bar with a cool view on the roof. Very highly recommended for the price.\n\nReview 10:\nWe stayed here for 3 nights for what was my first trip to Barcelona and have nothing to complain about. The hotel is friendly, clean and modern with a completely relaxed atmosphere. The rooms were lovely, the shower powerful and the buffet breakfast a lovely way to start the day. Staying here helped contribute towards a fantastic trip and the location is perfect to see all the treats Barcelona has to offer. It is close enough if you fancy a nice walk to the Las Ramblas area but a stones through from the (extremely efficient) underground system if you would rather travel that way. All in all a fabulous experience.\n\nReview 11:\nVilla Emilia is a wonderful retreat in Barcelona. It is near enough to the city center and old town to be convenient, but far enough away from The Ramblas to have a neighborhood charm. The room was spacious, comfortable, and quiet. Plus, the Metro stop was right around the corner. I spent hours trying to find the right hotel for our stay in Barcelona, and I can't be more pleased that we ended up with Villa Emilia. It has the feel of a boutique hotel, but was still a value considering how expensive other hotels were during our travel dates.\n\nReview 12:\nWe booked into Villa Emilia after reading the trip adviser reviews - and we were not disappointed! It is everything that the other reviews have said. Great location - at a metro stop and a walkable distance to both Placa de Catalunya and the majic fountains... Trendy boutique style. Had complimentary coffee on arrival and found the staff most helpful. Would go back again tomorrow... if only!\n\nReview 13:\nAfter e mails & phone calls confirming adjoining rooms(parents& kids) arrived with kids for city stay here on recommendation by tripadvisor ratings. Room request completely ignored and assurances of swift remedies complete hot air . Checked out after one night despite offer of free night which was subsequently charged for without our authorisation and is now in dispute with Visa. Our problem aside -small cramped rooms with no outlook whatsoever. Restaurant v mediocre and foyer /reception area trying to double up as a bar. When we made our points to the manager he responded by telling us that he was in the process of sacksacking the reception staff for incompetence - great to know when they just ruined a family trip! The idea of this place being described as either 4 star or 'boutique hotel ' could only exist in the minds of the proprietor ! He must have little experience of either.\n\nReview 14:\nAs in the title... Good vibrations there, the roof terasse is very interesting as well. The only down side: noise. This is not a 5 star building and you can here what is going on the corridor and other rooms. Other than this, pretty clean and well appointed.\n\nReview 15:\nGood location. Immaculate rooms. Liked computer access. Coffee and pastries were a nice afternoon treat. The bar and piano music were also great.\n\nReview 16:\nWe stayed at Villa Emilia for four days while on holiday with friends. The hotel is stylish and brand new . Very modern , super clean , excellent service . Helpful stuff . The rooms are very spacious and beds very comfortable . The breakfast (included in price ) was phenomenal .Cheeses , sausages, , breads, pastries and hams , juices , and coffee . Also - caviar and champagne - need I say more ?? There is a good bar as well in the hotel . Zinc bar which is very good and also has a resident pianist . We booked through the hotel website which worked out cheaper . I would recommend this hotel to everyone going to Barcelona .\n\nReview 17:\nStayed here on Trip Advisor reviews and agree with most of the comments: particularly good service on the reception; clean, attractively modern rooms and public areas, good location and nice rooftop bar for evening drinks, small Spa shop opposite for basic needs and near to metro. Good and quick laundry service. Good for someone on business or sightseeing. One or two quibbles: the bathroom looked fantastic and the towels were super, but because of the design it was impossible to shower without flooding the whole room; bedside lights were too weak and low to read by. Small things but sufficiently annoying to make it uncomfortable to stay for more than one or two nights. However these were all in the design of the rooms, not in the service, which was very good.\n\nReview 18:\nBeautiful rooms. Spacious, modern and clean. Breakfast is great. Well assorted and with some local products. Good location near the subway, you 'll be on the ramblas in 10 minutes. Staff is friendly. The hotel has nice deck on the roof that I expect to be very pleasant on warm evenings. Truly an excellent hotel\n\nReview 19:\nMuch as already been stated before but here it goes: Rooms were nice, adequate space, modern design. Really enjoyed the breakfast and the additional afternoon coffee break. Staff was very very friendly. Location was also ideal, relatively quiet urban neighbourhood, only 2 metrostops from the city centre.\n\nReview 20:\nThis is a small but cool hotel with excellent accommodations, fabulous breakfast, terrific roof-top bar and polite and helpful staff. We even thought the bathroom was neat. The location is a short walk to Las Ramblas which is the centre of Barcelona's tourism. It was our first destination of our 10 city tour of Spain and set the standard for a wonderful time in Spain.\n\nReview 21:\nthank u trip advisor.what a great find.lovely hotel and very welcoming.150 euros inclusive of breakfast for all three of us.and extra bed for my 7 year old.good rate barcelona is one expensive city!found it very difficult to get hotels in my budget.decent location not perfect if u like to walk everywhere like us.we had to walk for 20to 30 min to reach catulunya square to take for the bus turistic.though wiyh the great weather it wasn;t difficult.the rooms were really nice.bathroom toileteries were simply wonderfulvery lively in the evenings the bar is very popular.there is a supermarket opposite the hotel,and some nice eateries and nice gelato too right next door.they didnt even charge us when once we called india from the reception.must stay!\n\nReview 22:\nFantastic hotel, just a 15 min walk from the centre and just a 2min walk from the nearest metro (rocafort). Staff were very pleasant made us cocktails to order. We were handed oodles of maps and guides on check-in together with free internet access for the duration of our stay. The free pastries & coffee daily (17:00 - 18:00) was a real trip after lots of sightseeing. We had dinner in the hotel resturant (Zinc Bar) again amazingly attentive staff, food was outstanding to, as was the choice of wine. The roof terrace was amazing, although we were there during the freak snow storms so didn't get chance to have enjoy the outdoor space, but can imagine its quite a gem during the warmer months. Although we've only just return we've thinking about returning in the summer, and I'd definately look to stay at Villa Emilia again.\n\nReview 23:\nIt was a great location in a very walkable city. If you like to stay away from the tourist traffic, but have access to all of the good stuff this is a great location for you ... The Villa Emilia is clean, modern and a top rate boutique hotel. Without reservation I would give this hotel 5-stars!\n\nReview 24:\nVilla Emilia is just great! I found it through Trip Advisor and for once found somewhere that lived up to the reviews. I stayed here with my mum for 4 days and we really had a fantastic time. One evening we ate in the restaurant and the meal was delicious. Our room was lovely - large and airy and at the back of the hotel so very quiet as well. We loved the roof top terrace bar and on our last evening came back to our room to find a scroll tied with ribbon inviting us to watch the world cup semi-final at the roof bar. Which we did so with some cava, delicious nibbles and lots of very very happy Spaniards - a perfect end to a great holiday!! I can't recommend Villa Emilia enough - its certainly one of the best hotels I've ever stayed in.\n\nReview 25:\nThis fairly new hotel is well appointed with very nice, modern rooms which are wi-fi accessible. They also have two computers for free use by all patrons. The breakfast is well worth the extra money. It is close to a subway stop and in a lovely part of Barcelona. We stayed 3 nights before our cruise and then booked another night when we returned.\n\nReview 26:\nThe trip-advisor score for this hotel is absolutely justified. We had a terrific weekend. The hotel is clean and stylish, with a very friendly staff. The breakfast was excellent. You can even have a glass of sparkling wine along with the delicious ham, for free. The Metro station is just 1 minute away. We absolutely recommend Villa Emilia!\n\nReview 27:\nAgree with previous reviewers that this is an excellent place to stay . Outstanding features were the friendliness of the staff and good value and quality food. We had some difficulty locating restaurants that were open or served before 9pm to eat at in the locality so chose to eat at the hotel restaurant on 3/4 nights . The Argentine steak was particularly good.Breakfast is ample but expensive if you only want a croissant and coffee- these are readily obtainable nearby. The decor is contemporary . Only down sides were the shower leaks all over the floor as it is open ended. Also it was too heated on the first floor where tea is served in the afternoon. Parking is readily available nearby in underground car parks but relatively expensive at 19 euro/day or even part day. Visted Montserrat which is a beautiful location but rather touristy.\n\nReview 28:\nReally great hotel! Very trendy bar and restaurant area when you enter the hotel with good food and reasonable prices for Barcelona. Very friendly and helpful staff. Great choice at breakfast! Rooms are very modern and clean with nice touches - really cool bathrooms with nice powerful shower, plenty of natural light in the rooms. I agree that the beds are slightly too firm but they still do the job. Nice roof terrace and you get complimentary internet access with free coffee and pastries late each afternoon!! Location is also very good - two stops out on the metro and the local neighbourhood is very good for Barcelona - never felt threatened and you can walk into the city in around 20 minutes if you want. Also just down the road from the aerobus stop to/from the airport. You definitely will not regret staying at this hotel!\n\nReview 29:\nGreat hotel with easy access to the metro. The staff is very helpful and friendly. There is a lovely scent to the hotel lobby when you walk in from a long day of seeing the sights of Barcelona, you feel at home. The rooms are a good size and very clean. The breakfast that they offer at the hotel is a great way to start off your day. I highly recommended it. And on some evenings they have live music in the bar area. Its a great place to just unwind from the day and listen to some great music. We absolutely loved the hotel and would definitely stay here again.\n\nReview 30:\nI stayed there with my 12 years old daughter for a week and we enjoyed the friendly staff, its good location (close to the Rocafort metro station) and clean room. The room and bathroom were always clean and smelled fresh. Excellent toiletries (soap, shampoo...) and nice patio on the roof. Breakfast is very good as well. We stayed on a relatively hot week, and it was somewhat annoying that elevators and corridors were not air conditioned (no problem in the room and public areas like lobby and dining area), but this is probably the only issue I can recall. Also it was nice to have complementary internet connection and afternoon coffee break, although you'd better spend the time visiting Barcelona...\n\nReview 31:\nWe stayed at this hotel for a long weekend for our wedding anniversary. We'd been to Barcelona 4 yeasr before so we already had a list of places we wanted to cover. I can only repeat what many people have said about this hotel. The good points: Wonderfully clean, contemporary designed rooms. Very friendly staff htroughout the hotel. Free tea/coffee and croissants on the first floor from 5-7 pm. Piano-player every Fri/Sat/Sun evening in the Zinc bar. An excellent roof terrace (bar wasn't open when we were there but drinks could be taken up). Great location (right next to metro). Free Access to internet. The bad points: Zinc bar- we dined here once and found it oevrpriced, a cheeseboard for 20 euros!!!. We would definitely return to this lovely hotel.\n\nReview 32:\nA little away from the central action, this is a little gem of a hotel. With modern, clean rooms, this hotel makes for a great stay in Barcelona. The neighborhood is residential and pretty quiet, but the Rocafort metro stop is only a short block away. Needless to stay, the metro system in Barcelona is amazing and you can be in the old town in less than 10 minutes. But there are also great food options nearby. We found a great tapas place a few blocks away (Lolita) and a pizza place even closer. The internet is super. I had to work from the hotel for a couple of days and it was fine. Friendly staff. Highly recommend!\n\nReview 33:\nThe price was $117/day with tax, but without breakfast on bookings.com. The room was large, with modern decoration. The front desk staff was attentive and helpful and performed beyond expectations. The hotel is a half block from the Rocofort Metro stop, and within walking distance of the Placa Catalunya and the old city. There are many small restaurants in the neighborhood for breakfast; the hotel charges 13 euros per person per night. There was a dispute with the bill which was resolved fairly and promptly. I booked the Villia Emilia because of the outstanding Trip Advisor reviews which are deserved. Stay here!\n\nReview 34:\nStayed here for 3 nights in November. Great hotel, rooms on the small side but very clean everything you need. Staff friendly and helpful. Lovely relaxing bar, ate in the hotel a few times and food was very good and not too expensive. For us the location was great, few mins walk to the metro. Would book this hotel again for our next trip to Barcelona!\n\nReview 35:\nWe were eleven people in four rooms and all of them were very nice and clean. All the staff was very friendly and helpful and the whole atmosphere is family-like. I can recommend it very much!\n\nReview 36:\nThe Staff of Villa Emilia were friendly and accomodating, arriving on the early flight was no issue, our room was ready. We were asked what the occasion of our stay was for, saying \"Birthday\" resulted in recieving a voucher for drinks at the bar during our stay. we asked for recommendations on restaurants and all 3 were fantastic and reasonably priced. We paid for breakfast on arrival for the 3 mornings with a discount and it was well worth it. we will return to the hotel.\n\nReview 37:\nBeautiful and comfortable room, immaculately clean and spacious. Villa Emilia staff were all friendly and helpful; Cecil who we talked with most often was a sweetheart, always smiling and always helpful whether it was figuring out internet service or calling for a taxi to the airport. As advised thru Trip Advisor, we asked for a room ending in 2 or 8 - the corner/larger rooms. We were given room 58 which is the one shown on the hotel web site, and it was perfect. It was also sound-proof; there was some noise outside, but once our door was closed, total silence! Breakfast was very high quality, lots of meats, cheese and fruit, variety of bread, and of course cappucino. There is also a rooftop/terrasa bar which was delightful for evening relaxation. This was a wonderful location, somewhat away from all the busy-ness of Las Ramblas, but within walking distance - and public transportation to anywhere was very easy to figure out. Yes we loved Villa Emilia and will stay there next time in Barcelona!\n\nReview 38:\nWe had a wonderful time during our week long stay at Villa Emillia. Large room. Great service. We plan to stay here again on our next visit.\n\nReview 39:\nNice, modern hotel. We did not eat at the hotel since the prices were quite high. The staff although nice, were not overly friendly.\n\nReview 40:\nThe hotel is located in a quiet area of Barcelona, you'll have none of the la Ramla buzz outside the door. It is however closely located to the Rocafor tube station which gets you pretty much anywhere.The beds are quite hard, the room is adequately equipped and the breakfast (although a surcharge) is beautiful. The roof terrace is cool and an oasis in the summer heat.\n\nReview 41:\nNice hotel with a nice roof terrace..really friendly all the staff.Unique atmosphere,really elegant and sophisticate.I would aspect more from the food..poor presented and basic quality..didn't impressed me at all..let's compare it to our English country side pub...that's not bad at all..but miles away from the London standard..again I would suggest some training to Paris or London.But I loved this hotel as overall experience.\n\nReview 42:\nGreat Location less than 1 mins walk to Metro station and on the L1 Red line. ( The most important Line for Metro). If you want to go to Plaza Espana it is only less than 7 minutes walk. The finishing for the hotel is great...not only looks good but choosing good product. All the front desk and restaurant /housekeeping staff which I dealt with are very helpful. I stayed there from Dec 28-Jan1st 2010 as the hotel delivered more than I expected services so I stayed with them again (Jan 7-10th)after my trip from Madrid. The only improvement I suggest to the management is upgrade the Wifi Services speed (is free but a bit slow). There are many hotels for you to choose in Barcelona but for the service, price, location which you can get from this hotel, you will not be disappointed.\n\nReview 43:\nEternally smiling staff and a hip, comfortable feel that I just can't explain! I would definitely stay here again. Pros: Very friendly and knowledgeable staff, trendy but not over-done design, cozy roof-top terrace, very clean, great A/C, 1 block from metro, outside the tourist zones but still close to so much, GREAT value for money. Cons: Outside the tourist zones (a good thing for me), bar food was a bit expensive.\n\nReview 44:\nI agree with all other posts. This is a great hotel and allows you to get away from the action and chaos of the Rambla and Gotic. Hotel is a short walk to the MAgic Fountains, which is a must see at Plaza Espanya, 5 min walk. Also, nice Mexican Rst down the srteet on Grand Via Catalyuna. Had a great stay despite cost of Euro.\n\nReview 45:\nRoom was great, bathroom spotless, staff was very helpful and friendly. The hotel was close to Metro and other modes of transportation. The Buffet Breakfast gave us lots of choices.\n\nReview 46:\nHotel Villa Emilia - \"a good place to stay in Barcelona\" We found this hotel on Tripadvisor and it proved to be an excellent choice. The rooms were very well finished and even though we had an outside room, we didn't find the traffic noise obtrusive as the double glazing was excellent and the air conditioning was very effective. Some of the best bits of the hotel were: the roof terrace was a gorgeous place to sit and relax with a drink; the free coffee and pastries from 5-7pm each day were very welcoming after a hard days sightseeing; free wi-fi in the bedroom as well as 2 free computers for guest use; very close to Rocafort Metro station which meant getting around was very straightforward; friendly and helpful hotel staff. The only downside of the hotel was their food prices which we didn't find to be good value and we ended up eating out every night. Also, great wee bar and cafe across the square called Cafe Diamant\u00e9 where the staff were some of the nicest people you could wish to meet and the prices were very reasonable. Overall, a lovely hotel which we would definitely use again.\n\nReview 47:\nFound this hotel via good reviews from trip advisor and have to say that we were not disappointed. The hotel is very clean,modern also the staff are friendly and welcoming. Rooms to a high standard and the breakfast is also excellent with bubbly if you want it. So easy to travel as the metro is so close. For travelling around a Barcelona Card is a good idea.\n\nReview 48:\nWe stayed at the Villa Emilia with a couple of friends for 3 nights in early March 2011. The hotel was probably the nicest one we have stayed in. Lovely throughout from the bedrooms to the Zinc bar and especially the roof terrace which I should imagine would be even better on a warm evening. Loads of food choice at breakfast. The staff were courteous and very friendly and helpful (especially Pablo on the bar, the gentleman on Reception when we arrived/left and the young waitress who was working on our last evening/finalmorning. We would definitely recommend this as a place to stay in Barcelona. The hotel is located close to the metro and is a couple of stops from Las Ramblas. We will definitely be booking to go again. Thank you to all at Villa Emilia for making our trip so enjoyable.\n\nReview 49:\nhote emillal villa is very pleasant helpful staff, rooms too small\n\nReview 50:\nVA is a very nice hotel - nice design, music and a very cozy bar on the roof top! We stayed for 4 nights and it was a very pleasant stay. Free wi-fi, breakfast included and a very helpful staff! The rooms are large, clean and modern flatscreen (and on top of that a nice minibar)! The only minor thing was that the bed was too hard for my taste .... The breakfast buffet was also a nice surprize - almost everything you could desire and Cava (spanish champagne) as well! Would definately come back - if value for money is right as it sure was this time!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26841, "query_start_index": 26843, "query_end_index": 26843, "truncation_seperator": "... 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{"id": "93569", "pid": "93569", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nTr\u8305s bon s\u8305jour \u813f NYC\n\nReview 2:\nit all depends I can well understand why so many love this hotel; it's beautiful and location is great. But we had a foul-up with our prepaid reservations; not all the hotel's fault I think, but they did precious little to clear it up,all the while assuring us it would be OK. On our 4th and last day we did a morning's investigation and legwork ourselves to get to the bottom of it; if not we would have ended up paying for the room twice. I almost died laughing when they told me when I got back WE finally cleared up your reservation! As for the rooms, I'm sure they're fine on the 17th floor facing the street, but our 5th floor room right over the central air conditioning unit was not . To sum up, not every stay here is going to be great.\n\nReview 3:\nNot so great I do not think this hotel deserves the rave reviews that it has received. The rooms are small and mediocre and the service is substandard. First and foremost, the road the hotel was on was closed. This may not seem like a big deal, but in the TImes Square area, it can literally take 45 minutes to go around the block. Therefore, not knowing the road was closed added more than 45 minutes to our trip. In addition, there was no way to drop people or luggage off in front of the hotel. What is most upsetting about this is that the hotel admittedly did nothing to notify its guests when it knew of the road closing at least 24 hours in advance (ie emails or posting notification on its website). We never saw a door man or porter in the hotel. When we upset our frustrations, the management simply stated they we sorry we felt that way.If you are looking for a relatively inexpensive hotel this is okay, but there are much better places at similar rates in NYC\n\nReview 4:\nHated it! I was looking at reviews of hotels in Chicago and somehow followed a link to a review of the Belvedere in NY. As I read the review I recognized the lobby and rooms from the pictures on line. My mom and I stayed there back in 05 for one night while we were in town to see Mamma Mia. We absolutely HATED the hotel. The location was good, steps away from the Times Square area and an easy walk to the theatre... so if location is of prime concern to you, the Belvedere will do. However... the rooms were ridiculously small and dark, the beds were hard and uncomfortable, the view from the window was the back of the neighbouring buildings. We honestly hated the place, but it served the purpose for our one night in NY. We did travel to NY again in 07 and stayed at the Afffinia - a much better stay, slightly different location (see my review on Affinia). My one caveat is that maybe the Belvedere has upgraded their rooms since 05, but beware...!\n\nReview 5:\nLoved the Belvedere My husband and I stayed at the Belvedere Hotel for six nights. We were pleasantly surprised at how nice this hotel was. We had a corner room on the 17th floor which was more than spacious for NYC. The staff and everyone else we dealt with were very pleasant. We traveled with two other couples that had teenagers or young adults that also had rooms at the Belvedere that were completely satisfied. It is a great location and close to Times Square. I would recommend this hotel to all my friends.\n\nReview 6:\nJust Terrible... Stayed here for 2 nights, found a good online deal. Should of spent a extra few dollars and stayed somewhere else. The room was small, the elevators were tiny 3-4 people with no bags, the hallways were narrow. After being out of the room all day came back to a freezing room, house keeping had left window open, it was 20F outside. They advertise they have a cafe' and lounge however the cafe seems to never be open and to get to the loung you have to walk around the block; at 12:30am we were pushed out of the lounge because they were closing. The staff was your average We dont want to be here types. Just all in all a bad experience.\n\nReview 7:\nOnly stay here for the location Well im absoluty gutted, just got back from the New York after staying at this hotel. Well the room was big but beds were so noisy when you moved on them. The noise from out side so so loud woke us up many a time in a night. As for the checking in. What they don't mention is they put a hold of $300 on your credit card untill you check out. This is NOT explained on check in and on their website. I needed this money on my card and they would not release the funds. I asked them what shall i do for money and i quote one of the managers comments  can you play music? as you could busk!!!!! No customer service when asked about changing room was told you got a good rate so thats why you got an older room. Do not stay at this hotel. The location is worth one * alone.\n\nReview 8:\nBelvedere Blues We were very disappointed with our experience at the Belvedere. It simply does not match up with the write-up on the Internet. We originally reserved a King room, which was confirmed. When we arrived we were told that we had been downgraded and our rate had been reduced by a paltry $10. Our room was substandard and tired, and did not meet our expectations at all. The door lock did not work, we were unable to watch most channels on the TV due to static interference, and the window fell out when I attempted to close it. The staff on the front desk tried hard enough, but they appeared overworked, stressed and tired. We moved to a different hotel and our experience was altogether far superior. I filled in their feedback form and did not even receive an acknowledgement, which indicates that the management doesn\u9225\u6a9b care. I would not recommend this hotel to anyone.\n\nReview 9:\nGreat Hotel Myself and my two sisters stayed in the Belevdere and found it was ideal not only the hotel itself but the staff were great and ideally located. I would highly recommend this hotel and when I go back to NY in November I intend on staying there again.\n\nReview 10:\nCan't wait to go back We just got back from a girl's week-end inNYC. We stayed at the Belvedere (3 rooms)and everyone was more than satisfied. Therooms were clean and spacious. The hotelpersonnel were very helpful and friendly. Wewere able to walk to the theatre and NBCstudios, and Central Park. We had a blast andcan't wait to go back. Thank you Belvedere!\n\nReview 11:\nGreat price, location, service! The Hotel Belvedere was exactly what we had hoped for and more! We were in a great location and walking distance from everything. The staff was very friendly and courteous. The rooms weren't fancy but they were comfortable and served their purpose. If we make it back to NYC we will definately stay at the Belvedere again!\n\nReview 12:\nA good choice of hotel!! We stayed at The Belvedere in March and were a bit worried because of the mixed reviews but it was a lot better than we expected. Initially we were on the 5th floor and because we were at the back of the hotel it was really quiet at night. When a High School Group checked in they were quite noisy so we asked to move and we were put on the 12th floor. The room was fine with nice comfy beds and a decent bathroom.All the staff were really friendly and helpful, particularly Chris the Concierge who had lots of local knowledge.The location of the hotel was great, within walking/subway distance of all main attractions. Especially good if you have school age children as we did. We would definitely stay at the Belvedere again.\n\nReview 13:\nDissappointed I booked this hotel as a result of reading the reviews on this web site and I was dissappointed.I booked the hotel through the hotels own website at $1200 for 4 nights and I choose to stay in a Superior room at the cost of $50 a night extra.However when I arrived we were given one of the smallest rooms.I went to the front desk and I was told all the rooms were the same size and that they had no superior rooms.They told me the reason I had paid $50 extra was to guarantee the bed allocation (2 doubles)I did nt mind what beds we had but I thought the room would have been bigger,(it looked bigger on the website).The hotel is very central and clean but for the price we paid I think we would have better elsewhere.\n\nReview 14:\nWonderful staff-big rooms I stayed at this Hotel 2/7-2/10 because of the great reviews on this site-and I am so glad I did-Everything about our stay was wonderful. nice, clean, big rooms and good price. Breakfast Buffet fit for a Queen. Very nice, helpful staff. Quiet, Great Location within walking distance to all the action, warm and cozy after a long day of fun in NYC. I can't say enough good things about The Belvedere I highly recommend this wonderful Hotel. and I will be back.\n\nReview 15:\nArrive early or else... My partner  I booked a room confirmed with a credit card at the Belvedere. We were sailing with friends on the QM2 the next day, and the hotel is only several blocks away from the dock. After a late flight and long cab ride from the airport we arrived to find out that they had no rooms available! We were offered a room at their sister hotel 40 blocks north and cash for cab fare to get there. No explanation was ever given as to why the guaranteed room was given away, and we wonder if we'd never shown up if our credit card would still have been billed. Thanks to our generous friends who doubled up in someone else's room and gave us theirs, we did not have to travel farther away. The desk clerk told us he couldn't comp the rooms, but he did reduce the rate on both of them. The hotel itself was okay for NYC, but they need to get their reservation difficulties solved. Because of this hassle I doubt we'd stay there again.\n\nReview 16:\nNot a Gem This hotel was a dump. The staff was friendly and helpful, but the hotel is old and worn out. The rooms are tiny and the hallways were so hot!We had to move rooms because the in-window air conditioning(yes, that's how old it is) had no blind, so your options were waking up at the crack of dawn to the sun or sweating to death. We chose sweating the first night and then asked if to move to a room with a blind, which were able to do, otherwise, I would have demanded my money back. The coffee shop doesn't open until 7am, there is no actual restaurant on premises, even though it states there is, it is attached to a Brazilian Steakhouse, but you have to walk around the block to get to it?? I took my mother to NYC for the first time in her life and wanted to be near the touristy attractions, Rock Ctr, Times Sq.etc. I paid over $600 for 2 nights (all other hotels were the same price)and it was a total waste of money. The pictures on Expedia were completely deceiving, I will never stay at a non-chain hotel again.\n\nReview 17:\nGood location, poor hotel. The only reason stopping me from giving this hotel 1 star was that the service was excellent when we arrived, the guy took our suitcases and within 5 minutes we were checked in. The room however was very, very basic, it was a room for three people but there were only two cups, there were plates for food but no knives or forks, the room we stayed in was very dark and dull, even with all the lights on it was dull. We had to go to reception twice because the toilet overflowed. The bathroom was very small, the kitchen area would only fit one person at a time. The hotel is pretty close to Times Square but the view from the hotel room was terrible. Also, the taxi drivers had no idea where this hotel was and if you didn't have you room card handy to show them you were screwed.It is beyond me how anyone could give this hotel more than two stars.\n\nReview 18:\ngreat hotel Was in NYC in Oct and stayed at the Belvedere with two other friends, we had a great time and a lovely hotel close to everything. The staff was just great. When we got to our room we noticed we needed more towels called the front desk with our request with in 5 min towels where there, soon after the front desk called to make sure we had gotten our towels. I can say enough about this hotel, will stay here again and so should you..\n\nReview 19:\nBeware, the hotel overbooks and will bump your room I had a prepaid reservation at the Belvedere Hotel, and when I arrived, they informed me that they accidently overbooked their rooms, and that they made a courtesy reservation at one of their sister hotels 15 blocks away. However, they told me that I would have to pay for a room at the Park Central Hotel, which was $250 ( $112 more than what i was paying at Belvedere.) I was so upset, they did not seem to care. They gave me a $5 bill for the taxi ride, that was it. When I arrived at the Park Central, they told me their rooms were $299. I had to fight with them too. It was aweful.I had stayed at Belvedere once before and it was ok, but after this trip, I will never go back again. There were a few others that they had done this to, I was not the only one. Many people were very upset this past Saturday night. It was clearly the worst customer service experience that I have ever had in my life.\n\nReview 20:\naverage price, average stay We stayed for two nights at the Belvedere on 2/29-2/30. The room was okay, the view was nice, but the hotel was very noisy at night. The hotel staff were at best okay. The service in the cafe was mediocre. The front desk staff were barely awake. I suppose you get what you pay for.\n\nReview 21:\nNever again We just returned from our stay at the Belvedere Hotel in NY and I swear right here and now that we will never return. The staff was consistently rude throughout our stay. The bed was uncomfortable. The bathroom was about the size of a matchbox. Everytime we wanted to take the elevator, we would have to wait at least 10 or 15 minutes for it to get to our floor. There were never enough towels - if you could even call them towels, they were so small! All in all, it was a terrible stay and I do NOT recommend it.\n\nReview 22:\nok but....... stayed here with a group of girlfriends. The rooms were clean and a reasonable size for New York. Our bathroom was very tired and the bath taps were hanging off the wall. The mastic around the bath was in need of replacement (quite dirty)..The staff were excellent. The concierge desk was very helpful with the exception of one girl who couldn't be bothered.Stayed at the Roosevelt last time and preferred the hotel and location but the staff were less friendly. (We couldn't get the accommodation this trip)Would I stay here again, probably not.The Mexican restaurant a couple of doors away was very good. Great Margaitas and very good food at reasonable prices.\n\nReview 23:\nLoved the Belvedere Stayed at the Belvedere 3 days prior to a cruise. It was in a great location near theatre, Times Square and other attractions. It was nice to have a kitchenette to prepare snacks and light meals. Bell staff very promptly delivered our luggage to the room after check in. Front desk was very helpful and fast. Felt safe in this location. The only downside that we had was even though we were there in January, the weather was extremely warm and even sleeping with the window open the room was still warm. We never could find an air conditioner to turn on. After calling the front desk to inqure about this, they said someone would come right up and put an air conditioner in the window since our room didn't have one. We told them we were getting ready to check out so that wasn't necessary. Like I said, this was only minor, everything else was great.\n\nReview 24:\nnew favorite hotel in theatre district I found this hotel perfect for my needs--good area, large enough room, clean, friendly staff, not ridiculously expensive. I even had a view--which is not often the case in less expensive New York Hotels. I booked an Executive double double and it was nicely renovated, and felt fresh. Perfect for going to plays, taking the subway , and finding good resturants close by.\n\nReview 25:\nThe Bush Leagues in Midtown A major corporate client of the hotel had made my reservations. The hotel provided written assurances, including a confirmation number that the type of room that I needed in order to complete my business would be available. When I arrived, after a long flight, I was told in no uncertain terms that the room was not available, that regardless of the confirmation number and assurances, all of the rooms of the kind that I had been guaranteed were taken. Frankly, the smugness, and the don't care attitude of the front desk staff were insufferable. The room that I finally got, near the service elevator, was barely functional. The porcelain on the sink was cracked. There was no safe ledge for the curling iron. The room was unduly cold with no means to adjust the temperature. In an era of business travelers, the room had no desk but only a small chest of drawers -- no cut-out space for legs -- that I had to use for my laptop. In short, stay elsewhere. The quality of the room and the quality of the service are truly bush league and unworthy of Midtown Manhattan.\n\nReview 26:\nThe Belvedere is a great hotel The Belvedere is a great hotel and a great value in NYC. You can't beat what you get for the price. It is in a great location, close to Times Square, theaters, and Restaurant Row. It is an easy walk to Rockefeller Plaza, Madison Avenue and Central Park. And it is close to the subway for going downtown.Our room was very nice, and everything seemed quite new. And it was great having a fridge and microwave for drinks, snacks and leftovers.And, we couldn't believe the terrific buffet breakfast every morning. Be sure to ask about special packages that include breakfast when you reserve.\n\nReview 27:\nService?! Spent a total of 5 nights at The Belvedere from the 28th of Sept. to the 3rd of Oct. Though the location of the hotel is great (just a couple of blocks from Times Square and the Broadway shows) the service is just not up to it. The people there where always unhelpful and at every question we posed them they always answered as if we were bothering them with nuisance. Furthermore they lost a bottle of champagne a friend of ours had left for us. The concierge first doubted that the bottle had ever been given to them for us, and only after a call from our firend they agreed in replacing the lost bottle. To our disappointment they replaced the bottle with a cheap $9.99 bottle! Its not a matter of money, but I think that every 4 star hotel in the world would have tried to make up to the mistake in a much better way. On the elevators: the elevatars ARE slow and always full. It is over all a fine hotel but I doubt I'll ever stay there for future NYC visits.\n\nReview 28:\nOK Stay! I love the location of the Belvedere hotel! Its two blocks from times square and close to everything! On the other hand we did not book a room on the refurbished floors, (our room was on the 14th floor) it was very outdated and the window was broken; we complained about it twice and it was finally fixed the day before we were leaving. On the positive side there is a deli that is on the corner street of the hotel opened 24 hours! Because I love New York the room didnt matter that much to me so I would stay here again on the refurbished floor that is! !\n\nReview 29:\nGreat deal, great location Great location, great prices. Rooms bigger than expected, friendly staff. Easy walk to Subway, theatre, and Times Square. Liked the coffee maker, mini fridge and laundry facilities. Stayed at several big hotels in the City- this is by far my favorite.\n\nReview 30:\nGreat location This place has the best location for the price in New York City. Very conviently located, lavish room, friendly staff. I would stay here again.\n\nReview 31:\nSo Close To Everything! This place was very welcoming --even at 10:30pm at night when we got in after being delayed 5 hours in Ottawa and Toronto. The staff was very helpful and kind, the lobbey very inviting--but the most joyful moment was entering a very clean, and cozy room with a mini-fridge and microwave to boot! I am a fanatic about clean bathrooms especially and I was very pleased soaking in the bath after a long day. New York is for walking, and this hotel is PERFECTLY LOCATED! To your right several blocks is the Air and Sea Intrepid Museum, and two blocks east is Times Square, Broadway; a couple more blocks and you are on Fifth Avenue. You are also just a short walk from ORSO a great Italian restaurant. My husband and I would walk everywhere--even the Empire States Building- and somehow getting 'home' for a quick rest was always easily done. This is the best value for money I have ever experienced!\n\nReview 32:\nGood But Not Great I have stayed at The Belvedere in New York for 1 night at this point and I have already been disapointed a couple of times. #1 This hotel appears to be a converted apartment building so the elevators are not an acceptable size for a hotel and there are only two elevators for all 16 floors and are extremely slow!!! #2 The first room that we were given was a newly renovated room that faced the street (front of hotel) ......BEWARE!!!!!!!! Last night we were awoken multiple times by the Fire Station at the intersection. The flashing lights were not a problem but the sirens and air horns used by the fire trucks were extremely loud (doing there job I guess)!!!! We heard these very loud sirens from our 14th floor room!!!! The worst part was that the Fire crews were called out multiple times so we were awoken everytime they left to respond!!!! Besides these problems the service is phanomenal and very quick!! !\n\nReview 33:\nLoved the Belvedere - Great Value My family stayed in 2 rooms at the Belvedere for a week in late May 2003. The location is great and the value for our dollar excellent in NYC. We ate breakfast frequently in the Olympic Diner around the corner on 8th Ave, loved 44 Southwest (Italian restaurant) on 9th Ave, were close to several subway lines, bus stops, and Grayline double decker tours. We walked to a Broadway play and Rockefeller Center, Theatre district, etc. The staff were friendly and cheerfully accommodated our needs. Beds comfortable. Some street noisy, sirens (unavoidable in NYC). No noise from the hotel guests.\n\nReview 34:\ngreat location for theater wife and I stayed here for one night, Feb. 28th and found it to be just perfect for getting to the theater and loads of restaurants on 9th ave. The hotel has had an on going renovation period. The room was comfortable and most importantly very clean. And the best of all was the very reasonable price we paid for the room. ($152). Another plus is that it is located on a comparetivly quite section of 48th street.\n\nReview 35:\nApology We stayed at the Belvedere in May 2005 and I posted a subsequent review on this Forum. We were more than pleased with the place, its facilities and the price. However, I had a minor issue with the attitude of one of the door staff. Everyone else were excellent as was the whole experience. As a result of my review and concern about the staff member the manager at the Belvedere telephoned me from New York to Staffordshire in the U.K. to say that he had read my Tripadvisor report and was dealing with it, as he felt that it was not acceptable behaviour by one of his staff. I found that service fantastic, to actually ring from the US to the UK.I just want to apologise to the management of the Belvedere for not posting this review earlier as I cannot get over how thorough they have been. Well done.Anyone visiting New York should give this hotel serious consideration it has everything going for it.\n\nReview 36:\nGreat stay at the Belvedere We have just returned from a fantastic five night stay at the belvedere! This was our second visit to new york and the hotel met all of our expectations. The staff were friendly and helpful, rooms were immaculate and location perfect, in walking distance to all shops and tourist attractions, such as central park where we got engaged during our stay! We requested a room on a high floor and we got just that, the 17th floor with amazing views overlooking new york city! Our room was very clean and spacious, big enough to store all of our shopping!!! We would without a doubt return to the belvedere!\n\nReview 37:\nPoliteness would help The staff need to learn about people skills and making sure the paying guest is happy. The staff were rude, when i asked them for a room change they simply refused and told me to live with it. i know i won't stay there again,\n\nReview 38:\nGood value and good location This is an excellently located Midtown hotel, based between 8th and 9th on W48th st. The rooms are a good size for the category this hotel falls in.If you want a quieter room ask for one at the back of the hotel, you'll avoid the early morning trash collection and kids arriving at the school across the street.Didn't have breakfast in the hotel. Only real gripe was the slow elevators. If you get a good rate then give the hotel a try.\n\nReview 39:\nSecond stay just as enjoyable. We had our second stay at the Belvedere and both stays were great. Rooms are nice and comfortable,clean, quiet  have microwave and refrigerator in the room. We had our 3 grand daughters and even tho a little crowded, our stay was worth it. The Hotel is close to everything, Times Square , Broadway shows with bus or subway service to anywhereyou might want to go. Rates are more than reasonable. We can't really find a negative on either of our trips. Will stay there everytime we go to NY. And also have recommended to several friends.\n\nReview 40:\nI never got my room! I notified the hotel ahead of time that I would be arriving late at night from a flight and they said no problem, your room will be waiting for you. I even called them again when I got into NYC to remind them I would be coming in late. When I arrived at the hotel at 1 am they told me there was a plumbing problem in my room and they didn't have another room to place me in. They told me they went ahead and reserved me a room at a different hotel down the street--when I got there it was a horrible zero star motel that I couldn't even take my shoes off in because it was so dirty! I was very dissappointed in the Belvedere and would never recommend staying there.\n\nReview 41:\nSleepless in New York We stayed at the Belvedere for a weekend getaway. The reviews were accurate about the small room sizes, but the room was clean and the bed was comfortable. Plenty of closet and drawer space. My only issue is the AC. While other reviewers complained of window units, we had a space heater-like unit inside the room that sounded like a volcano every time it went on. Staff not too friendly and are militant about 4 p.m. check-ins. Nice location, seemingly close to everything. Best price we found, but like I said, it came at another price called lack of sleep.\n\nReview 42:\nLoved Every Minute. Spent 5 nights in early April 2003.We even loved the snow New York provided.We throughly enjoyed our stay.Staff were very good.Kitchenette was useful but bring your own plates and cutlery.Thought the location was ideal and did not find the hotel too noisy.New York is noisy but thats not the hotels fault.Would definitely stay again.My problem is that it maybe along time before I am in New York again.We loved New York.\n\nReview 43:\nOverall solid hotel with good staff Shared a double-double with a friend a long weekend recently. Good location if you like staying near Times Square and the theatres as all are within an easy walk.The front desk and concierge are great, contributing to the nice atmosphere in the lobby. Though the very slow lifts must be fixed!The room itself is relatively spacious and the bed comfortable - though I'd say there was just a bit too much unnecessary furniture in the room. The bathroom is the letdown though - yes, it is very small indeed but worse, I found it a tad old and not well laid out. All in all, a nice hotel with nice friendly staff if you want a good Midtown location though nothing to write home about.\n\nReview 44:\nNice Hotel We stayed at the Belvedere in November 2003.The hotel is situated in a side street, only 5 minutes aware from Times Square, but far enough to escape the hustle and bustle. We had a room on the 15th floor so noise wasn't too much of a problem.The heating was up far too high in the rooms and being so high up we could only open our window a fraction which meant that sleeping in that heat was quite uncomfortable. We also had a problem in that our toilet blocked 3 times when we were there! They did resolve the problem quickly and without fuss but I did find the attitude of their reception staff to be quite rude and not at all accommodating, or apologetic!Having said this, the rooms were a good size and clean and we had no other problems. I would stay there again so would recommend this hotel to anyone visiting, because of its location, cleanliness and reasonable pricing.\n\nReview 45:\nGreat place to stay We stayed at the Belvedere a while ago though my family and I found it a great place to stay. In NYC there's quite a few things to see so the hotel's a great place to stay just for the night. From the time we walked in the the friendly doorman hurried to assist us in carrying our bags inside, the staff at the counter were helpful and friendly for the time we stayed at the hotel, we made our way to our rooms to find a nice room with a decent bathroom and comfortable beds. The hotel was in walking distance to Times Square. The hotel had an amount of floors and a laundry room. Overall they hotel was a great place to stay with friendly staff, a comfortable stay!\n\nReview 46:\nDefinitely worth the stay We stayed at the Belvedere for 8 nights. There were three adults in our hotel room with two double beds, it was great, more than enough room, the staff were very helpful and courtious. The elevators were slow but what can you expect! we had the patience, can't be rushing on your holidays! Try the service elevators, they are a little faster.We really made use of the handy coffee maker, fridge and extra sink, great addition for the cost of the room!! The location is the best! walking distance to Time Square and Central Park! Lots of restraunts within blocks of the hotel! Always will find a taxi outside the hotel doors too! We felt very safe staying at this hotel. We definitely recommend this hotel to everyone!\n\nReview 47:\nGreat price, comfort and location This hotel is wonderful! Only 2 blocks from the C,E subway stops and very convenient to Times Square and all of the Broadway theatres. The rooms were very nicely equipped (with microwave and fridge) and had lots of space. Great service as well! The only complaint I have about this hotel is that the elevators are very old fashioned--small and very slow. Every day we had to wait at least 15 minutes to get onto the elevator and out the door.\n\nReview 48:\nLoved The Belvedere!! What a great suprise we had when we arrived at the Belvedere and saw our room- It was roomy, newly decorated, had all the amenities one could want with lots of comfort. Especially liked having a safe in the room along with microwave and refrigerator. We were there for 6 days and the room was cleaned every day with extra towels as we requested. The staff was very friendly and helpful as was the concierge. We never waited long for the elevator as there was always one available at the end of the hallway. The location was perfect as this was our first time to NYC and we could walk to a lot of the places we wanted to go. The restaurants close by were all great also- Thanks Trip Advisor for recommending this wonderful Hotel to us through this web site-\n\nReview 49:\nHorrible local management I had a very bad experience in the hotel, in particular with thair manager on duty (Robert Grippo). For instance, the hotel did not honor the reservation rate, even though it was re-confirmed at checkin. Afterwards, Mr Grippo handled the situation with no professionalism.\n\nReview 50:\nLoved it! Classic hotel located right in the heart of the Theatre District in Manhattan. The location and service was definitely worth the price. We stayed for 10 days and the hotel was clean and spacious. The staff was friendly and helpful. Walking distance to almost everything because of its location. Would stay here again without a doubt!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32418, "query_start_index": 32420, "query_end_index": 32420, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 209, 966, 1950, 2917, 3444, 4110, 4922, 5819, 6093, 6464, 6831, 7596, 8340, 8838, 9804, 10846, 11735, 12193, 13161, 13483, 14021, 14711, 15595, 16017, 17126, 17758, 18744, 19323, 19614, 19785, 20718, 21665, 22303, 22756, 23681, 24323, 24583, 25061, 25641, 26340, 26934, 27387, 28116, 29018, 29717, 30473, 30962, 31753, 32064]}
{"id": "2515138", "pid": "2515138", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nYou could hear a pin drop. In the next room. If you, like me, think that a hotel room is only as useful as it is quiet and comfortable, then you might want ot skip the Hotel Max. Our room had three major detractors: -the walls between the rooms are paper thin so that we could clearly hear the conversations of both neighbours as clearly as if they were in the room with us. Needless to say this wasn't until we'd gone to sleep. -the heating/ cooling system is a window mounted unit that gurgles and rumbles the whole time it's on. We had to turn it off for the evening and burrow deep under the blankets to stay warm. -the bed, a king, was saggy, sinking low at the hips on both sides. I would compare this hotel to a youth hostel, only much less fun, and far too overpriced for what you get. I'll never stay there again. Oh, and the ear plugs they gave us were completely useless.\n\nReview 2:\nMy husband and I are particularly fond of funky/modern \"boutique\" hotels, however the size of our room left us a bit disappointed. The rooms were clean and decorated cool, but there was very little space. We weren't expecting a 900 square foot suite, but it was so small we could hardly find carpet to walk on! The bathroom was hands down the smallest either of us had ever seen in our lives. Although maybe there is advantage to being able to shower, sit on the toilet and wash your hands all at the same time. The sushi restaurant attached to the hotel was great, and the staff were all friendly enough. It was also a good location being close to shopping and Pike Place Market.\n\nReview 3:\nThis was our first trip to Seattle. We found the Hotel Max to be very well located, both near where we needed to drop the hire car off and also near where tours left from, shopping etc. The hotel has been recently renovated and definitely has a theme going on (with pictures of rockbands on every door). We found the room comfortable, although the bathroom was very very small to the point of being a bit of a pain. Still if it's a tradeoff between that and having more space in the main room, I guess they made the right decision. There is also no free wifi in room. Check in and checkout process was painless. There is also a very good happy hour at the restaurant/bar attached to the hotel.\n\nReview 4:\nPros: Beds are very comfortable, great location, and Starbucks is next door. Cons: Rooms and bathrooms are extremely small. Similiar to cruise ship size rooms. The elevators could hold no more than four adults, and even four is pushing it. The ventilation in the room was horrible. It was either to hot or to cold. We could never get it to a comfortable tempature.\n\nReview 5:\nI was really looking forward to staying at this hotel as the first few nights on our four week trip to the North West. Sadly it was a big disappointed. The room was tiny and shabby but thankfully it was clean. The service from the reception staff was very unfriendly. I would not recommend staying here.\n\nReview 6:\nOur room smelled like wet dog. Rooms were pokey, dark with masculine urban depressing overtones. Aircon noisy. I definately would not class this as a boutique hotel with open space and fresh minimalist lines. If you're bipolar do not go to this hotel! It certainly is boutique in that it is literally small in size. Marketing spin maybe appealing to arty urbanite market...but for us it just didn't quite gel in the execution. Some pleasant aspects of the Max hotel were a couple of paintings in the lobby, its central downtown location, and courteous staff. You can find better hotels for the price and eye candy. Try Mariott Courtyard Pioneer Square.\n\nReview 7:\nThis is the second time I've stayed at Max and I'll stay there when I come back to Seattle again. It's fun, quirky (in a good way) and really convenient to all the places I wanted to see. It's less than 10 minutes walk to the famous Pike Place market, a bit further from the Needle and music exhibition, but still a straightforward walk. The rooms are always clean and I love that we get a choice of pillow softness/hardness according to their gauge. They have introduced a card you can put onto your door that means you don't have to have housekeeping coming into your room every day if you don't want them. I asked to be on a specific floor for my stay and they managed to fulfil my request. I would thoroughly recommend this hotel, as a solo traveller I always felt secure and knew that I could ask for help at the front desk any time I needed. Treat yourself to a stay at Hotel Max and you'll love it as much as I do.\n\nReview 8:\nSince the Inn at the Market (another fantastic property) didn't have rooms during our final night in Seattle, we decided to try out the Max after walking by it while in Seattle. Upon walking in, you can tell that the hotel is definitely hip and different, in a good way. It has real style, with nice original art and comfortable furniture. I hate cookie cutter hotels and really enjoyed ths hotel. You'd expect the staff to have attitude, but they were genuine and friendly and always greeted us when we came into the hotel. The hotel feels very new, and clean and stylish - the rooms were big enough to sleep in, but you definitely wouldn't want to hang around in them all day. Bathrooms weren't big either, but I don't spend much time in the bathroom and don't really understand hotels that have bathrooms almost as big as the room. The rates were great compared to anything else in Seattle at the time and we'd definitely stay here again.\n\nReview 9:\nHotel Max, with its central location, superb service and artsy/irreverent vibe is an absolute delight to stay in. It also has a fantastic in-house restaurant and reasonable prices. Don't take my word, GO!\n\nReview 10:\nHotel Max pretends to be hip at the expense of safety and comfort. The rooms are so small a young person feels closed in and the elevators are so small that we felt claustrophobic. At one point, they stopped working and we were trapped. Staff was not helpful. Service workers were seen using guest elevators, and on and on and on... Get the picture? Plus, the beds were not comfortable. Go over to the Vintage Park.\n\nReview 11:\nLocation of this hotel is fantastic. It is very central to Downtown, and the market. Lots of dinning and shopping options are close buy. The rooms are very small. Basically our room had the king size bed and barely enough room to walk around it. The bathroom was fine however our shower head was broken. Once we let the front desk know that the shower head was broken they fixed it almost immediately which was great. The hotel room should have been bigger for what we paid. Competing hotels in the $200 per night price range have much larger rooms and are just as close to downtown. We also asked for directions to a laundromat as we had an extended stay and weren't about to pay the extreme rates all the hotels charge. We were given directions to a laudromat across Denny Way which was about 15 blocks away uphill. We later found two different ones within 8 blocks of the hotel on both on first and fifth avenues. Overall not a negative experience, however considering that the hotel industry is very much in the \"impressing\" business there was a lot of room for improvement.\n\nReview 12:\nI was in Seattle for a conference in June and spent three nights here. The room was a double, ie, two beds and I was travelling with my spouse. There was not enough room for us to unpack anything and so little floor space that I could not leave my suitcase filled and accessible (not even under the bed). I contacted the front desk for additional hangers so that I could at least hang my things. I'm a light packer but was completely stymied by the inability to put my things away. The bathroom was the smallest I have ever used. The stall shower was not large enough to bend elbows much less shave legs, etc. Plus, the shower curtain was black and so there was no light in the stall. Sink was like an airplane sink. Ridiculously small. Do not attempt to wash your face using such a fixture. Plus it was in your lap when you sat down on the toilet. Staff was friendly and courteous but nothing could compensate for the size of the facilities. Great location, comfortable beds but I will never go back.\n\nReview 13:\nI loved this hotel. The rooms were small, but being a New Yorker that didn't bother me at all. I couldn't stop talking about the plush towels and cozy bathrobe. The bed was so comfortable, I slept like the living dead (and i didn't even take advantage of the pillow menu). They also have a radio, which I always appreciate and don't understand why all hotels don't. I would definitely stay here again.\n\nReview 14:\nI love the decor, and the view. I love how close it is to everything downtown. Very easy to find stuff to do. PLUS! It has a sushi bar inside the hotel. :)\n\nReview 15:\nThis feels like a wonderful place for very hip young people. Rooms were wonderfully appointed but tiny. Lighting in the bathroom was poor. Art on doors was wonderful but a bit disorienting. Bed was very comfortable.\n\nReview 16:\nI arrived at the hotel around 1 a.m. and I was surprised from the beginning. The pictures that the hotel has up on its website make it seem very spacious, but it is quite the opposite. The room I had was also much bigger online than in real person. Normally when I stay at a hotel I have received internet for free, but not here. Almost 20 dollars a day to rent their internet, when the restaraunt connected to it has free internet. I forgot to mention how small the restrooms were. I could litterally wash my hands and start the bath while sitting on the toilet. I would have to say there was one good thing, which was the bed. I was the most comfortable bed I have slept in in years, but it wasn't worth the price.\n\nReview 17:\nMy husband and I stayed at Hotel Max for a 30th birthday weekend away. The decor was interesting and funky. The location was awesome-we walked to the waterfront, Pike Place Market, Seattle Center, shopping, dining, and art museum. The hotel staff was very friendly, helped with directions, helped print boarding passes. We ate breakfast at the adjacent restaurant as part of our package and the service was not so hot and food was just okay. The rooms were small -think slightly larger than most European rooms. I would stay there again but upgrade to a larger room next time.\n\nReview 18:\nI looked online, but didn't find a better rate than the hotel's site, and when there's a problem, orbitz is nowhere to be found, know what I mean? Anyway, it's a clean, comfortable hotel with interesting surroundings, and amenities that you actually might want when traveling, like a 24 hour place to eat a block away and check service for your luggage after checkout. The artwork it's famous for is funky and fun, if not life-changing, and the rooms are very functional, if a little small. The beds are comfortable, the linens are decent and the service was great (inlcuding bellhops that actually earn their tips). Close to downtown and pike place don't hurt, either. For $140 for a king room it was well worth it.\n\nReview 19:\nI stay in Seattle quite a bit for business and thought I would try something other than the Westin. BIG MISTAKE!!! This hotel has been given 3 1/2 stars and in Chicago it would be lucky to get 2. For starters, the room was about 100 square feet, the furniture had to be for decoration because it was so uncomfortable to sit on. The bathroom was barely big enough to turn around in and the shower head was broken. Has anyone ever seen a window air conditioner in a 3 1/2 star hotel? I could hear everything my neighbors in the next room were saying and the traffic on the street started at 5am...bus route right outside. I have no idea how this hotel gt any good ratings but if you want luxury for the price don't stay here!!!! !\n\nReview 20:\nWe booked through seattlebedandbreakfast.com and were very disappointed. For the price we paid, wireless internet should have been complimentary. Instead, it was $12 PER COMPUTER (not per room). As others have said, the rooms are small by US standards. The bathroom was particularly tiny and wasn't all that clean. We weren't a big fan of the grey decor, tiny elevators and overpriced extras in the room. This hotel seems to have been designed by someone trying really hard to be cool, but not quite getting it. The only thing that saved this from a one-star review was the good location. Oh, parking is $23/day too.\n\nReview 21:\nI didn't know what to expect with the Hotel Max. My mother and I had stayed several times before at the Vance Hotel. We found our room to be very comfortable and clean. Super kushy beds. We asked for a quiet room and got a room on the top floor and we slept really well. The staff was very friendly and helpful. They seemed a little green though at times and one employee was downright rude. Although, I think he didn't know what he was doing (helping us when our electronic key wouldn't work). In all I was very pleasantly surprised by the service, standards and cleanliness. One particular bellhop was very sweet and went above and beyond. Thanks Andrew...Great location two blocks from shopping and 6 blocks from the Pike Place Market.\n\nReview 22:\nI have stayed at Hotel Max three times and have been happy with each stay. The location is PERFECT! Right downtown! The only thing that I find negative about Hotel Max is how small everything is. The elevator can hardly fit two people plus luggage and the rooms are tiny. But they are very artistic and trendy which helps make up for the size.\n\nReview 23:\nFrom everything I saw on the website for this hotel I thought it was going to be a nice stay. However, once we arrived to the hotel I was surprised at a few things. First was the size of the room and bathroom. This is one of the few times I\u2019ve run into having a 3x3 foot shower in a hotel in the states. This is normally something done in small hotels in London or Paris but not common for Seattle. The rooms was also not much larger then the bed with windows that haven\u2019t been updated for at least 50 years. Each unit has its own in window air conditioner which was appreciated. Also the rooms had very little sound proofing between each room which allowed us to hear everything the neighbors did through the night. For the price there are much better places to stay in Seattle. I would not recommend this hotel to a friend or visit it again.\n\nReview 24:\nWe were in Seattle for a conference and opted for the Max because it was much less expensive and the conference venues and we were intrigued with its art theme. The lobby decor is fantanstic and the rooms are simple yet comfortable. The bed is very comfortable, especially after a 5 hour transcon flight. Great location, walking distance to all the major Seattle attractions. Before we left my wife called the hotel twice with questions about ammenities and local transportation options and the staff was always friendly and helpful. We found the front desk and lobby staff extremely friendly and helpful at all times. Two points of criticism, the wireless internet is painfully slow. If you're going to charge $12 for a connection at least upgrade to wireless G, better yet don't charge at all, hardly any other hotel does these days. Second, the breakfast at the Red Fin is way overpriced and the quality is inferior to surrounding establishments. My wife's eggs came out overdone twice, and my pancakes with coconut and macadamia nuts sounded great but were very bland. On the other hand, the happy hour at Red Fin is fantastic.\n\nReview 25:\nThis is a remodeled 1920's hotel in the heart of Seattle. Great location, but the rooms are so small and confining that you have to be a person of smaller stature. We're both tall and over 200 lb, so bit of a challenge with suitcase storage, and general space! We had a king, and there was less that 18\" between the edge of the bed and the wall. Thin walls. The bathroom - nice, but if you were in the Wizard of Oz as an extra Munchin - it'd be fine and spacious. Even with only one person in the room, it was confining. Also make sure you get a room on the street side as garbage trucks roll in about 3 am in the alley behind the hotel. High expections - but they werent met.\n\nReview 26:\nMy wife and I stayed at Hotel Max in August 2008, for 2 nights. We enjoyed the very modern fittings in the bathroom , the art work on the walls and room doors, the excellent service, the carded gym facility, and the clean hallways.The service at the reception desk was helpful and friendly. The location ,a short walk to downtown and Pike Place market , made the hotel a good choice.\n\nReview 27:\nWe've stayed at the Hotel Max several times in the past few years. It is a wonderful boutique hotel with a full sized photo on each guest room door. After this welcome, you enter a very brightly decorated room. Each room has a minifridge, a flat screened TV and a bright bathroom. Formerly an old hotel, this has been updated with a very modern scheme. If Japanese food is your passion, you will love dining in Red Fin, the restaurant off the lobby. The Max is well located to go shopping, to Jazz Alley or down to Pike's Place. This is a great little place to stay for your getaway to Seattle.\n\nReview 28:\nFrom the moment we stepped from the car, I knew we had made a wonderful choice. The valet was polite and assisted with our bags. Our reservation and check-in was flawless and the room was fabulous! Hotel is located in the center of everything ... Nordstrom's Flagship, Macys, Pike's Public Market, Wonderful Dining all around the area, easy transportation, easy accessibility to the major transportation corridors, and an overall wonderful stay!\n\nReview 29:\nIf you're traveling with a large family, a pampered partner, or someone with a LOT of luggage, then the Hotel Max is not for you. But, if you're a couple on the go with a sense of fun and adventure, or a single business traveler, then you should NO DOUBT stay at Hotel Max. Small, contemporary rooms with very comfy beds, nice t.v. 's and everything you need to be comfortable (except space). A very artsy-feel with an urban/contemporary vibe,it's not your run-of-the-mill hotel experience. It's also one of the most affordable options in the area.\n\nReview 30:\nI booked a room at this hotel because there were no rooms avaiable at the Westin. It was less expensive, a beautiful room with a great view and the service was truly awesome. They exceeded my expectations and I while I am not usually a \"recommender \" I would recommend this hotel to anyone.\n\nReview 31:\nWhat a great experience! Hotel is wonderful. Staff is excellent \u2013 efficient, helpful & knowledgeable. Great location - convenient to transporation, restaurants, shopping, sightseeing. Have already recommended Hotel Max to friends. Thx for helping make our 1st trip to Seattle memorable.\n\nReview 32:\nA really nice hotel; comfortable beds, clean design, quality furnishings and fixtures, windows that open, and decently clean. When I travel I like to be comfortable- The Max is an older hotel refinished to modern standards without losing the original charm. If you are looking for a great hotel in Seattle this is it (unless you go for artifice).\n\nReview 33:\nWe were in the Queen of Art room and was very dissapointed in the very soft and saggy mattress. The room was also poorly insulated so we had to turn on the heating unit. Unfortunately, the unit was so loud that we had to turn up the volume on the tv. Felt like we were going deaf! The next day, we asked if we could get a better mattressand the front desk upgraded us to the Artist King room. A big difference in the size of the bathroom and more comfortable mattress (although the air/heat unit was as loud). Overall, the hotel was very clean, contemporary with a very nice group of employees. Bonus - really good restaurant next door. Red Fin http://www.redfinsushi.com/\n\nReview 34:\nI stayed 3 nights at Hotel Max and had a wonderful stay. the room was clean and tastefully decorated. The service is great, from check in to check out we felt like we were in a 5 star hotel. The valet parking was included in our package and very convenient. the hotel is close to good restaurants and cafe's, but a decent walking trip to pikes market/pioneer square.\n\nReview 35:\nI was very upset!!! the room was dirty we asked to be shown another room that room as well was not very clean we stayed only one nite and moved to the westin for the next nite. If the housekeeping staff can't wipe the toothpaste splatter off the bathroom walls what else have they not done.\n\nReview 36:\nThis hotel is over the top for us! I have never stayed at a hotel as nice as this and it was amazing...I loved every min of it and will defiantly be recommending it to other people and hopefully be able to go back. I was able to get the night stay at a charity auction and it was the best purchase ever!! We booked the night the same day as the Seattle Pride festival, it worked out perfectly, and we loved every minute of it.\n\nReview 37:\nFrom what I have seen on the website I was very keen to try out this boutique hotel, but modern design and a fancy photo on each door does not make up for a tiny room with a \"so called\" bathroom containing only a toilet and a small sink. Oh, I do should mention though the shower in a closet - never seen that one before! But the worse was definately how little the room was sound proofed. Without choice I had to earwitness my room neighbors activities until 5am in the morning! Maybe because staff at the reception expect complains on a regular basis they did not bother to ask if I had a pleasant stay which I did not have for sure!\n\nReview 38:\nWe found the rooms to be small--not bad in and of itself, but the heater/airconditioner is overly loud, the noise from the street loud and the surfaces in the room for suitcases is very tight. However, the worst thing of all is the bathroom--no place to put your toiletries bag, no room to turn around in. I had to keep returning to the room from the bathroom to get makeup supplies as there was no place to put them. Staff were pleasant, almost cloying. We won't stay there again, even though the location is great for shopping at Nordstom.\n\nReview 39:\nWell you are likely to get ripped off no matter what hotel you stay in downtown of any city, hotel max makes it an art. No free wifi (this really makes me mad, as every hostel and motel I've ever stayed in has FREE wifi... What a concept! No they want 12 bucks a day). Parking was 35 dollars per night. They bed was one of the most uncomfy I've ever slept on, the walls were paper thin and there was a screaming seagull's nest outside our window which made it hard to sleep and the shower was a super cramped cell (and I'm 5 ft 3 in) with a opaque shower curtain that made it almost pitch black in there. Save your money and get a private room in a hostel! The location was ok.\n\nReview 40:\nStayed at the Hotel Max last week (5/23/07) for one night on a business trip. I was in room 1005 which has a great view of the Space Needle at night. The hotel reminds me of some I've stayed in in Europe... a little on the small side, but it is a very nice room. The bed is excellent and so is the assortment of pillows. The service at the hotel was great. I didn't have any tooth paste with me and they have a \"You Got It\" button on the phone. I asked for tooth paste and it was brought up to me in 10 minutes. The next morning, I had breakfast in the restaurant. I came down kind of late and asked if they thought I could be done with breakfast within a half hour. The waiter made sure my order got in and got served a.s.a.p. so that I had 5 minutes to spare. Also, the porter helped me haul 3 BIG bags across the street for my meeting. I'd have given it a 5 if the room was a little bigger.\n\nReview 41:\nI stayed here for an art festival who got the artists a great rate, so I was not sure what I was in for. It's a wonderful, artsy hotel beside a DELICIOUS sushi restaurant, COMFY beds, and a staff to die for. Easy walking distance to Pikes Market, the Needle, Aquarium, Art Museum and many other attractions. I will DEFINITELY stay here again the next time I'm in Seattle.\n\nReview 42:\nI stayed for 5 days with a party of 3 others. On day 3 we received 2 towels but no other time during our stay did we get fresh linen. Stayed there because of the great location but on the second day upon returning to the hotel with my group, my pajama shirt was laid out on my bed with obvious semon on it!!!! upon returning home i noticed i only had 2 of the 6 pairs of underwear i had brought with me! As for the service we didn't have any. The beds were comfy but there is a bloody tampon under the bed on the east side of the room that remained there everyday we stayed. The elevators are TINY (3 normal sized people per elevator) and they are also used by cleaning staff so in the morning it's a wait game to get into one of the two elevators. Great place to stay if you like strangers bodily fluids in your room.\n\nReview 43:\nMy wife and I stayed at the Max on 10/18/07 in Room #1019. This is an 'Artist King Room\" on the top floor with a nice Capital Hill view. Entering the hotel, the first things you notice are the funky and cool art work and the soft sounds of reggae music playing in the lobby. The hotel staff from the doormen to the front desk employees were very friendly and helpful. The room which was on the small side(this should be expected for a building built in the early 1900's) had a very comfortable king bed and pillows, hairdryer, coffee maker and a window a/c unit. The hotel location for downtown access is wonderful, just a couple blocks to Pike Place Market, Pacific Place Mall, West Lake Mall, The Seattle Convention Center, Nordstroms and the Monrail Station to the Seattle Center. A pleasent surprise was the Japanese restuarant connected to the hotel called \"Red Fin\". Very good sushi and a great happy hour 4-6:00pm and 10:00pm-1:00am. We would stay here again on our next visit to Seattle.\n\nReview 44:\nCan't say enough good things about this hotel. Super clean, comfy bed, staff very professional and helpful, centrally located (can walk to so many things), modern decor. I know some people have complained about the tiny rooms and bathrooms. That didn't really bother me and my partner, but then again, we don't have kids and we're used to living in small spaces. Will definitely stay again when we go back to Seattle.\n\nReview 45:\nThe hotel was just as the pictures showed... loved our room (10th floor).. although it was small.. but the colors and decorating were awesome. Bed was very comfortable with great pillows! Bathroom was smaller stilll ... but it was very cute none the less... I found the staff to be very helpful and polite.. The location was great... have to valet park at $30 a day... We didnt hear any of our neighbors... just the garbage truck at night and the sirens... but you will hear that anywhere there. Overall... it was exactly as I was hoping it would be..\n\nReview 46:\nWow! The Max lived up to the reviews I read. Cool and Hip; Funky. Truly a wonderful art hotel! How can you not love a hotel playing Niko Case on the background soundtrack??? Excellent front desk service too. We used public transit and the front desk was ever so helpful in pulling up schedules and printing itineraries for us, numerous times. The bar rocked on happy hour and late night beverages and service. Shout out to Craig! Waiter of the year! Downside... Small rooms.... two people cannot pass one another in a typical room; also dark showers after you step UP into the bath rooms. No light above the shower/bath. Could we at least get a candelabra in keeping with the atmosphere? I keed I keed! Overall, most enjoyable and I wouldn't think twice about staying here again.\n\nReview 47:\nWe arrived at the Hotel Max via the new light rail service from the SEATAC airport which takes you to the Westlake shopping center, about 2 blocks walk from the hotel. It was really cheap - $2.50 each - but took about an hour as it doesn't yet go all the way to the airport- so you have to take a free shuttle bus for the first mile, to get to the rail line.. But it saved us a fortune in taxi fares. When we got to the Hotel Max the friendly receptionist upgraded us to a king-size bed instead of the double we had originally booked. When I asked if they had free wifi, he gave us the code for no charge too. So ignore any complaints about unfriendly reception folk! Our room was around the side overlooking the courthouse so we didn't suffer too badly from street noise apart from police sirens one night. We didn't notice noise from any other rooms. The AC was noisy so we turned it off. We liked the European-style bathroom fittings and the artwork.\n\nReview 48:\nThe hotel room was tiny. The bathroom and shower was so small I was unable to dry off in the bathroom. I had to step out of the bathroom to dry off. The bathroom was the same size as an airplane bathroom. There was poor lighting in the room and only one mini mirror in the bathroom, Could not put my make up on in the bathroom, mirror to small. I would not recommend this hotel.\n\nReview 49:\nI stayed at the Max from March 3 - 5. I had two double beds in the room. The room size was fine for two people. The bathroom was tiny. You could never have more than one person in there at a time. There were three issues with regards to the hotel: 1. You can hear everything that goes on outside. They need to have better insulation for sound. I could hear people yelling outside in the middle of the night, trucks in the morning. I come from a major city that has lots of noise so it usually doesn't bother me. I was up all night with the noise. 2. When I informed the checkout desk about the noise, the woman laughed and said they should have a sign saying no yelling. Not a very good response from a customer service agent. 3. The beds were very uncomfortable. They seemed to slope towards the middle. I found some of the employees to have a little bit of an attitude. I really liked the stylist decor and the price, however I would not return to the hotel.\n\nReview 50:\nMy husband and I live in Portland, OR and frequently travel to Seattle as a weekend getaway. We have stayed an numerous hotels, and I would venture to say that the Hotel Max is definitely the best deal for the money. We bought the all-inclusive package for 1 night plus free valet parking & breakfast voucher and everything was excellent. The hotel is very artistically decorated and is every bit as unique & modern as they boast on their website. The beds are amazingly comfortable & the room was very clean. We went with the Artist King Room, and had plenty of space. If you are looking for a downtown Seattle hotel with basic amenities, swanky decor, a great bar & restuarant and want to stay away from mobs of parents and kids looking for the pool & buffet, this is your place.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31198, "query_start_index": 31200, "query_end_index": 31200, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1070, 1762, 2467, 2843, 3158, 3822, 4755, 5708, 5924, 6352, 7443, 8457, 8871, 9039, 9267, 9996, 10585, 11314, 12055, 12684, 13435, 13791, 14647, 15791, 16480, 16876, 17483, 17941, 18502, 18805, 19104, 19463, 20148, 20527, 20830, 21269, 21917, 22471, 23161, 24067, 24451, 25282, 26290, 26720, 27284, 28076, 29042, 29433, 30406]}
{"id": "2516241", "pid": "2516241", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI would not recommend this hotel. Our air conditioner was not working in the sitting room. The suite was very outdated and very small. There was lots of loud banging going on and a lot of kids. The place reminded me of a run down apartment building. The elevator was also broken. Don't let the professional hotel photos fool you. The patio was tiny and the view was of the parking lot.\n\nReview 2:\nAfter incurring problem after problem with securing our reserved room, the staff was inhospitable and unwilling to make any allowances for their mistakes and were actually rude upon checkout! The property is well maintained in the casita area, but rooms are nothing special and the carpet needed a DEEP cleaning. Barefoot on the carpet meant you picked up all kinds of gunk! We plan several more \"short vacations\" thruout the summer, but certainly won't be staying at this place! Nicer places close by with better trained staff! Hilton should be ashamed!\n\nReview 3:\nThis resort experience was marginal at best. We requested adjoining nonsmoking king suites for two families 8 weeks before our arrival and reconfirmed several times prior to arrival. Instead, we got placed into nonsmoking rooms that reminded me of the HoJo with new paint...of course, not adjoining rooms either. After several frustrating tries at remedy, we accepted a two bedroom casita at nearly $200 higher/night, that, in fairness, was very nice ($700/night). We had been successfully \"upsold!\" The restaurants on grounds are expensive and service is poor. The pool area is crowded beyond belief...no chairs after 10AM...and is very cluttered/disheveled. Kids don't seem to mind but the adults definitely do! Overall, wouldn't dream of going back.\n\nReview 4:\nStayed here for a few days in January and paid an additional fee to stay in a Casita. The fee was verbally given as $75 for the whole stay but on check out we the charge was $375! The Casita itself was well past its sell-by date. It rained one night and water came in through the balcony door, and generally the decor was in a poor shape. To give Hilton some credit they are going through a refurb programme so I guess the one I had was on the list. January is probably not the best month to be there as a lot of the facilities were shut but the overall impressing was that it would suit a low budget family holiday.\n\nReview 5:\nLoyal Hilton guest and thought I would give this place a try because of the pools and a seemingly \"kid-friendly\" atmosphere. Don't do it! There are LOTS of great hotels in the greater Phoenix area. While this place was probably something speical in the late 80s and early 90s, it has lost its appeal. The grounds are in serious need of a grooming. The rooms (I stayed in a casita) are dark and simply puting a white duvet/comforter on the bed does not make the room \"modern\" or count as \"recently remodeled\". Even the pool area with its cheap plastic lounge chairs was tired and in need of an update and a good scrub-down. Service was moderate at best. The restaurants were a bright spot- including the Hole in the Wall near the pool and Rico's; lunch and breakfast were good. All in all, a disappointment and I said above, there are SO many other high end resorts for the money there is really no reason to stay here.\n\nReview 6:\nThis hotel is a decent option for business or vacation. Rooms are large, updated and nicely furnished. Very comfortable bed and good water pressure in shower. Pool and water park are very nice and would be fun for kids of all ages. Location is convenient for golf, shopping or business in Scottsdale area. Draw-backs: 1) Service is a bit spotty (e.g., dirty dishes from room service sat in hallway all day); 2) Slow and non-attentive check-in staff; 3) Sprawling nature of complex can be inconvenient and makes for long walks; 4) Very poor cell phone coverage through-out facility.\n\nReview 7:\nRented a Casita's for a 1 night stay. Got there and it was NOTHING like what the pictures showed. It was small, the kitchen had a microwave, sink and frig but, nothing else. There was no kitchen stuff. No linens, soap, nothing. Just a few paper plates and plastic utencils in a drawer. We had to go out and buy paper towels and a sponge just to clean up the counters. The room had no DVD player, the cable was nothing more than local channels. I had a room of teenagers with absolutely nothing to do at night. The pictures showed a huge balcony on the 2nd floor, the actual balcony was more of a miniture patio, big enough for two people to stand on with about an inch or so to move around. Very, Very small. Not a good value for the money at all. The only enjoyment we got was at the lazy river and pool the next day but, even that got boring after a couple hours. They need more stuff.\n\nReview 8:\nStayed in room 3141 (a Casita). It was very tiny, but nicely outfitted. Great bed, sheets and pillows. The bathroom was poorly constructed (nothing to do with the hotel or overall stay - they just got ripped off by the contractors apparently, sloppy grout work, old tub - not very upscale) but functional. The BEST part of our stay was the staff. Extremely helpful. On one of the rainy days we had we had a limo provided (no charge!) to take us shopping in Scottsdale. I left my prescription sun glasses in another limo taking us to dinner - the hotel put them in a UPS package after I left them behind. Everyone was always waving, saying hi (without being in your face or insincere about it) - just making us feel good about staying on the property. The food - lacking - greatly. Although once again, everyone was willing to try to work with the kitchen to get us something we liked.\n\nReview 9:\nIf you like holiday camp settings youl like this hotel, the only area where you can get all day sun is arround the huge and noisy water park area. otherwise the smaller quieter pools have so much shade you can only get sun from 10.30----14.00 some of the king bed rooms have no sun at all and are very dark requiring room lights on all day, check your room before you book!!! We had a junior suite (all the rooms are suites) very spacious with seperate sitting room and second tv plus a small area with tea/ coffee facility, very useful.\n\nReview 10:\nI was recently at this Hilton resort property where not only was the front desk staff inept and rude, but the housekeeping staff seems asleep as well. I had booked/requested a non-smoking king and was provided with a smoking room after a nice long hike to the room (resort property and all). After phoning to the front desk I was told there was no non-smoking kings available which begs the question, why not tell me that as I am checking in. A non smoker will always take a different bed/room option that stay in the stench of a smoking room. After almost an hour of waiting for the new room keys, I entered the new queen bed room to find the shower moldy and filthy (attached picture) and worrying about what would be ending up on my body. Bottom line - I feel a Hilton property, let alone a resort would have better accommodations and service than their \"lower end\" chains (i.e Hampton, Garden Inn, etc. ), but that is not the case. I won't even mention the 1995 television in the room. Won't be back!\n\nReview 11:\nGood hotel, with excellent facilities and the restaurants were surprisingly good value considering it was the Hilton. Food was excellent, in the Hole in the Wall and the other restaurant. Recommend you buy the $9.00 a day ticket which allows you to play the golf, ride the lazy river to into the fitness room etc. Fitness room was very well equipped. Rooms could do with a little updating but excellent on the whole and would recommend.\n\nReview 12:\nThis place is outdated but clean. Pools were decent but the bartending staff at the small pools were rude and slow. I had a whole entire drawer of clothes stolen and when I tried to discuss with the staff there was basically a \"too bad\" attitude. I had just purchased a few pairs of shorts and capris since it was the beginning of summer and they are ALL GONE!! (3 paris of capris and 4 paris of shorts were all STOLEN)!! Horrible place and will never recommend it!\n\nReview 13:\nNoticed on some reviews dating back to 2005 that renovating was going on. But took a chance and scheduled a weekend there (12/14-12/17). Well, 2007 ends with them STILL renovating. We stayed in a Casita which has not been updated. Knew I was in trouble when I opened the door and ran into the bed! Very small. Only 1 small closet and 2 small drawers for clothes. Tiny bathroom. The door leading to the patio (shared by other rooms it appeared) was boarded up! very strange. Wanted to print out a boarding pass on the day we left, but was informed it would cost $3 to use the computer/printer in the 24hr business center. Staff seemed okay though. The pool was empty (probably the time of year),but definately the highlight of the resort! Probably would not return.\n\nReview 14:\nWe stayed for one night in July. The River Ranch Water Park was a lot of fun, but don't forget your sandals. The concrete gets very hot! Our room was very nice, but it was a little toasty. We called for a fan at about 10pm and was told they were all out. The thermostat in the room read 72 degrees, but I don't think that was correct. I will stay here again with my own fan.\n\nReview 15:\nWe had booked a casita for our one-night stay here because we wanted a location with 2 separate bedrooms. I was told by the reservation agent that this hotel had a \"full\" kitchen w/stove and dishwasher, which is what we were looking for. We got to the room and were extremely disappointed - not only was there no stove nor a dishwasher, the fridge was tiny with a very small freezer section, and there was only a microwave in addition. The casita itself was fairly clean, the carpet was heavily stained. The casitas do come with 8 waterpark passes, and we did try out the waterpark. It wasn't too crowded for a weekend, but it really isn't very spectacular - there is a lazy river, a water slide and various other play pools. The minimum water depth was 4 feet, which was pretty deep for my 8 yr old. Also, internet access costs an additional $15 per night here. There is no wi-fi available in the rooms.\n\nReview 16:\nThe property did not have a warm and inviting resort feel. It was boring and and had more of a meeting and convention atmosphere. The property's rooms and furniture were dated. We were given a room facing the pool area and the walls are so thin that you can hear all of the activity and noise. The shower was broken and required a repairman for over an hour. The \"resort\" has no views and is located off of main road in Phoenix. There are much nicer resorts and hotels in Scottsdale for less $.\n\nReview 17:\nClean rooms, beautiful surroundings, but most importantly the best staff across the board from bellmen, front desk, housekeeping, grounds, maintenance, spa, lifeguards, and management that we have had the pleasure of working with. Not only is this a beautiful well maintained property but it has mulitple pools, water slide, water tubing, miniature golf, tennis, basketball and toddler playground ammenities that are first class. There is a full service SPA and Exercise room. My grandchildren stayed for a week and were estatic with everything they were able to do. \"One of the best vacations we have every had\" was their summation.\n\nReview 18:\nSpent 5 nights here. Enjoyed the spacious room and the separate living room. Extra space with a family of 4 is appreciated. The decor was fine, though nothing upscale. They brought us a free refrigerator and microwave to use. But, there is no view from the rooms (we overlooked the busy parking lot). The small water park is so-o-o crowded. We couldn't find chairs. It is littered and looks very used by the end of the day. The kids did enjoy the water park though. The restaurant we tried was not very good. Walking across the street to get takeout at Aunt Chilada's restaurant was much better. On arrival, after flying all day, we wanted to check in an hour or so early. But no rooms were available, so we sat in the lobby and waited until the exact check-in time. I would stay here again if we were using it as a base for touring. But to stay at a resort and relax, this would definitely not be the place.\n\nReview 19:\nBeautiful property with helpful staff. Very good food in the outlets. Ric's is the free standing restaurant in front of the hotel and the food the is very good. Pool/lazy river can get crowded, but I guess that's to be expected at such a cool property. Close to great shopping in Scottsdale.\n\nReview 20:\nOur family of five just returned from our fourth visit in two years. It's a great place for kids and the rooms are neat, clean and large. We were upgraded to a casita close to the water park this time and enjoyed it so much. It's a great, fun adventure for the price. We played tennis, miniature golf, went down the slide and swam all day. We liked the short walk to Aunt Chilita's each evening for their great chips and salsa and the fried ice cream. The health club is great, too. We worked out each day and used the steam room. The staff was excellent, friendly and attentive. They were packed on the weekend last year so we chose a weekday this year when the attendance is low. From here we've gone to the Fairmont Princess and had a perfect vacation at a great price for June or September when the temperatures are still bearable. We'll be back, hopefully, this fall.\n\nReview 21:\nAs everyone has noted, its a very family oriented place thanks to each room being a suite and the great pool. Our thanksgiving stay was fine- not too crowded by the pool, room and staff were just as they should be. Room is typical suite layout- two smaller than normal rooms with bathroom in between. Note that there is only a sink/small fridge. No microwave or freezer (at least not in basic rooms), so don't expect to cook anything. We got a very good deal on this place and they seem to run specials fairly frequently. I would suggest it for families or for folks looking for a bargain higher end place. But you can will find much more romantic and luxurious hotels elsewhere in Phoenix/Scottsdale.\n\nReview 22:\nMore accommodating to traveling with a teenager. The grounds, on-site food options and quality have improved, and the rooms seem overall to be very well-kept. We typically stay here when in town for competitions and would gladly return again.\n\nReview 23:\nA wonderful Hotel with lots to do. Clean rooms, spacious, quiet and great pool and activity resort. If you like you would not need to leave the resort, it has it all.\n\nReview 24:\nWe stayed for 3 nights and really have no complaints. The room was clean, the service was good and the beds were super comfy. We got breakfast with our stay and ate every morning at Ricos. We ordered off the menu (didn't eat the buffet) and the food was fantastic. My 2 kids loved the pool area, although I thought the pool was a little too chilly. We liked the central location, and went for a great hike at the park area close to the hotel. The concierge (David) was so helpful and friendly.\n\nReview 25:\nMy wife and I went with our 21 year old daughter and her friend for the BCS championship final. This resort has everything for young and old. The staff were very friendly and helpful. The concierge, we dealt with Carol, organized all our transport and a day trip to the Grand Canyon. including helicopter ride. She's the best concierge I have worked with. We stayed in a 2 bedroom Casita which was spacious but the decor and carpets are dated. We'd go back.\n\nReview 26:\nGiven the photos online, we thought this was going to be an excellent stay. However, it was crowded, the wait at the front desk was long, the rooms were smaller than they look online, the room window had two windows, both with views of opposing buildings' walls, there was no microwave, etc. etc. There was also the hole in the wall restaurant, which was a hokey restaurant with average food, but pretty pricey. The worst things was that almost nothing was complementary. The internet, for example, cost $12/day, or you can go to the business suite and use their computers for 59c/min. The spa, although it looked nice, had services almost exclusively $100 and over. A 12-oz soda in the vending machine was $2, and a bottle in the gift shop was $2.50. It must have been making up for the relatively inexpensive room. It wasn't the worst place I've ever stayed, it just looked so great online and turned out to be a bit disappointing.\n\nReview 27:\nLet me first say I am not a particularly hard to please person. But I join Tripadvisor just to write a review about my familys recent stay here. Started out w/ our room (and many others) not being ready on time, and their check-in time is 4PM. After having to wait twice in a long line regaridng the status of our room we finally got our keys at 5:15pm. They front desk personnel were rude and offer no apology for the wait. If you have little kids, imagine just having to wait around for over an hour. Also, their parking situation is horrible. We had to park off property to get a spot. The lazy river is dirty and overall the pool area is overrated. The food is average at best and way overpriced. I am a local in the Phoenix area, and we will never stay at the Pointe Squaw Peak again... there are much nicer resorts in town at similar prices in the summer. I say pass and go somewhere like the Biltmore or Westin Keirland.\n\nReview 28:\nWe stayed here mid-March 2011. I am sure rates were higher than what others have written about summer rates due to spring break. We stayed in a casita and ours was very outdated. Furniture, carpet, wallpaper, curtains from the 1970's! Stucco on the inside made it feel dark and clausterphobic. There was NOT a kitchen as we were told-just a 3/4 fridge and bar sink-no stove/oven/disposal/dishwasher and no dishes or utensils. Room was small, beds were doubles not queens, sewage/drainage was terrible (slow & stinky), fans made tons of loud noise, and A/C unit only downstairs not upstairs. Room was not clean-we found old food and hair in it. The \"waterpark\" was crowded. The major pluses were location & comfortable beds! Very disappointed-we will not be staying here again.\n\nReview 29:\nThe staff at the pool was under or untrained, over heated, curt, argumentative. That wasn't just my experience. All of the guests I spoke with had staff issues. Except the concierge! He was so helpful. At check in the person behind the counter, couldn't find a room for me. At least 3 people at the window next to me got a room while I waited and waited for her to figure out if they had a clean room for me. There are lots of other places to stay. I will stay other places for sure\n\nReview 30:\nWe enjoyed our stay with this Hilton. Our room was being updated. It was very clean. The main pool really made a positive impression on my 5 and 8 year old girls. There were a lot of lifeguards, a big plus given its size. The \"attractions\" surrounding the pool were run down. It was not clear if that part is going to be renovated. All in all, it has high potential I would stay here again.\n\nReview 31:\nWe loved this resort so much we decided to come back again this year for a weekend. Once again, the service was excellent. Last year we stayed in the casitas and this year we stayed in a standard room. Very clean, comfy, roomy!!! We loved the pool area and ate a delicious breakfast at Rico's. I love this resort and without a doubt we will be back next year!!! !\n\nReview 32:\nWhen think became problematic due to the Weather the staff at the Hotel were incredibly helpful and acccommodating. This was just am amazing and so helpful experience and turned what was a potentially disasterous experience for me into a success story. I cannot say thank you enough.\n\nReview 33:\nStayed here for two days on business. business functions including food were handled well. Room was a true suite. Better than Embassy Suites. Full Refrig, stove, microwave. Large flat screen TV in Bedroom and smaller TV in Living Room. Small \"porch\" area with table and chair overlooking a courtyard. Great, very comfortable bed. Check-in & out was friendly and efficient (except they forgot my free bottles of water - Hilton Gold member - no biggie; but remember to ask). Fitness room was fin: multiple crosstrainers, treadmills, bikes, machines and free weights. Pools were nice as well. Kids pool area/waterpark looked like fun. Also close to highway, supermarket, gas stations & restaurants. If you want to use the firtness center or the large pool & kids waterpark, putting green -you should pay the $9 per day resort fee. ( Compare to paying $12/day fee just to use the fitness center). Also wired internet was $12/day in rooms - wireless in lobby. If you're going to whack people $225/day for a room - why nickle & dime them with a $9 \"Resort Fee\" to use the fitness center or large pool? It seemd out of place in an otherwise classy resort.\n\nReview 34:\nHave stayed here twice 9 years apart. Love the watermark for the family. Have never had a problem with a hilton.\n\nReview 35:\nFound the property very charming. Was not at all crowded. Less than a handful of people at the pool and lazy river which was relaxing. Minature golf was nice and no one was using it. Food was great at the main restaurant for light dinner (watermelon gazapacho was great) and superb breakfast buffet with great omelets. Only complaint was the maintenance kept leaving a truck in our parking space.\n\nReview 36:\nNot very c\u00f6lean, didn' see much evideence of the renovation. Terible staff. They actually spraypainted the poolside railings while there were kids there and seemed mad when I told them spraypaint should not be inhaled...seriously. Anyways, the hotel is only so so, nothing luxurious about it all\n\nReview 37:\nI\u2018m visiting my brother and decided to take him to the Pointe Hilton Squaw Peak Resort in Phoenix AZ. I stayed in one of the two bedroom bi-level casita, with two queen beds in one bedroom and one king bed in the other. Firstly the registration desk was being remodeled. At the temporary registration desk the personnel were not friendly! Maybe because they had to deal with the temporary desk! Secondly the bi-level casita was just a two story unit with beat-up furniture that looked 30 years old. One of the dresser draws in the living room was not working and had to be left open! A dresser in the living room? The stained carpet looked dirty and old! They should fire the gardeners or maybe the management of them. The tile work was old and dirty. The pool area and service were great and friendly! Thanks but I won\u2019t return, even at the great price I recived. Steve Turmala Hilton Honors Diamond Member\n\nReview 38:\nThe rooms are very clean and with plenty of space and amenities. The pool is very nice with a lazy river for the kids. Very central location in the greater Phoenix area.\n\nReview 39:\nWe stayed for a week in july 2006. July is very hot in Arizona, so we really enjoyed the pool complex and appreciated the possibilty that the kids could have a late night dip in the hotel pool. Friendly staff and lots of oppurtunities for sport and s.o. We tried golf and tennis but retreated to the pools - it was way to hot in july. But the hotel and staff was excellent! Tonnesen family, Copenhagen, Denmark\n\nReview 40:\nWe stayed at the Squaw Peak Hilton for 2 nights after having stayed there a few years ago. Again we had a very good experience. They seem to be doing renovations on the property, but we were unaffected by any of it. The rooms are a suite style which is great if you are like my husband and I and don't want to necessarily go to sleep at the same time. The bed/pillows were very comfortable and the room was clean and free of any sort of scents/odors. We had family coming in from London and requested a room in the same building. They put us 2 doors down from one another which was very much appreciated. I loved the individual service coffee maker (which makes great coffee!). We didn't use the pool/fitness facility this trip, but have gone to the pool in the past and it's great. Would definitely stay here again.\n\nReview 41:\nGreat pictures on internet site. Suite wihtout microwave. One bed blocked half of the doorway (fire hazard?) Tiny bathroom, hard to close door. Little info on where things are located. Best thing was a big cockroach that crawled out one evening. Not many freebies, everything additional cost.\n\nReview 42:\nThis was a great spot for our spring break with our little 4yo. She absolutely loved the lazy river pool, and we enjoyed having a suite so that she could go off to sleep a bit earlier than we did. Other reviewers a correct to note that the place does seem to be a bit short on staff, but it is also quite a bit cheaper than some other resorts. The challenge of getting a chair by the pool was a downer. There are two restaurants, but they don't keep both open all the time. Sometimes this was a bit of a surprise (e.g. \"available all day\" room service was not really available all day). We found the Carol and Eric at the concierge desk to be outstanding, and Zakee (manager?) could not have been more welcoming. Manny at the bell station was a real gem.\n\nReview 43:\nPros: Nice heated pools and water park, there are also pools located around the casitas which make for nice private areas for adults to sit and talk. The grounds are very nice and the staf were extremely friendly and helpful. For the hikers the location is close to Squaw peak so you don't have to travel too far. Cons: Our King bed studio suite was well designed and efficiently arranged for the extremely small living area that it was. Still the room was nice, we had robes, coffee maker, everything was fairly new and clean. The main restaurant was closed and the parking lot was torn up for repaving. If you go, stay in the casitas but get a larger unit than the studio. Also, go eat at Coup Des Tartes, this is a wonderful restaurant not far away. It is BYOB so you bring your own wine (they have a web site with a coupon for the corkage fee). It is a nice place especially if you have children. I would stay there again.\n\nReview 44:\nthis trip was actually a few yrs back. The service was impeccible, first class all the way! Pool everywhere. Bars, people to help you wherever you are!\n\nReview 45:\nFirst of all, the property and lay-out speaks for it's self. Very relaxed and comfortable. BUT, without the service, it wouldn't make a difference. The property's Chief Concierge, David Richardson is the main reason why my wife and I return time after time. He definitely goes out of his way to make his guests feel at home and caters to their every need. His professional yet, relaxed demeanor exemplify the way hotel front-of-house service should be. The room my wife and I had was amazing as it shared a pool and jacuzzi with only a few other rooms and it was huge! like a two-story condo! This hotel is all about pools as it even has a mini-water park on property as well. Fun for family, great for business, fun for all.\n\nReview 46:\nWe stayed there over Mothers Day Weekend and it was great, The rooms were clean and beds were comfortable, service was excellent. The hole in the wall restaurant was good and the Orange and Gorgonzola Salad was sooo good! The kids loved the mini golf, water slide and the lazy river! Our 3 yr old loved the toddler pool that was big enough for pool toys and other kids to play, perfect size.\n\nReview 47:\nStayed 4 nights in late April. Found the grounds, facilities, and rooms in good condition. Staff was very friendly and helpful - what is expected at a Hilton property. The buildings are not brand new, but they are well maintained. Recommend upgrading to the Casitas - much more room than standard suites and worth the extra cost. Small pools located throughout the grounds are an extra bonus when the main pool is closed. Restaurants are excellent for breakfast - did not try for other meals. Would stay here again.\n\nReview 48:\nWe stayed here for 6 nights during spring break and overall enjoyed the resort. We picked this hotel based on the generally pretty good reviews here, the extensive recreation/pool facilities, a room that accomodated 5 people and a reasonable price. We definitely agree the lazy river is very lazy- though still enjoyable. The mini golf was fun, but pretty basic. It was nice to not be charged extra 'resort' fees, too. We would happily return on another visit.\n\nReview 49:\nChecked in on July 1st for the 4th of july weekend and had a terrible time. Room had Roaches in it, ice machine didnt work and it was 104 degrees. and airconditionorinor did not work, roches were in the room. place is run down and dirty. Manegment was bad, staff was confused. I derected the mainteance people and maids my self as to what was wrong. They agreed that they were over worked and they had no cummunication from manegment. Maintenace Man said airconditionor had not been serviced in months.Swimming Pools were dirty and run down. Not what you excpect from a hilton and i am a Hilton Honors member. When i spoke to a maneger about the problems they did nothing about it. Staff siad they didn\"t realy care they had worked so much over time any way. stay at marriot or a hyatt. Don't waste your hard earned $ at this place.\n\nReview 50:\nAs far as a resort goes, the hotel was quiet and relaxing. Much of that could be attributed to us visiting in the off season but all the same the hotel was a nice retreat from the rest of Phoenix. The spa was slightly outdated but the pool area was lots of fun.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29847, "query_start_index": 29849, "query_end_index": 29849, "truncation_seperator": "... 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{"id": "230550", "pid": "230550", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel is very very well located in the center of Berlin with the subway well connected station. But the service of the hotel is poor and to be honest I cannot get used to have a simple glass to separate the room with the toilets. The close area of the hotel is \"dead\" on the evening so you better count on the subway by freezing, raining or windy weather.\n\nReview 2:\nI stayed there for 5 days and i had a lot of troubles, The hotel is a modern design one. Long queues to check in, staff has a poor knowledge of languages than german and poor english. The room key didn't work properly for 20 times I was obliged to go up and down to change it. We asked the help of an hotel tecnician who said \"I don't understand the problem and I cannot solve it\" we asked the help to a duty manager \" I see the problem but I can't solve it\". They didn't clean the rubbish in the room for 3 days (paper, glasses and so on). I was blocked in the elevator and the alarm didn't work so I was obliged to shout 20 minutes before they took me out of it. I made a complain and all they said was \" we apologise\" . Sorry but this is not the way a complain must be managed.\n\nReview 3:\nok, we came in on airlines points programme, but expectyed service anyway... we got rooom number 3513 which had a fabulous view over city..but that was it. you couldn't sleep in the morning because of the noice from the banging of the doors of the service people figthting the service room next door. The room was terrible small. I guess we got the odd number becuse of coming in on points but, hey, this shouldn't be allowed for grownups... toilet and shower inside the room... f..k... we had to send eachother downstairs for the heavy s..t... no, never and I am a regular fan of Park Inn's... i'm never stayin'g again at Park Inn Alexanderplatz, Berlin.\n\nReview 4:\nStayed here for a christmas break and no sign of any building/ renovation work as has been mentioned. Room was great with a full city view and very clean, shower and toilet is a great design and no real issue with regards using with a partner but i guess if you are a bit of a prude then it might be. Breakfast was a really good set up with lots of variation and not too busy. Be warned there are 2 porn channels on the tv's which are free 24/7 and I would class it as hardcore porn (and I am a man) !! Just if you wonder why your teenage son wants to skip breakfast and stay in bed....................\n\nReview 5:\nUpon arrival a long queue was waiting for check-in. Staff was friendly to help but that didn't change the hectic. People everywhere. Room was clean but very very small, internet had to be paid for. In the evening we had dinner in the Spagus restaurant of the hotel. Food was good but we going to the toilets was a costly happening. 50 eurocent! Never saw this in a hotel and refused to pay for it. The breakfast was OK but the price tag of 19 euro made it a lot less OK. The vicinity of the hotel was good directly at the Alexanderplatz. Next morning looking for a place to have a discussion but no space available.\n\nReview 6:\nThis is a lovely hotel nicely located right in the hart of the city. I found that almost every thing in this hotel was very nice with the only possible exception being the staff at the front desk. The rooms are nicely appointed, very clean and have wonderful views. the location is great as it sits with in walking distance of many major attractions and right next to numerous public transpiration lines. This is certainly not the cheapest option in Berlin but if you can get a slightly discounted rate as we did it is well worth the money.\n\nReview 7:\nI booked 3 nights at the Park Inn Alexanderplatz. Because of the tempest across Europe on February 28th, 2010 our flight was canceled early in the morning and Air France put us on the 19H05 flight. It was also cancelled later in the afternoon. I immediately called the hotel. I could not believe they charged us the first night and there is nothing we could do about it. This is ludicrous, given the circunstances any hotel would have reimbursed us without any charge. Avoid this hotel because this talks a lot about their attitude and greediness.\n\nReview 8:\nStayed here during the heatwave of July 2010. Hotel clean, air conditioning wonderful Rooms a little strange with a curtain rail around the bathroom area. Didn't have the view of the tower however the location was super within walking distance of checkpoint charlie, parliament building, cathedral, Brandeburg gate etc Didn't eat at the hotel so couldn't comment but emailed ahead to ensure housekeeping provided a kettle for us in the room (which they did) as many European hotels do not offer that service. Concierage service helpful.\n\nReview 9:\nOne of the nicest hotels I've ever stayed in. Spacious rooms with comfortable beds. So convenient to restaurants, shops, and mass transit. If I make it back to Berlin, I will definitely stay here.\n\nReview 10:\nStaying in the Park Inn - Alexanderplatz as we speak due to leave tomorrow. Rooms are a tad on the small size but for the price I paid on Last minute.com it was more than sufficient (got 3 nights for the price of 4 and a free minibar, YES A FREE MINIBAR) went up to the 37th floor casino last night (make sure you wear a tie) but quickly left due to not being sure how to play the games but the views are immense. shower and toilet are both cordoned off by the same glass door in the room (so if you dont like the though of hearing your partner in the toilet then find somewhere else just turn the volume up on the telly when they go). Location wise excellent as yo\u00fa get the train from the airport and the hotel is just accross the square from the train station.\n\nReview 11:\nThe Hotel is located right on Alexanderplatz, East Berlin's main square. Right outside the Hotel there is a Metro and tram stations, and within 1 minute walk one can find bus stations and Berlin's main train station; the location could not be better! The Hotel itself looks very new, modern and luxurious. I have stayed both in a Standard room and a Business-Friendly room, and I can say both were spaceous, modern and well-equipped (Business room even had an LCD-TV). For about 80\u20ac per night, the hotel is excellent value for money, and I will return to it when I visit Berlin again!\n\nReview 12:\nIf you're going to double-up, this is the not the hotel. I recently stayed at the Park Inn for a major travel trade show and found the miniscule rooms way too small for two people. But the hotel itself is relatively unsafe from unsavory theirves that inhabit the area. My mobile phone was stolen when a panhandler approached our table in Spago's restaurant asking for money. Next thing I knew the phone I had laying on the table was stolen and the hotel did very little to help recover it. The hotel referred it to their insurance company for restitution and when I arrived back in the states a letter was waiting for me saying essentially, that it was my negligence. Well, if that's the case they should be warning guests not to leave anything of value out on a table in the restaurant. Given the fact that there were pickpockets in the vicinity and a questionable neighborhood, the porous security system was what was really negigent.\n\nReview 13:\nWe spent 4 nights in this 4-star-Hotel. We booked it through hotelclub---. It has the perfect location to visit Berlin. Close to Museums (a 10-minute-walk), and to the major sites. It's located in Alexanderplatz which happens to be under construction. It can be a little confusing to find your way into the main entrance..But it's not a problem at all. The room was nice but, as mentioned in other reviews, bathroom facilities are weird..YOU MUST BE FAMILIAR with the person you are sharing the room with..But again not a problem at all. Breakfast buffet was a little crowded at times. Take the hip on/hip off bus. It's 20\u20ac and it's worthy. Also we took a taxi from Tegel airport and it was just 19\u20ac.\n\nReview 14:\nA superb hotel. The rooms are very modern and very stylish. Perfect for a romantic getaway although the shower/toilet arrangements may not suit all. The service was great with the staff were always looking to help. The location to Alexanderplatz train station,tourist sites and shopping centres could not be better. Everything is at your finger tips. If you can get a room facing the tv tower then you have the perfect view from a wonderful room.\n\nReview 15:\nOngoing with my European tour, Park Inn Berlin. I spent 4 nights for 380 euro with my wife and small dog. They didnt charge me for the dog. The staff was excellent and friendly. The room size wasnt bad considering there was another 1000 rooms plus. Very clean and mini bar with normal costs. I was in room 2711. 27th floor. An awesome sight. Had to plug in for internet at 8 euro for 2 hours and 16 for 24 hours. Free breakfast not bad. Excellent location U and S bahn and trains and trams bus etc right outside. Parking right beside the hotel at 15 euro a day. Very busy hotel, great place, great city. Best deal in Berlin! No complaints\n\nReview 16:\nthe best point to sightseeing berlin! they upgrade our room to higher floor with an excellent view! train right next!\n\nReview 17:\nI'm stayed in this hotel with a colleague by business at the end of February 2008. First of all I want to say that now Park Inn is most stylish hotel where I have been. My standard room with queen-size bed was clean and fresh. Stuff very friendly and helpful. So i can recommend Spagus restaurant with great menu of food & drinks. I recomend this hotel to business because it looks good, have a lot of services and located in heart of Berlin.\n\nReview 18:\nthe park is a well positioned hotel and is clean and the staff are friendly and helpfull but 3 things made me mark it low 1 the bar prices were very high and service very slow not a massive complaint on its own but then breakfast at 18 euros terrible we went down half hour b4 close everything clock cold ask for beans as tray was empty never got them bacon was unedible toaster didnt toast! 54 euros down the pan ! complained and told it was cos we where late coming down! but they still charge 18 e biggist complaint shared room whith my 82 y old dad and the toilet area is a disgrace the glass panel is virtualy see through in a very small room some things are priate! see the web photosb and you can see the loo ok if youracouple if not embarasing im no prude im a builder 4 gods sake! but i must say second time in berlin and its afantastic place to visit loads to see and visit\n\nReview 19:\nWas on a higher level floor, this provided a really nice view, especially was the Christmas Markets had just opened, and we could see the lights and Ferris wheels. I shared a room with a colleague. It is a good thing we are comfortable with each other as the room was tiny with Euro design bathroom which meant not too much privacy. :) There was a charge for internet. Decent, reasonable priced food that wasn't of the 'fast' variety was really hard to find convenient to the hotel. I marked the hotel low on service as we wanted to put the room cost on two cards, divided equally, and the front desk staff made a big deal about it when we checked in.\n\nReview 20:\nThis hotel was recommended by the tourist bureau at the Hauptbanhof. Being a budget hotel user i expected it to be the usual slightly seedy hotel . For the price it is excellent value and definatly not seedy. good transport connections and close to many attractions, and helpful staff. Rooms are clean and modern with what a european hotel needs .Suggest that other hotel users consider this as a benchmark for standards/price. breakfast was good value.\n\nReview 21:\nThis hotel was selected for me. Great location!!! Right by the train station, easy to commute using train. Also, many places to walk to from this location. Rooms were decent size and immaculate. Wifi not an option, I had to use a hard line but connection was flawless. I really enjoyed this property and will stay there again during my next stay to Berlin! Only flaw was that it mentioned a fitness center. Only two treadmills, one bike and one eliptic machine. Not much of a fitness center unfortunately.\n\nReview 22:\nI was a little dubious about this hotel after reading some of the reviews but I took a chance due to our flight getting in a little late. It is an ideally located hotel as we got off great airport express to Alexanderplatz, came out the station at the foot of the hotel. Reception staff smiley and helpfull, okay the room was small but spotless, well comfy beds, great view across berlin and breakfast well and truly fed us. For \u00a3168 quid two adults three nights B and B you cannot be robbed! I saw the other hotels as we went on an excellent Bike tour with fat tire bike tours an excellent way to see the sights and meet new people, the other hotels not wanting to dis them looked very run down and trading on a name ie hilton and raddison! overall a great hotel.\n\nReview 23:\nHave just got back from a weekend in Berlin and stayed at this hotel booked through lastminute.com which had it listed as a 4-star - it is definately not! The location (and the views) are excellent, and while we did a lot of walking, we had no problems navigating the underground either. The rooms are small, and as two single travellers, the bathroom set up wasn't the best, and because of that I wouldn't stay there again. The service was fine and we did use the Concierge a couple of times, but his recommendations were not that good to be honest. An Italian restaurant just around the corner from Checkpoint Charlie called Sale E Tabacchi was recommended to us, and it was so good, we went there twice.\n\nReview 24:\nFirst of all,a great location - really central in terms of public transport.Stayed on the 26th floor - sadly not facing the TV tower.The room was just perfect for us,while it was a little small,it was clean and the bathroom issue that people have been talking about really isn't an issue,although this may depend on who you travel with.The free breakfast was enough to set us up for that day.Recommended!\n\nReview 25:\nThe hotel is in a great location and we had a great view as we were on the 21st floor. The bathroom is somewhat unique and as mentioned in previous reviews; it does lack privacy. I used the shower on the first night and due to a blockage in the drain it actually flooded quite a large area of our room. The cleaners were great and came up within 5mins to deal with it. However due to the carpet getting rather damp it did smell, but again the staff were great and when we returned to our room it smelt fresh and clean. On our departure we informed reception of the incident and they knocked 20% off for the first nights stay. I would stay here again as the location is great and the room is a good size for a European hotel. My only negative comment would be that the hotel has a roof terrace which is a big selling point when booking the hotel, but they actually charge hotel guests to use the terrace :(\n\nReview 26:\nWe stayed at the Park Inn a couple of weeks ago and the hotel was close to train station and buses with easy access to everywhere. We were on the 19th floor which had been completely refurbished (quite recently it appeared) and the room was adequate and very comfortable. The only drawback was one assistant on the concierge desk and as it is a very busy hotel one had to wait some while for attention. The staff are however very helpful.\n\nReview 27:\nOverall quite disappointing. The hotel is a tall tower in the middle of a building site, very impersonal, hoards of tourists in organized tours, guests are treated as numbers. The rooms are extremely small, design pretends to be chic but it clearly looks cheap, do not stay here if you are slightly claustrophobic. Pictures in their website are certainly misleading. A very average experience that, as it happened to me, can be quite expensive too (160Eur/night).\n\nReview 28:\nGood points: -The hotel was in a very good location with train, underground and tram links on our doorstep. -The bar staff were very friendly and the bar offers a nice relaxed atmosphere Bad points: -The bathrooms seem to be designed more for show than for function. The shower leaks all over the foor as te glass panels do not cover the shower area. The toilet is very noisy and as the room and bathroom are not seperated by walls(just glass) the noise carries even more. -The restaurants are very over priced for what they offer and the restaurant staff are probably the rudest Ive ever encountered. - If you are in the bar or lobby and need the toilet I would go up to your room as they charge you for using the toilet! -The beds also seemed to be more designed for style than for comfort, the headboards are about a foot wide. -The 'gym' contains two running machines, a cycle and a cross trainer. Overall it wasn't an awful experience but we would not stay there again.\n\nReview 29:\nThis hotel is great for a Berlin short break. It is very comfortable, clean and is in a fantastic location. Alexanderplatz has great transport links to everywhere including the airport (Schoenefeld Airport is a 20 min ride) and the surrounding areas are very interesting if you are into exploring cities by going off the beaten track. There is also the free alternative Berlin tour that meets at the tower every day which is fantastic (For those interested in urban street art and culture.Don't expect visit to historical sites). On the downside the hotel does not offer free WIFI and charges are quite high.\n\nReview 30:\nThis hotel has an excellent location to the train and tour bus stops! this was a major plus since some of our day tours started very early in the morning. The run was overall clean. There is a lot of construction going on in the entire area. As it has been noted in some of the reviews the location of the shower is really out of place in the middle of the room. My only negative comment is that the front desk staff was not very friendly. It was like pulling wisdom teeth to get information. I ask to speak to the manager and she was not very helpful at all. We checked in late in the evening and no one had a smile on their face. I did notice that the morning crew was a lot more helpful. I will also note that the glasses in the room were questionably clean/unclean. My tip would be to grab some paper cups.\n\nReview 31:\nwe have stayed in berlin on 3 seperate occations and this was the best hotel. staff were very friendly room was on a corner so really good views over berlin plenty of shops right on the door step an eating places. good for getting about as the train station is directly opposite the square very clean and tidy otel we loved the fact the bathroom was open plan so could watch the televion while having a bath may be off putting if your not with partner or new to each other although you can pull a curtain across but this is accessible from bedroom side over experiance very pleasent stay would return and recommend to friends.\n\nReview 32:\nThe Park Inn is a star above its rating. Fantastic location, within easy reach of everything. 2 quick train rides (even around the midnight hours) from Schonefeld or Tegel Airports (or single bus for Tegel from the station just across the square). It seems to have been recently (and attractively) refurbished, so some complaints about the bathrooms may have been addressed. Overall, highly recommended!\n\nReview 33:\nI had a reasonable priced single room on one of the upper floors, the sight was great. The room itself was tiny, one of the tiniest I ever had. Worst thing was, that the TV was mountd to the wall in a way that made it imposible to watch it from the bed. It is annoying to sit on a chair if you want to watch TV. Another thing is, that it takes very long before you get hot water out of the shower. Also the polocy of pricing several services is to be questionned. If you booked a cheap room rate, the welness area will not be included, you\u00b4ll have to pay an extra fee. Location is perfect, directly on Alexanderplatz, right in the middle of the city, staff was friendly. Alltogether a nice hotel in a perfect location for a city trip to Berlin, but one should stay away from the cheapest rates and the standard single rooms. I\u00b4d have expexted a little more from a park inn hotel.\n\nReview 34:\nMe and my partner stayed here on 26th Feb for 2 nights. we were able to store our bags until check in at 3pm (although they said around 2pm would be fine). the hotel is in alexanderplatz square which has the best train and subway links in the city. The staff were friendly and we received 2 complimentary bar drinks - i highly recommend the alexander cocktail! The rooms (we had a business room) were nice and the shower was great. the layout is quite strange as the shower cubicle is in the room with a curtain to pull around the cubicle. may be a slight problem if you are not with your partner. the 'double' bed was very strange as it is essentially 2 single mattresses put together with 2 single quilts. overall a pleasant stay and a good view if you ask for a west facing room as high as possible!\n\nReview 35:\nWe've stay in this giant hotel for 8 nights. The location on the Alexanderplatz is suberb, very close to big transportation hub and close to the main tourist attractions in Berlin. Because this is very big hotel, therefore there is a feeling of train station, like in those giant hotels of Las Vegas. A constant movement of hords of visitors, line for registration, etc. The room we got on 32 floor, was rather compact with glass partition cab inside was the bathroom and WC. It's a little bit weird, but the glass is semi transparent. The breakfast (at additional price) was buffet style in huge dining room. The food was very good. The towels were exchanged on the daily base. Room was clean. There was a mini bar and safe. The bed, matress and pillows were very comfortable. Finally, the view from 32nd floor of Berlin was breathtaking.\n\nReview 36:\nThis hotel was one of the best I have ever stayed in. The staff were very friendly. We were supplied with maps and all of our questions were answered. We arrived several hours before we were meant to check in but we were given a room straight away. The room was clean and had everything we needed. In the resturaunt and bar the satff were great. They were very helpful and there was no request too big.\n\nReview 37:\nTook the Airport Express Train from Schoenefeld Airport which was included in the Welcome Card. Lovely hotel but expected to have free WiFi in room. Would definitely stay again.\n\nReview 38:\nVery well located next Alexanderplatz station - 35 minutes with no changes from Schonefeld Airport. Friendly, helpful reception and concierge. The breakfasts are superb. Cheeses, cold meats, fruit, bread, rolls and hot food. Tea and good coffee. We stayed on the 27th floor with superb views. Ask if you can have a room that looks over Alexanderplatz and towards the television tower. The views are fabulous. Rooms small but clean. It was hot and air-conditioning was either off or simply a bad joke! There is secondary glazing so opening the windows isn't very effective. I can understand comments from other reviewers re bathroom and shower. They are both in the actual bedroom contained inside etched glass walls with a single glass door that pivots to close off one or the other. I was travelling wife my wife (of 30 years) so no problem but if you had just started a relationship then the sanitary arrangements could cause embarrassment! (Maybe you're uninhibited!) Air conditioning and toilet arrangements apart, no-one could find fault with the Park Inn. We would have no hesitation recommending it or returning - and we will do so.\n\nReview 39:\nThe Park Inn Berlin is located in the center of the city next to the Alexanderplatz. You can reach the parliamant buildung (Reichstag) and the Brandenburger Tor within a few minutes by using the subway. Several shopping malls are available in the hotels neighbourhood. Though the hotel is from outside not looking that good, it has a modern core. The lobby and the restaurant are modern designed and my room was well equiped. The cleanlyness of my bathroom was also ok. Regarding the cheap rate, it is really a recommandable accomodation. I will choose the Park Inn again for future stays.\n\nReview 40:\nWe just came back from a three night stay at this hotel with our 11 year old. The location of the hotel is perfect! Train and subway at the doorstep, and major sights within walking distance. We had a standard room on the 23th floor. With an extra bed in the room, there was really not much floor space left, but this was not a problem for us. The room was quiet and beds were comfortable. The breakfast buffet was fresh and of good variety. Breakfast was served both at the ground floor and the 1st floor, we found the breakfast room downstairs more attractive. Didn\u00b4t use the internet, as the wifi connection at the hotel is unreasonably expensive. We really expect internet connection free of charge at a four star hotel.\n\nReview 41:\nHuge hotel, good facilities, seemed a mix of business and tourists. Rooms have fantastic views across Berlin. They are very functional and not particularly large but great value for a centrally located city hotel. Restaurant bar a bit pricey but restaurant is very good and the service is very efficient. the big attraction of this hotel is the central location in Alexanderplatz. For a tourist trying to take in Berlin and the surrounding area, Potsdam etc being so close to all the transport hubs and good links to the Airport meant we could make the most of a busy schedule.\n\nReview 42:\nThe overall experience was a bit disappointing. It's a very large hotel, which means you have to queue for service and when you finally reach the front of the queue, they are very keen to get rid of you. We only sought tourist advice from the concierge once and when we did he got it completely wrong - sending us to the Berlin bunkers for a 2pm tour that had actually happened at 11am! The rooms were OK, although the bathroom is literally in the bedroom with no privacy whatsoever - if you're travelling with a friend you can't be shy! I have travelled to Berlin a number of times and there are definitely better options, offering better value!\n\nReview 43:\nJust back from the park inn. beautiful hotel, central location ,very clean. we booked with otel.com our breakfast was included , this was self service restaurant on the second floor lots to eat fruit cereals , breads, meat, eggs and lots more. The toilet and shower situation is not good, you would want to be there with someone you knew well. rooms were cleaned every day .bed was very comfortable. no noise from outside as we were on the 27 floor. the area outside the hotel is lovely lots of stalls with food and beer There was live music playing there on the saturday afternoon. lots of people sitting around enjoying a beer and the sunshine. there is a lovely restaurant accross the road called Escados we went there twice. Overall berlin is wonderful and so is the park inn.Thanks to all those who recommended it on this site\n\nReview 44:\nMy girlfriend I decided to stay here as it was in a central location and seemed quite nice. It seemed a little above our usual standard but we thought we would treat ourselves. Unfortunately the only good thing I can say is that the beds are comfortable. As soon as we set foot in the place we were constantly stared at. The majority of staff were less than helpful unless you were middle aged and wearing a suit. The basic rooms are tiny and the bathroom facilities offer no privacy. The breakfast restaurant is an absolute nightmare when busy. We felt constantly judged and looked down upon and did not feel comfortable at all\n\nReview 45:\nWe had booked two double rooms for 3 persons for four nights. On viewing these rooms we could not believe the size deemed suitable for two persons - see through shower and toilet - no privacy. Couple asked to be moved and had to pay 160 euro on top of 421 euro previously paid. The single person was also charged 421 euro for four nights for the box! Each day the swipe card/key failed to work on both lift and room door - a very frightening experience when stuck in lift. How is this hotel room size deemed suitable for two people and have a four star rating is amazing. However seems to have a captive audience as it seems to cater for mainly bus tours due to its proximity to Alexanedrplatz. Query under 'health and safety' in the event of an emergency how would one exit this hotel safely?\n\nReview 46:\nThis hotel is a great base to explore on foot all of the main sights Berlin has to offer. Great views over the City, well laid out, tidy and smart/modern bedrooms with all the amenities you would expect. Bathrooms could be a concern for some as only have glass doors so you can see out whilist showering or using the toliet! I had a great time here however and would recommend for couples and lone business travelers.\n\nReview 47:\nVery easily accesible from Tegel airport with TXL bus.Excellent location to discover Berlin's treasures!Very good service though a little expensive charges on extra's (ie. breakfast, massage).Very clean rooms though a refridgerator is needed.Would like to come again with my child also.\n\nReview 48:\nThe hotel is very conveniently situated, easy walking distance from the Museumsinsel, next to Alexanderplatz stations - S-Bahn and U-Bahn, with direct rail connection in less than 30 minutes to Sch\u00f6nefeld airport (and after June to the new Berlin-Brandenburg airport). The rooms are spacious by European standards and comfortable.\n\nReview 49:\nI stayed at the hotel with my fiancee. We stayed for 5 days en and had 3 rooms in those 5 days. The first room was a colorsuite (with no windows), we had to switch rooms because there was a very irritating sound coming from the airco. Also you could hear the elevators constantly going up and down. The second room (also a colorsuite) was not better, the noise was slightly less irritating except after 2 days the airco stopped working completly (wat is very irritating in a no window suite). The mechanic they send up just pulled a switch and said it would be better within a hour, this was not the case. After complaining at the reception we got anther room, with a view this time, this room was fine except this was our last night. The breakfast was not good either, you can eat at two locations, one simpler and the other a little better. At the simpler one (the most used) was nothing special. Just simple and the bread was hard en not very good. This is not one of the best hotels we have stayed in and we will never go back there.\n\nReview 50:\nStayed here for a weekend in Februaury. Fantastic location. Everything within a stones throw of the hotel. The only problem was the smell. Our carpet had been washed and was damp for the whole weekend and they wouldn't change our room for us. It smellt so bad we couldn't stay inside for long, just to sleep and i had to buy air freshener so that it would be bearable. The staff were unfriendly and not willing to help us. Berlin is a fantastic city and the people are so nice, it was a shame that the Park Inn didn't reflect this.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31490, "query_start_index": 31492, "query_end_index": 31492, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 547, 1339, 2006, 2620, 3247, 3799, 4358, 4906, 5114, 5889, 6486, 7435, 8148, 8607, 9258, 9388, 9843, 10739, 11403, 11869, 12387, 13164, 13883, 14300, 15218, 15669, 16145, 17132, 17753, 18576, 19215, 19631, 20523, 21338, 22190, 22605, 22795, 23947, 24549, 25286, 25876, 26535, 27379, 28020, 28826, 29256, 29555, 29898, 30948]}
{"id": "2515962", "pid": "2515962", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel was ok, nothing too spectacular. No view of the city. The rooms were small and old, but they were very clean. It's in a great location and walking distance to Union Square. It has a nice and accommodating staff, but the Room Service, from the restaurant downstairs WAS BAD. I ordered from room service, and after waiting for over an hour I called down to check. Lady asked, \"What did you order?\" Noticing that I had discovered that she had forgotten to place my order, she offered to send my meal FREE OF CHARGE, if I could only wait another 45 minutes. NO THANKS! I walked to a nearby restaurant and grabbed a meal.\n\nReview 2:\nI stayed in the Galleria Park for three nights in September 2011. The hotel was excellent - the staff (from front desk, to bellman, to cleaning staff) was professional and greeted me everytime I saw them. The rooms were modern and well-made up, and check-in/check-out was quick and painless.\n\nReview 3:\nI wasn't impressed with this place. We received a room with 2 double beds rather than the king we had booked. When we checked in the front desk was quite rude and didn't seem to care in the slightest that our room type was wrong. When we were checking out we were told there would be a slight delay getting our car. Apparently, the valet could not find the keys to someone else's car and he had been waiting for quite a while. I did hear them offer the man free parking due to the inconvenience, but honestly the person at the front desk was the same man who had checked us in 2 days before and had the same attitude about the car mixup that he had about our room. The hotel location is good and the room was clean so that was ok for us since we didn't spend much time there, but certainly not the star level that the hotel claims to be.\n\nReview 4:\nWe went to Galleria for our 15th anniversary celebration, with a special package through Zozi.com. After a smooth early check-in we walked to SOMA for a light lunch, then two blocks up for a bit of Union Square shopping, and came back to our Galleria Park room to enjoy the complementary wine & chocolates. As such, we skipped the happy hour wine tasting in lobby, but it looked very fun and lively as we headed out to dinner. Quick walk to fun places like Credo (Pine Street) and Rickhouse (fun bar on Kearny). I used the walking track which was lovely. Agree with other posters that rooms are small, but nicely furnished. Radiator heating is a little funky but it worked. One of tne of the nicest aspects of Galleria Park is that amazing big deco metallic fireplace in the lobby. We enjoyed the warm crackling fire on a drizzly Sunday in San Francisco.\n\nReview 5:\nVery noisy. I could sleep at a metro station and it woud be quieter.staff is totally rude and noncourteous.I would never recommend this hotel to anyone else.\n\nReview 6:\nThere are only 2 good things to say about this hotel. It has a great location and is better than sleeping on the street. That's it.\n\nReview 7:\nbooked holiday through Expedia, after reading the excellent reviews already on trip advisor. Didnt take long to arrive from the airport after a long flight which was nice. First impressions were good, asked for a room away from the street just incase in was noisey. Room was lovely and clean, had everything that you could want. Staff were amazingly helpful at all times, asked from restuarant recommendations and got some really good ones. Cafe Tiramisu in Belden Street was lovely, hotel staff got as a table on a very busy Saturday night which was good. Staff even helped with bus routes and numbers to help us get about everywhere. Make sure you buy a City Pass before you go, was the best thing we bought, gets you free travel on all public transport and entrance into a few really good places. Would definatley recommend this hotel to anyone, well worth it. Thank you to all the staff.\n\nReview 8:\nWe have been very happy at Joie de Vivre hotels in SF and could not have been more dissapointed by this experience. We had trouble from the start--rude front desk staff, bellmen who never even attempted to help with baggage, problems with the bill and double charging our credit card, mishandled arrangments with the airport pick-up, and a very sub-standard room for a steep price (nearly $400/night). We ultimately got an upgrade since we were paying too much for such a small room (and are members of JdV), but the damage was done by the rude front desk service and general incompetence. A good thing: The housekeepers are nice. The hotel doesn't offer the services that a hotel charging these prices should have--for example, they have limited room service (none on weekend mornings), no concierge , terrible \"gym\", etc. Do yourself a favor and stay someplace else!\n\nReview 9:\nWe booked off of priceline so our choices to stay out here were limited but we were excited to find out that we would be staying at the Galleria. We stayed here a few years ago while they were under construction so we were looking forward to seeing what has been done to the hotel. We are members if the Joy of Life club by Joie de vivre because we stay often in joie de vivre hotels. The rooms here are small and outdated ... On the website it boasted flat screen tvs ... We have a very old TV .. The worst part of this stay (because I am writing this while sitting in the room) is when I called to ask for a larger bed ... The front desk told me because I booked with priceline this is all they had. I feel like a second class customer here. Shouldn't all customers be treated equal? No matter what company they booked with?\n\nReview 10:\nHi, I stayed in this hotel for 2 nights during my stay in San Francisco. The best thing about the hotel is location, location and location. It is right in the middle of downtown San Francisco and walking distance from all the key attractions. The front desk was very friendly and helpful. They also had free wine tasting every evening but I missed it on both days. My room was much smaller than expected but was with nice interiors and a nice clean bathroom. Bed was comfortable as was the work table. They did not provide any breakfast as with most standard hotels in the US but had a nice small coffee bar. They also have a jogging / running track on the 3rd floor with nice greenery right in the middle of downtown overlooking the sky scrappers. Overall a wonderful stay with nice experiences.\n\nReview 11:\nGalleria Park is in a great location. We walked to Pac Bell park from there and it is close to Union Square shopping and restaurants but the rooms are marginal at best. The bed was VERY old and uncomfortable. The rooms are VERY dated and not remotely attractive. We had to be moved because the first room had a/c (unit in the window - very noisy and blows right on the bed) that didn't work. Employees were very pleasant and helpful - the one bright spot - but we will not be staying here again.\n\nReview 12:\nReserved with Priceline and called ahead 2 weeks in advance to ensure I secured a room with 2 beds. Arrived to be told they had a King and could add a sleeper - sleeper would not fit -- took my husband to push the issue to force a switch to room with two beds. No flat screens here. No heat either unless you like a radiator that does not work -who wants a repairmen in your room as you're ready for bed! The windows leak - no sound resistance and guarantee to be awakened by trash trucks at 10pm, 2 am, and 5am. No space in bathroom for any of your stuff. and to top it off, no one mentioned they charge $35 a day for our car to be parked until you check out. They charge as much as public parking so where is the amenity with that? Try someplace else if you want a good night sleep!\n\nReview 13:\nA comfortable hotel that's not too big. Construction on the street is winding down and seems to be almost finished (compared to my last stay a while back). The staff was very friendly and offered a letter explaining the potential noise I might hear. Great place to stay if you look forward to a friendly, warm hotel staff. Don't forget the wine hour and the free coffee in the lobby each morning. Looking foward to seeing the results of your upcoming renovation.\n\nReview 14:\nMy husband and I spent four nights at the Galleria Park. I loved this hotel! I am sensitive to fragrances and this hotel uses only fragrance-free environmentally friendly cleaning and laundry products. Staff was very helpful and the location, only a couple blocks off Union Square, could not have been better. We learned the history of the 3rd floor level terrace and walking track from Rick Evan's excellent architectural tour that meets up in the lobby of the Galleria Park. This hotel would normally be out of our price range, but they were running a promotion that made if affordable for us.\n\nReview 15:\nStayed here one night. Booked a one bedroom suite. Staff was thouroughly unconcerned as my family arrived. In fact, I walked in carrying 4 bags, the doors slammed on my leg and made me fall. Only then did staff attempt anything other than indifference. Later, when asking the front desk for restaurant choices, I had to ask several times before getting any type of professional response. As for the room, it was dated, cramped with peeling paint and an immediately broken toilet. Combined with the indifferent staff, well, let's just say we won't be staying here again. The following week, after our Yosemite trip, we stayed at the Fairmont Ghiradelli Square...what an amazing place and a world of difference from the Galleria Park!\n\nReview 16:\nStayed here while on a baseball trip. Very nice hotel, rooms were clean, and the staff was very attentive. They offer free wine which we only did once but it was ok. Free wifi which had no problem connecting to. Centrally located in Union Square and right around the corner from the BART. Head to 2nd St and Market and you are literally minutes away from AT&T Park.\n\nReview 17:\nThe rooms were clean and well appointed. The service from the front desk was very nice. The complimentary wine tasting at 5:00 was a nice touch and welcome after a day in the city.\n\nReview 18:\nWe travel to SF every year and have stayed in many different hotels(all have been good). I couldn't get in to usual spot so tried Galleria, and was very pleased. will stay there again. The location was great. Aprox 2 blocks from Muni, 1/2 block from Claude Alley and Belden Place restaurants, next door to Crocker Galleria which has Farmer's Market,walk to Union Square, etc. The staff were exceptionally friendly and helpful. Wine in the late afternoon was a nice touch. Our room was very large with fun decor and the bathroom was also large and had the best lighting I have ever had.\n\nReview 19:\nThe Galleria Park hotel is in a perfect location for travellers visiting San Francisco. The location is a walking distance from Union Square and the Montgomery BART stop. You do not need a cab from the airport to the hotel, you can easily get on the BART and walk less than a block. The bathroom in the room we stayed in needed remodeling and they need to do a better job with the centralized heating system. It was a little chilly in SF the weekend we were there and they only turn on the heat at 10PM or so. The rooms are a little small but the front desk was friendly and helpful. For breakfast please vist Posh Bagel less than a block up on Sutter. They have the most delicious breakfast bagels you can imagine!\n\nReview 20:\nRecommended for a great location and every facility needed, close to Union Square with easting/coffeee places nearby. Helpful friendly staff and assistance with luggage was appreciated. Would not hesitate to stay again\n\nReview 21:\nWe usually stay at bed and breakfasts when we travel, but I got a terrific price at this hotel (I have since tried to get a similar price for future stays, but have had no luck). The pros: location, location, location. It is very close to the Montgomery Street BART and muni lines, downtown, the Ferry Building. The lobby is tastefully decorated. The rooms are small, but nicely done. Ditto the bathrooms. The front desk staff is always there, friendly and helpful. They welcomed us back EVERY time we came back to the hotel. The cons are what I dislike about all hotels: people walking up and down the hotel, slamming doors, talking loudly, etc. Not the fault of the Galleria Park. If I could get the same great rate as I did on this trip, I would not hesitate to stay here again.\n\nReview 22:\nGPH is near everything. Lovely rooms. The inside facing rooms are darker, but more than adequate lighting. Very quiet. The 3rd floor terrace is a nice perk. Really welcoming check-in. Would stay again. Had breakfast at Hecho, but never tried the sushi/tequila pairings.\n\nReview 23:\nThis is an old hotel that has been nicely re-appointed, however, it's age shows through. The decor looks decent, but the paint was peeling off in my room. There was a poorly-insulated window-unit air conditioner in the room which made for a noisy night. It sounded like I was sleeping (trying to sleep) right on the street. The beds are small. I'm 5'5\" and my feet hung off the end just a tad. The beds are also super springy and gave me a terrible backache. The staff was courteous. I was charged $1 for \"Asian Women's Resource Center - Donation.\" What? No one asked me to make any donation. I call that stealing. The credit card machine conveniently did not work when I was checking out (perhaps part of the donation scheme?). Don't go past the lobby...\n\nReview 24:\nWe wish everyone ran a hotel this well! Very friendly, helpful staff, comfortable lobby with complementary wine in the evening and a fireplace; delicious free coffee in the AM. We stayed for 3 nights then left to stay with friends for a few days, but when the east coast got snowed under, we ended up having to stay in SF for 4 more days (big problem eh?) and liked this place so much we came right back. When we checked back in, the valet remembered us and sent up cocoa and biscotti to our room as a hello. Wow. Walking distance to great restaurants, transportation, easy valet parking. Rooms were smallish but bed was quite comfy, free wifi, a staff that genuinely wants you to enjoy your stay. We'll be back for sure!\n\nReview 25:\nWe couldn't have been more pleased with our accommodations. Elegantly understated. A perfect respite after a long day, this beautiful quiet place was just right. Thank you Galleria for your generous hospitality, hope to see you soon. Oh, and the sushi bar with the exotic tequila and amazing margaritas is not to be missed!\n\nReview 26:\nDon't understand what others are saying when they say the rooms are spacious. I stayed in two of them, begged for a larger room, and was told they don't exist. These are very small rooms. The best benefits to this hotel are that it is indeed very well located and the company that owns it is a great group. But, here is what I kept thinking during my recent stay: The old mare has been ridden hard and put to bed wet. Joie de Vivre has put a $1,000 saddle on a $5 horse. Some paint (celedon), some fun art (mostly drawings and sketches) and cleaned her up a bit. But the trim is beat to hell, floor covering isn't secure in places, window air conditioners, dark rooms. If you like Joie de Vivre hotels as I do, let's encourage them to rehab the Galleria Park Hotel. She deserves it.\n\nReview 27:\nWe had a very pleasant stay at this hotel. The staff were very helpful and friendly. We have been discovering that many hotels don't even vacuum the carpet in the rooms every day, but was very delighted that this one did. The location is great, walking distance to a lot of shopping and attractions. We would definitely choose to stay there again next time when we are in town.\n\nReview 28:\nI knew the hotel was under renovation and the price was only $115, so I was not surprised with what I found. Lots of construction, slow and/or broken elevators, loud noises (construction starts early) and a run down room. I was on the second so fortunately I could take the stairs. Unfortunately, the second floor hasn't been renovated yet. I won't get into details, but the room definitely needed an upgrade. It was bad enough that I would not stay there again. That being said, the renovation looks great and I heard the new rooms were great. So...overall I'd try it again, but not until the renovation is complete.\n\nReview 29:\nAfter searching many hotel web sites, I chose Galleria Park. We did not want to stay at a large hotel, but appreciate the ammenities provided by them. This wonderful hotel provided them all. It is done very nicely in an Art Deco theme. The rooms are good sized & clean with updated bathrooms , adequate sized elevators, free internet, in room coffee and refrigerators, very personable staff, a workout room, an outdoor 3rd floor terrace where you can jog or walk the dog AND NO GARBAGE TRUCKS in the middle of the night. We were able to park our SUV in a garage 1/2 block away for $30/day( no in & out tho')\n\nReview 30:\nWe stayed at the Galleria Park hotel and I have to say it is incredibly Chic and is so centrally located to everything. The hotel had a very chill and sophisticated vibe... we truly had an incredible experience on our stat! Highly recommend staying here for sure!\n\nReview 31:\nFor the price this was a smart hotel in a great location. It's near union square and not far from the main shopping centre. The rooms were spacious and the staff friendly. Particularly good was the free wine reception between 5.30 and 6.30pm and complementary coffee in the morning. It you didn't book breakfast then there is a great coffee shop on the corner of the hotel and also a 7 eleven nearby. Free WiFi too !\n\nReview 32:\nThis is the hotel I will be recommending to family and friends when staying in San Francisco. The location was great. Hotel staff excellent. I wish the Joie de Vivre Hotels were in every city I visit. The Room was plenty big enough for a family of 3.\n\nReview 33:\nStaying at the Galleria Park Hotel was a wonderful experience. We really felt the Joie de Vivre hospitality! Inviting and beautiful, this hotel presents a pleasurable atmosphere. The rooms are super clean, spacious, quiet, extremely comfortable and well decorated. In a fabulous location the hotel is close to the Cable Car line, Union Square, Embarcadero, and China Town. The staff was very friendly, and sincere. Paul, the General Manager, was a delight to meet. He was extremely helpful and knowledgeable about every aspect of the City from transportation, to the latest hot spots for dinning and entertainment. He took time to meet with us and arranged for special dinner reservations and tickets to the latest exhibit at the de Young Museum. Melinda, the assistant General Manager, also has a wonderful personality and was very informative. This fantastic attitude and atmosphere was matched throughout the hotel as the staff at the door, front desk, and house keepers, were always eager to provide quality assistance and ensure that our needs were cared for. I have stayed at other Joie de Vivre locations and have always had the best experience. I highly recommend the Galleria Park Hotel and I will return.\n\nReview 34:\nThis place is a great deal any way you slice it - price, location, friendly staff, comfortable bed, wine reception. I've stayed in a lot of hotels in SF and wouldn't hesitate to stay here again. Even though it's given less than 4 stars based on whatever scale they use for that sort of thing, I would give it 4 stars. You won't find a similar hotel in downtown SF at this price.\n\nReview 35:\nThis hotel is exquisite! The staff was so friendly! I stayed with them for 1 night in March and I LOVED my experience. Located in a perfect central SF spot within walking distance to many local attractions including the ferry building, chinatown and museums. The room I stayed in was so cozy and comfy It felt like I was staying in my own apartment. Sadly I missed breakfast so I can't comment on the food/room service. If you're looking for an amazing experience look no further!\n\nReview 36:\nWe are members of the Kimpton hotel chain frequent guest program, and this was our fourth stay at a hotel in the chain. We had reserved an extra large room but were upgraded to a beautiful suite. The hotel is only a few blocks from Union Square, a few blocks from the Financial District, next door to the Crocker Galleria (a high-end shopping complex), a few blocks from Bart (the subway), and a short walk to a cable car line, so it is well-located. The bed was comfortable, the shower pressure was strong, and the AC worked well. There is even a short walking/running path and park on the roof of a section of the hotel. What more could we want during a short visit. We would definitely stay here again.\n\nReview 37:\nWe had a pre-paid Priceline reservation. When we arrived, we were told the hotel was all booked. We were to be sent to a \"sister hotel\" two miles away for one night. I responded that we didn't wish to be moved after one night. I was told the hotel would only pay for one night at the other hotel. I threw a tantrum & they agreed to pay for two nights. I know screw-ups can happen, but this one was handled badly by staff. Very unpleasant experience, & we were stuck a couple of miles from downtown. The second hotel (Hotel Tomo) was pleasant enough, but definitely not the downtown location we sought. On the second evening, I got a call from the Galleria Park manager apologizing. She then spontaneously offered to return our Priceline payment. That would have made me feel better, if it had happened -- but three weeks later I am still waiting.\n\nReview 38:\nThe GP is a hidden gem in the heart of San Francisco's financial and tourist districts. I am a native of the area and appreciate all that this hotel offers, which is quintessential San Francisco. The service here is provided by the best staff around, who will greet you by name and a legitimate friendliness you won't find anywhere else. I love this place and just keep coming back. I post this recommendation with only one concern: the GP gets so popular that they won't have a room available for me.\n\nReview 39:\nCute older style hotel, rooms were more than adequate for travellers. Nice outdoor area for a bit of peace and quiet at the end of the day. The entrance has a couple of steps the get up to the reception area, which is a pain if you've got a few bags and they're heavy (as ours were) Location was great, only a couple of blocks from the main tram / trolley lines down to fisherman's wharf and also close to Union square.\n\nReview 40:\nThis hotel is in a great location and at a decent price,especially if you have a discout ability i.e. a government rate, AAA, etc. The rooms are small but well furnished. The service can be however, spotty. When I went back to pick up my luggage there was no bell captain to be found and I had to have the desk clerk redeem my bag. Further, their computer would allow me no access to a site that I use which is judged as 'adult 'and therfor inaccessible. My alternative would've been to take a cab elsewhere to a more tolerant Internet cafe...at my own expense, of course. Some guests get the local paper dropped off in front of their room, others...do not. This overall lack of tolerance and shaky service does not cut it in a city like San Francisco. Let's hope that they go out of business!\n\nReview 41:\nThis was my 2nd stay at the Galleria Park. This visit we stayed just one night - in town to see Eddie Izzard. We were only a block from the Montgomery Street BART station. It was a great way to get to and from the Orpheum Theatre and only cost $3 RT. We had a pleasant walk the next day to the Ferry Building for lunch. The front desk staff said the parking fee charged by the hotel allowed us to park until 6:00 p.m. They kept our bags for us until we were ready to leave. (Parking is insanely expensive in S.F. ) The bed was comfortable and the bedding of good quality. There is not a coffeepot in the room as advertised, but there is an electric kettle. There is also coffee on the mezzanine in the morning. The refrigerator is a nice extra. There's a very nice \"park\" on the 3rd floor. Staff was efficient and quite pleasant. We've paid a lot more money for a lot less hotel in San Francisco in the past.\n\nReview 42:\nRude did not accommodate my needs. I stay in San Francisco did not want and tried to refuse me service after I prepaid and would not let me extend.\n\nReview 43:\nStayed at the Galleria Park on my first trip to San Francisco. The decision to stay at this hotel was from the information I received from tripadvisor. The hotel and staff were far above average. The room was small but very clean, The amenities include an exercise room, morning coffee, evening wine and free weekend parking. For a first time visitor to San Francisco the hotel's location was convenient to the cable car, shopping, restaurants, Chinatown and a 1.3 mile walk to Fisherman's Wharf. I plan future visits to San Francisco and plan to stay at this hotel.\n\nReview 44:\nOur Spring Break trip San Francisco was amazing and a big part of that was due to our fabulous hotel. The Galleria Park Hotel was perfect! The location is right next to Union Square which is shopping central of the city. Also, the hotel is near several public bus, cable car, and street car stops. The Galleria Park is a charming older building that has fully modern guest rooms. The bathrooms are quite small, but other than that we found the rooms to be comfortable and relaxing. The beds were very comfortable. The only draw-back was the street noise during the night. However, I'm used to the silence of the country so the noises at night seemed quite loud to me. If that kind of thing bothers you, ask to be moved to an interior courtyard room. Both the day-time and night-time staff were warm and welcoming. At the end of the day when we arrived back at the hotel, exhausted from our walking and sight-seeing, we felt that the Galleria Park was our home away from home. I would recommend this hotel to anyone visitng San Francisco!\n\nReview 45:\nThe renovation of this hotel is flawless. They even managed to make the lobby fireplace look new and fresh. It made the evening wine hour an even more lovely experience. The rooms are spacious and I was lucky enough to get upgraded to a corner suite on the 8th floor. Although it was just me and my boyfriend this suite would be lovely for a family traveling together. The sitting room in addition to a queen sofa bed was big enough to have a table for four and plenty of room to walk around. The bed was incredible! I may have to see what vendor they use the next time I'm in a market for a bed. They are almost done with the elevator replacement which will make it much easier to get up and down easliy.\n\nReview 46:\nAn older hotel very close to Union Square, starting to look a little dated compared to other Joie de Vivire hotels. Clean and tidy. Rooms are comfortable. Some face an internal courtyard while the others fact the street. Great staff. Very friendly and knowlegable. We would go back there again, except for the fact that there's other Joie de Vivre hotels we havent' tried yet.\n\nReview 47:\nI stayed at this hotel recently and was impressed by the location as well as the friendly staff, nothing was too difficult and they were very helpful. I stayed in a room on the street side of the building and appreciated the natural light. The 3rd floor courtyard is also a great place to enjoy some sun before you start the day. Overall a nice hotel, the room I had came with two queen beds, and this was a bit squashed, however it was just me so it worked, I think with two people this would have been a bit small.\n\nReview 48:\nMy wife and I spent a night at the Galleria Park in early June when we attended the Impressionist exhibition at the DeYoung Museum. Our room was very pleasant; I'd say that the hotel is one of the finer boutique hotels in which I have stayed near Union Square. The hotel was quite convenient to the Ferry Building where the AMTRAK bus brought us and later met us for our ride to the Emerville train station. The lack of Sunday room service is a disappointment as was the Midi restaurant's brunch. I would suggest other eating establishments for breakfast/brunch.\n\nReview 49:\nNobody called my room to wake me up at 7:00 as requested the night before -- what kind of service is that? I was lucky I woke up and did not miss my work meeting. The room is very small (but clean) and the wine is cheap. The location is great. I would not pay more than $99 which was what I got at Orbitz. If you would like to have a great time in beautiful SF give yourself something more pelasant.\n\nReview 50:\nMy husband and I travelled to San Francisco on business, and we found the Galleria Park Hotel to have exceeded our expectations. The hotel itself is very trendy yet professional and business-minded. The only reason I gave the \"Rooms\" category 4/5 stars is because it was moderately sized (not spacious, not small); it had a more urban loft-like feel. What stands out the most was their service--the Front Desk was very friendly and accommodating with anything that we needed. They had some very good specials going (which can be seen on their website). The special we took advantage of was free parking, which is a real plus in the city. Their location makes them walking distance to just about all the attractions in the city. Plus, there is a complimentary Architecture Tour. We travel a lot and have stayed at many top-name hotels, and we would definitely prefer to stay here again as our top choice for San Francisco.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29858, "query_start_index": 29860, "query_end_index": 29860, "truncation_seperator": "... 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{"id": "183057", "pid": "183057", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFound this hotel through trip advisor and I have to say it lived up to the hype. Great location downtown, only a couple of blocks from the main shopping area and restaurants. Massive rooms or suites rather. Very comfy beds, large bathrooms and 2 TVs in each suite! Even the kitchenette was cute even though we didn't really use it. There is also a car park there, the charge is around $20 per day. Anyway, highly recommended. Would def stay here again.\n\nReview 2:\nOk so we stayed in Italy at soem wonderful hotels, we had a flight from Rome to Toronto and arrived to pick up a rental car whilst there was a strike going on, this was very public and unpleasant. We arrived at the hotel which seemed to be organised chaos. Service was self help and staff were pretty much there for themselves. After the initial reality shock and I realised a different service culture prevailed I just got on with SELF HELP. Breakfast appeared again agmonst a competing for food and tables. Drove a rental car to niagara falls and enjoyed the interlude. Only passing through.\n\nReview 3:\nWe stayed here with our 16 year old and 11 year old daughters. We like to have a door in between us and our kids so we can relax and love each other. The \"door\" was the primary reason we chose this hotel. Imagine our surprise when we entered our room and found that the door had multiple glass panes. What the heck were the room designers thinking?? We requested extra sheets to cover the door, but it was bizarre for us and our kids. We like to treat ourselves to room service when we travel. Our kids expect it. We expect it. The room service menu is incredibly inadequate. Embarassing actually. We upgraded so that we could get free breakfasts, but no one checked room numbers on the second floor. We wasted our money. If you stay here, know that free breakfasts are available on the second floor. Free internet in the business center? NO! Incredible. Actually stunning by today's standards. The location of the hotel is great. We love Toronto. This hotel is over-rated.\n\nReview 4:\nFind another place. Trust me FIND ANOTHER PLACE. Loud and no frills. This a place aimed at losers on a per diem who aren't smart enough to shop ( I was one). Buy internet from the local provider for a fraction of what the hotel charges. The only sources for snacks, sodas, or water are the mini-bar or across the street before the 7/11 closes. FIND ANOTHER PLACE.\n\nReview 5:\nStayed two nights at this hotel for a family wedding. The staff, to begin with, was great. Check-in and -out easy, parking right on the premises (and, for Toronto, at about $20.00 per night with in and out, a great bargain). Suites were spacious, comfortable and QUIET. Location was perfect. Could walk to Roger's Centre, art gallery and the theatre district. Couldn't ask for better. In all we'll be back\n\nReview 6:\nDecent suite hotel. Reasonable breakfast buffet. Spacious rooms even if a bit dark. Shower water pressure could be better. Mattress could be better. Small but decent gym. Overall pleasant staff. I couldn't find a safety box. If it is just business and you are there just to sleep it is a good choice.\n\nReview 7:\nClean, spacious rooms along with amazing service and a perfect location. Very few hotels have a 1 PM check out and they even extended ours to 2 PM with no hesitation what-so-ever. Furthermore, we are a family with 3 kids and they accommodated our whole family in one of their 1 bedroom suite rooms. Most hotels make us get 2 rooms. The bathrooms are clean, functional and spacious and the hotel is pristine with comfortable beds. The exercise room is a little tight but space is at a premium in Toronto. Breakfast is fine---not superb but you can certainly find some nutritious, filling choices. Will definitely stay there again next time we visit Toronto.\n\nReview 8:\nI decided for my boyfriend and I's 2 year anniversary I would rent a hotel I booked it and was told I was getting a specific room and that I could check in early. When I went the next day to check in the lady at the front desk was so rude. She spoke to me like a child since I look young and wasn't actaully listening to what I was saying. She just repeated unfortunally a dozen times given me a bunch of different excuses of to why I cant check in. She made me feel like garbage and I felt like she was a robot with no soul. I came later and was given a room that was different to the one I was promised. The room was nice although the TV's were outdated and fuzzy. I liked the hotel but the service was horrible I wish they wouldnt lie. It was not worth 200 for one night\n\nReview 9:\nI stayed at the Cambridge Suites Hotel again with a girlfriend as we had some Christmas shopping to do and like to leave the families behind and shop and relax in Toronto. The hotel is in a great location for the Eaton Centre and surrounding shops on Yonge St. as well as for the Mirvish theatre shows at the various locations. The hotel offers underground parking at a reasonable fee and it includes a continental breakfast which was plenty to get us started in the morning. The room was great and spacious and very clean. The front desk staff and all the other staff we encountered were very nice. We have been before and will return again to the Cambridge Suites! Look into shopping/theatre packages with the hotel as they are offered and sometimes including parking etc.\n\nReview 10:\nIf you have a smoker in the family, Cambridge Suites is not a place where you feel you are treated the same as non-smoking guests. The smoking floor was obvious the minute you exited the lift. The room itself smelt absolutely disgusting and there were more burns in the carpet than there was pile. There is absolutely NO excuse for this as was evident when we spent nights in other suites on this trip, notably the Embassy Suites in Niagara Falls, where everything smelled and looked pristine. The Cambridge Suites needs to recognize that just because 1 member of a party smokes, to treat the whole party with such disrespect and disdain is very wrong. If inferior accommodation is supplied, then reduced prices should apply!\n\nReview 11:\nI usally try select my hotel by the rating on trip advisor. Someone within the Cambridge Suites must be sitting there and just giving all these positive reviews. The hotel is old and out dated, dirty carpets in the rooms, and to top it all I shared the room with a guest yes a ROACH. when i complained i did not get a response but we we look in to it and thats the last I heared. Do not belive the the faulse reviews with the excellent rating, none come close to reality\n\nReview 12:\nI recently visited Toronto, and stayed at this hotel which offered great service and lovely accomodations. I especially appreciated the Concierge service--Jennifer Z. shared great info about getting about town and making my next travel connection. The room was spacious, clean and very comfortable.\n\nReview 13:\nI have stayed here many times and always enjoyed my stay. Very convenient location easy parking. Near Eaton Centre and TTC(Subway). All rooms are 500 square feet so no worries about getting a small room. Breakfast is good and complementary but it can get a bit crowded at times. Staff is always very nice and professional. Hotel is very clean and well kept up. East facing rooms are better and when you upgrade to cityscape on the higher floors you get a nice view plus bed is more comfortable and internet is free. I would recommend this hotel to anyone and I have. Not really a family hotel no pool or childrens activities more of a business oriented facilty.\n\nReview 14:\nBig Disappointment, I frequent Toronto often for business and chose the Cambridge Suites this time. It was a big disappointment to say the least. Run down rooms with a weird smell in them. The staff were the least friendly out of any hotel I've stayed at ( Believe me many !) When I callled Room service it took forever and was fast food like as well when I called reception I was left on hold for over 5 minutes. When the front desk staff finally came back on the line, I asked him why he put me on hold for long and he replied in a snarky tone \"Because sir, You are not the only one that we need to attend to\" I got off the phone and decided to solve the issue for myself as obviously helping guests is out of the question for the staff at the Cambridge Suites!! I would warn any one who is looking to stay there in the future not to....There are many other wonderful hotels in the area don't waste your time and money you will be very disappointed.\n\nReview 15:\nRooms are pretty large for a downtown hotel but a little tired, no complaints really from service point, had to sleep on bed spread when I went to sleep found a dark stain (blood?) on my sheet, too late and tired to call anyone, why bother, never had this problem even in motels\n\nReview 16:\nWe stayed at the Cambridge Suites for one night during July 2007. Considering this hotel is located in Downtown Toronto, the apartment room we had was a very good size with a seperate living room area and mini kitchen. The location is great with the Eaton Center virtually opposite the hotel and is easily accessible. The few slight criticisms I have: 1)- Breakfast area......its far too small (although you can take breakfast to your room)and the queues were very long. Whilst it did seem that the staff were doing their best to refill the food items, it did seem to take ages........ 2)- The room that we had albeit very clean did feel a bit outdated.... However, a good hotel overall.\n\nReview 17:\nI stayed at the Cambridge suites in the beginning of July. The room was small old and unkept looking. The satff were nothing to write home about. and My room was not cleaned!!! Very unprofessional service in my opinion. The basic amenities were again nothing special, and don't be fooled like I was that its in the \"heart\" of downtown.... Its not Its west of the core and to ask for the door man to fetch me a cab was even a struggle. Won't be returning. DID NOT LIKE ANYTHING ABOUT THIS DUMP\n\nReview 18:\nI stayed here to spend an evening downtown with some friends, and for the several hundred we paid for the suite I expected a LOT more. The parking garage was \"under construction\", so trying to find a place to put our car that wasn't taped off was difficult. Once we got upstairs it was no better- the room was cramped, the bathroom was a joke- the stopper in the tub didn't even work- and we found a pile of pencil crayons on the floor behind a door. Apparently their approach to cleaning is pretty --. The beds were utterly unremarkable, and so was the view. Calling down to the front desk for a wireless access code for the 2nd laptop we had was a waste of time, as they charge TWELVE DOLLARS for an additional access code to their network, and the free one can only be used on one computer. I have never encountered such an absurd money grab anywhere. Location is great, but there are plenty of better places in the same area. Spend your money elsewhere.\n\nReview 19:\nWhat a dissapointment. I chose to stay here after reading the reviews on trip advisor. Where the people who wrote the reviews family members to the hotel because nothing of what was raved about was at all seen during my stay! From the outside it looks like a classy elegant hotel. However not that way in the inside. The staff were ICE COLD and had no professional etiqutte what so ever. The rooms are old and very warn down (whoever said beautiful must be blind!) This is a low budget hotel with a nice outside face.Don't be tricked by this...... Trust me....You can do much better for that rate. And thank you once again to the Lovely staff who take so much pride in the hotel and customer service (YEAH RIGHT) it put a damper on my entire visit in T.O.... NEVER AGAIN CAMBRIDGE SUITeS\n\nReview 20:\nStayed there with my husband and toddler on Dec 15th. Got a great rate on Hotwire and had heard a lot about it so was anxious to see it. Room is a suite which was great. Had a king bed in one room, living area with kitchenette and couch in another room, a dressing room/power room and a small bathroom. Decor is pretty dated and the tv was very old and kept changing colour. Very centrally located and can get to the Eaton Ctr without going outside. Had dinner at the restaurant there. Food was excellent. Breakfast was included in our rate and that was good too. All in all the stay over was good and I'd go back again. Its classified on hotwire as a 4 star which I wouldn't agree with. I think that its more a 3 star. Saying that we got a great rate and it was really suitable for us.\n\nReview 21:\nI, my wife, and daughter booked the Cambridge Suites while enjoying a two day stay in Toronto. We have stayed in Toronto many times and thought we would try a different stay this time. We thought the Cambridge Suites was excellent. We have stayed before at the Intercontinental, Royal York, Delta, etc and never had too much problems. But in my opinion, Cambridge Suites was by far superior. Generally reasonably priced (for downtown Toronto), great location, and lovely large rooms. If you are travelling with a child the nice thing is that you can plonk your child in the pull-out sofa bed, turn on her own 37\" LCD TV, shut the doors to your room, lie out on your king bed and watch your own 37\" LCD TV. Ahhh, heaven. Strongly recommend this hotel.\n\nReview 22:\nMy boyfriend and I stayed here on our way back from Costa Rica to Winnipeg. I had found a great deal on Expedia an paid almost 1/2 for a deluxe room. The location was perfect, right on the PATH so that we could walk underground to Eaton Centre and shop ( it was Feburary, thus quite cold). The room was fantastic, huge, with 2 TV's so no fighting over the remote. Very clean rooms with a separate bathroom and Makeup area, Living room, and Bedroom with a very comfy HUGE bed, and glass doors separating the bedroom and living room areas so that they could be separately temp contolled. the minibar was well stocked, we got a paper every morning, it was perfect. We didnt take advantage of the breakfast at the hotel, opting to eat as we were wandering the downtown. I would highly recommend this place again, the front desk staff were totally professional and helpful.\n\nReview 23:\nWell I was worried that exactly what I had thought I would get was what I got...this is an older renovated suite hotel...dont like the layouts and the rest is just main stream nothing outstanding about this hotel and not worthy of the rating or the placement on trip advisor... as far as I am concerned. Missed wake up call and poorly cleaned bathroom and just a call from the guest services mgr...politely brushing aside the issue and asking if they could organize my wake up call for the next morning...well ugh no..if you cant organize it right for one day... why should I trust you the second day...had to ask to have my drycleaning brought up to my room at 5:25...nope I dont like it here...in a world full of choices I am making another..how is that for dialogue!\n\nReview 24:\nCheckin was quick adn in order Lobby small and not pretentious Elevator (3) clean and efficient Room (double bed) on 19th floor was the highth of efficient use of space Bedroom had separate door to and from living room and bathroom Bathroom had door between sink ara and shower/toilet Living room had pull out sofr and table sitting area with an area dedicated to coffee (kurig) sink , microwave and fridge 2 TVs Very clean and bright Breakfast was good , hot cereal , scrambled eggs, juices, cold cereals pastries, fruit and teas and coffee All in all a 8 out of 10 Would stay again\n\nReview 25:\nThis is a very well run suite hotel with a friendly and helpful staff. It is situated in the financial district and as such is convenient via walking, subway and/or trolley to most of the tourist attractions. The suites are spacious, quiet and include a separate bedroom. The living room has a comfortable pullout sofa, a microwave and a refrigerator. The cityscape rate includes free internet connection and continental breakfast for not much additional cost. A great choice for parents and children or grandparents and grand children. Ask the staff for restaurant recommendations.\n\nReview 26:\nDidn't know the area before we booked our reservation. Turned out to be a great location! Also, courteous and attentive staff....front desk was extremely helpful, cordial, and friendly. Nice rooms and amenities. We used the available nearby health club (included for free)...fantastic! Definitely worth a return trip!\n\nReview 27:\nMy family & I stayed at Cambridge Suites for 2 nights in August, 2005 based upon the stellar Tripadvisor reviews. The suites are a comfortable size and configuration for a family but the staff and service were very poor. Upon a 4PM arrival - used breakfast dishes cluttered the hallway on 2 floors. The dishes were still there at 6:30PM when we left for dinner. The room was not made up until nearly 5PM. Unlike our other hotels in Canada, the Front desk staff did not advise about or process a refund of the Guest Services Tax. Housekeepers were surly when called to make up room. Carpets are dingy and appeared dirty. Like another recent reviewer, I am suspicious that Cambridge staff and friends are submitting misleading reviews of this hotel to boost the Tripadvisor ratings.\n\nReview 28:\nGreat location. Great suite. Great bar! I can't think of anything negative to say about this hotel. Very comfortable and everything you need in the suite. Helpful staff and even inexpensively did a full wash of clothes downstairs which was much needed after my travels. Wouldn't think about staying elsewhere if I returned to Toronto.\n\nReview 29:\nWe stayed for 2 nights just after Christmas 2009 and was warmly welcomed by the reception staff. We had booked a 2 night stay then were going to Niagra Falls for a few nights and returned 31st Dec for 1 night. We booked a Cityscape suite and was very happy when we entered the room. It was very clean and had a large lounge area complete with fridge, sofa bed, chair, coffe table and table with 4 chairs. The bedroom was also big, a large bed, which was the best bed I have ever slept in. The bedroom led to the dressing area and to the bathroom. The breakfast was ideal, toast, cereal, muffins, fruit and coffees, selection of tea's. As we were returning to the Cambridge Suites a few days later we were offered a chance to leave unwanted luggage until we returned. There was a laundry facility on the lower level which was great for us. When I return to Toronto I will definatly go back to the Cambridge Suites. If I had to rate this hotel it would be 10 / 10\n\nReview 30:\nwe were not happy with the hotel. The rooms were plain and outdated. Our room wasn't even cleaned the first day and when it was the job was done very badly. The selection at breakfast was poor and the restaurant was closed for the first two days of our stay. Good location though and friendly staff!\n\nReview 31:\nMy bad. Finding a room por the PDAC mining conference 2 weeks before a 35,000 crowd movement to Toronto might not have been the best idea. And to pay $600 a night for staying in place that has furnitures from another millenium, very poor wireless interest (when it functiuns, which is intermittent) and sub-par elevators taking you 10 minutes wait every time you want to go somewhere is a complete rip-off. Despite staff honorable efforts to offer top-quality service. Unless I repeat this mistake again, chances that I go back to this places are close to nil. And brown on brown on brown is not very cool for decorating. And green moisture on the bathroom ceiling does not help in any way.\n\nReview 32:\nMy last stay at your hotel was fabulous as usual. I even had a chance to use the workout room a few times on this visit and enjoyed your great meals in the restaurant (shrimp/scallop risotto and fruit water is my favourite). All the staff is friendly and helpful and the beds are so comfortable. I hope to be back soon.\n\nReview 33:\nThat hotel offer nice room suite downtown Toronto and not expenses\n\nReview 34:\nWe have just come back from our first trip to Toronto where we stayed at The Cambridge Suites Hotel. We booked the hotel online with no trouble and found that the Hotel itself was exactly as other reviewers had claimed. It was clean, well furnished, had large rooms and a great location. The beds are massive and comfortable and there is satellite TV in both rooms. There is an optional Video Games console and even a microwave to complement the tidy mini-bar. The Bar Staff were friendly the Front Desk were also helpful. I would not hesitate to recommend this Hotel to anyone staying in Toronto. Tip for anyone who has not been before...hire a car from Union Station for a day and go to Niagara Falls, its easy to do and the road to Niagara is straightforward. Its unforgettable when you are there, just avoid the over-commercialised area set back from the road and carry on down to Niagara-on-the-lake instead its beautiful.\n\nReview 35:\nThe hotel itself was nice and the location was good, especially being on the PATH system and so close to The Bay and The Eaton Centre. The room itself however was a little outdated, the bathroom fittings and shower doors were rusting, the tv sets in both rooms had poor picture quality, and the kitchenette facilities were quite disappointing. Usually we book through last minute sites and pay a fraction of the price, only to end up with one of the poorer quality rooms in a hotel, this time we booked directly with the hotel and still got what we felt was a poorer quality room so I don't know if all the rooms are like this or we're just unlucky! All in all I'd say if you can get a good price then it's worth it, but if you pay normal rate like we did then you will leave feeling a little ripped off.\n\nReview 36:\nOur family was extremely pleased with our stay at Cambridge Suites Hotel. We have NO complaints at all. Staff were very friendly and helpful. Staff even gave us quarters to wash our clothes at the end of our trip. Check-in/Check-out went smoothly. All the rooms were spacious & modern. View was excellent - We had cityscape view on 20th floor. Suite attendants were friendly and professional; our rooms were immaculate every day of our stay. Hotel was quiet. And Cambridges Suites is at an excellent location - 2 minute walk to Dundas Square and close to subway. I will definitely stay again if I return to Toronto and would recommend hotel to all. Thank you Cambridge Suites for the enjoyable stay!\n\nReview 37:\nIf this hotel had more amenities - e.g shop/coffee shop/pool, then it really would be very good indeed. We stayed in a cityscape suite which was excellent - roomy, lots of amenities good view. The gym/hot tub is small but was not busy when we were there and had great views. The breakfasts are very good (although some meat option would complete the menu really well) , the staff pleasant and efficient and the hotel is extremely well located. A huge plus for me was the quietness of the rooms - cannot recall hearing any noise from in or outside the hotel and this is something that has had a huge negative impact me in other hotels i have stayed in this year\n\nReview 38:\nWe booked this after reading the Tripadvisor reviews and we were not disappointed. The location is excellent, we walked almost everywhere and were just 2 minutes from Yonge Street (the main street running from the lake up through the city). The rooms were superb (I've lived in smaller flats) and the staff were very helpful. I can't recommend this hotel highly enough, we thoroughly enjoyed our time there.\n\nReview 39:\nMy husband and I enjoy our weekends downtown - and Cambridge Suites is where we stay. This time we went for our anniversary, we were made to feel at home from the minute we got there till the minute we left. It's the attention to detail that they all show, from saying hello as soon as you walk in, taking my husband express in the elevator to the ice machine and waiting for him to bring him back, to sending a hand written note to say \"Happy Anniversary\". Never a detail missed. Thanks once again Kimberly, you helped make our weekend memorable. Dyan\n\nReview 40:\nMy DW and myself have just returned from a 7 night vacation in this hotel. It wa as wonderful experience and it is difficult to think of any negative comments. All staff that we came into contact with were friendly and very helpful. The location is excellent and we paid extra for a City Scape room which was on the 20th floor. The rooms were large and well maintained and this package had the benefits of both a complimentary continental breakfast plus internet access. The room that we had (2008) was also very quiet. We would not hesitate to stay here again if we were to return to Toronto.\n\nReview 41:\nThe location is perfect for what we were there to do - which was shop and dine out with friends. A minute walk to Eaton Centre and you're off to spend loads! Our greeting and checkout went smoothly and there was no waiting in lines. Room - Nice but dated. It appears there are some renovations going on as we noted on other floors - but our room was clean and comfortable. Bathrooms - plenty of space, towels and clean. I've read how quiet it is here - it's not bad, but do keep in mind you are in the heart of downtown TO - so there is a little street noise. Would we return next time we visit TO - I'd say yes, we will be back!\n\nReview 42:\nThe Cambridge Suites hotel was a very reasonably priced hotel and the accommodations were very nice. Having a separate sink outside the bathroom is a helpful touch so that one person can be showering while the other has access to a sink/mirror. The suite itelf was good size, comfortable, furnishings above average and in good condition. The location was in walking distance to a number of places including the St. Lawrence Market.\n\nReview 43:\nWe recently held our annual board meeting at the Cambridge Suites. From the initial quote to final check out, the service was outstanding. Reservations were amazing and on arrival at the hotel we were delighted with the rooms (lots of room to work and relax in your own living room) and the service. All the staff were friendly, welcoming and professional. Nothing was too much trouble. The hotel is in a superb location - extremely close to the Eaton Centre and lots of restaurants. There were 10 people in our party and everyone gave rave reviews about what a great hotel, location and service. Outstanding!\n\nReview 44:\nWe just left Toronto after a two day stay at the Cambridge Suites Hotel. It was a great hotel in a safe area, close to Eaton Centre and the subway. We walked to many attractions, hopped the subway for others. Rooms were great for our family of four with adult daughter and son. The beds were great to sleep on. Real thermostats on wall (switchable between Farenheit and Celsius!) to control the termperature. Only downside was the silly $10 a day charge for high speed Internet.\n\nReview 45:\nThe suite was nicely arranged to handle 3 people. The beds were very comfortable. The service at the front desk was friendly and helpful. When my soon left all his shirts in the room, the staff found them and sent them promptly back to us - which was really wonderful!! Thanks!\n\nReview 46:\nThe Cambridge Suites Hotel is in a great location, a block away from the Eaton Centre and close to a subway entrance. The hotel also has direct access to the PATH which is perfect for escaping the weather. The rooms in the hotel are nice and large with a separate bedroom and lounge. There are coin-operated laundry facilities which is perfect for long stays. The staff are always friendly and will to help with an enquiry. I stayed at the hotel for 2.5 months and would throughly recommend it.\n\nReview 47:\nWe stayed for 3 nights as a long weekend away. The room was perfect - enough space to stretch out and relax, big bedroom with a very comfortable king bed, nice split bathroom with vanity in one room and the bath/toilet in the other. 2 large flat screen TVs with 50+ channels in the room, high speed internet available. On site parking (nominal daily charge with no in-out limits). RIght in the center of downtown - 2 blocks from Eaton Center, 5 minute walk from the Winter Garden or Elgin Theatres, easy access to cabs, and easy to get to via car (off Yonge Street). Would highly recommend to anyone looking for a place in the city.\n\nReview 48:\nCan't say anything that hasn't already been said. Stayed in Toronto many times and this is by far the best hotel we have stayed in. Better than the Royal York, Sheraton, etc.... Great staff, rooms, gym access, location, and breakfast.\n\nReview 49:\nWe have been here a few times and the friendliness of the staff is the BEST. They make us welcome, and are very sincere. The hotel is right downtown and a short walk everywhere, and right at the subway. The rooms are new, elegant and not stuffy in decor. The value for what you get is great. The king size beds have these pillows and sheets that you literally melt into at the end of the night. The whole place is like a big family and you are treated like you are one of their family. It helps that it is not a big hotel, and it feels more cozy, but with elegance and the amenities of a 5 star hotel. We will be back for sure!\n\nReview 50:\nFrom the moment we walked into the hotel, everything was perfect. The checkin experience was quick and efficient and parking was right beneath the hotel with an elevator to take you up. We stayed on the 20th floor in two of the most beautiful suites I have ever stayed in. The view was fantastic (we could see the fire works that go off on weekends in December) from the room which was an added bonus. Everything clean and very modern throughout the entire room. The bed was one of the most comfortable I have ever slept on in a hotel. Although there are snacks you can purchase in the room for an added fee, they also include some free snacks as an added bonus. Microwave popcorn and cookies was such a nice treat! The maid came by for turndown service and gave us water and a chocolate which was such a nice touch. Room amenities are top notch and include Aveda products - who doesn't love Aveda products! Overall I give this stay a perfect 10 and I am already looking forward to returning.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30559, "query_start_index": 30561, "query_end_index": 30561, "truncation_seperator": "... 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{"id": "2515676", "pid": "2515676", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhen we checked in the people were not friendly at all Gave us a smoking room and would not change it for us, My sister came in a few nights later and they gave her a handicap room with double beds, her husband is 6' 4\" and the shower was for someone that was 4' tall and she complained two nights in a row and they finally gave her a King size bed which is what she paid for We spoke with a guy by the name of Chester the first two nights and he was the one that was giving us an attitude when she finally was given the correct room it was through a different person they keep telling us the hotel was sold out and that everyone would have to get a smoking room but the had no problem wanting you to upgrade your room for $40 more a night NEVER STAY HERE AGAIN!!!!!!!!!!! It was our first time in Vegas and we were there for our 20th Anniversary and we mentioned that and they really didn't care\n\nReview 2:\nPretty good rate on hotwire (100/night). Seemed understaffed in restaurants and casino. No celebrity sightings, even though that's their big pitch. Pool closed. Asked for updated room, but got one with a dingy old alladin style carpet (south tower). Had to walk through casino a lot, and it was a loud maze - they want to keep you in there. Everything costs extra and drinks are overpriced, so not as much of a bargain as I thought. Plusses: Free valet parking, location.\n\nReview 3:\nIf you have a discriminating bone in your body, you will not want to stay here. I did for one week in January 2004 and became increasingly irritated with this hotel.The rooms are small, ill-equipped and my first room here had a distinct whiff of sewerage. There is no mini bar and only plastic cups in the room. We were charged $4 to bring some glass glasses. I felt that was an affront.Bottles of mineral water in the room cost $4.95 so bring your own.Room service is astronomical. Two coffees and an orange juice cost almost $25.00Do yourself a favour, stay in the Bellagio or the Venetian. OK they may cost a few dollars more, but what the hell.\n\nReview 4:\nMy stay at planet Hollywood was wonderful... Rooms were great. Nice Casino. I would stay here again. Great value.\n\nReview 5:\nWe reserved three rooms for our son's 21st birthday weekend. The trouble started right from the check in (which took over an hour). We couldn't get the non-smoking rooms we reserved nor or oms ANYWHERE. The rooms are noisy. When the room above you turns on their water it is very loud in your room. The hotel brags about the lack of a resort fee, but they nickel and dime you for everything ($15/day for Internet, $25/day for exercise facility access, etc.). Our TV didn't work and we got yelled at by the staff that called to fix it. For this level of service, you're better off at Circus Circus or Hooters and better off staying anywhere else in the center strip. We stayed at MGM Grand a few ,nths ago for less money and got MUCH better service. No thanks, we won't ever return!\n\nReview 6:\nThe good: lots of shopping and dining options, big bathrooms The bad: paper-thin walls, no handicapped rooms, rude service, lumpy beds,hard to navigate, long walk to shuttle area (located in extremely stinky area near alley) The employees of this hotel need to take Customer Service 101. Don't expect to get any help whatsoever. The salon did not return my call, and when I asked the concierge, they just said, \"Oh, I guess they don't check their voice mail.\" Bottom line: there are much better options in the area.\n\nReview 7:\nI do not go to Las Vegas often, but when I go I do not want to spend obscene amounts of money to sleep. And I want budget priced restaurants in the hotel or close by. Planet Hollywood has these. My room had a good view of the strip and was kept clean. Strange thing - there was a big chair in the room which was always in the way. Either it had to be in front of the TV or the dresser. In either case one couldn't walk by easily. I would stay there again.\n\nReview 8:\nWe stayed for just one night, the 15 Feb. On arrival at Front Desk, we were immediately upgraded to a room with better view (without us asking). My daughter was unwell so put her in a hot bath straightaway. Afterwards, we noticed that the bath didn't drain very well at all, and the shower tray had mysteriously filled with some sort of effluent! After calling maintenance, we then called Reception, who immediately changed/upgraded again our room, this time to a suite, overlooking Paris/Bellagio. It was superb and meant my daughter could enjoy the view from her hotel bed!! They were very apologetic, prompt and efficient to sort out the problem quickly, and I can't recommend them highly enough. Also, the situation of the Aladdin being in the centre of the Strip can hardly be bettered. It is probably worth trying to get one of their front rooms overlooking strip, because you will have the most fabulous view.\n\nReview 9:\nMy trip started off poorly when a Planet Hollywood valet rear-ended me while I was waiting to valet (in my brand new car, no less). Instead of apologizing - he argued it was not his fault. Luckily another valet and supervisor saw it happen and countered. However, after completing the \"incident report\", I was promised to be \"comp'd\" for my troubles. I NEVER was contacted by the valet supervisor as promised, even after I called and emailed him. The front office manager and asst hotel manager were as equally worthless - sure, they apologize profusely, but don't do anything. To top it off, my room was missing a floor lamp and a second phone, the blinds were broken, there was no refrigerator and no cabinets for clothing. One day I had to call THREE times to get my room cleaned. The \"strip view\" room I was promised looked out over a roof. Again, \"we're sorry\", but that was it. They don't care about you as a paying guest - and it is obvious. I will NEVER go there again.\n\nReview 10:\nWe stayed at the Aladdin from May 21-24th. When we arrived very early in the morning we were able to check into our room, which was a nice. We booked a standard room but were surprisingly updgraded to a deluxe room with a view of the Bellagio and the strip. It was REALLY NICE! The bathroom was beautiful too. Only bad thing was you had to run the shower for about 3-5 minutes before getting any hot water, not really a big deal. We stay in Vegas about 3-4 times a year (MGM, Mandalay Bay, NYNY, Luxor, Monte Carlo, etc...) and this is one of the nicer hotel rooms we have had besides Mandalay Bay. Would definitely stay there again! Hope when the hotel becomes Planet Hollywood it is still as nice. Pool was not too bad. There are two of them on the 6th floor, not really big but just right. We had no problems getting a chair there and they were never too crowded, even for the weekend.\n\nReview 11:\nStayed in the Aladdin for five nights in October. Large, comfortable room and very spacious, well-fitted bathroom. Location is excellent being in the centre of most of the larger hotels on the strip. Ate in the Zanzibar cafe several times and had some good meals there. Generous helpings at reasonable prices. Dessert Passage great for shopping. Large pool area but not much shade - maybe a few more brollies would be nice? Enjoyed our stay at the Aladdin and saw no evidence of any construction work going on in connection with the changeover to Planet Hollywood.\n\nReview 12:\nHousekeeping never cleaned our bathroom or vacuumed the entire stay (7 nights), they only replenished towels. Called the manager up to the room to show her the level of service we received and instead of an apology and having the room recleaned, she proceeded to crouch over the bathtub to run her hand on an obvious soap scum stain to see if it was real. As far as the room not being vacuumed, she said it was hotel policy for the staff not to vacuum if there are kid's toys on the floor (we have a 1yr old). She could see how annoyed I was and promised to send hskp back. 3hrs later and after several calls to the front desk, still no hskp. We had to wait until the PM shift started before someone finally came to the room to vacuum and clean the bathroom. I was very disappointed and surprised with the level of service because I had very high expectations before my visit and PH did not live up to them.\n\nReview 13:\nHad a great stay at Planet Hollywood in Las Vegas. We stayed for 4 nights (December 20-24, 2011) and had a breeze checking in. Took no more than 10 minutes and we were upgraded to a fountain view room. The room was dark and showing signs of wear and tear, but the amazing view of the Bellagio Fountains made up for this. The bathroom in the room was the largest bathroom I have seen in a standard hotel room in all my travels. Very nice tub! We requested an additional blanket the first night and it was promptly brought up within 20 minutes. We decided to purchase the 24 hour buffet pass and was extremely happy with the dinner buffet at Planet Hollywood. The location is very convenient. It is central on the strip and was great to get to both the North and South side of the strip from this resort. Would definitely stay here again. Also did not have any resort fee's like a lot of other resorts in Vegas.\n\nReview 14:\nWas my first visit to Las Vegas and I had a great time staying at Planet Hollywood. Check in went great and was given a hollywood hip room with a view of the Bellagio Fountains. It was the most incredible view, you must ask for that when checking in. The room itself was nice a bit dark but the view made up for that. The bathroom was huge! I never had any problems with the service everyone was very friendly and helpful. The bars in the casino were a little on the pricey side compared to some of the others I had visited in Vegas. The Spice Market Buffet was ok, thought the buffet at the Wynn was much better. The hotel was in a great location, right in the middle of the strip. The Deuce Bus picks up right out front of the hotel. The bus takes you up and down the strip and you only pay $7 for 24 hours. It's a bit on the slow side and can get a little annoying but sure beats walking or paying for a cab. All in all I would definitely recommend Planet Hollywood!\n\nReview 15:\nAfter researching this hotel on the various travel websites and seeing various positive reviews, we decided to stay here to try a different hotel than our previous stays. On the positive side, we had a lovely view of the Bellagio fountain and the strip. On the negative side, this room obviously had not been renovated since its Aladdin days - the old lamps and bathroom fixtures are still there. In terms of cleanliness, the bathroom had at least two types of body fluids on the walls. Casino was dark. Never again - next time we'll stay further south on the Strip where we have always had a great experience. If you do take your chances, make sure that you are booked into a renovated room!\n\nReview 16:\nthis hotel is in a great location on the strip of vegas,,, but we had a problem with our booking and the hotel staff were not helpfull at all making our stay not great for two days untill we sorted problem ourselves no help from hotel\n\nReview 17:\nLike most people we got a very discounted room at Planet Hollywood. We are not big gamblers but came to see some shows, eat some food an meet up with some friends. From the moment we checked in the staff was annoying and unhelpful. The women at check in seemed either confused or bothered by questions and that level of apathy carried over to just about anyone we spoke to with a Planet Hollywood nametag. Plus, the music was so loud it was difficult to get away from it even in the restaurants. We were in a rehabbed room that was fine, but surprisingly boring for just being renovated. On the upside decided to try to spa on a whim and wow was it great. The staff at the spa do not work for the hotel and that was obvious. They could not have been more helpful or gracious. And later that same night we went to the hotel restaurant KOI and had an equally marvelous experience. So our thought is - do not stay here - instead spend a day at the spa, eat at KOI, and then head to a another hotel.\n\nReview 18:\nWe stayed from the 9th/19th september. Our room was on the 29th floor,very basic.Our window overlooked a cement roof.Over each bed was a padded brown headboard which had years of dust on them.Our bathroom shower had little power but it was ok.On several occassions we returned to our room late in the afternoon and we had no maid service.We had to ask for clean towels.They are building a hotel opposite so the pool area lost sunshine quite early,which brings me to my biggest annoyance.The music at the pool was deafening constant Rap,it was impossible to read and relax.However we ate at planet dailies and had the ribs which were fab,we also ate at PFCangs which was very good.Great location.We stayed in planet hollywood 2008 I would not stay there again.\n\nReview 19:\nThis hotel has an excellent location but their housekeeping needs major help! The bed in my room had obviously not been changed. There was BLOOD on one of my pillowcases and mascara and make-up on the other pillowcase and duvet cover. Furthermore, there was hair in the bed. Housekeeping came to change the linen and just kept saying \"I am so sorry\"- Yeah, well do something about it, that's so nasty!!! !\n\nReview 20:\nVery disappointed in our stay here The Bad: Very dark room and stinky rooms,run down need work.Casino was very smoky and run down. Poor views out your window unless you pay the upgrade fees. The good: Earl of sandwich restaurant (free wi-fi) Scantly clad women working in the casino (ha ha) I would not stay here again,Vegas is suffering, so restaurants are starting to charge more for stuff they used to include in the meal.\n\nReview 21:\nAmazing size room with an unbelievable marble bath with separate tub & shower. This bathroom was as large as some bedrooms! Nice views ... only downside was the smell of cigarette smoke in the elevator and on the conference level.\n\nReview 22:\nWe booked this hotel through Bookit.com and we were very satisfied. The room was just like the pics online. The hotel had everything at your hands food, casino, entertainment, and its located on in th perfect spot on the strip. We enjoyed walking across the street to the Bellagio and other hotels. We're already planning stay for next year.\n\nReview 23:\nWe stayed here in October 2009, first trip to Vegas so we wanted somewhere close to it all. The location is second to none, check in was easy and received a bottle of bourbon (our choice) complimentary with check in. Rooms very clean and cleaned daily, all amenities were high standard. thoroughly enjoyed our stay!\n\nReview 24:\nI found the resort to be clean and courteous. What I found great about it is the location, it is pretty central on the strip, you stay across from the high end resorts. To be honest I didn't spend to much time there, but it was a good home base. You have to pay for wi-fi and local calls but they waved the room tax so gain in the long run.\n\nReview 25:\nThis hotel looked exactly like the websites pictures. The front desk was easy, friendly, and did everything to accommodate us. The room was clean, bathtub was huge, great view of the strip and beds were very comfortable. The room was huge and you could see the Bellagio fountain show. Over all I would definitely stay there again and recommend this hotel to others. It has everything you need, you dont have to leave the hotel to have fun, its all there with the shops, food, bars, clubs and casino. I recommend the store Stash, Prive and hot topic.\n\nReview 26:\nI am a Travel Agent and decided to book my accommodations with the Aladdin/ Planet Hollywood. The room was no where ready to be rented out. The where no room service menu, phone books, the lite bulbs were burnt out, and the TV even after being replaced never work. The Casino floor staff were very rude. Upon check I notified the Manager who I am and stated that I will NEVER send any of my clients there. I work for a NATIONWIDE TRAVEL AGENCY, and they lost millions of dollars from our Company. I also informed them that they need to hold a meeting with all staff and advise them that they had a T/A over the weekend and that they FAILED the test. You never know who you guest maybe be, as in my case they did not know I am a Travel Agent. However they DO NOW!!!! When I go back, Planet Hollywood will not get my Money.\n\nReview 27:\nSince being renovated (from the former Alladin Hotel & Casino--which I've also stayed at) the hotel has taken on a swanky modern feel. I'd say this by far has been one of my favorite trips to Vegas and a lot of that had to do w/ the hotel. Definitely a great location and friendly staff. The rooms were very classy and well kept. I highly recommend a stay at Planet Hollywood Resort and Casino! !\n\nReview 28:\nI travel to Vegas 6-8 times a year all for different reasons. This hotel/casino has a great location. You can walk to a ton of things from here. The standard rooms here are the best IMO. The bathroom is the best of any standard room i've stayed in. The comps and freebies for signing up for the A-list are better than any casino on the strip. I played the tables an average amount of time, but they still send me free nights and free buffets on a regular basis. Keep a close eye out, you may catch a celeb or two at this location. The only bad I can think of is the walls are a little thin and the hotel/casino itself does not have a sister hotel/casino in Vegas that I can visit to switch things up.\n\nReview 29:\nThis hotel was really good value for money. The rooms were nicely decorated & always clean. The beds were really comfortable & the bathroom was amazing, especially the bath. The lighting is abit dim but I guess it adds to the overall effect. My friend stayed in the bellagio & other than having a better view of the strip there was not much to pick & choose between the rooms. Just outside the hotel is the miracle mile shops which are worth a visit as they have more affordable shops than the other hotels. There is a coffee shop there called the coffee bean which is really good for breakfast & offers free wifi access. All you need to do us ask the staff for the login when you make your purchase.\n\nReview 30:\nWe booked a room the last week of Sept. for a 3 night stay. The room was very mediocre and the view from a very tiny window was overlooking the air vents and a partial view of the Paris Hotel. About a month after we returned home, we received the standard letter from the manager asking if we enjoyed our stay. I replied stating our disappointment in one of their restaurants, The Koi which was ridiculously expensive ($16.00 for 5 small pieces of sashimi and $18.00 for a California roll). After taking the time to address this issue, we did not receive the courtesy of a reply from Planet Hollywood.\n\nReview 31:\nThis hotel is badly in need of a makeover. It is well positioned in the centre of the strip but if they paid a designer for any of the decor, they should be asking for their money back! It was tired when it was decorated, but now it's positively comatose. Was bri-nylon carpet ever fashionable? And as for charging nearly $5 for a small bottle of water in the room - what's that about? The buffet restaurant, in fairness is pretty good, better in fact than the Bellagio we thought, but this cannot make up for the dullness of the place and the relative unhelpfullness of the staff - the concierge desk staff in particular.\n\nReview 32:\nShort version: we loved the hotel, but they will trick you in to giving you gifts such as discount for show tickets just for doing a tour on a time share, its a lie, after we lost 5 hours of that stupid tour we found out that we bought them the same price that the tickets were for regular sale, they will also give you a free buffet..believe me if you are on vacation you wont trade 5 hours for a buffe !! I got complain of the awful lie, and they just didnt care..they were like sure the discount is for a 8% of the ticket price..so I saved 4 dlls and loose 5 hours..I wanted almost to cry....\n\nReview 33:\nThis was my 2nd stay at the Planet Hollywood. It was fantastic. Casino is great, the rooms are great. And the location is absolutely perfect, right in the heart of the strip. I booked through the starwood main reservation centre and got a very good deal on the room. I highly recommend to anyone going in a group for a party - the atmosphere there is really good.\n\nReview 34:\nGreat location on the strip. Hotel is clean and well decorated. Rooms are large and bathroom is amazing. Planet Hollywood is central on the strip and located around the Miracle Mile shopping mall for great shopping. Didn't use the pool(s) but did check them out. Pretty boring pool area compared to other hotels on the strip. Would stay here again .\n\nReview 35:\nThe last time I went to Las Vegas, I was booked at the WIld Wild West Hotel and then I was moved to Bally's; both were crappy, so I wasn't expecting anything less this time around. But I was pleased with PLANT HOLLYWOOD!!!. It was grand to walk into and the room was clean!!!!!!!!!!!!!!!!!!!!!!!! and the bathroom was awesome!! The number of resturants and clubs were out of this world and there was something to do at all times in the hotel! But if your like me and alitte reserve (your more daytime las vegas) well, this hotel might be to fast. I could not sleep, me and my husband was up all night with all the water running from showers..HMMM so like I said, I was daytime las Vegas..\n\nReview 36:\nWe woke up to a woman in our room at 6am, robbing us!!!! My husband chased her down the hall. I caught her coming back our way and had to tackle her down to get our stuff back!! She had a room key!! Hotel staff didnt care and only changed our room for us. Do NOT stay here!! Major theft problem! !\n\nReview 37:\nWe were 2 couples arrived quite late and had to wait for ages to check in, despite booking no smoking rooms they said they had none but would move us the next day which they did but we had to go and remind them. It was so noisy and dark inside the casino there were scantily clad women pole dancing. The watresses in the lounge bar though very pleasant were wearing outfits that revealed their buttocks and most of their breasts. The show at the hotel was called \" peep show\" Leave that to your imagination.Outside you had to walk the gauntlett of men & women \"flicking prostitutes buisness cards at you . The women in the party thought we had died and gone to hell that was in the first couple of hours The hotel part though was very comfortable the rooms were spacious we had 2 queen beds the bathrooms super The room was very well equiped and we had a view of the strip. They were also very clean, complimentary bottles of water and a newspaper daily Did spend a day in the spa at Ceasars Palace though, absolutely super\n\nReview 38:\nWe stayed for 5 nights in a Hollywood Hip Suite. It was a pleasant surprise. The room was not as small as I thought and very well decorated. The bathroom area was very nice, with a separate tube and shower. The cleaning service was also very good. The floor was quiet and well maintenead as well. The casino area is modern and beautiful. I didn\u00b4t have any meal at the hotel, so I can\u00b4t talk about the food. I definitely want to return!\n\nReview 39:\nI would recommend this hotel to anyone. Clean, affordable, staff were accomadating. If you can get over the pushy timeshare people it's all good. We just told them we already had tickets and then they left us alone. Good memories. Make sure you get all the freebies they offer, Like 25$/day shopping in the Mile High Mall. Get the card that you play with and rack up the points and play on their money. Travelocity in the mall is where you get the free booklet of stuff. Take your I.D. though. Be sure and check the internet for free stuff for the hotel. Take the bus for $5.00 / day if you want to go anywhere. We are going back there.\n\nReview 40:\nLocation was brilliant, half way along the strip. Could see the Bellagio Fountains from our room, but only purchased a strip view room. Room was alright, wasnt very modern, but was clean and spacious. Very conveinent having the magic mile shops connected.\n\nReview 41:\nstayed here in april 2003 would not return. good things - quick check in, 2 starbucks locations- (they were very busy so there was a wait) and the buffet has excellent food. would return there to eat. bad things- the room service was not coming around to even switch out towels, i checked in with a wedding party and we requested to be put close together then apon arrival, we were seperated as well on diffrent floors. the cafe was horrid. the food is plain and expensive. for being the newest hotel opened there pool is square and about 5 feet deep.and to tan good luck-the hotel is blocking the sun all you get is shade and you get to walk a distance to get to the pool.\n\nReview 42:\nStayed here on honeymoon. Room was small with Aladdin decorations. Next to lift shaft which was noisy. Safe didn't work, called front desk. After an hour no one had shown so we left the room. Following day at 5:30am (we were jet lagged) alled for help again, still took an hour. Overall very disapointed with hotel.\n\nReview 43:\nWe enjoyed our stay at Planet Hollywood last weekend. Our room wasn't one of the fully updated rooms (although we saw one of these that our friends were staying in and like the new contemporary decor), but it was a good size, L-shaped room with a nice view of Paris' Eiffel Tower and the Bellagio Fountains. We had double vanities in our large bathroom. I like what they've done with the new look in the casino. Our visit to the Spice Buffet was about a 3 out of 5. There were a lot of choices, but the quality was only a little above average. The biggest disappointment was the pool area. There are two small pools with no scenery. I heard these will be updated too, but it can't be soon enough. The mall is A+! I wish I had more time to spend there! Another great experience was the show. We saw Stomp Out Loud. We had great seats - 6th row center. The cast was full of energy and personality. It was entertaining, interactive at times, funny and lots of fun.\n\nReview 44:\nWe stayed at the Aladdin for the first time May 7-9 2006 and were very happy with the service. Twice we called down for towels and within 15 minutes they were at our door. We also called about a shower that was not draining well and it was fixed promptly. The service was professional, yet friendly. We will be sad to see the Aladdin go and hope the Planet Hollywood will have the same great service. We had no noise or inconveinence with the construction being done except for a couple of minutes while waiting for the valet.\n\nReview 45:\nGreat hotel right in the middle of the strip. The rooms were beautiful and clean, lots to see and do in the hotel.\n\nReview 46:\nStayed at Planet Hollywood, because friends with us were on a budget. We usually stay at Wynn, but decided to join them, what a mistake. The room was like a cave, with a very small window in the room, 3 lamps with like 10 watt bulbs in them. Just an awful room. I do have to say the room was basically clean, the maid service did a decent job with what they have. The shower was fine, enough pressure and hot water, no problem there.\n\nReview 47:\nStayed here January 5th 2012 with my best friend, we had the Whoopie Goldberg Made In America room, spacious, clean and a great view of the mouintains. LOVED the bathroom, it was a great place for 2 girls as we each and our own counter to get ready at. Loved the dining choices but it was confusing to get to our elevators as we got turned around in the casino each time. Would definately stay here again though, fun atmosphere helpful staff as well!\n\nReview 48:\nWhen we first arrives at the hotel, the check in line was very long. But eventually we were checked in and went up to our room to relax. We stayed in the Laural and Hardy themed room, which also had a beautiful view of the Vegas strip. Everyday we were provided with fresh toiletries and towels. Most of the time we were out visiting other hotels on the strip and the cirque de soliel shows (Zumanity). The miracle mile mall shops were great to shop in, but I am from the south. So a simple Belk or Macy's store would have been heaven for me!! The best restaurants to eat at were P F Chang's and Earl of Sandwiches. There are all types of restaurants outside of the hotel as well to dine at if you just want something simple. The Casino area was very nice, with hip music and a nice upscale environment. I really must say that we enjoyed our stay at PH, it was great. Oh!!! I forgot all throughout the hotel you will be bugged by timeshare reps. Be prepared to keep walking or just learn to keep saying no during your entire trip.\n\nReview 49:\nTerrible experience. Every time we left our room, went back to our room, exited the hotel or entered the hotel we were assaulted by timeshare salespeople. The only way to get to the strip was through the mall. The temperature control in the room was either hot or cold, no middle ground. We were given only two bath towels. There was very little space to hang clothes. We made one 10 minute phone call which cost $28. We were nickled and dimed for everything. Would never recommend this hotel.\n\nReview 50:\nStayed here for a conference, so had no choice of accommodation. This place is well passed its best and the rooms \u2013 although huge \u2013 show it. Very tacky, well used and not the cleanest place in the world. Only reason we probably stayed here was because its cheap. Remember, you pays your money, you takes your choice. Avoid.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29908, "query_start_index": 29910, "query_end_index": 29910, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 1084, 1567, 2227, 2352, 3145, 3672, 4139, 5067, 6056, 6957, 7534, 8454, 9376, 10358, 11063, 11310, 12318, 13090, 13508, 13946, 14189, 14543, 14871, 15224, 15786, 16620, 17029, 17742, 18455, 19069, 19704, 20312, 20688, 21050, 21751, 22061, 23097, 23545, 24194, 24462, 25148, 25476, 26450, 26989, 27116, 27562, 28025, 29068, 29574]}
{"id": "278711", "pid": "278711", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBuyers Beware! We were sold on a 1 Bedroom Ocean View. However, if you call a view of the Public Parking Lot and Public Beach Park with traffic noise an ocean view 2 out of the 3 years we have stayed! Especialy when I booked our reservation 11 months in advance! Along with the first year there not being enough lounge chairs by the pool, so we had to sit on the grass. When we saw plenty of new lounge chairs stacked in the garage. You would think Westin would want to take care of their owners that have Purchased this as their home property. But as you can see, they don't care about them. From the Reception Desk to the Owners Services. Even the Concierge had a condesending response that they never hear complaints about the rooms. Obviously he has never seen this site. I am truly dissappointed in Westin. I have recently purchased a lesser timeshare and had much better service. I will be purchasing additional timeshare weeks, but you can guarrantee, it will NOT be at the Westin Ka'anapali Ocean Resort Villas.\n\nReview 2:\nthis place is a great place to stay in maui. The views, pool, service, rooms all amazing. Great shopping nearby and good food nearby as well and the views simply amazing\n\nReview 3:\nWe foolishly purchased a Starwood 2 bedroom Westin Kaanapali in early 2005 when annual maintenance fees were about $1,300. Starwood has since jacked up the fees to $2,361 per year, in part to reimburse the company for other owners who have not paid their annual fees. Fees will likely be even higher next year. It is timeshare hell. We can not afford these extreme fees and can not sell because no one else wants to bear this burden either. Starwood/Westin are very aggressive in selling and in jacking up the rates without regard for the timeshare owners. BEWARE. Please do not make the same mistake.\n\nReview 4:\nThe wife & I had booked a King Ocean view. Were told breakfast was included. Our buffet breakfast cost us about $60, it was nice. Our room was on the 4th floor, you could see the ocean thru the trees. We went for drinks at the pool side lounge, I had to get up and get our 2nd drinks, then ask someone where our waiter was to sign for the tab as I was not going to wait on myself. I have had better service at some low end places. They charge you for every thing from parking to a $25 resort fee every day. The lobby was very nice and the beach was beautiful. The Luau was the best one I have ever been to, but it was also extra, $130 plus tax per person. All in all way over priced for what you get. I will never go back.\n\nReview 5:\nI was a solo traveler who ended up in a family resort. With that said: 1. Misnaming: These are not \"villas\" they are hotel rooms with small kitchenettes. 2. No View: The hotel forms a \"V\" pointing to the ocean. Unfortunately, each room is set back 20 feet from the one before it. As a result, rather than looking at the ocean, all one sees is the beige wall of the neighboring room. What a waste! 3. The place is filled with plastic pirate ships and water slides and such. Perfect for toddlers. But hardly a romantic getaway place. 4. The resort is located on one of the more beautiful snorkeling reefs in Maui. Highly recommended. It makes one wonder why everyone is in the pool. 5. Prices are high, even for Maui. 6. The hotel is constantly trying to up-sell (activities, time shares, you name it.). It gets annoying after a while. 7. Getting to one's room requires zig-zagging through an unending maze of corridors. 8. On the bright side, the staff is super friendly.\n\nReview 6:\nMy family was there in mid-February. We booked 11 months in advance and the room location was extremely disappointing. It was on the first floor facing the empty lot to the North. Outside was the air conditioning unit for the north building. The balcony had negligible ocean view and the air conditioning made it too noisy for use. We asked the time share folks and front desk how this room and others adjacent can ever be considered ocean view. And also Westin plans to build 6 stories condos on the North side. The location of the entire project is great and they did a nice job on the interiors and grounds. HOWEVER, buyer beware when Westin tells you are buying ocean view !! Their sales tactic is highly deceptive in my opinion especially when they are putting up six story high condos to the north. Attached picture shows the balcony view.\n\nReview 7:\nWe are timeshare owners at another location, but we always trade out to stay here. We love the location, the cleanliness and having our own kitchen. The resort and pool area is very well-kept and the snorkeling is great right in front of the resort. We actually stayed in another hotel in another part of the island. We won't do that again. (that's another review) I think we were spoiled . We will back here again.\n\nReview 8:\nThe Westin is a nice place to stay. There are very nice and big Barbaque grills, which makes it a more affordable eating choice.But groceries are Very expensive! The rooms are spacious and nice. It was not real relaxing because of the SCREAMING kids. Also DON\"T walk on the beach at night. My husband was muged on the beach. 4 guys beat him up and took his cash. The Italian restaurant was not good.The pool bar restaurant was good. It is a bummer that you have to pay to have a lounge chair on the beach. Also you have to pay to rent the Cabanas. The grounds and the landscaping are Beautiful! Overall we had a very nice time except for that nasty mugging.\n\nReview 9:\nWe booked 2 one bedroom suite rooms on expedia on a package where breakfast was included and room upgrade on availability. Well we recieved the worst location possible, building 7, farthest right, long walk. We were a group of 5 adults and one child, and all of us were disappointed with this resort. Service was terrible!!! The only good service was the bellman at valet. Front desk staff were horribly rude and unhelpful on more than one occasion. We also didn't like the location of the resort, secluded from anything else, you would be better to stay at the westin next to Whaler's!!!! We won't be back.\n\nReview 10:\nWe are just finishing our stay here, and are prompted to write a review by the sight of my husband wedged on the 18\" wide balcony so he can read a book. Really, it's that narrow. There is apparently no maid service, nor can you get an answer when trying to call room service. This is a Westin that checks the boxes for amenities, but doesn't actually provide them. Also beware, it's a high pressure time share situation. The \"personal concierge\" is relentless, calling as much as 3 times in 30 minutes to get you to go to the sales pitch seminar. Otherwise, the beach is narrow but pretty good- great if you snorkel not so good if you want to play in the water.\n\nReview 11:\nThis property consists of Vacation Ownership Villas (aka Timeshares). An owner who books their stay 365 days in advance and pays an ever increasing annual maintenance fee for the privilege of doing so, should rightfully get the higher level floors with a better ocean view. But we don't always have our specific requests met, even making them 12 months in advance. I truly do hope the resort can accomodate your request, but it will depend on the occupancy of the resort and the number of owners booked. Actual room assignments are made very shortly before a guests arrival. If we don't get exactly what we want when our family arrives next week, we will just be happy that we are staying at a nice resort and we are in Maui.\n\nReview 12:\nI keep going back. Been to 5 of the Hawaiin Islands this is the best and best location.\n\nReview 13:\nThis was by far the worst experience I have had in Maui in the 25 years I have been visiting. False advertising-rooms are loud and ocean view is not ocean view but partial pool view. Loud children running wild, loved the sign in the jacuzzi \"if there is fecal contamination they will shut it down\" YUCK, that really was a relaxing touch. Frankly the entire place was bad bad bad and they nickel and dime you. If you are used to bad service or don't know the difference maybe not so bad. NEVER AGAIN\n\nReview 14:\nIf you do not object to a room overlooking the parking lot or exceptionally poor service, this may be the resort for you! The units are fine, but far from luxurious (think about a slight upgrade over Marriott Courtyard). The service, however, has been remarkably disappointing...as have the failures by management in service recovery. As Starwood owners, we are quite disappointed. Next time, we are returning to the Four Seasons!\n\nReview 15:\n$2,400 a week maitenance, in my opinion, is pure BS. If I had any idea that the fees would be so high, I would not have bought. I was staying at the Fairmont Kie Lani, 1 night free with 5, and really loved the location and weather. . I see salespeople escorting potential buyers around. Maybe they should stop and talk to a current owner while making their presentation. How would they sell around the maintenance fees. This issue is like a thorn in my butt. Buyer Beware!!!!! !\n\nReview 16:\nThis is our 4th time to this resort. It is situated on a great beach and convenient to both Kapalua, Lahaina and Whalers Village. The Westin has a free shuttle that takes you over the the Sheraton, Westin, Whalers Village and even downtown Lahaina. The activity booth on the hotel premises has everything you need for snorkeling, etc. There were baby sea turtles in the water in front of the hotel. We rented a covered awning and Harrison was extremely courteous and helpful with some great local information.\n\nReview 17:\nBeautiful rooms and 1st-rate staff. Excellent place to unwind and take a long vacation. If you're platinum with Starwood, however, don't expect the usual perks. Since they're a timeshare, they don't seem to give you the same clout, although I did get an excellent upgrade room when it became available (I have a suspicion they'd give it to anyone who bothers asking for a better view, etc.). I checked out the Westin Spa down the road, and the Villas are MUCH nicer and the staff seems more pleasant. Keep in mind you're not in Wailea, so the hotel is more 4.5 stars than true 5 stars. :)\n\nReview 18:\nThis hotel is the most beautiful resort on the island. It is a perfect place for a family vacation. The beach is fantastic. We saw turtles many times. I highly recommend this place. I was there with my family and we all had a blast. It is a real pearl on Kaanapali Beach. I will definitely go there again. Rooms are very clean, very comfortable. What a beautiful place. Perfect choice for a perfect vacation.\n\nReview 19:\nI don't write reviews of hotels very often (ever) but I just want to make sure that there was a way my husband and I could praise Jeremy and John who are wait staff a the Pailolo Sports bar (beyond tips). Thanks you guys for taking such great care of us and remembering our names! Thank you also to poolside server, Jao (who's passion is dancing!) and S. Phillips who checked us in for being incredibly pleasant and courteous. You all were AMAZING! Many Alohas and we will see you next summer.\n\nReview 20:\nI loved staying at the Westin Kaanapali Ocean Resort and I will definitely be coming back. My one bedroom villa was the perfect place to come back to after exploring Maui, but I could have easily spent my entire stay at the resort. The beds are exactly as they call them: heavenly. I tend to be a restless sleeper, but I didn't miss a wink of sleep during my 6 night stay.\n\nReview 21:\nIn Maui for combination business, pleasure trip. First night in our villa our view and location was 2nd floor overlooking dumpsters and delivery area. Temperature in villa never got below 80 degrees. The one air vent in the unit blew directly onto the bed. Listened to delivery truck beeps as they backed into dock. Also had the quite loud noise of a constantly running compressor just outside our villa. Moved to another villa. Better location. Wireless internet would not work in our villa. Called Westin support service in Kansas City and they were stumped. Fortunately there is an internet cable and we simply plugged and unplugged. Housekeeping is geared to timeshare, not hotel guests. Service was very sporadic. One day they cleaned the unit, the next day they did not. Had to go to front desk to get a new bar of soap. Seems to be a great place for families and those seeking planned activities and timeshare setting. Avoid if you are looking for hotel services, amenities and environment. Not a business friendly property. We travel frequently for business staying primarily at Hilton and Starwood proerties. We do not recommend this property if you are not coming for timeshare.\n\nReview 22:\nI was really impressed with this timeshare. Had all the kitchen stuff we wanted (fridge, stove, oven, dishes, etc. ), which is a BIG bonus on Maui, as the price to eat out is so darn expensive. We hit the Costco and saved a ton on our vacation experience. Location was great (Kaanapali beach). They had a shuttle to the other SPG properties nearby (Sheraton Black Rock and Westin hotel). The villas were really spacious. Full kitchen. Nice decor. Plus, we used SPG points for the stay (I think 12K per night). Most other hotel programs either make it very difficult to use points for vacation villas, or they cost a TON of points. Not SPG. Great value. Also, we were upgraded for FREE to a full Villa (usually you get a studio for SPG points, but we got a free upgrade ... note I am not an elite member with SPG, so this was really nice). Great stay. Great villa. Great value.\n\nReview 23:\nWe are owners at the KOR and have been coming for 7 years. The resort is the same every year always looks new. It is a family oriented resort with childrens play areas and camps for them if needed. What we like best is that it is well run by competent staff that are friendly and knowledable about the resort. The rooms are spacious, well equiped offer all the amenties of a Westin property and more. The landscaping is emaculate with great pride taken in keeping it prestine. There is a shuttle service taking you to Lahaina for shopping and dining and to Whalers Village. You can arrive without needing a car if you want to use the amenities on resort. The food is good at 3 restaurants on property. There is a maintained walk way that goes from the resort to Whalers villiage about 1-2 miles or go the other direction to farmers market, restaurants and shopping taking your bag and picking up groceries each day 1 mile. I can't wait to return in 2012.\n\nReview 24:\nThe location and amenities are ideal for families with children of all ages. The suites were well designed and equipped. There were plenty of chairs around the pool and although the resort is very large we never felt like it was crowded. The beach was great for swimming and snorkeling with plenty of fish to see.\n\nReview 25:\nIf you are looking for a vacation that involves in- room dinning or daily maid service this isn\u00e2\u20ac\u2122t it. I bought a week at this location at a charity auction and assumed because it was a Westin property the service would be similar to other Westin experiences I have had. There was no sense of urgency or anyone onsite that seemed to be authorized to deal with a problem. It was nice to have a big room with full kitchen and in room wash n dryer (that knocked like pots and pans on a chuck wagon), but I don\u00e2\u20ac\u2122t go on vacation to do stuff I have to do at home. It was also disappointing to get a \u00e2\u20ac\u0153deluxe ocean view villa\u00e2\u20ac\ufffd that requires you to hang off your balcony to see the ocean. For a few hundred dollars more I could have stayed at the Ritz Carlton and had a slightly smaller room, at a better beach, with exceptional service. My son did love the Pirate Pool, but at the end of the day he has fun in our back yard. We go on vacation so my wife and I can get a break.\n\nReview 26:\nwe try and stay at this resort when we go to Maui. Dee dee at the front desk treats guests as if they were family. Jessica the concierge goes beyond the call of duty. the property is beautiful and kept up. Every room is close to the beach. the gym is clean. the employees are friendly but Dee dee and Jessica are exceptional. A bit pricey but worth saving for.\n\nReview 27:\nI am going to be a little tough on these guys because I am not big on deception. YES Maui is beautiful and you can snorkel 20 feet into the water here and see whales right off the beach; which is AWESOME (but you get that anyway). We booked an Ocean View Studio Villa for $370 night. They put us in the SOUTH bldg 3. We had neither a deck or a flat-screen which were both featured on the virtual tour (or an ocean view without a window lean). They are cordial but give you nothing extra and would only change our room to a 1-bedroom for $125 a night add'l. Not even an hour extra on check-out. The on-site ammenities are great if you have an unlimited wallet; otherwise head to Lahaina for EVERTHING!!! Towel dude wanted $18 for 24 hours just for fins!! !\n\nReview 28:\nMy husband and I stayed here for 5 days and it is a beauiful resort with helpful and friendly staff. Would recommend\n\nReview 29:\nThis was a fantactic place to stay while on vacation. The rooms are fabulous. Full kitchen and very comfortable. Great bed, large bathroom and a washer and dryer! The resort has a lot to offer. Lots of activites on site and the staff is very helpful. Internet was slow and I ended up having to plug in with the phone jack to make it work. Overall a great place to stay!\n\nReview 30:\nIf you don't own a timeshare, and didn't finagle a sweet deal somewhere on the internet or by invite, you are going to shell out serious money for even the cheapest room. But remembering that anything in a great location on the water is going to be pricey, this place is tops (we've been here twice). You can BBQ by the sunset, snorkel with giant sea turtles, relax by one of two giant pools, soak in hot tubs, work out in one of two gyms, play XBOX 360 (there's about 12 consoles and there's always one free), cook, bake, or have a party in your suite, have lunch by the pool, or eat at one of the two terrific restaurants on property. There's studios & one-bedrooms with lock-offs (full kitchen, fold-out couch, dining area, big-screen plasma TV. You won't go wrong here. If you do decide you are in the market for a timeshare, Starwood Preferred Guest does have a terrific program with some outstanding properties worldwode. Great for families or for a romantic couple or a bunch of friends.\n\nReview 31:\nWe have just returned from a week at the Westin Ka'anapali Ocean Resort Villas on Maui. The resort was beyond our greatest expectations. From the edge of the property we had direct beach and ocean access to some of the best snorkeling on Maui. The one bedroom condo was very spacious and pleasing to the eye. The condo was equipped with a full kitchen, washer and dryer, balcony, and a jet tub. It very comfortably slept 4 with a king size bed and a queen sofa sleeper in the living room. The resort was located within a 10 minute drive to a great Fish Market and the resort was well equipped for out door grilling and dining with a Maui sunset as a backdrop. The pool and the waterslide in the South Villas were very nice. Our kids are 11 and 14and they enjoyed it.\n\nReview 32:\nWe recently returned from a week's stay at The Westin Kaanapali Ocean Resort Villas and have nothing but wonderful things to stay about this resort!!! From the smiles from each and every employee at the resort to our fantastic accommodations, we are already planning our next trip to Maui!! This was our first trip to Maui and (because of the wonderful treatment we received at The Westin) it will definitely not be our last. This hotel is definitely 5+ stars in service, cleanliness, efficiency and overall luxury. We were treated as if we were their only customers from the moment we walked into the spectacular lobby. If the opportunity arises to visit this resort, do so without hesitation!! You will NOT be disappointed.\n\nReview 33:\nWe came on a invitation to visit and listen to a time-share presentation...so the value was very good. The property was nice and the rooms were roomy.....but the layout was not friendly (hallway mazes, awkward room designs, etc.) General service from the grounds staff was warm and welcoming. The restaurant on site was excellent. But the housekeeping was deplorable. When we arrived, there was only one bar of soap to use between the vanity and shower; and no shampoo, lotions, etc. (We thought that that was standard since it was a timeshare.) After inquiring at the front desk, they said that there should have been a full complement of sundries. We also noticed that there were french fries on the floor next to the sofa.....obviously missed by housekeeping. In addition, the furniture on the lanai were dusty and never cleaned. After reporting this to the management, they cleaned the entire unit, but the results were only slightly better.....this was a true disappointment for a Westin property. Also, on check out, we were charged for a phone call that we did not make (we have our own cell phones). The call was apparently made by someone on the housekeeping staff.\n\nReview 34:\nMy family & I just spent a week at the Westin Ka'anapali in Maui (Lahaina) and it was breathtaking. We booked a 2-bedroom villa and got upgraded to an ocean front room. The view was spectacular! Here are the positives about the resort - great location, well appointed rooms (washer, dryer, full kitchen, spa bathtub, balcony, Bose system), great BBQ grills, great amenities. Easy access to the beach, walking trails, great pool activities for kids make it lots of fun. The south villas seem like more fun when we strolled over to that side. The negatives (service was less than stellar at the poolside bar restaurant, only one guy - Hudson was pleasant), the vacation/concierge desk attendants were condescending and only interested in selling vacation ownership plans).\n\nReview 35:\nAmazing place..with kids. Beach, pool, kids theme pool, service...\n\nReview 36:\nI love Westin, but not this one. Their rooms are designed unfriendly, bathtubs are so dirty, food is bad, pools are boring(compare to others), and people here are unfriendly. I loved to stay with Westin around the world, but this one is worse than staying at a holiday inn. We booked 2 rooms located in each their 2 different buildings, and they all feel the same way to us. Especially all the staffs we met here, they would amaze you with their unprofessional and unfriendly attitudes. My wife and I stayed at Hyatt maui few years ago, and that was a totally different story. We felt so welcomed to their resort, and everyone treated you nicely. However, at Westin we felt like they only welcome their timeshare members, and others are not that important. So, your money, your call!! Good luck!! Btw, the room WiFi here is free, but it doesn't work functional lol....you have to reconnect it every 2 MIN, and half of their TVs in workout room don't work either. Also, of course they charge you the chair and unbrara on beach, but with same price that you get a private cabana with food service at Hyatt! !\n\nReview 37:\nmaui will never be an inexpensive vacation so it comes down to getting the most bang for your buck. well, we found our paradise at the westin. we have stayed here 5 times, and although we have had opportunities to stay at other, more expensive hotels, like the ritz and four seasons, this side of the island is more versatile, and this hotel has the best property and landscaping and beach. the service at this hotel truly exceeds your expectations. we often wonder how is it possible for employees to be so consistenly friendly and attentive? after meeting with someone from management for a minor issue, it was clear that the entire operation is top notch, and this management inspires employees to be their best. the food at the colonade ( a quick breakfast for people on the go ) is a bit overpriced, but the refrigerators in the room accomodated our breakfast needs. what a beautiful hotel, and we are looking forward to our sixth visit someday soon.\n\nReview 38:\nWestin Service/Quality always delivers! The staff was wonderful, and the villas had a great homey feel to them.\n\nReview 39:\nLovely resort, beachfront location. Rooms are just great, modern furnished. Highly recommended! Won\u00c2\u00b4t be disappointed!\n\nReview 40:\nFrom the outside the property looks wonderful and it truly a nice place. Unfortunately the cons far outweigh the pro\u00e2\u20ac\u2122s of this resort. My family and I stayed for one week at the beginning of August. From the moment we checked in the staff was unfriendly and did not care about anything other than getting done and on with the next person as fast as possible. I have this pet peeve and don\u00e2\u20ac\u2122t appreciate being called buddy everyday at the towel shack. I have a hard time thinking that paying that much money for a stay here you should be called \u00e2\u20ac\u0153buddy\u00e2\u20ac\ufffd. Time and time again I overheard the guys at the towel/beach rental shack curse and say derogatory things about women and their cleavage. Uncalled for in my book. Also if you don\u00e2\u20ac\u2122t get to a pool chair by 9 then forget about it. Overall there were numerous issues wrong with this resort and intimately it came down to the staff. This is everyone from the guys out front, to the check in staff and even the bar staff. For this I would gladly pay more money and stay somewhere else rather than here again.\n\nReview 41:\nWe had the most amazing trip to Maui! !Our family of five,two teens,one younger,had our dream vacation!! This was our first time in such a tropical place,and wow was it awesome! !The resort was so classy and beautiful,everything about it was great! !From the moment we checked in,we were treated top notch all the way.Sheena from front desk was an angel!,she was so helpful and accomodating!,she made us feel like family!She went out of her way to upgrade us to a bigger room,with a full ocean view!!!!! !Thanks Sheena,for making our stay the most memorable!.The Westin staff were all so very friendly,everywhere we went,we were greeted with smiles,and lots of ALOHA's,it was fantastic.Housekeeping rocks! !,you did an amazing job,never had to ask for anything,you thought of it all.Our room was so perfect for us,and our ocean view was the icing on the cake!My husband and I really miss our morning coffee on the deck,basking in the glorius warmth of Maui,and looking at the ocean,we miss it so much.Thankyou Westin for making our stay truly a dream vacation!You are a georgous resort,in a most beautiful location.We can hardly wait to come back! It was perfect! Aloha.\n\nReview 42:\nStayed in late April. Have been to Maui several times, and usually stay at the Marriott Ocean Club. I traded my Palm Desert Marriott Time share for the Westin Villas. I had anticipated that my Marriott trade with interval would result in a poor or non-existent view. This was pretty much the case. We were placed in a \"ocean view\" room, which meant that the primary view was of a parking lot, with a view of the ocean beyond. Initially I was upset and stomped back to the front desk to try and get a better view. After discreetly offering the front desk person a $200 tip to upgrade, with no better room as a result, my wife and I made the best of it, pretending to believe ; \"you're hardly ever in your room anyway\"! The gym, spa, and room were all excellent. No customer service issues at all. Moved to the Grand Wailea after 5 nights, for a 2 night stay (ocean view)..This place is ideal if you take the whole family. I thought I would miss the close proximity to Whalers Village, but did not miss it at all. Don't overpack...Great washer and dryers in the rooms.\n\nReview 43:\nThis was our 4th stay at the Villas, first in the new North rooms. Now that they have opened the North area, the resort seems huge, not very personal. In the North rooms, the studios have balconies that you can actually stand/sit on unlike the South studio rooms. Positives - 1. very comfortable beds 2. very nice rooms (jacuzzi tubs, dual showers, granite countertop 3. free shuttles to Lahaina and Ka'anapali all day long 4. free internet in rooms 5. no ridiculous \"resort fees\" 6. family friendly 7. Lots of pool areas 8. snorkeling right behind resort comparable to Black Rock 9. granite barbeques by pool area 10.. you are in Maui Negatives - 1. often very windy around pool 2. pool chairs use to have padded cushions, no more 3. service is not great (safe did not work in our room when we arrived, we called, they promised and when we left a week later, safe still broken....same with a shower issue) 4. only had one workout area opened, not enough room 5. timeshares going on constantly thru out the day 6. closets very small Neutrals - 1. Lots of kids\n\nReview 44:\nThe resort was great! When we arrived I couldn't believe how beautiful the property was. The West Maui Mountains are in the background and looking out of our room we could see other islands through the trees that lined the beach. Everything was first class. Lots of nice loungers all around the resort and lots of BBQ grills located throughout the property. The bed was to die for and I didn't want to leave it behind. The only things that we didn't really like were the lack of on site entertainment and there was a gassy smell that would drift over from a construction site from time to time. There is also depot for the Sugar Cane Train right across the road. You can get a 2 adult & 2 child 2 week pass for $80 at the resort and if your kids like trains, they will love it. It is slow but the kids like it.\n\nReview 45:\nThe onsite restraunt needs some work; never had utensils, napkins or condiments on the tables. Always had to ask for them, with a slow response. Food was decent but way over priced, $2 to $3.00 per item more than in Lahaina or Whaler's Village. If Westin wonders why people bring so many items to the units in the form of soft drinks, wine and liquor its because their bar prices are outrageously high. $5.50 for a beer, $7.00 for well drink. Last year the Sheraton next door had great happy hours at $3.00 for a Gin and Tonic. A little consideration for the people who stay there might keep people from going to Whaler's Village for Happy Hour.\n\nReview 46:\nThis is our 7th time to stay in the Westin villas and we have been back every year since we purchased our home resort. We also sent 2 of our sons and their wives for their honeymoon. We celebrated by husbands 50th birthday this year and took my brother and his wife .. they now understand why we love it so much!! The grounds are always maintained as well as the pools. We rented a gazebo and relaxed by the wonderful pools overlooking the pacific ocean for 2 of the days. We used the grills on the grounds to cook our fresh fish from the fish market. We look forward to planning next years trip !! !\n\nReview 47:\nWe booked thru Costco Travel and booked 2 studio units. With the package we booked, we got free upgrades to one bedroom units. Fantastic! The kitchen was modern and stylish, the bathroom was HUGE, the bedroom nice size, very comfortable bed and the living room area was perfect. We secured two ground floor units at check in. Lucky for us, the lanais opened up right out to the Pirate Pool! The children were extatic! Can't say a bad thing about the week we spent at the property. Didn't want to leave! With all the amenities in the one bedroom unit, I felt like it was my own condo. Check out time is early...but we were able to get a \"day rate\" for our room on the last day so we could hang out and not be homeless before our late evening flight. We had to call the morning of checkout to see if we would be granted the \"day use\" of our room. We had to pay for it, but well worth every penny. Can't wait to go back!! !\n\nReview 48:\nMy husband and I stayed in a studio unit with a small kitchen. We were there for a week at the end of August. We have stayed on the main Kaanapali beach before, this one is just past Black rock to the North. We loved the location, easy walk back to the main part to Kaanapali. The hotel was beautiful and employees very helpful.\n\nReview 49:\nWe enjoyed a beautiful one bedroom condo in this Starwood Property using free nights accumulated from a promotion. No ocean view,...just views of the property but our room size was upgraded because we have Platinum status. The condo was comfortable and impeccable with a fully equipped kitchen, washer, dryer, and jacuzzi. I have two issues with the property. Their check out time is 10:00 am! They extended our check out time by a two hours because of our Platinum status but could only offer us a \"lounge\" after that. I had to fork out an extra \"free\" night to extend our stay by a few hours past the checkout time. Our return flight left for the mainland at 9:00 pm so we would have been stranded many hours without a room. My second issue was the lack of adequate parking. To make matters worse, many guests were selfish enough to take up two spaces with their vehicles. We would return to this property but would try to find an earlier flight home to avoid paying for an extra night.\n\nReview 50:\nRooms are VERY dated - stained carpets, broken screen doors, broken hairdryers, faulty AC units, rotting baseboard (in 1 of the 3 rooms we stayed in) Ocean view room - 2 out of the 3 rooms we were in had barely visible ocean views and we paid extra for the view Lots of extra costs - we spent an extra $600 on pool and beach chairs because there were not enough to accomodate the guests and unless you paid you couldn't get two chairs near each other Housekeeping - we NEVER had our room cleaned before 3pm and there were a few times when the room was cleaned after 5pm Food and Drinks - both were sub par and VERY overpriced This resort is EXPENSIVE but you certainly do not get what you think you would for the money. We were very disappointed and would not return to this resort again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34198, "query_start_index": 34200, "query_end_index": 34200, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 1207, 1388, 2001, 2735, 3717, 4574, 5001, 5670, 6289, 6963, 7701, 7801, 8312, 8755, 9246, 9768, 10369, 10790, 11296, 11681, 12882, 13771, 14738, 15064, 16052, 16425, 17193, 17322, 17704, 18711, 19490, 20228, 21415, 22198, 22277, 23396, 24364, 24488, 24620, 25696, 26879, 27958, 29030, 29853, 30511, 31124, 32057, 32398, 33399]}
{"id": "2514667", "pid": "2514667", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe rooms are terrible -- small, noisy, dirty... and all for the average price for $520 per night! I stayed here by myself on a business trip and my $600 room was so small that I couldn't get by without knocking something off... My other 5 colleagues have similar complaints... Wouldn't stay here again!\n\nReview 2:\nJust what you'd expect from a W - modern sleek rooms (not huge though). Very hip lobby bar (and super expensive, but who cares when in NY?) It's worth it just to watch the cool people lounging. Great location, can get to everything NY has to offer. Concierge staff the best! Great diner around the corner (exit hotel, go right, to corner, go right 1/2 block) for breakfast.\n\nReview 3:\nWe were here for a conference so we didn't have a choice where we stayed - If you do have a choice - choose another hotel. My husband put it best - it's Barbie sized! The rooms are TOO small. We shuffled around trying not to bump into each other! Our bathroom only had a shower - no tub and the beds are queen-sized and not very comfortable. It seems the more you pay for a property the less you get. No coffee in the room - 2 in the lobby will set you back $7.00. For the price, I'd rather be at the Omni - which was less actually.\n\nReview 4:\nI've stayed at the W New York a few times now, always over weekend during a business trip to the US. The W is a welcome change to the bland business hotels I stay in during the week. The rooms are small (but then most are in NYC) and it's expensive for what you get but I keep coming back. The service is good, the beds very comfortable and you do feel like you are staying in a boutique hotel. The bar is lively in the evenings. The hotels great midtown location is a strong draw for me. You can take a run from the hotel up to and around central park and there is good shopping nearby. My favorite streak house (Smith & Wollensky) is right behind the hotel. If you just want a room and don't plan to use the hotel's other facilities then price is a bit steep. I'd recommend the Doubletree next door, the rooms are not far off the W's and the price is usually about $75 a night cheaper.\n\nReview 5:\nThe whole stay, I found myself thinking \"This is it?\" We were there over the New Year holiday and everything else in New York was about as great as it could be. The only negative we experienced the whole time we were there was our hotel. I dreaded going back to the W. I usually love the W, so this hotel was a disappointment. My friends have recently stayed at the Marriott just down the street and I wish I had too. It makes me very sad to say that, but it's the truth.\n\nReview 6:\nI was nervous about having booked this hotel after reading some reviews... but from the moment I stepped in this hotel, all my fears were put aside. The atmosphere of the hotel is lively and fun. Yeshaira was my check in agent who went above and beyond to make my stay so special. Check in was a breeze and the room was a decent size. It was really clean and well decorated. Location is great, it's about a 15 minute walk to Times Square, and the subway station is a 2 minute walk. The next day, Yeshaira upgraded me to a fabulous suite and gave me a credit for the bar which I didn't even ask for. I would definitely stay at this hotel again as the service was unbelievable. The staff addressed any issue within a reasonable amount of time and always followed through on what they said they were going to do. Concierge was a great help as well. All in all, what a great, service-oriented hotel. I could not be happier with the service and the rooms. Thanks again and I'll see you soon, Yeshaira!! --Meena\n\nReview 7:\nI had stayed at W-The Court previously and loved it. So when my wife wanted us to return to New York but stay near Fifth Avenue, I -- without thinking -- booked a room at the W-New York. Without question, it's a **great** location. But Be Warned: The rooms are SMALL. As in, when we opened the door to our room, my wife said, \"You have got to be kidding me.\" It was (much) smaller than my dorm room at USC. The Good: Service was good. Lobby was gorgeous. Bar had that cool W vibe. Spa was only OK. I asked for a male therapist, and I wasn't very impressed. Plus, the decor was rather bizarre -- hard to explain...felt like I had done some really hard drugs or something. Or like I had entered The Twilight Zone. Gotta say, though: Location was terrific!\n\nReview 8:\nThe W has a wonderful and sleek lounge and bar and that, along with its marketing have given it a \"wonderful and sleek\" repuatation. Once you get to your room, though, all of that is out the window. I mean - our bed did have scrumptious linen and the room decor was pretty sleek. But the room is tiny! I've stayed at upscale Manhattan hotels as well as typical brand name airport hotels ($109) and they all have a decent amount of space. not so the W. I called and asked. The room is 170 square feet. May very well be the size of your closet at home. Beyond the entryway and bathroom, the bed area part of the room is about 10 by 10. Maybe even 9 by 9. It's tiny. You walk, you bump into something. No bath. The standard room you get without complaining has only a shower. Sound like an upscale NYC hotel to you? Stay somewhere else and use the W's bar and spa.\n\nReview 9:\nWe stayed here on the first night of our honeymoon. The good things: the lobby is lovely. It was a rainy night and the lobby bar is cozy with a great fireplace and good drinks. The room service was also good, and staff is friendly and helpful. There are great Bliss products in the bathroom. With that said, it is SO not worth the $600/night for a room. We travel a lot and have stayed in hotels all over the world. This room was the WORST. They \"upgraded\" us to a room with a \"view.\" The room itself was teeny tiny and completely run down. The Ikea looking furniture was stained and tattered. There were errant wires coming out of the wall. It was all-around a sad and pathetic feeling in the room, and I cannot imagine having to stay there for more than one night. If you're going to pay the money (even half what we paid!) please stay somewhere on the West Side or Downtown. There are too many great places in NYC to stay somewhere so run down.\n\nReview 10:\nStayed at the W on business because it was convenient to our morning meeting. Great location. Terrible hotel. The room was worn, noisy, and appeared to have been decorated by a color blind 10 year old. I do not find anything edgy or trendy in broken lampshades, dirty floors, or noisy rooms. The heating did not appear to be adjustable. One of my business associates who stayed a few floors below, ended up taking the cushions off of his sofa and placing them in the bathroom to sleep, the noise was truly unbearable. The restaraunt downstairs is very good, but the rooms upstairs are ready for refreshing.\n\nReview 11:\nThe location is great but that's it. The rooms are filthy and very noisy . The food quality is poor. The staff is very rude and unprofessional. W hotels are usually good value and quality but not this one.\n\nReview 12:\nAfter reading all the reviews on here I was very nervous!!! When I arrived at the hotel the staff were very friendly. I was given a room on the 9th floor, it was a little small but was I only planning on sleeping there not hanging out. The room had been recently renovated and was very nice, it had a plasma tv, small tub but great shower and great Bliss products. They were in the middle of renovating the 9th floor but I was up and out early every day so I never heard any work being done. Loved the lobby, music always playing (not to loudly) and comfy sofas. Would definitely recommend this W.\n\nReview 13:\nThe only reason why this hotel gets 2 dots is because it had a cool lobby, nice shower head and a heavenly bed. Other that this hotel sucked. First the room was so small that my husband I both barely fit in the room. The room is only big enough for the bed which was only a queen size. We had room service for breakfast and I had to sit sideways in the desk chair with my husband on the bed to eat. Simply absurd. Also the rooms need to be remodeled. The bathroom had peeling wallpaper and the carpet was pretty thin and the heater was loud and old/dirty. I will never stay at this W again. I'll try the Tuscany again while in NYC or go back to the Penisula which is an amazing hotel.\n\nReview 14:\nThis hotel was brilliant. I couldnt belive my eyes when I saw the size of the room. ( we stayed in a Mega Room) It was huge!! And you know how small hotel rooms in NY can be, but this was by far one of the biggest rooms I have ever stayed in, anywhere!!! I think we were extremely lucky to have a balcony, overlooking the Waldorf Astoria. That was the icing on the cake. Not every room had this bonus!! Even the complimentary toiletries were fab, from the hotels spa, Bliss. The bar in the lobby of this hotel do wonderful cocktails and the atmosphere from upstairs was perfect. It is in the perfect location, we walked to most atractions from there every day and took in all the sights and sounds from the city. The hotels concierge was the best I have ever come across, and recommended some really brilliant places to eat and drink. I cant recommend a better place to stay than the W Hotel, 49th and Lex!! !\n\nReview 15:\nStayed there on business for 2 nights, will never return. The lobby is a nightclub, couldn't even here the woman who was checking me in. Got a room on the 16th floor, it was a \"cozy, queen\" that was a claustrophobic cave. Lighting was terrible, don't plan on getting any work done. It is impossible to get from the entrance of the room to the bathroom without bumping into the TV. And they charged my for 3 nights eventhough I only stayed 2 -business plans changed at the last minute. Their cancellation policy \"The time for canceling without penalty has passed. If you cancel, the forfeiture amount will be a 1 night penalty. If you cancel after 04:00PM hotel time [3 days prior to check-in date] , the forfeiture amount will be 100.00 percent. There may be additional applicable charges and taxes.\" The only thing that I enjoyed about this hotel was the bath products.\n\nReview 16:\nVery impressed with the courteous and professional services we received at this hotel. Had a mechanic problem with the car upon arrival. The valet notified us of the problem timely through the phone. Ashley, Director of Welcome Office, helped us contact the insurance company and the towing company. She also offered us the late check-out for accommodation. Fortunately, the car was fixed in time. Everyone at the hotel was friendly and pleasant. It is a true statement of the whatever&whenever services.\n\nReview 17:\nThis was my second trip to NYC and I knew hotel rooms were small, but W\u2019s was ridiculous!! My husband and I almost did not fit in the room with our luggage. The only place where I could open my luggage was on the bed! And what about the bathroom? To use the sink I had to leave bathroom door opened\u2026Phone didn\u2019t work. Wi-fi connection (free of charge, but available only in the lobby) was incredibly slow. Will never stay there again.\n\nReview 18:\nThis has to be a total disaster. I would never stay there again. The rooms were really small and there were virtually no amenities. I woudl NEVER stay there again. It was a total rip off.\n\nReview 19:\nI decided to stray from my usual W (Union Square) on my last trip to NYC in order to experience a new neighborhood. The designer thought more of 'modern' than efficient, pleasant, or accessible. You need to get to the fifth floor in order to get to check-in. After check-in, you need to go through the bar area to get to your room. The first room I had smelled bad - another, lesser room was provided and was ok. The hotel car was 'booked' when I called to request an appt - but my daughter was able to walk up and ask the driver and suddenly there was an opening. Take my advice. If you have the $$ (or SPG points) to stay at the W in NY, pick the one in Union Square!\n\nReview 20:\nThe hotel is a great place to stay for young people, the rooms are very small, and for that they gave us free internet access. The bed and sheets are very comfortable and the bathroom has the perfect size. Really like the \u201cBliss\u201d products, especially the Facial Foam. The service is A++ for the rooms, our floor in-charge personnel Flor from the Dominican Republic, made us feel right at home with her amiable welcome and attendance. The dry clean service was well done, but it was delivered 2 days after. The TV has a great size for those who enjoy a movie before sleeping. The paperview movies are extremely expensive, not worth purchasing. The price was relatively ok if you compare them to others, but it is not cheap. I would stay in this hotel again for sure...\n\nReview 21:\nI know it was a Miracle on 34th Street, but our holiday stay can be best described as a Miracle on 49th street. We had an amazing experience staying at the W this holiday 12/22-12/30. In particular, Tim McDonald, Fatima Fidan and Anubha Choudrie went out of their way to make sure our stay was a memorable one. Their thoughtfulness and incredible customer service is why this will always be where I stay when I come to Manhattan - be it for work or personal. I travel about twice a month for work, so I am very particular on the hotels I will and won't stay in, because life is too short for bad service.\n\nReview 22:\nThe rooms were too small for one person...even a very tiny person. Honestly, the elevator was about the same size as our room. The entire hotel is trying so hard to be \"cool\" that it's ridiculous. From lobby to restrooms, it's worn, torn and makes you want to run into the streets to escape. Never again! !\n\nReview 23:\nI booked the W as part of a girls' trip to NYC with my sister who had recently graduated college. At the last minute, my mom and other sister decided to join us. Edna checked us into the hotel and she could not have been more accomodating. I told her about our additional guests and she was able to get us a room that would fit all of us. In the course of checking in, I mentioned we were also celebrating my mom who is a Veteran (it was Veteran's Day). That night when we came back to the room, there was a bottle of wine and a plate of fruit and cheese and a handwritten note from Edna thanking my mom for her service. It was completely unexpected and above and beyond what I would classify as great service. She continued to help us throughout our stay. She truly made it a memorable girls' trip!\n\nReview 24:\nThis hotel has to be the worst hotel I stayed in. i was on line checking in, and there was two guets complaining about bed bugs!!! I was a little concerned, but decided to check into the hotel anyway... MISTAKE!!! When I arrived to the room, someone had used the bathroom already, and left the evidence, and there were dirty socks in between the sheets. I spoke to a manager by the name of Maria, and she was very RUDE!!! Will never stay here again, as a matter of fact I will tell everyone I know to never stay at another W again.....\n\nReview 25:\nAlthough not informed at booking or during several calls to the hotel, our request for adjoining rooms lost us 50 sq. So instead of our usual Starwood upgrade, we were downgraded. No free rollaway or breakfast coupons compensated for the cramped space. Our final bill listed a $148 charge for touching sensored mini-bar items, which resulted in a ten-minute dispute at the reception desk. We needed 3 replacement keys, resulting in being locked out of a room with a baby inside (in a crib, thankfully). Dry cleaning took 3 calls and an extra day to get returned. The hotel took 2 hours for the rollaway and crib to arrive\u2014crying baby waiting. The bathroom was better suited for contortionists. The check-in associate asked me to write a good review on TripAdvisor and use her name, which she wrote on my key card. The W on Lexington Ave. has a long way to go to match our usually satisfying Starwood hotel experience.\n\nReview 26:\nStayed there for 2 nights for a business\\leisure vacation. Rooms are quite small for 2 people and the price (glad it was company-paid!). First room had a broken a\\c which they tried to fix twicw but couldn't. Very accomodating when we asked to be moved to a new room. Nighclub (downstairs) very expensive, $12 a drink. Centrally located in mid-town, staff very pleasant and service-oriented. One bad item: 1 member in our group put her luggage outside her room door for pickup\\storage before departure (as she was instructed to do) and it was stolen with all her new shopping items inside. No word yet on the missing bag. Not sure if the hotel will take responsiblity.\n\nReview 27:\nFirst time Priceline booking. Expected the worse after reading some of the reviews here, but was extremely pleased by hotel. Room was clean and very well appointed. Not much of a view from the 16th, but this is to be expected in mid-town. Bathroom was good size but a little dark. The Bliss products and premium towels made up for that. Flat screen HD TV. Down pillows and comforters. Pleasant and helpful staff. Did not eat at the hotel, so no comment on that. If staying here, check out the Red Stone Cafe Pizzeria at 500 Lexington. Great breakfast and meals at very reasonable prices.\n\nReview 28:\nMany rooms in NYC are small but these are the smallest we have stayed in. The AC was terrible - they did replace the Compressor for the AC but that did not seem to help. We could not wait to leave. Breakfast service was also very slow. We waited about 45 min to 1 hr to be served. We have stayed at all of the other W hotels in the city and have had pleasant experiences. The location is good.\n\nReview 29:\nWhen my brother and I first arrived at the hotel we were disappointed with the room. They had given us a tiny room with one queen bed, even though we had requested two beds when we had booked the hotel 5 months in advanced. While a particular staff member was rude and reluctant to change our room, others promised to have the problem resolved when there were available rooms. On the second morning employee Mario Quijano took care of our problem, apologized for the rude staff-member and made sure that we were comfortable throughout our stay. He is the nicest, most genuine staff member I have ever dealt with at any hotel. The hotel itself is very trendy with cool bars and a great location.\n\nReview 30:\nMy husband and I stayed here while vacationing in NYC. Our room was clean, comfortable, and stylish. The staff was professional, friendly, and knowledgeable. They had no problem accomodating a later checkout time and were happy to store our luggage for us before check-in. The location is great. I would highly recommend this hotel.\n\nReview 31:\nThis property manages to catch that hip NYC vibe without trying too hard. Unlike other hotels I have stayed at in NYC where style rules out over substance, the W is also quite practical. A couple of things that always bug me are long check in lines, and long elevator waits. The front desk was well staffed when I arrived at 6:00 pm, and the entire check in process took less than one minute. There were ample elevators, so I never waited more than a minute to get on one. Very efficient hotel! They do have rooms the size of broom closets, so I recommend that you ask for one that is of a humane size. I find that the rooms close to the elevators are good ( try 1501) and they are more than sufficient size for 2 adults. The beds are absolutely the most comfortable in town! Also great is FREE high speed internet, both wired and wireless. I come to NYC at least once a month on business, and this is truly one of the better properties I have stayed out. I am honestly surprised it doesn't rank higher on Trip Advisor!\n\nReview 32:\nThis is a contemporary hotel - if you like \"old world\" luxury, try the Waldorf Astoria across the street. The good: Very comfy bed, clean rooms, pleasant staff, good shower with hot water, good soundproofing, great location. The bad: Rooms too small for comfort. Even in an upgraded room (\"spectacular size\"), my elbow kept hitting the sink while sitting on the commode. The room has a balcony door, but unfortunately it is locked with a sign that says it won't open for safety reasons. The staff try very hard to please, although I'd rather things were done right to begin with. For example, they say you can request a coffee machine for you room - I did so BEFORE we arrived - it wasn't there. Then they called me three times to ask if I'd received it (I hadn't). Finally it arrived, but the maid didn't replenish the stock the next day (even when asked with a note). This is an okay hotel, but I don't think I'd return.\n\nReview 33:\nStayed one night on a business trip. Funky place, modern, cool furniture, but ... noisy air conditioner/heating unit, coud not be turned off; worse, a few days after coming back home there was a separate charge appearing on my credit card statement for $ 18 and cents, follow up call provided an explanation it was a hotel bar charge (never went near the bar), still waiting for a refund 3 weeks later. This is actually not an uncommon ocurrence in NYC hotels, had similar experience a few months earlier at the Waldorf. Perhaps a revenue enhancing initiative - throw in an extra charge and see if it sticks ...\n\nReview 34:\nThis hotel needs to get over itself. Got great rate through priceline name your own price for $140. I was there for 6 nights and needed to add a seventh and they told me it would be $400 for the seventh. The room is so tiny that you need to walk under the TV screen to get to the other side of the bed. On the plus side, great location, nice staff and nice toiletries from the Bliss Spa on location.\n\nReview 35:\nWe booked this hotel since the Ws look cool! But after getting there and looking at the room we asked for our money back and left within minutes. Tiny room, dark, bad customer service. The room looked clean but we didn't stay enough to really pay attention. For the money they ask, it is better to go somewhere else!\n\nReview 36:\nIf you check in during the evening, you are greeted with thumping music from an area next to Reception and also by some not very interested staff. That sets the tone for your stay. I suppose that W hotels are an acquired taste: lighting such that your room and the corridors are always dark and shadowy; ghastly background music everywhere. They have business facilities but I would not class the general ambience of this hotel as attractive to business people. The location is fine. The rooms are OK (apart from the lighting). Service levels are below average (perhaps staff morale is low or leadership is lacking - who knows the background?). When I checked out, there was another guest complaining about staff not keeping their promises.\n\nReview 37:\nI stayed at the W New York for 4 nights after Christmas 2005. The hotel itself (or what I saw of it) was pretty nice, I thought. Not super hip, but definitely nice and comfy. The trouble is that place is just not managed properly. I booked a king bed room online, but when I showed up they gave me a queen. (Call and confirm!) I had to go to the trouble of printing out my reservation ($4.50 to use their computers!) to straighten it out, which I had no time to do for 2 days. Meantime, my girlfriend got bedbug bites from the queen they gave us! They did eventually compensate us for all that, though -- $100 towards the restaurant and room service. (Though even that was sort of a pain to get out of them.) The king room we finally got was excellent -- spacious, and with a proper tub. (I recommend the king rooms over the queens at all costs.) The place could be terrific if it were managed properly.\n\nReview 38:\nI stay at this hotel w my husband everytime we stay in NYC and we won't go anywhere else! They have everything you need! The rooms are full of amenities, in room movies, room service for whatever whenever!!! I wanted slippers one time and they brought them up immediatley! They also went to the store to get us some iced teas that weren't on the in room dining menu. The Bliss productsin the room are the best and the bath robes are great! The beds are super comfy!!! What more could you want? I highly recommend this hotel, the staff is friendly and accommodating This hotel has Bliss Spa right in the hotel which was so convenient for me and the massage was truly BLISS :)\n\nReview 39:\nThis a hotel you must stay ... well located and the attention beyond any expectatives... I had an excellent atteion in the front desk with Mrs Gloria and Miss Evelyn, as well as Mrs Millie (Milagros) in the \"Whenever-Whatever\" department. Also Mr David as the Concierge. The gym and spa is outstanding.\n\nReview 40:\nI rushed to the hotel from a meeting after one of my contacts fell out (sounds trivial but...) Dwayne immediately understood the urgency of the situation and personally saw to it that I found contact lens solution, a case etc. I was impressed by the level of service and attention to detail. As someone that stays in hotel 150+ nights a year, I can recognize this level of exceptional service. While the W Lex is certainly not the kind of hotel that's automatically suited to business travel (small rooms etc), Dwayne's attention to service quality is something that's made me a fan. Many kudos to Dwayne and the rest of the staff.\n\nReview 41:\nWe spent four nights at the W on Lexington just before Christmas and had a terrific experience. We had a 6 am flight up on a Sunday morning and no rooms were available when we checked in. They said they'd call when one got ready and they did a few hours later! We were Priceline customers and they treated us very well including finding us a room with a king. Very, very pleasant desk clerks, bellman and pretty much everyone we interacted with. Small room but well appointed. While I've been in larger rooms in NY perhaps the complaining about the room size is from people not familiar with NY hotel rooms. We usually like to stay on the West Side but found the location of the W quite interesting with a short walk to restaurants where the locals eat including the best bagels in town at Ess-a-Bagel and New York Luncheonette right around the corner. Checked out, as usual, from the TV in the room. No problem at all. I'd be happy to stay here again if I'm that lucky!\n\nReview 42:\nWe stayed at the W for a three day weekend and booked the trip through quikbook. The elevator regardless of time of day plays annoying club music which you don't need at 8 in the morning. The room was small but nice. When we checked out the hotel attempted to charge us $700.00 more than the price we were originally quoted. When we caught the error it was fixed but there was not an even an apology for the error despite having to spend more than 20 minutes with the staff to correct the problem. The bell staff was also rude on occassion. Conceriege was great.\n\nReview 43:\nThe negative reviews are right -- the rooms are small, the bathrooms are the size of closets (no, really), and in-room climate control is very noisy. Fine for solo business travelers (good midtown location) but rooms are a tight squeeze for 2. This is an *old* hotel building that has been redecorated with dark paint & furniture to look tragically hip. No idea why this hotel rates 4 stars -- the hallways are narrow and dark, rooms are compact and gloomy. Lots of better choices in NYC.\n\nReview 44:\nI am a professional stewardess and have an industry standard amongst some of the wealthiest people with the highest of standards. The rooms have no sufficient or functional storage area... The rooms are not cleaned properly if at all with room service and the staff are inconsistent with being respectful and helpful. The rooms had a mold in the roof and the lighting was not safely done. It does not have a flow nor do the staff really seem to be in a groove as a team nor for the guests. Too many different directions going on there which leads to chaos and detachment. The lobby smells of bleach as well. Hopefully, the NYC W Hotel will invest more in the cleanliness and service in the future. I would not recommend this to anyone nor would I ever return.\n\nReview 45:\nso...3 nights for $2000 in total, for a tiny room, view over a car park, air conditioning that makes more noise than a formula grand prix and just very basic basic service. ok, the location is pretty central but this is a total rip off. even the shampoo smells very cheap. their motto of whatever whenever is a total joke. they should start with basic amenities. marc\n\nReview 46:\nThe lobby was loud and crowded and there were line-ups to check-in. The room was decorated nicely but extremely small with antiquated heating and a/c. We spent the night freezing as shutting off the a/c resulted in the room turning into an oven. We stayed here as our company Christmas party was being held in the hotel. Next year we will stay somewhere else, anywhere else.\n\nReview 47:\nWe just had a great experience at this hotel for our honeymoon. The service was great, the rooms were the typical W style and the location was perfect for us. The staff went above and beyond to make sure we were comfortable and everything we needed. We will definitely be back!\n\nReview 48:\nStayed at the W Hotel on Lexington for two nights for a business trip that was mainly centered around mid-town. Can't fault the location as getting cabs or the subway opened up all of Manhatten but the hotel and rooms were basic. Much like other NYC hotels, the view from the 7th floor (which in London would afford you views of Hyde Park) was of an alley way and brick wall and the service was pretty poor as well. Travelling on business, I was not asking for much but it took them over 24 hours to replace my broken safe where I wanted to store my lap top / etc. which meant that I had to carry all my valuables around with me. The bar, Whisky Mist, is pretty poor. It was empty and the whisky is over priced. The Brandy Lounge in TriBeCa is much more welcoming. I definitely would not choose to stay here on leisure unless you know that you really are not planning to spend any time in the hotel.\n\nReview 49:\nSo for $300 a night I'm staying in a tiny room with a view of the air conditioning unit? Please. My room was 45 degrees and it took an act of God to get the room in some kind of habitable condition. I'm not one of these touchy hotel guests, but this went beyone the pale. Sorry guys, next time I'm staying at another hotel.\n\nReview 50:\nAlthough recently renovated, this hotel does not live up to the expensive redo. Staff is smug and non responsive to guests' needs. Telephone operator is not always available to answer your calls (the hotel itself sometimes will not answer),and sometimes your wake up calls will be forgotten. Rooms are inadequately furnished (my room did not have shelfing for my clothes in the closet), although the bed is indeed very confortable. Door staff is more for show than help, since they are always busy either talking to each other or checking out passing people on the street. As a whole, I would not recommend this hotel, it was a very disappointing stay.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31402, "query_start_index": 31404, "query_end_index": 31404, "truncation_seperator": "... 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{"id": "629391", "pid": "629391", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI loved this hotel. The lcoation is perfect, across the street with a view of the St. Sophia. The staff is polite and helpful. They booked a driver to meet us at the airport, which made things a lot easier. Four years ago I stayed at the Four Seasons in Istanbul, Although it is also nice, it cost ten times that of the Ottoman, did not include breakfast and was not any better located. The breakfast was delicious, a mixture of Turkish treats as well as the standard scrambled eggs, sausages and a variety of cereal. One complaint, as nothing is perfect. We stayed on the ground floor direclty across from the reception. It did get a little noisy at night, as well as smoke drifted underneath the door. I would recommend staying on a different floor. I will definately stay there again if in Istanbul! !\n\nReview 2:\nActually this is not a hotel...it is a remodeled house turned into a hotel.... The rooms are very small , noisy, but clean. The breakfast is average. the location is great in the middle of historical sites.... The reception staff and concierge are unhelpful....rude...\n\nReview 3:\nAfter two wonderful weeks traveling around Turkey, two of us stayed our last couple of nights at the Ottoman Hotel Imperial. It was a shame to end a good trip on such a down note-- the staff were rude, the rooms very cramped, especially for the price, and the breakfasts were the worst of our whole trip. Three times the staff said they would do something such as fix the heating rack in the bathroom or pick up our laundry or provide a bag breakfast for us before our early flight, and they didn't do any of them. the room price was quite high and they overcharged for airport rides compared to the other Istanbul hotel we'd stayed in. Not recommended.\n\nReview 4:\nwell will cut it short went to turkey for a week had a nice time,the hotel was nice and really clean have to say but the rooms where really small,i would say not child friendly at all had problems cleaning my babies botteles and she had to sleep with us in bed because the traveling cot they gave had a really awful smell and had a huge plug type in the middle stiking upwards which was hiting her back she hated it and cried so she was in bed with us didnt had nice comfortable sleep.But the stuff was friendly and the hotel was spotless clean but not ideal for some one traveling with children or babies.\n\nReview 5:\nGood place but terrible room, it's like living in a closet with a view on a wall!! !\n\nReview 6:\none of the best hotels i have stayed in staff are very friendly and helpful the hotel it self is very nice, it was a pleasant stay!\n\nReview 7:\nIn July, 2007, we planned a cruise on Oceania through American Express. This cruise originated in Istanbul, Turkey. As we wanted to spend three days touring the city before departing on the cruise we booked three nights at the Ottoman Hotel Imperial. These arrangements were made and paid for in August, 2007. A few weeks before our departure date of May 6th, our agent at American Express informed us that the Ottoman Hotel Imperial was not going to honor our long paid for reservations. No reason was given and at this late date it was very difficult to get comparable hotel reservations. This was a great disappointment to us and we did not enjoy our stay in Istanbul as much because of these last minute problems.\n\nReview 8:\nOur friend group had three nice size room for a 5 day stay and we were very pleased with the service received and the location of the hotel. Hotel is located directly across from Aya Sofia and view from our room had a direct view of it. Most other historical attractions are just a few minute walk away. The hotel restaurant was excellent, offered variety of choices that was different from the standard menus we found in most of the local restaurants. Staff were very helpful in getting, cabs, providing information about local sites and other requests.\n\nReview 9:\nI had no intention writting a review but when i read the latest review about the hotel ottoman they said that they had a free transfers to and from the airport on the day of arrival and departure,which made me really sad and angry because we went to istanbul 2 weeks ago and they never provided us with the service,infact we had to pay for our transport which isnt fair at all,on the day of our arrival there was no one to pick us up so i thought we had to get our own transport i had to pay 30 liras for a taxi,after a few days in istanbul we met some people from sheffield they told us that they hotel provides free transport to and from the airport upon this i thought to inquire from my hotel what was the matter the guy on the receptions i forgot his name he told me that they charge and its not free they LIED to me he said they will charge 50 liras if we want the hotel to drop us off to the airport,i was shocked and reaaly disappointed,\n\nReview 10:\nPros: Ottoman Imperial has a great Location, next to the Hagia Sophia, Blue Mosque, etc. The hotel breakfast is very good. Cons: The staff is not friendly at all. The room and bathroom are quite small and my husband and I hit our heads on the tower rack\n\nReview 11:\nThe hotel in a very good location. Plus is free wifi. The rooms are very small and the walls are thin so you hear everything what is going on on the other end of the hotel. Shower in the bathroom was broken and one evening no hot water. I stayed there in the early April and it was cold in the room.\n\nReview 12:\nThe Ottoman Imperial has a great location next to the Hagia Sofia on a quiet street. The staff was exceptionally helpful and courteous. They even arranged a spontaneous birthday celebration for my wife. The hotel features newly remodeled rooms, a lovely quiet garden for rest and reflection, and a roof top restaurant where daily breakfast is served. We would definitely stay there again.\n\nReview 13:\nThe Ottoman Hotel is located next to the main attraction sites. It is just in front of Hagia Sophia and 300 meters from the Blue Mosk. The problem with the hotel is not its location but the fact that the management is trying hard to cut corners. Breakfast is a disgrace for Turkey. You need to pay 5 dollars for a decent coffee for otherwise you receive the same coffee you get in a Midwestern US gas station. Even the Sultan and Vizir rooms are extremely small. My advice - skip this hotel.\n\nReview 14:\nGood hotel to stay while visiting istanbul, it has an amazing location, walking distance to Aya Sofia, Topkapi palace, Blue Mosque, Grand Bazar, Underground Cistern and Spice Market. All staff were outstanding, friendly and charming. They help plan our days, recommended and suggested places to visit. Our room was very nice with enough space, comfortable and very clean. Great choice of both Turkish and International food for breakfast. We would recommend Ottoman Hotel Imperial to everyone that are planning to visit Istanbul and dont want to be far away from all the historical sites.\n\nReview 15:\nLocated in the excellent position of old town. All the important historical sites are all walking distance away. Staff are very friendly and helpful, rooms are clean and comfortable, breakfast selection is great, try the great Turkish cuisine in the hotel restaurant Padisha Restaurant, it's delicious. Great garden terrace to relax and have a drink.\n\nReview 16:\nGreat location right next to Aya Sofia in Sultanahmet. The staff were top notch - the concierge behind the desk, the hostess who gave us an overview of things to do and see in the city, the restaurant staff, the porters... I'd like to especially mention Erhan Deger, who went above and beyond with his warm, friendly service. We were not charged for tea on our last evening in the restaurant, and we were even presented with small token gifts by some restaurant staff the night before our departure. The outdoor restaurant had amazing views and ambience with candlelight and live reed flute playing. Breakfasts were wonderful. Now for the \"needs improvement\": the room a/c was clearly malfunctioning - the room stayed fairly warm and the a/c unit sprayed water droplets into the room and onto the bed. The bar fridge did not keep things cold enough. There were spots of mold in the shower stall corners. Finally, the restaurant: lovely ambience and service as mentioned, but it was very low quality food at dinner. Not nearly worth the hefty bill. Restaurant management have to get their act together. That aside, nice hotel!\n\nReview 17:\nWe could not be more happier with our choice of hotel to stay in Istanbul. Ottoman Hotel Imperial trully a Istanbul delight. Outstanding location, within minutes of walking distance to important historical sites as Hagi Sofia, Blue Mosque, Topkapi Palace and Underground Cistern. Rooms are very stylish, bright ,spacious and comfortable. We had a room overlooking the Hagia Sofia museum. We stayed in the Premier Junior Suite, it was higher than the regular room rate but it was well worth it. Good variety of food for breakfast, almost everything you want. Hotel has a great restaurant serving delicious Turkish and Byzantine cuisine. Also it has a large garden arae in the back where you could relax , enjoy the sun, have a cold drink. Wonderful staff, all very friendly and helpful. Would definitely recommend this hotel\n\nReview 18:\nAsk for rooms looking to Santa sophia. The suggestions of the desk are good for tourism The staff is very gentle and ready to help . Very large and good breakfast full of everything. No espresso available.\n\nReview 19:\nMy wife and I booked this hotel based on the reviews posted on Tripadvisor and other review engines and we were very happy we decided to stay here. The staff are really great, friendly and helpful in every way they can. Good selection at breakfast and we also had dinner on the terrace and enjoyed it very much. It's the ideal locarion to do all sights, directly across Aya Sofia, short walk to the Blue Mosque and Topkapi Palace. Tram station is about 3 walking minutes and many good restaurants and cafe's around. Would recommend this hotel for everybody who is the first time in Istanbul and wanna do all sights in the Old City and dont want to be far from them.\n\nReview 20:\nNice and clean hotel, functioning AC, friendly and service-minded staff. Very close to touristic attractions. The breakfast buffet was nothing special by Scandinavian standards, a lot of pastry, but O.K. compared to continental breakfast. We would definitely stay there again, but we would skip the breakfast buffet\n\nReview 21:\nWe enjoyed our stay at the Ottoman Hotel Imperial, everything was top class. Located perfectly close to all the historical sites , all a short walking distance away. Aya Sofia is right next to the hotel, we had a wonderful view from our room, the Blue Mosque and the Topkapi Palace are within 2-5 minutes away, on the other side of the hotel Underground Cistern is located, if you follow the tram line down it will take you to the Bosphorus where you could hop on a boat for a cruise around the Bosphorus, it'a only about 10TL. If you follow the tram line up, you will end op at the Grand Bazar. Staff are very helpful, polite and friendly. We had a wonderful room, good size, comfortable and clean.\n\nReview 22:\nThe Ottoman Imperial has much going for it, the location is great if you want to do sightseeing, the hotel is clean, the staff is polite and helpful, and the rooms are nice - but not very big. I found the breakfast buffet a bit lacking in freshness \u00e2\u20ac\u201c but otherwise this is a place I would not hesitate to recommend.\n\nReview 23:\nThe Ottoman Hotel Imperial has all the qualities to be one of the top hotel in Istanbul. Ideal location, across the cobble stone street from Hagia Sofia and a short distance away from Topkapi Palace, Blue Mosque and variety of restaurants and cafes . Very friendly, warm and helpful staff. Good standard of decor in the rooms and in the building. Rooms are bright, airy, comfortable and very clean. This hotel is worth the stay while visiting Istanbul, it's also good value.\n\nReview 24:\nThe Ottoman Hotel Imperial met all our needs. It's close to all the historical sites we wanted to visit. How good is the location, well Hagia Sofia is right across the hotel, Blue Mosque is mere few hundred yards away, Topkapi Palace is few minutes away , Basilica Cistern is on the other side of the hotel, Grand Bazar is about 20 minute walk away, Taksim the city centre is a short 10-15 minute cab ride or a tram ride or about 20-30 minute walk. It was perfect for us. Staff are very helpful, boy are they full of good tips, very friendly, polite and kind. Rooms are comfortable, decent size and very clean. Hotel has a great outdoor terrace in the back serving excellent Turkish and International cuisine or just have a nice cold drink after a long day of siteseeing. Excellent plave to stay in Istanbul.\n\nReview 25:\nThe hotel is centrally located on a quiet street in the Sultanahmet district, close to all major attractions. It is next to the Hagia Sofia and within easy walking distance of many other historical sites and restaurants. The rooms are clean and well appointed, the staff is very accomodating and the breakfast buffet is extensive and delicious. We felt very comfortable there and would return.\n\nReview 26:\nWe spent three days touring Istanbul from the hotel, well located, positioned perfectly for all the historical attractions. Across the hotel is Hagia Sofia, Blue Mosque , Topkapi palace and the Underground Cistern are literally minutes away by walking. Guest relation person was very helpful in organizing our daily activities. All staff were very friendly and helpful. We stayed in a room overlooking Hagia Sofia which was in good size, comfortable and very clean. Variety of choice of food on the breakfast buffet.\n\nReview 27:\nExcellent location. Excellent service especially from Mohammed on the front desk and the guest relations team. Will definitely return\n\nReview 28:\nBunch of us came down to Istanbul for a long weekend gateaway, we chose this hotel to be honest with you for no reason at all but I'm so glad we did. This was our first visit to Istanbul and the hotel staff made our visit one to remember for a long time. I thank all the personal for a great experience, they help organized very lovely activities. Excellent location, near to all the important sites, next to Hagia Sofia, close to Blue Mosque and Topkapi Palace, Grand Bazar, oh yehh the Grand Bazar, be careful dont get ripped off, you must bargain strongly is also close by. Rooms are in good size , ours was fine but couple of other friends had small rooms. Good food choice for breakfast.\n\nReview 29:\nIt was my first time in Istanbul and it was the first time that I really felt like home! The staff is really nice, welcoming, and always at your service. When you request something, it is there the next second! The beds are very very comfortable. There's even a little balcony in your room (depending on the room). The hotel is very well situated, it is just next to Saint Sophia, the Blue Mosque, the Grand Bazaar, etc.. It's only 10 minutes by cab to the main town called Taksim where you'll find all bars and restaurant and clubs. I would recommend this hotel to everybody... and I loved it so much that I'm going back to Istanbul in October.. and will stay in Ottoman Hotel Imperial only!!!! Priti Thambyrajah\n\nReview 30:\nBunch of us met up in Istanbul for our friends wedding and this hotel was an excellent choice. First of all it has an amazing location, walking distance from Hagia Sophia, Blue Mosque, Topkapi Palace, grand Bazar etc... All staff were outstanding, friendly and charming. They really welcomed us with open arms, almost felt like home away from home. The rooms were nice, different sizes, had plenty of room, it was comfortable and clean with a nice ensuite bathroom. I would definitely recommend the hotel and if I were to go back to Istanbul, looks like we;re going to make a quite a bit of trip to visit our friend, I would not hesitate to stay here again.\n\nReview 31:\nThis was our first trip to Istanbul and found the staff very friendly and helpful. The positives: The room was what I would expect of a 5 star hotel, cleaned to perfection daily, clothes folded, replacement of bathroom essentials and very courteous to privacy. Negatives: Power was out for 2 days ( to be fair this was not a direct result of the hotel as the power was lost over the street, the hotels back up generator was faulty all the same). Internet service was very intermittent (not due to just the power shortage). Unfortunate sewerage smell in the hallway that was masked by air fresheners. Walls are paper thin so please keep this in mind....... All in all I would recommend this hotel as the negatives could be due to just bad timing.\n\nReview 32:\nOttoman Hotel Imperial was in a fabulous position as we could walk to so many main attractions as Hagia Sofia, Topkapi Palace, Blue Mosque, Underground Cistern, Grand Bazar, Bosphorus, Spice Market etc... Room was in a nice size, comfortable and was all very clean. The breakfast buffet which was included was very comprehensive. Wonderful in fact. The staff were very friendly and helpful with all request. Good value for money.\n\nReview 33:\nBooked this hotel after reading the good reviews on this site. The hotel is great for location, and the staff are very polite and nice. It was very cold when we stayed, but the hotel was very well heated. We had booked a double room, but to be honest, I would have found it difficult staying in the double room even on my own with my suitcase, as it was VERY compact, and the bathrooms would have bee useless for anyone over a certain age, as one had to practically step up 2 ft to get into the shower. I asked for a larger room on the secod day, as I found it claustrophic, and would have moved to a different hotel if they could not have accomadated me, and they very kindly upgraded us to a triple room for no extra charge. I did enjoy my stay in this hotel, but would not stay there again purely for the size of the rooms and location. It is good for sightseeing the old city of Istanbul, but it is very quiet at night, and Taksim has a better night life.\n\nReview 34:\nI wont go into to much details, just have to say this is a fabulous hotel to stay while visiting this wonderful city. Located perfectly close to all the major attractions, Hagia Sofia is right next to the hotel with The Blue Mosque and the Topkapi Palace few minute walk away. Staff are always friendly and helpful when ever you need them. Good size rooms, no so large and not so small, comfortable beds and very clean. All in all it's a very well runned hotel, highly recommend it.\n\nReview 35:\nJust the perfect location. We had ambitious plans to go sight seeing further afield in Istanbul, but really everything you really want to see is within walking distance of this hotel. Lovely staff, and trustworthy. Breakfast isnt great, but all served with a smile and well presented. Lovely terrace for a beer. Would highly recommend this hotel to any of my friends. An employee named Erhan was particularly helpful. The taxi pick up from the airport was very good. But dont trust the yellow cabs. They will try and rip you off.\n\nReview 36:\nBeautiful hotel, staff are great, always willing to go that extra mile to make you feel at home. Another good point of this hotel is the location, located in the heart of the old city Sultanahmet, you are within minutes away from all the historical sites. Rooms are comfortable and clean. Good choice of food for breakfast.\n\nReview 37:\nWe have been doing a lot of traveling for the last two years - Greece - China - Italia - France - Egypt - Jordan - And now Turkey. My wife and I, have our own rating system game. And, I have to say, she really loves a good hotel experience. Well, the Ottoman ranked extremely high on the list of hotels that we have stayed in over the years. The location could not get any better - Located in the old section of the city - Behind the old wall. The Blue Mosque - Hagia Sophia -Topkapi -The Hippodrome, are all with walking distance of the Ottoman Imperial Hotel. Not to mention the Grand Bazaar, for all you shoppers out there. :-) Restaurant, and shops close by as well. So, if you are looking for a great hotel, in a great location, with one of the most professional, friendly, and accommodating staffs. Handan Kucuk, as well as her co-workers, were so friendly, knowledgable, & helpful. I highly recommend the Ottoman Imperial Hotel! BTW, Great Breakfast!! !\n\nReview 38:\nOttoman Hotel Imperial was in excellent location to visit the mojor sights of Istanbul. Next to the hotel is the Hagia Sofia museum, on the other side the Underground Cistern, two minutes away is the Blue Mosque and around the back side of the hotel about three minutes away is the Topkapi Palace, can't get a better location than this. There are two tram stops near the hotel that , we used the tram to visit the Grand Bazar ( altough you can walk, about a good 15-20 minute ), follow the tram line to an area called Sirkeci to visit the Bosphorus. The satff at the hotel could not have been friendlier, very helpful, many great inside tips to where to visit and how to get around busy Istanbul. The rooms are modern, nicely decorated and clean, it feels so cosy entering the room. We really enjoyed our stay and would definately came back.\n\nReview 39:\nExcellent little boutique hotel right behind Hajia Sophia. Walk to the Blue Mosque, Hajia Sofia the Grand Bazaar and the Topkapi Palace. one block from the tram line. Excellent restaurants within a short walk. The staff was excellent and very helpful. Full breakfast included. Reasonably priced and beautifully decorated. Would return in a heartbeat.\n\nReview 40:\nThroughly enjoyed our stay - what really sets this place apart is the perfect location. It was amazing to see the Hagia Sofia from our room which was about 100 yards away and all the other top attractions are a very short walk away. Everyone were very friendly, from the people that were working the front desk, Ozgur and Erhan to the restaurant service staff Eren, all were very helpful as well. Great rooms, in good size, comfy bed and a lovely bathroom, good breakfast, all you can ask for. Strongly recommended. Thank you for making our visit to Istanbul an experience we will always remember.\n\nReview 41:\nHotel was small and intimate, well decorated and comfortable. Staff were extremely pleasant and helpful. Location was unparalleled just a stones throw from the Aya Sofia and the Blue Mosque. All in all highly recommended.\n\nReview 42:\nMy wife and I stayed here with our best friend's prior to sailing out of Istanbul. We could not have asked for a more central location to the primary sites on everyone's \"must see\" list for the city. The staff, especially Mary in the concierge office, was very helpful. They arranged all of our transfers to and from the airport/cruse terminal, arranged for a terrific private tour guide/car, made reservations for a fabulous 20th anniversary dinner at a great restaurant with the most amazing view of the city. If we ever go back to Istanbul we will no doubt stay here again.\n\nReview 43:\nThis hotel is perfectly located in Sultanahmet for all the major sites around the old city. Very comfortable rooms and the highlight of the hotel was the considerate, kind, helpful and friendly staff who go the extra mile for that extra client comfort. Would highly recommend ottoman Hotel Imperial.\n\nReview 44:\nI stayed with my fiance at this hotel for a romantic weekend in Istanbul and we absolutely loved it. Everything was great, room was perfectly clean and even the little details in the room made the difference like coffee maker, fruit basket, bathrobe, slippers, fresh flowers. Staff were extremely nice and helpful and the breakfast was fantastic. Perfectly located, our room was overlooking Hagia Sofia. We were walking distance away from Blue Mosque and Topkapi Palace. Sultanahmet Square is just minutes away with great restaurants and cefes. We enjoyed our weekend very much. Thank you to all Ottoman Hotel Imperial staff.\n\nReview 45:\nLovely boutique hotel in great central Istanbul location. Service excellent and ros are comfortable.\n\nReview 46:\nShort and sweet, very lovely hotel, ideally located in the old part of Istanbul, you can reach all the important historical sites within minutes. Staff are very helpful, polite, spoke excellent english, rooms are clean, decent size, comfortable, breakfast choice was good, nice terrace to lounge and have your tea or a drink, good value for your money.\n\nReview 47:\nGood clean hotel. friendly , helpful satff and absolutely the most convenient location. The hotel front door opens to the outer wall of the Aya Sofia museum, Topkapi Palace is half a block to the left and the Blue Mosque is half a block yo the right.Numerous restaurants are within easy walking distance as well as the two tram stops. Rooms are bright, spacious, clean and comfortable. Good breakfast buffet, nice choice of both local and international flavor.\n\nReview 48:\nVery friendly and smiley staff!! What you need abroad to feel comfortable!! A cozy-warm place to stay, clean and tidy as well as fully equipped. HOPEFULLY WE WILL BE BACK!\n\nReview 49:\nWe stayed at the Ottoman Hotel Imperial with our five years old son for 2 nights couple of weeks ago and we were immensely pleased with the hotel with beautiful and tastefuly decorated rooms. Location of the hotel is excellent just across the street from Hagia Sofia and a few minutes walk through cobble street from Topkapi Palace, Blue Mosque is two minutes away. Staff are excellent, very professional, kind, friendly and helpful. Breakfast was very good and varied and nicely presented. Rooms are cozy, comfortable and clean. We would definitely highly recommend Ottoman Hotel Imperial.\n\nReview 50:\nCelebrated my girlfriends birthday in Istanbul few weeks ago, it was one of the cities we always wanted to see but never got around to it. It's a very interesting city, divides Europe and Asia by couple of bridges. We went over the Bosphorus Bridge at night and what a beautiful scene covered in constantly changing coloured lights that drew my eye and the view of another continent wow. Hotel has great staff, from the moment we walked in they greeted us with open arms and smile on their faces. Mr Ozgur who works at reception and Miss Handan who is the guest relation person helped us out a lot during our stay, thank yo to both. Hotel is nicely located close to all the historical and touristic sights. Hagia Sofia, Topkapi Palace and Blue Mosque are all close by. Grand Bazar which is also short distance away is place worth seeing. I was informed it has around 5000 vendors under one beautiful roof. Rooms are comfortable, clean and nicely decorated. Breakfast buffet had many variety of international and turkish dishes. Overall it's a good hotel to stay if you're thinking of visiting Istanbul.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27192, "query_start_index": 27194, "query_end_index": 27194, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "80%", "inner_docs_start_indices": [176, 992, 1272, 1937, 2555, 2651, 2794, 3523, 4089, 5046, 5312, 5624, 6025, 6529, 7130, 7493, 8631, 9467, 9685, 10363, 10691, 11403, 11733, 12220, 13041, 13447, 13976, 14122, 14827, 15553, 16223, 16981, 17423, 18395, 18890, 19432, 19768, 20741, 21595, 21958, 22568, 22802, 23391, 23703, 24341, 24454, 24819, 25292, 25476, 26079]}
{"id": "2515639", "pid": "2515639", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIf you're going to the San Diego Opera, this is the perfect hotel. Out the door, across the street, 100 yard walk, if that.\n\nReview 2:\nWe had stayed at the US Grant several years ago, and although it was a bit tired, we booked for this trip as well because of its fabulous location. The hotel has been completely renovated and is spectacular. We were completely blown away with the reno, the luxury and the staff. When we enquired at the front desk about buying stamps, they just took our letter and mailed it. All the staff were very helpful, the rooms were sumptuous and the bathrooms unbelievable. The only negative, if there was one, was that the bed was more firm than we care for. Otherwise, this was a terrific experience and we'll surely go back there. Right in the heart of the Gaslamp Quarter and easy access to everywhere. Shopping literally next door at Horton Plaza, and restaurants and clubs at your doorstep. Windows that open, but rooms that are quiet. A fantastic place. The only downside is that, as in so many other hotels of this calibre, wireless internet should be provided, not tacked on to your bill at $12 a day extra.\n\nReview 3:\nThe U.S. Grant is a beatiful hotel in a somewhat run down part of downtown San Diego. Our room was nicely decorated, but smelled musty..The halls smelled even worse. The housekeeping was very \"sub-par\", as one past reviewer noted. They left dirty glasses, didn't dust or wipe down surfaces, and didn't refill toiletries or coffee. The staff was friendly, especially the doormen..and we always got a greeting and smiles upon arrivals.\n\nReview 4:\nHaving stayed at this hotel and many others around america i can only truly say its lovely and cannot fault it at all. The staff were very kind polite and helpful, at all times they made you feel welcome. We stayed on the 7th floor the room was very clean and beautiful, we had turn down service where slippers were layed out on a cloth for us and chocolates provided, also complimentary water. There is complimentary coffee in the grill in the morning for guests and complimentary internet in the lounge where there are lovely sofas to sit and relax catching up on the internet etc!! We had valet parking when our car came to us and we got in there was also ice cold complimentary water for each of us. I truly cannot fault this hotel and the lovely staff. We had breakfast in the grill each morning and it was perfect the staff there too were very polite and helpful, they helped us with places to go and visit and general information. You must try this hotel!! enjoy.\n\nReview 5:\nThe service, hotel staff, location and hotel amenities at the U.S. Grant is a 10+. We really appreciated the great suite and cleanliness. Views of downtown are awesome and my wife will always remember the U.S. Grant as a place to stay when in San Diego. A sure place to stay when visiting San Diego\n\nReview 6:\nBeautiful hotel but impossible to sleep at night with the emergency vehicles passing by all night long!!! We were exhausted in the morning.\n\nReview 7:\nJust came off a three night stay at the US Grant in San Diego. It was my second visit there since October 2011. Couldn't have been less pleased. On my second night, February 6, I stepped on a nail or tack that had separated from the bottom of a desk chair. It pierced my foot. When I looked down to see what it was \u2014 and after lifting the chair to make sure \u2014 it was obvious to me that my room had not been vacuumed that day. That's because there was black soot all around one of the desk chair legs. When I asked the front-desk staff to have someone speak to me about this the next day, I was told I'd be contacted still that day. I never received an email, a call, not an acknowledgement of any kind. Given the price of the hotel, and the way it's been positioned as a luxury property, I expect good service, caring service, professional service.\n\nReview 8:\nThe hotel was kept well, although the hallways had an old odor to it. The biggest and only problem I had was the location of my room, which was on the 4th floor and faced the mall...really noisy!!! The hotel is also near to a fire house and I could hear the trucks all night! The area the hotel is in isn't the best either...someone was shot just one block over during my stay. Prior to staying at the Grant, I stayed at the Marriott Gaslamp which is closer to the convention center and I liked that hotel A LOT more!! !\n\nReview 9:\nThis hotel has received strong reviews in the travel magazines, but the praise is undeserved. It is a middle-range hotel, with strained efforts at being \"luxury\". Forget any comparison to the Four Seasons. Decoration is minimal (it looks like they're trying to discourage the guests from swiping anything) and efforts are made to create design, without true quality. If you order the luxury package, expect to remind them to deliver the champagne and flowers. Just way overpriced for what they offer...and forget the gym. Doormen only at the valet entrance, none of the little things that create luxury or a memorable experience. Too bad.\n\nReview 10:\nWhen I reserved this hotel for myself and my colleagues, I expected it to be a very good hotel. The staff were welcoming, when it got to the room it was disappointing. The room I was given overlooked a central roof area, and you could see directly into the adjoining room across the way (about 15 feet). When I came down to have the room switched out, I was told there were no other rooms they could put me in. I asked to be moved to a different room, even if it costed more. They refused and would not upgrade my room, then said a room on the 7th floor would be open later after it was cleaned but it had two beds. I arrived at the hotel at 2pm, I am sitting here in the lobby writing this review and it is almost 5pm. Maybe I should just walk across the street to the Westin? I do have to say the hotel is beautiful albeit from a customer standpoint severely disappointing. When you pay this kind of money for comfort and ambiance you should not be disappointed. Just my two cents.\n\nReview 11:\nmy room was very small the carpet was dirty in my room my room was next to the stairway so all i heard was bamming all night i could not sleep and i took this trip to rest i was glad to get home on a good note the service was great\n\nReview 12:\nWe requested for late check out at front desk when we checked in, but the next day about 4 knocks by the housekeepers on the door and trying to wake us up. With a 5 star hotel, I would expect a better communication between the front desk and housekeeping.\n\nReview 13:\nBeautiful, roomy suite which was very clean. Great location and easy to walk most every where. Enjoyed to coffee bar each morning.\n\nReview 14:\nWe had a destination wedding in San Diego and decided to choose the US Grant as our \"home base\" for the weekend. It couldn't have been a more perfect choice (aside from our decision to marry each other)! As a member of the Starwood loyalty program we were able to get upgraded to an amazing corner room with large windows for lots of sunlight. The room, the decor, the lobby, were perfect for our initial wedding photos. Magdalena at the front desk was very accommodating and completely acknowledged the reason for our stay. Also the bellmen and concierge who helped with our luggage and set up our car service to our ceremony at the Japanese Gardens and then to our reception at Salvatore's restaurant nearby the hotel. We received 5 star treatment during our stay! Also compliments to the chef for their lavish yet healthy breakfasts served on property. Although a little higher priced, we highly recommend eating breakfast at the hotel at least one day...the fruit juice, the teas, the breads, and main dish are delightful. Thank you to the management and staff at the US Grant for making our wedding weekend even more memorable!\n\nReview 15:\nMy wife and I recently stayed at the US Grant for business. When we arrived in room 701, we noticed small nests hanging from the ceiling. There is a previous review of another room (not 701) with a similar problem. After seeing the nests in another review, and now in our room, we got curious and removed one from the ceiling. When we placed one of the nests on the desk in the room, it started to move! Something started crawling out of the pod and moved around the desk. I have uploaded a video and I have also posted a few pictures on TripAdvisor. Please stay away from this hotel. It is unacceptable to be sleeping under nests of larvae hanging from the ceiling. The hotel would not even move us to a different floor unless we paid an extra $150/night, which is ridiculous considering the cost of the hotel. I was told that I would be contacted about getting extra SPG points after this incident, but of course I've heard nothing. Do yourself a favor and do not even consider this hotel.\n\nReview 16:\nI would have rated this hotel \"excellent\" but for the location and the particular room I was given. It is a grand hotel that has not entirely lost its early 20th century charm. The staff was exemplary and accomodating. The persons at the reception and concierge desks couldn't have been more helpful and friendly. The housekeeping staff was superb. My only complaints: (1) location--- I wish it had been closer to the waterfront; and (2) the view from my room looked directly into the windows of the room across from it. I felt as though I could have opened my window and touched the room across the way. But those complaints are minor given the overall great experience.\n\nReview 17:\nWe took a last-minute anniversary trip and chose the US Grant by reputation. We were a little wary that the price (affordable) meant it would be more shabby chic than super chic. But we were very pleasantly surprised. From the bellhops and room service, to valet and housecleaning, everything came faster than promised, was grander than advertised, was more helpful than requested, and completely worry-free. We travel extensively and appreciate quality accommodations. It's challenging to have a diverse staff bring their \"A\" game every day, but our four-day stay didn't encounter a single hole. We'll be back.\n\nReview 18:\nSpacious room, clean, great decor, super helpful and friendly staff.\n\nReview 19:\nThe service is just exquisite! I love staying here at the US Grant. Very elegant and very homey at the same time. I always get hooked up with good views from my room and I like the fact that it's right across the Horton Plaza shopping mall and fine dining. The Grant Grill have awesome food! Overall, great experience!\n\nReview 20:\nFor $200/night you should not be wakened by sirens and garbage trucks. My wife looked at the homeless shetler across the street and said we should stay there next time, because we would have a better view. It's obious the city of San Diego does not care if the city has future visitors because they do nothing to stop the numerous panhandlers that acost you every time you go outside. Then there is the $32/day parking fee plus tips, the $12/day internet fee, the $14 mixed drinks and the automatic 18% gratuity the Grant slaps on everything. I guess that auto gratuity explains why they don't provide better and more friendly service.\n\nReview 21:\nWe stayed at this hotel for four nights this week. Service was friendly and prompt. I had to request the feather bedding be changed and it was done quickly and with no hassles. The valet service was quick and we were always offered cold bottles of water to take on our outings and asked if we needed directions anywhere. The location is fabulous. Walking distance to the mall across the street, many many great restaurants and movie theatre. We will definitely recommend this hotel and stay there again. We found it very convenient for our activities.\n\nReview 22:\nStayed 2 nights in a king bedded room for business. Excellent: D\u00e9cor Good: Staff. Bed. Desk lighting. OK: Location. Close to the mall but close to eyesores. Internet. Elevators. So So: Housekeeping is not consistent. Lighting by door is poor. Clogged sink drain was fixed but the maintenance staff left the clog blob of hair, etc. in the toilet. I guess it was to let me know they were there and they had fixed it. Room had view of the transient hotels across the street which was at times more entertaining than what was on TV. Lots of street noise (people, cars, trucks, etc.). Shame on the big paint drops on the floor in the bathroom and sloppy paint job in the hallways (paint on the elevator lights, etc.) that make you wonder if they were rushed finishing up. Bad: Trucks would idle outside my window until the wee hours of the morning so if you are a light sleeper bring ear plugs. FYI: The coffeemaker is hidden in the credenza in the entry way. This hotel has very good bones and will improve with age. When the neighbourhood catches up with it it will be a big plus.\n\nReview 23:\nWe had an amazing weekend at the US Grant. The rooms were simple but elegant. The bed was so plush that I can't remember the last time I slept so great! We enjoyed a very romantic dinner at the Grant Grill. They had a terrific live jazz band and the hotel lobby decked out in beautiful Christmas/New Year's decor. We definitely intend to stay here again.\n\nReview 24:\nWe loved our stay here. Really nice rooms, every person that works here is extremely nice and very helpful. Even though it has been restored they left a lot of the original touches. Ceilings are really high, rooms are very comfortable. The only thing I didn't love was the frosted glass door in the bathroom. Great location, you walk right out to he gas lamp district. The restaurant across the street, the taproom, was excellent! We ate there twice. Also the hash house which is a few minutes away is probably the best breakfast I have ever had. Go hungry!! We loved Coronado and the safari park. Pay extra to go in the pens, we fed giraffes and rhinos, amazing experience!\n\nReview 25:\nStayed at the hotel with my family. The rooom service took over an hour. Every possible service was slow and the hotel was not fully booked. All the rooms have little or no sunlight. Location is good.\n\nReview 26:\nNice hotel, classic elegance and near the action of the Gas Lamp district. Jazz in the bar on the weekends. The service is very attentive. Good restaurants nearby and easy access to highways for the childrens' attractions. The only detractor is that the hotel is on the edge of the Gas Lamp which tends to be a little more seedy with all of the homeless people around.\n\nReview 27:\nWhen I checked in, all seemed in order. When we pulled down the sheets of the bed that night we found blood on the sheets. The people at the desk offered to change our room but the kids were already in their bed. (we looked carefully at theirs too, no problem there.) So I had the housekeeping staff come up to change the bedding. This took nearly an hour. No call from a manager. In the morning as I checked out the staff did not have any idea about what transpired. They offered to take the parking charges off of the bill. No manager came out to discuss this and I received no call from anyone. Not happy, no not at all.\n\nReview 28:\nThe employees were, without exception curtious, friendly and welcoming. They are a great bunch. Th evalet was extraordinary and better than the concierge at knowledge of the area. The room was way too small and especially being represented as a suite (807). That is not a suite! Shame on you. The hidden fees found on our bill gave us the notion we will not come back nor recommend friends. One can stay out of the downtown and evade this clear taxation without representation. Your food costs are out of line and far wide of the mark for those traveling for pleasure The wine bottle being out is too brazen for our tastes in commerce. It is outrageous that you ask me to certify my opinions when you blatantly do not have a suite you are selling as a suite. And I certify that opinion.\n\nReview 29:\nStayed here on business and found blood on one of the pillows. It was late so I just slept on the other side of the bed and made sure to put the card on the bed to have the maid change the sheets for the next night. The maid DID NOT change the sheets. I found the same bloody pillow!! Then, the next morning, woke up to the maid banging her key on the door even though I had put the \"privacy\" sign on the door. She came back another 2 times and did the same thing. This was a few hours before checkout. It seemed like she couldn't get me out the room fast enough. I told guest services about this when I checked out, but the girl didn't seem to care. Don't know how this hotel has a 5 star rating. I will definitely not be staying here again.\n\nReview 30:\nThe service from all the staff has to rate as one of the best we have ever experienced, even for 5* hotels. The quality of the rooms and the common areas was exceptional. From the minute we arrived the staff, from the valet desk to check-in, went out of their way to make us feel welcome. We have to, however, single out for a special mention the concierge desk. The whole team on the concierge desk were so helpful, whatever our request, whether it be a recommendation for an \"All American Diner\" experience or booking us a table at one of San Diego's top restaurants! If we had to pick any negatives, for us there were only 2 little niggles: the bathrooms were rather short of shelf space for toiletries and secondly we found the bar area uncomfortably dark for enjoying a drink and snack with friends. Altogether the US Grant is a first class hotel and we couldn't recommend it highly enough for anyone staying in San Diego.\n\nReview 31:\nStayed at the US Grant for a business conference and brought my wife. A classy hotel with great service and well appointed stylish rooms. Food was first rate and the lounge/bar had great jazz music on the weekend. Location is great for touring the downtown area and all kinds of public transportation is nearby for venturing to other locations.. Street noise is a little intrusive (police and fire sires, must be a firehouse nearby) but it quiets down around bed time. Would definitely stay at the US Grant again.\n\nReview 32:\nThis is unexpected life time experience in this Luxury Collection Hotel when I had the \"Do Not Disturbed Sign Outside\" and I still got a knocked door from one of housekeeper. The time was not checked out since I am a elite member of the program and I was entitled late check out until to 4:00 PM, and the time was 12:30 PM I got dood knocked. It was so disappointed someone would igorn the sign outside and knocked the door to bother you when you were relaxing. One thing was so dissatified about this inccident when I called to Front Office Manager, she never returned my call back and never provided any investigation result even I never directly to discuss issue with the hotel management team at all nor General Manager once.\n\nReview 33:\nUpon arrival at the Grant, my wife and I knew we made accomodations at the right place. From the minute the valet help us with our luggage to leaving the hotel, we have never had such an enjoyable time. The staff was beyond first class and always greeted us with a smile.\n\nReview 34:\nSo glad we chose to stay at the US Grant. After our flight home to Australia being delayed at Los Angeles for another 3 nights, we decided to leave the madness of LA and see what San Diego had to offer. We drove past the front door of the US Grant at night and had to stop. The lobby itself is AMAZING! The staff were all so friendly, especially the woman that served me. She even suggested a BEAUTIFUL restaurant in little Italy. (Called Bon Appetito! If in town I highly recommend!) Our room was outstanding for the price, we even decided to stay an extra day than planned. All in all a wonderful experience, I would recommend to everyone and I hope to get back there one day!! :)\n\nReview 35:\nRooms are very nice and lobby is charming. Showers were disappointing as they used the \"rain\" type shower head that tend to drip more then shower. Paid the $11.95 a day for internet, but was unhappy to do so. Other, much less expensive hotels provide free wi-fi and the US Grant should too. Parking, at $32/day, is also expensive, but at least it is understandable. Parking is tough in the city. Once we parked, we walked everywhere we wanted to go. Location is ideal.\n\nReview 36:\nI would have to say that staying there (2 weeks ago) was the worst idea ever! First of all I seriously saw a roach in the bathroom, I called the manager and she said that they would send someone to take care of it, but they took too long. That was a really bad thing I had to deal with and story way too long, but another thing I noticed that one of the house keepers was making out with one of the other maintenance guys by the stairs, really unexeptable, they are supposed to be working! The staff had lots of attitude and the view was awful. It's infront of this shopping center that has many homeless people wondering around drunk and pissing everywhere, even by the side of the hotel. Not to mention the noise of the Trolley and buses, should have chosen a hotel near the convention center, next time I guess.\n\nReview 37:\nI stayed here on business several years ago under a different owner. The hotel is still very nice with extremely helpful staff. The room was comfortable and the bathroom was remodeled with good taste and good functionality. The lobby is impressive as one should expect in a hotel of this caliber. The restaurant is quite good, too. The downside -- this trip we had a car, which cost $35 a night to park. Not good value.\n\nReview 38:\nUS Grant is the best, or one of the best, hotels where I've stayed. I was on a business trip, with a very busy agenda, but this luxury hotel made my stay very pleasent. Especially the breakfast with fresh fruits and delicious omelets was a great way to start the day. I also enjoyed the gym, just go there before 7 a.m. before it gets too crowded. The location of the hotel is ideal if you're attending a congress in the Convention Center, less than 10min walk from there and shopping mall, restaurants etc are just accross the street.\n\nReview 39:\nMy wife and I stayed at the US Grant for a 3 night fun trip in San Diego. The hotel is older but has beautifully renovated. The that impressed us the most was the service for the staff in every area. You felt as if you were among friends. If you choose to dine in the restaurant, ask for Alberto -- he was our favorite! The Swains\n\nReview 40:\nFrom the moment I arrived, I knew I was in good hands. The lovely person who checked me in, Demi, took great care of me, providing me with an upgrade to a fantastic suite. Since my daughter was joining me for a birthday treat, she made sure to make us both were very pampered! The suite was incredibly spacious, comfortable and clean. All of the staff were quite helpful and friendly. The whole hotel had an air of quiet luxury. The location was great - just close enough to the boisterous Gaslamp District and wonderful restaurants as well as Little Italy. The concierge was very accommodating in locating breakfast places as well as a car rental agency that picked us up and dropped us off without a hitch...that doesn't always happen. Our drive to La Jolla was short and wonderful. The zoo is also a must-see, truly world class. I would return tomorrow if I could. Thanks to all for making my daughter's and my stay a truly memorable one.\n\nReview 41:\nEverything about the hotel, room and the service was awesome. Had a great time.\n\nReview 42:\nI am attending a business conference at The US Grant Hotel in Feb 2011. This was a great experience with the excellent hotel services and also the nicely decored rooms.... The hotel staff always greeted guests with smiles and offerred great advices and help.... Just made us feel home!! If I really need to find something to criticize, it would be the food quality served during the meeting....\n\nReview 43:\nEvery Memorial Day weekend, my husband and I go to San Diego. If you want to experience excellent customer service, stay at the US Grant. The hotel is impeccable. The bed was very comfortable, the bathroom spacious. The location is fantastic. You can walk to the mall and to the many restaurants in the Gas Lamp District. The only drawback is paying $30/day parking. But all the hotels charge similar parking rates. This was our first stay, but we'll return soon\n\nReview 44:\nI emailed prior to arriving about the car park fee. $32 per night. Had I known that the only option available was valet parking, I would have reconsidered my options. The email did not mention this. It is disapointing that whilst the email was correct, it was economical with the truth. The hotel had a good ambiance, an incredible art gallery attached, run by a very charming Russian lady. Its location is central for everything, you do not need a car!\n\nReview 45:\nThis is a very luxurious hotel that is very convenient to anywhere in the San Diego area. We stayed for 10 days. The front desk was so professional, helpful and accommodating. I asked for and received a refrigerator and an extra chair for our suite. The shower is very large and delivers a lot of hot water. The hotel serves a wonderful lime aid with mint each evening in the lobby and it also provides a choice of several newspapers each morning. Besides the hotel being so historic and beautiful, we chose it primarily because it was so well situated for public transportation. We didn't want to deal with a rental car and parking so we rode the city trolley and the city bus. The trolley runs along the north side of the US Grant and the busses run along the south side on Broadway. The public transporation is very quick and easy to use to the Zoo, Balboa Park, LaJolla, Coronado, Point Loma and Old Town. The hotel is within walking distance to the Hard Rock Cafe and several restaurants. The hotel is across the street from Horton Plaza which has several department stores and a major pharmacy.\n\nReview 46:\nLet me tell you fellow travelers, this is the best hotel I have ever stayed at. My family was thoroughly pleased with everything. From the moment we parked the car in the grand entrance to the hotel to the time we left we were pampered. The entire staff is remarkably polite and extremely attentive to every need. I mean every single need. Whatever you need they will accommodate you. You can't beat the 24 hour room service with five star foods at a reasonable cost. I have stayed at five star luxury resorts like this before, but this hotel is off the charts. This place is great for the whole family. Daniel the Security official at the hotel was amazing. He printed out directions and a whole itinerary for us without hesitation. Thanks Daniel for making us feel at home and for your gracious demeanor. We had a great time at Balboa Park, were glad you suggested it. We took the kids to the museums and they loved it. Thank you to all US Grant staff. Please go see for yourself and bring the kids. Very kid friendly.\n\nReview 47:\nWe stayed at the US Grant for 1 night and it was wonderful. The staff was helpful and friendly. The hotel is beautifully decorated. It is also walking distance to the Gas Lamp District with plenty of restuarant. I would stay here again.\n\nReview 48:\nI was looking forward to coming to this hotel and having a restful time away from work. I thought that would include getting a good night sleep. After checking into the hotel at 3 am my time i was awakening with a truck driving by shaking my room and nosiy at 6. With a National Registar hotels I am hoping to be moved to a quieter room . I will keep you posted.\n\nReview 49:\nWe stayed at Grant for 3 days. It is no 5 star hotel. The big positive was the location superb, right in the middle of downtown. However, we were there on 24 - 27th december. There were no restaurants open on 24th and 25th, despite being in downtown. The hotel restaurant was prebooked for a party, so no admissions. That was a pain, we had to walk around more than an hour to find an open restaurant. The house keeping was good. The room and the bathroom was dim lit, this was a pain. They charged $11 for the wifi in the room, however, they had complementary wifi in the lobby. They had a high end wine bottle for sale in the room for $4200!\n\nReview 50:\nWe decided to stay locally for my birthday so we decided on the US Grant. We are SPG Platinum members and got upgraded to a suite so it was definitely a nice plus. The suite was somewhat cozy so I wonder how a regular room may look like. Also we were afraid to pull up our window shades because our outside view was straight into someone else's room or bathroom. Overall, the room was lovely and we got a good rate for it but I think I would prefer to stay outside of downtown San Diego for a more spacious room with sunlight. If I had to stay in downtown for a convention, I would probably shop around because there's plenty of other hotels with good ratings to try.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29237, "query_start_index": 29239, "query_end_index": 29239, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 311, 1331, 1776, 2758, 3068, 3219, 4079, 4611, 5261, 6257, 6501, 6769, 6912, 8057, 9061, 9745, 10369, 10450, 10781, 11429, 11993, 13083, 13450, 14137, 14350, 14731, 15367, 16166, 16921, 17861, 18387, 19129, 19413, 20108, 20589, 21416, 21848, 22396, 22739, 23693, 23785, 24192, 24667, 25133, 26246, 27279, 27528, 27903, 28559]}
{"id": "219633", "pid": "219633", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I stayed at the Riu Palace Sept/Oct for 2 weeks and we are already planning to go back next year. This hotel was excellent in all ways from the moment you stepped through the door. Every single member of staff made you feel welcome and went out of their way to make your holiday the best! We picked this hotel by reading reviews on trip advisor, and it seemed the best, but far exceeded our expectations. The rooms are very spacious and we were lucky enough to get a room facing the swimming pool, with a fantastic view of the ocean. The beach was great, and we would make one small suggestion that there are some parasols or cabanas for shade on the beach. All the restaurants were excellent, and the staff both in the restaurants and the bars were extremely friendly. Anyone considering this hotel for a holiday won't be disappointed, and we cannot wait for our next visit!\n\nReview 2:\nAnybody staying at the Riu Palace Mexico will not be disappointed! The resort is beautiful and the staff was extremely accommodating. We stayed in a junior suite that was very spacious and always kept clean. The staff was friendly and went out of their way to be helpful. We were there for a wedding and I have never had more fun!! We can't wait to go back! !\n\nReview 3:\nOK I feel that I have to say I don't understand all the negative feedback this hotel has received. We stayed at the Palace Mexico for 2 weeks starting the end of October. As far as we are concerned it was fantastic, rooms, grounds, beach, sea, buffet etc, etc. The staff were very helpfull and only ever wanted to help you. If you are considering a holiday here then go for it.\n\nReview 4:\nApril vacation 2003. This was our fourth trip to Playa del Carmen but our first at the Riu Palace. I had always wanted to stay here but didn't make it...it was worth the wait. Traveled with two children ages 15 and 12 and they loved the Riu the best too. Clean, spacious (we had a suite! ), food and service were impeccable. Truly the best aspect were the people. They are warm, wonderful and accomodating. In the years we have been coming to Mexico I cannot say enough about the people. Any hotel in the playa area is lovely and you will have a great time but the RIU IS THE ULTIMATE! Deborah\n\nReview 5:\nMy husband and I stayed at the Riu Palace Mexico 11/12-11/19 2011. I had always wanted to try a RIU property. We've stayed at some of the other chains before and been quite happy. The service here is top notch they anticipate your next need even before you do!! I chose this because of the beach and was not disappointed, it is beautiful. The food was very good, no complaints. We ate at the buffet every night but one. The place is spotless I have never seen a place cleaned daily as thoroughly as they do. The staff there is wonderful. The only complaints I would have would be the beds they are not comfortable and they should invest in new ones. Also,you have a key to open your door instead of a card key and you kind of have to play around with it. Minor things in my opinion, go and have a great time. We would definitely return here.\n\nReview 6:\nIf you're looking for a nice beach, go elsewhere. We went recently and this beach is almost non-existent. Not able to stroll on the beach. Also, they can't seem to keep the mosquitos out many rooms. If you still wind up booking, ask for the quiet side if you get a garden view, because an adjacent hotel plays loud, bass heavy music until 2am.\n\nReview 7:\nthis resort is not a 5 star. we have been to this area 3 other times. The food is poor to average. Plenty of food but the hot foods were very dry and tasteless. Both of us got sick on the 3rd and 5th day of our stay. We are still trying to figure out what could have caused it. I would reccomend immodium. the rooms were spacious but 2 double beds put together. we were told they had king size beds. the rooms looked clean but the floors were always damp. I walked with white socks and they were very dirty by the 3 day. (in the room) Bathrooms had a bad odor from the drains. Beach was ok for what they have had. Water was very rough most of the time we were there. Plenty of chairs. Grounds were kept up very nice. Would we go back? No. Entertainment was average. If you want to go where the people are friendly and want to have fun this is not the place. For us it was more for the sophisticated.\n\nReview 8:\nI have travelled lots, and been to other AI's in Mexico (see other reviews if you want to check it out) ... here is my honest review: Positives: Beach is nice - white sand and LOTS of it. Staff is friendly Location - close to Playa Negatives: Food gets old fast! We ate in town a few times to mix it up. I am a foodie granted, but seriously, this was NOT good. Non foodies in our group were complaining by day two! Rooms are dated. Bed! It is two beds pushed together, even in upgraded suites. Upgraded suites are nothing special. Starting to show it's age. Pool is nothing great, I have seen MUCH MUCH better. Shows were not good (Micheal Jackson as the only decent one) Room Service menu was terrible! Gross! A/C did not work in some of the group's rooms. Would I go back? Definitely not. For the price, there are much, MUCH better places to stay. Personally I would not call this a 5 star.\n\nReview 9:\nOur whole stay at the resort was awesome...there were a few glitches but overall the stay was great...the staff is excellent...Santos at the pool bar is great. ...the young lady with dinner reservations was great...everybody at the front desk was great. ...my only dislike is the long pants policy...I'm not one for long pants on vacation, but at the special restaurants it's a must or they won't let you in. I got sent bact to my room twice because my clothes wasnt acceptable.....And why can't they put wifi in the rooms, not the lobby only....other than that it was great....!\n\nReview 10:\nI recently stayed at the Riu Palace Mexico and was very disappointed. There were a number of bugs in my room that were only addressed with a can of bug spray, no offer to move to a different room or anything, just bug spray The food is alright if you have a stomach of steel that can handle anything. Do not do the outside massage of you decide to stay there, not worth stripping down in front of strangers to then have to listen to them all on the beach while you are trying to relax. The outside massage is not in a clam relaxing setting instead its right on top of all the guest yelling out for drinks and sun block. Before booking my trip I went on Trip Advisor and read all the positive reviews and was excited about the all inclusive resort. Upon arriving at the Riu I was overcome with a stench that lingered with me throughout my short visit and then back home on all my cloths in my luggage.\n\nReview 11:\nWe had a great time at the Riu Palace. The people who work there where very polite and helpful. Our Rep gave us plenty of information on tours and prices. The room size and view were great. I can go on and on about this destination. I also had the time to play a round of golf directly across the street. The service at the course was great also. One of the best things about Playa del Carmen is that it has a great town if you like to go out. We where able to go to clubs, shopping, and other thing off the ground of the resort. While we where in town we felt very safe. And if you want true Mexican food, you can get it in town.\n\nReview 12:\nAfter this hotel was recommended by a travel agent and reading all the wonderful reviews on the internet we decided to honeymoon at Riu Palace in March. The hotel lives up to its rave reviews. The hotel and beach were beautiful! The food was great and plentiful! The staff was very friendly. We would definitely go back for a future anniversary.\n\nReview 13:\nWe were at the Riu Palace Mexico from 4/19-4/26. It was outstanding. The resort was beautiful, the people were wonderful, the room was clean, the food was great... We cannot say enough good about it. The beach was beautiful, before it started erroding. The staff has worked very hard to keep it an inviting and pleasant place to be. We took two tours through Apple. The first was to Chichen Itza and the other was all day snorkeling with Jesus. Both tours were great. We enjoyed them very much and we felt like the tour guides did their absolute best to take care of us and provide us with great experiences.\n\nReview 14:\nwe stayed at the palace from nov 26 to dec 3. the rooms are great ,good food , outstanding service . the problem is the beach . some reviews said the beach was eroded but no one mentionned the incredible number of sharp rocks sticking out in the water. we had a party of 8 adults. the first day 3 of us got some pretty serious scratches on our legs and knees . the second day we tried real hard to find a decent place to get into the ocean without these sharp rocks. we even tried the beach on the riu playacar side with the same result. so we ended up staying at the pool for the rest of the week. this was my third and last stay at this hotel .\n\nReview 15:\nThis is an all-inclusive hotel. If you are below 50, this might not be a good choice as most people are with families or older crowd. About service: Every time they cleaned our room, all our things were moved around the room, even drawers were checked. We had to look for stuff after each \u201ccleaning\u201d. Bed sheets were wet all the time. It is humid in this palce, but at least fresh sheets should be dry! Some freshly changed towels were not clean! On the last day, right before our departure, our room was \u201ctidied up\u201d and iPod and Camera were stolen. We did not have hot water for two evenings. I understand that sometimes there are issues and things get broken. But we tried to reach out reception by phone several times to find out what is going on. No answer! And that was unacceptable!\n\nReview 16:\nFrom the minute we arrived we were blown away by the service and friendly attitude of the staff. Our room was immaculate with the biggest bed I have ever seen. The restaurants were great we especially liked the Brazillian themed restaurant. The beaches are beautiful with crystal clear waters and plenty to do. Elena in the lobby bar and Elmer and Fransisco In the buffet restaurant we great. Anyone who finds something to complain about here is overly critical and needs to travel in Europe where attitudes to tourists really are appalling the Mexicans should run training schemes for European Hoteliers.\n\nReview 17:\nJust returned from a week-long stay. The rooms are very dated. The beds are not very appealing - sort of look like boxes with blanket thrown over them. No problems with the maid service, bartender or waitresses. The problem was with the front desk. These folks would not bend a finger to help you in any way at all. I have never experienced this problem with any other hotel in Mexico. This is such a huge resort - you are just a number - no personal service whatsoever. Food was average - i hated the whole \"reservation\" thing. Guys - be sure to take long pants - you MUST have long pants on to eat dinner here! What a pain!\n\nReview 18:\nI must say my wife and I were delighted with our recent stay at this resort! Everything from the pool and beach areas to the restaurants was great! All of our meals were very tasty and well prepared. We would not hesitate to return to this resort are try our some of the other Riu resorts!\n\nReview 19:\njust returned from Riu Palace Mexico, rooms spacious, staff wonderful nothing was to much trouble, I would go back in a tick, thanks for a great time.\n\nReview 20:\nWe stayed at the Riu Palace as we always choose the Riu. We like the layout and the service is always good. However our last visit took a really bad turn. One evening we were enjoying ourselves at the Lobby Bar and one of the bartenders from the pool bar decided to join us. We (me and my fiance) had met him earlier in the day. He was very friendly however he started to become a little annoying. He reached out and grabbed my breast....i was totally embarassed. My friends told him it was time to leave. We reported this to the hotel management who questioned me like i was some kind of bad person. Fortunately we had witnesses sitting with us during the questioning. The manager wasnt understanding at all. It really made me feel ackward and i didnt enjoy the rest of my stay. Please be careful with the bar staff, as my experience was not very pleasant. I still feel disgusted with what happened. Its hard to beleive this happened, we will never return to another Riu!\n\nReview 21:\nAlthough the structures are fairly new the hotel does not offer any of characters Mexico is famous for. The property and its management fails to inform guests ahead of time that there is currently no beach. The beach was taken out by a tropical depression sometimes in October 2007. It is a major disappointment flying in for a family vacation just to find out that the beach is washed out. The pool was too cold for kids. After bringing this to the managements attention we were told \"to leave\" and \"that they are not interested in complaining guests\". We had to rent a car and drive over 1 hour (one way) each day to Tulum to find a great beach. Service and food is mediocre, property is overpriced!\n\nReview 22:\nWe did not enjoy our stay at the Rui Palace Mexico. We did not get the rooms we were told were reserved for us. Upon arrivial at the resort it took over 45 minutes to get checked in, although our travel agent had already made our arrangements. we found our room to be substandard at best. Our veiw was of the back of the kitchen facilities. We had rodents and spiders in our rooms and had two double beds pushed together. We were unable to book any of the a la cart resturaunts because of excursions we had booked, we were unable to line up every morning to place a reservation. It took twelve hours for the front desk to send someone to fix our plugged toilet. the food was usually cold and breakfast consisted of leftovers from the night before. The pool is very small and cold. The beach itself was always crowded because the other Rui Resorts shared the same beach. The only thing we did enjoy was how close the resort was to town, and most of the staff was friendly. We would not choose to re-visit this resort.\n\nReview 23:\nwe were just SO happy that everything was as fantastic as they promise on the website that we have to give the RIU PALACE, PLAYA DEL CARMEN all the stars! it's even much BIGGER than it seems in the photos and when we made a request for a room with a plaza view we were given it the very next day. try the MOJITOES!\n\nReview 24:\nI would like to preface this review by saying that my wife and I take about five to six vacations per year. We have stayed at many of the resorts in this general vecinity and have been realitively pleased with most of them and very impressed with one. Needless to say, it was not Riu Palace. The resort itself is immaculate. The grounds are maintained exceptionally well. This, however does not make up for the atrocious service that we received from the general manager, Maria Jose Rincon. We approached her with the simplest request and instead of helping to meet our needs, she insulted us and treated us in a manner that was absolutely appauling. We contacted our travel agent the following morning and promptly made arrangements to move to another resort. I would not recommend this resort to anyone who expects a level of service that one deserves while vactioning.\n\nReview 25:\nIt is our first trip to Mexico and first stay in Riu hotel. It says on various websites that this hotel is 5+ star. There is no doubt that this is a very nice hotel, but if you expect a 5 star hotel, you might be a little bit disappointed. The rating for this hotel is actually 4 diamonds, not a 5+ star hotel. Diamonds and star ratings are different standard but they should be about the same level. TripAdvisor list it as a 4 star, I think this is about right. Over all, the service is great. Hotel is clean. Beach is big and beautiful. We had a great time there.\n\nReview 26:\nOne week in December at this hotel and location was not enough, although if we would have stay any longer we would have turned into gluttons. The hotel is situated on a 30 minute walk to the town of Playa del Carmen that has a large variety of shopping, restaurants, bars and attractions for everyone. There are also some large chain stores like Mega (from Mexico), Wal-Mart and Sam\u2019s Club. I personally like to shop and eat were the locals go. The beach and the grounds at the hotel were great. The Krystal restaurant (Fusion cuisine) and the Steak house were worth going, the Brazilian Rodizio we were not impressed although it was just ok. My best compliments are to the Mexican workers that with their hard work and disposition provide 100% results, to make our stay at the hotel and the vacation a pleasure.\n\nReview 27:\nI wish someone had warned me before I picked this place for our honeymoon. The hotel itself is very pretty, but has possibly the WORST rooms I've ever stayed in, not exaggerating, and they moved us twice. I have NEVER slept on a harder mattress in my life. (Imagine the fake beds in a dept. store.) The rooms couldn't have been more humid either. The all-inclusive meals are terrible as well. I think it's the first time I lost weight on a vacation. You have been WARNED! I seriously don't understand all the good reviews...\n\nReview 28:\nI was reading some of the reviews and felt that I needed to comment. My boyfriend and I stayed at the Riu Palace Mexico in October of 2005 during Hurricane Wilma. We arrived the weekend before the hurricane hit and the hotel and grounds were beautiful and clean. The hotel suffered minimal visible damage (in comparison to Cancun), mostly water damage. However, there was a lot of work to be done in order to have the hotel up and running normally. The staff worked day and night to restore the hotel to normal. I have never witnessed such hard work and dedication in my life. They went out of their way to try to maintain some sort of normalcy during our vacation. I imagine some of the musty smells may still be a result of the flooded rooms - as well as just the nature of tropical weather. The buffets weren't spectacular, but you are definitely able to get a good meal. I can not say enough about the customer service offered at this hotel.\n\nReview 29:\neverything about this place was beautiful except the weather and teh beach...and these two are the reason why I go away! I was very disappointed in the beach and weather.\n\nReview 30:\nRiu palace was absolutely amazing! We went for my grandparent's 50th wedding anniversary. There were 24 of us and we all loved it. The food was decent. The buffet (don julian) was the best by far, but it's worth trying the other restaurants. Room service is nice, but typical not the best food. The beach and pool were lovely. The staff was amazingly friendly and provided excellent service! There really isn't much to complain about. Everyone was helpful. We booked through Apple Tours and they rock too! Also scuba diving and the massages are fantastic!\n\nReview 31:\nStayed at the RIU Palace Mexico the first week in March. This is our 5th RIU stay and we were not disappointed or suprised. Food was good, beach set-up was perfect with the palm trees and service was excellent. As others have said, rooms do show some signs of age, but are super clean. The crowd was very low key. One complaint, it is hard to get a margarita that wont burn a hole through your stomach with all the sour mix. I kept ordering tequilla, orange liquor and lime juice while at the tables in the concourse area and I would get these floresent green sour mix margaritas.... Best to go to the theater bar before dinner when the bartender has time to make a real mexican margarita. I would definitely pay choose the Palace over the other local RIU hotels... it is worth the $200 per week.\n\nReview 32:\nMy husband and I (age 34 & 36) and another couple (age 43 & 48) stayed @ the Riu Palace 2/7-2/11. It was nice but definitely not a 5 star hotel. 1. Food was okay. I would not recommend the 2 restaurants that you had to stand in line @ 7:00 a.m. to make dinner reservations for. Don Julio (Buffet) was the best restaurant there. 2. Room was nice, but the walls are very thin so you can pretty much hear everything around you (ask to stay on the top floor). 3. Service was great. We tip $2/day for maid & $2/each time we dine. 4. Pool was very pretty, but did not have ledge in pool for loungers (where you can lay in the pool when it's hot). 5. Beach was BEAUTIFUL!!!! But it was very crowded!!! !\n\nReview 33:\nMy husband and I booked a week trip there for our friend's wedding. Unfortunately, we were very dissatisfied with the Riu Palace. The A/C was down for more than half of the time we were there so the hotel was burning hot. The room service served all their food cold including nachos and their response was that's how nachos are supposed to be served--cold. Who's ever heard of that? Anyway, the power went out a few times which made me wonder how they kept the food they served fresh. And the list goes on and on. When we complained about the A/C, their response was \"how do you think we feel?\" It was just terrible, terrible service and never again will we go back!\n\nReview 34:\nImpressive property with Mexican tint. Friendly staff (I liked the population in general). Christmas decoration was fabulous throughout the property, inside an outside. Every night there was a live performance. Amazing long park. Very nice pools where you also can get a diving lesson. Issues: beach was washed away and rather narrow. Bathroom (namely bath in a niche) quite dark. All-in buffet is a separate story. It is 1001 night to say at least. Plenty of everything, for any taste, huge area, themes every night. Lobsters, anything - you name it! Vegetables and fruit cut in beautiful slices or even whole sculptures. Feels like it's your wedding. Delicious food so beautifully prepared. I have a whimsy stomach, but not a single problem with food there. Really great value for your money. We definitely want to get back to RIU Palace sometime again :)\n\nReview 35:\nMy 6th year in a row celebrating Thanksgiving at the Riu Palace Mexico and after reading the past few reviews, I absolutely could not take it any longer - For those of you that are complaining about the beach erosion - that is what would be called \"Mother Natrure\" - there was nothing that anyone could have done about it - apparantly it doesn't happen in your seaside communities wherever you have come from. The hotel was not responsible for it and they are trying deal with - I have been to this hotel the last 6 years in a row and unfortunately \"Mother Nature\" took her vacation there as well..............so as a frequent guest of the hotel by all means those of you that promise not to come back to this hotel......I Thank you from the bottom of my heart! As for the Riu staff - again, the best in the business. The food just keeps getting better year after year. Cleaning staff, undeniably the best, the place is spotless! Highly recommend this hotel!\n\nReview 36:\nMy girlfriends and I, there were six of us total, went the first weekk of April. To call this a five star hotel is absurd. Two out of the three rooms we had smelled like mildew. Dinner is at scheduled seating times and in order to get them get up early and be prepared to stand in line. One night we had reservations at sir edwards and they were very, very slow (and that we didnt mind to much) but it was when we asked for coffee after dinner they told us they ran out and we needed to go beacause the next seating was about to arrive. Not to mention only beer and wine for dinner no cocktails. I felt there were too many time restrictions and or windows in which you had to eat. You didnt eat when you wanted but when they wanted. The place was very clean, the staff was very nice and it was beautiful. Would I go back? NO! My girlfriends and I are all in our early thirties with 16 children between us.\n\nReview 37:\ncould not fault this place, my 1st time here. Already booked for next year, from reception to Nando in the pool bar to Max at the scuba centre, amazing.\n\nReview 38:\nThis is the second time I've vacationed at this resort. The location is excellent if you are looking for a mix of all-inclusive beach vacation and a bit of city fun in Playa del Carmen. The place is immaculately clean and the food is above average compared to other 5 star resorts. The rooms and some common areas need to be refreshed and it seems as if they are renovating room by room. It is only a 30 minute walk through the gated Playacar community to the centre of Playa del Carmen with great restaurants and night life. It's only a 30 minute walk along the beach to the public beaches in Playa del Carmen which are great for people watching. I will definitely return and would recommend this resort to family and friends.\n\nReview 39:\nThis was my third trip to the Riu Palace Mexico. I and everyone I went with absolutely loved the resort and Playa del Carmen, as usual. No complaints!\n\nReview 40:\nThis hotel was great. I loved the location and the resort itself was beautiful. The staff are very friendly and I enjoyed talking to them. The restaurants were all great, I loved the fact that you had choices, the specialty restaurants were great but the buffett was just as great. I had a massage on the beach and fell asleep on the table. It was such a relaxing place. I would recommend this to anyone who wants to enjoy mexico and relax. It is not a party hotel, if you want that go across the street to the Club Riu Tequilla. I can't wait to go back.\n\nReview 41:\nStayed at the Riu Palace Mexico, and was very impressed with the resort. Cleanliness of facility is top notch, from early morning , cleaning tiles to turn down in the evening.Buffets are the best you will find with cooked to order omletes and fruit juices that are amazing, to salmon and great wines... Try to get a top floor superior room, as this will face the courtyard, not the back of the resort. it is worth a few more $$. Service was attentive and friendly. Since Europeans stay for at least two weeks, they seem to cater to those with little amenities like warm milk for their tea.Entertainment was good and changed every evening. Authentic crafts and items were available one evening for sale..Beach is one of the best, and my husband and I truly enjoyed our stay.\n\nReview 42:\nChanging \u00a3Sterling into $Pesos was no problem at all but at the end of the holiday (which was brilliant, I should add) there was NO facility at the hotel for changing $Pesos back into \u00a3Sterling - they just DID NOT WANT TO KNOW !!!! We were told to change it at the airport - and these are rip-off joints anyway ! Black mark for the Riu Palace Mexico in this respect but full marks in everything else....\n\nReview 43:\nStay somewhere else. Somewhere newer. If you have ever traveled to nice places, pick another spot. The people are very, very nice. I agree with that. The rooms smell horrible. There are two separate beds pushed together to form a king. The shower area is dark and cramped. The air barely works. Little bugs flying around the room. You won't sleep well. The drinks are in old cafeteria cups. Everything, and I mean everything on the room service menu was unedible. We were so bummed when we saw the other newer resorts on the way back to the airport. European smokers everywhere. Great location. 5th avenue is amazing. Go there to eat. My advice, stay at a different place and pay for your own meals. You won't eat the food after day 2 anyway. Anyone who says that the food is good has obviously never been anywhere nice. Just because you can shovel massive amounts of food in your pie-hole, doesn't mean its any good.\n\nReview 44:\nJust returned from one of the best holidays ever.....the Riu Palace Mexico has it all - great service, great food, and the best beach ever! I would highly recommend this resort - even the specialty restaurants that we ate in were amazing - we ate at Krystal, the Japanese restaurant and the South American - all were great. My new favourite drink is the caipirina! Immaculate room topped everything off. Even Starbucks is only 200m away, if you need a good strong coffee to get you going. Walked the beach to Playa del Carmen every day - 60 minutes round trip. Thanks Riu Palace!\n\nReview 45:\nResort still offers great service. If fact when we check in they stated they would have better rooms for us the next day if we would switch which we did. Food is wonderful in the ala cartes. They resort is starting to show it age but they are doing painting eveyday to fix it up. Easy to find a chiar on the beach. They walked around eveyday at the beach giving away drinks both with and without booze. Still quiet at night but only a 25 to 30 minute walk into Playa. Resort is cleaned eveyday inculding the beach.\n\nReview 46:\nPros...Great service. Great Beach. Pool area is nice but a little small, but not overcrowded as most seem to prefer the beach. Food was very good. Room was very nice. Lobby/bar is air-conditioned. Cons... The king is bed is two full beds pushed together. One bed was really bad, so we slept on the other (it was marginal at best). Rooms get a little warm at night. Drinks are very weak, (but easy to overcome as I asked for a shot of tequila and a margarita, then poured the shot in the margarita). Much older crowd (we are in early and mid 30's) and the resort aligns with the demographic (but this makes for a relaxing stay). Very pleased overall. Would go back. Would reccomend to a friend.\n\nReview 47:\nWe went on our honeymoon to this hotel (aged 35 and 33) in May 2004. We were not disappointed - it was just fantastic. The hotel itself was immaculate; the food was outstanding - so much variety and so fresh. (I have come back home about 1/2 stone heavier!!). The grounds were beautiful, the sea and pool were not overly busy (you could always get a lounger), and the service received from all the staff was excellent. We did nothing for two whole weeks but sunbathe and eat!! But that was our choice - there were lots of things you could have done but we just loved lazying around in the beautiful surroundings. Highly recommended.\n\nReview 48:\nA fantastic stay at this Hotel, Staff could not be more helpful. Always friendly and polite. No problemn getting a table for 6 for Lunch and dinner. Would have no hesitation recommending this Hotel.Feeling unwell on the last morning we were allowed stay in our room until pick up at 14.00.\n\nReview 49:\nFirst time to an 'all inclusive' hotel the whole experience was just amazing. Will definitely return.\n\nReview 50:\nMy wife and I went to RIU Palace Mexico in December of 2011. Our experience was HORRIBLE! The staff was rude, the food was subpar and to top it off we had a hotel staff member burst into our room in the middle of the night claiming he was security. We transferred hotels the next day. We both feared for our safety here and could not believe how horribly managed the place was. The mini bar was not stocked, the king bed was two double beds pushed together made seperately, the tv didn't work, the air conditioning didn't work and the beach was a PUBLIC beach, not private. We were offered coke and weed within 10 minutes of being there. The RIU Palace Mexico is a COMPLETE disaster. Whatever you do, DO NOT stay here! Spend the extra money to go to a better resort. The RIU is unsafe, dirty, horrible customer service and a terrible experience. The hotel manager Katy Black was SUPER RUDE. DO NOT STAY HERE!! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31892, "query_start_index": 31894, "query_end_index": 31894, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 1078, 1449, 1838, 2443, 3296, 3651, 4562, 5466, 6057, 6970, 7613, 7971, 8592, 9251, 10052, 10670, 11308, 11610, 11773, 12758, 13472, 14501, 14828, 15712, 16290, 17115, 17652, 18610, 18793, 19361, 20170, 20879, 21558, 22428, 23399, 24317, 24482, 25222, 25385, 25952, 26738, 27154, 28084, 28676, 29203, 29909, 30554, 30856, 30970]}
{"id": "109413", "pid": "109413", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLoved staying in the Magnolia Dallas. Check in was a breeze. The bed was extremely comfortable and the linens were so lovely and soft. My husband and I looked forward to milk and cookies every night! What a treat! If we ever return to Dallas would not hesitate to stay here again.\n\nReview 2:\nThis downtown hotel is exactly what is advertised. A beautiful, unique, boutique place to rest, relax and still be in the middle of the Arts, Fine dining and Excellent shopping. Don't pass this one up for a few dollars \"saved\" because the experience is worth much more!! The staff is friendly, and professional. The extras of cookies and milk at night,, an aperitif before dinner out and the breakfast the morning after are all anyone could wish. Each time we stay gets better and better. Try it, you'll love it!! SC\n\nReview 3:\nThe hotel is lovely and was in close proximity to my business appointments. The breakfast buffet was wonderful and convenient. I had a great deal of luggage to deal with due to my business dealings, and the valet staff helped me manage that very well. Also, we used the shuttle service, and this was essential to getting to my business appointment on time and with all of my stuff. I would definitely recommend the Magnolia!\n\nReview 4:\nBuyer be ware. Had a bachlor party there. Collected funds from attendees, Paid for 1/2 of the bill in cash, and put 1/2 on my credit card. The front desk pocketed the cash, and charged cash amount on the credit card a month later.\n\nReview 5:\nLarge, modern rooms. Comfy bed. Free local transportation. Free breakfast. Free happy hour drinks. Free cookies and milk @ bedtime. Attentive service. Downtown location. Great hotel.\n\nReview 6:\nCheck in took a long time even though I was the second person in line. Only one person was working the desk and my reservation was messed up when they finally got it pulled up. While at the hotel, the elevators were continually out of order. It would take up to 20 minutes to get an elevator. The breakfast buffet and nightly reception were very crowded and it was difficult to find somewhere to sit. Had stand arond one evening as no seawts were available. I must say the nightly cookies and milk were great. Valet parking was very inconvenient and it took an exceptionally long time to get your car. The complimentary shuttle was fully booked every evening so did not realy get to venture out.\n\nReview 7:\nStayed overnight to attend a wedding in town. Beautiful hotel! Love the historic nature of it! Location is great - nestled right in the heart of historic downtown and close to the arts district. Breakfast buffet was very good! We really had a great time!\n\nReview 8:\nThis hotel is in the heart of Dallas. It definitely has a lot of charm. We went for a weekend getaway, and it was great to actually see the place. The hotel architecture and structure is truly inspiring, but the decor is a little HD Expo. But it had coiffered ceilings, the Pegasus, and 5 working elevators from 1901. The bathrooms are minimalist with almost medium hot water, the drainstop did not work, so I had to rush through my bath while the water trickled out! And the phone was a pain and there was a charge to make local calls. But absolutely loved seeing the place.\n\nReview 9:\nThis was truly an excellent hotel--I travel a lot and have never experienced anything like it! The way they have preserved the feel of an elegant grand hotel--from the service to the amenities to the creaky elevators--really is amazing and makes for a wonderful experience. In spite of being so old and elegant it felt haunted (but in a good way), the modern furniture, HUGE tub, amazing bed, comfy robes, excellent lounge area and bar, and free wireless will bring joy and refreshment to even the most jaded traveler. Much gratitude!\n\nReview 10:\nTerrific stay at the Magnolia recently. Lovely old office building, very sympathetically converted to a hotel. Staff and everyone very friendly. Large rooms and very comfy beds, they even changed the bed linen daily! Despite an unusual (for October)93 degrees the room remained cool without the need for the aircon. Hotel in a good position, you could walk to JFK sites, Reunion Tower and West End etc. easily. DART public transport was a joy - clean, efficient and very inexpensive (by UK standards). Comp. breakfast was a good selection, pastries, cereals, muffins, bagels, yogurt and fresh fruit but the real treat were the wonderful milk and cookies at night! I'd highly recommend both the Magnolia and Dallas.\n\nReview 11:\nWe had a very good stay at this hotel. The included breakfast was excellent, as was the complimentary in-town shuttle service provided by the hotel. The room was nice, but felt random in terms of the finishings. We lucked out with a large corner room, but saw others that were not as spacious. The bar also had very odd hours, which I was strange for a city hotel.\n\nReview 12:\nChecked other hotels in the area (downtown) where we needed to stay, it's more reasonable even with the Valet Parking (no choice). Very clean, well kept, lots of staff. Breakfast has lots of choices from cereal to different types of eggs. My husband really enjoyed the complimentary beer in late afternoon, he shared our tickets with a friend who was also in town. I LOVED the choice of cookies and milk in the evening. Also, out the back entrance is a sweet little park where you can sit & watch the birds or people watch. A CVS drug store if close plus lots of places to eat. I would recommend this hotel to anyone staying in Dallas. Our friend stayed there at least one week each month for the past year, because of business. That says it all. Highly recommend!\n\nReview 13:\nI stayed in this hotel for four nights and I couldn't wait to get out of it. There was no atmosphere or buzz around the place. The rooms were dark and painted in dull dreary colours and the furnishings had no hint of colour either. I was on a very high floor and you would never see any other guests around the corridors. To be honest it was really creepy and eerie. I also found the receptionists unhelpful. When I asked how to get to the big shopping centre I was told I would have to get a taxi which would be expensive, when in fact two streets over I could get the train for a few dollars that would take me there. I only found out this by accident while chatting to a chauffeur outside the hotel. There isn't much to do in Dallas unless you have a car. On my experience I would not recommend it to anyone the photos are very deceiving.\n\nReview 14:\nGreat prices, locations, amenities. Here's the thing, I'm not a negative person, and I stayed here once before and had one of the best expriences and ranted and raved about it. However, my last stay here really changed my mind about this place. Terrible customer service from tricking you to take \"upgrades with bigger rooms and a better view \" that are actually \"downgrades\" with broken toilets, no heat, and a view of the rockbeded roof. In addition, they have flashy Suburbans that they use in their shuttle system (free transportation around a certain radius of Downtown Dallas) but if it isn't \"far enough\", or they have other people waiting, they'll lie and tell you that \"the shuttles are down\" when in reality, there's one in the driveway, and another pulling in (literally as they speak those words) My first experience was a 4.5 out 5, and my last experience was a 1 out of 5, so I rounded out with a 2 (poor)\n\nReview 15:\nI have reserved rooms here 3 years in a row, however 2 of the 3 years the rooms reserved were not availiable. They did work very hard to make other arrangements for us, however why did I bother making a reservation? I would recommend this hotel, however not if there is a convention or event going on in town.\n\nReview 16:\nMy daughter's wedding was a breeze and it was a magical night not only for the happy couple but for the parents of the bride and groom as well. The venue was ideal and our guests had a great weekend in Dallas!\n\nReview 17:\nRented two rooms for 3 days each. Verbally requested that the rooms be in proximity to each other when I reserved a month+ in advance. They put us 3 floors apart which broke up our family. Upon check in and a plea for rooms on the same floor, got the attitude that \"we're full...it's the way it is, deal with it\". Two of three days, we had no hot water in the morning and went to important events not looking or felling our best. Rooms were nice and quiet, though.\n\nReview 18:\nBuilt in the early 1900s, this boutique hotel will charm you immediately. But ... If you're in a hurry, you'll likely grow weary of the antiquated elevators. Upper-level guests may at first feel lucky (as I did) to actually GET an elevator -- after a lengthy wait -- in the morning. But, consider this typical scenario: an overly crowded elevator stops on every ... single ... floor. You watch as the doors open, and disappointed/disbelieving guests look on hopelessly. I heard a few people say they grew so tired they walked 10 or more flights of stairs ... WITH their luggage. All the charm and friendly service in the world can't surmount the inconvenience of these woefully outdated elevators. The strangers I befriended on one lengthy ride all said they planned to stay elsewhere next time they're in town. Me, too.\n\nReview 19:\nWell, a great weekend and stay, until I valeted my car. Rude service from doorman and shuttle driver, then the worst happened. Young valet driver by the name of Mike did considerable damage to the clutch in my vehicle, and was apparent to all in the lobby who could smell the car when it pulled up. Now the hotel and valet company claim absolutely NO responsibility for the three thousand dollars of damage done to my car (Audi parts are NOT cheap).\n\nReview 20:\nBonus! We were able to use a TripAdvisor $20 food/drink coupon for the Magnolia to offset the $25 valet parking fee. The rooms are well sized, and the shower has enough room to swing a dead cat. A couple of the elevators were out of use, so waiting for one elevator was a bit lengthy as everyone was checking out on Sunday, as was the wait for the valet to retrieve cars. However, with free breakfast (french toast, potatoes, cereal, oatmeal, coffee, juice) , no complaints here. A Starbucks is conveniently located next door, and there is free Wifi in the rooms. Location is great, only about a mile from the American Airlines Center to see a Stars or Mavs game. Valet was very pleasant, even with the rush. We will likely return here.\n\nReview 21:\nDark rooms. Poor outlet planning. Confused staff...was the whirlpool being repaired or was it done? (never got an answer). Corporate rate higher than regular online rate. Room service order wrong...though what I got was delicious.\n\nReview 22:\nHorrible experience. The rooms are cramped & the shades were broken, so we woke up to the sun beating down on our faces. The room was fairly clean, but as far as the beds go, they were not that comfortable at all. I would definitely recommend a Sheraton if comfort is what you desire. The Magnloia is just too pricy and you're paying for the name & the history, not the quality.\n\nReview 23:\nWe got a great rate of 99.00 from the hotel's e-newsletter. Although the location was perfect for us to attend a play at the downtown theater, the hotel was less than 4 star. We stayed on the 23rd floor (rm 2321) where the ceiling was exposed we think for repairs on the heating and cooling system. There was a strong smell of paint also. Our room was a standard room, but it was really small. The bedding looked worn, the walls were stained, the furniture was dusty and the bathroom floor was not clean. There was hair on the blinds, the bathroom floor and in the bathtub. Our rooms thermostat we assume was broken because we were freezing the entire time. We asked for help with the thermostat and the front desk gave us instructions, but to no avail. The morning breakfast was sufficient, but being frozen and feeling like we were not clean left us feeling uncomfortable and dissatisfied.\n\nReview 24:\nBooking over the phone was a breeze. The reception with free drinks in the lobby was an awesome way to be greeted and we were surprised to find the free shuttle service by valet within 3-miles of the hotel, which we put to use. Great room, with modern decor in an older, architecturally interesting building, which breaks up the monotony that hotels can become. Breakfast was deelish, too.\n\nReview 25:\nFront desk staff were phenomenal; however the bartender, valet, and beds could use some work. Great location, pristine decor, and fine dining.\n\nReview 26:\nHad a really nice stay here. Great location to watch the Christmas Parade. Great food, great location.\n\nReview 27:\nA great restoration of a classic Dallas hotel. A historical feel with modern amenities.\n\nReview 28:\nCelebrated 2nd anniversary. Emailed in advance requesting high floor- they upgraded us to a Signature Suite. Fantastic room - clean and very large with a great view Kevin (front desk) was friendly and professional - recommended Iron Cactus next door - great food and drinks! We WILL be back! !\n\nReview 29:\nAs always, this hotel delivers. Spent the weekend here with girlfriends for a milestone birthday and had a fabulous time. Awesome rooms, great hospitality, bellboys did a great job packing our vehicle (to the brim) for the ride home. I love you, Magnolia!\n\nReview 30:\nOur stay was outstanding. The hotel staff are top notch. We always stay at the Magnolia when we are in Dallas.\n\nReview 31:\nExcellent value and service. Comfort and service always tops\n\nReview 32:\nWe booked this hotel based on ratings and virtual tour. We asked for high room, when we got there at 4:00PM we were told all the rooms with good views were already filled. We were put in a room above the 15th floor but it was next to the elevators and the noise from them was intolerable. We requested a quiet room and were moved to a lower floor, away from the elevator. This was close enough to the street that the street noise could now be heard. Being too tired to move again we gave up and stayed where we were. The noise finally died down and we were able to get some sleep. The bed at least was comfortable, and the sheets, although the fitted sheet was inside out, were clean. The continental breakfast didn't look good, eggs appeared under cooked and the sausage over cooked. We checked out sooner than expected.\n\nReview 33:\nI spent the weekend there at a friends wedding. The staff is pleasant and very helpful, with every question we had about the area restaurants and sites. A very accommadating hotel. We were able to decorate the 2nd floor where the reception was, and all the staff were helpful, the reception was beautiful, food was wonderful.\n\nReview 34:\nOne heck of a business trip. Could not sleep most of last night. Spent a lot of time scratching. By morning I had marks/ swellings all over my body and went to talk to the receptionist. She seemed like she did not Know what to do and tried to blame me for the problem. Contacted the manager and they switched my room. They were very apologetic, will not charge me for the emtire stay of the trip annd offered for me to go to the hospital. Have pictures of black things all over on the matress. Needless to stay will never be back here again. Will have to inform the corprate booking agent of the incident\n\nReview 35:\nRooms looked very worn. First suite we were given the sofa was stained, the pillows on the sofa and bed were stained. There were black hand prints on the wall.The floors in the bathroom & kitchen looked filthy. We requested another suite, and the second one was better...........but still looked very worn..........The hotel needs some serious upgrading, especially for the price! We will not stay at this hotel again!\n\nReview 36:\n1 elevator -- 26 floors -- unacceptable. 20 minutes plus for our friends to get their car from valet. Did you hire a funeral director to decorate the room? Rarely does one see such a grouping of tan, brown and olive drab. Perhaps light switches where you could reach them would be a good idea. 14 years of college between us and we couldn't manage just the bedside lamp on. Is only one person allowed to read in bed? The toilet ran on. 1 bartender 40 or so guests. That is a bad formula. There are choices -- there is no reason to choose your property. Sorry.\n\nReview 37:\nGreat trip and great hotel. In town with family for the Cubs vs. Rangers. Hotel close to 6th Floor Museum (Kennedy Assassination). Not a ton within walking distance (only complaint).\n\nReview 38:\nAnytime we are in the area we will stay at the Magnolia! It is a beautiful property that is staffed with excellent people! Can't wait until we stay again! Cookies are awesome!\n\nReview 39:\nThe best service ever. All staff members at The Magnolia Dallas were very accommodating. The best was the breakfast, cookies and milk reception and the happy hour. Thank you to the valet drivers who went above and beyond to help us. My group had a blast during our stay. We will be back again.\n\nReview 40:\nTerrible experience. We booked 11 rooms and requested double queens. Most of us were booked into single queens. It took over 1 hour for the front desk to get my sister with her 4 young grandchildren into the 3 rooms she had reserved. A family of 4 finally got into a room with one bed, a rollaway, and one had to sleep on the couch. Some of our double rooms remained a single and had a rollaway bed. So, if we had 4 in that room, the kids had to double up or sleep on the floor. The ice machine did not work on the 25th floor so you had to go to the basement. While I was there, I called and asked to speak to Jude...the Mgr on duty. He never called me back....at least he did not leave a message. I called Juan Morales on Monday at 1pm, the General Manager, and left a detailed message of my unpleasant experience. It is Friday and I have still not heard from him. The hotel is beautiful and for the most part comfortable; but the Reservations, Management, and Front Desk are horrible.\n\nReview 41:\nMy wife and I stay at this hotel once to twice a year, and will continue to be a repeat customer. This older historic hotel has all the luxury and benefits of a brand new 5 star hotel, but maintains some of its history too. From valet, to the Front Desk staff, to the room. Then down to the bar for a complimentary drink from an \"EXCELLENT\" bar staff, then out for supper. Later the evening the Hotel provides milk and cookies! Complimentary breakfast, or room service, your call. Nice exercise room, with an comfortable spa. I stay at a lot of contemporary hotels for business, and I really enjoy the Magnolia Hotel in Dallas for leisure.\n\nReview 42:\nA great hotel experience. Staff went out of way to help; amenities were some of the best I've ever experienced during business travel.\n\nReview 43:\nEveryone was very friendly and helpful. Loved the convenience to downtown shopping and restaurants.\n\nReview 44:\nArrived at the hotel at 330 pm, which was 24 hours after leaving my home in Melbourne Australia. Was told I couldn't check in because the system was down. 3 hours later was able to check in, but couldn't get into my room because the access card was coded invorrectly. Had to go back down to reception to be recoded. When I got into the room the hot water wasn't working....grh.... Other problems were the WiFi constantly went down, couldn't make calls from my room because the phone was broken - sat,yed for 4 days but was never fixed. Called down to Valet to organize for car to be brought out, but no one was there...WTF. no doubt I had a combination of bad luck, but with so many other hotels on offer I suggest best to chose another one.\n\nReview 45:\nReserved Suite months in advance ,no Beds was given Rollaway Bed, Restaurant had ONE repeat ONE waiter, meal took >2.5 hours. ONLY one elevator was Functional. Guests from the 23rd floor had to use the stairs going down. Another guest a ( Lady) her shower did not work. Bills were wrong ( Extra Charges ) that were contested & Removed for Several Guests. This was a Trip to DSC convention. SEVERAL guests had the same unplesant Experience.\n\nReview 46:\nI have enjoyed 8 years in staying in this hotel each summer and it is exceptional in every way: staff, food, rooms, valet, courtesy and friendliness galore - a must for everyone that comes to Dallas!\n\nReview 47:\nGreat stay. Would stay there again! Had a room on the 23rd floor with probably the best view of Dallas. Our floor was totally quiet, which was a surprise since we were staying in a hotel full of cheerleaders. The staff was absolutely the best. I had a problem with our bathroom sink. I called the front desk for assistance and they sent someone within 5 minutes. Again... I was on the 23rd floor. If I have the opportunity to visit Dallas again, there is no question I would stay at this hotel!\n\nReview 48:\nWe love to stay at the Magnolia. We love the breakfast and the cookies waiting when we get back in the evenings. The shuttle service is great if you want to venture out on the town at night.\n\nReview 49:\nThe Magnolia Hotel Dallas is a cozy boutique hotel. The only draw back is not having a full service restaurant. It worked well for us since our lunch was provided at our event.\n\nReview 50:\nGreat place to stay, great price, my son's wedding reception was held there and they did a superb job, Thanks to the hotel for such great hospitality and service.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 21667, "query_start_index": 21669, "query_end_index": 21669, "truncation_seperator": "... 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{"id": "153142", "pid": "153142", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFrom the beginning to the end, this hotel was an absolute disgrace. You will pay five star prices and get 3 star quality. The resort is dead, however the wait times to get anything done is like the hotel is fully occupied. In the time that we stayed we were moved twice due to noise and a room that had no power, when we finallz had a suitable room it had no hot water. We had to call for maintenance to fix it which meant we missed our dinner reservation. The next morning the hot water was not working again, so again we had to call for maintenance. The telephone also did not work. The hotel advertises a range of restaurants, however onlz two are open per night. We were also honeymooners and therefore told that we would get a lot of hiden extras, however all we received was a bottle of champagne in hot water. Not recommended.\n\nReview 2:\nI have procrastinated writing this review because I thought I was dreaming...The Royal Hideaway was with out a doubt an example top notch customer care. Margarite, our concierge was a dream..... setting up everything for us and making a fantastic recomendation for dinner reservations in Playa Del Carmen for a 50 yr BD celebration. We did not have a bad food experience and loved each venue. The beach errosion was noticable but we spent our time in the pool being waited on hand and foot! If you want elegance and pampering the Royal Hideaway should be on the top of your list.\n\nReview 3:\nThe perfect vacation for couples. The service, rooms, restaurants, and beaches were fantastic. If you can afford it, you definately get what you pay for. I don't think downtown playa del carmen is as great as people make it sound, but you really won't want to leave the resort anyway. I can't get over how good the food was. Everything I ate was perfect, and the included 24 hour room service was nice. There's really too much to say here, but just remember: everything good you hear about this place is true...\n\nReview 4:\nmy first trip to the Cancun area...enjoyed it more than expected but also was our first experience with the all inclusive concept...probably the reason I would not return...service and staff were exceptional but food quality was very very average and for us it's all about the food while traveling...location is fantastic, golf nearby...all up and all in it was an very good trip\n\nReview 5:\nThis hotel is fine, but don't be fooled by its \"Leading Hotels of the World\" membership. If you're used to the quality of other LHW, this will be a big let-down, especially in terms of service and friendliness. All-inclusive doesn't mean much if it's hard to get anything served to you. Food quality is, like the rest of the experience, fine to good, but far less than the price or billing would imply. Also: There are large black berms on the beach that resemble beached whales. Maybe this is just a seasonal thing, but it's sure not pretty.\n\nReview 6:\nWe spent a week over Christmas at the Ritz Carlton Cancun and then three nights at the Royal Hideaway. We were bitterly disappointed. The rooms are not ocean front, garden view and they smell like mold. We had a noisy generator outside of our room that made sitting on the balcony unpleasant. The food was terrible. Cold coffee and bad buffets. Formal dinners required reservations and they were fair at best. House wine is super cheap. The staff tries to be nice but we will definitely never return. It is not a five star resort in any any sense of the word. Also no attendants on the beach to help with chairs or the shade umbrellas.\n\nReview 7:\nI booked 3 days at what the guidelines explained to me was the finest 5 diamond award resort anywhere. our concierge was LUCA who was leaving for vacation on our arrival day. we had a great dinner and went to the show after . now it is about 10:30 or so and after a long travel day retired to our room... which was 3026.. not knowing we were put in the back yard of the RIU resort which was blasting the music so loud that i know ,no one could go to sleep. finally i dialed the operator to see if someone could help us with a room or stop the mess from next door . I was informed that the noise will usually slow down after midnight.. The next morning i made arrangements with the PARAISO DE LA BONITA RESORT to transfer us to their property and can only thank them enough for saving our vacation!!!! All i can tell you is don't stay in the villas on the right side of the compound... NO we did not get our money back for our other nights.\n\nReview 8:\nMy favorite things here: being able to walk a few steps to pull a catamaran or a sea kayak down to the shore, the brunch buffet, the tennis courts, the infinity pool overlooking the ocean, reading books, gin and tonics delivered poolside. You get a personal concierge per villa (about 10-15 rooms in a villa, I think) - but ours did not really do too much except book dinner each night (note - a must - book dinners every night as soon as you get there..they fill up fast). The food was tasty and there was enough variety to not leave the resort. There are a lot of other resorts in the same area - if you take a boat off the shore you can see all the development -- not as quiet as the off-the-beaten-path Tulum. But this resort was nice and quiet...and it ended up that I didn't mind what was around us.\n\nReview 9:\nUnfortunately, I have to give the Royal Hideway only a 'terrible' rating. Although the service at this resort is exceptional, it is hard to enjoy it when spending most of the vacation in the bathroom. We arrived Saturday and my ordeal started Sunday night right after dinner. The food up to that point was very nice but made me very ill. On Tuesday, we decided to call for a doctor who prescribed antibiotics and other medication to help me through the pain. Unfortunately, the resort made no attempt to apologize or pay for the costs I incurred. After a conversation with another American couple we learned that they had gotten sick too and knew of another couple that had the same problem. So, my recommendation would be to avoid this resort unless you consider it fun to spend your vacation in the bathroom.\n\nReview 10:\nWe had a wonderful experience with our Wedding at the Royal Hideaway. Grizelda was our Wedding Planner and from the start had everything organized. We had about 50 guests staying at the hotel for 4 nights. The night prior to our wedding we had a rehersal dinner with photographer and the videographer (who was there) and for our wedding ceremony and dinner the same. To be honest with you I cannot see how you could have had the problems you did. Perhaps there was a change in Wedding Planners. When we left we tipped all the staff and especially Grizelda for the exceptional job she did. Prior to booking her we also checked 3 past guest references just to ensure what we wanted could be provided by the hotel. I would reccommend the Royal Hideaway to any couple wanting to get married.\n\nReview 11:\nPros: Very nice beach. Nice rooms. Cons: Horrible food and very small portions. Reservations are required for dinner. Have to stand in line for breakfast. Formal wear is required in order to eat dinner (no shorts). When it rains outside, it rains inside the breakfast room. No umbrellas on the beach. Restaurant service is lacking. This hotel is too overpriced. There are much better hotels that are less expensive.\n\nReview 12:\nLimited number of guests mean limited dining options. Clean and great rooms--cleanest I have ever stayed in of all my trips to Mexico over many years--- but not what you are expecting from a five star resort. Our travel agent should have been told upfront of the limited way the resort was operating up-front. NO REAL BEACH. The pictures of the beach are before the hurricane Wilma. What beach they do have is so crowded with chairs you can't walk on it. They don't need that many chairs anyway. Nobody laid on them. It looked awkward. If you love the pool it has great proximity to see the ocean and has comfortable beds. No dinner theater or other entertainment except a couple of single musicians. The workers are excellent as they are at all of the higher end Mayan resorts. The spa was the best part. Very professional. I have no clue what you would do if it rained while staying there. No covered beach beads with thatch. Just not Mexico enough to me when there isn't one building with a thatch roof! Wouldn't go again - there are much better choices. I know I've been to them.\n\nReview 13:\nOur 2nd time staying at Royal Hideaway and yet again it was amazing!!! We returned for our honeymoon and it was perfect. The food is still excellent and the service outstanding. Can not wait to return back for our 3rd visit in the near future.\n\nReview 14:\nThe Royal Hideway is everything people have said. The food is really good and there is plenty of it. We even are two dinners and they didn't seem to mind too much. Three-quarters of the staff is exceptional and the other half goes through the motions. If you can, get Ivan to carry your bags -- he was the best employee on the whole lot. He even arranged alternate transport to the airport after our van broke down en route. Pound for pond, the snack bar is probably the best place to eat because the food was so good for people who have just been to the pool. it's restaurant-style stuff and everything is still prepared well. The dinner restaurant we liked best was probably Azia, simply because the service was superior to the other places. Get the grilled beef. Our concierge was Luz, and she was very very pleasant. She's in building 23, so ask for that one. The relax pools were very nice and the staff works their butts off to keep the place looking nice. Overall, it was just a very relaxing vacation, one that will make you gain at least five pounds.\n\nReview 15:\nSo many great and helpful reviews on TripAdvisor (read only the good ones:). En bref ,here are my scores: Room Service 11/10 Service in general hors pair hence 10/10,Food 9.5/10(Sorry but I am from Montreal:)),Beach 10/10,Room 9/10(due to very poor insonorisation). Will go back for sure!\n\nReview 16:\nWe recently went to a wedding at the Royal Hideaway. Our room was clean, comfortable, and quiet. Our concierge was helpful and provided whatever we needed. There were umbrellas in the room, and with rain for the wedding, they were a thoughtful touch. Food also was very good, and wait staff very attentive. It's hard to pick a favorite, but we did like the Mexican restaurant for breakfast and lunch. One issue we had at the resort, though, was the unavailability of dinner reservations for reasonable times at the restaurants we wanted to go to. We ate at 6 or at 9, and except for the dinner show, never were able to get in in between those hours. Also, drinks were poured from top shelf bottles, but either they were a bit weak or there was something in the food that kept me from feeling the effects of the liquor. A couple of martinis at home would have knocked me out, but at Royal Hideaway, even three were not a problem. Still, a beautiful spot (the grounds are gorgeous) and a lovely vacation.\n\nReview 17:\nBeautiful grounds, amazing service, but way too stuffy for our taste. Check out the dress code for dinner (strictly enforced!). Also, the dinners required reservations, one night we could not get a dinner reservation until 9:30PM. On vacation in Mexico, sometimes you just want to show up when you are hungry and wearing what you want--this was not an option at this resort. We went to town and had dinner two nights and had a great time, but felt bad since we were buying dinner and were at an \"all inclusive resort\". The pools were great (not much of a beach after the hurricane in 2005) and we did dress up for a great dinner at the resort at the italian rest. All in all, if you want to feel like you are on a cruise ship type schedule, then this is your place otherwise, choose a different resort!\n\nReview 18:\nThis was not my idea of royal. While the lobby was beautiful and the employees were very nice the rooms were nothing to speak of and the food was aweful.We requested an upgrade to an oceanview room but passed when we were quoted $500. an night extra.We ended up with a room that faced another resort. Our room was noisy at night and our balconey was so small we didn't even use it .We also had mildew in our bath and when it rained the room next to ours flooded.After wanting to visit this property for some time what a disappointment.\n\nReview 19:\nI was truly impressed with the accommodations, staff and attention we received while staying at the RH over Easter break. Our room was spacious and kept clean, the conceige was pleasant and helpful, and the food was excellent. After staying 4 of the 7 nights there, we were asked to go to another resort because they were overbooked. What a tough decision because I was being soooo spoiled! We decided to leave and in return we get to return to RH for 7 nights free within the next 2 years! Needless to say, we have already booked for next year.\n\nReview 20:\nTo start out my husband and I stay at several high end resorts a year. We loved the TLC of the staff and the wonderful resturants and spa. The staff wait on you hand and foot and know your name and your preferences. The attention to detail was wonderful BUT the first room we stayed in smelled like sewage and the second room was next to the adjoining hotel and we were kept awake at night by loud blasts of the bar. The beach has been destroyed by the hurricane and one has to crawl over sandbags to swin. The gym is cramped with not adequate equipment. We took a trip into town and found nice beaches which were easy to naviagate. That will be our next trip.\n\nReview 21:\nWe had such a great time here. It all starts with the way they greet you at the door and extends to your entire stay. Food was great...rooms were beautiful and was very romantic. I loved that this was a smaller resort and all the staff ends up knowing you by your first name. Go! You will love it too!\n\nReview 22:\nVery nice hotel and property. Staff was wonderful. Food was great. Excellent service. Superb all inclusive. Five diamonds? That's a bit of stretch. Beachfront and pool; best in the area. It's expensive, so it's not as crowded as the other resorts in the area which is a plus. Safe and easy walking distance to wonderful playa del carmen town. Would go back for sure.\n\nReview 23:\nWe also just returned from our honeymoon. We received a room on a top floor close to the beach, and the views were very good, so my experiences differed from the recent posting. My only minor complaint was that because this resort was so low key and quiet, the adjoining properties seemed 'quite loud' by comparison, and the noise from these other resorts could be heard at night, but was only a minor annoyance. The room was superb. The service was unfailingly helpful and gracious. Minor requests (e.g., more water, Cokes, etc.) were met immediately without question. The food was good to very good, but not outstanding. If you are looking for a unique culinary experience this is not your place. But if you are looking for a low key, all inclusive resort with an exceptional beach, this is a very good option.\n\nReview 24:\nWe had the most glourious stay here. We went for our 14th wedding anniversary and stayed 10 days. Adults only and Very romantic! Our rooms were 5 star. I actually cried the day we left. The staff was very friendly and were very eager to please. The restaurants were great and the food fabulous! There were some other Americans and Europeans who were not kind to the staff. We found when we were curtious and kind the staff were also in exchange. They actually sought us out. We took in the shows they had there on the property and had a wonderful time. We also took in some side excursions which we enjoyed very much. Went to Chitzen Itza, Tulum, Xcaret. Swam with dolphins. We also went into the small town of Playacar. My husband bought me a wonderful anniversary present. Took the ferry to Cozumel, but did not stay long. Maybe another trip at some later date. I would highly recommend staying here. They have done some updgrades since the hurricane in 2005 so things should be even better. My photos are slides so I will have to scan in photos later.\n\nReview 25:\nJust returned from our second stay at this outstanding AAA five diamond resort. From the moment you check in and are given cool towels and a glass of champagne,personal attention and superlative service are the standard all throughout this beautiful resort. Accomodations are provided in small three story villas and are luxuriously appointed. The food at the six gourmet restaurants is first rate and the service is the best we've ever experienced. The entertainment is first rate with one of the best singers and band I've heard in many years.Don't miss the show at the Club Royale Dinner theater,it's really something to see. The Spa is 5 star with an extensive menu of services available. The pools scattered throughout the property include many relaxation pools,whirlpools ,regular pools and an infinty pool right next to the beach. If you want to get away from it all and be spoiled and pampered, this the place to go.\n\nReview 26:\nI can't say enough about how wonderful this place makes my wife and I feel everytime we stay here. This past July was our 4th trip back and we are already setting up the 5th. The first 3 visits we went solo as we loved the fact that we always met fun couples and could choose how much we hung out with them. If we went with friends we worried if it would add a level of stress from making sure everyone was having a good time. Anyway, this past trip we bit the bullet and invited my in-laws. This would be the mother of all tests and I was worried. Long story short, I would invite them back everytime I went. We all had a great time and they were truly blown away. I can't every say enough about this place and recommend it to everyone I run into it seems. From the moment you arrive to the last second before leaving you are treated like royalty. Thank you Cynthia and thank you William for making this visit even better than the last. Booking my July trip as soon as Sun country opens up their schedule.\n\nReview 27:\nOccidental overbooked our original hotel and put us up for one night at the RH. The room was not ready at check in. I was given a hard time for flip flops at dinner when I wasn't supposed to be at the hotel anyway. The next morning we did like most and marked our spots at the beach and then went for breakfast. When we came back Security had given an order to move our things. Only ours! So our good beach seats were now gone. At lunch they brought our appetizers one at a time when they felt like it. One member of our group didn't even get his lunch. Then at check out they told us that our bags would be going on another van. Absolutely Not! This was the worst one night stay I have ever had.\n\nReview 28:\nThe resort was definitely first-rate in most regards. The grounds were impeccably kept and the rooms were spacious and well-appointed [stereo, DVD player, coffee maker]. Dinner at the RH is served at five different restaurants [Asian, Italian, Mexican/Carribean, Steak/Seafood and Continental]. It is a la carte [though part of the all-inclusive] and the dress code requires that men wear long pants. The food was absolutely top-notch. Premium liquors are served at the various bars on the premises. The \"high tea\" at 4:00 p.m. each day complete with finger foods and champagne is well worth experiencing. Also worth experiencing are the services offered at the RH's spa. RH is located within easy walking distance of the town of Playa del Carmen. Finally, each of the individual villas where the guests stay is staffed by a concierge who will take care of any reservations you need to make for dinner, trips etc.... This is definitely a classy place and is probably very much akin to the Palace [RIU].\n\nReview 29:\nThis was our 2nd trip to the Royal Hideaway, and won't be the last. The hotel is quiet and relaxed...if you are looking for drinking games or nightlife you should consider one of the neighboring Riu properties. Restaurants are very good for what we paid and service is above and beyond for an all-inclusive. I was sure to tip the hardworking staff even though it is not required or expected. The beach has indeed eroded, but forces of nature are beyond the hotel's control and they are mitigating as best as they can. One problem that other posters have mentioned are people who think they can reserve chairs or cabanas all day simply by setting their belongings became a real annoyance and management should enforce this better. I was told by one worker to take the clothes and put them on the ground, but this really should have been his job. Otherwise, this hotel is just what we look for and enjoy...\n\nReview 30:\nAbsolutely the best all-inclusive resort .... When you stay at the Royal Hideaway you can do alot or nothing..Stunning white sands beaches ... great food ..lots of hideaway pools..very private The service is unbelievable also, you have your own conceirge that takes care of your every need. Don't go there for the golf its very expensive for a not so nice course. There is another course about 20 minutes away but very expensive $250. a round. Go there if you want the ultimate pampering. The spa was very small but ok. I heard they are expanding next year.\n\nReview 31:\nJust returned from a 6 day trip in paradise. I had researched for months before deciding on the Royal and it was better than expected. Before arriving I had emailed a week before with dinner reservations, a top level room facing the interior gardens with a king size bed and a mattress pad and a villa close to the pool. Every single request was granted. We stayed in villa 27, in room 2722 which was a top level room. Villa 27 is the closest to the pool and beach. Never once was bothered by any outside noise. Our favorite restaurant was Ventanas, Azia, The Grill, and Palazzo. The breakfast at Ventanas was exceptional. The service was fabulous. We definetly plan on returning again next year. We've traveled all over and nothing compares to the resort, service, food and beach at the Royal hideaway!\n\nReview 32:\nWhile on vacation at the Riviera Maya last week we stopped at htis hotel and received the rudest treatment ever. Granted we were not staying at this facilty but at a similar valued resort at Maroma Beach (Great). My wife wanted to do some shopping and we were escorted OUT because we were not guests of the hotel. Trust me, we WON\"T BE EITHER! Send this toi the hotle as it cost them several thousand dollars just thet day and many more in lost future revenue!\n\nReview 33:\nThe Royal Hideaway is gorgeous. Everything about it is awesome and we are pretty picky. It was worth every penny. The food was excellent, as was the service. Everyone is so friendly and caters to your evey need. Our favorite restaurants were Azia and Palazzo. You can e-mail the resort and make all your dinner reservations before you even arrive. We did this and it worked out well. The Grill was our least favorite restaurant.\n\nReview 34:\nafter reading numerous reviews, we made RH our choice for a feb. 05 \"getaway\". we were in unit 3126 (near pool and beach). simply awesome! service, atmosphere and food was fantastic! everyone provides \"royalty service\" with a \"smile\" at all times. what a staff! luis and julio are incredible personalities and the entertainment with alex (pianist) and rosa (guitar/vocals/sax) were particularly impressive. if your searching for a totally relaxing vacation -- this is the place. upscale attire suggested for evening dining since all of the restaurants are \"top shelf\". definetly make dinner reservation prior to your trip --- try every restaurant but reserve in advance to get your \"ideal\" dinner time -- otherwise, you may be eating dinner 10pm. we'll be returning regularly!!! met \"super\" people from canada, new jersey, chicago and new york.\n\nReview 35:\nI am going to keep this short. We went to this resort for the wonderful food that we read about in all the reviews. We have been to many many all inclusive resorts and were seeking one with great food. Well, that can not be found here at Royal Hideaway. First off, the service at all 3 nights of dinner was terribly slow and then when you do finally get a course, the food portion is so small that the next 15 minutes of waiting for another small portion is very frustrating. The pool is great and service at the pool is good. The concierge is not very helpful and only left us stressed for unnecessary reasons. We were told our beach dinner was cancelled and I had to really raise a ruckus in order to get it back on. We found that communication between the different employees of the hotel to be very poor. The decor and rooms are dated and could really use a face lift in order to meet the 5 start standards that I have.\n\nReview 36:\nThe resort was beautiful! A little on the small side and definitely meant for couples. there were a few groups if 2 or 3 singles but they were in the very small minority. No real nightlife, but if you're looking to relax and enjoy your time on the beach, this is the perfect place. the food was INCREDIBLE! 5 completely different restaurants- we tried 4 of them an were amazed with the service and the quality and creativity of the food. As good as any 5 star restaurant in NY. Beautiful pools and directly on the beach! Rooms were clean and service was always friendly. Also very close to the town of Playa del Carmen. The resort had bikes for us to use and it was a quick 10 min bike ride on the sidewalk to the town. Great place to stay- lots of honeymooners and anniversary cleebrations! Try the restaurant Ventanas and the Asian one (I know, Asian food in Mexico sounds strange- i thought the same thing but it was GREAT! complete with hibachi table!) and also the water aerobics class!\n\nReview 37:\nAwesome. I really do not know how anyone would have an issue with this place. The staff could not do enough to satisfy your every need. The food is awesome, and could compare with many of the best in Chicago. The Mexican restaurant was the only one we would not visit again. The rooms are really nice, although, do not expect a view from most. People told us to not expect a Four Seasons, but I really do have to say, this place can take some Four Season Resorts on, head on! This was to celebrate our 8th anniversary, and we will be back for our 9th, 10th........ Loved how quiet it was, and even though 2 out 4 days had bad weather, we still had a blast. Do not hesitate or second guess going here. So GREAT!\n\nReview 38:\nWe just returned from our third visit to RH August 13 -20. We were nervous about the condition of the property after the hurricane. We didn't need to worry, everything was superb. The only visible damage was a broken window at Spices (which they were repairing during our visit) and some damaged folliage (which they were also working on). The beach was about half the width it was last year, but it was level with no stairs. There were a few large rocks and sand bags at the ocean's edge, which could startle you when coming in and out of the water. All the restaurants were wonderful. The refurbishment of Azia makes it very cool and urbane feeling. They seemed to be not quite up to speed with staffing since the storm. They didn't do some of the things they had done on our past 2 visits (like the special lunches -paella, BBQ, Fajitas- by the pool), but you would not miss them. We never return to the same resort. We were planning a different trip for next year, but we think we will return to the RH instead. You can't beat the atmosphere, service and laid back vibe!\n\nReview 39:\nMy wife and I spent 4 nights at the RH in early December. The hotel grounds were amazing! The gardens were very well manicured, the pools beautiful, and the beach extremely clean. If there was any dissappointment, it would be the quality of beef at the hotel. However, being from Kansas City I hardly expected much, and it certainly met my expectations. I would stick with the fish or other local specialties. The service is fantastic, as good as a Ritz. If you would like to eat at The Grill, make your reservation before you get there, as it was booked the whole time while we were there and we were unable to get in. I would highly reccomend Pallazo's, as it has an incredible view from the outdoor seating area and had the best overall food of any of the on site restaurants. Also, try a tennis lesson from Louie, the tennis pro. He's very helpful.\n\nReview 40:\nMy husband and I just returned from staying at the Royal Hideaway from 2/8/05 to 2/15/05. The sevice is great and the staff does a wonderful job to take care of you. My husband and I got the royal romance package, if you can select this package: you get a bottle of champagne, chocolate covered strawberries, robes to take home and dinner on the beach, this was great - very romantic. There is not much of a beach - they lost alot of it since December - they have a little left - they are trying to save the beach. The food is excellent - (remember you are in Mexico) the service is great - the rooms are very nice. We were in Villa 23, it was in a perfect location. Also I would recommend the tour on playadelcarmeninfo.com's web site - it was excellent - small group to Tulum and snorkeling - private tour with max of 12 people. Also take a private car service to the hotel, you won't have to hassle with the tour buses or vans, you have a car to yourself. If you have any questions, please feel to contact me. cs1118@comcast.net\n\nReview 41:\nHaving traveled for many years, I was blown away by this property. The ambiance, food, service was some of the finest I have experienced anywhere in the world. Having your own concierge for each building was quite original. Being all-inclusive did not affect the service or food in any way. I will go back in a heart beat.\n\nReview 42:\nLast june, I had a dream. The carebean sea involved us with colours, emotions and pacefully sensations in our honeymoon. Every day in Hideaway was a step of the starway to heaven. We didn\u00b4t arrive at the top. Now, in my daily life, when I surprise myself remembering those days I feel that I dreamed them. Of course, my photographs tell me I\u00b4m wrong...\n\nReview 43:\nWe stayed at RH July 15-19. We had the pleasure of staying for hurricane Emily. I must say they handled it beautifully. Yes, the windows were boarded up, and yes some of the resturaunts were closed, and yes some of the activities were canceled. But, we were put into a safe place, fed, given not just water but soda, and in the end they refunded us a healthy chunk of change for the packages they were unable to provide us with. Beyond that, the grounds and rooms were beautiful. The service was amazing. The food was great. I have nothing bad to say about this resort, except...why can't room service come to my house? Our concierge, Roy...was a bit nervous...it was his first hurricane at the resort...and he disappeared...we decided he had gone on a mission to put little masking tape \"x\"s on every window in cancun. But honestly...we enjoyed ourselves and would go again tomorrow!! !\n\nReview 44:\nWOW!! When my fiance' and I arrived at the hotel, our jaws dropped. The entrance was grand and the people who greeted us from the first minute we arrived were so kind, not too mention were there with chilled champagne for us. Our entire week was outstanding. Our Concierge \"Luz\" went above and beyond our expectations and literally bubble wrapped all of my gifts. The restaurant staff made anything you asked for, our favorite was Spices, we asked the Manager Jesus to make us a personal creation of his favorite dishes for dinner which was delicious, and Oscar the bartender was so funny, personable and creative. All of the staff in all of the restaurants went out of their way for you all the time. The food was great but the hospitality was incredible!! The entire trip was spectacular!! We highly recommend it!! The other couples that we met were all so kind and pleasant. You cannot go wrong with the Royal Hideaway, everyone is treated like royalty!! Thank you Irene Huff at Travel Network for chosing a wonderful place, once again!\n\nReview 45:\nMy wife and I recently returned from our honeymoon at the Royal Hideaway and all I have to say is that tis may be the best hotel ever. Quality of service, food and decor are second to none. Everything from the spa to the upscale restaurants are Manhattan quality and the service is worth every dollar. Other resorts like Sandals claim to be world class all inclusive but they are a child among men when it comes to the Royal Hideaway. My wife and I are allready planing our next trip the the RH.\n\nReview 46:\nMy husband and I just returned from 8 days at the RH. We went from June 27-July 4th for our honeymoon. This was a dream vacation. It was very hot, but laying in the pool all day helped keep us refreshed. The resort is absolutely wonderful. The food is excellent with a wide variety of restaurants to choose from. You do need to make reservations for dinner. We loved all of the restauraunts and it was hard to choose a favorite. The grounds were beautiful and clean. The pool area was great and the service by the pool was outstanding. The staff cannot do enough for you. They have activities daily, but they do not hound you to take part in them. It was very relaxing, but there were also things to do if you wanted to. There were nightly activities that take place in the Allegria Bar which are run by the activitiy staff. Overall it was worth every penny. We want to go back for our anniversary. If you have any questions, feel free to write. barbara 082275@aol.com Enjoy if you decide to go to the RH!\n\nReview 47:\nJust came back from 6 nights at the RH for our Honeymoon, this resort is absolutely perfect !! The service is outstanding, allot of the stuff members remember your name, and are so warm and friendly and a real way and not phony as some service providers are... the food was superb, high class cuisine from breakfast buffets to elegant dinners... rooms are great, large and well equipped will everything (DVD... etc). The grounds are lovely, green and very well kept and clean. The location near Playa Del Carmen is great, few min away from shopping and night life (not to much to do at night in the resort). All in all, this resort is highly recommended !! cant wait to get back there soon...\n\nReview 48:\nLet me start out by saying that RH is the most intimate, relaxing, and pampering resort out there. From the time we got to the front grand entrance it was top notch service all the way. You could not ask for more. From all the resturants you could choose from you have lots of variety. Must try the soups at spices and Palazzo and the stuffed chicken at both also. Must do room service for breakfast on your balcony it so nice to sit in you robe and enjoy breakie.The pools were great and cool enough that you felt refreshed, nice intimate pools to read at too. Nice sandy beach to sink your toes it ocean was salty and nice and warm. I can't believe when people complain, you got to think of all the workers who really depend on your stay to be perfect so they can keep there job. Just be blessed to have experienced RH and be thankful of your part of the country. We would go back in a heartbeat. Definately in a year from now. We will be there again.Any questions e-mail me?? I've got lots to say.\n\nReview 49:\nwe stayed here for 2 weeks and what can i say it was fantastic would go back any time the service is just like no other, we were the only people from the uk but the americans were great and friendly we had a great time and met somes good friends the staff couldnt do enough for you even go to mcdonalds if u want one, the food was great the deck resturant was r fav and so was room service it was fantastic the rest was ok if ya like that kind of thing but its nice to get dressed up, the entertainment isnt good but we new about this so if u want entertain ment go somewhere eles and dont moan about it, overall people go to this place as u will love it the pool and beach were great with great bar service and food u wont regert it if people moan about it they need to get a life as some people moan about everything, perfect place for weddings honeymoons and romantic break and best of all no childred.\n\nReview 50:\nFantastic resort. Quiet & clean. Outstanding service and the restuarants are amazing. If you are looking for nightlife this is not the place...one bar that stays open late...only ever two or three couples there sitting at the outdoor tables. Go if you want a beautiful beach and amazing food and peace and quiet.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 37014, "query_start_index": 37016, "query_end_index": 37016, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 1021, 1612, 2135, 2526, 3080, 3727, 4678, 5495, 6317, 7117, 7545, 8641, 8897, 9969, 10270, 11285, 12100, 12648, 13206, 13879, 14193, 14572, 15397, 16464, 17401, 18420, 19129, 20144, 21061, 21631, 22447, 22920, 23361, 24218, 25154, 26158, 26881, 27968, 28833, 29877, 30212, 30577, 31477, 32529, 33037, 34055, 34760, 35773, 36691]}
{"id": "198737", "pid": "198737", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis is an excellent hotel, within walking distance to the Colosseum, Forum, and Circus Maximus. The front desk staff speaks excellent English and all were very helpful. Dinner is wonderful, and we enjoyed visiting with the other guests at our table. The room was larger than others we have stayed in in Europe, with a very comfortable bed and an air conditioner that worked great! This was our first trip to Rome, and we depended on Trip Advisor reviews when making our hotel selection. As always, Trip Advisor was right on the money!\n\nReview 2:\nReviewer: Gisca, Miami, Florida What a disappointment! We had a confirmed room on the sixth floor with a terrace overlooking the Coliseum which was reserved approximately seven months prior to arrival. When we got there, they said the room had been overbooked and they gave us a triple room which we did not need. No refund was made (we were paying extra for the terrace room) because they claimed it was an oversized room. The sheets were old and yellowish in color and the bathroom had a urine smell. The only thing positive about this hotel is that the girls at the front desk were extremely nice and helpful, particularly Annalisa. They helped us with reservations even before our arrival and were very helpful with our requests during our stay.\n\nReview 3:\nWe booked this hotel after reading Trip Advisor's favourable reports and were very unhappy! Yes the staff are pleasant and I guess helpful, but 3 times we reported a leaking toilet that was never fixed. The room we had was at the back of the hotel with the smallest bathroom I have ever seen, too small to even dry oneself in, and I am not a big person!! When we arrived in our room I noticed that the floor was dusty and the used soap from the previous occupant was still in the shower (which makes me wonder how thoroughly the place was cleaned). The T.V. screen was also tiny. Would have appreciated extras like tissues and glasses, not plastic cups! I had to request a change of sheets after 3 days. The worst thing though was the hotel was full of very, very loud Americans. So much for a quiet drink at the bar!We ate dinner one evening which was average, and breakfast was dreadful. I really am at a loss as to how people could rate this place so highly!\n\nReview 4:\nThe staff were incredibly helpful and friendly. They spent much time on the phone assisting us with communications with the lost luggage department at the airport. The room was spacious for our family of four, very clean, and the breakfast very nice. We will be a repeat customer when we return to Rome. Thanks again for a wonderful experience.\n\nReview 5:\nIf it is not your first time to Rome and you are revisiting. Lancelot Hotel is a great place to stay. I say this because it is near the Colosseum but not that close to other frequently visited sites. The rooms are spacious, clean and there is a lovely terrace with views. Staff is friendly and hotel common areas are lovely. If you call ahead they are likely to let you in if you have an early arrival.\n\nReview 6:\nVery nice stay in this hotel: on a quiet street - we had a clean, small, very simply furnished room, great small balcony with charming views on the coliseum and lots of greenery. Lots of storage area and an in-room safe. If you can do it, opt for the last floor units, with superb terraces. Owner and staff are fabulously courteous, very helpful and smiley. Nice \u201chome-like\u201d atmosphere. The common areas are warmly decorated and very pleasant, specially the small bar. Although the food is average, the formula of round tables is a good way of getting to know fellow travelers. Breakfast is healthy, a good start for a long day of walking in this fabulous city! Location is superb, at the foot of the Coliseum and Roman Forum, (charming walks, at night, after dinner, to see it illuminated) Laterano, St Clemente and Palatine Hill. Lots of restaurants nearby, all very good and widely used by locals: had a fantastic time at one of them for New Year\u2019s Eve! Grocery store within a couple of blocks. All in all a very nice experience: we would stay there again, without hesitation!\n\nReview 7:\nWe returned a few days ago from a trip to Rome and Sicily and we stayed at Hotel Lancelot for our Rome visit. We could not have picked a better place to stay. The hotel is comfortable, very clean and conveniently located. It is a good 5-10 minute walk to the Metro station, but the metro system in Rome is limited to where it can take you. Buses are better suited to getting you to where you really need to go and this is close to many of the stops. The staff is gracious, knowledgeable and very helpful. And they all speak English which is a big help when you are trying to get important information. The breakfasts are terrific and there is a cozy lounge to relax in during the evening (with bar) as well as comfortable sitting areas. They offer a fixed prix dinner (a bargain by Rome standards) which we did not try, but heard very nice comments. We would not hesitate to return to Hotel Lancelot or recommend to friends\n\nReview 8:\nI still cant get over the wonderful recetion my family and I were given at the Lancelot. From the warm reception to the guidance through the everyday needs we had, the staff were more than helpful. Without their suggestions,Rome would not have been as inviting nor as interesting. When we got back home we sheared our enthusiasme with our neighbours who intend to go to Rome this fall. To my surprise the Lancelot's rating had changed from 19th to 36th overnight....I dont understand why as no new reviews were posted... However for me it should be rated amongst the first ten and even why not number one! !\n\nReview 9:\nStaff was one of the highlights - very accommodating and their command of English helped ease us into our first couple of days in Italy. Reasonably close to Metro and major bus stops and a short walk from the Coliseum, although everything wihtin ancient Rome we found was an easy walk. Rooms were clean, tidy and comfortable. When we returned to Rome a day early we opted to stay at the Lancelot again. It was a great first experience for Rome and Italy.\n\nReview 10:\nHotel Lancelot was WONDERFUL. It was by far our favorite hotel in Italy. Extremely clean, nice rooms, good location, very friendly staff. I highly recommend reserving dinners up front... Great food and wonderful value.\n\nReview 11:\nWe had a wonderful stay at Hotel Lancelot. The location was prefect, it is only a stones throw away from great restaurants, and about a 5-7 minute walk to the Colosseum. In our room, we actually could see the Colosseum from our window! The hotel was very nice and cozy. Their breakfast meal was very good with assortments of pastries, cereals, fruits and juices. There is a terrance on the 6th floor with wonderful views of the city available all the time. The manager Mrs. Kahn was so helpful in making our stay great. I sent multiple emails and changed our plans many of times and they showed great patience. Francisca at the front desk showed us how to get to places, called taxis for us, and printed out the train schedule for us, she was great. There was not much to complain about, only that the walls are paper thin and the beds are really firm, but that's usually everywhere. If you do stay here, a bunch of the taxi drivers didn't know the hotel by name, but just mention the street \"Capo d'Africa\" they will find it easily. I would stay here again.\n\nReview 12:\nConvenient to the Colisseum, il corso, and the train station, tucked away on a quiet side street, this hotel is a good bet for the price. The entire staff is fluent (not merely proficient, but fluent) in English and overwhelmingly polite. The rooms are small, but that is par for the course in Rome. For well under 200 Euros a night, it would be hard to do better than the Hotel Lancelot.\n\nReview 13:\nI just got back from my first trip to Rome and stayed four nighs at the Hotel Lancelot. It is truly a home away from home. The staff is wonderful and go out of their way to make you feel at home. The hotel is on a very quiet street, but within walking distance to the sights in Rome. It has a built in bonus, their evening round table dinners allow you to meet other guests... giving you a chance to compare notes on sights and make new friends. The hotel came highly recommended to me by a family member who's stayed at the Lancelot for the past 10 years... they can now add me to their lists of loyal guests...\n\nReview 14:\nWe returned to the Hotel Lancelot ( recommended by Rick Steves years ago) after having a great experience there 8 years ago. We were so happy to see that the hotel has maintained high standards and retains that quiet, personal feel. The rooms were very clean and modest but charmingly decorated. The breakfast was plentiful and varied and the service by front staff was extremely accomodating- making reservations, calling taxi's and making recommendations, all appreciated. We started our italian vacation there, were in short walking distance to the sights around the forum, (could see the coliseum from our balcony) and quick access to metro, buses and taxi's. We returned at the end of our vacation and again, were given excellent service and accomodations were great. This is a great little hotel in a great location with reasonable prices and accomodating staff. It will be my \"go to\" recommendation in Rome for my friends! Very reliable!\n\nReview 15:\nDelightful stay at Hotel Lancelot. They put on a wonderful New Year's Eve show: the meal lasted all evening - exquisite gourmet dishes - was punctuated by opera arias and belly-dancing, and ended with us all watching the fireworks over the Coliseum from the hotel terrace. We especially enjoyed the informal and very welcoming feel of this family-run place. The staff are friendly and very helpful - Michael the barman's ginger tea rescued us when we were going down with colds! We'd recommend it to anyone visiting Rome.\n\nReview 16:\nFriendly, polite and informative staff create an easy and sociable atmosphere . Rooms are more than adequate, clean and secure. Breakfast plenty to set you up for the day. Dinner was lovely (although perhaps more English than Italian) and the service friendly, attentive and non-intrusive, providing a relaxed evening meal. The small bar area / lounge is perfect for a quiet before/after dinner drink. Only a couple of minutes walk from the Colosseum and Metro line. Definitely one to be recommended.\n\nReview 17:\nI was amazed to read this review and the comments about breach of security. I have been a regular visitor to this hotel for nearly 20 years and have never had any reason to question the security of the rooms, honesty of the staff or cleanliness. What puzzles me is the fact that this so called breach of security does not appear to have been reported to the management. There is always a member of the Khan family on the premises, who I am sure would have called for an immediate investigation of a complaint of this nature. As for the dust in the room, again I find this too, difficult to understand as the rooms are thoroughly cleaned every day. It's such a pity that instead of writing negative comments on Trip Advisor the person concerned didn't feel able to take the matters up with the owners. My experience at the Lancelot has always been one of a very warm reception, staff who are more than willing to go the extra mile and food that is a delight to the palate.\n\nReview 18:\nWe have just returned home from a very enjoyable 6 day trip to Rome,where we stayed at the Lancelot.A number of our family and friends had stayed there previously and had recommended it very highly.We would also recommend it to other friends as we enjoyed it so much.Mrs Khan,her family and staff made us feel very welcome and were extremely helpful with our many queries about locations,bus routes etc.The location,near the Colosieum and St. John Laterans is good for buses and metro. Breakfast was good and was an opportunity to chat with other guests and to exchange experiences of different places to visit in the wonderful Holy City.We only ate dinner in the hotel one evening,as there are so many other places to eat in Rome.The dinner we had there was a superb meal and was made more enjoyable with the company of other guests at the table. When we return to Rome we will stay at the Lancelot again\n\nReview 19:\nThis hotel is in the perfect location. It is walking distance from many of the historic sites. We chose a room that had a balcony and we are glad that we did. It had a wonderful private sitting area and a perfect view of the Colosseum. The staff are wonderful people and everyone spoke perfect English. We also chose the meal option and we where not disappointed.\n\nReview 20:\nEvery positive review below (and there are many!) is absolutely accurate. I had planned this trip 10 months ago and knew from the reviews and hotel website the Lancelot was going to be a treat - it was. The staff could not possibly be more friendly, accommodating and helpful. The breakfast is outstanding: sweet and savory breads, croissants, cheeses, meats, yogurts, fresh fruit, dried fruit, nuts, 6 types of cereal, everything imaginable to drink...just fabulous. It is served in a beautiful and elegant dining room, where each evening a gourmet meal is served for which one can sign up during the morning for a very reasonable price. Lastly, the rooms are more than comfortable and sparkling clean. One of the other great features of this hotel is the location, a 10-minute walk to the metro and Colosseum and a few minutes' walk to the incredible Basilica di San Clemente - don't miss it! Thank you again to all the staff for making our first stay in Rome so very extra special. We can't wait to return! Laura & Jeff\n\nReview 21:\nWe stayed here with our families when we got married in Rome in August 2010. It is the perfect location for a group with children and for sightseeing as it is close to two parks and the Colosseum. It is in a quieter area of Rome yet it is still close to the main attractions and has plenty of restaurants nearby (including the wonderful Naumachia!). The hotel itself is great value and has a lovely reception/lounge area for guests to meet and chat. The staff are very helpful and friendly. We will definitely stay here again on our next trip to Rome.\n\nReview 22:\nMy wife and i stayed here for 5 nights in May. We found the hotel a great choice. The hotel is a a short stroll to the coliseum and forum and some local restaurants and bistros, yet quiet. Mrs Kahn and her staff made our stay in Rome a wonderful experience. Our room was large and clean. We would definitly stay here again.\n\nReview 23:\nTwo couples stayed at the Lancelot for three nights in Oct 2004 at the end of a two week tour of Italy.We had adjoining rooms with adjoining terraces.To step out on the terrace and see the Colloseum at day is awe inspiring-to see it at night is dramatic.The Lancelot was perfectly located for all the walking we planned on doing and it was a very relaxing place to come back to at the end of our long days.The staff is very pleasant and helpful-they got us same day reservations at Villa Borghese(hint,you should reserve days in advance).It is a comfortable,homey place to stay that suited our needs well.\n\nReview 24:\nThis was a great hotel with charm. We stayed in a quad room with balcony and views of Colosseum. The staff spoke English and was very helpful, and the breakfast was great. The room was very large and clean and the bathroom was spacious with great water pressure and a large tub. I highly recommend this hotel to anyone.\n\nReview 25:\nThe Hotel Lancelot is a small hotel with a terrific location, just a few blocks from the Colosseum and the Roman Forum. The hotel sits on a quiet street; which makes for a very restful oasis after a day of sightseeing. The staff is very attentive and friendly and the rooms were clean and well maintained. The included breakfast provided something for everyone. Also, try to schedule at least one dinner at the hotel; it was delicious and the evening we reserved was served by candlelight in the hotel courtyard.\n\nReview 26:\nI booked all my Italy hotels based on location and Trip Advisor reviews. Hotel Lancelot is in a very good location if wanting to stay near the Coliseum and the Roman Forum. The room is clean, but generally average with the basic amenities. I did try the included breakfast but it wasn\u2019t very good and the coffee was undrinkable compared to the espresso options you find all over the city. But where this hotel shines and impresses is in the customer service of the staff. We\u2019re fairly independent when traveling and don\u2019t ask for much help but the staff here went way above to provide information and help whenever they could. The unfortunate side is that this was our first stop in Italy, so my subsequent hotel reviews reflect comparisons to this higher standard. I would definitely recommend Hotel Lancelot primarily for location and staff.\n\nReview 27:\nWe shared a triple room for 5 nights in mid-March and thoroughly enjoyed our stay. The location was perfect, within walking distance to all the sights in central Rome, plus close to public transportation for destinations further afield. We absolutely loved being so close to the Colosseum and found ourselves awestruck every time we walked past. The gentleman from the hotel mapped us out a wonderful night walk one evening, taking in the Trevi Fountain and Spanish Steps, and along to a lookoff spot called Pincio, which offered the most spectacular view of the city by night. Another day, he mapped us out a fantastic route from the Vatican back to the hotel, which took us past the Piazza Navona, the Pantheon and St. Ignazio church. All of the staff were very friendly and helpful whenever we had questions or needed items such as bus tickets. We liked the round table dining experience, where we met many wonderful fellow travellers. The breakfast itself was top notch. The fruit - both dried and fresh - was our favourite, along with the chocolate pastries!\n\nReview 28:\nJust like the reviews I had read prior to leaving. I'm so glad I came across tripadvisor. I checked out every hotel that was within my budget on hotels.com and they were all listed as terrible, smelley, too far out, but not this one. This is a quiet gem tucked away, 5 minutes walk from the Colosseum. Mrs Lubna Khan the owner was very friendly and so was her staff. It was very clean and we were lucky enough to get a room with a terrace, I've already told all my friends about it. If you're staying in Rome and you're on a budget, this is it, oh and the shower pressure is absolutely awesome, you get a massage at the same time.\n\nReview 29:\nThere isnt one thing we did NOT like about the Lancelot. The location, the hotel, the staff was outstanding. We actually cancelled our reservations on the other side of town to stay here again during our stay. If we ever get back to rome, we will be staying here.\n\nReview 30:\nHotel Lancelot is centrally located to the Colisseum, Roman Forum, Palantine Hill, Pantheon, and many other sights of Rome. We walked almost everywhere. It's close to the bus and metro. The owners and staff are wonderful as are the rooms and cuisine. There is a lift and many rooms have balconies. I very highly recommend this hotel to everyone.\n\nReview 31:\nHotel Lancelot was the highlight of our trip to Italy. Our granddaughter and her college roommate joined us for the Easter weekend. We had heard how charming it is, but you have to experience it to know it. Our rooms were quiet, comfortable, convenient and clean. The lobby and sitting area are lovely. The food was outstanding -- from the breakfast buffet which is included to the dinner. From appetizer to dessert it was presented beautifully. Red wine and white wine were at every dinner. The tables are set up so that you get to know the other diners, and we met the most delightful people from all over the world. We would highly recommend the Ferris Magic Night Tour of Rome after dinner. He takes you places you have heard of, but he gives you information you don't get out of textbooks and travel books. He will tell you how the Via Capo d'Africa got its name. The owners were very congenial as were their staff. They can help you with things like \"what to see\" and \"how to get there.\" Thank you, Hotel Lancelot, for making our first trip to Rome so memorable.\n\nReview 32:\nMy daughter and I travelled to Italy for a few weeks this past summer. Fisrt destination, Rome. After the very long flight from Seattle we were greeted with open arms (even before regular check-in time) and given a room. The Lancelot has a great location and is central to everything. We opted for the full-board option which included dinners at the hotel. These were wonderful meals and we got to meet many other travelers from across the globe. We will go back to Rome and we will stay at the Lancelot again!\n\nReview 33:\nA quiet location (so quiet the taxi driver had not heard of it)., handy for the Colosseum. Several small restaurants within 5 mins walk. Good breakfast spread, nice bar area. Staff very friendly and helpful, they even gave us a bottle of sparkling wine to celebrate a birthday. Room on 1st floor had a patio area which we used even though it was November.\n\nReview 34:\nWe visited 5 cities in Europe, consulting www.tripadvisor.com all the way. This was one of our favorite choices. Small, but not so small to seem isolated. Close to Luizzi's, an excellent local restaurant. THere was always a long waiting list of locals there, so go early. Kind, helpful staff. Small intimate bar. We had room 10 which had a large plant filled balcony. We were within walking distance to the Coliseum, which we took the kids to at night to play and also got gelato around the corner. Nice sized room at a good price. Great atmosphere, really pleased with this hotel and would go again in a heartbeat.\n\nReview 35:\nWe stayed in a four bedded room with our 8 and 12 year old children for 3 nights. The room was surprisingly large, very clean and comfortable. The bathroom was clean with toiletries and the towels were soft, large and plentiful (unusual these days!). The continental breakfast was good with quite a bit to choose from. The hotel staff were very welcoming, spoke excellent English and answered any questions and queries very thoroughly. The hotel is located within easy walking distance of the Colosseum (take ID for free child entry!) and the Forum and is near to the bus stops to get anywhere else (hotel staff will tell you which bus you need and they are only 1 euro a trip with younger children free). Overall we had a really good trip to Rome and the Lancelot was an excellent place to stay for a family.\n\nReview 36:\nAs an owner of a travel company, I chose this hotel based on all the great reviews. The owners & staff certainly did not disappoint. The hotel is well run, clean & charming. The location is outstanding...a quick 2 block walk to the Colosseum. The service is what makes this hotel a gem. This was my third time in Rome but the first time I've experienced every hotel staff member greet myself & my family of four with at least a smile. We will definitely be back to stay. Great hotel for young families as I can attest to with a 4 yr old & a 17month old traveling with us.\n\nReview 37:\nThis hotel is exactly what I imagined when I booked it for one night (wish I could have afforded to stay here for all four nights in Rome): simple, classic architecture; great view from a small terrace on the third floor; friendly family owners; cozy bar/library area on the first floor; beautiful furnishings; and only four blocks from the Colosseum on a quiet street. If it's in your budget, I highly recommend this hotel.\n\nReview 38:\nWe stayed at the Lancelot for 4 nights post-cruise. What a fantastic little hotel! The rooms are spotless, as is the rest of the hotel. It's located 3 blocks from the Colosseum & near public transportation. The management & staff cannot do enough for their guests, & all with a smile!. Breakfast is included, which consists of pastries, breads, cereals, coffee & tea. Each evening they have a 3 course dinner with a daily preset menu for 25 euros each that is great. Seating is family style which is a nice way to meet your fellow guests, & the food is excellent! We arrived early for our stay (before noon) & since our room wasn't ready, they sat us in their small lounge & provided free coffee, tea, & pastries; & just made us feel comfortable. If your looking for a well located, professionally run hotel that has not forgotten that they deal with people, this is the hotel to book!\n\nReview 39:\nWe have just returned from a five day visit to Rome, tagged on to the end of a Mediterranean cruise.I often rely on Trip Advisor for testimonials from travelers to help me in making traveling decisions. Having read such positive feedback on the Lancelot Hotel we booked our stay. Once again, your readers comments are bang on! This is a great little Hotel. Very clean, comfortable and very helpful and friendly staff. I think the best part was the option for eating dinner in the dining room in the evening. After a long day of touring in Rome, it was perfect. Wonderful food, service and the opportunity to meet fellow travelers from all over the world. This Hotel was a GREAT experience.\n\nReview 40:\nI just took a small travel group to Italy and spent 4 days in Rome, staying for a second time at Hotel Lancelot. From the beginning of our email reservation process months ago until the day we departed at 4:00 a.m. for the airport, the staff there was exceptionally courteous, helpful and responsive. The property has elegant sitting rooms, a nice outdoor bar area, a fabulous breakfast (included) as well as dinners available every night. one of my group members had a birthday during our staty and the staff made it a special evening, complete with cake, candles and \"happy birthday\" on the piano. My next group will stay there without question.\n\nReview 41:\nWe stayed in this lovely hotel for three nights in May 2011. There is nothing to dislike about this hotel. The rooms were comfortable, spacious and clean. The staff were friendly and helpful and spoke English which was useful. The location just behind the Colosseum was excellent and handy for walking to most sights in Rome. The breakfast was fantastic too. Highly recommended hotel and if we are ever in Rome again we would not hesitate to return.\n\nReview 42:\nStayed for a Birthday and Anniversary treat and booked the Suite overlooking the Colosseum. From arrival the Staff were fantastic. Even got a free water(Ice and Lemon as well) as we checked in!! Went up to a fantastic room with a view (not Florence But???) Free bottle of sparkling wine then arrived. Great place..Great Location..Great people..Would stay there next and everytime we go to Rome. Restaurants in the area around the hotel were fantastic..Need to go back tomorrow!\n\nReview 43:\nA great find for a reasonable price (Euro 170/night for Std double). Breakfast was adequate (cereal, pastry, fruit, coffee, juice, etc). Staff was well above average, very helpful. Location very near to Ancient Rome; about a 20-30 minute walk to Pantheon and Trevi. Local restaurants are adequate, nothing spectacular. About a 10 minute taxi ride from Rome Termini - 10 Euro. Don't miss San Clemente Church a few short block away. Common rooms are very nice, comfortable; lots of english speaking guests; rooms are clean, small, and basic, but when in Rome, who spends much time in their room? Bus # 81 to Vatican, get reservations to museums ahead of time. Metro is at best so-so..nothing like Paris\n\nReview 44:\nI first read about this hotel in the Frommers book. Then I booked through my travel agent. The Trip Advisor site had many good things to say about this hotel and I agree! The staff is professional and welcoming, and they try to help you whenever possible. We had the family suite as we were traveling with our two daughters. It was a very nice room with a balcony from which you could see the Colosseum. I personally enjoyed having a bathtub in the bathroom. The breakfast was very good and everything is clean and well maintained. We were in Rome over New Year's and while we didn't join the hotel celebration, we were invited to join the party when we returned from our engagement elsewhere. This is the fifth time I have been to Rome and I would stay here again without any hesitation!\n\nReview 45:\nThis hotel is down the street from the colosseum in the ancient city. We dealt with many people at the front desk and all were very helpful, suggesting sights and booking tours for us. The breakfast was tasty but took forever to be replenished once eaten by the hordes of people that were always in the breakfast room. The rooms were a decent size, although the bathrooms are tight. The cleanliness is a bit questionable, I made a bit of a sandy mess on the floor the first day and it was there during our whole visit.\n\nReview 46:\nThe Hotel Lancelot is a very nice place to stay in Rome. The area is safe and very quiet but is close to the Colesseum (sp?) and to the Metro and bus stops. There are many good restaurants within walking distance and a very nice grocery store nearby in case you run out of anything or just wish to \"eat in\". The staff were extremely helpful and friendly not matter what you need. They originally showed us a room not as requested and immediately changed it to one that was perfect. Would recommend this hotel to anyone.\n\nReview 47:\nMy husband and I stayed at the Hotel Lancelot in June with my parents and in-laws. The staff is wonderful and tries to help in every way possible. The hotel has a charming breakfast room with a nice assortment of free food in the morning. There is a courtyard where you can have a drink at night or eat dinner (we did not eat dinner there). The staff helped us with transport from the airport in Rome and museum reservations. They even let us borrow a hair straightner! The hotel is located literally down the street from the Collosseum. We toured all of Rome from this location and highly recommend it.\n\nReview 48:\nIt is NOT so easy to find a quad room (for our family of 4) in Rome. I had been on TA to find a hotel for our stay in Rome and found the Hotel Lancelot. Later, I also found it in Rick Steve's Rome guide. We are currently staying here and check out tomorrow. We are in room 10 which would be the second floor (for the Americans). The best thing about our room after the cleanliness of our room, the excellent water pressure of our shower, the nice huge towels, would be our huge terrace. We face a quiet street (and don't notice the mentioned garbage trucks), and our terrace is a wonderful place to go and enjoy a glass of wine. Our family would absolutely stay here again. The front desk staff is always very helpful.\n\nReview 49:\nExtremely courteous staff. Fresh flowers throughout the lobby was a nice touch. We were bothered by road noise as well as noise from adjoining rooms. Convenient location to see Rome. Nice patio off our room--too bad the weather was a little cool to enjoy it. We arrived at the hotel about 10:10 a.m. and received a very welcome cup of coffee while we waited for a short while for our room. Breakfast had lots of choices.\n\nReview 50:\nI stayed at the Lancelot for a 2nd time in two years and was happy to see that it had maintained it's high standards. Very helpful staff, lovely clean rooms and nice quiet location but within walking distance of the main sights. This time we had a suite which was much larger than the double rooms and well worth the extra cost, with fantastic views of the city from it's own terrace, highly recommended. Compared to some of the hotels nearer the Trevi fountain, Spanish steps that were far more expensive and had bad reviews on Trip Advisor, I don't think you can go wrong with the Lancelot as long as you're not expecting a 5 star hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32229, "query_start_index": 32231, "query_end_index": 32231, "truncation_seperator": "... 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{"id": "256663", "pid": "256663", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nYou don't get a better location than this in Sydney. If you're looking for a central hotel with good standard to a low price, this is the place. Clean, simple, polite.\n\nReview 2:\nThis Hotel is just on the outskirts of the CBD area in Sydney , and it was exceptional value. The rooms were newly renovated, spacious with comfy beds , white sparkling bathrooms and efficient reception staff. All you need for a terrific stay, the standard twin room we had booked had mini bar and sink, tea & coffee making facilies, and was tastefully decorated twin beds, table and chairs a sofa, and one comfy chair and a view of the street. The wonderful thing about all this was the price, I booked on the internet on the Virgin Blue hotel booking site and paid just $84 per night, a genuine bargain in Sydney. I am quite fussy with hotels, and I can recommend this great little hotel. its not 5 star, but it ticks all the right boxes for a pleasant stay and more spending money in your pocket\n\nReview 3:\nThose planning to stay at the Travelodge hotel in Wentworth Ave, Sydney, Australia will be disappointed. Upon arrival, we were told that our $160 room with a queen size bed that we'd booked online with Expedia wasn't available [$20 booking charge] and if we came back later that day, it may still not be available. My husband and I had to settle for a dingy room with 3 single beds. Not quite the romantic 2 night stay we had in mind! The dining room was never open. We had to double back to actually spot the hotel, they slugged us for parking in a parking station that was a good 5-10 minutes walk away.\n\nReview 4:\nI was disappointed by this hotel. I had booked a room with a Queen size bed only to find that I had been relegated to a single bed. What can you do about it? Nothing apparently as they dont gurantee anything at all. Makes you wonder what is the point in specifying what level of service you want. Maybe it would be better to just throw everyones details in a large bin and pull them out randomly. Oh and having arrived late in the day, it was good to find a hotel in this day and age that doesnt do any food at all (apart from a continental breakfast). Would I stay there again? Not on your life!\n\nReview 5:\ni traveled with a friend and on arrival was given a double room, this was immediately changed to a twin by understanding staff.The rooms where clean and tidy and serviced every day, the staff where extremely helpfull and the breakfast was reasonably priced with choices to please almost everyone The hotel is very close to Museum station and only 10 minutes walk to Central station, all things considered very good value for money, i would recommend it to travellers looking for good value in Sydney CBD.\n\nReview 6:\nFirst time to Sydney, wasn't much to walk to in the location of the hotel. Room was average. Hotel seemed budget as. All this combined made us relocate to the Stamford in Circular Quay.\n\nReview 7:\nExcellent value for no frills city centre hotel. Very centrally placed for shopping and harbour areas.\n\nReview 8:\nWe stayed at the Travel Lodge for 4 days and really it was 4 days too long. We booked a double room with a queen bed and ended up with two single beds. The showers dribbled out water which was sort of warm but sought of cold as well and the staff were not friendly or helpful. We spent as little time as possible at the hotel. The rest of my family spend their 4 days at the Menzies Hotel, so we ended up spending a lot of time there and the change was unbelievable (for the same price). The staff were great, always helpful and cheerful, the rooms were so much nicer than the Travel Lodge and it just had a much nicer vibe going on. I will never stay at the drab and depressing Travel Lodge again\n\nReview 9:\nLayout of room was ok, bathroom was relatively clean but I did not have a good nights sleep after being woken up and kept awake by people in the room next to me! Staff were helpful and asked them to be quiet, which only lasted about ten mins unfortunately!\n\nReview 10:\nWhat an experience. Check in and Check out was very quick and simple considering the amount of people that were around. Hotel seemed very popular with backpackers and tourists. BUT then we got to our room.. it was super tiny with the most uncomfortable double bed i have ever slept in.. If you enjoy springs and wood planks sticking into your back i would highly recommend staying here. Hotel levels were dirty and of the limited facilities offered none were working. This was marketed as a romantic get away for two but we couldnt even stand staying in the room, it was stuffy, small and uncomfortable OH YEAH and the air conditioner didnt work I would seriously recommend you spend an extra $50 and stay some where much nicer\n\nReview 11:\nOverall a good no frill hotel. Clean room and bathroom. Staff very pleasant and helpful. Location great, near Hyde Park and Oxford Street. Not that far to walk to any other attractions. My only misfortune was that an american teenage convention also stayed at this hotel at the same time. This meant lots of door slamming , excited high pitched voices, noise through the walls etc. However, I have stayed before and it was fine. Teenagers just being teenagers, but at 2am....i prefer to be asleep and not woken up by excited loud teenagers.\n\nReview 12:\nWorld traveler, working for an airline, and i have been to hundreds of hotels in 42 countries.. This average looking 3 star hotel is perfectly located just south of Hyde Park, is very clean and the staff very proffessional and helpfull, all rooms are similar, and have kitchenttes wt thinny fridge, sink and microwave. Bathhrooms are quite smaller then usual. The bed are less then 3 feet wide and 6 feet long. So as small as the smallest beds in Europe. U can ask for 1 queen size bed in advance, but their is no garantee your will get it. The biggest complaint i have is that MOST ROOMS DO NOT HAVE INTERNET ACCESS. And those who do have it cost $40aus more plus the internet fee witch is $22 a day. The rooms are also not better in any other way.Yet the hotel web site says their is internet. So beware. I would not recommend this hotel unless you dont care about bed size or internet acces. Otherwise its a nice run of the mill 3 star hotel\n\nReview 13:\nMy Mum and I had a long girls weekend at Easter, and stayed at the Travelodge.It is very central and close to Paddys Market and China Town.There was no restaurant in the hotel.Buffet breakfast was available, but on check in they did not advise us if you prepay all your breakfasts you get a discount.We did manage to get the discount after overhearing someones else's conversation.We stayed 4 night and the room was well set up for 2 people. We caught taxis to get around and it was cheap to get into the city centre. As there was no restaurant in the hotel , we walked around the corner to the Crown Hotel which provided excellent bistro meals, pub and a gaming room.\n\nReview 14:\nStayed 5 nights on business, ok sized rooms bit old but pleasant, good device,clean, Great gym and free, quiet at night close to Restaurants and transport Recommended would stay again good value\n\nReview 15:\nStayed four nights in Travelodge Sydney. Location was very good for us, center Sydney, Oxford street shopping, Surry Hills resturants were all within walking distance. Room was good and clean, price we paid was very good for the quality of room. Used the washing machines and dryers on laundry rooms (2 AUD each) few times, very handy. Staff was friendly, except the man on night shift. We we wanted to check out very early and he was quite unhappy to serve us in the early hours. This little drawback did not ruin the stay, I would recommend the hotel to my friends.\n\nReview 16:\nWe arrived from a very long flight, and had booked our room months earlier, only to be told when we were checking in that our room had been DOWNgraded due to a Bonjovi concert. We got a pretty small shabby room with 2 single beds! The TV didnt work and no one turned up to fix it when we rang front reception. Staff were pretty stressed and not that friendly. When we challenged why are room was being changed at check in and why we hadnt been advised earlier, and we were basically told, that the hotel had the right to be able to change our room to accommodate reservations made on the day. We are both good income earners and over 50, we expect to be treated a bit better than that. We wont be staying again. It is a fair walk to the nearest station and a bit of a hill too.\n\nReview 17:\nUnderstand the reviews that talk about switching rooms upon arrival. Same thing happened to us on check-in. Staff at the front desk apparently has to deal with the situation so often that they have a set patter to deal with guests. We did not get the room we booked and they claimed we had a request, no guarantee of room type. Decidedly unfriendly staff at check in and when asking directions. They spout patter, rather than listening to the question asked. That said, the room was OK; microwave, mini fridge, cutlery and crockery. At least the beds were firm. Bathroom was generally clean, but could benefit from a floor scrub. Previous guests trash still on the floor after two days. Neighborhood is OK if you walk toward the Museum stop, but if you take a wrong turn you end up in a less than desirable neighborhood. Expensive for what you get. Won\u00e2\u20ac\u2122t be back.\n\nReview 18:\nI stayed in Sydney for 3 days during New Years Eve, and chose this hotel as had stayed there previously 5 years ago and knew it had a good location and was a reasonable price. Its a modern Travelodge, and although not your 5 star hotel its very comfortable, rooms are large and clean and is in a good spot. I was also pleased to see that the room have a kitchette bit with a kettle, fridge, sink etc which came in very handy. Its in a quieter location so you don't hear the noisy traffic and would definately recommend it as a good base to friends. Would def stay in there again.\n\nReview 19:\nfor our needs this was just the ticket. We have stayed before and felt the same 3 ys ago, we needed a budget accommodation for ourselves a 4 yr old and a baby near city centre. We paid $105 a night plus $5 per night for the cot and $22 a day for parking... brought an air mattress and blanket for our 4yr old. Rooms have a small kitchenette with kettle, microwave, sink, sm fridge (smaller than a bar fridge), 3 mugs, 3 plates, 3 bowls, cutlery, tea and coffee w/ milk., Iron, ironing board, hair dryer. Close to Hyde park and Museum station. Parking is in an adjacent block. Lots of nearby eating on Oxford street. Secure room key reqired to acess floors. If you are showering in the evening you need to wait about five minutes for the hot water to come through but comes right away in the morning. TV. is LCD good size. Beds are okay.\n\nReview 20:\nwe had an enjoyable stay .great location.the access cards for the lift was tricky to use every time.the restaurant was only open for breakfast but there was plenty of other places to get food nearby.otherwise it was clean and comfortable.good value for money.\n\nReview 21:\nThis hotel was overrated. Stayed for just 1 night and that was enough! The room we were given was nothing like the one in the pictures. No sofa for starters. In face the room was that small there would have been room to put it anyway. The room was clean and tidy but very small. The location was good for us as it was reasonably close to central station and we were in transit. There are much better and cheaper alternatives in this area.\n\nReview 22:\nReally enjoyed our 16 night stay here. Booked through the Travelodge site on a Tuesday (Chooseday offer) and paid Aus$112.50 dollars per night bed and breakfast for 2. We had a large corner room on the 16th floor and the view was great. Room clean and comfortable with little kitchen area and large bathroom with lovely hot shower. Breakfasts were really nice and staff all helpful and friendly. Taxi's pull in all the time so airport transfers are no problem and cost around Aus$42. Location is really good just a couple of minutes from Hyde Park. We enjoyed walking to all the sights but Hotel is close to Museum Station, lots of bus routes and Monorail Station. All round excellent for the price.\n\nReview 23:\nI just returned from Sydney and stayed at the Travelodge and was very pleased with my stay. I was given a corner room which was very quiet and comfortable. The room was very clean, the A/C worked well and the twin beds were very comfortable. The only problem was the beds had rollers and were not secured to the walls and would move slightly during sleeping. No big deal though. The bathroom was clean had plenty of hot water (shower only -no tub) The maid service was so quick -no sooner would I leave and the room was done by the time I would return from a quick bite for breakfast. The location is great -Just steps from chinatown and the CBD. The hotel breakfast was just so-so and I would not recommend it. All in all I would stay there again without a doubt.\n\nReview 24:\nBooked through expedia.com, so got a super cheap rate for this room. Got a nice corner room quite high up in the hotel. Because of the arrangement of our room (quite a long corridor from the door to the bedroom), we never heard anything that was happening in the hallway. The bathroom was comfortably sized, and although the bed was only a double, not a queen as we had requested, it was still really very comfortable! Nothing fancy, but really, you're only in it to sleep and change most of the time anyyway! Location wise, it was great, only a couple of minutes walk to Museum station, less than 10 minutes from Central and only 20 minutes walk to Circular Quay. Its location near Museum Station made it easy to get the train to and from the airport. Would stay here again.\n\nReview 25:\nStayed at this hotel for work training with another colleague. We were booked into a twin room with twin beds for 3 nights. The beds are tiny, reception say they are 2 feet 6 inches wide but this does not allow for the tapering at the side of the bed. On the second night I came back to the room to find the bed just pulled up. Sheets not tucked in (because they were too small) and the blanket still as I had left it that morning. I changed rooms that night to a queen room with sofa bed. Much better. Whatever you do don't book the rooms with 2 single beds if you are an adult!\n\nReview 26:\nIf you risk your health, or that of your loved ones at this hotel, you might ask assistant manager, Mr. Elmer Samonte, why he doesn't seem surprised when one of his 90-year-old guests is locked in an elevator for 80 minutes, or why he doesn't seem concerned that the elevator alarm system doesn't work. Then you might ask him why he won't call doctors upon request when the 90-year-old guest and his wife request one to check on his heart condition after being deprived of oxygen in an elevator. This incident occurred to one of our family members on February 1, 2009. The management was absolutely no concerned abou this incident - refused to call a physician, couldn't say when the elevator had been inspected last, and to add insult to injury - refused to provide a room to let the 90-year-old guest rest and try to recoup from the harrowing experience.\n\nReview 27:\nStayed with my wife for 6 nights in mid February 2010. Requested a queen size bed when made booking online, and we got exactly that upon check-in. We arrived at 8AM, were told we had to wait until 2PM to check in, but were able to leave our luggage in their safe room. We tried our luck coming back at 1, and surprise, our room was ready. We got room 914. It was nice and spacious enough for two, with a sofa bed added as a bonus! The only pet peeve is the shower head which kept tumbling down if the water pressure is not enough. But apart from that, everything is nice, especially considering the AUD115 per night deal we got. (Sydney is an expensive city!) The reception staff was helpful enough, and the housekeeping staff did a good job cleaning our room every day. Not to mention showing professionalism and class too, that is when my wife realized she had left her BlackBerry in the room a few hours after we had checked out, when we came back, they delivered it back to us at the lobby. Happy as Larry!\n\nReview 28:\nThis hotel is a great deal for Sydney. Its still walking distance to everything (although moreso for younger legs.) Its clean, modern and close to transit. Sydney can be very expensive. This hotel is a great choice at a cheaper price.\n\nReview 29:\nAn older building that's received attention of late. Public areas and rooms are remodeled with an urban flair. Front desk is small and crowded, particularly at checkin/checkout times. Staff seems to be able to handle the volume without making guests feel like individuals. Bathrooms are adequate and clean, you have to really look to find mildew and the occasional stray hair. Shower stalls are smaller, and hot water was erratic. Convenient kitchenette includes sink, coffeemaker, microwave, and fridge. Iron and ironing board included in room. Wi-fi on higher levels of hotel. Coin-operated guest laundry on 5 different floors, but usually too busy to be of any use. I booked an Expedia special rate and received my special requests (queen bed, high floor, away from elevator) without any problems. The hotel refused a late checkout unless I paid 120% of the single-night rate. They did offer complimentary luggage storage instead, which was not ideal, but acceptable.\n\nReview 30:\nMany people will continue to stay at this hotel because of its convenient location and cheap price, however if you can possibly avoid it please pay a bit more and stay at a nicer hotel. As an experienced traveller i chose this hotel for its location and based on stays in TL in Melbourne. Upon arrival the reception staff were unable to find my booking (which i made on expedia) and told me that they had no rooms available even though I had confirmation from Expedia. They then managed to find the booking but however had only 1 room left which was a smoking room and with twin beds.. The room is dark and on the second day a mobile phone which was inside a suitcase but unfortunately unlocked went missing... All in all not the best of experiences and if you do choose to stay here then take your chances and make sure you take all your belongings with you.\n\nReview 31:\nBest location close to Central Train Station. Basic hotel, clean and well priced considering that it is located in the heart of the city. Service was good. Will return.\n\nReview 32:\nI travel to Sydney regularly for business and have two other hotels I usually use. They were both booked up, so I picked the Travelodge on the basis of location. Location is quite good, with easy walk to Central Station and some good Thai restaurants nearby. However, like many other reviewers here, I was disappointed with my bedding configuration. As a single traveller, I was given a room with three singles (when it seems there are also rooms with queens, or two singles and a sofa). On that basis alone, I wouldn't book this hotel again or recommend it to others, as I have not had problems at other Sydney hotels with getting my preferred bedding configuration. The beds were not very comfortable either. My room was clean, but had a view straight across the lane to another building. I think backpackers who want somewhere clean to stay after roughing it will like this, but there are other places that are better value for others.\n\nReview 33:\nVery good location close to everything you need to see in Sydney. Rooms was fairly clean but planty of rubbish under the bed. We booked a double bed early November 2010 but when we arrived we were given twin beds, it was a pointless exercise complaining, we were told that \"agoda\" customers bookings of a double bed was not guranteed. Complained again the next day and was told that they could ring \"agoda\" and get me a refund, which means I would have had to spend a day looking for another hotel. Our days were fully planned so we made the best of a bad deal. The room did not reflect the money we paid. The room was very small, we had difficulties in fitting two suitcases. Some of the staff was friendly, opposite the hotel is a nice pub with cheap beer. The hotel is walking distance to all the sites.\n\nReview 34:\nWe were really disappointed in the Travelodge Sydney, it seemed like it would be a fine, low-range hotel, and it was definitely not suitable for vacation travelers. Location was fine, and the lobby was lovely, but the rooms were old and although clean, the fittings looked sort of dingy. When you ask for a King size bed, what you get is two twins pushed together. The bathroom was tiny, and worse than that, the shower had no door, just a curtain, so the floor was soaked after each shower. We didnt' even get a squeegee or anything to help clear it up, so the floor stayed wet.\n\nReview 35:\nAs I live in Sydney and had to use up our week before it expired, I decided to take myself and my 10 year old son into the city as we don't venture to the city so it was all an eyeopener for me as well. The hotel was a walk away from everything, we walked, caught buses and trains as well just for the fun of it. My son had never been to the Opera House or the Aquarium so they were highights. Our hotel had a microwave so if we didn't eat out, we 'd stop at Woolworths or Coles and buy frozen meals. Our towels were changed every other day and the room was always cleaned and tidied. The bed was a bit hard but all in all we had a great week and my son certainly caught up on all the touristy attractions Sydney has to offer.\n\nReview 36:\nI stayed at Travelodge Sydney in late January 2012. Despite not having a guarantee of bedding configuration in the room booking, I got a double bed -- a bit on the hard side, but not uncomfortable at all. The air conditioning was good -- powerful, adjustable, and easy to use. There's also a separate in-room sink, which means that making tea or coffee doesn't involve filling a kettle from an unwieldy bathroom basin. All in all, pretty damn good for a 3.5 star hotel. The location is pretty good too -- it's basically a block and a half to Museum Station, which gets you access to the city train service, and also close to caf\u00c3\u00a9s in Surry Hills too. (Joe Black, just next door has excellent coffee too, do try it). Downsides -- the soundproofing isn't great (there's a fire brigade route on Goulburn St, right next door, so you may hear some emergency sirens every now and again), and the windows aren't huge. Otherwise, not much to go against it.\n\nReview 37:\nWe arrived at the Travelodge early after a long flight from Auckland for a overnight stop before heading out. Since we arrived early, we were able to check in early. Once we arrived up to our room, they gave us twin beds instead of a queen bed like we had booked. Since there were loads of people downstairs and they did let us check-in early, we confirmed that our reservation was in deed for a queen, but they did not have one available that time so we let it go. The hotel was fairly clean, but the shower had no bottom. It was only a tile floor with a drain. It is in pretty good location as it is within walking distance to Circular Quay, but it is a pretty good walk. There were a ton of younger people here, probably because a reasonable price, so I would rate it as one step above staying at a backpacker hotel. Would probably consider other options before staying here again.\n\nReview 38:\nGreat value; very comfortable bed; helpful staff; good room with a fridge and a microwave; great location near Museum station (easy to airport); close to restaurants etc in World square.\n\nReview 39:\nWe stayed 4 nights (stay 4nights pay 3 deal) and found both the hotel and room to very clean and tidy. The front desk staff were attentive and helpful as were the cleaning staff' The room was quite large for a hotel style room with a hugh comfy bed - you almost need a map to find the other side !! Only negative was the bathroom was a bit on the small size especially the shower. If you are looking for a centrally located hotel close to Hyde Park or the CBD with buses & trains close by then give this a try .\n\nReview 40:\nI stayed at Travelodge in Sydney for 3 nights and booked via venere.com for only AUD 65 per night. A single room in a hostel is maybe 20 dollars less - but it's not worth saving the money. The hotel is conveniently located (not in the centre of the CBD, but still within walking distance, only 3 minutes to the mtr), clean and quiet. Rooms are quite spacious, have a lcd-tv, iron, iron board, aircon, etc. Real value for low money, the only thing I was missing was free wifi.\n\nReview 41:\nThis hotel was ideal for my friend and me travelling around Australia - I was dreading 'living out of a case' but we had every facility necessary to make our stay in Sydney enjoyable. Our room was comfortable & clean and we could prepare meals if necessary. There were several guest laundries where we could do our washing and use the iron and ironing board in our room so we didn't look like contestants for the 'Miss Creased & Crumpled' competition. The staff, without exception, were helpful & friendly - nothing was too much trouble. The location is also a plus - easy walking distance to most of the tourist attractions.\n\nReview 42:\nExcellent location but thats about it! How they got a 4 star rating is unbelievable I would say 2.5 to 3 star rating. We had 3 different rooms within 12 hours due to not getting the bedding right the first 2 and the 3rd time we got what we paid for. The second room we stayed the night in and woke up to the air conditioner leaking all over the floor at 6am Christmas morning. The 3rd room we were in had no air conditioning working until the 4th day we were there for 6. Every day we had to ask for more towels, even though they had to make the beds every day we still had less towels than beds that they had to make. Intially everything looks clean but tired the bathroom was in need of a good scrub. The lobby is updated and the staff are very helpful. I would look carefully before booking this for more than 2 nights and compare it to other 4 star hotels which would easily beat this hotel on that rating.\n\nReview 43:\nPlease only stay here if you want a very basic hotel thats quite close to all the sights, shopping etc. Be aware that your bed will be on wheels? !, the rooms are very basic ie the shower is a hole in the floor with a shower curtain so EVERYTHING gets wet. The restaurant has dirty crockery and the window ledges need cleaning. I think they also need to spend some money on soundproofing, you can hear doors slamming all hours of the day and night. On the plus side the staff are pleasant enough and are happy to book trips etc for you. We also got a good deal by booking online direct with them but I wouldnt want to pay full price.\n\nReview 44:\nWe stayed there May 19-May 24. Their check-in time is 2:00 pm, but they will allow you to store your luggage in the meantime. This is a very nice service, especially if you arrive at Sydney in the early morning, as most international flights do. Since we were traveling during the less busy season, the staff at the front desk were so courteous to allow us to check-in immediately upon our arrival (about 8:00 am), once it was determined that a room was indeed available that far in advance. This was an unexpectedly nice gesture on their part! We found the location very convenient to all our points of interest. Additionally, the hotel is close to two supermarkets, and a movie theater. Travelodge Wentworth also has coin-operated laundy facilities. Our room was spacious, and equipped with a microwave, fridge, kitchen sink, countertop, cable TV, iron, ironing board, tea/coffee maker, work table, and sofa bed. The room was very clean, and towels as well as toiletries were replenished daily. Our room was located on the 8th floor, and we found it to be very comfortable and quiet. We would definitely stay at this hotel again.\n\nReview 45:\nWe had a poky little room with 3 single beds a fridge that could not keep anything cool let alone cold Dripping taps Air con that after 3 days had not cooled the room at all Never again will this chain get my money or my recommendation\n\nReview 46:\nWe made a bad decisison to stay at this travelodge! Granted the location is good for the price, its everything else the hotel ffers which is shocking!!!! The stay are very rude and unhelpful, the air-con is poor at best, for a reason unknown to anyone at the hotel the kitchen was always closed meaning if you wanted a meal you would have to go else where. the hotel bar was also never open, we stayed for 1 week which proved to be not as cheap as first thought, as if you require internet excess (which we did) it cost $100 dollars for a week!!! Very exspensive if you ask me! My advise is stay at the \"vibe hotel\" around the corner they have a pool/spa/gym and the hotel kitchen serves excellent food at a very reasonable price!\n\nReview 47:\nThe only good thing about this hotel is location. It is very central. The staff are very unhelpful. The service is very bad. We had to ask the reception for cleaning the room 5 o'clock in the afternoon. And they looked at us in a way that was not normal to ask for cleaning the room. Every day when they cleaned the room we found our clothes and telefon on the floor. Towels were wet and dirty in the bathroom and we had to take them to reception to have new ones. It was mug on the walls. And the floor was as dirty as before cleaning. It was just one elevator and one day one of them was out of orther and they asked us to use the step to go to 14 floor!!! because the needed the other one for theirselves.\n\nReview 48:\nI stayed with a few friends in. Double room. We had arrived a few hours early (2pm check in is far too late) so we asked the lady at the counter if we could store our bags. She asked for the booking names with no smile or welcoming gesture (I've had a more personal service from an Automative phone service) The gentleman who took our bags was friendly enough. As we arrived back during Check in time the same lady who had 'greeted' us earlier had asked for my name as if she had never seen me before. We received this kind of service throught our whole stay. The cleaners were nice but when we had asked the cleaner if she could come back (as we were in at 10am during such an early turnover time) she had said she couldn't come back as she had nearly finished. Due to lack of any service and the laundry room being way up in the attic I've given this place a Two out of Five\n\nReview 49:\nWe stayed here for two nights and were pleasantly surprised by the friendly and efficient staff, comfortable, clean rooms and great position of the hotel. One block from Sydney's Hyde Park, close to Museum Station and with access to 24 hour undercover parking it is a great spot for short trips to Sydney when all you need is a room at the end of the day. We didn't have breakfast in the restaurant as there is a small kitchen area with microwave, fridge and dishes which makes it easy to have a simple breakfast in your room. We had a few problems getting the hang of the swipe card in the lift, but it works if you are slow and careful. Worth it for the extra security.\n\nReview 50:\nJust had a week in Sydney and I must say the hotel surpassed all of our expectations. It is just round the corner from the station and also from the Park. The room was very clean and there is nothing to criticise, a bit basic maybe but a bargain. We had breakfast every day and it was ok. I paid for the breakfast when checking in and it was $5 a day cheaper than ordering on a daily basis. I would recommend this hotel to any visitors.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32042, "query_start_index": 32044, "query_end_index": 32044, "truncation_seperator": "... 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{"id": "2515829", "pid": "2515829", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at Harrah's 3/31-4/7/07 It was a LONG week. It was so crowded and smoke filled. The noise level was so high at night with allthe slots we went to bed each night with a headache. Was told room would have a coffee pot but they dont have enough to go around, Would a $10. pot put them back much?? The buffett was not worth the long wait or the high price. All I got for my comp, for spending over $2,000. was $12.00 of a meal. I will be going back to MGM much better there. One more thing we rented a car to go to grand canyon skywalk, The Grand canyon is a must see BUT dont spend $25.00 to walk on the skywalk. A really big disappointment. They wont allow cameras on walk, they will take your picture for $15. A really big rip off. If going to las vegas I hope your time and money spent is not at Harrah's.\n\nReview 2:\nThis was my yearly girls trip and we decided to stay at harrahs this year. After reading negative reviews regarding the hotel (I.e. rooms, safe, air conditioning) I was very skeptical. Much to my surprise, we had a great time and no drama. The maid we had was great and so were the waitresses that served us drinks every night in the casino. We would definitely stay here again\n\nReview 3:\nHarrah's isn't the flashiest place in town but it was perfectly located and for such a great price I would have expected less but was pleasantly surprised. We had a great stay and will be staying here again next time we come. The rewards card didn't really seem worth the trouble unless you plan on dropping some serious cash. Great stay!!! !\n\nReview 4:\nWe stayed at Harrahs Jan. 25-30. When we checked into room it was pretty late and it was like 80 degrees in our room. My husband turned it way down to get cool and we headed out. Upon returning to room it was like a sauna on there. We called the front desk, and the nicest man came and fixed it right away. Very prompt!!! I had read in bed bug registry of all the incidents at Harrahs and was actually nervous about it, having experienced it before in a hotel room. I am VERY happy to report that there were no bedbugs to be found...and I did do a thorough search!!! The hotel is in a perfect location and room was a nice size. We did eat at Toby Keith's and it was very good. We had a great time and would definitely stay there again. Great location, great price, nice rooms, comfy beds.\n\nReview 5:\nThis was my WORST experience in regards to as Harrahs property! Was offered a COMPED Premium Executive Suite but when I got to the hotel was told this was not available, and was told I would be given a premium room. This was unexceptable and eventually after a half hour of complaining and dealing with hotel managers was given the suite. Suite was OK but by now I was very frustrated. Ate at Toby Keiths Bar and Grill and was VERY disappointed, way overpriced and not that great! Cafe was also not very good and very overpriced for a cafe. The topper was when I got home I noticed a $98.10 charge on my credit card for a room I didn't stay in, and to this day they will not refund my money. I'm in the process of getting the money back and will pursue it until it's refunded. I will NEVER stay at this or any other Harrahs property ever again and that's unfortunate becuase we stay at the HArrahs in Reno and have always been treated good, this Harrahs was a HUGE disappointment!!!!!!! I would never recommend this place.\n\nReview 6:\nWe stayed 4/21 to 4/26 at Harrah's. Checkin was fast and friendly. Room 856 in Mardi Gras tower. Roof top view...didn't mind...we were in Vegas!! Room was very clean, slightly worn around the edges but overall in good shape. Plenty of storage space in wardrobe. Room had a safe which held my DVD player, jewelry case, and loose odds/ends. Room also had an iron/board which was handy. Didn't use the honor bar. No coffee pot but we don't drink coffee. Bath was clean, plenty of towels and lots of storage space. Hairdryer also in bath. We never waited for a drink while playing. All the employees we came in contact with were polite and friendly. Casino was clean and bright. Didn't notice any heavy smokey smell. Would definitely stay here again.\n\nReview 7:\nNever, never again.....our stay at Harrah's was a big disappointment.....this hotel needs to be torn down. Our room was small, lighting was terrible, felt like I was living in a cave. Smoke permeates everything in the place......has that nasty old bar smell. No WiFi in the rooms and I'm sure if they did it would cost a bundle....guess they want you in the casino. Everything is so over priced....but that is all of Vegas. Drunks roam the halls at night disrupting your sleep....yelling, fighting, and hollering in the hallway. The whole place reminded me of a cheap, old motel....can't compete with the nice places in town.\n\nReview 8:\nI have stayed at Harrah's three times for work. Each time has been equally disappointing. The casino is one of the worst (if not the worst) in terms of the smoky air. The rooms are very dirty. The lights literally flicker when you turn them on (like a cheap motel in a movie); the curtains in my room had holes in the blackout so light filtered in every morning. There is a consensus from my coworkers that we should try to ensure we never stay in Harrah's again. It is one of the worst hotels I have ever visited.\n\nReview 9:\nBuffet bracelet for 24 hours with shared casinos is the best deal on the strip only Harrahs Buffet \"Flavors\" is the worst of the lot. Requested late check out the day before & was told I would have to talk to the day of shift in the morning, called at 7:20 A.M. told to talk to next shift starting at 8 but give them a little time to get organized so call back around 8:30 - 9;00. Front Desk was overwhelmed with people checking out on Sunday A.M. so they didn't answere the phone. I bought a beer early morning hour from the casino bar & the tender triedt the old \"6 dollars from 10\" routine, since I had just given him a $20. I know the slots are a rippoff but does the staff have to get into the act? Will NEVER return. Maid did a good job on the room.\n\nReview 10:\nThe hotel was outdated,no flat screen TV.My makeup kit was missing from my other purse. Reported it to Security but no reply yet on what the resolution would be. Room carpet was very dirty. The housekeeper did not do a good job. Toilet shower wall was not scrubbed well. Under the sink was fillthy. No flat screen TV. Bathroom amenities was only shampoo and lotion. Will not stay there on my next trip especailly that my makeup kit was stolen from my purse.\n\nReview 11:\nI've stayed in the mega places, so i was somewhat leerie about an older propery with mostly bad reviews. No worries. the friendiest employees i've ever encountered ; fantastic suite upgrade;yummy steak house; oh, those crab legs!! and the prime rib that melted in my mouth. I don't understand the robbieries; use the safe in your room; lock up your valuables, even pc's fit in safes. but I regress; I found Harrahs to be very accommodating and I can't wait to return.\n\nReview 12:\nI haven't been to Las Vegas in three years and the recession seems to have taken a toll on employees and hospitality. We stayed at Harrahs because of the location and room rates. It took an hour to check in on a Monday afternoon! The room was tidy, but could use a good cleaning. There were dust bunnies behind the furniture and on the phone. The casino was crowded, so we took the shuttle to the RIO, where I have stayed in the past. Harrahs was o.k., but I doubt I'll stay there again.\n\nReview 13:\nI'm not sure where the people whio wrote negative reviews about Harrahs stayed, but my family and I just got back from staying (4) days there. We arrived at 630pm, and we only waited to check in 5 minutes. The lady at the desk was very nice and upgraded the two rooms that I had. She kept us away from the pool area because of the music, and located us away from the elevators as requested. Our rooms were very modern, very clean and very quiet. We had the maintenance guy reset the thermostat so it stayed on all the time with no problem. Granted it is an older hotel, but I would stay again. We used the safe, always had coffee in the mornings, and had a good time. We also went to the pool and iot is nice. It's not the biggest, but we had chairs on the upper level under the misters which was great in the 110 heat.\n\nReview 14:\nWATCH OUT!! $100 deposit per night required at check in. or $200 cash to be refunded upon check out. no where does it state this flaw. Make sure you have the extra money when booking this hotel.\n\nReview 15:\nWe stayed at Harrahs for a 3 day trip. When part of our group checked in they asked if they could remove the items from the Mini-bar so that they could use the fridge, the desk said yes but there is a charge of $15 a day to use it as wel as remove the items. There is really nothing fun to do there other than the Carnival Bar which is over priced and not really that great of a place. The air conditioning did not get cold and would just shut off. The Only thing going for the place was the location on the center of the strip but it is not worth it to stay there just for that. We also paid for strip view rooms and they either faced the roof or the very corner showed some signs of being the strip.\n\nReview 16:\nThis hotel is in an ideal spot, right across the street from the Mirage and Ceasars Palace and a short walk to many other casinos and shopping. I stayed on the 8th floor in the Carnival tower, the rooms are nothing special but the beds are comfortable, the room is DARK and its quiet when your sleeping. This was my first trip to Vegas and I'm glad we chose this hotel. Is this the hotel for your honeymoon? Probably not. It's also not kid friendly compared to some of the other hotels we stopped in.\n\nReview 17:\nThis was my second time. I went last year 2009 and stayed @ Bellagio. This time I went with my gf for the 4th of July Left 7-3-10-7-7-10. The hotel was fine I upgraded to the Deluxe Exclusive Suite with a Jacuzzi Male/Female sinks. The room was great, but we didn't stay at the room. We mainly walked the strip. The last few days we wanted to go to the pool, but it was 2 crowded. it was just a normal pool nothing big, fancy, decorative. We did do the 24hr buffet which was unbelievable and the 24hr bus rides. It u were going to Vegas for the 1st time I recommend this hotel. but next time I am going to check different hotels.\n\nReview 18:\nMy husband and I stayed at Harrahs from Nov 13- Nov 19, and as usual we were not disapointed. Harrahs staff is friendly and helpful. As many times as we have stayed there we have never had a problem that was not rectified immediatly. I love the Hotel, the atmosphere, the people, and everything in general. The only thing that disturbs me. Is those Time Share people that jump you every time you walk through the door. But this is a common practice at most hotels. My husband and I adopted a system of splitting up a little when we enter a hotel or casino. If they don't think your a couple, they leave you alone. But stay a Harrahs, the fun and excitment never stop. We wouldn't stay anywhere else.\n\nReview 19:\nStayed here for 3 nights for about $40 room/night, had a pretty good stay. Hotel is in the middle of the strip, so location is very good. We had the classic rooms, which offered plenty of space and were clean as far as I could see. Shower didnt have much water pressure, but ah well. We had the free breakfast, which is basicly a $9 value at the local starbucks every morning. We didnt use it because the lines were very long, so I recommend to not take the free breakfast into account when considering this hotel.\n\nReview 20:\nI just got back from Harrah's Las Vegas today. This is a wonderful hotel casino. They gave me an early check-in. The room was absolutely excellent. My room was in the Mardi Gras Tower. Everything worked in the room. TV, all lights, and remote control. The bed was very very comfortable, there was a free safe in the room and a bar. Everything met to my satisfaction. I was in a comped room, so of course the view was not spectacular, but it should not be as it was a complimentary room. The hotel room was quiet, great climate control and excellent housekeeping. Several restaurants are in the hotel and I really enjoyed Ming's Table. This is right at the Mardi Gras Tower and has fine Oriental cuisine. The property is right in the middle of Las Vegas Boulevard and easy to access other hotel casinos and the Monorail. I highly recommend Harrah's Las Vegas.\n\nReview 21:\nWe stayed there Dec 5-11 and it was on the outdated side but other than that everything else is great. We were impressed how clean our rooms were and promt they were with maid service and friendly staff were alawys willing to help you in any way you needed. I would recommend staying here the price is good and will be amazed at how clean it is I read and looked at pictures before we went and was kinda scared but once we got here and looked around I dont know where the picutres or bad review were because our experience was great. Our room view was amazing because we could look out our room and see mountains and the Mirage and watch the Volcano errupt from our room.\n\nReview 22:\nHotel was very conveniently located in the middle of the strip. Room was clean and comfortable. Over the weekend, maybe because it was summer, the hotel guest were a bit of a younger crowd, and a bit rowdy, but it was quieter during the week. There was a safe in the room and free parking, no fridge or coffee maker though. Public transport are very accessible, and even driving in Las Vegas was very easy. Everything was easy to find and close by.\n\nReview 23:\nHarrah's is set in a great location and I am sure that it would have been a fantastic hotel back in the late seventies/early eighties. The room we were placed in was horrible - dust everywhere, leaking taps, blocked toilet. It looked like Huggy Bear had left in a hurry. We asked to move twice and were told no other rooms were available. The worst part being that when we woke in the morning we had been bitten on our legs and stomach - the women on reception obviously denied all knowledge of bed bugs... There are much nicer hotels nearby - spend the little bit extra they cost as Harrah's may once have been a nice hotel but is now dirty and the people that work there could not care.\n\nReview 24:\nStayed here for a week. This hotel is located on the strip and in the middle of all the fun hotels and casinos. Must eat at KGB burgers......Also if you want to surprise your spouse or freinds get a limo from presidential limo. They will pick you up at the airport and take you to your hotel and then take you back to the airport when you leave.........\n\nReview 25:\nRoom was small but clean. Staff very friendly. Good if you're not looking for fancy. Great location.\n\nReview 26:\nGood location - a little tired but for the price good value.\n\nReview 27:\nWe spent a week at Harrah's (July 29 to August 5, 2008). The room was clean and large, the room cleaning service was timely but unobtrusive. The Hotel facilities are generally good - with the exception of the Cafe with slow service and tired decor. Location of the Hotel is excellent - on the most vibrant part of the strip - I only wish there was a drugstore close ! Overall we were satisfied with our stay at Harrah's and plan to go back if we get a good deal.\n\nReview 28:\nDo not stay at this hotel, the most disgusting service i have ever received in my life, The rooms are small the showers in the bath, the food is very average. Rather stay at Planet hollywood a fraction cheaper however the value is tremendous. The pool at Harrahs is a joke guys beware of this hotel, i would say the worst hotel in Vegas. I would rather stay in Arizona in a tent at the bottom of the canyon than Harrahs. A def no-go STAY AWAY!!!!!!!!!!!! !\n\nReview 29:\nWith a cheap room rate in the Central Strip, I was expecting the worse, but I was pleasantly surprised by Harrah's. The check-in staff was friendly and the room was clean and comfortable. The only problem was that the room requires a long walk through the casino, but until some Las Vegas hotel owner thinks there is a market of people visiting the city who aren't interested in gambling, long walks through the casino are an ever-present part of the experience.\n\nReview 30:\nI booked a HotDeal through Harrah's site with reasonable rates while I attended a government conference 27-31 March. During my flight there I developed a migraine and just wanted to get to my room and take medicine so that I could attend the conference the next morning. I signed some papers, got my key, went to my room and slept. Check out was rather hurried due to a line and hurrying to catch a flight, so I discovered later that the rates I was quoted and actually charged were significantly different (higher). I called the hotel and was told (after some time on hold) that I had agreed to the rate when I checked in. I explained that I did not feel well when I checked in and should be charged the original rates. I was never given a clear answer as to why the rates changed and pretty much told \"too bad you signed a piece of paper that says otherwise\". Very poor customer relations\n\nReview 31:\nSome friends and I stayed at Harrahs over the Labor Day weekend, it was terrible from the start! The hotel is old and out dated, the staff is rude especially the manager Chris and to make matters worse my friends found bed-bugs in their room and I woke up with bites as well!! When we brought it to the staff's attention, they pretended like it was no big deal, no offered any kind of sympathy let alone compensation. Chris the manager is the worst of them all, he was very unapologetic and nasty and threatened to black list us if we told anyone they had bed bugs!!!! WELL I DONT CARE I WANT THE WORLD TO KNOW HARRAHS IN LAS VEGAS,NV HAS BED_BUGS!!!!! SO BEWARE!!!!! !\n\nReview 32:\nMy wife and I don't have very high expectations for our vacations. We usually consider them to be a base of operations. One expectation we have though is that the hotel room has spare electric outlets for our various chargers and laptop. We had to unplug the lamp and/or clock to plug things in. Compounding the situation, the LAN outlet was across the room. The room overall was adequate. The shower was very dark and there wasn't a comfortable chair to sit in. As for the rest of the hotel, it pales in comparison to other hotels nearby. The whole place is in desperate need of updating, modernization, and a thorough scrubbing. It just feels like an old hotel. Saving graces of this place are the Piano Bar and the Mac King comedy show. Both were a lot of fun and great diversions. I understand the priority is keeping us in the casino but they can make more of an effort to make the rooms friendlier to modern travelers and a little more comfortable\n\nReview 33:\nI have stayed at Harrah's a lot I highly recommend it! They have a great location, a nice atmosphere, a monorail that stops there and a lot to do!\n\nReview 34:\nLoved playing the slots here bc I won. The drinks kept coming. Acually all of us won money on the slots here. just know when to quit bc you can lose it there too.\n\nReview 35:\nLocation is the best for gambling on strip. Room was kept very clean, super comfortable king bed. Stayed in Carnival Tower, should have someone checking and watching the elevator scene. Husband went down for coffee about 6 am before checkout and getting on elevator to go back to room with coffee, a man was in elevator area & followed my husband into elevator, approached husband for money. When husband went to get off elevator, the man followed briefly, but guess after finding out husband wouldn't give him money, the man got back on elevator. My husband said he felt he would have to have a fight to get rid of the man. We were concerned if it would've been me alone in the same position, i probably would've had my purse stolen & could've even been knocked down. Being Diamond card holders we especially like the benefits Harrahs give to us. Very good Diamond lounge and appreciated the Diamond business center in the checkin area printing our boarding passes, that was great. All around, a good trip, but didn't bring any extra money along home. Felt their slots were about average to other casinos we played at. Will be back.\n\nReview 36:\nOur room was broken into, money credit card , video camera, ipod, and prada glasses were all stolen while we were alseep. Made out police reports, and security from hotel, and they have dismissed this case like we were the criminals. We have never asked for anything except to get the room comp, they were rude to us, and never kept us informed. We have tried getting in touch with the risk management that was taken care of this case to get questions answered, and they told us they couldn't talk to us. Not one person , manager or costumer service had even inquired about how we were doing. I have been a devoted costumer, for over 20 years, and this is the reward. People be careful, there are no security cameras in the hallways to protect you, only where they casino is protected, and that would be in the casino.\n\nReview 37:\nDo Not Stay Here. Staff is terribly rude, rooms are small and ugly, pool is very small. Had to have the door between my room and the room next door fixed because they didn't lock. The tub would not drain when taking a shower, never did get that fixed. They charged us $5.00 for opening the frigerator, which I found out later by my Wife that there was nothing even in it. No coffee pot in the room and no free Wi-Fi. This is in my opinon the worst hotel on the strip and I have stayed at four of them so far. The staff alone is reason enough not to stay. I actually had a manager that didn't even acknowledge me while at the information desk and the old lady at the information desk was so rude and seemed to not even care about the issues I had. I can not believe the experience I had at this hotel.\n\nReview 38:\nJust returned from a week at Harrah's from 10th-17th June. Location can't be beat right opposite Caesars and near Mirage, TI, Venetian etc. Asked for one of the renovated rooms overlooking the pool (1231) and very helpful check-in lady obliged. Room very clean with safe and 32 inch LCD tv. No problems with noise and by booking direct we pid less than $700 for the week. We'll be back.\n\nReview 39:\nJust got back from 3 night stay at Harrah\u2019s in Vegas and I have to say I wouldn\u2019t really want to stay there again. The room was really small and was desperately in need of a refurb. It just felt really tatty and dirty and we didn\u2019t really like spending too much time there. This was the general impression that we got from the hotel, it all looks a bit tired and when you compare it to some of the other newer resorts it really fails into insignificance. On the plus side though we did get a really cheap deal with Expedia for this hotel so we didn\u2019t waste loads of money on it. There is also so much to do in Vegas that if you\u2019re looking for somewhere just to sleep that is cheap then Harrah\u2019s is an ok choice. The location is also really good as it\u2019s right on the central strip, but with hindsight I would definitely prefer to pay a bit more and get a better standard of accommodation, particularly given how much choice there is in Vegas.\n\nReview 40:\nwe stayed at harrah's las vegas last week and we booked a king size bed. when we checked in they said no king size beds were available, but of course they said we could up grade and pay for a suite. we said no we would take the 2queen beds and our room ended up having 2 double beds, so for the 5 day stay my husband and i slept in seperate bed.. i talked to other guest and 3 more people in the same week had this happen to them.. i started to wonder if this harrah's way of making you pay more and up grade?\n\nReview 41:\nStayed at Harrahs for 6 nights from 23/04/10 in a carinval tower room, it was fab.The room was very spacious and clean. Maid service was excellent, hotel staff very friendly. TJ's show at the piano bar from 6-9pm is not to be missed. We can recommend the Range restaurant and the Champagne Brunch is very special at Flavours Buffet. There's nothing negative to say about this hotel. The location, staff, rooms and enetertainment are all ace, Will return asap June and Chris from Scotland\n\nReview 42:\nOur plane arrived over an hour late so we did not get to the hotel until about 1 AM. Then we were told our room was not ready yet! Could have another one but the girl at the desk said this was one of their nicest so we decided to wait the xtra hour. The room was not nice-very small and nothing special about it. Thought the hotel was rather dingy looking. Did tell the person at the desk when we checked out how unhappy we were and that we would not be staying at their properties again. The next 2 nights were at MGM and were marvelous. We have been to Harrah's in St Louis and love the casino but LV Harrah's was a huge disappointment.\n\nReview 43:\nOnly complaint was starbucks did not adequately staff for a convention they knew was going on. Everything else good value. Food good at toby keiths and kgb burgers. Food a little expensive but not that bad.\n\nReview 44:\nI booked this hotel because the price was right, and so was the location (or so I thought), but this area of the Strip seems to have changed a lot over the last few years. It seems like EVERYTHING is catered to the high roller now, even in a mid-range casino like this. This is odd because 99% of the people I saw milling around looked no better or worse than me, playing nickel, quarter, and dollar slots just like me. These obviously weren't \"whale\" caliber people, yet even though I feel I fit in well there, I still felt like the casino and hotel couldn't have cared less about me. And EVERYTHING is ridiculously expensive. Don't look at the room service menu unless you want a hearty laugh. Five dollar bottles of wine going for FORTY dollars? Are you kidding me? Maybe I spent enough money at their casinos so they'll invite me back for free, and if so, I might take them up on it, but no way in heck will I ever pay to stay here again.\n\nReview 45:\nthings have changed at Harrah's. The staff is not as friendly as in years past. the food is just ok at best. The range restuarnt is not good as in the past stays. The gaming tables have increased the min. bets. The slots are tighter than a riverboat casino. All in all ovoid Harrah's. Try another casino.\n\nReview 46:\nWhile not quite as extravagant as the Bellagio, Wynn, or Venetian, it still provided a great experience. The location is right in the middle of the strip which makes it very convenient while taking in the sights. The room was very clean, updated and also very quiet.\n\nReview 47:\nCentral to strip, couldn't be more conveniently located. 't the first room I was given had wet carpeting and no lamps or phones plugged back in after someone cleaned the carpets. I went behind the bed to plug it all back in-and found dirty socks. Gross. Called down, they asked if I wanted a new room (ya think? )-and someone would bring me keys. Ok. The man grunted and handed me keys. I turned around to grab my bag and found another man using his newly given keys to get in the SAME room. I had already said the room was dirty, and I'd washed my face etc already...they were giving my dirty room to another victim. Next room was far better, great view and clean-all this was in Mardi Gras tower. We did have a great dinner at The Range, amazing service. It's just an older hotel, and of course there's smoking everywhere in Vegas. I'm sure you can get a good price on room, but frankly there has to be better choices even if includes a bit of a walk.\n\nReview 48:\nfrom the easy check-in the staff were very helpful and friendly, arranged an upgrade room. the suite was lovely, bed was fab and room lovely and clean. the location of this hotel is brilliant and have stayed before. the only downsite is the smoke in the casino after years of no smoking in the UK and most of the USA it was very hard to get used to the smokey atmosphere. found that we spent most of the gaming time in other places such as mirage which was alot easier on the lungs, maybe harrahs need a better extracter system.\n\nReview 49:\nI reserved a Deluxe Executive Suite on a comp offer on the website and when I arrived I had to practically beg for what turned out to be an oversized,rundown Classic room! Outside of being larger than the very small standard room it was terrible. Harrahs seems to take pride in offending their best customers! Diamond Players stay away from this property!\n\nReview 50:\nThis was our first time to stay at Harrahs, and we were pleasantly surprised. Our room was very clean with a great, comfortable king bed in the Mardi Gras Tower. The front desk was quick and efficient and we enjoyed the casino. The location is terrific, almost middle of the strip!!! The only negative we had was with a casino cashier that had an attitude. Trying to cash a check was clearly not something she felt like doing, must be too much paper work. Other than that, we would recommend Harrah's.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29411, "query_start_index": 29413, "query_end_index": 29413, "truncation_seperator": "... 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{"id": "2516062", "pid": "2516062", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the Bonaventure Hotel several years ago and were \"wowed\" by it, but nowadays, it's pretty tired looking. It could really use some spiffing up. The room was quite pricey, was on the small side, but clean, and the bed was comfortable. The view of downtown L.A. from the huge windows in our room was spectacular. The lobby area was beautiful and had lots of shops and restaurants. The one negative is that the customer service was terrible! We needed assistance with travel to the Staples Center to see the Los Angeles Laker's game and got little help and alot of attitude! Usually the concierge in a large hotel is very helpful, but after calling them twice and also talking to them in person, we were quite disappointed. The front desk staff did seem nice and professional, however. The parking situation was a nightmare, very expensive, and the parking atttendants in valet parking were real jerks. Should we go back to L.A., we'll not be staying there again.\n\nReview 2:\nThe hotel was very run down and disappointing. The lobby was dark and grey and the rooms were not well maintained either, The first room given to us was on a floor that had construction works going on. We naturally rejected the room. The second one they gave us had a water leak in the closet! It caused our belonging to be soaked wet and we had to pack and switch rooms half way through our stay. The concierge was not very friendly and were only interested in selling packages that they could earn a commission from. All in all, it was a bad experience and i would never go back again.\n\nReview 3:\nWe stayed at the Westin Bonaventure for 4 nights from August 14-18, 2006. The hotel exceeded our expectations. The staff were friendly and helpful, especially the concierge who answered all our questions and explained the transit system for us. We loved the fitness centre. It was always open and each piece of cardio equipment had its own t.v. that you could plug your headphones into. The hotel itself is huge and several levels of the hotel have small restaurants and cafes that are not owned or operated by the hotel, but are great for grabbing a small or quick breakfast. The hotel has a breakfast buffet that is good but at $18.95 a person we didn't want to eat there each day. The room was small and a strange shape as mentioned by previous reviews but the king sized bed was very comfortable and I loved the pillows. We ate dinner at the Bonaventure Brewing Company in the hotel and it was very tasty. The hotel is about 2 blocks from the metro and made taking transit very easy to use. Would stay here again.\n\nReview 4:\nwe stayed at the westin bonaventure for 5 nights in march, with our 4-year-old daughter. as soon as we checked-in, my daughter was offered a nice kids bag, containing a cup with straw and a cap. my husband was running the marathon, and the hotel was right between the start and finish lines! the staff was nice and attentive, and the concierge always happy to help. I must say I was a bit unsure after reading some reviews, but we really enjoyed our stay at this hotel, and found the room to be very comfortable. we reccomend this hotel if you are planning to stay in the downtown area.\n\nReview 5:\nI stayed at the W Hotel Los Angeles at the beginning of October. The hotel is located pretty much downtown and offer fast access to several of LA\u2019s attractions. We came by car, which we parked in the hotels garage for 30 USD a night. Considering the price you pay the for the room, I think this fee is way to high despite its location in downtown LA. They gave me a room on the 22nd floor with a nice view on LA (see picture). The bed was extremely comfortable. The room included all necessary amenities. Also worth mentioning is the fitness center, which includes a small indoor running track around the towers. To use the SPA the hotel charges a fee so we did not end up using it. The same unfortunately applies for the internet. Given the price I had higher expectations.\n\nReview 6:\nwe booked our stay on hotwire. We knew we may get this hotel and read reviews in advance but for the price we could not be beat. The AC is highly controlled and we were warm. we called the front desk and they said its november the air is off till summer. we can use the heat or fan. we were warm all night long. there are lots of resaurants in the hotel but the shops you read about are lousy they are selling a bunch of crap from the downtown fashion mart very over priced. Most of the shops are vacant not being rented by anyone. I would imagine in the mid 1980s this had alot of high end boutiques. All in all looking for a clean comfy bed at a cheap price this place is very okay. As long as being warm is okay with you! Dont pay too much you wont be happy.\n\nReview 7:\nI booked my reservation through hotwire and got what I thought was a great deal. I arrived at midnight, having already paid for the room, but there were no clean rooms available. There was a line of people ahead of me also waiting for a clean room. I finally got a room at 1:30 a.m. after almost falling asleep in the lobby. The desk clerk offered to comp my breakfast and parking, which I accepted. The amount of the comp turned out not to cover the cost of the breakfast, and I just got my bank statement to find that I was charged the full amount of the parking - $35 - as well as an additional charge for some undetermined service. I don't even know how to go about getting the charges reversed, and I'm sure it wouldn't be worth the headache. The room was ok, but given the poor service I received, I would never stay there again.\n\nReview 8:\nWe planned a last minute trip out to LA and decided to book the hotel through Hotwire. Hotwire has never done us wrong and gave us four star hotels in Century City the last time we used it. So, I assumed hotwire would do the same thing, but I was wrong!! Like many, we were excited to stay at a Westin but staying at this hotel was like staying at a 2-3 star hotel. First off, parking is horrible!!! We were not going to pay $47 to park it overnight so we parked at the World Trade Center for $9.90. Second, once we got to the room, we noticed how outdated and dirty it was. The bathtub was peeling and hair, that was noticeably not ours, was lying all over the place. And to top off that, they did a monthly fire alarm testing for 30 minutes in the morning!!!! This is by far the worst place I have ever stayed at and the best part was finally leaving the hotel. My suggestion, spend the extra $47 dollar elsewhere.. especially if it has free parking. I would never again stay at this place.\n\nReview 9:\nI grew up in Newport Beach, but I had to stay in Los Angeles for about 5 weeks in January for a business opportunity. They gave me really good rates and treated me very well.\n\nReview 10:\nReservation in my name, but husband arriving first. Called ahead to confirm that he would be given room. Told he would not, and there was nothing I could do. Since I was arriving five hours later this presented a hugh inconvenience. I continued to protest, and the gentleman finally stated that I could fax a copy of my driver's license with a note giving authorization to release room to my husband, but the license picture and signature had to be 'perfectly clear'. I cannot emphasize enough the rudeness of the man on the phone. Why could he not offer this option to begin with in a more professional manner? My husband was given the room, but we had three adults and were given a room with one queen bed and were told that we were guaranteed a room not the number of beds even though I booked a room with 2 beds. They finally offered a roll-a-way. The rooms are small, but clean, but this was a very negative experience and I would not stay here again.\n\nReview 11:\nWestin hotel has an really cool design with 4 column elevators that lead you to your room. Staff is friendly and service is good. Got a free upgrade being a SPG member. The 35th floor bar is cool because it rotates around the LA skyline. The only complain I have is that if you got a car in the valet be prepared to wait. The staff in the garage is not all to friendly and the one I encountered actually had a nasty attitude. Getting your car is a 10-15 minute wait at least. I guess I am just not use to this type of service\n\nReview 12:\nFrom the outside, this is an interesting looking hotel. On the inside, it has lots of quirky potential. Unfortunately, in staying here for two nights I got the sense (almost from check-in to check-out) that the hotel is on life support and they've called the priest for last rites. What a shame. Some clues are small. They've taken out amenities like minibars, pay per view. The public areas are dimly lit, with worn carpet and furniture. My room has carpet straight out of 1977 with the only upgrade being a flat screen tv. Even the bath amenities are less than Westin standard. I'm a Starwood fan, a platinum preferred guest, and I will never stay here again. Sad, because - as I said, it has great potential if somebody would put a little money into it.\n\nReview 13:\nArrived early. Room was ready and clean. No extra charge. The room was quiet but the glass walls takes your privacy away. The building is non smoking and this is great.\n\nReview 14:\nStayed here for 3 days during the summer. Check in was horrible. the staff was rude and slow at processing my reservation. Overnight parking at the hotel is very pricy, and they even crashed my side mirror to the car. Had to go through alot of hassle in order for them to claim the hotel parking. Bedroom had a broken bed and instead of changing our room they decided to take 2 hours to fix the bed in the room without cleaning up afterward. Only 1 word can sum up my experience there. Bad.\n\nReview 15:\nWhy is this a Westin? To be honest I've been very dissapointed with Westin such as the Galleria, but this is the bottom of the bottom. The lobby has the feeling of being a subway station or an abandoned factory, it is really ugly and outdated; it is like 5 floors tall full with horrible small restaurants, abandoned locales and dark corners. The rooms are very unconfortable, very impersonal and small; tiny Tv and tiny beds. The service wasreally bad, as if they didn't care, although it was not terrible, it was just impersonal. On weekend nights the bar/club located in the lobby opens turning the lobby a place full of drunk people and some even making out in the middle of the lobby.... Elevators were very very slow, sometimes it took the elevator 5 minutes to arrive! Stay away from this hotel, trust me, it is not worth it even if you got an amazing rate. This is as bad as it gets, and Westin, what is going on?? ?\n\nReview 16:\nI booked in last minute when our flight was delayed in LA overnight. I just wanted a nice hotel, with good room service, in-house movies and quality toiletries. I thought I would be safe to go to a Westin hotel. Maybe Westin as a brand in the US is third tier, because it isn't in other countries I have stayed in. I am usually delighted by my Westin experiences. This was dreadful. It is a concrete monstrosity, ugly, dark poky rooms, no in-house movies, just tv channels. Room service was a major rip off, over cooked steaks for $40+ and an inhouse wifi so complicated to join I gave up. In addition toiletries was soap and some cheap shower get.\n\nReview 17:\nTouring California, we stayed here on the way through LA (having also done a night in Beverly Hills, Hollywood, and Santa Monica). The building is architectually impressive, and is well situated for downtown (where there isn't much to see - as tourists we shouldn't having bothered extending our trip to here). However, the hotel itself was great. We had a suite, with floor to ceiling windows overlooking the Hollywood hills, and a gloriously comfortable bed. We really enjoyed our room. The hotel also has an impressive bar on the top floor, a perfect spot to watch the sunset. This hotel is highly recommended.\n\nReview 18:\nthis place is awesome an old and a new section. bathrooms all glass. service is awesome. area in back with water pools to hold parties. you won't be disappointed, but may be overwhelmed. Many famous people walking around like nothing. Sheryl Crow, Lyle Lovett, I loved it.\n\nReview 19:\nWe celebrated New Year's at the Giant Village outdoor party a few blocks away and spent the night at the Bonaventure for convenience. The rate was $149 secured through the Giant, which had reserved a good chunk of the rooms. We appreciated the heightened security that was in place for the evening -- wristbands for all guests for entry. That helped take care of any New Year's in-room celebrations that might've gotten out of hand. Check in was a breeze. There was plenty of staff for this full house night. Our room had two full size beds and was on the smallish side (especially for 3 adults) but still comfortable. The room was clean and stylishly decorated.\n\nReview 20:\nStayed at the Westin Bonaventure in October 2011 with my boyfriend and a friend (whom we were out in California visiting). We are all 25-years-old and stayed downtown to get a dose of the touristy Hollywood things. We got this hotel at a great corporate rate, making it a good deal for our needs... however the valet parking was VERY expensive here! And it is pretty much essential to have a car if you are staying in this area and wanting to see the sights. The hotel itself is beautiful, the lobby area had bars and restaurants to choose from as well as convenience stores, shops, etc. The room was great! Gorgeous, great linens, comfy beds and a wonderful view. Everything was very, very clean and the bathroom was large. There were nice added in-room amenities such as gourmet coffee and tea and high-end toiletries. Great downtown location puts you central to many things in LA... overall a great pick, especially if you can get it at a good rate!\n\nReview 21:\nHad a very tight window to check-in and change from a long flight before beginning business in the area. Front desk checked me into my room for my quick change, but neither key opened door. Out of time, I returned to the front desk and asked them to rectify before my return some hours later. A second try with a new set of keys was not successful, either. Finally, a hallway maid called security for me to get my room open, only to find it was already occupied. It took 4 attempts and the front desk was completely hapless and unconcerned. Property is cold, unattractive massive cement structure. Staff is un-attentive at best, inept at worst. Dinner on site in a sushi restaurant was horrid -- since when is a California Roll frozen and only partially thawed before serving? No one else was visible in any of the restaurants. Now I know why. Never again.\n\nReview 22:\nNot only am I never staying at this heap of greed, I'll not use Priceline as well. Let's get the only thing good about this hotel over with saying....the view as great!.....the parking 42 per night was terrible, the fiberglass tub was chipped, the TINY rooms, the double beds (really like queens but they could never put a queen inside these tiny rooms), their nickle and diming you for everything...nope, never again.\n\nReview 23:\nThis is a great Hotel for Pets, they allow Pets almost anywhere, in the bars, resteraunts, and outdoor property. The Westin has many ammentites for Pets too, such as Dog beds, doog food, Dog toys, treats, and some have onsite doggy day care so you can leave your room. The Westin is probably one of the best properties for pets to com have fun..\n\nReview 24:\nI stayed here over Memorial Day weekend, the room was nice, but I could not get the internet in the room to work and the business center was only open on Saturday until 4pm. After asking for someone to come up and fix the internet issue, I had to call again and finally someone came up, but could not fix the issue. The shops inside the hotel were closed all weekend and I had to wait until 5pm for a restaurant to open. All in all room was clean and beds were comfortable, but I won't stay here again.\n\nReview 25:\nOn top of the charges for parking ($35) and internet ($12), local call starts at $1.50. Unlucky for me, I forgot to bring a copy of one of my reversions, I was directed to the business center, which took me 10 minutes to find, because it is inside the FEDEX office, and the hotel staff I talked to didn't bother to tell me!! And, of course, I had to pay for that one piece of paper, $1.05. It is a big deal when you're staying 4 nights and are paying such high room charges already, then find everything other than the bed you sleep in costs ADDITIONAL!!! I was traveling in the mid-west the week before, a 2-star hotel I stayed at offered free wi-fi and free access to their business center. I will never come back!\n\nReview 26:\nDon't even think about making a reservation... Poor service, tiny old rooms, paper cups in your bathroom instead glasses, noicy A/C, empty minibar, antique TV etc. will never ever go back.\n\nReview 27:\nThe rooms were ghetto, the service was AWFUL the food for the buffet was awful. DON'T STAY HERE\n\nReview 28:\nI stayed at the Westin for a convention, it was a very nice place, we stayed on the 20th floor to keep the traffic noise down and away from the elevators so that we were assured privacy because we didn't want to close our curtains. We found nice places to eat and shop although I wish that there were more places open, with the economy that just isn't happening. I am looking forward to staying here again.\n\nReview 29:\nThe Great The views! The hotel itself and the rooms are really unique Floor to ceiling windows and glass elevators - love it! The beds and amenities are top-notch My staff encounters at all times were A++, and I\u2019m a bit high maintenance The Good I treated myself to room service twice and it was delicious Really good location \u2013 easy access to Red Line and walking distance to a lot of good downtown restaurants and bars The Huh? No pay-per-view movies available I had a clear view of the pool from my room and wanted to go down but every time I looked down there were not enough chairs and people were laying out on the ground \u2013 no thank you! The Bad Parking is $35 a night Wi-fi reception in my room was spotty at best and $12.95/day\n\nReview 30:\nI regret booking this place. But not that i could help it, it was booked for us through hotwire.com. Dont let the 4 star hotel line trick you here. 1. more like 2.5 or 3 star hotel 2. holiday inns have been better 3. rooms were small, anyview of the city was obstructed 4. shower head in the bathroom were almost falling out from the walls. 5. lobbys, hallways and elevators were from the 20 -30 years ago. 6. service at the concierge was terrible. offered no help or suggestion. was not knowelgeable at all, even to resturants IN the hotel 7. parking was $25 a day!!!!! ended up to be not so much of a bargain after all 8. pictures on thier homesite was mislead, not anything close to the reality! 9 3 words: DONT GO HERE. there are SOOOO many other places in downtown LA...\n\nReview 31:\nI was excited for my accepted price of $75 dollars on priceline for a four start hotel. When I got there the building from the oustide as well as inside the lobby was gorgeous. Much like a four star quality hotel, but as far as the room goes, some updating could possibly be done here. It was obvious that the room had aged. The walls, the bathtub, closet, the t.v. seem to be the ones that could use some help into modernizing the room up to a four star quality. I expected a nice flat screen t.v for a 4 star hotel. Luckily there was a beautiful view in place. The room is not ugly, nor dirty, it just is not the standards of a 4 star hotel. I thought a 3.5 star at the Hilton was much nicer. Overall, nothing to complain about, the stay was pleasant, but again, the Westin Bonadventure looks only like a four star outside and inside its lobby but inside its hotel room it has yet to reach its 4 star standards.\n\nReview 32:\nThe Bonaventure isn't the luxury hotel that it used to be. It's shabby despite the lobby upgrade, weirdly empty (like the set of a scary movie) and the food is awful. But the rates reflect its reduced station in life, and the location is perfect for downtown business trips, and lets you walk to the library, Disney, MOCA, even Nokia Theater with ease. I've stayed here 5 times in recent years. The beds don't seem to have that Westin loft any more (or maybe it was just this one) but in other ways the service was fine. Parking is outrageous, so park nearby instead. Or even better, take the FlyAway shuttle to Union Station and then walk around downtown. Lots of good restaurants in the area, so no need to eat in the hotel. Especially avoid the overpriced LA Prime, where the food is just plain bad.\n\nReview 33:\nFor leisure, this hotel would not be my choice to visit. But I was visiting as part of a conference, and it was better than most corporate- type hotels. The room was small, but the dual headed shower and the HUGE window was great. THe decor was very nice and the desk was very useful. Besides adding a fridge, the room amenities were more than adequate. The hotel itself is huge and confusing to navigate. However, there are lots of bars, restaurants- both fast food and sitdown- and shops inside the hotel. I didn't leave the hotel at all one day! The staff were very friendly. The concierge was very helpful and the front desk was as well. One suggestion- what is with the $13/day internet????????? You are a conference hotel- enough with the nickel and diming! Also $24 room service breakfast is ridiculous, even for a 5* hotel, which it aint. Overall, Starwood did a pretty good job with this one. Character? no. Charm? no. Adequate? More than.\n\nReview 34:\nThis was just as all the reviews said. Completely out-dated unless you get updated or renovated rooms and that's hard because even if you request and are assured, it's no certainty you'll get on! Rugs had stains and room had musty ghetto hotel smell. Bathroom, walls, and almost everything but bed were disgusting! I booked through Hotwire.com and they should be ashamed to call this a 4-star hotel!\n\nReview 35:\nStayed here for a conference. Huge hotel. Clearly still re-modeling, fountains in lobby not operational. I arrived very early (10am) and the hotel called my cell as soon as they had a room for me, which was 11:30 - nice! The room itself was very nice with a great view, lovely linens, etc. My only complaint is no outlet near the bed for phone charging. I asked for a late checkout (2pm) and they accommodated me immediately. All staff interactions were positive, from front desk to stowing luggage. They do have a place to print boarding passes, but no business center. There is a place on the second floor that says it is a \"Business Center\" but it is not affiliated with the hotel and charges for use. There are several restaurants in or near the hotel, and some shops, though some are gone, no doubt due to the recession. Good facility for conferences.\n\nReview 36:\nWe booked it as triple shared room. Found the room was too small, but were told that the room was big enough for 4! We had 3 very small built girls sharing. There was no way we could have 2 girls comfortable fitting into one bed, one of us ended up sleeping on the floor. The beds were that small! Why the heck couldn't they provide us with a roll-away-bed like the other hotels did? Never again!\n\nReview 37:\nI was surprised to see quite so many negative reviews of this hotel. My friend and I stayed here on the 12th of July for 3 nights. We had just arrived from Dublin and were very tired so we were pleased that check in was quick and they were very polite and helpful. There was a subway in the hotel so we could just grab a quick bite before going to bed and we could see in the distance the hollywood sign from our room. The concierge wasn't overly nice but we spoke to a couple and they weren't all like that. Our room was big and well air-conditioned and the beds were great. The bathroom too was big and very clean. The fountains in the lobby were great, parking the car was fine but expensive so we were pleased we only had it for one night while there. Overall a very pleasant experience.\n\nReview 38:\nMy issue is with the $35.00 a night parking. That is totally ridiculous. I wish that I had researched this hotel better and I would have stayed somewhere else.. Also breakfast for 2 came to over $50.00! I'm sorry but there are alot of nice places to stay in LA without all the piled on charges. The rooms were O.K, nothing special......But never agian. When I questioned the parking price I was told \"it use to be $42.00\"....Like $35 was a big favor... They also charged for internet.....that was the final straw for me....I think it was $13.00 a day. I made a big mistake in this place.\n\nReview 39:\nI stayed here 2/22/05 for a quick buisness trip. I was going to stay at the Hilton, but it was $100 more. I got a room at the Westin for $159 and it was great. Loved the Heavenly bed. Quite, clean and nothing to complain about except the workout facilities. This is a HUGE hotel and they have a tiny fitness room. I went down at 6 am and there was a line for the few machines they had available. If in downtown LA again, I would gladly stay here again.\n\nReview 40:\nWe arrived at Westin Bonaventure straight from our 14hour flight from Australia. We found the staff extremely helpful and were very impressed with the rooms. The rate we obtained in Australia was excellent for the facilities offered. We had breakfast on level four at one of the cafes. We found the subway easily accessed. The $3 day pass was excellent value. We were travelling with two teenage children and they also enjoyed the experience offered at Bonaventure.\n\nReview 41:\nOk, well the $42 per day valet is steep, but the hotel itself is nice. I liked the fact that there are plenty of places to eat right inside the hotel. The rooms are small, but cozy with decent views. Very clean and a wonderful lobby. You will have to call for your paper, this is true, but all in all the deal I got on hotwire made it all the worthwhile!\n\nReview 42:\nI'm pleased to say that I enjoyed my first visit to Los Angeles. I was welcomed at the Westin Hotel by the front desk clerk Ashley who reluctantly told me that my room was not available, this news upset me very much but Ashley graciously offered us an upgrade to a nicer room which immediately set me at ease. I was glad to see that the room was unbelieveable, the bed was absolutely devine and the room service was scrumptious! And I was lucky to get to checked out by Ashley. Overall I had a great stay.\n\nReview 43:\nBefore arriving to this hotel, I was already dreading it because of the $42/night valet parking fee. However, once arriving I figured that I still got a steal for getting the room for cheap thru priceline. Check-in/Check-out was fast and easy. Nice and helpful front desk. We requested a room with the Hollywood sign view but couldnt see it. (I'm assuming it was the fog that covered it.) Room was nice and clean but a bit small. The fridge was a nice touch to keep our drinks cool. The bathroom/showerhead was the best thing about the rooms here. Location was convenient as it was about 15 minutes to all of the places we wanted to visit. (with traffic it took a bit longer) Overall, I wouldnt mind staying here again, but only if I got a good deal thru Priceline again. P.S. We ran into Charles Barkley in the valet area one of the nights we were heading out to Hollywood, so I guess that was the highlight of our stay!\n\nReview 44:\nI stayed at the Westin, as I was taking the train from Union Station. Check-in took minutes. They up graded me to a suite on the 14th floor. Room was spot less, bed was great. Had dinner in my room, it arrived in about 20 minutes. Had breakfast in room, it came in about 15 minutes. Check out was a breeze. Hotel was maybe 10-15 minutes to the train station, so worked out great. I have stayed at this hotel numorous times and have never encounted a problem.\n\nReview 45:\nRoom has been remodeled. Kind of small. But housekeeping department is not up to standard. No room cleaning for one day until I was back in the evening. Took an hour to clean the room. Did not replenish towels. Luck that I was travel solo. Left same day newspaper on the desk and they threw it away. Never experience such service. Can hear all my neighbor water flushing. I mean really loud noise.\n\nReview 46:\nThis place was nice. I took the FlyAway bus from LAX, walked from Union Station to the Hotel. Better to go up 5th Street than 3rd or 4th because of the hill. (Angel's Flt is under repair). The lobby's really nice, I liked the roof top bar. Service was good. The bed was great. Okay, the bathroom was small, but it was still a very cool hotel.\n\nReview 47:\nwe got this hotel for 70usd a night. Although it was old and had nothing to offer to tourists except quick bites for the nearby office workers,the rooms were in excellent condition. The standard Westin experiences(bed,shower etc) was well served up for $70usd a night.Great value. We rented a car so we got pretty much everywhere we wanted to go.It was appx 15mins from the Universal Studios and not too far from Hollywood Blvd.Of course keep the traffic in mind! Loved this and would stay here again for the value if I came to LA again.\n\nReview 48:\nWe got a GREAT rate at the Westin Bonaventure via Priceline and honestly we have nothing but positive comments. We enjoyed our stay, staff was friendly, great rooms, great bed, great views. The hotel decor (outside of the rooms, lobby, hallways) is a bit dated, but we really enjoyed the architecture, the Andy Warhol paintings outside our door, the glass elevators - it was great fun! My only complaint is that the hotel ONLY offers valet parking at $20.00 or $25.00 a night (I can't remember). More often than not, when we would try and leave, there was a crowd of people doing the same thing. Long lines to turn in your ticket, long lines while we waited for the valet to retrieve our car. One morning, we left our hotel room at 8:00 am, went straight to the valet, stood at the end of a long line, and we were in our car by 8:42. The Westin Bonaventure could certainly use a better parking system.\n\nReview 49:\nWe spent a week at the Bonaventure on our honeymoon. We live in Georgia and had never been to Los Angeles as adults. Overall the trip was wonderful! There is so much to do in LA it is hard to decide, but the concierge at the hotel was wonderful- Make sure you use them! I read all of the trip advisor reviews before we went and I was a little hesitant about the valet parking cost- but go ahead and splurge, it is worth it! They have your car waiting for you when you need it- and they even clean it up! So, don't waste your time looking for cheaper parking! The hotel was kind of dated- but that really didn't bother us too much. We had lots of privacy on our floor- it was never noisy. It is kind of like a cruise ship- they have lots of stores and restaurants. We ate lunch and/or dinner almost every day in the Bonaventure Brewing Co.- It was fabulous!! My husband loved the home brews- and I loved the food! Overall, we had a wonderful trip and the Bonaventure was a big part of it!! !\n\nReview 50:\nStayed at this hotel for an acting convention. It is very big. Tons of restaurants, Outdoor pool. Our room was ok. There were stains on the floor. The bathroom was nice with marble counters and floors. I had lunch at the lobby bar with friends, and the people that worked there did not seem like they cared about us and they just wanted us to go so they could serve the agents and directors that were there for the convention. Other then that service was good. Would recommend!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32006, "query_start_index": 32008, "query_end_index": 32008, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1160, 1759, 2788, 3386, 4172, 4945, 5792, 6796, 6982, 7951, 8489, 9258, 9439, 9942, 10879, 11540, 12166, 12451, 13126, 14091, 14960, 15391, 15749, 16264, 16993, 17194, 17302, 17721, 18469, 19257, 20183, 20998, 21959, 22371, 23240, 23649, 24453, 25053, 25518, 25996, 26363, 26881, 27815, 28286, 28696, 29051, 29601, 30515, 31518]}
{"id": "299850", "pid": "299850", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at http://www.grandmercureroxy.com.sg/ in November 2011. The rooms in the hotel are old and have a bad smell, beds are very uncomfortable, showers have weak pressure. I would have preferred to stay in Ibis in retrospect. We were promised a free upgrade because we have a status in the hotel, however when we got there we were told they are overbooked. When we pressed them they said that we could actually upgrade for extra $80 a night. We looked at the sweet and it was just as old and smelly as the other room. Location was fairly convenient right across from the bus stop. The executive lounge had nice breakfast and a gorgeous view.\n\nReview 2:\nLocation is good and just opposite a big mall where you can get everything you need. The hotel even provide shuttle service to the airport and to the MRT station. The bell desk personel are so helpful and friendly. Will definately stay again when in Singapore.\n\nReview 3:\nThis hotel is a good facility but they do not know how to provide quality customer service. They would not fix a billing problem NOT caused by me and it cost me one extra nights stay. I will never stay there again.\n\nReview 4:\nA great alternative for a short stopover in Singapore. As the Transit Hotels were full I tried the Grand Mercure Roxy for the first time. It is a 20 minute free shuttle ride from Changi airport with pickups every 30 minutes. With a 10 hour stopover the Roxy was a good choice. A good value 4 star hotel in a very non tourist part of Singapore. The rooms had been recently remodelled and were more than comfortable. Within 100 yards of the hotel were shopping centres - great for that last minute gifts as well as an array of restaurants all heavily patronised by local Singaporeans. I have visted Singapore many times but this was the first time I had stayed away from the downtown harbour/Orchard Road strip. It was well worth it for a different perspective on this city.\n\nReview 5:\nI stay frequently at ACCOR hotels and am regular user of advantage plus card. I usually find this gives very good value when staying at one of their hotels. I was put in a room at end of a corridor after the fire door, rather unusual place for a room. The noise protection between rooms is mimimal, I could clearly hear the room next door TV and them shouting at each other. I asked to be moved at around 11.30 pm. Staff were good with this and did move me to a more quiet room. Rather a pain to have ot change rooms. If you do intend ot stay here i wold suggest you go for the suites on the top floors , however at the price of these i think there are plenty of better options in Singapore. Overall room quality is not up to standard and rooms look very due for a makeover.\n\nReview 6:\nI stayed in this hotel for 6 days and was made so welcome. All the staff were so friendly and helpful.Food there good and reasonably priced. A walk to the McRitchie reservoir was offered to guests and it was a brilliant morning of lovely walks around the reservoir and jungle. There was even a canopy walk with great views. It gives you an idea and real sense of old Singapore. All this organised by the staff for free. The location is ideal. Not far from the airport or city. Taxis cheap and there's a great shopping mall across the road. Lots of local eateries for those who wish to try asian food. All much more reasonably priced than the city. East Coast Park is a short walk away where there are lots of walks and you can hire a bike. This hotel is ideally situated for those who want a bit more than just shopping.\n\nReview 7:\nStayed for 5 days with 2 small children. Location- not so near to the airport. if proximity to the airport is one's concern than there are other hotels in the nearby vicinity of Changi. Quite inconvenient from downtown. Rooms- average Breakfast- not at all variegated, no choice for vegetarians. After funfilled activities, returning to the hotel was a boring affair. The mall opposite the hotel is a big respite from boredom. To top it all , the Accor hotels awarded only one day reward points.\n\nReview 8:\nSometimes it is the \"other things\" that matter when staying in a hotel. One always expects a clean room, comfortable bed, etc, which we received in our experience. However, for us, as we were relocating to Singapore, we chose this hotel because of the convenience to our new home. In our hectic early morning start, we left many valuable items in the safe without \"knowing\". The Duty General Manager and he and his staff were extremely professional, discrete and honest and were able to contact us and return all of our valuables. We are grateful for the professionalism of Mr. Iskander and his staff and would recommend this hotel to our colleagues and friends. Besides the professionalism of the staff, the price is very competitive for Singapore, it is across the street from a very nice shopping Mall and only 10 minutes from the CBD. If you don't want to stay in the CBD, I would highly recommend this hotel.\n\nReview 9:\nThis is now my 5th stay at the 'Roxy'. Always a friendly and welcoming hotel. Staff are genuinely (not so common in Singapore) attentive and service orientated. They are also very committed to the hotel as a team. Great location, too...5 mins from the East Coast recreation area. Great for exercise. Good business facilites on the executive floor/lounge. Have a drink at the Roxy bar by the pool. Eat at either Feast@east or the Chinese restaurant. Both excellent.\n\nReview 10:\nThe Hotel seems to be old and upon arrival to the hotel room, there is no welcome drinks as like other 4 or 5 rated star hotel provides. Room Interior furnishing is old and no lights control panel is allocated. Its not a happy and pleasant stay anyway.\n\nReview 11:\nFelt that the front desk people weren't being helpful enough, i.e. I wanted to extend my stay & to have late check out. Everything was fine when I spoke to the front desk person until when I went down to update my room card did I realize that he didn't reserve the room for me. & to top everything off, there were an awful lot of trainees that couldn't really understand english or couldn't speak english well & I had a tough time getting my message through. & when I check out there were some problems that the person serving me couldn't seem to comprehend even after I explain to her the situation. Plus when she consulted her co-worker the co-worker nicely told her that I don't want a receipt when they didn't even ask me in the first place. & when I told her I needed a receipt the senior staff just brushed her off & told her to give me the receipt. Honestly, just what kind of front desk service is this ?\n\nReview 12:\nService was warm and friendly, rooms clean and comfortable, nice facilities. Only complaint is that we could not enjoy our breakfast at tung lok. Too crowded and noisy and we have to share table with others. Anyway, we do have a pleasant stay with orchard parade.\n\nReview 13:\nAfter booking weeks ahead, accor member, asked for a sea view, given after some discussion one looking at the rubbish bins. on the 7th when a higher floor was a better option for the noise from renovations on 4th floor. Kids running up and down the corridor at all hours. Staff generally quite good, baggage handling and short storage was good. I have stayed here with Airlines, Boeing and privately with better overall quality\n\nReview 14:\nWe chose this hotel because of it's proximity to the airport as we were having a 2 night stopover in Singapore. The shuttle bus was very convenient - driver polite and helpful with the luggage. Good breakfast which was free with our hotel package and comfortable, quiet room. For convenience we ate in the downstairs coffee shop. Very good service, reasonable price and the food was of a very high standard. We used the swimming pool, Everything well appointed and plenty of sunbeds and towels.There is also a large shopping mall over the road, connected by a walkway from just outside the hotel. The hotel organised a half day city tour for us which we enjoyed and thought was good value for money. If you are having a few days in Singapore, I would highly recommend this hotel.\n\nReview 15:\nMercure is a good hotel with the classic feeling of hotel when u enter the lobby.. Nothing unexpected friendsly staff nice lobby and nice rooms., kind staff as they allowed us for a late checkout without any hesitation or extra charges..its kind of far from downtown singapore but a nice mall located infront of the hotel\n\nReview 16:\nStayed here 2 nights as it was convenient to the expo center. Got a good rate due to show booking, but had to come back for a transit stopover a couple of days later at a higher standard rate. Staff is helpful and service pretty good. Hotel is convenient but as other reviews mention is badly in need of renovation. Carpet are way beyond worn, otherwise room was okay, but a 4 Star (?) hotel should include a clock. This is one of the few asian hotels that doesn't offer free internet access. It's available but at outrageous cost. Meals are okay but expensive. Better deal is to walk across the street. There is an interesting traditional outdoor shopping area. Next to that is a very modern western style mall with lots of US fast food restaurants and a huge selection of other styles, all with great prices.\n\nReview 17:\nMy second stay at the Roxy this year. Check in was efficient with a friendly welcome. There was some refurbishment work being done in the pool area. We were advised of this before we travelled. Although our room overlooked the pool area, the works did not disturb our comfort. Breakfast choices are adequate. Same as any four star hotel. Special mention of the lady chef making the breakfast omelets. She is an artist! I love the fact that the hotel is handy to a shopping centre and the wonderful local street eat area. Also the best McCafe I have ever had coffee at. Complimentary airport transfers and good value taxi to other areas of Singapore make Roxy my choice every time. Will definitely go back again.\n\nReview 18:\nthe shuttle from the airport was free but took forever. the check-in took 28 minutes. the hotel is under heavy construction and pneumatic hammers start at 8:30am rooms were clean but would not stay here again. Crowne Plaza Changi and Changi Village are a much better choice if you want a airport hotel\n\nReview 19:\nIt's a great hotel from every asepct except for location (i.e. I will give it five stars when I am in good mood). Fortunately in Singapore taxi is cheap and traffic is not so bad. If you want to use public tranportation you can take a bus to nearest subway station but don't try to walk. I am an Accor club member, maybe next time I will end up paying a little more to stay in the Novotel at Clark Quay.\n\nReview 20:\nHope this review helps anyone who decides to stay at Grand Mercure Roxy. We booked the hotel online and the hotel lived up to the great reviews it recieved from previous guests. We had a smooth check in and the staff was very patient and courteous while answering any queries that we had. Although there was an inital mixup with the non-smoking room we had requested due to unavailability, they ensured a room switch during the middle of our stay and did everything meanwhile to make our stay comfortable. It was clean and efficient. The continenetal breakfast was an excellent spread and the waitresses especially Jenny-lynn and Joselle gave a whole new meaning to service with a smile. A definite stay.\n\nReview 21:\nwe were on a overnight stopover here and they have an excellent airport pickup service. the rooms very great, tho there was a smell of cigarette smoke. bathroom lovely. perfect for an overnight stopover. (note - it is about 15 mins from the airpport)\n\nReview 22:\nWe stayed 3 nights in early Jan 2011. I have difficulty opening the door to our room everyday. IT was very frustrating! The door card has to be activated each time. On our first night, we were unable to sleep as there were construction nearby but other nights were fine. I would still come back but the door incident was very frustrating!!! !\n\nReview 23:\nIf you have the Accor Advantage Plus Card and you are enjoying the dinning benefits of the card. Please note that the staff on the phone when you make a reservatioin will advise you one thing (discount applicable to all a la carta items) and when the bill comes, the discount conditions will differ. In any case, to keep everyone in the loop, the accor dinning discount is not applicable for promotion item. This is misleading as the term they use in the menu is \"promotion delight\" which I thought was more like a special dish created and they are promoting it and not because it was cheaper as advised by the staff when the bill came. This is truely a disappointment as I am always weary about such discount / offers and went to find out about any \"fine prints\". The service I get from advising them that their staff conveyed the wrong information is that's the resturant policy. If that's the case, why is it that all staff not advised of such policy and shouldn't their words hold any weightage? so people.. beware!\n\nReview 24:\nThis is not my first time in this hotel. I have stayed here on a couple of occasions since 2007. The room is quite spacious and clean. Bed is very comfortable and the LCD TV is good. However, I wish that they didn't use black mugs since I can't see whether they are really clean on the inside. Moreover, the rubber mat is missing from the bathtub. Not sure whether this is a cutback to reduce cost. I also find that the food at the Feast@East restaurant is no longer good. Another sign of cutback? The good thing is that this hotel is opposite a major shopping mall in the east of Singapore and there is also a nearby food centre in case you want alternatives.\n\nReview 25:\nThis a decent hotel for a business stay or conference. There is a free shuttle bus from the airport, wifi in all of the hotel, a half decent Chinese restaurant, good hotel breakfast and lunch, a gym and outdoor swimming pool. If you want to see any of the city it will be a 10 minute ($10) cab ride.\n\nReview 26:\nHotel recommended by IM race. This years race was 45 in walking distance. Compared to 2010 the Hotel room was much more run-down. Internet only worked (same like last year) after talking to the IT lady for 15 min on the phone. Internet access code was only valid for 1 component, so no PC and I-Phone connection possible. Breakfast room looked like a renovation would be needed soon. Staff friendly, Taxi more hard to get, plan in waiting time. Room cleaning until 11PM at the neighbor room. Good location for Fast Food across the street in the shopping mall though. Suspicious Massage places next door in the same building.\n\nReview 27:\nGood value hotel close to the airport, we were visiting family and they lived a 10 minute walk away so position suited us. May not suit a shopoholic as they will need to get a cab to the bigger shopping areas. If you are just wanting a walk around some shops and a cup of coffee the shopping center across the road suits nicely. If you need to catch the first airport shuttle make sure you book, it fills up fast, in saying that the cab cost me SGD13.00 so not a big expense. End of the day we will recommend our family stay there when we go to visit and I would never do that if I didn't think the hotel was good.\n\nReview 28:\nmore item various for breakfast, carpet in room looks like dirty, drain water is not good at hand wash. room service responsive is good bed cover clean suggestion that free internet connection front office service is good and grooming\n\nReview 29:\nI was meant to stay at this hotel this evening but due to exceptional circumstances I was unable to fly. My flight from Manchester to Paris was delayed which meant I missed my onward connection to Singapore. My booking was made through Expedia and whilst the terms of the booking meant no changes or cancellation I was rather hoping the hotel would empathise with my situation and change the date. Expedia very kindly got in touch with the hotel and they said the following evening was full so I've made a reservation with another hotel. I then asked Expedia to see if they could check with the hotel and change it for the following week for my last evening in Singapore and the hotel refused saying they don't have to change the booking and I would lose all my money. My insurance company have said i'm not covered for this, Air France say it's not their fault, Expedia say there is nothing they can do and the hotel just isn't interested! Thank Hotel Grand Mercure for being so truly and wonderfully unhelpful.\n\nReview 30:\nMy partner had stayed in this hotel before and even with the hick ups then recommended that we should stay at this handy location hotel. We had requested a quiet room and finally found our room hidden behind the door hiding the fire exit. Yes, it was quiet if you don't count the noisy aircon unit. Otherwise room was comfortable but yet tiny and little worn out. Biggest disappointment was that when you take shower (in bathtub) the water seems to gather and you soon are standing in knee deep water. After shower the draining seems to take forever. Also all kinds of matter (mainly hair) seems to gurrgle up to the water. We complained this to the reception, who immediately contacted who ever. And sure enough after spending the day out we noticed that someone had been checking the situation. And that's were it stayed, as next morning same situation, water raising. We complained yet again, and nothing happened again. Would have made a scene next morning but were too busy and forgot. So the last morning the decision was made never to return.\n\nReview 31:\nWe booked directly at the hotel website, 2 single beds superior for 2 nights totally SGD342 including tax, buffet breakfast, airport shuttle transfer, 1-day city tour by the hop-on-hop-off bus. Things in Singapore are unreasonably pricey and this is really a very good deal. The hotel is not at the main actions but not a problem as it provides shuttle to the nearest MRT station. If taking a taxi, it's only 10-15 mins to the touristy spots. This hotel is in the East area, so nearer to the airport and I could see many flight staff staying here. There is good food around. The famous laksa restaurant/stall called \"328\" is at the back of the the hotel. The famous row of restaurants in East Coast Seafood area where you can take pepper/chill crabs from Sri Lanka by the sea side is just 15 mins ride by taxi. I had a wonderful dinner there. Hotel lobby big and crowdy. Rooms big, clean, bed comfy, well equipped. Breakfast has variety and looks good (but we ate little as we had to save our appetite for the too much fabulous food outside). I have nothing to complain about this hotel.\n\nReview 32:\nThe room that I had booked a month ago to suit 3 people was not available when we checked in. The receptionist wanted to give me a room with 2 single beds for 3 people and it took a lot of explaining that this was not suitable. She then wanted to give us a room with a king bed for 3 people, Finally she gave us a room with a double bed and a sofa bed,this was fine except there was no linen for the sofa and there was only 2 towels.\n\nReview 33:\nStaff are pleasant and courtesy. Good idea to have the scratch game given discount on the room rate. May have more promotion for discount on the breakfast, lunch & dinner On-line reservation for room promotion was good\n\nReview 34:\nI overnighted at this hotel arriving at 11:00 p.m. with an early departure next morning. Reserved a standard single and was upgraded to a very large junior suite. Room was great even though I was only in it a few hours. The free shuttle service runs every hour. So if you miss it, you can take a taxi that is only US $11 and takes about 15 minutes. Ask at the information desk at international arrivals about when the shuttle runs. For the return trip, you can reserve a place on the shuttle if you don't want to spend the money on taxi fares.\n\nReview 35:\nWe used this hotel as a single night stopover and must say the only good thing about it is the free shuttle service to the airport. It lacks personal touches that other hotels in Singapore give, such as complimentary water, and proper lounge bars for late night drinks. Be aware that all bar/cafe areas close before or no later than 11pm. Staff are not particularly friendly and meals are not great considering the price at either the main restaurants or pool bar. On our visit here it appeared that the bar staff were having words and were not being considerate to guests within the proximity who may have overheard, which we were not impressed with and none of the staff made any attempt to apologise either. On a plus note the pool is nice should you require some relaxation before a flight home. We are certain there are better hotels in Singapore as we have stopped in other city hotels and the decor in the Roxy suggests it is an older hotel that has been tarted up rather insufficiently over the years. All in all rather shabby chic and not worthy of three or four star.\n\nReview 36:\nWe stopped at this hotel in Singapore en-route from New Zealand to England. They have a courtesy bus from Changi Airport which is very efficient. The staff were great, very efficient and friendly. We booked an executive room, which gives access to the executive lounge. The room was a good size with nice furniture. The lounge offers complimentary breakfast (or you can have breakfast in the main restaurant instead for no extra charge), tea, coffee, juices & snacks all day, with free alcoholic drinks and excellent canapes between 6.30pm and 8.30pm. Definitely worth the cost of the upgrade. We would definitely stop here again. Access to all Singapores attractions is easy with the local buses and MRT trains which are very good. The hotel has a courtesy bus to the nearest MRT station.\n\nReview 37:\nthe room is spacious and clean. The service staff are friendly and the location is so convenient and we wouild come again. If the hotel could provide a package at a discounted price for a total package like weekend stay c/w other amenities, it would be a boost for the hotel.\n\nReview 38:\nThank you to the staff who have guide me with very useful information about where to go and how to get there with very detail transportation list as well as the fare.. The food is ok, the room is superb clean, but need renovation already as it began to look a little bit old... The bed give you a very good nite sleep!\n\nReview 39:\n3 days in a row we have not been able to get on a plane and ended to stay at the Roxy Mercure. Staff has been very helpfull and nice, excellent service. Only 15min away from Singapore airport, free shuttle daily from 5.00am to 2.00am. A few min walk and you are on the beach, big shopping mall in front of the hotel. Public transportation to get to the city center in front of the hotel as well, about 15min ride only. Breakfast -buffet was delicious and got anything you could wish for breakfast!! In the lobby, 3 desktops with internet access at disposal - use free of charge. Pool on the 4th floor a possibility to have drinks/snacks.\n\nReview 40:\nAs a frequent traveler to Asia and a Motel owner myself, I know a bit about Hotels and I was delighted to find my seven day stay a pure delight. I found the staff efficient and friendly, The buffets both the breakfast and lunch can be the envy of far more expensive hotels. If you wish to experience a more local setting just a few minutes walk across from the hotel there is a good food-hall with great coffee bar. Though the 17th floor cafe at the Hotel was the place for me where coffee and pastries not to mention the view was magic. Room was spacious and extremely clean which is my main criteria for a good Hotel.\n\nReview 41:\nJust 12 or 13 mins from Changi by cab or the Mercure's half hourly shuttle to T1 and T2, the hotel is ideal for short or long stopovers. Courteous and efficient staff, excellent facilities and its location in the middle of the Marine Drive district opposite a good shopping mall and food hall all contribute to an excellent Singapore experience. Airline crew stay here - and they do their homework. Also within walking distance are the famous shore side seafood stalls and entertainment.\n\nReview 42:\nA below average hotel.....scanty services in the room.... the reception staff was not at all welcoming....their card machines did not work efficiently.....took hours to check-in.........average or let us say below average ambience at the entry lounge/foyer.....room service was not at all encouraging....the only saving factor was that it was centrally located and the choice of menu at the breakfast time was great....but the ambience again was more like a hostel mess than a hotel..... though we spent most of the time outdoors as i also had to attend a conference briefly during this period and hence we were not in the rooms but we made it a point to come to the hotel only to sleep..... i think it was a poor choice of accommodation. I was with a friend of mine so we pretended to not notice most of the drawbacks of the hotel and enjoy the great city but i wish we had a better place to stay as we stayed for almost a week here......\n\nReview 43:\nI stay 3 night and it was excellent interms of the convienence. Opersite a shopping mall and transport is good for me for my free and easy after work. Room is excellentr except the frige which is of antric :) Good for money!! will recommend to others as safety is good also! !\n\nReview 44:\nWas supposed to get to Singapore early in the morning but my flight was delayed and it was mid-afternoon by the time I got there. Nice and close to airport, the shuttle bus was very handy and I managed to time it so that it was leaving just as I left the airport. Leaving the next morning at about 4am, check-out was easy and only about a $16 fare out to Budget Terminal. I booked the hotel on an Accor half price deal so it was a good deal I got. I probably wouldn't have stayed here if the sale wasn't on. There's a convinience store down the bottom of the hotel so that was nice and handy. There were also 7-11's within about a 2-3 minute walk. I walked down to the hawker centre so if you like that type of thing, it's a good place. Pool was also good, especially with the poolside bar. I had room service and one of my tests is how the Club Sandwich fares but I think I would have to fail the one I ate in this hotel.\n\nReview 45:\nI stayed at this hotel for 2 nights before flying back to London. My room size was adequate but cleaniness was not their strong point. The bathroom had dried vomit on the toilet flush area. There was dried toothpaste saliva around the sink woodwork area, the wall switches were grimy and needed a good scrub and the fridge hasd dried drink stains on the inside. The hotel is located about 20 mins away by public transport from orchard shopping area. This hotel was rated as a 4 star, but I would rate it as a 3 star hotel. The surounding areas was easily accessible by public transport. They offer a complimentary shuttle service to the airport and to the nearest MRT station. Would I stay here again? No would be my answer and I would not recommended it to a friend either.\n\nReview 46:\nWe stayed at the Grand Mercure Roxy for three nights in October 2009. As members of Accor Advantage Plus we got a very good rate on the room price and so felt our stay was good value. The Roxy is not situated in the main tourist area of Singapore and so gave us a different view of the city. It is situated in a more residential area but also very close to the East Coast Park recreational area and within walking distance of a fair sized (but not \"Singapore huge\") shopping centre and we found plenty of interest to do in the area. The hotel itself is clean and well appointed with a small but very pleasant pool to cool off in the Singapore humidity. We didn't eat in the restaurant but had drinks poolside which came with free nibbles and good service. The East Coast Park is lovely and we enjoyed hiring bikes and cycling beside the beach - also lots of restaurants along the way for lunch/dinner or just coffee and cake. All in all we would recommend this hotel if you want to enjoy a different side of Singapore.\n\nReview 47:\nstayed in the executive and the kiddo enjoyed the facilities like swimming pool and also the morning breakfast. not forgetting having his own bed. It was a great place to just relax., there is a shopping mall nearby where you can get good food and restuarants too. Great choice for a weekend getaway. :)\n\nReview 48:\ni have stayed there a couple of times and will not hesitate to do so when there's opportunity. The breakfast moderate with a good spread. The airport transfer service is excellent and efficient. Try it.\n\nReview 49:\nStaff were friendly and helpful. Check-in was quick. Rooms were nice and clean. Free internet was a bonus. Shopping centres close by. Bus stops outside the hotel. Hotel has complimentary shuttle to take you to and from the airport and to the MRT station. Plenty of dining options available within the hotel and close by.\n\nReview 50:\nPros: Clean 24-hour room service (impt if jet lagged) Right across from Parkway Parade Shopping Mall, food courts, and 2 convenience stores; tons of local restaurants behind hotel Front desk responsive: doing construction in a room above ours and we called to complain and they stopped immediately Cons: Mediocre yet expensive food Far from city Far from MRT (though busses are right out front and taxis are readily available) Wireless internet not free (make a special request and they may give it to you; though only one device can log on at a time)\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29947, "query_start_index": 29949, "query_end_index": 29949, "truncation_seperator": "... 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{"id": "87590", "pid": "87590", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIf you think you have a confirmed reservation, you could be sadly mistaken! I confirmed a reservation 6 months in advance and 2 weeks before my reservation , I discovered they cancelled it and transferred my res to a lesser hotel. Evidently, they had a better offer from a large group! So, BEWARE! !\n\nReview 2:\nGreat place, great room, great location. Even though there was a big meeting going on (Rainbow Girls in all their enormous gowns) the only consequence for us was slow elevators. Ballroom is amazing, shops on ground floor a nice throwback. Lake views from upper floors -- we were on 17 I think -- are worth it. Concierge advice about restaurants etc was excellent. Definitly would return.\n\nReview 3:\nI had a GREAT experience. I went to Chicago for pleasure. The location of the hotel was in a great spot if you want to do the tourist thing. Very close to Shedd Aquarium, Field Museum and Soldiers' Field. It was just a short taxi ride away from great restaurants. It is a bit far from the United Center, Lincoln Park and the Navy Pier, though. The service was exceptional. The room was large. I don't see how anyone could complain about this place.\n\nReview 4:\nI stayed here for two days while travelling to Chicago for a biz trip. Everything was great. The food was really tasty and the room very comfy. The weather was horrible but Hilton of Chicago had no power over the weather :) The staff was helpful and very nice. Great service. It was my first time in Chicago and I'm glad I stayed at this hotel.\n\nReview 5:\nEven though we had already been billed for the first night for 5 rooms on our credit cards, no one had bothered to tell us that 3 of the reservations had been moved to the hotel next door. Had even called to confirm 2 days out. Discovered that the hotel had overbooked for the conference we were attending. Negotiated for about an hour to keep our team at the same hotel. Once we found out about the frig charge (I mean, c'mon! ),decided we'd prefer the other place anyway and got all of our reservations moved. The claim was made that a credit would be put on my card. Haven't seen it yet.\n\nReview 6:\nI took the wife and kids to Chicago for one last fling before school started back up. When I checked in, the staff was very attentive, I showed a little consideration for the friendly attitude (small tip) and was upgraded to a huge upper floor room complete with a bar! I didn't get the \"Priceline\" glare and it paid off for all involved. The air and water show was underway on the lake front, and we had planes flying over our room. The kids thought it was great. That night we had a great view of the fireworks at Navy Pier. The Sunday morning breakfast buffet at the hotel was very good and the price was not out of reason. The conceirge was very knowledgeable and very friendly. It was one of the best times we ever had in Chicago.\n\nReview 7:\nOur room was very small, for a hotel with the name Hilton, we expected a little more. Bathrooms need to be updated, fixtures were very worn. The hotel was nice, but not worth the money we paid.\n\nReview 8:\nI recently stayed at this once stellar hotel. I mean this hotel was my favorite. Boy what happened? Property and staff seemed beat up..big time. I woke up and there was no hot water, the hotel wasn't even sold out. After a dozen rings to guest service line, I was told it was because a lot of people were taking showers at the same time. Ok... I waited it out, as I am adverse to cold showers. Lucky I wasn't on business. Parking is a whopper, $40/day.\n\nReview 9:\nRooms dated with poor housekeeping - towels not replaced, had to ring for extra shampoo, etc. Room service very expensive and almost inedible -chicken like leather. Extra charges for the internet, the gym, the luggage check, flight check in etc Drinks in the bar v expensive. Only plus point - breakfast was reasonable with decent crispy bacon. The pool was shut and being refurbished so lots of building work. Big soulless hotel trying to increase revenue by over the top charging for every extra with the service, decor and ambience to back it up.\n\nReview 10:\nI stayed at this Hotel often, until it became pet friendly. At our visit, there was some kind of dog convention, and there were dogs everywhere, including in the eating area on the concierge level. I complained to the manager who seemed to have no problem at all with this. The reply was, \"Dogs are much cleaner than children\". The hotel is beautiful - Conrad Hilton's first hotel, purchased from the family of supreme court judge Stevens. Its a shame that this wonderful old hotel is not valued more by Hilton.\n\nReview 11:\nThis hotel has so many elevators you would have to switch elevators to go to a high floor.\n\nReview 12:\nWe stayed here for the AORN conference. They had great shuttle service to the McCormick Center. The room was nice, beds were small though. I think they were fulls, not even queen. The room had two full bathrooms, that was pretty neat. No view from the room, you looked across to other rooms. There was so weird leak in the room above us, could hear water dripping on the bathroom ceiling. We were afraid to call the hotel about it as we didn't want to be forced to change rooms, we didn't think they even had any empty rooms. The snacks and beverages for the executive level guests were limited but better than nothing. I stayed here once years ago for the Chicago Marathon. Nothing much has changed. The lobby is still just as impressive with its piano player in the evenings creating a great vibe. The staff was still friendly. We had lunch at the restaurant across from the check in desk. Sandwiches were good, about $40 for lunch for two. We were glad we didn't have to park a car here, I saw on the web it was like $60 a night!\n\nReview 13:\nIf you are looking for a hotel that provides chaos, noise 24/7, and a dinky little overpriced room this is the place for you. Be prepared for a 40 minute check-in and do not count on getting the room you requested, I didn't. The lobby of the hotel is impressive although walking through it is about as pleasant as getting through an airport on Monday morning... and airport food is better priced. This place is EXPENSIVE, they charge for everything; in fact I am surprised they do not charge to use the elevator. The hotel is located in a busy part of town and the sound of police sirens went on throughout most of the night, so good nights sleep is out of the question. It is an old hotel in a historic building, to bad the a/c unit is original equipment, the room never did get cool enough to sleep well. Please take my word for it, you do not want to stay here.\n\nReview 14:\nhilton downtown, it has a lot of history, and a few film have been made here, when it was build it was the largest hotel in the world ,it was called the stevens.\n\nReview 15:\nHad a week long stay at the Hilton on south Michigan while attending a meeting. The hotel has some elegance in the lobby, meeting rooms and lounges - the hotel rooms could definitely use updating. I would definitely say that for the price of a room here - the rooms should be top notch. My car was misplaced during valet parking, our reservations were messed up, hotel staff showed up repeatedly throughout the week at our door with items (room service, a new coffee pot, laundry) that wasn't ours. I would not stay at this property again. There are much better places for the money in close proximity to Michigan Ave. It is a very big hotel and at times it felt like we were staying at Faulty Towers.\n\nReview 16:\nIt's not a bad hotel. It's just so...disappointing. As a Diamond member, I expect slightly more than a room with two double beds with no view. I'm not distraught over this, but come on. Ditto the continental breakfast in the executive lounge, which has nothing but fattening pastries, bagels and cereal. Low-level Hampton Inns have a free breakfast that puts this to shame. And what's with the lounge not opening until 6:30am? Business travelers often need to be GONE by 6:30, not sitting down to their meager breakfast. The in-room wifi is a pain to access, and I somehow got stuck with the $19.99 plan even though I selected the basic plan. (Don't get me started on how a $89/night Hampton Inn can offer free wifi and a full-service Hilton & Towers seemingly can't...). Finally, what's with the two bathrooms per one hotel room? It's an unseemly waste of space, especially when the rooms are so meager. And the gold-plated bathroom fixtures scream 1992, not 2009, as does the picture-tube TV (vs. flat panel). Overall, this is a huge disappointment over which Conrad should be ashamed.\n\nReview 17:\nMy college best friend and I choose to visit Chicago for a weekend and wanted to find a hotel with a good price and a decent location. The Hilton Chicago fit the bill and had a Hilton double points offer, which was very appealing. It was also just a short cab ride from the train station. The check-in process took quite awhile as we had to wait in a rather long line. However, we were given a complimentary upgrade to one of their double-beded/two bathroom rooms with a lakeview (we had only booked a double-bedded room so I believe we got a bit of a deal). We were happy to have a lake view and it was immensely helpful to have two bathrooms! However, there was only one hairdryer but we deduced that was so we don't blow a fuse, and we took turns. Though it is not on the busy Magnificant Mile area (it's a little farther south), it is still in a good location and a short walk to the Field Museum. The lobby and common areas are really impressive, with historic decor.\n\nReview 18:\nVisiting during a busy 2day conference in Chicago. Most hotels booked solid. The full hotel allows you to meet a wide array of customers. Everyone is complaining about service, cleanliness, and overall experience. Location is good. Hotel is tired. Employees surly. Too many cool properties to choose from in this town, will never stay here again and will re-think Hilton in general\n\nReview 19:\nInternet access charges are extremely high, business center is below average for a Hilton, and watch out for early cancellation fees. I was traveling on business, had to make a change as bussiness travelers do at times, and was still charged my final night stay ($250+) because of a 3-day cancellation policy that was not well noted.\n\nReview 20:\nThis is one of those classic, old, lots of character hotels. Similiar to the St. Francis on Union Square in San Francisco. Great location across the street from the park and musuems. About 1.5 blocks from the train. Great pool and gym.\n\nReview 21:\nJust got back from Chicago after spending 2 Nights at the Hilton. Our room was at the back of the hotel, though very nice, clean the beds I believe were not very big for American standards i would say it was an english 4ft 6in though we did have 2 bathrooms. There was a constant sound of Metro Trains but you did get use to it. The swimming pool and Gym were both excellant. Prices: A bottle of Water in the room $6 Breakfast $22 Taxi to O'Hare $40 Storage of Luggage $2 per item Would recommend\n\nReview 22:\nI am currently staying four nights at the Hilton for business. Extremely overpriced and understaffed. First, you have to pay 9.95 for internet. However, if you are outside of your room in a common area, you have to pay an additional fee to access the internet! They\\ gym costs an additional $13 a day for guests. Of course, the gym was empty during my stay because no one would pay. My room had an armoire place in front of the window, blocking access. Extremely overpriced for an average room. Everything costs extra. I am very disappointed. I would rather stay at Marriott any day.\n\nReview 23:\nReally? A 40 dollar motel offers free wi-fi. The Hilton charges how much, per HOUR, and it's not even fast. People stay at a hotel for service. People spend way too much to stay at nicer, prettier hotels for better service. Not worse. This is pitiful. Furthermore, in a US phone call to my mom through the room phone, the hotel dropped my call 10 minutes short. She wasn't low on reception on her phone at all, and her phone never drops calls. They just cut me off in conversation. Trash service. I will never waste so much money here again.\n\nReview 24:\nThis hotel is within walking distance to the Field Museum,Art Museum, and the Shed. I asked for an upper floor at check-in and the lady was very accomidating. The room was larger than most hotels, and very clean. Join the rewards club before you go and go to Spothero.com this will save you on parking and most hotel fees. Staff is first class and always helpfull. Yoke is two blocks south for breakfast. Also purchase a City Pass to save half on admistions.\n\nReview 25:\nMy wife and I spent 3 nights here recently and absolutely loved it! The room was large and well-appointed, and included a mini-fridge. Windows were sealed well enough to make it remarkably quiet, given the downtown (Loop) location. The staff was very helpful. Great location for the lake, parks, and museums, and convenient to many terrific restaurants and bars.\n\nReview 26:\nThe Hilton Chicago was simply perfect. The room was a good size, but not as large as your chain hotels generally offer. We were on the executive floor thanks go to a Gold upgrade. The evening reception was nice, but all alcoholic drinks were quite expensive at about $8.00 each. Also, the breakfast was kind of, well, pathetic. Comparing this to say, the Hilton Toronto, it needs improvement. In Toronto, Hilton offered all drinks for free, as well as a spread that was more than acceptable for a light meal. However, the room was comfortable and spottless, and all of the employees we encountered were friendly and helpful. The only downside to this hotel is charge for leaving your bags. If you want to check your luggage for any amount of time, you'll be charged $2.00/bag. If you don't want to leave right away, it's cheaper to have your car brought up by the valet, then have them return it. Just tip for the service! I'll stay at this hotel again! I just don't recommend paying for the executive floor.\n\nReview 27:\nWe stayed here for just 3 nights but our experience was very good and we'd happily return if we visited Chicago again. We were assigned a very nice and well appointed room overlooking the lake. This is a very large, grand hotel with plenty of facilities and quite a history (snippets of information are played in the lifts e.g. details of scenes from films that have been shot there). The location is good for sight seeing - not far from Navy Pier, the Field Museum, Magnificent Mile, etc. The rooms have computers from which you can access the Internet and information on local attractions and hotel facilities. The content needs developing but it's a great idea. It was good to see the use of energy saving bulbs in the lamps and a bag provided in the rooms for recyclable material. Despite this, I think the hotel could do more to encourage more environmentally friendly behaviour in customers and in their own practice (e.g. lighting). One tip - buy coffee/tea from the Starbucks concession rather than in the dining room at breakfast - it's much better and cheaper. A great hotel - highly recommended.\n\nReview 28:\nI recently attended a conference at this hotel and when I arrived was told that due to an \"overbooking situation\" I was being relocated to another hotel about 4 blocks away. I had booked my hotel two months in advance. They transferred my deposit to another hotel without my permission and did not cover any of the hotel costs for my inconvenience. In fact, I was expected to pay the Hilton rates for the other less expensive hotel. I later found out that the hotel did the same with over a hundred other guests in order to accommodate another group that wanted to have a meeting at the hotel. The customer service during the conference was also very poor. They promised a shuttle that didn't run as promised and had staff who seemed clueless in answering the most basic questions.\n\nReview 29:\nNo service at all.... Small room although I had booked a room on the executive floor. Breakfast is worse than in a cafeteria. And don't be one minute late because there won't be anything left to grab. If you need to store your luggage, be prepared to pay for it. Beds are small and bathrooms quite tiny. Might have been a good spot 20 years ago ! !\n\nReview 30:\nI stayed here in early June for a conference. I've generally had good experiences at the Hilton, but this was a poor one. For starters, internet access at the hotel is $18/day. In 2011. You're kidding, right? Other hotels in the area had free wireless. Worse yet, the conference rooms at the hotel had no Internet access nor cell phone service. Unacceptable for a business conference. In this day and age, people are expected to work and receive phone calls even when at a conference. Finally, the A/C in my room couldn't keep the room cooler than 77 degrees. I complained several times and finally got them to move me to a different room, but not only after 2 attempts on their part to fix the A/C. Parking at the hotel was $20/day than other lots in the area. Fancy Carpet and pillow top beds are pleasant, but you need to cover the basics also.\n\nReview 31:\nHappy that I stayed here for a single night only. The hotel is old, carpets need updates, furniture reminded me of 80's movies and there was nothing charming about the hotel. I was on a business trip and needed a hotel closer to downtown. Nothing other than location is recommendable about this hotel.\n\nReview 32:\nHad a great time staying at the Hilton Chicago. Located close by Millennium Park and other great attractions. Even tho the weather was rainy, we still had a great time. We came to Chicago to just \"hang out\" and \"eat.' We will be back! The mattresses were smaller than a double. It was like they were three quarters. Two adults will not be comfortable in a bed together unless they are 5 feet and weigh 120 lbs. That was a downside. The rooms all have a touch screen computer to search restaurants and other attractions which is free, BUT WiFi is not free. Internet access was $14.95 a day. If Super 8 can provide free WiFI, so can this hotel. We still had a lot of fun at this hotel.\n\nReview 33:\nA so-called grand hotel, that fails to live up to its moniker. As a HHonors member, I tend to stay in Hilton properties...but NEVER this property again. Shameless, for what they charge. Furthermore, I was upgraded to the Executive floor....I've stayed at Hampton Inns that were better...much better. Sounds petty...but no hair dryer??? ?\n\nReview 34:\nThe Hotel looked exactly like it does in the photos on the website. Absolutely beautiful! Staff very friendly and our room was really lovely - very comfortable bed - exceptionally clean and 2 full bathrooms! We had room service and also ate in the restaurants - all very good. We also took advantage of the free shuttle to downtown shopping. Very reliable, pleasant driver. If you are visiting Chicago - definitely stay here. Highly recommended.\n\nReview 35:\nI've stayed here several times for business. If I could chose a different hotel, I certainly would. The interior of the hotel is dark and depressing, the rooms are small, you have to pay an additional fee to use the fitness facilities, the restaurant (The Pavillion) is TERRIBLE - avoid it at all costs and the bar (Kitty O'Sheas) is not much better. Overall, this is a lackluster, overpriced place to stay.\n\nReview 36:\nStayed here a couple of times before but the recent renovations have added to the atmosphere and efficiency of this hotel. It's very clean with welcoming professional management & employees. Kitty O'Sheas is a stand out place for me, being Irish makes me biase but anyone of various creed and colour all seem to have enjoyed themselves while my wife and I were there. Eamonn Brady from Kilkenny and Ronan Dalton from Tullow, Co Carlow, Ireland are a credit to both the Hilton & Towers but also to that sincere Irish Welcome that only the Irish can do well.... I'm not being over the top here I hope but if anyone reads this and are visiting Chicago in the future they should definitely stop by and visit Kitty's.\n\nReview 37:\nWe stayed recently at the Hilton after getting a great price on priceline.com. The hotel itself is beautiful, and while it is south of the Magnificent Mile, we had decent walking shoes so we walked to pretty much everything closeby. The room was smaller than we expected, but given the price and location, we were fine with it. Front desk did offer to upgrade to a lake view for an additional $50 a night, which we didn't accept. Good service, and a nice, historic place to stay on a quick visit to the city.\n\nReview 38:\nWe stay at Hilton for 4 nights last march. It was a pleasant stay. We got a large room with 2 double beds and 2 bathrooms, The TV was Ok, a 27' CRT Flat Screen. The coincierge was very friendly when we need. The room was very cleaned when we arrived, we ordered some pizzas from room service and the pizza was Ok also.The main Hall is beautiful. The breakfast is charged, 20 dollars, kinda expensive. The internet access (WiFi) is charged, 13 dollars/day. Pros: Low rate price, huge rooms, close to attractions at Loop, close to metro station. Cons: Expensive breakfast, Internet access charged. Tip: When leaving the building, always use the Michigan Av exit. Its a great view.\n\nReview 39:\nI have been to this hotel twice, the first time was okay nice facilities, but I recently went again. My phone and other electronics were stolen from my room and only house keeping had been in there, and the hotel has yet to help out. Terriable service, terriable view and over priced for its tiny beds and lack of coaperation.\n\nReview 40:\nI was really looking forward to stay at \u00e2\u20ac\u0153The Hilton\u00e2\u20ac\ufffd in Chicago right in front of Grant Park overlooking Lake Michigan. Boy! I was so disappointed \u00e2\u20ac\u00a6 The room carpet was dirty, the TV broken, the bathroom old and leaky. We paid over two hundred dollars a night for a hotel that charges 20 more for the Internet, 6 dollars for a bottle of water and over 20 for parking!! The room service \"added\" charges were obscene!! and the menu unappealing. One of my colleagues got a room without temperature control, and when the breakfast he ordered from room service Monday was still outside his room on Thursday!!! The service was regular at best, I will definitely not going back to the \u00e2\u20ac\u0153Hilton\u00e2\u20ac\ufffd Chicago.\n\nReview 41:\nThere for the start of a Route 66 adventure. Really comfortable room with a fast room service and delicous meal. I accept that we didn't use all the hotels facilities bur I would still recommend it. Parking is in a mult-storey attached to the hotel and is expensive.\n\nReview 42:\nI stayed at the Hilton Chicago because I was attending a conference at the hotel. The room was sufficient - had a coffee maker, bed, hangers, tv, etc. That's about where my compliments end: *restaurant rates are outrageous. $21 for a breakfast buffet? $25 to use the gym? $7.50/hr for WiFi!?!?! This is unacceptable when I'm paying $249 per night. Thank goodness the ice was free. *servers in the restaurant and bar were surly, not well-versed in English, and just rude. *computer monitors in rooms are silly and turn on at random times during the night *conference was incredibly cold...everybody was wearing their overcoats the entire time, despite our complaints to management. *fridge in room was not usable. had to store cold items in the ice bucket. *Cable channels just flat out SUCKED. I was soooo bored when I had to spend an hour in my room. If I'm paying that much, at least provide the full 70 channels.\n\nReview 43:\nWe stayed at the Hilton from June 30 - July 4, 2006. Our room was first rate, and the service at the hotel was too. The hotel has a great location on Michigan Ave across the street from Grant Park. The first weekend in July is the Taste of Chicago festival and the fireworks which takes place in Grant Park. So this is a great location for both. We also found it easy to visit all of the sites in downtown by either walking or taking a taxi. We would definitely stay again.\n\nReview 44:\nMold in shower corner. Plastic tiny tub which is hard to stand up in- springy with no flat bottom.. Unravelling carpet. Slow Internet despite $16 service. Towels not replaced. No glasses- have to use styrofoam coffee cups if you want a drink of water. Shower-bath soap holders grungy- have lost brass coating. Tiniest bathroom I have ever encountered. Outdated furniture and old carpet- despite paying for a suite. Good location but not great- far from Magnificent mile but close to Art Museum, Milennium Park, Grant Park, Columbia Universtiy.\n\nReview 45:\nI felt bad for the family in front of me; 10:30PM and they had to wait two hours for their room. Rooms are pretty beat up. Parking is obnoxiously high. They also charge for wifi. In short, they seem to be nickling and diming their patrons quite a bit. I thought the staff was a bit rude, certainly indifferent. Maybe pay your people a bit more.\n\nReview 46:\nI love the Chicago Hilton. I've stayed here multiple times over the years and I always feel special when I'm here. The beds are so comfortable and the staff attentive. The location is great, as well.\n\nReview 47:\nWe stayed at the Hilton on S Michigan at the last minute after obtaining an incredible $100 a night rate through Priceline. Expecting to be given a small interior room, we were surprised to see that our 17th floor room overlooked Lake Michigan and Buckingham fountain. Furnishings were quite nice and the room was large and very clean. Breakfast buffet the next morning was also among the best I've had. The fruits, baked goods and breakfast entrees were very fresh and of excellent quality and variety. Wait staff was exceptionally attentive and friendly. Upon returning home, we noted that we had accidentally left two $120 wifi controllers in a drawer in the room. We called the hotel and spoke to lost and found. Amazingly, they had both controllers turned in by housekeeping and sent them back to us FedEx at their expense. Kudos to management and staff for their honesty and fine service.\n\nReview 48:\nThis is what you would expect in a Hilton in a world class city. The Hotel is a classic extremely well kept building. The lobby and facilities are impeccable and the staff is helpful. The wait staff in the irish pub was knowledgeable about both the food and the city and provided some great tourist advice. Even though I now live in Illinois I have not been here long so I still need advice when visiting the city. I was there for a very large convention at McCormick Place and the hotel was close and travel back and forth was easy. There is plenty to do around the hotel both within walking distance or a short cab drive away. The basic rooms are a little tight, but that is the norm for older city hotels so it was not a surprise. The beds were very comfortable and the rooms were well appointed. I don't that you would be disappointed by your stay here. It is not cheap but its Michigan Ave...what were you expecting?\n\nReview 49:\nWe traveled to Chicago with a group of 4 families and wanted to stay close to the Museum Campus. The campus was within walking distance of the hotel. The rooms were great and the hotel was very nice. Would love to stay again! !\n\nReview 50:\nI was running the Chicago Marathon, and stayed at the Hilton as it is just over the road from the start and finish line! This was my 2nd stay, and it was not just convenience that made me return there. It has a wonderful entrance lobby with sweeping staircases to the Grand Ballroom on one side and another function room on the other. The bedroom was clean and comfortable. My room-mate and I had a double bed each, and also a bathroom each! The staff were helpful, and how they managed to keep going in the professional way they did with Marathon madness going on all around them is a tribute to them. On the downside, I was disappointed that the pool and jacuzzis were out of action. I was looking forward to a jacuzzi massage after the Marathon, and the prices were rather expensive. Had it not been for the pool and a couple of other minor maintenance issues, I would have rated this as wonderful, but will have to settle for above average on this occasion.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28554, "query_start_index": 28556, "query_end_index": 28556, "truncation_seperator": "... 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{"id": "2515929", "pid": "2515929", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFront desk very rude and upper management is aware of problem but no action taken. This resort should not be at JW status. Save your money and visit another resort in Orlando. The lazy river was only thing worth our visit.\n\nReview 2:\nI am a Marriott Vacation Club Member and have stayed at Marriotts for 10 years. This is the worst excuse for a JW Marriott I have ever seen. The staff were horrendous and less than accommodating. I am glad I wasted 78,000 points on a 3 night stay for service you would get at a Days Inn. I will never stay here again.\n\nReview 3:\nVery pretty place, but did not like the front desk (\"you can join us for Breakfast in the Citron for $24 dollars\"), yes, she said that with a straight face. And she was much more interested in getting me to upgrade from $269/night (a discounted conference rate) to a discounted additional $100/night (normally an additional $200/night) for a suite. Internet is an additional $15.95/day...for something that costs them very little! They really take advantage of guests in this isolated location. I'm a very dedicated Marriott customer, but this place is over the top. Rooms are sort of small, nice pool.\n\nReview 4:\nWe booked this as our base for touring Disney and associated Sites and wanted luxury. This we got and the Staff could not do enough for you but it was full of Conventions and you couldn't get to the Bar some evenings. Noise levels were extremely high and at one point we were asked if we wanted to buy a time share!! The golf couse is excellent and Hubby really enjoyed it. I found the lack of choice for food amazing in such an Hotel and what there was was expensive. We did sample room service and if you don't mind paying through the nose it was a luxury we enjoyed once or twice. Superb place but not for the regular holiday maker and shouldnt be marketed as such.\n\nReview 5:\nThis resort messed up orders, overcharged for items. Valet dented our truck. They backed it up into a palm tree. Valet said that they were at fault, I have pictures to prove with residue on our bumper from palm tree. Just got a statement from their insurance company denying us for payment. I would highly recommend that you stay at another resort. The Ginn resort or Gaylord has better amenities and services. STAY AWAY from JW Marriott...........\n\nReview 6:\nThis hotel is ok if you want to just stay the night and aren't interested in lounging by the pool or looking to have food and drinks by the pool. Plan on going to the pool by 8:00 a,m, to throw a towel on the chair, but that doesn't even guarantee you will get one. Two days out of our 4 night stay we didn't even get to enjoy the pool and on the last day some kid threw up in the pool and it took the staff hours to get it cleaned! We also waited at least 1 1/2 hours to get a salad for lunch and the room service food is horrid, and of course, very expensive. Make sure you plan ahead for your excursion/vacation plans because if you plan on using the hotels staff plan on waiting a long time in line. Oh yeah, and the pictures show a lazy river, you will need to pay $7 for a $1 inertube to enjoy the lazy river. This hotel is like paying for the steak but getting the hamburger. I have stayed at many JW Marriotts and this is by far the worst!\n\nReview 7:\nI visited this hotel last week for a convention. The support of the meeting needs was very professional and enjoyable for me as an attendee. This property is moderately secluded. You cannot walk to other retail and restaurants. A car would help your mobility if you stay here.\n\nReview 8:\nThis place looks amazing. The slow lazy river and beautiful foliage are the best. The water flowing out of the bathroom ceiling... not so good. Don't plan on staying in 5001 unless you bring an umbrella and galoshes. After we eventually got another room (repeated calls to housekeeping and maintenance who were all very nice when they finally got there), there was no sheet on the sofa sleeper and it's smells like a smoking room. I'm tired and fed up. My trip in this alleged 5-star is just beginning...\n\nReview 9:\nThe pool was freezing and unkempt, there was a charge of over $21 per day for valet or about $16 per day for self parking and an internet charge of about $16 per day whether you used your computer in your hotel room or in the lobby. It's beautiful with good food, but I'd never recommend it given all the other wonderful properties around Orlando.\n\nReview 10:\nWe love this hotel - - especially the fantastic lazy river and adjacent Ritz Carlton Spa and facilitiies. Primo restaurant is also oustanding.\n\nReview 11:\nWe went the first weekend and the place was dead - it was almost like having the pool to ourselves. The lack of folks didn't hinder the great service though. We had a fabulous time by the pool and the lazy river. Food was pricey but generous. We ended up splitting most meals after the first day because it was just too much food to eat solo. We'll definitely consider going back.\n\nReview 12:\nWe booked our stay online with Marriott at a discounted rate which the hotel refused to honor upon our arrival, despite our presenting a written confirmation from the hotel showing the discounted rate. After arguing with management for the four days we were there, we were finally given a rate that was still $30/day over the reservation price. The management there is not concerned about customer service, unless you are a convention guest, of which there were literally hundreds while we were there. (One of the convention goers told me that several members of her party got food poisoning from the sushi.) This hotel is pretty, but definitely not the place to stay for a vacation.\n\nReview 13:\nThis hotel is just beautiful. It was pretty cold when we arrived so we could not use the pool, but it was just lovely in everyway. Room service is super fast and the service is A+. I highly recommend this property especially to parents with kids, and even for a romantic get away. Things are a little pricy but to be expected, so no complaits here. Room was VERY CLEAN too.\n\nReview 14:\nWas here for a business meeting so I did not get to relax a lot on the property but I was very pleased with the hotel overall. The staff at check in and out was very courteous. The pool area was serene and clean and a nice place to sit in the sun or shade and take a break from my meeting. All of the meals were catered so I did not eat in any of the restaurants on property but the food I had was hot and served promptly at all of the catered events. My room was quiet and serviced in a timely manner each day. It was also quite large. This hotel is adjacent to the Ritz Carlton which I did not get a chance to visit while I was there. I would definitely stay at this hotel on my own if in the Orlando area.\n\nReview 15:\nA very posh hotel, extremely clean, staff are very professional, overly ornate.Due to the location,extremely expensive to travel to and from hotel via taxi or bus shuttles to major attractions in the orlando area .Hotel restaurants and bar are overly priced.Gift shop prices are totally off the scale.The 24 hr concierge office closes whenever it feels like.Nothing is included during your stay at this hotel. If you have your own transportation and money is no object, enjoy, other than that i do not recommend this hotel.\n\nReview 16:\nThough set apart from the theme park hub of town, the JW Marriott as one of the most enjoyable stays I've had. Spacious, double-bed rooms, stunning view of the pools and golf course, skyline of roller coasters, and nightly firework shows from the Magic Kingdom really enhanced my stay. Breakfast buffet at the downstairs Citron Bistro was superb, as was their a la carte dinner. Pools and lazy river were warm (stayed during Christmas), and best of all, it was quiet. Although it's definitely family-friendly, the sheer size of the property made it easy to find peace, whether it was outside near a smaller pool or inside the massive lobby and bar area. The valet crew was friendly and accommodating. Really have nothing terrible to say - I would totally stay here again!\n\nReview 17:\nThis place on the surface is beautiful but the service experience is awful. The kids activities were very lame and the property does not have a water silde, only a temporary blow up kind of slide. The people organizing the kids club were confused and always started late. On Labor Day weekend, they had a Pinata that was a really dangerous situation and an accident waiting to happen. The food prices at pool side for a Hamburger were nuts-- $16!! There were not enough sun umbrellas and the staff does nothing when guests put a towel on their umbrella in the morning and disappear to \"own\" their spot for the whole day even if they do not use it. What is worse is that they are building a time share and the time share guests will have access to all hotel facilities which means that it will be even more crowded with more people using the same resources. The hotel obviously has a strategy of cutting back on staff to save money. As an example, we had to wait 30 minutes for a table at breakfast. Stay away from this place for now--definitely not worth it.\n\nReview 18:\nWe stayed at the JW Marriott Orlando Grade Lakes for four days in March. The pool complex, complete with the largest lazy river I have ever seen, was fantastic for adults and children alike. We spent hours there with our daugther. The jacuzzis in the pool area were secluded and relaxing; one even featured a waterfall overflowing from an open, giant 'clamshell.' The staff were extremely attentive, and the breakfast buffet in the restaurant was gorgeously delicious. I would go back in a New York minute!\n\nReview 19:\nI have just read some negative experiences for the JW Marriott in Orlando and I must respond. My family and I have stayed (and will stay again this year) at the property and it is exceptional. The rooms, furnishings and service are terrific. The pool is an attraction itself and the property includes a Ritz Carlton. I have more than 30 years of experience staying in hotels for both business and pleasure. In addition I am a Marriott Platinum member for the past 25 years which means that I stay at least 75 nights a year in marriott properties and this is one of the better locations (JW in Las Vegas is the best JW in the US). Is the hotel large, in comparison to other Orlando Hotels it is comparable. there are multiple restaurants on location in all price ranges. Don't know if the other reviewers who were not favorable to this location were familiar with resort hotels but found this hotel the right size with the right features\n\nReview 20:\nI have traveled here a few times, with my husband, parents, and in-laws. I would highly recommend the JW, it is a beautiful resort. I love the entire ambience of the hotel, especially the pools and the lazy river. The pool area is one of the best I have seen, and everytime I have been it has never been too crowded. With plenty of chairs and space to spread out. It is a great place for kids and adults. Many kids activities to keep them entertained. We are family that loves Disney, however it is nice to get away from all the hustle and bustle of the parks and this is a perfect place to do it. The entire property is so peaceful and relaxing, with beautiful decor and well maintained grounds. With both my parents and in-laws buying timeshare weeks at the new Lakeshore Reserve, that is currently under construction next door to the JW, we will be attending this property for many years to come....and we can't wait! !\n\nReview 21:\nOn my last visit to the JW, I left behind several golf shirts in the room closet..I thought for sure I would never see them again..After calling the property I was directed to housekeeping ,who not only found my shirts, but also sent them to me via Fedex...Thank you Miguel for a job well done! !...This is an example of the high level of service this property provides on a regular basis...JW Grande Lakes is and will always be the only property I would recommend in Orlando! !....Why stay anywhere else?\n\nReview 22:\nThe property was outstanding, the facilities were excellent. The high point, however, was that for the first time ever in travel, EVERYONE -100% of the people that we interacted with at this hotel provided totally customer focused service!! Examples: My daughter ordered a kid's Mac-n-cheese for dinner that did not fit her taste. There was nothing wrong with the dish, but the waiter brought out TWO rapid replacement choices (at no extra charge) to ensure that she would have at least one satisfactory dinner!! My son's 8th birthday will be in two days, and this getaway was one of his gifts. Bell staff let someone know this fact and my son had extra chocolates with a \"Happy Birthday\" note on his bed that night!! These are things that could have easily happened at a 1-star or 5-star property, but occurred due to staff initiative WITHOUT OUR PROMPTING at this JW Marriott hotel. There may be better restaurants and golf courses elsewhere in the world but after 30 years of travel, these little things were done incredibly well- better than anywhere else I have ever stayed.\n\nReview 23:\nThe hotel location is very convinient, close to all theme parks, the shopping malls and the airport. The room was big, clean and very cosy. The service excellent both in the reception and in the restaurants. The breakfast was fantastic with lot of options. The view from the hotel is amazing. I would highly reccomend it\n\nReview 24:\nThe property is grand and beautifully manicured. It's a 5 minute drive from the main entrance to the hotel itself. The staff were very gracious and helpful from the moment we arrived. The pool was a great source of entertainment for our family. Our 18 month hold daughter loved the zero entry kid's section of the lazy river pool. She also loved the playground. Great towel service. Complimentary ice water poolside. The waiters were happy to bring drinks and food poolside. Excellent service. We stayed in a suite. The room was extraordinarily large and well-appointed. We had a balcony with a view over the property with Orlando in the distance (sea world, etc.). On site restaurants were fair quality. There was a casual food place open from about 8 until 5 (botega? ), that was great. Room service was just as you'd expect from a high end hotel. Fair quality food, but promptly prepared and any reasonable requests fulfilled Really a fabulous place for a family stay.\n\nReview 25:\nThe hotel is breaktakingly beautiful and the staff amazingly friendly and attentive. Also good value for money given its a luxury hotel. A totally perfect break!\n\nReview 26:\nOur kids loved the pool which is the best I can say about this Marriott. The service at the pool was the worst I'd ever had, our server was not friendly at all,he acted as if we were bothering him. When we complained at the bar, same bad attitude. The next day my wife and I tried to have an evening without the kids and have Sushi in the lounge, which was highly recommended, the Sushi was ok but again the service was not good. Our server was young and inexperienced and was more interested in flirting with the bartender then taking care of us. This hotel was so beautiful, too bad we will not return due to just bad service.\n\nReview 27:\n4th time staying at JW Orlando- lobby bar down for 3 weeks with no notice prior to checkin..roaches galore if you sit outside lobby bar...chair cushions around pool/lazy river have holes coming through and should have been replaced 2 yrs ago..room service expect 90 minutes + and substandard quality...won't come back and we loved the place on our first visit\n\nReview 28:\nIt took some digging to find this hotel on our family's recent trip to Florida, but we were very, very impressed with almost every aspect of the JW Marriott. I've traveled all over the world and this hotel is one of the nicest hotels I've ever been to. The JW is very luxurious, and this is evident when you walk into the lobby with the huge fountain and the marble work. The property itself is intimating due to its sheer size and is located a few blocks from Sea World but removed from the chaos of Disney and Universal (which can be a positive or negative depending on how you look at it), and having the shops and a starbucks is definitely a plus. The rooms are spotless, seem brand new, and the beds are very comfy. The hotel has a very impressive pool complex, even compared with some island hotels i've seen...it includes a lazy river if you want to buy a tube. the staff was very friendly to boot.\n\nReview 29:\nThis hotel should be wonderful - expensive and new. But...rooms were small. Not enough towels - you think they were made out of gold. Staff was lovely - very kind. The shower was full of hair. If you are a member of the Marriot Frequent stay club - ask for free internet. Then...they charge $16 per day for parking in the middle of nowhere!. Stay someplace else- ask for the square footage of the room. Although new, this hotel needs help. Too much space for the loby, not enough for the rooms\n\nReview 30:\nWe had an excellent stay at the JW and ironically right in the midst of Spring break. Just as nice, if not better than the Ritz Carlton, without the nickle and diming. I sometimes find the Ritz to be too much in your face. I really don't need someone saying \"good morning\" to me seventy times a day with their hand held out looking for tips. The JW was a beautiful hotel, but had an element of being \"laid back\" and the staff was wonderful. The kids especially loved the lazy river. I sometimes forgot I was in Orlando, surrounded by the beautiful tropical gardens. Oh, and would highly recommend SeaWorld. It was a very tasteful amusement park. You won't be disappointed.\n\nReview 31:\nStayed there for 4 nights in March for a sales meeting. Place is nice with great service. Nice pool (river pool with current). I would not recommend this hotel for vacation as most of the people are there for big meetings.\n\nReview 32:\nI attended a conference at the JW Marriott in late June of 2011. The hotel is beautiful and the service was wonderful. My room was very nice and was well taken care of. Even had a turn down service which was very nice. My only \"complaint\" was that the restaurants were very pricey as far as the food and drinks. For a conference, it was tolerable but I can't imagine bringing a family there and eating at their restaurants. The issue is that if you don't have a vehicle you need to take a cab to eat anyplace cheaper because the hotel is not within walking distance of anything else.\n\nReview 33:\nDon't be mislead to believe this is a luxury hotel. Although the public areas are attractive, once you get up to your room you realize that this is a just a mediocre convention hotel. Room furnishings look like a dated Marriott. Our room had scruffed walls and paint gauges on the doors. Bathroom had little storage for your belongings. Ours had a rug that was torn and dirty soap dish. At turn down service, no towels were replaced, no trash emptied. No safe in your room either. Food and drink prices were high for the quality. Internet should be complementary. This property should be re-evaluated and downgraded to the Marriott brand. It is not JW Marriott quality. Stay next door at the Ritz-Carlton.\n\nReview 34:\nCame here for a business conference. The facility, including the conference center, is attractive and well-maintained. The staff was uniformly competent and friendly. The food (brasserie, room service, and conference center) was excellent. But, the place feels like it is in the middle of nowhere -- certainly I couldn't see anything of interest within walking distance. And it is expensive. My rate through the conference organizer was $180/night for a standard room. Restaurant and room service prices are what you'd expect for a first-class hotel -- i.e., expensive.\n\nReview 35:\nIf you wanna go to a luxury hotel in Orlando with kids, and not stay at the parks, this hotel is certainly one of the better choices. I pool fun is your deal, this hotel tops them all. You are served at the pool, and the pool restaurant, though a little steep priced, is actually ver decent. The rooms are not very big, but they are nicely appointed. We had a deal with breakfast for four included. Quality was outstanding, it is however not good that we had to wait at least 20 to 30 minutes before a table was available. It might be a good idea if you could call down to reserve a table and that the hotel staff would call the room 5 minutes prior to table availability. All in all however, very good hotel which easily meets it standards, and if you search well, available at a very good price.\n\nReview 36:\nSome friends that were staying at JW Marriott had invited us over to have lunch. Being an Orlando resident, I was looking forward to seeing one of the newer Hotels in our fair City. However when I was looking up the info. on J.W Marriott Grande Lakes I saw a parking fee- not a 2 or 3 dollar fee but $11.00!!!. I called the customer service number and asked surely there is a lower fee, or it can be validated for guest just having lunch- Nope! She stated everyone pays that fee- Now mind you- Disney has a parking fee- as well as Universal and SeaWorld , but a hotel?, even a resort hotel! And at $11.00 We had 2 cars for all 8 of us joining our friends- that would have been 22.00 before we entered the lobby door!- This also does not include the tip if valet parked. So be prepared to dish out some crisp dollars just to have the privledge of entering the property.- It was dissapointing and a bit ridiculous! We all agreed to have lunch elsewhere and were happy to do so.\n\nReview 37:\nIt was a wonderful getaway. I went for R&R and the Ritz Carlton spa that is on the same property in early Feb, 2005. I was there six days. The service and rooms were excellent. The property was very clean and full of opportunities for almost any indoor (gym, spa) or outdoor (golf, boating, biking, swimming, walking) activity you could want. The resort campus was beautifully landscaped and immaculate (I went barefoot). Of course, my favorite was the spa. Great services and staff, I had a different service everyday. I loved every service. My one disappointment was their lack of experience on African American hair, but I found a salon close by. If you want to get away and feel pampered, it's a great place. The food was okay overall, but no real complaints. It's close to all the best shopping in the area. I plan to make it a yearly thing.\n\nReview 38:\nWe stayed at the JW a few weeks ago and totally enjoyed it, we were with a 12 yr. old and a 21 yr. old, the room are small but very comfortable, the staff was very helpful and very cordial. The breakfast buffet is you happen to get a rate that includes it is amazing, a bit pricey $24/pp but has an enormous variety of delicious breakfast foods. The lazy river and pool area are great, very relaxing, we hardly get to enjoy the pool at hotels because of our outside activities but this time we decided to just enjoy the hotel and we enjoyed every minute of it. My husband played golf at the Ritz and he enjoyed the course. Just walking around was a treat, and the lake view from our room was beautiful. We would highly recommend this hotel and it has become our favorite place to stay at in Orlando.\n\nReview 39:\nWe stayed there for business and got a good rate. Room was poorly laid out and looked crowded but was clean and in good condition. Nothing negative to add, just rather uninteresting...\n\nReview 40:\nCame to a trade show at this hotel with my partner and we arrived a few days early. Great pool with lazy river, two bars, and plenty of sun bathing areas. Awesome gym that is shared with the Ritz. In my opinion a lousy location, far from everything so the car service bills were high. If you are going to Orlando for a family vacation, I would not recommend this property, if you are a Marriott person, maybe check out the World Center.\n\nReview 41:\nThis hotel is a satisfactory high-end hotel. But to me, it is on par with general Hyatts or Hiltons. Overall, I liked some elements of the hotel; the lobby and pool area are beautiful; but I felt that overall it was nothing special. We requested a rollaway bed in advance and again at check-in. I finally had to call again at midnight to let the hotel know that they still hadn't put a rollaway bed in the room. The beds were quite comfortable and I enjoyed the shower stall and bath tub. The bath products were small and were of average quality. The room did not contain mouthwash, a toothbrush, or anything special. Parking was expensive, as was the lobby bar. The service didn't really match up. A doorman never offered to help with our bags upon arrival. One nice point: even though the hotel was very full, check-in and check-out were quick and friendly.\n\nReview 42:\nMy husband and I spent our 28th wedding anniversary at the JW Marriott, and the hotel and the surrounding property is beautiful. Was most impressed by the employees. Everyone seemed eager to please and always spoke and smiled. They seem to really enjoy their jobs. Our rooms was beautiful with views of both the golf course and the lazy river area, along with a balcony. The weather cooperated somewhat and we were able to enjoy the lazy river. They seemed to have alot of activities for kids. I would definetly recommend for a special get away. We enjoyed a special anniversary dinner in Primo and was most impressed with the meal and the service. The location is not ideal if you are planning on enjoying the various theme parks. There are alot of hotels and resorts much closer. Sea World is the closest theme park. There was a big convention at the hotel, so the last night of our stay it was impossible to enjoy the lobby bar area. They big group had taken over!!! We will probably visit again in the summer time when you can really enjoy the pool area.\n\nReview 43:\nWent for a family getaway. We had planned to go to one of the disney parks but had such a great time at the pools and lazy river we never left. There are a lot of activities for kids and families. We went over spring break and we had the place to ourselves several of the days. The service is superior and we plan to come back next year.\n\nReview 44:\nNice hotel and very pleasant staff. Restaurants were pricey but food was good. Only complaint is that they charge $13/day for internet. Most hotels provide free wifi. Seems a bit much to charge for this in an expensive hotel.\n\nReview 45:\nThis hotel exceeded our expectations. Rooms were very nice with huge bathrooms. The pool area was beautifully landscaped and had a wonderful huge lazy river pool. The water was nice and warm. Lots of kids activities and very nice staff. We had a birthday cake for our 5 year old's birthday and we didn't know if they would let us have it by the pool area but as soon as we walked in the pool area a staff member noticed the cake and said we were more than welcome to use a table by the pool for his party. It was wonderful. We've stayed at many Marriott resorts and this was right up there at the top. It only took us about 15-20 min to get to Disney. We will definitely stay there again on our next trip to the area.\n\nReview 46:\nWe had such a great experience here last year, we returned again this year and stayed an extra day! This time I left time for us to lounge around the pool area and enjoy the poolside service. Truly a great place to stay. The staff is friendly and helpful. The hotel is clean and just a beautiful establishment, both inside and out. It is a piece of paradise. The landscaping is gorgeous and it is immaculately kept. Family oriented. Customer service is great. Definitely recommended. We will go back again.\n\nReview 47:\nThe JW Marriott was the site of our Corporate Conference so as you imagine, it's a large property. This was an incredible place and offered very luxurious rooms and every amenity. In fact, we have already rebooked this hotel for June 2010. The hotel has a plush spa and shares that amenity with the Ritz Carlton. You are a bit further away from Walt Disney World, but that's not a bad thing. This is also a good family hotel.\n\nReview 48:\nThis is a 4 star property, but with great and friendly staff. We were there for huge dance competition and the hotel staff weathered it with grace and professionalism. The pool area is fun for the kids with nice places to eat on site. If you want to go off site, there are plenty of places within a 5 min drive. Advice: ask for a fridge in the room. The mini bar is too small if you have kids. Bring your own float for the lazy river like @pjw08 suggested. A few days before arriving, call Marriott Rewards and ask for the \"taste of Gold\" if your are not a Gold level rewards member. This gets you late checkout and other perks.\n\nReview 49:\nI stayed at the J.W. Marriott (Grande Lakes) for a quick business meeting. While I didn't have a lot of time outside of my business meetings to explore, I thought the property was very nice and well maintained. The front desk clerk was really wonderful, and upgraded my room to one with a balcony overlooking the pool and courtyard area. The room itself was very comfortable and clean. The bedding was very comfortable. Overall, a very nice property with a very friendly staff.\n\nReview 50:\nJust stayed here the weekend of Feb. 22nd - This is a very nice upscale property for Orlando. The organic restaurant Primo was fantastic, there are a few fun shops on property and a starbucks. The spa (which is actually in the Ritz) was very tranquil and upscale - and very pricey! The walking aound the property was a bit limited considering how much space the resort takes up. Overall, great spot if you are in Orlando.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30010, "query_start_index": 30012, "query_end_index": 30012, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 410, 739, 1353, 2033, 2493, 3452, 3740, 4256, 4615, 4770, 5163, 5859, 6245, 6966, 7502, 8286, 9357, 9876, 10825, 11760, 12278, 13370, 13703, 14687, 14861, 15502, 15874, 16792, 17298, 17983, 18218, 18814, 19532, 20114, 20924, 21912, 22771, 23583, 23780, 24229, 25101, 26172, 26522, 26760, 27490, 28009, 28447, 29088, 29578]}
{"id": "2514685", "pid": "2514685", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nReally beautiful views. Had corner room with harbour view, skyline with empire state and Chrysler. Windows r wall to wall, but only short. So in bed u can't see anything. Close to grand central subway but that is a huge station and takes time to get around. Checking in took over 30 minutes. Not sure why. Very long lines. Took forever. The concierge was always busy looking down without customers. Midtown is a good location as the same green subway line takes u north to central park and museums, west to Broadway and times.square, and south to Chinatown and wall street. That's of course if there is no track work. U can still get around other ways but will take more time. View so good that there was no need to find an observation deck elsewhere. Hotel is a bit old. So bed creaked and couch was stained.\n\nReview 2:\nA nice hotel but showing signs of wear and tear in the rooms . Bathroom in particular could do with a refurb. A bit old fashioned . I had travelled from LA to Chicago on a route 66 motorcycle trip and stayed in hotels and motels coxing from $45 to $140, all of which supplied free wi fi and the majority had a free breakfast. I paid over $200 per night for this hotel with no free breakfast and charged $12 per 24 hrs for use of the hotel wi fi system. A bit mean when you consider I could walk 200 yards down the road to a nickel and dime burger joint where the wi fi is free.. !\n\nReview 3:\nI had to stay overnight at the last minute in this hotel and although it had a 4 star rating on Hotwire, in reality the rooms they give to Hotwire customers are the old, outdated rooms. I wouldn't have known that there were renovated rooms available, had not my substandard room had a broken bathtub and cracked sink. The front desk was kind enough to upgrade me to the other tower with the renovated rooms and admitted that because I got the room on Hotwire I got a standard room. Once I got to the new room, it was almost like night and day. You could still see chipped walls and the bathtub wasn't thoroughly clean (i.e. caked soap in the shower tub), but I was too tired and grateful to NOT have to stay in the standard room. I personally WILL NOT stay at this property again. But if you do make a reservation here, make sure you request a renovated room.\n\nReview 4:\nCracking views over the East River and its location a lttle away from the madding crowd but still with good transport links were the highlights. Forget the hotel breakfasts though, part of the fun was eating with the locals in nearby delis and diners.\n\nReview 5:\nThis hotel is right across from the UN. It is very convenient walk to Time Square and other places. The view is spectacular! The room is a good size and has the basics. It is a little worn and needs a renovation, however how long do you really spend in the hotel room. I got a deal on Priceline and considering the prices that were on the other sites - Hotwire, Expedia, etc. This was a great deal. The staff were very friendly and helpful. There were many convenient restaurants and shops in walking distance. I was here to visit my Uncle at Sloan Cancer Center on the Upper East side - it was basically a 5 minute cab ride and very convenient for commuting back and forth from the hospital.\n\nReview 6:\nFirst time staying on east side of Manhattan. Buy a Metro Card at Grand Central and either walk to Grand Central for the subway or pick up the cross town buses at 2nd Ave and 42nd (hotel is on 44th). Wait for cabs can be 15 - 20 minutes from the hotel especially on a Friday or Saturday night. Large rooms, great views, friendly staff, away from Broadway/7th Ave hustle. Plenty of reasonable delis/restaurants in the area.\n\nReview 7:\nA good hotel in terms of rooms and facilties - but they debited my credit card twice for the stay and have still not refunded it, i would never recommend any one from UK goes there, we ended up there as we wanted a pool and its only one of the few in nyc that have one, we booked superior family room with two double beds only to get there and be told they did not have such a room so gave us one with one double bed and offered two camp beds, this was not acceptable and only after numerous complaints - on second night they moved us at they said no additional cost to us to two standard rooms with interlocking door, 3 months after return we were debited twice for the room again after paying in full prior to going to the USA - they have to date reunded one cost but not the other - trying to get any sense from them is like trying to walk through treacle - beware dont go there they are are smiles and nice when there but are to be fair horrendous after the event\n\nReview 8:\nWe stayed here May 8-11. Felt very comfortable as a gay couple checking in (two women-1 king bed-you do the math). The doorman Bob was so nice he acted like he had known us for years. We had a corner room on the 40th floor, lots of windows. It wasn't one of the re-modeled rooms but it was very nice and large. The walk to Grand Central was nothing, there is a Starbucks on 3rd & Lexington, very close. I would definately stay here again.\n\nReview 9:\nThis is an extraordinary hotel --- because of its fantastic views and very clean rooms. But: we were quite diappointed by its renting policies: we (2 adults, 2 teens ), arrived at 10.30 pm and expected to get our reserved room, were seriously given a king size for the four of us. We had confirmed two twins. No way to stay in a king size with four people for three nights. We were told, they\u00b4re overbooked and the only rooms left were suites for an additional 200,-$ per night. At that time of the night we didn\u00b4t have an other chance than to accept, but ...\n\nReview 10:\nLobby is quite outdated, but rooms have amazing views and the hotel is in a good location. Don't miss the swimming pool that's high in the sky with a perfect view of the Empire State Building.\n\nReview 11:\nI stayed here from 1st-4th, Feb, 05 with my girlfriend on our first trip to New York. This hotel is wonderful, one of the best in New York i'm sure. We had a room on the 40th floor - as high as the hotel rooms go!! We had a direct view of the chrysler building and the empire state building as we lay on the bed looking out of the window!! Incredible. The room was imaculately kept and the bathroom was impresive. The bed was comfortable and was maid up daily, around 10.30 ish. The pool is located on the 27th floor, with views not quite as spectacular due to it being on the other side of the hotel, but you can't have everything! The staff were excellent and if you need some assistance, the door man Robert is a perfect gent and very knowledgable about New York. The location is good too. 42nd and 1st (i think). 5 mins walk is grand central, 10 mins walk would get you to 5th ave shopping. I would stay here again tomorrow if i could!\n\nReview 12:\nmy wife and i stayed at the millennium un plaza hotel for 3 nights prior to a trans atlantic cruise to the med. when we checked in the desk clerk asked us if we wanted a view of the new york sky line or the east river and the un. we picked the new york sky line. we were on the 22nd floor and the view of the chrysler and empire state building was fabulous. the hotel is situated in an area with many outstanding ethnic restaurants...possibly due to the proximity of the un. a truely outstanding hotel that i recommend highly. dennis\n\nReview 13:\nAfter reading so many tales about how Hotwire customers were treated like second class citizens, I was very nervous about how our trip would shape up, but the Millenium completely amazed me with fantastic service and a wonderful room. I had booked on Hotwire since regular fall hotel rates were astronomical, and received a stellar corner room on the 32nd floor with a King sized bed and unbelievable views. Nothing seemed outdated, and I absolutely felt that the hotel's four star rating was justified. The location is a little farther away from a subway stop than I would have liked, especially since it was rainy nearly every day of our vacation, but I didn't really mind being removed from the Times Square mayhem on Halloween. It was an incredible trip and we looked forward to coming home to the Millenium every night.\n\nReview 14:\nI just stayed here for business, arriving late evening to a long, multinational line to check-in and a single clerk at the desk. The clerk himself was molasses personified. The two parties ahead of me suffered miscellanous indignities: a single king instead of two beds, a misplaced reservation. Hm. I checked in, however, and keys in hand, it took (whoa I kid you not) five minutes for an elevator to reach the lobby. I began to sense a pattern. The room, on the 37th floor, had below-expectations appointments and furniture, but a lovely view- through the visible haze of chokingly bitter cigarette fumes. Fumes that I did not request for my nonsmoking room. Wooo! Calliing down to the desk got me a big metaphorical finger from Molasses Clerk: no apology, no nonsmoking rooms, no assistance, but the enticing chance to view another smoking room that might not smell smokey if I took the 7:50 Local back to the lobby. Suffice to say: you have a choice of hotels in New York. Don't choose badly and stay here.\n\nReview 15:\nFor the price of the room I expected a more updated hotel. The rooms and hotel in general was shabby. Bathroom didn't have a decent shower. No water or coffee machines in the room. Breakfast very overpriced!! Staff were friendly and the location is ok.\n\nReview 16:\nStayed for 4 nights in July, loved it. Had a room in the 32nd floor, great view of the city. Room was very clean, large size, had a sofa, mini bar, large bathroom with shower, everything we needed. Didnt try out the tennis courts, but did the swimming pool. Such a weird feeling swimming at looking out from the 27th floor, was amazing. Only down side was the location, was a fair walk to a lot of the main attractions, which was ok to start with, but really drained on us by the end. Try to stay in West Tower, some building work outside the east. Look out for offers, i got $130 off a night\n\nReview 17:\nStayed at Millenium UN Plaza hotel over easter period. service very good Rooms tastefully decorated, clean, spacious and had a great view. We were on the 33rd floor (which had been recommended by another person on this site previously). We were about five minutes walk to the start of the shops, and bars etc. If you like shopping then you'll love NYC. Johns deli was just a few minutes walk from UN Plaza and was cheap for breakfast, Johns Pizzeria (up Times square) - ask anyone when you get that far - that was a nice restaurant. Able to walk from Ground Zero up to our hotel, took a good few hours but allowed us to take in chinatown, soho, tribeca and the lower end of manhattan. We had a great time and would love to visit again Did not get time to see Central Park so maybe next time.\n\nReview 18:\nMy husband and I stayed at the Millennium UN Plaza for 5 nights in Sept. We arrived one day earlier and had no trouble booking an extra night at 2330. The hotel from the foyer was nice and the staff were very friendly. The corridors were a bit drab and the carpet looked old and dirty. The room however looked nice and we had a view of the Hudson River. My main reason for booking this hotel was due to the view and the size of the rooms. The room was much smaller than I expected. The location was okay 2 blocks from Central station and the subway is on the Times Square line My biggest issue with the Millennium Un Plaza and the reason why I would never stay there again was the bed. The bed was the most uncomfortable bed that i have ever slept on. It squeaked really loudly with any weight on the bed. I left New York with a very sore back.\n\nReview 19:\nExtremely unfriendly receptionist! Staff only intetested in tip despite unfriendly and non service oriented apperance! Wifi very expensive. Try to avoid this Hotel.\n\nReview 20:\nWe had room 3842 with a great view on the river towards East. The room is old and would really need to be redone. Carpet had large red stains, bed cover and curtains had white stains. The vent traps where covered with thick dust. I guess the air coming out of those traps is not healthy. This hotel is about 20 years old, and it shows. Front desk personnel was rather friendly, although they didn't allow us to do a late check-out. Don't go to their restaurant; it is outrageously overpriced. It costed 65$ for a breakfast for two (orange juice and coffee at $4.50 each). Go down the 44ST, you'll find a Starbucks and many other small stands where they serve coffee and muffins. I booked my trip on Hotwire.com. The regular rate corresponded to a Superior room, but we were given a Regular room (which was at about the same price we paid on Hotwire. Not such a good deal!). On my next trip to NY, I will not return to this hotel. Sylvain M.\n\nReview 21:\nI stay at this hotel regularly as the ratio quality-price is very good. All rooms are from the 25th floor up and have a View: Empire State Building, Hudson River. A great night skyline. Some room are very spacious. Services is not so perfect, always some small problems: lamps, phone non functioning, no bathroom soaps, etc and if you want the minibar you have to rent it. I think a better supervision of the room will be welcomed. The Concierge (lady), she is great and very helpful!\n\nReview 22:\nThe hotel was a huge disappointment. We booked 2 room and called to have them on the same floor. We were instead offered a 2 bedroom suite. We asked how the suite was and was told it was a great upgrade from our booking. It was 2 bedrooms, but way oudated. Not a picture on the walls, the kitchenette wasn't stocked with even a cup the carpet torn and filthy. No coffee maker, we requested one and was brought one, but the coffee never replenished. The views of the East River were great but the accommadations weren't. Would not stay here again for the same money. No wifi or internet without a fee. VERY disappointing and overpriced.\n\nReview 23:\nThe Millenium Plaza ,One United Nations, is an excellent hotel for views.Just got back and stayed on the fortieth floor !! Hotel is spotless, rooms are big, and whilst it is a bit further out this means the hotel is very quiet.\n\nReview 24:\nI've been staying in this hotel happily for many years, since before it was a Millennium or Regal. But this time was different. I woke up in the middle of the night when my girlfriend went to the bathroom, and I was surprised to see, by the light filtering through the bathroom door, a small roach crawling along the bed next to me. Then, in the morning, we were away from the room for five minutes... but housekeeping entered (before 10 am) and tossed it, though we hadn't checked out! My very polite complaints upon checkout were met by a promise from the assistant manager to fumigate the room, but no compensation whatsoever - and this for a 12-year customer. If you go and get room 3221, ask if it has been fumigated!\n\nReview 25:\nThe staff were good and had smiling faces. The room is nice with a great NY city view- I requested a high floor in my email reservation and Yes we got a 33 floor room with a breathtaking view and I kept watching everything just below my feet. Very nice experience. The swimming pool however was a little bit cold for me though some people were in the water. I love the sauna. My leg pain was gone after 20 minutes staying there. The hotel housekeeping Dept. was nice too and they sent to me bath robes and slippers like I requested. We were there celebrating our son's birthday and he is happy too. We are going to come back again for sure.\n\nReview 26:\nWe really enjoyed our recent stay at the Millennium. Everyone in the hotel was extremely friendly, from the valet to the front desk. Our room was big with lots of amenities. Some little things like the window shade and the cooling system controls seemed a bit outdated, but they definitely did not detract from what was a very modern, comfortable room. AND THE VIEW! I don't know if this was just luck of the draw but our view was phenomenal. I also have to say, the bed was super-comfortable, something that's very important to me in a hotel! The area was nice, safe, and convenient for our needs.\n\nReview 27:\nWe arrived at the hotel feeling pretty tired due to the flight, but once we got into our room we woke up.The view was second to none, a staff member named frank helped us with our luggage and gave us a map and pointed out some landmarks and gave us a detailed but quick brief on where to go how to get there ect... We was on the 38th floor, the very top, the lift took no time at all to reach the top. The only thing i can think of that could improe the hotel is to place Tea/Coffee making facilities into the rooms.\n\nReview 28:\nI booked this hotel with a promocode from travelzoo and was very happy with this hotel. The rate was under $200 and, with the upgrade to superior room, it was a great deal. The location was perfect, just close enough to all the attractions and yet just far enough away from the hordes so you didn't feel crowded. Grand Central is close by so subways are easy. There are some great restaurants nearby too. The staff was professional but the only minor complaint was the concierge was wasn't that helpful with shuttles to the airport. I'd stay there again.\n\nReview 29:\nTwo night here.in February. The hotel is very clean and quiet. There have been recent updates to the rooms and other common areas. I will stay here again...\n\nReview 30:\nWe checked into a room that had not been updated, painted or fixed up in over 20 years. The views were great but the room was terrible. I complained and was moved to the newer tower that had a room that was updated 15 years ago. It had a huge stain on the carpet (neon blue), water stains in the bathroom and a hole in the bed covering. It was a mess. I had asked for non-down on my bed since I'm very allergic. I was told they didn't have non-down but they would send me a blanket. The blanket was literally falling apart. It took 2 more visits from housekeeping and about an hour and half to get an acceptable blanket. The location was good but I would never, ever stay here again. The management has not pride in their facility and it shows.\n\nReview 31:\nWe stayed at the hotel for 1 night. We booked with Hotwire and got a very good price. We had been warned by other reviewers that they don't always have rooms ready for check in time, so we were not suprised when the person at the desk told us there were no rooms open. We returned one hour later, and after much computer clicking by the desk clerk, he told us there were still no rooms available, but that he would upgrade us to an Executive Suite! The room was beautiful, bedroom, living room, 1 1/2 baths, kitchenette, had a great view and was spotless. We used the fitness center and it was OK. It was small for a hotel of this size and didn't have any TVs. We ate the breakfast buffet which was fine. One downside was that omlettes were an additional fee. The staff was helpful and courteous. We would stay here again, especially if we were able to get a good rate.\n\nReview 32:\nThanks to your reviews we knew it was outdated and a little bit dirty. The only good things were the fantastic views from the rooms, the good location a little bit out of the histerical manathann crazyness and the very friendly and helpfull staff. Travelling with two children we asked for a mini bar in our room to refrigarate their milk and we were asked to pay additional 35 $. Honestely for an hotel who charge 388 $ a night you would aspect a little bit more... To report the very rude and unfriendly staff at the swimming pool who kept shouting at the children and myself included. Well, good luck if you plan to stay there.\n\nReview 33:\nWe were given a room on the 31st floor looking south down First Avenue down towards Lower Manhattan which was absolutely breathtaking. I could lie on my bed and look out the window and see The Empire State Building about 3/4 mile away. Up against the window, you could see The Chrysler Building a couple of blocks away to the right and The UN Building to the left. Magic. The room and the bathroom were of a generous size, bigger than I expected, and were always kept very clean and of a high standard, as was the rest of the hotel. The entrance lobby is impressive, especially lit up at nite. Only complaint is we could have done with a bit more storage space such as a couple of small chest of drawers. The staff were always welcoming and friendly. Room service is very pricey, and probably aimed at the business / diplomat traveller, but there are quite a few eateries / diners a couple of minutes away along Second Avenue. Would certainly stay again, we stayed for 5 nights, it contributed to making the whole holiday very enjoyable. Also, for the price, it was very good value.\n\nReview 34:\nSaying here now. A bit disappointed that the rooms have not been renovated and the hotel looks and feels run down. The bathroom is old fashioned and the fixtures have rust on them. I asked to move to another room but was told they all look the same!. The staff at the front desk is great and very friendly and helpful especially Peter and Barry. The concierge can be a bit friendlier and more knowledgeable But provides the service. Will not be staying here again!\n\nReview 35:\nI wish I had booked elsewhere! The location wasn't horrible, but closer to midtown would have been nicer. We wanted early check-in, but were not able to get it because we needed 2 beds (2 friends). Due the this factor, I believe we got put in the \"old\" tower. Yikes. The decor was scary and the cleanliness was worse. Don't look at the vent above the shower head.... I'm not sure when that had been cleaned.... if ever. The lobby is even worse looking that the rooms. I highly recommend not to eat in the diner, or whatever that is, downstairs. You'd be been off to take a cab somewhere else. Nowwhere nearby to catch a good meal. If you must stay here, it is safe and the staff is friendly, but I suggest to look for something better. Surely should not be rated 3 1/2 stars.\n\nReview 36:\nStayed in the hotel from 29th Dec until the 6th Jan.No complaints about the hotel, got a deal for $180/nite on hotwire.Really nice hotel,clean,nice atmosphere. We didn't really eat much in the hotel as we were out all the time. TImes Square only a 10-15 min walk away.We didn't mind walking anywhere but it is not as far away from the centre as some reviews lead you to believe. If you dont want to walk, it's very easy to get taxis anyway. The bed was really big and very comfortable, the view was great aswell.We were on the 31st floor. To get views of the empire state building/chrysler building,ask for a room in the West tower. All in all i would definitely recommend it and i would stay again.\n\nReview 37:\nMy husband and I stayed at this hotel from April 28-30, 2006. Our room was on the 40th floor and had a city (west side) view. Our room had a king size bed, and was spacious and very clean. When we got to our room, I noticed it was right across from the elevators, which were being renovated. I was concerned there would be noise, but it was very quiet. We couldn't hear the elevators at all. I had also read other Trip Advisor reviews about long waits for the elevators, but we didn't experience that at all. Given that the elevator had to go up to the 40th floor, we didn't have to wait long at all. My husband used the work out room, and I used the indoor pool. Both were very clean, and in great shape. The ladies locker room was immaculate. The hotel staff was friendly and attentive. I would definitely stay at this hotel again.\n\nReview 38:\nThe rugs as we got out of the elevator gross welted all wrinkled looked like a major flood happend when we got to our room the view was great but the walls gross food on them hand prints on the windows toothpaste on the wall in the bath room hair on the beds We changed rooms the other was a little better but just that!If you pay money to stay with your family you shouldn't be grossed out to sleep or brush your teeth\n\nReview 39:\nWe arrived 2 hours before official check in and were given the keys to our room with no hesitation. We had previously requested a high room when we made our booking as we had heard the views were great from this hotel. When we arrived at our room we had been allocated a corner room - the views when we opened the bedroom door were amazing. Two whole sides of the room had windows looking out across the whole of Manhatten. We spent 5 nights at this hotel and will stay here again. The location is fabulous to expore on foot. The staff are really helpful. Being honest the bathroom's are a bit dated and could do with being upgraded but considering what we paid it was ok, they were very clean just old. The drinks in the bar were expensive but this is to be expected of a hotel bar, if we wanted cheap drinks we walked to 2nd Avenue where there were a wide selection of bars most with offers on.\n\nReview 40:\nI thought this hotel was great. We had a corner room on the 34th floor and the view was amazing. The room was also very clean and quiet. The bed was large and comfortable and the staff was very friendly and helpful. I also loved the location.\n\nReview 41:\nOn arrival we were allocated a room on top floor, be careful all we could here was the air conditioning units on the the roof, which could keep you awake if a light sleeper.We asked to be moved and was given a corner room on the 36th floor,WOW, what a view, over the river and beyond. The best sunset and sunrise I have ever seen. The room was quite big, flat screen TV, lovely bathroom, beware don't eat the snacks on offer, they are not complimentary, not even the bottled water. Traffic noise is minimal being so high up. Only disappointing thing about the hotel, there are no tea or coffee facilities, which is not unsual for New York but would be a nice touch. Just up the road from the hotel there is a small coffee shop called Johns, lovely breakfasts and do take away food and drinks which can be taken back the to hotel. Not to far to walk to main attractions, Grand Central etc.. Nice Hotel if you are looking for quiet location, but not to far from the centre of Manhattan.\n\nReview 42:\nWe went to NYC to see it decorated for the Christmas Season. We wanted to stay closer to Times Square, but since our visit date was last-minute, this was the only hotel in our price range that had available rooms. We were offered a free upgrade to a suite (by a very attentive front desk), so we jumped on it. The view was very good, so the kids were happy. The room was very spacious (I'm talking almost jogging-track spacious) and clean with top-shelf toiletries in the bathrooms (soap, shampoo, etc.) so my wife and I were happy. The only quibble I had (I know, who would quibble with a free suite upgrade, right??) was that the sleep sofa was not comfortable at all for our teen son. The mattress was very thin and pretty mis-shapen. We also found some stuff from previous guests hiding inside with the mattress. We asked to have a roll-away sent up for our teen daughter to use. She had no problem with it. My wife and I had a very comfy king-size bed. All-in-all, we were very happy with our stay at the Millennium UN Plaza Hotel.\n\nReview 43:\nI stayed here with a Priceline bid. Because it was a rainy few days, I found it a bit far from Midtown via bus - no subway lines nearby. The hotel is just across from the UN and several embassies surround it. Not many stores or restaurant choices nearby. The hotel itself looks modern on the outside but is showing signs of wear inside: tears in the hallway wallpaper, scuff marks and scratches on furniture in the room, etc. The front desk staff were friendly and helpful. However, I came back one evening to hear the Bellman verbally browbeating several guests who were looking for a cab. He was harsh and abrasive and just plain rude. Internet seemed quite pricey at $12.95 per day! Overall it was a pleasant stay, but I wouldn't rush back to stay here.\n\nReview 44:\nOverall a wonderful experience. The staff was friendly and helpful. The room was nicely appointed and clean. The bed was comfortable. The best part was the wonderful view of both the city and the East River. In one view we could see the Empire State building, the Chrysler building, the UN, the river, and much more. Only advice: time to start taking down all those mirrors!\n\nReview 45:\nThe hotel is shabby and out of date. The service is very poor. I booked through Hotwire and spent half a day on the phone with this hotel trying to find my reservation. The hotel could not find my reservation, refused to help me in any way, and suggested that I call Hotwire to ask where it was, even though I gave them all the confirmation numbers they needed. As of 10 pm that night, I was still holding on the phone trying to get my room. I would say, avoid this hotel, and definitely avoid Hotwire. The most disappointing part was being told by several hotel managers that this was my problem, and it was my job to find my reservation with Hotwire. Very disappointing.\n\nReview 46:\nI've never given a \"terrible\" in all my reviews in TripAdvisor but this hotel sure warrants it. We came in at 7pm, only to be told that the rooms were not ready. They would only be ready several hours later. There was only one receptionist on duty and she looked completely harried. Poor staffing! The lifts are dreadfully slow. During the morning, it can take more than 5 min for the lift to come. The carpets in the room smell damp. The internet connection is not free, nor wireless - even then, it's dreadfully slow. The gym is too small for a hotel of this size - with only 3 treadmills, there is a line of people waiting to run in the mornings. The water in the gym is not filled up on a regular basis. The only saving grace is the large screen LCD TV and large rooms. Will not stay here again.\n\nReview 47:\nI booked this hotel after reading the great reviews. I don't know where the rest of you have stayed but this hotel is not a 4 star. The rooms are terribly outdated and are gross. The fridge's smell from not being operational, the carpet is so old I didn't want to take my shoes off. The drain in the shower was clogged. It was like stepping back in time. Maybe this property was good 20-30 years ago but now renovations are long overdue. Spend the extra few dollars and stay down the street. Good luck!\n\nReview 48:\nI loved our stay at the Millennium. Our room was in the west tower (3336), I wanted a room with city views and I got it! And I can say that it was worth everything; when I woke up in the middle of the night and saw all these lights, the Chrysler building and the Empire... I couldn't believe it. Everything was very clean, cleaning service came twice a day, so the room was always perfect, even if we came after lunch to have a nap, when we came back late at night, the bed was ready to be used again ( very big by the way!). The location could not be better. It's near everything, just 5 minutes walk. And, at night, if you don\u00b4t wanna walk from the Grand Central Station, take a taxi! It's not expensive and you're in New York, taxis are the best way to go everywhere. I also recommend the Deli which is near the hotel, and also Johns' cafe (2nd avenue in front of the hotel), we had breakfast there everyday and it was excellent!\n\nReview 49:\nHotel offers phenomenal views from rooms which are somewhat larger than we are used to in the Big Apple. Great neighborhood and accessible to all Mid-Town sites. The rooms were exceptionally clean but they need an upgrade - there was an almond-colored Princess phone in the bathroom. The king bed was a very comfortable pillow top but we couldn't control the room temperature which was way too hot. The hotel staff is very friendly and accommodating.\n\nReview 50:\nThe hotel, soviet in size is a fantastic place if you are looking for a value for money new york experience. It offers all the comforts of a 4 star hotel; some of the decor in the room was a little dated but the size and views from the upper floors are trually breathtaking. We arrived slightly early and left our cases in the luggage room; we approached the receptionist and asked for a higher city facing room. He could not have been more accomodating for us. Just a point for those who have mobility issues: the hotel being in UN Plaza is about 10 minutes walk from the nearest subway. Overall a great hotel with near perfect views of the City.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32810, "query_start_index": 32812, "query_end_index": 32812, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 997, 1589, 2460, 2723, 3427, 3861, 4840, 5290, 5861, 6066, 7018, 7564, 8401, 9424, 9689, 10294, 11098, 11955, 12132, 13085, 13582, 14230, 14470, 15205, 15858, 16469, 16998, 17565, 17734, 18491, 19373, 20016, 21111, 21588, 22376, 23088, 23934, 24366, 25275, 25530, 26527, 27576, 28345, 28732, 29417, 30229, 30744, 31689, 32152]}
{"id": "2515591", "pid": "2515591", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe just got back from the Paris Hotel and it was good. The room was clean and simple. Our friends paid to upgrade and they were not happy. It was not worth the extra $75, so I was glad we kept our simple room. My favorite part was the atmosphere. I haven't stayed at any of the other hotels, but I thought the Paris was the prettiest.\n\nReview 2:\nLong lines, bad choices for food and a crowded hotel make the dirty rooms the last straw. Nice to look at, good pool, great to visit, the Paris just dosen't come through with the class it portrays...\n\nReview 3:\nRoom was very basic. They are evidently upgrading their rooms, but they waited far too long. The rooms that have not been dealt with are terrible. Mattresses are about the worst I've ever seen - think of that low quality motel you pulled into on the side of the highway only because you were tired and needed a place to stop. Problem is Paris charges top dollar for the pleasure of sleeping on an ancient mattress with a balled up mattress pad barely covered by the thin fitted sheet. Floor was dirty and spotted - and in Vegas who knows what that spot actually is. Finally staff are very nice but not very detail oriented. Don't seem to genuinely want to cater to their guests. Just book them in and book them out and if there is a problem, well don't worry, we have another coming right away just like you. My suggestion is \"stay at MGM.\"\n\nReview 4:\nThis is our second time to stay here. It's a perfect, central location across from the Bellagio, where you can view the beautiful fountains. The buffets are fabulous and although the lobby is buzzing with activity, the rooms are quiet. The hotel is beautiful--love the Paris theme. The room decor is a bit of out of date.\n\nReview 5:\nStayed here over 5 different days three days first and second was two days. Second visit woke up to find toilet blocked for our last day and night in Vegas. Rang and finally got someone who just used plunger and blocked within two minutes of leaving. Rang again no-one came so went down to reception and finally sent someone up. Reception were very rude and didnt assist. Finally second person came and said this room had been playing up like this for a month. Was told we would need to pack up and change rooms so throughout this lost three hours where children could not shower or use toilets and also lost three hours of my car hire. Also packed up four suitcases just to move for a night. On checkout lady was helpful but to not compensate for inconvenience was terrible. Obviously have a large monopoly on people that come as I never even received a email even though I completed a comments cards on departure. Not happy and will be recommending to my travel agent and everyone from Australia that I know to avoid this Motel.\n\nReview 6:\nMy stay at Paris wasn't terrible, but it is the least impressed I have been with a Vegas hotel. For the amount we paid, we could have gotten TI, Mandalay, etc, all of which I prefer to Paris. The rooms are very small and motelish. We even used the \"20$ trick\" and only got upgraded to a view room, which was unimpressive. The casino is small and the minimums aren't lower than elsewhere. The sportsbook is not great, either. The decor is NY, NY cheesy, but trying to be the venetian-- which it isn't. The only saving grace is Mon Abi Gabi-- a great value for a prime strip restaurant. Great food and service there.\n\nReview 7:\nI stayed here for a convention. I have only stayed in four or five different hotels on the strip but Paris is the only one I would equate the accomodations to a cheap motel. The mattress was thin and uncomfortable; linens were rough; there weren't any extra plugs to charge a phone or plug your computer in - I literally had to unplug a light to charge my laptop on the desk; tub was pathetic; furnishings reminded me of a holiday Inn; TV was ancient. If this place was in a small town, the room would be acceptable at best. In Vegas, it's a joke. Compared to the the other hotels on the strip that were charging less for the same nights (Bellagio, Venetian), it was a disgrace. To be fair, room was clean and neat much like any no-frills hotel I've stayed in.\n\nReview 8:\nThe rooms were nice and clean...that is it. Stayed four nights and was the worst experience I have ever had in Vegas. We vacation in Vegas at least twice a year and this has been the worst experience yet. We have stayed in numerous hotels on and off the strip over the last 20 years and this was by far the worse one yet. The machines were tight the food was terrible. The kicker was the staff...the staff (especially at the registration counter) was extremely rude. I had problems with getting our keys to work in the door and was never able to get it resolved. We would spend 20 to 30 minutes trying to get into our room. When we would confront the staff we were ignored and treated like Crap!. Again I will never stay at this Hotel again. Too much money spent to be treated this way!\n\nReview 9:\nStayed at Paris June 01, 2010 - June 05, 2010. It is not the worst hotel we stayed at but it was not far from it. The staff there is as rude as we have EVER experienced with the exception of the check in staff. After check in it was all down hill. The bar that is close to the elevators to go to the rooms employ the rudest staff I have experienced in a bar. Ask anyone for something as simple as change in one of the stores and see what happens. We did upgrade to a petite suite and that also proved to be a big mistake. The suite was spacious but was runned down and in serious need of repairs. As far as cleanliness there were stains on the pillows, mirrors were spotty and the furniture was dirty. DO NOT MAKE THE SAME MISTAKE!\n\nReview 10:\nThis place just looks good from the outside, that's it. No one is helpful at the hotel, housekeeping sucks they knock on your door at 8am! the rooms are so small! just save your $$ and stay somewhere else.\n\nReview 11:\nMy 4 friends and I were assaulted by a drunk man who forced his way into our room on the 26th floor, one of my friends was injured in the attack. We filed a police report, they caught the guy, but the PARIS Hotel refused to take ANY responsibility. No security cameras are in place on the hotel room floors - they say they are too expensive and require too much manpower to monitor - are you kidding?! There are cameras over every single casino table! We know where the priority lies! It is certainly not about the safety of the hotel guests! PARIS refused to comp out the room, did not offer anything to us. Not only was our weekend ruined, but we will tell everyone about the lack of commitment to the safety and well-being of the guests by the PARIS HOTEL. This was a HORRIBLE experience. DO NOT STAY HERE!\n\nReview 12:\nI went to Las Vegas with my mom when she went on a buisness trip. This hotel was very beautiful, as was the eiffel tower. In addition to the view of the strip from the eiffel tower, you were able to see the \"water show\" at the Bellagio. The staff were always looking for a tip, but they were very helpful. This hotel was very noisy, which made it hard to sleep in. This is a very small hotel compared to the other hotels on the strip, but it is very beautiful.\n\nReview 13:\nThe Paris Hotel is fine, except for the staff who runs the cabanas. Apparently, when you reserve a cabana, you can actually be connected to the Bally hotel rather than Paris. Therefore, you are actually being quoted Bally prices and reserving a Cabana at the Bally. The staff at Paris will not accomodate this mistake, blaming it on the hotel operator rather than accepting any responsibility for the miscommunication that is the result of their company. The end result, a higher priced cabana (75.00) shaded by the Eiffel Tower all day. When I politely complained to the managers (Miranda and her boss Stephanie), they were simply pedantic. They even said some guests like the shade. Who pays $325.00 a day for a cabana all day in the shade? I will no longer stay there and with so many different options in pools, I will avoid their cabanas all together. Isn't the point of a cabana to have sun and shade? Enough said, spend you pool side money elsewhere.\n\nReview 14:\nRude and indifferent staff. Enough said.\n\nReview 15:\nFantastic location, beautiful view of the Eiffel tower and Bellagio fountains. Friendly service and cheap upgrades (thanks to my sweetheart who slipped the receptionist a 20 for the 'red room')! There was great dining variety, cheap eats ($1 margaritas at & $3 breakfasts at the Tequila's bar), as well as high class dining and sports bars. Loved the quaint shops and euro vibe. Only downer was the pool- the earlier you go the better; by the end of the day there were floating cups, french fries, and hair... . I would opt for a dip in the ultra shallow bathtub before I\u2019d swim there but other than that we enjoyed the hotel.\n\nReview 16:\nThe hotel was very nice. The room was clean and beds very comfortable. Maid service excellent. We always stay at Harrah's properties, We have stayed at Ballys, and the Flamingo. Although The Paris is a very beautiful hotel, i much prefer Bally's. Our next visit we will be staying at Ballys. Not that there was anything wrong with the Paris.....there wasn't.....we just prefer the more traditional type of hotel while staying in Las Vegas. Also we like the lounge at Bally's. The pluses that Ballys did not have that Paris did have was that you did not have to walk for miles to get through the casino and also we did get see some different scenery as we usually walk towards The Flamingo and on this trip we went the other way towards Planet Hollywood.\n\nReview 17:\nThe rooms were subpar at best and the bartenders were extremely rude. I will never again stay here!\n\nReview 18:\nThis room is old. There is no flat screen! I'm shocked! My view is terrible! I'm looking at a side street from the 19th floor! The furniture is old. I'm on vacation so I have to make the best of it right? So let the fun begin.\n\nReview 19:\nBoth the room and casino were extremely noisy even on the weeknights. Room had uncomfortable beds and due to the fact it was facing the \"beer garden\" I heard loud bass until 4 in the morning. Casino wasn't any more relaxing. Club music blasting until the wee hours. Slots were tight, and drink service was poor. I will not be back to this hotel anytime soon.\n\nReview 20:\nHave never been around a more rude staff than Paris Las Vegas. Only one employee seemed to be nice and that was the check in clerk. Everyone else from the casino floor workers to the servers in the restaurants were incredibly unfriendly and rude. Have stayed at all other Harrahs properties in Las Vegas and found Paris to be the worse. Room was nice but that was it.\n\nReview 21:\nI first booked my reservation on the website about a month prior to my arrival. I checked the website again about two days before my arrival and noticed the price had dropped by $50 a night. I called the reservations number and had the rate changed. Was unable to change the resevation on the website. Check in process was horrible - the bellman informed me several times he would not see me again - hinting at a tip just for taking the bag inside the building (a different person brings the luggage to the room) I was unable to get the room I reserved since it was just a \"preference\" not a guarantee - I had hoped for king size bed, but recieved two beds inside. Service at the bars were slow and non-existance later at night. Cocktail service at the $1 machines were faster than getting one while playing blackjack.\n\nReview 22:\nWe didn't have a reservation and hopefully there was 2 rooms side by side available for one night. The room was spacios, the bathroom amazing, everything that you may need! The staff very helpful. It seemed that I was in Paris, so crazy how you feel there. The location of this hotel is amazing cause just opposite to the Bellagio, so in the Strip mannn!!!! To be connected to internet, you have to pay but if you walk \"in the street of Paris\" you can connect to wifi!!! !\n\nReview 23:\nIt's been a few years since we last stayed at Paris Las Vegas, but the ambiance is the same and of course the friendly helpful staff is ever present. Check in was very smooth and all the staff were very friendly and helpful from the reception desk, to the casino staff. We stayed in the Red rooms which are very pleasant. We ordered room service a couple of times and it was fast and the food was good (although a little pricey). The valet was quick and efficient most days we did run into one night where the cars were backed up and it took a while to get our car. Overall our stay was very pleasant and I would highly recommend the Paris for its location, service and ambiance.\n\nReview 24:\nThings started off great from the beginning. We arrived early (11:00 a.m.) and expected to pre-register. We were pleasantly surprised to get in the room right away. The rooms were clean, quiet, comfortable, and the ac worked great. The pool water was cool, and there were plenty of clean towels and chairs. The hotel is centrally located and within easy walking distance of everything on the Strip. The restaurants were pricey but comparable to other Vegas hotels. The staff was very friendly, and the long line at check in/out went very quickly. The only criticism I have is the $15 charge for internet and the $25 charge to use the fitness center. We'd definitely stay here again.\n\nReview 25:\nWe stayed at the Paris over Labor Day weekend. Our room was fantastic, it happened to be a corner room so it was very spacious and had a great view of the fountains at the Bellagio. The room was very clean and the bed was also very comfortable. The hotel had a band playing in the evenings in one of the bars right off the casino and that was a lot of fun and they were very good. Also the dueling piano bar was very fun. The buffet was good very diverse. Stay far away from the spa, very over priced and not the best massage I have ever had. The massage therapist would not stop talking, even when I would not talk back, he just kept talking. The fitness center also is a very high fee to use.\n\nReview 26:\nIts time for the Paris Las Vegas to renovate. I stayed there 2 years ago and all was fine. This year the room was not clean, the chair had holes in the seat pad, the carpet was badly worn and there were black marks on the wall. Le Cafe' Ile St. Louis ran out of milk by 10am and adjoining ice cream shop was out of 3 flavors of ice cream by 10pm (they ony carry 6 flavors to start with). Very disappointed with our stay this time (we had 2 premium rooms on the 18th floor with views of the strip).\n\nReview 27:\nIf you like being around the bus crowd with beer and cigarettes, the Paris is for you. I was on a business trip with my wife and to summarize, I would refer my enemies to this hotel. Dark, smelly and lots of smokes at the casino. Disgusting. The rooms were like being in a best western.\n\nReview 28:\nI stayed here for my first trip to Las Vegas for three nights. The room was clean and comfortable. I got a standard king room. I was offered an upgrade to a red room for an additional $40 a night which I declined. How much time are you really spending in your room in Vegas? Not a lot if you are having a good time. All the staff I encountered were nice and friendly. The overall look of the hotel is nice with several great restaurants within the hotel. We walked to the monorail through Bally's. It probably would have been quicker to walk outside to get to it. Paris is in a great location and I will probably stay here again on my next trip to Vegas. Sign up for the Total Rewards card and book through that site for a good deal on the room.\n\nReview 29:\nOur first impression of this hotel was not good, a massive check in area with only 3 desks open, we waited in a queue for about 15 minutes to be greeted by a GUM CHEWING receptionist, she seemed a bit fed up with the day and didn't come across as friendly. Our room was OK, nothing special, a bit well worn, but clean. Our big disappointment was no facilities in the room for coffee/tea making. We ate one evening in the Ile St louis in the hotel- disaster - cold steak, rude staff when we complained, 'what do you want me do do about it ?!!!!' We should have refused to pay the bill but paid up and left _NO TIP there. Wouldn't advise anyone to go to the Paris.\n\nReview 30:\nMy wife and I stayed at Paris from 3-22-3-26. It was a great stay. Our room was very clean and quiet. We didn't have a great view, but we weren't in our room a lot so it wasn't a big deal. The casino was nice and the Paris buffet was awesome. One of the best things about Paris it is very easy to navigate and it is centrally located on the strip. There is also a pick-up for the Rio out front. Great trip, great place, can't wait til next time.\n\nReview 31:\nWe travel to Las Vegas 2-3 a year, and Paris is not my fav, but the Venetian, Wynn, and Bellagio were all WAY too much considering it was July and over 100 degrees each day. So Paris came in with a 4 nite stay for 376 (including weekend and ALL taxes) so we chose it. We were not at all disappointed, really worth every penny. The room was ready when we checked in around 11:00am, which is always nice. We had a regular room, (not Red) with a view of the pool and the Bellagio fountains. The location really cant be beat, middle of everything. I was always able to find a lounge chair at the pool. Paris is not the luxurious hotel like the others mentioned, but it was definately worth the price, no compalints and we would stay here again.\n\nReview 32:\nThis was a nice hotel a few years ago, but the last visit in December was not good. Bedding, linens, and drapes were ripped tattered and dirty. Maid service was not good and a few souvenir items were taken from our room. Even though there is no resort fee, I would rather pay one to stay somewhere nicer and have internet access and clean rooms. It is still just as much as other hotels with resort fees. Also, the staff is not friendly anymore. You get what you pay for.\n\nReview 33:\nThis was our second time staying that the Paris in Las Vegas. We chose to return to this hotel because we enjoyed the rooms, the central location on the strip, and the breakfast buffett (it is buy far the best in town). This was our 5th trip to sin city and we really had a great time at this hotel. We did a decent amount of gambling at the hotel but probably the majority of it at Bally's we enjoyed their poker room better. This hotel is great if you like to get out and see the other loactions on the strip. It is also great if you just want to watch the water show at the Bellagio. Be sure to get a room with a view of the water show!! Also, if you stay here you would be a fool not to eat their breakfast buffett. We would head over in the morning and it would hold us off until dinner. Overall, the hotel is nice with nice accomidations. You will probably pay a little more than some places to stay here but it is worth it.\n\nReview 34:\nI just returned from a 3 day vacation at the Paris in Las Vegas. The hotel itself was nice but the employees were rude. It seemed unless you were a high roller you would not be receiving the service you hoped for. On one occasion i was getting ready to sit down to play at one of the slot machines and as I was getting ready to sit down I stopped one of the waitresses to get me a drink and her exact words to me were \"Oh no honey, unless you are playing I can't take your drink order\" and she just walked off. I encountered other problems with other staff but this one just really seemed to be the most upsetting. I also wanted to mention that I don't know when the last time they changed their comforters out but they sure were dingy.\n\nReview 35:\nGreat starter if it's your first time in Vegas, gives an insite to what is available both above and below the price you can pay, good all round hotel with a great location just lacking a few more eating options but there are many to be found in Vegas.\n\nReview 36:\nShort review - The hotel and staff are fine. The beds, however, are very uncomfortable and the linens are cheap (like a Courtyard or budget hotel). There are too many other choices on the strip with better beds.\n\nReview 37:\nWe started our stay with a free upgrade to a Red Room with a Strip View! Great start to a great stay. Pros: Location, location, location! Great amenities including the best buffet on the strip Friendly staff with a couple of exceptions (in the wine shop and the valet) Clean rooms Lots of character Mon Ami Gabi is fabulous Terrific hotel for the price Cons: Staff at wine shop cranky Valet expected a tip for motioning for a cab to move up 15 feet for us Our room was an adjoining room which was loud - will request a non-adjoining room in the future! Had a great stay and would recommend this hotel to anyone! You won't be disappointed!\n\nReview 38:\nThere was a problem in my room and maintenance told me I would need to change rooms. I went to the front desk to leave my cell number for them to reach me when a room was avail. Oh my gosh....the woman was so rude. She actually said to me that it was a little too early in the morning to be requesting a room change. I explained to her that maintenance told me that they would need to cut a hole in the wall to get to leaking pipes that caused the carpeting in the room to be soaked. She asked what I had done. WHAT????? Are you kidding me? NOTE TO MANAGEMENT: Perhaps your employee could have said something like; \"so sorry for any inconvenience this might have caused you\".\n\nReview 39:\nGuest check in area must be one of the most beautiful in Las Vegas. Our room was really nice, however, I'd say most all the room have a rooftop view unless you pay higher. We were on a lower level floor with a view of the roof of the casino - not too spectacular. But - the room was spacious and well laid out. The refrig had been emptied of the stuff you'd purchased, so we used it for personal items. The best thing about Paris is its location. You are at the center of the Strip and can walk to anywhere. The negative is that if you DO decide to drive anywhere, it's a long walk to the self parking area. We dropped our bags off before parking our vehicle. One other negative is that there is no security guard at the room tower elevators. We were headed down the hall to our room one night and a man walked by and then stopped us and gave us a story about losing his wallet and needing a bit of money. Anyone can be roaming those halls. The rooms carried noise more than others we've stayed at.\n\nReview 40:\nif your going to stay at the paris expect to lose more money then what you gamble away. during my stay there i was missing too hundred dollars out of our hotel safe, after filing a police report we fond our safe was accessed when we weren't even in our room, the conclusion the hotel gave me was basically tough [--]. on top of that they charged me 155 dollars for a mini bar that had never been touched after i called to complain about the bogus charges they said they have removed them over a week later i still had not been credited my money and i got an overdraft fee for the taking my money out so in total i lost 280 dollars at the Paris....about what my stay there cost......i will never stay there again and wouldn't recommend anyone else to either\n\nReview 41:\nI have praised this hotel previously as being eminently serviceable -- on balance, the best of Harrah's properties in Vegas -- but must emend my remarks accordingly. When I moved into my room, a room service tray with a disgusting black substance in a bowl was lying in the hallway -- no immediate problem. When I left two days later, the same tray was still lying in the hallway, despite my complaints to four separate persons. One of the employees explained that staffing cuts were to blame. Harrah's was taken over by a private concern, which appears to know nothing about running a hotel.\n\nReview 42:\nThe OOO La La show was the worst money we could have spent. Even at half price it was a joke. We were glad it was only an hour . We kept waiting for it to get better but that never happened. Should have left early for a refund. Definitly a tourist stop. Spend you gambling dollars elseware. The hotel is ok but there are much better for the dollars spent. Credits were taken out of our players credit instead of compted. Very dissapointing. Harraghs are great properties but not this one.\n\nReview 43:\nRoom was just ok. Staff at front desk were very rude. Me and my lady ate at the Moni Mi Gabi and the food was average & overpriced. The service there stunk too. Our waiter never smiled and neglected us. I left a whopping and well-deserved 50 cents tip. Nice lookin' hotel/casino, but if I was the hotel manager, I'd re-staff the place. 2 thumbs down.\n\nReview 44:\nwe stayed in the hotel Jan 6th,after booking two weeks in advance using their website. we arrived at 3 pm, I showed the customer service representative my email of confirmation , she looked at it and said , impossible , u cant have this room for 195 $ it's 295 minimum , i said , i booked it using ur website, so u better fix it if it's giving wrong rates . she was like \"whatever ! \"I am gonna give it to u this time but next time NOWAY. i felt so embarrased as if i dit soemthing wrong . I asked her how much is internt , she said \"its not for free \" i asked , how much , she was like\" around 15 $ . and asked to help the next customer ... extremely rude maybe she had a bad day butall in all , sooo rude i wrote to the hotel but no reply the room was nice , huge tv , awesome view I will not stay there again , I d rather stay at the other end of the strip, excalibur or new york , they are friendly .\n\nReview 45:\nWhat a great place to stay in Las Vegas. Very close to everything. You could walk anywhere along the strip. The hotel staff were great. We had booked in on a very good deal and when we got there they asked us if we would like to upgrade for further dollars. We said no, but because we had travelled so far they upgraded us anyway to the most amazing room with an incredible view all over the strip and Las Vegas. The staff could not do enough for us although one downside was one of the cafes in the casino was poorly run and the staff obviously did not enjoy their job there. We asked to hire a car for a day while we were there and it was no trouble for them to do that for us. The room was incredibly spacious and quiet and so clean. All facilities were in good working order and well organised. A great place to stay. We wanted to have a game of golf and they even offered to organise that for us as well.\n\nReview 46:\nThe Paris theme is very entertaining -- complete with \"le\" in front of every sign in the lobby! But the rooms were clean and decent, and a great price for the location. Front desk staff was super accommodating. Charging $9.99/day for access to their wi-fi was annoying, tho.\n\nReview 47:\nMy husband took us and 2 other couples paid for their rooms, did $700 worth of upgrades for all 3 rooms. We went to bed and woke up to find our room door propped open with a towel and someone?? had taken my husbands wallet with $2500 and all our id, credit cards WHILE WE WERE ASLEEP IN BED...my purse was in the hallway and the hotel did NOTHING to help us, NOTHING at all..They left us hanging..sent my husband on a wild goose chase trying to find a police station which were all closed...Didn't offer us anything knowing this was obviously an inside job. The next morning my sister had one of the staff come to her door at five in the morning bringing a tray of coffee and muffins saying they ordered it and we figure they were just testing to see if anyone was in the room...LOCK EVERYTHING UP!!! Her room was next door to ours....There are no cameras in hallways to protect the guests. Absoulutely did NOTHING to help us feel better, didn't offer a different room NOTHING\n\nReview 48:\nFirst time in vegas. Stayed at the Paris August 8 -12. Enjoyable stay, Great location. You can't beat it. Checked in at 11:30 p.m. Long line that moved slowly. However, we when did check in we were provided with a suite on 31st floor at no additional cost. Suite was just awesome. Thanks Marissa!!! Many of the shops were crowded and long line ups everywhere. We ate at the Eiffel Tower restaraurant and the Steakhouse. A little expensive but food and service was outstanding. Ate at the buffet once and it was good as well. Went to Mon Ami Gabi once. Worst service I have ever had. I have never stiffed a waiter or waitress on the tip. I did that day. Waitress treated us like we were some kind of nuisance to her day. The entire hotel/casino was smokey. Really smokey. On the whole, good place and great location. If you want luxury go to Bellagio or the Venetian.\n\nReview 49:\nWe found this Hotel nice to look at from the outside but very poor service inside. I get the impression that this hotel is so busy and successful that they could not care less about individual service or one families,person or group needs. We found long line ups for everything within this hotel except the Mon Ami Gambi Restautent which is quite nice. Mangaments total disregard for our well being was obvoiusly displayed on a couple of occasions. They were rude,apathetic and generally did not care about indiviudal customers. Their motto....Next!\n\nReview 50:\nWe stayed here over Christmas and found the hotel to be well appointed, in a great location, but the beds are uncomfortable and the service was poor. Also my wife may have contracted food poisoning from the La Cafe, we ate dinner there Christmas Eve and she was violently ill six hours after dinning. Six to eight hours is the average gestation time for food poisoning. When we told the manager, he asked why she ate the food. But this was the typical attitude for our stay.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30098, "query_start_index": 30100, "query_end_index": 30100, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "38%", "inner_docs_start_indices": [176, 522, 733, 1585, 1918, 2960, 3586, 4358, 5156, 5899, 6117, 6939, 7412, 8382, 8435, 9074, 9840, 9952, 10191, 10562, 10942, 11773, 12258, 12950, 13645, 14352, 14862, 15161, 15919, 16594, 17052, 17805, 18289, 19232, 19981, 20245, 20469, 21120, 21808, 22819, 23588, 24193, 24694, 25057, 25974, 26896, 27183, 28172, 29051, 29613]}
{"id": "2515415", "pid": "2515415", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI checked in and went up to my room which was a huge disappointment. walking thru the hotel smelled like vanilla which got all over my clothes, permeated the lobby, the casino, the elevator, and my room. i called down to the front desk and they said there was nothing they could do. The service was so bad that i checked out early and went to another hotel 2 days early. I travel all over the world for business and have never had anything this bad!\n\nReview 2:\nThe Hotel was nice, the rooms were great, beds were comfy. Service was great. Pool area was good. Buffet was good. Haze was fun. Cons: I personally felt really out of place, Im 26 yrs old and the crowd seemed older 40-60s. It is located a ways back off the strip, walking through the shopping plaza and through the court yard was annoying to get into the main hotel lobby/casino. I got ID for a glass of water. We upgraded to a strip view, which wasnt much of a strip view because you are so far back and have all the other hotels surrounding it limits your views - not worth it.\n\nReview 3:\nservice was very poor !! Rooms were not clean till we returned and had to make special request to clean rooms in the evening. Food was expensive however eating at the buffet was $30 for dinner but they had good quality and huge selection of different cuisine.\n\nReview 4:\nThe hotel was nice, very modern with friendly staff. I expected the rooms and bathrooms to be a little more spacious. I'm very picky when it comes to cleanliness so when I found a black hair in the tub and another one on a pillow , that just didn't go well with me . The pool area closes early unlike other hotels and we were expecting the 3 pools to be much larger. There is a $30 /person per day fee for the use of the gym which I found ridiculous as a hotel guest keeping in mind that I pay half of that amount for a full month's membership at the local fitness center... Other than that, the food was good, u don't see the huge crowds u see at other hotels, beds are comfortable, the hotel just grows on you the longer you stay.\n\nReview 5:\nReviews typically focus on little idiocies, like \"the coffee tale had a ring on it.\" That's meaningless to me. Here's my take: gorgeous lobby; it is airy, but not really comparable to the airline hangar that other opine. Service terrible. Lines everywhere, not because of so many guests, but because of inadequate staffing. Room glasses were dirty. I called for more, and they were delivered rattling around in a 30 gallon trash bag. Walked to the lobby, stood in line for 20 minutes before walking over to an unmanned front desk telephone and dialed for a manager. After half hour of waiting on hold, I was told \"there are no managers.\" Indifferent, pretentious staff. If you do mind that, and don't drink out of the glasses, then this is a tech-laden, upscale place, quite a walk to the Strip, that you might enjoy.\n\nReview 6:\nI am staying at Aria with my husband and daughter in corner suite. Travelling from uk we we tired when we arrived. At midnight someone accessed our room in the outside area where my daughter was sleeping. This terrified her and we we away on and off all night. We were advised next morning that it was housekeeping that came into the room. Why at midnight? Last night the room above were partying - ok even at midnight or 1 am - but not at 3 am. loud music and people gently having fun and crashing around...when others need to sleep. What disappoints me the most is the way the front desk staff handled my request as to why this behaviour is allowed. We now have to change rooms because the security policy at Aria is at this anti social behaviour is allowed at 3 am. We have to disrupt our four day stay and change rooms this morning. We have been offered $60 dollars which is kind, but what I want is for the hotel to get it right. Deal with the trouble makers don't offer inadequate monetary compensation and spoil our holiday rather than dealing with the issue.\n\nReview 7:\nFree wifi - very walkable for conferences and otherwise. Central location. Comfortable rooms.\n\nReview 8:\nOrdered Room service was told it would take 70 mins and we were okay with this but it never showed up. The casino floor (poker room) was filled with angry dealers. And can we always say when you stay at Aria you might never receive the service you pay for. I always believe in giving someone a second chance and yes I wasted my money again, but the good this is I had a back-up plan this time. So I would like to add the personal needs more training in what customer service is, you cannt have a great product and not have exceptional service. I love the rooms but its not work the price since I can get better service at a budget motel\n\nReview 9:\nIt was an easy enjoyable experience from beginning to end. Free parking/valet service, quick check-in process, wonderful beds and beautiful surroundings. The food at the Lemongrass was worthy of a return visit. The pools were nice, nothing over the top, but the service was always timely and pleasant. Definitely would consider a return visit.\n\nReview 10:\nUpgraded to a corner suite for a few more dollars and was well worth it. Lots more room and amenities. Beautiful hotel! Front desk staff not very personable but very accommodating. Beds were extremely comfortable. Overall a very good stay and would definitely stay here again. If I had to be picky, it would be that the rooms would get warm if the shades were left open and cell phone reception in the room was poor. The casino has very good ventilation and very little smoke. Lots of choice on slots and table games. Table minimum bets kind of steep and some of the table dealers looked uninterested in their jobs. Drink service was hit and miss. Pool area very nice. No trouble finding chairs to sit.\n\nReview 11:\nWe have always stayed at MGM or Mirage suites when in Vegas but decided to stay at the newest property in the group, the Aria. I must say we were a little hesitant about changing. We loved it! From check in at the Aria Sky Suites to checkout, we were treated great! Of course, these are the sky suites we stayed in so I'm not sure how the other rooms and regular check in goes but I can speak to the suites and it is superb. This hotel is ultra modern and not your average Vegas hotel. It is the nicest of properties we have stayed at. It is a little farther set back off of the main strip (about a block). We had beverages and snacks available anytime of the day at the VIP/Sky Lounge. The rooms were beautifully furnished and beds were to die for! The bathrooms had a soaking tub/shower combo that was amazing! I will be back here.\n\nReview 12:\nThe Aria is like the Titanic of Vegas hotels - a grand behemoth that is being managed straight into a service nightmare of an iceberg. It took over 30 minutes to check in. Calling the front desk takes over 5 minutes of being on hold. The concierges do not know the area - and need to Google simple questions like \"how far is this (famous restaurant) from here?\" There was no HOT water on Saturday morning. Do not stay here.\n\nReview 13:\nWe spent 2 nights at this visually gorgeous hotel in the city center. It's location is convenient to many strip hotels (Bellagio). We were on a non smoking floor, which was greatly appreciated. However, the mattress was much too soft and uneven for both of us. Neither of us slept well, and I got a massage at the airport to deal with the back and neck issues I had developed. We ate at both the Buffett and Terrazo. Food and service were excellent. However, the casino was poorly ventilated and led to an allergy attack for my husband the 2nd night. We entered several other casinos and none were as poorly ventilated. We will not stay there again. It's not a good value given what we experienced.\n\nReview 14:\nThe quality of the room was excellent, the location is superb. Customer service was generally good. We did, however, have a poor experience. Having booked a site seeing trip to the Grand Canyon which was not cheap. The concierge asked us if we required a wake-up call. We said yes and didn't set an alarm. No wake-up call. Luckily we woke up in time. On complaining there was no apologies and nobody seemed prepared to accept responsibility. If we had missed the trip there would have been no refunds, we would have lost a not inconsiderable amount of money due to the hotels oversight. Apart from this we would recommend the Aria as a hotel to stay in on any trip to Vegas.\n\nReview 15:\nWe had read reviews from July and they were not flattening. We had an excellent room, the bed and pillows were the same as we used at home. The casino was spacious with alot of different slots to play. The only negative was, the drink ladies did not always come around. But we had the same problem at some other casino's. Overall we found this trip to very good. We will stay at Aria the next time we come out.\n\nReview 16:\nBooked two rooms, king and two queens. Hotel was overbooked so they offered a rollaway bed to compensate for the two queens. When I said that wasn't satisfactory the manager on duty told me that I could cancel the room and try to find rooms at another hotel. Don't book through players club, rooms not guaranteed.\n\nReview 17:\nMy husband and I just got back from a 5 day stay at the Aria hotel in Vegas. We had some concerns after reading reviews on this site but kept an open mind. We found the hotel to be lovely. The staff were welcoming and we enjoyed talking to a few of them and hearing their stories. Check-in and out were smooth and fast. The pool area was beautiful. We ate at the buffet and found it to be excellent and a good price. The Elvis Cirque show was tremendous. The decor is modern and sophisticated. The rooms are lovely and the beds amazing. All in all we had no complaints. We would recommend the hotel and would stay there again.\n\nReview 18:\nJust got back from my first time trip to Vegas and love it!! We stayed at the Aria and loved the smell in the lobby!! The hotel itself is gorgeous and well taken care of, the only problem I had was with check-in and service. Our reservation was given to away to someone else so we had to wait for a new room and you had to wait forever for a beverage. When you spend the kind of money we did, you'd like a drink or two. Other than that we loved our stay.\n\nReview 19:\nCheck in was a breeze. We got an upgrade to a corner suite panaramic view for $75 more a night. The room was beautiful and spacious. The bed was the most comfortable bed I have ever slept on and we have a Sleep Number bed at home. The room was very clean and all the staff we encountered were courteous, friendly and helpful. We were on the 24th floor with spectacular views of the strip. We never had to wait on the elevator and most of the time we had the elevator to ourselves. We had the breakfast buffet. There must have been 80 different choices and what we sampled were excellent. We had lunch at the sports bar, drinks at a lounge within the hotel, snacks at the cafe. All excellent. We even had fun at the casino and we are not big gamblers. The weather was perfect for us. It was 74 degrees the day we got there. We will definitely return to this hotel on our next Vegas vacation\n\nReview 20:\nI was at Aria Oct 8-12. Having previously stayed at Bellagio, Wynn, and Caesar's, I have to say that there is something lacking about it. The hotel in general was nice and modern, which I very much enjoyed but it also lacked minor things that I associate with a luxury 5-star hotel, including better soaps/shampoos, better lounge chairs by the pool, and a dining area - it was very uncomfortable ordering room service. My biggest issue with Aria was the lack of an exhaust fan in the bathroom... the bathroom gets very steamy after a shower. Also, the sliding door, while contemporary, doesn't provide much sound insulation from the bathroom, which is something I like to have. I understand stars are given out based on services and amenities and not necessarily for the items I mentioned above but it is the little things that separate a great hotel from a good hotel. Aria does have some positives: Great pools that weren't overcrowded, excellent location, and an excellent gym. The casino was quite nice as well and certainly comparable to every other major casino.\n\nReview 21:\nEverything extra costs extra, but where doesn't that happen in Vegas. Beautiful hotel, good housekeeping and okay service. Had a problem with the TV remote that was never really fixed, but managed to get around it for our two day stay. Casino floor not too noisy or smelly -- except for intense vanilla odor whenever you got off the elevators. I would recommend Aria if you like very modern architecture and ambiance... Brand new in 2010 and it shows!\n\nReview 22:\nNice room, took a while to figure out the lights, TV, curtains, sound - all controlled by high tech panel off the TV screen. Bad pedestrian traffic pattern for City Center - no easy way to get to Aria, Cosmo and the rest of the strip. They should just take the vehicle traffic off of the Strip and run a monorail down the center.\n\nReview 23:\nOn 9/19/10, we checked in to room 172__. My disappointment started with a soaking wet tissue box in the bathroom. Then, as I was about to step into the shower, housekeeping comes in the room and wants to know if I'm checking out. The following morning, I requested the front desk to replace the room filter because it was covered with a THICK, white layer of dust. And to top it off, housekeeping didn't clean my shower/tub enclosure or replace the bath towels. It was a mistake staying at ARIA. But... we were lucky that we only stayed for 2 nights. One good thing to say about Aria: It's a great looking hotel, in between Bellagio and Monte Carlo.\n\nReview 24:\nBoth my wife and I plugged in our ipod to the connection on the treadmill at the excercise room. Two separate machines and both fried our ipods. Could not turn on after use. Complained to the manager and Kathy Robison at Risk Mangement. Both said it's not their problem and it's never happened to them before. The person servicing the excercise room has terrible attitude. Be warned.\n\nReview 25:\nThis hotel is the most modern and updated in Vegas. While it has all the benefits of all the others in the same great location, this one combines them with class and up to date furniture. This is too combined with in room technology such as automated blind shutting and light control. While the other hotels in vegas are great for visiting and strolling through throughout the day, this is the perfect hitel to return to. Not too tacky nor worn out due to use as the others. It is located on the main hotel zone and has easy access to all other main resorts. It smells great when you come in and has beautiful decor. I would return to this htel no doubt\n\nReview 26:\ngroup of 18 of us stayed here for a 40 th birthday celebration. The front desk was extremely efficient and helpful keeping our rooms close to each other. I liked the vibe and the smell of the place despite what others have said. The spa is amazing love the lap pool outdoors that overlooks the strip. I think you need. A spa service or pass to use it. rooms are great spacious and quiet. Definitely recommend this hotel and casino.\n\nReview 27:\nI have been coming to Las Vegas for a very long time and the \"Five Star Aria\" is not truly a five star quality in my book it is not a clean hotel. The bed spread, the bathroom had mildew, the carpet was dirty and not vacuumed it took three phone calls and two days to get the carpet vacuumed when it should have been cleaned after a phone call to housekeeping/front desk. The front end staff seem to be great it is the behind the scenes staff that need work, Aria needs to up the anty what ever that might entail .\n\nReview 28:\nThe room was lovely, but management did very little to follow up on a complaint. While we were out of our room, an individual from maintenance stopped by to change a light in the bathroom. When we returned, someone drank water from our glasses, left a white powdery substance on our nightstand, and left knee high stockings in our bathroom. We were not offered to change rooms and management did not follow up with us based on numerous requests. I will not return to this hotel.\n\nReview 29:\nArrived after midnight and check in was a breeze. We booked a corner suite the room was fantastic! Every employee was amazing from the front desk to housekeeping, every time we walked by we were greeted with a friendly hello! Can't wait to go back, my new favorite on the strip. Aria staff you are doing it right! Keep up the great work!\n\nReview 30:\nWe've stayed in a few places in Vegas and have been in most of the resorts. But our stay at the Aria was the very best! It is by far the most modern. You walk into your room for the first time and the lights go from dark to full lit by themselves. Then the curtains covering the floor to ceiling walls do a slow opening onto a beautiful view. And you can control everything with your TV or a pad by your bed. And this is where it starts. And, did I mention, this was their least expensive room. And since we had bought a package deal through the airline, the cost was about the same as most other mid-range resorts. Service was the best!\n\nReview 31:\nwow. This hotel is one of the best! We got the corner suite and it was just amazing. As we walked into the room, the curtains, light, and music started to go on. It was greeting us! There's a remote that controls the whole room. From music, tv channel, curtains, tempurature, its all within one touch of a button. I would definitely go again!\n\nReview 32:\nI loved this hotel. Great for conference that I attended. Security was top notch. Rooms were clean and great casino. Lost it all but it went from my hands in style.\n\nReview 33:\nI have stayed at actual exclusive 5 star resorts. This is a glorified motel. The place looks luxurious and elegant but I have received better service at a truck stop greasy spoon (and better food). We were given drinks 3 times where the glass had lipstick on the rim. We had to call twice to have our room cleaned. Not once did a host or employee go out of there way to ask if we were enjoying our stay. THE PLACE WAS BORING! Most guest went to neighboring hotels for night life. The best part about Aria was the thrid party restaurants like Beso Steak House, Todd Eglish Pub. The casino and hotel could learn alot from the service these establishments provided. Aria, please do not put $3 wine in a Dom Perignon Bottle and try to fool anyone anymore. The Aria cannot hold a candle to Belagio. The resort fees are also a scam...just like the 'Shop Supplies\" charge when you take your car in for service. NEVER PAY THESE! Overall, horrible!\n\nReview 34:\nVery modern design and attention to detail. Friendly staff. Smells fresh! The rooms are classy with comfortable beds. The dinner buffet includes lobster and a glass of wine. Good food all day long. Crystals is next door and is artistically designed. There you'll find the Tram station offering free transportation between select hotels. It's as good as the Bellagio.\n\nReview 35:\nLoved it. I know that there are many beautiful hotels in Vegas but this one manages to keep out the \"riff raff\". They do this by keeping security at every turn where you have to show your key card to get past. Also it's situated back off the stip with a long enterance so it's a bit walk to get to the sidewalk, which we didn't mind at all. One complaint would be the $15 charge for 24h internet service.\n\nReview 36:\nI'm typing this from the aria. Everything is rediculously overpricd. I've stayed at nearly every strip property and this ranks near the bottom. The dealers are rude, even though the tables at night are mostly 50 a hand and up! I'll be back at MGM grand again next time, I wish I never strayed. I refuse to give this property another dime!\n\nReview 37:\nFrom the time we were dropped off in the dungeon and left to find our way to the front lobby, robbing us of the opportunity to enter into a grand lobby it was a very disappointing experience for a so called five star hotel. We stayed six nights and two of the first four nights our room was not cleaned. Upon arrival the flush area had two long black hairs and stains on the floor. When we checked out six days later the two black hairs and stains were still there. The day we were to check out I called the front desk and asked for thirty extra minutes as I was running a little late. The response was rudely stated, \"there are no late check outs today.\" At check out the desk clerk never asked me how my stay was. A five star hotel with a two cent mentality.\n\nReview 38:\nWe were a group of 10 staying at the hotel ( separate rooms). When we checked in we were told we would have a king size bed when we had requested 2 queens. The lady was so rude and kept on repeating \" YOU choose the wrong option while booking\". When we asked if they had any other rooms it was a flat out NO!. On the second day we left out service light on for housekeeping, when we came back housekeeping was still cleaning the room (no big deal) we asked when they would be done so we could come back later and were advised 10 mins ( great) when we came back to our room NOTHING was cleaned. We complained and were told it would be done immediately therefore we again left the room and came back 2 hours later and the room still looked the same. Very disappointing and absolutely no empathy from the front desk. Doesn't seem like a big deal however but it is just the principle! We were not looking for any hand outs...just a clean room. Will never stay there again. I would even recommend the IP before the Aria to anyone.\n\nReview 39:\nWe did the $20 tip trick and got upgraded to the 53rd floor strip view room. The only problem with that our ears would pop going up and down. Loved all the technology, even checked out of the room thru the TV menu. The music piped thru the hotel was great (mix of current and 90\u2019s) did not need my ipod @ the pool. Rooms where good sized.\n\nReview 40:\nThe Aria Resort is beautiful and it was a great stay. The restaurants in the resort were great and the service was excellent. We had a corner suite which had fantastic views. There was nothing to complain about our suite/restaurants/hotel staff at all. The Casino drink servers were terrible. I was there for an entire week and not one server asked would I like a drink. When we went to other Casinos-Caesars, Planet Hollywood and the service was much better. Not a big complaint but it was crappy service.\n\nReview 41:\nMy stay for the week was pleasant, however as I reached the tail end, I could feel that Aria hotel had absolutely no intention of making a relationship with its customers. This place and its staff do not care. The final one came when on my last night, the fire alarms went off at 2 AM. I was trying to catch some sleep before my 15 hr long flight, however this alarm made me jump out of bed. There was no announcement from the hotel staff that it was JUST A DRILL!!!!!!! at 2AM.... Its been one hour that I left the hotel and I am writing this review from the airport lounge. The staff at checkout was very very rude and asked me to leave if I had issues. My suggestion to travellers, look for a better place. the facilities in this place are mediocre and do not match even the discounted price if you get it. Aria is a BIG NO for me in the future\n\nReview 42:\nI went to the Aria on a special deal right after New Years. It was great value for the money! I had a lovely time... the room was clean and the soaker tub was wonderful. The restaurants and the casino were perfect and the buffet was nice. Of all the restaurants, Lemongrass was probably my favorite. I very much liked Blossom as well... I went there for Dim Sun on Sunday. The Crystal's shopping plaza was a lot of fun. What I really loved, though, was all the penny slots. There's a tremendous variety for small time gamblers like me. :) The only complaint I would have was that the room service was - a touch over energetic. XD They didn't need to coil up the cord for my laptop and cell, lol, although it didn't really hurt anything. All in all I will definitely go back!\n\nReview 43:\nI found the hallways dark and the room numbering confusing. The hallways were confusing too for some reason. I always seemed to get lost trying to find my room. I thought the card key to the room was cool. You just waved it over a spot on the door; you do not insert it. I also like that you got real time airline flight information on your TV. You would get the same departure/arrival information in the same format that was being shown on the monitors at McCarran Airport. It was like having a monitor in your room. The room was very nice. I did find the hotel to be too far from the Strip.\n\nReview 44:\nThis is my second time staying at the Aria. I've been to Vegas many times and stayed at at least 8 different hotels along the strip. This is by far the best. The rooms are very new and you can control the lights, TV and shades from the remote. The room and bathroom are very spacious, and the hotel is only 2 years old. The casino and pools are also very nice. I enjoyed gambling at the Aria, too. Plenty of tables and slots. Be aware of the following: they will charge you an extra $20/nite if you want a room with two double beds vs 1 king, and they charge, as do most hotels on the strip, a $10 or $20/day resort access fee. The room rates vary throughout the year, but they are far better than some of the other comparabe upscale hotels on the strip. I did not like their buffet, but I tend not to enjoy buffets in general.\n\nReview 45:\nWe had planned a romantic Valentine's stay and had high expectations. What we encountered was a glass palace, with no heart - the \"Aria Hotel staff INDIFFERENCE.\" The public areas and rooms are dimly lit. You need a PhD to operate high tech TV, lights, curtains in each room...many guests complaining to reception. What happened to the basic light switch? I am handicapped and needed a wheelchair. The Aria Hotel were completely insensitive to my needs and from Bell Desk to Valet I was inconvenienced in every way. When confronting managers, no apology was given! With one of the highest unemployment rates of any state, you would think they could find staff that cared! Expect to be charged a fee everywhere: Spa $30 and Concierge $30. We paid $30 for someone to make a phone call - RIDICULOUS! Do not recommend - 3 stars, not 5!\n\nReview 46:\nSo happy to be checking out of the Aria tomorrow. My mom & I thought this hotel would be fun, fresh & new, but to our surprise its a piece of crap with bad staff that is still being weeded out. Every day we had a problem: The 1 flat screen is going out, the towels missing from that the bathroom, the comforter funky, scale not working, dirty pillow cases left on the chair, dirty used glasses left in room after cleaning crew left, comp bathroom shower package opened with items missing out, hotel manager unavailable at night, floor supervisor unable to be found it took 40 mins & 4 phone calls to get assistance. This horrible laundry list of BS will for sure keep me & everyone I know away from this crappy place!! !\n\nReview 47:\nI don't like the survices in this hotel ,Icalled the customer survices to reports my stoling parfum they kept me on hold almost 1 hour ,I lost my Prada parfum in the room it was a special gift from my love that's happened 2 weeks ago they cannot find it in lost and found they say we will call you back and I kept call them they say it will take almost a month to respond me ,Im never think to put my parfum with my jullury in the safe ,but now I will cause some housekeeper they don't care they steels everything so you guys be careful....\n\nReview 48:\nAria was great. Our room wasn't ready when we got there so we went to eat. An hour later it still wasn't ready so right away they upgraded us from a city view corner suite to a panoramic corner suite. We got to the room and I found a dirty comforter and immediately called the front desk. Immediately they put me on with a manager who moved me 5 floors up to another panoramic suite and sent the housekeeping manager in personally to inspect the new room. Not only that but for our trouble they gave us 100 dollars to use for food and drinks. The room was always cleaned and the food there is awesome. The breakfast buffet has great french toast and fresh fruit and the casino was generous.\n\nReview 49:\nI stayed at Aria Hotel for 3 days from July 4th. It was absolutely terrible experience. In the bathroom, they did not replace shower supplements and even hand towels. They also left cotton swabs I used for make up. When we got back to the room at night, the mattress was all set up but, when we lift up the blanket, there was hairs all over which means they did not change the mattress covers.I m sure it wasn't but, even worse was that mattress cover felt like someone has been used, not fresh feeling. The minibar was dusty but, I can understand that. However, other things were very terrible. I used to stay at Venetian, Wynn and Caesars Palace but, I wanted to try new hotel and Aria has five stars rating. Can you believe this five star rating hotel? I will never go back to this hotel. Don't waste your money!\n\nReview 50:\nGreat accommodations, convenient, very clean. The beds are extremely comfortable and the room was very large and spacious. Everyone was very friendly. The \"Buffet\" was very very good and I would recommend to anyone! We say Viva Elvis and this was so convenient since the show was at the Aria. We stayed February 17-20, 2012 and enjoyed it tremendously. Couldn't have been any better for our first visit to Vegas! Convenient pick up and drop off for tour buses too. So organized!! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30040, "query_start_index": 30042, "query_end_index": 30042, "truncation_seperator": "... 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{"id": "284258", "pid": "284258", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe booked through wotif secret hotel deals thinking it's a 5 Star so it would definitely good. We stayed there for 4 nights and would definitely say that it's no where close to a 5 star. The rooms look shabby and don't even have a interior which would come close to what you expect in a 5 star.I think they close there Air Con at night as it stopped working and got on again after 2 hours. The carpet, blinds, bed sheets, pillows all looked like old and dirty. If you are looking for 5 star luxury than take my work you would not get it in this hotel. The only good thing was the bathrooms were decent looking but still not 5 star class. Simply not a 5 star..\n\nReview 2:\nThe house keeping was very bad. The staff in this hotel were not responsible at all. They missed the booking of shuttle bus, and there were gabage of the previous guest in the room.\n\nReview 3:\nPoor check-in, unfriendly staff, didn't clean room well, 3 days without replenishing the mini-bar, complained and nothing improved. Poor location for getting a taxi, especially on a Friday night and don't expect much from the concierge or front desk staff who are too important and busy to concern themselves with their \"guests' welfare. Not worth the room rate. Starting to look a bit shabby in certain areas including the rooms. Room service food quality was quite poor. Breakfast elsewhere would have been a better option. I can't think of anything particularly positive to say about the hotel other than writing an awful review of it gives me some pleasure!\n\nReview 4:\nOur stay at the Amora Hotel in Sydney was comfortable and very nice. It is located in the Central Business District, and it was very convenient to dining and train travel. We were treated very well.\n\nReview 5:\nWe stayed at Amora in June for one night before going overseas. The hotel is in a bit of a strange spot but the service was great. The rooms were large and appeared quite modern. There is not much of a view from the room other then another office building and part of the harbour bridge. We booked online on a discount website for a mystery hotel. I was happy paying around $170 a night but would probably stay somewhere else is it was the normal rate.\n\nReview 6:\n2 blocks from Wynyard Station (direct from the Domestic Airport station) - ideal for a weekend getaway. I was a bit apprehenisve as reviews I had read after booking were not very complimentary. However, a short walk to Circular Quay, the tourist hub of Sydney and the facilities of the Hotel were great. The beds were fantastic and the rooms comfortable. As this is in the \"business district\" the surrounding area is very quite during weekends. Would recommend if you want something under $200 per night (we paid $195 as a Mystery hotel deal through Wotif)\n\nReview 7:\nHaving first stayed at the Amora in June, we decided to stay again in August. While during our second stay we were welcomed back with a sensational room, however, this time around no carparking avaialbe in the hotel (had booked a package with car parking). We had to walk around the corner to the car park (in the rain! ), staff weren't overally helpful regarding this. Also, the second car park took us over 20 minutes to get out, by time they find your car you then drive 1/2 way underway Sydney to exit the park. Again not fun early in the morning when you are tyring to get somewhere! Breakfast was great first time, but second stay not sure if we were up too early, but everything seemed to be cold and not fresh, which you think it would be at 7.00am. Room - great, excellent Beds - fantastic Carpark - pathetic - shoudn't offer as part of packages if they don't have them. Breakfast - average\n\nReview 8:\nThis hotel was booked from the UK through Wotif.com and the review on its website would make you believe this was a truly wonderful hotel in Sydney. i could not have been more disappointed. Firstly, upon arrival not one member of staff was available to help with my luggage although they were happy to watch me struggle. My room was certainly not what you expect from a 5* hotel. Dated furnishings, extremely dated TV and no wireless Internet. The lighting was poor, worn switches meant not knowing what switch did what. Bathroom not great, electrical tape holding ripped blind together and plug sockets not working. Overpriced buffet breakfast at \u00c2\u00a320! Extremely disappointing, especially after such high hopes. Fault of both wotif.com and the Amora Jamison.\n\nReview 9:\nOn arriving in my room it quickly became obvious that the room had not been properly cleaned. There was hair in the sink and a 'funny' smell. It didn't take long to find out what the smell was when I saw on the carpet in plain sight a (still nearly full) bag of marajiana. Shocked and unsure of what to do I called the concierge, no answer. I considered calling the police but was honestly uncertain what to do, I had an important dinner appointment for business so I rushed off to it. When I returned (although it was quite late) there wasn't anyone at reception to enquire about this so I went up to the room to wait and call back down later. I had a shower only to discover the head was broken and a had to hold it with one hand to it didn't just spray on the wall. Suffice to say at that stage I was glad that I was checking out the following morning, and as I was leaving quite early not worth my time or effort to try and remedy the situation. Very disappointing.\n\nReview 10:\nMy fiance and I booked a mystery hotel online and got this place! I had never heard of it but am glad I have now! not only was it in walking distance to the train station, rocks and circular key but the staff are lovely and they put us on the 28th floor in a corner room with veiws over the city! it was spectacular! We could see the harbour from our bathtub! Definately not what i was expecting for the price! What is also great about this hotel is that they spread their patrons around the hotel, in other words there was no lines at check in and we only saw one other person on our floor our entire stay and they were at the other end of the hall. I would recommend this hotel to anyone!!! !\n\nReview 11:\nI chose a 'secret hotel' online at $140pn. All it said was 5 star, close to Circular Quay and Darling Harbour.It did not disappoint. Guest services were excellent from the doorman to rooms. We paid $70 for an upgrade and it was so worth it. Top floor executive king with pre dinner drinks and canap\u00c3\u00a9s (didnt need dinner) in the Jamison Club and breakfast in there too. For us it was value for money for what we paid. For those who pay the going rate, enjoy it. Thanks Amora will stay again. For those of you unsure about trying a secret hotel, choose 5 star in good location and you can't go wrong.\n\nReview 12:\nWe booked this hotel as a mystery 5 star deal for our anniversary, we arrived and all was OK until we got to the room, first thing we noticed was what looked like feces on the bed head and then look on the chair in the corner and there was massive skid marks in the middle of the chair, the cupboards where falling apart and the decor was well past it's date, so we rang front desk and they where quick to change our room, but that room had what looked like sperm stains on the floor and the curtain was torn and falling down, we sat on the bed and something went bang underneath. So we cut our losses and booked back out of the hotel, with not much care from assistant manager either, lucky we got another hotel on short notice. We did manage to get a refund a couple of days later through the booking agent lucky. But 5 star hotel this is not, how it got 5 stars also I would question also, don't risk the disappointment on this one, it is the first hotel I have ever refused to stay at and hopefully the last.\n\nReview 13:\nThis hotel was VERY dissapointing. Firstly we were not informed of the hotel's change of name and spent 15 minutes trying to locate it! The room itself (a large corner room) was spacious, but filthy. Stains on the chairs, duvet cover and floor, dust on the telephone and bedside tables. The only redeeming factor was the bathroom which was superb with a big deep bath. None of our power points worked and we were told to flick the trip switch to activate the room's electricity. Also tv and alarm clock were of a very poor standard for what promises to be a luxery hotel. The bed was not made very well - twisted sheets - what looked like a rushed job. Our bags took forever to arrive and the stink of stale smoke (even though a non-smoking room was requested) was disgusting. For the cost of the room (a reduced internet rate of $245) this hotel was definitely NOT worth it. I am just glad we spent minimal time in this horrid room - only staying 1 night, opting for somewhere else the following night. I would NEVER reccommend this hotel to anyone.\n\nReview 14:\nBooked room on a wotif 5 star mystery deal. We were upgraded to a corner room on arrival. Checkin & checkout was very efficient. Room had views of the city and distant harbour views. Bed was very comfortable and room was exceptionally quiet. Location central and an easy walk to shopping, QVB, Circular Quay & The Rocks.\n\nReview 15:\nBook via wotif ,the hotel is located in CBD,close to many attractions and shopping centre.\n\nReview 16:\nSorry, I can't agree with the 5 Star rating.... Romantic boutique Hotel, I don't think so.... It was a basic 4 Star hotel with a simple room by my ratings. The location is good but the rooms are very simple and in need of a freshen up.\n\nReview 17:\nI have the misfortune to be staying at this hotel. It is dirty and hot. The only concession that they have offered to me is to give me a fan in my room, which does help, but in the heat of Sydney I would have expected the AC to work a little better than it does. This hotel tries to be a designer hotel but it isn't. The rooms are small and hot, it has very annoying touch switches for all the lights which are, well, annoying and very seventies. The internet is very slow, my room was cleaned today and all the dirty towels are still in my bath where they were left by the maid. I'm here because my company is paying, but you can do a lot better in Sydney for the money.\n\nReview 18:\nStayed 6 nights at the Amora from 27 November 08. We were offered an upgrade at a discounted price so had a lovely junior suite on 8th floor. The accommodation was really nice - a comfortable sitting area, big bedroom with a huge bed and a really nice bathroom with an amazing walk in shower. The hotel is located about 500 metres from Circular Quay in one direction and a 10 - 15 minute walk to Darling harbour in the other - so a good jumping off point for most things. There is a great wee resaurant right opposite the hotel for breakfast or lunch - The Barramundi. Also, try Jordans on George (on the way to circular Quay). They do a great bacon and egg sandwich with coffee and juice for $5.50 AUD - bargain! !\n\nReview 19:\nStayed here in November 2011 for one week on business. Like most hotels in Australia, service is exceptional and the staff are polite and can't do enough for you. The rooms are spacious and nicely decorated, bathrooms are roomy, in-room dining offers a limited selection but the food is of good quality, and the hotel location is fantastic - right in the middle of the CBD. Recommended for business and leisure, and would definitely return.\n\nReview 20:\nI just had to once again write about my stay at this hotel. I have stayed at this hotel 3 times now and on my last stay I was even more impressed. I had emailed the hotel requesting a nice room because it was a birthday/anniversary. Upon arrival at the hotel, I was advised that we were upgraded to a deluxe king room! Was so happy. The room was in a corner and so quiet. The view was spectacular on our 29th floor room! They even gave us complimentary bottle of wine and chocolates! Service is still amazing! Service is always polite, helpful and with a smile.\n\nReview 21:\nBooked room on Wotif and was given a 'special access' room. I was told our room had a king sized bed. Bed was actually two beds pushed together with one cover sheet. As the mattresses caved in towards the centre, I found myself falling between the beds several times. When pushing the beds back together in the morning (about a 10cm gap) a woman's sanitary item was exposed from under the edge of the bed. This is meant to be a five star hotel. On check-in we were told our room had complimentary broadband internet service. This apparently means the fact that they have internet is free, but you have to pay $9.95 per hour to use it. Porter staff was excellent and friendly, counter staff was rude. Never staying at this hotel again.\n\nReview 22:\nWe booked on a mystery deal and I assure you the biggest mystery is how this hotel has receieved a 5 star rating. The quality of service was extremely poor. I ordered a bottle of wine to the room because the bar closed early and 30 mins later I called to cancel it as it still hadn't arrived. The mattress was thin, the linen was dirty and so were the robes. The service button on the phone was either engaged or no-one answered. I only stayed one night and it was amazing the amount of problems we encounted. I would never stay there again.\n\nReview 23:\nI have stayed at this hotel on serveral ocassions and have never been disappointed it is quality all the way. All staff are well drilled in customer service and nothing is every too much trouble.All staff acknowledge you from the door to the housekeeping staff. I have no hestitation in recommending this hotel to anyone.\n\nReview 24:\nMy partner and I stayed here for 1 night prior to flying out of Sydney on an early morning flight. I got a mystery deal on wotif and wanted somewhere near the Rocks and Circular Quay so was pleased to find the location of the mystery hotel. Many of the reviews of this hotel on Trip Advisor were negative so we were pleasantly surprise about the quality of the services and the great room. The room was huge and had a massive bathroom, with a lovely big bathtub. the bed was comfortable and had lovely pillows! We wish we could have stayed for longer and would stay here again.\n\nReview 25:\nWe stayed in the city to attend a Xmas party. We found the hotel very comfortable with friendly staff and convenient to the harbourside activities.Our room was well appointed and the general ambience matched the Hotel's 5 star rating. Russell & Jane Sydney\n\nReview 26:\nWe arrived late at night for a 4 night stay, as our flight into Sydney had been delayed. We had booked a corner king room, but were only given a standard room. The staff in general were good, but at checkout, the hotel tried to charge us for minibar usage - which was incorrect. Our room was on the 14th Floor and had partial views of the harbour. Even on this floor, we found that the traffic noise was still noticeable. The room itself was excellent, and the bed was very comfortable. Despite the minor issues, we enjoyed the time we spent in the hotel.\n\nReview 27:\nWe got this hotel through the secret deal and were very pleased. i had read some if the reviews on here prior to our stay so was a little worried but we were very happy with the hotel. Central localtion excellent service and room was great - we asked for a balconly so don't know if that made a difference to the room but it was lovely. I can see what people mean about the design of the TV in the room but it is watchable.\n\nReview 28:\nThis was my first stay in a 5 star hotel, so I've not got much to compare it with. By all standards, it seemed to be of 5 star quality. Massive, comfortable bed, huge room, big bathroom, and all the bits and pieces that come with such a place. I got a good rate as a mystery hotel, so I had no real expectations. Generally, I was happy with my stay. That said, they put my colleague and I on vastly different floors (he was floor 3, I was floor 14 or thereabouts), even though it was made as one booking. Negatives: very expensive extras. Room service, internet and breakfast were well above my price range. Location: seemingly good, though one forgets that the northern end of the Sydney CBD is D-E-A-D on weekends. I struggled to find breakfast saturday morning, as all the cafe's and food courts were shut. Ended up at McDonalds of all places. Also, a short but steep climb up from George Street to the hotel might be too much for a guest with limited mobility. Overall, it was nice, but not really my style.\n\nReview 29:\nStayed one night at the hotel on friday and was disappointed. Was expecting a bit more from a hotel located in the heart of Sydney. Staff were indifferent and parking fees were not cheap. Also the room needed refurbishment. TV was located inside a closet which made it very uncomfortable to watch. Aircon was not working and I woke up cold in the middle of the night. If you looking for a 4-5 star hotel service look elsewhere.\n\nReview 30:\nStayed there for 2 nights in November. Excellent situation, nearby you can find all the best department stores, parks and the Circular Quay is within walking distance. Try the set menus in the hotel restaurant, good food with excellent value for money. Rooms are clean and nice. Only minus side is, that the wifi does not work in the rooms and in the lobby you need to pay for it.\n\nReview 31:\nWe had a very enjoyable 2 night stay at the Amora Jamison hotel in Sydney. Perhaps a little out of the way compared to some others but still very easy to get around. The hotel is a little tired in places (eg tables & chairs in the bar looked a little threadbare and worn, and the tv in the room was an older style and buzzed constantly when on, and as previous reviewers have said, is in a strange location) but the rooms were neat and tidy. Very comfortable bed along with block out blinds in the room made a sleep in very pleasant, and waking up to a view of the harbour was nice, although the rooms do look in on other apartments (including the bathroom - but simply close the blind!). I would definitely stay again as for the price we paid booking direct with the hotel, it certainly met my expectations.\n\nReview 32:\nFound several issues - room we got was not what we paid for- we booked a superior, got standard - bell boy lost one of our bags, they later found them -bed was uncomfortable- was sagging in the middle - the TV was no bigger than a computer monitor (22inch) and locked in top cupboard. Difficult to watch without the cupboard doors getting in the way -useless concierge- we wanted to go to sake (Japanese) was told they couldn't book table for us because it would already be full for the night. We called the restraunt ourselves and get a table without a problem Everything about the place was sub par- wouldn't even call it 4 star\n\nReview 33:\nWe stayed here for our wedding anniversary via the Wot Mystery Deal, but was shocked to find that the room we were given was the disabled accessible room (that obviously no one else wanted). Furthermore the bathroom was designed poorly leading the whole bathroom to flood when the shower was used! Furthermore the carpet was stained and very dusty at the edges.\n\nReview 34:\nStayed here over the Australia Day long weekend. I arrived early and the room was not available. Came back an hour later and it was ready - pleased with the speed. The room was spacious and all fittings were new. Room was very clean. Had a corner room on the 20th floor. A little surrounded by office blocks as would be expected. Did have a small view of the harbour. It is at the top of a short but steepish hill and in 40 degree temperatures it did become hard work! It is central to most areas without being close to any. Opera House was 15 minutes, Circular Quay was 10 minutes as was the Pitt Street mall area. Breakfast was an average buffet. Everything was fine but was the usual, if a little expensive. Room service is okay but the $6 delivery is a bit steep.\n\nReview 35:\nWe booked 2 nights via wotif.com with their mystery hotel deals and lucked out with the Jamison. The room was clean and comfy with all the amenities we could need and a huge comfy bed. The staff we're very friendly and attentive which considering we were paying below rack rate and booked on the net is a great sign of a quality hotel. The location in great for access to the Rocks and Circular Quay and the Sydney CBD plus it's a stones throw from Wynyard station for people wanting to use public transport. What a great experience.\n\nReview 36:\nWalk in the door to find two large black strains on the carpet. Bedspreads are worn and could be replaced. Best trying is the location\n\nReview 37:\nTucked away in a side street, but traditionally warm and welcoming from the moment the taxi pulls up. Rooms are comfortable, but no views (from my window anyway). Only real negative for me was that the breakfast is slipping in quality compared to prior visits.\n\nReview 38:\nI've stayed at the Amora for business a few times. The location is great and easy to access from the airport by taking the train. I always get a nice room with a great bed and a nice bathroom. My experience has always been 5 star. However, several of my colleagues have had different experiences and they comment that the lower floor rooms are not always great. The dinner food here is not good. The steak off of the room-service menu is expensive and very poor quality - I've tried it twice six months apart and the experience was the same both times. The menu itself is uninspiring and old fashioned contemporary Australian. There are lots of options to eat out nearby and that's the best thing to do.\n\nReview 39:\nMy wife and I stayed here for two nights while going to a wedding in Sydney, The service was always excellent from every member of staff. The rooms were very clean and very well serviced and the Hotel is located well in the city not far from Circular Quay and The Rocks and just a short walk from Wynyard Station. I would recommend this Hotel to anyone as it has a nice atmosphere and is value for money. We slept very well and never had a complaint to make about noise from other rooms, the hallways etc.\n\nReview 40:\nWe stayed two nights on the fourth floor after requesting a higher floor but That is OK, but the room was not up to five star standard. I did give a feedback form to the hotel indicating my concerns and asked then to contact me but they have not.The staf were efficient but uninterested The room old and worn. Our room the blind on the window was torn and numerous areas the stiching had come undone with concerns to would operate correctly. Carpet stained. The safe in the room did not work. Several of the cupboards would not open or close properly. The wall had so many touch ups of the paint work done it was very unappealing. The door frame to the bathroom the paint was peeling and obvious signs of dampness. The bed was not of a standard I would have expected in a five star room and we both found it uncomfortable. The best thing about the hotel is the location but there are much better hotels nearby. tried this once never again.Certainly not 5 star more a 3.5 or average 4\n\nReview 41:\nBooked this hotel from the internet and everything looked fine on the web site. Unfortunately apon arrivial found that this hotel is in a real need of a wake up call i found all staff rude and unwilling to help with offering assistance, i always had to ask. I also ate in the Hotels Signature restaurant and found the food over priced and lacked any taste or style at all. I would recommend for anyone who does stay there to eat outside of the hotel. My last complaint of the hotel is that i wouldnt ask the door man for a taxi its quicker to get one your self.\n\nReview 42:\nWe stayed here for two nights, and the hotel was excellent. The rooms were large, as were the amenities. We had a small view of the Opera House from our room, which was a nice bonus. The gym/spa facilities were adequate, and relaxing whilst pouring down with rain outside. The location is good, and only a small walk to major attractions near the CBD. The only downside was parking. It was very cramped and expensive, but I guess typical for a hotel in the CBD.\n\nReview 43:\nOutrageous internet charges for the slowest cable internet I've experienced (was told it was due to high occupancy). Room not made up until 2pm. Office workers could stare straight into the room, forcing us to keep the blinds shut during the day. Good location, but they're kidding themselves with a 5 star rating. Will I stay here again? NO!\n\nReview 44:\nStayed here for 3 nights on a secret hotel deal.Upon arrival,staff were indifferent & had a don't care attitude.Upon check-in when we finally got to our room,noticed housekeeping had missed a few things but we were too tired to mention it.The breakfast is a total ripoff & staff in general couldn't care less,& on the verge of rude. How this place can be rated 5 stars astounds me.At best its a good 3 star.Will never stay there again & will make sure none of my friends have the misfortune of staying there either.\n\nReview 45:\nGot this deal on a Wotif mystery deal and it was advertised as a 5 star hotel. It is in a great location but the front office staff were very unfriendly and uninformative! The room was ok but the desk had a large stain on it and we had an already filled out breakfast menu in the room. Upon check out the front office staff were once again unfriendly and especially rude as front office was busy and she was rushing out check out. Our complaint card was filled in and they said a response would be sent out which it hasn't. Would not pay full price to stay at this hotel wasn't even worth the discounted rate! the Travelodge around the corner was better value with much friendlier staff! !\n\nReview 46:\nStayed on the 16 February 2009 Long wait at reception No secure area for cases Unhelpful staff Coffee cold Breakfast 32 dollars per person was far too expensive Packed breakfast was terrible: 2 stale rolls 1 butter and 1 margarine No Marmalade or jam Unsealed yogurt carton of not so fresh fruit bottle of water Worst hotel I have stayed in for a long time!\n\nReview 47:\nI stayed at Amora recently due to its very high rating (almost too high) on Tripadvisor. I honestly believe my stay at the old converted Sheraton could have been a lot better. For a five star hotel, the rooms seemed cramped and were very dated. The furnishings didn't match and there were holes in some of the curtains. The bathroom was very small with old thick towel rails which did nothing to the space. The marble was pink and seemed very dated, though clean. I had read in other reviews that newspapers were charged so I was too afraid to ask for one. Overall, I have stayed at both Crown Towers and Promenade (round the corner from the Amora) and Park Hyatt and they are definately superior. Do not be swayed by the #1 rating!\n\nReview 48:\nRecently stayed two nights at the Amora which is well located just off George Street. The staff were friendly and efficient and despite the hotel being 8 years old everything was absolutely sparkling. Parking is $38 per night park yourself or valet parking at $48. The Hotel is in easy walking distance to Circular Quay and the Rocks and is virtually next door to Wynyard Railway and the underground, shopping arcade. I needed to put in a roll away bed at the last moment to accommodate son who managed a 24 hour pass, this request was politely and efficiently handled and they even transferred us to a slightly bigger room! Fantastic king size bed and pillow menu. Meal in the Gallery was very pleasant also. Very pleased and would definately recommend.\n\nReview 49:\nNot sure that this is truly a 5 star hotel, but loved the location and didn't have any problems at all....Check-in staff were friendly and the room was clean and comfortable. Bed was a little soft for my liking. Buffet breakfast was a pleasant surprise as I'm not usually a fan but this was well stocked with a wide range of food....\n\nReview 50:\nGot a great room via a mystery room deal - ended up on the 10th floor facing Margaret/George Street. Room was clean and roomy, bathroom was fabulous and staff provided an exemplary service. The reason I say York st is the best approach is Jamison via George st is at a 45 degree angle and if you aren't fit and are dragging bags it is a real workout!! If you like chocolate there is a Lindt cafe nearby. If you are there on a weekend because it is the business district the food options become more limited than during the week. The fridge has enough room to put basic supplies in without affecting mini-bar (and the mini-bar isn't sensor driven). Nice selection of teas and hot chocolate. Level 1 smells great because of the spa there. I agree with comments about the bed but don't bother with the chiro pillow unless you like really low ones.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29033, "query_start_index": 29035, "query_end_index": 29035, "truncation_seperator": "... 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{"id": "2514885", "pid": "2514885", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nSix months ago we stayed at the Hotel Splendid Etoile in Paris based on the rating and reviews on the Trip Advisor web site. The hotel was better than the reviews. In planning another trip to Paris (Dec, 06), I consulted Trip Advisor to find a better rating for the Royal Magda Etoile. Although the room was clean, spacious and adequate, it was no more. The elevator was barely large enough for two adults WITHOUT LUGGAGE. The room had to be locked going in and out with a key, minor but a nuicance. There were no washcloths in the bathroom and none available. Closet space was minimal and there were no drawers. The furnishings and decor was quite basic. The internet connection was hit and miss, mostly miss. Ther was no full length mirror in the room. The windows all faced a small courtyard. None of these by themselves were big deals and our stay was comfortable and fine. However, for similar money in the same area, the Splendid Etoile is a far superior hotel.\n\nReview 2:\nI read reviews and am fairly adept at determing when people are overly complimentary or negative. Wow...did I miss it here. It was merely an adequate boutique hotel in a fabulous location. We have stayed in Paris several times and were specifically looking for a hotel near the Arch D'Triumphe. I e-mailed with the hotel and was assured that our upgraded room would be \"large\"...we could barely put our luggage in the room and no room to move around. We upgrade to a junior suite that was laughable. The furniture appeared to have been bought at a yard sale. There are numerous 3* hotels in all the surrounding streets to select from. The breakfast was expensive, 12euro per person for a continental breakfast. Yohan who seems to have his own fan club is typically officious French. We had fun trying to get him to smile. He did provide some suggestions but it was a challenge! If you want the same area and rating, I would check out the Princess Caroline next door.\n\nReview 3:\nI must say this hotel was quite a disappointment compared to the accolades received on tripadvisor. There was no help with the luggage to the room, elevator was tiny, and could fit one person and one piece of luggage. My room was so small, I could barely move around. The shower stall was also very small. The location was out of the way for all my activities. I was just totally disappointed with the whole experience. I would never stay at this hotel again. The only positive thing about the hotel was the air conditioning, it worked and it was adapted to each room.\n\nReview 4:\nI can only add to all the great reviews about this hotel. We stayed in a Junior Suite with our two young daughters and, although smallish, the room was big and comfortable enough for the four of us. Aurelie and Yohann at reception were great and really went out of their way to assist us. The location is excellent (one block from the Arc de Triomphe and the Charles de Gaulle Etoile Metro station) and the reception desk even gave us their own hand drawn map of useful places around the hotel, such as supermarkets, forex and banks, tourist bus stops etc. On New Year's Eve we were invited to champagne and snacks in the lobby and found a complimentary box of delicious chocolates in our room, as well as a chocolate hamper for each of our children. The hotel is good value for money and their service is excellent. We can certainly recommend the hotel, also for families.\n\nReview 5:\nWe recently spent 4 weeks travelling around France and this was our favourite Hotel. We had a suite which was perfect for 2 adults and 2 children and at 213 Euro/night was great value. The hotel is very cute and has that certain appeal that large chain Hotels can never get. The lift is tiny and takes 3 at a squeeze, but does the job. Location is great being about 100m from the Arc de Triomphe and Champs Elysees. It can be an expensive area to eat out around here. Would definitely go back here again.\n\nReview 6:\nThis place was OK, the room was very small, but Im sure most are. the location was good, close to the Arc, but next time we will stay somewhere by Avenue St Germain, much more going on and a livlier atmosphere. The people at the hotel were no where near as friendly or helpful as some people on this site have claimed. They wouldnt call us a taxi to take us to the airport, we needed a replacement credit card sent to the hotel but when the company called they told them we didnt have a reservation, we obviously did and had to re order the card and got it on the last day, thanks guys for being on the ball! they charged us for a breakfast we didnt have. Very over rated, not sure why this so many people think this place is so great.\n\nReview 7:\nTaking into account the overall situation of hotels in Paris, which are usually overpriced, old, and dirty, this hotel is an exception. This could well be your choice during your leisure trip in Paris. In this, slightly overpriced, three-star hotel you will find what you expect in an hotel of this category. Ideally located close to Etoile. Close the metro station, touristic bus stop, taxi stop, restaurants of all types, etc. The great staff and quality of services were beyond any expectation. Congratulations to all of them. I would appreciate a little more thorough cleaning of the room and more variety in breakfast. The slightly overpriced room rate could well include breackfast but didn't. Didn't try the Ethernet Internet connection at the room, but the free WiFi at the ground level worked conveniently (for some reason I had problems with it at the evenings). Wonderful sleep quality. I'll be back!\n\nReview 8:\nWe stayed here for three nights and booked it based on TripAdvisor reviews. We loved the location. Very convenient to just about anything you want to do in Paris. The rooms are clean and the hotel itself is nice. I agree with some of the users regarding how loud the hotel is. Anytime anyone flushed a toilet on a floor above us, we could hear the water rushing through the pipes in our room and anyone walking or talking in the hall could be heard very clearly. Noise in any hotel is to be expected but why I rated this hotel so low is the loud neighbors. There is some sort of private club next door and every night between 12:00-1:00am there was incredibly loud music and cheering. Not fun to be startled out of a sound sleep every night. Ear plugs would not even keep out that kind of noise. Our experience might have been better if we had not been in a room sharing the same wall with the club next door. If you do stay here, ask for a room in the middle!\n\nReview 9:\nRoyal Magda equals prefection. Their amazing, helpful and friendly staff who are the heart and soul of this incredible hotel and Parisian chic ambience were just some of the reasons that make this hotel the best hotel in all of Paris. The immaculate rooms, (not one thing out place ,everything sparkled), beautifully kept hotel, happy and atmosphere, delicious morning croissants and home made hot chocolate breakfasts, exceptionally ideal and safe location, and the warm welcome and the helpful team (that was willing to pick up food for their guest who had a cold when it was raining who helped with local maps, directions and metro times and who always had a smile which brightened our day every morning and every night) who are the icing on the cake of this astounding hotel! You will love it! You are not going to find a more prefect place to come back to at the end of the day in this amazing city. Royal Magda is in a class of its own, a treasure that the city of Paris should be proud of. Thank you for the time of our lives, we will be back. Love J. Siracusa and J. Thompson Australia.\n\nReview 10:\nThe staff were willing and able to help us with any questions we had, all ticket purchases, and knew every metro stop for the attractions. They left us champagne in our room when we arrived, for our honeymoon. It's true the adjacent rooms can be heard, especially the room service - but that is the only negative for this hotel. The value and location far outweighs any small inconvenience - the location is perfect, close to the metro, CdE, and Arc de Triomphe. We will definitely return if we stay in Paris again. We want to thank the staff again for all their hospitality.\n\nReview 11:\nExcellent little hotel, chic and swanky with extremely helpful staff, just off the Champs Elysees with the metro at the end of the street, nicely located in the centre of wee Paris, we are a well travelled couple as my partner is an ex travel agent of over 10 years so are more used to the 5* hotels but what with the recession decided to down grade and we had no regret with this little gem. We dun our research and Hotel Royal Magda Etoile has won trip adviser in 2006 and 2010, very clean all that you need in the room, breakfast was good we would recommend this to our friends 10 out of 10 lennie from Hertford Hertfordshire\n\nReview 12:\nI had to send in this review after reading some of the poor reviews that were written. No it's not a Hilton$$$$,but the rooms are very clean, the staff was GREAT and so helpful. The location is perfect, a short walk to the Louvre, the Seine River and Arc de Triomphe. The Hotel Royal Magda Etoile fit the ticket for us :) on our Euro tour!!! June 2011\n\nReview 13:\nPerfect location just a few steps from 'etoile' and underground station, nice neighborhood, cozy atmosphere, 24h concierge with kind attention to any need. Reasonable price, clean and warm . A perfect hotel for family trips to Paris. Really recommended for families looking for best value. It has all the plus(es) of a family-run business with a professional touch.\n\nReview 14:\nChose to stay here after reading fabulous reviews on Tripadvisor - and have to admit I came away concluding that most of them must have been written by friends and family of the staff! The hotel is in a good central location, a couple of minutes walk from L'Etoile. But ... The rooms were very pokey (ok, I know this is Paris, and cat swinging is bonus in rooms). As well as a double, we had a family room for our four - yes, count'em - kids. Opened the door and the room absolutely stank - a musty, stale odour - as though it hadn't been cleaned or certainly aired for months. The staff meanwhile were less than friendly. Ok, so I know this is Paris - and we're English - but still ... I would try elsewhere, and go here only as a final resort.\n\nReview 15:\nthis was my second visit to the royal magda and stayed 4 days both times staff were very friendly most helpfull always willing to assist rooms were clean plus a good size by paris standards great location close to all amenities already looking forward to going back\n\nReview 16:\nMy family and I stayed in the Royal Magda on 17 and 18 April and had a really amazing time. The hotel has an excellent position, within 150m from the Arc de Triomphe. Great if you have a baby stroller. We had a family room and had our seven year-old and seven month-old sons staying with us. The room was large and perfect for our needs. The staff were great and went out of our their way to help us with all our needs. I would really like to commend Thibault and his team. The lack of stars (only 3) has nothing to do with a lack of quality, but more due to a lack of extras (that you often don't use in any case). We will most certainly be back as a family and I will also use the hotel if I come to Paris on business. Marius Strydom\n\nReview 17:\nA great place to stay when visiting Paris. Metro & Coach stops to the Airports are right beside it. I was there on business but also wanted to do some sight-seeing. The location was superb. The staff could not have been friendlier or more helpful. The room I stayed in was not very spacious-but had everything I needed, was nicely decorated and very clean. I did not avail of the food in the hotel as I like to eat in different places when on a trip and there were no shortage of well priced eateries and cafes in the immediate area. I will certainly book this Hotel again. I booked well in advance and got a very good room rate.\n\nReview 18:\nWe booked the Royal Magda Etolie based on the excellent reviews that are posted on tripadvisor and so it is only right that I share a negative experience about this hotel. We booked our room months in advance and on the way to the airport I received a phone call from the hotel to say they had double booked our room and would move to a nearby hotel as it was easier to move a young couple than a family. To be fair they were very helpful we stayed a few streets away in thepleasant Hotel Balmoral and made up the difference in the room rate per night and offered us complimentary breakfast at the Magda Etoile. We had a great trip to Paris all considered but would have preferred not to have lost the first hour of our holiday being relocated and stressing on the plane about where we would be staying that night.\n\nReview 19:\nSeriously. I don't mean to be rude but c'mon TA reviewers what are you thinking? A TA choice award winner?! This place was old, dated and dingy. It was literally like a hostel except you got your own room. You had to use a key (not a card) to open the extremely old, flimsy door. And we could hear every single noise that our neighboring rooms made. The carpet was old and dingy as was the bathroom. The only reason I am giving it a two because the bed was actually comfortable (but I did just get off a ten hour red eye) and there were no hairs on sheets or towels (surprisingly hard to find these days) and the staff was friendly. And yes, this is close to the Arc de Triomphe and the Champs but so what? You look at the arc for like 5 minutes and the Champs is a gross representation of what it once was so then you have to walk (or subway) over to all the other sites on the other side of town anyway. Trust me, find a place to stay in the 6th and you will be so much happier.\n\nReview 20:\nJust stayed at the Magda over Epiphany. This was our third trip to Paris and the best hotel yet. It is literally two or three minutes to the Arc du Triumphe and Metro, the room was neat and clean and the staff bent over backward to make sure we were happy. Johan even arranged two dinner reservations and a driver for Champagne and attended the meeting with that driver to make sure all the details were taken care of. The best hotel in Paris!\n\nReview 21:\nWe still maintain the ratings given to the Royal Magda following our stay in December 2008. We're not the sort of people who have the need to always visit the same hotels, however with only limited time for a long weekend break, a return to Paris seemed in order. After thinking about it for 2 seconds we didn't even bother to look at any other hotels. The Royal Magda is in a fantastic location (very quiet but only 2 mins from the Arc) The staff are great, the breakfasts are fine, the rooms are comfortable, the price is fair (for Paris). No the rooms aren't huge, yes, some are probably due a bit of TLC, but overall I really don't think you can beat the overall Royal Magda experience. Sadly, I feel sure we'll be there again with the next 18months or so, there really isn't an alternative that ticks all the boxes at a reasonable price.\n\nReview 22:\nExcellent price, good location, amazing staff. Lovely weekend with my wife i will definately repeat in the future. excellent option for a very good weekend in an amazing city with excellent value for money. The price obtained was extraordinary when compared to other hotels.\n\nReview 23:\nHappily, the previous reviewers were right on. From the moment we walked in, the staff and hotel were hospitable, accommodating, and comfortable. We arrived at 11 am, and the staff took care of our luggage, got us drinks, and made us very comfortable while they got our room ready early. The location was great. We saved a ton by using the Metro (Charles deGaulle Etoile station was blocks away) and the Air France airport shuttle, and there were plenty of decently priced restaurants close. Get a balcony if you can. We enjoyed breakfasts, light dinners, and midnight snacks al fresco with provisions from visits to open air markets and the Publicis Drugstore about a 10-minutes walk away. If you're thinking of making dinner or cabaret reservations but don't really speak French, take advantage of the friendly staff. They took care of reservations for Crazy Horse (lots of fun!) and helped us avoid some very legitimate looking but actually fake ticket websites. When (not if) I go back to Paris, I'll go back to Royal Magda Etoile.\n\nReview 24:\nWe have just returned from Paris after staying a long week-end at the Royal Magda with our 8 and 6 year old. We had a deluxe suite which is basically 2 rooms divided by an arch with a king size in one and a made up sofa bed in the other. Both rooms had a tv and the bathroom was lovely - sparkling clean - as was the rest of the hotel. We had good bathroom toiletries and the shower was excellent. The staff were very accommodating. We were very close to the Arc de Triomphe and the Champs Elysees. As other guests have stated, all transport was just at the end of the street too. All in all the location was great. We ate at Hippopotamus which was lovely and good for children, we also ate at Bistro Romain on Champs Elysees (top floor - good view of Champs at night). We had a one breakfast at Cafe de Flore on Boulevard Sain-Germain which was wonderful and worth the visit (one of the oldest cafes in Paris), and we had a lovely breakfast at the hotel one day. All in all a lovely trip!\n\nReview 25:\nI came here for 3 days and it was one of the most comfortable hotels. Great location. one block from metro and Arc de triomphe. They do not advertise it enough...the awesome location. The staff was wonderful. We had them call to help find reservations since we didn't have an international cell and they were more than helpful. I got a double room with a shower. Ended up with a bath. I had my little balcony facing the street which is quiet and made for good sleep. I wish they had down comforters to make sleeping feel cozier but I was never actually cold. I liked the real keys with each room that you had to return to the front desk prior to leaving. It was very nostalgic. The walls are a little thin, but wasn't really a problem at all. Overall I really enjoyed my stay esp for 150 euros a night. And i would definitley stay there next time!\n\nReview 26:\nJust two words: absolutely excellent.\n\nReview 27:\nThis is a very friendly hotel that is centrally located by the Arc De Triomphe. The bedroms are very small but comfortable. The breakfast is lovely and plentiful. The staff were very helpful and on hand to give advice and directions. I would definately recommend this hotel for a short break.\n\nReview 28:\nThis hotel is centrally located and very clean. The staff are just brilliant, and so helpful, I couldn't believe it. On the downside, the street that its located on is a bit dingy and you have to navigate your way through the garbage bins of the various clubs and restaurants to get there. Its fairly noisy at night and the rooms are small, even for Paris. There's barely enough space for 2 people, and a larger person is not going to fit in the bathroom. It is good value for money and ideal to use as a base.\n\nReview 29:\nWe spent 2 nights in this fantastic 3 star hotel which has 5 star service. Thank you for being part of our perfect weekend in Paris\n\nReview 30:\nWe have just returned from a four night stay in the Royal Magda Hotel in Paris. We thoroughly enjoyed our visit and the hotel made our stay even more special. The charm, friendliness and efficiency of the staff was second to none and nothing was too much trouble. We were upgraded to a suite on arrival and the rooms were more than adequate. The location of the hotel was super with the Arc de Triomphe, Metro station and Champ all within minutes. We will certainly return to the Royal Magda when we go back to Paris and will recommend it to any friends travelling there.\n\nReview 31:\nFinding a hotel in Paris for 3 without mortgaging your future in high season (or the end of it) wasn't easy. With so many options and research we took a chance on the Royal Magda and weren't disappointed. Great location just a block from the Arc de Triumph and the metro. Staff were very kind and eager to assist with anything needed. The room was actually pretty large compared to other hotels in Paris and the suite accomodated 3 no worries and in comfort. Back to Paris again and this will be our choice.\n\nReview 32:\nComing from our homeland Indonesia in connection with our 25th years wedding, we were a bit afraid since it was our first visit to Europe. It was a real surprise to find that the staff of this this hotel were friendly even though we couldn't speak even a French word.We got champagne and snacks as a gift for our wedding anniversary. Our room was spacious and clean, especially the bathroom, it was very clean. During our four night stay, we had a very good sleep and the breakfast was perfect. The location was great, we could reach many interesting places on foot. Definitely will pick this hotel again\n\nReview 33:\nWe stayed at the Royal Magda in February after reading reviews on Trip Advisor and I have to say that we are in agreement with other reviewers who rated this hotel as Excellent. The staff were friendly and helpful. They even helped us with making a reservation in advance at a nearby bistro. Located near the Arc de Triomphe and the Avenue de Champs d'Elysees, the hotel was close to bars, restaurants, shops etc. We were able to walk to many of the main tourist attractions from the hotel. the rooms were clean and there was maid service everyday. We didn't have breakfast at the hotel as we ate out in one of the many nearby cafes, however, the breakfast room did look look tempting! We would definitely recommend this hotel and would stay here again in the future.\n\nReview 34:\nWe visited this hotel as ninth during the honeymoon. Experience excellent! We got a great room on the top floor with small balconie and nice views. After we unpacked our bags we received champagne to the room with wishes from the director of the hotel. Very nice gesture. It was a real surprise. Thank you very much again. The hotel staff very nice and helpful. Breakfast delicious, more typically French. Hotel situated perfectly. Everything in this place was just wonderful. We highly recommend We recommend also at least once - instead of going to a restaurant (plenty around) - make solid purchases of prepared meals in the store Monoprix (lots of delicious salads, cheeses! Wraps, shrimps, fruit - and baguette is a must!) and sit by the table on the balcony, open a bottle of good wine, stay together and just talk to each other - a typical romantic - as it should be in Paris ... and later... the night is yours ;)\n\nReview 35:\nA small independant hotel that made you feel welcome. Like everyone says, it is well located and friendly.\n\nReview 36:\nwonderful location, felt safe with my teenage daughter, quiet, clean, comfortable bed. Lili at front desk was wonderful as were all the gentlemen at the desk. lots of little places to eat near.\n\nReview 37:\nThe Hotel Magda in Paris is an absolute gem. Situated a few steps away from the arc de triomphe and the nearest metro, it has an ideal location in a quiet street. The hotel staff were very pleasant and after arriving before check in, after an early flight, the receptionist arranged a room for us to which we were very grateful. The rooms were bijou, but very very comfortable. Having read other reviews about the shower, I really feel I must mention it too...the shower is amazing!!! If your looking for a hotel in a central location, close to all attractions, I definitely recommend the Magda Etoile.\n\nReview 38:\nWe stayed at the Royal Magda for a weekend. Great location, friendly staff and really clean. The hotel is situated in a side street and has a metro station just around the corner. There are numerous bars and restaurants close by. The hotel is kept very clean and the rooms are immaculate. It would have been nice to have had tea and coffee making facilities in the room. When we go back to Paris we will definitely stay at the Royal Magda again.\n\nReview 39:\nRecently stayed for 4 nights at this hotel. The location is excellent. Shopping, sightseeing, and such easy access to a large metro station. The staff was pleasant and helpful. The room was small, but that's not unexpected in Paris. We were in a deluxe suite. The room was a bit musty smelling and seemed really worn (carpets stained, bedspreads worn). The bed was extremely hard and uncomfortable. However, for the price and location I would say this hotel is a good choice. Just don't expect that you're getting much luxury and you'll be fine.\n\nReview 40:\nWe stayed at Hotel Magda for 7 nights in mid April after reading reviews on Tripadvisor. We were not let down by that advice. This hotel is a little gem with fantastic staff who are willing to assist you whenever you need. The rooms are of a good size & have wonderful bathrooms attached all well kept & very clean. Bed is comfy & the services the hotel provide are excellent. Lilly was wonderful, contacting us immediately after we booked & welcoming us. All staff were vey pleasant & spoke good English, thankfully. The bar has drinks at far prices however we did not partake in any meals whilst at the hotel as there plenty of excellent restaurants nearby, particuarly the Thai Siam & La Flamme both on Av de Wagram. The hotel is well placed for travel throughout Paris with Metro stations nearby. A 2 minute walk to the Arch de Triumphe & Champs Elysees couldn't have been better. Thanks to all at Hotel Magda.\n\nReview 41:\nMagda Etoile is great! I read these reviews while planning my trip, and the hotel did not let me down. It's small, but cozy and high quality. The front desk staff is excellent, again as advertised. Fleur, in particular was very sweet and professional.\n\nReview 42:\nComfortable small hotel on quiet street in historic building adjacent to the Arc de Triomphe. Desk personnel excellent and informative. Well appointed room with hotel safe. Excellent breakfast buffet. Within walking distance of Eiffel Tower and easy Metro transport to tourist attractions in central Paris.\n\nReview 43:\nMy husband and I stayed here on the last leg of our honeymoon in France. This hotel was excellent. The room was a little small but it had a balcony and it was nice to sit out there. The bed was extremely comfortable, it called us every afternoon to take a nap. The hotel was very clean and I loved the updated decor. The staff were the most polite and friendly staff we encountered during our whole 2 week trip. The location is very close to the Arch de Triomphe. There are also many metro stops close by. I preferred the first hotel we stayed at (Hotel De Varenne) only because the location was better and it was easier to walk to many attractions. We did not have breakfast because like many other hotels, it was a bit pricey and it's better and cheaper to grab something on the street.\n\nReview 44:\nFriendly, helpful reception staff (thanks again Lilly ! ).....great location minutes from the Arc and the Metro...our Junior suite fit our family of four (2 teenage girls) perfectly and was modern, clean and comfortable......the whole staff made us feel welcome and at home after our daily explorations of Paris....we would definately stay again and could not be more pleased.....merci'.....\n\nReview 45:\nMy wife and I stayed here with our two grown daughters. We booked and stayed in a deluxe suite. The room was beautiful and comfortably accommodated the four of us. The staff are friendly helpful and always courteous and were of great assistance to me before and during our stay. The location is excellent as well. I cannot recommend Royal Magda any higher. Thanks TripAdvisor!\n\nReview 46:\nMy husband and I chose this hotel because of previous reviews on Trip Advisor. We contacted the hotel directly to book and to request a non smoking room away from the elevator. They said they would try to accomodate us. We were so pleased when we checked in to find that the room did not smell like smoke at all. We were placed on the floor we wanted and the room (512) was as far away from the elevator as possible. Although that isn't very far since the fifth floor only has 6 rooms. Nevertheless, we did not hear any noise from the elevator. The room was immaculate. We did experience some noise from the room above when they were getting ready in the mornings but that seemed understandable in a building of this age. The bathroom was very modern. Everyone seemed extremely friendly. And of course the location was great. It was our first time to Paris and we were pleased with the ease of using the nearby RER/metro. We would definitely stay here again.\n\nReview 47:\nthis was my first trip in paris.I tried alot to find a hotel and when i read all the reviews my family and i decided to stay to magda etoile.What an EXCELLENT choise.Our rooms 614 and 615 was really big for paris.The hotel is amazing.the place is just a dream..you can go EVERYWHERE the main metro station is about 2 min and champs elysses really 2 min also.I am so excited with his hotel.Breakfast was really delicius and the staff Johan and Lilly you will love them...Dont look other hotels..\n\nReview 48:\nOn the basis of tripadvisor reviews and the location (close to Air France bus stop) we stayed here briefly in May. We checked in early after a long haul flight from Australia and were upgraded as our room was not ready. the suite was excellent; quiet, clean, light, tastefully furnished. the beds were comfortable, the staff pleasant. Highly recommended.\n\nReview 49:\nThe hotel is a great Paris find --- it is located near the Arc and convenient to a subway stop. While the hotel rooms are small, they are very clean, nicely decorated and bathrooms are modern. The staff is accomodating and helpful. Unlike some of the other comments, we did have the hotel breakfast each morning and found it to be very nice. On our next trip to Paris, we will definitely stay here again.\n\nReview 50:\nWe just returned from 4 nights in Paris where we stayed at the Hotel Magda. The experience was very nice as the room was tiny but very clean as was also the bathroom. We marvelled at the comfortable bed and were appreciative of the quiet street that let us sleep after a day of exhausting but exhilarating sight seeing. The location is right near the Metro, the L'arc Du Triomphe and the Champs Elysees. The staff were very polite and friendly as well as professional. We enjoyed our stay for our first visit to Paris.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30895, "query_start_index": 30897, "query_end_index": 30897, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "84%", "inner_docs_start_indices": [176, 1155, 2133, 2713, 3598, 4114, 4861, 5784, 6756, 7862, 8450, 9091, 9455, 9833, 10591, 10869, 11617, 12259, 13086, 14079, 14535, 15390, 15677, 16725, 17727, 18587, 18637, 18942, 19465, 19609, 20193, 20713, 21330, 22110, 23044, 23163, 23369, 23984, 24442, 25000, 25927, 26191, 26510, 27311, 27715, 28104, 29075, 29582, 29949, 30366]}
{"id": "238594", "pid": "238594", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy wife and I spent her 30th Birthday at the Hotel Montecarlo and we cannot recommend it enough. We were so well looked after by the staff and nothing was too much trouble. The solarium on the 6th floor (hardly used by guests) provided a lovely view of the Barcelona skyline. So many little touches helped to make our 3 night break perfect. Thanks again for the cava for my wifes birthday!\n\nReview 2:\nI stayed here with my husband and first, you need to know that La Rambla is kind of grungy - it's like a street fair and not quaint at all. Our room was fine albeit small and the common space is rather nice, but the service was lacking, if not plain rude. Our room was next to very loud tourists who were screaming and what sounded like running around the hallway at 4am. When I called the front desk the next day to request a room change, they reprimanded us for not calling in the middle of the night and reporting the incident, when in fact, we had. I was genuinely surprised by the abrupt and impatient tone of the front desk staff. They were not particularly sympathetic, apologetic or accommodating. I would never stay at Hotel Montecarlo again and would discourage any one I know to do the same.\n\nReview 3:\nWe picked this hotel due to it's location and the level it seemed to have- we were right in doing so. it's perfectly located right on Ramblas and it's a nice hotel all around. I would come back and stay here. Wasn't crazy about the breakfast but it was still good. I would reccommend staying here!\n\nReview 4:\nReserved based on the Tripadvisor reviews and it was an OK stay. Location of the hotel is special - so nice to step out directly to the buzz of La Rambla - but the rest is pretty basic. Good but basic. Room was clean but relatively small. Beds are very nice and room is very quiet. Breakfast was OK with good service. The guys at the reception are friendly (must say that leaving room key in the reception is a bit old-fashioned...). There is a lounge with a bar that we never saw anybody in, either customers or bartender for that matter. Sort of a quiet place in general. Visited the H1898 (almost opposite to Montecarlo) lounge bar and it was very trendy and buzzing. Would go back if got a good deal because of the location.\n\nReview 5:\nReturned yesterday from three night stay. No issue with Hotel only wiyh the staff behaviour. Location good. Rooms fine but dark as only small window in room 210. At checkout it was a business trip so my husband wanted to pay with his work credit card. Unfortunately there was a problem paying with it. Instead of trying to help resolve the issue and assist my husband in finding an alternative method of payment the female Manager was threatening and inflammatory and told my husband she was calling the Police. My husband said fine and in the meantime he paid the bill with his personal credit card. It is my understanding that a Managers role is to assist and resolve. Certainly not to threaten. Don't stay here. Plenty of other Hotels on La Ramblas.\n\nReview 6:\nAfter all the good review, I was disappointed. Room was on small size, could hear elevator all night, loud group down the hall, great view of blank wall. Expected more for the money.\n\nReview 7:\nGreat location in the heart of Las Ramblas. The hotel service was friendly, though we didnt use them for much. The room itself was unremarkable but clean and decent. Overall, highly recommended because of its A+ location.\n\nReview 8:\nI use Tripadvisor for all my vacations, doing research and reading these reviews. I emailed the hotel to see if they had any Superior rooms as they only appeared to have the standard rooms during the dates of my trip to Barcelona. However, I was greatly surprised when they quoted me prices HIGHER then listed on their website. When I sent them a screen shot proving the cost difference they said it was a delay and the website would be updated shortly. I monitored their website and a month later they still had not updated their prices, so I pinged the manager. Again, they quoted me prices HIGHER then i could book on the website (my screen shot was on the final confirmation page t book the room). Unfortunately this has soured me to even try this hotel. When you lie to customer before you even get there, prove the cost your being quoted are wrong then have them lie to you again. Well that['s too much for me !! Might be a great palce but be warned, if your from the US they think they can rip you off.\n\nReview 9:\nWe stayed in Room 502 on the 5th floor which overlooked LaRambla. The room was extremely clean and spacious considering we were in the middle of the city. The bathroom was lovely, all marble with large jacuzzi bath and seperate power shower. The beds were comfortable and could be adjusted with the remote controls to suit us both which was ideal.....we even want this now at home! Every now and then you could feel the metro train passing underground even though we were on the 5th floor but this didn't disturb or wake us and I only noticed it a couple of times. The staff were very helpful and booked all our meals at our chosen restaurants. The hotel bar was very quiet and in my opinion in needed some interior design attention as the furniture was starting to look a little tired. That said, lovely and relaxing and away from the hustle and bustle. There was also access to the internet in all rooms (for a charge) or this was free in the bar, as well as access to a printer. I would go back as we had such a lovely time.\n\nReview 10:\nThis review is very overdue so it won't be as detailed as I'd like. The location was excellent and we were able to walk to anything we wanted to do. The hotel was fully booked but the concierge truly treated us as though we were their only guests- they provided us with excellent tips everyday, \"welcomed us home\" after a long day out and happily made the dozens of restaurant reservations we requested. The rooms were clean and very spacious with a great shower, attached but separate sink/mirror area to get ready, etc. The price was reasonable and more than fair for the excellent service we received from each and every member of the staff.\n\nReview 11:\nreally great hotel serivce the staff could not have been more helpful, rooms were lovely and big and very clean. the location is fantastic right on the la ramblas would recommend this hotel\n\nReview 12:\nWe visited the hotel from June 11-14, 2007. We were very disappointed with the quality of this hotel. We booked it based upon the reviews on this site. I expected a high quality boutique hotel and it turned out to be a high- priced (198 euros per night+ tax), run down establishment. The hallways were dimly lighted. The hallways and room carpeting were stretched and stained. The walls were banged up and we had a view of the adjoining buildings' roof tops. The furniture was old. The bed was more like a cot with a pad on the top than a bed. The location is great and the staff is friendly, but the facility is definitely not as advertised. Although it tainted our first visit to Barcelona, we could not change hotels since there was a large convention in town and all of the better hotels were booked. If you're looking for a nice, clean hotel, this is not the one for you!\n\nReview 13:\nThe Staff at this hotel is the most helpful staff I've ever met. And they always did the \"little extra\" even though they didn\u2019t have to. They help me put a bottle of Cava in the room at the arrival for celebrating my dad\u2019s 60: Th birthday. We arrived 2 days ahead, but at his actual birthday all the staff greeted him with Happy Birthday. And they help us arrange a perfect birthday dinner at a Michelin-star restaurant. And the rooms were amazing. Amazing Jacuzzis and big spacious rooms. Fresh and renovated and you could even adjust your bed. Good location and you wasn't at all disturbed by the noise from La Rambla We stayed in one delux room and one suite facing La Rambla and was not disturbed at all. When I go back to Barcelona I would definitely stay at this hotel and I recommend it to all my friends and whoever is asking for an advice.\n\nReview 14:\nI too read the reviews but wasn't sure about the location. The Ramblas can be rather hectic. Since we had two stays in Barcelona, decided to stay at the Montecarlo on the way home. I was impressed with the desk clerk and the breakfast, but my room was very disappointing. The carpets were stained and the room lacked any ambience. It was not a luxury room, nor was this hotel cheap. The room looked like a motel room. Aside from the fresh orange juice, good coffee and internet access, I would not stay here again.\n\nReview 15:\nI have literally just got from the airport after staying at the Hotel Monecarlo in Barcelona. I concur with most reviews which stress the location and friendliness of staff. The Hotel is it cheap but I would say it is value for money and I would certainly recommend it to family and friends. I stayed in room 304' which was a standard double room.\n\nReview 16:\nThis hotel is in awful condition. Our room was dirty: stained carpeting, I found dirt in our sheets, ratty bath towels, etc. While the front desk staff was excellent and very helpful, the hotel itself was a dump to put it nicely. Also, it is about a 45 minute walk to the beach from this hotel - so if you're coming to Barcelona to hit up the beach, I'd recommend staying elsewhere. Also, our room was right above a restaurant - so it was extremely noisy until late at night.\n\nReview 17:\nMy boyfriend and I decided that the hotel Montecarlo was to be our big splurge on our Spanish vacation. We were disappointed with the state of our room, which was shabby and a bit dirty (especially the tub and the carpets). We had saved so we could stay a few nights in a nice hotel and felt cheated with what we got. We requested a double bed but got two twin beds pushed together. The bathroom was enormous, but more attention should have been paid to maintaining a nice sleeping area rather then on the complicated, twenty faucet shower and Jacuzzi tub that seemed to be the room's main selling point. Though the service was excellent, the staff very kind and helpful, I cannot recommend this hotel because it is not a good value for your money. If you are looking for a four/five star splurge, this is NOT it.\n\nReview 18:\nWe stayed here for one night before starting a cruise, and it was wonderful. The staff was very friendly and helpful, the rooms were clean and beautiful, and they were able to keep the luggage for our group (45 pieces) secure for the morning while we were out in the city.\n\nReview 19:\nWhat a lovely Hotel - staff friendly and helpful (or at least in the outward appearance - they talk the talk - not always doing the do) but its fine - they are nice. Great location - comfy rooms and nice rooms - GREAT bathroom.....just nice - GO FOR IT.\n\nReview 20:\nWe stayed for three nights in a deluxe room at this Hotel after having read the reviews and chose it as it has been so highky recommended. We were not disappointed. The location on the ramblas it ideal as all the main sites are close by. The room was lovely - it was at the front but quiet, had a balcony and a fabulous bathroom with a double jacuzi bath, walk in shower and twin sinks. The staff were helpful and friendly. The breakfast was plentiful and delicious. There are plenty of good restuarants nearby - one that was recommended to us called Quo Vadis was expensive, strange, and we would not recommend it although the food was OK it did not justify the very high price.\n\nReview 21:\nWhat a fantastic hotel! I stayed here last weekend with my 80-year old mother and the staff couldn't have been nicer. They spoke excellent English and recommended and booked restaurants for us (all of which we would go to again). The hotel was spotlessly clean and the bathrooms were fabulous. We had booked 2 single rooms, but were given double rooms (along with two of everything!). View out of the window was a blank wall, but who cares when you don't spend much time in the room? Breakfasts were great - including cooked breakfasts, freshly baked pastries, loads of different breads, freshly squeezed orange juice and excellent coffee. The hotel is situated right on the Ramblas, so you are close to everything. If you are there for only a short time, take a trip on the Tourist Bus - it takes you to all the sights, and you can hop on and off whenever you fancy it. It gives you a really good feel for the city. You also get a book of discount vouchers for all the main sights, so you could even re-coup the cost of the trip.\n\nReview 22:\nWe stayed at Hotel Montecarlo for 3 days while we took in Barcelona! The hotel is located on the most famous street in Barcelona. So, you're in the heart of the city! Our train arrived in Barcelona around 11:30pm while the locals were celebrating the Barcelona championship soccer game. So, we weren't able to get a taxi to our hotel because none of the drivers would go that way because the streets were blocked off. We were told to take the metro and walk. At first, the idea of getting on a packed subway with chanting soccer fans seemed like a nightmare. But, it was a nice welcoming into Barcelona and so easy! The ride on the subway was very short and the walk to the hotel with our luggage, was even shorter. When we arrived at the hotel it seemed as if the staff was waiting for us, concerned that we would have trouble getting to the hotel. The staff was very friendly and helpful. The room was very comfortable and clean. Even better, there's a huge jacuzzi bath tub in the room. Amazing! Great hotel in Barcelona! Book it!\n\nReview 23:\nWe chose this hotel based on reviews on this board. Not speaking the language, a great front desk was key. Everyone who worked there was helpful but most of all so pleasant and sweet. They booked restaurant reservations via email from us. They gave us a standard room with a balcony overlooking La Rambla although they only said they'd try for a room like this since it's the more expensive ones that guarantee a balcony. With windows closed, there was no noise from the street. The room was spotless and had a very comfortable bed controlled electronically separately on both sides. The location was perfect. It's near several metro stations, in walking distance to many sites and literally around the corner from the gothic quarter. We found the breakfast very nice and in a lovely setting. It was the perfect hotel experience for us.\n\nReview 24:\nThe Montecarlo is a great place to stay. It is in the heart of Las Ramblas but is quiet and peaceful. The rooms are clean and modern. The staff is friendly and able to recommend the best way to see the city. I will stay there again! !\n\nReview 25:\nWe spent 3 nights here. If you're coming in from the airport it's very very easy to get to. (It's a 5 minute walk from the bus which goes from directly outside the airport to the top of La Rambla). The staff are incredibly helpful and made fantastic recommendations for places to eat and things to do. The room was very nice and the continental breakfasts were great. I'd absolutely stay here again.\n\nReview 26:\nThis is a hotel I have come to twice because I cannot fault the location, the amenities and the staff. The staff are all knowledgable, friendly and extremely helpful. I dream of returning again. We were able to get recommendations to restaurants, travel itineries and even help with a faulty rental car. The staff were unbelievably understanding and even after we had checked out, took care to see us safely off on our next journey.\n\nReview 27:\nthe location was right in the centre of things tho beware of pickpockets just outside and all along la ramlas especially in the evenings or in crowds, what really separates this hotel from the rest was the outstanding desk staff who would do anything within reason for guests. the rooms were just soso for the price\n\nReview 28:\nFound Hotel Monecarlo on Tripadvisor and what a pleasant surprise. It's all about the location, the service, and the STAFF!! Our \"superior room\" (for 2 people) was very spacious and the bathroom was remarkable (really, who comments on the bathroom but this one was worth mentioning). Adrian and Gonzalo at the hotel's front desk were very friendly and helpful in every sense of the word, and even made hotel reservations on our last night at El Pintor (don't miss this one, too!) about 10 mins walk in the Barri Gotic near the Cathedral. We'll definitely book again at the this hotel on our return trip to Barcelona. Thank you to everyone at the Hotel Montecarlo for a wonderful visit!!! I forgot to mention the woman in the breakfast room . . I forgot her name but she was very nice.\n\nReview 29:\nThis is a beautifully furnished boutique hotel in a historic building on Las Ramblas. All the rooms (our group used 3), although slightly differing in layout, have modern furnishings and several novel features - eg. electric beds, automatic electric bidet - plus all the luxury features you would expect to find in a modern 5 star hotel - although this is only 3*, probably because it has no restaurant, swimming pool, business centre, etc. However, there is free internet access available in the foyer. There is also a comfortable lounge area with a bar and a spacious breakfast room which serves a comprehensive, delicious breakfast which is well worth the extra charge. They call it \"continental\" but there are several hot items as well as a cold table and all the usual juices, cereals, breads, cakes, etc. The staff are absolutely outstanding and nothing is too much trouble. This is a beautiful, conveniently located, hotel which thoroughly deserves its No.1 rating in Barcelona on the Trip Advisor website. Just a comfortable, fantastic hotel!\n\nReview 30:\nThe location, exquisite details, and architectural significance of this hotel combined with the superlative service and amenities made our stay a dream come true. If you are looking for subtle elegance in Barcelona, look no further than Hotel Montecarlo.\n\nReview 31:\nLoved this hotel. We had a balcony facing Las Ramblas so that we could stand on our balcony and watch the action. However, when we closed the doors, it was completely silent. I read that in previous reviews, but didn't believe it. Well, its true. I suppose that you can have your cake and eat it too. The location to all of the attractions is perfect for walking and the hotel staff were so nice. I wouldn't stay anywhere else in Barcelona.\n\nReview 32:\nWe were really pleased with the Montecarlo. It is very conveniently located and the entrance and ground floor are charming. The staff at reception were very helpful, particularly when we unexpectedly had to extend our stay from 4 nights to 7 due to an unfortunate accident. The room, although it had no view, was very comfortable and completely quiet, despite the hotel's location on a busy street - La Rambla. There is a charming roof top from which we watched fireworks. The breakfast was excellent, although, at 15 euros, a lttle expensive (as hotel breakfasts often are).\n\nReview 33:\nThe Hotel Montecarlo is located in the heart of where the action is - La Rambla. Easy walk to many places. The staff of the hotel were superb during our stay, and the room was modern, clean, well appointed and very quiet. I can highly recommend it.\n\nReview 34:\nWe chose this hotel from Trip Advisor reviews and we are so happy we did. Whilst others we met complained about their hotels we were able to say that this hotel is fabulous. It is so centrally located on La Rambla, the staff are just so friendly and helpful and the rooms were large, comfortable and functional. If I had to criticise I'd say the bath was a tad narrow for showering comfortably but nothing I'd really worry about. We stayed on 2 separate occasions before and after a cruise. We had 2 different rooms and they were both excellent. We didn't eat here as there are so many places to eat nearby. The markets just down the road are a must to visit - fabulous. Would recommend this highly to anyone travelling to Barcelona. It is isn't the cheapest hotel by far but you do get what you pay for.\n\nReview 35:\nI stayed at the Monte Carlo as a lone traveller, the room was clean bed extremely comfortable and very quiet, It did not have a view but I had my eyes closed most of the time so this didn't concern me. Having a tea break, between a hectic day out and evening meals, it was great even in January to sit on the roof terrace and look down on the La Rambla and across to Mont junc. The reception staff were polite friendly and very helpful. I didn't try breakfast, I went out to watch the city come alive, all the main attractions and transport links were very handy. Previous comments about hearing the metro, there was a slight rumble I've felt worse and always travel with ear plugs. I also always take my travel kettle and a mug for teas & coffee. I would definitely stay again.\n\nReview 36:\nThe four nights in this hotel spoiled us. What a great way to start our vacation and I agree with the other reviewers. Quique and the others gave us excellent service, a wonderful introduction to the city and some good meal recommendations. Opening up the patio doors, stepping outside and looking down on Las Ramblas was totally cool. The bed was so comfortable and this was probably the first time in my many European trips where I actually slept through the nights. My family was addicted to the Jacuzzi tub. Trip Advisor comes through again!\n\nReview 37:\nStayed at this hotel for one night before moving onto another city -- I had friends arriving in Barcelona on an overnight flight the next day. In the morning, when my friends arrived, the hotel staff rudely prevented them from coming up to my room to relax and unwind. The hotel may be in a good location (if you like Rambla), but the rooms are not that great. And even though you pay for the room, you can't have people back up to your room. There are many better hotels in Barcelona.\n\nReview 38:\nReturned yesterday from a three night stay for my birthday at this wonderful hotel. The room was great (101), huge bathroom, electrically operated beds, very clean and whilst we had originally thought it would be nice to have a room facing La Rambla, this one is at the back of the hotel and therefore a welcome oasis from the hustle and bustle. Every member of staff was so pleasant , nothing was too much trouble and they helped to make my birthday very special. The hotel is very conveniently situated for exploring the city. Having eaten twice at restaurants on La Rambla our advice would be to avoid them, as it is expensive and food not particularly good quality. I am vegetarian and found it quite difficult to find something suitable but luckily we found a brilliant place. It is called Biocenter 43 Calle Pintor Fontenay which is the first street opposite the entrance to the hotel, to the left. Well worth a visit, my husband is not vegetarian but he loved it too and it's good value at 15 euros for a four course dinner.\n\nReview 39:\nThis hotel is in the middle of it all. It is not just close to La Rambla, when the lobby door opens, you are in La Rambla. There is a metro stop one block to your left, and the big metro and train stop underneathe Plaza Catalunyia one block to your right. The rooms are very large for the european standards and large enough for the american standards, they are also clean, silent and the windows seals all the light out. The staff is very professional, proper, correct and helpful. They have a nice breakfast for a few bucks. The staff told us to call if any noise disturbed us, because they are remodeling the second floor, but we never heard a hammer. For euro 200 per day, this hotel is a bargain. We paid more for another room that does not compare to this. This hotel is underrated, they are missing one or two stars. You want to know if we will stay there again? Yes, definitely.\n\nReview 40:\nWe stayed 11 nights at this hotel based on TripAdvisor reviews; thanks tripadvisor reviewers. It was indeed the one we need for our visit to Barcelona. The place is on La Ramblas, in the heart of everything. Staff is so kind and helpful. Room is clean and modern with electrical adjustable latex very comfortable bed. Very quit hotel in a busy place, double glazed windows with electric blackout shades. We loved Barcelona and explore many nice places once we moved to this hotel. The Internet is free and excellent (our stay was on level 3). We hope to stay here again on future visits. Metro stations are nearby so you can go anywhere you want. I do recommend this hotel to Barcelona lovers including myself. Its location is indeed unbeatable.\n\nReview 41:\nGreat location, on the ramblas, absolutely in the middle of everything. Not the kind of place if you like peace and quiet, but we loved it. It was our first trip to Barcelona and what a fantastic introduction to it. The best thing is you walk out of the hotel on to the ramblas and can spend the evening on the ramblas if you are not up to exploring the night life in the rest of the city. We spend most of our evenings here and were never bored. About 30 mins walk to the beach or you can take the metro, which we did, but still had to walk about 20 mins. So on our way back we walked, which was quicker and very pleasant. The hotel staff are very friendly and helpful. The breakfast @ 11Euros is well worth it. Overall a very pleasant stay.\n\nReview 42:\nI stayed at the Hotel Montecarlo for 6 nights and loved every minute if it. My room had a tiny balcony facing the Rambla but had very little street noise. The room was spacious and the bathroom enormous with a separate shower and bath. The reception staff were always friendly, helpful and attentive. The hotel is perfectly located and very close to Catalunya Square from where there are excellent tours (I particularly enjoyed the walking tours). Do remember to be careful of pickpockets in Barcelona. I didn't feel unsafe or have any problems but my friend had her bag cut while walking on the Rambla around midnight.\n\nReview 43:\nWe really LOVED this hotel. Spotlessly clean, elegantly (albeit sparesly) decorated and perfectly situated on La Rambla as well as two blocks from Place de Catalynya- AND very friendly and professional staff ( particularly Fernando and his colleague on the late afternoon/evening shift).Rooms are not huge but big enough; decor is a little bare; beds were adjustable; pillows perfect and the bathroom had a huge spa. We chose a room facing the street- this is a MUST! Because of the double glazing the was not a sound from below but with the balcony door open one could take in all the atmosphere/ the 24/7 buzz of La Rambla below. breakfast was very reasonable at EUR12- the freshly squeezed orange juice alone was worth that.\n\nReview 44:\nthis hotel was peaceful and friendly but completely convenient. Staff were always friendly and helpful and all spoke english. We were fortunate enough to get an upgraded room and it had a range of extras from electrically operated beds to a jakuzzi bath. On arrival we were provided with a map and shown how to get to the main points of interest for us, service was discreet but constant. The location was second to none.\n\nReview 45:\nHotel is in perfect location for strolling in La Rambla and surrounding areas, the airport bus to Placa de Catalunya made it so easy as only 5 mins walk from bus stop to hotel.This was our second stay here and did not disappoint, the staff were extremely friendly, we had booked with friends for a surprise birthday and we were treated to a bottle of Cava on the house on their arrival. Lovely comfortable quiet rooms and breakfast has been reduced in price making it a good option as there was plenty of choice. No tea & coffee facilities in the room sadly, but room service for morning tea was very efficient. Would definitely return. General note - Please be careful - pick pockets are rife, our friend had his wallet stolen when someone tripped him up and within 15 mins his bank had called to say there was attempted use on his card.\n\nReview 46:\nmy wife and i booked three nights at this classy hotel with all mod-cons. I can see why it is no.1 with Trip Adviser. It is not cheap but you certainly get what you pay for. Staff are very friendly and will go the extra mile on service. We had a Superier room and it was worth it for the bathroom alone. I would not stay anywhere else in Barcelona.\n\nReview 47:\nIn February I went to trip advisor site to check out some hotels I could book through my Cruise line post cruise. I am so glad I did because all of the hotels got poor reviews and they were all pricey. I found the highest rated hotel on the site was the Montecarlo on La Rambla. I immediately tried to book....3 sites were sold out and I got the last room on a forth site. Pricing was a few Euros less than the other hotels the Cruise line offered. We arrived early staff was lovely and we had a room in less than 20 minutes. The room was more like a mini suite with a huge bathroom and Jaccuzi tub. Since the hotel is on a busy street they have special noiseproof blinds that adjust by remote.. They had excellent security and free internet in the lobby. Location is great. This hotel exceeded my expectations.\n\nReview 48:\nMy 24 yr old daughter & I stayed here 1 night post cruise. Location was excellent on Las Ramblas. Elegant, but modern hotel with just the right touch of class: the service was excellent- they helped with storing luggage early, calling a taxi, printing boarding passes, giving directions, & assisting with a corkscrew for our wine. Loved the comfort of the bed, as it was adjustable electronically which was great as we were exhausted from our trip. Very quiet room with pleasant view of courtyard. Appreciated the robe, slippers, & room amenities like the fridge. Only downsides we wished they had free wireless internet instead of paying for this service in our room. The step out of the tub was huge & my DD almost fell. Would have been totally perfect if breakfast had been included, otherwise a great hotel & we would not hesitate to stay here again or send our friends.\n\nReview 49:\nMy wife & I stayed here the day before & a day after a cruise that left from Barcelona. The location is great, a 5 minute walk from the airport bus(4 eros) & in the heart of the action on La Rambla. The rooms were modern & clean with nice baths, the workers were very helpful especially Rodger. Also the hotel is very honest, I fogot $200 in the room safe & they wired me the money to Chicago via Western Union the day after I called.\n\nReview 50:\nAfter doing considerable research on the internet and in guidebooks, I selected the Hotel Montecarlo for its location and excellent reviews. We were not disappointed. Its location near the top of La Rambla was perfect and central to everything. Its 200 year old facade was gorgeous and our modern room facing the back of the hotel had a huge bathroom with a jacuzzi tub and included bathrobes, slippers, and a hairblower. The breakfasts were wonderful with scrambled eggs, pastries, yogurt, a variety of breads, and fruit. Best of all was the staff - helpful and charming. We would definitely go back there. Barcelona should not be missed. We stayed there for four nights before a Mediterranean cruise and loved every minute of it - the Gaudi masterpieces, Gothic quarter, great restaurants, museums, and fabulous seafront location. We would also recommend a day trip to see the monastery at Montserrat. Great city and great hotel!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31781, "query_start_index": 31783, "query_end_index": 31783, "truncation_seperator": "... 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{"id": "595373", "pid": "595373", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI wanted to write and let you know what a wonderful stay I had last week. Not only have I never been to the east coast but I have never had the opportunity to stay at a Westin. It was absolutely fabulous. You have a very beautiful property (not to mention incredibly clean.) I wanted to thank you for the \u00e2\u20ac\u0153over the top\u00e2\u20ac\ufffd sincerity when my hair brush was broken by the housekeeping department. I must tell you that I was surprised by the promptness and the apologetics. The amenity and personally signed card was a wonderful way of service recovery. I must admit that I was not angry at all over the incident and was a little embarrassed that you went to such lengths in making it right. It shows that I have some work to do at my property as far as customer service. Thank you, again for everything and please pass this on to others as the entire experience was unforgettable; from Andrea in the bar to Debra in Concierge. Thank you for everything!\n\nReview 2:\nThis a horrible overpriced hotel with poor service and marginal rooms. The rooms are at best average, more like a 3 star hotel than what you might expect out of a Westin. I recently stayed there but some guests from my company who arrived later only to be informed that their room was not available and were sent to a hotel more than 30 minutes away.\n\nReview 3:\nThough I only stayed here for only a short time (left at 4am) to catch the flight, I love this hotel. Every staffs I met were very helpful. Lobby was nice and pretty. The room was spacious and the bathroom was sparkling clean and modern. What I like best was the bed. It was so comfortable with a nice sheet. First I thought the hotel would be pretty far from the city but it wasn't that bad. Pretty much half way between an airport and the city. Would love to stay here again next time I'm in Boston.\n\nReview 4:\nThe hotel is not on the water!!! It is a 15 minute walk to the water. It is not in the center of anything!!! The location was so bad that it over shadowed the vacation. To get into Boston and get the train or metro was a 30 minute walk, to get into town and see any sites that you may want to see is 45 minute to an hour. Most of the trolleys don\u00e2\u20ac\u2122t go out that far, there is nothing close. When I called the starwood costumer service number I was told that they could see why I had thought that it was \u00e2\u20ac\u0153waterfront\u00e2\u20ac\ufffd since the site for the hotel showed water out the windows of the rooms, but that that was just the name and it was in the waterfront area. I was so disappointed that I don\u00e2\u20ac\u2122t know if I will use Westin at all anymore. I am a gold member at starwood (this got me a free bottle of water in my room). They where deceptive in their ads and I was and am very unhappy with the way it was handled.\n\nReview 5:\nWestin Boston Waterfront isn't really close to the water. It is a very clean hotel next door to the convention center. The room was clean and the bed very very comfortable. The doormen very friendly. Do not charge any room service the prices are very high. Also do not take any bottles of water left on the dresser they are $5.00 each. Every thing is close if you like to walk other wise you can take a taxi. I found out going to a location cost more than coming back for some reason. Must go to the North End.\n\nReview 6:\nI stayed in this hotel with friends at the end of September and overall we were very impressed with the facilities. We managed to get a deal on Expedia so we paid around \u00c2\u00a338 a night each (3 in a room) for which we got two large double beds and very large, clean room with modern bathroom. There is also a pool, jacuzzi and gym at the hotel along with a shop and couple of bar/restaurants. The only downside that the hotel isn't in the most central tourist area, it's around a 10-15 minute walk from South Station and approx 20-25 minute walk to Boston Common.\n\nReview 7:\nThis hotel is new, large, bright, and the rooms are comfortable and nicely decorated. There are many \"howevers\" after that, however! The area had no other restaurants within easy walking distance--I can't quite figure where meeting attendees will eat lunch once the convention center is in full swing. The hotel's only restaurant, Sauciety, has a strictly a la carte menu with the goofy premise of choosing sauces for everything, and is overpriced even for a hotel dining room--I mean, come on, $23 for a dry piece of chicken, plus $6 for side dishes! My sister and I had an extremely mediocre dinner for $96 with no apps or drinks and only one dessert. The only other choice in the hotel--and remember, there didn't seem to be anything else nearby--was the lobby Starbucks, which offered no fruit or sandwiches and closed very early in the evening. In summary, great room, nice people, just figure out somewhere else to eat and drink.\n\nReview 8:\nWireless internet doesn't work. When I called down, they transfer you to an offsite wireless provider. The wireless provider indicated that the wireless access point was not strong enough, and could not support the number of connections.\n\nReview 9:\nStayed for work, May 09. Walking distance to the center (20 min) or few dollar taxi ride. Great skyline view from the city looking rooms. Has a well equipt gym, pool, and rooms. Very helpfull staff. Free internet in the lobby and paid internet in the rooms. Usually very busy due to its size and use as a convention hotel. Would recommend it for work, might want a city center hotel for leisure though, closer to old Boston. Starbucks in the lobby is a good plus too.\n\nReview 10:\nWe stayed one night at the Westin in Boston. Firstly the location isn't great, but walkable to downtown. The vibe in the hotel is quite pretentious. The rooms were clean-ish... there were some stains on the seats and bottom of the bed. The main problem we had was the price. We booked through hotwire so saved $60 before taxes... we paid $200. The wireless internet isn't free ($14 for 24 hour period) The bottled water they leave in your room also isn't free... $5 per bottle if you use it. We felt we paid through the nose for nothing, but to top it off we were woken at 8 a.m. and asked what time we would be checking out at! Check-out time is 12pm. Will never stay here again! !\n\nReview 11:\nGreat hotel with very acceptable amenities and facilities, but the staff is very inconsistent with their customer service. The \"Service Express\" is particularly atrocious at solving problems or getting your room service order correct. They have completely forgotten some simple requests. There is clearly not enough accountability with the service staff and it bleeds into the entire hotel experience.\n\nReview 12:\nBest part of room were the bed and dual shower heads in bath! Room size average, bathroom average size -- in fact, about the same size of our $80. Ramada Inn hotel room. Worst part was the service (bathrobe from previous guest still hanging in room, no refrigerator available, room view (paid $339/night) looked into a parking garage -- had to request/demand room change and finally got a good view. Room service and restaurant overpriced! Not enough concierge staff /desk clerks. Concierge not very helpful - asked for help in getting a car rental but only to be told we should have planned better (needed the car the following a.m.) and that rental agency was already closed for the evening. Ended up calling an 800-number and getting the car on our own without trouble. Location very good if attending conference in convention center. But otherwise, no other restaurant/eateries in close proximity without taking a cab or the T.\n\nReview 13:\nI expected much more. The edges & corners weren't clean. The \"heavenly bed\" was anything but--after hours of tossing & turning on a lumpy, smothering mattress, I headed for the front desk at 3am to request a rollaway. I slept better on that. The 3-way lamps had 1-way bulbs. The light on the makeup mirror didn't work. The towels had frayed edges. The low-flow toilet doesn't have enough water to cover anything solid--it's like using an outhouse. The room was small with drab decor. Maybe I was spoiled by staying at the fabulous Four Seasons the previous 3 nights, but the difference in room rates was only $12! Spend your money there if you're not trapped at the Westin by a convention.\n\nReview 14:\nI was \"trapped\" in this hotel for a week attending a conference. This hotel has one \"plus\"...it is attached to the Boston Convention Center. Everything else about this hotel is definitely a \"minus.\" First of all there is nothing near this hotel...no restaurants, no bars and little of the cultural offerings of Boston. The \"T\" is a short distance away but there are no travelers' amenities within a reasonable walk of this hotel. My experience was one of inconsistent service, indifferent staff and inaccessible managment. You cannot access the management of this hotel...it is as if the management does not exist. Avoid this hotel unless you have no other options.\n\nReview 15:\nI was not sure at first as somebody told me that the walls were super thin and noise would be a problem. That was not our experience. The beds were VERY comfortable and the service very friendly. We walked around quite a bit and just discovered Boston on foot. I would stay here again.\n\nReview 16:\nWould recommend this hotel if visiting Boston. It is possible to walk the 1.5 miles into Boston. Alternatively, use the Silver Line ,just five minutes walk away, in order to get both to and from the airport and downtown Boston, just $2.00 per person per trip, very frequent service. Lounge is spacious although food options are limited close to the hotel.\n\nReview 17:\nIf you are doing business at the large Boston Convention and Exhibition Center, this hotel is for you. It is a completely pleasant and adequate hotel for the business traveler. The lobby is welcoming, and there are bars aplenty. The restaurant scene is minimal, but that is probably what the business traveler wants since Boston is awash in good restaurants. The rooms are perfectly suited to business travel. They are clean, good-sized and have nice bathrooms. There is nothing of any particular character here. The hotel prices seem to be in line for big city hotels in the northeast.\n\nReview 18:\nThey pulled a bait and switch on us. I made reservation, told agent we had small dog, they said fine as long as under 75 pounds. At hotel, they then whip out a pet contract that includes the agreement we would remain with dog at all times, not to be left in room alone. We had plans to sightsee, etc. I told them that this contract was not listed on the hotels website, nor was any of this told to me when I booked. If it was, I never would have booked this hotel,l asked them to find me another hotel , the city was booked up. We had to go back to our room to spend night with pet, and checked out the next morning and drove home..5 hours with very upset and disappointed wife and children.We were to spend 2 nights and had alot of plans to tour the city . This was a HUMILIATING experience, particularly since we did nothing wrong. I would not recommend this hotel to anyone, this is how they treat their paying guests ??? Beware of this place\n\nReview 19:\nI stayed at this hotel in March 2009 for a special event. This is a fairly new hotel near the convention center. Overall this hotel is very nice. Rooms are spacious and the Westin beds are extremely comfortable. The Irish restaurant at the hotel is reasonably priced. Lobby restaurant features a good, but expensive breakfast buffet. The lobby itself is modern and large. Charges of internet access in rooms and meeting rooms; expensive business center. If I was attending an event on this side of town again, I would definitely stay at this hotel. If not, I may check out different lodging options.\n\nReview 20:\nWhen I booked my reservation I requested adjoining rooms so that our group could be together. I was notified a few days before I arrived that it was set up as requested. My flight arrived early, yet the hotel had no problem with me checking into both rooms early, nor did they have a problem when we split up the room charges later. Employees were plesant and willing to help with any questions. As always, the beds were heavenly. Location from the airport is super convienent - just a $2.00 ride on the Silver line and across a foot bridge. While it's not in the heart of the city there are plenty of options within walking distance (including two very nice bakeries).\n\nReview 21:\nFRONT DESK STAFFS VERY UNRESPONSIVE TO corporate clients request to charge room and tax only on 3rd party cc...this inspite of faxing authorization letters/copy front and back of cc. While other high-end hotels are quick to response such request, this property is staffed with don't care attitude. Other hotels like Langham, Hyatt, and Millenium cater to corporate clients. Send your clients there.\n\nReview 22:\nAttended a conference hosted here the week of March 26th. The room, bed and facilities were fine. On my last night, I filled out the breakfast menu card and hung it outside on the door as directed. Since I had an early afternoon flight, I thought I would spend my final morning enjoying a casual breakfast in the room. I requested the breakfast be brought to the room at 8 AM. When it had not arrived by 8:45 I called room service and asked about it. I was told the kitchen was running a little behind and I would receive a call back with an update. At 10 AM, still not having received breakfast or the promised call back, I went down to the restaurant where I was seated and ordered breakfast. This thoughtless behavior marred what was otherwise a pretty good experience for a VERY patient person.\n\nReview 23:\nLuxury hotel, comfortable rooms and excellent concierge where nothing is too much trouble. A bit of a walk into town is the main drawback.\n\nReview 24:\nLoved this hotel - we stayed for 3 nights whilst on our honeymoon and thought it was great. We had booked a suite and although it wasnt what we would describe as a suite - two room joined together so you have a sitting room and then a seperate bedroom, it turned out to actually work quite well. The breakfast was great but pricey if its not included in your room rate. We ate in the bar one night - didnt fancy going out - great cocktails, try the french 75, and a very nice burger. Its a bit of a walk into town but it didnt bother us - weather was lovely and it only took 15 mins to get to the centre of things. Its not a very touristy hotel - mostly used by people going to the conference centre so if your looking for something more geared towards tourists and near all the action this hotel isnt for you!\n\nReview 25:\nTheresa Finnegan did a wonderful job helping us with a mini vacation. She was the finest conciege that we have dealt with in a long time. Her patience and suggestions were invaluable to our wonderful time in Boston.\n\nReview 26:\nNice Hotel, but they charge you $30 a day to park, it's a hike to get to almost any attraction in the city, they charge you hourly for internet access, and the front desk/concierge is so busy that service requires a fair amount of waiting. All in all, Westin is a good chain of hotels, but this Westin was far over-priced for the service and lack of convenience. We researched a few hotels before we traveled to Boston and everytime we made our hike past the Longham we wished we'd booke there instead. Also, the subway/bus/public transit system connects near the hotel, but it is a real pain to navigate and you have to pretty much switch trains at every stop to get where you are going from here. If you haven't been to Boston, its a real walking city. You'll want to be closer to the action, not on the outskirts by the convention center (ofcourse if you're going to a convention, the center is right next to it)\n\nReview 27:\nMy boyfriend and I stayed here for my birthday last week and couldn't have been happier with this hotel and the staff here. Opon check in our Front Desk attendant, Arthur Lormil went over and above great service to us!!! Was friendly, took time to recommend the best of Boston, upgraded our room since it was my b-day :) and when we returned to our room later that evening, he had sent us up a bottle of wine, and a platter of cakes! )which I completely didn't need but ate anyway of course) Our view from the room was amazing, both of the harbor and the city skyline. The room was immaculate, bed was so comfortable and even the complimentary toiletries were above par! The location really couldn't be better if you want to be close to the downtown/harbor area. The walk to the harbor is only about 20 minutes, and there is a lot to look at along the way... definitely not a boring walk. The hotel has 2 pretty nice bars, free wi-fi in the lobby and a starbucks :) Parking was fairly reasonable for DT Boston at approx $35 a day. 5 Stars from us!! !\n\nReview 28:\nI really enjoyed my stay at this hotel for the most part. The location was great for some of the attractions I wanted to enjoy. The bar in the lobby was a nice time. Now the night bar I believe could be if the bartender isn't having a bad night. She wasn't the nicest of people. So than I spoke to Caitlyn Weller when I was checking out. Well I was wrong to ask for her. What a Snouty person that is. She really wasn't too helpful. So my return to this hotel would a hard choice next time.\n\nReview 29:\nThis is by far one of the best properties that Westin owns. They automatically upgraded me to a suite when I checked in. The decor of the lobby, fitness center, and hotel rooms is ultra modern and everything is extremely clean. There is a full service Starbucks in the lobby of the hotel. Definitely two thumbs up!\n\nReview 30:\nWe stayed at the Westin Boston Waterfront last year and it was great. I've read lots of complaints about location and I don't quite understand them. There is a \"T\" station right across the street from the hotel (literally a five minute walk out the front door). Using the T, you can be at the airport in about 10 minutes (for less than 5 dollars for 2 people). Or, you can be downtown at restaurants and other attractions in about 10 minutes as well. No need for expensive taxis or rental cars. If you're up for a bit of a walk, you can be in downtown in 20-25 minutes. The hotel itself was great too. Comfortable beds, soundproof windows, and we paid just over $100/night. Highly recommended!\n\nReview 31:\nThis is a great new luxurious hotel. The hotel is very convenient to the subway and to old town trolley. The star bucks in the hotel is convenient as well. The room is luxurious and had a great view of the harbor. Overall this is a great place to stay\n\nReview 32:\nStayed at the Westin Boston Harbor while attending a conference in the convention center next door. Great place for a conference very close to airport - easy drive/cab ride. Hotel is very nice good food and service - nice clean rooms. All staff very professional. Nice beds and linens. But the coffee is awful...\n\nReview 33:\nWe stayed for 1 night. Reached the hotel easily by water taxi from Logan($10 per person) as well as Silver Line 1. I was given the special Priceline view facing the back of the hotel. Priceline price was >50% off the regular website price. Room was clean. Staff was courteous. Room was comfortable.\n\nReview 34:\nI stayed here when attending a convention. The rooms were clean, everything worked, and bed was comfortable. Service was good too. A few negatives: There was one day they forgot to replace my towels so I had no towels after getting out of the shower. Fortunately I was in a suite so I got towels from the other bathroom. From my room I could also hear other room doors closing- I think the doors close too strongly and therefore slam shut. The food at the buffet was ok for the price.\n\nReview 35:\nI stayed here May 20-23 and thoroughly enjoyed my stay. It\u00e2\u20ac\u2122s a very new, modern hotel and the rooms are good sized and decorated with a modern style (as is the entire hotel). Even though the hotel was full and there were 3 conferences going on, the rooms were very quiet (with the exception of slamming room doors, but that\u00e2\u20ac\u2122s pretty standard everywhere). It drives me crazy when I can hear someone else\u00e2\u20ac\u2122s TV, someone walking above me or flushing the toilet. I didn\u00e2\u20ac\u2122t hear any of that, as well as no street noise to speak of (I was on the 10th floor). Amenities include a 32\u00e2\u20ac\ufffd flat screen TV, wireless and wired high-speed Internet ($10/day), in-room coffee, mini-bar, wine glasses, cordless phone, safe, wooden hangers and bathrobe. There is a Starbucks right off the lobby which was convenient for my breakfast each day. There is a Silver Line (subway-like bus; part of the T system) a half-block from the hotel. I took it from Logan Airport (less than 10 minutes) and also into downtown, where it connects with the main T system at South Station (Red Line).\n\nReview 36:\nMy family and I stayed over Father's day weekend, June 15-18th. The hotel was very nice, with a great staff. Our favorite part was the pool and hot tub. My husband booked the hotel assuming there would be a shuttle to/from the airport and downtown Boston, but there was not. Really, it is my only complaint, I am sure there is no shuttle because it is connected to the convention center, can you imagine the number of trips? (However it is only 3 miles from the airport). Walking to downtown with a child was not doable, so we paid for a taxi each time, which wasn't bad, about $6-$8. So, my recommendation is stay someplace else that provides a shuttle unless you are staying for the convention. When we were there Ebay was in town and the hotel was full of people, but it did not feel crowded, just a little noisy. When we return to Boston we will definitely stay someplace more compatible to our needs.\n\nReview 37:\nWe were in Boston attending our son's graduation from Boston College. We also co-celebrated my 80-year-old parents' 60th wedding anniversary. A hotel attendant overheard my parents mention that it was their 60th and the next day a note was slipped under their door offering them a complimentary breakfast at Saucity restaurant. The thought was touching, the restaurant food was very good but our very gracious waiter, Marian Dobrev, made my parents' breakfast experience very memorable and genuinely personal. Because of people like Marian, the staff and guest experience are truly remarkable. I recommend this hotel and be sure to ask to be seated at Marian's table.\n\nReview 38:\nThis was our second stay on the waterfront. We had previously stayed at the Renaissance that is down there and the Westin didn't dissapoint. The room was spacious and located near the silver line. Excellent value as well!\n\nReview 39:\nThis place looks nice but CHARGES FOR PARKING AT AN EXORBITANT RATE. I was told i'd have my ticket validated and instead was charged TWENTY SIX DOLLARS FOR TWO HOURS PARKING. On querying this I was treated rudely and told \"better get back to your car or it'll be 32 dollars\". I live in NY and have travelled the world and never seen anything like it. DO YOURSELF A FAVOR AND AVOID THIS PLACE. IT'S DISHONEST.\n\nReview 40:\nRelatively new, modern hotel situated in waterfront area (adjoining the conference/convention centre). Hotel boasts several places for dining (for full meals or just a coffee) and there are also resteraunts (such as Legal Seafoods, etc) situated within a few blocks of the hotel. A relatively short 15 min walk will find you in downtown Boston. The hotel staff were extremely helpful and very attentive to your needs, and the rooms/lobby were bright, clean and airy. This hotel is only about a 10 minute drive to Logan airport, and provides facilities for online check-in, as well as airport shuttles.\n\nReview 41:\nWe stayed here and used \"Old Town Trolley\" which has a pick up in the front of hotel and never used anything other than them for traveling into downtown. Made staying here great and many food places within short walking down to waterfront area (7 min walk). Highly recommend Jerry Remy's sports bar. Used \"Silver Line\" bus from airport for $2.00 drops within 3 min walk to total. Great place to stay for business or tourist!\n\nReview 42:\nI planned three receptions at the Westin and they were all handled excellently by the staff and bartenders. John Mulligan and David Sarofeen were execellent to my reception attendees.\n\nReview 43:\nI was very impressed with the room service provided by Juvina Pires. She worked around my schedule and the room was made showroom clean and presentable.\n\nReview 44:\nStayed here for 3 nights at the end of September, after getting a good deal on Expedia. Hotel was a short journey via the silver line bus and a short walk. Room was very big with a great view of Boston. Very comfy beds and great bathroom with great showers. Food near the hotel was limited. The Irish bar connected to the hotel did not offer much variety and was expensive. There was a medium sized pool and a small jacuzzi which was perfect for the end of a day of sightseeing. Only down side was the distant to town. It was easily walkable (which we did in the daytime), or you can get a taxi into the centre for about $5-$8. I would definitely recommend this hotel if you can get a good price - you won't find anything cheaper with a central location.\n\nReview 45:\nWe spend a week in this hotel. The T (metro) is a 5 min walk so it's easy to go downtown. What about those heavenly beds? There is nothing to write your mother about... The hotel Starbuck is a good place to have your breakfast. The pool is pretty small and was very noisy. Not a place to relax. When you book with this hotel, do not forget that you have to pay for the parking (30$ a day). Would go back.\n\nReview 46:\nI live in Boston but wanted to have a special New Year's Eve with my boyfriend. I booked last minute for a harbor view room. The view of the firework's from my room located on the 5th floor was spectacular. I was worried about the noise considering the hotel was having a ball but the walls are thick enough that I never heard anyone in the next room or in the hallway. The room had all the amenities needed and the bed was super comfy. Roomservice for breaksfast was less than desirable. I like real eggs not that other stuff but coffee and bacon was good.\n\nReview 47:\nImmediately adjacent to the Boston Convention Center, and a short walk by skybridge from the Seaport World Trade Center (where our event was held). Large, comfortable lobby dominated by tables and chairs - table service (beverages, snacks) available but not pushy. Easy check-in. Reasonable-sized standard rooms. Very good and reasonably priced breakfast buffet in Saucity restaurant. Branch of popular MJ Connor's pub chain in the building. Competent and well-located business center, convenient Starbucks. Easy walk to much of what matters in the convention zone, including terrific new Legal (Seafoods) Harborfront location with open-air bar, outdoor deck seating, and the good quality Legal is known for. Hotel drawbacks: limited outdoor space (a small group of metal tables and chairs on terrace immediately adjacent to driveway), expensive parking, expensive wi-fi ($13/day!!! ).\n\nReview 48:\nGot out of cab with my hubby and two young kids. Walked in and Nicole (from catering I then learned) asked me how I was. I told her I'm good except for the bOttle of wine we left in the cab. She asked me what kind it is and what our room number is. She sent us a free bottle of wine!! I've stayed at MUCH fancier hotels and I've NEVER received this treatment. You can tell that the mgmt must be fantastic because all the employees are upbeat and genuinely happy to help. All other amenities are like all Westins, in a good way. Thank you, Nicole for making my weekend!!!! !\n\nReview 49:\nMy daughters and I go to Boston every summer, usually stay in the Back Bay section. Tried Westin Waterfront this time. The views are amazing. The staff are friendly and very accommodating. Rooms are very clean and spacious. Food in restaurants are affordable and delicious. Pool and gym areas are spotless. What more can I say, other than we are never going to stay anywhere else! We loved it!\n\nReview 50:\nWe went to Boston for Labor Day and stayed at this place. The location is perfect, very close to subway and buses, you can even come from the airport with the Silver Line direct! 10 minutes walk to South Station. Downtown is at walking distance, Starbuck Coffee for the morning in the hotel. Hotel is calm and clean with nice view on the harbor.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28749, "query_start_index": 28751, "query_end_index": 28751, "truncation_seperator": "... 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{"id": "2515595", "pid": "2515595", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was my second trip to Tahiti Village. I loved it the first time & I loved it the second! Our room was lovely and spacious, beds were comfortable, it was very quiet and we slept great. The staff was helpful and very friendly. We were there 4 days, and really didn't need maid service during that time, so didn't miss it. Plenty of towels to last the two of us. We did need some soap, but just ask one of the maids one morning in the hall, and she gave us some from her housekeeping cart. The lazy river is to die for! Get your innertube and float all day. It's so relaxing. (and, yes, there is a $3.00/day charge for the innertube, but who cares?) It was great to be at such a quiet and peaceful place during the day, then go to the noisy and fun casinos at night. (By the way, the free shuttle to the strip is very convenient and the drivers are helpful.) All in all, it was a great time (again!) and I'll definitely go back.\n\nReview 2:\nOur family of four stayed at Tahiti Village in October for three nights. We choose one of the large 1 bedroom units and were not disappointed. It was very spacious and had everything you could wish for. We had a ground floor room by the pool which was handy. We spent a lot of time in the pool and lazy river. There were plenty of beach chairs and it was so relaxing. The shuttle into the strip offers a great services and it was very quick. We were unsure if it would be best to stay right on the strip, however with children we felt Tahiti Village was perfect for us. The planes do come over very close so when at the pool they are quite noisy but it never bothered us, it was quite an experience ! Did not hear any noise at night. We would stay here again without hesitation.\n\nReview 3:\nWe did an exchange for our time share and stayed in a two bedroom for 5 out of the 7 days(could not take the extra time off) and loved it . The room was very large and 6 of us stayed there very comfortably.It was cool but comfortable out by the pool and the lazy river was heated. The other pool was to cool.And the hot tub was pretty small for that large of a property could have used a second one.Had lunch twice at the restaurant on the grounds it was pretty good.We got two pizzas and two salads for 5 of us and had to take a full pizza back. Which was great that night for snacks.My only complaint is the walls were thin and when you have rude loud neighbors coming in at 3:00 and yelling and still partying you really notice.We would definately stay again.\n\nReview 4:\nTahiti Village was absolutely amazing! Everyone we encountered was very friendly (Staff & other Guest)!! The room (Moorea Suite) was huge and didn't feel like a stuffy hotel room, it felt like home. The pool and lazy river where outstanding. They offered a lot of beach toys and foam noodle floaters for little kids.Water temperature in the pool was perfect for a hot day. The river was a little chilly but refreshing. I highly recommend anyone considering a Vegas vacation with children stay here!! We will be back several times....\n\nReview 5:\nIt was ratty th pool had throw-up in it and we had to wait for our room becuse somebody got \"held up\" the hotel didn't even hurry them the rest of my trip was great I won bingo and got 2,000$ that was great but the hotel stinked\n\nReview 6:\nThe grounds are beautiful but the staff is rude. None of the rooms were ready at the promised 4:00 check-in time, the kitchens were not stocked with supplies and they charge an outragous fee for Wifi. The couches are old and saggy, the tv's are old and VERY small and do not allow you to play DVD's. I called the front desk 4 times and never got an answer. The lady at the concierge desk was rude and sarcastic! It is definitely NOT 5 star! We travel a lot and this is the worst \"apartment style\" room we have ever stayed in.\n\nReview 7:\nThe biggest problem was lack of hot water!! At times it was medium, but never hot and often cold. In 2 different rooms the TV's were broken. (They did come and fix them.) The drawn on the bathtub didn't work properly. Parking at night was a nightmare. The food in Tahiti Joe's was excellent and the shuttle was on time and without any hassle and gave quick access to the strip. They responded to our problems quickly and were friendly.\n\nReview 8:\nThe high pressure sales co is bankrupt - all promised rebates are NOT BEING HONORED by Tahiti Village Resorts Co. I asked if they'll refund the $100 promised to us for air fare when we took tour. I filled out forms and sent by certified mail as requested; it was received 2 days b/4 bankruptcy declared. NOPE they won't compensate us - not even for good will. They are sending EVERY complaint to a bankruptcy lawyer. This leaves a bad image because on the tour you are led to believe the sales staff are Tahiti Village employees. NOT TRUE and when I asked about THAT they said lots of people are upset but they don't seem concerned about this manipulation. What a shame because we thought we would buy the next one being built but definitely won't now. Who's to say that won't go out of business?\n\nReview 9:\nGreat place, quiet in December so checking in and out was a breeze. View was nice if the palm tree hadn't have been in the way, we overlooked the pool. Lazy River and pool looked great but it was way to cold to try them out which was a real shame. Apartment was very good although noticed there was a wine glass missing off the inventory so pointed this out to check out to ensure I didn't get charged. Used the gym just once and it was good, cold water on tap and towels and showers. One morning we were up so early we walked down to the strip which took us about 40 mins but it was so cold we didn't do it again. Shuttle bus was very useful and we took full advantage. We ate one night at the on-site restaurant and that was good. I would probably stay here again but in warmer weather so we have full use of all the facilities.\n\nReview 10:\nVery noisy as resort is located adjacent to major airport landing path. Refrigerator was VERY noisy but it covered up the jet noise. Parking is a major problem. They towed our car after telling us exactly where to park. It cost hundreds to get our car back as well as a very expensive taxi ride way out into the desert. Don't drive a car and park at this resort, that is, if you can even find a parking space. They accept no responsibility for providing wrong information. Unit was small and cramped, not what the pictures on-line promised. Located a long ways from the heart of the Las Vegas strip.\n\nReview 11:\nEven though this is a time share resort...no one ever bothered us the whole time we were there, once we told them we weren't interested in time shares upon checking in. This was ideal place for us as we were looking for a place to relax, where we could get away from the hustle and bustle of the casinos and city streets for awhile. Big rooms with a separte bedroom and kitchen area. We took a free short shuttle ride to and from the strip which runs most of the day. (too far to walk). Main discount shopping mall was near by. Inexpensinve Denny's restaurant on premises,(was great for breakfast or snacks) and we enjoyed a decent dinner at tahiti joes in restaurant above Denny's on second level. Large main pool area and a separate lasy river were our favorite. Also... looks like a great place to bring small kids.\n\nReview 12:\nits too bad nobody mentions 48000.00 to buy into this hype oh yeah and a thousand a year forever.okay people lets do the math 48000.00 time 52 for one place. wow now thats a scam\n\nReview 13:\nI never even got the opportunity to visit this establishment due to the fact that my Father fell gravely ill and subsiquently passed away. I won the trip on the radio and had to pay $100 up front for a reservation and that was to be refunded after we listened to their sales pitch....Apparently the 6 months that I was caring for my ill Father had run up, and I was left with no trip and they also refuse to refund the $100 deposit I had to pay when I first won the trip. They give you 6 months to redeem it apparently - this I was not aware of when I first won. There response to my email asking for my deposit back and explaining my Father's death was this: Your package was only valid for 6 months from the date of purchase which was 11/30/2006. At this moment a refund will not be issued since the package has expired. Thank You. [--] Customer Service Associate I think they run a despectible business and I hope they go bankrupt! !\n\nReview 14:\nThis place I think it will be good if they hire new people to run this place, my experience was terrible I traveled from maryland and when I got there at 11 pm I was rol I didn't have a room since they were sold out, the girl at the front desk was rude she didn't even bother to look for another room for us, they claimed that all the area was sold out and I was Paying a really cheap rate for them to look for another room. They told me come back the next day at 10 am to get my room which it will be ready, when I got there they told me check in was at 4pm so I have to wait ! .. I spoke to 3 different people at the desk and all of them keep changing their story ! I will not recomend this place at all\n\nReview 15:\nCompletely dissapointed. Staff was very unfriendly and even rude within the resort. There was no daily cleaning service. Would have to wait for hours to get new towels, pillows or blankets brought to the room. The fitness room left a lot to be desired. Huge hassel trying to get to and from the strip using the shuttle that stops after 11pm. Did not enjoy being hit on by staff, very unprofessional. Would not recommend for the younger crowd. The restruant Tahiti Joes had even worse service even when it was empty. Ordered room service pizza from there and made everyone sick. Advertised a lazy river...which isn't completed yet. Miserable experience - should have stayed at a shady motel and recieved better service.\n\nReview 16:\nWhat's really interesting is I wrote this first review on June 7th from our other hotel we paid for JUST so we could use the pool. The grounds are very pretty there but the pool was cloudy and very hot. After many conversations with management that went nowhere I was told the temp was 83. It was so hot that I couldn't swim laps plus I was grossed out putting my face in the murky water. My husband flat out refused to use it. We were there for 5 nights celebrating our 20th, so dissappointed with the pool. All we wanted was to check out early and get our money back. Expedia who we booked it through was no help as the management wasn't either. Our tv was also blurry. And a maid knocked on our door at 8:45 check out morning wanting to know if we were out yet. It was bad enough that the check-out time was 10 and yes you had to sign, you would pay double if you weren't out. Hey, we wanted out early and they wouldn't let us go. We would never stay there again, nor recommend it.\n\nReview 17:\nWe loved our stay here, our only complaint was about the weather. The rooms were large and very nice. We would have loved to visit the pool if it had been warmer. It looks like a great place to take kids...so we've already booked a return trip soon! There is a lazy river that you can float on with tubes and a sandy beach area for the kids to play in the sand. The shuttle service they provide to the strip and back is excellent, we flew and didn't need a rental car at all. We dined at Tahiti Joe's (the onsite restaurant) and it was really good and it was 2 for 1 during the food happy hour. A great deal for a great resort...we will be back!\n\nReview 18:\nWe (a family of 3) stayed one night in August, which was not long enough to enjoy this lovely resort. We had a one bedroom Bora Bora room. Huge and so well set out. The kitchen had all essentials needed. The bathroom was also very big, full bath, walk in shower, double wash basins. We didnt have time to use the lazy river or the pool but both looked amazing. Car parking (very busy) and the lack of internet was inconvenient but didnt spoil our overall stay. I would highly recommend this hotel to anyone thinking of staying in Las Vegas.\n\nReview 19:\nWe're in Vegas at least once a year and we've stayed here the past two years. We will be back. We enjoy the location (just a short ride to the heart of the strip) and the spacious rooms. No wi-fi in the room and lack of parking (the walk from the parking garage is kinda far) are the biggest drawbacks. If you want a quiet escape from the strip, this place works. Also, we found the restaurant, Tahiti Joe's, to be a bit overpriced.\n\nReview 20:\nwell we booked a two bedroom suite for 8 of us. family. pro\"s clean, large, no smoke smell. con\"s no rest room fans, if they were there diddnt work. Someone tried to break into our room. when we noticed it we went right down to report it. were told security would be up in 10 min. wrong 45 min. later still no security so we called, they said another 10 min. wrong 45 min. later they came up. we got the run around for 3 more days. they just diddnt care. they have no security camera\"s in the hallway. so we get to pay for the door!!!!!!! thats right they charged our credit card. They dont have anyway to finding the ones who tried to break in, so they bill the victim!!!!!! nice system. we also had pictures of all kinds of vandlisim that had went on over the weekend, i wonder who they will charge for that!!! !next time i stay in vegas, i will stay at a casino room. I know they have security cameras in the halls.\n\nReview 21:\nHubby and I spent two nights at Tahiti Village prior to a Conference back in May 2011. The accommodations were very nice and the staff displayed great customer service during our short stay. We enjoyed being at the end of the Strip, within walking distance to Outlet shopping. Based off of some reviews, we were a little hesitant to eat at Tahiti Joe's. We're glad gave it a try - the service was great and the food was good. Our dining experience was so pleasant, we ate all of our meals there. The Pool is really nice; however, we picked the accommodations for the Lazy River - and it didn't disappoint. Overall, we had a wonderful time at Tahiti Village and look forward to staying there whenever we're in Vegas.\n\nReview 22:\nStayed at the Tahiti Village from August 13 to 17, 2011 We traveled with my Mother in Law and our son 9 years old. We had a great time at this resort, away from all the hustle bustle of the strip no smoking and gambling. This resort is very suited to families. If you would like to enjoy some day/night life on the strip you can, this resort makes it very convenient as they have a shuttle that is very punctual and the drivers are very nice and curteous. We stayed in the Bora Bora suite, which has two bedrooms, in fact it actually looks like two adjoining appartments, the suites are very spacious and very clean. Loved the pools and our son loved the sand beach. We would definately recommend this resort and would stay there again.\n\nReview 23:\nMy Boyfriend and I stayed here for our first trip to Vegas and I loved it! Tahiti Village was the icing on the cake! We stayed in the newest tower which I believe was tower 5. My room was NICE. I didn't even care that I had no veiw of anything great, lol. They were booked since it was Memorial Day weekend which we were told is the busiest weeked in Vegas. Everything was spotless in our room and we felt at home. We own there (thanks to my parents :) We stayed in the Bora Bora which is the perfect size for couples. The jacuzzi and shower with steam were excellent. I also loved the CD/DVD player so bring your favorite music like we did and have little pre-parties before you head to the strip. Tahiti Joes had decent food and bar drinks were delicious. I also LOVED the pool area, lots of fun. The shuttles weren't always on time because again that was likely due to the busy weekend. Sorry Nay-sayers....but We really love this place and we look forward to heading back!\n\nReview 24:\nOur family of 4 stayed in the Royal Tahitian 2 bedroom suite which was huge. We would have managed with just the larger room on it's own as the sofa converted into a bed and you could hire an additional roll-away bed. All home comforts available and a very well equipped kitchen. Pool area and lazy river were a great place to relax. The shuttle bus was always on time and this service was a great saving on taxi fares. Check-in was friendly and efficient as were both Denny's and Tahiti Joe's restaurants. My hubby had been to Vegas before and stayed at the Bellagio so we knew the Tahiti Village was up against high expectations. For us the place ticked all the boxes and we would definately recommend to other travellers. Check out the Outback Steakhouse opposite New York for a top quality, reasonably priced steak. Also The Cheesecake Factory in Ceasors for excellent value family meals. Freemont Street a must see aswell. Eat at The Grotto Italian at the Golden Nugget. Mac King Comedy Show at Harrahs is a great show for all the family. Our 16 & 14 years old's thought is was \"class\".\n\nReview 25:\nThe 2 bedroom suite worked perfectly for us 4 couples we all had our private area with closing doors. we each shared 2 bathrooms and had our own tv. The pool area was great. I have no complaints, welllll one small one, check out is toooo early. Other than that I can't wait to do it again. Maybe next time we will all take our kids because it seems kid friendly.\n\nReview 26:\nFortunately, we only spent one night here on our way to catch our return plane from Vegas. This place was pretty awful. Customer service was non-existent. We could not get a bellman to help with our bags or locate a cart to push our own luggage in. We had questions about computer access and no one ever came to assist us -- with a cost of $10 and no wireless, that was probably for the best. There was a charge for absolutely everything including $1/page for printing. We did not try the food but heard from others who went to the restaurant that it was terrible and we were wise to order pizza from elsewhere. The only thing good about the place was the pool and floating river (although it appeared that they wanted you to pay $5 to rent a raft for the river). I would not return here.\n\nReview 27:\nVery good experiences on the two trips in which we had stayed there as family vacation trips. My kids loved the pool with beach sand around it, as well as the lazy river which was very relaxing. Tahiti Village gives us the impression that we are not in busy Las Vegas, but a relaxing paradise with the whole family. In addition, we saved a lot of money and ate healthier by cooking our meals every day as we reserved a room with a full kitchen. I couldn't even tell that we were in Vegas until the night, when we would go to the casinos after the kids were sleeping from a busy day in Tahiti Village. We did not have any problems with the staff, they were very good in our two trips. My only suggestion would be to add more days to cleaning the rooms when someone is staying on it. As right now, they only clean the room one time during someone's staying as far as I understood. HIghly recommended as a family vacation in Vegas.\n\nReview 28:\nWell, I couldn't even get to book a stay, but the incident occurred Aug 4th '08. They have a promo 3 days-2 nights which on television is advertised as a honeymoon special. However- Online it makes NO mention of having to be a \"married\" couple (which in a few months- if I am still blessed, I will be) so, when inquiring- and giving info- the operator asked questions, realised that Gina and Jennifer are two women and said the offer does not apply. Are you serious- in VEGAS for goodness sake! My question is- do man-women couples have to present a marriage license at check in? What a joke. We can provide proof of our relationship- life insurance plans- right down to mail at same address with both names etc if they REALLY want to get into our biz. So, my gay and gay friendly brothers and sisters, stay away from this \"resort\" and any others owned by Consolidated something or other. Bleh. How gross they are. Why does heterosexuality always have to be waved in our faces?\n\nReview 29:\nWe had a horribly long wait in line to check in; and the front desk person gave us the wrong room and key so we walked in on another family staying at the resort. After much confusion and more waiting we figured out that the front desk person had made an error. No real error, or upgrade of any sort. No wireless in the rooms, or maid service was a dismantlement also. I should have paid attention to the previous reviews. On our last night there, there was a fight. The police came and arrested people. Needless to say, I never felt welcome, safe and was dissatisfied. I will never book here again.\n\nReview 30:\nLoved the place! Here is the pros * Very Clean * Very Spacious * Comfortable beds and sleeper sofas * Great Steam Shower and Jetted Tub * Loved the washer/dryer - very convenient * LOVED THE LAZY RIVER - How relaxing to raft around with a drink in hand. VERY COOL. * The staff was always very nice and accomodating -always greeted us as we walked past or opened doors, etc. All around great place to stay. With the craziness of downtown, it was nice to be very close, but then at a relaxing place. The BBQ's were a great touch, we just didn't get a chance to use them, but it was nice to see alot of people were using them. It also encouraged me to see Vegas busy again, the last time I was downtown it was dead - not this past weekend. It was really great to see people getting out again with friends and family in these times.\n\nReview 31:\nI enjoyed my stay at Tahiti Village! It is a time share without the casino environment and was nice to be able to go back to that after being out at the casinos all day. The staff was friendly and I especially liked their pool and hot tub setup (beach theme). The price was right and they have complimentary shuttles that run every half hour to the strip. You can purchase discount tickets for all the main attractions/shows right at the front desk as well. I would recommend this place to anyone visiting Vegas in the near future.\n\nReview 32:\nReserved well in advance and called the day before to make sure reservations were solid, only to be told when arriving that a \"GLITCH\" made our rooms unavailable. The staff was inept and the wait was very long while they rerouted us to a \"sister' property. We missed our show that night because of the horrendously long process (We were only in Vegas 1 night). The property they sent us to was decrepit and somewhat scary & lacked the number of beds we had reserved at Tahiti Village. We booked thru Hotels.com and they were completely unhelpful in resolving the problem with the hotel. I had to spend several hours a day of my vacation in California talking to different reps before they would even agree to a price adjustment that would be equal to the rate for the substandard lodging we stayed in. They said to wait 30 days for the credit to be posted.....it's been 2 1/2 months later and I've received no credit. DON\"T book thru hotels.com - they'll leave you high & dry if there's a problem. And... DON'T count on a previously booked reservation at Tahiti Village!\n\nReview 33:\nWe were staying there overnight with 2 kids (3 & 8) to land at 11:00 pm and depart the next day at 11:00 am. FIlight was delayed and we landed at 1:00 am. I asked for a later checkout as the kids and I were exhausted. Front desk night manager said it was policy that we had to be out at 10:00 am. or we would be charged an extra day, call back at 8:00 am to ask for late checkout. We went round and round on this with no sympathy on her part. Morning continental breakfast was a joke served from 9:00 to 10:00 only - it was packed in there. They only served coffee, muffins and juice. Super long line to even get a muffin. We ducked out to the dennys downstairs. Rooms are decent and pretty large, just not a staff that really wants you there.\n\nReview 34:\nMy husband and I just were vacationing in Las Vegas. I have to say that the employees that were trying to sell this facility are horribly rude. They were canvassing the streets to try and get you to listen to their pitch. That is all fine and good, but it gets tiring after saying NO to 5 people. Then we have a representative get nasty with us because we said No and then proceeded to walk away and ignore her. She makes a statement \"you keep paying my taxes.\" I haven't ever stayed in this facility but if it starts out with rudeness like this, why would I ever go there.\n\nReview 35:\nWe went thru the presentation before the hotel was completed but were completely turned-off by there style.We did pay extra $100 for a hotel upgrade on there offer. (which was fine) Unless you really enjoy the time-share idea and wish to invest beware of this\"invitation\". They have a very scripted presentation and interview by several salesman who put the screws to you.\n\nReview 36:\nWe enjoyed this hotel right up until we got home and received our credit card bill to find that it had been charged after we left, for something that had nothing to do with us. Beware of this place, I had been warned and I did not listen, THIS PLACE IS DISHONEST AND DOES NOT DESERVE YOUR BUSINESS.\n\nReview 37:\nWe took a 8th grade class trip here, great place to stay! The kids had a blast, we were able to save money by cooking in the room, and bbqing in the bbq area. Complaints, check in took WAY too long! It was almost 5pm before our rooms were ready. Then the next am we had to recheck in for the same rooms. When I made the reservations I asked if there was a security deposit I was told \"no\" at check in they asked for a $100 deposit per room per night, we had 3 rooms for 2 nights. When you fund raise to go on a class trip you dont keep an extra $600 for something you are told you dont have to pay. They did only charge us a $300 deposit =} all in all it is a very fun, and relaxing place!\n\nReview 38:\nOur big family group of 10 (including children) stayed here for one week and can't say enough about how wonderful it was. The rooms are spacious and beautiful, the pool and lazy river were so fun and not too crowded, the staff was friendly and helpful, and the shuttle service was excellent. This is the best place for families to stay in Vegas!\n\nReview 39:\nRequested tower5, 8th fl. not even considered, put in tower2 room 2503 should not be given out until repaired, dirty carpet, dusty broken lamp over kitchen sink, no hot water in kit, no bed spread just a bottom piece, couch cushions so deteriorated when you sit you hit the frame, hot water only 1 sink in bathroom, charged for internet we didn't use, birds nest over outside balcony. They requested $40 charge for an owner update meeting, SERIOUSLY! Stephanie on check-in unacceptable, Girlie on check-out unacceptable, only 2 sports channels at Tahiti Joe's, NBA & ESPN A customer should not have to call \"NXTV\" to have a charge removed from their bill because of an inexperienced manager. Accidentally clicking \"TV INTERNET\" will auto charge the room for internet access. Delayed 30 mins. at check-out because of this. Overall Rating: UNACCEPTABLE :(\n\nReview 40:\nWe have owned a unit in Tahiti Village since before it was built. We have never stayed there before this last trip. We will never stay there again. Our room was shabby, worn furniture, open drain in closet (horrible smell), and fire alarm beeping at 6:00 am. The hall was dirty and was not swept. Our patio looked out on the Denny's parking lot. We discussed this at our owner's meeting and were told we should have made it known that we were owners when we booked the week, and then we were taken on a tour of the \"nice\" tower - slap in the face to us. The resort is a considerable distance from casinos and the shuttle (although it does run on time during the day) stops at 11:00 pm. When we purchased this unit everything was projected to be \"beautiful\", it was not. We have stayed in other time share properties that were fantastic - not this one!\n\nReview 41:\nMe and my wife and my 4 year old son were staying at Circus Circus we were given this opp to get free tickets if we would give then 90 minutes of our time. So we went they said about 20 times they weren't pushy. The speaker siad our sales rep said it the manager sales rep said it over and over. The starting price was 47,000 and when we said we were not interested the manager came over and started lowering some number's. Again we said no can we have our free stuff they said sure but needed another one of they're managers to make sure they 'er sales rep's were nice so we waited 10 min. WE he finally came over he lowered it again when we said no the sale's rep told us she thought we were going to buy in an angry voice and walked of. SO THEY'LL BE NICE AS LONG AS THEY THINK UR BUYINNG FEB 18 2008\n\nReview 42:\nThe entire week we were there we heard constant comments of \"bankruptcy\". Be alert to the sales dept - the free tickets are being refused at the shows, vouchers are being denied. Every company we came into contact with stated that the resort was going bankrupt. Business center was down entire time and they charge ridiculous fees. Everything is a fee. Only good part was the spa on 9th floor of tower 5 but they were contracted - not a part of the resort. Spa is excellent - ONLY HIGHLIGHT Parking was poor, cleaning was fair, no laundry facilities in most rooms, was not booked in the part we were promised by Interval International. Laundry room on 9th floor had 5 washers 2 worked, 5 dryers 3 worked. Staff is not helpful nor friendly. Staff was never able to answer questions or provide information. DON'T GO ON THE TOUR - YOU ARE WASTING YOUR TIME - TICKETS WILL BE REFUSED AND THE SALES STAFF WILL LIE MORE THAN USUAL. IF YOU WANT A GREAT SHOW THEN THE SALES STAFF CAN PUT ON THE BEST CON-SHOW I HAVE EVER SEEN!\n\nReview 43:\nIt's a good location a couple of miles from the Strip. The resort runs a shuttle every hour so it's easy to get to the casinos if you want to go there. It's far enough, however, that it is a totally calm place to be. The concierge desk was a disappointment. They are so obviously on commission from these various tour operators and restaurants. They are pushy and make you take their signed cards when you go to restaurants to make sure they get the sales credit. That is not a service, it's almost as annoying as telemarketing. Upon check-in, our room was not ready and everything took forever. The room and the pool were nice though. I would have liked free wifi, but that's not available. You can hire mobile internet dongles from the front desk for $7 a day though. Overall we had a nice week-long stay in there and I would consider going again.\n\nReview 44:\nWe went to Vegas May 27th-June 1st for my wedding and shared a Bora Bora suite with my 6 year old and my mother. I cannot say enough nice things about the staff and conditions of Tahiti Village Resort. We booked through a friend who had a timeshare and got a guest pass. The pool, lazy river, and hotel all were just beautiful. The pictures really don't do this hotel justice, it is GORGEOUS inside and out!! I would love to stay there again if we ever go back to Vegas. The spa jet tub and steam shower were also wonderful. That tub could easily fit 3 people it is so big. I want to go back just to take a bath there again! We also enjoyed the fitness center and the activities room. If you have children this is the place to stay. It's far enough away from the strip to keep them safe from the mishappenings of Vegas but still close enough (with free shuttle) to enjoy all that Vegas has to offer. Also it was easy to sleep as it was not your typical noisy until 4AM Vegas hotel. It was a family place first and foremost.\n\nReview 45:\nThis was my first trip to Tahiti Village since I purchased a unit here in 2007. The place was awesome. The room was fabulous, Everything was new, the room was huge. The grounds were meticulous.\n\nReview 46:\nThis is my second stay at this location, first time with my car. This time the location was a problem because it was way south of the strip. They do provide a shuttle service; drivers are professional and entertaining at the same time. The hot tub was under repair during our entire stay which was extremely disappointing. The bags of coffee in the room for self-service were of poor quality made the worse with the \"lightener\" in the packets. Bring your own coffee and extras if you enjoy good coffee. Wi-Fi is available at $$$.. and TV selection was very limited. Facilities are very clean and welcoming. Had to call the desk for replacement of TV at 11:00 pm; they came right up and replaced it, kudo's. They also have a small store, stocked with all your basics and a personable staff.\n\nReview 47:\nTahiti Village is first class. It couldn't have a nicer place to stay in. The front desk people were there to greet me and they catered to my every need. I loved the pool. My room overlooked the pool. I felt like I was in paradise. It was complete luxury for me. I love the fact that they had a shuttle that took you to the strip. I do wish however that it stopped at more hotels other than just New York New York, and Mirage. But I would stay there time and time again. The cleanliness of the place was superb. I met the nicest people. The clientele of the people that stayed there at Tahiti Village seemed to be of really upper class. I really liked that too. It was one great experience.\n\nReview 48:\nThe facility is great, large pool and Denny's restaurant in one of their buildings. Stayed one night as stopover on my way to Utah. On my way back, I attempted to check-in again to experience front desk staff are untrained to give best services to timeshare owners. My experience was when I got to the front desk at Tahiti to book a room from any of Consolidated Resorts properties in Las Vegas (Club de Sol Leil, Tahit and Tahiti Village) the front desk said I they have two Moorea units at Tahiti Village (where I own a timeshare), I was glad because it was a last minute thing because of a stop over from Utah to Los Angeles. I drove to the hotel and called on my way out of the parking lot to confirm, to find out that they gave the two rooms to someone else waiting at the lobby. Not even 5 minutes. The desk people are not trained to give VIP treatments to timeshare owners. They could have booked me immediately on my way out to Tahiti Village.\n\nReview 49:\nIt is amazingly terrible service in every way possible. The stafe is unwilling TI help with any little request. No room service what so ever. Website is decieving. When I request early checkout due to my continuous unpleasant surprise, the manager forced me to stay by threatening to charge the entire stay even if I departed early. Big disappointment to my and the entire family. DO NOT EVER GO THERE.\n\nReview 50:\nWe stayed in Tower 2 overlooking the hot tub and the pool. Beautiful 2 bedroom lockout. Plenty of privacy and close to everything in the resort. The staff was very friendly (kudos to Krystal for making our room choice the best ever. She went above and beyond to see that we were in the best possible location. Thanks Krystal.) Used the shuttle to the strip. Also took the tour of Red Rock Canyon and used the shuttle for the Freemont Street experience. Loved every minute of this vacation. Would come back and stay at Tahiti Village again. Every thing was great. The BBQ area was awesome and clean. Absolutely perfect!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35766, "query_start_index": 35768, "query_end_index": 35768, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "50%", "inner_docs_start_indices": [176, 1118, 1908, 2682, 3227, 3467, 4004, 4451, 5259, 6101, 6713, 7544, 7735, 8684, 9402, 10133, 11130, 11788, 12341, 12786, 13717, 14445, 15194, 16183, 17287, 17662, 18463, 19404, 20394, 21006, 21847, 22391, 23474, 24230, 24816, 25201, 25512, 26214, 26572, 27438, 28302, 29118, 30149, 31011, 32047, 32253, 33055, 33758, 34722, 35137]}
{"id": "149397", "pid": "149397", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nNever Again First and foremost, a resort that requires that you brush your teeth with bottled water cannot rate 5 stars. 4 of the 8 of us had gastric nightmares during our stay. The food is mediocre at best and it can make you ill as we found out. We ate carefully and used antiseptic wipes whenever possible. Our efforts were not rewarded. This was not a vacation. This was like some weird version of a gastric survivor show. On the positive side, the Dominican staff at the resort could not have been nicer. It's too bad that the sanitary conditions undo their goodwill.\n\nReview 2:\nBelieve the reviews! Iguanas in the mangroves\n\nReview 3:\nThe Food is not good! Hello Everyone, My girfriend and I stayed at this resort from September 1st through 8th and I gotta say that the review below mine is right on the dot. Everything was above average (grounds, beach, pool, staff) EXCEPT the food! Both of us got sick from it on our last 2 days. The restaurants had all the same food and we got pretty sick of eating rice for 7 days straight because either the meat looked like it was standing out for quite a while or was tasteless (they added a lot of salt to all of our food to give it flavor). I loved the overall experience but I would return because of the food since I am still sick to my stomach, even after being back for 3 days.\n\nReview 4:\nWill return in a heartbeat       beautiful beach\n\nReview 5:\nCertainly not 5* We went there last year - it was OK, the beach was beautiful. Unfortunately, I agree with the negative reviews - while we were lucky not to be charged for things we did not use, and nothing was stolen from us, the rooms were horrible - mildew smell, disappearing towels, sewage problems, etc. I hated the food - everything was so greasy, even pastas were soaked in oil. Entertainment is weak (the disco was closed for some reason). There was a constant sewage leak by the pool, and nobody was really doing anything about it. Go to PUnta Cana, but to a different resort - for this price, I am sure you will be able to find an alternative.\n\nReview 6:\nGreat time Stayed at the Bavaro Princess Aug 28 - Sept.4/2004 What a great vacation. My wife and I have been to Punta Cana before. We stayed at another 5 star. What a difference. This place was magnificent. The grounds and landscaping wrer picturesque. The rooms were beautiful and the food excellent. Go to the fish restaurant and the Asian one, you will not be dissapointed. Overall a wonderful vacation. Highly recommended.\n\nReview 7:\nbavaro princess We just came back from this resort and I'd go back again and again The food and presentation was great The grounds were inpeccably kept and beautiful The staff couldnt do enough for us My favorite staff member was the bartender Rubein at the swim up bar If you go tell him Hey Baby No pee pee in the pool. The shows were all professionally done What A vacation Can't wait to go back\n\nReview 8:\nWe All Loved It!!! It is a 5 STAR in the Dominican! Beach\n\nReview 9:\nBathrooms are great! My family and I decided to go to Bavaro Princess from 4/24/ to 4/29 for a long overdue vacation from the day to day hustle. I must say, if you like to spend your time in a bathroom, this is the place for you! Three of the four of us had stomach problems by day 2. This was after eating at Bella Pasta. We were thankful that the staff provided ample quantities of toilet paper during our stay. However, we were not so pleased that the water pressure was to low to provide us with a nice hot shower. Other than these problems, the beaches and weather are second to none.\n\nReview 10:\nWould return in a heartbeat       picture from the resort\n\nReview 11:\nWould go back in a second! Just wanted to write a brief review of our recent trip. We had a wonderful time and would go back in a moment. My wife and I actually enjoyed the fact that there were so few Americans at the resort - it was fun to meet people from so many different places. The staff was very attentative and the grounds were amazing (the wildlife on the property is worth seeing). As some of the reviews have said, the bars were busy but that should be expected. And finally, the beach is the reason we went - well worth it.\n\nReview 12:\ndissapointed The hotel is in a horrible shape, very shabby, the grounds are full of dirt, poddles after the rain are standing for days,not beeng cleaned, when you passing some places on the way to the lobby the standing water stinks, like you are in the sewer.In the main buffet you can hardly find somebody who speaks English, the food is very bad, there is no variety. All in all once a great hotel,it is horrible now and is not worth the money they charge.\n\nReview 13:\noverall dissapointment We booked this trip through Apple Vacations and overall I was very dissappointed in the resort. The main reason is that Apple bills this as a 5 apple property whereas I see it as a 4 at best. The rooms are terribly dated and in need of remodel. We had lots of tiny bugs in our room (on the bathroom sink and the headboard). The pool area also needs to be updated. Everywhere we went was smoky with lots of cigarette butts laying around. The beach and water were beautiful and the food was good.\n\nReview 14:\nBP Fire! Pix's included       BP Fire PX\n\nReview 15:\nNo repeat visit to Bavaro Princess in Punta Cana We selected this resort based the idea of an all suite hotel with many restaurant options.... The rooms were set up as suites, but lighting very poor, with no lights over by sofa and easy chair! Towels were thin and rough.Aside from the beautiful grounds, spectacular beach and lovely pool, there is not much else to give this hotel the 5star review which Apple Vacations gave it.I agree that the food was not good although we were lucky and did not get sick! The animation team wore shirts claiming they are fantastic...that is a joke. Very little effort was made to engage the hotel guests in any of the daily activities and the evening entertainment was Fair at its best, and at times in poor taste. This is our 4th visit to an all inclusive resort and of all, we rated this our least favorite. I wish I would have checked reviews before booking our trip.\n\nReview 16:\nIf this is 5 star, I need to go into the hotel business The Good:- The Location- The Beer- The StaffThe Bad:- Bed bugs- Cockroaches (in my hotel room and in the buffet area)- High pressure sales (to become a member of the Royal Holidays club)- Low food quality (reminded me of when I was a camp counsellor, but worse)I would recommend Punta Cana, but not this hotel.\n\nReview 17:\ndisgusting awful!auwful!and just plain awful! What they served at the restaurants didnt even come close to food. My children only ate fries and pizza, something I would never allow at home but I couldnt blamr them. The europeans are down right the rudest people I have ever met! Service stunk. We sat in Sakura for one hour before recieving an appetizer. We waited in line for a drink and if someone with a vip bracelet came up they were waited on before you even though the bartenders knew that we had been there first. I didnt know that vip at a hotel met you could but in line!!!!!!!!!! I will never go back to this hotel. The beach was georgous but much improvement is needed on service. Nothing to do for the teenagers at all after 11 pm. Ill be back to puerta vallarta and cancun first\n\nReview 18:\nA Perfect Vacation in Paradise! Beach at dusk\n\nReview 19:\nGreat Holiday       Beach\n\nReview 20:\nGreat resort, great beach, decent food, great staff       View fr room\n\nReview 21:\nNo egos allowed in Heaven! A pair of Macaws - along the trail\n\nReview 22:\nPerfect Honeymoon Resort I couldn't have dreamed up a better place for our honeymoon! The VIP package was the best choice with dinner at Licey (exquisite! ), special honeymoon gifts and premium drinks. The VIP concierge service was impeccable and made us feel like royalty every moment of our stay. The restaurants were all divine and the resort itself was too beautiful for words. The weather was perfect every single day but for a 10 minute light shower on our 4th afternoon. The staff were friendly, courteous and exceedingly gracious. It seems like it was only a dream until I look at all the photos we took and remember the languid perfection of each day and evening we spent there. We will definitely go again, and again and again...\n\nReview 23:\nBavaro Princess Fire       Aftermath 1\n\nReview 24:\nDisgusting The rooms are disgusting, dirty, and infested with mosquitos. I stayed at Dreams for a week (had a FANTASTIC experience there), and on the day we were to leave, our flight was delayed 9 hours, so Sunwing put us up at the Bavaro Princess for one night. The Bavaro Princess is nothing compared to Dreams. The rooms may be a little bigger, but the tub was rusting, the shower curtain had stains on it, there was a leak in the closet. We had no moquitos at Dreams whatsoever, and the Princess had them everywhere, they don't take care of their grounds very well. I didn't get a chance to explore the grounds as we arrived at night. The buffet had no choices and the food was all cold.Stay away from this hotel, book DREAMS instead!!!! Dreams is AMAZING.\n\nReview 25:\nSick in Paradise A family group of four adults when to this resort in third week of November 2006 and were EXTREMELY sick from the food. We were all very careful in our food selection choices, however we were all violently ill. We spoke to other patrons from other countries and they also had become sick. We don't know the exact cause as yet but we are seeking medical advice. The grounds were meticulous and the weather was simply wonderful, however we spent the a great majority of our holiday time in the loo. This was our second trip to the Dominican Republic and after this experience WE WILL NEVER BE RETURNING. Signed, Stil feeling the effects.....Winnipeg, Manitoba\n\nReview 26:\nSick Experience We just arrived from the Bavaro Princess where 34 family members celebrated my daughter's wedding. The hotel is lovely but we were never told that many of the restaurants and bars are not air conditioned and the ones that are are still very warm. Most of us got sick with stomach ailments and my son came home with strep throat. I also found that the weddinng coordinater was quite rude and unaccommodating. I would never go back there and I wish we would have stayed here in our lovely state. It is not necessary to travel that far considering that we too have gorgeous beaches. Happy In Florida\n\nReview 27:\nThink more then once before you make yore choice       Cockroach in bedroom\n\nReview 28:\nOur Dominican wedding at the bavaro princess       the beautiful beach!\n\nReview 29:\nNot What We Expected My wife, aunt, sister in law, cousin and her husband and myself stayed here for a week. Not what we expected but perhaps we expected to much. This is our 2nd trip to Punta Cana. In 2005 we stayed at the Riu Palace Macao and had no complaints what so ever. The exterior and grounds of the Princess were great but the interior of the rooms were in need of updating. You can tell that when this resort was new it was top notch but it has been let go. Rooms needed painted, furniture old, rooms not totally clean (cobwebs all over along with dust), don't think they mopped the floors. Food overall was pretty good with the Chinese being top class. The pools (nice) but needed cleaned. Beach was great.We have also stayed at 5 all-inclusives in Cancun, all of which were better then this.We will not return here nor would we recommend it to anyone.Had a good time but dissatisfied with resort.If you have any questions, please feel free to e-mail me.\n\nReview 30:\nPlease do not ignore the MANY bad reviews!!! It is not uncommon for a hotel to receive a few bad reviews here and there, as some people just can not be satisfied. However, I am warning you not to stay at this resort. Our entire party experienced severe stomach cramps and diarrhea basically the entire duration of the trip. And based on the number of people who have also got sick at this resort (just do a simple search yourself), believe me.. there is seriously somthing wrong with the food at this resort. Horrible. Spend your money elsewhere! Don't risk it.\n\nReview 31:\nThe Paradise of Punta Cana       Swim-up bar\n\nReview 32:\nBeautiful resort, but numerous problems My boyfriend and I just returned on Wednesday, January 25, 2006. I have spent most of my time in the bathroom. I have had severe diarrhea and constant cramping. There is no doubt that it was the food. I started having problems the first day at the resort. I am not a picky eater, but all the buffet food was cold. Eggs, rice, meat, etc were all room temperature or cold. The last night of our visit I had the worst lobster tail. I only ate half of it and I assure you I never leave a bite of lobster. I didn't have a clue as to what most of the food was, but I thought it was terrible.Our room was very nice, but we had no hot water at all and the water pressure was barely enough to use the shower. My boyfriend had to work on the toilet, as it quit working several times.Some of the staff were very nice and yet a few were just plain rude/nasty.Would I return? No. The grounds were beautiful, but I have been home 5 days and I am not yet recovered. Not worth it.\n\nReview 33:\nmore like a 3 1/2 star than a 5       the beach\n\nReview 34:\nAwesome Loved my trip to Punta Cana. Met some nice people - Jesse at the check in counter was very helpful and nice. Hector (tram driver) was very friendly - my children thought he looked like Derek Jeter (NYY MLB player). Juan the bartender at the beach was their favorite!! Monegro who worked with Juan was also very nice. Please tip them very hard - they work from 6 - 10 and get 3 days off every 11 days. The children loved the beach and the pool. The Funtastic group of entertainers were funny; especially Jose. They loved catching the lizards on the property and then setting them free. First time out of the country - would definitely return again.\n\nReview 35:\nBavaro Princess Hotel - No No When we arrive at our room, the odor was horrible. It stinks like hell in the room. We asked for a new room. In this new room, it was impossible to stay on the balcony because there was a broken pipe beside and it smells bad again.During 3 days, we took cold shower even if we ask to fix it. One time, the front desk told me let the water running till I get hot water.....We tried to do reservations in their restaurants but there was no place available. The front desk told us that we have to reserve before 7h30 in the morning to have a chance to have an available table....One night, at the sea food restaurant, we ate a langoustine and 4-5 hours after, my daugthter and me were in an ambulance to go to the hospital..... We stayed there for almost 2 days.Don't go there please. You will regret it.\n\nReview 36:\nA life i could get used to!! for shure... Us with white birds\n\nReview 37:\nEnjoyable Resort       Beach\n\nReview 38:\nbad experience please dont waste your money in punta cana the resort is not 5 star the WORST IS THE TIMESHARE CLUB they will promise you the world in order to sign theyr contract they will tell you that they rent your unit and it pays byhimself the membership dont fall for it it is a lie this will never happen i own a timeshare in miami and i know about the industry so pless dont get scamed by seller the wether was great,the beach is awsome,the sand with like flower enjoy the beach and dont buy a timeshare there it is a scam\n\nReview 39:\nMore Relaxing Than A Cruise       breakfast al fresko\n\nReview 40:\nGreat Time We were here a group of 5 in April and had a great timeThe beach was great, the food was good and overall we had a great time. The only downfall in our opinion is that the resort is to big. We much prefer a resort where you can walk from one end to the other in minutes and not have to wait for a trolley.\n\nReview 41:\nDon't stay here! Apple Rep (Mannie?)\n\nReview 42:\nHoliday Paradise A wonderful holiday far better thanwe expected it to be. Kept so clean and the grounds are lovelynot a weed in sight. Beach is stunning not a pebble on it. Service was excellant. Food good could always find something to eat. Really dont know what anyone would find to complain about. Staff very friendly and always plenty off them on hand to help and serve you, never had to wait for anything. We will certainly be going back again next year.\n\nReview 43:\nIt has its Ups and Downs       View\n\nReview 44:\nBavaro Princess was Great       Gorgeous Grounds\n\nReview 45:\nMixed review       pool\n\nReview 46:\nTerrible Service, inconsiderate staff If you have never been in a 5 star all-inclusive resort before, you may think that there is nothing wrong with this place. However it is the worst place I have been to and I have seen a lot. Although resort grounds are absolutely spectacular, staff is rude and absolutely indifferent to you and you will have to scream and argue to get anything done. Room service is dysfunctional and we got bed sheets changed only once in 7 days. Food is horrible and everyone in our group got sick. Management refuses to do anything to help you and is a cause of all problems. I only described some of my bad experiences in Bavaro Princess and you can contact me to find out more. There much better places to go. Stay away from that place.\n\nReview 47:\nBed Bugs Bite This was a wonderful holiday for the children, but Mom and Dad suffered externally and internaly. Obviously the cotts brought in for the kids did not have an infestation, but our bed, room 778 left welts on our shoulders and my husbands neck. This was a platinum room but was not anything special. The realization of the bed bugs upon our return and a review of the welts, left us sick to our stomachs.The food was great for the kids, but as adult travellers we were disapointed by the a la carte resturants. It basically was cafetria food, served on a plate, no different, no better than what you got at the buffet. The only exception was at the Licey where you had to pay $30 US per person extra. The most infuriating issue was the lack of enforcement of towel policy. People would put their towels to secure cabana's/beech spots the night before. It was impossible to ever get a sun protection if you were honest or followed the rules.\n\nReview 48:\nLoved the Resort, was Amazing ! Enjoying the beautiful beach !! !\n\nReview 49:\nDo your homework before you book at the Bavaro Princess If you don\u9225\u6a9b care about cockroaches, mosquitoes, and floods in your suite, then the Bavaro Princes is your destination. If you don\u9225\u6a9b care about customer service and fighting your way to get something to eat or find a spot around the swimming pool, then the Bavaro Princes is your destination.I belive long time ago this resort used to be 5 stars, but through time, they lost at least 1.5 to 2 starts. I strongly believe this resort should be rated at 3.5 stars.On a positive note, the beach was fantastic and the food was okay\u9225?/p>\n\nReview 50:\nFantastic and Beautiful!!!! Wedding gazebo\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 19242, "query_start_index": 19244, "query_end_index": 19244, "truncation_seperator": "... 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{"id": "2515174", "pid": "2515174", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe had a Deluxe View Corner King in the tower. Beautiful room. Very clean, very modern. Love the light in the bath/shower. Amazing city views looking north and west. Wonderful location, as all the shopping/restaurants/theaters are seemingly only a block from hotel. Would stay there again in a heartbeat!\n\nReview 2:\nOf all the hotels i stay in, in the USA this is one of the best!!!! The rooms have been refurbished and are lovly. Welcoming shades of yellow. Huge big beds with lots of pillows and a sumptious duvet. Dispite it's size the staff are welcoming,charming and very poite. The lobby busy but a good space to see friends or drink coffee and people watch.\n\nReview 3:\nWe enjoyed the lovely big room which had almost no street noise, however, our room had a door to an adjoining room with a 2-3 inch gap under it. Our neighbors for two nights seemed to be having a major party,starting at 2:00 AM. The first night, we did not call security, as things quieted down after 1/2 hour. The second night we called security,which led to toning down of the noise for 20 minutes, but had to call again before people who were obviously totally drunk(or worse) left. The hotel stole our thunder the next morning by calling us to say that $50.00 would be taken off our bill--not really enough to compensate for two nights of disturbed sleep . We wondered whether security was really on top of things. Breakfast was a problem as there seemed to be many tours using the one facility, which had a long waiting time. The hostess told us that the restaurant was not owned by the hotel. We did have a lovely, peaceful breakfast around the corner at the Hilton.\n\nReview 4:\nThe valets just stand around and stare at you instead of getting your keys or asking if you need help. The hotel charged 40 dollars of food to my room when i never got rom service and they charged 3 movies instead of 2. Since they said they couldnt do anything they said I had to call accounting.....Why do I need to call when it was not my mistake! !\n\nReview 5:\nThe hotel is just next to the Washington State Convention center and is perfectly located. The rooms were reasonably comfortable and clean. The only disappointment is that even though they charged us for any packages they received on our behalf they neither delivered it to our room nor notified us that the package has arrived. We had to check with the concierge and collect the package from him after we tracked the package online.\n\nReview 6:\nSometimes, extremely large conference hotels can be soulless and impersonal. I found, though, that the staff here offered a warm welcome, making me feel as much at home as could be expected in such a swarming venue. The room was comfortable, and good views are available from the higher floors, either towards the mountains or towards the waterfront. Excellent choice of tea and coffee in the room, with the Earl Grey being particularly delicious. Check-in and check-out were accomplished with a minimum wait time. I found the fact that the restrooms on the first floor needed an access code for entry was a nuisance (as people can sometimes be in a hurry! ), but I guess this is thought necessary for security.\n\nReview 7:\nMy husband and i booked a west coast road trip to celebrate our 1st wedding anniversary. We had 6 total stops and thus, stayed in 6 total hotels. This was by far our worst stay. We started out disappointed because they had put us in a double room (two full sized beds). 5 years ago, my husband had a full bed as a bachelor and being tall, his feet hung off the bed. Sharing a full after coming from a King at home was not a pleasant experience. HOWEVER, i do understand that room type is not guaranteed. Had it been a nice bed, i probably wouldn't have been complaining. Listen to the other reviews, the sheets/comforter/pillow cases feel like paper. They actually feel disposable....literally the worst bedding i have ever experienced. Not to mention the sink was cracked, and there was someone else's socks under the bed, so not properly cleaned. Location was good, but we would definitely book elsewhere for our next stay.\n\nReview 8:\nThis place is a dump. The place was old and dirty, more like a 2 star hotel with dirty sheets and carpet. The place is right out of a bad seventies movie, everything about it is old and worn. I would avoid this place and wait till the new tower is build. The location is ok but the hotel like a motel 6 at best.\n\nReview 9:\nlocation is great....but... 1. $40 buck valet service 2. $12 buck internet per night factor these in mind when you see the cheap price. Still pretty cheap, but know this going in. Outside of this...hotel is in a great location...service is really good, but I found it a bit noisy. As well, there are no curtains to close, the sun can shine in rather early in the morning. that didn't matter for waking me up as I kept hearing doors banging in the hallway in the morning. Not my favorite choice for a hotel in Seattle, but it was cheap.\n\nReview 10:\nThe location is perfect . walking distance to almost anywhere in DT . Lobby is impresive and you can get free wifi in Lobby as well . There ar two towers in this hotel pike tower and union tower , one is renovated and the other is not . we stayed at the one that is not renovated , we booked the room through hotwire for a very good price as a 4 star , this tower, for sure, was not a 4 star more 3 ish ! the bath room is dated and small same as the room itself , dated carpet ,no in room safe , no closet ! just a drewer ( shelves without a door !) . the utslef room was spacious and the view was good . parking in the hotel is about 40$ or you can park 2 blocjs away for about $30. !\n\nReview 11:\nWe stayed at the Sheraton after our Alaska cruise. We arrived around 8:30 am expecting to store our luggage until rooms were ready but they were able to check us right in! We stayed in the newly renovated tower and the rooms were beautiful, clean and very spacious. The location is convenient to everything - we walked to Pikes Market and to the monorail for a ride out the Space Needle. I loved everything about this hotel! The help was very friendly and courteous. When my teenagers didn't answer their wake up call security arrived at their room to make sure they were OK. I was glad we stayed here and I will definately stay here again. I almost forgot the best part - the beds were heavenly! After being in a cramped cruise cabin for a week, this hotel was just what we needed to enjoy our extra day in Seattle\n\nReview 12:\nMy grandaughters and i stay at sheraton seattle every year for a few days after christmas- each year the service gets worse and the hotel is more shabby (altho they say it is mostly recently remodeled). For example, when i made reservation i requested refrig for prescriprion drugs- when arrived no refrig-requested again at front desk- still no refrig-when i called service they said it had not been requested and they would bring one to room- waited another hour before it came. also per central reservations there is not charge for a refrig for medicine but they charged me 35 dolars a day for the refrig.\n\nReview 13:\nThis hotel really exceeded my expectations; the value was excellent for a high rise hotel in a major US city. The room was large and well designed. The staff were particularly friendly and accommodating. The valet parking is expensive \u2013 we opted to use a self park garage behind the hotel that is a bit less pricey. There were a few unsavory characters outside of the side entrances of the hotel and on the sidewalk below the main entrance. Some repeatedly ask for money; either ignore them or be prepared with a little extra change in your pocket.\n\nReview 14:\nWe stayed for 4 nights. I used Priceline and bid on a 4 star in downtown for $89 a night and got the Sheraton. Great location. However, our room was stale and felt old. The Concierge was not very friendly. We have 3 kids and went touring and when we came back at 4 p.m., the room had not been cleaned yet. They were not very apologetic. I'm sure there are nicer sections of the hotel...perhpas we stayed in the older version, I'm not sure, but I'm glad I used priceline and didn't pay full price. One more complaint...the pool is on the 35th floo with beautiful views, but there were only 4 chairs. If you want to take your kids swimming, there's never a place to sit because people claim one of the 4 chairs. I mean, come on...nice pool, but 4 chairs? Oh, and to park it's $38 a night or you have to use a public garage 5 minute walk away.\n\nReview 15:\nThis hotel was very nice and accomodating. The front desk and concierge staff were amazing and very insightful. The hotel is very close to everything, easy walking to most essentials. Great coffee shop in the hotel. Room was very spacious, clean and comfortable. The bathroom had a lot of counterspace which is helpful. I would definitely recommend this hotel for anyone.\n\nReview 16:\nWe've stayed here several times when we party in town. Its much safer then driving under influence. Don't be frightened when you walk through the door and there's a huge line for check in. The line goes pretty fast. We weren't in line for longer then 5 minutes. Check in was a breeze. They do give you an option of higher or lower floors. I assumed they would give us a king size bed. But when we arrived it was two doubles. We went back down and requested another room and it was not a problem. The rooms are a decent size. Beds are comfortable and there was a desk and two comfortable lounge chairs. Location is right next door to the Seattle convention center. A 5 block walk to Pike's place market. And a short cab ride $6 dollar cab ride to Belltown and Capital hill. There's always a line of Taxis outside of the hotel. My only complaints: Hearing doors slam shut, parking prices is outrageous, and they only provided 2 bath towels.\n\nReview 17:\nI've stayed here a number of times in the past few years. The location is awesome if you want to shop, drink, eat, watch a movie or attend an event at the Convention Center or the Paramount Theater. The rooms are comfortable and the service from the front desk and the valet parking is great. Internet access is now free (it used to be $12.95 a day! ), but the valet parking is $42 (tax included) a day.\n\nReview 18:\nWe had reserved our room for five days, however we checked out after the first night. Let me first state the good things about this hotel. It has an incredible view of the city and the location can't be beat. These two things were not enough to make us stay in our room which had definitely seen better days. The bed actually sagged in the middle, not terribly, but enough to indicate that it was old and should be replaced. The carpets appeared worn as did everything else. There was a huge cigarette burn mark on the bathroom counter. Hopefully they will renovate when the new tower is finished.\n\nReview 19:\nCentrally located sterile and boaring hotel with bad service.\n\nReview 20:\nI never write reviews of hotels, but wanted to share that while hotel location is great, it lacks in a few other areas. I'll start off saying the lobby is very nice, staff is great, Daily Grill restaurant in hotel is good. Where it lacked was in the cleanliness of the room and other services. Room smelled musty and carpet was dirty. Air conditioner clanked when fan on low and medium. Internet connection (via wireless and ethernet cable) sucked. Attended a conference in hotel, heard loud drilling throughout sessions (renovation of ice/vending areas in progress). Went from Seattle to Chicago where I stayed in at a differnet chain's property and the comparison was vastly better. Shame.\n\nReview 21:\nWe just returned from a three night stay at the Seattle Sheaton and we couldn't have been happier. Thanks to previous postings, I booked our room through Priceline at an incredible $95/night. The parking was expensive at $28/night, but we felt that the cheap room made up for it. I did not have to wait in line at check-in and they gave us a room on the 30th floor with spectacular views of the city. The room was spotless and quiet. My kids loved the pool and it was very clean and never crowded. As a tourist, the location can't be beat. The main doors are on Pike Street and you are only a five block walk to the Pike Street Market. The monorail is two blocks away, and the shopping district is all around you. The construction is still going on in the lobby, but I never heard it or was inpacted by it.\n\nReview 22:\nThe Sheraton Hotel in downtown Seattle has an excellent location and the staff were all very friendly. However, my husband and I were shocked at how thin the walls were at this hotel. We could easily hear our neighbors on both sides of our room. In one room, there was a woman with a very bad cough - totally not her fault but we felt as though we were sharing our room with someone with a bad cold. We could hear her coughing literally all night. On the other side of us, we had a group of people who were in party mode. Finally at 1:30a.m. my husband called the front desk, and they had to send someone up to deal with the situation. We will not choose to stay at the downtown Sheraton again - the next time we decide to take a night off, we will be staying elsewhere. The other disappointing thing is that the hotel charges $44.00 per night for parking. We are completely used to paying for overnight parking but this amount seemed very high to us.\n\nReview 23:\nGot at great rate of $77 on hotwire, upon checking in the clerk says that we booked 2 double beds (we did not as with hotwire there is no choice) and that there were no regular king bed rooms available. But for $20 there is an upgraded king bed room. So the choices at check in were: 2 double beds or an extra $20 for a king bed. I found this a little dishonest and unsavory as the clerk could have gave us the king bed. I think the front desk staff saw the opportunity that we were a couple checking in on a cheap rate and made us choose to capitalize on making the extra $20. other than these check-in shenanigans, the hotel, the room and location were great for the price we paid. Parking was $33 plus parking tax = $41 but i was aware of this and was ok with it. I am a starwood gold and would have liked this stay if the check-in had gone a little better, it was not the $20 that i was concerned with but mainly the principle of the mater that ticked me off.\n\nReview 24:\nCame for a football game, booked many months in advance, they didn't have our room ready when we got there, we waited 2 hours and they made us late for the game! I've had better service at MOTEL 6! DO NOT STAY HERE unless you like being miserable! Plus they charge 11 bucks for wifi! GARBAGE!\n\nReview 25:\nI just got back from Seattle and I thought the Sheraton was just average. The room needed a make over. The carpet was stained in certain spots, the shower head needed to be replaced(you could hurt yourself with that thing) and the A/C didn't work very well. It turns out we were in one of the older rooms. The other tower had the newer updated rooms. The staff however was extremely helpful and nice. The location was awesome(just a few blocks from Pike's Market) and the rooms were very quiet. We really enjoyed the bar in the restaurant on the lower level and the drink prices were reasonable. I would stay here again but I would request a room in the new tower.\n\nReview 26:\nI stayed here for a conference, and had a great time in general. It was located very close to the conference center and all the good restaurants, so was perfect for business. Great service, and no major issues. I would recommend this hotel.\n\nReview 27:\nThe location of this hotel is hard to beat. Great lobby and friendly people working there. Room service lacks big time. It was horrible. Both times I tried it. I travel mostly for business so my time is valuable to me and room service saves time. But not when you cannot get what you want - cooked how you want. One huge plus if you get stuck here is that 1/2 block away is Morton's and 1.5 blocks away is Ruth Chris. The place is outdated and over priced for somewhere needing as much updating as this place does. I travel a lot and I will not be back to this location. I am gold SPG. Diamond with Hilton and Hyatt. Platinum with ICG. For those that know what this means - they will know I spend a lot of time in hotels.\n\nReview 28:\nGreat location in downtown Seattle. We were able to walk all desired attractions and restaurants. Service was good and room was large, modern, and clean.\n\nReview 29:\nI stayed at the Shearaton in downtown seattle. And had my vehicle parked by the valet when we arrived which is pricey at 35 dollars. They were very pushy at hurring and parking the car and when we did trust them with my vehicle it had numerous items STOLEN out of it. When I called the valet to retrive my car the next day I got in to find out they had went trough my middle consule. Took my medication and money. When I told the valet manager about this he told me it was my fault for trusting his employees.And there was nothing he could do about it.\n\nReview 30:\nBe very careful...they will charge you for EVERYTHING!!!! We wanted to get a luggage cart to carry our bags. Nope, only the staff can use them. We shut the outer door to our two rooms and couldn't open it with our key. When we asked about it at the front desk, the snotty desk clerk said that we weren't supposed to close the door. Really? Where was that sign??? It takes FOREVER to get service. When we finally got our bags out of holding, the bell hop HAD to take them to our car. He did not help put them in the car and yet he was ticked off when I didn't tip him. Sorry pal, where I come from...you ONLY get a tip when you provide good service. AWFUL RUDE STAFF!!!!! Get it together Seattle Sheraton! Only redeeming qualities...location and pretty clean rooms. OH AND BY THE WAY...Internet costs $11 per day! Can you say ridiculous??? ?\n\nReview 31:\nWhat a great and fun place for a bachelorette party. We had rented one of the suites for the weekend. The staff was great!! They helped us with all of our requests. The place is beautiful and it's right next to great places to eat and shop.\n\nReview 32:\nI stayed at the Sheraton for three nights at the end of September, sharing a room with my parents as we toured Seattle. While the room rates are good value, be prepared for hefty surcharges for parking and incidentals. The Sheraton is a large hotel, divided into two towers. Having been recently renovated, the public areas of the hotel are attractive and clean, while our guest room was modern, comfortable, but somewhat small. Beds were comfortable and the standard amenities were present. What sets the hotel apart from the other business hotels is the solid fitness center and pool. Located on the top floor, the pool features fantastic views and is large enough to accommodate lap swimming. Likewise, the fitness center itself is over two floors with plenty of cardio and weight equipment and never felt cramped. If you're visiting Seattle for the first time, consider staying here: the location is perfect. Pike Place Market is just a few minutes away, while Capital Hill is just 10-15 minutes away by foot.\n\nReview 33:\nThe hotel has had a major facelift since I was last here. The rooms and hotel are magnificent and the employees are friendly and helpful. Well done Sheriton!\n\nReview 34:\nThe hotel itself is in a great location. Rooms are okay, dirty carpets. The hotel staff as said in previous post is terrible. Rude and inexperienced. Worst experience I have ever had.\n\nReview 35:\nMy husband and I stayed here for a weekend trip to explore downtown Seattle and see the sights. We got a good deal for the location and could walk everywhere we wanted to go. Pike's Market is just a few blocks away, with so many vendors and things to see! If you want to see the Space Needle, just head to the monorail drop-off point two blocks away and save your feet. All of the staff we met at the Sheraton were helpful and friendly, from the lobby to the Club Floor. We walked into that lobby at eleven p.m and the desk clerk was smiling and ready to be of service. The hostess on the Club Floor always had a \"Good Morning\" ready no matter how early or late we wandered in for breakfast. They were very accomodating and knowledgeable. When my husband accidentally left behind his wedding ring (!) in our room on the day we checked out, they were able to find it and mail it to our home address. It just arrived, safe and sound. That's what I call customer service!\n\nReview 36:\nWe stayed at the Sheraton Seattle for 3 nights as part of a conference. We had originally booked 1 night through the conference and when we attempted to add 2 more nights - and receive the conference rate - we were given the runaround by 2 reservations people who couldn't confirm the original reservation but yet assured us the new rooms would be connected to the original room and rate. When we checked in, our room was not ready and we we forced to wait. When we finally checked in, there were dirty dishes in our room. Due to the inept reservations people we dealt with when making our reservations, we were forced to check out and re-check in each day and we were charged a different rate for each night. When we called to try to work something out, the accounting department refused help us. We travel 2 weeks per month on business and usually stay at SPG properties. We had hoped our status would have gotten us better customer service. We are in Seattle every month and we will take our hotel business elsewhere - we will not be staying at this hotel again.\n\nReview 37:\nI am always never disappointed with Sheratons, and liked this one also. The price is good, the rooms are large. For a little extra we got the \"club room\" feature which gives you free internet and breakfast (and happy hour too I think). We did hear a baby crying and my sisters in another room had an enthusiastic couple in the next room (ahem - not us!). But overall we had a great room, easy check in and out, nice towels and bedding, and friendly service.\n\nReview 38:\nCheck-in service pleasant. There was a printer and computer in the lobby for boarding passes which is a convenient touch. Elevators weren't crowded. King size bedroom nice and big. Bed very comfortable. Wake-up call worked. 2/3 blocks from Westlake Centre so convenient location.\n\nReview 39:\nThis hotel is in downtown Seattle - great for shopping - and just 6 blocks from the famous Pike Place Market. I have been going to this hotel for the past few years and it always seems pretty popular. Apart from the location, I guess the reason you'd choose the Sheraton is because of its reputation. It's a well-known brand so there are no nasty surprises. The staff are friendly, the rooms are nicely-decorated and the hotel generally well-maintained. There is free wifi throughout the hotel - other hotels, please take note. There is a good gym and swimming pool on the top floor of the hotel.\n\nReview 40:\nThis hotel is right beside the conference center, and is close to shopping and everything else. The hotel lobby is huge and quite grand. Rooms are very nicely decorated, and the room felt very non-hotel. We stayed here via Priceline and were completely satisfied.\n\nReview 41:\nThe Sheraton Seattle is a great location if you are taking an Alaskan cruise. So much so that a major cruise line has a desk in the lobby! Pike Market Place is an easy walk. Bring back some fruit and a pastry and you have \"breakfast in bed\" the next morning! Coffee pots with good coffee (it is Seattle!!) are in each room. Chihuly decorations are in the lobby, and guest rooms. Public transportation is very near, but you can walk many places.\n\nReview 42:\nI've stayed at the Sheraton Seattle numerous times on business over the last 3 years. I used to really enjoy it, but it has progressively gone down hill in my opinion. Unfortunately,. my last stay will likely be my last, despite the location, which is closest to my office. This last visit the hotel was packed, so there was a huge wait to check in, even late at night, and with my SPG status. The room I received was one of the larger suites, but it was really just a huge waste of space. The layout of the furniture was spartan at best. Most disturbingly, the room reeked of mildew and the linens seemed old and tired, long overdue for replacement. This property is undergoing an expansion, so construction noise was also a problem. After 1 night, the mildew was aggravating my allergies, so i asked to be switched to a different room. The room I was moved to was tiny, cramped and dark, and the view looked out on to a lower rooftop, where at 6 am, a construction crew convened. At $279 a night, I expect more. I won't be staying at this Sheraton again anytime soon.\n\nReview 43:\nWe booked an extended weekend here through Hotwire and received a fabulous room on the 32nd floor overlooking downtown Seattle. Our hotel room was extremly plain for the quality of hotel that this was but the amenities were great: free wi fi, free breakfast, free afternoon appetizers, free workout center, etc. etc. My husband and I are very casual travellers so the bellhop was a bit intimidating when he made it very clear that I could not wheel in my own bags on the luggage rack but after that things were fine. The service was excellent: especially the staff members in the club lounge. They were extremly considerate, courteous and personable and were genuine in their desire to make your stay enjoyable.\n\nReview 44:\nThe hotel overall is clean and in a decent downtown location. Walking distance to most major attractions including The Market. The new wing is a bit nicer than the old wing. Charges for internet access are excessive but free computers are provided in the lobby. One of the most important expectations of a hotel is a good night sleep. I did not have a good night sleep on two different stays. This was attributed to the uncomfortable beds and very uncomfortable pillows. I woke up every morning with a neck ache. I never have this problem at Marriott or Hilton hotels where I usually stay. Until they improve their bedding, I will not be returning to the Sheraton.\n\nReview 45:\nIt was the worse stay we had ever had at a hotel. They were no help to us at all. The concierge had no idea about the sites in the city, how to get there and espically how to get back. After finding a concierge who knew where Fishermans Terminal was she advised taking a cab, which we did. Not knowing that the cabs did not return to that area. We were stuck there for over one hour after calling the hotel for assistance and having them tell use there was nothing they could do. Saw other guests who were also upset.\n\nReview 46:\nnice hotel, great location, good rates, would stay in again\n\nReview 47:\nWe were surprised and disappointed at the condition of our room.We would have asked to be placed in another room if our schedule would have permitted. There were several stains on the carpet and furniture.The bathtub had moldy/dirty caulking,the mattress cover was not fitted and rolled up all night to the point of being very uncomfortable.Our morning paper never arrived.Now for our concerned part.We had booked reservations at Sheraton in Hawaii prior to this experience.Now we are having second thoughts of making this trip to just discover a repeat performance of disappointment.Thankyou for the opportunity to review and we hope this message will help you do what is necessary to avoid anymore of the same.Room 513,9/29/07\n\nReview 48:\nMy husband & I visited Seattle for our anniversary and used our Starpoints to stay at the Sheraton. We were able to check in immediately and were given the option for a higher floor for a partial view of the Sound (which we took). The room was very spacious! We were in the older tower, so the decor could use a bit of updating, but I have zero complaints about the property. The location was superb - made an excellent base for exploring the city. We used the updated fitness center a couple of times to work off all the great Seattle food. We also found the boarding pass station in the lobby to be very helpful. If you're visiting Seattle, you can't really go wrong with the Sheraton.\n\nReview 49:\nI do not have to write too much about the Sheraton Seattle because all that is pictured and described on its web site is absolutely accurate. It is an excellent hotel with congenial service in a terrific location. Additionally, I can say that it has one of the best fitness centers I\u2019ve ever encountered in a hotel, with plenty of single purpose weight machines, a stepping board and sufficient floor space, in addition to the usual cardio, etc.\n\nReview 50:\nGreat location and staff, room was cleaned every day. The only draw backs I found were the room doors closed very loudly and you must be a SPG platinum member to access the club lounge. I'm a gold member and I didn't even rate a free continental breakfast.......I'm going to select the yes for recommendation, but only for platinum members.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29329, "query_start_index": 29331, "query_end_index": 29331, "truncation_seperator": "... 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{"id": "258705", "pid": "258705", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was a beautiful hotel & the service was excellent. Well located with the \"T\" @ our door step & walking distance from many attractions. I would stay here again in a heart beat!\n\nReview 2:\nVery nice hotel with friendly staff. Loved every bit of it until we came back late one night. There's a lounge with the same entrance as the hotel and suddenly the staff get very pompous and rude. It's one thing to be rude to people entering the lounge but not people who are staying at the hotel. This was a huge disappointment and they ought to do something about it. The lounge is also nothing to write home about. Overall- too pompous and full of themselves, a right shame!\n\nReview 3:\nTheir cancellation policy is not practial for the business traveler. If you do not cancel by noon the day before your arrival, they will charge the full amount for your room. Due to business deadlines and meeting cancellations, plans can change abruptly. I have stayed there many times but may need to change to a hotel with the usual cancellation policy of before 6pm the day of arrival.\n\nReview 4:\nMy husband and I spent a wonderful weekend there. The room and bathroom were spacious and very well appointed. The bed was very comfortable and the linens lovely. There was quite a bit of noise going on at the street level the night we arrived but we didn't hear any of it in the room. The staff was friendly and very efficient with the exception of one young woman at the front desk. She was very sweet but completely incompetent and as a result we waited in our room for our car for 40 minutes when it had been pulled up within 5 minutes. There were a couple of other mishaps involving the same girl. It is within easy walking distance of the Newberry Street shops and restaurants.\n\nReview 5:\nAlright hotel - too expensive and lacks character. Also, in a dissapointing location. Kenmore Square is not what I would consider an ideal location. No, you could not stay at a better place so close to Fenway Park, but Boston has more to offer than just the baseball. I used the subway on a regular basis to bring me towards downtown area. Next time I will stay somewhere closer to the action so I can walk more and take public transit less.\n\nReview 6:\nWhat a first class expierence! Everything about our visit was excepional. The elegant decor throughout, we were upgraded to a junior suite on the 5th floor over looking the famous Citgo sign. The room amenities were elegant including towels, sheets, \"fresh\" toiletries products and a comfortable sitting area with desk and 2 tvs. Staff also first class, from the doormen to the desk and bellstaff, all were equally professional and attentive. We had a elegant cocktail at The Hawthorne and a yummy breakfast in Eastern Standard. Will look forward to our next visit!\n\nReview 7:\nMy husband and I both work in hotels in the Boston area and were pleasantly surprised by the level of service and the ambiance of the Hotel Commonwealth! We had a couple of noise issues that were IMMEDIATELY resolved upon calling the front desk; Ryan also apologized and offered us complimentary breakfast at Eastern Standard (great restaurant located in the same building) and gave us a later checkout time so we could sleep in a little longer! This was definitely a very generous way to make up for the disturbance. We live in Cambridge (about 10 minutes from the hotel) and are definitely looking forward to staying here again in the future for a night away! The location is great and the rooms are wonderfully spacious, and that's not just by city standards!\n\nReview 8:\nWe have stayed here 3 times. Location is good for us. Hotel is nice. Staff do not neccessarily go out of their way to provide service. This last visit the stool was plugged not just in our room but the whole corridor. Some 24 hours later still slow drains to flush and drain tub...you know the type of tub that fills up some 2-4 inches of water while showering with soap and hairballs before it attempts to slither down the pipes. We called for a plunger one day and it took about 2 hours before they showed up with some 6 foot snake to try and snake the drain. The same night we called for a plunger to just keep in the room as the toilet was a slow process. Nothing like feeling you're back in college with all of the other students in town. Bed was old and soft.\n\nReview 9:\nStayed with 15 customers on a Hockey trip. Rooms were nicely decorated and comfortable. Service was substandard. 2 doormen stood and watched as as patrons struggled with luggage. Check in was slow but checkout was faster\n\nReview 10:\nNice lobby, lovely rooms, good service, great location. We'd stay again.\n\nReview 11:\nThis visit showed the value of Tripadvisor. We chose the hotel on the strength of the rating and reviews. They were accurate in all respects and we really enjoyed the experience of staying there. We upgraded to a wonderful 2 room suite which afforded time to relax. On the 3rd night we were checking guidebooks for places to dine when we noted that the Creek Oyster Bar in the Hotel Commonwealth was actually rated number one by Tripadvisor. 100% deserved with great food, wine and atmosphere. One of the best Oyster Bar experiences anywhere.\n\nReview 12:\nLet me just start by stating that I have stayed in over 15 hotels in Boston, therefore I am a pretty good judge of quality. The hotel is in a great location to see a Red Sox game, but not close to Faneil Hall or the waterfront. The staff was very nice and they have a couple great bar/restaurants connected to the hotel. The room was clean, and large with a separate sitting area and tv. But the bed was horrible!!!! It was so bad that my husband slept on the floor. We complained when we checked out and were told that the next time we stay there they will put a piece of plywood under the mattress... Are you kidding me! How about buying new mattresses, because the one is room 332 felt like it was 50 years old. It's a shame because everything else was good, but when I pay $300 per night I expect a good night sleep.\n\nReview 13:\nNew and excellent in all regards. Rooms were large and beautiful .\n\nReview 14:\nWith a five-minute walk to Fenway Park, this was the perfect place to stay. I travel often for alumni relations work and the accommodations and service were top-notch from the time I pulled my car up for valet to the room service breakfast to check-out. I'll definitely stay there again.\n\nReview 15:\nOur April 30th stay with our married daughters and their families was a homerun memory for our family! The adults and the children thoroughly enjoyed the wonderful accomodations and the luxurious amenities. The cookies and milk with the welcoming baseball-themed gift bags that greeted the 4 children were a thrill. The Sox may have lost the game, but the Keating grandchildren were winners! A sincere thank you to the Commonwealth staff for a wonderful, family experience. You're the best! Looking forward to our next visit, Susan and Tom Keating, Monroe, NJ.\n\nReview 16:\nI do agree that the decorations are a bit bla. However, the location and cleanliness of the hotel more than make up for what it is lacking in interior design. The bed is also extremely comfortable and the L'Occitane amenities are a magnificent touch. I have been known as a very picky traveler and I would recommend the Commonwealth to anyone. This hotel is spotless! !\n\nReview 17:\nI chose the hotel based on the raving reviews, but I must say, it did not live up to my standards. Unless in town soley for a game at Fenway, the location is mediocre at best. In the dumpy side of Boston University, the choices of restaurants and nightlife are limited to the Fenway park choices which are all touristy, overpriced and lose their novelty after the first couple of days. Service and rooms at the hotel were fine... nothing bad but nothing memorable. Next time I visit Boston I will stay somewhere else.\n\nReview 18:\nWe were extremely pleased with the Hotel Commonwealth. The staff were all very kind and very helpful. The room service was quick and the food was delicious from the Eastern Standard Restaurant next door. The room its self couldn't have been better. It was spotless, beautifully decorated and very comfortable. We don't live very far away but we were attending a wedding at the hotel that evening and thought we deserved a nice treat and decided to book a room for the new years eve wedding. I'm so glad we did, what a nice way to start off 2012. We look forward to our next stay.\n\nReview 19:\nWe stayed at hotel commonwealth for one night while in town for a concert. It ended up being perfect in terms of friendly service, the junior suite for an extra small fee was awesome with a big whirlpool tub, and the location was perfect being right by Fenway. We had a great time and would definitely stay here again for a sox game in the future.\n\nReview 20:\nI stay at a hotel almost weekly for business and also on a regular basis for family trips throughout the county. The Commonwealth hotel has to be one of my top 3 picks if not my top pick. The service is unmatchable; the friendly staff is always a pleasure the rooms are beautiful, extremely well kept and comfortable. The best part is that all this never changes. The experience has been the same from my first stay a year ago to my most recent stay last week. The times I have taken my family the staff has given extra attention to my 5 and 7 year old by remembering their names throughout the stay. I could go on and on but you need to go experience this one of a kind hotel yourself!\n\nReview 21:\nI love staying here on business trips. The rooms are very nice, clean and new. The staff is attentive and accomadating.\n\nReview 22:\nI had the priviledge of staying at Hotel Commonwealth with my sister while celebrating my 30th birthday and I can't say enough good things about this place. We stayed in the baseball suite, and even though we're not baseball fans, we were stunned at how beautiful the room was. The staff was so nice and Samuel (the best concierge ever!) found out it was my birthday and went above and beyond to make the day special for me. I can't wait to stay there again! !\n\nReview 23:\nWe had an amazing visit to the Hotel Commonwealth this past weekend. From minute one we were wowed by the impressive Samuel Famuyide. When he politely inquired what brought us to Boston, my daughter replied that we were celebrating my birthday. Settling into our lovely room and planning our day, we were surprised by a knock at the door. We were given a bottle a Prosecco and yummy chocolate truffles accompanied by a sweet note from Mr. Famuyide. It doesn't end there. At dinner off-site, I was given a mini-dessert with a candle once again the result of Mr. Famuyide's intervention. We also loved the restaurant Eastern Standard and ate there twice. Staff and food were both terrific. I would -- no will -- visit this hotel again.\n\nReview 24:\nWhen you visit Boston, stay here! Its a beautiful hotel, and a good price for its value. Plus its a good distance from a lot of things to do. Your treated like royalty here! the rooms are comfy and you get amazing sleep here. You cant get any better in Boston.\n\nReview 25:\nWe loved staying at the Hotel Commonwealth. The only problem (which isn't really a problem) was that we thought parking was included in our fee. We were surprised to learn that it was extra.\n\nReview 26:\nIf you go to Boston, stay here. The service was perfect, the restaurants in the hotel are fun, and the room was on the same scale as a Ritz or Four Seasons. I'll be coming back and will be steering friends to stay at Hotel Commonwealth.\n\nReview 27:\nThis hotel is very comfortable with nice rooms. Adjacent to Fenway Park, within walking distance of BU on one side and the convention/hotel complex on the other side and perhaps 25 minute walk from the Boston Garden down Boylston. A little pricey compared to boutique hotels in other major cities plus no coffee maker in the rooms which are spacious. It's easy to settle in and use the hotel as a work space while visiting Boston. The nearby Dunkin Donuts looks a little seedy but they have very good coffee in the morning. Perhaps the best feature for this hotel is the adjacent oyster bar and seafood restaurant, Island Creek Oyster Bar, which is outstanding with some good wines and first-rate bar drinks.\n\nReview 28:\nI stayed at the Hotel Commonwealth one night. When I left in the morning I forgot my jewelry on the night table. I called back to see if they could get it for me. Apparently the maid had already cleaned the room and guess what... they couldn't find my jewelry. I was dumb-founded by the way they handle it. The maid claimed that we had left our door ajar. Hmmmm... Basically they told me that I should have locked up my jewelry in the future and that was that. I advise no one to stay at this hotel, apparently the customer is never right.\n\nReview 29:\nWe just returned from a 3 night stay at the Hotel Commonwealth and had an excellent time. The rooms are very spacious and immaculate. My 9 year old son loved waking up every morning and opening the drapes and seeing Fenway Park from our 5th floor window. What a view! It is only a 5 minute walk to the Park. If you are planning on going to a Red Sox's game then this is where you want to stay. But it is also very convenient to the rest of Boston with Kenmore Station right outside the front door. The staff was also very efficient and friendly. Thank you, Hotel Commonwealth, for a great first trip to Boston!! !\n\nReview 30:\nThis was a super hotel, spotless and a staff that was beyond helpful. This was a special trip for my son to see the Red Sox and when we got there there was a wonderful basket of red sox goodies which thrilled my son. The evening, and following day the staff asked my son for all the details of the game, the experience and shared the excitement and memory with him like it was the first time they had heard it. Wonderfully convenient for touring to the subway and walking.\n\nReview 31:\nNo complaints about this hotel, but if you're looking for charm, style, uniqueness...you can probably do better in Boston. We booked one of the larger rooms facing Commonwealth St (the most expensive room, which I believed is called a \"commonwealth\" room). This room is great if you're traveling with a child or third friend, as it has a large office space with sleeper couch than can be divided from main bed with a curtain. The good: very quiet and comfortable, outstanding bed and pillows (slept wonderfully), modern comfort, clean, marble bathroom, toilet in separate room from shower, L'Occitaine bath products. The criticism: Not nearly as elegant as the marketing pictures would have you believe. Pseudo elegance, like a Disneyland fascade. Certainly NOT your lovely botique hotel. If you're looking for classic style, you'd probably do better in one of Boston's older hotels. See \"candid\" photos to see the unfortunate decorating choices.\n\nReview 32:\nGreat service, amazing restaurants, and great rooms. It was a perfect experience.\n\nReview 33:\nYou can't ask for anything more from a city hotel. Great location with T stop at the front door. Couldn't ask for better service. Pleasant and accomodating. Rooms were large, airy with wonderful beds. Restaurant is added plus. Late night and breakfast. My only gripe. For the price I am paying for the room $36 per day to store my car is a bit much. You don't even pay that much in Manhattan.\n\nReview 34:\nThis beautiful hotel in Boston has two fantastic restaurants, great service, and all the amenities one could ask for. I loved it! I will definitely return.\n\nReview 35:\nHaving stayed in numerous other Boston hotels and a former resident of the Kenmore area, I was quite pleased to finally try the Hotel Commonwealth. The hotel is located in the heart of Kenmore Square and convenient to all areas of Boston. The Kenmore stop on the Green Line of the \"T\" is built into the hotel. Although not a \"downtown\" or financial district location, the hotel is close to Fenway Park, the Back Bay, Hines Convention Center, Boston University, MIT, Harvard, and Cambridge. Dowtown can be reached in under 10 minutes on the T. As a lifelong Red Sox fan, you could not choose a better view than that of one of the hotel's Fenway rooms. Our room looked straight out into Fenway Park. The rooms are first-class and something that you might expect from one of the superior hotels found downtown. The hotel also provides an evening turn-down service, complete with chocolates before bed. This is truly a first-class hotel and should definetely be considered when choosing the right place to stay in Boston.\n\nReview 36:\nStaff was very polite and helpful, even making dinner reservations for us. The dining experience at Island Creek Oyster Bar was outstanding! The extensive raw bar and unique approach to dining was enjoyable. The entrees were unique and fantastic. We look forward to our next visit.\n\nReview 37:\nLoved the hotel and area. Close to BU Admission Office and Fenway Park. Both areas we were planning to visit while in town. Subway and bus stop right in front of hotel. First day we walked to Boston Commons from hotel. No coffee in the room and room service pricey, but we got coffee near by at McDonalds. Dunkin Donuts, Brueggers and other choices close as well. We ate on the run most mornings, but ended up eating brunch once at Eastern Standard in the hotel. We enjoyed our meal. Rooms are spacious and very nice. Asked for a frig to be put in the room and was there when we arrived. I think you can request a microwave too. Didn't want to be tempted by mini bar. Closet had iron, umbrella and one robe. Bathrooms are modern and large. Water pressure good. No noise from other rooms. Staff was always friendly. Valet parking expensive, but nice to have and guaranteed for the hotel guests. We could actually see our car parked behind hotel in the lot and needed to get sunglasses out of the car once. Didn't need to move it until we left since public transportation is good!\n\nReview 38:\nFabulous hotel in a great area. There are two fantastic restaurants downstairs from the Commonwealth. My only discrepancy would be that there was loud music playing during both nights of my stay until 2:00AM. Aside from that, I would definitely stay there again.\n\nReview 39:\nWe booked this hotel for an overnight stay with our 18 year old son to rest & recover from any jet-lag before staying with friends outside Boston. The hotel is a little old fashioned but very stylish. Check-in was quick & efficient. They had upgraded our room to a junior suite free of charge. The room was clean and well furnished, had a nice bathroom with a bath/shower and WC. Even though we were overlooking Commonwealth Av. the room was quiet. This and a comfy bed meant we had a good nights sleep. Breakfast was good but as usual in a hotel, a bit pricey. Staff were efficient and pleasant to us all. Check-out was quick and hassle-free. One complaint though; no tea or coffee facilities in the room! Other hotels offer this and so should the Commonwealth. Please sort out this minor irritation asap. Otherwise, a nice overnight stay.\n\nReview 40:\nWe make a annual trip to Boston for a Red Sox game, always staying at Hotel Commonwealth. Perfect location to walk to the game. Luxurious accommodations.\n\nReview 41:\nPark your car somewhere else. It is too expensive to park at hotel.\n\nReview 42:\ngreat tour, nice stay clean room nice workout room. when to eat at beer work!!! Parking is extra didnt know til we got there. very nice staff. use the subway it is cheep and pretty clean and easy.\n\nReview 43:\nThere really isn't anything negative to say about this hotel. The staff is friendly, attentive and available. The elevators are fast and quiet. The Linens are high quality. The rooms are spacious and clean. The valet service is fast and friendly. The attention to detail at every step is fantastic. Located on Commonwealth Avenue, you are around the corner from Fenway Park and The House Of Blues - an easy and safe 10 minute walk, tops. A longer, but very feasible and beautiful 25 (or so) minute walk gets you to the Boston Common and the heart of the city. The hotel smells great and everything is in complete order. It is not a budget hotel - you will play more that most chains - but I feel that the rate was very reasonable and worth every penny. We felt very comfortable there and would glady stay there again in a heartbeat.\n\nReview 44:\nExceptionally clean beautiful rooms. Fabulous location-my daughter was attending a college event nearby. Attentive staff. Excellent restaurants. Will be planning all my stays here while my daughter attends college for next 4 years.\n\nReview 45:\nFront Desk staff super professional and friendly. Rooms richly appointed but not overdone. Lobby organized, cozy, and efficient. The two restaurants connected to the hotel could not be more energetic, cool, foodie-friendly, with fresh seafood, creative new-organic style cuisine, and great drink selection. Well managed and worthy of serious loyalty. I visit this property 3x year and really look forward to it! Young, cool, but without the overwhelming the perfect for everyone from 25-65! Important Note: This is THE HOTEL if you are visiting Fenway Park. one block away. No Brainer!\n\nReview 46:\nI found this property to be well appointed with soothing decor and all the right amenities to make my business visit perfect. The service team at this property is what sets itself from the rest. Moreover, the location is second to none as it is quite convenient to get to/from other Boston locations and there are plenty of area restaurants to walk to and Fenway Park is right around the corner. I also made airport transportation service reservations with their concierge and the car service was the best I ever experienced. I will definitely return to this property when I have business in Boston.\n\nReview 47:\nI just came for a stay with my two daughters, to tour colleges in the area. The hotel is lovely, the staff are friendly and extremely helpful. While, it isn't cheap, I've paid more and gotten much less. It is nice when you get what you pay for.\n\nReview 48:\nMy wife and I love this hotel. The rooms are always well kept and large. The staff is always polite, pleasant, and helpful. The two on-site restaurants are lovely, but the hotel staff was willing to make a reservation to a nearby restaurant for. Overall, I would highly recommend Hotel Commonwealth.\n\nReview 49:\nA young, attractive, accomodating staff, well appointed furnishings, 3 bars, 2 restaurants, the Kenmore T stop right outside, Fenway 5 minutes away by foot...what else could one need for a stay in Boston for a game? Also, I screwed up the reservation by booking the wrong weekend and they still honored the quote given! This on a very busy weekend (Giants-Red Sox). We still got the Fenway view, awesome...furtherest away from the elevator....very quiet. The gym is nice: barbells up to 50 lbs., weight machine with multiple exercises, 2 each of elliptical, treadmill and stationary bicycle and 3 TVs. Only complaint is that they are not yet fully non-smoking and the smoke from people's rooms can permeate the hallways. Will definitely come back and stay.\n\nReview 50:\nWas a guest on Oct. 8th and I can not say enough about the class of this organization. Was greeted with a smile and was in my room very quickly. The room was great very luxurious. When I checked in I had mentioned that I was taking my son to the BU Hockey game and then took my son and wife out for dinner. Upon our return there was a tray of fruit and sping water waiting for us with a personalized note. This was very classy and much appreciated. I then took my son to the Hockey game and my wife was able to relax. This whole experience was just great. If you are able to go to the restaurant that is attached you will be pleasantly surprised.. Enjoy we did !! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24150, "query_start_index": 24152, "query_end_index": 24152, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "86%", "inner_docs_start_indices": [176, 368, 857, 1257, 1952, 2405, 2982, 3756, 4533, 4765, 4850, 5405, 6238, 6317, 6617, 7190, 7572, 8102, 8694, 9054, 9753, 9885, 10358, 11104, 11377, 11580, 11829, 12550, 13102, 13728, 14213, 15172, 15266, 15671, 15839, 16869, 17163, 18254, 18529, 19382, 19548, 19628, 19837, 20682, 20926, 21524, 22136, 22393, 22705, 23474]}
{"id": "185330", "pid": "185330", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe had a very good holiday by choosing to ignore the irritating details as the front desk did not care. Food was very good, staff of the resort , bartenders, waiters and chamber maids excellent. Entertainment good as were the programs, example execrise etc. Biggest problem was water, the hotel only gave us one bottle. They said the water was safe but half of our group got sick. Only the ones that used bottled water didn't. What does that tell you? Be clear about the rooms ... we had what was supposed to be superior rooms. My room backed on the lane and on the other resort. I could not use balcony BECAUSE OF NOISE AND SMELL OF OLD GREASE THE WHOLE NINE DAYS. 24 HOURS A DAY. That is not a superior room. Be vigilent and you'll have a good time.\n\nReview 2:\nThis resort is good value for the money. The location, beach and excellent service is a huge plus. I'm not going to repeat what others have said but would like to say that the rooms in the 2000 block are very old and tired looking and were initially a huge disappointment for us. I'm sure that once the rooms are renovated this resort will get better reviews. The staff are great and we always received excellent service throughout our 2 week stay. My only other negative is that the area around the pool is extremely slippery. We never once went to the pool but had to walk through the area from the beach to get to the washrooms or to the pool bar and food area and it was dangerous. There was always a staff member tring to eliminate the water on the tile but it really needs to be coated with a non-slip coating. Otherwise we had a reat holiday\n\nReview 3:\nWe stayed here week of Thanksgivng. 2 kids 14 and 11. 2 adults. Our room was way back -- even though we kept requesting a change. they kept saying \" check back tomorrow\" oh sure. rooms smelled like sewage, air conditioning was 1970;s style, loud and blowing out musty air. we all endeed up coughing after the first night. no light in the room , dark and gross. hard beds, hard pillows. Standing water all over the resort-- people slipping everywhrere. bar would not even give us a glass of ice until exactly 10. am very rude. food ok gets old quickly. lots of people smoking constantly along the beach under the huts.. -- kids loved the beach-- lots of erosion due to the weather-- but they had fun. we endeed up transferring thru Apple -- to Cancun-- it turned out to be great!! We did have to pay more -- but well worth it. Apple should rate this a 2 instead of a 4.\n\nReview 4:\nJust got back last night. Already miss the great weather but won't miss the Wyndham Maya. Older resort and it shows. Amenities were not horrible, but this certainly isn't a 5 star resort. Room was a little beat up, no room service, fridge was not kept well stocked. On the upside all the employees were very nice and the view from our room was amazing. If you're just going for a place to sleep so you can enjoy the nice weather the Wyndham will do. We will spend a little more next time and choose a nicer resort.\n\nReview 5:\nWe had stayed at the Viva Maya 3 years ago and loved it. This trip was horribly disappointing. The food was bland and not nearly as good. The hotel itself is rundown and has constant sewer problems too. At one point they had to trench sewer water away from the resort so they yellow taped a huge section and it was draining in the ocean! YUCK! I loved it beofre and defended it, its not worth it even for the price anymore.\n\nReview 6:\nWe stayed Jan 15-22, 2005. This was our first experience with an all-inclusive resort and were pleasantly surprised. We loved the charm of the resort. With the exception of the front desk, the staff was extremely pleasant and helpful. Rooms were clean. Buffet lacked variety as each day seemed the same. It was difficult to get reservations on-site so need to plan early. Viva Cafe in Playa Del Carmen was superb! I would compare this to a nice Holiday Inn. Our only complaint was it appears we were lied to by the front desk staff. A member of a group received an \"urgent\" message that he had to switch rooms as there was a problem with his roof. We were on the 2nd floor so were confused. He received no other explanation and with only one night left, he had to pack up and move. The next morning the staff was cleaning in preparation of someone checking in!\n\nReview 7:\nWe have visited Viva Maya several times. This spring break we decided to go back and relax. This is a nice hotel that always has some type of activity going on. We did not bring friends and worried a bit if our teenagers, 15 and 18 would have as much fun this time. Well they had fun all right. When we booked our trip, I didn't know Viva had added a trapeze. Now I think my family wants to join the circus. The girls and my husband were flying everyday! I know this sounds crazy, but we will go back because of the trapeze. The people running it were amazing. The hotel itself is wonderful for families. The room is like most rooms at these resorts, nothing fancy, but always clean. The BEACH is what is the best part! The hurricance hit many of these hotels, but they have done a wonderful job of keeping their beach. Also, there are alot of palapas for shade. They added another restaurant and the food at the restaurants was good, but you have to get up early to book a reservation. We will definitely return to VIVA MAYA.\n\nReview 8:\nUnless you intend to be so drunk you don't notice the scunge around you in your room, the lousy food, the delapitated furniture, the chipped & leaking glasses, the scarce and tattered room towels - don't stay here! From the day we arrived, I couldn't wait for the plane to take us home. What a waste of money. The food was so bad, we spent our money to eat on 5th avenue. The management is indifferent and tried the same 'pay for the upgrade' game with 3 other guests we spoke with. There is no upgrade, all the lousy rooms are the 'superior upgrade'. The superior part is walls so thin, you get to hear the drunk next door hurling into the toilet. I wouldn't tell my ex-spouse to stay here - and that is saying something! Go Iberostar - stay away from Wyndham! !\n\nReview 9:\nFirst off I want to say do not believe any bad reviews - this is not the Ritz its the Wyndham Maya in Playa Del Carmen. The resort was always being cleaned - food was good at all of the specialty places and the buffet was also a great option - and the booze was plentiful. The team does an amazing job of keeping everyone involved with the games and activities during the day and puts on great shows at night. The rooms were clean and roomy and the beds were not too hard considering. All in all we had an amazing time here for the price we paid for an all inclusive resort- we have spent twice as much in the past at another resort which was very comparable. We did go to the sister resort the Azteca down the beach to check it out - seemed much much more relaxed so if that\u2019s what you\u2019re looking for there is an option - we wanted a little more lively and the Maya delivered.\n\nReview 10:\nWe stayed at the Viva Maya from Nov. 5 - Nov. 10th. Was a little worried since we have never stayed in a 3* resort but decided to this time because of other reviews read about how awesome the beach was and the proximity to the excursions we planned on doing. We were pleasantly surprised that everything turned out well. We were in the 3000 bldg in the back by the adult pool, it was very nice, the only complaint was that the pillows were very flat but used 2 and it was fine. Food was very good and the buffet had quite a variety to choose from. Had dinner at Don Diego and it was excellent, left us a bottle of tequila on the table which we really enjoyed. Shows in the evening were fun. The beach was beautiful and there were always plenty of palapas and beach loungers. The resort was always super clean and staff very friendly. Enjoyed Xcaret , Xelha, Tulum very much and 5th Ave. Only reqret was not being able to stay longer. We would recommend this resort but would also like to visit others in the area.\n\nReview 11:\nBeing a vacation club member has no perks. We paid for an apartment and got a regular hotel room. Talked to vacation club staff and no help there. Had to wait in line to make reservations for restaurant just like a regular member. Had to still get up early to make sure we got chairs on the beach or pool. Food wasn't that great.\n\nReview 12:\nWe were at this resort for a week and found this resort to be amazing. Our room was in the new building and was large and extremely clean. The cleaning ladies every morning had our room spotless. The other staff on the resort are very friendly. You can't walk by anyone without an \"Hola\". The resort is very well taken care of and the gardens on the grounds are very nice. The beach is probably one of the best in the area. We ate mainly at the terrace restraunt. The food was ok. You were always able to find something to eat but other resorts i have been to the buffets were bigger with a larger selection. I would highly recomend this resort to anyone.\n\nReview 13:\nMy fianc\u00e9 and I we're at the resort for 7 days. During our stay a waiter dropped and broke our camera at dinner. We also requested a wake up call the night before our day trip to Chichen itza for our anniversary. Missed our trip no record of us calling for the wake up call. The General Manager Claudio was Very unprofessional which made it even worst. It was truly unfortunate.\n\nReview 14:\nMy fiance and I stayed at the Viva Maya for 10 miserable days! From the minute we got there we had problems. Check in was completely unorganized and time consuming! It took over an hour! Checking out was just as bad! They tried to charged us for phone calls we did not make! Nobody spoke English, which wouldn't have been a problem if I had not confirmed that it was an English speaking resort. when we finally got our room, it was not what we had reserved. We had to wait another 1/2 for the right room. That was just the beginning for us at the Viva Maya. There were not enough beach chairs on the beach. The hotel staff and restaurant staff were rude and not at all interested in making guests happy. I could go on and on and on but I'll just say DO NOT STAY AT THIS RESORT!!!!! Spend your money somewhere else!\n\nReview 15:\nGreat Staff but Lousy Food. Room location was great. AC did NOT work. AC Unit was exchanged two times & still no cold Air. Got sick of complaining about it. Will never go back again in July.\n\nReview 16:\nRoberto 52,Toronto,Canada I was a bit hesitant to book this hotel after reading many negative reviews.Finaly i decided to book.As soon as we arrived at the resort we were greeted with a nice drink.Checking in was a breese.Our room was ready on arrival.Food at the buffet was plenty and tastefull.We reserved at all three restaurant. The mexican restaurant was fantastic,Portofino was faboluos,the Miramare was a bit under our expectation.The beach is great and there were planty of chairs on the beach.The weather was fantastic for the all week that we were there(Jan,17/24 09). I can,t find anything bad to say about this resort,my only regret is that i stayed there only one week instead of two.I highly recomend this resort for price and value.Great staff also,from front desk to ground keepers.\n\nReview 17:\nRooms were quiet, clean, and well appointed. The hotel is close to Playa Del Carmen and free bikes are available. The hotel has two pools (one for families and a quieter adult pool). Bars, lounges, specialty restaurants, and 24 hour food service was very good. Many scheduled activities and children\u2019s programs all day. Family oriented entertainment at a large outdoor theater every night. The hotel \u201cdisco\u201d is open until 2 AM. All Playa Car hotels have serious beach erosion right now. Not sure if the government plans to rebuild these.\n\nReview 18:\nViva Wyndham Maya, I just returned from this hotel on 2/3/07. Be aware, they no longer have a beach. It washed out to sea while we were there. They are busing guests to a beach. It is a bare 3 star resort. The dinner buffet was awful, little choice and repetitive. The a la carte restaurants are quite good and the snack bar at the pool was better than expected for lunch. It is in a nice location and convenient to town.If you want the a beach vacation and a little luxury, try somewhere else.\n\nReview 19:\nMy husband and I traveled with one of our daughters, age 17. The hotel was clean and comfortable. The staff was attentive, courtesy, friendly and very helpful. The beach was awesome. If you want a little more quiet, just head to one of the sides of the resort. The pool was nice and there is a quiet pool for adults only, which everyone observes the \"quiet\" rule. Nice for reading and napping. The area was very nice, safe and secure. The food was OK, nothing great. The mexican buffet was the best and the Italian restaurant (not big portions though). This turned out to be a great choice, and we were very happy with it.\n\nReview 20:\nI went down for a wedding with a group and was treated like trash, they never let us book into the resturants and when we went over to the Aztec they never let us eat or drink at the sister resort. My room lacked a fridge and they claim to have 24hr food but they don't!! Spend more money and go somewhere else...anywhere else!! !\n\nReview 21:\nHave to agree with other 2 star ratings given to this resort. How this place was rated as a 4 Star must be by the owners. We stayed here between Feb 7 to 21. Everything was average to fair except the bars that had very watered down liqour except the beer which was adequate draft. The amigos were okay except a couple of instances where they were rude to my wife. The shows were fair dancing and poor lip sinking .. I think Ashley Simpson taught them. I love the Playa Del Carmen region and the people. We are definetly going back but not to this report. We did not let the experience of this 3 star (at best) resort ruin our time there. I would recommend people must go to PDC but do NOT stay at this resort.\n\nReview 22:\nI just returned a few days ago from the Viva and had the time of my life there. I personally believe the entertainment staff was the best! They are always trying to get you to participate in fun activities and the nightly shows were so so good. I did go to Coco Bongo one night and I thought their shows compared almost evenly. The food was just ok for me. I thought there would be better guacamole for Mexico.. That was my only complaint. All the staff was so helpful. The rooms were cleaned everyday and the lady even lined up our shoes! The beach is beautiful. I would go back there in a heart beat. I miss everyone!\n\nReview 23:\nThe beach that was in front of the Viva Mayan last April has washed away creating a mad dash for pool chairs at 6:30am. (reserved by putting towels on chairs) The food quantity over quality certainly prevails. One of our party ended up in Hospiten with a stomach infection (wonder where he got that?) delaying our departure. With the hotel booked,we were told to find another hotel on our own...not even an offer to call around to find other accomodations. Thanks to Viva Mayan switchboard operator (phones didn't work in rooms!) who helped find a hotel.\n\nReview 24:\nThis all inclusive resort was very nice. The beach was great!!! The rooms were a lot better then I was expecting. The food could have been better, it's not that the food was bad or anything they just really needed more variety as the lunch and supper items repeat themselves a lot. The night time entertainment was simple but great. The staff were all very sweet. If you go in the rainy season please do not forget an umbrella!!! All in All it was a great resort and i wouldn't hesitate to go back or recommend it to anyone.\n\nReview 25:\nI went with my family and another family with a 13 yr old and a 16 yr old. Both of the kids loved it and want to go back again next year. The staff was so nice and friendly and the came up to use and we talked and the kids loved all the activities and the trapeze. I highly recommend it. We also loved the nightly shows that they had.\n\nReview 26:\nMy \"new\" husband and I got married here on Apr. 27th. We decided after vacationing here last year that it was the perfect location for a low key, non- stressful wedding. I was so right. Marco the wedding planner took care of absolutely everything including taking photos of my ceremony with my personal camera. This was a second marraige for both of us so we didn't want all the hoopla that surrounds weddings. It was just the two of us and it was perfect. I would recommend having a wedding on the beach here with Marco's help to anyone! *our room was kept spotless, we did tip daily and our fridge was restocked along with a new towel animal each day. *the grounds are magnificent. staff working extremely hard to keep it so beautiful *the food at the buffet is ok, but the restaurants located at the resort are great. the mexican is my fav. you di need to make reservations upon your arrival. * the shows are alot of fun and very entertaining. We will be returning for another vacation!\n\nReview 27:\nMy boyfriend me and another couple stayed at the Viva Maya January 15 to the 22nd and we thought the hotel was awesome. We have never been anywhere else so we didn't have many expectations, but the rooms were very clean, they didnt have a fridge or mini bar which we were kinda disappointed with, but no bugs and clean so that made up for it! The walls were thin, but we slept pretty good. The service was very good, everyone is super friendly, especially at the bars! The food was awesome, we ate at 1 a la carte restaurant and the portions were small , but the buffet had everything you could imagine. Potatoes, pork, beef, fish, rice, fresh pasta station, the boy who worked at it when we were there was awesome. The snack bar by the pool was also very good...pizza, nachos, burgers, hot dogs, rice, fries!\n\nReview 28:\nWhat a beautiful resort, great food and fantastic service. The room was gorgeous!!! Great ruins tour for $70 a person from a vendor on the beach! The other tourists were not so friendly, mostly Europeans at the time. But what a fantastic resort and beach. Would return for sure, maybe a bit sooner than April.\n\nReview 29:\nOur family -2 adults, 2 children ( ha-an 18 & 19 yr.old-girls) stayed here June 13-21. We had a great time. Honestly all of us wanted to stay additional days it was so much fun. We have traveled all over the Caribbean, Bahamas and Cancun so we are well traveled as a family. My husband and daughter are scuba divers so their days were usually under the water and myother daughter and I were at the resort. Everything: we tried each of the restaurants all were well worth eating and tasty at every meal, beach activites, pool. location and nightly entertainment, the staff are friendly. The entertainment staff try so hard to keep everyone involved in the activities from the time you were awake until you decide to head to bed. Even on a rainy day(we had one) there was so much to do we were never bored. I also recommend the spa :) What a treat it was! The town of Playa was friendly and clean with the feel you were truly in Mexico. I could go on for awhile but please email me if you have specific questions. This vacation we wil most definitely do again.\n\nReview 30:\nMy hasband and I had the best vacation ever at Viva Maya!!!!!!!! Wonderful resort, beautiful location, great service, the best beaches with an atmosphere of never-ending fun, thanks to the variety of ALL-INCLUSIVE activities!!! As night-time falls, Viva Maya goes into high gear with live musical productions and cabaret shows..... the 1 badroom unit we had wos very clean and cozy.... Everything Was Just Perfect!!!!! Recomend Evrybody Who's Looking For Wonderful Time And Great Memories:)\n\nReview 31:\nJust got back from a week at the Viva Wyndham Maya. My wife, 4 year old daughter and I had a wonderful time. Here is the lowdown: - Location: great. Nice shade, cool breeze from the ocean, lots of beachfront property and nice, clean sand. - Rooms: not so great. The towelbar in our room broke on the first night, the tubs and sinks were not the greatest and overall, the rooms are dark. Liveable and ok, but nothing luxurious. Not a big deal to us because we weren't in our rooms much. - Food: good. The buffet was solid, the restaurants were great but make sure to get there a day before to make your reservations! - Pool/Bar: great. Perfect for families and kids, clean. Bars/lounge were great. Drinks, juices etc. were awesome. - Staff: terrific. Kind, considerate and helpful. Couldn't ask for more. Would we come back? Yes! Loved the location as it was a bit more laid-back and the Caribbean location made this a trip my family loved.\n\nReview 32:\nMy husband and I have traveled to Mexico numerous times, and I think this will be the last. This resort was just ok. Too many kids and the pool was gross. There was no chlorine in the pool and was slimey very early in the day. The beach is really the nicest with a beautiful view. As I said we have been many times and this is the first time either one of us has gotten ill. I was so sick I ended up in the hospital. Staff at the hotel were very nice and quick to respond. Hospital was very clean very efficient and took great care of me. Also you need to know that there is no elevator and we were on the 3rd floor, 54 steps everytime we needed to go to our room. Also no frig in room and no bar.\n\nReview 33:\nmanagement needs to improve quality of it's service all around...if your black american buyer beware especially when foreigners hit the spot...there time share approach pressure driven please run...no need to pay to get things done there do them at home...food really sucks this would deter anyone.\n\nReview 34:\nThis is by far the worst resort in PlayaCar and we have been to Playa del Carmen, Akumal and Tulum on 5 other occasions. I can understand the ocean currents changing and eroding the beach. I can understand this is an older resort. But when you add that with the poor quality of the restaurants/food and the rooms hard bed, loud AC and d\u00e9cor of FEMA Trailer\u2026it just was not worth the money. To top it off, after my daughter became ill after eating a seafood dish from the saut\u00e9 station the buffet, instead of the restaurant picking up the $100US fee from the resort Doctor\u2026.I was told by the Guest Services Dir. \u201cIf you knew it was not good, why did you let your daughter eat it?\u201d In all the travel that I do, I will never stay at any Wyndham property again due to the experience from this one resort. My advice\u2026Pick one of the Riu properties next door.\n\nReview 35:\nAnyone thinking of going to Playa Del Carmen There is no doubt as to its beauty. Breathtaking views, weather, sand, people, I cannot say enough positive about the area other than if I ever win the lottery I would without buy a property in this area! The only bad is that I stayed in a Wyndham property. The company has lowered the upfront costs so they can scam you out of more in the long run and I dont just mean the time share presentations. If you want to do the area and have to stay here because of the cost do yourself a favor and DO NOT EVER GIVE ANYONE OR ANYTHING that is associated with the property YOUR CC#. You will not believe the charges that show up! This does not hold true when in town as it seems the business people are mostly honest and just use standard discretion outside the hotel, but never use it inside the hotel, Wyndham has resorted to major scamming! Stay in the area, but never a Wyndham property!\n\nReview 36:\nA great time! My husband and I took our grown children to the viva maya and had a wonderful time. The rooms were VERY clean, large, and comfortable. The staff could not have been nicer, and we had several interesting conversations with them. (They are very happy to sit with you if you want them to and practice their english.) The beach was great. Yes, there are sandbags, but they are not terrible. The food in the a la carte restaurants was quite good, and well presented. Service was very good. We ate at the Mexican restaurant and the Mediterrannean restaurant at the Maya, and at the Italian and Asian restaurants at the Viva Azteca, a few hotels away. We did not wait in line to make reservations, and were able to get them for the nights we requested. No problems at all. We have all done quite a bit of travelling,and we were looking for a relaxing trip to the beach. This fit the bill perfectly.\n\nReview 37:\nI stayed there because was not expensive, and I regreted I should pay more and have a better experience, I ma very patient, but this hotel has been the worst I have been there. Please avoid both Viva Azteca and Maya, terrible serivece, Restaurant a la carte always occupied, no place, in Viva Maya I had a room with bugs!! yes coming out from the air conditioning, they didn\u00b4t give another room, they wanted to put this toxic solution to kill them and they wanted me and my partner sleep with the smell of the tocix solution ??? are they crazy, poor people at the reception I understan they are only workers and they do not have any idea, special those italians workers in the mexican hotels , please don\u00b4t go there, I still have pictures of the bugs, if you want them I can send them because is better to go to a more expensive place than having a bad experiencie, food normal not the best but ok. Service not good, they don\u00b4t even care!! !\n\nReview 38:\nRated 3 stars but acted like 4 stars. What a beautiful resort, loved the two pools and the view of the ocean from one of the pools. The rooms were just right and very clean and modern.The food was amazing,great entertainment at night, the drinks were fantastic,wonderful service. perfect location to the near-by tours. The only thing that my family and I did not enjoy at this resort was, that we had to say good-bye, but We hope to be back soon.Thanks to the staff of the Viva Wyndham Maya and the great staff and flight with Sunwing.The pictures that were taken of this location was the best. John Jette (Montreal Canada)\n\nReview 39:\nJust got back last night wish I was on the beach! We're a 45 year old couple that are up for Most anything and had a great time at viva maya. This is a 3+ and a very nice one. Meaning rooms are average size, comfy bed, good safe and the best shower I have ever had in a vacation property. Maids did a great job everyday and a couple dollars everyday may have encouraged this. Buffet was good wife liked it better than me but food was tasty. A little bit of a feeding frenzy at times. specialty restaurants were really good we liked the mexican the best. Have a hibiscus margarita for sure. Beach was great never any troubles getting chairs and water was awesome. We did 1 excursion and it was a catamaran to isla mujeres probably best excursion we have ever done. $55 for an all day it was great. Went to Playa del Carmen a couple times and it was fun and safe. All in all great place. We paid $3070 for 2 from Edmonton for 2 weeks. For this range can't beat it! Have fun\n\nReview 40:\nA perfect family resort! The resort is gorgeous and the rooms very nice. Every staff we encountered was friendly and helpful. Excellent activity staff that really went out of their way to engage the kids and their families. I was worried about the food since my elderly parents were with us and always find something to complain about, but they loved it! Viva has a restaurant in playa carmen that you can eat at for $5 perperson. It was great, appetizer pizzas are like a meal! That was nice after a day of shopping to stay and eat downtown. The beach is beautiful only steps away from the tiki bar and pool. You can use boogie boards (the kids loved) and sailboats. Every acitivty can be found on this beach Staff passed out fresh fruit to us on the gorgeous beach! Food was excellent in all restaurants. A piece of advice is to bring a bottle of salad dressing. They only had vinegar and oil and my kids who are big salad eaters wouldnt eat salad with vinegar. At night they set out kettles of hot chocolate and cider which was fabulous! A perfect beach resort!\n\nReview 41:\nI was promised taxi rides from the airport to my hotel and from my hotel back to the airport. Well, Viva Wyndham never showed up. I was stuck at the airport for hours and then promised I would be reimbursed when I got to the hotel. Cost $98 for the taxi. While at the airport , I am being scammed by Taxi \"organizer who gets us pulled over by the Federalies for being in the wrong taxi. I had to pay for my ride from the hotel to the airport and that cost $98. Total of 170 bucks Wannado and Wyndham won't reimburse me for thier mistake. Wannado Vacations and Wyndham have been wasting my time since April both saying it was the others fault. So, be careful what your promised, as they don't keep thier word.\n\nReview 42:\nWe stayed here from march 23 to march 31. This hotel and some good, but it seemed some more bad. The staff has a lot of great activities. The pool area was not too bad. Their tennis there is one of the best tennis establishments i have ever had. They have a tennis pro who gives lessons. Now it is time for the bad parts. You have to wear pants to go to the restaurant. No shorts. When we stayed there they had a reality show, and they kicked us out of the pool area so they could film there. That shows they care more about publicity then their paying costumers. The beach is actually a good thing. It grew back to about double what it was at the start of the vacation. I would recommend to go to Xcaret if you have kids also. It is a nice place. You cant walk the beach.\n\nReview 43:\nFive of us stayed at this hotel. on the 2nd night 2 of our friends were robbed going to their room in the hotel. Two men and a woman jumped them, beat them up and stole their money. the hotel was not helpful at all. Even when they pointed them out the next day in the loby. Their veiw is your word against theirs. Our apple rep. was also not any help. It took 2hrs with the front desk to get moved to a new hotel. Were we finished our vacation.\n\nReview 44:\nI depended on these reviews to make our choice of resort for our yearly family vacation. Thank you to all of you who wrote such wonderful and thorough reviews. We (2 adults/2 kids) stayed at the Viva Maya from June 25-July 1. Our room was simple, but very clean--a big requirement for me! The food and staff were great. We all loved the shows and appreciated so much to watch some of the staff members performing at night. Our favorite shows were Michael Jackson and Holywood Night--the Game Show night was hilarious. If you have children, beware of topless sun bathers. Please take plenty of dollar bills and tip for good service. We tipped our maid and dinner waiters. These people work so hard they deserve it! We can't wait to go back!\n\nReview 45:\nThe beach was the best I've been to. Service was wonderful. My daughter's suitcase was misdirected on Sunwing, but they got it to us by the next day and compensated us so I didn't even have to use my insurance. The representative and hotel staff were very helpful. The food was fine, nothing special but I don't need \"special\". Wonderful coffee in the lobby bar. Being a 10 - 15 min walk to Playa Del Carmen, ensured my teens had lots of oppertunity to shop. Loved it!! !\n\nReview 46:\nThis is an all-inclusive resort. The pool and beach area are really nice and well maintained. The hotel room was big enough, but sparsely furnished. The beds were below average. The room was spotlessly clean. The buffet dining room was mediocre and the lack of variety from day to day became quite boring. The Mexican and Italian restaurants were very, very good. The best thing that this place has going for it is the staff. All of them - everyone - were friendly and hospitable and made every effort to make your stay a most pleasant one.\n\nReview 47:\nWhen we arrived to the Viva Maya it didn't seem so bad. On the way to our room I couldn't believe how run down the whole place was! Not to mention the room - it wasn't clean and the drapes were coming out of the railing! We went to the beach but couldn't sit on the chairs because they were disgusting! The public shower to rinse off sand was full of mold and God knows what else - beware you WILL get fungus!! The food was also horrible! We left after the first night which they would not compensate any of the remaining nights because we bought our vacation in a package deal but we thought it was worth the loss to get out of there - I felt I was in a nightmare!!!!! If you have children this is not a family friendly hotel due to the topless women. I will never stay at a Wyndham hotel again!!!!! !\n\nReview 48:\nafter spending a night in Cancun's Fiesta Americana Aqua hotel, all i can say is that this place was a royal dissapointment. you can tell that the place is not new and the room feels constantly soggy (i felt like i was sleeping on wet sheets all night), the bed is uncomfortable, the food (all-inclusive) is atrocious, the drinks are badly made (if you like good mojitos and margaritas, this is not the place for you) and there are too many loud and obnoxious tourists to make the place relaxing. The beach is also crowded. It was night and day from some really nice places i've stayed in all around Mexico, but i guess you pay for what you get. The staff in charge of activities were nice, but the reception staff...not so much. So, if you're a young spring breaker looking to drink (bad alcohol) and party your way through Playa, you probably won't find this place too bad. If, however, you enjoy the better things in life - exclusivity, exceptional service, a feeling of cleanliness, good food and drinks, then do NOT come here.\n\nReview 49:\nIf you just booked to this resort be ready for a great time! dont listen to the other reviews the resort was extremely beautiful very clean. The beach was breath taking! yea theres a couple sandbags but thier fun u can tan on them lay down thier fun you can jump off them to the water but if they really bother you if you litteraly walk one resort down which will take you 5 sec. the beach doesnt have sandbags. The water is crystal clear EXTREMLY beautiful the food is delicious!!!!!! i loved it all the resturants are GREAT! and take advantage of the trips they have like snorkiling its a 1ce in a lifetime oppurtunity and its wonderful. We went to Tulum and caribean wonders it was amazing. If your going here dont stress anything ull have a great time trust me. These people really dont know wht thier talking about they complain way to much to me this hotel way way beyond my expectations it says its a 3 star but id rate it a 5 star !! !\n\nReview 50:\nMy boyfriend and I had a good time at this hotel! A couple tips though, if you are looking for a beach, they do not have one. It got washed away the third day we were there. They do work on it daily though to try and repair it but it doesn't work. Bring a clock! they do not have one. There are no drawers so be prepared to live out of your suitcase. The check in staff are very rude, but the rest of the staff is nice. They also DO NOT do check in times early. BUT besides these we had so much fun. It was relaxing and VERY nice always VERY clean (which is very important to me). Make sure to try archery its awesome.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35587, "query_start_index": 35589, "query_end_index": 35589, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 939, 1799, 2679, 3205, 3640, 4512, 5550, 6325, 7214, 8240, 8582, 9250, 9641, 10468, 10671, 11482, 12032, 12539, 13174, 13517, 14239, 14871, 15438, 15975, 16322, 17324, 18146, 18468, 19539, 20042, 20994, 21704, 22015, 22880, 23822, 24740, 25694, 26330, 27314, 28391, 29112, 29897, 30354, 31106, 31590, 32143, 32958, 34002, 34958]}
{"id": "155846", "pid": "155846", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis place got a \"moon\" in Lonely Planet and other rave reviews. The review must've been old or the reviewer lucky. Nothing special here: small room, high price. Charged for internet. No view (even on top floor).\n\nReview 2:\nWe arrived at the hotel and were given the option of having a handicapped accessible rooms. Since I have multiple sclerosis and had had a wonderful experience at the Fairmont in Lake Louise I accepted. The room was inferior with an incredibly hard bed and with the noise from a nearby elevator proved to be awful. The hotel did offer to move us to another room but we had unpacked and were too tired to take them up on their offer. the next morning the room had an incredibly terrible smell of asphalt which the hotel explained to us was due to a roof replacement in another building. They get comp us 40% of the dinner bill but $40 with the remaining bill of $300 left us happy in our decision to leave a day early.\n\nReview 3:\nA delightful one night stay as a birthday treat . The service was impressive . The whole atmosphere of the hotel was welcoming and pleasant also v. interesting since the VIFF had just started and lots of interesting' film people 'around . Dining room and dinner were lovely . We did not need ' exras ' and so our bill was exactly as expected . Good location near shops etc.\n\nReview 4:\nStayed in this hotel in 2006... Took this long to organize my feelings for this hotel. Simply... Concierge was useless - directed us to wrong locations two different occasions. View of back ally overlooking half filled dumpster did nothing for my romantic life. Rooms needed sever upgrading. Not sound proofed at all either from hallway or street. Pass on this one - highly overrated. Met Barry Bostwick (Spin City / Rocky Horror) in elevator - that was the only interesting thing about this place\u2026 should have asked him why he chose this place.\n\nReview 5:\nWe booked this after reading reviews here and Amex fine hotels and resorts .Check in went very well ,great staff .The hotel had recommended a 1 bedroom deluxe residence . We went to our room .Talk about tired looking .The room smelt of cigarette smoke .The bathroom is one of the smallest we had ever seen .Everything looked cheap and was no way a 4 star Hotel .The toilet backed up ,The sink faucet handle came off in my hand .The Air conditioner unit is on the deck and is very noisy .The elevators were not working well and I had to walk up to my 10th floor room .The exercise room is good but it is hard to get to equipment as they are so close together .We checked out the following day and moved to the Shangri La .The staff are excellent and understood why we were leaving .They could have charged us a 1 night penalty but they did not .True professionals .\n\nReview 6:\nNice place, everything was just as it should be. We had no complaints, except for the valet parking - they dont advise you what the fee is when they offer it, and you can't see what the per diem is unless you go looking for a small sign posted out front. Wasn't to nice to find an extra 80 bucks tacked on to our bill when we left. If we had known, we would have parked on the street. Hotel is in a good location though, there are pleanty of shops, food stores and pubs nearby, and it's a quick drive to Stanley Park, or a nice walk to Granvill Island, which we did.\n\nReview 7:\nI went to Vancouver with my mom and we decided to try a five star hotel in downtown Vancouver (as we always do the four stars). We booked over hotwire and got this hotel. We were excited because the location of it is fabulous, and the staff was very friendly. However, when we got to the room we were very disappointed. The bed was hard as a rock, the TV was old, there was a used bar of soap in the bathroom (ew) and the worst part was there was HAIR ALL OVER THE BATHROOM! It looked like pubic hair, I almost vomited. I've never been so disgusted with a hotel in my life. I was also disappointed that you're pretty much forced into valet parking, and it was $45 for the one night we were there (which we didn't know until until check-out) . I could deal with the extra costs if the hotel wasn't completely disgusting, but it was just another upset.\n\nReview 8:\nwe stayed at this hotel from July 10 to 13. The first room we were given had defective air conditioning and we made 3 separate requests for service. Only the 3rd person acknowledged that the problem could not be fixed and we were then offered a different room on the upgraded top floor. We arrived at that room only to find it occupied and we were again transfered to a room 1 floor below but not upgraded as promised. In this room we complained that the toilet did not flush properly and the 2 different people who came up said there was no problem. Until, of course our last nite when it flooded the bathroom at midnite. When we complained to the manager on leaving the next morning he promised to investigate and get back to us that evening. He did not. The hallway carpets are dirty and stained. The comforter on our bed was stained. The restaurant was adequate but grossly overpriced even for a hotel.\n\nReview 9:\nI got a room from Hotwire for supposedly a five star hotel. We got a really tired...well worse. It could have been some room at a two star motel. Paint was peeling off the wall, the carpet was worn and terrible.\n\nReview 10:\nAfter many weeks of choosing a place to stay in Vancouver I was more than happy with La Grande Residence at Sutton Place Vancouver. I am a fussy traveller and like luxury at affordable prices and this hotel ticked all the boxes. There is a supermarket across the road and the hotel has a great pool, spa and laundry facilities. It was a stones throw away from all the shops, the sraff we fantastic and all couldnt do enough for us. Our room over looked the main road and we were on the 7th floor, we expected some noise but it wasnt that noticeable. The room was great, very big for 2 adults and a 11 year old, he especially loved the big tv in the lounge area. All the staff we very polite and always had a smile what ever the time of day. If I were to ever stay in Vancouver there would be only 1 place I would stay. I would highly reccomend this hotel to everyone.\n\nReview 11:\nCame across an ad for this hotel and stayed for one night after an Alaska cruise. What a pleasant surprise!--very nice and comfortable room, wonderful location; friendly staff; reasonable price. Wish we could have stayed longer.\n\nReview 12:\nWe have had 2 lovely stays here, the most recent in January 2012 and the last one April 2011 when my fiance proposed in our lovely room with help from the concierge. On that occasion we had booked on Hotwire looking for a 5 star hotel and got this one, the second time deliberately found it and booked through Kayak (which ended up being Orbitz I think). The parking is ridiculously expensive. Room service was amazing, we arrived late after a flight and we could't have found better food if we went out and looked for it.\n\nReview 13:\nI stayed here on 30th January. Great location, friendly staff, nice bedroom. A few things that keep it in the realm of 4*. The bathroom was an refit i.e. the bath and plumbing were sub par. Keen to charge $14 for WiFi which seems cheap given the expense of the room. The t.v. was old so a small screen and poor quality image. All in all a good hotel with a few provisos.\n\nReview 14:\nIf you are a business traveller, avoid this place. No free WIFI unless you stay in their costlier rooms. The business centre had a machine to print boarding passes, but was out of order. The computers were only accessible by paying $6.50 for twenty minutes, and then the attached printers would not print. The concierge tolds us that the whole business centre was contacted out and that none of the stuff in it worked, and hadn't for some time. He suggested we ask for our $6.50 at the desk, but they blew us off. Never staying here again.\n\nReview 15:\nWith a similar rating, I expected similar experience as the Fairmont. I was very disappointed; I would rate this hotel at 3.5 stars. Great location if you don't mind the outdated, dirty rooms\n\nReview 16:\nOk hotel however I was really dissappointed to see they have construction going on right in front of the hotel which really took away from the experience...also seemed to be quite a few tour guests who were all over the hotel...if I was coming back to Vancouver for another relaxing trip I would find another place to stay...down by the water is very nice.\n\nReview 17:\nFront desk area is cramped. Staff are snobby and unprofessional (discussing shift cancellations in front of us due to low reservation count). We got up to our room and my boyfriend asked if we were sleeping above a bar because it was so noisy below us. Soundproofing in all directions = fail. When you add to that all the sirens from the fire station sleep was not continuous. Bed was uncomfortable, room was small. The bathroom had the last guests garbage on the floor. We won't be returning.\n\nReview 18:\nWe stayed at The Sutton Place while vacationing in Vancouver and had a lovely time. The hotel gives the feel of a European boutique hotel. The rooms are a bit outdated and small, but we were still quite comfortable. The location of this hotel is ideal - steps to Robson Street, the Waterfront and the Sky Train station if you need it. As others have commented, I was disappointed in the high parking rate and the charge for wi-fi. However, it seems like this is common practice in the area - especially since they are right in the heart of downtown.\n\nReview 19:\nStayed in main part of hotel - service and lobby/bar are all nothing to complain about. Bar is a little dated but has character. Location is excellent. The let down comes when you reach your room. Furnishing is gloomy and needs an update. The king bed was lumpy and you could feel the springs beneath your hand. The TV was small and not even a flat screen. No wireless internet - who uses cables when everyone has PDA's! They wanted $15.00 per day for internet - a 5 star nickle & dimeing for internet. Cross the street to Starbucks for free internet. The hairdryer was like \"my first hairdryer\" a tiny little thing and I've seen better in a motel. It may sound trivial but when you leave your dryer at home because you expect a decent appliance at a 5 star - what a let down! Pool is in another building - awkward to get to. Would NOT stay here again.\n\nReview 20:\nWe booked a 2 room suite on line for one night following a cruise. We arrived at 10am, expecting to check our luggage until actual check-in time. To our delight, we were able to check into our room immediately. The suite was bright and spacious, with the best bed and bedding ever! As first time visitors to Vancouver, we were happy to find the hotel was located right in central downtown. The hop on/off trolley stopped right across the street, so we were able to tour Stanley Park and the city easily. By walking 2 blocks in any direction, we were able to choose between every type of restaurant or store imaginable. I've already told everyone I know how wonderful Vancouver and Sutton Place were!\n\nReview 21:\nStayed here during New Years Eve and Day. The Room is small and the siren from the hospital disrupted our sleep. Called down to housekeeping to get something took forever. We called at night to get some toothbrush and paste sent up. The person who picked up the phone at housekeeping was not professional at all. We had to call again for it. The housekeeping operator probably forgot the request. Overall very disappointing for a hotel with it's past reputation.\n\nReview 22:\nWe were pleased with the location of this Hotel as it is only a 10 minute downhill walk from Canada Place from where the Cruise Ships depart. Our room was clean and comfortable. The Hotel is very close to the main shopping area and across the road we were able to catch the Hop-on Hop-off Trolley Tour.\n\nReview 23:\nWe enjoyed everything about our two nights at the Sutton Place Hotel. It was a perfect location for our cultural activities, theatre, cinema, art gallery and food.\n\nReview 24:\nWent on Expedia's 5 star rating for this Hotel and how all the celebrities stay there so I thought this is a true 5 star Hotel...Wrong... First of all this is not a 5 star..maybe a 3..the beds and the linens were horrific and it was just not up to any type of luxury. The staff is terrific and I highly suggest eating at the gorgeous Gerards Bar.. great drink and food. Why don't hotels get it that you spend 7-8 hours in the bed so step it up, especially if you are calling your hotel a Luxury Collection. Have coffee a couple of blocks away called Cafe Artigiano.. outstanding.. I would stay next time at the Fairmount Hotel down the street..\n\nReview 25:\nWe stayed at the Sutton just this past saturday. It's a beautiful Hotel right in a central location. Minutes to major bus stops. Parking costs are steep, I believe $40.00 per night , so if you are from the Island, take the ferry , pick up the #257 express city bus and it takes you within walking distance to the hotel.The room was clean and wow what a view! We got a special which included a $40.00 hotel voucher which we used in the hotel pub...the best fish and chips ever! A little pricey ($19.00 but so worth it. There is a nice wine shop attached to the hotel with a great selection. Fresh orchids displayed through-out the hotel that were just spectacular. Would for sure stay there again, loved it.\n\nReview 26:\nMy boyfriend and I stayed in the residence tower for a long weekend and we were really happy with the hotel. Our apartment had a seperate living room from the bedroom and it also had a full kitchen which was great. The beds were super comfortable and we had wonderful sleeps. We also really liked the amenities at the hotel-the pool, steam room and spa. The location is excellent!\n\nReview 27:\nI stayed at the Sutton Place hotel in downton Vancover between Boxing Day and New Years. Everything was outstanding and first class. The attention to detail in everything from the turndown service each night with chocolates to the doorman's attentiveness in obtaining a cab for my 4am departure! I would highly recommend this hotel. I'm sure to return.\n\nReview 28:\nLoved the bedding. Got a great sleep. The staff was very helpful. Location is great for just walking around. Very close to the cruise dock and MUCH better priced than the hotels nearer to the cruise dock. Great value for my purposes. Internet is not free and quite high priced. The hotel is right near a hospital and we heard ambulance sirens going by. We only heard them while we were awake and not while we were sleeping.\n\nReview 29:\nWe prebooked the Hotel and arrived early at about 1pm (check in is 3pm) our room was not ready so we went out for lunch and came back at 3pm still not ready, we eventually got into our room at 4pm ( after lining up 3 times in a very long line in a very cramped check in area) our room was clean but very tired, the bathroom door did not close and the bathroom fan did not work which made the bathroom very steamy when you took a shower. If this is a 5 star hotel you have to be joking, I usually stay at the Sheraton Wall Centre and will return there next time that I am in Vancouver\n\nReview 30:\nEverything went well until we got to the room. As we got there late in the evening, we were planning on heading to bed. First problem: no sheets/pillows for the fold out and the added pillows requested with our reservation weren't there either. As we waited for our bedding, my wife decided to shower and found that we only had (1) bath towel - another call to the front desk. Finally ready for bed and, as we like to sleep cold, we turned down the Heat. At 1am, it was still 75 degrees in the room so we opened a window - allowing all the wonderful siren noise (4 different occasions during the night) into the room. 77 degrees when I got up. After 3 trips by maintenance for the Heat, to no avail, and 1 trip to \"fix\" the t.v. remote, we we're ready to go home. Not all was bad (the concierge was great as were the front desk and doorman/valet), but for the price we paid it was very disappointing. They have offered us a free upgrade on our next stay, however.\n\nReview 31:\nI think this hotel needs regroup itself with its employees...I also think it needs to settle that its only a three star hotel not a five star and not even close to a four star. The proximity to the center is very good but that is all it has going for itself. When I saw a bit of mold in my tub, nobody came to take care of it. My sheets were dirty when I arrived had food or something on them, nobody came. I wanted to leave and they did not even care about what i told them about the mold about my sheets..I paid for my room and went to a three star that was like a 6 star..now go figure. I am sure with alot of bad reviews somebody has got to star noticing how sloppy they are getting.. VERY BAD\n\nReview 32:\nThe Sutton place is a great base for visiting Vancouver,the room was comfy and the service was good - the Concierge was extremely helpful and polite, with a brilliant \"can do\" attitude. We were disappointed with the breakfast, we thought it was expensive and limited, we went out to a diner on Hornby st. on the last day - much better value! The pool was disappointing, overrun with kids, very cold, and the spa was out of order!\n\nReview 33:\nStaff and facility were first rate and the location was prime for shops and restaurants.\n\nReview 34:\nMy husband and I decided to take a much needed break from life and spend a night downtown in a nice hotel. We had a hankering for chocolate and noticed that the Sutton Place had a promo on that with a one night stay, they gave us a $50 credit for their restaurant, including their famous Chocolate Buffet (so good!). Check-in was a breeze, everyone was extremely polite and friendly. We got a pleasant surprise when the concierge upgraded us to a delux room on the 19th floor. It was fabulous! The bed was absolutely amazing. Honestly the nicest one I have ever slept in. The worlds fluffiest duvet just added to the cloud-like slumber. Our few was fabulous and the location was perfect. Just off Robson so it was close to the hub-bub but away from the noise. We'll definitely be back for our next date night. Can't wait!\n\nReview 35:\nI stayed here for 3 nights during August Long Weekend. My room was a basic 'sutton room'.. while a bit dated it was very comfortable, and quiet. The pool while a bit of a maze to get to, is very nice.. Staff at this property are very professional and helpful. I know at one time this place was 5 Star, I think it still deserves it's current 4 star rating. The location is wonderful near so many attractions.. I look forward to another stay here in September...\n\nReview 36:\nStayed here two nights in early October, 2011. ...got a deal thru Hotwire. We loved the place, rooms were clean and high quality, jacuzzi and pool were spotless, check in and out were the fastest ever. A wine store is part of the hotel and so is a French bakery... and was it good ! Robson street shopping is less than half a block away. Five blocks on our bikes and we were on the Coal Harbour causeway all the way to Stanley Park. Parking was an issue for us; their valet parking, $40 per day was too expensive for me, as was their $16/day wireless. We parked on the street and had no issues at all. Great hotel and a fantastic location\n\nReview 37:\n6 day stay while husband on business...wonderful cozy room with good toiletries (big point for star rating)----LOVED complimentary use of umbrellas in room! comfy beds! why no free wifi? why spa services (massage and pedi) so blah? why no fridge (just mini bar)? why only ok dinner taste? BUT afternoon tea is best in city! (good food, value and service...i stayed at waterfront hotel in feb when i was back on business and went back to have sutton place tea!) great location to shop and eat nearby (thai, japadog, sutton market, sushi, coffee); desk service not quality for stars rating\n\nReview 38:\nWe stayed here with friends for a weekend. We have visited Vancouver several times, and knew we wanted to be close to the main downtown area restaurants and shops. This hotel is in a prime location with many great restaurants and stores within walking distance. (only half a block away from Robson!) It was in a better location than even the downtown Hyatt! (where we stayed last time) The service from the concierge was amazing and considerate. I've never had hotel staff bend over backwards as they did, in booking restaurant reservations, give passes to clubs, and being so knowledgeable with local restaurants. (and we had very specific criteria) The only thing I could find that wasn't 'perfect' were the beds. The beds were just ok. I understand that everyone has their own preferences with beds, but I think the Hyatt's beds were more comfortable. However, since the service and location were great (and better), I'd rather stay here again.\n\nReview 39:\nWe spent three nights at the Sutton Place for an academic conference and could not be more pleased. The room was spectacular with a view of the harbor and every amenity that we could want. The service was faultless. The only drawback was the incredibly high Canadian taxes. That added at least one-third more to our bill than a comparable hotel in Washington state. In fact, we flew into Seattle and rented a car to drive up to Vancouver since flying into Vancouver was twice the air fare, almost all of it due to taxes. Canada is at risk of killing its tourist income with its taxes.\n\nReview 40:\nThis is a nice hotel, but would not say it is a 5 star. The staff service is excellent, no doubt. However, the amenities of the rooms are mediocre - the bathrooms are quite dated. You also hear noises through the walls (water/pipes/AC). And the windows are quite thin, preventing us from a good night's sleep as you hear all ambulances and cops, honking through the night.\n\nReview 41:\nHad a lovely two day stay here at the Sutton. Our king room was quiet, clean & very welcoming! The duvet that adorned the bed was lovely, not at all the average. The toiletries are Gilchrist & Soames & smell lovely. The staff make you feel at home and always greet you with a smile and a helping hand. I received an email a few days before our arrival welcoming us to the hotel and offering help with making reservations for activities, dining, spas etc.. It's a GREAT place with an AWESOME location. Close to theatres, restaurants, and shopping! A bit of a walk (couple blocks) if you are taking the Canada line in from the airport but definitely doable. Looking forward to more stays at the Sutton!\n\nReview 42:\nI booked this hotel through Wotif.ca, very last minute (after deciding the night before that the Delta was too expensive). We turned up early, and were told we couldn't get the room requested, let alone check in early. That was fair enough, and we were able to leave bags there. On our return we asked if any of the king rooms were now available and were promptly upgraded to a grand suite (from the basic room) by the manager. Now that's service! The room was immaculate, and very impressively furnished. The attention from staff was fantastic, and the room service was delicious and timely. The location was very central to downtown, and the neighbourhood was great. All up I had a fantastic trip to the Sutton Place Hotel. I would definitely recommend this hotel, particularly if you get a good rate.\n\nReview 43:\nWe spent one day in Vancouver before going on a cruise to Alaska, and the Sutton Place was a perfect fit. The hotel is centrally located between Vancouver's West End and Downtown areas, within easy walking distance to both. There are lots of restaurants around, plus the Robson Street upscale shopping area is just a few blocks away. Granville Island and the Canada Place cruise terminal are also within walking distance, but plan on at least 10-15 minutes. The rooms are beautiful, decorated in an Old World European style, and many of the upper floors have great city views. The service was great, and the front desk/concierge staff were friendly and helpful. We would definitely stay at this hotel again next time we're in Vancouver!\n\nReview 44:\nMy husband and I recently stayed at the Sutton Place hotel and couldn't have been more pleased. We arrived early and to our surprise, a room was available and we were able to check in. We had a great room, with a great view of downtown. The hotel staff was wonderful. Everything from Stanley Park to Chinatown is within walking distance, and about two blocks from the famous Robson Street. Also, the hotel is about three blocks from the Canada Line SkyTrain station, which is less than a 30 minute ride to the YVR airport. We highly recommend the hotel for its staff and location.\n\nReview 45:\nMy partner and I were apprehensive on where to stay on our first trip to Vancouver. Would definately suggest to others staying at Sutton Place. So centrally located--you can walk everywhere...shopping ..you over look Robson St. where all the action seems to be..also within in easy walking to West End(Davies St.)--more slanted to the Gay scene BUT a very MILD gay scene--also close to Yaletown-fun and good restaurants..we felt safe and the Hotel is very friendly and has nice amenities...I too agree that the $14.00 a DAY for WiFi or internet use is insane..I complained but they just nodded and said they have heard it before..I just went across street to a Starbucks or Blenz coffee and used theirs for the price of a muffin. That said a very nice Hotel ..Great staff\n\nReview 46:\nOne bderoom suite booked for three nights, great for family of 4 using pull out couch. Full kitchen, two TV's Very clean and very professional staff . good pool and spa. Great location in Vancouver. Will stay again next time in town.\n\nReview 47:\nGreat location combinde with good service! The hotel offers luxury at a nice rate, service is god. Training faccility is quite good, and apparently there is a SPA(not tried).\n\nReview 48:\nI stayed there last year in a 2 bedroom suite (2 bathrooms) with my wife, 2 daughters, and 2 grand-daughters. Was perfect for us - other wise we would have to book two rooms. Also, having a full kitchen was great with little ones. The room itself was very good value - however, if you need internet and parking it really adds up. The valet parking was $35 per night then you have the tips to pick up and drop off your vehicle. The overall service was 100%. For those who say it was not a 5 star I am guessing they didn't pay 5 star rates. Duh! !\n\nReview 49:\nWe stayed here for 5 nights in a grand suite. The rooms were lovely - plenty of room for three of us, beautiful views, very quiet. We had wi-fi and continental breakfast included in our rate - the wi-fi worked flawlessly and the morning pastries were delicious. Service in this hotel is top rate - the concierges helped us with car rental, spa and restaurant reservations. And the location couldn't be better. We were able to walk everywhere downtown. We highly recommend Sutton Place.\n\nReview 50:\nWe enjoyed the stay but were a bit disappointed. The rooms were becoming worn and dated. The lobby area was beautiful and staff extremely helpful. The hotel appeared to cater to the incoming cruise ship customers. The location, however, makes up for any shortcomings.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27619, "query_start_index": 27621, "query_end_index": 27621, "truncation_seperator": "... 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{"id": "282535", "pid": "282535", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nmini bar has 4 pops one water only stocked once per trip, no beach bar, service is only good if you tip lots, most activities are off site $, Hotel has a bad smell, drinks taste like soap, bring your own cups. Toilettes want flush properly very bad water preasure,\n\nReview 2:\nI went to Playa in April and stayed at the Grand Coco Bay Resort. Before we left I read review after review about the area and hotel. I read some things about the place that scared me. Well, my experience was a whole lot different than some of the things I read. It was gorgeous, my room was clean I had a beautiful view of the ocean, and the staff was great. I just wanted to let people know and give it a try. If you want access to the beach anytime you want it, and don't like fighting the crowds this is the resort for you.\n\nReview 3:\nI'm sure you have read other reviews about this property so you will understand my comments. First the good,,, very clean both rooms and grounds, Staff was very pleasant and helpful I had a couple of issues which Guest Services handed quickly. Food was very good on the Buffet and the Italian restaurant, the snack bar was only OK. The drinks were very good they used top shelf liquor and service was good, The beach was impressive 3-4 miles long. Entertainment was OK they tried very hard to interact with the guest but were never pushy.....Security was very good. Now the not so good,,, yes the beds are hard but I like them firm. I had plenty of hot water but some guests on the top level say they had water problems. The food in the buffet was very good but it got cold quickly. The restroom by the pool was bad!! Drink service by the pool and beach was slow so bring your own mug and get it yourself. This property is a very good value, I will return!\n\nReview 4:\nRooms were okay but the bed was hard as a rock. We had no water pressure and hot water to shower with. Had coffee pots in rooms but there was no coffee supplied and if we wanted extra bottled water and to refill the fridge it cost us extra. The swimming pool was very cold. The staff were not friendly at all, and they were not interested in helping you out at all. The buffet was small and had no selection on it, what you seen on it once you seen it on for breakfast, lunch and supper, I am sure that they were just reheating and adding more to it. Two mornings in a row we had asked for baileys with our coffee and were told they didn't have any. We were traveling as a group of 10 and 6 of us got deadly ill from the food and spent 3 days of our holiday in bed.\n\nReview 5:\nMe and my Hubby were absolutly amazed with this resort. We had an Ocean front room which was great. Loved the hammock on the patio and the veiw was gorgeous! The food was great. The drinks were really good, I lived on amorilo sweet and sour's. We never swam in the pool, but it looked very nice. We swam in the ocean the whole time. If you have time I would recommend swimming out to the reef that is behind the boats. We took 3 underwater cameras and got several pictures of colorful fish. 5th Ave is about a 15min walk down the beach or through town. We never felt unsafe walking through town or at the resort. There is security guards that watch the grounds at the resort. We loved this little resort and are scheduling to go back next May.\n\nReview 6:\nWe arranged a destination wedding at grand cocobay and it was horrible. 1. managemen and staff is unprofessional, unreliable, and plain rude. 2. the hotel is not a 4 star hotel, rooms are like a motel. 3. food is horrible, no mexican food, barely any seafood 4. bar is limited to drinks and seem watered down 5. bar tenders are rude and don't care if you need another and you can hardly find them! 6. taxi's try to take advantage of you 7. prices are way to high, they take advantage of you! even the locals say it is the loneliest hotel in playa del carmen, no wonder! They are way better hotels like where our second part of our group stayed wyndham azteca or where we changed our reservation to playa palms hotel don't risk it, we did. just pick another hotel. we had one of the worst experiences ever they just didn't care about there guests, i guess they didn't worry about return business but i will try to let everyone know and prevent a horrible time on there vacation.\n\nReview 7:\nTo say that the staff and management is inadequate would be the understatement of the century. Not only was the resort far below the \"5 star\" ranking I was told it had, but they repeatedly overbook their rooms. After planning a trip for 7 people over 6 months ago, it was to our shock & horror that we were told they didn't have a room, and no one apologized or showed any sign of compassion or remorse. We began to think they were not human beings at all, as they all lacked any emotion. After debating the issue for 5 hours, we were forced to stay at their \"sister location\" at the Reef Playacar, in the hopes of finally starting our vacation. What the reef playacar lacked in \"star ratings,\" it outshone the Reef Coco Beech by far with it's outstanding customer service. My suggestion, as someone who has stayed in Mexico numerous times, stay anywhere but at the Reef Coco Beach. They have \"overbooking and shuttling guests to lesser hotels\" down to a science...and they all are liars. We still haven't gotten a consistent story from any member of the staff as to why we had no rooms!\n\nReview 8:\nNo service at the pool. The inclusive food was ok. The rooms were small. The towels were crispy. The sheets were very old. The pillows were hard. Could not get drinks in our mini bar for 2 days. Then no bottled water. No wash cloths left with towels. The maids woke us up every morning at 8:00. Not Good.\n\nReview 9:\nThis was our honeymoon trip -(all inclusive trip food included) we did not have high expectations but thought this would be a nice hotel not too close to the crowded beaches. Well upon getting there they started the non-stop pounding to listen to their time share sell. We tried to avoid it but were told that they would cancel our reservation, that we would lose all our money (it was paid in full) and we would have no where to stay. Never having been in Mexico before, we went along and spent 6 hours the next day listening. They were nice at first, but when we told them we didnt have the money - they almost shoved us out the back door - and were rude to us thereafter. On another note, food - was terrible, the drinks - so watered down - and to end our week, we both got salminella poisoning - and ended up with fevers, vomiting and diarreah - We will never ever go here again - and may never go back to Mexico after the terrible experiences we had. TRY ANOTHER HOTEL - THIS ONE IS THE PITS.\n\nReview 10:\nI do not know where the previous person stayed but I do not think it was the same place I stayed in June. My wife, I and 4 teenagers stayed at the Reef Coco Beach in June and absolutely loved it. The staff was very nice, the rooms were fine, and the facilities were kept very clean. The buffet was good as were the ala carte restaurants. The snack bar by the pool was excellent. The kids enjoyed the sports bar which is open until 2 AM. The beach is beautiful and we always could find a palapa. The neighborhood outside of the hotel is a working class area. If the walk through the area bothers you then to get to Fifth Avenue simply take a taxi for 3 dollars or walk along the beach for about 15 minutes. Again, the resort was all we expected and we would go there again.\n\nReview 11:\nWe spent 10 days for a wedding....overall the resort was ok, I definitely would not rate it a 5 star, but 3 star. Food was fine, some bartenders were rude, but overall fine. Upon arriving (730pm) we had to wait 2 hours for our room. The rooms were nice, but did not get cleaned till late afternoon. I had to call more than twice to get room service, an iron, or bellboy. When asking questions at the front desk, the morning desk and night desk service gave different answers and prices varied...taxi service, services onsight, etc. 2 of our families attending the wedding (50 families booked rooms there) were sent off to their sister resort the night they arrived because they overbooked. While at the other resort, there was no running water! The bride and groom did not get the ocean view room they requested over a year in advance! Check out is promptly at 12noon and there is a charge of $10 for every hour you are late...even after spending thousands of dollars for a wedding and booking over 50 families! I took my sweet time....would you return?\n\nReview 12:\nThis hotel was very clean. Rooms were great. Some say pillows are square and hard. Well just open the folded end and it is a regular pillow. Not hard to do. Food was good and hot. Itialian night was great. Great things to see and do. Not far from 5th ave. Easy walk. Staff helped out whenever possible. Very polite. Pool was clean daily and warm. Snack bar was just ok but there was a lot to drink. I would recommend this place if you wanted to go sightseeing and shopping with out breaking the bank. These people really try hard to make your stay right.\n\nReview 13:\nWe have just returned home from Reef CoCo Beach having had a wonderful time, accommodation, service and staff were well above average. Cleanliness was exceptional! The food was always fresh and acceptable even if the menu didn't always 'sparkle'.It's a great place for kids and adults alike. Atmosphere is very relaxed, no loutish behaviour here!\n\nReview 14:\nReading some of reviews on this site makes me wonder about the expect ions of some people. We are currently staying at this resort. The whole staff is very friendly, food good and it's very clean. Maybe people should understand how the star rating system works. It's too bad the staff can not rate you as a guest. Some people would have a very low rating. I have stayed at 5 star resorts that do not compare to the service here.\n\nReview 15:\nMe and my finacee stayed here for 6 days and was not impressed at all. The beds were not the most comfortable and the food was just ok. The spa was a joke and the lady there actually hurt my feet and left a decent size red rash on the side of left foot which caused alot of pain!!! The part the got me pretty darn mad was when we realized that housekeeping stole a who bag of souvenirs from us. !!! I couldnt believe it at all !!! I would rate this place as a 2 at the most !!! Its not worth staying here at all !! !\n\nReview 16:\nMy friend and I stayed here April 9th to the 12th. I loved the size of the property. The rooms were clean and a decent size. Everything worked in the room. The food was good at the snack bar and I thought the buffet was better than average. We did not get a chance to try the Italian and Mexican places. I really like the location of this resort. You can walk down the beach to Playa. There were no other hotels right near this one so the beach was not too busy. The boats parked out in the sea gave it a nice marina feel. I would recommend this hotel to families and singles. We really love Luis in the sports bar. He is great! I would return to this property again.\n\nReview 17:\nThis hotel met all of our expectations, and then exceeded them. The food was fantastic, we highly recommend the included room service for breakfast, the buffet lunch, a mid afternoon snack, and then go to dinner in one of the reservation only restaurants. Both the mexican and italian restaurants were way above expectations. The sailboat was a blast, the beach was beautiful, and the pool just right. The swim up bar was a blast. We spent time there just getting to know people from all over the world. Our five night stay was one night short. Some people mention the distance from Playa Del Carmen- silly. It is about a 10 minute walk from the end of 5th ave.(the tourist shop street). The other end is about 2 miles away. Take an evening and shop your way to the end, get a few drinks in the bars along the way, grab a yard at Carlos and Charlies and then catch a $4 taxi back to the hotel. You will always be able to find cheaper tours in town then in the hotel. We reccomend pluto scuba for a diving. They take much smaller groups than the hotel sponsored groups.\n\nReview 18:\nHi I'm 15 years old and went to Playa del Carmen for Spring Break. I had an absolute blast! The place was small, but very VERY nice. The food there was the BEST EVER! My favorite part was playing games with the entertainment and sports staff. they were all nice. when they were practicing for their shows, which were so good, they let me watch them and i played pool with them and they were nice to talk too. everybody was so friendly. i DEFINITLY recommend this place to families because there was so many things to do for families.\n\nReview 19:\nBeautiful! We had a hassle-free stay. Very nice, clean, and roomy room with a great view! Excellent service at the check-in desk. Expect a short wait at the pool bar and snack bar, but nothing to complain about. The beach was beautiful! I went with a friend, and the two of us young single girls felt very safe at the resort. There was always someone on beach watch ever night all night. The food was just fine!\n\nReview 20:\nThe resort is by no means a five star property. There was little to no services there. Rooms smelled like mold. phones did not work - ten they worked for a day and then did not. showers had little to no pressure and little control over hot and cold. Food was not creative and uninteresting and on one night made three of us vomit all night. The boats onthe beach were rude and smelled a lot like deisel. We booked through Sunquest Vacations and they were not at all helpful making our circumstances any better. The beach a few hundred feet away from the resort was beautiful - but the resorts beach was crowded and not fun.\n\nReview 21:\nWe stayed at the Reef Coco Beach the second weekend in March 2004.Good: We loved the service, good food, great activities crew. About a 20 minute walk to Playa del Carmen, either on the beach or side streets. North of you is open beach, little development, yet anyway. Rooms are nice, nothing to fancy.Bad: Views from rooms are average, overlooking courtyard/pool. Need to get up by 7:00 to get a reservation in the 2 nicer restaurants. They have a buffet available and cafe style if you don't get a reservation, but the others are nicer. Just have to get up earlier! Layout of the hotel could be better, the pool/food/drink area is quite seperated from the ocean/beach area. We have liked being able to lay in the pool and see the ocean at other hotels we've stayed in the past (personal preference not a big deal!). Bring your own big glass, good drinks but they have them in 8 oz glasses!Overall: Great hotel. Great location. Would go back!\n\nReview 22:\nWe arrived at the Reef Coco Beach resort with some reservations due to some negative early reviews. WOW, were they wrong! From the moment we were greeted by the hotel staff we received fabulous service. Our room had a spectacular view of both the beach and the pool area. The food was fantastic in both the buffet and the pool snack bar....unfortunately we didn't find the time to take in the a la carte restaurants. Highlights of our resort activities were the scuba lessons in the pool, riding the bicycles to the sister resort in PlayaCar, jetskiing and snorkelling at the reef just off shore. The location of the resort makes this a destination you would not want to miss.....beautiful, undeveloped beach for miles in one direction, yet so close to Playa Del Carmen in the other direction. The international activities staff are energetic and fun!! The entire staff are friendly, helpful and kind, making you feel very welcome. The small size of the resort contributes to a more intimate, relaxed atmosphere. One week is toooo short!! We are already dreaming of our next visit to the Reef Coco Beach:)\n\nReview 23:\nI would definately stay here again next time we go to Playa del Carmen. It was quite comfortable, clean, and walking distance to shops and restaurants on 5th Ave. Staff were friendly, food was just fine, and was very good in the upstairs restaurants. Just don't go expecting 5 star accommodation and service - this is a small, character resort in a beautiful spot.\n\nReview 24:\nWe stayed at the Grand Coco Bay from Feb. 23 to March. 01 2008. We were two adults and two kids (7 and 8). We were with Sunquest...and they offer no support at the hotel. But the resort is superb. The beach is great...and the marina in front of it don't bothered us. The (a la carte restaurant) are very good...we prefered the mexican one. The rooms were clean and done everyday. The pool is clean and the activity staff very friendly. Don't miss the show with Michael Jackson. We recommand this ressort if you want a quiet stay...and it's near the shopping streets.\n\nReview 25:\nA all inclusive vaca should be worry free but the first day I had $400 stolen out of my \"lock box\" in my room after the first five hours ther. After making a complaint we seemed to get the run around and not beeing able to trust anyone we didnt dare leave valuables in the room. It took untill 7 the next afternoon to get out of that dump!\n\nReview 26:\nJust returned and are planning to book for next year. The food was great along with the staff.\n\nReview 27:\nThis place was the worst inclusive hotel ive witnessed. really bad food, the place is in constant construction, the air conditioning didn't work in our room, and management did not care at all. finally i had to cancel the rest of my stay there, and find another hotel in cancun, and management charged me full for everything and were extremely rude. BUYER BEWARE! !\n\nReview 28:\nWe had a great time here. we stayed at one of the six ocean front rooms and we were not on the all-inclusive plan.The other rooms overlooked the pool and all the \"activities\" that were constantly going on. Water polo, disco, that sort of thing. We never ate here, there are many great places to eat nearby. The beach was nice, the boats didn't bother us. We read reviews, we knew what we were getting into-it was great, the room was comfortable, the beach was nice.\n\nReview 29:\nI have read so many reviews (good and bad) on the \u201cGrand Cocoa Bay\u201d and just decided what the heck I will find out for myself. We had a wonderful 7 days with fine weather, good food and great service what more could you ask for. The current staff they have are fantastic we were helped from the time we arrived to the time we left. The resort was clean there were guys cleaning all the time day and night, the gardens were lovely and well maintained. The room was clean the bed a bit hard but everyone has a different preference here! We had no problems with showering water was hot when needed. This resort is so close to the beach and to 5th Ave (shopping) we just loved the location. I do prefer a smaller Resort like this one as you don\u2019t have to walk for miles to get places within the Resort. I loved the Spa it was a great experience with wonderful, professional service. I just hope that this Resort keeps up the great service they have right now! We will be back! J & K\n\nReview 30:\nUpon check-in, we were told the hotel was overbooked and did not have a room for us, but their sister hotel (Reef Playacar) could take us (mind you the Reef Playacar is an inferor property). We refused and called our travel agent, while the travel agent was working on our situation, we did go to the Reef Playacar to look at it and came back because it was not worth the money. When we returned to the Reef Coco Beach we observed other people being checked in and we asked why they had a room and we did not, we never got a reasonable response. Our travel agent finally got us in the Barcelo Maya Resort, we will never again try to stay at the Reef Coco Beach even if it was a free trip. So go at your risk and make sure you have a mobile phone to communicate with your travel agent.\n\nReview 31:\nWe had a great time here, loved it's small family feeling. Within a day or two you will know the staff and they will know you. Very well organized, we were greeted with a glass of champagne upon check in, our bags were whisked away to our room in minutes. The room was super clean and had a beautiful view of the pool area. Because of the small intimate size of the resort you are never more than a few steps away from a bar or restaurant. Pool and beach are seconds away from any room. We loved being only a short stroll away from all the shopping and night life on 5th avenue. Also great beach to walk and swim for miles either way of the hotel. Food was great, service even better! Oh and go to the spa.... it was awesome! !\n\nReview 32:\nI had the same experience as the previous reviewer -- was moved over to Sandos for the first of my 5 night stay. Sure was fun spending my first full day in mexico repacking, waiting for transporation, coming back, waiting to check in, and unpacking. The resort is fine -- not the best food but certainly acceptable -- but the way we were treated by the hotel was NOT acceptable. Called expedia upon returning home, and they called the hotel manager who said I signed the coupon for a free night's stay, so that was compensation enough. It was overall a very demeaning experience.\n\nReview 33:\nA Cute small hotel but far from Grand. Check in was not so smooth we walked in our room and someone was having a shower went back to the front desk and they upgraded us to a room with a different kind of guest (bugs). No remote for the TV and not once our fridge was stocked. No complaints about the service at the Bar or buffet, the beach was beautiful and walking distance to 5th AVE in Playa Del Carmen. I would give this hotel maybe 2.5 but you get what you paid for under $ 800.00\n\nReview 34:\nWe had booked over internet a quite expensive ocean view room (accpted to pay the extra for ocean view! ), but at our arrival the staff wanted to give us a room without any view... at the same price. We declined, but they were not able to offer us any other room accordingly, although the ocupancy was only at 50%. Finally, we had to cancel the reservation and had to take care of the cancellation fee on our own.\n\nReview 35:\nWe travel to Mexico twice a year. The hotel we usually stay at was sold out so we decided to give the Grand Coco Bay a try. We loved this small boutique hotel and will be going back. The service was excellent and the staff, they could not have been nicer. The pool and the beach are all first rate and the entire resort was super clean. Its a nice 10 minute walk from the hotel into the fun town of Playa Del Carmen. Our only complaint was Chinese night in the restaurant was not good. Mexicans do not know how to cook Chinese food, but over all the food quality was good.\n\nReview 36:\nGreat resort to stay in the staff were very friendly with the exception of one or two members of staff. Miguel was excellent in the restaurant he was kind and friendly and you couldnt beat dorisnelly's breakfast. The food was amazing despite reading some harsh reviews. Thanks very much for the memories grand coco bay.\n\nReview 37:\nMy fiance' and just returned from what should have been a week at The Reef. Upon arrival, we were informed the hotel was overbooked and had no room. The front desk stated they had made arrangements for us to spend 2 nights at another hotel ten minutes away which we were assured was also a five star hotel. The hotel were were sent to was at best a three star. When we tried to return to The Reef after two days, I was told they still had no room. After I complained, we were brought back to The Reef and given a room. We were told this is a common problem at this hotel, despite the fact we had confirmed our reservations! To be fair, once we checked in, we were given a nice room, found the service to be good (with the exception of the front desk), the food was very good as was the pool and beach. This was our second trip to Mexico ......... loved the first trip, we were soured by our experience at The Reef.\n\nReview 38:\nThis motel appears to be as classy as it claims on the outside...lay down on the bed expecting comfort WRONG...the pillows and beds were like cement!! Our minibar that was highly advertised consisted of 2 Fantas and 2 Cokes...My husband and I were on our honeymoon and had a horrible experience here. The first night our plane came in, we decided to try out the buffet...BIG MISTAKE!! I'm not a very picky person, especially about food...I couldn't even eat any of it and it was $22 a plate...the snack bar was also horrid. I feel sorry for anybody who buys the all-inclusive (thank god we didn't!) because you are buying really bad food when there is better a few blocks away. Trust me, don't stay at the The Grand Coco Bay, looks are deceiving! !\n\nReview 39:\nAt first my family and i were stunned to hear the news that Grand Cocoa Bay was overbooked and had to send us to another resort (The Riu Lupita). When we arrive there and approached our rooms there were cockroaches. That was the worst of our stay. By noon the next day a van was sent to pick up my family and i and also the many other couples that were sent there unexpectedly from The Riu Lupita. When we arrived and got settled into our rooms on Grand Cocoa Bay we have a woderful time. I will never forget it or the people there; especially the entertainment staff. I have plans to return there this summer and its mainyl because of them.\n\nReview 40:\nGreat resort, recommend to anyone who wants to have a good time. Small,excellent service,clean,close to 5th ave.(10 min walk and safe) Employee's are excellent, went for 1 week and would recommend this resort to anyone that like's the smaller resort . Food, themes, al la cart's, everything was more then I expected.Beautiful place to go, lot's to do, offer great tour's. It's a must!!!!!! Thank you Grand CoCo Bay>\n\nReview 41:\nHello we stayed here week of June 25th, Great place people are very friendly , The staff is great and kid's will have lot;s of fun with the activites and the entertainment by the pool or at the beach, We lost our camera on our last day July 02 please if anybody finds it let me know we only want the pictures you can keep the camera, will come back again.\n\nReview 42:\nWe gave this hotel 1 star only because 0 was not an option. The service was a joke. i.e. We called for a bucket of ice and were told to go get our own ice. The fridge was stocked the first day with 2 bottles of water and 3 soft drinks. It was not restocked. If we wanted any more water or soft drinks we had to pay for them. The only \"room service\" available was a continental breakfast. You could not eat at the restaurant unless you made your reservation by 11 a.m. because they were so full. We had to go into town and pay for our dinner. When we finally did eat in the restaurant, it was about 3/4 empty. The food at the restaurant was ok. The wine was horrible. It you wanted good wine, you had to pay for it. Paying for dinner, water, sodas and good wine, and fetching your own ice, is not \"all inclusive\".\n\nReview 43:\nWe got stuck in the elevator for 10 minutes (and nobody bothered to apologise) The food was TERRIBLE. You have to go to the Italian Restaurant at 7:00 AM to make a reservation for that day only (took us 5 tries before we got in). We had to go down to the pool or beach at 7;00 AM to put our towels on chairs because they would all be gone by 9:00 AM. Their so-called \"whirlpool\" has cold water in it. The pool is too cold to swim in. One guy got hit in the head by a ceiling blade that flew off,while he was in bed.The place is old & falling apart & our room & patio was full of tiny brown bugs. The only good thing was that the place looks very lovely at night the way it is all lit up. But all in all, the worst waste of money we have ever spent\n\nReview 44:\nWhere should I star: Room wan't ready until 4:00 p.m. Then they gave me and my wife (honeymoon) 2 double beds... The food was horroble, and the glasses they used to serve beer SMELLED like soap. COMPLETE DISASTER. DOn't stay there. The workers there were rude and not to concerned about guest well being.\n\nReview 45:\nGreat small resort for a quiet destination. We upgraded to an ocean front suite and are really glad we did.. You step out onto the beach, and the water is maybe 20 steps infront of your porch. They had a deal on that included a sunbed for the week when upgrading. So we really enjoyed that as well. Food was great, snack bar had chicken wings, nachos, and pizza which was all delicious. Bar didn't open till 10am but I can understand. Rooms were clean, facilities were all clean, pool was nice a cool and beach was well maintained. Downside was there was alot of seaweed but that's not the resorts fault. In the waters there was a million boats everywhere which made it hard to swim around. Especially since they were zipping around you while you were trying to snorkel. All in all I would recommend this resort if you get a good deal but definitely don't over pay. We enjoyed ourselves but would probably try a different hotel next time visiting the Mayan.\n\nReview 46:\nMy family and I stayed at the Grand Coco Bay from April 20-27 and it was our first time to Mexico and an all-inclusive trip and we had an amazing time! The staff was friendly and really helpful some even knew us by name. When we left the resort to go on our tours they made sure we were taken care of. The beach and pool was very clean. Food was great and had good selections. The hotel was very clean inside the room and on the grounds. You put a plate down after eating your snack from the snack bar and within minutes it was picked up. The event staff was friendly the shows were funny, My family and I dont speak that much spanish but the staff made it very easy to communicate with them. We also felt very safe and would strangly recommened this hotel to anyone and be willing to come back for another vaction!!!! !\n\nReview 47:\nGood place, wonderful staff. Everybody speaks Spanish, English and some even speak French! Rooms are well kept and comfortable. Walls and doors are thin so expect some noises from time to time (bring ear-plugs). Food is good and the buffet theme change every day. The snack bar is ok for lunch. Drinks are not strong at all so you won't pass-out on the beach. Glasses are not well rinsed at the bar and beer was tasting soap on a regular basis. Bring your mug or request a soft-plastic glass... Beach can be crowded, reserve your spot early and everything will be ok. There is always free spots around the pool. There is shows every nights in the big room near the lobby, some are really impressive. WIFI is 5$ / 24h (for me it worked more than 48h) in the lobby only. 5th Avenue is at 5$ cab ride / 15min (20min walk by day on the beach, not recommended during night). There is plenty of stuff to do there; restaurants, bars, shops, etc.\n\nReview 48:\nStayed at Grand Coco Bay July 4-10 , 2008 .. If you are looking for a 3-4 star hotel , this isnt it .. Place was clean but food was terrible and rooms are small and cramped .. Beach is nothing to write home about either .. Weve stayed at hotels in Cancun before and wanted to try something different .. Coco Bay is really an economy hotel , not near 3-4 star quality in any way shape or form .. Live and learn .. Next time will spend a bit more money and stay with one of the biggees , better ammenities , better service , better rooms , and much better food .. The buffets at this place are terrible , as are the so called \" fine dining\" reataurants , they were a complete joke .. If you are thinking of booking at Coco Bay , please look a bit more and find something better ..\n\nReview 49:\nWe travelled to this hotel in March 2010 since we won it from a contest. I travelled with my husband and 3 month baby and had a great time. The buffet food was great especially the omelettes in the morning. The pool was a bit cold but attached to a bar so everyone was always in it. The beach was awesome and the water was warm. The famous shopping on 5th avenue (think thats what its called) is only a 5-10 minute walk from the hotel. You can get some great deals as well as good food if you want to try something more authentic. The rooms were nice and big and the staff were very friendly. Honestly since I went when my daughter was so small, my main attention was with her so I really didnt notice if anything was bad. If you are open minded about travelling and not overly picky, I would suggest this hotel for other travellers.\n\nReview 50:\nWhen we arrived at the resort we wanted an ocean front room. We were given the room right next to the sports bar and did not sleep at all the first night because of the loud music coming through the thin walls. We asked to move rooms, and we did. On the 3rd day that we were there, I came down sick. We called the doctor, and he ended up charging me $ 250 for bronchitis that ended up turning into pneumonia!! The entertainment staff were obnoxious, and showed off only for each other. The only thing that I can say good about is the food, and the staff in the restaurants. I celebrated a birthday out there, and they made it special by making me a delicious dessert and singing. Also, whenever you ask the front desk staff to speak to a manager, they will not let you. If given a choise, I would only go back to the Reef Coco Beach if it was free.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33614, "query_start_index": 33616, "query_end_index": 33616, "truncation_seperator": "... 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{"id": "258447", "pid": "258447", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was at this hotel for a long perod of time, as I was doing some consulting work for another hotel, that is opening soon, and the h10 is in the proximity. The food is horrible. The staff is incompetent The secruity staffi is incompetent and they treat one like a prisoner. The rooms are horrible. The fixtures are out-dated, if not broken, or missing parts. They serve Corona lite, which is--somehow--worse than Sol, and Sol is horrible as well. The pool would be nice, but is annoying because the activites department is always screaming into the microphone. The pool cafe, or whatever it is called, is disgusting, unless you like 4 hour-old chicken nuggets. Overall, yout get what you pay for. Stay at the Iberostar or Secrets.\n\nReview 2:\nMy husband and I have just returned home from our vacation here. My legs were covered in bites (bed bugs), the food was horrible and the drinks watered down. We were without water for over 24 hours, toilets wouldn't flush, no showers; and there was no compensation for our troubles. I was extremely disappointed and would never recommend anyone visiting this resort. There is no way this is a five star (three at best).\n\nReview 3:\nI was there for new years it was a great experience over all. Great food,rooms were beautiful. Big thanks to Ricardo and Amy from the entertainment crew you guys were great keep up the good work! My only dislike was the music around the pool needs a little update which we expressed before leaving and they started to make changes. I definitely refer anybody to stay there you will have a great time;) thanks again to all staff!!!!! !\n\nReview 4:\nIf your planning to get away for a week, away from the cold and stressful work place, This is where you want to be!!! I was very pleased with the service the moment i stepped into giligens island..haha..The people who greet you will remind you of this!! Buffet Food was ExCellent lot's to choose from!! The bar tenders right down to the house keepers were always very friendly and considerate! The entertainment staff always had activities that were fun and could win you some nice prizes, by the end of my trip i felt like i was leaving my family behind!! Thank-you Gama, George, Toto, Jes, Omar and many more For all the wonderful memories!! See you next year Amigos\n\nReview 5:\nWe had a wonderful week at this resort. Everything was above our expectations. The resort was beautiful and being constantly cleaned. The food at the Italian restauarant was spectacularly good.\n\nReview 6:\nThis was our first all inclusive, and it will probably be our last. Pools were nice, but the spas didn't work. Jack hammers all day long. Entertainment was ridiculous. The specialty resturants were good, but only open every other night. Except for the Japanese resturant, none were air conditioned. Tried to sit outside to eat, and because they had the fountain turned off, it was a breeding place for mosquitos. Very uncomfortable. Electricity was off quite a bit, and of course the air conditioning. Nice coffee shop that was closed for the season. No one cared weather they helped you or not, unless you paid for it. Could not wait to get home! !\n\nReview 7:\nTo sum it all up, the food was just shameful. We spent two weeks here and I wish it was far less. Hotel was pretty and the staff were lovely. Actually the room wasn\u2019t bad either. But PLEASE pay heed to this warning - The food is cold, undercooked and just nasty!! We wish we listened to the reviews before we left\u2026.. once again , THE FOOD IS DISGUSTING \u2013 DON\u2019T VISIT THIS HOTEL, TRY ANOTHER ONE IF YOU LIKE EATING ( i'M NOT TRYING TO BE MEAN TO THE HOTEL - IT JUST IS...\n\nReview 8:\nOcean Maya was a great place to visit. The beach was just steps from the pool. Food was great. The ala cartes were also very good (although I wasn't sure what we were eating at the Japanese restaurant). We were there in March of 2011. The entertainment was just ok. Our room was beautiful. Very clean, and very modern. The staff was great. We talked about drinking Budwiser at home, and they brought us a 6 pack in a bucket right to our patio. The beach was my least favorite although it was okay. It was my boyfriends first time south and I was a little bit disappointed as the water was very rough, it wasn't that beautiful tropical colour that you would expect, and the waves were huge everyday we were there. We went deep sea fishing (which I would recommend to ANYONE), we took a tour on a catamaran (great day trip, however it was VERY rough when we went snorkeling), and we went on an ATV cruise. All were a ton of fun. I would recommend the Ocean Maya\n\nReview 9:\nok ok i was so scared when i had read the reviews on here....but they are totally false. The grounds are STUNNING...just beautiful THe food was AMAZING..usually I cant eat when I go away on vacation..I am so picky, but honestly the food was delicious, every night the buffet had a different theme and I was never disappointed. The entertainment staff was incredible. They were so fun, everyday by the pool there was something funny to do or just watch..they didnt harass you to participate. The guys were hilarious and very nice. The pool is clean and huge, it was really an amazing time, those other reviews are nonsense. We really had an amazing time and I am so happy that we stayed at the Ocean Maya. Oh and the lobby is beautiful ...check in was fast.... I would stay here again in a second.\n\nReview 10:\nWe stayed at the El Mandarin from July 31st til Aug 7th and had a wonderful time. We went with our 3 children, ages 15, 13 & 9. The Animation Staff kept us busy during our entire vacation. Beach Volleyball, Water Aerobics, Bocci, kids program, dance lessons, etc. kept everyone entertained. We thought the beach was beautiful and the water was clean and clear. The food was good, enough variety to keep everyone happy and the drinks were okay. The nightly entertainment was excellent and exceeded our expectations. From the price we paid for this vacation, which was very reasonable, the El Mandarin was pretty much what we expected. We expected a 4 star resort, and that's what it was. The staff was very pleasant and friendly. If you're looking for an affordable vacation with your family at a clean, friendly and fun resort, then I would recommend the El Mandarin.\n\nReview 11:\none thing to say ..... perfect! the people are so nice and really friendly!\n\nReview 12:\nWe were there from jan 4 to the 11. The place was overbooked, the beach is not as bad as some say, just walk past the secret capris and it is fantastic. The food was not good, not tasty, not hot. Not enough bartenders, the drinks are like slush and they don''t pu alcool in... or not much. The a la carte upstairs is not good, the food tastes like if it was microwaved, the staff cleaning around is verry good, the shows at night are mediocre and my two daughters 10 and 12 never saw anyone frome the suppose kids club. If you go there i suggest playa del carmen for a day, and try Tulum and Xel Ha, fantastic with kids. From what i saw the best place to go on the riviera Maya seems to be Playacarr, thath's where we will go next time.\n\nReview 13:\nWe stayed at the El Mandarin from July 13-20. It was our honeymoon, and we spent most of the time in our room or on the toilet. The beach is the WORST I have ever seen, except in Toronto harbour. There was a hidious smell coming from the beach the entire time we were there. We had to wait several hours to check in, and didn't receive our honeymoon champaigne and fruit until two days before we left, and only after I asked about it. The entertainment was ok, they were much more interested in the single women... Front desk, was not helpful or cooperative. Shuttle to Playa del Carmen was always full and then broke down, so there were no more trips. Bartenders were often annoyed when we asked for bottles of water. What few alcoholic drinks we had, they were severly watered down, and draught beer sucked. Nice grounds and the busboy in the restaurant was extremely nice. Servers in a la carte restaurant were rude and often annoyed if you didn't want to eat a course. Upon return I was immediately put on antibiotics for either FOOD POISONING OR ECOLI! BE CAREFUL WITH THIS RESORT!!!!!!!!!!!!! !\n\nReview 14:\nGot back yesterday after spending a week at El Mandarin. The place is spotless. They're always cleaning everything inside and out. We were amazed! We were surprised at how good the food was. The only thing was we would have preferred waiter service to a buffet at dinner other than the one night we ate in the specialty restaurant upstairs. But the array of foods at all meals at the buffet was incredible. The beach and pool areas are great. Don't miss lying in the hammocks, it's very relaxing. I don't think this would be a good honeymoon place but it's great for bringing young children. The staff from the front desk to the maids are always smiling and friendly. I'd certainly go back.\n\nReview 15:\nThis resort has No usable beach. Service at the swim-up bar was lousy, even with tips. If you are on a beach chair on the sand that the ocean never touches, forget about service. Fetch your own drinks. Only beer at this resort is tap. Taps say Corona but the kegs said Modelo. Food was ordinary at best. Italian restaurant was awful. Expected/desired more Mexican Food options. The grounds were beautiful, but did not make up for everything else wrong with this resort. We also didn't get our ocean view rooms. Day 2 they moved us to a room with a stunning view of the grass roof of the Mexican restaurant. Never again.\n\nReview 16:\nThis is going to be short...... Stayed at this hotel Nov 15-21. -bed bugs ( I came back with all kinds of bites on my legs that are still itchy....some puss coming out of them on the second day of my stay) - scary!!!! - only 1 person at reception at check in- by the way you can only check in at 3pm- dosn't help when you get there at 9:30am..... -no beach (concrete wall approx. 6 ft. high before you can get to the beach) -Pool \"very cold\" -had no water for 24 hrs. ( reception was not accomodating at all) -breakfast was last nights dinner, lunch was this morning breakfast, dinner was today's lunch!!!! -room smelled of urine ****just so you don't think that I am being a [-] I am not a picky person...and I know these places are different from what we are use to .....but this was really bad! The Secrets hotel next door looked really nice...... I would not recommend this hotel to anyone!!!! ********3 star at best*******\n\nReview 17:\nMyself, husband & our kids (6 & 4) were there Feb. 2005. The hotel had beautiful grounds. The pool was excellent for our kids (1/2 of the pool was 1 - 4ft deep) it was VERY clean. There are quite a few turtles in a pond by the main hotel. That kept the kids interested......but that's it. We didn't like the food very much, the drinks are watered down. The rooms are ok. The main restaurant buffet style always had shortages in glasses, plates, bowls, juice, some dishes of food, dessert, tables would be full of dirty dishes. It was not pleasant. We did not get a chance to go upstairs to the international restaurant (that apparently was very good, so we heard from other guests) because men had to wear pants & our travel agent did not tell us that. Other guests apparently did not know either. The restaurant at the pool had not a bad lunch but dinner wasn't all that great. All the staff was pretty good. No problems there. I would go back to the Mayan but not to that resort.\n\nReview 18:\nIf you like Butlins in the 1950's, then this is for you. OR On the Shuttle bus from Cancun Airport we dropped other holidaymakers off at other complexes and when we entered the drive to this complex there was murmurings from other passengers to the likes of, \"I am glad we are not booked in here.\" We were shown into a dirty room. We were shown a programme of events that included the closure of three of the four retaurants on site during our stay. We had toi endure eating with dive bombing pidgeons in the snack bar. AND no rooms have coffee or tea making facilities and the tea bar was shut.. So, were checked out within two hours and went elsewhere.\n\nReview 19:\ni had the greatest time, i didn't want to leave. I got brown, swam in the ocean, tried tequila, and saw stuff that i wouldn't see in a million years. I would live there if i could. If you want to find a great hotel, then go to Club El Mandarin.\n\nReview 20:\nStayed here Feb./07 for 2 weeks. Service here was wonderful. Pools are fresh and clean. Pool activities were also very good. 2nd pool had a swim up bar and water jet chairs to lie in. They have great entertainment staff. Food was 4 stars. Rooms were very clean. Water fountain was breath taking. I would go back\n\nReview 21:\nI normally do lot's of research on the hotels we stay at but we had no choice but to come to this hotel because of a wedding party. After seeing some of the reviews, I was quite concerned and with good reason - the bad reviews were all true. The rooms were atrocious, especially the bathrooms which had an permanent awful smell. There was a sewer smell in different spots throughout the resort and it was unbearable in the disco. The food was below average and the nightly entertainment was absolutely laughable. The \"free\" drink selection at the bars is minimal and you have to pay top dollar for all the displayed products. This hotel would be lucky to receive a three star rating!\n\nReview 22:\nTerrible beach (basically wasn't one) and food nasty; the beds are like sleeping on wood. We were told the resort was updated but we didn't see where! Don't waste your time here. If you're looking for beach vacation you will be disappointed.\n\nReview 23:\nI just got back from spending a very long week at El Mandarin and boy was I disappointed. I found that the bathroom in my room was discussing. The bathroom and the entire grounds smelt of rotten garbage. Oh and watch out for the wild crabs, very large roaches and grasshoppers on the compound. Going to diner was a wonder on how many crabs will we encounter in the dark. The food was good, the staff every friendly. The place had it's good points as well as bad. This is a place I would not recommend or return too.\n\nReview 24:\nMy fianc\u00e9 and I have just returned from a 2 week stay at ocean Maya and have nothing but excellent reviews...... First of all a massive thankyou to the animation team for all your hard work and especially to polo who made our holiday!! We miss you already!! These guys work hard from morning to night trying to entertain everyone even when no one wants to join in they keep trying. The shows they perform are a must see cheesy lol but fun :) Now for everything else.....the rooms were comfortable, clean and well maintained. Cleaned daily and restocked. ......there is a good selection of food to choose from unfortunately the Italian burnt down whilst we were there but we managed to eat there before and was fantastic. Special thanks to ingrid for her always smiling face every morning and evening. Overall the ocean Maya is a fantastic resort, beautiful grounds and very friendly staff and we are already looking to come back asap.\n\nReview 25:\ncan you say \"public pool\" yes that what it felt like. found out that the hotel allows day passes to family and friends of the staff. After 9am breakfast was picked over, lunch was packed from the day passes. They would bring in children that could not swim and then they would over power the bars. Our room was nice but unsafe, the shower leaked and was very easy to slip, asking for extra towels to accomindate the overflow was like pulling teeth. stay away, this place has given us a bad mexico experience.\n\nReview 26:\nWas at this hotel from 9/16-24/2011. Had a pool ocean view room it was beautiful. The staff was great from check in to check out, every thing was clean and the grounds were well kept. I have been to Cancun 4 times and this was one of the best. The only bad thing was the mosquitoes, got bite up bad even with bug spray. The resort needs to spray more. This was the first time I used Book-it to book this resort and everything was perfect no problems at all. I would return.\n\nReview 27:\nMy husband and I went to Ocean Maya in March 2011, and had the most wonderful time. The staff were friendly, the a la cartes were very good, and we didn't have a limit to how many times we could eat at any of them. Its true about reserving pool loungers very early in the morning, and both pools were fantastic. The beach was OK, we aren't beach lovers but the staff did work hard at keeping it clean. In fact, the whole resort was immaculate. They work very hard at doing so. This isn't a party resort, though the staff did try hard at entertaining the younger crowd by taking them out on the town, and ensuring they made it back to their hotel safe and sound (this was impressive, as the staff was back to work 1st thing in the morning). I would definately go back to Ocean Maya in a heart beat. Its was truely an amazing vacation, and a trip to be remembered.\n\nReview 28:\nClub El Manderin is awesome. I was worried we'd get a party resort or a very quiet setting. I wanted an 'in between' atmosphere! We definitely got that! The staff were great and we had an awesome time being part of the nightly live shows!!! Great drinks and food and room cleaning staff! We're going again but taking our 3 teenage kids with us! They'll love it. So much to do!\n\nReview 29:\nWe booked our trip last minute and I must say, choosing the Ocean Maya, was the BEST choice we made. Why? The service was EXCEPTIONAL, FRIENDLY, WELCOMING! With four buffet resturants to choose from, we never got board and the food was DELICIOUS! The Ocean View room was BEAUTIFUL, and housekeeping was FANTASTIC. The ENGERY at the poolside and on the beach was SUPERBE! There was music, drinks, dancing, games. And you have to get a message at the Spa, it put me in heaven! We ABSOLUTLY had the most AMAZING first time trip to Mexico. We have already said that we will definilty be going back to the Ocean Maya!!! !\n\nReview 30:\nWe have just returned from a two week stay at the H10 Hacienda Maya. We had a great two week stay with a wonderfull ocean beach front, swimming pools and activities were great. The staff was terrific, so friendly, awesome service and most of all awesome food. Unfortunately the return factor on this resort is rated at a zero due to the overwhelming smell of sewage in the rooms. This odour was highly noticable on returning to our rooms every evening approaching our walk way to our unit. Everyone in unit 37 was majorly nauseated with this odour and it definately made you want to relieve yourself of the great dinner we had just experienced. Our air conditioner did not work with the remote control. They made a few attempts to fix it but we spent the whole 2 weeks climbing on a bench to operate it manually. Our saving grace from the heat and odour was that we had a patio door and a window that could open, so we were able to create a cross breeze. Unfortunately the patio door had no screen neither did the window.\n\nReview 31:\nIf you want to escape and enjoy some Coco Locos or other tropical delights on a palm-tree lined beach this is the place! The staff here are amazing, very warm and hospitable as are the rest of the hotel guests. They have multiple restaurants on the property so that you don't get tired of eating the same type of cuisine each night. They even have an entertainment staff whose wit and friendliness is unmatched by any hotel I've visited in the area. They produce nightly shows and parodies as well as organize trips into downtown Playa to experience the nightlife. The spa is also worth a trip, if you have some time on your hands or would like to get out of the sun for a few hours. It is run incredibly well and I got one of the best massages I've had in a long time! No lie! I will be back!\n\nReview 32:\nOur family stayed from april 19th to the 26th, had a wonderful holiday, the breakfast and lunch were excellent but dinner wasnt so great, met lots of nice people and the hotel staff were very friendly. Beware to take cash if you want to do water sports or any beauty treatments. You cannot charge anything to your room. Our room was very large and perfect for a family of four, we never ran out of hot water and the air conditioner worked fine. Older resort needs some upgrades, the stones around the pool are uneven and you have to be careful with bare feet. Our children loved the angel fish in the ocean and the crabs, and turtles to look at. The gardens are beautiful. We also loved the band that played in the lobby and dancing lessons.\n\nReview 33:\nDo not go here if you are on your honeymoon because you won't get treated that way. We supposedly were put in an upgraded room, but were put in a room by the pool. The room was not nice, there were little bugs around the bathroom sink and mold around the shower. We were not treated nicely by the service staff at the front desk, the bars or the buffet. We had to call the front desk 3 different times to get extra blankets and towels the first night we were there. The \"entertainment staff\" was annoying, they bugged us every day at the pool to do something, we were there to relax not be bothered by these so called \"entertainers\". The only nice thing about this whole trip was the weather!\n\nReview 34:\nWe upgraded to highest level & got nothing!No ameneties, no stocked fridge, no iron,no robe & slippers,no alarm clock and only a sheet on the bed!Had to plead for ocean view that I paid for which turned out to be about a mile from the lobby!No room service, concierge never there.NO BEACH-there's a wall in front of beach chairs. No service at pool or beach. Pool was dirty. Was ignored at the filthy pool bar because they cater to the locals! Italian restaurant charged money for half the menu at an all inclusive! Did not feel safe, in fact, the room safe was not electronic as promised and very flimsy! Only one shuttle into town. Buffet looked like left overs! Staff was rude and not accommodating. We left in 24 hours which was 23 hrs. & 59 minutes too long. Thank God we hooked up with the only other americans who were leaving also! The pictures of this hotel are deceiving and so is Continental Travel Package. They lied about this Ocean Maya & that is fraud. Stay far away!!!!!!!!!!!!!!! !\n\nReview 35:\nMandarin was ok, but needs to update. Older buildings. Lost power two nights we stayed there. Much emphasis on drinking and alcohol. Staff was wonderful- warm and welcoming. Spoke English well. Area beautiful. cabbies, shopkeepers & most locals speak English. Small ants in our bathroom.\n\nReview 36:\nClub El Manderin, Mexico This was hell on earth. If I was offered a free trip to this place, I would run as fast as I could in the other direction. Dirty beach, that not a single person sat on or swam in. We arrived on a Saturday in July, and our air conditioner never worked until Wednesday. No night life at all. They had a disco, that never opened once while we were there. Horrible, discusting food that was recycled from day to day. Small dirty pool. If I could give this resort a \"0\", I would, and that would be to generous!!! Stear clear of this dirt hole!\n\nReview 37:\nWe had planned this getaway for a number of years and were so looking forward to some rest and relaxation in the sun. However, shortly after our arrival we came to find a radio station promotion tour had booked a large chunk of rooms in this resort and proceeded to take over the place. They were loud and boorish \u2014 especially the radio hosts, totally obnoxious and crass \u2014 and their guests didn't behave much better. The resort itself was nothing out of the ordinary and the rooms, food and bars were definitely sub-three star. For our money, we'll look elsewhere and check to see if there's any touring clown troupes staying at our resort next time we head south.\n\nReview 38:\nI really don't like to complain,but the first thing is the language problem,room cleaning was done early when I complained. 1st night was done at 4:30pm,second night got back at 6:00pm and still wasn't done,no shower curtain,couldn't change TV from bed or turn it off. Power outages. bees at the service bar's,no air conditon when eating. Theses are little things but they add up,to may kids for older couples,not for people who have problems walking,long why to restaurant,so if you get a deal I would go but never I mean never pay full price for this place\n\nReview 39:\nwe stayed here for 2 weeks from 26th dec, 2011, rooms are small but adequate with shower only. Food very good in buffet and a la carte very good when you can get in, no reservations required but sometimes too busy to get in. The grounds are immaculate and well maintained. The best thing about this resort are the staff they are wonderful and will always try their best to accomodate you. New Years eve was wonderful, they had an ice bar out in the courtyard and food was amazing, would return here for sure.\n\nReview 40:\nI agree with visitor from Montreal. I was there Jan.7-14th. We had to change rooms due to the horrible sewer smell in the main hotel building. I was not amused at getting up every morning of my vacation just to grab a beach chair before they were gone. Food was ok, a lot of the same thing every day. Although the grounds were beautiful and staff helpful I wouldn't go back.\n\nReview 41:\nI just returned from paradise this week. I have abosolutely no complaints about this resort. The grounds are immaculate not a thing out of place. The weather was perfect the same everyday 28 deg. sun and 25 km winds. The buffett was good some this different everyday so you dont get bored of the food.a La carte's were great the best was the japan , the mexican second and the worst was the italian but still ok. Rooms were great fully reno compleated and very clean. Everyone were very nice and friendly and I would go back in a heartbeat. YOU SHOULD NOT BE DISAPPOINTED WITH THE RESORT!\n\nReview 42:\nWe stayed at the Ocean Maya for 6 days and we've met so many interesting people and made more lifetime friends than we can count. Special thanks to the bartenders Aber and Javier, and the entertainment staff Omar, Polo, Jass, Fernanda, and Ricardo. We love you guys!\n\nReview 43:\nThoroughly enjoyed our stay here. Stayed from Jan 26-Feb 2. Room was super clean. Grounds superb. Pools were cleaned by a guy in scuba gear daily. Corona on tap. Lots of food options, no reservations required for the a la cartes. Italian was good, ate here twice, Mexican was disappointing, we had way better in Playa, Japanese was good, ate here twice too. Entertainment staff were a lot better than I had read on here. No children is a bonus too! Cabs are easy to come by, security the best I have seen. I would highly recommend this resort to anyone. One word of caution, in general during our stay it was not a party resort. Typically a 40+ crowd. Not saying that is bad but if you are looking to.party at all hours of the day, I suggest you go elsewhere.\n\nReview 44:\npaid for an ocean view superior room, requested handicap accessible, got a standard room the first night and only after crawling up the steps did we get a superior room the next 3 nights (never an ocean view). When we complained, we got the typical Mexican run around (I don't speak English, I'll take care of it just come back at 3:00 --after they change shifts and don't know what you're talking about) The truth of the matter is they have no handicap accessible rooms--NOT ONE! when I requested a refund, they acted as if they couldn' t hear me.\n\nReview 45:\nWe brought 31 people down the week of Easter for our wedding. We had many concerns prior to going down due to the hurricane and reports of construction everywhere. We were pleasantly surprised that there was very little construction going on. Not once were we interrupted by trucks or work crews. The hotel rooms were modest. It was great to have a refrigerator in the room. The beach and activities were great. The concierge at the hotel was superior. She helped us arrange transportation at a good price for the wedding at Xcaret. Tables were set for a small reception when we returned. She went out of her way to make our wedding day exceptional. The food was very good. Every night there was a large assortment of fresh fish, beef, pork and chicken. Even the fussiest eaters in our group were happy. That says alot for the variety presented. I would definitely recommend this resort to people that want quaintness. You get to meet lots of peolpe at this resort. You are not treated like a room number.\n\nReview 46:\nme and my partner and are 2 friends went on the 15th till the 27th off sep was ment to be lotts of rain we only have a cupple of showers it was so hott was amazing food lovely. staff work so hard for so littlr amount off money. staff are so frendly!! we went to barcelo last last year in mexico ocen maya was so much better!! all the staff walk round with a smill and say hello all the time. allways offering drink out. theres so meny activerties you can do there. the grownds are amazing. i would 100% go back agen ! !\n\nReview 47:\nMy husband and I vacationed at the Maya Royale for our honeymoon. We loved the food and restaurants and the all-inclusiveness of the resort. We only left the campus once! The only we didn't like were the beds-- they were as hard as a rock. Everything was beautiful and the staff was courteous. There were beautiful glass showers and modern decor. I just wish I could have woken up without a sore back though!\n\nReview 48:\nWe stayed for a week & found it to be very relaxing & easy. The rooms, the grounds & the pool were all exceptionally clean. Staff was very friendly, remembered us each day & greeted us warmly. The food was good, but nothing super special. We thought the resort was so reasonable that we didn't feel bad at all about going into Playa del Carmen for dinner. The Italian restaurant is in a beautiful setting, however. The spa is beautiful. The evening entertainment did not appeal to us at all, but we weren't there for the nightlife. The only disappointment was the beach- it was very small. If you are looking for a getaway to a safe, clean, beautiful location for a sun & water getaway, and don't expect gourmet food, this fits the bill perfectly.\n\nReview 49:\nThe entertainment staff, Juan and Nelly, were amazing. Adriana at guest services was so helpful! Really nice resort. Everyone was extremely friendly and helpful - and didn't laugh at my horrible Spanish! Showers were cold - even after we switched rooms - I don't think there was enough hot water for the resort. The second room we stayed in #1101 was a lot nicer than #301. If was more uptodate and had a nicer ambiance. We had a promotional offer to go to the Barcelo, which was a huge resort in comparison. The bed was more comfortable and the shower was hot - but other than that I would choose Ocean Maya. It was nice to have a smaller place, reservations for the al a cartes were not required, (although there may be waits depending on when you went) and the staff was a lot nicer and remembered you.\n\nReview 50:\nThe staff was very friendly ,beautiful relaxing resort ! The beach was so so better than some resorts to the north not as good as those to the south ! The rooms we had were as shown on the net .The food was good nothing to complain about and the ala carte restaurants service was good except one time in the Italian ! We really enjoyed the jazz artist on many occasions . If want want to have a great time at a slower pace this is the place ,if your looking to rock on all night this is not the resort for you!! There was lots to drink and a good number of people who showed the results ! Champaign and bloody Marys at breakfast, chocolate fountain on Wednesdays and martinies ! What else do you need?\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32091, "query_start_index": 32093, "query_end_index": 32093, "truncation_seperator": "... 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{"id": "225097", "pid": "225097", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI bought a sandwich at YOU'RE hotel and bit into something hard...it cracked my tooth. I did everything the hotel asked including filling out the forms. The hotel refused my claim and there is nothing outside getting a lawyer to satisfy a small claim. THE HOTEL TOOK NO RESPONSIBILITY FOR MY CLAIM, THIS SHOWS WHAT TYPE OF AN ORGANIZATION THI IS! I will never go to this establishment again and I hope you feel the same. Tom Jungjohann ptjungjohann@gmail.com\n\nReview 2:\nThis was my first visit to the Gaylord Palms/Orlando, but it won't be my last. I was there for a conference which left minimal time available to investigate all the restaurants, shops, and other amenities on the property. The one opportunity I had to explore the winding paths, I passed live alligators, a ship, a fort, waterfalls, and an open-feeling courtyard, all surrounded with exquisite tropical landscaping, and all indoors. I didn't even make it outside to what looked to be a lovely and spacious pool area with plenty of lounger seating. My room was clean and comfortable and the connected convention center was a perfect venue for our conference. I paid well below market rate by booking the room through my airline's website.\n\nReview 3:\nWe decided to do the Disney Christmas Holiday thing back in 2010 with a family of four (one teenager and one \"tween\"). We had stayedat the Disney Contemporary Resort and the EPCOT Dolphin before. This time around, we weren't able to find good prices over XMAS, so we decided to give the Gaylord a try. The resort turned out to be great. Our rooms had a balcony that opened to the indoor courtyard. The full-size tropical plants, waterfalls, and pools/creeks, along with numerous hidden walk ways and bridges really gave the place a nice \"biosphere\" look and feel. The live crocodiles and turtles were a nice touch for the kids. The XMAS decoration and the live shows throughout the day also added to the holiday spirits. It's only a short ride from the resort to the park. The 24/7 valet parking staff was quick and courteous, so we never had to wait long to retrieve the rental car in the morning. Overall, the Gaylord is a nice alternative if you want to stay outside of the park, yet still get the full exotic \"resort\" experience.\n\nReview 4:\nI would highly recommend Gaylord Palms for Business, persoanal even family vacation! Beautiful surroundings, pool, quiet, clean and you do not have to leave the hotel for anythinhg! shop, swimming, eat... My visit was for business but I will be back for fun. Sincerely, Dawn Phillips\n\nReview 5:\nI was there 2 nights for a conference, but I arrived late and left early so didn't spend much time in the room or the hotel itself. Conference facilities were excellent. Everything met expectations - clean, comfortable, restful.\n\nReview 6:\nBeautiful hotel but all kinds of problems. Went there for a short honeymoon and upon entering there were drunk convention goers everywhere. I booked a king bed in the Emerald bay section and got two full beds in the key west section with a view of the guest parking lot that you pay around 15 per day to park in. Then the people next door that were there for a convention partied till 4:30 in the morning! And at the end of it all I got hit with a resort fee around 15 per day! And if you order room service 22% gratuity added in. If there is a convention there, stay away.\n\nReview 7:\nHad a great experience overall, Staff was Great, Resort was Great! Family Pool was just GREAT, my kids and I did not want to leave the Hotel at all!! Cheerleading convention was great and even though there was a Cheerleading and Dance Competition, the Hotel was so big, we did not feel there was one. Hallways, public restrooms all so clean!!! THANK YOU! !\n\nReview 8:\nMy family stayed in this hotel for our Disney family vacation. We had a great time. The food in their restaurants are awesome!, the ambiance in the hotel and their extra amenities like the indoor park where my kids enjoyed watching live alligators, snakes etc. Their rooms are great! We had a suite facing the park and with nice balcony to watch at night.\n\nReview 9:\nI have stayed in 10 hotels in past 2 weeks. In Gaylord Palms they treated me most terrieble, but most expensive. Rooms are overprices and don\u00b4t deserve 4 stars. Hotel has many hidden fees. Most of services are overpriced too ( telephone calls from room ). I have a big issue with this hotel as they made very big pre-authorization on my debit card and I could not use it any more for other payments. I had to call to my VISA center to find out why is my credit card not working and the hotel charged me 71 USD for 5 minutes of international call. They messed my day in Universal Studios too because I couldn\u00b4t pay for the ticket. The inside of the hotel is very nice, the swimming pools are nice too, the convention center is good too. But the rooms are not worthy 300 USD !!! Those are clean at least for that money. If you can choose different hotel, do so. I felt very very dissapointed after my stay in Gaylord Palms.\n\nReview 10:\nTHIS HOTEL IS GORGEOUS! Some people on this site are just too picky! I didn't hear any noise or have any problems with check in! IN FACT THEY LET ME CHECK IN EARLY WITH NO EXTRA CHARGE OR PROBLEMS!!! the staf f is amazingly nice, and the hotel is HUGE , and quite fun to walk through! the ppols are massive and beautiful! only complaint: I wish they had more jacuzzis or a bigger one! :) AND mind you i have stayed at many nice hotels in disney including The GRand Floridian and it pales in comparison to service at the Gaylord!\n\nReview 11:\nWe found this hotel on Hotwire who claimed it was a 4-1/2 star property. Even if you stretch it, this place would not be 4 stars. The rooms resemble an old Holiday Inn. Old curtains, old doors and woodworking, dingy vanity and an awful bed. The worse part....I feel that I cannot trust Hotwire's ratings anymore.\n\nReview 12:\nthe Gaylord Palms is a wonderful hotel for families to stay while visiting Orlondo, or even when planning to vist Disney World, Sea world or Universal studio. this is also a great place for couples to go to and relax without having to leave the Resort. The resturant are a great place to dine out or have the food delivered to your rooms. The pool is very relaxing and the water temperature is awesome. The indoor atrium is also great for relaxing and even viewing from your room balcony. I definately recommend visiting the Gaylord Palms. This is an AWESOME Resort\n\nReview 13:\nMy husband and I stayed at this hotel for our anniversary. If you are looking for peace and relaxation with a touch of beauty this is the place. The rooms and halls are so quiet you almost feel like you are in a library. We had an Emerald Bay room with a balcony. The hotel had already decorated for the holidays which just added to the beauty of this hotel. Then there is the entertainment of Christmas carols. As for the staff, they are top rated. They add all the final touches to this beautiful hotel. Everyone is friendly with a smile and a hello. Not just the ones that have to interact with you, but the ones that you pass throughout the hotel. And if it is food that you are looking for, look no further. We had the most incredible dinner at Old Hickory Steakhouse, everything is ala carte but well worth the experience. The breakfast buffet is also wonderful. I have always been able to find some small flaws in other hotels, but this one is at the top of the scale!\n\nReview 14:\nI'm in the hotel room nice and it is fairly nice aesthetically but it smells! It smells like cleaning products and there are no windows that open so I feel like I'm stuck in a hamster cage (although it has nice decor) I called the front desk and the person was pleasant but said my only option was up upgrade to a room with atrium view for $$. He said he'll also send up a air filter so I'm just waiting. The smelly room that hurts my nose to breathe and parking that costs $16.05 each time we leave the lot is very disappointing. I'm here for a conference for 5 nights and not looking forward to it!\n\nReview 15:\nWe have stayed at the Gaylord Palms in Tennessee a couple times which made our stay here disappointing. The atrium is beautiful but that's all they have to offer. Rooms are spacious but not well laid out. Hallways dark and smelly. Food choices were horrible (can you believe stale out of package rye bread and pressed turkey at the Italian restaurant?) Where were all those artisnal breads they used as displays? All food options are overpriced and food quality is poor. You'd be much better off on the 192 strip for food. The parking charges were annoying since you had no other choice and charging for handicap parking is just WRONG (I cannot think of any other hotel that does that). There is nothing to do at the hotel but sit in the atirum which gets old after a couple hours. You can do much, much better at many of the other wonderful, spacious and inexpensive hotels in the Kissimme area. Do not waste you money here.\n\nReview 16:\nOutstanding convention area and outstanding attentive convetion staff, in fact all the hotel staff was friendle and attentive. Clean, relaxing and the restaurants, though pricey served outstanding food, excellent service and no pricier than comparable restaurants.\n\nReview 17:\nWe arrived on Oct 21 late for checking in and asked if we could get a room not close to the street with one king bed. The person who checked us in said they don't have anymore kingbed so we asked if we could get an upgrade. Then she pretended to call somebody ask delibelate the conversation like she's talking to supervisor and said no. Since we're pretty exhaust we said OK just gave us a two queens room. She sent us to one of the furthest rooms they have (took about 8 mins to walk there from the lobby) and it's next to the street. We were so frustrated and called back the frontdesk when another person picked up. He's kind enough to change the room for us but took about 1 hour for someone to bring us new key room. The room was so so and there's a leak in the shower. Hotel charge $10 extra for resort fee each night plus another $8 for parking everyday if you bring your own car. I will never stay at this hotel again given the mean service and too many hidden fees.\n\nReview 18:\nExcellent accomodations and service! Close to Disney and a bargain at any rate!\n\nReview 19:\nI LOVE the Gaylord Palms! Wonderful restaurants, a relaxing spa, beautiful rooms and ICE! I cannot say enough about how much fun I had on the trip. I can't wait until we can return with our two daughters. I know they will absolutely love ICE!\n\nReview 20:\nThe resort is amazing! The kids loved the pool, the live tarpon, and the gators. The service was impeccable! I have never been treated so well. Only complaints are that the beds are a little hard and the food choices are rather pricey. For example, the only breakfast options are to order the $19 buffet, go to the coffee shop for muffins, fruit, or cereal. I was looking to just get some eggs and bacon which I could have possibly done with room service. Even so, I will definitely stay at this resort anytime I am in Orlando.\n\nReview 21:\nI thought the valet was the most terrible service I had ever received at any hotel in my life. Although the hotel is beautiful the service is lacking throughout......... The one plus is the free internet service in the room.\n\nReview 22:\nThis was my 2nd stay at the Gaylord where I was invited as a convention speaker. I did not have to pay for the room, and the perks were nice (suite, limo), but other than that the property is starting to show its age. The decor feels old, the TVs in the rooms are tiny (really shocking after staying in modern big-city convention hotels), but what really got me were prices of anything other than the room, which as I said was free to me. You cannot have a modest dinner for one, without alcohol, for under $50. A piece of chocolate in the shop that is under $2 in a supermarket, was $6. They really take advantage of those of us without cars.\n\nReview 23:\nWe just got back from a three night stay at the Gaylord. I had heard wonderful things about the hotel from a coworker . I did love the grounds and the childrens pool was the best I had ever seen at a hotel. My three year old loved it. We had a few issues with parking and finding our area to park. We arrived late at night and their directions weren't the best. When we finally found our entrance our key card didn't work to open the door. On our way to our room we passed a group of six men sitting outside their rooms which was not what I expected to find at this hotel. Our room was just ok.. Perhaps it was because I had booked through Priceline. It was a large room with a king size bed which we had asked for . It just looked like it needed a really good sprucing up. I would stay here again as my child really loved the pool and we were barely in our room.\n\nReview 24:\nTop-notch service and great layout. We went to a conference here (nice hotel to be selected) and also took advantage of the proximity to Disney. The hotel's services, location, and rooms were excellent for a conference. Pros: Gaylord does an excellent job at providing customer services. The valet service is convenient and helpful if you need directions anywhere. Customized computers in each room can provide hotel information. Two pools (one for kids and another for adults). Cons: The room computers are not set up to surf the Internet and there is no business center. Not much of a middle ground for breakfast (either a buffet for over $20 or a small sandwich/cereal from a coffee shop). Other: We were in the St. Augustine area (central area in the atrium) and didn't have any problems with noise like other reviewers have mentioned. There are definitely cheaper hotels in Orlando, but this one is a great site for business travelers or people willing to pay a little more for amenities and ambience.\n\nReview 25:\nWe have stayed and enjoyed the Gaylord Texan and the Garlord Opryland. This is not the same. Dirty, dusty room. Under construction with no notification. Not response to front desk calls; put on hold for 20 minutes while the message bragged about their STARS service and \"Consider It Done\". Food in restaurants just OK. Room furnishings worn. Flithy stained grout. If you are at a convention, with a car, I would find great clean reasonable lodging nearby and enjoy the Palms great fountains and atrium and meeting rooms. I should note that the individual teammates were great: April at the desk, my wonderful housekeeper who I tipped to re-clean my room. Great architecture, too. Could be better with attention to details. Still here, leaving Thursday and glad.\n\nReview 26:\nStayed at the Gaylord Palms for 2 weeks for work. Pictures and site amenities looked great, and upon first entrance looked beautiful. That wore away pretty quickly... The food was good but not for the price, and unfortunately the location doesn't make quick trips for outside food very easy. The worst part of the hotel was the bed. Not only was the mattress uncomfortable, but the sheets were so scratchy I slept in long pants and long sleeve shirts every night. The decor seemed pretty dated. On the plus side: spent some time at the Canyon Ranch Spa, which was amazing. Definitely the highlight of the trip. The hotel staff was also great - all very helpful and polite. I'm sure this was a great place when it first opened, and can be again, but is now in dire need of updating. Really expected more.\n\nReview 27:\nThe property itself is beautiful.The pools are wonderful and the building is interesting....but the staff is rediculously inept! The ONLY decent service we received was from the ice cream place.We had lost orders...rude housekeepers...uninformed valets....guests services could not even tell us how to get to the mall!And our check out was a disaster....got home to discover we had been double billed!Called the hotel and was greeted rudely and then no explanation was given for the double billing and no apology given. We will NEVER recommend this place to anyone!\n\nReview 28:\nThe hotel was good overall, but I got little too no sleep. I had a room on floor two. I am not an earlier sleeper, but after midnight I need it to be quiet. People must have got out of bars or a convention dinner and it was so loud at 2:00 AM that I was awaken by all the loud noise coming from the atrium area. This finally got quiet around 3:00 AM and then at around 6:00 AM I heard more people coming down for breakfast. I should have asked to move but did not want to go through the hassle of packing.\n\nReview 29:\nUpon arrival there were no bellmen to help us with our bags, had to find check in ourselves, carry our bags to our room. First day there I fell down their cement steps bruising myself badly. Made a written report to security personnel. They told me I would be contacted by someone for follow-up but that didn't happen until I contacted them. There was no concern for my well being what-so-ever. I was there from Mon.-Sun., plenty of time for follow-up. Staff were cold and impersonal.\n\nReview 30:\nRoom was nicely appointed. Pool, grounds, and atrium were nicely maintained. Meals were very expensive for a family of four. We tried to economize by purchasing cereal and milk at the hotel's small store. A pint of milk was $2.00! !\n\nReview 31:\nGreat Hotel with a beautiful landscaping and courtyard. I had a room overlooking the atrium which was absolutely fantastic. The room itself was great, except the following items: The room did have some black mold in the groutline of the shower. This could easily be fixed with some cleaner and the shower ceiling did have some peeling paint which again can easily be fixed. Overall I would not hesitate and I have already booked this hotel again next month! The absolute best value for the dollar!\n\nReview 32:\nThis was my 6th visit and I do enjoy my visits when in The Orlando area. The hotel is great for conventions and family vacations. It is time for an update to the giestrooms as the wear and tear is stating to show. A simple change should also go to the location of the tv's as they are not visable from the desk area.\n\nReview 33:\nI didn't want to ever leave the hotel. The rooms are comfortable along with the beds and bedding. So much to see in the hotel alone, its like being in a magical land!! Food was ok, many choices but all food was pretty average. Incredible work out facility and pool. I can't wait to go back!\n\nReview 34:\nStayed for 2 nights with my family. We were visiting the newly opened Legoland for our sons 8th birthday. Got a good rate on Hotwire. Check in was very friendly and was given an Atrium balcony room for no additional charge. Ive read others complain that these rooms tend to be noisey but we didnt experience a problem. Rooms were clean. Kids enjoyed the Atrium. They had Shrek characters at various locations that posed for pictures with the kids on Saturday night. Self parking wasnt an issue once we figured out where our room was. We explored a bit and found the easiest and most convenient parking location for easy access. Would stay here again.\n\nReview 35:\nService is exceptional from the valet, check inprocess, restaurants and room service. We found the food to be reasonably priced and really good. Our room smelled of new carpet...but that will fade soon. Plan to spend some time in the hotel;. We booked out little trip full of adventures, but we wish we would have had more time to just enjoy the hotel. It is a vacation all by itself. ENJOY!! !\n\nReview 36:\nWent to see the Ice exibit today. Ordered my tickets online in adance- $18 with tax. Got there and had to pay $7 to park as well. Waited an hour to get in- and it took us only 6 minutes to see the whole exhibit. Basically had to dodge all the folks taking pictures of their kids throughout the display. Not nearly what I expected it to be- felt really bad that we had driven 2 hrs plus that I had dragged my husband there. DON'T WASTE YOUR TIME AND MONEY!! !\n\nReview 37:\nI think the Gaylord is wonderful! So comfortable and beautiful! The way the beautiful flowers,plants, and trees are maintained is a mystery in itself. the staff is wonderful and the rooms are clean and the AC is running full blast for you when you walk in. Its amazing !!!! !\n\nReview 38:\nJust spend 2.5 days and saw ICE and Snow shows. Hotel \"had more purchase than expected for shows\" and had to wait hours in line for will call tickets, to see shows, and rooms to be ready. Self-parking was horrendous. Customer sevice response was mediocre at best dealing with difficult people and situations. Witnessed several employees dealing with crowds and complaints with poor customer service. Kevin was rude at check in. Chris made a nice recovery. Hotel should spend the extra $2 for real shower heads, pave more parking spaces, and take a few lessons from Disney how to handle large influx of crowds. Song performances in atrium were outstanding. Food was excellent. Computers in room were complete waste. Analog would be faster. Would only reocmmend during off-season/low capacity. Stick to Disney properties, Universal, or Hilton properties.\n\nReview 39:\nWhile the facility itself is immaculate and obviously well maintained, I was absolutely appalled at the treatment I received at a hotel in this price range. The service was horrible and the staff was extremely rude, from check-in to the concierge to room service. I was unable to eat at ANY of the restaurants on site bcause they were overbooked. I was told that I could wait until 11pm to eat dinner or I could go offsite, which I did. The internet and the thermostat in the room did not work despite repeated calls to management. The facility seemed to be short staffed and unable to deal with the number of guests. Waiting half an hour for the valet to get your vehicle is a little ridiculous. The beds were uncomfortable as well. Definitely go a few miles up the road and stay at a Disney property where you will receive 5 star treatment at a cheaper rate.\n\nReview 40:\nI was here for a 3 day professional conference. It really is made for families looking to have a starting point for Disney. Rooms are quite comfortable and there is a good selection of on-site restaurants, Like most Orlando resorts, you need a car but being somewhat further away from Orlando than other properties, it is not an option. Except for Disney, everything is at least a 10-15 min drive.\n\nReview 41:\nThis hotel is absolutely amazing. From the ambiance from the time you walk into the lobby to the view from my room, which was bearth taking. My only regret was that I did not have enough time to experience the hotel and eat in the resturants.\n\nReview 42:\nWe loved the hotel and the grounds. We got an incredible deal on hotwire, so we couldn't beat the value. The service was excellent. We were traveling with two small children and they were very accomodating. The only complaint was that the food was very expensive. We were not traveling on an expense account and we had failed to rent a car, so our dining options were limited to the Resort. A simple continental breakfast cost us over $8--too much to spend on a bowl of cereal and a banana for a two year old. The restaurants were very expensive and we wound up ordering in pizza one night. But if you're on an expense account or have a car to get to the store (each room has a refrigerator) or to other dining options, this is a fantastic place to stay.\n\nReview 43:\nStayed a week at the Gaylord Palms Resort and enjoyed everyday of our trip. We were upgraded to the Emerald Section with a balcony facing Key West. It was great to go to the elevator and take it right down to the pool. We were looking for place with queen size beds that were comfortable, since most places had double. The beds were excellet and we never slepted so good!!! Staff was very accommodating to our needs. The atrium was great and enjoyed playing the guitar scavanger hunt that the hotel provided. It was only about a half mile to restaurants and stores. Only downfall was paying for parking which was $12 per day. But that wouldn't stop us from visiting this resort again. Another asset was having laundry facilities available to do our laundry especially after a day at the beach. Overall, excellent resort.\n\nReview 44:\nThis is a large hotel, and atrium-facing rooms can be a bit noisy, but overall I had a great experience here. Rooms were clean and well appointed. Beds were very comfortable. Public areas of the hotel were well maintained. Onsite restaurants are on the expensive side, but the seafood restuarant, the steakhouse and the buffet were all very good. Overall, I was pleased and I would gladly stay here again.\n\nReview 45:\nI recently had the pleasure of staying at the Gaylord Palms in Kissimmee during a national conference and I must say that it was one of the finest hotels I have ever visited. From the moment I arrived, it became clear that the staff are well trained, pleasant, efficient and accommodating and appreciate your business. My room was in the \"Emerald\" area and had a balcony overlooking the large atrium. The room, with two queen sized beds,was very clean and very plush. The only downside is the height of the sink and the height of the beds which were too high for someone of short stature like me (5'2\"). The room has a computer with internet service and you can request anything via the computer--bellman, room service, etc. The hotel is huge and has multiple restaurants, bars and retail outlets and well as huge conference space and the Canyon Ranch Spa. I would definitely stay here again and again.\n\nReview 46:\nThe food available in all of the \"restaurants\" is tasteless, questionable, and way, way overpriced. Service is nearly non-existent and orders never correct. The room was blood stained, foul smell from the bathroom, and who taught these people how to make beds, clowns? It cost over $100 for a family of four to get an inedible breakfast with Shrek, who hung out a total of 5-10 minutes? Not even enough time for all the kids that wanted to get pictures with him.\n\nReview 47:\nWhen you hear Gaylord you think nice. You would also think they might vacuum occasionally. You would also think that the bed wouldn't be made out of 2X4 lumber. I sleep in a lot of hotel beds and this one is straight out of Cancun. Those of you who have been to Cancun probably know what I mean. If the carpet wasn't filthy I would sleep on the floor because it is probably softer. Stay somewhere else.\n\nReview 48:\nMy husband and I visited Gaylord Palms during Thanksgiving. We loved the place. We had a lot of fun strolling through the atrium, visiting Everglades Swamp, taking pictures near the southern most point of North america in Key West, having ice cream near the waterfalls. The whole place was decorated with lights and Christmas decorations. They had a show Luminescence which included live bands, singers and aerial acrobats. It was really good. We had breakfast in Villa de Flora (a restaurant on the property) and it was so good. The room was very spacious with comfortable bed. We really enjoyed our stay.\n\nReview 49:\nIt is a nice resort, but in an area with many choice this is not where I would stay - PLUS, the rate has hidden charges that you need to be aware of. The have a manditory \"resort fee\" that cover two bottles of water and internet service - I was upset becuase you do not have the option of saying NO to the fee. So they advertise a rate and then sting you on arrival. There is also $15 per night for parking and really expensive food/water ($28 for sunscreen - Really?).. So don't feel cheated, find another option\n\nReview 50:\nEveryone was so helpful - everything is so clean and beautiful. The staff is so polite and friendly. It was perfect! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28049, "query_start_index": 28051, "query_end_index": 28051, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 646, 1394, 2439, 2734, 2974, 3559, 3927, 4294, 5227, 5768, 6093, 6671, 7659, 8272, 9210, 9487, 10475, 10567, 10822, 11362, 11599, 12255, 13131, 14150, 14924, 15740, 16318, 16836, 17333, 17578, 18088, 18417, 18720, 19383, 19790, 20261, 20549, 21414, 22287, 22697, 22952, 23719, 24552, 24970, 25885, 26360, 26775, 27394, 27920]}
{"id": "183778", "pid": "183778", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFrom check-in to check-out, I was made to feel that my patronage was important and valuable. The staff was extremely friendly, the facilities were beyond my expectations and well above standard -- very clean, well run and I received very personal service. I have no qualms about recommending this hotel to anyone and will definitely be returning to this hotel upon my next visit.\n\nReview 2:\nI keep returning because of the excellent value - great room and service at a great price. Excellent location for downtown TO.\n\nReview 3:\nRoom was clean and up to date. The everthing was ready and you know there were an top of ther game with so may runners all stressed in the early morning. Food was good and they had some light lunches. As I didn't have a car it was walking distance to all race sights. (start, finish and expo). If I do the Waterfront Toronto Marathon again I will be staying here.\n\nReview 4:\nStayed here for the weekend of November 4-6. Got a last minute deal and was happy with the location. There is some construction nearby so be warned of the noise in the early morning. Close to all amenities.\n\nReview 5:\nBooked the Delta Chelsea through Globespan in Scotland. Was shown as a four star hotel but as they say 'don't judge a book by it's cover'. The outside and the lobby area were okay but beyond that much of the hotel barely should have qualified for three stars. We were allocated a room of the ninth floor and on opening the door immediately smelt the stale cigarette smoke. The room decor was stuck somewhere in the 1980's and was in need of a complete makeover. Peeling paper, stained carpets, yellowing paintwork, cracked tiles and a disgusting balcony littered with cigarette ends despite the hotel being non-smoking. The room had an adjoining door to the next room through which could be heard every word of the occupants and they also smoked in the room with the smell drifting through to our room. Complaining to reception we were assured this would be dealt with but nothing changed. The corridors I saw were tired and in need of redecoration and the breakfast restaurant was similar to a school canteen with the addition of being overpriced. I would not recommend the Delta Chelsea unless they made considerable improvements.\n\nReview 6:\nI was here for a conference. My room needed a renovation. Carpets in the hallway (11th floor) were used and grungy. Staff was overwhelmed at check-in-out times (this is Canada's largest hotel, apparently). The health club was tiny for the size of the hotel. Location is superb, but frankly the hotel itself is quite disappointing. Perhaps other wings have been renovated, I don't know.\n\nReview 7:\nNew to Toronto, and chose this hotel, for our out of town wedding guests. Although we had heard some negative things about this Delta Hotel, due to a convention in town, we were in somewhat of a bind. We had many of our guests stay at another hotel, but we had to book the last 5 rooms at the Delta. What a disaster. The hotel is overcrowded, dated, thus requiring a huge facelift. Also, the staff is extremely under trained. Overall, I would give this place 2 Stars. This is being generous. Only the location and price, which is excellent, is preventing my rating as a 1 Star. There are many better choices in Toronto. Stay away from this place.\n\nReview 8:\nHad a great stay at the Delta Chelsea. Good location for downtown business travel. Room was updated and very clean. Staff were friendly and helpful. Parking onsite was no issue with allowance to drive in and out during the day. Small complaint - room service breakfast - food was medocre or at least didn't meet my expectations.\n\nReview 9:\nI often stay at the Delta Chelsea on business and always feel safe. As a Delta Priv member I receive a few nice perks which make me feel that my business is appreciated. As one staff member said \"there are hundreds of hotels in the Toronto area that you could have chosen, so thank you for choosing the Delta Chelsea\" The sales people have been amazing at attempting to meet my organizations needs for an upcoming conference. I have chosen to use the Delta in London ON, Delta Meadowvale and will be staying at the Delta Ottawa for a conference. I truly trust the Delta. I have worked with Jarett in London and David in Toronto and both have gone above and beyond to make me feel special.\n\nReview 10:\nOMG if you are ready to give up a good nights sleep this is the place for you...We arrived friday afternoon to a check in line that went on forever with only 3 people working check, while standing in that line we noticed tons of kids and teens and young adults already creating a BUZZ in the lobby...finally making our way to our room on the hallway floor was a pile of empty alcohol bottles(not a good sign)...the hotel is well located but that's about it the room is small but has all that one needs but the action only begins after 1am through the night all these young adults come back to the hotel screaming and laughing down the halls throughout the night, we were staying two nights and said I'm sure tomorrow would be better well NO it wasn't the second was like the first in fact if you could believe it ...worst, at 3am a young man screamed and yelled so loud I jumped out of bed...needless to say I will never return and NEVER suggest this hotel to anyone...so if your an insomniac and need action during the night this place is for you.\n\nReview 11:\nHaving stayed at this location before with our children when they were young was a great place........ now it shows it age not much money has been spent on upgrades ... hotel looks and feels worn .... can find much better at same rates nearby....\n\nReview 12:\nLooked like Grandma's old drapes as bed spreads - when i complained and got the upgraded room this was the only change. all photos are of the upgraded room, the prior room was even worse. Rusted, filthy, unsafe balcony. Tiny room, I could not move around without banging my knee on the TV stand, and I am a petit woman. Asked for towels 3 times in 2 hours before they came. Water damaged bathroom with cracked tiles. Black marks and dirt all over the walls. Lock on door didn't work. No air conditioning. Ancient 15\" Zenith TV. Mismatched doorknobs. Rickety closet doors that don\u00e2\u20ac\u2122t close. Room was actually worse than Motel 6, same hair dryer though lol. Who did the Delta Chelsea bribe to get a 4-star rating?? ?\n\nReview 13:\nWe have stayed at this large downtown hotel twice in 5 months, and will not stay elsewhere. It is handy to everything, you can walk everywhere, from the waterfront, to Chinatown, to the HN Tower.... The hotel staff is efficient and friendly, just ask, they will help. Case in point, one night the room next to us became very loud, it was after midnight, I called the front desk, and within minutes security came and we never heard another peep all night. Check in and out lines are long, however, the desks are staffed properly, and the line goes quickly. Have no fear staying here, you won't be disappointed, the rooms are large and clean, there is a gift shop for snacks and drinks, and a full service restaurant/bar on site. Look no further.\n\nReview 14:\nI recently purchased a discounted rate for a room at the Delta Chelsea in Downtown Toronto. Lots of companies do this, mine was from Travelocity. My complaint is that they shud tell you that you are not getting a deal, which is how they portray this, you are just paying less for an inferior room. Once I complained I was told that we could pay extra for the renovated more modern redecorated room. The room had stains on the sofa chair. All the furniture was scratched or gouged, carpet was dirty. Bathroom faucets did not work. Bathtub drain was broken and dirty. I am ok with getting what you pay for but that should be my choice not false advertising.\n\nReview 15:\nWe were so excited about our recent family vacation to Toronto. We arrived at the Delta Chelsea after several long hours of driving time from NY and we were expecting a nice \"deluxe double\" room- the room was so small, it had no microwave, fridge, continential breakfast, etc. Be prepared to have a thick wallet also--coffee is $5. The throw pillows on the beds were so dirty that I put them in the closet! Dirty furniture & carpet as well. No fringe benefits here! For the price, I was just expecting something so much more. Sadly, we won't be returning to this hotel again.\n\nReview 16:\nThis is Butlins in the form of a hotel. The hotel is noisy, busy and stressful. Whilst we were there the adult only tiny bar and swimming pool area was being renovated. To get to it you had to go over builder's equipment. The rooms are OK but old and worn. It was so awful that we left early.\n\nReview 17:\nIf this hotel has 4 stars then accommodation standards in Canada are lower than elsewhere! Although clean enough our Delta Room was decidedly shabby & well past its use by date. The bath was cracked, the hand basin was chipped down to the (rusty!) enamel & the carpet was stained & worn. The walls were so thin that you need to hope that you don't get a neighbour who coughs in the night! Let alone one who opens & closes his balcony doors & drums his fingers on the headboard all night!! The staff were decidedly disinterested, if not unhelpful, in particular where we'd booked a tour that wasn't with their preferred supplier- they must be on commission! I wouldn't recommend this hotel to anyone vising Toronto. An over-priced rip-off!\n\nReview 18:\nI stayed at this hotel while attending a conference. The building needs a revamp, the room was small, the elevators took forever to arrive and there wasn't enough of them. Service was non-existent. I don't know how much I paid for the room since I was part of a group, but I've heard it's expensive. I've stayed in Holiday Inns that were better. The only good thing I can say about it is that it's right down the street from the Eaton Center.\n\nReview 19:\nSpent a week in this hotel in Toronto. Like Toronto itself, the hotel is quite expensive but the double room was lovely with two large double beds, very comfortable. Food was good though expensive. Staff were extremely helpful. Adult only swimming pool is on the top floor of the hotel, alongside the gym and there is a small sun terrace also. (There is a children's pool on the 2nd floor.) If you want to take any trips, e.g. to Niagara Falls, then book in the hotel itself. They couldn't do more to assist and really do know all about what is available and make sure you get booked on the correct trip. Hotel location was convenient for public transport. Toronto public transport is excellent, expecially the subway which links to buses and trams to enable travelling all around Toronto. Hotel staff are knowledgable about transport and the people of Toronto are very helpful. We found that if we asked someone in the street for directions, several people would come forward to help. We had a trip to Niagara and that was wonderful. All in all, our trip to Toronto was superb.\n\nReview 20:\nWhen booking a room at a hotel do you consider the following: comfort, family and adult facilities, friendly-helpful staff, cleanliness, great food, nightlife, discount tickets to local theatres and last but not least location, location, location!! If all of these wonderful qualities are what you look for in a hotel, don't delay, book at the Delta Chelsea today!! The Delta Chelsea is truly a home away from home! !\n\nReview 21:\nI stayed at the Delta Chelsea with my husband and three daugthers (13 & 7) and we loved it. They have two pools, one for the whole family and one on the top level of the hotel which is exclusive to adults. They have an arcade for the teenagers and a play room for kids. Three restaurants on site, one of which is affordable. They only thing that i had an issue with was that we are a family of 5 and you are only allowed to have 4 people in the room. We just requested a cot from them. great stay and would go back 100%.\n\nReview 22:\nMy husband and I (seniors) decided to kick up our heels and ring in the New Year inToronto. We found the staff to be very friendly and helpful at a very busy time of year. Our room was comfortable, the food was great and we plan to repeat our visit as we celebrate other important dates.\n\nReview 23:\nThis hotel is located centrally downtown within walking distance of shops and mall and short cab ride to the Air Canada Center and Skydome. The lobby is always a zoo and very busy, but clean and accomodating. Unforunately, you don't sleep in the lobby. The rooms are older with stains in carpet and outdated facilities. You wouldn't be able to tell the difference between a Comfort Inn or the Delta, other than the fact you can stay in a nice Comfort Inn for half the price. For the price of this hotel, go stay at the Sheraton or Westin downtown for the same price. They are much cleaner and more modern with much newer bathrooms and more comfortable beds. This hotel definitely brings down the Delta name.\n\nReview 24:\nAs a returning Delta privilege member at this location, I have witnessed consistently amazing service from the Staff, in all departments of this convenient location. From the moment you check in, even on points, you become the center of the Staff's total positive guest experience. On this trip the housekeeping Staff went as far as oragnizing my toiletires on a clean face cloth- dimly amazing to me. The rooms are always clean, and comfortable, as well a paper greets you in the morning, while you enjoy the in room coffee. My only regret is the lack of up to date equipment in the fitness room, which caused me to seek out a local gym. I did receive a follow up letter regarding my concern, which again speaks to the quality of Hotel follow up. This Hotel is a great value, had a wide variety of in house food choices, and is close to all major tourist locations. Well done, Delta!\n\nReview 25:\nWe arrived at the beginning of our honeymoon in Canada at this hotel after a very delayed flight from Dublin. No one at the door to help with bags! Reception looked too big and cheap. When we checked in and went up to our 7th floor room, i got a big shock. The room was disgusting! FILTHY!The decor was dated and the walls, carpets , curtains and window, not to mention the bathroom was disgustingly dirty! We were so exhausted that we went to sleep and decided to complain the next morning! We got an upgrade to a better room which was nice but the original room was so dirty that it ruined our impression of the hotel! Not the best way to start a honeymoon! The restaurant is very dated and furniture was cheap and dirty looking. food wasn't good either! However the city of toronto was very enjoyable and the people in Canada are very friendly! Just choose any hotel other than here!\n\nReview 26:\nLikes: 1. location - five minute walk to subway station college and dundas stations. near restaurants along yonge. short walk to Eaton Centre. 2. room - has a balcony. spacious enough. very good size bathroom. comfortable bed. quiet room (mine was at the end of the hall facing yonge st) 3. information - the room comes with tourist magazines and a map and there are more brochures in the lobby 4. shuttle - the hotel does not have its own shuttle but it is a stop for the Airport Express. Dislikes: 1. security - the lobby can get very busy and how does the staff differentiate between a guest and a non-guests. the elevator does not require keys to operate. walking from the subway to hotel from yonge can be sketchy. 2. restaurant - breakfast at the Marketplace is not that great. 3. business centre- there is a cost to use the business center $6 for 15 minutes of internet.\n\nReview 27:\nStayed at the Chelsea for the Tpronto Boat Show, hadn't been a guest in decades. Room was clean, although a bit small. The Bed was amazing, slept like a baby. The food in the market garden rest. was excellent, well priced and very fresh. The ladies in the kitchen were most accomodating and pleasant. The Chelsea is steps from Yonge St., and minutes walking to the Eaton Centre. There are many great restaurants and clubs within walking or cheap cab distances. Parking at the hotel was too low for my truck, but I kind of expected that, so planned ahead. Booked it on Hotwire and it was very inexpensive to say the least. Was a great random booking, traveller wins again.\n\nReview 28:\nlove the location, right in the heart of the city. close to great restaurants, theatres and venues. Easy to get too and easy to get out of. Staff is always friendly. Eaton's centre is easy walking distance and access to subway is very close by. Love this place\n\nReview 29:\nExcellently situated hotel. Large though staff are helpful. Did have a plumbing problem which was sorted quickly. Prices in their cafe have risen recently and the hotel is getting a little dated but overall would recommend it.\n\nReview 30:\nMy wedding was in downtown Toronto so the night before the wedding, we needed a place to stay that would accomodate my bridesmaids, my mother and I. The Delta staff went out of their way to make sure we had enough space at a reasonable price (we booked the \"business suite\" so had plenty of room to get dressed & our makeup artists met us there & there were adjoining rooms so everybody had a place to sleep). Everything went smoothly and we couldn't have been happier!\n\nReview 31:\nand didn't disappoint. Room was old, even though an upgrade, dust was thick on the air vents, crumbs on the carpets, and no hot water at 6 pm. Husband often stays here for business and has never recommended it...now I know why first hand. Re parking, it says 5'6\" clearance, but bellboy reassured me my honda pilot would fit (have never tried less than 6'1\"). Do try Bangkok Garden's luncheon buffet, yum!\n\nReview 32:\nThe Delta Chelsea was my hotel of choice in Toronto for many years due to its good location and good value. I was a young business traveler on a budget in those days and the Chelsea made sense. I hadn't done much business travel to T.O. in the past ten years and went back to the Chelsea in April. Frankly it hasn't changed much. It is packed with families, the lobby area is full to capacity with guests, the Market Garden is like a University cafeteria and the front desk staff is efficient but not too friendly. The rooms are pretty much the same, kind of cramped and with no character. For a week-end budget getaway for a family with younger kids this place is fine, for a business traveler look elsewhere, it is simply too crowded, the rooms too stale, the restaurants uninteresting. I won't be staying there any more but appreciate it's place in the hotel food chain.\n\nReview 33:\n'm very pleased to have chosen to stay at Delta Chelsea and these are my reasons: 1. Helpful, efficient and friendly staff- the check in personnel (Ferdinand); operator who arranged a technician to check on my room's power failure within minutes; room service (dining) 2. Fully-equipped gym, locker room, pool, a separate weights room and jacuzzi. I'm particularly impressed with the swimsuit water extraction (or drying) machine. 3. Convenient location- drug store, grocery store, shops and restaurants are within walking distance. The best deal is the airport express bus that stops right at the hotel doorsteps. 4. Being a Delta Hotel Privilege Club member- free local calls (using a calling card); late check out till 6pm, free internet in the room.\n\nReview 34:\nHave stayed at this location for the past 6 years for business. The Delta Priviledge loyalty program is one of the best programs. I especially appreciate the free breakfast buffet. As a priviledge member, I am almost always booked into a Signature Club room which is very comfortable. I have also stayed in some of the Queen rooms when a signature room is not available and some of them are looking a bit tired. I am told that all of the rooms are scheduled for upgrades which will bring all rooms up to a standard expected of the Delta hotel chain.\n\nReview 35:\nWe booked a deal online for 7 nights and got a room that smelled of cigarettes in the old wing. The staff were very amenable and gave us a second room, also in the old wing, which smelled this time of cigars. Again, agreeably, they put us in an 'upgraded' room which they said normally cost more, this time in the new wing. It was lovely and pleasant and we had a very good stay. I would suggest that one ask to be put in the new wing when getting a room. Also, not a northern exposure as a massive tower is being constructed on that side. Other than that, a good rooftop exercise room and pool and a good restaurant for breakfast make this a good (and well-situated) hotel overall.\n\nReview 36:\nWe were stolen from in the hotel\u00c2\u00b4\u00c2\u00a8s lobby, my mother'in'law purse was stoled in this hotel while we were on a business trip in Toronto, our passports and money were taken and the hotel still manage to charge us the extra nights we hd to stay do to the problems of oru passports. Please dont waste your money or time!\n\nReview 37:\nMy boyfriend has been to the Delta Chelsea for years and it was the first and last place he looked at when booking the night for our trip to Toronto. Our room was nice and clean and pretty sizable too for two people with a lot of items between them. I really enjoyed the coffeemaker and wish they left more packages of the regular brew (not decaf,) it was so good! The location was great- accessible to all the places we wanted to go such as Queen St. West, Kensington Market, and the Waterfront. Check in was super fast and easy. I do want to add these points though, but they didn't detract too much from our experience. I wish they had a mini-fridge because my boyfriend and I are in the habit of carrying around food with us that needs to stay cool. The balcony was a lovely touch but it was unfortunate that it was completely covered in bird poop and had no chairs. Even just one would be nice. All in all, I'd definitely come back here and apparently, we will be next month!\n\nReview 38:\nWe have stayed at the Chelsea to many times to count right now. The rooms we have used are functional but comfortable. It has a good location which makes most things within reasonable walking distance. The staff have always been most welcoming and helpful. If your stay sees you there on a Sunday you should try the brunch in the Bb33 Bistro and Brasserie. The Elm Street Lounge makes an ideal location for a night cap. Can't real comment on the Monarch, but it always appeared busy. The Market Garden gives a good choice for breakfast at a reasonable price. We have never used it at any other time.\n\nReview 39:\nOur stay at the Delta Chelsea was ok except for the fact that when we arrived we were instructed to go around back because we couldn't park underground because we have a mini van. The Valet parking attendant said that there was no problem with the underground parking . After searching the entire lot there was nothing available and by the time we got above ground our van was over heating. My husband went in and complained and was told that there were lots around the hotel that we could use and that they would deduct the automatic parking fee from our bill. There was no apology.\n\nReview 40:\nOur stay at the Delta Chelsea was terrible! 2 weeks advance notice of our family stay, and still we couldn't get into the room until 8pm! Our idea of having our 4 year old stay in her grandparents room was ruined and we didn't get to have the evening alone that we had planned on having by staying at the Delta Chelsea. Extremely disappointed in the overall organization of the hotel. No communication seemed apparent between the different departments and in the end it was the customer (us) that paid the price. Next time I will have to be begged to stay in the Delta Chelsea.\n\nReview 41:\nStayed February 4 and 5, 2005 during Toronto's \"WinterCity\" promotion. Our room was on the 23rd floor. King size bed was very comfortable, room was clean, balcony overlooked Yonge Street (which was a bit noisy on Saturday night...but that's Yonge St on any Saturday night!). Check in staff was good. Our vehicle was larger than the 5'6\" self-park limit that their underground parking lot could accommodate, so we were given valet parking for the same price as self-parking at check in...although we did have to dispute the full-price that showed up on our bill. The adult recreation area was adequate...although the pool temperature was a bit too cool for my liking. The kids' pool and waterslide were over-run with people on Friday night but a little better on Saturday night. Location was excellent. We walked everywhere! I had stayed once before while visiting a family member at Mt Sinai Hospital...they have special \"medical rates\" if you request them...so I knew what I was in for. I would have no problem recommending this hotel for weekend getaways. We'll be back!\n\nReview 42:\nI stayed here after going on priceline.com and offering $35 a night on the name your price option they're famous for. Pro's: - Excellent location - Good food service area - Nice clean swimming pool and jacuzzi - Helpful staff - Clean Con's: - a little old - long wait time to check in - always busy Certainly not the blitziest place in the world, but well worth the money and very clean with an excellent location.\n\nReview 43:\nWe have been visiting the Delta Chelsea in Toronto since I was a young 18 year old. I have grown up with Delta Chelsea and now I have my kids growing up in the Delta Chelsea family. Of all the visits we have made, we have never had one bad experience. The staff know us. They welcome us with open arms. And they even welcome our teacup Yorkie named Bearly. It's truly our home away from home. The accomodations are perfect. The food is awesome. The location...we can't say enough about. Its centrally located. There are little restaurants and lounges surrounding the hotel if you're looking to get out of the hotel. Shops are a plenty and most importantly, the Delta is steps from the subway. Cleanliness and client satisfaction is their #1 priority and it shows. I would highly recommend to anyone\n\nReview 44:\nWe have stayed in many Toronto hotels. Don't stay here! Why? well, there is the dirty carpets, unpainted walls and balconies, shoebox sized rooms, outdated decorating and more. And this was after asking for a better room! Take your chances on Hotwire or stay at the Sheraton, Westin, Hav-a-Nap, whatever. I rarely leave bad reviews but I thought I would try to make your Toronto experience better. We will never stay here again.\n\nReview 45:\nRead some bad reviews about this hotel but was pleased when we arrived. We only waited a couple of minutes to check in & upgraded to a signature room which wasn't to expensive & included breakfast in the signature lounge. The room was well decorated & clean. The pool on the top floor was o.k. The bars were fine but quite expensive. I would stay there again but only in one of the signature rooms as the reviews for the standard rooms is not great\n\nReview 46:\nWe arrive and there was an open juice bottle and a beer cap on the floor. Some of the lights weren't working and the worst part is the washroom. The towels were dirty, there was yellow stains as well as mascara stains on them and in the shower there was still soap scum. It was just disgusting never going back again!\n\nReview 47:\nThe Delta Chelsea was booked for us through an agent, and what a great choice she made. We had a fantastic week in Toronto. The hotel was clean, spacious and easy to find. The location was fantastic and within walking distance to all the places we wanted to see. We ate our breakfast outside with the squirells. Staff were friendly and helpful and provided great service when we locked ourselves out of our room.\n\nReview 48:\nWe chose the hotel for it's location and child facilities and we were not disappointed. The hotel looks a little shabby on the outside but don't let this put you off. We had chosen a newly refurbished suite and it was lovely. There wasn't a huge amount of room for a fmaily of 4 but with the well equipped kitchen it had everything we needed, was spotless and serviced daily. The children's centre was excellent and our 2 boys (4 & 7)were well looked after by the staff. They loved being dropped off for a couple of hours while my husband and I visited the roof top adults pool or went for a meal. For the small fee it's a must and gave them space to play after a long day in the city. We visited a year ago and the boys are still receiving birthday cards in Scotland!! We had a great stay and would definately recommend this hotel.\n\nReview 49:\nI was back at the Delta Chelsea for a two week business trip. The room I was given was different this time, as it contained a kind sized bed and a kitchenette. Although the tv was smaller, I didn't mind given that I wasn't there to watch tv anyway. Having a fidge, stove, and microwave in the room made my two week trip a bit bearable. If you're going to stay there, sign up for the Delta Privilege program, as that gives you complimentary Wi-Fi (It's typically ~$14 per 24 hour period), and late checkout (6 pm vs. 11 am). Enrolling in the Delta Privilege program is free.\n\nReview 50:\nOnly stayed for one night - but really impressed by this hotel. Lovely staff, incredible location - absolutely no complaints. I booked through priceline and paid a lot less than the published rate!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29615, "query_start_index": 29617, "query_end_index": 29617, "truncation_seperator": "... 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{"id": "225108", "pid": "225108", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe had reservations for a Saturday night stay but our room was not yet ready when I checked in promptly at 3:00 PM. This was after waiting in line for twenty minutes to reach the front desk. I was told the room was being cleaned and that we should be in \"shortly\" At 3:30 I checked again and was told the room was still not ready, and asked to speak with a Manager. It took another 15 minutes to have a manager come out and speak with me, and then she left for 15 minutes and the room was suddenly ready shortly after 4:00 PM. We enjoy the ambiance of the W Lakeshore, and have stayed there several times before but the sense of urgency, detail, and attention to guests is definitely declining in my opinion. The efficiency of the front desk for check in seems quite poor, we always seem to encounter a standstill bottleneck at the front desk. This makes what should be a relaxing getaway start off frustrating.\n\nReview 2:\nNone of my requests were granted at this property, even a simple room with a view of the lake (which I requested days in advance). The acura service a joke and could not get a ride anywhere at anypoint. When requesting a cab at the lobby entrance, I was directed towards the street. No help with luggage was made at any point. Calling guest services often left me on hold or disconnected. Checked out after 1 day. Westin Michicgan ave was a far better property. Don't waste your time here!\n\nReview 3:\nI had been warned that this used to be a Days Inn by the locals in Chicago, but I didn't listen, because it does have an incomparable view of the lake. But for nearly 300 a night, this location has failed miserably in not renovating the rooms from the hotel's earlier incarnations. They have basically taken your standard rectangular no-frills low-end hotel chain box and thrown in some fancy linens and a little shuttered window in the bathroom wall. Then they threw a hip bar in the lobby and a big glittery \"W\" out on the curb, and, voila, now the rooms are 300 a night. Puhleease!\n\nReview 4:\nI was pleasantly surprised after reading the reviews. The W was very nice, we had a great lakeview room with loads to do within walking distance. The Whenever/Whatever is a great feature of the hotel. The room had a DVD and there was a list of about 200 titles to choose from at no charge. This kept our kids busy while my husband & I were out at night. Chicago & the Navy Pier were a great place to visit for a long weekend.\n\nReview 5:\nI stayed there for 3 nights. My whole stay was uneventful and I got an upgrade to a nice room. There is just nothing that really stands out about this hotel. But sometimes no news is good news. The location is great. If you get a good rate, I would recommend it.\n\nReview 6:\nGreat hotel with fantastic service. Love the amenities.\n\nReview 7:\nW is my partner's favorite hotel, so for his birthday I thought I could not go wrong by choosing this hotel. What a disappointment. The hotel was busy, full of kids and teens, with very loud music. The walls of the rooms are paper thick and could not sleep for the first two nights from the noise. The lifts were dirty and full of finger marks, the tea pot was smudged with butter and the room was so dusty that after the first day we had to leave a note asking if the room could be cleaned. They had a DVD library service which we thought was quite good but took them over an hour to bring the DVD up. This W seem to be just selling the view, which is beautiful, and the brand. nothing else.\n\nReview 8:\nI love W Hotels! The W Lakeshore did not fail me. The staff was on top of things. We were quickly checked in to our room on a high floor and my hypoallergenic room request was accommodated. The bed was comfortable and the bathroom well stocked. The bathroom had this odd wooden window, so it may be awkward if you aren't sharing the bathroom with someone you don't hearing you in the bathroom. A manager informed us they are going to be undergoing a major renovation and those windows were be gone. We visited the gym a couple of times. It could be bigger, but was clean and had nice extras so it was great. We enjoyed our stay. The dark lighting and funky music was enjoyable!\n\nReview 9:\nI recently stayed at the W Chicago Lakeshore after my firm's holiday party. I was very impressed by the customer service and attention to detail of the entire W staff. Everybody from the valet attendant, doorman, front desk staff and room service staff were courteous, polite and recognized me by name. I'm a very frequent business traveler and I can honestly say that the service at the W Lakeshore is among the very best I've ever experienced. In addition to the top notch service, the lobby, lounge and hotel room were all very modern, inviting, clean and up to date. I appreciated nice touches like the Tivoli clock radios and large selection of Bliss spa ameneties. Our room also had a gorgeous view of the Navy Pier lights in the evening. Overall, I was very pleasantly surprised and the W Chicago Lakeshore really exceeded my expectations. Highly recommended if you're in the area.\n\nReview 10:\nI would advise not to stay here ever. The Whatever/Whenever service is a joke. I had to call down 3 or more times to retrieve my laundry which was promised to be back before a very important meeting. I tried to be calm and understanding regarding many mistakes. After calling multiple times and talking to the so called, \"Supervisor\" Omar as well as a rude girl named Whitney, I will never be coming back here again. Overhearing staff members swearing, laughing, and using profane words in the background of each conversation I had when calling from my room also put me over the edge. Classy, leisure, and flirty is their motto, more like trashy, ugly, and awful. The view of the lake from my room was the only thing that kept me sane when staying at this hotel.\n\nReview 11:\nThe room was upscale, the facilities upscale, but the hotel was populatednot so much by guests, but rather by roving patrons of the lobby and upstairs bars. The scene is very hot in the bars, but the hotel needs to keep non-guests off the other floors. During the day the place is calm, but after work and at night it is a party place for the singles scene.\n\nReview 12:\nStayed here for one night while on a quick visit to Chicago. The location is great. Awesome views of the lake on one side and the city center on the other. Very close to Michigan Ave. and easily within walking distance to most major attractions. There is a nice beach right across from the hotel. There is an indoor pool and an extensive workout facility. The room was comfortable and quiet. My only complaint would be the fee for the valet parking. $53 for one night of parking seemed excessive but perhaps that is the norm in that area. If you're looking to be close to the water then this is a good option for you.\n\nReview 13:\nWorst W ever, we checked in and our room was dirty, we had the leftovers of someone else drinks and water in our ice bucket. What else was dirty if they could not even clean out the ice bucket? We asked for two wake up calls on two separate occasions and neither were made. We were charged for a lakeview but were given a city view. Our room was not cleaned half the time we were there. I would say this place was better when it was a Days Inn.. Popcorn ceilings, really?\n\nReview 14:\nGreat location to Navy Pier. Staff was wonderful. My daughter was having her 7th birthday. They surprised her with a treat and made her feel like a queen. I travel for work so know that there are standard \"gifts\", but these folks went above and beyond. The wrote her a personalized card signed by the staff. Most importantly, the next day they asked her by name how her day was (from the valet to the checkout). They really made her feel special -- and a happy daughter is a happy mother. Thank you! We were able to walk to Navy Pier and could easily get to other locations. Rooms were clean and nice, but the front desk service is what made this trip so great. The hotel does seem to attract a younger crowd (that seemed to have fun into the early hours), but didn't make the stay unenjoyable. However if you are looking for a very quiet get away, this hotel may have too much action for you.\n\nReview 15:\nI enjoyed my stay at the W Lakeshore. It is in a great location walking distance from Navy Pier and magnificent mile. It is a 15 minute walk to the closest red line. The pool and fitness center at this hotel are very nice. My only complaint is the cost of parking, but that is a problem throughout this area of Chicago.\n\nReview 16:\nI stayed at the W with my preteen and teenage daughters for a weekend of shopping and sightseeing. The location was walking distance to both Navy Pier and Michigan Ave. shopping. My daughters really enjoyed the hip atmosphere of the hotel. The pool was great, because there were so few families there. The water was warm and there were not lots of out of control children screaming and taking over the pool. It was quiet and the girls had the pool to themselves. They didn't want to leave it! The rooms are small but we had a great view of the city. The girls also loved the bath products. So for this family, the W worked and we would stay again.\n\nReview 17:\nWe booked this through Starwood as a Preferred Member. First of all, we travel a great deal. I believe the people who wrote great reviews don't stay in many hotels. This \"hip\" hotel is a \"dated hip.\" Meaning, the furniture in the lobby is worn out and filthy. The carpeting is worn out, hardwood flooring in need of refinishing. The elevators are dirty. The rooms are the worst. Basically, modern \"Saunder\" put together type furniture --- really cheap. Worst part is the bathrooms in the rooms themselves. There is a large window from the bedroom with louvers that can be opened from the bedroom, along with the sliding louver door. There is no privacy in the bathrooms and no exhaust fan. We have NEVER seen such a poor design. The Whiskey Bar -- we love martinis and looked forward to this. However, it is the smallest bar in any hotel we have ever seen. At night, they pump the music and it's standing room only -- just try and get a drink. The Lobby of this hotel looks okay at night, lots of candles. Just don't look at it during the day.\n\nReview 18:\nI have stayed at several W Hotels around the world and this was one of the worst experiences. After a MULTI hour flight from Asia to the U.S., check-in at the W was cold and unfriendly, no offer of help with my luggage or even directions to my room. The room itself hadn't been cleaned yet when I entered, was in corner that felt like a closet and had a rumbling heater they didn't bother to fix when I brought it up. I am usually a big fan of this chain but will never stay at this particular one again.\n\nReview 19:\nThere is a fine line between hip and cheesy and the line is drawn right down the middle of this hotel. I felt like I was staying in a Saturday Night Live skit...Night at the Roxbury meets Deiter the uber hip German. They try so hard to be hip but if you have to try, it just isn't hip.\n\nReview 20:\nLoved it...W Hotel never disappoints. EVER! Stayed at the W City Center the previous weekend and equally wonderful! THANK YOU!\n\nReview 21:\nI stayed at the W Lakeshore on business. It was, unfortunately, my first W experience. The small cramped lobby is not designed to handle high-flow check-ins and check-outs, resulting in a traffic jam during peak hours. The room was small, and looked like a W-rehab--shabby, surface-deep, and even sloppy at close inspection. For example, the wooden panels which covered one side of the room were so uneven (or the wall behind them was so uneven) that uncovered, uneven amounts of wall peaked out at the edges. The japanese paper lantern that covered the light bulb hanging in the entryway was totally off-kilter. The closet (such as it was) had a curtain for a door. The bathroom initially struck me as sleek--until I realized that it was completely nonfunctional. The shower wall, half the length of the shower, did not keep most of the water in the shower. The sink drain stopper was nearly kaput. And there is some problem with the plumbing venting in this room--as soon as water entered the shower drain, sewer gas could be perceived. Yuck. I would not recommend this hotel to anybody willing to pay this pricepoint.\n\nReview 22:\nVibe of hotel is great. Love the chairs outside looking over the lake. Bars, upstairs and downstairs are both very W -- which is cool and trendy. Rooms are clean and updated. Highly recommend the hotel. My fave in the city (at this point).\n\nReview 23:\nDo you want a view of the Magnificent Lake Michigan? Do you want to walk to a sandy beach? Do you want to shop at Navy Pier? Do you want Elegance? Do you want 5 star service? Do you want access to a great swimming pool? Do you want to be treated as if you are royalty? There is only one answer......Chicago Lake Shore.\n\nReview 24:\nMy wife and I stayed at the W - Lakeshore for 3 nights after thanksgiving and we were very impressed. The contemporary decor and furnishings throughout the hotel are great. The lobby is such a fun place to hang out whether it be waiting for friends, reading, or having a drink. The music is always inviting. The rooms are big and well furnished. Our bathroom was wonderful. The staff was very knowledgable about Chicago and very friendly. My wife is anxious to visit other W hotels.\n\nReview 25:\nWhen compared to my usual Starwood stays at Four Points, Sheraton & Westin properties, I anticipated that the W hotel would be more \"hip\" than any of the others. My actual experience at the W Lakeshore was just that, in terms of the lobby, bar/restaurant, clients & rooms. The quality of the rooms, however, were high quality Starwood, but just more chic. The only thing missing in the room was a coffee maker - this has been standard-issue at the other Starwood properties, but coffee service was complimentary in the lobby. Overall, I enjoyed the W experience & would visit these hotels in the future.\n\nReview 26:\nWe stayed at several in Chicago during a Thanksgiving \"Meet the Parents\" trip, and this was by far the best one. In fact, this was one of the favorite hotels we have stayed at (and we travel a lot). The upsides were, the amazing view of Lake Michigan and Navy Pier. We felt like we were sleeping in the John Hancock building. The room was also very elegant and comfortable, which is a tricky combination to achieve. We also enjoy walking, so the location was absolutely perfect as it was just a pinch of a distance to the central shops etc (but I can imagine it would be tricky if you have young children). The only downsides that we experienced was that we did not think the restaurant was that fabulous. The hours were very limited if you wanted to eat at odd times (i.e. because of jet lag), and if there is a vegetarian in your group, you will find their options are quite limited. You're better off eating outside the hotel. Overall, however, a thoroughly enjoyable trip.\n\nReview 27:\nA group of us stayed at the W lakeshore for a weekend for my sister's bachelorette party. We chose the package deal which was supposed to include a luxury suite for the bride and 3 friends, limo transportation to and from the clubs, and special VIP treatement at Le Passage. Instead, we got a suite with one king bed (for 4 people), a BUS, and the bouncers at Le Passage acted as though they had no idea what we were talking about. So obviously I'd never recommend the bachelorette package. In addition, checking in took forever, the staff was unfriendly and rude, and the hotel decor is overrated. The only thing we liked about our stay were the Bliss products in the bathroom!\n\nReview 28:\nWe had a wonderful stay at the W hotel this week. The employees were kind and the service was prompt. The concierge gave us great recommendations for activities, places to eat and transportation. We would highly recommend this hotel to friends and family.\n\nReview 29:\nStayed here on business for a week. As others have mentioned, super trendy hotel, nice bar scene, very friendly service. I don't have status at SPG properties but I smiled on check-in and was given a corner floor room with direct lake/Navy Pier view. Gym was nice, a bit small but typical of city hotels. The pool was fine for a quick soak. Even though this is a city hotel, its in a residential location on the shores of Lake Michigan. Under 10 minute cab ride to the Loop. 10 minute walk to Michigan Ave. Almost across the street from Navy Pier. I wil be back...\n\nReview 30:\nMy wife made the reservation, as we were meeting freinds from France already in residence. This is the old LakeShore Holiday Inn, that I think also opperated as a Howard Johnsons, though it has been renovated. Rooms are nicely decorated, though are limited by the concrete structure of the past. The hotel is dog freindly and the Concierge/Parking assistants were outstanding.\n\nReview 31:\nAnother great W Hotel experience. Every staff member we encountered was pleasent. We were a party of 2 adults and a 3-year old. The chaise in the king-bed room was perfect for the child's bed. We enjoyed breakfast in the restaurant and fun drinks in the lounge. Our only complaint was the shocking price of \"the little stuff\" such as $5 for our child's apple juice.\n\nReview 32:\nThis W made me feel like Goldilocks: it was just right. Fantastic location - just far enough from Michigan Avenue and Navy Pier - fantastic City and lake views, all the usual W comforts, and a friendlier staff than the usual W hipper-than-thou crowd. We wouldn't think of staying anywhere else next time we're in town.\n\nReview 33:\nEvery W Hotel is cool. Although there were a couple things that made this particular stay just average. The front desk guy was somewhat useless. I blame it on hiring young people who don't have an ingrained sense of sophistication. I'm used to more professional individuals. The room was cute except the walls were paper thin. That's my biggest complaint. I could hear a phone ringing - at first I thought it was the one in my room. Then on the other side of my room, I could hear a couple talking just regulary. That made me nervous since it's not like they were speaking loudly. I was promptly moved to another room after my request. I probably won't stay there again. Come to find out the next day from my clients that this hotel was an old Holiday Inn! It all makes sense now.\n\nReview 34:\nI had always wanted to stay at the W in Chicago. Everyone seems to rave about it. I went with firends for weekend trip to city. I was astonished at the size of the room- thought I was in Japan-tiny, claustraphobic, low ceilings, no space for suitcases, no counter space in tiny bath- no towel bars-just some hooks, no hot water in sink, no fan, no bath room heater,walls so thin we were up all night from party people.overpriced mini bar and parking, $6 to purchase a band aid kit, ( beware of bed's platform bottom- both of us seroiusly stubbed out toes under it.-did not want to pay $6 for kit) no shower cap, no coffee machine, dangeroulsy under cooked eggs, chemical tasting bacon, no jelly for toast, super handsome waiter helped. All in all- the biggest rip off for the over priced rooms- no wonder they don't show real pictures of the room- things like rolled up toels and leaves instead. Next time we will go back to our luxury hotels like the Intercontinental!\n\nReview 35:\nThis is a great hotel, very hip & fashionable. The service was outstanding. The concierge was excellent. The service is A1, everytime you walk in this hotel they open the doors for you. Rooms are very cool, 42\" plasma TV, Big King beds, CD/DVD player to watch movies. Radio by bed has a CD player in it. The hotel has a computer room with PC's printer and fax. There is a pool and work out room. Trendy bar. Security is excellent, you need a card to work the elevator and at night security guards the elevators, only allowing guests through. The hotel overlooks the lake and Navy Pier and is only a few blocks from Michigan Avenue so you are very central. Also it is a very gay, lesbian, bi, transgendered friendly hotel. I went with my transgendered girlfriend and no one batted an eyelid.\n\nReview 36:\nFor the past five years we have booked 3-4 rooms at the W-lakeshore for our yearly (sometimes bi-yearly) shopping vacations. We love the view, and the atmosphere, and the location. We are always catered to and the service is very kind. The hotel rooms are cleaned and well cared for. And if we want an upgrade they almost always upgrade us right away, and if not they offer it a day or so after we have arrived. We travel with 6- adults 1- teenager 2-children Last year we even met snoop dogg who was staying at the hotel.\n\nReview 37:\nI only stayed here because I got a pretty good priceline deal; however when I showed up they said they only had double beds and ofcourse that was not going to work out for my boyfriend and I because it was Valentines Day. (wink-wink) So I had to pay $100 extra for a king bed; I def felt like we got cheated out...anyways we wanted to spend a nice time on this special day so we coughed up the $$$. First time staying at the W so we were expecting something with a \"WoW\" factor but we just got a loud/small room and we some decent furniture. The view was nice...got to see the frozen lake and Navy Pier. The only good part was that we got some Bliss mini shampoos/conditioner in the bathroom. Anyways skip this place and spend your $$$ elsewhere.\n\nReview 38:\nI'm not a very picky person and my base line for a hotel room is- keep it clean. . But I have to I've had my worst experience in staying here. Look at the pictures I've taken and attached. It seems that they never clean they curtain panels so that they are full of stains and mold. EWWW...it's disgusting, imagine you have to sleep a whole night facing the whole panels. I am allergic to dust mites and when I stay on the bed at night I began to sneeze. I sneezed so hard and I almost shoot my lung out. Plus, you can hear people in the next room talk, it's like they are staying in the same room with you.\n\nReview 39:\nI was pleasantly upgraded to a Lake view room, which is always nice. The room was comfortable, but here's a disclaimer. Because of the funky W styling, there are a set of shutters in a window that seperates the bathroom from the sleeping area. If you're traveling with a companion, this would not allow for much privacy, but if you're traveling alone it enables you to see the view of the lake while you're literally standing in your shower. The lobby bar area is fun, but seemed to close rather early.\n\nReview 40:\nThe entire staff make you feel like royalty from the moment you arrive to the time you leave. Lois the concierge is the best she is always recommends the best places to dine around town. The hotel is modern and comfortable with a great location in downtown Chicago. I have stayed there for the last 10 years when I come into town to visit. It truly is home away from home.\n\nReview 41:\nEasy access to great locations. Lobby very sheik. Love getting fresh apples.\n\nReview 42:\nDirty, loud, smelly, smallest bathtub I have ever seen it is about one foot tall, no closet, no drapes, and peeling wallpaper. Complained and they did not care.\n\nReview 43:\nThe bed at this hotel was the worst I have ever slept on in a hotel. It felt like a super cheap mattress and the pillows were bad, too. There was an open air window between the bathroom and the bedroom, with shutters, which is ok if you don't want any privacy. The service was good, but nothing is more important than comfort, especially for the bed. We were exhausted from the lack of sleep and that makes the trip less enjoyable. We had to pay $48 PER DAY to park there. Would have stayed mid city, had we known. Way to much money for the low quality.\n\nReview 44:\nMy husband and I took our two young kids to stay at the W. My two year old is potty training, and of course immediately upon arrival, we had to run to the lobby bathroom for (ahem) #2. He was terrified that the automatic toilet kept flushing and just distraught. I was too; I didn't shut the stall door! An amazing staff member was in there and ran out and got a stuffed animal and brought it to us in the stall! It made my son relax and do the deed and he sleeps with his \"W\" animal every night. In a fabulous hotel, where it appears that image is important, she took the time to make him happy. Turns out, the hotel has the image thing just right, but they are NOT stuffy, snooty or aloof. It just looks rockin' cool! LOVE that place! Loved walking to the Pier. Loved that a local candy store left two candy packets for my boys upon check in!\n\nReview 45:\nLocation is great - especially if you want to take the family to Navy Pier (or the beach in summer). Rooms are typical 'W'. The opening between the bathroom and sleeping area is a combo of 'chic' and slightly odd. Views are great. Parking is expensive, but it is Chicago. Pool is great. Has a deep end and was warm - even in February. Kids voted it their favorite hotel pool in Chicago (and we've done almost all of them). All around great hotel. The difference maker here is the staff. Everyone that I have dealt with in my multiple stays has been friendly and helpful. I would put the staff close to the Ritz or Peninsula, but the W is a fraction of the cost. If there were a measure for \"service/dollar\", this hotel would be tops in Chicago. I don't know how others reviewers could have had issue with the staff - I think it's more an indication of them, not the hotel.\n\nReview 46:\nI stayed here at the end of a recent business trip. The hotel is the perfect base to explore Chicago, walking distance to most of what you want to see. My room had a great view over the beach to the lake. The bar has a good buzz in the evening and serves good cocktails. Brakfast was just OK, service was a bit slow but finally acceptable. The hotel is just arounf the corner from the MCA which is well worth a visit. I would definately go back.\n\nReview 47:\nHaving stayed at a \"W\" hotel before, my expectations were high. Once in our superior lake view room, we realized we had a city building view room! Upon speaking to the manager who was not exactly sympathetic to our situation, we decided to keep the room, but at the lesser rate. We also had booked a pet friendly room. We didn't receive any amenities until we asked. Twice. Although it was a nice enough hotel, we were monumentally spoiled at another W hotel last year, so perhaps we expected too much.\n\nReview 48:\nLast June one of the bellman lost my suitcase. The W Hotel refuses to acknowledge that anything happened. Horrible customer service. I've made 100 phone calls and still no response. Not worth the high cost!\n\nReview 49:\nWe had a week long event here with 50 people. The food was great, the service was excellent, the hotel was fun and lively. We loved the location close to Navy Pier, the beach and fun! The Hotel staff whether in the morning or evening, whether the valet, the front desk or the catering, were always pleasant and responsive.\n\nReview 50:\nW Chicago is a trendy, upscale refurb of a formerly discount-type hotel on Chicago's lakefront. Our stay was a big disappointment. Our non-smoking room was seriously smokey. The space was tiny. The room was noisy. We could even hear guests next door talking at normal conversational levels, as well as the elevators going up and down all night! The lighting and atmosphere in the hotel is creepy--even sort of tawdry. Of greatest concern was that everything just seemed dirty, worn and unkept. Parking is an outrageous $41 per night. This is a hotel trying so hard to be hip that it's forgotten the basics. On the positive side, the staff was accomodating. The bed was nice, and the LCD TV was great. Room service food was quite good. You can do much, much better at other downtown hotels, especially at these prices. We cannot recommend the W.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28227, "query_start_index": 28229, "query_end_index": 28229, "truncation_seperator": "... 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{"id": "2515916", "pid": "2515916", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe location of the hotel is great. Direct drive to/from airport is approximately 20 minutes. The hotel resturant offered great happy hour deals. The buffet breakfast was great and had a large variety. The hotel is adjacent to a large mall and the food court made is easy to grab a quick bite for lunch. For dinner, there are chain resturants if you want something a little less fast food. Some had rental cars and there are many resturants near by to choose from. The hotel room was very nice. The refridgerator was a plus, only thing I could have used was a microwave. Internet access from the room was great. During the conference sessions. some times connection was at a minimum. Those with air cards were better off than me.\n\nReview 2:\nBecause the hotel is attached to one of the largest malls in Florida, there is always someplace to walk and great shopping. The staff is unusually polite and helpful.\n\nReview 3:\nWe really enjoyed our stay and felt that for the price and the convienient location we could not have done any better. Everything we wanted to visit was pretty much within 15 min. traveltime. The room was clean, the only thing we didn't like was that the sheets did not fit the bed very well and kept on coming undone. The Snackshop was a god sent, every thing you could think of they had, including breakfast items which saved us some money. Also enjoyed that the Mall was connected, even though we didn't come to shop, it was nice to have it right there. The staff was super friendly which is something I pay very close attention to. It was a little tricky getting to the hotel the first time, even though there are signs it is kind of easy to miss.\n\nReview 4:\nUpon arrival, the hotel looks just like it does in the pictures. You can't quite see the M & M store hiding to the right of the hotel. The staff always greeted me with a smile. The rooms were spotless all week. At night, the hotel was quiet!\n\nReview 5:\nI don't really get why they are ranked #2 in Orlando. I had a nice stay but I would think there are much better places. I want to explore more of Orlando in the future. Rooms were nice and clean. Employees were courteous and friendly. Good hotel for those on business.\n\nReview 6:\nAfter searching hotels by or at the Orlando mall we made reservation at one hotel that was deceptive advertising,after arriving at the hotel we book on line,we found out that the website was misleading so off we went looking for another hotel close to the mall.We came across the hotel and from the minute we drove up until the minute we left the next morning it was like we were at a six star hotel and conference center.The kids had a ball checking out the mall,and the thought of not having to go anywhere after a shopping spree to a room that was impeccable,with a king size bed,sleeper sofa and because we were in town for kids sporting event we had 5 people in the room.Called down to housekeeping and requested a roll out bed,extra towels and etc.Everything arrived in less than 5 minutes.I myself slept on the roll out bed and had the best night sleeps in months.I wanted to buy it.Great place to stay and the price was excellent.\n\nReview 7:\nVery nice, quiet hotel located in the heart of Orlando. Very courteous staff and clean rooms. Ballrooms for convention use are bright and spacious! Being connected to the mall means that the shopping and restaurants are great as well. Two thumbs up!\n\nReview 8:\nShort distance from the Airport but yet zero air traffic noise. The main entrance is inviting and comfortable on the eyes. The staff is always smiling, very friendly, and very observant. Room decor is simply luxurious with fine details. The bed is very comfortable as well as the couch and desk chairs-Bravo. The Hotel is attached to a super Mall making it easy to remain on the Hotel grounds. Free Internet access was a plus as a long distance traveler. Conference rooms are spacious and well lit. Gym is well equipped as well as a nice clean refreshing pool. Breakfast, Lunch and Dinner in the Hotel Bar and Grill is outstanding. Kudos to the Chef and overall management of The Florida Hotel and Conference Center - Orlando.\n\nReview 9:\n...and the windows don't open... The desk staff and maintenance staff explained that when the outside temperature drops below 55F, that the air conditioning cannot function. The maintance man inspected the room, and assured me that our \"valve\" was open but that the system produced no cold water when the outside temperature was too low. The room was somewhat too warm at night, but passable. During the day when it was clear and cool after a cold front, and there was full sun, the south facing room with the big picture window heated up like a greenhouse! The hallway was warmer, still. The desk staff were comfortably cool in the lobby. Apparently, the lobby a/c works, fine.\n\nReview 10:\nGreat accomodations, really comfortable. If you opt to not have the maid clean the room, get a $5 coupon for Starbucks downstairs. Restaurant in hotel has good food. Security is prompt We had a noisey neighbor late one night, within 10 minutes it was completely quiet. Great staff in the Stop N Go store in the hotel. The fitness center was the best I have seen for hotels under $100. Room service was prompt and good quality.\n\nReview 11:\nThios hotel works only for airline staff, always when you asked something they say they are running to be ready for the airlines poeple... so bad.... we are clients too! !\n\nReview 12:\nMy colleagues and I stayed at The Florida Hotel and Conference Center for a week on business. The majority of the hotel employees was friendly and performed their jobs with pride. However my college mistakenly left valuables in the lock safe inside the room which was opened after checkout. To make a long story short, allegedly the security employee claimed that the valuables were no longer there. Hummmmmmmmm......\n\nReview 13:\nOur group has held it annual winter meeting at the Florida Hotel for several years and we just extended our contract to 2012. The guest rooms are perfect. The meeting rooms are ample. The staff is very accomodating in every way.\n\nReview 14:\nI was not impressed by their $11 service charge. For what? Is this just an excuse so they can headline a cheaper price? The only newspaper available as part of the service charge was the local paper. This sort of spurious charge makes me think the hotel is ripping me off. The bathrooms had big ugly plastic shampoo dispensers that were filled as cheaply as possible.\n\nReview 15:\nSo I understand the hotel isn't responsible for my stuff, specifically my cell phone. But there are 8 signs in the lobby saying that I'm on camera all the time. Additionally, I have to use my key card to get into the gym. Very safe right? I leave my cell phone under the camera in the gym for a few hours and its gone. The members of security told me a variety of things ranging from \"some of the cameras are fake\" to \"we looked and the camera feed was inconclusive.\" This is a large phone left in a gym where the lights are motion activated late at night. So either that camera isn't real, or its only taking a picture every 10 minutes or so. Take your pick. Mall guests can walk right up to your room door. No key card required. They had cops standing in the lobby. (maybe that will make up for their lack of good cameras.) Had to beg for maid service, door was sticking closed and toilet was leaking. Stay at your own risk.\n\nReview 16:\nI stayed at this hotel for a conference. The Front Desk Staff was the best! As far as the rest of the Hotel, go somewhere else. The rooms are in dire need of an update. The bathrooms don't seem clean. The conference facilities were a mess, the rooms freezing, the sound systems way off. You are in the middle of nowhere. Yes a big mall is right there but otherwise that and a great front desk staff this one is a skip.....\n\nReview 17:\nIt was my first time staying at this hotel, but it will not be my last. I found the staff to be most helpful and courteous. Accomodations were top notch, very clean and spacious. A variety of shopping and dinning locations without every having to leave the premisis. Would recommend this hotel to friends and family going to the Orlando area.\n\nReview 18:\nAll the conference attendees seemed to agree that the location and the facilities, including comfortable and clean rooms with refrigerators and coffee makers, met our needs quite well. All but one of the meeting rooms were on the second floor, right off the elevators and an escalator ride up from the lobby that led into the food courts in the attached, gigantic mall. The only drawback was lack of outdoor, nature space. The staff was always pleasant and helpful. To enjoy Orlando, you might want a car. If you are there to enjoy the parks or swim, this is probably not your hotel. If you want to stay away from families visiting Mickey, than you will enjoy this hotel. There is a nice happy hour from 5 until 9 that was a more than sufficient dinner our first evening. Transportation options seemed limited and cabs were expensive, although many nice restaurants line Sand Lake Rd. Try Christini's for exquisite Italian---at a price. Fishbones had a great steak, also pricey. The best pizza was at Flippers, not so close by. $40 covered and extra large pizza and 4 beers, less than half the bill at the others.\n\nReview 19:\nI am a memeber of the HHonors and I have been staying at the Hilton for a number of years. I thought that the service rendered by the Hilton is unmatched until I stayed at the Florida Hotel wherein experience proved that Florida Hotel provides the same if not a better service. I would really advise all friends, co-workers and relatives to experience and explore that hotel.\n\nReview 20:\nI secured a room at this hotel for out-of-state visitors as my guest room is under rehab. The front desk staff is unbelievably slow and the grounds are not well-kept. The rooms are okay but overpriced for the lack of amenities. Being charged $181 per night for an average room is ridiculous; a fee of $7.50 per night for bottled water, coffee packets and internet access is downright gouging us; charging for local phone calls is entirely too greedy! Our complaints went unheeded and trying to rectify things after checkout only resulted in rudeness upon the part of the reservations clerk. I cannot recommend this hotel nor will I ever put up guests there again.\n\nReview 21:\nWe are never dissapointed with the Florida Hotel... You can't beat the location, dinning choices or overall value of the hotel. Beautiful lobby and rooms, great pool and workout room. You MUST eat at Crickets, the hotel's Bar and Grill... from 5-9 they have Buy On Get One drinks and appetizers! Get there early because by 7:30 - 8 the place is packed. We would eat there every night next time. The Mahi Mahi Sliders are fab!\n\nReview 22:\nMe and my friend stayed at this hotel for 2 nights before going on a disney cruise. We booked there cuz the reviews where great on tripadvisor! what a dissapointment. First of all, the staff were almost rude to us and they didnt know anything about the area.... Really, they coudlnt answer any of our questions. The hotel is not far from airport but from everything else....OMG...you must have a car cuz theres no shuttles and taxis=$$$$ We spent so much money to get around orlando. The room was nicelly decorated but it stuck...Smelled like food in there...was really discusting. the damn pool closes a 10 pm (wtf!!!!!) The only thing we likes was the easy acces to internet and the shopping mall.\n\nReview 23:\nPillows were terrible: small and hard. Bed was terrible: hard (thank goodness for the cover put over the bed which made it a bit better). I did not sleep all week. I probably would have slept better on the pavement with the curb as my pillow.\n\nReview 24:\nAfter a long morning I arrived for business...friendly staff where?????? First the lady at the front desk gives me a hard time with my company credit card (because the credit card was under a company name and not under my name???) I always used this credit card and NEVER had a difficulty before it was very awkward. She never apologizes. Finally Marcos come to me and solves the inconvenience, but not too friendly either. It is very convenient to be located in above the Florida Mall of Orlando. I can compare because it was my 6th or 7th time to stay in Orlando in the recent 2 years. This hotel is NOT WORTHY there are many other options for this price. I can say it. I PAID $400 FOR TWO NIGHTS after fees and hidden charges with the internet special?????? I would NOT return there anymore. The pillows dot not had a cover so they have un-pleasure smell; Wi-Fi has a poor speed; the machines at the fitness center are rusty; sheets are old \u2026\u2026.. Do not reserve here make you homework and have a better \u201cBang for Your Buck\u201d THIS PLACE IS NOT WORTHY\n\nReview 25:\nJust returned from business conference at The Florida Hotel. Conference room rate of $169 was reasonable. Room appointed nicely with king bed, very comfy sofa, flat screen TV and spacious work center with wireless connection. The upper floors offer outstanding views through large picture windows out over the Orlando area. The HVAC system was easy to operate and very quiet. Public areas very inviting for informal meetings, adjoining coffee shops and day spa. Outdoor pool is heated and well sited for catching a little sun between meetings. A bonus was the Business Center set up to print airline tickets and boarding passes. A big draw is the location, adjoining the Florida Mall, a large regional mall with major anchors including Macy's, Nordstroms, Old Navy and many upscale specialty retailers, along with abundant restaurants. The hotel lobby actually opens directly into the mall interior. The only drawback is that this entrance is gated after 9 PM.\n\nReview 26:\nI have stayed here before and allways enjoyed the visit. The hotel is clean and comfortable and the meeting rooms are quite accessable on the 2nd floor.\n\nReview 27:\nComfortable, clean, quiet, friendly, close to a mall! Starbucks in the lobby! What more could a girl ask for!\n\nReview 28:\nHotel was nice and clean. Housekeeping did an exceptional job during the week. Friendly, courteous and helpful staff. Nice to have an in room safe and refrigerator. Proximity to Florida Mall a definite plus!\n\nReview 29:\nMy family stayed here and we were very disappointed. We have stayed here two times before and did not have a problem. This time was much different! Our room was not ready until after six oclock. We had traveled all day and was very tired. The older man at the front desk acted liked my family was second class citizens because I was a single female. Very unorganized and they DO discriminate against females! SAD! SAD! SAD! NEVER EVER AGAIN!\n\nReview 30:\ni was staying at this hotel for a business trip.. at first it was stunning i arrived on tuesday.. wednesday when i woke up i had a bite over my right eye and two one my left side.. really didnt think anything of it.. thursday when i woke up my eye was swollen shut and the bites on my side were swollen to the size of golf balls.. the hotel called an ambulance and sent me to the hospital..and they changed my room.. i spent the next few days in bed missing work because i was deathly sick and on 3 different medications.. i checked out on sunday and still was extremely sick.. havent returned to work yet because i am still ill.. and the hotel is doing nothing about the medical bills or the time i have to be out of work because of something at their hotel biting me..!!! !\n\nReview 31:\nI love the feeling of being at this hotel it's as though I never left home, only better---Room service.\n\nReview 32:\nRude staff, fees, fees, fees and hidden charges, bait and switch on the rooms, loud - hear highway traffic and other rooms. Their big draw is the mall that they are connected to but you are competeing for parking with MALL SHOPPERS! I don't need to say more about that. OH - unless you want to PAY for valet parking and forced to use their bell service that you get charged for. The bellman charged me $15 for bags that we wanted to carry ourselves. Tried to speak with management and they wouldn't come out. The staff act like they are doing you a giant favor by showing up to work - very rude and couldn't care less that we were there. Don't stay here - you will NOT like it.\n\nReview 33:\nwe stayed two nights to see the space launch, It didnt go off but stayed anyways due to the great service,also very nice lounge,awsome people thank you to cricket!!! we will be back.\n\nReview 34:\nAttended a convention and expected the usual convention delays at the check-in, check-out desk and in the restaurants. I got neither. The food was superb and the service staff was outstanding.\n\nReview 35:\nWe stayed at the Florida Hotel and Conference Center twice for the Silent Weekend. We told them in advance that I have Rheumatoid Arthritis and need a handicapped room and must have a soft bed due to my condition. Both times we got a handicapped room, but the bed was like a rock. We even asked for a padding to try and make the bed softer, but it didn't work. It was hard to enjoy the weekend, when you woke up in terrible pain everyday. The staff was really nice and the hotel is a great location with the food court in the mall available to meet every need. The hotel restaurant is nice, but very expensive!\n\nReview 36:\nI stayed for 5 nights recently at the hotel. I was pleased at first and filled out 3 surveys while on property. The location is good. The rooms aren't bad and it was nice to have a refigerator. The bathroom was dirty, there were boogers on the wall. Housekeeping disturbed me even when the DND button was pushed. My \"complimentary\" water was not replenished daily and my in room internet did not work. For these \"complimentary\" services I paid a mandatory $11 fee. Fair enough, as a frequent traveler I write off a lot of little stuff because life is short. The continued requests for surveys and to be prompted for writing a Tripadvisor review reversed my view and I would not stay at this property again. The stay was ok. The hounding for feedback is over the top and has completely frustrated any level of satisfaction I had during any immediately after this stay.\n\nReview 37:\nThe staff at this hotel, whether at reception, in Crickets Bar, at breakfast or in the evening, are amongst some of the friendliest and courtious I have ever met. The rooms are always kept spotlessly clean. However, the choice of fruits at breakfast has dwindled down to almost nothing, and the fact that the area for the breakfast buffet has been pushed into a side room, where it gets crowded if there are are more than 3 guests inside undermines the good work that the long-suffering staff manage to achieve. Also, the bathrooms, although clean, have had all soap and shampoo removed, to be replaced with one dispenser over the bathtub. As there isn't even a small bar of soap to wash your hands with, you get the impression that this is a cut too far! The hotel management, when told of this, state that it is their way of helping reduce waste and helping the environment. However, those of us who used to stay there as of choice will only stay there now because someone else (our employers) are paying.\n\nReview 38:\nThe service was great. We had a wonderful house keeper, great service for breakfast, and a convienient business room. The room was very nice but a little shy of what I expected but it did not diminish the stay.\n\nReview 39:\nI stayed here 3 nights and was comfortable the whole time. Quietness ensured a good night's sleep, so I was ready for my conference every day. There were plenty of good places to eat and the attached Florida Mall was a good place to walk for exercise. I didn't feel the need to leave the facility during my stay.\n\nReview 40:\nFriendly staff, convenient for Florida Mall, shuttle to the theme parks if that's your thing. I use it for business and its always a pleasure, the staff are friendly and I never have any problems with my room key, cleaning or things missing/broken in the room, it makes a nice change. Also nice touches like complementary water in the rooms, without any tag saying $50 if you even look at it! Only one issue, the room service is a bit pricey, but theres always the food court which is literally 3 minutes from the lobby. Valet service will call reputable taxis for you any time of the day and are always happy to help. Crickets bar and grille is also in the lobby. Some of the friendliest staff I have come across in any hotel bar. I always go for some curly chips and a beer.\n\nReview 41:\nRooms were nice, beds were commfy, pillows were awesome. Nice flat panel TV, lots of good cable stations. In room internet (ethernet, not wifi, so good speed). Nice fridge, AC worked good too. Service was excellent, everyone was just super, super friendly! Hotel restaurant was very good, staff there was very accommodating. And happy hour every night 5-9, two for one drinks and two for one appetiziers. Each appetizer was a whole meal. Bring a friend to share!!!! Also very large clean warm swimming pool and comfortable lounge chairs. Private and secure too! And since it is connected to the Florida Mall, it has easy access to plenty of shopping!\n\nReview 42:\nI booked it online through 1800 reservation and got a good price. But beware everyone, when you get there they charge you for an extra with so callled service tax for services they should offer in which Any other hotel would offer you like using the pool, toiletries, etc. it's kind of deceiving so be careful and also when we ask if they have a toothbrush and toothpaste they said we can buy it at their store and the shaver is so expensive cost $5.00 without shaving cream. Better stay at hyatt place you have everything you need for no cost plus a breakfast, the price is even cheaper than The Florida Hotel. The 2 beds where not really a big it is just a full size bed. We were very disappointed with our stay and we will NEVER STAY AGAIN.\n\nReview 43:\nI travel frenquently back and forth to the Orlando area on business. That being said I have stayed at numerous hotels in the area. This hotel was one of the nicest and most affordable. Service was top notch, not one employee walked by without saying hello. Definitely would recommend and will stay there again.\n\nReview 44:\nI just spent a weekend at The Florida hotel Orlando and my stay was amazing. The hotel is Beautiful. The staff was so eager to help and assist with anything that was needed. Of all the hotels I have ever stayed in this one was the most enjoyable. The room was spotless and the bed was very plush and comfortable. The location was great near all the parks and other recreational activities. I intend on making this hotel my only option for lodging when I travel to Orlando. Travis F\n\nReview 45:\nThe Florida Hotel and Conference Center is now my 2nd home! A wonderful place to stay with a great staff that make us feel like family. Everything in one place. A big shopping mall in the same premisses, very good food, pool and fitness center. From the owner to the housekeeping ladies, everyone is a friend. Great place for conferences, seminars or vacation. Will be back soon!\n\nReview 46:\nThis is the third stay at the Florida Hotel - this time for more than one night! Since I am on a business trip that leaves me no free time except in the evenings I find the location of this hotel great. The connected mall gives you the opportunity to shop without being far from the hotel. That is you can drive home from convention, change, shop and then drop into bed! Also there are plenty of other shops located near by that make this a good location: office supplies, supermarket, bookstore (closing sadly), crafts and hobbies, restaurants, ..... to name a few (not by name). And of course if you don't want to get breakfast in the restaurant you can always just get coffee and oatmeal to go! Another big plus is the free parking (unless you need valet parking) and the free wifi! We all know what some hotels charge for wigi usage let alone parking. My friend and I made use of the outside seating (smoking area) to sit and soak up the Florida sun and sip our coffees. Will certainly be back!\n\nReview 47:\nWe began our 4 week trip to the states in Orlando, and we booked The Florida Hotel and Conference Center for 3 days. After the first day, to us, it was already made out that we would stay longer in this great hotel. It looks super, the loby, the rooms, and they got an direct entrance to the Mall. They have an heated pool and Spa, wich are also great. The check-in went like a breeze, well everything is just great about this hotel. So we stayed for 7 days, and then we went of to other places. We always refere back to this hotel for ourselves, when we check-in somewhere else. So, the last days of our USA trip we go back to this great hotel, because we want to end our vacation with a great memory of the hotels and the U.S.A. Thanks Florida Hotel, for contributing in a great way! Marcel Molleman The Netherlands\n\nReview 48:\nWe stayed at this hotel for two nights. Found everything excellent from check in to check out. Staff were polite and courteous. Rooms are modern and extemely comfortable and well furnished. Everything on hand in this hotel, Starbucks in the main reception and a huge food court in the ajoining mall as well as plenty of shops to look around. Also on a main bus route for Disney and Shopping outlets - Would highly recommend and would have no hesitation staying again\n\nReview 49:\nI thought the hotel was welcoming and friendly, with good attention to detail. The amenities are good however there is limited room service with not much variation of choice on the menu for healthy options, as much of the food in the food court in the mall is unhealthy, it would be nice to have a healthy choice of food for room service. The Pool area is clean and well kept, there are always enough towels which is great. The Mall is great to shop with an excellent location to the hotel, very handy. Service at the hotel has always been polite, i would recommend this hotel to a friend.\n\nReview 50:\nI stayed here on business 4/12 - 4/15. The bed was one of the most comfortable beds I have ever slept on in a hotel. The front desk staff were some of the nicest people I have ever met. The hotel is on the older side, but you wouldn't know it. Everything is clean and kept in great condition. The only thing I didn't care for was the dispenser for the shampoo, conditioner, and body wash. Kind of cheap and cheesy, but just bring your own and it's not an issue. I was on the second floor and was worried about noise from downstairs and the adjacent mall, but it was very quiet. I also loved that there was a full service Starbucks in the lobby. If I return to the area, I will definitely stay here.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27138, "query_start_index": 27140, "query_end_index": 27140, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 917, 1095, 1858, 2111, 2391, 3341, 3602, 4340, 5030, 5469, 5653, 6083, 6324, 6704, 7643, 8078, 8433, 9559, 9947, 10623, 11061, 11773, 12028, 13091, 14064, 14229, 14351, 14571, 15025, 15813, 15929, 16619, 16814, 17019, 17642, 18522, 19542, 19765, 20090, 20879, 21542, 22298, 22621, 23115, 23507, 24518, 25348, 25827, 26429]}
{"id": "120242", "pid": "120242", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\n.The unit is old with lots of bugs! 2.port-a-crib instead of normal full size crib! 3.our light was not working! The pools and location are good!\n\nReview 2:\nMy family stayed at Orange Lake Resort for 4 nights and we really had a grand time! It was worth every penny I paid even with the 90 minute tour. The saleperson was very polite and easy to talk to. We were not pressured in any way to buy anything. The villa that was given to us (as I learned) was about 10-15 years old but there was no trace of age. Everything seemed like brand new. There are some kinks but are relatively very minor, like a few minutes delay in processing but nothing major. They even had a welcome party for the guests, theater, dive-in (swimming pool) movie, etc. It's a bit of a drive (30 minutes) to Universal, but Disney is just a few minutes away! It's also outside the busy area of I. Bronson (hwy. 192) and there's a couple of ways to get to the resort from the attractions from I-4 depending on the traffic situation. My family really loved staying in this resort.\n\nReview 3:\nWe visited this resort 6 years ago and what a change for the worse. Service We sometimes waited for more than 24 hours to get maintenance service for broken appliances and other badly maintained parts in the unit. Financial Although we had toll free telephone cards we were still charged even if we dialed an engaged number. Charges that were not for our unit was added to our credit card. It was later reversed. Because of the exchange rate fluctuation between USA and South Africa we lost +- R350 (US$ 70) that was shrugged off as not the resorts problem 6 Years ago the resort bent backwards to please. Now you have to pay for and wait for everything. What a letdown.\n\nReview 4:\ni just spent almost one hour on the phone with this resort trying to get my refund from a stay i booked last month. i choose the flexible rate to make sure that i would get a refund in case i had to cancel. the staff was completely unhelpful and unkind. long story short i am not getting my $128.00 refund which i am completely entitled to. this is a vacation home property and once the owners have your money you will not get it back. anyone who chooses to stay here beware that if you arent absoulutely sure that you wont have to cancel then do not stay here because you will not receive a refund. there are so many good hotels in Orlando with great customer service and this is not one of them.\n\nReview 5:\nAs a gift for our daughters graduation from college, we stayed at the Orange Lake Resort because she wanted to go to Disney - it was myself....my two daughters...a friend....her mother and her daughter - we stayed in a 2 BR, 2 bath unit and it was perfect for us - they had everything we needed in the kitchen - and plenty of room all around !! Everything was very clean and comfortable - no problems whatsoever.....would not hesitate to come here again......LOTS of things to do in the resort itself, only being there a few days I'm sure we did not see it all - we'll be back ! !\n\nReview 6:\nWe arrived at our one bedroom ( north village). The common hall was humid an musty. Once in our \"villa\" we found each of the bath towels folded neatly and damp. Further, housekeeping left a child's crib in the master room and a high chair in the dining area. Thank goodness we brought laundry detergent (although a vacation). I had to was all the bath towels, hand towel and wash clothes; it creeped us out the were still wet. If you choose to play at River Island, do it early, the \"River\" allows many, many guests the opportunity to avoid bathroom breaks, yuck! If you'd like a cabana do it in person; 55 minutes on hold ( no kidding, nearly 1 hour!) The \"tour\", be prepared... 4 \"closers\" each with a better deal :( this was day 2 and nearly 3 hours of our life wasted (we were told it would be a hour only). Am I a notorious complainer? NO... Never as we have traveled frequently this is my first review of any of our stays.\n\nReview 7:\nWe swapped our timeshare to stay here. This place is of top quality. We stayed at the North Village in Orange Lake and it was definitely a place we will always remember. Beautiful property and awesome pools and excellent location. Rooms are gorgeous (this is in the newer section) and beautifully maintained. Only complaint of the resort are the kids activities that are scheduled. Either no one shows up or they only last a few minutes. So much more they can do with this. The golf is great here. I like the par 3 nine hole and my husband (which I didn't play) loved the 18 hole course. SO close to all parks. Can only stay here as a guest every four years so take it if you can get it!\n\nReview 8:\nWe booked a two bedroom unit through a travel website. The unit we were given was an older unit and did not match the photos online. The large pool complex was about a mile away in a newer development - these are the photos you see online. While the unit was not what we expected it would have been OK except the heavy smell of smoke. At first we thought the place just needed to air out, but the smell just seemed to get stronger. It permeated all our clothes. The entire complex is supposed to be non-smoking and they charge a $250 fee for smoking in the rooms. Apparently, they don't spend any of it to clean up the room. The complex is convenient to Disney World and it's easy to get on I-4 and head anywhere on the west side of Orlando (where all the tourist parks are located). The kitchen is stocked with untensils, pots, pans, plates, etc.\n\nReview 9:\nThis resort was a prepaid trip to hell. We checked in late so was not told about the timeshare presentation we would have to hear. It ended up being three hours instead of an hour and a half. The was no housekeeping even after we complained that we didn't get the one day we were suppose to. We were told to wash our own towels and then there was only one dryer working on the floor. We would get four wake ups instead of one. The bedrooms are near the hall door so you can hear guests all night long. The room and common areas are dirty from the tile floors, the return airvents and sticking to the carpets in the hallways. The elevtors are worse. The bed had to have a piece of plywood under the mattress. The resort is dated, dirty and has a poor excuse for customer service. The only good experience we had was actually going to customer care and complaining. Stay far away from here\n\nReview 10:\nWe had a three bedroom villa, for our troop of twelve. Be prepared to pay $49.95 for a Play & Stay pass per person, if you want to enjoy the extra Fun Zone admenities. Including unlimited use of the Hippo waterslide, Bungee Trampoline, mini golf, tubes for the Lazy River. What a blast!! Be prepared for the \"no cash excepted\" at any inside the resort purchases, even the restaurants. I would suggest bringing prepaid Visa gift cards for spending, or it could get out of hand real quick! Absolutely no smoking in or around the villas, which I appreciated very much. Great place for a family vacation! !\n\nReview 11:\nI just got back from Orange Lake Kissimmee. DO NOT USE THE INTERNET IN YOUR ROOM. I got charged $120 for internet use, there were cockroaches in the room, the gym machines were broken, the drinks are watered down BIG TIME! Drink shots. If you plan on buying DO NOT BUY FROM THE RESORT. There are tons of orange lake timeshares for sale on BUYMYTIMESHARE SELLMYTIMESHARE for 1/4 of the price they are selling for. IT SMELL LIKE SEWAGE EVERY DAY. There are few, if any, entertainment or games, etc. for owners. I DO NOT RECOMMEND THIS RESORT.\n\nReview 12:\nUnit is large and has been recently renovated. Cleaning is surface only dust levels behind and under things is very high, tub was totally clogged with hair and would not drain. The biggest dissatisfier was the time share presentation. We were promised no high pressure sales and that there would be a tour of the resort allowing us to \"get our bearings\". The presentation started late and there was no tour! We walked out getting our deposit refunded but no \"gifts\" for the waste of our time. This places the resort at the bottom for places we would recommend.\n\nReview 13:\nThe rooms were nasty Bathrooms unclean dirty dishes bath clothes ext.... They pressure the people at the front desk so hard the older lady that checked us in almost wet her pants because they would not even let her go to the bathroom. They tell us to sign up for a time share tour that is only 90 mins it took # Hours we told the sales reps we were not interested and they would not let us go until they let us go our vacation was horrible\n\nReview 14:\nI was a nervous wreck about checking into this resort after reading the reviews here- I experienced none of the issues written about. I booked this trip through American Express. I got here shortly after 4:00pm for check in, which took 20 minutes and had a super friendly clerk who did not even mention \"time share\". Our 2 bedroom villa in the East Village was spotless and had everything we could possibly need, including extra towels, toilet paper and detergent. Everyone was friendly and helpful, including the front desk when I called for extra sheets for the pull out sofa and got them within 45 minutes. Our villa was huge, we had free and fast internet connection and tons of activities for my two kids, 5 and 12. It was an awesome vacation and I would highly recommend this place to anyone! !\n\nReview 15:\nGreat place to stay, near to Disney if you want the parks, near to itself if you just want to relax and have a good time.. Fine restaurants, a bunch of pools and other ammenities to relax and enjoy.\n\nReview 16:\nLoved it, lots to do for everyone in our family. Also very close to Disney made it great.\n\nReview 17:\nThe 2 bedroom villa in east village felt just like our 2 bedroom apartment at home. The resort was clean the room and grounds. We spent most of our time at Disney World so we really didnt get much time to enjoy the amenties at the resort but the pools were very nice and clean, plenty of chairs and tables. I would recommend to anyone looking for an family friendy resort.\n\nReview 18:\nMy inlaws have a time share at orange lake and they've been going for years, It was my first time there with my husband and it was wonderful! lots to do on the resort and lots to do off as well and so close to the parks! !\n\nReview 19:\nWe stayed here on an RCI exchange week just before Christmas - we LOVED it! We ended up buying and after we returned home we bought some more points/a better week. It's clean, rooms are large and well equiped, it's 10 minutes from the Disney parks and a main road that takes you easily to Orlando and other main Highways. We loved the resort, all the pools, the Starbucks on location, mini golf, the lazy river, shopping - you could go and stay at the resort. We stayed in the West Village in a villa on the ground level, the grounds were very well kept, we could see the fireworks from D.W from our room! Loved it! We did not really do many of the kids activities, only the breakfast which was not Disney characters but the kids still thought was cool.\n\nReview 20:\nI am an owner at Orange Lake and own one of the original units in the clubhouse. Every year is becoming the same...............an outdateted bathroom with a broken shower head, an outdated microwave and a stench from smoking that makes most people sick. What was promised in the sale, was never delivered and our requests (for a clean air unit) are never met. I have written numerous times and have been ignored. We pay almost $600 a year in Maintenance and taxes for this disaster. Orange Lake..................read this and DARE to contest!\n\nReview 21:\nOur stay was part of an RCI exchange. We had a 3 bedroom \"villa' in a multi-storey complex in the West Village. It was a ground floor unit that looked into the golf course. Our unit was recently renovated so everything was still clean & new. The villa was large enough to accomodate 2 families very comfortably. The adults took 2 rooms with attached bathrooms. The 4 kids shared another room that had 2 queen sized beds. Check-in staff were very friendly and efficient. It was our base for Disney World & surrounds. We did not use that many facilities except for the pools in River Island & the mini-golf courses. We bought a mini-golf family pass which entitled 8 persons unlimited play - it was really great value and we had such a blast. It was a fun family activity on non-Disney days. Fortunately, we had no issues whatsoever & would highly recommend the resort.\n\nReview 22:\nWe thought we were staying in a nice \"hotel room\" and ended up in a musty smelling basement room as we were invited to listen to a supposed hour presentation on the timeshare offers for the nice 2 bedroom/living room/kitchenette room they showed us. The presentation ended up being over 3 hours long and we had to tell 4 different people that we were not interested in buying a timeshare. This place should not be listed as a hotel. The room you see when you click on their site is the nice timeshare room that you can buy, the actual room you will get is the basement hotel room. There is a lot to do on the compound, but it is not included in the room price. If you are looking for a timeshare then this would be the place for you, the timeshare rooms are very nice. But the rooms they put out for non timeshare holders are horrible. We were very disappointed in the room and the way we were treated when we declined buying a timeshare.\n\nReview 23:\nThis was our third trip to Orange Lake and it was fantastic. The resort is beautiful, there are lots of great activities. We loved the change to the arm bands for the lazy river and other activities. We were able to get arm bands for $20 and have unlimited access all week. A great resort for kids and adults, super-close to Disney. We love the convenience of having the kitchen and laundry in our unit. We will be back!\n\nReview 24:\nWe booked a two-bedroom condo at Orange Lake through a RCI exchange. We are Club Intrawest members. After reading tons of negative reviews about that resort and its older section, we finally decided to plunge and go see by ourselves to make our own jugment. What a bright decision it was, as we noticed Orange Lake deserves its gold corwn status... We stayed at the East Village, the newest section, located within walking distance from the Lazy River pool. The flat was clean and spacious, the kitchen was huge...we had a balcony onto the golf course. Every morning, me and my older son would go out feed the exotic birds on our porch. A nice change from shoveling I might add... Resort personnel was very polite, the nature is lush, the on-site Starbuck coffee outlet made me very happy...there is a Publix within half a mile from the resort...it was extremely conveniant...the prices are good and choice of meat is great... Orange Lake is definitely a gold crown.\n\nReview 25:\nDo not bother, try another place. This resort WILL try everything in the book to rip you off. We stayed there on a family vacation from Dec 17-27. Why we would rate this a place NOT to go: Had multiple things billed to credit cards 4 days before they had the card. The room when we got there did not have some of the beds made. Every single day we were harrassed by sales calls on our condo phone -- our favorite was at 8:30am on Chrtsmas day. Just a crappy experience all-round.\n\nReview 26:\nMy husband, 2 boys and I just got back from Orange Lake Resort, we stayed at the West Village. It was amazing. Check in took maybe 10-15 minutes, no one asked me about a buying into a timeshare. We were gone most of the time, but I did get a call 4 days after we arrived asking us abount a siminar, I said no, and that was it. Pools and rooms were great, everything was clean, I didnt see the first bug. I would definitely stay here again, and next take more advantage of the adminities!! !\n\nReview 27:\nWe booked this hotel stay a month in advance,and we got a moderatly cheap stay from expedia. When we got to the hotel the staff was very helpful, they helped us check in fast and easy. The location was helpful because it was close to disney world and the kids wanted to be the first ones to get there. When we got to the room, we were dissapointed because it was very small and the beds were all dirdy and there wasnt enough room for my whole family. As for the cleanliness of our room there was mold growing on the side of our bathroom, and no one took a shower. Luckly, there is a game room and that took up most of our time. While we were there hurricane fey was passing through the area so we only went to the beach and pool for a while cause our little one was affraid.\n\nReview 28:\nAfter reading all the reviews, i was a little scared to be honest. We checked in a little late around 8:30 p.m. Check in was fast around 20 minutes. We stayed in the 4300 building in a two bedroom it was remodeled and looked beautiful. All the staff i encountered were very nice. We did go on the \"tour\" . The guy was nice and accepted that we said we were not interested. They didn't bother us again our whole time there. The pools were very nice. We mostly went to splash lagoon for the kids carnival and the shallow waters for the children. We have a one and two year old so, it was perfect. We did eat at the restaurant at river island twice and i have to say it was not that good :( . But we mostly used our kitchen anyway. Overall it was the perfect place, and we can't wait to go back!\n\nReview 29:\nStayed at Orange Lake though an RCI exchange and of course was placed in the West Village (do not look at the pictures in Orange Lake's website when deciding to stay here, I'm assuming they are of their newer units), that wouldn't have bugged me so much but we made these reservations 8 months ago and were given a unit that overlooked US 192 which is a busy highway in Kissimmee. To make matters even worse our one bathroom still had human waste in the toilet from the previous guests, not the nicest way to start our vacation. We tried to get a new unit, but were of course told they were \"full.\" For the number of RCI points used this place was a dump to me. The room was average and all of the resorts amenities cost money, including getting a tube to use in the new river island complex. Plus none of the staff here seemed very friendly, especially the front desk staff. These are not things I would expect from what is supposed to be a \"Gold Crown\" resort.\n\nReview 30:\nHow can anyone give this a bad review. I have stayed at Nick Hotel, and the Marriott Timeshares. They were all nice, but this hotel was amazing. The Sports bar was great for the whole family to watch the game. The food at the River Island pool restaurant was awesome, it was a great place to hang out with your family (I didn't like to food at Breezes as much.) The rooms were huge! We had a three bedroom and all rooms were big and comfy. The staff moved us to a room near a pool with no problem. I would certainly go back. Just watch your food bills because they were adding gratuity without telling you, causing a double tip. Once we figured it out the restaurants credited us the difference, so all was well.\n\nReview 31:\nWe have only been here a few hours and love it already. After reviewing other reviews, I almost cancelled our reservations due to negative comments. The shuttle is great and restaurant prices are moderate. We are staying in West Village-fourth floor condo and love it. They supply you with detergent, dish soap, dish washer soap and even salt and pepper. The condo is recently decorated and CLEAN. Walgreen and Target nearby.\n\nReview 32:\nWe stayed in a very nice 2 bedroom condo for one week. Pros: awesome condo...large and fun, great pools, great location for Disney World Cons: Killed about 10 cockroaches over our stay, our room was missing pillows upon arrival so we called to ask for some around 1 pm abd then headed out to WDW and when we returned at midnight still no pillows, so we called again and then still no pillows at 1 am so called again and then they were delivered. The last night our keys wouldn't work so we had to drive to registration to get new ones. Overall a nice place but I will never stay off property when going to WDW....nothing tops their service and commitment to the guests.\n\nReview 33:\nWonderful place!Just visit few days ago.UNFORTUNATELY, me and my family didn't have enough time to see it all and I am sure we missed a lot:(:( I really like this place.The rooms are beautiful ,very comfy,very clean.The bathroom shine .There are only few things that I don't like.My room was inside the building(we stay in room with two queen beds with kitchenette),so I see the front desk.Personally I hate rooms without balcony or windows allows you to have some fresh air and sunlight .The beds are sooooo comfortable ,I slept like a baby :):)For a short stay you will have everything you need.Just so you know at the front desk they are very nice,but too pushy to convince you get involved in time sharing offers.He make me say to him this \"Look,I said No and that no will not become yes \" ....with the smile :):)But he was keep trying and I don't like this.For those two little things I am not giving them excellent.Good luck to everybody. :):)\n\nReview 34:\nEverything was clean. So many places get a worn out look in Florida but not this one. I thought the staff was friendly and helpful. Be sure to try the water aerobics!\n\nReview 35:\nWe started to use our Holiday Inn Club points for both RCI and Holiday Inn Club properties. Bottom line, this has been a great value for us. We are able to make last-minute bookings, and Mon-Thurs stays to extend our points, etc. We have turned our fixed one-week timeshare into greater than double the value (based on night stays). There is a significant difference between the Holiday Inn Club vs. other travel clubs. Mainly it is the flexibility in using your points (such as RCI and other partners). We have stayed at the resort in Orange Lake for many years and do not have any regrets. The only thing that can get annoying is the \"updates.\" As with most timeshares, they want to continue \"selling\" you more points. We just have no need for any more points..! We have taken several mini-vacations and still have last year's points. Skip the update, unless you have time to burn and want to get some discount tickets or cash back. It will cost you at least one hour of sales pressure that you may not want to deal with.\n\nReview 36:\nMy family and I visted the resort in June of 2010. Resort was beautiful staff friendly but there business practices were extremely corrupt. I signed and cancelled a contract on the same day. The resort processed by $4560.00 deposit any way. They have refused to return my deposit. I am still in court trying to recover my deposit a year later. Too bad their business practices were horrific because my family and I really enjoyed our stay at the resort.\n\nReview 37:\nWe stayed at Orange Lakes North Village for a week with our 2 daughters, son-in-law and granddaughters aged 4 and 1 and we all had a great time. The service was excellent, the staff friendly and the amenities great. You don't really have to go anywhere since there are so many different play areas to keep everybody happy. We will recommend Orange Lakes to anybody.\n\nReview 38:\nWe stayed at Orange Lake Country Club from Nov. 18-25, 2005. We called ahead of our arrival (after reading some poor reviews on TA) and requested a unit in the North Village. We were very pleased with our accommodations. The unit was very clean, spacious, with everything in working order. We had a car, so getting around to the pools or putt-putt course was easy. Orange Lake is about 4 miles from the Disney property. The West Village units looked old from the outside, and many of them are right along Highway 192. I wouldn't want to take a chance on the West Village side, but the East and North Villages are terrific. The golf courses looked great and well maintained. The walking par-3 course is even ligthed until 10:00 PM! The landscaping is also beautiful and well maintained. All in all, we were very pleased with Orange Lake and would definitely stay there again.\n\nReview 39:\nFirst of all...this place used to be the AAA number 1 resort. Now, you have staff that is rude. Management that doesn't care and sales people who will treat you nice and tell you what you want to hear in order to sell you a unit but once you buy....they treat you like crap. The golf is a joke. $135 for a poorly manicured course. (general public price). 79 to golf for owner and 89 for a guest on a golf course that has more dirt spots on it than any other I have played. Save money and travel 30 minutes North to Clermont and golf the beautiful areas up there. the orange lake resort course is over priced and overrated. Best thing about Orange Lake? Proximity to disney and other attractions. Still a quiet place to stay. The staff needs to be trained better and the service to the condos needs to improve. Try getting someone who speaks English......very difficult\n\nReview 40:\nMy wife and I, pluse 2 more couples stayed at the Orange lake resort for 1 week. We were Very happy with the service and everything worked out perfect. The Ice machine broke and leaked a little water and someone was there to fix it in 10 miniutes then another Employee came by to clean up the mess 5 min later, Service was excellent. Very nice water parks, the shuttle service was a little slow but not bad, only missed one Nooner with the wife due to shuttle service. Highly recomend this resort.\n\nReview 41:\nJust got back from a week's stay.Very disappointed with the concept. Too large requiring driving to get anywhere. 4 sections divided by a highway. We were in a 2 bedroom unit in the western section. A pool there but everything else cost money. Even the fishing pole. We drove to the river area and they wanted $9 per person per day for a tube rental. These have always been free at other places. We went through the sales pitch to get 10% off our food. The 60 minute presentation took over 2 hrs with 4 sales people. They don't like to hear 'no'. We did not get the coupons as promised either. The ones we got were useless. This place is for golfers only with 4 golf courses - 2 18's and 2 9's. No sidewalks except for the one main road. No walking trails. Claim to have 9 restaurants but in reality there are 2 with 1 sports bar and the rest are where you can get a premade sandwich or order a pizza. Would not stay again. The quality of the kitchen cabinets was poor with the laminate pulling away.\n\nReview 42:\nIf you enjoy doing your own laundry, making your beds, and fighting for extra towels, this is your dream vacation. We are a family of 5. The room was last updated early 80's best, A so called suite that sleeps 5 looked like a hospital emergeny room, with a pull out and 2 beds lined up on a wall in a narrow room. We had to move the kitchen table and stack chairs to pull out the sofa bed. The pull out had no pillow so I called at 11pm for a pillow. I was given linens and told they had no pillows til the morning. Thank god for the throw pillow or else I was out of luck that evening/!! And lets not forget the view of dirt and construction. A total disaster. This is 8 levels down from the Comfort Suites. I actually feel funny rating this a 1 because it is still a positive number!! I repeat, DO NOT BOOK! !\n\nReview 43:\nhaving just returned from orlando our fist hotel was this one. Dont stay here if you dont carry a credit card as nowhere on the complex accepts cash we had a disabled room with the smallest roll in shower i have ever seen could,nt even get my mum into it, yet the complex kept saying it was within the legal reuirements but when we asked to see a copy of the requirments they said we could,nt see them without a lawyer!!!!! And also our appartment was crawling with cockrouches needless to say we got moved to much better place\n\nReview 44:\nI go on vacation to get away from phone calls and to sleep late but that is not what I was able to do. They called an average of 5 times per day. I ended up unplugging the phones but then then I was awoken with a morning leaf blower. UNFUN\n\nReview 45:\nWhere to start. First didn't get the room we were expecting, second our view was of air conditioning units, when we asked to be moved we were treated rudely, and our new room was next to the resort dumpster. DO NOT do the time share tour. Two hours of interrogation and lies. We went through 5 people before we could leave and each one of them was rude and had a different story. The location is alright. You will need a car to go anywhere outside of the resort. There are much much much better places to stay. Been visiting the area for 20 years and this is the worst place I have visited. Hot tub wasn't working, can't swim in the lake, to many people for the amount of pools they have, the \"studio\" room is bogus. Will never stay there again. Bad place, horrible staff, unfortunate vacation. So many other places around don't waste your money here.\n\nReview 46:\nfood and pools are great. fitness center is good. only drawback is that they charge for a lot of things that could be free or alot less. such as rafts for lazy river should be free or $1 . I think that the internet is free in the rooms but I'm not sure. mini golf cost too much. But Disney is very close 10 to 15 minute ride straight down 192 grocery store right outsde of property . Target and some good resturants across street and most places within10 to 15 minutes drive; beeches are easy to get by car. basically a straight shot 1 hour and a few minutes.\n\nReview 47:\nWe were supremely disappointed in Orange Lake, and we are owners! In October 2011, they stuck us for four nights into a so-called one bedroom suite in their Clubhouse building. To say the least, this \"suite\" was like staying in a cheesy 1960's beach hotel. The long hallway to our room reminded us of cell block number 9. The other room doors along the hallway were drab brown with peeling paint and all scuffed up. The hallway carpet was stained and frayed. The stairs leading down to the pool area was rusty, scuffed up, and full of dead insects and insect poop. Our room was a long wind tunnel. One postage-stamped sized window postioned such that you could not view out of it no matter where you sat. The air conditioner sounded exactly like a jet plane when it cycled on. The entire \"suite\" was drab and dreary. When we complained, we were told, \"That building is our first building built over 25 years ago. But aren't the granite countertops nice?\". We will never return to Orange Lake Resort and are totally disappointed.\n\nReview 48:\nseveral issues with resort.... 1. pools and hot tubs not properlly maintained 2. low staff numbers 3. very low staff moral 4. management not impowered to solve concerns 5. issues with resort and staff are passed off from one manager to another.......never getting resolved\n\nReview 49:\nHaving been sufficiently hassled to buy a time-share (90 minutes does not equal 3 hours) we returned home to find that a bartender had overcharged our card making a $4.00 tip $40.00. The resort refused to return calls and letters and then refused to work with my bank after I disputed the charge on my card. $36.00 isn't a big deal, but I can't be the only one. Be careful.\n\nReview 50:\nI stayed at Orange Lake Resort with 7 of my family members. We all had plenty of space to put our things, sleep, and relax in the condo unit. There are different pool areas for different types of activities. We visited the lazy river pool to enjoy the different activities offered there such as floating in the tubes,water slides, the D.J. 's games, or just to chill with a frozen drink. When we wanted something a little more quiet, we visited one of the other pool areas where there were less people, but still great facilities to enjoy (including the aforementioned frozen drinks!) We stayed in the West Village in a 2 bedroom unit. It was clean with modern appliances. The staff responded immediaitely to any requests, and we did not answer the phone so we were not bothered at all by the sales staff. I would highly recommend this resort.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32458, "query_start_index": 32460, "query_end_index": 32460, "truncation_seperator": "... 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{"id": "2515863", "pid": "2515863", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is not worth the $159 a day that they charged. I attended a convention at another hotel because that hotel was full. The Renaissance Hotel has very poor service, and it is very difficult to understand the front desk staff, as they speak very limited English. There is no coffee pot in the room, and guests are at the mercy of staff who may or may not deliver the complementary coffee to your door. The first day, there was no coffee delivered, even after 3 calls. The second day, they did deliver the service, which consisted of a pot of lukewarm water and an envelope of stale hot cocoa. Then, 30 minutes later, as I left my room, I almost stumbled over a second tray that was set by my door. I had no time to drink this, and wondered why they delivered another unrequested service. The ice machine was broken, and when I called to ask when it would be fixed, the front desk person said \"I have no idea\". I stayed with 4 fellow employees, and all agreed that we would never stay there again. Very disappointing.\n\nReview 2:\nThis hotel will be nice, I'm sure, when the $21 million dollar renovation is complete. For now, in 10/06, it's a wreck. Only one restaurant was open, the pool bar had closed by 9 pm on a Friday night even though there were 50 or so people wanting to be served. The atrium and lobby are completely blocked off. The rooms require updating, too. If I were you, I'd spend my money somewhere else.\n\nReview 3:\nJust returned from a two week stay at this hotel, and cannot think of anything bad to say about it. It is kept spotlessly clean in all areas, the rooms and all facilities are excellent, the service and attitude we encountered from all staff members was first class. Without doubt the best hotel I have ever stayed in.\n\nReview 4:\nI stayed for a business conference. I had a room facing inside the hotel. The roomsize was pleasant, but: the bathtub was so old, it had scratches and stones inside iand you wonder if one should were slippers. the door to the small balkony would not close proper, so you hear the noice when they arrange breakfast downstairs or people celebrate in the evenings. so you might want to get a room facing the outside, but then you can't open the windows. the conference facilities were ok, but they are unable to prepare proper breakfast or a dinner for large groups. there were ofteh stains on the chairs.... is it so hard to clean them? reception and staff was always nice and friendly.\n\nReview 5:\nAs a seasoned Business Traveler I was shocked when I checked into this Hotel. If your purpose for being in Orlando is SeaWorld, then you're in the right spot. If you like 1980's Decor, a poor selection of Restaurant Options, and an abundance of whining, wet, kids with bickering Parents, then you're in the right place. Otherwise, keep on looking....\n\nReview 6:\nStayed because of an awards ceremony we were attending at the hotel. We were not disappointed. The Mist Bar was very fun with interesting drinks. The pool and gym are nice. I only had 2 things to complain about....the water and the temperature of the hotel. I never buy bottled water but the water in the hotel is terrible! It even smells bad while taking a shower or brushing your teeth. And the temperature of the hotel was so cold that it was commonly a topic of conversation with strangers while riding in the elevator. So....bring your own bottled water and a thick sweatshirt and you'll be fine.\n\nReview 7:\nA dream come true for my wife, a killer whale fanatic since childhood. SeaWorld is our 2nd home and my wife has always wanted to stay here as it's just across the parking lot. Front desk staff were all courteous, professional and happily attended special requests. The chilled glass of bubbly was a welcome surprise (pun intended) on this hot afternoon! Our room was clean, comfortable with a balcony overlooking SeaWorld. Perfect. The bed? Mmmmmm...almost missed breakfast. The breakfast buffet at Tradewinds in the atrium was fantastic! Clean, fresh, well stocked (almost too many choices, if there is such a thing) and all kitchen and service personnel were on their \"A Game.\" A great way to start our day. Kids and parents will love the many different pools. Separate areas for toddlers, older kids and adults. And two water slides! Highly recommended!\n\nReview 8:\nIf you're going to Sea World you can't beat the location. They have a shuttle but we just walked across the street to enter the park. The beds are VERY comfortable and I slept like a baby! Maybe it was because we stayed at a budget Disney resort and were on a cruise prior to going here, but everything was SO BIG: the room, the beds, the bathroom, the huge center court, the pool and two jacuzzis. I'm probably too energy conscience, but I kept thinking about the cost to cool all of the space in Orlando! The pool by the way is gorgeous. Unfortunately there were a lot of kids that kept splashing in the jacuzzis so it was hard to be romantic with kids diving and jumping in next to you late in the evening. The pool was not heated so I guess the kids were too cold to swim there - still, why were little kids at a pool this late at night? One other comment: There is no free shuttle to/from the airport which I thought was odd for such a gorgeous resort. I had to make my own arangements and pay extra for them.\n\nReview 9:\nLarge corporate hotel without much soul that has recently had a multi million dollar refit. Stayed for two nights. Staff were friendly, room was a good size with an adequate bathroom. Breakfast was a fantastic experience with a vast buffet which changed on a daily basis with some of the freshest fruit i have had anywhere. Perfectly decent hotel but not in the same league as some of the hotels that carry the renaissance brand. I had been charged for my breakfast for both nights even though it was included in my rate and it took 3 attempts to remove this from my bill which was slightly irritating\n\nReview 10:\nThe bathroom floor had dried up stains. Room service was very slow to bring extra towels when needed. The staff was unpleasant when approached about the dirty room. There were many business conferences at the hotel not at all a family oriented place.\n\nReview 11:\nWe stayed at this hotel for 2 weeks- 22/7-05/08. First thing I was told was I needed to pay $7.00 per day to park at the hotel. $98.00 in total I feel was a complete rip off. The glass roof in the lobby leaks every time it rains, so you find yourself having to avoid buckets and bowls on the floor. The cost of 1 pint of Budweiser is $5.00 and the guys behind the Dolphin bar were extremely miserable. I suspected I was interupting their time watching tv every time I ordered. The hotel is very business orientated, every day I was there another conference was on- it seemed to be that the staff were too busy to bother with families on holiday. The pool was dirty (even saw a turtle one morning laying at the bottom). The toilets were nasty and needed an extreme cleanse. The room was outdated and the maid service was minimal. On the whole not what I expected from a 5 star hotel- seemed 2-3 star at best. Do yourself a favour and stay somewhere else.\n\nReview 12:\nBad service at reception, terrible food and NO wi-fi in rooms; oh and the wi-fi in the lobby was practically non existant. I truly expected more for the price.\n\nReview 13:\nI didnt know we were being charged 16 dollars a day for parking there and then I didnt know we would be charged for using their internet....bottles of water in the room that says $3.50. WOW....this placed appeared elogant but at the same time cheap greedy like. Loved everything except the unknown additional charges that I wish I knew about ahead of time so I couldve booked somewhere else. I rally had a better stay at the fairfield in on the other side of Sea World. Go figure.\n\nReview 14:\nFrom the outside, the hotel looks nice. However, I got to my room and: 1) saw a stain on my rug 2) paint was chipping off the ceiling 3) mirror on the sliding closet door was cracked 4) my bath towel had two HUGE holes. I told the front desk about the towel and cracked mirror and the clerk told me, \"I will let house keeping know; I'm pretty sure they accidentally missed it.\"\n\nReview 15:\nWe wanted to stay here because of it's proximity to Seaworld, as season pass holders it would have been an excellent choice. It is a beautiful hotel and the service is great but they treat you like royalty because you have to pay a kings ransom to leave. It starts at parking, there is none so you have to give up your car to the valet( ka-ching), breakfast... (ka-ching) dinner or room service (KA-CHING), they even charged $100 for using the phone and a calling card, which they later refunded once they found out we used a pre-paid calling card. The only thing that really made for an unpleasant trip was the soiled bedspread. The cost for my 2 day adventure for the 4 of us, Seaworld $200, the Renaissance $500. Sleep in your clothes and get ready to pay thru the nose!\n\nReview 16:\nStayed at this hotel in October. It was 'okay' at best. I, too, experienced the 'room dance' at this hotel...check in, up to the room, back to the desk for the room I'd 'reserved', bit of a tug-of-war, back up to the new room, only to again be disappointed, but too tired to argue anymore. Room service took an hour and a half to deliver a cold sandwich and a cold salad...an order that was placed at 9:30 at night. It was only after an inquiry call that it was finally delivered. To their credit, the food was of good quality and portions were nice. The front desk was snippy to say the least, and the self park charge irked me a bit. The lobby is indeed beautiful, but the rooms are just hotel rooms...certainly not worth better than $150-$160 a night even at peak times. The nicest thing I found about the rooms were the bath & body amenities. The location can't be beat if going to Sea World, but that would be my only draw--along with a great rate--to go back to this hotel.\n\nReview 17:\nThis is a beautiful hotel in a prime location just opposite Seaworld. It is modern and the staff are friendly. The aquatic pool inside and the guilded aviary are amazing. Complimentary tea and coffeee are supplied to the room. Those are the good points.The bad points outweigh the the goodpoints however. 1) the Hotel charges a daily car parking fee of $7, 2) If you want to use the room internet facilities the daily charge is $10, 3) If you want to use wifi internet in the atrium the charge is 50 cents a minute. 4) cold bottled water is $3 - more than you pay in the theme parks.5) Meals within the hotel are fairly expensive eg $7 for continental breakfast. Most hotels on international Drive offer free car parking, many offer complimentary internet access. So if you are on holiday with a family and are paying for the holiday out of your own pocket I would choose another hotel.If however your boss is paying then yes you will love this Hotel.\n\nReview 18:\nBooked through Seaworld and prepaid. Upon arrival was told that our booking wasn't for as many nights as I had made. Upon giving them the receipt they then \"found\" the extra nights that were missing. Beautiful property - liked the open air lobby. Never had towels, but called for some and they always brought them promptly. Never had hot water. Food service good and very prompt. A big conference hotel and very noisy. Starbucks always has a line. Beware that walk to Seaworld is through Seaworld parking lot and a bit far if you have small children in the hot Florida weather. Many times we drove to the entrance and paid for VIP parking. Our room was very big and fit five of us, two queens and a rollaway.\n\nReview 19:\nI was here for a conference and was very frustrated. This is a beautiful hotel but it has horrible dining options. I was forced to pay exhorbitant prices for bad food that was WAY below temperature. There is nothing within walking distance - it took me almost half an hour to walk around the block just to find that there was nothing around. If you aren't in Orlando for a trip to any of their many overpriced attractions, this is a terrible place to stay. It was like being held hostage in paradise.\n\nReview 20:\nPut together a well know hotel chain and the average quality of the 4 or 5 stars hotel in US and your expectations will be right at the top. Well that was my case and the disappointment was even more. The hotel furniture it is not only stuck in the 80s but for the status it is it seems it is from the 80s for real! Same for the bathroom furniture (with plastic cortines in the bath :/) and not exactly the standard of cleanliness you would expect. 220$ for all this and not breakfast included. Do we want to talk about the swimming pool? better I stop here. You have so many options (My colleagues stayed at the Peabody - much central, excellent hotel and cheaper!) at Orlando that staying here feels like a waist.\n\nReview 21:\nHave stayed here many times over the years with the family and it is always nice. It is the best location when it comes to getting to all the attractions. Any great theme park is never more than 20 minutes in any direction. Would always stay here. The pool area for kids is a great addition. The inside is peaceful.\n\nReview 22:\nVery nice hotel...Pro's and con's - its right across the street from Sea World and they offer a quick queue pass if you ask before they run out and early admission to Sea World on Saturday and Tuesday. Try to get a room deal that includes parking or you'll have to pay for it. The food tastes great but is quite pricey and you don't get a whole lot of it. If you want a good breakfast, I would go out. The buffet is not worth $20 unless you can eat that much eggs and pancakes. The rooms are very large but really need more draw space if you are staying for a week or more. There's only three small ones and for a family of four, you better hang most stuff up in the closet. Stay a way from a room near the elevators. They are quiet until you attempt to sleep at night. Although there a few cons here, the pros definitely out way them. Very clean and employees are helpful and friendly.\n\nReview 23:\nMy husband and I just got back from a 5 day trip to Florida. We got a great rate through priceline 85$ a night. We had a king suite with a balcony that overlooked Sea World. The staff was very welcoming and accommodating. We requested early check in and a room with a balcony and got both. We checked in at 12:00pm on Monday. Our original room was not ready yet so they went ahead and gave us another room so we would not have to wait. The pool grounds were gorgeous and well kept. I only wish the pool was slightly larger. I loved that they had a Starbucks in the hotel too. The only downside is that they close at 3:00 every day. I wish it would have been open a little later. Overall, the hotel is great and I would highly recommend it!\n\nReview 24:\nThe hotel is pretty but a bit shabby around the edges. Champagne appears to impress some reviewers but I look deeper. Nice touch, but the service is ABYSMAL. I was there for a conference. Two packages were sent and signed for by the hotel 2 days before my arrival. Both lost - got one on Tues. and one Thurs. night. Hotel messed up a key card ad buy. Did not distro to guests. Very nonchalant - told me \"if they want them they can come get them\". (Refunded but opprtunity lost). Billed me with another person's Marriott reward number -4 trips to front desk to resolve.Gave me points that I doubt I will ever see. Pool bar did not have ingredients for basic drinks. Food service awful. Staff acts like they are asleep and doing you a favor. No GM or Asst. Gm available to speak with me re concerns. Front desk mgr told me \"this is Orlando - it is slow here.\"\n\nReview 25:\nPool area reminds me of a tropical region. Staff, room, and overall atmosphere was very nice. The children loved the children's pool area which was awesome.\n\nReview 26:\nGreat hotel. Reception went out of its way to give us a room overlooking seaworld. Rooms are large and clean., only thing was we had a double balcony sharing with our next door neighbour (strange) The hotel has a lovely pool area and a superb bar at the pool serving delicious food. The days we were sunbathing we were even treated to live music. Great place to unwind. We would go back but be warned you do need a car to get about as you are not on the main stretch of road. Another thing is the car park costs 8 dollars a day so beware it does mount up. ALl in all great value for money\n\nReview 27:\nRanking 69th? Crazy!. Enormous room, clean and well appointed. Big TV, pool, everything seemed new. Staff was on the ball. Check in took about 30 seconds. Quiet and black-out drapes that really work.\n\nReview 28:\nstayed here for two weeks and thought it was a brilliant hotel. rooms were very clean and comfortable,pool and jacuzzi good. plenty of help if needed from all the front desks,found all the staff to be friendly and pleasant. will definately go again\n\nReview 29:\nthe overall ambience of this hotel is so great...very sleek, simple furnishings in lobby and rooms. lotsof amenities like a starbucks and gorgeous plasma tv's scattered around showing underwater stuff....toiletries in room were above par and bed and furnishings in our large room were great. The pool area is nice with 2 hot tubs and a grille poolside. being across the street from seaworld entrance (you can walk) is a big plus if you are going to the park during your stay. we had a room with a view facing seaworld on the 8th floor and we had an unequaled view of fireworks at 9:50om while sitting in our comfy chairs facing the big window. very cool! The only drawbacks were minor...you had to pay to park (but you will not have to pay the parking fee in the sea world parking lot) and no free wireless internet.\n\nReview 30:\nstaff very rude, sad rooms for the price over all place is cold and not worth the price. food nasty $$, parking a mess to get out\n\nReview 31:\nwell, it was just a few weekends ago I went to the Renaissance Resort in Orlando. We were only going there becuase my Grandpa wanted us to go on a family trip and the hotel we registered for suddenly went for constuction and put us in a crappy room then we got there. We didnt go to that hotel. We registered at the Renissance. When we pulled up, they opened the doors, valleted the car, and took our luggage. I walked in and I was amazed. My chin dropped to my feet. As a 12 year old Ive never been to a resort like this. It had a spa,an indoor wirlpool, a hair salon, a resteraunt, bird flying around!!! IT WAS AMAZING!!! The rooms were perfect, the delivering of the food to the room was great, ive never been somewhere as beautiful like this!!! and i thank the employees there for making me happy.\n\nReview 32:\nThis hotel is excellent. The rooms are big, the pools are amazing, and the service is the best EVER! We walked right across the parking lot to Sea World and were even permitted to keep our car parked at the hotel. This was the best hotel experience we have ever had.\n\nReview 33:\nStayed one night instead of two! If you enjoyed the 1980s than this is the place for you because it hasn't been cleaned or updated in twenty years! Very dated lobby and rooms, Tradewinds restaurant has dirty walls and furniture, the decor of the hotel also reflects the service.\n\nReview 34:\nThis hotel is out of this world. The staff are very helpful, the food is lovely and its in an excellent location. We were there during thanksgiving and they really know how to look after people. Its great would return again.\n\nReview 35:\nI stayed here for a week. I was very dissappointed in the front desk staff, they were not a friendly bunch of people. The rooms are very dated. The beds are dilapitated and are in need of replacing. The water smells like sulphur and makes taking a shower unpleasant. The Breakfast buffet is $21 a person and no egg is worth that much especially when there are so many higher quality eating establishments within walking distance. Also they charge $15 for wireless service and $15 dollars for parking, who in this day and age still chrge for wireless and feel like they are doing you a favor. The resort is not downtown so why would they charge for parking? There are 2 Hilton properties adjacent to this one for a better rate and free wireless and parking. I will definitely stay at one of them on my next visit.The high points are the pool and fitness center. They are building a water park and a lot of the parking lot has been blocked.\n\nReview 36:\nRecently stayed here for 6 nights. The hotel is of a very good standard, the public areas are very spacious and relaxed and the bedrooms are excellent. We were able to walk to Sea World and Aquatica which saved parking charges. Really good food in the sports bar and the Starbucks in the lobby was great for breakfast. For Orlando, this hotel has an upmarket, hushed quality that is so welcome.\n\nReview 37:\nStayed here in 2005 but only just joined Trip Advisor Hotel - cant fault it. The staff were excellent and it was so clean and the rooms were lovely, although our view overlooked the car park to the left to the right you could make out all the Disney parks! Cant comment on travel as we had a car and made our own way to all the parks however by car if you are hiring then its in a perfect location, slighlty out of the way that you dont feel over run by other tourists but it was so peaceful. Food at the pool side bar was lovely every time although kept forgetting chips were crisps! Highly rated.\n\nReview 38:\nThe staff is helpful and courteous, but the rooms are somewhat run down, my room phone did not work, the A/C in the room did not work, and while the front desk was very compassionate the maintenance crew was completely inept at making any repairs. I would not stay here again if other options were available.\n\nReview 39:\nI stayed here while on business in Orlando.. Room service has a great Cuban sandwich. You really don't want to leave this hotel, it has a tropical feel to it the bar and the restaurant are great, the staff are attentive. You are directly across the street from Sea World so this is a great place to stay if you have children. Plenty of parking and there is a great gift shop and a Starbucks in the lobby..\n\nReview 40:\nI was at the hotel for a business conference (CRMUG) and ate sushi at the bar in the lobby/atrium. I spent the whole next day in my room with food poisoning. You would hope a hotel like this would not let their sushi get too old but I can tell you they definitely did. Very uncool.\n\nReview 41:\nwe stayed at this hotel for eleven nights the hotel is fantastic and we didnt have any problems apart from the complimentry coffees that kept arriving late. The pool and spa pools were great,we used to come back from Seaworld and go and relax by the pool it was open unil 11pm,I would write my diary and my son and husband would go in the pool. I am Disabled and our room was right by the lift which was excellent not having too far to walk. Also we were given free valeting we would go out and they would collect our car for us and bring it to the front,it had a cold bottle of water in there and they parked it for us too when we came back to the hotel, the staff were brilliant and we would go back to this hotel. We were just accross from seaworld which was fantastic and when we looked out from our balcony we could see Epcot and the Swan Hotel. The room was lovely and clean and a nice size too!\n\nReview 42:\nBooked two double bed rooms a month in advance, arrived lateat 10 pm, waited 15 min at front desk and were told there is only one room on reservation (paid already for two) after 30 min at front desk they found two rooms but the servive person wasn't polite. in the morning the guests of other room got bite mark on legs and arms. We told that at the front dest but they told that its not possible. Also the rooms were dusty. I would not recomend the hotel to anybody else. will never go there again. And $16 for parking? Give me a breat.\n\nReview 43:\nWe got this on Priceline so i was dubious if we where going to be placed in a broom cupboard somewhere in it :) But i have to stay this hotel was FANTASTIC! Fast checkin - asked if we would like some champagne or apple cider when we checked in. Super friendly check in staff - i wish i could remember the guys name who checked us in as he was brilliant. Beautiful atrium, truely stunning - excellent pool area with great loungers and hot tubs, excellent gym. The room was immaculate and with a Seaworld View. Its not a hotel i would have picked myself but im so glad priceline found us it.... i would definitly go back. It was been by far the best hotel of our stay. Keep up the good work guys!\n\nReview 44:\nWe stayed at the Renaissance to end our trip in Orlando and loved it! The front desk staff was fantastic and the room was very clean and large. The only downside is the cost of the parking. It would be nice if this was included in the room price.\n\nReview 45:\nI stayed here for a couple of days of business meetings. The room is a good size with a comfy bed, nice LCD TV's, big bathroom, and a sitting area. The rate we received was pretty reasonable but you do pay for the extras (phone/Internet package for ~$15 and another ~$12 for parking). There is a Starbucks in the hotel which was very convenient. They also have a nice funky lobby. The huge atrium in the middle has nice comfy seats. We had our meeting in one of their rooms and I was very impressed with the service. They kept the coffee filled and hot. They had us pre-order lunch making sure our food was ready when we took our breaks. All in all, a very nice hotel for corporate gatherings or personal stays.\n\nReview 46:\nOn the negative side - even if you get a good room rate. don't forget to add in the $14.95 for wireless internet in your room (come on its wireless unsecured - this should be free!!) and $16.00 to self park your car! Also not enough choices in the restaurant menus! On the positive side - I was greated with a glass of champaign. The hotel is beautiful, the rooms were clean and the staff friendly. The pool area was excellent and the staff at the poolside eatery attentive and friendly.\n\nReview 47:\nOur stay was from 10/6/05 to 10/10/05. The location is very good. The property is across the street from Sea World and a short drive to either Universal or Disney World. I am somewhat \" picky \". So I would say that some of the areas in the lobby are in need of refurbishment. Elevators also. Our room was fine. We had booked a package through Priceline so the effective daily room rate was reasonable. The Atlantis Restaurant was excellent and definitely worth a try. The pool area was very nice and well maintained. The staff was friendly and helpful\n\nReview 48:\nThe staff is super friendly - from valet, front desk, servers in the restaurant to housekeeping. We felt at home. The hotel was beautifully decorated for the Holidays and the open atrium was inviting and contemporary in feel. The food was good and more than plentiful. Beds were very comfortable - one of the best night sleeps I have had away from home.\n\nReview 49:\nMy partner and I had the pleasure of staying at the hotel for a long weekend to visit Disney World. Upon check in we were upgraded to an interior balcony room on the eighth floor. We did not want to leav ! The hotel is conviently located about a block away from Intersate 4 thus making Disney World and Orlando Premium Outlets easily accesible. Sea World is also literally across the street. This is a true luxury hotel and the staff are very accomidating and extrememly professional. The complementary champagne at check in is also a nice touch. We got a great rate via Pricline for 75.00. However, keep in mind that this is a higher end hotel so expect to pay for parking. We will definetly stay here again !\n\nReview 50:\nThis trip was a surprise trip by husband for Christmas. We checked in smoothly without any problems. They stay was the same. We did not have to talk to the front desk for anything the entire stay.. That's when a vacation really stands out!! We were pitched a return timeshare stay, but they were not annoying about it. The pool area was great.. Get there early for a chair with sun ..as the palm trees block some sun. The fire pits at night was a cool added touch after a swim before bed. I would stay again.. 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{"id": "2514654", "pid": "2514654", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nCan't complain about this hotel - we paid around \u00a3100 per night for a comfortable double room, a stones throw from all the lights and action of Times Square. The rooms were clean and tidy, staff pleasant. A lot of people have said that it could do with a lick of paint but I think it adds to the history of the place - the building is around 100 years old. The Cranberry Deli next door but one is excellent, internet access, open all the time, good food - I highly recommend the chicken fajita wrap :-) You can't argue with the location either - ideal for tourists new to the city, you're slap bang in the centre of midtown, walking distance to a lot of main attractions, and near the 1,2 and 3 subway lines which are pretty central too. The ultimate question is - on the same budget would I stay there again? Yes! In a city where rooms are notoriously expensive, this is an ideal place for a budget concious traveller looking for a homely place to stay.\n\nReview 2:\nwhat a DUMP! sure enough, if you sleep here you'll get biten by bed bugs. this place is disgusting. be forewarned. this is barely a .5 star\n\nReview 3:\n01. no one to help with luggage. we were staying for a week and a half and had a lot of bags. 02. no early check-in despite having available rooms 03. hotel was under heavy renovations during our stay, and no one notified us 04. the best part was the location. 05. you could hear people having \"relations\" in the other rooms. 06. they should do background checks on their housekeeping staff, because we ended up with missing items after the first couple of days....we refused housekeeping after that.' this was my first time in new york, and it was dirty and smelly and fun just like i expected. front desk staff was clueless and couldnt tell us where good food or bars were.\n\nReview 4:\nNothing much to add to the other reviews on here really. Clean basic old-style hotel very close to Time Square.Newly decorated room of reasonably good size, with a comfortable bed, good bedding and white towels.Abundant supply of hot water in the bathroom, which had a shallow bath and shower. The door lock had a knack to it, there were no curtains/blackouts at the windows but blinds, the air conditioning unit was noisy, there were no tea/coffee making facilities or clock and not much of a view from the windows but very good for the price paid.Cranberry deli two doors down very convienient for breakfast or the odd cup of tea/quick snack. Would recommend, unless you want a hotel with the wow factor-in which case pay more and go somewhere like the Sheraton Towers!\n\nReview 5:\nIf you want posh, don,t stay here but if you want decent , clean and very close to times square stay here situated just off times square next to a great pub the perfect pint (food was the best we had on our recent trip) staff very helpful and cheery , great amenities close by Food, subway etc .\n\nReview 6:\nI was a little worried when I reserved the accommodation, that I may get a run down room. But I did not. Room 301 was very basic,but clean. Both the bedroom and the bathroom had been recently renovated. I was lead to believe from check in that some of the top floor rooms had yet to be renovated. The reception staff were friendly and helpfull. The location was what pulled this hotel for me. As I was hitting Broadway, it was all there with a short 2 minute walk. I would stay here again.\n\nReview 7:\nThe only thing good about this hotel is its location. Rooms are small, no amenities in the room, bedding didn't really fit the beds, towels are paper thin, water not real hot in the shower plus there was not a lot of water pressure coming out of the shower head. Beware - - there are no hair dryers in the room, nor shower caps, lotion, conditioner or iron.\n\nReview 8:\nIf this shows up on your searches as FAR cheaper than others, then stay here. But if there are other places costing a bit more, and the rating is better, stay there. The place is VERY much still under renovation. Bathroom was fine in our room, and the staff was nice enough. But the place is still being worked on, and the bedding is pathetic. I had better towels in India. You can see the mattress through the fitted sheet. The pillows are pathetic, though you may have more luck asking them to bring more for you...but they were out when we asked for extra. Location is good. We paid about 180 with tax, and I would have gladly paid 210 for a less skanky room...but not 250.\n\nReview 9:\nI booked this hotel for a 7 night stay and was attracted by the good reviews combined with its reasonable prices. For the price, this is a great hotel and is conveniently located being less than a block from Times Square. My room was a good size and was both clean and well maintained. Although the room overlooked the central courtyard, this was not a problem and in fact meant I was not plagued by street noise. There was plenty of power points for charging laptops, phones etc and indeed free wifi. The staff were really friendly and very helpful. The only minor negative is the lack of tea/coffee making facilities in the room but at the price they charge, isn't a problem. I recommend this hotel to anyone looking for a clean, good value hotel in the heart of the city. One final tip, do check out the Cranberry Deli Cafe next door, the food is excellent and competitively priced.\n\nReview 10:\nTrue, this hotel has a great location but that is it! I understand this hotel is very old and is undergoing renovations but that is no excuse. The rooms are dirty and dingy. I went with a group that had three seperate rooms and each was worse than the next. Stains on walls and carpets, cheap sheets, loud window-unit air conditioners and elevators that are very scary to ride are just a few examples. Staff is very rude and not helpful at all. Each room is only given one room key so good luck if you plan on seperating with the person you are sharing your room with. If you can afford to play in New York City than you can afford to pay more money and stay somewhere else or stay just outside Times Square and take public transportation or a cab into the city. You will be much happier.\n\nReview 11:\nThe best thing about this hotel is its location, close to Times Square. The room was very basic and not particularly clean. We had problems twice with a blocked toilet in our bathroom. The second time we were merely offered a plunger, hence sorted it out ourselves. Staff were not friendly. Having said that, we were out and about all day and this was just somewhere to sleep. We didn't expect luxury and we certainly didn't get it. I wouldn't stay here again but it wasn't terrible and if you need somewhere cheap to stay and centrally located, this hotel does the job.\n\nReview 12:\nHotel is quite old but the location is very good. Despite being well served by a blonde lady of Polish origin (can not remember the name) there are two others clerks, a young blond and a \"Japanese\" man were not friendly...actually, it seemed they wre doing a favor instead of being paid by service.\n\nReview 13:\nWe returned from NY some months ago, but bad memories from Hotel st James are still \"fresh\". The quality level of the rooms is really low: no comfort, small space, no hangers in the tiny closet, broken mirror, broken forniture, noisy a/c, noise from the road, bad smell, from the window we could only see a wall and garbage (see pictures)... I cannot remember a single good thing about the room. And the rest of the structure is not better...Only one elevator available for 12 floors and it was so inefficient that it would take between 5 and 10 minutes to get it! The assistance from the staff or the managers is almost inexistent. I strongly suggest you not to get tempted by the price because, after experiencing this hotel, I would not stay there even for free! You could probably save money booking this hotel, but you also risk to ruin your trip. Even if you think you will only spend few hours at the hotel (for example just to sleep), they could really be uncomfortable hours...\n\nReview 14:\nok i stayed here in december of 2005, the location is good, but the hotel is terrible, the lobby was filled with junk and was not even finished, the clerk was never at the desk, and the floor in the lobby was plywood with smashed up tiles. there was a small \"room\" in the lobby that was made out of white unmatching panel board with broken plexyglass windows to put your luggage as you waited for the room and anyone could just walk in there and take it there was no door or anything. the room was disgusting. the bathroom was smaller than the one in my RV and the power went out if the tv was on at the same time as the lights! this hotel looks like it has not been cleaned in 20 years, disgusting. dont stay here, the people sleeping in cardboard boxes on the streets have it better than you do if you stay here!\n\nReview 15:\nI was not expecting a palace but this place was a disgrace. Typically, hotel rooms are no big deal to me because I merely sleep there. However, I believe as a hotel, it should be condemned. It had a filthy carpet, stained walls, broken night lamp, broken old-fashioned tv, flea market furniture, no a/c or fan, small and few towels, dangerous uncovered steam radiator, dim lighting, lumpy bed, very weak shower pressure and the walls were painted different colors. How they do business is beyond me. There are better hotels for the same money. It is so awful I intend to contact the NY dept of consumer affairs. Save time, money, and stress. STAY ANYWHERE ELSE!\n\nReview 16:\nJust returned this week from a 4-night stay; not our 1st trip to NYC, so we knew standards were much lower, but this was an all-time low. Largest & most serious complaint is there was NO security used with their handling of room keys. They asked that you leave key at desk each time you leave, and when you return, you simply walk up, state your room#, and you are handed a key. NO identification as belonging to that key is required; it could be given to anyone walking in off the street! When I complained of this the old gentleman told me \"he recognized us\". We had never seen him before as he was not anywhere on duty when we checked in earlier. We stopped turning in our key as a result. Toilet was built right up against wall/door, could not sit properly for use. No hand towels ever; no kleenex ever; no iron; no hair dryers. When asked at desk for some of these items, took 24 hours to receive in room. Very poor lighting in room & bath. Will not be returning to this hotel, nor would we recommend it to family or friends.\n\nReview 17:\none block from times square and theatres. small,no frills but rooms were clean and recently updated. we had to move because the shower didn't work, but staff was prompt and friendly. the rooms were pretty good sized compared to other, more expensive places i have stayed in time square. two deli's located next door. there was plenty of towels, soap and shampoo.\n\nReview 18:\nWe were a bit nervous about staying at the St. James after reading some of the reviews, but were pleasantly surprised with our rooms. They were just as large (and bathroom larger), than the Sheraton Towers that we had stayed at previously. The rooms were clean and you couldn't ask for a better location. The staff was very nice and the Cranberry Deli two doors down was a great place for tasty, cheap breakfasts. Would stay there again. Ask for a back room, though. Our room faced the street, so much noise and light during the night.\n\nReview 19:\nThis is the perfect hotel to stay in to truly experience what New York city has to offer. Its a fantastic location, I was so surprised how close we were to times square. The hotel itself is pretty basic but its extremely clean. The hotel was great value for location alone and the staff were very helpful at all times. I cant recommend this hotel enough. Looking forward to going back!!! !\n\nReview 20:\nThis hotel is a very good selection for those travelers with limited budget but that wish a good location and respect very much his privacy. Without having special luxuries, this hotel has comfortable and clean rooms and an insuperable location, only two blocks from time square. Definitively a look deserves if you are searching a hotel in one of the most expensive cities of the world in accomodations.\n\nReview 21:\nTerrible, horrible! It was my worst experience in a hotel!!!!! First, check-in by arrogant, rude and non professional guy. I feel that i was disturbing him, or he dont want to work. No greeting, no smile, NOTHING!!!!! There was dead big bugs in the stairs...The room was small, noisy, to hot, the floor was not vacum, I found piece of i dont know what on the floor....NO hot water. I call for a technician, i NEVER come, i'll call back, the receptionist hang up on me...Finally a guy came. He didnt know what to do, after 10 minutes just playing with the handle of the shower I ask him to leave...They didn't fix it and they DONT CARE! Dont go there it's terrible! The only good thing is the location of the hotel. They are all wrong! SO BAD!!!! !\n\nReview 22:\nMt partner and I stayed at the St James Hotel for 8 nights in November 2009. Our room was on the ninth floor. (914). Room was big and very clean. We asked for a hairdryer and iron etc at reception and we kept them in the room the entire 8 nights and just handed them back when we left. This hotel is in a great location to use as a base to explore Manhattan! We also found the staff really friendly and helpful except the 'night guy' - he is grumpy bum! Anyhoo, the only complaints I would have considering the price range of the hotel is the room keys and the towels need updating - I found them to be old. Otherwise, for the price, this hotel was great. The hotel was always so busy - so that is a good indication of how many people are happy with the hotel. For food, drinks & snacks - there are 24 hour deli's, cafe's at your door step. I would stay at this hotel again simply for the location and the price.\n\nReview 23:\nThis Hotel is the worst i have ever experienced. very tinny rooms broken furniture and dirty. i would never go there.\n\nReview 24:\nWhile I expected a little less quality and comfort for the price, I did not expect an elevator that didn't work, a door that wouldn't open, a bathroom that wasn't clean, and a bill that was not correctly quoted several times. While the staff was fairly friendly, they sure seem to be running a small scam of sorts. While I was waiting for friends in the lobby, I heard 3 different people complaining that they were charged wrong. Guess what...when I got home, I realized I was as well. I called them and all they stated was \"Do you have a confirmation number for the quote?\" I advised them that they told me that they don't give confirmation numbers. They said then there is nothing they can do. Moral of the story...don't stay here. Just a warning.\n\nReview 25:\nThis little hotel is a half block from Times Square. It is in a very old building and it hasn't been updated. It is VERY CLEAN! There's no coffeemaker, no cold drink machines, no ice machine in the hotel. The rooms have window air conditioners and steam radiators. The furniture is cheap and chipped. The beds are clean and fairly comfortable. An extra blanket would have been good to have. The staff was very friendly. The lockers were really useful,I'd rather have that than just leave my luggage with the bellman(oh,no bellman, this is do it yourself) If you are looking for the Hyatt,this is not it. But we had two full beds, the room had a closet with hangers,a hair dryer, and it was big enough. The tv worked and we got basic cable. It is far better than another hotel I stayed in in NYC once. I was with a friend of mine on this trip,and we felt safe, two women alone in NYC. I would stay here again. No spa :-) No restaurant, although the market next door is great, cheap and friendly.\n\nReview 26:\nExpect nothing from Hotel St. James and you won't be disappointed. You get what you pay for. It's a cheap sleep with minimum underpinnings. The location is convenient to Times Square, the subway, and the 6th Avenue bus. Next door are two excellent deli's. On 44th Street is Osteria al Doge - fine Italian dining. John's Shanghai is on 46th Street. Avoid the rooms opposite the creaky elevator. The building is over 100 years old.\n\nReview 27:\nThis was our 2nd stay at this hotel for our annual NYC getaway. We requested & rec'd a renovated non-smoking room & got it, on the 10th floor. Yep, the elevators can be slow -small price to pay for a great location & affordable ( for NYC) hotel room. Booked thru Hotel Conxions for $125 per night. Nice locked luggage room where we kept our stuff on check-out day. Yep, a bit noisy from the street noise. King bed, nice & firm, cushy towels, shampoo & conditioner, nice bedding. 1 small problem - ok, 2. The shower was SCALDINGLY hot, dangerously so. Be careful. On the 2nd night, the shower knob fell off when I turned it but I screwed it right back on. Yes, the 2 delis next door are cheap & have great food. 1 even has a salad/hot bar. We will definitely book again next summer!\n\nReview 28:\nHotel St. James is perfect. Fare rates, rooms are clean, staff is very nice and location is excellent. If you want to visit NYC, I do recommend the St. James Hotel.\n\nReview 29:\nWent to NYC with my husband from May 11 - 14. We stayed at the Hotel St. James. I was skeptical when booking because the price was so good for the location. I went in knowing it wouldn't be luxurious, so that prepared me. It honestly was clean and I felt safe. The housekeeper was very nice and friendly. We stayed on the 5th floor and our room was totally fine. The only things are that the towels are VERY thin and you need to bring your own shampoo, but big deal. Again..cheap for the awesome location. You are in VERY close walking distance to Time Square (1/2 block and maybe a block or so from the Theatre District). There are also a few pubs close to the hotel and a couple good delis. I would stay here again.\n\nReview 30:\nJust returned from 3 night stay at the St James,was a bit worried because of some of the reviews but they were unfounded as hotel was great. We stayed with our two grown up daughters and had two adjoining rooms on sixth floor. Fantastic location right on Times Sq, friendly staff ,very clean and great maid service, good internet service in lounge . Furnishing/ decoration a bit tatty in places but then you dont go to New York to spend time looking at that, no hair dryer or iron in room but you only have to ask at reception. Had no problem with noise at night or with the lifts although one is a bit slow. As mentioned in other reviews great delis next door , perfect for breakfast. Overall very happy with choice and would definately stay again\n\nReview 31:\nUpon arrival we found that our room was on the 7th floor. In my booking I had requested a low floor room. There are two elevators. The one was out of service and the other one is ancient and very slow. I discovered it also stops at floors where noone has pressed a button. We stood a good five minutes waiting for the lift to arrive and finally ended up walking up 7 flights of stairs, carrying our heavy suitcase! The TV only had 3 channels on it, so we had to call someone up to reset it. The room was so hot (and no way to control the heat), that we had to have the window open about 12 inches all night...this was in Feb.! It was still uncomfortably warm all night. The pillows were lumpy. The water during a shower kept going from hot to cold to very hot back to cold! Overall, not a plesant experience. Not recommended, except for the cheaper price!\n\nReview 32:\nWe stayed at the St. James hotel, and we were extremely happy with the service this family style hotel has provided us with. Since we checked-in, very nice and sweet front desk girls. They were helpful and fast with our request about info about restaurants , shops, nightclubs,... The hotel is very clean, pretty good size rooms, extremely clean bathroom. We were actually in the 411 room, quite large two double beds for me, my husband and our 4 year-old twin boys. We could not be happier with the service and the location this hidden jewel offered us. All in all was excellent, and we would definetely stay next time we go to New York. Thank Margaret and Carmen for your kindness, you girls are great.\n\nReview 33:\n... I was very nervous about staying here having read all the negative reviews after I booked with Expedia ... And looked at changing ... But another hotel in same location would have cost a couple of thousand dollars more for the 3 rooms we had for 5 days .... The rooms are very basic ... But very clean and well cleaned each day ... The staff were very friendly ( I know a lot of other reviewers said differently ) but I speak as I find ... The location is unbelievable and the next door deli does a better breakfast than 90% of the expensive hotels I stay at every week for a fraction of the price ... I imagine it would be warm in summer ... But for a very mild October was great ... Of the 3 rooms we had 1 was a fairly decent size the other two were small ... All in all much better than expected and a fantastic location ......\n\nReview 34:\nHotel from Hell. The elevator didn't work and when it did the maintenance staff used it and wouldn't let the guests on board. The toilet wouldn't flush, the room door lock was broken and there was no air conditioning. After complaining to the management they gave us keys to go look at two other rooms to see if they were acceptable but when we went into them people were already staying in there and I felt that if the hotel staff gave us keys to other guests rooms they may do the same to us. I didn't feel safe here at all. We ended up checking out and going to the Edison which was much nicer.\n\nReview 35:\nI requested a room with 2 double beds, got a room with one double bed. It was very small, the bed was very hard and the pillows were very flat! We did get 2 extra pillows. There was no restaurant, so no room service as advertised. There was no ice machine, so we had to buy cups of ice from a store two doors down. We had to flip a coin every morning to see who got to take a warm shower. The loser had a cool shower. Only bath towels were available-very thin. There were no hand towels and no wash cloths at all. The carpets were stained and the elevators were rickety. The only hotel staff that was friendlyt were the housekeepers. All in all, not a pleasant stay.\n\nReview 36:\nMy friend and I stayed at the St. James hotel for 2 nights from 8th Sept to 10th Sept and when we came to the room, our key did not work for the lock of the door. They have a key to open the door and not a card. They had given us the wrong key to the door. When we got the right key for the door, it still didn't work and had to get maintainance up to fix the lock. When we got into the room, we realised that the hotel room window faced the main road leading to Time Square and was not double glazed for sound proofing. We could hear every truck/vehicle and emergency siren in the area of Manhattan. We was not informed of this when we checked in. A piece of the window was held in place by duck tape and got a draft through the window. Very unprofessional. Staff was not very friendly. I will not be staying at this hotel again. But if you are looking for something cheap and good location and nothing else, this is the place for you.\n\nReview 37:\nI stayed here on a mother-daughter trip (first trip to New York City). The hotel is in a GREAT location, convenient to the subway and theater district (we saw \"Wicked\" the first night of our stay). As others have mentioned, the rooms have actual keys that have to be turned in at/picked up from the front desk, which was a little inconvenient, but the service at the front desk was almost always prompt. Aside from that, the only other bothersome thing was the slow elevators. St. James is nothing fancy and the decor is dated, but for the location and the price, it was exactly what we needed.\n\nReview 38:\nThis is the worst hotel we have stayed in for 30 years and we have travelled extensively. Lumpy beds and pillows.barely acceptably clean,towels not fit for floorcloths and bathroom so small you had to sit on the loo sideways. The staff were surly,unhelpful and rude. The room cleaners work hard but a thankless task. The only good things were the delis next door.\n\nReview 39:\nWe stayed with 2 teenagers and we all loved it. The room was clean and spacious and the air conditioner worked great. The bathroom was a bit small but very clean. We stayed in several cities during this vacation and in many hotels and the beds in this one were among the most comfortable. We worried that it might be noisy but we slept like babies. The desk staff was really nice and there were 2 great delis right next door. Huge breakfast bagels for $2! We were within a block of Times Square and felt safe walking there and back even at 11:00 at night. We had a great stay and would recommend it to anyone staying in NYC.\n\nReview 40:\nI've just read many of the reviews...it seems this hotel has nice 'renovated rooms' and rooms that havent been renovated. I had a very nice room and my bathroom was new-looking and very clean...perhaps i had a newly renovated room. Yes there was noise from outside, but i fell asleep quickly, it didnt bother me..and this is the times sq area, theres gonna be noise. Hmm, maybe the hotel will renovate the rest of the hotels rooms. All in all, i would stay here again..plus, with manhattan hotels out of control with their rates, glad theres somewhere that is under 300 a night.\n\nReview 41:\nMe and three other people went to New York City for the weekend and stayed at this hotel. The price was right and the location was excellent. The hotel doesn't offer anything extra (like a restaurant or coffee) but it certainly feels like it does because you walk out the front door, hang a right, and there are two deli's - right next door. Now for the not so terrific part... The elevators pretty much sucked - real small and took Forever!! And the \"maids\" came in our room while we were gone although the \"do not disturb\" sign was hanging on our door knob. All in all though, I would definately stay here again. For that price, you can't go wrong. We will ask for the same room we had. We're looking forward to our next trip there!\n\nReview 42:\nMy children stayed here for one night en-route to another hotel for their weekend stay, and they were very happy to be moving to a better hotel because the radiator in their room clanked and rattled all night long! We were told they should have turned the heat/radiator off to stop the noise problem, but then they would have been cold, so, not good for chilly spring nights (late March) - there doesn't seem to be any central air conditioning in the rooms, so this may not be so good for summer stays either??? It is in fact, a nice little hotel, and you coudn't ask for a better location in New York if you're sightseeing or shopping. In general, it is a pretty building, the staff are friendly and the lobby is inviting and cozy. The room and bathroom were very clean (if a little small) but the carpeting in the hallway was totally threadbare. The hotel is under renovation, so we made allowances for that, but perhaps the owners would be wise to close off floor by floor, and finish the work on each floor before selling the rooms!\n\nReview 43:\nFantastic location a 5 min walk to Times Square. There are 2 deli's next door and 2 Irish Bars the other side of the hotel - what more could you need. The lift is very very slow and the other one was being re-furbished so maybe that will be quicker once fixed. Rooms are clean and basic. Our room (204) had a red hot water pipe in the bathroom so watch out that you don't burn yourself on it. Otherwise a basically clean hotel with brilliant location. Check out the diner's next door but be prepared to be astounded by the choice available..... The Irish bars are just ideal for a quick pint after a hard days sightseeing. For the best burger in the USA check out Burger Joint (see separate review) but if you want meat overload check out Spanky's. If your wanting to go to Liberty Island make sure you pre-book as there are a limited number of tickets available each day. Worth a trip but for a first timer I'd just use the Staten Island Ferry which is free!\n\nReview 44:\nWe stayed in New York for 9 nights! This Hotel was excellent, its basic, lik all u get is a bed, a shower and a TV, but its what you need when your in New York. Its jus off Times Square, the closest, and cheap, the staff are friendly. We left all out clothes, jewellery, gifts, camera, everything there and nothing was stolen, there was renovations ongoion but no-one was ever bothered. This hotel is ideal for people who go out early and come in late.\n\nReview 45:\nI stayed here for two nights in november with my mum and aunt. This hotel has an amazing location and has two great irish bars right next door. This is my third visit to new york, an this hotel was by far the best, yes it is under renovation but its clean an very central, and who spends time in their room when they are in new york!Ive been watching the reviews on this hotel ten months before i travelled and some people complain about the silliest things, trust me i travell all over the world and this hotel is great for what you need it for.\n\nReview 46:\nNice location and nice hotel. For a two star hotel, I was pleased. I traveled with my mother for the weekend. The proximinty to Time Square was about 30 seconds. If you are looking for a place to rest your head, because you are on the move a great deal this is the place for you. The staff was very helpful in giving directions and recommending places to eat. The room was very clean. The towels were a little stiff and the lightening was a little dim, especially in the bathroom, and there was no alarm clock, which surprised me, but I brought my own. They are in the middle of remodeling, but it was a nice hotel. I have stayed in a lot of expensive hotels in NYC and by far I was quite pleased with this hotel and would stay there again.\n\nReview 47:\nAt first I was really worried about staying in a one and a half star hotel, but after reading the reviews, my friends and I decided to take a chance because it was the cheapest at the time and the location was great. When we got there, it was under renovation, so the big trash can in front of the building made it look like a true 1 star hotel. One of the staffs at checkin was nice and the other one (blonde) was some what rude. We got a room on the 10th floor. The elevator took forever but still functional. Our room was surprisingly clean and I was very impressed with the new bathroom. However, right before we checked out, I spotted a roach on my bed so my friends were a bit grossed out by it. But, given the location and the price, it's worth it if you can't find a better deal.\n\nReview 48:\nWorst place I have ever stayed in!!!! Could not shower water temp was only SCORCHING HOT!!!! Elevators took 40 minutes if you were lucky! We were on the 11th floor and had to lug our luggage up and down!!!! Staff very unfriendly and basically did not care\n\nReview 49:\nI wanted to take my girls to see New York but did not have the $$ for the Plaza :) Took my chance on the Hotel St. James. Well...... I am so glad I did. Large room and comfy beds. I loved the old New York feel to the hotel. If I could make any suggestions: More outlets (at least a little more accessible) and the shower temp was random and at times scalding. The deli next door was fantastic and The Perfect Pint was our best dinner hands down all week. I would go back tomorrow if I could. Staff was very polite, helpful and funny.\n\nReview 50:\nNeeded a break in N/Y before our journey through the States, nice helpful staff, rooms clean and large, and the is a deli on the door step, alround good place,Oh and less than five mins from Times Square!!! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32253, "query_start_index": 32255, "query_end_index": 32255, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 1142, 1293, 1980, 2763, 3070, 3571, 3940, 4628, 5525, 6326, 6909, 7220, 8219, 9046, 9720, 10763, 11138, 11686, 12088, 12505, 13265, 14190, 14320, 15082, 16089, 16531, 17325, 17502, 18232, 18993, 19861, 20578, 21426, 22036, 22715, 23664, 24271, 24647, 25284, 25875, 26622, 27671, 28643, 29108, 29667, 30420, 31220, 31488, 32034]}
{"id": "286722", "pid": "286722", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe went here for almost 2 weeks for our honeymoon and it was fabulous! The hotel is so clean and beautiful! The staff is SO accommodating and the food was delicious! This was our first experience at an all inclusive resort, so we were a little surprised that everyone was still tipping and we probably spent a pretty penny on all the tips when it was all said and done. The pool and beach area are great! We ate at the Italian restaurant 3 times and the first time was awesome- the service was amazing. The 2nd & 3rd time the service was pretty poor and we couldn't figure out why because it wasnt busy. But the food still rocked. The filet was awesome. We also had a spa day and did the hydrotherapy circuit and couples massage. This was absolutely incredible! The hydrotherapy circuit was so cool. We would love to go back!\n\nReview 2:\nFrom the moment we arrived, everything was a disaster. The food was not only common and untasteful, but they repeated the same food every day and there were not enough options available for dinner. The staff was down-right rude on several occassions to the point that we were happy to be leaving the hotel on the last day. Last year we stayed at the luxurious Royal Hideaway and thought we'd try to match our experience at another hotel. We should not have tinkered with last year's success because NOTHING went right at this hotel. The beach is located in an area where the waves are violent and the water does NOT have that famous Cancun tourquise. Tons of garbage washes up on the shore making your romantic walks on the beach anything but. I love Mexico, Mexican food and the \"Mexican speed,\" but found Secrets Capri trying too hard to be a European five-star resort when, in fact, they're nothing but a common two-star motel. At the very least, don't let them suck you into paying for the vacation in full because you have no leverage when you want to leave early...\n\nReview 3:\nSpend your money elsewhere. This is a nice resort, but your time and money will be better spent at another resort. The only positive we had was that it was an adult only resort. The customer service was terrible. We felt like we were intruding on the staff anytime we asked for anything. We have stayed at other resorts in and near Playa Del Carmen and this was by far the worst display of hospitality we have seen. It has to trickle down from the management, we didn't feel like any of the team memebers were happy to be at work. It was supposed to be a honeymoon of us being pampered, instead we felt as if we were poor peasants asking for handouts. HIGHLY DISAPPOINTED IN ILLINOIS!\n\nReview 4:\nJust back from secrets capri and service is what makes the difference. They have excellent staff. Your glass does not stay empty very long, at beach or pool or lobby Rooms are clean and okay. Turn down service is nice Food is good. Entertainement is poor, dead after 10 pm No 24 hour bar service (first time i see this). Buildings are starting to show age. Spa service was great. Resort is small and access everywhere is very easy. would go back in a flash (depending on price) just checked from ottawa on december 26 and the price is 3459.00 pp, thats way too much. ps: after enjoying lunch on the beach ask your waiter for a dessert pizza (chocolate banana pizza) they are excellent. thanks to Oscar for those awsome pizzas.\n\nReview 5:\nI am incredibly furious and extremely disappointed with the Secrets Capri! My girlfriend and I booked a vacation at this supposedly incredible resort for February 15th through the 22nd. We were pack and excited. Less than 24 hours before our departure we received a call fom our travel agent telling us that Secrets had contacted them and informed them that they had a serious over booking situation and that they could not accomodate us. They offered us the Dreams Tulum, another resort owned by the same company, as a replacement property that was supposedly of equal value, Some quick research revealed that the Dreams was of a much lesser quality and we opted for our money back. We were devestated to say the least!!!! How can a property that is supposedly of this caliber treat its clientele in this manner and make no restitution??? Beware of the last minute bait and switch with Secrets and don't get too excited about your trip until you are actually checked in. Never again!\n\nReview 6:\nThe overriding problem with the resort was lack of air conditioning! All the common areas were so hot that after a few moments you were soaked with sweat. We talked to the management who said :This is the hot season!\" This made enjoying the fine restaurants (where long pants for men were required) miserable as well as the bar and entertainment area. The air conditioning in our jr. oceanfront suite did not work well and we could not sleep the first night. We called Apple and asked to be changed to a different resort. This was not done but we were changed to a room that was cool. The food was not very good and the maintenance was lacking as others have reported. If this is the norm for a Secrets property than we will never return to any of them. Sandals had by far, better amenities, food and air conditioning! !\n\nReview 7:\nThis was our second visit to Secrets Capri, returned March 3rd. Our first visit was consistent with other positive comments but this year was very disappointing on a number of key points: food handling, beach and customer service. We found that the food preparation had really deteriorated and had a number of experiences where food (chicken/beef) was found to be severely undercooked. More concerning, staff appeared to be unaware of how to cook things properly. We found a number of guests (5) with similar observations and consistently heard stories of how they had lost 1-2 days of their vacation due to illness. The beach has eroded and is a fraction of what it used to be. Finally, a few seemingly easy concerns (provide the promised bath robes, replace room amenities and keep the pool floats available for guests) was met with a lack of enthusiasm and were not resolved. The staff does have lots of energy to market massage and time share opportunities. If you define a vacation as a problem and hassle free experience - protect your health and find another place to stay!\n\nReview 8:\nDo not let the few fault-finding reviews to discourage you from visiting this resort!!! It is simply WONDERFUL! My husband and I spent there a few amazing days in the end of April and enjoyed E-V-E-R-Y-T-H-I-N-G! The staff is very helpful and kind. Our room was upgraded by the hotel and we had a partial ocean view- beautiful! The 5 restaurants offer a wide variety of food which is really delicious! I'm a vegetarian but I had no issue to find meals that suited my taste. How about the beach? Well, after reading some reviews we didn't expect much but to our surprise the beach is pretty nice and well-maintained by the staff. You can find there chairs, umbrellas and hammocks- we never had problems with finding 2 available chairs. To sum up, let me say that we had a marvelous time and we definitely plan to come back to Secrets Capri! We cannot wait!\n\nReview 9:\nSecrets Capri, was a wonderful relaxing paradise. The staff is second to none the breakfasts & room service a pure pleasure, Lunch and Dinners were very good. All day drinks, fun people to play water volleyball with, excellent entertainment and evening festivals The Desires lounge was lively and there was always something to do. The beach was clean and delicious, I miss Oscan who pampered us with drinks and food we didn't have to leave our lounge chairs. Thanks Oscar. The rooms were beautiful, nice and clean. We'd cut through the lobby and get a cappuccino or an irish coffee to bring back to the room. AHHHH It was our pleasure! Go you couldn't possibly regret it. Go! !\n\nReview 10:\nJust a quick note about how Secrets goes above and beyond. My husband and I celebrated our 7 year wedding anniversary at Secrets Capri in Feb of this year and decided about 2 hours after arriving that this was going to be an annual thing. So, last week we made reservations for Secrets for year 8. I emailed to request help with transfers from the airport, a room request and to let them know we were returning for our anniversary. Within hours I received a reply from Lucely Castro with all the details attended to-and we aren't even going for another 6 months! It is that service and absolute attention to detail that will keep us going back for years! Thanks Secrets, now instead of being happy in the memories we are excited with our anticipated return!\n\nReview 11:\nFirst off there was no ac at all in the entire resort. It felt better outside than in the resort at times. The food was horrible, had to basically find something that was ok and eat that same thing the entire trip. Completely dissatisfied. Would never come back again.\n\nReview 12:\nThe Secrets Capri is a three star resort at most! We originally booked through Expedia and requested a king size bed which we were informed was not available because the resort was booked to capacity and that type of room was unavailable. We did not receive an apology nor an upgrade for this error. We had to stay in a double bed room for 2 days before we were finally moved to another room. If you are a food lover and enjoy having unlimited choices, the Secret Capri is not for you! I've been to many resorts (even a couple three star resorts and they had more food options than Secret Capri), and the Secret Capri was definitely lacking in the food department. The buffett restaurant usually carries the most variety however it was the most lacking and was not even opened for dinner! The rooms were damp and mildew-y. The beds were hard and uncomfortable! The activities were limited . There are definitely better resorts in the same price range as the Secret Capri and I definitely would recommend that you NOT stay at this resort. The food and entertainment is definitely lacking!\n\nReview 13:\nMy wife and I spent five days at Secrets Capri to celebrate our 1st wedding anniversary. After doing a great deal of research and reading many positive reviews about the hotel, our stay proved to be very disappointing. Below are some of the negative issues we encountered. - Food was terrible. Quality and variety were subpar. - Staff not warm or friendly. We were never addressed by name and staff members rarely smiled or said hello. - Felt rushed in every dining venue, but was forced to wait almost 90 minutes to dine in the Italian restaurant. - Major a/c issues in hotel\u2019s public areas with limited a/c in main lobby and restaurants. - Most lights were off in the lobby and hallways (I guess to save money) giving a dismal, depressing feel to the entire property. - Many of the public areas had a musty and dank smell. - Hotel property looked tired and in need of repair (i.e., dingy walls, rusty doors, broken floor/pool tiles). - Booked a special anniversary package, but received none of the promised amenities/benefits (i.e., had to pay additional money for a late checkout when we were told it would be complimentary).\n\nReview 14:\nWe just returned from a 4 night stay at Secrets Capri. We found the property to be very nice. We had a great oceanfront room with a large balcony. Staff was very friendly, food and drinks were good. For lunch, we liked the Seaside Grill or the Ceviche and Taco Bar. For dinner, our favorites were Oceana and Portofino. The Lobby Bar is a good place for a drink or two before or after dinner, be sure to try the Leaping Lizard! My husband and I were also impressed with the liquor selection. The beach at this resort is small, there is a worker constantly cleaning the debris, like sticks and seaweed, that wash up on the shore. I had no problem finding a place to sit at the beach. The pool is very beautiful and much busier than the beach. Chairs at the pool would fill up very early in the morning. I am more of a beach person, did not spend much time at the pool. We thought Secrets was a great place for a relaxing getaway.\n\nReview 15:\nI stayed at the Moroma bch resort last year and it was beyond great...food,service,rooms,etc. This place is the complete opposite. The food is awful,the drinks which are supposed to have premium liquer never do and if you ask for premium liquer all you get is a run around. Management actually keeps it locked up until someone insists on having it. If you ask for anything the answer is usually no. They kick everybody out of the pool at 5 o clock because they must collect all the pool floats even if you are using them, very strange!!! I am not hard to please really but when you pay good money you don't expect a cheap experience. Yes, it is also true that it stinks literally, moldy smelling hotel. Told them we were celebrating a birthday twice, they did nothing. They really didn't want to do anything to please anybody. The only great thing was the Japenese restaurant. Big waste of money and vacation time.\n\nReview 16:\nWe went to celebrate our anniversary and booked tropical view room with king size bed. On arrival to the resort we were told that tropical view rooms have only two double beds and the limited number of rooms with king size bed were already booked. Staff was reluctant to work with us and change our room. Later I found that some people who arrived after us did manage to switch rooms which cost them upgrade fees and nerves\u2026 not something you want to experience at the 5 start hotel which it claims to be.\n\nReview 17:\nWhat a week. A lot of places offer a luxurious bed, lots of staff etc. The difference maker at Secrets Capri was the food. There is only one buffet for each meal - everything else is a la carte and no reservations (*except the grill in the Japanese restaurant*). Each restaurant will give you a buzzer so you can wander about, get a drink and relax while you are waiting. Almost all of our dining had us giggling with pleasure. Well done to all the kitchen staff. There are no kids allowed here, which was another feature we enjoyed at this stage of our lives.\n\nReview 18:\nThis was the worst experience at a hotel. The hotel had just opened and nothing was working properly. The wait was long and the service was terrible. The place was not ready to be open, yet it was. The ammunities were far and few between. You could not find out if and when anything was going on. The staff was absolutely clueless when it came to service. The spa was far from luxury. Don't waste your hard earned money at a place which states it's paradise and it's not.\n\nReview 19:\nThe quality of the staff was excellent. The food was exceptional for an all inclusive resort. The rooms were well attend, clean, well serviced. I think that this is the oldest of the Secrets resorts but the property is very well maintained and the restaurants were very adequate. Our only disappointment is that the air conditioning is showing its age. The common areas and the restaurants were very warm for our taste and our room never quite made it below 77 degrees F. We complained about the air for the first three days and gave up. In spite of this one inconvenience, the resort was a wonderful experience and we will most definitely return. We particulary enjoyed the smaller size of the resort and became very good friends with many other quests.\n\nReview 20:\nA lot of people are skeptical about \"all-inclusive\" packages. I have to say this has been my most affordable, enjoyable, relaxing and pleasant experience... ever!!!! It all started with with bookit (bestday) staff picking us up at the airport. We were met at the door by hotel staff who took our bags on one side and handed us glasses of champagne on the other. There were 5 eateries (including Hibachi and Italian) to choose from - breakfast, lunch and dinner; not to mention numerous bars at vantage points all over the resort, and the waiters who were willing to bring you anything - be it at the poolside or at the beach. With 24/7 free room service you could stay indoors all day if you did not want to take advantage of the numerous hotel entertainment activities or the \"swim-up\" bar or even the opportunity to dine at Secret Capri's sister resort restaurants (also included in the package). Now if you find this review helpful, check out their spa (ask for discounts and/or specials) My only worry on this trip was and is still how this resort breaks even. This was totally worth it.\n\nReview 21:\n1. Check in took way to long when we were the only people checking in. 2. Our safe would not work after three calls it finally got fixed. 3. The food for breakfest and lunch were fine but dinner was not good. When ordering from the menu you got what they wanted you to have not your order. 4. We like to look at a menu posted outside of the restaruant before deciding where to have dinner but there was none available. 5. Had trouble with toilet seat and door lock, but after the safe episode I fixed both myself. 6. Had requested a king size bed but got stuck with two double beds. 7. The beach was fine with good service. 8. Housekeeping did a excellent job. 9. Would not return to this property.\n\nReview 22:\nWe had a great time at Secrets Capri! My wife and I went there last week for our honeymoon, and they treated us like King & Queen. From the moment we arrived everything was perfect, the room was beautiful, and the staff was unbelieveably helpful and friendly. The resort staff really make you feel welcome. We used Mexicana Airlines as well and I would recommend them as well, although thank god for the agent we worked with at Travelkids, Sue, she booked us in 1st class on the way home and saved us a tremendous amount of time and stress at the Cancun airport, and did a great job in planning the trip for us. So if your going to the riviara maya in the future, please give secrets capri a shot they were unbelieveable!\n\nReview 23:\nNever frequent the front door of this All Inclusive...Hotel is shabby...Food disgusting, always cold and the wait time is usually an hour to receive a meal...Breakfast buffet nauseating and the facility \"DIRTY\"...the Hotel not Senior friendly...one elevator from rooms to lobby and then you have to navigate 30 steps to the ground level to get to the beach...Beach fair but not great...Portofino Restaurant, so dark that you can not read the Menu...Next to no entertainment...on a plus side the staff was very nice but dont get talked into going to see the Secrets Maroma as that which was offered to us turned out to be some sort of Vacation Club or Timeshare deal...too many other gorgeous All Inclusive Hotels in the area to go to forget the Secrets Capri...\n\nReview 24:\nWe arrived at secrets capri on june 21st as a \"vent vacation\" from the stress of my sons wedding, my boyfriend paid for the entire trip, the minute we arrived and were met with the towel we knew we were in the right place, there was not a moment when there was any thing but the best professional service i have ever received, i was a business manager at a country club for 15 years so i know what is professional. while we were on vacation we informed the staff that we were planning a cancun trip inseptember and they all suggested to go to dreams which the advie we took.....very disapointing from the moment we got there, we were told that dreams was the sister of secrets...it cant compare at all, secrets capri we will be back next year\n\nReview 25:\nSecrets is a beautifil complex, but not worth the hefty pricetag. Also, they claim it is a 5 star rated hotel, but it has a way to go before it reaches that level. It is about 5 miles from Playa Del Carmen, with only occasional transportation in to town and they charge too much for the trip. The pool is great, at least 1/2 of it. Ths side with the bar is warm and they have great foan mattresses,but one side is very cool and hardly anyone ever went in for more than a minute or two. It was so windy when we were there that the water sports, which were inclusive, were not available. There is nothing nearby to do without paying for transportation. The meals were very good. The drink service throughout the complex was also very good. The nightly shows were poor and not well attended. The cruise lines we have been on have had far superior entertainment. All in all, a nice place for about half the price, but not worth paying full fare.\n\nReview 26:\nWe have been to Cancun/Mexico 11 times. Mostly stayed at the Riu Caribe in the hotel zone. This place makes that look like a Motel 6! The food was great and the location is very close to Playa Del Carmen. Plan on spending $30 for a round trip cab ride. It is a smaller resort which gives you the opportunity to meet other people. They have great evening activities and the groups we hung out with into the later evening hours were awesome. Room Service is the BEST!!! Hugo delivers great meals and drinks even at 2a.m. This is a great place to stay! P.S., Don't yell BINGO at the pool if you really don't have a BINGO.\n\nReview 27:\nMy husband an I and another couple vacationed at Secrets Capri, June 21st - 26th. We had an amazing time. I read 1000's of reviews before we visisted, to make sure we picked the right resort....we definitely picked the right resort!!!! Everyone at Secrets Capri was willing and ready to help, answer questions, or get you anything you need. The only negative response I can give about the resort is the beverages in the refrigerator never were as cold as we liked. We solved that problem by requesting buckets of beer in ice. Since we returned from our trip, we have told everyone how much we enjoyed our vacation. I have several groups of friends that are ready for me to help them book their trip to Secrets Capri!\n\nReview 28:\nLet me start by saying that Secrets messed up my reservations, so I went into this expecting the worst. Well, even going in somewhat angry, I couldn\u2019t find a single thing to complain about. The place is fabulous. The service is great, the food is great, the location is spectacular. The management more than made up for the reservation mix up, so they clearly value their potential return customers. In the past, no mater how much my wife and I enjoyed a vacation location, we have never returned to the same place. Secrets Capri will be an exception. I have never enjoyed a vacation more, and I will be back many times.\n\nReview 29:\nService was outstanding; very good food; very clean rooms and surroundings. Fun activities led by Eddy, who is amazing at getting people of all ages and sizes involved. Yoga on the beach with Shelley was perfect \"vacation\" Yoga. Portofino's Italian restaurant was our favorite although all food was delicious; with the breakfast buffet being a great way to start the morning. Try the spinach, celery juice and their homemade yogurt. Entire staff was so pleasant and friendly. The other three couples and us traveling together had a great time and loved this place. The only downside was the beach which was not at it's best because of hurricane damage but that really didn't bother us.\n\nReview 30:\nOverall this is a nice place, though I would not say it is great. Food- Somwetimes good, when very good the portions were small Staff- Very good Service- Good but slow Bars- good Pool- Very good and relaxing Beach- Nice bit rocky with many sticks and debri Activities- There is not muchtdo, took the shuttle into town for one of the nights Rooms- Very nice This is the first type of vacation that I have taken that is all inlcusive. I enjoyed it but not sure if I would do it again.\n\nReview 31:\nThe beach was way worse than I could possibly imagine (SEE PHOTOS). There are permanent dead palm roots, branches, and rocks sticking out every 10 inches or so and they go all the way into the water so you step on them constantly. It was so bad I went into water maybe once a day. The rest of the hotel is an average 3-star hotel, not upscale by any means. For the price they charge it's a total rip-off.\n\nReview 32:\nAll of the 5 star ratings are true - Secrets is fabulous. spent 1 week there from 2/16 to 2/23/05. All around - food, service, atmosphere, activities, room - its all terrific. The staff works so hard to make this a great experience including the beach buffet, mexican night by the pool, and international night with the professional dancers. We will certainly return at year's end. tips are not part of the \"all inclusive\" so you are tipping quite a bit throughout the day. At check out they want to know your 1 favorite staff member. We listed 4 people and could have listed more. I highly recommend Secrets Capri - it is worth every penny.\n\nReview 33:\nWe recently returned from a horrible stay at the Secrets Capri. The service was AWFUL and when we tried to complain on four different occasions, the manager was never available and never contacted us, even though we made this request. The hotel staff were rude and very poorly trained. Our room was tiny and located next to a service station, which was very loud. We requested another room and were once again not helped with our request. The room was dirty and had mosquitos swarming everywhere. I have stayed at many 4 and 5 star resorts and this is definitely not one of them. Heed my advice -- stay away!\n\nReview 34:\nThe resort is definately somewhere to head if you want to relax by the pool or enjoy a spa! We were impressed with the room decor and size. It was larger than a typical room and had a beautiful bathroom (marble) and jetted tub! We were a little disappointed with the fact that we ended up in a room with 2 double beds, and were unable to to get a room with a king bed. (The day before we left the resort was FULL). Also, we noticed a slight odor in our room on warmer days, and we determined that it was coming from the stagnant water on the empty lot next to the resort. The food here was fantastic and the wait staff is excellent. We really like the Japanese resturant- the service with Angel was impeccable. The resort also offers activities all through the day for those who are interested. For those who want a quiet escape this is the place.\n\nReview 35:\nMy wife and I chose Secrets Capri for our honeymoon based on the amazing reviews. We had a wonderful time minus one huge problem. We could hear everything, and I mean everything, in the rooms next to us and above us. It got so bad that we had to switch rooms but that did not help as we ended up with even louder neighbors. We loved the pool and beach, although the beach water was not clear at all which was quite disappointing. The food was pretty good as some places are much better than others, especially the italian and asian restaurants. We went early every night so we never had a wait. The service was excellent but again we find it inexcusable that such a highly rated resort has such a problem about the noise. We met several other couples who complained about this problem as well. The best solution is to drink until you are so sound asleep an elephant wouldn't wake you up.\n\nReview 36:\nI was very pleased with this like new resort, the food is Great and grounds are very well kept. Travel days are always hectic and the cool towels and champagne was a nice touch. I feel you would have to look pretty hard to complain about the resort or the service. I enjoy contrast in travel and spent one night in Cancun an all inclusive 2 star rated 5 star, the quiet Villa Vera on Isla Mujeres for 7 nights and finished the 12 days at Secrets Capri. If you have done this style of traveling you know that acclimating in a area allows you to apreciate the best without the hectic first long travel day blues. Start with an appetizer and end with dessert. Secrets Capri was a wonderful dessert. Go! You will not be disappointed.He or She will love you for it.\n\nReview 37:\nI would recommend this resort This was my second time here and it is great fun\n\nReview 38:\nwe have just returned from a week at the Secrets Capri resort in Riviera Maya, Cancun. It was absolutely wonderful. We booked through a travel agent with Apple Vacations. From the plane ride to transfers everything went very smooth. The hotel is extremely nice and all hotel personnel are very willing to please and accomodating. Apple provides a concierge on every floor for your convenience. The rooms were wonderful. The hotel has 5 restaurants and all were excellent. Each night we were provided a sheet with the next days activities. There was always something for everyone. We were with another couple and we all had a fantastic time and wished we could have stayed longer. There was absolutely no negatives at all and definitely we would go back again.\n\nReview 39:\nThe resort and the staff at the Scerets Capri were excellent. The room was spacious and very comfortable. Nothing was overlooked from the four poster bed to the bedside robes and slippers. The restaurants and the service were very good and the food was outstanding. There were a variety of activities during the day at the resort and various nightly shows and entertainment. The beach was very nice and well kept. The resort and the grounds were in excellent condition and the staff works very hard to keep it that way.\n\nReview 40:\nSecrets was above and beyond our expectations. We stayed there, May 11th-16th and had a fabulous time. Food was great, from breakfast to dinner. Room service was always timely. All the staff was so pleasant and went out of their way to make our stay comfortable. Playa de Carmen itself was a good excursion as well as the horseback riding offered thru the Apple representative. Thanks to all who made our vacation remarkable!\n\nReview 41:\nThe rooms are outdated, and the facility seems to have been designed to amplify all sounds... My husband and I got food poisoning, and despite the fact that we had not eaten anywhere but the resort, management did not seem inclined to investigate the matter further in order to protect its other guests.\n\nReview 42:\nBooked this trip through GoTravelDirect. Everything about this trip was amazing. The hotel was fantastic. The food was great and the service was exceptional! Stayed in the honeymoon sweet and I would strongly suggest it to any honeymooners. Have already contacted travel agency to book us for our one year anniversary.\n\nReview 43:\nMy husband and I just returned from spending 7 nights over Christmas at the Secrets Capri. We have been to many all-inclusive resorts. This was the best one by far for service. The entire staff is always smiling and willing to address your every need. You will have your own concierges on your own floor. Tania & Karla were terrific and so helpful. The rooms were very nice. There is 24 hour room service & a turndown service every evening where your towels are even replenished. The food is really good. Our favorite restaurant was the Portofino & Jesus was a wonderful server. You don't even have to get off of your lounge chairs by the pool, because they constantly come around asking what you would like to drink. The entertainment was much better than other all-inclusives provide. The major disappointment was the beach which was damaged by Rina. We will return again someday when it is restored. However, if you are more of a pool person, then you must experience this resort for the service alone.\n\nReview 44:\nWhat a wonderful resort.No negatives on this vacation for us.Staff,beach,food,entertainment, etc. were all beyond our expections.This was our 2nd vacation at Secrets Capri and we couldn't say enough good things about the rsort.We felt welcomed and appreciated.The staff always greets you by name and inquires if there is anything they can do for you.The room accommodations were beautiful.We were made to feel very special.\n\nReview 45:\nWell, we finally did get checked into a room but it was not the room we requested and paid for. After a 4 hour wait we took any room they had because we were told our room was STILL being cleaned and we should AGAIN come back in an hour. Aside from the check-in staff the hotel is well appointed but there seem to be many variations in service from day to day and hour to hour. Some days the food service is great but housekeeping did not clean well or leave bathroom supplies. The next day your begging for a drink by the pool but your bathroom is spotless and overflowing with soap. Overall I would not advise going to Secrets Capri until all the kinks have been worked out.\n\nReview 46:\nThis four diamond hotel has attentive service, well-appointed guest rooms and a beautiful beach and pool. However, the all inclusive aspect made me feel that I was on a Celebrity cruise docked in Cancun. Food ranged from OK to not good at all and drinks all around made for some noisy vacationers. Next time I'm going to splurge and go a la carte.\n\nReview 47:\nI have travelled to Mexico 4 times this past year and have stayed in some good places...... this was not one of them. 1. The beach is nice.... but there was selected beach service and it was hard to come by. 2. Service was pretty slow in most restaurants. (Not surprising since employees have to walk a good 1 1/2 miles just to get to resort and no shuttle). 3. No ceiling fans in the entire resort..... it was hot and no air movement anywhere except on beach. 4. MOSQUITOES even in the room... and eating at night outside.... HORRIBLE with no ceiling fans to move the air. I would suggess other resorts before booking Secrets Capri unless price was really really good and you dont mind lack of services, HOT with Mosquitoes. And DO NOT do the timeshare offer sales pitch they offer for spa money or free stays...... it takes well over 4 hours and the cost is 70K during high pressure sales pitch. Horrible RCI pitch and waste of vacation time.\n\nReview 48:\nWe just came home from a wonderful week at Secrets Capri. It was beyond what I could have imagined. First, the food was great. We had a great choice of restaurants and selections. There was something for everyone. The drinking was amazing. Never thought we could drink that much. The rooms were a nice size and very clean. The entire staff were helpful. We joined in everything that the entertainment told us about. We saw only a couple of shows. The comic was funny and even though the hypnotist had no volunteers, she hypnotized all of us and it was wonderful. We can not wait to go back.\n\nReview 49:\nBE WARNED! My friends ranted and raved about this resort. When we arrived none of the public areas are air conditioned i.e public lobby, restaurants, bars. Then our room was a whopping 77 Degrees. When I complained to front desk i received multiple stories as to why the resort was so hot. Everything from problems with the air conditioning system, to they were trying to conserve energy. A/C in my room never fixed and was unable to sleep at night do to heat. Numerous couples left the resort next morning including us. All in all terrible experience, not to mention it was our Honey Moon.\n\nReview 50:\nMy wife and I arrived stayed at Secrets Nov 17 to 24 for our second anniversary. First the bad: - Service at the front desk was poor. Checked in early on the 17th, and was told my room would be ready at a certain time on 4 different occasions. It would have been better if they were honest and just gave me the correct time to begin with. During the week when we went to get cash changed or more info, they seemed to be in a hurry and not customer service focussed. - I'm a beach person but I couldn't get in the ocean - it was murky and very rocky. Plenty of good: - Great room, big king bed, overlooking the ocean - Service in the bars / restaurants was good - Great entertainment staff (especially Ishmael) - activities all throughout the day and took us out at night to Playa del Carmen - Great food at all the restaurants - not a typical all inclusive where it is repetitive and you get sick of the food. - Pool area was outstanding - very relaxing Overall, we were happy with the experience and would go back.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 36123, "query_start_index": 36125, "query_end_index": 36125, "truncation_seperator": "... 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{"id": "89973", "pid": "89973", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nSo unhappy, I moved to another hotel. Yes Maui and the grounds are pretty, but the place is run down, tired and honestly dirty. The staff was nice, and when I checked out early, the front desk clerk very politely understood and said to me that a 60 million dollar renovation is scheduled. Apparently Marriott recently took over this place-they should keep their name off until finished. The carpet was filthy and the sofa in the room was also a mess. And I had an oceanfront deluxe room and the price I was paying, it was inexcusable. Mini fridge not stocked with honor bar-room service slow and food terrible. Beware\n\nReview 2:\nI stayed here in in November. I would say compared to other hotels in this area, it is Average - nothing outstanding. It will alot nicer, though, than just about every other hotel outside Hawaii. I got this through priceline so I can't complain too much but I wish I got another hotel (Prince). PROS: (1) very nice location with great views of the Pacific (2) located next the to the Shops (3) hotel staff was nice CONS: (1) $7 self parking, (2) although this may be an isolated incident, the in-room high speed internet access was down periodically for 3 of the six days that I tried to log on. If I had a real business need to have internet access, this would have been unacceptable. (3) the filter in the A/C duct was filled with dust. It didn't look like it was cleaned for months. (4) \"shared\" beach\n\nReview 3:\nWe stayed here for a quick weekend getaway. Our room category was their very highest, Oceanfront Suite, blah, blah, blah. To be brief, let me just say that the place supposedly already received a recent facelift, but I guess they should have gone for the entire shibang because it was still pretty sorry, dated and plain skanky. I'm never going back to this hotel!! !\n\nReview 4:\nMarriott should review this hotel ASAP. Nothing is Marriott quality...no flat screens, poor housekeeping, poor food, average quality employees, a health club that is anything but, and a spa that is fit for a one star hotel. I am a Platinum member and honestly, I felt like I was in a Holiday Inn. I paid for a room upgrade which gave a decent view but the room was in dire need of new bedding, cleaning, and appliances. MARRIOTT>>>>where are you????????????? ?\n\nReview 5:\nThis is a great place to stay in Maui. The location was great, everything you need is very close. Its right on the ocean and they have many places for you to relax and sit by the ocean. The staff were extremely pleasant and nice. I have zero complaints about our staff there. They place is so beautiful and the staff are really nice.\n\nReview 6:\nWe were in Maui for 9 days. We snorkeled, whale watched, drove up to see the sun rise over the volcanic crater, went to Hana and flew back by helicopter, and done a hundred things you have never dreamed of. The hotel was great. We had a large, ocean front room and we could see whales breeching and turtles swimming from our balcony. Don't miss Mama's Fish House. We went for my birthday and go a free ice cream sundae. Believe me, nothing else was free. This restaurant is VERY expensive, but the food is wonderful.\n\nReview 7:\nWe bid for a resort on priceline and at the last minute got a room for $112/night. The resort was absolutely gorgeous, right on the water, and you got to watch the turtles swim up on the rocks. The balcony of the hotel room was the perfect place to have your morning coffee, sift through brochures, or just enjoy the sun with air conditioning near-by. The flowers were in bloom everywhere, the grounds were extremely well-kept, and the staff was courteous and helpful. The \"adult pool\" with the \"endless\" view is the place to be. The room was immaculate, dressed in white. The bathroom was nothing special. My only negative about this place is that they \"nickel & dime\" you for everything. For example, they did not have WiFi, only \"wired\" internet, and it cost $15/day. Additionally, parking your rental car cost $15/day. I ordered a pina colada at the pool and received my $14 bill. The breakfast buffet started at $18/person. I would definitely go back to this hotel if I could find another deal, but I would seek alternatives to a rental car and food/drink options.\n\nReview 8:\nOur stay at the Marriott Wailea Hotel and Spa was the most relaxing, uneventful stay a couple could ever experience. the rooms are stunning. The views are extraordinary. The serenity pool is intoxicating. The walking path along miles of the Pacific is inviting. The location is central to southwestern Maui. The beaches are plentiful and all different. The restaurants in the area are fantastic. Add to all this the spectacular sunsets at the end of the day and yes, Gracie, there is a Heaven.\n\nReview 9:\nStayed third week of Feb 2012 for 4 nights as a female traveling alone .I had booked and paid for an Oceanfront room . Upon arrival given a room directly under the bar by a sullen check in agent named Brandi who proceeded to tell me that my rate of 400 dollars per night was heavily discounted. So I guess that is why she gave me one of the noisiest rooms in the hotel directly under the bar. The room was tired and sterile and I thought unsafe for a single woman because of its location. The serenity pool was the only saving grace for this property. The food was not good throughout the property and they served the white wine on tap ( this was a first and not a good one for me ! ) at the bar. Staff attitudes varied from terrible to very pleasant. Having stayed at most of the properties in Wailea over the past 5 years I would suggest there are much better choices to be had.\n\nReview 10:\nI understand that this resort was updated not too long ago but there's little evidence of it. Sure the endless pool is nice but the rooms suck. The televisions are outdated (I know, silly with this being Hawaii but if you've been there enough you know nights are quiet on the islands), the rooms are a little musty and the ceilings are low. The best thing about the resort is by far the staff, incredibly friendly and eager to please. I also have to say you need to be part Billy Goat to stay at this resort, everything is a trek from one spot to the next (we were down in Hale 6) and getting to your car is like climbing a mountain. I always think a vacation should put you into a room that's a step up from home, a fun time away with a little luxury; this hotel in no way meets those expectations. It's clean but it's bland and definitely not luxurious. I'd advise people to look elsewhere\n\nReview 11:\nWe stayed here for four nights from 10th Oct. I was a bit concerned how much building work there would be but there was no need to worry. Check in was straight forward and we were allocated a room in Hale 3 and it was absolutely fantastic, newly renovated with brilliant view. Breakfast was not included but well worth the $22 approx that it cost. Would I stay here again without doubt.\n\nReview 12:\nOn the surface, this is a fairly nice hotel, great location (right on the beach) and good value compared to nearby resorts. However, there are a number of problems. First, the entrances to all of the rooms are directly from outside with no doors. We frequently saw insects, rodents, lizards, etc., when going in and out of our room. Second, while some of the rooms have apparently been upgraded, others (like ours) are in bad shape. The mattress may as well have been cardboard and the sofa had stains from top to bottom. Just remember that you get what you're paying for with this place.\n\nReview 13:\nThe Marriott has the best ocean views in Wailea (it was built before the other hotels, prior to rules against building so close to the beach). The restaurant - Malo - is fantastic. It was opened a year and a half ago, owned by Clint Eastwood. Better food / wine and less expensive than the restaurants at the Four Seasons. If you want to scuba dive, ask for Crawford. Best diving instructor ever. This hotel surpassed our expectations.\n\nReview 14:\nThe hotel is wonderful, albeit it will be better when the construction is done. You do not really notice it and the workers try hard to stay low key. Some of the dust and dirt can be a bother. The rooms were great and new, the beds are delightful. We liked that the beachs were of the side as it cut down on traffic and noise in front of the ocean. The view and grounds are out of a hollywood set and the grounds are well kept up. Pools were very average, kid pool area was fun with the slide. The food is great, however one dining outlet got old. Pricing is very high however portions are large so with kids we could split courses. We also shopped a bit at the shops of Wailea which helped. The Luau was fun , allbeit expensive and one day we treked up the coast to try para sailing which the hotel set up and charged it to the room. Internet access is .50 cents a minute so watch out if you use the business center. Overall a great vacation and we will go back.\n\nReview 15:\nWe had been looking forward to our first vacation in over a year. We were so dissapointed after we got ,to our room. The beds were on a low platform with no box spring , and the matress was very soft with zero support. The room had a gorgeous ocean view and was very spacious. The tile floor was very slippery. The room was very clean and housekeeping was done early and well. Getting in and out of the bed was almost impossible especially in the middle of the night. I felt like we sunk almost to the floor. We are very well traveled and have never experienced this type of bed anywhere including Japan, Thailand, Hong Kong and Malaysia. We would NEVER return to this hotel.\n\nReview 16:\nGreat service all around. The beds were very comfy & in minutes the pillows were replaced to our liking. Yes the property is older but well maintained. The view from the pool is wonderful & the hotel is on the walking, running path along the ocean.There are great beaches on either side of the Marriot. Terry is an amazing server @ the infinity pool & takes care of guests like royalty- kudos to her.\n\nReview 17:\nDo not stay here if you want a pleasurable, relaxed stay...the adult pool feels like a cruise ship, dead bugs in my room, dirty tile floors, housekeeping waking you up even though \"do not disturb\" was on door, front desk calling at 8am on a Sunday morning, no regard to their loyal business travelers returning for leisure....why bother having a rewards program if you are put in a room above the service entrance....this has been a terrible experience and I am only two days into a six night stay...,....never again!! Just because you are a high volume property does not excuse poor everything! !\n\nReview 18:\nBeautiful hotel, beautiful location, great rooms and pools...but there are thieves watching you and the hotel security is a joke. Our room was broken into and our car was stolen while we ate dinner in the hotels own, Malu Restaurant. When reentering our room, we could smell heavy cigarette smoke and could see our belongings had been riffled through, they had JUST LEFT! We called security immediately, she was seen talking story on her slow walk to our room...was genuinely unconcerned and rude about our situation. The hotel has no security cameras and it took the police 3 hours to respond, the station is less than 10 minutes away. The security guard made it seem minor, she even said, \"I don't think anyone came in this room.\" Thanks Wailea Marriott, we'll never forget it! Hmmm....wonder if their security guard has a new car? Just a thought. Careful folks, Hawaii is beautiful, but there is a lot of crime.\n\nReview 19:\nMy family tends to stay at Marriott properties when we travel. This resort just blew us away! The pools, grounds, restaurants, spa, and staff were wonderful. It was a perfect place for my daughter's destination wedding. The staff was so helpful with the planning process and communicated easily with us via e-mail or telephone. The wedding planner who is associated with this Marriott exceeded our expectaions. I have only one complaint concerning our stay. The room has ceramic tile instead of carpeting. The tile was very dirty. I would suggest that the housekeeping staff take the time and wash the floor each day.\n\nReview 20:\nThis open-aired, huge hotel is extremely worth it. It is situated right up along the water, even though the nearest beach is about 5 miles away. It has 3 pools (including an adult pool), a restaurant, friendly staff, water slides and much much more! Definately worth it!\n\nReview 21:\nWe ended a 13-night trip to Maui with 2 nights on points at this hotel. Our room overlooked the infinity pool and straight out to the ocean. We didn't ask for or pay for any upgrade, so it was a pleasant surprise. No wifi is the main complaint. We went into Kehei to find an internet cafe, and we stayed online quite a bit without needing more than one dollar. That must have been an error, but the posted price was pretty good. The business center at the hotel had computers with expensive charges. After staying 11 nights at an inexpensive condo on Napili Bay, we were impressed with the room. We stay at a lot of lower-priced accommodations, so this was nice enough for us. The room was large and comfortable, and the bathroom was terrific! Not as impressed as others with MaLa; be sure to get reservations. We went without them and sat inside--all alone--instead of on the terrace.\n\nReview 22:\nI arrived on Christmas Day with the intention of staying for a week. The staff's attitude was either depressed or uncaring. I relocated after two days. When I checked out early, they didn't even bother asking why. This was not up to Marriott standard.\n\nReview 23:\nWe had many problems during our stay. Staff that was not educated on the hotel itself. (where to get tennis gear), times places were open until. The main pool closed the second day of our stay to be reconstructed. This leaving only a small pool and tons of loud construction equipment to sit near. If you are going to close a major attraction of your resort maybe you sould let people know before the make reservations or at least when they check in . Last time I stay at a Marriott resort. Your money and time would be better spent next door at the Hilton. The only reason we stayed here in the first place was it it the closest to the sandy beach(public).\n\nReview 24:\nAfter reading several reviews about this property, I nearly asked my fiance to change our reservation to another hotel. It really quite nice. Not too far into resort country it is easy access in and out of Wailea. We tend to only sleep in our hotel rooms and spend the rest of the time exploring and this held true. I would say that the grounds are not nearly luxurious as the surrounding resorts, but they are definitely less crowded than the other resorts which is nice for children. We ate one average meal here and made sure to eat the rest at real restaurants, not hotel restaurants. All and all, I definitely think this a great place, very clean and nice staff, unless you are really high-end.\n\nReview 25:\nPros: 1) Great location - shopping next door and a short drive to groceries, restaurants, and other attractions in Kihei. There is a wonderful walking path in front of the hotel that we enjoyed a few times for a morning walk. It's also easy to walk to the other hotels nearby. The views from this hotel are so pretty. 2) Quiet - our room was near the newer infinity pool and we were never disturbed. 3) Well maintained grounds 4) Rooms - quite functional with comfortable beds 5) Gym - Adequate and functional Cons: 1) Parking fees - I thought the $20/day parking fee was steep 2) Hotel layout seemed a bit disjoined - This wasn't a big deal, however it was obvious that some buildings were added to the hotel at a later date. Overall this hotel met our needs quite well. It's not as fancy as the Grand Wailea or others next door, however I was quite comfortable and hated to leave.\n\nReview 26:\nThis hotel is beautiful and has it all. A serenity pool that is saltwater, no cell phones or loud talking aloud, and no children. If you do have kids, there is a kids area, and multiple pools where families can swim and cell phone talking is aloud. The beach directly in front of the hotel is mostly lava rock but there is a nice sandy beach right next to the hotel and a shopping center a short walk inland from the hotel. The mall is pretty high end but has an ABS store, and a Whalers General Store to pick up some supplies. The ABC store has a lot of odds and ends, and there are some very good restaurants in the mall. Even being within walking distance of the mall, the hotel still has a very private secluded feel. Rooms are very nice.\n\nReview 27:\nWe arrived in the morning and our room was not available, we were already discouraged. Then we had to upgrade our room and the floor was dirty. Bed was way to soft no support. Beautiful beaches and the food was fabulous but way to expensive. This resort needs to be updated it looks like it was built in the 70's and some upgraded is needed. Staff was ok, but could work on management to please there customers when departing from there trip.\n\nReview 28:\nMy wife and I went to the outrigger marriot for our honeymoon... It was great!!! we we're upgraded to an ocean front room right away, and had chocolates on our bed everytime after room service. The Staff was very helpful and friendly, the grounds we're clean, and the food was great. If we had to sight a downside, it would have to be the hula moons restaurant, while the food and staff are excellent there, the have birds that fly in and out of the restaurant because the restaurant sits right at the water, so the birds tend to travel in and out at thier leisure, but strangely enough the don't bother you while eating unless you feed them. I thought it was cute and different, although my wife had other ideas. We've already booked our next vacation back at the same place for january to watch the whales. Great value... Very Satisfied! !\n\nReview 29:\nThis place is very run down, the beds should have been replaced years ago. We only stayed two nights and left. The added fees for every little items are just rubbing salt into the wound. Great location but the Marriott executives forgot to budget to keep this place up.\n\nReview 30:\nWe purchased a package from Pleasant Holidays and several items, such as an room upgrade, were promised and not delivered when we reached the hotel. We called Pleasant Holiday and AAA for assistance, but they were indifferent to the situation and shifted blame to the hotel.\n\nReview 31:\nSecond time staying at this resort. 1st time was great. This time it was just ok. The amenities are not worth it. They don't have wireless access in the rooms so if you are expecting to do work by the pool forget it. They also charge $10+ a day to have wireless access that only works in the business center. Only have one pricey restaurant for breakfast. We only ate once at the hotel in the pool bar. Went snorkeling but it rained for 3 of the 5 days we were there. Staff was nice but not outstanding. For the price you expect more.\n\nReview 32:\nMy husband and I were honeymooning and stayed there after reading such good reviews, but we were very disappointed. There was no upgrade, no basket of goodies, etc although it was not owed to us it would have been nice. They also kept calling my husband by my maiden name, since I booked the room. We asked for them to stop calling him that and it was never corrected, we were very upset. Our room faced the lobby where there was excess noise, although it was clean. But we felt like we were staying in a econo lodge instead of a 5 star resort. And to top it all off we were billed when we got home for a day of valet parking that we didn't use. It's $5 a day and after the 1st day we didn't want to pay. We left the most awesome resort on the big island where it was a true resort and free valet, so maybe we were a bit spoiled. I would never go back to this hotel, ever.\n\nReview 33:\non my past stay at this property and being Platinum status my check out Bill Totaled 914.00 which was for In -Room dining . Spa Visits parking and Restaurants on site checking my account I only see i received credit for 216.00 charges, Called the Hotel and was giving the run around the Hotel Spa is owned by someone else the Restaurant in there building belongs to someone else etc etc. Marriott rewards CLEARLY STATES 10 points for every DOLLAR spend I understand taxes are not Included. I found out that the more points a Hotel send to you account they must pay a commission. Totally a Enemy to the Marriott reward program. BE AWARE\n\nReview 34:\nWe wanted the location, but could not find anything in the area below $400 per night. We booked this hotel on Priceline and got a garden room for $229 per night. It had a slider with a table and chairs outside the room. It was beautiful and located convenient to the parking, registration, lobby and just steps from restaurant and up steps from pool. The resort is open and has multiple pools, infinity, 2 side by side and children's pool. The food was good at the restaurant and reasonably priced, more expensive at the pools. The spa was good, particularly the massage. The location couldn't be better. Walk up the beach to the other resorts, Four Seasons, Fairmont, Grand Wailea, walk to mall with shopping and additional restaurants. Parking (nonvalet) was included in spa fee and was closeby and convenient. I would definitely stay there again, much nicer and less crowded than neighboring resorts. You have to put your table out to hold a chair, only downside. You can rent cabanas, which were reasonable and I would do this if we returned.\n\nReview 35:\nHotel is situated in paradise. View is postcard perfect. Pool is incredible. Hotel does charge for internet and drinks at the pool are on the high side . . . . Rooms are spacious and clean.\n\nReview 36:\nWe've stayed at the Marriott Wailea 3 times and 1 time prior when it was the Outrigger. We've also stayed at the Grand Wailea and the Four Seasons at Wailea, and this is BY FAR the best propery on Wailea. A number of the hales (buildings) are about 20 feet from the ocean line and have awesome views of the other islands. The other properties may be a little fancier and have a little better service, but their rooms are 1/4 mile+ from the ocean. They're set way back from the beach. The rooms at the Marriott are fine, nicely done and the staff is very friendly. Their new serenity pool is very nice. They charge a nightly resort fee ($25 per night) and we can't really figure out what that covers. Carl and Joe make the best mai tais in the world. I'd suggest dining and using the spas at the other properities.\n\nReview 37:\nThis is a beautiful property on a beautiful island.\n\nReview 38:\nLocated in a beautiful place. Much more quiet than the nearby high end hotels (ie. Grand Wilea, Fairmont). This doesn't have the glitz but the scenery is beautiful. Not having a beach right in front is not really a big problem because there is a long walkway along the costline of all Wilea Hotels. I'd stay here again!\n\nReview 39:\nLocated on the ocean with a nice view of smaller islands across the water. The landscaping is beautiful, especially the tree lined entrance.... and the resort's common area is nice. There is also a nice size infinity pool. Rooms are clean and cozy but nothing extordinary. The property is located near a nice shopping area and some great restaurants.\n\nReview 40:\nWe are Marriott timeshare owners and reward members and have stayed at many Marriotts. This one was categorized as a 6 or 7. I would have given it a 3. The rooms were old and musky. The slider doors were rusted and didn't open well. Sleeper sofa old and lumpy. Drapes stained and dirty. Bathroom so small you could hardly open the door when you are inside. We were charged $10/day for \"complimentary\" parking. I would not recommend this hotel or pay the posted rates. The only nice thing is the location, but even that didn't have a beach. There wasn't even a place of entertainment.\n\nReview 41:\n4 ladies celebrating birthdays met in Maui and stayed at the Wailea Marriott. It was beautiful. The rooms were clean and the beds were awesome. So comfortable. The continental breakfast was outstanding and the free Mimosas hit the spot. The pools were clean and the staff was friendly. I would definitely recommend staying here to all who are considering it. The hotel also has a shopping mall attached to it for your convenience. For a great excursion, go snorkeling at Molokini. We had a fabulous time. Have fun and Aloha.\n\nReview 42:\nWe just returned from our trip to Maui. The trip was quickly scheduled and done on a budget. We procurred the hotel through Price Line and got an affordable rate. Our room was nice and the staff were very good. For every request we made, Bethany at the front desk came through with a smile. Bartenders Joe by the pool and Charles at the Mala restaurant took great care of us and made the stay memerable. I have been to Maui many times and have stayed at most of the resorts there, I would stay at the Marriot next time and be excited to do so. Our only down sides to the stay were that the adult pool was closed the entire time we were there for maintenance, and the housekeeping staff were a little unflexible. Everyone and everything else was what you would expect from a 4 star resort.was provided. Mark\n\nReview 43:\nThe Marriott was great. In particular their service was fantastic! So friendly and quick to respond to any need. When we had an issue with noise during the night above our room (we were under the bar) they moved us to an even better room where we couldn't get any closer to the ocean! It was a very comfortable place to stay, and I don't believe it was any more expensive than other places of comprable quality. Our dinner at MALA was fantastic. The front desk and bell staff were very friendly and quick to offer suggestions and conversation. We had just stayed at the Westin Moana Surfrider on Waikiki Beach in Oahu, and the service was night and day different. While it's true that it's not immediately in front of a beach, the beach is so close it might as well be on the Marriott's property. My only slight criticism is that the tile floors in the guest room seemed like they were never washed.\n\nReview 44:\nSeems better oriented for adult couples even tho' there is a kid pool area. Relaxing pools, love the infinity pool with a great view. Easy access to 2 great beaches, one with all the activities - kayaking, snorkeling, stand up paddle boarding and boogie boarding all available. Staff are friendly and helpful.\n\nReview 45:\nJust returned from a week's stay at the Wailea Beach Marriott. The hotel is really lovely, a bit of construction going on but nothing that interferred with our trip. This part of Maui is quieter and the Marriott has the only infinity pool of the hotels in the area (No kids allowed) which was ideal for two girlfriends looking for a nice quiet week. We asked for a beach front room which I highly suggest...sunsets are amazing. We did tour the other hotels, Four Seasons, Grand Wailea, Fairmont (not so great) and we were quite happy with our choice. Whale watching from the pool will definetly make you relax along with the frozen pineapple and ice water they deliver. Great hotel, great service!\n\nReview 46:\nThe hotel has been updated, and the rooms are large and functional, the bathrooms are on the small side, but again very functional. The location of the hotel is very good,however, there is no beach in front of the hotel. In order to get to a beach you must walk to another area. From what we saw we did not see any amenities (chairs etc.) set up for the Marriott at any beach. The hotel staff was great, and very friendly and helpful. The nice part of the hotels' location was its proximity to the Shops at Wailea, there were several resturants and shops to purchase food supplies so that you were not forced to purchase everything, or even eat at the hotel (which we did not) not that the hotel food wasn't good, but it was very limited and seemed overpriced. The hotel resort fee did include parking and telephone use, so it wasn't a bad deal.\n\nReview 47:\nWe elected to stay 6 days, longer than our convention. Our room was situated on 4th floor, corner next to the maintenance dept,(no view once so ever there) They appear to run a 24 hr.shift. One could hear chatter and machinery at all hrs. We never had one good nights rest.Complained to Gary, concierge, waited for Customer Service Rep. to contact me.She never appeared nor has she returned my message or email and it is now5 days later. Have reported to our convention committee to reconsider destination for next convention.\n\nReview 48:\nThey charge you as if it is a 5 star Hotel. You find out that the grounds are 5 star but the rooms and service are \"Fairfield Inn\" at Marriott 5 star prices. Tile floors, bed on the floor and an absolutely awful restaurant. You find out that the Marriott does not run the property, it's the vacation club. They will tell you pretty quick that they do not answer to Marriott, they have their own board, I'm sure they are all accountants trying to make a quick buck.\n\nReview 49:\nI have been to Maui in the past, and I have never run across the lack of service/care/attitude. Staff only cares about the extra dollar they can earn. You want to park? That will be $30.00 a day extra, plus tax. You want internet? That will be $20.00 a day, plus tax. You want to sit in a nice chair by the pool?..That will be a charge as well. You want a room upgrade for a wedding? I don't think so, even though the hotel was not even close to fully occupied. There are many other hotels that know how to treat guests. I don't even remember the staff welcoming me with a smile.\n\nReview 50:\nI'm an avid TripAdvisor.com user, so based on the up's and down's of the previous reviews, I was very trepidatious about staying here. However, since we got the \"Friends and Family\" rate (a relative works for Marriott), we decided to \"chance it.\" I'm so glad we did. While we were only there a relatively short time (3 nights, with off-site daily activities planned every day), the resort clearly met our expectations/needs. Room was large, clean and had a great view of ocean. Had a fabulous July 4th dinner at on-site restaurant (with incredible view of ocean, Maui coast, Lanai, etc.). Kids had great time at kids pool area and beach. Wife enjoyed abundant shopping next door and I enjoyed on-site Starbucks. Wailea is a terrific area of Maui and very convenient to other areas of the island (Lahaina, Road to Hana, Haleakana, etc.). Had a great time and had no complaints - beautiful property! Oh yes - one other thing - the beds are incredibly comfortable!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31034, "query_start_index": 31036, "query_end_index": 31036, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 805, 1621, 2000, 2472, 2817, 3345, 4426, 4931, 5823, 6727, 7126, 7727, 8175, 9151, 9839, 10252, 10862, 11789, 12419, 12702, 13600, 13864, 14534, 15246, 16141, 16896, 17351, 18205, 18487, 18774, 19321, 20206, 20854, 21913, 22115, 22941, 23005, 23337, 23700, 24296, 24833, 25652, 26564, 26886, 27596, 28454, 28993, 29470, 30062]}
{"id": "2514491", "pid": "2514491", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nExpecting 4.5* hotel as they say what a disapointment. Where do i start. Duvet hardly fit the bed, could not hang anything long in wardrobe as safe sat in the middle, lighting very poor only bed side lamps, floor creeked so bad it woke my husband and probley room next door when i walked across it at night, no extractor in bathroom so couldnt use mirror, heating not working, and finely breakfsat what can i say only that we went to HENRYS up the road on the 2nd morning. I hope this help you by the way been home 2 weeks and still waiting for a phone call from the manager i shant hold my breath!!!! !\n\nReview 2:\nOne of the worst rooms I've had in all of London. Disgusting dirty carpets and walls (! ), primitive bathroom with barely functioning toilet, unsecured window directly adjoining a flat roof with no other means of ventilation all for \u00a3180/night breakfast not included. When I asked for directions, the concierge and 2 of his cronies scratched their heads and sucked their teeth \"Oh, don't really know where that is, mate.\" Also, no offer of a map as I set out in search of the address on my own. All this for a Starwood preferred guest? Way way way below par for Starwood.\n\nReview 3:\nThe hotel was nothing like a 5 star hotel. The service was terrible, and the facilities were in poor repair (only 1 elevator was working for the entire hotel much of the time). Considering I paid over $13K for a standard room for the 3 weeks I was there I was not at all impressed! If this is a 5 star hotel I do not want to stay at a 3 star!\n\nReview 4:\nAn old lady in need of a total body lift. The floor squeaks, the carpet is threadbare, the heating didn't work, the lighting is dim, the walls needs to be painted and they have the temerity to charge 250 quid a night! Get real - either downgrade the property to two star or bite the bullet like other hotels in the area such as the Four Seasons and renovate! Apart from the half-decent breakfast I could not recommend this hotel to anyone.\n\nReview 5:\nI got this hotel through Priceline.com and was worried after reading all the terrible reviews. We stayed May 27-30 2007. Surprisingly enough...we had a great time there. The room was great for London if not new and the service was always polite and helpful. The bathroom was clean and so was the room. I really can't think of one bad thing to say of the place. It was also very close to Green Park tube station which is very convenient. We payed with AMEX and maybe that's why we got a really good room, but I'm not sure (American express has some dort of affiliation with Sheraton Hotels). All in all a good experience.\n\nReview 6:\nThis was our third stay, first two stays were very good, rooms were excellent, then our third stay: There were problems checking in. Clerks barely spoke English. The room was delayed by 2 hours. When we complained, I think we got the \"Complainers room\". Every inch of the floor squeaked very loudly. Every time you used the plumbing it made loud noises. The room was barely big enough for one person never mind 2. In zero degree weather outside, it was warmer outside than in our room. It was sooo cold in the room. The Laundry shoot was right outside our door, and they would slam the door starting at 7am, it shook the whole room, probably the building too.For the price that we paid, it was not worth the stay. I don't think we will stay there again.\n\nReview 7:\nA classic yet modern hotel, centrally located in the heart of the city, stones throw from Birminghma Palace, walking distance to key shooping destinations..Harrods, Oxford Street, New Bond Street, Bond Street, Picaddilly...close to access key infrastrastructure..place to relax and have a perfect vacation and business trip\n\nReview 8:\nAs members of the Starwoods hotel preferred guest scheme, we selected this hotel following good experiences at other starwood/westin/sheraton resorts, fully expecting teh same standatrd of service - particularly for the price! The hotel is extremely shabby, the breakfast poor quality and over priced and our room was the smallest I have ever stayed in - there was not even sufficient space for 2 people ot pass each other at the foot of the bed. The bathroom and interconnecting doors wouldn't remain open without being wedged. There was no mirror over the dressing table - and the hairdryer flex was not long enough to reach the wardrobe mirror. The lobby on floor 8 creaked the whole way along. I reas that the management realise that refurbishmnet is needed - why then is this not reflected in the price!We had a better stay at the Hilton round the corner in March, for consderably less and with much more comfort - Never Again at a Starwood for us!! !\n\nReview 9:\nJust stayed at the park lane hotel and had no problems with room,location, or staff. I had read reviews on the hotel and was a bit doubtful about my choice.I stayed for four nights and found the staff very helpful and polite my room was big bright and airy and the location is excellent.I would recommend this hotel to a friend.I would like to say thank you to Nicolas the manager for all his help and I hope to be back soon linda\n\nReview 10:\nI stayed here with my girlfriend and we got a suite back in April. We had pre booked and were heading out in London for a meal and drinks. Although the price is expensive it is worth every penny, the King Size Bed was huge, the location was perfect, the car park was great, the service was again amazing and the decor in the ball room was fantastic... Worth Every Penny!\n\nReview 11:\nI did not like this hotel. It is worn out and dated. I had a suite and it reminded me of being in a low rent apartment. Awful. The suite was dim and dingy. It is just too depressing to write about. I did not get my room through price line etc so I paid a lot. Lots of better hotels in the area. Well not many but not many worse than this\n\nReview 12:\nMy wife and I booked this hotel using star points. As we are gold members the girl at check in would not upgrade us. She said we were getting an executive king. The room was dark and had a musty smell and the window faced a building about 10 feet accross. Even the toilet seat was inferior. It was wood with scratches and chipped paint. Do not accept room 654 if it is offered although I have a feeling all of the rooms are similar. The elevator had a terrible chemical smell and the hallways are worn out. I guess in comparison we had just com from the Maria Christina in San Sebastian Spain and The Westin Palace in Madrid. That being said if those are 5 star hotels this place is no more than three stars. I would say that if we were not staying here on points we would have left for a different hotel. I forgot to mention that the concierge on at night (a fellow with I think a German accent) was cluless. He didn't know anything about London.\n\nReview 13:\nWe stayed in this central hotel one night before an early flight the next morning. It's perfectly situated on Piccadilly, a short walk from Green Park tube. The entrance we took from Piccadilly wasn't the best with suitcases as we had to go up and down stairs and roll our bags though the hotel bar. Our room didn't have a view, but that wasn't important to us. The room was a good size, with high ceilings and had a comfy bed. The bathroom was small, but very clean, with a large tub and typical Victorian black and white tiles. We ate dinner at the hotel's restaurant, Citrus. The meal was delicious and I highly recommend it.\n\nReview 14:\nThe hotel does not deserve 5 stars....maybe 2....it is old, the rooms are tired...the bathrooms diguesting for a 5star hotel. Everything about the accomodation is sad compared any other 5 star hotel I have stayed. The hallways are old, creaky floors that are carpeted in 70's rug. The place was shocking, the service in the lobby was of 1star quality....Okay the tea room was nice and the gym ok......would not recommend staying there are nicer 4star hotels....and the Intercontinental down the street 100% nicer with great rates too! NO VALUE for the money spent, not worth it at all!\n\nReview 15:\nMy husband, my little daughter and I stayed at Sheraton The Park Lane Hotel for 12 nights, in 2010, December. The staff was polite, helpful and very nice to us. I asked for the receptionist to see the three types of rooms, and we chose the reserved room (standart room) for a executive room, on the third floor, and it was large and comfortable. The breakfast was wonderful! We liked so much the hotel, the staff - specially who works at the breakfast restaurant - because they were very attentive with my daughter - the ambience and the location. We will certainly be back soon!\n\nReview 16:\nWe thought we were booking a 5 star hotel - the rooms in this hotel were little better than a 3 star pension. In the first room they tried to pawn off on us, we couldn't even find the bathroom for 5 minutes as the door to was stuck. Once we did, the 1950s plumbing sealed the deal. Back we went to the reception where we were told that a better room had \"just\" opened up. Slightly bigger, with a bathroom that had at least been renovated in the 1980s, but with a plywood panelled closet that looked like it belonged in a cottage. With a 5 lb charge for 15 minutes of internet in the business centre, dreadful lighting, dingy and musty carpeting and peeling wallpaper throughout, this place was a huge disappointment.\n\nReview 17:\nAfter reading the reviews of this hotel, I was apprehensive about our stay. On entering our room, we were pleasantly surprised. The executive room was large and contained a desk, seating area in front of the TV, and a large, well-lit closet. The room was nicely decorated and the beds were comfortable. My son did complain that his rollaway bed was hard but he seemed to sleep well. The bathroom was large and even had a wall-mounted makeup mirror. Everything was clean. The hotel has charm and character. You know you are in London, not simply a generic, nondescript hotel room that could be anywhere in the world . The room faced a small street with buildings so there was no view to speak of. Nonetheless, the hotel is comfortable and pleasant and the location is excellent. Renovations are in progress, the day we left, they were painting the hallway outside our room.\n\nReview 18:\nConcur with most reviews, hotel in good location but the standard rooms are dated and in urgent need of renovation. On entering my room I immediately noticed a musky smell, the walls were stained and it just had a feeling of 'not clean' I was offered an upgrade to an executive room \u00a348 per night more, which I accepted, the room was bright clean and spacious with elegant modern bathroom. 2 single beds were stored outside the room overnight ! and the noise from the service lift and guest lift made sleeping really difficult, on checking out the staff told me that this was a problem with that room. A disappointing stay\n\nReview 19:\nPretty good choice for a hotel in the centre of London. I would recommend this place as long as you can get a good deal online and not pay top dollar. The location is fantastic, being just a few minutes walk from Piccadilly Circus. Bedroom was fine. Did not eat in house so not sure about the restaurant. Had a few drinks in the bar and it was a good place to unwind.\n\nReview 20:\nperfect location for travels around london. lot of food and nightlife within blocks and the hotel is very nice. the staff was very attentive and warm. being a starwood platinum, my room was exceptional . It is a bargain compared to some of the hotels around the area, after all you are in the mayfair!! !..kudos to the staff and cheers\n\nReview 21:\nWhen you enter this place you feel immediately the charme of a palace. For sure this place needs refreshment but the atmosphere and the excellent service are great. The location is also fantastic, 10min walk to Picadilly. I was lucky and got a wonderful upgrade, so nothing to complain. The beds are great and the fitness center added even more value to my stay.\n\nReview 22:\nI did notice the negative comments but chose to stay here on a short trip last week as a SPG member because of the location. Easy walk to most places or the tube station is nearby. However the hotel is a dump behind that impressive facade and a nice restaurant with excellent scones and tea in the afternoon. Its probably works well for SPG members burning up points on a vacation, but if you are looking for a business hotel with value- probably need to look somewhere else. The rooms are tired, early 80's carpet, plywood single beds put together- you get the picture. Internet is spotty and breakfast is a soggy mass of what else -chain hotel breakfast fare. The staff are pleasant, helpful, try hard to work with what they have and try to please.\n\nReview 23:\nWe stayed a week and had a great time. Located right accross from the entrance to green park and only a few blocks from picadilly circus. The loft suite is great with tons of storage and space. The bathroom could use an upgrade but was very clean. The \"city\" view was litterally the wall of the building next door. I honestly could not imagine a better location for a hotel in london. Restaurants and pubs of mayfair, picadilly circus and green park tube station 3 blocks away. And right accross from a great park.\n\nReview 24:\nI booked this hotel through lastminute.com's Top Secret Hotel facility. Do not do this. Check out where you want to stay properly on Trip Advisor. The standard of room I was allocated at The Park Lane was terrible, the bed and tv may have been five star but the rest, from the rusty soap dish to the hissing cistern to the grubby carpet, was about 1 star. They moved me to a great room because I made a fuss, but had I known where I was staying first I would not have booked.\n\nReview 25:\nHaving had Afternoon tea at the Goring during one of my previous trips to London I expected something just as good at they also should be one of the best. But I must say that we found it to be a bit of a disappointment. The sandwiches were all fishy in the taste and smell \u2013 they might have used the same knife to cut all of them? The Scones were nice, but when the pastry trolley came. The first thing the young lady said was: You can choose 2 each \u2013 Not that I would have wanted more \u2013 but I felt like a child at some kind of school canteen \u2013 very weird and not very classy. The tea was nice, but I don\u2019t know \u2013 Compared to the Goring it was just not measuring up. One more thing \u2013 The bathrooms downstairs was downright old and disgusting. Just because you put a sofa in the bathroom does not make it upscale\n\nReview 26:\nThis is an older hotel, with classic touches. It could use some updates, but the older features add a quaintness that is unique to the other very modern Starwood properties I'm used to staying in. This was a trip of pleasure and the location couldn't be better for one who wishes to see London for the first time. Prices are high for Americans (declining value of the USD), however that is the case with any hotel you would stay in. The concierge made two excellent dinner recommendations and room service was prompt. If you get a deal or are on vacation, I highly recommend the hotel.\n\nReview 27:\nYou can't get more centrally located than this, though you pay a price. Needing to stay centrally for just one night, I confess I didn't pay a penny as I redeemed some points. But I left my car outside central London as their grage wanted to charge 38 GBP for the privilege of parking the night (plus central London congestion charge of 10 GBP per day). Everything you'd expect of a 5 star hotel - no more, no less.\n\nReview 28:\nWe stayed for a Saturday night at the hotel. Similar to other reviewers, we found the layout of the hotel entrance difficult to navigate in terms of finding the Reception. We stayed on the 3rd floor in a small, slightly over-cluttered room. The hotel appears to be passed its prime with a general spruce-up of the hallways and rooms badly needed. The doors of the rooms all slam automatically which negates the need of setting any alarm clocks or wake-up calls, as the continuous door-slams echo throughout the hotel from way too early.The walls are paper-thin so be prepared to unintentionally eaves-drop on your neighbors-for better or worse. The ''breakfast'' priced at \u00a3 19.95 was very poor. We were left standing unattended for far too long before being seated and subsequently left unattended again. The quality of the delayed food was low and although the server did try to apologize, we were happy to depart and notch this hotel down as one to avoid in the future''\n\nReview 29:\nCall me old fashioned but you expect some form of heating in a bedroom of a 5 star hotel. I was told that all the bedrooms had a heated towel rail and that was all! It was a freezing cold night and I didn't feel like sitting round a towel rail especially as it was not giving off much heat. Apart from that, the bathroom was decidely grotty - cheaply patched up old bathroom suite, holes where the trim should be and a tad dirty for my liking. Shame, because I have stayed in many Sheraton hotels over the years and, until this point, had always found them to be of a good standard.\n\nReview 30:\nFirst, they should empasize that the main entrance is from Brick St, so arrivals will not disturb people having tea or drinks at the bar, which is next to the Park Lane side (secondary) entrance. Poor amenities in the normal size room. No sound proof, so you can listen the ones walking outside your room, as they can listen to you. Good working desk and enough space at the executive rooms. Breakfast buffet just acceptable, while the \"high tea\" is a good one. Extra charge for the WiFi in the room is not nice. WiFi should be treated as the electricity. The hotel needs serious and complete renovation. Overall, below the expectations from a Sheraton property in such a location.\n\nReview 31:\nThis hotel is not only beautiful on the inside and out, but it is only a ten minute taxi ride from King's Cross station. It is situated in an ideal spot. It across the street from Green Park, which if you take the 3 minute walk through here you are standing at the gates of Buckingham Palace. It is a 5-7 minute walk to Piccadilly Circus, and a 15 minute walk to Kensington Palace. The staff were fabulous and our stay was great. Oh yea, the first stop for the Original Open top bus tour is across and down the street 500 feet. This is a must do to get a sense of the rest of the city. Just remember to look the opposite way when you cross the street if you are visiting from the States.\n\nReview 32:\nWe'd asked for upgrade as a Starwood Preferred guest and got a so-so room on the second floor. Asked for king, but got those two beds pushed together--but the beds were nice. Furniture was very old and bathroom barely adequate. This was after an email to the hotel prior to arriving. Very disappointing to say the least.\n\nReview 33:\nHeathrow was closed due to fog and we had to find somewhere to stay fast. We thought we were going to stay in a top class London hotel - but as soon as we walked in we KNEW it was going to be dreadfull! This may have been a nice hotel in the 50's but it does not come close to modern standards. The bathroom was old fashioned, cold and uninviting. Room amenities were non existent - we had to ASK for a kettle/tea & coffee and when they arrived NO biscuits - how mean & miserable! We had no alternative that night or we would have checked out and found somewhere else. Staff tried their best but this hotel is in poor condition and should be avoided.\n\nReview 34:\nThis hotel should be ashamed of itself. The location is the only good thing about the hotel. They have a few good rooms but most have stained dirty carpet furniture and drapes. Walls and ceilings peeling. The control panel on the main elevator was loose and hanging from the elevator wall. The Bar/lounge area off the lobby smelled like a gas leak and we noticed a light flashing on the exterior of the building. Several hours later our room which was several stories above the lounge smelled of gas also. We had maintenance come up and the tech said there has been a mystery gas smell throughout the hotel in spots. He allowed that the flashing light was connected to the problem, He advised us to open the window. When I complained about my room to the night manager she was extremely rude. This hotel seems to have no NO STANDARDS and is a joke. Don't waste your money or Starpoints on this dump!\n\nReview 35:\nWe stayed here on points, so I can't rate the room value. The price of the breakfast was outrageous. I think it was 25 pounds of more for a basic breakfast. There is a Starbucks and a Pret a Manger within 2 blocks. We were upgraded to room with a king bed and pullout sofa for the three of us. The room was on the 8th floor and it had some charm. The bathroom was huge with a large shower, double sinks, bidet, shelving for storing toiletries, separate tub and large windows. It is a short walk to the Green Park underground station. It is also an easy walk to Buckingham Palace and it sits in the upscale neighborhood of Mayfair. There was a bus stop in front of the hotel too. I would stay here again because of the location. The service was fine. We really didn't ask for anything. The concierge though did confirm our tours for us and explained the transportation options to/from Heathrow.\n\nReview 36:\nThis was or second visit to the Park Lane this year. Again a great stay -- it really makes London a special place to visit for me and my colleagues. First of all, the location is tremendous. Out the back door is the heart of Mayfair with great pubs and restaurants. Out the front door is quick access to Piccadilly, Covent Garden, Buckingham Palace and Westminster. My room was ready for an early arrival. King room with upgraded bath (be sure to ask for a new room!). Plenty of room, area for working and relaxing. No park view this time, but pleasant from up on the seventh floor. Finally, be sure to visit Nigel at the concierge desk. His recommendation and ability to get us into one of London's hottest gastro pubs on a Thursday night was impressive, appreciated and put a great end to a great trip.\n\nReview 37:\nI've stayed twice at this centrally located grand old hotel and I am the top tier of frequent stay guest with Starwood who manage this property. On both occasions I have been upgraded to junior suites. I can only imagine then what a regular room looks like because this Hotel is simply not up to the standard of a quality chain in terms of the decor and condition of it's rooms. Cracked and peeling paint work, tired beat up furniture, no robes, poor quality lighting, odd shaped rooms and battered fixtures. The beds are comfortable and clean though, but that is the only nice thing I can say about the room. Anyone traveling to London and arriving here for the first time would think we are third world, it is that bad! Ok, some positives - the staff I found to be outgoing and friendly. The main salon off the front entrance is charming and retro. The location is great. However, there are better deals at much nicer properties then this, until Starwood choose to invest and renovate this tatty place I cannot recommend it.\n\nReview 38:\nWe spent one night here prior to moving to another hotel. The hotel is unfortunately very very worn and horribly dated. It really has absolutely nothing going for it which is a shame as it is a gorgeous old building. The location is rather good being a pleasant 20 minute walk to Oxford street, the room was tiny and worn but reasonably clean. I notice many comments here are saying they are \"surprised\" by the poor comments, the only people who would be \"surprised\" are people who have been no where! I was utilising my Starwood Preferred Guest points so I would suggest that if you can get a room here for around GBP150.00.. then its a good deal! above that is just not worth it at all! vastly superior hotels are available in London than this. It would be nice to see if the cheap owner of the hotel can spend a couple of quid modernising what could be a wonderful hotel. Until then... it IS rubbish!\n\nReview 39:\nI booked this hotel based on location and online price. After doing so, however, I had serious second doubts after reading the reviews. So here is the bottom line: this is not a typical American 5 star hotel, but it is a lovely (albeit slightly faded) European grande dame with character and charm in an unbeatable location. The reception staff were warm and gracious. The concierge helpful. The housekeeping staff had smiles and hellos for the guests. There were 2 managers in particular that bear mention: Roman Husock and especially Paul Dunphy who personally made a special effort to make our stay most enjoyable. There is no doubt that Sheraton Inc desperately needs to spend some money in the building on certain ongoing cometic upgrades, but until that happens, the people are making this hotel enjoyable.....and you cannot beat the location!\n\nReview 40:\nGreat hotel with friendly staff and excellent conference facilities.. Had a tour of the hotel and the ballroom was amazing and they have various conference rooms. my room was great with beautiful views over Green Park\n\nReview 41:\nWe had the 'art deco' afternnon tea (which means a glass of champagne was included at \u00a339) in the main lounge on a Saturday afternoon. Whereas other 'fancier' hotels in London offer 'top end' experiences this was a more relaxed affair. The harpiest, good quality teas and fresh sandwiches, scones and cakes served leisurely rather than break neck speed made for a lovely afternoon. I would recommend anyone visiting the hotel to check out the art deco entrance to the ball room, a msaterpiece of art deco.\n\nReview 42:\nLocation is great to walk to Buckingham Palace and grab taxi's. Not too much space in the rooms and also shower area. No mini bar available in the rooms. However, the Palm Court and bar area was unbelievable. Make sure to have tea! Breakfast area was great and service overall was good. Dinner was very good also in the Palm Court.\n\nReview 43:\nHalf way through our stay in this hotel that has clearly seen better days. You enter through the plush Palm Court and it is downhill from there. Checkin was an ordeal, before in terms of the length of wait, the challenge of getting a nonsmoking room and the difficulty of penetrating the English of the person checking us in. Our room was dingy (lights had to be on even during the day), the bathroom prehistoric with chipped tiles which were at the edges partially overpainted in a slapdash paint job. We were woken at 0830 on a Saturday morning by an insistent chambermaid (our own fault for not using the do not disturb sign) and, as we turned her away, when we returned after 5pm the room was untouched. Another long wait at reception was required to get fresh towels. I assume when the economy is better this hotel (which has a great location) will get a makeover but until then don't let anyone pretend it is five star.\n\nReview 44:\nWe ended up enjoying our stay at the Park Lane. The location was great. My wife enjoyed the tea, and the family really enjoyed the English breakfasts. We were able to experience the two-faces of the Park Lane. We checked in and were told they had no connecting rooms in their hotel. We were given two very small rooms that were without a doubt the worst hotel rooms I have ever stayed in. The bathrooms were so antiquated and unkept that it was ridiculous. I told the night manager we need to change rooms, but no help. The next day I told the day manager that I would be departing early from our 4 night stay and would be searching for a new hotel. He asked if I could pay an additional 40gbp per night per room, and he could get us two suites. I agreed, and we went from staying in the likes of a homeless shelter to two nice hotel suites. Amazing. The fitness center was the best--it looked like they got some equipment from a torture chamber from the Spanish Inquisition.\n\nReview 45:\nThe location was super -across from the park, walk to most top shopping! The hotel is charming and rooms are well sized but tired old carpeting and the old simple furniture don't fit the level level of the hotel. I'd stay there again for convenience and relative value, but it's not exactly romantic or luxurious! If they spruced it up, it would be a gem.\n\nReview 46:\nI stayed at this hotel on the last week of February for three nights. Rooms are dated and the bathrooms are just okay. There seems to be some problems in the water system since though I changed my first room and switched to another one I had a difficulty in balancing the hot water and cold water. Some rooms do not have AC, some rooms overlook an odd dam of anothre building. The best thing about this hotel is the location. FYI, the walls are very thin and you can easily waken up by the slamming doors of other rooms.\n\nReview 47:\nThis 5 star Hotel is not 5 star service. Breakfast only average, cooked price \u00a321. Corridor rooms smell of sewage , talking to the manager, they know about it but can not do anything ! The rooms for \u00a3199 per night are of 3 star quality all very old fittings and none matching furniture. The position near the Ritz and garage parking is the only value we could see in this hotel.\n\nReview 48:\nWas thrilled when I got this hotel on priceline, only $200, when it was going for over $400. I'm an SPG member, and even thought they don't typically give points for priceline stays, I received them and was put on the SPG floor. Room was fine, nice linens, but nothing exceptional. The weird thing is, the Park Lane has no lobby to speak of! I had to wrestle with a bell hop to take my own luggage; I've never seen someone so persistent to wrench my suitcases from my hands, especially when I hadn't even checked in yet! But, overall it wasn't a bad experience, especially for the price. Location is extremely busy; right on Piccadilly. Conviently close to the Green Park Tube Station, I never took a cab.\n\nReview 49:\nHow can this be a Sheraton?Park Lane conjures images of grandeur and excellence. This hotel falls far short. The rooms must have last been refurbished 30 years ago. The bathroom locks have 'vacant' and 'occupied' signs from the 50's. Cannot believe this is a Sheraton The room is pathetically small. The decor is outdated. The airconditioning unit is a portable unit ducted through the window. There is no safe in the room. The general decor was beyond my worst nightmares ...there is NO WAY I will stay here again, even if they paid me\n\nReview 50:\nSuperb location, but that is where it ends. Staff at check in unhelpful, incompetent and arrogant. Room extremely poor and not exactly clean. Bathroom very dated, impossible to regulate temperature on shower and a filthy plastic shower curtain, which as we all know tends to stick to ones body. No tea or coffee making facilities. Air conditioning so loud that you can\u00b4t sleep and have it on at the same time and even more difficult to regulate. It would be generous to award 3 stars to this place, but someone must have been under the influence of something, to classify this place as a 5 star hotel! Never ever again!! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31458, "query_start_index": 31460, "query_end_index": 31460, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "42%", "inner_docs_start_indices": [176, 791, 1374, 1728, 2179, 2811, 3576, 3911, 4879, 5321, 5704, 6054, 7014, 7655, 8253, 8845, 9574, 10459, 11094, 11474, 11822, 12197, 12960, 13487, 13975, 14799, 15397, 15825, 16811, 17406, 18100, 18800, 19133, 19796, 20708, 21614, 22431, 23470, 24386, 25248, 25478, 25996, 26340, 27278, 28266, 28634, 29167, 29558, 30276, 30825]}
{"id": "268533", "pid": "268533", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nUnpleasant experience. We had a problem with our hotel stay. The night clerk mistakenly telephoned our room at 5:30 a.m. on a Saturday morning. He was looking for the room that had ordered a car. We were on vacation and had hoped to sleep until at least 8:00 a.m. Neither of us were able to go back to sleep because of the noise from the courtyard below and because of the noise from the housekeeping staff. The housekeeping staff was very loud in the mornings. They knock loudly on each door and laugh and joke in the hallway as early as 7:00 a.m. This is okay if you are a business traveler. We were on a romantic getaway. This is not the place to stay if you are on a romatice getaway.\n\nReview 2:\nrude service I live in san francisco and I have been doing research on hotels for relatives coming in from out of town. I went to the concierge desk and asked about the hotel. The person behind the desk was very short and rude with me. He passed me on to the front deck. They were a bit better, but still did not have the time to address my questions. I was quite shocked as was my friend who was with me. I tried to call later and complain and they hung up on me. There are many other hotels in San Francisco, I would not choose this one.\n\nReview 3:\nWe'll be back! My family, including two teenage daughters, stayed at the Argonaut for five nights from 30th March to 4th April. I have previously stayed at both the Radisson, and Sheraton at Fisherman's Wharf, and whilst both of these hotels were perfectly adequate, the Argonaut is definitely a step up in class. The rooms are a good size, and suitable for a family of four. The furnishings were excellent, and the rooms are kept spotlessly clean by the efficient housekeeping staff. The whole hotel has an ambience of quality, fully justifying its four-star rating. The staff were all very helpful and friendly, and nothing appeared too much trouble for them. If only the weather had been better, it would have been the perfect stay! As we left, John the doorman said Don't be a stranger. We certainly won't, and in the words of the Governator of California, We'll be back!\n\nReview 4:\nExcellent Fishermans Wharf location       The bed and window.\n\nReview 5:\nHmmm.... Not worth my $550       Hotel Lobby\n\nReview 6:\nGreat Find! Found this hotel on the internet and was quite impressed upon arrival with our choice. The hotel has a nautical theme (which I thought might be corny from looking at the pictures online) but it's actually quite interesting and fun. The room was HUGE. The bed and couch area VERY comfortable. The only negative was that we reserved a room with a view of the Golden Gate Bridge but ended up with a big tree trunk in the way. It wasn't the hotel's fault since we had checked-in early and housekeeping was cleaning the other rooms with views. The receptionist at the front desk was accomodating and told us we could check back in a few hours to switch. We ended up sightseeing the whole day and never made the switch. Service at this hotel is top-notch, as the bellhops are helpful and very friendly. Great location on Fisherman's Wharf. We only stayed one night, wished it could have been longer. Overall an A+!\n\nReview 7:\nDog Friendly / Great Location It's a great location for exploring San Francisco. Nice hotel with friendly staff. A pleasure to be able to bring our dog along. Parking is steep at $39 / day but it's in and out valet which comes in handy down on Fisherman's wharf. The one MAJOR drawback is how noisey the rooms are. Really thin walls. If you're a light sleeper I'd bring ear plugs and sleeping pills (maybe even consider staying elsewhere.\n\nReview 8:\nArgonaut Rocked We definitely agree with all the previous reviews and had a FABULOUS stay at the Argonaut with our puppy. Yes, the address is in Fisherman's Wharf but this is an ideal location for any visitors to San Fran - easy access to cabs, public transport and stunning views of the bay and the great park in front of Ghirdelli square meant we were is a very convenient place. You can literally watch folks swimming in the bay right across from the hotel. The bed was so comfy and wonderful and the room was perfectly sized and very nice for our stay. The staff were really helpful and the wine tasting every afternoon was a cute/nice touch. This was also a big winner for dog-friendly hotels which can be either ridiculously expensive or just not nice. Overall, this hotel was reasonably priced and far exceeded our expectations.\n\nReview 9:\nWonderful hotel! We stayed at the Argonaut on July 2, 2005. Absolutely loved this hotel! Everyone we encountered from the doormen to the front desk staff were extremely friendly and helpful. Light, bright, airy room that was very clean and comfortable. Despite facing a busy street, our room was quiet. Unique nautical decor. Great location next to Fisherman's Wharf and the cable car turnaround. Restaurant was okay (we had breakfast). Evening wine tasting was a nice touch. We thought this boutique hotel was a good value and would definitely stay again.\n\nReview 10:\nArgo-NOT       You can see where you have to kneel to see the mirror\n\nReview 11:\nthe hotel is good but ..... Stayed for 4 nights in mid November. Nice hotel, good location, bit expensive for what it is. We booked a bay view room and as the hotel is 4 stories high and the adjoining buildings are 3 stories high the view is limited, so beware. Even then we were placed on the second floor hence no bay view. When this was queried the booking system was blamed and we were offered breakfast vouchers and a change of room at a later date. It was eventually sorted, but hard work and the receptionist was pretty indifferent. On the same subject the greeting was name, credit card, foto id and as an after thought it was welcome to the hotel, not really good enough. The hotel is also used for corporate conferences and you may wish to avoid this. Overall we got an apology but I would stay elsewhere next time.\n\nReview 12:\nGreat hotel,tacky area Chose this hotel after reading the reviews on here and was not disappointed. Went for an internal facing room which was pretty quiet [the most noise came from the thud of the newspaper outside the door each morning at 5.50am although we probably wouldn't have heard this were it not for jet lag!]. Rooms were well maintained and very clean with the most comfortable beds on our trip. Staff very friendly.Blue Mermaid handy for breakfast. Hotel handy for local attractions but Fisherman's Wharf even tackier than expected. Not a particularly nice walk between hotel and Pier 39. We got standby tickets for Alcatraz by queueing one morning before 8am, something we may not have done if we weren't staying so close.\n\nReview 13:\nWonderful Hotel We just came back from San Francisco, where we stayed at the Argonaut Hotel for 3 nights. The hotel was wonderul - very clean, courteous staff, great breakfasts. The rooms were larger than average, and the beds were amazing. The location was great, on boisterous Fisherman's Wharf, but the hotel was quiet. The decor was really different. We would definitely stay there again, and were only sorry we couldn't stay longer.\n\nReview 14:\nOverpriced Whilst we don't doubt that the hotel was clean, it was sorely overpriced and very unfriendly. There seems to be no soundproofing in between rooms and we had to ask to be moved after our first night, only to find we had the same problem where we were moved to. Whilst some of the staff were friendly to a point, we were disappointed with the service when comparing it to other hotels of the same standard. In short, there are better places you could stay in San Fran.\n\nReview 15:\nNoisy + Rude does not equal good hotel Stayed in August 2004 for 6 nights too many. After the first night when we could hear EVERYTHING in the adjacent rooms from normal talking to laughing and from in-room movies to neighbor's bathroom visists, we should have left. Second night was the worst as there was a party in the next room from about 11:00 pm - 1:30 am. The staff did not think the noise level was anything to complain about and told us such. Additionally, the front desk was less then friendly when we cashed traveler's checks, even though they said it was policy to cash them. And to top off, the doormen seemed to think it wasn't their duty to hold open doors or greet patrons. I vacation at least one week a year in San Francisco, and I would NEVER stay at this hotel again.\n\nReview 16:\ndisappointed We stayed at The Argonaut in August and had a great stay - I wrote a review to that effect but was disappointed when our Visa bills for the holiday caught up with us this month to find The Argonaut had deducted $500 without our authorisation for the stay, when we had prepaid back in June! I was also annoyed as they did not have the courtesy, after writing to them to acknowledge my fax - they just credited our Visa account for the right amount.\n\nReview 17:\nFantastic Hotel We were staying for 2 weeks in Las Vegas and decided to fly up to San Francisco for a 2 day trip, had seen the hotel on the internet and it looked wonderful but even better when you see it in real life, it was nautical themed and out of this world, extremely clean and comfortable, there was even complimentary wine in the lobby between 6-7pm wish we could have stayed at the hotel longer but to be truthful we were a bit disappointed with San Francisco, done the city tour and alcatraz, we loved alcatraz and going to the bridge but the city itself wasnt spectacular, all in all would say the best part about the trip was staying in this wonderful hotel.\n\nReview 18:\nCute hotel that has a few problems.. My husband and I stayed here in March for 4 nights. The place is as cute as a button and the location is fabulous. We booked a Bay view room for our stay.However upon check in we were told that they did not have any bayview rooms available and we were put in a room on the ground floor overlooking a dumpster. We were very upset and the staff at the hotel could care less. After 2 nights they did switch us to a Bay View room with no apology or monetary correction. Be careful what you wish for because the second room had paper thin walls that were the worst I had ever experienced. Beware!!!!! !\n\nReview 19:\nWe would not recommend the Argonaut Hotel We were rather disappointed during our recent stay. After much research we opted to stay at the Argonaut.Though a suitable hotel it certainly was not of the high caliber that we expected.The interior was a bit overboard and rather dismal.The staff was the biggest disappointment. We have stayed in hotels the world over and have never been presented with a surly staff until our stay at the Argonaut. We are not demanding guests nor are we rude so one can imagine our shock when a staff member hung up the phone during a conversation that we initiated requesting that a hair dryer in working order be sent to the room. Guest services can be a demanding career choice but if one is not up to the job at hand there are a host of career options more suitable. I think a couple of the members of the staff at the Argonaut need to contemplate their respective career choices.\n\nReview 20:\nVery good experience Pluses: attentive, helpful doormen who got us a cab in about 15 seconds when we left; best possible location for tourists (on the charming, quiet end of the Wharf, next to the cable car turn-around); beautiful building that has been renovated with great care; friendly and welcoming staff; great AAA rate (plus free upgrade as a return guest); evening wine receptions; Aveda products, fluffy robes and lots of towels; great security; large, comfortable, charming rooms. Only minus: not the quietest hotel ever. We could hear the people above us (probably with little kids) running back and forth. We could very clearly hear the people next door--and their two little dogs. The dogs were pretty well-behaved, but barked on occasion, including at 7:30 AM. They checked in the afternoon before we left, and since we knew that we had to get up early anyway, it wasn't worth asking for a room change. Under any other circumstances we would've asked.\n\nReview 21:\nAWESOME ARGONAUT Well from start to finish our stay at the Argonaut was absolutely fantastic! The location was better than we could have ever imagined - right next to the tram station on Fisherman's Wharfe. It was on at the quiet end very close to the bay. The room was extremely spacious with 2 queen beds, very clean indeed with daily maid service. We thoroughly enjoyed the wine tasting which was available every evening. We would definitely recommend this hotel to all our friends and family and would love to return again hopefully in the not too distant future!\n\nReview 22:\nGreat Trip Location - Location - Location! To me this is the most important aspect of staying in San Francisco. The Argonaut is in one of, if not, the best location in San Francisco. Across the street is the Cable Car turnaround, where you can purchase a 1, 3 or 5 day pass. My wife and I used this to get to Union Square, China Town, and other destinations in the city. Service at the Hotel is great, the Concierge was helpfull in booking one of our tours. Rooms were comfortable, clean, and the room service was great. We are already planning on a return trip to the Argonaut. Highly recommended!\n\nReview 23:\nFantastic stay at The Argonaut We were extremely impressed with The Argonaut during our first visit to San Francisco in July 2005. The staff were helpful and pleasant, the decor was unique and eye-pleasing, the rooms were comfortable and had incredible theming, and the location couldn't be beat. Lots of extra touches that made a difference - evening wine reception, Starbucks coffee in rooms, DVD/CD player, great views, fully stocked mini bar, super comfortable bed, etc. The only annoying thing was when some drunk middle-aged man was in the hallway yelling in another language to other people in his group at about midnight, then proceeded to try several times to open our door with his key. (I ended up having to get up and yell through the door that this was NOT his room.) Still, not the fault of the hotel. We would most definitely stay here again.\n\nReview 24:\nExcellent Value Stayed one night here on way back from Sonoma Valley. I really like hotel. We did not have the noise problem that some of the other reviewers had.When I travel, I always like sleeping in a nice bed, not fancy but clean with good sheets. Argonaut had, for the price, one of the best beds I have found.Hotel is in great location. Staff was very helpful.Highly recommend.\n\nReview 25:\nBeware of Certain Noisy Rooms Most of the reviews here are very accurate; however please beware that per management, there are a number of rooms that are not properly sealed between the rooms. Basically, it is a historical building that was renovated and where the interior walls meet the brick need to be sealed properly. I was one of the unlucky ones. What this means is that every voice, television channel and romantic moan will be heard in these rooms.I was the very unlucky recipient of one of these rooms and I can tell you that there's a lot of romance going on in the rooms. I have three different neighbors and one fought while the other two were moaning the exact opposite.Other than that, it is a great location and great hotel; however if they can't guarantee a quiet room, avoid at all costs, as this is a hotel that is meant for well to do 20, 30 and 40 somethings. Parents with kids, please have an open mind over a weekend.\n\nReview 26:\nTop banana Chose the argonaut based on previous reviews. stayed 5 nights in August. Top quality and unusually for a US hotel it has character (previous reviewer who hates kids and prefers a Hyatt is talking bollox). Strongly themed rooms (leopard skin robes seemed a bit incongruous!) with lots of space and great touches such as a multi plug.Get a bay view, open the shutters and there it is , shrouded in mist ... Alcatraz, best view in town.Good quality helpful staff. Blue Mermaid is good breakfast venue. Visit the Pub in cannery square mid afternoon to sit in the sun and try one of the 85 draft beers.Fishermans Wharf is tourist San fran with lots of tat, food options are limted (all owned, by the same families) and expensive. Aliotos has great view good food but tired service . Great location for trolley car, use it to travel downtown early in the morning - no lines. Wait till the afternoon and waste an hour waiting in line.Pier 39 is crowded and vastly overated but the seals were a great free show\n\nReview 27:\nExcellent hotel       Our room at the Argonaut\n\nReview 28:\nFantastic Location, Great Service               More photos\n\nReview 29:\nLocation        The room!\n\nReview 30:\nBring your earplugs! noisy, noisy, noisy! small rooms where you hear all of what's going on in neighboring rooms and the hallway, never again!\n\nReview 31:\nArgonaut - clean, refreshing, worth the money       Bay view from Room 448\n\nReview 32:\nTr\u732bs bon h\u4e48tel\n\nReview 33:\nThis hotel is special. The Argonaut hotel is not the only San Francisco hotel with character; however it has something that most upscale hotel lack. In my recent stay I was amazed by the desk staff. A young man named John was understanding, helpful and appeared to enjoy his work environment and co-workers. This hotel is special.\n\nReview 34:\nAbsolutely Beautiful - Loved it! After reading so many reviews, I wasn't sure what to expect but it sure looked beautiful online. I was not disappointed. Absolutely beautifully decorated. Wonderful service. Very polite and timely. Lobby is great. Lounge chairs like you're on a ship. Our room (383) was overlooking Delmonte Square/Cannery. Beautifully decorated and I was surprised at how much bigger it was than I was expecting. Two queen beds, large open area, honor bar, large tv, games, great white hurricane shutters and window opened easily. Evening bands would have been loud and obnoxious but it was very cool and windy that night so we lucked out. I did notice that the walls were rather thin as others have stated but I only heard our neighbors a few times. I am sure my kids bothered them more. Great bathroom. No water pressure problems. Great products. Valet parking was easy. Brought the car around quickly. Free wine tasting the night we were there. Starbucks right behind the hotel. Great bar nextdoor. Excellent location. Walk to everything. Good dinner across the street at Cioppino's. Highly recommend this hotel.\n\nReview 35:\nRecommended!!! Fantastic Themed Hotel located in the famous Wharf Area. The room we received was overlooking the bay and the Golden Gate Bridge and was nothing short of spectacular. Excellent facilities in the room included, Starbucks coffee, excellent shampoo/skincare products (L'occitane) , DVD/CD Player etc. and cleanliness was of the highest standard. The staff were very friendly and courteous and were only too willing to offer assistance with any of our queries.The Hotel is located a mere minute away from the Tram line which made acces to the city center painless, and of course you are near everything like the ferry to Alcatraz, bike hire stores, Bars Restaurants, Comedy Clubs etc etc.I see some people mention the noise levels in the Hotel. Indeed the walls were thin and you could hear a little of what was going on in the next room but to be honest the noise was minimal and after a days activity in San Francisco we never had any trouble getting to sleep.\n\nReview 36:\nNoisy hotel, isolated, tacky location Noisy Hotel, Tacky Location. Staff was nice enough, hotel clean, beds and pillows were great, power strip on the desk nice touch, nice robes- but hotel is LOUD. We could hear cell phones ringing and japanese converstaions from the room next door all hours of the night and early (2:30 am)morning. And loud people in the hallways 24 hours a day. To make things much worse... saturday morning at 9:30, really bad Carole King songs from the folk guitar player in the courtyard restaurant next door!. Horrible... Above all else, Fishermans Wharf is a tourist wasteland. NOTHING but tshirts, camera stores and bad driftwood art. And it is an isolated location from the rest of the city. For this reason alone I would avoid this hotel.\n\nReview 37:\nGreat option for families! Chocolate tasting in SF!\n\nReview 38:\nKid Friendly in SF We stayed at the Argonaut last weekend for my cousin's wedding and were very impressed. The service was outstanding - both toward us and our 2 year old. We had a king sized room, which was fairly small, but well arranged, so we didn't feel cramped. The staff was very friendly and even brought our son a gold fish to take care of during his stay.\n\nReview 39:\nBad service from reception        Inner room Argonaut\n\nReview 40:\nOverrated!!!!!!! If you enjoy being herded from hotel room to hotel room, be sure to stay at the Argonaut Hotel. Are also great at denying the guests accomodations one purchased and are great at projecting the blame onto the guest and the the travel agencies they are affiliated with. In the end, the room assignment was sub par for comfort, customer service paltry and effort to provide the services they so proudly advertise was non-existent. Would never return to the Argonaut Hotel.In the end though, the Argonaut Hotel is so self righteousness that a poor review will be viewed as another nemesis and nothing more.\n\nReview 41:\nArgonaut Was Great--a real Gem We stayed at the Argonaut March 13-17, 2006, and had a 4th floor bay view room (which I highly recommend). From the room we got a fabulous view of SF Bay, the Golden Gate Bridge, the Powell  Hyde Cable Car turnaround and Ghiradelli Square. The rooms here are charming--neat nautical theme, great beds, and nice touches like a Sony flat screen TV. And the hotel was quiet throughout the week. The service was excellent, and all of the staff members we dealt with were courteous and friendly--especially the doormen. Didn't particularly like waiting for the car (valet parking) every time, and $36 (plus $5 tax) parking per night is steep. But the hotel otherwise is great! And don't miss their Blue Mermaid restaurant. It too is terrific. All in all, this place is a real gem.\n\nReview 42:\nExcellence at the Argonaut Excellent overnight in SF. Upgraded to huge suite w/windows that opened, nice decor, mini bar plus refrigerator, deep soaking tub with bubbles. Quiet, climate control, cute decor, cool animal-print robes, staff welcoming and professional. Not a single negative.\n\nReview 43:\nGreat Hotel Really nice hotel in a good location away from the messy fishermans wharf.The room photos on this site look a little cheesy but do not do the interior justice.We really enjoyed the daily free wine but the weather in San Francisco was cold and wet. Take a coat!\n\nReview 44:\nWhat a great location! We followed the recommendations of trip advisor and stayed at the Argonaut for 6 nights from 9/14-9/20 and we were not disappointed! What a wonderful hotel, and the location can't be beat! The staff was helpful and courteous. The rooms were very nice and, as stated many times before, the beds were very comfortable! We had an interior room on the top floor and had no problems with noise at all, other than the occasional person in the hallway, typical hotel stuff. We enjoyed the wine reception each evening and met some WONDERFUL people who we enjoyed catching up with each day (HI CLAIRE AND PETER!!! Hope the rest of your trip was wonderful!). I will recommend this hotel to anyone who wants to know the best place to stay in SF!\n\nReview 45:\nWe liked it, something unusual               More photos\n\nReview 46:\nA Golden Experience (no fleece!) at the Argonaut From the dapper attire on the doorman to the professional yet personal attention from the bellhop, we were immediately impressed with the Argonaut. And then we saw the room! We had a very spacious room on the 2nd floor, overlooking the lively courtyard, with an exposed brick wall and windows that open -- not to mention a marvelously comfortable bed and bedding. Prime location for strolling along the pier (don't miss the Maritime Museum! ), to Ghirardelli Square -- and only a block to the cable car, two to the F Line Streetcar that goes all the way to the Ferry Terminal building, then on to the Castro neighborhood. Enjoyed talking to fellow travelers during the evening wine reception in the lobby, breakfasts at the Blue Mermaid -- but be sure to visit the Buena Vista -- across the street from the Argonaut -- for an Irish Coffee with your eggs! Spent a week there in September and can't wait to return!\n\nReview 47:\nFANTASTIC HOTEL AND SERVICE!!!! on the cable car\n\nReview 48:\nInteresting Hotel Stayed here at the start of our holiday in California and have to admit it was one of the most unusual hotels I stayed in.The room was small, slightly noisy because of the air conditioning and overlooked the inner courtyard. It was however well furnished to excellant standard and very, very clean.The staff are outstanding, very approachable and were always willing to assist. Recommend you attend the wine tasting.Well positioned, turn left you head towards the busy Fishermans Wharf area, right towards the maritime museum and Fort Mason, an area away from the noise and a good place to walk.\n\nReview 49:\nExcellent location on waterfront My Wife and two children (67) had a wonderful time at the Argonaut. The Location is excellent for waterfront activities and was quiet at night. The staff was very helpful and friendly and the rooms were nicely appointed. The rooms are a bit on the narrow side, but nicely done and super clean. Some people had posted that it was noisy on the side near the park, but we had no such problems. There is a nice restaurant connected to the hotel, as well as a museum. We had the best time there in September and enjoyed warming-up on the cool nights by the great fireplace. We loved the waterfront, China Town, taking a double-decker tour bus over the San Fran Bay Bridge. We would stay here again for sure and I'm very particular about hotels.\n\nReview 50:\nFlawless!! We spent weekend after Thanksgiving at the Argonaut and I have to say it was flawless. I think it was the best bed I have ever slept in and I was told by the manager it is a custom made mattress for the Kimpton Hotels. Amazing! Starbucks coffee in our room too! It felt like the true San Francisco and we kept warm by the fire in the lobby. This place is way cool.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26699, "query_start_index": 26701, "query_end_index": 26701, "truncation_seperator": "... 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{"id": "89091", "pid": "89091", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis place has a very impressive facade and decor. However, once you look beyond the surface and check in, you discover that this is a very run down and tired property. TWO rooms they put me in had black mold growing on the windows and window sills. The third did not but the AC and exhaust vents were covered in dust. Moreover, their restaurant, Crystal Palace, is a poor excuse for anything but a Denny's. Do not stay here until extensive renovations and cleaning.\n\nReview 2:\nTalk about unfulfilled promise! Le Pavillon has a quaint lobby, friendly staff (at least upon check-in), a panoranic city view from the rooftop pool/spa area and a decent, picturesque restaurant. However, our heightened expectations were thoroughly dashed by the dingy room, leaky ceiling (which no one could fix despite our repeated requests), unresponsive management and shady billing practices. The downstairs public areas feel grand, which was in direct contrast to the shabby, unkempt private quarters. There are many better choices in the area, and some of the characters strolling the immediate area after midnight were downright menacing. Look into the JW Marriott, W and Monaco and pass by Le Pavillon. Really.\n\nReview 3:\nWhere do I start? We'd only just driven 12 hrs down to New Orleans & had expected to check into our room without any problems. The valet was nice enough but the reception guy just took rudeness & incompetence to another level. Firstly, he'd jumbled up the bookings & booked us for August instead of July. He then tried to cover up his incompetence with false bravado. Gosh, the chap acted as though his father personally owned the hotel chain. His manners were just gorss and cringeworthy. He was actually actively digging well into his nose as we spoke. Plus he just had a shabby demeanour. Now surely, a hotel claiming to be 4 star could afford to place a professional, clean & polite individual on the front desk. A big disappointment. All outer facade but no inner quality. Needless to say, we changed our mind about staying there. Had to go round at 2 am in the morning looking for a place of better quality to stay. I wouldn't let my dog stay at this place, not to mention recommending it to a friend.\n\nReview 4:\nAfter reading everthing on here I thought this was going to be the nicest hotel ever! I was wrong! I found hair in the bathroom, and dust behind evry piece of furniture. The bedspread smelled sour and the staff never smiled except at check in and out. It also took 20 minutes to get my car. Nothing to cry about but for the money, I would have expected better!\n\nReview 5:\nIf you want to feel like you're staying in your grandmother's attic, you've found your place. The hotel tries too hard to have a renaissance sort of charm without modern amenities. The rooms are dark and stuffy, the comforters are course, and they offer such things as \"hand drawn baths\" for 50 dollars. Seriously, I'd rather enjoy a fridge in the room...or maybe a coffee maker, but alas, those sort of amenities wouldn't fit the hotel's motif. The hotel staff are pretentious and rude and the food in the hotel restaurant is terrible. If you want to stay in a place with great hospitality, plush down comforters, fun atmosphere, kind and helpful hotel staff, then stay at the W in the French Quarter.\n\nReview 6:\nWhat a total letdown! Cramped room, mildewy shower, worn facilities, insolent staff, etc., etc. Frankly, we're amazed at the glowing accolades posted on this site. Did we stay at the same place? Nothing about this hotel made us want to return--but be sure to eat at Uglesich's on Baronne Street.\n\nReview 7:\nWould never stay here again.\n\nReview 8:\nStaffed not pleasant, informative, inviting or knowlegable. Management staffed not quick problem solvers or able to make sound decisions. I reserved a king non-smoking and was told they were not able to find my reservation and to have a seat in the lobby. After returning 30min later to say they have a large party going on and only have a double queen. So after going back and forth with the third party I booked with they called the hotel to try and get them to fill my reservation with no luck, I took the double queen because at the point it was already 8:30 p.m. After dinner and returning to my room is where I had the biggest disappointment, my room was an accessible room that you can tell was not used often. The shower curtain was full of black mold and mildew, the sink was clogged, the telephone did not work, the fridge was broken. I called the front desk from my cell phone to only be told to call back in the morning to talk to the front desk manager.\n\nReview 9:\nStayed for the BCS Bowl. Great location, great service, great food, wonderful lobby. When you get into your room though, the physical product is simply not in keeping with luxury tier or branded business competition. They offer two pillows per bed (we had two queen beds), and a basic mattress with an old style hotle bedspread rather than a duvet cover. They must upgrade the bedding standard to meet the standards set by Marriott, Hilton and Hyatt business-class hotels, let alone the Ritz-Carlton or W or similar competitive offerings. The location is great and every associate we came into contact was professional and pleasant. The buffet-style food we had was just fine and priced right. Whoever is managing and operating Le Pavillion is doing a great job. Their owners need to step in a bit more with respect to the physical product, especially the room and bed.\n\nReview 10:\nI truly enjoyed my stay there. The room was very clean and comfortable. When I ate breakfast in the Crystal Room, Kevin was my waiter and he was great. I've stayed in a bunch of different places and I have to say that every single staff member was extremely pleasant. It was an easy 20 minute walk to the convention center. I felt safe my entire stay and had a wonderful time in New Orleans.\n\nReview 11:\nTerrible experiance. Room was not ready by 4:00 PM. Toilet leaked, AC did not get cold. Door lock would jam and not unlock. Changed rooms and thought all was well. Then I got a call from my bank about a charge on my credit card - they thought it was fraudent. It seems that this hotel authorizes $65 PER DAY for \"incidentals\" on your credit card. There 7 days - that is $450. NO WARNING. Nightmare experiance. Yes hotel looked and acted \"customer service oriented\" - but it seemed both pretentious, their policies are a farce, and I got the distinct opinion they did not care about their guests.\n\nReview 12:\nYou people out there that like antique and old may like this hotel. And when I say old I dont mean just the decor. The blankets, towels and all the furniture!!! The smell of must was out of control! The bed spread was this stinky, old and scratchy. It was also an ugly floral pattern that I would imagine finding in my grandmas attic. Just plain scary. The room was tiny and extremely cramped. The bathroom was gross and small as well. The lobby is absolutely gorgous and the staff were all top notch. Very friendly!! If the rest of the place was elegant and clean like the lobby I would have stayed. I checked in and checked out the next day and ran like hell to the Westin on the River! I used the reconmendations on this website and I find them to be way off in my opinion. If you like clean and new dont stay here! !\n\nReview 13:\nFound the hotel on Hotwire and it was far cheaper than anything else of comparable class. When we checked in the hotel had signs and buttons on the staff promoting upgraded rooms, which made me suspicious. However, the room, although small, was comfortably furnished. Housekeeping shows up early in the morning, about 9 a.m. so make sure to put the \"privacy please\" card in the lock, but they did a nice job. The room was not ready until the 3 p.m. check-in time, although they knew we were waiting, which was somewhat annoying, but the staff was pleasant. The location is a short walk from the French Quarter and the Canal St. trolley which is convenient, but it may not be a safe walk late at night. Overall, a pleasant experience. I would go back.\n\nReview 14:\nReservation staff did not respond to a pre-arrival e-mail so I had to change rooms upon arrival. Beautiful exterior facade. Nice staff for valet, baggage handling,and check-in. After that all down hill. Sixth floor and my room in particular in need of refurbishment. Need a new maid as well. Excessive dust on the furniture and on top of the glasses in the bathroom and cotton ball holder. Pieces of candy rapper next to bed. Bathroom floor and tub stained. Mirror has numerous flaws. Wallpaper in bathroom peeling off. The bathtub faucet pulls away from wall when switching to shower. Bathroom countertop caulking falling off. Shower curtain full of dust, two rings broken, and mounted on rusted bar. Hard water stains on all bathroom hardware. Ordinary bed. There is no way this is a 4+ star hotel. If I had not booked through Hotwire I'd be out of here. Internet free but parking $28/night.\n\nReview 15:\nStaff was great and helpful as well. Ate breakfast there as well one morning and it was good. Hotel is just beautiful and Cedrick was a jewel in helping us with cabs. Only negative i could find would be the bathrooms are small, two people won't work well in there. But i would definately go there again!! It's a 4 block walk to Canal but thats how we stayed in shape...a nice walk after our time in the quarter.\n\nReview 16:\nWe spent 5 days here and we were treated like royalty and The Rooms were like a B&B but with so much more class. I give the Le Pavillon a 5 Star\n\nReview 17:\nI spent 2 nights in Le Pavillion. Pros: 1) Friendly and helpful staff. I ended up asking for a few things during my stay there, and for the most part they came through. 2) Beds were comfortable Cons: 1) Asked for a wake up call - not done. 2) Breakfast was not great. They have a fairly expensive breakfast buffet that is mediocre, and they also charge you extra for drinks including coffee. 3) Rooms are small, old and mine had an unpleasant odour to it. 4) I found 2 plug points in the whole room. I lived in darkness as I had to unplug their lamps to plug in my phone charger and laptop charger. In this day and age, not really acceptable for a hotel in this price range. 5) Bathroom was small, old and had plaster flaking all over the place. All in all, it wasn't a bad stay. However, at $180-$350 dollars per night, it just didn't make the mark. I have had equivalent if not better stays in budget and mid range hotels for a fraction of the cost. I would probably give it 2.5 stars if I could rather than 2.\n\nReview 18:\nBeautiful old hotel in desperate need of a renovation. I was excited web we walked in because the lobby was old and beautiful and the people were really friendly. Now, I appreciate old, antique type places. I've stayed thousands of room nights in my life at all sorts of hotels. When I opened the door to my room, I actually said the word: yuck. It's really bad. They cannot do anything about the size of the rooms but they could certainly update them. The TV is still an old picture tube television. The bed spreads look like they haven't been changed/washed since the 60's. The bathroom products are cheap, made in China lotions and soaps. The room is not clean and not at all inviting. Do yourself a favor, if you care more about the room than thr lobby, avoid this grand old hotel til they are willing to spend some money on a renovation.\n\nReview 19:\nThis is my first cautionary review. We researched this hotel and decided to stay here to have a more authentic or historical New Orleans experience. Unfortunately we were in a very small, dirty room with thin walls. We could hear our neighbors' conversation. After discovering more evidence of poor cleanliness in the room, we called the front desk, let them know the situation, and were moved to a nicer room. The new room felt like a different hotel! However, I would still not recommend this hotel given it's price point, even in the junior suite. Disappointig experience overall.\n\nReview 20:\nClose enough to the action and far away from the noise and crowds. Loved the nightly chocolate and peanut butter spread that gave us a chance to meet people and chat. Good amenities. Good service. Good food at the bar. Best place we ever stayed in New Orleans.\n\nReview 21:\nI love this place! Excellent staff, they mailed an item we forgot - after phoning us to see if we were still in the area. Wonderful rooftop pool with poolside service, breakfast was absolutely decadent and the ambience incomparable. I cannot say enough about this hotel the furnishings (antique) are in excellent condition, the beds are super comfy, and the room we stayed in was fit for royalty. It's all in the details and they've certainly taken care of all the details here!\n\nReview 22:\nRooms were great, staff was friendly, warm and very helpful! Beautiful building-we loved it! Very clean too. Couldn't have asked for anything more!\n\nReview 23:\nThis hotel was eh. It's really nice on the outside and the lobby is very grand but that's about it. The rooms are descent but the beds are highly uncomfortable, especially for the price. I would of much rather paid the 250 to stay at a Marriott or Intercontinental. I don't plan on visiting the city again but if I did I'd choose somewhere else to stay.\n\nReview 24:\nThe lobby looks promising, but that's about it. If you book over internet you will be given a very small room. Carpets, drapes etc smell musty. Staff is friendly, but this place needs a major overhaul.\n\nReview 25:\nThe hotel photos on their website are misleading. The hotel must have been grand and beautiful once but it has been badly maintained. Rather disappointing actually with chipped marble in the bathrooms and century old drapes. I was also (unpleasantly) surprised by the fitness center where none of the machines worked and the pool which was really tiny (not like the picture on the web). The wireless mostly did not work of course. On a positive note, the staff was really helpful and courteous and the restaurant food was pretty good.\n\nReview 26:\nStayed at Le Pavillon during this year's Sugar Bowl. Reserved rooms through Hotwire and got a $120 a night rate which was a steal. The hotel is a little stuffy (not the people but the decorum) but it reminds you of going back to the Victorian era - heavy drapes, over stuffed lobby furniture, lots of gilding. Our room was very nice and clean and the king bed was extremely comfortable. The hotel was a 20 minute walk from the French Quarter but only a 5 minute walk from the Superdome. Staff was very friendly and helpful. Peanut butter sandwiches and hot chocolate in the lobby from 10 to 11 was a nice touch. Seems that back in 1987 a guest was talking to the manager about how when he was at home he shared a glass of milk and peanut butter sandwich with his daughter every night before she went to bed and he missed that when he was traveling. Upon hearing the story the manager had a chef bring the guest some milk and a peanut butter sandwich. Other guests saw the man enjoying it and ordered it for themselves and the tradition was born.\n\nReview 27:\nThis was my third visit to NO and this was certainly my best hotel experience in the city. If you want a chilly and characterless modern hotel wasteland - go somewhere else. This place is a delight. The staff are delightful and maximally helpful. Location - I walked everywhere including Congress Centre, French quarter, Superdome for a football game and I took the tram along Charles Avenue. The interior is very special and distinctive - I loved it. Breakfast was excellent and the room was fine. My colleagues were also happy here. I will certainly use this place again and recommend it to you.\n\nReview 28:\nRecently stayed at Le Pavillon for the first time, and I would definitely go back. I thought the service was top-notch, and our room (709) was larger than I expected. The room decor is a little dated, but it goes with the charm of the \"old world\" style of the hotel. The bathroom was small, but the shower was great (and I loved the shower gel). It was a little further out of the quarter than I normally stay, but the walk to the quarter was not bad (under 10 minutes), and there is a great little coffee shop a block away (Dee's Coffee House) that I loved. Overall, I throughly enjoyed my stay at Le Pavillon, and I would highly recommend it - a New Orleans classic! *Don't miss the PB & J sandwich buffet that they serve nightly at 10pm.\n\nReview 29:\nThis is the most beautiful hotel I've ever stayed in!!! It was comfortable and the service was wonderful!! The food is awesome and they have great bartenders that make the best drinks I've ever had. (just don't get a room next to the elevator, its kindof loud.) Otherwise, its wonderful. I'll never stay anywhere else in New Orleans and I've learned this the hard way.\n\nReview 30:\nOur stay was truly an enjoyable one. This was our second visit to the hotel, and if possible, more enjoyable than the first. The entire staff from the door person, to receptionist, to the dining room waiter were all very gracious and helpful. Our room was beautiful and comfortable and decorated in period antiques. Don't miss the breakfast buffett; it's awsome! The Crystal Room is a showcase of European elegance and style. I'm sorry to say we were so tired from touring the city we couldn't participate in their traditional \"peanut butter and jelly sandwich hour\". Next time for sure! Our thoughts and memories of this hotel will always be of how they have kept the Old South Tradition of charm, grace and elegance alive. A truly beautiful and elegant hotel.\n\nReview 31:\nThis is my first review on trip advisor, and I just wanted to say that this is a marvelous hotel. Beautiful old building, very wellmaintained and absolutely charming. within walking distance of the river, French quarter, and just a few blocks from the streetcar. At the same time, away from the partying and noise of Bourbon Street. Plus nightly pb&j and hot cocoa in the beautiful lobby. The best thing about the hotel for us was the staff. We have traveled extensively and I must say that this was the kindest, warmest, andost helpful staff of any hotel I have ever visited. Amazing guest services! Thank you for a fantastic visit.\n\nReview 32:\njust returned from a cruise, and the stay at the hotel was great...my wife loved the old world charm...large rooms, helpful staff. a bit out of the way if you want to visit the French Quarters to eat/listen to jazz. but we took the trolley..get an all day pass and you can travel to the Garden District/French Quarters/RiverWalk and NO Art Museum.\n\nReview 33:\nLOVED this hotel! We go to NOLA once a year but this was a first at Le Pavillon. Far exceeded our expectations. BEAUTIFUL doesnt even begin to describe this place. Lots of chandeliers and historical paintings. Rooftop pool is a tad on the small size but very relaxing atmosphere. I will only choose this hotel from here on out! Walking distance to French Quarter but also away from the hustle of it all! Highly recommend!\n\nReview 34:\nGorgeous Lobby with crystal chandeliers and furnishings of opulence and I thought we were in for a real treat. EXTREME let down when made it to the room. The smell was past old and more like mildewy and damp. The linens appeared to be original from the hotels opening in early 1900s. We were travelling with newborn and were afraid for her health. My allergies warned me that we had to pack up and find another hotel. In it's prime I am sure this hotel was striking but that was many years ago. If you don't have allergies and love truly traditional decor- this is the place for you. I hear they have a nice rooftop pool but we didn't make it that far.\n\nReview 35:\nI don't have much time to write a review, except to say the staff is exceptional in most cases. This is an old hotel, on the Natl Registry of Historic Places (or Hotels, something like that). So don't expect six elevators, but DO expect an awesome buffet served up by a woman you wish you'd had as a nanny, and quirks such as peanut butter cookie treats (and sandwiches in the lobby nightly). I stayed there one night and loved the place and its history...my room had an electric fireplace and a wet bar, but with creaky floors and the noisy elevator shaft nearby, I doubt it'd be my choice for an extended business stay.\n\nReview 36:\nSome of the staff were rude, not up to the standard of many good hotels I have stayed at. Guessing some rooms in the hotel are better than others, because mine was average with bad plumbing. The gym is sparse with old machines. Finally there are better hotels in New Orleans closer to the French Quarter.\n\nReview 37:\nI stayed at Le Pavillon before Christmas. This is a beautiful old hotel with a lot of charm. It's a few blocks away from Bourbon Street and the French Quarter, but if you want to keep a safe distance from the drunken insanity, this is a great option. I would stay again anytime, and it was very reasonably priced.\n\nReview 38:\nthe day that I left I got a bill under my door for over $120 for parking for 3 nights. I was not told parking would cost that much. I was told that I had to use that parking no other options. I did not know how much it cost until i received the bill. The last day our room was not made up, we were gone until 5 pm so they had plenty of time. The hotel was elegant small rooms usually good service. This seemed like a good rate but was not due to parking costs. I would not stay there again. i\n\nReview 39:\nI don't look for much in a hotel room in New Orleans because we tend to spend most of our time in the city as opposed to in the hotel. However, even with that in mind, I wouldn't return here. The lobby is beautiful but the room itself was disappointing. The bedding and carpet were musty, the phone did not work, nor did the hairdryer. The staff was polite and happy to see people returning to the city, but I couldn't help but feel annoyed when waiting and waiting (and waiting) for the valet to retrieve our car. Which I could see from the hotel steps. Parked in the lot next to the hotel. There are some good online deals from time to time, but for people looking to stay in or near the Quarter, I'd recommend looking elsewhere.\n\nReview 40:\nWe stayed here for the second time at the end of June for a conference. We had a great time the first time we were here and the second time was not disappointing. Our room was not huge (but we did opt for a very low rate standard room) but it was clean and well appointed. Within easy walking distance of the French Quarter and taxis were always available when we needed them to get to the convention center. Lobby is elegant and service was very good when we needed it. This is a very good hotel for the price.\n\nReview 41:\nLe Pavillon, while a beautiful hotel with lots of charm, really has problems with it's staff and catering people, as well as their upper management.Our company booked a meeting to be held April 29th & 30th 2004. After sending our contract requirement to their catering director Gwen DeFraites, our meeting was accepted and booked. We had stated in our contract requirements that any deposits needed would be due two weeks before the event.Now, today, March 15th 2004, the hotel demanded all deposits or the event would be cancelled. After trying to speak with the catering director supervisor, we were basically told tough luck, and they cancelled our meeting there. This is after having advertised the meeting at this hotel and having people register there.This is costing our company large sums of money.Be careful with this hotel!\n\nReview 42:\nWe have been to NOLA many times over the past 7 years visiting our daughter, both as an undergrad at Tulane and now as a med student there. We travel a lot. My husband is a user experience designer, so comfort and a welcoming environment is very important to us. Here is why we always go to Le Pavillon and recommend to our friends. It's very clean. I hate to say this, but that's not always easy to find in NOLA. The bed is comfortable. Lots of pillows. The bathroom is small but gorgeous. I love the luxurious soap. The location. It's two minutes from the quarter and 5-10 from the Tulane campus in the Garden District. There's parking adjacent to the hotel. The furnishings are very NOLA; \"antique\" but nice, not musty. The restaurant is very lovely, with a nice fireplace. Peanut butter and jelly and cocoa at 10 PM in the lobby. Nice way to meet your fellow guests. And, finally, I absolutely adore Albert. He is the doorman who greets me as if I he is truly happy to see me again... even if it's been a year in between visits.\n\nReview 43:\nThis hotel is full-on baroque gorgeous--marble and crystal and velvet draperies everywhere. Even the elevator doors are painted and draped in velvet. The beds are probably the most comfortable of any hotel I've ever stayed in. But Le Pavillon is just as inviting as it is lush. The staff is welcoming and friendly, and they have a nightly Peanut Butter and Jelly buffet. Robes are provided in the rooms, too. Only complaint: no in-room coffee makers, so you have to go to the hotel restaurant for it. But, even though I was wandering into their jazz brunch in my pajamas and a post-Mardi Gras stupor, the staff greeted me warmly and helped me get caffeinated. The hotel is approximately a 10-minute walk from Bourbon.\n\nReview 44:\nI stayed at Le Pavillon on October 2nd for one night. The room was small, but very nicely furnished. The bed sheets were a little rough, but the bed was comfortable. Check-in and check-out were easy, and the service was good, but nothing special. I paid $259 for one Saturday night, but the Friday night rate for the same room was $129??? It seemed a little expensive for what you really get. The room had no real view of the city. The peanut butter sandwiches were a nice touch, and the rooftop pool was cool. All-in-all a good experience, but I think you can get more for the price.\n\nReview 45:\nWe stayed in Nola for French Quarter fest and this was a great location. Also, be prepared to wear some comfy shoes because there is a lot of walking needed if you REALLy want to se Nola. After a night of partying, the rooftop was great because there's a hottub and heated pool to help your sore dawgs after walking/ dancing Bourbon Street and all. We met some really fun people in the hot tub AND continued to drink. Nobody from the hotel got on to us after being there after hours too. Yay!! P & J sandwiches are ok but I can see them being a lot better if you have been drinking. All in all, we had a great time! !\n\nReview 46:\nWe have stayed at Le Pavillon three or four times and love it each time. The hotel staff makes the stay enjoyable as they are all very professional and friendly. The hotel is a bit farther away from the French Quarter and Harrah's so you probably need a cab (they are easy to find) to get to most places. Although, it really is not too bad of a walk if you have 10 or 15 minutes. The only drawback are the beds (not as comfortable as a Starwood hotel but decent). The bedding could use a little updating, but the rooms are nicely decorated. The bathrooms are medium sized but have great style (ie marble). As always, we will definitely stay here again.\n\nReview 47:\nStayed at Le Pavillon in October 2004. Building is breathtaking and all staff were more than helpful. Had a room on the nineth floor which was well appointed. Pool and deck area on roof was beautiful. Walking distance to Superdome and Bourbon Street. If you are going to have breakfast downstairs in the ballroom allow yourself plenty of time to savour the surroundings and the great buffet breakfast. Great pub nearby in Baronne Street, Cajun Mike's, great place for a few drinks and a chat with the locals (and the friendlist barman/manager in New Orleans). Would definately stay again and hope to get back there soon.\n\nReview 48:\nMy room was dirty and the carpet had a bad smell. the bathroom looked like it had never been upgraded. . The food was too expensive. My overall rating is low due to the amount of money i paid to stay there.\n\nReview 49:\nWe attended our friends' wedding at Le Pavillion and were amazed at how seamlessly the event unfolded. From the ceremony on the rooftop to the gathering in the bar and then the reception in the gorgeous Crystal Room, every detail was attended to with grace and professionalism by the amazing staff. There was beauty and tradition yet plenty of room to party with a huge band. Our room at the hotel was also lovely and comfortable. An unforgetable event in a great location (close to the St Charles trolley).\n\nReview 50:\nI was so excited to stay at this hotel! I have admired it from the outside since I was young. My husband and I booked only one night at the hotel and thank goodness. The room was not clean (dusty baseboards, stained carpet), the decor was very dated with old appearing bedspreads. The bathroom was dissapointing with a very small bathtub, the drain would not close...I used a wine glass to plug the drain. The remote control did not work, the toilet ran, the bill was wrong when we got it the next morning. Overall, very dissapointing. Do not let the lovely facade and lobby fool you. Definitely not worth the money. There are plenty of better places in the quarter for the money.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29625, "query_start_index": 29627, "query_end_index": 29627, "truncation_seperator": "... 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{"id": "306734", "pid": "306734", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy wife and i stayed here for two nights on the way back from Australia at the end of November. We arrived early in the morning and our room was made available quickly. The room was excellent and the breakfast was also very good. The staff were helpful and the gym is brilliant. BUT.... This hotel has two towers. Between the two towers is a pool and bar on the roof of the foyer. This pool and bar is three floors up. On our last nght the bar opened its doors to the Dubai public and proceeded to bang out dance music that was that loud you could feel the bass in bed. This stopped us sleeping and it was not until 1am after we had complained were we moved rooms. We had to be up early the next day so we only got five hoours of rubbish sleep. WORSE... We tried to complain the next morning to the duty manager who refunded $70 worth of our bill. But this was only after he supressed a smile and made us feel completely unvalued and unwanted.\n\nReview 2:\nAny staff that you asked sth says \"I'm not responsible\". Good hotel, lazy staff.. Be carefull\n\nReview 3:\nJust returned from a great four days at this hotel. Cannot fault it at all. Rooms gorgeous, service fab and everything you could possibly want. Even a specially made birthday cake for my friend's 40th birthday.\n\nReview 4:\nAlways choose the right building with the highest floor not the left, because it has the BEST views of the palm jumeirah and Burj AL Arab and the WHOLE marina beach and sea... The hotel room was very calm and cool with a stunning beach feeling... the bathroom of the room was even better too!!! we had a balcony, it was quiet small but defenitly a plus because u can just stand there and stare at the palm...... though the only exception was the way the hotel lays out the beach benches which aren't quite attractive, and the hotel next to us seemed to have a longer beach!! overall the food is execellent all around instead of getting the old style card key when entering ur room, u get this cool casino ship looking key to enter the room!!! !\n\nReview 5:\nThe hotel is not a bad hotel. However, the high number of guests means drop in customer service where you really need it. When you enter the hotel, you are met with delightfully friendly staff who are polite and curteous. I enjoyed my stay but here is why I would give them an \"F\" in service. I called their reservations hotline (after booking on the Internet) to alter my reservation from 2 nights to 1 night. But when I arrived there they said nothing has taken place and said I should have noted down the name of the person who did this for me on the phone - as if I was really not telling them the truth. They then told me that I will still be charged 2 days even if I checkout after one night! When checking out the check out person was extremely slow and made a number of mistakes on her machine to get the right bill amount. They failed where customer service really matters - and ended up charging their customers for their incompetence. Other than that - the beach set-up was good, all door staff etc were all smiles, nice hotel.\n\nReview 6:\nI recently was booked into Habtoor Grand Resort & Spa for a 2 night stay. 5* hotel, I very much doubt it, more like a 2* if your lucky. I walked into the hotel was taken to my room had one look at it and walked straight back out. What a disgrace!!!! The hotel is very tired looking, the cleanliness of the hotel was what I would describe as unhabitable. I payed \u00a3500.00 for the two nights stay for three people just to walk in and walk straight back out. I will certainly not be using this hotel EVER again and will NEVER recommend to any friend of mine. Poor, poor, poor and very disappointing!!!! !\n\nReview 7:\nPositive: kind and good service at front desk, nice location, nice swimming pool for children, good restaurants. Negative: Noise! We stayed at floor 16 and during \"womens evening\" on tuesday and thursday the noise from discotheque is something unbeliveable. Cant understand why hotel chooses to serve its clients like this? We were moved to other side of hotel and got a smoking room (terrible cigarr smell), very nice with two children. The breakfast room is noisy and too crowded, and people from our eastern neighbour dont always behave very politely.. Overall status of hotel is pretty outdated. Extra comment: as a tennis fan I would have liked to play at least one hour during the week. But, there was a tournament wich ment that all courts were booked whole week (even if they were empty from time to time). A true five star hotel would have arranged a court for its client, if nothing else from a court from somewhere else. But habtoor grand, no way! Compared to other very nice hotels in dubai eg Westin, this hotel just doesnt live up to the standards.\n\nReview 8:\npostiv: - nice garden, v good restaurants - tower rooms are nice, but they could need some more care - very good massage treatments but (see below) negativ: - very loud in the rooms, due to parties in horizon club - breakfast room is far to small, very hectic, not enough space, very loud, waiting time to get a seat of 20minutes - massage treatments, only one person availble, always fully booked - pool area very loud music - ATTENTION: at the moment constructions going on at the beach - this is nowhere mentioned on the hotel homepage - loud\n\nReview 9:\nWe arrived at 6 30am. We turned down immediate room access when we learnt what it would cost and settled down in the foyer with an excellent coffeee. However at 7 30am, far earlier than we expected, we were shown to our room on the 23rd floor. It was spacious, very well equipped and spotlessly clean. The bathroom was a delight. We stayed two days which helped to get us over the jet lag. Anyone contemplating a similar stay should consider this hotel which is not as expensive as many others but is not in any way scruffy. We would recommend that the Arabian Adventures one day tour of old and new Dubai be taken. It is expensive at c\u00a3115 per person but is mind blowing. They will arrange the Airport transfers. A free shuttle bus also transports you to a choice of shopping malls; again an erxperience not to be missed. The indoor pool was closed. The out door pool is a little tired but the adjacent beach is clean and one can walk from it to Dubai's only promenade. The level of service was exccellent. The hotel was not full but pleasantly busy.\n\nReview 10:\nA good hotel at the beach. Love the Horizon pool and bar, lovely view =) Good staff and good room on 15th floor\n\nReview 11:\nMy first time to dubai and i was a bit nervous about what it would be like, had read lots of reviews about building work....but i loved it!! The habtoor was lovely, on arrival had a drink. We got got to the hotel and we had to hang around, they put us in a large waiting room and forgot we was there, but that was my only complaint, i thought staff, food, pool, especially the pool as that is where we spent most of our time in the lovely sun, was great. It was my birthday while we was there and i had a birthday cake put in our room!! The room was nice, nothing fancy, but clean. I would go backto Dubai but probaly stay at a different hotel only because i would like to stay somewhere different, would recommend the habtoor. Great holiday.\n\nReview 12:\nThis is not a 5*, this was our 18th visit to Dubai. The staff were grumpy, the only friendly people were poolside and the lady in the lobby trying to sell us an investment. The receptionist didnt have teeth or just didnt want to smile. The staff looked like they didnt want to be there. Everynight we heard a gurgling sloshing noise in the toilet and then a terrible smell in the toilet, we complained, an engineer turned up one night, but pretended everything was normal. This began around midnight until about 1.30am. I think the receptionist discarded our comments card as i didnt recieve an apology from the hotel after our stay.\n\nReview 13:\nextremely friendly staff, always willing to help. especially Arvy at the reception! the hotel gardens are beautiful like an oasis and we really liked the peacocks :) this is a good hotel for families as the kids club, children pools and slides are a lot of fun. also if you have a disability the hotel run a club cart service which makes it easier to get about the resort. overall we had a good stay and look forward to coming to the habtoor grand resort again. A big thanks to all!\n\nReview 14:\nSo this was supposed to be a 5-star resort, but I have no idea where it got such a rating. It certainly didn't deserve it. Service: friendly, but very inefficient and slow. Several calls were often required. Noise: the bar had pounding music till at least 3am, so very little sleep was had. Room: very far from the reception in a place that one must walk about 400m to, or get a cart, but it takes a good 15 minutes for the cart to arrive. Not convenient at all. There was an infestation of flies in the room. The water went from the tub up through the plumbing and out onto the bathroom flood. The toiletries were very cheap and the mouthwash had a very soapy taste. Strange. No real coffee, just Nescafe. In a 5-star hotel I'd expect much better. The resort has all kinds of junk lying around- racks, tarps, building and cleaning equipment all in plain view. Really not attractive. All I can say is I'm glad it was a business trip in which I wasn't footing the bill.\n\nReview 15:\nWe've organised a business meeting in this hotel - what a mistake! They cater to the lowest level of tourism - people who can only afford the last-minute, heavy discounted tour and expect to pay for nothing extra while on premises. Accordingly, the service is dreadful (long wait at check-in, very slow process, you are suppose to prepay for everything - not just leave a credit card slip, but actually prepay). Breakfast buffet has a great variety but very low food quality and service (no one around to timely clean the tables, bring out dishes and cutlery, serve coffee, etc). We ordered immigration and limo service, but no one was at the airport to meet us, and once I cleared immigration and found the welcome kiosk from the hotel at the arrivals hall, they asked me to wait as they were trying to sell the hotel package to a walk-in client, temptng him to agree and get a \"free\" limo ride by joining me in the limo pre-paid by me!!! Staff responds to all complaints by brushing them off and showing zero desire to improve. Don't stay in this hotel unless absolutely desperate!\n\nReview 16:\nThe hotel is ok. But the management is beyond all belief when problems created by their own staff have to be sorted out. Rather stay in a 2 star hotel managed in honesty and most of all goodwill than in a 5 star palace managed by a myriad of everchanging, contradictory hotel agents. My words do seem harsh, but words do still fail me. Money just seems to flow in, the odd problem which one or the other guest might have, can quietly if not arrogantly if not even worse be overlooked. For guests on business trips some laidbackness with the money of others by the part of the hotel may be a lesser problem, for all other guests it's a major problem for not saying more. My wife thought used to a lot of travelling in both euorpean and arabic countries has been most affected by this and has never seen the like of it. Unfortunately this confirms some other reports, we have just been reading on this website.\n\nReview 17:\nIt's great to have a hotel where the bouncer at the in-hotel club refuses you for not 'booking in advance' whilst admitting his Emirati cronies. It's also great to find it impossible to sleep until 4 am because the aforementioned club leaves more privileged people shouting and screaming outside your window until the early hours. Thanks, Habtoor Grand!\n\nReview 18:\nWe have just come back which should have been a weeks relaxatation to celebrate my birthday turned out to be week of hell with no sleep due to mass of building work going on right next to hotel they are building 8 apartment blocks plus 1 hotel @ the moment they are drilling an piling the noise is horrific we had very little sleep i complained 3 times they are not interested in 1 bit in customer care they couldnt offer me anything not even another room i asked if they could give us some club benefits and she said no they cost money excellent customer service I DONT THINK SO!!! This is the 3rd time we have stayed here over 6 yr period thinking it might have improved but to no avail, we have been now to dubai approx 20 times and had some fabulous times and we love it normally the hotels we are used to cannot do enough for you but not @ haabtoor grand! !\n\nReview 19:\nThe Habtoor has some very good deals on at the moment and that is because you will be staying on a building site. The habtoor has continuous noise from the trucks and diggers on the beach and you will struggle to sleep - no matter where in the building you stay. This is my 3rd visit to Dubia and this hotel is nothing compared to others i have stayed in. The beach is completely off limits unless you can put up with a tractor digging up the beach around you. The pool is nice but you sometimes struggle to get a chair after 11- it gets very busy. My advise with this hotel is - you get what you pay for! If you can afford it stay at the Royal meridan, royal mirage or Jemirah instead.\n\nReview 20:\nFamily tower rooms are large, confortable for family of 4. Breakfast buffet very poor, caotic, full of noisy Russians. Pool side too busy and not cleaned often enough. All rather dated. Wouldn't return & wouldn't recommend to friends.\n\nReview 21:\nJust a very quick word of warning! I recently flew back from Mauritius into Dubai and had a few days stop over. Due to the fact that i only had a few hours notice before i arrived i was left with a choice of only 2 hotels, the Habtoor Grand or the Grovenor. Due to the late booking the hotel was trying to charge me \u00a3550.00 per night! After walking into the hotel, i immeadiatly turned around and walked out into a taxi to the Grovenor which was half the price! Why any body would pay more than \u00a3150.00 per night is a mystery. After reading the other bad reports on the hotel, they were right, stay some where else! The Grovenor was lovely!\n\nReview 22:\nI'm not going to add more than what other guest have said about how poor it was. The front desk staff was not helpful and professional as I expected. Throughout my staying in this hotel, I had to change my room four times where every time I found a problem such as AC was not OK or the main entrance has a gap were any one can see me inside the room. In addition, parties on the pool were too loud what made me couldn't sleep before 2 AM every night. I strongly don't recommend this hotel for the rate they are charging. I strongly suggest for the management to conceder better maintenance in the future. I am totally dissatisfied.\n\nReview 23:\nMy wife and I visited Dubai in March2012 and stayed at Habtoor Grand. It was a wonderful experience as the facilities are very good and the staff were all very helpful and made our stay smooth as all our needs was well taken care of. I also had to use the business centre and it was manned by a very sweet and pleasant Filipina by the name of Yogz. She was truly professional and I managed to complete my tasks in the shortest possible time and could have more time to take in the sights, shopping, etc with my wife. Thank you Yogz, Habtoor and Dubai. Cheers.\n\nReview 24:\nMe & my sister had fun in habtoor grand when we had day use for their pool & beach last June 2, 2011. The pool & beach area is relaxing.We paid 175 AED each for day use. Affordable prices for food and drinks too. They have a lovely peacock roaming around the area, that was an additional amusement. The staff are friendly especially the staff in the towel counter. The sea food pizza in Ksara restaurant is deliciously served hot. Thanks habtoor, till next time.. Hope you will have a better deal price for day use so we can invite more friends.\n\nReview 25:\nThis hotel is so bad I am writing my 1st review, paid to stay at a 5* hotel and put in a smelly 2*room in the grounds 110. stayed 1 hour, the room was dark and dank, the reception falling apart with could not careless staff, this Hotel is living on past reputation, check out the chiped and battered reception desk, the falling apart filling cabinets, the holes in the walls, the cirgarette burns on the furniture and the stunning black streaks of dirt on the lobby dome centre piece, change the management and spend some money, there are far better Hotels in Dubai!!!!!!!!!!!!!!! !\n\nReview 26:\nI stay in hotel for 6 nights from 27/11 till 3/12/11 so had enough time to have my own proper opinion about this hotel. \u201c+\u201d: - Simply EXELENT meal with wide assortment - Very friendly front desk (administrator Rubi and Aarej from front desk) - Big and nice swimming pool - Nice green area with 14 restaurants - Nice and well organised service on beach - Super fitness centre \u201c-\u201c - Toooo noisy over the night till 2 a.m. - Not really good service during dinner time and too much people at the same place - Tennis corts were not available - Beach place too far away from th water, sea is not deep at all + you HAVE TO smell trace from located near by FLY clab - Balance price \u2013 service on low level\n\nReview 27:\nIf you are looking for rude, impersonal service, and a tasteless, canteen breakfast that tries to pass itself as a five star buffet, this is for you! If however you are looking for a tranquil beach resort in a beautiful setting, with great service and stunning views (as suggested by most of the website images of this hotel), then look elsewhere. This hotel is now surrounded by a construction site, and we were woken every morning before 8am, to the noise of drilling, banging etc, which continued whether we were on the beach, by the pool or anywhere else in the resort!\n\nReview 28:\nFacilities, located close to all the major malls, rooms excellent although be careful this is my 3rd time at this hotel and every time I have problems with the check in they never have the reservation and takes about 1 / 2 hours to sort out. Excellent swimming pool, a short walk to private beach, an excellent hotel!!! For family and romantic getaways.\n\nReview 29:\nI read some of the other reviews and tend to agree with some of the content. The hotel surroundings are not pretty, there is construction going on all over Dubai. Get a tower room, as they are newer and just gorgeous!! Fresh fruit and chocolates greet you. The hotel restaurants are fantastic. The buffet breakfast is never-ending and the Mediterranean/Middle East restaurant off the lobby is wonderful. Go early...the restaurant doesn't even open until 7 p.m. We were the only customers there and got treated like royalty!! The lounge next door is a nice place for a quiet drink and the British pub downstairs is a great place to meet friends. The Emirates Mall?? Forget it. Go to the Ibn Buttata mall. It's quieter, mush nicer inside (each section is a different country e.g. China, India) and the stores are the same or better.\n\nReview 30:\nStayed at the Habtoor for two nights before a cruise, had a very good room with an extremely good view of Palm Island and the Atantis, room was very clean and very comfortable. The weather was not too good so the bar outside was not open so therefore the nights were very quiet as I had read reviews about noise from the Horizen bar. The service and helpfulness of the staff was excellent as was the food. The only thing that felt could be improved is that on checking in or out, I think it would work better if they had a desk to check in and a desk to check out as it was a bit chaotic. Having said that we would definately stay there again if we returned to Dubai.\n\nReview 31:\nPlease do not listen to the bad reviews this hotel is excelent, great for kids lots to do but great to relax lots of restuarants to chose from and a more laid back atmosphere that is hard to come by in Dubai. STAY HERE BELIEVE ME YOU WONT BE DISSAPOINTED.\n\nReview 32:\nWe had a really good stay here. Friendly staff, lovely pool and beach, and nice rooms.\n\nReview 33:\nArrived at the Habtoor Grand for a few nights in in first week of September, overall this is an excellent hotel. Staff are very helpful, rooms are lovely - elegant, large and clean with very comfortable beds (we had a garden room next to the beach), pool is excellent - the upstairs infinity pool is very nice and quiet). We ate in the steak restaurant the first night - food was superb! and not overly expensive. Pool bar is on the pricey side, but what do you expect. Breakfast buffet is excellent, enormous range and you eat overlooking the Marina and Ocean. Check out was slightly slow, but this is common to all hotels I've stayed at. The hotel is right on the beach, fab location - alot of the building work has finished around the hotel so was very quiet whilst i was there. Watersports from the beach are quite reasonably priced.\n\nReview 34:\nHotel receptionists were very helpful, all staff very polite and very accomodating and lots of staff. We stayed 2 nights and had a meal in the 25th Restaurant which was excellent both food and service, and we had a meal in the flame grill restaurant again food excellent and service excellent. I cannot fault this hotel, very clean, bright and the pool was excellent with swim up bar and loads of loungers, private beach again excellent. No problems with Taxi's plenty of staff to get them for you right outside the front door, nothing is too much trouble. Would definately recommend this hotel and will return.\n\nReview 35:\nHotel, pool, room, room service was exellent! The hotel is in a good area , near the beach ! There are all comforts, many restaurants, bars, tennis court, 3 swimming pools! I would like to go again there!\n\nReview 36:\nThis year's visit to Dubai was our second visit here. Last time, in 2005 we stayed at Dubai Marine Beach resort, which was excellent. We expected Habtoor Grand to be at least the same...The hotel looks great and so does the reception..Staff is really friendly, they'll do anything for you...But that's is our experience in every hotel, restaurant or shop in Dubai. Our room, however, was not great at all. We were stacked in one of the Garden Rooms, the rooms was too small, the bathroom was really small en sleeping on that terrible bed was like laying on cardboard. Breakfast was okay, nothing special in comparison to Dubai Marine etc...and Hilton Jumeirah...Our conclusion is that we paid a huge amount of money for this hotel. Next time we will definitely stay at Hilton Jumeirah, where the rooms have the same prices, only much more spacious and much nicer.\n\nReview 37:\nI stayed in a twin room with my sister for four nights. I upgraded to club before we both flew out. The serviced they provided was fantastic. We had use of their club lounge wich was excellent for breakfast (your own chef to cook you an omelette), afternoon tea and free alcoholic drinks for two hours in the evening. I also booked half board so there was a buffet dinner which was very good. A great range of variety of food available and different every evening. Tthe Horizon pool bar was opening in the evenings with some dance music. From there at the moment you have excellent views over the palm Jumeirah. It seems there will be building work happening along side the hotel maybe next year. Need to seek advice I think about that with the hotel before booking. Soon as the building work is finnished the view will be obscured. Our room was excellent. I loved the horizon pool. Good family facilities also available. Wild Wadi water park was fantastic. Worth going to from the hotel. Free bus service to major Dubai malls from the hotel.\n\nReview 38:\nI particlarly loved the bathroom design, shower, room furniture, food was great, the World Cup coverage, staff friendliness, staff welcome chocolate, price, breakfast, and best of all, the VIEW AND THE BALCONY was awwwwesome :) However, I have small comments on the following: 1- I was given a higher price on the reception desk than the reservations call center. 2- I could heard the sound of the tv from the neighboring room, in my room 3- The AC was humid. The room had humidity when I first entered it, before i opened the balcony. 4- The tv was not very clear (fuzzy) Other than that, I reaaaaaaaaaaaally enjoyed my stay and would definately come back :)\n\nReview 39:\nThis is a great hotel right on Jumeriah Beach in Dubai. It has all the amenities one would expect from a hotel of this caliber. The pool bar is a great place to relax. Drinks can be pricey but that pretty much sums up Dubai in general. There is a fantastic Lebanese restuarant on the property that has live belly dancing and very tasty dinners and deserts. The beach is right at your doorstep and the property has other amenities as well (tennis, spas). It also has an infinity pool on the 3rd? level. A very nice hotel if you are looking for somehting on the beach, close to the Marina and train for around 400 USD.\n\nReview 40:\nI would higly recomend this Hotel to the travelers in Dubai. First of all-it has great rooms, believe me i have traveled a lot. Nice and warm design, really! Hotel is having also a lot of facilities . Staff is very helpful, they are showing the best of hospitality. SPA is great to visit to feel yourself special. Over all- just to relax and have a joy -go to Habtoor Grand. And do not forget to take with you your good mood -otherwise, you are lost and then noone to blame. Good luck to the Hotel , good luck to you!\n\nReview 41:\nThis hotel is not for the business traveller...... there are so many things that are wrong with this place: the food is sub-standard a request for plain vegetables off menu was refused, the service was even worse, mistakes on the final bill resulted in a check out time of an hour, and people returning from the bars made lots of noise in the corridors in the early hours through to 5 am on occasion. Any complaints were met with indifference from the management. Dubai does not seem to have the infrastructure to cope with the demand that their advertising is creating!\n\nReview 42:\nthis is our second time here and we absolutly love it. the staff make you feel like your the most special person in the hotel,the food is superb, house keeping is very efficiant and extreamly pro. the beds and rooms are so comfortable to live in during the stay.the bathroom is nice and spacious, the service near the the pool is polite and helpful,no body judges you on where your from or how you look, like some hotels do. altogether we love the hotel and all it has to offer and will be defenatley coming again.\n\nReview 43:\nWe stayed her three nights. The hotel has a unique combination of beach and swimming pool. You can choose for a resort room or a tower room. The resort rooms are ideal when you gave children who sleep during the day. Points of concern: little airfield besides the resort for parachuting, terrain isn't good accessible for rolling material like wheel chairs and buggies.\n\nReview 44:\nMy boyfriend and I stayed at Habtoor grand for 6 nights. We booked a sea view room in the tower. The room was immediatly available after arrival. The sea view was amazing from the 19th floor. The room was in really good condition - very clean and we loved the big, comfortable bed and the bathroom with it\u2019s huge shower. The pool area was also very nice and at the beautiful beach were plenty of sunbeds available for free. The staff were lovely and attentive and made us feel really comfortable during our entire stay. Our favorite spots were the Hoirzon pool on the 3rd floor and the beach club next to the beach - very cool locations. We only booked breakfast in advance but had finally dining every evening in the Habtoor due to the big choice of restaurants with really excellent food and good service. We were really impressed with the hotel and will definitly come back. Sandra\n\nReview 45:\nwe booked habtoor as have stayed before and enjoyed it. went for more expensive rooom this time (club room). as daughters wedding was in dubai at madinat and she lives right oposite. we were given a room right above horizon night club, my daughter told us to move rooms as thursday night especially (night before wedding) would be horrendously noisy and we were ove main entrance too. they charged us 120 pounds to move to 21st floor after assuring us club finished by 12.30. but then we found out new club opened on beach went on till well after 4am. my husband had no sleep. other than noise lovely hotel needs updating abit but service and staff very good., tey sould state this hotel is for young clubbers.\n\nReview 46:\nStayed at the Grand Habtoor for two nights in April 2007, Room was not ready when we arrived at 2pm, while waiting we were not given a complimentary drink, had to ask for one. Staff were not friendly or helpful. Room which was in the garden adjacent the beach was dark and dingy. Had to have all the lights on during the day. Bathroom was tiny and aging, shower was a trickle of lukewarm water.The shower curtain was dirty. The hotel had a problem with its sewerage right outside our room, smell was horrific, asked reception to move us but they did not do so. There was no kettle or tea and coffee making facilities in the room. All the books in the room were grimy and old. Breakfast was ok, very busy. Not a good selection of fruit. The only plus is the proximity to the beach.The setting is really fantastic, the beach is pristine and the construction work is not intrusive at all. Will not stay here again and will not recommend this hotel to any of my friends.\n\nReview 47:\nWhy don't they at least warn you it will be like trying to sleep in a nightclub until an unspecified late time? I asked 4 times and each time they said 'it will stop in ten minutes sir'. That, frankly, is a disgrace I just politely asked when the party would stop and I can get some sleep as I needed to be awake for work very early. This hotel cares more about making money from non-resident party-goers than than their won guests. When I went to reception at 1am to politely ask when the music stops a 'clubber' pushed me out of the way and started to shout at the receptionist, then a female friend of his decided to go behind reception and patronise me. I asked if she worked at the hotel and her boyfriend then tried to start a fight with me. The hotels response was to usher them through to the Horizon bar to carry on their party....while they continued to lie to me that the music would stop at 1am. I have had 4 hours sleep since I got to this hotel. If you want an honest respectful and relaxing stay DO NOT come here!\n\nReview 48:\nMy wife and I stayed at Dubai Habtoor Grand Resort and Spa for 06 nights on April 2008.We enjoyed so much the days we stayed there.The room is a very good size, well equiped, the bathrooms amenities is absolutely very good.The swimming pools, the gym,the lobby and the restaurants are very good too.there\u00b4s free valet parking .We didn\u00b4t use but there\u00b4s free transfers to the main shopping malls and to Burj Dubai .The hotel is well located near the main Dubai's shopping malls, the Burj al Arab, the Ski Dubai,etc and .Yes,I recommend this hotel if you would like to visit Dubai.\n\nReview 49:\nIf you value your time and effort please DO NOT book here. We arrived to find the most incompetent front desk staff I have ever experienced. We were on business and the rooms were paid in advance however the front desk still wanted a deposit of - get this - $2750 CDN. I refused and they finally relented. The staff are at best present, with no interest in service. The food sucks termendously. The spa is very unaccomodating. We received a voucheur for a free spa visit however after booking and speaking with no less then four staff members, I was advised at 11:00pm the night before that they had mistakenly given me along with the others in my group this voucheur, and they were not going to honour it. What a sorry \"5 star\" hotel. They will not care if you come or don't, as they have more money then, well you can guess the rest. Please take this warning and choose wisely before coming here.\n\nReview 50:\nThe hotel is very expensive and the room noisey. Music and traffic interrupted. Have stayed here 3-4 times before because of beach. But that is now also very noisey because of heliport and airport next to it. Booked the room on my way back from Pakistan, then realised my client had a corporate rate. But hotel would not put me onto the corporate rate. (Client still picked up the bill) No fruit in the room either ! This was \u00a31k for 3 nights. When the hotel has only 20% occupancey and most of them are Russian tourists, not paying this rate, then the hotel needs to look at price and demand. Breakfast and buffet food - just rubbish. Hotel should offer business deals for 2-3 days to capture stopover demand.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33157, "query_start_index": 33159, "query_end_index": 33159, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 1131, 1236, 1458, 2214, 3264, 3876, 4950, 5507, 6570, 6694, 7449, 8095, 8590, 9571, 10667, 11588, 11954, 12829, 13528, 13775, 14428, 15072, 15644, 16202, 16797, 17506, 18092, 18458, 19301, 19981, 20249, 20348, 21198, 21822, 22039, 22915, 23970, 24642, 25271, 25801, 26384, 26911, 27293, 28190, 28913, 29892, 30933, 31525, 32436]}
{"id": "301577", "pid": "301577", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nRoom was excellent - very spacious. Staff were polite. Breakfast buffet amazing - but pricey and check out the view from the bar. The hotel is situated over a shopping centre - just across the road from Raffles Hotel - about 10 mins walk from Boat Quay or the MRT station is under the hotel. Decor and room amenities are excellent. Location is good also - although as I was on business - I didn't do much exploring. All in all a very good chain hotel. Chain hotels are good - in that you know what to expect - but they do lack character.\n\nReview 2:\nWe stayed at Merchant Court for 2 nights and came back after 3 nights from BINTAN ISLAND for another 3 nights. Check in was fast and effecient and throughout our stay all the staff were very friendly and amazingly helpfull with any questions we had.The Hotel breakfast was very good and a wide selection to choose from. Clarke Quay is so close, and the night life is wonderfull. The MRT ( underground subway train) is just a stones throw away from the hotel entrance, which got you all around Singapore for a minimum of cost and you get to see the local way of life. . We would recommend this hotel to anyone wanting to be comfortable and have a central point in Singapore.\n\nReview 3:\nWe stayed for 4 days commencing 24th Feb. After some delay we were given a smoking 2 single bedded room overlooking the river so we could not see the construction site but it seemed to work all night with lots of noise. I cannot imagine how anyone could sleep on that side of the hotel which must contain half of the rooms. The works are just a few yards from the hotel and you have to go through the works to get to reception! The room was damp and the air con noisy. The situation of the hotel on the river is ideal but there are other hotels on the river which have to be a better option. I would not stay there again.\n\nReview 4:\nStayed at hotel with my wife in sept Very good location ,overlooking singapore river could walk to orchard st , china town and close to MRT Breafast was good with choice of hot or cold had full english breakfast. Staff very friendly and helpfull would stay here again Swimming pool was great and open late so you could go for swim after day out open to 10pm Room little bit on small side but had anything...Also my light swith did same as other reviewer !! !\n\nReview 5:\nThis hotel is directly across from Clarke Quay which is great for nightlife & close to Robertson Quay too!! Also across from a shopping mall & near the Clarke Quay MRT station. It was a beautiful hotel with nice tidy rooms. We had a comfortable stay & would return.\n\nReview 6:\nI remember being stunned by the breakfast! That's about it, though...\n\nReview 7:\nRooms are a bit small unless you take one on the corner with a balcony. It's a wee bit run down but is due (apparently) for a refurb in 2007. Excellent location however adjacent to Clarke Quay. Otherwise clean, and efficient.\n\nReview 8:\nmany travellers pass through singapore for one or two nights and for such a stay this would be a very reliable and good value choice. we couldnt fault it for a very pleasant over nighter en route from london to borneo changi remains an exceptional airport and london could learn much from the care and attention spent on maintaining singapore city!\n\nReview 9:\nI have been travelling and stayed in a lot of hotels, but this is the worst ever. As I checked in I was given a room with stained carpet and TV facing the windows, ridiculous since you can't relax and watch tv in bed. To make matters worse,when I opened the faucet, the water that came out from the faucet was rusty, yellowish and murky! My daughter didn't notice it earlier and had actually brushed her teeth with it. I complained to the night manager and he offered to transfer us to another room. What a discomfort, we were in our night gown and we had to dress up, pack and unpack our stuff to be placed in a very cramped room..was this a way to make up for the health risk they subjected us?\n\nReview 10:\nVery clean and comfortable, staff pleasant and helpful, excellent coffee in room, breakfast is expensive and fairly dull (US $22), there are many excellent cafes, bars and restaurants at Clarks Quay about 100 metres from the hotel offering more interesting fare at significantly cheaper prices. Umbrellas are provided in the rooms these are very useful in the monsoon season. Complimentary bottled water, bed linen changed daily if you place green card from bedside table on the bed. Located just around the corner from SMRT metro station giving access to the whole of the city, buy multi-trip ticket for use on rapid transit (metro and bus) better value for money than single tickets\n\nReview 11:\nI booked the classis room through a hotel booking website and it cost around USD120 per night. I arrived at 1pm but the room was not ready yet, so the staff offered me a family room with queen size beds. I would like to have King size bed so I left my luggage and left for lunch. The hotel has a super great location, next to the clarke quay, where a lot of bars and restaurants located. And it is just 2 blocks away from China Town! When I return the hotel, the room was out of my expectation that it was european style, with a great river view! With the view and location, i think it is underpriced... However, breakfast is not included so I didn't have chance to try its restaurant. And the internet is not free in my room. It is the only hotel that I would like to revisit.\n\nReview 12:\nStayed at this hotel on a stopover through Singapore. On arrival they could not find details of our booking. The staff's command of English was very poor considering the location. Eventually booking details were located but it took over an hour to check in. The rooms were very small and very ordinary however they were clean and everything worked. The location is good just across from Clarke Quay and there are plenty of restaurants in the locality. Returning to the hotel at 10.00 pm the lobby bar was completely devoid of atmosphere and unwelcoming. Check out next day was nearly as slow as check in. There were two inadequately trained staff trying to check out a number of people most with airport connections to make. It took over 45 minutes to check out seemingly caused by inadequately trained staff . All in all over 10% of my time at this hotel was standing waiting at reception. A wholly unsatisfactory experience and hardly an example of Swiss efficiency.\n\nReview 13:\nGood Hotel, Good Service, Great Location, but ..... as many hotels in Singapore, it compares only average to other hotels in Asia. Singapore tends to be more expensive and the service a bit less than in comparable hotels in Malaysia, Vietnam or Thailand. Also the rooms are rather small and you can notice that the hotel is not totally new. Nonetheless a very good hotel overall\n\nReview 14:\nThis hotel is located is close to everything and reasonably priced. Breakfast is great if not a little expensive but worth the effort. We were travelling with 3 school aged children who also enjoyed their stay at this hotel. The pool is very pleasant in the hot humid weather of Singapore and was used by our children. They have guestroom to refresh yourself if you arrive very early (as we did at 6.30am) if your room is not available. We had showers, stored our luggage and off we went to explore Singapore. Our rooms were ready upon our return. Highly recommended\n\nReview 15:\nWe stayed here for 4 nights while the Grand Prix was on and found it a great base from which to explore Singapore. Our check in was smooth and easy, we found our room to be fairly spacious, not huge but not cramped either. The bed was very comfortable, bathroom was clean and there was a small balcony. The pool area was great and being able to go for a swim bought welcome relief rom the humidity. The hotel is in a great location for nightlife, plenty of bars/pubs/restaurants within easy walking distance. There was also plenty of good shopping nearby. I'd have no hesitation staying here again.\n\nReview 16:\nThe hotel deserved 4 stars but 20 years ago. Rooms and bathroom are completely dirty and stink like hell. Our First impression was pure horror and first reaction was \"turn around and get another room, since we had already paid a fortune that promised a 5 star hotel. At the reception when we told them we would ot accept that filthy room, the staff is arrogant and reacted annoyed. They gave us another room that was in the same terrible condition only smaller. The only really friendly person and wonderful barkeeper is Lawrence who is working at the Crossroads lobby bar. The general recommendation nevertheless is AVOID this Hotel.\n\nReview 17:\nThis Hotel cannot be at faulth for catering to the business community....but as a leisure travelorer maybe another place would suit your needs. The internet is soooooo expensive, I just do not get it... US it would be over $20 a day for wirless.... We met a man at the lobby bar and he said that companies do not have a problem with the fee, but he would never pay it himselve. This is the problem....I wanted places with gyms in walking distance to places and I got business Hotels.....so what I give up... free WIFI for a nice gym? The Gym was nice...and the landrary was not a bad price.... It was approx 3$ US a load in and dry as I worked out...I thought that was a great deal. The Gym here was really up to the top....So OK think I would pick this Hotel out again in the lineup! !\n\nReview 18:\nBooked this hotel online after reading many reviews. Was not disappointed. While it was expensive, it was worth it. Great location on the Singapore River(Clarke Quay) made access to the river, CBD, Chinatown easy. We sprung for the Club level room, which guaranteed a room on top floors, 10 to 12; and provided free breakfast buffet and happy hour on 11th floor. Breakfast and happy hour were a cut above the usual and the location provides a wonderful view of CBD, Financial District and Marina Bay Sands. We were provided a 10th floor room with good view. But I requested a higher room with same view and was put on waiting list. After a day we were moved to corner room on 12th(highest floor) with even better view. The service is so good, they seem to know intuitively what you want. Best ever. It was expensive, especially during Formula 1 week, but work it. Highly recommended.\n\nReview 19:\nStayed for 7 days in a Swiss Business Advantage Room at this property. The room was recently renovated and was small but comfortable. The room looked out over the pool area and Clarke Quay. Check-in was slow, taking around 35 minutes but that was the only issue experienced during our stay, the service at the restaurants and concierge desk was fine. Late afternoon check-out was accommodated with an extra charge. The hotel is well located for anything around Clarke Quay and other locations are easy to access from the MRT station next to the hotel. Overall it was a very good stay and I am likely to return next time I am in Singapore.\n\nReview 20:\nWe arrived to this hotel after having travelled 20 hours. Staff was very rude, our rooms were not ready and we had to wait 2 hours being very tired an feeling dirty. No apologize from the staff, we had to come three time to the desk to finally get the rooms. Also, we got rooms which were just above the street (not as shown in the pictures...), it was noisy ++++ and the windows were not closing correctly so it was like if windows were open. In fact we had connecting rooms, one was OK but the other, with a balcony, had opening windows which did not close properly. So I would not recommend this hotel, go to the mandarin Oriental, a little more expensive, but it's like another world! !\n\nReview 21:\nOK, this hotel first of all seriously needs a refurb. The rooms are about 10 years old and very, very tired. Also not very clean. Secondly, it is next to a 24/7 building site and as such, very noisy. They are building a mall and offices right next door to the hotel and the noise is pretty dreadful. It was way too expensive for what I got. The spa is small, but OK, the pool is nice.\n\nReview 22:\nWe stayed a week and had booked a Dble room, but were given a twin, when asked for a Dble we were told maybe could be available the next day, so didn't bother. We had room 488, carpet was very badly stained and a musty smell in room our entire stay. Ice Machines leaked onto carpet and had towels moping them up. The room itself was quite good, although didn't have views over the pool or Clarke Quay. Location was very good, taxi's always available. Breakfast was excellent. Staff very good. As we arrived off a Cruise about 10a in the morning our room wasn't available until after 1p, so that was a bit of a pain. Probably would not stay there next year as felt it was a bit below standard.\n\nReview 23:\nGreat location in Singapore at Clarke Quay. Hotel has an old feel and perhaps is in need of a more modern feel. Have stayed here at least six times so they have been doing something right. However this time I was a bit dissapointed that on my arrival after a 13 hour flight I was unable to get room excess until some 5 hours after arrival. Sat around the hotel in a jet lagged state which ruined the experience.To be fair I did contact the hotel the previous week by e- mail and they explained that they were full and would do their best to help. Perhaps a policy by management to have some rooms available for international arrivals would be appropriate as I am sure that this situation would present itself often. Staff are excellent and very helpful. European dishes provided are not extensive but if you like local food and dishes you are well provided. Overall the hotel is good so I would advise anybody to use this facility but for me I will try some other hotel next trip and I hope that they can give me the same satisfaction that the Swisshotel Clarke Quay has.\n\nReview 24:\nWe stayed here for 3 nights on our way to Europe. THe hotel was booked for us as a gift by my parents who had stayed here previously and also really enjoyed their stay. It was perfect location to shops, transport and heaps of bars and restaurants. We did request an early check-in but were aware that it was probably not going to be possible to do so. We found the reception staff friendly and helpful enough. The food was okay, but cant really comment as we chose to eat and drink out mostly. The pool was beautiful (but beware the prices at the pool bar are fairly high). The only problem we had was that the laundry was out of service and as they were renovating the hotel there was a fairly strong paint smell in some parts of it. Apart from those minor details we had a lovely relaxing stay and have already recommended the place to friends and family\n\nReview 25:\nI was in a \"classic\" room. This is not a typical business grade hotel room. Single beds \"due to high occupancy\" according to the surely and slow person on reception, but probably because I used Agoda via Trip Advisor. Nowhere to open a suitcase - the stand in the wardrobe collapsed under the 7 kg of carry-on. The room had the bare minimum of towels - no robes. I guess that the Nespresso machine requires an upgrade! The television was interesting in that I have not seen such an ancient device in a quality brand hotel for many years. The Internet connection was fine - but cost $20 and is certainly not free! This hotel was a real disappointment as it is immediately opposite our Singapore office - but no recommendation to clients.\n\nReview 26:\nWe spent three nights here. The hotel is well placed by Clarkes Quay with a wide choice of bars and restaurants nearby. The MRT station is only about 200metres away and was easily accessible from Changi airport. Rooms were spacious, clean and comfortable. The service was friendly and efficient. Only problem is that it is not cheap - not helped by the current rate of exchange against sterling.\n\nReview 27:\nI booked a cheap room through agoda and was given a room with twin beds. It wasn't particularly comfortable and they use those huge square European pillows which I have never found very comfortable either. Regardless, the pool area was a welcome respite from the hot weather and the big plus was a Nescafe Coffee machine in the room which was great. Check in seemed to take forever as did checkout. Not a big deal but they do seem to be understaffed particularly at the busy check out time 11.00am-noon. I would stay there again as long as I got a bigger bed. The views of Marina Sands and the Singapore Wheel were great at night.\n\nReview 28:\nStayed for three nights on the way back from Australia. Hotel is really nice, Staff are welcoming and always have a smile on their face.Room was excellent, premier room overlooking the pool.Buffet breakfast was great value for money.$50 dollars for two people and our child (3 year old)ate for free. Most of the work on the new shopping centre facing the entrance is now confined to the inside of the building so there is no problem with noise etc. Would stay there again, excellent for Clarke Quay at night! !\n\nReview 29:\nInside a nice facade is a hotel that isn't worth your time or money. Things that ruined our stay include: mechanical noise in room at night (they did switch our room but they acted as if we made it up), inability of some staff members to understand English fluently, bad toilet smell in hallway all day long (despite reporting it to management), lights in hallway in front of room were not turned on at night (we had to ask 3 times), entire room stay plus deposit charged upon check-in (this is not hotel's policy-we checked), moldy plum delivered in fruit tray sent to room, rooms and hallway carpeting in need of renovation, location is awkward for business meetings (just far enough from most office building to be inconvenient). Food in Swissotel gold lounge hugely disappointing. I expect a lot more for more than S$300 per night. What we liked: breakfast buffet was lovely, near Chinatown.\n\nReview 30:\nNov 2007 We stayed at the hotel overnight on our way to Sydney, Australia. It was a great place to stop after a long journey from UK. We arrived at night & found staff very helpful & friendly. After settling into our room which had great views over the Singapore river we went to see the local sights. The hotel is approx 40 mins by taxi from the airport but in the heart of the nightlife on the river. This was very vibrant with lots of bars & restrauntsnext to the hotel. We also had time to enjoy the lovely outdoor pool.\n\nReview 31:\nWe stayed in the Swiss Hotel Merchant Court on our way back from Australia. The hotel is amazing and the location on Clarke Key is excellent. The best part of the Hotel is the Infinity pool with a waterfall and a fabulous poolside bar it was altogether fantastic. The staff could not do enough to help with everything and to top it all the weather was amazing. The rooms were excellent comfortable and had everything you could need would recommend it if you are visiting Singapore.\n\nReview 32:\nStayed one night in May. We cancelled our second night. The cost was high compared to what you got. The beds were very hard and if you have a bad back, you won't be able to sleep! When we asked for a different room, we were told all the beds were the same. For the price you pay, you would expect better service.\n\nReview 33:\nGood location adjacent to Clarke's Quay with plenty of restaurants and bars. Despite booking a non-smoking room months in advance we were told that only smoking was available (we had just come off an 8 hour flight and were not amused). Good old British politeness and persistence finally got us a non-smoking room - assume someone else drew the short straw. Room was large and well appointed but had no view. The buffet breakfast was excellent and the hotel pool looked very inviting. No free wifi.\n\nReview 34:\nIt's ideal best value for money near down town and walking from Creek for evening dinner and time pass area\n\nReview 35:\nThe lobby might have rated four stars, but the rest of the hotel was poky and run-down. Stains on the walls, broken furniture, dirty windows. The desk staff were unfriendly and there was lots of noise. The location is good.\n\nReview 36:\nI stayed at this hotel for two nights. There is major construction going on right next door and it is 24/7. Very annoying and difficult to get in and out of the hotel. Also, the TV remote did not work properly. The concierge had a major attitude. Good location once construction is finished.\n\nReview 37:\nWe stopped over for one night on our way from Europe to Australia. The hotel was clean and comfortable. We arrived at 8 am feeling tired from a long flight and greatly appreciated that a room was immediately available. We also got a 2 pm checkout without any extra payment. Reception and Concierge staff were helpful, the junior restaurant staff were rather inexperienced. There was a huge choice for breakfast which was very good and other meals quite satisfactory. Internet access was available but for a charge.\n\nReview 38:\nThe Merchant Court is definitely the poor relation of the two Swissotels in Singapore. It is well located, with restaurants and bars at Clarke Quay just round the corner, and an MRT stop, providing easy access to the city centre. There is also a regular shuttle service to Orchard Road (and downtown before 10am and after 5pm). These are the only real positives of the place though, and the actual hotel itself was rather disappointing. The rooms were small, smelt of damp and the fittings were outdated. There was no complimentary water, the towels were old and very small, and the view was of construction work. There were one or two handy features, like speakers in the bathroom and a control panel for the lights by the bed, but this did little to compensate for the corridor noise and general motel feel of the place. Good for location and a certain standard of cleanliness etc, but very little else to recommend it.\n\nReview 39:\nFabulous hotel, ideal location. Gorgeous rooms, fabulous pool. LOVED IT! !!!!! just watch out for the cost of drinks in the hotel bar.\n\nReview 40:\nIt was only a short stop on our honeymoon in Singapore, but one is sure: it is worth to spend some nights in this hotel. The location is perfect (near to china town, in opposite of Clarke Quay), the pool on the 2nd floor has got a beautiful look, our room on the 12th floor was olso OK. The restaurant Blue Potato is not cheap, and the portions were small, but it is a \"gourmet\" restaurant, the food was very tasty and the waiter very mindful with us. Negative: the receptionist were very quiet, it was hard to understand them... :) The breakfast were always a little bit chaotic, the staff seemed to be not well organized...\n\nReview 41:\nDon't be fooled by the nice boutique style lobby and sensual oils. The staff, while polite, were slow, inexperienced and not very helpful (there was no effort to help get taxi's from the street or even suggest that it is actually possible to book them). The rooms and corridors are in desperate need of an upgrade, probably only equivalent to 3.5 star room quality. I specially requested a non-smoking floor but was placed in a smoking room, 2 hours later I asked to move because of stale smoke smell and was moved to a small room with no view (I could not even see the sky) next to the noisy lift lobby. Air conditioning did not work so it was freezing and the plugs in the very basic bathroom didn't work. It seems that if you book through Expeida or Hotels.com you have no chance of getting a good room. The only redeeming factor is the location and the pool.\n\nReview 42:\nGreat hotel ideally positioned but beware if you book through the call centre they fail to tell you that on top of the rate they quote will be another 10% hotel service charge plus a 7% government tax - great place but was it worth the extra also beware the restaurant there are much better ones on Clarke Quay 50yards away\n\nReview 43:\nI've stayed here a number of times - as the company choose this venue. The location is great but some rooms are small. Most importantly, when time is of the essence and you don't have time to go out, the food in the hotel is just dreadful, Room service meals are grim - and the breakfast at both buffet and in the executive lounge is not up to par for a hotel in this price range. I ate the world's worst veggie noodles today - dry, tasteless and nothing like the description! I also ordered a lime juice which had no taste of lime at all. Hope they find a better chef soon. My 12 year old could step in and do a better job in fact.\n\nReview 44:\nThis hotel is in the BEST location - but the rooms are tiny, very clean and with a great bathroom - dont get me wrong - but while we were away we stayed in three hotels and this was the one where the staff were least helpful. Like i say location fab, hotel very clean, but thats it!! Make sure you have a Credit card to leave as deposit at reception or at least 200 singapore dollars to leave....\n\nReview 45:\nI stayed here for 3 nights. The hotel is lovely and all the reception staff is friendly and helpful. Since I travelled with my mum who is physically challenged, we got the assistance from the staff by providing my mum a wheelchair and the hotel's staff are really well-trained and polite. I would like to thank to the bell man who I could not remember his name and a lovely and friendly reception staff, Zan or Yan ( if I am not wrong), she assist us to the elevator and gave us the warm welcome to the hotel. I would like to recommend this hotel to my family and my friends. Warm welcoming and friendly environment\n\nReview 46:\nSmaller room but recently updated. Very clean and quiet. Staff helpful but not overly attentive. Great for a business traveler that needs to get in, do the deal and get out. Hotel itself is centrally located with numerous food and shopping options within a short walking distance\n\nReview 47:\nGreat place, however every year the price seems to be more and more expensive.\n\nReview 48:\nWe stayed at the Swissotel Merchant Court during November for 6 nights. we couldn't fault the place, everything ran smoothly indeed. The front of house people were excellent and very helpful. It wasn't our first time in Singapore, having been there on at least 6 or 7 occasions since 1992. It was however the first time we had stayed in a Hotel, having previously stayed with family. the hotel is situated at Clarke Quay and it is close to lots of restaurants and night life. The MRT Station is right next door at Central and is very handy to get to and from everywhere.\n\nReview 49:\nPeople - Staff at the hotel are extremely friendly and are very willing to help. Location - The hotel is very short walking distance to Clark Quay and the subway. Great ambiance and very convenient. Facility - Our rooms were at the second floor. The rooms were very out dated. The carpet was old and dirty. TV in the room is not working. I think they need to renovate those rooms. Overall, the room is clean enough to sleep.\n\nReview 50:\nWe have just got back from a 4 night stay in the Swiss Merchant Court, the hotel is very much in the Clarke Quay area so just a brief walk and you have all the bars and restaurants. Hotel very clean and staff helpful, rooms are a bit small, but ok for a short stay. Beds were ok and no musky smells from rooms. Only complaint weather could of been better.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27642, "query_start_index": 27644, "query_end_index": 27644, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 725, 1410, 2043, 2513, 2790, 2871, 3108, 3468, 4176, 4873, 5663, 6644, 7035, 7614, 8225, 8872, 9671, 10567, 11218, 11921, 12318, 13023, 14107, 14976, 15725, 16133, 16776, 17299, 18207, 18744, 19238, 19563, 20074, 20194, 20430, 20734, 21261, 22195, 22342, 22980, 23855, 24191, 24836, 25245, 25873, 26165, 26256, 26839, 27276]}
{"id": "301468", "pid": "301468", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI booked a package \"Business Plus\" and Internet access is inclueded by the time I booked. Sadly when I arrived on June 1st 2010, internet connection is charged at extra cost. My question is why the heck Oriental Hotel staff put this on its website? Very unprofessionally handled. On top of that, I reported this and claimed what went wrong via email and so far there's no response at all. I'd rather spend 450 USD on else where. The service isn't as great as expected either.\n\nReview 2:\nWas there with my family, thought nice room to be served as free upgraded to suite room, once I get in, feel uncomfortable, darkness and old deco, and bad view from the room, and what a lousy and small twin beds served. Not worth for SGD680 per night. WIll never go back to this hotel. Shangri-la Hotel Resort Sentosa, best and nice, just only SGD440 per night. all staffs are so friendly and nice.\n\nReview 3:\nI stayed 2 nights and the total bill was around S$2,500, including a *superb* meal at their poolside Italian restaurant, Dolce Vita, where service was outstanding and the food at a really high standard. I had booked a club room at around S$500 a night and stayed in Suite 1522. This is a huge suite of three rooms long (fair sized bedroom, living room, dining room - with bar and kitchen - and 3 entrances to the suite), as well as 2 bathrooms and dressing room. This would have been super awesome were it not for the fact the bedroom and dressing room carpets were incredibly grubby and over all this felt a rather tired suite long-overdue redecoration. Comfortable bed though, but confusing lightswitches. The Bar has a great view and service excellent and good evening piano player and singer. There is a really impressive selection of restaurants here. I'll try it again and hopefully get a newer room, as public spaces outstanding.\n\nReview 4:\nI was in Singapore for 4 days and I have chosen Mandarin Oriental for my stay. (So did some of my colleagues). What a wise choice. The Hotel is excelent in every way. Service is TOP, Restaurants are amazing (yes they are expensive as well) and the rooms are great with every detail been taken care off. I had a room on the 20th floor with views of the Marina and it was fantastic. As said me and my colleagues tried different restaurants and bars and I would not fault any of them. the steak house is fantastic (having your differ on the bar if no table is available is fine) and the staff are more than helpful and put every effort to make your stay confortable and enjoyable. At the end of the stay we all agreed that the next business travel we have in Singapore the 1st choice would the the Mandarin Oriental\n\nReview 5:\nwe were unlucky enough to be in the hotel while liverpool fc were staying so it was amass with security men. from check in to check out the hotel was dreadful. they tried to fob me off with a lesser room, lied about not having anything better, then admitted that the hotel was over booked due to football fans paying over the odds. eventually we were upgraded. the club lounge was full of liverpool old boys swearing and wearing sports gear. the pool was full of autograph hunters and it was a struggle every time you went out the hotel entrance. the evening buffet is nothing special and its good that we were comped it or i would be complaining even more!! i waited for 30 minutes for a poolside drink, not the staffs fault as they were running around like mice, they just needed extra help. the hotel is very gloomy and really dated, give it a miss or check up on the football tours next time! !\n\nReview 6:\nI couldn't agree more with Dr Drew2's post. Oriental Singapore is a very high class hotel. Location, rooms, amenities and breakfast selection are really good, but the service is the downside and doesn't follow the Mandarin standard elsewhere. Staff are cold. To get the attention of the staff to simply serve coffee/tea at Melt Cafe is a challenge! I usually have 3 cups of tea, but there, I had to be glad to have just the first one flled...\n\nReview 7:\nThe rooms are clean, roomy and give an amazing view of the Singapore skyline.. The breakfast was the highlight with a large selection of items.. This hotel is well located near a mall and a train station.. Staff are helpful and efficient.. Got a complimentary late checkout which helped as the flight back home was rather late in the evening..\n\nReview 8:\nWe stayed for 4 nights at the Mandarin Oriental in Singapore and were NOT impressed. The guest room floor layout makes it look like a Holiday Inn. The rooms were unimpressive in their decor and amenities. This doesn't stand up to the other Mandarin Orientals in Hong Kong and Bangkok. The service is still good though. Stay at the Ritz Carlton or St. Regis for truly luxury hotel living in Singapore. Don't know how this one manages to compete.\n\nReview 9:\nWe stayed for 4 nights. All rooms 'supposedly' renovated. Our non smoking room smelled of cigar smoke and the ancient TV did not work. To get a laundry pick up or any housekeeping/bellboy requirements took two calls.The second being the reminder. Our second room had a massive leak at 1am from the ceiling though a light fitting ruining my make up. For our troubles we just got a limo to the airport. This hotel - no comparison to its Bangkok or Hong Kong branch.\n\nReview 10:\nWe stayed for 4 nights at the MOSIN and we enjoyed every minute of our stay! Granted, the rooms need be updated, the TV, etc., but the views and the impeccable service more than made up for it! There are not enough positive words to describe how incredible the staff members are at this property! Kudos to the entire staff and a special thank you to the amazing staff @ Melt for the wonderful birthday surprises!\n\nReview 11:\nMandarin Oriental is in a great location; hotel services and amenities are divine. Views from rooms are spectacular. Executive club has wonderful food and great concierge service. The italian restaurant is delicious nd you can dine outdoors near the pool- very refreshing. Only downside is to be careful when asking doorman for a taxi. Twice they put us in a \"limo taxi\" which costs twice as much as regular taxi. Just ask for \"normal taxi\" and you'll be fine.\n\nReview 12:\nStayed for my one & only night in Singapore. The hotel is now looking dated and in need of upgrading though the rooms are very pleasant & comfortable. However, in my opinion one of the key benefits to staying at a top class hotel is for the concierge service. However, not only could the concierge not get me into my preferred choice of restaurant he seemed unable to come up with any suggestions that he could get me into. In desperation I decided to call my chosen restaurant and managed to get a table when the concierge had failed. This whole process wasted an hour of my time. On the upside, the restaurants & bars in the hotel are outstanding!\n\nReview 13:\nThe Hotel is top class with out being too posh. Rooms lovely and nicely done out. Wish we had one of the front veiws, we were down the side but Singapore is spectacular lit up at night. Afternoon tea is a must, with miniture sandwiches, pies and cakes, do try it.Go to Raffles for Tiffin.Drinks are very pricey, limited ourselves to one or two cocktails each night.Restaurant first class. Singapore is the cleanest place we have ever been and so was the hotel.We also saw Ricky Hatton there.\n\nReview 14:\nChecked in and was given a bad room. I had reserved one room as a Marina view delux room that was a quiet room. They over booked and when arriving shoved me into a room with a view requiring me to stretch my neck to see on a terrible tiny corner room that was smaller than a standard room on a low floor. Requests to management were negatively recieved. I immediately checked out and went next door to the Ritz carlton that gave us a better rate, an early check in as was 550am and a beautiful high room. My hat off to the Ritz Carlton and as for the Mandarin oriential - they will never get my business again in Singapore! !\n\nReview 15:\nIts one amazing property and right in the CBD district. I was here to attend the ITB, Asia event and had a great stay time. The client services team is very assistive and assited me quickly while our meeting room had some technical glitches. Regards, Viren\n\nReview 16:\nI stayed at this hotel for 3 nights during a family trip to Singapore and all I can say about the Mandarin Oriental is \"simply breathtaking.....\" Hotel staff went all the way to make sure that we were comfortable throughout our stay there. We were fortunate enough to be upgraded from a Mandarin grand room to a junior suite at their highest level floor which was an unexpected surprise. The rooms were huge and very luxurious. My wife and son really loved the bed. Very comfortable and the bed coverings were extremely soft and pleasing. We had breakfast at \"the Melt\" every morning and the food selection was huge and very satisfying. My wife commented that she kept looking forward to returning to our hotel after spending our days outside. Hotel is not cheap, but what you get is more than what you invest at this wonderful hotel. Oh, by the way, the fitness center is marvelous and the swimming pool is a \"must try\"! Highly recommended!! !\n\nReview 17:\nThis is a great hotel in Singapore. The staff are excellent and the breakfast is the biggest buffet I have ever seen in a hotel. Overall it was a great stay!\n\nReview 18:\nWe stayed for two nights on the Club Indulgence package. Our room was upgraded to a suite overlooking Skyflyer and the Sands on the Clubfloor. The service and faclities weres excellent. Club Lounge offered free drinks in the early evening. The atmosphere was quiet and exclusive. It is something that you would appreciate in this busy city.\n\nReview 19:\nWhile the Mandarin Oriental, Singapore is certainly not cheap, our week's stay was well worth the money spent. Everything from the airport pick up, check in (which for us was done in our room instead of at reception), the glorious rooms (we stayed in a Premier Harbour View, which have the best views of Singapore and Marina Bay), the excellent breakfast buffet, one of the best cantonese restaurants, and excellent, friendly staff, this hotel has ended up as one of the best my partner and I have stayed in - and we travel a lot! Get a room on one of the top floors, splurge on a Premier Harbour View room (well worth the extra cost) and enjoy not only the hotel but Singapore - she's a fantastic city. One word of warning though - pack light, you'll be taking home lots of shopping, Lots!\n\nReview 20:\nWe stayed here two nights in early May. It is a very nice hotel. The rooms are nicely remodeled and have a great view of the city and harbor. The club level has a wonderful breafast buffet with terrific service. The staff is very friendly and efficient. The location is very convenient to the airport and shopping. It is a very elegant and modern hotel whch is in great shape and well maintained.\n\nReview 21:\nNice hotel, well located, large rooms, good pool. I would say the rooms are a little bit dark and need more light. Nice amenities and every evening nibbles were brought to our rooms. Little gifts were given to the children. Mainly business hotel and arriving with young children could look almost odd. Great breakfast and friendly staff. Internet should be included in the room rate.\n\nReview 22:\nThe hotel service and cleanliness was superb, the staff seemed to know what i wanted before I did. We felt very welcome, the rooms had everything we could need.\n\nReview 23:\nStaff, service and food were what should be expected at a Mandarin Hotel, but the rooms were terrible, to the point where both a bath robe and a bed sheet had holes worn in them and the towels looked threadbare. Room was also tired and in desperate need of a refurb.\n\nReview 24:\nWas expecting a great stay since it was in the highest category in the Singapore Airlines Stopover package. The other choices were the Ritz Carlton and Raffles and one other. The Oriental did not live up to that category. The room was only above average, it has aged, the room had problems (toilet flushing, TV sound problem, phone cord disconnected). The service of the front desk was superb though. They went out of their way to help us resolve problems. The staff was great, the property was less than desireable.\n\nReview 25:\nvery impress with the location, shopping areas are just by walking distance. other than that, very average. the service was slow, i think they put few trainee staffs as front liner - not a good idea. breakfast - average, i expect more from Mandarin. went to one of their restaurants and it's a bit overpriced. room a bit old and dark, i had nice pillow and bed - thank you. overall, my stay was ok. love the location so don't have to walk too far.\n\nReview 26:\nTop class and luxuous hotel (like all the other Mandarin hotels), with very dedicated service and relaxing atmosphere. Beautiful atrium and very decoration inside the hotel (not so nice from outside). Bar quite expensive and not really \"top\" (\"hoegaarden\" 3 times more expensive that other nice places in Singapore and, last but not least, not served in the correct glass) One of the best address in Singapore.\n\nReview 27:\nFrom the welcome at the airport till the check out of our stay everything was more than perfect. We enjoyed our stay a lot, nothing was too much. In the room all details were there and well maintained. Sure that we will return.\n\nReview 28:\nwe stay in mandarin oriental for 5 nights deluxe ocean room it was okey not really a great view because of some construction work for casino building,room are very clean and nice bathroom,food are very good but the only thing we complain aboout this hotel is long que for breakfast never seen this for 5 star hotel,doorman are well experience asking which flight,and telling you which terminal in singapore airline you need to get off.\n\nReview 29:\nWe stayed here for 2 nights on the way back to Australia from Europe. Upon checking in we found out that it was Singapore independence day the following day and the hotel was fully booked. This meant that the room that we thought that we would get (ocean view) was not what we got as these rooms were allocated to people that wished to see the national day parade which passed the hotel. Our room therefore looked over the pool with a \"glimse\" of ocean. Having said that there is little to fault in this excellent hotel. The best feature for me (I like food) is the incredible breakfast buffet. I have NEVER seen a better selection of food for any other hotel - it was fantastic (pricey but worth every cent - we had it included in our room rate so I was delighted). Staff were extremely helpful and accomodating. I would recommend without hesitation.\n\nReview 30:\nEnjoyed the weekend in Singapore and stayed at Mandarin Oriental. Whilst it was a quick trip we wanted to be pampered, relax and enjoy a rare kids free weekend! We booked a Club Floor room and enjoyed visiting the lounge. The service was impeccable, friendly and personal through out the hotel especially in the lounge. The special touches in the lounge were very nice, the food was very good and the flow of french bubbly was the perfect pre dinner drink! The only negative was the event held at the harbour, blarred out music way too early for a Sunday morning. Otherwise, great location, fabulous product and look forward to retruning!\n\nReview 31:\nIt was a good experience. It was the first time in my life that I stayed in a luxurious pplace because I have not enough money to do in Europe or the USA but in Asia. Well ,the hotel, the staff, the room, the swimming pool, the breakfast was fantastic but I expected something else. Perhaps is just my problem because is my first time in this kind of hotel but it was not something to remember as I expected but, again, perhaps is my problem. As soon as we arrived they tried o give us another room , more expensive, which I did not like. They said that our room was not ready and some stories and I felt as if they wanted to get more money... Next time I will stay in the fullerton, better location Just one advice: In the Arab quarter there was an arabian restaurant. I do not remember the name but it was in the corner ob Bagdag and Kandahar streets. Really, rellay, really nice. A good hotel anyway\n\nReview 32:\nMy husband and I have stayed at many hotels in SIngapore, as we use Singapore or Brunei as a stopover in each direction on the way to Hong Kong or China from Perth. I read the reviews on this website, and the Oriental seemed the one which stood out to me. We paid A$214 per night from the hoteltravel.com company for a cityview room. We were never once disappointed with our decision. From being addressed by name when we first arrived, to being upgraded to an oceanview room, to the attentativeness of the staff, we were won over in the first few minutes. Breakfast was unbelievable. Even better than the Empire Hotel in Brunei. There was the widest selection of food we had ever seen and the hot food was actually hot. Whilst waiting to be picked up to go to dinner one night, we counted 14 staff outside the hotel, welcoming and farewelling groups. The room was not enormous like some Chinese hotels, but it was very well laid out and would be very suitable for business people and holidaymakers alike. The Oriental thoroughly deserves its high rating on ths website.\n\nReview 33:\nWe have mostly viewed Singapore as a good stopover option from Europe to Australia but this time we stayed for a week for a little bit of mid-year R & R. The service in the club lounge is excellent and very attentive, within 24 hours staff knew our names and preferences for coffee/tea etc. Very Impressive!!! The upgraded pool area is fabulous and we made good use of the new cabanas when wanting a little break from the Singapore sun. Without exception all the staff we met were helpful and friendly and we have already planned a return visit.\n\nReview 34:\nFantastic hotel with excellent rooms, and a wonderful pool area with amazing service. I was here for 4 nights and could not fault the hotel at all. The rooms were of a very high standard and the pool and spa were excellent and a wonderful place to relax. Tea and coffee is served in the lobby early morning if you don't fancy breakfast but if you do then the breakfast buffet has a huge array of choice and of top quality.\n\nReview 35:\nHotel itself is very nice, but nothing special. It is very modern but lacks any real charm. We arrived late and decided to catch the buffet before it finished. The cost for two plus one glass of wine and two cokes worked out just under \u00a3100!! Food was not of a great standard. Cost of a glass of wine in the bar was around \u00a311. Wouldn't stay there again.\n\nReview 36:\nA really world class hotel. I stayed in a club harbour view room. Im my opinion it is well worth the extra to stay on the club floor. You receive champagne(moet) breakfast, afternoon tea, internet access and evening cocktails included in the price and the very nice atmosphere of the club lounge on the 19th floor. You can also benefit from in room check in and check out away from the crowd in the club. The room was very comfortable and benefited from a great view. As an aside I left a coupe of personal items in the room after we had checked out. They were delivered to me airside at Changi before departing. Impressive service.\n\nReview 37:\nIt will come as no surprise that this hotel gets raves from me. It truly is a great hotel and the service was wonderful. We had lost our luggage coming from London and they upgraded us to a suite and then gave us wonderful baskets with all the products needed, even a shirt, skirt and sleepwear, very much appriciated. They had the most wonderful breakfast buffet I have ever seen that set us up for the day and could not have been more helpful in every way. It was a very funky, modern hotel and we loved it.\n\nReview 38:\nI was booked in by a seminar organiser for 2 nights as I was presenting a workshop. I was very pleasently surprised by the high standards. Room was great, staff were great (polite and knowlegable with excelent English but not fawning over the top like some Asian 5*), food was truely excellent. In short an excellent hotel well worth the money. The hotel is also a short walk to major shopping and business centres, and the trip to and from the airport by Singapore taxi was easy and comfortable. What else to say? Not much except highly recommended\n\nReview 39:\nStayed for the night just after xmas on the way to Maldives. Had high hopes of the hotel given its very high ranking. All staff were very friendly but i simply wasn't wowed enough for what they charge for a night. Small boxy room with almost no bathroom privacy. Very expensive restaurants where the service was average / amateur to say the least. I wont be trying them again - didn't see what the fuss was all about ?\n\nReview 40:\nThis was our 3rd year back at the Oriental, all stays have been for 14 nights, this year we did not book the Club on the 19th floor and this suited us as we did not have to rush to get back for the club lounge between 5.30-7.30pm, and the plus side was that having breakfast in Melt each morning was fantastic, just so much choice. The service around the pool was already good but we felt had improved even more this year, with bottled water, sorbets and fresh fruit being given out throughout the day. We did not use the hotel to eat in the evenings as we could eat acroos the road at a hawker centre for under \u00a310.00. Would not hesitate reccommending this hotel, everything about it is 1st class.\n\nReview 41:\nStayed at Mandarin Oriental for over 3 days in August for a conference in Singapore. The conference was in the same hotel hence was in the hotel for almost three full days. Very good place indeed..one of the better ones I\u2019ve visited. The cab ride from the Chagai airport for S$20 and the hotel is just above the Marina Square shopping mall. Another huge mall..Skywalk..I guess...was close by. The closest MRT is just 15 mins walk. My room faced the marina bay esplanades. The only issue I faced was the disturbance due to the the Youth Olympic Game preparation in a stadium right on the marina bay. Best part of the hotel was the global restaurant \u201cMelt\u201d that also served vegetarian Indian food. The dinner had in the same restaurant had an elaborate buffet of international cuisines ...and the dessert were really good. Need to mention that the hotel staff was also very friendly and polite.\n\nReview 42:\nThis is our 22 visit to Singapore and each time we look for 'what's new'. We love staying at this hotel the staff and reception are wonderful.Our room overlooks the Marina and with the recent completion of the Marina Bay Hotel and Casino the sky presents an amazing visual picture of Singapore. From the graceful Supreme Court to the red roof of Raffles and through to the ultra modern three pronged hotel with a banana boat sitting on top on to the Singapore flyer. Wonderful! The hotel is marvelous excellent service and nothing is to much trouble Well done to MO. The biggest disappointment is that they don't offer free WIFI whereas other MO in the group do- time to look at this seriously MO Singapore.\n\nReview 43:\nI realized I never wrote a review for my stay in April. The hotel was excellent. I enjoyed my stay from the moment I got there. The room was extremely clean and the staff came in at least twice a day to freshen up. I slept great and enjoyed how quiet it was at night for sleeping. The hotel breakfast buffet was fantastic and since I was a solo traveler the staff checked on me every morning to see how my trip was going and offer suggestions of new things to do during the day. My only downside was the pool was not ready and at the time I stayed there was only one other pool choice. I have to say when I filled out the online survey right after my stay the front desk contacted right and assured me they would \"make it right\" the next time I returned. As a result I am coming back in the spring with family this time and we are looking forward to the stay. I would like to add is the spa was fantastic. I loved my hot stone massage and am looking forward to having another this spring.\n\nReview 44:\nThis is a great hotel in many ways Good location next door to Marina Square shopping which, itself is next door to City Hall MRT station. Great staff, always smiling & prepared to help. Good location for large business event. We held a 250 person conference there & it went very smoothly. Rooms are comfortable with all facilities you come to expect (good bed, internet, decent TV, comfortable bathroom with decent shower). Food is ok, if a little unexciting in the restaurants. Concierge is very happy to recommend places to go out to see & advise how best to get there. Staff are flexible too. I had to extend my stay due to the problems in Thailand & there were no problems accomodating me at short notice. All in all great - only niggle is the price. It seems expensive, even for what you get.\n\nReview 45:\nWe stayed here for 3 nights from 11apr-14 apr and it has been one of the nicest stays we have experienced. I have stayed at several luxury resort chains and boutiques but can only remember a few where the service was as good as it was in this hotel. Apart from the room, the ratio of staff to guests is very high so things get done quickly and there is always someone around. They catered to our every need even when we had to leave our luggage for 2 days with them due to an unforseen emergency . The location is very nice though the nearest MTR is 15 mins away however that walk is through an adjoining mall and cabs a really cheap. I would return to this hotel every time because the rooms are spacious, the food is good and the service is exceptional.\n\nReview 46:\nI loved staying at local hotels and Mandarin Oriental simply top my list for now.. The harbour view room was excellent and we really enjoyed relaxing in the room. It was a birthday celebration for my partner and I totally appreciate the complimentary cake prepared for us as per requested during my booking. Pop by the pool and lucky me managed to grab a cabana. I enjoys lazing there reading my book, watching my other half swimming. Kudos to the team for providing icy cold water the moment we sit down and was even served a shot of desserts by the staff. Breakfast at MELT was fantastic.. really good spread of food and we loved it. I wish i can stay at MO soon, it's heavenly! !\n\nReview 47:\nI have stayed in Singapore on numerous occasions - never in the same hotel twice though, as the choice of great hotels in the city seems limitless. However, I would most certainly return to the Orientel given a chance, not only because of the excellent standard of accommodation, but also because of the area surrounding it; convenient yet much quieter than Orchard Road. The rooms are faultless and of a good size, the staff accommodating and welcoming.\n\nReview 48:\nMy wife and I stayed here on my first trip to Singapore. The view - of the bay and the new Sands Casino/Hotel - was stunning, especially at night. The breakfast buffet at Melt would put Vegas to shame and everything was delicious... but the best area was their pool - it's surrounded by skyscrapers, but beautifully designed and very relaxing. we went every day - which we needed after such a long flight! the only negative experience was at the Morton's Steakhouse Bar - two drinks came to a whopping $70.00. I know Singapore is pricey but that was excessive and left a bad taste in my mouth. (No pun intended!) Their sushi restaurant was quite good, but again, very expensive. However, if you're on expense account then no worries!\n\nReview 49:\nThis is a fantastic hotel located in a great spot in the centre of Singapore. The service is second to none and facilities are top notch. We were upgraded to a harbour view room and escorted by staff to be shown the room & point out some interesting places from the window. The pool must be tried - private cabanas with drinks service and a view over the city. I would definitely recommend this hotel for business or pleasure.\n\nReview 50:\nStayed there for the second time this month. Everything is great; perfect location, fairly good rooms (albeit a bit aging now) and of course a great location. However, the killer for me was one of the receptionists called Nadya. Extremely rude and unfriendly, she totally ignored me and turned her head even though she wasn't serving anyone else. When i asked if anyone else could help me, she said NO in a very rude manner and turned her ahead away. I was finally served by someone else. Really killed my experience. I normally stay at the St. Regis, but sadly they were full on this occasion. Amazing how one staff can ruin your experience. Won't be going back.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29075, "query_start_index": 29077, "query_end_index": 29077, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 663, 1073, 2021, 2845, 3755, 4209, 4564, 5020, 5495, 5920, 6393, 7055, 7559, 8197, 8466, 9423, 9593, 9946, 10749, 11158, 11554, 11727, 12006, 12535, 12995, 13418, 13658, 14106, 14970, 15621, 16536, 17619, 18177, 18612, 18979, 19624, 20146, 20708, 21139, 21850, 22755, 23475, 24476, 25286, 26054, 26749, 27216, 27962, 28401]}
{"id": "2515982", "pid": "2515982", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHotel's location is great, but there are better places to stay in Fisherman's Wharf. This hotel needs updating as the rooms show signs of wear. Also check your bill carefully as they tried to bill us $90 for parking, which was already included in our price and they were reluctant to remove the charge.\n\nReview 2:\nA great hotel really central for all Fishermans Wharf attractions. Alwasy ask to see room first as we were given a small room even though we were staying for 5 nights and had booked a seating area within our room. Staff really friendly and helpful and keen to please.\n\nReview 3:\nFirst time visiting SF. Visited 9/16 - 9/21/11. Great location to Fisherman's Wharf, just two blocks away. Hotel is going to be doing some renovation, which will be nice. Room was very clean. Staff always very, very helpful and friendly. Nightly wine hour was very nice, met some other travelers and compared notes. Nice restaurant and bar attached to the hotel. Would stay here again if we return to San Fran.\n\nReview 4:\nJust returned from a 4 night stay at the Tuscan Inn. It is very convenient to Fisherman's Wharf and you can easily get to any other locations in the city via the Muni system. The cable cars and buses are all within walking distance. The hotel was clean and the staff was very friendly. We took alot of tours that picked us up right at the hotel. California Jeep Tours ( 2-5 people) for the city tour and The Great Pacific Tour Company ( 14 passenger van) for Carmel/Monterey and Muir woods/Sausilito. Both of these tours were much better than a big bus tour. We had a great time!\n\nReview 5:\nWe stayed in room 200 which is on the corner of Hyde and North Point. This is directly above the cable car stop. We heard cable cars and traffic going back and forth until 0100 and starting again at 0500. Apparently, cable cars are taken to the \"barn\" most all night for maintainence. The windows are single payne and provide no sound proofing. Others in our group stayed in the middle of the hotel and had no problem with traffic noise. The rooms were large and comfortable and the location was fine if you don't mind a little walking to the Wharf and other attractions. At least the cable car is close...maybe a little too close.\n\nReview 6:\nStayed here recently. Everything went well. I really liked the place. The hotel had been pre booked so on check out I had nothing else to pay. However, when I returned home, I discovered the hotel had charged my credit card $1.63 without my knowledge the day after check out. It is only a small sum of money but I was very concerned as I had not stolen anything from the hotel or used any of the stuff in the bedroom bar! The hotel now claims however that \"items were removed\". The only others with access to this food and drink were the cleaning staff. I suggest to anyone staying here to make sure they know what is being taken out of their credit card before they leave this hotel. I am a very honest person who has stayed in many hotels over Europe and America and I have never before experienced an insult like this. My credit card company are supportive and refunded my money but be aware. There could have been a lot more money involved. All I have is my word that I removed no items!\n\nReview 7:\nJust returned from 2 weeks traveling from L.A. to San Francisco and exploring the central coast. I used the trip advisor to help determine all my hotel picks .This is the only hotel that was a mistake.Judging by the reviews, mine may be an isolated incident . If you want to stay near the Wharf this is a good location .The hotel was very busy when we stayed .The room we were given smelled due to a leak and wet carpet .My family had to wear flip flops in the room to keep our feet dry .I inquired at the front desk to change room but they were not able to accomodate until the next day. The smell was terrible and left me with a headache and very little sleep .This hotel has many sister hotels and we would even have relocated. The next day we were switched to another room which was acceptable.The desk or managemnet never acknowledged or apologized and seemed to have a low level of concern.Yes both rooms were small. I would not stay or recommend this hotel .Next time I will stay near Union Square. 1 day at the Wharf is plenty very touristy.\n\nReview 8:\nOur stay at the Tuscan Inn San Francisco was sleepless! Our tiny room, was furnished nicely, however, right outside of window was not only a wall, but huge ducts that kept going off and on all night. Our room was not inexpensive. When we checked out I told the clerk about the noise and she replied that they had never heard that before. No apology. The staff at the desk didn't go out of their way to be helpful.\n\nReview 9:\nWe stayed at this hotel from 7th August to 21st August 2011. I must say having stayed in a lot of hotels before, I would rate this as one of the best we have stayed in. The staff were pleasant and helpful, the hotel reception was clean and welcoming and the rooms very comfortable. The \"wine reception\" each evening was great to meet new people and exchange stories and ideas. Our THANKS to the manager and staff for making our stay so pleasant. I have also got to say Thanks to the concierge, Nicole who was great. She was pleasant and helped with ideas on places to visit as well as how to get there. Overall a 5 out of 5 for The Tuscan Inn.\n\nReview 10:\nThe rooms were tiny and still decorated in the 70s style. The bathroom needed a face-lift also. Happy hour was okay and the guests were the age 55-75 and we just didn't fit in. They wanted $25 plus tax to park. The people at the desk were cold and not very helpful. Luckily they let us leave after the first night and we got a better deal by the airport.\n\nReview 11:\nMr room was a suite on 4th floor with views that were awesome. A little noisy due to street below. Problems with first room air conditioner it was small with a view of nothing. I was moved and loved the 2 room suite. Room are small but adequate. TV channels were limited but many pay per view options. Wireless was just ok. Room was very clean, bathrooms are large and very nice. Loved the make-up mirror. Front desk staff was awesome. Bellman grabbed my luggage as I got out of taxi, I said I don't need help but he just kept going but he waited for a tip. No vending just expensive mini bar in room.\n\nReview 12:\nWhere do I start? Arrived after a long journey and went to our room on the fourth floor. One of the smallest rooms in any Best Western I have stayed in. Decore was nice and clean, beds comfortable and we did have a fridge. However window was wide open and was broken. We asked at front desk and then said they would send someone up in 10 minutes, over 1 hour later no sign so we asked to move rooms. The concierge was useless - un-helpfull and a waste of time. Told us about a vegaterian restruant that had closed down years ago, a dry cleaners that was also shut. So we are in our new room, no double glazing and god could you here the traffic. Dumper trucks, buses etc all from 4am....not much sleep at all. Over rated and over priced. The only good hting was the location. It should be ashamed to call it's self a Best Western.\n\nReview 13:\nMy first impression when I walked into the room was - this is it?? It was extremely small. Also, if you are planning to sleep in, don't. They don't have those dark curtains in most hotels. They have large mini-blinds that don't keep out the light. Every morning we got up around 7:ooam and had to put pillows over our heads to sleep any later. Which was difficult because the garbage truck (?) could be heard almost every morning around 5 or 6 am. Ouch!! The location was good. Very close to the wharf. We walked down there almost every night. We stayed 5 nights. Wasn't really impressed with the staff. Nobody went out of their way to make us feel welcome. It wasn't a terrible or bad experience, but I wouldn't stay there again.\n\nReview 14:\nSmall room for a family with only a small double sofa bed for the 2 kids to share. We found pier 39 a bit tacky and so location although great for fisherman's wharf was a bit wasted on us. If I were you I'd save money by staying downtown & just go to the wharf for a visit.\n\nReview 15:\nWe stayed here 5 years ago and returned again for 4 nights in october. It is still a lovely hotel near fishermans wharf but far enough from the crowds. The room was nice but we had requested to be near our travelling friends and they could not accomodate us even though we had made a request in May when we booked online at expedia. We were told we should have contacted the hotel direct! Car parking at the hotel was expensive but so was the carparks in the area so no win! The resaurant Pescatore is still very nice and on a Mon or Tue night you can take one bottle of win if they do not have it on their wine list and there is no corkage. The happy hour wine selection could have been better. There were a few half full glasses left!\n\nReview 16:\nWe decided to change our travel plans when we saw the great rates offered at this Best Western in the Fisherman's Wharf area of San Francisco. It is close to the special attractions of the waterfront, cable cars and stores. Rooms are very comfortable and we were charged $15 for parking our motorcycle in the garage. There is a concierge, also free wine and appetizers in the afternoon. It is one of the few opportunities to socialize with other travellers and we picked up some great tips from a couple from Denmark. On the downside, this is the only Best Western on our trip that did not offer a continental breakfast, just a beverage. So, be prepared to go out somewhere for breakfast or try the Safeway across the street. Would definitely return to this hotel and see more of the area.\n\nReview 17:\nFriendly, clean hotel in good location. The rooms are quite small. The happy hour is friendly and welcome. Breakfast is quite good - possible to augment free continental breakfast for small price.\n\nReview 18:\nWe had a comfortable and enjoyable stay. The hotel was clean and convenient. The staff was helpful and friendly. We never went to the evening wine party but it looked very popular. We were street side which was a bit noisy some mornings with truck deliveries.\n\nReview 19:\nWe're sitting in our hotel room, waiting for another set of towels (there are three of us and we were given towels for two). The ice machine is empty. The vending machine doesn't work. The concierge does not answer the phone. Exactly who runs this place!?!?!?!? !\n\nReview 20:\nEven though the son had to sleep on the floor because there was no where for him to sleep, We enjoyed every bit of experience in San Francisco!\n\nReview 21:\nJust got back from a recent trip to San Francisco. Stayed at the Tuscan Inn near Fisherman's Wharf and it was excellent. Tuscan Inn has exceptionally helpful and friendly staff. There was never a time where I saw the concierge desk unstaffed. In fact, the concierges seemed to be the busiest people in the hotel; always assisting someone with a reservation, recommendation, a jogging route, etc. The hotel had nIce, well-decorated, fairly-modern rooms. Some of the common spaces are a little worn but our king guest room was very comfortable. OK... this is Fisherman's Wharf so there are some obnoxious, tourist-trap activities around. But.. the hotel is also only a few blocks from North Beach where we found some great little restaurants and cafes. Would definitely return to SFO and to the Tuscan Inn!\n\nReview 22:\nA complete disappointment - from losing the reservation made through Best Western toll-free number (\"our computer crashed when receiving reservations from BW\" - lame) to charging our credit card for someone elses stay 3 WEEKS AFTER WE LEFT! There appears to be no management actively involved with running this dump, cause when we asked to speak with one the front desk staff got very nervous and suddenly worked hard to find our lost reservation. Dont let the \"free\" wine and biscotti fool you. There is a Holiday Inn Express exactly one block away.\n\nReview 23:\nTWe actually stayed at this hotel as part of a road trip through west coast USA and it was a bit ao an accident that we even stayed here but wow was it a good accident! The location was amazing just a short walk from the cable car turn and all the main attractions at pier 39. There was a super market just across the street which was handy and the staff were sooo helpful! The wine evenings were a nice touch but we only managed to make it for one as we were always out sight seeing or sleeping!! A nice complimentary breakfast too which was good as the breakfast in the restaurant was a bit pricey. The room was quite small but perfectly formed with a super bathroom. Would definately recommend it and would stay again.\n\nReview 24:\nBooked two rooms on Priceline for $139 each, just an overnight stay while flying home the next morning. Check in was good, rooms both ready, and we upgraded with no problems. Room was very small for 4, we apparently had an \"outside\" room, because trucks crashed around all night loading and unloading. Tried to tip the maids for 2 extra towels as there were 4 of us and it was a HUGE problem, apparently no more than 4 towels per room? Didn't want to pay for the mini-bar, but frig leaked all over floor. When maintenance guy came in, he blamed us for turning it down, it was in a locked cabinet! Asked for a wake up call and did not get it. One male working the desk the morning of 10/20 was rushed, rude, so checked out without talking to them. Hotel is clean, very convenient to the Wharf and shopping. Would not stay here again, due to noise and staff, but ok for the price, if I would have paid rack rate, I would have been more upset.\n\nReview 25:\nThe hotel is now owned by kimpton. But the standards of the room, overall interior design and hotel restaurants... are way not meeting this standard yet. More Best Western (as it used to be). The room was small, the TV was huuge and old and the noise was terrible. The hotel has loads of potential and the location is good. SF hotels are priced really high in general. This hotel would be a 80 dollar a night one normally I guess.. If it wasn't in expensive SF. I would recommend a hotel in Tiburon or one of the other towns at the other end of the water. There are ferries going to and from SF center untill late. Kimpton please makeover this hotel!\n\nReview 26:\nMy friend and i were coming in late and needed a place to stay, only rooms were single queens, perfect for 2 people. I work at a Best Western Plus and understand availability late into the evening. The front desk guy was not very friendly and talked to us like we were stupid or something. i gave him my visa for deposit (we paid cash) and they put a 30 day hold on it!!! RIDICULOUS! i am still waiting for my 60 bucks! the room was clean but very small, and they wanted 6 bucks for a 1liter bottle of water! there was no free breakfast or discount for staying there at the restaurant. it was literally 5 bucks for 1 egg and 1 piece of toast! also it was 40 bucks just to park our car. the night cost us 200 dollars! not including the 60 im still waiting to get back. i would never treat my customers the way i was treated there! And i will NEVER stay at that hotel again. the only good thing about the hotel was it is walking distance to pier 39\n\nReview 27:\nWe stayed 4 nights on the review that this was a boutique hotel with an Italian flavour, what a misnomer. The hotel is definitely not boutique, rather a large chain tourist transit hotel with no atmosphere and little facilities. If it were not for the excellent Cafe Pescatore (attached) there would not even be a hotel bar. The room was very small and below par. If you want to get any sleep avoid the rooms facing the street the 24hr noise levels were appalling. The daily managers wine affair was a joke with run of the mill wine and no where to sit. The valet parking was exhorbitant at $50 a day and the reception staff had to be reminded to take off my $5 a day AAA discount even though they were told at check in. Overall a huge disappointment the only positives being the Cafe Pescatore and it's close proximity to Fishermans Wharf if you want to be in that area.\n\nReview 28:\nOn checking in we were given a no smoking room which stunk of smoke my wife could not stand to be in the room, she went back to reception to complain,there were no king rooms left so were given a slightly smaller queen room actually a dissabled room (door opened outwards) after complaing about what we had paid, for they were very appologetic and we were given free breakfast for ours and our friends stay of 2 nightsand free valet parking.Really nice hotel, our friends room was as ours should have been a king room very nice rooms no views from window looked onto an internal area outside and could see reception/lobby area window.Good location for wharf 15 mins walk to pier.Open top tour bus across the road worthwhile doing, we went on the blue one, very good.\n\nReview 29:\nWe spent 4 days here and were without hot water for 3 hours the first night. I was treated very rudely by the night assistant and promised a comped night for my troubles, which I never received. The place was filled with barking animals and if your idea of a wine receptions, which is supplied with $2 Trader Joe's wines, than this place may be for you! I would never stay there again! The restaurant is also terrible!\n\nReview 30:\nIm actually still in the hotel and couldnt wait to write my review, but from the moment we arrived the staff at this best western could not have done more for us. From the Manager, all the way down to the Car porters, i have never enjoyed my stay at a hotel like i have staying here. Every hotel should have the staff that is here at the Best western Tuscan inn.\n\nReview 31:\nWe stayed in this hotel from 10-14 October 07 and did not get a full night\u2019s sleep in that time. The weekend nights were horrendous, we were kept awake for nearly 2 hours each night with the noise of what we assume were people leaving local clubs. As a result we were too tired to enjoy our visit to San Francisco and have decided never to go there again. I also found the room was much too small with a tiny closet and nowhere to store luggage, and the restaurant to be expensive, particularly when you share the very limited space with the bar and cannot enjoy your meal without noise. The only good thing about our stay in this hotel was the nightly wine reception but that certainly was not enough to make up for the down sides. My advice is if you like your sleep do not stay at this hotel.\n\nReview 32:\nI am always concerned when I book a hotel on Fishermans wharf in San Francisco, as many are very run down. When I drove up to this hotel it was excellent. There were 2 doormen just waiting to help you. The hotel has been renovated in the past 2 years and it was great. The staff very polite smiling and helpful.The lobby was comfortable Every evening, guests are welcome to the hosted evening Wine and Italian Beer reception from 5:00 p.m. to 6:00 p.m and always have Italian roast coffee, tea and biscotti in the lobby. Free high speed wireless Internet access, which in San Francisco most always has a charge. I will always come back to this hotel for business travel or for pleasure.I travel quite often and have stayed in many different hotels. Right now this hotel is at the top of my list. I will always tell everyone to try it.\n\nReview 33:\nWe booked two rooms at the Best Western Tuscan Inn for a weekend in July based on the ratings the hotel had received in Fodor's San Francisco guidebook. We arrived around 7pm and had a room above the main entry. It was so noisy that we called the front desk and asked to be moved. The front desk said that they were sold out and couldn't move us and offerrred to send up earplugs. We asked if we could change to an interior room for the next night and again were told that the hotel was sold out. We tried to go to sleep at midnight but were woken up at 2am by street noise which continued the rest of the morning - so we didn't sleep at all. If you are a light sleeper - we do not recommend this hotel.\n\nReview 34:\nI have stayed at this hotel in the past and liked it very much. This time, I was not very impressed. The room was small, with a king bed, and a truly claustrophobic bathroom. Two bath towels for two adults is just skimpy, and when you close the door to the tub/toilet combination, there is no room to breathe. The bed was comfortable. We were awakened by a loud racket at 0730 - construction nearby. There is no place to conveniently charge phone/blackberry/laptop without crawling around on the floor. Why do hotels not install convenient plugs for guests to recharge the devices with which we are all travelling? Morning coffee quite delicious, but when we checked out at 0545, we were never offered any to drink. Would it have been so difficult to offer us a little coffee, as it was probably ready by then? Location is good.\n\nReview 35:\nFirst stop in a whirlwind tour of CA with our two kids (aged 5 and 8), the Tuscan Inn was clean and reasonably comfy. If you're adverse to tourism and tack don't stay at Fisherman's Wharf. We usually are, but with kids it was a perfect location for getting over the jet lag, getting into American life and accessing the main attractions, not to mention the ease of transport, car hire, supermarket etc. Good service, and unusual for a hotel, amazing Italian restaurant which seemed to have a reputation of its own. Its all you need for a comfortable, good value city stay.\n\nReview 36:\nWe stayed at Tuscan Inn for four nights at the end of July and found it a very enjoyable stay. To be honest, the hotel was just a base for exploring and we didn't spend a lot of time in the room however, the room was lovely. The staff were friendly and helpful. The morning tea/coffee/biscotti and afternoon wine reception was an added bonus. The hotel is central to transportation and a number of tourist areas particularly Alcatraz ferry and the Fisherman's wharf. It was great having so many fantastic restaurants close by - it made is difficult to choose. Overall, I was very happy with this hotel and would recommend it especially since it was reasonable priced.\n\nReview 37:\nI planned a weekend getaway and thought because of the location and Hotel chain we would receive good service. Wrong. First the front desk snob was a rude welcome to SF. Valet parking attendant was no better. Waited 10 minutes for him to finish talking with 5 friends/relatives? before he could assist us. The morning front desk clerk was even worse than the nights. The hotel itself was a little tired looking and in need of remodel. I could excuse this if staff was friendly but I left there dissapointed. Didnt complain about treatment but thought I could share my experience here with you and definitely not ever return to this dump.\n\nReview 38:\nMy husband and i stayed 5 nights and had a wonderful stay...We stayed here in 1991, and decided to come back and check out San Fran after all those years and stay at the Tuscan Inn again... We had a nice room with a nice view, no complaints there...the room was alot larger than what i had expected...and was spotless...The rooms are quaint, but could use a little upgrading, but other than that they were perfect. The location of the hotel is superb, within walking distance of alot of places including Fisherman's Wharf...Loved it. Enjoyed the wine hour also, eventhough we are not wine drinkers, still had a glass each evening and enjoyed the nice cozy lobby. We only ate 2 breakfast's at the hotel, as each morning we went for a nice brisk walk and ended up either at Denny's or IHOP...But the breakfasts we did eat were great. Just love San Francisco, a great spot for a nice relaxing holiday and the people are sooo friendly..Food is great, a ton of things to do, can't wait to come back again and stay at the Tuscan Inn! !\n\nReview 39:\nOur first stay was in 1999 on our honeymoon. We stayed 4 nights this time. The hotel has not changed much since '99 - some refurb but basically the same. Thoroughly enjoyed our stay - we used it as a base for Fisherman's Wharf, the art museums, and road trips to the surrounding area. Rooms are small. Rates are high but San Francisco is expensive. Parking is now $40-56 a night, on par with Europe.\n\nReview 40:\nMy wife & I picked the Tuscan Inn for it's proximity to Fishermans Wharf,Pier 39, The cable car & trolly system ( all within a couple of blocks). The hotel had a very pleasent warm boutique atmosphere. We took advantage of the evening wine reception to socialize with the other guests, some just happened to be going on the same tours we had booked. The hotel is the pick-up point for many tours. There are many moderately priced (I-Hop,Denny's) places for breakfast, as well as grocery and drug stores near by. The best deal for getting around San Francisco is a MUNI PASS @ $26.00 for 7days unlimited use on all public transportation including trolly & cable cars. Without the pass cable cars are $5.00 each time you get on. Staying at the Tuscan Inn helped make this trip one of our most memorable.\n\nReview 41:\nThe location of this hotel is great - close to Fisherman's Wharf, within walking distance of Ghiradelli Square, boats to Alcatraz and two cable car lines. The room was big enough, though there wasn't a lot of extra room. It was clean, the beds were comfortable, and the room was quiet. Free internet and a computer for use in the lobby was helpful. The manager's cocktail hour was a nice touch, and the free coffee in the morning was also nice though I had to ask both mornings for hot chocolate to be brought out for the kids, and the advertised biscotti was no where to be found. Jorge was extremely friendly and helpful, but the rest of the staff was less animated and warm. Do try Pat's cafe around the corner for breakfast. It was excellent.\n\nReview 42:\nBest location in Fisherman's Wharf. Within walking distance of shops, restaurants and tours. Free internet access and Happy Hour every afternoon. Concierge was extremely helpful and we were able to plane three great tours for three different days. Very clean and the house keeping was fantastic. Had to pay for use of safe but was great value for money. We booked one month in advance and received a great discount.\n\nReview 43:\nThis is a very comfortable, quaint property in an excellent location. The rooms are a little small but very comfortable and a great value. I really appreciate being able to bring my two bichon frise's. They even have doggie treats in the lobby. We didn't have to pay extra to have the pets with us. Our dogs loved walking around Pier 39 and the Wharf. If you are planning to bring your doggies, this is an excellent choice. I highly recommend.\n\nReview 44:\nUpon arriving late through no fault of our own and finding our room double booked we were put up in a nearby sister hotel (Anchorage) until our room was ready the next day and they give us a complimentary bottle of champagne - after this though there were no more snags and everything went great - hotel staff friendly and helpful - rooms were quiet, clean and comfortable - food in the restaurant fabulous - the situation of the hotel was very convenient - just a few mins walk from fishermans wharf with a public transport stop, supermarket, small shops, bars and cafes also really close at hand - approx 10 mins walking distance for ferries to alcatraz and bay cruise, etc - would definitely stop here again\n\nReview 45:\nThe stay was great until the last day. We checked out. I forgot and expensive item. We went back to our room and it was gone. The room was not even changed over. A staff member must have gone in right after we checked out. The staff gave the typical run around. No help. It was terrible. We are still waiting for an answer. We recommend don't stay and if you do...don't leave or forget anything in your room that is important.\n\nReview 46:\nSpent one night here in Room 419. Room was average but the noise was horrible. Trash truck at 5am under our window sounded like it was in the hallway. Windows so dirty you couldn\"t see out of them. Bell and Valet staff were super nice but the front desk staff leave alot to be desired. When I complained about the noise, all I got was a\" um sorry\".\n\nReview 47:\nWe stayed for two nights just before Labor Day weekend. Valet parking was expensive, but we payed for the security. The alternative would have been to park in the (insecure) car park serving the small shopping mall around the corner. The hotel itself was excellent. Staff were courteous and helpful; the room was exquisite and the location was perfect. Just a few hundred yards from Pier 39 and a few dozen yards from the turn-around for the cable car that doesn't seem to get mobbed by tourists. Free internet helped a lot, as did the fact that a Safeway supermarket (and Walgreen pharmacy, which, thank goodness, we did not need) is situated in the small shopping centre a hundred yards away. The primary open top tour bus terminus is also very close to the hotel. This was a 'taster' trip to San Francisco. It tasted good and, when we go back, it will be to this hotel.\n\nReview 48:\nWe spent 5 days at the Tuscan Inn and enjoyed being close to the Wharf and public transportation. We bought a MUNI pass and rode the cable cars to many locations since the end of the Mason line was only two blocks away. The staff was extremely helpful and give us lots of info.We discovered Trader Joe's on the block behind the hotel. It is a great California \"grocery\" store with lots of unique items. The room size was fine and the beds were very comfortable. The only problem that we had was that our daughter had to sleep on a pull out bed on the first night since Priceline doesn't guarantee the room configuration. We were given a room with two beds for the next 4 nights and the staff moved all of our luagge for us while we were out sightseeing.\n\nReview 49:\nAlthough the rooms are a bit small it was still OK for 2 adults/2kids.Location is fantastic. Courtyard rooms nice and quiet.Would stay again.\n\nReview 50:\nMy daughter and I stayed at the BW Tuscan for two nights. It was a GREAT value! Our room was updated and very clean. Beds were very comfortable. Wireless is free, but you do have to pay $12 to workout down the street. Parking was $50 per day, so keep that in mind. But the location was great! We were only in our room at night - I would stay there again!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30775, "query_start_index": 30777, "query_end_index": 30777, "truncation_seperator": "... 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{"id": "2514674", "pid": "2514674", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI made a request via the web page for a flyer, brochure on the hotel, as they have that option available. I was just about to make a 7 day booking, but not now. A day later I received a rude email stating \"we cannot do anything without a credit card. I wish I had taken note of the other negative comments about the staff. A shame really, as it sounded like a good hotel and I am sure this is not the first time it happened. With customer service like this, I will be looking elsewhere.\n\nReview 2:\nWe want to let people know that we got serious health problems in this hotel. I was biten by a bedbug eleven times in one night and I had to go to the hospital to be cured. At the hospital they said that this happened because of the dirty condition of the room where we slept. Before that we had been in the hotel for two nights. At the beginning we had a room at the first floor on the back of the building, with a noisy conditioning machine always working overnight just outside of our window. Sleeping was simply impossible because of the noise. Moreover, inside the room it was very hot. We asked for a change of room and they gave us a room at the seventh floor, but unfortunately it was a smoking room even though the staff denied that. We cannot understand why so many people gave a good rate to this hotel.\n\nReview 3:\nI shouldn't complain as I looked for a low price hotel in a city with ridiculous high prices. Price, expectations and delivery were all in line with each other. Hotel is very basic, it's clean and rooms are small. Neighborhood is lovely and hotel a good starting point to see the other side of Manhattan.\n\nReview 4:\nThe pluses to this hotel are its price and cleanliness. I've stayed in Manhattan many times before, usually in the midtown area. Based on the reviews online, I wasn't expecting accomodations that rivaled the great hotels that I have stayed at in the past, and I was correct in my assumption. This is a very basic hotel in the neighborhood of Tribeca. My complaints were that the windows were very drafty and it was very cold in my room. They offered a space heater, but that still didn't make it warm enough. The bathroom had NO heat and the space heater didn't fit in there to warm it up. (Brrr). We did request a room with a view, but again, due to the poorly constructed windows the outside noise made it difficult to stay asleep. Would I stay here again? Only if I had plans to stay in the downtown area. The location is very far away from midtown, but very close to other downtown sites such as the South Street Seaport, the former World trade Center, and the ferry to Ellis Island and Statue of Liberty. The Soda Shop next door had really good food! !\n\nReview 5:\nThe Cosmopolitan is actually not in a bad location but everything is pretty sub par. We paid $275 a night during Labor Day weekend, which for New York isn't unreasonable, but there are much better places one can get for this price. The rooms are small and need major revamping. They even have actual keys, rather than the key car. We also got stuck in the elevator-twice- which was pretty scary and HOT. The most unbelievable part of the experience, however, was the staff. We asked the simple question of where to get good brunch nearby. They told us a place called Gee Whiz (think the worst pub food of your life- shriveled shrimp and overprocessed chicken wings). When I said we'd ordered from there and it was bad the guy shrugged and had zero additional other suggestions. He just didn't care. Let's be serious, Tribeca has plenty of brunch places with decent food, which we found out no thanks to the hotel folks. Overall, this is not the worst place ever but it's pretty close. Avoid it if you can.\n\nReview 6:\nI went to NYC for one night to see a show and booked this hotel because everything closer was already full. The hotel turned out to be perfect for my trip. There were four of us in a room with 2 queen sized beds and we still had room to manuever. The mattresses were nice and firm, and when we requested extra towels, they came up in a few minutes. The bathroom was a little tight, but for an overnight stay it wasn't a problem. If we were going to be there longer, I would have requested two rooms instead, only because of the bathroom size. I thought the hotel would be too far away, but the subway is convenient and the Village was in walking distance. For the price, this hotel was definately above average and I'd definately stay there again now that I know about it.\n\nReview 7:\nDo NOT be fooled by the praiseworthy comments other guests have made about this hotel. This hotel is a RIPOFF - dirty, unsafe, and lacking any sense of customer care. Let me give you the facts and then you decide. It is on a very busy street corner. When we there, there was construction. Didn't bother sleeping. It was torture the noise. When we tried to talk to the staff, it was quite difficult. English did not seem to be their first language. They could not resolve anything although I did get them to remove the air conditioning unit from my window that was letting the pulsating piercing constant noise in. The rooms you might wonder are NOT typical NYC hotels. My double bed took up most of the room. It has kind of a \"closet quality\" to it. The furniture is limited and broken. The pressed wood desk was broken and to relax you have to lie on the bed, because, again, no room and, of course, no recliner or casual chair. I would strongly encourage you to seek other venues. For 200-250, you can surely find better, cleaner, safer. Trust me on this one.\n\nReview 8:\nWe were seven theatre goers from Halifax Nova Scotia, we were looking for clean, casual and affordable accommodation while in NYC. We did much research, mostly on Tripadvisor, and decided on the Cosmopolitan. We were not disappointed and the Hotel surpassed our expectations. The hotel is located in a great area of NYC called Tribeca, many great restaurants and bars in the vicinity and a very casual part of town. Subway is located outside the door to take you to any part of NYC that you desire. The hotel and its rooms were very clean, the staff friendly and helpful. The rooms are small and the elevator is also small and sometimes slow. If you are looking for a hotel in Times Square area, 24 room service and other amenities this hotel is not for you, if you are looking for a clean and affordable ($185.00 per night) Hotel this is the place for you, our group would highly recommend The Cosmopolitan.\n\nReview 9:\n- location is ok - rooms and bathrooms are very small - air con is integrated in the window, which does not close correctly -> nearly unpossible to sleap there - very unflexible service at the front desk - no restaurant, bar etc. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX\n\nReview 10:\nThings I love about the Cosmopolitan: Cleanliness, and a certain spare charm to the rooms Price -very reasonable Location - near subway stations Starbucks, a wonderful Deli/Market with ATM, and a lovely bistro in the same building At any moment, you can hear several different languages being spoken - one of the reasons I love New York Friendly staff! I have stayed there several times and it never disappoints!\n\nReview 11:\nI stayed with a friend in this hotel for 5 nights and whilst our room was bright, clean and comfortable unfortunately construction work and road works were on going the whole time. They drilled into the ground til 2:30am outside my window and back up at crack of dawn with more banging, drilling and trucks pulling up. Understandably this was out of the hotels control however they did not do much to ease the situation after I queried if they knew when late night banging would stop. Minor set backs included the lift service and air con. The hotel has it's advantages, it's very central for the financial district and subway was a quick stroll from the hotel so made it handy to navigate the city. The staff overall were helpful and for the price was a reasonable stay, I am sure this would be an idea stay when the contruction and roadworks finish!! !\n\nReview 12:\nI stayed there for 2 nights. One night rated at $162, which is quite cheap for downtown. The location is quite noisy so you can enjoy traffic and such virtually all night. The windows are regular thin glass plates which don\u00b4t hold off any of the honkin\u00b4 horns and ambulance bleeters. So if you\u00b4re a light sleeper you won\u00b4t get any or little rest at all. Other than that, rooms are clean and small. Staff is a day-by-day experience, so it\u00b4s WYSIWYG ;) For the price it\u00b4s all right (you\u00b4re still next to the heart of Manhattan!). I wouldn\u00b4t stay there again, because the noise kept me awake quite some while. Anyhow, what you pay for is what you get...\n\nReview 13:\nVery very small rooms, clean enough, however not a great location, close to Ground zero and century 21 shopping. About a 20min walk to Soho. Got stuck in lift twice, not very helpful staff\n\nReview 14:\nStayed at the cosmo for 6 nights starting 4th nov. Very convenient and safe, right next to the subway. We (my daughter and myself) were in one of the hotels lofts, on the chambers street side, bit snug but we managed. The tiny bathroom was one of the cleanest I've ever encounted but talk about compact!. Stepping out of the bath was tricky coz if you didnt watch your step you could easily have stepped straight down the toilet! The upstairs bedroom was funny, unless you are a midget you cant stand up, the ceiling is very low, but again no problem, just take care in the night when venturing down to the bathroom. We had a great time in NYC and would defo go back to the cosmo. we loved the quirkyness of the place. Two block s down you will find the Amish Kitchen for breakfast and lunch, the place is so clean and the variety too numerous to describe. We also visited the stagedoor deli very polite staff unusual in NYC!\n\nReview 15:\nHotel is extremely clean and well kept. Bathroom fixtures are state of the art, and beautiful. Very large rooms, high ceilings. (Room 205). Great hotel staff - very friendly and helpful. Has an ice cream parlor, and cafe resturant, both excellent. Very close to subway entrance, (right outside the side door) and bus stops.\n\nReview 16:\nWe were there for the Italian festival in Sept. and the hotel was a perfect location. It was quiet at nite and after walking about for two days the bed was quite comfortable. No frills at all but absolutely clean and when asked for anything it came right up!! Had breakfast twice in the area (try Bubbys) and loved watching the people from the windows. Lots of taxis about and nice stores all around hotel. Would recomend and stay there again.\n\nReview 17:\nHaving stayed at the Cosmopolitan a few years ago and having been very pleased with the great location and clean rooms, I simply couldn't wait to return. Unfortunately... this time I was given a room on the Chambers Street side of the building, which was *very* noisy because of the roadworks... even worse, a terrible food cart was parked right smack-dab in the middle of the sidewalk just below our windows !!! Am still wondering how on earth such a thing is allowed.... It made for a very unpleasant, disappointing experience... One last thing, I disagree with the previous reviewer which did not enjoy the hotel's cafe... I, personally was really delighted with both the food and service there.\n\nReview 18:\nI stayed at the Cosmopolitan Hotel in March and really enjoyed it - very clean, comfortable room, great location, great cafe next door. Would definetely recommend it and will probably be back.\n\nReview 19:\nI really like to look for a bargain (without compromising) and so reading the reviews on here thought that this would be a good place to stay. Fortunately, we got quite a good deal for 4 nights through Expedia however, I wonder if this was reflected in the rooms we were given. The first room (520) was so tiny that my face was about 6 inches from the air conditioner unit when lying in bed, plus my other half could lay on the bed and touch both walls! The hotel begrudingly moved us to another room, this was much more spacious but, again had really noisy aircon - not great, that added with the four units outside the window from another block. We were on the top floor and the elevatior took ages to move too! Yes, the location is great (one of the main reasons for our choice) we didn't break the bank staying here, but I am certain that there are far far better places to stay, choose this hotel, if you can't find another deal.\n\nReview 20:\nWe booked and tried to pay in advance with a credit card - for some reason they won't let you do this - payment can only be made when you arrive - additionally being unable to request a specific floor or room is crappy. I was assured that we would be able to have a high floor quiet room. They put us on level 2 with garbage trucks outside the door. Luckily the plane had given me earplugs I hadn't used, with plugs in I slept great. The elevator is next to useless to go down in (it takes forever) and the staff knowledge of how to get to LGA on public transport was less than stellar (hint NEVER take the M90 from Harlem...) The hotel's other reccomendations on local eateries was good and the room was clean. I would stay there again but try to arrive in the morning to get a better room.\n\nReview 21:\nWe were looking forward to going to NY for the Easter weekend from Montreal...and sadly I lost my job so decided to cancel NY one month before that weekend...and 6 weeks later I still didn't get my money back and they never anwered my e-mails...so I went straight to MasterCard and they are taking care of it!!! Sorry but be carefull if you go there don't cancel cause you won't see your money!! !\n\nReview 22:\nExcellent value for money. My partner and I stayed here for 3 nights. Rooms have air conditioning and are decorated to a good standard. The bathrooms are excellent. One of the cleanest hotels we've stayed in. Great location. Easy access to the subway. Felt very safe. The staff on reception could do with being a little more friendly! But I think a lot of the people we came across in customer service positions in the city were kind of abrupt and not as helpful as they could be perhaps be! What I think people forget is a smile doesn't hurt and it goes an awful long way!\n\nReview 23:\nI had reviewed this hotel before I booked. No where did I see that it was a \"all smoking hotel\". So we were very surprised when we opened the door to the room and immediately smelled smoke. I quickly called down to the desk and said I had requested a NON-Smoking room when I booked. The desk clerks reply was that this was indeed a smoking hotel and if I had a problem I should open the window. We were in a 5th floor room but the saving grace was the air conditioner. We ran it all the time we were there. The room was very clean and you could tell it had recently been remodeled. Even though it was small by my midwest standards it was o.k.. Everything else about it was fine. We were only spending 2 nights and everything was very conviently located close to the hotel. The subway was just across the street, eating places just outside and down any block you picked. I would recommend this hotel but I would make sure the person knew that smoking was allowed.\n\nReview 24:\nThis hotel is exacly as billed - great location, exceptionally clean, comfortable, smaller rooms, limited ammenities. It is the perfect launch pad for anyone visiting NYC who is there to actually see and experience the city. Close to many great neighborhoods and walking distance (10-15 minutes) from everything in lower manhattan touristy and otherwise: battery park, ground zero, SoHo & TriBeCa shopping, plenty of suitable dining. Not ideal if you are looking to be isolated from the city in places like Times Square. For those willing and able to use the subway system, two stops literally right outside - just perfect for getting anywhere in the city. By NYC standards, the staff also seemed friendly although my encounters with them were limited. If you are just looking for a safe, reliable place to crash - I found it also very quiet - the Cosmo is a good bet for the money.\n\nReview 25:\nWe didn't quite know what to expect before arriving at the Cosmopolitan. Our expectations from the photo's were low but a friend and trip advisor painted the accomodation in a different light. When we arrived our expectations couldn't have been more wrong. Aside from the service, which isn't bad but not what we're used to and the noisy street at night this hotel was perfect. The room was tidy, more modern than expected and perfect. Situated right out the front of the subway if you're staying here you must go to Bubby's for breakfast around the corner. If you're going to New York to explore and spend minimal time in your hotel this is ideal, don't hesitate and see for yourself.\n\nReview 26:\nThe hotel was fine. We arrived and checked in quickly. Our room was small, but clean and the furniture quite new. We were in the inside part of the hotel so no views at all and impossible to open the windows because of the noise of other air conditioners outside in the street. Our airconditioner was noisy as well if we had it on. Beside this, the hotel was good value and the neibourhood very covenient as well, with the subway just outside the hotel door.\n\nReview 27:\nThis hotel was awsome it was the cleanest hotel i have ever stayed in. The front desk clerks were really helpful and nice people. The location was perfect it was walking distance from China Town,Little Italy,Bars,Clubs,and all kinds of restruants,also Jamba Juice was across the street. I was nervous when I booked here because I found it myself on line and read the reviews but it is still makes you nervous not knowing the area and first time there. When we go back this is the only hotel we will stay in. You cant beat the prices and cleanliness.\n\nReview 28:\nthis is my third time @ Cosmopolitan, a great hotel to stay in NY, wonderful team, great location,clean, friendly.\n\nReview 29:\nMy partner and I stayed in room 318 for 5 nights at the start of May. Booked with hotelconxions.The double room was a good size with plenty of storage. Maids cleaned both bedroom and bathroom everyday. I knew there were smoking rooms in the hotel, but we never smelt the stink of smoke at anypoint. Had no problem sleeping as long as the window was shut. We faced West Broadway. How come drivers in NYC still need to blare their horns at 4 am!!!??! Food and Drink: Although there is a convenience store just under the hotel, we found the staff there plain rude so just took our custom elsewhere. We didn't go to the American bar on Chambers on the same block as the hotel like another review recommended, but the other bars we found further up in Soho were very friendly although pretty pricey. And the firestation from Ghost busters is just up West Broadway -fab! As is The Square Diner near it. Easy walking distance to China town, soho, battery park. Overall, we would def stay here again and recommend it to friends who don't feel the need to stay in mid-town.\n\nReview 30:\nThe Cosmopolitan is great. Hotels in nyc are wayyyyyy overpriced, and this place is a little hidden gem (which is still a bit pricey..but what do u expect in nyc) Location : right downtown, near old WTC site....3 subways lines at your doorstep...some great restaurants in bars in Tribeca/Soho area, and walking distance to anything in lower manhattan. Price: best value in town...that i could find ! Rooms : Nice, clean...no roaches....A/c was available...little tiny windows that couldnt open...small bathroom, but spotless and all marble. Staff...didnt have much contact with them, but we booked a room with 2dbl beds online, and they originally wanted to give me a room with one queen. After a little bi***ing, we got the room we paid for :) There's a starbucks right below the place...awesome...and the value for a clean, safe hotel, that's centrally located is awesome. But it's a little far if you want to spend time Uptown or midtown. I'd stay there again\n\nReview 31:\nThere is no sufficient number of stars to express a vote of appreciation for your \"Cosmopolitan Hotel\". Being found by the cleaning staff, a forgotten precious jewel in the room, and deliver it to your administration to return to us customers who had already left the hotel, is a gesture of great respect and honesty, which places the your hotel at the top of the highest valuation. I offer you heartfelt greetings our gaming, and again many thanks. Dimitrios Ganas\n\nReview 32:\nWe just got back from one week in NY and loved this hotel. If you want marble bathrooms and lots of space, Cosmopolitan Hotel is not for you, but if you're looking for a conformatble bed and a clean bathroom with lots of hot water - all at an incredible low price (by NY standards) - by all means pick Cosmopolitan. The staff was very helpful and we got to go straight to our room, even though we got there at 9 a.m, plus there's a subway station literaly five feet from the door of the hotel and another one just around the corner. A Great Value if ever there was one.\n\nReview 33:\nWhile the single rooms (single double bed) are TINY, they are very well appointed and clean and quiet. Try to get an outside room (meaning it has a window) as the ones that face the air shaft don't have great ventilation. The staff is incredibly courteous and the location and price can't be beat. The double rooms (two double beds) are worth the extra dough, unless you're travelling alone. The subway (featuring the 1, 2, 3, and 9 lines and also the A and the E very close) is literally right outside the door, and the neighborhood features a lot of great restaurants and shopping. It's off the beaten tourist track as well, so you really get more of a sense of life in New York City. The bodega across the street is well stocked and very handy for snacks and noshes, 24/7.\n\nReview 34:\nThis is a great hotel in a great location at a great price! Very clean, safe and well maintained. Staff were excellent. On the street level there is a convenience store, cafe and great little restaurant- The Soda Shop I think it was called. We did a few breakfasts there and they were terrific. Many restaurants in the neighbourhood at all price points. 10 min walk to Little Italy, Chinatown and Canal St. About the same to Ground Zero. Short walks to finance district- Soho and Greenwich. Quick taxi to Times Square etc. Nicer area to stay than the noisy higher priced hotels in the Times Square district. -Highly recommend this spot and we will visit it again.\n\nReview 35:\nAvoid this hotel. The room was so small the sink could not fit in the bathroom. You could lie in bed and control the televison with your toes were it not for the fact that the tv had to be installed on a hospital style wall stand since there was no place to put it elsewhere in the room. In order to watch the tv you had to lie down on the bed or suffer through a neck strain from looking up. There was basically no room to sit anywhere but on the bed. Window air conditioner worked fine, but noisy. Cost was no bargain. We stayed the previous weekend at the Millenium UN (a great hotel, by the way) for much less than the weekend night we stayed at the Cosmopolitan.\n\nReview 36:\nNot your high priced 5 star hotel but EVERYTHING you need for a stay in New York City. Rates are reasonable, especially for this area of NYC. Excellent location, every subway line within one block of each other, even one right on corner of hotel. Walking distance to Wall St, Village, SoHo, Chinatown and Little Italy. Many fine restaurants in area as well. Rooms are clean, bed was comfortable. While room are on the small size they are quite adquate. Let's face it, how much time do you spend in your hotel room when on vacation or even on a business.\n\nReview 37:\nJust back from a stay at this hotel. I normally stay in Time Square however I found this hotel to be a great alternative !!! I travel to NYC twice a year and Im sorry I didnt know of this hotel before !!! Great neighborhood and wonderful staff!!! Clean , I constantly saw someone painting or cleaning , however no frills , just clean quaint rooms and very quiet !!!! Just be aware no coffee maker in the rooms and no safe , however a Starbucks next door and safe boxes at the front desk . We loved the restaurants and neighborhoods near by !!! The greek restaurant just 1 block on W. Broadway is wonderful as well as the Vietnamese with a Japanese kitchen !!! Great food !! We also enjoyed the Kitchenette on Chambers , the food was good and nice servers , however the owner or manager was somewhat rude , but anyway the food was very good !! Shopping was wonderful !! as usual . We went for a Yankees game and took the 4 directly to the park and back , great game !!! I will stay again next year at this hotel ! !\n\nReview 38:\nGreat location, great price(for NY) you can walk or catch the subway to just about anywhere. Safe and clean, new fittings, well appointed. Only problem was we found the loft room just too claustraphobic and the noise from the outside airconditioning unit very difficult to cope with, we had no light in the room and couldn't see the sky from our window as it faced the adjoining building. Anyone over 5'7 would find it hard to stand up in the loft bedroom. The room was very narrow and the stairs very steep. The airconditioning didn't work the first night, they were obliging and had it fixed. We saw one the regular rooms and they looked fine but they couldn't move us as they were fully booked. We stayed four night, loved NY but were glad to be out of that room!\n\nReview 39:\nRoom was extremely tiny - even by NYC standards. Not enough space to even walk straight around the bed, let alone store any luggage. Staff couldn't have been more rude. Will never even consider staying here again.\n\nReview 40:\nWe were in town for a 36 hour \"guerilla\" weekend trip, just a back pack and our clothes and needed a LOW COST no frills place for one night. Good reasonable rate for NY, clean room,loft bed was fun, good location\n\nReview 41:\nyou get what you pay for in life, and this is no exception to the rule. Tiny rooms, tiny televisions, tiny bathrooms, and very like a student dorm. Absolutely no frills or luxury at all to this place, really basic amenities. Bed very hard. but... the room is clean, hotel feels safe, and it's a good location for subways, though far from most everything except wall street area. the elevator was broken on my arrival, had to walk up 5 flights... no deduction for that. I had 0 luggage, but others may have struggled. I actually think for the money ($145 in my case) you can do better, if its an out of season period - personally I would not stay here again, but, it is what it is and suits some folks judging by others comments here.\n\nReview 42:\nWell laid out plenty of space in a clean and tidy room a great base to explore New York just around the corner from Ground Zero and a short walk to the Battery. They have no resturant but plenty of eating places of all price ranges within walking distance.\n\nReview 43:\nI travel a lot, but have never experienced such bad service anywhere in the world. One thing is that the rooms are very small and the elevator didn\u2019t work while I stayed a week at the 7th floor, but the actual problem is the hotel staff. I was treated very disrespectfully several times by the management of the hotel and I even almost lost my airplane because I had asked the hotel staff to help me arrange transportation (livery service) to the airport ...which they didn\u2019t! Instead they called a private former employee, who showed up in his private car almost 2 hours later. I had no time to wait for a alternative transportation and was even overcharged. I will never recommend this hotel to anyone...!\n\nReview 44:\nWe stayed in the Cosmopolitan for 7 nights in a quad room. The room was spotless (cleaned daily) and big enough to comfortably accommodate 4 women, 1 weeks worth of shopping and 40 pairs of shoes! The staff were friendly and helpful and the hotel is situated in a great location. We found Tribeca to be a really safe area within walking distance to a lot of tourist attractions, bars and restaurants. Would highly recommend this hotel and will definately be back there next year!\n\nReview 45:\nTraditional NY hotel - quite old but been refurbished. Great location in Tribeca near the World Trade Centre site. Plenty of cafes and restaurants nearby and and there's a subway right outside the hotel. We had an 'odd' loft room which was very narrow with stairs up to a double bed and an en suite bathroom below. We were asked if we were ok with this room and as we were only staying one night it was fine but wouldn't want this kind of room for a longer stay. Breakfast wasn't included in the rate but there was free WiFi. Overall, I would recommend this for a stay in NYC - liked the feel of the hotel.\n\nReview 46:\nMain complaint is that the room I got on the 3rd floor looked nothing like any of the hotel photos. I am used to NYC sized rooms, so while the size wasn't really the issue, my main complaint is that the rooms small window opens into a central air shaft. The air shaft smelled like exhaust, and it permeated the room. The quality of the finishes is marginal at best, and the cleanliness was average. It is a great price, but considering the street construction going on in front of the main entrance I think the price is about right. They really need to be more representative of what the room look like because they are no where near what is shown on this site.\n\nReview 47:\nI stayed based upon my friends suggestion. This place is great for such a low price. The rooms are very small and this is the only disadvantage. But I spent my time at room only for sleeping and getting ready. I would highly recommend this place for anyone who is not having lots of luggage to carry on.\n\nReview 48:\nDelightful place to stay and so convenient to transportation, restaurants, etc. Comfortable bed, good a/c, modern tv, clean and neat. Gracious and reliable service from front desk - even late at night. A real value and surprisingly quiet for the area. I have already booked here for the fall.\n\nReview 49:\nWe went to New York last week and stayed at this hotel for 4 nights. I was very impressed with how clean everything was, including our room and the entire building. The location is excellent and it was so easy to get around with all the subway stops nearby the hotel. We also found some fun bars, grocery stores, bagel places and more just a few blocks away. We had a fun experience in New York and a lot had to do with staying at Tribeca at the Cosmopolitan Hotel! !\n\nReview 50:\nWhat a great hotel! I stayed here with my niece for a 3 night shopping trip. It's in a great location...the surrounding restaurants were really good especially after a long day walking around and not wanting to venture far in the evening. We booked this hotel because of the reviews on trip advisor and it really lived up to what everyone else had said. It was quiet, ultra clean and very reasonably priced. I would definitely stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31421, "query_start_index": 31423, "query_end_index": 31423, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 674, 1500, 1816, 2885, 3902, 4686, 5759, 6679, 6990, 7415, 8282, 8945, 9146, 10084, 10420, 10876, 11587, 11792, 12739, 13543, 13953, 14539, 15514, 16409, 17107, 17578, 18140, 18267, 19344, 20319, 20797, 21379, 22167, 22843, 23523, 24089, 25116, 25895, 26121, 26346, 27092, 27361, 28081, 28573, 29192, 29866, 30182, 30487, 30967]}
{"id": "192044", "pid": "192044", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDo Not Use This Hotel - we had items stolen from our room\n\nReview 2:\nCareful with online booking and cancellation!!! We booked a room at this hotel through their online reservation system. Unfortunately, we had to cancel our travel plans so I wanted to cancel the room as well. Four days prior to our planned arrival I canceled the room through the reservation system. As I haven't received any confirmation that the reservation has in fact been canceled, I tried to cancel it again. I immediately got a reply from the system, that the reservation has already been canceled so I thought everything was fine, even though I still had no e-mail confirming this. However, I got a phone call from the hotel the day after we were supposed to check in. I tried to explain the situation as there was clearly an error in the online reservation system but they still charged me for one night. So this might be a perfectly nice hotel but I will definitely never try to stay there again.\n\nReview 3:\nAn OK stay This hotel is just average in my opinion. We were given a room with a brick wall out of the single window. If you stood on the bed the view was OK. I do not understand why a hotel would even use this type of location as a guest room. The front desk experience was OK, the breakfast was good, small room, location was acceptable.\n\nReview 4:\nAnother unbeatable stay We stayed one night 15th Feb 2008 - the second time we have used this hotel. The first time I did not think it could get any better but yes this time we got a free upgrade when checking in to an executive room. The room was very spacious and whilst it had all the same facilities (plasma t.v etc.) as the room on our first visit, it was more spacious, free fruit and bottled water and the bed was massive to say the least. Once again all the staff were friendly and helpful. Breakfast was great lots of choice from fruit, cereals through to bacon, sausage etc. The location is ideal for exploring along the South Bank on foot and with the tube station literally 200 yards away nowhere is out of reach or difficult to get to. Borough Bar next door is great for drinks after a long day sightseeing too. Will definitely be staying here again on our next trip to London.\n\nReview 5:\nAvery good experience. We spent four nights at the London Bridge hotel at the beginning of March. The hotel is very well placed for transport links and despite the busy area the hotel itself and the rooms are lovely and quiet.The staff are very courteous and helpful and we felt very welcome.At breakfast both the food and the service were of a high standard and generally we were impressed with the cleanliness and tidiness of the hotel.We are getting a bit old to cope with London now but a hotel like this might persuade us to return.\n\nReview 6:\nAverage Excellent location and easy to get to most central London spots. Room was clean, although room was not serviced til late - 6pm on last day. Beware bar fridge - you cannot use it for your own food items as its connected to a computer that charges you if you take anything out for more than 30 seconds. Reception and concierge service was below average. We stayed in 6 hotels in Europe and this one had the worst service.\n\nReview 7:\nGood Hotel but......... The hotel has a great location, the rooms were OK but a bit small. My issue was I reserved one rate and confirmed this upon check in. On check out they changed the rate and would not honor the lower rate. I would not sign for the charges, they charged my credit card anyway at the higher rate. Now I am fighting with my credit card company. Watch out for this hotel!!!!! !\n\nReview 8:\nExcellent Hotel Just back from staying 2 nights in the London Bridge Hotel. Fantastic stay. Great Location as the tube was only a 2 minute walk away. Hotel Room was lovely with everything we needed for a great stay. Breakfast was served in the main restaurant which was really good as well. Great choice and really nice staff. Would definately stay there again and would highly recommend it.\n\nReview 9:\nA tight squeeze I stayed in a twin room. Unfortunately construction made the lifts generally inaccessible. The room was small, even considering the 'for London' factor. The heating in the room was not working and the hot water ran out, it was November. Staff was neutral and minimalistically helpful. Location was good, very close to London Bridge tube stop, saturday morning market close by.Altogether a bad value for the money. I would not consider it worthy of the star rating.\n\nReview 10:\nlovely hotel We stayed here the 9th feb just for one night and really enjoyed it. We were upgraded on arrival to a superior room which was lovely! Its only a couple of minutes walk from the tube station. The hotel is lovely and modern and the breakfast buffet was nice too. Would deffinately stay here again and recommend to others.\n\nReview 11:\nOk Stayed here for 2 nights in January. Rooms are small, even by European standard, a bit cramped, we had a nice view of some vents and an office building about 4 metres away so we constantly had to keep the blinds closed. There were lots of options for breakfast but I found they had so many staff on to collect dirty plates etc. that it seemed like every 10 seconds they were asking you was everything ok and trying to whip the plate away from you, not very relaxing at all so we left without finishing our breakfast we felt that uncomfortable. Concierge staff were nice but found they could be slightly more helpful. Location is a bit rough in my opinion, didn't feel quite safe once it got dark and on the dirty side street up to the tube station we saw a lot of wallets on the ground ?? So we quickly scarpered off that street and into the hotel. If I was to go back to London I would look elsewhere for somewhere to stay.\n\nReview 12:\nVery Impressive Hotel I stayed at the London Bridge Hotel for one night on 7th September and was delighted with the service. I had booked a weekend deluxe package after reading the reviews on this website and can verify the positive comments made by other reviewers. Our room was beautiful, extremely clean and very quiet. We heard no outside noise and very little from the corridor. The extra touches of chocolates, wine, water and a fruit platter in the room were lovely.As part of our package we had a meal at the Londinium Restaurant, our food was delicious and the service was extremely good. We found the staff at the restaurant and at check-in very pleasant and helpful - our DVD player wouldn't work and once this had been reported to reception it was replaced almost immediately.I would strongly recommend this hotel to any of my friends, we had a really lovely stay.\n\nReview 13:\nExcellent as usual This is the third time we have stayed at the London Bridge Hotel and we cannot praise it enough. Superb location, reasonably priced,excellent rooms - we had the upgraded room - worth the little extra. Hotel concierge did a great job in organizing car hire. Why pay double for a run down hotel in Mayfair when you can stay here. Superb and the Georgetown restaurant is definately worth a visit.\n\nReview 14:\nFANTASTIC!!!! I do not have a bad word to mention about this hotel, great location, friendly staff who would do anything for you, superb rooms and the quality of the furnishings is something else for a hotel of this class and price. Would recomend this hotel to anyone, and as for the breakfast a continental is included of which you can help yourself to anything you please and only a fool would go hungry. I will certianly be using this hotel for my future stays in london.\n\nReview 15:\nNot a Bad Choice Overall, this hotel was a nice experience. One quibble: our tiny room was jammed with too much furniture. You could barely move without knocking your knee on a hassock or mod chrome end table. Location was decent, right near a tube stop, which is essential. The staff was very friendly. You will find that the nearby pubs and bars close at a relatively early hour (~10 or 11 pm), so if you want a drink after a show or a night on the town, the hotel lobby does serve cocktails. To avoid the exorbitant cost of the automated hotel room fridge goodies, use the convenience stores around the corner -- one is even open 24 hours. One other minor note: the lobby looks nothing like the lobby on the web site. A mod renovation has occurred, but it's nice. They should update their web site, however, so that when you arrive you know you've got the right hotel! Very clean hotel, friendly staff, good location -- I'd consider coming back.\n\nReview 16:\nEasy to find Of all hotels we stayed in this was the easiest to find. We caught the train from Gatwick to London Bridge and the hotel is about 80 metres from the station - excellent when you are dragging luggage around!The room was spacious with a lovely bathroom and the staff were most helpful. An easy walk to the tube and also plenty of buses available at the station.Breakfast was included in tariff and was great, plenty of variety.We found a nice pub around the corner called A Bunch of Grapes and enjoyed a few excellent meals there. Friendly service and great atmosphere.Would definitely stay here again.\n\nReview 17:\nHighly recommended hotel only if you get a good deal Stayed at this hotel for two nights. When I was making a reservation this hotel was rated, if I am not wrong, as a 4-star hotel, now I can see only 3 stars.My personal opinion it worths about 4 stars. A little bit overprised, but it has clean rooms, very confortable beds, pillows, flat TV, clan bathroom. Nice restourant downstairs.On check-in they required to make a copy of my passport - very unusual. They explained it's the low, however I stayed night before at Heathrow hotel and nobody asked me about the passport.The hotel has I would say a good location, very close to the tube and bus tour stop. Very friendly staff.I would recommend this hotel if you get a good rate.\n\nReview 18:\nGood Overall Experience We (adult family of five) stayed at the London Bridge Hotel in June for 3 days. We booked one of their luxury apartments : with 2 bedrooms, 2 bathrooms, living room with a pull out, and kitchen. Our overall experience was good. On the plus side:Reservation staff answered all my e-mails, friendly and professional. (Thank-you. )Great location, if you plan to cook, the Borough Market is open Friday and Saturday and has a wonderful selection of food. Also a very good location for trains and sightseeing....lots! within walking distance. The apartment was very large, clean, and modern. Unfortunalty, due to the location, there is the sound of trains. We had some problems with the air conditioning.....the living room was very cool while the bedrooms tended to be a bit stuffy. (It was hot in London) One negative: The kitchen wasn't well equiped for cooking and eating...we had to ask for table settings and cooking pans/pots......what they did have was rather old and worn out. Would we recommend this hotel? Yes.\n\nReview 19:\nExcellent hotel! This hotel is excellent in all respects. We stayed in a standard double room and it was better than described on the website. The rooms are very clean and spacious with all mod cons and ample space for luggage. We ordered our dinner via the room service and it arrived within 10 minutes! The staff were very nice and helpful. When we asked for a taxi at the front desk, they went to the train station to collect one! The breakfast was better than expected with a cooked breakfast, pasteries, cereal, toast, beverages and fruit. The waiter even came and asked us if there was enough food. Overall I would highly recommend this hotel due to its high standard and competitive rates.\n\nReview 20:\nHorrible Hotel- Don't use it pls This is a very terrible hotel. The rooms are ok but service is totally crap. We asked to pay a supplement for the traditional English breakfast. The Restaurant Manager came to say that if we were not satisfy with their breakfast, he would pay our breakfast outside and asked us to get out. He said that in a very very rude manner and claimed that we were not his guest but hotel's guest? He was also shouting that we should get out from his restaurant if we were not happy?!!!! Reported him to the General Manager but got no decent applogies. This man came to applogize with his manager but claimed it was not his fault. We were treated with no respect. Please don't use this hotel. There is a problem with the hotel's management.\n\nReview 21:\nFantastic Birthday Treat! My partner and I stayed at this Hotel on Saturday 19th April for my birthday treat (on the Sunday). I cannot fault the facilities, room, staff or the Hotel general areas one bit. Everywhere was spotlessly clean, looked recently decorated, comfortable, welcoming. The bed was excellent, room large and fully equipped, bathroom was huge and immaculate. Breakfast was superb, lots of attentive staff. We went for the Full English option and there was lots to choose from.I had a great time, thanks to my partner too, and will definitely return one day. I will also have no hesitation in recommending this Hotel to any friends/colleagues I know who are visiting London.I must also thank Trip Advisor, as I always check reviews before staying anywhere and they are always very accurate!\n\nReview 22:\nGood Room and Location - Lose the Attitude My partner and I came back from a European trip including 5 nights at the London Bridge Hotel. The location steps from the tube was terrific and we were close to all the attractions. The flat screen TV and other amenitie and features made it an enjoyable stay. The front desk staff was pleasant but we were rarely acknowledged by the concierge staff when we entered the hotel or were on our way out. We found this odd and while I don't believe it was homophobia, it was disappointing. I never think it's ideal when you are friendlier with the hotel staff than they are with you. Otherwise, I'd certainly recommend the hotel.\n\nReview 23:\nGreat Hotel -ideal location My Husband  I have just come back from our second stay at this hotel -with another 2 booked later in the year.The facilities are excellent  it s good value for money.Ideal location for the O2 arena  central london.We used room service a couple of times -a good experience which is unusual for london hotels !The staff were friendly  helpful.We booked online  got a good rate through the hotel's own website.\n\nReview 24:\nBest Hotel I've ever stayed in! I booked a standard double room, which was fantastic. The bed was extremely comfortable, and the furnishings and facilities were really good. The huge flat screen television is impressive, first time I've ever seen one in a hotel room! My girlfriend was very impressed :)The breakfast in the morning was most pleasant, and had a good variety and quality of food.I will definitely stay here again the next time I visit London, and would recommend the hotel to anybody without a doubt.\n\nReview 25:\nExcellent Find Stayed at the London Bridge Hotel for one night on August 5th after an over night flight from Canada. Front desk staff very professional, friendly and helpful. Accomodated our request for early check-in as soon as a double deluxe rm was avail. The room was comtemporay, spacious, and quietly elegant. The room was very quiet and there was no hallway or intrusive noise from outside traffic. Very nice extra touches, fresh fruit, bottle of wine, chocolates, bottled water, tea and coffee in the room, quality toilettries, bath robes and slippers. Housekeeping staff friendly, effecient and helpful. We had both dinner and breakfast at the Londoninium and found the meals to be of very good quality and the wait staff attentive, polite, and inobtrusive. All in all a perfect start to a wonderful vacation in England and Ireland. Would highly recommend this hotel for location, value, and quality of accomodations and service.\n\nReview 26:\nFantastic Hotel We booked a weekend at the hotel in order to take our 11 year old son sightseeing in London. We booked the hotel online after reading reviews on tripadvisor. We got a autumn weekender rate which was excellent value for money for the three of us. We were not disappointed. We were greeted by friendly staff who could not have been more helpful and polite throughout our stay, excellent service at all times. Our delux room with a sofa bed for our son was lovely - modern,clean, well decorated, beautifully furnished with lots of little touches that just added to the pleasure of our stay. Breakfast was great, a good selection and staff were very attentive.Will definitely revisit - please keep doing what you are doing London Bridge Hotel!\n\nReview 27:\nGreat time Stayed in the London Bridge hotel for a short break and having read all the rave reviews on Tripadvisor I was really hoping not to be dissapointed by expecting too much ..... well ...... I wasn't the hotel is really that good . First off its very central ,its got friendly staff , lovely decor , rooms are nice if a little on the smallish side , also very quite and reasonably priced.One word of warning we tried the malaysian restaurant next door and weren't that impressed the helpings were small . The borough market is well worth a visit and the Kings Head pub just around the corner is your traditional English pub footie on big screens and all the beer and peanuts you want .\n\nReview 28:\nLondon Bridge- Just Okay. Have to say, I was less than thrilled with the London Bridge Hotel.As far as decor, it was nicely decorated in the lobby and public areas. The room was tasteful but EXTREMELY small even by Europe standards. There was a complete lack of drawer space (3 drawers- 1 filled with coffee/tea materials. The whole other side of the 'dresser was a mini-bar. Bathroom was teeney-tiny and not very well decorated- sort of old  drab. Toiletries were very poor quality. I found the staff to be hit or miss- some were polite and helpful, others a bit stand-offish. Many times, I tried to call the front desk and the phone was never picked up. One of 2 elevators were broken the whole 5 days of our stay. Breakfast was good. Overall, okay hotel but would look elsewhere for next trip. Nothing special for the high price.\n\nReview 29:\nNice Hotel Stayed at the London Bridge Hotel for three nights and enjoyed the experience.The hotel is very clean and tidy,and the reception staff very helpful.The area that it is in is a little shabby however,but fortunately not far from the underground station.Overall a relaxing,enjoyable stay,and would have no qualms about returning.The only complaint that we hve is that the air conditioning needs improving as the room that we were in was quite stuffy.\n\nReview 30:\nFantastic View of London Bridge! I stayed here for 1 night on the 30th May 08, the hotel was in a fantastic location on the Thames, upon opening my curtains in the morning i was greeted with a fantastic view of the London Bridge.The breakfast was very nice and all the staff were very helpful, we had an executive room, which was very modern and clean and had a plasma tv in it.Overall i would definately stay here again, and i would recommend it people to visit.\n\nReview 31:\nEfficient and friendly staff All areas of hotel were very clean and modern. Bedroom was well equipped and very quiet - shower was one of best ever encountered! Only had breakfast which was good and plentiful with very friendly and efficient staff, despite being very busy. A nice stroll around Borough market on the Saturday morning with checkout at 12 noon, finished our very pleasant stay.\n\nReview 32:\nAll round fanatstic hotel I arrived at the hotel with my sister who was in a wheelchair and from the moment we arrived until the moment we left we were very well looked after in all areas.The hotel is 1 min walk from London Bridge station in a very convenient location. The room was beautifully presented with all the amenities and more required; the beds comfortable and the room in general very contemporary and stylish. The room was immaculately clean. Breakfast was of a high standard, buffet service but plenty to suit all tastes and the staff very polite and happy to oblige. The front desk staff were polite and efficient and the bar staff equally so. Service was first class in the bar. There is a noisier livelier bat which belongs to the hotel next door but we were happy in the lobby bar. The surrounding area is lively with bars and restaurants and shops.I would recommend this hotel to anyone and I am certain to return!\n\nReview 33:\nGreat Location and excellent service We stayed for 3 nights at end of Feb 2005. Room and in fact the entire Hotel was clean and well decorated. Our room, at the back of the Hotel, was very quietAll the staff were very friendly and helpful, we had the continental breakfast which had a great range of choices.Hotel is in a central location for sightseeing - right next to London Bridge Train and underground stations. Two good pubs to visit nearby are the George Inn and the Market Porter (next to Borough Market)We ate once at the attached Georgetown restaurant which had excellent food although slightly pricey. The only (very minor) disappointments were 1. that the literature in the bedrooms does not mention that the Borough Bar/pub next door is closed Saturday and Sunday and 2. the menu for Georgetown mentions a pre-theatre menu between 5 and 7 pm but it doesn't actually open until 6pm. Would recommend this Hotel to everyone.\n\nReview 34:\nGood location, helpful staff We stayed for a weekend at the end of April. I booked the hotel through an agency who unfortunately had only confirmed a double room when we needed a family room as we had our young son with us. The hotel reception staff were extremely helpful and luckily they were able to accommodate us in an executive suite. The room was large, modern and very clean. Despite being next to London Bridge Station the room was exceptionally quiet. The continental breakfast was buffet style and plentiful.Borough Road Market was one of the highlights of our weekend and just across from the hotel. I am originally from London so know it well and the hotel is close to a tube station so easy to travel around London. We would certainly stay at the London Bridge Hotel again.\n\nReview 35:\nGret Service, Great Location       Bedroom\n\nReview 36:\nLovely, lovely, lovely Brlliant time at the london bridge. Rooms and public areas spotless. All staff courteous, professional and friendly. Concierge staff very knowledgable re london geography and travelling plans.Only complaint was TV not working, however after reporting, maintainance arrived within two minutes and fixed problem.Breakfast room was calm, unlike the canteen chaos in some of the big chains.Near london bridge, tower bridge, and borough market, [perfect for foodies].Two minute walk to tube and mainline station.Lunched in the borough restuarant next door. Food and service very good. Will stop here on all my trips to london in future, however disppointed to find dates in november already full. will be checking regularly for cancellations.\n\nReview 37:\nWhat A Find I booked a stay at this hotel for my wife  l and relatives from Canada , it is always differcult to know if you have made the right decision or not well we certainly did the Hotel was in 1st class condition as it has recently had a major refit , the rooms we booked were standard and of very high quality all having plasma tv , and were spotless. The standard of staff training is very high all the staff we came into contact with couldn't have been nicer , our first morning at breakfast my cousins neices which come from the french area of Quebec were greated on leaving in there own language which was a lovely touch , the breakfast itself was 1st rate so much to choose from and fresh fruit used in the salad.We would reccomend anyone wishing for great service which is so lacking in most hotels in London is stay here you will not be disappointed , we will certainly be back. Well Done to Everyone at the London Bridge Hotel. Ps also very handy for the Globe Theatre.\n\nReview 38:\nClean and comfortable The room was very comfortable and spacious and very clean.The staff are extremely helpful and polite. The full English breakfast excellent. The restaurant prices quite expensive.A most enjoyable long weekend. The Hotel is close to underground and buses. Ideal for all ages if walking is a problem.\n\nReview 39:\nExcellent if you can get a good rate \u62e290 for a Saturday night in London....It was the best I could get but well worth it.The London Bridge is an excellent hotel with good transport connections. The rooms are small but comfortable, although the beds might seem soft to some. The massive plasma telly did dwarf the room a bit.Breakfast was one of the best I have had in any hotel, great full English with all the trimmings. Especially good sausages and back bacon.The hotels location makes it well situated for the sights and is very close to Borough market, a must do on a Saturday morning.Didn't stay long enough to comment on the other facilities, but given the rasame rate, I would use it again.\n\nReview 40:\ngood place to stay to see the east side of London we stayed between Sep 8 to 10. the location was great, right next to the London Bridge train station and Tube. close to the Borough market where we got fresh bread and wonderful cheese. lots of fresh produce also.the bathroom was very small. we had a room with little round window on the 4th floor. the window gave us more privacy, but since we are next to the train tracks, we can hear the wheels squealing when the train goes by.room is very modern. lots of lights. one free bottle of water per day, we got 2 bottles for 2 nights.we also stayed at the Rembrandt in south Kensington. i like that hotel better. but if you want to explore the east side of London, this is a great place to stay.I would stay there again. paid 80 pounds per night.\n\nReview 41:\nGreat again! This was our second stay here and I wouldn't stay anywhere else in London.The rooms have all been refurbished since last year, and they look great. The breakfast has also improved slightly (although there wan't much wrong with it before), although bigger glasses for juice would be welcome!Only a few seconds from the underground, Borough Market and the footpath along the Thames. Only 10 mins on the tube to Bond Street.Plenty of places to eat nearby and small grocery shops/newsagents if you want to avoid using the minibar.Why stay anywhere else?\n\nReview 42:\nA regular stay I've stayed here a few times on business and always find it good. Service is fine, the rooms are comfy and really nicely decorated. There's a good choice for breakfast and the Malaysian restaurant attached always does a good meal with good service. The location next to London Bridge is also very handy.\n\nReview 43:\nExcellent 5 star hotel, super location! Found this hotel on internet, great weekend deals and brilliantly located next to London Bridge Station, easy access to all major attractions. 5star quality for decor, rooms and service. Hotel open 24hrs, rooms were stunning, all mod cons available - had a fantastic stay and breakfast was included in the price - definately would stay again. If you are looking for a luxurious hotel in the heart of London, this is it!\n\nReview 44:\nFantastic service Fantastic service. Friendly staff. Clean room, decorated with taste. Excellent location.\n\nReview 45:\nExceeded expectations This hotel was so convenient. We took the train from Gatwick to the London Bridge Station and the hotel was only a few steps from the station. The staff was welcoming and efficient. Very pleasant accomodations. The room and bath was small but adequate, contemporary and very clean. No noise from the station. Breakfast was outstanding. The Borough Market held on Saturday is nearby and worth a look...\n\nReview 46:\nGood Deal, Great Hotel Spent two nights here before heading to other destinations. It's central location and proximity to the London Bridge stop of the subway made it an excellent location to get out and see the city. Clean, well-appointed rooms, are small by US standards, but quite adequate. Would definitely stay here again.\n\nReview 47:\ngreat location       Closet\n\nReview 48:\nVery Comfortable Beds + Large Screen TVs I stayed at the London Bridge Hotel with my family for a weekend sightseeing visit to London. It is ideally positioned and only 2 minutes walk from London Bridge Station. Must have good insulation as I did not hear the trains at all during my stay. The staff are very friendly and the rooms are quite luxurious with an interior design feel. We stayed in one of the apartments which was really well kitted out with a massive Flat Screen TV and once the kids were in bed we watched a pay movie. (Mission Impossible 3 !). The breakfast was excellent (especially the bacon), and the kids ordered hot chocolate as kids do at 8am !The hotel is a 5 minutes walk away from the London's lovely southbank which provides a really interesting walk.I would defintely stay here again - but next time it will probably be on business.\n\nReview 49:\nThames and the Tate       Great TV screen\n\nReview 50:\nWill be back! We needed a hotel for an overnight stay after a dinner in London. We booked through Skoosh for a great price. Friendly greeting from reception on arrival, and easy check-in. Comfortable bed, spotlessly clean room and bathroom. Bedroom not large but perfectly adequate. Nice toiletries from The White Company. There was an A/C unit which had no visible means of control, but the temperature was fine, it was just a bit noisy. (Didnt keep me awake, earplugs being my travel must - have). We had a room which did not face the train station (its very close to London Bridge station) so we heard no train noise at all. Excellent buffet breakfast (hot and cold choices) was included in our room rate. We just needed a bed for the night, and so I cant comment on whether this hotel has any other amenities, but it was great value for money . I will definitely stay there again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30260, "query_start_index": 30262, "query_end_index": 30262, "truncation_seperator": "... 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{"id": "2515582", "pid": "2515582", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe rooms are great, but the plumbing is HORRIBLE!!! Service is VERY SLOW!!! The employees are a bunch of shady liars. Be very careful, they will charge you extra fees on almost anything ... Even if it's not your fault. They charged us a deep cleaning fee on a mess we did not do in our room. They sent us the pictures. It was staged and obviously housekeeping trashed the room. There were items in the picture that we did not even purchase during our stay there. Customer service was not helpful while we tried to solve this issue. Kept transferring us to a lot of people and would not return your calls. Apparently, they do not have a manager that runs the hotel because we had to keep dealing with Security. Seems like the staff has everything planned out on what they will do and treat their guests. You might be next ... So, be very careful. They'll just blow you off.\n\nReview 2:\nStayed at the Platinum 5 nights from 16th Dec 2009 to the 21st Dec. We were disappointed to find the Spa closed when we arrived, despite having e-mailed the hotel in advance to make a booking! Needless to say they didn't respond to our request!! The Spa is only open Thurs to Sun, & CLOSES at 5p.m NOT 8pm as it says on the hotel website. The other problem we have had is that $1000.00 has been charged to my Mothers Visa card.We did not have any ancillary charges on our room bill as we paid cash for meals & drinks in the bar. We are waiting for an explanation!! Jean Johnston\n\nReview 3:\nThis romy, clean, quiet spot on Flamingo made our businees stay a pleasure. No casinos inside, but all very close. Secure efficient valet parking a big plus for us.\n\nReview 4:\nWe stayed here for 6 nights and were very impressed with the spacious and modern suite. We had a large kitchen with oven, dishwasher and fridge with icemaker. The bedroom was a separate room and the bathroom was very spacious with double vanity unit, large spa bath and generous sized shower space. We appreciated being in a smoke-free hotel with no casino, away from the strip. The strip was an easy walk from the hotel, when we did choose to go there. We hired a car for 3 days and were happy to get free parking at the hotel (valet only) The staff were always polite and helpful. We would definitely stay here again or recommend it to others.\n\nReview 5:\nProblems with the reservation on check-in. I called the day before to make sure the reservations were in place and was told all was fine. Got there, no reservation. Finally got it taken care of and when I checked out, they had messed up the folio and overcharged me. In addition, I had to call down for everything. Room needed cleaning. One pillow on the bed (really? ), had to call. TV not working - had to call. No hangers, went out and bought some.\n\nReview 6:\nactually it was THE dirtiest room/ rooms that I have have ever walked into! Stayed here last year ( great suite, clean, comfortable bed, great location, very attentive staff etc., etc. ) but such was not the case this time! Even RAVED about The Platinum via Tripadvisor only to be mortified this time about how filthy the first suite was. Was relocated to another suite on another floor and it too was filthy which should have prompted me to relocate to another hotel . . . shame on me. Voiced my housekeeping concerns with the hotel via the survey that they send to each guest's visit and have rec'd apologies. Word to the wise; check the room out before you unpack your bags.\n\nReview 7:\nWe stayed at the Platinum over 4th of July weekend. At first sight, the hotel was beautiful. Our room however required some additional cleaning. I asked the staff to have the housekeepers come back while we were out. even after a second cleaning, the room still needed work and to top it off when I pulled down the bedspread there was a gift from the previous guest. And yes...it's what you were thinking. I spoke to the manager in the morning and he said he would send in a team to clean our room. When we got back in the room it was clean but the \"soiled\" bedspread was still there. We had about had it at this time. At no time were we ever offered an upgraded room or even a complimentary breakfast or drink. The only thing we received was an apology. On a better note, the hotel staff was very friendly and accommodating, especially Rob, the food and beverage manager. The hotel is beautiful but needs a shoeshine. They got the big things right but no one pays attention to the details. This place has does have potential if they can get their act together.\n\nReview 8:\nWe stayed for 3 nights and had a great time. Check-in was granted early, large spacious apartment-like room was wonderful. Full kitchen, great mattress, great spa tub, separate shower, all very clean. The staff was also very accomodating and helpful. Walk to the strip was also safe and not too far - 10 minute walk or less. Our one suggestion would be that the concierge or front desk have access to the Well Spa appts. Had we known we couldn't get in on our last day (our Anniversary) until the last minute, we could have made other plans since Spa was closed the majority of our stay.\n\nReview 9:\nMy wife and I attended a family wedding here and the hotel and staff were both first rate. The rooms are clean and fully equiped for a short or extended stay. They are unusually large compared with what many upper end chains offer, and at a very reasonable price. The staff who arranged the wedding did a superb job, I heard not one complaint from any of the more than eighty guests that attended. I highly recommend this hotel for any family event you may be planning. Best of the best? The men at the door. Got a problem, any problem? They fix it. They made a great stay even better.\n\nReview 10:\nThis was our second stay at the Platinum and we can understand why the hotel has fallen from number 2 to number 3 on tripadvisor and unless the staff are given a shaking the hotel will fall further. Our first stay 2 years ago was faultless, not so this stay. The cleanliness of the room left much to be desired and took 4 days to rectify. Not good enough.\n\nReview 11:\nThis trip was for jsut the girls, one celebrating their 21st birthday. What can I say.... The room was just absolutley beautiful and the accomendations superb!! We decided to go out rather late and we were given a complimentary ride to our destination. The Valet guys were great and very Friendly. The only thing we had a problem with was the air conditoner, seemed to turn off by itself, but once it was working it was great. Our view was ok, I would have preferred a strip view opposed to a side view. The pool was nice! Overall , us girls are planning to stay here again, and I WILL DEFINITELY TELL MY FAMILY & FRIENDS! !\n\nReview 12:\n1. 2 hrs late having room ready 2. 15 minutes to get plastic glasses that could be taken to the pool that is located next to the restaurant. Took 10 mins. to get a bartender. 3. Only 1 Bud Light left 4. Housekeeping walked into our room twice without knocking 5. Safe in room did not work 6. Ordered room service - bread was so old, it could not be eaten. with that order I did receive a Coke that I ordered, I then went to order a coke later and was told they did not provide Coke, they only had Pepsi, when I tried to explain that I had received a Coke earlier they told me I must have gotten it someplace else? We will never stay here again.\n\nReview 13:\nWe only stayed for two nights and when we arrived tired after being up for nearly 24 hours, I didn't really register the white powder on the black granite worktop in the kitchen until the next day, although I did spot a long black hair draped over the toilet bowl, shuuuddder! The bed and pillows were really hard and and it seemed like we had a generator or something above our room as something was really noisy, even when the air con wasn't on. Although we were both tired we didn't sleep very well at all because of the noise. Next morning, I noticed the powder, although the room was really dusty this was not dust in the kitchen! Neither of us mentioned it til we left the place as we didn't want to worry each other as to what it actually was. Overall, the price was great and the room size was fab, we would stay there again but in a clean room with no noisy generator/air con unit.\n\nReview 14:\nThree night stay last week. The good: The staff were amazing. From valet, the front desk, to housekeeping. All really nice people willing to help with anything. The bad: The place is a dump. Filth everywhere. Do not walk anywhere barefoot. We bought house slippers just to walk around our room. And the room had the cleanest carpet in the entire hotel! The lobby and hallways were just disgusting. I guess they never been steam cleaned. The ugly: If you're on a budget, this still isn't the place. Try another dump for less money like excalibur, circus circus, or stratosphere. A third of the price with the same amount of grime.\n\nReview 15:\nI have just stayed at the finest business hotel on the strip. The service and the stafff were exceptional, the facilites were 5 star, the room was the perfect haven to conduct business and to relax, the spa was excellent and the food at the restaurant was wonderful as well. Add to that the outstanding outdoor pool and spa on the fifth floor and the workout facility, and you have the perfect combination for a great stay. Did I mention that the room was 1,083 square feet? Amazing. I will definitely stay here when I am in Vegas and will also let my friends know about this gem of a hotel.\n\nReview 16:\nI couldn't believe this hotel was for real (non-smoking AND non-gaming in Las Vegas? ), and was pretty nervous to see it. Turns out I was nervous for nothing: the staff was friendly and accomodating (sp? ), the rooms were clean, big, and (mostly) quiet. And the location was as advertised, just quick walk (took approximately 5m) to all the sights and smells of The Strip. The pool/poolside area was clean and quite nice. Finally, the fitness room was spacious, clean, and had newer equipment in good condition. I would certainly consider staying here again.\n\nReview 17:\nPrior to my awesome experience at the Platinum Hotel, Vegas was completely off my list of desirable destinations. The Platinum is a smoke-free, all suite hotel with an excellent staff, excellent food & beverage, great bar, beautifully decorated large suites with kitchens plus a convenient location. You can get your fill of the strip\u2019s entertainment and slots then escape back to the peace and quiet of the Platinum. How often do you get to meet the VP of Sales and the VP of Operations enjoying some down time in their own hotel\u2019s bar? This is a fantastic Vegas hotel option if you enjoy leaving the smoke behind at the casinos. Go hang out at the 5th floor pool and say hello to Kasia.\n\nReview 18:\nWe stayed at the Platinum last march and we just can't wait to go back! The room was perfect, very spacious, spotless. We loved everything about this amazing hotel. It's just a ten minute walk to the strip, location is great. I can't think of anything negative to say! We'll be back for sure!\n\nReview 19:\nHotel was great! The staff was very kind and helpful. Brian (pool) and Trinity (Concierge) really go out of their way to make sure you are having a great vacation! However, I do wish they would upgrade their beds. In most hotels, now days, you are sure to have a wonderful bed. It would've just been nice to have the sleeping experience been as wonderful as the suite and staff.\n\nReview 20:\nWe stayed here for 4 nights at the end our 3 week USA driving tour and it was by far the best hotel (and best value) of the 12 we stayed in on our trip. It started with Nathan on reception very kindly allowing us to check in early (and book out late for a late flight). We then went to our suite (Princess Suite 10th floor) which was huge, nicely fitted out and very comfortable with great views of the strip from our balcony. All the staff - reception, concierge, cleaners, maintenance, pool area etc etc - always had a smile and always spoke to us. The hotel is in a great location, ten minutes walk max from the centre of the strip so it is convenient for all the hotels, is in a safe area and has a fully stocked 7-11 just around the corner. We loved this hotel and will certainly return - and we are recommending it to all our friends!\n\nReview 21:\nWe celebrated my 50th birthday in LV and, following previous Strip hotel stays, decided to stop in a non-gaming hotel for a change. This was definitely a smart move, as our Princess Suite was spacious and clean, and the hotel facilities enabled us to recharge each morning before venturing out once more! The service was faultless and attentive (on my actual birthday, the hotel supplied complimentary champagne which was a nice touch); the reception and valet staff were friendly. The pool area was also a great place to unwind. Overall, welcoming and relaxing, we would highly recommend this as an excellent choice for an off-strip hotel.\n\nReview 22:\nthis place was amazing, we could'nt believe the room we were given was a suite it was just fantastic and perfect for a couple like us who were traveling on a budget and weren't expecting as much 5 star treatment we were given by all the staff there during our stay,for the small price we were charged . it was only a ten minute walk to the bellagio fountains as well ! i probably would'nt really recommend this if you are looking for a bit of a lads rowdy holiday though! LOVED this place.\n\nReview 23:\nWe stayed at the Platinum Hotel in September 2011. The staff was friendly and helpful. The room was pretty clean and very spacious. The only downside of this hotel is the location. It's a good 4 blocks to The Strip.\n\nReview 24:\nThe Platinum was better than expected, and I had some pretty high expectations. If you want to bring your family to Vegas and are less interested in the more adult aspects of Vegas, I can't imagine any other hotel in Vegas that could be better. They have no casino, no slots, and no smoking anywhere in the building. The service, accommodations, and amenities are all of good to high quality. On top of that, I think the pricing is a real bargain.\n\nReview 25:\nI rated this hotel as terrible because my experience was nothing like those listed here i recenlty attend my nice wedding on the restaurant which i helped her pick, last saturday the food and the view is espetacular breath taking but the service was very poor first there was nobody around for about 30 minutes i asked a server for ice tea they never brought it, my plate was on the table for the longest all the tables look very dirty and they were very lound on the back they were dirty mouth talking and i asked for the supervisor to let them know about this issue and for my suprise she was the one talking i felt very disrespectful very disappointed they need to provide training to the supervisor to provide a better services and a better work environment i will never recomend this place for a wedding or a special event or for somebody to stay.\n\nReview 26:\nWe stayed here for 3nights in a 1bdrm over a very busy weekend in Vegas. The place was HUGE, but not surprising since thats what everyone had said before. Couldn't believe the full kitchen and double door fridge. Loved the comfortable double bed and had a spa everynight in my bathroom. The washer/dryer was useful. The only thing was the poor advice from the girl at the front desk about going to the supermarket (all I can say is take the bus to Albertsons) and it taking nearly 30min to get a can opener when we were in a hurry to get to our show that night. Otherwise, it was a comfy place to stay away from the busy strip. It is a 10min walk to the strip from there in the heat. Overall we enjoyed our stay there and slept very well!\n\nReview 27:\nIt is the best place to stay in vegas without noisy slot machine and lound music when you are traveling with young kids. The room is super clean and big than regular hotel room. You can also cook in fully equiped kichen when you do not want eat out. It is a perfect place for your family.\n\nReview 28:\nStayed for a week with 2 young children. Great space for the kids to play around. Used a cot for the baby at no extra charge. There is also a sofa bed in the main room. As previously mentioned the location is off the strip, approx 5-10 mins pushing a pram. There is a 7/11 nearby thought the service station diagonally across was better for baby supplies. Pool area was great, particularly the indoor area which was great for the kids. The only down sides were the shower which we found constantly changed temperature, and we did find housekeeping definately did a quick once over, though for the price for such a large room I am not complaining too much. Platinum is also non smoking which is great, we had friends staying at Bally's where you could definately smell the past smokers.\n\nReview 29:\nWe stayed here while enroute to see Bryce/Zion with my mother. The rooms are large and comfortable, we booked a suite that had a kitchen unit and fireplace - and it worked out well for all of us. I'd say for being \"off the strip\" -- it was a great place to stay.\n\nReview 30:\nWhere to begin? Came here for the weekend wanting to relax but unable to do so. Problems at check-in - lost the reservation and then wanted to blame ME. I showed them the reservation I made over the internet and then, after some shrugs, got a room. Got to my room and it was dirty, shower door was broken, a total of 2 hangers (wow! ), and tv did not work in living room. (At least the old CRT in the bedroom worked.) Service at front deal was awful, and when I check out, they messed up the charges. I am still trying to get this fixed a week later! Never again! For a god Vegas vacation, I'd recommend the W, Palms Place, the Encore and even the Tuscany next door over this place. Never again!\n\nReview 31:\nThe reviews here were great .... the experience was even better! The rooms are spacious, the views are very nice and the staff was exceptional. The lack of a casino was a plus ... the facility was quiet and the air was clean. It is located about .7 miles from the strip and convenient to the monorail. And, the rates are reasonable and certainly a value for ones $.\n\nReview 32:\nThe holiday starts as soon as you walk through the door, fantastic one bedroom apartment - surpassed our expectations. The non-smoking, non-gambling atmosphere really makes a big difference. Gambling is easily accessible elsewhere (same with smoking in most hotels), it's nice to have the choice of peace and quiet. The most remarkable thing about the hotel is the level of customer service. We have travelled around the world and this has to be one of the best, if not the best, customer service orientated hotels. A special thank you to Brittnee for sorting out maps and all her kind attention. Gita and Brianna were also very helpful. In fact, show me a member of staff that wasn't, they are a great bunch of people. Highly recommend this hotel.\n\nReview 33:\nWe stayed in the Platinum for four nights whilst on our travels around the US and I have to say for the price we paid it was one of the best hotels I have stayed in. The rooms were large and the spacious bathroom and kitchen were a welcomed surprise. Hotel is a 5-10 minute walk to the strip. I would recommend this hotel to anyone travelling to Las Vegas.\n\nReview 34:\nI stayed in a king bed suite for 1 week. The rooms were clean, quiet, nice and well equiped for a multiple night stay. The staff was friendly and very helpful. The pool and exercise room were in great condition. I was able to have coffee in my room each morning to a beautiful sunrise over the mountain. The ability to buy groceries and cook small meals is nice when traveling alone so that you do not have to search for a restaurant or coffee shop when you are tired. The ice maker on the refrigerator was an extra bonus. The restuarant and bar in the hotel are there and reasonable when you just felt like having something nice. Good for business travel or family wanting to stay off strip. The strip is just a few blocks away and the monorail is one block away at Ballys.\n\nReview 35:\nI stayed here to attend a conference. My husband accompanied me so that he could enjoy the sights and visit his uncle who lives in town. This is a totally non-smoking, non-gaming hotel - if you can believe there's one that exists in Vegas. It's got a good location, right behind Bally's, just a block from the strip. All the rooms are suites. We stayed in a one bedroom suite with a killer bathroom - separate shower and two-person jacuzzi tub! Both my husband and I could like down in the tub side by side. Flat screen tv's in the living room and bedroom and a full kitchen with dishwasher and full size appliances. The staff were great, friendly and helpful. The only complaint was from our conference organizer who had a hard time with the management who kept changing our conference rooms around. So it's a great place to stay but maybe not to have a conference at.\n\nReview 36:\nWe couldn't have asked for a better stay - April 12-16. Everything was top notch, from the staff's help prior to arrival, upon arrival and while there. Very professional, yet caring staff. All requests were honored quickly. Some we didn't even ask for, like help with a fellow traveler who had an electric cart. The staff was right there to offer assistance when the taxi service didn't show up on time. And Thank You for the air quality, it was such a relief to walk through your doors and not be overcome by the stench of cigarettes. The rooms were amazing, spacious, we all felt like we could live there. Beds were very comfy and the balconies were a bonus with a great view of the city. Next time I would probably request a mountain view. I am not a fan of Vegas but I certainly am of your hotel. Congratulations on a well run establishment, hopefully your staff (and your boss) gets to read this this review. Thanks\n\nReview 37:\nIm a professional Poker player so come over to Vegas every year for the world series. Ive stayed in most of the better known Vegas Hotels but based on reviews here I decided to give The Platinum a try this time around. Its a 7 minute walk to the centre of the strip so very close by, but also just far enough away from the madness. I cannot fault this place, everything is perfect here. Service is the best Ive experienced anywhere in Vegas, rooms are very clean, very big and food is very good and its great to have a full kitchen so that I can do my own thing if I want to. I highly recommend The Platinum - I came alone but its perfect for couples with a big jet tub ;-) Have fun\n\nReview 38:\nMy husband and I stayed here for 3 nights in march and absolutely loved this hotel! The valet staff were very helpful and friendly. The hotel was immaculately maintained with modern, sleek yet comfortable decor and furnishings. Our room was as big as our house!!!! And the gigantic spa bath was so indulgent. The bed was extra comfortable and the kitchen was fully eqipped. The concierge (Guita) was extremely helpful in helping us choose suitable shows, restaurants and activities for our tastes and budget. The 15 min walk to the strip was not a problem - a small price to pay for such great accommodation. No resort fee, non smoking rooms and no slot machines and all of the above definitely make this my top pick. We have not stopped raving about this hotel to our friends and family and would definitely stay here again if we returned to Vegas.\n\nReview 39:\n1. My room was broken into while I was falling asleep the first night. When I called the front desk they told me that was impossible. Security told me the same thing until they saw the beaten in lock. No apology or management response. 2. The second night the pipes moaned and vibrated so loudly that they woke me up all night long. When I mentioned this upon checkout, the response was, \"Oh, yeah, the pipes do that.\" Really? 3. I was offered an upgrade on my next stay, but told to email The Manager to verify, which I did to no response. If security and comfort aren't taken seriously, why would I ever stay there again?\n\nReview 40:\nHi This hotel has a great rooms but they are filthy dirty. The rugs and couch in our room were black from dirt. I don't think they have been cleaned since the hotel opened. The doors, door jams and walls were also dirty. I did not walk barefoot in the room. I would not stay there again\n\nReview 41:\nStayed at the Platinum end of September/early October for 4 nights. The platinum is located a half mile or so from the strip behind the Bally's Casino. We stayed in the Princess suite with a strip view. The room was great and the primary reason we chose the Platinum was because it was a non-smoking and non-gambling hotel. The walk to the strip can feel \"long\" especially on hot days. Eventually, we were able to reduce our heat discomfort by walking half the distance through Ballys and then walk the remaining 200 yards on the sidewalk. The strip view rooms can become very hot due to the sun shining through during the evening hours. Also, we may have had an air condition that did not cool as efficiently. The room service food was good and very reasonably priced. Overall, very good value and great option in Vegas.\n\nReview 42:\nI was on business and stayed at the Platinum Hotel from 02/15 - 04/30. I stayed in the strip view princess suite the entire time. For almost 3 months away from home, this turned out to be the perfect place to stay. The room was spacious, clean, everything you needed to cook was already in the kitchen or you can easily request it, washer and dryer in the room was amazing, the view was great, and the staff were more than excellent. The hospitality that the staff provided, especially Nathan Rex, was above average as they each made me feel right at home. Many friends came to visit and did not want to leave. To this day, I still receive great comments about how great my room and hotel was. I have already receommended this hotel to fellow co-workers and I am certain that they will not be disappointed. The Platinum Hotel will definitely be my destination when staying in Las Vegas!\n\nReview 43:\nWe had a great stay at the Platinum. Great rooms with bathtubs big enough for two and great kitchen. Beautiful view of the strip from our room. Pool was nice with bar and extra cushy lounge chairs. Free valet, no time at all to get your car. Customer service was great, everyone we encountered was friendly and helpful. Although not on the strip it was very easy to get the car and go, you could walk but it was 100+ degrees when we were there so we didn't. A nice change of pace from the hustle and bustle of the casinos and you didn't have to walk 20 minutes to get to your room. Overall, a wonderful experience.\n\nReview 44:\nDon't count on taxi service--be prepared to walk a long distance or wait a long time as this is a smallish hotel off the strip. Even when I called ahead to front desk to get a taxi it took WAY too long. Rooms are very nice. Bar closes early. No action whatsover. This is the place to stay if you really want to get away from the strip commotion. (But people did bring the hookers/strippers in just the same.) No casino, no big parties, small quiet pool area. Restaurant was great for my lunch--healthy big salad. Extra fee for internet service. Bartender was very weird.\n\nReview 45:\nGreat suites, pool area, bar, and staff! We stayed here to celebrate my 40th birthday with some family and close friends. The staff went out of there way to accommodate and the hotel suite was perfect for our get together. We will definitely return!\n\nReview 46:\nBeautiful rooms great view of the Strip, Staff second to none! What else can you say.\n\nReview 47:\nWe are just completing a 4 night stay at the Platinum Hotel. We checked TripAdvisor reviews before making the arrangements. We are a considerably hard to please average income family. With that said, we have not been disappointed with the choice. We found the staff to be helpful and friendly. Instead of blowing you off, they followed through with seeing that things got done right to make the stay special. The rooms were clean and comfortable, easy to move around in given the extra space. They are tastefully decorated, no unusual wear. The bathroom was great. The washer/dryer was a nice perk. We bought some food at the grocery store and ate breakfast in the room, sandwiches and snacks,etc. It was nice to sit down after walking a lot, watch a nice flat screen t.v., rest and eat a snack. Even though the parking was valet only, it actually was kind of nice having them take care of the car. You can't expect everything to be perfect, but the staff went above and beyond to try to be accommodating.\n\nReview 48:\nWe stayed here twice on one trip and used three rooms in total. Each room was excellent (if you can, book the two bedrooms in one option - excellent value for money and you get LOADs more space). The service was excellent, the food was very good, the pool area is nice, the hotel is very quiet.. the list goes on. This was one of my favourite hotels of all times - and I have travelled a lot. For the price, this hotel is high quality at bargain prices.\n\nReview 49:\nWe were looking for a hotel that didn't have a Casino and was non-smoking. I came across this hotel on TripAdvisor after looking online at many of the vast choices in Las Vegas. It ended up being an excellent choice for us. It had everything we needed and was literally a 5 minute walk to where the Bellagio is on the Strip. We booked a Princess Suite, mainly because it had a washing machine/dryer. It was immaculately furnished with a full kitchen (for those who wish to eat in). The suite was extremely spacious and comfortable. The staff were friendly and the hotel provides complimentary parking. The breakfast choices in the morning were excellent. The restaurant is located next to the pool. The pool is partly indoor and partly outdoor which provides a wonderful relief from the hot sun. We thoroughly enjoyed our stay here and highly recommend it to anyone traveling with children. The hotel is close enough to the action, but far enough to provide peace and quiet to relax.\n\nReview 50:\nI have stayed in 5 star properties around the world as my passion in life is to travel. This hotel has something like no other and it's hard to describe....it's like staying in your own personal condominium with your own staff to smile and greet you each day. I leave here, go to the Strip and do the tourist thing - and I CANNOT WAIT to get back to my home away from home at the Platinum. The non-gaming atmosphere is a big part of what makes this hotel great...no noisy machines, just peace and tranquility with some amazing views. My fiance and I got engaged 2 weeks ago and decided to do the cool thing and fly to Vegas..we could have stayed anywhere...we are so glad we chose this place! The huge tub, space of the room (we are staying in the Princess Suite), views and wonderful staff (particularly Matt at the front desk) have made this an experience we will never forget..... Stay here. You won't regret it :)\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31391, "query_start_index": 31393, "query_end_index": 31393, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "72%", "inner_docs_start_indices": [176, 1061, 1651, 1827, 2484, 2947, 3636, 4709, 5308, 5905, 6273, 6910, 7567, 8470, 9112, 9716, 10287, 10988, 11293, 11684, 12537, 13190, 13692, 13920, 14380, 15245, 15996, 16297, 17095, 17370, 18078, 18456, 19217, 19586, 20373, 21255, 22188, 22883, 23745, 24381, 24680, 25514, 26413, 27040, 27623, 27885, 27983, 29001, 29467, 30463]}
{"id": "262569", "pid": "262569", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAccor raves about Sofitel being its top hotel but I must say that the quality of rooms and value for money is very disappointing. Rooms are too too small, almost felt like a claustrophobic. The cleanliness of the rooms was also not the 5star quality I was expecting....Shampoos were missing from the bathroom and overall the room felt like it needed a renovation (although it's claimed to be recently renovated). I'll definitely not be staying there any time soon again!\n\nReview 2:\nRecently stayed here over the Christmas/New year period. I usually stay at the Westin, but was much too expensive, but was very impressed with the Sofitel. The location is good, and close to good restaurants and cafes. The room was wonderful, and the bed was the BEST hotel bed I have ever slept on. Would recommend staying here.\n\nReview 3:\nTHe service is the restaurant is terrible. A coffee takes 30 mins to arrive. Would not recommend. I was not the only one complaining during our visit.\n\nReview 4:\ni stayed at this hotel with my adult and teenage daughter's for one night prior to our cruise and found the staff just wonderful. nothing was too much trouble and check in and out were fast and efficent. the location is great as everything is within walking distance, circular quay, museum, shopping and resturants. we had our dinner at a resturant around the corner called \"chophouse\" the ribs are to die for!!! i have no trouble recommending this hotel and we did get a good deal with our accor card.\n\nReview 5:\nHad a great stay. From reception to restaurant staff were exceptionally friendly. We were a little surprised. We upgraded to Sofitel club as it was special occassion. That was great, included afternoon tea, free drink canapes. Also buffet breakfast.\n\nReview 6:\nWas in Sydney for the New Years and stayed at the Sofitel Wentworth. The rooms are really good and service is very prompt. We were erroneously booked for 2 single beds, however the staff were prompt in swapping the room for a comfy double. The location is very central and close to the Sydney attractions. The concierge were fantastic. Had the breakfast at the restaurant and the spread was amazing. All in all a fab experience\n\nReview 7:\nI stayed one Friday night here - the room and bathroom were incredibly small (only slighhtly larger than one in the Hotel Formule 1 chain, and you expect them to be small for the price). Also the NOISE was awful , from the pub on the ground floor ( I was on the 14th floor but still heard everything until 2am) The reception staff qucikly brought up ear plugs when I complained ?a common event Would NEVER stay there again\n\nReview 8:\nThe Wentworth doesn\u00e2\u20ac\u2122t have the stunning views of the Sydney harbour and so can\u00e2\u20ac\u2122t compete with the other big, grand harbour side hotels \u00e2\u20ac\u201c but what the Wentworth does have is superior service. From the moment we entered the hotel, we were welcomed sincerely and nothing seemed to be too much trouble. The concierge was knowledgeable and organised as bridge climb for us (highly recommended) and a ferry ride to Bondi beach via lunch at Watson\u00e2\u20ac\u2122s Bay. The room was clean and there were plenty of fresh towels.\n\nReview 9:\nMy husband and I stayed at the hotel for our 30th wedding aniversary I it was a disgrace to advertise it as a 5 star hotel when it clearly is not. The room had furniture that was damaged the bed was hard and uncomfortable. We complained that the room smelt like smoke and we were offered to have it sprayed with air freshner as it that will help. The dinner at the restaurant was very poor service was bad no bread rolls for our table but a waiter was going around with a basket full of rolls. My pork dish smelt so bad a could not eat it and the dessert was very ordinary, so I left the restaurant without dinner there was no way I was ordering anything else. So what was going to be a great stay at a 5 star hotel was one of the worst experience at a hotel and I will never go back again.\n\nReview 10:\nwe have stayed in over 25 hotels in sydney over the last 20 years it is something we love doing, we love staying at 5 stares hotels this was not a five stare hotel although they charged like it. First the attitude of some staff members were beyond annoying they were down right rude on two occasion my partner was spoken down to by two different staff members he said it made him feel like a second class citizen . The room package that we chose was not what they had advertised it was below average even though we had up graded our room it was still very small and not very clean no were nere a 5 star room . i would like to tell you more about this hotel but one of the other hotel patron has said it all in his review on the 27 august all i can say now is that we were very very diappointed in your hotel your service and some of your staff.\n\nReview 11:\nterrible terrible hotel. problems began at check-in. the rooms are also not very good. the washrooms are horrible compare to what u expect from a 5 star hotel. no emphasis on cleanliness. room not serviced a couple of days during a weeks stay. look below the balcony, its filthy. room service also terrible. they just forget if u order something. have to call up again and again and after that also have to give up sometimes. not at all a 5 or even 4 star property. just fooling us. i will never stay at an accor hotel again.\n\nReview 12:\nStayed one night here on the sensations package,along with a lot of other people.We stayed in a superior room,which overlooked the courtyard.The room was clean and comfortable,and the bed was like sleeping on a cloud.The bathroom was on the small side though. Our package included afternoon tea,a good selection of sandwiches and cakes,with great coffee.Pre dinner drinks with a buffet of really good hoers doerves.Two course dinner and bottle of wine,and buffet breakfast.All the meals were really good,with lovely service from the staff. At no time were we made to feel like 2nd class because of the package as one previous reviewer said,the staff were proffessional,and polite,and went out of their way to help. I would stay here again,and would recommend this hotel to others.Maybe upgrade to club room next time.\n\nReview 13:\nDon't believe the hype or all the 'Accor hotel' staff writing reviews on here! This is NOT a 5 star hotel. The rooms are very small, the bathrooms are tiny, the in-room tv is an antique LCD (not widescreen) from 1998, the internet is very expensive (and they don't even offer free wi-fi in the lobby to just check your e-mail! ), many of the rooms have a view of other rooms as the hotel is a half circle design (so unless you want to have an audience when you get dressed you'll have to have the curtains closed) and the staff are friendly until you have a problem that needs sorting, then you notice how full of themselves they are and not really interested in helping you at all, because how could these rooms be anything but perfect! On this visit the room wasn't very clean as my socks were covered in hair after walking around the room with my shoes off after check-in. So unless you can get an amazing cheap deal it is probably not worth staying here. There are much better hotels in this area.\n\nReview 14:\nLovely older style hotel that has been nicely revamped for the 21Century. We did have a few issues over the bill, but this was dealt with sympathetically and ultimately all worked out well. Good value for money in the centre of Sydney\n\nReview 15:\nfirstly the parking $45 overnight way too expensive.Secondly when asked if we could leave the car till the afternoon we were told we could but it would cost $9 per half hour after the 24 hrs was up,we have always been able to do this at most other hotels at no charge.Thirdly the receptionist was not very freindly on check in,not a good start.The room was very small,one of the smallest rooms I have stayed in especially for a 5 star hotel,the bathroom also was minute,we are not big people and my husband had to walk in sideways.Unfortunately our room was near the lift and all night long people were getting out and laughing and talking loudly with no thoughts to any one who may have been sleeping,it was without doubt the worst nights sleep we have ever had in a hotel; and I would say stay in the 3 star Ibis it is actually much better value.We had gone for a relaxing break and when we got home we were exhausted.The following week we styayed at the Sofital in Broadbeach Qld and couldn,t have had a more different experience it was fabulous.\n\nReview 16:\nI am so pleased with the hotel and service that was given the hotel was great the staff was so helpful as I have used my walker to get the whole was vey helpfull I recommend this hotel to my relatives and friends the service was outstanding\n\nReview 17:\nUnfortunately we had a very bad stay over the new year. We paid for a city view room but were given a room looking at a wall. When asked to be changed we were then sent to a smaller room next to the lift. Both times when we complained to the front desk, they couldn\u00e2\u20ac\u2122t be bothered to apologise. We ended up taking the review with no view. We paid what we think is a very extravagant amount because we wanted to be in Sydney over the New Year, there were probably other hotels where we could have stayed for the same price and had better service. The rooms were ok size but the bathrooms were tiny. The location was however good, which is what I guess you pay for. Next time i think i would look into somewhere in Darling Harbour. I would think twice before boking the hotel.\n\nReview 18:\nOccasionally it's great to stay in your own City. We had a wonderful couple of days exploring the CBD and all it has to offer. We found some fabulous restaurants off the beaten track and the food, service and atmosphere was excellent. I am thinking we will do this on an annual basis!\n\nReview 19:\nMy 7 year old son and I stayed at this marvelous hotel. Upon our arrival, my son was immediately given special attention by the staff. They ( hotel staff) were very polite and gracious in attending to our needs. The room we were in was very spacious, well maintained, and orderly. While having dinner in their restaurant, the staff gave attentive detail to my son and treated him regally. The breakfast menu is also great with many selections to chose from be it: Cold or hot breakfast. I would definitely stay at this hotel again.\n\nReview 20:\nThe Wentworth never fails and you can rest assured that any issue you have will always be sorted by the fantastic staff. I have stayed at the hotel on many occasions both for pleasure and business and never had a problem that couldnt be sorted out. My partner and I stayed there over the weekend just gone and the one thing that was a bit different from previous stays was the room - 1053. It seemed to be in the front corner of the hotel and an odd shape, it also lacked the decor of other rooms I have stayed in, no book case setup that is normally around the window. The bed is super comfortable but we had a spilt level arrangment going on. I was about 20cm higher than my partner. Great nights sleep and the staff were going to look into the issue. It is a great location, really clean and good bar ( bar downstairs out the back is also great if you are looking more for a pub...cheaper also)\n\nReview 21:\nWe enjoyed our brief stay at the wentworth! We liked the room layout and service! People were very nice and showed a little personality when probed.... Hahaha We would stay there again as it was very convenient spot, close to shops and train stations!\n\nReview 22:\nCheck in took about 3 mins, courteous and efficient, no lingering, all smiles and polite. Room was well presented, and a bottle of fizzy for our anniversary. Car parking is by valet, which seems well organised. Breakfast was good. We enjoyed our stay.\n\nReview 23:\nThe Sofitel Wentworth is a well regarded Sydney hotel in the heart of the city. The foyer is attractive and spacious and the staff are welcoming and friendly. The only major drawback were the relatively small rooms for a 5 star hotel that were not in good repair - stained chairs and blinds that were broken. An upmarket hotel that needs to maintain the upkeep of its rooms.\n\nReview 24:\nGreat Location,very comfortable room and bathroom,friendly service,good breakfast buffet style and room service.Plush lobby and nice bar on ground floor.Stayed here on many occasions and never had reason to complain!\n\nReview 25:\nI stayed at Sofitel for two days. The poor service started at the valet parking where we had to wait for 15 minutes before somebody took care of us. Almost missed my morning business session waiting for a table at breakfast time. The elevators were desesperately slow. The bathroom was dirty with several hairs around. We were rushed to leave the bar at 10:45 PM. Very poor quality. I wouldn't recommend this hotel again.\n\nReview 26:\nI stayed at the hotel and the air con wasnt working, i complaint 5 times and everytime a guy rocks up and says it is working and will ne fine. Finally after 6th time i had 2 to go to the reception and ask for manager. Who was also least intrested, but some how deciedd to change my room. Still it wasnt working in the other room too, so i was very pissed off. Finally i checked into the 3rd room and caught up on some lost sleep esp, after a cancelled flight. So would not recomment people to stay, if they do make sure the a/c works and if not straight away request for a room change. To some it all they didnt even offer any free upgrade or complmentary meals for the inconvience caused.\n\nReview 27:\nThe wentworth holds good memories for us and whilst the facilities and staff were very good we need to highlight the following: 1.On our 1st morning we were woken at 6am by a an unsolicited wake up call! which interrupted a much needed rest! 2.Newspaper not delivered as ordered. 3.Housekeeping did not satisfactory remake Bed which simply had the cover pulled over. These are not monumental problems but nonetheless,disappointing.\n\nReview 28:\nWe took this one as a mystery pick and were sorry we did. First the good parts: it's definitely a luxury hotel with a beautiful lobby in an excellent location. Two major problems: the room we were given would be perfect for a single traveler on business but it didn't work for the two of us travelling on holiday. For example - (1) there were absolutely no drawers to put our clothes in; (2) you could not open the bathroom door if the other person was opening the closet. (3) there was no space in the bathroom for toiletries. The room overlooked a construction site that operated from 7 to 7 every day. We are early risers and this was guaranteed by the adjacent noise. Returning to the room for a late afternoon nap was just not possible. Altogether not a great deal even though the rate was low.\n\nReview 29:\nLike many other guest reviews, my husband and I were very disappointed in this supposed 5 star hotel!! As the title suggests our sleep quality was severly interrupted by vaccum cleaners at jack hammers in the adjacent rooms at ungodly hours of the morning when we were hoping for a sleep in. After airing my complaints I almost had to beg for compensation which came in the form of a lousy bottle of cheap sparkling wine! To top things off they booked the wrong company to transfer us back to the airport which meant we were almost late for our flight..... they did pay for a taxi but again this was my request was not freely offered! Not happy..... for the price I rate this as appauling!! I dont mind paying for good service and a great sleep.... this hotel provides none of this!\n\nReview 30:\nOverall I've found that Sofitels in australia just aren't 5 star. The Sydney Wentworth truly lives up to this. On the upside they are relatively cheap, but I would only stay again if I was booked on the club floor with the club lounge access. The restaurant at breakfast time was reminiscent of Fawlty Towers (except it was not funny), reception staff uninformed and rude, and the rooms small & ordinary. In all, just not a 5 star hotel. Overseas I'll continue to stay at a Sofitel, but in oz next time I'll play it safe at the Westin\n\nReview 31:\nRoom was nice and clean, bed was very very soft, I felt like i was sinking in the middle of it. I thought the room was fairly average considering the price and 5 star rating. I expected more but then again it wasn't bad just nothing flashy. Parking at an extra $47.50 a night was a bit steep considering what you pay for the room. Location is very good as its on the quieter side of the city CBD,but still close to the shops,the rocks, circular quay and the opera house. Breakfest buffet was excellent. Overall its a nice clean hotel in a good location but a bit pricey for what you get for your money and thats extra spending money when you really dont spend that much time in your room.\n\nReview 32:\nThe stay at the hotel was very good. It was only an overnight but the food was excellent and the service very good.\n\nReview 33:\nWe couldnt have asked for more after our recent stay with Sofitel Wentworth. Such a beautiful hotel, all staff were always more than happy to help with our enquiries. Will definatly be returing to this hotel.\n\nReview 34:\nAlthough we booked a club room which was lovely and included afternoon tea, evening drinks and breakfast we were disapppointed that we had to go downstairs to pick up a paper (as it was not delivered to our room even though we had filled out this preference) and there was no one at check out on the club floor and we were told to go downstairs and check out in the lobby which was extremely busy.\n\nReview 35:\nVery disappointing, tried Sofitel for first time in Sydney, it will be back to the Swissotel for me...when checking in don't answer the phone twice in the middle of the process....just rude. If exercise is important to you forget this place: 5 Star hotel where the gym closes at noon on a Sat! and when the bath was emptied the flood was so bad the water went into the room. Disinterested front desk, and much better value hotels in Sydney, give it a miss.\n\nReview 36:\nClean and quiet room, close to all amenties in CBD area. Would highly recommend.\n\nReview 37:\nTo review this hotel is simple, I cannot recommend this as a good to excellcent hotel as we had problems from the start type of room booked to what we received ,lounge service and billing and quality of food in lounge.Then to finish after leaving a letter for the GM after 4days no reply.Would not waste my time to stay here again.\n\nReview 38:\npoor service and tghe room was too noisy then i requested room move the guy at reception told me to pack my stuff they will move for me but when i got back the hotel my stuff was still there and the staff knew nothing\n\nReview 39:\nThe service and Restaurant were exceptional, a calming oasis in an otherwise hectic city. rooms were clean and well stocked, the bathroom could be a little larger however it was well fitted with quality fittings and fixtures, a great 5 Star Hotel in the heart of the business and Historical district of Sydney.\n\nReview 40:\nStayed at the Sofitel Wentworth in a superior room on the 16th floor (out of 17). Used accor advantage plus and got the room for $281. Quite expensive for what close to $300 for the room. However if you can get it cheaper then obviously the value is better. The lounge on the ground floor serves nice food, again using advantage plus card get 50% discount off food. Hotel was a short walk from Martin Place Railway station, that made it a convenient location to stay.\n\nReview 41:\nI found one of my luggages damaged when I received them in room. I reported to the staff at once, however, nobody gave me any reply regarding this. After several days, a staff replied me impolitely that they would not repair or compensate my damaged luggage because no evidence would be shown that it was damaged by them. When I carried my luggages and entered the hotel, all of my luggages were found no damage. Most of the staff's services were bad. Room was dirty. When I opened the small balcony, many cigarette-ends were found. Very disgusting. Very unhappy experience to stay at the Wentworth Sofitel Hotel!! !\n\nReview 42:\nThis is a lovely hotel with attentive, friendly, polite and helpful staff. The location of the hotel is excellent and wihtin easy walking distance of Circular Quay, the Botanic Gardens and CBD shopping. My room was quite compact and was impacted somewhat by the construction noise opposite. All other elements, however, were very good, including an extremely comfortable bed, huge new towels and good airconditioning. The main problem for this hotel in competing with the big players in town (Shang, Four Seasons, Park Hyatt) is the absence of on-site recreation facilities, especially during the weekend when the off-site gym closes after 12 noon. If a large room and recreation facilities aren't a high priority then this is a good option within the CBD but find a good deal and don't pay rack rates. All round better value can be found elsewhere.\n\nReview 43:\nHaving booked a Superior Twin room, my first surprise was that we'd been 'downgraded' to a standard room. This was bad enough, but after returning home and contacting Sofitel, my email was completely ignored. I then had my booking agent take up the issue and they reported great difficulty in getting even a response from the hotel. Finally, the Sofitel suggested it was down to 'human error'. No apology. My agent managed to get them to begrudgingly refund the difference between what I'd paid for and what I received. As far as customer service goes, the Sofitel Wentworth considers it an extravagence. I have stayed at the hotel many times, but this was the final time. The hotel is good, but their indifference to customer complaints is typically arrogant of the French.\n\nReview 44:\nAs other reviewers have indicated, unless you are willing to pay for a Club room, this hotel is not 5*. This is compounded by the lack of a pool and an 'indpendent' in-house gym (which closes at 12pm on Sat and Sun!). Also beware that there is currently a very large demolition project underway directly opposite the standard room windows - nothing like window panes shaking all day to take the already dulled gloss completely off the experience. Breakfast was underwhelming, and not just because it was $40. Normally stay at Sheraton-on-the-Park, but was full at the rate I normally book. Will definitely go for the next rate up at Sheraton next time (which will work out cheaper than a Club room at the Wentworth anyway! ).\n\nReview 45:\nClose to the harbour and shopping. Breakfast - food and service was great. Beds very comfortable. Rooms very quiet. Staff very freindly. Thank you.\n\nReview 46:\nReally enjoyed stay at Sofitel. Excellent location for city shopping,circular quay and Rocks area. Short stroll to city rail stations. Room was good size and bed was huge and VERY comfortable.All staff very pleasant and accommodating.\n\nReview 47:\nThis hotel is not on a par with other 5 star hotels in Sydney and is very cheeky to charge the same rate as they do. Rooms are miniscule - absolutely tiny. The bathroom is smaller and more poorly equipped than you would find in many motels, and this is in a room that was supposedly upgraded for us to \"superior\"! In particular, the bath was shallow and barely 1.2m long, too short and shallow for any adult to lie down in, and the shower had appallingly poor water pressure. We were so disappointed that we tried to leave and book the Westin or the Observatory where we knew the rooms and bathrooms actually are 5 star, but they were full. A very disappointing experience. If you like a decent sized room and a relaxing bath, do not stay here. The food was good though, that's the only positive I could find.\n\nReview 48:\nStayed here in Feb 2011 as part of a 300 person conference. The hotel itself was great, although the gym is ordinary. The massive drawback of the hotel was the staffs inability to service a conference group and other subsequent guests, service was snail pace slow, some requests took over 48 hours to rectify\n\nReview 49:\nCheck in/out was quick and easy. Staff were friendly and helpful. Great room , soft bed. Just what you would expect from a 5 star hotel. Location was great just a short walk from railway station . just felt right at home.\n\nReview 50:\nGreat stay but disappointed in the main restaurant. Given its standing as a 5 star hotel I thought the food quality was ordinary. Prawns were tough and chewy and the steak main course came with just steak and 3 croquettes...not even a bit of parsley as decoration! Plate looked very bland and unappealling and the steak had no flavour. On the upside, I had Coq au Vin as a main and it was divine. Location is fantastic and we have stayed here before on 2 occassions and plan to stay again...but will probably avoid the main restaurant.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25099, "query_start_index": 25101, "query_end_index": 25101, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 658, 999, 1161, 1675, 1936, 2375, 2809, 3334, 4136, 4993, 5531, 6361, 7375, 7622, 8684, 8937, 9725, 10022, 10566, 11476, 11740, 12004, 12391, 12620, 13054, 13756, 14200, 15012, 15807, 16354, 17055, 17183, 17404, 17814, 18283, 18376, 18720, 18950, 19273, 19753, 20382, 21244, 22031, 22769, 22929, 23176, 23998, 24319, 24553]}
{"id": "2515596", "pid": "2515596", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe enjoyed our stay at The Grandview. We are owners and recently upgraded to a 2-bdrm in their new building. Staff was very courteous and professional. I loved being far enough away from the strip to escape the noise and smoke, but close enough when I was up for it. Location is convenient to many of the comforts of home; grocery store, gas station, fast food, etc. Room was clean. Luckily, we didn't have any neighbors until the day before we left. I only look forward to more improvements and expansions at The Grandview. Can't wait to visit Viva Las Vegas again! !\n\nReview 2:\nWe are not timeshare owners but were able to book this accomodation as we are retired military members. I would consider this a 5 star accomodation. The pools in Vegas are only outdoor pools, so if you go in Dec, you will not be swimming outside. You definitely need to rent a car, although there is a shuttle service for $8 one way and a cab will cost you $25 to the center of the strip. It is located right beside the South Point Casino, which is a very nice casino. The staff were absolutely delightful and at your beckon call. I will stay here again!\n\nReview 3:\nwent to view this property under the promise of receiving a great deal on show tickets. The \"high pressure sales\" were crazy and so were the the insults and the decreasing level of professionalism of the salesmen as the day dragged on was astonishjng\u2026 long story short, we never did get our show tickets but they did manage to scam us into losing a whole day of our vacation! I won't be back!\n\nReview 4:\nWe stayed at the Grandview for nearly four weeks, over christmas and New Year,It was a super apartment. full modern kitchen, really comfy king bed, jacuzi bath in dressing area. really spacious lounge, Two flat screen TVs one in bedroom one in lounge.Staff very friendly and helpfull. great pool area and hot tub. The southpoint Casino is just next door, so really close to restraunts buffett, bars, cinema etc. About 6 miles from strip so nice and peacfull ,but you will need a car to get around.definately go back.\n\nReview 5:\nThis is one of the best managed timeshares I've been to. Some of the timeshare trades I've done with RCI over the years has made me regret I ever got involved with timeshares. But this property always restores my faith in the system. It's hard to maintain properties that are family-friendly. They usually get pretty beat up. But this place is swarming with friendly staff working to keep the place neat and tidy. Even the original rooms are beautifully maintained and current. Yes, it's a few miles south of the strip. But I don't need to be in the center of noise and congestion.\n\nReview 6:\nWe are owners of another resort. We stayed at the Grandview as there were no rooms available at ours. I was appalled that there was such difficulty finding parking. I have a disabled mother who was with me. There were far too few handicapped spaces and virtually NO spaces of any kind if we got back after 10 PM. I would have to let her out and make her stand there by the door until I parked wqay in the back and came back to help her to our room. What is worse is that they are expanding. This means an even bigger parking problem This needs to be fixed!\n\nReview 7:\n4 hours for timeshare...only to be told I was a horrible mother when I refused to buy from these sketchy people! They only sell by weeks instead of points. Cost is 40k, their is WAY too much people traffic in and out of this building and they have constant timeshare meetings so it's like farming cattle 24/7 in the building! Noisy, freezing, WAY too much air freshner, toilets do not flush, pushy sales people! They try to sell you the Vegas time share, but want you to stay else where due to a HUGE waiting list to actually stay in Vegas! They only show you ONE room and refuse to show you anyother room even when you tell them that, the only way you'll buy is if you can see a different room, one that's not the demo room! We were told there were no restraunts on site. No spas, none near by. This place was in the middle of NOWHERE!!! Your in Vegas, stay on the strip!! !\n\nReview 8:\n1st time here. Had a 1 bedroom very spacious & clean. Bed was comfortable & kitchen had all amenities. Free Maid service midweek. Clean Pools & hottubs, adequate workout rooms; was quiet in midSept. Has small coffee/sandwich/gift shop on site. Owners lounge had several free computers w/internet & printer, but usage is timed. This is a timeshare property, so get ready for a tour-compensated with tickets for dinner or shows. We had a car so we drove to the outlying areas & visited other casinos off the Strip. Pretty easy to navigate around LV. Hotel is South of Strip-5-7 minutes from Luxor. Grandview has a shuttle to strip $8. Need a car to enjoy area; No car-can be very relaxing. South Point casino next door. Nice buffet.\n\nReview 9:\nOur arrival at the Grandview was nothing short of Grand! they welcome you and set you up in an awsome suite with 5 star everything. They ask you to join them for breakfast the next day on them and just to give them a review of the hotel. In return you get 2 tickets to a show in Vegas or $100 in gifts. NOT WOTH IT!!!!!!!!!!!!!!!!!!!!!!!!! The 90 min survey turned into 4 hours of sales. They wasted half my day on stupid time share. Aside from that the place was great. Request the Daisy building because it is close to the parkade.\n\nReview 10:\nHey Folks, Just got in from Vegas yesterday. We had a blast. We spent 4days & 3 nights (Fri-Mon). We stayed at the Grandview Resort. The accomodations were ok, nothing too spectacular for a timeshare. Everytime the water was turned on for a shower or bath either from the room next to or above us the sound of the running water was extremely loud, as if the water was running in our room. The room also had an odor about it. We asked for a air freshener or something to make the room smell clean. no one ever accomodated us. The Grandview can't compare to Fairfields Grand Desert. The RCI salesperson was much too pushy. To be nice I could say he was on the passionate side when it came to RCI timeshares. But his passion turned into just plain rude and inconsiderate. The new South Point Casino is adjacent to the Grandview. The South Point was very well equipped for everyone. It has accomodations for the kids. A movie theatre, bowling alley, and gameroom. I say if you've got kids just stay at the South Point Casino rather than at the Grandview.\n\nReview 11:\nWent there as part of a family trip -- not my choice and not my taste. A bleak and desolate place once you leave your rooms. While the apartment itself is clean, nicely equipped and spacious, almost everything else is awful. There is permanent construction noise (starting incredibly early -- around 7:30/8) -- there are currently 2 buildings in the complex and they are planning 10, so be prepared for ongoing work. The walls are paper thin and the sound of water running in the surrounding apartments is so loud that you can't hear anything else. The location is incredibly isolated from the Strip and, while we had a car, the drive to the Strip takes awhile and there is literally nothing around in walking distance except for the Southpoint Casino, which pales after a while. The common spaces are jammed full of timeshare tours, at all hours of the day and into the night. The \"internet room\" has only 3 computers and children using them constantly. The pool looks nice but it's much too cold to use it at this time of year.\n\nReview 12:\nBottom line,we booked a week at this resort.And during the entire time there are door codes were in opperable on a daily basis.We planned day trips to Grand Canyon and AZ.and when we arrived the next mornings,are suites and resort were unable to enter.We even spoke to the resort Mgr Ms.Valerio who stated that she would contact us and address the situation ..To date our calls and e mails were un returned.Too,there is no true wireless connection there,you have to use the public lobby to do so,but while there you can here the staff be little thier customers...a great experience!\n\nReview 13:\nThis place is so awesome to stay out with your family! Great staff! Great Service! Great Directions to getting around Vegas...Best thing is it's not to far from the strip but by the mountains!\n\nReview 14:\nWe have a time share at Grandview and i used an extra vacation for a business/pleasure trip. The rooms are great, pools are grand and it is placed right next to the Southpoint casino. Everything about the room was great, clean, well maintained. i did have a problem with the flat screen TV. Evidently some transponder was going out and maintenance eventually replaced the whole TV. handled but a little slow. The biggest point about the Grandview is it is several miles from everything else. you have to drive a car because the shuttle that once operated is no more. in a way that is good because you almost never have any problems with loud music like you get at several strip resorts, and it is plain nice to have a place to decompress at times when Vegas gets too much. However it is well away from everything so plan to do some driving to get around.\n\nReview 15:\nWe stayed with 3 couples here; it was great to stay off the strip in a quiet place away from the noise and lights. After a full day around the strip it was great to relax in the hot tub and enjoy the quiet. There were no smoky casinos or bars on site that we had to navigate through to get to our rooms. Although when we wanted to go to a casino off the strip, the SouthPoint resort is right next door. Having a kitchenette was great too; we enjoyed relaxing breakfasts before heading out for the day. It helped keep costs down. We will definitely stay here again.\n\nReview 16:\nThis was our 5th consecutive year at Grandview and our experience there has become worse in the last two years. The quality of clientele at the resort is on the decline and at this rate, the place will feel more like public housing than a resort. Extremely noisy guests, inoperable elevators, unheated pools and filthy poolside toilets were just the beginning. Security never addressed our raucous neighbors who forced us and our seven year-old to move to a different room at 1:00 A.M. The A/C did not work in the new room but maintenance person Milton responded promptly to temporarily fixed it until morning. The next day, maintenance was at our door first thing to fix the problem. Although this was the only positive interaction we had with staff, it is not enough to bring us back for a 6th visit.\n\nReview 17:\nThey have low rates to lure you into buying their time share junk. The condo was new and nicely furnished with IKEA type furniture but it is not worth the hassle.\n\nReview 18:\nI stayed at Grandview on a recent girls trip to Las Vegas with co-workers. It was a great experience! We had 2 suites next to each other which was very convenient. I was impressed with the size and amenities in the suites as well as the cleanliness. The pool next to our tower was closed for a couple days due to the weather, but when it was open it had a very relaxing atmosphere. The grills and seating outside were cool, although we didn't have time to utilize them. The coffee/snack shop was located next to our tower which I thought was awesome, considering I needed that coffee to get me going after a couple long nights =) Overall the quality of the rooms was great, at a bargain price that you won't find anywhere else in Las Vegas.\n\nReview 19:\nWe really enjoyed our stay at Grandview. I was very hesitant due to some of the negative reviews I read. Our unit was wonderful, the staff very friendly and helpful. We were only asked to attend a timeshare presentation during check-in and received a voice message one other day and that was it. Our unit was quiet. You can hear running water from the other units just as you would living in an apartment. Only major problem we had was on the last day trying to park. You do need a car to sightsee and go to the Strip. Southpoint Casino was next door which had decent food. They have other activities (bowling, theatre, etc) but we did not use. We would definitely stay at Grandview again.\n\nReview 20:\nin the middle of nowhere, wher you would not want to have yor home. Looks like a low class Apartment building. Thet also try to get you for their timeshare which is worthless.\n\nReview 21:\nWe walked into the lobby to request a cab and were told to go to the casino next door! We reserved shuttle space to go shopping and discovered that it was going to the carbuncle on the backside of humanity -WalMart! We refused and walked to a nearby independent that could use the business We bought a timeshare here2 years ago. This trip we were told that we HAD to convert to point's for an additional cost RIP OFF!!!!! Then they charged us for breakfast consisting of donuts and a beverage. We were given coupons for gambling and food. The gambling coupons? Well-somehow we \"lost \" $50 that somebody used despite being password protected and requiring our member card The VIP desk was helpful when trying to sell something but not when we needed them We love the city but may not return to this location They rooms, however,were clean and comfortable with all the amenities we needed On returning home I intend to share my thoughts with corporate.\n\nReview 22:\nWe stayed at Grandview in May. We are owners at Wyndham - had points banked at RCI. We thought the resort was beautiful and clean. I think we stayed in the Jasmine building. You need a car, but this time we did some site seeing which was nice for a change. Parking on the stripe is free, so no problem when we wanted to go to the strip. We went to South Pointe to eat and found it very nice--even saw a movie one afternoon. We did go to the Time Share event and they are a little pushie but you got to expect that. Our room was great --I would go back again it was nice being away from the strip. Must go to Ellis Island --Steak, Baked Pot, Salad and Beer for $6.99. Went to see the LOVE Beatle show --excellent. Also, Carrott Top --excellent. Can't wait to go again. We still have points left at RCI and we are going to stay at Grandview.\n\nReview 23:\nMy wife and I got talked into a sales presentation on our last afternoon in Vegas for our Wedding Annversary with the promise it wouldn't take longer then 2 hours and we get free gifts. So we bit and went on the sales tour. Long story short tour took 4 hours, rep wouldn't take NO. They have you 20 min south of town so you can't walk back. Every one there probably 30 couples were pissed off. Got our free package of vouchers too late to use the show or exhibit tickets that night. Went to the Stratosphere and buffet. The gambling $ were a joke - limited machines jackpot payout only. What a way to screw up your last night in Vegas Price started at 33,000 and last offer was 3x the days for 11000. Interest rate was 17.9% which almost doubled the total cost. Do the math before you buy\n\nReview 24:\nMy dad and I had a two bedroom condo for the Thanksgiving Holiday. It was extremely spacious and was stocked with more than we needed. We had a wonderful, fabulous time. This place is beautiful, extremely clean and housekeeping is just great. The staff is willing to do whatever they can to make the stay enjoyable. We will be going back for Christmas 2008. If they had a restaurant onsite it would be even better. However, it is right next door to South Point Casino and they have plenty of restarants available. Would recommend Grandview any day of the week.\n\nReview 25:\nOur stay at this resort was wonderful. The staff was not pushy at all and were extremely accommodating. They only bugged us 2x about listening to there sales pitch after that we were left alone. They helped us with excursions and the shuttle to go further down on the strip was so convenient and can be used all day for only $8 bucks per person. Our room was perfect - so clean and everything was in working order. We stayed in the Daisy building. It was the perfect getaway. It was nice to come back from the craziness of the strip to a nice clean quiet hotel. Having South Point right next door was perfect too.. when we wanted more food or something else to do it was right there for us to hang out at.\n\nReview 26:\nHad a great time in Vegas, and the Grandview was a wonderful place to stay. Right next door to the South Point Casino, and really near lots of good shopping. If you are wanting to stay right on the strip, though, this place is not for you. We rented a car, so being away from all the \"action\" was not really an issue for us. We were in the Lily building, and the only problem we encountered was that one of the elevators was out of commission for one full day of our stay. That said, however, I have no complaints. The place was impeccably clean, the beds were quite comfortable, and the property was very well maintained. I would not hesitate to stay here again, or to recommend this place to a friend.\n\nReview 27:\nI truly enjoy staying at the Grandview when I go to Vegas. It's a little removed from the strip but right next door to SouthPoit and down the street from the M resort which are great pluses. The resort is truly great and they are always improving. Waterfall heated pools and jacuzzi bathtubs are true bonuses. Just need to come down on the price on the shuttle to the strip and airport.\n\nReview 28:\nWe just spent a week at Grandview and had a wonderful time. We had two rooms and our group had 5 adults and 3 children under 14 yrs. This was not our first trip to Vegas and didn't need to stay near the main strip area (been there, done that). This place is close to grocery stores, outlet malls, and easy freeway access. Easy walk to South Point Casino next door. Grownups went to play in casino and kids played in bowling alley and arcade. Good breakfast and lunch buffett. Parking area was busy, but no worse than other time shares we have visited of this size. Recommend you have a car if staying here. Great place to stay if you are planning on doing more than just visiting strip area.\n\nReview 29:\nThe Grandview Timeshare facility has great to superior rooms and nice facilities but it is a timeshare and even owners of other timeshares are subject to a 90 minute sales pitch. Our fault; we did not read the fine print! But, we were also \"mislead\" by the front desk agent. We were given the opportunity to purchase show tickets for $50 - cash only - but to get our tickets (called \"free gifts\") had to take a tour and listen to a hard-sell pitch. The location of the Grandview is very good - off the Strip - but adjacent to a really good local casino, South Point. We will go again, but will avoid taking any of the \"free\" gifts!\n\nReview 30:\nWe knew going down this would be a time share and we'd get at least a quick push from the staff on how great it was to be an owner. We did have that happen, but it was over after only a few seconds when we said we were not interested. The room was great for us. The price was outstanding. It was about a 10 minute drive to the shows on the strip, but we didn't mind that at all. Ton's of space. We didn't run into any sound problems with other rooms. Two minor complaints. The leaf blower guy at 7 am.....really are they serious. The pool was so cold. Perhaps when the temp outside it 100+, the cold pool is great, but we were there when the temp was in the 70's and the pool was too cold. Recommend the breakfast at the casino next door. Internet came at a cost.\n\nReview 31:\nWe checked in with another couple in the 2 bedroom suite. Neither one of the jacuzzi's were clean, called housekeeping twice. They could not get them to stop blowing black things out of the jets. The stove in one of the rooms did not work. toilet ran constant, a piece of plastic came flying out of the garbage disposal when it was turned on. They finally moved us to another room, after our frineds left and went some where else. And the jucuzzi did the same thing. The stove would not work, the a/c would not turn on, and the toilet ran in it too. Let's just say for the money we spent we should have not had to go through this. I will NOT recommend this place to any one!!!!! !\n\nReview 32:\nA great placet to stay - almost new so in very good shape - very nice pool area. The South Point Casino across the street offers some great values on meals, cheaper than cooking; and the casino has very loose slots. The trolly to the strip works OK, as the hotel is about 3 miles south of the airport, a long way from the stip. The only negative with the Grandview is that the rooms are not well soundproofed - we had quiet neighbours so it was OK, but this could be a big negative.\n\nReview 33:\nThe grandview is great but the beds are extremely uncomfortable. They need to update the matress is all of the rooms. The other amenities are great. Overall very good stay. Friendly staff, extremely clean rooms and spacious. Affordable prices.\n\nReview 34:\nI love this place. We have now been here twice now and will be back. The first time was a two bedroom unit and we came with friends, and stayed a week in May 2011. we rented a car and explored out of Las Vegas during the day time and at night hit the strip or South Point. The rooms were large and clean. we were told up front that the cleaning was done once mid week so there were no suprises. We could have had them come in daily for a small fee, but didn't need it. I don't mind throwing the cover on the bed... The second time was oct 2nd to 9th and it was just the two of us... and still couldn't fit everything into a week... we stayed in a one bedroom and the other side was occupied and were quiet. we could here them a little through the common entry but not anywhere near the noise level at the Luxor (oct 2010) we just loved out stay thanks Grandview\n\nReview 35:\nFab apartment with superb facilities - we went with family and had a double apartment - both huge with fully equipped kitchen, lovely bedroom, big lounge and everything you could want for relaxing stay... Only slight minus was the pool...could have been better! Otherwise lovely resort and stay - would love to go back someday...\n\nReview 36:\nNicely equipped units, good location not too far from the strip. Would love to go back. We had no problem avoiding the timeshare arm twisting and that was much appreciated.\n\nReview 37:\nI LOVE this hotel! I will stay here and only here every time we visit Las Vegas! Very clean, very quiet, very roomy and the beds are huge and oh so comfortable. We have stayed at this hotel 3 times since October, 2009 If you are tired of small hotel rooms or having to walk through noisy, crowded casinos to get to your room, this is the place to stay. The \"Southpoint Casino\" is just across the parking lot and there is everything at the South point! The Silverado Steak house is the BEST!!! 5 stars. We can't wait to return.\n\nReview 38:\nThis is a great place to stay if heading to Vegas. Really great prices, large clean rooms, lots nearby. The only complaint I have about this resort is the service and people working there! No one was friendly, even when checking in. I didn't get one smile or hello from anyone there! The housekeeping and janitors seemed to use the elevators more than the guests, so it slowed us down alot...Another problem I had is when checking in, I signed for the set rate for the rental for the week...THEY made a mistake in charging me, then charged my credit card for additional charges without even advising me. I am still trying to get it sorted out...even after trying to get it sorted out before leaving the resort!! So check your credit card statements BEFORE you leave the resort!! !\n\nReview 39:\nWe are owners here, visited 9/2007. Our car was stolen the first night. Reported to security, they said this was the first incident, it's never happened before. Our 3 year old daughter was with us and her car seat was in the stolen vehicle. We asked front desk about a car rental or taxi, so we can go purchase a new car seat, they sent us across the street to South Point Hotel & Casino. They did nothing for us! We went back first week of 10/2007, our car was brokern into the first night. Again, reported the incident, but did a little more investigating this time. We found, there have been many incidents happening here. I was very angry, spoke with property manager. I was told he would take to corporate office and someone would contact me. I asked Grandview to pay for my damages. I still have not heard anything from them. Do not recommend! They are still trying to sell timeshares, but they do not disclose the security problems. People need to be aware of the security problems going on at this place. Please contact me if I can be of any help csrfletes@yahoo.com.\n\nReview 40:\nThe apartments are OK, not too old, and eveything seems well maintained. The staff are nice and there's shuttle services to lots of places, and there's lots of restaurants next door at the Southpoint casino. The movie theatres at Southpoint provide half price tickets for the first matinee session each day - which is great. The slightly odd part is that the walls between apartments are extremely thin. When I'm in bed I can hear the occupants of the next apartment snoring. At first I found this to be a little off putting and rather intrusive, but I've been here several days now, and I hate to admit that I now seem to have been conditioned to the thin walls and the snoring. I find the gentle repetitive snoring noises from next door kind of lull me to sleep. I also find myself getting anxious if there is a break in the snoring - for some reason I can't get back to sleep until it resumes. I guess it would be better if the walls weren't so thin. I mean really, that's just way too thin. Therefore I'm going to have to give a lower overall rating for this property.\n\nReview 41:\nWe couldn't have gone at a hotter time, but the hotel was marvelous. We liked the fact it was miles off the Strip, the rooms were cozy, frig, washer and dryer, TV, free DVD's to view. The noise level was picking up just as we were leaving due to construction on a new tower, but while we were there, it was quiet. The South Point was fantastic for food, the buffet and other places to dine were great. I used my mothers time share, we were approached on check in to go a seminar, which we canceled, and we were not bothered about it again. I can't say enough about what a pleasant experience we had.\n\nReview 42:\nThe front desk staff at the Grandview could use some lessons in \"Customer Service\" AND courtesy. They will not link group rooms or assign your room until check in. We had reserved 5 rooms for 5 nights and ended up on the smoking floor because that was all that was left by the time we checked in. Since we made the reservations for our family trip weeks in advance, I was furious. It is doubtful we will stay at the Grandview again. Too many places in Vegas value their customers and treat you with the respect you deserve. I'd rather stay somwhere that cares if you are there, whether you are an \"owner\" or not.\n\nReview 43:\nI was surprised at just how little rest I could get. I actually had to move rooms on the third night due to the neighbors being so loud- thinking it was a once in a million irritation, I was moved. This time I was bothered by the people above. Anything on the tile floor is incredibly loud- and anyone running water, dishwasher, or clothes washer can be heard. The rules on the noise, well they have none. Kids can use the pool till midnight, giving no rest for those on the first floor- but, you are asked not to use the jacuzzi tub after ten pm. Having to take a bath before 10 pm? that isn't a hotel that is grandma's house. Vegas isn't a city to rest in, so I suppose this won't matter to most. But if you desire to sleep at all, go somewhere else\n\nReview 44:\nIf you're smart, you can steal this place for a few bucks a night. It has all the comforts of a nice little apartment. Way more amenities then you'd get on the strip for 4x's the loot. I enjoyed partying on the crowded strip, then retiring to the quiet retreat of the Grandview. You need a rental car to get around but it's a 10 minute drive to the strip w/o traffic, or a 3 hour drive if traffic is heavy. Walls are thin...plumbing is a bit noisy, but for $68 a night...shut up! I booked this place online and prepaid, so...I never had to deal with any timeshare salesmen at all. Boulevard Bar and Grill across the street is open 24hrs. Quality food. Reasonable prices. Tommy is an AWESOME bartender. Take care of him. Next door to the South Point Casino. Pleasantly nice, loose slots..tons of stuff to do, movies theaters , bowling..shows. I will stay here again for sure.\n\nReview 45:\nI would have to agree with the person below... BUt we did do the timeshare presentation and they were very good with us. We spent a total of 75mins and received two show tickets and 200 cash. Once we told them we were not interested they said have a funtrip and look forward to seeing you again. Everyone on the resort was very nice... The workers would go out of there way to help you. We also stayed in the Daisy and we never heard anyone...\n\nReview 46:\nWhen I was researching places to stay in Las Vegas, the Grandview received solid reviews. Let me tell you... You can't go wrong with this hotel. The location is close to the strip. But, you don't have to worry about the constant hustling of personnel trying to get you to buy a time share. The rooms were beautiful. We were in the Daisy building and had a view of the Vegas strip in the far distance. The room was quiet and we were on the top floor. So as far as a view was concerned, you could not get any better. The hotel personnel were very attentive to our needs. My family loved the facility and I would highly recommend it for anyone that would like to have a nice relaxing vacation in Vegas.\n\nReview 47:\nJust returned from the Grand View where we had a very enjoyable experience. Were able to book both an A and B condo so elderly family was just next door. Next door to the South Point Casino where we were able to see the Jerry Lewis Labor Day Telethon, a highlight of our trip. Staff very friendly, no sales pressure on time shares. Pool great, some weekend problems with parking but not weekday. This is due to construction. No noise from that. $50 weekly charge for Wi-Fi was our only concern. Public computers (3) in lobby, a nice touch. Snack bar, poolside was great for snacks and souvenirs. We got a rental car, but the resort has a shuttle to the strip and was reliable.\n\nReview 48:\nWe have been visiting the Grandview since it opened. It is always clean and the beds/linens comfortable and of high quality. However, there are things the resort is letting get very rundown. The pullout sofa in our unit was so uncomfortable that our adult daughters couldn't sleep. The fitness center is crowded with very old machines that have been clearly repaired over and over and do not work well. The weight room is in a separate area from the cardio equipment which is very inconvenient. The weight equipment is so bad that my husband wouldn't even touch it. We also had problems with housekeeping. They woke us up cleaning the room next door during the midweek cleaning. On checkout day they pounded on the door at 8 am. It is nice that this resort does not hassle you with a sales pitch if you say no. The location away from the strip is quiet, but it is so easy to get to the strip quickly!\n\nReview 49:\nThis place is physically very nice. It's really cheap for what you get, but the reception staff are clearly the bottom of the barrel. WIth so many awesome people doing awesome in similar positions on the Strip, I guess it makes sense that someone has to accept a lower level of emplyee. Having said that, I was astounded with how un-helpful these people were. From the scowling lady who checked us in, to the security staff, to the harassing phone calls we received every morning to come to a sales pitch meeting. I have stayed at the South Point Hotel across the street and would recommend it highly to anyone consedering The Grandview. It is a shame that such a beautiful property can be ruined by incompetent staff. I will never stay here again. EVER! !\n\nReview 50:\nwe have stayed in many hotels in vegas over the 8 times we have visited there and i can say without doubt this is the best by far the staff were very helpfull the room was exceptional we had a 1 bed with full kitchen everything you would need was there and in immaculate condition in fact it was the cleanest place we have stayed in we were in the iris building overlooking the strip and southpoint casino we are going to stay there again and would highly reccomend this property the staff were wonderful and very friendly and no pressure from the timeshare people we were asked if we would like a tour on arrival we declined as we already own a timeshare with RCI and we were not approached again there are free courtesy busses available we had a car so didnt use them but we spoke to people that had and they were all pleased with the service provided again we would highly reccomend this place as the place to stay in vegas\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33431, "query_start_index": 33433, "query_end_index": 33433, "truncation_seperator": "... 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{"id": "2515699", "pid": "2515699", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nin a nutshell-very, very disappointed. Didn't liveup to the expectations. Made us pay entrance fee at \"wasted space\" twice( didn't put stamps on our hands the first time we were in). When I tried to explain to the security that we were in the club literally 5 minutes ago, he told me to \"get lost\".\n\nReview 2:\nWent to the pool party on Saturday and decided to get a daybed. As you know daybeds can be very pricey but often worth it for a reserved spot and usually upbeat customer service. We had the worst customer service ever. Our daybed waitres, Megan, SUCKED! She was dull, slow, and seamed like she just didn't like her job. Whenever we are in Vegas we always get Table Service, Cabanas, and Daybeds. With the added cost you expect the customer service to be elevated. This was not the case at all. She had a backup guy helping us and he was really cool. Cant remember his name. He is a white dude with a shaved head and tattoos. He did a good job but your team is only as good as the slowest member. Im thinking they gave here a backup dude because they know she her customer service is subpar. The pool party is cool. Music was poppin. Everyone BUT OUR WAITRESS was really nice. She was so bad half of us stayed at the poolside craps table just to get away and get beers from the gambling service. But I won $500 playing craps!! !\n\nReview 3:\nYou can't go wrong with this...steak, three grilled shrimp, choice of potato, and a salad for $7.77!!! Yes, that is correct, not a typo...it is NOT on the menu...you have to ask for it by name...SO worth it! !\n\nReview 4:\nAmazing, spectacular, and perfect! Thank you for always making my stay an unforgettable experience!\n\nReview 5:\nWe didn't meet a friendly person the entire time we were there. It was almost as if they could have cared less if we were there or not (or actually I think they would rather we were not there). Not family friendly at all. We did see two of the vallets be nice to two girls that they thought were hot...as they ignored everyone else. I would never stay here again. If I never have to step foot into that hotel and casino again it will be a day too soon.\n\nReview 6:\nI stayed at Hard Rock for the World of Concrete trade show. Very nice place. Not overly crowded. Room in the HRH Tower was excellent. All the staff were very friendly. Food at Pink Taco and Mr Luky's was great. Only draw back in staying at Hard Rock is it is very far from the strip (must take a cab to strip). Otherwise great place.\n\nReview 7:\nMy 24 year old daughter and I stayed 4 days (Paradise Tower). Fantastic room, fantastic view and super clean everywhere. Would recommend HRH to all my friends and would stay again. Pools were fantastic, Mr. Lucky's food specials were great, and staff were friendly. The beds were so comfortable! We loved the free purple shuttle to the mall. We loved the Hard Rock!\n\nReview 8:\nHands down the best hotel i've stayed in. Most comfortable beds around. If your a music lover, this is a must stop! I can't wait to go back. Bonus-there are 3 music chanels that just feature live music. I woke up and watched a U2 concert and Coldplay show (on plasma tv's no less) Absoulty wonderul!\n\nReview 9:\nAwesome ammendities ...beautiful swimming pool are with bars.... Starbucks inhouse....rooms are awesome with large screen wall TVs\n\nReview 10:\nThe rooms at paradise tower and the suites at HRH are incredible. It's my favorite hotel. The price is fair and the music is awesome. Love the style and feelings. Will be back for sure!!! !\n\nReview 11:\nJust stayed for one night-but loved the accommodations! Stayed in a suite in the Paradise Tower, with a amazing view. The suite was very clean. The casino was very clean, kinda dark inside, but very clean, sleek, and the memorabilla is awesome. Lots of music playing. Very Rock n Roll. Only draw back is the distance from the strip. Was a weekday trip and the place was kinda quiet, compared to other casinos on the strip-but when you want to get away from the strip it was appreciated. Also, housekeeping was on point. You ask for something-it's there lickety-split! Nice!\n\nReview 12:\nGreat Service - Great Rooms - Great times.. I loved the Hard Rock would recommend to anybody , this place was truly living up to its name. Pool was still open in October and the weather was top notch and the sights were even better . Eat at the pink taco dont miss out on this one , the tequila selection is second too none. The memobilia is awesome its like a museum to the gods of rock. The one suggestion i would make is that if you are looking for a quite place to bring your kids. THis is not for you..Viva Las Vegas --- and ROCK ON !!! !\n\nReview 13:\nChecked in at noon on Thursday and checked out at noon Friday -- was a great 24 hours. A young, high-energy crowd - everyone is about having a good time and enjoying themselves -- great pool, fun casino, fun dealers/bartenders. Las Vegas is all about having a great time with your friends/family and new friends and family -- they do it right. Checking a bag was awful -- one kid and a line that never ended. This resort has enough volume that they can provide addition help with guest needing the check their bags at the bell desk during peak hours -- this is BAD CUSTOMER SERVICE. A lot of people standing 40 minutes to check a bag -- Hard Rock is losing some money in the bars and casinos by having so many people stand and wait.\n\nReview 14:\nI'm going to make this short since it seems that so many others have covered the details - good and bad. THE POSITIVES: Stayed in the HRH Tower and LOVED our room (the bed was too soft for our taste, but whatever), there were great places to eat all over the hotel with all different price points, the staff was pleasant and professional, the pool was closed but you could still go sit out there and relax, we didn't have a room over Vanity so what we gave up in view we gained in quiet THE NEGATIVES: Well, I'm trying really hard to think of something that didn't meet my expectations ... nope, I got nothing ... :) WHAT I LOVE ABOUT THE HARD ROCK: It's not kitschy ... it's cool. Cool decor, cool atmosphere, awesome music. I don't feel like I'm at Disneyland for adults there like at so many of those over-the-top casinos.\n\nReview 15:\nI can honestly tell you that of my 20+ years of extensive travelling, this was the worst experience I have ever had. First, the service; front desk staff unfriendly and unhelpful at every occasion, set the tone right from the start. Pool staff actually suggested since they were out of fresh towels, we should try the used ones. Atmosphere is dark and dingy, rooms were subpar. The only thing I can say is that the restarants in the hotel were in fact quite good (Nobu, Pink Taco). We were so displeased with our stay that we checked out mid trip to go stay at another hotel! We went to \"the\" hotel at Mandalay and the difference was exceptional. Although I am sure I sound like a disgruntled traveller, this is the first (and potentially last) review I may write. Save yourself the awful experience we had and don't get tempted by the cheap rates. This place is truly not worth your $$.\n\nReview 16:\nI've stayed at this hotel >10 times over the last few years and it's my favorite place to stay in Vegas. If there is one flaw, it's that the hotel is not on the strip so you have to take a taxi to get pretty much anywhere. That being said, I've gone days without ever leaving the property so that's not always an issue :-) As points of reference, I have stayed at a number of other hotels in Vegas as well, including: Wynn, Bellagio, MGM, Venetian, theHOTEL, Mandalay, Palms. The Hard Rock is my fav because it's the most fun place to gamble and the pool is unbeatable, especially on Rehab Sundays. The club is fun and the food at the restaurants is great too. Unless I have to stay somewhere else, I always choose the Hard Rock.\n\nReview 17:\nI stayed in the older part of the hotel. The hotel was very empty compared to the other hotels, which i called that were booked. I checked in at the front desk and the girl was rather unfriendly. They CHARGE AN EXTRA 20$ for pool access which was not disclosed when I booked the room. The room was dingy not anything spectacular. It seemed old and not reinovated. Overall i wouldn't recommend staying here, unless you are in your early 20's and there to party hard.\n\nReview 18:\nWe were supposed to stay for four nights at Hard Rock Hotel but had to check out after one night. The room was old and not very clean. Small bathroom sink. The hallway from the elevator to the room was very dirty. The casino table was so dark so very hard to play jack black. The location is off the strip and each cab ride cost about $12\n\nReview 19:\nThe hotel was great. We loved the decor, music, atmosphere and pool. We traveled with children under five and they thought the pool was awesome. They also loved the look in the room. Our four year old danced down the halls to the great selection of music in consent play mode. Only thing I would change is there is really no 'family friendly' restaurant. All the restaurants had some sort of bar. Our one year old drank his water out of a the plastic Bud Light cup the waiter brought. On the upside it does not smell heavily of smoke which is a nice change from other casinos on the strip.\n\nReview 20:\nThere is no place in Vegas quite like the Hard Rock. For the Rock music fan, the music playing round the clock is phenomenal - like they plugged in your iPod on shuffle. The gambling experience is second to none. The table limits are set right and the dealers/pit bosses are friendly, helpful and great to chat with. The rooms and amenities are terrific, and the pool is out of this world. You'll hear people complain that it's too far from the strip, but that keeps it from being overrun. I find that most of my weekends at the Hard Rock, I never leave to go elsewhere - why would I?\n\nReview 21:\nI must admit that I booked into this hotel as it was the cheapest big name hotel that I could find in Vegas. I was slightly worried when reading reviews saying that the staff were rude and unhelpful. However in our experience this was not the case. Everbody from the valet to front desk to the bar staff were all helpful and extremely friendly! The room was clean and very spacious with a very welcomed walk in shower. The pools were fun although being toward the end of summer and a week day some of the pools were closed. The only thing wrong with our entire stay was that on the first night there was a Greatful Dead concert going on in the hotel. This resulted in there being quite literally 100s of smelly hippies hanging about, including one chap who was walking around the hotel barefoot with his dog! !\n\nReview 22:\nMy sister and I just recently return from our trip to America, while in Las Vegas we stayed at the Hard Rock Casino and Hotel, amazing hotel, nice room and great pool area, The staff were friendly. The Hard Rock is located off the strip and is an easy 10 minute walk, the hotel dose have a shuttle that runs from 10.00am \u2013 5.00pm and will drop you at the Fashion Show Mall half way along the strip. The 10 minute walk was not much of a problem for my sister and I but if you are there in Spring/Summer it can be a very hot walk even first thing in the morning. There is a Starbucks and a small 7/11 type store within the hotel along with four other eating places. If you love all things Rock n Roll you will love the d\u00e9cor of this hotel and the music that plays 24/7. Great Hotel! Rachel (New Zealand)\n\nReview 23:\nThis room was very comfortable and in style. The decor was beautiful. The bathroom sink was black so we could see that it wasn't cleaned or that there was soap build up. The maids were nice and did a pretty good job but they totally disregarded our privacy sign. They walked in our room without knocking when we were in bed sleeping. There was a shuttle service that drives you to the strip but it didn't run all night. For a city that never sleeps, you'd think that they would run the shuttle after 6pm. We tried to walk back from the strip and it's not as close as it seems.\n\nReview 24:\nThe hotel was amazing, Clean, roomy, comfortable, perfect. Would definantly stay there again and would recommend it. The pool was nice, Hard Rock Cafe was great food. Made my time in Vegas that much better.\n\nReview 25:\nI had a great time, I loved being off the strip and away from the crowds. I love to watch the planes take off and land; I had a great view of the pool area and the airport, as well as some of the strip hotels. Everyone on the staff I came into contact with was cordial and professional. The Pink Taco had the best Mexican food I've ever eaten! If I hadn't been out, I would have eaten every meal there. The hotel offers very nice amenities as well. I loved the room also. Not (girly) romantic, but efficient and businesslike, while being trendy. The beds were some of the most comfortable I've ever slept in.\n\nReview 26:\nThe stay started with us pulling up to the front door and waiting several minutes for someone to acknowledge us. I got out of my vehicle and had to flag down a valet. He then scolded me and told me I needed to be in the next lane. The staff seemed to have an attitude the entire trip. We noticed that we had been overcharged on our bill after we checked out and called the hotel. We had to wait 2 days for a return phone call. NEVER AGAIN! !\n\nReview 27:\nVery excited about spending my 40th birthday in Vegas with my wife...even happier to think I was going to Hard Rock. However the hotel did everything possible to dissolve that excitement. My wife booked through Vegas.com and when we arrived we discovered that room requests are not honored through \"affiliated on-line sites\" Despite not being completely full, they would continue to hold rooms for the \"true paying customers\" who booked through their own website. i.e. this is the Hard Rock's way of pushing out the online services...maybe not a big surprise, but I was amazed at how bad it got. We requested a non smoking, king size, room and got smoking, 2 beds, Handicap accessable, next to the elevator....could not be a worse room in the house...we heard elevators all night as if they were in the room with us...finally made enough of a problem out of it and got moved for a good night sleep the second day. one other thing, while the TVs are fantastic (big plasma screens), they get a low def signal thereby making he picture unviewable......its as if they had no clue about the hotel business.\n\nReview 28:\nBeware the hidden charges!!! Everywhere you look they hit you. First the rate on the web looks good. Then when you check in and ONLY when you check in after you have signed the Early Checkout $75 payment agreement do they tell you that there are two $5 per night charges automatically added on. 1 for the resort fee and one a shuttle charge. I didn't even know they had a shuttle. Also the rooms have NO glasses in them, so if you want / need a drink of water to take a pill or are just thirsty you have to drink from the sink or open a $6.50 bottle of water. Nice touch. In addition they make you sign a statement that if you bring any food / water into the room they will charge $25 for it. The room is on par with any Holiday Inn in the country, but no Holiday Inn I have stayed in would put up with the stains on the carpet and furniture. Go to any one of the many other wonderful hotels in Vegas.. Avoid the Hard Rock.\n\nReview 29:\nI have stayed in this hotel multiple times but this was the first time in the HRH tower. What a difference! The rooms are spacious, high tech and lots of amenities. The bathrooms are size of the rooms in the Casino towers. I love this hotel for the crowd, mostly mid 20s-mid 40s and no kids! This is not a family friendly hotel by any means (art around the hotel includes some partial nudity) My friends were staying at the Casino tower and when I was in their room I noticed how dirty and worn out the place is. We found 2 Vicodin pills on the floor, scary especially if someones kids would have found it. The location is really close to the airport which is convinient but also makes it pretty noisy, depending on where your room is. The restaurants are a must! 5 stars for the HRH tower, 1 star for the Casino tower. PS $20 resort fee per night!!!! !\n\nReview 30:\nRemote from the strip. $21 for a simple breakfast. $20 per day resort fee and the pool was closed. $6 per beer. No fridge or microwave. All male bartenders. No movie channels. Try to force 'On Demand'. Other than being monetarily assaulted, room was great, clean, extravagant bed. Staff was nice. Felt safe, parking was easy. Nice array of encased RockyRoll memorabilia.\n\nReview 31:\nNice room but very rude employees. Wouldn't let us into the main pool area even just for pics without proper bathing attire. Just a bunch of elitist pigs attached to a certain genera of rock music by way of convenience. Rock generations shouldn't have to conform to any type or style of dress code. You want in, you go there. You live it. Period. We did, however, rock the club scene, however selective for no real reason it was, and had a good time, save for the fact that the dance floor was so crowded you couldn't even really dance at all. Props for a good attempt. The penny slots were rock on. The roulette and everything else was criminally insane. Treasure Island or Excalibur looked to be far better hotels from our touring around.\n\nReview 32:\nAwsome pools, lazy river, hot tubs, and hot tubs!! !\n\nReview 33:\nI left my cell phone charging in the room, went to the pool, came back, phone was gone, beds were made. When I reported it, management showed no sympathy whatsoever. I was told to call Risk Management, who did not return my calls. Finally after a half dozen calls, I was offered no apology or credit despite the fact our group spent almost $5k at the Hard Rock for the weekend. DO NOT STAY HERE. With that said, this is probably the dumpiest casino near the strip. Spend the money and stay somewhere else.\n\nReview 34:\nThe Hardrock Hotel and Casino has some of the most smokin' hot people in Vegas working and staying there. The hotel is clean and they play the best music to gamble to. We stay there almost every trip out to Vegas, but our only problem this time was the added $17 \"resort fee\" they tagged on with each night we stayed. We didn't know about it until we checked out and to boot it was for services we never even used. Stay and have a great time, but be aware of the extras involved.\n\nReview 35:\nMy husband stayed here recently on a business trip. And he too was told he was automatically upgraded to an executive suite (for no reason what-so-ever). Maybe that's the scam that Hard Rock staff is running since it's much easier for someone to break into the living area of your room while you are sleeping in the bedroom. Overnight, they stole his laptop, wedding ring, watch, $300 cash. They left his credit cards and I.D. (probably so they couldn't be traced with an easy get-away). There are NO cameras in the hallways at the Hard Rock, only in the elevators. My husband was told that was for the privacy of the guests, obviously not for their safety. I used to stay at the Hard Rock with my girlfriends at least once a year, but we will no longer stay there because we no longer feel safe. I'm glad more people are writing in to inform others. If you travel to any hotel, make sure you lock up all of your valuables and put the safety lock on your door when you are asleep!\n\nReview 36:\nLoved our stay and never been to Vegas before and we never left the hotel for the first day we had enough in the hotel to keep us entertained , great food great music and our room was in casino tower and looked out onto the beautiful pool area which was always buzzing but with dance music unfortunately ;) we will be back next year loved it! The only negative is it's a bit far away from main strip bit there is a free shuttle service there and back .\n\nReview 37:\nWhy would Hard Rock have to give special treatment to a travel agent? We all get special treatment! This resort isn't for everyone, I am the first to say that, but you have to understand that there are only a few places in Las Vegas that you don't have to leave your entire stay. There is always something to be seen/done/eaten or drank. I love it here and I will always stay at HR. Coming back September and Jan 2011. Already booked for both! If you don't fit in, stay somewhere else. Easy as that.\n\nReview 38:\npros: a 40 acre party 24-7, the pool is to die for, shopping and nice places to eat right inside, great decor (obviously) cons: $15 gimmick-resort fee, 2 miles from the Strip, not-so-good neighborhood, 2 miles from the strip (that really sucked), and, oh, yeah, the $15 gimmick fee. I would go here again if I planned on living there for a period time. Otherwise, they are way too far from strip and only shuttle during daytime.\n\nReview 39:\nStayed in the HRH Suites. Nice room although the furniture is a bit dirty for a newly built addition. We had a king room with a view of the top of a parking garage at first and they switched our room to a double with a view of a parking lot. Oh well. Very large room with a large bathroom and nicely done. Self parking is free and a hotel car is available to take you to the strip or bring you back if you don't feel like driving. Bed is very comfortable. Casino was quiet but we were there at Christmas so I'm sure it got very busy for New Years!\n\nReview 40:\nAfter many vegas trips, I am in love with this hotel. Its small enough you don't get lost in the casino, big enough you can't forget you are in vegas. Room was incredible and hip. The hotel just has an energy about it. Pool is amazing! Spent lots of time there. All the restaurants I tried - Pink Taco, Lucky's (ask for the gamblers special), Rare 120 were great, and I'm a huge foodie!\n\nReview 41:\nRecently went to Vegas and stayed at the Hard Rock Cafe. It is definately for couples or young adults. Regular pool is really nice with lounge chairs right in the water. BUT not recommended for young kids. Right above the pool area is \"Rehab\" pool you have to pay to attend and has a plexi-glass pool...again, Hard Rock is for adults. I booked here because I have 20+ adult children and they loved it. Staff was very friendly, room was beautiful, bathroom was huge and clean.\n\nReview 42:\nWe had a great time at the Hard Rock Hotel & Casino with all the gamblings, ounges, restaurants and shops in all one same floor with two towers of suite hotels.\n\nReview 43:\nWe did not stay at the hotel, nor will we ever after visiting the Hard Rock Casino...It was packed with greasy, grimy looking 20-somethings that looked like a bachelor party gone bad. Women dressed in a halter top and lacy boy short panties with bunchy looking behinds (no, these were not the Pretty People at all!) Bathrobes everywhere, and the guys all wore LONG SLEEVE button down shirts and tighty witeys-Tom Cruise style. I am no prude but I wasn't expecting stripper costumes and bathrobes! We just wanted to party and have a good time. Don't they have ANY dress code? Go if you want to see Freaks and the less fortunate looking trying to outdo the other women in sleazy attire.....\n\nReview 44:\nPink Taco is great. The rooms are nice and clean. Housekeeping service was non-existent. I stayed for 3 days and no one came to change towels in spite of putting out the service sign on the door. A hidden \"resort fee\" of $16.80/day is tagged to your bill. Per the manager on duty, it is supposed to help maintain the facility. This is a very deceptive practice of Hard Rock Hotel not to include this fee upfront when making reservations. When I stated my objection, the manager told me the fee was non-negotiable and I could stay elsewhere if I didn't want to pay the fee and the room deposit that was charged to my credit card would not be refunded. I really can't say I enjoyed my stay because of all of this.\n\nReview 45:\nThis is not the place to stay if you want to have a relaxing day by the pool...even when Rehab is not taking place. I stayed a Monday-Thursday. The pool was filled with nothing but young drunks and loud music, no matter which one you went to. The pool servers were rude and almost non-existent. The service inside the casino was much better. But that's not really saying much. The room was fine, although some of the lights didn't work. But again, the blaring music from the pool made it less than relaxing. The best service I got was from the men's clothing store, John Varvatos, and room service. I know plenty of people looking for a good job who would happily provide the service the workers at the Hard Rock Las Vegas lack.\n\nReview 46:\nI'm a travel agent and recenlty stayed at several hotels on the strip and off. I was not impressed by this hotel. Service was bad. Drunk girl in casino was exremely loud and vulgar and clearly drunk. She needed to be escorted out but no one seemed to notice. Hello secuirty. Room missing several items and front desk personal (including supervisor/manager) not very friendly or customer service oriented. Scary drunken people outside of parking garage in the middle of the night were very loud and scary! Would not recommend or stay here again. Resort fee outrageous and didn't use. Didn't feel safe. No special treatment for this travel agent!\n\nReview 47:\nThis was the wort hotel I've ever been to and I've been to a lot. Plus I go to Vegas a lot and has tried several hotels jus to see which ones I would like to get a time share or even keep as my main hotel. The reasons I did not like it are very simple: missin tv remote, wine opener, broken room phone..... but was eventually fixed. But what really got to me was there attitude there. EVERYONE from front desk to the restaurant had attitude like I was inconviencing them. PLUS no hot water..... are we not in America were there should always be hot water. This might seem minor to you but trust me if you go to this hotel you will regret it..... I prefer the Planet Hollywood westgate..... thats a great hotel who needs to teach HRH customr service.\n\nReview 48:\nRoom was very comfortable although no coffee maker, the Casino was CRAZY fun - best place to gamble that we found, location was quite a ways from the actual Vegas strip - recommend a cab versus walking it. Cocktail service was Excellent, Slot payouts were generous enough to keep us playing, overall a really excellent experience. The late night pole dancing still has my husband bragging to all about the Hard Rock stay. Music was Fabulous! Super fun vacation - Stayed 6 nights during Nascar weekend.\n\nReview 49:\nWe got a room in the new Paradise Tower that had an amazing view over their pool and the Las Vegas strip. The room was spacious and modern. Comfortable bed and a great shower. The front desk agent who checked us in was very friendly and helpful. I recommend this hotel to anyone who wants to have a care-free stay in Vegas.\n\nReview 50:\nI have been staying here for 12 years. After the hotel was sold two years ago it has gone down hill. I only continue to stay because they give me rooms for free. This week they put me in their new tower, just opened. The room was small, the shower was designed so bad that I was shocked at how hard I had to work to get in the thing and get the water turned on. Back in the day when Peter owned the place they understood customer service, those days are over. I am a 23 year music industry vet. I can tell you that the hip kids are staying at the Wynn.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27769, "query_start_index": 27771, "query_end_index": 27771, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 486, 1525, 1746, 1857, 2321, 2666, 3043, 3354, 3496, 3698, 4284, 4840, 5585, 6423, 7323, 8065, 8543, 8894, 9496, 10093, 10916, 11730, 12319, 12538, 13159, 13613, 14727, 15663, 16529, 16912, 17665, 17730, 18248, 18740, 19733, 20198, 20710, 21151, 21711, 22110, 22598, 22771, 23472, 24196, 24937, 25594, 26356, 26870, 27206]}
{"id": "2515964", "pid": "2515964", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed here due to the great rate being offered and the favorable comments on TripAdvisor. This wasn't a terrible hotel and our room was certainly clean and serviceable but it wasn't \"a deal\". The rooms are small and the hotel is being renovated to some degree but on our floor the carpet was in bad shape. Elevators are limited and the breakfast offering was almost non-existant. (Coffee and cookies). The location is great--half block off Union Square but the cable car tracks run past the hotel and that means that there is no double parking to unload and they have very limited curb space in front of the hotel. (My wife drove around blocks while I got us checked in without luggage and then the bellman drove our car around while we went up to put the luggage in our room.) There are many nicer hotels in the area for slightly more money.\n\nReview 2:\nMy husband and I stayed at the Chancellor for four days in June and would give it mixed reviews. Yes, the location is great right at Union Square, but the hotel lobby needs renovation badly and the beds were uncomfortable. The rooms were quite clean, but they either face busy Union Square or a huge bank of air conditioners that don't turn off until 11 or after. Because the weather was unusually warm, we were quite uncomfortable since the hotel itself does not have air conditioning and had to request a move which was quieter and cooler in a corner room. Wifi was spotty to non-existant in our room and to make matters worse we were refused a AAA discount when we checked out because we had signed a paper when we arrived. The staff seemed uninspired but they did accomodate our move graciously and generally were helpful, especially with the wifi. The restaurant served a good breakfast and gave service with a smile.\n\nReview 3:\nWe were incredibly disappointed in this hotel. Please don't ruin your trip to San Francisco by staying here. First of all, the hotel is very, very shabby and there is NO air conditioning of any kind. You must have your window open to get any air at all, which means you must hear the street noise and traffic from the city streets below. Furthermore, not only was the open window noisy, but it also let in a bunch of flies which we could not get rid of. Our room was smelly, shabby, and noisy and there is no way I would recommend it to anyone. We go to San Francisco several times a year, and have done so for many years and I can honestly tell you there are many, many better places to stay for the same price in this lovely city. Avoid this place! !\n\nReview 4:\nGreat Hotel, Great Location. Only complaint were that the bed was a little worn and tired. Staff was great, location great. Nice little hotel, and best value I have seen in San Francisco.\n\nReview 5:\nvery small room was tolerable but bathroom door wouldn't close, view was of fire escape and brick wall and loud plumbing sprayed water when other guests flushed! they finally changed us second night to more acceptable room but still would not recommend as tour agent for hotel spoke broken english and knew very little about area. Desk clerk seemed inconvenienced by our request for another room. They left window to fire escape open with our luggage in room, broke lock on window so anyone could have entered from that floor.\n\nReview 6:\nWe enjoyed this hotel because of its charm (glass doorknobs on wooden doors, small library, cookies available 24/7). It was a bit noisy with the cable cars right outside and people playing instruments on the street but that really just added to the charm and never kept us awake. Free coffee, too, that was excellent.\n\nReview 7:\nAfter reading all the positive reviews on the Chancellor we decided to try it. We signed up for the family suite package as we were traveling with a child. Our one main criticism that actually made us leave was that there were no appropriate channels on the tv for kids, no vcr and no way to hook one up. I realize other people may not care about this but after a busy day of sightseeing, we like to relax and watch TV and we couldn't. I was surprised that there was no Disney channel or Nick or Cartoon network or any child friendly channel when they called it a family suite. It was also a bit too noisy for us as there was a street performer just under our window. We also had requested a refrigerator which was confirmed at least twice but when we got there we never got it. We moved to the Hyatt Embarcadero which all around was a better fit for us.\n\nReview 8:\nWe spent two nights in San Francisco as part of our honeymoon. The Chancellor was a solid contender. The rooms were clean and quiet, the staff friendly and the location wonderful. We walked to Fishermans wharf to the Financial District and back (there are trams for those not inclined to tackle San Frans hills : ) ) Happy hour was good value, drinks were well made and the complementary popcorn a bonus. As it was our honeymoon there was champagne and chocolates on our arrival which was a lovely gesture. Would definitely stay here again.\n\nReview 9:\nI had e-mailed Mr. Tyler prior to our trip telling him that my boyfriend was flying in from Hawaii to visit my family and I for the holidays. We took a one night getaway to the city and Mr. Tyler had pre-assigned us to a corner room on the top floor and had champagne waiting for us along with a card! The staff was very accomodating (we checked in a little early) and the room was very roomy for a hotel right in Union Square. I didn't think the bathtub was as small as other people had written in other reviews... we quite liked it and the rubber duck was a cute touch. =) The Chancellor Hotel is in a perfect location and we would definitely stay there again! Next time, we hope to stay longer than one night!\n\nReview 10:\nThe Chancellor is a great hotel in an excellent location. I have stayed there several times and have always been very pleased.\n\nReview 11:\nWe spent nine wonderful days at this hotel. It was clean, convenient to everything and safe. The staff were all very helpful, cheerful and friendly. The beds were extremely comfortable, there is even a pillow menu to choose from. Very nice! We requested a little fridge for the room which was very useful. We took full advantage of the free wi-fi, and even on the top floor, had little trouble connecting. The rooms are very small, and the TV only has about 15 channels. However, we could live with that considering all the pluses. We would definitely stay there again. The free coffee, tea and cookies are just an extra bonus, as is the wonderful restaurant.\n\nReview 12:\nMoved to the Chancellor from another hotel to save money and the first thing they did for us was give us a lower rate because we were staying for 6 nights, so we saved more than expected! We were given coupons for Macy's and meals/drinks at the hotel restaurant, all of which we used. Our bellmen were great; the woman at the tour guide desk is most helpful. Were able to purchase public transit passes there and didn't have to wait in line at the bottom of Powell. Rooms small, yes, especially the bathroom, but very clean. Like having the window in the bathroom too! Quiet. Great location. Would return.\n\nReview 13:\nSo we gave this hotel every chance to redeem themselves. When we approached the front desk about bed bug bites that appeared after a single night's stay it was clear that it was not the first time they had dealt with this problem. They turned the room upside down, and gave us another room for the evening....we had no choice but to stay there. When we looked at the bed bug website - the financial district in San Fran basically had one big red blotch over it and seemingly every hotel had dealt with it. As for this place the higher level front desk person had close to zero customer service skills, and the manager never came to speak with us. I would absolutely tell anyone looking for a hotel in San Francisco to carefully research the area and the specific hotel. We had to dry clean or wash everything in hot water when we got home - vacuum all bags and put as much as possible in a hot dryer...it was a nightmare. Plus bites took a couple of weeks to heal. We choose this hotel for the location and price...but got what we paid for....especially bad service.\n\nReview 14:\nI went through the reviews on trip advisor and planned on staying here I was dissappointed ,the rooms are tiny ,there is no air condiion , the fan was not perfuming well, because of which we had to keep the windows open and it got really noisy, apart from the hotel being centrally located there was nothing more to look out for. The bathrooms are tiny too.We even tried upgrading we were just moved from 3rd to 11th floor but it didn't make much difference .\n\nReview 15:\nWe were a group of five women who had a top-notch experience at the Chancellor from start to finish. Our rooms were cozy, charming, spotless and, per our requests, close to each other. We loved the cafe downstairs for breakfast (yes, it really is the best Eggs Benedict in San Francisco!) and the lobby bar was delightful. The hotel felt like the perfect hybrid of New York chic and West Coast cool! The location is fantastic, the cost reasonable and most of all the service is excellent. All of the staff were incredibly friendly and helpful and provided top service for our entire stay. Definitely contact the Chancellor if you are staying in SF. I loved everything about it!\n\nReview 16:\nWon't repeat everything that other reviewers have said except to say that if you're going to San Francisco stay at the Chancellor! It's in a great location - right at Union Square. Great value for money and spotlessly clean. Enjoy!\n\nReview 17:\nMy second visit to San Francisco and still like it. We picked this hotel because of the good reviews here and its very reasonable price. Cable car is at the doorstep and there are numerous great restaurants and shopping outlets nearby. We did not eat at the Hotel, though the menu looked good. Instead we have had breakfast twice at Boudin 5-minute walk down the street at Macy's and dinner at Sears Fine Food next door. Both are absolutely fantastic. The hotel room is really small, though very clean and comfortable. We were given a room on the low floor (3rd or 4th) but we could not hear anything from the street (with windows opened). The bathroom is tiny and what came out from the shower head were nothing more than water powders. You certainly need patience, esp if you have long hair. Pretty understandable though for old buildings. The free in-room WiFi was great. For its price and convenience I would stay there again.\n\nReview 18:\nMy husband and I were staying for one night. When we arrived, it took an hour for valet parking to come pick up my car from a \"no parking\" zone out front where I was told to leave it. I was quoted 3 different prices on valet and given multiple excuses why the pricing was different when I showed them the website quote. Service was not friendly, AC unit in our room busted. Overall, the hotel itself was OK, but I wouldn't return because of the lack of friendliness with the staff. We seemed to be more of an inconveience to them than anything.\n\nReview 19:\nNo sound insulation so you will experience the traffic (and construction) noise throughout the night. General Manager Wes Tyler denied that any construction work was being undertaken in the hotel vicinity! Ha! We were there! We heard it! We spent whole evenings unable to sleep because of the noise issues! Do not stay at this hotel! Charlton\n\nReview 20:\nAmazing location! Very friendly and accommodating! Rooms small but very clean and comfortable! Would definitely recommend!\n\nReview 21:\nThis hotel by far is the best in the area for the money, you cant beat the charm of the hotel and the rest of the staff actually like to work here. I've usually only stay at four diamond and up property's and this one deserves one.\n\nReview 22:\nThe Chancellor was a wonderful hotel to stay at for many reasons. The people there were very friendly and helpful. The location, right near Union Square, was perfect for us. It's an older hotel and although it doesn't have all the amenities of a larger hotel (room service, gym), the small rooms were clean and very comfortable. The price was very reasonable, which included garage space for our car.\n\nReview 23:\nAfter being in countless hotels, it was a delight to be in hotel where the room walls are not all white and the room has some charm! I adored the painted green wall & the green chairs. it added some life to the room & made it feel very cozy. it was a very chilly SF summer during my stay & the heat could have been better in the room. luckily there was a portable heater in the closet. Friendly staff, comfy room, clean and a great view. btw, if you're not used to city noise, ask for a room in the back. i got trolley noise which was fine by me but i'm sure others wouldn't be happy.\n\nReview 24:\nMy husband and I booked this hotel for its location, reasonable price and good reviews. Location is excellent definitely. The room itself is ok, the bed looked clean and the furniture was okay. However the bathroom was completely disgusting. The shower curtain was way too long and the bottom 6 inches laid in the tub. It was so dirty that I did everything I could to prevent any part of my body from touching it. Also the sink was cracked and the toilet and floor permanently dirty. It is in desperate need of updates! I personally wouldn\u2019t stay here again, I\u2019d rather pay a little more and be in a slightly less desirable area than be grossed out while trying to get ready.\n\nReview 25:\nI would highly reccommend the Chancellor Hotel on Union Square to anyone visiting San Francisco. My husband and I were in San Francisco for the first time and stayed at the Chancellor Hotel for 4 nights over Easter and found the location very central and value for money excellent. For an older hotel, the rooms were renovated, large and most importantly, clean. We were lucky enough to have a room that looked out onto Powell Street, accross to Union Square, with the Cable car right outside the hotel. What a great start to our U.S holiday - I just wished we had the same experience in New York!\n\nReview 26:\nSmall rooms, but very clean. Rubber ducky in bathtub was a great bonus and surprise! Very limited view of roof of next building. We paid about $90 (in the spring) including overnight parking in a garage off of hotels--- Would stay again~!\n\nReview 27:\nIn the heart of Union Square. The rooms are small but very clean and comfortable. If you are looking for 5 star, this is not it, but the price also reflects that. I would highly recommend this hotel and would stay there again in the future. That staff was superb and all were very helpful and friendly.\n\nReview 28:\nWe had booked this hotel for 3 days and ended up staying 7. It was very clean with great staff and the room was a great size for the 2 of us. Loved soaking in the big tub. The location was great - very central. It is right on the cable car line and also within walking distance of a great many attractions. The coffee and cookies in the lobby are a great touch. This was our first visit to San Francisco and the whole experience at this hotel was great. It was very quiet at night even with the windows open although we were on the back of the hotel.\n\nReview 29:\nHaving seen all the excellent reviews on Trip Advisor for the previous couple of months, we booked The Chancellor for four nights at the beginning of September. Unfortunately the hotel did not live up to our expectations, and was certainly not the same hotel that other reviewers had been praising. We were incredulous that when we arrived, the doorman stood and watched whilst we carried our luggage in without even opening the door for us. This attitude, combined with unfriendly staff on the front desk and a very tired and shabby looking bedroom, led to a disappointing stay at The Chancellor. We would not recommend staying at this hotel.\n\nReview 30:\nPerfect. Clean. Very well located and with a friendily and professional staff.\n\nReview 31:\nDespite reading good reviews of this hotel it still exceeded my expectations. The location is great - it's beside all the main department stores and shops ( macy's, saks and borders are within sight of the front door), the trolley runs along powell st, there's plenty of places to eat nearby and all of San Francisco's attractions can be easily reached. While our room wasn't very big it was bright, clean and fresh with a walk in storage area/wardrobe and the room/bathroom was fitted with everything we might need - hairdryer, iron, ironing board. Trips and bus tickets can be booked in the lobby. Internet access, an atm and complementary tea / coffee are also available. I wouldn't normally submit reviews but I thought this hotel was a little gem particularly in terms of location and value for money.\n\nReview 32:\nWe stayed at the Chancellor hotel for 8 nights in August while visiting San Francisco. We couldn't have been happier with the whole experience. We had requested a quiet room on a high floor , the room was clean and tidy and everything we had asked for. The friendly and helpful staff made us feel very welcome and they were always on hand to answer any questions we may have had. The location is perfect, right in union square and literally 5 mins away from everything, shops , Restaurants and bars. Also on the famous San Francisco Tram line so perfect to get around the city. An ideal base for any trip to San Francisco. Thank you for a pleasant stay we had a fantasic time and loved the city of San Francisco.\n\nReview 33:\nBased on the reviews we read here on Trip Advisor we chose the Chancellor Hotel on Union Square for its location and the above average service. They lived up to all their reviews. The front desk staff, especially Rory and Mike, were outstanding. The hotel is an older property,well maintained and clean. The location is just great. I highly recommend this hotel.\n\nReview 34:\nWe knew nothing of the Chancellor other than reading positive online reviews, and decided to take a chance. It more than satisfied our hopes. We loved walking right out the door to the cable car stop (and could purchase ride passes at the hotel), and being so near Union Square and places to eat. My husband loved being so near Walgreen's and it's 24/7 icees! We used Lorrie's shuttle service both ways and were very satisfied with it as well.\n\nReview 35:\nIf you can climb the streets of San Francisco and then spend the evening with no way to even heat water for tea, much less have coffee, then be the Chancellor's guest. I requested a microwave, and the dead-pan answer was that they had coffee and hot water 24 hours a day in the lobby. Not good. And the notes from others about no climate control should be taken seriously. Chancellor will respond that the windows can be opened. My window jammed when I locked it to get some safety from the antiquated fire escape, and I called immediately for someone to come and free the lock. When I check out the next morning, the lock was still jammed. Staff attitudes are questionable: chambermaids friendly enough. Desk staff, bartender, appear as if trained to avoid eye contact, and not even return smiles, much less originate them.\n\nReview 36:\nWe booked two nights in the Chancellor on the strength of trip adviser reviews. The check-in desk people and bell help were both great, and it was good to have tea and coffee. The room was smaller than the Hilton, but comfortable. However, the waitress in the restaurant for breakfast was extremely officious and and the concierge was no help at all - she seemed to just want us to go away. this we did and went back to use the wonderful concierge service in the Hilton from which we had just moved. Overall, we preferred the Hilton.\n\nReview 37:\nWe stayed here for a week on our honeymoon and it was WONDERFUL! Yes the rooms are smaller, but there was a HUGE closet! There was plenty of room for our luggage and all the shopping bags we accumulated. I love the way they were decorated, it was so cheerful. I never tried the pillow menu, there were 5 pillows on our bed when we arrived and that was enough:) Our room looked out over the square, it was beautiful at night! We never took a cab, just walked everywhere and then got on the BART to get back to the airport. It was really easy to get around. We are planning to go back for our one year anniversary, we loved it!\n\nReview 38:\nIf you're looking to stay in the heart of San Francisco (across the street from Saks 5th Ave) and want to pay a fraction for what the Westin (next door) will charge you .. then this is the hotel. Free internet, clean/cozy rooms, great service. Cant say enough about the location - Bank of America ATM right next to the main entrance, Walgreens on the same street, multiple car rentals companies at walking distance. Step outside and you're at the door to all the nice shopping places... In terms of the room itself .. our window overlooked union sq from the 15th flr so we had an amazing view though there is a ladder thing spoiling the view (didn't really care too much though). Each room comes with a portable heater and safe. They even threw in an umbrella in case you need one! Room service is quick/efficient and staff were polite. Ive stayed at many 5 stars but this 3 star hotel was one of my better stays.\n\nReview 39:\nWe tried for the Packing Package when we booked online but it was not being offered. When we called the hotel directly and mentioned we had stayed there before they were very nice and gave us the package. They also try very hard to give you a quiet room if you request it. It's an older hotel and the rooms are clean and average size for the Union Square neighborhood. If you like being in the heart of it, the location is great and in a very safe area. The staff is friendly. The parking is either valet (an additional cost) or park yourself at a garage around the corner. We chose the park yourself and the advantage of retrieving your car quickly is a plus in our book. There are times in the past at other hotels that we have waited up to an half hour for our car. We would definitely stay there again.\n\nReview 40:\nWe spent two nights at the Chancellor. The location was great for us- but the hotel was not what I expected after all the great reviews on this web site, which is what I used to make a decision about which hotel to stay at. The rooms are awful. Small is not the only problem. The people are friendly, but I need more than that from a hotel. I would not choose this hotel again. Also, they tried to put through a hold on my card for expenses that was higher than any other hotel I've stayed at did under the same conditions. We were pre-paid for two nights, taxes included, so I can't figure that one out. They said it was computer generated? Never happened to me before, and I would never stay here again.\n\nReview 41:\nThank you to all staff to make my stay very comfortable. Great location, very friendly and helpful staff. Good amenities, great little extras in room like sweets, umbrellas, pillow menu. Free tea/coffee all day. Thank you all! Good Job!\n\nReview 42:\nReally lovely hotel in an ideal location with lots of little touches that make your stay more enjoyable such as free tea/coffee & cookies, umbrella in the closet, internet access & wonderful staff. They were so helpful. The cable car is across the road which is very handy for getting down to the Wharf. Great location for the shops, just wish I'd had more shopping time! We thoroughly enjoyed our stay & can\u2019t recommend it highly enough to everyone.\n\nReview 43:\nMy husband and I just returned from a two-night stay at the Chancellor, We usually stay at the Orchard or Orchard Garden, and wanted to try someplace different. The Chancellor is exactly as advertised on the hotel's website, and I got a great rate by booking early through the hotel. The rooms were very quiet, but there is street noise (even on the 14th floor) -- wear ear plugs. We enjoyed happy hour at the hotel bar each night, and met other travelers, as well as locals who stop by after work. I appreciated all the nice touches like large bath towels, bathroom nightlight, and bath salts. What really makes the Chancellor stand out are the wonderful employees. They even accommodated my request for a late check-out. We had dinner and breakfast across the street at Scala's and I actually preferred the breakfast. The Chancellor is my new \"go to\" hotel in San Francisco.\n\nReview 44:\nWe stayed for 5 days at the Chancellor and had a great time. Rooms aren't very big, and there is no air conditioning, but you don't really need that with the mild weather in SF, plus each room had a ceiling fan. This is an older hotel, yet it has some charm and everything is reasonably updated. The staff at the hotel was wonderful. Since we were staying for a while, we asked to be moved to a room with a better view. The staff was right on top of it the next morning, and personally escorted us to a nicer room. They couldn't have been more helpful. Location is excellent. Right on a trolley line and can walk to almost everything. Each room had a iron & board as well. Street noise was a little much even on the 14th floor. Late at night you could hear someone playing old classics on a sax somewhere.. part of the SF experience.. sigh All in all, for what we paid ($136/night) it was a great value and great experience. Be sure to check out their website directly for specials. We would definitely go back.\n\nReview 45:\nThere is nothing really to add to all these reviews. Yes, the staff is great, the location is perfect, the cleanliness is superb. I think it might be noisy in rooms, facing the street, in the summer time. One piece of advice to guests with cars: there are plenty of garages in the neighborhood and attendants appear to be very flexible on rates. Will stay next time at the Chancellor and recommend to anyone.\n\nReview 46:\nWe're about to check-out of the Chancellor after a 3 day stay. The location of the Hotel is great, near Union Square on Powell Street. From the BART station it's a few hundred meters up the hill. The rooms are a bit small, but it was large enough for us. Very clean, nicely decorated, a LCD tv and everything works fine. Beds are good. There is also a safe in the room. The only thing that was not so great was the view when we looked out of our window: we were looking at another wall at the fire exit (room on 2nd floor). The hotel is also very quiet, not enough noise. Breakfast is not included, so you have to pay if you want to have breakfast in the hotel. We had breakfast in the hotel all 3 days, it was very good!\n\nReview 47:\nWe have just returned from a lovely stay at the Chancellor. We had let them know that we were coming from our wedding in Las Vegas and there was a bottle of sparkling wine and a photo frame, nicely wrapped in our room. The hotel staff were efficient and friendly, especially the restaurant staff and the the little lady in the gift shop. This is obviously a hotel that is run by an observant and hands-on manager, his details are readily available and special touches like the cookies in reception (only quibble-they ran out by the time we came back from our days out!) and pillow menu show that they are actively trying to maintain their standards by providing thoughtful service rather than gaudy chandeliers and exorbitant prices.\n\nReview 48:\nIt has been ages but I still remember the location, the room and the pillow menu. We enjoyed the fresh coffee and cookies in the lobby- great for a pick-me-up when coming through to clean up for another outing. The staff was not so memorable. A few were nice but others not so. Overall, we were able to fend for ourselves and not feel slighted by their service.\n\nReview 49:\nI stopped over at the Chancellor hotel for 5 days in November with my boyfriend and overall sadly we were left disappointed by our stay. My main criticism of this hotel relates to the poor quality of the rooms. The decor and standard of my room (and others that I saw when the maid was in!) were shabby and in need of repair, rather than charming or full of character. I may sound it, but am definitely not an overly fussy guest (!) having generally enjoyed my stays at different types of small/large/cheap/expensive hotels and accommodation, all over the world. Reading some of the other reviews, to ensure that you enjoy your stay, I recommend emailing Wes the General Manager beforehand so that he will juggle things in your favour. If you are not overly concerned by the standard of the rooms and location is everything to you, then this hotel is definitely for you. I think this hotel relies too heavily on its location in San Fran (and friendly lady selling refreshments in the lobby!) and should really consider investing in a significant makeover to the benefit of all its guests..\n\nReview 50:\nlovely small hotel in union square. it has still high standards as it did when i last visted back in 2008. the lady at the tour desk is MAGIC. very helpful booking tours and giving us advice on muni bus ticktets to buy. the rooms are small for america but not too small if that makes sense! the bathroom is small and there is a bit of a step - so look when entering. there is a big wardrobe almost like a small room with a safe in there. in the lobby behind the front desk is a computer that you can use. great hotel - would recommend everytime.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29689, "query_start_index": 29691, "query_end_index": 29691, "truncation_seperator": "... 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{"id": "2515666", "pid": "2515666", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nChecked into hotel changed room 3 times, finally 4th room was given a suite, that too was bad, floors dirty, dust and grease everywhere. Would not refund money, so offered a room at TI and we had to pay for cab. Will never stay again.\n\nReview 2:\nWe stayed here because a convention in town filled up our usual spots. It turned out great. Very nice place, great staff, terrific restaurants, and our room (maybe we were lucky) had an outstanding view of the strip and was one of the nicest rooms we've ever stayed in. Only downside- if you are walking or hopping taxis to get to the strip, it could be a schlep because it's not in the heart of the strip nor anywhere near downtown. If you have a car, no problem, or you can ride the tram that takes you to the strip for a price (I think a coupld of dollars each way).\n\nReview 3:\nThi was our third trip to Mandalay Bay. After our last trip started and ended bad, I contacted Bill Hornbuckle, the NEW CFO. After finding out what had happened he went far beyond messure to make my wife and I happy. We had the Media suit on the34th floor comp. A wonderfull bottle of red wine, strawberries to die for and a hand written card fom him. Mandalay is NOT just a hotel. It is a resort and spa. Upscale and not for anyone on a budget. The food is wonderful, the lounge's are great. The staff is always on there toes. The rooms are very clean, well taken care of and very up to date. We have always loved Mandalay Bay. I have stayed at the Wynn, MGM as well as others. I will not stay anywhere else but at Mandalay Bay. Room service is aways on time, with wonderful food and great service. If you are looking for an upscale hotel with all the food fun and great service you expect for your money.... Mandalay Bay is the only place to go!\n\nReview 4:\nSecond time there. Room was a dream. Beautiful, with a bed so comfortable you want to take it home with you. Bathroom with just perfection. Like all Vegas hotels it is huge with everything you could ever want in it. Wear comfortable shoes cause you will be walking, they are so big. Had a wonderful conference, great entertainment, great time. Highly recommend Mandalay Bay!\n\nReview 5:\nCool hotel... massive! Nice rooms, House of Blues right inside hotel, lots of fun\n\nReview 6:\nWe stayed at the Mandalay Bay from 13th to 17th August, as were getting married in the Valley of Fire. It looked great on the website, and was even better than we had expected when we got there. The foyer is stunning, the casino area is more peaceful than other hotels further up the strip, with just the right atmosphere. Some of the other hotels we visited were so busy we couldn't wait to get out of them! We stayed in a Parlor Suite - it was pure heaven, with the most comfortable bed we've ever slept in. The decor was to a very high standard, and the views superb. We ate in the noodle bar, House of Blues and Fleur de Lys and all were superb. The beach and pool are great, although it was almost too hot to sunbathe when we were there. We had a trip around Shark Reef which was also very good, although the queue was rather long at 3.00pm. Overall we had an amazing time and would highly recommend it to anyone. Only outdone by Ceasars and the Belagio!\n\nReview 7:\nAfter staying at other hotels in Las Vegas, my most recent business meeting was at Mandalay Bay. A most beutiful facility, unfortunately the food venues were weak. After some terrible Mexican food for lunch, we decided to try out the Red, White, and Blue restuarant for an late afternoon bowl of soup. The table was sticky. We ordered some onion and some chicken soup. Both came out cold. We asked for them to be reheated and asked for a basket of rolls. The soup came out ten minutes later and still no rolls. By the time we asked for the check, they brought out some stale sliced frech bread. The weather was great. The wave pool was tremendous. The rest of my stay was typical banquet food, which was fair. I think I'll go back to the Bellagio next time\n\nReview 8:\nWe were amazed at the condition of our room during our recent stay. Here is the text of a note I am sending to their management: \u2022Large wet spots on the carpet when we arrived \u2022Large yellow stains on carpet \u2022Floor not vacuumed during the entire stay oFood chunks on floor oPill on floor oBlack object on floor \u2022Dirty pillowcases \u2022Hair and lint on sheets \u2022Broken hairdryer \u2022Flickering lights in the bathroom \u2022Clogged bathroom sink \u2022Someone else\u2019s dirty socks sticking out from the bedskirt \u202224 hour restaurant closed \u2013 directed to the small 24 hour restaurant at The Hotel \u2022Beach closed \u2022Pools could not handle spring break volume \u2013 NO CHAIRS after 10AM \u2022People laying on the concrete due to lack of pool chairs \u2022Poor sound insulation \u2022No washcloths or hand towels the second day (maid said they don\u2019t have them in the morning) I would NOT stay there again.\n\nReview 9:\nMy wife and I recently returned from Mandlay Bay and have never felt so ripped off than from our experience there. For over $700 for a three night stay, I'd expect more than the following: 1) A one hour wait to check in. 2) Lack of poolside chairs. 3) One hour service for poolside cocktails. 4) No maid service. 5) Lost luggage by the bell hop. 6) Semen stains on the furniture! Do yoursef a favor and avoid the arrogance, rude service and disguisting conditions of this \"resort\".\n\nReview 10:\nI would def recommend staying at Mandalay Bay in Vegas, with or without the kids. This place is its own city within Vegas! Is huge, has tons of shops, restaurants, bars, wine lounge, shows and so much more! It also has its own aquarium which is really cool! I got to see the Lion King and Matchbox Twenty too. So much fun!! If you like to gamble or not, this is it! Enjoy!\n\nReview 11:\nIf you like waiting in line for everting then you will enjoy staying at this hotel. The resturants are nothing special. The pool would be very nice if you didn't feel that you were in a cattle drive....MOOOOO.The hotel facilities are very nice, to bad the service is not. The elevator line was the last straw!!! !\n\nReview 12:\nOur \"stay\" at Mandalay Bay was awful. We had a guarantied suite that we paid in advance for, confirmation number - the works. We arrived at the counter to check in and were told \"we have good news and bad news\" by the desk. The good news was that they were going to refund our money and comp us a room next door at the Luxor. The bad news was they overbooked and we could do nothing about it. The first room at the Luxor was awful and dirty. After much MUCH complaining, we were giving a nice room by the Luxor manager. The Mandalay Bay management treated us like crap AND DOES NOT CARE ABOUT YOUR CONFIRMATION NUMBER at all! Unless you are a major convention spending huge money you are a peon in the eyes of Mandalay Bay. The front desk operations manager Shaun Kiatrowski (spelling?) is unprofessional. Don't count on things going the way you planned if you book at the Mandalay Bay.\n\nReview 13:\nWe did not stay at the hotel, but since our hotel suite was in the tower we decided to try the casino. Arrived at about 11PM on a Friday night. The aesthetic and equipment were great. That said, there was not much traffic nor was there a verve in the in air like you would have expected. We moved on quickly.\n\nReview 14:\nI lived in Europe for 6 years and traveled to 40+ countries. I can say, without exception, Mandalay Bay is the single largest rip off I have ever experienced. The staff is excellent, but the hotel policies are designed to exact every last cent from the customer. Everything requires an added fee. Expect to pay exorbitant fees for anything beyond the most basic items. Hotel rooms are poorly maintained. My door didn't lock, the iron didn't work, the shower had no hot water and the drain was broken. Mini bar rates are obscene. No free coffee (bring your own or expect to pay). Location is at far as possible from anything of interest. Casino is OK, but too few tables to handle crowd. The tram is a joke - it only goes to the Luxor and the Excalibur... and you have to walk through both to exit. I am incredibly disappointed with the Mandalay Bay, and with what Las Vegas has become in general. Greed has ruined an American icon. BTW - I stayed in a five star hotel in London last fall. I paid less and received more. Never again Mandalay Bay.\n\nReview 15:\nAttended performance of Lion King and lost my cell phone in the Theater. Didn't realize this until I was half way home. Called theater and was connected with Mandalay Lost and Found. An honest person had found my phone and turned it in -- be it guest or staff. I called on a Friday, my phone was mailed to me on Monday and I received it by FedEx on Tuesday morning. THANK YOU for such AAAA++++ service. By the way, Lion King was phenomenal the second time, just as it was the first. Would hope to have the opportunity to stay at Mandalay Bay on some future visit.\n\nReview 16:\nMandalay Bay is a beautiful property that I would recommend without a second thought. The lobby is a breathtaking first view of the place - very tropical with exotic caged birds. The rooms are stunning -and the bathrooms in the rooms to die for. Everything was spic-and-span clean and so comfrotable. The casino is clean -and the buffet is one of the best on the Strip. I wasn't disappointed with anything about this property.\n\nReview 17:\nAwesome wave pool, lazy river was fun but crowed. If you are travelling on a budget stay Sun through Thursday and look for web deals. We found a great deal with $50 resort credit and used the credit to belly up to the Bayside Buffet. The Bayside Buffet was awesome great steak, seafood and prime rib. Make sure to leave room for desert. If you like to experience different buffets and attractions, rent a car and use the back service road for the strip. We used the self park feature and were able to park at Caesars Palace, Treasure Island, Circus Circus to see different areas of the strip.\n\nReview 18:\nHubby and I celebrate our anniversary in Vegas, at Mandalay Bay. Unfortunately we won't go back to MB. Our trip was in December, same weekend as the rodeo which itself is neat and adds to things to see and do. MB quality has gone downhill, no comps, no winnings, dirty rooms and hallways. And I write this after last years trip saying that I would have never stayed anywhere else ever, gotta find a new place now.\n\nReview 19:\nThis was the first time staying at Mandalay Bay. I'm not sure if we will stay there again. The line to check in was very confusing. Also there was a resort fee of $25 a night that wasn't mentioned on the website that we booked this through. We settled into our room and my boyfriend went to have a shower to freshen up and the drain was clogged. So he got out and was drying off and the towel he was using riped right down the middle. My boyfriend was not happy. He went down to talk to the manager of the hotel after a hour and a half he came back to the room saying that the hotel would refund the cost of resort fees and one night stay.\n\nReview 20:\nWaited an hour to check in. Another 15 minutes to park. Another 15 minutes to walk to the room. Then my two queen beds were suddenly a king. Another hour and four phone calls to switch the room. Finally got to bed at 3am. Unacceptable.\n\nReview 21:\nChecked in after long flight, check in was a breeze. Room was ready was clean and lovely. Bathroom clean big and even had tv to watch in bath. Lovely view and comfy room even tho just a basic one. Even got vouchers for free drinks etc at check in. Breakfast good with good choice etc. Fab hotel would recommend to anyone unlike the truly disgraceful cosmopolitan hotel which we had the unfortunate experience of staying at later in the week. Tip do not stay at the cosmopolitan under any circumstances!!!! !\n\nReview 22:\nBooked this hotel as a wedding party and reserved a block of rooms so that we could all be together. Upon check-in (after waiting in line 30+ minutes) we were told that they did not reserve rooms that way and that they could not put us together becasue of capacity (makes you wonder who took our reservations over the phone). As far as the hotel it is very beautiful but when we went to the casino it was as if the servers were on strike. It always took at least 15-20min to get a drink if you were at the slots. The table games were much better however. The restruants had good food but was extremely overpriced in my opinion. The pool was nice but not as nice as the travel channel made it out to be. Final result is a nice place to visit but don't stay there.\n\nReview 23:\nI stayed in the hotel for 6 days to attend a conference. The room I was given was not very clean, lots of dust and smelly. Room service took 20 to 30 minutes just to get a hold of. When I did place my order, it took anywhere from 60 to 90 minutes to receive the food; one night the food arrived cold. I needed to use the there Internet access for business purposes. It was a joke, It cut me off every few minutes. The check-in woman was a bit rude. She seemed to have better things to do. From a location standpoint, the hotel is close to everything on the strip. They have a tram that takes you to the Luxor, Excalibur and MGM Grand. They have several decent resturants but some of the prices are outrageous. Portions are decent though. I would not stay in the Mandalay again, probably try one of the highend chain hotels.\n\nReview 24:\nNo wifi even though I'm paying for it. Check-in was a joke - and it wasn't even busy. Slow weekday and they couldn't even cluster a couple rooms together.\n\nReview 25:\nI was here for 7 days during this summer. The place was completly booked & there was no shortest of guess. First this is suppose to be a 5 star hotel but it has 2 star service. The hallways were dirty with linens & pillows in the floor for hours. The carpet was really dirty & there's was no rush by the cleaning crew to get to it. The information counter people were not there to help but to just take your money. The valet parking took forever at anytime of the day or night. The food in their restaurants was horrible & expensive. Their casinos were also very dirty. The cocktail girls didn't serve you unless you looked like Bill Gates. Overall this place needs lots of tidy-up. Giving the fact that you will pay a small fortune for a week here. Don't waste your cash on trash with a brand name. Plenty of other good hotels in the strip for a lot less & with better service.\n\nReview 26:\nI have never ever stayed at a worse hotel! The staff were so rude and ignorant. The bellman LOST out bags (from the limo to our room, how is that possible??!? ), the maids only clean and freshen room every 2 days. There is no secure access for elevator so drunks and hookers are wandering the halls of the room floors at all hours. the restaurants were all crap, and WAY over priced than anywhere else. The bathrooms were old and gross, the ONLY good part about this *&%^ hole is the pool, and it was closed while we were there! Do NOT stay here OR THEhotel. I have warned everyone of my friends, and one of the couples I know went anyways regardless of my warning, and guess what? They came back complaining that it was so horrible!\n\nReview 27:\nWe stayed here for 10 days and loved it. The hotel is at the end of strip but we found it easy to get about using the monorail and walking from one hotel to the next. The bedrooms were very large and spotless housekeeping did a great job. Check in and out were easy without any problems. The hotel has so many options for dinning we tried most of the restaurants couldn't fault any, we really enjoyed The Cafe really good food, reasonable prices and casual relaxed atmosphere. We spent most days by the pool, most mornings we were down by 9am so didn't have any trouble finding sunbeds, a couple of days whilst we were there the pool got extremely busy and people did struggle to find sunbeds. We loved this hotel and would recommend.\n\nReview 28:\nGot a discount code from VegasMessageBoard.com and stayed 3 nights for $129 a night mostly because of the pool. The teens very much enjoyed the beach. Temp was close to 115 degrees so extra credit is given from the walkway/tram to the Luxor and Excaliber that eventually lead to a bridge to the New York New York and finally another bridge to the MGM and shops near the Coke bottle. Hardly had to step out into the heat! Hotel itself was beautiful. Check in was fast and there were plenty of bell hops, parking valets and reservation clerks working when we arrived around 4 PM. The room was plenty big for the four of us and bathroom was also spacious. Our only complaint would be the line at the elevators both to and from our room. It drove us crazy to have to get in line for an elevator!\n\nReview 29:\nCheck in took a very long time - only 4 counters for some hundred guests. Booked a double queen smoking room - got a king bed non smoking room. Pool was closed ahead of time, due to a private wedding party. Manager on duty was not really friendly as we complained about it. The hotel is definitively not worth the money. You get better hotels with better service and more friendly staff at Las Vegas for half the price. We stayed at Tropicana Hotel and at Stratosphere Tower for less than 50 Dollars per night and it was definitively pleasant. So if you are looking for service - go to another place.\n\nReview 30:\nWe were anxious to stay at Mandalay Bay as we had typically stayed at the other end of the strip on our annual trips to Vegas. We were extremely disappointed in how filthy the room was. The housekeeping staff don't believe in vacuuming up to the wall... there was a dirt/dust strip about 4 inches away from the wall. That was the first night.....should have been the last night. The next day after housekeeping was there.... no towels left in the bathroom and the tub hadn't been touched. A call to the front desk might as well have been a call to a wall. No one seemed too excited to correct the issue... eventually we got a couple of towels, then had to request a couple more. Not good. Won't waste my money there again.\n\nReview 31:\nWe booked here for the wave pool and lazy river. The kids loved them, but man, was it hot out there in July with no shade. The sand was too hot to walk on without shoes and my shoes were too hot to put on unless I remembered to keep them in the shade under my chaise. I would regularly do laps in the lazy river to keep cool. Our room was quite nice with a view of all the pools (seven, I counted), the airport, and Black Mountain in the background. As with other trips to Las Vegas, check in took too long, but there were no problems with our room at all. My biggest disappointment with the hotel is the restaurant choices. There was really no restaurant appealing to all of us. We attended the Lion King one night, so took dinner at The Raffles restaurant which had terrible service--highly unusual for Vegas. We had breakfast at the House of Blues which was good, but very expensive. I might stay again for the right deal, but would look for other hotels first.\n\nReview 32:\nWe have stayed at many hotels in Las Vegas and found the Mandalay Bay Resort & Casino to be one of the more elegant and respectable places to stay. We were not hounded by vendors when leaving the hotel and everyone was extremely accomodating. Only wish the checkout could be upgraded. Second time we've stay here and both times we waiting up to 20 minutes for someone to help us check out.\n\nReview 33:\nI stayed here because I was attending a conference, and my roommate uses a scooter. The hallway where the elevators are is so narrow, it is VERY difficult to navigate with a scooter. Especially when it is crowded. The beds were positively the worst I've ever experienced in a hotel room. They are very hard. The carpet was also filthy with multiple cigarette burns. Our towels were not changed daily, there was a sign in the bathroom that said you had to call the front desk if you wanted fresh towels. Unbelievable. For the high price I paid for this hotel, I expected much more. Other posters are correct when they say there is no wow factor to this hotel. Pay the extra $$ and stay at the Venetian. If I come to another confence here, I will stay at Luxor. I will not stay here again. The positives: food at Raffles (the 24 hr joint) was very good, and the portions were pretty good for the price. The bell desk, baggage people, and valet were very friendly and answered all my questions and treated us very well.\n\nReview 34:\nThe maid service in such a beautiful hotel is pitiful, when we arrived there were no face towels in the room the bed appeared to be in disarray after we called, they did send someone up to redo the bed. There were no bathrobes in the room when we called again they sent two up. If you have them why not place them in the room? We stood there for four nights I don't beleive they vacuumed once there was a dead moth in the room and it was there for the entire stay. They never removed the dirty glasses which were in our room and they never replaced the backup toilet paper until we called again somewhat disappointing when you need it. We had better sevice in a Hilton garden than this hoetl. For such an expensive hotel it is not worth it.\n\nReview 35:\nIt has been awhile since we had been to Vegas...start w/ 20 min wait to get into valet parking! 30 min wait to check-in, followed by 20 min wait for elevator(only one elevator source to rooms!!) No service at eyecandy!! Waited in line for 20 mins for a sandwich for them to tell me that refrigeration system down! Returned to my hotel after night out for them to tell me valet FULL!! Day of check-out waited for bell hop 1 be after 3 calls placed to wait 20 mins for car from valet...serious management issues @ this hotel.\n\nReview 36:\nI loved every minute at this hotel. Lobby was massive and nice staff. loads of resaurants shops and bars something for everyone. Room was amazing , view was out of this world could see the whole stretch from my bed, not that i was in it much. Leaire facilites are the best in vegas by far. Swimming pool with wave machine and man-made beach in the middle of the dessert. awsome! !\n\nReview 37:\nhave gone to vegas many times but Mandalay Bay is the BEST in service and things to do (or do nothing!!!) Great atmosphere and staff SO NICE! From check in to checkout--great experience. Paid alot cuz of Holiday Weekend but worth it. Wish I could go on weekday where the value would definitely be great.\n\nReview 38:\nI attend a yearly conference that is hosted by this hotel - everything was as good as it gets. What was great this time - was I simply requested a room with a great view of the strip - and I was VERY surprised to get exactly what I asked for - an incredible view on the 31st floor. I took a ton of pics! Usually when you go to most hotels - the view rooms aren't available - or they're twice the cost - but this time I figured I'd simply ask - and I was accomodated very nicely. No issues at all - with anything.... ! Food was great as usual service was excellent the staff was friendly when I needed something answered. Looking forward to next year's convention here once again!\n\nReview 39:\nfirst day there was nightmare, took forever to get elevator to room then room next to us had bunch of drunks arguing . after we had put all of our things away in room went to go out and there was a guy laying on floor in front of our door we had to step over him to get out .went to front desk right away and complained,they said they sent security up to take care of the problem. we were told our room can be switched so we went up to pack up and move when we got up there no security and still drunk in front of door.really put our whole vacation in a bad mood.not to mention no where to sit any days we went to pool.would not recommend this place to anyone.\n\nReview 40:\nLocated at the end of the strip means you have to walk, monorail or take a cab to any other hotel or attractions, in temperatures of over 100 degrees this makes going out a pain rather than a pleasure. The hotel it's self is lovely, but the public rooms are rather cold, most people take a sweat shirt with them when they go down to breakfast or dinner. Best casino in the area if you don't smoke as it is so large the smoke dissipates quickly. Would recommend for a quieter Vegas location\n\nReview 41:\nThe hotel is a bit far from everything including the strip, but overall id say it was great. The service was excelent, the building is a bit shabby but still nice. My only compalint will be that the wifi service was not working at a decent speed. Other then that i say it was great\n\nReview 42:\nMy family and I came to celebrate my younger sisters 21st birthday. We thought Mandalay Bay would be a really nice place. When we arived we were supposto be on the same floor with connected rooms. The front desk so said no we were not even on the same floor for all three of our rooms. We had to wait 4 hours for our rooms to be ready and then on our last day we were robbed $2,000 worth of stuff out of our room so far the hotel has done nothing. Sounds about the same with one of the stories below. It is very dangers and the have hardly any security. This is not a nice place to stay! Now my sister has a horrible memory of her 21st birthday.\n\nReview 43:\nMy kids and I had a great time at Mandalay Bay. I couldn't get them out of the wave pool. We stayed in a suite at THE Hotel...simply gorgeous!\n\nReview 44:\nWe stay here time and time again because we simply cannot find a nicer pool anywhere in Vegas. If it's hot (which it usually is) and you want the best pool in Vegas with very nice rooms, look no further than Mandalay Bay. The gambling is not as crowded as some of the other hotels but the results are about the same. There are several places for live music each with its own flavor. All in all, a very clean and comfortable place to stay in Vegas.\n\nReview 45:\nI came for a conference and stayed in the hotel too. The walk is long, wear comfortable shoes! Nice hotel with great service. My only complaint is the bed was not as comfortable as I would have liked. Could use some improvement.\n\nReview 46:\nThe Mandalay Bay is a fairly nice place to stay if you never have to sleep in your bed. Their mattresses are about the worst ever. I've stayed in discount hotels that have better beds. You can feel the metal springs with every move. And they call themselves a four star hotel? The rooms are also getting a bit banged up too. The room I stayed in must have had some rough parties, as the doors had lots of scratches and dings in it. Other than that, the bathrooms are very nice, and housekeeping is excellent. Their pools are closed and seem to be under constant contruction during the winter seasons - at least the last two times I've had to attend a convention there. From a convenience standpoint: very close to the airport, but you have to travel a lot to see the rest of the Strip. Also, if you attend a convention be aware that it can take 15 minutes from your room to the hotel's convention center. But having to walk a lot is pretty standard for Vegas.\n\nReview 47:\nI just read a very recent review from a traveller from Ohio and felt I should post. I stayed at Mandalay Bay in July 2002 and experienced loss of personal property also. Unfortunately, I never reported it. I was on a 3 week cross country trip and didn't even realize that $400 worth of my clothing was stolen out of the luggage in my room until I returned home. I realized that pieces of my wardrobe were missing and then it all fell into place. I had washed my clothes in Phoenix before arriving at Mandalay Bay for a 3 night stay. I knew all my clothing was there and the last hotel I had brought my bags into the room was MB. A friend of mine saw the maid looking at her with a strange expression when she stopped in the room briefly from the pool and the maid was my height (almost 5'11\"). Funny how all my tall woman's clothing was taken. I visit Vegas up to 3 times a year and will NEVER stay at this hotel again. Have never experienced this at any other hotel in Vegas. Beware if you choose this hotel!\n\nReview 48:\nYou can't beat Mandalay Bay's Pool areas in the summer! The beach/wave pool area is always packed but you can always walk around to the hidden lagoon pools to grab a chair. When checking in, a MUST is to make sure you are at the top floor of the elevator bank (if you are on one of the bottom floors you will NEVER get an elevator and will have to ride it up just to go down). The best food is at the House of Blues or StripSteak. As any hotel make sure you don't get one of the adjoining rooms b/c you will hear everything going on in that room. Don't miss the view from the roof at the Foundation Room (best view in Vegas). The BIG Wheel of Fortune game that has a real wheel is worth checking out Not the best gym as all they have is a cardio center, but hey its Vegas are you really going to workout?\n\nReview 49:\nSheer quality: I never I thought I\u2019d manage top Caesar\u2019s Palace, where I stopped earlier in the week, but unexpectedly the Mandalay Bay managed it. To catch a flight the following morning we stayed for just one night on 25th September. We took the oppoutunity to upgrade to the Honeymoon suite a complete bargain, which was still cheaper than a basic room at the Luxor next door. A huge and quiet room with a great bathroom with massive Jacuzzi. The restaurants, bars and gaming area are also great and more than make for being at the \u2018quite end\u2019 of the Strip. Mandalay Bay is very highly recommended and my only disappointed was that I just missed Jeff Beck at the Mandalay Bay\u2019s House of Blues!\n\nReview 50:\nWe paid \"event special price\" which was $40.00 higher than advertised elsewhere, then had terrible service. Bugs in the bed, and after bringing to the attention of the staff we were made to feel like it was our porblem not theirs. The room was not made up on two seperate occations and we spent 20 to 30 minutes on hold every time we tried to get in touch with special services personal. It took two or three phone call to get needed room services items. The staff was rude and inattentive. I bought my own bug spray and benadril for my own releif of the problems and spent three nights with interuped sleep.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30530, "query_start_index": 30532, "query_end_index": 30532, "truncation_seperator": "... 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{"id": "99392", "pid": "99392", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nNot bad if you're ok living in a shoe box This is a nice hotel however I was shocked when I opened the door and found a room that is about 20 square feet in size. You can't even open the bathroom door fully because the bed is in the way. It's shocking that they are charging $200 + a night for this room. The restaurant is great and the rooftop/view of the Empire State Building is cool, but if you stay here *make sure you know what size room you are getting because the pictures online are not accurately representing the rooms**.\n\nReview 2:\nBof\n\nReview 3:\nSound bet for Manhattan virgins We stayed at the Metro in May 2004. We chose a double double room (two double beds) and made sure it was at the back and non-smoking (following your previous reviewers). Hotel is in brilliant location for seeing all of Manhattan. Decor is tasteful Art Deco and roof terrace/bar has great views of Empire State Building etc. Room was very clean and mainly quiet (although air con was a bit clunky and we overheard someone at reception who said she had had a sleepess night as hers leaked) and binmen woke us up on Monday a.m!I wouldn't get over-excited about the free breakfast - it's just bagels and muffins.The Metro Grill serves good quality food but very pricey. Overall we were pleased with our choice.\n\nReview 4:\nGreat hotel at a great price and locaton  The Hotel Metro is great! The hotel room was spacious and very clean. The bed was very comfortable. The shower was one of the best I have ever used. The location is the best, only one block from Macy's and a few blocks from the Empire State Building. The subway is on the same block as the hotel. I would highly recommend this hotel and will plan on going back there in the future.\n\nReview 5:\nJust about ok for the price... Very poor impression of the metro. The staff was rude and unhelpful (the man on reception checked us in whilst he was on the phone - when the smoke alarm went off and we called reception they said they'd come up and didn't etc), the room was rather small and nothing special, the air conditionning was extremely noisy, etc. The only thing it has going for it is a good location (small street off 5th avenue) and a decent breakfast included in the price. I guess at NYC prices, you get what you pay for...Roof terrace was closed so couldn't enjoy that either.\n\nReview 6:\nCouldnt swing a cat! I booked a room at the Metro based on all the good reviews it has received. Whilst I agree that the hotel is in a good location and the rooms are very clean, I am shocked that nobody has commented on the ridiculously small size of the rooms. My room was so small that the bathroom door couldnt open more than half way as it hit against the bed. I also had to put my suitcase at the side of the bed as there was nowhere else I could put it so I couldnt get in the bed from that side.I also couldnt sleep properly as the air conditioning was really loud.I am not a fussy person and I have stayed in comparative star hotels before, but I really cannot be the only person to have had a problem with this.\n\nReview 7:\nDisappointed During a recent visit to NYC, I stayed at the Hotel Metro for one night. Overall, I was not impressed. The Hotel itself is located on a narrow street in the Garment District. I got a room on the third floor and it was incredibly noisy ---- all night. Car alarms, trash pickup and people on the street were some of the sounds I heard before finally falling asleep. The rooms were smaller than average, with my room being half the size of the room I stayed at in the Affinia Dumont. There were two single beds, which is not what my wife and I had in mind when we booked the room. The bellhop was basically useless, except for storing bags. While this hotel is cheap, you can do much better in NYC for just a little more money.\n\nReview 8:\nPerfect This was my first stay in New York and I was looking for a hotel that was good value and in a good location. The Metro provided both of these perfectly. The rooms were clean, the staff helpful and it was surprisingly quiet given the location.The simple buffet breakfast is included in the price and there is a great bar/restaurant adjoining.I will be staying here again on my next trip.\n\nReview 9:\nStaff was really helpful - nice continental breakfast From the moment we arrived the staff seemed happy to see us arrive (verses thinking we are another pain headed their way), treated us as guests and was helpful throughout the entire trip with directions, theater tickets, transportation, etc. This was my youngests son's first trip to the Big Apple and he thought it was great. Thanks for making his first trip so memorable.....we'll be back.The location was also nice and centrally located in Mid-Town.Dan H - Apple Valley MN\n\nReview 10:\nGreat Hotel We just returned from a 4 day visit to New York. This hotel was a 4 min walk from Macys and 5 mins from The Empire State building. We were on the 6th floor at the front of the Hotel. The street noise was not excessive but all streets in New York have traffic and beeping horns. A pair of earplugs helps. The lifts were slow but as we were on the 6th floor we used the stairs ( for going down!). The room was a standard room, good bed, clean bathroom. The breakfast in the morning was great. It got busy at different times but some people just took what they wanted back to their rooms. I would class this hotel as a tourist hotel not really for business travellers. The staff were polite but did not have much dealing with them except when they stored our bags and called a cab when we were leaving. All in all it was a success and would go back.\n\nReview 11:\nHow U Doin? A great NY hotel .... We stayed here from 23rd to 29th April 2005. We chose the Hotel Metro due to the excellent reviews and location. We thought the Metro was spotlessly clean and the maid service was the best we have encountered - fresh towels and bed linen everyday! The buffet breakfast sets you up for the day - does get a little crowded at times but thats expected as everyone wants to get out around the same time. The Metro Grill Restaurant was one of the best meals we have ever had .... cooked to perfection and really friendly staff. Macys right near by but don't forget to source out the 11.5% discount voucher before you starting purchasing. We had a room on the 9th floor but it does get noisy at certain times during the night .... the city that never sleeps and all that so ear plugs a good idea. Hope you all have a great time in NY .... it really is a great city. Have fun !\n\nReview 12:\nWon't stay here again I attended a day and a half conference in New York City recently and stayed two nights at the Hotel Metro. Given the great reviews and the suggestion from the conference organizers, I thought it was a good choice. The location was great and well within walking distance of the conference and the Empire State Building. However, the room was tiny and of Days Inn quality. The carpet was dirty and the building smelled of cigarette smoke ( I know people on the east coast smoke in the buildings unlike the L.A. area), but it was bothersome. I also didn't see any rampsfor people who use wheelchairs or scooters and the building and elevators would not accomodate a person with a disability easily. Staff was friendly enough and had good ideas about what shows to see and things to do while in the city. This hotel would not be my choice for my next trip to NYC and oh, I haven't slept on box springs in twenty five years!\n\nReview 13:\nSuper Hotel Just back from a three day trip to New York. Not enough time to do all but we will be back soon. Will definitely book Hotel Metro again. It is very central for shopping and sightseeing.The bedroom was big enough, lovely shower and lots of hot water and spotlessly clean, the bed was really comfortable. The breakfast set us up for the day we could help ourself to muffins, bagels, toast, cereals, yogurts and fresh fruit. there was tea, coffee and juices also. The reception staff and bell boy were most helpful and nothing was too much trouble.\n\nReview 14:\nPre-Christmas visit to the Big Apple. Found staff to be pleasant and helpful. Excellent location. Room spacious and very clean, but front facing rooms can be noisy. 24 hour coffee a great bonus! Would return to this hotel.\n\nReview 15:\nCute, but some problems The decor is charming, the free breakfasts are excellent, our room had a walk-in shower and the staff is surprisingly friendly and helpful for NYC. On the other hand, the neighborhood is a little creepy, esp. passing by the gauntlet of garbage piled high on the sidewalks every day and night. Don't be misled by all new plush top mattresses as I was - that apparently means nicer ticking, not pillow top. The bed was too hard for me. I awoke with back pain for the first time in many years. Minibar had only coca-cola and alcohol. Storing water, fruit, or juice prohibited with an electronic alarm to enforce it. Cheap plastic cups - no glasses. Superior queen sleeping room 10'x12', bath 4'x5', pretty small for 3.5* even in NYC. Roof deck closed.Maybe all one can expect for the price in NYC ($310 weeknight) but next time I will try somewhere a little more expensive.\n\nReview 16:\nGreat littel hotel, great location I'm so glad I trusted the Trip Advisor reviews--this hotel is a gem. We decided rather last minute to take a Thanksgiving weekend trip to New York, so I was pleasantly surprised to be able to find a hotel in a great location at such a reasonable price for NYC ($220/nite for a regular double). The rooms wasn't huge by US standards, but was very well-maintained, smartly appointed, comfortable and, above all, clean! The continental breakfast that's included is a big plus--a wide selection of fruit, cereal, bagels, pastries, yogurt, cheese, juices--more than enough to give you a great start on the day. And the lounge remains open with coffee and tea available 24 hours.The location is great. On a relatively quiet street just a block from Herald Square and easy walking distance to all Midtown attractions. The doorman gave great tips and directions.The only funkiness is the minibar system, which is on a sensor and registers anything that's moved. But at checkout we were aksed what we used, and everything else was taken off with no hassle at all.A very pleasant experience--would definitely stay there again and recommend to anyone.\n\nReview 17:\nGood Location - Good Accomodations The hotel room was not spacious, but was very clean and quiet. We had no problems with the elevators, as some of the other reviewers have suggested. The hotel was working on the elevators, but they always arrived promptly during our five day stay. The wireless internet access was not working properly, but it was also being repaired. The computers in the business center are extremely slow and should only be used as a last resort.The hotel's location is great. In the middle of midtown and close to a subway station. You can hop right on and be anywhere in NYC in a matter of minutes.The front desk personnel were adequate, but not extremely friendly. The bellman was very helpful and had a cab waiting for us when we were ready to depart for the airport. The housekeeping department did a great job and the room was always clean and restocked with supplies.On my next trip to NYC, I will likely stay here again.\n\nReview 18:\nVery nice Nice stay, clean room, nice employees and so central ! Between broadway and the Fith ave., it's perfect! I recommand this hotel a lot. I had no view of the city in my room but it's was very quiet.Nice to know, they give a discount rate for clients if you want to park your car in the center parking in front of the hotel (20$ per day).\n\nReview 19:\nExcellent Location! The location of the hotel could not be any better. It is within walking distance to the Empire State Building, Times Square, Madison Square Garden, Macy's and most important of all, the subway station at Herald Square. There is a great Korean restaurant right next door to the hotel that is open 24 hours! I was able to take great night shots of the ESB from the roof of the hotel. The staff were very friendly and professional. My only gripe is that the room did not have extra electrical outlets for my laptop. I had to unplug the fridge to free one up. Our room faced the street so it was a bit noisy especially with the garbage trucks picking up trash in the middle of night. But the noise was tolerable. Overall, the hotel deserves high praise, a large part due to it's location. Happy travels!\n\nReview 20:\nNot outstanding, but location is excellent Nothing outstanding, but fine overall. The location is excellent, and the room is tiny, but clean and quiet. The breakfast buffet is fine as well - not outstanding, not terrible. Service is brusque; this was one area that I felt could be improved. Overall, for the price (I paid around $300.night for a weekend in October) it's a good value, because of the location. It's difficult to find something in NYC that's any cheaper and also in a decent location.\n\nReview 21:\nAvoid I do not usually write reviews but do use this site. I was totally mislead by the positive reviews because this hotel was bad. Here is the issues with this hotel and absolutely none were resolved or attempted to be resolved by the staff, their response was the hotel was sold out and the city was sold out so I was stuck.Here are the issues:Mold on the walls, peeling wallpaper, no hot water in the morning, stains on the carpet, very noisy, smoky smells in the halls, no volume on the TV. NewYork hotels are lousy but there is a brand new Residence Inn around the corner stay there instead!\n\nReview 22:\nNice hotel, great location We thought the staff was nice and attentive, except for the lazy doormen who never open the door for you. The room was nice, and about average size for NYC. The room was always clean, and tastefully decorated. I'd recommend it. Also, we found a WONDERFUL bakery in Little Italy called La Bella Ferrarra. Try the butter biscuits - you won't be sorry! Also, if you are a beader (make beaded jewelry), there are a couple of great bead shops a couple of blocks away on 6th. And if the Yankees are playing, it's definintely a great American experience to go to the game. We had a blast.\n\nReview 23:\nLove the Price, Love the Terrace! This is the second time I have stayed in the Hotel Metro, and the next time I visit Manhattan I will stay there again. Our room was only $180 a night, in a central location. The rooftop terrace view of the Empire State Building is fabulous. The hotel is quite attractive and clean, the staff was helpful. What more can I say?I'm not sure why this is only a 2 star hotel-I usually associate 2 star hotels with run-down Ramadas near the airport. The Metro far exceeds 2 stars\n\nReview 24:\nGreat choice... Don't use the phone Stayed here for 10 nights. The room was small and basic but clean; as stated in earlier reviews, the air conditioner and fridge are VERY noisy - bring earplugs. The complimentary breakfast consisted of nice muffins/pastries and coffee - not espresso, as expected. The staff were always helpful and cheery. Great location: subway at corner of block, very close to Macy's and Empire State Building (visible from terrace). As for the phone: I had to make international calls... I know they are expensive at hotels but when there was no reply from the other party I was charged more than 7 dollars anyway... That's theft.\n\nReview 25:\nBest Kept secret Great Place to stay in new york.Stayed here about 4 times now. Never had any complaints.Staff are freindly and very helpful.Rooms are excellent. a bit small. but you are in new york.All rooms are refurbished. So everythings new.Nice comfy beds. Brerakfast included. Tea  coffee free all day in reception.Fantastic location. 100 yds from Macys. Times sqaure just around the corner.Dont bother trying to find a better hotel on a budget. This is the place to stay...\n\nReview 26:\nHotel Metro staff We stayed at the the Hotel Metro last week. Although not a luxury facility, the hotel was clean and had an air of sophistication. The staff was very pleasant. Ana Maria in the bar was particularly cordial. We would stay there again.\n\nReview 27:\nGreat location, very friendly staff. I have just spent 5 days at the Hotel Metro with my 16 year old daugher and her friend. The location of the hotel was excellent for both sightseeing and shopping. We could walk everywhere we wanted to go. - Times Square 10 mins, 5th Avenue Shopping 15 mins, Empire State Building 2 mins! The room was very clean and had everything you could ask for, hairdryer, tv, minibar, iron and very comfortable beds. Breakfast was included and this was a great bonus as it meant we didn't have to look for somewhere to eat each morning. There was huge selection of muffins, bagels, cereals - in fact everything you could ask for. The hotel bar was very welcoming, food there was great too. Staff couldn't have been more helpful. I would recommend this hotel as an excellent choice for a short break. One tip though, ask for a room at the back of the hotel, ours was at the back and although there was no view, we also didn't have to listen to the traffic all night! I imagine rooms at the front could be a bit noisy.\n\nReview 28:\nHotel Metro 2-7th December 2004 Just got back after a 4 night stay at the Metro, it was our first visit and we had a fantastic time. I had read mix reviews but was very pleasantly suprised with the hotel. We had a large twin room with all the amenities, the only down side was that there were not tea making facilities in the room you had to go down to the breakfast room where it was available day and night, we also had a noisy fridge in the room but we coped with this we did soo much walking that made us soo tired we did not hear it during the night! !Great location and we managed to do everything that we wanted to during our stay. The staff we extremely helpful they booked our trips for us and gave us money off vouchers for Macy's which was very well received and used!. I will certainly return to New York and would stay back at the Metro.\n\nReview 29:\nLess $$$ = Less Comfort The bad first - when my fiance' and I arrived, they said they only had a two-bed room available, which turned out to be two, twin, box spring beds. I believe the room had a broken window because all night, every night, we heard trucks loading and unloading, and sirens, and honking. There also was an unusual stink by one of the beds and the TV channels did not come in clearly.The good- they have nice, clean, marble showers (no tub). The rooms have good air-conditioning/heaters that make the temp in the room comfortable. They have free coffee downstairs all day. Besides all the delivery trucks, it is in a fairly good location next to subs and easy walking distance to touristy spots. This room was OK if you don't plan to be in it for long periods.\n\nReview 30:\nStrategic position in Manhattan       on the roof of the hotel\n\nReview 31:\nHappy with Metro There were 4 of us women in 2 twin bedded rooms. Although our rooms were quite small they were very comfortable and clean. Our sheets and towels were changed daily and the staff were extremely helpful, even coming to our rescue when our shuttle back to the airport was delayed. Complementary breakfast every morning of beigels cream cheese and various muffins with coffee was a nice surprise. This was my first visit to NY. I'll definitely go back and I'll definitely be staying in Hotel Metro and would recommend it to anybody.\n\nReview 32:\nWhat a mistake! Small, depressing rooms and an unhelpful staff (especially if you didn't book directly with the hotel). Made for a disappointing trip to NYC. Maybe some of the rooms are OK, but many (most?) are tiny and run down--see other reviews of the hotel. If you can stay anywhere else, don't take a chance on the Metro.\n\nReview 33:\nnever again Stayed 3 nights at the Metro.We got a newly renovated room with two beds. It was small but clean. They offer a nice free breakfast. Location is nice, Macy's is just around the corner and subway is only a few steps away.Sounds like a perfect place?NO!The rooms facing the street are a nightmare because it was extremely loud as the windows have no soundproofing and most of the window seals are gone!You feel like standing in the middle of the street. It is a very busy street and you will be awake every nigth for up to 3-4 hrs because of the garbage collection! Scores and scores of bags cover the sidewalks every night and it takes time to collect all.The front-desk staff is extremly rude and lied to beat the band!They also refused to give us an other room.I will never stay here again!Be careful, this place could ruin your stay in NYC if you get on of the rooms facing the street.\n\nReview 34:\nGreat Small Hotel We had a lovely stay at this hotel. It was very smart, clean and all the staff were polite and courteous. Was very apprehensive about which hotel to choose - and I'm glad I chose this one for my first experience of New York.The Continental breakfast was excellent with loads of muffins, croissants, bagels, cereals - it was a good starting point for the day.Our room was small, clean and very cosy - but then again what more do you need when you're in New York.Thumbs up to the Metro from me and thanks for a lovely stay.PS Ladies Macey's is only a 5 minute walk.\n\nReview 35:\nbasic, clean but with cockroaches! We were recomended this hotel from our travel agent as the lady who booked it for us had stayed there previously. it is in a great position very near to fifth avenue and just around the corner from Macy's. However, there are no tea/coffee facilities in your room, you have to go down to the breakfast room for refreshments. Our room had not one but 2 cockroaches, caught by the bell boy but with no apology given. The bell boys were very helpful and friendly but the receptionist were totally different, disinterested when asking where would be good to eat and generally unhelpful and glum. Shame because the hotel has a warm atmosphere. Rooms are basic but clean (minus cockroaches)\n\nReview 36:\ngood location and worth the money great loaction for time square, maceys etc. The staff are helpful and we enjoyed our stay had a room on the fifth floor looking into the square nothing to look at but no noise from the road, wifi in the room worked well.\n\nReview 37:\nGreat quality for the budget minded traveller We were budget conscious when booking the hotel and its services far exceeded my expectations. Its location was fantastic, close to all the attractions, and transport via the Metro is literally 30sec away. We had a quiet room (unbelievable in NY) and although the bed was a lilttle bit on the small side, we had a comfortable rest. Would recommend this hotel to anyone wanting decent accomodation in NY but don't want to pay the higher prices of the hotel chains.\n\nReview 38:\nCheck him out! Beware of the little signs throughout the lobby that say, no food or drink in this area. I was sipping on a cup of coffee at 9 AM when the owner walked by and asked me if I knew how to read (like I'm a child or something). A minute later he came back and told his staff at the front desk to check him out!. I'm totally serious...He was actually doing me a favor because I will NEVER stay in his dump hotel EVER again and neither will anyone else from my company. For $420 a night, I'd rather stay at any other hotel in Manhattan where the guest is welcome. Cheap furniture made in China (that the owner is so protective of) is what to expect at Hotel Metro. No water pressure in the shower, slow (crowded) elevators that take forever to get up to the 12th floor. Rooms smell of rotten fish from the Korean restaurant next store. I can go on and on but this place is not worth it. Stay far way from this dive hole-in-the-wall and the better off you'll be. Take my word for it.\n\nReview 39:\nWouldn't Stay Here Again Stayed at the Metro Hotel in June. Small corner room, no view, dark and dismal. Staff un-helpful and un-willing to change room. Room was a little dirty too. Rooms were not cleaned propely, for example a pill was left on the floor from a previous client. On a positive note, the location is fab and you will not be let down by the good time that is to be had in NY!\n\nReview 40:\nLoved the small hotel off the beaten path Metro is a small, off the beaten-path hotel on w35th St in NYC. It was clean and attractive inside. The room was ample enough to live, store luggage, and do some work. Free WiFi throughout the hotel is a big plus. The staff is super friendly, and the courtesy continental breakfast is excellent. It is a short walk on 35th St to either 5th or 6th AV, which are major thoroughfares through downtown Manhattan. Restaurant and bar were well above average.\n\nReview 41:\nNo problems, great location This was my first time booking a hotel in NYC. After reading lots of reviews for lots of hotels, some of which sounded scary, I opted for a relatively expensive, but safe bet. The Hotel Metro matched my expectations. There were no problems at all. I had a single room with a king size bed. It was small but comfortable. The amenities (bed, towels, toiletries, TV, etc.) were those of an average hotel like a Holiday Inn. The staff were professional but not particularly friendly or helpful. The location is really great, half a block from the subway at Herald Square, plus there are quite a few places to eat around the hotel, especially Korean food.\n\nReview 42:\nBelieve the great reviews We stayed at the Hotel Metro based on the reviews on this site and we weren't disappointed. Great location (we walked with our luggage and a 7-year-old from Grand Central), good breakfast, free New York Times, free computer room. We observed one of the helpful staff offering a loaner umbrella to a German man who hadn't even asked for it! (He just said sadly, Es regnet!) Airport transport is available for about $20. We enjoyed the fact that most of the guests were European, but that may have been because it was July 4th weekend. We had a room in the back on the fifth floor that had no view but was incredibly quiet and quite large. We were travelling with our 7-year-old daughter, but she seemed to be the only child in the place. Do try one of the three Korean restaurants next door. We ate in the middle one and loved it! We'll definitely stay here again.\n\nReview 43:\nNice Place To Stay! I stayed at the Metro Hotel the first of Oct. 2004 and enjoyed my stay. We had a room with double bed which was larger than most New York hotels and was very quiet. The location is perfect in midtown and the view from the roof top terrace is a great way to wind the day down. All renovated, everything worked fine. The only downside is the location is in Midtown - I would have liked a more neighborhood feel to it. For the price and value, it's a good deal. The complementary coffee and breakfast was wonderful. The staff offered good suggestions on local places to eat which were good. The beds were so-so but I could sleep well on them at night. I would stay here again. Have fun in Manhattan!\n\nReview 44:\nRobbed.... The elevators were not fully operational.We were given a room with a window facing a brick wall.The customer service was deplorable.And my girlfriend had approximately $2000 of jewellery stolen from our room!!! Ok, like the lady at the front desk told me, we should have used a safe. Slip of the mind, but some requisite sympathy would have been nice, rather than been rudley asked how can we be sure that her jewellery is still not in the room(!) after we had explained that the thief (or thieves) had gone through our luggage to remove our valuables. Visit this hotel at your peril. The worst I have ever stayed in. 2 years ago, I stayed at The Waldorf Astoria, NYC, which was the finest city hotel I have frequented. It seems that low budget NY hotels like this one can prove to cost more when theft occurs. Or unlike us, take insurance for peace of mind.I would not wish this experience upon anybody. Please take heed.\n\nReview 45:\nMetro New York We stayed at this hotel for three nights, and found it to be very good. The room was small but ha this is New York unless you are going to pay mega bucks for a larger hotel. The room was very clean with a good daily maid service, the bed was good and gave a good nights sleep,bathroom was tiny but the shower was nice and hot first thing in the morning and remained hot all day. The hotel staff were helpful, and was ready to offer advise on places to visit. The breafast was excellent a great way to start your day in New York, on the night the roof top terrace was a great place to go and see New York by night.I would recommend this hotel and stay there again.A good place to visit is the Rockafellow centre TOP OF THE ROCK by night you can see most of New York and also the E.S.Building.\n\nReview 46:\nNot good value for money This boutique hotel is located in midtown Manhatten in the shadow of the Empire State building and a short walk form Grand Central and Penn Stations. If location is everything then this might be an hotel for you.The rooms are among the smallest in New York City and the furnishings are cheap and poor quality. The furnishings looked are old and well-used. The bathroom was tiny. The room was tiny and looked like a warehouse closet that had been covered with sealer (the paint that is sprayed on and looks something like white cement) with some effects added that looked like they came from a flea market. The bed was small but comfortable for two average size people. The breakfast is average.For US$200 night is is an okay hotel. For more than that it is not value for money and I would look around in NYC for sometign better.\n\nReview 47:\nComes Highly Recommended          Second Sink  Shower\n\nReview 48:\nMidtown Hotel was lovely and very clean although if you are going for a view, perhaps another hotel would be in a better venue. Location is good for the Empire State Building and there is easy access to the subway (a must, just for the experience!!) and Penn station. Time square is not far, a nice 15minute walk taking you passed Bryant Park. An MP3 docking station was located within the room and although no tea/coffee making facilities within the rooms, there is 24hr facilities in the breakfast room which makes for a pleasent social gathering. Staff on the front desk were nothing but friendly and helpful. Although this is supposed to be a review of the hotel, I can't write a report without suggesting going on the 'world yacht cruise' from Pier 83, it was fantastic and had excellent views of manhatten by night as well as high quality food and service with a smile.\n\nReview 49:\nGreat find Having read previous reviews of this hotel decided to book. Given the price was less than most others considered, did not have great expectations. This hotel is a great find in a wonderful location - one block from Macy's, walking distance to the Theatre District, close to the subway for shopping uptown or in Soho. Staff were friendly, rooms of very adequate size, and complimentary breakfast a welcome addition. Would recommend to others and will stay here on our next visit to NYC.\n\nReview 50:\nSuper Lage in New York\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31496, "query_start_index": 31498, "query_end_index": 31498, "truncation_seperator": "... 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{"id": "2520289", "pid": "2520289", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAlthough we immediately reported a broken door and frame, with no door knob, and the fact that the microwave oven did not work, there was no response from management and no attempt to repair anything. Let's see if I get the same lack of response from this review.\n\nReview 2:\nGreat location and ammenities could upgrade roomsGreat a bit specially rugs for ceramic or wood floors. Overall Great\n\nReview 3:\nWe stayed here a few years ago and it was great. Since then it has changed hands to the Wyndham. The timeshare hotel looks the same but the service and cleanliness has gone down greatly. They were flat out rude. When clean towels were requested and did not arrive, the front desk clerk very abrubted informed us that we were to wash our own towels. \"That is what the washing machine is for\" she stated. When my sister informed her that towels were delivered earlier that morning, the desk clerk replied by stating \"well, then you are definitely not getting any more towels\". They have not decreased the price of the rooms, yet no longer provide any housekeeping or customer service. Also, the poor service continued throughout the entire stay. Stay at your own risk. We will not be going back.\n\nReview 4:\nWe absolutely love this resort. There is plenty to eat and do within walking distance. It is also a convenient drive to Orlando, so you can enjoy two vacation destinations with one stay. The staff is very nice and the rooms are great. We usually visit here every other year, as we visit Myrtle Beach in the alternate years.\n\nReview 5:\nStay clear of this place. Here are the following reasons why! 1. No maid service.2. No extra towels or blankets,beds hard as rocks with kid size pillows.3. Rude staff.4.You have to do your own laundry and cleaning.5. Check in takes 2hrs and then they try to talk you into a time share.6. Elevators are slow and sometimes take 10 min to get on.7.Dryer broke, toilet had problems flushing, tub was backed up.8.Holes in room doors and panels falling off the sides.9. People steal your pool towels from pool side.10.Pools are dirty covered with hair and bandades floating around.11.No hot water in the south tower for over 6 hrs. List can go on and on trust me.\n\nReview 6:\nWe do I start no ac in common areas. Bad service at checkin. Many extra charges. Great property bad poor unorganized management. Try the shores or the Hilton. This place doesn't live up to its rating!!! !\n\nReview 7:\nWe stayed at the Ocean Walk Nov 30 - Dec 7, and were very pleasantly suprised by the size of the two bedroom unit. We had a tenth floor corner unit in the south tower overlooking the ocean. The sunrises were magnificent. We loved having our own washer and dryer in our rented timeshare unit. (we are not owners) All the staff were pleasant and helpful. Although we did not have any children with us, it appeared as though there were many activities for them to enjoy. Wireless service in the lobby with many tables and chairs to use was a plus. Next door at the Ocean Walk Shoppes were several excellent restaurants. We loved Adobe Gilas (and actually ate there twice!!) We also liked the Bubba Gump Shrimp Co. The only downside we experienced was after 1 pm the sun disappeared behind the building, rendering the entire pool deck in the shade, which with the temperatures in the 70's made for a cool afternoon. In retrospect, we should have bought some beach chairs at Walmart, and extended our waterside time on the beach.\n\nReview 8:\nThe vacation started off to a smelly room and a bad mattress. Both of those incidents got resolved after we had to get the Manager involved in it. The Manager also had promised us some coupons for our troubles but we never received them. The internet in the lobby is no good. The fitness center was to crowded. Overall the Resort is in a good location with some nice amenities. The vacation turned out to be very nice and relaxing on the pool with bar . I would recommend the Resort but if you have problems with it you should get the Manager involved in it right away other then that you will be wasting your time waiting for somebody from the front desk to fix it for you.\n\nReview 9:\nThis hotel needs some serious updating. The bathroom faucets were broken, permanent dirty stains in the shower, couches were uncomfortable and it needed a good coat of paint. It was clean, aside from the permanent dirt stains in the bathroom. We were constantly waiting for the elevators and a prank fire alarm woke us up at 6 am one morning.\n\nReview 10:\nWe had lots of fun but there were a few issues that bothered me. First, the lazy river is super fun but you have to be using a tube. You can't just float around without one. I don't understand the reasoning behind it. The problem is they dont have enough tubes so you have to sit there and wait for someone to leave. Also the slide, they close it super early, like 5 pm. It should be open late. Second, the hotel doesn't really have a good restaurant. Just a place to buy pizza that doesnt really look too clean. They offer some snacks that are overpriced, so you have to go somewhere else to get a good meal. No delivery to the rooms because of safety. I get it but maybe having some approved, already reliable vendors that are allowed up to the rooms to chose from would be good. Sometimes you just don't want to leave the room at all. POSITIVE: Very helpful and friendly staff. Clean lobby and great location. We would certainly visit again.\n\nReview 11:\nWe rented a two bedroom, two bathroom condo from Time Share Kahuna. This company is a 5 out of 5. Easy to work with. The condo was clean and set up well. The resort is great for families, especially teens. The pools were clean and fun, mini golf is available, and the teens loved hanging out next door at Starbucks in the morning. Pay for oceanfront, it is worth it. There were fun activities planned everyday for all ages. Pool chairs are very difficult to obtain but, the pool security guards will move stuff off of idle chairs if you ask. Elevators are semi slow, just plan accordingly. We purchased beach chairs at the local Target and actually checked them on our Southwest flight and brought them home. It's a busy place, but we all had a good time. Every employee we spoke to in person was polite and helpful. Not so much on the phone, hence the 4 rating.\n\nReview 12:\nThe condo was perfect. Clean and had every appliance you could ask for. Felt like being at home. First time staying in a condo and the experience was fantastic. This resort offers family activities that is fun for all ages.\n\nReview 13:\nRight on the beach. Clean. No internett acess in the room, is the only thing to complain about. Nice pool. Everything was perfect. A few restaurants in walking distance. We liked it so much we did not want to go home.The weather was nice and warm. We got a fantastic wiev from the 15th floor, both over the city and the ocean. Take the elevator up to 25th floor, that was a fantastic wiev.\n\nReview 14:\nWe made reservations through our Wyndham Time Share ownership program. Don't believe the nonsense they tell you about how important you are to the Wydham Time Share program and how you get \"Priority\" on your reservations. We made our reservation several months in advance and asked what it would take to get an ocean view 1 room suite. We offered to pay extra and do what ever they needed to get an ocean facing room. Boy did we get the run around. From the Reservation Staff to the Front Desk to the Guest Services Time Share staff. Everyone gave me a different story. No one would even address the issue and each time we told the individual what we were told we would get double talk about how to get what we wanted. Staff at the desk were rude and unhelpful.\n\nReview 15:\nMy 2nd visit to OceanWalk and will continue to return. Situated with stores, restaurants and a movie theatre next door with many more within short driving distance. Daily activities geared towards kids, indoor miniature golf, computer/games/craft rooms and 2 heated pools/hot tubs with lazy river and water slide outside and 2 heated pools inside. Exercise gym and computer/billiard room for adults. Free Wi-Fi in lobby/computer areas. Unit is spacious, comfortable, full kitchen and balcony. Staff friendly and helpful. Grounds, building and units are well kept. Eatery on site serving basic meals. Bandshell directly in front of resort but closed during Fall season however, outdoor ice skating rink open right beside the Boardwalk/Beach. Lots to do in the Daytona/surrounding areas. OceanWalk is a large complex and at times can be very busy but the ocean front, boardwalk and beach area location compensates for any negatives. Stayed Nov. 26-Dec. 3'11\n\nReview 16:\nocean walk resort is a great place to relax ,party,and injoy yourself .the city could clean up the seaweed on the beach!! !\n\nReview 17:\nLets see! I love the Ocean Walk...however this last time we visted this April, we were kind of dissapointed.....the rooms were very run down!!!! VERY! they said they were updated and just havent got to the room we stayed in...however we had a bunch of people with us, and all there rooms looked like ours!!! They tried to get my to buy a timeshare..but not if they dont keep them updated! SAD NO dvd Player..but a VHS player!!! out dated! I will recommend it, only because you cant beat the loacation...however what you see on the internet is not what you get....and hopefully the lazy river is working because it was down when we were there, and who knows when it will be back up, is what the word was!\n\nReview 18:\nMy Wife and I vacationed at Oceanwalk and had a great time there. This place is so convenient to restaurants like Sloppy Joes (good food and drinks), Johnny Rockets, Bubba Gump, Mai Tai, Quiznos and a ten screen movie theater that all is accessible from the 4th floor. Walk down to the boardwalk and ride the go carts or the feris wheel. Only $5 per person. We didn't have to drive at all. The lazy river was very relaxing. Daytona has really cleaned up and we felt very safe. Our 1 BR condo #1310 was beautiful. Great view from the oceanfront balcony. We rented from a private manager, Joe McMenamin. His email address is joemac1@cox.net. He has a good website with many pix of each room that is available. He has 2 and 3 br also. Link to his site http://www.tiptopwebsite.com/websites/index2.php?username=mcmenamj&page=1\n\nReview 19:\nWe had one of our worst vacations in our lifetime at Wyndham Ocean Walk in Daytona Beach and are still paying for the loss we sustained due to our belongings being stolen while we were out golfing! Hotle security handled the loss of our computer, digital camera, blue tooth and meds as routine! They even had a special device to check the card swipe and tell us that no one had accessed our room! Becuase of that, their insurance did not cover one item. They also said that we had an \"option\" of reporting the theft to the local police. What they neglected to mention was that they had arrested a solicitor earlier in the day, that , as our room was located next to a stair well, we ran in tp three indigents coming up from the stairwell to \"solicit\", placing their ears on the doors as they went to see who was around. They scooted off when we came out of our room. If you value a safe vacation, I would stay FAR AWAY FROM WYNDHAM OCEAN WALK in Daytona Beach!\n\nReview 20:\nWhen I have time I will write more This place is OVER rated and the staff except for the luggage guy was awful! I would never stay here again nor would I recomment it to anyone!\n\nReview 21:\nMy mother and I stayed at the Ocean Walk for the week of Sept 8 - 15, 2007 and we had a wonderful time. My mother is a timeshare owner here and it was our first time to stay at this location. We went to a free concert at the bandshell, which is right in front of the resort, the night we arrived. The room was comfortable and very nice. The view was outstanding from the 18th floor, where we were. We had towels but we did have to call for soap. The only thing that I felt was inadequate was the lack of carts for you to get your luggage and stuff up to you room. There are bellhops to assist you, but they expect tips. They told me when there are extra carts they put them in a certain place. I rarely saw any carts there. For a place with this many rooms there ought to be enough for people to use if they don't want to use the services of the bellhops. I would definitely return for another vacation.\n\nReview 22:\nAs a VIP owner of Wyndham Timeshare points, I have had mostly good things to say about different Wydham properties. Ocean Walk in Daytona Beach, Florida, is a different story. First, as a VIP owner, I am supposed to be given priority for room selection (or atleast that's what they promise at the owner update sessions). On this trip, we were put in the South Tower. To put it politely, the South Tower is run down. The cabinets are chipped and peeling, there was missing kitchen tools, no pillows or blanket for the fold out couch, and moldy looking patio furniture. The front desk was polite about the shortcomings of their facility, but offered nothing to correct the situation. The only thing they offered was to send us out to dinner to make up for it. This fall they plan to start renovating the South Tower. Until then, I suggest you stay away, or demand to be placed in the North Tower. The sample rooms they show you during the \"owner update\" presentation are located there, and they look pretty nice.\n\nReview 23:\nWe enjoyed this resort, but I didn't feel it was kept up very well. There was rust on the appliances in our room and stains on the carpet and furniture. Unfortunately, I don't know if I would stay there again. The place had a lot to do and was very nice, but I look for cleanliness first.\n\nReview 24:\nI know Daytona Beach is sliding, but staying at this Wyndham did not help. We had a two bedroom deluxe suite which was worth about $125.00 per night not $300.00 The screen fell off and was never fixed, the plumbing leaked, the appointments were dated and spartan. The pool deck needs paint TOMORROW. The bullnose around the pool was filled with cracks. Sadly the pool had one bar and no waitresses walking the deck so getting a drink became an adventure, but not a vacation. Worst of all there were hundreds of children all over and no where for them to get anything to eat in the hotel except a little,side \"EATERY\" which closed at 9PM. Seriously, what is with that, it's SUMMER! The main bar was open occasionally when the bartender wasn't \"Filling In\" at the outside bar. Really a poor image here! Sorry, we may well be back to Daytona next year with the National Dance groups, but we will not be staying at this Wyndham unless management has an epiphany SOON !!!! !\n\nReview 25:\nThis was our first time staying at this property and had no idea there would be no cleaning service during our stay. So, when we called to ask if we would get clean towels, we were told to wash our own. When I asked about getting extra laundry detergent, I was told if we had been members of the Wyndham \"family\" (whatever the heck that means) that we would get complimentary laundry soap. For the amount I paid, I simply expected better service than what I was provided. In addition, the elevators are packed, and having a son in a wheelchair, it was very hard to catch an elevator without having to wait in LONG lines. Finally, the lobby smells of a foul odor that reminds me of lingering vomit. Not appealing at all!\n\nReview 26:\nWas one of the worst customer service's I've ever seen. We got there early before 4 and I had asked if we could check in early, the lady was rude and I wasn't even arguing with her. Then when we did get to check in at 4pm. The room was filthy hadn't even been cleaned at all. They said they couldn't get anyone to clean it for a couple of hours. Then the a/c didn't work. The staff at first was very unaccomadating. After my husband went and complained and talked to the person who was in charge we ended up getting our one night we stayed there (because my husband had a business meeting there) for free. So they were ok with getting our money back. The hotel itself is really nice lots and lots of stuff for kids to do. The rooms were ok..but didn't think they were that great for the money you pay. The pool was very nice and the lazy river and the water slide..but it was very crowded..but that happens anywhere when you go during vacation time.\n\nReview 27:\nStayed at the Ocean Walk on August 10-14. In town for a baseball tournament. Upon arrival, we were impressed, however the front desk staff seemed VERY somber at best and did not want to bother to answer any questions. When asked if our room had a balcony, it took three people to even find out the answer. They want all questions to be referred to reservations. Room was clean when we arrived.....................and it was not cleaned again by housekeeper. They did change the towels but not the floors, tubs etc. They took our pool towels which the resort charges you 15.00 a piece for. Never could get housekeepingon phone or front desk. The hotel is really over booked on weekends - they try to sell timeshares to anyone and everyone and their aunts uncles grandmothers - so the place is teeming with kids running amuck. SO crowded it was not enjoyable. Pools were cloudy and needed to be cleaned twice a day. Hotel restaurant was very over priced. I call a place like this a tourist trap. Daytona Beach needs a overhaul. Seedy at best.\n\nReview 28:\nWyndham Ocean Walk is on a great area of the beach were there a lot of things to do and places to eat that are really only walking distance away from the hotel. Obviously the beach was terrific and the weather was perfect in April, so we had a great stay. We really enjoyed the pools even though the lazy river was closed for renovation. Being on the coast, we did some great day trips and saw some great sights in nearby cities. The entire Daytona Beach vacation experience was definitely rated a four, but Wyndham clearly needs to make some upgrades to their units.\n\nReview 29:\nexcellent customer service at the front desk, room was in very good shape, clean and fina for 2 people comfy beds, fluffly pillows, called for extra supplie delivered promptly by staff. Parking was a challenge for some people but handled wonderfully welll and very professional by the 3rd shift team....looking forward to staying again :)\n\nReview 30:\nWe were on the 16th floor in a room that had a burnt hole in the middle of the carpet. The bathroom counter was falling apart, the particle board was literally crumbling. Poor water pressure, not enough pillows. Need I say more. Children running around in wet swimsuits in the lobby, playing on the elevators and stopping at every floor. Teenagers wondering in off the streets, who shouldn\u2019t be there anyways! Not enough security staff. They do not replace your towels, even if they are sandy and wet, the teenager working behind the desk (really texting behind the desk with her feet on the counter) said \"There is no way we can do that for everyone.\" So we had to use the same towels for 3 days. I would like to add that it was very close to the ocean walk and our view was nice, also the pool was nice. Still I will not be back, paid a ridiculous price to be miserable.\n\nReview 31:\nafter reading the reviews here, i was pretty nervous -- but we did not experience any of the problems others have complained about. i booked a one bedroom suite for two nights - i wasn't expecting an ocean front room but we were given one on 10th floor. we got there early to pre-register and actually got our room keys right then (at around 1pm on a friday afternoon) yes it was very crowded around pools and yes elevators were slow at peak times but we really enjoyed our stay and our room was awesome. all staff we spoke with were friendly and helpful. bring your own chairs, beach towels (and an umbrella if you want shade) and you won't have to run for the pool chairs in the mornings. it's great having bars, restaurants and shops right next door - we've stayed at hilton next door and liked this place better (bigger room, better pools)\n\nReview 32:\nHorrible experience!! Check in at 4PM and waiting in line with 100 other people only to be told that your room is not ready ...we waiting in the lobby until 7PM...this must be a NORMAL daily experience, because we saw people waiting after 4PM everday!!! The staff were so FAKE, with their \"I'm sorry, and smirky smile\" that it became a joke to my husband and I after the 5th time in line waiting for the room!! There were SOO many angry people in line, I'm suprised this Wyndham had any employees! AND to make matters worse there are only 4 elevators for the ENTIRE building we stayed in. The elevators took FOREVER to reach the floor we were on and then when the doors opened, it was packed! You actually had to push the \"up\" button, get on, go up to the top floor only to go \"down\" to the lobby! EVERY SINGLE TIME!!! The telephone and TV did not work in the room. Only 3 bath towels for 4 guest. 3 of the 4 bathroom light bulbs were out. The only positiive thing I can say is that our room had 2 balconies.\n\nReview 33:\nWe just returned today from a little getaway to Daytona Beach. This was my first time staying at a condo type stay and the experience was very good, I would stay here again. The view and amenities were excellent. A few things: Believe them when they tell you that checking in is at 4pm. You might want to stack up on food for the little kitchen as the Fairfield does not have a good restaurant and the little bar area is very minimal, mainly just for snacks.\n\nReview 34:\nThe hotel was nice and the rooms were spacious but their billing / accounting department has problems! I stayed for two nights an the hotel charged me for four, I called an complained and was reassured it would be fixed. Instead of refunding two nights they charged a third additional night!! It took we all week to try an get it straightened out and supposably they money should be refunded next week, 8-10 days after checkout!!! In the mean time overdraft fees are stacking up, which they agreed to pay by check which could take up to two weeks past the refund date!! So in the mean time I'm out a week an a half worth of overdraft fees and I've been unable to use my account!! The only response I've gotten from the hotel is \"sorry this happened\".\n\nReview 35:\nI purchased a timeshare room and wanted another via my RCI membership connection.......they referred me directly to Wyndham. They offered me another room with just like my RCI room for ~$2300....for 10 days. It was during spring break so I paid the price. Upon registration and arrival in the room, I found myself in a very OLD and shabby unit. Nothing like what I am accustomed. My second room was very acceptable. They assured me they would move me from the shabby room and then ignored me for three days........upon which I decided to not ruin my entire vacation and accepted my situation....but not with them. I never heard from them again. Common areas are beautiful, but I received ZERO CUSTOMER SERVICE and a shabby room for $2300.........\n\nReview 36:\nWanted to let you know that Apt 609 in Ocean Walk was perfect for our family and delivered exactly as you advertised. It is a great apt., complex and location. We saw some of the other places we were looking at and are very happy we picked Ocean Walk. You were very prompt and efficient in helping with our one question. There is a lot going on in this area for the kids. This is not true for other locations. We highly recommend you and your place. Thanks for a great time!\n\nReview 37:\nbooked reservation for handicap w/acc shower, called 4x before stay to confirm this type of room. upon arrival they had no handicap acc room available. after finally checking in 2 hours after the sched check in time we were sent all over the hotel to get to the oceanwalk shops - handicap elevator stuck with us in it...staff extremely uncaring and not helpful in our situation at all. we were then told later that night there was a room available the bellman moved us while we were at dinner, only to find that the new room didn't have a roll in shower either. after another visit to the front desk we were told sorry, nothing else available, unbelievable. we were told we needed to make a decision as to what is important ocean front or acc room when we booked ocean front acc room why should we not get what we booked? don't book if you need acc room they do not accomodate when they say they will and you are stuck at that point. think carefully before booking here if you are disabled...\n\nReview 38:\nReally, the Ocean Walk is the only decent resort in Daytona. Daytona is very run down (alot of buildings boarded up or should be boarded up). The resort is big and very busy. Lots to do. The Village next door is great. Teenagers would love this place. Pools and grounds are very nice. We had a one bedroom, South Tower. It was getting pretty wrecked up from previous guests. The walls were a mess. No batteries in the tv converter, lamp shades missing, light bulbs missing, mirror in bedroom missing..I guess alot of things were missing!!!! It was pretty clean and the decorating was cheerful. Nice size rooms. Front desk staff..ok. It was very busy when we arrived..no luck getting in ealier. I had requested a lower floor but ended up on the 16th floor. No other rooms available supposedly. Got used to it after awhile. Elevator waits varied...could be long during dinner hour. Best advice..stay at this resort if you are going to Daytona Beach. You may be disappointed otherwise..some pretty bad ones. Oh ya, the beach was clean and great as always! !\n\nReview 39:\nVisited Daytona Beach for the first time in a few years. They have dressed it up a bit since our last visit. Took the time to visit the Daytona 500 expierience and that was really cool - actually convinced us to come back for the 500 race. We stayed at the Wyndham Ocean Walk and had a fabulous time. We had a 2 bedroom condo and what a difference from staying in a little hotel room. They also had 4 pools and tons of stuff for the kids to do. We found an owner - Vicki - who rents out owners rooms there and we booked our stay for the 500 thru her - you can find her at DaytonaBeachRents dot com. Tell her Lee said to call.\n\nReview 40:\nAfter riding a motorcycle from PA, pulling a small trailer behind it, we pulled into the wyndham in the middle of a rain storm with strong winds to be told to move that trailer off the property immediately, NO YOU CAN'T UNLOAD IT HERE! Attached to the bike it is no longer then a car and half the size. So 2 blocks away is a parking garage that costs $20 a day for this little trailer. The other couple that drove down has their car in the parking garage. Was informed 1 car or 4 bikes, WHAT A RIP OFF.....AND NO THEY DON'T CARE IF YOU NOW HAD TO LUG YOUR LUGGAGE FROM THE PARKING GARAGE 2 BLOCKS AWAY\n\nReview 41:\nWe booked two rooms and requested to be close together....Well where do i start:( 1st when we checked in they said we would have to be down graded because they had no extra one bedrooms open...2nd we would then have to move the next night out of the down graded room to an even lower down grade...(funny i was there two weeks before and was told that our rooms had been all assigned and we where good to go)... I have been there two years in a row and will not go back...Well bookers beware.......\n\nReview 42:\nWe just got back once again from Daytona. Fairfield Ocean Walk is a great place. We found it to be very friendly and clean. Our room was not ocean view but, had a great view of the city. We love the feeling of being at a hotel but kinda like being at home. The beach is just right out the back, along with the pools. The pools and lazy river are very nice. The only complaint we had was the saving of chairs by the pool. On a busy saturday people would leave their stuff on a chair all day. Which leave the people that are actually there left with nothing. The room was very clean and updated. Lots of extras. Lots of stuff to do at the resort for kids and families. We loved it and plan on returning soon.\n\nReview 43:\nWe exchanged through our timeshare and stayed at the Wyndham Ocean Walk for a week, Sunday to Sunday. We had two connecting units, which ment two bathrooms, bedrooms, pull out couches, washer and dryers,and kitchens. Each bedroom had a very comfy king size bed. Our unit overlooked the ocean. Love hearing the water rush upon the shore. The resort had two spacious outdoor pools, pus a pretty big kiddie pool and a lazy river. The lazy river could be crowded at times but it was still relaxing. There was also an indoor pool and weight room that were never used because people ran and walked on the beach! The outdoor mall that is attached to the resort was great! We ate at both Bubba Gumps and Sloppy Joes, liked Sloppy Joes better. The theatre in the mall ran all its show for $5 on Tuesdays. We saw two back-to back!! We had a marvelous time and will definately go back! !\n\nReview 44:\nCheck-in took forever Unfriendly staff Room not as described on website 'Eatery' was appalling, messed up my order every time, tiny portions at ridiculous prices Air conditioning and fridge so loud they kept us awake at night No cleaning service, no replacement towels (we were booked to stay for 8 nights!! ), no garbage collection Pool always full of unsupervised children (as was the rest of the hotel) Impossible to get an elevator in under 5 minutes Wifi only available in the lobby No help offered with moving our luggage If you go out for the evening you won't be able to find a parking space (even though parking on-site was included in our room fee!) And the icing on the cake... ANTS IN OUR ROOM staff didn't care about any of our complaints. We left early, cut our losses and paid to stay elsewhere at a third of the price for so much better service and rooms!\n\nReview 45:\nThe Fairfield Resort at Ocean Walk are such helpful with any informations for tours, activities at resort, and all others. We adored the hotel, especially with our suite which made me felt like I was in \"Trading Spaces\" eposide and I had much of enjoyment and a lot of fun staying at the resort. I will suggest this resort to anyone I know who would consider going to Daytona Beach as their next vacation trip! Many thanks to the Fairfield Ocean Walk staff, especially Charlene!!! !\n\nReview 46:\nLove this resort- have stayed here 6 times in the last 4 years and I'm sure we will stay again. Love the huge pool area and easy steps to the beach. Plus ocean walk shops and movies attached to south tower. Mai tai is my favorite bar over there and the Wyndham offers the pool side bar turtles nest which makes killer buckets of rum. Pools and hot tubs open till midnight\n\nReview 47:\nWe stayed at these apartments for a week through our timeshare exchange. I was a little apprehensive at first after reading a few of the reviews, but when we arrived I realised there was nothing to be concerned about!! The only downside being we were told on check in that we were in a sea view room but we were not, we walked into a very spacious 1br apartment, newly decorated, 2 new tv's. The lazy river was up and running( it was being renovated before, just wondering when people expect the hotel to do this if they could never shut the pool off?!!! However, they did notify you of this on the web site) the staff were friendly to us and tried to help with any of our problems ( not that there were many ) nobody bothered us about timeshare, but we did have a message flashing on the phone, we just ignored it!! We had no problem with getting a sunbed or leaving towels while we had lunch. Our apartment was very clean and we enjoyed our stay! !\n\nReview 48:\nVery nice place but yes it can be busy at times. It's a huge place so getting an elevator if it starts raining is a pain but what do expect when everyone runs at the same time. Check in at 4 can be a mess so plan on waiting until later or you will stand in line until later anyway. Pools and ocean front is great for kids. Much better in early September but July isn't horrible.\n\nReview 49:\nWonderful location - close to EVERYTHING! The pool area was very crowded and you had to get there early to find a seat. The lazy river was great! When we first checked in our room was supposed to be an ocean view... there was a great view of the roof and a wall and if you stretched to the corner of the window you could see the ocean. I immediately went to the desk. I was placed in a much better room but with a city view, which was not bad and the room upgrade made up for it. The resort had a big problem with the elevators (north tower)- 2 of the four were out of service. Waiting lasted up to 30 minutes to get an elevator. They were repaired the next day but again the waits were up to 15 minutes during \"rush hours\". Overall the staff was attentive and welcomed us... the concierge was very helpful and had super discounts to the events around town - saved a bundle of money for the six of us! Short of the elevator situation we had a great time! !\n\nReview 50:\nNice clean place. Staff was friendly but we really didnt need anything.Great location, but very busy area.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33530, "query_start_index": 33532, "query_end_index": 33532, "truncation_seperator": "... 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{"id": "217498", "pid": "217498", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed a the Conrad for our 15th Anniversary. The manager sent up a nice note with chocolate strawberries, apricots, and other tasties, which was a very nice and unexpected touch. Very comfortable beds, excellent service, and you can't beat the location.\n\nReview 2:\nTook my aunt to Chicago for her B-day and stayed at this hotel. The staff was really stuck up and treated me with no respect. We came home at 11 30 pm after watching a basketball game and my bed broke. I called the front desk and ask them if they could please move me to another room and they said NO! Some one would be up there to fix the bed the guy showed up 12 30 AM. The location is great and the hotel is nice but there are plenty of other hotels to stay at in Chicago.\n\nReview 3:\nI travel to chicago quite often, and have stayed at a bunch of hotels. I stayed at Conrad a couple of times. My impression was not too good. Both times the receptionist was quite cold and I didn't feel welcome at all. The room was noisy. Thin walls, and you could hear exactly what the next room is talking about. One time the tv was broken too, and a guy came in and took like an hour to fix it... Anyway, given that this is a 4.5 star hotel, it really didnt live up to my expectations. After the 1st time at this hotel, I thought I might give it a second try. After the 2nd time, I decided I am really not coming back, especially given that there are so many other hotels close by. The other attendees of our conferences were also complaining about the hotel. So I guess I am not alone in this...\n\nReview 4:\nWe used my boyfriend's Hilton Honor's Rewards points to book this room. We tried to get a suite but we were informed there wasn't one available - but they would add in the comments that we would like one. Needless to say, they put us in the terrace suite that is not even available to the public. We had excellent service our whole stay. The restaurant on the terrace has a confusing menu so we didn't eat there, but it looked like a great place! Free botttled water and complimentary pillow menus for guests was a great touch. Would highly recommend.\n\nReview 5:\nLoved the location of this hotel! Wonderful restaurants and shopping all within a few blocks. We went for a long weekend to see a concert. The hotel was clean, elegant and quiet. Large bathroom and really comfortable beds. The view was lousy, so it might be worth it to get a room with the Magnificient Mile view. The exercise room was pretty small, only a few treadmills and bikes so they filled up fast. Morning coffee is free in the lobby, but I can't get out of bed without coffee so we asked if we could get a coffeemaker in our room. It was there within the hour. The staff was very friendly. I'd love to go back in summer.\n\nReview 6:\nThe Conrad is a comfortable, simply sophisticated place in Chicago. The staff is attentive. Rooms are very comfortable and clean. Location was great for shopping and dining.\n\nReview 7:\nI must admit I was a bit concerned reading some earlier reviews, but once you get through the war zone that is the Rush Street entrance under construction, the Conrad is pure bliss. The rooms are a very decent size for a big city, the bathrooms are enormous, and the service is impeccable. You can't beat the location, and the fact that we were an elevator ride away from Nordstrom and the excellent Nordstrom Cafe (very child friendly) meant we could eat meals there instead of the extremely expensive hotel restaurant. My wife also left a pair of gold and diamond earrings in one of the hotel drawers, and when she realized it and called the hotel several days later, they had found the earrings and FedEx'ed it back to us at no charge. Touches like that win my loyalty and I'd stay at the Conrad again in a heartbeat.\n\nReview 8:\nWs welcomed back for a third time to this hotel for a one night stay. Room was immaculate with wonderful toiletries and amenities. The roof bar has a great ambience and is a popular place. Breakfast was delicious and elegantly presented. Location is great. The hotel has detailed website that gives helpful and accurate directions for reaching it via public or private transportation. Look forward to returning.\n\nReview 9:\nThe front desk was very professional and friendly. The room was very spacious and clean, and with modern decorations. We could see the magnificent tribune tower from the balcony. The hotel is adjacent to the Nordstrom, and is just one block away from \"Magnificent Miles\". We went out for a dinner in the evening and strolled on the sidewalk of the \"Magnificent Miles\" for a while. The night view was so intriguing that we took quite a few videos. This is a marvelous hotel at probably the most valuable location of Chicago! Finally, kids were excited to watch all the different kinds of TV channels in the room. It was truly a relaxing night! Conrad Chicago is just awesome!\n\nReview 10:\nI am a Hilton HHonors member which led me to the Conrad Chicago. I had never heard of Conrad's before but after my Chicago experience I will be looking for them on my future trips wherever I go. The rooms and common areas were all very classy and the staff were excellent. I had already read about the lobby being on the 5th floor and having to use two elevators, and I also expected the food to be expensive so I had prepared myself for that as well. There was a cafe next door where we got breakfast and there are about 1,000,000 options for lunch and dinner within walking distance so that wasn't a big deal. The location is excellent with close proximity to the river, Magnificent Mile, and Millenium and Grant Parks (short/cheap cab ride or ride on the CTA). If you're able to pay a little extra and want to get a lot in return, stay here. I talked with a few other guests in the bar who had stayed at Four Seasons, Westin, etc. and there were adamant about the fact that the Conrad is the best of all of them.\n\nReview 11:\nStaff was friendly and eager to help. Public areas and room were very clean. My teenage son especially enjoyed the large flatscreen television. Would stay there again. Only minor complaint was several light bulbs were burned out in the room. Wasn't a super big deal though since we were out of the room most of our stay.\n\nReview 12:\nSo, I read all the reviews and was so looking forward to staying at this hotel. The room was on par with that of a Holiday Inn and was certainly not worth the amount of money I paid. The TV was fuzzy and the volume was broken, the toilet lever was broken, there was rust in the shower, and the sink was stopped up. I had expected to stay there a week but after one night's stay, I went to the Holiday Inn. Not much more to say than I won't be staying here again.\n\nReview 13:\nWow, is this placed overpriced. It is a clean Hotel. The rooms are a bit above average but way over priced. Not much to offer but the room. The dining is very very expensive. Breakfast $25.00-$38.00 for a typical meal, $18.00 for a pot of coffee from room service. Very few ammenities as well. This place is trying to be something it is not.\n\nReview 14:\nOk, so first trip to chicago and I was a litlle worried about the hotel and the location, finally I decided on the CONRAD and wath a good experience i had, I booked a king deluxe room on the 6th floor, view was not amazing but that was the only coplaint i could had, room is nice, bath was all appliances and good size, good plasma tv, free internet, we asked one day for breaksfast and amazing food! so overall and for the price aroufn 220 It was a great surprise, the locating was very good a few blocks from everything and very quiet hotel\n\nReview 15:\nI travel frequently (Platinum on Starwood and Hilton). My husband and i had a great experience with the Conrad. In terms of overall quality I'd compare it to a nice Westin -- not quite in same league as a St Regis or Four Seasons, but still a lovely property. Rooms were clean and quiet; no noise in hallways or adjacent rooms. Room was decent size although not huge. The bathroom was very spacious, with separate room for WC, separate tub and shower. Great Bose stereo equipment. Staff was attentive, friendly, and well-trained. Excellent location; attached to Nordstrom's via skybridge. Short walk to the lake shore trail, to Michigan Ave shops, restaurants, etc. No complaints at all -- would return.\n\nReview 16:\nOur room was beautiful and very comfortable. We ordered off the pillow menu both nights and it was well worth it. The Cold and Flu pillow and Relaxation pillows smelled wonderful. We ordered room service for breakfast one more and they give you a time range to deliver. We choose 8:30-8:45 and they were a few minutes late (closer to 8:50) but they called to let us know that they were running late. Overall, the service and the room was excellent.\n\nReview 17:\nMy husband and I were very excited to be staying at the Conrad, unfortunately, we would never stay in this hotel again. The rooms looked nice, but the closer you look there was mold in the bathroom and red stains that looked like dried blood near the sink. The room service cost was super high - costing us over $100 for 1 burger, 1 order of french toast, 2 pops and 2 desserts. In the middle of the night the pipes in our room made a very loud vibrating noise which kept us awake. We called the front desk and it took almost 40 minutes for someone to walk over to our room (we were on the 5th floor, same as the reception desk). They did nothing to fix it and the same thing continued the following night and anytime the room above us or to the right used their shower. The staff was friendly enough, but NOT helpful and they did nothing to try and make our stay better with all of the problems. There was not even a coffee pot in the room. Definitely would NOT stay here again for the price. NOT worth it!\n\nReview 18:\nMiserable service; 45 minutes to receive luggage in room; had finished buffet breakfast BEFORE waiter ever showed up with options, coffee, etc; rooms have NO VIEW, no tub, no coffee maker; 'had to ask at breakfast for Diamond Elite VIP certs that SHOULD HAVE BEEN GIVEN AT CHECK IN. This is NOT typical CONRAD luxury or service, and as a Hilton Diamond Elite Member I expected more. The Embassy Suites on N Columbus surpassed the Conrad in every aspect I mentioned; service, room amenities, great view of Navy Pier and restaurant.\n\nReview 19:\nGreat location. Direct access to the mall. Accross from Joe's, one of the best restaurants in town. Walking distance to Blue Chicago for great blues.\n\nReview 20:\nJust stayed here on business for 2 nights for the first time. Great stay- amazing free breakfast for HHonors Gold members, comfy bed, very spacious bathroom (although water pressure in shower wasn't great) and friendly people at the front desk. Conrad's are always SO quiet, which I love. Would definitely stay here again!\n\nReview 21:\nMy husband and I spent 3 wonderful nights at the Conrad Chicago recently. What a terrific experience! The hotel is centrally located near plenty of shopping and dining. The service was friendly without being pretentious. The hotel is extremely clean. As I was walking to our room, I saw the maid taking apart and cleaning the vents in another room! The waitress Meridith was a delight each morning when we ate in the restaurant. She was so welcoming and friendly. The creme brulee french toast is out of this world. The concierge. Asia, was also very helpful. She made the reservations for the Architectural Boat Tour - a must see, and made reservations for a local restaurant. Everything about this hotel is perfect. My husband and I are planning our next trip to the Conrad Chicago. Although a little pricey, it is well worth the money for the location and amenities.\n\nReview 22:\nWe decided to stay here because we were attending a wedding in the city. So, we made a little \"weekend\" of it by staying overnight downtown simple to avoid driving back to the burbs on a holiday weekend. The bed was comfy, bathroom clean and pretty with marble counters, crystal holders with cotton balls etc. It was also very quiet. The next morning, we walked a few blocks to Dunkin Donuts and noticed plenty of breakfast places (Cosi etc) nearby. It was a great location and pleasant stay. We were in room 815 and had a nice view of the hancock building. The windows open up, if you wanted fresh air or something. There is some minor construction going on the street level lobby, resulting in walking around some barricades to get to the elevator. It's no inconvenience, nor is there any noise involved. But, the desk on that level is empty (nice photo op for us!) so you check in at the main lobby one floor up. Checkout was a breeze. They slip the bill under your door at night and you just dial zero the next morning, leaving your key cards in the room. Simple!\n\nReview 23:\nI was in Chicago for a quick weekend and was able to secure a room at the Conrad. This particular weekend had several large conventions as well as the Stanley Cup playoffs and all the hotels were booked! Despite the crush of people, the front desk were very helpful and accommodating. We were given one of the terrace suites in the hotel, it was gorgeous and the terrace view is fantastic. Also, if you're interested in getting a deep dish pizza they have a courtesy card for Lou Manalti's where you can get a free appetizer or dessert. Do not pass up on the cookie pizza!\n\nReview 24:\nDo you imagine getting there for the first time and overlooking the room, that was supposed to be ready, with used towels and the mouthwash opened and used? what about when they left the towel for the floor (the foot towel) to dry my face? what about the slippers that, although being still in the bag, had all the sole broken and left tiny plastic parts over the way to the garbage (all over the room, de facto). i didn't realise that would happen to me until i saw paris hilton on tv and then i knew god is great and he did it to us for being such an idiots to go to a company that has been able to create her. shame on us, actually!\n\nReview 25:\nI stayed in this hotel for a week and I was looking forward to a stay at a top class hotel. I was shocked and disapointed with my stay, Here are some of my gripes - Room had a broken phone and broken lightbulb - Breakfast service was slow and impolite - Hotel rationed shampoo (one bottle for two people sharing and did not refill a bottle that was less than half full). - We also shared a bar of soap. I was so disappointed with this hotel, I paid for a premium hotel and got a very disappointing stay.\n\nReview 26:\nWe've stayed here before but this time around was a marked difference in quality and service - the staff wasn\u00e2\u20ac\u2122t rude, just incompetent. For example, we ordered wine glasses for the room because the hotel no longer services a mini bar in the room, which seemed like a really cheap way to go for this type of hotel. Nonetheless, the staff brought us 4 coffee mugs... The list of issues goes on unfortunately, including the low grade in-room movie options - our audio and video did not sync on our rental; we eventually had to stop watching after 20 minutes. And the room itself was not clean; the bathroom sink vent holes were black with mold. Clearly the hotel has pulled back on not only amenities, but training or sufficient staff... oh, but the price point for this hotel has stayed the same. Find a newer hotel, there are many in this great city.\n\nReview 27:\nVery nice physical facility, excellent front desk, clean plush rooms, great location, very helpful and attentive porters.\n\nReview 28:\nLocation is great, friendly staff and rooms are large, but my first room had a strong smell of cleaning supplies. I switched rooms and when I plugged my computer in under the desk I saw how filthy it was (see photo). Unacceptable for a hotel of this category. I found another hotel in the area and checked out the following day.\n\nReview 29:\nRight downtown near restaurants and shopping. bed was AMAZING,\n\nReview 30:\nI have called their sales department THREE times, and have gotten voice mail every time, and no return call, over a period of two weeks. I was hoping to stay in a Terrace suite, which I was told by reservations, (and the number was given to me by the reservationist,) have to be booked over the phone, not online. After three messages left, and no response, I can only assume they don't need my business. I'm surprised at such rude treatment at what I thought was a nice establishment.\n\nReview 31:\nwe spent 4 nights in this elegant hotel sited in the heart of one of the most important city of the USA. dispite the cold and the very low temperature (for our italian standards!) the city is really fascinable. the hotel is located in a perfect position to visit and city center and to make shopping (one of the best thing you can do in chicago!). it's just on the famous michigan avenue, the most famous for shopping, and also near the famous chicago tribune. the hotel is of high level, rooms are silent, big, with all the conforts. surely, one of the best hotel we are stayed. if you go to chicago and you love music, you have to go to listen jazz.... it has been really fanny for us!\n\nReview 32:\nWe liked the location, the room, the bose system for the TV, and the breakfast there. The only problem we had was the AC didn't cool like we thought it should....maintenance guy came up and did something to help it that night. Value: We paid $225 a night. (Nights of July 29-30). Some of the other places we were quoted $279 and up. For the amount of time we actually stayed in the room, you can't beat it for the convenience of everything around.\n\nReview 33:\nI got a bill for $285 because they side I cleaned out the mini-bar. Every last thing. ABSOLUTELY ABSURD! I didn't even know where the mini-bar was in the room! After calling to dispute the charges, they said they wouldn't reverse it. I'm very well traveled and I've never had such an absurd accusation. I'd stay away from this hotel.\n\nReview 34:\nI stayed at the Conrad for 3 nights on business. The location is excellent, a few mins walk from the magnificent mile in downtown Chicago. The bedrooms are roomy with a very large bathroom including bath and stand alone shower. A 42 inch widescreen and Bose sound system are included in each room. The standard price when I stayed was 400 USD per night although the company I work for gets a corporate rate so it was a lot cheaper. Breakfast is a very formal affair (no buffet) and also very expensive. I had strawberry parfait, fruit and tea - all excellent but pricey. The hotel was very clean and the staff friendly. I would recommend this hotel for business but not for leisure. In summary I would say this is a top notch hotel in a great location and this is reflected in the price. It is certainly a case of you get what you pay for.\n\nReview 35:\nWe were a work group and had a nice stay at the Conrad, but felt the rooms were a little tired. Not so much updating as a deeper claning. I know 2 of us were in suites, and they clearly had hosted some parties and one could really sort of feel that - hard to explain. Other than that - the staff was helpful and the prices were quite good. So all-in-all a very nice hotel.\n\nReview 36:\nVery friendly and accommodating staff. Comfortably appointed rooms with great mattresses and pillows. Surprisingly large rooms for a city hotel. Rooms and public areas were very clean. Really appreciated the lit, magnified mirror, the upscale toiletry products and the hair dryer that wasn't mounted on the wall. The hotel restaurant offers a wonderful breakfast menu--every meal we tried was loved by the whole family.\n\nReview 37:\nLOVED IT! Loved it, Loved it. The hotel was outstanding, extremely clean (this is very important to me). I have stayed at several 5 star hotels in Chicago and this is the best (hands down). You won't be disappointed. In fact when I go to Chicago I only will be staying at the Conrad.\n\nReview 38:\nThe Conrad is good, traditional elegance, with friendly, helpful staff. The lobby is bright and spacious with a popular-looking bar and nice outdoor area for summer. Our room was large and comfortable. Huge, cosy bed, armchair, desk, etc. Big windows. Both a bath (deep and nice) and a shower, and a separation door between toilet and the rest of the bathroom. Only disappointments were no in-room coffee/tea maker, and no swimming pool.\n\nReview 39:\nAll I can say is outstanding. From the room to the service to the terrace bar, we thoroughly enjoyed all. For the money, the best room I have ever stayed in. I'm used to paying well over $350/night for much less of a room. Great location too. My wife and her girlfriends will stay at the Conrad for the next girl's trip.\n\nReview 40:\nI am an admitted hotel snob. I love the Conrad Chicago! I stayed here for business five times in 2011. The rooms are warm, spacious and well-appointed. It was also quiet and offers free wi-fi in the guest rooms. It is close to shopping --right next to Nordstrom and Michigan Avenue. The only constructive criticism I have is the need to have sufficient staffing for breakfast at the restaurant. My most recent trip, December 2011, was for five nights. This is my hotel of choice when I visit Chicago.\n\nReview 41:\nThe Conrad was in a great location right off the Magnificent mile. It's connected to a mall with Nordstrom's. Also convenient were all the top restaurants in the North River area. The hotel was within walking distance of the Navy Pier. The rooms were terrific with flat screen 42\" TV's and Bose Surround Sound DVD players. The bathrooms were huge with a large shower, and great toiletries. Turndown service was nice. As previous reviewers have noted, there is a second elevator needed to reach the main lobby, but more and more urban hotels are doing that for security reasons. The only complaint was the price of the food and bar menu, but this hotel caters to businesspeople who are on expense accounts, or other large groups where cost is not a concern. I would definitely stay here again\n\nReview 42:\nI stayed at the Conrad Chicago for two nights during a business trip in March. This hotel is in a very convenient location above the North Bridge shopping complex, and is close to Michigan Ave. and the Loop. It's hard to find bad things about this hotel's accommodations, other than nit-picking that the towels were a bit rough! The staff is friendly and helpful, the rooms are clean and quiet, the beds are comfortable and the bathrooms are clean with plenty of hot water. I did not try the hotel bar or restaurant, or the internet access (used my wireless broadband instead), so I can't comment to their value; but if you're simply looking for a base of operations for a business trip, this hotel is a very safe bet!\n\nReview 43:\nFrom the time I was greeted by Ron at the front desk through checkout, we thoroughly enjoyed the luxury of the Conrad. Every staff member was exceptionally courteous. The room was very elegantly and stylishly appointed. It was our wedding night and we'd enjoyed a great dinner with friends and topped it off with a great stay at the Conrad. It was fantastic!\n\nReview 44:\nThe hotel was wonderful. Great ammenities and the service was outstanding. Everyone was very friendly. The doorman Jose especially was very helpful and provided a great level of service. Would stay there again if my travels take me to Chicago.\n\nReview 45:\nI always begin my reviews by saying that I stay in hotels EVERY week for business and travel all over the eastern part of the US. I by chance happened to make a reservation at the Conrad from Hilton.com where I make all my reservations. The price was reasonable and the location was great for my meeting. From the moment I walked in to the day I departed, I was amazed by the service and the quality of the Conrad. I had an amazing room and the room was always clean. The bed was very comfortable and the resturant was great. It is well worth the price and I would suggest it to ANYONE that is going to Chicago. I was so impressed that I got a room at the Conrad Hotel in Miami just because of the quality of hotel I saw while in Chicago. Way to go HILTON. Keep up the good work!\n\nReview 46:\nThis was our first time at the Conrad. It won't be our last. There is nothing to not like about it (well, except maybe the parking fee, but that's Chicago for you). A pillow menu!? Never heard of such a thing, and forgot to use it, but wow, order up any pillow at no extra charge. Scented, no-snore, allergy free, etc. And the outdoor lounge/restaurant... great food and drinks. I mean really, really good. Sits right over Rush Street five floors up! Roomy rooms, huge bathroom, nice lobby, and extremely convenient location.\n\nReview 47:\nThis is our second time to stay at the Conrad. From the moment we arrived they were there to make our trip stand out as well as the city of Chicago. We checked in and we were asked if we would like a coffee pot delivered. I did not have to ask. Our luggage was delayed and they were on top of it. The concierge was also superb. Her name was Meg and she made great suggestions. We even ran into a small problem and she followed it through. Loved the beds and the amenities. It was great being connected to Nordstoms too! Would definitely stay again.\n\nReview 48:\nI stayed here for a night in May for a meeting. This hotel is an excellent choice for all. I would stay here anytime.\n\nReview 49:\nI had a work event that took me to this hotel for one night. One night was not enough. I loved this place. The hotel is just beautiful. The room was amazing and the bathroom was so nice and plenty big. I felt like royalty at this location. I did not get to use much of the amenities at this location due to our work schedule, but the hotel was located in such a great area. We were so close to much shopping and places to eat. It was a little hairy getting to it, but that's just me - not from the city. Our entire group agreed that this was a fantastic place to stay. I would recommend it for business but for sure for pleasure as well. I plan on staying at this location later this summer for some fun. Service was top notch and not rude at all - which I have encountered in the city before. Well done and will for sure go back!!! I have been traveling a ton lately with my job and so far - this hotel has been the best for me!\n\nReview 50:\nWhat a perfect stay at the Conrad! Terrific registration and concierge service, excellent housekeeping, quality rooms, very comfortable beds, and great location ON the Magnificent Mile! The free internet was an added bonus! Only two blocks to the Michigan Avenue Bridge and the architectural tours that should NOT be missed. Restaurants galore! Attached to Nordstrom's and oodles of shopping. The terrace lounge was still open and very relaxing. Breakfast at The Restaurant was superior! The parking package was very efficient. If you find anything wrong with this hotel, you're just being cranky! Why look elsewhere?\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27194, "query_start_index": 27196, "query_end_index": 27196, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 442, 929, 1739, 2302, 2943, 3128, 3960, 4383, 5069, 6097, 6430, 6905, 7259, 7814, 8530, 8991, 10011, 10554, 10716, 11051, 11933, 13013, 13598, 14246, 14762, 15626, 15760, 16101, 16176, 16674, 17374, 17834, 18180, 19032, 19417, 19849, 20145, 20595, 20928, 21441, 22245, 22976, 23347, 23603, 24395, 24933, 25494, 25624, 26566]}
{"id": "114595", "pid": "114595", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe were a little weary of the hotel because of the renovation but the location and price we couldnt resist. We stayed at the W - lakeshore last time and I'll take the Affinia over the W anyday. Excellent customer service, beautiful rooms (& toddler friendly), perfect location (20 steps from Michigan Ave), and to top it off, it's next door to Gino's East. Best pizza in town\n\nReview 2:\nthe staff was very accomodating in getting our two rooms close and on the same floor. we ended up very high with a wonderful view from both rooms. we had a suite and the other couple a regular. both were outstanding in cleanliness and very comfortable. loved the bedding and linens. some noise from hospital ambulances but we were apparently high enough to not be a concern. room coffee should be free, not extra. mini bar had a nice selection of drinks as well as snacks etc. did lots of walking along michigan avenue and beyond. had drinks and appetizers in bar. none of the four of us liked either appetizer and we did not experience dinner there.\n\nReview 3:\nMy experience at this hotel was that the room furnishings and location are nice, but the cleanliness is questionable, the desk service abysmal, and the one long distance phone call I had to make (inside the US, 70 mins long) due to my cell phone breaking cost me $200!! You would think I had called the Moon! Overall I would visit the bar on the roof-top for a drink (somewhat expensive, but great view), and stay somewhere else. There's a lot of swank hotels in the area that are worth paying a tad more for or the same as the Affinia is asking. Try not to break your cell phone either. Hope this helps!\n\nReview 4:\nMy daughter and I stayed here on a modeling job business trip with another mom and daughter. The girls were modeling for American Girl Doll at their store location only a few blocks away. This place was excellent in every way! The location is perfect for walking to all the nearby shops on Mag Mile. The staff is absolutely friendly and attentive. The room was nice, very clean, and modern. The view out the window was amazing. There's a great pizzeria restaurant called Gino's East right next to our hotel too! The beds were absolutely lush! The pillows were plush, the bedsheets were crisp and clean (no old musty bedspreads!!) and nicely tucked in, we slept like babies!! We even got to take a peek at the rooftop lounge. It was closed but the staff were so gracious as to open it up for us, so we can take a few pictures of the amazing view. Thanks to everyone there for making this such a memorable stay for us. We will definitely be back and this time with more of our American Girl group of friends!\n\nReview 5:\nMy family stayed at the Affinia for 3 nights during our visit to Chicago and I must say that we were not pleased! I initially chose stay at the Affinia because of the good reviews , price and the nice photos on their website. The pictures online make the rooms look bright, clean and fresh. In reality the room we stayed in was dingy and smelt musky and mouldy. The first night when I lifted the comforter to get into the bed I noticed a large stain on the bed sheet. On the last day there while bathing my kids in the bathtub I notice that the water was slightly green and I had to immediately take my kids out. The people working at the front desk were not very friendly which didn't help in the aura of this experience either. Also- the parking is Valet here and is $48 a day here plus tips so it is very costly. I wouldn't recommend this hotel!\n\nReview 6:\nI had a large, roomy, clean 2 bed room with a large bathroom, big minibar snack assortment and was tucked away nicely in the corner so that there was no hall noise. Customer Service here was absolutely incredible, from the doorman to the front desk, to the gentleman who delivered my toothpaste to my room when I requested it. Sure, you get a little outside noise, but it is a big city, that is not unusual! I really enjoyed my stay here and strongly recommend it.\n\nReview 7:\nStayed at the Affinia for two nights on business. I was shocked at how poorly the front desk handled my check-in and reservation. First couldn't find my reservation. Then refused to give me the negotiated group rate I was entitled to. WiFi code they gave me did not work. Took 24 hours for the mess to be straightened out and even then, no apology. Room was adequate, but overall experience was not. Also, as noted by others, elevator service was awful.\n\nReview 8:\nWe understand this hotel has undergone a recent refurbishment and it shows. Everywhere was clean, fresh and modern - the suite we stayed in was immaculate and we loved the revolving TV for viewing in bed or seating area. They have just opened a roof bar/terrace which is great for views over drinks. The location is perfect, however what makes the hotel great for us is the staff. Without exception they were all friendly and helpful without being insincere. A special mention to two people, the concierge Chris - who was a mine of information on where to eat and drink- and the doorman Victor whose warm personality and humour lifted the whole experience. They are both an absolute credit to the hotel and worth looking out for if you go. The only downside was that our suite was next to the lift/elevator which although not too intrusive was noticeable, especially a night ,and maybe some investment could be made in better soundproofing? It's our sixth visit to Chicago and this is easily the best experience we've had and was also good value.\n\nReview 9:\nI am a long-time fan of Affinia New York hotels. I wanted to try their new Chicago property. After reading the mostly positive reviews, I booked a junior suite for $389. I asked for a guarantee that I would be put into a renovated room as the description of the unrenovated rooms sounded terrible. The main reservation line could not accomodate the request, but put me through to the Chicago office. I was greeted -- then put on hold for almost 15-minutes. I gave up. I tried to go through the main reservation line again and was told that there was no way I could guarantee a renovated room. They put me through (again) to Chicago. The Chicago person repeated that they cannot guarantee a renovated room. Bad marks for treating a loyal guest so shabbily, for the poor phone service, and for the attempt to charge almost $400 for a sub-standard room. I am re-thinking staying at their New York faciities based upon this experience.\n\nReview 10:\nHad stayed in 3 different rooms over 3 different nights. Great location and minutes from the lake (for those who enjoy a nice run) and corner bakery (for those who like their morning latte). Clean and comfy rooms with philosophy brand amenities. Awesome beds. Wish there could be free wifi but price was reasonable as is. Service was OK, but not great. A recommend for visitors and business travelers.\n\nReview 11:\nI just stayed at the Affinia over the past weekend. I booked my reservation through Priceline at 175 a night (a little pricey, but it seems like all the hotels where high for that weekend). Overall, I was happy with my stay. All the staff that I dealt with were very friendly. The bed was very comfortable and the location was great. I was a little disappointed that the house keeping didn't replace the soap bars with a new one, and they left a towel in my room.\n\nReview 12:\nStayed at the Affinia, a last moment decision, this weekend, had a delightful time. Was greeted with a smile, the room was very nice. The bed was comfortable. Had a view of the Hancock tower,nice and the back of buildings, not too nice, but that is what you get for a view with a hotel facing North and South in Chicago! The property is very nice, the C-House restaurant was wonderful, home made ice cream to die for. C View, the roof top bar, has some some nice views, a small, but nice bar. Location is wonderful, close to Michigan Ave, everything on the \"mag\" mile. Two drawbacks, some of the other guests, were alittle loud Saturday night, a lot of parties, and it was hot, the heat was turned up too high in the building. Besides that, a very nice place to stay in Chicago, at a good price, and with a very friendly staff.\n\nReview 13:\nI would not recommend paying a lot of money to stay there right now. I got a $129 travelzoo promo that included free valet parking and felt I got a great deal. There is no restaurant, no bar, no room service, no lobby even, no ice, no mini bar and lots of construction. However, the rooms are great (totally renovated), clean, new and comfortable. I got a 2 King room with a huge bathroom. Beds were very comfortable. Located next door to Gino's East and Nieman Marcus off of Michigan Avenue. Friendly staff. Good experience. Highly recommend.\n\nReview 14:\nBooked this at $105 per night (for suite) with Travelzoo offer. Stayed two nights. Great location. They are in the middle of doing a lot of renovation and the plans look good when it will be finished. Were on the 24th floor so above the major work so no noise heard. Suite was nicely decorated. Bathroom is Tiny and the light switches were in the hall which was a nuicance as had to remember to turn them on before going in. Bedroom is off the \"lounge\" but it is not a separate room so no door. Staff were pleasant and helpful, especially the doormen, always welcoming. This is now a 100% no smoking hotel.\n\nReview 15:\nI wrote an email to the sales & reservation team a week ago.........i'm still waiting for a response. All I wanted to do was book a suite for 2 nights but they failed to even reply with an offer. We have now booked another hotel who can be bothered to answer emails. Shame you missed out, coz we tip like rockerfellers! !\n\nReview 16:\nMy group and I took several rooms for the NeoCon convention this June. We were all pleased at the reasonable prices, the condition of the property and the friendliness of the staff. The Affinia gets first call anytime we return to Chicago!\n\nReview 17:\nApart from the location, great, but it stops there. Upon check-in, I was informed I would have a queen bed. I asked for a king size bed, and I was told there would be a charge for going up to a king. GIVE ME A BREAK, a surcharge for going from a queen to a king. When I got up to the room, it was like a oven. I could not get the air to work and needed to call twice before getting service. Everything in the room had a charge associated to it, even down to the coffee, $1.00. Now what's up with that? I was very disappointed in the size of the bathroom. Very small. I have stayed there twice and with so many other options, I feel this will be my last.\n\nReview 18:\nAffinia e-mailed me 7 times telling me they were looking forward to my stay; once would have been fine.I can not have feather pillows because of an allergy, so I requested hypo-allergenic ones. All of my welcome e-mails said they would have the pillows there ready for me. When we arrived I had feather pillows! It took them 2 times in and out of my room to get me the correct pillows. ( I was trying to grab a quick nap before a long meeting) My room had dust every where! My vent in the bathrrom looked like it hadn't been wiped down for months! When filling out my travel expenses I called and asked how much was parking and was told $46. When I checked out it was $48. I explained I was told 46, she argued with me and I left very unhappy because of $4 bucks!!! !\n\nReview 19:\nThe Affinia's location is perfect for visitors who want to experience the Magnificant Mile and downtown Chicago. It is a short walk to Michigan Avenue and Water Tower Place. The rooms are spacious and luxurious. Beds are comfortable and the sheets are terrific. The bathrooms are sizable and well-appointed. The thing I like best about the Affinia (I've now stayed there twice) is the service. The staff are extremely friendly, accommodating, and always eager to assist guest during their stay. We've stayed there as a family (2 adults, 3 children) and a couple (2 adults) and have enjoyed both experiences tremendously! Make sure you sign up for their rewards program--the perks are great!\n\nReview 20:\nMy family (self/husband/11-year old) were in a room overlooking Superior Ave this past weekend. Regular guest room with 2 double beds. Great room! Room was not available when we check in 12:30pm, but concierge held our bags until we checked back later in the evening and held them again after we checked out. Extremely comfortable bed/bedding, only heard one ambulance (we expected a little noise in the city, and it was more quiet than we expected). Friendly staff. Fabulous location...Gino's is right next door (ask concierge for a \"skip to the front of the line\" pass), steps away from Magnificent Mile. No further off Mag Mile than The Peninsula. Easy location for catching a cab or bus. We got a great rate and would stay again. Appreciated the in-room coffee maker and fridge. Note for staff/management: Room 1502 needs to have the backsplash for the bathroom sink replaced as it is damaged & reception for ESPN was poor on the tv (a big problem for the hubby).\n\nReview 21:\nThis was our first stay at an Affinia property but definitely won't be our last. A very high-service boutique hotel that fits our needs very well. We were upgraded to a very large room that could almost fit Junior Suite size. One of those properties where everyone seems to know your name and anxious to be helpful. Great downtown location near the Magnificent Mile and awesome eateries. We walked most everywhere.\n\nReview 22:\nWe spent 3 nights at the Affinia over Easter, very good rate available through Expedia. For the money the accomodation was first-rate - we had a spacious, comfortable suite furnished to a high standard. The hotel staff were efficient and friendly. Our only criticism concerns the noise of the heating, a thermostatically-controlled fan that cuts in with quite a rush. It was unseasonably cold during our stay - below freezing overnight and not much above during the day - and the windows in the room were not a good fit and let in the cold air, so the heating had to work quite hard to maintain the room temperature. The Affinia's energy bills must be enormous. A candidate for double glazing?\n\nReview 23:\nMy BFF and I stayed here from Aug 28th-31st in celebration of my birthday. First and foremost, it is the Gen Manager and staff that make this hotel top-notch. Some major hotel chains can learn a lot in public relationsr from this fine hotel. Our entire stay was a gratifying experience. The room was exceptionally clean and comfortable. The beds were awesome, and the bath very spacious. Secondly, the location is perfect as others have stated. EMS vehicle's siren noise can be bothersome since hospital is nearby. We will definitely return. Highly recommend!! E Andrews\n\nReview 24:\nReally enjoyed our stay at Affinia. The hotel is modern and spotless, and the staff were very helpful and courteous. Our room was excellent, we even got an upgrade upon checking in. It had a great view and was very spaceous, much more than we needed. The hotel also had a rooftop bar which was nice for a few evening drinks. The location was perfect for us. Everything we needed was within walking distance: one block to the shopping of the Magnificent Mile, great pizza joints, historic buildings and only a a few minutes to the subway and lake. Overall i would highly recommend this hotel.\n\nReview 25:\nI live in Chicago but for a romantic getaway decided to stay at the Affinia. It was perfect! Everything was so hip and trendy and just beautiful. The rooftop deck was emaculate! I will definetly stay at this hotel again!\n\nReview 26:\nStayed at the Fitzpatrick as a result of all of the glowing reviews on TripAdvisor and to avoid the normal corporate hotel. Good location but the room was dirty, and not just from the last housekeeping. It was dingy: a place where you needed the slippers they provided. And this was a suite. Also, the refrigerator was caked with ice and didn't work. Furthermore, because my travel agent had mixed up the dates I was to travel, I showed up a day late. The hotel said it wasn't a problem and that I wouldn't be charged for the no-show the night before. I had my travel desk verify this with the hotel management the same day. Then the Fitzpatrick charged me for both nights and refused to reverse the charges after many attempts to resolve. Neither I nor my corporate travel desk will use the Fitzpatrick again. Two dots only because it's in a good location and because the lobby was clean. I'm generally easy to please and slow to complain but this was bad.\n\nReview 27:\nStayed here for our \"babymoon,\" yeah I didn't know this was a thing either...great location being right downtown about a block or two from Michigan Avenue and right next door to Gino's. Really, like the modern feel and layout of the room. Had dinner at the hotel restaurant and it was fantastic. I had swordfish for the first time and it was amazing. Had no idea fish could taste like that. Wife had the pork chops and they did not disappoint. Hats off to the Top Chef Master.\n\nReview 28:\nWe were encouraged to stay at the Affinia as part of a group in town for a Chicago wedding. We booked our rooms 6 months in advance, with the promise of a brand-new, full service hotel in a great locaiton in Chicago. The lobby was non-existant (under construction). The front desk staff was incredibly rude and unhelpful. The hallways and elevators are small, cramped and uncomfortable. The rooms are great - great beds, great television set. NO ROOM SERVICE - the kitchen is under construction. The bottom line is that during our stay, this was NOT a full-service hotel and should not have charged what they did. We were totally disappointed, hope it will improve, but vow to never stay there and will recommend to anyone to check out one of Chicago's truly amazing hotels. It is not worth the risk with this unproven dress rehearsal.\n\nReview 29:\nWe stayed at the Affinia for a weekend in the city. Walking distance to the Lake and Shopping. Service was great. Really enjoyed the roof-top bar--gorgeous views and comfortable lounge atmosphere. I would definitely go back.\n\nReview 30:\nWhile I have always loved traveling to the wonderful city of Chicago, I have never enjoyed a visit more then the past weekend when I had the pleasure of staying at the Fitzpatrick! Though I had never heard of the Fitzpatrick before, I am now convinced this is Chicago's best kept secret.. The staff was wonderful, informative and welcoming. Special thanks to the front door and bell staff for the enthusiastic welcome each time we entered the front doors. I believe they only have about 140 rooms, small and intimate by Chicago standards. And boy, does that become apparent by the personal service you receive from every member of the staff. The rooms are lovely and offer every amenity needed for a weekend visit. (The canopy over our bed made us feel like royalty!) We were disappointed to find out we had arrived a week before the holiday festivites kicked off, better planning next year... We will definatley return to the Fitzpatrick Hotel (and also check out their hotels in New York as well). Bravo to all the staff... Keep up the good work!\n\nReview 31:\nWe chose theis hotel as we couldn't book the Wyndham nearby. We were not disapointed and I would now stay here on my visits to Chicago n the future. It has a great location for the stores and eating out. The hotel its self is nicely styled and we were upgraded to a suite for a small addtional payment, which was well worth the extra money. Large rooms and comfatable beds even a choice of pillows. Hotels own restaurant was good for food but many choices a short walk away or cab ride. We loved the location and will be back.\n\nReview 32:\nI stayed one night at the Affinia Chicago. The staff at this hotel was incredible! They were personable, attentive, and responsive to all requests. The room was larger than I expected with two double beds and a raised foyer area with a desk and a reclining chair. There are several complimentary \"experience\" packs you can request. We requested the yoga pack. It included stretching blocks, belt, yoga mat, 2 DVD's, weights, etc. This pack was brought to our room promptly. The location was great - 1 block from Water Tower Place on Michigan. This is definitely a hotel to consider.\n\nReview 33:\nmy boyfriend and I arrived pretty early from our flight and check in wasn't unitl 3, but the staff was so accomadating and had a room for us to unpack and get comfortable right away. when we finally make it back down we asked how to get to a couple of spots that were in proximity and the concierge was very helpful and knowledgeble and gave us coupons too! The next day I had knocked down a wine glass in our room and immediately they sent someone from housekeeping to clean it up immediately. while they were there i decided to see if my boyfriend was feeling any better because he fell earlier that day because he missed the stairs in our room (the only bad part) and banged his toe so it was all black and swollen, the staff offered to bring him ice and even brought him a pain spray and anitbiotic. they were so nice!! our trip was mainly to experience this extremely cold and windy city and get away of course my bf needed it. and affinia was comforting and perfect\n\nReview 34:\nThe hotel itself was beautiful and wonderful staff but the bottom line for me was that it was impossible to sleep through the night because the noise of the ambulance sirens continued throughout the night. For THREE consecutive nights. There was simply inadequate soundproofing - even 14 floors above the street (OK - 13 floors as there is no 13th floor). I hesitate to write this review but I rely on Trip Advisor reviews when traveling, and had I been warned about the ambulance sirens, I would have chosen to stay elsewhere. If you are a sound sleeper and noise is not an issue then it is a lovely hotel and excellent value. Conveniently located. Wonderful staff. But quiet is a key priority for me so I would not stay here again. :(\n\nReview 35:\nI recently stayed at the Affinia in Chicago before leaving for a sunnier locale and then returning to a cold, snowy city the first of the year. I could not have had a more aesthetic room (if only it had a towel hook in the bath), better products or a nicer staff. Everyone is always helpful, friendly and accommodating whenever I stay there. The location of the hotel is right off of Michigan Avenue with lots of shopping, nearby restaurants and movie theaters. It is somewhat \"hip,\" but in a contemporary, pleasing way. The room information, do not disturb signs and pillow menu is all very cleverly presented. I have not eaten at the on site restaurant but had appetizers and drinks at the rooftop bar. The food I had which was from the restaurant was very good although I don't find the menu at the downstairs very interesting. I hope that I might receive the great rates I've had in the past to be able to enjoy coming back to the Affinia.\n\nReview 36:\nThis hotel exceeded out expectations. We had a room on the 21st floor and the couple we traveled with had the room directly below us on the 20th floor. This way it afforded us the identical views... The suites were sizable, very clean and well outfitted. The location of the hotel is outstanding, situated on the 1st block off of the Michigan Ave/Magnificient Mile. As written in another review, the concierge, Christopher Rodriguez was more than helpful. He is a very approachable & pleasant young man. We would definitely stay here again!\n\nReview 37:\nOn our recent stay we were completely surprised at the spacious, very clean and up-to-date rooms. The outstanding staff made our stay ease-filled and extremely pleasant. This is an excellent location for anyone visiting Chicago. We could not have asked for anything more.\n\nReview 38:\nMy husband and I recently spent 3 nights at the Affinia Chicago. The location was great--convenient to Michigan Ave, shopping, restaurants. Our room on 14th floor overlooked East Superior St; only noise we heard during night was ambulance going to hospital across the street--if you are a very light sleeper, this might not be the location for you, but it didn't bother us. Room and bathroom were super clean; nice amenities in bathroom. Front desk and door staff were friendly and helpful. Even printed out our boarding passes the day before we left. The only thing missing was some information in our room which would have mentioned if breakfast was available in adjoining restaurant and informing us of coffee service in the lobby. We didn't know about the coffee service until we were checking out our last day. The bed was very comfortable, plenty of hot water in the shower, and the heat control was easy to operate. For breakfast we liked the Corner Bakery (a chain, but has good hot breakfast as well as yummy cinnamon rolls and lunch items) located two blocks straight up the street as you go out the front door of the hotel .\n\nReview 39:\nThis hotel is a shambles-furniture literally falling apart and a staff that is both rude and uninformed, nevermind the lack of security and the absence of the so-called amenities. The \"fitness center\" is an oversized closet! We were appalled during our stay! Truly anticipated \"warm, Irish hospitality\" and short of a barman, no one was Irish, warm or hospitable! Manager was unresponsive to our needs and front desk attendent was incredibly rude when we made a simple request. Her manager (?) refused to come out of the office when she called to ask them to speak with us. Room was pretty at first glance but when dresser drawers fell out and the major construction of the hospital next door began at 7:30am it is not the kind of experience anyone could tolerate. To call this a Red Roof Inn would be an insult to RRI! The manager that finally called us back was soooo fake and insincere that we would have prefered no call at all. The only thing they have going for them is the location but its not worth the trade-off.\n\nReview 40:\nWe stayed 4 nights in a studio suite. It was a large room on the 28th floor with a good city view. The rooftop bar, C-view, was stylish and and comfortable. It was what we expected of a hotel charging these rates. The location was good, within easy reach of the magnificent mile and transport links. We would have expected free wifi as that seems to be fairly standard these days...but this hotel charged. We ended up using the free wfi in the watertower place shopping centre and the library/ tourist office instead.\n\nReview 41:\nHaving had a year or so our, travelling all over USA, I have been to 15 or so different places, and can say The Affinia is THE BEST HOTEL I HAVE STAYED IN ! Real quality, good staff, modern, clean, excellent location just off of the magnificent mile where all the shops and eating places are. The only thing The Affinia lacks is a pool, but I like sightseeing when I go away, so it didn't bother me ( can go to local swimming pool when i'm at home !). Right next door is Gino's pizza, check it out - lovely food ! Just down the road is the tourist information centre to get all the local maps and coupons etc, and right outside of there is a stop to get on one of the guided tourist buses Chicago in itself is a beautiful place to go - make a visit to the Navy Pier, and The Chicago Cubs baseball stadium, Wrigley Field, for a guided tour around the place, thats really cool.\n\nReview 42:\n...I'm at the Affinia right now, using their excellent Wi-Fi service. Lovely room on the 18th floor, with a view of the Sears' Tower. We have a Jr. Suite. Our accommodations are on 2 levels-entering into a small foyer which overlooks the Living Room area-2 steps down. Queen-size sleeper sofa (very comfortable, soft sheets/blankets) The entire suite is very roomy with 2 closets and a \"storage-area\" off the foyer. The King bed is wonderfully cushy with silky-soft sheets. From the bedroom you look up to the coffee bar/refrigerator area and into the generously sized bathroom. Aveda products are provided as a courtesy. We have found the staff the be very courteous and helpful. Right next door to the Affinia, is the Benihana restaurant. Across the street is Gino's East and just down the block is the Rosebud, on Rush. Excellent shopping location with Neiman Marcus right next door..... Tiffany's just down the street. I believe that we will be back....!! !\n\nReview 43:\nI stayed at the Affnia on a biz trip. My suite was large, very clean, with a modern updated style that was very well done. The staff was so helpful - they gave me directions to various locations, cheerfully got my bags, a taxi, found my lost shoes, helped me mail out a package and the restaurant staff was very friendly and helpful with food and wine choices. I commend the staff for their cheerful attitudes and service. I would recommend this hotel to anyone traveling to Chicago for business or pleasure. The location was also very central.\n\nReview 44:\nMy wife & I stayed at the Affinia Chicago for 3 nights (December 18 - 21, 2007). We loved it - The rooms were recently renovated, had very comfortable beds with quality linens, a new bathroom, bathrobes and high quality soap, shampoo and other amenities. The location is fantastic - very close to Michigan Avenue and the shopping district. The staff was very helpful and friendly. We especially appreciated the help we received from Kathleen & Ashley in planning our walking tours. While the hotel's lobby was currently under renovation, it had no impact on our stay - we didn't hear any construction noise from our room. Having a finished lobby is not important to us - we are either in the room or \"out and about\". The hotel offered complimentary bottled water and snacks to guests...a nice touch. I strongly recommend the Affinia Chicago - we hope to return again next year for our annual holiday trip to Chicago.\n\nReview 45:\nBe very suspicious of the glowing reviews you get on these websites (phonies). Trust me, this place is under construction --- big time. How can anyone rate this as the best hotel he/she has ever been, when it has no restaurant, there are wet paint signs, there is scaffolding above the entrance, cracked sidewalks to navigate to get in (careful in heels, ladies!). Not even a vending machine to get a bottle of water. Oh, did I mentioned that from 1:15 am through 7:00 am there is construction going on, drills, pounding. I didn't sleep a wink. I'm NOT kidding. I got charged for a movie I didn't order. They were nice enough to comp my stay (I think). My stay was for business, so maybe its a great area for shopping, bars. But otherwise . . . On the bright side, the rooms seemed clean. People were nice. Maybe when it's done the hotel will be really nice. But for now, how can I rate this place other than terrible. My fixtures shook because of the pounding. Come on!\n\nReview 46:\nI went to Chicago for a weekend to meet up with a IL friend for shipping. My friend was interested in going to the Magnificent Mile area so I chose the Affinia Hotel. The hotel is in a perfect location. The hotel staff was extremely friendly and helpful. The room was spacious and clean. I took the hop on hop off bus which takes you all over and there is a pick up spot only a few blocks away. There is so much to do in Chicago, you need more than a long weekend to enjoy it all. I look forward to going back.\n\nReview 47:\nBooked for a conference at this hotel back in September and arrived last week expectant given good reviews. Called the week before to confirm my stay. Arrived hot and tired only to be told by the desk that they were full and that I would have to walk 2 blocks down the road to different and inferior hotel. They didn't try and call me before I arrived despite having all my contact details. They didn't offer to upgrade me. On the plus side they offered to reimburse me for 1 nights accommodation (small hand clap for their recognition of poor service) But seriously, they can't take conference bookings if they can't keep conference bookings. Also the manager still has not replied to my email. I guess they don't care. So, it may be a nice hotel, but I will never book there again if they are this unreliable. Andrew\n\nReview 48:\nI thought I picked a hotel in a great location. And it was relative to nearness to Michigan Ave and good restaurants. However, within minutes of checking into our room we become very aware we next to a major medical center that has ambulances arriving all day and all night. I now know every type of different siren in Chicago. Perhaps there are rooms where the noise is not so obvious, but I made the mistake of booking an upgraded room (at an upgraded cost) with extra large king beds so my teenage sons could be comfortable. Apparently, those rooms are all on the side of the hotel facing the street. Hotel offered a smaller room with smaller beds not facing the street but not until our 2nd day when we were out of the hotel the whole day. So if you don't mind ambulence noise, whistles blowing to call cabs, noisy air conditioners, and rooms without room darkening curtains, this might be a good hotel for you.\n\nReview 49:\nFor me, beds and bedding are important and at the Affinia the bedding was short. I mean literally short. I am just under 6' so not impressively tall but the sheets did not reach the end of the bed. They also use a practice I am unfond of, using a flat sheet for a fitted sheet. When untucking the top sheet the bottom sheet is also undone and before you know it you are sleeping directly on the matress. I don't like that. They advertise a rooftop bar. Good view but the place is shabby and the cocktails are strange and way overpriced for the venue. It could use a remodel of both the specialty drink menu an decor. By the way, what's with the metal coffee table in room 2806? Are you expecting people not to put their feet up? With the many choices in the area, they need to do a little better because it's the little things that keep me coming back.\n\nReview 50:\nWe connected to Affinia Chicago thorugh a city websight. The deal was fair for a downtown hotel on the main drag with an attractiion included. There was information out there that the hotel was being overhauled although we did not pay much attention to that. They are currently under major construction. They will be a little late of their projections in the finish date. I must say that the staff tried very hard to make our stay comfortable under very difficult circumstances. The room was complete and was good. It had a very nice bathroom. The main lobbie and all hotel amenities are totally unfinished drywall with no food, drink, or rest room opportunities. The construction guys did their best to limit activity and noise to after 9:00am. I think this will be a good one once they are done. As of the end of May, they have a way yet to go.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35146, "query_start_index": 35148, "query_end_index": 35148, "truncation_seperator": "... 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{"id": "84832", "pid": "84832", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDirty room. Stained sheets. Lots of scary noise at night from the back of the hotel. Needs updating.\n\nReview 2:\nThis hotel is exactly what was expected. A clean 3 star hotel with large family rooms, nice pool area, for a reasonable price. It blows me away when people expect a 5 star hotel for 2 star prices. It was the perfect price and stay for a trip to Disney and a place to let our 2 year old takes naps in the afternoon. The hotels location is very close and an easy drive to Disney.\n\nReview 3:\nIf you like snot filled walls and bug infested, moldy bathrooms, then this is the place for you. The exterior door(that looked like it had been forcibly opened at one piont) led to a littered courtyard surrounding a ridiculously crowded, nasty pool and hot tub. Buffet was like chow line in prison. Non smoking room smelled like a tavern. One stained bath towel to share among two adults and two children. We booked for 5 nights and hightailed it out of there after 1 creepy night. The person at the front desk was almost embarassed and it was obvious that we weren't the only ones who thought this place was a pig sty. It's best to steer clear of Kissimmee altogether. Lake Buena Vista is much nicer. We ended up at a Marriott Residence Inn and it was like the Ritz compared to this dump. If money is a problem, research a condo. Especially if you travel off peak.\n\nReview 4:\nlocation Fab free shuttle to from major parks Fab size of room great as it is a suite, however hotel is getting very old & needs a complete refurb, floors & walls look grubby & our toilet was coverd in the maids hair! reception area nice but be wary of the concierge as they try & force time shares on you ( they get straight off your 8 hr flights when ur really tried) would recommed purely for location for old town kissimmee & easy access to major parks, but reccommed with caution. free breakfast is scramble eggs, sausage patties & toast\n\nReview 5:\nWe stayed here in with our four teenagers. The room was clean, pool and hot tub nice and clean. great managers reception every night which included free beer, wine, and soda outside at the poolside bar. breakast was the usual free breakfast fare. nice location. right next to old town. We ordered Flipper's pizza take out twice cus it was sooo good! Staff friendly and fair prices. We saved it under \"favorites\" on our laptops to be sure to stay again! !\n\nReview 6:\nWhen I was looking for a hotel, I searched the internet for a nice clean hotel to stay at during our family vacations, I saw this hotel, I saw the pictures on their profile and booked it. But when we got there it was nothing like i had expected it to be!!! The hallways don't even have carpet in them. The elevators were stinky, nasty looking, The whole hotel stinked like a public restroom, the room was ok but it wasn't as clean as it was supposed to. The restroom was smelly, it still had hair on the tub belongin to the people that had been there before. The game room that was supposed to be a nice arcade for the kids to play in was nothing but a little room with 2 or 3 machines. I took pictures and I hope this helps everyone considering to stay in that hotel think about it twice! I didn't stay in the hotel of course and for the same price they were charging me I found a really nice hotel that was closer to the atrraction parks, because this \"Royal\" hotel is not as close to them as they say.\n\nReview 7:\nThis place is a filthy dump. The bathroom was so dirty I had to buy a disinfectant and spray down the toilet as it hadn't been cleaned. The floor had not been vacumed and there were stains on all of the chairs. We requested a wake up call from the desk and they wouldn't phone in the morning. There were people swimming in the pool in their clothes and the pool was pretty disgusting. The door did not seal properly and you could see daylight at the bottom. Our reservation was for four days and we had to stay as they would not refund our money. When going to Disney World, save yourself the headache and stay at one of their hotels.\n\nReview 8:\nThe hotel is real nice for a Quality, the rooms are huge, the beds comfortable, all in all the hotel is a good place to stay. The only problems were that the check in is at 4 PM I got there at 3:30 and they would not let me check in, there were other angry people already waiting in the lobby to check in are were not allowed to check in until 4 PM, that to me is wrong because it was a weekday and the place was not full so housekeeping had to have rooms available before 4 PM, the other problem was the wireless, it kept kicking me off every 10 minutes then I would have to sign back on with a user name and password, I travel for bussiness and need a good wireless conection not one that keeps kicking me off, all in all I problary wont stay again because of the problems, but if you dont need wireless or if you dont mind checking in after 4 PM then this place is great,.\n\nReview 9:\nAlthough it is the South and bugs are expected the response from the hotel was - \"sorry we can't get an exterminator out here right away so sorry.\" No concessions were made. When you find a roach-like bug in your room you really have to take extended precautions when you get home to ensure you don't infest your home. Also, the sinks and tubs didn't not drain well at all. The pool was nice but crowded. The hotel definitely needs an makeover. Very outdated. And don't be fooled by the transportation to the parks - once a day - that's it. And the free continental breakfast left a lot to be desired. The kitchen workers I thought were rude. They would just walk in front of guests vs letting them go first and just budge in line to fill stuff without even saying excuse me.\n\nReview 10:\nWe had a great visit to Disney due to the comfortable and easy setting of this hotel. The rooms are nicely decorated, very comforatble with great space for all of our things and great information on the area. We enjoyed their clean pool & hot tub and found it very easy to grab a quick breakfast at their continental style buffet before heading out for the day.\n\nReview 11:\nPros: The hotel is clean and basic. Grocery store across the street Cons: Far from everything if you do not have a car 1.5 hour bus ride with three transfers to Outlets. The hotel staff makes a cut on calling for a taxi, so that means any time you ask how to get somewhere, the answer is always\u2026\u201dthe only way is by taxi\u201d Which is owned by the hotel. The Hotel staff does not know anything about buses. The hotel staff is really not helpful. The location is about a 20 min shuttle ride to Epcot. The free shuttle is only 4 times a day each way. 4 times in the AM to Epcot, and four times back in the evening. $20 taxi ride if you miss the shuttle. Breakfast consists of: powder mixed with water eggs, micorwaved meat, and some bread and Danishes. The stove in the room is really bad and does not heat well. My advice, pay a little more and get a hotel something on International Drive\n\nReview 12:\nBooked this hotel because of the great rate but I would not stay here again. This is a good enough hotel if all you are doing is sleeping here. Hot breakfast includes scrambled eggs and sausages everyday (decent breakfast). Stayed in 2 bedroom suite, found cockroaches in sink and kitchen area the first morning. Was offered 25% off for only the first night, manager was not sympathetic and acted as if this was normal. We were moved to another room and stayed the remaining 4 nights. Shower was leaking in the second room. Customer service was non-existent. This is not a 3 star hotel I would say 2 star max. Wifi worked in the first room but not in the second room. Did not use shuttle service, drove to Universal and Disney world (not that far).\n\nReview 13:\nWe stayed here at the end of our Orlando vacation. This was our 4th hotel and by far the BEST. It was close to everything, we made several friends,the bartender was awesome and we will be staying here for the entire stay next time. It was clean, great security, comfortable rooms and beds. We stayed in a one bedroom suite. The only thing I can say was lacking, and it was the entire LBV/Kissimee area hotels, was the lack of knowledge and willingness to find out when they did not know the local transit system! We stayed on the Universal end last time and they went the extra mile in this department. I assume it was because of the distance from the attractions. Sure it was easy to drive to Disney but the parking adds up when you can take the local bus for under $2. That is speaking as a single parent with one child, maybe not as easy and inexpensive with a family of 4 or more.\n\nReview 14:\nJust returned from staying at the Royal Parc Suites. This is total getto. People all nite at the pool. If you have a big group and will need the sofa bed you will not fall asleep from all the noise coming from the people every nite we got back there were over 40 people out till after 1 am. The floors are wet and slippery and no signs,levators are dirty. The bed sheets were only changed once in 6 nites and the kitchen sink dishes were never cleaned. The breakfast is the same every day. If you are going to the parks all day and use the hotel to shower and sleep is ok. Also if you are renting a car and getting back late good luck finding a near spot because trust me it will not happen. You get what you pay for the price. The only 2 good things is the beds are comfy and location you are 10 minutes from the Disney parks.... Good Luck!!! !\n\nReview 15:\nChekin around 5pm quick an easy. Loved our room spacious and comfortable. Breakfast was ok!! You get tired after 2 days of eating there but it was free!!! Pool was clean and hot tub was nice after walking all day in dysney. Hotel close to restaurants and dysney. Great I will stay here, but eat breakfast elsewhere. Book this VAC thru bookit.com\n\nReview 16:\nI have an extremely sensitive nose and I didn't smell what a lot of reviewers are smelling in the elevators (which I used plenty due to being on the fifth floor). The only issue we had with our room was a clogged bath tub drain which was fixed on our second morning very quickly by maintenance (I called around 9am and it was fixed by 9:20am). We had a great stay otherwise, and will definitely stay again on our next trip to Disney. It was close to every thing and there is a Flea Market on Irlo Bronson as well as a Ferris Wheel. A quick jump on International Drive and we were at the Premium Outlets.\n\nReview 17:\nWe just got back from our weekend at QSRPS. Thank you for serving a breakfast buffet, and having coffee available 24/7. Traveling with kids can be tricky(temper tantrums, etc.). Being surrounded by families helped us feel comfortable and at ease. Having a separate bedroom is always a plus! We even got to take advantage of the poolside bar. Thank you, Koenig-Ft.Lauderdale\n\nReview 18:\nThe room was clean. The beds were not the most comfortable. The pool was nice since it was heated. They give out free drinks in the evening but I feel they are too liberal as there are many people there that are drunk and there are many children down there and the people do tend to be loud. Granted the bar is next to the pool and it is open but they shoud really cut off someone that has had too much. The shuttle is very limited going back and forth to the parks as it goes only a few times a day.\n\nReview 19:\nThis motel had no hot water. My wife flushed the toilet and the handle fell off. When they replaced the handle they left the old one on the kitchen counter. My son found a woman's fake fingernail in the couch. We were left with (2) large towels for a family of four. The carpet was dirty. The elevator was 100 degrees and the glass overlooking the pool area had a large crack in it. This is a Quality Inn that they are trying to pass off as a \"Royal\" Hotel. When we arrived in our room the smell of bug spray was disgusting. My wife and sons itched for 2 days after leaving and were covered in bited. Don't stay here!! !\n\nReview 20:\nWe stayed at this hotel in February 2005. This was one of the noisiest hotels we have stayed in. The room rate was a deal though. We had a two bedroom suite for less than we could get a single room at other hotels this close to Disney. If we weren't so exhausted from spending our days in the parks, we never would have fallen asleep with the inconsiderate people yelling at midnight. It was nice to have a kitchen with a dishwasher. However, the refrigerator was dorm-size and did not seal correctly. The housekeeping definitely needed some help. There was alot of hair on the bathroom floor when we checked in - gross! The kids loved the pool and there were plenty of kids their age to play with. Overall, it was a decent deal for the money but I would probably try to find somewhere else to stay next time.\n\nReview 21:\nThe room was large and the beds seemed to be clean, however everything was VERY worn and smelly. The carpet was not clean and smelled like urine. The furniture was very scratched up, old and the couch was so old and worn that the cushions were not cushions..but more like pads. We checked out an hour after checking in. There is no way we could stay even one night.I would never recommend it.\n\nReview 22:\nThe hotel was centrally located to most of our activities and entertainment as well as restaurants. Upon entering the two bedroom suite, I noticed that there were no flowers or plants anywhere in the suite, as seen online at various travel websites, as well as Royale Parc\u2019s website. The bed was so close to the closet in the master bedroom that we had to squeeze by the bed to access the closet. The second bedroom was perfect. Also, another shocker was that there were no wash cloths, or bath mats in either bathroom. The bathtub was so slippery, that we had to place a towel in the tub to avoid slipping when taking a shower. Several of the towels had so much lint that lint was all over my clothes. The suite was small and needed upgrades/renovations. Nothing in our suite looked new to me. Their website says 224 Newly Designed, Upscale One and Two Large Bedroom Suites. The exterior looked much better than the interior. I will never stay at this hotel again. The daily hot/cold buffet breakfast was good.\n\nReview 23:\nWe just returned from our 2 night stay at the Royale Parc Suites and we really enjoyed it! The breakfast was plentiful and we usually had a place to sit. My kids loved the pool! It was so nice to have some palm trees by the pool to give us some shade from the hot Florida sun. We never had a chance to try the Managers reception so I can't comment on that. We got a 2 bedroom suite for all 6 of us and everyone had plenty of space to stretch out. We had plenty of towels and the housekeeping did a great job. We didn't notice any of the pool noise, but we were up until midnight most nights. We had just come from a 4 night stay at the Old Key West resort on Disney property before we extended our vacation at the Royale Parc Suites and we really thought this hotel was very high quality. It's not up to Disney quality, but it also isn't anywhere near Disney prices! I would highly recommend this hotel for the budget conscious family.\n\nReview 24:\nRooms were basic but fine. Having multiple bedrooms/bathrooms an absolute plus as well as on-site laundry. Very secure property. Pool area nice and happy hour fun. Breakfast not really a breakfast. Business center very basic. Staff helpful and friendly. Grocery store nearby so in-room kitchen a plus.\n\nReview 25:\nThe rooms need serious upgrades. The shower had a broken handle, fell right off. It wasn't so clean. The towels were STAINED with brown stuff. The staff was unprofessional. The best thing was the parking (free), the location, the breakfast (clean area) and very good breakfast. But I don't recommend this hotel if you are traveling with children. It doesn't have a clean feel and it is NOT kid friendly. One guy at the front desk had a wrinkled shirt, a housekeeping lady was smoking a ciggarette on the sidewalk curb (entrance) while on her phone. They do a happy hour from 6-7 pm and the bar tender prepared a bunch of wine cups and beers before 6 and they were just siting there. We went for the soda and it was a lil flat. Just not the BEST place to stay. It was close to alot of eateries, gas station, food was on site, nice tv.. but that is IT. the sofa bed was stained :/\n\nReview 26:\nI wouldn't spend a dime to stay at this hotel that is actually a motel style hole in the wall. It was dirty, smelly, and truly a disappointment! They had rude signs in the dirty unpainted bathrooms about the use of towels and how it costs THEM $ to wash them , so hang them up! How rude!! The photos they have posted on their website are VERY deceiving. It is not a nice place at all! The vending machines are all out of order. We heard loud screaming and laughing into the late late hours of the night. We were actually afraid of having our kids go to the pool that was full of shady looking people. This is NOT a destination for the family looking to enjoy a family vacation. We thought we were saving a little money by staying here instead of on the Disney property. NEVER AGAIN will we make that mistake! Spend the extra $ and stay on the Disney grounds or research your hotel further than the internet, so as not to be disappointed.\n\nReview 27:\nI stayed at the Royale Parc Suites for 7 nights with my 5 yr old and 14 yr old; and would absolutely stay there again! They made check in and out quick and painless. Everything from restaraunts, grocery stores, pharmacies, to park tickets were easily accessible. The staff is friendly and knowledgable. The pool, gym, breakfast area, common areas, and rooms are kept clean and maintained. The only thing I would recommend are a few more later shuttle times, due to some of the parks being open later on some nights. But overall, a fantastic vacation and would highly recommend this location. :)\n\nReview 28:\nThis hotel is a little run down. The pool area, elevators and walkways are dirty. The rooms are clean and spacious but in need of upgrades. The pool is overcrowded and very loud from open to close. The internet pictures are deceptive, and I would not recommend this Hotel to someone looking for a four star or better. This Hotel is a three star at best.\n\nReview 29:\nThe experience we had in this hotel was fantastic! Great comfort / Great value We chose to stay in the 2 Bedroom Poolside Suite, which was extremely comforatable and convenient for everything! Our poolside suite led directly to the pool, and was within seconds of the complimentary breakfast which was an excellent money saver throughout our vacation. I would strongly recommend this hotel, and hope to stay here again in 2011! Thank you Royal Parc Suites!\n\nReview 30:\nNice hotel for the money. Very family oriented, and very clean. I liked the center court design... everyone had a pool-side view. I liked the location too. All major chain restaurants and fast food places within a two mile radius of the hotel. Great for someone vacationing on a budget. 10 - 20 minutes from every major attraction in Orlando. I would definitely stay there again.\n\nReview 31:\nWe arrived past midnight. Didn't really get to sleep there. In the early morning we noticed that we had some weird reddish bites. Thought they were mosquito bites. Couldn't fathom that they were anything else. After the second night we noticed we had a lot more bites than normal. Started suspecting and investigating the bed area. Found a bed bug near the pillow area. Contacted the front desk immediately. The supervisor came and upon further investigation found more bedbugs. We immediately decided to change hotels. Asked for our money back. They are telling us that they will only credit us for the two nights we did not sleep at the hotel. They are charging us for the nights we spent being bitten by bedbugs. DO NOT STAY THERE!!!! DIRTY, INFESTED, and HORRIBLE customer service!! !\n\nReview 32:\nThis is our 7th trip to Orlando. Our first time staying off Disney property. The suite is clean and spacious, breakfast very good, staff pleasant. Exceptional value. We will be back.\n\nReview 33:\nDirty, filthy place! Upon check-in, the floors were not vacuumed. Corners of the room were dirty and dusty. There was 1-inch thick dust on both air conditioner units. There was only one remote for two TVs; the remote didn't work. The bathtub drain was clogged up. We had the room booked for 8 days...we checked out after 1 night, which was not soon enough\n\nReview 34:\nThe suite was spacious. Two bedrooms, two bath, living area, kitchen area. Nice pool with managers reception. The breakfast is 2 out of a 5. Waffles are soggy. Bacon is not crisp. Eggs are runny. It is not much. But I guess at least it is included in the room price. There was no hot water for a shower/bath from 5:00 - 6:30 each morning 7/6/10 - 7/11/10. Upon checkout the front desk responded we could have easily fixed that. The elevators didn't work properly. They would skip the floor and the light would go off. You would have to press the button three or four more times. The air conditioner in the front room did not work right two days we were there. They tried fixing this. The toilet in the master suite ran at times. Pay the extra and stay at Disney or Universal. No frills and charge for all the extras (business center, etc.)\n\nReview 35:\nDon't stay here...pay the extra money and stay somewhere else!! The photos this hotel has posted are not at all what it is in real life. This hotel needs an upgrade and you can smell the oldness. The rooms a super small- we stayed in a two bedroom suite- there were 5 adults and 3 small kids and an infant- not nearly enough room. The breakfast is convientent but it is the same every morning. The beds are very uncomfortable. Not at all what I expected when I found it online. The pictures are definitely photo shopped and are not at all what it is really like.\n\nReview 36:\nVery clean room, Excellent customer service, very accomodating. Friendly staff. My family and I were very impressed, for what we paid we definitley received our money's worth. We plan on booking another stay over the summer and then for our annual Christmas Disney trip.\n\nReview 37:\nThought the place was very dirty. Room was not clean. Tub was stained and just gross looking. Place is crowded and noisey.\n\nReview 38:\nWhere to start I checked in 6/28 and there was a msg on my phone from 5/18 for the previous guest Kudos to the Housekeeping Supervisors. The older woman at the pool bar during the mang. reception was surly at best, plus she didn't even know what she was doing. Ask for a Bud Light and she said she was all out, so you took a Bud. Go back 5minutes later ask for another Bud she said I'm all out have a Bud light this went back and forth everyday to every other person, go figure. The pool was over run 20 hrs a day by teenagers. I felt like I was back in the bush, the security KID did nothing to restore order so he more or less joined in. Not good for kids under 6. Housekeeping service was good and the location was good. No cable, no VCR and no waher or dryer access. Call me spoiled but all of these items were at the last qaulity in Kisseeme that I stayed in. Search around you won't regret it but if you have no choice it will do.\n\nReview 39:\nWe read all the revues too and were a bit anxious to go there. But we loved the place! Our suite was on the 5th floor, and it was clean. A bit smelly, but clean. We bought an airfreshener and the problem was solved. The pool was nice, we had no trouble with noisyness, breakfast was okay, though it was the same every day. We really enjoyed staying here!\n\nReview 40:\nMy first time at hotel enjoyed everything at hotel. Service, food, and safety was wonderful will stay again.\n\nReview 41:\nThis Quality Suites was a two star hotel NOT three star as rated. The rooms were clean but definitely very worn and in need of major updating. The internet was spotty and frustrating to use. The outdoor walkways were not very clean. The staff was fine but the accommodations were not what was expected and the stay disappointing.\n\nReview 42:\nMauricio, our 1st contact, was extremely helpful and explained everything in detail. He arranged whatever discounts we had coming. The pool and hot tub were great- especially the hot tub. It was \"hot\"- not just lukewarm and provided the proper instructions and warnings for everyones safety. The happy hour was just that- very convivial- the 2 ladies, Lizzie and Jennifer were like buzz saws looking after everyone and never missed a beat. Breakfast was plentiful and healthy. Location was excellent with respect to Disney (we didnt use the shuttle)- all other destinations were easy to get to and the computer room was helpful in printing out maps and directions for our excursions. All on all- worth every penny.\n\nReview 43:\nWe were not told that the hotel is going through a renovation. There were power saws running during the day, trash and beer bottles left in the hallways for days, rude bartender, the breakfast was a major let down and the last night we were there, Sunday they were installing carpet in the room above us hamering for hours. The next day when we checked out the bagage cart had a flat tire after we loaded our lugage. Stay away!! !\n\nReview 44:\nWe recently stayed at the Royal Parc Suites for a golf vacation. The 2 bedroom suites were clean and functional for our 2 foursomes. Centrally located, with great golf and dining nearby in all directions. The pool was never crowded, and was just what was needed after a day on the links. A.M. breakfast is nothing special, and is usually too crowded. But the highlight of every nite is the Tiki Bar Happy Hour. Liz and Jen shine as the bartenders, keeping the place hopping with great music, great service, and great conversation. Will be returning next year!\n\nReview 45:\nloved the service and the cleaniness of the room, it was to cold to enjoy the pool but my kids loved playing on the playground and the arcade. the beds where so comfortable its was like sleeping on air and the breakfast was great and a great way to save money. loved the area with all the wonderful places to shop. we had so much fun. cant wait until we return next year.\n\nReview 46:\nEasy to book, easy to stay and easy to leave. Great experience checking in and out, very convenient. Also very friendly staff at front desk. Free breakfast was cool, so was happy hour. Nice kitchen area in the 2 bedroom suites as well. I truly have no complaints as the suite was clean, and the hotel was convenient.\n\nReview 47:\nThe washer flooded next to my room and I had to wade through water to get to my room. I did not complain but no one working on it said anything. One young man said let him know if it ran into my room and they would get me a fan! I travel a lot and this was the first time I saw a charge for the business room. The free internet did not work in my room or most of the girls' rooms. They did complain but nothing was done.\n\nReview 48:\nMy stay at the Quality Suites Maingate East was a real disappointment. I could see this being a decent place to stay if you had several kids and didn't plan to hang out there much but I found it to be dingy, with a slight odor. The furniture is college dorm quality and the repairs made to holes in the walls and doors were poorly executed. The included continental breakfast was also a disappointment - food selection was limited and of below average quality. I suggest getting there early since the family Disney rush left me standing while eating my bowl of cereal - for a couple minutes until a family left. Other than the breakfast, there is no restaurant service, no gym, and no business center. Certainly not deserving of a 3-star rating.\n\nReview 49:\nWe recently returned from the Maingate East and found it an affordable and convenient stay. We had a poolside suite that was large enough for the 6 of us to have plenty of room. The proximity to the pool was a definite advantage after a hot and sticky day at the parks. The staff were extremely polite and although the free breakfast could be improved on (a more diversified selection would be nice), the only issue that we had all our stay was that the bathroom tissue had not been restocked in the one bathroom and that was corrected as soon as it was mentioned. We will stay again.\n\nReview 50:\nWe have a small dog and needed a place to stay for a week where it was clean and safe. We felt safe leaving our dog in the room when we wasn't there and she wouldn't be messed with. They had a dog walk and the whole place was clean, even with the pets. So if you didn't have a pet, you wouldn't notice they were there. Our tv remote didn't work and when we called, they were there in 15 minutes and brought us a new remote. You couldn't ask for better service. The breakfast buffet was ok if you like buns, frozen waffles, etc. but its across the street from Denny's so that was perfect. At the pool they had a bar where they gave complentary drinks between 4:00 - 6:00 and the kids were in the pool swimming. To sum it up it was a clean, nice, safe place to stay, everyone was friendly, staff couldn't be more helpful. We will stay again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29471, "query_start_index": 29473, "query_end_index": 29473, "truncation_seperator": "... 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{"id": "214263", "pid": "214263", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOk, I read the reviews ahead, and thought \"how bad can it be\".... BAD!! The staf was SO incredibly rude to me. I even watched a girl mock me TO MY FACE, when I returned towels. The bar staff wants to be tipped constantly for their watered down drinks. They even watered down the beer! No beach service, no poolside service, had to ask for TP. They never have money to exchange. The breakfast buffet was ok, but the staff behind the stations are hard to find. Also, they charge an arm and a leg for wifi...but they never change the password (reef2011) so feel free to use it on me! I will never go back, I would rather pay a little more and stay in a better place.\n\nReview 2:\nWe stayed at The Reef Playacar for my brother's 30th birthday trip. It is by no means a luxury hotel. However, the location, staff, and the price cannot be beat. We found the staff to be one of the most enjoyable aspects of the trip. By the end of the week they called us by name, and we were very sad to leave them. The beach is beautiful. The rooms are average for Mexico. The grounds are beautiful. You feel as if you are in a jungle along your very short 1 minute walk to the amazing beach. I would not hesitate to recommend this hotel for a relaxed beach getaway with friends.\n\nReview 3:\nMy boyfriend and I had our first trip to Playa Del Carmen in September 2004. We absolutely had a wonderful time, partly because of where we stayed. The best part of our stay at the Reef Club Playacar is the warm, inviting atmosphere. The workers are very friendly and down-to-earth. There is a rain forest in the middle of the hotel, which makes the place quite unique. Our room was far from luxurious, but it had everything we needed. The food was not gourmet, but they had enough variety each day. I would suggest seeing the nightly shows (which is sometimes cheesy, but it's a great way to meet other vacationers). We highly recommend this place, especially if you're on a tight budget. We would definitely come back again!\n\nReview 4:\ni was so dissapointed by the service of staff at the reef. The resort it self was beautiful but i couldnt enjoy by stay there. On my second day i fell down the lobby stairs due to the rain. i strongly recommend anybody who stayes there to be extra careful when walking around the resort its very slippery. the staff wasn't helpful or caring in the situation i was in. not even asking me how i was or the hotel manager seeing if i would need anything in rest of my stay. i felt so frustrated and upsest beacuse i sprained my left arm due to the fall because of that i couldnt even enjoy the wonderful two pools and beach that they have. that would be my first and last time at the reef playacar.\n\nReview 5:\nWe had a wonderfull time at The Reef Playacar. The hotel is not so big and directly at a great beach. We enjoyed nice dining in the a la carte restaurants you just have to make sure you book in the morning. No restriction on how many times you want to eat just a reservation is enough. We had fun, staff was nice, food is great, fresh fruits and enough for everyone. It is close to town and you can walk without any problem. Defenitely we can recommend this for couples and families.! We will come back\n\nReview 6:\nWe (9 girls) stayed at the Reef Club July 17-20. We enjoyed the hotel, food, drinks, staff, pool, beach and even the damp rooms. What we did not enjoy is that at check out time we were told that we had a $200 bill for the lobster dinner we had on our second night at the Buticelli restaurant. We were never told that there would be an extra charge. The waiter never said a word. We specifically asked what the special was and he said steak and lobster, great that's what we all had . We enjoyed our meal, skipped desert and left the waiter an unusually large tip. This is an all inclusive hotel, who would have ever thought they would charge you for the lobster. Unfortunately, this was a very bad end to our trip. None of us will be returning. Bad news for them. We have alot of friends that travel.\n\nReview 7:\nI absolutely loved the Jungle style grounds. It was beautiful, natural and clean. We definitely got the restful feeling of being on vacation. The food was great. I loved the exotic fruit that I wouldn\u2019t normally have access to regularly. I liked the variety of traditional/regional food and basic American that was offered. I absolutely loved the beach! The water was clean and beautiful. It was not over crowded like the neighbor hotel and there were always lounge chairs available. The staff was very pleasant and always working hard. I felt bad for some of them having to work in the heat. Elidio was our favorite server. If I could change a few things about Reef Playacar, one would definitely be the pony tailed snorkel salesman that asked us numerous times throughout each day if we wanted and would like to take advantage of his snorkel tour. The second thing would be to ad a dance floor for evening fun. Third: More drink servers on the beach. Lastly, the Jacuzzi hours needed to be extended. Overall, we loved the place and would love to go back again soon!\n\nReview 8:\nI have been to Playa before, and this is a much better resort then I expected. Food was good, yummy pasta bar. Bartendar at pool, Felix was excellent! Tons of chairs and shade in the pool/ocean area. Staff was helpful, very close to downtown. In the condo district its a pretty area of playa. Wine was good for free wine. Will stay here again!\n\nReview 9:\nThe pictures make it much nicer then it was for us. The beach was terrible due to the hurricane in 2005, so there wasn't really any activities we could do. We never had hot water in our room. Their water system is heated by the sun, so if there is little or no sun don't even expect a warm shower. I do have to say the staff was outstanding, they were very kind and helpful. Unfortunately I would not recommend this hotel. I was also disappointed with the lack of evening activities.\n\nReview 10:\nFirst of all this hotel is a 2 star! I have travelled to Mexico over 10 times and have stayed in numerous resorts and I have to say this one was awful! The room was dirty, the sink was plugged and had to have a worker pull out a foot long hair ball, the food was a huge disappointment, I had to call a doctor in to give me a shot because I had an allergic reaction to the MSG that coated the fruit and veggies! The bartenders were miserable even when we through them huge tips! They made virgin drinks many times without us figuring out until our third or fourth drink! We are in our 40's we do not look like children! When we checked out they took half our luggage and left the other half in the room. We asked for a shower before we flew out because we had a midnight flight and they directed us into a room that the maid was cleaning! We were given another persons dirty room and bathroom to get ready in! We are one couple out of a group of 30 people with all the same experiences! Don't go here!\n\nReview 11:\nMy Husband and I stayed at the Reef Club and had a fabulous time in Playa del Carmen, I will definately return to the area but don't think I will stay at the reef club again, The staff is friendly however with the beautiful setting of villas, each rrom has individual window type air conditioners and they are loud. Access to our room was given to maintenance personnel without our permission or notice and our room was left with the door wide open with no one in the room we had some belongings stolen and when we went to the front desk they assumed no responsibility for the stolen items even though it was their staff who left our door open. - - Not a warm & fuzzy feeling. I don't think we will return to the Reef Club but I will definately return to the village of Playa Del Carmen!\n\nReview 12:\nHad the misfortune to be placed here for one night after the Coco Beach was overbooked. The room was basically shabby (the shower head was a very interesting shade of green), something that reflected much of the rest of the hotel. Food in the buffet was poor and the fitness equipment completely broken and rusted. Sure the beach is nice but this doesn't compensate for the rest. One to avoid in my book.\n\nReview 13:\nThis was a mother daughter vacation.It was out first time to Mexico we loved our stay at the Reef Playacar.The rooms were clean and the beds were comfortable.The staff were very friendly, The bartenders were always smiling and friendly.Buffet and dining room staff were excellant. The entertainment was \"Great\" we never missed a show the events staff very friendly and alot of fun. The beach was beautiful and the grounds were very clean and well cared for.The food was good but bland, great variety. Over all our stay was fantastic at the reef. We will be returning next year.\n\nReview 14:\nMy daughter and I stayed at The Reef June 30th thru July 4th. This was for her graduation present. At first I was a little hesitant after reading some of the reviews, but after arriving at The Reef, I was relieved. The place is beautiful. It is not a five star resort, however it is very clean and the staff are very friendly. Our room was very nice, we did have a slight problem with tiny ants in the bathroom, however, I was prepared for this after reading a review. I brought ant traps with me. I put a couple in the bathroom and we had an ant free stay!!! My daugther and I had a great stay. Playa Del Carmen is a short walk away and very fun. We went to Xcaret and my daughter swam with the dolphins. It is a little pricey, I would recommend getting the plus package. A meal is included as well as locker, towel and snorkel rentals. You also get a couple of beverages. I cant wait to return! !\n\nReview 15:\nWe just returned from this resort after spending one week there. Thought the way the grounds were laid out was wonderful. The feeling of not being confined with the normal lobby & elevator was a nice change of pace. Food at the buffet was not very good. the service at the resort I thought was very poor. The real problem I had with the hotel personnel was that they were very persistent on their guests to make a day & time to do their hotel presentation (time share) that will only take 90 minutes of your vacation. The staff was very friendly until you tell them that your not interested in their presentation, then they didn't want to know your name. I thought for the money I spent that the staff would be more attentive. Beach was beautiful & so was the sun.\n\nReview 16:\nWe love The Reefplayacar!! We have been going for 12 years and one year we went twice. Last year we brought the whole family, and they loved it! There were 21 one of us. The beach is awesome and the sunrises are breath taking!!! The food is plentiful, and something for everyone. The staff is great and some have been there as long as we have been going, and remember us when we come back. You can book excursions right from the hotel or just stay on the beach all day. Shopping is within walking distance, either right of left from the hotel. There is also a gof course across the street. Can't wait to get back there! Bill and Jane\n\nReview 17:\nMy husband and I went here for our honeymoon and found it very relaxing.The people were very friendly, staff and other vacationers. The beach was fabulous and the views were spectacular. I will definitely be back here again. It is in the center of it all. Playa Del Carmen is within walking distance, and most of the tours are fairly close by. I would recommend this resort to anyone who is looking for a relaxing getaway. It is just the right size to get the best service they offer. Everyone there was great. Hope to be back very, very soon. Tourism could take a few lessons from the resorts in Mexico. They make you feel like you are home there.\n\nReview 18:\nWE DID NOT STAY AT THIS HOTEL, BUT I AGREE THAT fun jet vacations is terrible. I booked 2 vacations with them--1 to cancun and 1 to las vegas. Both were at very expensive hotels. 1st, although they claim that with their \"penalty waiver\" (insurance) you can cancel for ANY REASON.. this is a lie!!!! Even though you may have northwest airline tickets, for example, if they were booked through funjet, you are stuck with them!! Or, if you want to change your hotel, you also have to cancel your airline tickets, and lose that money..you must re-book your airlines even if you want the same exact flights!! 2nd....They completely overcharge. We booked at the Wynn las vegas and were told that our total rate was $$1151...yet Funjet charged us $1600, claiming a discounted rate!! When asked for a credit, they said...oh well,,,,you can cancel if you want, but you will lose your airline tickets too!! NEVER BOOK YOUR AIR WITH FUNJET...YOU'LL GET SCREWED!! yOU ARE BETTER OFF BOOKING THE TRIP YOURSELF, BY GOING DIRECTLY TO THE AIRLINES AND THE HOTEL..don't make the mistake that we did...twice! !\n\nReview 19:\nWe were disappointed in this hotel not just because of the construction but also because of the 4 star rating in the brochure for food and amenities which it clearly is not. Food was not always hot or cold as should be. Food not great in quality or choice or variety. So basically it's great that it's close to Playa Del Carmen, so you can spend extra money to eat well (for those who go on an all inclusive)\n\nReview 20:\nJust got back from The Reef Playacar last week ,we left the husbands and kids at home and we had a great time. Dont believe the \"BAD\" reviews this place is great. Beautiful beach, great location, friendly staff, great price. This is a smaller hotel which I like and will be returning.\n\nReview 21:\nthis is a great place - very quiet and everyone keeps to themselves! the staff was fun! the food was great and the beach was wonderful. Beds are a little hard, but very clean rooms!!! Great stuff to do around there also.\n\nReview 22:\nI'm only 18 and I loved the resort. It is so relaxing, if you are wanting to go to a party resort I would not go here. If you would like to relax and have free drinks along with free food this is the place. The food was excellent along with the drinks. I thought the workers were really nice. Of course you always need to put important things like credit cards and passports in the safe otherwise I guarantee they will be stolen. My favorite part about the resort was the ocean. I have been to Jamaica, Florida, California, Italy, and Louisiana and the view at the resort of the ocean topped them all. I would definitely recommened coming to this resort if you want to kick back and relax\n\nReview 23:\nI have to agree with many of these reviews. Smaller, newer, jungle like setting with the cenotes and little seregues throughout the property. Very Friendly staff, decent buffet, great snack bar and nice restaurants. White sand as far as your can see and the bluest water I'd ever seen. I loved playing in the ocean. But...I have to agree with the \"Membership\" Presentation. I couldn't pass up the the great deal but now I am finding all kinds of hidden set up fees that weren't made clear or even mentioned. All in All, I'll be returning. Loved that your were in a gated community but a 15 minute walk to the real Mexico.\n\nReview 24:\nWe arrived at the Reef on Wed, 7/21. First impression. BEAUTIFUL. Resort is gorgeous, food was great, grounds well kept. Then the nightmare began. There was a total of 26 people in our group split among 7 rooms. 3 out of the 7 rooms had major thefts. I had 150 dollars stolen one day, 20 dollars the next. 2 other rooms had money, clothing and shoes stolen. Made multiple reports to front desk with absolutely nothing done. Manager wouldn't talk to us. We asked EVERY day to not have our room cleaned. Requested that NO hotel employees enter. They continued to come every day. Even took our shower curtain one day. Very strange. But didn't clean. The beach hotel security guard wouldn't let us on the beach late at night unless we paid him money. Of course he said this had to be kept hush hush. All in all, i would warn at everyone to not stay at the Reef and it's a shame because the resort itself is great but the staff is very crooked.\n\nReview 25:\nMy friends and I stayed at the reef club for the third time on march 8th-18th we we're very disappointed from our previous stays the entertainment staff was all new whitch would have been ok if they would of actually entertained you. At least the old staff got you involved this staff diddnt even make a effort.Our room sucked the air conditioner broke 3 times before they finally fixed it for good not to mention the strong musty oder in our room. As for the food terrible its pretty much bland the Italian restraurant is very good but you have to make reservation the day you want to eat there whitch means 7:00am too early for me on vacation.there are some nice staff members antonio and yara r great. playa del carmen is great but I wouldn't suggest staying at the reef club.\n\nReview 26:\nWe visited the week of 4-17 through 4-24. Many families became seriously ill during the week. My guess is the resort still does not know how they made so many people ill. Our two year old daughter became sick like the Somerset review posted earlier. Two great families from Somerset by the way were forced to leave because they were so sick. The lines on the soda, beer, wine, and water were not cleaned properly and the glasses are washed in dirty water. The buffet is terrible, but we don't like them much anyway. The resort is clean enough and you only get what you pay for. We spent the first two nights at the Iberostar because the Reef was overbooked. That resort is fantastic! The management was helpful (Sabrina and Rafeal). The rest of the front desk staff is rude and clueless. The resort provided reparations for our illness but my guess is many families did not.\n\nReview 27:\nI spent one week at The Reef, and the food was great, as well as the pool bar. The beach has been extended, so there is more sand. Having stayed there before, this was the best experience of all. The room was large and clean. The staff was very accomodating. It is convenient to Playa Del Carmen and Tulum is about an hour away. The only negative was having to ask more than once to get something fixed (water leak in the bathroom).\n\nReview 28:\nReef Playacar is an unfortunate joke: 1. Massive construction on all sides of the hotel = noise, disruption, lack of serenity. 2. Severely eroded beach. The distance from the hotel to the water is only 20 yards, and that width of the entire hotel beach os probably only 50-60 yards. 3. Due to the erosion, the beach, restaurant, pool, and common areas were severely overcrowded. 4. The food is awful too. Result: No privacy, loud, crowded, and generally overwhelming. If you come from the city and want to be around people, kids, and music ALL day long, this is your best bet. However, if you came to Mexico for a relaxing vacation with privacy, peace of mind, and space from others, look elsewhere. Forget walking down the beach to find space from others. There are people as far as you can see, and Playacar has been spoiled. Reef Playacar was so bad, we checked out after one day. The pictures and service descriptions are NOT indicative of the accomodations. Do yourself a favor and go elsewhere. If you want to be drastic, don't even come to Playacar.\n\nReview 29:\nMy friends and I went to the Reef to celebrate our 40th Birthdays. We loved the scale of the property, the beach, pools and activity staff. Great value for the price - If relaxation is your goal - The Reef is a hotel you should consider. The massages from Mario where fabulous and the Dive instructor - Bruno - is the best tour guide. There is more of a personal feel at the Reef then you will find at the bigger hotels.\n\nReview 30:\nWe stayed at the Reef from May 1st - May 8th and we are very satisfied with our choice. It is truly the best value in Playa Del Carmen. Location is ideal, 10 minutes walk from the 5th Avenue, and about 45 min. taxi from Tulum and Cancun. The property is very clean, plenty of chairs and shade at the beach. Food was excellent, great choices were available at the buffet, very fresh and excellent service from all the staff from the restaurants and the buffet (special mention to Alphonso who went out of his way to amuse our 6 year old, thanks ! ). Rooms were clean and confortable, the only thing we noticed was that it was vey noisy at night, especially with unconsiderate neighbors... So our sleep was not the best, but other than that we would go back for sure !\n\nReview 31:\nThis hotel is not as described and certainly isn't \"all inclusive\" .. Certain meals on the menu are not inlcuded and you will have to pay for lattes, espresso and wines. I was traveling with my 2 children and mother - 4 in a room and we were only allowed 2 towels and 2 bottles of water in our room per day..ridiculous. Oh and the air conditioner did not work - had to be fixed which took all of an afternoon. Hotel staff are not at all friendly or helpful...in fact one of the front desk employees actually said \"too bad madame, it is what it is\" when I requested more towels in the room.\n\nReview 32:\nThe resort was very pretty, BUT PLEASE do not eat the food. We went on vacation with 2 other couples and it was the worst vacation we ever had. The food is awful including the fruit. By the 2nd night we were there we all were in the rooms very sick, there were over 50 people at the resort complaining at the front desk the next morning, we were told to come back an speak to the manager when he arrived. They were going to charge us all to see the doctor. Why should we have to pay when it is the fault we were sick. I was so glad to be back home in Wisconsin. I had to go to the doctor and get put on medication for ecoli. My boyfriend ended up geting very sick also and it is not something that just goes away with out mecication. we complained to The reef playacar and they offered us 2 free nights back there. WHAT Why would I go back to a place that got us so sick.\n\nReview 33:\nMe and my family were lucky to spend 5 days at The Reef. What a beautiful place! We went there at the end of July and had an awesome time. The gardens and surrounding areas are amazingly green, it feels you are in the middle of the rain forest! A few steps and you are at a beautiful beach where you can relax and spend the day under the sun. The two pools are very nice and clean and perfect for both adults and kids. The food was very good, I recommend the Italian restaurant which was very good with an awesome staff. The hotel is close to many attractions and within walking distance of Fifth Ave. I would love to come back very soon!\n\nReview 34:\nWe arrived at the Reef Playacar well aware of the issues they were having with the beach. ITS NOT THAT BIG A DEAL. There is plenty of access to the warm, clean, blue Caribbean Sea. In fact, 100% better than the Riu next door. The only thing you won't get is a lounge chair on the actual beach. Didn't bother me much although I'm a die-hard beach fan. They had several levels of beach lounging available, some with sand, some without. The mix of people staying during my trip were fantastic. Friendly, warm and equally happy to be there. No one of the staff left a lasting impression with me (except our waiter at the Italian Restaurant). They were not rude, just not overly friendly or accomomdating unless you asked. The food was well prepared and well presented. Mexican was excellent. The grounds were awesome!!! Felt like you were in a rain forest. Loved the set-up, with individual villas and winding paths through the property. We were lucky enough to get a villa right next to the pool/restaurant area which made getting to everything a cinch. I would and will return to the Reef Playacar\n\nReview 35:\nWe stayed here some time ago but I forgot to leave a review and decided it was time. We loved it so much that we just booked another trip for this December to celebrate our 11th anniversary and my son's 6th birthday. We have stayed all over the Caribbean and this resort has to be near the top of our list. We are VERY picky travelers and usually stay in 5 star resorts, but something about this hotel made us fall in love with it and we have never forgotten it. The beach is stunningly beautiful, the rooms are clean, and the grounds of this hotel are to die for. We also enjoyed the free water sports activities, which is a nice bonus for adventurous people and families with kids. Although you are in close proximity to shops and excursions, this resort makes you feel as if you are in the middle of nowhere..in your own little slice of paradise. I love the jungle feel of the resort and I can't wait to take our children to the Reef Playacar for the first time this year and make new family memories with them there. We are so excited!\n\nReview 36:\nWe think the place had a great charm. It was lovely jungle all over, and the rooms and food were good enough, it had what we needed BUT it\u00b4s not 5-star quality!!! Even the staffmembers confirmed that Reef are less exclusive than other 4-star (!) hotels in Mexico. The Entertainment team though, they did a great job! It was not that much guests in Aug/Sept, but they smiled and made sure you had fun. They are the reason we would think of returning ;) The trips that are sold you everywere are just a turisttrap. Its better to rent your own car and just follow a group with a guide when youre there... And cheque around for prices! (A idea I had on the trip was to wear a sign called \"No gracias\" on my chest because the souvenir-sellers are everywere, and they are really annoying!!!) We would actually recommend renting an appartment or house if you like Mexico and what it can give you of adventures when youre more independant.. or another hotel if you want to be pampered... PS! The hotel serve the drinks watered out! !\n\nReview 37:\nI stayed at the Reef for three weeks my latest trip and had a great time. I find the grounds beautiful, and I'm not a fan of the high-rise type of structure with too many people and too much concrete. The staff are friendly and helpful and I had no trouble with any time-share pressure. I think the beach is close to the best on the coast. Also, it's easy and quick to get to 5th Ave and other attractions. This time I found the bed softer and more comfortable than the first time I stayed. I stayed both times in the building near the pool with a sea view and didn't find it at all noisy. I love that location, so close to the buffet and easy to get back and forth from the pool and beach to my room. The food is good, but did find that the service was not as good as the first time I was there. All in all, though, I will go back again. (Had fun times at Bad Boys Beach Bar in Playa as well - the ribs and potato salad are my favorites.\n\nReview 38:\nMyself and my family just returned to Texas on Friday June 10th 2005. The front desk at The Reef Playacar Hotel was terrible. Mr. Raul Martinez who ran the front desk told me to my face that they the hotel and himself did not care about US Citizens. Because I was making a complaint about a charge on my bill. They refused to get the manager for me, so we could get this misunderstanding cleared up. I had to pay the unjustly charge for a laundry service for $120.00 US dollars, when I was told it was 3-4 dollars per bag. I told Mr. Raul Martinez that this hotel was screwing us, and he \"stated\" So what!!! you are in a foreign country. The only thing postive I can say about the hotel is the workers by the pool area, beach, resturant and beach rental were great. Eric from Candan, and Laura at the beach rental were so sweet. I would not recommend this hotel to anyone in the US, because of the comments Mr. Raul Martinez stated to me about US citizens. Sincerely, Laura W. Baytown, TX\n\nReview 39:\nWe went here for our Honey moon in January and it was absolutely perfect! We had never been to Mexico, so we were both very hesitant. Is area in Mexico was great and the resort was amazing! We didn't think we would leave the resort but we decided to take a 15-20 min. walk up the beach in to town, it was so nice went to town again while we were there. The buffet was really good and had different options every day. They even had two fancy restaurants that were included in the all inclusive, but did have some fancier food choices if you liked for additional cost. I would totally recommend this place & would love to go back again! :) .... oh! and p.s. the water/ice that they serve is totally fine! *bonus! *\n\nReview 40:\nDon't waste your money on the reef Playacar. Hotel looks nice on the internet. Pictures show a crowded huge beach. Wrong!!! There is no beach it washed away. We booked a room witha king bed, when we arrived room had two tiny twin beds. We changed rooms the next day and had to carry our luggage across the resort. Because of the room change we got no messages from friends staying at another resort. Food stunk!! When it rained the air conditioner leaked a huge puddle in the room. Walls and doors are paper thin. If you are staying in the 300 thru 700 buildings the resort is doing construction and they start at 7:00 A.M. Not a great way to wakeup after a long nite. I will never go back to mexico again because of my experience here. When our travel agent tried to contact hte reef to complain it took them over a month to respond and then the response was too bad.\n\nReview 41:\nWe've travelled quite a bit since both my husband and I are in the travel industry. This place really doesn't deserve a rating. We were all very disgusted with the food and service. Short staffed to say the least! About 40 people that we knew of got sick (food poisening)most likely,since the guy at the buffet uses the same utensils to serve and put raw meat and fish on the grill! The rooms although clean were so poorly insulated I had to wear earplugs every night. Even my kids say\"\" Mexico, never again.\"\"\n\nReview 42:\nGreat Hotel, we had no complaints and really enjoyed ourselfs, friendly personal and i give two tips: get a massage at the spa because that really relaxes and get a tan with the tanning specialist! He helped me really good when i was burned and he's honest and gives you good advice. The sun is burning really hard over there, make no mistake like i did enjoying the sun to much, it ruined my vacation. The \"tanning man\" ensures a brown body and not painfully red. Greetings from Holland\n\nReview 43:\nWe stayed at the Reef Club Playacar for four days and had a wonderful time. The rooms were great with extremely cold A/C, large bathrooms and satellite television. The staff was courteous and helpful. The food was very good - always fresh with plenty of variety. The hotel is located right on the beach, which was clean. The hotel was just a short taxi ride from town - you probably could even walk. The hotel seemed to be in a very safe area. Great value for the price. We would definitely go back to this hotel!\n\nReview 44:\nMy wife and I took a quick trip to Mexico and had a very pleasant stay at the Reef Playacar. The major factor in choosing the Reef was price, but the Reef still delivered good value. The rooms are clean and adequate but take heed that the beds are rock hard. The beach is fantastic and provides a quick 15min walk to Playa del Carmen. The main source of food is the buffet and it is about what you would expect from an all-inclusive. I wouldn't say it was good or bad, but I never went hungry. The resort itself is small but is laid out very nicely in a jungle type setting. It doesn't have much in terms of a night-time scene so into town is your best bet. By far the best part of our stay was the swim up pool bartender Eddie, we watched him work for a 8hour shift without any break, and the whole time he was serving everyone with a smile. Definitely hang out with him and leave him a nice tip for taking great care of you.\n\nReview 45:\nWe booked this hotel through a travelling agency in France for our honeymoon. It was an all-inclusive deal and was horrendously expensive for what we got. The room was old and had strange smell. Air conditioner was noisy. We asked for a double bed but got two twin beds instead. So much for the honeymoon! Buffet was just OK, not all that great. We ate all the time just to make our deal worth. The only good thing about it was that alcohol was inluded in the deal, so i ended up drinking most of the time. And they organized lots of activties in the pool and on the beach, which was fun. But for that price, you can do much better. So my advice is to go and stay somewhere else!\n\nReview 46:\nWe arrived for our friends birthday knowing we weren't staying at a 4 star hotel but it wasn't even a 1!!! That being said we walk into our rooms w/no working AC in the middle of Mexico's hot summer. The bathroom had a colony of ants migrating to the front door. I checked the rest of the room and found all dead bugs all over the floor! We asked to be moved and after a lot of hassle we were finally moved. New room had stained sheets, rickety beds, paper thin towels with hair on them and the floor was filthy with sand and dirt, and the AC (which worked) barely blew out a breeze. The rooms are in need of a major overhaul. Food was atrocious, old food was always recycled to the next meal, there was hardly anything edible. The beans from the night before at dinner were served for breakfast the next day. The hike from our rooms to anywhere felt like we were trudging through the jungle. The pool was small & overcrowded. TRUST ME spend your money else where, you won't regret it like I did!\n\nReview 47:\nWe stayed at the Reef Club 4* for 5 nights and had a wonderful time. It is the smallest of the all inclusives in the beach area and a short walk or bike ride to the town of Play del Carmen We found it as a great value. The food was wonderful, especially the evening dinners in the Italian Restaurant and the buffets were always something different. We were concerned about the water and found out they have a water perfication system. We ate everything and drank drinks with ice. The water in the rooms was not drinkable. The grounds were very clean and the help was great. There are nicer resorts but the price is much higher. I would not hesitate to stay again. The size was perfect for us. The rooms are set in a jungle setting.\n\nReview 48:\nStayed at The Reef Playacar during Hurricane Wilma and have nothing but praise for the management and staff. The planning and attention to detail leading to and throughout the storm were phenomenal. Despite being sheltered in the resort's theatre for 36 hours and with restricted use of its generator, we were provided with three full hot and cold buffets a day, which was not the case in the majority of hotels. The staff remained calm, upbeat and completely committed to making us as comfortable as possible, even though they had their own personal concerns about the safety of their families. Being caught in a hurricane is not a pleasant experience, but we were most fortunate to be in the care of The Reef Playacar at that time.\n\nReview 49:\nMy husband and I recently vacationed to Playa for our first all-inclusive resort vacation and were sorely disappointed with the Reef Playacar. It was dark, smelled of mildew and urine, the food was horrible, the ammenities were lacking and service was not to be found. We ventured into a few neighboring resorts and were amazed at their cleanliness, ammenities, the fantasic pools, and their open feel. We asked to switch to their sister property, the Reef Coco Beach the next morning. The Reef Playacar was very accomodating and let us swith without extra fees. We spent the remainder of our vacation at The Reef Coco Beach. This property was everything we expceted. Great food, beautiful beach and rooms, great pool with activities throughout the day. I would highly recommend staying at The Reef Coco Beach to anyone going to Playa Del Carmen. Stay away from The Reef Playacar as you will be disappointed.\n\nReview 50:\nIt's a nice resort, but unsanitary. You'll notice that utensils and glasses are not so clean. I think that's why most of us got sick. The sand on the beach was clean however the water was rough and not safe for kids. Diving was lousy. It's better to go snorkling somewhere else.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 36488, "query_start_index": 36490, "query_end_index": 36490, "truncation_seperator": "... 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{"id": "300850", "pid": "300850", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI am an ardent sports fan and likes to catchup with soccer and rugby when i travel for business. I was rudely surprise to find there are no decent sports channels on TV, no ESPN and no Premiere League. Formula One was running in Singapore, and Rugby World Cup is on, but i couldn't catch any of the races and matches in the room. I have to go look for a sports bar to catch them. For the price I'm paying for this hotel, I'm expecting more. I'm not coming back.\n\nReview 2:\nMy recollection from 2000 is that this was Mandarin Oriental, but not the case now. Using the Mandarin name, the real ones are down nearer the esplanade. More like a difference between Holiday Inn and Holiday Inn Express and We have had better service in Holiday Inn Express or Premier Inn. Its a large hotel, difficult to navigate. Breakfast was more like a rugby scrum and a school canteen. We tried the restaurant but whilst the food was nice - it was like school dinners. Pricy for the service we got. Really disappponted as its shown as 4 star. Had to bring our own luggage up and down. It was as if we were too much bother. Had to pay \u00a340 for late checkout and the didn't even change the towels. Others 4 * hotels we stayed in - did not. Overheard the European manager bragging in the bar about the way he runs it - explained why we got the service we did! Wont be back and wont recommend it.\n\nReview 3:\nIt was a pleasant stay at the newly renovated Meritus Mandarin, I was there for 3 days 2 nights last month. From the moment I was attended to at the Front Desk during check-in to the moment I stepped out of the premises after check-out, I felt I was completely in good hands.Centrally located on Orchard Road between all the shopping malls, the location is a big plus-point. It is a good hotel with clean and comfortable rooms. The staff is courteous and helpful, and the food is good, not to mention - the chicken rice! I don't mind ordering the same thing 2 times a day! I can't wait till Dec 2009 when the hotel is fully renovated for Christmas celebration. Yes, I'll definitely go back to Meritus Mandarin again this end of the year!\n\nReview 4:\nThis hotel is ideally situated close to everything. The decor is pleasant and our room was just fine. Stayed for 3 nights whilst at a conference. We would certainly recommend it and will stay again next time we are in Singapore.\n\nReview 5:\nHotel is right in the heart of Orchard Rd, shopping is only a footstep away! Very modern and clean hotel. Beautiful interior. Clean pool. Personalised welcome upon arrival. Staff helped us out of the taxi and immediately took our luggage and sent it to our rooms. Check-in was easy. Staff were friendly and helpful. Also gave us a travel adapter to use free of charge. Highly Recommended!\n\nReview 6:\nMandarin name can this time disappoint you. This hotel is very well located at orchard avenue in Singapore but everything in this hotel is very old and it is full time crowded with people running around. Rooms were not ready we needed to wait long, concierge could not speak english well and could not help on simple issues. We needed to change rooms because of the bad smell in the room and high noise level coming from the chiller on the next building. This hotel does not deserve that mandarin name and star level just avoid it.\n\nReview 7:\nvery good rooms for the price i paid.. i think they had lowered thier rates due to major renovations going on in the hotel.. i didnt hear any noises of any works at night but heard a little during the day... the bathrooms were a great feature of this hotel. i was very satisfied with thier showers. nice and spacious with a very homely feel to it.. a small thing though was we had to change lifts (elevators) at the lobby floor to get to the room.. another annoyance was i had to pay for valet parking being a hotel guest.. this is unheard of in Thailand..\n\nReview 8:\nHad a great time at this fantastic hotel. The room (south Tower) was lovely and had a good view over the parklands behind the hotel and parts of Orchard road. Good ammenities in room and always very clean. Staff were also all very friendly. A word of warning is that the hotel is under renovation. This didn't affect us in the south tower but one morning we went to the other tower for breakfast and the noise of the construction is noticable there. Also pool is closed during renovation but they will take you to another hotel if you need a swim. Location is perfect right on Orchard road if your into the shopping experience and less than a 5min walk to the MRT. As a first time user of the MRT I was surprised at how easy and effecient it was and would reccomend this method of transport for exploring Singapore. Only one negitive, every morning for a week we ate at the buffet for breakfast and every morning most of what we ate was cold (or not very hot). Great range of food available and it didn't really worry me that much.\n\nReview 9:\nLovely, lovely hotel.. Concierge, Front Desk and Housekeeping staff were all very professional. Rooms are fab.. bathroom's a bit old school.. Location is good, it's walking distance from a shopping mall and it's short distance by cab from the main centre. Enjoyed our stay! Defo recommendable!\n\nReview 10:\nDuring this trip with my wife and 8 year old son we decided to book a hotel in Orchard Road and we enjoyed every bit of our stay. Though the hotel is under renovation the management sees to it that you won't be bothered by this. Though the temporary location of its reception is small and if you plan on waiting in the lobby you can't find a spot to seat. Check-in was a breeze even though we arrived earlier than the required check-in time. Small items added to the over-all experience, like complimentary fruits by the bed side in the afternoon. Location also plays a great role, everything is within a few minutes walk, shops, restaurants, subway station, etc.. Will definitely stay here again next time.\n\nReview 11:\nThe room was beautiful,very clean,large,excellent and the check-in went very fast.The location was perfect.Service there was extremely efficient and friendly.The breakfast buffets were amazing!Overall, great place to stay.\n\nReview 12:\nlocated at orchard road -an ease for mall shoppers; nice hotel which gives a better view of the city during breakfast at the observation lounge (level 38); and oh, the perfectly soft and flabby pillows made me sleep in a haste!\n\nReview 13:\nI like to spend weekends staying at various hotels in Singapore. The last time I stayed here was before their renovation and didn't much care for the rooms. This time round, I decided to come back and check out their facilities after renovation. The rooms look fine, not fantastic. Pool was very small and was located on the same floor as Reception, which means EVERYBODY can see. What I found to be ridiculous was, you get charged $3 everytime you call for a service. Eg, asking for ice, wine glasses etc. Shouldn't this be part of a hotel service since we need to pay 10% service charge??? I was taken aback when the operator told me about this fee and said this started last year. No way am I going back to this hotel, even if there is a weekend promotion rate.\n\nReview 14:\nWe stayed 5 nights in 6 rooms (Family booking through Tradewinds). Unfortunately, upon check-in (a) we had to wait upto 5 hours till the last room was sorted out, (b) we had rooms scattered over 3 floors (b) one of the rooms had a broken toilet and faulty hot water plumbing - this room was however changed on day two. The layout of the Hotel is not user-friendly; though the staff are! There should be better Signage, given that it is a very big hotel with 2 separate wings. The Orchard wing is newer. The hotel is great for a Shopping trip; not so for a Family Vacation.\n\nReview 15:\nLocation is good, especially for one would like to stay in the center of downtown, very near from shopping mall as like Paragon. (But singapore is not big and relatively easy to take a taxi, so I am not sure location itself coule be a big merit.) Service is average (there are a few woman and man wearing a uniform in the lounge always, but they never helpful at all, I don't know why they were). Swimming pool looks not goodl, even though in hot weather I do not feel to go there. Breakfast is also just average, but restaurant itself is too narrow and so crowded. (this hotel do not have Lobby rounge !) Room is not good, considering the price I can say poor. there's no noise protection at all, I waked up over midnight, I was frighten due to I felt somone talking beside by bed. But is was from next room. (I do not blame the guest, because they just watched TV, not high volume) Compared with other hotel in Singapore I could not find any good thing in this hotel.\n\nReview 16:\nThe reason I booked this hotel was mainly of its location, and I thought my family would enjoy five star hotel like Mandarin Orchard but I was totally wrong. We arrived around 2pm, waited 45 minutes to check-in. There wasn't a lot of people but the service was very slow. We booked 4 rooms but only 2 rooms were available @ 2.45pm. The receptionist asked us to wait at the room for the other 2 rooms and they would give us a call when the rooms are ready in another 30 minutes. Guess what, we got the 3rd room @ 4pm and the 4th one @ 7pm! That was very frustrating as we have elderly and children travel with us. Besides, we also waited almost 1 hour then only the bellman brought the luggages to our room. To conpensate the time wait etc, the hotel finally agreed to arrange shuttle bus service to the airport. Anyway, the shuttle bus was late for an hour and even worse they sent my family to the wrong airport terminal. Breakfast was good though. In conclusion, that was the worse hotel experience I ever had. I would never go Mandarin Orchard again.\n\nReview 17:\nIt had been my first stay at the hotel. The hotel is conveniently located on Orchard Road close to the shopping malls with Mandarin Gallery the closest one, being adjacent to the hotel. The room was clean and spacious, so was the the bathroom. The staff was very friendly and helpful. Had to ask for direction and they were very helpful in assisting me. I did not use any of the hotel's facilities such as the swimming pool or the gym. Didn't even go to any of the hotel's restaurants merely because there were plenty of other choices outside of the hotel. Closest MRT station to the hotel is Somerset which is well within walking distance; about 5 minutes. Next closest one is Orchard.\n\nReview 18:\nThe Mandarin Orchard Hotel is a hotel where staff are brimming with pride!! Something rarely seen in many so called five star hotels nowadays. Macau being so called the Las Vegas of the Orient has great lengths to go in learning from what is graceful Asian Hospitality as experienced by me and my famliy. The Hainan Chicken rice which one gets in most hotels is really very different that is was really so good that we ordered it 3days in a row. A great 5 star hotel located in a prime shopping district and only about 15 minutes by taxi to the Univesal Studios. Great hotel, great staff !!!!!! We will be back for more! Roberto Madan Macau\n\nReview 19:\nIn a city full of great hotels I am gobsmacked that this hotel can exist. I stayed on the Executive Floor at the ridiculous price of SGD 360 - More than the Oriental for goodness sake! Horrible pool area, poor breakfast. They put a family with screaming children across from me and persisted in keeping the door open throughout the day - I'd asked for a quiet room and paid extra for an Exec floor room for this! My room looked like a Chinese brothel, all shiny, mirrored, small, with a plastic massage chair squeezed in. Overcharged for internet. Dull bathroom. Just not worth it.\n\nReview 20:\nKewl nice short trip, amazing stay, pleasant place, amazing breakfast, rice chicken must to try. And must visit Sentosa and Mustafa. Just on the opposite side of the hotel there is a tube station to take you wherever you want to travel. Kewl nice stay and strongly recomended place\n\nReview 21:\n- I was able to enter my room at 6pm, whereas I arrived at the hotel at 12pm. - The receptionist is not informative, and it seems like there are no communication between the organization flow of the hotel. - After I finally can get my room, just when I thought my problem with the hotel is finish, I don't get any extra bed, whereas I already specifically said and paid for the room and the extra bed. And so to get the extra bed I need to complain again. - No body answering room call, not the receptionist neither the concierge.\n\nReview 22:\nIf you stay at the Meritus Manadrin Singapore, make sure you don't get a room anywhere near the 19th floor of the Grand Tower! That's where they have a generator that runs 24 hours a day. I was allocated a room on the 20th floor - there the generator noise is louder than conversation in your room, and you can even feel the floor and furniture vibrate. By the time I got back to reception, they told me they had no other rooms available, so I had to spend one night there. It's hard to sleep, even with ear plugs! There were other problems too - service was very slow (I think they don't have enough staff) and mostly rather unfriendly. The TV in my room had an intermittant fault, the basin did not drain properly, and the kettle lead came out of the plug in my hands. All in all, not my first choice next time!\n\nReview 23:\nDespite the varying reviews, this is a very nice \"business\" style hotel. The rooms are very nice, the service is very good, and the hotel is located right in the middle of Orchard Road (the shopping area of Singapore). The foyer and reception area are a little average (we had to wait awhile to get to the counter) and the foyer feels like an elevator entrance to a highrise building, but then who stays at a hotel for the foyer? I would certainly have no problems staying at this hotel again.\n\nReview 24:\nthe reception was very bad. During check - in it was very slow and it get worst during check - out. Worst of all the receptionist is not friendly. I had my daughter crying with me during the check out and none of the staff was helping to make her stop crying but instead they gave me \"that\" stare.\n\nReview 25:\nOur family have been a devoted Mandarin Orchard customer for more than 20 years. We loved their location and delicious room service meals. But these last 2 years, we tried other hotel everytime we visit Singapore. Then last week, we decided to stay in Mandarin Orchard again, mainly because of its location in the middle of the Orchard shopping area. Turns out it's a wrong decision! Everyday we have to call for asking basic hotel room necessities like bathroom mat, face towel, hand towel, etc.. On first day, we thought the cleaning service just forgot to put those things in our room. After we called, someone came to deliver those towels then we gave him some tips. But this happens everyday! This is a 5 star hotel! Are these employees didn't put these basic necessity things for a 5 star hotel room on purpose? So we can give them tips after that? What a lousy mentality! Sadly, Mandarin Orchard used to be our favorite hotel in Singapore...\n\nReview 26:\nIf you want high end shopping, this is a fantastic location on Orchard Road. It is also in the same mall where you can get Singapore's most famous (yet overpriced) chicken rice (the locals say you can get better for cheaper elsewhere). If those two are not important to you, I would not recommend this hotel. Visually it was appealing, and quite clean in appearance. My rate included internet and breakfast... Well, breakfast closes at 10am which is fine for business but inconvenient if you're on a more relaxed trip. Check in and Check out were treadfully slow. The concierge, Matthew, was a bit arrogant/rude and quite unhelpful. When asking about a specific street, he essentially circled the general area where it should be (but wasn't), and he made me feel as if I inconvenienced him by asking for help. So unless high end shopping is your # 1 priority, I would highly recommend considering another hotel.\n\nReview 27:\nOur stay here was fantastic, we loved the location, ideal for most places that we wanted to visit, walked to Raffles, and got the Singapore hop on to go to the Botanical Gardens. We ate in the Ground Floor restaurant, and found it to be exceptional value. I can definitely recommend the prawn and mango salad. We were here as a stopover on our way to Perth, WA, and we found it to be totally relaxing, the beds were very comfy and we relaxed by the pool, weather permitting, it really set us up for onward trip and we were well rested and relaxed when we left.\n\nReview 28:\nThis is the first time we stayed at this hotel after their renovation. This property used to have a very nice lobby, but management decided to turn the lobby to shopping mall. Given the premium situation of retail space in Orchard road, we certainly can not blame the owner from doing that. Our primary complaints is the quality of staff manning this property, there are restaurant staff yelling at customers including us (because our one year old daughter spilled some milk to at the table) And then there are reception staff who are very slow in operating their computer making check in and check out process very very slow (Almost missed our flights due to this slow process) My familiy members are not fussy, but due to many defficiencies of this property we were forced to fill out official compaints form (something that we have never done before) Simply put: Try other properties in the area for better experience, such as Hyatt scotts road, Marriot Orchard or Hilton Orchard. I sincerely hope that Mandarin can fix this situation since this property has so many potentials.\n\nReview 29:\nstayed there for a couple of nights earlier this week. the location is great, absolutely on the Orchard, fantastic for shopping. the elevator system is a little confusing but you'll get used to it. the room service menu is very sad, hardly any choice, so i suggest you eat out and come. the front desk staff is absolutely horrible and if you happen to get a room in the old wing, you can forget sleep, it is dark, dingy and depressive. even my 6 year old noticed it and refused to stay in the room, we finally had to haggle to get a room change to the new wing. beware the cancellation policy which does not allow you to cancel without a charge.\n\nReview 30:\nWe stayed at the Meritus Mandarin at the start of September. Our room, in the newer of the two towers, was clean and spacious. Reception was very efficient. Depending what time you have breakfast, the 'Chatterbox' restaurant lives up to its name and can be noisy but there is a very good range of food available. Internet access at the hotel is expensive at (roughly) \u00a33 for 15 minutes. However, the overall cost of staying here is realtively inexpensive compared to some of the Singapore hotels.\n\nReview 31:\nOur introduction to Singapore was not good. We had booked a car , via the hotel , to meet us--but they had forgotten! After an hour plus wait and a phone call we were collected. We then hit a horrendous traffic jam and it then started to pour with rain. We thought it could only get better and it did! We were upgraded from concierge level to a suite! Booking concierge was worth it as there is a wonderful buffet of an evening with drinks -- you can just help yourself to as much as you want. Breakfast was also taken in this lounge--the views were great.The staff were very friendly and helpful--altogether we spent 5 nights at this hotel There are plenty of very fast lifts. It is very well placed for every thing as it is half way along Orchard Road ( a shoppers paradise) and near the underground system--which is often quicker than a taxi. The underground is a great way to get about Singapore. It is fast , cheap , clean , safe and air conditioned. I f we got lost every one was so helpful.\n\nReview 32:\nthis is one of the best hotels ive ever stayed in. Form the moment i stepped into the hotel till the time i checked out, i could not fine even 1 fault in the hotel. The location is the best in singapore, service is perfect, most comfortable rooms . Best in all terms. The hotel is an atrium kinds hotel with a center lobby with piano played in the evening, its an experience by itself. I can assure you, once u reach the hotel you would never want to check out...\n\nReview 33:\nHotel surrounding having renovation,but causes inconvenience to the guest & patron. Good location hotel, but services need a upgrade!!! Very bad services from bell staff. deliveries of luggage takes a very long time, as the staff travel a long journey from one tower to the other. Luggage black in colour upon reaching the room became white, due to the amount of dust, it collected travelling from one location to another, suspect might be going thru' the renovation site..... Poor staffing planning, not enough service staff at the outlet, also no smiling face from the service crew. End of the day, was a good reputation hotel but turns into a low-class hotel.\n\nReview 34:\nthe club class is great with separate breakfast lounge, business lounge and internet centre. we had a great stay for 5 days. the room mis well appointed and the shower is great. the toilet kit was inspired with aromatherapy & matched well with our holiday spirit.\n\nReview 35:\nStayed in Mandarin Orchard Singapore for four nights and from the first time I check-in to the time I check-out nothing went right... (1) Check-in: They have so much counters but only two receptionist are available. Causing a long line-up. (2) The bath tub had brown stain on it (3) The bed linen was torn / ripped (4) The housekeeping did not do a good job cleaning the room. (5) Took a long time for a bath towels: For some reasons, they gave away towels after eight o'clock at night. (6) The worst part was the concierge look at the tip in front of me upon departure. This was my fourth time staying at Meritus Orchard and it maybe the last. I will try other option such as Grand Park Orchard Hotel.\n\nReview 36:\nWell, I was here for 3 days in Feb, booked here as this was the cheapest in the category I wanted. Was very apprehensive as had heard some -ve reviews, but was very happy at the end of it. The room was perfect, beds were good. I took a non smoking room and thus no issue there. No disturbance during the night. Location allowed me to go out on Orchard Road for food and evenings. The breakfast was just great, spread and care the waiters and hotel representatives took was awesome. I had a very pleasant experience.\n\nReview 37:\nI came to Singapore from Seoul. The Taxi driver who took me to the Hotel was sweet and the ride cost me about Sing $ 23/ The Lobby was full of beautiful girls in bright red welcoming all guests. We got a Room on the 11th floor which was noisy as construction is going on. When we complained, we were immediately upgraded to the 23rd floor. The location is excellent as apart from being on Orchard Road, the Hotel is right next to Takashimaya and extremely convenient for shopping, eating and also for money changing. In fact the real friendly hotel staff guided me that I should change money at Takashi & not in the Hotel. The Coffee shop on the 33rd floor serves a sumptuous complimentary breakfast. The Chicken Rice (Room Service) here is famous and to die for. Security is excellent too. This Hotel good for women alone.\n\nReview 38:\nThe hotel is at a good location with lots of shops/malls within walking distance but old, always very crowded at the entrance and front desk area. For the rate I paid, S$450+tax, I expected breakfast to be included and free wi-fi, but of course not. The front desk lady said because I booked at the very last minute, she was not very courteous as if I didn't have a choice. My room was terrible facing the side of the next building, a big tall blank cement wall right in front of my window. All furniture and bathroom are old like back in the 60's!! A place that I will never go back again.\n\nReview 39:\nEverything was great till i asked for more details on my $500 bond i had to pay for 2 rooms. They told me not to worry about it as they don't give out receipts with the deposit payment details. Even when i left the country they told me not to worry, it would all be figured out when i check out. But when i asked one of the staff they told me it usually takes up to a week to get my bond back. Its been 1 week and still no money in my bank account, i have no evidence that i paid for it as they told me i don't need to worry about the payment and $500 gone from my account. NEVER pay for your deposit/bond in credit! !\n\nReview 40:\nSpent 3 nights at this hotel and although the location is great smack in the middle of Orchard Rd the hotel is lacking, especially for the $300USD a night rate. The 1st time I laid down on the bed in that hotel I was itching like crazy. Immediately I noticed red bite marks all over my legs and arms. This was obviously bed bugs and continued for a few days. I complained to mgmt and they did nothing as the hotel was booked and could not move me to another room. Only saving grace is the location, if you have a choice avoid this place. Orchard rd is packed with hotels too bad this place let me down.\n\nReview 41:\nStayed here from the 13th-19th January for a holiday & had a very disappointing experience overall! We had a good check-in where Violet was very quick to respond to an early check-in request & accommodate us with a room quickly. There on the poor service started. Our bathroom drain was not working with the shower clogged. We made a complaint and the same persisted for 3days. The room was not cleaned on most occasions with the linen unchanged on some days, dustbin's uncleared. After 2-3complaints the room would be cleared completely. Room service food (breakfast) trays was not cleared all day despite the room being \"serviced\". I wouldn't recommend to stay here again except for the great location of its proximity to Orchard Rd. !\n\nReview 42:\nIt\u2019s a 5 star allright. The staffs were professionals and are trained to please. When we arrive we were not assisted by a staff but a platoon of them, ushering us to the 5th floor reception lobby.\n\nReview 43:\na hotel with good rooms (though a bit costly for what it offers) and excellent location. however, frontdesk staff are very insincere when it comes to actually assisting their guests. sure....they are good in surface services like greetings and manners etc, but in terms of value service, they are hardly interested or perhaps, do not possess the skill to handle matters. i had requested for a 1 night extension of stay, and was willing to upgrade to a more expensive room as they wre fully booked for the deluxe room. however, they were more interested in reminding me at least 15 times that they are overbooked (and they were arrogant and proud of that too) and did not hear out my request. as a result, they actually gave my room away and i had to shift to another hotel (which they were not interested to assist me in finding...i had to do it myself at 1.30am). what would have been a good stay was tarnished by the undertrained frontdesk staff. disappointing!\n\nReview 44:\nProbably has the best location if one wants to be at Orchard Road Unfortunately, the service cannot cope with its popularity. For my recent stay, I was told that my room would be ready at 2pm but upon enquiry at 330pm, the receptionist tried to push me off with the standard excuse that the last guest has extended his checkout and the room was not ready. It was only with persistence and insistence to speak to the manager was my room handed to me at 415pm. Clearly, if I had allowed myself to move away from the reception desk, I would not have my room until much later. Another guest commented the next day that their room was only ready at 9pm! For S$320++ per night for a standard room, this is not the service one expects. The attitude of the reception counter staff and the manager left one feeling that one was not a welcome guest I do not recommend this hotel if one is expecting 4 star service. The service is certainly 2 star\n\nReview 45:\ngreat location,expensive,old rooms,dingy rooms,bad room amneties,construction going on in the hotel\n\nReview 46:\nWe called the Meritus Mandarin directly and were quoted a rate for a 'family suite' which was comprised of two adjoining rooms of S$420 per night, a rate slightly less than the rate their sister hotel (the Meritus Marina) charges (we've stayed there before). When we checked in the rate on our check-in sheet clearly stated this rate. Upon check out their story suddenly changed and they claimed that we now needed to pay $420 PER ROOM! Worse, they said there was no such thing as a family suite and that we were lying when we said we had been quoted this. I've never seen management so stubborn and difficult to deal with - they refused to accept ANY responsibility and they made no concession. BEWARE - don't trust them. Not only did they pull the wool over our eyes in the first place - but the way they dealt with our case demonstrated that they had none of the professional manner you would expect out of a reputable hotel. Go with a hotel chain you can trust!\n\nReview 47:\nI like this hotel because of the location, orchard rd. , can go to all department stores by a walk. The hotel room is nice, not too small and fully equipped.\n\nReview 48:\nWe check in here yesterday to celebrate our wedding anniversary, checked with front desk lady \"Karen\" whether can upgrade our room, request late check out, all the request was rejected by a cool face \"No\" not even complement with \"Congratulation\" even we told her our purpose here. Very disappointed! But not end, we had a non smoking rm but our room is smell with cigarette. Only 1 pc tissue left in the box, 1 face towel, and no hand towel? Not sure how the room service work? We stay in main block, claims to be newly upgrade but room still look old and worn down! Will not come again!\n\nReview 49:\nWas pleasantly surprised that the hotel seems new and well maintained despite it being one of the older hotels along Orchard Road. Bathrooms were clean, carpets new lOoking, mostly everything was good. Except for the mattress which was uncomfortable. And also the pillows which make our night's sleep rather difficult. Apart from this, I would stay here again.\n\nReview 50:\nThe only thing nice about this hotel is the location. Located right in the center of Orchard Road and for those who love shopping, this hotel is really convenient. However, for this hotel to be considered as five star hotel with the best service, I dont think so, in fact, far from it. The attitude of the FRONT DESK is really super rude. The management of this hotel should have training sessions of politeness and friendliness to its staffs. I forget to write down the name of the front desk lady, I should have done so. My advise for those who want to stay in this hotel, please consider!!!!! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31247, "query_start_index": 31249, "query_end_index": 31249, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "50%", "inner_docs_start_indices": [176, 649, 1559, 2308, 2548, 2948, 3491, 4059, 5102, 5407, 6127, 6362, 6602, 7379, 7964, 8946, 10012, 10711, 11364, 11958, 12252, 12795, 13621, 14127, 14437, 15398, 16322, 16895, 17989, 18647, 19156, 20166, 20642, 21317, 21593, 22308, 22836, 23672, 24275, 24906, 25521, 26271, 26480, 27456, 28405, 28517, 29495, 29665, 30266, 30639]}
{"id": "1372538", "pid": "1372538", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHonua Kai condominium complex was a wonderful place to stay on our visit to Maui last week. The facilities are extremely clean with breathtaking views. The staff are extremely friendly and hospitable. We really enjoyed having Duke's Restaurant directly on the premises. The organic restaurant/market in the lobby was wonderful. We really enjoyed the smoothies and breakfast burrito! The beach is accessible and quiet. The grounds are a tropical oasis! We are looking forward to our next stay.....Aloha!\n\nReview 2:\nThis is a fairly new property. My wife and I stayed their for two nights and were very happy with the room. Well appointed and we had a nice view of the ocean - although that ocean/beach is pretty far away from the actual rooms. The smell from the sewage treatment plant is horrible at times. You don't smell it all the time, but when it comes through - watch out. The location of the property is also very windy compared to the hotels that are on Kaanapali Beach. Honua Kai is actually on Kaanapali' North Beach. Dining is limited to Dukes. If you want to eat somewhere else, you need to get in your car or walk about 30-45 minutes to Whalers Village (which is a great place). When I come to a vacation resort, I want everything right there and available. This property does not have the variety of services available at the property. And... Where is he spa. It might be done by now, but they advertise as a resort and spa and there was no spa. Like I said, nice rooms (they are fairly new), but other issues that cannot be overcome by a nice room.\n\nReview 3:\nHonua Kai is a great property. We rented a 2 bedroom/2 bath oceanview unit. Very spacious and clean for our family of 4. Grounds are well maintained, staff was friendly, view was awesome, and pools never seemed crowded. The pools do not have \"layers\" of lounge chairs like some properties - they hug the edge of the pools and you never feel like you are right on top of one another. It is well located - close to Lahaina. It is breezy at times but I think that was a benefit - the heat was never overwhelming. I would highly recommend this resort but please note - the Spa is not yet open.\n\nReview 4:\nWe were greeted at the front desk by a very nice man that cared. Security communicated well during the tsunami warning. Room service was OK. The problem was the rest of the service. We will not be going back. Spa not open at the hotel yet and snorkeling is disappointing in front of the hotel. Needed to walk 10-15 minutes to a nearby location for both spa and snorkeling.\n\nReview 5:\nWe stayed for 10 days half of the stay was quiet but 5 days the bull dozers were running from 8 am to 4:30 pm!!! I read reviews before I booked the rooms and found there was construction going on so I called and was assured the construction was completed. We arrived on Monday and the resort was top notch, but resort view meant fence view, then on Friday when we returned the bull dozers were making a terrible noise and it felt like an earth quake inside our room. I complained and the resort offered to move us to another room but it was way on the other side in the older tower in a smaller room. We had brought my mother, 83 years old, and she didn't want to pack up and move so we were stuck. I felt ripped off. So, our recompense was a resort credit of $150, what an insult. Needless to say I will never book that resort again.\n\nReview 6:\nwe stayed there in june for 5 nights, and we have not a good souvenir of it... at first and after 2 nights with a permanent noise, we had to change the room (noisy or damaged A/C fan or something like that). It was our honeymoon, they promise us a bottle of champagne, after remembering 2 times, we give up... as we move from the first to the second room, we forget 2 jackets in the garderobe, the day after, they \"didn't find them\", thanks for that by the way... The Cleaners came into the room in the morning in spite of \"do not disturb\" sign on our door... the listing of negative events is not in its entirety, but we think it's enough to communicate to other people how was our staying there... so if you are looking for a minimum of sympathy by the crew (reception, bar or cleaners) it's not a good place to go! Positive: the Buildings, pools and gardens are very nice and more or less good located.\n\nReview 7:\nWe stayed at the Honua Kai resort in January 2012 and had a great time. It's well situated for whale watching on the west coast of Maui. Nice condos with excellent appliances and a nice layout.\n\nReview 8:\nStaying at Honua Kai over spring break with my large family (5 kids). Did not know what to expect when we arrived but boy were we surprised. Luxurious finishings everywhere!We stayed in the 3 bedrooms and its big like a house. Stayed in Unit 429 which ovrlooks the ocean and we can see the whales right from our Lanai. The unit itself is the height of tasteful decor and great taste. from appliances to furniture and bedding (especially the beds, which are to die for) the planners here did it right for those that want to really enjoy the insides as much as the maui landscapes. The beach is beautiful and we are just down the strip from the Westin Resort . The Honua Kai benefits from great privacy and the peace and quiet here is wonderful. While the second towere is still being worked on, the noise is totally unnoticeable and once finished this will truly be the best spot in maui, bar none. Well done and I would definitely return here again!\n\nReview 9:\nMy husband and I honeymooned here and we could not have asked for a better place. It had everything we needed. Because it was our honeymoon they upgraded us from a mountain view to a partial ocean view. The rooms were large and stocked with everything we needed. Everything from dish towels to laundry detergent. The maid service was awesome...we had left some dishes in the sink, planning to wash them but when we got back and the maid had already cleaned them. The beach was absolutely beautiful and wasn't crowded at all. We enjoyed every minute we were there and can't wait to go back!\n\nReview 10:\nThe resort and room was beautiful. The room was very large compared to normal suites. The beds are very comfortable. The bathrooms are first class. Full gourmet kitchen with high end appliances. We had great weather. The pools (3 in total) are perfect for kids and adults. Dukes is a great pool side restaurant. Great Beach walk in front of resort that connects to Whalers shopping center. Lots of golf courses in the area. I look forward to staying there again.\n\nReview 11:\nHonua Kai gives the best of a resort with condo living. Our two bdrm condo was gorgeous, spacious, and modern with an incredible ability to open up to the outside with a wrap around lanai. I LOVED sitting out here. You can rent through the resort or through individual owners of the condos. Duke's, the resort's beach side restaurant, had good food and service with an amazing view of the ocean. We also recommend stopping by the concierge. She was very helpful in booking us for zip lines, helicopter tour, and biking down the volcano. All great activities. Since we had the kitchen there is a Safeway close by to stock up. When you arrive in Maui right by the airport is a Costco, Kmart, and Wal-Mart for all the things you may need at a good price. Overall, wonderful place, great family vacation and stunning ocean scenery. Maui people are very friendly and welcoming!!! Loved it!\n\nReview 12:\nBooked after reading Tripadvisor reviews and was happy with choice. We had a 2 bedroom apartment on the 5th floor, with ocean views. Sun all day and very quiet. Well appointed with brand new furnishings and fittings. Great coffee in cafe and fairly close to supermarket. You need a hire car to get around.\n\nReview 13:\nMy wife and I booked a \"studio\" OV which was more like a one bedroom, very high end, excellent staff and up-keep. But what set our experience apart was our dive instructor Kevin Maratea at 5 star scuba right at the resort. As a certified diver I've experienced many instructor/dive masters (Mexico, Australia, Belize, etc.) but none were as good as Kevin. It was my wife's first time and he made the entire experience fun, easy going, and safe. She's totally hooked and it all because of the way Kevin explained the gear and the techniques of safe and fun SCUBA diving. If you are even thinking about trying SCUBA for the first time and you are in Maui, go have a chat with Kevin at 5 star scuba. The pictures were great too thanks to Abby for capturing the images that will last a lifetime.\n\nReview 14:\nAwesome time celebrating a close friend's 40th birthday party! The 2 bedroom room that we shared had lots of space and privacy. The only \"complaints\" I can think of was; 1. One day our room was not cleaned. 2. Our unit had one of those \"euro\" washer/dryer in one unit...so you could not wash a lot of stuff at the same time as it would overload the dryer. 3. The ice maker on the brand new refridgerator made ice at a snails pace. The only other option was to trek all the way down into the parking garage to a Coleman cooler sized ice machine. Lots of families, so you must tolerate kids. The kids water slide is next to the adult pool...so that raised an eyebrow. But the beach was very clean. Lots of coral so be sure to wear protection as you WILL get cut if you try to venture out into the water. We saw whales out beyond the breakers. One of us even snapped video of a sea turtle while snorkeling off of the beach. Duke's is a great place for lunch and poolside drinks. A bit pricey, but it is new.\n\nReview 15:\nWe have vacationed on Maui on numerous occasions and on this trip we selected the new condo complex of Honua Kai. We were deeply disappointed in the stay and highly recommend anyone not to stay here. The first issue is the front desk. Rude is am understatement. I have never quite experienced service so poor in my life. They show no customer service and less empathy to ANY request. Very pathetic was reported by others prior to us. The second issue is there are no changing facilities making late overnight flights very challenging. Once again, the poor front desk says that since the units are privately owned, there are no facilities. Lastly, the pool while it looks nice, has the most uncomfortable furniture. Beyond that, while less than 1 year old, the furniture is looking very worn. Do your self a huge favor and stay next door at the Westin Ocean Resort Villas. We have stayed there on 3 other occasions and found everything top notch.t\n\nReview 16:\nOverall this facility was excellent for families and those wanting access to Maui's Ka'anapalli coast. Location and amenities were very good. Fitness facility is only feature that could have been improved.\n\nReview 17:\nprobably my favorite hotel in the world. full kitchens. Friendly staff and maids. Loved it. Clean. Beautiful. Multiple pools. Fantastic snorkeling right off the beach. Lazy river needs more of a current and to be a complete circle, but i am a lazy river snob.\n\nReview 18:\nWe spent a week in the Honua Kai resort with a gorgeous ocean view. We saw many whales playing but that was secondary to getting dive certified with Kevin Maretea - dive master on-site for 5-Star Scuba. Katie Wilson, the shack manager got us in a class that Kevin had just started - before we knew it - we were in the ocean doing 4 dives over 2 days! Kevin was exceptional taking plenty of time to make sure we were comfortable under the water with all the new skills he showed us. He made the dives very exciting as we got to see things we never would have by just snorkeling. Highly recommend them if you want to get certified!\n\nReview 19:\nVisited in July 2011 after a 4 day stay in Oahu. The Hawaiian islands are absolutely fantastic and Maui in particular was a blast. The Honua Kai was a lovely hotel/apartment with lovely pools, excellent service and a handy albeit expensive grocery store downstairs. The guest BBQ area was a nice touch but often crowded. The hotel is somewhat out the way meaning a car is essential if you wish to go to lanai or whalers village. The sewage smell complaints are perhaps valid but more if you are in the whalers village area and to be honest only if you are driving past on the main road. We never had any issues in what was a fantastic holiday and a very nice hote -If you are a scuba diver check out ed robinsons dive centre whilst on the island - first class!\n\nReview 20:\nStayed here in November 2011 after staying at the Wynn in Las Vegas, while it was no comparision to the Wynn, it was a wonderful hotel. I loved that we had a full kitchen, we had peanut butter and jelly sandwiches every day for lunch. We made pizzas, reheated food from the night before. We watched Blu Ray movies all day. We also loved the washer dryer! It was a great place to stay!\n\nReview 21:\nWe spent a week in a 3 bdr ocean view suite on the second floor and really enjoyed our stay. For some reason we were upgraded from a 2 bdr. suite at no charge. Lovely rooms, fabulous kitchen and heavenly beds. Lots of table space to play games on -- huge lanai. Very pleasant all the way around. Service was good and unobtrusive. The location is perfect and this is clearly one of the best hotels on Kannapali Beach. Nice sandy beach. We saw lots of families with young children and then lots of older couples. The pools are great and offered lots of options for guests. Dukes had music almost every night and even though we didn't spend much time there we could hear music softly if we kept our lanai door open. There is underground parking available and we found that to be very convenient. We ate in most days and there didn't really seem to be many restaurant choices or much nightlife which we didn't mind but others might.\n\nReview 22:\nWe went with our 2 grown daughters. We wanted a place with a kitchen. We booked through Alaska Airlines. This place is absolutely fantastic. We weren't in an ocean view unit, in fact we had a slightly obstructed view at all. But the appointments in the unit are incredible. Flat screen tv's in each BR and the living room. Beautiful kitchen, washer/dryer. Elegant bathrooms. Crazy high-tech glass wall-doors out to the amazing deck. Grounds are lovely, but the beach is small. But it's easy to walk down the beach boardwalk to better beaches.\n\nReview 23:\nWe rented a 2-bed condo thru VRBO, and it was excellent. Well equipped, comfortable, and came with a range of boogie boards, etc. Lahaina, which is about 10 minutes drive away, has lots of dining options - and the Honua Kai provides barbecues. (We recommend Foodland). The only downside was the persistent wind. It was windy on each of our 7 days, and at one stage the wind was so strong that we couldn't open the door to the lanai / patio!\n\nReview 24:\nMy husband and I spent a wonderful week here in September. Everything about this resort -- the rooms, the common areas, the pools, the location, the service -- is wonderful. It is by the far the most beautiful resort in Kaanapali!\n\nReview 25:\nWe stayed at the Honua Kai Resort for a week from May 14th-21st in the Konea Tower. Our suite was a one bedroom mountain/resort view. We travel often and found the room to be perfect for our needs. It was clean, quiet, and very comfortable. The bed was outstanding! The rooms are well designed and you don't hear any noise from the other guest rooms. The lanai/deck was very large and we enjoyed seeing rainbows 3 days in a row over the mountains. My recommendation to other travelers: although there is a grocery store within walking distance (across the street) DON'T go there for larger purchases. The prices are too expensive ($7 box of cereal, $5 bag of regular Doritos, $9 for Planters Nuts). I suggest you drive 4.5miles back toward Lahaina to the Safeway grocery store. You'll find prices in line to what you will pay at home.\n\nReview 26:\nWe just found a whole new reason to visit Lahaina, Maui. After staying in Wailea for years, we discovered Honua Kai Resort & Spa in Lahaina. Gorgeous property with exquisitely furnished rooms and the finest amenities. The views are unparalleled and the service is unmatched. Everything you could want is right at your fingertips. We vacationed with another couple and were thoroughly delighted to see that both bedrooms and baths were the same - no need to flip a coin for the best bedroom. Easily the perfect vacation spot both for adults and families.\n\nReview 27:\nThis place is really nice! It has great pool areas, access to the beach and Dukes is on the property, which is a great place to eat (Happy hour is perfect for lunch). I don't know about the other rooms but our condo was excellent. It was very clean, had a comfy bed, great decor, nice tv and a wrap around lanai that was beautiful. We wished we would've spent our entire 2 week vacation there. We also went through Harris Properties to get the location and Jennifer was the person who helped us...she was great as well. It is definitely a little pricey but the place was so comfortable and nice, it was worth every penny. Not to mention it had a great full kitchen and everything was up to date. Staff was very nice too.\n\nReview 28:\nWe enjoyed a great stay at the Honua Kai Resort - the kids (5 and 2 yrs old) had a blast. They loved all three pools, and my older one especially liked the water slide. The pools were at the perfect temperature. Having Duke's on the property was nice and convenient, and we enjoyed a couple lunches there. We didn't use the kid's club, but It was still a great kid-friendly place to stay.\n\nReview 29:\nMy wife and I loved everything about this place! So clean great people best vacation Ive ever been on !!!!!!!!! Cant wait to take my kids!!! !\n\nReview 30:\nWhen we were looking around for Hotel alternatives in Maui we found tons of different places and they all seemed to be quite nice, but we choose (and glad that we did) Honua Kai. From the moment we arrived it was evident that this was a great place to spend our vacation. The room was impecable, the kitchen included evrything needed to prepare a meal (which for us was really important since we were traveling with two young kids) The hotel is right front beach and the swiming pools are just fantastic. The kids loved and of course nothing makes parents more hapier than the kids being happy. The hotel is located in a nice area and we found a supermarket just accros the street from the hotel which was very convenient for grocery shoping. The one thing you need to consider (and this applies to any hotel in Maui) is that you definietively need to rent a car to get around. Public service is non-existing....\n\nReview 31:\nThe location of this property was the best for my needs! The north side of Kaanapali beach is within walking distance of all the major activities on south Kaanapali, but without being in the middle of all the hustle and buslte... it felt safer and quieter and Maui-ier! The boardwalk connecting HonuaKai to south Kaanapali beach as well as the shops to the north was PERFECT! and I was able to get my daily walks in, with some beautiful scenery! The rooms are ideal... high end materials, granite, etc, and all the conveniences of having a full kitchen in each unit! And the price, with deep discounts for online booking... cannot be beat! The staff was fantastic... and the scuba trip I was referred to, Extended Horizons, was top notch! Which only added to my impression that this property is about quality experiences! Thanks Kimmy!\n\nReview 32:\nThe Honua Kai is amazing. This was my first trip to Maui and I can't wait to go back. The hotel was amazing - super clean, staff was amazing just an overall super experience. There are 2 areas to stay in this resort and I would recommend the newer side but for the life of me can't remember the name. Just being able to open your windows (which is actually your wall) is the most amazing thing. I honestly can't wait to go back!\n\nReview 33:\nWe selected the resort because they were offering a special and it got good reviews. We were very pleased. First of all, they upgraded us to a two bedroom suite, so we were already delighted as soon as we walked in. The suite had a full kitchen including a very quiet dishwasher and washer/dryer. The resort is an hour drive from the airport, we had a rental so getting around was no problem; there are several stores in driving distance including a grocery store. The restaurants in the area are a little pricey so it's a good idea to buy some groceries. The grounds are beautiful and there are several pools and hot tubs; the beach runs along the resort. It is a public beach; however, you can rent beach items chairs, snorkel gear etc from the resort to take on the beach. We booked tours through the concierge but later realized that we probably could have gotten a better price thru the local vendors\n\nReview 34:\nWe booked this property through a private owner and were delighted with the result. Booking privately resulted in a lower rate for our room without the need to pay the daily resort fee of $25 (that said, we did need to pay for our parking which is normally included in the resort's daily fee). Our room was well appointed and contained everything a family on vacation requires. The property is relatively new and everything is still in top shape. Good beach access, very close to a decent supermarket, adequate albeit not large fitness room, and a great pool and bbq area made for a very nice stay. The rating for the \"service\" category below has been left blank as we didn't need to use the concierge service once during the trip. The front desk is available to those who have booked privately. Check in/out was quick and easy.\n\nReview 35:\nWe stayed at the Honua Kai in February 2010, in room 929, which is a 3 bedroom unit. Beautiful lobby, room, and view. The resort has one main pool, one lazy river-type of pool, a couple of kids areas, and a medium-sized water slide. There is one restaurant, Dukes, which was pretty good, but there are better restaurants elsewhere in Kaanapali and Lahaina. Great location along the beach walk, but a bit away from the busier Kaanapali (Honua Kai is in North Kaanapali). We had great views of the ocean - lots of whale watching in the early morning and evening. I would absolutely love to stay at the Honua Kai again, if we could get a similar rate ($450 a night for the 3-bedroom unit, which is about half-price). Booked through vrbo.com.\n\nReview 36:\nThis resort is brand new with all the finest amenities. It is family-friendly but not too crowded. There are so many pools and activities to choose from that we didn't need to leave the resort. It has its own private sandy beach and is accessible to all the great restaurants in Lahaina. We loved staying here and will definitely come back again.\n\nReview 37:\nI was hesitant when I made our reservation since this was a new complex with a great intro rate and existing construction. The facilities are wonderful and well appointed. Our 1 bedroom accomodations had everything you could want. The appliances were top of the line. The bed was incredibly comfortable and the outdoor lanai was spacious and the sliding doors opened to allow the outside in. Although there was construction the noise was minimal. The beach and pool were empty and we were there over the July 4th holiday. The staff was friendly and helpful. The store in the lobby was a true treat with excellent food and drinks. They also provided pool service. Next time I would think of bringing my grown children and their families and renting a larger room. I agree with other reviewers who know that as the resort becomes crowded it may lose its ambiance of an excellent vacation destination on Maui\n\nReview 38:\nI can't say enough good things about Honua Kai. All aspects were excellent. The staff was helpful and friendly, the resort had a good vibe. Beach wasn't the greatest beach in the world, but pretty good as long as you wear water shoes (rocks and coral). We had a 2 bedroom with ocean view. The view was very nice, the condo was excellent. 2 full baths with all the amenities. Living room was large, kitchen excellent.\n\nReview 39:\nRooms and grounds are spotless. Very nice atmosphere walking around the property any time of the day. Stop at Costco or Safeway and purchase beverages and food. You can get a 6 pk of beer for $6 instead of 1 for six at Duke's. It'll save you a lot of money and you have everything you need to prepare a good meal in your room. Barbecue grills are available and are well used by guests. Staff was very helpful and friendly. The new our family name right after check-in and always addressed us with a greeting when we walked by the lobby.\n\nReview 40:\nThis condo was exactly as described. The property was so very clean & well maintained with all of the extras. Plus the bed rivaled the Sheraton/Westin Heavenly beds. The property was beautiful with lush grounds, meandering pools and a good beach. It was close to the best snorkeling, that is part of a reserve, in front of the Westin Kaanapali Villas, just a very short walk/swim away. We loved the fact that Duke's was right on the property with excellent atmosphere, great food, prices and a very helpful & friendly staff. We loved eating at the Hula Grill & Leilani's at the Whaler's Shopping Center & Kimo's in Lahaina. The only draw back for us was the property was overrun with little children 4 & under. All the pools were 3 feet deep, so all the children swam in every part of the property's pools. While we LOVE little children, it wasn't what we expected for a romantic getaway. But it's a very family friendly place!\n\nReview 41:\nEverything was awesome. Things were new and fresh. The valet service was awesome and even explained our room. We had freinds from another resort stop by and they loved it too. Pools were great and the beach is awesome. The consierge was really helpful too and had very accurate information. Be sure to use them if you stay. They could tell you walk times and cab fares even! We never had any troubles there and the staff was really friendly. The location is beautiful and on the dry side of Maui which is great because they get little to no rain when we went, the other side of the island was always cloudy/rainy. The breeze is nice too as it is not too strong, but always available to cool you off. Also it is always in the sun. We had an ocean view suite which is on the inside corner of the building, but it had a great view of the gardens below and the ocean past the resort. We had a great time on our honeymoon!\n\nReview 42:\nOur family of 2 adults and 3 children was looking for accomodations that would have a full kitchen and the amenities (location, pool, service, conciege etc) of a full service hotel. We found it all with the Honua Kai. We rented a beautiful 2 bedroom, 2 bath suite with full kitchen. The suite was very well laid out and offered a wonderful view from the huge lani (deck area). The pool area was just perfect with lots of lounge areas and fun swimming, including slide. I can not say enough how great the Honua Kai is for families traveling to Maui. You can not find a better spot. Aloha\n\nReview 43:\nIve been to Maui several times and decided to try this one with my new wife. Best resort ever in Maui. Excellent customer service, very clean, great facilities, great restaurant, The cafe/sundries shop in the lobby is great. People complain that it is expensive, but its all organic and a lot of it is locally sourced. The young people working there are great and very friendly. I place a really high value on customer service, and this place gets a 10/10. The parking valets were great. Quite often they left our car parked in the circle out front so we never had to wait. The Room: Great sized suite, excellent view, great lanai. Wife loved the fact that there were bosch appliances (for me to cook and her to laundry). All the luxuries of home in the kitchen, in fact they had all the same appliances we have. We'll stay here again when we go in the winter.\n\nReview 44:\nWe stayed 8 nights and had a wonderful time. We were upgraded to a 2 bedroom (traveling with our adult daughter). The rooms are exceptionally well furnished ... top of the line appliances in the kitchen complete with washer and dryer. Maid service was excellent, daily bed service, dishwasher and laundry soap provided in abundance. Sheets not changed daily but often enough and lots of extra towels. We ate breakfast in, lots of families used the gas BBQs on the property. Quite a resort experience like none other we have experienced. The location is great, right on a quiet beach and at present a distance away from the other resorts in the area. This made the beach much quieter than others we walked passed. Recommended for families or not. It was a great experience\n\nReview 45:\nThis resort was one of the best we have stayed in! We were very satisfied with the rooms, staff, pool (was a little small), beach & area. I read reviews before we booked the resort about how there was a bad smell. It is across the street from a dump or something but we didnt smell it at all. We smelled worse traveling around the island then at our hotel and our room was facing the street. It was not bad at all! Dukes is located right next to the pool area next to the beach, there food was great and it was nice having it so close! Rooms came stocked with everything you could need, plus there is a grocery store across the street:) Always had plenty of towels and the room was always cleaned and stocked. We had an amazing time and part of that is thanks to the resort! Also didnt hear any loud noises\n\nReview 46:\nI wanted to find a beach hotel with a fully equipped kitchen and ample room for me and my daughters (ages 29 and 32). A friend who specializes in Hawaii vacations immediately recommended the Honua Kai Resort & Spa. Our two-bedroom condo was extremely spacious, with a modern, fully equipped kitchen. Best of all was a beautiful brand-new washer-dryer, a must for anyone enjoying an active vacation. Although the hotel was quite full, the way the pools and waterways are landscaped, you can always find a quiet corner for sunbathing, reading and relaxing. On our last evening several whales put on quite a show for us. They weren't that close to shore, but we could see them from the beach as the sunwas setting. Plan your trip for the whale-watching season!\n\nReview 47:\nWe were two families in a three bedroom unit. We rented directly from the property management company on site. We got a unit one removed from the ocean - with a fantastic ocean view. The unit came outfitted with great appliances, a very very good entertainment system and very comfortable furniture. It was also quite spacious and elegant. It came with its own washer and drier (which were slow and somewhat loud, but still a big plus). We loved the easy access to the pool and the beach. No throngs of people crowded into small sections around the pool. It would have been nice to have an easier policy on pool towels, but I understand why they have cards to keep track of them. No biggie. We didn't go to Duke's, the restaurant on the site, but enjoyed cooking out on the grill by the pool. The conveniently located supermarket just down the street got a lot of business from us. We liked this place enough to try and change our reservations elsewhere. Compared to our experience at Ho Olei, in Wailea, this was better by miles.\n\nReview 48:\nI loved the Honua Kai. It had everything we needed for the first part of our stay in Maui. It's a great location at the North end of Kaanapali, with the boardwalk connecting you to everything. I loved waking up and running on the boardwalk, having drinks by the pool, and the market/cafe downstairs is fabulous. Healthy eating options along with the usual beach fare. The construction on the restaurant by the pool was almost finished when we stayed there - it didn't bother us a bit. I also really liked the size of the rooms - we had a huge one bedroom condo. Big room, huge bathroom and then a combined kitchen/living area. We also had a nice lanai (unfortunately overlooking some construction next door, but you could still see the beach and the shoreline). I would definitely recommend staying here!\n\nReview 49:\nMy family of 5 stayed at Honua Kai for 7nights in April 2010. We had a 2bd/2ba ocean view unit on the 5th floor with 500+sqft lanai that looks out to the pool and ocean beyond. The place is only a few years old, very clean, nicely furnished with high end appliances - we felt like home, especially my gourmet chef of a husband! The pool was great and so as the multitude of hot tubs around the property. The beach right in front of the property is quite rocky once you're in the water and isn't suitable for swimming, but still a perfect beach for walks, even at night. We enjoyed our stay at Honua Kai, the staff were courteous and helpful. Dukes seemed to be always busy when we were there, so we never took advantage of it The one complain that my husband did have was that their BBQ grills (which was all over the property) were dirty and not maintained. Other than that, this place is heaven on earth and we wish we could afford to stay here every year.\n\nReview 50:\nSpent 3 nights at the Honua Kai before heading to Wailea. Second visit to Maui but first to this area. The hotel feels more like a condo resort which it is and many of the units were available for sale. Beautifully appointed units. Our two bedroomed, two bathrooms had everything you could wish for and the removable Nano walls which open up the whole apartment are a great finishing touch. Limited facilities with just a small deli/market for meals which were very expensive or the well known Dukes on site for breakfast, lunch or dinner. It would have made sense to arrive with supplies to keep costs down which we didnt! The beach whilst beautiful is pretty dangerous for swimming and was not recommended so we were confined to the hotel pools which I found disappointing. Its a short drive to Whalers Village in Kanapali which we did a few times to enjoy a meal at a somewhat lower cost. If you are looking for lots going on staying at Kanapali would probably be a better choice but if you are looking at peace and quiet this would be a great destination.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34527, "query_start_index": 34529, "query_end_index": 34529, "truncation_seperator": "... 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{"id": "148598", "pid": "148598", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nok well here we go...if only i could show you the pictures i took! bed bugs everywhere!!!! got bit everywhere on my legs and back.Told the front desk and they said we brought them here! haha. No running water for a day/night. that means no showering or flushing of toilets! Offered no compensation.People were running around looking for places to do their business...overflowing toilets. Dead fish all over the beach. Flooded stairways. looked like the titanic. Kept charging us over and over again for the breakfast that was supposed to be free along with the dicscounts in the package that we puchased and they had an excuse to why we coulndt use any of them! Horrible service..never even apologized for the inconvenience of the water...food was so expensive! 15 dollar cheeseburgers ..is probably the cheapest thing for a meal. i would not recommend this place nor will i ever return!\n\nReview 2:\nTo get started when we get to the room the hotel key did not open the door had to call security to enter the room. When I took my shoes off the floor was all dusty I had to put back on my shoes. The problem with the door happen 3 times that we had to wait for somebody to open the door for us and I travel with my kid that is 2 years old so imagen waiting for somebody to get there horrible. In conclusion not a very clean place and the security lock on the door don't function because it happen to others guest there that day and they did not offer nothing or excuse for the problem with the locks.\n\nReview 3:\nMy wife and I stayed here two years ago and had a wonderful time. Using our Starwood Gold card, we were immediately given a fantastic upgrade upon check-in that had great water views. The resort was well-maintained, not too crowded and one of our highlights was reading in their comfortable lounge chairs around one of the pools. Staff was attentive and polite and the meals that we had were all above average for this type of resort. Didn't really hit the beach, but enjoyed some great tennis with one of the pros from their affiliated tennis schools. For tennis players, you'd love the courts.\n\nReview 4:\nIndeed. My husband had a business conference. We had a basement room. Mold on the curtain, dirt on the floor, the shower faucet stuck continuously when the dial was turned and steaming water came out. Our view was of the garage exit. We were nickel and dimed to death and charged for things we didn't use. The room was damp as the air does not work well. It was off season and restaurants were closed. Dining after 6pm meant either room service, or appetizers in the bar. The beach closed at 5pm and the pools closed at 6pm. Self parking was $20 and more for valet. Rent your car at the airport, Reserve an inroom fridge so you can eat something after a day of work. On the positive side, it was truly a beautiful piece of property with the mountains on one side and the ocean on the other. Despite the garbage at one end of the beach. How can you hate Puerto Rico? It's a beautiful place! As far as the Rio Mar, it was like how my brined turkey came out at Thanksgiving.... edible, but not great.\n\nReview 5:\nWe booked this on our own not knowing what to expect & our expectations were exceeded upon arrival! Beautiful resort, secluded, private beach, quiet, AWESOME! Can't wait to go back!\n\nReview 6:\nWe had booked for 4 nights but were glad to get away after 3. The price of everything was high and the service was poor. We had a Caribbean suite right in front of an outside portico/bar with loud music and a very noisy group that stayed noisy late into the evening. When I explained to the desk agent that I'd like to arrange for another room the following night, she angrily told me \"this is a resort, all of our rooms are noisy\". Friends in our group had a junior suite near the casino and got little sleep at all until they down-graded to a standard hotel room. The food in the restaurants was poor, the service surly, and the prices high ($100 total for overcooked/oversalted pasta and a bottle of very average wine). My advice to groups who might be planning to book a meeting there--->go to Jamaica instead!\n\nReview 7:\nThe resort is extremely expensive and the front clerk Carroll is extremely rude. He looked at me as if I couldn't afford the hotel and got a laugh at my clothes as well. Guest pay too much money for such service. The casino is tiny and the food is not worth it's price 70.00 + for an average dinner for two. It doesn't offer the authentic Puerto Rican feeling as well. I also recommend that you personally call the businesses for sightseeing events, if you purchase it through the Wyndham Resort, they are ripping you off. They do the same with the cab service.\n\nReview 8:\nThis is the worst hotel we have ever stayed at . The staff was rude! The pool staff was actually selling the pool chairs with the managers knowledge. I even complained to Starwood the management of the westins and they would not do anything to change thesituation either.\n\nReview 9:\nAnother belated review but I thought I'd add it nevertheless. My family and I stayed here in late March of 2011. The hotel was nice, the beach was better and the overall location was so so. We ended up renting a car to be able to leave the property and explore the part of Puerto Rico in which we were staying. The rental car opened our world a bit more to local restaurants. Overall, we enjoyed our time here. There were some major corporate events going on at the property at the time we were there but it didn't interfere too much with us. I would say that if you have teens (as we do) and are later to the pool and restaurants, this resort actually works well. We often were looking for chairs by the pool as the first wave of parents with young kids were leaving. One major issue for my kids was a complete lack of in room Wi Fi or a DVD player. Make sure to bring plenty of power cords and your own entertainment.\n\nReview 10:\njust got back from rio mar, it was not good, they lost our reservation and we had called three days before, food very expensive and not worth the price, mildew in the a/c vent as well as the bathroom vent and on the shower curtain and window curtains. excursons very expensive and the trip to old san juan was just a shuttle that cost $50 pp. all else was expensive as well, do not recommend this hotel and if any one has a staroowd membershop using pints, watch out, they charged us for the room and this is supposed to be a 4 star hotel and the room was listed an $62.0. not exactly 4 star rpice, ( this they took off),\n\nReview 11:\nNice enough but not good enough to justify the price tag of the room or all the extras and on resort prices. All the food and drink prices are excessive. Pay for parking, pay for internet. Simply not worth it.\n\nReview 12:\nIf you are looking for 4 or 5 star, this is NOT it! Had to change rooms due to leaky faucet, laundry ruined clothes, when u try to reach front desk you are always put on hold forever and there is nothing close by. Best experience was dinner in Italian restaurant and at the grille in country club. Poolside meals are not worth the money. I would not stay here again unless it was about 80.00 per night and I stopped at grocery on way to hotel.\n\nReview 13:\nThe Rio Mar Beach resort has everything you could want for a vacation. It is located on a stretch of beach that can only be reached from the resort. Leatherback turtles nest on this beach, so it closes early. Right across the road from the resort is the start of the El Yunque mountain and rain forest. The hotel staff are very friendly and very helpful. There is nothing that they didn't help me out with. There are several restaurants at the resort, serving different cuisines, and the food at all of them is delicious. The two pools are also a lot of fun. If you like to play in the water, then the activity pool is for you. In the evenings, a band plays local Caribbean music in the lobby right outside the Casino. The only problem we faced was the floor of our room became damp and sticky if we left the window open for some sea breeze. This is a side effect of the high humidity and salinity and one can't really fault the resort for this. They also have a golf course, though we didn't try it.\n\nReview 14:\nMy kids and I just returned from a wonderful 4 night/5 day stay at Rio Mar. Thanks to previous TA reviewers we rented a car and what we saved in not taking the shuttle to the hotel paid for the rental. Also sign up for Wyndham By Request before you travel and let the hotel know that you are a member. That entitles you to free internet in your room (which we didnt use since the lobby has free WiFi) but more importantly a free refrigerator which will come in handy. Now that you have rented a car you can delight in some of the fantastic restaurants in Fajardo and Loquillo. Definitely try the Kiosks in Loquillo for a meal or two. The hotel staff was always courteous and friendly. The grounds are magnificent and the beach is very clean with soft sand. I would definitely visit Rio Mar again!\n\nReview 15:\nBottom line: do not trust the concierge, do not trust the \"shuttle\" or executive cab drivers. State what kind of view you want-beach or mountain view, or by default they'll give you the least desirable rooms (view of conference center, next to a noisy stairwell/parking garage). Do your homework before you come if you want to travel in the area, rent a car. Don't trust your bills/tabs, check them closely. The walls are thin, the bath/shower/sink drains are clogged & don't drain, housekeeping isn't consistent, any maintenance is loud & obtrusive. Conference rooms are hot & have bad acoustics. This area has beautiful surroundings, nice beach & pools and the lower level staff were friendly.\n\nReview 16:\nI like this hotel very much since it has water sport on site. There is a water sport named the Iguana water sport in which they have jet skii, surfing boards, kayaks and others equipment for rent at a very good price, being able to do water sport may my experience at this hotel very delighted : ). Also the bed was very comfortable, the room was cleaned and neat. The location was very close to the Yunque rain forest. The staff was very helful and friendly. I will def. go back!\n\nReview 17:\nThis hotel is the perfect long weekend vacation hotel. It has the heavenly beds. My husband and I have been visiting every year for the past five years. We stayed here for our honeymoon and we fell in love with this property. I could go on and on. But the best thing about this hotel is that it has the calm ocean and the pool just steps from each other. The Ritz is fabo but the ocean is not as beautiful. The Wyndham Conquistador is fine but does not have an ocean that you can walk to, you have to take the ferry to their \"private island\". No Thanks. We like the Westin-everything about it. The pools, casino, restaurants, and the rooms. Enjoy!\n\nReview 18:\nBeing in PR is amazing but Rio Mar was not very fair with there prices due to you being stuck at the hotel. The Golf is very over rated, Play Trump down the road before thinking of playing there so called Championship courses! I am in the Golf Biz and was very, very dissapointed! THe course I booked was closed so forced to play the one they say was better and it was wet, the greens were the worst i have seen ever and the holes were less than spectacular! The hotel messed our room up 3 times! Once we were given a room not cleaned, second to a room without the proper bed, then asked for a beach front and 2 times they gave us the side view of the roof of the convention center! We finally just stayed in our side view room with 2 full size beds. The food was so over priced!!! PERIOD! Drinks so unfair!! $12 a glass for cheap wine.. $8 for a beer! Stupid! I love Puerto Rico for the people but I would not tell my worst enemy to stay here! Check out The Gran Melia or stay downtown San Juan!\n\nReview 19:\nWhen we arrived, the Hotel had our reservations wrong, although we booked directly with them. With confirmation in hand, I showed them the two couples had reserved king bed rooms. They had one King reserved and one with two Queen beds. It took them over 30 minutes to find a second king bed room and check us in...not the best way to start a vacation. While we were waiting for our rooms, we went to lunch at the pool restaurant.......4 people, some wings, some salads, some drinks...........$150 plus tip, and the food was not great.. Then there was the rooms, they were Holiday Inn quality, the bathrooms were old and did not have a seperate shower, the furniture was nothing special, the balcony was very small with two little metal chairs and a small round table. We were all very disappointed with the rooms. The beach was beautiful, large and not crowded. The breakfast buffet was very good. The staff was lovely. Except the front desk, where incompetence ruled. Both couples bills were wrong, had to be corrected no less than three times. I would not return to this hotel, definitely not worth it.\n\nReview 20:\nAlthough housed in a nice building and grounds, there were major problems at the Westin Rio Mar. First, you are in the middle of nowhere! That would be fine as they advertise that they have several on site restaurants. Most were not open on weekdays though and that left us with few eating options. One night we were forced to eat peanut butter sandwiches in our room. Our second problem with the Rio Mar is the lack of cleanliness inside and out including the beach which always had a ton of garbage along the shoreline. Our room was only given a quick \"once over\" each day and were not clean on arrival or any day that we stayed.\n\nReview 21:\nWe arrived on 11/17/11 and stayed through 11/23/11. On 11/20 the water was out from 12 noon till 10PM, and as a result we had no AC and the restaurants on site were closed. On 11/23 we got up to leave for the airport to find that the water was out yet again! Also, there is NO on site dive operation. Make sure to rent a car, cabs are super expensive. The italian restaurant was exquisite, the rest left a lot to be desired. I would not go back.\n\nReview 22:\nbefore going l looked at all the reviews on here for this place, and i must say that most were of a negative nature. that being said i have to strongly disagree, i thought the hotel to be very clean well air conditioned customer service was excellent, pool area spectacular and the beach just steps away! I did not eat there at all because i did want to have the true taste of Puerto Rico so we ventured out. it does suck that u have to pay daily for parking(dont get that) i would just assume include that in the price for the stay. Oh yea almost forgot i had some noisey neighbors at 630a(everyday i was there, 5 days) they were talking like it was 12 noon..........I mean Come ON Trudy and whatever your husbands name is!\n\nReview 23:\nMy partner and I spent 2nights in this elegant resort. The beach was beautiful. After spending 5 nights in smaller boutique hotels in PR, we found this resort impersonal and very expensive. The restaurants were over priced for the service and the quality of food was lacking. It was clean and the guys out front were very helpful. The valet service was fast. Next time PR we want to experience the culture so we won't be staying at this resort.\n\nReview 24:\nMy second visit to Rio Mar was a success. We had a ocean view suite... Mostly good view despite a little blocked by the roof of the floor below us. This room was a little under decorated compared to last years smaller room. The suite was more than big enough with a nice sized walk-in closet, separate dressing area & bathroom. The balcony had cigarette butts & paint that had peeled from weather. There was unidentified garbage that appeared to be left over food wrapped up, between mattress & head-board. Only found it cause I dropped my hair band. We notified the front desk & after a quick apology, our room was deep cleaned & sheets cleaned. That was all my negatives over a seven night stay, so not too bad. Overall I love this resort & plan to return. I was a little disappointed in the lack of reaction in my reporting my findings behind the mattress, I was thinking the grossed out factor deserved free parking or room service! I enjoyed Shimas for dinner one night, even though the prices are way too high for the menu.\n\nReview 25:\nThe westin has unbelievable potential, but the service was terrible. The Good: the beach, the views and the pool were wonderful. The proximity to the beach/pool was great. The pools were clean. The Bad: The service was consistently terrible. Do not eat at the hotel restaurants. They are over priced and underquality. Specifically do not eat at maribelles or pool side. We spent $120 for four people (one drink per person) with unedible food. If you must eat at the hotel go to the iguana pub (at the golf course). The rooms are well worn with water stained walls and ceilings but clean. The concierge service was inconsistant. You will pay a 50% premium on horseback riding. Avoid the dive shop $135 for scuba and $75 for snorkelling. The service was substandard and the captain was downright mean and nasty. Tips try the condos at the westin Rent a car to get off the property try lolita's for mexcian food some of best King's seafood not to far from the resort avoid las vegas restaurant\n\nReview 26:\nI was so excited about the hotel but I was so disappointed when I got there. The pictures they have advertising their hotel needs to be updated. The rooms were not impressive. The pool area was swarming with igaunas EVERY DAY! They would jump from trees into the pool and one even jumped on somebody's table and ate their food. The location was not a central location so you definitely need a car. The food at the resort was very expensive and overpriced. The staff wasn't very friendly and most didn't speak English which surprised me because most tourists visting the resort spoke English. There was one concierge named Miguel who was excellent! He was very friendly and helpful. The beach water stayed brown most of the time for some reason. It rained a lot while we were there too. And be careful driving in Puerto Rico. They have no regard for traffic etiquette and most of the cars I saw were banged up. I definitely would not stay there again. My girlfriend is going to Puerto Rico in July and I recommended that she stay at the Hilton in San Juan.\n\nReview 27:\nSpent 5 nights at the resort, got a great deal direct from Wyndham. At check in, we were upgraded to a suite, which was great. Room was large, clean, but a bit worn in some areas. Bed was great. A car is a good idea, as you can explore the area and plan your own excusions. Hiked the rain forets which was cool (Very close to hotel) Drove up to \"Bio Bay\" to kayak and see the weird glowing things. At at the Chinese restaurant which was good, and worth the money, but the steak place was poor. The steaks were mediocre at best and expensive. Sent mine back 2x. As for eating. Breakfast that the bakery on the bottom of the hill, lunch at Antonitos at the bottom of the hill, both very good and real cheap. If you like Mexican, Lolitas east on Rt 3 is awesome, we ate their 2x. PR is cool becuase the people are nice, its like the 51st state, and they have a CVS/Walgreens on every corener if you need anything... Eli in the lounge bar is a great guy and great bartender, clearly one of the employess that \"gets it\"\n\nReview 28:\nI just returned from a stay at this resort and found it to be wonderful! The rooms were nice, the staff attentive, the beach, pools and weather were amazing! The golf was great! The resort was VERY family friendly with so many great things for the kids to do. Yes, yes - the food and drinks were overpriced, but that is to be expected at a resort like this, in my opinion. I attended a yoga class poolside and received a private one hour lesson because I was the only one who showed up. The instructer was awesome and what an incredible opportunity to learn about yoga. After looking at some of the previous entries, I think there are some people who did not research their vacation plans very well and who are just looking for something to complain about. The place was wonderful and I would recommend it to my friends and family.\n\nReview 29:\nThe resort was nice, but room was small for 3 people, smelled moldy and maid service was terrible did not get room cleaned on the 2 day till 4pm, and then did so with guest in the shower........ food was really expensive everywhere in the resort......took you anywhere from 20 mins to 40 mins to get to your car in the garage, and when you came back the lot would be full and you had to park in a dirt road parking lot that was not well lit.No posted signs for extra charge to use parking lot, still had to pay to park in dirt lot, too.Resort only had activities on Thurs. thru Sunday.We were there Friday to Friday nothing to do in resort 3 days, nothing at all look and felt like a ghost town. Music speakers did not work have the time........... I was not impressed at all. Will never go back.\n\nReview 30:\nThe resort is quite a distance from San Juan so if you want peace and quiet it is great. Room was either too warm or too damp could never seem to get the correct temperature. Returned after day of sightseeing to find our room had not been cleaned. Used their valet parking because I figured it was safer what a MISTAKE. They STOLE my GPS and made no effort to investigate or pay for it. Said it was our fault because we didn't tell them we had one. Would NEVER stay at this resort again!\n\nReview 31:\nMy wife and I are from Lake Charles, LA and we stayed six days at the Rio Mar and loved it. Our room was over looking the ocean with the most beautiful view. The beach was beautiful, staff was friendly and very helpful and the trip to the rain forest was unbeliveable, we hiked approximately 2 1/2 miles through the rain forest stopping at a water fall for a squick swim. Our over all stay was pleasant the food was a bit exspensive but over all we had a great time! If possible rent a car we found that getting around was better in a car.\n\nReview 32:\nPuerto Rico was not our first choice of islands to visit. After talking to our travel guide we decided to try it. We our so happy we did. The hotel was great. We did rent a car. This was a good idea. We explored the island at our own pace. We even went to the race track, it was fun. We had a great meal at Richie's cafe. When you leave the resort turn right and go up the mountain. The view at the resturant was unbelieveable. The waiter named Fish hook made the evening one we will never forget.\n\nReview 33:\nA group of five middle age golfers/fishermen/general tourists, stayed for 4 days in mid-March. We found the hotel to be excellent. Clean, staff very accomodating and registration easy. We did not eat at the hotel restaurants because we wanted to sample the local restaurants and were put off in advance by some negative reviews regarding wait times and expense of the Hotel's restaurants. We also took advantage of the local grocery store for snacks, beer and rum. This enabled us to hang out at the beach/pool in the evening and relax and enjoy the beautiful weather and attractive surroundings. We rented a car at the hotel which was more expensive than if we had arranged it in advance from the airport but we enjoyed getting out to fish/shop and see the Rain Forest. The golfers took advantage of twilight fees at 2:00 and that was a good choice. The Ocean Course has only a single ocean hole. The River Course is more aptly named and a bit more challenging. In summary, we are a low key, low maintenance group who had a terrific time and would recommend this hotel and the people of Puerto Rico highly.\n\nReview 34:\nvery bad custumer service went to get a icecream ,i give her $20.00 dollars and she said i give her $10.00 .i tell her to call the manager cause i want to see the video and she call Anthony Rosa. he did not belive me i give her 20 dollars so i tell him to call the resort manager and Soledad B.Concepcion came, i explain the situation and she went `to tell security. i was the for 30 min and they did not resolve the problem.i tell them that i dont want the ice cream so i left it there and that i want my money back. Anthony Rosa tell my that i cant return the ice cream the way i did just put it in the counter. Soledad Concepcion came back and tell me that they still working on it.i tell her i want to see the video and she tell me that she dont . i left and went to the front desk to see who is the manager and she was the one,the same lady Soledad Consepcion. the amount is not much, but the action and the customer service is very bad.\n\nReview 35:\nHorrible service, especially at the hotel restaurants. This is a beautiful property which disappoints with its staff. As a Platinum guest, I expected courtesy at a minimum, and was met with brusque, rude service at the front desk and long, long waits at the restaurant, especially at Mirabella, where I was virtually ignored!! I for one will never stay at this resort again. Other Starwood properties have done much, much better.\n\nReview 36:\nFirst off..The other negative reviews here are correct...Check In Took forver! I just came back from 4 nights staying there, A business convention was in town and the Hotel completely catered to the convention and forgot all about the small people who actually paid to stay there. The drinks at the bar are expensive! $8 for a 12oz Pina Colada..I would not recommend this hotel to my worst enemy.\n\nReview 37:\nThe hotel is staffed by incompetents and personel who will promise anything to get you to go away but deliver nothing. Long lines at the front desk always. At check in the clerk will promise anything about the room. Of course I wanted a room with a water view. That was unavailable to me. I did state that I did not want a room overlooking a garge or parking lot and that is what I received. I did complain, and my room was changed to a slightly better room overlooking the cars pulling into the Hotel Entrance. Housekeeping did not deliver towels as promised twice. The pools were not filtered enough and there were floating small pieces of debris in the water. A shame because the place is truly beautiful. It is just not run properly.\n\nReview 38:\nHusband and I just got back (February 4-11, 2011). Had an Oceanfront Jr. Suite--would definitely do this again. Upgraded us to the suite for no additional money as our room wasn't ready and they forgot to call us when it was (due to a large group of conference attendees checking in). We did not have water one day, but we had a trip scheduled to Old San Juan (luckily we took showers the night before). Not their fault as a pipe broke, but an inconvencience for sure. Staff very friendly and accommodating. Not sure why people think there's a lot of noise, we slept very well. Clean room, comfortable bed. Restaurants pricey, but we only ate at the tiki bar (first day) and had the breakfast buffet twice. Plenty of good places in the area, but a car is a must. Glad I read that here at Trip Advisor before we went. As to Puerto Rico in general--lovely country, lovely weather (wish I could have taken that home), friendly people, terrible driving habits and traffic! Wish I was there now......\n\nReview 39:\nToo much to write so I am only going to list all that went so wrong! - rooms smelled unclean. Very loud bagging noise, black mold in bathroom - they only changed my room after I complained to getaway company i booked through - manager told getaway company they had upgraded me and I was happy. Manager never spoke with me and they only switched me to a higher floor room - NO Upgraded - Pool appeard dirty - All ice machines were broken and room where these machines were kept , had no working electric - Pool towels were stained/dirty - Althought the resort has lots of potential, it is very dirty and not resort standards. - We did speak to Danny Williams, General Manager and communicated all to him. For this we received a free breakfast in the not so good hotel restaurant.\n\nReview 40:\nAlthough we had paid for our rooms months in advance, they were overbooked and unavailable when we checked into the hotel. Most of our group was displaced to another hotel for 1 night but had to wait late the second day until the rooms were ready to check in the Wyndam Rio Mar. Although the hotel attempted to make it up with complimentary meals, parking, etc. , they just didn't get it when we were still dissatisfied. Bottom line, we paid for our rooms and wanted to be with and our friends and their families. There was nothing else acceptable! We have stayed at this several times when it was a Westin. Our experience with the Wyndam Rio Mar was not good!\n\nReview 41:\nWonderful accommodations--We were upgraded to a suite with an ocean view. The room was comfortable, clean and absolutely beautiful. The resort is lovely and had an adults only pool for quiet and relaxation. The food was wonderful. Unfortunately, on Sunday night there was a limited choice for restaurants, as one was closed. Since it isn't an all inclusive, be prepared to spend a little more for food and drink.\n\nReview 42:\nlots of reviews about this place have it about right; great location, wonderful grounds, nice public amenities but a bit broken down and in need of improvements. But our stay was excellent, helpful staff, and we were impressively upgraded from lowest price, poor \"mountain view\" room to wonderful ocean suite with 55 foot long balcony overlooking pool and ocean.\n\nReview 43:\nUpon entering my room for the first time I found a live ROACH who crawled out from under the phone and beside the bed were empty peanut shells which took the maid 5 days to discover. The pool water was filthy and never improved during my seven day stay. The food was horrible and the service worse. Food and beverages are overpriiced. (I have no problem paying for a great meal, but was unable to find one). Trust me, I tried all of thier resturants. The Grill Room resturant ran out of 4 types of steaks by our arrival, 7 P.M. It took 20 minutes to seat us and the resturant was half empty. Nice beach and ocean water. The jewelery store in the hotel was robbed at gunpoing the week prior to our arrival and that was confirmed by the staff. The world is a big place. Find some other place to vacation.\n\nReview 44:\nI and my wife went for Wyndam conference being held at this hotel from May 27 thru May 29th. We had requested for aroom with a view, but were offered a room without a view. On our insistence for a view room the manager said rooms were assigned by the conference organizers. We got hold of the organizer but the denied having to do any thing with room assignment. Finally, they assigned room No. 1107, which was on the side of the building facing the beach, but no view. On 28th hot water stopped, inspite of our complaints nothing was done. We passed the day with cold showers. The room was in disrepair. Safety door latch to balcony was not working, clock was not working. This hotel cannot be called a luxury resort. I will never recommend this hotel to my friends.\n\nReview 45:\nOn the short... The beach was nice. A mixed drink is $10.50. Don't trust the concierges. There's a free shuttle to Richie's restaurant. The TP is institutionally rough.\n\nReview 46:\nWe stayed here about a day or so after hurricane Irene. The hotel was not fully operational but the staff was fabulous! We were there for about 8 nights and did nit have a single complaint. The staff goes above and beyond for their guests and being right on the beach was amazing! The beach was clean and there were plenty of umbrellas, lounge chairs and space on the beach.\n\nReview 47:\nMy husband and I are Wyndham Owners and we were offered a free stay at Rio Mar. We had the BEST TIME!!! All hotel staff went out of their way too assure excellence!! We definitely plan on visiting again.\n\nReview 48:\nThe Rio Mar is a beautiful beach front resort located on hundreds of lush, beautifully landscaped acres. The beaches are beautiful and relatively uncrowded. Umbrellas, lounges, and towels are all provided free to guests. The resort itself is beautiful, and the rooms are large and nicely decorated, each with its own balcony. The resort offers a wide variety of activities available to guests for a price. The prices for activities such as horseback riding and kayaking were about twice that of local companies. The resort also charges anywhere from $15- $25 per day for parking depending on whether you self park, or have them park for you. Also, if you book through Priceline, they will charge you a 14% per day \"compliment tax\". Unlike many hotels, there is not complimentry breakfast, nor is there free internet. Overall, the resort was great, but I wish I had known before hand about all the extra charges.\n\nReview 49:\nMy girlfriend and I had some business in Puerto Rico and first stayed in San Juan from 4/22-4/26 - then we checked into the Rio Mar and I was impressed with the top flight service especially Danny Williams - the Resort's GM - who met me at check in and upgraded us to an ocean view room. Nice suprise - and the grounds and beach are incredible. The restaurants are also rather good with the best buy being the breakfast buffet at Marbella - for $24 and all you can eat - of a wide selection of brunch foods. Their Japanese restaurant was also wonderful. Make sure you make reservations for the Italian restaurant and don't forget to try the Grill Room at the Golf Club. All in all - a wonderful and relaxing 5 day stay in paradise.\n\nReview 50:\nJust returned from the Rio Mar and what a fabulous place. Only being about 20 minutes from San Juan and minutes to other towns, Rio Mar sits in a nice location. The resort is beach front and has enough chairs for lounging on the beach. Pool area gets filled quickly so make it out there early to get a chair! Staff is very nice and helpful. We asked for a fridge for our room and in no time the nice man was dropping it off and hooking it up. Room service and housekeeping does an excellent job to make sure your stay is perfect. Room was always clean! I'm a picky person and I will definitely return to the Rio Mar. Home away from home.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34523, "query_start_index": 34525, "query_end_index": 34525, "truncation_seperator": "... 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{"id": "148042", "pid": "148042", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was very sad having gone to many ritz carltons and too be so let down by the general experience here in puerto rico. The hotel is ok but pool area not clean and beach at times filthy. My room was nice and the lobby beautiful. The staff was friendly but not very well trained. It seems that politeness is all they seem to know. I waited for several requests over an hour and at he prices there charging it was not acceptable. The worst thing was that i was bitten by mosquitos or sand fleas. My companion said bed bugs are everywhere in puerto rico but i dont think this was the case. I asked for some off or a spray for the next day at the beach. I was met with blank stairs and directed to go to walgreens up the road. This woud never happen at other ritz carltons. My next trip to puerto rico i will try the new la concha or the el san jaun. I went to there new restauraunt koko and the hotel lobby was very beautiful. Next trip i will bring my own off.\n\nReview 2:\nJust returned from 5 days at the Ritz in San Juan and had an amazing time. The weather was gorgeous, the venue was beautiful, the service was impeccable....everything you would expect from the Ritz. The hotel has a very intimate and elegant feel. It was my parents 35th anniversary and upon arrival, my parents were immediately upgraded to a beautiful suite overlooking the ocean. There is so much to do which makes san juan such a great destination. My sister took her children on day trips to the rain forest and old san juan, while my husband and I and my parents mostly hung around the beautiful pool and relaxed. The restaurants in old san juan are fantastic and the nightlife is vibrant and exciting. I couldn't recommend this hotel enough. We had a memorable time and most definitely plan on returning.\n\nReview 3:\nWe stay at Ritz Carltons every time we travel. I agree with other reviewers that this particular property is not on par with other Ritz Hotels, despite the $700 p/night (very small and umimpressively appointed) room. The staff was accomodating enough, but not nearly as consistently cutomer-service oriented as the staff at a typical Ritz (and we're pretty low-maintenacce guests!). Although our stay was enjoyable, we will consider trying another hotel on our next visit to San Juan.\n\nReview 4:\nThis hotel had many minor shortcomings and does not approach the quality level one expects from the Ritz chain -- no one to meet our cab at the curb to assist with luggage, a confused desk clerk who kept us waiting 10 minutes to verify the rate, room AC that didn't cool the room, very poor air quality in the room itself, a shower/bath with water that wasn't warm enough. You can do better for less money elsewhere in San Juan.\n\nReview 5:\nI stayed at the Ritz Carlton San Juan for two nights in May for a business meeting. Hotel was great, as was the food and amenities. However, I was charged for two minor items that were completely bogus -- a \"Bellman Gratuity\" and an \"Honor Bar Food\" expense. Neither of those happened. I'm shocked that a hotel of this quality would be so picayune as to do this to one of it's guests. I know it's trivial, but I will think of this chain differently from now on....\n\nReview 6:\nI selected the SJ Ritz Carlton for a special destination birthday present for my 13 year old niece during Winter recess.What a disappointment! Upon arrival notified by front desk that the hotel had over-booked for our dates.Ocean view with balcony ( reserved in November)not available. Front desk young and inexperienced. Much time and energy was wasted in securing alternate room through upper management. Offered drinks at front desk and waiter returned 10 minutes later and told us no \" blender drinks\" ..broken! Many guests milling about lobby equally dissatisfied with check in.Public areas are attractive but restaurants are extremely over priced and food is very mediocre. Pool was murky. Young diapered children playing in fountain.Actually followed parents from beach area who instructed children to jump in pool and clean-off sand! Over-all Staffing seemed very limited.Staff should have been posted at pool access to avoid such an incident, and to clean tiled area. Service for drinks and food on beach was limited and very slow.Birthday cake was delivered as requested, a plus!. Good opportunity to teach niece about how to negotiate in a polite but firm manner. This hotel does not earn the Ritz Carlton logo, in my opinion.\n\nReview 7:\nI still can not believe all of the five star reviews for this hotel. Pros: Close to the airport, on the beach, decent pool. Cons: Close to the airport, beach is not beautiful (water looks almost black/mud like substance,) too many young children (under 10,) rooms/lobby/casino need to be updated, nothing worth seeing is with in walking distance, ocean view room's windows do not open/no balcony? Food in pool restaurant was sub par, the upscale restaurant \"Prim 787\" was not very good either. I paid roughly $400 a night for a ocean front room. I feel as though the experience was worth $89 a night. I would not return and I am still amazed at the positive reviews of this hotel.\n\nReview 8:\nI would recommend against this hotel. From the moment I arrived at this hotel, and I had to fight for an hour and a half to get the room type I had reserved (and for which I had a written confirmation), this hotel disappointed. Every day there was at least one major hassle - promised services were not available, concierges failed to make requested reservations, requests had to be made multiple times before they were fulfilled, staff was insulting, etc. The facilities and services did not match the price point. Finally, after I returned home, I found that the hotel had billed the credit card company for more than the bill I received when I checked out.\n\nReview 9:\nThis was our finale to our 25th anniversary trip on which we stayed at three spots in Puerto Rico - hat's off to the Ritz Carlton....the facility, the staff, the location - EVERYTHING 5 stars!\n\nReview 10:\nThe rooms were dirty, mold in the toilet and shower. We were moved to a different room only to find mold again, but just in the shower the second time. The last night before leaving I asked housekeeping to change the sheets. I woke up with several bites that were not there the night before. Upon arriving home I discovered more bites, my body itches like crazy. I just hope I didn't bring any back. The restaurants were very expensive and the food was ok. For the price you pay, I dont recommend this Ritz property.\n\nReview 11:\nMy wife and I--I am 29 and she is 26--spent our honeymoon at the Ritz, and were treated kindly and respectfully the entire stay of six days. We selected the Club Level to enjoy the various food presentations, and we were never disappointed by the food or by the concierges--all of whom were polite, knowledgeable and eager to recommend excursions, restaurants and cool lounges/clubs. Reynaldo Malave, the Club Supervisor, is an exceptional talent who assisted us nightly with suggestions and reservations. We spent most of our time between the pool and beach. We found both to be relaxing, though the breeze on the beach seemed gale force at times. The gym was more than adequate for both aerobics and weight lifting; the massages we received at the spa were superb; the on-site restaurants were impressive; the casino provided a nice distraction on one night. As a 29-year-old from Washington, D.C., I say comfortably that I know exceptional service and fine food. You'll receive both at the Ritz. And if you want a 24-hour party atmosphere, walk two blocks to the El San Juan Hotel. Just be sure to make the Ritz your base camp.\n\nReview 12:\nWould you believe it if I tell you 90% of the rooms are with only a glass framed window. Not just no balconies, but no way to open the \"window\". They call it Deluxe room and tell you\"you can see the pool can't you?\". Offered to pay for an upgrade since one of my children is clustrophobic but they said they are full and they refused to refund us. Ammeneties are so small and poor can't even find anywhere to sit.\n\nReview 13:\nUnderwhelming. Pool area was a mess- dirty towels and empty cups were left out all day. Rooms were generic. Proximity to the airport gave the sense that we were at a motor lodge. Seemed like a fake Ritz. we called it the Rit\"s\". Puerto Rico is a beautiful Island. Pick another hotel- don't stay at the ritz cracker.\n\nReview 14:\nTerrible experience. In a nutshell, I had a pair of designer sunglasses stolen from my rental car by the Valet attendants. After reporting the problem to several managers, I left without the problem being resolved. It appears that the management of this particular hotel has not been empowered to do whatever it takes to keep a customer. In today's competitive business environment, that is a recipie for failure. The management in this Ritz Carlton could benefit greatly from attending some customer service seminars. Just a thought!\n\nReview 15:\nI stayed at the Ritz San Juan, December 12-16th 2007 and would not recommend it to friends and family. My room was very small overlooking the parking lot and there were problems with the ventilation and water pressure in the shower. At times, the staff seemed surly with simple requests. For example, the waitress began yelling when Nutella was requested for croissants at the $17.50 continental breakfast. Also, a beach attendant handed me two towels my first day at the beach but when I saw there were no free chairs available he said, \"you didn't ask for a chair.\" It seemed like odd behavior for a hotel that prides itself on customer service. After my unsuccessful continental breakfast I ate at the Starbucks located within the El San Juan hotel and casino. The staff was super friendly at both the El San Juan and Hotel Intercontinental. If you have the choice, I would seriously consider those two hotels before staying at the Ritz again.\n\nReview 16:\nWe stayed at the Ritz San Juan for a family vacation in February 04. The service was much more of a Marriott quality (and not even as good as some of the better Marriotts). Food quality was fine, but the service inside of the hotel and near the pool was very slow. We spent several hours over the course of our trip trying to get billing errors resolved (and even though the errors were finally fixed by our departure, our credit card bill turned out to be incorrect once again). Overall the hotel was understaffed and undertrained. On a positive note, there was exceptional service and quality at their steakhouse. The bottom line is that this is an adequate hotel for those not expecting the typical Ritz service. However, if you have vacationed at other Ritz properties, you will probably be disappointed.\n\nReview 17:\nThe lack of hospitality was palpable from the awful mango punch to the countless times I was told how sorry the management was, but could do nothing to correct the problems. For myself I was trapped in a hotel without windows that open. The dust and feathers in the bedding made it impossible to relax in my room. I had requested a feather free room when booking the reservation, at check in I was told that they could not accommodate my request, as they were booked. I wheezed ,sneezed and was most displeased 2/17 thru 2/21 . This is not A Ritz!. I have stayed at Ritz Carltons in Orlando and San Francisco. Marriott needs to send these folks to Hotel School. Hospitality means service Not just say I'm sorry and do nothing to fix the problem. The grounds and the physical property are very nice but the hugh markup for food and drink is unwarranted. If you are looking for better service look elsewhere.\n\nReview 18:\nWe spent 3 nights at the hotel in a garden pool view suite, a lovely one, with a very nice view of the pool, the terrace very pleasant with 2 lounge chairs and a big table. The swimmimg pool very nice too even if a bit cold, were surprised. The beautiful beach is just in front and very nice. The hotel has 3 restaurants, Il Mulino too expensive and not so good, the Steak House better. The problem is that if you do not book in advance you do not get the table and you do not have any other choice than go outside the hotel and this is not the best solution. We went to the pool area restaurant and had sushis, excellent, but not so funny, the restaurant is better for the lunch time with a beautiful view on the beach. We had a problem at the pool, our 2 pairs of shoes has been stolen. This was a little strange and we complained about that. So be careful not to let any personal belonging at the pool if you go to the beach!!! !\n\nReview 19:\nGiven the eclat of the brand, this chain could easily get by with 'very good' at every turn. Instead this lovely hotel makes certain everything possible is done to make your stay memorable. The reception desk is warm and welcoming, the concierge knowledgeable and most helpful. The rooms are immaculate and exceedingly well-appointed; the staff unfailingly pleasant. The lobby bar is happily bustling, the breakfast buffet ample and delicious and BLTSteak as terrific as you expect.\n\nReview 20:\nThis hotel has all the usual comforts of a Ritz as well as a fantastic pool area, beautiful beach front, and great restaurant options. It's not in the midst of all the San Juan nightlife but it's a wonderful place to go for R&R. I would stay there again (and probably will).\n\nReview 21:\nWhile very impressed with the overall service of the hotel and would definitly return, not all was as planned. Upon our arrivall our room was not as we had ordered (king, balcony, ocean veiw) we had received a double, pool view, no balcony, ok. We spoke with management and decided on waiting until the next day for our room. Once in our new room it was heaven. Food as you read and I did as well was expensive in the hotel, and dont fall into the continental breakfast pitfall, as i was under the impression it was included with my room through my booking with Amex it want and let me tall you it wasnt cheap I had taost and some fruit that was $40.00. I ordered the morning before a full out breakfast with pancakes bacon eggs and it only cost me 32.00 so choice wisely. Hope this is helpful.\n\nReview 22:\nWe stayed here on the first night of our honeymoon before departing on a cruise. It is in no way like any other Ritz property I have ever stayed at. The customer service was terrible. We had a similar experience to other reviewers who experienced long check-in lines only to be told their room wasn't ready. We didn't get into our room until 6 pm- very disappointing. The room itself was also sub-par and did not have a good view at all despite being over $400 a night. Add that to the bar tender at the pool who could not be bothered to give us the time of day..... Save your money.\n\nReview 23:\nA lovely facility and staff. The wonderful pool was ruined by a crowd of disrespectful people who had no consideration for those around them, unless you like an I-Pod with speakers blasting away! Very un-Ritz-like. The hotel staff had to be reqested by several guests to please do something. They did, but the bad taste remained! The main restaurant, Prime 787, is spectaular! The staff and food are second to none on the island, and deserve praise.\n\nReview 24:\nalthough they include \"spa\" in their name, they charge, in addition to $240 plus tax for the room, a \"spa\" fee of $25/night. i resent the duplicity of this. if it were included in the room rate, i wouldn't complain, but where's the logic? the hotel is near nothing but the airport and the planes can be heard in the rooms, and are LOUD when one is outside. our room was infested with mold. the phone system is antiquated and periodically didn't work. the door lock stopped operating, and i was kept waiting 1 1/2 hours to get into our room. for a relatively new hotel, the rooms are small. the toilet was in a separate \"room\" although it didn't provide privacy or access when the bath area were in use. but that's not the weirdest. it was impossible to close the door of the toilet [it gives a new meaning to water closet] space, without squeezing between the bowl and the wall.\n\nReview 25:\nWe were stranded in San Juan after a cruise and spent the night at The Ritz. The rooms are spectacular! From the bedding to the bath it is typical Ritz. The pool and the beach are where you want to spend your time. You can rent stand up paddle boards or learn to surf. The pool bar food was very good and the chicken wings are worth the sticky fingers. The cabana staff is right on top of the cool drinks and the happy hour bartender was also a magician! Really fun! Sad that we were only stranded for one night. I could of spent a week at this hotel!\n\nReview 26:\nDon't bother staying here unless you have a high-tech baby stroller. For close to $900 bucks per night, I thought I would have some peace and quiet but not here. The kids ran wild on the club level and I could have spent much less at the Embassy Suites for the same ambience. My room was handsomely furnished but very small. The rack rate is a rip-off plus the beach is dirty, the tennis pro is a jerk and the food is awful.\n\nReview 27:\nAfter staying at the Ritz for a little over two hours , I left the hotel. I confirmed a queen bed with ocean views. What I got was a two hour wait (they said they would call my cell when room was ready, which they did not) before a twin bed room was available overlooking the roof of the ritz spa. If you like looking at air conditionier units and repair men on the roof then this room was great. When the manager tried to accomodate me with a king bed with a mountain view, I viewed the room and saw that I was basically looking at the airport with planes landing every 15 minutes. The property is small and there is not too much to do. The only benefit is that you are close to San Juan. Do yourself a favor and do not stay at this hotel. for 400 a night you can do much better. Also, make sure you get a confirmation (not a request) for the type of room you want if you stay. If you do not get a confirmation they will stick you anywhere.\n\nReview 28:\nBeautiful property in one of the least accessible beaches to the public. Excellent service - the staff remembers your name and you won't get No for an answer. Good food too. There are families with kids there but it's not the usual resort ambience with a lot of rowdiness; certainly there's plenty for everyone without feeling it's more one type than the other.\n\nReview 29:\nAlthough I was visiting the Ritz on a business trip, and only paid for a few extra nights, I feel like we all would have been better off somewhere else. The hotel is tired. The carpet is old and musty and since the windows don\u00e2\u20ac\u2122t open, you can\u00e2\u20ac\u2122t get any fresh air in the rooms. The air conditioning barely works, and the maintenance staff is in denial there is a problem, telling us that we didn\u00e2\u20ac\u02dct know how to use the thermostat. Really? It\u00e2\u20ac\u2122s a funny location for a Ritz, not in the seemingly more upscale Condado area, but instead practically on the airport runway. When you\u00e2\u20ac\u2122re at the pool, the ground rumbles as the planes take off. It\u00e2\u20ac\u2122s crazy. And don\u00e2\u20ac\u2122t get me started about their \u00e2\u20ac\u0153high speed internet\u00e2\u20ac\ufffd, which is free- because nobody would pay for it. I think dial-up is faster. On the housekeeping front, it was disappointing that I had to call up, twice, because by 4:00 my room still had not been cleaned. Most of the staff, like you would expect at a Ritz, is very good. Too bad the hotel doesn\u00e2\u20ac\u2122t earn an equivalent rating.\n\nReview 30:\nTook my wife for a second honeymoon in 2006. That's one of the best destinations I picked without my wife's help LOL. It's great, romantic and quiet. My advise, go with spouse alone for first two nights then allow friends(couples) to join for remainder of days. It worked out great for us. The wine selection was also very good. San juan is Spanish speaking so make sure you tag your spanish translator along. Highly recommend this for couples.\n\nReview 31:\nThe hotel was nice enough and I recived an upgrade upon check-in. However, there were several mis-steps. Consider: 1) No staff to assist with luggage on check in, 2) A/C not properly functioning, 3) Coffee maker broken, 4) Internet unavailable, despite its inclusion on the \"resort fee\", 5) Poor recpetion at brunch and chef refused to make hamburger at 11:15. Manager listened, but failed to offer any kind og compensation. All in all, not worthy of being called a Ritz-Carlton.\n\nReview 32:\nThis is our 3rd time at this ritz left from jfk on a 6am flight was on the beach drinking by 10 am. Check in was great greeted with champagne, got our room right away room was small but efficient did not hear the airplanes 1 time.The breakfast buffet was awesome The only downside of the whole trip lunch at obg was awful so we went out for lunch evryday. Dinners were awesome BLT, il mulino, and la piccolo at the EL SAN juan costly but you get what you pay for awesome. casino friendly and nice, There were alot of kids there pool packed with them beach not so much. At the beach Jean louis was awesome had our chairs ready for us everyday with umbrella. The weather was great, staff first class cant compar the beach to aruba or stmarteen or turks but no customs and great for a long weekend getaway to be treated like royalty, Will definently return\n\nReview 33:\nMy boyfriend and I stayed here for two nights during the Thanksgiving holiday and felt there was no other hotel that could meet the quality of service and attention like the Ritz (we were greeted by name everytime we entered and exited the hotel)! From the rooms to the garden view to the beachfront and pool area, the surroundings screamed grand, quality, and comfort at its best. I wouldn't suggest the dining options inside the hotel though..overpriced and not worth trying. Go to Pikayo (fine dining), El Picoteo (Old San Juan inside the El Convento) or Tangerine (Water Club Hotel) for a delight to your taste buds. Also, the clientele is...well...what you would expect at the Ritz. ..and lots of families with kids. One more thing, the phone rang a few times in the middle of the night, but would stop after one ring (this happend both nights). Overall, the service, attention, and the plush bed in our oceanview room was unbeatable. At the Ritz, your every wish is their command!\n\nReview 34:\nSpent 4 nights at the Ritz and have to agree with the previous review, its perfect for a few nights. We had a room on the club level and not sure if it was worth the extra cost. Breakfast was bagels, fruit, and cereals with coffee and tea everyday. Light lunch was cold cuts and small egg salad and tuna sandwiches and sodas. They had appetizers before dinnertime that was some cold shrimps and some spring rolls, things like that. If you are a big eater don't count on the club room being enough. Prime 787 was excellent for dinner. The room and hotel in general was very clean and the service was good. I have stayed at other Ritz proerties that were definitely better though. We had great massages at the spa and the pool was really nice with good service. The gym is small but had good enough equipment. January is high tourist season so I paid $549 per night for a club level room with a parking lot view. Overall, I am not sure if I would stay here again (for that price at least) but I have no complaints.\n\nReview 35:\nAfter reading reviews from May 09 I was very worried about my trip to the Ritz Carlton. However, to my delight, this Ritz Carlton is superb!! It lives up to the standards of the other RC's that I have stayed in. The staff is most accommodating, friendly and knowledgeable. I am a travel agent and will never recommend any other resort in San Juan to my clients. The service could not be topped anywhere!! The Concierge, the doormen, the housekeepers, receptionists, waiters, waitresses, restaurants and spa were just magnificient. Do not worry about other reviews. This place is a must for anyone traveling to San Juan.\n\nReview 36:\nBeautiful Hotel. The food was great (especially Milano New York Restaurant)! The pool was huge and they have chairs with umbrellas set up everywhere. Would definitley recommend!\n\nReview 37:\nThe good news is that the hotel is clean and the location is great -- right on the beach but still just a few minutes from the airport. The hotel lobby was elegantly appointed as well. The rooms were another story. If someone took me directly to the room and told me it was a Radisson, I would have completely believed them. It seems as though it's been a while since this hotel has been updated. Some of the beds seem to sag. I know this b/c I got stuck with a room w/ 2 doubles (which usually irritates the heck out of me), and one of the two beds sagged while the other was tolerable. The thing that really irritated me though was the fact that I had a mosquito in my first room, and when I called to ask for help in killing it, the manager suggested that I just deal with it b/c Puerto Rico is an island and mosquitoes happen.\n\nReview 38:\nMy husband and I stayed there for a vacation recently. We went in expecting a luxury hotel -- it is the Ritz, after all. What we got was the worst service we've ever had -- including stays at Best Westerns. Every single day we returned to our room to find that we hadn't gotten new towels, soaps, etc. We had to call and wait for hours to get basic amenities. The facilities in the rest of the hotel weren't great. They didn't regularly clean the bathrooms by the pool. I tried the spa -- I was expecting a lot for a $90 pedicure, but what I got was nail polish all over my toes -- the nail technician didn't get it off for me -- she told me it would come off in the shower. And the concierge desk was completely useless in helping us plan activities. The only good thing about the stay was that the weather was nice.\n\nReview 39:\nPricey and not the most lavish on decor for a Ritz. ESJ was nicer to look at but it was a lot bigger and busier. Ritz kept up with the friendly service, and felt more special in a smaller atmosphere. We were upgraded to a suite on the corner with the ocean front, pool side terraces. Amazing! We would run out of the water they refreshed with maid and turndown service and they would simply bring as much more as we liked! Gotta love the Blvgari soaps and stuff! Service was just amazing. LOVE IT. I would stay again and over ESJ just due to being a little out of the way but early twenties would do better at ESJ, I think--to hit Bravo. Ritz was a great place for romance or with good kids. I like that. Jason at the Spa is AWESOME. JUST AWESOME. They have an incredible spa and he was the best ever.\n\nReview 40:\nMy Fiance and I stayed at this hotel last summer, and I have been meaning to write to comment on the lovely trip we had. The hotel was very clean and nice, and we loved both the pool and the beach. Our main thought was that the staff was very accommodating, and they would even bring ice water to the beach to cool down the guests who were laying out in the sun. Overall, a lovely hotel.\n\nReview 41:\nMy husband and I were looking for a great escape for our Anniversary and the Ritz Carlton was just the place! We stayed on the Club Level and the employees could not do enough to please. They were amazing, as was the hotel. We never had a problem with a too crowded beach or pool. Everyone was so accomodating and friendly. Visit El Morro and tour the fort in Old San Juan..beautiful views. We can recommend these places to eat: Tantra in Old San Juan..a belly dancer while you dine, lots of fun! Also, go to the Rainforest, El Yunque and hike to the waterfalls..lovely. Eat at Bebo's Cafe for tru ePuerto Rican fare and at Pamela's for a romantic restaurant on the beach, not far from the Ritz. Enjoy!!! If you can, stay on the Club Level, it was top of the line amazing.\n\nReview 42:\nI will be staying at this hotel in 2 days and can't even say I am looking forward to it. I had a question about our reservation and just waited 10 minutes on hold to talk to someone and finally hung up. I sent an email 2 days ago to the property to ask my questions and have yet to receive a response. To update people, the resort fee we are being charged is $44 per day. Already I would give the service minus points! I am going for a business conference and once again the people booking hotel are going for name rather than value. Clearly Ritz Carlton does not read or care about these reviews because they are consistently inconsistent. My guess is that the people who rate the hotel high are not accustomed to what a LUXURY hotel should be. Wake up Ritz!! I will update when I return. I realize I've not been, but felt I had to share my experience thus far. This is the first review that I have felt compelled to take the time to write!\n\nReview 43:\nWe stayed at this Ritz during our summer vaction after our caribbean cruise and we had a fabulous time! It was right on a beautiful beach and our room had a lovely view of the ocean. The pool facilites are beautiful or the staff will set up a lounge chairs, umbrella and towls for you on the beach. The service was wonderful and the food at the two restaurants we tried at the hotel was fabulous. The breakfast buffet was second to none, and no lines or noise. Just completely restful. The dinner at the Il Mulino was amazing. Their poached pear dessert was a work of art, not just the dessert but the presentation was outstanding! The only not so great aspect was the room was a little on the small side, but comfortable and refined. Would go there again in a heartbeat.\n\nReview 44:\nStayed there with my husband for a meeting. Were put in room 723 it smelled like cheap household bug killer, then went to the bathroom, and the toilet had leaked on the floor. I had asked not to be put on 7th floor due to some mention in an earlier post about bedbugs. They did move us after we complained and the all the necessary personnel came to check out our complaints. We were moved to the 4th floor, smelled better but really tired rooms. This is just not of the caliber we are used to with staying at the Ritz. It was horribly expensive, with all sorts of addons on our bill, resort fee, bellman fee, housekeeping fees, valet fees, we didn't have a car. Not enough staff in the hotel bar. Usually you had to go to the bar to order and the lounge was always pretty full. WE have written the Ritz Carlton and have yet to receive a reply about our bill. Look elsewhere it is not worth the money at all.\n\nReview 45:\nWhat did go right with the Ritz is more the question. From the moment we checked in until the moment we checked out, our stay was just sloppy, and encountered numerous rude employees and inconsistent service. I am pretty surprised by some of the more recent reviews as we had more issues than I could even write. We have stayed at numerous Ritz properties and never experienced anything like this. Wouldnt recommend it. Plus its dated and the rooms weren't clean. For the money spent--we were not happy.\n\nReview 46:\nWe really expected a Ritz experience and it was closer to a Holiday Inn experience (no offense to Holiday Inn). We were given a room next to the air-conditioning unit which was pretty loud at night. The room was very small and nothing special. The pool bar - argh! - We waited and waited for a waiter to show up for at least 20 minutes. Than another 20 minutes for the drinks to be served. When he finally arrived, we already made a decision to leave. He chased us along the pool creating a scene and then ostentatiously put the drinks on the ground and left. We were astounded...and entertained by this peculiar behavior. The checkout was a nightmare. It took 45 minutes! We needed to catch a plane but couldn't leave without an itemized bill. We loved old town and the people there but the staff at the Ritz was unimpressive.\n\nReview 47:\nThis resort is so much better, I could tell from stays in the past. I loved that the doorlady was still there to welcome us, the rooms particularly the beds have been renovated and are soooo confortable. Service could not be any friendlier, the people everywhere had a smile in their face. Food was delighful, very good sized portions and great taste. Concierge was very good in providing directions and reccomendations for dinner. Bellmen were always helpful and grounds were spotless, gardens beautifully groomed. I loved my stay here!\n\nReview 48:\nI spent 3 days at the ritz with high hopes. This place is not much to write about. The check in was slow, they did noot have my room ready until 5:30. The rooms are small and very comfortable but nothing exciting. The people are friendly with the exception of the pool side lunch place. They are more interested in ignoring the customer than servicing your needs. The beach guys are nice and will help with any request for 20 bucks. Blt was slow but good food. The casino is full of local old ladies who line up on the slot machines. There is no action at night, i suggest walking to the el san juan there lobby is always the hottest place in pr. So the rits is not really a ritz its just a nice room on a nice beach\n\nReview 49:\nJust got back from a wonderful stay. The staff were very nice and accommodating. We loved the beach and the pool. We had a beautiful room overlooking the ocean. We stayed on the club level and really enjoyed the hospitality of the staff. We even watch the superbowl out by the beach at the Ocean Grill. Enjoyed dining at the restaurant Il Mulino and visiting the casino after dinner. We will definitely be back.\n\nReview 50:\nMy husband and I just returned from a two night stay at the Ritz Carlton in PR. The hotel is very beautiful and the staff was very helpful/friendly. The grounds are kept up beautifully and the beach area is the best you will find in the area. True the hotel is very close to the airport, but we were not bothered by airplane noise. The property is a 15 minute ($19) cab ride to Old San Juan. Sure you could stay closer to Old Town, but the hotels are much older and run down. You will also find a whole different crowd of people when you pay the very low rates.If you truly want to enjoy the resort,be catered to and feel safe in your environment this is the place to stay.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34475, "query_start_index": 34477, "query_end_index": 34477, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 1145, 1966, 2462, 2902, 3378, 4627, 5319, 5990, 6194, 6723, 7866, 8292, 8620, 9167, 10126, 10947, 11866, 12811, 13306, 13593, 14400, 14996, 15458, 16349, 16913, 17350, 18304, 18678, 19740, 20197, 20689, 21555, 22554, 23579, 24211, 24401, 25244, 26074, 26888, 27288, 28073, 29027, 29811, 30732, 31248, 32088, 32638, 33367, 33791]}
{"id": "2515540", "pid": "2515540", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBooked for business for four nights. Called hotel to change dates slightly and was told no space. My travel agency were able to add a night in their system at much higher rate. At check in no connection had been made between the two bookings and check in staff wanted me to move from encore to wynn. Had to complain and only then got fixed. Staff completely uninterested and unhelpful. Not a single apology. Loud music throughout the hotel and pool. Overcrowded hotel focused on Dusneyland style throughput. Room have all you expect but completely lack personality. Nicest thing is the view. Gym costs usd30. Restaurants long lines and overpriced.\n\nReview 2:\nI average 5-10 trips to Vegas a year and usually stay at the Bellagio. My husband and I are $5-$25 slot players and bring down apx 30k per trip to play with. We have always had our suites comp'd as well as any friends rooms comp'd plus all our food and beverage and any shows/concerts comp'd for us and guests. I recently stayed at the Wynn restort with a friend for 3 nights in a salon suite (comp'd) and was told by my host that i had full RFB (rom food and beverage) when i checked out i was told that the dinner we had wasnt going to be comp'd because i didnt qualify for a suite for 3 nights and 1500 in food and beverage. NEVER have i been told that at any casino property....ever! I was treated like someone who was taking advantage of them. I don't know whow Wynn plans to stay in business with such poor (casino marketing) customer service. Very dissapointed and will not recomend Wynn to anyone used to getting comp'd as a player!\n\nReview 3:\nI stayed at the Wynn Hotel and had severe bed bug bites on my lower legs (that I didn't realize what they were until I returned home and saw my doctor). I upgraded my room which was beautiful and loved the service but my legs began to itch the second day and by the fourth day I was miserable and had hard time sleeping. I wrote/emailed to the hotel when I got home and found out what it was and received NO RESPONSE from them. Yet I still get offers to return every month or so. Maybe they should read thier email before they ask me back?\n\nReview 4:\nfrom the fact that every restaurant has a vegan/vegetarian menu (because Steve W. is a vegan) to how everyone seems to not only know your name BUT they REMEMBER IT! Beds and linens superb. Casino not too big or noisy, probably the best in LV for NOT being ostentacious. Sports Book has individual COMFY seats with individual TVs. As big a LV not only seems but IS!, The Wynn really feels like a resort. fabulous fitness center and spa. Unless you want to go to a hotel W/O gambling (only the 4 Seasons), The Wynn is your place\n\nReview 5:\nFrom getting of teh bus to check in to room took about 10 minutes. Room was sheer luxury and the bathroom fantastic, great deep bath tubs. Food was great, and many choices of places to eat within the hotel. Staff are great. Only complaint no tea or coffee making in the room. I highly recommend this hotel.\n\nReview 6:\nWe stayed in a tower suite. The room was 2,000 square feet of luxury.The bellstaff were extemely friendly.Danny showed us how to work all the cool gadgets. The masssgae room has dimmed lighting a cd player built into the wall. and of course a fabulous massage table. It also has an extra powder room in the hallway. The living room was beyond our dreams.The 50\" inch gateway tv even had our name on it and said welcome.It had music channels and gorgeous scenes. The bedroom was nice and the quality of the sheets and linens was suberb.The bathroom had a shower with 3 settings.We liked the rain feature the best.Buuilt for two.TThe jacuzzi was also built for two.Another plasma tv in the bathroom wasa nice touch. We had a wet bar and dining area and the staff would bringyou ice 24 hours a day. The dining was fabulous.The buffet featured all you could eat crb leggs.Yummy! The shops and restaurants are all first class. The staff was friendly everywhere we went.The pool and spa are the best in Las Vegas. Try the waterfall chamber in the spa. Looks like Wynn did it again!\n\nReview 7:\nThis hotel is amazing in every aspect! The hotel itself is very beautiful and breath taking. The service was great as well-- not so much in regards to guest recognition but the level that the staff was willing to go for you was impressive. The rooms are very nicely furnished with a lot of technology such as the curtains. I would love to get a full tour of this massive place! I would definately recommend this hotel out of every place on the strip! Great dining options!! WILL RETURN! !\n\nReview 8:\nWe have just come back from our 4 night stay over Easter at this hotel and cannot recommend it enough. We had a resort room which was on the 37th floor overlooking the strip. The room itself was very spacious, had a fantastic bathroom and a very comfortable superking bed. Every member of staff that we came across were very friendly, helpful and nothing was too much trouble. The pool area is really nice and drinks can be ordered from your sunlounger so no getting up required. We had lunch at the terrace restaurant overlooking the pool and the food there was reasonably priced and very good. We had three evening meals in the Wynn, two of them in Daniel Boulud's restaurant which was a great experience. Not only was the food expectional but the service was outstanding. We also ate at Bartolotta which again was a lovely dining experience. If you are watching your pennies then this hotel might not be for you but when we return to Vegas we won't be stopping anywhere other than the Wynn.\n\nReview 9:\nThe rooms are nice, but frankly, there isn't anything that makes this hotel stand out. We did like the decor, the electric drapes, and the flat screen TV's, but there was just something about this place that didn't appeal. We ordered ice every night we were there and it never arrived. The location of the hotel is not that great. Had lunch in the restaraunt and spent $100 for 2 hamburgers and a bloody mary. Then we had the pleasure of promptly getting sick from the food. There was so much hype made about this hotel and it just doesn't stand up to it. There are better choices for the money.\n\nReview 10:\nThere is nothing I can say about this hotel that was not satisfactory. It was truly amazing! From the decor of the lobby area, to the waterfalls outside and the exquisite dining and clubs. The staff were also very helpful. Obviously no expense is spared so if you are looking to treat yourself to a little luxury, this is the place to go!\n\nReview 11:\nThe hotel, the pools, the clubs, the restaurants, the casino and any public areas are all top notch, beautifully decorated, and classy. The Wynn has so many trees and water features on its property that you forget you are in the heart of the city. The Wynn actually has a calm feel, and is much less frenetic or chaotic than most of the Strip. Our room was on a high floor, with a beautiful view of the Strip and the mountains outside Las Vegas. You do pay extra for this level of quality, but watch the web for offers of discounted rooms (we got ours for under $200) and the cost isn't so bad.\n\nReview 12:\nMy husband and I traveled to Las Vegas for our first weekend away from our 2 year old twins. The Wynn did not disappoint. The rooms were beautiful. We were on the 31st floor and had a awesome view of the strip. The bathrooms were huge and were equipped with TVs....which was great when I wanted to sleep in late because my husband went to the bathroom to watch football so he wouldn't bother me. The only two issue we had was that we were able to hear the club music all the way up in our room. The only way to dull out the noise was to close the fresh air vents by the window. This worked, but it also seemed to pull in cigarette smoke smell. AWESOME pool!\n\nReview 13:\nfirst of all the Wynn has that WOW factor when you first walk into the lobby. Our Check in was a breeze and when we told them this was our first time at thier property they gave us a awesome room over looking the strip and on the 27th floor. since we were there celebrating our parents 60th wedding anniversity all of the brother and thier wives attended making our group at 7 couples. The resort was up scale and there was so much to do! Our favorite thing was to sit at the patio bar (Parcel lounge outside) next to the water fall, which by the way every night on the half hour is an increditable light and water show. You really never have to leave this property and with the new addition the Encore that made it even better... Have fun!\n\nReview 14:\nFirst time at the Wynn and very impressed. The floor to ceiling windows set the Wynn apart from other properties. Kept the curtains open at night to enjoy the spectacular view. Location right across from the Fashion Show mall a plus. The pool area was an oasis and didn't seem crowded even on a busy Saturday. The cabana was nicely appointed. High end clientele at this resort (saw Coach K and wife) with high level of service. I typically stay at the Orleans, but I highly recommend the Wynn for anyone looking for an upscale Vegas experience. The Sunday-Thursday night summer special rates are, I think, one of the better deals in town.\n\nReview 15:\nThe Wynn isn't worth it. Here are some negatives: -Check-in is in a high traffic place in the middle of the hotel. This makes it awkward if you have luggage. -After you check in, you have to walk through the casino with your bags to get to the elevators. It's a hassle to walk that far. -Not a lot of lower denomination tables. You have to really spend a lot if you want to gamble. -No \"Do-Not-Disturb\" signs for the door. So every morning we were woken up by a lady trying to open our door saying, \"housekeeping.\" -High room rates. Here are some positives: -Really nice beds -Blackjack at the pool -Across the street from the mall. ---- I have stayed at almost every 4+ star hotel on the strip and if you want luxury, The Hotel at Mandalay is the best.\n\nReview 16:\nThe Wynn is an INCREDIBLE place to stay. It was BEAUTIFUL. The staff was so helpful. Check-in was a breeze. Bed was amazing. Room was spacious. Location is PERFECT -- to save on buffett costs and liquor and beer prices, we ran across the street to the mall daily. They have a cheap food court and an ABC store so you can stock up on beer and liquor for drinking. The location is perfect, not the BUSY part of the strip, but close enough to walk to everything (just pack some comfy shoes!) Pool was so gorgeous and relaxing. (not a big party pool -- but perfect if you just wanna chill, drink some drinks and get some sun) I definitely suggest going to all of the hotels for the free shows out front -- water show at Bellagio was amazing. We gambled a lot at a little place called Casino Royale (near Harrah's) -- we won some cash and they have $1 frozen drinks & $1 michelob lights! So much fun that even 5 days was NOT enough. I can't wait to go back!\n\nReview 17:\nWe didn't stay at the Wynn Encore, but visited the casino one day for 2-3 hours. Encore was a beautiful casino with outdoor swimming pool seen from the windows. We enjoyed our time until my bag was stolen from one of the slot machines located next to the customer service desk. After I noticed it, I asked several employees for assistance but unfortunately, very little help or even empathy offered. Their Security dept. refused to review their cameras (told me I'd have to file a police report). I did that and after several weeks, I received a letter (after my sending 2 letters), saying they would investigate and get back to me which they never did. I was disappointed in their security and the hotel staff's attitude. The Casino VIP desk told me to write Mr. Wynn directly because he thought Mr. Wynn would be concerned. I did, but never heard from him. I do not ever wish to stay there or return to this hotel or its sister, Wynn Vegas which the Encore kept sending us to check with their security, again.\n\nReview 18:\nThe Wynn was impersonal and cold. My husband and I had the audacity to bring our handoicapped son with us and had to get a special pass to bring him into the hotel/casino with his wheelchair as they kept trying to call it a stroller. Hotel employees kept staring at us the whole time. I have stayed all up and down the Strip, Bellagio and Venetian included and have been treated with nothing but respect and goodwill. This was not the case at the Wynn.\n\nReview 19:\nThis is without doubt the best hotel in vegas at the moment-pool area was great,rooms were nice and the hotel wasnt so big that you get lost every few seconds... I was actually very impressed with the fact that I missed my flight and had no booking and just tried asking for an availability.I got a fantastic deal-waaay cheaper than bellagio-on a stip view room.The staff were all very polite.Had a great time- I will only be staying at wynn in the future.\n\nReview 20:\nVery plush and hi-tech. The room and bathroom was beautiful and very spacious. The game tables are great, people say you can't make money on the strip but my husband was pretty lucky playing are you ready for this? WAR. Yup the game where you flip a card and see who gets the high card! Everyone there is so nice and helpful. Even for the buffet on Thanksgiving Day! They had a line that everyone waited for hours (we waited 1 1/2 hrs). They take care of you in line, offering everyone water. They were just so accomodating! We dined at several of their restaurants and everyone was wonderful. From the Red restaurant to the coffee shop or whatever. Definitely planning to go back this year!\n\nReview 21:\nWent to the Wynn to celebrate a 60th birthday with another couple. Checkin took over an hour. the rooms are nice, but not worth the money. The bedding was nice, but the mattress rock hard. The mini fridge in room is only for their very overpriced products, you can't remove anything or you pay for it, even if you don't consume it. So no place for your own cold drinks or leftovers. They double billed us on room service order and I really had to fight not to pay. No live music any where on the property. Rude service from almost everyone and you pay big time for every little thing. I have stayed at quite a few 5 star resorts, this does NOT measure up.\n\nReview 22:\nYes the Wynn is beautiful, however their attitudes will make you slap someone! They do not care about how you feel. And don't have a late night craving for fries - $6 for a about 2 tablespoons of fries - seriously. Asked for water and got a kids cup and an attitude. People are spending $400/night and can't even get a free cup of coffee!\n\nReview 23:\nMy husband and I stayed at the Wynn, August 14 - 16, and we had a fantastic experience. We checked in after 3:00, and the rooms are as fabulous as the other reviews described -- luxurious bedding, gorgeous floor-to-ceiling windows, nice bathrooms, and two flat-screen televisions. The food is expensive, but we found the buffet breakfast to be well worth the $15 per person cost. We enjoyed the pool (drinks are $12), and we didn't have a problem finding a seat. Also, the Wynn provides an air-conditioned shuttle to the monorail. Yes, it is an expensive hotel, but there are plenty of other deals on the strip that you can take advantage of by walking or using the monorail. We normally stay at Paris or the Bellagio, but we will be staying at the Wynn again for sure.\n\nReview 24:\nWe so enjoyed our stay in Wynn. Fabulous Hotel! Just Fabulous! The room was comfortable, big and clean... with large windows and great views for Las Vegas desert! The service is friendly. Restaurants are wonderful! Food is amazing! Shopping is just beyond believe! I think our room had the biggest bathroom ever! The hotel has great pool! And casino! If you want to have gorgeous, fabulous and unforgettable trip to Las Vegas, stay in Wynn!\n\nReview 25:\nThe Wynn is by far the best you can get when it comes to excess and luxury while staying in Las Vegas. The hotel is magnificent with a grande and eclectic style. The Wynn has beautiful and well appointed rooms with the most comfortable beds all wrapped up in the most exquisite bedding. The restaurants are spectacular and housed with master chefs from all over the globe. This hotel is the place to stay if you love everything that is fabulous, stylish and out of this world.\n\nReview 26:\nWalking into the reception area alone is exciting with its hanging plants, waterfalls and designer shops. Had a corner room - huge. Pool was lovely but in a shadow a lot of the time and very busy. Fresh towels and bottles of water in ice, on hand. Had dinner which was top class.\n\nReview 27:\nTop Class through and through. Rooms are great, Great food, Great casino, Great service. They make you feel like a king. Number 1 place to take a date.\n\nReview 28:\nStayed at the Wynn for a week but would never do it again. In such a fancy high prices place I was shocked to have to pay for internet service of $ 13.99/day, which is free in every other hotel I've stayed. I shipped a suitcase via FedEx to the hotel in advance, which cost me a reasonable $35.00. The Wynn charged me a $70.00 \"handing fee\" to accept and hold the bag for three days prior to my arrival. They even charge $10.00 just to browse the Maserati show room! Use of the very nice exercise room is $30.00 per day. After spending $300+ a day on a room, I expect some basic things without charge. I was actually surprised to find that toilet paper and the shower was free! Light fare on the room service menu was over $30.00 average just for a simple breakfast. SIn the room snack stand prices are outrageous for sodas, candy, etc! Deli style or snack restaurants usually have over prices food and loooooong lines. All in all, its a nice place but I left with a bad taste in my mouth because this place is such a rip-off!\n\nReview 29:\nWe spent two nights there the week before Christmas. The hotel is beautiful. The rooms are spacious with all the bells and whistles: automatic shades, soaking tub, glass shower, etc. etc. The service was unbelievably pathetic and pretentious. From registration on, it felt like we were a burden. One word answers. No pleasantries whatsoever. I spoke to several guests and we all agree: If your going to the Wynn, don't expect customer service to be included in your snazzy 400$ room. Do yourself a favor and be sure you're dressed up, look rich, and then they'll treat you like a customer. Walk up in jeans and polo shirt and they'll look at you like don't exist. I was truly disappointed and by the second night, the cool curtains were long forgotten and we got the hell out of there and checked into the Bellagio. What a relief!! Steve Wynn should throw on a Gap polo shirt and a baseball cap and see how HE'S treated at his own place.\n\nReview 30:\nstayed one night at the wynn use to be a big desert inn man. I agree the staff is rude and acts like you dont matter, even the high roller who was behind me got slid. The room was nice but bathroom could of been cleaner. Golf course looked nothing like my old desert inn country club (miss that). Played a little at the casino and wont play there again. snobby dealers/staff hard to get a drink. If you want comps pass on the wynn too Honestly i'll stay at green valley ranch next time\n\nReview 31:\nSpotless, gorgeous and gracious to a fault. We are a retired firefighter and a bartender, who travel a couple of times a year to some lovely places still I was a little worried, perhaps intimidated even as we were in Vegas for NASCAR and were renting a Harley for a trip to red rock and wasn't sure the WYNN was for us.I need have had no fear, the staff could not have been more helpful and pleasant. At check in we were offered, for a very nominal fee an upgrade to a parlor suite. And our check in clerk asked what we were planning for our stay and gave us tons of fun info and tips about the more outdoorsy kinda things to do and places to go. It was expensive to eat and drink there, but worth the price of a drink or two to enjoy the spectacular ambiance that is the Wynn. Quiet, classy, but very very welcoming. The bathroom in the parlor suite was to die for.The hotel and especially the staff, everyone, everywhere, everything at the Wynn was wonderful. I'm afraid we are ruined for anything else.\n\nReview 32:\nThe service at this hotel was horrible! You will need to allow an hour to check into your room. And skip eating at this hotel! We ate breakfast at the pool side cafe. Not only did they tell us there was no availability to sit outside (even though they sat us by a window where we stared at open seats the whole time we were eating), our waiter took our order and never came back. Someone else brought out our food. We never had any refills on our drinks. I finally had to get up and go ask someone for the server to bring our bill. Not exactly what I thought I would get when booking at the Wynn. If you are wanting a place to gamble and be centrally located on the strip, try another casino! !\n\nReview 33:\nThe Wynn is great hotel in Las Vegas. I've stayed in several hotels on the strip and the Wynn has made a believer out of me. The staff is excellent. From the dealers, to the cocktail waitresses, etc. The room is spectacular...the bathroom to die fore. The tv in the bathroom is a nice touch. i wish the tub was a little bigger. The furnishings, beds, are top notch. I really can't think of anywhere else that I have stayed that have been better. The pool area is beautiful and doesn't feel all crazy and \"college spring break\" like some other places. If that is what you are looking for, do not come here. It is all about luxury. Now to some of the cons. This is a massive casino hotel, so yes, check in is going to be slow. Everything is expensive but I have to say everything from breakfast, to their buffet, to their middle of the road restaurant wasexcellent. You get what you pay for. The Wynn and the Bellagio are my favorite hotels to gamble in and now the Wynn has beat Bellagio as my favorite place to stay.\n\nReview 34:\nIf you get a show ticket and the concierge tell you that they are great seats, DO NOT believe them. They have sold us Barry Menlow tickets with a title of great show and great seats...After 15 minutes we had to leave the show, the chairs at the Hilton Vegas were old and dirty, the theater smelled and my seat was next to the sound boot...yuk. Wynn never returned our money, our last night with my husband was ruined and they they lied to our credit card company...\n\nReview 35:\nGreat rooms, gorgeous staff, beautiful pool. Great deals on rooms. Noisy, but I haven't found a hotel in Vegas that isn't.\n\nReview 36:\nI cannot get enough of this hotel and in particular the Wynn Tower Suites. After enjoying a Salon Suite and then an Executive Suite on my next stay I think I have found the perfect hotel room. the executive suite has two bathrooms which is perfect when traveling with your spouse and the full sleeping and living area is just the right size without feeling too huge. All in all this is a wonderful place. I wouldn't lose all of my money anywhere else! La Cave, Society Cafe and Stratta for late night dining cannot be beat. Already planning out summer trip!\n\nReview 37:\nWe were disappointed that the rooms we received were not what we expected as seen on the website. The temperature in the room never really got cool or comfortable. The maintenance staff was wonderful. We found them on our floor and they replaced the filters for us immediately. They also replaced a blow dryer in one of our rooms that did not work. They went above and beyond to help us. It is a beautiful hotel but I probably won't stay in the rooms again. Not exactly what we expected for the ratings we heard so much about.\n\nReview 38:\nWe go to Las Vegas at least 5 times a year but we have never ever visited a hotel with such a bad customer service. The \"wall\" can be more polite than any service related personnel. Don't you dare asking for a manager, they will lend you a phone line for you to speak with a responsable \"ghost\" with a name that will sound so familiar to you that after just 30minutes you will relize that they gave you the name of an actor or movie producer. The worst experience was at the Roulette Tables. I was standing looking at the board deciding how much money I wanted to bet on that specific table. After 5 minutes someone came to ask me if I wanted to learn how to play. Thanks God that was right before I pull out my wallet. I'll tell you my friend...if you want to go to a great hotel GO TO THE PALAZZO\n\nReview 39:\nGreat hotel. Loved how the curtains opened and lights turned on with one touch of a button! The bathroom was a treat; HUGE bathtub, travertene shower, phone in the separate toilet room, really quiet at night.... Loved this place! Buffet was the best ever and had the slots were not too tight. Beverage service in the casino was superb. Would definetly recommend the Wynn when in Vegas.\n\nReview 40:\njust returned from 3 nite stay. this was our forth visit to visit..the wynn, by far is the best hotel in vegas. from the hotel decor and the personal, it is trully the best. really enjoyed the breakfast buffet and animal crackers restaurant. the pool area is truly amazing. hope to visit again real soon\n\nReview 41:\nOn our most recent trip to Vegas, we decided to go to the Wynn for a drink and to check out the new place. After a quick tour of the rather generic-looking lobby and casino, we stopped at the main lounge for our drinks. While the prices were exhorbitant, my menu-priced $12 bourbon was billed at $14.50. When I asked the waitress about the discrepancy, she said, \"Oh, that's because you ordered it 'on the rocks'!\" I then ordered another one, neat, waited 20 minutes and then left before it ever arrived. And, yes, I did pay for the drinks we actually received. I guess that was a cheap lesson learned about the Wynn, and we'll continue to stay at the Venetian whenever in Vegas.\n\nReview 42:\nWe came all the way down the strip from another hotel to check out the Wynn and have a look at their rooms for perhaps a future stay. We were told upon arrival that they only do room tours with the manager at 2:00pm. What is this, Disneyland? Staff came across pompous / pretentious. They lost a potential customer. Will stay at the Venetian, Mandalay or Mirage over the Wynn any day.\n\nReview 43:\nThe Wynn hotel is very beautiful. Checking in at the Wynn was a little slow, but the room and experience was worth the wait. The staff was helpful, when my boyfriend and I were trying to locate a new place for breakfast in the hotel. The hotel room was very beautiful and spacious. I loved the separate toilet room. Also, I loved the separate bath & shower, with separate sinks... very nice touch! Decor was lovely. One negative thing about this hotel is it's location. - The Wynn is far down the strip compared to the rest of the hotels. However; we knew when we came out of the hotel which way we were to go though cause past the Wynn is Circus Circus - nothing special down that way.\n\nReview 44:\nWe stayed at the Wynn over SuperBowl weekend, and were not impressed. The hotel is beautiful, but, not worth the price that you pay to stay here. Our room was over $700 a night. I understand that prices were inflated for the SuperBowl weekend, but, that was still a bit high. Of course, our room had an incredible view of the entire Strip, on the highest floor. But, even at that, it was not worth it. The buffet was ok, but not worth the $47 each price tag it carried. It cost an additional $15 to enter the Maserati exhibit, and a standard man's haircut in their salon was $85. It was $150 if you wanted the Master Barber to cut your hair. On top of this, an additional $1.50 per phone call is added to your bill. Restaurants were good, but again, exhorbitantly expensive. We have stayed in 5 star hotels around the world, and this was not one of them. We also stayed at Bellagio...check out my review of that hotel, and then rush to make your reservations...at Bellagio!\n\nReview 45:\nI've never slept on a better bed. Everything is first class here, it can make your vacation go from Great to Amazing.\n\nReview 46:\nA couple of nights stay for a special occassion turned into a nightmare. My nightguard for my teeth disappeared the 2nd night. Hotel management advised that we needn't worry, they would correct this unfortunate event. Much to our suprise, when we returned home, rather then assist with the costs associated with the Dentist, we were lectured by the Risk Mgt. Department that we should have put the item in the room supplied safe when we were out of our room. It's been 2 months now and Wynn has refused to pay anything towards our loss. What happened to the word that the 2 hotel managers gave? Apparently they do not want us back as a guest!\n\nReview 47:\neverything about this hotel is perfect- i stayed here for 4 days, and I can't think of any way I would improve it!\n\nReview 48:\nGreat facility and employees are top of the line to provide a wonderful experience. hats off to the Wynn!\n\nReview 49:\nWhat a disappointment! For what we spent to stay... we were treated like 2nd class citizens! Didn't get room request for King bed, while our other two friends got their rooms. We checked in at the same time (3 different lines). Maid cleaned room very late and didn't replace towels,robe, slippers. The pool - don't expect to get any service there unless you are a \"hosted\" guest. We reserved a lilly pad at the pool and they didn't honor it (that costs $250/day). We were at the pool btwn 9-10AM both days and could only get back row seats where the waitresses will let you shrivel up and die! We booked show tickets through the concierge and they screwed up the start time... so we were late for the show!!! Getting into Tryst - Huh! \"Just show your red room key to the host and you'll get in\" Talk about the days of ol' Studio 54... rude patrons and door/line employees. Once you get in... unless you have a table... there is no where to stand or dance! We went with two other couples to celebrate our wedding anniversaries....I'll never stay there again!!!!!! !\n\nReview 50:\nGiven the fact that this is Steve Wynn's swan song and his budget was unlimited, it is almost inceivable to think that this crap hotel came from the mind of the same man who brought us the magnificnet Bellagio. From the absurdly simplistic flower mosaics in the entrance to the rooms that are modern in a \"let's make it really mismatched\" kinda way (I stayed in the top floor suite) to the ridiculously overpriced everything. Bottle of water in room \"$11\". Right down to having to pay an entrance fee to a neighbouring car dealership, this place is a joke, Don't forget to take in the \"light show\" on the waterfall. It's like a laser show that a 5 year old would put together. I have better effects in my backyard. DO NOT WASTE YOUR MONEY HERE.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31141, "query_start_index": 31143, "query_end_index": 31143, "truncation_seperator": "... 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{"id": "94326", "pid": "94326", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI have been staying at this hotel for at least one week of each month for the last five year. The positives - it is really easy to walk around Boston from here - minutes to Quincy Market and the Common, close to T stations etc, its recently remodeled and the remodel was a good thing. Rooms can be small or ridiculously large depending upon which room you are assigned. The suites are awesome. The gym in the basement is very nice. I was skeptical since it is a basement gym, but each cardio machine has its own tv and there are enough dumbbells to keep me busy. The negatives - sometimes the rates are really high, the food at the restaurant is just okay, the remodel is still ongoing in some places and there are weird quirks like fire alarms going off and periods of no hot water. Overall its a good hotel.\n\nReview 2:\nLocated in the financial district of Boston, this hotel reaps the benefits many other hotels do not have...location. Besides the fact that this hotel is a 1 minute walk to the subway, a walk to the North End, Waterfront and Downtown area, this hotel has not positives and the cons surely outweigh the pros. Hotel was old, which I am usually OK with if they keep it fresh and clean. Wall paper was peeling off the wall in large sections Only three small lamps lit the room! No main lighting in rooms! Bed = uncomfortable Heat = very very loud Room walls = paper thin so I heard everything going on next door and in the hallway Turned bath on and DIRT came out of shower. Tried to utilize closet but the doorknob fell off Trash smell in hallways never went away Breeze came through windows which made room very cold.\n\nReview 3:\nVery big room we were 2 couples 2 beds. Staff help to find the best place to visit, restaurant ... & even a map. Hotel was Built in 1928, last september It was under renovation. They did everything to keep it as is. Great location in the old Boston.\n\nReview 4:\nThis hotel is famous as the site of summer bachelorette parties since it is walking distance to the bars of Quincy Market area. My family (including my then-eleven month old) had the misfortune of being assigned to the room next to one party last summer. Despite multiple calls to the front desk, the hotel did nothing to request the noise level be reduced. Nor did the hotel have any issue with more than 20 people in one hotel room (all of whom could not have been registered guests.) Finally, at 1 am, I demanded we be moved to another room. We packed up our groggy 11 month old and all our luggage (and the roll away crib!) and moved to another floor. No suites were available so we were downgraded to a standard room with the crib shoved at the foot of the bed. It was a terrible experience (both the noise issue and the lack of any response from the hotel management). I would never stay here again.\n\nReview 5:\nThe location is GREAT! The room was modern and very clean. The lobby was small and plain. It was an slightly above average stay.\n\nReview 6:\nI recently stayed at this Hilton for the Boston Marathon. The hotel is both close to the airport and the starting and finish lines of the race. It is a close subway ride from the airport, and the start/finish lines are within walking distance. If you would prefer not to walk the half mile to get to those points, there is also subway transportation to those points. The hotel itself was nice, clean and the staff was friendly. It seems a little overpriced for the quality of the room, but that is typical in a big city. The fitness center is tiny and there are no showers, do not rely on this if you want to get a good workout in or if you hope to use it to clean up after running the marathon. If you are there just for the running, this is better done outside in the safe and scenic neigborhood. Do not rent a car if you are going to stay here, the public transportation is all you need to get around the city of Boston. The restaurant and bar at the hotel are great, nice atmosphere, good food. Happy running!\n\nReview 7:\nIf you are planning on staying here- don't! I booked this hotel as a romantic getaway for my boyfriend and I thinking that I was getting this great deal. When we got there, the room was a handicap smoking room with two small beds. I know Hotwire doesnt allow you to request rooms- but the hotel could not switch us- and since are both non smokers it was less then romantic. Being New Yorkers we headed right for the coffee machine to find they only had stocked our room with decaf (this loses them big points in my book). Tried to order room service first night and it was unavailable. Second day there was no hot water in our room. Room service was ridiculously overpriced. On the flip side- the location was great- and thank you to the person that posted the note about parking down the street- it cost us only 21 bucks for the whole weekend as opposed to the 40 a night that rip off of a hotel charges.\n\nReview 8:\nThis is a steep but nice hotel. You can get a good deal for it on discount websites. The room and bathroom were very nice and it's in a great location.\n\nReview 9:\nAfter reading past reviews, I wasn't quite sure what I was going to encounter during my stay at the Hilton Boston Financial District. I must say, I was very pleased with both the hotel and the staff. The room was large (sometimes unusual in big city hotels built in the 1920's) and very comfortable. My one complaint was the distance from the TV to the bed--the old style tv made it difficult to watch tv from anywhere but the chair, unless you wanted to crank up the volume. The bed was delightfully comfortable. And housekeeping was great. The staff was friendly, yet very professional.\n\nReview 10:\nAfter finding out that my room wasn't ready, I checked in my bag with the bellhop. The bellhop asked me if I was a guest there and then laughed. I didn't find this to be funny at all - very rude actually. This is a small issue, but still reflects on the attention to detail: the next morning, I noticed every room had a USA today newspaper at its doorway except mine. Lastly, when I had forgotten to check out via the phone system, I had called a few hours later and notified the front desk that I needed to check out. The person at the front desk said in an unpleasant tone that the room was checked out and that meant that somebody in my room must of checked me out. Clearly, I was the only guest and I replied that if I didn't check out, then obviously, I was under the impression that I still needed to. This was an incident that this employee made unnecessarily unpleasant. These may be small incidents, but next time I'm going to stay at another hotel with better service.\n\nReview 11:\nExcellent service, concierge very helpful, room was very clean and lots of room, very accomadating,convenient location to shopping and restaurants.\n\nReview 12:\nI spent a week in Boston during September 2011, with wife and my elderly mother, for a break and to visit distant relatives. Easy access by taxi from airport, although room not ready, it was before check-in time, staff at reception very helpful, using their advice, we went for a walk around general area, to get our bearings. We were given a large, quiet suite, clean and although decor could be described as 'tired' no problems or need to seek a move. Hotel location was ideal, convenient to the shops and many bars/restaurants, with Quincy Market and quay area (where most of the tram tours are located) a short walk away, likewise with Boston Common. Staff at hotel were extremely helpful, especially the concierge team, with advice, especially on locations and how best to visit, decided to hire a car, all sorted virtually over the phone and delivered to the hotel. Overall service was good; easy check-in and check-out, recommend if staying over in Boston.\n\nReview 13:\nThis place has excellent sized rooms and very helpfull staff who are happy to engage in conversation. It has excellent facilities. In walking distance of the centre of Boston and yet remains in a quiet location.\n\nReview 14:\nWe got bed bugs from this location - room 923 - on Aug 16 of 2010. Brought them home - cost us $1200 to clean our childrens bedroom. $329 for the room - and this is what we got for it! And I see on the web that other people found dead bed bugs during this time - so they knew about it but never considered calling those families that might have been in infected rooms. How irresponsible!\n\nReview 15:\nWe booked this all line and when we got there was pleasantly surprised. Close to airport, walked everywhere. Place was clean, nice and awesome spot. Some noise from bars across the street but not big deal. The bars in the area were awesome!\n\nReview 16:\nStayed here Memorial Day weekend--2nd time in this hotel on a Priceline stay. Service: 4* Room: 3 1/2 * Food Service: 3 1/2* Overall: 4* Overall, an excellent visit. Wonderful early check-in, clean and convenient room, helpful staff. Concierges good but not great, you generally got the feel you were wasting their time. Housekeeping also good but not great, missed adding new TP and Kleenex (though staff quickly replaced). For the location (close to everything), facilities and staff. Overall, well worth the bid--we'd definitely stay again.\n\nReview 17:\nThe hotel is in a nice location and the staff personnel are helpful and friendly. The rooms, however, leave much to be desired. Our room was a spacious double on the 7th floor. Storage space, however, was sparse. There are only a couple of small drawers, none full-sized. There are no hooks in the bathroom, no make-up mirror, and no shelves for cosmetic bags. The oblong wastebaskets are so narrow they can't hold much. The bathroom had a loud low-flow toilet that took forever to fill. The hotel has an exercise room but it is geared toward cardiac machines and lacks a good assortment of exercise equipment, although it does have free weights. It also seems designed for tall men: I couldn't use the chin-up bar because I could barely reach it! We had stayed at 2 other hotels and 1 B&B during this trip, including one other Hilton. The rooms in this hotel seem to have been designed for beauty rather than function. We would not stay here again for that reason.\n\nReview 18:\nMy husband & I stayed here for one night before we flew out of Logan Airport. It was a great night sleep and I really have no complaints about anyhting. The manager got us a taxi in the morning because the bellhop left his post for a minute, now that is service. The heated overhang is genius! Would definately stay here again and recommend it to all!\n\nReview 19:\nThe travel group which handled our luggage from a cruise ship placed our luggage on a bus heading for Canada rather than this hotel. (We learned thsi a week later from a phone call from Canada where our luggage terminated!) The baggage handlers were at fault, but the hotel took responsibility for the lost luggage and did everything humanly possible to find it, i.e. went to 45 plus rooms of fellow travelers inquiring whether the luggage was in their possession and did everything to console us. They even put us in a first class room as consolation. Phoned often to check on us. Such personal courtesy I have never seen in a hotel. Good restaurants within an easy walk. Restaurant in hotel also with bar.\n\nReview 20:\nThe location is pretty good. Located on the eastern part of Boston, a few minutes walk away from the aquarium and from historical sites. The actual hotel is a waste of money. The shower handle shot out and water came gushing everywhere. They fixed it but just the fact that it happened is ridiculous. The front desk guy was very nice and helpful, so that made it a bit better. The whole floor smelt like pot the night we stayed. That same night, we were in the elevator with what seemed like homeless people, and they came off on our floor. Guess the Hilton lets anyone in! Don't bother with this hotel. Location is good, but there are definitely better for the price. It's too pricey for what you get (which are just headaches)\n\nReview 21:\nWe stayed at the Wyndham in downtown Boston the week after the Labor day holiday. Everything was wonderful! I couldn't believe how close we were to the Aquarium T stop AND just a few blocks from Quincy Market. Perfect. My husband and I went to Boston for our honeymoon, and the Wyndham was a great choice for hotel. They upgraded us to a suite on the top floor!! The staff were all very nice and helpful, they helped us rent a car to drive to New Hampshire for a day. Simply call the concierge and express your wish. The room was huge, and clean. Our welcome package was awaiting us. (join the reward program with this hotel it is worth it). I would definetly recommend this hotel to anyone wanting to visit the lovely city of Boston.\n\nReview 22:\nMy husband and I stayed for three nights at this hotel, and I have to say that the price was right. But I would have gladly paid a few dollars more to get a decent night's sleep. When we checked into the room, the phone was not working, (bad batteries) the remote for the TV was missing, and one of the lights by the bed was broken. Friendly staff fixed the problems quickly. The room was on the small side, and the bed had seen better days. We were sound asleep at 3:00 a.m. on the first night when the folks next door came back to their room. We woke up to their conversation. It didn't seem like they were talking loudly, but it was as if they were in the same room with us! After a half hour, we called security, and the conversation ended. The next day, the problem continued - when their alarm went off, we heard it in our room. When they used the blow dryer, ditto. And my husband complained, and he's hard of hearing! The lack of any soundproofing was just unacceptable. We won't be back.\n\nReview 23:\nYou can't go wrong with the location of this hotel in the Financial District, however, the hotel simply wasn't up to the Hilton standard and our stay was very disappointing. The room was small and there was no view (we faced other rooms as was the case with many others). The bathroom was not cleaned properly (housekeeping seemed to forget to clean the floor on a daily basis). The worst part of the room was the bed. It was lop-sided and gave us morning back aches. This is the first time I've experienced this in a Hilton hotel. To make matters worse, they placed us in a room next to 4 elevators. So we heard dinging elevators doors all night long and early in the morning. I prefer Hilton hotels for the sleep quality, and it certainly didn't exist here. Finally the air conditioning did not work well and the room was stuffy. With so many hotels in the Financial District, there are better options. We will not return to this hotel and don't recommend it.\n\nReview 24:\nThe hotel is fine. It has a good location. However, the two rooms we had were both very dark and both looked directly on a brick wall. The room was ok, but there was no view and the hotel was unwilling to switch us to a room not looking a brick wall. We had a low rate, so for one night it was fine. But, I would not stay here again unless it was the only option. There are too many other hotels in the city that aren't quity so dreary.\n\nReview 25:\nSome of the rooms are so noisy as to make sleeping totally impossible. This is due to the constant loud grinding of machinery (not guests, cars, etc.). It is the type of noise you might not notice until you've unpacked, got into bed and turn out the lights. Then you have to decide if it is worth getting up to change rooms or if you just might actually fall asleep after all. Even some of the normal tricks (turning off heat & ac; closing bathroom door to muffle its fan do not work. It might be rooftop fans or nearby buildings or something else but it doesn't matter - the net result is you cannot actually sleep in your hotel room. There might be other rooms not afflicted with this so if you do end up here be extremely cautious and give the room a real test.\n\nReview 26:\nWe found out late at night that the clubs empty out and there is so much noise we couldnt sleep. The front desk said that they couldnt do anything about it and said it happens on the weekends. We asked to move our room and they said no and it didnt matter as it was all around us. No bellman to help us move and no doorman to help get a taxi to airport. We wont be staying at Wyndham when we come back to Boston.\n\nReview 27:\nThe hotel is quite nice, and the front desk was sweet if somewhat befuddled. Initial room in the non-smoking floor smelled of recently smoked pot. Not the hotel's fault, but disconcerting. Back to the front dest, and was given room 412. Not bad, until the boom boom boom of disco-esque music from Umbria across the street. This continued until 2AM, when the hordes of Paris Hilton wannabees let out, and it was not until 2:30 that we got any sleep. I was too frustrated to change the room again. If you stay here, check out the room carefully. Quite honestly, the best thing to do is not stay here, since they weren't up front about an issue that is known to them. Please feel free to email me.\n\nReview 28:\nStayed here for a night last week on business. Very pleasant, helpful staff. Nice location near the Faneaul (?) market/Aquarium area. Nice hotel, well appointed, large room. Enjoyed my stay. Looked after luggage/car as a matter of course after booking out. Would recommend.\n\nReview 29:\nI have just returned from a fabulous 4 day break at the Hilton with 2 friends. The hotel is in a wonderful location near the Aquarium and it was easy to walk around the beautiful city of Boston. The staff were ALL very friendly and extremely efficient. The room was enormous and very comfortable. The whole hotel was spotlessly clean. The only (tiny) negative were the lifts which didn't want to stop on our floor although there were engineers working to sort this out. We caught the subway from the airport (less than $2 each with a Charlie card - staff at train station only too happy to help). The stop for the Hilton is called \"Aquarium\" and then a short walk to the hotel which is easy to find next to the tall clock tower of the old Custom House. We did not eat in the hotel but there are lots of places to eat in the nearby Faneuil Hall. I would thoroughly recommend the Hilton to anyone and hope to return in the summer to enjoy the city when it's not covered in 3 feet of snow!\n\nReview 30:\nI travel frequently for business and this recent trip to the Hilton Financial District was less than impressive. The AC in my first room wasn't working, but there were not more rooms available. The manager was kind enough to bring me a fan and took the charges off for that night. I was moved on the second night to another room where the AC wasn't much better. The bathroom in the first room was less than clean, and the tubs in both rooms were rather slow to drain. Also, the recently mentioned construction is still underway, but noise was not a factor in either of my rooms. On the plus side, the fitness center was above average for a hotel. Do yourself a favor and stay somewhere else.\n\nReview 31:\nMy teenage son and I came to Boston to see a Red Sox game and I chose this hotel as it was close the the harbor area and downtownl I was not in the least bit disappointed. We took a water taxi from the airport and were dropped off at the harbor. We decided the hotel was close enough so we walked instead of taking a taxi. They were VERY welcoming and helpful. I had three or four people ask us if they could help us in any way, including the doorman. The room was clean and very nice. I would highly recommend this hotel. There are a few good restaurants (Irish pubs) close by as well for breakfast, lunch, or dinner. We did have the breakfast buffet at the hotel one morning and it was pretty good. Within walking distance to many things including Faneuil Hall Marketplace.\n\nReview 32:\nWe booked our stay at the Wyndham Boston through Priceline. When we arrived they put us in a tiny... I mean tiny room (barely enough room for the two double beds) that had no desk. The hotel had plenty of vacancies (confirmed with a call to the front desk)and would not move us. The view out of the window was a wall... not pretty. Parking is very expensive and the wireless connection costs $10.95 per day. This was definitely not a 4 Star hotel....\n\nReview 33:\nDO NOT STAY AT THIS HOTEL, UNLESS 1. You don't mind being ignored and charged $10+ at the bar. 2. You don't mind returning to the room after 4 p.m., expecting guests, and find that it has not been made up. 3. You don't mind not having enough hot water for the shower in the morning. 4. You don't mind the fact that the valet caused more than $1,000 damage to your car. 5. You don't mind the fact that the manager gave transparent excuses for not responding sooner to your complaints. Try a tent on the Common the next time you go.\n\nReview 34:\nWe stayed at the Wyndham for 3 nights. We were suprised at how big the room was! It was a suite with a large living area and a bedroom separated by a door. The room was very clean, the staff were especially pleasant and helpful and the location can't be beat! We walked to all the major sites. It is also very close to Quincy Market. This is a beautiful hotel with great service - I would stay again in a heartbeat!\n\nReview 35:\nGreat hotel. All new amenities. Rooms a bit small but it is in the financial district. The staff friendly and nice. Very clean and helpful. Would come back for business and is okay for a few days because of convenience and location but if I were staying a few days extra and had family would choose a different hotel. Everything is near by, the wharf, the public gardens and tons of great restaurants.\n\nReview 36:\n3 weeks, 8 hotels, one long US holiday.. this place managed to come in bottom of a list of places we stayed which ranked from sensational (the Mandarin Oriental, Miami, to sublime (the Belfry Inne in Cape Cod). How the name Hilton is above the door in this Boston hotel was beyond us. The gloomy room was a little box where you tripped over the end of the bed (too big for the space) as you came in the door. No view, small window facing a drab courtyard, no charm, no sense of staying at a Hilton. It looked and smelled like a two star hotel (carpets could do with a change of scene). On the plus side, staff were very nice, restaurant chef does a great breakfast but no amount of charm can make up for the absolute letdown you will feel when you walk through the lifeless doors here, We followed this with ten days of staying at lovely innes and hotels across New England, We swung back through Boston and stayed at the Sheraton, in our view a significant step up on the Hilton for roughly the same kinda money.\n\nReview 37:\nStayed here 4 nights from Apr 10th, we arrived early for check-in and were pleasantly suprised to receive an upgrade to a king suite. Lovely spacious suite with 2 bedroom areas, small kitchen area with mini-bar fridge/coffee making facilities and decent sized bath/shower room. The staff were all very pleasant and helpful. The location is ideal for the North End and Quincy Market and a short walking distance from Downtown/Boston Common areas, plenty of restaurants in the nearby area. We had an enjoyable stay and I would recommend this hotel.\n\nReview 38:\nI booked througt Priceline for 125$. The room was very clean, room 415, no bedbugs, nice linen, and the bed was perfect. We had a LCD TV, no view but it was not an issue. The location is very good, near everything Try the lobster roll at Neptune Oysters. Went to the bar Goody Glovers and try the Scallion mashed potato, cheddar and crispy bacon spring rolls with a chive sour cream, very good with a beer in the middle in the afternoon ;-) Great time in Boston ! !\n\nReview 39:\nA hotel room is a hotel room anywhere you stay. It's a small room with a bed, a chair, and a tv. So what separates the good one from the great ones? Location and service. The Hilton has both. We have small kids and wanted to be within walking distance of Faneuil Hall. The Hilton is a five minute walk to Faneuil Hall. The Service in the Hilton is exceptional. Everyone from the valet, to the doorman, to the front desk was welcoming and helpful. Try to get that at the Holiday Inn. On our second day there we we looking for an outdoor activity and received excellent help from the Consierge. The advice she gave us was the highlight of our trip.We would have never known about the free ice skating in Boston Commons. That memory alone was worth every penny. I would have given the hotel an \"excellent\" rating if there was a pool. That would have been the perfect stay.\n\nReview 40:\nstayed for 3 nights in April . I loved this hotel!! Great service , staff were really friendly ( as was everyone in Boston) . Huge room , spotless , really comfy bed , would definately stay again . Join their loyalty scheme (its free) , on arrival we had cold beers in our room and cookies , all complimentary. Location is fab and the building works didn't affect us at all . Would highly recommend\n\nReview 41:\nHaving read several less than complimentary reviews I was a bit worried wondering just what we'd booked up for. So I'm happy to say that we couldn't have been more satisfied with our stay. From arrival to departure the staff couldn't have been more helpful. The Hotel is clean and quiet and the room we had was huge with two double beds and a large bathroom. It is well sited for all the Boston attractions and is surrounded by plenty of good eating an drinking establishments. You are five minutes from the Trolleys, the Ducks, the Whale boats, Quincy Market, the aquarium etc. etc. Do I have any complaints...? - well no, but if pushed I'd have to ask \"who charges for internet access these days...?\" $14.95 for 24 hours is a bit steep............. In summary - this will be my first choice on future visits to Boston.\n\nReview 42:\nIn a slightly dull area (for tourists like us, anyway), but what value! Huge room with bed that could easily fit a whole family in it, great bathroom... and one of the friendliest and most helpful doormen ever (didn't get his name, but had a goatee beard). Mightily chilly in Boston in early January, bitter icy wind, so their thermal lights at the entrance were most welcome!! Toasty warm while waiting for car/taxi/deciding where to go. Walking (marching in those temperatures) distance from Common, North End (Italian neighbourhood)and quick hop from Faneuil Hall, with its great food hall, a Cheers bar and Victoria's Secret among other excitements.\n\nReview 43:\nVery average hotel. My room on the 8th floor was very dark even at noon, and it was very noisy. Even with the aircon switched off there was persistant noise from a huge air duct outside. No pool, expensive room service, expensive internet access\n\nReview 44:\nStayed here recently for 4 days, really nice clean hotel with the comfiest bed I have slept in for ages!!! Location is good too within walking distance of all the main Boston sites. Only bad experience was a rude member of staff in the bar one night! Would recommend this hotel if your visiting Boston.\n\nReview 45:\nHad a wonderful experience at this hotel, all the previous reviews are right in giving this hotel a \"5\" rating. I signed-up as a ByRequest Wyndham member, it's free and intittles you to a room upgrade, and some complimentary gifts. We booked a Saturday night for $99 using the Entertainment Book. I informed the hotel that it was our anniversay, and when we arrived at our room after dinner, there was a bottle of Champagne on ice, chocolate covered strawberries, chocolate chip cookies, and a hand written note from the managers/staff hoping we are enjoying our stay. This hotel is a 5min. walk to Fanuil Hall, and 10min. to The North End, or Downtown crossing.It's in a very safe neighborhood. If there are any negatives, it's the lack of a pool, lack of parking,and unless you get free coupons for the breakfast buffet, it's not worth paying $16 pp. Every employee at the hotel, from Check-in - Conceirge - Housekeeping was friendly, helpful, and polite. Enjoy!\n\nReview 46:\nAlthough the hotel is conveniently located to attractions, the hotel itself is disgusting. It may appear ok at first glance, but the staff is terrible and the housekeeping staff does a horrible job. On the first night in the hotel, my friend found someone else's socks in her bed! Yes, that means they never changed the sheets from the previous guests! When we called the front desk to complain, they only offered to give us a complimentary breakfast. And that was only after we complained, first they accused my friend of lying! Horrible service, disgusting hotel! I will NEVER stay here again and Hilton will only be an absolute last resort in other cities.\n\nReview 47:\nExcellent location to tour the city, Helpful concierge. Good Choice at breakfast. Nice sized room.\n\nReview 48:\nStayed here again in Nov 2008, first time staying since it was taken over by hilton but the standards are still as good as when it was a wyndham hotel. Location is perfect, its in the financial district but only 10 mins walk to downtown crossing, Rooms are big and spotless. Beds were very comfy. T stop(aquariam) is 5 mins walk from hotel, we got the T from Logan to hotel. I recommend this to all my family and friends and I will def go back.\n\nReview 49:\nThis hotel was a great place to stay and had a great location. We were within short walking distance from many different attractions. The doorman was very welcoming and helpful with directions when we first arrived and the concierge was also very helpful and polite. Our room was very nice and the bed was amazing. The bathroom was very spacious. When we go back we will definitely be staying there again.\n\nReview 50:\nI will not detail the problems we had with this hotel but they ruined what could have been a great time, there was a mess up with our booking which the desk was not very helpful with at all, the cleanliness of the room left alot to be desired, and the bar staff have some scam going which i couldnt quite figure out and neither could there boss, i will say the concierge and door staff were very helpful. if staying in this area then the sports bar next to the aquarium t station is well worth a visit, decent drinks and good food with friendly staff.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30547, "query_start_index": 30549, "query_end_index": 30549, "truncation_seperator": "... 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{"id": "2515523", "pid": "2515523", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDon't believe what \"sonalbhatia74\" says below. Obviously, this guy had some expectations that were not available and gave a low rating. But ones expectations should be considered before selecting a property. If they don't meet your expectations, don't stay there and then write a poor review. In any regard, I have been staying in Vegas several times a year for 25 years. Although I have been a Marriott owner for many many years, I always stayed somewhere on the strip. Once I got a deal at the Mirage for a small suite that cost around $250.00 off season. It was nice, but when you consider what you get here for the price/points, it is far beyond what you could get anywhere on the strip. A two bedroom unit is over 1200 Sq.ft. It is a great place to stay. It is not a Hotel, it is a timeshare/condo. Don't expect room service, clean up and all the stuff you get at a hotel. If you need such things, stay at a hotel. It costs quite a bit more at a hotel, but you will get what hotels offer. I think \"sonalbhatia74\" thought he was getting a hotel.\n\nReview 2:\nWe booked a 1-bedroom upper floor. We are on the 35th floor with a great view of the strip. Plenty of space to spread out and relax. It is located about a block off the Strip, a short walk from Planet Hollywood, Bellagio and the rest. The staff has been super friendly. We enjoy having the ability to prepare our own breakfast and snacks, and save the restaurants for great dinners. We have stayed at the Bellagio years ago and loved it, and this time we are trading points and this is a great option at a great price!\n\nReview 3:\nTerrible concierge, sent us to the wrong event on the wrong time and date twice!! Wasted our time and carfare and wouldn't do anything to help us. We wasted two half days of a five day trip. The hotel is also outdated already, pool is tiny and cold, and location is inconvenient. You have to rent a car otherwise cross Harmon, a major road, every time you leave this one and half star hotel. It's not even a good deal, stay at MGM or Luxor for the same price. Or splurge for four seasons.\n\nReview 4:\nIf you are looking for a dressed up Fairfield Inn near the strip, this is for you. It's clean, and the service is nice. But, for most Vegas travellers - I owould imagine they want to stay at a cool resort. This is not that. One would expect a Grand Chateau to be.....Grand. Well, this is not. The hotel, especially for Las Vegas standards, is extremely blah and booring. The rooms were comparable to an extended stay hotel. The fixtures, decor, and big tube television were not near the GRAND part of the Grand Chateau. The only thing I think that was Grand was that it was 35 floors of a glitzed up Fairfield Inn. There is not a concierge floor, breakfast for Marriott Platinum Memebrs, or even a Restaurant on site. So, if all the other Resorts have the great food, activities, and nicer rooms - - why stay here? As I mentioned; the hotel was clean and the service was nice. But the place is booring, location is ok, and the rooms are extremely cheap. Luckily, I stayed for one night. I feel bad for the people who pay to be part of the vacation club.\n\nReview 5:\nWe arrived at midnight...no valet, no bellman. My husband went to check in, I got out to look at the new city center right in front of the hotel, then someone took the car! We didn'y know if it was valet or a thief...no one said anything. It was valet...and took them a half an hour to return it! They appologized for the \"mistake\". Then in the room, there were animal crackers on the floor, the couch was ripped, dust on the tv and headboard. I even wrote \"dust\" on the tv to see if the maid would see it...nope. There is no restaurant in this hotel. Not even continental breakfast. Note: This is a timeshare property that is not all sold and obviously rented rooms out for the holiday. The worst Marriot I've ever stayed in!\n\nReview 6:\nThe Roof Top pool is an insult to the share holders. We brought into the Marriott for its name and we are Highly Disappointed with the Tiney Tiny pool on the Roof Top. this is Las Vegas where it get to be in the 100's clearly all of the tenants cannot use the pool accomodations. I really hope they are planning to build a REAL POOL in the NEAR FUTURE!\n\nReview 7:\nLovely lobby. So easy to get to the new City center attractions. Large and well equipped kitchen. Marvelous beds. So close to everything. Just hop on the duce [double decker bus] that takes you up and down the strip and to Fremont street for a small flat fee good for on and off as many times as you want during a 24 hour period. Cheap roundtrip from and to airport. Free parking. Great concierge services to help you decide what to do!\n\nReview 8:\nMy husband and I booked a stay here for one night based on the reviews here at Trip Advisor. I'm somewhat puzzled at the high reviews -- maybe the more spacious rooms are much nicer, but we stayed in a regular hotel room and were very disappointed. Pros: Service was very good -- there was no line at check-in or check-out, all calls to the front desk were answered promptly, the complimentary valet parking was fairly quick Location -- Centrally located on the Strip, walking distance to many of the other hotels, restaurants In-room microwave, fridge and dishware -- Convenient for breakfast Cons: Room -- Small and very outdated, especially given that it is Vegas. The beds were saggy & uncomfortable. For anyone that wants double beds, please note they only have kings. Checkout -- 10AM? In Vegas? Lack of restaurants -- There are no restaurants, room service, or any type of food in the hotel Overall, for the price we paid (over $200/night), we expected much more. At that price point in Las Vegas, there are many options available that are much nicer. I would not recommend staying here.\n\nReview 9:\nCheck in was not a good experience. Two bedroom suite just ok.. No place to put luggage except on floor...Room is clean, but will not stay here again. Dry air blows from the bedroom heater, like a defroster in your car.\n\nReview 10:\nIt is hard to believe that this hotel is only a couple of walking minutes from the strip. It is so peaceful yet so close to the hustle and bustle of some of the major hotels on the strip. Across the street is the Planet Hollywood and in front is the Cosmopolitan and Belliago and to the left is the MGM. No need for a car if staying at this place although they do have free valet parking. The hotel is immaculate and has a no smoking policy except up on the penthouse bar/hot tub/pool. There is no gambling at this hotel. They cater only to your lodging. Most units have full kitchen facilities.\n\nReview 11:\nI am writing this as I am looking out the window at the strip. The Marriott Grand Chateau is a great place to stay while in Vegas. This is our 5th time in Vegas and our first stay at MGC. We are staying in a one bedroom unit which has a full kitchen. Overall the MGC is in a very convenient location, close to most everything including transportation options. I like the free wireless internet service. There is no room service or housecleaning but we really do not miss that at all. When we needed extra towels we called for them and they were delivered within 30 minutes. Albertsons will deliver groceries plus there is a store downstairs next to the lobby. We ate breakfast and lunch in the room most days so we could splurge on dinner. The roof top pool offers great views of the city. Like I said this is an excellent place to stay!\n\nReview 12:\nOne of the things I love about the Grand Chateau is the location. Next door to Planet Hollywood. There's a traffic light for easy crossing. Planet Hollywood has the Miiracle Mile with shops and restaurants and 2 ABC stores, which are excellent stores to purchase water, snacks, sodas, beer and souveniers. Cheap. The hotel is w/i fairly easy walking distance to the Bellagio, Paris, MGM, New York, New York and right across Las Vegas Blvd. from the new City Center and Aria Hotal & Casino. There's an awesome shopping area in City Center, called Crystals. Very expensive but so lovely. Be sure to go to the roof on the 38th floor. Have a drink at the bar or just look at the excellent view. The pool is up there but it's really too small. They also have a jacuzzi. The valet parking at our hotel was excellent. Very short waits. Always very cheerful. Everyone is very nice and helpful. You really feel welcomed. The location is perfect. The accomodations are pure luxury. I love it here.\n\nReview 13:\nI booked this hotel as we had a week to use through our timeshare. We stayed in a 1 bedroom villa which was big enough for my husband and I as well as my mum and dad. They kindly offered to have the sofa bed in the living room area. There was seperate access to the one bathroom wich was useful so we didnt have to disturb each other during the night. The rooms were spacious and well equiped. The hotel itself was ideally located towards the airport end of the strip but just one street back from the main drag. The lobby and pool area was excellent as were all of the staff at the hotel. There is no downstairs bar only the roof top bar which has limited opening hours. There is a shop in the lobby which sells everything too. They also lay on a free bus twice a week to go to the supermarket and fashion mall. A great hotel!\n\nReview 14:\nI enjoyed the location of this hotel. Right across the street from the Mall and close to the center of the strip so either way you want to travel, it was good. The hotel provided you with transportation to Fashion Show Mall as well if you would like that service. The rooms are nice and spacious, but I did not have the WOW effect. The walls were thin. I could hear my neighbor getting up every morning at 7am, so that was a disappointment for me. But overall, this was a good hotel\n\nReview 15:\nThis was our first stay at the Marriott Grand Chateau. We came to Vegas to visit family and friends. It has been easy to access the property and get across town with our rental car by using Koval and Hacienda instead of Las Vegas Blvd. The free valet parking works very well. A couple of dollar tip every time you pick up your car is well worth it to have your car parked in the Grand Chateau parking garage. Front desk people are responsive and accomodating. We needed two extra place settings for a meal we were serving and all arrived within 15 minutes after the request. The elevators are very prompt. The room was without fault. We had a room on the 30th floor on the Harmon St side. The noise we heard was NOT from the Marriott construction, but from other new construction. It was not offensive but be aware that construction noise is a way of life on the strip. At times even during the night. All in all, the Grand Chateau meets and/or exceeds the Marriott Customer Service expectations expected.\n\nReview 16:\nOur sleep was interruped several times every night by very noisy sirens from emergency vehicles (we were on the 30th floor). We did the timeshare presentation. The rep was very friendly until we stated we weren't interested in buying. He then became very rude and resorted to high pressure tactics to try to sell us. Valet only parking is another negative. Never again!!! !\n\nReview 17:\nStayed here Jul 29 - Aug 5 in a 1 bedroom suite - full kitchen, separate bedroom. The room was nicely decorated and everything looked new and shiny! The lobby/common areas were also very nice, although the rooftop pool is small and there is no shade. Staff was very polite and attentive. Location is great - one block away from the masses on the Strip. There is construction going on all around: this property and Plant Hollywood across the street. We stayed on the 31st floor, facing Harmon St. (even-numbered rooms) and barely heard a thing - our sleep was never interrupted. The rooms that face the other side (odd-numbers) are right next to the construction of the new tower, and might have more of a noise problem. So, to recap, aim for a high floor and an even-numbered room.\n\nReview 18:\nWe really enjoyed our stay. The room was gorgeous and we had a great view of the strip . . . The huge tub in the bedroom and the shower built for two made it a very romantic place to stay. The view of the strip from the roof is superb. The rooftop bar area is a great place to relax . . . when its not too windy. We were able to enjoy the best of Vegas without having a casino at the bottom of the stairs . . . but the casinos were glose enought that we could enjoy their amenities with ease.\n\nReview 19:\nWell, first off we're owners at this location so I would have expected adecent reception welcome and preferred check in. The start of this has been unwhelming. We were told there were no upgrades available on check in, fine. We were told to check our luggage, sure. Then we're supposed to wait 2 hrs. To check in. Again being owners I would have expected better treatment. I had to ask for entrance to the owners lounge only after I saw a small sign on a door. So far less than imPressed will write an update shortly.\n\nReview 20:\nWe just came back from a 3day trip to Las Vegas over Christmas with the extended family. We got a 3 bedroom, 3 bath suite with full kitchen and it was excellent. Free wi-fi was great as well. The place is really close to the strip, very much of walking distance. If you are going to Las Vegas to gamble, I am not sure whether this is the place as it does not have a casino but if you are going with a large family and need more room and somewhat feel at home, then this is your perfect place. we had a wonderful time and would go back.\n\nReview 21:\nThis is one of the nicest Marriott Timeshares in the system. This is however a timeshare with no restaurant or room service. Located next to Planet Hollywood Casino you are just minutes from the miracle mile shops. One of the best equipped timeshares we have stayed at as far as the room goes. There are no barbeque grills at the property, this being the only downfall for us. The pool is very small but located on the roof, great place to have coffee in the morning. Taxis are always ready out front, and valet parking is free and fast. Staff was great, front desk was always ready to serve. A nice way to go to vegas and not be in the casinos the whole trip. Again a timeshare not a full service Marriott.\n\nReview 22:\nperfect place to stay with your kids because it is a complete home and at a perfect place in Vegas\n\nReview 23:\nWe are Marriott timeshare owners in Aruba, so we exchanged our lockoff unit to stay here. The entire place is beautiful and very elegant. I think the unit we were in (3310) might be even nicer than the Aruba Surf Club units. The unit was huge, with a full kitchen, washer and dryer, soaking tub, walk in shower with double shower heads, 42\" plasma TV in the living room, and an amazingly comfortable king bed. While it is not \"convenient\" to stay at a place w/o a casino, it is very nice to be able to walk in here after a night on the strip and be at a clean, smoke free, quiet place.\n\nReview 24:\nThis was my second visit to the Marriott Grand Chateau. The first time was for work, this time was for pleasure (bachelorette party). The location is great since it's not right on the strip, but not far off of it at all. The best view I have had of the strip is from the Sky Bar where they serve drinks in the afternoon through the evening. The suite we stayed is was awesome! Very spacious and great value. The full kitchen came in very handy being there for more than a few nights. The concierge associates were very helpful when making dinner reservations and seemed to be very knowledgeable. I would definitely stay here again when I return to Vegas :)\n\nReview 25:\nAbsolutely fine experience at the Chateau. Convenient, clean , spacious, relaxing (if you can relax in Vegas! ), etc.,etc., etc., ....Stayed for a week....loved it!\n\nReview 26:\nJust a half block off the strip, Mid strip near the Planet Hollywood. No gambling on site, quiet and family atmosphere. Large spacious rooms full kitchens, laundry facilities in some rooms for saving money.\n\nReview 27:\nMy 100th night in a Marriott this year! I cannnot thank them enough for the HUGE basket filled with goodies. The hotel was clean and the staff very nice! I was not sure if I would like not having a casno not in my hotel. It is a 1/2 block and not bad, I think I saved alot of money that way! I was a little shocked no daily made service but we got towels so all was good. I would stay again. They where more tenative then any MGM or harris Property is to us when we travel.\n\nReview 28:\nFor a family with 3 young girls this place was fantastic. The 2 bedroom apartment with separate lounge and kitchen and a laundry cupboard - was exactly what we needed. The 2 bathrooms were large and clean as were the bedrooms and the washer and dryer in the apartment made life very easy for doing the laundry. The location just across from Miracle Mile shops was great and made finding somewhere to eat very easy. The free shuttle to places down the Strip was also handy and the concierge staff were very helpful. I would definitely recommend this place to families.\n\nReview 29:\nOnly a few drawbacks: our plasma screen bummed out and the management did nothing to compensate us (it was during March Madness, and it mattered! ); the hotel provided no hair conditioner or lotion which we found odd; and the maid service was \"light\" as advertised. The great? Location, location, location; cleanliness; comfort of beds; spaciousness of bathrooms; amenities that included a dishwasher and laundry in our suite as well as a full kitchen and all utensils, blender, dishes, etc., and with a big group, the per person price was reasonable for such a new place. The pool was small, but the setting pleasurable with a good view and more than ample amenities.\n\nReview 30:\nWhile our stay at the Grand Chateau was fine, we did run into one major problem. We booked our room through Travelocity and booked the \"one bedroom room\". Upon check-in, we were informed we were being put in a regular hotel room, not a one bedroom. I showed the staff my reservation from Travelocity that specified a one bedroom room but made no progress. I was repeatedly offered the option of paying extra for a one bedroom. Our problem was never resolved. I have no idea if the problem is with Travelocity or Marriott but the hotel has an obligation to rectify it. So, a warning to fellow travellers to be careful about what type of room you think you're booking.\n\nReview 31:\nThis would be ideal except for the tiny pool. This is very strange for a family type place. The 2 br villa is huge, luxurious, and comfortable for 6+. It has a full kitchen, 3 TVs with 100 channels, DVD, music, ....\n\nReview 32:\nThe marriott grand chateau is Las Vegas will be a very nice property once it's finished, but right now, they are still working on it, and selling it's timeshare like crazy! Everywhere you go in Vegas, they want to sell you this property. Which is how I ended up there. THe only pool there is the rooftop one, which, with temperatures soaring over 100 degrees and no shade, is not really that great! There is no restaurant, although it's about 1 block from the strip and accross the street from Planet Hollywood and the Miracle Mile Shops. Room was nice, but I found the service \"unpolished\". Not up to par to other properties in Vegas, and if I'm going to buy into the place, I want to be treated like I belong there! But it's still a nice property and good with family, since there is no casino traffic.\n\nReview 33:\nTried to check in @ 3pm only to be told room was unavailable and they would call cell phone when it was ready. Went back to check in 10 minutes later with different staff member who allocated room immediately! Not a good start but it got better. 1 bedroom suite was roomy and well furnished. Full kitchen and laundry well suited for live in family but perhaps not necessary for solo traveller who eats out every night. No restuarant in hotel and roof top bar/pool was OK for drinks/nibbles. Overall service etc.... was acceptable and would return again\n\nReview 34:\nWe stayed at the Marriott's Grand Chateau for a week to celebrate our wedding anniversary. The place if fabulous! We stayed in a one bedroom suite. It was like being at home, very spacious, a kitchen equipped with everything you would need. The best think is it's on the strip, walking distance to everything. Ther is nothing negative I can say about it, the accomodations are absolutely superb and clean. Excellent place to stay when visiting Las Vegas. The parking is valet complimentary, no hassel, free internet. Absolutely wonderful! Because of the great accomodations, we didn't have to run away from the room, but take our time in the morning, have breakfast, leave and come and go as if we were at home. Also, they have a complimentary shuttle to a grocery store Sun-Tuesday for those who do not have a car, and for those who would rather not use the car. Do stay there, highly recommend! Oh, yes, and the bedding is fabulous, clean white sheets and pillows and a comfortable mattress!\n\nReview 35:\nWe stayed at Marriott's Grand Chateau the first week of January. Absolutely loved the place. I typically do not like Vegas mostly because of smoky casinos/hotels. Marriott's Grand Chateau is the only place I'll stay at in the future. The place is clean, smoke-free and the service is excellent. The location is perfect. Right across from The Miracle Mile and Planet Hollywood and only about 100 yards from the strip. Because we had such an awesome, smoke-free place to stay I now like Vegas! We rented a car though it is not necessary. The valet parking is free (+tips) and fast. Highly, highly recommend Marriott's Grand Chateau. The only complain I have is the extremely slow (but free) internet. The pool is also very small which can be an issue during the summer. Traveling in January we had no desire to use it.\n\nReview 36:\nNice hotel, away from all the fuss of most of the Vegas strip hotels. Convenient location, across from PH and close to many restaurants. Didn't realize that this was a timeshare property until I got there. No room service.\n\nReview 37:\nThe location is walking distance from the strip. Across the street from Cosmo, also within walking distance is fatburgers, movie theater, 24 hr. CVS and other great attractions. We stayed from March 5th thru March 9th. Amazing view of the strip from room 2617. My husband I shared this 2 bedroom suite with our friends, another couple. We had the guest room which was a nice size. The bed was extremely comfy. Which is importantant to us. I loved the mini fridge, microwave and coffee maker. The bathroom was a nice size. The staff was great. And I loved the complimentary valet service. Overall wonderful!! !\n\nReview 38:\nWe have stayed here several times in fact we own a week of time share here in a gorgeous three bedroom. We love to stay here. The only bad thing about it is a really lousy pool. They were supposed to build two more towers and a much bigger, nicer pool but the economy banished those plans. Marriott, please build a nice pool here somewhere!\n\nReview 39:\nMy family and I had a great stay in Vegas. This is the 2nd time we have used a Marriott Timeshare. The entire place was very clean and quiet. It is just the right distance off the strip and the MGM Grand was just a block away. A lot of the big hotels are with walking distance. Valet parking was great and the resort staff was professional. Not a lot for kids to do at the resort. They have some activities but not very much. The pool area is very small but was told they plan on putting in a new pool area with in the next 18 months. Spent most of the time seeing the sights: Red Rock Canyon (awesome), Hoover Dam, Circus Circus, and a number of Vegas shows. Overall a great vacation. We rented a car which made it easier and quicker to get to the area attractions. Most of the other hotels and casinos have self parking for free.\n\nReview 40:\nA Marriott Vacation Club resort, with the usual amenities, kitchen, laundry in your room, etc... Our room appeared to be brand new right out of the box. Great place to finish a vacation to the national parks. Get laundry done, dinner on the Strip and close to the airport... The rooftop pool was way too crowded for our tastes and it was boiling up there anyway.\n\nReview 41:\nVery good accomodations, it is part of Marriott`s Vacation Club program. The apartment I stayed in (14th floor) was spacious , clean and comfortable. Some glitches with the WiFi , otherwise an uneventful stay. No casino , henceforth quiet and easy to find a cab.\n\nReview 42:\nStayed at both the hotel and timeshare sides of the Marriott split by a visit to Zion np. Couldn't fault the big room, hot tub, well equipped kitchen, huge comfy bed and double head shower. Superb smoke free location, knowledgable and helpful concierge, and easy to use valet. Loved the nighttime views from the roof and dip in their hot tub.\n\nReview 43:\nJust wanted to let anyone who is interested that the Marriott Grand Chateau was great. We arrived late on December 16th and the front desk staff was very helpful. Check in was quick and painless. We had been given a week of timeshare by a friend for our anniversary. The one bedroom villa was very nice. It was located in a good area with everything within a 10 min. drive. Yes, the maid service is extra but we made out fine with just getting towels and clean sheets with no problem. I know when you are on vacation you feel you should not have to clean up but I enjoyed my privacy. We did not have to worry about having someone come in our room everyday and distrub us if we just wanted to stay in. I love the Grand Chateau and would recommend it to anyone who inquired. Oh, and even though we did not have to do the timeshare presentation when they ask we decided to see what it was about. They were not pushy after we told them we did not think it was for us. Hope this helps anyone interested in staying at this resort.\n\nReview 44:\nMy husband and I have just spent a week at the Grand Chateau and had a great time. The location is perfect for access to the strip without encountering all the noise and hustle and bustle at night. The rooms are a little dated decor-wise but they are certainly spacious and well equipped. The shop is a bonus, if a bit pricey. We didn't use the complimentary shuttle to either the Mall or the supermarket as we had our own car but this must be a great help if you don't have a car at all. If I have to make a criticism I would state that the pool are is way too small for a hotel of this size and that the drinks seem to be watered down in the bar. However, it would not put me off from staying there again.\n\nReview 45:\nAbsolutely loved staying at the Marriott Grand Chateau on our first visit to Vegas. The room was great. Good size, small kitchen area, very comfortable, and decent view. It was easy to zip into the hotel and get to our room quickly. Nice and quiet on the 25th floor, despite all the construction to widen the strip. The roof top pool and hot tub were nice. The pool was small, but did the trick to cool us off. And you can't beat the view up there. The concierge was very helpful planning some excursions for us and answering questions. The location of the hotel was fantastic; it was in the middle of everything so we could walk to most places we wanted to go. Would stay at the Marriott Grand Chateau again in a heartbeat. Strongly recommended.\n\nReview 46:\nWe stayed in the 3 bedroom villa (8 of us) and it was fabulous! We stayed 3 nights to celebrate my sister in law's 40th, rocked out at Motley Crue at the Hard Rock, and experienced the Superbowl final on the Sunday. The hotel was fantastic - centrally located and within walking distance of everywhere we needed and wanted to go. Great to have kitchen facilities so we could cook breakfast in the mornings and have a few drinks before we went out at night. I would recommend this hotel very highly.\n\nReview 47:\nMy husband and three kids stayed at the Chateau for three nights. The staff was awesome and the hotel was beautiful! The pool on the roof was especially cool!\n\nReview 48:\nWe Stayed on the 28th floor the first weekend of May. It was a wonderful experience. Our room was neat and clean, and exactly how the pictures show it. We had a one bedroom suite and had 4 people staying in it, and there was plenty of room. Our view was of the airport not the strip, but we can't complain. There was a little construction noise in the middle of the day, but it wasn't bothersome. Planet Hollywood is right next door and that is where we ended up spending most of our time since it has shows, shops, food, and casinos. I know the grande chateau is a timeshare property but I would have liked there to be some sort of restaurant in the building. All it has is a convenient type store in the lobby. $6 for a little salad. So we didnt really get much from there. The pool on the roof was nice. Small, but adequate. Got quite busy on really sunny days. The concierge was very helpful helping me and my sister-in-law book a spa treatment elsewhere. All in all, great quiet place a block from the strip!\n\nReview 49:\nYou can't go wrong with the Grand Chateau. It is located next to the Planet Hollywood Hotel and Casino, and across the street from the new City Center. It is very well maintained, the rooms are elegantly appointed. We had a two bedroom. The master suite had a luxurious king bed. The other room also had a King plus a pull out sleeper next to it. The main sitting room had an additional pull out. So, if there are two people per bed, you could actually throw 8 people into the place. Free wi-fi and some marginal activities for the kiddies. Valet parking only, no self-parking.\n\nReview 50:\nI stayed in this hotel for almost a week with my family. The rooms are spacious, clean and have all what you need. The staff is very friendly like all hotels in this wonderful city. It is very neat and comfortable for family. No night club or slot machines in the lobby. Just right place for family. The only comment I have is the swimming pool, it is very small and crowded since it is the only attraction in this hotel. It is considered terrible when compared to the quality of this hotel. In addition no restaurant in this hotel\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30573, "query_start_index": 30575, "query_end_index": 30575, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "82%", "inner_docs_start_indices": [176, 1237, 1767, 2267, 3332, 4070, 4434, 4882, 5988, 6219, 6827, 7677, 8677, 9517, 10012, 11030, 11416, 12210, 12715, 13245, 13793, 14513, 14624, 15222, 15891, 16068, 16287, 16773, 17353, 18034, 18713, 18941, 19758, 20323, 21329, 22158, 22393, 23015, 23368, 24212, 24587, 24862, 25217, 26254, 26974, 27733, 28244, 28415, 29441, 30031]}
{"id": "2515987", "pid": "2515987", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nthey are trying ..but very small rooms and bathrooms ..everything nice but windows don't open, biggest complaint was hidden fees and parking they have none...valet was 39.00 PERDAY PLUS 4.95 PARKING TAX SO ON TOP ROOM RATE WAS 44.00 ! SO GREAT RATE 144.00 we thought we GOT WASN'T. Room service was very marginal for price $40.00 for two contintental plus 20% tip.. It's SF ..but next time we will stay somewhere else ..\n\nReview 2:\nI had a very nice stay in this well located hotel. Nice staff and confortable rooms, but with an incovenience: on April 14th when I arrived in the room I found out that my lugagge was revolved and my laptop, PSP and a small purse have been stolen! The manager was very supportive but no much to do when the room floors do not have security cameras! At the end precious time spent with the SF Police (which was very polite and helpfull) besides the insecurity feel. Let's see if the Hotel insurance will cover my losses... I would recommend this hotel, but be aware that there are security issues. Unfortunatelly the safe does not have room for a laptop, so be aware if you are bringing valuables with you. It is a shame that at the end of this trip where I went to Brazil, Indonesia and Argentina... this uncovenient will happen in the USA!! !\n\nReview 3:\nYes, it's pretty close to the Tenderloin. Hey, if you don't want that, go to the Four Seasons. ....because the hotel is beautiful and comfortable and has great boutique hotel character and for the most part, really good staff who know you personally and care. LA few short blocks off Union Square, Market Street and the F Line, and the Powell Street cable car line.\n\nReview 4:\nGreat, Great 4 day stay - 40 dollars from airport and never needed a car (rental comapanies are all around corner if you do need car vs. airport - caution - parking is very expensive everywhere in SF) Hotel has charm and character and is great retreat after long day or night. Great hotel for work or leisure. Friendly, helpful. Unique. A great experience. Would definitely stay again. Walkable to all conference locations - 2-5 easy and entertaining blocks. Great and varied food in area from diners, mexican, thai, chinese, you name it.\n\nReview 5:\nAfter two weeks in great hotels, the Serrano was disappointing to say the least. I have no idea how this hotel can be rated as a 4star hotel. Rooms so small you could not walk around the bed if you had a suitcase on the floor. The commode served as a dressing stand in the bathroom, and the toilet roll was 42\" + from the toilet. Location is the only + we could find, but the Hilton across the street would be a much better choice.\n\nReview 6:\nUnfortunately I can't comment on the cost of the hotel as it was paid for by work. However, there are certain things you expect from a hotel and this didn't quite live up to expectations. Plus points: - It is located two blocks from Union Square (but see negative points below) - The view from my room was great. I was in a corner room on the 12th floor and had views in two directions. Negative points: - The area isn't great. I didn't have any problems but a colleague did whilst out walking alone. - The room was small - The room smelt musty and others did too - Th decor was very tired - The toilet flush broke and the lights fused in the bathroom (maintenance were very quick to attend) I also stayed at the Argonaut Hotel (part of the same chain) which I preferred.\n\nReview 7:\nThe Serrano Hotel is a hidden gem. It is the level of service which set this hotel apart. My family checked inat 11:00PM. Everyone was tired and a little grumpy. The front desk staff was great. the next morning we had breakfast in the hotel restaurant. The food was very good and again, the service was great. The consierge was knowlegable and helpful. His recommedations were a great fit for my family. Several hours after checkout, I discovered that I had left a gold ring in my room. This was an important family heirloom. I call back to the front desk and spoke with JP. He talked with house keeping, who had already found the the ring and then sent the ring back to me.\n\nReview 8:\nDuring our stay in Serrano Hotel San Francisco of Kimpton Hotel & Restaurant Group our car was damaged by hotel\u2019s valet parking (more than $3400 for repair). My husband spent more than 2 months for back and forth communications (phone calls, e-mails, letters) with Serrano Hotel, with Kimpton Group and with Hotel's insurance company - Risk Control Systems, specifically with Mr. Liscomb who was not friendly and collaborative at all. Because we had not seen any progress we were forced to activate OUR insurance in OUR insurance company to fix damages that was caused by FAULT of KIMPTON's HOTEL. \u2026Not too lucky final, right? To summaries: we received EXTREMELY LOW QUALITY treatment for the Kimpton\u2019s fault. We will never stay in the Kimpton\u2019s hotels.\n\nReview 9:\nThe stuff is incompetent, could not find reservation. After we had payed for the room again they found the reservation ) Location is rather poor, although in couple blocks there is a union square, in the evening a lot of homeless people are around the hotel. Breakfast is average.\n\nReview 10:\nI stayed at this hotel in December for a conference. My company has also held corporate meetings at the Serrano for the last few years. I found a bed bug in the sheets on the second day I was there. I called concierge and the lady from the front desk came up. I showed her the bug, and she said that it was so small. I also showed her the bites on my arm and she then asked me if I had taken any medication. No, I hadn't!!! They provide me with another room. On subsequent days I broke out in a rash all over my chest and arms. It got worse each day. I went to the doctor, who told me it was Scabies!! She gave me a topical insecticide to get rid of them. It was the worst experience ever! And the hotel has not offered an apology or payed for the incurred expenses! Neither my company nor I will ever consider staying here again.\n\nReview 11:\nKimpton does it right every time in my experience. The Seranno was no exception. Employees are friendly and knowledgable, room was small, clean and in fine condition despite not being recently remodeled. Lobby was cozy, ornate and served as a great space for the requisite 5pm happy hour. Concierce recommended dinner at Le Colonial, a French/Vietnamese restraurant on an alleywat a few blocks from the hotel. It turned out to be one of the most memorable meals I've had in a long time. I'm planning on staying there again on my next trip to SF!\n\nReview 12:\nWe stayed at the Serrano from Oct. 26-29. We liked it. When checking in, we were greeted by friendly people. We arrived early and were given a room right away. Unfortunately, we asked for a King size bed so we had to wait for one to be available. The rooms were small but clean. I knew ahead of time so it was no problem. We didn't spend much time there anyway. It's close to a lot of things, we walked just about everywhere. Conveniently located to the BART system, the cable cars, shopping and food places. There was some wear and tear on the room but it didn't bother us. The drapes had a tear in them and the bathroom door was a little dented but no big deal. Like the wine reception and coffee in the morning. We ate at the hotel restaurant for breakfast one day. The food was great! All in all, if you don't like boutique hotels, don't stay here. But if you do, I highly recommend it!\n\nReview 13:\nI have just returned from a trip to San Francisco. When one considers the price of the Serrano Hotel in San Francisco, I would say its a grand buy for the money. The hotel is very clean, and the service is excellent. I found the bellmen to be extremely knowledgeable about the area and willing to assist beyond the call of duty. Additionally, the hotel has a very central location: just 3 blocks or so from Union Center, and if you like walking then its walking distance from Pier 1 of the waterfront -- about 10 blocks. But if walking is not your thing, then catch the streetcar or the city bus. The street cars and buses from Powell and Market go any direction, as I caught the streetcar to the waterfront and to Height Ashbury. I even walked to Chinatown from the Serrano, but I am a walker. There are delis nearby that stay open until 2am, and there is even a East Indian restaraunt in the next block that is open 24 hours. So if location and price without sacrificing service, style, class, and cleanliness is what you want, then the Serrano Hotel should be your choice.\n\nReview 14:\nWe got of the plain at San Francisco after a long flight from London. We were all tired, after a long flight. As our taxi pulled up outside the Hotel, we were greeted by a member of staff at the door who did all the luggage handling for us. (I hate hauling suitcases around). At the desk we went to check in when the staff realised my father was disabled. He darted off to speak to another gentleman, after which we were informed we were checking into a suite! Free of charge upgrade. The suite was fabulous, however my favourite bit was the bathroom! We had a walk in shower with about 8 shower heads, it also had a steam function which was nice. But there was a TV you could watch in the shower and a little seat. It was nice watching TV in a steam room! The hotel is also situated within walking distance of Union Square where there are a lot of shops. However getting around SF is easy with all the buses, cable cars and trams! I would highly recommend this hotel and I will stay here on my next visit!\n\nReview 15:\nWhen we called for a confirmation, which all three reservationists said did not exist, we were rudely addressed and cooly referred to the on-line agency that had made the original booking. Hotel.com had our reservation dates correctly and after calling the Serrano and discovering THEY had the wrong dates we decided that a conference call with the hotel was necessary. During the conference call we were treated to no fewer than three uncaring, hostile individuals. Each attempt to clarify our situation was met with, \"I really couldn't say\", \"We didn't make a mistake\" and finally\"I connected you with reservations. Apparently they are away from the desk so just leave a voice message. I don't handle these issues and they're busy.\" This entire event took over an hour and finally we simply chose another hotel. On the positive side....THANK YOU HOTEL----!! AND ESPECIALLY AMY..... Lillian\n\nReview 16:\nWe paid to upgrade to a suite after being promised an upgrade to one if it was available when we made the reservation. The bathroom was the smallest and oddest arranged I have ever experienced. The room needed reparis and remodeling and really did not feel clean. The staff and especially the management was rude. I wrote the Kimpton chain about it (without response) because their other hotels have been so much better.\n\nReview 17:\nMy husband and I stayed here as part of our trip around California to celebrate his 40th birthday. It was the last hotel on our trip and was a wonderful fitting end to a fabulous trip. The communal areas of the hotel are polished and pristine. Our room was spacious and, as it was a corner room, had double aspect views to the street below. It was right in the middle of the bustle of San Francisco and had a great ambience. The concierge service was fantastic, particularly Chad who was so helpful to us with tips for places to go, travel arrangements and directions. Although there were no facilities to make hot drinks in the room, there was free coffee available each morning in the lobby - which was a nice touch. Overall - a good quality, mid-range hotel with modern, clean rooms and friendly, helpful staff - in a good location. What more could you want? !\n\nReview 18:\nHORRIBLE! I have never had such awful customer service in my life trying to book the hotel. I would never stay here. After spending 90 minutes on the phone with the reservationist who inadvertantly hung up on me twice, told me that they couldn't match the price I found any longer since in the time it took them to find it the price had supposedly changed. It was strange that even though she was saying this, it was still on the website at the price I found it at. So I asked to be transferred to a manager who told me they couldn't do anything and I would have to get in touch with their GM. The GM was even worse. If this is how their customer service is I couldn't even imagine how terrifying it would be to stay there.\n\nReview 19:\nI have been staying here for years every time I come to SF. I love that the doorman have stayed pretty much the same crew since the opening. This trip I was with a buddy so we stayed in a standard double bedded room. When I am with the wife I spring for the upgrade to a suite and it is well worth it. They recently upgraded the restaurant. I loved the old space but the new theme has great cocktails and really god food. The pork belly grilled cheese is off the charts. Negroni on tap as well. For a city hotel the service is really good. It has the feel of a boutique property and that makes you forget you are in the heart of San Francisco. The Assistant GM was really nice as well. We met her at the cocktail hour. Can't remember her name but she was great.\n\nReview 20:\nWe really enjoyed the happy hour every evening, coffee every morning, and the friendly staff. Chad the doorman recommended a great restaurant and was VERY attentive to our needs! Comfy bed, and very quiet room!\n\nReview 21:\nNice hotel to stay in - very comfie beds and clean room. No noise.\n\nReview 22:\nThis is a quite nice hotel with one major flaw. All of the windows are sealed shut, AND the HVAC system does not include a \"fan only\" option. So if you want oxygen in the air in your room, you must either heat or cool the room. Given the mild climate in San Francisco, the temperature in the room is generally fine, but if you want to breathe you must make it warmer, or cooler. Pretty terrible design. I stay in the city every week and will stay elsewhere in the future. There are plenty of other hotels in the area that have fresh air in the rooms.\n\nReview 23:\nStayed in May of 2010, the hotel was under going some restoration and at first I was worried due to it looking shabby, however I couldent be more wrong, it was excellent all the way. Great staff helped me with some tour bookings, very friendly and good value for money. Rooms were tidy and clean, the hotel is a brisk walk from nice locations and close to the BART. I'd stay again for sure!\n\nReview 24:\nWe stayed five days at the Serrano making it a long labor day weekend. The hotel was very busy but operations were smooth. It is an excellent place to bring a little child - the crib was brought in no time to the room and we had a high-chair in the room for the entire duration of our stay. The room was very quiet, we were lucky to be on the 15th floor where we almost couldn't hear the traffic down there. It's true that the standard room we had was on the small side but it was OK for the three of us. The restaurant (Ponzu) where breakfast is served is OK but not so much my style and rather expensive. San Fran has better places if you go out there! Also be aware of the minibar: it's full of goodies but no free lunch! Location is very convenient with easy access to the city (we walked to Fisherman's on the first day) and public transport on Market Street and the shops. If you take Powell Street to go to Market St you can avoid the Tenderloin area which I'd advise\n\nReview 25:\nDecor was great, complimentary wine hour was very fun, games were everywhere, neat decor in room. The room was on the small side, but had everything you needed - plus it was clean and very nicely decorated. The only problem we had was that our reservation through orbitz wasn't on file with the hotel. But that was not a problem b/c they had availability.\n\nReview 26:\nCheck in was very efficient. Staff was fantastic. It is a historic property with charm but like most older buildings it has its quirks. The beds were very comfortable, I had an awesome city view (1606), LCD flat screen TV, comp internet. The bathroom was tight. Furniture was nice. Fitness room is down in the basement but was fine. Coffee and hot cocoa in the morning, wine and cocktails during happy hour in the lobby. Walking distance to great restaurants. Had to wait for valet to get the car, give them 30mins notice to be safe. All in all in was a pleasurable experience. Safe travels.\n\nReview 27:\nVery clean, very nice room. If they would knock down the price of business services (something like $15 for 15 mins of internet! ), it would be perfect!\n\nReview 28:\nWe'd just completed a 5 night stay at the Serrano Hotel. The doorman and concierge were polite and enthusiastic at first, but as the days went on, it diminished. The room was clean and the housekeepers did well making up the room each morning. My only complaint would be that they are a bit stingy on the soaps and shampoos. I had my little dog with me on this trip and she had no trouble adjusting. If you do bring your dog, ask for a room that's not near the elevator so that your dog doesn't get irritated everytime someone comes through. There's wine hour at 5pm each day. Although I never joined in, it seem quite popular with the guests. The neighborhood to one side of the hotel is a bit rough, but if you only walk towards Union Square, it's pretty much ok. All in all, for the price I paid ($110US/night), it's a good value.\n\nReview 29:\nWhen I booked the hotel, I really didnt know what to expect. I knew that in San Fransisco there is a street where if you are one side of the street your in the \"slums\" and if you are on the other your in \"glam\" part of town. Driving to the hotel was pretty scarey I must say because the area didnt look to safe. The hotel is about one block up from the block \"you shouldnt be on\". It was such a comfort to have the valet waiting for us outside of the hotel and take our luggage and park the car. When we got our room it was clean, not stuffy (like most big hotels) and very spacious. The decor was beautifully done. The service was great, although they didnt have room service on New Years Day. The hotel was about 3 blocks away from Union Square right where all the shopping is. We had breakfast every morning at Max's Diner (Delicious!) and walked very easily into the center of town for some shopping. I was very pleased with our stay and would definitely reccoment it to anyone. P.S. They also have a floor that allows dogs!\n\nReview 30:\nMy husband and I just got back from a 4 night stay at the Serrano Hotel in San Francisco. We were in town for a conference at the Moscone Center. We stayed here last year, and were looking forward to returning. We were not disappointed. This is a fabulous hotel with great staff. We received vouchers for daily continental breakfasts, and a 30.00 credit to use in their restaurant, Ponzu. We enjoyed dining there. The evening wine tasting in the lobby was very enjoyable at the end of a long day. The bed in our room was so comfortable. I have a lot of trouble falling asleep, but I slept soundly every night here. The location was so convienient to everywhere we needed to go. It was only a 10 minute walk to the Moscone Center, and less than 10 minutes walking to Union Square. I can't wait for our next trip to San Francisco. I hope to stay here again!\n\nReview 31:\nFirst off, when you book a room, the preferences you select don't actually mean anything. We booked a two bed smoking room, and when we arrived, were told that they could not accommodate us. Great. So we go up to the room. Seems ok. I start to unpack and find a pair of dirty undies in the closet. I go downstairs, and they tell me there is nothing they can do because the hotel is completely sold out for the night. I demand some sort of compensation and am basically called a liar by the manager on duty.\n\nReview 32:\nChecked in early ~ 2 pm. Room was ready. Room was on the top floor, away from the elevator as requested. The room was great. View was of the Tenderloin District. Not a problem. Vicinity of said District was not a problem as well. Location was ideal. Staff was very hospitable and courteous.\n\nReview 33:\nI was hugely impressed by the Serrano Hotel. The service was wonderful (although slightly afraid of its customers.) The free chocolates were amazingly delicious. The free shampoo was surprisingly pleasant. The bedding is dare I say hip, and the decorating beautiful. The view from our room was not exactly picturesque, but beautiful to an artists eye. And at night, downtown could still be seen all lit up. The rooms were very clean and neat. Just one thing to remember. The location is sometimes not as \"nice\" as the hotel. There are some homeless individuals nearby, although not for long. And the hotel is in walking distance of nearly everything.\n\nReview 34:\nI looked at a lot of reviews on TripAdvisor, but this was the best hotel at the best price. We had two rooms. One was the standard to beds for $104 a night, we also upgraded to a suite (two rooms-king bed in one, living room with sofa bed in the other) for $154. We were blocks from Union Square. Staff accommodated early check in and other requests. We loved it and I didn't find any comparable hotel in this price range.\n\nReview 35:\nWe spent 3 nights there in 2 rooms in the 16th floor. The rooms and bathrooms were very clean, furniture ok, bed very good. Even the hotel is at a corner of 2 roads the windows were very good isolating. The aircondition is a central one (not a machine in the rooms) which made it more quiet. The rooms as such are not big, more small, but we used them anyway for sleeping only, so we did not have a big problem with it. TV is LDC screen. Free coffee was available in the reception area, breakfast in various versions could be ordered in a restaurant integrated in the hotel. But there are many other restaurants in the close enviornment of the Serrano offering good breakfast. To reach the cable car, it took around 5 minutes to walk, the same time to the Union Square and all the shopping areas around. We will go back to this hotel when coming to San Francisco again.\n\nReview 36:\nHubby and I stayed at the Serrano for 4 nights and had a very nice time. Our room was very quiet and comfortable given that it was the room directly off the elevators. The bed was very comfortable and the room was cheery. The location of the hotel is excellent too. We popped in to the hotel restaurant, Jasper's one night for a late night appetizer but the service was extremely slow. The staff were very nice but we were there for well over an hour and all we ordered were sliders (at least they were tasty! )...All in all, it was a pleasant experience and we would stay there again. The staff were all very curtious and helpful as well!\n\nReview 37:\nWe generally liked the Serrano. The service was good. The room was adequate, although a bit on the small side. Internet service was generally very good.\n\nReview 38:\nStayed here for 10 nights and found it an ideal base for our San Francisco holiday. Near a bit of dodgy area but once you leave the hotel make your way past the hilton ,your fine (avoid leaving the hotel and going right !). Room was spacious and cleaned everyday. Free WiFi was really handy when we were planning our days (FYI : IPhone with Google Map + Public Transport directions was the business). Staff were friendly. We received a 30 dollar voucher for dinner in the Ponzu , quality of food was brilliant and half price wine due to them updating the wine list. For a couple travelling and wanting value for money id recommend it. There was some building work but unless you plan on staying in the hotel all day (10am - 4pm) it wont bother you\n\nReview 39:\nMy husband and I stayed at the Serrano Hotel last week for our 16th Wedding Anniversary. We both really liked it. The rooms and bathroom are small but everything else was great, all the staff was very friendly including the maid service. I can't complain about the price either, we would definitely stay at the Serrano again.\n\nReview 40:\nMy husband & I enjoyed our 3 night stay at the Serrano. Rooms are small, but very nicely decorated. Lobby is nice. Staff were helpful, and always said hello, good evening, etc, as we passed by. Bathroom also was small and didn't have any counter space or shelving, but I could easily ignore it since I enjoyed the complimentary Aveda toiletries. Free morning coffee/tea & Wall St. Jo. were a nice touch. Others seemed to enjoy the evening complimentary wine. There is a public valet parking lot right across the street for $28/day with in/out privileges. We did see sketchy neighborhoods for a few blocks driving in, but I felt safe here, and just didn't walk in that direction. It is only 2-3 blocks from all the shopping in Union Square, Chinatown, and a few more blocks to the SF MOMA. If you are up for a challenge, it is along a very long walk to the Pier . For breakfast, as suggested by the hotel staff, try Dottie's True Blue Cafe (1.5 blocks away, but long line) or Maxwell's (reasonable city pricing for a hearty breakfast).\n\nReview 41:\nEverything about this hotel was great, except for the food. Room wasn't large, but the bed was very comfortable and the shower was terrific. Bathroom is small but they've at least tried to make some counter space. Hotel was for quiet, except for the high pressure window spraying at 6:30 am. Lobby is beautiful. I checked in very late on a Sunday night, curb service was outstanding and front desk was efficient checking in (and out.) Only problems were food related: no coffee in room. The service at Ponzu restaurant for breakfast was actually hostile, although we were able to go out into the lobby for the free coffee and bring it back into the Ponzu to drink. Bar is fine in the evening but closes early. However there are other excellent restaurants nearby, and the Hilton across the street has a top-floor bar with an awesome view.\n\nReview 42:\nVery nice, although the room was very small. We had 4 people in a double room and we were very cramped. The building is very old which explains the small rooms. The overall condition and atmosphere inside the hotel was great. The hotel is just on the edge of the 'bad neighborhood', so make sure you go in the right direction when walking. Good location if you want to be near Union Square, not so good if you want to be near Fishermans Wharf or the Marina.\n\nReview 43:\nSpent a long weekend at the Serrano and had a great time. The location was close to everything. We stayed in the Executive Suite which was very large for a downtown SF hotel. Bed and fold out couch were comfortable. The room was clean and had plenty of towels and ammenities. The only small issue was that the when the sofa bed is folded out if takes up the entire walkway to the bathroom. Our room was on the back side of the builiding so it was very quiet. Free coffee, tea and breakfast breads in the morning was nice and the evening wine reception was a lot of fun. Met some other guests staying at the hotel and we were able to share sightseeing tips. It was also nice to be able to use the business center for free to check in to our flights and print our boarding passes. Very impressed by the Serrano and the Kimpton hotels overall. I can't wait for the new restaurant to open, Jasper's.\n\nReview 44:\nBooked the Serrano for a 3-night weekend stay in San Francisco. The location is great, it's right across the street from the Hilton San Francisco, easy access to Powell Station for Cable Cars, BART, and MUNI. The room and bathroom were a little cramped for 2 double beds, but this is downtown San Francisco, you're not spending your time in the hotel room. Room was exceptionally clean. Late check-in and luggage storage were handled with great care. Had no issues. Favorite part of the stay? Every evening at 5:00pm there is a \"Wines of the World\" reception in the lobby with complimentary wine and beer. Great way to unwind after walking around the city!\n\nReview 45:\nThe customer service is 5 stars at this comfortable Kimpton property. There is a free wine reception in the lobby, very helpful staff, free coffee and tea in the mornings, and if you are an In-Touch Member free wi-fi. The rooms themselves are very well decorated and very comfortable. The location however... not good. The property sits on the cusp of the really bad part of San Francisco (The Tenderloin), and feels unsafe as soon as dusk hits. It is close enough to the really nice area, just make sure if you're alone you take a cab at night to and from. I did walk every morning at 9AM to my San Francisco office on California Street & Montgomery, and it was a nice, easy walk with a lot of other business people lining the streets. This is a REALLY nice hotel so yes, I would come back, but I'd just stay very alert when going out at night.\n\nReview 46:\nI highly recommned this place. The rooms were small and cozy but you had everything you needed. The bed was comfortable. It is within walking distance of everything in the city. I did not want to leave the place, we even stayed an extra night. The best morning coffee you have ever had! Very pleasant front desk and helful caring concierge!\n\nReview 47:\nWe stayed at Serrano for 4 nights. We paid approximately $500 for the whole stay which was significantly less than we had expected to pay. Given how little the it cost was we were expecting the hotel to be run down and less impressive than the website suggested. The hotel is absolutely beautiful, the location is fantastic and the service was friendly and prompt. I can't fault them on anything and would recommend it to anyone.\n\nReview 48:\nI was a little nervous since my husband was convinced the Hotel would be in the Tenderloin and I was trying to point out that it was close to Union Square. When we pulled up in the taxi the Doorman grabbed our suitcase - asked us our name and escorted us to the front desk. The service was delightful and we were 2 little blocks from Union Square - Ha Ha! So it is a perfect location. It has a very European feel to it and the guests were mostly European. They have a \"game theme\" - there are games to play in the lobby + a check-in game which I missed. And they have toys to play with in the room -- cute. We were very satisfied with our stay and we would stay there again.\n\nReview 49:\nseemed like a decent place until I tried to go to sleep... there was what sounded like a highschool party going on in the room next door, called front desk at midnight and no answer? called again later and they sounded as if this was a regular occurence and not appologetic. the building itself is old and makes a lot of noise, plumbing and heating was rather loud, and could feel what seemed to be broken tile underneath the carpeting. Not a terrible place but one of the worst nights of sleep I have had while away from home in quite a while.\n\nReview 50:\nstayed here on business, so i cannot comment on value for money because i did not shop around. gorgeous lobby. nice breakfast in the restaurant. nice staff. standard hotel room, all clean modern, full working order. good location for downtown, plenty of restaurants etc nearby\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31486, "query_start_index": 31488, "query_end_index": 31488, "truncation_seperator": "... 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{"id": "2515740", "pid": "2515740", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe have just come back for a weeks stay in Vegas, we stayed in a West Wing room at the MGM and what a hotel! The room was spacious and modern, the bed was super comfy and duvet and pilllows were to die for. The hotel and casino is HUGE, there are a massive choice of restauarants, we ate at Wolfgang Pucks, the Pearl and Strata, all were fantastic! We had the breakfast buffet (you must try) there is so much choice and everything is very fresh! But go early as queues can build up late morning! The Lion Habitat is a fantastic addition, to the hotel and well worth going to see. We found the pool very busy and had lots of kids in it - if you are over 21 and like partying you MUST go to the Wet Republic pool, which hosts famous DJ's on a weekly basis! Most hotels in Vegas are excellent but I would thoroughly recommend the MGM, it's in the heart of it all and there is so much to do there!\n\nReview 2:\nWe stayed 22-30 May, grand tower rooms are nice and big. The hotel is really clean and has a great choice of bars and resturants. The pool is amazing and has a good drinks service. Only downside is it is not 'mid strip' but is only a short walk. I would stay again if I end up in Vegas again.\n\nReview 3:\nWe stayed there last week. Our first room was in the Grand Tower, and I was disappointed. It was large and clean, but the bathroom looked old and so did the furniture. I expressed my disappointment at the reservation desk, and they were glad to give me a West wing room at no extra charge. Although it's smaller, it's so worth it! It's trendy, comfy and clean! Really nice! The pool, however, was full of cigarette butts and leaves. The lazy river is nice, but to rent a tube is $16 for the day!!!!! The Jungle themed restaurant was awful. So generic, and tasteless! The Italian restaurant (Fiamma) , on the other hand, was fabulous.\n\nReview 4:\nhad a great stay at mgm grand. check in took only about 5 minutes, the lady that checked us in was great. our room had a great view of the strip. we had reserved our room thru the mgm site after recieving an promo email that was a great deal. hotel is big but very easy to get around . all the staff we encountered was great and our room was great and was cleaned daily . we would for sure stay again and hope to get back there very soon. we had the perfect vegas trip thanks to the mgm grand.\n\nReview 5:\nWe stayed in the Grand Towers and the rooms were very spacious and well appointed. No fridges in the rooms which seems the normal thing in USA but a ice machine on the floor. Nice bathroom and comfy beds and we were given vouchers for drinks in the bar of our choice (listed in voucher) to offset resort fees which are a bit unusual. The older wing seems to be the West Wing\n\nReview 6:\nI stayed at the MGM with my mother who is 77 years old. Big Mistake!!! We stayed in the Emerald Towers and it took us forever just to go from our room to the Casino. Never mind the fact that I was at a convention and I had to leave my room almost 1/2 just to get to the meetings on time. It takes me less time to dive to work!!! The room was just OK. Our view was a wall. I am real good with my sense of direction but it took me a couple of days just to figure out where I was in the hotel. Don't get me wrong the MGM is a beautiful casio but it is just too big as a hotel!!! Another thing not to do. It takes longer to take the Monorail from the MGM to Bally's than it does to walk it. Over all my visit was OK but I would stay at the smaller hotel next time.\n\nReview 7:\nOnly place I could get in Vegas when I stayed. hotel not as rundown as I expected. My problem is that they have double-charged my credit card. So no biggie.. but trying to get in touch with customer service.. AWFUUUUUUUL. Was on hold for 1hr yesterday and gave up. Am currently on hold today again at now the 45minute mark. No one at the hotel makes any effort to speed up the process, only transfer me into this oblivion. No customer service center should be this AWFUL. Bellagio, Wynn, Hard Park, Palms, Mandaly this ain't. Stayed at all of those other hotels without any issue. Going to just have American Express wipe the charges and have them call me.\n\nReview 8:\nI was in town for a conference and was placed in a room just beside the elevator. Now, I'm no high roller ... but for a hotel of this size, what is the point of putting someone in an room beside the elevator which would wake ANYONE up at 5AM?? Moreover, I was also beside the \"office\" for the hotel renovations... which meant that at 8AM every morning, there was a flow of contractors, project managers and workers who would have impromptu meetings outside my door. Checkin was fine, food options were good but overall, its one of the more forgettable stay's I've had in Vegas. Hope the renovations make this hotel something more desirable for the future.\n\nReview 9:\nStayed before and after Hawaii trip,confirmed our reservation on checking out to go to Hawaii,was told our room would be ready,even with late check in. Got to room about midnight no kingsized bed even though that was reserved. Called downstairs and was told they had no kings available and that they give them out on a first come first served basis. Called to speak to manager,left on hold! Called back ,long hold,was told very firmly that No king rooms were available and that they don't have to honor bed size reservations.On top of that the bathroom sink was stopped up and took 10 min. to drain.At check out no apology! NEVER GOING BACK AND WILL TELL EVERYONE NOT TO GO TO MGM!! !\n\nReview 10:\nWhen my family and I stayed at the MGM for the first few times it was great! The rooms were nice but that was because they always gave our room away so they upgraded our rooms for free. That was when the theme was Wizard of Oz. Now it's boring and the food is horrible. Not to mention the service really needs an attitude adjustment! And the rooms? Dirty SHEETS!\n\nReview 11:\nAt check-in , we asked for a very specific room we didn't get it. We've been here 3 times before and it's been wonderful. This time we will never return to the MGM. Room was wrong. Styed on the 12 floor room 102. Right next to the air vent. Could hear everything above us and next to us. And everything that moved in the hallway. In the bathroom the paper was peeling off the wall. The sheets were not fitted and very rough. The mattress needed replaced very badly. Hole in the middle and spring poking up on the sides. What a wonderful night sleep...R U Kidding!! Received a 2 for1 dinning and was told we needed to have a credit card on file for charging priviledges and then it would be comped of the bill. PLEASE keep in mind if you have a debit card they will hit your card for $200 dollars.\n\nReview 12:\nYes the MGM is huge, but that's what makes everything about it so spectacular. We stayed in a Bungalow suite which I would recommend for a treat. Location is fantastic, ameneties are too many to name. Basically it's a wonderful place that's got to be seen to be believed.\n\nReview 13:\nOne of the Best trips of my life. Enjoyed Casino, Plays, Food, Service, Pool. Even 5 days stay was not sufficient enough to see and enjoy all facilites. I will be going back soon.\n\nReview 14:\nVery disappointing. Out dated accomodations. Old TV, no fridge, lousy bed, pillows, sheets. Cheap price= cheap period.\n\nReview 15:\nI had a fun stay at the MGM. Our room was super nice and was cleaned really well every day. The pool is nice too. Wichcraft, a sandwich place in the hotel, wasn't that good. They have good security in place too. After a certain time you have to show your room key in order to go up the elevator.\n\nReview 16:\nWe loved the pool complex - although crowded if you get there early enough and get a good spot you are set. Room service was reasonable and typically had no longer than a 30-40 minute wait. Aside from the pool I have to tell you the place is awful! The people at the front desk were so rude I cannot believe they are in the service industry, the prices in the restaurants and the shops carried up to a 30% premium, the room (ours was a marquee suite) while spacious was old and tired, the casino atmoshpere was depressing, and the lines were insane. These people have no concept of crowd control or customer service. If you want to go some place to be treated like dirt then this is the place. If not, I suggest the Venetian.\n\nReview 17:\nJust back back from a trip this month & had a great stay @ the MGM. I love the location, just a short cab ride from the airport ($11.00), and close to other hotels. We rode the double decker bus for $2.00 to go down to the other end of the strip from a bus stop right out front as opposed to the monorail & found it very easy. The only beef I have with the MGM is on my first day the closed all the pools, but the lazy river, @ 1:30 in the afternoon for a private party & let me tell you 5,000+ people @ one pool is ridiculous. Other then that I would go back in a heartbeat.\n\nReview 18:\nAbsolute worst room I've ever stayed in! Egads! I paid for a room upgrade, and the room was very tiny; the furniture small and uncomfortable. The window tiny, and gave me claustrophobia the room was so small. AWFUL!!! The walls were so thin I could hear the drunk next door puking all night long. UGH!! It was noisy and roudy. Poor class clientele. MUCH better accomodations at Paris for far LESS than what I paid at MGM. Fee for internet; no coffee maker. Paris is more my style--class act!\n\nReview 19:\nStayed at MGM from 26 sept to 6 Oct 2011. Loved the place. Got a good price on bungalow siute vand was yp graded to a larger room on check in. Yes MGM is large .it's in the name loved the convenience of Starbucks and food court on top of the high end restaurants . Even member of staff we came in contact with was great. My main tip. If you are playing the machines join the slot club and at check out asked for any comps Our hotel bill came down $400 The only slight downside was at the weekend when the hotel got very very busy it was particular smoky. Most other times they managed to keep the levels down We will be backn\n\nReview 20:\nMy husband and I just got married at the MGM Chapel and stayed for an extended weekend. I was disappointed to find there was absolutely no appreciation for the amount of money we spent at their facility. Don't get me wrong I didn't expect anyone to \"suck up\" to us but I did expect some type of acknowledgement for our stay, our guests stay, the wedding ceremony, the shows, the gambling, the dinner reception, the spa visits, and so on. I feel we were treated as though we were at a $19.99 hotel. I just expected in Vegas of all places and at the MGM Grand there would be some type of appreciation for our stay and the money we spent, be it a smile or a thank you.\n\nReview 21:\nI stayed in this hotel and paid nearly $200/nite expecting that we would get an awesome room considering that we just stayed at the Palazzo for few nights before we changed to this hotel just to have a different experience(and Palazzo was just charging me abt $180/nite) and i was greatly disappointed. We stayed at room 7421, it is darn small, has a huge CRT TV(come on, CRT seriously?? ), amenities and room very outdated and it gives me the feel as if I'm staying at a motel instead of a hotel. Definitely not worth the money paid. Choose other hotels..there are many more hotels at a lower price and nicer than this I'm pretty sure. On yeah and the noise insulation is very bad too..i can vividly hear whoever is walking on the corridor and also noise from adjacent rooms. Plz avoid this hotel I do not want someone else to get ripped off too. I wouldnt mind if i was paying half the price but at $200/nite i expected something better.\n\nReview 22:\nOdd layout, toilet door that didnt shut properly, and opened straight onto the front door. Paper thin walls, needed to wear ear plugs as it sounded like people were in our room. Touch lights came on in the night on their own, probably due to the vibrations that could be felt all the time. Room smelt of unwashed people, cushions needed washing. Window too small, lighting near lifts was that dim that it felt like you had left your sunglasses on, very eerie and slightly scary when waiting for a lift with a stranger. Toiletries were nice, view was ok. Never again though. Got a room in the Venetian for \u00a320 more a night, should have stayed there. One plus point was the Wolfgang Puck Bar and Grill, had the sampler menu for $45, absolutely stunning.\n\nReview 23:\nWell, grand it may be in size, but i wouldn't use the word in describing either the quality of the rooms or the service. On the plus side the restaurants are very good and the fitness center is good - even though you have to pay additionally to use it. On the negative side the rooms looked tired, the bathroom looked like it needed reworking, there were no facilities for either making a drink, nor was there a mini bar - not very convenient in the early hours of the morning! At times the size of the place works against it. The queues in the morning for breakfast would mean you end waiting over 20 minutes before you could even sit down. Final tip - make sure you put ALL of your valuables in the safe. I have ended up coming home with less than i went with. The hotel staff weren't that helpful when I tried to resolve the issue either. My overall conclusion is that if i end up going back to Vegas, the MGM won't be where i will stay.\n\nReview 24:\nWhat can I say.. amazing hotel, amazing location, rooms were clean and spacious, nice view. Would definately recommend to everyone.\n\nReview 25:\nStayed a night at the MGM Grand on July 21, 2004. Had a grand tower room on the 19th floor, with a crappy view. The negatives: -the comforters on the bed seems old (the room seems to be getting older) -waited for about 20 minutes after check-in for the bell man to come to the room with our luggage -in the middle of the night, could hear people walking and talking in the hall (the walls are thin) -was a pain to share the bathroom with three other people because there are no mirrors in the room, only in the bathroom -nothing special about the marble bathroom, could see water stain on the ceiling of the bathroom -the walk to the room was far -I had a hard time sleeping on the hard pillow and bed The positives: -check in and check out was very quick and easy -the room was clean -had a safe box in the room -the a/c worked great -the staff at the MGM are great...found them nice and friendly Overall, the room is average and not worth the amount I paid for....would stay somewhere else next time in Vegas....\n\nReview 26:\nWe have stayed their many times and have to say the MGM was one of our favorite places to stay. We are disappointed now that were not eligible for the slot tournments that we really enjoyed since they changed qualifications for being invited to their slot tournments.\n\nReview 27:\nMy husband and I just returned from a stay at The MGM GRAND May 26-31. The hotel was wonderful. It is very large but after a few times you learn your way around it easily. Every staff member we encountered was very friendly from the registration desk to the housekeeping Staff . We had a room on the 22nd floor of the grand tower the room was nice and spotlessly clean ( which is most important to me ) The daily maid service was also excellent. They vacum the carpet in the halls daily as well as mop the marble tile floors daily. We only ate one meal at the hotel which was the grand buffet, it was very good. We booked our reservation through the MGM ' s website, and got a great deal of $ 85.00 it was called No Regrets. and that somes it up, we definitely do not have any, and would strongly reccommend this hotel to anyone traveling to Las Vegas.\n\nReview 28:\nWe booked this trip one month in advance, upon checking in told we had been upgraded even though we had already booked a tower spa suite. Went to the eleventh floor and opened our room to find that someone was already in it. Walked back down to the lobby and and was told there was only one tower spa suite left. We took it, room 2-320. Has a great view of nothing but the service ally, and all hours of the day and night you can hear the loud clanging of trash being emptied into the dumpster. The reason I give the four star review is that they comped the resort fees and gave us four free buffet passes. They tried to find another suite but none were open. The room amenity wise is great, the view sucked and the service ally noise blows. Make sure your not in room 2-320... When booking.\n\nReview 29:\nI really love this hotel. I stayed there in January and they sent me a special offer via email which I happily accepted. Very fast check in, and was given a nice room on a high floor facing the strip (just what I wanted). I found the service to be excellent. Our room was clean and very nicely furnished. THE BED - I love those beds, and would love to have one at home. Never a long wait at the elevators, restaurants I tried were good. I think I drank one too many of those slushy drinks at Fat Tuesday's (located by lobby downstairs) and at the one on the way to the pool. I used the spa one day and loved it so much I booked another treatment the next day. Convenient to other hotels, but found myself happy to stay there. Concierge was great - secured a dinner reservation for us at a popular restaurant. Fun environment, excitement in the casino, great people watching. Nice mix of people. I will definitely stay here again.\n\nReview 30:\nWhile the room was nice, I won't stay at the MGM Grand in Las Vegas again. I have been at two other properties in Vegas this year and printed my boarding pass for free. It cost me $14.70 to do this at the MGM Grand. The woman in the business center was not the least bit helpful. I did not get a receipt for this transaction and she told me that \"you don't get a receipt\". When I got home, I called the MGM Grand and was told that if you close out properly, you do get a receipt. Well, the attendant on duty didn't tell me how to do it and there were no directions that I saw on the computer. I won't go back to a hotel that charges an exhorbitant amount of money to print a boarding pass when down the street I can do the same thing for free.\n\nReview 31:\nStayed in Vegas at MGM for three nights Sept 9th - 11th 08, airport check in good but dont get vouchers for shuttle coach, mgm desk at airport will charge $8 per journey, walk outside and pay $6 with the same company they use, you have to call to make a reservation for the return journey, mgm dont do this ' i asked' and was directed to the public pay phone by front desk. Stayed in west wing of hotel, room a little small, nice bed though, no bath but large shower and 'tile tv' beside sink. Its a very large hotel so expect some walking, depending on where your room is the less glam lifts 'elevators' may be quicker to use especially from west wing bar to west wing rooms when going out onto the strip or towards hotel pool. Some of the pools may not be open, but lazy river is good, get a cocktail and hire a rubber ring, float, sip and relax! Rain forest cafe good for breakfast and light lunch, cheese cake factory in forum shops good value for dinner. Buy a day pass on monorail if making many trips up and down strip.\n\nReview 32:\nWe arrived to our room with a slept in bed and towels all over the floor. when we made the LONG trek to the phone to call the desk, we were told to go to another room, waited on filthy carpet in the hall for over an hour for security to open the rm. Never happened. Late for our dinner reservation. Late for our show.Security kept saying\"en route w keys.\" NOPE. they were not on the way at all. Keep in mind that not at any TIME were we offered an apology, but we were told \" it will be 3 minutes- security is on the way with the keys\" In fact, security was tied up with a medical emergency, which apparently takes the entire security force out of service. SO, we went and got our own keys. NO apology from the staff. Late for your reservations? \"too bad\"\n\nReview 33:\nLoved this Hotel and this hotel is The city of Entertainment. There is so much to do in the hotel that you hardly spend anytime in your room! Rooms are very spacious and everything you would expect from a Vegas hotel.\n\nReview 34:\nEveryone knows the MGM Grand as a great place to stay in Las Vegas, but I wanted to add two things I learned about it on our last visit: there is a wonderful pool complex out back, complete with a beautiful river to float in; and for late check out ( 6PM), you need only pay a fee of $45. Nice place to stay, with great restaurants, a huge casino, and comfortable rooms.\n\nReview 35:\nWe went to Las Vegas with the family and I was skeptical at first. We have 2 little girls (1 +4) and I didn't think they would get a lot out of the Vegas experience. We stayed at the MGM Grand and we certainly weren't disappointed. The room was comfortable and clean with a good view of the strip. The gem of the hotel was the pool complex in the back that provided the kids (and us) with hours of entertainment and sun. There was a lot to do, see and eat within easy walking distance of the hotel and I'd certainly take the kids back again sometime if the price was right. The only thing I would skip on this vacation is the time we spent visiting Circus Circus to take the kids on some rides... it's a dingy place that is really in desperate need of renovation. A big waste of time. Pleasantly enough the street vendors handing out their little business cards avoided is altogether when they saw the stroller.\n\nReview 36:\nWe arrived at around 6pm on Dec 10 after driving from LA and were amazed. We had booked 2 Celebrity Suites (there are 5 of us) and were upgraded to a 2 bedroom suite for less than the cost of the two suites combined! The suite was magnificent - spa, 2 full bedrooms, massive lounge room, bar etc...2 bathrooms, including a spa! Service was impressive, never waited more than 30mins for service (surprising considering the size of the hotel). Valet parking was very quick - the only complaint I would have is the location is at the far end of the strip. Did not bother us at all but is a bit of a walk to mid strip.\n\nReview 37:\nI stayed in the West Wing. The pale puke green colors are still giving me nightmares after returning home. The hall of the West wing was dark and dingy. The room was small and the AC unit was smaller. The bathroom was a stall with a green glass door in front of it and a separate green glass door in front of a shower stall. No bathtub. The sink was in the common area with a light only on one side... so only my right side of my face was readily visible for shaving. The Casino itself was tacky, but again this is Las Vegas. No excuse for a section in a hotel that calls it self Grand and \"West Wing\" and sounds elegant to be in reality \"not so grand\". The staff were all courteous and friendly. I did not ask to switch room or complain about the room, except in the hotel survey. The hotel, I believe was full to capacity. The reservation was made 3 months in advance. Some may like the tiny rooms. There was a flat screen tv and a DVD player... but the green glass and non-existent bathroom bothered me.\n\nReview 38:\nStayed from August 20th - 24th. The first night we were put in a room in which someone had recently vomited. I don't know which was worse... the stain on the floor or the strong smell of the cleaner. We were upgraded to a bungalow suite for the next 3 nights which was nice, but I was shocked that a hotel of this caliber would put guests in a room which was literally toxic. The front desk people were nice and comped us for several of our buffets. Believe it or not, the part that bothered me was the pool. I felt like I was going through airport security. Searching bags and not letting me bring in a can of beer into the pool area. If they were nice about it then I could live with it but when I saw glass bottles and people with beer cans in the lazy river ride... it just got to me. We stayed at Mirage for several days the past summer and I think it is a better fit for us. They put their security people at the elevators instead and put friendly staff in the pool area.\n\nReview 39:\nNot the best experience. First room was dirty falling apart stained and torn bed linen. We were then moved and lost our view of the strip ( due to availiblity)but al least the bed linen appeared clean. We ordered a bottle of red wine from room service (grossly over priced for a basic bottle of wine ) when eventually room service arrived ( 40 minutes) they had brought a very nicely presented bottle of Champagne......... told them of their mistake, when they came back, just the bottle and two glasses not even a tray to carry it on! Very disappointed overall, very large impersonal hotel. Would not return here.\n\nReview 40:\nJust returned from 8day break with family, wife,daughter husband 3 kids. I now need another holiday to recover! Overall view, Too big, impersonal, noisy,loud, drunken behavior,and very expensive. Rooms quite basic, not even a fridge or bar, despite outside temps of 110 degrees. and noisy in the early hours .\n\nReview 41:\nMy wife and I just got back from a quick trip to Vegas, we booked at the MGM Grand, a suite with a soaker tub. We stayed there three years ago and it was pretty good, this time terrible. The first morning the sink I was shaving in wouldn't drain and then it backed up through the second and black sludge came up through the other sink. We reported it and the ran some drano through it. Second morning, no hot water, a plumber came and changed a valve so that evening we were able to shower. For some reason when we got back the room hadn't been cleaned so we reported it at about 8:00 pm, we got back at 2:00 Am and it still wasn't made up. Third morning, no hot water again. Fourth morning, no hot water at first. My wife took a cold shower, when I went in an hour later it was working. The only thing the MGM was able to do was a $75 credit to the buffet, which was barely edible. Never again.\n\nReview 42:\nI sit here in the hallway on the floor writing this review because the internet access is non existant in my room. I called the front desk who transfered me to internet technical support who were of no help to me. I called the front desk again and they said they would send someone up to assist me with internet problem but 1 1/2 hrs later still did not show up. I called my friend who works in IT for company in Manhattan and she said my room probably was in an area that could not pick up the wireless signal. I called the front desk after speaking with her to cancel them coming. Alsok we broght some leftover Chinese food for snacks later but there is no refrigerator in our room. We usually stay in either The Grand Pequot or Cedar Hotel and there are refrigerators in those hotel rooms. I was put on a waiting list here in MGM in case someone cancels their need for a refrigerator. I have a sore neck and would love to soak in a bathtub. No tubs here. This place SUCKS! !\n\nReview 43:\nWe had a terrible time at the MGM Grand. They put us in a smokers room and it really smelled bad. They refused to move us, telling us it was our fault and unfortunately, we had already paid. They were really quite rude about it as well. We had tried to get two rooms as we had our kids with us, but this was out of the question. They told us everyday that their systems were down and the could not do anything. We two days early and they could not check us out (their systems were down). They then charged us $200USD for something and we cannot get a receipt (as their systems are down). They have today refunded the $200. The walls in our room were very thin and you could here you neighbours speaking quite loudly, at 3am. Vegas has little to do for your kids. The grand canyon is all that is good there if you are not there to gamble and party. This was my mistake.\n\nReview 44:\n...it's big, brash, 24 hours, has everything... Bedrooms were well-presented, clean and a good size. We thought the pool area was especially good fun. Food outlets were plentiful so it caters for everyone. You have to queue sometimes - we found Concierege queues especially irksome. But it's a big hotel so we note it but accept it. If you've never been to LV before , are used to 4 star European standards and you book here, I'd be surprised if you didnt love it.\n\nReview 45:\nThe airport check-in was horrible. The lady at check in was rude. Our flight was delayed so we arrived late and I was tired and didn't have time for her BS. So I left her line and went to someone else\u2019s line and he was very helpful. It was great from there. The hotel was enormous and really nice. Our room was gorgeous. This was my first time in Vegas and I was overwhelmed. I tried almost every restaurant a the hotel and all the food was great and the casino was so much fun. I enjoyed my time at the club in the hotel also (can\u2019t remember the name studio 72 maybe). The front desk tried to sell us some overpriced tickets at cirque du soleil, but I ended up booking them online (through my job) and got a better price. Overall this is a great hotel.\n\nReview 46:\nGot a cracking deal from Orbitz including direct flights with Virgin. On arrival, room was not ready so we were offered complimentary lunch/drinks and a room upgrade. Possibly the most comfortable bed i have EVER slept in and the MGM facilities are superb with helpful and friendly staff everywhere. We dined out extensively at many of the buffets but found their very hard to beat on value, food quality and service. We will be back in the very near future........................\n\nReview 47:\nWe were seduced into booking this hotel by a low add-on price for an All Day Buffet pass on top of a moderate room rate. The rooms were OK, but definitely tired (furniture scratched and warped, sofa with tear, bedside lamp not working etc). However, two aspects put us off the hotel: 1. They nickel and dime you all the way (e.g. $1.35 for calling a 800# from your room, $14.99 for Wi-Fi usage, atrocious room service prices etc) 2. The buffet is mediocre at best and the menu did not change during the 3 days we spent there; by the second day we had had enough! They even serve the same food over lunch and dinner (the only difference being that they had crab legs at dinner) Besides the hotel was packed which was really noticeable at the pools - although they had multiple pools, there was absolutely no room to swim since it was packed full with bodies!\n\nReview 48:\nI upgraded at the MGM to what I think is called a Holloywood suite. It was well worth the price and the best buy I have as yet to encounter in Vegas. One of the reasons I changed to MGM was because I wanted a place to exercize every day. Well the Spa/gym combo had more rules than a Catholic nun. You have to pay so much for this and those days you have to pay more because the spa is included in youy gym membership that day unless it is a Saturday, blah blah blah. I ended spending 100.00 for five days of gym access. I wasn't too happy with that. I could not believe the rules and guidelines if you miss a day you lose all your prepaid gym membership days!!!!!!!!!!!!!!! How stupid is that? MGM hotel was great, but I will find another one for my next stay that allows you to work out without needing a Cray computer to figure it out.\n\nReview 49:\nI would never stay here again. Numerous room assignment fiascos resulted in many many hours spent in their long lines at the front desk. First room we walked in on another guest in their room (we were given keys that worked). Second day our room was not even cleaned. Second night our keys wouldnt work because they evidently thought we were in another room, even thought the keys worked earlier. Bill at check out was messed up. Many other problems too numerous to mention.\n\nReview 50:\nmy wife and i had the misfortune to spend 7 days in your hotel. out side of the following we were happy with our vacation. temp thru out hotel was closer to freezing then comfortabld, smoking in the casino (where you had to go through to get to other acttractions), on non-smoking floors, at poolside where ashes were flicked in the pool, and in children's areas, drinks spilled in the water, and the sleep robbing noise at and after midnite by those patrons who didn't know how to behave so as not to disturb other people. we will not revisit or have our worse enemies visit your hotel. the only thing grand was the bottom line of our bill.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32760, "query_start_index": 32762, "query_end_index": 32762, "truncation_seperator": "... 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{"id": "2515878", "pid": "2515878", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nok this hotel was the worst the manager sent me up a broken rollaway cot and told me he has others but they are all the same, they dont change linen everyday, they gave me 2 shampoos for 4 people and i had a floof in the bathroom all week long told management they didnt do a thing to help all the boxes to my souviners were ruined , bathroom was not clean beds were double beds on the small side and very hard, this resort has Nothingto offer its Horrible!!!!!!!!!!!! !\n\nReview 2:\nRecently stayed at Port Orleans French Quarter (Jul 26-Aug 9). Stayed in Building 7 which was set back from the main area (food court, reception etc.) but was usually quiet. The room was very clean and spacious (although a little dark) and had enough room for 2 adults and 2 children. The air conditioning was very good but fairly noisy at night but was essential as it was 75+ degrees even through the night. Our housekeeper Irene did a great job with clean towels and our room cleaned every day. We even had 5 different animal towels made for us during our stay. The food court was fine and the staff at the French Quarter were pleasant. We used the Disney bus and didn't have to wait too long (although it does get busy, people at FQ are the 1st to be picked up and 1st to dropped off later). We also used the boat service to take a trip to Downtown Disney which was relaxing. We thoroughly enjoyed our stay here and would thoroughly recommend this resort.\n\nReview 3:\nJust got back from Disney with my husband and son. Stayed in building 1 on the 3rd floor...too far. The grounds were a mess. The landscaping looked as if it hadn't been touched in months. Very sloppy. The room was OK. The beds were very uncomfortable. And by the way, they were not Queen Size beds as advertised, they are Full Size. The housecleaning was terrible. All they did was fix the bed. The towels were just thrown on a shelf; no fancy animal shaped towels. The toilet tissue almost ran out. The food court gets boring. It's the same food everyday. The pool is nice to look at, but oh my God...dead bugs floating all over the surface. I had to get out, it was grossing me out. The Disney Magical Express is advertised in such a manner that leads one to believe that your luggage will be waiting for you when you get to your room. They don't tell you that you get your luggage 3-5 hours after you arrive, until you read the small print in the back of the booklet.\n\nReview 4:\n\"Unmagical\" staff- they got the job done but that's it! On our 4th day there we found a pair of shorts under the bed that did not belong to us. They hadn't thoroughly cleaned our room in between guests. The shower had a slow drain so everytime you took a shower you had a bath also! At least half the pool towels were stained. The bus service was HORRIBLE!!! Standing room only 90% of the time. But that wasn't the worst part of the transportation....not one person would offer a seat to my husband holding our sleeping 18 month old on more than one occassion. I can't believe we had to ask people for a seat in this situation. Do not stay here! This trip has really questioned our attitude towards Disney. The magic is unfortunately gone :(\n\nReview 5:\nWow! I've stayed in five different Disney resort and this one has been one of the best. Small in size so it's very quiet. Stayed from Jan 3 - 9, during Marathon Weekend. It was the perfect resort for those participating in the running events. The main building is near every room building. The food court is big enough for the size of the resort. The food quality and variety is pretty good. Breakfast was the same you find in any other Disney resort. For lunch and dinner they have creole food besides the traditional pizza, burger and nuggets. The rooms where recently renovated and now the beds are queen size instead of full and are spacious. Because of the cold weather, didn't try the pools. The transportation was very good. Buses where frequent and went directly to the parks.\n\nReview 6:\nWe stayed at the French Quarter the last 2 weeks of September 2011. The room was spacious and clean and very close to the pool, we did have a problem with our air conditioning but it did get sorted eventually, we did have to ask a couple of times!! The Food court had alot of choice, although could be very busy at peak times. We would stay here again.\n\nReview 7:\nThis will the last moderate we had yet to stay at on the Disney property and we were very disappointed. Other then the check in, which the cast member was very friendly, we didn't enjoy the resort at all. Room-A dresser had a door hanging by one hinge. Thankfully, we didn't have young children as this was hazzardous. The \"mousekeepers\" never stocked the shampoo etc. We had to call and ask twice. The bathroom was dirty, mildew and moldy. Resort-Compared to the other themed moderates, this resort was very cheaply themed. The very small counterservice only eating area had cheap plastic \"icons of Marti Gras\" hanging from the ceiling. There was only one bathroom in the entire Main Lobby building which was in the back far corner of the eating area. A pain to get to if your not eating. The pool area also was themed poorly. Some of the \"icons\" just didn't click together to the New Orleans theme and didn't make sense. If your staying on site and looking at the moderates, you'll do better staying at one of the others.\n\nReview 8:\nPool is closed for refurbishment, we were not told at the time of our reservation. Food court is difficult to order from with limited selections and poor value for money. Rooms are small and not in great condition. The plywood that had been used to repair one of our beds had not been cut to size so we kept hitting our shins on it when moving around our room. Staff were not very knowledgeable, and used inappropriate times to contact us in our room (10:30 pm and when we had a do not disturb sign on our door). Surprising, because this is supposed to be geared towards families. (We stayed with our 3 and 5 year old kids) On the plus side, transportation to and from Disney is great, and the \"extra magic hours\" that come with staying at a Disney property mean that you can enjoy smaller crowds.\n\nReview 9:\nI was expecting to be overwhelmed with good cheer in Disney World. Instead, the staff was rude, unaccomodating and even resentful. No smiles, no \"Welcome to Disney World,\" nothing. They seemed much more concerned with the Disney \"system,\" and getting all of our information, probably for their marketing dept., than they were about serving their guests. (I had the same experience on the phone when booking). Even our son had to show an ID before they would give us our keys. The room itself was fine, except for the super-suction toilets that could wake the dead and the piercingly bright overhead lights. The rooms have a sort of dated feel, but they're clean, with a little refrigerator and coffeemaker. Not a bad deal for the price, but the staff needs some major lessons in hospitality. One positive--The beignets (New Orleans style doughnuts) in the food court are delicious.\n\nReview 10:\nStayed in building 1.. Right on the Sassagoula river.. Very quiet and very beautiful, especially in the early morning. The boat ride was very excellent, especially if you dont want take a bus to downtown disney.. The decor, dixieland music, colors, and layout of the resort all remind you of being in the \"big easy\".... I've stayed at several of the disney resorts and this is definatly one of my top 3 favorites.. Highly recommended if you're on a budget, and if you want peace and quiet..\n\nReview 11:\nEnjoyed my 6 day stay the Fench Quarter Hotel. Though it is rather sprawling, it is smaller than a lot of the other hotels and is a good value, especially withthe dining plan. The buses are a convenient way to get around. Rooms are nice size and well appointed with a small fridge and nice flat screen TV. Beds were a bit soft. Staff is friendly and helpful. I am going back in a few months and will be staying here again. One small glitch - the on site airline desk misdirected my bag mainly because the was a big crowd checking out that day. Make sure they label it in front of you before you move away.\n\nReview 12:\nWe love this hotel. Fourth stay, and this time, rooms have been refurbished. Everything was very clean and comfortable. Rooms were quiet. No signs of bugs. We like the food court, fun slide for the kids in the pool, hot tub, arcade, and playground. Transportation was easy and convenient, and parking for our car was free, well lit, and close to the main entrance. For the price, I feel this hotel is the best deal at Disney.\n\nReview 13:\nWhat a huge disappointment. Thread-bare towels, no grip bars in bathrooms, no restaurant with table service, no free newspaper, $10 per night extra charge for internet access, not even a folding luggage rack in the room (except by request). All this for only $200 a night! Give me a break. I've stayed in much better places for 1/2 the price.\n\nReview 14:\nThe walls were peeling . It needed a desperate paint job. We were on the main level. We could hear everything above us. The room was dirty. We bought a whole bunch of chocolate from Chiradellis IT disappeared. I have never had food stolen from a room. Oh they decided to paint the room when we were LEAVING and rushed us out. Only place available NEVER AGAIN. What a DUMP!\n\nReview 15:\nloved our stay there,only way the resort is lacking is in the food court.im a very picky eater and found the choices very limited.\n\nReview 16:\nMy family travels to Orlando yearly and we stay at a different Disney resort each time. We found that Port Orleans French Quarters was not nearly as nice of a visit as the rest of the resorts we stayed at. The bus transportation to the parks was terrible, sometimes waiting for 40 minutes for a bus. Once the bus arrives, expect a 10 minute ride around the resort to pick up people at four other stops before you leave the resort grounds. The pool was almost too cold to swim in even with the 85 degree temps. The food court was no more enjoyable than a trip to Burger King and it is a noisy resort. The carts they run around in day and night makes it like sitting in the middle of an ATV trail. The only positive things I can say is the rooms were nice and the service was clean and friendly.\n\nReview 17:\nAfter booking our Disney World trip several weeks before, we looked forward to this being a good priced resort that is not too thrifty. When we arrived at about 10 A.M., our room was ready and check-in was no problem. We were immediatly struck by how friendly everyone was here! After putting our baggage in our rooms, we immediatly headed for the parks. The bus service depended on the driver, since you must go through Riverside on the bus route. We had one driver who drove as slow as she could, so make sure the driver looks enthusiastic before you board. The pool was very nice, with fountains and a water slide. Children could spend hours having fun in the pool. Overall, this was a very nice hotel, with clean rooms and a well kept lobby. I would reccomend this to a budget-concerned traveler who still wants a nice hotel.\n\nReview 18:\nWe stayed at the port orleans french quarter from 14 to 21 March, and it was altogether very ordinary. From the room that reeked of cigarette smoke (altho' it was meant to be non-smoking) to the lack of availabilty of a king bedded room, the absence of any internet connection, the overcrowded and quite small swimming pool, we felt it was at best overpriced and at worst downright nasty. Some pluses - the boat ride to downtown disney is lovely, the guest laundry the best I've seen\n\nReview 19:\nHusband and I stayed here for our honeymoon. The room was clean and well presented, and in an ideal location. We were in block four, which is not recommended in the guide books as it faces a garden instead of the pool / river. However, this meant that it was very quiet and the gardens were beautiful. It took about a minute to walk to the food court and the bus stop and two minutes to walk to the pool. Bus transport to the theme parks was excellent. The food court was very good, particularly the refillable drinks mugs. We were able to walk to Riverside resort and use the restaurant there - it took about ten minutes. All the staff we met were polite and very helpful. We will definately go back.\n\nReview 20:\nThis was a great place to stay. The room was large and comfortable. The transportation options to the parks was easily accessible.\n\nReview 21:\nWe had a fun time but found that service was either \"WOW\" or below average nothing in between. Jose who looked after our bags was great. This was our third visit to Disney French Quaters and we were surprised how much the quality has dropped. The sheets on our beds were never tucked in just left hanging over the side which made for a very uncomfortable sleep. We aso noted this time I felt that I was nickled and dimed to death. We found this very annoying and made the stay which was a special time for the family a little less special. Over all we would never spend Christmas at Disney again and are not expecting to go back for a long time. I would rate the trip Parks 5 stars out of 5 Rooms 2 stars out of 5 Staff 3.5 out of 5 Cleaning staff for rooms 1,5 out of 5 Quality of merchanised 2.5 out of 5 Fire works displays 5 out 5 with Epcot being the best\n\nReview 22:\nFirst place in desperate need of renovation!...Mold and mildew in the bathroom tub grout and on walls, carpet smells, ripped sheets and pillow cases and enough dust you could grow seeds!!!! We cleaned the dirt ourselves!! when spoke to someone else near bye had room same thing....800.00 stay for Disney you should be ashamed!!!!!! mattress felt like was old and used up sack into it . Refridgerator in room smelled..... good thing wife had a can of lysol wiped the mold off walls in bathroom...left rag when we went out came back that nite still mold......Never cleaned the dust from furniture or fan blade we did!\n\nReview 23:\nwe chose this hotel because it was \"moderate' hotel thinking dining will be different upgraded, than value hotels.The menu is the exact sameeee We couldn't figure out why this was \"moderate\" it was no difference from a value hotel. We could've saved alots of money staying at a value resort as there was noooooo difference.\n\nReview 24:\nWe stayed at the French Quarter from Sunday June 27- Friday July 2. Like everyone else I read all the reviews before we left and was a bit concerned. But let me tell you we had NOTHING to worry about! The hotel was VERY CLEAN the Staff VERY FRIENDLY and HELPFUL!!!!! We have been to the other Disney resorts and we ALL agree this is our FAVOURITE one. We will definately be back and we will let everyone know about our MAGICAL experience here!!! I definately recommend the dining plan it saves you a fortune, just make sure to book your CHARACTER meals ahead of time to avoid dissapointment. Make sure to really read the park maps as there are alot of hidden gems there. Above all relax and enjoy after all it is your vacation!!!!!!!!!!! !\n\nReview 25:\nMy husband and I were celebrating our one year anniversary in October. While making the reservation months in advance, I requested a king bed. When we arrived, they only had a room with two double beds available! Super uncomfortable and small. Our room was clean, but we were woken up at 8 every morning by maids screaming to each other outside our door. This happened five out of eight mornings. We complained four times, but nothing was done until the final complaint when I threatened to contact a corporate number.. and even after the horrible wake up calls, the hotel only offered us 1/2 of ONE night's stay in return. Not impressed. The staff was incompetent and lazy. The food court was dirty and unfriendly. Definitely not a hotel Disney should be proud of. We will never stay there again.\n\nReview 26:\nHaving stayed at All Star Music twice, Wilderness Lodge just last year and this year at FQ, I must say this is our favorite! The renovated rooms are nicer than the Wilderness Lodge and about the same size and also queen beds- for MUCH less $$. (Don't get me wrong- WL is beautiful and I would stay there again in a heartbeat but....) If cost is a factor you should definitely choose this resort. You will not be dissappointed. The food court was great, guest services was great and it is the perfect size resort! The only negative would be the bus service which honestly wasn't too bad. They tell you buses run about every 20 minutes at that is pretty much the schedule at this resort. We never stopped at Riverside. Having said that - we did find that the bus service was slower than the WL but I guess that's to be expected for the price difference.\n\nReview 27:\nAlthough I did not stay at this hotel, I had family that did. It was my God daughter's 5th birthday and I was unable to make the trip to Disney World with them, so to surprise her on her birthday I had a large candy bouquet to be delivered to her room. After speaking with several staff members, management, etc throughout the day making sure my bouquet has arrived to the hotel and being reassured it would be delivered, it was not!!! A miniscule task that could not be achieved! This was not a very 'magical' experience. Actually called again TODAY-on the phone with them right now and still has not been delivered!!!!! WOW COMPLETE INCOMPETENCE!!! !\n\nReview 28:\nWent with a group of friends in December 2011...right near christmas time so it very busy at the theme parks. The French quarter was beautiful, great set up with a spa, dining room, laundry and communal areas. The free boat ride to get 'downtown' was a highlight. Definitely a magical place.\n\nReview 29:\nWe travelled to Disney World in April 2011 with our son and daughter and their 4 children. We stayed at Port Orleans French Quarter and had three nice rooms in a row on the first floor. This was very convenient for our group of 10 to coordinate activities and ease of access with strollers etc. Disney's transportation was excellent as always and we had options of using the bus or the water shuttle to get to the attractions. Food was okay. We did not use the meal plan and ate in the parks for a lot of meals. The kids loved the pool area and there is a nice sitting area for the adults which has a bar located next to it. For us the hotel was convenient, clean, comfortable and affordable. Great for a family vacation.\n\nReview 30:\nChecked in at 1:30 am because of delayed flight. Asked at the desk if I could get milk for a bottle for the baby. Was told he could call us a cab, nothing more he could do. Went across the lobby to the hotel's restaurant. Asked them for milk for the baby, was told no, they were closed. Asked if they could just open up the cooler, they said no, we're closed. The man who plays the music in the lobby was able to get someone to get milk from the employee lounge. After that ordeal, got up to our room, and found no sheets on either bed. Just a pile of sheets on the floor. KId friendly? Not at all.\n\nReview 31:\nI visited for 4 days with my five year old daughter. She loved this hotel- the pool is,by far, her best memory of the trip! While at the parks each morning, she begged and pleaded to go swimming at the hotel. We loved the boat shuttles to downtown Disney. The park bus shuttles ran frequently and we never had a long wait. I really do think this hotel met our needs extremely well- we even took advantage of the nightly campfire at 5:30, as well as pool games, playground. There is an exquisite running trail along the river- take advantage of a gorgeous run/walk along the river!!!! I am so happy with our choice. Meals are cafeteria style but to be honest, we never ate on the property. Had a few groceries and had a meal plan to eat at all the other choices !\n\nReview 32:\nMy 2 year old daughter, my parents and I shared adjoning rooms at the French Quarter for three nights the beginning of February and found it lovely. We stayed in one of the second floor corner rooms of a building across from the playground, close to the heated pools and restaurant/main building. The service desk was very helpful. We paid about $135 a night per room. We parked the cars and took Disney's bus transportation to 4 theme parks and the boat to Downtown Disney. We always had a seat and shuttles came at reasonable intervals. Our rooms were clean, comfortable, updated and surprisingly spacious. They included a refrigerator and an open bath/vanity area that can be curtained off for privacy. We ate a to-go meal from the restaurant only once, but it was big, hot, tasty and priced as you would expect at Disney. They offered bottled drinks and snacks for purchase all day and stayed open late for convenience, as did the gift shop. I recommend this moderate resort to families or couples who don't mind 20 minutes to the parks and want a quieter place to stay.\n\nReview 33:\nI really wanted to take my son to California this year, but instead invited my parents with us for a trip to WDW. I was originally going to book All Star Sports, but my parents are both big people in their 50's, and a lot of walking is not up their alley. They came with us, but mostly just enjoyed the resort, downtown Disney, and dining. The room was on the small size considering the price, but this is Disney! Also, our room only had 2 double beds, however while we were there they were in the middle of refurbishing the resort, and I understand they were installing two queen size beds in each room. We loved the fact that we could take a boat to Downtown Disney or Port Orleans Riverside. Also, we could use the pool at Riverside, which we did one day.\n\nReview 34:\nStayed here for 4 nights in January. I picked this Disney resort as it is the smallest of the moderates and everything there is easily accessible. We were in building 7 which is one of the buildings that is farthest away from the food court and pool, but it was still very manageable. We arrived at 2:00 p.m. and our room was ready. It was recently refurbished and the room was very nice with comfortable beds. I particularly liked the curtain that you can draw across the double sink area as I'm an early riser but my son liked to sleep in a bit. Everything was very clean and mousekeeping did an excellent job. (The only complaints I can think of are that there were no teabags provided with the coffee in the room, and there was no lotion provided with the toiletry amenities.) We only had breakfast in the food court and it was good (the beignets especially!). Had nice enough weather to utilize the pool and there were games for the kids. We had a great time in Disney and staying at the French Quarter contributed to it a lot!\n\nReview 35:\njust came back from disney , will not stay at french quarter ever again . there was dust everywhere got sick the first night there could not breathe doors need to be repainted. carpet was disgusting could not take shoes off. sheets were not changed entire time was there 9 nights, and the reason i know there was a stain on the sheet did not say nothing i was curious to see how many times they change the sheets i used this as my guide.i just slept on top of the sheets with my own blanket. makes you wounder if they change sheets between guest, told disney they did not want to hear it.\n\nReview 36:\nWe stayed hear in April. We were supposed to be there for 5days 4nights, but after 1 night we asked to be moved to a different hotel. The beds are incredibly uncomfortable and springy ( and possibly have bed bugs) we woke up very itchy. The front desk staff is very inconsiderate and unwilling to go the extra mile like other resorts do. I found the ride to the park Was very long because you share busses. The food was overpriced and gross. The only good thing is the cute water slide that my daughter loved, but honestly this hotel is way overpriced for the quality and service of this hotel. I will NEVER stay here again! Save your money and stay at pop century because we had MUCH better experiences there! !\n\nReview 37:\nWe have stayed at this hotel many times. We really like the location and ambience. We are runners and enjoy running alone the river. We like the boat service to Downtown Disney. We also like being close to Epcot. I really like the way that the rooms are designed. I don't like paying extra to get a king sized bed. I'm glad they have a refrigerator but would also like a microwave. My only real complaint is with the linens. The sheets are scratchy and the towels are gray. I think that Disney could do better. After visiting most of the other Disney hotels, we will definitely stay here again when choosing one of the \"moderate\" resorts.\n\nReview 38:\nI stayed at the French Quarter resort with my husband, toddler and mother (in adjoining rooms) for 3 nights while visiting Walt Disney World. We booked the rooms with a AAA discount, and I found the rate to be a great value. The rooms aren't fancy, but they have been recently updated and are certainly adequate. The resort is small - great for a family with young children. The on-site food court does not have much variety, but it is kid friendly and easy. The line moves pretty quickly, even at peak hours. We were there in early February and never had a long wait for a bus to the parks, though they do fill up just prior to park opening times, and you may have to wait for a second (or third) bus to come along. The boat service to Downtown Disney was fabulous. When we return to Disney, we would certainly consider staying here again .\n\nReview 39:\nThey have closed the pool for renovations until Spring. Apparently, they didn't communicate this to people who had existing reservations made before this decision. There were many upset guests at the front desk when we checked in and throughout our stay. The lines at the front desk were long and the staff were not friendly ( seemed irritated ) - we felt uncomfortable. Would advise staying away from this hotel until they get things straightened out here.\n\nReview 40:\nThe rooms are all entirely renovated to 2 queen sized beds from the prior 2 double beds. What a difference! All new furniture, new bedding, new shower, etc. This is one of those \"you walk in and its perfect!\" hotels. Can't wait to stay here again!\n\nReview 41:\nHaving arrived at the hotel at 7:30 PM with 2 children (2 and 5). We had to go through 3 different rooms before we got a room that was clean, that took until 10 PM. The first room had medicine on the floor along with soap scum on the sinks and the second room was a smoking room. It was disgusting. We have stayed at other Disney Hotels and had never experienced anything like this before. The housekeeping staff was below average. The room was never clean. One day the housekeeping staff removed our coffee pot. The next morning I called to have one delivered. I had to call 3 times and on the third call, I was asked if I told anyone my request was urgent. I would of thought that after waiting an hour and a half someone could have deliverd me a coffee pot. I will never stay here again. The other Disney Hotels are much better. On the last day, they were going to credit our account $30 for our inconveniences; but instead they charged the account. Just another reason to wonder, how this hotel has survived in Disney World..................\n\nReview 42:\nI stayed for two nights and wanted a hotel that was closer to Epcot and Hollywood Studios. This location fit the bill - especially since I had previously stayed at the Carribean Resort and wanted to try something new. I picked French Qtr over Riverside based on other TA reviews. Riverside is right next door and even larger in size (similar to Carribean Beach which is huge). My stay was pleasant and everything you'd expect from a Disney moderate resort. The main downside for me (and probably the reason I'd stay elsewhere in the future) is that the bus made stops at all Riverside locations. I had deliberately not stayed there b/c it was so large. Worse yet, the French Qtr was the last stop returning from Downtown Disney, and the the first stop the next morning to Hollywood Studios (so you then hit all the stops on the way out). This results in lots of extra bus time. Only the bus back from Magic Kingdom was direct to French Qtr.\n\nReview 43:\nThis is not the same French Quarter where I have stayed in the past and given positive reviews. I hope Disney restores this resort and service at this resort back to its better days. After 2 nights at this resort I moved to a different resort. This place has become a big disappointment. Room was not clean; I won\u2019t say it was real dirty, but not real clean either. Service has fallen off a lot and for the first time this resort really had the feel of a low to mid-range Motel 6 or Super 8. I actually think a mid-range Super 8 would have better beds, furnishings, service, and would probably be cleaner. It is really sad that French Quarter has been so neglected. This was a fantastic resort in a great location for years. I hope this resort can be restored both in terms of service quality and resort quality.\n\nReview 44:\nHad a fab time at this resort. It is smaller than the rest which I think is a bonus as it isn't too far to walk to reception or the eating area. Great pool and very clean with lots of lifeguards if you have young children. The food court is a bit repetitive but if you are in the parks there is lots of choice throughout the day. I stayed in block 2 which was really convenient so if you get the chance request it!. There is a great boat service to downtown disney and riverside every 10 minutes until 11.30pm so no problem in getting around. Disney buses are every 20 minutes as well and as they are first pick up/drop off nice and convenient. Would stay again!\n\nReview 45:\nPort Orleans French Quarter is definitely a nice place to stay. Unfortunately, when we stayed there, the pool was closed, which was the main reason we chose this hotel. We had a problem with the door when we first got there, but they sent a maintenance guy over and had it fixed fairly quickly. We walked over to Riverside during our stay, and I have to say that it is by far a nicer looking hotel, with slightly nicer, and more helpful staff. And it's the same cost. If you're thinking of staying at French Quarter just because of the price, take a look at Riverside. Most of the amenities French Quarter lists (including the marina, surrey bike rentals and horse and buggy rides) are actually located at Riverside.\n\nReview 46:\noverdue review, sorry. Stayed here sept/oct 10 and hotel is worth staying at again. The location was great. Easy to get to every disney attraction- and the fact the parking was free(due to stayin in a disney hotel saved loads) Our room was on a corner on the first floor, which was not the best location as it felt like you could never have the window open, due to people walkin past. But the room itself had no faults, 2 large beds, clean, good air con, good tv and a fridge. what more is needed? We never ate at the hotel as the buffet seemed very school like and the food didnt seem great, but that was to look at. It may of tasted lovely. Didnt use the swimming pool but did go to the riverside and hire a boat for the afternoon, this was a great laugh and as I remember not such a bad price. Hotel was a great based and had everything we needed- would go again tomorrow. I have already recommended to family, Who have now been and also enjoyed their stay.\n\nReview 47:\nThe French Quarter is a gem if you have stayed at Disney Resorts in the past. You can appreciate a smaller resort with the same quality service. The bus lines getting you in and out of the theme parks are shorter than many of the other resort lines and the distance from your room to the bus stop in short. This needs to be taken into consideration when traveling with children and staying at a Disney Resort. The pool is fantastic and perfect for small children with enough space for adults to enjoy themselves as well. The only food option is the food court unless you travel over to Riverside. Although Disney lists both properties as Port Orleans, I suggest you look at them as two different resorts with their own character. Don't expect to use the services at Riverside unless you are and avid outdoors person who appreciates a good hike. The French Quarter is perfectly charming!\n\nReview 48:\nI recently stayed at the French Quarter side of Port Orleans resort. The first thing that came to my attention was the fact that this resort has been open for 20 years and it still is in amazing condition! The theming of the resort is wonderful and the decor is wonderful. The food court even has beignets! We had a basic room-but boy was it pristine! there was not a thing out of place, dirty or moldy! The washrooms were spacious and clean. the beds were comfortable. The landscaping was perfect. The only issue we had was the pool was closed temporarily for a \"maintenance\" issue. So, we just took the scenic path to the Riverside section and took a dip in the pool there. The resort also has a ferry boat taking you to Downtown Disney's Marketplace. We had dinner reservations at Wolfgang Pucks, so it was a bit of a trek. Just make sure to plan accordingly if you have reservations:)\n\nReview 49:\nWe loved our visit at Port Orleans, French Quarter! It was our first trip in 20 years and we were not disappointed. The rooms were very clean which is the most important thing to me! We enjoyed the restaurant for breakfast and late night snacks. No issues with bus service to the parks, always timely. From check-in to check-out it was amazing! !\n\nReview 50:\nAlthough the exterior of the hotel is very nice and well maintained, our room was not. The moment we walked inside, the room smelled like an old cigarette tray. It was obvious some air freshner was used to get rid of the smell but it did not help at all. The drain in the bathtub was also clogged so we showered in water up to our ankles. Overall, we would have preferred to stay somewhere else on the Disney property.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34321, "query_start_index": 34323, "query_end_index": 34323, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 658, 1629, 2611, 3364, 4160, 4524, 5559, 6368, 7261, 7764, 8382, 8820, 9175, 9560, 9703, 10509, 11351, 11847, 12561, 12704, 13577, 14205, 14541, 15293, 16103, 16967, 17632, 17936, 18670, 19281, 20056, 21143, 21914, 22959, 23560, 24285, 24936, 25790, 26260, 26520, 27578, 28531, 29356, 30031, 30760, 31733, 32632, 33533, 33892]}
{"id": "230616", "pid": "230616", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBe warned: the outside of the hotel looks much nicer on the website than in person. The rooms are fairly small, dirt marks all over the walls and carpeting, and the hotel has a eclectic style. The included all you can drink was great, but the \"appetizers\" they supposedly have all day are nothing more than cheese and crackers. As for breakfast, make sure you get there around 8 am, because by 10 am it is completely picked over and they do not replenish. For the price of the hotel, we expected much more. This hotel is definitely overpriced. Also, the front desk staff had no idea how to ship something we bought to our home - which every other hotel in Europe was able to do without a problem. However, it is in a good location. The only redeeming quality of Banks Mansion.\n\nReview 2:\nsmall hotel lacking real quality and expensive for what it is staff unfriendly and unhelpful\n\nReview 3:\nI made a reservation with Hotels.com at the Banks Mansion in Amsterdam, and paid in advance with my credit card. When I arrived they told me they were overbooked and didn't have any rooms at all, even though I had prepaid. They put me in a cheaper hotel but I didn't get any refund of the price difference. The Swissotel where I had to stay instead was okay, but I saw they only charged the Banks Mansion 100 Euro, whereas I paid 150 to Hotels.com. I think it is inexcusable to overbook. It was a hassle and I did not get what I paid for.\n\nReview 4:\nWe were really looking forward to our stay at the Banks Mansion after reading all the good reviews. The location, closed to almost every spot especially the flower market was great. At arrival the receptionist was really kind and helpful; she recommend us a very nice Italian restaurant. Our room was great with an amazing view at the canal. The full service concept, drinks&appetizers, minibar, breakfast, fast WiFi connection and use of an iPad was really awesome!!! We will definitely stay here again, well done to the banks staff!\n\nReview 5:\nGot a good deal via an Internet site for my first trip to Amsterdam, and was very satisfied indeed with the Banks Mansion. Very conveniently located in the attractive Grachtengordel area on one of Amsterdam's finest canals (Herrengracht), and only a short walk from the Vondelpark, Rijksmuseum, old town centre, flower market and Rembrandtsplein. Tram stop very close by for those who wish to go further afield. The hotel is Art Deco and nicely furnished; contemporary design style room was absolutely fine with comfortable bed, good bathroom, flat-screen TV, free minibar; the public area including the lounge also featured free food and drinks; the breakfast room (and breakfast) also perfectly acceptable. Staff were friendly and service was good. Really can't understand why anyone would be unhappy with the place; enjoyed a great stay and would recommend to anyone. It may not be 5 star but it's certainly a very good 4 star. Would definitely stay there again when I next visit Amsterdam.\n\nReview 6:\nBEWARE: This is a classy hotel, but they overbook. We paid $316 to our travel agent months in advance. When we arrived, they said they were overbooked and put us in an inferior hotel at a less desirable location. The rate was $183. per night, so we were lost $133 which they have refused to refund.\n\nReview 7:\nThis is a small hotel with unhelpful staff. Dont let the expensive prices dupe you into thinking you will be staying at a deluxe hotel it is \" re assuringly expensive\" The staff are few and far between. Better value for money can be had at a larger 5 star hotel\n\nReview 8:\nVery nice hotel with an exellent location in Amsterdam! Free minibar, free drinks and finger food in the lobby, nice, clean rooms, and a very helpful staff. What more do you need? :-) A nice effect of the free drinks and food in the lobby is that its very social. People wind down in front of the fireplace, drink wine and share experiences and plans. Quickly you end up with new friends, having a ball in Amsterdam...:-)\n\nReview 9:\nTook a long time in selecting a hotel, but we got the right one. Friendly staff, lovely room and really comfatable bed. Complimentary bar was a nice touch. Would recommend to anyone\n\nReview 10:\nWe stayed here for 3 nights over new year's and couldn't really fault it. The concept, the design and the comfort levels are all worthy of praise, as are the staff, one of whom on seeing us getting out of a taxi in a downpour, met us at the door with a couple of towels. Nice touch. Thanks Sonja.\n\nReview 11:\nJust got back from a 3 day stay in Amsterdam in the Banks Mansion with my wife from a business trip, the hotel is 4* some of the fittings in the room had seen slightly better days, but that is the worst thing i can say! The staff are a real breath of fresh air, i extend my thanks to Nancy, KiKi, Philip and all the others. I have never experienced service like it before ( and i have stayed in a lot of hotels of all ratings ), nothing was to much trouble and this hotel truly put much larger and much more expensive establishments to shame. The free bar in your room and in the Living area where always fully stocked, and if you needed anything just ask and it appeared. I was truly surprised by this hotel, it is of boutique size but punches well above its weight. I will not be staying anywhere else in Amsterdam, do your self a BIG BIG favour and try it you will love it. OH i forgot the breakfast served by Sam, delightful !! !\n\nReview 12:\nThis hotel is absolutely gorgeous both for its architecture and for the interior design. It's 10 mins walking distance to the city center and facing the canal. Very close to the flower market as well. Everything there was so comfortable and warm. Such a great atmosphere with a lovely fireplace and very efficient and kind staff. The thing I enjoyed the most was their \"feel at home\" concept. They basically have a 24/7 open bar in the lobby where you can help yourself with food and drinks (both alcoholic and non-alcoholic) as you please, just like you would do at home. This is absolutely amazing. I also enjoyed their breakfast service, with local specialties and a chef who can satisfy your desire for omelettes right on the spot! Our room was absolutely perfect. There were 3 different types of pillows, very comfortable and soft (including memory foam). The room was very clean, beautiful view and perfect quiet acoustic. We also had complementary drinks in the room and free wi-fi throughout the hotel for the entire stay. In one word: FANTASTIC. A+\n\nReview 13:\nLovely hotel in great location in Amsterdam. We spent most days out and about and would drop in to the hotel for 'lunch/afternoon' tea from the complimentary all day open bar (drinks and snacks plus internet access) and head back out again all afternoon until pre-dinner drinks at the hotel bar again! So we probably saved a bit of money on lunches and cocktails and it was very nice to have a sense of feeling 'at home' in the hotel without having to put our hands into our pockets for everything. Rooms are a little squeezy but clean and tasteful. If you are going to Amsterdam, hiring a bicycle for the duration is a great idea as you can cover lots of ground and even head on out to their lovely countryside in no time. This is a very nice hotel if you want a very comfortable and convenient stay in Amsterdam.\n\nReview 14:\nI had the pleasure of spending one night in this hotel in route back to Boston. It is a beautiful, well managed property with wonderful amenties (a 24 hour coffee/tea/wine/beer/liquor in the lobby and carafes of gin/scotch and cognac in rooms). The breakfast was also terrific.This hotel is very clean and well located to all of the major sights, I would return in a heartbeat.\n\nReview 15:\nWe stayed here for 5 nights from April 28 - May 2. It was such a treat! There are two internet computers free to use in the lobby near the free bar. Along with drinks (wine, alcohol, sodas, water, coffee...) they also had candies and other snacks throughout the day. The staff was very friendly and courteous. We were never up early enough for the free breakfast that goes until 11 am but I am sure it is good. The room was large enough to feel like a comfortable place to be for 5 days with a desk tv, dvd, sitting chair, couch and wardrobe. The bathroom was very nice with a relaxing rain shower. The location is PERFECT for walking anywhere you want to go. And as the previous reviewer said, the bar and the lobby make it a treat to come home from a night out; you can relax and have a nightcap before returning to bed without spending any more money. I HIGHLY recommend this hotel. I did a lot of research before choosing the banks mansion and I'm glad I found this place. You wont be disappointed.\n\nReview 16:\nMy 21 year old Daughter and I spent a couple of nights there. The rooms were a good size the bathroom large for European standards. Everything was included from the mini bar to the drinks in the lobby/ bar area. The location was very central. We also went to the Purse and Bag Museum which was close by and worth the trip. The hotel I think is better for Couples and families with Adult Children.\n\nReview 17:\nNot a wink of sleep with such an awful mattress and pillows. But to make matters worse........the room was not ready for us when we arrived (hours after the check in time! ), the first room they offered us had never been cleaned. So gross! The second room was better but still had the last guests dirty plates laying around. The safe was broken. We were supposed to have a balcony room but since all of those rooms were dirty we would have had to wait even longer until they were cleaned or we could take what was available. Small and akward doesn't give this room justice. The bathroom was like a cofffin! The room never seemed to get vaccumed! We only came across one nice employee and the lady who ran the kitchen was sweet. Other then that GOOD LUCK! Not a single thing was done by management to reconcile all that went wrong. I will never in my life ever stay at this location again!\n\nReview 18:\nJust fabulous!! Clean lovely rooms, polite, cheerful and helpful staff. Worth every penny this hotel and will definately be returning later in the year. Such a relaxed hotel, no rowdy stag or hen do's here! I booked it via hotel club for great price and without specifying was given a lovely room overlooking the canal. Inclusive drinks a big bonus and the breakfast kitchen was wonderful. I will recommend it to anyone who is visiting Amsterdam. It is so central to just about everything, in walking distance of it all. You so wont be disappointed. We went to the supperclub and boom chicago too. A totally brilliant weekend!! !\n\nReview 19:\nWe stayed 5 nights at the Banks Mansion before we joined a 21 day river cruise. This is one of our best hotel experiences for several reasons but the main one would be the super friendly staff that really made us feel welcome from the moment we arrived with our mountains of luggage. The concept of mini bar, lounge drinks, breakfast etc all included is sensational, nothing better than being told no extra charges when checking out. The lounge is a great place to have a drink after all day touring/shopping, and a great place to meet other guests staying at the hotel. Our rooms were a good size and bathrooms excellent. Location is good, easy walking to just about every site, we also caught the tram when feeling a little lazy, there is a tram stop just across the road from the hotel. If you can't decide where to stay in Amsterdam book the Banks, you won't be disappointed.\n\nReview 20:\nThis is an ugly place to stay. The decor was more old fashioned and dated than retro, the bedrooms disappointingly small and the general quality felt more like a hostel than a hotel. One is invited to relax in the rather oddly decorated lobby, yet there are very few seats. We gave up being stared at by other guests and retired to our room. The Walls were wafer thin, the beds were very small, and water pressure in the showers made rinsing my hair virtually impossible. The water temperature was also difficult to control. It is well situated, and worth two stars at a push, but not four. As a result of these issues we felt it was overpriced. We will never stay there again. Do not pay in advance. Be very wary of all the positive trip advisor comments. The manager was very anxious that we wouldn't post negative views, and asked us what she could do to prevent it. Don't blame her, but it made us realise how manipulated reviews can be.\n\nReview 21:\nLocation: great location, we could see a canal from our window and we never used public transport once apart from to get there from the train station. Its in walking distance of everything else. Hotel:Stunning. The reception is set in a lounge type area with free hot and cold drinks and an array of snacks all completely free-fanastic! Staff: upon arriving our room had not been cleaned-the staff immediatly moved us to another and put a huge vase of lilies in our room to apologise. They are always friendly and helpful-including sending someone to help when I couldnt open my suitcase! One night we asked directions to a resturant which we gave in detail and they even asked how our meal was when we got back that night. Food: breakfast is set in a sweet little dining room, mainly cold stuff but they will cook you gorgeous pancakes and ommelettes. Room: The most gorgeous hotel room I've ever stayed in. The decor and furniture are stunning, huge comfy beds, stocked fridge, flatscreen tv, gorgeous bath room with tv speakers.\n\nReview 22:\nThis hotel was a welcomed relief after 25 hours of traveling. The staff was very friendly, and we were surprised by an upgrade to a suite. This room was wonderful, with a very large living room and separate bedroom. The bathroom was large with a big whirlpool tub and separate glass shower. Everything was included. We had wonderful views of the canal,as well as the street. The staff gave us a wonderful recommendation for dinner at an Italian restaurant within @ 3 minutes walking distance. The king bed was comfortable. The buffet breakfast was excellent and was included in the price also. The hotel was also in a great location, and within walking distance to all the main attractions and great restaurants. The staff were consistently helpful and gracious. When we return to Amsterdam, we will stay here again.\n\nReview 23:\nMy wife and I stayed at Banks Mansion for 5 nights over new years. From the moment we arrived, we felt extremely comfortable and welcome. Our room was not ready when we arrived (it was 10.30 in the morning!) but our bags were taken and we were shown to the refreshment area where we had a well needed drink. We then went for a stroll and came back an hour later and our room was ready. The room was small but the bathroom huge. It had everything you need, including the free mini-bar which is a great touch. The hotel itself is in the perfect location in Amsterdam. It is within walking distance of the city centre but just far enough away that it is that little bit quieter. You can also walk in the opposite direction and be at the Van Gogh Museum and the Rijksmuseum in 10 minutes. The best thing about this hotel, though, is the staff. All the staff we encountered (especially Nancy and Pamela) were friendly, helpful and knowledgeable. We hope to return to Amsterdam one day and when we do we will stay no-where other than Banks Mansion.\n\nReview 24:\nThis hotel is perfectly situated within walking distance to all attractions. It is situated on a busy road, however our room on the 2nd floor was double glazed and we heard nothing. Our beds were SO comfy with pillows to die for! The all in policy just helps you to relax. A glass of wine after a hard days sightseeing, a few nibbles with a coffee, a bottle of water, a brandy as a night cap - its all there - no nasty bill at the end. You help yourself to everything and anything. Breakfast is superb. Omelettes made to order, crispy bacon, fruit, croissants etc... The staff made us both so welcome. On wandering around we saw other hotels we had considered but none came close.\n\nReview 25:\nHad a wonderful time as a guest at Banks Mansion, were made to feel very much 'at home' with much more than you would expect from any hotel........espresso machine, cognac, whiskey, gin and mini bar all included in price. Excellent breakfasts and open bar plus wine and cheese in evening. Great rooms, great location and warm welcome.\n\nReview 26:\nStayed 4 night at end of aug 08 Did a lot of searching on trip advisor first. a good location I had looked at dam square originally for accomodation and was put of by the likely noise and was right to stay a little further away from the square. we walked from central station to the hotel took 30 mins however taxi is less than 10 euro. trams stop very close to hotel also. good accomodation. excellent breakfast. bar in lounge a nice concept .staff friendly . we were upgraded when we arrived to a canal view so very happy with that. found it was cheaper to book through hotel website direct. my tip ref the anne frank house book online much easier no queuing. when we arrived at our alloted time straight in. the other queue was round the corner of the building so glad we pre booked the tickets.\n\nReview 27:\nMy wife and I stayed at Banks Mansion for six nights. The hotel reception staff were always helpful and pleasant. They gave excellent suggestions for local restaurants for dinner. The amenities such as free mini-bar in room as well as drinks in the lobby made the hotel atmosphere very welcoming. Free wireless internet was also a bonus. Breakfast was more than adequate. The room beds gave us the most comfortable sleep we have ever had in any hotel in the world. No hesitation in highly recommending this hotel. We had a most memorable time in Amsterdam and Banks Mansion was a significant factor.\n\nReview 28:\nHaving stayed in various other hotels over the years we booked the Banks Mansion on the strength of Trip Advisor reviews. We really weren't disappointed. We arrived early expecting to have to leave our luggage until later, but were shown to our room straight away. The room was a good size, very clean and attractive, and most importantly the bed was VERY comfortable. The staff were all lovely, breakfast was great, the free bar is a lovely idea and the shower was fantastic. Next time I will make sure I book a bath, but that is my only gripe. We had booked a canal view room, but whilst that sounds nice we were out and about, walking around the canals. Maybe its a good idea to ensure that the room is quieter. The location was excellent, within walking distance of everywhere we wanted to go. The walking also helped stave off the inevitable weight gain that follows too many pancakes. We love this city and visit every year. Next year we'll definately stay here again.\n\nReview 29:\nPaid \u00c2\u00a3424 in advance for two rooms for a one night treat with friends. On arrival at 10.00 am we were glibly told that due to routine overbooking there were no rooms for us, and we would be staying in another hotel down the street. Appreciate this is not a review of the other hotel which was frankly like a travel-lodge with mood lighting and knocking shop air freshener so will stick to describing what we paid \u00c2\u00a3424 for and didn't get. Number 3 hotel on trip advisor Canal side location Air conditioning Fully inclusive drinks in the lobby. (alternative didn't even have a mini-bar, never mind a free one) Free use of the in room entertainment Free wi-fi To top it all - whilst we were in the lobby they continued to check other guests from across the Atlantic. Did they refund the difference between what we paid and the \u00e2\u201a\u00ac89 a night rooms we got? No. Disgusting. Don't bother booking. You'll be let down on arrival.\n\nReview 30:\nWe booked this hotel as part of a package deal and were not disappointed. We paid a bit more for a canal view room and it was definitely worth it, the view from our room was amazing. The staff were friendly, rooms impeccable, breakfasts were great and we really enjoyed the complimentary drinks, an unusual but very welcome addition. I would definitely stay here on any future trips to Amsterdam.\n\nReview 31:\nIt's everything you would want in a small wonderful hotel. Once you walk through the doors everything is included in the price. All drinks, mini bar, fast wifi and a made to your order breakfast. There are great down duvets on the beds! Be sure to buy your museum tickets from the hotel for the Fast Line entrance. It is right on a canal and centrally located to all museums and delicious restaurants. Have the reception recommend restaurants for you. Enjoy your visit! Patti\n\nReview 32:\nMy partner and I stayed at the Banks Mansion in July - this was our second stay at this amazing hotel. We had stayed there in March 2005 for a few days and liked Amsterdam so much we decided to go back in the summer and we immediately booked our room. We love the rooms - this time we had a deluxe room with view on the canal - the bed was very confortable and the shower with steam function is particularely nice after a full day of walking. I had read previous reviews about the fact that the lobby bar was not re-stocked in the evening but this was not our experience. There was always wine, beer and snacks available in the evening but what we particularely enjoyed was the espresso/capuccino maker we could use anytime. We also loved the complimentary internet access (2 stations in the lobby). The breakfast was excellent and most of all, all the staff we encountered was extremely helpful and would go out of their way to make our stay perfect. We will definitely be back in Amsterdam and certainly will stay at the Banks Mansion.\n\nReview 33:\nStayed here during easter weekend and never had any problems. The Breakfast was v-good, the double room was a good size for two and a thought the free mini bar and bar down stairs was a nice extra. I would definitely stay here again coz of how good the hotel was and with it being in a great location( next to rembrandtplein)!\n\nReview 34:\nGood service and helpful staff. Comfortable, quiet room (if a bit small) and bed. Our room had a great rain style shower. We especially liked the lobby and general decor. It was ideal for being in the centre of things, only a short walk in any direction to see something special. Make sure you ask for a canal view - it is worth it. We did a deal to include breakfast and it was well worth it - plenty of choice.\n\nReview 35:\nI'm just back from a fab weekend in Amsterdam at a newish 4* hotel called Banks Mansion - it was very much to be recommended (with amazing free bar in the lounge and free booze in the room). We booked through lastminute and the rate was about GBP330 including breakfast, tax and service for 2 nights. Amsterdam was especially pretty decked out in Xmas decorations. Went to the Rijksmuseum (very good although part of collection was in storage due to building renovations), Van Gogh museum (excellent and you can buy your tickets at the hotel desk), Anne Frank house (interesting in a macabre way), and walked through the flower market (pretty) and red light district (strange!). We found several good restaurants, mainly informal places in the neighborhood where we were staying (Grachtengordel south) such as the Piet de Leeuw steakhouse which is a couple of blocks from the hotel, and one on Egelentiersstraat in Jordaan that was great because it had live music - called Claes Claesz. I also recommend the newly published (July 2005) Rough Guide to Amsterdam. I'll definitely be going back to Banks Mansion. Have a great trip!\n\nReview 36:\nThis place was amazing, we needed a peaceful base as we were running our first marathon and this place ticked all of the boxes. Really handy to be able to go to the bar and help yourself to tea, coffee, waters, juices, beers, wines and spirits etc etc. Also a great selection of cheese and salamis to sample. Breakfast was also amazing and the staff could not do enough to help and make our stay as wonderful as possible. Great location. Recommend fully and will return!\n\nReview 37:\nI am a frequent traveler to Amsterdam and, after many trial and error, I have found this hotel. Here is why I like this hotel; 1- centrally located: Close to the flower market, by walking distance to the Rijksmuseum, Dam square, etc..., 2- Fantastic staff, 3- very good breakfast and, 4- reasonable price. On top of this, bar is free. By all mean, I recommend this hotel\n\nReview 38:\nThe Banks Mansion was exactly as advertised. A truly comfortable stay in the heart of Amsterdam. The staff were clea rly very well trained as well as being excellent linguists. They looked after our every need without being in the least servile. They clearly understood the meaning of hospitality and professionalism.One word of warning, we booked our one night through Expedia, two days before we travelled, they charged us \u00c2\u00a350 extra so book direct! Expedia refused to make a refund.\n\nReview 39:\nThe hotel is centrally located just off Herengracht. Its an easy tram ride directly from Central Station on trams 16, 24 or 25a. Hotel staff are extremely friendly, efficient and eager to please. The Room was comfortable but very small. The bathroom was very good with a nice full size shower, there was however not too much space for toiletries (shelving etc). There was a choice of pillow type which was a nice touch and the bed was comfortable. There was complimentary dicaners in the rooms containing Gin, Scotch and Brandy which was a nice touch. Also the Mini-bar was inclusive in the price and restocked regularly. Downstairs in the lobby / Living area there was a nice open fireplace and comfortable seating. There was also a complimentary help yourself bar with sweets, nibbles and coffee. It was disappointing that WiFi was an extra cost in the room but there were two computers and a printer for guests to use in the lobby. Breakfast was good and the omelets/ french toast were cooked to perfection. I would certainly use this hotel again.\n\nReview 40:\nAbsolutely loved this place. Yes, it is higher priced than others but the service, rooms, breakfast, alcohol and apps, \"home\" feeling, location.....I could go on and on. The service was really the best. Everyone was so nice and helpful. I asked them to get us a birthday cake for our friend who was traveling with us and they came back with the most beautiful and delicous cake from the best bakery in Amsterdam. They gave us a tray with plates, knife etc. Then after getting home, I realized we had left one of our shopping bags of souveniers in the lobby. I sent them a email asking about it and they had it and shipped it to us in the USA.. I had to sign an authorization for them to charge my cc but I completely trusted that they would box my items safely and they all arrived in perfect shape. The breakfast was great- chef to cook to order omletes, eggs, pancakes and typical European buffet items. Free mini bar and alcohol in room and a complete bar and snacks in the lobby. Great mingling place with your travel partners or to meet others. LOVE LOVE LOVE Banks Mansion!\n\nReview 41:\nI just want to add to the praise for the Banks Mansion Hotel. The perfect place to stay in Amsterdam for either business or pleasure. My husband and I had 3 wonderful nights in May 2006 at this hotel. Our room was a little small and not in the best location, but I would recommend this hotel without hesitation. One reviewer complained about the noise level from the street, but I did not hear a thing and our room was on the street level. The rooms were very clean and comfortable and the bathroom was up-to-date with a very pleasant rain shower. The breakfast was very nice with many choices and the snacks in the lobby where a real treat after a day of touring. I would definitely stay here again if I have the pleasure of returning to Amsterdam. Also the location is perfect.\n\nReview 42:\nWe stayed at the Banks Mansion in September. It's right on the Herengracht. We requested a canal view room (which costs more), and had a great view of canal and street life. The most unique and value-added aspect of the hotel is that drinks in the room (they have decanters of gin, scotch, and other liquors and bottles of beer) and in the lobby lounge area all free of charge. Rooms were well appointed with modern decor. The room sizes were small by US standards, but typical for most European cities. The location near the Rembrandplein was excellent. The room cost over 250 Euros, at the current exchange rate, that was well over $300, so it's a pricey hotel.\n\nReview 43:\nLocated within the Canal Zone, Banks Mansion is an excellent vacatoin stay in Amsterdam. The staff at the front desk are helpful and very cheerful. The rooms are very modern, albeit a bit small. We did not pay to upgrade to a canal view room. I'm not sure it's worth the extra money unless view is of paramount importance. The included breakfast includes both the usual cold dishes as well as cooked-to-order eggs, french toast, and dutch pancakes. The lounge of \"Living\" as they call it is verz cozy, providing free wine, beer, liqueurs around the clock. At 5:30 they put out a nice spread of cheese, meats, and bread. If you don't like to drink with others, the in-room minibar is well stocked and also free. The lounge also has two computers with free internet service.\n\nReview 44:\nStayed there 3 nights with my wife. Great location \"between\" the busy city and more relaxed quarters with antique shops, galleries and good restaurants. We didn't need any transportation during our stay due to the location (visited e.g. Rijksmuseum, Anne Frank Huis and Oude Kerk). Very friendly staff. The room was small on US standards, but big enough for a few nights stay. For dinner experience visit Pasta e Basta with singing waiters / waitresses. We learned to visit the museums early in the morning, i.e. before 10 am. The queues were really long in the afternoon. Banks Mansion is one of the best hotels I've stayed at (I'm staying 40 - 60 nights a year in hotels mainly in Scandinavia, US and Asia). If you fancy large 5 star hotels, this is not your place. If you would like to stay in a smaller place with cozy home feeling, this definitely is your place.\n\nReview 45:\nOn the strength of all the great reviews on TA, I stayed here for one night on a business trip. The hotel is everything all the other reviews say it is: great location, nice lobby, fantastic rooms, very friendly and very helpful staff. I found breakfast a bit disconcerting because it's so informal but once you get used to it, it's great and food is lovely.\n\nReview 46:\nJust returned from a 2 night stay here. I had stayed there previously when it was called the Canal Crown, and things have improved a lot since then. Great location close to some main attractions. Free bar & minibar is a good idea and works well. For the price, I found the room could have done with a little fixing up as some fixtures were showing wear & tear, but overall a nice room. Large rainshower in particular a great feature. Staff very friendly and helpful.\n\nReview 47:\nSpent five nights at this hotel last week and have only good things to say. It is in a great location..walking distance to everything. Great staff, clean, comfortable room (212) with big bathroom (separate shower and large tub). Breakfast included - nice selection with made to order eggs and pancakes - more like crepes but delicious. Nice to go back to the hotel after walking for hours and have a glass of wine with some appetizers. And the wine was not bad! I had initially wanted to stay in a canal house to really get the flavor of the city but wanted one that included breakfast and couldn't find that. I also usually stay in a smaller, more boutique style hotel. However, I would stay here again.\n\nReview 48:\nThis hotel has everything you would expect for the price - exceptional service, great location, beautiful decor. Situated on the Herengracht (canal) and on a tram route it was very easy to get around Amsterdam from here. The thing that makes the Banks extraordinary is that everything is included in the price, and I mean everything - breakfast, minibar, internet (wifi and 2 computers) and \"The Living\" with comfy chairs, gas fire, coffee machine, and in the evening an open bar and a range of snacks. Staff were unfailingly friendly and helpful. We felt so at home here we didn't want to leave.\n\nReview 49:\nI am a regular in Amsterdam, and I recently spent a week on business there and stayed at the Banks Mansion. As mentioned elsewhere, the location is superb - convenient for the museums and Leidesplein in particluar. The shower is absolutely spot on, and the free bar/snacks are a great idea. The only minor flaw is that the hotel is on quite a busy street so you can hear traffic. Overall excellent, would recommend to any visitor. PS Take some CDs and take advantage of listening to music in the shower!\n\nReview 50:\nBy now, every great feature of this hotel has been cited in previous reviews. I'll just restate quickly. If you're staying in central Amsterdam, you can't ask for a better location. The hotel pays extreme attention to detail and comfort options. The entire staff is wonderful without exception. The \"concept\" - everything from full cooked breakfast to the in room mini-bar is included with the room rate - is refreshing and ought to be adopted universally. One last item I want to mention. Our room (I would assume all rooms) came equipped with the best shower ever! It's a 10-inch diameter straight-down rain head (a hand spray is also provided). I could have stayed under that thing for hours.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33948, "query_start_index": 33950, "query_end_index": 33950, "truncation_seperator": "... 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{"id": "2516004", "pid": "2516004", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\n5min walk to universal studios and city walk,food was excellent,helpful staff Rooms very nice,would have no hesitation staying there again\n\nReview 2:\nMy wife and I got a regular room on the 18th floor. It was reasonably spacious, nice appointments and the bed was very comfortable. And for being on the 18th floor, the water pressure was magnificent. It had a tub/shower combination and the shower head was magnificent. One thing that caught us off-guard though, was that there were NO vending machines of any kind on any of the floors. If you wanted a soda or some munchies, you had to go down to the gift shop on the lobby floor, and there was no refrigerator in the room. Bottled water WAS available in the room for $5.00 though! There of course was a mini bar in the room, but we didn't even open it! The service was very good and the staff was extremely friendly and helpful - they couldn't do enough to make your stay enjoyable. Overall though, I'd have to give them an excellent rating. Overall though, I'd have to say that it was value for the dollar, with the exception of their over-rated buffet, but that's a completely separate review.\n\nReview 3:\nEverything about this hotel is above and beyond what i would expect. Drive up and someone is right there offering to help with luggage. Check in was easy and front desk staff was friendly. We were escorted to the elevator by front desk person that helped us. Our room is on the 8th floor with views of universal. Our luggage arrived soon after we checked out our room. That person was friendly and gave us good info on area. We ordered breakfast the next morning and it arrived on a table wheeled in by a waiter. Food is exceptionally good!!!! Before coming here I read reviews everywhere about Hilton and Sheraton both near Universal. Without hesitation I know I made the beat choice. A truly perfect stay and we have 3 more nights to go! !\n\nReview 4:\nThis hotel is not worth considering. Horrible customer service. The only favorable factor is that it is close to Universal Studio. The information at the hotel is not synchronized with Hilton corporate site, which creates total confusion when you make reservations through Hilton direct numbers. I will not stay here again.\n\nReview 5:\nGreat Location, great soft beds, fantastic bells and parking service, great breakfast and service, the first room we were given was not clean we even found a used bandage in the wardrobe, they changed our room, small rooms, need upgrading. On the 25th we had dinner in the hotel, 30 min before they took our drinks order, 40 min for the food order, water and a diet pepsi order never arrived we asked 4 times, after 55 min I went to star bucks and bought drinks, the food was served cold, rude waitress 10 person dinning and we were told sorry very busy. Try the Sheraton better hotel and service.\n\nReview 6:\nI have never written a review, but I thought this hotel was just great for going to Universal Studios and touring Hollywood. A nice surprise. I wish it were located next to Disneyland. The free shuttle was right there when we needed it, and it saved us the parking fee at Universal We had a beautiful panoramic view, and the hotel food was good too. We also saw a Disney celebrity on our floor.\n\nReview 7:\nThis was the designated hotel for a conference (held elsewhere) that I attended. First impression of hotel was soured by division of duties / labour between people \"greeting \" you outside front door and bellman - apparently there's a difference in responsibilities and the former can't help arrange luggage to room. I was corrected by the former and dont really need a insincere 'have a good day\" afterwards Room was large and comfortable, although rather dated decor. No complaints about quality of the bed though as I slept soundly. Good choices at buffet for breakfast. Evening meal was less successful with slow, surly service - if my drink had been \"placed\" any harder on the table, I think the glass would have broken Fitness centre is a depressing, dingy joke - looks as its just cobbled together from a few guest rooms. Couple of cardio machines and free weights, no facilities to stretch / cool down....not somewhere to get a thorough workout Booking a car...glacial, disinterested service and staff couldn't remember details during the conversation. Maybe the hotel works for leisure travellers but if you want anything in a hurry as a business traveller, don't bother\n\nReview 8:\nTerrific hotel in a great location for Universal Studios. Generally the hotel could not be faulted. Would definitely stay again.\n\nReview 9:\nThe rooms smelled, the carpets had huge stains on them, the TV's in the rooms are about 20 years old. Hilton needs to step it up and catch up with the times. No microwave or fridge in the rooms. The only plus is walking distance to the park.\n\nReview 10:\nWe stayed here for a 3 nights stay in November '11, the hotel is nice and staff friendly, could be a little be more well decorated. Breakfast must be improved. location is great.\n\nReview 11:\nWe didn't go to Universal Studios but went to Burbank (WB tour), city walk, and Walk of Fame area. This was the perfect location. For a 3 night stay, we only took our car out 1 time. We walked or took metro the other times. We booked standard king room but I'm not sure how (maybe being a HHonors member), we had a 20th floor (out of 22 floors) huge alcove executive room. We had a fruit platter with bottled water waiting in our room and received vouchers for breakfast and appetizers. What a WONDERFUL unexpected surprise!! I will say the staff isn't the friendliest (front desk, concierge, breakfast staff) or the happiest, other than Jill in the Atrium Lounge (she's great!). But for the upgrades, location, nice clean hotel, we'd come back if we're in the Universal City area.\n\nReview 12:\nNice Business Hotel, efficient, clean but no character. however you don't tend to need character when you are just about to catch a flight, which is what this hotel is meant for. They have the added bonus of having a hertz rental drop-off point which is extremely handy if you use them. Staff are friendly and you won't be waiting long to check in.\n\nReview 13:\nHorrible, horrible, horrible! We booked our wedding here and guess what? They found a larger party that will make them more money and booked on top of our date! And this is not the first time either! I heard stories from friends, and its not the first time they've done this! On top of that, they won't even compensate us for what they did to us. They treated it as if it was our fault. Me and my fiance were so mad. They don't care about the customers, they only care about their profits.\n\nReview 14:\nI believe they should downgrade this hotel from hilton to a lower level hotel of the hilton family. This hotel is old! And not good old. For instance elevators were not working when we arrived, we had to take the service elevator. When we asked the staff about it, they said that elevators are always a problem there, and apparently the owner wouldn't pay for its modernization. At the room TVs are old small Tube TVs, something you can expect at a motel or hostel. I usually choose Hilton because you can't be wrong with it. But not at this one. I rather stay at a 2 or 3 star new hotel then heading to this Hilton again. Pay attention if there's an event going on Universal at night you may find it difficult to get back to your hotel.\n\nReview 15:\nThis hotel has a great location, but unfortunately they seem to have cut corners with their staffing. When I checked into the hotel, there were only two people at the Front Desk, and this was at 8pm! The morning was a little better, with three people there to help out, but I still feel that they were skimping on service by not having at least four people to help hotel guests during a busy time. The room service was quite good, and the attendants in that department were professional. My only other issue was with the connecting doors between rooms. I didn't request a connecting door, as I am traveling alone, but it didn't seem an inconvenience so long as the door lock was secure. Boy, was I wrong!! There seems to be absolutely no insulation or sound-proofing between connecting doors. One would think that a HILTON could afford to spend some money to make sure that noise doesn't travel freely between rooms, even if they are connecting.\n\nReview 16:\nWe checked in to the Hilton Universal in California. we got a room on the 22nd floor. this room is very dirty. we would never stay here again. we had to take cold showers due to boiler be broken.\n\nReview 17:\nWe had a very pleasant visit at this property. The views on the upper floors are astonishing, and I found the rooms in general to be generously sized and quite comfortable and in good condition. It was easy to get to most parts of town from here, even in LA's notorious traffic jams. Service was properly attentive and I thought the hotel was actually quite reasonably priced. This is a great base for exploring the LA area. Not every stay is perfect, so I'll note the deficiencies. The property has few amenities on-site, and those it has are unimpressive. We weren't tempted by the sole restaurant, never even saw the pool or exercise facility. The property in general is due for a renovation in the next 2-5 years, I'd say--it's getting tired in the public areas.\n\nReview 18:\nMy husband and I spent Valentine's night at the Hilton. The room had a beautiful view and the staff was very nice. However, I woke up the next morning with bug bites on my body. My lucky husband only found a couple of bites on his body. The hotel took a report and apologized. That was it. Right now I'm in the process of washing all the clothes we wore. I hope we didn't bring home whatever bit us. Even though everyone was nice, I'll never go back there again. I have traveled a great deal, and this is the first time I've ever encountered this problem.\n\nReview 19:\nThis Hilton is situated just steps from the entrance to Universal Studios, though it is also very close to the freeway and easy to get to other sites in Hollywood and Los Angeles. I am a Diamond member so I stay at Hilton properties almost weekly. I do not like paying for parking, but it is standard for many full-size Hilton hotels. Also, you will pay for internet as well unless you are a Diamond member, so I got lucky there, although I don't understand why a Hampton Inn offers free wi-fi. I found the hotel to be clean, quiet, and with a friendly, attentive staff. The buffet breakfast is vast and great, though not cheap (you get what you pay for).\n\nReview 20:\nWe stayed here for memorial day weekend, and we went to universal studios and the city walk. When we came back to the hotel later that night, the room was still dirty, music was put on real loud, THEY WENT THROUGH OUR STUFF AND TOOK A BAG OUT OF MY SUITCASE, and left a dirty robe on one of the beds. When we talked to management about it, they were super rude to. I definitely won't be staying here ever again.\n\nReview 21:\nI had reserved and paid for (up front) a twin (non-smoking room) 4 months in advance. Our flight was delayed, and we only arrived at the Hilton Universal City at around 9pm. I was however told by the front desk that they had given away our non-smoking room and they had no other option but to give me a smoking room (this despite the fact that I am a Hilton VIP member). The smoking room they had given was so filthy and chock full of smoke particles. The ventilator the hotel staff placed in the hotel room was of no use. One of my children (who is asthmetic) had breathing problems, and chose to sleep in our car parked in the Hilton's basement carpark instead (thats how bad it was). The bedsheets and bathroom were also filthy. We even spotted a cockroach running along the walls outside our hotel room door.\n\nReview 22:\nStayed at Hilton with family - and booked 2 rooms. Requested roll away beds so kids didn't have to sleep with a parent. Houskeeking and front desk were RUDE and denied request for roll away - BUT would supply an extra pillow - so child couls sleep on the floor!!!!! How much work could it have taken to bring a roll away bed to room??? I will not use this hotel again - as I have much better luck with Marriott . Also - to get to lobby - you have to walk trhough a buffett line . Never again.\n\nReview 23:\nAs we are planning to go to Universal Studio, decided to stay at Hilton LA Universal City. It is conveniently located and a short drive (10mins) from downtown LA. There is a free shuttle bus to Universal City (which also picks up Sheraton next door) but it is easily walkable to Universal Studio (across the traffic lights). Overall we were happy with our stay.\n\nReview 24:\nMy son and I were in LA and on a very tight schedule. We were leaving the Universal City Hilton and needed to print our boarding passes before arriving at the airport that evening. We would not have access to a printer for the entire day - but the website for the airline was down. I spoke with Darwin Wang at the front desk and he attempted to print them out - and even called the airline for us. Even though we were checking out, he said he would check back on the airline site for us later and we should come back and he would leave the boarding passses in an envelope for us at the front desk......And amazingly enough, he did. This was exceptional customer service. This is what makes people want to return to a hotel. We have stayed within the last two years at Hiltons in Greece, Australia and in the U.S. - and on this trip we wpent the first night in a VERY lackluster Hilton (Mission Valley San Diego) where we would never return, but Darwin Wang restored my faith in the U.S. Hiltons. Universal City Hilton highly recommended for great staffing.\n\nReview 25:\nThis is a great hotel. You can\u2019t beat the location, but it is the rooms and amenities that are the real star. The rooms are modern, comfortable and well appointed. They really have a high end feel. Also if you get a high enough room, you will have a great view. The staff was extremely accommodating and the hotel has a lot to offer (multiple restaurants, a large store onsite, shuttle to Universal, great pool, etc.). I really have no idea how some other recent reviews questioned the accommodations. I found them first rate. This is by far the best Hilton I have ever stayed at. Don\u2019t hesitate to book here.\n\nReview 26:\nStayed at the Universal City Hilton last night rather than drive home after a concert at the Gibson Amphitheatre. The staff at the hotel were very attentive and pleasant. The room was spacious and comfortable. We ordered room service after the concert and it was promptly delivered and good. The beds were comfortable. The only down side was the bathrooms. The room does not have hair dryers and we had a issue with the shower (couldn't get cold water or turn it off). Engineering showed up quickly to remedy the situation. With that in mind, I would not hesitate to stay at the Hilton again.\n\nReview 27:\nWhen I stayed at this hotel for 2 nights, I came back with welts all over my body! I had at least 100 bites. I called the hotel to notify them, and they did nothing but try to convince me that I got the bites somewhere else. Needless to say I will NEVER stay at this hotel again for as long as I live.\n\nReview 28:\nWe expected more from this hotel. The rooms need updating, and most of the staff were just okay. As we were allergic to the feather bedding we requested other pillows and blankets. They delilvered us the pillows and blankets and left it to us to change our own beds, we had to put all the feather bedding into the closets. Also, when a hotel advertises internet access available it does not mean free. The hotel is next to Universal. We were told by hotel staff the walk to the Universal Cily restaurants was just behind the hotel. They didn't mention that it was behind the hotel back parking lot, over a rather dark bridge across a busy road and through another parking lot. The hotel is not close to anything other than Universal, and if you are driving to the hotel and happen to arrive when there is a long line of cars waiting to get into Universal, then you are waiting in line to get to the hotel driveway. If you are spending the majority of time at Universal then the hotel is convenient, but if not then there are better locations to stay at.\n\nReview 29:\nI stayed for 4 nights and could not believe the friendliness and great service! An absolute delight. Also very convenient location for trips to universal studios. Rooms were very good and great beds as can be expected from a Hilton . Would recommend it .\n\nReview 30:\nHotel is nice and rooms are very clean. The hotel staff was wonderful, from the minute you check-in to the minute you check out..The staff is extremely friendly. Had some food in the bar and it was ok. The coffee shop is not good at all. The hotel is baout 15 minutes from West Hollywood and 10 minutes from Warner bros. I would definitely stay at this hotel again.\n\nReview 31:\nNice hotel. Staff was excellent. Rooms were clean and well appointed. I always dislike paying for internet, even though it was only $10 per day. Coffee stand was small but service was great every morning.\n\nReview 32:\nThis was our second stay at this hotel. The location is exellent for visiting Univeral Studios and Citywalk (a 5 to 10 minute up-hill walk), visiting Burbank and Warner Brothers Studios or NBC, or visiting Hollywood, with easy access to the freeway. The views from the hotel rooms are fantastic and the staff is very friendly. Just be aware that there is no longer a lounge or dedicated concierge for Executive Level stays, only the free continental breakfast in a room adjacent to the cafe on the main floor. Also, it is a long walk inside the hotel, to get from the self-park garage to the main elevators. The rooms are typical Hilton Hotel rooms.\n\nReview 33:\nWe stayed one night at this hotel in order to be close to Universal Studios which is a short walk away from the property. They have a shuttle bus, but we didn't take it. The room we had was spectacular. I believe we were on the 17th floor in a suite. The views of LA were fantastic as the whole front of the room were windows. The room itself had a couch, a desk, a mini refrigerator and a separate bathroom. The bathroom was just like a spa bathroom, very roomy, clean, modern and very good lighting. The bed was extremely comfortable. My only complaint was the location of the TV. It was located in a cabinet and was hard to see from the bed, and it was a little small for the room. They had a very nice outdoor pool, which we didn't use. I would highly recommend this hotel. It isn't cheap but it is well worth the money.\n\nReview 34:\nThe Hilton Universal City is in an exceptional location - If you book a room on the upper floors, you will have great views of the city, Hollywood Hills or Universal Studios. Certainly the hotel is one of the best Hiltons I have stayed in - Great staff, very friendly and nothing too much trouble. The outdoor pool and poolside bar area is something not to miss - Very relaxing. The hotel is well located for Universal Studios and only a short drive to Sunset Boulevard. We've stayed in several LA Hotels in the past, and this one is one of the best and well worth the money. Well done to the management team - They run a great hotel very well.\n\nReview 35:\nWe thoroughly enjoyed everything about our stay at this hotel. As our flight arrived from Australia at 7 am, we arrived at the hotel very early but were instantly shown to a room. The room was very comfortable and spacious, and was within easy walking distance of Universal and CityWalk. The metro station is just down the hill from the hotel, and one stop later you're at Gruman's, Madame Tussauds etc. The staff was very efficient and friendly and always ready to help with any requests. The breakfast buffet was superb and catered to all tastes... I could not fault this hotel in any way.\n\nReview 36:\nWe stayed at the Hilton Los Angeles / Universal City in February of 2012. We had a $1000 iPad that was in a case, in a bag, stored under a bench in our room that was stolen. Security checked the lock on the door and the only people in and out were us and housekeeping. After 10 phone calls to them, this is the final word: We have taken care of it on our end (which means to me they found the thief, but it is \"confidential\"). We submitted a claim to our insurance and it was denied because there is a safe in the room. Hilton is sending us a check for $200, which is better than a sharp stick in the eye, but nowhere covers the loss of the iPad.\n\nReview 37:\nWe were upgraded by a wonderful Front Desk person named Fidel when we arrived and told him about our Anniversary. His recommendation of the Dinner Buffet went noticed and we arrived, were put into the cattle call which is called food. The Host neglected to tell us the we could chose off of a separate menu if we did not want to eat the flavorless and excessive sugar ladened food offerings. I was forced to ask a buffet replenisher for butter and really did not feel that the price $44.00 was worth it. You may find it a value if you like to eat gluttonously and \"expensive\" crab legs that have watered down flavor or shrimp you have to peel and eat. Our mistake was that we did not learn our lesson and went to the Breakfast Buffet and got the same thing as the night past only the Hilton's interpretation of breakfast food. Not a good thing. It is a property that is beautiful and unfortunately a one nighter place.\n\nReview 38:\nDon't book with HILTON !!! I booked this hotel because I needed to run the LA Marathon. The LA Marathon moved the date two weeks earlier. I called and emailed Hilton to see if I could change my reservaton. Multiple calls and emails later, they still said No, sorry, can't modify or cancel your reservation even though it was a month ahead of time! Beware! If you are staying in this \"caliber\" of hotel anyway, book with another chain, and avoid the Hilton chain and its affiliate hotels. In the past I have had great cusomer service with Hyatt Regency. In fact this is the worst service I have ever encountered even with less expensive hotels.\n\nReview 39:\nHilton Los Angeles/Universal City January, 17 2008 Traveller from NZ Very over-priced -the night we ate at the Hotel the meal was cold and a pizza took forever and it cost a fortune. Someone had been looking through my suitcase and happened to leave a used Hilton pillowcase behind. Complained to security and room manager and I have had no response as to the outcome of their investigation. Handy to Metro - if you stay there eat out and keep your luggage locked. Air con very noisy.Concierge Dora on executive floor was excellent. I wouldn't stay there again.\n\nReview 40:\nStayed here with three kids (15,12 6) so we could visit Universal Studios. Picked it based on previous reviews of walking distance to front gate. About a 10 minute walk even for my 6 year old. Room was clean (eve nsmelled clean) and roomy with comfy beds. Very quiet and hardly heard anybody else on our floor! The only down side was the food. Restaraunts are geared more to adults and not a typical kid. The bonus was citywalk is right there so able to have many choices from fast food to more sit down type nicer places. Hotel does offer a shuttle to universal also. Was well worth the money and priced comparable to other hotels that were in the neighborhood but this one being the \"closest\". Is daily hotel parking fee too.\n\nReview 41:\nI was in LA for holiday and was very impressed by this hotel. I was at another 2 star hotel near hollywood walk of fame cos I heard its more central. But the condition of that hotel was so horrible that I checked out after just 1 nite and moved to Hilton. It was my best decision during the trip. We got the 14th floor overlooking universal studio. Room has a great view with the best bed and bathroom. Best of all, we got the room at just slightly over $130 per nite. It is only marginally more expensive than the 2 star hotel we stayed the nite before at Hollywood. We drove, so the location was not a problem at all. Universal Studio is only 5mins walk away, or if you prefer you could catch the free shuttle provided at the hotel. Definitely recommend this hotel to all holiday and business goers - esp those who has own transport.\n\nReview 42:\nWe stayed here for our first night in California specifically for it's location next door to universal, and it really is NEXT DOOR. From the front door you can walk to the park entrance and Universal CityWalk in 4-5 minutes. The room was massive, clean, very comfortable and a had a great view of North LA. The front desk staff where great and very helpful. The morning buffet was excellent with an extremely varied assortment of European, Asian and American items. Parking was about $14 for the night.\n\nReview 43:\nNice location for business or tourist travel. Parking is $17\n\nReview 44:\nBeing a loyal Hilton HHonors member I'm sorry that I ever stay in this Hotel, customer service is terrible, we're not demanding customers, just a clean room and medicre service will be ok with us. 3rd time that we stay here and all 3 times had horrible customer service \"Richard\" at the front was helping a couple before us and the couple left very frustated, upon my turn he stated that this Hotel was not for \"those type of peole\" when I asked him what he meant by that he said \"you know, dark color people don't tips us very well\" I ask him (Richard) to apologize to this couple instanly. he stated that \"if you don't like it your welcome to go also\". Rooms are old and blood on bed covers. 289/night plus 16 to park + hate towards minorities. The Sheraton is much better choice, I will never stay here again, Shame on you \"Richard\"\n\nReview 45:\nagain no previous booking upon checking in asked for any packages the staff offered room plus tickets to universal good value pay for everything at this hotel, aggressive for tips. nothing to complain about with this hotel we stayed one night, We squeezed in a private city tour in town car for 198.00 including tip the concierge offered us when we asked about city tours it lasted about 5 hours dont waste to much time at one place the driver showed us everything we wanted to see here in LA. Walk to universal studios.Friendly bar staff nice buffet dinner,\n\nReview 46:\nWe booked a room with two double beds for a day at Universal Studios. It is literally across the street - a short walk or if you prefer take the hotel shuttle that runs every 15 minutes after 9am. Room was extremely clean and comfortable - will definitely stay here again when we come back to Universal Studios for the \"Transformers\" ride. 8-) Only negative is the need to pay for WiFi if you're not a Hilton Honors Gold/Executive member. They should build the cost into the room charge - it comes across as a nickel-and-dime exercise. Note: If you are an ATT customer, you can sign into their national ATT hotspot for no charge.\n\nReview 47:\nIt's a nice Hilton business like hotel . The rooms are nice big size and the concierge is helpful . The pool area is quite good and is open till midnight ( is heated as well ) Close to Umiversal City board walk\n\nReview 48:\nI spend lots of nights per years in hotels traveling for business. That being said, it is tough to impress me or to even break out of the norm. The Hilton Universal City did both. I arrived early but my room was ready. The food in the Sierra Cafe (had the chicken & sausage alfredo) was terrific and the service from the front desk, to the dining room staff, to the gentleman who just dropped off a basket of fruit in my room, has been outstanding. Very attentive and overly helpful. After spending 100+ nights in hotels this past year (2009) this one really distinguished itself and has totally earned my loyalty.\n\nReview 49:\nIf you go in October you will fight the Halloween Nights traffic. It took us over 1 hr to travel what should take 15 min. We overheard another guest in tears as he was in traffic for 3 hrs. We couldn't leave the following night because we didn't want to risk being stuck in the closed access roads to the hotel. Hotel staff was less than helpful. They need to put signs up in the lobby or send out a paper notifying guests of the road closures, best alternate routes and best travel times. It ruined our weekend.\n\nReview 50:\nI use to stay here almost every two weeks because I love this hotel and my business meetings were nearby. These days I visit less often and actually miss this hotel. As usual I was upgraded to my corner alcove room on a high floor with a great view. As usual being Hilton gold I received my complimentary breakfast, evening snack coupons, and fruit basket was delivered to my room. This is a great hotel if you plan to visit Universal Theme Park. Sheraton down the hill is my second choice if the Hilton is not available. I will continue to return here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29228, "query_start_index": 29230, "query_end_index": 29230, "truncation_seperator": "... 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{"id": "268660", "pid": "268660", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDuring my stay, my suite was broken into while we were asleep! My wallet, digital camera, cell phone and golf clubs were all stolen!! The criminals escaped right through the front door of my hotel room in plain view of security cameras! The hotel did little to help except explain the would conduct a thorough investigation and get back with me in two weeks!! We really felt brushed off by the hotel staff, as if to keep things quite so that other hotel guest would not be alarmed. When in fact they defintely should be alarmed so they can try to protect themselves as much as possible. However, the police were much more helpful in getting me information on how to get home with out a form of identifcation! Overall, we will never stay at this establishment again because eventhough bad sutuations occur, it is how they are handled afterwards that is remembered!! !\n\nReview 2:\nI absolutely love the JW Marriott Ihilani. I was first here in 2008 for a couple of days after a week in Palau before flying back to LA. I had decided to stay here because I really dislike Waikiki. Way too noisy and I wanted to have quiet to relax. Wow, did they ever deliver. Rooms were fabulous and the lanai was perfect. Food was great, and service impeccable. I will be returning on June 1st this year for a week stay to celebrate the completion of my PhD and \"me\" time!! It's good to hear about upgrades, especially wi-fi in the rooms. Also I'm relieved to read the reviews that say the construction noise from the Disney hotel was not noticed. I was a bit concerned about that. This visit I will rent a car to explore Oahu more, in between my relaxing in a cabana on the beach!\n\nReview 3:\nWe spent two days at the hotel in August 2003. The rooms are great, large and airy but, depending on which side of the hotel you stay you have a view of the construction site right next door. We loved the idea of the lagoons but the days we were there you could not swim in the water due to jellyfish! I don't think that was a \"one off\", has something to do with the cycle of the moon and tides so if you have young children that is something to ask about before booking. Japanese restaurant was great.\n\nReview 4:\nLocated at least 20 minutes from HNL this hotel is the pits.. 7 miles to closest food / shopping. Rooms and common areas are filthy, staff doesn't care when you express concerns, rooms was filthy upon check in, carpets soiled and tub stained. Water is so \"hard\" it makes your skin itch and and showers look awful. They constantly trying to sell you a time share at this place\n\nReview 5:\nThe overall stay at the hotel was decent, however very overpriced. The pool deck is very small for a facility of this size, and gaining access to a lounge chair with an umbrella is virtually impossible unless you are willing to get up at 6:30 in the morning to reserve one at the moment they are made available. The crooks at the Ihilani do provide an alternative for those who wish to sleep in. You can pay $50 per day to rent a cabana on the beach. Quite a racket if I do say so myself. Additionally, if you find yourself stuck staying at the Ihilani, bring the manager with you to the room to inventory the mini-bar. The staff either does not restock the mini-bar between guests, or takes things during your stay. The result of this criminal activity was a charge of $73 on my credit card after I returned home. I do not recommend that anyone blow their vacation dollars at an overpriced, guest-unfriendly resort such as this.\n\nReview 6:\nHad a great time at the JW. The hotel is on the west side of the island, only about 15min from the airport. It has its own private cove and beach, which is beautiful. Restaurants are OK. Make sure to rent a car because it's at least 30 to 45min to attractions such as Diamondhead, Waikiki, North Shore etc.\n\nReview 7:\nMy husband and I just returned from the Ihilani and I honestly don't understand what some of the previous reviewers were talking about! This hotel is beautiful with very clean,comfortable rooms and attentive staff. The beach and the pool were never crowded even though the hotel was at 97% occupancy. I will say that if you are looking for nightlife, shopping and lots of dining choices this isn't the hotel for you, choose someplace in Waikiki. When I would come to Hawaii on vacation with my teenagers we would stay in Waikiki because they loved being in the heart of the action, but for this trip my husband and I wanted to relax and the Ihilani was perfect!\n\nReview 8:\nThis hotel is older, out of date, with no special amenities! The pool is very small and boring. The hotel is at least 20 minutes from shopping and entertainment and does not provide transportation. There is a city bus but hotel did not share this info and instead suggested we pay private service $100 pp one way. Very disappointed in this hotel! Check around before you book here!\n\nReview 9:\nI am not sure where the people who gave this hotel great reviews stayed. I would agree that the rooms are great. That is about it. The pool is tiny and freezing. The worst part was the overall experience. If you have stayed at hotels with a culture of \"yes\" in their service (Four Seasons, Mandarin Oriental, etc.) then this place has a culture of \"no.\" Almost every request was met with a negative response and an excuse. It culminated with a request for a half day rate as our flight home was at night. We expected and were willing to pay for this. The front desk staff told my wife it was not possible as the hotel was full. My wife pointed out that there were rooms available to rent online via Expedia or on the hotel's own website. She was told \"then go ahead and book one of those.\" Being caught in a lie and then responding rudely was over the top. I would never stay at this property again. I would not recommend it to anyone.\n\nReview 10:\nWe love this hotel largely because everything about the rooms is spacious and mostly elegant. Bathrooms and lanais are especially fantastic and all rooms we've seen have seating areas. We also like the Ko Olina area, and although we usually prefer Maui or Kauai to Oahu, this hotel makes us want to spend a few days on Oahu in addition to whatever other island we're visiting. The hotel should replace the mattresses; they are not as comfortable as in newer Marriotts. And the TVs are very outdated and parking charges too high. But despite these criticisms, we really love this place and will definitely return.\n\nReview 11:\nDuring our first trip to Hawaii, my wife and I stayed and the JW Marriot and Ihilani resort in Ko'Olina and all I can say was...WOW..... The resort was amazing! Everything from the large, spacious rooms, the wonderful restraunts, the beautifully landscaped grounds, and the friendly hotel staff who did everything possible to make our trip a memorable one. We will without a doubt be going back next year and the Ihilani will be our hotel of choice. D. Parker\n\nReview 12:\nStayed here for 4 days on business. Room had bugs in the bathroom and mold in the entryway. Room layout was nice but damn expensive. $30 a day for parking (valet or park yourself same price) is ridiculous. Breakfast buffet was good but also doesn't warrant $30 per person. Everything about this place was stupidly overpriced. Rooms are a little run-down. Room layout and features were good but disappointing condition. Cracked marble in the bathtub, super-cheap \"sand-paper\" toilet paper, bugs in the room, construction debris in the light fixture, and mold in the entryway. Any one of these is forgivable but not all in the same room. Nothing nearby to do or see within a 20 minute drive. Beach was great but any other beach on the island is probably the same. They pitched the timeshares pretty hard at us.\n\nReview 13:\nWe used Marriott points to stay at this hotel and paid and extra $50 to have an ocean view room. When we checked in, the staff offered us an upgrade to a Pacific view suite. OMG! We had two complete rooms, two full bathrooms, two flat screen TV's, four phones and two lanais. It was well worth the extra $50 per night. The beach is great and has access to the other man made lagoons on that side of the island. The restaurants were all very good and various price levels. The pools near the restaurants with the hammerhead sharks, fish and rays in them were great fun to watch. Parking costs the same if you self park or valet. Room service was a bit slow but I think they were understaffed when we were there. Overall, for the price we paid it was a great choice.\n\nReview 14:\nWith the exception of paying over $30.00 per night for parking - this hotel is perfect. The staff was friendly and helpful. The hotel is located next to Disney's Aulani and my 10 year old daughter said she would rather stay at JW than at Aulani (they share the same lagoon). My husband said this was better than ATLANTIS in the Bahamas.\n\nReview 15:\nThe room was bigger than expected and the ocean view was gorgeous. For a spa, was disappointed there were no bathrobes or slippers in the room and also no turn down service. Far away from the action so it is a must to rent a car. If you want to get away and relax, this is the place. Disney's Aulani resort is right next door, sharing the beach, and will open the end of August, so I doubt it will be quiet for long though.\n\nReview 16:\nWe stayed here as part of our honeymoon. The hotel is on a quieter part of the island, and we hired a car to get us from the airport to the hotel - we were glad we did, as we enjoyed using the car to drive around the island's easy to navigate, and breathtaking roads (you can easily get around the island in one day, then take yourself off to an empty cove). At the hotel, there is a nice pool, jacuzzi and a spa that looked great although we didn't use it. The hotel has several man made coves of idyllic white sand and blue sea, with hammocks and loungers to recline in. We had an ocean view room, with balcony, which I would recommend, and it was exceptionally comfortable. Overall, an excellent place to stay on honeymoon.\n\nReview 17:\nWe stayed at the JW Marriott, KoOlina for six nights. Great location, great rooms, very spacious with good views. We had a suite which was beautiful. The food at all restaurants was outstanding and all the help was great. Would stay there again.\n\nReview 18:\nThis place is really sad - Isolated with no surrounding restaurants or businesses, food at excessive prices($6.00 for a small box of raisin bran, $20.00 for the least expensive glass of wine, uninspired menu at high prices,etc), $30.00 per day to park a car, extra charges for everything(charge for helping feed the fish). They've got you trapped here. The only good things were the nice large room, a nice view of the ocean\n\nReview 19:\nLooked at the web-site it shows it all by itself with a private Laggoon. Arrived and went to our room and looked out our balcony and they have built a Disney Resort right next door (and thousands of familys with kids) all sharing the same private Laggoon. very dissapointed. The resturants have very few open hours so your kind of stuck with the Buffet and needless to say it is not that great. so food is dissapointing, distance from town is dissapointing, disney land resort next door is dissapointing, not really up to JW standards as to welcoming from the employees, nothing given to you as a Gold Member. No room turn downs in the evenings, First room was terrible and then they moved us and the room was very nice. Overall dissapointed and probably would never go back would prefer to stay in town.\n\nReview 20:\nWow, what a letdown. Definitely the most disappointing JW I've ever seen. No, I wasn't won over by Ko Olina in general, but this hotel did not live up to the JW standard I've experienced over and over again, across the globe. Apparently, Marriott came in and purchased an existing property, to which they affixed the JW label; that's fine, if the property lived up to the brand's reputation. This one does not. From the lousy, tiny pool, to the rocky, unwalkable beachfront, you'd be better off staying in Waikiki.\n\nReview 21:\nFirst let me explain the reason why I gave the Ihilani only one star. I believe it deserves three stars but I have automatically dropped two stars from the rating because of their obnoxious $29/night parking fee. There was construction on the adjacent property.On the plus side the room was spacious and well laid out. The staff was friendly as well. The man made lagoons -the coral reef was dynamited to construct them - are good for swimming. The beach was lacking adequate shaded areas. I have been told that the massive adjacent construction project is going to be a Disneyland hotel. As this will front the same medium sized beach as the Ihilani caveat emptor if making reservations for the future.\n\nReview 22:\nWe stayed at the JW from November 15 to 16, 2005 and loved this hotel. Location is ideal if you want to get away from the hustle and bustle of Waikiki and Honolulu. Our room was beautiful! My favorite part was the bathroom. Sunken marble tub with a nice sized shower separate! My husband favorite part of the room was the remote control board by the bed that worked all the lights and TV. I wish we had more time to spend. Loved the Lagoon swim area. Did not see a lot of people at the pool, but looked great! We had only 1 night, but would definitely return. Excellent staff. Did not get a chance to eat at the restaurants, but heard they were all excellent!\n\nReview 23:\nThis is a nice property, but Marriott seems to be content to ignore it. It needs refurbishing, and virtually everything in our room was broken. The hotel is also seriously understaffed. I also thought that I was nickel and dimed to death and that the restaurant prices were way too high (perhaps catering to Japanese tourists). There is a new Disney hotel about to be constructed about 50 yards away. Watch for this, because when construction begins you don't want to be anywhere near the Ihilani.\n\nReview 24:\nHad reserved the JW for two nights but we were moved next door to the new Disney resort due to the president's APEC visit that weekend. It really broke up our weekend as we spent the day after we arrived packing, moving, and unpacking again at a new location. This with my 78 year old mother in law. However that said the Marriott was a gorgeous property! The staff was friendly and the service was very good as well. Our room was one of the nicest we have ever stayed in - and the view was amazing. I would come back here anytime. Again my only complaint was being moved for one night - it would have been a lot easier on us to have just sent us to Disney for both nights.\n\nReview 25:\nThis is my second posting! For some reason the first post was never posted. If you want to spend 29.00 to park your car and 12 dollars to use the internet. This hotel is the hotel for you! Not to mention, if you want to feel as if you are an intricate part of the Disney resort being built right next door, get one of their \"mountain view\" rooms. The construction noise starts are promptly every morning and it is ridiculous! The snobbish individuals at the front desk are no better. When I asked about the noise, I was basically told I got what i paid for. Then i was offered upgrades for an additional 50 -100 dollars a night. While I did finally get a nice one to help me after 7 days, the deed had been done. It was not the way I wanted to spend my last 10 days in Hawaii. They are purely about the all mighty dollar. If you are not a Marriott Rewards member, you are a second class citizen. This hotel is not for the common folk who expect value for their money.\n\nReview 26:\nExcellent to Stay, Perfect for Business. It 100% worth for relaxing mind and body. They have maiintain class in Service. Ease of Booking & instant solution is the best. To Good. Appreciate. Class of Stay. Thank you.\n\nReview 27:\nLoved the lagoons and pools, great beach areas. All else about the beach resort was less than expected quality. Rooms small, not sound insulated and NOT very private so it was not worth the full service hotel price we paid. I did accept a handicapped accessible room so that may have made the room less satisfactory.\n\nReview 28:\nLast year we stayed here a week and fell in love. This year we broke up and it was sad- because the Ihilani just didn't care. We will never return. The pool was freezing and empty (not heated- even the kids stayed out, now THAT is a cold pool to keep kids out). Little elegant touches are no more. Turndown service is no longer automatic-- imagine paying $500 a night and coming back to your dirty towels and unmade bed after an elegant evening out. What is management's response? One hint: we woke to the same mess. No offer to send someone up. This indifference trickles right down to the car parkers who were actually unfriendly (yes we tipped). Surly would be a better word. We returned expecting the same great experience we had a year before, but will not go back. We found a much better resort- no their rooms are not as great, but they heat their pools and greet guests with smiles and warm concern, not cool indifference. This is called aloha and they no longer have it here.\n\nReview 29:\nWe just returned from a very disappointing stay at the JW. We travel to the Islands twice a year and this was our first stay ever at the JW. The resort is beautiful, beach great, nice location ....BUT the staff was terrible. Absolutely the worst service ever. The pool bar was especially awful -no smiles, it was if they were doing you a favor to bring you an $8 cocktail and even less patience with my kids twhen they wanted snow cones - it felt like we were inconveniencing the employees at every turn. The restaurant - coffee shop - was very unaccomodating - we had ten people for dinner and they wouldn't pull tables together for our party we had to sit at (3) tables side by side and the restaurant was empty. We then moved to Waikiki for the remaining of our stay and were treated with warm Aloha Spirit from local restaurants to the Sheraton......We won't be back.....to JW! !\n\nReview 30:\nCheck for bed bugs. Service and staff attitude was definitely disappointing compared to good experiences at other JW Marriott hotels. Service in the lounge was on the verge of downright rude. The two other restaurants were good - the service was good, the food was good, couldn't really ask for more.\n\nReview 31:\nMy husband and I stayed for our 30th anniversary. The resort, although full (according to the receptionist) was quiet. The views were beautiful. The room was awesome with a luxurious bathroom and breathtaking views of the ocean with a beautiful lanai. I would give it four stars except that the concierge was often difficult to reach by phone and the hotel restaurants had weird closing days. We did rent a car and had no trouble getting around Oahu. We'd love to go back for our 40th.\n\nReview 32:\nStayed 10 days in an oceanfront room. Before booking through expedia, I called the hotel front desk to make sure that I would get credit for my Marriot rewards. I was assured I would. Upon arrival I again was assured that my stay would be honored and gave my rewards number. Upon checkout, I was then told -no can do! Our luggage was misplaced upon arrival. In addition on our third day we drove into Honolulu. Upon our return our keys didn't work. We were told we were checked out even though we had prepaid for 10 days. Took another 1/2 hour to straighten this mess out. Not only would I not stay here again, I will never stay at a Marriott property!\n\nReview 33:\nWe decided to stay away from the chain of hotels in Waikiki for our vacation. We wanted a nice, relaxing, quiet resort and that's exactly what the JW Marriott fulfilled. The restaurants are unbelievable. At Azul, we had the best service I have ever had in my life! The Japanese buffet kept us eating until we were delirious all night. The 4 lagoons were more than enough for snorkeling and relaxing. They even had kayaks and paddle boats to rent. One night we went out to Waikiki, it was disgusting. We couldn't have been more please we chose the JW Marriott. Needless to say, we never left the resort for the rest of the trip. It was heaven! Be prepared to tip though, there is a lot of services and they are not necessarily complementary.\n\nReview 34:\nThe JW Marriott Ihilani Resort is a great hotel if you want to be away from the hustle and bustle. The location is nice as there is only a couple of other hotels situated in the Ko Olina area which is great if you are looking for a relaxing get away. The facility is beautiful and the ocean front rooms provide a fantastic view of the sunsets. Our balcony was extremely large and well accomodated. The open air lobby is breathtaking and overlooks a pond with sting rays and hammer head sharks. The hotel lagoon is private and enclosed but you have to get out early to claim a chair. Just to the right of the resort (when facing the ocean) is a small reef that has fantastic snorkeling. Food is pricy in the hotel but there are a couple of options including a Japanese Steakhouse. Most restaurants not associated with the property are about a 10 minute drive away but there are lots of options.There is a small shopping area just across from the resort but has limited options.\n\nReview 35:\nWe spent 10 days at the JW Marriott Feb 12-22 and had a fantastic time. This was our second vacation at the same hotel (last visit was July 2008). This time we travelled with another family with young children, and we all enjoyed our stay. Location is beautiful - runs along the paths beside the lagoons were a treat. We used our car every day - Target & Costco are closeby and convenient for water, snacks, and even cereal/milk if you want to have breakfast in the room. Free coffee in the lobby is excellent. Premium Outlets are within 15 minutes. We are not sure how the massive Disney hotel next door will impact the gorgeous beaches in the future. For now, this is a beautiful, quiet location - great for families.\n\nReview 36:\nWe stayed here for part of our honeymoon, a while back before the Aulani was up and running. We have stayed at many hotels in various locations throughout Oahu. Ko Olina was by far the most romantic and relaxing one yet. Don't get me wrong, I love Waikiki and all it has to offer, but being away from all the hustle and bustle for a few days was sooo nice :-) Some of my favortie things about the Ko Olina include: beautiful bathrooms, comfortable beds, great food at the onsite restaurants (make reservations), relaxing by the pool with the bar nearby, walking the beaches, walking paths along the beaches, the chapel was really pretty from the outside, swimming was lovely. There wasnt much going on in the evening, allowing for wonderful alone romantic evening walks, swims, swinging in a hammock, and (my favorite) sleeping with the balcony doors open, listening to the waves and the room lit by moonlight. I just have great memories, and it will always be a special place for us...\n\nReview 37:\nThis resort is located in the Ko'Olina resort area of southwest Oahu. It is ~ 20 miles from Honolulu/Waikiki. We enjoyed our stay at the hotel. Disney is building a large hotel on the property next to this hotel, so be aware that there can be construction noise when you are laying out at the lagoon.\n\nReview 38:\nUpgraded to a Deluxe Ocean View room on 11th floor. Room was perfect, no issues with cleanliness as some reviewers mentioned. Location is beautiful, but far from Waikiki. Service was top-notch as usual from Marriott. Special requests were quickly filled. Took advantage of onsite Golf and Spa services, both were excellent.\n\nReview 39:\nWe spent 5 nights at the beautiful Ihilani in early October and were very pleased with everything. The accommodations were excellent and the staff, while not overly interesting or gregarious, were all courteous and helpful at all times. Since our trip was during the off-season, the resort was sparsely populated and we had ample choice of seating at the pool and restaurants most of the time. The pool is small but clean and the lagoons are very beautiful. If you can, get an oceanside room - the view from our balcony was gorgeous! One thing to note, the Ihilani isn't close to anything (except the Paradise Cove Luau) - if you like to be within walking distance of lots of activities, this isn't the hotel/resort for you. I also used the salon for a mani/pedi visit and enjoyed it very much! The treatments were fantastic and my stylist was very pleasant and professional.\n\nReview 40:\nWe have been going to Ihilani Resort and Spa for many years, and the management has done a poor job of keeping up with the times, The rooms have become worn out and a bit grungy. The food in the restaurants haven't changed in years, and has gone down hill. The employees especially in the restaurant and pool area have become grumpy and uninspired. Yet, they continue raise there prices with no improvement in the in rooms, food and service. We are now looking at Disney next door.\n\nReview 41:\nStayed at the Marriott Ko Olina from Jan 24 - 27. Had a wonderful time. Was upgraded to a pool/Partial oceanview. Everyone was very friendly. The room was nice and especially liked the bathroom. It was a very relaxing place with beautiful lagoons. There isn't a lot of night life so if that's what your interested in, it's not the place for you. Great for walking. The food at the pool grill and terrace restaurant is good for lunch or early dinner. Had a great meal at Roy's which is close by. Food is expensive, especially at the resorts and hotels, but it's that way almost everywhere in Hawaii. We also visited Maui and the big island and it's the same. You can go into Kapolei which is about a 10 min. drive if you want to go to Chili's, Outback, KFC and some chinese restaurants. Didn't care for Zippy's (which some others recommended). Would stay there again.\n\nReview 42:\nJust what you would expect from a JW Marriott: beautiful hotel, excellent service, high (but not unreasonable) prices. We (Dad, Mom, 14-year-old son) spent five wonderfully relaxing nights at this hotel. The room was spacious and the views were lovely. Ko Olina is a rather remote area, and you will definitely want a car to get around, as there are only a few large hotels/timeshares in this location, and no independent restaurants or stores. There can be some noise from the Disney resort next door for a couple of hours some nights, but generally this is a very quiet area. The pool is relatively small and boring for such a nice hotel, but that is a minor complaint, especially with a beach a few steps away. I recommend the Hokule'a bar for reasonably priced evening meals.\n\nReview 43:\nMy wife and 4 year old twins stayed here in late June/early July and had a great time. Rooms are outstanding...very large even for not the top view. Pool is average but beach is outstanding and service terrific. The 5 hotel restaurants are good but expensive and you need a car if you want to get out. 2 cities 5 and 10 minutes from the hotel offer plenty of other dining options, especially for kids. If you want another gourmet meal, however, you need to head downtown or to Waikiki. Marriott is building a Beach Club (timeshare) there as well and those rooms are great and about a 10 minute walk from the Ihilani. We would definitely go back.\n\nReview 44:\nWe stayed here for one night before flying home. Beautiful hotel and room and the room service was beyond excellent! Nice pool, small and the beach has no surf. Next door to the Disney Resort, which is probably more fun with kids. Very far from Waikiki also.\n\nReview 45:\nWe stayed July 2011 and had an awesome experience. The staff was very helpful and courteous. The rooms were very spacious and comfortable, even for a family of four. The view from the Balcony was fantastic throughout the day. My family enjoyed the pool, hot tub and lagoon. The morning fish feeding was a lot of fun for the kids. They also really liked watching the sting rays, hammer head sharks and tropical fish. We ate some breakfasts and dinners at the hotel and were very happy with all the restaurants. The breakfast buffet was a good value for the kids. We did the Pearl Harbor / City tour, which picked up at the hotel. This was a good day. Also the PCC tour was a lot of fun for the adults and kids. Shayna with the concierge service was a great help in setting up our itinerary. The whole family loved this hotel and experience, and continue to talk about the hotel 2 weeks since the trip. We look forward to going back to this property in the future.\n\nReview 46:\nI paid for one of the best rooms in this resort . I paid for it upfront one I get to the hotel and they had booked the wrong room. Luckily I had printed up my receipt which clearly showed what room I paid for. The room was great but the phone on the desk never worked . After 3 times complaining about it I finally explained to them the battery it was a cordless phone was probably dead and needed to be replaced. The worst part of the hotel was the DISNEY RESORT next to it . EVERY NIGHT they had some sort of outdoor concert . If your looking for a peaceful quiet vacation THIS IS NOT THE RESORT FOR YOU!!!!!!! I will NEVER come back to this resort.\n\nReview 47:\nWe had an amazing room with an ocean view. The room was modern, and huge. The property was lovely, the pool was great, and the beach was nice. Also near waterslides should you feel the desire (just cause you're an adult doesn't mean it won't be fun!)\n\nReview 48:\nI frequently travel both for work and pleasure and this resort is one of the nicest places I've had the pleasure of staying. Yes, I've stayed in nicer (and larger) rooms, have eaten at better restaurants, have stayed places with larger/nicer pool areas, and have had more intimate ocean-side lodging... but the combination at this resort was top-notch. We were here for a part of our honeymoon in early July (also San Francisco and then after we went to Kauai). We were taken care of from the moment we walked in. If you are looking for a night-live, I'd look elsewhere, but the place was quite relaxing and although it seemed that there were many kids around, it was never apparent. We took a trip to the North Shore and into Honolulu/Waikiki and I am very thankful I chose to stay here. Yes, parking does cost $18, but if you were trying to save money, you probably shouldn't come to Hawaii. I'd recommend this property to anyone.\n\nReview 49:\njust got home this morning from the ihilani after a week stay and noticed while unpacking that I left a very expensive pair of shoes behind there in the closet. The closet doors were not working properly so I could not see them when I left. Just called the hotel and they are already gone, the house keeper and the maintence personnel did not turn them into lost and found!!! rude treatment when I called them and very unhelpful which pretty much sums up the stay there.pool area way to small and quite loud, public areas not up to any first class hawaiian resorts that I have stayed in. Very sparce with greenery and seemed cold.\n\nReview 50:\nAmazing Ocean Front Location, Amazing Hotel, Amazing Service. The BEST for Romatic Get Away.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31467, "query_start_index": 31469, "query_end_index": 31469, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1054, 1849, 2363, 2750, 3691, 4009, 4682, 5075, 6022, 6647, 7119, 7940, 8717, 9066, 9502, 10241, 10499, 10936, 11753, 12280, 12996, 13668, 14178, 14864, 15844, 16072, 16401, 17398, 18294, 18607, 19105, 19770, 20523, 21512, 22244, 23243, 23556, 23892, 24780, 25274, 26153, 26945, 27603, 27874, 28849, 29513, 29776, 30721, 31364]}
{"id": "236299", "pid": "236299", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nA nice hotel, nice room. We stayed at the hotel for one night for a wedding, only to experience every traveler's worst nightmare. Our room was broken into and robbed while we were sleeping. Cash, jewelry... to make matters worse, the hotel has refused to accept this incident occurred, in so many words accusing us of lying. Can you imagine anything worse? You wake up in the morning to find a purse by the door, cash emptied from your wallets, an expensive bracelet missing (a bracelet worn to the event that night -- so it clearly happened in the middle of the night). The lock interrogation report shows an entry into the room at 2am after we were sleeping. Yet the hotel has been unwilling to rectify this matter. We are lucky we weren't hurt. For the safety of those considering staying at this hotel, I highly recommend against it.\n\nReview 2:\nI stayed here for 5 days in February. If you have stayed at a Sofitel before then the experience here will be very similar. The property is beautifully designed with a nice bar, a small gym that is adequate and a good restaurant. The guest rooms are a little smaller than the rooms at the Sofitel in New York but of a similar design and layout. The rooms are quiet, clean, well appointed and the beds are the best in the industry. The staff was friendly and helpful and quickly recognized me after the first day. The hotel is within close walking distance to the Water Tower shops and Michigan Ave. I would definitely stay here again.\n\nReview 3:\nOur first time in Chicago -- a wonderful city, and we had a great experience which started when we booked our reservation at Sofitel Chicago. The phone service was exceptional, and when we arrived, we found the staff to be very warm and welcoming. From the fabulous exterior to the lobby, the Sofitel is modern and fresh looking -- real flowers everywhere, and smiling faces from the valet to the front desk and concierge, who gives helpful tips about what to see and how to best get there. Our room was fantastic, spacious and very clean. The king size bed was extremely comfortable. Gorgeous view from our 27th floor windows. This hotel is located near the Magnificent Mile and lots of other attractions -- close to subway and trolley stops too. We loved absolutely everything here and were very sad to leave after our 3 night stay. We will definitely visit again.\n\nReview 4:\nVery disappointing it was rated as 4 star. Very confined small non personable rooms. Staff very friendly. Too many rude guests. Would not stay again\n\nReview 5:\nWe were very pleased with the Sofitel in all aspects. We had a room on the 31st floor with a fantastic view of the Hancock Tower. Hotel is in an excellent location and was very quiet despite being busy over the weekend we were there. Staff were friendly and helpful. The floral displays in the lobby were beautiful and the complimentary coffee and croissants were great. We didn't want to leave! Only gripe is charge for Internet access.\n\nReview 6:\nThe Sofitel is beautiful, hip, and the rooms are comfortable and well appointed. They have true hi def televisions with a nice menu system, not just cheap flat panels pretending to be hi def. This might not matter to many people, but I like to watch a little tv and hate the sets and the service at most hotels. The bar is fun to hang out in. The service was without fault.\n\nReview 7:\nSofitel is perfect. Smart, snazzy, great bar and restaurant. Bernard, at the Concierge Desk is the best. And the lobby smells wonderful! Highly recommend.\n\nReview 8:\nAfter reading the Trip Advisor reviews, I was expecting an exceptional stay. I was not impressed overall. The concierge, the view, and the hotel resturant were the highlights. The bed, although not horrible, was not nearly as comfortable as mine at home, and I do not consider myself and extremely fussy person. I was traveling for business, and although not dressed in formalwear, was also not dressed down, but all in all, it felt a bit pretentious to me. There are better options for the money, and would gladly stay at the Sutton Place, Sheraton Towers, or Trump for the similar price and better stay. I would ask Trip Advisor to move it down in the ratings......not #1 in Chicago, in my book.\n\nReview 9:\nLoved my stay of 2 nights for a business conference. Extremely comfortable beds, very quite room, and L'occitane products. Quality of food excellent with healthful options. Location is perfect for shopping and dining. Beautiful and aromatic floral arrangements. Will definitely return for future trips.\n\nReview 10:\nMy wife and I stayed here from December 10-13, 2009. The location of great, just a block from Michigan Avenue at Rush and Chestnut. It is also near a CTA station. The staff was very friendly and attentive and the rooms were clean and spacious. The rooms were also very quiet and the beds were comfortable. We were able to take advantage of 3 nights for the price of 2 special, which made it a very affordable stay, although we would likely pay full price for this hotel. Although we are the sure that the hotel restaurant is great (it was always packed), check out Tempo next door for a great breakfast. Also, the Goddess and Grocer around the corner (on the same block) has great coffee and snacks.\n\nReview 11:\nI stayed at the Sofitel recently to celebrate my friend's Mother's birthday. The hotel was absolutely beautiful and I highly recommend it. I look forward to a future stay. Our suite was very spacious and they even filled our bathroom with luxurious Hermes soaps and lotions. The hotel is very well appointed and the staff is very helpful. I would even say it is comparable to the Ritz Carlton.\n\nReview 12:\nI never write these reviews, but felt that it was important to state that this hotel should not be the #1 2008 travelers choice. Terrible Service, Lazy Doormen/bellmen/concierge/valet, Lack of Respect, allow dogs to bark all morning after multiple complaints, Phantom charges to room, front dest at checkout and checkin were pompus. The icing on the cake was me watching the doormen stand and watch while a father tried to open a door to push his stroller through with his infant son, and the doorman watched on doing nothing. Me and my girlfriend are young, look young in how we dress, but in all honesty make more money than most...and we were treated like cheap poor kids. I had dinner reservations at Spaiggia and wanted to order a car to pick us up, the concierge exclaimed that, \"You know its not jeans and running shoes right Mr. Blank?\" Assuming I was too dumb to realize that a 5 star $200/person restraunt wont allow tennis shoes because I am young? Very Dissapointed. Very nice looking, comfortable beds, great room service, contemporary, younger crowd, but service was terrible.\n\nReview 13:\nI stayed in this hotel during a business trip, and while conducting a business meeting in the hotel bar, a customer grabbed all of the cash out of my wallet. Security was informed, but I was told that I had to wait to talk to them. After about twenty minutes of waiting I was informed that if I did not continue to wait l would never be able to report the incident, despite the fact that I was a hotel guest. Unfortunately I had to go to a business dinner and could no longer wait. Long story short, I no longer felt comfortable in this hotel and wish that someone, anyone would have talked to me about it. I've since been on the phone with a manager, who promised to call me back once she researched the incident, and have yet to hear back, despite the promise that she would call me back two days ago. I expected more from this hotel.\n\nReview 14:\nI disliked the Sofitel so much we changed our week stay to the Grand Hyatt after the first night. We checked into our suite and was blasted by the smell of body odor immediately. We were tired from our flight, but went downstairs to change rooms. The second suite smelled just as bad, but stayed anyway. I disliked the hotel lobby, the staff, the decorating, and especially the bed. HORRIBLE. Soft, flimsy mattress. We come to Chicago frequently. We have always stayed at the Grand Hyatt and never been disappointed. We just thought we'd try some place new. Never again. Back to the Hyatt or Four Season we go!\n\nReview 15:\nI have been doing a bit of business in Chicago lately, and I stumbled upon the Sofitel through Expedia, which I use quite frequently. There is very little that I would say is \"fantastic\" here, but there is little that I would say is anywhere below \"very good\". The rooms are clean, the beds very comfortable, the area is convenient and fun, the restaurant is very good, and overall the service is very good also. I was a little surprised that I saw it was #9 in Chicago... however, bang for your buck? MIght we way up there. Overall? Have never had a bad experience in a half a dozen stays now.\n\nReview 16:\nDon't think i have anything negative to say about the Sofitel Water Tower. Really liked the location, convenient walk to so many restaurants (and Walgreens, coffee, etc if you need it) and Michigan Ave. Valet is $49 overnight, but that seems to be the norm for Chicago. The bar was quite busy Friday night. I was pleasantly surprised with the $5 beer and my more expensive drink was worth it, quite tasty. We didn't try the restaurant, but the Nutella pancakes made me think about it. Room was good sized, clean, nice bed. The bathroom was clean, updated, and i liked the toiletries stocked in the shower and on the counter. The service was great, the concierge called the drugstore for me to ensure it was open early in the morning. The gym was busy at 7 am, but well appointed. I think there were 7 treadmills, 5 ellipticals, and a weight machine. Loved the banana and apples offered there! Overall, I enjoyed my stay and would definitely return next time i'm in Chicago!\n\nReview 17:\nFrom the moment we entered this hotel, we felt pampered! Valet service was waiting outside to assist us with our luggage and 2 staff people were standing post to open the front doors for us each time we re-entered the building. All the staff were amazing in fact - from the front desk to the concierge to even the maid service! Beautiful lobby!! For us, the location couldn't be better. We were visiting Chicago to see all the normal tourist attractions and were able to walk to many of them from the hotel! Many wonderful restaurants also within walking distance and the hotel has, both, indoor and outdoor restaurants as well! The room was incredible.....VERY clean....with the most comfortable bed I have ever slept in. Fantastic view of Chicago....heated bathroom floors....seperate luxury bath and HUGE tiled shower....and a Bose sound system. The only thing we wished we could have changed was that you had to pay for wi-fi service. 110% happy with our stay and can't wait to go back! !\n\nReview 18:\nThis hotel is totally overrated. Yes, the location is awesome, but there are plenty of other nearby hotel options. The customer service, or lack thereof, was particularly disappointing. Why are they paying anywhere from 2 - 8 doormen yet none of them can ever actually open the door for a lady? Even when her hands are full. The housekeeping staff couldn't figure out our preferences even after we left them a daily note explicitly stating such along with a tip -every day. Why ask what newspaper we want with our morning room service when you don't bring it anyway. As stated previously, the location is great. Location, however, does not make up for the complete lack of customer service and inattentiveness from staff. I would not stay here again.\n\nReview 19:\nGiven the price, uou would expect the Sofitel in Chicago to be a genuinely enjoyable experience. Unfortunately, the staff are rude and dismissive. The decor is profoundly unimaginative and slightly worn. The lay-out is badly thought through. It's a very very average hotel with an eye-watering pricetag.\n\nReview 20:\nTruly amazing hotel - expensive but worth it. Hotel is gorgeous, room is fantastic and the bathroom left me quite spolied. Great location, 5 minute walk to the Magnificent Mile right at the John Hancock building. Service is impeccable, I especially liked the fact that when it rained the bellman offered you an umbrella when leaving the hotel, this was a nice touch. It's never fun to be away on business, and this was the first time I would have been happy to stay longer! Food was also incredible - be sure to splurge and be prepared to be spoiled!\n\nReview 21:\nReturned to this hotel recently for another weekend getaway to chicago. In the 3 years that I have been staying here can say that the experience remains above-average. Whilst my style of hotel would run more towards that of the Peninsula, I prefer the feeling of being at this hotel. -Rooms continue to be well-maintained; super clean, beds extremely comfortable, ample toiletries. I have generally stayed in suites here but arranged a room for my brother that he indicated was extremely comfortable. -Service always great; polite, friendly and helpful staff are the general rule here. -Sofitel bar; one of the best hotel bars you will find in chicago; great vibe, great service, outstanding meeting place. Major plus for this hotel. Because my objectives in chicago are only 2-night weekend getaways perhaps I do not seek as much from a hotel than others on this site but I cannot recall anything negative about this hotel. Highly recommend.\n\nReview 22:\nWe lived close by when we lived in Chicago, on Chicago and Wabash, and purposely chose to return to that area because of the convenience factor. Excellent restaurants are within 5-15 min walk, with shopping close by. Subway (red line) is 1 1/2 block away (Chicago and Wabash). 3-4 grocery stores within 15 min walk (Potash Brothers closest, Trader Joe, Whole Foods, and Jewel-Osco). Service at the hotel was excellent, and hotel room is typical Sofitel standards - not much else to add if you've been to other Sofitels before.\n\nReview 23:\nMy husband spent one night at the Sofitel in Chicago. We are both avid travelers and have stayed at a lot upscale hotels in our day. Although we did enjoy our stay there were a couple of things that we felt the Sofitel missed on. The room was very small for what we paid, there was no dresser to place our clothes in, our turndown service consisted of the bedsheets being folded back, and there was no pool on the property. We did enjoy the huge shower and the wonderful smelling amenities in the bathroom. Our breakfast was outstanding however $50 is still a bit steep for breakfast! Overall we would recommend the Sofitel if we ever had to stay again.\n\nReview 24:\nFurnishings a little shabby, lobby is chic. Service was a bit condescending. We were there for our honeymoon and they brought champagne up, didn't knock and just came into our room, where we were in bed. I complained to management and was offered an apology, but not a very heartfelt one.\n\nReview 25:\nCourteous staff. Excellent location. Clean. Comfortable bed. A must stay!\n\nReview 26:\nSpacious room, very, very comfortable bed, attentive service and a hotel staff who would do everything they can to help. I could not recomend this hotel highly enough! !\n\nReview 27:\nWeekend getaway with the wife. Excellent service. Great location. Very nice all the way around. I would definitely stay here again.\n\nReview 28:\nMy experience with guest services has been so marred, that I will never return to this Sofitel, nor any other Sofitel property ever again. Yes, the location is convenient, but the location does not make up for the poor customer service. The neighborhood offers better alternatives that are worthy of your time and money. There is no excuse for inept service and unsuitable treatment at a hotel that claims to be of high caliber.\n\nReview 29:\nChicago is an amazing city- friendlier than NY, cheaper and just as spectacular. The Sofitel chain is pretty impressive and the Chicago one is great. Excellent location, funky but not pretentious lobby, laid back and casual vibe. We were in shorts and Ts all holiday and no one questioned us once or asked to see our room key. Room was great although a higher floor would have been better but it was a busy weekend and we booked late. The concierge staff were extremely professional and knowledgable - booking us a table at a fashionable local restaurant. We skipped food in the hotel as the choice of dining in the city is amazing. Best for breakfast is Tempo a 24hr diner just round the corner. Get there early though if you don't want to queue. Highlights of the trip include the skyscraper walk, the science museum and the Art Institute. We also went out to Wrigleyville- not to catch a game but to soak up the great atmosphere and try the best ribs ever in the Sheffield Bar micro brewery. I would never have guessed that Chigago would have so many great local artisan beers on offer.\n\nReview 30:\nI have stayed at this hotel, many, many times. It is in a great location. Trendy. I highly recommend this hotel. Has a lot of good energy...and a delicious restaurant.\n\nReview 31:\nThis is one of the nicest hotels I have stayed in and once more it was over Christmas. We spent 4 nights over christmas there last year and everything about it is excellent! Would highly recommend it...\n\nReview 32:\nManaged to change booking (paying a supplement) from Sofitel O'Hare to Water Tower thanks to very helpful Night Mgr at O'Hare. The Water Tower remains an excellent hotel - room given was smoking but not too bad. Funky, quality furniture with plenty of space and good fittings throughout. Comfortable and clean bed too. Truly a premium 4* hotel (the better rooms are definitely 5*). Restaurant (dinner - really enjoyed the franco-american style and the Starck-ish furniture) and breakfast both excellent and staff was polite and helpful. Location, of course, is also a plus point as you can walk to most shops and (in my case, sadly) central business meetings. I will be back.\n\nReview 33:\nMy teen-aged son and I had a great three days at the Sofitel. Location was great. Our room was very nice with super bedding, and the marble bath was very large. The elevators were the speediest I have ever seen in a big hotel, and the concierges were very, very knowledable and helpful. I loved the modern decor and especially the flowers in the public areas. All in all a really great hotel!\n\nReview 34:\nStayed for a night at Sofitel and was impressed with the service from beginning to end. Valet and bell hop very friendly and talkative. Beautiful lobby and ultra modern design. The room was about average size but the excellent bed and top notch bathroom made up for it (Separate soaking tub and good size glass shower). Ordered room service and the concierge stated it would be a half hour to forty-five minutes yet the food arrived in about 15 min. Every staff member we spoke to knew my name and were considerate and polite. The hotel was packed when we arrived and left yet we never heard a single noise from the hallway or another room so if you are looking for a romantic stay or quiet relaxation this is a great option. You definitely get what you pay for at Sofitel. Overall a great luxury hotel!\n\nReview 35:\nThis was such a nice hotel. the rooms were large and comfortable and the staff were amazing! The location is just a few blocks from the Mag Mile and we walked everywhere. You're also just a couple blocks from the Red Line which got us to The Green Mill and Wrigley Field and shopping in Lincoln Park for just $2.25. The restaurant and bar had excellent service and great food. I would go back to Chicago just for this hotel. It was the best hotel I've ever stayed in. I loved it!\n\nReview 36:\nI recently stayed at the Sofitel Chicago Water Tower after reading reviews on Trip Advisor. I was amazed at the comfort and elegance of this hotel. As described by many others, the rooms are elegant with excellent finishings. My room was huge with a wonderful view of downtown Chicago. What I really want to know is where do they get there beds and pillows. I thought I'd died and gone to sleep heaven! Amazing. The bathrooms are spacious and put together elegantly. I loved the orchids. Cafe des Architects is the in house restaurant and deserves every rave review it recieves. I had dinner on my first night in Chicago and it was amazing flavours. A simple gnocchi was bursting with flavour and beautifully laid out. I decided to have breakfast there every morning for my 7 day stay. And every morning it was perfect. My all time favourite was the crab cake.\n\nReview 37:\nMy husband and I spent a special 20th anniversary at this Sofitel. Everything about this hotel exceeded our expectations, and it was a most wonderful stay. Our room was a very nice size and the bed was incredibly comfortable and luxurious. Our room was immaculate, and there was a leather couch and chair to relax in as well as a handsome desk to use. The TV was a 40\" flat screen HD and it swiveled between the settee and the king bed areas. The Bathroom. WoW! There was a soaking tub, shower for two, SOFT towels and live ORCHID in a very luxurious marble bathroom. How about a soft robe and slippers to slip into... Heaven! Chicago experienced a killer heat wave when we were there, but coming back to our plush, cool and quiet accomodations was the best. We felt like Rock Stars. It just doesn't get better than the Sofitel!\n\nReview 38:\nI have been at this Hotel on February 2012 for a business meeting. The hotel is very well located in the downtown Chicago, just one block away to the famous Michigan Avenue, the most famous spot for shopping in Chicago. Very nice room (I was at the 25th floor) with nice view on the Chicago skyline. To ve critic there are things to improve. The meeting room that we got was very small and not well climatized... the Fitness room is very small and much less organized than the average in the US. No swimmingpool and no sauna. Also, there is a small coffee that serves also sandwitches but not a real restaurant. Finally the brakfast has no buffet but only a la carte...\n\nReview 39:\nWe stayed at this hotel for 3 nights and wished it was longer. From the moment we walked in everything was wonderful. Check in staff were efficient and friendly. Bags were taken to my room instantly and the bellhop even looked a little surprised I tipped him. Any request was met with an immediate solution and in a very friendly manner. Room was spacious, modern, super clean and very comfortable. Great large bathrooms with lovely amenities. The bed was just amazing - soft yet firm - if that makes sense. The best night's sleep I have ever had. Chambermaids efficient and nothing was too much trouble. The added bonus for me was a view of the Hancock centre from my window. The location is great, close to all the good shopping and easy to get cabs and around Chicago. Great intimate cocktail bar too. Only downside was paying for internet access which still seems to be the go with the large international chain hotels. Go over the road to ING have a coffee and get free access. I would go back to Chicago just to stay there again, although I did love Chicago too.\n\nReview 40:\nThis hotel is situated in a busy (and noisy) area of the city, but as soon as you step instead a hush descends over the lobby area. The decor and the service at check-in are soothing and efficient; the rooms are ultra-deluxe with any amenity you could wish for: robe, slippers, mini-bar, L'Occitane toiletries, the list goes on and on. I was here three nights and was so delighted at being able to get a good night's sleep I wanted to stay three nights more. Room service was exquisite - the food was outstanding (mais oui, it's French so how could it be any less?) During my entire stay I felt like staff made sure they were helpful but not intrusive, and it was so lovely to see such exquisite manners. This was truly a fantastic experience and I will be back!\n\nReview 41:\nI was there for 4 nights with my husband and coworkers for business and a little pleasure and I must say the hospitality that I received was first class!! Even when I had an issue with my debit card (the $125 a night deposit was a shocker), the hotel staff was very helpful and offered a quick solution to rectify the issue. The rooms are checked and cleaned twice daily and they all speak French!! They respect the Do Not Disturb sign even when I requested more towels, they called instead of knocking because of the sign that I forgot to remove. The BOSE system in the room is a plus and my room had a view of Lake Michigan and the John Handcock Observatory. I was just minutes away from Michigan Avenue was i loved!! I would highly recommend this hotel if you are ever in the Chicago Area!! You will not be disappointed!\n\nReview 42:\nWife and I stayed over Memorial Day weekend. Can't say enough about it. Staff was friendly and attentive. Walking distance to Magnificent Mile and Lake Shore Dr. One block from Rush Street bars and restaurants. Two blocks from the subway. Beautiful rooms with minimalist design. Hugh windows afforded great views from 30th floor. Bed was incredibly comfortable. Luxurious bathroom. Room service prices surprisingly reasonable. Only complaint: all bathroom lights controlled by one switch and at one setting, which is very bright. Bottom line: would recommend the Sofitel to anyone looking for a great hotel experience.\n\nReview 43:\nStayed for 3 nights across the weekend of the 23 Oct as part of our honeymoon. Thos hotel was everyhting we had wanted and expected it to be. Friendly and efficient check in staff & Bell Boys. Clean, modern room with views - we were onthe 27th floor. Attentive service (told them it was our honeymoon in advance and got some free strawberries dipped in chocolate. Good location close to Mag mile and 1 block from the subway if wanting to go down to the loop but Chicago is a pleasure to walk around. Didn't eat inthe hotel as have plenty of option close by. One grip would be we were kept awake by some very noisy machanical sounds on a number of night which went on constently - could have been the lifts but more likely the air con units onthe roof (not our in room air con as it was switched off). Quite annoying but otherwise a ver pleasent stay.\n\nReview 44:\nWith so much already said about this hotel, I don't think there's much I can add. But I can confirm all the great things said about the hotel. It's clean, modern, friendly, very service oriented, welcoming, well located, and a great value. The rooms were nice and the beds and bathrooms even better. One thing I could add is the extremely nice location of the hotel, which is central to everything. You have a five minute walk to Michigan Ave., and five minutes up and down Wabash get you to Rush St shopping/eating or Grand Ave. shopping/eating. We walked to Millenium Park and it took about 20 minutes, not too bad. You are surrounded by great restaurants and nice cafes. Like their other properties, this is a GREAT hotel!\n\nReview 45:\nI stayed there for 5 nights in December, and I found this hotel outstanding. The rooms are big and very well decorated, with very large windows for outstanding views on Chicago. The bathroom was very large, with a bath tub and very large shower. The WC were separated from the bathroom. The hotel is very situated, in the centre of Chicago, and about one block from the main shopping street, \"the magnifient mile\". Breakfast was outstanding, particularly the eggs benedict (poached eggs with bacon and cream). I can't think of anything dissapointing about this hotel.\n\nReview 46:\nI stayed for 3 nights for business and found that the hotel lived up to its top rating. It was very posh, had 24 hour fitness center, good ambiance, good location and top notch staff. My only complaint was on the desk chair. While beautiful and nice to look at, it's not quite functional and much too low for the table to actually do work. I had to use the lounge chair which wasn't as comfortable to work. Otherwise everything was perfect.\n\nReview 47:\nStayed one night at Sofitel and everything was fine. I have no complaints about the check in service. Bellman met our cab, and took our luggage for us. Front desk staff was friendly and very fast. Plenty of elevators. The room was a good size and was very clean, as was the bathroom. Minuses for me was the bed, which I found to be more soft than typical for Modern , upscale hotels. It wasn't uncomfortable really but I like a more firm maattress ( like the \"heavenly beds\" at some competetors ) Also I found the drink prices at their bar to be a bit more than one typically finds in this calss of hotel. I expect to pay 9 dollars for a Gin& tonic at the Four seasons, not at Sofitel. Other than that I can't really complain. If the mattress was more firm I'd stay here again. ** Note, I stayed at the Sofitel Beverly Hills last year and the bed was just fine\n\nReview 48:\nMy first impressions of Sofitel were 'wow, this looks nice'. No one met us at the taxi so we had to bring our own bags into the lobby. We were greeted by a lovely man at the front desk who checked us in very quickly and were offered a bell boy to bring our bags to our room. The lobby of the hotel is very chic. Loved the lights in the floor! We headed up to our room. The room was modern, clean and somewhat spacious. The bathroom was fabulous! Room service was very fast and the food was always hot. Overall it is a nice hotel and I would rate it as above average.\n\nReview 49:\nWe've had to return to Chicago several times recently for business meetings. Often we plan our meetings on a Friday or Monday to enjoy a weekend away in Chicago. After a few bad choices of hotels, we decided to stay at a newer hotel (slightly pricier)and we chose the Sofitel after walking by on several occasions in past visits. The hotel is new, very clean, and well located. With meetings downtown, it is close to walk anywhere. The hotel is also in a safe area close to many excellent restaurants. Our room was smaller than some other hotels we've stayed at nearby but definitely big enough for our needs and full of amenities. I'm sure there are larger rooms available at a higher price. The service at this hotel is good, but not fantastic. With that said there is nothing really to complain about specifically. We would definitely stay here again.\n\nReview 50:\nThe staff and service at the hotel were outstanding. Considering the time of year we went, the price value was unheard of. The rooms were spotless, the concierge services could not have been better, and the location is perfect. It is right in the heart of the magnificent mile, but is an easy walk to Lincoln Park, and many residential areas. The doormen did an excellent job of getting taxis to wherever we needed!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30975, "query_start_index": 30977, "query_end_index": 30977, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "80%", "inner_docs_start_indices": [176, 1025, 1671, 2549, 2709, 3158, 3543, 3709, 4418, 4732, 5444, 5850, 6953, 7802, 8425, 9032, 10018, 11023, 11786, 12102, 12665, 13620, 14159, 14825, 15126, 15212, 15394, 15538, 15979, 17081, 17261, 17476, 18164, 18569, 19385, 19877, 20750, 21591, 22273, 23354, 24129, 24965, 25596, 26459, 27197, 27777, 28230, 29103, 29682, 30549]}
{"id": "2515935", "pid": "2515935", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel appeared to be very nice. The rooms were great with a beautiful view. We had 2 adjoining rooms. Our toddler grandson was with us and we noticed bites on him when we changed his diaper. We didn't give it much thought untill the next day when we found more bites on him and then his Dad complained of having bites. We then inspected the mattress, though it was clean we found bed bug feces, then to our horror a live bed bug! We were horrified. Here our little grandchild slept with his parents and had to get bit by these things. I realize they are not from dirt, but measures should be taken by the hotel to enclose all their mattress in plastic.....as that is the only way to get rid of them and prevent guests from being bitten.\n\nReview 2:\nWe stayed at the new tower that opened one day before we arrived. The service is outstanding for an American hotel and did not except less from a Peabody. Our room was very comfortable and very clean. I am bothered that we had to pay for the $15 per day charge to use the gym, coffee til 8:30 am which makes no send for us from California because we are just waking up by then, or the crazy Itrolley system that was useless since the wait is too long and when they do arrive it is full. I'm not a big fan of Orlando but I do like this hotel because it is quite and safe. Definitely will stay here again but I wish they would have coffee or tea in the room. I had to ask for hot water at their coffee shop every night OCR my night time tea. Oh well you can't win them em all. I'm just a spoiled Asian used to the comforts of Shangri La hotels.\n\nReview 3:\nThis hotel is nothing short of excpetional. I booked on Priceline and still got a corner room on the 20th floor. 7.95 for high speed internet and 2 bottles of water is reasonable! The food at B-Line diner was supperb and 10.00 for a burger that good was not so bad for a 4star hotel. Even Disney hotels dont have a 24 hour diner like peabody did! Peabody uses Simmons mattresses. They are amazng! Way above the normal hotel bd, even for nice hotels. This place is great and centreal to everything. 10 min to Disney, 5 min to Universal and Wet N Wild and 2 min to Sea World! Enjoy!\n\nReview 4:\nWe have been staying in Peabody Orlando for 4 nights (Dec 25-29, 2010) and had a terrible experience. The wall is paper thin and you can hear everything outside including noise of elevator, people walking down the hall and the worst, housekeeping. We were woke up 8am in the first morning by housekeeping and I had to ask them for a door tag ( we did not have one in our room) for \"do not disturb\". Surprisingly, the housekeeping still tried to get into our room regardless the door tag while we were catching some sleep. I had to complain to the concierge but nobody cared and I never got any feedback for this issue. We were trying to have some hot water after a freezing day and realized there was even no coffee maker. I called the housekeeping and they said they will CHARGE me for hot water!!! Not even mention additional 30 bucks for parking and resort fee. The Peabody Orlando completely ruined our holiday trip.\n\nReview 5:\nVery nice place, free wifi (part of the daily fee at least), definetly try the restaurants there, great food\n\nReview 6:\nHubby, daughter and I stayed here from April 4 thru the 7th, and we could say we had a wonderful time, it's not the usual hotel we stay at, we normally get villa hotels but since traveling only with our youngest daughter we decided to stay to try it out. The hotel is beautiful but very expensive if you are on a budget you can't eat here, you can go walking distance to eat out of the hotel, but if you are tired and don't want to go out prepare to pay $16 for a 12\" pizza that said the rest is verrrryyy nice the pool is wonderful.\n\nReview 7:\nMy company recently hosted a management retreat at this hotel. What a treat! From the rooms to the staff, I can't find one thing to \"complain\" about. The property is superbly maintained and it is clear that the staff puts customer service as #1. Located right near everything or an easy trolley ride away, this hotel puts the class in classy. Highly recommended by this road warrior! PS...make sure to see the ducks. What fun.\n\nReview 8:\nI don't know if the hotel recently changed it's policies, but most of the amenities everyone talked about are no longer free. Firstly, each day you are charged a $10 fee which I was told was for WIFI (even if you don't use it), 2 bottles of water per day, tickets for the trolley (worth $1 per ride) and free coffee in the lobby. Come to find out, the coffee is only available from 5-7 AM! Also, the gym is another $10 per day. There is not a shuttle to any attractions...it costs yet another $10 per person. If you do rent a car, beware, it will cost you $18 per day for parking! Yes, the ducks were cute, but once you got past the lobby, the rooms were just average. One more thing, they closed the pool for 3 days to clean it during our 4 night stay.\n\nReview 9:\nMy husband was sent to Orlando on a 3 day conference. From the first moment we arrived, our Peabody hotel experience was nothing less than first class! We both had never stayed at a 5 star hotel before-so boy, now am I SPOILED!! Every single employee was very courteous, handled any request swiftly and was an all around joy to be near! There was no condscending attitudes here. The entire staff was the BEST!Our room was gorgeous with down-topped beds,like sleeping on my own personal cloud! The room was always spotless and comfortable to stay in The 11:00 March of the Ducks into the lobby fountain was precious-and even the waitress in the lobby brought me a coffee to sip while I enjoyed the show! The entire hotel was filled with dendrobium orchids in unique containers. The pool was beautiful, the food delicious-our entire stay was HEAVEN!Thank-you Peabody Hotel=you are the BEST!! !\n\nReview 10:\nI am currently staying at the Peabody for a convention. This is without a doubt a well-maintained, upscale property in a location convenient to the Orange County Convention Centre. The staff is friendly and service is prompt. The rooms have nice beds, linen, etc but are nothing exceptional. The outstanding feature - or omission - in the room is the lack of a coffee maker. Can't remember the last time I stayed at a hotel without a coffee maker in the room. Thankfully, there is 24 hour room service but there is no excuse for no coffee maker in the room. My other gripe with the hotel is about the health club. When I travel for a convention, I like to get my workout in early to beat the crowds. At the Peabody Orlando, you cannot get into the health club with your room key and the club does not open till 6 AM. It costs $10/day (or $25/week) which is not surprising for a hotel in this class. However, the hotel should allow guests to access the health club 24 hours with a room key like every other hotel I have stayed at does.\n\nReview 11:\nThe Peabody is an expensive hotel but while pricey, the service is outstanding!! Beds were great I felt like I could sleep for a week, pool is super, and the food is good as well,but again it is $$$$$.All staff extremely courteous, and helpful, remebering names,etc. I would stay again. The only small complaint I had was the pillows, they are so soft, they don't give any support,but other than that, they are A++++++\n\nReview 12:\nI traveled most recently to The Peabody hotel for a weekend getaway with the company I work for. My husband and I only live a few hours away so we travel to Orlando frequently and have stayed in many different hotels including the Hard Rock and the Crowne Plaza. I have to say The Peabody is far and away the best hotel we have stayed in! The room was beautiful, comfortable, and modern. Flat screen TV, Dream Bed, Robes, Ipod Radio and more. The Peabody ducks are adorable and we enjoyed watching them in the fountain as we would come and go. The best thing about The Peabody though is the staff. From the moment we arrived to the moment we drove away at the end of our stay the staff was phenomenal! We felt very relaxed and would have loved to have stayed longer. I can't wait to return to The Peabody. I can't imagine staying anywhere else in Orlando.\n\nReview 13:\nSpent three days. Great location especially if you are attending meetings at the convention center. Close to restaurants and other attractions. Food was very good and service in the hotel restaurants was excellent. Don't expect a lot from the front desk but the concierge was helpful and smiling. My room was in the new tower which is where you might prefer to stay. Rooms are clean and spacious enough. You do get charged $10 a day to get two bottles of water and a paper at your door. Valet parking @ $20 per day the best way to go. Pool area is great but beware that when they decide to treat the water, the pool shuts down for the entire day. The duck parade is hysterical and only takes less than a couple minutes. All in all, it's a nice hotel but it's nothing out of the ordinary and if you are looking for elegant, this isn't it. BUT it's clean, convenient and reasonably priced.\n\nReview 14:\nThey lured us in with a one night stay with a 150 dollar spa credit deal for 269 dollars a night. I feel like my wife and I did not get what we paid for in value at this spa. 25 dollars for pleasant smelling massage oil each person? The two massages ended up being almost 400 bucks. Not even the Ritz Carlton charges that. 20% automatic tip? What if someone wasn't happy? They would still have to pay that? By the time we had one dinner there and we both had a massage the total bill was almost 900 dollars. When they brought my car around they had parked it next to a reclaimed nasty water sprinkler and it dried on my car. They made no effort to do anything about it. Nice hotel with neat rooms but beware of the bait and switch method there at this place.\n\nReview 15:\nHad occasion to stay at the Peabody Orlando on International Drive, for 2 night stay. First room assigned was on the elevator shaft and every time an elevator car went up or down there was noise. Changed rooms and went out to dinner and shopping. Returned at 9PM, party across hallway, doors slamming and yelling. Called front desk at 10:30 to complain, called several more times, no help. Party went on until wee hours. Checked out in the morning, complained and, after 15 minute wait, a junior manager arrived and argued with me for 10 minutes. No resolution. Finally after 3 faxes, 2 Emails and a certified letter to Peabody headquarters in Memphis, a credit appeared on my charge card for the charges. Also, the hotel has the nerve to add a fee (undisclosed until you arrive) onto your bill, for which they say you get 2 bottles of water per day. A cup of coffee in the lobby is $4.00 and the standard rooms are smaller than Motel 6! !\n\nReview 16:\nThe location to shopping and restaurant is great. The rooms are very comfortable. Staff is very friendly. I love to stay in this hotel\n\nReview 17:\nWe stayed for 4 nights in July at the same time that 700 rooms(!!) were booked by teenagers attending a conference on religion. It was extremely noisy and we did not get a full night's rest on any of the 4 nights we were there. The hotel should decide what it wants to be - if it believes itself to be a 4 star hotel, it shouldn't be selling 700 rooms to hordes of teenagers who end up behaving like they are at a mega frat party. Or, they should close the hotel to other guests! Very disappointing stay, especially since there are so many other excellent accommodation options in Orlando!\n\nReview 18:\nMy boyfriend and I stayed at the Peabody Orlando for 5 nights recently. We were wonderfully surprised with how beautiful the hotel is as well as how gracious the staff is. The staff there did everything they could to make our stay amazing. The pool and restaurants are really nice, not to mention the rooms. I would come back to this hotel in a heartbeat!\n\nReview 19:\nAfter staying in the Memphis Peabody several years a go, I had the opportunity to stay at the Orlando Peabody on a business trip recently. P-Orlando has a modern elegance with marble and glass that the P-Memphis has in history and ornate woods. I was impressed with the service from the moment I drove up to valet my car to room check in. Totally professional and accommodating to any service need. You will be truly captivated by the historical \"March of the Ducks\" along with the charming Duckmaster Donald. Rooms are well appointed, modern and total duck experience from the soaps to pillow cases. There is motion sensor lighting in the bathroom and nightstands which is a very nice amenity. Connected to the convention center and convenient to downtown, all Disney parks, restaurants and entertainment. Lovely place to stay...\n\nReview 20:\nThe Peabody Orlando is a very nice hotel. Our stay was comfortable and there's several nice places to eat in the hotel. It's also conveniently located. We only had a small problem with one of the concierges who booked something incorrectly for us.\n\nReview 21:\nThis hotel is HUGE and yet the staff is really great and attentive. The new gym is BEAUTIFUL!!! The gym staff is knowledgeable and helpful. They offer classes (yoga and pilates) that apparently are quite new. Highly recommend looking into them. The spa was very nice. The location was perfect for the Convention Center and a walk to The Pointe which has many restaurant choices. And yes, the ducks are a hit.\n\nReview 22:\nWe had booked into another hotel in St. Augustine. While the other hotel was a \"nice place\" on this trip they did not have their act together. We decided to move to the Peabody in Orlando and spend a couple days at this beautiful hotel. The rooms are great, the service wonderful, and they were very accomodating by placing a small fridge in the room to hold some medications. Don't miss the Duck Parade! If you have a small child ask if they can be an honorary duck master! There is construction onsite, but there was no noise that bothered us at anytime during our stay.\n\nReview 23:\nWe've stayed at many of the 4.5-5 star hotels in Orlando, and this is NOT one of them. DO NOT let the deceiving Internet pictures fool you. They have plastic tubs, no cushions on pool chairs, poor service at the pool, and very rude front desk attendants. This is a business hotel, and nothing more.\n\nReview 24:\nWe ended up changeing our honeymoon to Florida do to Hurricane Dean . We picked the peabody which turned out to be very nice. The upgraded us because of our honeymoon. When we had gotton there our room was not ready we waited for 45 min went back and asked if it was ready yet. It was not yet so they gave us another upgrade to a room that was ready. Which made us very happy. I can't say enough about the staff they were GREAT. If you needed something they were there . The conciege servive was top notch. I Must say that I would stay here again . Rooms very clean we had nightly turn down service in our room. Room were always clean . The bed was great. Close to everything.\n\nReview 25:\nStayed here recently, this is just an amazing experience. Please ask for a room on a higher floor. Get to the duck ceremony at least 15 minutes ahead or it is hard to see!\n\nReview 26:\nThe details are there, they care about their hotel. There is even a tv in the bathroom. Everything is very clean and the bed is very comfortable. You may have some nice views out of your window and the pool is awesome. The best part is the march of the ducks. They come out of the elevator onto a red carpet and dive into the water fountain.\n\nReview 27:\nOur family stayed four nights at the Peabody Orlando. The bedspread in our room was soiled. The drain for the bathtub did not work properly and forced us to stand in drain water while showering. Although we brought this to the hotel's attention, it was never corrected. The staff were polite and helpful. The whirlpool was out of service while we were there. The hotel's website advertised complimentary towels and sunscreen at poolside, but we found only the towels. The sunscreen lotion was in a glass showcase and was offered for sale. This hotel is in a nice location if attending the Conference Center in Orlando. Otherwise, I suggest people shop around as there are nicer hotels in Orlando for less money.\n\nReview 28:\nEveryday at 11am Donald \"the duck Master\" escorts down a family of wild ducks from the penthouse suite down a red carpet into the centre of the hotel. Here they bath, feed and sunbath in the delightful surroundings of the beautiful Peabody Hotel. Our daughter Beatrice was honorary duck master and got to help escort the birds. Donald is a truly wonderful man and is full of all the wonderful qualities that disney magic is made off...fantastic time had by all and all ages. contact the hotel if you would like to help you do not have to be staying there either...\n\nReview 29:\nThis hotel has seen better days. While the lobby is lovely, and the ducks cute to watch, this hotel is past its prime. Rooms are small, overpriced and not updated. The bed spreads were thin, dirty, stained and ugly. I stripped them immediately upon entering our room. Cheap towels and a see through plastic shower curtain that soaked the floor, made the bathroom unacceptable. Only highlight, the bath gels smelled nice. Cracking and chipped paint in room, windows that were so wet with condensation you couldn't see anything outside and the carpet beneath the windows was soggy. Pool was not heated, game room was closed for renovation and the hotel was full of conventioners. Not family friendly at all. I would never stay here again.\n\nReview 30:\nWe have just spent 6 wonderful nights at the Peabody Orlando with 2 young children ages 3 and 1.5 yrs. The perfect and courteous service, with smiles all round, was also quiet and efficient throughout. The rooms were fresh and clean and with the floor to ceiling windows you could have endless conversations with a 3yr old about all that is happening outside. It was very interesting having the TV in the bathroom mirror and the bonus of a wide width bath for the kids to play in. There was never a dull moment for them at the hotel because it is equipped to cope with them. The Pool area was large, very well kept and well designed. It has a lovely kids pool with a large sand pit and safety gates round it therefore there is attention to detail. B-Line was also child friendly. Therefore, although its main function seems to be to serve as a hotel for conventions and business, be assured one can also have happy family holidays there too! Thank you Peabody Orlando for making our stay such a welcoming and happy time!\n\nReview 31:\nThis hotel is right in the middle of the hustle and bustle that is Orlando. The staff for the most part was friendly...right up until you head poolside. The most haneous woman works there. Here name was Danielle, and she was absolutely ANYTHING but accomodating. After the first dose of her attitude, I asked to speak with a supervisor, only to find out that she infact was one. Spoke with the front desk and they helped the situation a little though. Writing a lovely letter to the GM/owners soon. Hopefully none of you will have to put up with HER.\n\nReview 32:\nI have absolutely nothing bad to say about the Peabody Orlando. From check-in to checkout the service was impeccable. Workers were friendly and diligent. Even housekeeping went the extra mile so that I walked into a spotless, organized room each and every time. As far as amenities went, the pool was gorgeous-- and warm! There was a zero entry section and a waterslide-- something for everyone. The gift shop was convenient and the coffee shop was delicious. But the restaurant, Napa, was divine. Every course (and drink) made us forget we were in a hotel restaurant. Our family was in town both to attend a conference at the conveniently nearby convention center AND visit Magic Kingdom and Universal Orlando. The parks were all a quick and easy drive away. Completely satisfying experience. Thanks again, Peabody!\n\nReview 33:\nWe stayed at this hotel once before four years ago and we had already found it excellent. We went back this past December and found that they had added to the hotel. We stayed in the new tower and the rooms were excellent. The staff were very friendly and helpful, even when delivering our late night meal. If you will be in the Orlando tourist area, I would very much recommend this hotel if you wish to be pampered!\n\nReview 34:\nThis is a nice hotel, but definitely should be boycotted based on the shoddy valet service. Here's the nightmare: valet company \"lost\" our car. They had no idea where they had parked it. We waited over an hour for our car -- and then they gave us cab fare to meet the rest of our party. The car was eventually found, but the valet company's remedy was to refund us the one-day parking fee. (No remedy was offered to others in our party who were also staying at the hotel and who were waiting to get into our car.) The hotel management is strangely indifferent to any concerns/problems with the valet service. And of course, the valet company never returned any calls made to the valet stand or to their regional headquarters in Florida. Save yourself the headache and stay somewhere else.\n\nReview 35:\nthe hotel is super nice location is excellent rooms are awesome everything about the hotel is super nice except for the people that work there i mean i reserved a suite so when the day came to check in they told me the hotel was completely full and that it will take a little time to get my suite clean up! so it took 4 to 5 hours for them to clean the suite really? and when i asked they would just be completely rude! also the air conditioner doesn't get too cold! i didn't like the customer service at all deff not going back there i rather stay at the ritz carlto or jw marriot.\n\nReview 36:\nAmazing pool, friendly staff, all positives! I would definitely recommend this hotel!\n\nReview 37:\nIf we had known that the extension was going on, we would have NOT stayed here! During the first night, we was placed in a small room, which could not acomadate 5 of us. We were moved asap, to another room, which seemed ok. At 7am the next day, we was awoken by the drilling, which lasted till 1pm. It was also hosting a convention, so the hotel was full of noise. I would come back AFTER the work has been completed!\n\nReview 38:\nOh boy, I wish I had read the reviews first. They are on the mark. They charge for everything after the monster price for the room. We were promised king and we got double next to the elevator. Which do not stay within 100 ft. or stay awake, you choose. The rooms were nice but no coffe maker. Is it me or does anyone else need coffee without going all the way downstairs between 5 am to 7am for coffee. Well , I am not happy but some are. Just will not go back. In fairness, the hotel was very well kept and had a lot of things going on. Dan\n\nReview 39:\nWe stayed here for a week. Its a great hotel on International Drive with fantastic facilities. Its located about a 5-10 min walk from Pointe Orlando which has lots of restaraunts and a few shops. The i trolly stop is right outside the door and its about 20 minute drive from the airport. They have a 9 dollar a day resort fee but its worth it because you get the paper every morning, bottles of water in your fridge and wifi which is excellent. There is also an ipod docking station in the room which was brilliant. There are two pool areas one with slides and smaller pools and another fifty meter pool with loads of sun loungers around them. There is a nice fitness centre there with facilities to shower and freshen up if you have a late flight and have already checked out. We found the staff including the conceriege to be very friendly and helpful. The duck parade which happens at 11 and five every day is wonderful and a definite must see!! I would recommend viewing it from upstairs as it can get a little crowded downstairs. Will definatley stay here again.\n\nReview 40:\nOur family (2 adults/2 kids) were in town for National Electronic Home show and stayed for 4 nights. We had to make changes to our room upon arrival and it was NO PROBLEM. The staff, the room, the location all combined to give us a wonderful experience. I could walk to Walgreens (very helpful when traveling with children) and many restaurants so the location was perfect The pool area is EXCELLENT. Of course the cafe prices are outrageous, but that is to be expected.\n\nReview 41:\nIn a nutshell, I really just wouldn't bother. We had been looking forward to staying at the Peabody for a couple of nights at the end of a brilliant two week stay in Florida. It was throughly disappointing. We were there at the same time as hundreds of teenagers who were attending an event at the convention centre, which faces the hotel. Needless to say, we were kept awake by the inconsiderate shrieking, screaming and shouting of the other guests from their rooms and from the pool at midnight. It was more like staying in an expensive youth hostel. This may not have been the hotel's fault, but they weren't remotely bothered when I mentioned it in the morning. You also pay a 10 dollar service charge for water, local calls and an I Ride ticket, whether you want them or not. It's clean with a very impressive foyer and TVs in the bathroom. It is also handy for Pointe Orlando. However, we won't be staying there again, it was all just a bit below par.\n\nReview 42:\nWe stayed from May 23- 25, and while it is a beautiful property, the parking situation is out of control. First, it cost 19 bucks a day to park, then it takes FOREVER to get your car. We went downstairs Sunday morning at 9:30, and asked how long it would be. We were advised to give it 1 hour. My husband went at 10 :30, and was told now it would be 1 1/2 hours, We had to get to the airport, and at 11:30 my husband was able to get someone to get our car, but we were jumped in the line, to tell the truth. People were angry and I don't blame them!!! Not a way to spend precious vacation time. We also did not get cleaning service Saturday , but they took the 10.00 service fee off our bill, For an expensive resort that likes to nickel/dime you. they really need a better plan to take care of their customers.\n\nReview 43:\nThis is a beautiful hotel and we loved our stay in it. The rooms were spacious and clean. The staff were friendly and courteous. The location is convinient with plenty of restaurants around. I really can't say enough good things about this place.\n\nReview 44:\nThis is a wonderful experience - huge hotel with gorgeous spaces and the famous ducks marching down a red carpet at 11 am to the main lobby fountain. Be sure to call and ask for best rates- aarp, aaa, etc. We were able to get more than $100 off on a weeknight.\n\nReview 45:\nWe stayed at the Peabody during a week-long convention. We reserved 5 rooms through a convention housing bureau for $149/night. This was a great value for such a high quality hotel. The staff is friendly, rooms are very clean, and the lobby and hotel restaurants are immaculate. Though slightly overpriced, the B-Line diner was a great place for late night dinners and is open 24 hours/day. I was impressed by the gift shop as well. We were not bothered by the $8 fee, as we made plenty of use of the free parking, wireless internet and daily water refreshments. Since most hotels charge $10/night for wireless alone, the $8 seemed like a steal. We will definitely make the Peabody our first choice when returning to Orlando in the future...\n\nReview 46:\nMy favorite hotel in Orlando is the Peabody. We stayed 3 nights in the new tower on the 17th floor from 11/18-21/11. The view was great. However, I must confess my favorite thing about the room, was the tv in the bathroom mirror. Wow!!! I've from my very first experience(2003) at the \"P\" been a loyal guest. After over a one year hiatus, I'm back. Everyone we encountered was genuinely nice, accommodating, and personable. The parking garge is very close to the hotel, so self parking wasn't an issue at all. Mr.Kelberman thank you. We will be returning in the very near future. The new tower is amazing, but I highly suspect the original is also.\n\nReview 47:\nMy wife and I stayed here for anniversary and it was great. Upon check in we spoke with the lovely Ashley and she hooked us up. She upgraded us to a corner suite with a terrace! What a room! When we came back from a dip in the pool we noticed chocolate covered starwberries in our room! Ashley is the bomb!! Those strawberries were yummy! The pool area was very relaxing and the duck march is a must. Drinks at the pool were reasonable unlike the obscene amount the Marriot World Center charges. Capriccio Grill and Dux (Mobil 4 star) are two high quality restaurants. The Sunday Brunch at Capriccio is a must. The resort fee of $8 includes high speed internet, Interantional Drive trolley tickets, and two bottles of water daily. Valet is $14 a day and self parking is free. We can't wait to go back!\n\nReview 48:\nWe have just returned from orlando and the Peabody, we stayed on the 27th floor in tower 2 for a week, the room was spotless, the staff were great very friendly and always helpfull. We stayed on the club floor (27th) and enjoyed the lovely club lounge (26th floor), with lovely snacks and food and lovely staff. I have absolutely nothing negative to say about the hotel at all. We have stayed in many hotels over the last 22 years in orlando and its the first time we have stayed here, this has now become our favourite and we will be returning, we have favourite hotels in many places in the US its nice to finally find one in Orlando.\n\nReview 49:\nWe stayed here for our Spring Break family vacation. From the location, to service and amenities, all I can say is we felt spoiled and pampered. Everything was perfect. The Peabody Orlando is now in our list of all-time favourites. Well done!\n\nReview 50:\nRecently stayed 4 nights during a convention. Our reservations were made months ago, yet 2 of the rooms were not according to the reservations. Instead of 2 rooms with two double beds, we were given a king and a roll-away (not what you want to sleep on in a 4 star hotel). Rooms were not ready at check in time - had to wait several hours for all of our rooms to be available. Jack-hammer drilling started early each morning. Had to wait at the front desk 25 minutes once to get an additional key. Rooms were not cleaned until very late in the day. It was as if this hotel across from the convention center had never had this many people at one time before. VERY disappointing. Additional charges for amenities that are usually provided free of charge at other hotels was also disappointing. While there was fitness center, there was an additional charge to use it.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31093, "query_start_index": 31095, "query_end_index": 31095, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 928, 1782, 2374, 3306, 3426, 3971, 4409, 5174, 6077, 7124, 7555, 8423, 9323, 10094, 11046, 11193, 11795, 12163, 13006, 13266, 13687, 14272, 14583, 15272, 15456, 15810, 16534, 17111, 17860, 18893, 19456, 20285, 20715, 21516, 22111, 22209, 22639, 23194, 24274, 24757, 25728, 26552, 26811, 27084, 27838, 28499, 29313, 29962, 30217]}
{"id": "2515535", "pid": "2515535", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nRoom was musty smelling, stain on the ceiling, the door to the room would not shut properly, AC not working properly. Internet $6 for 15 minutes and $20/25 to park you car a DAY. REALLY! I am not a complainer but I was disappointed in this Hyatt. The one in Long Beach Ca was lovely. This one not so much. Big whoop they removed $40 from the parking charges and doubled my points they could have done better. Don't go there.\n\nReview 2:\nO.K. I generally have loved the hyatt resorts...they are very kid/ family friendly and generally clean and spacious and offer reasonable rates. But.....NOT THIS ONE. We had a hard time getting a reasonable rate at this hyatt, every time a special offer/rate was emailed to us when we called up to book, the rooms for that rate were already gone....this became a bit much after we finally booked a room online at a higher rate and a lower rate room became available later and we were not allowed to move our room. Most resorts do this all the time, allow you to move to a lower rate upon availablity....but the service at this hyatt is very poor. Will not go here again.....I would have to rate this as the worst hyatt I have been to.\n\nReview 3:\nRooms are pretty poor find a better hotel for your money.\n\nReview 4:\nVery small pool area for the size of hotel. This is a very expensive hotel with decent rooms and a marina next door, but nothing much else in this area. Apart from an hefty price tag on your room rate, but I can't understand why? Choose a much cheaper hotel in the downtown/city area..................wish I had.\n\nReview 5:\nAmazing location, fantastic staff and exceptional rooms & view. I usually come here for friends birthdays, and it's always a pleasure.\n\nReview 6:\nThis was a horrific hotel. Newly renovated? Are you kidding? Smelly, dank, dirty, sticky carpeting, door lock broken, air conditioning didn't work well. We had to call the front desk SIX times to deal with loud, lewd and drunk people near our room. Security never came. We checked out at midnight and went to another hotel after being told there were no other rooms available. Thank god for Expedia, as they refunded the entire amount plus a bonus coupon.\n\nReview 7:\nThis place is dirty. The lime green duvet and that long green pillow thing were dingy and stained. really bad. really dirty. gross. This hotel still has popcorn celings. The only thing nice about this \"resort\" is the pool area. It is not walking distance to mission beach. You have to drive 3 or 4 stoplights to get to it. It sits on the bay as the name describes and you can see the bay but can't put your feet in because it's a bay with no beach or safe entry point. save your money and stay at a budget hotel. parking is not free - $20 a night to self park and $25 if you valet. dumb. oh and the wifi isn't free either. It has T-Mobile hot spots as it's service and you have to pay. Stayed three nights at the comfort inn-sea world and it was 10x's better than this dump with free wifi and a good breakfast!\n\nReview 8:\nWe had a poor experience, given the rating and class of this property. Items that did no work or were unsatisfactory included a broken A/C (forced move to room on edge of property), poor reception on TV, stray human hairs stuck on bathroom ceiling above shower, very low wireless signal and inoperable Ethernet jack (staff worked on but could not fix either, very annoying due to need to work from room), repeated requests for items missing from room, like binder containing property information and bath towels ( only 3 total on check in for 3 adults and child). Staff did what they could, seemed as if comping people was SOP for the hotel's many weaknesses. Will not return.\n\nReview 9:\nWe booked through priceline and were pleasantly surprised when we were allocated the hyatt regency. At the hotel we had a large room in the tower which was clean, well furnished and had delightful views across the water. Bathroom was a bit old fashioned but nothing to complain about. Food was expensive as was the lobby internet. As we didn't have a car we found the hotel somewhat isolated, half way between downtown and the beach. If you want to be critical you could say the hotel was so big as to be a bit impersonal and lacking in atmosphere. However, we enjoyed our stay here and certainly found the accommodations to be of a better standard than some of the previous reviews would suggest.\n\nReview 10:\nCarpet dirty, curtains dirty, management has zero concern for customer satisfaction. Hotel is so overpriced, no where near a four star hotel, or a Hyatt brand for that matter. Prices at the restaurant are outrageous. Location is great, but there are other much nicer hotels/ better amenities in the immediate area. Avoid this hotel, unless you get an absolutely great price $140 or less.\n\nReview 11:\nFor a Hyatt property, it is really outdated. Bathrooms had cracked tile and wallpaper was falling off the wall. Room was ok at best. I will not stay at the property again, for the money you can find much nicer places....\n\nReview 12:\nWe have stayed at this hotel numerous times now. It is located in Mission Bay, right along the marina area (not suntanning beach.) This hotel is less than a 5 minute drive from Sea World, has amazing newly renovated pools and a pretty marina. The pools have a waterslide for toddlers and another for bigger kids---probably the most family-friendly pools we have found in San Diego. Rooms are newly renovated, clean and trendy. We really love this hotel and it reminds us of a resort you might find in Hawaii. Parking costs daily.\n\nReview 13:\nMy family and I stayed here one night after a day at Sea World. We usually book with Priceline and have great luck with hotels. Our last trip to San Diego we stayed at the Grand Hyatt Manchester, which was immaculate. So even though pictures of this hotel didn't depict such beauty, I thought the Hyatt name alone meant quality. WRONG! I could have easily went to a Motel 6 or Super 8 and had a nicer hotel room. We stayed in a room right above the lobby area, not in the tower. I don't know if the tower rooms are any better but the room we stayed in was small, not very well maintained, extremely outdated, and smelly. Had we been staying for more than one night I would have demanded a different room. My suggestion is DON'T stay here. If you have to, try requesting a tower room. Maybe you'll have better luck there!\n\nReview 14:\nExtremely good hotel. Facilities can not be faulted. Service was very good too. Close to Seaworld - 20 minute walk. (A shame that there is no shuttle service to and from the park all year round). Takes about 20 minutes to walk to the town. No shuttle service to and from the airport.\n\nReview 15:\nWe originally booked the Hyatt for 6 nights but upon arrival immediately changed our reservations for only 2 nights. The amenities were nice, the pool and restaurant and the marina. What was disappointing were the rooms. We had a suite which appeared to be pictured as light and airy on the web site. When we arrived the room where the pull out was located was dark. I felt like we were in a motel. The lamp shade wasw flithy and the bed skirt had stains on it. The renovation was more of a makeover. They also charged 20.00 to self park which seemed ridiculous and no free wireless internet. There were pleny of parking spaces there and it was unnecessary to charge extra. We have been to many Hyatts and were very disappointed. It was not the same Hyatt quality that we expected.\n\nReview 16:\nWas going to cancel my booking after bad reviews on here, but spoke to front desk and they upgraded me to a Tower Room. There is nothing wrong with this hotel - the pool area is really nice. Hotel is located in Mission Bay area with nice walks around the marina and Pacific Beach nearby. Loved the firepit and s'mores - great to warm up with at night. Contacted maintenance and housekeeping and both quick to respond. Would stay again. Only downside is $20 self parking - but this seems standard for American hotels but would be nice if this was free.\n\nReview 17:\nI stayed at this hotel with my son/husband because I am looking to book a conference in the San Diego area next year. The group rate offered for this property is more than reasonable. WIth these new refurbishments, I would say this is a quality hotel. The rooms, grounds, restaurants, pools, were very impressive! They have an Einsteins bagels and great, fully loaded market. She did give us one of the best views in the house, which added to the ambiance. Sorry to say it was too cold to use the water slides and pools, though we gave it a try. They also have little fire pits where families can make some smores. Plus, the conference facilities were wonderful. I think this would make a great event location if groups are looking to stay at a reasonably priced property, in a great location and also keep their spouses/families happy if they want to tag along. Honestly, I am shocked this place doesn't get higher reviews. Also, I appreciate having a fridge in the room.\n\nReview 18:\nMy husband and I stayed at the Hyatt the end of March/12. He was attending a conference. We were given a room in a 2 story building attached to the lobby, it was in very bad shape. There were stains on the carpet and lamp shades, the bedding was worn out and above all it smelled awful. They sent us to another room and it was better, but not much. Finally, on the third try we got a room in the tower, which was a huge improvement. The restaurants attached to the resort were okay, but had smaller menus, so the choices were limited. Any food we ate while at the resort was okay, but not outstanding. We had no car, so I walked to find different eating establishments and they were few and far between. This resort is close to Sea World and an easy walk. The staff were very helpful, they gave me a great walking map. All in all our stay at this Hyatt was a bit disappointing and for their prices I would not recommend it to friends. Every staff member we met was pleasant and went out of their way to be helpful.\n\nReview 19:\nI was supposed to book our week long stay in this hotel but opted out. My best friend who made her reservations from Toronto stayed here and she was misled. She only found out about the renovations when she arrived! MAJOR renovations and for the prce per night? It is ridiculous. This hotel should have made their guests' stay more pleasant by offering park tickets or discounts to park tickets and free parking. Since it is being renovated, the lobby looks like a 2 star hotel. We waited forever for our food since the kitchen is not located in the restaurant itself (our waitress even had her shades when she served us since she had to walk to pick up our food), Construction and tractor noises during the day, and NO WATER from 9 to 4 pm (one day). If you want to be relaxed on your vacation don't go to this hotel.\n\nReview 20:\nGot a screaming deal on another web site, so that made the deal worthwhile, even with the $25/day valet parking charge. Travis upgraded us even though we were \"on the cheap\" guests. Customer service was amazing. Valet found our football team's game on the car radio when we had to leave the hotel in the third quarter. Driving directions were always available. Downsides? Overpriced food with no other nearby options. Pool with slides, not overly warm water and the slides close at 4 p.m. (long before we got back to the hotel). The view is amazing and I liked not being in the middle of town. Would be nice if there was a shuttle of some sort available for sight seeing.\n\nReview 21:\nAs has been well documented here, the Hyatt is an older hotel. It consists of a Tower building plus some 2 story buildings that look more like apartment grade construction. The location is in fact great. The tower building where my room is, is okay. It is perfectly servicable and his nice views. It is nothing special though. I think the reviews I have read here on trip advisor seem to vary depending on the price paid. Those who paid under $100 seem to like it best. I agree at under $100 I would have no problem with this place. At $170 (my rate for a conference peak summer season) it is hard to be so enthusiastic about this place. It is just too old and the quality of everything is just not up to that price point. Realisitically it is a 3 star hotel. You need to stay here with the right expectation. Hopefully you can get a rate that makes it feel like a great find.\n\nReview 22:\nMy husband and I recently stayed 7 nights at this hotel. Everyone was so very nice and accomondating. Special Kudos to Duane and Joseph who went above and beyond to make sure we had were satisfied. Never in our entire history in staying in hotels (we travel a lot) have we had anyone to be as helpful!!! The manager went above and beyond as well to make sure that we had a comfortable room and was satisfied because we switched rooms on the 2nd day because we wanted a king. It did not hold up our day - all we had to do was leave our luggage and everything was moved for us and we received a complimentary call to tell us that our room was ready. This hotel staff is to be commended for their interest in making sure that their customers are well satified. I can't say enough about Duane and Joseph (concierge). Baris was great @ checkout - so personable! Would definitely stay here again without hesitation!! !\n\nReview 23:\nI've stayed at the Hyatt Islandia first week of november before a visit to Sea World the next day. I've got this hotel with Priceline, bidded a 4 stars. In fact, this hotel is a 3 stars and not a 4 stars, confirmed by the staff at the hotel. Rooms, especially the bathroom was dirty. Hotel smelled funny, but there was a balcony with beautiful view. This hotel needs an update. See my photos, they are worth a 1000 words.\n\nReview 24:\nThe hotel has a great pool with three slides that the kids loved. Although they did run out of pool towels by 3 pm. We had a jr. suite which was spacious and had a great view (especially of the fireworks over Sea World). However, the cleanliness was not what I expected for what we paid. Service for dinner at the restauant was horrible. Children's buffet food was cold and they didn't replenish when items were gone. Adult meals were average. Location was perfect for going to Sea World and they offered a shuttle (boat) ride to the park. The boat let you off at the back entrance so you have the park to yourself for a while before the crowds pour in from front gate. Overall, hotel was great location but poor service. Wouldn't pay that price again for this hotel.\n\nReview 25:\nI took my family to San Diego for few days and after doing a little research on line, we decided the Hyatt is best for its rates, close to Sea World which was nice, away from traffic and noise. The only one thing I didn't like oddly enough was their restaurant, to be fare... the staff at the restaurant were polite, the restaurant nicely located on the water side with nice views, with cool patio, but the quality of the food it self was shockingly very poor.... so bad we didn't even finish our dinner at our first night there, we ended up leaving the hotel looking for near by restaurant to have a good meal!! I don't understand it, nice hotel, staff, location, all the right things, yet there is a lot of room to improve the quality of the food, it's really a shame as it could have a great experience. Will stay there again but eat some where else.\n\nReview 26:\nWonderful hotel. When we first arrived we were checked in to a room that faced the street. The neighbours becide us were very loud. It was already close to midnight when we arrived and all we wanted to do was go to sleep. We dragged all of our suitcases back to the lobby and asked to be moved. We were then placed in a nice room facing in to the courtyard. It was very quiet after that. The rooms were a little more dated than I had expected from Hyatt, but all the amenities were there. The grounds more than made up for the room. The pool was amazing, the resteraunts had great food and fantastic service. The little coffee/breakfast shop by the pier was great! We took the boat over to Sea World, and there was no waiting or line ups. Our only regret was that we couldn't stay longer. We will definately go back to this hotel.\n\nReview 27:\nComplete rip off. The reservation lied to us and sold us an ocean view room. When we got to the room it was facing exactly opposite way. No sign of the Ocean. When we confronted the manager she was very rude and blamed me for not reminding her that I had an ocean view room reserved. They were more than glad to charge me $20 for parking even though there was no parking on the property. Had to park across the street and walk back to the hotel in the rain. They ruined my weekend getting away don't let them ruin your holiday. Stay somewhere else.\n\nReview 28:\nI stayed at this hotel with my husband nd 3 children aged 13, 14, nd 16 from 25th to 30th July. My husband and I were given room in the tower on about the 3rd floor. It was dirty and outdated and every morning at 9 am noisy building work woke us up. They were replacing the balconies on all floors and all the dust and dirt covered our balcony, which overlooked the pool. The children were put in another building in quite a cramped room for 3. We paid \u00a3300 each night for 2 rooms. Thought this was extortionate for such an outdated accomodtion. the hotel, however is in a good location, but you need a car whilst staying there. Would not return to this hotel.\n\nReview 29:\nJust back from a short break in San Diego at the Hyatt Regency Islandia. Please be aware that the hotel is currently being renovated and I'd suggest that you should avoid it until the work is finished later this summer. We were wakened by the working hammering and banging in the room above us at 07:00. There's no swimming pool, although arrangements have been made to use one at a nearby hotel. I'm sure it will be great when the work is completed, but in the meantime I'd avoid it.\n\nReview 30:\ngreat location, right on the ocean. nice staff, need car to get around.\n\nReview 31:\nJust came back from a memorial weekend trip (may 2009) to this hotel. If you stay in the tower you will have a good experience. Unfortunately they gave us the two-story \"Bay\" buildings. My room with 2 queen beds was very small. They give me 3 towels for all 3 days I stay here! The worst part is that my room faces the pool and has 2 large speakers in front of it. All the rooms in the \"bay\" building has speakers surrounding them. We can't sleep at night because the hotel blasts music through these speakers. When I complained to the hotel, they said they will turn it down but never did. The pool is nice but they put too much clorine in it one morning. My kids' eyes turned bright red and all our bathing suits were BLEACHED! The best part about this hotel is its location to Sea World. The Red Marlin restaruant is good but pricey.\n\nReview 32:\nThis hotel was horrible. We stayed here for 4 nights. The site was gray and boring and looked like it lacked a lot of personality. The only thing decent about this place was the pool & work out room. The pool had 3 slides which was really nice but the water slide pools were completely freezing. The other pool was heated which was nice. The rooms were horrible. They looked like they were decorated by a 3rd grader. The beds were nice and comfortable. The showers were a completely different story. We stayed in one of the 'suites' and the shower was peeling (the flooring was peeling!) The food was horrible, plain and gross and prepared by a 2nd grader. Ewwww.\n\nReview 33:\nI'm not hard to please, but I do have standards and expectations when I choose a 3.5 or 4-star hotel (as this hotel was rated by expedia and priceline respectively). Sure the lobby was nicely decorated, but the room was disappointingly bare except for the requisite beds, TV, and desk. We had a marina-view tower room and the noise from the air conditioning ground unit was very loud, even when we upgraded from the 3rd floor to the 15th. Bedding was thread-bare, only shampoo provided (no conditioner! ), and bathroom floor was sticky in places. Pool was not heated to advertised 78 degrees. Blue Bay restaurant was overpriced and dinner was not all that great. Pros: Staff was very friendly and responsive, and room service breakfast was delicious and well-priced. The marina view was nice and the sea lions made us smile. This hotel is not worth the sticker price of ~$200/night. Good thing we only paid $100/night via priceline.\n\nReview 34:\nIncredible hotel. We stayed here for one night. Our room was fabulous - it was large, had very contemporary decor, and was very clean. The bathroom was also very clean, which is always the first thing I check in a room. The room only had one king bed, and there were 3 of us staying in this room. We had no problems ordering another cot, and it was delivered within 20 minutes of our phone call. Great service despite the fact we booked on Priceline, and the fact we were only staying one night. The room definitely had that \"wow\" factor - and also a great view of the courtyard. The pool area was amazing - very large area, and so many lounge chairs that you will never be without! As this is a resort hotel, there were more families than usual, lots of kids in the pool etc. There are many palm trees and umbrellas, so it is not difficult to find a chair under the shade if that's what you fancy. Pool area is on the ground floor, and you can walk out to the beach from here. Overall, I thoroughly enjoyed my stay and would return here.\n\nReview 35:\nStayed here only 2 nights out of a planned 7 nights because of rain. The hotel and grounds are absolutely beautiful, but there is NOTHING do to here if it's raining. You will need a car (which costs $$$) to park on-site or prepare to take a taxi into the city ($20+ one way). Staff was very friendly and helpful (found my daughter's stuffed animal that we had left behind) and the food was good, but not exceptional. Everything on site is very expensive because this is a \"captive\" location. $10 a day for Internet is always an insult. Both of my children asked if we could come back when the weather was nicer.\n\nReview 36:\nWhat a great hotel! I had a corner room that had over 180 degree views of the ocean, boat marina and San Diego city in the distance. The room was very spacious with separated sleeping area with TV and a lounge room with large work desk and another TV, opening out onto a large balcony. The grounds are very well maintained and have a very nice tropical feel. There is a large pool, with an excellent bar and restaurants close by. The staff were very friendly and helpful with tips on things to do and restaurants nearby. If you want to eat off site, restaurants are a short drive/cab ride away. They also offer a choice of valet parking or free self parking - I chose the latter which was right outside the building I was staying in. I highly recommend this hotel, especially for families.\n\nReview 37:\nWhen I first arrived, I had asked to stay in the Tower (based on previous reviews read here) as they were the most recently renovated rooms. I was told all the rooms had been renovated and that at the price I had, I could only have a room in either Bay I or Bay II. When I got to the room they assigned me, I found that it smelled very musty and there was mold on the bathroom tub. I advised the front desk of my displeasure and they gave me a room in the Tower. While this room was surely an improvement, it had a broken toilet that took their maintenance staff (2) days to fix. Aside from the above, the hotel itself is not laid out in a very efficient manner. The on-site restaurant is way over priced, compared to other restaurants in the area. If the weather and beach weren't so beautiful, this hotel would have definitely ruined by trip.\n\nReview 38:\nStayed in many Hyatts before with great results. This one doesn't stack up. If they offer you a Bay I or II room don't do it, we reserved a tower room with a balcony, but was given a Bay room instead. Small and nothing to write home about for over $300/night. Also, booked hotel because of water slides but closed for 2 days. Agree with others, not enough seating around pool and the staff is not Hyatt friendly. Been to San Diego before and stayed at nicer hotels for less money.\n\nReview 39:\nWe have nothing but great things to say about our stay at your hotel. We could not believe how nice and accommodating EVERYONE on your staff is. I don't usually fill out reviews but I thought it would be unfair if I didn't this time. We loved our room and the entire facility and would recommend it to everyone. The location was perfect for the boys as they could walk to the beach. The location was also perfect for sightseeing and all the things we wanted to do. The view out of our room was beautiful. We enjoyed the sea lions on the dock. We just had the greatest time and will definitely be back. I am trying to talk my friend into getting married at the hotel. I am sure I will win this. OK one negative thing not enough teenage girls were there on our week. It was ok with me!!! !\n\nReview 40:\nI was a little hesitant about staying here after seeing all the iffy reviews. Luckily our stay Oct24-31 2005 was very nice. Loved the location and the view. We were on the 6th floor tower facing the bay. Wonderful sunsets!! Our 2yr old daughter loved the Koi pond and all the bunnies on the grounds. We appreciated the concierge and the bell service-- very helpful with all our questions. Yes the restaurants on the premises were somewhat expensive but the food was good and we had a WONDERFUL brunch on Sunday. The room was clean and quiet. What air conditioner noise were other reviewers talking about?? Very close to Mission Beach and to Sea World. Overall a very nice vacation for our family. Would stay here again.\n\nReview 41:\nI love this place it had the best fresh fruit there....\n\nReview 42:\nWe held our annual national sales meeting here. Outside of having the worst weather San Diego's seen since the Ice Age, everything went terrific. The staff at the Hyatt Regency Mission Bay were OUTSTANDING to work with - no matter what last minute change/request we had. I have never seen such quick and efficient turnaround to accommodate our needs when the weather was not cooperating for our outdoor venues! The Spa was a wonderful retreat with excellent staff as well. I would suggest giving them a try.\n\nReview 43:\nWe stayed to attend a conference and found that there was no restaurant which was mentioned in the confrimation sent by the hotel. Our room, despite being renovated had stains in the carpet, burn marks in the balconey furniture, a large chip in the toilet and the blaconey windows were filthy. On our last day we had to ask for hand towels and were told by house cleaning that they were out. Most staff were friendly tho some were indifferent. The holel in not really close to anything so expect to walk 15 minutes to Mission Bay beach or drive if you plan to go anywhere. Not worth the money, not what one would expect from a Hyatt.\n\nReview 44:\nHotel is in need of a facelift and is very dated. The rooms had a musty mildew smell, paint was chipping off the walls and the curtains were falling off. Great location and staff was plesant; however, after playing hard all day and wanting a good night sleep - this was not the place. Priceline has this in thier 4 star ranking... at $160 a night it was more line a 2 star. My expectation for the Hyatt standards has changed to a motel 6 rating.\n\nReview 45:\nI stayed for a conference at this hotel and I would never stay there again. The staff was impolite. I could not watch a movie on my TV so I called front desk three times and each time they placed me on hold so long that I could not talk to someone. They are currently doing reconstruction so there was only room service and a pool lounge that was open which was insufficient to feed all the people. I would not stay there again.\n\nReview 46:\nLet me start by saying that the view from this hotel is BEAUTIFUL! My family stayed here while visiting Sea World and we loved it! The hotel was undergoing renovations to their pool but that turned out okay at the time because we were upgraded to a room with a spectacular view. The rooms were also renovated with a more contemporary feel so it didn't have that tacky floral bedding and decor. Our room was a pretty decent size: 2 double beds, a lounge chair, desk and a flat screen with room for our son to run around. The hotel was located within 5-10 minutes from Sea World which was convenient. The only downfall about this hotel is that you have to drive to find local restaurants and shops. This wasn't that big of a deal but it would have been convenient to have that option since the restaurant was closed. Overall, our 6 year old son loved the hotel and we all enjoyed it! We would definitely stay here again and can't wait to visit to see the remodeled swimming pool!\n\nReview 47:\nMy room smelled moldy, the carpet was thin, stained, and . . . well gross, the walls were filthy and looked like they hadn't been cleaned in years. The walls were rice-paper thin. The only pleasant part of this hotel was the Staff . . . they were happy and helpful. I wonder if Hyatt knows this place is destroying the value of its brand.\n\nReview 48:\nDo NOT stay at this hotel! Husband and I needed a last minute one night stay on Memorial day weekend. All I could come up with was this hotel for the price of $239. We had stayed here before and had enjoyed our stay so decided it was worth the splurge. WRONG! Whole hotel is remodeling. Everything is a mess! Check out area is relocated in a very small lobby with only two clerks. There was a LONG line out the door trying to check in so we left and went to go get a bite and had to come back to check in. Room we stayed in had no hot water all evening, no coffee maker and they charge for EVERYTHING - from a water bottle in the fridge ($4.95) to parking (self - $14, valet -$16 per nite) and internet ($9.95 per day). Parking area is small and slots are tight! If i could give this hotel a zero I would!\n\nReview 49:\nMy husband and I wanted to get away to celebrate our anniversary. We chose the Hyatt Islandia since this was where we spent our honeymoon, 25 years ago. This hotel had just gone through a 65 million dollar renovation and it showed. Upscaled modern decor, lush tropical landscaping, everything was perfect for a romantic weekend. Our room, high up in the tower, had a large balcony which opened up to a fantastic ocean view. At 7 am we were rudely woken up by the scream of children playing in the 3 pools below. Later that afternoon we wanted to go for a swim and relax poolside; impossible. After dodging running children and navigating around strollers we could not find an empty chair or lounge. The 'adult' pool was full of tiny tots in diapers and the jacuzzi had the same. At one time we counted over 50 children in the pool area! This is NOT a place to go for romance and relaxation. A fine property for a family vacation\n\nReview 50:\nWe stayed at the Hyatt Regency Mission Bay in San Diego while visiting Southern California. We only stayed one night, but enjoyed the stay. The positives of the hotel include the location. It has beautiful views, and is close to seaworld, which is where we spent most of our time in San Diego. The pool area is stunning. There are several pools, and lots of loungers to lay out and enjoy the beautiful Southern California weather. The room itself was well decorated, and I loved the front patio. We sat and ate our ordered breakfast and enjoyed relaxing. The bed was very comfy, and it was roomy with a couch. The downsides are that there is no breakfast included, and the front room where we stayed looked right over a huge line of taxis that were sitting waiting for business so it was a bit noisy. If you got a room on the side or back, instead of the front busy road it would be a lot more enjoyable.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32300, "query_start_index": 32302, "query_end_index": 32302, "truncation_seperator": "... 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{"id": "111501", "pid": "111501", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I stayed here for a Anniversary. We were also going to the Sox game and the hotel gave us a great center location. We were close to Millinium Park and rented bikes and went all up and down the lake on the path that ran all along the beaches....the RED line transit train was right outside the hotel to take us to the game....no parking fees!! The hotel has a breakfast buffet that gave us a great start to our days...very good!!! The hotel itself is beautifull..and the room was very nice and the whole \"Old Style\" Luxury Hotel gave us a romantic feeling! We had a Great Romantic Getaway!\n\nReview 2:\nFrom 1o p.m. for two hours employees made lpud noises in the room next to ours. I called the front desk three times to complain and ask that someone in management intervene. No help came eventually after more than two hours of loud bumping bnoises of furniture being moved, it stopped. By then it wa well after midnight. It tainted an otherwise nice stay over Thanksgiving weekend of Thursday and Friday nights. I also complianed when Ichecked out on Saturday.\n\nReview 3:\nI stayed here for business in May 2011. It's a lovely hotel with an opulent lobby. The room was small but well appointed. I love the location - just around the corner you are at the park and lake! There are many nice restaurants nearby.\n\nReview 4:\nMy husband and I stayed here for one night on Oct 17th. We paid only $70 through Priceline and I loved the hotel for the price. Check in was a breeze and took about 2 minutes. We were able to get into our room around noon, which was nice. The room was beautiful and looked like it had been recently renovated. Yes, it's small but it was not a problem for 2 of us for only one week. The location is good. It's a great place to stay if you're in town for Jersey Boys (probably a 3 minute walk) and it's very close to the big Macy's and Millenium Park. The walk to Michigan Ave shopping was a hike but doable. It took about 20 minutes. \"The Gage\" is an Irish pub about 3 blocks away with a GREAT brunch.\n\nReview 5:\nWe stayed in mid July for a business/pleasure trip. The hotel is an art deco gem - gorgeous to the last detail. The location is great - 2 blocks from fantastic Millenium Park and the Art Institute and just a few blocks from the Magnificent Mile. The room was spotless in every way; perhaps a bit small by luxury hotel standards but certainly adequate for 2, and it is an old hotel so we were not concerned. Furnishings and decor in the room were beautiful art deco and looked very new. Had a bit of trouble with the in-room internet - easily resolved by very courteous, knowledgeable tech support. Room cleaned perfectly each day. Every staff encounter was lovely - polite, cheerful, helpful - not sure I've ever experienced anythng like it from the front desk to bell men to housekeeping. I noticed quite a bit of attention to keeping the public spaces orderly and clean - a challenge with so much traffic. I have no complaints - only compliments for everything about the Palmer House.\n\nReview 6:\nWe just returned from a girls shopping /sight-seeing trip.The Palmer House was like home away from home.The hotel is undergoing renovations but we did not notice any inconveniences or hear any noise from the work.The lobby was breathtaking, all dressed up for Christmas.The staff from check-in to housekeeping was very welcoming and friendly.Our room was updated with two beds and two separate baths which was great for everyone to have their own personal space.I would not hesitate to recommend this hotel to anyone.Chicago is a great town.\n\nReview 7:\nOkay, I know that it all depend on what room you're given. But no 4/5 star hotel should even have room as horrible as the room I was given on recent stay. Small bathroom with a cracked dirty tub, nasty curtains, dirty rugs. I found out that later that you could upgrade for around $50 but there should be some basic level for all rooms, epsecially for those of us who think we've given this dump enough money already. The plus side is that it has the best lobby in Chicago. And during our stay, they were several wedding, which made the setting even more grand!\n\nReview 8:\nThe lobby was very nice and the food was above-average, but the room was very small and the air conditioning did not work. The walls were very thin: I could hear every conversation taking place in the halls and adjoining rooms. The valet and bell service took approximately 30 minutes at check-in and check out. I tipped the bellman while I was waiting for my vehicle, which was a mistake because he left while I was still waiting. I would recommend the Swissotel, better prices, better service, and bigger air conditioned rooms.\n\nReview 9:\nStayed here 20-23 October for business. I couldn't help but notice that some of the \"basic\" rooms were MUCH smaller than others. Same for the bathrooms. The room I had was small but I had a king size bed. Not much room for more than 2 people\u00e2\u20ac\u00a6and I think even that would be tight. The hotel is old but they have put in an effort to keep it updated with the furnishings. The rooms are clean\u00e2\u20ac\u00a6the entire hotel is clean. Staff are friendly. It is a huge hotel and there were a lot of people. It is located in a nice part of the city and it is close to a lot of great shopping. I never needed to take a cab to the magnificent mile (about 15 minutes to walk), and you are close to the Macy\u00e2\u20ac\u2122s, JC Penny, etc along State street. Overall, a very good experience and I would definitely return.\n\nReview 10:\nWill not stay here again. We were here pre-construction so didn't have the noise problems that others are now experiencing. But room and service quality were so poor that we will not return. Our suite was large enough, but it was dirty, dated and worn. The bed linens were stained and the bathroom did not appear to have been cleaned properly. Public hall areas had room service trays sitting for two days, disgusting. We (politely) requested housekeeping to touch up our room and pick up trays and they never showed. We had paid for the King Tut Package, which was supposed to include tickets to the exhibit. They had no record of this and didn't honor it. Of course, the exhibit was sold out, so our main reason for visiting Chicago was ruined as we weren't able to see this part of the Field museum. My (also polite) letter to Hilton and the manager was never acknowledged. Very very disappointed in this property and am now avoiding Hilton in general when possible.\n\nReview 11:\nI am a Hilton Honors Gold VIP member, who has never had any problems at a Hilton brand hotel. In a recent stay at the Palmer House Hilton, my vehicle was damaged by the valet. After various contacts with InterPark (the valet subcontractor), they refused to take responsibility. I have also contacted Hilton (brand) and the Palmer House (directly to the General Manager Dean Lane via email and US Mail). Neither has taken responsibility (the GM won\u00e2\u20ac\u2122t even contact me back). I feel that it is unacceptable for a customer of the Palmer House (or any Hilton hotel) to be treated in this manner. I will NEVER valet my vehicle again and am considering never returning to any Hilton brand hotels in the future.\n\nReview 12:\nUpon check-in, met with an older white male clerk who looked at me as though I smelt bad when he saw we booked through hotwire. (I am an African-American female) He proceeded to say they were sold out (on a Tuesday night) and offer me a roll away in a partial suite or a smoking room. There are no amenities except USA today - not even a coffee maker (unless you pay for it) Room very small in back corner of hotel. We travel alot - sometimes with hotwire, most time not. When we do, however, we have still been treated courteously, and given a decent room. As a Chicago native, I am aware of the history, and the age of the hotel, but it was disappointing at best. Great location is biggest benefit.\n\nReview 13:\nThe Palmer House is, I believe, one of the oldest continuously operating hotels in the U.S. The staff is very accomodating, and the lobby is grand. I have stayed here 20 times or so for conventions. As you will see from reading other reviews, the rooms vary considerably. Some are large with two bathrooms (as a result of combing two small rooms). Others are cramped and poorly laid out with no view. Interestingly, the price of the room often doesn't vary---small rooms are as expensive as the cheap ones. The location is excellent. Having elevators go to just certain floors can cause some confusion, but it greatly speeded up elevator service for those of us who remember the way they had been. I recommend the Palmer House.\n\nReview 14:\nThe hotel was clean, and has a nice lobby, but the rooms are extremely small. The door hit the bed as I entered, and it took me a moment to find the hidden bathroom. I had to keep my TV on to muffle the hallway noise. I would not recommend.\n\nReview 15:\nWe stayed at the Palmer House over Thanksgiving and had a very pleasant experience. Through Hilton Honors we had one free night and the other was $129. We reserved a regular room with two double beds. I e-mailed the hotel about five days ahead and asked for a renovated room on a high floor, and requested a complimentary upgrade if available. The next day I received a response granting us an upgrade to a two-bath room. All of the staff were quite pleasant. The room was very large; the open space could have fit at least three rollaways. It was elegantly decorated. There were a few minor repairs needed - missing door stop on one bathroom, etc., but nothing that affected our stay. The location was perfect - we walked to shopping, dinner and the theater (Lion King), and on Thanksgiving morning only had to walk about 30 feet out the door to watch the parade. Parking, for the Loop, was a real deal: in-and-out privileges for $23/day, good til 5:00 pm day of departure.\n\nReview 16:\nVery elegant lobby and well restored. Our rooms have been very spacious but due to the age of this hotel there are many different sized rooms, so your experience might vary. Found he staff to be very professional (except one bartender who was a bit surly, but he was the exception not the norm.) In this Hotel its almost better to be on floor 12 or lower as there are banks of elevators going to different levels (i.e. 1-12, 13-20), and we found that the top floors have slow elevator service and can also be very crowded during peak hours (checkin-out). Out last visit we were on the 12th floor and we never had any problems with the elevators.\n\nReview 17:\nI stayed here as part of a business trip. My meeting was at this hotel. For the price at a \"full service\" hotel, I expected much more. Granted, it is a historic place, but for $250 per night what we got was the room which was quite small, had a view of the building and a tub that took 10 minutes to drain after a 5 minute shower. Internet access costs around $18 per day? There is a big fee to use the fitness facility as well and it is nothing special. The staff is very friendly however. We didn't eat at the hotel's restaurant...wasn't impressed with the menu for the prices. Walked 2 blocks to a historic italian restaurant and got a full dinner for two for the price of one entree at the hotel. If you do happen to stay here...there is a place called the Corner Bakery Cafe just down the block...great breakfast, coffee, sandwiches, pasta is ok, soups and cakes/cookies...good prices. (Breakfast with coffee was less than $10)\n\nReview 18:\nThis was my first visit to Chicago, and it is definitely not my last. Love the city, love The Palmer House. The lobby is so magnificent it takes your breath away. The decor throughout is a mixture of old and new, blended so magnificently, and yet there is a warmth and comfort that makes it feel like home. The food is amazing, the best dining experience whether for breakfast in-room, lobby for afternoon tea & cocktails, or dinner at the Lockwood restaurant, the quality of food and service was perfect. Our room (not a suite) although small, was beautifully appointed and we had the rare luxury of 2 full bathrooms ... amazing! The Palmer House is quintessetially Chicago. a place for all to enjoy.\n\nReview 19:\nNice classic hotel, but doing business or work in this hotel is awful. Internet blocked if available, no wifi in rooms. Stop in in the lobby for ambiance, then head to a real hotel to get your work done.\n\nReview 20:\nThe lobby was gerat as picture shows, but that all. Room was small and tight. There is no extra space even for a small air bed. I stayed in Travelodge in the previous night and knew that the number of movie we could choose(purchase) in here was much smaller than that of travelodge!! Air conditioning in room was difficult to control. (too hot or too cold!) I'm very sorry to see my parents not enjoying the stay. My impression on this hotel is \"just-the-bobby\". That's all.\n\nReview 21:\nHad a bad experience - would not stay here again. The staff at the reception desk were cold and rude, room was unbelievably small, hairdryer did not work in room, and walls were paper thin. In addition, we received apathetic and rude treatment from a staff member at the luggage room when dropping our bags off for the day after checkout. To top it off, a charge for the hotel bar mysteriously appeared on my checkout bill when neither me or my traveling companion went there. In the end, the charge was taken off but it took about 30 minutes to do so. There are many, many hotels in downtown Chicago which are much better than the Palmer House. Stay elsewhere.\n\nReview 22:\nI last stayed at the Palmer House for a convention back in 2000, and I must confess that, although my first experience wasn't negative, I was floored by how great my stay was this summer. Upon checking in, I was greeted by a warm and friendly lady at the front desk, and when I got to my room, I was just astounded by how large it was! I had a room with two double beds, and the room was probably twice the size of what I expected. The beds were truly the best that I have ever slept upon, and the decor was quite visually appealing. I stayed three nights, but if I had unlimited means, I probably never would have left.\n\nReview 23:\nWow, from the time you walk in to the time you spend time inside the hotel, everything is WOW. Indescribable. This is a perfect example of heritage being maintained while amenities going modern in the downtown Chicago. Net trip to Chicago and this Palmer House is a definite stop.\n\nReview 24:\nMy husband and I stayed at the Palmer House in Chicago so that we could get together with some family members to exchange Christmas gifts and have dinner. My niece lives directly across the street from the hotel so the location was phenomenal. I booked on line and purchased the 7 day advance nonrefundable king deluxe room. We had a corner room which was spacious, beautifully decorated and extremely clean. Our luggage was delivered in the time frame promised, coffee delivered via room service on time and check in/out was painless. We had dinner with our family at the Lockwood which was excellent and the breakfast buffet included in our room rate. I can't say I have eaten at a breakfast buffet with such a selection and with such quality in a long time. The hotel was decorated beautifully for the holidays. The staff had a bit of holiday cheer so it was just such a pleasant stay for us. For those shoppers - State street is right there. It is a very fine hotel. Try it out next time you are in Chicago - I don't think you will be disappointed.\n\nReview 25:\nI stayed at the Palmer House Hilton for one night when my husband and I were in town and we had a wonderful stay. We arrived after midnight after a horrid series of delays at the airport and a late dinner and upon arriving were upgraded to a concierge level room. The rooms were dark and silent and we slept soundly in the comfortable beds. Some of the decor in the room was old fashioned, but I consider this a stylistic choice. It's warm and inviting and classic, and I find it easier to relax in this environment than in a sterile, angular room that feels like a cross between a museum of modern art and a hospital. The decor was warm and inviting and the lobby was like stepping into an old Hollywood movie. In the morning, we enjoyed the concierge lounge at a leisurely pace and slowed down for a cup of herbal tea before taking on the action-packed weekend. The Palmer House took good care of us, and I plan to stay there again when we return to Chicago in a couple of months.\n\nReview 26:\nI am in and out of Chicago a lot and typically stay at one of the Hilton family hotels. I have been to the Palmer House Hilton on many occasions, but it had been a few years. Really the only nice thing about the hotel is the lobby. Take that away and you are staying in a low-rent hotel. Virtually everything about it is old and tired. The staff is less than enthused and they really reflect the hotel itself. Although generally clean there is no pride of workmanship when it comes to maintaining the hotel. Chicago is a city of endless hotel possibilities so why would one want to stay at the Palmer House? Last time for me.\n\nReview 27:\nThe hotel is a beautiful building with fantastic public rooms with shops and Starbucks within the hotel. Found the restaurant and bar expensive but overall a good place to stay. Would appreciate free internet connection, and coffee machine in the bedrooms.\n\nReview 28:\nThe heating in our room didn't work and wasn't repaired depite numerous requests, the rooms were very small, the litter in the bin remained in the bin for the whole stay, the cleaner made the bed but nothing else, when we returned home my credit card statement showed that the hotel had charged me for the 5 night stay despite my having pre-paid through a travel agent, it took the hotel 2 months to re-credit my card without an apology or offer to pay for my numerous trans-Atlantic phone calls to them.\n\nReview 29:\nThe Lobby and it's history is nostalgic as it comes. Hands down no question about it. For my money, I would have gone somewhere else. The in room wired internet is more expensive then other major establishments, and it doesn't include phone calls. Then there is NO free wireless internet in the lobby which other major establishments do have. There is a Starbucks, but only my iPhone could connect to it. My iPad would have needed to pay for a wireless connection in the lobby and it is PER HOUR. The starbucks unfortunately (by no fault of the hotel) was under staff. Lines went out the door. This should not be, and management should call for action from Starbucks. Parking, this coming from someone from NYC. Way too expensive for valet. Room, sad to say, I have had bigger rooms for much less. Service, well I never ran in to them except for my usual 4PM Vodka Martini, so I would say average. No one was rude, staff was friendly, but for the money........I would go elsewhere. I would come back to take pictures of the Lobby, and have afternoon tea here. Thats it, nothing else\n\nReview 30:\nWe stayed here last Friday to attend a baseball game. We requested a kingsized bed. I guess we should also have requested a kingsized room. I have never seen a room so small. We paid over $200.00 for the night. The bathroom tub was not clean and the drain was stopped up so we had to shower in standing water. The iron did not work properly. The television had very limited access. The game began in the afternoon and we wanted to check out a hour later. We were told there would be an additional charge. Needless to say we just put our bags in the car.\n\nReview 31:\nTraveled to Chicago for two nights on business, and arrived at the Palmer House around 10pm. HHonors Desk was closed, but was checked in quickly nonetheless. This hotel boasts that it is the oldest continuously operating hotel in the country. The first room I was checked into must have been the oldest continuously operating room in the hotel! It looked like it hadn't been renovated in about 20 years (the green tile in the bathroom was quite charming... really.) and had a lovely view of an A/C compressor that was bigger than my room! Went back to the reception desk, and asked if an HH Gold upgrade to the exec floor upgrade was available. Was upgraded to exec floor, to a room with one double bed. Room was nicer than the last one, but you couldn't have parked a Yugo in there with enough room to open the doors! Stay was pleasant enough afterwards. A bit noisy during the night. Lobby is undergoing renovations. Exec lounge was fine. Not bad for a business trip, but next time I'll be staying somewhere that has a bit less \"history\" in my room!\n\nReview 32:\nThe hotel lobby is primarily the reason why I stay at this hotel. The rooms are great, comfortable, and affordable, however, I enjoy waking up in the morning and walking down to this lobby. The same applies in the evening. I have never had a bad experience at this hotel as I am a frequent guest.\n\nReview 33:\nPros ------- 1. Checkin anytime 2. Great gym 3. Overhead lighting in the room! 4. Free internet in Lobby area, supposedly Cons: EVERYTHING ELSE ----------------------------------- 1. Rude, incompetent front desk staff that lied to me about what my corporate rate covered. 2. Scratchy linens, uncomfortable bed 3. Ridiculously overpriced restaurant and in-room dining 4. Loud drilling and hammering that lasted all day and started, for the love of god, at 7 AM. Ridiculous! 5. Tiny, tiny, tiny bathroom. The sink area was so small that I had to put my makeup on my side table. 6. Tiny, tiny room that was very cramped. 7. In room internet is $12.95/day! I could go on and on about how awful this hotel really is, and I really wish I had not stayed here. I don't recommend it for business travelers at all. The hotel overall may have been a 4-star a long time ago but it's no more than a seriously overpriced 2-star, and my room was definitely a 2-star room.\n\nReview 34:\nWe just spent the weekend at the Palmer House for our Christmas gift to our grandkids, ages 4 & 6. They were totally awestruck by the giant Christmas tree in the amazing lobby & the choir which greeted us as we checked in - different choirs & musical groups were featured at lunch & tea time daily - really awesome. The hotel is a short cab ride away from the Shedd Aquarium, the Field Museum & the Children's Museum at the Navy Pier and, of course, the American Girl & Disney stores. We kept room service busy & they were prompt, courteous & food was very tasty with good selections for both kids & adults. We swam in the hotel pool which is very nice & has a hot tub. We booked adjoining rooms, both of which were spacious & well appointed. The staff were very accommodating & answered any requests promptly. We finished each day with dessert in the lobby lounge. Truly a great Chicago weekend for both the grandkiddos & the grandparents!\n\nReview 35:\nI was there on business for 2 weeks. Needed a place close to the office and chose this for the hiltonhonours points more than anything else but on arrival I was very impressed. Lovely ancient building with fab features. Huge place to get lost in. Close to everywhere so I just walked and shopped around the area; no need for taxi's. I did find the restaurant / bar a little intimidating being on my own. Just not very welcoming so following a search found the elephant & castle pub around the corner was a perfect place to eat & drink. Very welcoming and within 10 mins I was happy chatting away with a local at the bar.\n\nReview 36:\nA positive experience from many angles. Room was fine, and lobby / bar / reception room upstairs fabulous - so pretty we sat and took pictures of the ceiling architecture. Conveniently located, easy to catch hop-on hop-off bus about 1 block away. Connected to shops indoors, nice to browse while waiting for friends. Somewhat overpriced, but very interesting to stay in such an old, historic hotel with some gorgeous public main rooms.\n\nReview 37:\nThis hotel is excellent...really grand. I had a great time there. The bar makes some really awsome cocktails. The rooms are nice and big. The hotel is located very close to navy pier and the location is central\n\nReview 38:\nI recently stayed at the Palmer House, Sept 10-15. They hotel is located in the loop which makes it ideal to get around. The rooms are nice and very clean. It is similar to the Waldorf=Astoria in New York City. The only downfall during my stay was the staff. They are not a very helpful and social at all. Upon check in, the agent did not even make any eye contact at all. I am a Hilton HHonors member and I assume I get an extra welcome, but not this time. Despite that, the hotel is great and they do have some great restaurants. I will stay here again, but I hope the front desk staff is a bit nicer!\n\nReview 39:\nStayed here over July 4th weekend. Beautiful hotel & we got a last minute deal on the room so it was fairly inexpensive. This place has been continuously opened since 1873 - you know they are doing something right! Indoor pool & spa are on the smaller side but not that many downtown hotels have an indoor pool anyway. This hotel is more than perfect for a weekend getaway, great location, and good value. If you want a super luxury experience then spend some serious cash & stay at the Ritz or the Peninsula.\n\nReview 40:\nI had two issues when I stayed at this hotel: 1) I reserved a King Non-Smoking room, yet upon arrival I was told that they only have Smoking King rooms available. I informed the agent that I could not stay in a smoking room, so rather than offer an upgrade, they stuck me in a non-smoking room with two double beds. 2) The shower in the room was gross. Within seconds of entering the shower, the bathtub started to fill up. It took over 15 minutes to drain after I was out. When I called the front desk, their resolution was we'll let the management team know.\n\nReview 41:\nIf you like some old world charm, this is the place for you. The hotels ceiling is worth a visit in and of itself. There are some rooms with 2 double beds and two bathrooms. Every room I have stayed in was very spacious. It is usually a busy place, but the rooms are quiet. It is located near the park and museums but a short walk from Michigan ave. If shopping is your goal there are many other hotels closer. The biggest negative of this hotel is the location. There are many poor people who hang out near the hotel and it makes it feel unsafe at night. All of the staff are wonderful though and it is a lovely hotel.\n\nReview 42:\ngreat expectations from the hotel of THE FUGITIVE! Wonderful lobby! AND THAT'S IT! The room was old in style and furnitures, the tv was from the other century, no minibar, no wireless internet, no wireless adapter enough for the number of the room, those guys ignore that we are in the era of IPAD without cable connections. small room, small bathroom, rude service room. they have lost my credit card number and want CASH ON DELIVERY for a breakfast of 20 dollars. Robbery in the business center, 0,59 cents a MINUTE for internet connection, you have to pay to use word, or excel. NEVER AGAIN!\n\nReview 43:\nGreat location right by the \"L\", surrounded by tons of shopping, restaurants and 24 hour places. The hotel lobby is beautiful. Check in and out took less than a minute. My room was very nice, perfect size with mini fridge, very comfortable bed, very nice bathroom and bath products to match. I did get to peek into another room and saw how small a room could be, just enough room for the bed and like a foot around-way too small....so keep this in mind. Overall a wonderful stay, staff was super friendly as well. I will definitely stay here next time in Chicago.\n\nReview 44:\nRooms are small but very clean. Pool closed on one day, yet hotel still wanted to charge patrons $11 to work out in exercise room. Common sense would dictate the hotel pick up the cost to work out in exercise room. Brought this up to hotel staff and they said hotel and exercise room are owned by two disparate companies, thus unable to waive cost. Still, that doesn't preclude the hotel from picking up the tab for exercise room when they close the pool, without notice, for repairs. In all, people are generally very friendly and hospitable. There was, however, a bit too much construction going on in the a.m. Daughter was trying to sleep at 8 a.m. and was awakened by the sound of hammering from above (we were at one of the top floors). If I had it all to do over again, I'd pay the extra $$ and stay on the north side of the river.\n\nReview 45:\nI attended a conference and was required to stay at this property. I was very disappointed with the accomodations for the price of the room and the location. The property has been updated but the quality of the bedding and the taste of the decor is odd. Many of the rooms have no views at all facing air conditioning units or office buildings. The location is an unusual neighborhood with no nice restaurants, bars or shopping nearby. The property also charged me $5 to RECEIVE a fedex package in addition the the outrageous $51 for valet parking. On a positive note the gym-spa is really nice with great equipment in a large space. For $219 per night there are much nicer hotels in much nicer neighborhoods in Chicago.\n\nReview 46:\nWe traveled with our 10mo old daughter to Chicago and stayed at the Palmer House. The lobby is amazing and the check-in was quick and pleasant. Our room, on the other hand, was extremely small, allowing barely enough room for our daughter's pack-n-play. We booked our room at Priceline, so we got a very good rate, which was the saving grace. I would not stay there again - I think I could pay a little more and stay in a true 4 star hotel.\n\nReview 47:\nWe will NEVER stay at this hotel! The staff were rude! They gave us a queen bed and asked us if we wanted to update to king bed if we pay $40 extra. Unbelievable! The bathroom was a joke! Very small! Very inconvenient! Also, there were hairs on the bathroom floor :(. There is no closet, iron, or minibar in the room. This hotel cannot be compared to Hilton Hotel in Chicago, where we stayed previously and were very happy! It does not deserve these stars. Although it is closer to downtown compared to other Hilton, I would rather stay somewhere else!\n\nReview 48:\nStayed 2 nights for business because other choices with a shuttle bus to my conference were sold out. I was glad I requested a high floor, away from elevator because I would have been extremely upset to be in a room near the noisy train. Room was clean and bedding was nice, although as others have pointed out, the tiny bathroom was annoying. I didn't mind having an old tv but the lack of available coffee and the rip-off fee for wired internet was more than disappointing. Who wants to sit at a hotel room desk after a long day at work? never again.\n\nReview 49:\nSome friends and I spent the weekend of 27 - 29 Aug 04 at the Palmer House and had a wonderful time. The location was perfect. The staff was cordial and helpful. My room was cozy and clean, with a bed that was the most comfortable I've encountered in years. I will definitely stay at the Palmer House again.\n\nReview 50:\nThe concierge staff was tremendously helpful - especially Tracey who was truly interested in us having a wonderful time and making the most of our visit. The Palmer House is a beautiful historic hotel of a bygone era. Anyone interested in history and architecture will truly appreciate its beauty. Only criticism is that our room (with king sized bed) was rather small and with no closet or place to hang clothing. There was also no rest for a and little room for a suitcase.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31942, "query_start_index": 31944, "query_end_index": 31944, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 791, 1263, 1511, 2223, 3221, 3774, 4347, 4888, 5688, 6670, 7388, 8101, 8841, 9094, 10081, 10739, 11684, 12398, 12614, 13101, 13775, 14408, 14701, 15766, 16761, 17399, 17668, 18185, 19280, 19846, 20910, 21219, 22188, 23141, 23774, 24222, 24445, 25061, 25583, 26156, 26788, 27395, 27971, 28821, 29553, 30006, 30571, 31136, 31456]}
{"id": "259330", "pid": "259330", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIts REALLY the paradise hotel       Clear water in punta cana\n\nReview 2:\nAmazing Holiday! Sunrise on the Beach\n\nReview 3:\nSuperb Cuisine ! This is the best resort I have ever stayed at in the DR.The all inclusive is 2nd to noneThey even have Premium Liquor if you join their Vacation Club which I did,it is NOT timeshare as it has no maintainance.Well worth the visit\n\nReview 4:\nI'm Going Back For Sure!!! Loved It!! Dario awww\n\nReview 5:\nnot safe for your money!!!!! I came back to this hotel two years after my first visit and I brought some friends and family with me because my first visit was great. This time it was terrible, the service is good,people are friendly,food is great but your money is not safe.One day I left all day for a tour with my family and when I came back I found that I was missing $ 700.00 from a bag that I had in a drawer . I went to security to filed a report and they started an ' investigation that got no answers and I never got my money or sactisfaction.My father also lost some personal items.The Manager was very rude and he did not care about me or my family, I felt violated , disrespected and abused.this hotel is not safe for your money and the management is the worst. Hopefully you'll read this and book a differnt hotel.i heard from other people that this had happened before,is not the first time.STAY OUT OF GRAND PARADISE BAVARO! !\n\nReview 6:\nBest ever! coming from a world travleer I have traveld all over the U.S.,( Colorado, Florida, Kansas, Massachussettss, New Jersey, New York,Maine, New Hampshire) all over Europe (Bulgaria, Italy, Austria, Germany, Greece, Chez. Rep., Slovakia, England,....) But in all of my travels, Grand Paradise Bavaro is easily placed at the top of my list. Being my first time in the Caribbean, I didn't know what to expect. But being there those awfully short 4 days, I had the best vacation of my life. tHE BEACHES, POOLS, ACTIVITIES, SHOWS, *DISCO*, all of it was mind blowing. The best part of it all was truly the staff. Dissmissing the idol fact that it is their job, even so in real - life they are the nicest, politest, and funnest people I have ever met. A week after now, and I still think about it everyday. FOR THE BEST ALL - AROUND VACATION, GO TO GRAND PARADISE BAVARO!!!!!!!!!!!!!!!!!!!!!!!!!! !\n\nReview 7:\nrather be in mexico We were here Feb6-13 and had a great time! The beach is great,the pool good too! I agree about the front desk...they are LOUSY!When we arrived ,our room was ready,our friends was not.We asked for a safe key and were toldthis afternoon,even though it was 1:30!!! We put our carry on bags in our room and went for lunch.The rest of our bags showed up at 430.When we checked our wallets we found almost 80 u.s. missing from 4 wallets! A life lesson for sure.Security came and said they'd be in touch within 24 hours.4 days later i went to find out what was happening!Apparently our room was the ONLY 1 in the resort they couldn't track via room lock!Hmmm........The food ain't great,but the weather sure was!! If you've booked here BE CAREFUL!\n\nReview 8:\nExcellent Resort We stayed at this Hotel Feb 13-22/04 and had a wonderful time. The rooms were spacious and clean. The Staff was friendly and always willing to help you out when asked. The Pool area was clean, lots of lounge chairs available! We arrived just prior to lunch and had our rooms within an hour of our arrival. The food was OK, but having stayed at other resorts in the area, it was no better or worse than what I had experienced before. The grounds were clean and well kept, even the public washrooms were cleaned on a regular basis! There was lots to do, if you wished to participate in the daily activicties. The beach area was very nice, lots of people, but they seemed to have lots of lounge chairs in that area also. The ocean was lovely, but a bit rough at times. The clientelle was mostly young families, or middle age couples, didn't seem to be a hot spot for the younger crowd ( 18-25). I wouldn't hestitate to go back, and recommend to friends and family.\n\nReview 9:\nIf your considering Punta Cana, I suggest Mexico The beaches and the Ocean Water in the Republic of Dominican are wonderful, everything else -----. When you get off the plane, be prepared to spend $10.00 American for a Government Tourest Card, after you survive the shuttle ride to your Hotel, you will need a drink, better make it BEER, if you have a drink with the ice, you will be sending hersey squirts on the porcelain phone. Four Star hotels there will rival the finest interstate flea bags in the US, if you want a great relaxing beach stay, with beautiful weather and water, bring your own booze and ice machine with bottled water, and you will have a great stay. If you stay at this Hotel, the only restruants worth the long line to make a reservation are the Italian and the French, otherwise the buffet or a can a spam. OK let me be fair, there more then the beach and the ocean water, the cigars and the beer are pretty good also, but thats it, but all adventures are good, you will not go here twice.\n\nReview 10:\nMy worst vacation. The food was awful I truly believe that I was served horse meat from Argentina and not beef. The service was bad. The store in the hotel was ridicoulosley pricey and the staff in there was nasty. One lady thought I did not know spanish and she told me to [--] off in spanish. My room was fixed not cleaned. The activity staff there at night offer themselves to the men who are vacationing there. There is sooo much more. I would never in a million years go there again. Oh and the key chain suveniers are like 8 dollars a piece and they are the same they sell in Cancun, mexico for like one dollar.\n\nReview 11:\nyou shoud know what you are paying for...\n\nReview 12:\nhated grand paradise bavaro Grand Paradise Bavaro should be rated as a 0 star hotel. 5 members of our family (out of 8) got food poisoning. Lunches and dinners were annapetizing to look at, smell, and eat. Sometimes, there were no fruits offered. One day, there were no beach towels during the whole day! Next day, there were no bathroom towels.. Then, there was a constant problem with shower water: there was either luke-warm water or no water at all to take a shower! The toilets didn't flush, especially on the beach; toilet paper was a constant problem. Nothing seemed to be working. There were only two crooked ping-pong rackets for two tables: billiard table was broken. There weren't enough cards to buy internet time ($8 per hour). You needed to pay for a safety deposit, too. Horrible place! The beach and sea were good, but it wasn't a hotel's effort; they are naturally good. Don't go to this hotel. If you are food poisoned, your vacation is gone!\n\nReview 13:\nBest Trip Ever! I just returned from a week at the Grand Paradise. It was the best trip I've ever had! The beach was absolutely gorgeous! We were part of a group of a dozen and all of us were very impressed with the resort. The staff was excellent, especially the animation staff! Even the food was great! I'm normally a very picky eater, but I had no problem finding food I enjoyed. The resort was clean and quiant and there was plenty of activities to participate in...from beach volleyball, to water aerobics, to ping pong, to Bocci ball.....There was never a dull moment! I would go back in a heartbeat!\n\nReview 14:\nGreat time - highly recommend       Beach\n\nReview 15:\nthe worst place I ever stayed in bad food, little or no a/c in room,frequent power failures, one set of stairs leading into large pool, no room service, very few speak English, doctor on call when he wants to be, no fans ANYWHERE, bathroom had cracked pipe, 15 t/v, no bottled water only gallon size in room refrigerator, lousy room maid service (even with good tips). Armed guards at front gate, unable to walk beach do to muggings.\n\nReview 16:\ndon't believe what you read!!!! Went to Gran Paradise and loved it!!! Was reallly nervous about it since I read all the reviews was sure what to expect...Loved it!!! The grounds were nice the Club was beautiful and new nice pools and swim up bars, the beach was AWESOME!!!!!! The food was good nobody got sick and we drank the water (not from the tap in our room though) Our room was nice (we stay in builing #2 close to the beach!!!!) not the Ritz but I didn't pay for the Ritz! Loved the people would return in a heart beat!!!!! Don't believe eveything you read!!!!! !\n\nReview 17:\nwhat a disappointment What a disappointment! The rooms were only average...and they were never cool enough. You only got one room key and each time you left the room, the cooling systems was shut off. Three out of six days it took me three phone calls to get my room made up. Drinks were another problem. The bars never had more than one bartender..so the wait was unbelievable. The entire hotel seemed woefully understaffed and yet very well booked. Also, the bartenders don't use the blender to make mixed drinks unless you ask for it. Even then, the drinks are only decent and never seem cold enough. The food was probably my biggest complaint. This is a family resort but the food was not very family-minded. My kids lived on french fries from the lunch grill. The beach was quite nice, but keep in mind that the water was rough. So if you have kids, I have to tell you, the waves really knocked you around.\n\nReview 18:\nI liked the Amhsa Marina song!!!! Although I stayed there in September '03, I just have a hard time believing some of these bad reviews. I thought everyone (staff) was soo friendly, and helpful. My only complaint would be toward the end of the week the cleaning staff seemed to want to clean our room during the later afternoon (between 4-6 p.m.). That became annoying. I have to say their amination team was a lot of fun, the beach was BEAUTIFUL, the food....not bad. I would actually like to go back soon!\n\nReview 19:\nStay Away, not worth the Headaches! I was thrilled about going to Punta Cana, until i arrived at the Grand Paradise Bavaro. The reception desk is a big joke, not helpful whatsoever. We had lock problems, never a dull moment at this place. Bring enough cash, since there ATM's are not reliable. I was sent to the hotel next door to get money throughout my 4nt stay at resort. You nvr get a deal at this resort, prices charged are in dollars. I couldnt believe my eyes. Stay away from the markets, you will be attacked by vendors trying to make money for the day..very annoying. Bottom line, they need to get it together, its a very backwards way of operating a hotel business. If i need to recommend, go next door to Breezes..\n\nReview 20:\nGood Time Just spent 5 days 1/11 to 1/15 here. I honestly don't know what some of the people who wrote negative reviews were talking about. The location was gorgeous and very laid back. I felt the staff was very accomodating and friendly. The maid put flower pedals all over our room two of the days we were there. The room was nice and clean. The food selection was always vast enough that every one of the people we were with found something to thier liking. The beach is amazing, the pool was also very nice. The Chinese restaurant was very good, the Steak house was OK. I really had a nice time and would stay here again. I thought it was an incedible value for the $$.\n\nReview 21:\nI reccommend you see the review and listen keenly       Princess Bavaro pics\n\nReview 22:\nA GREAT TIME We just got back from our 7 days at the Paradise 11-29 to 12-06 And thats what it was Paradise , negative remarks are to small to talk about , Don't be afraid to try this place. Clean,Helpful,fun,romantic ....just plain Pardise! !\n\nReview 23:\nBeautiful Beach, not much else. Punta Cana's beach\n\nReview 24:\nMost Amazing Vacation Ever! horseback riding,a must!\n\nReview 25:\nFirst time at an All- Inclusive....... We had an absolutely amzing time! My family and I stayed for 4 days and it was the most relaxing vacation we have ever had! The food was good, beach was great, and the included drinks were even better! Please remember that this is a relaxing resort, don't go if you are still have your 9:00 to 5:00 attitude. We are planning another trip!\n\nReview 26:\nhad a great time This was our family's first all inclusive vacation. Everything was more than we expected. The food was great, activities plenty, and plenty of sunshine. The only minor complaint was the length of time it took to book our a la carte meals. We would certainly recommend this to anyone. vermont\n\nReview 27:\nBeautiful place Our Family of eleven stayed from Nov. 11 to 16, 2006. The room was very nice and our maid service excellent. The Pools are beautiful but we liked the beach best. It is heavenly on the beach and the water is magnificent. We were not thrilled with the food but we did get excellent service at the buffet. Many selections. Breakfast was the best. We also had two nites at the restaurants that needed reservations. They are not prepared as well as the buffet and it was very comical in both of the restaurants. Service was not very good. The buffet was really the best bet for service and availablility. The staff was very kind to us. I would like to return. We did have one problem with ants in the room and we are still waiting for someone to come and take care of that problem. We made numerous calls to the front desk to no avail. The answer was always the same, we will send someone to the room. Other than that all was very nice.\n\nReview 28:\nJust Okay My family and I where at the Grand Paradise in early August, over all we had a good time but there were a few things I did not like.1. The hotel runs out of towels early, If you want towels you need to keep checking all day.2. the cups at the bars are small. bring some insulated cups.3. If you want a Palapa at the beach, you either have to get up at 5:30 a.m or 6:00 a.m. to reserve one, or you can do what I did, do it after dinner, I never got up early, and the Palapa was waiting for us the next day.4. do not eat in the rooms, the ants come in and they crawl all over the room.5. The pools are dirty, they need to do a better job cleaning them. they also don't have but 2 or 3 umbrellas by the pool which it's bad, the sun is brutal.The food was okay, we would tip the waiter before not after and they give you better service. Leo was great.\n\nReview 29:\nNot so bad... I went with the expectations of a horrible experience because of the reviews, but it wasn't so bad... The facilities were nice but the areas of concern are the lighting in the rooms and restaurants...too dark, the service at the hotel was put off-ish, passing the buck. For a better time, take stomach medicine and your own towels. I would return....\n\nReview 30:\nHad a fantastic vacation       I'm anticipating the wave behind as I catch my breath from the previous one!\n\nReview 31:\nvery enjoyable indeed! We (3 adults, 2 kids) left NJ armed w/ reviews from trip advisor - I took it's advice and felt prepared and somewhat distressed by the bad reviews. The resort was accomodating and the staff was really very nice. The food was not as good as the other all inclusives, but we always found something worthy and again the staff was wonderful and attentive. The shows were pathetic and we did give up on them, but we also spent most of our nites in the sports bar watching the world series. Don't think I would ever get used to the topless/nude bathing though- one minute I'd be watching my children play in the surf, the next people would plop in front of me and take their tops off (or more)! kinda freaky~\n\nReview 32:\nI'll be back next year!!!!! View from my room\n\nReview 33:\nloved everything! I loved it! I had a great time there ! just one thing that i would like to know its how can i talk with a friend of kiko\u9e93s animation team! but resumed to two words  great time !\n\nReview 34:\nabsolutely loved it! My boyfriend and I went to The Grand Paradise Bavaro last year and it was the most amazing times of our lives. I've been to some beautiful beaches and countries in my day , but nothing compares to the Bavaro beach. The water and sand were amazing the staff was so friendly and the food was spectacular. We are in fact hoping to have the option to marry and have our honeymoon there!! I highly recommend this resort for amy type of vacation! !\n\nReview 35:\nParadise is a Small word for it !! it is eden!! view ofthe beach\n\nReview 36:\nLoved the Grand Paradise Hola, my husband and I were at the Grand Paradise from the 11th to the 25th of January. We loved every minute of it! Friendly people, excellent food, clean - everything o.k. We'll be there next year for sure!! !\n\nReview 37:\nThe Worst!! We just returned today from our stay at this hotel and I could not wait to write a review on this terrible property in the hope of warning other unsuspecting customers. We have been to many places in the Carribean ,i.e. Anguilla, Bermuda, Nassau, Barbados, Caymans and Jamaica (got married there) and the Dominican Republic in general and this hotel in particular is by far the worst we have ever experienced. The staff, particularly the Front Desk personal, are rude and uncooperative (especially if you are english-speaking) and the food is TERRIBLE!! How can you possibly lose weight at an all-inclusive resort?If anyone suggests that you visit this resort, assume they are on drugs and go somewhre else!\n\nReview 38:\nif you booked, go and be careful My Brother Inlaw Was Ill MY BROTHER INLAW GOT SALMONELA POISONING AND WAS IN HOSPITAL FOR 2 weeks on his rerturn home. There is bugs everywhere! You wont believe it till you see it. All over your room floor and all over the floors as your walking around, kinda creepy! ha ha... Leaves a bad taste in your mouth. It appears to be a good price but for what you get its CRAP. Either pay more or dont bother. The food is pretty bad but if your booked already just make sure you dont eat anything that has been handled, like insist you have the meat cooked infront of you and dont eat the salad. My brother inlaw and his family are still trying to get some compensation for 3 out of 4 of them being really sick. My family of 4 were lucky, we just took care when eating.. OH yah dont eat the creamy desserts either.\n\nReview 39:\nTruely is Paradise       Sunrise\n\nReview 40:\nGreat Vacation This was the best vacation ever. We just got back a few days ago and cannot stop talking about it. My daughters and I cannot wait to go back. The service was great. The food was great. The hotel is clean and the staff works very hard. I cannot say a bad thing about it. Highly recommend.I was skeptical before the trip because I read some of these nasty reviews. The only rudeness I saw was from other guests.\n\nReview 41:\nGRAND value for your money       One of the many shows\n\nReview 42:\nGreat Beach - Service a bit lacking! How can you not like this view?\n\nReview 43:\nGood Luck ..... Don't waste your time with this resort. The Club side is still under construction. Grand side is in desperate need of construction. Lets not forget construction next door. Let me sum it up for you. Pack a tent few pair of shorts, some malaria pills and about $1000 US, don't forget to bring your cell it works and you'll probably need it to call your tour operator to change your ---- to a new resort. We're not bitter ...... DISAPPOINTEDSuggestion if you still have a choice pay the extra $500 OR $600 and book at a real resort LIKE Palladium Grand OR Fiesta Palace...... LOVED IT.Two weeks in Puta Cana 3 resorts, 6 rooms no thanks to CLUB GRAND PARADISE BAVARO. If you require more info OR pictures email us.\n\nReview 44:\nLoved It This was a wonderful place for a honeymoon!! We had soooo much fun! The rooms were nice they kept our fridge stocke *DONT DRINK THE SINK WATER*!!!! they give you gallons of water to brush your teeth and drink. I wouldnt trade that trip for anything in the world!! I love the GPB.Lisa from VA\n\nReview 45:\nbest ever fantastic well just returned from grand paradise bavaro ,what a fantastic holiday best holiday we have ever had, people friendly ,food good beach out of this world will definatly go back . all i can say is book it and see for yourself the food was fantastic different theme every night alcarte lovely ,entertainment excellent and they dont hassle you if you dont want to join in. i wish i was still there. definatly reccomended. returned tuesday 24 april 2007.\n\nReview 46:\nno Chairs Beautiful resort but not enough chairs at the beach and by the pool, if your not up by 7am to reserve a chair you are out of luck, not one to be found till at least 3- pm-4pm the same day. Many problems with seating, too many people for amount of chairs, resort is being shared with two other resort close by and this place is much more beautiful so every one come's their, I won't go back to this place this reason only.\n\nReview 47:\nNot worth the plane ticket Nice looking resort in the book and in person, thats not the problem. The problem was the food and service. The will not make anything special to order, everything tastes the same. The service was the worst we have ever had. We are seasoned travellers and would never go back. We actually recieved a large sum of money back from the travel company due to all the problems we came across. We are not picky, nor do we complain, but we had to on this one. POOR FOOD, POOR SERVICE, GREAT RESORT, what a shame! !\n\nReview 48:\n1st time travellers Okay folks,,,plain and simple THE GOOD STUFF 1) Beach amazing 2) Pool amazing 3) Drinks amazing...make sure to get them at the piano bar if possible. 4) Architecture and atmosphere amazing 5) Language barriers...somewhat noticeable 6) Itinerary...go to website first for more info. before you arrive will make life a little easier. 8) Service...great..done with a smile...with the exception of front desk...seemed overwhelmed at times. 9) Dominican people...great 10) Maids...over all great job...had some problems but nobody is perfect 11) Money exchange...do it before you get there... 12) Gifts...good stuff in the market...fantastic paintings...wish I could have brought back a couple. 13) A La Carte...get there 10 minutes before opening and wait. (6:50pm) 14) Bring lots of sun tan lotion....cost upwards of 16 US in the gift shopTHE BAD STUFF Bugs...bring repellant..sand fleas will getcha sooner or laterWATCH OUT FOR TIME SHARE DUDES...! THEY WEAR WHITE T-SHIRTS...JUST SAY NO.\n\nReview 49:\nReal Paradise We just returned from a two weeks vacation at Grand Paradise Bavaro and we'll like to recommend everybody who wants a great time, to choose this resort. No complains, everything was perfect, nice people, great entertainment. All of you who we'll go there enjoy every moment!\n\nReview 50:\nnever go back\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 22898, "query_start_index": 22900, "query_end_index": 22900, "truncation_seperator": "... 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{"id": "2515994", "pid": "2515994", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIt looks new and clean and carrys the Intercontinental brand so we thougth we were safe. In 3 days we witnessed a mugging 30 feet from the front door, the next street across Sixth street is home of XXX rated cinemas and a high population of homeless people with untreated mental heath issues. The hotel charges extras for everything - parking $46 +tax per night,wifi at $15 per night, a roll away bed $30 per night, when you are already paying full price for a room for 2 chilren under 12! The staff haven't yet adopted the 'can do ' attitude for guests, together with its rough location means this will not be a repeat experience.\n\nReview 2:\nPros: - Ambassador membership provides welcome fruit, nuts and water (usually Evian). Water replenished daily. Also a free in room movie per visit, wifi and room upgrade - Excellent gym with nice equipment plus water, towels, fruit and magazines - Luce restaurant has delicious dishes - Rooms are large and well-appointed. Super comfy beds and roomy bathrooms - Cozy robes and slippers (disposable); in room safe - Short walk (5-10min) to BART (in Bloomingdales' mall) and tons of restaurants - Great service from all staff (bellmen, front desk, room service, mgt) - Guests from all over the world: Makes travel more interesting... Cons: - Vigilence (extra) required while walking near hotel after dark (especially one block down, around 6th St). I've never had any problems but be aware... Opt for a taxi provided by hotel - Sometimes there's street noise along Howard (e.g., police/fire dept sirens) so bring earplugs\n\nReview 3:\nWasn't crazy about area/location at 1st. Turned out great. Loved the bed and bathroom. They have a bar @ 1st floor, no soccer games :-( The chieftains restaurant across the street made the difference for me.\n\nReview 4:\nStayed here on business November 2008. Rooms were clean, facilities good and the bar staff friendly. Service was very poor especially for US standards. Rude check in staff and rude waitresses - probably because they were understaffed. - asked for more coffee - \"its not my first day\" was the reply. Several guests walked out at breakfast refusing to pay as there was no food and no plates! Being British we said nothing at the time but due to the rudeness we did inform the manager at checkout. I wouldn't go back and other hotels we visited with clients had much better levels of service. One to avoid although the hotel itself was OK the manager should be sacked.\n\nReview 5:\nLovely modern hotel, excellent leisure and business facilities. Rooms large with all luxuries. A little bit saucy charging $15 per day for wireless (although fast speeds) in view of cost per room. Otherwise would recommend again, staff always friendly and relaxed atmosphere, food excellent, breakfast sumptuous and reasonably priced.\n\nReview 6:\nEnjoyed my stay here for a business trip in March. My room was clean and comfortable. I was unfamiliar with the area, and found the concierge to be extremely friendly and helpful. Location was great - very quick walk to the Mascone Center. Bloomingdale's and other stores were just across the street. The only thing that I found irritating was the wireless charge per device. Would definitely recommend this hotel.\n\nReview 7:\nI stayed here for work, and could find nothing lacking. The rooms and the bathrooms were perfect, the beds comfortable, the amenities great, and the staff was very friendly. Would definitely stay here again.\n\nReview 8:\nBooked this hotel after finding a great deal online. Was easy to get to after figuring out the transportation system, just a quick walk from a major stop. The room was beautiful and quiet. We enjoyed the bar every night we were there, great way to cap off a busy day sight seeing. Concierge was super helpful with directions and calling cabs. Would stay here again.\n\nReview 9:\nStayed here for my honeymoon for 7 nights. Bad or non-existent housekeeping for everyday that we stayed. They pick up the phone after many rings on most occasions. They persistently apoiogize for the bad service but were of no help in actually FIXNG the problems. The building is beautiiful and new and the room was huge with great views from a high floor. Weird things abou the place, its a luxury hotel with a high price tag, yet no employee ever opens the front door or says \"hello\" or \"welcome back\" when you come in, even though they are standing right there! The housekeeping was the biggest problem during the stay, they are untrained and completely unsupervised. In a city like San Francisco with a million high end hotels stacked on top of each other, pick a different one than this!\n\nReview 10:\nWhat a great hotel to stay at in the heart of San Francisco. The room price can be a little much if you aren't traveling for business, but if you shop around and book early, you can usually find it for under $200/night. The room was beautiful and kept very clean. I had an amazing view of the city from the 9th floor (made even better by floor to ceiling windows). The room service was quick and prepared with fresh quality ingredients. Best of all, you are located in a wonderful part of the city with many things nearby to keep you busy in your off time. I would stay here again.\n\nReview 11:\nToo expensive for that kind of hotel. It was crowded in lobby all the time in the evenings, people was too loud.\n\nReview 12:\nThe hotel is just ok. Not a fabulous 5 star or whatever property that they claim. The front desk waited until the line was 9 people long before calling another agent out to help with check in. The furniture was fine but uninspired, the pool was small, AND WE FOUND SOMEONE ELSE'S SOCKS IN OUR DRAWER WHEN WE UNPACKED!!!! The wireless internet costs ~$35/three days. And then it didn't work the next day. We had to call every single day to get it to work. ALSO, you have to pay 2x for two computers to connect. Idiotic! Of course I did complain and they did negate the charges, but still it's extremely irritating. On top of that, the concierge and the front desk staff had really bad attitudes. You always felt like you were inconviencing them and they were quite curt/brusque. I would rather stay elsewhere as there are many good hotels in San Francisco, and some very good ones close by. P.S. We were also charge for the stupid bottle of water on the counter which we certainly didn't drink.\n\nReview 13:\nPerfect location. This is 3rd year in a row that my wife and I stayed here. First time it was just me and my wife. It was perfect for just visiting and touring around city as it is close to anything. Price is good and worth everything. It is also close to Moscone Center which is the reason we stayed here second year as I am to attend Adtech in Moscone. Last June 2011 we checked in here again with two of our kids. Still best place to stay with kids. Walk away from everything downtown.\n\nReview 14:\nThe hotel is newer (less than 5 years old, I believe) and was modern and comfortable. The fitness area was good, and I loved the 2 lane lap pool.\n\nReview 15:\nThis was an amazing hotel! We booked through expedia and got a very reasonable rate (somewhere around 150 per night). We arrived around 11am and our room was ready, which was an unexpected surprise. The rooms were small but comfortable, and had wicked flat screen tv's, ipod alarm clock decks, and beautiful stall showers with great water pressure! Best of all, the beds were rediculously comfortable! The hotel was in a great location - within walking distance to Union Square, movie theatres, and great shopping. I should also note that there was a great restaurant called Bucca right across the street. The gnocci was out of this world! The concierge was particularly helpful! We wanted to eat at cheesecake factory but heard that there tends to be a 1 to 1.5 hour wait during dinner hours. We had our concierge call (eventhough they dont' take reservations), and we waited no more than 2 minutes. Brilliant! This was an incredible hotel and I wouldn't hesitate to recommend it for one second!\n\nReview 16:\nStayed at the Intercontinental on business while attending a convention. While checking in, the front desk and concierge staff were extraordinary helpful and also make some great restaurant recommendations. As a part of the conference we hosted a reception at this hotel, and the catering staff were also wonderful. Reception food was excellent and the breakfast buffet, while a bit pricy, was delicious. Although the hotel is a few blocks away from the hustle and bustle of union square, I liked having a bit of distance from the crowds. The room was clean, although starting to show a few signs of wear such as wallpaper starting to lift in the bathroom and between the dresser and wall really needs some dusting. Unfortunate choice of tile decor as what was supposed to look like marbling in the shower (I assume) I thought just ended up looking dirty - but it was not - the room was well cleaned. Beautiful floor to ceiling windows in the room and comfortable bed. In-room safe was convenient and easy to use. I would definitely stay at this hotel again if I went back to San Francisco.\n\nReview 17:\nWe were treated as second class citizens in our own country, just because Barcelona was in town and staying here. There were large crowds blocking the entrance at all times, making it very difficult to manuever out of the building. It was also impossible to get a taxi because security would not let taxis stop at the entrance due to the Barcelona bus parking there. It would seem that the hotel did not care about its regular customers, just VIPs like Barcelona. The director of the front desk said that NOTHING could be done, he could not help us. It makes me dislike soccer even more. Because of this experience, my husband and I will boycott all Intercontinental hotels from now on. We have stayed at many Intercontinental hotels in the past and I hope Barcelona will bail them out when they go bankrupt someday....:)\n\nReview 18:\nThe hotel is typical for the Intercontinental. Huge, beautiful, everything you can think of to ask for - they have it. The bed and bathroom were wonderful. Our view was great. We lucked out with hotwire on getting this room for a crazy discounted price for San Fran. The only bad thing is the location. It is walking distance to Union Square, but if you have reservations booked at a restaurant in a completely different area of San Fran trying to get a taxi can be a nightmare! As in get ready early, be prepared to wait up to 45 minutes, then pay $30 because you have to take the limo so you don't miss your reservation. We were telling taxi drivers that they could make tons of money by stopping here, but because the hotel is located on a one way street they said it's not a great area to stop at??? The explanation still doesn't make since to me, but because of this I don't think we would ever stay here again.\n\nReview 19:\nThis was the sencond time that I stayed at the hotel and I was very disapointed. It went from 4 1/2 Star (at theri opeining back in March 2008) to 3 star. Go with other 4 star hotels. You save $$ and extra 10 minutes walk to Union Sq.\n\nReview 20:\nStayed here on a recent trip to San Fran with friends, and considering the reputation of Intercon and the cost of the room was expecting a 5* stay......What all four of us got was a four day backache from the terrible bed, a headache from the anger at the treatment we received from the concierge service - the were so rude and obnoxious and made us feel as if we were not worthy of their assistance, and on complaint to the manager - who responded with a glassy look in her eyes, thanks for the feedback its always appreciated???????? Oh and to add insult to injury $40 per hour to use the internet!?! All in all we were very disappointed with this hotel and I would not recommend it at all. Last visit to San Fran I stayed at the Parc 55 - superb hotel\n\nReview 21:\nStayed here for 3 nights - hotel reservation system was offline during check-in and they could not find our reservation because due to our flight delay from Australia we had arrived a day later than expected. However, the lady checking us in was very friendly, polite and unflustered given the circumstances. We were upgraded to a lovely corner room - decor was new and modern - very comfortable and plush and we loved it. Didn't use any of the hotel facilities. Hotel location might be a problem for some as it is slightly off the beaten track - but we didn't have any issue with the walking distance to Union Square area and the hotel suited us perfectly as a base to explore San Francisco. I would definitely return and recommend this hotel to others. Minor quibble: I noticed that there were discarded wire hangers and plastic wrapping from the previous occupant's dry cleaning in the walk in wardrobe and these were still there when we checked out 3 days later. Cleanlines of the room otherwise was impeccable.\n\nReview 22:\nThis is one of the few truly modern hotels in the city. They let us check in at 9:30 am, and even though we got the deal through Hotwire, they gave us 2 rooms, on higher floor, as we requested. The location is close to Union Square and Bart station, and yet just a little distance away from the hubbub. We were there for business and convention, and the main floor provided a perfect place for meetings as well. Courteous staff, good internet, convenient location, and great views.\n\nReview 23:\n- built in 2008 - near downtown SF - Great buffet breakfast but include this option when you book the hotel or it's quite expensive - great beds and pillows - showers are large and excellent - fitness center is the best. They even provide free snacks - very friendly people - internet access is not free - lots of very fast elevators - in room Timothy coffee\n\nReview 24:\nHotel is very close to Moscone Convention Center. Walking distance to Union Square. Rooms are nice and very comfortable. However, you often hear the sirens of fire trucks even though we were on the 27th floor.\n\nReview 25:\nthe lobby is modern and fresh, but small. the rooms are even smaller. housekeeping didn't come to clean the room until we asked one day. parking was 54 dollars a night which is ridiculous but that's not what really pissed me off- we left a bottle of crystal champagne, and a expensive bottle of chardonnay in the room corked, about 2/3 full (celebration weekend) and when the maid service finally DID come... THEY THREW THE EXPENSIVE BOTTLES AWAY. front desk was not sympathetic or eager to compensate for such a mistake i was heated. it's not ghetto, it's not dated, but it's not worth it either. spend 20 more per night and stay at the westin st. francis or the parc 55 & you'll be much happier.\n\nReview 26:\nWe had 10 of us at the hotel. First it is newer and very nice. The rooms were very well furnished with great beds, big bathrooms and clean. Location in SOMA is good. SOMA has some issues as all of SF has. Many homeless roaming the streets in this area. This hotel is really set up for business and convention travellers with expense accounts. Breakfast is $ 27 per person. You can hike 2 blocks to get a croissant and coffee for $ 5 which I did often. We just didn't feel like spending 50 bucks for breakfast. Rather put it to dinner and wine. Good points- excellent staff, excellent pool and exercise rooms, excellent serrvice. We booked this hotel because we wanted a hotel with a pool for the youngsters. The food is very good for breakfast. Did not eat at Luce for dinner. My sister and her family was given adjoining rooms on 11th floor and she did not like the view. We were on 22 and had a corner room with a better view.\n\nReview 27:\nThe staff at this hotel were exceptional, they advised on fantastic restaurants, day trips and even knew where I could get a decent manicure! Nothing was too much trouble and the club lounge was a pleasant spot for a pre-dinner drink, again with helpful and friendly staff who were polite and helpful. The rooms were well appointed and the hotel is centrally located.\n\nReview 28:\nMy husband and I have been staying here for the last few days - let me reassure you that this is a great hotel. We were taken care of at the reception desk by Zuzana who gave us a great room with 180 degree view of city and the bay. The club lounge staff are equally wonderful - especially Regina and Luis who have been accommodating our vegetarian diet with a smile. Lounge food is good too - from breakfast to dessert. The hotel and the room are very clean and comfortable. We will stay here again. ps> No bed bugs.\n\nReview 29:\nI waited almost 2.5 hours for my room service. I called down 3-4 times asking why the meal wasn't delivered and each time I was told it was just another 10 minutes. Then 10 minute came and went with no mean. Finally, I called the front desk and asked to speak to the night manager. This individual was very young, rude, and disrespectful. He spoke in a condescending voice, was more concerned about his needs versus the needs of his guests, then hung up on me without addressing my missing meal. I then had to take the stairs down to the front desk because the elevators were down to find someone who would find my room service order. Completely unprofessional behavior and not what I'd expect from this type of hotel. Better off to stay at the Westin or W which are both near by and which consistently provide better service for the same price.\n\nReview 30:\nTypical convention hotel with a nuance that was a first for me. I've been without hot water, but never without cold. Repaired some how, no explanation. Room had items left over from previous occupant, the a/c rattled and groaned like some 3rd world country unit. Room service was poor and the restaurant \"Luce\" seemed offended we wanted a to go bag late at night. There are much better in SFO\n\nReview 31:\nPart of the staff corrects you if you say something wrong in english. It's awful. Noises of doors during all night. Dangerous distric. Concierge is not as good as others reviews mentioned. Bell and door man are very polite.\n\nReview 32:\nThis newer hotel is my preferred ICHG hotel in San Francisco, as it reliably offers the expected clean, modern room, with great views from the upper floors. Its pricing varies widely, as usual with large hotels attached to convention centers; on a quiet weekend, it can be a very good deal indeed! Its location is great for convention attendees, acceptable for tourists, San Francisco being a relatively compact city with decent public transportation, with a number of pleasant areas to walk through.\n\nReview 33:\nMy husband and I stayed at the Intercontinental with my son and his friend both 11 years old. Our plan was to enjoy a day in the city and the next day take in a Giants game. The hotel is very posh and contemporary. The staff was very friendly and helpful from the time we arrived. We had a standard room with two queen beds and I would say it was average size and the bathroom was quite small. The boys used the pool for a brief period but being that it was indoor and more of a lap pool it didn't last long. The location of the hotel is perfect if you are planning on going to Union Square and it was also the closest hotel I could find to AT&T Park. The down side of this hotel was the cost in comparison to the accomodations. I expected a little more spaciousness with the room and bathroom. On a side note the parking is almost $60 per day. Overall the hotel was very nice but a bit pricey.\n\nReview 34:\nfront desk staff was very rude nice hotel but not worth the attitude don't pay them to be rude to you plus $15/day for internet room doors slam very loudly stay elswhere\n\nReview 35:\nstayed at the intercontinental for 1 night after shifting from another hotel in the city. new modern building with cold steel and glass interiors that carried on to the reception staff. room was replica of any other hotel in the city built 20 years ago except that this is new. probably went during a large conference therefore hotel staff may have been stretched.\n\nReview 36:\nI was at 22th floor and the view was really amazing. The grappa bar is really original.\n\nReview 37:\nWe stayed for a weekend at this hotel. The hotel is fine, with nice rooms. But unless you are attending a convention (in which case it is very well situated), the location is not good for tourists. AT ALL. The hotel is a VERY LONG walk from North Beach and Chinatown, two of our favorite areas. It's even a pretty long walk to Union Square. The immediate surroundings of the hotel are very boring. The hotel is on Howard which is a wide (four lane) one-way street, with cars zipping by at a good clip. In short, the surroundings feel like the warehouse district that SOMA used to be and, in many ways, still is. Maybe in 20 years, the neighborhood will have developed some character. For now, stay closer to Union Square, where the vibrancy of San Francisco is more easily seen.\n\nReview 38:\nThis Hotel is very impressive from outside and the in the lobby - lounge the Concierge is fantastic the check in is a breeze, the room are very basic nothing out of the ordinary clean except for the towel with well (brown stain !!!) I try to call the reception for a wake up call but the phone was not working. Outside of those two minor problem it was OK\n\nReview 39:\nexcellent service (both front desk and bar/restaurant), nice decor, comfortable bed, nice view from the room, highly recommend it if you want to be on that side of san francisco--ideal for business travelers.\n\nReview 40:\nVery convenient location close to SFMOMA, the park and Market street. I suggest to have breakfast at the close Starbuck as the hotel breakfast is quite expensive. Comfortable and large rooms with good insonorisation. State-of-the art bathroom with all necessary amenities. Check-in / out quick and professional. Nice bar lounge for a night cup.\n\nReview 41:\nHold on to your pocketbook. While the rooms here are adequate and the views outstanding, I was shocked at the level of pilfering that starts when you walk in the door. $14.95 for an internet hookup in the room? It only starts there. When we went downstairs where my company had booked a meeting room....the price for internet access was $80 plus a fee to turn the service on. A polycom phone. More than $300! A projector? Let's just say it was cheaper for us to go buy our own. No kidding, that's what we did. Add the indifferent service and you've got a promise that my company will never do business here again.\n\nReview 42:\nThis was my second (and won't be the last) time staying at the Intercontinental during the SFIGF. It's really close to the Moscone Center and there are a lot of great shopping/dinning places withing a couple of blocks. Hotel is clean. Upon check in (Room 2523) housekeeping even phoned to check if I needed anything, if the room was to my satisfaction. They replenished the toiletries the first night, just in case. Lovely spacious room. Friendly, helpful staff. Clean. Convenient. Restaurant has a delicious buffet breakfast as well. What more could you ask for?\n\nReview 43:\nReally this was a very swank hotel. The staff was very efficient and professional. Food was good, very clean rooms. Really great concierge who got us booked on a tour with two days notice which got us to alcatraz, if it werent for the hotel an alcatraz run would never happen since you cant get tickets except for weeks in advance. The tour was very good. If you're just seeing the city with the family like i was, then i'd recommend the whole deal, hotel, tour, all of it. The hotel was walking distance from really good shopping and restaurants, and its 20 bucks for a cab to fishermans wharf. Great hotel.\n\nReview 44:\nI loved the hotel it was amazing. We got a great deal on the hotel website that included valet parking, saved us a lot of money cause it is 46 plus tax at the hotel, but a block up from the hotel parking is 16. The package also included buffet breakfast that was amazing and $40 room credit. Everyone at the hotel was so helpful and service oriented. The only bad was the wireless internet. Come on $15 dollars a day for wireless. Motel 6 has it for free. But other than that loved it. Location was perfect just don't venture west and your okay. It was central to everything. I will definitely come back.\n\nReview 45:\nStayed at the New InterContinental San Francisco. Good location, next to Market Street. Everything is new, design very modern. Rooms are convenient, but lack charme. I preferred to stay at the InterContinental Mark Hopkins on Nob Hill, where I stayed last year. I guess it is great for convention visitors. Did not have a chance to test the restaurants. Staff is friendly.\n\nReview 46:\nMy wife and I stayed at the Intercontinental for a few days in June. After a long drive and exhausting to San Francisco we were very disappointed to find a number of rooms on our floor were partying until 3 am in the morning. Despite repeated calls to guest services and a visit by the hotel security, the party continued. Also disappointing was the cost of parking at the hotel ($60US). On the positive side the rooms were large. There are definitely better located hotels if you are visiting San Francisco as a tourist.\n\nReview 47:\nWhat I really liked in this hotel was that it was a brand new one. Great lobby, great spacious double room and very nice view from the wide windows of the 21 floor, especially at night. The rooms were always clean.We had the chance to get a very nice price since we booked at least 4 months in advance (189$).The only thing that really bothers is that the internet was not free. quite convenient location, close to cable car, shopping malls, moma etc, but anyway transportation in san francisco is very easy no matter where you stay. However I must say that during my long honeymoon trip in the states, I liked more smaller and more \"warm\" and \"friendly\" hotels.\n\nReview 48:\nThis hotel is probably more for business travellers than holiday makers, but that said it was perfectly adequate for us. Front desk service was a bit snooty but otherwise teh service was great. We had room service the first night we were there as we had arrived late and it was great, but a little expensive. Location wise, it's walking distance (just) to union square and AT&T park, plus the westfield mall is close by as well, so pretty good for San Francisco.\n\nReview 49:\nA plush, modern hotel well placed for the Moscone Center, albeit a little walk from most of the downtown sites. Very good if you can get it on a cheap deal like we did, otherwise a little pricey. We had a fantastic room with a massive bathroom. Everything was very clean an d bright. The whole place is a bit impersonal, but the staff were generally helpful and very professional. Food and drink were a little pricey - best to make use of the local bars, restaurants or liquor stores. Also ideally placed to get to SFO airport.\n\nReview 50:\nI couldn't be happier with this hotel. Even if I hadn't gotten it for a steal of a rate I would still have been thrilled with the service and amenities. Great location too. I will definitely be back.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27341, "query_start_index": 27343, "query_end_index": 27343, "truncation_seperator": "... 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{"id": "302231", "pid": "302231", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\night from the word go, our arrivals were pleasant. The front office made no mistake of our reservations though some of our team guests were booked from US,some from Japan . The views from all the rooms make you feel special. The bathrooms, a lot of small features make you feel special. They have mini meals throughout the day which makes one relaxed that you dont have to finish your meal when particularly the meeting is on and you could break anytime . The mini meals are fantastic. The service levels are one of the best experienced. The mini bar is checked every couple of hours and they dont wait for your instructions to refill. Impressed after a long time .Even 5 star hotels make mistakes ,but here there wasnt one instance of anything going wrong.\n\nReview 2:\nWe recently spent a single night at the Ritz-Carlton Millenia Hotel and the experience was not a good one. There were two people checking us into the room together at the front desk and they spent more time giggling between themselves than paying much attention to their guests. The room itself looked shockingly worn and frayed for a supposed top tier hotel, including stained carpeting, peeling wallpaper and a frumpy, lumpy couch. Since we had a very early morning flight, we requested a wake-up call for 4:00 a.m. Not only did the wake-up call never come but when I called down to point out this serious oversight, I was rudely informed that \"it is only 4:20\" now. There was never any attempt to apologize for an error which could have resulted in us missing an international flight. This hotel is an embarrassment to the Ritz chain. Granted, the bathrooms are very nice and the art collection around the hotel is first-rate. But this does not make for a first class hotel. I would never stay here again.\n\nReview 3:\nJust checked in to Ritz-Carlton in Singapore for my first (and last) visit. Waited twenty minutes to check in, waited an additional twenty minutes for my luggage, waited twenty-five minutes to have my laundry collected, had mailed the hotel to ask them to book a table for me at the Raffles and they had forgotten and now the restaurant is fully booked, and, and, and... Don't we miss the times when Ritz-Carlton placed smaller faults into a guest experience just to impress the guest with their guest service recovery! So glad I am only staying for two days.\n\nReview 4:\nView and location r amazing. Furniture s luxury relaxing clean and the bed s so comfortable. The service s in their standard but not impressive as other hotel in their range.\n\nReview 5:\nThis hotel is really looking tired and definately not up to the Ritz Carlton standard I've experienced in other cities. On arrival the check-in clerk attempted to give me a room with single beds when I had confirmed King bed. After some debate they then tried to get me to upgrade to a higher room class (at extra cost) to meet my room request. in the end they relected and provided a king room at the booked rate, however the room was adjacent to the lift. Normally this wouldn't bother me, but since the room had polished floors, noise was a problem coming under the door. Gym is well appointed with quality equipment. Outdoor pool is also great. Views are good from the room, and expecially the bathroom where you can lie in the bath and take in the awesome view.\n\nReview 6:\nThe room was large and bed very comfy. Even the bathroom had a great view to the outside with its total glass panel design but of course the curtains could be drawn. I was very impressed with the fact that every single facility in the room was in good working condition, something that not many hotels, even the top ones could boast of. Other plus factors include its proximity to many interesting food outlets and also shopping malls like Marina Square, Millenia Walk and Suntec City among others. MRT stations were also within walking distance, The hotel staff were courteous and attentive too. The only downside, in my opinion, is that free wifi was only available in the lobby and second floor open area which were not conducive to the hotel guests. Wifi could be made available in the room but at an additional charge of S$30 per day, and I say for a guest staying at the Ritz it's not about money but more so about principles. To me, if the management could take that extra step to provide free wifi in the rooms too, Ritz would definitely score a Perfect 10.\n\nReview 7:\nWe stayed here for one night (couldn't afford more but wish we had stayed 2). Cannot fault it from the moment we stepped out of our taxi. Impeccable service (not overpowering but they were just there for you). Amazing room with view of harbour from bedroom and bathroom. The most comfortable bed we have ever slept on in our lives!! With the most comfortable pillows. Extra large tv and dvd player (we didn't have time for those!). Bathroom had a separate shower unit as well. Very plush. Very clean. The fitness centre is very good, very well equipped. There is also a sauna and steam room. Jacuzzi is by the pool. If you need a chair, the staff prepare it for you... there is no end to luxury there. Stay there at least once in your life - you won't regret it.\n\nReview 8:\nI stayed on the club level and it was the best overall hotel experience I've had in years. The club facilities are very good and the food presentations are generous and even perhaps a bit over the top, but it is the staff there that is so extraordinary. I've spent half my life in top flight international hotels -- at least it feels like half -- and I'm not easily impressed. These folks impressed me. I've stayed in a lot of Singapore hotels and never developed an overwhelming affection for any in particular, but now I'm a fan of the Ritz Carlton for life. Just one thought. Spring for the club level. You won't be sorry.\n\nReview 9:\nOne of the best hotels in singapore... Ever room is exquisite with perfect view of the singapore river, the F1 circuit, the merlion and the flyer wheel. bathroom tubs overlook the city and are state of the art the staff is extremely curtious and manerly excellent food\n\nReview 10:\nStayed in the Ritz Carlton probably 4 times in 2011. Enjoyed all the stays and would go again. Whilst the Ritz Carlton was great, it does however not have anything special compared to the other high-end hotels (i.e. the pool of Marina Bay Sands, the service / colonial style of the Raffles etc.). Also, did not participate in Ritz Carlton member schemes. Rooms are great: large, good bed, excellent views over the skyline / harbour / Marina Bay Sands. Downside: if you end up on the other side of the hotel, views are less than average and it can be noisy. Also, very light wood is used in all the rooms which gives it a slightly \"cheaper\" look. Service: Good but not personal (Especially if compared to the e.g. Raffles Hotel. Think RC is too big for excellent service) Location: Good (not exactly downtown) Pool / Spa etc: Good but not comparable to Marina Bay Sands. Overall, definately would stay again. To note: doors often don't close without \"pulling\" them into their lock.\n\nReview 11:\nWe stayed here on a 24-hour lay-over on New Years Eve, and it was very nice. The room was spacious with a wonderful panoramic view. And we splurged on the New Year's Eve buffet dinner -- about S$400 per person, with free flow of alcohol; impressive, but probably not worth the money.\n\nReview 12:\nSpectacular ! Just one word describes it best . Was with elderly parents & my minor son age 10 , very well looked after right from a swift check in. Booked a Premier suite & were upgraded to a higher floor (29th. on request by Ms.Wong) plus a corner suite . NYE fireworks were amazing from our room across the Marina bay. Hotel Marina Bay Sands appears like a fish market .... this was a pure luxury , classy stay if you can indulge in extravagance ! Birthday cake for my son was arranged , truly a memorable highlight of our visit to Singapore for New years eve 2012. Stayed 2 nights 31st. and 1st.\n\nReview 13:\nStayed four nights. Superior across the board (room, service, food, bar etc.). When the person taking care of my room saw I was reading a couple of books, she left a very nice bookmark. Little things... Excellent location.\n\nReview 14:\nI cannot rave more about this hotel. The level of service is beyond belief and the bathrooms extremely sexy with a sea view. The rooms are spacious and decorated in a modern, chic way that is quite distinct from other first-class business hotels. The check-in process is done in my room, which is equipped with a fax machine before I walk in. The business center staff is very friendly and responds to customers' requests promptly. The pool is also very nice. I don't always look forward to staying at business hotels, but I always look forward to staying at the Ritz in Singapore.\n\nReview 15:\nService cannot be faulted, clean renovated room overlooking marina bay n ocean view. Sunday brunch is something to look out for, advance booking needed.\n\nReview 16:\nReturned to the Club rooms after 3 excellent stays 3 years ago during the same busy Xmas-New Year period, however unfortunately we were very disappointed. The Club Lounge was so crowded with free-loaders and the staff so cranky there was no good reason to continue our stay. We even saw people being turned away from the Club at breakfast time due to overcrowding. Manangement should seriously look at how the Club Lounge and Rooms are managed.\n\nReview 17:\ni would say second only to marine bay hotel. staff were helpful, food was good, didnt make use of all facilities due to sight-seeing. did lots of research on which hotel to stay and believe this was right choice. worth going to again, if not to check out marine bay hotel next time.\n\nReview 18:\nThe rooms have been newly renovated to a high standard , the views are excellent ! One of the negative points is the fact that the check in took nearly half hour which is not acceptable for this kind of hotel , it was not because there were many clients but because they seem to look for a free room even though we arrived after 2 pm . As well the concierge service is not up to the standard of the hotel, they didn't not confirm the restaurant booking which was made . They need to train better their staff .\n\nReview 19:\nStayed at the hotel on multiple trips to Singapore between December and February - have been disappointed by the front desk putting me up on a lower floor facing the city despite my multiple requests for a higher floor due to the road noise that is significant on rooms facing that side. They claimed full occupancy each time which is hard to believe given the number of properties nearby - Mandarin Oriental, Pan Pacific, Conrad. Has a limited in-room dining menu, average spa and limited number of dining options - head out to the nearby Shoppes at Marina Bay sands where multitude of options exist. Hotel does not participate in the Loyalty program - clearly they think that they can survive on the transient convention and exhibition visitor population that visits Singapore. With new properties that have come up in the vicinity (Marina Bay Sands, Fullerton), better choices abound\n\nReview 20:\nWe decided to stop over in Singapore on the way to Cambodia and settled on the Ritz Carlton Hotel. The public areas of the hotel are quite spectacular with amazing contemporary artworks by the likes of Frank Stella and astounding glass installations by Dale Chihuly. The rooms are luxurious if a little worn out and in need of some refreshing. The hotel is situated a little out of the very heart of town- but taxis are so cheap in Singapore it really wasn\u2019t an issue for us. The highlight of the hotel was the amazing staff- who seemed to almost outnumber the guests- nothing was ever too much trouble.\n\nReview 21:\nThis is one of the nicest hotels I've ever stayed in! I proposed to my girlfriend at this hotel and told the hotel in advance. They upgraded me to a suite with a fantastic view of the Singapore Flyer, the Esplanade and basically all the downtown buildings along the river! They also prepped the room with flower petals and a huge bouquet of flowers to give to my fiance. They basically did everything they could do to make this a most memorable event. The room itself is what you would expect from a Ritz-Carlton hotel. Really nice looking, high end decor and furnishings and an amazing bathroom..definitely a five star property! What sets this Ritz apart from other hotels I've stayed at was that the entire staff were so friendly and accommodating, they really made you feel welcomed and at home. I wanted to give a special thank you to Riri and Jim for making this such a wonderful night to remember for the both of us!\n\nReview 22:\nYou cannot beat the Far East for its quality of hotels and the Ritz is no exception. Great sized room, excellent restaurants - the Summer Pavillion has some of the best dim sum I have eaten. Helpful staff and a great location (but then in Singapore everything is a 10min cab ride). Cannot fault this hotel for anything...\n\nReview 23:\nThe RC continually earns is reputation. Personalized service, excellent amenities, helpful staff, and excellent food options whether at the Greenhouse or room service or the other restaurants nearby. I stay there quite often and feel I've been spoiled ... few hotels in Singapore or elsewhere could possibly match it.\n\nReview 24:\nWe went to this hotel for Xmas 2007.When we arrived we were informed in a very casual fashion that the rooms we had reserved and had already been paid for , were unavailable and that we would have to settle for inferior rooms. After a rather unpleasant discussion , we got 2 of the reserved rooms , we were never compensated for the other city-facing room. Sadly , we were also informed that ALL the X-mas activities were already fully booked at least a month in advance by local people who get a special package from the hotel. We had NONE of the special x-mas meals at the hotel .These tricks should be beneath a hotel of this stature!! !\n\nReview 25:\nI stayed at the Ritz Carlton in July 2007, during an important business trip to Singapore with clients. We had pre-booked rooms, so expected to check in early on landing into Singapore from Mumbai, quickly freshen up and have breakfast and rush to a set of meetings starting early in the day. To my utter dismay, rooms were NOT ready, we had to pressure them into releasing two rooms so we could keep our schedule and discovered that other guests had similar experiences too - it appeared the Ritz had overbooked and was blaming it on some technical error with their reservation systems! Very unusual for a hotel chain of this standard. The management were profusely apologetic afterwads but the damage had been done. Otherwise great location, spacious rooms and terrific views of the marina.\n\nReview 26:\nWe stayed for 2 nights in a room on the 18th floor. The room and the bathroom has been very well equipped very well. The view from the bathtub has been great. The windows could be better noise reduced since it has been pretty noisy due to the busy streets in front of the hotel The service from everybody has been great, overall very competent and caring. The outdoor pool is sensational and the as well there the service has been great. The only think i have been pretty disappointed has been the sauna, steam room and locker area which seems to be pretty old and worn down but at least clean\n\nReview 27:\nI travel to Singapore quite a bit on business, and I've never had a bad stay in Singapore. That said, the Ritz is definitely one of the top hotels in the city. It's luxurious in every way, and the staff are just the best. The rooms are beautiful, modern, and very well maintained. My last stay there was during F1 week, so the whole city was just buzzing with activity, so it was very nice to get to the Ritz after a long day and just relax and get pampered. The views from the hotel are very nice, the rooms have huge windows in which one can gaze out over the harbor (or the casino). The gym is top notch, well equipped, and opens early and closes late, perfect. I usually stay at the St. Regis, but I may have to start staying here more often.\n\nReview 28:\nRitz is one of the places we always narrow down for our regular staycations in Singapore. It was a Fireworks Fiesta package (timed with the National Day Rehearsal fireworks). What went well: the view on 22nd floor of the Marina Bay area was SPECTACULAR! I had some great shots of the fireworks that went on for the NDP rehearsal. I posted one to show how great the room was. What was disappointing: The late check-in (2.5 hours), the inability of staff to ensure that all guests were able to wait in comfort, the 'not so clean' floor of the room, the inability to get into the restaurant for our breakfast as there were 20 persons in line Why would I come back again? The front desk apologized for the late check-in & quickly extended my stay till 6p.m. the next day. The quick recovery action of the front desk manager in offering his apologies after feedback was sent. As such, Ritz will continue to be my choice for a staycation in Singapore.\n\nReview 29:\nThis place has to top my list of best hotels. The service was absolutely outstanding. When I checked in I was with my 6 year old son and it happened to be his birthday which was something that came up in conversation during check-in. A few minutes after arriving in our room (which was amazing with incredible views) there was a knock on the door and it was the two girls from check-in and they had signed a birthday card for my son and brought him a little gift. When we had to leave our flight was early before breakfast but while we were waiting for transport to the airport, the concierge asked my son if he was hungry then promptly went away and returned a few minutes later with some breakfast to take-away with us. I will stay here every time I am in Singapore, it is simply incredible and worth every cent.\n\nReview 30:\nWe stayed at the ritz between 29-31st Oct.2010. It was nice despite a few initial hick ups. My young family and I had been backpacking, when we arrived to the ritz at 2pm to check-in. We do not have any big, clumpsy luggage s with us when we strolled into the ritz. So I suppose, the staff did not expect us to be stay-in guest. We had to go round looking for the check-in counter which was situated away from the doorway. Check-in was brisk, but was not too friendly, I thought. Nobody showed us to the lift, nobody taught us how to use the security lock, ...until I actually had to ask for directions. And nobody showed us to our rooms, we had to search for it. Basically very non proactive, I thought. Maybe its because we did not arrived in a big fancy limousine with big fancy luggages? My two young kids and us arrived on backpacks... The rooms were good, as expected and we had an overall pleasant stay. The staff were very courteous and helpful... later in the day (after knowing that we were check-in guest) and through out the next 2 days.\n\nReview 31:\nit was actually 3 years ago we stayed at this hotel, but only got round to leaving a review! The hotel was actually absolutely fantastic, the only faults were that it was a 10/15 minute walk to where the actual places of interest were, so no real issue there. The scenery from our room was fantastic. The only problem we had was on arrival at the airport, I had booked a limousine transfer to the hotel for my partners 40th. It should have been the icing on the cake for her. Unfortunately, the Limo didn't turn up at all until over an hour later and several phone calls to the hotel, and they actually charged me full rate for it! Other than that, strongly recommend this hotel and especially Singapore. Try Raffles Hotel for a Singapore Sling!\n\nReview 32:\nSuperb Service level on arrival to check in to check out. The location of the hotel is at walking distance to the Singapore flyer and Marina Bay Sands and interlink walkways to nearby shopping complexes and MRT connections. Rooms were comfy, comfortable bed and pillows, good room service.Good Tv channels. Bathrooms were big and it has a view of the city. Overall the hotel has a good level of service which they provide in every sense they could. Possibly try to request rooms facing the Marina Bay Sands, they have awesome views. Thanks\n\nReview 33:\nI\u2019m staying in room 2025. Great gym, spa, views and I would highly recommend the Chinese restaurant in the Ritz. The rooms are large with great views of Singapore, large bathrooms and up with the best city hotels. 10 minutes walk to boat quay, city office and lau pa sat hawkers market. Great running tracks and very relaxing.\n\nReview 34:\nThis is a terrific hotel. Open, spacious, incredibly attentive and gracious staff, etc... My room was beautiful and everything you know or expect of Ritz-Carltons if you're accustomed to those in the US. The hotel is adjacent to tons of shopping and other hotels, and very accessible to other key areas. The location is walkable and feels safe. It is, of course, extremely expensive. But most people who end up there are expecting that so won't be so shocked by the sticker price (on things like the buffet breakfast or lunch for instance.) The food is great - if you do take advantage of the buffets they're really terrific. If you're travelling on business and you opt for the executive transfer/pick-up from the airport you will be treated like a visiting celebrity and whisked through a VIP custom area to a waiting sedan. The height of luxury. Of course, for 1/4th the price you can just take a cab but that's nowhere near as much fun!\n\nReview 35:\nLanded on a redeye from new york city, and got a room, good view/well appointed. Got ready off to work, return after all day of work, crash into bed. At midnight major disturbance. Room opposite to me was occupied by some locals, who seemed to be packing and repacking cases of toys etc, in the foyer, creating a ruckus, with kids running around screaming, complete mess in the hallway. Staff are helping this family in creating the ruckus, apologized but sound doesnt abate. Call to night manager to no avail. Bad enough for me to switch out of the room, they cant accomodate and too late to switch out of the hotel as i was flying to HK. Later i get a note with apologies from the manager, but thats it. I would a) expected some immediate corrective action at the time and b) take the room charge off the bill (couldnt sleep) - despite it being the firm's money, its the gesture. Completely disappointed with the brand promise - come on, its the Ritz?\n\nReview 36:\nNew refurbished rooms are quite nice, however perhaps a bit too high tech/ futuristic at times. Finding the right light switch can be a challenge at times. TV is in a strange position and cannot be pivoted. Wifi is not free and very expensive, should be free when you are paying this much for a room.\n\nReview 37:\nI have been staying at the hotel for several years. Be it business or leisure its best. The rooms are the largest and bathrooms are size of a room in a european hotel :) View of Marina Bay is breathtaking and rooms are very posh with nice courteous staff. Great location. 2 negatives: tough many times to get a room at low prices and not part of any loyalty programme so cant earn points for any free stay.\n\nReview 38:\nA classy hotel by all standards! Superb rooms especially if you are lucky to get the ones that face the Marina in Singapore. I was lucky. Bathrooms are very spacious.. cant blame you if you would want to relax there instead of the room! Amazing location and access to Singapore's happening downtown.\n\nReview 39:\nRoom is large including bathroom. Beds are super comfortable. Service is professional. Harbor view rooms have great views. Large swimming pool. Highly recommended.\n\nReview 40:\nThis may be the biggest Ritz Carlton in the world (definitely the largest I have ever stayed in with more than 600 rooms) and the sheer volume of traffic in and through the hotel takes away from the experience. Waiting for elevators, club lounge overflowing, and an abundence of young children (okay, sorry if I am not tolerent of 2 year olds on the club floor...) take away from the atmosphere of a typical Ritz property. The rooms are huge and comfortable (but furniture and fabrics need updating in the bedrooms and in main floor cafe). The Staff here is remarkable. Keeping up with 1000 staying guests is not easy. Everyone, and I mean EVERYONE is pleasant, friendly, knowledgable, and sharp/well educated. This is a well trained team and they seem to genuinely enjoy their vocation. The conceirge made numerous reservations for us and he was SPOT ON with excellent recommendations. In short, too big (can't change that...) perfect staff, and slightly outdated furnishings best describe this property.\n\nReview 41:\nBeautiful views, friendly staff and great food all help to make our holiday memorable, and this hotel has all that and more. The room was large and modern with comfortable beds and even the bathroom had breath-taking views of Marina bay. So much to see all within a short walk of the hotel, and within easy reach of the tube stations for visits further afield.\n\nReview 42:\nSelected this hotel after reading great review. Overall was a delightful experience. Loved the afternoon tea served at the lounge. It would be perfect if Internet is offered at no additional charge.\n\nReview 43:\nStayed for 3 nights, stopped over on our ways to Australia. The Ritz-Carlton. One look by the name means exclusive & quality. Nothing to fault. The service, location, quality, and overall experience make it simply the best. Staff are empowered to go the extra mile, and you are bombarded with 'hello' and 'good morning' as you move about. They clearly have a great recruitment process, as they do genuinely enjoy their work and helping you. The rooms are very spacious and have all the bells and whistle one needs - flat screen TV, DVD player, really fast internet, ipod docking station, facing the marina bay provides a spectacular views , best of all a butler to take care of all your personal needs.The breakfast we had was most outstanding. We even ordered room service on our last night which was superb in quality! You learn what is luxurious when you are at Ritz, definitely would be back\n\nReview 44:\nHigh points to the Ritz Carlton for their impeccable service. Every employee that I encountered during my stay was not only polite and helpful, but also smiling - a very rare find in hotels these days. I arrived early in the morning after taking a red eye flight and was offered an early check-in. Ordered room service for breakfast and the order arrived in 12 minutes. The operator taking the order noticed that I did not want coffee or tea (included in the price) so instead offered me an extra orange juice at no charge. It may seem trivial, but I always believe its the little things that sets service apart. Ordered room service again for lunch later in the trip and food arrived quickly as well. Room and bathroom are extremely spacious and offer great views of Marina Bay (and the Sands development going up accross the bay). On my day of check-out I was departing on a mid-night flight so had reserved the room for an additional day. Unsolicted, the check-out staff offered me half price for my last day. Overall, great rooms, prompt service and friendly staff. Will definitely return when I am in Singapore.\n\nReview 45:\nI stayed 5 nights at the Ritz-Carlton recently. It is now hands down my favourite hotel in Singapore! I had stayed at the Mandarin Oriental last year, and was bowled over by the experience. However, the Ritz-Carlton holds the edge over MO. In terms of restaurants, MO may have a slight upper hand, but the rooms at the Ritz-Carlton win the day. The rooms are huge, and the bathrooms are enormous! The rooms are in the older tyle, but are classy, well maintained and a real treat. When I stayed at MO, I thought that the service levels were phenomenal, but the Ritz-Carlton matches them in every respect and then some! Being greeted by name when you arrive from the airport (no idea how they did that!) is just the beginning of the experience. My only (trivial) complaint was that the choice of imported beers at the lounge was limitd when contrasted with MO's fantastic list - something I hope they will work on. This is one hotel that I will definitely be returning to.\n\nReview 46:\nwe stayed for a night and the stay was just perfect and amazing in a well done room! though we didnt have the breakfast , but i presume that it has a good food, the location is very close to the city centre!\n\nReview 47:\nStayed at the Ritz Millenia Singpore for 4 nights on business. Probably the best Ritz I've stayed at service wise. I arrived at around 5 am and they did their best to get me fed and accomodated until the room was ready at 7 am. Valet left the hotel and went into town to get me a phone card so I could make some calls, and then was embarressed when I tipped him. I should also point out that the restaurant (buffet) was fantastic and the rooms were very cool-- light hardwood floor, tiger eye marble-- Very contemporary, yet Asian feel. Also, the hotel seems to be a hot spot for the local well heeled, so at night it gets very busy in the lounge and has quite a buzz, which to me was a plus.\n\nReview 48:\nIts pretty hard to fault the Ritz Carlton Singapore. The newly refurbished rooms are wonderful. The beds are heavenly and they have power points next the the bed! It's the little things that impress me... Great large bath tubs that are worth finding the time to soak in. The gym and pool facilities are some of the best. The pool is long enough for laps. The staff are very kind and there systems good enough to remember if you have been there before and what newspaper you like. The breakfast buffet worth making time for, but not worth queuing for (which sometimes happens when they have big events there\n\nReview 49:\nWe stopped here on the way to Australia. We stayed three nights. The Hotel is fantastic, great atmosphere and superb service. We had a corner Suite which was really very very good indeed. Very well appointed, awesome views and a great place to be. Travelling with our two young children (3 and 1 year old) things were difficult as our Daughter fell sick on our first day. the Hotel staff could not have been more helpful or friendly, truly exceptional levels of service. The location is close to many other big hotels and we would not hesitate to stay here again, a really great place. Many thanks to all the staff that made our stay so good.\n\nReview 50:\nSpent a week in Singapore wakeboarding, seeing friends, shopping and just pure enjoying the place. Stayed the first two nights at Marina bay sands which was O.K. for that wow factor but the rest of my stay was in a magnificent room in the Ritz Carlton. From the moment you arrive at the front door into the lobby you really are treated as someone special. The room was fantastic, large, comfortable & superb facilities at your fingertips. The view from the bath itself was awesome! As usual the drinks & food are pricey (But of high quality) the breakfast each morning was superb, pretty much tried everything! My first stay here but definately not my last. Has even inspired me to stay at other Ritz Carlton locations.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31560, "query_start_index": 31562, "query_end_index": 31562, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "86%", "inner_docs_start_indices": [176, 945, 1965, 2536, 2722, 3500, 4577, 5351, 5988, 6268, 7261, 7557, 8169, 8404, 8998, 9163, 9620, 9915, 10437, 11336, 11952, 12887, 13221, 13551, 14204, 15009, 15615, 16374, 17332, 18159, 19221, 19979, 20531, 20870, 21823, 22789, 23102, 23521, 23833, 24009, 25027, 25400, 25611, 26519, 27648, 28631, 28851, 29556, 30175, 30830]}
{"id": "195703", "pid": "195703", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWell Done We stayed at the Hotel Casci for 3 nights in July, 2005, based on reviews in Travel Advisor. The hotel was exactly as advertised - this family-run hotel is located in the centre of Florence - short walks from all the major sites. The room was spotless and the front desk very attentive and helpful. The breakfast was excellent. Highly recommended.\n\nReview 2:\nDefinitely 2 star As a regular hotel stayer through business demands, I wasn't sure this was the hotel for me and my husband, given the pictures on the internet. However the room rate (over \u62e2100 per night) and the rating and reviews on this site meant I booked a double room for 2 days. The rooms are as pictured on it's own internet site- basic. It is well located, clean and with staff who speak very good english with lots of travel information and free internet access. However, I wasn't happy with my choice. We moved rooms as the first one was small, noisy and dark with a bathroom so small it was difficult to move round, and in 'complaining' we seemed to upset the staff. We felt we were intruding at breakfast and looked at other hotel options. It is difficult to find a good value hotel in Florence but I wouldn't recommend this one. It's been a year and I still feel compelled to write this review and point out is is definitely a 2star despite the rave reviews on this site.\n\nReview 3:\nLoved it! An absolute gem of a hotel! Extremely friendly and very helpful staff. Clean,comfortable room. Comfortable bed with fresh sheets everyday.Secure safe in the room for your valuables.Plenty of choice for breakfast.Hotel is located within 500m of the Duomo and within easy walking distance of all the major sights.If you can't be without the internet there is even free access in the bar. Will we stay there again-Yes!! !\n\nReview 4:\nPoky and overpriced Don't be misled by the 15th century palazzo publicity. This is an overpriced and poky place. The entrance is scruffy and depressing. The room was expensive-110 euros, it was so poky that we could hardly walk round the beds and the bathroom was so small it was necessary to keep the door open to avoid claustrophia. Breakfast was very basic. You could do so much better for the price. Also, the rooms are off a winding warren of a corridor that is airless and depressing.\n\nReview 5:\nThe Perfect Location We found this place listed in several guidebooks, and liked the reviews in TA. The best part was that they could accomodate our family of five adults in one very nicely sized room. The hotel is sparklingly clean, centrally located, and the room was very comfortable. You can't beat the free Wifi in every room, and the AC worked like a charm (important in July!). The best part was the family and staff that run the hotel. They are the perfect hosts, and help with everything from museum reservations ( a must) to directions. This is a very family friendly hotel in a wonderful location. We will visit them again.\n\nReview 6:\nLocation, Location, Location Have to agree with the previous reviews in that this hotel is well-located, clean and has an excellent staff. The breakfast included coffee, hard-boiled eggs, breads/rolls, cereal and yogurt. There is a computer in the lobby with free, high-speed internet access. There is a well-stocked travel library as well. The staff was quite helpful with all sorts of arrangements. Our room was simple, clean  spacious for Europe, as was the bathroom. Unfortunately, our room overlooked a dreary courtyard, which must have contained much of the plumbing - every toilet flush (from not just our own room) was associated with loud plumbing-type whooshing noises throughout the night. I managed to sleep through it, but my wife was not so lucky. We were in the back of the hotel, and it appeared that some rooms at the very front may overlook a nicer, more residential courtyard.\n\nReview 7:\nA \"Best Bet\" in Florence I don't believe you will find a better hotel for the money in Florence! I just got back a couple of weeks ago, and I am getting ready to book this hotel again. It is just a block or so from the Duomo, close to the SMN train station, immaculately clean with a friendly and caring staff that couldn't have been more helpful. You will not be disappointed.\n\nReview 8:\nDisappointed Contrary to other reviewers, our experience with Hotel Cacsi was disappointing. Perhaps our expectations for a two-star hotel were too high. The front of the building was shrouded in scaffolding, which did not help first impressions; likewise the fact that the hotel is on the second floor, albeit with lift access.The rooms are spacious but sparsely furnished, so we could not unpack properly. Our friends were given a room with only a small window and no outlook, so after some remonstrance another room was found for them.The staff were friendly and very helpful, but the proprietress seemed to rule the breakfast room with an iron fist!The best thing about the hotel is probably the location - very central, close to many tourist spots, and surrounded by restaurants.If you are not too concerned with luxury, it's a good place to stay in a beatiful city.\n\nReview 9:\nNot happy There are better accommodations for the money - Hotel Pitti Palace for one. Although the bathrooms are updated, the rooms need work. Very nice staff but not what we thought based on the website.\n\nReview 10:\nGreat Location; Great Staff; Great Hospitality The Casci, while somewhat generic relative to the rooms, is superior when it comes to the service that you will receive from the family and staff. They could not have been nicer and even prepared a breakfast for us since we were departing at 5:45AM. Also they do not gouge their guests for drinks from their bar when you return to the hotel hot and tired; they are the best drink prices you will find in Florence; or Italy for that matter. A family feel with hospitality that makes you feel right at home.\n\nReview 11:\nClean and very convenient We stayed at the Hotel Casci in April 2006. Overall we were impressed with the hotel. It was clean, the concierge very helpful (Paolo is wonderful), and the location extremely convenient for taking in the sights of Florence. I would definitely recommend this to friends and family.\n\nReview 12:\nIdeal base I can heartily recommend this hotel for anyone who wants a no frills stay in Florence. It is ideally situated - 10 minute walk from the station, San Lorenzo round the corner, Duomo in sight and the Medici Riccardi next door - so any sightseeing can be easily planned and accomplished. The staff are really friendly - nothing seemed too much (even arriving slightly late for breakfast! or wanting to take a rest while the rooms were being cleaned). Our room was beautifully clean and was very quiet. Communication was no problem - everyone spoke excellent English. Without being able to compare it to others, I would be only to happy to return. This is perhaps not the hotel for those who want a hotel holiday - only breakfast is provided (but what a breakfast! ); no jacuzzi/shop - but for anyone who wants a comfortable, hospitable base in Florence from which to explore, this would be an ideal choice.\n\nReview 13:\nA great hotel in the heart of the city We spent 5 nights at the Casci in April and would definitely return to this hotel. Our room was quiet, comfortable and clean. Casci's central location made easy walking to all the sights- right between the Duomo and the Accademia. Before we even arrived in Italy Paolo had our vouchers for the Uffizi and the Accademia. The staff was most gracious. When we overslept breakfast on our first morning, they had saved a plate for us. During the week they patiently gave us advice and were helpful in numerous ways. We'd be happy to go back.\n\nReview 14:\nGood to know I do not know about other rooms, but our room had a window that opened to a small yard without any light and fresh air. When we arrived the room was saturated with toilet spray that we could not even breathe, then during night we realized the reason, it was for covering bad smell from bath and toilet.Since nothing had standard form in the bath, after shower whole of surface was wet and difficult to collect. Nevertheless we spent not so good time there. I do not recommend this at all.\n\nReview 15:\nWonderful stay We stayed in Florence only two days and one night. This was a perfect choice!It immediatley had a charming effect on all of us - it just seemed like home. The check-in and valet parking was painless and although we were early for our check-in they were more than accomodating for us to leave our overnight bags there to go and sight see.It's a perfect location - close to all of the major sights you might want to see.The rooms were very clean and comfortable for 3 people (queen and a single).I would certainly stay again and wouldn't hesitate to recommend it to friends and family.\n\nReview 16:\nGreat Location We stayed here March 12th to the 15th and had a wonderful stay. The rooms were clean and comfortable but the shower needed more water pressure. The hotel staff were very helpful, breakfast was good, and the free computer terminal was a plus. The location was the best feature, very close to all of Florence's sights.\n\nReview 17:\nInviting and attentive I spent three nights at Hotel Casci. Even prior to arrival, Paolo helped me to make museum reservations, enabling me to avoid long lines at places like the Uffizi and the Accademia. The hotel has a great location near the Duomo. My room was quiet and the air conditioning kept me comfortable in the hot weather. Staying here was very much like staying at a bed and breakfast: Paolo and company went out of their way to make me feel welcome in Florence. Additional perks: the library of guide books at the front desk and the computer for internet use.\n\nReview 18:\nWarning, the Casci does not abide by confirmed reservations!! Word of warning - we had booked with Hotel Casci back in January for our June honeymoon for one night, and had confirmed in late May and received a confirming response from them via email. However, when we arrived they claimed to have had an email problem and had no room for us, despite the email I was holding dated only 2 weeks earlier confirming our room and rate reservation.They quickly saw that I was going to pitch a fit in front of several of their customers and walked us over to Hotel Europa where we were given this gorgeous suite I described above for 5E less than we would have paid for a single room at Hotel Casci. The notion we took away was that because we were only staying one night, they disregarded our reservation and gave our room away to someone staying several nights. We found this extremely dishonest since we had reserved with them so many months in advance and had taken the trouble to confirm less than 2 weeks before our arrival.\n\nReview 19:\nA little uncomfortable My family and I (3 children under 11 years) stayed for 3 nights. Accommodation was clean and well kept. Location was great, easy walking distance to everything. We did not feel overly relaxed whilst in the hotel, we felt like we were intruding. The reception staff (males) were great, very accommodating, however, the staff at breakfast (2 ladies) were sour and watched everything you did, especially the children. We found bugs in a packet of crackers at breakfast, my husband tried to quitely take them to the kitchen so the other guests would not notice yet my husband was faced with further sour looks.I do not feel that it is a good property to stay if you have children. We would not consider staying there again\n\nReview 20:\nWeekend Break in Florence We used this hotel for a long weekend in Florence as it was mentioned several times in guidebooks and Travel sections of broadsheet newspapers as a good budget/2 star option.It may be close to the top of the price range for hotel of this rating, but we were not disappointed. The booking was managed easily and efficiently and no payment was taken until we checked out. The location was excellent, and is within a 5 minute Florentine stroll of the Duomo, Uffizi and the Arno and even closer to the Academy. It is easy to walk to from Santa Maria Novella railway station and although it is on a potentially busy road our room was to back of the hotel and was very quiet.The service, welcome and breakfast are all excellent. The hotel staff pre-booked tickets for the Ufizzi (very handy) and the Academy (probably not necessary as it turned out). The staff answered all my questions before by email and during our stay in a very helpful manner.I wouldn't hesitate to recoomend this hotel.\n\nReview 21:\nNice Hotel We enjoyed staying at the Casci, the family room was a good size for four and had a bathtub, and the kids especially felt very comfortable here. The people who run this hotel are genuinely lovely, and were happy to help us with booking a car, etc. On the day we left (very early morning) they organised for the night porter to make us breakfast. Good location, an easy walk to everywhere. Downside: no view from the window, just a tiny tiny courtyard.\n\nReview 22:\nCasci - Brilliant Location The Casci's location was unbelievable - 2 blocks from the Duomo and one block from the San Lorenzo market. The rooms were very small but who spends all their time in Florence in a hotel room? One of our rooms even had fold up toilet and bidet! Free internet access. We paid a little extra to have both our cars parked and then brought round when we were leaving Florence. Very convenient but they need a bigger sign as we passed it the first time round!\n\nReview 23:\nWonderful Personal Service We spent three nights and four days at the Hotel Casci in Florence and had a wonderful experience. We are not experienced in international travel and we were traveling with our two teenage daughters. The personal attention from the Lombardi family that runs Hotel Casci was simply the best and most genuine we have ever experienced. They were extraordinarily friendly and helpful. Their advice and assistance were first rate. The breakfast was much better than we have encountered in similar small hotels. The hotel room was remarkably spacious, perfectly clean and equipped with separate beds for each of our daughters as well as a large bed in the main living area. The hotel was centrally located and the Lombardi's were most helpful about watching our bags after we checked out so we could enjoy a few more hours in touring Florence. I cannot imagine a better hotel in Florence for a family, especially with children.\n\nReview 24:\nHotel Casci what a Gem Following a recommendation from a friend I decided to give this hotel a try - WELL - what a gem it turned out to be and the friend who recommended it to me is a friend for life. The hotel is ideally located in the centre of this historic city, ideally placed for sightseeing. It was spotlessly clean, the management and staff really did everything to make the experience a home from home. I can't wait to return to this beautiful city and would definitely stay there again\n\nReview 25:\nCharming personal service at Hotel Casci The rooms were clean, comfortable and lovely to look at. Breakfast was wonderful. And most of all the staff was thoroughly accomodating and helpful. Three thumbs up!\n\nReview 26:\nGreat surprise! When you arrive at the door of the dark building in a busy street and find out that you have to take an old elevator to the second floor to reach the reception, you think you chose the wrong place. But that's not the case. The Casci operates very efficiently in the upper half of an old building right next to the heart of the main attractions of Florence. The personnel are extremely helpful; they even wrote to us about 2 weeks before our trip (when we made the reservation) to check if we wanted to reserve tickets to the main museums in Florence. Had we not done that, we might have not seen Michelangelo\u9225\u6a9a David and the Boticelli paintings because there were people queuing for hours. We were two couples with two small children, and the two triple rooms we were assigned were spacious and clean. The air conditioners worked perfectly, and the rooms were very well sound-isolated. Overall, it was a very nice surprise!\n\nReview 27:\nA Great Hotel with Great Staff and Location The stay at Hotel Casci was one of the highlights of my recent trip to Florence. As the previous reviewers have mentioned, the Lombardis are fantastic, but I am surprised that no one mentioned Pierpaolo, who arranged many of my reservations for hotels, etc(via email) and was always available with recommendations for restaurants and things to do, especially in terms of Florentine nightlife, something that I have rarely found at BBs. The breakfast is wonderful, and Signora Lombardi always remembered how I liked my coffee: pretty impressive for a hotel with 20+ rooms. The location is ideal, and the price is very reasonable...highly recommended!\n\nReview 28:\nWould return there in a heartbeat. Myself and my cousin stayed in Hotel Casci for three nights in the second week of September 2007. This hotel was easy to find, central, safe and clean. Our standard room was comfortable and had the best air conditioning of the three hotels that we stayed in while in Italy. Staff were friendly and the breakfast was great. The only slight downsides was that the room window wouldn't tightly shut (which meant that one night a mosquito got in) and sometimes the shower temperature went up and down without our intervention. If I were in Florence again though - I would stay there and would have no hesitation in recommending this hotel to others. Thanks Hotel Casci. We so enjoyed both you and Florence.\n\nReview 29:\nIt\u9225\u6a9a a basic but adequate property. It\u9225\u6a9a a basic but adequate property. We had a very large room on the street, but had almost no street noise. The family that operates the hotel is the best. They were very helpful in assisting with museum and restaurant reservations well in advance of our stay. The only way we could anticipate someone being disappointed with the property was if they expected a more extravagant room. It\u9225\u6a9a a great value in a fabulous location (less than five minutes from the Accademia, the main marketplace, and many museums). Book here, save money and buy some great leather goods in the San Lorenzo marketplace just around the corner.\n\nReview 30:\nalways treated well at Hotel Casci We recently stayed at the Hotel Casci in Florence for the fourth or fifth time. We continue going back there because the staff (a family-owned hotel) is always very kind and helpful. The rooms are clean and the location can't be beat. It is within walking distance of all the sights in Florence. Walt and Sue Herscher\n\nReview 31:\ngreat service although i was disappointed in the looks of this hotel (you can find many charming places in florence, but this is not one of them), I could not have been more delighted with the sevice. this family knows how to treat their customers. we stayed in october 2003 and we wanted to go to a resturant recommended by a web site and had the address and phone number. after trying to call several times for us for a reservation and not getting an answer, one of the staff walked over there and checked it out for hours and menu. (the phone number was in error) now that is customer service in my book!\n\nReview 32:\nWonderful Hotel I just returned from a trip to Florence, Italy with my daughter who gave me this trip as a birthday gift. She made arrangements with the Hotel Casci and she couldn't have picked a nicer hotel. It is run by a family, the Lombardi's, and they are the nicest, warmest people. They care about your needs and meet all of them. Mrs. Lombardi was such a sweetheart. Her breakfasts in the morning were just wonderful.Everyone there was so helpful answering questions and making reservations for us. They suggested wonderful restaurants too! It was almost like staying in their home.Even though the hotel was on a busy street, Via Cavour, once we got back to the Casci it was so quiet and relaxing. They even have a computer at the disposal of the guests, which was helpful in keep in touch with family at home.It is convenient to The Duomo, The Uffzi and The Academia, all within walking distance. Even the open markets.I highly recommend this hotel to anyone who is planning a trip to Florence. I'd return there in a heartbeat.\n\nReview 33:\nWonderful Place! My husband, son and I stayed at the Hotel Casci in June 2008 and we loved it. It is the perfect location to see all the major sites. The hotel is extremely comfortable, rooms large, bathroom newly renovated and the AC works very well. Breakfast is terrific. The staff is the best ...they are friendly, make you feel welcome and are so helpful. It was great for kids. There was a computer in the lobby that my son could surf the web on and DVD player in our room and DVDs to borrow so he could get some down time after site seeing. Loved it! Can't wait to go back.\n\nReview 34:\nWonderful, wonderful, hotel Hotel Casci is a gem. The facility and room were comfortable, clean, and well equiped. The location is outstanding, walking distance to all major sites, shopping areas, and great restaurants. But best of all is the hotel owners and staff. They treated us like family, not just clients. They were most genuine in their friendliness and interest in our needs. I would recommend this Hotel to everyone.\n\nReview 35:\nGreat Little Hotel There's not really much I can add to the previous positive reviews of this great little hotel, except to echo them. The staff were incredibly friendly and helpful, and really made us feel at home. Even before we arrived we had welcoming emails from them with detailed diretions of how to find the hotel from the railway station. Our room was great, and the bathroom - with separate bath and shower - was far above what we would expect from a 2-star. On our last day we had to leave very early because of flight timings, before breakfast, but the night porter sorted us out with juice, bread and jam and fresh coffee. There were a number of nice restaurants within a few minutes walk - would particularly recommend Zaza. A visit to the nearby food market is also worthwhile. We'd definitely stay here again, and recommend it highly to anyone looking for a friendly, central hotel which doesn't cost a fortune.\n\nReview 36:\nGreat Location! Great Service! I stayed for two nights over Easter and loved it! It's an easy walk to most points of interest, including the train station. The staff was accommodating and friendly... would definitely stay there again.\n\nReview 37:\nGreat location and value My wife and I spent 3 nights at the Hotel Casci in early June. The hotel was very clean and relatively quiet (our room overlooked Via Cavour - a major street, but due to the double pane windows, we heard very little noise). The breakfasts were fine and it was nice that their breakfast room actually had enough room that you could sit down and enjoy breakfast w/o having someone stalking for your table. The service was great, and the entire family is very friendly and helpful, with perfect English (you'll have no problem calling for directions or reservations).We also took their recommendation for the Chianti bus tour - and were pleasantly surprised. The trip was 1/2 a day and went to Castelo Trebbio which was very a interesting tour and produces a pretty solid Chianti.\n\nReview 38:\nCasci is fabulous Stayed here last week for 5 nights. A great hotel. Very, very clean. Staff are super accomodating. They found tours, bus numbers, restaurants, anything we asked for. We stayed in room 11. Ask for that one because it's one of the best. HUGE bathroom and nice size room. Actually pretty big for Italy. The hotel is close to everything in Florence. It's nice because the hotel has a 1am curfew, so there's no rabble-rousers staying there. The breakfast is large and varied, especially for Europe. Cereals, eggs, fruits, yoghurts and breads. There is a hotel laundry service which is a little expensive (Euro 18 for a small bag) but very fast and efficient. Carla, the owner, is so lovely. Greeted us personally every morning. Made the time to inquire after our days and when we checked out, sought us out to thank us personally. Really nice touch. We would stay here again in a flash.\n\nReview 39:\nEnjoyed staying at Hotel Casci We stayed three nights at Hotel Casci , July 8, 9, 10, 2006. The hotel and rooms were very clean. The air conditioning worked which was a plus since it was very hot. The bathroom was large and recently remodeled.with a big bathtub/shower combination. The bedroom was on the small side but the bed was big and comfortable. The staff was very friendly and helpful. The breakfast was basic but very good. The location was near the Duomo and within walking distance of Florence's attractions. All in all it was an enjoyable experience. I would recommend this hotel.\n\nReview 40:\nExcellent service from a family run hotel. I have been lucky enough to have travelled to 50 counties and have never stayed in a more friendly hotel than this. It is a family run hotel and the staff and the management couldn't do enougn for us.Even before we had arrived, Pierpaulo had booked advance tickets for the Uffizi and David at convenient times for us.It's not the most attractive hotel from the outside and there is an even less attractive lift to get you to reception, but once you are there, the facilities are excellent for a 2 star hotel.The positioning also couldn't be better, being 3 minutes from the Duomo and David.I can honestly say the service we received was better than some 5 star hotels I have stayed in in the past and we would have no hesitation in recommending the hotel to any potential visitors. In fact if we go back, we wouldn't even think about staying anywhere else.\n\nReview 41:\nInteresting Hotel I think what turned my wife on when we arrived after a train ride down from Bolzano was the free internet access. The staff were very friendly and a very nice breakfast was included in the in the price of 120 Euro per night for a 2-night stay, (1 and 2 November). Hard-boiled eggs were provided, but they did have boiling water to cook soft-boiled eggs if desired. You are within walking distance of most of the interesting sites.On check out we needed a taxi and they had one arrive within 2 minutes and was waiting for us downstairs when we went out the door.\n\nReview 42:\nGood value/Location Just returned from staying at the Hotel Casci in June. It was as pleasant as I had read about on this and other sites. Really appreciated the free internet in lobby and it was usually available. Staff was very helpful and friendly. I would strongly recommend using them to book any museums you want to visit. Their restaurant suggestions were very good and they gave excellent directions to locate. Our only problem was we could not get our phone card (that worked fine in Rome) to work. They tried it for us, but they could not get it to work either, they did say there were few phone lines to get out. I would send friends to stay here or return myself.\n\nReview 43:\nFriendly staff and great location This is a family owned small hotel located close to all in the historical buildings in Florence. The rooms are nothing fancy but the staff and location make it a great spot in this great city. We stayed 5 nights. The staff are very accommodating and were able to make reservations for us so that we could see as much as possible in these 5 days.\n\nReview 44:\nTrue service We have just spent 5 days at this hotel. The position is ideally close to the major attractions. The room was modest but spacious and very clean. The breakfast was generous and attractively presented. Free Wifi available. The outstanding feature was the level of service. The staff were, at all times attentive, extremely pleasant and helpful even to the extent of anticipating our needs. This was in strong contrast to many of our hotel experiences.From the moment they greeted us to the moment we were given a special pre-dawn breakfast the morning we left, we felt looked after.Thank you Casci - we'll be back.\n\nReview 45:\nAwesome Look, it's not the Ritz, but who cares...Luxuries be damned, and fancy breakfast be damned. (Seriously, you're in Italy. Skip breakfast and focus on lunch and dinner. Find yourself some good restaurants. I hear that Italy has a few.) If you're in the same boat we were in, you're looking for an inexpensive room that's clean, comfortable, and well located. Hotel Casci is all of those things and then some. I should also point out the members of the Lombardi family bust their humps to make sure that your stay at Hotel Casci is a good one. So overall, I really can't recommend this place strongly enough. It's fantastic.\n\nReview 46:\nStar service and location We have just returned from a ten day stay at the Casci and can strongly recommend its friendly atmosphere, very helpful staff and excellent standard of cleanliness and efficiency. The location is wonderfully central- just a few minutes from the Duomo and Accademia and yet very quiet, away from the busy street. Don't let the rather dour entrance way put you off; many small Florentine hotels have similar unprepossessing beginnings!\n\nReview 47:\ngreat location and value We stayed at the Hotel Casci during the summer of 2007. The hotel rooms and baths were clean and well maintained. The location was perfect. We walked everywhere! The staff was friendly and very helpful -- their recommendations on restaurants were spot on. We would definitely return. Have recommended to others already who have stayed there and enjoyed their stay.\n\nReview 48:\nGreat Staff We spent three nights at the Hotel Casci in early May and we really can't fault it.The staff were extremely helpful and very friendly, the hotel was spotless, the room comfortable and the central location was perfect (only 200m from the Duomo).There's not much more to add really; for those who haven't been Florence is a wonderful city, perhaps not as unique as Venice and its canals but equally attractive.For a (fairly) reasonably-priced good meal try Za-Za at the Piazza del Mercato Centrale, but be sure to get there early because the queue starts forming after 7:30pm and doesn't clear until 9-9:30pm.\n\nReview 49:\nPerfect Location Sorry I haven't written since my visit. This has been my first chance to write. From what I remember, this hotel was just right. It is conveniently located to the tourist sites. The serveice was excellent. They recommended one of the best restaurants I have ever eaten at. The breakfast was fine. They also helped us with our budget by placing us in a family room instead of 2 rooms. You will not go wrong with this place.Hope this helps.\n\nReview 50:\nGreat Location Great location near Duomo and everything else, helpfull staff, nice breakfast. The room furnishings are pretty basic, as are towels/linens, but we had a pretty large, esp. by Italian standards, bathroom, with a bath/shower combo, great double-paned windows blocked out all the noise.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31264, "query_start_index": 31266, "query_end_index": 31266, "truncation_seperator": "... 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{"id": "2514879", "pid": "2514879", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe entire stay at this hotel was excellent! I would highly recommend this hotel to anyone staying in Paris. The room was gorgeous and quaint and the best view in Paris of the Eifel Tower, super clean, beautiful decor, close walking distance to the tower and Rue Cler and also close to the Metro. I traveled with my mom for her birthday and the staff was the best part of the hotel!. They all were so helpful, spoke beautiful english (to help those out who don't speak french well, like us). They best part is they had tons of ideas for us first timers to Paris.\n\nReview 2:\nLoved everything about this hotel! We had a room with a balcony that had a perfect view of the Eiffel Tower. The room itself was somewhat small, but very nice and clean and the hotel staff was friendly and helpful. They also have a computer you can use free of charge which was very helpful!\n\nReview 3:\nAverage size rooms for europe (will seem small for US standard rooms) but clean and comfortable. We had two rooms both were nice. The bathrooms was very clean all new tile; one had a tub/shower, the one a shower. Our rooms didn't have the view, but faced inside and were quite. I found the front desk to be very helpful with suggestions. There are a couple brasseries close by. Only a couple hundred meters to the Ecole metro. Easy walk to the Eiffel tower, Invalides or other sites in area. I have no problem recommending this hotel if you are looking for a place in this area for a couple nights in Paris.\n\nReview 4:\nThe staff were very helpful specially that my luggage was lost and the receptionist kept on calling CDG to check. The mattress was actually same as the one I had at home which was excellent. Even price was expensive for the dates but it was worth it .\n\nReview 5:\nMy husband & I were in Paris the end of September for a week. We were really disappointed with the accomodations for what we paid. Our room was teeny tiny & the tv only worked occasionaly. (not that that is really important but its nice to be able to wind down at the end of the day) The hotel staff was anything but helpful. Everytime we asked them a question, we only got shoulder shrugs. We ran into a few other couples who had even bigger issues than what we experienced. Bottom line, I would NEVER stay there again.\n\nReview 6:\nWe only got to see the lobby of this hotel. We had booked our reservation (and paid in full at the time of booking) 2.5 months in advance of our trip after hours of careful research. The hotel apparently didn't see our reservation until after we arrived. As you can imagine, it had been booked full by the time we arrived. They found us another hotel in a completely different part of the city and paid the bill. Unfortunately the second hotel was a complete dump and we didn't get any money refunded. Based on our experience, we felt completely taken advantage of and would not recommend this hotel. Efforts to resolve the issue after returning home were stonewalled -- each attempt to contact the hotel was met with a request to call back another time because the manager was not available (attempted on 5 different days that they told us to call back on and yet a manager was never available).\n\nReview 7:\nMy wife and I had reserved a room for 6 nights. The room offered was very noisy and we could not sleep. They promised a quiet room for the next day. However, it turned out to be an incredibly small SINGLE ROOM! When we complained, we were told that that was all that was available. We had prepaid or we would have checked out. Not only were we required to spend out entire stay there, there were bedbugs in the bed and what appeared to be fecal matter on the sheets. The promised reimbursement for the single room rate never materialized. As far as I am concerned this was the worst hotel experience I have ever had.\n\nReview 8:\nI have stayed at the Duquesne Eiffel Hotel at least 5 times in the past 7-8 years and just enjoy staying there. The location is to my mind, perfect - the Rodin Museum, Ecole Militaire and of course the view of the Eiffel tower. The rooms are very well decorated, if a bit small, the bath tubs are deep and shower strong, and best of all there is air conditioning. What I also like is the location in the proximity of the Rue Cler Market, with all the lovely stalls with fruits, veggies, and meats and the restaurants many of which are patronised by French people. With the Metro stop nearby you can get to anywhere very quickly. There is a bus that you can get near the hotel that goes along Rue St. Dominique and gets you to other areas of Paris.\n\nReview 9:\nWe stayed at this hotel for a weekend in Paris and really enjoyed it. The location is fantastic. It is in the Invalides area, walking distance to the Eiffel Tower and Champs Elysees. It's also very close to 2 subway stops that connects you easily to the rest of the city. The staff is friendly and the rooms are cozy and quaint. For a 3-star Paris hotel, it was exceptional compared to other places we have stayed in. The room and bathroom was very new and very clean. The room itself was a comfortable size (again, relative to most Paris hotels we've seen). The breakfast is simple but good (croissants, eggs, yogurt, fruits, meats, and great coffee). It was a great find and we will absolutely go back to it the next time we are in Paris.\n\nReview 10:\nLast week for the first time in paris, i was in Duquesne Eiffel, very good quality regarding it's only a 3 star hotel. Nice hotel, good acomodations and nice location, very good price. Only 5m walking to Eiffel Tower. From my room i could see the tower. The only review is the wireless wi-fi internet. Only works in lobby and not in rooms.\n\nReview 11:\nI had been to Paris several times before and had finally convinced my elderly mum, travel-weary brother and sister-in-law to join me. As it was their first visit - and we were on a tight schedule - I needed to find accommodation that would be close to all major tourist sites, metro lines and the hop-on hop-off busses ... In addition, I wanted the accommodation to reflect the style and class of the city itself and the rates to reflect value for money. A very tall order! For this reason, I spent many, many hours researching accommodation online and am so, so thankful that I decided on Hotel Duquesne. Fantastic location, absolutely gorgeous decor, extremely comfortable beds, great showers, quiet rooms ... and everything impeccably clean. I shared a Comfort Room with my mum (Clooney cancelled) which had a to-die-for view of the Eiffel Tower. That was the cherry on the top, especially for my mum. Tip: stroll over to Rue Cler for breakfasts that offer great value for money and will keep you full for most of the day. I will, without a doubt, book at the Hotel Duquesne when I visit Paris again.\n\nReview 12:\nI traveled to Paris for two days as a stop on a business trip. I had never been to Paris before and was traveling by myself. Booked this hotel based on other reviewers recommendations and the moderate price of the room and LOVED it! The hotel is very clean and modern. The rooms are small (but not so small I felt suffocated), but that is typical of European hotels. I even had a view of the Eiffel tower from my window! The walls are paper thin so you can hear other guests in the hallway, but the hotel is generally quiet anyhow. The location was the best part-walking distance to everything! 10 minutes to the Eiffel tower and other attractions. Rue de Cler is a few blocks away with numerous bistros, bakeries, and small shops. The only downside I can see about this hotel was that there was no internet access in the room. I will be back here!\n\nReview 13:\nThis hotel was a great little hotel located very near the Eiffel Tower. My wife and I corresponded multiple times with the staff via email before our trip and they were always very prompt in their reply. Although rooms are a bit smaller in Europe (we booked the largest the room available knowing this, and it was still a little small compared to American rooms) it was more than large enough to accommodate us. Our Eiffel Tower view with a balcony was not like the one on their front page, but was still a beautiful view where we could take in the Paris skyline and the Eiffel tower every night. The bathroom was very nice and the service (both front desk and breakfast people downstairs) were wonderful and very helpful. In the interest of full disclosure, there was construction going on across the street, but it did not disturb us. Finally, the air-conditioning was not working which was a bit uncomfortable the last night, but I believe it will be fixed soon. For the value, location, service and view, the Duquesne Eiffel is a great bargain. I would highly recommend it.\n\nReview 14:\nWe booked this hotel over New Year for part of our honeymoon, after a lot of research into hotels in Paris. It was a perfect choice. The corner room (45) we were given had a wonderful view of the Eiffel Tower. We booked a superior room approx a year ahead so did hope for a good room but we were not disappointed. Having said that, the room was expensive, but hey this is Paris! The hotel is not the Ritz but very comfortable, very clean and friendly. The weather was cold but the rooms very warm and cosy. It is also near to many cafes/restaurants and of course museums, famous buildings etc - the location is excellent. The service was great. The Receptionist helped us print off boarding passes, looked after our baggage and generally was very helpful and tolerant of our lack of French. We'd certainly recommend the hotel for a trip to Paris for location, service and comfort.\n\nReview 15:\nThis is a wonderful hotel perfectly situated in Paris. It is very close to the subway and walking distance to most of the sights. I remember walking back from the Eiffel at night and being at the hotel in less than 10 minutes. There is plenty of restaurants and cafes around the area -which we really enjoyed. Great great location!!! We stayed in room 55 which had the most amazing view. We watched the Eiffel light up at night right from our room. The rooms are a good size and updated. The beds are very comfy and the bathroom is very adequate. We enjoyed our stay at this great hotel and hope to visit soon. I\n\nReview 16:\nDuquesne Eiffel is a very comfortable and clean hotel in a wonderful location in Paris. We had a view of the Eiffel Tower from our Room, and it was wonderful to look out and see it lit up at night. 2min walk to the shops and metro from the hotel. Staff were friendly and very helpful. Rooms and hotel were always clean, and the room was a very nice size. Very comfortable, and a great stay. We stayed here for 5 nights, and enjoyed the whole time. Would definitley recommend to others.\n\nReview 17:\nI spent a long time on TripAdvisor researching hotels in Paris and settled on this one. It was a great choice. The staff were lovely (they actually replied to me in French so that I got to practice, but speak English too of course), the location was great. Sure, the room is small, but not the smallest I've stayed in. It's totally functional and who is wasting their time in Paris hanging out in their hotel room anyway? We did not have breakfast at the hotel, but highly recommend Salon Flirt-The a block away.\n\nReview 18:\nThe staff at the Hotel Duquesne Eiffel are friendly, extremely helpful, and they were very approachable. We were greeted literally at the door as we arrived, as one of the managers was arriving for work. Our room was ready at noon, and we were able to stow our luggage immediately and head out for the day! The location to the Eiffel Tower and the L'Ecole MIlitare metro are perfect, because in the evening the neighborhood is quiet and peaceful, yet busy and fun during the day. There are a few brasseries right next door, but we found a great breakfast one block toward the river, very very reasonable with excellent pastries and fresh orange juice and a large cafe au lait. The staff booked our shuttle back to the airport, which was so helpful as we'd been traveling for 10 days prior to arriving in Paris. Stay here and enjoy Paris. The value for the room and service is worth it! I hope to return soon.\n\nReview 19:\nawesome clean and friendly hotel, perfectly situated in the center of Paris. With a little bit of luck you have Eiffel Tower view. Very clean bothroom, some rooms have nice balcony(we were 6 and had 3 rooms), climate machine was working, not loud - perfect stay for 3 nights\n\nReview 20:\nlove the comfy bed and pillows. love the room love the location, easy access to metro love the bed and breakfast package love the color and furniture\n\nReview 21:\nGreat Little Hotel... Went on our honeymoon.... Highly recommeded.... Right by metro, cafes and food stores.... Would definately stay again.....Also what a view of the Eiffel Tower!\n\nReview 22:\nWe can not say enough great things about the Duquesne. True the rooms are small, but they are extremely well appointed. This hotel is quintessentially Parisian: modern yet classic. The decor is warm and chic. Even the hallways and public spaces are very elegant. The staff was wonderful and so very helpful. For us, the location was unbeatable. If you are looking for a lively hot nightspot sort of vibe, than this is not for you. Just minutes to transportation, the Seine, the Eiffel Tower, Inavlides and Rue Cler. The dining in the area was also superb (all of the Constant restaurants are just a few minutes walk!). This arrondissement was so lovely, it had a true neighborhood feel. I have stayed a few times in the Latin Quarter which I liked very much, but this area has a lovely Parisian feeling, and is very romantic. For the value, I could not imagine finding a better place in Paris!\n\nReview 23:\nwow! just back from a long weekend in paris and booked this hotel from trip advisor and was very glad i did!! fantastic location ,very easy to get around with the metro just around the corner and only a short walk from the eiffel tower.we stayed in a superior room(25) which was worth the extra money due to the view of the tower!! it really added to the whole trip waking up to that view!! the staff were very helpfull( thanks soo much for the european plug adapter for the vital hair straightners!!) good prices for the minibar also,we didnt have breakfast there so cant comment on that but otherwise everything was really really good... definately be making a return to this hotel when we go to paris again...\n\nReview 24:\nWe requested and got room 55! Room with the view and the balcony. The view was amazing. The room is small, as we expected, the bed very comfortable. The bathroom wasn't great. The towels were super thin, there were not a lot of them, and the shower was very awkwardly placed. We walked a lot and the metro is very close to the hotel. Some of the staff were very friendly, others not so much. We had breakfast twice and quite enjoyed it.\n\nReview 25:\nMy wife and I wanted a special room for our anniversary and 1st trip to Paris. We got Room 45 and couldn't have picked a better one...The Eiffel tower is right out your window (amazing at night) You are within walking distance to everything..we walked to the Eiffel tower, the Louvre, the Seine, and Notre Dame. The staff was the friendliest I have EVER met. I wish I remembered their names (it was two girls but thats all I know..) They were full of tips, help, maps, and everything else and always seemed happy to see us (even on the street outside the hotel). Our TV was being worked on and they even offered us keys to an empty room to watch TV there if we wanted. Super nice rooms and free internet. One tip-book EARLY. I booked about 5-6 months in advance and was unable to get rm 55 (rm 45 was still unbelievable). If you want something special, romantic, or it is your first time in Paris-you can't go wrong here\n\nReview 26:\nThis was my first trip to Paris so I cannot compare this hotel to others but what I can say is that the staff is amazing! They were 100% helpful with all of our needs, from helping us navigate the metro and bus system, to recommending restaurants, to recommending out-of-the-way sights, to printing out map directions and helping with parking after we'd rented a car, they were always ready to assist with a smile! The rooms were neat, clean and relatively quiet for a major city and the location was incredible! Would definitely stay again and recommend it to anyone!\n\nReview 27:\nThis is a great hotel. Beds large and comfortable - slept so well! All staff friendly and informative. Nothing was too much trouble. Very supportive during current Volcano crisis when everyone was stranded. Apple Mac in reception area with free internet access - very useful! About 15 mins walk to Eiffel Tower. Wonderful view of the Eiffel tower from our window. 5 mins to Invilades. Hop on/off buses by Invilades (easy to use and great for seeing the sights). Metro nearby. Great restaurants and bakeries nearby.\n\nReview 28:\nAnything I say about this hotel does not do it justice! We went to paris for part of our European honeymoon and chose the Duquesne hotel based on the reviews from tripadvisor! We booked from September 4th to 9th! Since they knew it was our honeymoon they gave us the best room in the hotel! What a view! Full view of la tour Eiffel; Les Invalides and Sacre-Coeur! Honestly we were left speechless! I could honestly say it is everything I thought Paris would be and more! We did not stay for breakfast at the hotel, but we saw the restaurant in the lower level and it was so pretty! Like a wine cellar! We found the staff to be amazing! So helpful and always willing to offer their advice! Thank you to all the staff at Duquesne for making it a wonderful experience! We will see you again hopefully on our one year anniversary!\n\nReview 29:\nWe stayed at this hotel for 9 nights. We loved our stay. The rooms are very stylishly decorated, with attention to detail and impeccably clean. The beds are really VERY COMFORTABLE - which is important after walking around Paris all day. Our room was on the first floor and overlooking the street, but it was not noisy at all. Everybody at the reception was very kind and helpful and they all spoke English very well. The location of the hotel is very convenient - if you want to walk as much as possible - like we did - this hotel is very conveniently located. There are bakeries and a supermarket nearby, so you can buy mineral water and croissants at normal prices. And of course, the Eiffel Tour is within 10 minutes walk so you can go there early and ahead of the long queues The only minor shortcoming was that there were no TV channels in English and as we speak no French at all, we had to ask the receptionist what the weather forecast was. Anyway, I would definitely recommend this hotel!\n\nReview 30:\nThis hotel is a gem. The location is great, and the room was awesome. We upgraded and had a view of the Eiffel Tower outside our room. The bed was extremely comfortable, the shower was awesome - everything was great!! The staff was great, and everything about the hotel is perfect. I would stay there again in a minute and would not hesitate to recommend it to anyone traveling to Paris.\n\nReview 31:\nFrom our cab ride to the hotel, to the shuttle to the airport... Paris was a dream come true. The Hotel Duquesne Eiffel was an absolute wonderful find... Julie and all the lovely staff were wonderful. They suggested a great place for a massage, which was very close to the hotel. The little market nearby and the Eiffel tower being so close were added little bonuses. I had always dreamed of going to Paris and my boyfriend at the time took me there and he proposed in Versailles (a little day trip which is a MUST!!) The gardens were beautiful and the row boats were so cute and fun. I loved the Sacre Couer, the Notre Dame, the D'Orsay, the beautiful gardens. I can't say enough about Paris and the lovely hotel.\n\nReview 32:\nFrom the hotel, I could see Eiffel and easy to walk there. Only get the map and ask the staff, I could reach any attractions of Paris. Our room was nice and good breakfast. I recommend for all.\n\nReview 33:\nCan't say enough about how much we loved this hotel. Stayed in room 55 with the most incredible view of the Eiffel Tower from the balcony. The hotel is lovely, clean, friendly, and has a very helpful English speaking staff. They even served scrambled eggs and Canadian bacon every morning in addition to the traditional Parisian type breakfast foods. Our beds were very comfortable with very nice pillows and linens. The bathroom had a full bathtub/shower. They have a computer available in the lobby for guests and also wi-fi without any additional charge for the internet service. The Eiffel Tower and metro/bus stops are super convenient. And close by there are shops and cafes as well as the Rue Cler area. We are so glad we stayed here.\n\nReview 34:\nI would definitely recommend staying at this hotel if you're looking for a nice, quiet, cozy, and centrally located hotel! It is a 5 min. walk to the Champs Mars which is right next to the Tour Eiffel. Also, the staff was extremely friendly and helpful. The breakfast is the same every day (cereal, croissants, pain au chocolate, bread, eggs, bacon, etc.). The rooms were indeed small, as written in the other reviews, but I wasn't expecting large rooms in Paris. If you are a larger person or have a lot of luggage, perhaps it is not the best hotel for you, but I actually found the smaller rooms extra cozy! I would definitely stay again and recommend to others!\n\nReview 35:\nThis little organization Duquesne Eiffel is wonderful. This hotel is starting to get alot of customers lately, but we couldnt keep the secret forever. This is the best little hotel in Paris if you want to relax with not alot of people all over, its not downtown, this is near Eiffel in a residential area, real beauty of a spot to be in Paris, so private and quiet, and one of the nixest subway stations is near by. See our nice photos and video of the extraordinary scenic views from this hotel and its beauty.\n\nReview 36:\nThis hotel is situated near to most things, not far from a metro stop and a fabulous bakery. They were happy to hold our bags for us before and after check-in/out. The view of eiffel tower is lovely. Room is small, but hey, it's Paris, and it's expected. I thought the price was very reasonable.\n\nReview 37:\nThis hotel is lovely - the rooms are tastefully decorated, the staff are really friendly and the location is great. I emailed when I booked and asked for a hotel that overlooked the Eiffel Tower - even though I'd only booked a standard room you could still see the Tower and one night we sat and watched it twinkle from our room. The rooms are small, but it's Paris! Staff were very helpful and chatty, all we spoke to spoke English. The double glazing also worked really well, with the windows closed you couldn't hear a thing outside. Fabulous. would definitely return!\n\nReview 38:\nThis hotel , have everything that you need for an enjoyable stay in Paris, A smooth check-in with helpful staff . The rooms are clean and tasteful in design , with a decent sized bathroom, compared to some Paris hotels , the bedding and pillows were particularly comfortable and of good quality , while the bedroom was a touch smaller then I prefer, the view more then made up for that. The Metro ,cafes , supermarket and restaurants are a short stroll , and area surrounding the hotel is quiet and safe . I would definitely have no hesitations in recommending this hotel to others.\n\nReview 39:\nThis was a very nice boutique hotel. Although our room was very small, it was very comfortable and quiet. Great location for the Eiffel Tower the Metro and bistros. We had one of the best meals from a restaurant called Romantique Cafe located 3 blocks from the hotel and also recommended by the hotel. The breakfast was good (excellent coffee) for 11 euros -sounds expensive, but when you are paying $6 euros for coffee and a small croissant in the brasserie $11 isn't so bad for a full breakfast. The two ladies that serve in the breakfast room were just sweet, and the hotel staff were friendly and very helpful. We will be going back to Paris and hopefully the Duquesne will be available for our next stay.\n\nReview 40:\nWe have stayed at Duquesne hotel in March after reading so many reviews. We are so happy with our decision. Although we couldn't get the room 55,56 or 45 and our room 57 was smaller than what everyone say about 55 or 45, we could see the Eiffel Tower from the balcony (you really have to lean to the left though). What we loved was the staff. They're always so kind and helpful. My husband got sick on Saturday night but the staff quickly found the doctor who could speak English and sent us to him. That helped us a lot! The location of the hotel was quite good. I even walked to Orsey Museum which took me about 20min but it was a nice walk. The supermarket near the station was very convenient. We bought some snack, water, cheese etc. We'll stay there again and will request the room 55 or 45 next time! !\n\nReview 41:\nI stayed here with my two daughters in a room (with three beds) for a week. It was painful for us to leave when a Rick Steves tour came in and they ran out of rooms! The rooms are decorated beautifully, as is the lobby. The staff is so friendly and went out of their way to accommodate us in the kindest manner, making us feel welcome and helping us to LOVE Paris! The beds are comfortable, the street is relatively quiet, the neighborhood very pleasant and when we leaned out our window we had the most wonderful view of the Eiffel tower! I wish I was there right now, but with my husband, as Paris is a very romantic city!\n\nReview 42:\nMy daughter and I had a wonderful stay at The Hotel Duquesne. The staff are just lovely, Melanie particularly took care of us and Jacqueline mopped up my daughter's spilt hot chocolate at breakfast with a minimum of fuss and much friendly warmth. I emailed them before I left hoping to have a room with a view of the Eiffel Tower, as my daughter had particularly requested this. Although there wasn't one available at the time, they told me to email again closer to the time and they would see what they could do. There was a cancellation for the last night and we spent a magical evening in Room 55 with a breakthtaking view of the Eiffel Tower.\n\nReview 43:\nThis was our second time staying with Duquesne Eiffel and it was just as wonderful as the first! The staff is very friendly and helpful with directions for eating(Chez Janou is a must... if you order the chocolate mousse - they bring you the mixing bowl so you can serve yourself as little or as much as you want!) and how to best use the Metro. We love this place!\n\nReview 44:\nWe stayed in this hotel for our first wedding anniversary. It was in a superb location - approx five minutes walk to the Eiffel Tower. The rooms were very clean and beautifully decorated. We stayed in room 56 ( a superior room) with a fantastic view of the Eiffel Tower and a little balcony. The staff were very helpful and went out of their way to make our trip more enjoyable. We highly recommend it!! !\n\nReview 45:\nWe spent three nights here at the start of August, having chosen this hotel after reading reviews on Trip Advisor. Lovely room, with view of Eiffel Tower. Easy access to metro lines. Air conditioning a welcome bonus!\n\nReview 46:\nQuiet location but close to metro, Eiffel Tower (great view from my room on 5th floor), Les Invalides and the spectacular Rodin museum and gardens. Fair choice of restaurants, we loved Le Vauban (in Place Vauban) 36 euro for 3 courses, kir, wine and coffee.\n\nReview 47:\nSmaller boutique hotel, clean, great location, friendly staff! Make sure to upgrade to corner rooms with views of Tour Eiffel, as it is truly a spectacular view!\n\nReview 48:\nWe picked this hotel based on the other reviews on Trip Advisor, as well as the responses from the proprietors who seem to really care about making sure their guests are well taken care of. Although we didn't have a room with a view, we enjoyed our comfortable, clean, nicely decorated room, with lots of bathroom amenities. I actually liked our inner view of the windows from the other buildings. We also liked the quiet location, which was easy to access from Gare de Lyon and Charles de Gaulle. We arrived late our first night and loved being able to walk to the Eiffel Tower. Room is small, but it's Paris! Breakfast was delicious, especially the coffee, and served in a very cute room by the nicest ladies. Although we'd probably pass on breakfast on our next visit becaue of the cost (12 euro each) when there are good boulangeries and grocery store nearby. As mentioned in earlier reviews, staff was kind and helpful (only wish they had more information about the neighborhood where we found a great restaurant, ice cream store, bar, shops on a small street behind the main streets).\n\nReview 49:\nWe would highly recommend the Hotel Duquesne Eiffel. Not only is it in an excellent location (and a quiet location which was nice) - the hotel was attractive, clean and comfortable. Most importantly though - the staff went out of their way to be helpful and give suggestions. We would stay there again the next time we visit Paris.\n\nReview 50:\nWe travelled with a baby and were accommodated very well by the hotel staff. The room was small but they managed to fit a cot in. Clean bathroom, pleasant neighbourhood. Excellent choice for a quiet night in a fabulous city.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29775, "query_start_index": 29777, "query_end_index": 29777, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "94%", "inner_docs_start_indices": [176, 750, 1053, 1672, 1935, 2467, 3375, 4003, 4762, 5514, 5866, 6982, 7843, 8933, 9826, 10451, 10949, 11474, 12395, 12682, 12844, 13038, 13944, 14669, 15118, 16051, 16632, 17159, 17998, 19009, 19409, 20136, 20342, 21096, 21773, 22297, 22605, 23189, 23784, 24506, 25328, 25965, 26624, 27002, 27420, 27649, 27919, 28093, 29196, 29540]}
{"id": "2515650", "pid": "2515650", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed for free for 3 nights paid for by Tahiti Village. We found mold in the corner of the shower. Called the front desk to send someone up but no one ever showed up. We went to the front desk later and mentioned it again as we gave them our card for internet access ($12 by the way) They said they would send someone to clean it though if they did have someone take a look at it, they never said and it was still there the rest of our stay. Other than that the hotel room is clean, the dining has no incentives to eat there. The view is spectacular and their show American Superstars was great. They have a band in an open area lounge every night for free. Can't say how the gambling is though because we did no gambling there.\n\nReview 2:\nHave stayed at the Stratosphere before (3 times in last year)...but this time (19/07 - 02/08) was the worst yet. Was recently told that the hotel had changed management.......this seemed obvious by the lack of good check in staff. This time round we found them very inneffcient and each one contradicted what the other one said!.....plus we have always paid by travellers cheques and never had a problem ..till now. Got a call one morning to ask for payment! The check in staff 'misplaced' our travellers cheques - they had to view security tapes to see that we actually did pay the amount....they never got back to us to tell us they found them and that everything was OK Room allocation was also a nightmare - beware!! Have always liked the Strat but will seek another hotel next time as the whole place has really gone down hill. Shame on you Strat!\n\nReview 3:\nCheck in was fast, 10 mins and we were all set for our rooms. Had 2 rooms on 22th and 16th floor. Both Spa Luxury Rooms. Nice, big, CLEAN, and a big spabath. Cons: Didn't like the 11$ for Wifi pr. day and no fridge in the rooms. Pros: The casino and eating places was nice. Even the buffet was good! The pool was nice and big to, and the waiters (Jessica) was fantastic! I'll recommend the Bikini Blackjack and the BlackJack tables near Roxy's (Dealers from BITE) Location is not bad at all. 10 mins up the strip by walking and you're on your way to the nicer area of the strip. And for 35$ pr. night i would call it a good deal.\n\nReview 4:\nI just want people out there to know our trip to the Strat was great. It has the most beautiful view from the top! The Rooms were very clean and all the gals that worked there were very kind. We had a lovely time there Just wish we could have won a few dollars. The only draw back is being so far from the other Casinos. But the Duce (remember to buy a pass for 7.00 for 24 hours) is a wonderful way to get around. Even late at night we never felt at risk, the people were very helpful and kind. We knew going in to this Hotel was a ways from everything so I have no big complaints.\n\nReview 5:\nThis hotel was very inviting! The staff was friendly! They messed up our booking but they fixed it right away and even up grated our room! We got a room to over look the strip! The rooms were well kept, clean, quite, and comfortable. The only down fall is that it is at the way end of the strip so it is a walk to get to all the action, thats why i gave it a 4. but other then that we will be back!\n\nReview 6:\nThe room price, especially during \"peak\" time, are always very competitive at the Stratosphere. The renovated \"select\" rooms are much nicer then many older center strip casinos. The view from the tower is great and included with the modest resort fee. While quite big, I find the hotel did not feel \"oversize\" as several other mega resorts. Staff was extremely friendly. My two cons. The location. It is fairly far from the center of the strip. Walking to there is not very pleasant: the north of the strip has either closed hotels or unfinished (and probably never will be) constructions. There is a fee for Internet access, but at least it is optional, not mandatory in the resort fee !). Unfortunately, that fee covers only one device (fairly common when Internet is not \"included\" in some resort fee though).\n\nReview 7:\nThe tower has awesome views! We went on our last night of our Anniversary trip. Pictures were kind of hard even with a Canon DSLR, unless you have a very expensive camera. I got some good ones but not a lot. The bars that keep people from leaping are in the way and they will not let you take a tripod up so don't carry it with you. I was a little upset because we didn't buy our photos they took of us, I gave the lady our email address and she said we would be able to online when we got home....which was not the truth. I called and they dont' even do that, so we didn't get the fun pictures they took of us before we went up on the tower. I would go again.\n\nReview 8:\nI was in Vegas February 21 - 24, 2008 to get married at the Stratosphere and we had a really good time. There were about 15 of our friends that met us in Vegas for our wedding and we were definitely pleased with the results. The ceremony was beautiful and the food at the Top of the World restaurant was pricey but well worth the money. They give you plenty and it is delicious. I would stay at the Stratosphere again in the Premier Tower.\n\nReview 9:\nThis hotel need to hire more friendly people. Also they have way too many smoking rooms, than demand, so they pushing those rooms. Our room was connected to the room next door, and it was just impossible to sleep. You just can get a better deal in Las Vegas, than this hotel. In conclusion if you want to 'smoke' cigarettes without smoking this place is for you. And like I said at begining of this review, specially the front desk people need extensive training in customer service, they rude, uncooperative,etc... Will not stay at this hotel, even for free.\n\nReview 10:\nThis hotel wouldn't be so bad if it wasn't so isolated and far from everything. You still need to take a cab to the strip and downtown. Unless you have driven to Vegas and have your own car, this hotel is not very ideal if you want to be where the action is. By the time you pay for cabs or even rent a car, you might of as well stayed somewhere on the strip and paid more and just being able to walk everywhere. It also took forever to check in, the crowd is mix, so you do get some shady characters and the elevators are very slow. There are not a whole lot of restaurants in the hotel and our room still had the adult channel still running from the previous guest, glad we didn't have kids with us. The only distinguishing thing about this hotel is the view is pretty cool from the tower, however, as a guest, you can only go for free during the day for a couple of hours. You'd have to pay, if you went at night. Would not stay here again.\n\nReview 11:\nI always like staying here, It is clean and comfortable, and an affordable place on the Strip. Rent a car or prepare for cab rides, since it is on the North end and not near many of the other strip hotels and restaurants. Also we paid a little more for an upgraded room. Totally worth it.\n\nReview 12:\nWe stayed at the Stratosphere in Feb 2008. I had read a review on this website before we went and I'm glad I did. On the second night I noticed a bug in the bed and I looked carefully and there were not one but two bed bugs in the bed. We called to complain and were given an 'executive suite'. no apologies, no comps. The staff was pleasant, but not spectacular, also it was strange that they did not seem the least bit surprised that we found bugs in the room.\n\nReview 13:\nStayed here for three nights in a King suite. Room was clean, good size with very comfortable bed. The casino is at the very end of The Strip and a fair walk from the heart of The Strip, however shuttle bus stop is right outside. Room was good value for money (weeknight stay) however if you want to be right in Las Vegas I don't recommend this hotel. Other amenities at the casino were average.\n\nReview 14:\nFrom the outside, looks like a good choice. Very run down on inside, need refurbishment. Most of all, staff beginning with the front desk to everyone in the casino was RUDE and very unfriendly. If this place is so bad to work at, they need to move to another casino.\n\nReview 15:\nit was my first time staying at the stratosphere hotel. it's way at the end of the las vegas strip, but it's not too shabby. it's a pretty hotel and the rooms are great.\n\nReview 16:\nWe were assured our litle dog was welcomed. Checked in with him in my arms. Was charged for 2 rooms.Not refunded ! Went to eat and gamble ,in same hotel .Return ,and we're locked out of our room . Have to get security to let us in ,and they tell me I have to find another place for my service dog, or move to another lodging. Found another place down town no problem . DON'T TRUST HOTEL.COM !! !\n\nReview 17:\nCame down here with my bf for a 2 week work trio, unfortunately im still stuck here and counting the days. Rooms are gross, not throughly clean. service is horrible they put sheets in our room to make our own bed! The floor manager also literally harassed me out of the casino because i left my id up at the room but i wasnt even gambling, i was getting my key from my bf! found mold on shower hose, asked for a new room, and the other room was still dirty. I Call front desk about a new problem everday! They dont do anything. i also just got out of taking a 2 min shower because they shut off my water without even a warning!! Never again\n\nReview 18:\nWOWZA!! i know a lot of Vegas 3* hotels charge $1/day for use of the phone (local calls) approx 5 weeks ago i stayed @ the Riviera hotel in Vegas and they chaged like $3day for a resort fee my room @ Stratosphere was one of the most basic 3* hotels i have staed @ in Vegas. The remote control for the tv didn't work. The bathroom was like 2 feet by 2 feet. The sink was actually in the room. Almost all the plugs in the room didn't work. Unless you're getting this place for a smokin' dealio I would recommend staying closer to the middle stirip or even the South end where a lot of casino's are connected!\n\nReview 19:\nWe visited Vegas in December 2011 and stayed at this place. It was a reasonably priced place with standard amenities. The room that we stayed in were \"Deluxe\" so strictly no frills. But worth the price so we dint mind. The tower has definitely good view of the city and the rdes are amazing. though we could not do all of them. The air bar was a nice place to sit and have a drink with your loved ones looking at whole of vegas. just amazing !! The casino has all the games available and so you actually dont need to go out for anything. Overall definitely recommended! !\n\nReview 20:\nI thought this was a decent budget option for the price. I would prefer to be further south down the strip but for the money we paid we could have absolutely no complaints about the clean well kept room we stayed in within the premier tower.\n\nReview 21:\nThis place is disgusting - I feared for my saftey in the after dark. Filled with low lifes. This place was depressing and put me off Vegas for life.\n\nReview 22:\nA friend and I did a roadtrip from NY to LA and stayed in numerous hotels - some great ones (highly recommend the InterContinental in Chicago), and some average ones. However, the Stratosphere in Las Vegas was without doubt the worst of them all. Among other things: - Was thrown into a smoking room despite repeated protests - Water tap didn't work - Toilet seat didn't stay up (consequently - dirty floors) - Bathroom door lock broken - Power sockets not working - TV remote only worked from a close distance - Internet charged per laptop session - Filthy windows - Condescending staff and indifferent management What happens in Vegas, stays in Vegas. Except bad hotel experiences.\n\nReview 23:\nUpon check in we were not given any information about ammenitiesof the hotel. We checked in on Saturday, the electricity went out (Things happen) sat in the Roxy for 40 minutes before we were told they could not serve us. We walked to I-hop very scarey, shady area of Las Vegas. The staff at the Stratosphere were very rude other then the bell hop guys- SUPER friendly men. When you would ask Staff a question you would never get a straight answer, we were given 3 different prices for a limo (UGH). The pool was nice. We awoke to an emergency alarm to evacuate the hotel. NO STAIR WELL SIGNS. Just EXIT signs, which were closed for emergency.That could be a real hazard in a real case scenario. After going down 23 flights of stairs with scared , upset people in their PJ's we were told it was a false alarm and we were literally laughed at by Security.\n\nReview 24:\nWe decided to go to Las Vegas on a whim on Christmas eve and stayed at the Stratosphere primarily because my daughter wanted to go on the rides at the top of the hotel. We received a great deal but when we checked in the room was not ready but they offered an upgrade for $20 and didn't have to wait for it so we did that. The service is great and having unlimited visits to the viewing tour is a plus. Otherwise, I wouldn't have paid $16 to go to the tower. The stores in their retail section need a little boost as not too many people visit them.\n\nReview 25:\nStayed here for 5 nights, and was very happy with the whole deal. Room price was cheap for 4 star property - the hotel has just had a re-vamp so room was good. Plenty of options for eating, with entertainment upstairs for teenagers (rides & bungi). The casino is small-ish but fine, given you can walk to others, and bus to the strip proper. That is the only issue, this at the top end of the strip, but 3 day bus pass for arount $20 gets you there and back as you require without much fuss. One point worth noting is there all manner or promises of discounts to do with the buffees & bars most of which don't work when you want to use them. Otherwise top spot if you want a haven from the bustle, but not for you if you want to be in the center of it all.\n\nReview 26:\nThis hotel is really nice. For the price, it was great. Very clean except I got a blanket with a yellow stain. I loved the hotel. Checkin took a while though but overall it was fabulous and will stay again.\n\nReview 27:\nReading the negative reviews in here caused me to be concerned when my wife got a great deal on the Internet. . We were pleasantly suprised. The room was clean and tastefully decorated. The bed was comfortable. The bathroom was clean and had a whirpool bath. Maid service was excellent. No complaints. One thing not mentioned when we booked was that there is a $5 a day \"resort fee\". Not that bad since it also give us two free tickets to the top of the stratsophere where you'll look down on the strip. For the price, you can't really get a better deal in Vegas than this. I highly recommend it.\n\nReview 28:\nThe location was at the far end of the strip. Not near the monorail so we had to take the bus which wasn't a problem but the concierge had us go across the street to catch the bus which landed us way far away from where we wanted to go. Long line to check in at 11 PM. Fire alarms going off in the middle of the night with no explanation or apology and rooms were not cleaned until 6 or 7 pm every night. Will never stay here again. Bellagio here I come!! !\n\nReview 29:\nWe stayed at the Stratosphere in Dec 2011. The Stratosphere is a lively hotel with lots to offer. The tower restaurant has amazing views of the strip, we had lunch on our wedding day which was roughly $100 for both of us which is a bit pricier than other restaurants but that was with champagne and starter included. They have many attractions including, sky dive which we did and was amazing, the rides which were scary but fun and has several bars, shows and restaurants in. We found the staff competent and helpful at all times and the housekeeping was fantastic. Overall the hotel is further down the strip so is away from all the hustle and bustle ! We had a throughly enjoyable stay here !\n\nReview 30:\nJust got back from a three night stay and have to say it was amazing!! Stay away from Taxis they are OUTRAGEOUS!! We rode the Deuce everywhere.. It's honestly the best way to go!! Comfy beds, quiet.. An the best view in Las Vegas!! Walking distance to souvenir store, and ihop!! Loved the fact McDonalds was inside the hotel, an Fat Tuesday!! I totally recommend this hotel for a great all around value :) Definitely will be back! !\n\nReview 31:\nGreat hotel. Lots of things to do inside. Clean rooms, great service. Not in the middle of the Strip, though. You gotta catch a bus or a cab if you want to enjoy the Strip.\n\nReview 32:\nJust had a disappointing stay at Stratosphere. Had booked on Priceline; price was supposed to be all inclusive but was charged add'l $7.50 mandatory \"resort\" fee. Was also relegated to the \"Tour\" Tower: room was narrow and tight; they put in a new flatscreen tv that didn't fit in the tv armoire and, as a result, was on the desk (not central in front of the beds), bathroom was small, toilet seat was broken and wouldn't stay up. I'm sure there are different experiences depending on which tower you stay in (I think there are 4 or 5)- I'm sure the \"luxury\" ones are probably much nicer but the Tour Tower was a bit dissapointing.\n\nReview 33:\nRooms (particularly \"bargain\" accommodations) offer no \"view\" at all. Furnishings are sparse. The Stratosphere is poorly located; too far north/east of the main \"strip\" and too far south of \"Downtown\" Las Vegas (vic. Freemont Street). Sadly, Las Vegas seems to feel visitors should make up for the financial deficiencies of the area, even though a primary source of revenue has always been those same visitors. While seniors are offered half-fare bus transportation (just show your Medicare card), that no longer applies on buses traveling the \"Strip\" where fares now exceed $3 one-way. Further, fares for using the monorail's limited service have increased substantially (currently $5 one-way). The closest monorail station (Sahara Station) is a healthy walk from the Stratosphere. In times past, you walked through the Sahara to reach the station, out of the weather. Now, the Sahara is closed. As a regular visitor to Las Vegas, I recommend choosing any of the \"major\" hotels on the \"Strip\" or, if you have your own transportation or can afford repeated taxi fares, considering hotel/casinos along or near Freemont Street where you can enjoy five or six free showings (each hourly \"show\" is different) of \"The Freemont Street Experience.\"\n\nReview 34:\nThis hotel is by far the best hotel for people on a budget it is remodeled great rooms great service. Makes you feel like you have money even when you dont\n\nReview 35:\nnice pool, great casion, nice restaurants, attractions at the top of main tower, not far from main hotels on strip\n\nReview 36:\nWe went for a friends 50th which I had sent an email asking for the hotel to arrange something 2 weeks before nothing was done and no reply was given. When I spoke with the supervisor on the desk she said \"It was nothing to do with the Front Desk. I needed to speak with the concierge, but they had been busy with over 100 emails\" did not offer to solve the issue or apologise. Next was the dirty towel that had a big black mark across. I took this down to the the desk and said \"Not making a fuss could you please just put fresh ones in\" this was not done until the next day by housekeeping. No in room safe or tea/coffee making facilities. The pizzas were nice and massive. The rides on the top were amazing.\n\nReview 37:\nI wasn't impressed with this hotel at all. The customer service stunk. I had a towel stolen from my room, went 2 days with little hot water & little water pressure. It's on the strip at the very end, you have to walk quite a ways to get to the \"true strip\" The food in Roxie's was awesome, but that was about the only thing I enjoyed.\n\nReview 38:\nMy brother checked into Stratosphere for his wedding. I was with him and his fiance and the first problem he had was the price of the room. They had reserved on-line and paid for two nights but they were told they had only paid for one. We all went up to the room to drop off luggage and the room was dirty. They had large stains on the carpet and so-called jacuzzi looked like it hadn't been cleaned in weeks. Then, they asked for a room with a view and what they got was a view of parking garage. The \"happy couple\" decided to cancel the room and went down to the desk to get a refund and the staff didn't seem to care one bit and didn't try to make things right. I would not recommend this hotel to anyone!\n\nReview 39:\nThe hotel was very clean. The front desk staff were very helpful. Our room offered a nice view of the mountains. You do have to go all the way through the smoke filled casion to get to the elevators that go up to your room. The pool area is very relaxing. The value of this hotel is great. Although if you don't take the $5 shuttle, the cab fares to the middle of the strip begin to add up. There isn't much entertainment at this hotel with regard to shows. The Top of the World Restaurant is excellent. The view from the top is not one to miss.\n\nReview 40:\nThe interior of the hotel was below average, but not terrible. The problem was that to enjoy Las Vegas it's much better to stay in the centre of the Strip, as this hotel is way up north were the strip is no longer flashy and facinating, but instead shady and creepy. Hotels like New York New York is in the middle of the strip but still not very expensive, and nicer as well. Better choice to experience Las Vegas.\n\nReview 41:\nThis trip to Vegas was my sixth visit, all were leisure trips. This was my first time staying here, but my friends I accompany have stayed at this hotel several times. I thought my room need a little more cleaning after I noticed the bath tub wasnt cleaned, so I called the frontdesk and they contacted room service. The attendent came prompt and she cleaned my room from top to bottom and I thanked her and gave her a tip because she wasn't the who assigned to my floor. I stayed in the Premeir area and I had no problems finding my way around... Overall stay was GREAT and I will be returning in May 2011, I am hoping for EXCELLENT!!! !\n\nReview 42:\nYou indeed get only what you pay for. I guess for $60 bucks a night I shouldn't expect much, but rude check in girls, long long lines to check in and out and no towels in the room fall under that umbrella. Bottom line....don't stay here when you come to Vegas...spring for the upper crust....this place basically sucks. Also, the white trash in the gambling areas are a detraction as well, don't they have rif raff filters in that place?? ?\n\nReview 43:\nI stayed at the Stratosphere Casino and Hotel nov 6 & 7th 2009 and found the place very nice except the parking situation . Parked in the wrong area which had no gates blocking it and my vehicle was booted and 3 large security guards forced me to withdraw $100 cash to have it removed , I felt extorted and reported it ti the Gaming Commission and in the future I will be staying downtown where the appreciate longtime customers . Joseph Padilla Flagstaff , AZ\n\nReview 44:\nA little out of the way but on the strip with transportation at the door. Very clean good sized room with view of strip. Freindly staff.\n\nReview 45:\nFirstly Buyer beware, when you book a room online (In their words) \"They do not garentee that you will get the room that you pay for, it is simply a request\". Oh and i should note that when you book they make you paay for the first night upfront. We \"requested\" a King bed, non smoking strip view premier room. When we checked in they said \"We are booked out of the king stripview premier non smoking', Instead they gave us a SMOKING Stripview room with 2 doubles. OMG!!!!! This room STUNK!!!! An Ashtray would have smealt better!! !, When we complained they didnt realy care, they basically said Tuff, take what your given. We will move you to the room you requested tomorrow. OMG Overall i was EXTREMLY Disapointed about our stay and will NEVER recomend this hotel to anyone! The only good thing was the pool i guess, oh wait i forgot... it closes at 7pm....\n\nReview 46:\nRooms are modern, clean and always had hot water in the shower. The hotel is actually close to the bus stop you take to go the Outlet Mall. So if you like to shop this hotel has a great location. Plus the deauce pick-up is right next to the hotel -to take you down the strip. When booking our room for only $29.00/nite we also received show passes and 2 for 1 discounts on buffet. We loved our stay.\n\nReview 47:\nThe service was bad i stood on the 15th floor in a no smoking room but their was a bad odor coming from the room when i complained they did nothing about it i definetly would not recommend this hotel mabe to people i dont like i would recommend it\n\nReview 48:\nThis hotel is too far from all other amenities on the strip. The hotel staff were rude to my sister and I upon arrival. The only good thing about this hotel is downstairs there are some nice restaurants to eat and there is of course a casino. I didn't like it how they said free wifi and when we arrived we had to pay 11 dollars for 24 hours per device ? In future, when I visit Vegas, never will I stay at this hotel again. It also took so long to get to your room. My sister tried to arrange a Grand Canyon day trip with the downstairs concierge and they were try helpful and hanged up on her. Despite all of the above, our trip to Las Vegas was amazing! We payed 180 a night and I have received better service in a hostel and 2 stay hotel than here... Think twice before you stay here.\n\nReview 49:\nOk, I am not a fan of Las Vegas but this hotel exceeded expectations. The room was very nice and clean. The bathroom was nice and roomy....After being traveling for almost 2 weeks, it felt nice to have such a nice room to come to....Another perk was having unlimited access to the tower for free ($16 value) to admire the incredible view from the 109th floor and to see the people riding the rides, especially the ones doing Sky Jump. From our room window we were able to see the sky jumpers, also you could see the sky jumpers on TV, the Stratosphere channel. If I were to go to Las Vegas, I would definitely stay here again.\n\nReview 50:\nWe just returned from vegas had a great time but when we got to the hotel we asked for a King Bed but got 2 doubles so better make sure you specify what you want when you make a reservation. Rhonda J. Mount vernon Wash.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26667, "query_start_index": 26669, "query_end_index": 26669, "truncation_seperator": "... 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{"id": "2515671", "pid": "2515671", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThere was a lack communication with the hotel staff and myself. They were supposed to call me to check-in and when I had not heard from them at 5:30pm, I had to call to get an update and was told that \"a room just became available\". The staff failed to follow-up with me and I believe that I was forgotten and if I did not call, I would never have received a call. I was here on a business trip and am a SPG preferred member so it is quite upsetting on how inconvenient this was. There was no apology. I was basically told that the hotel was overbooked and no guarantees could be made for normal check-in. I was able to check-in 2 1/2 hours after normal check-in and was denied late check-out. This was a very bad experience and I hope action is taken to correct this.\n\nReview 2:\nI stayed here with my hubby, and 3 kids (7, 5, 1) and had a great time. I thought the room (2 doubles) was spacious and the beds were sooo cozy. We could walk to the USS Midway, and many restaurants..took a pedal cab to sea port village for $10. The rail station is only a block away. We enjoyed the pool and the hotel was very clean. Of course, the parking was outrageous and we didn't eat at the hotel. There are a few family-type restaurants very close. Overall, this hotel was a great deal at $165 a night -booked throught travelocity.\n\nReview 3:\nI am a Platinum Starwood Member, and spent 3 nights at this hotel. The room was pretty small and the Front Desk staff was inconsiderate and pretty much lacked interest in my dissatisfaction with their service. Also upon checking out, they refused to cash a travelers check even though I was a top tier member, had spent three nights at the hotel and used a Platinum credit card to settle my bill. I will not stay at this hotel again.\n\nReview 4:\nThis was my first time in San Diego for business. The hotel and the service was great. I liked the room --got the one with 1 king bed. The location was strategic at downtown San Diego. I could easily walk to many restaurants and only 4-5 blocks from a shopping mall. I got a room with city view and it was a bit noisy during night hours since there was a construction across the street (and apparently the workers worked until around 2 am in the morning) Other than that... my first visit was great.\n\nReview 5:\nThe entire staff at The Westin San Diego is excellent. Everyone is so friendly and willing to help. Big thanks to Stephen Kelly at the front desk for making my arrival experience so wonderful. You set the tone for my whole trip. I will be back to this hotel.\n\nReview 6:\nThe hotel itself was \"okay\" and the service was good to be fair. I did, however, witness quite a distributing event in the hotel gift shop wherein the attendance, \"Dana\" was quite rude/boarerline racisit to a Chinese guest whose name I will leave off of this. I filed a complaint with the hotel and never heard back. I will not be staying here again as a result and will take my business to the US Grand-- just up the street, on par with cost and far superior in accomodations/food.\n\nReview 7:\nLEON WILLIAMS was tremendously helpful in getting me into a room that I was happy with. The pool is closed for renovations. I was really disappointed -- this was not clear on the website, which features pictures of the pool, etc. Possibly false advertising. I really didn't want to walk 5 blocks to their sister hotel's pool. Rooms nice, clean.\n\nReview 8:\nIt was my boyfriend's 40th Birthday and the hotel was aware of this. On our first night, they sent up a bottle up champagne and strawberries. It was wonderful and he was so surprised. The service was excellent. The Valet Attendents always remembered us... I thank the hotel staff for making our trip such a memorable experience.\n\nReview 9:\nI stayed here during Comic Con with some friends and we had such a lovely time. The beds are super comfy, the rooms are spacious and clean, the staff is very welcoming and kind, and the bellmen are AWESOME. Mark Drahuschak was the perfect bartender- helpful and smart and very kind. He made my occasional repose in the hotel lounge the perfect escape from the insanity of the convention center. This place goes above and and beyond excellent service.\n\nReview 10:\nWe stayed at the Westin for 10 days and we were very impressed. The customer service is exceptional, with every member of staff going out of their way to make you feel welcome. Special thanks must go to Melissa who ran the bar area, she made sure we were never without drinks or snacks and even attempted to explain the rules of baseball to 2 brits! The hotel is well located with the USS Midway, seaport village and gaslamp district 5 - 10 minutes walk. The rooms were well laid out, if a little dated, however the bed and TV system made up for the little niggles. The hotel also provides a free courtesy bus to and from the airport, which is extremley helpful after a long flight. We would definetly stay at the Westin next time we are in San Diego.\n\nReview 11:\nI stayed at the Westin for a conference in November. We couldn't have asked for a better stay. The hotel was clean and spacious. The location was great. The San Diego Symphony, the Harbor and Horton Plaza were all within walking distance and the trolley was just a block away if we wanted to go a little further. All of the staff at the hotel were super friendly and helpful from the door man to the meeting managers. Paul Lotz, our convention services manager, was absolutely fabulous. Whenever we needed something, he was there. He made sure our conference ran smoothly and that our staff was happy for the whole week. The assistant front desk manager, Luke, was awesome on our first day when everyone was checking in. Through out the week he and Carolyn McNally, the reservations manager, were able to help me on the spot for all of my requests. Randy Rivers, one of our banquet captains, also took good care of us, making sure we our food and beverages were adequately stocked but not overstocked. That was really nice since we are watching our budget. I would definitely love to come back, the service was exceptional!\n\nReview 12:\nTwo things to note regarding my stay: 1. Check your baths towels before you start using them when you get out of the shower, two of the four towels had long strands of brown hair folded into them - disgusting is right! 2. Beware of having your vehicle valet'd at the hotel ... my vehicle returned with significant front end damage. It might be worthwhile parking on the street.\n\nReview 13:\nGreat staffs at the front desk. The room is clean and the view is beautiful.It is a great stay for me because the staffs at hotel are so friendly and welcome.\n\nReview 14:\nThe address of the hotel is on Broadway but the entrance is on Columbia so when using GPS you have to go down a block left for two, then left another two in order to be going the correct way on the one way streets. The entrance area is very small and the valet service was severely understaffed for this meeting. Jesse the bellman was very helpful and friendly, and the young lady who worked the lounge during the afternoons was very customer service oriented. The rooms are spacious and well appointed and the cable service adaquate. My constant complaint of this and other hotels in it's high priced range is the requirement to pay daily for wi-fi in the room. Conference rooms were good and the waitstaff attentive. The outdoor pool is very small but the workour area is large and very well equipped.\n\nReview 15:\nThe room was clean and nice, however, several times we were awoken in the middle of the night to loud and obnoxious neighbors. We called the front desk and hotel security was sent to give warnings, but the noise continued. It was not a restful 2 nights.\n\nReview 16:\nOur experience was very unpleasant at our last stay in January 25th, 2012, We careful reselect reputable hotels to stay during our business or pleasure at this occasion the Westin Hotel valet attendant took our vehicle at check in and at the time departure our vehicle was brought to us with a damaged rear bumper, we noticed immediately we requested to speak to the manager to report the incident then we are told the the hotel is refusing to take responsibility we are notified that the hotel hires an out side service for valet service and that our vehicle is parked who know where, We have a 750LI Vmw as you a very expensive car to have it park outside the hotel. We have contacted Ace valet service to report incident, at this time we are considering other options to resolve this issue.\n\nReview 17:\nWe were at the Westin San Diego for 10 days, that's a long time with a 15 month old. My husband was there for work and we were just there to be with him and enjoy the city. The staff at this hotel was amazing: from the concierge, to the front desk, to the restaurant staff, they were all kind, helpful and made us feel at home. We would HIGHLY recommend the hotel, not only for the hotel property, but mostly for it's staff. We also unfortunately were staying here when the blackout occurred and we were very impressed with the actions and staff during this very challenging time.\n\nReview 18:\nThe lady Estrella Padilla is a wonderful housekeeper. She's clean, neat, made sure I wanted for nothing (water, towels, soap, coffee). The hotel itself needs better air conditioning (temperature control needs improvement), hot water, hot food (generally delievered luke warm) only a few times when Marina would deliver my food was it ever really HOT. Elevator lights were not properly working ~ even when I spoke to an employee who was waiting for the elevator and I showed them ~ it never got fixed. Front desk managers ~ although at times nice, (was told out of sight out of mine). Windows are dirty, vents are dirty. LOVE the beds (probably the best thing the Westin has to offer). Towels are ruff! When the hotel was full ~ renting a moving or just watching TV ~ WAS A HUGE PROBLEM. Room Service people were always fabulous. I noticed that the front desk people always seemed to have a chip on their shoulders and the help behind the curtains always had a smile on their face and were willing to help. Bellmen ~ fabulous!!!! !\n\nReview 19:\nI normally always stay at this Westin, and they are absolutely wonderful. This last time I was there they were under construction which was fine, but when I was placed on the Starwood guest floor, I was very dissapointed because when I walked out of my bathroom there was a cut out of my ceiling in the hallway. All I saw was that it was pitch black and that's all I could see. I was so upset and called the front desk. They were short staffed so I was told that I could move rooms, but they had no more Starwood rooms availiable, and that if I wanted someone to bring me a new key I would need to wait about 15 minutes. I said fine, but was very dissapointed in the service let alone the privacy that I felt was violated by the hole in my ceiling. Nobody offered to help me move my belongings as well to the new room either. I was dissapointed to say the least considering normally they are a great hotel.\n\nReview 20:\nThe internet signal in my room (1816) was so weak as to be virtually unusable - and the connection speed ridiculously slow. Not good if you are doing business. I had to sit on the floor by the elevators (no chairs in the corridors) to get wi-fi signal - as there's none in the lobby for guests - that I could find. The dinner menu is seriously boring....the breakfasts OK, except for the day that coachloads of people filled the restaurant and lined-up outside in the lobby. The Hotel can't cope with a coachload of people all at once. The Welcome at check-in was cool. The room itself was comfortable, if rather cramped around the bed. It's confusing that there is another Westin in the Horton Center very close by. One of them needs a different name.\n\nReview 21:\nI am the president of the USS Caliente (A)-53) Association. We have been holding a reunion almost every year for the past 30 years. The Westin San Diego ranks in the top couple of hotels in which we have held our reunion. The room accommodations, the food and the attention to our group paid by the entire staff was outstanding. Everything I had agreed to prior to the reunion was executed without flaw. The meeting and banquet facilities were exceptional. Due to the attitude of the entire staff this was one of the best reunions we have had. Pat Hurton, President USS Caliente Association\n\nReview 22:\nI stayed for 6 nights for a conference at the nearby convention centre. All what you expect from a Westin property: professional staff, nice room and great service. The gym is on the small side but well equiped and was never full. The shuttle to the airport is fast, free and efficient. The convention centre is walking distance, around 15 min. There are a lot of nice places nearby for food and drinks, one block away is the Karl Strauss Brewery; the GasLamp quarter is also a few steps away. Will definitely stay there again.\n\nReview 23:\nUnfortunately, the hotel staff made a bunch of mistakes and my trip was a comedy of errors. Next time I will stay at the other Westin.\n\nReview 24:\nCame out for a fitness seminar my husband was attending and for a mini vacation. My 2 yr old had a blast at the pool and overall it was a pleasant experience. The only problem was when I made reservations, I asked if we could reserve a refrigerator, and the rep stated she had it noted. Upon check in, the counter person called to see if one was available (it wasn't). We were put on a waiting list, but during our stay, we were never contacted about one being available. This was to keep our daughter's milk cold.\n\nReview 25:\nMy recent stay at the Westin San Diego, was pleasant enough until about 5AM when construction across the street on a High Rise Office Building, interrupted my sleep every morning during my stay. What was upsetting about the situation was, that I had upgraded my reservation in order to have a view of the bay. I felt the Westin should have informed me of the construction outside my window. If your Driving be aware that it will cost you $32.00 a day to park at the Westin. On checking out I asked if they gave a discount for handicap parking, well they don't. I will finish by saying everything else was impeccable. Well almost, I had called for help with my luggage when ready to leave, after waiting 20 min. I gave up and struggled to the lobby with my luggage. Would I stay at a Westin again, absolutely. Would I stay at the Westin San Diego most certainly.\n\nReview 26:\nAlthough I am a local, sometimes I just need to get away from it all & \"exhale\". The Westin San Diego is the place where I do just that. The rooms are great, the price is right and the people at the front desk take customer service to a different level. One person who stood out the most was a young lady named Giana Johnson. She was very friendly & helpful...especially when I mentioned that I had forgotten my bodywash & needed to purchase some. She gave me some & asked if I needed anything else. She's also very pretty.Again...I will stay here again!\n\nReview 27:\nTraveling on business? Early meetings next door? Avoid this hotel. Regular to Starwood and downtown San Diego but never heard the train noise to this extent (until 1am). Put in a noisy room which hotel denies. As a suggestion, if you get up early DO NOT STAY HERE. Plenty of other options unless you prefer being next to train tracks. If so, ask for the corner room with the big windows. Response from the hotel was dismissive and smug. No accountability when calling downstairs that night or following the stay. As a parting gift, Valet took 30 minutes to get my car on the way out.\n\nReview 28:\nThe property itself was not a good experience. The only thing that made this stay enjoyable was the visit to the lobby bar. Melissa Metroka was the only person who made our stay enjoyable! She provided beyond excellent service!! She was friendly, remembered us when we came in and made wonderful suggestions! The Westin is EXTREMELY lucky to have an employee like Melissa Metroka!! Every other employee we encountered was rude, with no sense of customer service, and this includes the management staff. The Lobby Bar is the only place I would go for food and beverage at the hotel. The restaurant staff was not interested in service or being friendly until the manager walked into the room. Then they wanted to be nice. The front desk staff, never have I seen such a rude staff, including the manager Stephen Kelly. Thank you to Melissa Metroka for making this part of our trip enjoyable! !\n\nReview 29:\nGreat customer service, clean room, nice view. I little bit expensive\n\nReview 30:\nWe Have stayed at the Westin at this location many times and this is so sad to see such a huge decline in quality. Perhaps it was because we checked in at the last minute, perhaps it was because we were not on the SPG floor. Whatever the reson, we are checking out early as it is far below a Westin property and our expectations.\n\nReview 31:\nThe hotel was good but what really made the place was the people. Everyone I met on staff was knowledgeable and helpful. Molly Moran, the conceriege, was particularly outstanding!\n\nReview 32:\nMy boyfriend and I stayed for a long weekend and were very pleased. The staff was extremely friendly, polite and accommodating. The hotel was spotless and the pool was great! Thank you to the staff for making our stay fantastic!\n\nReview 33:\nMichelle, at the front desk gave us a very nice greeting. She is an excellant representative for your company. She was very cheerful and helpful. However I do not know how she does her work so well, as the front desk counter area was FREEZING! We couldn't wait to get away from that area. It was not in keeping with the rest of the warm reception. Michelle didn't complain, but I certainly couldn't have done my job well, under those conditions. I would suggest some form of heating in that area. Our room and bathroom was large, spotless and inviting. The bed very comfortable with nice linens. The veiw was beautiful. The breakfast roomservice was the fastest we'd ever experienced ANYWHERE, and the food was delicious and reasonably priced. Overall, a great stay which we will be happy to repeat. Thank you, Ron and Karen\n\nReview 34:\nI travel a lot on business. One company I do business with recently relocated 1 block from the San Diego Westin and this was my first stay there. I stay at a lot of hotels and I really liked the Westin. It was super clean, the bed was extremely comfortable, they have decorated it very nicely, my room was quiet, the shower was great with two shower heads, the hotel is well laid out. Overall I was impressed. I would rate this hotel better then the other hotels I stay at for business. I had a good experience and thought customer service was great, starting from my first call to make reservations. I also called the hotel directly and Leon Williams at the front desk was fabulous. He promised to get me some answers and he did exactly what he promised, and called me back promptly. His customer service was excellent. I was impressed with this hotel enough to write this review, I have never written one before.\n\nReview 35:\nMy best friend & I stayed four nights, two beds, water view room. 1st impression was fantastic - beautiful entrance & exceptional staff. Secondly, the guest room was gorgeous - EVERYTHING about it. The linens and bed were the best. Room service selection great, restaurant and lovely bar area and hostess and business center all perfect. The whole concept of hotel/office building makes for a vibrant, visually pleasing hotel lobby environment. A perfect stay with spacious guest room (even with two beds) - everything updated, even the bathroom! An A+ from someone in hospitality over 20 years!\n\nReview 36:\nThe service I received was excellent. The rooms were nice and spacey. The location and amenities were comfortable. I liked the service I received and I cant say that I did not have anything that I did not like.\n\nReview 37:\nOverall had a good experience at the Westin. Staff friendly and helpful. Room service and breakfast buffet were very good. Only two complaints were that the tub did not drain very well and there was not a mini-fridge available in our room. From experiences at other similarly priced hotels and even less expensive ones- a mini-refridgerator has become standard.\n\nReview 38:\nI can't even begin to describe the shape of the room. All I know is that I opened the door and there was the bed. It looked like the hotel was going to use every available space to make money. For over $200, the feel of luxury or \"home away from home\" was not there. I would not book again because I would be afraid I would get another room like this. The ceiling was low and the room had a feeling of claustrophobia.\n\nReview 39:\nI was having trouble printing to the guest computer. Leon W at the front desk offered to print it for me, which saved me a lot of time and frustration. He also gave some good suggestions for restaurants. Thanks, Leon!\n\nReview 40:\nWe stayed here for a major national convention. The location is not very good, the bathrooms had mold and the staff was rude and very unhelpful. If you are in town for an event at the convention center there are hotels with much better location and I have to assume much better staff. Do yourself a favor and stay somewhere else. I am giving this hotel 1 star because zero is not an option.\n\nReview 41:\nRenovated hotel, nice Westin standards, very clean. Our room had a great city view and you could see the bay too (fun just to sit and watch the activity all around). Small pool and fitness center is very attractive and nice to use. We ate room service, good staff and portions are pretty big. Location is easy walk to clubs and restaurants, museum of contempory art & waterfront. Would recommend for little getaway (like us) or business if you needed a downtown location.\n\nReview 42:\nGet Fox news on your TV and please have Gideon Bible in nightstand.Thank you DR Ralph Dreier.\n\nReview 43:\nMy girls and I loved our vacation to San Diego. All of the staff at the Westin were laid-back and helpful. We felt safe and truly relaxed. In particular, we would like to thank and recognize our server in the breakfast buffet, Juan. He was prompt and was able to cater to the special dietary needs of my 13 year old daughter. Thanks again and we will return next August!! arlene, kelly and alison bulanski\n\nReview 44:\nFront desk staff and manage were rude and didn't care that we expected a heated pool. It was closed for renovation. We carried our down luggage cart. Buffet buffer items were not refilled in a timely manner. Waited 20 min for more pancakes. Overall disappointed!\n\nReview 45:\nWestin took over this property about a year ago - building still needs a bit more upgrading but nothing serious and rooms are large, well appointed with great views. (ask for Bay View). We like the downtown location - short walk to bayfront park and restaurants as well as two blocks to trolley and transportation hub - just park the car. Have stayed in San Diego many times, including apartment rental - this was a short visit and we'd pick this Westin again (not the gaslamp one). Try the food in Little Italy and the Gaslamp - both areas are walking distance with lively atmosphere.\n\nReview 46:\nI stayed at the Westin to attend a conference. The location was perfect! The room was very comfortable and the desk and chair combo with internet access allowed me to continue my work before and after the conference. Service was outstanding. Location was perfect. Excellent!\n\nReview 47:\nI was able to take a rare weekend down to celebrate my best friends fianc\u00e9e birthday. We were only spending one day down in San deigo so we were ready to have a great time. I was initially impressed with the look of the hotel. I walked up to check in and was treated by an extremely rude person at the front desk. I asked a few simple questions about the hotel and the charges to my card and every response was short and made me feel like they were stupid questions. I wasn't going to let her ruin my day because it seems like she was a in happy person. We ending up having a good stay but would think twice about going back. For me the people I interact with are as I portent as the hotel.\n\nReview 48:\nWas at this hotel for a week--part vacation and part conference. Nice location to walk around and see the city and sights. 2 days our room did not get cleaned--the excuse was that they were \"real busy\" with a lot of guests checking out and checking in. Concierge was not helpful and was not able to answer questions. Room was ok and view from 19th floor was excellent. The price for wi-fi is ridiculous. $40 for the week and only good in your room--couldn't use it in conference area. Ate at the restaurant a few times but only had limited menu that never changed and very pricey!! Take the Old Town Trolley tour so you know what you want to see!\n\nReview 49:\nThe staff is very friendly. Our waiter Jose Antonio Selvas at the Restaurant provided us an outstanding customer service in a friendly professional environment.\n\nReview 50:\nA short stay for a conference in San Diego was made so much more enjoyable by their front desk staff, and I'd like to mention Besa Aliti specifically. Friendly, professional, and spot on in her recommendations for restaurants and a cigar bar (not an easy thing in California, apparently). The hotel itself has just about everything, and is a short walk to everything else.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25786, "query_start_index": 25788, "query_end_index": 25788, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 956, 1507, 1952, 2463, 2733, 3227, 3583, 3923, 4385, 5149, 6285, 6675, 6846, 7662, 7928, 8734, 9327, 10370, 11289, 12054, 12657, 13197, 13344, 13871, 14745, 15312, 15908, 16811, 16893, 17235, 17427, 17668, 18505, 19432, 20040, 20263, 20637, 21067, 21297, 21700, 22184, 22290, 22708, 22983, 23581, 23868, 24571, 25230, 25403]}
{"id": "2514663", "pid": "2514663", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOur 5th stay here. Probably would stay even if it cost twice as much. Let me touch on the high points... FREE parking. Unheard of in NYC. What other hotel in midtown even has parking in the same building? 10 minutes to Lincoln Tunnel. POOL. Places for breakfast within walking distance. Walk to BROADWAY SHOWS, SUBWAY, PENN STATION, PORT AUTHORITY BUS TERMINAL, TIMES SQUARE, JAVITS CONVENTION CENTER. HUDSON RIVER. Bus stop right in front of hotel. If you are out-of-towners like us who come in to the Big Apple every now and then by car to see a show or two, Lincoln Center, a ball game, the museums, there is no other hotel as convenient. None. As an added bonus, we have always had a clean, quiet room and we always found the service to be accomodating and friendly. I also appreciate the typical clientel which appears to be European who do not whine as much over minor inconveniences as American travelers are prone to do.\n\nReview 2:\nOur first time staying in the Theatre District. Very nice room, not modern but clean and free of smells. Staff extremely courteous and parking at the premises huge plus. We would stay here again, it is close to Times Square, lots of shops and restaurants and you can take a walk along the Hudson River.\n\nReview 3:\nThe only good thing about this hotel is the location. Like they were advertising over the internet there was no flat screen tv and no refrigerators. The worst part is the heating....WE WERE TOTALLY FREEZING... The front-desk said that they put the heating only when it goes below 55...the room was so humid that we had to sleep with 2 additional covers and the second night I had to sleep all dressed up with socks and a sweather. Forget about being sexy and wearing a baby doll to impress your partner....not in november anyway!!! On the reservation we asked for a non smoking room and we got a smoking room. A good thing was that there was indoor parking. 3 light bulbs were burned too...!! !\n\nReview 4:\nI have stayed at this hotel 4 times, it is 3 blocks from time square, 3 blocks from Javis Center, easy to get to, and to top it free parking. They have wifi and a pool in the summer. I really love this hotel. the staff if so nice and friendly. one complaint the one elevator didn't work on our last stay.\n\nReview 5:\nHad I been left to book my own room for this trip, rather than an office assistant this never would've happened. Lesson learned. Rooms are dated, bathrooms are tight and hot water in this hotel flucuates from cold to tepid. Told front desk about water, very nice man asked \"How long did you let it run? / \"15 minutes.\" / \"You need to let it run for twenty... (all with a smile... and he was serious.). Everytime I washed my face I hit my head on the shelf above the extremely small sink. Toilet, small. The room was loud and echoy. You could easily hear people talking in the adjacent rooms. Close to a subway you can hear at odd times. Room is dingy. Front desk guys are really nice... But because you're nice does not mean I sleep better at night. Anyways, I hate complaining. It's a drag, but I don't want you to learn the hard way.\n\nReview 6:\nWe stayed for 2 nights and the room was clean. Nothing special in room decoration. Our units has a refrigerator and a microwave. The hotel is very well located. It is a short walk from Times Square (10 minutes). It isn't too much further to the Empire State building (we walked). You've also got the subway station and the Bus Port 3 blocks away. I recommand it.\n\nReview 7:\nwe were in new york the first week of june. we stayed here at the travel inn . I picked the hotel because it had parking the garage was great and it had a security guard. the rooms were great it was very clean. the beds were very comfortable. and it is only 3 blocks from times square. we were out till midnight and I felt very safe walking back to the hotel. I would definately recommend this hotel. for the price with parking it can't be beat.\n\nReview 8:\nOur room was spacious, clean, and had a window that opened! We also had a fridge and microwave, which is quite important for a long hotel stay. The rate, free parking, and GREAT location in midtown Manhattan makes this hotel exceptional for the price. We didn't have any problems. It isn't 5 star but it is certainly worth the money. It's clean, friendly, and a really nice place to stay. Deli next door, police dept across the street. I will stay here again when I return to the City!\n\nReview 9:\nLocation is ideal, but you have to put up with a heavily perfumed lobby (air deodorizer? who knows but it was almost toxic) rude staff, and undoubtedly the most uncomfortable bed I've ever slept in. I travel regularly for work, min of 2x/month and have tried many different hotel beds. This one was truly awful, small, hard and not much bedding provided. First 2 nights we froze, and the remaining 5 nights we had to sleep with the window open to the hallway across from the pool... thank god for that NY night air otherwise we would never have been able to sleep. Not worth the price, go elsewhere.\n\nReview 10:\nWe stayed at this hotel with our 14yro daughter and 10yro son after it was recommended to us by our trqvel agent. The hotel was basic but was kept clean and tidy - after all in New York you are only looking for a place to sleep!. The location was great just 10mins walk from Times Square. The hotel staff were helpful and friendly, they sorted out our transport back to the airport without any prblems. I had read a few reviews on this hotel that mentioned the noise at the front of the building, we didn't find this a problem. The area felt safe and was extremely convenient. We would definatey stay there again. We would definately recommend the Trollies Diner a couple of blocks aways in the direction of TImes Square the food from there was great and the steff very helpful.\n\nReview 11:\nThis hotel is only blocks from Times Square and all the shows..its also VERY close to mant nice restruants an i located on the west side so is close to the Hudson and the Cruise Ship Terminals. My wife and I felt very secure at this hotel..heck the NYPD was right across the street. We drove so we needed a location that offered parking..ahich they did. We parked our car the day we arrived..and never needed it until we left 5 days later. The room we had was GREAT..the shower was walkin..and i do mean walk in..you could have gotten 4 people in it..if your into that sort of thing..great hotel..great trip\n\nReview 12:\nWe stayed as a couple and had no less than 2 room changes, after which we'd given up. On one side of the floor, you cannot open the windows as the subway runs under the hotel. If you have a room on level 3 overlooking the inside pool, be ready for sleepless nights. The swimming pool pump is a 24hour noise nuisance and resonates on the floor. It is just impossible to ignore the 24hr constant sound and vibrations in the walls. The in-room air conditioning is worse. You have to choose between which noise you prefer better. Do not plan to sleep in the morning either as the cleaning people start rolling their heavy laundry trolleys in the corridors, rattling walls, opening and closing room doors, chatting well before 8am. The counter staff are not friendly, not professional and will not tell you that they will really overcharge your credit card by US$150 and hold the amount for at least 2 weeks before releasing the hold. Definitely check your billed card upon check-in. We recommend you pay more elsewhere if you plan to sleep at night but definitely look elsewhere if you should.\n\nReview 13:\nI stayed at Travel Inn with my friend and our teenage daughters. I had read the reviews so I felt comfortable to stay there. Yes, a little noisy on the 42nd street side but tolerable. Staff was very nice and quickly responded to our request for more towels and pillows. Clean and fairly roomy for NYC. Beds were hard but by the second night we were exhausted by heat and walking so it didn't matter so much. It wasn't the Ritz but the price was right and close to Times square. Also a few blocks up on 7th there were great neighborhood places to eat.\n\nReview 14:\nWe have stayed at the Travel Inn three times now and each time it has been clean and we have had no problems. The location is good. I short walk to Times Square. The free parking is great also. We have never used the pool, but it always appears to look clean. We did get warm in our room and there was no way to turn on the air, so we just opened the window. The price we got was pretty good for the city, but I priced our upcoming stay in October and the price was almost three times as much. Not worth that much to me.\n\nReview 15:\nThe Travel Inn is basically a chain hotel, so didn't blow me away, but was perfectly adequate. The room was clean and tidy and a good size, with a very welcome and useful complimentary copy of Time Out New York. A vending machine for cold drinks and snacks and an ice machine were just down the hall, and there is a small shop in the lobby selling snacks and camera film. Breakfast can be had from the diner next door, where the staff are very friendly and helpful, and the food is delicious. (Police officers from the police station across the street are often seen in there!) The hotel is only a short walk from the Port Authority Bus Terminal and subway station, and the Empire State Building can be seen from the front door. I had no complaints at all while staying there.\n\nReview 16:\nOn the way to the room all the hallways and floors were covered in cardboard - do not know why. We were put into a room that smelled of fly spray, wasn't particularly clean and the walls were paper thin so that we could here every word that was said next door. When we were leaving to go out for the day it was obvious that the people that were staying were clearly there to doss and we clarified with reception (who were unhelpful and rude) that we had been placed in a quiet part of the hotel as we had small children. We were told we had and on our return at approx 11pm we were surrounded by teenagers who were drunk and screaming across the balconys. We asked reception (who were again unhelpful and rude) to change our room, they said they couldn't so we checked out which is what we should have done as soon as we arrived.\n\nReview 17:\nThis was my second time staying in this hotel. It is the perfect spot for regular everyday people visiting the city. The location can't be beat, 2 blocks from the Lincoln tunnel, Jacob Javits & Time Square a few blocks away. There is an outdoor pool, that must be awesome in the summer. FREE PARKING garage! I love this hotel ! The ONLY negative is that the street noise can be a little loud...but hello? It's NYC ! All in all...don't come here expecting The Plaza...but you will have a clean, affordable, & safe place to stay with a friendly staff. Oh and you can't go wrong at the deli next door..Mmmm\n\nReview 18:\nWe stayed at this location five years ago on our first visit to NYC, so it was our go-to place to stay for our recent visit. This is definitely a no-frills hotel, but its location makes all the difference. Our room was somewhat small but still comfortable. The bathroom is very tiny with little room for personal items. The room and bathroom were very clean. We booked very last minute and got a great rate ($125/night) by calling the hotel directly. Our room was on the 3rd floor and overlooked railroad tracks. The trains were noisy, but we got used to them quickly. The elevators are small and slow, and the doors close quickly so beware. We didn't interact much with the staff, but everyone we saw always greeted us. We did not encounter any rudeness. The walk to Times Square takes about ten minutes or so, but there's lots to see along the way. There are grocery stores and restaurants nearby. We recommend the deli right next door- nice workers, good food, and quick service.\n\nReview 19:\nWe will definitely stay here again when we come to New York. The rooms were large and clean. Everyone on the staff was friendly and helpful including the front desk, parking attendants, and concierge. The chambermaids remembered our request for extra towels. All provided better than average service. The facility and amenities are excellent! We didn't use the pool, but it was large and clean. Good location for tourists, too!\n\nReview 20:\nWe had reservations about this hotel after reading the reviews, but we were assured by our travel company that everything would be fine. It was to be the highlight of our holiday which started in Boston. After checking in we quickly checked out the linen and the mattress in the room and it looked fine.. so off we went to explore New York. On our way to the lift one of our group told us that she was just about to check out her THIRD room !! The first had a mouse in it and the second was dirty. I freaked out on hearing this as I am petrified of mice & rats ! Management didn't seem very bothered about the complaint, there were no apologies. I asked my husband to check there were no mice in our room so to pacify me he said all was good. On our way to the airport to go home a couple of days later he told me that there were THREE mousetraps under our bed !!!!! How disgusting. I'm so glad i didn't know because no way would I have stayed there.\n\nReview 21:\nWe stayed in this hotel from 23 till 26 of August! It was our second stay in NYC, we stayed in NYC once in 2005 in a Hotel in the same price catagory. So upon our arrival we expected the hotel to be similar, but we could not be more wrong! Although we payed approx. the same price it was nothing comparred to our previous, I would even say this was a luxurious hotel, considered being in NY and paying a cheap price! the staff was friendly and the rooms were very spacious and clean! Also a big advantage was the noise, so close to all the action and barely no noise! In our first hotel we had no sleep for the 3 days we stayed there! I would recommend Travel Inn hotel to all the first timers going to the city that never sleeps! !\n\nReview 22:\nMy son and I went to NYC on a bus trip this past week and part of the trip was accommodations at the Travel Inn. I had read the reviews and was prepared for a budget hotel. When we arrived it had a pleasant small lobby with a gift shop. Next door was the Deli. When we got to our room on the 4th floor we were pleasantly surprised. The room was large by comparison and very clean ... no stale smell. We felt very safe and the hotel was quiet except for what was going on outside. We faced the street with the police sation across the street. The location can not be beat..... about 4 blocks from TIme Square. We felt safe walking from there after dinner. At the other end of the street is the Hudson RIver and it is 2 blocks. This is where the Grey Line Circle tours depart. A walking trail along the river. The Intrepid is docked there at the end of the street. The Deli next door suplied lunch and also breakfast very good and very reasonable for NYC. All and all a very good experience.\n\nReview 23:\nHotel room numbers 388, 387 and 380 3 other rooms as well. We had a family reunion scheduled there the weekend of July 30th. We checked in but did not physically go to the room until after midnight. Because of the talk about bedbugs in NY we decided to check the beds. There it was in plain site under the sheet attached to the mattress cover. I called down to manager on duty and told him there were bedbugs. He did not question it he said I could switch rooms. TRAVEL INN HOTEL I went to knock on another family members door (they were sleeping) to alert them. As they turned on the lights a bedbug was crawling on their sleeping daughter. The hotel security guard confirmed to myself and husband that they have bedbugs. His exact comment to my husband was \"What do you want this is NY\". Needless to say we checked right out of this disgusting hotel. DO NOT STAY. We had to wait until morning to inform several other family members but it was too late they already had bites on their faces and bodies. Disgusting!\n\nReview 24:\nI recently stayed at the Travel Inn for five nights and I expected a little better after reading so many positive reviews. Our room had one very small double bed (had asked for two when booking), no fridge/mini bar or any other appliances. The cleaning maid knocked the door each morning at about 8:30 which was a little annoying. Fitness centre was very dated with very limited exercising equipment and doors to the pool were locked. Staff were generally cold and unwelcoming. Best thing about the hotel was the typical NY diner next door. Staff here were far more friendly and the breakfast was good!\n\nReview 25:\nThis is a very old hotel with no frills. Room was small and had a smell probably due to poor ventilation. Plumbing problem on first day flooded the entire toilet and overflowed into the bedroom. Had to demand to be moved to another room which tells you about service. Price is decent by manhattan standards with free parking. Good location, few blocks from times square, subway and bus terminal.\n\nReview 26:\nI stayed here at the end of July 2006 and had a nice and comfortable stay. I travelled to NYC by myself and was a little concerned about my safety, but all is well when you're inside the Travel Inn. I don't know what the other negative reviewers are talking about. But, I can say that even the ritziest places can give bad service too. About the area....It's on the edge of Hell's Kitchen which is \"coming up\" as many neighborhoods are in NYC. It's an urban place with many different characters and faces. I don't consider any place in NYC \"kid friendly,\" we're definitely not at Disneyland people. About the room: I was upgraded without asking and greeted every time I came into the hotel lobby after a long day of touring the city. Everything in the room worked great. I would strongly recommend this to travellers who are no frills and don't expect the Ritz for budget prices. Get real! Hope this review helps....\n\nReview 27:\nWe checked in and got our room key to a room by the outdoor pool area. We got to the room to find a do not disturb sign and someone already sleeping in the room. After walking back to reception with all of our bags, got a new key to a room that smelled of moth balls and had no working air conditioning. After maintenance could not figure out what was wrong and advise us to have the window open (In NY with all the street noise!!) and we complaint a few more times, they changed us to an average room where we spent 3 horrible nights as everything was already paid for. Never again.\n\nReview 28:\nAs stated in previous posts; good central location, free parking, great deli downstairs, inviting outdoor pool, large rooms, got a great winter rate for less than $100 a nite...only negative would be the cleaning sanitizer spray used in the elevators - hotel needs to switch to a cleaning product that is not so strong...\n\nReview 29:\nRooms a bit tired and bathroom small. However overall excellent value - walking distance to Broadway, Times Square and City Tours. Hotel looked after lugguge after check-out - no charge. Good option for solo traveller and short stay.\n\nReview 30:\nI'm coming back from my third trip to NYC. Everytime, I was staying at the Travel Inn. This time was the last. The rooms are the same the first time I was there, 15 years ago. For this trip, the AC was working on and off... The man at the front desk don't seem to care at all to the consumers. The rooms are small, the bed is really hard, you can ear people talking in the other rooms and the gym is really small. The good point is the location. You are near Time Square and you have free parking. The hotel is near the Lincoln Tunnel so you don't really have to drive in Mannathan.\n\nReview 31:\nThis hotel is right on 42nd St and it's a five minute walk to Times Square. Crosstown bus stops in front of hotel. Subway is a couple of blocks away and hotel is across the street from the Police Department if that makes you feel safer. The hotel is clean, the staff is helpful and friendly, the rooms are large by NYC standards and they have their own parking which is included in price. This is the best value for your dollar in NYC this close to Times Square. There are $500-600 hotels if you prefer. Personally, the money I save is better spent partying in this great old 'Hell's Kitchen' neighborhood. Who wants to sit in a room when in NYC. Staying here gives you a good room for a good price and leaves $100 to $400 a day in your pocket to enjoy. That saved money buys a lot of food and drinks; even at NYC prices.\n\nReview 32:\nSpent Four nights at this hotel, and it was not the best place to stay, their customer service was rude, they were not helpful and pass along incorrect information to our limo driver, i have also sent an email to them recently due to leaving my braclet behind and never got a reply.. i do not recommend this hotel at all.\n\nReview 33:\nThis was an excellent little hotel for travellers on a budget. It's about a 10-minute walk to Time Square and the subway station, from which every conceivable tourist attraction is easily accessible. The hotel itself, though located in a slightly less salubrious part of town, was perfect for our girly weekend in New York. The police station opposite made us feel very safe, even when returning late at night. Our room, which overlooked the swiming pool, was clean, comfortable and perfectly adequate. The bathroom was a little small and could have done with slightly better lighting (for your make-up! ), but I cannot fault this hotel at all. We were looking for somewhere that was centrally located, inexpensive, but clean and comfortable, and the Travel Inn fitted the bill. Top tips: We fell in love with the Theatre Diner just across the street. Perfect perfect perfect, and reason enough to stay at this hotel. Fly into Newark rather than JFK -- it's nearer the hotel and you won't get stuck in traffic trying to fight your way across the city.\n\nReview 34:\nthis hotel has a great location... My experience was bad since they didnt clean well my room, i even found clothes of the last guest ... The worst wast that THEY CHARGED MY CARD 10 TIMES, so my bank blocked and i could used it while i was there... i didnt found about this til i was on my flight back home , in every single place my card was denied , it didnt make sense for so i used i different one... i dont know why the did it , but i find it very suspicious.\n\nReview 35:\nI would not suggest staying at this hotel due to security. Myself and 3 others girls stayed in this hotel for 3 nights and on the 2nd night our hotel was broken into. They stole a laptop and mp3 player. We contacted the night manager right away. He did nothing to make us feel safe. Didn't suggest to change rooms or anything. The night manager advised us not to contact the police until the manager talked to us in the morning. He advised he would have them call us between 7:30 and 8am. The manager never contacted us. We went down to the lobby the next morning and they knew nothing about it. We filed a police report and were informed to contact the manager after we received our case # so that we could file a claim through the hotel insurance. We have tried to contact them 4 times and they haven't returned our phone calls once. They don't have safe's in the rooms. I would suggest that you stay somewhere else for your safety.\n\nReview 36:\nThis hotel is the WORST! I can't believe the reviews on here are actually decent.. and why woud a reviewer give 2 stars to a hotel where you were attacked by bedbugs?! i stayed for business b/c it was close to the work location and my company didn't want to pay a lot. The hotel is in a parking garage.. you have to walk into a parking garage to get to the lobby. The place SMELLS like something bad, covered up by air freshner. My room opened up to the pool-which made extremely nervous (young girl staying in the room alone). The room was outdated, the walls were dirty, and the linens were stained.\n\nReview 37:\nWe just returned from a girls weekend in NYC, where we stayed at the Travel Inn. I would highly recommend this hotel to anyone who wants to be close to the action while still staying within a modest budget. We were only about 4 blocks from where the action of NYC started and we walked everywhere we went. The rooms were a little small, but they were clean. We had an excellent view of the Empire State Building from our hotel room. We also had a deli right next door that served really good \"NYC\" food where we ended up eating 2 out of the 3 days that we were there. I would definently stay there again when I come back to NYC.\n\nReview 38:\nHotels in midtown Manhattan are outrageously expensive. The Travel Inn has one of the best rates in midtown PLUS parking is included. This is incredibly rare in Manhattan and saves you a minimum of $30 per day. It's not a luxury hotel, but during our stay we found it to be very clean and quiet and the staff to be quite efficient and helpful. I'm perplexed by all the people complaining about noise in their reviews. This is Manhattan. I never go there without good ear plugs. It's a big, noisy city. I didn't think the pool would matter much to us, but as it turned out it was quite hot while we were there and a late afternoon dip in the pool after hours of walking around the city was heavenly. I think for price, free parking and location the Travel Inn cannot be beat in midtown.\n\nReview 39:\nI stayed here one night while travelling for work. The hotel is fine. The staff was friendly & helpful. Room was clean & decent but by no means was this a nice hotel. One thing that was great was the water pressure in the shower....this was very important to me after a long day. The hotel is only a few blocks from the subway and Times Square so that was helpful. I would recommend you stay here is money is a concern and you are truly only using this place to sleep & shower.\n\nReview 40:\nExcept for the extremely small TV in our room, I have no complaints about this hotel. After almost cancelling our reservation upon reading a certain review, I am glad that I didn't. Althought the hotel decor is dated, the room was very clean and the staff was great, especially housekeeping and the security guy in the parking lot. The hotel is convenient to Times Square, the subway, theaters and Restaurant Row. Because it was a very hot week, we really enjoyed the pool late in the day after touring the city. The best thing about this hotel is the FREE parking!! All this for a room rate of $140!!!! This is a great hotel for families, especially during the summer. We will definately be back!! !\n\nReview 41:\nStayed at the Travel Inn for 4 nights at the beginning of November, I was pleasantly surprised with the Travel Inn I feel it gives more of a motel feel than a hotel but for myself and the group I traveled with we preferred that (seemed to give an American movie feel). I have stayed in other hotels in New York but this is the only one I would return to, the staff were extremely helpful at all times of day or night, the rooms were a great size and there were no problems with room cleanliness at all. The only issue was the building site next door being woken up at 6am every morning was not fun, but then it seemed to quite down by 6.30-7am (so time for a bit more of a nap) but saying that wherever you go in NY there\u2019s building work or street noise. In short the Travel Inn is great value for money and I would recommend it to anyone.\n\nReview 42:\nWe stayed here in mid November 2011. The hotel staff are very helpful and the rooms are clean and safe. Its NYC so you don't spend much time in your room but this is a great place to stay. Its close to Time Square (just along 42st from the hotel) and has a good deli next door which is great for breakfast. When we return to NYC i would stay here again for sure!! !\n\nReview 43:\nStayed here for one night on a visit to NYC. To say it is disgusting is an understatement. We had an outdoors room along a verandah. The noise from outside is hell. The walls are paperfin - you here noise from everywhere inside too - got no sleep. The room was filthy and dated. So scared of catching somerhing from the bedclothes/linen, that we slept in our own clothes. The only plus side is the free parking. I still feel sick a month later.\n\nReview 44:\nAfter reading some of the reviews left on here, we were apprehensive about staying in this hotel but we needn't have worried. We were greeted by a lovely lobby decorated with decorations and a Christmas tree. The staff were absolutely fine, they were not rude like some reviews have said. The hotel was extremely clean too. Our room was lovely, clean and the beds were made every day. The location was great too, it did get a little tedious walking the stretch of road to times square every day but walking is what you should expect to do when you visit New York City. I would highly recommend this hotel, it was great value for money and when I visit New York again, I will be staying here.\n\nReview 45:\n3 of us shared a room here for 9 nights at the end of March 2006 & we had no complaints. Room service was excellent and were made up and cleaned thoroughly every day of our stay. Sheets were changed at least twice and nothing was missed. Fresh soap, mini shampoos etc were replaced every day. Housekeeping staff were very friendly and helpful. Front office staff were a bit aloof and I feel they could be a little bit more helpful at times. The location was great and convenient to all attractions, taxis are everywhere and most drivers are more than helpful to visitors. The theater diner up the street was great as was the little diner right next door to the Travel Inn. All in all I would reccommend the hotel as good, clean, convenient & great value for money.\n\nReview 46:\nGreat location and good room. A bit on the small side, perhaps, but it's New York City. What do you expect? Three of us had adequate room to move around, and the pool and parking were great extras. Hotel was clean, and staff was helpful. Parking is a bit tight, but we managed to park a Toyota RAV4 -- and take it in and out a few times -- with no serious problems. You're within a half mile to Times Square and even closer to the subway (Port Authority station). There's also a large supermarket on the corner. Oddly, it's sort of hidden, but you'll see the sign for Food Warehouse(?) or some such thing. Police station is directly across the street from the hotel. Overall, a solid value.\n\nReview 47:\nFollowing on from the review below, we stayed there for 4 nights in February 07. I agree with a number of the posters comments. What struck me to write though was the taxi back to JFK. The same thing happened to us. Except we got stung for $70. I really dont know what is going on between the reception staff and the cab company. But it left a bitter taste to a fantastic holiday. We are returning in Feb 08, but not to the Travel Inn.\n\nReview 48:\nPros Parking Garage Pool Location Microwave & small refrigerator in room Cons The other reviewers were right,,,strange and strong smelling cleaner/deodorizer The rooms could be cleaner Paying extra for wi-fi is ridiculous,,,not the money,,,the point,,,they should just charge more for the room and give free-wi-fi,,,Hate feeling \"nickel & dimed\"\n\nReview 49:\nThe location of this hotel is good, and the price reasonable (NYC Prices). We booked 2 rooms for 6 people. The rooms are very small, and the beds very small. We asked to change room to a larger one, but the hotel only offers the same small room with small beds. When we asked to get towels etc. in accordance with our booking (4 persons in one room) the front desk clerk got rude and showed arrogance that I did not understand. Next time in NYC I'll find another hotel...\n\nReview 50:\nWe stayed 5 nights in September. Travel Inn's location was fantastic for Times Square and there was a large grocery store in the next block. Lots of delis and restaurants in the immediate area as well. We had a room overlooking 42nd st, and, with the window closed, traffic noise was minimal. The room was spacious with 2 double beds, and fridge and microwave came in handy. Staff was very nice and handled a problem we encountered within a short time. We would highly recommend the Travel Inn - in fact we already have a friend going to book.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32616, "query_start_index": 32618, "query_end_index": 32618, "truncation_seperator": "... 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{"id": "153965", "pid": "153965", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe thoroughly enjoyed the Allegro Playacar.The beach, though erroded some was enjoyable. The pools were and grounds were beautifully kept. The food was very good and fresh with as much variety as a buffet allows. The staff worked tirelessly for guests and were very friendly. My only complaint (this pops up often) was the timeshare sales desk just beyond check-in. I let one man know in no uncertain terms that I wasn't interested, and that was that. The rooms were functional, we had plenty of hot water and slept very well on the firm beds...after swimming, parasailing, snorkeling, night shows, etc we were tired! The nightly shows were entertaining and the staff seemed to enjoy putting them on. Would I go back? Yes, but I would forst look for a resort with more beach front (as shown on their web site).\n\nReview 2:\nWe spent a week at this hotel at the end of August...and loved it. The general ambiance of the hotel was very relaxed and welcoming. The staff were very friendly and helpful. We were impressed with the food...for a buffet we were expecting less, but the quality and variety of the dinner buffet was very good. The hotel was clean and tidy, our room was lovely. Ok so the air con wasn't brilliant but the room was a nice temperature and we were in Mexico at the end of the day so didn't want to spend long in the room anyway. The pool and beach are lovely. I would say that people who moan about this hotel on this site obviously have champagne tastes but beer money! This hotel represents excellent value for money and those who complain expect 5 star but will only pay for 3 star. Personally i would rate this as a 4 star hotel.\n\nReview 3:\nThis was my second stay at this resort, having stayed there in December 2010. The excellent beach and close proximity (15 minutes walk) to Playa del Carmen are the biggest draw. The food was much better this year than last year. The resort is one of the older resorts in Playacar. I noticed some big facility improvements such as the renovated disco, refurbished basketball courts. The rooms are still rather dated, but who spends a lot of time in their room. In our suite, the old soapstone tub had been fitted with a new fiberglass tub insert. No matter how much you clean soapstone, it always looks dirty, so this was a nice change. The bottom line is that for the money, it is a great resort. Nearby resorts may have nicer rooms, but they are much more expensive, and don't offer a lot more. The staff are friendly and helpful.\n\nReview 4:\nI only made it as far as the lobby. upon check-in we were told they had over-booked and they were offering a free upgrade to the Occidental Gran Flamenco Xcaret, 15 min. away. I was skeptical at first but was reassured it was a very nice resort and a genuine up-grade. Was it ever!!! We felt lucky to have been offered the Flamenco, it was fabulous! 4 1/2 stars! So if in the future you should find yourself in the same situation at the Allegro, don't hesitate to except their offer ! !\n\nReview 5:\nthere is no beach at the allegro. and when you do go in the water watch out for the rocks. there is about 8 yards of rocks under water that you have to walk over. saw alot of people get hurt. the staff was wonderful. rooms just ok. we didnt have any trouble but heard of numerous people with no hot water or no water at all. we lost power for awhile but called them and it was fixed within 30 minutes. had to ask for reprosado when ordering tequila or they would serve some crap tequila. i will say we were dissapointed with the accomadations when we first arrived however we did have a good time. just know what you're in for with the beach(meaning theres not one) and so on. stay liqured up and you will think you had a good time regardless.\n\nReview 6:\nI am writing this notice to inform travellers that the Occidental Allegro Playacar overbooks their hotel. It happened to us this past year. We were then given a voucher for a free weeks stay but the chain is very sneaky, they said we could not use it for Christmas, New Years, Easter or \"Blackout Times\" Guess What, the blackout times are from Jan 1 to the end of May. I paid $3,000.00 for a vacation, got bumped to another hotel (we hated) and then are told, you can use a voucher for a vacation during \"non-peak times\" ie: summer early fall - in Canada but the rainy season in Mexico. PS: Don't try to speak with anyone in Customer Service with the Occidental Hotel and Resorts. I have been pushed from one person to the other. Looks like we will be going to Cuba for our trip in 2005. They lost a loyal customer.\n\nReview 7:\nWe just came back from this resort April 22,2009. The staff were very friendly and went out of their way to make your vacation fun and personal. The bartenders were amazing they looked after all your beverage needs. The food was awesome and lots of variety with barbeques as well. The grounds were spotless and the staff work sooooooooooo hard. The beach wasnt all that great as there were alot of sand bags and erosion of the beach do to the hurricanes but overall the resort was great. The rooms definately need some upgrading but for the money you spend you got a good deal.\n\nReview 8:\nMy husband and I travelled to this resort in June with our 19 yesr old twin daughters and we all had a great time. The girls were out having fun everynight but somehow still managed to get up to sunbathe at 9 every morning?? Anyway my husband and I also loved it. The food was excellent, especially the buffet. The rooms were clean and spcious and we had a lovely view from the balcony. This was our first time in Mexico and would definitly go back to this hotel. Marie\n\nReview 9:\nThis is sooooo disgusting place. I hate it so much. Air condition doesn't work, rooms is disgusting. Spiders and webs all over the room. The room stinks so bad. Bathroom is awful. Cannot think of taking shower there. The place is awful. My worst nightmare. All the bad reviews about this place is true. Don't come here!!!! Im never coming back here again in my life. This place is dead to me.\n\nReview 10:\nWe had an awesome time. Friendly staff. Great activities and shows. Great place for teenagers. Yes, the beach has some sandbags but who cares. The hard beds people complain about are comfortable. My back never hurt there but hurt when I got home and slept on my own bed. Did Hidden Worlds, bikes on the cable and snorkeled a cenote, it was like our own private tour. Can't wait to go back to this hotel!!! !\n\nReview 11:\nMy Friend and I went there for spring break 2003, we originally ended up at Club Banannas---Don't go there! We checked out before we checked in. There were not many properties to stay at without a reservation, but the Allegro was able to take us last minute. The front desk staff were more than helpful as we were trying to get our credit back from Club Banannas, they made the transition so easy. From my 32 year old prospective of this place I enjoyed the music, it made it fun the entertainment staff enhanced it. As for the time share people, they are around everywhere; get a backbone and say \"NO THANK YOU\" they seemed to get the message. I think if you are planning to go somewhere and don't want to have fun and listen to music while kicking back with a drink--- Don't go to Mexico! We had a blast, and we also were able to relax and came home rejuvenated.\n\nReview 12:\nMy nephew and i stayed here in August and were promised an air conditioned room and when we arrived our room had no working AC and it smelled terrible and there was a terrible noise throughout it. Maintenance couldnt fix it and after 4 room changes all with the same terrible smell, and they even tried to put us in a room where people already were we had to stay in a room that wasnt even close to satisfactory because they claimed there were no more rooms. There were bugs and there was no hot water one day and one no water at all another! And the man in the room next to us would pee all over the bushes for two days!! !The staff didnt seem concerned and our tour company didnt show up until two days before we left! We were told to contact them if we had troubles but there was no contact number. I am not a fussy person but this was honestly the worst smelling, most unorganized, shoddy, run down place I have EVER stayed. DO NOT STAY HERE, no matter what the price. AWFUL AWFUL AWFUL!!! !\n\nReview 13:\nGood shows (nightly), staff, and food. The beach was still under repair from the hurricane so that sucked. We had to cab into Playa del Carmen to swim in the ocean.They have fun games everyday ex:drinking contests, horseshoes, ping pong tournament, etc. Overall this place is really good. I recommend it to everyone.\n\nReview 14:\nThe only air conditioned place (other than bedroom) was a small restaurant that was only open from 6 pm-10 pm. Lobby area and main buffet dining area were open to birds/bugs. Rooms were in a four-plex unit that was covered by a thatched roof. The top rooms shared a thatched roof and you could see light and hear noise from the neighbors side. Small bugs came out of the faucet when it was turned on in the mornings. Hotel staff very aggressive at trying to get guests to go to an information session about becoming a club member. Food in all the restaurants (except the Mexican restaurant) was bland and hotdogs were substituted for ham/peperoni. The location was great and the grounds were very nice, but these were the only good points.\n\nReview 15:\nJust returned from a week (Feb. 20-27) at the Allegro and had a great time. We had a family group of 16 ranging in age from 2 to 65 and everyone had fun. The staff is wonderful, the grounds are beautiful and the rooms were clean and fine for our needs. The food and bars were great and my 2 year old is still asking when we can go to the Kid's Club-he had a great time there! The beach is definitely under seige but they are doing what they can to hang on to it. They had to remove 2 stairways while we were there and there are several palms trees that are going soon. But for our group the beach still worked out fine and you can take a short walk to other beaches. I did meet several senior citizens who were disappointed because it was hard for them to use the beach because of the restricted access and sandbags. If you have difficulty getting around and are looking to hang by the beach, you may want to look elsewhere until the beach is back.\n\nReview 16:\nWe stayed here from April 16, 2011 to April 23, 2011 and loved it. The only thing between our bedroom and the Beutiful Ocean, was the sand on beach. We stayed in Room #4801 of the First Club and would Highly Recommend this. King Bed was just right, 2 TV's, as if you really use, and 2 bathrooms. Aida and her staff in First Club bent over backwards to take care of our every wish. There is plenty of selections at Buffet to insure you don't lose wieght and the Lobster Dinner on beach was to die for. 15 - 20 minute walk into Playa Del Carmen for shopping spree or sightseeing, was easy. Went scuba diving twice and the water clarity is magnificent compared to Illinois ponds ! Highly suggest going to Akumal and do the snorkel trip or scuba diving. No currents and lots of sea turtles. First Club can arrange this. Will go back here several years to come ! !\n\nReview 17:\nI am from chile and loved all in playa del carmen.. its beautiful. In the hotel everithing was perfect , we haved a great time!! If you want to ask me something this is my email: paulascarzella@hotmail.com\n\nReview 18:\nWe just returned from a wonderful week at the Allegro Resort. It is not the fanciest place on the beach but it certainly met our expectations of a 4-star resort. We went to relax and lay on the beach and did just that. The rooms were clean, the staff friendly and helpful. The food was excellent though we were a little tired of the buffet by the end of the week. The Italian restaurant \"Caruso's\" was fabulous. The evening \"shows\" were entertaining though a bit cheesy at times and were always over by 10:00 pm. There were enough poolside activites to participate in if you wanted to or you could go to the relaxation pool or to the beach if you preferred. Would we go back or recommend the Occidental Allegro Playacar to otheres? Sure, but only if you are looking for a low-key vacation.\n\nReview 19:\nWe stayed here last march and were so impressed we decided to return for another visit. We were extremely impressed with the amount of work that has gone into improving and upgrading this resort. The beach is now huge and lined with beautiful palm trees and there were plenty of loungers available at all times of day and shade for all. The beach was lovely and not overly crowded like many of the others along the same stretch. The food at the resort was delicious and the selection was vast- something to please every palate. We ate in the Mexican restaurant at the resort twice because the staff were so much fun and the food was so authentic and delicious. Especially the ceviche, it was out of this world- fresh and flavorful beyond belief. The grounds were lush, colorful and extremely well maintained. We enjoyed the cozy cottage style lodgings with their private entrances and felt right at home at this resort. All of the staff were very hard working and did everything in their power to make us feel comfortable, welcome and well taken care of. Over all it was a very enjoyable vacation.\n\nReview 20:\nI'm not sure how a resort could be overbooked when reservations were made in November, but it was when we arrived on January 6. We were told that we were to stay at the Barcelo Maya resort about 20 minutes away. Needless to say that after getting up at 4 am to catch our flight and a 45 minute drive from Cancun, we weren't very happy. However, it turned out that we were upgraded to a 5-star resort and were thrilled with everything Barcelo offered, including a long wide beach with powder sand. My advice is to forget Occidental Allegro Playacar (which is tucked away with at least 10 other resorts and a housing development) and spend the extra money to stay at Barcelo and have a fabulous holiday.\n\nReview 21:\nOur first stay in the Playacar area and we quite enjoyed it. This hotel has a great location on a beautiful beach within walking distance to town-approx. 20:00 via the sidewalk or 35:00 via the beach. Hotel is clean and tidy with attractive grounds and a very friendly staff. We found excellent food at both the buffet restaurants and the a la cartes. Yes, the rooms need updating, yes the nightly entertainment is very weak, but for the price we paid, the beach, the staff and the food make it great value.\n\nReview 22:\nYou can consider staying if you never stay in another hotel in Riviera Maya, is really a 2 stars compared to others, me and my wife stay in others, such as Baiha Princepe Tulum 5 star, and you cannot compare, there is no point that even comes close, very bad food, YOU EAT IN BREAKFEAST THE DINNER FOODS!!!! The fruits with no taste, buy a fruit outside in somewhere and compare. Drinks only water. Room clean only at first look, look arround, windows and other things i think never was cleaned, toilet smell sooooooooooo bad, had to sleep with windows opened all nights, ants averywere in the room. For me the worse hotel i have ever been, and i been in many.\n\nReview 23:\nUpon arriving to our room the AC did not work, lights did not work, curtain in shredds, towels like rags. Second room not much better. They gave us better towels and the TV worked after 2 repairs. In order to turn on wall light one had to turn exterior lights on the building down stairs. Lights in room not good enough to read a book. Food except for breakfast omlets was very bad. Same thing every night just called it by a different name. Speciality restaurants did not live up to any of the other Occidental resorts. House wine was undrinkable. Like bad grapejuice. Grounds and beach were beautiful. Book any other Allegro hotel except for this one unless you like sleeping on a cement, yes cement bed with a mattress on top. So glad we did not invite friends. They will up date hotel this year but just cosmetic tuch up for regular rooms and First Club.\n\nReview 24:\nWe had an amazing time here! There was food all the time, the activities during the day were great, and the shows at night were awesome too! The beach was fantastic and right there! Say Hi to Juan the lifeguard...he's pretty cool! The rooms weren't 5star rooms...they were quaint and a nice clean place to lay your head at night! But the staff were great, friendly and we most definantly will be staying there again! Enjoy a nice 15min walk along the beach into Playa del Carmen...where the shopping is practically free! lol\n\nReview 25:\nI have been to Mexico in the past and never have I been so disappointed as I was at this resort. There is no beach. The pictures on the website are entirely misleading. The beach and hot tub were wiped out by a hurricane. All of the beaches in the area are public beaches, but you cannot use the chairs from other resorts. The resort provides a shuttle to one of the public beaches that is about 15 minutes away, but the schedule is entirely unreliable even though it is supposed to run back and forth every half hour. Our room was extremely small, it smelled musty, and there was no alarm clock, refrigerator, or room service offered. We had to call every single day to get our room cleaned, they didn't just do it. The only positive thing I have to say about this resort is that it had pretty good food, and some good activities going on throughout the day...however, there is no beach.\n\nReview 26:\nWe have stayed at this resort four times and have enjoyed it each time. The staff is wonderful as they can not do enough for you. The food has always been very good and a large selection to choose from. We were very happy to see the beach was back, just hope it is maintained. For the golfers, the Playa Golf and Spa has a great twilight deal. We will return again next year.\n\nReview 27:\nLess than a week after making my reservation through Jet Blue's Getaways I arrived at the Allegro (12/5/2010) only to be told they had overbooked and were shipping me south to their Flamenco resort in Xcarat. They were barely apologetic but did offer me a free (120 pesos) taxi ride to Xcarat. That's it, nothing else. Take it or leave it. Don't get me wrong, the Flamenco was an excellent resort but I had made plans to be in Playa del Carmen and had already hooked up with a dive shop. So every day I had to taxi back and forth and was stuck in Xcaret where there's just big resorts and no town to Xplore. So far Jet Blue has offered me a $25 coupon that expires in a year and I spent more than double that on taxi's I was forced to take. Grumble, grumble...\n\nReview 28:\nThe hotel and staff provided the opportunity for a great holiday - and even the rainy season played ball and stayed away! The hotel's atmosphere was created in a large part by the staff; whether serving you at the bar, clearing the restaurant table or even cleaning the bed & restrooms. Above all though the entertainment team was superb. Everything was offered from Spanish lessons through to Tequila Volleyball! The professionalism and unending energy a credit to Jose, Stefano, Janet, Vergy and Adan. In the evening we enjoyed a top quality show every night, whether dancing, magicians or circus the performances were top notch as was the hosting from Adan. And for sportsmen there were great tennis courts, a long swim pool, sheltered beach area and easy access to booking Jet Ski and snorkeling. Food and drink was plentiful, high quality and sufficiently varied for a week's stay and language was never an issue for non Spanish speakers. We couldn't wait to jump out of bed each morning and start our day....... Matt&Ali\n\nReview 29:\nQuality hotel and staff! Small homey resort feel. Superior location in the Mayan with the friendliest and attentive people in all of our travels. Staff immaculately dressed and always willing to please. Always great variety in food choices and tasty. This resort has everything to offer if your looking for sun, fun, relaxation and quality. Not an overwhelming high towering resort. Sweet bungalows with thatch roofs. The nightly entertainment was outstanding. The grounds were immaculately kept. The bartenders (who I am sure you must realize) work very hard. Look for \"Noi\" around the pool, he will take care of you. The beach was perfect and within walking distance into Playa del Carmen if you care for night life or shopping. Wish we were still there and are making plans for our next stay!\n\nReview 30:\nif u want to throw ur money away..this is the place to go....we were told nothing but lies from the minute we arrived . after sitting in the dirty room at 145...am watching a repair man try....to repair the ac...i called my travel agent an got out of that dump as quick as possible....we moved a few resorts away..to the sandos.....omg....it was wonderfull....the allegro playacar room..was so bad that the shower handle came off in ur hand...the leak in the ceiling ledt an inch of water on the floor ..u couldnt use the blowdryer or u would get electricuted...the bathtub had so much mold an mildew...why shower?? ?the pool was old an un maintained....and the mangement was the pitts......everything was broken...copy machine...room key machine...ac....etc...etc.....dont stay here.......\n\nReview 31:\nWe've stayed at this resort 3 times already! We like very much that the rooms are in a bungalow style, rather than the standard (and kind of boring) hotel room with hallways style. They have fun things for the kids to do, and they also have fun things for the adults to do.\n\nReview 32:\nTraveled many times to inclusive resorts, this was the worst. Rooms were disgusting! Bathtub and shower curtain had mold all over it, sink had a film of mold and was gross. Soap dish was moldly! Toilets backed up consistanly, because you had to throw your toilet paper in the trash can. Pool was filthy, pool lounge chairs were covered with seagull poop and were never cleaned. Wouldn't tell my worst enemy to stay there.\n\nReview 33:\nI loved this hotel, the staff were friendly and I loved the idea of rooms not being one after the other. Rooms are two on the bottom and two above with hammocks on the front porch area. Food was amazing and loved it when they moved the restaurant outdoors with entertainment. The pools were clean and great to stay in with it's own beach only a few feet from the back of the hotel. The area is peaceful and worth staying in. You will have to visit the Xcaret eco resort, it is a must do. The hostel is amazing and would stay there again.\n\nReview 34:\nIf you want a fail-safe vacation on fablulous beach that has it all, Allegro Playacar is the place. I took my two boys, 18 and 20 (a highly discerning age group! ), and they loved it too. The staff could not have been nicer or more helpful. Don't look for high-end luxury--the rooms are simple and the TV channels can be a little fuzzy, but they are clean, comfortable, and quiet, and we slept very well. Food is very good with wide variety of selections from multiple buffets. After a couple of days, the waiters got to know my preferred drink and brought them to me without me asking. (And they genuinely seemed to enjoy their jobs.) I thought there was a slight musty smell in the room, perhaps from the AC, but nobody else noticed, and open windows cleared it out. In any case, hardly a problem compared to all the pluses. I've traveled all over the Caribbean, and this place offers the one of the very best values for your money. Ben\n\nReview 35:\nWe booked this resort off Apple Tours web site 2 weeks before going .Started having 2nd thoughts after reading some reviews ,we have been downover 25 times have seen good an bad . Well .....we thought it was not that bad as some people were saying . You can find a crack , bad lite , drip all most anywhere if you go down looking hard enough you will probably find it. We went down open minded and had a great time on new 100 yard wide beach.... close walking to Playa.....great scenery around resort.....food : good drinks : could have had a few more domestic choices.The cost was a great deal .....so go spend a little cash for a big fun time .\n\nReview 36:\nI would go back to this hotel any day just for the staff, excellent is an understatement. Firstly the pool and activities staff were AMAZING, the range of activities and quantity was unbelievable to name just a few : yoga, step aerobics, canoeing, and games everyday. My teenage daughter and friends she met were busy every minute of the day and thoroughly enjoyed it, so much so she's begging me to take her back this year. Secondly the maids, waiters and chefs were lovely always happy to help with huge smiles on their faces. Also the rooms were clean and bright and quite large with fresh flowers everday. I would recomend this superb hotel to anyone.\n\nReview 37:\nWe had a wonderful stay here, the value for money was incredible and we would not hesitate in returning or recommending to anyone.The only negative was the greedy and inconsiderate American guests who clearly had no idea how to conduct themselves. Shouting at each other at 2am and screeching at each other around the pool. But that was only 2 groups of people and maybe they had never been on holiday before so one can forgive them.The staff were great, the room clean and comfortable, the location great and the value for money cannot be disputed.\n\nReview 38:\nThe bottom line on a vacation is whether you would come back or not and we definitely would. Very laid back, clean facility. The maid service was a little hetic but I think they were still trying to re-open the facility. I think if we would have waited a few more weeks, it would have been perfect. I have two boys, 7 and 12 and they loved it. For the money, it was well worth the trip.\n\nReview 39:\nWe won a trip to this hotel, so we were unable to compare it to the other hotels in the area before booking this hotel. I totally agree with the others on this site on the overwelming mildew smell and the hard bed on a concrete slab. But I must also add that the food was not great and there was hardly any beach. I guess this place must be very popular with Europeans, since they all seemed quite satisfied, but I just don't think this place holds up to the standard that most Americans are looking for in a beach resort. Bottom line, I was dissapointed.\n\nReview 40:\nAfter 3 days I checked out of this hotel. The food selection and quality was very poor. No food after 10:00 pm even though the website says otherwise. Front desk staff not very friendly. I had 3 different rooms. None of the rooms were clean. Two out of the 3 rooms the AC did not work. One out of 3 rooms the refrigerator did not work. Two out of 3 rooms had a horriable sewer smell. The grounds, pool and location are A+ but that is as good as it gets. I have stayed at many all inclusives and this was the worst one.\n\nReview 41:\nIf you are used to a nice home & surroundings stay well clear of this hotel. Rooms disgusting unclean and shabby wouldn't even keep our dog in it, be warned it's disgusting & horrible.\n\nReview 42:\nBooked with hotel and then they were telling us that they did not have any rooms. They wanted to send us about 30 minutes away. The staff and manager were extremely rude. By far the worst hotel in Playacar.\n\nReview 43:\nWe got bumped to the Allegro for the 1st 2 nites after being informed that the Grand Xcaret had overbooked their hotel. This seems to be a common occurance with Occidental. We reluctantly accepted this as we had no other alternative. We were very disappointed with the Allegro. The room was small and dirty. The pool area was small. The food was average. The entertainment was less than professional. About the only thing this place had going for it was the beachfront. Too bad such a second rate resort has a first rate beach. If this is a 4 star resort, I would hate to see what a 2 or 3 star looks like. On the 3rd day we finally moved to the Grand Xcaret (the Resort we had booked) This place is a beautiful, well layed out resort. The Grand Xcaret deserves its 4+ star rating. Hint -- try to avoid Signature Tours, & Skyservice Airlines. You will be disappointed!! !\n\nReview 44:\nThis was a awesome resort, some musty smell in room, some paint cracks, nothing major, you are in mexico. Staff is soooo nice. everyone says hi and is smiling. Food is very good for buffet and waiters are very fast and nice. Beach is awesome and always an open lounge chair, drinks are great. The bartender in the disco lounge, Enricque is very nice and remembers every face and drink, could use a little more night life, no ones ever in the disco lounge, they can't compete with playa del carmen. Nightly shows are very good! bungalow style rooms are so nice! Great landscaping, I would go back.\n\nReview 45:\nThe Allegro was a very nice hotel. Our first all-inclusive which we would do again. The service was good, the food was also good, and though they need a few more bartenders the drinks were always flowing. Our biggest problem was the bed. If you like rock hard beds, and I am not joking when I say rock hard, then this is the place for you! If not, either bring an inflatable mattress which a couple we met did or look at another hotel. If you aren't drunk when you go to bed than you will not get a decent night's rest. Additionally, the Polynesian style rooms are neat but if you are on the top floor which is the nicest room to have, they can be very loud because of the thatch roofs. Also don't count on a pool or ocean view unless for some reason there are not too many timeshare people there. My two cents!\n\nReview 46:\nThis is not a 4 star hotel. The rooms were very small. The air conditioner broke. The toilet smelled like a sewer and kept stopping up. The room fan was very noisy. The remote control for the TV didnt work. The beds were very hard, like sleeping on the floor. The dining room was not air conditioned or it didnt work. We had to sweat while we were trying to eat a meal. Very disappointed!! !\n\nReview 47:\nThis place is a sad excuse for a resort. The buildings are old and in desperate need of repair. The air conditioning is largely ineffective. The pillows smell. Dont bother asking for something to get repaired... It will take days. MOST IMPORTANTLY many of our party got sick from the unsanitary conditions in the royal club. Stay somewhere else! ANY OTHER PLACE is likely to be better. I'm a member of the vacation club and I am embarrassed for them.\n\nReview 48:\nThis \"4 star\" resort was total hell for our family and friend. For what we paid and the service we received, I will never stay there again and would not recommend it to anyone. In fact, I will openly campaign against going there. We booked a room through a travel agent for five nights. The first night we arrived and were told they did not have a room for us. Nothing. We would have to stay at the Gran Flamenco some 30 minutes away and come back the next day at 3 p.m. for our room! What a hassle. What poor, pathetic service and management. To top it off, we were offered nothing in the way of a reimbursement or way of making up for their mistake. Then we saw the same thing in the lobby day after day as we stayed there. This is a sham job with crap for help, management, and service. Don't go there and don't let your friends. You'll waste your money. What a con job this place is! I'm going so far as to deny the payment on my visa for the night we were inconvenienced.\n\nReview 49:\nIf someone for the Occidental Allegro Playacar calls your room and tells you 'you have won a prize' but you need to attend a 60 minute breakfast meeting - DO NOT GO! !Our 60-minute breakfast turned into FOUR hours of harassment by seven different individuals all trying to sell us TIME SHARE!!! This was something that we were not interested in purchasing and we clearly made this known. Had I been interested, I would hope that they would assume I have the intelligence to contact someone. We were put in an uncomfortable situation as the staff continuously tried to manipulate (rather flimflamm) us into doing something that we were not interested in. Firstly, how many times do you have to tell someone you are not interested in order for them to understand without being rude. And secondly how can something get marked down from $40,000 to $29,000 to $6900. But it didn\u2019t stop there. If we couldn\u2019t do the $116 per month, how about 7 trips for $1999!! What an incredible offer my foot ... all they wanted was us to sign SOMETHING ! !If approached by anyone ... tell them where to go!\n\nReview 50:\nThe service was great and the people were so friendly! We loved the buffet and tried different foods every night. Rooms were rustic- mayan style, with thatched roof. Loved location, as we could walk on beach , and 25 minute walk to Playa Del Carmen. Resort is older, but we loved the grounds and animals. Pools excellent, and great food available most hours of the day and night.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33299, "query_start_index": 33301, "query_end_index": 33301, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 998, 1839, 2682, 3180, 3935, 4762, 5351, 5832, 6236, 6656, 7533, 8541, 8870, 9622, 10583, 11455, 11673, 12475, 13585, 14299, 14819, 15492, 16363, 16900, 17801, 18189, 18962, 20001, 20809, 21612, 21898, 22332, 22882, 23833, 24492, 25160, 25722, 26121, 26689, 27220, 27417, 27636, 28520, 29129, 29953, 30357, 30820, 31809, 32909]}
{"id": "2515559", "pid": "2515559", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed at the Encore for the recent SEMA show and I was impressed with the hotel and staff. All the staff from the waitresses to the front desk staff and even the maintenance man in the hall way were all polite and eager to serve. Room was spacious clean and very quiet, it was like a vault. I could only find one place to have breakfast at the Encore and that was Society Cafe. Other mornings I walked to the Wynnn and ate at the buffet. I would probably stay at the Wynn next ime but would not hesitate to stay at the Encore.\n\nReview 2:\nThe room had a clean crisp design. This is one of the newer hotels in Vegas and you can tell. We were in a suite with a nice sitting area and TV that rotated around to either the bed or the sitting area. The bathrooms were big with a dual sinks. The free valet was quick and convenient. I've stayed at a few hotels in Vegas and the Wynn and Encore are my favorites.\n\nReview 3:\nWhen one says they are the best of the best, I expect them to back that up. But they didn't. Good: nice hotel, rooms are decorated modern, casino nice to look at, pool is great as well The restaurants and bars are fabulous as well. Bad: No coffee in the room, the snacks in the room have a sign stating that if you remove anything for more then 60 seconds, you will be charged for it. They do this by the weight. Everything is expensive (no surprise here). Worse: We had 2 rooms booked with queens, desk said too bad, since the fine print does not grantee this, even though we called back after making the reservations to double check. Manager said same thing, and that there was nothing he could do. Wasn't too apologetic either. Had that, I don't care attitude. Waited 2 hours for our server to finally come back to us at the pool for a drink order. 2 hours!\n\nReview 4:\nI wish I could remember our bellman's name because he set the tone for our exceptional stay at the Encore. He was so solicitious and informative. This man had obviously been trained to perfection and made us fall in love with the Encore like he seemed to be. The automation in the room, the amazing view of the Strip from the 57th Floor, the LCD in the bathroom, and the wonderful experiences at the pool, casino and restaurants all made us Encore loyalists.\n\nReview 5:\nIt's a very nice and chic hotel. Just one thing I would say is that they charge you for everything extra, which make you feel less exclusive. I would prefer to pay my room a little bit more but have access to all the pools and night clubs. We had a tower suite on 57th floor....view to South strip was great!!! The room is also really nice (although there is no jacuzzi).\n\nReview 6:\nsparking clean, great services, good food, good lighting,beautiful place a little bit too far from center of the strip\n\nReview 7:\nThe Encore Las Vegas is a gorgeous hotel the embodies everything \"vegas\" without being gaudy. The rooms are large and beautifully decorated with floor to ceiling windows and a view of the strip or downtown. The beds are comfy with bedside controls for lights, curtains, and a privacy setting for the door. The bathrooms are spacious with a large shower and nice soaking bathtub with all the amenities you need. Some might complain that the Encore is too far at the end of the strip but it's a perfect location for shopping at Fashion Show mall right across the street. The staff is very helpful and the spa is a gorgeous destination when you want to get away from the casino seen. Wouldn't hesitate to go back!\n\nReview 8:\nMy family and I are frequent visitors to Las Vegas and this was our worst hotel experience! First of all, registration was very disorganized and took forever. I did a phone booking for a suite with double queen beds (which was clearly stated in the confirmation email that I received from them). However, I was given a room with one bed and it seemed like it was a big favor that they gave me an uncomfortable rollaway bed instead of another queen bed. To make things worse, the room keys didn't work....security took forever to respond to open the room & I had to stand in line again at the registration desk to get the keys re-validated. The bathroom floor was filthy...there was some gooey material that was not cleaned. I would not stay at this hotel again and would not recommend it to anyone.\n\nReview 9:\nI have been lucky enough to stay at 50% of all the hotels in Vegas and the Encore was the best hotel I've been lucky enough to visit. The rooms were beautiful and very clean, the staff was excellent and very friendly and the food was tremendous. Great hotel for a couples get-away!\n\nReview 10:\nI just returned from a 3 night stay at the Encore. Despite having requested a non-smoking room and getting a room on the 63rd floor which is designated as non-smoking, there were ashtrays in the room and people were walking the hallways with cigarettes in hand. Getting into bed at night meant pulling a duvet that smelled vaguely of tobacco over myself- YUCK! Down below in the hotel, people walk around puffing away in the casino, at the coffee shop, at the pool and stroll past the restaurants. I lost my appetite, got nauseous and had a perpetual headache. It is not pleasant at all.\n\nReview 11:\nI have stayed at 5 star hotels all over the world and this was by far the worst I have ever stayed at and most certainly not worth the price. I know this is Vegas and no hotel will be as good as Europe or Asia, but the place was loud, busy and the service was not up to what i would expect as a Wynn property. When we arrived our room was not made up and when we companied no-one helped us to move to a new room (where the new key did not in fact work.) Again, more complaints and no support. I actually refused to pay the bill (of course charged anyway.) But overall I would not stay here again. No way is this hotel worth the price.\n\nReview 12:\nOverall a very nice hotel and I certainly did not regret staying there. Pros: -nice that it's a relatively \"smaller\" hotel, so it's a bit more intimate than many other strip hotels in terms of the size of the casino -fabulous drinks at the pool -lovely decor in public areas -all the staff we encountered were very friendly and helpful Cons: -pool area was almost completely full on a weekday at the end of March. Would hate to see it on a weekend- you wouldn't get a chair! I was also surprised with how small the pool/deck area was considering the size of the hotel. -Long walk to the center strip area (not the hotel's fault, of course!) -Had to wait for our room to be ready (arrived about 4:30 PM, room was ready in an hour). Kinda annoying after a long flight- if we're there after check-in time, I think our room should be ready! Since the Wynn has renovated their rooms, I would suggest staying there for the larger pool area and closer walk to the main part of the strip.\n\nReview 13:\nMy husband and I stayed at the Encore Wynn the week before Easter. On the day we arrived I had a pre-natal massage at the Encore Wynn spa - it was so nice!! We at Wazuzu, the Society Cafe and one of the cafes over at Wynn. Overall the quality of the food was very good and service was good. The room itself was very nice, whenever we needed additional amenities we didn't have to wait long. I would go back to the Encore again!\n\nReview 14:\nArrived here as the first stop on our honeymoon. The place is immaculate. Check in was quick and easy, and the room was fabulous. We were on the 61st floor, with a stunning view of the strip. We went for the cheapest room they had to offer, which was about $170 per night, and worth every penny. The room was really low key, nothing opulent, but very classy indeed. 40\" TV, nice long couch and desk, with a very well stocked mini bar (expensive).The bathroom was huge and immaculately clean. The casino is by some way the classiest I saw in Vegas, but you don't need to gamble to enjoy this hotel. I would heartily recommend it to anyone. Do the buffet in the adjoining Wynn for breakfast, lunch or dinner- it's a short walk through the hotel and for the price it is fabulous.\n\nReview 15:\nWe stayed at the Encore tower suite, the Encore made it very hard to leave Las Vegas. It was wonderful waking up to the amazing views through the floor to ceiling windows, it was very posh but some how felt very comfortable like you were home. The hotel is beautiful from beginning to end. A great location were you can easily access the Fashion Show Mall and neighboring hotel/casinos. The lines for checkin looked pretty busy but we got a room in less than 10 min. Also some of the best and swakiest restaurants on the strip. We are heading back to Vegas and staying at one of the Whynn apartments...the feeling thet you receive there is addictive.\n\nReview 16:\nI am just finishing up 5 days here at Encore. Check in was not easy. We had 3 rooms and only 2 were ready. All 3 were to next to each other. We reserved 6 months in advance. 2 rooms were on the 22nd floor, the best they can do was 39th for the 3rdmroom. The problem is the 39 is a different set of elevators. So each time we wanter see our family, we had to go to the lobby and switch elevators. In each of the rooms, you could hear the people in the next room drying their hair, talking and flushing toilets. Also, the hall noise is really bad at 2am. The room has 1 tv on a swivel so it blocks the view from the bedroom to the sitting area and outside. The AT]M charges 25.00 to talke out 200.00 I would nor recommend this hotel.\n\nReview 17:\nThe Encore met all of my expectations of a 5 star resort. I will judge all other Vegas hotels by how they compare to the Encore. The rooms were large,feature an amazing view and made me feel like I was a Hollywood insider. Since I'm a teacher in the Bronx this is difficult to do. Although the entire resort is breathtaking, the spa and sandlewood massage were my favorite parts of my experience. By far the best massage I've ever had.\n\nReview 18:\nWe had a dreadful experience at this hotel and would not recommend it to anyone. Other reviewers have listed the faults in detail so I won't repeat them, but I wholly endorse all the criticism of the diabolical customer service and the extortionate fees for services that are normally included in the price of a decent hotel. We switched to the Signature at MGM Grand and it was a hundred times better.\n\nReview 19:\nThe Encore at the Wynn Las Vegas, is a jewel to be discovered. The rooms, which are suites are spacious and have a great view no matter which side you stay on. The Spa is the most beautiful we have ever visited. It has a Morrocan theme which is luxurious as well as relaxing. The massages, facials etc. are wonderful. There is a gym, many restaurants, two pools, nightclubs, and of course the casino area. Because of its proximity to the Wynn you also can use any of those amenities. My husband and I have stayed at both hotels. We find everything we need here, and most times never leave the hotel area! There is a great sports book as well. Stay at either property and have the time of your life!\n\nReview 20:\nI really appreciate the attention paid to every detail at the Encore!! The hotel and grounds are beautiful and service is second to none!! Thanks for another wonderful stay! !\n\nReview 21:\nBooked a room in The Tower Suite. From the time we parked the car eveything was perfect.Quality of room, staff, food.\n\nReview 22:\nIt is 1:30 am, Monday, and we haven't been able to sleep yet in our room at the Wynn. We are on the 38th floor facing the golf course, & the loud music & the pounding bass from the GROUND floor is vibrating the plate glass window, the walls, & every cell in my body. When we called down to the desk to complain, we were told it was their nightclub, & Will I Am was performing. The show will be over at 4 am. Evidently that explanation was supposed to make everything alright. When we weren't impressed & asked for another room, she said there weren't any vacant rooms, but they would give us a $150 credit on our tab. Also she promised to ask the club to turn down the volume. They didn't. After reading the other numerous complaints dating back to 2008, I think the staff is toying with me. This is nothing new to them. We are booked for two more nights, but we are checking out tomorrow. $150 just isn't enough compensation for 3 sleepless nights.\n\nReview 23:\nWe made a reservation at the Encore last year and having read the reviews we were excited to be staying there. The hotel did not disappoint from the moment we arrived the reception staff were excellent, the rooms were amazing - the most comfortable beds without question, along with a fabulous bathroom what more could you want. The hotel is linked to Wynn via a walkway which houses amazing shops, there are also plenty of restaurants to choose from including an array of deli's and 'cheaper' eats to wonderful restaurants with world class food. What particularly inmpressed was that the restaurants were not over priced hence we ate in either Wynn or Encore during most of our stay. The pool area at both hotels is again pretty special with plenty of sun lounges, the European pool area is a fun addition which appeals to varying age groups - particularly fun during the weekend. I would definintely recommend both Wynn and Encore, we have never stayed in the same hotel during our many visits to Las Vegas but these hotels have really swayed us to return next year.\n\nReview 24:\nInstant charge for room rate $200 per night (discounted for tradeshow rate) plus $150.00 incidental charge per day so extra $600.00 for stay. Room service was called twice to pick up food from dinner, it sat in my room until I put it outside where it sat until I left the next morning. The entire hall smelled like old food. They did not wipe down the counters in the bathrooms when cleaning and did not do a great job there. Hallways smelled like wet dog when you got off the elevator. Food in all restaurants mediocre except for Society which was good. Gambling tables are all more expensive than other hotels. Check out was horrible. Tried to call service and just kept getting disconnected. Guest book says you can use their healthclub if you purchase a spa treatment, not true, you must spend $75.00 worth on spa treatments to get the healthclub kicked in. Hotel managers are rude and pompass, don't care about guests at all. There are so many other great choices in Vegas than the Encore. Don't stay here.\n\nReview 25:\nFrom the moment we arrived, the employees were professional, helpful, and courteous. we had an issue with our key not working and a mini bar attendant stopped his work to help us. The suite was clean, comfortable, spacious with great amenities. The hotel layout is not confusing and it's located across the street from the shopping center. The people who keep the public areas clean do a fantastic job. Fitness center was new, clean, efficient.\n\nReview 26:\nMy wife and I stayed at the encore the first night it was open to the public. We had booked a suite but we were contacted by the hotel front desk manager telling us we could not have that room because of a computer glitch that they were over booked. We were offered a regular resort room for a discounted price. Not really a great consolation considering thats not where i wanted to stay. The truth was they had vips staying in the suites and didnt care about the little people. Not a good way to start. Overall hotel is average for vegas standards. Small gaming and lobby. A few upscale restaurants, switch being the coolest. The Encore did nothing to set itself apart. Rooms were beautiful but not functional. Sofa faced away from a swivel tv that you can watch only in the bedroom or the sitting area. My suggestion stay at the palazzo where there standard rooms are much more functional. With vegas always raising the bar this hotel just may be right on par. Not what i was expecting.\n\nReview 27:\nRoom was clean and modern. The beds feel like what I imagine the clouds in heaven feel like...lol. Bathrooms are huge with an lcd t.v. If you are looking to stay like a vegas baller stay here. Hotel is a lil far off the strip but worth it.\n\nReview 28:\nI confronted a bartender for degrading a patron after he acknowledged the bartender didn't pour any alcohol in his drink, but still charged him $11. Surprise, surprise! The patron was upset and as soon as he said something, he was verbally abused by Miguel the bartender after the acknowledgment. So I stepped in and confronted the bartender, and notified his superiors, unfortunately the hotel staff couldn't have been any less helpful. I guess confronting a bartender by the name of Miguel, who is extremely unprofessional, and for lack of a better word, ghetto!!! Is not allowed or acknowledged by the encore management staff. They were extremely uncooperative with the investigation, and I'm sure they kept the unbelievable rude Miguel, and his extremely rude manager Anthony on staff, which exposes future customers to this unfriendly and unprofessional environment. I will most definitely take my business to the Venetian/Palazzo or any where for that matter, as they know how to treat people, in a kind and professional matter. Keep in mind I was not originally a victim of encores horrible customer service, what triggered my abuse was sticking up for someone who didn't have the courage to stick up for himself.\n\nReview 29:\nAlthough this is a beautiful property, the staff is horrible - everyone from servers, front desk, concierge are very rude and offensive. They act like you are annoying them with every request. And yes, this is a \"club\" atmosphere - there were prostitutes everywhere in outrageous outfits. The \"clientele\" also were dressed like hookers in bikinis and high heels. NOT a place to relax. Horrible. DO NOT STAY HERE.\n\nReview 30:\nMy wife and I stayed here six nights this past June (2009). The hotel is beautiful and the staff was courteous and proffessional. The check-in process was quick, but that could be due to our early arrival time (10:00 AM). The room was large, which was one of the reasons that we chose this hotel. The food was excellent in the restaurants and [lentiful in serving size. However... ...the air conditioning system is a terrible design. The unit is located in the living room with no other vents in the bedroom or bathroom. So it's 60 degrees in the living room and 85 degrees in the bathroom! The casino is a yawner, pool is packed (which is to be expected) and the clubs do not offer any advantage to gaining entry, even though you are a guest of the hotel....probably because at the this time they are the hottest clubs....although on a phone call before our trip, we were told that our room key would gain us entry...this policy is not adhered to.\n\nReview 31:\nA top quality Vegas hotel, but down at the pool we moved our sun beds into the sun, and were asked to move them back into the shade as that was where they were put, there was about 10 people by the big pool but the security guy was having none of it. We packed up and went next door to the sister hotel the Wynn and no such problem. Security is spoiling the paying guest experience mr Wynn ,\n\nReview 32:\nI had great time with my friends we enjoy a lot I want to go again.It was my great ungorgetable time at Encore...I recommend Encore hotel everyone..I am sure you will enjoy..\n\nReview 33:\nThis hotel is very overpriced, from the hotel rooms to the restaurants to the bars. Casino itself is very boxy and maze-like. Staff uninterested and unfriendly. Rooms are slightly above standard remodeled Vegas. Would not stay there again.\n\nReview 34:\nHad 2 nights comped and paid for 2. Unbelievable hotel. The room is so nice I am redoing my bedroom just like it! Everything about the Encore was great. I will only stay here when in Vegas!\n\nReview 35:\nThe rooms in Wynn's Encore are better than the rooms in the Wynn Resort, mainly because they are all suites. Until this trip, I thought the regular rooms in the Wynn were the nicest in Vegas. While the rooms are expensive, there are lots of great deals available. We received an upgrade from the Wynn to the Encore at no additional cost. I have found that the employees at Wynn properties make you feel like you are a welcomed guest and not just a another warm body. The casinos, and lobbies are the most beautiful in Vegas and you almost feel like you are in a much smaller botique hotel in the Ozarks. This is not an easy task in resorts that house thousands of customers. Steve Wynn may not be the most popular person in Las Vegas, but he knows how to the best resorts time after time.\n\nReview 36:\nThe Encore is easily the premier place to stay and play in Vegas. It's pure luxury from top to bottom. The pool is great, the casino is stellar (and not smoky at all) and the rooms are pure decadence. I've stayed at several places in Vegas and the Encore is second to none in bringing together class, style and hipness.\n\nReview 37:\nFirst and foremost, nothing for kids to do. Everything is adult oriented so you have to go someplace else. In addition, most of the restaurants and entertainment is on the Wynn side so a 10 minute walk with kids each way every time. Food is outrageously expensive. Service is very uneven and it is clear there are no clear hotel guidelines. In most hotels all employees have the same attitude, either good or bad. In this hotel you take a chance with every employee you deal with. Rooms are nice.\n\nReview 38:\nWhilst a beautiful hotel - I booked a high floor to have a quiet time when I was ready to go to bed! Well - we had the room next to us in major partying so I ended up calling the front desk at 4am and they called security to quiten them down. Then the next night we were kept up the entire night with the party going on around the pool \u2013 now we were won the 56 th floor so that was loud music! Since staying there I have read a similar review so the hotel are well aware that the party by the pool is very disruptive but still allow it to go on! They sell themselves as a high end sophisticated hotel but there are huge flaws in the Encore experience!\n\nReview 39:\nRooms were very large, very clean, well decorated and comfortable. This hotel had it's own Ferrari dealership right on the main floor. In its shopping complex it had a Rolex watch store, Hugo Boss, as well as many other well known designer stores. The restaurants were top notch with 12 very well known chefs on hand. On the property it also had its own golf course. I would definetly return....\n\nReview 40:\nMyself and my new wife stayed here as part of our Honeymoon. This hotel is only 2 years old and has to be seen to be believed! We were given a room on the top floor (63 if you're counting) and the view is absoulutely stunning. Our room looked out on to the top of the strip and the amazing mountains behind it. The room itself is perfect, and the bed is the most comfortable thing I've ever slept in! Pretty much everything is available to buy in the hotel, so may save up and get one shipped over! We spent 4 nights here, you could survive without ever leaving the hotel, there are numerous choices of restaurants and bars to choose from. The food ranged from very average Asian cuisine to the luxurious and famous Sinatra restaurant (very good food, but a limited menu and quite expensive. The staff are all very attentive and friendly and I cannot find fault with the hotel at all. Yes it's expensive, but if you're in Vegas you're probably loaded or there as a one off.\n\nReview 41:\nThe hotel is beautiful! The rooms are very nice!! The pool is ridiculous!! I have never stayed at a hotel and had to pay $400 to sit on a lounge chair! One would think that a chair at the pool was an ammenity that was offered. We got outside by the pool at 9:00 am and there was not one \"free\" chair available. The staff was not accomidating when iI complained. They said the only options were to rent a cabana or a lilly pad. We decided to rent a lillypad for $400 on Friday. On Saturday, the price of the lilly pad went up to $500. We refused to do that again so we spent our whole day sitting on the concrete around the pool!!! Not my idea of 4-5 star hotel. Will definately be staying at the Bellagio from now on. They are much more accomidating and when you walk out to the pool they have staff glad to set up chairs for you for no charge!!! !\n\nReview 42:\nAMAZING room and views from the King Panarama suite. Try to book on the south side to get a view of the Vegas Strip. We had the view of the mountains and Old Vegas on the north side which was ok, but not as great as the other. Also, booking a King room only guarantees you will be in the top 10 floors if you are a smoker, only the top 15 if you insist on a non smoking room. Beware the very expensive, greasy breakfast sandwiches at the cafe near check in and try room service instead. Poolside service was stellar, concierge was excellent, but Le Rev was underwhelming. Go see Cirque 'O' instead if you want a really great water show. Competitive with the Belagio for sure. I kept scanning the interior for where they might have cheaper out in decore but they haven't cut corners anywhere. It isn't Dubai, but one if the nicest hotels Vegas has to offer.\n\nReview 43:\nThis hotel is beautiful and well-appointed. The room we stayed in (two double beds) was very large with a beautiful bathroom. What you need to be aware of is that there are 2 nightclubs in the building that, on good weather nights, open into the courtyard between the two buildings and blast the music until 4 or 5 in the morning. The music, and particularly the base, made our room vibrate and the noise was loud. This is a known problem to the hotel, who offered ear plugs when we complained. We did not think ear plugs were a good substitute for a quiet nights' sleep, especially considering this is a 5 star hotel.\n\nReview 44:\nWe started at a another hotel to try to save some money, thinking we wouldn't be in hotel room very much so who cares...well after 10 minutes in other hotel we knew it was time to move on....looked on line and for $100 more we could stay at Encore so figured we'd give it a try. WOW. Great hotel, unbelievable spa, really cool pool, great restaurants -- casino is fine but not unlike every other top rate casino only minor downside is it's at end of strip so getting anywhere else for shows or dinner can be a hassle. But spa was so great it's worth it - do the Couples Retreat!\n\nReview 45:\nWe stayed in a suite for 6 nights. Gorgeous room, huge bathroom with deep tub, big shower and luxurious toiletries. Large bedroom with the most comfortable king bed. Living area with sofa, desk and large flat screen tv which swivels to face bed or sofa. Full wall windows overlooked las Vegas strip but very quiet, no street noise at all. Hotel was clean, staff friendly and courteous. Lots of restaurants, shops and of course the casino. When staying here you have access to all of the facilities at both the Wynn and Encore including all of the pools. I love this hotel and will defiantly stay here again. It is expensive but they do have offers at times, we booked on an earlybird offer 9 months in advance and it was worth every penny.\n\nReview 46:\nWe stayed for 5 nights at the Encore..a beautiful Room, gorgeous view of the strip and the mountains. The hotel is in a great location by a walgreens, and a liquor store for room supplies, in case you just want to get a bottle of wine and enjoy the view. The only knock I have was the fee for wireless internet and use of the fitness center. I say they just include those services in the price of the room...It is $30/day/person to use the fitness center (which is included as the spa fee). It just seemed a little crazy to be staying in a 5 star hotel without free internet and use of the fitness center. They should at least offer guests the choice of using the fitness center without all the spa amenities.The wireless internet is $14/day (24hrs). All in all, the room was great, the bed and sheets are phenomenal, just hate to feel nickel and dimed. Oh, also wish there was a starbucks on site. There is one across the street at the fashion show mall, but wish it was in the hotel!\n\nReview 47:\nWhy does a five star hotel need to charge you for everything? I mean really 1.50 for a local phone call, 30 dollars to use the gym, 14 to have Internet, and the list goes on and on. Its tacky and poor taste. A hotel of this caliber should not come across as cheap and that's exactly how it comes across. They nickle and dime you for everything. Sure, their cliental can affort it but its still poor taste. My husband and I were there for 3 nights and 4 days. In that time housekeeping never paid us a visit EXCEPT at 8:00am the day we were checking out. Our room wasn't exactly the cleanest either. There were crumbs under the bed and the bathroom floor looked like it hadn't been mopped around the toilet. Gross. There were also some funky things in the shower. Sure, the Encore is pretty to look at but unpleasant things lurk beneath the surface. In my opinion its tacky. customers do not come first...its Wynn's bottom line You will not find class here. My husband and I will never stay again.\n\nReview 48:\nOne year in business and still the best hotel on the strip. Chic, hip, and modern, but with a warm soul (unlike anything at City Center). Most past reviews are very accurate in the descriptions of the hotel and rooms. Check in is showing signs of improvement over the past year. Rooms are still very clean and new, showing very little wear and tear. Yes, there is currently some strip side construction going on, but this is of very little consequence to the resort itself. If what little noise they're making bothers you...what are you doing in Las Vegas? Restaurants at Wynn/Encore can be just okay. None bad, just some better than others. That said, they all have relatively high price points, so you go in expecting great and just get okay. A few tips: -Wynn coffee shop has great espresso based coffee drinks -self park at both Wynn and Encore is amazingly smooth -Wynn Buffet breakfast before 9:30, no line -quiet place for breakfast...Tableau -best hotel mattress\n\nReview 49:\nWe were very impressed with your friendly staff and the all around cleanlyness of your hotel.\n\nReview 50:\nMy Husband & I spent 3 nights at the Encore with the Garth Brooks Unforgettable Weekend package. It was an AMAZING weekend. We had a Tower King Suite on the 60th floor that overlooked the Vegas Strip. Private VIP entrance to the hotel with Concierge Service. Everyone on the staff was very friendly & helpful. The package included credit at the spa, Switch Steakhouse, Sunday Jazz Brunch & for Garth merchandise. We also had 3rd row seats for the Saturday night show. Best show we have ever seen. If you are a Garth fan, you must call the Encore for this package!! Worth every penny we spent.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31084, "query_start_index": 31086, "query_end_index": 31086, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 715, 1092, 1964, 2434, 2817, 2947, 3669, 4479, 4772, 5372, 6019, 7012, 7452, 8241, 8904, 9648, 10096, 10511, 11222, 11410, 11540, 12502, 13583, 14607, 15064, 16065, 16317, 17550, 17975, 18936, 19340, 19527, 19779, 19981, 20782, 21114, 21623, 22287, 22695, 23681, 24542, 25411, 26042, 26633, 27385, 28383, 29392, 30375, 30481]}
{"id": "1729030", "pid": "1729030", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I stayed at the IQ hotel on our first night in Rome. The bed was HARD AS A ROCK, but the rest was absolutely worth it. Matter of fact, we would stay there again. The bed being super hard seems to be a theme in Rome. The only bed in Italy that wasn't hard, was at Boscolo Palace which we paid over 350/night. The roof louge was nice and had a wine vending machine. It was central to everything and the staff was AMAZINGLY friendly and accomodating.\n\nReview 2:\nIQ Hotel was definitely a great choice for us. So close to restaurants, shops, transport but in a quiet street with no road noise. We loved having a laundry on our floor to catch up on all the dirty laundry, and the rooftop cafe area is soooo relaxing. This hotel has vending machines on many of the floors selling hot drinks, alcohol, sandwiches and snacks, all at really cheap prices (hot chocolate/coffee - 50 cents). Very large rooms with large bathroom. The only complaint we had is that the air conditioning was turned off when we stayed, and the room was rather hot at one stage. Would stay here again for sure.\n\nReview 3:\nA pair of my jeans went missing during my stay in January 2012 which when queried Melanie Peer - Guest Relations Officer I'm still awaiting a reply to my email sent over 48 hours ago\n\nReview 4:\nMe and my boyfriend stayed at the iq in a standard double room. When we arrived we had very friendly service we checked in then went straight out to explore... when we came back our room was ready and it was a good size double n the bathroom was great size too... the whole hotel was very clean and staff friendly. Being off a main road meant minimum outside noise too. You can walk anywhere from the hotel and we did bout 10 miles in one day. It's 5 mins from the train st too which was great for getting home. All in all a brilliant stay\n\nReview 5:\nWe stayed at the iQ in early October. This is a very chic modern hotel as shown on their website. We didn't mind the fact that it wasn't decorated in a Roman motif. We wanted a reasonably nice sized room, which we got. The rooms a simple but comfy. We didn't have the breakfast included and didn't end up eating breakfast there but we checked it out and it looked like a typical buffet with hot/cold selections. We opted for pastries and coffee at a coffee bar/liquor store just on the other side of the opera house. Great coffee. Some points: 1. Clean, spacious rooms 2. Good wifi 3. Quiet location about 10 minutes from Termini train station 4. About 25 minute walk to Coloseum, same for Trevi fountain. We're walkers so we walked everywhere. Even back from the Vatican. 5. Friendly staff Plenty of restaurants nearby. We loved La Taverna dei Monti about a 8-10 minute walk away. Great food at reasonable prices with complimentary biscotti and limoncello after dinner. See reviews for this place on Tripadvisor. We wouldn't hesistate to stay here again or recommend.\n\nReview 6:\nTravelled with a group for a weekend trip and to take in a rugby international. All the reviews are accurate. This hotel may not be for you if you want traditional 4/5 star service and ambience but the hotel is well located, spotless, the bedrooms are a decent size and the bed firm and comfortable providing a great nights sleep. The staff were friendly and very helpful. Thanks to Melanie who recomended a super nearby trattoria. The lack of a serviced bar was no problem as the vending machines provided a decent selection of drinks at very good prices and the roof top terrace was a pleasant place to enjoy a night cap. All in all a good choice for a convenient and comfortable stay when visiting this fantastic city.\n\nReview 7:\nLoved this hotel. I felt like I was in North America in it, and then when I went outside I was in Rome. It was clean, quiet, comfortable and modern. The shower was awesome too. The staff were also great. Great location too...5 minute walk from the main train station and even closer to a metro stop. Oh, and they also have free Wifi (that actually works) and a really good breakfast ($10). Got a good deal on Expedia for this hotel as well. Basically, it's the perfect home base for your stay in Rome.\n\nReview 8:\n6 of us stayed in 2 triple rooms. Impeccably maintained and unbeatable location. I travel extensively for business and am VERY particular about the arrangements I make for family. This trip, intended to be a \"once in a lifetime\" experience for my family; the accommodations had to be perfect. Having spent an entire week in Rome, walking past all the hotel options I was presented with, before booking, there is no doubt in my mind that the IQ was by far, the right choice. il migliore! !\n\nReview 9:\nI would like to tell that my parents stayed there and had some problems! Their Iphone and 2 sunglasses just desapeared in their room and the hotel told they couldn\u00b4t do anything! They didn\u00b4t even call the police!! This is not a safe hotel, i don\u00b4t recommend! !\n\nReview 10:\nGreat location. Extremely clean room. Have stayed in other hotels of this type (i.e. you only pay for what you use) but it worked so much better here than anywhere else. Staff great when needed. Four star facilities. Would definitely recommend. Nice restaurants nearby in Via Urbana as well. Particularly liked the self service alcohol vending machine!\n\nReview 11:\nThis hotel was in the perfect place in Rome. Walking distance to the Colosseum, A block away from the Termini Station A nice 20 minute walk to the Vatican--passes the Trevi Fountain on the way Next to a main street with restuarants Next to the Opera House You can't go wrong with this hotel. It was incredibly convenient from the Train station with an extremely helpful staff. I will stay here again. There are only 2 washers and 2 dryers in the hotel (in case you need to do laundry)\n\nReview 12:\nNew hotel (or we better say hostel...). very clean very helpful staff. from the other side its very basic and simple hotel - look more like a good hostel. we could find much better choice for this price. we paid 105 eur for night and we met friends that paid 5 eur less and got mucht mutch better hotel, in better location incl breakfast. the iq hotel will be a good choice for about 50-60 eur for night. dont pay more.\n\nReview 13:\nHotel very well located, 5 minutes walk from Roma Termini \"and 2 minutes walk from the metro station\" Republic \". Rooms very comfortable and clean. Breakfast superb. The entire staff is fantastic. Surely I come back to Rome and will not hesitate to choose this hotel again.\n\nReview 14:\nWe had three excellent days in Rome staying at I.Q. Hotel. It was an excellent location and the staff very helpful. Reception held our bags when we arrived in the morning and by mid-day our room was ready. I.Q. hotel provided all we needed and it was an extra bonus to have laundry facilities, which I have never seen in Europe before; the vending machines are also a great idea. Breakfast too on the rooftop terrace is excellent. I would not hesitate to recommend I.Q. Hotel.\n\nReview 15:\nWe couldn't have chosen a better location for commuting to and from the city of Rome. The hotel rooms at IQ Hotel were modern, clean and perfect for a duo of women trying to capture the essence of the city. The shower was clean and had great water pressure. The hotel staff was extremely helpful with making reservations, giving directions and answering our needs. Given the Italian transportation system was on strike the first day of our arrival, we were able to walk many miles to Vatican City even though we were miles away. Attractions are within walking distance and the key ingredient was having the central train station a 6 minute walk away and the Metro just a 2 minute walk. Commuting to Florence or other cities was a snap. We'd recommend this hotel to anyone that isn't looking for a fancy European hotel. The only suggestion we'd make to a female is to bring along a hairdryer that has a strong voltage that works in Europe. We're planning to return again if the opportunity allows itself. Plus, free WIFI was a huge benefit.\n\nReview 16:\nThe IQ Hotel is in a prime location for sightseeing,close to the metro and the main train station.The staff could not be more helpfull and friendly,the room was a double with plenty of space.The breakfast was very good, eat all you want to keep you going until afternoon lunch.The only thing I was dissapointed with was the lack of English stations on the tv.All in all had a great stay at the IQ Roma.\n\nReview 17:\nRight away when we arrived in the hotel the atendants where very nice to us and explained to us everything we asked about the city, and because we arrived very early the room wasn\u00b4t available so we waited using the internet that is free in all the hotel. When we got to the room, it was all very clean, organized and beautiful, the bathroom was huge and very clean too. In the hotel we had a lavandery, food machines and everything we needed for a good stay, the localization was very good too, near everything, so i recomend this hotel for everybody who wants a good stay in rome.\n\nReview 18:\nBrilliant hotel, nice large rooms, modern feel and amenities, lovely new bathroom with bath and separate shower cubicle and lovely terrace that's not crowded (most of the time, we had it to ourselves). Nice staff and good location, 15 mins walk to Spanish Steps and Republica tube station only 3 mins away. Could find no fault. Taxi from Fiumcino 45 Euros. Book early because this truly is a fab hotel near to everything.\n\nReview 19:\nHaving spent some time looking at horrible chintzy hotels in Rome, I was delighted to find the IQ hotel on trip advisor and changed the dates of my trip so I could stay here. The hotel was modern and clean, although in my opionion on the cheaper end of modern (but I've stayed in a brand new vegas hotel recently, so it's possibly not fair of me to judge it on those standards) The beds were a tad firm, but sleeping wasn't a problem as the rooms were lovely and quite, I didn't hear anything from other rooms above or any noise at all from the corridor. The hotel is in a central located and has an amazing roof terrace. The breakfast at 10 euros was very good value and the breakfast outdoor area was a bonus. All staff were friendly and helpful\n\nReview 20:\nLarge room, nice and and clean. Friendly front desk service. Central location. My son loved the shape of the hotel - irregularly trapezoidal. Would like to see more English language channels on TV.\n\nReview 21:\nThe hotel fully met our requirements - somewhere fairly central for sightseeing. Our bedroom was fairly small but very clean and quite sufficient, with excellent house keeping. Reception and other staff were professional and friendly. The buffet breakfasts (10 euros extra per person) had a wide variety of foods on offer, and were served in a very clean breakfast room. We found the small fridge in our room very useful for cold drinks and could be used for food if one wished. Because our flight was late arriving in Rome we arranged transportation from and to the airport, through the hotel for the 4 of us This was not cheap (129 euros), but it was there when we arrived and promptly got us to the hotel with the minimum of delay. Similarly, when we left, we were taken to the airport, through the Rome evening rush hour traffic in good time for our return flight to UK. If there is any criticism to be made. then it is that the bedroom was very hot at night, and the heating controls were not easy to understand - however an open balcony door was a solution.\n\nReview 22:\nBooked this hotel based on the TripAdvisor rating and hoped for the best. Great location. Huge room. Beautiful bathroom. Great rooftop deck (loved the self-serve wine vending machine!) Excellent breakfast. Friendly staff. There were 3 of us and they eagerly accommodated our odd group placing a full extra bed in for comfort.\n\nReview 23:\nI'm sure there are many good hotels in Rome but if you're used to US style hotels than the iQ is the hotel for you. It's modern looking, clean, has friendly staff and is centrally located. You're 5 plus minutes walking to the Rome Ternimi and two blocks from the Republicka Metro. Several grocery stores / supermarkets around the area, and there's one around the block. The mini-frig was great to store drinks and the room has a safe to keep valuables. My family rented a quadruple room - one king, a single and sofa beds. Found it very comfortable. And all rooms are non-smoking though they do have smoking areas. Tried the breakfast once and it was good but who can eat a buffet at 10 euros a person per day everyday. My family bought cheese & cold meats (stored in the frig) , bread, milk and juice, and brought it up to the 5th floor terrace to eat in the morning. Spent a third for a family of four. And relaxed while eating breakfast. You can also buy your coffee at the vending machines at the roof top. Would definitely stay at the iQ again!\n\nReview 24:\nIQ Hotel Roma is a hidden gem. It is very quiet, very modern, and the staff are very friendly and accommodating. It is convenient to the train station and bus and Metro lines. The Roof Garden Lounge is great - just buy a bottle of wine from the vending machine on-site and relax and enjoy the open air lounge. It's a great place for breakfast, too.\n\nReview 25:\nVisited this hotel toward the end of a two-week European vacation, and was very pleased. The room was spotless, seemed like new, well air conditioned, modern-looking and in a good location. I was so happy to have nice touches like a small refrigerator in the room, excellent blackout drapes, and even a small clothes line in the shower. The hotel's widely-acknowledged vending machines had the cheapest and coldest bottles of water we could find in Rome. We stocked up every day. There were also machines for beer, wine and a wide variety of coffee drinks. We used the laundry machines several times. There's only one washer, and it was 3\u20ac per use, but well worth it. My only complaints were the beds, which were very hard (but that's pretty standard in European hotels) and the dinner recommendation from the concierge, which was a dud. Otherwise, this is a great hotel with a lot of thoughtful touches for travelers.\n\nReview 26:\nWe loved staying at the iQ during our stay in Rome. It is very modern, spacious and comfortable. Perfect for short and long stays. Staff was helpful, smiling and kind.\n\nReview 27:\nThis was the 4th hotel we had stayed in during our stay in Italy. It's in a convenient location, it's very new and trendy, and a decent price. The rooms were modern, spacious, and the bathroom was spacious and very modern as well. Service was friendly and prompt and their command of English was great so it made it easy for travelers. The only thing I'd improve on is that they don't have hair conditioner in their bathrooms, but do have shampoo and bath foam. *TIP they have a private car that you can book to take you to the airport if you want: $45. it's an E class Mercedes which is a nice alternative to the train or bus.\n\nReview 28:\nThis hotel is a gem! Staff, service, location absolutely fantastic. Close to Termini Station and easy walk able distance to all sights and attractions. Clean and comfortable rooms, lovely white bed linen and towels changed daily, extremely comfortable beds, free wifi, excellent breakfast etc. etc. Roof terrace a delight, vending machines for reasonably priced wine, beer, soft drinks and snacks a great idea not to mention the availability of microwave, washing machine, tumble drier, iron, computer access etc.......excellent if on an extended trip. Definitely recommended. We stayed as a group for a w/e and will visit again when in Rome.\n\nReview 29:\nI agree with the other reviewers, so I won't repeat everything. Basically, this is a great option - I think you can't go wrong if you stay here. Every hotel has some pros and cons - of course nothing will be perfect, especially when you try to balance price and quality. You can find better hotels in Rome, I'm certain, but you could also be paying double or triple! I felt this hotel was quite reasonable for Rome, and I had very few complaints (and all are minor). If you want quaint, charming \"old world\" feel, this isn't it - but I prefer this kind of hotel: very clean and modern. There was a clicking sound often in our ceiling - not sure if it was from air vents - we only told them at the end, as it didn't bother us - my wife can sleep through a hurricane, and I sleep with earplugs :) The breakfast was worth the 10 euros each - fantastic spread, and being able to eat on the beautiful rooftop patio outdoors is wonderful.\n\nReview 30:\nJust back from a weekend break staying at the IQ Hotel and was delighted with our choice. It was an easy walk from the Termini Station and although we were early our room was ready for us. Check in was super, the receptionist took the time to show us a map of Rome and mark out the major tourist attractions and how to get to them. Our room was a small double with a shower room but had the bonus of a small balcony. The whole hotel was spotless with the room cleaned daily. The bed was slightly hard but this was the only slight negative I can think of. The area around the hotel has good restaurants for eating out and the vending machines in the hotel are a great addition. Breakfast at 10 euros was good value and had a lovely choice. Will definately be back.\n\nReview 31:\nBeing vary wary of hotels in major cities in Europe - especially Rome, it was very difficult to decide on which hotel to stay, as our taste and opinion could be quite different to somebody else. However this hotel was everything we wanted - small, modern, clean, unpretentious, everything worked, the bathroom was large. Excellent location - we walked everywhere - Colosseum, Vatican (45 minutes brisk walk). Across the road was a great little cafe with excellent coffee & croissant. Just a 10 minute walk to Termini station. Anyone not stable on the cobblestones would be best to get a local taxi. We hope that IQ builds more hotels like this - we would definately stay there again.\n\nReview 32:\nHotel very well located, clean and tidy, staff friendly and helpful. I do not hesitate to recommend!\n\nReview 33:\nWhat a find! Booked this hotel after reading reviews on here and wasn't disappointed. It is very rare these days to find a hotel that matches your expectations but this really does! Everything is new and modern, very clean throughout and the staff were very friendly and helpful. Location is brilliant, you can walk to spanish steps, trevi fountain, colosseum, etc. The vending machine concept works well for snacks, water, etc even wine, all at reasonable prices. We only had one very small niggle which was the fact that the bed was very firm to the point that it effected sleep but even this wouldn't stop us staying there again....don't look at any other hotels, just book it!\n\nReview 34:\nMy sister and I took a flight from CA to Rome, which was very long and we wanted something quick and easy after such a long flight so we took the train into Rome and then walked to our hotel around the corner - can't beat the location and the staff was very friendly and accommodating to us, which was refreshing!! We were leary of staying at a hotel near the train station as we read about other people who had problems with pick pockets but if you know what you are doing and don't flash your money, it's no big deal and we only ran into super nice and friendly people everywhere in and around this hotel... BRAVO!\n\nReview 35:\nIQ hotel had amazing service. The room, although small was very clean and well taken care of. My husband and I walked to the center which is about 20 min leisurely.Breakfast on the roof top terrace was beautiful; the food wasn't something I would eat but my husband enjoyed it. They have a small fridge you can put things into. We were out from early morning to late at night. At night we would take a cab back. Make sure you have the address and specific location points because many of the cab drivers didn't know how to get there even. Language was not the issue my husband spoke Italian. The ride back by cab cheap.\n\nReview 36:\nChose this Hotel due. to the Trip Advisor reviews and we both really liked it, Thanks! Nicely designed modern Hotel. The friendly Staff all seemed happy to be working there! Our room was L shaped and a good size. Shampoo, bath foam and a shower hat were provided. We found the firm bed very comfortable. Had breakfast just the once and it was the usual buffett breakfast, had better and had worse. Nice breakfast room and the roof garden was great and the vending machines. If going back to Rome we would stay here again definately.\n\nReview 37:\nThis is a wonderful modern hotel, don't think I've stopped anywhere before that has felt so new. All the fixtures and fittings were perfect and the layout was excellent. The staff were very attentive and pleasant to deal with. The business centre was nicely hidden away and could not have been better. The vending machines had excellent choice and were good value for money. Smokers are catered for with outdoor areas on each floor. Some minor points though are firstly the fact the heating system was too high and it was almost impossible to lower it which meant the room was always too hot. And the location whilst being in a nice area and having traditional Roman surroundings is rather a long walk from major sights, at least 20 minutes to get to what would be considered a main attraction. No problem if you don't mind walking but it does mean a lot of walking! I would definitely go back to the iQ and wish the owners a successful year.\n\nReview 38:\nStayed at the IQ for two nights in mid-March and thoroughly enjoyed it. Had a room with a balcony, an unexpected treat (I usually end up with an interior room with a view of an airshaft!) Breakfast buffet had a great selection - more than you could ever eat. Convenient to buses, metro and train station. The only problem I had was that I couldn't get the wi-fi to function properly. It would say I was connected but I couldn't do anything past that point. The clerk at the front desk couldn't figure it out either (perhaps it had something to do with the device I was using) and very kindly let me use the business center for a quick e-mail check. Would definitely stay here again.\n\nReview 39:\nGreat hotel situated not too far from termini railway station.We took express train from FCO airport and 5-10 minute walk.Opera house opposite.Newly renovated ,the rooms are modern and the bathroom in our room was large with separate bath ,shower and bidet.Handy coin operated laundry in hotel and vending machines selling everything from sandwiches to espresso coffee and beer ,bottles of wine and even glasses very cheaply .You can then go to the roof area where there are tables and chairs and lounges in an alfresco setting.Breakfast is served up there in an adjoining room at 10\u20ac per person with a good selection of hot and cold food.This is the quietest hotel we have ever stayed in in Rome,we slept in till after 10am! So if you need to go anywhere set your alarm.The staff at the hotel were terrific,so helpful,especially when there was a taxi strike,they showed us how to use the metro to get to the Vatican,so easy when you know how!This hotel was a terrific find on TripAdvisor.\n\nReview 40:\nI read all the reviews on Trip Advisor and decided to go with this hotel. I wasn't disappointed. The room was clean and quiet. I don't mind walking so the location was perfect. Walked to the Colosseum, the Trevi Fountain, Spanish steps, Trestavere and even Villa Bourghese. The staff were very helpful. Two examples: The vending machine ate one of my 10 euro bills and the staff were able to open it up and return the money to me. Then, I had them call a taxi to go to the Vatican and accidentally left my phone in the taxi. The front desk called and stayed on hold to try to track down the taxi cab. (I eventually found the phone using the Find my Phone function on the iPhone -- the cab driver drove around the Vatican till he saw me in line and returned it to me!). The roofdeck was a nice place to hang out before or after the evening plans. My only reservation is the buffet. It's okay, but the not spectacular. I certainly got my money's worth but I only went once and preferred stepping out in the city to get better coffee and food.\n\nReview 41:\nVery friendly staff!! loved the innovative vending machines for everything from umbrellas to wine and glasses! !...enjoyed sitting on the rooftop terrace in the evenings in very comfortable sofas and chairs!.........EASY BAR downstairs near the desk was so convenient for a quick drink/wine at a very affordable price.........OUr room had a great view of the square outside the Opera House....We will stay here again! !\n\nReview 42:\nThis was a fantastic hotel! It had awasher/dryer; play area for the kids; microwave; wi-fi in every room- FOR FREE!!! It was clean, spacious and an absolute gem. It was right near termini station and walking distance to the colloseum!\n\nReview 43:\nGreat location. Less than 10 minute walk from Stazione Termini. Room we had on inner courtyard so quiet would not think you were in such a bustling city. Modern facilities in ancient city.\n\nReview 44:\nThe iQ Hotel was a very comfortable and affordable hotel for our trip to Rome. It was clean, the fridge wasn't crammed with expensive little drinks, there was a vending machine with snacks and toothbrushes on our floor, and another with bottles of various alcoholic drinks on the top floor as you enter the rooftop terrace (which I wish I would have spent more time on!). The breakfast buffet was great, the location made it easy to get to from the train station (if you don't get lost! ), and we didn't have any problems! It was a great stay.\n\nReview 45:\nThis hotel is simple, straightforward and what they offer is perfectly executed. The reception staff were very helpful and polite, the rooms spacious and very clean. The hotel is less than a 5mintue walk from Termini and around 10/15 minutes to the Trevi fountain and Spanish steps. This hotel is a perfect base for a busy trip to Rome.\n\nReview 46:\nGreat upmarket modern hotel. Pillows were slightly thin. Other than that, no complaints. Alberto at front desk was excellent. Slightly on the expensive side for us but highly recommended if within your budget.\n\nReview 47:\nMe and my family stayed here for 4 nights and were very satisfied with the hotel. The rooms were modern and new. Beds were a little hard, but I still slept great. Modern aircondition was great in the heat. All of the hotel was in very clean and quite centrally located. The staff was also very friendly. Good breakfast offered on rooftop for Euro 10 where you could sit both inside or outside. They also offered coin wasing mashines and vending mashines selling everything from food, coffee, wine, beer, snacks to personal items. And at a great price! The best was the rooftop. Here we could bring our own food and beverages (or buy from the nice priced vending mashines) and get away from the croud and traffic. Expecially great if you have small children and small italian coffee shops aren't ideal. There was also a playground there, but still very quiet. The hotel is very modern and minimalistic, so not for you that are looking for a typical italian style and atmosphere. Great value for your money, and would absolutly stay here again!\n\nReview 48:\nThis hotel is very modern, clean, convenient to the train station, and has a wonderful staff. My daughter and I stayed in a twin room the first stay, and a family room the second stay. The staff was very friendly and helpful, especially Jamia. The breakfast room had a nice selection of food. The rooms were larger than I have been used to in European hotels, and very clean and modern. Negatives? minor ones - the hotel is central air conditioned so you cant control the temp in your room as many Americans are used to. Also, we had room 214 which was outside the very useful self-serve laundry room. This proved noisy but that is not really the hotels fault. I would stay there again and recommend this hotel very highly.\n\nReview 49:\nAfter a princess cruise tour, we stayed Roma for another one night. We booked this hotel by reviewed other traveler's comments in Tripadvisor. Hotel is clean with very good decoration in the room and toilet. Or I should say the whole hotel. Location is very very good. It is very near Republique. Will definitely stay in this hotel again when we travel to Roma.\n\nReview 50:\nThe rooms, which are spacious, clean and modern, are serviced promptly each day with clean towels. The breakfast offers an extraordinarily wide choice of continental (cold meats and cheeses), english (bacon, scrambled eggs, mushrooms, etc), fruit salad, fresh fruit, yogurts. There is a roof-top seating area (very pleasant after dark). The location (opposite the opera) is both quiet and central (10 minutes walk to Termini station). The staff are friendly, helpful, and multilingual.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29302, "query_start_index": 29304, "query_end_index": 29304, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "94%", "inner_docs_start_indices": [176, 650, 1280, 1474, 2025, 3105, 3838, 4351, 4851, 5123, 5488, 5985, 6417, 6703, 7192, 8244, 8659, 9253, 9687, 10447, 10657, 11733, 12071, 13133, 13494, 14425, 14605, 15245, 15900, 16845, 17621, 18317, 18430, 19123, 19752, 20384, 20929, 21884, 22579, 23581, 24634, 25066, 25313, 25514, 26070, 26419, 26641, 27696, 28432, 28806]}
{"id": "2515909", "pid": "2515909", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIt is listed as a 3.5 star hotel but I would rate it a 4 star. Immaculate rooms -- clean, modern, and well appointed. Convenient location - near the highway and Disney Parks. Recommended.\n\nReview 2:\nWe stayed here for 3 nights in family suite. This is a great location and base for various Orlando activities. Lots of free parking space and great location. The interstate side rooms can be a bit noisy, but our family suite was on the other side was a really quiet. Breakfast was OK, and we did not have time to use swimming pool or gym.\n\nReview 3:\nThe hotel has a great pool area (not heated) and was very clean and updated. It was very close to the main road with lots of restaurants and shopping. The hotel did not seem to be too crowded even though we were there during spring break. The shuttle to Epcot was very convenient and there were not many passengers. It only goes to Epcot, but there are other Disney buses you can get on if you want to go to a different park.\n\nReview 4:\nto the management and staff,thank you very much for the service,we had a wonderful stay at the hotel that even my little girl age 5 says,i really missed radisson,i know how she fells,we were staying at room 718 for 14 nights,march 31 up to april 14 with two kids and thanks to Rosa who look after the room...also they missed the cookies every afternoon..\n\nReview 5:\nI chose this hotel for a trip to Orlando for our anniversary - the jacuzzi suite was excellent, loved that the rooms have microwaves and mini-fridges, the beds were excellent, rooms were very clean, all staff was wonderful to deal with. The only thing that wasn't perfect was the noise from the highway, but we were on the I-4 side of the hotel, and honestly the noise level was no worse than any other hotel I've stayed at in the past. Overall, this was a favorite! They really think of the little things, and it made for a perfect trip!\n\nReview 6:\nI stayed at this hotel 3 nights because of the positive reviews that I read. When I arrived, I was immediately turned off by the bathroom. Their was mold around the sink area. When I asked the next day to change rooms, I was told all the rooms have similar problems with mold surrounding the sink. I was told that this was a common complaint and no further attempts were made to compensate my dissatisfaction. I unfortunately had to spend another two days, having to deal with the unsightly mold around the sink since I had purchased advanced accomadations.\n\nReview 7:\nNice ,clean rooms but we had a very unpleasant interaction with a salesman in the main lobby at a desk we assumed was concierge. We simpy asked for some directions and had a difficult time refusing a sales pitch for what I assume were time shares. The young man was rude and aggresive when we politely declined his offer for \"tickets\". I would not recommend this hotel and feel the hotel should have some notification displayed at the desk of their intention of sales so that the unsuspecting traveler doesn't wander innocently into the store.\n\nReview 8:\nGood job we're all different. As a travel agent I am lucky to travel quite extensively and have stayed in other Radisson hotels. This one is the worst ever. Hotel itself ok, it was quite clean and modern looking. Situated in the middle of a triange of 3 major roads. The traffic noise was unbelievable. The sign on the door to the hotel says 'NO SOLICITING'. This speaks volumes for me. We checked in a little dubiously. At 10am hotel bar was already busy with scruffy people. Looked like the local 'watering hole'. I was told that this is normal in the USA, that hotel bars are used by locals. These people were loud and already drunk! I have never come across this before. However, we dumped our bags and went outside where my partner and I were approached almost immediately by a man asking for money. We immediately went back indoors, having decided this was not the place to spend the last two nights of our wonderful holiday and checked out. We stayed for less than an hour! There are far better hotels in the same price bracket as this.\n\nReview 9:\nthis hotel is convenient to disney and very clean. I don't recommend buying attraction tickets from the front desk. the sleep number beds were amazing, and the late night staff were very curteous with resolution of problems with minor housekeeping issue with changing linen. Overall it was quiet and relaxing after our long day stay at the parks. And the price is very reasonable. My only complaint was I had inquired about transporation to and from the disney parks at reservation. I was told that buses ran frequently, but was not informed about how infrequent they came around. I would not rely on their bus transportation.\n\nReview 10:\nthe hotel location is perfect , near to most attractions , but fare from the universal studios and sea world , not to mention the traffic when going to these places is long. As for the rooms i really liked how large the space, and the jacuzzi was perfect specially after a long day out.\n\nReview 11:\nWe arrived at 11pm after an exhausting day at the magic kingdom. Needless to say that the kids (8/6/4) just wanted to sleep. They put us on the 8th floor next to the elevators and below (I think) the elevator engine. My kids were immediately asleep before I could call the front desk to tell them about the noise. I did anyway and they told me to to tell the front desk in the morning. But the elevator noise was not the only problem. The ac unit was efficient but very old style and thus also very noisy. And on top of that, the street noise was very loud... So, all in all we didn't sleep a minute and decided to leave in the morning (the plan was 2 nights) and change hotels. When I checked out, the girl said \"Oh I'm sorry, they put you next to the elevators\" In my review, I told them I should not have paid for that room and they offered me a complimentary night in their hotel which I have yet to receive. I don't understand the reviews on tripadvisor. This was a bad experience.\n\nReview 12:\nHaving stayed in some pretty expensive American hotels, I have to say I was expecting an average hotel, nothing special. However, this place was well above my expectations. I love Florida, especially Orlando, mainly because you always get the sense of having an amazing time and you know everyone's enjoying themselves. This hotel just made a day of the parks and malls end perfectly. The facilities I would rate 20/10, and the staff are so friendly, even though Americans are cheery all the time anyway! They never stopped smiling and that's what you need, really. We got an upgrade because my daughter had fainted coming off the plane and still wasn't feeling good. Which was lovely! Easy access to the parks, friendly atmosphere in a stylish hotel. I'll definitely be returning soon!!!!!!! !\n\nReview 13:\nWe recently mad our fifth visit to this hotel and found it to be an excellent value. Service is always great, and the rooms are always clean and comfortable.\n\nReview 14:\nExcellent location to Epcot Resort and Universal Studios. The staff were excellent and the accomodations went beyond my expectations. The on site restaurant was delicious and the menu choices ranked right up there with many upscale establishments. We will use this hotel again when we are in the area.\n\nReview 15:\nIf you are looking for a hotel that is at a great price point and still close enough to Walt Disney you must stay here. The rooms are very spacious. Customer service was awesome. You will not go wrong by choosing this hotel.\n\nReview 16:\nFirst off - vacation is meant to be full of relaxation not stress and fear. I first arrived at hotel, with high hopes that it would fulfill my standards. To some prevail I thought it had. WAIT-- 2 days into my stay, my JEWELRY had gone MISSiNG!! let me tell you, there was a SHHHHH... DO NOT ENTER sign on the door, but housekeeping proceeded with no prevail and no guilt to steal my personal belongings!! I immediately brought this to Management and guess what he did- laughed and treated this with no importance! Instead of taking care of paying customers he called us liars and decided to have a screaming match. Please anyone reading this, know that this is not wrote to attack anyone but to save you and your belongings before u would even consider giving this hotel your money when they WILL steal your belongings and then laugh at u!! !\n\nReview 17:\nNever have we experienced such service at such an excellent price. The size and cleanliness of this hotel was exceptional. We have just come from a 3 week American holiday and this Hotel exceeded all our other stays hands down. I highly recommend this hotel. Thank you Terry and all your staff for a wonderful stay, your cleaners are the best in America.\n\nReview 18:\nIn all my years of travel I have never been treated so rudely by customer service as I was at Radisson. I will never book a Radisson hotel again.\n\nReview 19:\nThis hotel is a hidden gem. We come to Orlando frequently, particularly to the theme park area, and we have stayed in literally dozens of hotels in this area. We will DEFINITELY be staying here again. It is not a large hotel, but it had the feel of a much more luxurious hotel than we were expecting once we were inside. The rooms were very well appointed, beds were extremely comfortable (sleep number), and the rooms were quite large for a standard 2 queen bed room. The lobby is very nice, the staff very friendly and helpful.\n\nReview 20:\nMy first time to stay in this chain. Arrived Thursday around 7-ish and check-in was a breeze. The rooms were very spacious, clean and modern. WiFi connection was very bad (at times, we needed to go to the lobby). The deal we had did not include breakfast. We tried the in house restaurant downstairs that offered breakfast buffet. 10 bucks per person inclusive of coffee and tea. Service here was not very good --server took around 10 minutes to take our order of the omelette (its made to order). They had a variety of cereals being offered but no milk outside on the buffet table.You have to ask the server for milk and then they will pour it on your bowl. I thought this was a very odd way of cost cutting. Seriously, is milk that expensive? So it was a good hotel, but dont eat at the restaurant downstairs.\n\nReview 21:\nWe came here in January with our college-age daughter. Only stayed 1 night wish we could have stayed longer. This place was so clean, quiet and comfy! Never heard any outside sounds from roads, parking lot, elevator hall, or other rooms. We have stayed in Orlando many times over the years as we are a Floridian family but this was the nicest. I love this place and will be back soon!\n\nReview 22:\nWe chose the Radisson Hotel based on good TripAdvisor reviews and a very good room rate. The hotel is close to many restaurants and a short drive to all local attractions. The room was large, clean and nicely appointed.\n\nReview 23:\nWe booked this hotel as a place to start out at, because we found an incredibly cheap online deal. Unfortunately we only stayed those booked three nights and our hotel after this was a disaster. The Radisson is clean, in a super location for all attractions and the staff are super friendly! Well worth a visit!\n\nReview 24:\nRates of the room is around $60-$70 & very conveniently located. I understand that some of the good reviews are b.c. the front desk were very friendly and housekeeping did their job and I must say the warm cookies were GREAT but I would not recommend to any of my friends to stay here. I have seen several complaints about the loud elevator and I still decided to go ahead and book b.c. of the good reviews and the price was a factor also. Our room was next to the service elevator. Heard it constantly in the morning so had to move to another room down the hall. Unfortunately, still heard the main elevator. Very annoying if you are a light sleeper. Whoever they hired to do the bathroom needs to be fired. Wish I could take a pic of the vessel sink b.c. it was very entertaining to wonder who was the genius behind installing it. Next time, i rather spend a lil extra to get a good nights sleep.\n\nReview 25:\nThe Radisson finds in necessary to have high pressure time share sales people in the lobby of its hotel, labeled as its \"customer service department\". It is not the kind of experience I would expect when I am paying for my hotel. I did not sign up for a free weekend vacation at a time share to listen to these people and do not appreciate it when i am paying for my hotel. If you want to be left alone on your vacation I would not recommend this Radisson\n\nReview 26:\nNice, clean and very close to Disney and Universal. I would recommend to improve the breakfast buffet but overall it was a great stay. I definitively would stay there again.\n\nReview 27:\nMy wife and I stayed at the Radisson from 3/15/11 to 3/30/11, the General Manager (Terry) and the staff were very engaging and helpful. The property was clean and new, close to all the Parks and Restaurants, the bar at the hotel was comfortable and welcome all, the bar tender (Shawn) was very friendly and like us enjoyed watching sports.\n\nReview 28:\nCheck in was average. Rooms clean, bed comfy, fairly standard for the times but overall nice rooms. Always good to have a micro & fridge. In-house restaurant service was not good, especially for being one of the two tables full at opening time. Food was slightly less than warm with no flavor. The noise from the highway was pretty loud, again while making it easy to find right off the exit noise was a downer.\n\nReview 29:\nGreat place, nice rooms, clean, friendly, and a great location! Sleep number bed is great. Rooms offer a fridge and mircowave, free wifi, and a nice clean space to relax! Friendly staff, and great housecleaning crew. Excellent location for Disney, you are looking at the entrance to Downtown Disney from the hotel. Location is great for dinning off Disney property, plenty of good dinning choices. Highly recommend this hotel!!! !\n\nReview 30:\nThe Radisson Hotel Lake Buena Vista is a really nice hotel. Clean, reasonable price and convenient to Disney. The Staff is extremely friendly and helpful, the hotel is clean and the rooms is adequate for the price paid. If you cannot stay at a Disney property then i highly recommend the Radisson.\n\nReview 31:\nI recently stayed at this hotel with my wife and 2 young children and it was the perfect base for visiting the Disney parks and Seaworld both of which are within a 15 minute drive. There are also excellent places to eat and shop within a few minutes walking distance. The room itself was pristene, very comfortable and exactly as promised. The buffet breakfast was excellent but we didn't eat in the restaurant at other times. All the staff were extremely helpful. An excellent place to stay and somewhere i would recommend to anyone looking for a comfortable place stay with everything to hand.\n\nReview 32:\nJust got home from staying at Radisson Hotel Lake Buena Vista I miss it already! It is a Very clean Hotel and I think it is Beautiful!!! The staff are the nicest people very polite and helpful!!!! The rooms are clean and modern. The only problem was the beds are alittle uncomfortable . The location of the Hotel is Great 10 minutes from all the parks by car. After a long day of walking it was great getting into the hot tub and pool then over to poolside bar!!! !.Will stay again Great Value!! !\n\nReview 33:\nMy worst hotel stay for quite a while. I booked a 'superior' room'. What I got was a second floor room next to the elevator area with a view onto a wall. The kicker was that I could not get a wireless or ethernet connection in my room because they had 'run out of IP addresses'. The last time that I stay at a Radisson.\n\nReview 34:\nThat\u00b4s not a bad hotel, but be stolen is not something I can easily get trough. The manager was very kind, but at the end, the money was gonne...\n\nReview 35:\nThis is a wonderful, clean hotel in a great location. We were able to quickly get to our destinations and this hotel has everything you need to make your stay comfortable and convenient.\n\nReview 36:\nPretty tip top, great hotel within a walk of Disney village. Beds massive and very comfy, staff brilliant and have a very friendly helpful attitude. Manager extremely approachable and on hand. (Nice guy too!) breakfast is a highlight 10 dollar buffet! Amazing value. A great start to our tour of the states, looking at using this hotel again at the end of our holiday. Shaun - Hampshire uk\n\nReview 37:\nwe stayed at the Radisson for 2 nights. our 2 children are 3 and 1. we were able to purchase the tickets for the parks, the staff at the desk were very friendly and helpful. the staff at the bar, restaurant and swimming pool were great. very children friendly. the room was perfect. very comfortable beds (you can adjust how hard/soft the matress should be), nice cot/crib for the little one. 15 mins from the parks. can't fault it. We were very very pleased we chose the Radisson and should we visit the area again we'll go back for sure.\n\nReview 38:\nThis hotel was very good. The room were clean and comfortable. The location is also excellent. I really recommend it.\n\nReview 39:\nI made a reservation over the phone ,requested the family suite I was given a senior discount, we had the 8th floor and even though the beds were sleep numbers they were very uncomfortable, all night long you could hear the elevator running,sounded like construction site. after we checked out they said you don't get a discount on family suites, and come to find after \"I got home my account had a $400.00 amount put on hold. this is one of the worst hotels I ever stayed at, if you plan on not SLEEPING and RECEIVING A DSCOUNTED RATE DO NOT STAY HERE!!!!! !\n\nReview 40:\nStayed in September 2010. Great hotel, nice rooms with comfy beds - could not get the safe to work but I think that was more \"user error\" on my part than everything else. One minor quibble was the car park, it seemed on the small size espically for someone with a larger car. I am actually planning on returning again in September this year :)\n\nReview 41:\nWe always come to Florida for the daytona 500 in Feb and always stay at this hotel... We came this time in Oct to bring our daughter back home to Nova Scotia,Canada...she had been working for Disney World since last Oct and her term was up... we have been staying here for the past 4 years and enjoy it very much..its close to alot of restaurants that you can walk to.The rooms are hugh & very clean!!! nice pool... What else can i say ...we love it here!! Upon our arrival a couple weeks ago .. ...we were not in the front door 2 minutes when Luke & Eduardo ( work for the bar & restaurant) came right over and shook my husbands hand and gave me a hug..They remembered us!!! How nice is that The bar , restaurant & front desk staff here are AWESOME!! Actually the whole place and everyone who works here are AWESOME!! You will not be disappointed if you stay here So what are you waiting for!! Thanks again Radisson for a wonderful stay.We will be back in February! !\n\nReview 42:\nMy Spouse and I booked the King bedroom with Jacuzzi for a romantic night. Awesome experience all around. Although the room was a bit more than we were looking for ($$), we left the next morning very pleased with absolutely nothing but excellent things to say about this place. Yes, the location is right by the interstate but that's what makes it perfect..everything is within miles so you wouldn't even need a car! The staff was amazingly friendly. The room alone was BEAUTIFUL and I always have to order more towels in other hotels but not this one...they had more than enough. This will be our next stay when we return, I promise ;) Oh, and the parking is free!...hellooo what are you waiting for! Check this place out!\n\nReview 43:\nA huge thank you to all the Trip Advisor users who took the trouble to review this hotel. It took the headache out of trying to find a good hotel for me and my young family. I flew for 9 hours with 23 month old on my lap and arrived here at 1am UK time, and what a relief. Staff all great, lovely, clean, modern hotel. Great poached eggs! Disney, Seaworld, etc all very close. Outlet Shopping, supermarket, TGIF's, Dennys, etc all minutes away and tacky gift shop which the kids loved just across the car park. Perfect!\n\nReview 44:\nI chose this hotel because of the reviews. However, the hotel is right on the Interstate, and has terrible traffic noise. The pool is out in direct sun also with loud highway traffic noise. It also has difficult access- if you miss the entrance you have to make multiple U-turns to get back, and it's hard to get back onto the interstate. Service was surly. It was next to impossible to get a refund on my second night because I booked through Expedia. Also there is a bar in the lobby. There was a seedy character loitering by the elevators at midnight when I returned to the hotel. The room however was beautiful, with a great TV, a refrigerator, and coffee maker (Maxwell House coffee). And parking is free. I was able to get wi-fi in my room (spotty).\n\nReview 45:\nThis is a great hotel. New, large rooms and the staff is very kind. The \"sleep number\" beds are fantastic!\n\nReview 46:\nMy boyfriend and I take a Halloween trip to Orlando each year to have some spooky fun at all the local attractions, so we have stayed at a lot of hotels over the years and I am most satisfied with this one! It was clean, the staff was very helpful and friendly, it was right around the corner from EVERYTHING, and the price was right! I've paid the same amount of money for a Disney value resort with great landscaping, but the rooms were very basic; at this Radisson I got a Jacuzzi in the room, king size sleep number bed, flat screen TV with pay channels, mini fridge, coffee maker, and microwave! Bottom line, you can get a more posh place for twice the money, but at this price marker the Radisson Lake Buena Vista will wow you!\n\nReview 47:\nThe Radisson was everything that we expected. The front desk personnel were extremely friendly and helpful. The lobby, pool and room were very clean and spacious. I was concerned about the noise from I4 but never heard anything. Our room was on the 8th floor and faced away from the highway. The only other concern was having to uturn but that wasn't all that bad either. Overall, great hotel and so glad that we stayed there. Would love to stay again when able.\n\nReview 48:\nWe only stayed at this hotel for one night (had booked prior to travel for three nights, based on reviews and position on Trip Advisor) and chose to check out as we were disappointed with the location. It is situated right next to a really ugly blue gift house that looks like it's about to shut down and our view was of the car park. We felt that for the price charged it wasn't very good value for money. We ordered room service which was clearly all about quantity rather than quality (my husband couldn't eat the club sandwich as it didn't seem very fresh atall). The rooms were of a decent size and the bathroom was ok; the beds were comfortable enough but some of the pillows seemed to have nylon type covers rather than cotton and seemed cheap quality. Although it was 'ok' we wanted something in a better area, with better quality for a similar price and although the hotel we moved to was slighly more expensive, the difference in quality was significantly greater.\n\nReview 49:\nHotel was easy to find Check -in was quick Brandon on reception very helpful The room was spotless with twin beds which were very comfortable with soft bed linen, first class decor and lighting , bathroom had plenty of fluffly towels ,shower always hot and good power Ask for room at back good views and quiet. All in all a very good hotel\n\nReview 50:\nWe stayed here on 1st January in one of the family suite rooms - number 807. The room was just as the pictures and Clean as other reviews have stated. But and its a big one, this room is next to the elevator shaft, so every time either elevator is used you cant help but here the low drone of the elevator going upmand down. We got no sleep until gone midnight and then were woken again at 6am when people started to leave. Also we were not keen on the location. The hotel makes no claims to be in a leafy area but it has 2 extremely busy roads right next to it. This also makes getting in and out of place a little tricky when the traffic is heavy.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24690, "query_start_index": 24692, "query_end_index": 24692, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "70%", "inner_docs_start_indices": [176, 375, 725, 1162, 1528, 2078, 2647, 3202, 4257, 4895, 5194, 6193, 7000, 7170, 7484, 7721, 8577, 8944, 9102, 9644, 10468, 10865, 11097, 11421, 12332, 12800, 12986, 13338, 13762, 14205, 14515, 15123, 15633, 15965, 16123, 16322, 16724, 17276, 17406, 17978, 18334, 19315, 20051, 20583, 21351, 21470, 22216, 22691, 23678, 24030]}
{"id": "2514951", "pid": "2514951", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy family of three stayed at the hotel for 7 days. I don`t think the room was cleaned throughly for 5 of those days. We would leave a piece of something on the floor at various spots and it would still be there when we returned.The first day we were given 2 free bottles of water for 3 people then none at all. We left a note and requested more water and 2 more pillows the note stayed on the pad for three days and the fourth day it was gone.Nothing was left. Would i stay again i don`t know.The staff was great but i agree with one poster they do make fun of the people staying there i saw it happen 3 times and one of the times it was at our party.\n\nReview 2:\nThis hotel is not a good choice for anyone who is visiting Paris as a tourist. Considering the price, the guest rooms are incredibly noisy and the beds are not overly comfortable. The location is also somewhat inconvenient as a base for sightseeing and the immediate neighborhood is devoid of shops and restaurants. If you aren't strictly a jaded business traveler, this hotel is a waste of perfectly good money. There are too many other non-corporate, less expensive, more comfortable hotels to choose from in Paris.\n\nReview 3:\nFound this hotel because I was looking to accomadate my family of 4 in one room, which can be difficult in Paris. Our room was clean and a decent size. We had 2 queen beds which were very comfortable. The bathroom was large too. We had access to the Executive Lounge where we had complimentary breakfast every morning and cocktails at night. This was great in keeping the cost of our trip down. The hotei is in a quiet neighborhood within walking distance to the Metro, Arc de Triomphe, Champs Elyesss and the Hop on bus tour.\n\nReview 4:\nsaturday 3PM HONG KONG TIME - 9 AM PARIS TIME i call for a reservation: the service is closed and i am rerouted to a \"CENTRAL\" - a call center out of FRANCE : they first ask mee if a mean \"paris in Egypt\" ? they if i mean Hilton Roissy Airport it lasts 20 mn ( from hong kong!!) i call back the hotel , saying it 's unconceivable that ,at 9 AM, in a 5 stars hotel, it's impossible to get anybody to take a reservaytion.. and they reroute me again to this \"CENTRA3\" out of France, who does not seem to even belong to HILTON , since they offer me other chain.. where is Going \"la France, where is going Hilton? 800 $ a room !!!! they can't pay somebody to take care of customers a saturday at 9 am ???? ?\n\nReview 5:\nMy daughter and I have just been to Paris to the Christmas Market and decided to spend one night at this hotel! WhAt an amazing surprise when we got there they had upgraded us to a junior suite (my husband has diamond status) and they just couldn't do enough for us what amazing staff.\n\nReview 6:\nUsed points for a very nice double overlooking the street and as a Gold member thoroughly enjoyed the free breakfast in the morning and snacks/beverages throughout the day. Stephan at check in was very nice and helpful and the staff as a whole was extremely friendly- no complaints anywhere. Worth buying Louvre tickets at the concierge vs waiting in line at the musuem. Used L'Open tour bus to get around to major sites and rest of the time took a taxi to Eiffel (6 Euros) or Sacre Coeur (12 Euros) and didn't even bother with the metro. Recommend the show at Moulin Rouge and the guided tour to Versailles-both booked thru concierge. Took a Seine cruise which was great and overall thought Paris was a great city to explore. Bought a couple of Louis Vuitton purses at their store nearby and after comparing to US cost was still a savings even with exchange rate and getting the VAT refund\n\nReview 7:\nRoom and bathroom was a very good sized. Nice free standing shower. Felt it was overpriced though, the art deco interior was quite tired. Mattress was saggy and the bed linen not very good quality. Central location but if I'm in Paris on vacation I prefer to stay somewhere more atmospheric in the Latin Quarter.\n\nReview 8:\nThe hotel itself is lovely, but do not expect any upgrades or preferential treatment if you are a Hilton diamond member. The manager greeted us which was nice, but then said there were no upgrades available. She proceeded to tell us that we could still use the executive lounge. Umm, this is always included with diamonod memberships, but she tried to pass it off as something extrra. All in all it's a nice hotel, but do not expect anything extra for being a loyal Hilton customer.\n\nReview 9:\nWe stayed here for several days. I've stayed in far better hotels around the world including Manhattan, San Francisco, Dubai, etc... for less than half the price we paid here. Generic american hotel feel, generic cheap hotel food, lousy gym, basic rooms. Would never come here again.\n\nReview 10:\none of the best hotel in paris , near from everything, metro, champs elysees,Bloulevard houssman and the very nice parc \" parc de monceau \" Service is Excellent , Crew are very friendly and helpfull, we stayed in the fourth floor, room has a nice balcony with nice view.\n\nReview 11:\nThis is a poor hotel, unfriendly staff, air con not working and absolutely crazy prices in the bar! \u20ac21 for a pint of Heineken and a red wine and to cap it all \u20ac8 for a sprite!\n\nReview 12:\nBooked a King Terrace Suite for a weekend end of July. First impressions of the hotel lobby were great! The Terrace of one of their best suites overlooked a huge office block, the Suite was small and in the small bathroom the cold tap didn't work. Asked to be upgraded to the Presidential Suite which was double the price and the outlook and Suite was very nice with a very large bathroom. We had to constantly phone Reception for various problems.......... No toilet roll, only one bathrobe, no coffee/tea milk with the kettle, No radio, then we discovered the TV did'nt work properly, so they sent the engineer up about 3 or 4 times to try and fix it even when we were trying to have an evening meal in our Suite. Had to ask for complimentry water even and no turn down service, so every thing was left in the suite until the next day. This was an extremley expensive suite and the service was extremely poor.........would not recommend this hotel to anyone!\n\nReview 13:\nWe booked a superior room online, but were upgraded to a deluxe room on arrival (not sure why really). The room was very large, especially for Paris, and was beautifully decorated and furnished. The bathroom had a separate shower and bath and was also spacious and lovely. The staff were courteous and friendly and helpfully reconfirmed a restaurant reservation for us without any fuss. It was everything you would expect from an international brand like Hilton. The only negative is that it is not really close to any of the surrounding metro stations - Courcelles is probably the closest. We had a great weekend in Paris!\n\nReview 14:\nFantastic hotel I have stayed there for 4 Nights on business, 4 stars but it should be 5 for the excellent staffs and the services. Rooms,Beds and everything else was totaly speechless.. Great personell from Check in to Chamber maids.\n\nReview 15:\nWe booked our room with a HH voucher but got the service of a paying guest. As Diamond HH member we were upgraded to a very nice rpom on the 7th floor and got exec lounge acces. This hotel is really an upper class hotel woth high standards.\n\nReview 16:\nWe spent three nights at this hotel just after Christmas and over the New Year. It was a beautiful property with lovely rooms and great public spaces. The staff were absolutely outstanding - courteous, helpful and charming. However: the cost of food and drink was outrageous! Bearing in mind that this is a four star hotel, a continental breakfast should not cost more than 20 Euros, and nor should a round of three coffees and three Cokes in the hotel bar set the customer back nearly 50 Euros! Hilton are really having a laugh with these prices. 7 Euros for a Coke!\n\nReview 17:\nLocation, room, service, and food where very good. I recomend this hotel to everybody.\n\nReview 18:\nI rarely stay at big name hotels, but I was visiting with friends who chose this place. The hotel was quite fancy, with comfortable rooms including a new flat screen TV, however I was not impressed with the expensive wifi and lack of amenities, although it looks like I may have overlooked a very nice whirlpool, in which case my review would probably have been 5 stars. Location was good, close to the Arc de Triomphe, and within walking distance of all the good sites.\n\nReview 19:\nI stayed at the Hilton Arc de Triomphe for one week on business. The beds are very comfortable with down pillows. The rooms are large for Paris, and include an in-room safe, hair dryer, mini-bar, high-speed internet (fee). Concierge is very helpful finding restaurants if you would like recommendations. Breakfast is available as continental (19EUR) or full (30EUR), make sure you mention which breakfast you want. Hotel lobby is very art-deco and tends to be a bit smoke-filled. Purple Bar is fine for cocktails. Nearest metro is Courcelles, about 2 blocks away; a taxi to CDG airport is about 35-40EUR. Overall, this hotel is good for business travelers or tourists.\n\nReview 20:\nHaving read the great reviews on trip advisor, I was more than a little disappointed when my husband and I stayed there for our anniversary. We were there for two nights at the beginning of our trip and even though I booked with 80,000 Hilton Honors points, I really wish we'd gone somewhere else--anywhere else. For the rest of our trip, we stayed in 2-3 star hotels and what an improvement in location, character, and service! For starters, even the most basic rooms at the 2-3 stars had wi-fi included. This Hilton wanted about \u20ac20 per day for wi-fi (or \u20ac9 per hour)! This goes beyond the usual nickle and dime routines. Further, having gained all those points at Hilton family hotels that provide some continental or full breakfast, I was disappointed that this hotel, which was several blocks from any Parisian caf\u00e9s, wanted another \u20ac20+ per person for breakfast. Even the 2-3 stars later in our trip included a petit d\u00e9jeuner. On the other hand, if you're over 65 and you like sterile with no views and paying through the nose for things other places include, then you'll certainly love this remote Hilton Arc de Triomphe.\n\nReview 21:\nThe staff were our first contact and the guy who dealt with us was excellent. Our room had no view but was very comfortable. Quite rooms, comfortable bed and good fascilities.Well placed to walk down to the Arc De Triomphe and stroll along the Champs Elysee. The concierge got us tickets for the Musee De Orcy but the queues were too long for the Louvre. On the way down were lots of little cafes to get a breakfast omlette and a good cup of coffee.\n\nReview 22:\nGreat hotel and staff Not the best location but only a couple blocks from the Metro and once there you get get to anywhere in the city. Staff is extremely polite and helpful and the concierge is among the best I've ever experienced. The Executive lounge is fantastic with plenty of snacks and drinks all day so if you are a Hilton Gold or Diamond member be sure to take advantage of this perk.\n\nReview 23:\nStayed here in June 2011,never got around to review. Nice hotel, quiet street, couple of miles from Champs Elysee. Good restaurants nearby. I-net fees are steep, concierge service not helpful. Told me I could get tickets for Versailles by going to their computer and ordering them. Didn't tell me about the $30 US, for computer fee to do that. We got the tickets outside Notre Dame the next day at an info booth. Restaurant is really expensive. Can't sit in the lovely courtyard no seats.\n\nReview 24:\nThe hotel is beautiful and the people are very friendly and helpful. The room was really nice and comfortable. My husband had requested an upgrade when making the reservation and they did not upgrade us to the Executive Level even though we have Diamond Level Status. Did love the Retro feel of the hotel and we received a nice surprise of a mini bottle of champagne and delicious dessert compliments of the hotel for our Anniversary!! It was convenient to a lot of places and close to the Metro (great way to get around the city).\n\nReview 25:\nOnce again, we were very impressed by this hotel. We stayed at the Hilton Arc de Triomphe on our honeymoon in 2009 and returned in November 2011. From the moment we arrived, the service was great. Aurelie checked us in efficiently and gave us a great room. We were upgraded to a balcony room with a view of the Eiffel Tower that was wonderful. We highly recommend the executive level rooms. The executive lounge is amazing -- always stocked with snacks/meals and drinks (wine, beer and liquor as well as various coffee options). In addition, the location is excellent and the rooms are very clean. Edouard Lapasset, Guest Relations, deserves acknowledgment for the special champagne and flowers delivered to our room. Highly recommend this hotel.\n\nReview 26:\nWe noticed a strong odor on the floor and my wife couldn't understand why she was suffering from breathing difficulty each night when we returned to the hotel. We later found out that the smell was mold (we suspected but it was later confirmed) due to a problem they had on the floor above with the sprinkler. It is hard to believe that a hotel placed guests on a floor knowing that there was a mold problem. The breakfast, which is 40 Euros (about $55 USD) is ok but I never rec'd the omelette I requested despite numerous requests. Bottom line, for the price there are far more reputable places to stay in Paris.\n\nReview 27:\nJust spent a wonderful few days in this hotel. Cannot rate the hotel or the staff highly enough. Friendly and welcoming from the time of arrival to departure, nothing is too much trouble, they are always ready to have a friendly chat or help in any way possible. We stayed on the 7th floor with access to the executive lounge and benefitted from the food and drinks available thrioughout the day. Will certainly be returning. Excellent !! !\n\nReview 28:\nI cannot say enough wonderful things about this hotel the staff was wonderful and very helpful with train reservations and dinner suggestions and reservations. The concierge was one of the best. The lounge was very nice, and the staff helpful. The only down point would be the eggs, they were undercooked. The bar should serve food later than 11 pm This hotel turned my view of Paris from negative to positive, I hope to get back soon and stay for a week.\n\nReview 29:\nDon't stay here if you can get a room at the Eiffel Tower Hilton. The quality of staff here can in no way compare to the staff at the Eiffel Tower Hilton. And the room was dirty and small. The wait staff in the Executive Lounge would openly make fun of the guests with one another. I saw them pointing and laughing at one middle-aged woman because of the orthopedic shoes she had on and they did this right in front of her! And the doormen were only interested in helping the Sheik and his party. I guess this is how the French have gotten their reputation for snootiness. I won't stay here again if I can help it.\n\nReview 30:\nOur Paris trip was in part spoiled because of this Hotel. We arrived with children after a very long flight and none of our rooms where ready, and had to wait a few hours even though we had requested rooms by 3:00 pm. Next day we over slept because of jet lag and went down for breakfast 15 minutes before closure, even though we where with 4 children ages 1 to 6 they didn't want to serve us. The other days the service was very obnoxious, making remarks everytime you asked for something. But the worst part was the smell, the lobby and elevators had a horrible sewer smell. The only thing that this hotel has is location , but I will never come back nor recommend!\n\nReview 31:\nSo we had one night in Paris thank god. Our room was dirty the sink was clogged and toilet had poo marks gross!! We were so tired was not worth saying a word. We plan to come back for 4 days won't stay there. I'm a clean person keep your dirty hotel!! !\n\nReview 32:\nThe photos do not do justice to this beautiful hotel. If you love art nouveau style, this will take your breath away. The staff were perfect, and treated us wonderfully, even though we were staying on points. ( A far cry from the Hilton Waikoloa Village on Big Island, Hawaii.) The rooms were standard Hilton rooms, not spacious, but hey, you are in Paris. Beds were comfy, bathrooms were clean. We changed rooms after the first night, as our room was under the executive lounge, and they were fine about it. The Executive Lounge was excellent, breakfast was amazing, with great service. This hotel caters to some very well-heeled Middle Eastern travellers, some of whom bring their (gold-plated ) cars with them. My kids got a kick out of seeing the Maserati's and Lamborghini's that were parked outside of the hotel every day. The only drawback of this hotel is that it could be a little more centrally located, but there are two Metro stations that are an easy walk nearby, so it's a minor quibble. I would stay here again with no hesitation.\n\nReview 33:\nI stayed there for 2 nights - in a Double Double room - thanks to Hilton Honors. The staff received us slightly earlier than regular check-in and got us to our room. Rooms are of reasonable size (for a 2 double bed room) and were well maintained. The property is in a good location - you can walk to Arc De Triomphe ( about 7 minute walk) and to the Metro (about 7 minutes to the Etoille Metro which is a bigger metro). The breakfast that they served was real good ( being honors gold helps - since breakfast is free) and it was a wide assortment. My kids were everywhere in this place and yet I felt completely safe when I was in the hotel. The front desk staff were always available to help answer questions and direct us to the right location/restaurant etc. Paris in general is not that kid friendly ( at least the impression I got) - but this place was certainly not the case.\n\nReview 34:\nThe staff was friendly and room was clean and bright. We brought a portable DVD player and were able to hook it up to their TV to watch movies. I got sick during the vacation and the concierge was very helpful in assisting with doctor, pharmacy, etc. The H Honors members got access to the lounge, which had a great breakfast and cocktail hour. It was very close to the Arc de Triomphe and subway stop - we never used a cab. Excellent use of points since the dollar is so low against the Euro.\n\nReview 35:\nLike most previous reviews I must agree that this is a great hotel! In fact probably one of the best I have ever stayed at! My only complaint is that the rooms get a little stuffy at night. This is not a huge deal and can be solved by turning the fan to max in the room. Unfortunatley, this took us a few days to figure out.. Nonetheless, the hotel is situated in a nice quiet location, but in ample walking distance to all the major attractions. The staff is wonderful and extremely helpful. Tip: Try to upgrade to the executive area (top two floors) of the hotel. Here you get access to a private lounge with free snacks and drinks. If you are planning a trip to Paris - stay here!\n\nReview 36:\nThe hotel is beautifully kept but lacks charm and a welcome feeling. It is within a 10-15 minute walking distance to the Arc de Triomphe and within 5 minute walking distance to a metro station. The staff was not overly helpful and even gave us bad information at one point which cost us a precious day of sightseeing. (We learned an important lesson on that trip - always check to make sure that you are not traveling during a local holiday when 90% of monuments and museums are closed.) However, manager Gregoire made it up to us for the concierge's faux pas. The food was excellent and the bartender friendly! 2 for 1 cocktails (normally 18 euros for one martini) are offered in the later evening. Breakfast is 19 euros for continental and about 30 euros for the full breakfast. The continental breakfast was entirely satisfying with fruit, granola, yogurt, croissants, cheese, cappuccino, etc.\n\nReview 37:\nI only stayed one night at this hotel so it was just a flying visit. The most positive feature of the hotel is the fantastic staff. They all seemed actually geniunely delighted to see and speak to us. Not a hint of haughtiness or boredom. The cleanliness of the hotel and room was very high and, very important to me, the room (on the 5th floor) was quiet, both from internal and street noise. The one drawback was that the room was incredibly overheated. Even though I turned everything off, I still could not sleep for the heat and the heavy duvet did not help the situation. The other strange thing about the room is that the curtains are not made to close so the street lights shone all night through the net curtains. These two points were a big let down to an otherwise very comfortable hotel.\n\nReview 38:\nStayed here for three nights during February 2011. Our rate included access to the executive lounge, this was excellent with such a good selection of food and drinks. It was very nice to be able to have a pre dinner drink of champagne in the lounge. My room itself was an executive room, but not on the executive floor. It was spacious and immaculate, the bathroom, whilst having an odd design was brilliant. Having windows that open is a real plus as it did get rather stuffy. The lobby itself is beautiful and really quite grand. Had breakfast in the restaurant, this was superb, the quality of food was excellent and such a variety of hot and cold options. The greeter was lovely and remembered our names from the previous day, I certainly did not except this in a hotel of this size. The only issue is the paper mats and mugs that Hilton insist on using, it looks terrible and detracts from what should be an elegant dining experience. Overall, a perfect stay.\n\nReview 39:\nFantastic stay at the Hilton. Private transfer from CDG (Charles de Gauille) cost about \u00a340 which didn't take long at all. Booked the executive level - well worth it. Private check-in and drinks including alcohol and snacks free! Tip - take breakfast in the downstairs restaurant rather than on the exec level - get a coupon/voucher from staff in the exec lounge. You have a better selection downstairs. Rooms small, but it is europe. Very comfortable. Couldn't fault it. Good location too, taxi's readily available. Great staff. Restaurant in the hotel is fantastic. Had a blues singer on the Friday night we were there and she was really good.\n\nReview 40:\nAfter a week in London and two days in Brugge we stayed two nights at the Hilton Arc de Triomphe Paris. We accumalate a lot of Hilton points on business travel but usually prefer smaller, independent hotels when on vacation. But since we are Diamond Hiltonhhonors we booked the hotel using points. We were greeted at the taxi by name! For check in we were taken to the 7th floor executive lounge. The lounge is very comfortable with newspapers and TV. There is food from 7AM until 11PM. Breakfast till 1030, then snacks and sandwiches. Also a self service bar in the evening. We were only able to partake in the breakfast and late night drinks as we were on the go all day...it almost made us want to stop by the hotel several times during the day. The concierge was helpful in printing up our boarding pass for our flight home. The room was very nice. Large by European standards. Bath had an oversize tub and a separate stall shower. Nice quiet neigborhood near Parc de Monceau about 10 minute walk to the Arc De Triomphe. We would definitley stay there again and can't recommend it enough.\n\nReview 41:\nRecently I was treated to a stay here for my 50th Birthday Celebration. The Executive Floor check in was a breeze and the attention to personal details is outstanding. The lounge is one of the best ever, cheerful and helpful staff and wonderful goodies throughout the day. The room/suite is VERY spacious for European hotels. Equipped with 2 baths and 2 closest with a separate sitting room that can be closed off if needed from the bedroom or sleeping area. Since this was a celebration the champagne and cake waiting for us our first night was very thoughtful and delicious! The Purple Bar in the lobby has a great selection of mixed drinks as well. The location is 2 blocks walk from the Arc de Triomphe and the Champs Elsyees, very convenient!\n\nReview 42:\nI loved everything about this hotel and cannot wait to make this my homemade for another trip to Paris. The staff were all so kind to me durning my 7-night stay. The concierge level was amazing and I loved the lounge for coffee and pastries while planning my walking tour of the day. The hotel location is terrific for sightseeing and was always a welcome sight when returning from another jaunt out and about in the city. You will enjoy your stay at the Hilton Arc de Triopmhe.\n\nReview 43:\nSomewhat typical of upscale Hiltons in nice cities...rooms were nice, staff was pleasant and helpful, restaurants were terrific and overall service was top drawer. The location was ideal to most everything we wanted to visit.\n\nReview 44:\nCentrally located, 500 meters from Champs-Elysees but the area around the hotel is not very interesting. Lobby is elegant but rooms lack charm or anything worth remembering. If you are on a business trip that is good enough but I would not recommend it for romantic weekends. Reception was effective, breakfast was good but staff could not organize the waves of people coming at a time. All in all a high standard of quality but nothing more.\n\nReview 45:\nJust getting around to reviewing this hotel from our May 2010 stay. As the only hotel we stayed at while visiting Paris I am unable to compare it to anything else, but we found the rooms to be quite spacious and well appointed. After hearing from more than one person how small European hotel rooms are, we were pleasantly surprised and quite pleased with our Executive King Room. My only warning is to definitely bring an electric converter if you are coming from the US. I brought an adapter, but should have had a converter to change the actual voltage, my flat iron was a casualty of the French volts :) The location is fantastic - walking distance to the Arc de Triomphe and Champs Elysees and very easy to access several metro stops.\n\nReview 46:\nBurning my hard earned Hilton points in Paris. This is a nice hotel in a good location (nice neighborhood) and the service is very good. The Executive Lounge is excellent for breakfast and pre dinner drink. We just dont have that level of service in the US lounges. If you are Diamond member using points, they give you an \"excecutive room\" but not the larger ones on the executive floor. I still wonder why they treat their best customers like \"second best customers\" when they use rewards points. I like Manuel at the concierge desk for restaurant suggestions. He was helpful in sending us to nice places that were resonable priced, where the locals eat and not the overpriced tourist restaurants that kick back to the hotel concierges. We enjoyed our stay.\n\nReview 47:\nEverything about this Hilton was above our expectations! It is beautiful in every way. The staff were incredibly accommodating and always pleasant. The staff spoke French (of course) but all spoke English so we had no difficulty making ourselves understood. We were upgraded to the executive level (as we are Gold members) and this is where we ate our breakfasts (scrambled eggs, croissants, french bread, meats, cheeses, yogurts, cereals, and sweets). There was light food available throughout the day which was much appreciated Champagne was available from noon onward. Our room and bath were so comfortable and beautiful. The hotel is decorated in an Art Deco style and the floors and baths are made of different colors of marble. The hotel is located in a quiet area very close to a beautiful park called Park Monceau. It is 2 blocks to the Metro and just about 5-4 to the Arc de Triomphe. We've stayed at many Hilton family hotels and this is by far our favorite. We will definitely stay here when we return to Paris. Can't wait to get back to this fabulous city! Enjoy your stay.\n\nReview 48:\nThe exterior is not overly impressive, but the interiors are nicely done - both public and guestroom spaces. The staff was very friendly and helpful. Location is excellent. As a first-timer to Paris, I wanted to have easy access to good food, good shopping and of course the most popular tourist traps. I could walk to the Eiffel Tower, the Louvre and the Arc de Triomphe or catch the metro for places farther out.\n\nReview 49:\nI booked the Hilton using points in May for a one week family vacation. Although, I'm a HHonors member, I'm not a LOVER of my Hilton experiences, but I have to say this was the BEST experience we've ever had. We've stayed in hundreds of hotels around the world and many Hiltons all over the world, and we were so pleasantly surprised. We have a 2 year old daughter, and they treated her and us so well. The facilities were very clean, the location was pretty good and relatively close to the Champs Elysee and the Arc de Triomphe, but the one thing that really impressed us was the service from EVERYONE, everyday. The bell hop, the front desk, the concierge, the room service folks were all amazing. I've not always had great service at a Hilton, so this was a pleasant surprise. Just a fantastic all around stay and i would definitely stay here again, EVEN paying for the room with the existing high rates.\n\nReview 50:\nWe stayed here for the 6 nations Rugby and booked very last minute. The hotel is in a great location and very close to the Metro. Great for all major locations and also you can hire the Veli bikes nearby if you are wanting to cycle around. The hotel staff were very friendly, the spa was excellent - an amazing huge steam room with ceiling lights. The rooms were comfortable and perfectly adequate and very clean. I would stay again - this hotel was good value, but we did benefit from out of season last minute rates.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30348, "query_start_index": 30350, "query_end_index": 30350, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 839, 1368, 1906, 2620, 2917, 3819, 4143, 4637, 4932, 5215, 5404, 6377, 7013, 7260, 7513, 8093, 8192, 8675, 9356, 10497, 10959, 11365, 11866, 12410, 13169, 13796, 14249, 14717, 15344, 16024, 16290, 17348, 18242, 18748, 19444, 20353, 21165, 22142, 22800, 23905, 24665, 25156, 25394, 25849, 26601, 27373, 28471, 28898, 29819]}
{"id": "2515840", "pid": "2515840", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhile in the shower I noticed a spot on the tub. Tried rinsing it off but on closer inspection it was a bugger. ...Gross! Then, thought there was a moth on the mirror but it was as if someone had sneezed over and over. How horrible. Informed the cleaning staff outside my room but they didn't seem to care. Made me wonder what else what in that room. This was an \"upgraded\" room in the North Tower. Additionally, walls are thin and heard the \"partying\" going on in the next room all night. Will never, never stay there again.\n\nReview 2:\nI travel alot for work, so I stay in lots of hotels. Some are good, some are great, but most fall in the middle. Balleys is one of the best. From being able to check in at the hotel, to great and courteous sevice then, to a very responive front desk that solved my problems with the television and phones quickly and easily. The room was incredible. I somehow got upgraded to a sweet suite. Ginourmous jet tub in the room, as well as a great veiw of the strip. Pillow top king sized bed, and lots of pillows. The price was extremely reasonable to begin with, then to get this great room!!! I plan on staying here everytime I come to Vegas.\n\nReview 3:\nSecond stay at Bally's in last year and a half. Was upgraded to North Tower again. Room was very nice but not the greatest view since on the 7th floor. Seems they're accepting dogs now as well as a lot were on this floor so if not a fan of dogs, request the non-pet floor!\n\nReview 4:\nCentrally located. Close to everything. I've stayed at Bally's several times(at least 15) and never had a bad room, North or South Tower. Tip the check-in person and you can have whatever room you want. Never has it taken longer than 15 min to check in. Get over the smokey casino, you have that almost everywhere. Valet parking is excellent.Some people on here are way too picky! E-mail at ddoran@mchsi.com if you have any questions or concerns.\n\nReview 5:\nWe were in town for the SEMA Show and this was my first stay here at Ballys. I have learned to look past alot of the negative reviews that I read as some people are just too picky. The rooms were huge and very clean, the sports book was my favorite in town and check in and out were quick. What more can you ask for? We only ate here once at Nathans Hot Dog Stand 2 hot dogs and 2 small sodas $17??? Ouch. We ate 2 nights at Ellis Island 1 block behind Ballys. It is the best deal in Vegas an excellent $6.99 steak dinner 24 hours a day! The only thing I didnt like was how smokey the casino got at night. Also my luck here gambling was awful. Will I stay here next time I am in Vegas no but thats not because it wasnt nice its because I like to try different places. At some point I will be back here I promise. To me the Harrahs players club is the best in Las Vegas!\n\nReview 6:\nCustomer service is some of the worst I have ever seen. The hotel staff were nice, but refused to go out of their way to assist the customer when booking issues arise. Will never stay there because of this. Book elsewhere and save yourself possible trouble.\n\nReview 7:\nWe stayed at Bally's for 4 nights during Nascar weekend. The entire town was busy and filled with tons of people. This was our first stay at Bally's and we also requested the North Tower. We checked in at the airport while everyone else on our packed flight were waiting for bags. The line was short and quick and by the time we had our room key in hand we still waited 10 minutes for our bag. We threw our bags in the trunk of the rental car and went out to enjoy the town. We didn't even go back to our room until close to midnight. No hassle, no waiting just straight up to the room for a good nights sleep. Service was awesome, room was big and very clean and view of part of the water show from Bellagio was spectacular. Bally's is much cheaper than most strip hotels and a great value for location, service and friendliness. We will stay again! !\n\nReview 8:\nI went to this hotel on my Honeymoon. Rooms were large like it shows on the website but I had a nonsmoking room and it still reeked of smoke. The rooms were poorly decorated, the beds were uncomfortable. It was not a nice hotel. I stayed at a much better hotel on the strip for less. When we went out to go to dinner the next night we returned to our car and my whole dash was shattered and my stereo was gone. The place is very dirty and unattractive. The hotel staff didn't even really care about what had happened and just gave us the run around. This hotel almost ruined my honeymoon! Take my advice. Don't stay here! It really is as bad as people say.\n\nReview 9:\nThe first room I stayed in was okay. The view was not so nice. It was a view of the Paris pool as well as the rooftop break area of the workers. Had to strain to see Belliagio water show. Which I was told I would be able to see. The bed was very uncomfortable to sleep in. The TV was pretty far from the bed and was small and difficult to watch. After a free upgrade due to a complaint, my new room was a lot nicer. Bed was a lot more comfortable. The view was a little better. The tv was also easier to see. The hot water in the shower did not last too long. The \\was not very much pressure either. The shower head was dirty and poured water out instead of spraying it out. Overall it was a decent place to stay for the price I payed.\n\nReview 10:\nI just stayed at Bally's on a weekend trip to Vegas and had a really nice stay. We checked in at around 4:00. There were maybe 3 or 4 groups in front of me and things moved pretty quick. The staff was friendly and courteous and we were offered an upgrade. The room itself was nice...dated, but nice. They definately could use an update, but I guess I got what I paid for. Hot tub in the room was a nice touch and the view was magnificent! I had a couple issues with the shower not being as clean as one would like. I stopped by the front desk to let them know and was offered a different room. Told them I would just like it cleaned and it was done by the time I got back in the afternoon. Overall, Bally's is a decent hotel. I would definately stay there again just because of where it is located and it is affordable.\n\nReview 11:\nWe stayed at Bally's for a wedding at Caesar's, as the rooms were ~$100 cheaper per night. We had a south tower suite; it felt like a tired room in a Pullman, WA motel. The decor was dated and the floors (especially in the shower) were gross. For $220/night, I've stayed in 4-5 star hotels in San Francisco, NYC, etc. that were miles ahead of this one. See pics for proof.\n\nReview 12:\nI always stay at either Paris or Ballys. Very nice location. The hotel was great, no complaints. It is Vegas, you should not be in the hotel that much anyway\n\nReview 13:\nBooked through Expedia to visit Ballys on the strip Las vegas,sent e-mail and phoned to request a small refrigerator to keep my insulin in as I am diabetic,the response I got was, ask at check in and the charge will be 10 dollars per day.I COULD BUY A FRIDGE FOR THAT!!!!!! !\u00b4hence I spoke to expedia and changed my reservation to the Luxor who said they could accomodate my request free of charge.Lastly I then sent e-mail to Ballys asking if they charge for use of wheel chair ramps or any other thing relating to people with \u00b4special needs\u00b4? WHACH THIS SP\u00c0CE\n\nReview 14:\nI spent three days at Bally's and had a great experience. My room was upgraded to a Grand Suite; the marble spa area and large sitting areas were great. I was very impressed with the service on the casino floor and everyone was friendly. You cannot beat the location or the value. The workout room is quite good for a hotel and had a lot of free weights.\n\nReview 15:\nI am very happy that I choose Bally's! The room was great - clean, comfortable, and LARGE! The location is ideal - in the middle of the strip and walking distance is close to EVERYTHING, including a walkthrough to Paris LV and its restaurants, casino, shops, and city bus stop (in front of Mon Ami Gabi's). I got a great price, cheaper than Paris but with all of the perks! My view was of the Eiffel Tower - SWEEEET! :-D\n\nReview 16:\nMy brother and I stayed here for three nights a couple of weeks ago. The rooms aren't anything to write home about, but they are clean and I thought the bed was comfortable. This was fine, since the only thing we did here was sleep. I'm a member of their rewards club and even though I don't gamble a lot we were able to stay a Friday, Saturday, Sunday night for just under $70 night. I thought this was pretty good for being in the middle to the strip. I felt we were close to everything we wanted from here being right across from Bellagio and Ceasar's and connected to Paris. We spent most of our time at Harrah's just down the way. With the piano bar and carnival court it was a pretty fun spot to hang out!\n\nReview 17:\nLocation of the hotel is excellent. Staff is very polite Bed is confortable, pillows are no so comfortable But the negative sides are: Gym is not free Pool is too far away, you need to go to another hotel to get there. AC is to loud and wakes you up at night Old TV set in which the remote control did not function properly No fridge No Wifi Have to pay to able to use the safe in the room No coffee machine No complementary water bottles that we usually get in other hotel rooms Shower is old, with mildew and shower head corroded and not able to adjust The room need a bit of renovation or upgrade.\n\nReview 18:\nWe stayed here over New Years and I have delayed my review because I really can't pass along anything that hasn't been mentioned before. Check-in was above average at 10:30am on Wednesday Morning. No line and we were able to move right in to our room on the 23rd floor of the North Tower. The room was clean and kept clean throughout our stay by excellent housekeeping staff. We had a beautiful view towards the Flamingo and saw a couple of great sunrises to the east. Considering we were there at New Years, we were still very happy with the rate and the location is perfect at Centre Strip. Although there are no \"Resort Fees\", they did charge us an extra $3/day to use the safe. They can call a fee what they want, apparently this property gouges the same way as the others - just without the \"Resort Fee\" name. At least I had a choice to use it or not. New Years was extremely busy (the busiest I have seen in 25+ visits), we had a tonne of fun. I would definately recommend New Years to anyone who enjoys visiting Las Vegas.\n\nReview 19:\nWe were their to celebrate the double wedding so a total of six adults in late November 2008. When we arrived the reservations were wrong for all three rooms booked and after some discussion we were able to pay $100.00 per couple for a room upgrade. Room was large enough and the windows were still dirty (see previous review). We have stayed in many hotels worldwide as well as several in Vegas and I must say we were disappointed in Ballys. This hotel is a \"nickel and dime\" operation charging guests extra for every service and convenience. Want wine glasses in your room (standard everywhere else) that is $2.00 per glass. corkscrew...another $2.00! If you stay for a few days, they may get around to cleaning your room by 7pm. Don't expect much though...just clean towels. Never again for us!\n\nReview 20:\nStayed in the South tower. Rooms are large, but very outdated. Rugs in hallway are very old and \"wrinkled\" in places. A used condom found on the bathroom floor, made me realize that cleanliness is not up to par. Stay elsewhere!\n\nReview 21:\nrecently stayed for 7 nites in the north tower 24th floor. Room was big & clean, maid service every day. All people who worked there were very nice and helpful when we had a question. We stayed from th 17 to the 24th of oct. close to evertthing, bus service,tram, and walking to all casinos. We will definitly stay at Ballys again in the near future . linda windsor ont.\n\nReview 22:\nI've been going to Vegas over Super Bowl with a large group for about the last 20 years. The majority of those years we have stayed at Bally's. I was amazed at the changes I saw in just one year. The hotel itself just looked shabbier. There's peeling paint and just a general lack of cleanliness to the place. I checked in on a Sunday. As I got off the eleavotor there, on a table by the windows, was a styrofoam container with someone's half eaten carry-out dinner inside.When I checked out on Wednesday, it was still there. The hotel's restaurant situation was just as bad. The buffet and deli have closed down. We ate at their steak house one night.Very expensive, and the quality has suffered. I ordered Chateubriand and it was served with, believe it or not, potato chips. That was a first. Not everything was bad. The front desk and the staff at the poker room were friendly and effecient. And, of course the location is great. Unfortunately, it's just not the hotel it once was.\n\nReview 23:\nGot back yesterday from Vegas. Stayed at Bally's. Had a great time. We stayed in the North Tower, after reading all the reviews. I was disappointed that our room was in need of redecorating. I had asked for a renovated room. Oh well-it was clean and sufficient, and was larger than the room we stayed in at the Flamingo over Christmas. Restaurants were very good and pool was nice. We only paid 55.00 dollars a night, so couldn't complain about that! I like to try different hotels, and would probably like something a little more newer.\n\nReview 24:\nI would not want to stay here again, especially not in the south tower. Room was very shabby and dated. Horrible creaking noises the first night due to heavy winds (sounded like rats? ), and loud, drunk people in the halls at all hours of the night. Well, the rooms were comped with Total Rewards, and included Barry Manilow tix, so I can't complain too much.\n\nReview 25:\ngood: nice pool, and pool surroundings, courteous and professional front desk staff, connected to Paris. bad: very tired, dingy and sometimes just dirty. hotel corridors had carpeting that was dusty and threadbare and frequently bubbled, our room had two missing light bulbs, no plug in the sink drain, no hot water and NO TOILET PAPER!!! All the chrome and brass was covered with fingerprints. ugly: the \"Nosh\" a lobby level self-serve sub shop charged 81 cents for a cup of hot water. We left after two nights...to a hotel that was a million times nicer, but can't be mentioned because i've reviewed it in the past three months.\n\nReview 26:\nDo not fall for the \"Newly Renovated Room Upgrade\". I know that this city is fouunded on the \"Sucker born every minute\" principle and I still fell for this one. We have stayed at Bally's several times in the past and quite enjoyed it, but this time our $20.00 upgrade to a newly renovated room was a real ripoff. The only new thing in the room was the carpet. The light in the shower worked only 50% of the time and the hair dryer didn't work at all. The desk chair was so worn that the backing showed through and there was peeling paint and wall paper in the bathroom. Complaining got me a hair dryer to use.\n\nReview 27:\nThis was my first (and last) time that I have stayed at Ballys. The service was VERY slow. I waited in line for 45 minutes to pay for internet service to my room. There were only 2 people working at the desk and approx 30 very upset people in line. When it was my turn, I found that I couldn't pay with cash and that I could come back the next day! The clerk told me that I could have gone to the customer service line which he said \"doesn't exist right now.\" Our room was semi clean. The mirror had what looked like makeup on it and the magazines on the table had a glob of food on the cover. No coffee pot or fridge and the pool was closed for the season. It may have evened it out a bit if the staff were friendly, but 98% of the staff that we dealt with seemed bothered by us. Very frustrated by our accomadations.\n\nReview 28:\nBally's Las Vegas offers great prices and large, up-to-date rooms with a nice-sized desk and workspace that made it a good choice for this working trip. Staff allowed me to check in nearly five hours early. The lobby and casino are extremely smoky-smelling, but my room was on a non-smoking floor that seemed truly non-smoking.\n\nReview 29:\nThis was our 4th trip to Las Vegas and our first stay at Bally's. We found it to be alot nicer than we expected for one of the older hotels. The rooms are very big, beds are nice and comfy, rooms were very clean. We stayed in the south tower in a king size non-smoking room. We will stay there again because you cant beat the deals that they offer and the comfort that you get there. Our only complaint is they do need to add some more people at the desk for check-in and check-out they were \"very\" slow and only had 2 people working there most of the time. With all the people looking for jobs I would think the could find more people to work there.\n\nReview 30:\nStayed in a North Tower upgrade($10 per nite). Well worth it because of the south tower rooms still in need of upgrade. The things that make Ballys great are the location and the service. I felt the service has gotten better since my last visit and the pit crews-especially Tyrone,Christopher, and Mike really treat you right. The easy access to Paris and the center strip also make Ballys the best value on the strip.\n\nReview 31:\nHow come I didn't see those bad review of the South Tower vs. North Tower rooms before I went? Stayed there 9/10 & 11 and again on 9/15 & 16. Had rooms in the South Tower facing the Paris pool and Bellagio fountains. The view was fantastic as long as you were looking out the window. Went downhill when you turned around and faced the room itself. Shabby is putting it mildly. No sitting area - just a table w/2 chairs - one of which was threadbare. The bed linens & matching drapes were outdated and the sheets were patched!!! The bathroom was OK, but the second time around the decorative wood molding on the front of the vanity was split off. Don't the maids report this? Or is it that management doesn't listen? The halls had room service debris into the late afternoon (from breakfast). Location is excellent. Ate at the Bally's Steakhouse and had an excellent meal. Good entertainment at the Indigo Lounge. Staff was excellent - especially Michael at the check-out (patience of a saint). Car brought around quickly.On our next trip, we'll stay elsewhere. Maybe Paris - maybe Bellagio.\n\nReview 32:\nStayed at Bally's Las Vegas Hotel (South Tower) Nov 10 - Nov 12, and will never stay at Bally's again. Check-in service was slow and even with advance reservations was unable to get the room on my reservation, instead had to move during our stay. Rooms were very outdated and in poor state of repair. Furniture in our room was from the 70s. Hallway was dirty and dingy. Check out was the same as check in - s l o w. Recommendation is to take your business elsewhere, I will.\n\nReview 33:\nI have stayed in Vegas many times staying at Harrahs.. thought I would try a new hotel and I picked Bally's BIG MISTAKE!!! Hotel room was terrible, dirty carpet, air conditioner did not work, safe did not work, we asked for a new room they gave us one no problem however the safe didnt work, the phone did not work and it was a old room. This hotel was a great location but I will never stay here again. The entrance to the strip was a pain to get to when the moving sidewalks did not work the escalators did not work hallways were hot. All in all not happy with this hotel at all. Casino was very smokey and the machines did not pay out anything the 4 days I stayed and played. If your looking for a hotel to stay when traveling to Vegas DO NOT GO TO BALLY'S!! go to Harrahs or Rio you won't regret it..\n\nReview 34:\nWe stayed two nights at Bally's on May 10 and 11th. It was our first trip to Vegas in about 12 years and we'd previously stayed there. It is very centrally located so I was happy about that, but the rooms hadn't been updated since long before we were there before. And I say rooms as in plural because we stayed in two different ones. The first room was across the hall from some kind of mechanical room and the noise from it kept us awake all night so we requested a change. They were accommodating and moved us to another one in the same (older) tower - it was quieter, but still pretty tacky and outdated. I must say that we also found Bally's to be one of the smokier casino/hotels on the strip, as well. On the good side, however (in addition to the location) - I left some personal belongings in the room when we checked out and as soon as I called Lost & Found they were immediately sent to my home (and I haven't received a bill for it yet).\n\nReview 35:\nI stayed at Bally's in early July 2007 for a business meeting. Someone else in the group booked the rooms late in the game and Bally's was one of the only hotels available that weekend - and with very good reason. It is old, out-of-date, out-of-style and aesthetically unpleasing. The room was dingy and musty and not visually appealing. Linens were threadbare and the mattress was awful. I wouldn't walk on the carpet barefeet. The bathroom had old fixtures and peeling wallpaper. Don't stay unless you truly don't care what your room looks like and/or a low price point is your most important criteria.\n\nReview 36:\nMy first time at Bally's and the place looks lovely. I had the perfect view of the Eifel Tower, and the amenites were acceptable. However, the employees were rude when there was a problem that needed to be addressed that included an error of an employee. Instread of helping me, they played dumb and they ignored me. The manager never came to help, AND they hung up on me in my room. I was overcharged and wasnt even allowed to complete my stay. Lovely place..... very lovely. But I will not be staying there ever again.\n\nReview 37:\nI stayed at Bally's from January 15th - January 18th. We had a fantastic stay. We stayed in the new tower of the hotel and it was very nice. The room was very large and the beds were extremely comfortable. Every staff person we encountered was very helpful and professional. Our house keeping woman was wonderful, did a great job, and had such a friendly personality. We ate at the Mexican place at the hotel (can't beat the $2 tacos) and enjoyed our meal there. The location is wonderful as you are right in the center of the strip.\n\nReview 38:\nNo problem booking room or getting great rate but . . . . #1 Check-in was a long and tedious process #2 Every employee will give you awful directions to the room elevators which are well hidden for the south tower #3 The hotel checked in our luggage and LOST IT FOR FOUR DAYS! #4 No comps were given except for a non-alchohol dinner at their crappy buffet. We will never stay in that hotel again.\n\nReview 39:\nOverall the hotel needs some reconditioning. The rooms are okay but not exceptional, not a good value for the money. Our room was not too clean (crumbs on the floor) and parts of the carpet were wet on our arrival. The staff refused our request to relocate to the type of room we had requested. There are so many good places to stay in Vegas that there is no reason to go here. MGM (for example) has comparable rates and is much, much nicer.\n\nReview 40:\nThis hotel was not worth the money that I paid for it. I could hear my neighbors holding full conversations using their inside voices so you can imagine what I heard later on at night! The walls were very thin! I was also not upset to see how dingy the carpet look on the hall floors. There were stains everywhere. I will not recommend this hotel to anyone who I actually like!\n\nReview 41:\nWe paid just $88 incl tax, for 2 nights in a deluxe North Tower room at Ballys. The room was excellent, plenty large enough, not much of a view but very nice. Ballys is excellently located in centre strip and also very close to a monorail station. It shares a common area with the Paris hotel where the shops and restaurants are (in a mock Paris setting). We've stayed in a number of Vegas hotels (including the Paris) and Ballys compares very favourably at a much better price. The Paris is more expensive and, there isn't really any advantage in staying at the Paris (they are both Harrah's hotels) - the rooms are no better. We'd definitely stay there again.\n\nReview 42:\nJust got back from a great stay at Bally's. We arrived early on Thursday, around 1pm and there was no line up at check in. The lady offered us an upgrade to the north tower for $20 a night which we took and I was glad we did, it was a nice room, very clean with a big bathroom. We had no view but we didn't care because it was quiet! Bally's was a great location, very central for coming back and flaking out after a long day of walking around in the sun! The bed was too soft for us but we managed, the only real complaint we had was the shower--no water pressure and it was very low which is fine for me because I'm 5'5\" but my poor husband said it hit him in the chest (he's 6'2\" tall). We flew Allegiant out of Bellingham and saved $200 each over flying out of Vancouver Canada so we had no real complaints! !\n\nReview 43:\nDuring the trade show time- got a good rate thru Expedia.com. Reserved a deluxe room which is $30 more per night than a standard room. Tried checking in around 2pm the room wasn't ready. (Told the check-in time is 4pm). Came back around 5pm and the room was still not ready. Had to settle with stinking smoking room. The deluxe room had pretty much no amenities like coffee maker, bottled water, bathrobes, feather blanket. Inside the quality is simiar to a motel other than hi-speed internet. The location is nice but that is about it. Would not opt to come back.\n\nReview 44:\nDont stay here if you are concerned with nicities such as new furniture, clean smells and wall paper that is on the wall. Stay here if you are going to vegas to party and drink your face off. Super cheap and close to the hotels that you want to go to. You dont really do anything in your room anyway.\n\nReview 45:\nWe just got back from Bally's Las Vegas. It was my first time i went with 10 family members and 2 of them were family friends. We got rooms all together which was nice because if you didn't call ahead to do this, it would have been difficult to do so. It was nice that all our rooms were newly renovated and non smoking. The veiw was OK of the mountains and Planet Hollywood's new tower. I thought that Bally's was in an excellent location and at a great value. We really wanted somewhere laid back and not too stuffy (bellagio/wynn, nice but too uptight) and i felt like Bally's is a good medium. The pool was great, we never had problems finding chairs, although its nothing special it was prefect for our visit. The best thing is the location, for us, it was close to the Forum shops in Ceasars which was great and we went \"O\" at Bellagio, and Peep Show at Planet Hollywod too, so our walk wasn't far at all. I would stay here again for the price and location.\n\nReview 46:\nProbably the only hotel on the strip without food options late at night. When you have the munch late at night - you need a local McDonalds to save you. We stayed at the North Tower Suite. And although promised to support a bunch of friends, it was weird that the Jacuzzi was in the middle of the room and the shower was open as well. Also, they decided that it's better to have a Bide in the room instead of a 2nd toilet (?!) The room itself was alright, the rollover bed was alright too (though short). If you're looking for cheap blackjack tables around this hotel, look outside the window and go to Bill's Gambling Hall & Saloon. Also, it's a shame you have to pay for an internet connection.\n\nReview 47:\nStayed at this hotel for the first time and as an interior design enthusiast, I said to our lass \"I bet Ray Hanna was involved in the decor\" While talking to the manager I was delighted that Ray and many other renowned decorators were involved, Robs Lamplough etc. Thoroughly good hotel, great service and excellent colour schemes.\n\nReview 48:\nIt's a good location on the strip and in walking distance to everything.\n\nReview 49:\nI stayed at Ballys Sept. 27 to Oct. 1/09 I had a nice room, with a good view. It was clean, and I received regular cleaning every day. The front desk staff were helpful. My only complaint for this hotel and all places to gamble in Vegas was the smoking. I am allergic and couldn't stand to be in the Casino. Otherwise, great location. Enjoyed it alot!\n\nReview 50:\nWow what a location. Forget about luxury or elegant restaurants because location is everything. Walk out the door and your at the flamingo, harrah's or imperial palce straight to the south. Walking time 5 minutes tops. Cross the street via the walking bridge and your at Ceasar's. Go north to Planet hollywood ( 5 minute walk). Remember the Paris Casino is attached to Bally's so you get 2 casino's in 1. Need to get to the Rio? Get on the free shuttle from Bally's. From the Rio take free shuttle back or go to Ceasar's harrah's for free. Monorail is also in Bally's. Go north as far as the convention center or the hilton or go south all the way to the MGM. Who cares how great your room is because you will be on the go anyway. By the way my stay from aug 22nd thru the 25th was good. Nice clean room and easy check in. Food court wasn't the greatest but the Paris had good restaurants and cheap breakfast. Trust me when I say that the location is what you want. Everything is surrounding you at Bally's and that will save you time and money getting around.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29815, "query_start_index": 29817, "query_end_index": 29817, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "50%", "inner_docs_start_indices": [176, 713, 1364, 1648, 2106, 2987, 3256, 4120, 4788, 5535, 6367, 6752, 6922, 7496, 7863, 8296, 9020, 9633, 10675, 11485, 11725, 12108, 13106, 13656, 14028, 14671, 15293, 16124, 16464, 17127, 17558, 18661, 19148, 19965, 20927, 21544, 22077, 22623, 23032, 23486, 23876, 24550, 25376, 25953, 26266, 27242, 27951, 28295, 28380, 28744]}
{"id": "256629", "pid": "256629", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe booked this as a mystery deal on wotif so the price was great about $180 a night. We had a generally lovely stay, my only gripes being the following: - when we got room service breakfast, one of the fried eggs was uncooked and inedible - i have been charged a mysterious $40 that is showing on my credit card as a hotel charge but the hotel has no record of it - they have suggested it is an authorisation amount but i dont think it is - its been a week and its still showing on my card. - the room was a bit tired - cracks in the wall under the window.\n\nReview 2:\nAfter considerable research my wife and I chose to stay at the Radisson because of its location, close to the Rocks area, the Opera House and Bridge. If we had the choice again we would look for a hotel around Darling Harbour where there are more readily accessible restaurants and bars for the evening. Where the Raddisson is located closes down at weekends because it is in a business area. Having said that the hotel was really quite nice. The staff were very helpful and the lobby bar a very pleasant place to rest tired limbs after a day exploring. The rooms were of an average size but well maintained and very clean. There were no views from our room at all as it was an internal room and that made it a little dark - and hard to guess what the weather was like to choose appropriate clothing.\n\nReview 3:\nBooked the romantic getaway package, it all sounded good BUT *booked smoking room, given non smoking room, back to reception... the staff reaction was not good, they were not happy with us.... *champagne and strawberries on arrival ??? took 2 hours, and 4 phone calls..... * given a card for someone- Ravi Singh to assist us in any way, however she was not at work and was at home!!! doesn't work weekends,, nice lady no help to us..!!! * in room breakfast, arrived on time.. but no sugar, milk, empty salt and pepper, and a filthy trolley. Coffee good, but coffee pot needed a clean... yuk... also only 1 chair..this was weird. The good stuff- awesome bed. bath and room was ok. the end\n\nReview 4:\nThis hotel is located in the CBD and within walking distance of The Rocks, Harbour Bridge and Opera House. The room was large, although no view - but I didn't pay for that! We arrived late so dined in the general Bistro Fax which was good and attentive friendly staff. They also provide free internet throughout the hotel and business services - which although this should be standard most hotels still charge a small fortune. if we returned we would stay here again.\n\nReview 5:\nWe booked this hotel based on other reviews, which are normally very accurate. We pre paid for 4 nights via Thos Cook; had we not, we would have checked out after 1st night. Previously we have stayed at the ShangriLa or Inter-Continental; Raddison Plaza does not begin to compare. It is an old building with secondary type double glazing, which failed to block the sound of street traffic. Self closing room doors noisely slam shut, which after midnight reverberated down corridors waking us up. Front of house staff were unhelpfull in being able to deal with complaints about the above.The entire hotel is past its sell bye date. There is no lobby area to speak of, where you can wait to meet friends. There is a huge selection of 5* hotels in Sydney, most of which are in excellent locations. You have been warned about choosing this one. We will not make the same mistake again.\n\nReview 6:\nThe rooms are small, the hotel is very average. I would not recommend this to any traveller. Stay away!\n\nReview 7:\nWe stayed in this hotel for five nights during our one month vacation in Australia in Sept / Oct. The hotel is really a great place to discover all the fantastic sites of Sydney in short time - you are in walking distance of nearly everything - max 10 minutes walk to the opera and the Rocks and less still to the wharf. The rooms are very nice, of appropriate size and clean. The only thing I would complain about is the expensive breakfast, a little less in prize would have been enough as well. Service in the breakfast period is not five star as well. However, the concierge staff is more than friendly and helpful. They booked us a table at Doyle`s on the beach - take the ferry and have lunch there from the veranda and enjoy awesome seafood and a terrific view on Sydney! When going to the Blue Mountains for one day they were also very helpful to explain the way out of the city as Sydney is rather terrible to drive if you are not a local. Going to Sydney again we would definitely stay at this hotel again.\n\nReview 8:\nI booked a secret hotel for one nights stay and was happy to learn that it turned out to be the Radisson. I did not expect a big room but I ended up receiving the Studio Spa suite which was a great size and very comfortable. The marbled bathroom is huge with a separate toilet/powder room and the bed is super comfortable, it's probably one of the best rooms I have ever stayed in and I was disappointed that I only booked one night! Only two things irked me a little bit: my tv did not seem to work after exhausting every button and technique it displayed no channels but luckily I had brought a book with me and also the room service is a little expensive...$25 for a pizza?!. Aside from these two I thoroughly recommend this room and this hotel.\n\nReview 9:\nWe spent two nights over a weekend here after making a decision to not stay in the Darling Harbour area where we have stayed many times previously. This hotel had great service, no check in or check out problems, very quiet and bright airy rooms and very pleasant and friendly, helpful and efficient staff. This is a superb location close to the city centre, minutes walk from Circular Key and The Rocks, and within easy distance of other areas if you desire. Having stayed in 10 international hotels in the last year this rates as being the equal with many others.\n\nReview 10:\nWe stayed in a Business class room for one night with my partner. We booked on wotif so we had a good deal for $350. The service was excellent, and the food in the business lounge is amazing, both for canapes and for breakfast. If we hadn't already booked to go out to dinner that night we would have easily been able to have a good dinner just eating the canapes. The room itself was very comfortable, with a fantastic bathroom with a full sized tub and luxury shower. The package came with fresh fruit, newspaper delivery and robes and slippers. I would definitely recommend upgrading if possible, these luxuries made all the difference to our stay.\n\nReview 11:\nThis hotel is Ideally located in the heart of the CBD, hence you will be tempted to stay here if you are traveling on business. But beware, the basic facilities expected by a business traveler, internet and connectivity are in a complete mess. I stayed here for more than a week and throughout the stay, it was impossible to get a good internet connection in the room. The hotel management made constant promises to improve the service, but could never resolve the problem. Also, there is a bandwidth limit on the internet, therefore, if you are using internet phone for your overseas calls or watching some online video, be prepared to pay a hefty amount to the hotel. Ofcourse, you will be disconnected everytime you use up the bandwidth. So if you are traveling on business.....stay somewhere else.\n\nReview 12:\nApparently the management of this hotel thinks you should be running around with lots of cash because they add a 2% fee if you pay with a credit card!!!!!!! This is really inexcusable for a hotel of this level\n\nReview 13:\nMy partner and I were on our first vacation to Australia and we arrived at the hotel late in the evening after flying in from Thailand. We were immediately made welcome by the Concierge and the friendly front desk staff. Throughout our stay, all of the staff could not have been more helpfull and we ended up extending our time at the Radisson Blu by an extra day. The room was bright, fresh and clean and the hotel is very conveniently situated for both the tourist attractions and shopping. A hire car for our onward drive to Brisbane was arranged by the Concierge and delivered to the hotel without hassle\n\nReview 14:\nStayed at this hotel for 5 nights in July 2011. Very good value for money. Great location too.....minutes from both Circular Quay and Wynard Train ststions. Very good gym / pool, which I used. Very friendly staff and a superb concierge. Would recommend to anyone.\n\nReview 15:\nWhile otherwise a good but not great hotel, we had two major problems. First of all the staff were not helpful (room service excepted) and at on point we were even locked out of our room for \"billing problems\" (a blatant lie). Second this hotel is not child friendly at all, for example the sink is not usable by small children. Only redeeming quality is the quality of the food. We chose this hotel because of the reviews on TripAdvisor and were majorly disappointed. Absolutely not recommended for family travel.\n\nReview 16:\nNice hotel in a good central location, a bit of extra walking to Darling Harbour but nice to be away from the tourist feel of Darling Harbour. Great food all around the hotel but I would suggest to get breakfast included as they do a beautiful breaKfast although on the high $ side. Close by was the Lane nice for breakfast and dinner.\n\nReview 17:\nVery central and easy to get to from the airport by train. 5 minute walk from Wynyard train station. Staff are very friendly and helpful. Hotel well kept and clean. Beds are big and comfy. wifi internet access is free and fast. Lobby bar has a piano player / singer most nights and is a relaxing spot to have a light drink before heading out. Well equipped gym. Would stay here again\n\nReview 18:\nI stayed at the Radisson Plaza for 7 nights over New Year with my wife and two teenage daugters .This stylish hotel is in a perfect location being only five minutes walk from circular quay and the main shopping areas .Check-in was fast and efficient and the rooms were very well presented and maintained to a very high standard throughout our stay .All the staff were very freindly and helpful and one staff member deserves particular mention , Lee the young barman was very efficient and engaging and is a real credit to this hotel .I will certainly stay at this very nice hotel on my next stay in this wonderful city\n\nReview 19:\nBed was very comfortable. Stayed in a premier room on the 8th floor. Did not have much of a view but as a business traveler it wasn't top of my agenda. Sleep was spoiled by some building work going on during the night.\n\nReview 20:\nVery friendly and efficient staff, nice spacious rooms and bathrooms. Shower seperate to bath. Very comfortable beds and double blinds that darken the room completely for a good and long sleep. The hotel is only minutes away from Wynyard and you can walk through Hunter Arcade (during the day) to get to Pitt Street and find the hotel to your left.The only downside are the small windows. The rooms are quite dark and you look pretty much into other hotel windows. Other than that we recommend this hotel and would stay there again any time. Sometimes on Wotif as a secret deal and therefore at a fantastic price.\n\nReview 21:\nMy wife and I stayed here in late January for 3 nights over a weekend. It was located very close to Wynyard train stop which made travel quite easy. There were also plenty of cabs. We were able to walk to the Opera House in about 25 minutes at a quick pace. We also walked to the area known as the Rocks which had some nice dining options. There is plenty of shopping near here including - get ready for this - the most amazing food court we've ever seen in the Westfield shopping Centre. It truly is worth a look. We didn't dine at the restaurant in the hotel - breakfast prices seemed quite high. The room was of average size, but had a nice bathroom with both a lovely tub and shower. The rooms were kept very clean. The mattress and pillows were very comfortable and there were options for other pillow types if so desired. I can't see any reason not to stay at this hotel unless you want something much more upscale. Good value.\n\nReview 22:\nThis is a quality experience from the greeting at the front door, bags whisked away and up to your room. Quality furnishings, large bathrooms, big shower... but one fixed shower head maybe not for everyone. Executive floor worth the extra and staff there so helpful. Breakfast good, evening canapes in Executive floor club of a very high standard eg.oysters, hot food freshly cooked. Drink selection for Oz wines good, spirits range could be improved...Johnny Walker red label not really making the grade for decent whisky...Location excellent for shopping, The Rocks, main sites...YES!! Overall quality, quality, quality... You will enjoy this experience!\n\nReview 23:\nEnjoyed the convenient location of the hotel. Easy walking distance to the \"Rocks\", Circular Quay and the Opera House. Room was clean and comfortable. Hotel bar was a pleasant surprise and a cozy place for an evening glass of wine. Hotel breakfast buffet was very good. Free internet in the room was a really nice perk.\n\nReview 24:\nIt was our 3rd visit to Sydney and we had booked the Radisson after a horrible experience at the Cremorne Point Manor in North Sydney....thankfully we moved in to the Radisson and instantly felt at home. We caught a ferry into Circular Quay and the hotel is just a short walk up into the city, perfect if you are planning on catching ferries our to the zoo, Manly or Darling Harbour or is you just want to enjoy the lovely restaurants and bars around the quay or the city centre. The staff were all very friendly and helpful and our room despite being the standard room was spacious and had a lovely big kind sized bed and large bathroom. If I went back I would however ask for a room with a nicer view than office buildings! I would highly recommend booking a massage while you're there, definitely the best I've had. A very nice hotel. Oh and the wireless broadband was complimentary which were thought was a nice touch....\n\nReview 25:\nWe stayed here for a weekend because my partner stays here for work as it is right across the road from her office. She has been staying there just about every week since the beginning of the year so you'd think they would have given us a nice room when we checked in but instead we got a room with a big wall and a tiny window. In fact just about every time she goes down she get put in a below average room and has to go back down and ask them to change. Very annoying and shows no appreciation for loyal customers. Poor customer service.\n\nReview 26:\nStayed at the Radisson Plaza for a second time in August 2007 as a special weekend treat. We were upgraded to a spa studio room which included access to the Plaza Executive Lounge which made it an even extra special treat. This hotel doesn't have the views of other hotels in the city but it certainly makes up for it in other ways. From the moment we checked in till the minute we checked out everything was special. The staff are extremely professional and well trained and friendly. The room we had was spotless, very big with lots of space to move around and the massive (again spotless) bathroom had a huge spa bath. My bed was so comfortable and I had the best sleep for a long time - I wanted to bring it home with me. Definately worth staying here - can't wait for my next visit to the Radisson.\n\nReview 27:\nI really like the Radisson Plaza. It is what it is and it does it well. The Atrium Rooms aren't the best, but if you are looking for a good sized, well appointed room and aren't fussed about the view this is a good room. The Deluxe Rooms with balconies are much nicer. Not a big fan of the toiletries. The Club feels like a bit of an after thought. While in a very interesting part of the hotel (in the original Cupola), the layout is messy and it feels cramped. Breakfast is nice and only $25 which is good for a 4.5-5 Star Hotel. Although espresso coffees are $4.85 on top of that. Porters are very friendly and I never seem to wait long at reception. The hotel opened in time for the Olympics in 2000 and hasn't hard a full refurb since, which is surprising as it in very good condition. Having said that the decor could be modernised and I believe the hotel is starting a renovation soon (during 2010). All rooms have flat screen TVs (as they should in 2010), although no way to connect laptops etc.\n\nReview 28:\nGreat hotel with a great staff! The location was ideal for business travelers and families. The Opera House was a 10 minute walk from the hotel. There was also a train station about 5 minutes away. The rooms were large and clean. The only downside was the fee for internet service. I paid $50 for just one day. All in all, I would recommend this hotel.\n\nReview 29:\nWe stayed here back in January during a 5-day trip to Sydney. The location is great, walking distance from so many landmarks. The room was a little bit small and unfortunately there wasn't too much space for luggage and clothing but it was very clean. The bathroom on the other hand was large and very well kept. The pool was a nice place to relax in the evening. The hotel overall had a very pleasant atmosphere and the staff was always extremely helpful. We definitely recommend it.\n\nReview 30:\nThis hotel was a lovely old lady on the outside, but very modern on this inside. The staff were all very friendly and efficient. Our meals were very nice and our room was all you would expect. Good location and hardly any traffic noise.\n\nReview 31:\nI was only here for 2 nights unfortunately as I could easily have stayed at least a week! What a lovely hotel in every way. Great service from start to finish, fantastic room and brilliant location. What more could you ask for? The location is very central and so whilst you don't get a view of the Harbour once you leave the hotel 5 minutes later you are at Circular Quay. I updated to a suite which was nice but I think a standard room would have been perfectly fine. There was nothing to fault in the room Huge comfortable bed, great bathroom, fantastic shower and plenty of space. I didn't eat in the restaurant or go in the bar but they both looked really cool. The reception is a great place to hangout when you are waiting to meet up for the day's activities. Nothing was too much trouble at this hotel and it was a thoroughly pleasant experience to finish off our trip before flying home to GB.\n\nReview 32:\nStayed 2 nights on business with a free room upgrade (booked on hotel web site) and used hotel fitness center and laundry service. Pros: Convenient location in Sydney CBD, lots of restaurant choices nearby (no need to use hotel restaurant if you don't want to) and a five minute walk to Circular Quay. - Rooms recently renovated with comfortable beds, internet service worked reliably - Efficient front desk check in / check out Cons: Fitness center has reasonable amount of cardio equipment and weight machines for a hotel, but a lot of the machines and equipment are old. A better option may be to head over to Circular Quay for a run. (There's an interesting run along the elevated Cahill Walk and across the Harbour Bridge--to get there take the elevator located just outside the Circular Quay train station.) - Likely similar at other area hotels, but the laundry service is expensive (A$15.95 tax included for one shirt). Overall was quite impressed with hotel. It left the impression that it is well managed and the staff care about the job they are doing. Would choose to stay there again on another trip to Sydney for business or tourism.\n\nReview 33:\nWe stayed at the Radisson for four nights as part of a surprise 40th birthday package I organised for my darling boyfriend. I booked it through WOTIF 'mystery' room deals for a five star hotel. I was a little disappointed with the room as, although it was furnished very nicely, it was a bit stark in terms of the view? There was a small window that looked out to an office block. The bed was extremely comfortable and the room was nice and clean, though the bathrooms are just starting to show signs of ageing? The service was good, although I had requested a bottle of champagne to be waiting on check in. I had to ring down to reception and ask them for it, but when they realised the error, they promptly delivered it. It was a very comfortable hotel and in a fantastic location. The staff were very nice. I would definately shop around for a better deal (I've previously stayed at Sofitel for around the same rate and got a 'club room') but would be happy to return to the Raddison Plaza Sydney again.\n\nReview 34:\nI very recently stayed here and it was nothing short of my 5 star thoughts, I have been lucky enought to travel throughout the world and yes, sometimes what you think you're gonna get and what you do get can be very different but I was not sold short here. The staff were very friendly and always helpful with our questions. The room was a good size and the bathroom too with both a bath and shower to choose from! It has a nice modern feel to it. We were plesantly surprised with our breakfast, it was served in the room as part of what we booked and we thought it would just be a piece of cold toast, no way, we didn't need lunch till late. Found it all really easy and peaceful. My partner and I will both be back. Thanks.\n\nReview 35:\nEverything about this hotel was a bit better than I expected. Great food, location, and beds. I will choose it over the four seasons in the future and at 1/3 the price of the Hyatt, it's a great deal. With its handy location in a nice historic building, and great staff, I'll be back.\n\nReview 36:\nThis was our first visit to The Radisson Plaza in Sydney and provided a pleasing choice of accommodation for the Fifth Ashes Test 2010/11, where England , having retained The Ashes, went on to win the series 1 - 3. The S.C.G. was easily accessible via a short twenty minute Bus Ride.\n\nReview 37:\nThe consierge..........WOW, what a service. Just experiencing the Concierge is worth every penny spent. This group of Gentlemen are the friendliest and most polite men ever. They go out of their way and service is always before you expect it. Awesome. Reception could be a little better as it was a bit disappointing and there was several mistakes made but besides for that the room was clean and made the stay pleasant.\n\nReview 38:\nShifted from the Quay Grand to the Radisson due to Friday night price offer ($500 at QG compared to $199 at the R.) All up a great one night stay. Reception staff very professional. Concierge always attentive at greeting guests coming and going. Room was pleasant if clearly a shift down from the QG, but view of shabby building across O'Connell st was nothing to write home about. I think at $199 per night with restaurant breakfast (good choices) for 2 and free wi-fi included we are starting to get seriously good value. Highly recommended and would definitely stay again.\n\nReview 39:\nStayed here for one night on our way through to New Zealand. I've been before and as with my previous stay everything was exceptional from the furnishings of the room to the customer service. Location is perfect for seeing sydney being 5 mins from circular key and 5 mins in the opposite direction to the center of Sydney's shopping. The bed was particularly of note - the best we slept in whilst away (we both agreed on this).The only thing you won't get here is any form of view from the window, other than that this is great place to stay and excellent value for money.\n\nReview 40:\nCouldn't find fault.....Excellence & Elegance in one place. If staying in Sydney there is no better choice of Hotel. Close to everything Sydney has to offer. Have stayed here twice now & will certainly be staying here again.\n\nReview 41:\nStayed for a few nights for work. The staff were just lovely and the place is immaculate. Being a refurbished heritage building, Radisson have done a great job creating a lovely retro atmosphere with tasteful furniture and decor, even the staff looked the part! The concierge was a cool dude, in fact, I was surprised at how friendly the staff were, without being fake or overly-servile. Housekeeping were top notch, the rooms were cleaned beautifully. My only minor gripe was the room - I had an \"atrium\" room which had no balcony and a view into what looked more like a service duct rather than an atrium. It would have been nice to have known that at the time of booking. The room furnishings were really good though and you could hear a pin drop it was that quiet. The food there was lovely, would definately recommend breakfast and dinner, not expensive, and really good food. This is really the perfect hotel for a business traveller, and of course it's location in the heart of the CBD makes that even more so..\n\nReview 42:\nI loved this Hotel. The staff where very friendly and helpful. The hotel itself was well presented. The rooms where immaculate and had a very clean and comfortable feel about them. Very impressed about having a choice of pillows and it only took 5 mins at the most to bring them to our room. The position of the hotel also was excellent, we could walk to everything.\n\nReview 43:\nWe stayed there for 3 nights during our trip along the east coast. The stay was fantastic: Staff was very friendly, rooms reasonably sized and according to five star standard. As this was a part of our honeymoon we flound complimentary sparkling wine in our room in the first evening! My wife and me would stay there again anytime!\n\nReview 44:\nIts been some time since I went to this hotel, but I have stayed here twice. The hotel is stylish, modern, and in an enviable location. We were only a short walk from the harbour and opera house, and the was a veriety of bars and restaurants nearby. The staff were more than welcoming, which is more than can be said for some of the bar owners nearby. The hotel has a great spa. If I return to Sydney, I would definately consider this hotel again, as I was mroe than happy the last 2 times I was here.\n\nReview 45:\nUsed to live in Sydney and I am often back in the city for business and pleasure. The Radisson is very centrally located and the rooms are clean and well presented. The room I had did not have a view and was not huge but the staff made our stay exceptional. Food was great in the bistro and you are surrounded by all Sydney has to offer. Valet parking is available and the front desk is happy to hold luggage at check out. I cannot express how lovely the conciege was, he really made us feel like it was important to him personally that we enjoyed or stay. I would recommend the hotel highly if you want to be cared for.\n\nReview 46:\nBeautiful hotel, lovely rooms. Hard to find the entrance when trying to park a car because of all the one way streets. The staff were fine, nothing great, but did their job. Lovely hotel, room and facilities. Most defiantly a 5 star hotel. However, I did a wotif mystery deal, if I had to pay the actual price per night, I don't know if I would rate it so high.\n\nReview 47:\nJust stayed overnight for a business trip- delighted with a huge king size bed in a very well appointed room. Not much of a view but all other aspects are excellent. Looking forward to a 5 night stay in April!\n\nReview 48:\nVery good experience while booking my stay followed by excellent check-in staff and bellhops! Room was perfect and as one of our days in Sydney was rainy we spent quite some time in our room and also in the public spaces where we received excellent service with great food and drink.\n\nReview 49:\nFirst of all, hotel has a fantastic location, in the CBD, very close to circular quay, the shopping streets, cafes, bars and convinience stores. Service is very good, very helpful people. Lobby is average, it is very modenr, clean and new but doesnt reflect a 5 star ambiance. Rooms are very clean. modern and nice, but mediocre in furnishings in my opinions. When you walk into the room, you dont feel the 5 star atmposphere, the hotel could be a novotel or mercure with that room. Well obviously all the other 5 start hotels in the CBD area had higher rates so this really explains why but still paying 335 AUD a nite I would expect a nicer room. Beds are big nd confortable, tc channl sletion is quite small. I would overall recommend this hotel for its modernity, cleanlinss, serbice and location but if you wnt a real 5 star, this is definitely not it.\n\nReview 50:\nWorld-class hotel in the CBD of Sydney. Furnishings, shower, bath, etc was very up to par; had a comfortable stay and good sleeps. Staff was efficient and helpful. My only peeve would be that since the hotel is renovated from an older building, the windows might not offer the best views. For example, most rooms on Floor 8 have the bottom half of their windows blocked by an external ledge, leaving you staring up to see outside as if from a jail cell. Other than that, everything was plush and neat and I wouldn't mind staying there again (hopefully not on the same floor! ).\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29363, "query_start_index": 29365, "query_end_index": 29365, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "86%", "inner_docs_start_indices": [176, 744, 1556, 2255, 2734, 3627, 3742, 4770, 5530, 6107, 6771, 7585, 7807, 8428, 8704, 9231, 9579, 9975, 10606, 10837, 11463, 12409, 13078, 13410, 14348, 14901, 15717, 16733, 17098, 17595, 17844, 18759, 19919, 20938, 21676, 21973, 22269, 22702, 23290, 23875, 24112, 25143, 25522, 25866, 26380, 27013, 27387, 27609, 27905, 28775]}
{"id": "268430", "pid": "268430", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI've stayed here several times and this was most disappointing for me.....my room was poorly located and was dirty upon my arrival. There were hairs on the commode (yuk! Double yuk! And the carpet hadn't been vaccumed which made me upset bcuz there's so much sand tracked in from the beach. I felt gross about the cleaning, thank God I didn't have one of those illumilight things or I probably never would've been able to sleep there! I asked to speak with the manager and was asked to wait (30 min later) it was too much so I cut my losses went to the pool and asked her staff to have her call me....I left a message every day i was there.... well I stayed a week am home now for a day and a half and I have yet to hear from Rose\n\nReview 2:\nI transferred here from the El Conquistador where I attended a wedding. The hotel was perfect for R&R after a very busy weekend of wedding activities. The beach is amazing! Staff could not do enough for me from the front desk to the head of housekeeping checking my room when I arrived to beach staff, pool staff, room service, etc. A huge difference from the El Conquistador where the service was slow and poor (see my review). The pool is fairly small but not crowded at all. Lots of hammocks and couches on the beach which I loved. The only drawback is the hotel is right near a runway and you can hear planes taking off regularly. That is the only reason I would think twice about staying here again. The room was stocked with 2 bottles of water each day and free coffee in the lobby. Prices were very reasonable (can of coke in the vending machine was $1). And yes they charge $25/day resort fee. This is pretty standard for a resort and I had no problem paying it.\n\nReview 3:\nI stayed at this hotel frequently during the last 6 months while working on a project in Puerto Rico. The hotel is nice - not fancy, but right on the beach with a lovely view and a very nice pool area with 2 resident iguanas! (not in the pool). The other reviewers are correct there is some airplane noise because it is close to the airport, and the rooms are pretty standard, but it is still worth a visit. But it is truly the staff that make this hotel. Everyone was wonderful, always greeted me with a friendly Welcome Back and excellent service. And while all the restaurants and snack bars are very good, definitely try Sirena for a wonderfully relaxing meal overlooking the ocean listening to the waves crashing and with excellent food! I would return to this hotel in a minute should the opportunity arise!\n\nReview 4:\nAlthough the staff is very accommodating, and even though the motel is located right on the beach, we would not ever stay at this motel again. The jet noise, with the airport right on the other side of the road out in front of this motel is startling loud! There is no way to mask this loud jet noise, and we wouldn't even use the deck from our room, which had a nasty view of the top of the roof with air conditiong units making their own noise! It is a shame that an otherwise pretty descent motel is not more sound proof. I wasn't able to get any sleep and wanted to check-out ASAP the next morning. I would gladly pay an extra $50.00/night elsewhere on the beach without the jet noise...very disturbing and not a place to relax and unwind and have conversation outside! I am shocked at how little other reviews never mentioned the level of noise from the jets...I would never bring a baby here for fear it would damage their hearing.\n\nReview 5:\nThis is an excellent resort with friendly staff and nice accommodations. I would recommend this resort to all my friends and when i return to Puerto Rico i will stay there as well.\n\nReview 6:\nThis is a really pleasant, cozy, comfortable, friendly hotel right on a beautiful beach! We liked the fact that it is fairly small. Our girls loved the pool, swim up bar (to order fruit smoothies! ), hot tub, kids' pool...the iguana walking around. Every member of the staff here was so nice! The business center is free. There are several restaurants, salsa music in the evenings, brunch on the terrace overlooking the ocean and our girls' favorite: Bananas cafe- ice cream and custom-made grilled cheese sandwiches! Comfy beds! We stayed a whole week. Easy to do road trips from here. We rented a car (from Charlie's - very good). This hotel is minutes from the airport - a plus for getting there quickly, but you WILL hear the planes taking off when you are on the beach (rooms are fairly well sound-proofed). Our kids thought seeing the plains take off was cool! This is the last hotel on Isla Verde Beach. Look to the left- see lots of hotels (including the Ritz Carlton). Look to the right - open beach!\n\nReview 7:\nWe booked our stay at the Marriott through our travel agent as a pre-cruise stop. We encountered no problems to speak of. Rooms are nice and clean and the food was excellent. The pools and beach are above average and wish we had booked a longer stay. We would stay here again without hesitation.\n\nReview 8:\nThe hotel is fine with a nice beach, but the lack of room service and restaurant choices (buffet-only) makes this a poor choice for those who prefer those amenities. Making matters worse, there are no outside restaurants within walking distance. Get with the program, guys!\n\nReview 9:\nThe trip from hell started with bad weather. We have all experienced and understand it's part of travel. We were tired and weary, and honestly a little pesimistic. So we called the hotel - JUST TO MAKE SURE that we still had a room. Note that at this time it was 2:30 am. Sure enough, the Marriott had overbooked and had no rooms left for us. Apparently the late arrival guarantee is worthless. We were informed that we would have to go to the hotel, fill out paperwork, then get in a taxi to go to the hotel we would stay at. Did I mention it was 2:30?? We were assured after the second call that we had rooms for the next night and we would be upgraded at no charge.Welcome to the next night. No upgrades available. When I asked, they said it was merely a \"request\". I informed them that it was THEIR request for the upgrade, not something I had requested, but apparently that means nothing. No upgrade was provided.Don't waste your money on this hotel unless you REALLY like frustration.A fruit plate was provided to ease mine. It didn't work.\n\nReview 10:\nI think your rooms are very nice and your hotel is situated in a beautiful place. waking up to that beach every day was amazing! But I would love to forget the dinig experience I had in your restaurant. Salsa restaurant is a poor excuse for a restaurant the food was horrible and the service dreadful! I think thereyou should re-train an employee she was very rude to me and my husband. She was an older lady with long black hair. It`s a shame that you have people like that working for such a great company like it is Marriott! !\n\nReview 11:\nGreat area for a quick getaway. Staff was great Front desk Nancy was very helpful with rooms. also Breakfast had great wait staff. Jay was very friendly and great. Also during other days, we also had Joanna, Brian, Aracelis and Alexis and they were all very professional and very friendly. The beds were very comfortable and slept really well. Some of the younger beach staff were more focused on talking to young girls rather than helping with setting up chair, at times we had to wait 15 minutes to get chairs and umbrella, despite giving them a tip.... Location : despite the runway of the airport it was not too much of a nuisance. Loved that stretch of beach- the Ritz Carlton was close by so obviously that beach is among the better ones in San Juan\n\nReview 12:\nSure it's noisey -- you\"re close to the airport! But anyone writing a review of this hotel has probably researched on the internet before booking and didn't mind paying a little less and getiing better value. We spent a week at the Marriott in mid Jan \"04 prior to boarding a cruise ship and enjoyed our stay -- the beach is as good as reported providing great fun in the moderate surf, the complementary breakfast is very good, the hotel cleanliness and staff friendlyness are both excellent and the casino is good at taking your money. We rented a car and enjoyed the beauty of the island and the great restaurants within fifteen minutes driving. Puerto Rico is expensive -- just check the rates at the Ritz which is only a few hundred yards away although it does have a couple a very good restaurants. What you save on your room will pay for a car rental and a couple of great meals. Give it a try.\n\nReview 13:\nIf you are looking for an upscale, clean hotel, right on the beach....then this hotel is for you. We arrived at this hotel with a party of 32; therefore we figured we would have to wait FOREVER just to check in. Well it was the OPPOSITE. We were greeted with an AMAZING front desk staff and was checked in, in a timely fashion. This hotel met all of our needs. We will definitely stay here again.\n\nReview 14:\nThe Courtyard Marriott was very nice. Staff was friendly and the beach and pool were very nice. Food was fine - expensive, but that's to be expected. However, I thought we would be closer to things in Isla Verde and found that not to be the case. We could really eat in the hotel, or walk several long blocks to restaurants. I've got a 4 year old and he's slow! Nice hotel, but I wish I had just decided we wouldn't leave the property.\n\nReview 15:\nI was a little hesitant to book this hotel, since my previous experiences with Courtyard has not been great; not at this Courtyard. The hotel is in tip top shape, everybody was attentive and friendly. Beach is beautiful, even though a little rough (watch your kids), and the pool was nice and clean. Food is kind of expensive but good and plenty of choices for kids. At our arrival we were met and escorted to our room by Mr. Aroyo and he kindly explained hotel amenities and local attractions. We were very impressed with the level of service at this little hotel!\n\nReview 16:\nNice hotel - located in the Carolina area (barely). close to the airport and a short walk to buses. Take the T9 or 53 bus to downtown Old San Juan. You can catch both at the bus stop in front of Denny's about a 8 minute walk from the hotel.\n\nReview 17:\nHotel is badly in need of a remodel.Asked for ocean view,received partial view. Rooms were clean,but just hanging a few pictures does not make over a room.Food very expensive,only option for breakfast was pricey buffet.Pool small ,not weel taken care of. Concierge not helpful.Airport noise loud. Would not stay here again\n\nReview 18:\nI was very disappointed by my stay here. First of all, there is no room service in the hotel. The restaurants in the hotel are of poor quality, with little in the way of variety or healthy eating options. The hotel charges you for a beach chair or umbrella, which I felt was ridiculous for a beach resort. The bathroom near the pool area was never clean, to the point that I went back into the hotel rather than use it. Nor was the bathroom in the lobby especially clean. The concierge was very unhelpful, and seemed put off by being asked questions. Our room was fine, nothing special. However, it felt a little old. For example, the bathroom was outdated and the tiles were stained with age. Overall the whole place felt a little trashy. I would definitely not stay here again.\n\nReview 19:\nA decent place, but very boring for a family with a teen-aged child. No activities at all. Staff did not do anything to create a fun atmosphere. Casino, lobby, and restaurants all small and dull. Room was nice, maid was good and hard working. Surf was rough. Had elevator problems. Beach was filfthy. Jet noise wasn't a day at the beach. Just an OK place, that's it.\n\nReview 20:\nAt a recent private event, I went to the dancing floor 5 feet away from my table and in a blink of an eye the stole my brand new cellular phone. I immediately ask the banquet crew if any of them had seen the phone but no one care to help me. I went straight to the front desk to file a report and complaint about the POOR SECURITY of the Hotel and they told me they are NOT RESPONSIBLE if I get robbed.. (which makes no sense since it was inside of the Hotel.) So my trip experience was horrible, and my most sincerely advise to future visitors is to be very, very careful and buy a travelers insurance when visiting the Courtyard by Marriott at Isla Verde.\n\nReview 21:\nI had such a wonderfull experience at the Marriott. The hotel was very well maintained, always clean. Staff was excellent; JORGE at the bar, CYNELLE at the Salsa restaurant, TIJUANA at the front desk. The bellhops can't remember their names but they were always ready to assist me with any questions that I had. I travel to San Juan frequently but this was my first time at the Marriott and I must say that it wont be my last. I work in the hotel industry and know great customer service when I feel it. The employees always seem willing and ready to work at all times. I was not too impressed by the selection at the restaurants but the warmth of the staff over shadowed that and I finally ordered some pork chops which were great. I would definatley refer this hotel to anyone visiting Puerto Rico. It's near a beach, walking distance to restaurants, pharmacy etc. You can even take the bus if you're feeling adventurous.\n\nReview 22:\nJust spend 6 days at this hotel: 1-food is below standards in the industry at any of the facilities and very expensive 2-drinks are watered down and expensive 3-facilities needs updating 4-staff is very relaxed and their priority is not the customer 5- VERY IMPORTANT... FLEAS ON THE BEACH AND MOSQUITOS.... MAKE SURE THAT YOU SANITIZE EVERYTHING YOU USE BECAUSE IF YOU SPEND TIME ON THE BEACH YOU WILL NEED MASSIVE AMOUNTS OF ANY FLEA/MOSQUITO REPELLENT SPRAY. ONCE THE FLEAS ARE IN YOUR CLOTHES IT WILL TAKE A LOT TO GET OF 6- NO SHUTTLE!!! you have to walk to everywhere to get a decent bite or you will have to pay a taxi....very expensive as well.\n\nReview 23:\nWell let me start by saying, I really wanted to like this hotel. When we arrived by taxi in 5 minutes from the airport, the hotel looked great. Our room wasn't ready so they stored our luggage. We were here for 4 nights for our honeymoon. We told the lady checking us in that we were here for our honeymoon and she offered us an upgrade to a suite for $150 more per night???? Anyway after declining that offer, when we got to our room the only thing to impress us was the flat screen t.v. I also like the balcony but we had a view of the apartments next door. I think she deliberately gave us the room with the worst view. Anyway the bathroom is very small and does not have any counter space and it had mold on the wall. Well after a wonderful night on the beach my husband and I decided we were checking out the next morning and we headed straight for Embassy Suites. Loved the beach access here and the flat screen t.v. but if you are planning on spending any time in your room this is not the place for you. MRSB\n\nReview 24:\nWe stayed here for the first and last nights of our honeymoon, going to Vieques for a week in between. The first night, when we mentioned it was our honeymoon, the awesome concierge upgraded us to a wonderful suite with a great view. Our last night, we still got a very nice room, though it was on the small side, I thought the value was excellent. The only reason I don't give this hotel five stars is that I felt that the dining options were overpriced and the food was mediocre. The breakfast buffet was pretty good but cost about $40 for a couple, including tax and tip. Unfortunately we didn't find much to walk to in Isla Verde, so plan on eating at the hotel unless you take a cab elsewhere. That is my only caveat, otherwise this hotel was lovely.\n\nReview 25:\nStayed here various times since 2004. Previously we really enjoyed it. Although our stay this time was free, we could not get comfortable there. VERY expensive food shop in lobby. Staff was not helpful.\n\nReview 26:\nI was in this hotel a full two weeks for business and tried at least 3 times to change hotels. The pictures do justice for this hotel; highlighting its spacious rooms and beautiful beach. I was aware that being so close to the airport what kind of noise I could expect, so that was not a problem. What was a problem was that even when people in the neighboring room were talking at a typical level, I could hear every word they were saying. I tried to change rooms for one that would not have this problem (as no one would stay in this hotel if it were the same for every room) but was told that a large party was taking up most floors in the hotel and they were sure to be loud as well. I would have changed hotels but it was too much trouble finding a hotel that had a room available for the length of stay I required. I'm just happy no honeymooners ended up in the room next to mine.\n\nReview 27:\nFriends recommended this hotel and it was perfect for us older folks who enjoy a few drinks, a good beach and pool and a very friendly staff. I have nothing bad to say about this place. Close to the airport, good food, weather was nice and warm, nice room.... loved it.\n\nReview 28:\nThe view and the beach exceeded our expections. This is not a really fancy hotel, but most folks would like it. It has a lively night club, good drinks, and friendly service.\n\nReview 29:\nMy two friends and I came back from a 3 night vacation at the Courtyard. We were upgraded to a junior suite which was very spacious and clean. The staff was extremely gracious, friendly, and helpful during our stay. The pool area was very pretty, the water a bit cool for our tastes. The hot tub was too chlorinated and stung our eyes, and was also way too hot. The pool and beach were right outside the hotel doors which was very convenient. The beach was pretty empty and beautiful but beware of the sand flies in the early morning! (OFF spray did not work) The Sirena restaurant and the Picante lounge had very good food. All in all, we enjoyed the hotel very much!\n\nReview 30:\nMy adult son and I were here for 4 nights for the wedding of a family friend. All of the personnel we had contact with from the desk, to maid service, to towel service and guys who set beach chairs and umbrellas, wait staff, conceirge...everyone was professional, accomodating, and helpful. There was excellent live music thurs, fri and sat night. Food was excellent, Great beach. Rooms with great views. We left for a night to join family and friends in another part of PR and returned to this hotel the night before we flew out because we were so comfortable here. There was a great cheese and fruit platter waiting for us when we arrived to check in on our return stay late at night. Rooms were comfortable, Bedding comfortable. Rooms were quiet.\n\nReview 31:\nWe really enjoyed the hotel. Although it is a bit old comparing to the modern ones, but the staff, location, view were great! Lots of possibilities in this hotel. Very nice view... Everything was perfect :)\n\nReview 32:\nWe stayed here for my husbands birthday weekend and checked in late, leaving early the next morning. We are Marriott Rewards members, so were greeted with a gift, as well as rum and casino coupons upon checking in - the Front Desk assistant was extremely friendly. Our room had its own balcony, overlooking the ocean - the view was amazing! Room was clean, the bed was super comfy and the bathroom was well lit and very clean also. Room service was prompt and friendly too. Next time we come back to San Juan, we will definitely stay here again - hopefully for longer than just one night!\n\nReview 33:\nMy husband and I have stayed here several times on our way in and out of PR. It's location is great; about 10 min cab ride to the airport. The rooms are nice. The beds are spectacular. Very comfortable. The rooms are quiet. Not much noise heard from other rooms; like doors slamming etc. Room service food is good. It's just a really nice place at this price range. Will keep booking here. Oh, almost forgot free internet which is great!\n\nReview 34:\nWe came to the Courtyard in Isle Verde for a honeymoon/baseball tournament and we had the most perfect stay. The staff was so attentive and friendly, we could not have asked for better. The hotel is spacious and clean and the beach was beautiful. There is a casino and five different places to eat right at the hotel. The weekend at the Picante bar was busy with dancing and music until the wee hours but don't worry, it won't keep you up. All of the food was tasty and fairly decent prices in all the locations ( I ate at all of them!) The beach was clean and it was easy to find a good spot out there (the guys bring your chair wherever you want it). We will be going back the same time next year! Thank you to all of the staff that made our stay so special!\n\nReview 35:\nRecently stayed in this hotel. The filthiest bathroom I've ever stayed in, absolutely disgusting!! The pool was full of bugs and debris with a strange froth on the surface. The engineers who designed and built this hotel are to be commended, as the noise from planes taking off is barely noticable.\n\nReview 36:\nHotel is on the beach and is beautiful!! There are hammocks in the sand and if you are a pool person, you can lay in a lounge chair by the pool. They have great food, with a full bar and a Casino. We spent the night there before going on a cruise and we'd like to go back for a vacation!\n\nReview 37:\nThese guys saved my daughters destination wedding. We had guest coming from all over the US and Puerto Rico and had booked about 80 room nights at the Intercontinental. The Intercontinental turned out ot be a construction site with the pool area totally torn up. We moved our entire group to the Marriott and it was wonderful. The staff was extremely nice and very attentive. The bar is a jumping place with live music every night, the pool is great with swim up bar, almost every room is ocean view and a mile long beach is right there. Every one of our guest had a great time. We have travelled all over the world and have not had any better service anywhere. The best views are higher up in the hotel and on the even numbered side, the higher the number the closer you are to the ocean. I will definitely stay at the Courtyard Marriott Isla Verde next time we are in Puerto Rico. This is not your normal Courtyard.\n\nReview 38:\nMy husband and I chose this hotel resort for our honeymoon. We had a pleasant stay but a day after checking out of the hotel my credit card company called to alert me of possible fraud - over $1,400 had been spent at gas stations, Game Stop and a Walmart near San Juan. I confirmed I had my credit card in my possession and told the card company that the check-in staff had made an imprint of my card because their card machine wasn't working. What was interesting was that while on on honeymoon we didn't leave the hotel so the check-in people and the hotel restaurant were the only two places in Puerto Rice where I used my card!! Thieves are working at this hotel and I hope they get caught fast!!! I hope this didn't happen to other guests!\n\nReview 39:\nWe stayed there for 5 nights and 6 days. Booked it through priceline for $83 a night for a standard room. Check in was super smooth. Upgraded to junior suite( As we needed Microwave and it was available only for Junior Suites). Amazing ocean view. Upgraded for $40 a night. Isla Verde beach is the best in San Juan area and these guys are right there on Isla Verde beach. Very sweet staff, good but expensive food at restaurants, amazing pools(both cold and hot). We had a great vacation and i will definitely refer this hotel for someone looking for a peaceful vacation. Walgreens and bus stop to catch a bus to Old San Juan area are just 3 blocks away from hotel. 16% resort fee might look ridiculous but we didn't mind paying after experiencing their super fast wifi and complimentary rum drinks..:)\n\nReview 40:\nWe stayed here for a week 12/24/03-12/31/03. Room we were given was horrible, there are no rollaways, they charge $6/beach chair which is not in the website anywhere, lunch was prepared differently 4 days in a row even tho ordered same food, dinner was just a disgusting buffet, maid stole change from room on first day, a/c sounded like jet engine and was finally replaced at 1 a.m., mgr refused to respond to complaints orofer assistance, gneeral staff was unfreindly except for young man who got us taxis daily, there was no watersports or beach volleyball on premises as was promised in website and was very important to my kids--this is just the beginning--DONT EVER STAY HERE THEY DONT CARE ABOUT U !!!! !\n\nReview 41:\nI booked my family to stay here for five nights through New Year's Eve and beyond. The food - very good. Wait service and staff even better. Restaurants are pretty good. Get there early for the breakfast buffet. Everyone very polite and hardworking, a wonderful representation of Puerto Rico. Clean, friendly and generally uncrowded beach with staff everywhere. Airplane takeoffs and landings were not overly frequent and not bothersome. Suggest booking the deluxe beach view. You won't regret it. Casino is convenient, and plan on having a good time losing slowly but surely. Parking garage makes it easy to rent a car by the airport, and head out for daytrips. Getting to downtown San Juan is PITA, due to traffic. Be sure to leave early. We did not and paid the price. On return to PR, we'd definitely return to this Marriott.\n\nReview 42:\nWe stopped at this hotel for a short time between flights as it is very close to the airport. The service at this hotel is exceptional; from the front desk area to the baggage claim attendants, the restaurant servers, pool staff, beach attendants, they were all extremely friendly, accommodating and pleasant. Whomever runs this hotel has reason to be proud. It is rare to run into this kind of consistently great service, and it was noticed and appreciated. Well done!\n\nReview 43:\nOur stay at the Courtyard was GREAT!!!!!! I had read so many reviews and was a little nervous about our stay but was pleasently surprised. The view was excellent of the beach from our room. We rented a car for the week and was glad we did. We went out for breakfast several mornings so the car came in handy. There is a Denny's a mile or so down the road. The staff was very helpful and nice to talk to if you needed anything. We would stay here again if we went back to Puerto Rico!! !\n\nReview 44:\nWe stayed at that hotel by the end of April, 2006, rooms are average in apperance, ocean view if you stand in the corner of the balcony, no mini bar at the frigde in the room, just two bottles of water, I doubt they would even replaced them on a daily basis. The casino is poorly presented, no permanent personnel assigned to valet parking, then who will park your car? The service at bar/lounge area is very poor. The place, almost empty and had to wait around 10 mins. to get the waitress attention, twice. Very slow service. At the restautrant the first impression was bad. The welcome was, \"we are almost closed\". Thanks God, the hostess came to assit us, she was the only person professionally capable to deal with guests. NO room service!!!. Not recommended, if you have the chance to choose another hotel, please DO IT. You won't regret. It is not worth the money, even for businness travelers.\n\nReview 45:\nThis hotel is the last on the beach which made it a very private feeling spot. This is a very slow time of year for San Juan so the beach and hotel was empty but the weather/water was still great. It only rained once during our 3 day trip and it was barely a sprinkle that lasted only 5 minutes. The hotel is close to the airport so you will hear airplanes during your stay. However, we didn't find this to be an issue but do ask for a rom on the opposite side from the runway. The beds were very comfortable and the staff was very friendly and helpful. The casino was nothing special and the drinks at the bar were expensive but neither were unexpected. The hotel has bug spray at the front desk for the no-see-ums...just ask.\n\nReview 46:\nPerfect place!! It is awesome since it is the last hotel on the strip so when you're on the beach-which by the way, was the cleanest in comparison to the other hotels' beaches-you don't feel \"crammed-in\" with the other hotels around you!! It was absolutely beautiful, never crowded, staff was so helpful, friendly, engaging...TOP NOTCH!!!! yes, you do hear the planes some, but it is not constant and being that we were out sightseeing a lot-not a problem and then when we were there, it was once-in-awhile and for an instant...never did it interfer with my relaxing!! BEAUTIFUL grounds-the landscaping is impeccable, the hotel and all around was super clean and I really enjoyed staying here for my last 3 days-of my almost 9 day-vacation! !\n\nReview 47:\nWe stayed at the courtyard by marriott from 5/6-5/9/04. The hotel room was spacious! (junior suite) The bar/lounge was jumping every night we were there, the live music was great and the best part was that we couldn't hear the music when we went up to our rooms (3rd fl). Complimentary breakfast was excellent, even my mother-in-law liked it! The only knock I have is that there were only 1 place to dine if you didn't want to have the music blaring at you, and that was outside. Otherwise, there was no room service to order in. Other than that, however, our stay was very enjoyable. I especially liked the wifi internet access, I was able to bring my laptop down and work while I was eating. would definitely recommend this place to stay.\n\nReview 48:\nWe stayed at Courtyard one night after our cruise. We are Marriott silver elite members and arrived at the Marriott at 10:30am. We were told there would be a room around 12pm and was told that check-in time is 4pm. At 12pm my husband checked back and they kindly reminded us again that check-in is 4pm and our room was not ready. We finally got a call on our cell phone at 1:40pm that we had a room. Very discourteous and unhelpful. We stayed at the Caribe Hilton prior to the cruise and there were cruise people that received rooms at 11am. The noise from the jets on the beach makes it very unrelaxing. Would not stay here again. Staff is very unhelpful.\n\nReview 49:\nWe checked into the Courtyard in Isla Verde on the Sunday following our cruise. Despite the fact that check-in time was 3 p.m., our room was ready and waiting for us just before 11:30 a.m.! Our reception was warm and courteous, and our room was absolutely perfect--spacious, comfortable, and with a panoramic view of the beautiful beach and pool grounds. There were San Juan excursions available at the desk in the lobby, which we immediatley took advantage of. Denny's, Outback, and Ruth Chris Steakhouse were all within minutes of the hotel, although we did enjoy the complimentary buffet breakfast each morning at Salsa's, just outside of the lobby. Because we arrived on Sunday, and thousands of cruisers were departing from the adjacent airport, the noise was rather annoying, setting off car alarms in the hotel parking lot. However, things did calm down a bit on the weekdays. Because our flight wasn't until 5 p.m. on the day of our departure, they stored our luggage for us and allowed us to continue to use the facilities. I certainly would recommend the Courtyard--regardless of the airport noise.\n\nReview 50:\nThis is the WORST hotel i have stayed in.... Forget the fact that the food is unbearable and the prices are unreasonable... there is NOTHING to do ... we are in our twenties and thought we would go to PR and have a wild spring break.. guess what... we had a horrible time... there are no good clubs, no entertainment in the hotel and worst of all the PLANES... the airport runway is literally across the street from the hotel therefore every five minutes a plane takes off (hard to sleep in the morning)... also make sure to never ask for extra anything in your drink because they will charge you a leg and hand... should 2 pina coladas really cost 28 bucks because i asked for some extra rum.. all in all... PR stinks and the hotel ---.... word of advice... MEXICOOOO\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32484, "query_start_index": 32486, "query_end_index": 32486, "truncation_seperator": "... 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{"id": "584407", "pid": "584407", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAverage/Overpriced               More photos\n\nReview 2:\nnot even 3 stars This is one of the worst hotels we have stayed in. There were numerous problems in our room which despite promises were never solved. These included a bedside lamp with live electricity on the base. The only way to get more water/coffee etc for the room was to 1st leave a tip and a note, and even that didn't always work. The beach area was not kept clean, the sand was full of cigarette ends and broken glass. After a firework display the pool was full of bits of firework for the next 5 days, luckily then we went home. The pool area was extremely noisy all day everyday, the music for keepfit etc just went on and on.If you are vegetarian the food leaves a lot to be desired, the only place to eat is the buffet. The wine is the worst we have ever had.There are very pushy salesmen everyday by the buffet at breakfast.The only good point were the fantastic bar staff at the cental bar.\n\nReview 3:\nMore Jekyll and Hyde than Ocean Blue       Gorgeous beach\n\nReview 4:\nGreat Wedding - Video/ Photogragher is a scam though Perfect wedding! Food, Wedding co-ordinator and staff amazing.Still waiting for our wedding video we paid for. Can not get a reply from the Video/Photo shop guy to get a tracking number for the video he said he sent. Been two weeks, hopefully it is on it's way. Amazing time, Amazing place.\n\nReview 5:\nJust some things to know that I didnt....       You have to watch at least one sunrise\n\nReview 6:\nOcean Blue not for me       5:00PM from room Tropical Storm Olga\n\nReview 7:\nNo Hable Espanol My wife and I spent a week at Ocean Blue this past June. The beach was nice, the weather was great, and the pool was fantastic (and I won $800 at the casino!). However, our biggest complaint was the service. Seemingly everywhere we went to eat we didn't feel welcome. Several mornings during breakfast we went without any drinks because the waiters/waitresses wouldn't serve us. However, we did notice that most of the Spanish-speaking guests were promptly served and taken care of. The same thing occurred at the bars in the pool. I would recommend anyone who plans on vacationing here to brush up on Spanish.\n\nReview 8:\npoor mangement and terrible entertainment mom and i stayed for 10 days and after 2 mom had the misforture of falling down and breaking her wrist. Mom is 81 and in great health and walks better than I do. There was noone at the resort that asked about her or cared . Thats not a safe place. No hand rails on any steps to restaurants or the lobby. A big problem with communication. Noone spoke english. We were supposed to have rooms with another mother and daughter that were next to each other and the resort. We planned it 4 months ago and said everything was all set. They didnt accomadate us, even after saying it was all arranged. The night life was dreadful! The entertainment was horrific!\n\nReview 9:\nHotel was beautiful!!! But staff need training!! First of all the hotel and the grounds were beautiful. We checked in on Sunday 1/29/06. We had upgraded our suite to the Honeymoon suite. Never again!! We were in villa 6. Not worth the extra $3 Thousand Dollars!! We were told the fridge would be stocked with premium alcohol everyday! Not, only the first day. Some day's we only got 1 wash cloth  1 handtowel. If we wanted more we had to find the maid and request them. Great view of the ocean and the pool. Absoutely no HOT water the whole time we were there. We complained everyday and were told the hotel was full and try using water at a different time.We did and still no hot water. The food was ok. Nothing spectacular about anything there. The staff didn't communicate in English. They need to have English classes if they are going to be in the tourism field. We definetely will not go back there.\n\nReview 10:\nLoved the DR!!! Punta Espada at Cap Cana\n\nReview 11:\nBEYOUND PARADISE       On the Beach\n\nReview 12:\nBest Dominican Vacation Yet! Gorgeous Lobby\n\nReview 13:\nNo comparsion to other Resorts My family and I just returned from The Ocean Blue Beach and Golf Resort in Punta Cana.2/19-2/26/06.We have been to this area 3 times and stayed at the Iberostar Resort previously. The beach is beautiful,pool area beautiful and the food was really good. This resort was not up to the standard that we are accustomed to. Service is horrible, nothing is ready at the time it is suppose to be. No towels, no luggage and nothing for the kids to do. AT the Iberostar Resorts the staff is lively and fun! This is a very laid back resort with not much to do. I would not return to this hotel. WHen I travel I do not expect much I realize that I am in a different country and I take that into consideration before I judge the resort. This is not my type of resort and I am being kind.\n\nReview 14:\nocean blue review - honest answers. We stayed at the ocean blue Feb 24 - March 2nd. We have been to xstapa and houtoulco the past two years so that is the only comparison I have. Everything went pretty good and the beach is the best ever. The ocean is beautiful! I think it's more commercialized than Mexico for sure. The food was the best ever. They had so many choices and it's more americanized so you didn't get sick of it at all. If you have any specific questions just ask. You will have a great time. Try the Sammy Sosa drink!\n\nReview 15:\nOcean Blue blew us away! My wife and I just returned from our 2 week holiday at the Ocean Blue. It was our first time to the Dominican and we loved every minute of it. We were there from Jan.25th to Feb. 8th. The people at the resort were very hospitable and friendly. The resort was very clean with staff cleaning all the time. The beach was the nicest we have ever seen and the grounds were very beatiful and well kept. The food was also very good with lots of variety and different themes every day. The pools are very large and the bars were very accessible with lots of major brands of alcohol. There is lots of walking here but there is also a trolley every 5 minutes to get to any part of the resort you want to go. The ala carte restaurants were also very clean and the service and food was excellent. The only thing we didn't like were the time share people on the resort and the beaches hounding you to take in one of there hour talks. All in all this was the best vacation ever and we would go back anytime.\n\nReview 16:\nA super Great time! 8:30am view from our balcony..villa 6\n\nReview 17:\nGREAT Trip and Great Resort This resort was great. The staff and locals in Punta Cana are wonderful. The food was pretty good. Breakfast was especially great. Fresh fruit and juice!! The rooms were very nice and we had no noise problems. The fact was that the resort is very quiet at night. If you like to party all night, this might not be the place. While the bars/clubs stay open until the wee hours. They are never too crowded. More of a family atmosphere. The side trips offered are good. Although remember that Punta Cana is a long way from most destinations. (4 hrs drive to Santo Domingo). Shopping is limited to souvenirs. A trip to Plaza Bavaro (local market) will be more of the same as the beach vendors and gift shop. Staff is more than helpful. Very easy to find things and to get what you need. The only black mark I have is for the Royal timeshare people. EVERY day they hound you. They also will whisper nasty expletives at you in Spanish if walk away. The resort should learn to keep those folks in one place or not on the resort at all.\n\nReview 18:\nLoved Ocean Blue-Would Go Back in a Heartbeat! Beautiful beach\n\nReview 19:\nAwesome Time       View of the Beach\n\nReview 20:\nThis Is A Great Resort! Very Happy From South Carolina! Having a drink at Margaritas\n\nReview 21:\nLoved Ocean Blue Stayed here with our 7 and 3 year old grandchildren and had a great time! Weather was beautiful . Had lots of fun at the pool, beach, and ocean. Staff were very friendly. The Kids Club was a hit with our almost 4 year old, and the 7 year old thought it was pretty neat to be able to go to the Teen Club. The Mini Disco at 8:00 was a hit with both of them. We all enjoyed the food and drinks. The children loved the attention from the staff, and the banana milkshakes at the bar were a treat for them. We adults enjoyed being able to go to any restaurant without reservations. Feel free to ask me for more info.\n\nReview 22:\nJune 2008 I stayed @ this hotel for 9 days too many...the service and food sucked!! !\n\nReview 23:\nGreat Resort Stayed at Ocean Sands the week of October 14-21st, first trip to the Dominican. The hotel was clean, waitstaff and bar staff were very attentive.Food selection was good, and the beach was beautiful. While I prefer a more intimate atmosphere, I found the resort quite nice, it was spacious and had a fair amount of options for a la carte restaurants. Sadly, the Dominican feel was absent from the resort, lobby bar entertainment seemed to cater to the North American clientele, mostly English music being played. I do have to agree with some of the reviews that the entertainment staff were hard to find throughout the day, sometimes music played on the beach, sometimes not. Overall this was a positive experience for me and my friends. I would recommend this resort, a solid 4**.\n\nReview 24:\nloved it a lot       photoshoot\n\nReview 25:\nAbsolutely wonderful time! looking out from the pool to the ocean\n\nReview 26:\nBeautiful hotel poor service Spent the week of March 7th-14th 2006 and had wonderful weather. If you go brush up on your spanish because the help can speak very little English. The resort was beautiful but the rooms smelled very musty I don't think they are cleaned very well. The food was very tasty and the variety of restaurants was wonderful but the service was horrible. The employees enthusiasm was definitely lacking. If you flashed the waiters and bartenders cash things seemed to pick up dramatically which wasn't fair since it was suppose to be all inclusive. The other thing I thought it lacked was no wait service at the pool or on the beach it was all self serve but I guess that is normal for the area. I guess I was spoiled in Mexico and Jamaica. Also if you did not get to the sit down restaurants by 6:30 when they opened and put your name in you may as well forget about eating there and go to the buffet because you won't get in, even though a couple of times we saw many empty tables.\n\nReview 27:\nNice resort but.......       pool #1 from balcony\n\nReview 28:\nDo not stay here!!!!! Do not stay here. The rooms are mold infested, musty, and the beds are covered in dirty linens. We were moved 4 times in one week. Shower would stop periodically and not come on again for 20 minutes. One night the air conditioner stopped working and we had to move at 3am! No apologies from the staff. The buffet food is not only down-right disgusting and inedible (egg shells in the scrambled eggs) but the same every day. Some restaurants are decent, but Route 66 gave me something that they called ribs, but I never experienced an animal such as this. If you want to lose weight stay here. In the rain, the entire property floods. The front desk staff are rude and unaccomodating. This was truly an infuriating experience. The property, beach and pool areas are beautiful, but this is a pile of [--] in a gold wrapper!\n\nReview 29:\nLoved it!!!!!! \"Happy Happy\"\n\nReview 30:\nwishing i was still sipping a pina colada!! Dominican Roots Show\n\nReview 31:\nIf you stay there, make sure you are on the third floor.......       Beach\n\nReview 32:\nBest thing was the sun!! Just got back from from ocean beach resort.Mixed feelings really.If it wasnt for the sun I think the holiday would have been a bit dissapointing! !Check in to hotel was dreadful,We have two children.6yrs and 1yr.There was no room for us! !Having to sort this out 10.30 at night after a 9hr flight was awful! !Eventually found us a room,not serviced,dirty,no cot!Anyway after 2-3days got it sorted.Then we had no water,people using pool water to flush toilets! Nothing worked in room,air-conditioning broke down for 4 days.Moved room again.Whilst collecting our cases to move we were horrified to see an American couple checking in to our room!No a/c,unserviced smelly room!Although we did experience lots of problems with the accomodation we enjoyed spending time together as a family.We would like to go back to Dom Rep just not this hotel.We felt the staff althougjh very nice and friendly,werent competent enough to deal with such problems.Feel sad to write this review as the resort itself was fine,we just paid a lot of money for sub-standard servce.\n\nReview 33:\nAwesome Resort We stayed Jan. 7th to Jan 14th and had a blast. We went down for a wedding and both the hotel staff and hotel guest were excellenta. I've been on pretty many vacations and this one wins. We will absolutly go back. If the staff reads this, hello to Rodriges, Lous, Ramon, Vladimir, and ofcourse Evelyn. You were all incredible. Thanks\n\nReview 34:\n( of 17 in group got sick If we had't eatn I would say it was ana aazig trip! The reort is beautiful. Great Pol Lots of hairs  cover on the bech The kids i our group loved th bowling alley.We all got sick tho. We were there for days  on the 4thday 5of us were sick. By that ight it was 7  the ext oring it wa9.Terriblestomach problems. The resort told s we ust have a virus Funneyw al came fro differetons yet we came with the samevirus.Go with caution\n\nReview 35:\nthe worse experience of my life if you want to spend your vacation constantly going and asking for things that were promised by the hotel and paid by you, then this is the vacation for you. if you want to experience false advertisement, this is for you. if you want people smile at you, but not doing anything else you asked them, this vacation is for you. if you want to waste your time going on activities that were told to take half hour, but instead taking 1 hour, threfore messing up all your other plans, this vacation is for you.if you want to spend your time miserablem because you just can't understand why this is going on in 5 star hotel, this is the perfect vacation for you. in summary, bad food, bad entertainment, awful people , horrible sertvises, if this sounds great, book your vacation right away.\n\nReview 36:\nAmericans Beware- Stay Away They Do Not like Americans. It is as if they do not want you in their resort. They do not want to speak English- AT ALL. While I was there- I got very Sick, and they refused to help me. We tried calling the managers, and they said that they can do anything about it. I tried to talk to the general manger for help and he told me to go back to America- where I came from.My Mother (70 yrs.) fell in their resort, because the floor were wet (no caution signs), and not even one person offered any assistance. We spent a lot of money for nothing. I have been to 4 other hotels in the Dominican Republic, and I would go back to anyone of those resort - BUT NOT Ocean Blue Golf and Beach Resort- NEVER!PLEASE do yourself a favor and stay away !! !\n\nReview 37:\nDon't Go As a travel agent I would not recommend this resort. Just to sum it up....the food was ok, pools were great, hotel staff did not care when room was flooded, took several hours to get us moved apple vacations rep were ok but really no help. If you want an ultimate all inclusive vacation in the Dominican go to the Majestic Colonial.\n\nReview 38:\nThumbs Up for Ocean Blue       Villa 6\n\nReview 39:\nGreat Beach Vacation       We call this Walmart\n\nReview 40:\nmediocore The grounds of the hotel were very nice. The hotel is enormous, and there are 2 very large pools with swim up bars. The hotel also had lounge chairs and canopes on the beach.The food was not very good. We did not try any of the specialty restaurants, because they did not seem to be worth the price.The service was also not very good. On our first full day there, we wre outdise our room from 9am-5:30pm with a sign on our door to make up our room. The room was never made up.The thing that disturbed me the most was the aggressive employees constantly trying to sell things. One night they had a sidewalk sale, and every employee you saw was grabbing your hand, trying to pull you to his table. Keep in mind, this was inside the hotel.\n\nReview 41:\nOcean Blue rocks! I have taken three trips to The Dominican Republic, and all have been good trips. However, the last trip to the Ocean Blue was outstanding. When they say all inclusive they mean ALL INCLUSIVE. Of course food and alcohol(even international brands) are, but I was not ready for customer service to be included too. The employees were very nice and helpful in all ways. The resort has alot of options, from bowling to many restaurants to two huge pools. Oh...and did I mention the two...yes TWO swim up bars. The other main favorite of mine, was the vast amount of English speaking people that vacation or work there. Though I know a little Spanish(and love to practice it while I am there), I value the fact that I have the option of communicating when my Spanish fails me. I have stayed at other resorts in Punta Cana that I could not communicate with hardly anyone there. So, if I can say one thing, it is this. The Ocean Blue ROCKS!\n\nReview 42:\nGreat Time at Ocean Blue       beachfront\n\nReview 43:\nJust like the photos!\n\nReview 44:\nRats in the Room!\n\nReview 45:\nAwesome place and I would love to go back!! I booked this trip last minute and I had a fantastic trip. I went as a single male in my late 20's. I had a great time. Eventhough it was Christmas and there were lots of families it was still a fantastic place to go and I would recommend it to anyone.The food was excellent, the rooms were very clean, the service was great, the alcohol wasn't the cheap stuff...and really everything about it was perfect! !The Staff was also GREAT!! Osmin, Angelo, Bella, Suzie...the whole crew was AWESOME!I would go back in a heartbeat!\n\nReview 46:\nWorst place ever Food was awfull and service even worse, Only limited places to eat, since 2 places closed each day. Entertainment was a joke. Weather was great, Pool was great, room was ok, beach was ok.Very poor comunication with guest by staff and Apple Rep.\n\nReview 47:\nTHE WORST, LIES, LIES, LIES customer service, sucked......it is not all-inclusive, when we checked in was told 3 resturants you had to pay $40.00 per person. also when you went bowling, only got 1 free game and then had to pay. also had to pay for socks $2.00. NO CONSIDERATION FOR GUESTS, everytime we had a problem was told to put in suggestion box. The food was terrible, the meat you could not cut with a knife. DON'T GO TO THIS RESORT.\n\nReview 48:\nBeautiful place, but horrible guest relations I stayed at the resort with my boyfriend from Oct. 31st to Nov. 5th. This was not my first time in the country or even Punta Cana for that matter. Each time I go I stay at a different resort. This was the worst resort I have stayed at by far! The first day I was there my cell phone was stolen right out of a bag in my room. I had to go to guest relations 3 times and spend at least an hour with them each time just so they could tell me that they could do nothing about the situation. These people told me that I couldn't even have a reimbursement for the cost of the phone because it's not broken and I have no damaged phone to give them. Really?! That's because someone who works there is a theif. I have left phones out in the open along with camcorders and digital cameras at other resorts, and this has never happened. The food was alright, nothing special. And if you go, brush up on your spanish because not everyone that works there speaks English.\n\nReview 49:\nNot Good! We requested a Handicapped room for our 6 year old non-ambulatory son while standing in the lobby with him in his wheelchair and was asked why we needed a handicapped room. Our family was split up and was not given adjoining rooms either. Manager in the Lobby was cold and not understaiding. They also, ask you to take a tour and try to get you to buy into it. Not high pressure though. Ending up as a TimeShare speel. Rooms had roaches. Same kind of food everyday. Two restaurants required the men only to wear long pants, which was not communicated to us, not is it mentioned on the brochure. No Elevator's for people in wheelchairs, but also, couldn't give me a handicapped room. Bad Customer service on the check in. We had to pay for every kind of water sport, nothing except the Kayak's were free. We had to pay for the Hobie Cat if you didn't know how to sail. The pool tiles are coming up. The grounds were taken good care of though!\n\nReview 50:\nbad experience Ocean BlueSept 14 to Sept 21stReturned from Ocean Blue Sunday, 1st 5 days great, Friday Saturday were terrible. Local beer in DR Presedente had afestival at the resort, no mention was ever made to payingguest about this. The beer company set stages in the pooland the beach all week. The festival started Friday at 11:00 in the morning with very loud music and continued all day until5:00 saturday morning, many calls to front desk to complainbut nobody would do anything about it. Saturday morning at7:00 they started playing again. Large groups of people wentto see management but their was little they would do. It seemedlike the hotel wanted to treat the beer company better then theywanted to treat paying guest. Management finally told usthey had a meeting with the beer people and the would turnthe music down a little for Saturday night and only playuntil 4:00 Sunday morning. Ha that was a lie, music was just as loud as the night before and it did not end to Sunday morninguntil 7:00.IF THIS THE WAY THEY WANT TO TREAT PAYING GUESTI WOULD NERVER RECOMMEND THIS RESORT TO ANYBODY. I WOULD AVOID THEM IF ALL POSSIBLE\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 22003, "query_start_index": 22005, "query_end_index": 22005, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 232, 1150, 1219, 1574, 1672, 1748, 2387, 3094, 4011, 4064, 4112, 4168, 4987, 5533, 6564, 6634, 7702, 7777, 7826, 7923, 8563, 8661, 9467, 9511, 9589, 10606, 10668, 11524, 11565, 11642, 11729, 12822, 13183, 13648, 14477, 15260, 15614, 15665, 15725, 16484, 17448, 17502, 17536, 17566, 18146, 18420, 18873, 19889, 20853]}
{"id": "203130", "pid": "203130", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe returned to Rome and dropped our bags off in the room our friends were staying with no problems. It was family room, a king bed, and two singels. They were paying 280 Euros for the night. We went out for the evening and came back with our friends to retrieve our luggage and go to our hotel around the corner. The main at the front desk was absurdly rude to us. He would not allow us to go and retrieve our bag citing Italian law. He said we could wait in the lobby, well as our friend left he just kept staring at us and made a comment about how we should have known better. Our hotel room was also a family room but was 100Euro for the night.\n\nReview 2:\nHotel Canada is close to the bus station and is a very clean pretty hotel. We were pleased with our selection until we went to bed. The beds are like sleeping on cement and unfortunately the most uncomfortable beds we have ever slept in (and we travel extensively). We both suffered back aches for several days and lack of sleep. This is unfortunate for the Hotel as I could never recommend it to anyone and we would certainly never go back.\n\nReview 3:\nCAUTION: Employees at the front desk/reception are dishonest. The room was old but comfortable. Employees in the breakfast room staff were friendly.\n\nReview 4:\nI stayed here on a recent business trip to Roma last week. This was my first (and last) stay with a Best Western Chain Hotel. I can confirm that the hotel rooms lacked air conditioning. Although the room/hotel was for the most part clean, I was extremly uncomfortable due to the heat. There was a built in fan in my room but it didn't produce any cool air. Maybe this is the place to stay in Winter...when its cold outside...the rooms may be toasty warm (like they are in summer). I had breakfast at the hotel the first day. Was not impressed. Ended up grabbing a piece of pizza at a near by pizzeria. Second day, just had a cup of coffee at the hotel - didn't want to try to the breakfast again. Oh yea, there was no minibar in the room which was annoying as I needed to cool off with a drink. There was a bar downstairs but I didn't try it. Locaton - about 10 minutes walk to train station, a bit far from town.\n\nReview 5:\nWe enjoyed our 3 day stay at this comfortable hotel in February 2005. The staff was very professional. The breakfast food and room were wonderful. Our hotel room was nice with a large, clean washroom. The hotel's location is great. We walked to train station (5-10min) and Metro Blue line stop (2 min). There is a direct line between the airport and the train station. There is a small food place next to the train station that has the best pizzas we ever tasted. The hotel staff put out umbrellas for guests to use when it rained. We thought that was very thoughtful. The cost was about 180-215 Euro per night for a family of four in one room.\n\nReview 6:\nA beautiful hotel in an excellent location, 2 minutes walk from the termini (station) in central Rome. We took our eldest son as a 'well done' for all his hard work in his exams. We had a triple room which was plenty big enough for all 3 of us. A four poster bed for us and a single bed for our son. Staff were helpful, kind & helped make our stay perfect. Breakfast was fabulous, so much to chose from. Rome is the most compact city we have visited. We walked 10 miles in 1 Day - hotel to colosseum, forum, pantheon, Vatican & back to hotel. We tossed a coin in the trevi fountain, we will be back & staying at the hotel Canada, please. We walked everywhere. Rome is the most compact city we have ever visited. We think we covered 10 miles in 1 day - hotel to colosseum, forum, pantheon, Vatican, and back to hotel. We were tired, but exhilarated by the fantastic sights. We love Rome. We visited the trevi fountain, tossed in a coin, we will be back........& staying at the hotel Canada again,\n\nReview 7:\nWhat a great hotel. Close to the Termini Railway Station, but off the beaten path just a bit, which I enjoyed, because it's quiet. Breakfast was awesome. Hotel staff was knowledgeable, friendly and helpful. Room was large and clean. I would recommend this hotel to everyone.\n\nReview 8:\nMy wife and I stayed here for four nights in early July, having checked it out on TripAdvisor and booked through Best Western's website. The hotel was rather expensive, but perhaps not by Rome's standards. We chose it partly because of its proximity to the railway station. In fact it is a fair walk, being right at the end of Via Vicentia. The area is quite pleasant and there are plenty of restaurants in nearby streets and a good laundromat around the corner with Internet access. Our room was quite spacious, likewise the bathroom, and the air conditioning coped with some very hot weather. The room had a tiled floor and was very clean and reasonably equipped (but no fridge). Probably high in the three-star range. But our advice would be to try not to visit Rome after mid June. It's just too darned hot.\n\nReview 9:\nNot much more to add to all the positive reviews about this hotel. A real gem. Very professional from the reservation department (Nicole) to the front desk, the concierge service, the bar man, and the staff at breakfast. Our trip to Rome was a total success, thanks to this hotel !\n\nReview 10:\nStayed here for a weekend break 19th September 2008 based on tripadvisor reviews. Can only agree with the majority opinion. Very well run hotel,friendly and helpful staff. Not in a great part of town but with the Metro Castro Pretorio just around the corner and Termini an easy ten minute walk away makes for an excellent base for exploring Rome. Prices for drinks in the hotel bar were very reasonable and the bar is a very pleasant place to relax. The breakfast buffet was excellent with a very large selection. Our room whilst not that large was very clean and comfortable. The air conditioning worked well. The hotel provides free wifi access which was fast and never dropped. The double glazing was extremely effective in keeping out the street noise. Will definitely return here again.\n\nReview 11:\nWe stayed in the Hotel Canada for 6 nights in August in a quadruple room. To say this hotel rates at three star does not do it justice it should definately have a four star rating. Everyone from the staff on the desk to the ladies in the breakfast room could not have been any nicer or more helpful. The tours recommended by the hotel were excellent and the little guide book given by the hotel on our arrival was much better than our expensive one we had taken with us. The surrounding restaurants were very good and very reasonably priced. The room we were given was spotless and extra pillows and tea and coffee making facilities were delivered to our room almost as soon as we requested them on arrival. Thanks to the Canada for making our stay in Rome so memorable!\n\nReview 12:\nWe stayed at the Best Western Canada for 4 nights, and it was great. The location is good, only a few minutes walk from Termini Station and there's a metro station right around the corner. It is quiet and the rooms are very nice and clean. The breakfast was nice and they serve it until 10:30 am. Be aware of the safe though, it might not open when you want it to.\n\nReview 13:\nWe didn't have the wonderful stay that so many other reviewers had. Our bathroom smelled of mildew, and our room and the halls smelled of smoke so we had to sleep with the windows open. When we called downstairs about it, they said they'd look into it, but the smoke continued through the night (someone was smoking on the floor). My boyfriend had bug bites over his body the next day, and suspects our room. This isn't worth the money. I know Rome is expensive, but next time, I think I'll try to stay in a B&B to get better value for my money.\n\nReview 14:\nThe bedroom and bathroom were both well furnished, and clean. The hotel staff was always helpful and friendly. The breakfast buffet provided something for everyone. Even though the hotel does not have a restaurant, there are several nice ones on the neighboring streets. In addition, the hotel was close to a grocery store, the main railway station, and the subway stop (Castro Pretorio) so getting around Rome was not at all difficult. I would recommend this hotel if you are trying to travel within a budget and yet would like to have nice accommodations, breakfast, etc. A twin room was 158 euro including breakfast for 2 and all taxes. Don't forget that AARP or senior discounts are available on a limited number of rooms even abroad. Ask when making reservations.\n\nReview 15:\nWe stayed in this hotel in August,for 5 days after a week on a cruise which was fabulous by the way.So we wanted something not to spoil our continued holiday and this hotel was more than we expected.The room was very big and we were a family of 4 with 4 big suitcases we had all the amneties.The breakfast in the morning was abundant and very good.The location was near termini station,and after all if you want to get the better of your holiday you have to walk so not to miss anything.We found a good restaurant in via Firenze that was not expensive and did the pizza fresh not like some restaurants that had the pastry frozen. We will stay in a Best western hotel again anywhere as I heard that it's the same in any hotel.\n\nReview 16:\nStayed here for 2 nights last week on biz. Hotel is clean-ish. Staff our rude, Breakfast was terrible. Room size was good. Cheap bar is good. Air condition - terrible. Management need to fix this problem as Roma can get very hot. I am perplexed how this hotel received such a high rating. Something is fishy to me.\n\nReview 17:\nWe stayed at this hotel from June 19-21, 2006. We were not impressed at all with this hotel. It was a clean hotel with a perfunctory staff, very interesting decor, and basic amenities, BUT they lacked the personal touch that smaller, family-owned hotels were able to provide. We stayed at other hotels in Venice, Florence, and Positano that had about 10-15 rooms and they were able to provide personal service that this larger hotel could not. Other hotels knew our names, enjoyed talking with us in the lobby about our day, provided a cocktail hour, and were able to accommodate us and our traveling schedule. Even the plentiful breakfast buffet and cappucino and coffee just didn't have the authentic flavors of the other hotels. This would be a hotel to go to if you wanted an American hotel in Italy, instead of an authentic hotel run by an Italian family.\n\nReview 18:\nWe stayed 2 nights at the beginning of our trip of 2l days in Europe and by far this hotel was the best 3 stars hotel we went. Our room was big, very very clean and well decorated. Our room Floor was ceramic instead of carpet which is a big plus. Every place in this hotel is spic and span (very clean & tidy). The breakfast buffet was huge and everything was delicious. They even opened 10 minutes before in order for us to have more time for breakfast since we were leaving at 7:10 hres for our tour. They picked up our luggages in our room and brought them down in their bagages room the day we were leaving since we were gone on a tour until 14:00hres. The front desk persons did everything they could to help us. We had A1 service from them. The location is very close to termini. I do recommend this hotel and I would booked again. It is a 3 stars hotel but I would quote it as a 4 Stars. Try it you will not be disappointed.\n\nReview 19:\nStayed here to two nights, eventually found the Hotel which is quite nicely situated by the Termini, which suited us. On Checking in the Hotel was like the picture advertised, we were welcomed by a porter who took our luggage to our room. The room 422 was beyond our expectations and for 120 Euros a night was excellent value for money. The only downfall i have of this hotel was, went to have a bath and the water was brown..... not so nice but did turn out ok. The Outside noise from the maids in the morning often wake us up more than once, which was irritating after a late night. Other than the i highly recommend this hotel!! !\n\nReview 20:\nWe spent the last 2 nights of our honeymoon at the Best Western Hotel Canada. It far exceeded our expectations - it does not resemble a Best Western in the US at all. This hotel has charm and character, full of antiques, art and murals. The bar area is beautiful. They have an old fashioned elevator which may not be the fastest or largest, but we loved due to its character. We stayed in room 524, which was large, though we saw some of the double rooms and they were quite a bit smaller. I did not feel like I was in hotel - but rather in someone's home. The bed was comfortable and we slept great. The AC was the best we had in Italy, and the windows blocked the majority of street noise. The staff was extremely helpful with directions and even set up a car service for us. It is right around the corner from the Metro, and the hotel is a few stops from all major attractions. This place is a gem.\n\nReview 21:\nHotel prices in Rome are high and hotel Canada delivers a good value for money compared to most other hotels. We stayed there 4 nights in a luxury room on the 5th floor. Pros: -location is within walking distance of Termini Station (5 min.) and close to a metro stop: Castro Pretorio (line b). -Room was very nicely decorated, painted ceiling, good size bathroom -Room was quite large and clean -breakfast buffet is good -good service (making reservations, local restaurant suggestions, transportation) -good radio in the room (also in bathroom) Cons: -elevator is not very comfortable -price\n\nReview 22:\nFIne hotel, polite staff, 5 minutes to metro station. Nice lobby and large room for family.\n\nReview 23:\nBrilliant hotel - very reasonable for Rome. Absolutely spotless. Wonderful smiling staff always ready to help. Hotel bar unbelievably cheap with free nibbles after 4. Excellent location 10 minutes stroll from station in a quiet location. Best restaurant is just around the corner called Florians - lovely thin pizzas and fantastic home made pasta. Recommended!\n\nReview 24:\nThis is a beautifully appointed hotel, which oozes style and class. We stayed one week in June 2010 and would have been delighted with our choice of hotel anyway. What moved it into Rolls Royce class was the attention and care we received when my wife had an accident making her immobile for the last 2 days of our holiday. Nothing was too much trouble in making her feel as comfortable as possible. Would I return? You bet I would!\n\nReview 25:\nAn excellent hotel. The only slight (and I mean slight) negative was that there was occasionally some noise from the central stairwell if someone was wearing noisy shoes or flip flops but otherwise an absolutely great experience. Lovely room, lovely breakfast, good location near to main station and underground and wonderful helpful staff. A special mention should go to the man on the reception desk in the evenings who helped us with resturants and directions on an almost nightly basis, and the waiter who remembered that we liked milk with our tea (not normal for Italy) and ensured it was there every morning along with a friendly welcome. Would absolutely reccommned and would use again if we returned to Rome.\n\nReview 26:\nVery comfortable and well maintained hotel. We had very clean rooms and very large bathroom (which we did not expect in Rome). Staff very pleasant, polite and helpful. Very easy to communicate with staff as all spoke English well. Location was very centrally located to all tourist attractions and within walking distance to most. Being located close to train station we could easily take the metro or buses when we decided to explore outskirts of city. Easy to take train from FCO airport and back upon departure. Staff well prepared to make reservations for us when we asked (or emailed requests before arrival) to make our visit to Rome an outstanding experience! Can't say enough nice things about Hotel Canada. Would recommend this hotel to friends and family and would stay here again! And breakfast each morning was amazing. We couldn't wait to see what delicious things would be available each moring.\n\nReview 27:\nWe booked in to Hotel Canada for 1 night between arriving in Rome by air and travelling to Positano by train the following morning. The hotel that we had booked in Rome for our later stay was not available and due to recommendations from our travel agent and Trip Advisor, we booked a Superior Queen Bed room at Hotel Canada. The room that we had was lovely. It was spacious with a large canopied bed, an ornate writing desk and a small sofa. The room also had a CD player/stereo on the wall with speakers in both the main room and the bathroom. The bathroom was large and clean and the amenities were one of our favourites from our whole trip. The hotel is near the Termini train station, which makes it convenient for the station, but is otherwise a bit far from the main attractions. All in all though, we were very happy with this hotel and my wife insists that we stay there again.\n\nReview 28:\nGreat location, great breakfast, great room. Close to the train station, huge room. I would stay there again.\n\nReview 29:\nHi from the USA: My Husband, Sister-in-Law and Brother-in Law stayed 2 nights on April 2 , 2008 at the Best Western Canada in Rome, our stay was excellent. Price,Room, buffet breakfast, location and the people that work there are just excellent. I would tell everyone you would enjoy this hotel. Joan , Bill and family from New Jersey\n\nReview 30:\nThis hotel was the most charming one we stayed in, in Italy. We initially only booked it because it was within walking distance of the train station (just barely however ! there are closer hotels but not as well spoken) and the budget airline bus stop (much closer by) and were pleasantly suprised at how nice the hotel turned out. The room we had, which was done in a classic italianate style that we found charming, was very good sized. We were a bit concerned at first with noise as it was at the end of the street and directly next to a main road but this did not pose a problem in the end. The lobby and lounge were very nicely decorated as was the beautiful breakfast room. The breakfast spread was also good and the staff, very polite and fast with the coffee. It was very very pleasant. Highly recommended regardless of whether you need to be near the train station and perfect if you do and more so if your coming by a budget airline and need to arrive in rome by airport bus from ciampino airport.\n\nReview 31:\nThe hotel was clean with well equipped rooms. The breakfasts were absolutely excellent - varied and high quality food. Staff were the most friendly I have ever met - for example the bar staff took delight in providing a wide range of self made, free \"nibbles\" with the (excellent value) drinks; room staff went out of their way to make you welcome and reception were fluent in a number of languages. Nothing was too much trouble for anyone.\n\nReview 32:\nI stayed here last summer and it was the last hotel on my trip. It was of good value and the rooms were like a palace. I stayed in a room that was the size of a broom closet in Venice for 180 Euros! The staff was friendly but sometimes you had to chase them down to find them. The bar was nice with the available snacks. In the tub, they had a laundry wire/string to hang your clothes from which made it nice for the traveller. The only thing is don't eat near the hotel! Definitely get recommendations from non-hotel staff or Romans. The restaurants within the few block radius mostly service tourists and they couldn't be bothered to provide the best Italian food and take advantage of tourist by not providing change to a bill. The train station is very close to the hotel (once you get your bearings) and walking distance to lots of Roman landmarks. I would stay here again.\n\nReview 33:\nI absolutely loved my stay at this hotel. I was travelling alone for a long weekend and this place was ideal. Just a short walk from Termini Station if you arrive here from the airport and then only 30 seconds from the nearest Metro. Plenty of local shops nearby if you need supplies. I found the staff here warm and friendly throughout the hotel which made a huge difference. My room was large, tastefully decorated with large doors opening over the courtyard - was nice to have some fresh air compared to a lot of hotels that don't let you open windows. The bed was comfy, the TV worked well, had a bath/shower with nice amenities. When I go back to Rome I will not even bother looking for somewhere else - it's perfect and a good price. Tip: Rome is small - don't bother with the tour buses, just walk everywhere. I would have missed so many gems if I had got the bus; and walking allows you to just pop in for one of those lovely gelatos or pizzas..yum!\n\nReview 34:\nThe Best Western Hotel Canada on Via Vincenza in Rome was a wonderful treat this past week ( July 29, 30 , 31 ). During this incredible heat wave it was great to enjoy the air conditioning the hotel provides. The service was friendly, and very good. We found the Bar service also very reasonable. The breakfast buffet was delightful and offered a wide array of food to suite all tastes. The individual air conditioning controls in all rooms would satisfy all clients. The hotel is centrally located and only around 7 Euros by taxi from the Wedding Cake Memorial area or the Vatican. Very easy to walk to some of the main tourist sites or the Termini station with access to many tour buses ( we took the Green line due to their 24 hour ticket , which we were able to use over 2 days). A great experience enjoyed by all 7 members of our group\n\nReview 35:\nWe stay at this hotel whenever we're in Rome due to location. Really close to Termini and another metro stop whose name escapes me (castro?) but takes you right to Coliseum (and other key stops) for those interested. Rooms are nice and big, very clean (might sound silly, but bathrooms are great - which can be an issue in Italy). Staff are a bit lacking in customer service but such is Rome. Breakfast (buffet) is really good (dont expect good cappucini!) and there is lots of variety. Hotel staff can arrange rides to/from airport . Dont let the phrase \"close toTermini\" get you scared - this location is safe, lots of restaurants and pizza bars (and peple) around and walkable to some of Romes sites of interest (e.g. Santa Maria Maggiore). Overall good price, decent service and location is huge. We have stayed there 3 times and will do it again.\n\nReview 36:\nWe had a mid week break at this hotel. The staff we most friendly, courteous and helpful, particularly the front desk and Massimo in the bar. They could not have been better. The rooms where clean well appointed and quiet. The location is very near the train station. It was a little distance to the main attractions but these were easily accessible by taxi which the hotel arranged. The breakfast was of a high standard offering a wide range of foods in a very pleasant environment. After a day hitting the main sites we were glad to escape to the quiet location. Just around the corner was a great Trattoria - Mama Angela's serving great food and offering fantastic service. Look no further for a place to eat!\n\nReview 37:\nWe had never been to Rome before and made our choice of Hotel by reading the reviews. Almost all were good,so we booked with them and we were not disappointed. The location was ideal with the Metro station very close and the Termni only a ten minuit walk for those of us over 60. The staff was very friendly, and the rooms very clean. Great eating place near by ( La Tavernetta) so you can drink that bottle of wine and not worry about the 1/4 block walk back to you room. If you want modern decor forget it. One thing we would ask you to ignore is the pamphlet in the room for Green Line Tours. They are a TERRIBLE OUTFIT and we suggested that staff remove the booklet from the rooms. Hope that did not fall on deaf ears. All and all a very positive experiance.\n\nReview 38:\nBooked a week at this hotel after reading other reviews on Trip Advisor. Pictures don't do it justice and what a great deal. Close to Termini station so we walked to hotel from station. Rooms were very very nice and quiet. Very nicely decorated and I truly believe this is a 4-star European hotel. Great breakfast in AM, huge bathroom, and windows that opened up to see city. We booked deluxe quality room. I love Trip Advisor and thanks for recommending this hotel. One of the best European experiences we had.\n\nReview 39:\nPleasantly surprised at the standard of this hotel. Rooms had character and were clean. Well situated as walking distance from the Termini and around the courner from the Metro. Some good restaurants around but avoid the more commercial looking ones. Would definitely stay there again when we return to Rome.\n\nReview 40:\nLocation \u2013 fantastic 5 min walk to train station and hop on hop off bus, we walked back via many places from the Vatican City.. Rooms \u2013 very nice, room bright Ambience- hotel was nicely decorated; entrance. Food \u2013 very good, breakfast. Food allergy \u2013 prior to leaving UK we contacted the hotel by email regarding the necessity for a wheat free diet for a celiac. Would we use again? Most certainly.\n\nReview 41:\nI queationed the accuracy of the reviews of this hotel as they were so uncritical. I was wrong -it is a really excellent choice and good value for money. Very clean with good size rooms and helpful,friendly service. Good,safe location but you will need to crack the bus routes to get most flexible travel around Rome. Deserves more than a 3 star rating. The breakfast will keep you going until the evening.\n\nReview 42:\nWe had one night at the end of our Italian trip before flying out of Rome. Chose not to stay at the hotel from the beginning of our trip and decided upon hotel Canada. This decision was a good one. Location perhaps a bit far to walk all day. However lots of public transport options. Close to termini. We did not see any prostitutes. Rooms are spacious by European standards. Bathroom clean and bright. Careful not to flood the bathroom when showering as it is an open concept shower area with barely a divider. Bar drinks are very very inexpensive. Bed is fabulous. But we like firm beds. Hotel staff are curteous. Would we return? Yes if we needed a night or two in transit or something.\n\nReview 43:\nWe stayed here at the end of October 2011. It was very convenient for arrivals from Ciampino Airport using the Terravision bus to Termini. It is within walking distance of the main tourist attractions but you need a good map, comfortable shoes and stamina, alternatively use the Metro station round the corner. Our standard room was very pleasant if a little gloomy and spotlessly clean. The bed was particularly comfortable. It was good to relax in the lounge after a long day's sightseeing, bar prices were surprisingly reasonable, however, avoid the toasted sandwiches, they're not very appetizing! The hotel doesn't have a restaurant but there are reasonable places to eat nearby. Breakfasts are good though, plenty of choice but we had to wait in line to be seated a couple of mornings, they were so busy. We found the staff helpful and attentive. Altogether we were very satisfied with our stay here, we'd be happy to return.\n\nReview 44:\nWe stayed at this hotel based on its location and the good reviews we'd read on TripAdvisor. Definitely a good decision. Well located, close to both the metro and train/bus to airports. Found an amazing bookstore for automobile fanatics just down the street (on Via Marsala). The hotel itself was beautifully decorated and maintained, we loved the decor in the room. The bedroom was spacious for a double in europe and the bathroom was particularly well-appointed and functional. We loved the breakfast, there was so much selection. Ask for a cafe latte or a cappuccino - wonderful! My only minor complaints would be that although we were in a non-smoking room, when some of our neighbours would smoke, you could smell a bit of the cigarette smoke in our room. As well, the high-speed internet is only available in the lobby/lounge area and at one point it wasn't available and it took my husband suggesting the hotel staff reset their server to get the signal back again. Both minor issues given the quality and convenience of this hotel for the price.\n\nReview 45:\nBeautiful hotel with old world charm. Room was spacious and the washroom was roomy. It included a bidet. Shampoo,shower gels, toothbrushes and toothpaste,and shower caps were supplied by the hotel. Both rooms were spotless. Towels and sheets replaced daily. The daily breakfast had a great variety and was very good. The pastries and cakes delicious. They also serve a very light snack in the late evening in the lounge area. The different servers I came across were all very pleasant. The ladies cleaning the rooms were the best as well. I dealt with a gentleman named Victor who was a great help for all the questions I had. There were two other gentlemen who worked the day shifts that were great too. The hotel is about five blocks away from the main train/bus station, Termini. It made it easy and inexpensive to be able to take the subway to the majority of all important sites. I felt very comfortable in this hotel. So did my son. Great value.\n\nReview 46:\nMy husband and I spent three nights at the Hotel Canada and it was just wonderful. Vencenzo was a terrific help arranging transportation and resturant suggestions. The buffet breakfast was very good and the service was top notch. The rooms were emaculate and very comfortable. We would gladly recommend this hotel to everyone.\n\nReview 47:\nThe best western Canada in Rome was by far the best hotel we stayed in during our 5 weeks stay in Italy. Only a few minutes away from the Train station good restaurants and the staff all were friendly helpful and fun. Breakfast was very good and the rooms wear just beautiful I cannot speak more higly of this hotel it was just great. Would Definitely stay at this hotel again and would not hesitate to recommended this to anyone waiting to stay.\n\nReview 48:\nWe spent just one night here after returning by train from the Amalfi coast. We did not like the location as much as where we had stayed earlier on our trip, near the Colosseum, but the hotel itself is outstanding. Our room was elegant with many nice touches. We definitely had the best breakfast by far of our 2 week trip to Italy. Luggage storage and taxi to the airport were all handled well. And all this at a very reasonable price.\n\nReview 49:\nArrived at hotel exhausted after a 16 hour flight. We were checked in quickly and shown to our room by the bellman. The room was clean and had all the necessary items to make our stay a pleasure. The bed was very comfortable, the air conditioning worked and room was quiet even though it overlooked a busy street. In the morning we were treated to a terrific breakfast which kept me full until a late dinner in the evening. It is close to the train station and there are many family run restaurants in the area that offer the 17 Euro full price dinner (this includes 3 courses, wine and tip) . We enjoyed our 3 day stay at this lovely hotel.\n\nReview 50:\nLoved it! We stayed at Rome a couple of nights, spending new year\u00b4s eve. For the italian standard, room was spaciuous. Bathroom good. The bed was soooo confortable. Breakfast was perfect, fresh products. What I loved from this hotel is that is near to train station (but not located in a ugly neighborhood, which is usual in Italy for those near \"Stazioni\"). CI and CO were fast, gentleman of front desk very attentive. Remember that local accommodation tax must be pay when Checking Out. Only thing to complain is that you may hear sounds from other rooms... obviously, walls are not sound proof.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32141, "query_start_index": 32143, "query_end_index": 32143, "truncation_seperator": "... 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{"id": "150842", "pid": "150842", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLacking Customer Service - Excellent Weather When we arrived, we complained of a sewage smell in our room. We were told that they could not move us. So, we decided to try to upgrade to the Bavaro at an additional cost to us....we were told that wasn't an option. Overall....the service and food was way way less than I expected. Only one person fetching drinks for all the pool guests.....get ready to walk if you want a drink. No room service for food. if you don't want to go to the cattle call dinner. The furniture in the rooms is old and dated. The weather was excellent, the beach outstanding, and the snorkeling great. Most of the hotel staff do not speak or understand english......huge barrier. I wouldn't stay here ever again.....WORST VACATION EVER.\n\nReview 2:\nA good choice for a holiday       room\n\nReview 3:\nMinority if an American Well- If you only speak English - it's difficult. This resort is truly European - most people speak Spanish, French or German. The front staff spoke English but forget asking for help from the maid or people walking the grounds.Room was poor - air conditioning not working after the 3rd day someone finally came. The frig didn't work. I found out if you slip a $20 bill to the front staff you'll get what you need.We had 3 adults and 1 child in the room ( my son is 15 and considered an adult) but was expected to sleep on a small love seat that folded down to a so called bed. They charge him for an adult but he was given the child's bracelet and could not participate in adult programs - teen disco you must be 16.We could only schedule 2 restaurants that we wanted and got stuck with Mexican for the 3rd.We have been to several Iberostar All-Inclusive and this is the worst. If you want a great place - go to Iberastar Riveria Maya in Mexico.\n\nReview 4:\nJust a fabulous place! Just retrned from 2 weeks at this fabulous resort. A tropical break from the U.K.'s winter and what a tonic it was! The hotel shares facilities with it's sister hotel the Punta Cana located in the same manicured grounds. Very high standards of hygiene, service and food. 2 buffet style eating places and 5 ala carte (which need to be booked) and are truly excellent.The pools are great with plenty of beds and best of all the beach of fine white sand stretches for miles and is very safe.The airport transfer time was quite long at nearly 2 hours due to low season flights going to LaRomana airport. All in all a wonderful place!\n\nReview 5:\nTHE BEST!!! My wife and I just returned from the Iberostar Dominicana on August 2nd. We stayed for 5 nights. I had stayed at other Resorts in Punta Cana but this was the best. The beach was just breathetaking, the pool was just huge, and the food was unbelievable. I mean if you do not find what you want to eat, drink or do then you with the different activities available then something is wrong with you. The room was nice and clean and the people were great. I agree with the other review about the shows, they were great everyday. Would definitely go back next year when our son is more of age. LOVED IT! !\n\nReview 6:\nPerfect resort, perfect vacation       Iberostar Dominicana\n\nReview 7:\nWonderful and relaxing trip! Beautiful beach!\n\nReview 8:\nDon't spend money on Iberostar Dominicana/Iberostar Punta Cana\n\nReview 9:\nGood times! I recently stayed at the Iberostar Dominicana and had a fabulous time! There are a few important points that anyone traveling there should be aware of. There are no clocks in the rooms, so if you need to be somewhere remember to bring a watch. I was there attending a wedding so there was a group of about 30 people, therefore we had a broad spectrum of the rooms, many of the rooms had a musty odor - so room spray is a must! Also be careful when walking in the hotel, all of the floors are tile and quite a few of us fell (flip flops have no traction on a wet tile floor. Aside from some small details we all had a great time! The food was great and there was a huge variety - the buffets were enormous. The staff is very friendly and always checking to make sure that you are having a good time! I would recommend staying here just be sure to bring sunscreen with an spf of 30 or higher, even if you already have a good tan - the sun is very strong!!! Good times were had by all! !\n\nReview 10:\nJust as good the second time around... We stayed here two years ago and really liked it at that time... so we came back for a second time around. We had a wonderful time!!! Staff was very friendly and our room was very clean and cheerful. The food was very good too... ate lunch at the La Cana everyday and the staff was extremely attentive. Would highly recommend it and will certainly go back.\n\nReview 11:\nGood Bad Nad the Ugly First-The resort is nice looking and well maintained.Our rooms were average but we had problems-Patio door not working, Toilets not working. Many other tidbits in room. Most of these were corrected but the repair people are not too smart.Food was average. Nothing was that great. All you do is get up. Go to Pool, eat, shower and eat and sleep. The entertainment is bad. TV's in room are like in a Motel six.I will say that the Hotel staff was polite. Would I stay here again. No I would stay in Bavora section.\n\nReview 12:\nGreat hotel       Keep fit in the pool\n\nReview 13:\nWonderful holiday-paradise       The commercial centre in the resort with clothes stores amber store and internet cafe\n\nReview 14:\nWords can express this hotel is the BEST ive ever been too, i travel alot so this byt FAR is the best the people that work there are nice and friendly and all the stff and entertainers really make u feel like your at home if you are looking for a fun time this is ur best bet\n\nReview 15:\ndid NOT want to go home......       christmasbuffet\n\nReview 16:\nOnly go if you don't like food but like the Europeans My wife and I just returned from a 3 day stay at the Dominicana. The following are the pluses: Service personnel were extremely attentive. The beach was beautiful with soft sand that did not burn your feet and the water was perfect.The following are neither positive or negative: The rooms were okay. Clean but not spectacular.The following are the negatives: No room service whatsoever. The drinks served at the bar were very small and not much alchohol was included. They did not have a wide range of drinks to choose from. There was no swim-up bar. They need far more pool lounge chairs.. both with and without shade. They need far more beach lounge chairs. The food was not good at all. Mediocre at best. The hotel caters to Europeans which is not necessarily a negative unless you are American. There is a distinct difference in cultures. The entertainment is cheesy.All in all I would not go here. The RIU Palace (about 1 mile down the shoreline) is a much better hotel.\n\nReview 17:\nBeach Lover's Paradise\n\nReview 18:\nCredit card theft The hotel is nice enough, nice beach, lots of activities. However we were there for a wedding with a group of 23 and found that trying to book the restaurants for the group was a major hassle. The hotel won't let you book for the group. Each couple has to book on their own before 1230. So those who arrived later in the week, always after 1230, were refused a reservation unless we made a fuss. This is even if the restaurant is not full.However the biggest problem is that almost everyone in the party HAD THEiR CREDIT CARD INFORMATION STOLEN. About two wdays after we left charges started showing up on cards. Cash withdrawals and purchases in Florida and NJ. Out of 12 couples only my wife and I had no problem. That is because we never used our card or showed it to anyone at the desk. One of our party bought nothing, but was asked to show his card at reception upon check-in and they got hit two days after leaving the DR. IF YOU GO TO THIS HOTEL DON'T USE YOUR CREDIT CARD.\n\nReview 19:\nGreat return visit! As return visitors, and also celebrating our 20th anniversary I had sent 2 emails to Iberostar mentioning this. I never received a reply but was pleased when we arrived to have a chilled bottle of champagne and an upgraded room. The resort is beautiful. The beach is perfect. I have read extensive reviews on beaches and fail to find any that compare. The staff for the most part wonderful. The food was good, we always enjoy their lobster at the gourmet restaurant. We even asked and got a 2nd lobster. The entertainment was o.k. but we found it better when we were there the previous August. The weather was rainy, but very comfortable, in August less rain but more humid. We had a great time.\n\nReview 20:\na wonderful vacation My husband and I were recently vacationing at the Dominicana (Apr3-11) and had a wonderful , relaxing time. We chose not to do any excursions, just simply enjoyed the beach and catching up with our reading. We enjoyed long walks and runs on the beach and I swam in the beautiful water. I did take some step classes and used the gym which were all enjoyable. I even indulged in an on-the-beach massage which was ok...not too fierce, but very pleasant. The food was incredible....we cancelled our reservations for the specialty restaurants since we enjoyed the buffet so much. I particulary enjoyed the local fruits. I loved being surrounded by so many different ethnicities....Americans seemed to be in short supply but we met plenty of other folks from different countries...a wonderful experience. We don't enjoy the bartering system when shopping so we avoided the on-the-beach shops....the shops on Caribbean Street were just fine for what we wanted. We would like to go back, perhaps during Christmas with our four children who are older. I know they would enjoy the experience.\n\nReview 21:\nLoved Loved Loved The Iberostar       Beautiful grounds\n\nReview 22:\nLoved It. Me and my girlfriend stayed in Nov, 8th to 22nd. Our third visit to the Dominican republic. Absolutely loved it. The people who complain are just too picky, you get what you pay for. food was excellent regardless of where you ate, the staff are briliant. We will definately be going back to this resort. So go and enjoy. the holiday will only be as good as you make it.\n\nReview 23:\nwe want to go back! We have just returned from probably our last family holiday before the children fly the nest and find it very uncool to be with their parents.We had a fantastic holiday the hotel was incredible clean, the food choice was unbelievable as was the choice of cocktails, spirits and beers.The best part of the holiday for us was the entertainment, the Star Friends work incredibly hard, whilst remaining very happy and eager to please. The Dominican's (for want of the correct term) are a very happy race of people, and made us very welcome.We were very sad to leave such a beautiful country, where poverty is met with pride and spirit, it is very humbling.Highly recommended, white sand, turquoise sea, dance and music every where, happy happy people.Thank you Republic Dominicana for the holiday of a life time.We will be back!!! !\n\nReview 24:\nsolid 2 star hotel Dear travelers,I use the tripadvisor all the time, I read the reviews for this hotel as well .my review is more negative then positive.Prons: people, very friendly, hard workingCons: the food is horrible. No variety. You will find what to eat for the first 2-3 days, then there is no variety, period. Do not go to the restaurants, same kitchen, even worse. We had to leave one side of the buffet once due to enourmous smell of (...) yes, that. We were not alone. Unless, this is your 1st trip ever, you may like it.Rooms outdated, but clean.get up at 7 am to reserve the seats under umbrelladrinks-use the bar at the reception area only and prepare to tip oftenmosquitoes- everywhere, spray does not workocean- not as clear as seems on the picture, expect to pass some distance of seaweed in order to reach the clean water.My first trip to Dominican republic and the very last one as well.\n\nReview 25:\nBest Vacation Ever!!! We just returned from the Dominican on December 22, 2004. Iberostar Dominicana was absolutely wonderful. The staff were very friendly and helpful. The food was unbelievable, we had seafoof at least once a day. Although, you have to be willing to try new things. I tried sushi for the first time at the Oriental restaurant and it was great. They garauntee three reservatoins at the a la cart restaurants but, we made reservations for each night we were there. The beaches were amazing, we spent half of the day just walking up and down the beautiful beaches. I over-packed packed my suitcase. The only things you need are swimsuits and casual/a little dressy clothes for the evening. I didn't need any shorts or tops that I had packed. Only one caution to warn you about -you will gain a few pounds with all the wonderful food and drinks! We can't wait to book our vacation at Iberostar Dominicana for next year. We're telling everyone we know who likes to travel that they need to go here. Forget Mexico, this is the best place! I loved that the resort was not americanized, that's what made it so special.\n\nReview 26:\nGreat food, service, and views!!!!!! Amazing beach with white sand\n\nReview 27:\nFood poisoning at Iberostar Dominicana We stayed at the Iberostar Dominicana for 2 weeks in March. We were travelling with a party of 9. 3 of the 9 got food poisining. the second day. My husband had it the worst and had to got to the hospital by ambulance and spend the night at the hospital. We heard of many people getting sick at the resort. The food was about a 2.5*. The rooms were clean and the people very friendly. I read alot of reviews before I left and was skeptical of the food and resort . Believe everything that you read of the food it was aweful. I would not recommend this resort at all.\n\nReview 28:\nNice getaway We just got back from there on January2,2005We spent a week there. It is a beautiful resort and good food, the service I felt could of been better. We just got spoiled at the Iberostar Lindo in the Rivera Maya. We were there in August and the service there was the best ever. The DR seemed primitived to my husband and I. No down town area, just villages. We did take the Outback Safari and it was great. We had a nice time at the resort, not sure I would go back. But that is our point of view, everyone has different opions.\n\nReview 29:\nIt was FANTASTIC!! We had a great time!! The hotel was beautiful. I was a little nervous about going b/c of a lot of things I had read about the food. But the food was Good! The dinners in the restaurants were Great! The Japanese was our favorite!! The beaches were beautiful. The grounds of the hotel were beautiful. Everyone was so helpful. It was a truly wonderful vacation!!! (We were there 7/15-7/19)\n\nReview 30:\ndefinately interesting i have been to mexico 5 times, and to the D.R. 1 time before this trip. i have always loved mexico, and the time in D.R. before was great, but this time was not. the europeans were not the nicest people, they acted as if the resort was there for them, and them only. they had a mean demeaner about them.food was ok, i think the asian resturant was the best.my room was very hot, the air conditioner just did not seem to be able to keep up. there was lizzards all over the place, they were worse then the bugs.my safe was robbed, but luckly most of my money was on my person at the time of the robery. when my safe was robbed, the management had no explanation for it, nor did they try to reconcile.the beach was wonderful, and the turquise water was great.the topless on the beach is nice (as long as there under 6o), but i did not like seeing the men wearing their beanbag baithing suits.\n\nReview 31:\n%th Time and stil amazin!!!!! Love it!!! The beach!\n\nReview 32:\nBe aware - ask questions Just a word of warning... We were there the last two weeks in November (which is neither here nor)... The water is NOT Cariabian (no pretty fish, no flurishing corals reefs, no warm water, not so clear water). The free none motorized activites are not so free or available. You can only check out a non-motorized activity (including snorkeling) for one hour a day, if you are not experienced don't expect to be able to use any of the sail boats or bords. There is really not much to do there at all, unless you like to drink and sleep on the beach. We were bored to death and couldn't wait to leave, after 10 days. It really is a 3-4 day vacation.\n\nReview 33:\nThe best hotel ever, great experience.. Me and my friend were in this hotel and I have to tell that's great! The restaurant near beach, a bar with fresh fruit, where you can get a natural juice, nice people, and GREAT ANIMATORS!! I was in a lot of countries, but this is the only hotel, where you get drink in disco FOR FREE! There are European and American restaurants. I was just in European, because i'm from Europe. You can give a reservation for some other restaurants and everywhere it was good food. There was only one thing I didn't like : The travel agency told us, that in this hotel (Dominicana) is a bar in a pool. But when we get there, they told us that the bar is in Iberostar Bavaro (they are together, but if you pay for Dominicana, you can't go in Bavaro). But then we told them for this and we could go in Bavaro too. I paid around 1600 \u9227?and maybe I'll get there next year again..\n\nReview 34:\nGreat Vacation-- Don't believe the few poor reviews       view from room\n\nReview 35:\nCouldn't wait to go home What a let down. The grounds were pretty and nicely maintained, but our room was dirty and very dingy. The food was absolutely horrible. It was very difficult to get reservations at the restaurants, therefore we had to eat at the buffet. Breakfast and lunch were limited to the buffet only. Same food at the buffet everyday. We were only guaranteed 1 reservation, but when we booked the vacation we were told that they would guarantee 3. Even the food at the restaurants was not quality. Casino was extremely small and smokey. I would never recommend this resort to anyone.\n\nReview 36:\nVery Relaxing The IB-Dominicana is an immuculate hotel. Tons of workers constantly keeping the grounds clean. The buffet is just OK, but the specialty resturants are really good. Try to get in as many times as you can. Drinks were never watered down and the service from the bartenders was wonderful. You will not be disappointd!\n\nReview 37:\nLoved Iberostar Punta Cana is beautiful, I just returned on July 30th. I stayed with family for 9 nights. Food was okay. Fresh Fruits were great. The beach was ok BUT If you are going with kids be careful. You will find Topless European Women allover the beaches. My opinion as an American I think they should have designated area If they wanna be Naked. Those women did not care. We noticed 6-9 years old little girs without clothes in front of their families. When we keep children away from certain TV Shows and keep them away from nudity etc and in Punta Cana specially European women display everything everywhere so look out. Outback Safari is great. Manati Park is ok. I don't recomend. Sauna Island is great. I recomend this place.\n\nReview 38:\nA Great Vacation At Iberostar Dominicana       More of the beautiful grounds\n\nReview 39:\nResort was beautiful Our group stayed at the Iberostar Dominicana over Labor Day weekend. The place was beautiful. The rooms were very clean, the staff was friendly and the food was very good. I was very hesitant about staying here because our reservations for another hotel were cancelled two weeks before we left and we were then booked here. I should not have worried. I would go here again. The only negative thing I have to say about this resort was the 35 minute drive from the airport and the electrical outlets were not the standard U.S. outlets. If you have any kind of adapter for electrical equipment they will not fit in these outlets.\n\nReview 40:\nwonderful holiday We have just come back from a week at the Iberostar Dominicana, it was absolutely perfect I cant think of one negative thing to say about this hotel and resort, the staff were amazing so happy and nice nothing was to much trouble. We booked the trip to saoana island which was lovely but the rep didnt tell us it was a two hour coach transfer there and back so check this out first it may be better to book through the hotel and go all the way by boat, also we preffered the lobby bar in the adjoining punta cana hotel as it was smaller and less busy.\n\nReview 41:\nGreat Vacation A group of 10 stayed at the Iberostar Dominicana Feb 13 to Feb 20, 2004. This is one of the most beautiful resorts we have encountered. The grounds and the accomadations were great. The staff was very friendly, couterous and most helpful. Had 1 out of our group of 10 got sick from something. Since we didn't drink the water, most have been food. Got sick 2nd day there, still trying to recover. Food was good, but not spectacular, but what do you want from an all inclusive. One complaint was lack of a variety of liqour at the pool and beach bars. Unless you drank rum or beer, forget it. All and all a good value for the money. Planning a return trip next year.\n\nReview 42:\nNot a Great hotel-Horrible w/ hurricane! 9/13 Before hurricane Jeanne hit Iberostar Dominicana/Punta Cana it was beautiful...well the beach. As for the rooms they were suppose to be 5 Apple through Apple Vacations which is about equivelant to a Red Roof Inn in the states. You don't hear to many complaints because not much time is usually spent in the rooms. Well, with the hurricane we were in our MUSTY smelling room alot and our room got cleaned twice in 6 days! The food was good before the hurricane and then after that it was the same cafateria food for 3 days strait! Hurricane not their fault, but poor planning did not help. Not a great trip overall...would not recommend or go back if someone payed me!\n\nReview 43:\nGreat stay! Junior Suite\n\nReview 44:\nFANTASTIC! Well...Words cannot describe how fantastic this place was. It was right on the beach, fantastic weather, fantastic rooms and service, amazing food and brilliant shows at night from the extremely hard-working staff and dancers. If the likes of Jonathan, Hose, Rocky, etc. etc. read this, then WELL DONE. You all did a great job (you're all good-looking too!!!! I would definately recommend the DOMINICANA Hotel and will be going back again soon hopefully, just need to save up a bit!! Thanx again, it was wonderful, by far the best holiday i've EVER had.\n\nReview 45:\nloved this paradise       room\n\nReview 46:\nGive it a break I have stayed there 3 x  i find the place very nice.Yes u can get sick there also in mexico.1 of the things people over look not just their water but their milk 2. drink your coffee black  drinks (white russian) they do not pasturize! their ice is purifed. do not over eat.Because if something is bad u will just add 2 the problem. I have 2 say ad least they try to get people moving. They are very motived  friendly. Some places could care less.Sometimes i wonder what people expect.You get air, food, drinks, room,  some form of entertainment For 7 days for about a grand each. Yes, at times there are inconvenience, but add least u get to go home they have to stay there for the crowed. SMILE ALL OVER AGAIN.so lightin up  have fun(LOL)\n\nReview 47:\nGreat Hotel, but don't leave the hotel       Beautiful Landscaping\n\nReview 48:\nAwesome! My husband and I spent 6 wonderful days in Punta Cana. The beaches were beautiful. The food was delicious, the service at our hotel was fantastic. We went on the Kon Tiki party boat and had a ball. It was the first time we ever went snorkeling. We also swam with the dolphins at Manati Park. It was fantastic. Everything was perfect. We would go again in a minute!\n\nReview 49:\nGood price-value relation Stayed at this hotel first week of August/06:+ Service (you don't need to tip to see a truthful smile on the faces of those people! )+ Beach+ Swimming Pool+ Drinks and cocktails (except Water or any soft drinks from the self-service machines - taste terribly bad! )+ Facilities- a la carte restaurants - except for gourmet restaurant - bad service and the food was in most cases the same as at the buffet...- night shows - except for one of the shows, the other ones were bad...- Beware of the local mafia when you book trips to saona: even if you book at the hotel, you always run the risk of being picked up by a fake agent who will try to sell you another trip...\n\nReview 50:\nLoved every minute We went to the this resort March 19 to 26. We loved every minute. From the moment we stepped off the bus we knew we were going to enjoy our vacation.Everyone was friendly and helpful. The rooms were clean and spacious.The pool was amazing. The grounds immaculate.We enjoyed the food and all the activities.The entertainers worked very hard to keep everyone happy and gave a wonderful show in the evenings.Would definitely return!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25128, "query_start_index": 25130, "query_end_index": 25130, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 948, 998, 1980, 2644, 3267, 3338, 3395, 3469, 4477, 4885, 5431, 5482, 5613, 5901, 5965, 7008, 7043, 8055, 8783, 9899, 9967, 10359, 11220, 12141, 13282, 13361, 13978, 14530, 14948, 15873, 15937, 16622, 17535, 17620, 18231, 18573, 19325, 19414, 20074, 20656, 21348, 22074, 22111, 22688, 22731, 23499, 23578, 23964, 24669]}
{"id": "1674691", "pid": "1674691", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe booked Amira based on tripadvisor reviews and we were not disappointed in the slightest! We stayed in the family room which was perfect for our family of five and even nicer than represented in the photos on tripadvisor. We loved the boutique feel and personalized welcome from Arthur. Breakfast was excellent and included many healthy choices. The position is outstanding and complimentary afternoon tea a delight!\n\nReview 2:\nWe had a wonderful experience at Hotel Amira. It was in a great spot, easy walking to all major attractions. The rooftop is beautiful. I great spot for a drink at sunset. Upon arrival we were taken up and an employee went over how to get around and major attractions. They were very helpful with restaurant recommendations over email before we arrived. The rooms are small but clean and unique. Breakfast in the morning is wonderful and so is the afternoon tea. I would highly recommend this hotel compared to staying at a major chain. It has character and is a wonderful place to stay while in Istanbul\n\nReview 3:\nWhen we arrived we were made very welome and given all information of the hotel + tourist information aswell. Rooms were very clean and their hospitable service was of 5* standard. I can recommend anybody this hotel if they are visiting Istanbul. It is located very near to all the tourist attractions and are walkable distance from the hotel. If we go again to Istanbul we sure shall go back to this hotel. Thanks to all the staff.\n\nReview 4:\nPerfect location within walking distance of major attractions. Rooms were absolutely charming. Best of all was the staff. We were greeted upon arrival and taken up to the rooftop terrace for a complimentary beverage and Arthur took the time to walk us through the map of attractions and other recommendations. Aziz and the rest of the staff were so attentive and kind. I highly recommend this hotel and would stay again.\n\nReview 5:\nI was there with a friend in mid August and we had a great time. If you're looking to stay in the old city, Amira is a great, reasonably priced spot. Hotel is pretty quiet, rooms are clean and modern, breakfast is good and the staff are super helpful. Arthur and Kartal are amazing concierges. They gave us great recommendations on where to go, what to see, where to eat/play and believe it or not, they even helped us plan the rest of our stay in Turkey... booking our hotel and flights for us because we didn't have any time! Amazing. They really went above and beyond and were are forever grateful!\n\nReview 6:\nThis hotel is in a brillaint location10 mins from the Blue Mosque. The hotel staff were incredibly friendly and helpful - booked us a nice restaurant each night and told us how to get there. Breakfast is fresh and extensive. The roof terrace has great views. Our room was spacious and very clean with a good sized bathroom.\n\nReview 7:\nMy girlfriend & me spent 3 nights in the Amira Hotel. Everything was perfect from our arrival until our departure. I'm a worldwide traveller for business and to be honest I never met a staff like this. This is incredible how they are friendly, helpfull, etc... You're really feel yourself at home far away from home. The room (403) was really well furnished, large and with a nice overview on the sea of Marmara and the old city of Istanbul. You're located only 5 min by foot from the Blue Mosque. This is the place where you need to stay in Istanbul if you still want to dream of the thousand & one nights...\n\nReview 8:\nOne of the best 4 star hotels I've ever stayed in. Great breakfast, lovely rooms and personal service that goes beyond what you would expect. The staff really make it. Nothing was too much trouble and we would highly recommend this to everyone. We travelled with 3 children and they loved it too. Free wifi, great free afternoon tea and excellent location to explore Sultanhamet. The rooms are very attractive and comfortable and extremely clean. Can't fault it.\n\nReview 9:\nNothing was too much trouble for management at this well located hotel. We arrived at 08:30 not expecting to be able to get to our room; the first thing we were offered was a complimentary breakfast before we ventured out. Later that evening (a Sunday) I wanted to get a shave at a local barber - 7pm on a Sunday might have been a problem but the porter walked me around 3 barbers till we found one that was open. Great service. Only thing to remember is that you're very close to the Blue Mosque and about 4 other mosques; a 6:30 early morning call might not suit everyone, but I guess this will aply to most of Istanbul. Rooms are large and very well fitted out. Breakfast superb. The place is not to be faulted\n\nReview 10:\nIt's already clear that Hotel Amira has enough reviews to credit the quality of this hotel and thanks to the TA reviewers I decided to stay here mid December 2011 for 2 nights. I cannot fault this place - on immediate arrival (being absolutely exhausted off a 14hour flight and 2 days of touring cappadocia!) we were given complimentary drinks, a quick guide to Istanbul and the activities and sights available (great location too), and a free room upgrade! The rooms/service/buffet breakfasts were without fault. Will definitely be staying at Hotel Amira again - you definitely won't regret it!\n\nReview 11:\nWe were in Turkey for 11 days and stayed in 5 different hotels in various parts of Turkey. Amira was our last stop and we saved the best for last. We stayed in the family room on the ground floor with our two teenage sons. Rooms were very clean, warm and tastefully furnished. Management and staff of the hotel were friendly and helpful, giving us useful tips on where to go and good resaurants nearby. Their attention to our comfort was awesome - even down to selling us tokens for tram rides to save us the trouble of buying outside.\n\nReview 12:\nI was very impressed with the cust. service; exceptionally helpful and professional. It is newly opened...double bed room was spacious with art decor,modern furniture, bath facility with two shower heads, maybe large second one was for massage??? and a jucuzzi. The breakfast was incredible, with a variety of fruit and vegetables and bottled water was available for free. The lower floor has a fitness and spa facility, I stayed one night and paid 99euros. It will be difficult for me to stay in a standard hotel for basically the same price after staying at the Amira Istanbul where I had incredible 4 star + comfort features. After a day and night on the town, I do want to rest comfortably. The price is only a little more than some of the basic boutiques hotels in the area and it is in Sultanamet where many historical areas and objects are located, easy access to the bazaars and spice market.\n\nReview 13:\nSecond time we stayed in this lovely hotel. Staff is extremely nice and very helpful. Rooms are great. Will stay here next time again.\n\nReview 14:\nFor our first experience in Instanbul, Hotel Amira made everything very easy, comfortable and enjoyable. Excellent service, from top to bottom. Rooms were welcoming and spacious. Breakfast was excellent (and free.) The recommendations for restaurants, private tour guides and must-do\u00e2\u20ac\u2122s in the city never led us astray. It will always be my first option when returning.\n\nReview 15:\nExcellent customer service, clean rooms, great staff, great roof top terrace. The hotel did make an error but went over and beyond to correct it, awesome hotel well worth its rating!\n\nReview 16:\nFriendly staff, and excellent location. All the major sights are in walking distance, or anything else is easily accessible on the light rail. Only criticism is that the fitness centre is rather poor.\u00c2\n\nReview 17:\nThis is not the Four Seasons. This is, however, a small, clean, reasonably priced hotel with staff that rival those of any five star hotel - including the Four Seasons. When we arrived, the check-in staff noted that we had no luggage. When I told them it had not made a connection, they asked for the luggage claim we had filled out for the airline. I was not sure why until I heard one of them on the phone checking with the airline and confirming the name and address of the hotel. The room was large (the bathroom small) with a king size bed complete with a comfortable, firm mattress. The roof top bar offers a great view of the Istanbul skyline (including the Blue Mosque) and is served by perhaps the best bar tender I have encountered in 40+ years of international travel. Nope - this isn't the Four Seasons...and I'm glad.\n\nReview 18:\nWe enjoyed our stay at the Amira and its staff's friendliness. The hotel is within walking distances to Istanbul's main attractions. Opprotunity areas are: a hotel of this quality could offer freshly squeezed orange juice and expressos w/o extra charge at breakfast. There seem to be some problem with the exaust system at the patio on the roof as a wave of unpleasant smell goes around from time to time.\n\nReview 19:\nI think the entire staff of the hotel deserves a 5* plus rating! I have never experienced such a warm welcome at any hotel around the world. Excellent location in the old city. 5 minute pleasant walk to the Blue Mosque, Hagia Sofia and the tramway. Another short walk to a broad selection of good restaurants. The rooms are rather small but very nicely decorated. Only minus perhaps was the bathroom. Very high and uncomfortable access to the bath/shower. Spots of mildew in the corners. Great rooftop terrace with views of the Blue Mosque and Bosphorus. Superb breakfast buffet. After our return to Belgium I contacted the hotel with a special request. I take this occasion to express my sincere thanks to Arthur, the Front Desk Manager, for his courteous help and kindness.\n\nReview 20:\nWe stayed 3 nights in Hotel Amira and had such a wonderful time. It's in a great location, the staff are all very friendly and helpful. We were even given a detailed briefing on where to eat, what to visit and were given a detailed map. I wish every hotel gave a reception like this! The only negative I experienced were noisy neighbors with their TVs on pretty loud late into the night. The walls are fairly thin, so you hear phones ring, TVs on, talking etc. But this is a small price to pay really. Be careful of taxis!! They like to rip tourists off! Make sure the meter is running and never accept a lift from a young taxi driver - we found them to be the worst. The gorgeous old taxi drivers are great and honest. It's good to get an indication of cost before getting into a cab. It's much easier just to brave the cold and walk. I'd also recommend that you avoid the restaurants under the bridge on the water. They look appealing but the food is awful.\n\nReview 21:\nMy husband and I recently visited Istanbul and stayed at Hotel Amira. We were highly impressed with the hotel, room, the staff, and breakfast. Everything about the hotel was first class and the staff are very professional and helpful. My husband was very sick when we arrived and someone from the hotel ran to a nearby pharmacy to get medicine for him. We so appreciated all the little things that made this hotel stay uniquely pleasant and enjoyable. We went to almost every restaurant and hamam the hotel recommended and they were all spectacular. Stay here when you go to Istanbul - you won't regret it!\n\nReview 22:\nWe stayed here in late September on our first trip to Istanbul. The staff were wonderful, so helpful and friendly. The roof deck is amazing, a perfect spot for drinks or tea. The location was very central and we were able to walk to all the major tourist attractions. Our standard room was lovely and had plenty of space. Breakfast was good and helpful to have included. We can't wait to come back.\n\nReview 23:\nStrategic spot near Istanbul landmarks, strategic advices given by the concierge, great hospitality, and delicious Turkish tea in the morning. ;-) Totally satisfied!\n\nReview 24:\nReally close to all sight seeings on sulthanamet. The topfloor patio is perfect for a drink at the end of the day.\n\nReview 25:\nWe stayed at the hotel Amira for four nights. I was very impressed by the friendliness and helpfulness of the staff. On arrival we were greeted with delicious tea and cakes, and were given a run down on where all the main sights were situated, good places to eat, good shopping etc.. Our room was large, clean and well equipped; after an excellent night's sleep we awoke to a delicious breakfast in the dining room. The hotel is perfectly situated within 5 minutes walk of the blue mosque, and 5 minutes to the major tramline. It has a roof terrace with terrific views of the Sea of Mamara. We had booked a guide, through the hotel in advance, for our first day (this turned out to be a good move, as with a guide you can jump the queues for many of the sights). I would recommend the Hotel Amira as an excellent place to stay.\n\nReview 26:\nExtremely close proximity to the Hagia Sophia, Blue Mosque, Hippodrome, Topkapi Palace and the Grand Bazaar makes this the perfect choice for tourists in Istanbul. Their courteous and professional staff is just icing on the cake. I recommend this hotel wholeheartedly. My only regret was that my stay was too short. Can't wait to return to Hotel Amira! !\n\nReview 27:\nIn October my boyfriend and I spend 5 nights in this excellent hotel. The location was perfect and the staff so very helpful. The first night we were very tired and decided to have dinner at the hotel and we haven't regret it at all. We especially liked the warm welcome at arrival, we were offered a drink and were introduced to Istanbul and provided with maps and advice on attraction and restaurant that we have found spot on. We also had the pleasure to experience the Spa all to ourselves, since it was his birthday I wanted to surprise my boyfriend with a romantic stay at the Spa and the Hotel surprised us both with a delicious cake that I was not expecting at all!!! Fantastic! I would certainly recommend this hotel and I would love to go back in the future.\n\nReview 28:\nI've just returned from a wonderful 5 days in the beautiful city staying at The Amira. From using the website, booking via email, to the smooth transfer, warm welcome, welcome drink & brief, room upgrade, gorgeous room and yummy food, it was fantastic. It's within walking distant of fab places to eat, shop & of course visit the sites. A hotel which is clean, smells delicious as you enter & makes you want to stat for more. A special thank you to Ferhat & we'll definitely be staying here again.\n\nReview 29:\nwe would choose this hotel again: good location, friendly and helpful staff, breakfast feast and staff even had kindle and iPad chargers on hand.\n\nReview 30:\nThree couples from Vancouver stayed at the Hotel Amira after a 12 day cruise, and we were unanimous in our praise of this delightful small hotel. Our arrival was very early in the morning, well before check-in time, but we were warmly greeted, offered a full breakfast (gratis), given an orientation tour of the facilities including the roof top deck with its incredible views, and generally made to feel exceptionally welcome. The location could not be better and we walked to the many historic sights in the area. There is a very good bazaar two blocks away, not nearly so crowded with a very good selection of jewellery, leather goods and antiques. I could not think of a better place to stay in Istanbul than the Hotel Amira and give it full marks on all levels.\n\nReview 31:\nMyself and my girlfriend stayed for 7 nights during new years eve 2011/12 and we had a fantastic time. We enjoyed every moment and the staff were really friendly and made us felt home.Location was excellent and made our stay more convenient. We shared great moments of love joy happiness in this trip and will always stay in our hearts. We like to thank all the staff for making our trip memorable and love to recommend without any second thoughts. Lokesh&Josipa\n\nReview 32:\nWe stayed at Hotel Amira for the first 3 nights of our honeymoon in August and were very pleased with the hotel, the service, location and food. First impressions were great, Kamer & the other staff made us feel at home immediately and took us up to the rooftop on arrival for a welcome drink and talked us through the local area, attractions and marked out a map for us. Nothing was too much trouble for the Hotel Amira staff, the rooftop is a real retreat and a great place for a drink after a long day of sightseeing. The rooms are lovely, quiet and the complimentary tea and cake service @ 5pm was a nice treat as was the delicious breakfast and dining room library stocked with a range of helpful guide books. Highly recommend this hotel, their airport transfer service and their restaurant recommendations. By far the best hotel experience we've had in many years of travelling.\n\nReview 33:\nBeing there for 3 days make me realize that I trip was too short. Istanbul is a great city, I enjoy every moment there. But Amira make it perfect. The location is closed to every where, I only walked and use the tram, even to go from and to the airport. The service was perfect!! The concierge/the front officer really helped us a lot on showing all the recommendation attraction in Istanbul. But the one that really leave a memorable moment for me is the breakfast buffet.. It's not many option, but it sure give a deep fabulous expression in me.. The best bread I ever had!!! The tomatoes beautifull.. The cheese, speachless.. I enjoy having my breakfast there.. I'll coming back to Istanbul, and for sure I'll stay in Amira.. again..\n\nReview 34:\nWe have just returned from 5 nights at the Amira Hotel in Istanbul, selecting the hotel from the excellent reviews it received on-line. Having started somewhat suspicious of such excellent ratings, I have to now admit that my skepticism was misplaced and that the Amira Hotel deserves top spot in the Istanbul hotel rankings. The hotel is very comfortable with modern decor, tastefully implemented. Fixtures and fittings all worked and there was comendable attention to detail in the provision of tea/coffee making facilities and the various sundries provided in each hotel room. Wi-fi was excellent, as was the breakfast each morning. All of this we have encountered in other hotels but the significant difference with the Amira was the quality of the hotel staff who were unfailingly helpful and polite, giving intelligent and considered responses to any and all of our queries. This they did without appearing overly anxious to please or obsequious. We would certainly stay at the Amira again should we be fortunate enough to revisit Istanbul.\n\nReview 35:\nMy husband and I stayed at Hotel Amira for 4 nights on january 2011. We stayed at room n\u00c2\u00ba 305. It's a corner room, spacious and beautiful, but connected with the room 306 by a door. Because of this, we could hear conversations and noises from the next room, wich was not cool. So, don't stay at this room! Also, the bathroom is small and quite dark. However, the staff is very, very kind! The breakfast is delicious too, and the location is very good: just a few minutes from Aya Sophia, Blue Mosque, Grand Bazar (we knew all these sigthseeings on foot)!\n\nReview 36:\nWe just arrived back from our trip to Istanbul - we were visiting for the Sonisphere Festival and for the first part we stayed in the old part of Istanbul at Hotel Amira. The welcome was lovely and we were given all the information and advice for the tourist areas and sights to see. The hotel is wonderfully positioned for all of the tourist attractions, and just a stone's throw away from the Blue Mosque for example. Great staff, very helpful and lovely modern, clean rooms with excellent bathrooms. This is a family owned and run hotel, and they definitely make sure that they look after you! I had massages in the small spa which was excellent and the breakfast buffet was always enjoyable. We would definitely return to this hotel and suggest to any travellers to stay here if you want somewhere intimate and great value for money without losing out on your luxury!\n\nReview 37:\nOur stay was a fantastic experience, made enjoyable by the excellent facilities at the Hotel but even more so by the wonderful staff. They were caring, knowledgeable, always smiling and approachable. Our first greeting at Reception and introduction to the Hotel was memorable - offered a drink, given a map with all the highlights to visit and arranged for a sandwich lunch - even before we got to our room. The recommendations for where to see and eat were execllent as was the transport to the Airport.\n\nReview 38:\nWe stayed at this small boutique hotel in Sultanahmet for three nights in summer (the peak tourist period in Turkey). The hotel itself was tidy and comfortable but what stood out was the friendliness of the hotel staff. They made us feel at home with a nice refreshing welcome drink (very helpful in the heat! ), and provided us with useful tips and tourist maps. The breakfast spread was pretty varied and ample in portions. As first time visitors to the city, the location was also ideal for all the sights of the old city (though a bit of a walk to get to the nearest tram). Overall, definitely recommended if you are looking for a comfortable stay in Sultanahmet.\n\nReview 39:\nWe had a several night stay at Hotel Amira, and overall we had a good experience. The staff were attentive, the rooms attractive, breakfast was nice, and the beds comfortable. Potential guests should be aware of one drawback with the deluxe rooms. We had organized our trip to have deluxe rooms at Amira because of the reviews on TripAdvisor and because the rooms were significantly larger than rooms in other hotels in Istanbul. However, the rooms we were shown, while large, were in the basement and one of them smelled distinctly musty. The other room had only very small, high windows, so it had very little natural light, and also smelled faintly of basement must. After some discussion with the staff, we eventually switched to smaller standard rooms on a higher floor (one the first night, and the other the second), and that was much better. I do find it disappointing that these basement rooms were being sold on the basis of their space without mention of the drawbacks. It was nice that they have an ATM in the hotel.\n\nReview 40:\nWe have been to many top rated hotels in our time, but none are as memorable as this one! We would love to go again at some point and would most certainly recommend anyone travelling to Istanbul to stay at Amira Hotel. The staff were friendly and responsive to all our needs. I can honestly say that we felt the staff went above and beyond their call of duty in ensuring we had a comfortable stay and we were very sad to leave. In addition, The hotel decor is beautiful, the breakfast is delicious and it is situated in a perfect location - just walking distance from the majority of tourist places in Istanbul and the tram line. A massive thank you to all at Amira Hotel for the fond memories we will take away with us of Istanbul courtesy of you and we hope to keep in touch and see you again soon.\n\nReview 41:\nWe have stayed in many hotels all over the world and without hesitation I can say that our stay at Amira was the best hotel experience I have ever had. This is a wonderful boutique hotel. The rooms are gorgeous, VERY clean and very comfortable. As previously mentioned, the staff are exceptional and provide outstanding personalised service. A special note goes to Arthur, who was very attentive, and gave us a wonderful introduction to Istanbul as we sipped complimentary tea/coffee and ate some delicious muffins. The server in the bar is also very friendly and helpful (sorry I can't remember his name!). This hotel certainly added to our fantastic stay in Istanbul. The staff actually seem to be genuinely happy and enjoy being at work! If we are ever lucky enough to return to Istanbul, we will return to Amira for sure!\n\nReview 42:\nStayed here for 4 day break and wasn't disappointed. Intimate atmosphere with excellent staff; they couldn't have been more charming and helpful. Room elegantly furnished, very comfortable bed and superb shower. The roof terrace has a great view and the basement sauna and spa are available for your exclusive use. Superb location for the main sites in the old city with a plethora of great places to eat for all budgets within 15 minutes walk. If you're minded to get up in time(! ), breakfast is very good and tea on the terrace at 5pm is a great way to end a day's sightseeing. Surrounding streets are busy and noisy but this applies to the entire area; with double glazing and air conditioning this is not a problem. Overall, highly recommended and the perfect base and an oasis of calm for a visit to this hectic but wonderful city.\n\nReview 43:\nWe arrived at the Amira at 9:30am and we were welcomed to the hotel with refreshments on the roof top terrace and offered a complimentary breakfast. The staff at the front desk and breakfast buffet were always very helpful and pleasant. Our room was clean and comfortable and the bathroom was modern and also very clean. I would recommend this hotel to anyone coming to Istanbul and will gladly stay there again when I return to Istanbul. Free wi-fi in your room as well as a computer in the breakfast area.\n\nReview 44:\nThe hotel amira is a really luxury hotel, beautifully decorated. I stayed during 4 nights and i can tell you i was amazed by the top quality of the service!. The staff is 110% efficient. The hotel is nearby the most important places to visit. If you visit Istanbul just book amira hotel, you will not regret it.\n\nReview 45:\nFirst of, the hotel staff was amazing. They even had a person talking Greek (which was a very welcome surprise). Room was spacious and kept clean and the location was great, just a small walk away from the Hippodrome, Blue Mosque and Hagia Sofia. The only downside was that my room faced the backyard and there was much noise from air condition units. Also there was a locked door between my room and the next one, also not offering proper noise insulation! But, it was not so annoying as to make me stay awake. I just shudder to think what would happen if more rowdy persons stayed next door...\n\nReview 46:\nsimply the best hotel !!!! Nice hotel, clea rooms, staff is really great, an d i also liked that the owner is Armenian . good luck you guys!!!!!! i\"ll be back!!!!!! and thanks again\n\nReview 47:\nWe stayed for four nights in early October. As many have commented, the hotel is a great location in the old city and is an easy walk to the Blue Mosque. We stayed in a deluxe room on level 4. The room was beautifully decorated, the bed was very comfortable, and we had a great view. A big plus for me was that there was an Ipod dock in the room. The rooftop bar has great views and wsas a welcome retreat. However, the highlight was the fantastic service we had. In particular from Ferhad who gave us a run down of places to go and some great restaurants to eat at. Two of his recommendations were particularly good: Karakol (Ottoman cuisine) and Kiva Han (Anatolian cuisine at Galata). We travelled with another couple who had a 'significant birthday' while staying there. Ferhad arranged a lovely surprise on the day.\n\nReview 48:\nIt doesnt matter if youre travelling alone, as a couple or with a group of friends: this hotel is an extraordinary experience (we spent 4 nights there). Im not going to repeat all things already said by other reviewers, but only stress out that the staff is amazing and they will go out of their way to make sure you enjoy the city. They dont have a bar; instead, they have the most charming terrace where you can watch the sunset and the bosphorus having a drink, with a staff member taking orders till late night. It is so nice that Ive met people from other hotels coming by. Breakfast is great. This hotel is new (opened early 2010), so rooms are comfy, decorated with good taste in boutique style and with safe/ ac/ cable tv. Location is great: in the old town area, walking distance from main historical attractions but in a quiet block, a few steps away from the busy and loud area.\n\nReview 49:\nwe booked this hotel depending on the the tripadvisor reviews, and we were not dissapointed. they really blow the guest away. Courteous staff with a broad smile. Everything was fine. We enjoyed our time fully!! thankssss\n\nReview 50:\nExcellent service, highest standards. They receive you and provide an overview of the city main points, transport, etc. There is a complementary tea, pastry, biscuits, etc, every day at 17:00 hours. Free WiFi is available 24/7 all across the hotel and rooms. Rooms are clean and plenty of space, well decorated, and even have a music equipment for Iphone. The wellness-private sauna & jacuzzi is great. You just need to book it in advance and you get it for private use. There was a problem with the jacuzzi one day and they booked us in on the following day for free, plus they invited us to some food and wine to compensate the inconvenience. Real good service. Location is great, just by the main sites to visit, all within walking distance. I will definitely repeat when we return to istambul.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29457, "query_start_index": 29459, "query_end_index": 29459, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "100%", "inner_docs_start_indices": [176, 606, 1221, 1665, 2097, 2710, 3045, 3666, 4140, 4865, 5473, 6021, 6934, 7081, 7464, 7659, 7873, 8716, 9134, 9922, 10894, 11513, 11924, 12102, 12229, 13069, 13436, 14217, 14727, 14885, 15664, 16139, 17036, 17785, 18844, 19412, 20296, 20813, 21493, 22534, 23347, 24185, 25035, 25555, 25879, 26487, 26681, 27514, 28416, 28649]}
{"id": "2514731", "pid": "2514731", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMiserable is what I can call about the service of this hotel. Totally unworthy the cost of this hotel. It does not matter that it has one of the best locations of the city..., its service is very bad. Cute room, that's it. I wil never ever stay at a W hotel.\n\nReview 2:\nThis hotel was like a cross between a nightclub and a college dorm. All of the lighting in the hotel was either fluorescent or neon, walls painted black, club music pumping 24/7- hence, the comparison to a nightclub. The actual room we stayed in truly looked like a dorm room w/ a king sized bed. Furniture was sparse and not well made, with the exception of the bed which was quite comfortable. The bathroom was tiny w/ a shower only, a shower which was not enclosed I might add, which led to a wet, messy bathroom floor. WIth the W, I expected minimalistic but serene luxury. Needless to say, I was quite disappointed w/ this location.\n\nReview 3:\nI stayed at the W new York at the times square last year. This hotel is new, modern and it reflects a hip atmosphere. Young sophisticated clientele, nice dj, cool drinks and funky food create a cool atmosphere. Room was nice with plenty of amenities, ok size for New York, the concierge was prompt and helpful, housekeeping was fine, the internet was fast and our breakfast was on time in our room. Times square is very busy and loud but once you are inside the hotel you don\u2019t realize it; in addition to that we felt secure at this one, unlikely some other hotels in new York. This is a place we will come back when we are at the city and we recommend it (if you like upscale modern properties)\n\nReview 4:\nThis was a GREAT property. We stayed on the 57th floor with an amazing view of Times Square. We traveled with 2 different families and the adults and kids loved it equally!!! It is rather dark in the hallways and lobby but it is supposed to be that way. The beds were very comfortable and the location was great to take in a show or wander the hustle and bustle of Times Square. My only complaint was the noise on Saturday night. The traffic and city life was extremely loud even though we were on the top floor. I had to wear ear plugs to get a good nights sleep. Sunday night was very quiet and the ear plugs went in the trash. We had a great time.\n\nReview 5:\nWhat a disappointment! The rooms were small and in bad condition. There was a big stain on the wall. Mirror was broken. The chic was all cheap. There was almost no service. The lobby/lounge on the seventh floor was just plain obnoxious. I feel so ripped off.\n\nReview 6:\n10 minutes on the phone for US$125 which I didn't find out until leaving when my total phone bill was $800.....this used to happen a decade ago....not now with the most competitive phone rates....kept charging me for crap breakfast service even though they promised it would be free !!! dark & dirty is how I would describe it no matter what the view is like !!! I will not stay in any W or Westin Hotel again and I think Starwood Hotels (HOT is the equity ticker) is a BIG SELL.....\n\nReview 7:\nI stayed here one night before departing on a cruise. The rooms are small but well appointed. I was sharing a room with my father and had to argue with the front desk to get a two bed room. They said that since we were father and son they thought we wouldn't mind sharing. Awkward. I believe they then sent up a bottle of wine and cheese platter. I called to ask who sent it and they said they would get back to me. They never did. The bathroom has translucent glass walls, even in the two room. You have to call down and they will put up paper screens.\n\nReview 8:\nWe stayed at this hotel over the Memorial day weekend. The location of the hotel, view from the room (Hudson River ) and staff were all great. But the room left a lot to be desired. There were stains on the blinds, the sink was cracked, the shower door didi't shut properly allowing water to get all over the flooor, and you could tell where they patched the shower. Tile/stucco actually stuck out from the rest of the wall. The shower head and pipe actually came out of the wall. Not to mention that it is quite small. I figured for $430 a night we would get something nice and spacious, I guessed wrong. Totally not worth it. Also the halls and elevator and dimly lit, in fact you may need to bring a flashlight into the elevator so you can see which floor you are selecting. The bar area is nice and the drinks are good, but over priced.\n\nReview 9:\nThis is a cool hotel - the decor is cool, one of my favorite restaurants is on the first floor - BLUE FIN (GREAT)...but IT IS OVERPRICED! The rooms are quite small, but still nice. The bathrooms are BADLY DESIGNED! You have no choice but to flood your bathroom. The shower is designed with 1/2 a pane of glass - leaving half of the shower open with a very very small splash to contain the water. Everyone I know who has stayed here FLOODED their bathroom, So Lay Down Towels. FUN FOR 650 A NIGHT, HUH? The front desk staff is RUDE and not helpful when it comes to problems. It has a great location and cool decor...GO ELSWHERE UNLESS YOU SCORE A GOOD DEAL!\n\nReview 10:\nHated the see through bathroom walls -Who wants to watch their partner using the toilet?no bath-only in \"handicapped rooms\" The room -one big retail opportunity,what a rip off-but top of the list the bar-this was my birthday and my big birthday surprise after flying thousands of miles.The bar staff were horrid.They were young women,I was old and didnt they make me feel it ,smirking and laughing at me.So thank you ladies for making me feel ugly,old and ridiculous on my 60th birthday-I'll never forget it .\n\nReview 11:\nThe Fantastic Suite was a bit shy of fantastic. My wife and two daughters stayed for three nights. The location of the W is a big plus however it is unlike any hotel i have ever stayed in. The check in lobby is really a bar. The check in desk is tucked behind a wall in the bar on the 7th floor. It is so dark, it was a hit and miss in the elevator of over 50 floor buttons to choose from. The halls are a total black out. The rooms are very dark also especially the bathroom. The rooms were not very clean either. The bed was so uncomfortable it was hard to sleep. However if highlighters, scotchtape and a stapler are something you require during your stay they were in the room. The guys that worked the street door were great but from there on I would not reccomend this place. I will not stay there again. If you do bring a flashlight or learn braille.\n\nReview 12:\nWe are currently staying here. The hotel and rooms are very modern. Expensive-yes but you are paying for the location. Rooms are small (typical for ny) but fairly clean. I didn't complain but I felt the bathroom wasn't all that clean. There is a liitle mildew on the grout and our fan isn't working. The hotel Is definitely geared towards young working urban types not families. The front lobby area is a neat experience with a great water feature surrounding the lobby including the ceiling. You have to take the elevator to the 7th floor to get to the front desk. The bar and living room is filled with people ready for action. You won't find jeans and sneakers here. Overall it's a nice experience.\n\nReview 13:\nmy daughter and i stayed at the w hotel for the weekend, we booked a spectacular room which was on the 44th floor. the room was beautiful and had a fantastic view over times square and the east river and wonderful view of the skyline. the only thing we did not like was the glass wall between the bathroom and bedroom , if the light was on you could see the person in the bathroom quite easily but if you just leave the hall light on it was not so obvious. there was a lovely power shower and the wash basin had \"waterfall\" water which looked lovely. the staff on front desk and the consierge were very helpful and friendly as were the doormen who always said hello to us when entering or leaving the hotel. there is a great deli next door with a great choice of food at reasonable prices starbucks is opposite main entrance and tkts office right outside. we went to see mamma mia but booked it before we went and were glad we did as most people had to wait 4-6 hrs to get tickets at tkts office. fantastic weekend all round.\n\nReview 14:\nvery trendy hotel. club music piped in everywhere, in the lobby, elevators, hallways, and in the room. Tip - cd's are available for purchase in your room, bring your laptop instead and upload the songs for free. furniture and fixture were old and cheap. door was very thin and I could hear everything in the hall. White furniture showed signs of age and wear. bathroom looked either trendy or a temporary structure. staff was friendly and helpful. food was excellent. sushi restaurant downstairs was very good (pricey, but I grew up in Japan, where sushi is like hamburgers, everyday food not cool food). there's plenty of light in the room, but everything else is darkly lit like a club. bed was comfortable. felt similar to sheratons' beds, not as plush as westin. location is great, right off times square, couldn't be better. i didn't get too much street noise in the room, but again, lots of hallway noise. for the same price, maybe a little less, go for the westin times square.\n\nReview 15:\nI really love the W Hotel. The rooms are modern and spacious for NYC. My friend and I were on the 54th floor which had an amazing view, the only small issue was the fact the room was super hot even after adjusting the temperature to 65, the room still felt like a sauna. I will say that the beds are heavenly, I actually thought about calling the hotel after I left and asking where they buy their mattresses. Also, because it was so windy outside the building of course is going to have some sway but it was actually making the door to the bathroom squeak. These small hiccups would not deter me from staying at the W again. The hotel is centrally located to everything you could ask for, the building decor is modern and serene. The living room bar is a great place to relax and have a drink. If you haven't stayed at the W before you must do so.\n\nReview 16:\nMy husband and I stayed at this hotel over the past weekend and we really liked it. I wasn't sure at first, because it does seem a bit cool and trendy and I thought it would be uncomfortable for that. But it was great - the service was friendly and helpful, our room was exceptionally clean - and we LOVED the Bliss products - the store had some nice items at average prices. It was very quiet; the street noise did not reach our room on the 21st floor. The only drawback was arriving at the hotel by car - we drove in and had a hard time following the directions we pulled from the hotel Web site. Yes, the hotel is located on Broadway technically, but we had to turn just before the hotel on 47th (I think) to reach the valet. When we got to the valet after a few trips around the block, it was a bit disorganized and we had to wait, double-parked, for a bit too long before it was cleared out. Lots of honking behind us!\n\nReview 17:\nGreat Location if you're a tourist - you can walk to many of the area attractions. The subway is also fairly nearby opening up the rest of the city for excursions. Bar area was spacious and very hip with nice decor. Hotel security was definitely present in the lobby area checking to make sure only guests entered to the elevator area. Everything else was a bit small - not surprisingly but clean. Rooms were, again, a bit small but the beds were comfortable with nice robes. Good water pressure from the shower although lighting was a bit lacking. Rooms were clean and noise level was low (was at the end of the hall). Elevators were small and could get a bit cramped if you have a lot luggage... although we rarely had to share. Parking - be prepared to pay $50/night for valet parking. Street parking can be hard to obtain. The surrounding area had restaurants from a deli to higher end restaurants depending on your budget. The lighting in the streets were adequate and comfortable to walk around at night.\n\nReview 18:\nHORRIBLE EXPERIENCE- booked this hotel 4 weeks in advance for a 3 night stay - Dec 17-19. On the second day, 4 of us were woken at 8 am to a \"hotel shaking\" jackhammer noise and concrete saw noise. There was no advanced notice of this insane vibrating noise, although Francis Gorman (guest services talent coach) said a letter was in the room about the maintenance - there was no letter. Of course we immediately complained - the response was - the maintenance was out of there control and it was a city mandated job. OK, so why not tell/warn us before we booked? The admitted they already knew about the work at that time. The option was basically - if you don't like it, move to another hotel. NO, not an option since that means packing up 4 people, finding a suitable hotel, and wasting a lot of precious time. This action and service is totally unacceptable and the staff that addressed this was arrogant, cocky, and could care less. Low class wannabe hotel that is absolutely TERRIBLE based on my experience. It's not over yet......\n\nReview 19:\nMe, my wife and our two boys stayed at the W right before Christmas and really enjoyed it. Yes it's dark and everything is very modern but that is the theme of the hotel. If you are looking for warm and elegant stay somewhere else. I did not find anything confusing about staying here. If you don't know where something is, ask or read the guide in your room, duh! Twice, I called the whatever/whenever line and got a response right away! If you are expecting perfection when you stay at a hotel, you will always be disappointed.\n\nReview 20:\nThe hotel is beautiful, but the service is horrible. If you have any problems, they have great difficulty in meeting you. Especially in the lobby bar. The girl in the bar said to my face that would not serve me!! absurd! !\n\nReview 21:\nThis hotel is beautiful and very trendy. It is in the middle of Time Square so it was great for jet lagged kids to have some fun at 11pm local time. The rooms are very nice with nice views. Only small thing you may need to know is that there are no baths, just showers (we were in one of the suites with two bathrooms but both had showers), so after a long flight this may be a consideration. Very nice hotel with great location nonetheless, we will come back.\n\nReview 22:\nWe had a good time there. Staff is very friendly. If you need something, just ask them. Checking in/out was very fast. We've already stayed in other big hotels in Manhattan where this took a long time. Rooms are good, bed is comfortable and so is the shower. As for cleanliness, i'd give it a 9 /10. The location is excellent. At the heart of times square. The price we had to pay for this is that although we were in the 43rd floor we could still hear the noise from times square... al night! Room service was not very good but, again, you're in the heart of times square, so this is not a problem. For sure I would stay there again.\n\nReview 23:\nWe stayed in different hotels in New York but this one is my favourite. We had 2 fabulous rooms facing one the Hudson river and the second one the Hudson rive plus Broadway. The rooms were very clean and huge as far as New York is concerned. Very clean as well. Reception people very friendly as well as the concierges. I can only recommend this hotel and be sure I will be back next time I am in New York\n\nReview 24:\nRight next to the famous Waldorf-Astoria. Walking distance to the famous Times Square which is bustling with activities.\n\nReview 25:\nThis W Hotel is everything that the W Brand stands for; unique design, excellent location, extra special attention and care to it's guests. I always stay at the W New York Times Square when I am in the city for business and will continue to do so.\n\nReview 26:\nDark, dingy, cramped, loud and poorly kept property. Way overpriced. Small cramped rooms overfilled with crappy furniture. Claustrophic dark windy corridors. Three different elevator banks poorly marked, very hard to find, ridiculous layout. Loud club music in lobby - even in check in area. Staff young and offer basic, not exceptional service - especially for these rates. Loud, noisy, dirty intersection in Times Square. Only stay here when all other Time Square hotels are full. What a wasted opportunity! Not up to standard of other W Hotel properties - they need help to figure this mess out!!!!! !\n\nReview 27:\nSmall rooms,no extra beds for kids.The music is playing the hall day. Very bad time in this hotel.We will not return to this hotel.During the night it is not possible to sleep.Times Square is illuminated the hall night. The staff is very friendly but they are not ready to help,whenever you need some help.\n\nReview 28:\nThe W does not stand for Welcome. Worst experience with a Hotel I've ever had. Need not say much about the Hotel except AVOID it.\n\nReview 29:\nRoom upgrades or professional service. Forget it here.\n\nReview 30:\nI recently stayed at the W Time Square. Enjoying Time Square at Christmas is simply amazing. Every staff member at this hotel went above and beyond to make sure that our stay was a great one. This hotel is beautiful and the Living Room Bar was such a comfy place to have a drink with new friends. I cannot say enough about how polite and professional everyone was at this place. The rooms were very cool and the view amazing. I have yet to have a bad experience with the W hotels, but this one was fantastic and went above the W's high standards. L.A.C.\n\nReview 31:\nThis is my second time staying at this hotel, and it doesn't disappoint. It is a hip and trendy hotel and you get that feeling the moment that you walk into the lobby on the 7th floor with its dim lighting and chillout music. I got upgraded to a corner room and had a wonderful view over the Hudson. I was staying there the weekend that Hurricane Irene was predicted to hit, and never was worried about my safety, as management kept us informed on what to do. It has Times Square right at its doorstep, but since you enter from a side street you can actually avoid it if you want to. Easy to walk everywhere. Highly recommend this hotel! It also has a great fitness centre which is complimentary for guests (which is quite rare in NYC as most hotels make you pay to use the gym)\n\nReview 32:\nNew York is a fantastic city, but sometimes its important to get away and the Hotel can be an oasis to get some quiet away from the hustle and bustle. Several months back I staied at the W-Times Square for the first time. The hotel is everything I expected. What I didnt expect was upon checking in was recieving an E-mail from Patrick from the Whatever/Whenever desk. Patrick was fantastic, he wanted to check in and make sure we had everything we needed, answered our questions and made us feel appreciated and very special. Ive been back multiple times and each and every visit Patrick has checked in and made sure that I recieved the same level of consistant service. The W Times Square isnt the the least expensive hotel in New York, but because of the treatment I recieve, the extra $50 or $100 is well worth it. Im actually going back this weekend and looking forward to seeing a few shows!\n\nReview 33:\nThis is a great hotel to stay, just off of the North end of Times Square. Close to all the transportation and Theater stuff. This area is always packet with people so be warned, it's sometimes difficult to get around but walking into the hotel is bliss. They also have really amazing beds. The W beds and sheets are so nice that you almost don't want to get up and leave the bed. Hotel staff was friendly, I was locked out one night due to a malfunctioning keycard but it was quickly resolved. Everything you would expect from the W Hotels.\n\nReview 34:\nThis is a hip hotel for the 30 something crowd. From the time you enter the downstairs lobby, continuing on the elevators you are bombarded by hip music. Oh, I did not mention the 7th floor where the hotel desk and concierge are--loud enough for a big time headache! The rooms are slick, modern and small and all in shades of grey. There were no drawers for putting clothes away, but I guess you would have to say there was some open shelf space under the night table. Amazingly there were no free outlets in the room to charge my phone, but I did find one in the bathroom. But it was not all negative, the staff was great and the concierge gave us tickets to a travel exposition at the armory which would have cost us $55 each. Like I said if you are 30 something...............\n\nReview 35:\nThe room is one of the smallest I have ever seen. They make the Microtel seem spacious. It's hard to pull off the modern contemporary look when the property is so dated. It has that 70's style of \"contemporary\". The location is unbeatable. The price is outrageous even by New York standards. The only thing positive I can say is that the Blue Fin restarant was great. Excellent food and great service at reasonable prices.\n\nReview 36:\nUnless you are dying to stay in Times Square look elsewhere. This W is ghetto compared to others I've stayed in. They longer have a spa which is sad because it was great little gem with excellent therapists. You can get much more for your money and better quality at other NY hotels.\n\nReview 37:\nThis hotel has the privilege to be located at the center of Times Square. Hence you are near many opitions of restaurants, stores, museums and art galleries. The modernity of W branch is very well recognized at this hotel. The service is good and the room amenities are very clean. Some could find the hotel pricy.\n\nReview 38:\nMy first visit to Times Square and the W was a perfect location to experience all that was there. I was able to walk or hop on the subway or grab a taxi very easy. The hotel was amazing. When you walked in from the street you were surrounded by a waterfall, beautiful orchids, a lovely scent and stepped into the lift which was always right there! All the staff were courteous and bent over backwards to do WHATEVER. I loved all the different names for the space at the hotel. The living room was a lovely gathering area. The lifts were around the corner and never noisy or crowded. The beds were divine. All the amenities you would need in the room. Newspapers and fresh fruit at the registration desk. Little touches that stood out from other hotel stays I've experienced. Lots of theaters close by with so many shows to select from. Restaurants, diners, delis, bakeries - you name it, they were just around the corner. I would definitely come back to stay here.\n\nReview 39:\nWay overpriced. Worse part was that on checkout, a mysterious $65 dollar charge appeared from hotel bar. We were never there, and the front desk staff made us feel like we had to prove to them that we didn't make the charge. I guess guilty until proven innocent is the motto there. Ruined the whole stay.\n\nReview 40:\nWe just returned from a vacation with our three children. The W Times Square is not a great place to be with young children and we would discourage any family with young children from staying there. We were quite disappointed with the lack of cleanliness at the W Times Square. The bathrooms were filled with grime and grit. The rooms were dusty and the furnishings were tattered. Even though we complained, it took about three phone calls and 48 hours for the bathrooms to be cleaned properly. One of the light fixtures in the room was missing a bulb and it was never replaced during our stay. We did, however, find that the concierge at the W was extremely helpful and had good restaurant suggestions.\n\nReview 41:\nMy wife and I stayed here for our anniversary and we absolutely loved everything about this hotel. For starters, the hotel puts you right in the action of Times Square. Everything is within walking distance from here. The hotel staff was amazing, especially the concierge! They helped me set up the perfect experience for my wife and I. Also, the rooms are comfortable and the hotel is beautiful.\n\nReview 42:\nMy husband and I stayed at the W for our 10th wedding anniversary, just one night. I loved everything about this hotel except the price. We would have loved to stay longer, but couldn't afford it. The service was impeccable. The room was clean and luxurious...love the brand new look! The bathrooms were particularly impressive. The heavenly bed is just as it states...heavenly. We stayed on the 30th floor, so no noise issues to speak of. The view down on Times Square was impressive. The hotel is conveniently located to everything we wanted to do...broadway show, times square, rockefellar center and the train station. I recommend it to anyone who wants to splurge!\n\nReview 43:\nIf you look closely this hotel is a haven for pretentious people who want to stay and play in Times Square. However, it doesn't take a trained eye to see the service, food and housekeeping is below moderate yet you can say you stayed at the W Times Square...BIG DEAL. New York City is full of truly quaint, exceptional hotels that cost the same and provide a much better level of service. It really seems that W is all about the bars and their stupid lifestyle stores-- they've really lost their way when it comes to accomodating business or leisure travelers -- so why give this hotel anymore of my money? You don't get much in return...not even a glass of water with your room service order...that needs to purchased separately from your minibar, folks. Ridiculous.\n\nReview 44:\nIf you are planning a trip to NYC, have some money to spend and want to stay in the Mecca of all tourist zones... the W Times Square is for you. This is a great hotel and has everything you'd expect in a W, although scaled down to a \"Manhattan Size\". You're not going to find huge rooms here (outside of the suites) but if you are in NYC and spending a lot of time in your hotel, you're not optimizing your trip. The fitness center is adequate and the staff and service is standard. This is not a \"blow you away in awe\" W like some of that brand can be, but compared to other Times Square options, this is definitely the hippest and trendiest chain I've stayed at. They're is nothing wrong with this place, however if you need peace and quiet, you might want to look elsewhere... there's always something going on if not in the hotel, then on the street.\n\nReview 45:\nFirst, for a NY hotel, the price was right. The room was clean. Scents are used on the rugs,etc. when cleaning which could cause those with allergies to have some problems..I requested that the spray not be use in our room. The location, on Times Square, was wonderful. Problems came up when then sun set....the exterior hotel lights, glaring directly into our upgraded, 36th floor corner room made it seem as if it were still daylight...and the bank of 12+ floodlights stayed on ALL night!. Walls are paper thin..so if noise and outside sound are problematic for you...better to stay elsewhere. Room proportions are miniscule and austere..gray is the color of the day. Check in was easy and friendly, but the promised wine (to celebrate a special occassion) and the turn down service and special 'amenity' were nowhere to be found. Concerns were noted and staff did bring a bottle of wine, albeit the wrong kind. For my money, we will try another hotel next time...this one was just too much work!\n\nReview 46:\nThis is realy a nice and viby hotel. Staf is fab and the rooms are amazing. Specialy the sky line of New York.\n\nReview 47:\nHorrible, horrible, horrible. Dark corridors. Dirty carpets, and dirty walls. Noisy very noisy. Can't wait to check out after a night's stay\n\nReview 48:\nWe stayed for 5 days on business. Unfortunatly the room we were given was opposite the lift - thankfully I still had my earplugs!. Included in the rate was a \"breakfast\" that would have cost $49 a day - a LOT of money for a muffin, toast and a glass of juice!. Staff were standoffish and the bathroom \"walls\" well pieces of corrogated plastic were a little thin for my liking. The Bliss toiletries were nice, and the food at the seafood restraunt on Street Level was excellent.\n\nReview 49:\nAs I sat in the lobby waiting for the front desk to sort out my payment, I took in the sights of the extremely fake porters complimenting all the women who came in and fishing for tips (they preyed mostly on the older crowd who looked like they had money). It was quite sickening. When I finally got to go to my room, the door was directly across from the elevator (I'm talking, step out of the elevator, take one step and have your face in my door.) The hallway was black with very bad lighting. Definitely form over function - have your key out before you get off the elevator. In the room, the furniture was old and battered and the sink had huge cracks in it. The bed was very comfortable but that was the ONLY saving grace and definitely not worth the $600 they were charging per night. Hopefully I won't have to stay here again.\n\nReview 50:\nThis was, without a doubt, one of the worst W Hotels I've ever stayed at. You enter from Broadway into a small room and take elevators up. The entry-hall way was somewhat beautiful, but this was decieving. The elevator music, to say the least, is intrusive and loud. The lobby, on the 7th floor, is REALLY dark. Its really depressing. The lobby, which is really just a bar, is crowded with drunks who are shouting like no tommarow. Definitely not the place for a family. If you can find the elevators without using a flashlight, you are taken up in a dark elevator to your room. The hallways are painted black and dimily lit, not to mention small (about 7-8ft wide). I would never stay here again! (Stay at the Marriott a block down... Its by far a better hotel).\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29994, "query_start_index": 29996, "query_end_index": 29996, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 446, 1095, 1802, 2464, 2734, 3229, 3794, 4646, 5314, 5836, 6706, 7420, 8458, 9455, 10316, 11252, 12275, 13325, 13867, 14102, 14575, 15222, 15640, 15773, 16033, 16650, 16969, 17111, 17178, 17744, 18535, 19445, 19998, 20790, 21225, 21521, 21848, 22825, 23142, 23858, 24267, 24949, 25729, 26596, 27607, 27730, 27883, 28373, 29220]}
{"id": "2514608", "pid": "2514608", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed here the weekend before Christmas and we very happy with our choice. It is located right in the heart of the city and we walked everywhere(shows, shops, dinners). Lots of people on here claim the hotel rooms are dated, I agree slightly but other than that there is nothing wrong with this hotel whatsoever.\n\nReview 2:\nStayed for two nights with a large group in town for a food and wine event. Our room was labeled deluxe and was marginal at best. Small, with a stained and noisy air-conditioner, stained carpeting, questionable bedding, a loose bed frame that almost catapulted my husband to the wall, torn lampshades and a tiny, uncomfortable bathroom with a very hard to work shower control. I talked with two others in our group whose rooms were so bad (roaches in one, and no electricity in the other!) that they changed hotels. Sunday morning was impossible -- 15-20 minute waits for the elevator, with very long lines at the bell desk and front desk. Too bad this hotel has never had a lot of people scheduled to check out at one time before, so they would know how to staff accordingly!! !\n\nReview 3:\nWe stayed here in mid-November 2005 and thought it was amazing value for money (booked through Nectar Points). You are walking distance to Times Square and there are some excellent diners and restaurants right on the doorstep. The hotel lobby is one of the most impressive you'll ever see in New York. The staff were friendly and there were no problems with check-in and out. The room was cleaned every day. The rooms are a great size, not too small at all. The bathroom with a walk-in shower is huge, and suitable for the disabled. Just two points that would make this hotel even better: let's have a tea/coffee machine in the room and better soundproofing for the windows. I know you're in New York, but sometimes it sounds like you have the window open all the time! We would not hesitate to stay here again and highly recommend the hotel.\n\nReview 4:\nMy family just returned from a trip to NYC and a three night stay at the Roosevelt Hotel. It exceeded all of my expectations! The lobby was magnificent, the rooms were perfect, the bedding was divine, and the bathroom was spotless. The location of the hotel was perfect for walking to most everything that we did. Times Square, Rockefeller Center, Radio City Music Hall, Central Park were all within easy walking distance. We ate once at the restaurant in the hotel-it was expensive but it was delicious. Honestly, I just can't say enough good about this hotel. You will not be disappointed with anything.\n\nReview 5:\nThis used to be one of my favorite hotels....but the times, they are a-changing. This hotel still has a very impressive lobby. Big, beautiful floral arrangements, marble, crystal...like the old-time fancy hotels. It all changes when you get to the rooms. Cheap, battered furniture. Bland bathroom with cheap decor. Ripped plastic shower curtain. The beds were flat with the cheapest bedding and pillows...nothing special. The paltry run-down rooms are such a contrast to the luxurious lobby that one may feel it is not the same place. Really, the rooms are exactly like the rooms you get in a cheap hotel chain...just at NYC prices. I hope they spend some money soon on a remodel....\n\nReview 6:\nStayed here Nov,2010 for five nights,loved the location . Hotel was nice and clean,staff very friendly,would go back\n\nReview 7:\nMold and mildew in shower, tub did not appear to have been cleaned in quite some time. Room safe needed to be serviced twice during our stay. Very bad stains on carpet. Do not feel room was clean when we arrived nor was it cleaned very well during our stay. Requested coffee maker be brought to room - they did not bring coffee cups nor coffee until we called back and requested. Do not believe this hotel should be rated a three and one-half star hotel as Hotwire represented.\n\nReview 8:\nWe stayed here in June 2010 and there were 4 of us my husband and 2 children and we were upgraded as soon as we checked in to a bigger room . The bedroom was lovely and there were Bath and Body works toiletries ( bath and Body works are my fave) and these were restocked everyday. The staff were, lovelty and the man in the gift store was very nice as my son was in there every chance he could get and the sales man even got to know my sons name . I cant fault this hotel and the location was fantastic too. The only downfall if any was that it was incedibly busy but that is the sign of a good hotel\n\nReview 9:\nWe traveled to NYC last December right before Christmas and stayed at the Roosevelt Hotel. We LOVED it! The hotel is very nice, beds are super comfortable, room and bathroom is very clean. The room is a bit on the small size, but we had LOTS of luggage (we were visiting family abroad after the stop in NYC) and we could accommodate everything, and we still have space left. We must admit that we got a room deal bidding on Priceline, so we paid way cheaper than the usual rate, but even a more expensive price is worth the cleanness and location of the hotel. Oh, did I mention location? It is a walking distance from Rockefeller center, 5th Ave, Empire State, public library, bryant park, grand central, etc. It was great!\n\nReview 10:\nI stayed at this hotel last weekend. They have bed bugs. My friend and I slept in separate beds in the same room, and both woke up with bites all over us. We saw bed bugs when we looked under the sheets at the mattress. I also stayed at the hotel in 2005, and the 3 of us then also got bed bugs. I assumed in 5 years they would have fixed the problem, but they haven't. We asked for a refund, but were told since we booked through priceline, we couldn't have one. Beware!\n\nReview 11:\nThe Roosevelt Hotel was touted as a 4 star hotel by Amex - this is not the case as confirmed by their Director of Guest services AFTER our trip. The room was severly outdated and grubby and had a terrible musty smell. The bathroom was a particular disgrace, even the toilet was loose! Staff were completely unenthused and were unable to assist us with a room change, we were on a wedding trip therefore on a tight schedule in and out of the hotel. There was a benefit to staying there though should a would be traveller read this - being in such a great location means that there is plenty to do in the vicinity rather than hang around the hotel...\n\nReview 12:\nThis was my second stay at this hotel, and I could not have been more pleased. This trip I took my husband and 8 year old daughter. The location is great. We walked every where or took the subway. The hotel staff could not have been any nicer. It was my daughters bithday and they really went out of their way to make sure she had a nice time. I would stay again.\n\nReview 13:\nI travel to NYC and Europe on a regular basis. Set your expectations on the reality of having a smaller room. It is not a 4 star hotel, but it is a very good value. Get a high floor, dont expect a sensational view, but you are in an excellent location. The 5 - 10 minute walk to other attractions will set you free. NYC is safer than a national park, and you'll have a great stay here.\n\nReview 14:\nPeople, People, People, Listen to what you read - I wished I had and booked at a diff. hotel - We were moved 5 times - yes, 5 times in 7 days, they never offerred any help to pack up, move into storage, then to reclaim belongings from storage and haul them all yet again -god forbid that the get you or give you some help. About the Bus-\"Men\" --- you are harrassed - yes, harrassed for TIPS!!! Would even continue to follow you until you gave them what THEY wanted! They had our reservations continually - day after day screwed up - one night we were sleeping in lobby with our luggage! Atrocious treatment and you know what, they did not care a bit. It was the first time in New York for all 4 of us and none of us will ever stay there again. The last 2 nights they kept us in the same room - was really too bad it was a lousy urine smelling room - was awful. I can't beleive I had to pay there huge price for rooms - what a bad experience it was!\n\nReview 15:\ni held a major black tie gala event at the Roosevelt and was very pleased with the customerservice and attentiveness of the staff. we wanted to have a 3 course meal served to over 300 people within one hour before the speaking part of our program. They executed this flawlessly, with attentiveness and courtesy. We did not feel rushed at all. When there were little issues, not one staff person said it was not their job to handle it. Everyone took responsibility to make sure this flowed. They know how to handle big groups and they do it with style.\n\nReview 16:\nI am currently searching for a NYC hotel to accomodate my out of town wedding guests in early 2010 and came across the Roosevelt Hotel. Contacted the events planner Rose Garafolo - who right from the beginning seemed a bit disorganized and frazzled. After several correspondences via email - i had scheduled an appt with Rose to view a room today. When I went to the front desk - I was informed by Alfredo (an extremely rude employee - who seems to get frustrated very easily when asked a question) that there were no rooms. Instead of trying to ease the situation - Alfredo seemed to perpetuate it - given it was Rose's miscommunication. To make a long story short - I left the hotel feeling disrespected and completely turned off by the way the staff treats their guest and potential clients. after reading other reviews on this site - im not the only one thats had a bad experience at this so called hotel.\n\nReview 17:\nThe room was boiling hot and barely cooled off with the window open; the walls are thin and the couple next door was loud; only the price was good. Wouldn't want to stay here again.\n\nReview 18:\nI've stayed at this hotel twice in the last few years - most recently in Feb 2012. Both times we were attracted to the hotel because of its great price. It has a very grand entry/lobby/bar, but the rooms are a little worn down. Supposedly they have recently renovated the rooms, but that seems to mean a paint job and new fabrics. The rooms still look old and the bathrooms are very dated. The rooms are also small -- but I expect that from a place in the city. Overall, though, it is in a fantastic location. Steps from Grand Central Station and within walking distance of museums, Central Park, 30 Rock, and Times Square. I would recommend this place to others, with some reservations.\n\nReview 19:\nStayed on floor they chose based on being told, ' it's a smoking floor but the rooms are still quite nice.' They ended up comping us $100 and moving us to another one ont he same floor after finding that the uninhabitable hovel they tried to put us in had 1)no knobs on the desk drawers, 2) totally unidentifiable stains on the radiator, 3) something sticky on the carpeted floor, 4) a bathroom door that wouldn't close properly, let alone lock. The second room was much better by comparison but was missing the carpet from the baseboard, strange stains all about and neither room had entirely working cable, including no access to NBC for the entire weekend. Never again.\n\nReview 20:\nFirst let me begin by stating I've been traveling to NYC for business and pleasure for many years. Yes, hotel has good location, but again you are in NYC. The lobby looks grand as their web site presents, and was at one time I'm sure the sparkle and gem that it should be. This hotel is very run down, outdated, and just does not live up to the web site photos. The rooms were VERY dirty. Hair in the bathroom, tub, toilet and on the bedding sheets along w/stains. From the moment of check-in till check out I found the staff to be nothing but unhospitable. I'm not sure why you choose to work in the hospitality industry if you do not enjoy working with the public or visitors/guests? I think you can do A LOT better in NYC in the same price range and three star class that this hotel claims.\n\nReview 21:\nThis was my 3rd visit to NY and have stayed at other 4/5 stars hotels . This Hotel is 2star , old and tacky rooms, checkin /out desk unfriendly and unhelpful. We asked the conceige that we needed to confirm our booking for flights and he just pointed us to the computer without showing us where it was or any help, where in other hotels in NY they confirm this for you and print your Boarding Passes . We will Never stay in this hotel again as we visit NY once a year.\n\nReview 22:\nThe Roosevelt Hotel is located right behind Grand Central Station, in the heart of NewYorkCity with Fifth Avenue just a block away. The hotel staff was friendly and helpful, they seemed to do their best even at the busiest hours. The room was truly \"cosy\" and clean. I enjoyed my stay there a lot even though the room could have been somewhat more spacious. I would definitely check their availability before my next trip to the Big Apple. Very warmly recommended! :)\n\nReview 23:\nI have stayed at the Roosevelt Hotel several times over the past few months, always on business. I must say that the service is lacking most of the time. On two visits I was locked out of my room and had problems obtaining another key that worked. One time, even the security person's master key didn't open my door. Rooms can be small, but the biggest complaint would have to be the showers!!!!! The temperature control is SO sensitive that a hair width will change it to scalding or freezing and sometimes when you finally adjust it and can handle the temperature, it will change while you are showering and you don't dare try to adjust it!! Heater/AC units are extremely loud and the in room fridge froze everything. Also, room smells are an issue. Location is great, but you will have to wait for an elevator and then fight for space to get on or off the elevator. I will not stay at the property again, would prefer to walk a little further and stay at a more comfortable hotel.\n\nReview 24:\nOur stay at The Roosevelt was well beyond our expectations! The lobby is fantastic. The front desk let us check in very early and our room was large and clean. We appreciated the free WiFi as well... I highly recommend The Roosevelt!\n\nReview 25:\nThis is a fabulous find for exploring the city of New York. Its centrally located for shopping, sights and public transport. It was our anniversary and the hotel upgraded us to a deluxe kingsize room. The room was a lot bigger than the standard ones with a walk in closet. The only negtive points were that the bathroom was a bit shabby in comparison to the room but was a good size and the air con system is a bit old and noisey but effective nevertheless. Tip: for breakfast try the Brooklyn Diner off Times Square. Wonderful way to start the day! !\n\nReview 26:\nThe location great,be prepared for small accomodations, lobby is beautiful too bad service is horrible!! everyone expects tips! !Bar in lobby that serves coffee in am costs don't think its on the house! !on top of that the staff is rude!! Room is comfortable so are the beds. Make sure to request a view other than the rear building and the heating/air condition units!! This was nothing to wake up to in the morning!! One other thing is that when we called to request missing items camera,ipod we were so rudely assisted...never did get a call back from the manager that I asked to please call me...make sure you check your items and lock safe at all times!!! !Nice hotel for the price and location but would think twice before going back\n\nReview 27:\nEverything was good but not exceptional. A good value. Have stayed on past occasions and would do so again. Close to good shopping on 5th Ave, but not a particularly good location for the better restaurants. Walkable distance to theaters.\n\nReview 28:\nWe recommend this hotel. Almost all NYC hotel prices seem high, compared to other big cities. That being said, the Roosevelt did exceed our expectations, and we will go back. Room was adequate size with very nice amenities. Very clean room and bathroom. Friendly staff. Easy check in and check out. Lovely lobby. Quiet. Super location.\n\nReview 29:\nThe hall and the entrance are five stars ones, even too glamorous for the price paid. Since the price is not as high as for a five stars hotel anyway this imples that a lot of tourists are clearly out of scope, in such a luxurious framework. The worst thing in the hotel is by far the rooms condition: absolutely terrible. In the room I booked, a so called \"cosy\" room for three people, the overall space was enough scarcely for one, and the bathroom was maybe the one when the hotel was built, in the 1930's. The sink was broken and dirty, the tub with the oldest shower I've ever seen was yellow (maybe in the 1930's it was white...). So go to this hotel only if you don't find anything better.\n\nReview 30:\nStayed at The Roosevelt for 3 nights during my first trip to New York City. Had some reservations about staying there because of the reviews on Trip Advisor. I was not disappointed or surprised. The location of The Roosevelt is awesome, but the rooms are old and tired. Some reviewers indicated it was dirty. I think it was as clean as an old room can be. Our room was inexpensive compared to other NYC hotels - 1/3 to 1/2 the price of other hotels. I can overlook the tired, old and small room because of the affordable price and great location. It is not a resort top service hotel, but I did not go to NYC to stay in my hotel room. We only stayed in the room to sleep and the bed sheets were clean. The front desk ladies were a little sharp, but we attributed it to the New York attitude. Besides, how much interaction do you really have with the front desk?\n\nReview 31:\nMy daughter and I stayed here during our first visit to NY. We were impressed with both the hotel and the city! The location of the hotel is perfect, with so many attractions within walking distance. Being so close to Grand Central was particularly useful as we (very easily) hopped all around NY on the subway. The staff were all very pleasant and helpful and the hotel itself has an air of old style grace. Our room was tiny but clean and the bed was soooo comfortable - not your usual rock hard hotel matresses and postage stamp foam pillows. Excellent value for money.\n\nReview 32:\nThe location is excellent, being only a block from Grand Central Station. However, that is probably where the plus points for this hotel end. The rooms are adequate but they are quite dreary and in serious need of modernisation. In our room the shower was broken and the sealant was peeling away from the enclosure. For the amount you have to pay I would frankly expect better. The biggest let down though must be the very poor level of service we received. Almost without exception the staff seemed bored and in a few instances rude. For this reason alone I would definitely not recommend this hotel. There are much better ones available for the same price and where the staff are only too willing to help.\n\nReview 33:\nThe Roosevelt Hotel welcomes you with an amazing lobby and cool reception, although the Front desk agents are a bit booring. They do not have the energy that a Hotel like this requires. The room was good and clean but the bathroom was so bad! The pictures from their website are very misleading and they should actually show some real photos from the rooms. The positive thing about this Hotel is the location. It is like a two minute walk from fifth avenue and the same from Grand Central Terminal. If they would hire a couple of service minded Front desk agents and renovate the bathrooms this could become one of the best Hotels in New York.\n\nReview 34:\nThis was our second time staying in this wonderful, grand old New York hotel and we loved it! While I will agree with most reviews that the rooms are a bit dated and bathrooms on small side, we were not in NYC to hang out in the room so that did not bother us. The lobby is absolutely gorgeous, the location central, and the service was professional and thoughtful. We were CT residents affected by the end of October weekend nor'easter and were guests there on Halloween. Several Roosevelt Hotel staff members were giving out candy in front of hotel and went out of there way to make sure my children got some. When I thanked them and let them know we would not be having a Halloween in CT due to the storm/lack of power, the staff went above and beyond and made sure my children got even more candy(I'm talking an unopened 3.6 pound bag of candy)! Since then, this is all my kids have been talking about to friends and family! If you are looking for a reasonably priced(we got a good last minute deal), centrally located, NYC landmark hotel, then check out(or check in) The Roosevelt!\n\nReview 35:\nImmediately I was disappointed that the guests had to haul their luggage up a flight of stairs without any assistance. During our stay, we witnessed several bell caps hanging out at the \"station\" but not assisting guests up the stairs. Additionally, we were told the rooftop cafe (Mad46) was closed on Thursday night, when in fact, it wasn't. We only knew this because family members were already up there waiting for us. Furthermore, it was closed on that Friday night \"due to inclement weather\", however it was a beautiful evening. Then, come to find out, it was \"seasonally\" closed on Saturday night (Oct 2nd). This rooftop bar was one of the big reasons we chose this hotel. I was hugely disappointed in this, plus the \"clandistine\" way you accessed the floor (you were supposed to just \"stand\" at the entrance until someone came to the door to let you in, and escorated you upstairs). All in all, it was NOT worth the money we paid. Yes, it's a historically significant hotel, but it's still old and inefficient.\n\nReview 36:\nmy wife and a co worker stayed at the hotel for 4 nights this month. my wife used her credit card for incidentals to secure the reservation. within the course of 4 nights the hotel erroneously put a hold on 1001.00 dollars on our account. it put our account in the negative, and we ARE still getting daily overdraft charges on our account! its been 4 days, and all i have gotten from management is the complete runaround. it was supposed to be resolved by thurs, then fri, and now its saturday,and i get an ignorant manager that is loving to tell me i have to wait until monday to talk to accounting! and when i tell her thats unacceptable she laughs and hangs up on me!!! DONT GIVE THEM YOUR CREDIT CARD!! !\n\nReview 37:\nJust returned today Saturday February 17th 2007. Excellent location; friendly helpful staff; plenty of lifts - didn't have to wait long at all! Surprised that our room - which was described as petite - was more than adequate for us. Abundance of fresh towels, toiletries and daily change of bed linen. Having travelled extensively to USA during the last 20 years; this hotel is certainly one we will return to without hesitation.\n\nReview 38:\nStayed in this hotel for 4 nights. Good location, Beautiful Lobby, rooms older, some maintenance needed in bathrooms, halls, carpeting etc., check in quick, First room toilet would not flush properly..called maintenance. After plunging still no luck ...so requested a room change..got it right away to a room where the toilet flushes twice every time. House cleaning know about the plumbing but little is done..its left for you the guest to DISCOVER. Make sure your plumbing works when arriving at room. DO NOT GET ADJOINING ROOMS..the noise from next door will keep you up.. slamming of doors ..and Im not kidding! Be prepared to tip 5-10 dollars for storing and getting your luggage back each time...attendants always pull out a wad of bills just to remind you...these individuals are a real class act! Try the Affinia Manhatten for a better stay...thats why its rated by trip advisor ...and all of you at a much higher level.\n\nReview 39:\nThis hotel was in a great lacation, just a few blocks from Grand Central Station and within walking distance of most of the major tourist sites in the city. Very friendly staff and very good meals. We were stranded there during a blizzard and the staff couldn't have been more helpful with extending our stay for one night and getting us transportation to the Newark airport the following morning. Our room was small but clean. The bed was very comfortable but there was no counter in the bathroom and no coffee maker in the room. We did hear from other people that New York City hotel rooms are rather small, so that was ok. We were not there to spent our days in the hotel room. The one negative for the hotel is that the walls are very thin and everything could be heard from the next rooms and hallway. Overall for the price and location, this was a very good choice and I would not hesitate to recommend this hotel to other people who plan to visit New York City.\n\nReview 40:\nI stayed at the Roosevelt for 5 nights, and after trying to find a good hotel with a good price ( everything was sold out or VERT expensive due to the United Nations General Assembly) we found the Roosevelt, which was a great surprise. It reminded me a lot of the Waldorf Astoria, with its old New York Charm. The lobby is great, the rooms are nice, the only thing is that the bathroom is VERY small. I also noticed that the room service trays stay outside the room for almost a full day. The location is absolutely remarkable, it is a block away from Grand Central ( try the Oyster Bar there! ), 5th avenue and about 5 minute walk to Rockefeller center or Times square. I also recomend a restaurant/bar called The Rabbit in the Moon, on 8th St and 6th Ave. Great place for drinks, a superb Menu and we got to see Janet Jackson and Joaquin Phoenix there while we were having our drinks\n\nReview 41:\nWe stayed in a room for 4 people with our two teenage boys. The room was relatively small with two double beds. The boys didn't like to sleep in a double bed and had every night a fight about sharing space, sheets, comforter etc. The location was great just in the centre of Manhattan. I would recommend it.\n\nReview 42:\nMy husband and I just spent 5 nights at the Roosevelt Hotel for our anniversary and had the best time. My husband booked directly with the hotel and was able to get an amazing deal. AT the time of booking he told them it was our anniversary and they said we would try and upgrade us if it was available. Our room was not ready when we arrived so we stored it and went on our day trip. They called us while we were out, and when we checked in they gave us a SUITE!!! We couldn't have asked for better accomidations in NYC! I read reviews before I left and was having doubts about what I was reading...yes the place is little dated, but remember it has been around since the 1920's and the lobby is stunning! Everyone there was amazing and helpful! The location was perfect! Everything was within a 5 minute walk, such as Grand Central Station, Times Square, resturants & pubs......Madison Avenue and 5th Avenue......We have found our diamond in the rough. So Please ignore the reviews and stay there. We stayed from June 10 to June 15, 2010, and we will definately be back!!!! !\n\nReview 43:\nI stayed at this hotel for a long weekend. It was awful. Extremely small room. It reminded me of a room in a cruise ship. No place to even put your luggage. In the bath you could reach your toothbrush while bathing. Service was poor. Checked out by a witch. Not reccmende for the price.\n\nReview 44:\nI stayed at the Roosevelt with my boyfriend for 5 nights and had a fantastic stay. I had been worried by some of the negative reviews I had seen on TripAdvisor but couldn't find anything wrong with the hotel myself. The staff were friendly and helpful. The rooms were clean and comfortable - the bed was really comfortable. The lobby was gorgeous and the Mad46 bar was lovely. The hotel was in a perfect location for most big New York sights. I booked the hotel though Expedia and got a really good deal on a King Size bedroom. I come to New York every year and I will definitely be returning to this hotel.\n\nReview 45:\nLoved the Roosevelt. Got summer special on room for a \"cozy queen\", but they upgraded it to king size without me even asking. Room was big (not just by NY standards), bathroom fine, two windows overlooking the city, and quiet. The location was amazing - right next to Grand Central Station and an easy walk to Times square. We'll stay there every time we go to the city!\n\nReview 46:\nA work event required staying here march 26-27. Although front desk said room had been renovated recently I think her definition of recent was 1990. The entire room and furniture was dusty, had heavily stained walls with what appeared to be food. Same splatter was on bedskirt. Bathroom had not been modernized at all (anew shower curtain doesn't count!) and had mold on ceiling and where floor met walls. Eyes were itching so bad from room dust, air system wheezed, window curtains were so dirty. I called housekeeping three times each day literally begging for a real cleaning which never happened. On last morning my toilet overflowed, thankfully it was clean water. I called housekeeping and it took 40 minutes for a response. By then it was hard to care as I was checking out. PLEASE do yourself a favor, do not stay here. I don't care if your room was free or if they pay you to stay here. It is not worth it!\n\nReview 47:\nMy husband & I spent Thanksgiving in NYC and selected The Rooselvelt Hotel from reviewing the hotel guests' reviews from the internet sites, \"Trip Advisor.com\" & \"Hotels.com\". The hotel was OK, even though the HVAC in our room during our stay never worked properly-it was either too hot or too cold-never consistent. Even though we notified the hotel of this problem, it was never resolved. Overall, the hotel room was small but clean.\n\nReview 48:\nWent to New York expecting to stay at the Ameritania on broadway but found it to be terrible so we tracked down the Roosevelt as we had a friend stay there.. What can i say... it was fantastic. Spotless, friendly staff, comfortable rooms, relaxing huge beds, great restaurant i can go on! If you are going to New york head here its fabulous and has a great location too.\n\nReview 49:\nLOVE the Roosevelt! It's conveniently located near the city attractions and transportation (times square, broadway, shopping, grand central...). The ambience and the character of the historic building makes all the difference vs staying in a \"chain\". The staff was helpful, we were able to get a grab and go ny bagel and coffee, or have a seat and take our time before we tore off into the city for shopping and sightseeing. We've stayed here 2x and will continue to come back.\n\nReview 50:\nbeautiful hotel. Bagels were a 10 minute walk (well worth it) just a few blocks from Times Square - the center of the world :)\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31050, "query_start_index": 31052, "query_end_index": 31052, "truncation_seperator": "... 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{"id": "2515584", "pid": "2515584", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBeautiful new hotel but bad service. Located mid strip but when we walked out of hotel area was shady. Our room overlooked mcdonalds. Casino was a trek and not as close as we were led to believe. Atmosphere snoty and uncomfortable.\n\nReview 2:\nYou are old, snooty, boring, and like dark hotels. There is nothing young, hip, refreshing, nor interesting about this hotel. It's over rated, stiff, and tired. The only thing I liked was my drink at the mandarin bar. The view was fab. Other than that, ithe hotel experirnce was very underwhelming.\n\nReview 3:\nClose to most of the casinos the hotel is located in a very good position on the strip. The rooms are spacious and the hotel offers great views and excellent service. I agree with previous reviewers that the food wasn't that great but I'm still giving it 5 stars.\n\nReview 4:\nThe hotel essentially ups the rate on the two paid nights to offset the revenue lost from the 3rd 'free' night. I spoke to the reservations manager and a representative on the corporate reservations line and they both admit that the offer is confusing; I would call it misleading. World class hotel or not, this Sin City promotion is very dodgy.\n\nReview 5:\nWe stayed in the Mandarin Oriental for three nights in early March, having chosen the hotel on the recommendation of so many people on the Trip Advisor website. As numerous reviews have already said, the rooms are fabulous: large, exceptionally well appointed, and probably a techno-geek\u2019s idea of heaven. The restaurant is top-notch also (try the Indian cuisine, it\u2019s wonderful). I guess we were unlucky in so far as we experienced a couple of significant problems during our stay \u2026 not even the Mandarin Oriental has managed to find a way of achieving perfection (yet!). However, it\u2019s not the fact that things go wrong that concerns us \u2013 sometimes, things do happen \u2013 it\u2019s the way that the hotel\u2019s management team respond that matters to us, and we were totally wowed by the response we received. The level of customer service at this hotel is truly exceptional (far exceeding our expectations), and it\u2019s clear to see why the hotel is rated Las Vegas\u2019 number one on this website; it\u2019s deserved, and I cannot imagine them losing their position any time soon.\n\nReview 6:\nThis is by far the best hotel to stay in Vegas. There is no casino so you don't have to drag your bags through a busy casino when you arrive, and you don't have to put up with tour groups wandering aimlessly through the hotel. The rooms are gorgeous, we had a cityscape room and free standing bath was enormous! The pool is gorgeous and the staff are very attentive, including bringing you free iced water throughout the day and little treats like frozen berries. The only downside is that everything is very expensive, as you would expect, so unless you're on a big budget, you couldn't have lunch by the pool egery day or it'd baankrupt you. But other than that, this hotel is perfect!\n\nReview 7:\nWe took a short trip for our anniversary and had an excellent stay. It was an oasis from the hustle and bustle of the strip. We received complimentary strawberries for our anniversary. The room was beautiful - one of the nicest I have every stayed in. We booked with AAA rates and got a nice discount. Location was nice - close to city center. Would definitely stay here again!\n\nReview 8:\nJust spent last weekend at the Mandarin Oriental after a conference at the Encore. What a difference. No noise from slot machines or people walking around and smoking. It was perfect. The attention to detail was incredible and the service impeccable. As you arrive at the hotel, they ask your name and by the time you get to the 23rd floor for check-in, they have everything ready waiting for you, greeting you by your name. Another great surprise is when you get to your room, as you open the door, the lights came in, the curtains open and a welcome message at the TV. Vegas is not my favourite city in the world, but if I go there again, this hotel is my definite destination.\n\nReview 9:\nBeautiful rooms, peaceful pool, impeccable service, best food in town, best location right on the Strip but that is not very important point because you'll not quit the hotel! Marvellous! Coming back for sure! The ONLY thing that could be better was the bar, it has beautiful views but nothing else...\n\nReview 10:\nWithout a doubt...the best hotel we've ever been to. I don't write reviews and am picky as can be but I need to write this because I am so impressed. In summary: - courteous and friendly staff - impeccable accommodations - room very clean, modern, spacious and quiet --- didn't hear anyone closing doors, flushing toilets, talking, etc. - pool (and hotel) is an oasis in the Vegas strip madness - conveniently located to everything - no casino equals no crowd, no smoke and no buffets - 5 star all the way for a very reasonable price Ok, there were a couple MINOR things....someone sneaking a smoke in the side pool area and a room thermostat that kept resetting itself during the night to 73 degrees. When we return to Vegas, we will only stay at the Mandarin.\n\nReview 11:\nI went for a long weekend in Las Vegas for a friend's birthday (Fri-Mon). I was absolutely floored by the quality of my experience at the Mandarian!!! I knew they were known for their service and luxury but it exceeded all my expectations. My room was so posh with a great view, and every single staff member I encountered was totally engaged in their job and genuinely happy to make my stay great. I felt like it was a whole hotel full of friends! While their chain is more expensive than I can afford on a regular basis, I know I'll stay with them whenever I can make it happen!\n\nReview 12:\nWe spent two nights at the Mandarin in August. It is brilliantly positioned for all the Vegas attractions but is an oasis of tranquillity with none of the brashness and anonymity of the big casino resorts. The service and quality are impeccable.\n\nReview 13:\nFor a late-summer family (of four) vacation, I went to reserve two rooms, specifically the Cityscape King, at an average of about $245/night (from a number of online searches). I made a reservation for 1 adult/1 child per room, and all online reservations spit out a $150 per night per room \"additional guest fee.\" I called, and was told yes, this room is standard for only single occupancy, so this is a legitimate fee. Really? Yes. Really, for a room with a king-size bed? Yes, this is a single-occupancy room. So, I just went back and with the same online searches asked for the same two rooms, same date, but with two adults per room. And whaddaya know, no additional guest fee. I thought this was a standard single-occupancy room, right? So how's that for family-friendly at the Mandarin Oriental? You know, if you want adults only, that's your prerogative at your property, but why can't you just be honest about it and call it the \"child fee\" or \"we don't want any kids in our hotel\" fee? Just be honest about it. I'll find another hotel to spend my thousands for our upcoming family vacation.\n\nReview 14:\nHad one of the best vacations ever for what I wanted it to accomplish. I wanted to give my adult daughter a getaway before her second year of post-graduate school, and all the stress that goes along with that. We wanted the excitement of Vegas, but a place that would give us calm once we were in our hotel. Everything about the hotel fit this bill. The hotel had a Zen like quality from the moment you entered and were presented with a tray that held a wet rolled up cloth to help you cool down from the Nevada heat. The room was beautifully appointed, quiet and very clean. And the most invitingly comfortable bed we have ever slept in. The room was hi tech at its best. Everything could be controlled by the remote. The marble bathroom had a wonderful soaking tub. The long mirror over the vanity had a built in TV. Everything was thought of before we could even think of it. The pool area was very relaxing and had a top notch professional staff there to assist you with your every need. All the restaurants in the hotel were top notch. The hotel made this vacation!\n\nReview 15:\nThis is my third time in Vegas and the hotel was hands down the BEST I had ever stayed in. The people were great the service was excellent and the atmosphere was perfection. The only strive I had, was when we arrived at the hotel and our room was not quite ready. I asked for an aprroximate time which the lady behind the desk could not give me, not even a slight idea. I ended up waiting 3 hours until the room was ready which is ridculous considering the overall standard of the hotel. However the pool manager Micheal was absolutely outstanding and really catered to us whilst we waited. Also the bar tender Marcom was excellent too in catering to everything during our stay. It was these guys who really made our stay, had they not been there I doubt we would stay again.\n\nReview 16:\nThis is hands down one of the best hotels in Vegas. Their service is impeccable. The staff is courteous, and professional. They actually take the time to memorize your name. When you request your car, the car already has two bottles of water waiting inside. The room has a straightening iron which makes my packing easier. The gym is fantastic with hi-tech equipments. The bed is very comfortable to sleep on. The room service is prompt, and the food is much better than most hotel foods. Worth every penny to stay here!\n\nReview 17:\nSelected hotel for client meeting as it did not have the distraction of a casino and was non-smoking. Easy walking distance to casinos for night diversions. Rooms were in excellent condition and delighted clients for cleanliness, superior staff response and spaciousness. Meeting support was good, food was healthy. Only drawback was the business center's fee for copying documents.\n\nReview 18:\nI had a free weekend at the end of a gruelling 3-week business trip to Phoenix and had never been to Las Vegas, so decided to make the trek north. I was exhausted, so didn't really want the typical hyper, casino Vegas experience. The Mandarin Oriental seemed the ideal solution. It was. From the moment I arrived, every possible wish was catered for. The service here is astounding. The mark for me of five star service is for your needs to be seen to before you have to ask. They anticipated mine excellently. My only quibble would be that they were a bit too formal and seemed nervous, which put me a bit on edge, but that's a minor point. I stayed in a Cityscape King Room on the 11th floor. It was the perfect blend of technology and eastern zen, which suited me down to the ground. Highlights include the remote control of practically everything as well as the stunning bathroom, with deep, relaxing bath. Personally I'd never stay anywhere else in Las Vegas and just wish all my hotel stays were as amazing as this one.\n\nReview 19:\nStayed 4 nights, one and a half days of which was business. Lobby on 23rd floor of 47 story bldg, hotel below, residences above. Rooms are amazing. All is controlled from a touchpad on night table. Built in furniture is stunning. Bathroom great but couldn\u2019t get tv in mirror to work. Service is really special, always smiling and very helpful. Many employees are from former Mandarin Kahala in Hawaii, which was sold, jobs were offered to re-locate to Vegas. Breakfast was superb, it helped getting $50 in vouchers per day toward breakfast booking through Amex FHR. Not enough loungers at pool on weekend, arrive early and put down a magazine. Men need a jacket at Twist, the restaurant on 23rd floor. Will always remember attendant at spa coming in to steam room with an ice towel for my head.\n\nReview 20:\nCannot recommend the Mandarin Oriental, Vegas strongly enough. From check-in to departure, the staff could not have been more friendly or efficient. However, by far the highlight of the stay was the exceptional room. Had booked via www.cityandshow.com at a very reasonable rate and was put in a fantastic room with great views of the strip from the floor to ceiling windows. The room featured centralised electronic control (blinds raised automatically upon room entry), large plasma TV and good sized bathroom with rain shower and glass panelled separation with the bedroom and the hall facing external windows. Key stay pluses also worth mentioning: - very cool bar at reception level (high floor) with great ambiance and a special view of the strip. Excellent for a sundowner for the sunset over the strip - was offered complimentary use of the hotel S Class Merc for a trip a few blocks along the strip. As the outside temp was well over 100 degrees this was very welcome. The driver was extremely courteous and friendly.\n\nReview 21:\nWe stayed at this hotel in nov it was my 40th birthday the day we arrived. The whole place is seriously amazing, I don't have a bad word to say about it. STAY THERE! !\n\nReview 22:\nFrom arrival to departure it was superb. We did get an excellent price for our strip view double room from Destinology. Wow this hotel has every gadget in the room you could imagine all controlled from the bedside table. We had a superb view, spotless room very comfortable bed. Obviously the city center complex is new, so the hotel is new, no casino which was great. We could retreat to our room in 5 minutes without walking through hordes of people gambling. Service from reception was excellent, they confirmed a dinner booking for us and welcomed us. The breakfast was superb, and a great ending to our stay. The pool area was serene, very quiet with service while you sunbath. One complaint, the bar service was a little lacking in service, we had to wait for our cocktails, only to told that they were out of strawberries! In Vegas I find that hard to believe, and they didn't make up for the error.\n\nReview 23:\nGreat location with easy access to Aria and shopping. Great staff who call you by your name, accomodations excellent but very high tech and for those (like me) that like just an \"on\" and \"off\" switch might get confused. Bathrooms and amenities are outstanding. Great bar with amazing views. F&B excellent but high priced.For those that want some peace and quiet amongst all the hubbub of LV this should be your home. Will return..\n\nReview 24:\nThis was our first stay at the hotel (we have previously stayed at the Paris and Luxor) and it exceeded our expectations. We had some reservations as to whether we would enjoy our Vegas experience as much as we had previously done because we had chosen a non casino hotel, but we were not disapointed. The hotel facilities are stunning and the service is fantastic. We would certainly choose to stay in this hotel again. The hotel is within easy walking distance of the strip and several of the newer resort hotels, connected via various walkways, so its easy to get around. The rooms are lovely and have lots of nice touches such as the large bathtub with TV in the bathroom, free water, remote control curtains! The staff couldn't do enough for you and the hotel bar has a great view of the strip, well worth a visit albeit quite pricey. Would definitely recommend staying here.\n\nReview 25:\nLoved this hotel in City Center. We chose it because it did not have a casino to pass through to get to the room and it took just 3 minutes to get to our room. Fabulous personal attention the moment we arrived at the door, Room is very clean, beautifully decorated and unique. Bed is soft. Pool is quaint , lounge chairs with cushions and again great service. Loved the hourly treats the staff brought around to enjoy at the pool. The hotel does not have many dining options, so we walked the 5 minutes to Aria for use of their restaurants and casino.\n\nReview 26:\nA beautiful hotel in a convenient area of the strip, the Mandarin has everything a high end hotel should offer. Rooms are well appointed, service is amazing, breakfast that was included was one of the best I've ever experienced. It really was an escape from the strip; but near to a number of casinos. Twist restaurant was fabulous, from the food to the decor. Will definitely return to this hotel in the future.\n\nReview 27:\nThe Mandarin in Vegas as sleek, calm, beautifully designed and furnished, great views, with service to match (generally.) The rooms are spacious and very well appointed (the upgrade helped, but even lesser rooms are appealing.) The restaurant and bar, though, are disappointing, and account for the fact that I did not give the hotel the maximum rating. Our dinner at Gagnaire was a financially painful joke of a French meal (nearly $800 for 2 for mediocre food and service is really shocking.) The bar provided the second disappointment of the stay as there the service was pushy, surly and simply rude, with the prices, again, not helping. Still, I would absolutely stay there again.\n\nReview 28:\nStayed at the MOLV on a recent trip to LAs Vegas with my wife. The hotel is apparently brand new and was stunning with super high end everything. The rooms were incredible with granite, dark woods and first class fixtures and all electronically controlled amenities, through the flat screen TV - temperature, all the lights, window blinds, etc. The technology was almost too sophisticated as we had to call the front desk to have the sound restored on the TV. We were told that this happens quite a bit and they are stil trying to get some of the bugs out. The service was first class and staff was incredibly friendly and helpful. Best of all - though the hotel sits right in the middle of the strip in the City Centre, there is no gambling or smoking and it is quiet and impecably maintained. It's not cheap but it is well worth the money.\n\nReview 29:\nFrom check-in to check-out this hotel exceeded our expectations. The room we stayed in was strip view and was a great view towards the Eifel Tower! The room layout was exceptional with the bathroom being central & world class!! The whole room can be operated by touch panel bedside controlling curtains, lighting & mood! We did the strip helicopter ride which is within a $15 cab ride about 10 minutes away which we think is a must if you're planning a visit to Vegas!\n\nReview 30:\nFrom the extremely well-appointed and tasteful rooms to the superb service to the quiet and elegant public spaces, the MO Las Vegas exceeded all expectations. As part of the stunning new City Center project, the MO puts you within walking distance of a casino at Aria, incredible shopping and dining at Crystals while providing a buffer from the cigarette smoke, tank tops and tattoos walking the strip and \"touring\" the mega hotels. This hotel has a very small and exclusive feel from the time you arrive. The room service was excellent, the spa services perfect, even the sheets smelled wonderful. On our last day as the valet pulled our rental car around for us to head to the airport, we noticed they placed two bottles of water in the cup holders. Now that's above and beyond ordinary service. I've stayed at all the luxury hotels in Las Vegas, including the Ritz at Lake Las Vegas (when it existed) and the MO beats them all. I highly recommend.\n\nReview 31:\nThe Mandarin LV is exceptional in every way. The location is perfect, the hotel is beautiful, the rooms are spacious and luxurious, and best of all, the service is as good as any luxury hotel I have visited. From the moment we were greeted in the entryway by a lovely host until the time we checked out, everyone in the hotel went out of their way to make our visit a great one. We also very much enjoyed the spa, which is pricey but worth it, and dinner at MOZen. In addition to the quality of the hotel and service, we really enjoy the serenity of the Mandarin. It is a wonderful and peaceful escape from the typical Las Vegas experience, while also still having close proximity to everything Las Vegas has to offer. We have stayed at just about every luxury hotel in Las Vegas, and for us this is hands-down the best. We highly recommend it!\n\nReview 32:\nThis is by far the best hotel in Vegas. I have been to Vegas over a dozen times. My best experience. Quiet hotel, very clean, great customer service, relaxing pool, chicken burgers great poolside, Mandarin bar- romantic with live band, complimentary Benz to take customers along strip, room has huge tub with aromatherapy products, flat iron provided in room, complimentary water and tea, top notch technology in the gym, can work out and watch tv, used facebook/twitter or play games while working out, strip view was stunning. Check in was on 23rd floor which makes hotel unique and prevents people from strip from just wondering in hotel, nice cozy couches in elevators, MOzen Bistro has great breakfast- I tried the omelet. Bed is comfortable, everything including lights, tv, and curtains can be controlled from tech savy remote in room.\n\nReview 33:\nThis property is so soothing and relaxing it is hard to believe that you are in Las Vegas. From check-in at the Sky Lobby (unbelievable view) to your comfortable room with easy to use high tech service to the marvelous restaurants - you will be amazed! There are so many beautiful touches throughout this hotel - live flowers everywhere and the scent that permeates the property will relax you instantly. The stafff is attentive, courteous and helpful. Ordering room service was a pleasure - unlike any hotel experience I have had - quick too! I stayed in the City Scape room - fabulous views! The bathtub is large and deep and bath salts to die for are provided. I could go on and on but you get the idea. Don't worry about this property not having a casino - there a many right outside your door. This hotel is the perfect place to come back to and relax and sooth yourself - try the in-room yoga!\n\nReview 34:\nWe just spent a great weekend in Vegas. This was our first stay at this hotel. What we enjoyed most was the peace and quiet of the hotel. The hotel's location is perfect to enjoy all The Strip has to offer yet no hussle bussle once you to the corner to the short walk to the lower lobby. The hotel has no long walk thru a noisy casino.\n\nReview 35:\nFrom start to finish, excellent service, impeccable room, \u00fcber clean, gorgeous views, centrally located. Amazing resort, totally zen in the middle of Las Vegas. No casino, but surrounded by plenty. This was a wonderful escape from the hustle and bustle of LV. I highly recommend this resort. Spectacular rooms and cozy beds. Technology in the rooms is something I've never seen at this level. Totally worth every penny! Watch out for the shower heads in the fitness center locker rooms though, mine fell out of its holster when I was showering and nearly knocked me out. What a place though!\n\nReview 36:\nThe hotel was a stopping point before traveling on to Southern Utah / the Amangiri Resort. I am someone who normally avoids Las Vegas - but the hotel changed my opinion and I would gladly return. They simply know what they are doing and do it well. They made our time in Las Vegas a true pleasure and we thank them.\n\nReview 37:\nMy husband and I unexpectedley had to change our booking from the Four Seasons to the Mandarin two weeks before we left the U.K. I'm so glad we did. The Mandarin is modern and in a fantastic location for exploring the Strip. Loved the fact it was non-gaming and the hotel lobby was on the 23rd floor so it didn't get outsiders wandering in. The gym was well equipped. Unfortunately I didn't make it to any of the yoga classes but will try next time. We used the house car once to take us to the Mandalay - the driver was great and took a back street so we were there in minutes. We self parked at the Aria which is less than a five minute walk to the MO and it was free. Overall the hotel is very pricey but then I guess it caters to the high end traveller. Next time I'm in Vegas I will definitely book the MO.\n\nReview 38:\nAfter spending 8 days at a mediocre resort in Las Vegas, I transferred to the Mandarin Oriental. The contrast could not have been more significant. Our greeting/check-in, the room, the Tea Lounge -- everything was outstanding, and every desire anticipated. I only wish I had opportunity to stay longer. I will make every effort on my return visits to Las Vegas to ensure that this is the hotel I book, and will seek out other Mandarin properties as I travel.\n\nReview 39:\nMy wife and I stayed for 4 nights (12th to 16th Sept 2011). Everything about this hotel is excellent. Our room was terrific, large, very clean, very modern and with a great bathroom. The staff are very courteous and helpful and nothing seems too much bother for them. Room service was excellent and the lounge on the 23rd floor is a great place for a drink (with an excellent view of the strip). The location is very good, right next to the Aria, Crystal Shopping Centre (this is very upmarket but has some good places to eat) and a short walk to Bellagio and Ceasar's Palace (although you can catch a free monorail from Aria to Bellagio). There is a 24 hr CVS supermarket/pharmacy right next door which is also very handy. Overall a terrific hotel and would be my first choice if I return to Las Vegas.\n\nReview 40:\nWe stayed three days in a city view suite at the Mandarin Vegas. The hotel does not have a casino and has a much different character as a result. We found the Mandarin to be a relaxing escape from the noise and hustle of the Vegas strip. The hotel has high end amenities such as large soaking tubs, electronically controlled drapes and lighting, great audio and video equipment and more. We took advantage of the on-site spa for a great massage. The bistro in the hotel was a great spot for morning coffee or a quick, delicious meal. The service at the Mandarin was exceptional from beginning to end. One minor note was that we could hear late night party-ers out on the street, though they were muted...some parts of Vegas are unavoidable I suppose. I would definitely stay here again. We paid $400/night for our three night stay, and got a roll-away bed for the suite so that we could accommodate three people in the room. This arrangement worked out very well.\n\nReview 41:\nThe hotel was beautiful, we loved the room and eventually managed to figure out all the technology. The soaps etc were wonderful and the hotel really felt like a haven when you walked into the courtyard from the Strip. All the staff were wonderful. Gym was lovely, but would perhaps be better positioned away from the Strip, atlhough the views would then be missing, as it was very hot in the morning and too hot to use the treadmills with the wonderful view, I also really objected to the charges for WiFi. We were on a two-week road trip in California and LV and the Mandarin was the only one of 7 hotels we stayed in to charge for WiFi. We ended up heading over to the Chandelier bar at the Cosmopolitan to use their free WiFi - yes, we had to buy drinks for this, but at least we enjoyed them! Still shameful that the Mandarin charges for WiFi considering its room rates.\n\nReview 42:\nSmall hotel with no casino which is a huge plus for me since I travel with 2 small kids. Since it is much smaller than the huge places like Wynn, service is much better and more personal here. Love the fact that there is no smoky casino to walk through. Also like the lobby being on the 23rd floor....it is a world away from the noise and crowds of the typical casino. Definitely a different clientele, no tank tops and flip flops, no mullets, no riff raff crowd here. By far the best place to stay on the strip.\n\nReview 43:\nThis is the second time that my husband and I have stayed at the MO each time for 10 days. We find this hotel to be one of the best in the world we travel a lot and have stayed in some pretty fancy hotels but this is wonderful. The rooms facing the strip are the best for views and the bed is so comfortable that you don't want to get out in the morning. The pool is outstanding and the staff do a great job keeping the clientele happy. Can't wait for our next visit over NYE!! !\n\nReview 44:\nBy far the nicest hotel on the strip (that I've stayed at). Hotel, lobby, and rooms are stunning...and I actually liked that there was no adjacent casino which made for a quiet, smoke free, crowd free, and calm oasis in the heart of it all (great location) I did run into a couple of service issues. Our room went without being made for over 24 hours (even though we called twice to have housekeeping come) and room service was slower than any I've ever encountered...in fact one morning it took an hour to receive coffee! I would have to take these factors into consideration for my next trip to Vegas (visit twice per year).\n\nReview 45:\nI have been to every hotel in Las Vegas and a lot of them are not bad at all, but this one is the top, especially the service. I highly recommend it.\n\nReview 46:\nMy wife and I recently went to Las Vegas and stayed at this hotel on the advice of a coworker. This was, by far, an experience to remember. The staff bend over backwards to make your stay as comfortable and problem free as possible. You are welcomed \"home\" everytme you return to the hotel. Not overly expensive compared to what else you get in Vegas. You definitely get what you pay for. Would not stay anywhere else on the strip.\n\nReview 47:\nStayed here for a week and had the most amazing time, great location.Staff went out of their way to be pleasant and very friendly, room was exeptional very large room with a great strip view and the best bed.Pure Luxury, would have loved to have tried the Spa here but the prices were way off the chart $600 for a massage?! a shame as the other hotels offered reasonably priced spa's so used others instead.It was nice to come home here after seeing the sights, the bath with the tv in the bathroom mirror was great to relax in after walking around the strip. The area around the hotel was also great, The Aria next door was amazing too\n\nReview 48:\nWonderful hotel. Stayed at many 5* properties globally and this was easily on par with properties such as Ritz-Carlton and Shangri La (maybe better) . Having stayed at a number of properties up and down the strip and been treated with utter discontent, this hotel was a breath if fresh air and easily the best. Highly recommended if you want to receive 5 star treatment and relax between outings to the strip. Room was full of nice extras, favourites included electric window blinds, technology kit and decent sound with a sound system under the tv. Then there was the in mirror tv in the bathroom and my, what a fantastic bath. The list goes on. At the risk of this hidden oasis getting too popular, I owe it to the hotel staff and without hesitancy recommend this great hotel - try it!\n\nReview 49:\nAlthough the rooms are very nice, there are equivalent rooms in Vegas at other hotels. What makes this hotel stand out is the service. The staff is incredibly attentive and the little touches (like complimentary bottled water) make a huge difference. I seriously won't stay at another hotel while visiting Vegas. Yes, it's more expensive than other hotels, but in my mind it's completely worth it. Casino-free, smoke-free, and mostly child-free (although I did see some kids, I'm glad there weren't too many).\n\nReview 50:\nThe only place to stay in Vegas. Service amazing. You walk in the front door to peace and quiet. Has no Casino which means quiet and no Smoking. To be able to breathe the air is the ultimate. Vegas is very backward and has smoking everywhere. To see little kids having to walk through other casinos to get to hotel breathing in the smoke. MGM was the worst for that. We had a corner suite with the special third night free it made it the same price as other rooms. Loved the Master switch on the wall that closed all the curtains and turned off all the lights. The TV built into the bathroom mirror was fun. Even Rose petals on towel in bath tub.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32134, "query_start_index": 32136, "query_end_index": 32136, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 419, 729, 1004, 1361, 2432, 3131, 3520, 4211, 4524, 5298, 5891, 6149, 7262, 8345, 9133, 9666, 10061, 11099, 11906, 12944, 13124, 14043, 14486, 15379, 15943, 16368, 17066, 17920, 18401, 19365, 20222, 21077, 21989, 22337, 22941, 23269, 24093, 24564, 25380, 26356, 27244, 27769, 28261, 28900, 29062, 29506, 30155, 30955, 31477]}
{"id": "502408", "pid": "502408", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAffinia a disappointment I picked the Affinia 50 because of its positive TripAdvisor reviews, but the hotel was a disappointment. I asked for a quiet room, but was given a room on a low floor, between the stairs and the elevator, and directly above the exhaust fans for a nearby business; I expected to have to pay for Internet access, and while they did provide a network cable, there was no place to plug it in--the room had never been wired for Internet; I expected a kitchenette and got just a coffeemaker; heck, I expected functioning air conditioning, but that was broken too! On a day when the outside temperature peaked at 60 degrees, the room was 80 degrees all night long. (And forget opening the windows for ventilation; the noise from the nearby fans was enough to prevent conversation with the windows open.) On the positive side, the room was spacious for New York, the bed was comfortable (down duvet, synthetic pillows), and everything was clean. I'm never staying here again.\n\nReview 2:\nHated it\n\nReview 3:\nGood, not excellent My two teenagers and I stayed at the Affinia 50 from Jan. 14 - 16. While I agree with the reviewers who loved the spacious junior suites, our refrigerator/freezer did not work, and no one was sent to repair it during our stay (I did mention it twice at the front desk, but wasn't too worried because we hadn't really planned to rely on it, although the absence of ice was annoying).Also, for us, being on teen time, not serving the continental breakfast after 10:00 on a Monday holiday was inconvenient for us on the morning of our departure.The location, comfort of the beds, and spaciousness are all as good as described by other reviewers. Also, the second floor rooms, including the one with the fireplace, are wonderful during winter. We played cards one evening there.\n\nReview 4:\nAnother Great Stay at the Affinia 50       Affinia 50 View\n\nReview 5:\nGreat Location for the Marathon My fianc\u8305 and I were in NYC for the marathon and found the Affina 50 to be a great location. It was near the 51st and Lex subway station. 50th street is quiet and there was a great club downstairs. The beds were very comfortable and the hotel gave you a choice of pillows. The price was reasonable for downtown Manhattan. The staff was friendly and helpful.We stayed in a guest room, so there was just a refrigerator and a coffee pot. We had a room on the fifth floor that was quiet, but no view. Monday through Thursday on the 2nd floor, the hotel hosts a wine and cheese reception from 6-7 PM. The 2nd floor has two large rooms with comfortable couches and chairs to sit and talk.Internet wise, each room has a high speed connection and on the 2nd floor there are two computers where you can purchase time.Overall, we had a great stay at the Affina 50 and would recommend this hotel to our friends.\n\nReview 6:\nAnother Enjoyable Stay       Livingroom\n\nReview 7:\nDon't miss the wine and cheese! Wine  Cheese!\n\nReview 8:\nAwesome hotel Perfect location, kindly staff, clean room, I stayed here with my family for two nights. Very good value. I will stay again!! !\n\nReview 9:\ndirty hotel! when i arrived to check in to this hotel they claimed that they lost my reservation then they magically found it. when i finally got to the room it was dirty and the rugs were all ripped up. it was filthy. the staff was also very unprofessional and it seemed as though they had no clue of what was going on. never stay there ever!\n\nReview 10:\nRecommend the Affinia 50 My husband and I stayed at the Affinia 50 over Columbus Day Weekend. The staff was friendly, courteous and informative. The room was meticulous and inviting. We would not hestitate to stay there again.\n\nReview 11:\nIs the Dollar this Weak? Stayed at the Affinia 50 for 4 nights in August based on T.A. reviews. In a city with great hotel choices this is a very poor one. The lobby is small and shabby. The room was Holiday Inn quality at best. Elevators were slow, crowded, and shared with service people and employees. The staff are more engaged with each other than you. Needed to print a airline boarding pass in the business center. The printer was out of ink and no one knew how to refill it. I am a frequent traveler to NYC, and even with inflated hotel prices you can do better than the Affinia at over $325/night. The majority of my fellow guests were not Americans who either had a better deal than I, or just were benefiting from the weakness of the dollar.\n\nReview 12:\nGreat Hotel to stay with kids We stayed at the AFFINA 50 in July for 2 nights with our 3 children aged 6,8 and 9. We were pleasently surprised at the size of the room, there were 2 double beds and a sofa which pulled out to a double bed also. There was a small kitchen which was a bit dated but we did not use it so it didn't matter to us. The beds were very comfortable and the kids loved the big flat screen tv. The location was really brilliant and within easy walking distance of so much. I would stay here again.\n\nReview 13:\nAbsolutely awesome! Spacious entrance hallway, open storage space\n\nReview 14:\nNot to happy The hotel came highly recommended from a friend who recently stayed in a suite and loved it. We had a single king room on a low floor. Room was ok but small. 2 high windows that you could not see out nor open. Room temp was in the high 70's with the a/c not available in the spring months. I should have realized a problem when I saw a table fan in the room. Hotel could not move us. We spent the whole night on top of the covers, very hot unable to sleep. This was not a room that should have been rented. If staying at this hotel make sure that you do your homework. Room was as expensive as any and better options available.\n\nReview 15:\nAffinia Exceeds expectations The Affinia 50 lives up to and even exceeds expectations! This is a wonderful hotel whose outstanding feature is the personnel and service along with the accomodations. We stayed in a very comfortable queen double on the 14th floor. The beds were so comfortable that we had to tear ourselves away. Midtown location is very convenient to theatre district and Rockefeller Center. Every request or question was met with a friendly and efficient answer and our greeting and check-in could not have been handled better. I felt that the staff went out of their way to make our stay the best it could be and it was! The second floor club room was very roomy and offered a comfortable place to hang out and work or just relax. I would definitely stay here again except I would request a room in the back of the hotel as it remained quite noisy throughout the night.\n\nReview 16:\nVery Nice Hotel Great location. Rooms are large, clean and comfortable. Staff friendly and helpful.\n\nReview 17:\nThree S's - Smart, spacious and service After reading positive reviews in Tripadvisor, I decided to book into the Affinia 50 in New York for our short stay during our trip to USA. The hotel was more than expected. We had booked a suite - it was smart and modern, spacious, with superbly comfortable beds and pillows. It was spotlessly clean with Aveda bath products. The service was fantasic, all staff were helpful, and friendly. As an added bonus it was in a wonderful location for our shopping and visiting tourist attractions. The rates were also very reasonable compared to other New York hotels.Living on the other side of the world (Australia) it is often difficult to choose suitable accommodation. However on this ocasion I can only say we hit the jackpot!\n\nReview 18:\nBad Street Noise The Affinia 50 was very disappointing after reading the stellar reviews found on this site over the last year. When I arrived, the staff could not find my reservation but after an hour finally were able to pull it up. The junior suite that I booked had the smallest bathroom and sink known in NYC hotels. I asked for a quiet room well in advance only to get one facing 3rd Avenue on the 8th floor as all I heard for 2 nights was street noise and car horns. The staff was not helpful at all during the check in process nor was I able to change rooms. Given the noise and the bathrooms, this hotel is not among the top 10 in New YorK City.\n\nReview 19:\nGreat for families We went (family of four) during the Thanksgiving holiday. I was a little skeptical staying in a hotel I did not recognize (ie Hyatt, Marriott, etc), but I was looking for something bigger than the standard hotel room. It was fabulous! First off though because I asked for an upper floor with a balcony we received a rather smallish room with a HUGE balcony. Great for summer, not great for November. So the next day they accomodated us and gave us a non-balcony room. It was the largest hotel room I've ever stayed in - easily 600 sq. feet. The living area/dining area (with sofa bed)was large, the bedroom (with two double beds) was a standard hotel room size. The bathroom modern but small. The kitchen had everything in a small space, but enough room to cook.I would recommend this place especially for families. Plenty of room to spread out for the cost of a typical hotel room in New York. O'neils a few doors down has great food too.\n\nReview 20:\nSleep Deprivation! Spent an awful 2 nights here...Room hallways are smelly and filthy, Bathroom is miserable! Street noise is unbearable! ...The front desk managers are incompetent, annoying and useless. Best part of stay was the morning we checked out of this place. IF IT WERE A COLOR IT WOULD BE GREY. Fortunately for us, we moved to a gem hotel and were able to begin enjoying the rest of our stay in NYC! !\n\nReview 21:\nDisappointing My boyfriend and I stayed at the Affinia the night of Feb 17, 2007, for a quick getaway. My heart sank when we walked into the room. It was was bare and small with a tiny window at least a foot above eye-level. Yes, there was a minibar, and a TV with a movie selection. The view I'd been looking forward to was of a chunk of a brick wall about 2 feet away from our window. The minibar was empty, and none of the listed movies were available for viewing, for some mysterious reason. We called about the movies, to no avail. We had no control of the temperature in the room, and the window did not open. We called for a fan, and it was, in fact, delivered. It performed passably in creating a modicum of airflow in the stuffy atmosphere of the room. They did have Aveda shampoo and soap, however, so at least I got to take some good products home. And the location was convenient--I got a nice manicure at the excellent Bliss spa, very nearby.FYI, our room was on the second floor--just make sure you ask about your view.\n\nReview 22:\nI don't like Ants!!! Washroom floor in the middle of the nightmare..\n\nReview 23:\nEnjoyed my stay My husband and I have just returned from a pleasant stay at the Plaza Fifty (April 16-19, 2004). This hotel was recommended by a friend who has also stayed here. This was not my first visit to NYC, so I was expecting a small, run-down hotel room. I was pleasantly surprised at how roomy our studio suite was! It's not a brand new hotel, but it's clean and the rooms are spacious. I found the desk staff to be noticably nice and helpful during our stay. We stayed on the 8th floor overlooking 50th Street. It was a little noisy in the morning due to the street noise and I believe they were renovating rooms on the floor above us. We ate at the New York Luncheonette next door which was inexpensive and quick for breakfast. We also ate at the George O'Neill restaurant next door for dinner which was good. As others on this site have said, the location of this hotel is ideal. I would stay here again based on the size/cleanliness of the rooms, the price, and the location.\n\nReview 24:\nSuperb Service without the Luxury Prices As former guest of sister hotel The Benjamin this new rebranded Affinia Fifty formely Plaza Fifty is probably the best deal in town. From personal service, extra friendly staff and generous size rooms compared to The Benjamin - Affinia Fifty has my vote for preferred hotel in NYC. The staff alone needs to be commended for always greeting, smiling and providing service that rivals Four Star properties. Simlply put I feel like at home with plenty of friends around to always put a welcoming smile to my day! !\n\nReview 25:\nAvoid the Second Floor! This hotel was cute and centrally located, but I had the bad luck to get a room on the second floor directly across from the room where they keep the linens, so starting at the crack of dawn and going throughout the day I heard the constant slamming of the door. The second floor window was also directly on the street, so I had to keep the blinds closed the whole time or be on display like a zoo animal, so that made the room kind of depressing. Also, my coffeemaker didn't work and the bathtub drain was broken, it took two calls to the front desk before someone was sent up to get them fixed. Then when a guy finally came up with a new coffeemaker and a rubber drain stopper I was about to check out. Cute place though, I think I just had some bad luck.Coolest thing about the hotel: room service comes from the Indian restaurant across the street, a nice change from the usual steak-and-potato fare.\n\nReview 26:\nTerrific We arrived in NYC after dark and easily found the Affinia 50 hotel. We were greeted by the doorman, bags handled, and checked in all within 15 minutes of arrival. The room (a 1 bdrm suite) was very spacious, clean and featured several nice touches. A small kitchen was handy although I would gladly give up some kitchen space for more bathroom space. The bathroom is VERY small. The beds were quite comfortable and the hotel offers a pillow menu to augment the pillows already in the room. There is a club room on the 2nd floor which makes a nice sitting area in between NYC activities. The excercise facility is adequate. The location of the hotel was perfect for our activities. Lots of good places to eat nearby. Overall we would say the Affinia 50 has it right and will definitely stay again. The staff to a person was pleasant, helpful, and available when needed, but not generally visible (which is the way we like it). When comparing room rates for other hotels we felt like we received a very good value, although NYC is the capital of price shock.\n\nReview 27:\nExcellent Location !!! The Affinia 50 was a very pleasant place to stay for a long weekend in the Big Apple. The location is excellent, 50th and 3rd Ave is a nice part of the Upper East Side. The subay was quite close and Rockefeller Center just down the street. The Guestroom was spacious and mine included a mini fridge. Thank goodness it did not have one of those sensor activated minibars that I think should be outlawed! The Living Room on the second floor ( right down from my Guestroom) was a nice place...had free coffee and tea and a computer with the internet to check email and bank balances ( NYC is expensive! ) . I would definitely reconsider staying here again, but hopefully at less than 350 a night. But Christmas time is always expensive in NYC.\n\nReview 28:\nWonderful!! Two Queen Beds\n\nReview 29:\nGreat for families The hotel was perfect for our family of 4 (two girls aged 13 and 11).Location for Manhattan was spot on. The room was very spacious and came with a small kitchen.The front staff couldn't have been more helpful.The downside was the breakfast facility (limited) but there were good diners on the same street, so no problem.I'd highly recommend the hotel to you.\n\nReview 30:\nWonderful hotel - stay here when you visit NY For a first visit to New York with my 12 year old son, I booked the Affinia 50 based on the great reviews I had read on tripadvisor. We weren't disappointed. From the moment we arrived everything went without a hitch. Our studio suite with 2 queen beds was huge and came with a fully equipped kitchen. The bed was possibly the most comfortable I have ever slept in, and the room was kept immaculately clean on a daily basis. All the staff were really friendly, polite and helpful, and the welcome home from the door staff after a hard days shopping or sightseeing was a real treat. The location between 50th and 3rd is terrific. Walking distance to all the main attractions and yet still far enough away from all the real noise and hustle and bustle. We stayed on the 10th floor and traffic noise was not a problem. I would recommend this hotel to anyone thinking about a trip to New York. It's certainly not the cheapest, but you get great quality and comfort for your money.\n\nReview 31:\nClose Call Just got back from a mini vacation at the Affinia 50. Was very inpressed with the size of the room considering it's a Manhattan hotel and the full kitchen! The room was great until we had no heat and the initial hesitation on the part of the manager to not be very helpful except to offer a portable heater. Upon visiting the room itself and seeing my children shivering under the blankets she did offer me the night complimentary and moved us the next day as soon as a room became available. We also had difficulty renting movies as they were all sold out, a phenomenon I had never experienced in a hotel . Still I would return to this hotel and highly recommend it for it's low rates and great room and location in NYC\n\nReview 32:\nGreat hotel Found this hotel through Tripadvisor and wasn't disappointed. We were very grateful that they let us check in ultra early after an overnight flight from San Diego - 8am! A short sleep and we were on our way. We had a 16th floor room which had two beds and a small but adequate bathroom. Reception staff and others were all very friendly and helpful. We had breakfast at local places and not in the hotel however the nightly wine service we did use - very nice touch and comfortable club room. Would certainly go back to this hotel.\n\nReview 33:\nLoved New York, Loved Affinia 50 Hotel Just returned from a great 5 day stay in New York and the hotel affinia 50 really lived up to expectations. The rooms were modern and well looked after and the service from all the staff was first class, the hotel is also well placed in midtown for all the main sightseeing destinations. When i return to New York in the future i will have no hesitation in booking the Affinia 50 again.\n\nReview 34:\nNice place We stayed in a junior suite at the Affinia 50 for several days in May. The suite was very spacious - two beds, desk, couch, chair, ottoman - and nicely decorated. The bathroom was well-appointed and a nice size. The Aveda toiletries are a nice touch. There room included a small kitchen - the cabinets and appliances were pretty outdated, but it was nice to have a fridge. The beds were the most comfortable I've ever slept in in a hotel. Staff was friendly and accommodating. Overall, a very good experience, and a good bargain, especially for New York.\n\nReview 35:\nA great stay at the Affinia 50 We stayed at this wonderful hotel with our two children and small dog. We ALL had a wonderful time in NYC, mostly thanks to the exceptional hospitality of the Affinia 50. Our room was very spacious, with lots of closet space and a handy full size kitchen. It was great to be able to buy breakfast at a grocery store (there are several within easy walking distance) and have a convenient breakfast in the room.The Affinia 50 is in a great neighbourhood. It's a short walk to 5th Ave, and Central Park, but also on the edge of where it starts to get quieter and more neighbourly. Staying there was a great combination of feeling at home, and having ready access to the major attractions of NYC.And the staff was extra friendly and obliging. They really went out of their way to make us feel welcome. They also recommended some great restaurants in the neighbourhood.I wouldn't hesitate to recommend this hotel to anyone.\n\nReview 36:\nGood Quality Hotel Booked a Queen size room for 5 nights. Room was a good size but was let down by small, tired looking, bathroom, though like the room the bathroom was very clean.There was some noise from road as we were on 3rd (2nd in UK) floor, but we expected that and it wasn't too bad.Staff were friendly and always willing to answer our queries. Recommended a good organic supermarket on 2nd Ave, where we brought fruit and yoghurt for breakfast, as we didn't use dining room in hotel.Location was handy for tourist bus, Rockefeller Centre and Grand Central, and just a short walk from a couple of subway stops.Only used Club Room on last day, before leaving for the airport, which was very relaxingHad an absolutely fantastic time in New York and only used the hotel as a resting place, but it met our requirements and don't have any complaints.\n\nReview 37:\nAn adequate hotel This is advertised as an executive suite hotel and as such is oversold. The website is a perfect example of how carefully chosen photographs and sufficient hype can oversell a hotel. The rooms were adequate in size but the bathroom was tiny. The clothes closets were open with no doors as was the kitchen. The kitchen had chipped worktops, a grubby fridge and units that looked as though they were meant for a garage rather than an executive suite hotel.The room had seen better days and not only needed redecorating but was also not very clean. There were marks on the walls and stains on the carpet made you feel uncomfortable about walking across the room in bare feet.The location was good and the front door staff were excellent. However, if you are looking for an executive suite hotel in New York I suggest you look further than this barely adequate hotel.\n\nReview 38:\nAdorable hotel! Great price, location and service... Highly recommend! Affinia 50 made my stay in New York an unforgettable one! They have the most comfy bed I've ever slept on, which really helps]ed me rest and get ready for my next day's sightseeing. The service was really nice (their employees are very polite), and the location great. It's easy to get around to major attractions in New York City from Affinia 50 either by train or even on foot. (United Nations, Rockefeller Center and MoMA are just a couple of blocks away.) Last but not least, they have reasonable prices which I can afford. Such a nice hotel is next to impossible to find in a city like New York. Don't miss it out!\n\nReview 39:\nGreat Hotel Booked this hotel after reading various reviews on this site - the hotel more than lived up to expectations - we found it clean friendly and very nicely decorated It it ideally situated near to a couple of subway stations or about 20 mins walk to Times SquareThe room itself was large with a king bed, modern decor and a decent sized bathroom - there was no view but that didn't matter as it was just somewhere to rest at the end of the dayThe bed was the most comfortable I have ever slept in - just what you need after a long day sightseeing - BLISSIf we return to NY will definately stay here again\n\nReview 40:\nGreat stay at Affinia 50! My family stayed at the Affinia 50 in June. The Affinia is a clean, well-managed hotel in a great location. The staff is very friendly and helpful. The rooms are spacious and nicely decorated. This hotel is well-priced for its location and accommodations. We will definitely stay here again!\n\nReview 41:\nWonderful hotel! The Affinia 50 was perfect for our bachelorette party! We booked a room with two queen beds and a fold out couch. The room was nicely decorated, clean, and surprisingly large, and the beds had down comforters, which is always nice. The hotel is located in Midtown Manhattan, close to Times Square and Park Avenue and a few blocks from a subway station. The staff was extremely pleasant and helpful - even after bringing up countless extra towels for us! I would definitely return to this hotel.\n\nReview 42:\nLoved loved loved this hotel I just returned from a girls trip to NYC and we stayed in the Affinia 50. I found it through tripadvisor.com, read the reviews, decided to book it and couldnt be happier. It was perfect in evert way. The staff treated us like royalty, gettin all the cabs, taking care of all luggage and always welcoming us home Our hotel room was very spacious and 4 of us had NO problem gettin ready. The beds were extremely comfy, there were plenty of mirrors, the noise outside was MINIMAL ! The bad reviews i read on here stated that the rooms were noisy and that the other reviews weer overrated...but i can promise you, they are not ! It was reasonably priced, and i would stay here again and again ! Its close to times square and other grat locations !!! if your looking for an upper class hotel without the huge expense, CHOOSE AFFINIA 50 ! !\n\nReview 43:\na fabulous weekend Our weekend stay at the Affinia was absolutely fabulous. The staff was both professional and friendly, the accomodations were perfect, and the location was the best.Every person who worked there was so helpful and made us feel very comfortable. They suggested places to visit and eat and the best way to get around.The room was clean, spacious and nicely decorated. Even the bed linens and pillows were cozy.Everyone made us feel special and we would definitely stay there again.\n\nReview 44:\nClean rooms, polite staff, perfect location! I've only just got round to writing this review - 5 months after we stayed at the Affinia 50! My girlfriend and I booked this place for a long weekend, and it was excellent. On entering the hotel, the reception looks a little dark and in need of some modernisation. The lift and corridors also looked a little dated, but the room was great, with a bed big enough to lose your partner in! It was also spotlessly clean and well maintained. The staff were so polite (rare for New Yorkers I think!) and nothing was too much trouble. As far as location was concerned, we were in walking distance of Time Square, The Rockefeller Centre, MOMA, Park Lane, 5th Avenue, etc, etc. It wasn't the Ritz, and I'm sure if we'd paid a lot more, we could have got somewhere a little more fashionable...............but to be honest, it was just right.\n\nReview 45:\nGreat Hotel in Great Location\n\nReview 46:\nLoved this place We want to thank you for your outstanding service, and for going the extra mile for our delightful stay in your hotel last weekend. Check-in was a little bumpy, but you definitely made up for it with all the perks, and we really appreciate it! We have been to NYC many, many times, but know that if we stayed at the Marriott or Hilton, we would not have received the same attention. The entire staff...Arlene, Rome, the room attendant, the bellman, and the other morning doorman (we don't know his name) were all the best! We have filled out the survey e-mailed to us and you guys got an A plus! Thanks again for everything, and we will be back!! !\n\nReview 47:\ngreat hotel and wonderful staff I have visited this hotel many times over the last 5 years. It has always been a hidden jewel. I think the staff are wonderful and always very helpful. I have recommendedd it to other people who have come back raving about the Affinia. Plus I love the club room that is available to all guests to relax and meet friends over a glass of wine.\n\nReview 48:\nAffinia 50 is really nice!!!!! This was an overall very good experience. The staff was amazing, check in was with ease and the bellmen go out of their way to make sure you get everything u need. The room was spotless and comfortable. It is a small boutique hotel in a great location and I would recommend and return. Note - the wireless connection did not work well.\n\nReview 49:\nSpace, Comfort and the Right Price       The bathroom\n\nReview 50:\nGreat Staff and Hotel\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27786, "query_start_index": 27788, "query_end_index": 27788, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "78%", "inner_docs_start_indices": [176, 1180, 1200, 2006, 2076, 3020, 3071, 3128, 3281, 3636, 3875, 4640, 5170, 5248, 5901, 6800, 6912, 7690, 8357, 9328, 9752, 10798, 10879, 11880, 12445, 13386, 14464, 15240, 15279, 15670, 16705, 17449, 18005, 18443, 19021, 19983, 20849, 21743, 22446, 23072, 23402, 23926, 24802, 25313, 26203, 26245, 26923, 27309, 27688, 27754]}
{"id": "578371", "pid": "578371", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe best The resort was amazing. They had things to do for all age groups and the service was excellent.The Animation team did a wonderful job entertaining us. Fransico especailly. It was all around agreat place I would recommend to anyone.\n\nReview 2:\nBeautiful And Excellents Attentions we just returned form majestic 2 weeks ago. it was a beautiful experience to be there. gorgeous hotel, adorable beach and lovely swimming pool but the most important: the employees, we can't say anything wrong about them, they're so friendly. heloo to all of them, specially to: lobby-bar bartenders, more specific: hellooo to: pedrofrom oscar and carmen in new jersey\n\nReview 3:\nBeautiful Majestic! Going home. :(\n\nReview 4:\nPerfect Vacation!!! Francisco and I\n\nReview 5:\nWe Had Cock Roaches In Our Room Our room was infested with mosquitos and roaches and had an unpleasant odor. Management agreed to change our room, but we found even more roaches and mosquitos in the second room. My husbnad and I found ourselves killing bugs during our whole stay. Mangement offered us room service and I got a free manicure, but we would have rather had a bug free room. The resort only served one type of beer and the frozen mixed drinks were not good. Some of the staff were not friendly and very few spoke english. The pool was the best part of the trip.\n\nReview 6:\nMajestic Coloniel - OK       View from room\n\nReview 7:\nAn Absolute Dream. Animation Team Doing the Majestic Dance\n\nReview 8:\nso so resort My family and I travelled to Majestic Colonial In July 07. The resort is lovely, beautiful grounds, rooms and beaches very nice. The problem lies with the food/restaurants. Food is not good. Choices are horrible. Breakfast buffet closes at 10am, if you arrive at 10:01am you are out of luck. Each of the speciality a la carte restaurants features a buffet where you go and get your salads, appetizers, and desserts. The only item you are ordering is the main entree. So forget a long, relaxing dinner. They have you in and out very quickly. While we arent picky eaters, when we vacation we like a nice dinner. Sitting around enjoying conversation, good food and drinks. Not in and out in an hour.They also blast spanish disco music on the beach and by the pool all day. Not relaxing and if you dont care for this type of music it can be a drag to lye on the beach read a book and listen to the surf.\n\nReview 9:\nNever A Dull Moment We had the time of our lives at the majestic. The service there was always friendly and treated us like royalty. There was a lot of activities held periodically throughout each day which was really nice because you were never bored. The Animation team was top notch, moskito boy ,jesus, melvin, cony, just to name a few, they gave us a real welcome feeling and they knew how to make you feel at home. The food was delicious our ocean view room was incredible. Real nice architectural layout easy to find everything.All in All I know we will be going back\n\nReview 10:\nPerfect =] !!! great view..\n\nReview 11:\nBacon Garbage This was possible the worst food experience I have ever had. Absolutely awful. One of the items on the buffet(which is by the way your only option for breakfast and lunch) was actually labeled Bacon Garbage, use this as an indicator for the entire dining experience. Also, the drinks were awful. Only the worst well liquor out there was available(**you could get stoli and JW red at the hotel upstairs lobby bar only), the wines were horrendous, and your only beer option was Presidente. Frozen drinks, while you had several different color options, all had the same pina colada taste and they were unable to figure our how to successfully add rum to it.While the grounds, beach and pool area were beautiful, not one of the pool hot tubs was actually hot. We were very disappointed overall and would not recommend the Majestic.\n\nReview 12:\nJust okay....       Our first balcony view\n\nReview 13:\nExcellent and Relaxing Vacation! Bathroom sinks upon arrival\n\nReview 14:\nBad bad bad Wow I do not think I have enough space here to write everything that is wrong with this place.....I just came back form this so called Majestic resort and found it far from majestic. If you want rude service and guest (French) then this is the place for you. I was not allowed into the so-called gourmet dining rooms because I did not bring pants on this trip. The guest-service rep even questioned me about not having pants and was suggesting that I was lying to him. I have dined in some of the best places in Boston and worn shorts how can this place be any different. All in all it was terrible and will make it my goal to tell as many people as possible about this terrible place.\n\nReview 15:\nRelaxing at the Majestic       The Beach\n\nReview 16:\n5 Star Honeymoon! the boys!\n\nReview 17:\nExpansive Resort       Santa Claus Hanging Around\n\nReview 18:\nGreat but not 5 Star We just spent 8 days with 2 other couples at the Majestic the 1st week of March. Everything was great including the food. The management went out of their way to accomodate us. We had requested 3 rooms next to each other. When we got there, 2 rooms were together and 1 was down near the end. The balcony overlooked a roadway and a wooded area. We went to the desk and spoke with the manager. Within 2 days we were in rooms next to each other with the balcony overlooking the pool and with an ocean view. All of the people that worked there that we had contact with were very friendly and helpful. My only complaint was that they charge high prices for top shelf liquor. If they are a 5 Star resort, that should be included in the price.Other than that, we all agreed that we would go back again\n\nReview 19:\nLoved the Majestic Colonial We stayed at the Majestic Colonial in Punta Cana last October for one week. It was a terrific, relaxing week for my husband and I. The Majestic Colonial is all- inclusive -- we enjoyed all the restaurants and bars. The food was very good and plentiful. There is a small casino, small stage shows each night, sports bar and disco.The massages and reflexologists are very good and reasonable. Other vacationers were exceptionally friendly. The one pool winds through the entire hotel. And the beach is nice with plenty of chairs and umbrellas. The rooms are spacious and well appointed -- all being reasonably close to the pool and restaurants.But the one thing that made this trip so pleasurable was the attention and service of the staff -- in particular -- Cristhian and Francisco Paulino. They were the BEST! They are one of the main reasons that we are already planning our return trip.\n\nReview 20:\nbest vacation ever ! me and my girlfriend just returned from a one week stay at the majestic and we both agree this was our best vacation yet.Great staff very nice specially mike in hotel management (canadian fellow) also jose maria at the seafood restaurant and charles the guy who did the booking for our outdoor adventures.I cant say any thing bad about this resort , a must for couples and honey mooners ,very romantic. This is the best and newest property in punta cana the rooms are big with large bathroom seperate shower with glass door and seperate jacuzzi with jets and canopy beds and marble floors, five restaurants and the beach was great. over all we recommend this property 100%.\n\nReview 21:\nNot Recommended for Frequent Travelers Went with 2 other couples, 6 of us total, no kids. Purpose: for a relaxing trip full of sun/surf and beach/ pool. Host of problems: 1. Four out of six of us got sick- we did not drink the water, or eat lettuce or other veggies (recently washed in water)2. Pool was huge; however there were some kids swimming in dirty diapers3. Drinks were only OK at best (and we did tip the bartenders)4. Other than getting sick; the food did not taste good. Lots of buffets5. People with me wanted to leave early-- (I have never been on vacation and wanted to leave early)6. One room had a leaky ceiling and despite multiple complaints to front desk, it was never fixed  my friends were not granted a new room nor any discount (and the staff was occasionally very rude)7. Younger, ill-mannered couples were.. let's say making out in parts of the pool- and it wasn't stuff that anyone wanted to seeHowever: if you are going for a spring-breaky-all-you-can-drink trip and cant afford another hotel; this may be the place for you\n\nReview 22:\nJust About Everything we Hoped For       Just one small fraction of the pool\n\nReview 23:\nThe Majestic through the eyes of British Teenagers       Gourmet restuarant\n\nReview 24:\nawesome resort Just returned from a 7 day honey moon and this resort is beautiful. HOTEL:Picture perfect,check in took 5 minutes.upgraded to a better room,walk out to pool ,jaquzzi on patio,the rooms are huge.a/c worked great,never lost power,bed was very comfortable,not hard at all.SERVICE:Maid service was not the best. kept forgetting towels to refill mini bar,but when we called front desk everything was taken care of.BEACH:Where we spent most our time.clear ,warm ,blue-green waters,white sand nice breeze,lots of shade,nicest i've ever seen.Be warned ,there are topless women but not too many.POOL:The longest ,warmest pool you'll ever see,3 bars,including swim up,lots of chairs,never crowded.FOOD:Excellent,the steak house was the best,the supreme buffet was close,never tried japanese,french was very good but slow service.there is something for everyone,BARS:The best was lower lobby,loved Pedro  Alex,they were great.Drinks are not watered down at all,if anything too strong. all the bars are very good, WE DRANK ALOT.The shows at night were a hit and miss,some very good ,others pretty lame.OVERALL:Dont believe the bad reviews ,the majestic is outstanding,great vacation,the best service ,we were treated like royalty.loved every day there.\n\nReview 25:\nCompletely disillusioned! This was our first time in Punta Cana and unfortunately the last. The quality of the food was not that of a 5 star resort, customer service was not an option and the cleanliness was less than impeccable for a 3 year old resort. The beach was beautiful but you can get that in other islands. Luckily I was there for a reason, my best friend's wedding!Completely disillusioned!New York\n\nReview 26:\nSimply the Best As a Canadian wedding party,we were amazed at the service and scope of the Majestic Colonial...what a great setting for the newly-weds!The staff were friendly and always available with great attention to detail in all services,particularly in restaurants and at the beach.Special mention has to go to Denny...our friendly beach concierge.Thanks Majestic Colonial.\n\nReview 27:\nWould definitley go back! our view\n\nReview 28:\nA Wonderful Place! Swimming Pool\n\nReview 29:\nHard to find better! One of the many cheerful moments with Denny. Great guy and thumbs up for his work.\n\nReview 30:\nBad Attitude, Bad Experience       The hall where the rude staff serve food, sometimes\n\nReview 31:\n10 Year Wedding Anniversary       Complementary In room breakfast\n\nReview 32:\nNew Mayan Riviera Let me start off with the beaches and water are absolutely gorgeous.The resort is okay. Rooms look okay but.... Air conditioner broke two times in a week stay, $5 coffee pot in room was missing basket and took two days for a replacement basket that had to be hand held to make it work. Food was comparable to a Luby's at best. One exception was the Japanese.I do have to say that when you spend $3000 to $4000 for a trip for two you expect a 4 to 5 star resort and service. This could be rated at a 3, max. English is a minority for guests and the staff, not that this is an issue (makes it more interesting and you get to meet different cultures) just noteworthy. I would also say that its a 50/50 of the impression that the people want you there and the other half dont. I stayed at the Secrets chain in Mexico last year and as someone else stated Maybe I peaked too soon . I would recommend to stay at another resort.\n\nReview 33:\nNot as good as it sounds We arrive on Saturday June 16, 2007 a family of 9 . I must say that we were not impress with this hotel or it\u9225\u6a9a hospitality, this place is overrated and not what I was expecting, me being a returning vacationer in Punta Cana was disappointed with the food the activities and the hospitality the casino and the staff, so far I think that the Ivero Star is not as nice as the Majestic but it beats the Majestic in every other category, This hotel should be rated 3 stars not 5\u9225?. RC and family\n\nReview 34:\nBest deal for a Luxury Resort in Punta Cana for the Money! For the price we paid, our holiday is one of our best. Food was excellent, rooms are extra large  with everything we should expect. I would have appreciate a bit more international drinks, but... Service was getting better every day, since the staff have to get used to the newly opne resort (dec 15).We are use to go to brand new resort (some may say we are cheap people, but just like to have as much for our money as possible). Our Travel Agent give us the right info for this kind of trip.I would go back tomorrow if I had the time and money!Enjoy\n\nReview 35:\nWe were very happy with our choice of the Majestic       beach area\n\nReview 36:\nfantastic holiday from belleville This was our first time to Punta Cana and would go back in a heart beat. The Majestic is a beautiful resort . It was very clean all over the resort. We had great service as we were in a group of 12 people. The people are friendly in all parts of the resort. The beach was great and really clean.We did parasailing and had no problem very professional.Our room was clean every day and restocked with out any problem we were in room 3222 and had a great view of the pools.In the buffet we had Franky wait on us and on our last day he did the table with fresh flowers for our send off. He was great on looking after us everyday. So if you go look for him he will look after you.The Micheal Jackson show was really great. very entertaining.We used the internet everynight and had no problem with getting a connect. Very quickly at connecting.The drinks were great. You must try the majestic and the dirty monkey both really nice to drink.I would highly recommend this resort to anyone. You won't be disappointed.It is definately a 5 star.\n\nReview 37:\na transformation My trip to Punta Cana was a vacation of a life time. The staff of the Majestic Colonial made every moment an extraordinary experience. I would highly recommend a visit to this magical paradise. I would like to extend my special thanks to Ray, Leo, Lina, Jesus and Sandy of the animation team, for making myself and my family feel very welcome and special!!! They are a group of very talented individuals who work very hard without making it look like work. You can really tell they enjoy what they do. Thank you with all my heart for a wonderful vacation. God bless you. Teal and Kiri\n\nReview 38:\ngreat experience       early morning - reserve your palapas\n\nReview 39:\nParadise       View of the beach from our balcony\n\nReview 40:\nShort term praise-long term trouble An over view       endless pool earlyAM\n\nReview 41:\nBiggest Nightmare Ever!!!! BEWARE!!! What the Majestic doctor said was a mosquito bite\n\nReview 42:\nHad a great time at the Majestic!! Stayed at the MC the first week of July and had a great time. I don't understand where all these complaints are coming from. The food was good in some places and very good in others.The beach and pool were excellent. The staff were very friendly and accommodating.Make sure you talk to Anne Marie, she is very helpful and a sweetheart! Me and my family had no stomach issues, we used bottled water in the room to drink and brush our teeth with, but the water and ice in the restauraunt was safe to use.I never had a problem getting a drink at any of the bars and the drinks were fine.The shows were cute,we saw all but one.Make sure you go to the beach party I think it's on wednesday nite, it was fun.We plan on returning to the Majestic next July, we had such a great time I won't even bother looking at another resort.Feel free to message me with any questions..\n\nReview 43:\nrip off gringos stayed at the majestic on aug llth to aug 20th,place is nice,pool is great, people don't speak english,make sure you bring your cell phone and get international calling helped us out alot,stayed while hurricane dean was passing thru we were supposed to leave on saturday but flights got cancelled,representative did not help us nor did the resort,had to pay additional money for three people rip off,if you are taking alchol back to usa make sure you pack it in your suitcase,not allowed to carry on unless you by it at the airport, very expensive,do the outback safari tour great,can't get to hard rock have to pay taxi 20 for ride to and from another rip off, will not be going back to this resort, poor country and very dirty rip off,rip off,\n\nReview 44:\nBig problems We were just there for the week starting July 6th. The resort itself is beautiful, food is typical for the islands, however the staff do not get the meaning of customer service. The language problem is huge unless of course you spoke Spanish. We had a phone charger stolen from our suitcase , this tells me the cleaners or whoever else had access to our room went into our bags to retrieve it. Yes I know it is only a charger however the point is they went looking for it. They need to learn from the Cubans on how to train their staff.I will not go back to the Dominican again, I paid lots of money for this trip and did not expect this kind of behavior from staff.I always give tips to people but not when a tip makes for better service or attention.\n\nReview 45:\nWOW!!! More photos\n\nReview 46:\nA Week always to remember...       Marisol and Jackline... Employees of the week\n\nReview 47:\nIncredible value, but... Some of the fit and finish issues.\n\nReview 48:\nOverbooked, sorry... next please! We booked (way in advance, somewhere september 2007) a week at this hotel-resort by our travel agent, with Neckermann Holland as the tour operator. As we were planned to leave the other day (! ), i couldnt believe the lady from the travel agency telling me that the hotel was overbooked! We immediately contacted and visited our travel agent and neckermann, they confirmed that this hotel just announced they had overbooked us. We were to leave the other day! Everything was packed, brochures, pasports, vaccination, and of course the whole feeling of leaving on vacation... all just vanished! They proposed us to stay at some other resort for at least 1 day and then to move on, or to stay at the other resort the entire stay... We just decided not to leave for the Dominican republic... so no holiday. Beware of this hotel !! They tend to overbook and let you know just hours before you arrive!!D. VerbiestThe Netherlands\n\nReview 49:\nfood stinks We recently returned for an anniversary trip and were somewhat disappointed with the Majestic. This is hardly a 5 star hotel. The service is adequate but not very helpful or friendly. The room is nice but freezing cold air conditioning and very musty. The food was the biggest disappointment. The salad bar was terrible. The fruit didn't even taste as fresh as other caribean islands. Most choices were greasy or fried. The steak house and the japanese were good. My husband got very ill after eating at the Gourmet. The drinks are mostly all premade which stinks. Overall this place is alright but I would certainly have lower expectations compared to previous reviews. The pool and beach are excellent but would not return.\n\nReview 50:\nmajestic is exactly that MAJESTIC we loved it!!!!!! lovely staff and great food\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 19888, "query_start_index": 19890, "query_end_index": 19890, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 428, 844, 890, 937, 1523, 1578, 1648, 2572, 3158, 3198, 4052, 4107, 4180, 4890, 4943, 4983, 5045, 5873, 6803, 7510, 8574, 8663, 8751, 10019, 10441, 10833, 10880, 10925, 11041, 11140, 11218, 12169, 12698, 13321, 13401, 14482, 15096, 15168, 15230, 15318, 15417, 16330, 17104, 17882, 17913, 18006, 18078, 19048, 19798]}
{"id": "2515629", "pid": "2515629", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy spouse won an evening at the Hotel. This boutique hotel had nice modern sized rooms, responive help, friendly environoment, and good San Diego location. Since departing they sent survey and we responded in a positive manner. Great location if your attending a meeting or conference in SD convention centre. We had a relaxing time and enjoyed the short get a away in one of America's finest cities. . .\n\nReview 2:\nExpedia had a great deal per night at the Hotel Solamar, so I booked a long weekend stay. The lobby of the hotel was very clean and modern and the check-in service was very prompt. As we entered our room on the sixth floor, we were pleasantly surprised. The colors were nice, the amenities were great, and the overall comfort and cleanliness of the room was perfect. The hot tub is a must. The walls are a little thin, but luckily it didn't turn into a problem. Overall, the location and price of the hotel would bring me back for another visit. You are within walking distance to so much, including Petco Park, if you are there for a game. The Gaslamp District is right there with many restaurants to choose from. My suggestions...Mary Jane's Coffee Shop for breakfast and Lou and Mickey's for dinner. They won't disappoint.\n\nReview 3:\nAs I have come to expect from a Kimpton property my stay was excellent. We were in town the week of my husband\u2019s birthday. Upon entering the room we discovered a nice note and bottle of wine from the staff wishing him a happy birthday. It is these little touches that make Kimpton the best.\n\nReview 4:\nThis is a hip, trendy hotel with a terrible service. Do not stay here if you want to sleep at night. There is a bar on the second floor by the pool, which is a popular hangout and when we stayed there on a Friday night, they played loud music until well past midnight. We simply could not sleep that night. We called several times to the front desk to complain and they did nothing other than to apologize. Moreover, after the bar closed, the party-goers made big noises in the hallway (I guess they were staying at the hotel) and interruptted our sleep even longer. It was just one of the most umpleasant stays we've had to endure. Don't be fooled by the nice ambiance and spend your dollars elsewhere. By the way the restaurant JSix, which is located on the first floor of this hotel, was excellent. We had a very good breakfast the next morning.\n\nReview 5:\nWe booked this hotel through Virgin holidays as it was the best price we could find. The hotel is great. Ths staff were all fab and friendly, the rooms were very clean and to a high standard and the free wine hour everyday is spot on. We had a room overlooking the pool, but as the bar closes at 12 it was never a problem to us. The atmosphere around the pool and bar area at night was great. The location is also ideal if you are looking at being near all the bars and restaurants in the city.\n\nReview 6:\nThis hotel was really nice; they have a wine happy hour from 5-6 and a heated swimming pool with a nice bar. It's walkable to the beach (1 mile or so) and 5 minutes from bars on 5th Avenue. Parking is expensive at the hotel, but we found every night on the street, so I recommend you try that first. Really great place, I was nervous when Priceline sent me here, but overall we had a fantastic stay.\n\nReview 7:\nWonderful stay at the Kimpton Solamar, San Diego. Room was very nice, good sound proofing when the window ws closed. Great view of the pool. Staff was very nice and helpful. Plenty of great restaurants within walking distance. There is a CVS pharmacy one block away and a grocery stor about 6 blocks. Parking is valet only at the hotel, $40/day. You can park across the street but it is inconvenient. There is free coffee and tea in the morning. The coffee is stronger than Starbucks, only drank it the first day, there is a Starbucks about 2 blocks over. There is also a free wine hour every evening. I hope to stay at this hotel on my next trip to San Diego.\n\nReview 8:\nMy mom and I stayed in this hotel for 5 nights in August 2008. Overall, I am really satisfied with this hotel. It is worthy of the 4-star title. The decor, both in the lobby and in the rooms, was artistic and tasteful, and the service at the front desk was excellent. They also offered free coffee/tea in the morning and free wine tasting in the afternoon, everyday. Though I was not able to take advantage of the wine tasting, by the number of people who did everyday, I gathered the wine couldn't be too bad. My only complains are: (1) the room was just a bit too small, so only one soft chair was provided -- I would have preferred two, so both my mom and I could sit comfortably. (2) The newly-renovated bathroom had a really shallow sink. While it is stylish, it is really not very practical. Oh, also, the valet parking was expensive -- $32 a day! But I took the advice of other trip-advisor reviewers, and parked in a nearby covered parking lot for $8/day. Complementary wired high-speed Internet is really nice! If I visit San Diego again, I would definitely consider staying there again.\n\nReview 9:\nThis is a nice and trendy looking hotel, but be warned... The housekeeping will steal your valuables and there are flees in the hotel. Some money and my gold ring was stolen from the room i was in. No forced entry, so i am assuming it was a hotel staff who has access to the rooms. Also, my gf got biten from flees and bugs in the room. I will never stay at a place that allows pets again. A learning experience for the both of us. Avoid Hotel Solamar in San Diego.\n\nReview 10:\nWe went this July for a bachelorette party. I reserved the room months in advace and they still messed up on our attached room to the connecting suite we had to call down all morning to ask when it would be ready they had to put us in another room down the hall since they rented our room out by mistake, then they kicked us out of our cabana that we were in first. They told us it was already reserved but we asked and they said it was first come first serve. They did send over a round of drinks for the inconvience but still it was really rude and embarresing for us to gather up our belongings and have to move. The only nice person in this hotel was Rauly Romero he took good care of our large party. Tell me why they put us next to a family when i specificly told them its a bachelorette party, expect us to be a little loud. They called us numerous times to quite down. We had a great time in San Diego but a bad experience with this Hotel.\n\nReview 11:\nBooked at the last minute via a quick search on the internet...turned out to be a really great hotel. Staff were excellent really helpful and genuine, got an upgrade when we checked in and liked the hotel so much we decided to stay an extra night! Didn't have breakfast in the hotel as the location is perfect, a lot of cafes, bars and restaurants on the doorstep. Had room service one night which was disappointing (value and taste not so great) but apart from that it truly was a top hotel! Good mini-bar, super clean, big rooms, comfortable bed, good for business and vacation! !\n\nReview 12:\nWe arrived a few hours early from a 13 hour flight + 2 hour drive to Hotel Solamar and the staff were brilliant, sending us straight up to our room, rather than have us wait. Much appreciated with 3 kids in tow! Our room was spacious, clean and very comfortable. The location was excellent, very close to the stadium and in the Gaslamp District within walking distance to a great selection of restaurants and shops. The hotel pool is very cool, with cabanas and a bar, and great city outlook. Overall, I highly recommend this hotel, we travel often and have high expectations. We'll b back!\n\nReview 13:\nModerately funky atmosphere but not over the top, really courteous bell staff and front desk staff, very comfortable luxury bed, small but nicely appointed room, great San Diego location next to Petco Stadium, 2 blocks from convention center and waterfront, 1 block from Gas Lamp district. 4th floor rooftop bar is a hidden gem. Bathroom sink is funky design and somewhat non-functional - oh, well. JSix restaurant is average -- appetizers better than the entrees. My third visit to San Diego - I'd go back to this hotel.\n\nReview 14:\nRecently stayed in beautiful San Diego, shame the Solomar was no treat, in the first few minutes of arriving i could tell the desk team were not organized. Sure enough i was checked into a room that was not ready and the maid was not happy that i was there, that made of us, Awkward! Also the bed was well past its best, i felt springs pushing into my back. Time to invest in new beds. overall a great Kimpton hotel trying to get out but not happening at the moment. Oh i forgot to mention the whole room is for sale, water, food out in the open -very in your face - was worried the bath amenities would be extra! be Wrae\n\nReview 15:\nUnfortunately I had great hopes for this hotel after reading several reviews, however the hotel fell short of my expectations. The room requested was not available and we landed on the smoke filled fourth floor next to the very noisy bar / pool area. (we had requested a top floor king spa suite, non-smoking quiet room)The rooms were \"hip\" but not functional for seasoned hotel goers. Absolutely no storage, no dresser either, so personal items are strewn about. The gym was also very tiny and impossible to work out in with more than two people present. The gym was rather dirty, the pool had chair pads with stains and was over crowded. I have visited hundreds of hotels around the US and abroad, Kimpton hotels are usually exceptional, hotel Solamar was not. I expect much more when paying 500.00 per night!\n\nReview 16:\nBooked this hotel last minute via Hotwire at a fantastic rate after reading terrible reviews of the Holiday Inn Mission Bay that we were previously booked into. This was our first time in San Diego and the hotel gave us a fantastic first impression. Fancy, modern lobby. Modern, spacious and comfortable rooms. Reminded us a lot of the Huntley at Santa Monica. The entire hotel is very well appointed. Staff were friendly and helpful, breakfast was excellent, bar/pool area on first floor very swanky and filled with beautiful people in the evening! The valet parking was on the expensive side, but we expected this being in the location that it is. This hotel is in a prime location, just one block from the main gaslamp restaurant and bar area. We ventured out on Friday night and the gaslamp street was vibrant and buzzing, we had an excellent meal there - plenty of restaurant choice. All in all a really great place and I would definitely like to visit San Diego again. I would not hesitate to choose the Solamar again. Be sure to check out San Diego old town whilst you're there!\n\nReview 17:\nThe Solamar is a very trendy and funky hotel which I would highly recommend when staying in San Diego. Conveniently located in the gas lamp district, so very close to everything. The rooms are amazingly large and quirky. Great jacuzzi big enough for two and a large walk in shower . We loved our room and the leopard dressing gowns! The terrace and pool are really nice and very happening which you can tell from the clientele. The only downside to this hotel is the somewhat cool service from the bar and restaurant staff. The staff in the entire hotel are very young and it seems there is no manager to run the whole thing which is a real shame as it is a lovely hotel. I have seen these comments before and I just wonder when the management who are never seen are going to act on these comments and employ management staff supervising the reception area, the bar, restaurant and pool areas.\n\nReview 18:\nLet me say that San Diego is a great city with lots to do. However, if you plan on stayin at a hotel with ZERO service and overpriced atmosphere, then stay at the Hotel Solamar. There is a general sense with the receptionists that having an attitude and lecturing guests is \"OK\" in the hospitality business. Just ask receptionist Rebecca who instead of rolling with the flow, berated us about luggage checks and even had the audacity to ask \"if we've stayed with them before\" prior to switching from a $500 a night suite , to a room with 2 double beds. Please look at your guest index to see that when guests have already spent $2000 in 4 nights, that yes, they have stayed with you before. And I havent even mentioned the techno DJ by the pool blasting music nightly till 10pm and even on Sundays! Overall, do not stay here. Stay at the Hilton which is much nicer as is the Omni. San Diego is a very laid back place but if you feel like spending a lot of money for a lack of service, then the Hotel Solamar is yours\n\nReview 19:\nLike other Kimpton Hotels, this hotel has a unique, boutique feel to it with very cheery, helpful staff. I stayed here on a recent business trip without issue... until the Friday night, before my very early flight Saturday morning, I had a frustrating time getting sleep as I had to deal with the noise of the outside, pool-side bar. The noise, noticeably louder than previous nights, made me wonder if the hotel was more concerned for its 'scene' and the experience of those bar hoppers than those of their hotel occupants, some of whom need to, shockingly, sleep. I laid there contemplating, \"Is this place a hotel or is it a bar?\" If sleep is your preference, I advise you either avoid the side of the hotel facing the pool on the weekend, or avoid the hotel altogether.\n\nReview 20:\nPossibly the best service I've ever received at a hotel. The front desk staff was as friendly and accomodating as could be, as was the rest of the staff. We Pricelined this hotel, and they were still very accomodating about providing a room on highest floor possible,away from any possible street or nightlife noise. I think it helped that it was December, and hotel was probably not near capacity. My one complaint was the pricing for the parking and for the J-Bar (outside bar on 4th floor). $30/night plus tip for valet parking is excessive. Then I ordered 2 glasses of house wine from J-Bar, at $9/glass for the house wine - again, seems excessive for house wine. But with great location of this hotel, there's so many other options available that it wasn't a problem.\n\nReview 21:\nI live here in San Diego but find many recurring reason to be downtown in the gaslamp, the General Manager is outstanding, Rolly is suberb, and the front desk staff and the valet are amazing...I have been a recurring guest of this property over the past 3 years and just cant say enough about it...While I do belong to bigger hotel chains, the fact that they treat you as one of there family members always lures me back...I have already booked 4 other stays this year...I HIGHLY HIGHLY recommend it for your next visit to San Diego\n\nReview 22:\nNice hotel, clean and stylish. Great location, 10 mins walk to conference centre, 10 mins into main gas lamp area.\n\nReview 23:\nThis hotel is exactly what we expected. The location was perfect (next to Gaslamp District), the room was small, but very comfortable (and quiet). The hotel is right next door to Petco Park (the Baseball Stadium). It was very close to many restaurants, and nightlife. Also, this hotel is very \"Dog\" friendly. We did not bring our dog on this trip but found it very entertaining seeing all guests with there dogs. My only disapointment is that the parking at the hotel is/was $32/night, however, I think you would encounter similar costs to park at any of the near by hotels.\n\nReview 24:\nThis is a nice, upscale hotel, but do not stay here if you want a good night sleep. The pool area and bar, located on the 4th floor, is surrounded by many rooms in the hotel. The pool area is a party area all day and night, until 1 am. It's a great place for 20 - 30 year olds who want to party all night, but forget about a restful night sleep before 1 am.\n\nReview 25:\nMy company booked these rooms - beds were lumpy, noisy and uneven. I'm glad I live within 20 miles and will probably sleep at home tonight. Totally unimpressed from the minute I sat on the bed.\n\nReview 26:\nI usually try to stay within the top 25 hotels reviewed on Trip Advisor but this hotel being listed at #35 gives me much hope for future hotel bookings. We booked the Solamar as a post cruise stay. We were treated like VIP's. Sean at the desk was especally gracious. They even held our friends from the ship, luggage as a courtesy, while we visited. We stayed in a corner room on the 9th floor, with a very deep spa tub. Everything was really clean (something I am always concerned about). The hotel has a very classy, contemporary feel to it. The rooms are much better looking in person than in pictures. The roof top pool and bar was a great place to hang out and have drinks and food (even a swim). Complimentary coffee in the morning in real mugs, crazy animal pattern robes, central to many things to do and see. Our stay was all that I was hoping for and more. The parking was $30 per day which I think is steep but it is catching on at many places. I believe you will love the Solamar\n\nReview 27:\nVery chic hotel with lovely, solicitous staff. The room was large and lovely. Comfortable bed, large screen television, and designer bathroom. So what's the bad news? Our room overlooked the pool/bar area. While the view was pretty, we were treated to loud thumping music EVERY evening and for long stretches of time during the day. The music was so loud that it interfered with the ability to relax, sleep, and even get caught up on paperwork. Unfortunately, we usually request a room away from the elevators to avoid noise. So if you do choose to stay here, make sure that you request a room that overlooks the street (in the opposite direction).\n\nReview 28:\nThe hotel's parking policy is exploitive : $35 (plus tips) per day for valet parking; no self-parking allowed. Similarly, bottled water in the room was $5.50. There was no coffee-maker in the room, so each morning you have to dress and go down to the lobby to get your cup of coffee. The room was so small there was no space for a dresser. Indeed, there were no drawers at all. I had to live out of my suitcase for 5 days. The location was convenient, but not worth all the annoyance. Never, never again would I stay at the Solamor.\n\nReview 29:\nTHERE ARE FLEAS in the HOTEL SOLAMAR!! I was impressed with the decor, the styling and the comfort of the room UNTIL I discovered that the room had fleas. I was stretching in my room when I discovered at least two fleas hopping on my person and on the carpet. As the SOLAMAR is a pet friendly hotel, the fleas, no doubt, are the results of dogs having been in my room. And while the dogs and their owners may have checked out, not so with the FLEAS. Whilst I found the ambience of the hotel charming and would have loved to have remained there, I had to quickly flee the premises for fear of being bitten by the fleas.\n\nReview 30:\nI was trying to find a great place to stay for my 40th birthday getaway and got lucky on Hotwire.com with the Hotel Solamar. The staff was friendly and welcoming. The rooms were clean (includes Aveda amenities). I won't lie the $32/night rate to park our car (valet service) was a little steep, but that's to be expected in downtown San Diego. I read through all the reviews and was a little nervous, as I didn't know what to expect, but upon staying there, we couldn't be happier. The hotel has a great location. Once we parked, we were able to walk everywhere, including shopping at Shorelines Gallery on Market / 4th. The bar at the pool also has great nightlife. I read reviews that the music could be a bit loud, but our room was on the opposite side, and we didn't hear a thing. We will definitely be back for another weekend getaway.\n\nReview 31:\nThis hotel is situated in the center of the historic Gaslamp District of San Diego. We were treated like royalty by the hotel staff. It was fun watching the parking valets \"run\" to get our car. They care about their guests. Try upgrading to a suite, we appreciated the extra space. I we go back to San Diego we will stay here again. The Kimpton chain is becoming our favorite.\n\nReview 32:\nI've generally had good experiences with Kimpton properties but not this time. Perhaps its location - in the Gaslamp District a few blocks from the ballpark - attracts the wrong crowd because I got the impression that most of my fellow lodgers had never stayed outside their homes before and, therefore, had no concept of decorum or consideration of others. Within the first hour of our stay we were subject to some fellows in the room above us hanging out their window and yelling obscenities at passers-by. And at 2 a.m. on the first night of our stay, I felt as if we had accidentally checked into one of the frat houses at UCSD during rush week. The hotel staff was unresponsive to the first incident and slow to respond to the second. San Diego is too competitive a hotel market to put up with lackluster service at a property with an abrasive and abusive client\u00e8le. Next time, I will stay elsewhere.\n\nReview 33:\nA great location and a very stylish hotel. Brilliant staff and some lovely touches such as wine tasting each afternoon. They've totally missed a trick by serving passable Italian wines rather than great local wines though - of which there are many - but hey, a free glass of wine is not to be sniffed at. Would be even better if the rooftop pool was an actual pool, rather than just a plunge pool but the location of this hotel means you'll most likely hit the bars and restaurants of the Gas Lamp rather than loiter by the roof top bar anyway. Its location is a definite bonus, especially if you fancy taking in a baseball game as we did. Petco Park is pretty much next door.\n\nReview 34:\nThe hotel is decent. Nice rooms, pool, bar and lounge. Massive issue with valet though. We chose valet for convenience and since we were concerned with leaving our car at some distance away where we couldn't access it quickly or even just check on it. We paid the insane cost to valet park and you can imagine how upset we were when we realised the valet had broken some of the buttons on the central dash board area (the button to override the autolock had been forced into the dash recess and this had messed up a whole row of buttons). We complained immediately and were told to call after we got back home (since the person we need to speak to didn't work weekends). We submitted a claim, took pictures of the damage, followed up by email and phone and got nowhere. Really such a disappointment considering how much the service cost. And honestly, what kind of company doesn't pony up to fix your property that they broke?? ?\n\nReview 35:\nGreat boutique hotel, the location was the best right at the Gaslamp Quarter. Tip, check in then park a block away it cost $12 per 24 hrs. compared to $24 for 24 hrs at hotel. Fantastic room, beautiful lobby and very nice staff. I paid $100 at Priceline, Hotel website at $250.00 It never hurts to bid low and see what pops for a 4-5 star hotel no matter what city\n\nReview 36:\nEverytime I have been here there has been a problem of some sort. it is a beautiful hotel w/an unimpressive restaurant and room service. Although the hotel is funky and fun looking - they are unorganized. This time we didn't have a remote for our TV, they brought a 2nd one that didnt work and had to send up an engineer twice, just for a remote. Room service was expensive & also unimpressive (and wrong).....then at checkout when the valet brought us our car we had a PARKING TICKET on the windshield. I thought they had their own lot!!! They actually parked our car somewhere where it got ticketed. They obviously said they would pay it, but that is it, I've given it 2 tries.....no more.\n\nReview 37:\nSolamar is by far one of the nicest Kimpton properties I've stayed in. Greeted by very friendly staff who were helpful in getting me into my room 3 hours before the 3:00 checkin. Room was HUGE. So much room to spread out. Bathroom was very spacious and bright. Speakman shower heads. Bed was immensely comfortable. View was looking out over the 4th floor rooftop pool and bar. Wine hour from 5-6 was great and then moseyed up to the bar where John the bartender took care of my beverage needs! Pool and bar area are bustling around 7, but a great place to catch some rays and enjoy some conversation. I will definitely make this my San Diego hotel of choice after my stay here!\n\nReview 38:\nHotel was nice with chic style decoration. Only has Valet parking which is very expensive ($32 a night!). Location is good right in the middle of San Diego. Only problem was the pool partys music (nightclub style) was very noisy the first night we stayed, luckily we were very tired so could sleep through it. Free wine hour and coffee in the morning is also a nice touch.\n\nReview 39:\nThe hotel is beautiful. The staff was very nice and accommodating. However, when you pay this much money for a hotel, they should not charge you for internet access or to make copies in the business center. Besides not having soda machines. I do not care how wealthy you are, no one in their right mind is going to pay $5 for a Coca Cola or a bottle of water.\n\nReview 40:\nI spent two nights at the Salomar and I loved it. They have a great pool deck and bar and the design of the hotel is great. Kimpton has some great perks such as a $10 mini bar credit, free coffee in the morning, a free wine hour in the evening, and free wireless for members. If you are traveling with a pet it seems that they do quite a bit to cater to them. Located in the Gaslamp district. The good: hotel looks fairly new and is in good shape, pool deck area is very nice and includes a bar that also serves food, bathroom was nicely designed, bed was comfortable, and the perks that I noted above. Best of all is the staff - extremely friendly, helpful, and nice. The OK: I had a deluxe room and I thought that it was pretty small compared to other hotels, took a long time for housekeeping to service my room (by 4PM I contacted the front desk to get housekeeping to clean the room). The bad: nothing.\n\nReview 41:\nI've stayed at Hotel Solamar over 20 times now and each and every time I do, it is an absolute pleasure. Business travel can become a real grind but knowing that you get to spend the night at Hotel Solamar makes it something I absolutely look forward to. Congrats to the management and staff at Solamar for becoming my favorite place to stay in San Diego!\n\nReview 42:\nThe Hotel has a great location with great decor but it operates with ZERO emphasis on customer service. Visiting with family for anniversary gathering, our experience was ruined by a staff which failed to uphold and provide service consistent with Kimpton Hotel's Mission Statement and Values. The pool lounge ran by a Mr. Holland was very inconsistent in how they operate. The environment the Solamar staff creates is consistent with boarding school and not a hotel facility. With no leadership beginning with management, everybody just shifts blame with no accountability. Such a shame for such a nice place.\n\nReview 43:\nFrom start to finish, the Hotel Solamar was perfect. A welcomed addition to downtown San Diego. The bell staff was extremely attentive, and check in was flawless. I was shown to my King Deluxe Spa room, and it was awesome. The colors were very well paired- chocolate brown and light blue- my favorites! I decided upon arrival to have a massage in my room. I called the concierge, and had a massage therapist at my door in an hour!! The soaking tub was a great treat, (although tough to navigate if you're short like me!).. The amenities were all Aveda, and well sized! It is true, the pool/bar area is totally chic- and NOT suitable for families/kids- which I think is one of the best features of this hotel! Its just nice to have an oasis in San Diego thats relatively kid-free. Spent an entire afternoon out at the pool- it was like heaven. I cannot recommend this place enough- stay here if you think you're cool enough!\n\nReview 44:\nThe rooms here are just plain fun! Colorful, modern, and check out their leopard print robes in the closet. Literally a stroll away from the trendy gaslamp district, and a short drive from the San Diego Zoo, you can't beat this hotel's location. Plus, they had a complimentary free wine hour every evening, and staying there gives you the priviledge to head up to their very swank rooftop bar that all the kids are lining up to get into. We had a wonderful romantic weekend getaway here, and are ready to go back!\n\nReview 45:\nWe stayed at the Hotel Solamar for four nights in June, 2011. We had requested a quiet room on a pet-free floor and that is just what we got. Our room faced away from the pool and we heard no noise at all. The room itself was large, very nicely furnished with a comfy bed and we were very happy with it. The hotel staff were friendly and the free drinks in the lobby in the afternoon were an added bonus. There was also free coffee in the morning and wine in the evening but we did not have either. We joined Kimpton Hotels and that enabled us to have free internet in the room. The hotel was in a good position for walking to restaurants and I would recommend it highly.\n\nReview 46:\nThis hotel was perfect for both conferencing in San Diego as it just around the corner from the convention center, as well as holidaying as its in the gas light area. The hotel has more character than a chain hotel and is smaller so the service from the front desk was great. The decor was cosy and a little bit querky. The room had everything you need including a safe (essential), ironing board & iron, hair dryer etc.This hotel feels like some thought has been put into everything to make your stay go well. I will definitely consider staying here again next time I visit San Diego.\n\nReview 47:\nHotel Solamar is another fine example of a Kimpton Hotel - chic and swanky. Its location is ideal with respect to the gaslamp district. It is in walking distance to many fine restaurants, a movie theater and Petco park. It is an amitious walk to Balboa Park but it is certainly is an option for most. The hotel was clean and appeared to be newer. The pool / bar area is very nice although I am not sure everyone would be comfortable with the pool area being combined with the bar. The hotel offers complimentary wine each evening in the lobby for an hour. I would highly recommend this hotel to adults. I am not sure it is the best selection for those traveling with children. If you are staying at Hotel Solamar you must visit Heavenly Cupcake across the street and up a block or two. It is a cupcake lounge - serving only cupcakes. A great little treat!\n\nReview 48:\nWe were placed in a room that overlooked the pool which we thought was great, until we realized that meant noise streaming into our top floor room all night long. If you are young and want to party this is a good choice, otherwise look elsewhere. We requested a quieter room and were told that there were none.\n\nReview 49:\nI stayed at the Solamar during a business trip in early September. This is a classy little hotel that lives up to Kimpton standards. They have a free wine tasting every night between 5 and 6 p.m. They also have a terrific restaurant on premesis, and a nice area in the lobby for reading the paper or enjoying your wine. They also have free coffeee each morning. The rooms are nice, and if you join their loyalty club, the wifi is free. The room I stayed in was very clean, had a well stocked refreshment center, and the bed was great. The corner suites are especially nice. They have a nice rooftop bar on the 4th floor, which is a terrific people watching spot. The staff was friendly and courteous, and Angel at the front desk was especially helpful. I would recommend this hotel for either a baseball trip to visit Petco, or simply for business. It is adjacent to the Gaslamp district, and is directly across the street from the Palm restaurant. The hotel is pet friendly.\n\nReview 50:\nThe location of the hotel and the friendly staff make this a great choice for travellers to San Diego. It is close enough to walk everywhere. You can take the trolley [5 min. from hotel] to Tijuana for 5.00 r/t and walk across the border to shop. The gaslamp district and Horton Plaza are only minutes walk away and Petco Park for a ballgame is right there. I am a Kimpton in touch member as there hotels are always clean and hospitable. They make you feel like you are someone special. I highly recommend.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32865, "query_start_index": 32867, "query_end_index": 32867, "truncation_seperator": "... 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{"id": "2516231", "pid": "2516231", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe had such a great time! The pool was awesome! The room was clean and spacious! Adrian and his crew helped us so much! Thanks everyone!\n\nReview 2:\nMy family and I enjoyed the Arizona Grand Resort immensely! The Villa Suite was beautiful; very spacious and functional design - and the bathroom! We could have thrown a party in there! Beautiful! We happily spent a good amount of time lounging in our room. Dinner in the Lobby Grill: Excellent food and service\u2026we were treated like royalty. We were thrilled to find racquetball courts in the fitness center! And what a full and comprehensive exercise facility - there seems to be nothing they don't have. The spa was also lovely, though it's missing a sauna. We spent the rest of the weekend in the water park. My 4-year-old had a ball! The wave pool was his favorite, while I enjoyed floating on the Lazy River with my 7-month-old in my lap. What a gorgeous facility! Plenty of baby and kid-friendly space.\n\nReview 3:\nNasty. Was probably very nice 20 years ago. Rooms need major over haul. Pool Oasis was cool, but it was over populated by 200+ people. Felt like we were ona dirty, low budget cruise or summer camp. So many nicer places to stay, like Camelback Inn, Intercontinental, Marriott Desert Ridge, hyatt Gainey ranch, etc. Will never go back.\n\nReview 4:\nHad a wonderful time! Family of 4 with a 9 and 11 year old had a blast. The nightly DJ / Dance party around the pool from 6 to 7:30 was great fun and provided lots of laughs. Followed by a kids movie around the pool was brilliant. The pool service and food / beverage set up was perfect. Food was good with lots of variety. Spent a couple nites at their competitors resort and this stacked up way better for our family. Very impressed in all aspects. Only downfall was the water park was so full we had to sit in the grass. Apparently they are open to public which did make for crowded seating conditions. I feel that every hotel guest should be able to have a seat to sit in!!!!! The park was large enough that the lines were not long, the pool was not over crowded. The lazy river did get congested but was still very relaxing. There are lifeguards which makes for some relaxation for parents. The water was heated and comfortable. The rooms were perfect with a bedroom to close the kids off. Small refridgerator but no microwave............... darn it!\n\nReview 5:\nMy husband and I traveled with our 11 year old daughter and another couple with a daughter the same age and we all agree...it was a wonderful place to stay. We thought our adjoining suites worked out great and loved the fact that the pool was right outside our door. We spent alot of time at the Oasis and our girls thought the park offered plenty for them to do. We hiked, rode horses, and did some activities outside the resort as well. We would have appreciated the following things: a fridge that wasn't filled with mini-bar items so we could easily store our own things, a microwave, and windows that opened so we could enjoy the beautiful weather. We ate at Phantom Horse, Aunt Chiladas, Rustlers Rooste, the Oasis, the lobby food, and room service. I would have liked more afordable, better variety kid food (they get tired of chicken fingers, corn dogs etc.) The concierge, Martha, was very helpful and we found it was easy to connect with activities. Loved the dive-in movies and magic show!\n\nReview 6:\nWe loved it! The rooms are all suites, nicely and recently redecorated, the gym is wonderful, the spa is too, the grill off the main lobby offers excellent fare, the golf course is beautiful and challenging for good golfers, the grounds are lovely, there is a fabulous water park, great for the family. We were very pleased. It''s located on a giant mountain park where there is practically unlimited hiking, too. cz\n\nReview 7:\nBooked this hotel because Expedia recommended it. It is not a resort in the winter - its just a dated hotel with a $30 parking fee. The biggest disappointment was that there is no mention that the resort ammenities are closed in January and even at check-in, we were told that the fee included the water park! There are many excellent hotels with excellent staff in the Phoenix area. Please don't get fooled like me into thinking this is one of them. The staff had no interest in my issues, nor did they reply to my emails.\n\nReview 8:\nWe stayed in the Camelback building which overlooks the water park. It was very close to swimming pools, waterpark and lobby and resturants. The Resort is at the base of South Mountain, We enjoyed hiking the trails daily. Highly Recommend eating at Rustlers Roost (With-in the Resort) The Fitness Center was Amazing! Ask for Dan if you have a massage...He is wonderful. Never have to leave the resort. We enjoyed the waterpark with the Lazy River. The beds were very comfortable. Most rooms have a patio. The Golf course was very beautiful and fun to play. My 21 year old daughter and her friend came along and loved it too.\n\nReview 9:\nStayed here for a weekend with family and friends. Great deal for a suite although we were in a room/building adjacent to the freeway (noise was not bad) and walk to the pool area was long (it was 112 degrees outside). The pool area is the reason people stay here in the summer: 2 super tall water slides, lazy river, wave pool. Get there early in the day for prime lounging chairs (preferably in the shade) as later in the day it is packed and hard to find even chairs in the sun! Only negative: ordered room service and the pancakes could have been used as land mines or frisbee's, they were that rock hard!\n\nReview 10:\nThis resort used to be dedicated to luxury at a reasonable price with great service. Since their change to \"Arizona Grand\" the quality overall has deteriorated, the service is terrible and the management is pathetic.\n\nReview 11:\nThis is our third year going to this resort. As always a great trip. We go once a year. The kids love the water park, my wife loves the spa, and I love the fitness center. It is the best of any hotel we've ever been too. The price is good for a suite. There is a $30.00 per day resort fee, that includes the water park, spa, and fitness center. The only negative thing is that they used to have the wireless internet included in the resort fee. This year they changed it. You now have to pay an extra $14.00 and change per day to use the internet.\n\nReview 12:\nAs a 1st Assistant Director in the Hollywood film business, first impression are very important in evaluating locations such as what hotels to stay in, where to eat and so on. I am schedule to stay at the Arizona Grand Resort July 19-23 and I had a simple question that I needed answer. I call the front desk that was told someone would be right with me 12 and half minutes later after listening to the music I hung up. This happened again for 8 minutes. I this is going to be the level of performance and I haven't even got there...what is it going to be like when i check in. amhaving serious thoughts about finding different hotel. Thank you Bill Decker\n\nReview 13:\nLarge complex with multiple buildings. Nice grounds and a lot of meeting space. I had a \"villa\". Room was average size but had a large bathroom. Very nice decor, bedding, etc. The events catering and bar staff was great. Has a resort fee which covers internet, gratuities, etc. Beware of sapce under your door leading to the outside. Mine had a small gap as did others in our group. A scorpian found it's way into my 2nd floor room. When I reported it to the front desk they didn't act like it was a big deal. Some inexpensive weather stripping under the doors would fix this. I stuffed a towel in front of the door. While a great hotel I'm not so sure I'd stay here again for having to deal with a scorpian getting into the room and a staff that wasn't too concerned about it - thus the \"poor\" rating.\n\nReview 14:\nWe traveled for a girls weekend and were upgraded to the villas which were fabulous. We had multiple spa treatments, lounged by the pool and loved spending time together at such a relaxing resort. Thank you Arizona Grand for making our stay so nice.\n\nReview 15:\nVery nice place to stay. The water park is great if you have kids. Worth the money. Lots of places to eat near by.\n\nReview 16:\nWe stayed at the AZ Grand after a few very busy days touring through northern AZ so we really wanted a relaxing time. We liked the idea of the golf carts taking you everywhere and they were there right away - of course this was considered \"off season\" but we were happy with the response. First nite just did the pool - not heated as they had said - and then room service - VERY expensive, don't know if families could afford it. We had a spa day the next day which was heaven - again expensive but we had one of the packages and I knew in advance the price - it was our treat to ourselves. Went to dinner at Elements - a place the concierge had suggested - beautiful and delicious. My daughter went horseback riding the following day - again they picked her up - and she was impressed with the \"wrangler\" an the stables. All in all we enjoyed it and would go back - but would NOT get room service due to the expense.\n\nReview 17:\nI travel many times each month on business and the accomodations here were NOT 4 star anything. Very dirty room (our feet were black within minutes of taking our shoes off), fridge didn't work (drinks stayed warm the whole time) the tub didn't drain (after 5 minute shower you were standing in 4 inches of water) and we found a couple of bugs. :( Very disappointed with the room. The water park was good. The onsite restaurants were TERRIBLE. Never would recommend this place!\n\nReview 18:\nThis hotel has it all without leaving... We got a Villa which had a Full kitchen,living room and 2 bedrooms. Great for families. Ate breakfast in the AM had sandwiches at lunch and out to dinner in the PM or order a pizza for delivery.. Water slides and lazy river were great. All very kid/teenager friendly.\n\nReview 19:\nWe are currently staying at AGR and there is nothing resort about thus place!! We are a group of 7 women who wanted to escape and lay by the pool, well what they don't tell you us that their main attraction (the oasis pool and waterpark) is only open on saturday!!! So here we are without a car and there is only a \"family pool\" open! So that means no service, no snack bar no drinks nothing!! To top it off the sign in front of the watermark say they were open from 11-4 today a gate was open and so we went in then a security guard came in and told us we were trespassing!!!!! Choose a different resort if you are looking to relax by the pool! !\n\nReview 20:\nOur family of 5 visited during spring break for 5 days. Each meal the service was horrific especially during breakfast. The buffet was in constant need of replenishment and you had to beg for coffee. Tried to order off the menu, but food came wrong and slow. To use the water park you had to wait in a 30+ minute line so you could scramble for a lounge chair. Instead tried to use the pool by the room and they had only 13 lounge chairs. The housekeepers were pleasant, but room each day was not cleaned until after 3:00PM. One day the water was turned off for the afternoon and still off when we left for dinner at 7:00 meaning no toilet flushing, no shower after a hot day in the sun and on the same day they lost electricity and could not supply towels at the water park. The positive's: room size was great and weather was awesome. We would not go back and would highly recommend looking for an alternate property to visit.\n\nReview 21:\nFamily with two kids ages 8 and 9. This is the place we chose to hang our hat for the weekend, not only to see Brian Regan at Dodge Theater, but to also celebrate our children's school year efforts a week early. We were able to get a fantastic rate which included many perks for food, golf, spa, and the water park. The room was very nice and very comfortable, with a full kitchen, eating area, sleeper sofa, two flat screen tv's (not that we watched very much). The water park was the best for all of us - we all got a chance to hang out and enjoy one other at each water park activity and share in the excitement of it all. The staff at the hotel was top notch at every location we visited on the property, I really appreciated the gentleman who, after check-in, drove/led us to find a parking spot and then to our room location. The ambiance was fabulous. Although we live in Tucson, this will definitely be our Phoenix hotel from here on out.\n\nReview 22:\nBased on reviews we chose the hotel for it's location and amenities. The Oasis Water Park for hotel guests was a pleasant surprise. We found ourselves winding our way down the lazy river the very first night we arrived. The lush mature landscaping was a welcome reprieve from the dusty dry desert and with several pools from which to choose, it was easy to relax in comfort after undergoing a 52 million reno, the rooms were well appointed and spacious. Overall, the hotel was a bit worn with stained walkways and uncollected cups and trays, but a fine family retreat.\n\nReview 23:\nStayed at the villas overlooking the golf course. The golf course was beautiful and challenging. The lobby grill was excellent. Everyone who took care of us was wonderful. Tip: Unless you are totally enamored with children, enjoy the beautiful water park during the week!\n\nReview 24:\nWe have staycationed at the Arizona Grand for the Past 5 years. Each year our stay gets better and even more enjoyable. We keep wanting to go to California for vacation, but the enjoyment at the Arizona Grand keeps us planted right here in Phoenix. This year they upgraded us into one of the Villa Suites. These are the ones that can be purchaced as a home away from home, but the ones that aren't owned, are rented out. So We felt like we were royalty. The room was beautiful and very quiet and cozy with a seperate room that is home to a very very comfortable king sized bed. The three day stay was the best we have had on any vacation, and the hotel staff was very helpful and the bellman even had a golf cart pick us up and bring us to the room. I would highly recomment this resort to anyone traveling through Phoenix, and even Local residence like us. It was very difficult to have to go back to my house after that Grand weekend. Thank you Arizona Grand for making our 2011 vacation one to remember.\n\nReview 25:\nJust a heads up for anyone who might stay at this hotel. My ipod was stole from my bag which was left with the Bell Desk. Since I had to check out before I actually had to leave the hotel, I left my bags with the bell desk at the front of the hotel. A suitcase and a backpack. A thief went into my backpack and took my ipod. Thinking back, I realize that their bag room is not secure at all. Not only do all the bell men go in and out, but anyone could walk in there. It's not secure at all. I do have to say that the security department at the hotel has been helpful (short of replacing my stolen property).\n\nReview 26:\nThe resort is an ok destination for families, especially with younger children (ages 5-17) due to the water park. Service is poor, which is evidenced by the slow service, but also the number of employees in 'training\", which shouldn't occur during the peak season. Appears to be the result of lots of turnover likey driven by lower than market wages (my opinion). The problems could be the result of the documented problems the ownership has with the resort's lender (not that unusual today). Golf course is just ok, lots of blind shots and very tight but a beautiful back nine (nice desert atmosphere) Rooms are suites but are smaller and the bathrooms are very small (sinks are actually in the bedrooms)\n\nReview 27:\nMy family first visited this resort when it was known as the Pointe South Mountain Resort back in April of 2006 for a wedding reception. When we saw the grounds and Oasis Water Park, we made a commitment to stay here as a family at a future time. Sure enough, we came the next year during spring break. We had a blast! Our 3 kids were in heaven at the water park. I enjoyed the adjacent South Mountain Park for my trail running. The fitness center had great equipment. My wife had a great time too, basking in the sun and reading books. A great selection of restaurants were on the property too. All the rooms are suites, so plenty of room for a family of 5 in one room. Service was excellent from the time we arrived and everything was clean. With the great experience we had, we were destined to return. The Arizona Grand Resort has now become a \"must do\" for our family. We have returned in spring and summer every year since 2006. Our kids are now 15/12/10 years of age and enjoy it just as much as the first time. Lazy river, here I come!\n\nReview 28:\nMy family and I had an amazing time. The water park was clean, fresh, and all pools and slides were up and ready. The lazy river was sooo peaceful and relaxing. We also stayed over night and our room was exceptional! Our room was clean and perfect. I really am looking forward to staying again! My boys were sooo happy.\n\nReview 29:\nThis place was recommended by a colleague. Maybe the building I was in is a bit outdated but the room layout is like the rooms found in the Holiday Inn with weak mattresses, the bathroom sinks outside the bathrooms, and AC units turned off (possibly to conserve energy?) with the outside temperatures in the high 70's allowing the stale air in the room to smell like the carpet is drenched in urine. The room was not as cleaned as I expected for this \"Grand\" resort for the nightly cost. I would not buy into this place as a timeshare.\n\nReview 30:\nI really liked the Arizona Grand Resort. It's in a good location, not too far from the airport, the malls, or off site dining, and it has beautiful views of the mountains as well. The rooms were very nice and clean the whole time. We were in Arizona celebrating a family reunion/ 30th birthday party and had two connecting rooms, both with double beds and the sleeper sofas. It worked out perfectly. Yes, it is expensive, but the rates, the resort fees, and all of the taxes are clearly shown when you go to book. And internet, is not free... as it is not at most leisure hotels. Typically only business hotels with a corporate clientele offer free internet. That's life. I thought the water park was great and that the food was good. I especially enjoyed having our Sunday morning brunch before heading home. It was a great choice and I would stay again anytime!\n\nReview 31:\nthe hotel is nice but bring your own food. I was just waiting in an hour wait for the 1 and only place that serves breakfast. I only wanted a breakfast sandwich. There's nothing quick. The staff said that it took them by surprise that people came between 9 and 9:45am for breakfast. When do they think people are coming? 10am? 6am? come on. Terrible. Turned a nice vacation into a poor one. Their alternative is to have a place to get muffins and doughnuts and gelato. Not one thing that's worthwhile for breakfast or that's healthy for you.\n\nReview 32:\nWe expected to have great weekend but we are very disappointed. We stayed at Mountainside. Room was dirty and stinky, very dark, carpet was wet, \u201ccoffee table\u201d and \u201cnight stands\u201d painted few times and cracked. Rest of furniture same. Blanket on the bed didn\u2019t look clean and was ugliest I\u2019ve ever seen. We didn\u2019t even stay there overnight. Thanks God we live in Phoenix only 30 minutes from there. Water park was ok. Very crowded. Staff was friendly. Don\u2019t get tempted buy their website. Everything looks great there with taste of luxury, but its only a good pictures.\n\nReview 33:\nYikes! We were charged a $40 per night \"resort\" fee in addition to fairly expensive lodging costs. The entire place is very very dirty, completely outdated and simply not kept up to par. Food trays were sitting outside of rooms for days, and the grounds are filthy. The \"suites\" are extremely old- very outdated TV, furniture and beds. Horrible mattresses and pillows. Definitely NOTHING luxurious about the place. The water areas are also dirty. Unless this places gets some major money infused into it and is managed properly, avoid it like the plague. The location is not great either. We will never ever stay here again and we certainly do not recommend it.\n\nReview 34:\nwe went to the resort for a friends birthday. we went with a group of 12 in four different rooms. hotel check in is at 4 and we didnt get our rooms till nearly 6pm. ten minutes after we got our rooms 8 police officers showed up telling us to vacate the premises. they could not tell us what the problem was other than we had to leave the premises. management would not speak to us. they told us no alcoholic beverages were not allowed on the premises unless purchased through the resort. no security warning was ever issued. hotel management would not issue a refund leaving us to dispute claims with credit card companies because we were not given goods or services we thought we were paying for. we were treated unfairly. we were embarressed over the situation and we dont feel anyone should have to go through the heartache we went through. stay at the orange tree. they have an awesome guest service department\n\nReview 35:\nWhat a surprise I got when I checked in to this so called resort. First of all, how can you call yourself a reort when you sit next to Interstate 10? There are no good amenities available in the area. I was disappointed at the mandatory $40 a day resort fee that was revealed to me upon check-in. For that you get valet parking, usa today, internet and admission to their athletic club and water park. The water park was dirty, the room leaked water in the bathroom and the staff in the gift/concession were rude. They will not see any money from me again.\n\nReview 36:\nEw! What a terrible place! The best comparison to this place would be a random roadside Motel. Old rooms, tube tv's, tiny bathroom, postage stamp sized towels - the whole place just looked and felt dated and dirty. The food offerings were barely a step above fast foods. The crowd this place attracted looked more like a methamphetamine convention group - tatoos, grossly obese etc. - I could not wait to leave and get a clean shower. The room furniture was old and the place looked like they ran out of money for maintenance/updating. I would not put my toe in any pool/water park water - this place just gave me the chills and grossed me out in all respects.\n\nReview 37:\nWe stayed at the end of July as a \"staycation\" and had an awesome time. The resort is beautiful. The rooms are spacious and gorgeous. The pool and Water Oasis were phenomenal!\n\nReview 38:\nMy girlfriends and I had a fantastic time at Arizona Grand Resort. One of my friends and I live in Phoenix, but we had another friend fly in from NY (where it is much, much cooler). Being out at the pool and the amazing water park, you totally forget just how hot it is. I felt like a teenager again going down the 12-story slides! All the staff we came into contact with were really nice. And, the rooms are awesome. Every room is a suite, so you really can't go wrong. They are so roomy, and there was a nice sitting area away from the bedroom where we could sit, talk, play games, etc. We will definitely be back!\n\nReview 39:\nIf you are looking for a top notch hotel in Phoenix for the whole family try the Arizona Grand. It is an all suite hotel with lots of great updates. They have a water park called Oasis that the kids will love. It includes giant water slides, a lazy river and wave pool. On the weekends they show movies at night which you can watch from the water which is a good thing as it tends to get pretty hot in Phoenix in the summer. They have numerous great places to eat along with a great health club. To top it off when you have had enough of the water park there are pools throughout the resort that you can enjoy with the onslaught of kids. Good location with a golf course on site. 15 minutes to the airport, 20 minutes from downtown and 20 minutes from Scotsdale. Will for sure go again. S.Young Vancouver, British Columbia\n\nReview 40:\nI travel on business relatively often to Phoenix, but stayed at the Arizona Grand for the first time last week on a recommendation by a colleague. I'll now be recommending the resort to other travelers -- both business and pleasure. The Villa Suites were fantastic -- large, roomy, soft beds, and equipped for business and/or pleasure. The staff was courteous, friendly, and very helpful, and the maids in particular did a great job of cleaning my room. The on-site restaurants offered great food and a terrific atmosphere for fun (my colleagues and I really enjoyed our visit to Rustler's Rooste). For fitness, the resort featured a top-flight gym with all the amenities, as well as a gorgeous lap pool. The water slide and lazy river were a refreshing way to get away during the few spare minutes I had on my last day, and I can only imagine how much fun my family will have when I bring them on a future visit.\n\nReview 41:\nI watched the maid wash our glasses and mugs in the sink then dry them with the same cloth she used to wipe down the sinks and counters. She may have used the same cloth to wipe down the toilets but did not see that. I tried to tell the cleaning staff the potential of getting people sink from doing this but none spoke English. New glasses were brought to our room at my request. The staff person carried the four glasses and two mugs with his finger inside them. The cleaning staff and supervisors have no idea how germs are spread. We did not eat at any of the Arizona Grand Resort restaurants of coffee shops in fear that the sanitary conditions were the same there.\n\nReview 42:\nI was sorely disappointed in my two night stay at the Arizona Grand Hotel. The first room we were shown had been left open, smelled like cigarette smoke and the living room light bulb way on the counter. The hotel quickly accommodated us in a second room that smelled vaguely like vomit. Ugh. Neither remote worked for the television, there was no channel guide, the extra pillow didn't have a pillow case and the bathroom garbage can was dirty. And that was just the first hour! The second day we were very disappointed to find the water park over run and no available seating to be found within an hour of opening. Disheartening when that is part of the reason for the trip. This was my third stay at the resort and will be my last.\n\nReview 43:\nnice resort, clean, golf marginal., waterpark is fun good slides and lazy river. Stay away from aunt chiladas on site mexican restaurant..... we love mexican and this place is terrible. overall great family resort, there restaurants are Lacking service and quality, and the overall staff service of the resort is POOR....\n\nReview 44:\nI visited the Arizona Grand Resort in June 2011, with my 3 children ages 15, 12 and 9. This hotel had fantastic service and was very well organized. I was very happy with the size of the room (large bedroom and separated living room). The water park was just perfect. My children loved having the freedom to come and go from the room to the waterpark and the pools. The hotel was quite crowded on the weekend and much more enjoyable during the week and the food prices were astronomical at the hotel. I would caution against this hotel and waterpark if you have children under the age of 6. Be aware there are extra charges for internet and the resort fee, however the hotel waived the internet fee for me when I requested it.\n\nReview 45:\nThis place is beautiful! So much to offer and lots of outdoor seating areas. Lots to do! Beautiful views of the golf course and the city. Great hiking trail and beautiful spa.\n\nReview 46:\nWe went to the Arizona Grand Resort for a 3 day Spring Break vacation with my 10 year old daughter, a girlfriend, and her 9 year old. The kids had a blast, the moms had a nice relaxing time, with drinks by the pool, workouts, and spa treatments. Came back refreshed and wanting to return!\n\nReview 47:\nThe Golf Course and Waterpark were closed, I knew this in advance so we didn't pay any Resort Fees. The service from Check in to Check out was perfect with one exception. Very small issue but worth mentioning. We called the Front Desk for a taxi to go Downtown and we were not told that their service was a Limo or Towncar that it was a $45 charge for a $25 ride. If we had taken a metered cab, it would have been $25. Other than that the rooms were well appointed, quiet and clean. The restaurant was good for breakfast, but we didn't eat any other meals there. You could walk to the Arizona Mills Mall easily. Once you get used to the area, the Resort is easily accessible. We enjoyed our stay here and I would gladly pay the resort fee if I was with my family and using the facilities. Keep up the great work guys.\n\nReview 48:\nI visited the resort last summer. When I arrived at the hotel the room I was assigned had not been cleaned so I was moved to an amazing suite right on the main path to the recreation pool. Movie night floating on rafts while watching the movie with my kiddos was sooo fun. Everyone was exceptionally nice and I am amazed at how affordable the whole trip was. I drove from LA and would do so again just for the low price, friendly staff, and good times.\n\nReview 49:\nWe stayed at the Arizona Grand for two nights this past weekend with several other families and had am amazing weekend. The hotel staff were great - from getting you registered, taking you to parking and your room, room service and the staff around the water park. The rooms were very clean and comfortable. Great set-up for the back patios to enjoy the evenings. The water park was so much fun - the kids absolutely loved the wave pool and the activities. The adults had a lot of fun on the waterslides. All in all an absolutely wonderful stay and we can't wait to go back again this summer! !\n\nReview 50:\nMy wife and I visited in February, it was our third stay in the last two years. We stayed in the new villas that overlook the 1st Fairway of the golf course. The Villas are beautiful, Kitchen, Living Room, Master Bedroom, with a huge bathroom, marble throughout. There was a waterfall right outside our master bedroom, the sound of water at night was very relaxing. The Golf course was in great shape, unbelieveable views, was fun to play, wish I could say the same about my score. We ate at the restaurant only once as we were spending time with friends in Scottsdale; the food was very good and fairly priced. The new lobby / Restaurant / Pro Shop were almost complete, which will add another level of quality of the Resort. We didn't spend time at the Water Park but everyone there looked to be having a good time. All in all we had a wonderful time and will be back again. I would recommend this highly.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31152, "query_start_index": 31154, "query_end_index": 31154, "truncation_seperator": "... 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{"id": "2516018", "pid": "2516018", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOur stay at the Sofitel was very enjoyable. Great room, very nice and friendly service. When we first checked into our room we noticed some large stains on the carpet so we called the front desk. We were then shown two other rooms to chose from, and a porter came almost immediately to move our bags to the new room. It\u2019s in a great location, very close to everything (great shopping!) and we also enjoyed the lounge for pre-dinner cocktails in the lovely outdoor tents. I would definitely return to the Sofitel for its location, amenities and service.\n\nReview 2:\nIf you\u2019ve ever stayed at the Sofitel in Philly or Chicago then you know this is a nice hotel chain\u2026however, LA is lagging behind. The hotel is getting really dated. The drapes and the flooring appear very warn and dusty. The biggest shock was getting to my room and realizing there was no high-speed internet. The staff was very accommodating and moved me to a deluxe room that had high-speed; however, it was a smoking room and I am NOT a smoker. Unfortunately, only the deluxe rooms carry high-speed, which in this day and age is unacceptable. Again, I do want to stress the staff is very nice and accommodating, but their kindness does not over shadow the run-down condition of the hotel. I was told the hotel is going thru a renovation so there is hope it will improve someday. Overall, an okay hotel, but I will not return again until the renovations are complete\u2026 not worth the $$$ right now.\n\nReview 3:\nThe location is perfect for shopping and restaurants. The lobby is beautiful....we checked in and once in our room realized it was cold. We turned on the heater and waited for 3 hours, the room never got warm.....apparently the windows were not sealed. They moved us to another room, this room extremely hot....and the air conditioner did not work. They move us a third time, this room was small but it appeared to have working heat and air. It was 1:30 am before we could finally settle down and rest. The hotel management did not apologize or even offer an explanation...in fact the person at the front desk was rude. We checked out the first thing the next morning and went to the Hyatt which was wonderful. I would never stay at this hotel again. I understand things happen, an apology would have been nice.\n\nReview 4:\nThis hotel is A great location for getting to Beverly hills and west Hollywood nightlife. Staff from valet, to check in, to the bar and house cleaning were very welcoming and friendly. Everything in the hotel is very clean and beds are comfortable. This hotel also has a great gym. The rooms are a bit small but that isn't a problem for me when visiting LA as I would rather be outside. A definite recommend if your wanting to stay in this area and be close to all the best that LA has to offer.\n\nReview 5:\nPros: Good location, good gym, staff very good, some of the rooms are brand new, room service is excellent, decent price for renovation, nice shower. Cons: 6th floor facing the Beverly center is extremely noisy, book the back side of the hotel. The bathroom door broke off of the track and no one repaired it. The bed is too low to the ground and does not have a box spring and slides off of the frame. The sun comes through the room darkener shade. Room, including the bathroom needs additional lighting, very low light levels. As with all Sofitels, no coffee in the room. Beware of cabs across from the hotel, LA is notorious for having cab drivers who claim not to speak much english and will rip you off, some are not licensed cab drivers,our cab driver did not know where Sunset Blvd was located? Hotel lobby looks as though it will be about 6 months before the hotel is complete. Weird wash cloths. Maid service did not make the room up the last day.\n\nReview 6:\nI know this hotel has a great reputation - and the service was top notch and very professional, but this property is not that good. The biggest problem is the location - right next to a major hospital so that you'll be up all night with the sound of sirens on the street below. Maybe there are quieter rooms in the hotel? Also, the rooms are really small-ish and the beds not very comfortable. This place can be a bargain - especially since it is outside of Beverly Hills - but you get what you pay for. Would not recommend.\n\nReview 7:\nI recently stayed here with a friend, having cancelled my own reservation and opting for a shared room. It's been done up and looks great inside yadda yadda no issues there. The reservation I had required 24 hours notice or you would be charged a night. So a week in advance I emailed them, cancelled and they acknowledged back via email. Then I get a $230 something charge to my Visa. Write to them and tell them to immediately reverse the charge which happens three days later. The dollar has dropped and the conversion makes the amount they credited $11.30 less. So I am now out of pocket $11.30 for THEIR mistake. Not a lot of money but no one seems to now want to know about it. Be weary when dealing with this property and ensure you keep all correspondence. They will try it on!\n\nReview 8:\nHallo Travelers, if you book on specal rate its ok , but its not very clean, check the internet cafe next to the reception, you will stick to the keyboard. We found a open bottle of wine behind the flatscreen TV ??? Best are the cool guys at the valet parking, they are so cool that they forget who is the client.\n\nReview 9:\nThis hotel seems to be brand new and maybe that's why we got such a good deal. The design is ultra modern and the rooms are extremely unique as the bed is at an angle and there is window between the shower and the room! There's also a unique \"balcony\" inside the room. The hotel features a restaurant with a chef from the Iron Chef TV show and has a nice Night Club as well. Awesome drinks at this nightclub and they have a patio with cabanas and a fire pit. Problems: Don't stay here unless you are going to the nightclub on Fri or Sat or unless you don't mind falling asleep to booty music. Also, its across the street from Cedars-Sinai so on Sat night we got to hear sirens all night! All in all it really was not that bad for us though. The hotel was definitely the best bang for your buck I've ever got in LA. Try it out!\n\nReview 10:\nVery disappointed you pre pay account 6 months in advance. Total stuff up. Then when u settle your account in full they charge your credit card five days after leaving and when u call they have no records of the transactions very disappointed\n\nReview 11:\nThe worst experience of my life. I called the reservation center 5 days prior to my arrival, asking for a double bedroom, but upon check-in, they had no record that I called, and told me the king-size was the only room available. In exchange, I asked for parking to be discounted as itwa s a whopping 32 $/night, and they said they couldn't do that. So we took the car out and parked it in the Beverly Center for two nights. Then, the room was smelly due to the refrigerator being broken. This was fixed immediately. Upon check-out, they charged me for a double bedroom, which I never got, and they had no record of. As soon as it's time to settle the charges, they recognize I had a double bedroom request, which to me, seemed really convenient.... I was appalled by this. Also, they charged me for the parking for the two nights which we never used. They tried to rip me off...maybe they thought I didn't speak much English, and were trying to take advantage of that, because if a non-native was charged that way, they would pay without a second thought.\n\nReview 12:\nWe stayed at the Sofitel for two nights at the end of a long vacation. The location was great for us, we enjoy people watching on Sunset Boulevard and love going to the Farmers Market which is 5 minutes drive away. We booked on a special saver rate and were happy with having the standard room type which was small but nicely furnished. We asked to change the room for one that had a bath and that was handled superbly, nothing was too much trouble. We were heading out for a meal and the Head of Security spend time asking about our stay and recommended a close restaurant which turned out to be a great tip. This level of service made a difference. On the down side, the valet parking was too expensive as was the internet charge.\n\nReview 13:\nThis is a gorgeous hotel, nicely decorated. But there was so much dust and dirt in each room on the air vent, lights and walls, I am amazed this hotel can be listed as \"clean.\" I stay in LA every month and I won't stay here again. A shame, as the rest of the hotel is immaculate.....\n\nReview 14:\nWas given a smoking room when I requested nonsmoking so room smelled terrible. No effort to accomodate. Carpets stained. Pillows lumpy. $29 daily parking fee and no easy place to park otherwise as crowded corner next to Beverly center. Cool lobby. Okay view of Hollywood hills. Was okay price on hotwire, but would never recommend nor stay again.\n\nReview 15:\nI was very disappointed with the noise level of this hotel. The bar downstairs had LOUD (VERY LOUD) MUSIC all the way until 2am everynight. Overall this is a great clean hotel in a good location opposite Beverley Centre. BUT the level of noise is unbearable. Only stay here if you don't wanted to sleep until 2am.....\n\nReview 16:\nWe stayed here for two nights and absolutely loved it. First time at a Sofitel. The room was immaculate very modern the beds divine. The concierge was so helpful with every little thing we asked.The Beverly hills mall with Bloomies and Macys right across the street, CVS, Marshalls Old Navy and Starbucks also across the street. Within walking distance of Robertson. We did not eat at Simons but heard it was excellent. Great neighbourhood in the area for walking. Will definitely stay at Sofitel next chance I get.\n\nReview 17:\nWe really enjoyed our stay here. First of all, the beds were AMAZINGLY comfortable. The hotel is located in great location. We were very easily able to walk to the Farmer's Market and Grove. The hotel lobby is decorated very fashionably and this was overall a hotel I would definitely return to the next time I am in LA.\n\nReview 18:\nOverrated and overpriced, the rooms are not extraordinary, but admittedly stylish and well-equipped, dimensions notwithstanding. The art is great, especially in the lobby. On weekend nights it seems to be a hopping place for Hollywood wannabes and other LA types. The \"morning-after\" breakfast/brunch scene in the restaurant was a hangover gone bad, with too loud music (DJ brunch? Obnoxious. ), pretentious and pricey menu, and staff attitude. With so many hotel choices in this area, this one can be overlooked.\n\nReview 19:\nThis was my second visit to the Sofitel Los Angeles (last was in 2009) and this outshone our first visit - it was simply sensational! We stayed for two nights and had the most gorgeous room (Suite) with a balcony, exquisite furnishings, wonderful service and a delightful stay. This is now one of my very favourite hotel experiences. We loved it so much!\n\nReview 20:\nSofitel LA = Fantastic location, within walking distance to Robertson Blvd - best shopping in beverly hills if you ask me. Hotel Concierge were fantastic, every bar/restaurant they recommended was spot on !.. Rooms are clean, fresh and very Beverly hills !.. loved it ( amenities are L'Ocitane ), slept each night in the most comfortable bed ever...!.. Sofitel LA - i will be back again and again !...\n\nReview 21:\nI went to a businees meeting at Cedars which is very close to this hotel and I would say the location is great but the hotel was disappointing. The bed was one of the most uncomfortable I have ever slept in at any hotel. The pool area is small, so not a good choice for kids, but there is the convenience of Cedars, Beverly Center and many good restaurants close by. Finally they actually charge extra for Wi Fi, which I could not believe. I'll stay elsewhere in the future\n\nReview 22:\nFirst time staying at a Sofitel property. Being an ex-hotelier, I am very observant when it comes down to service, cleanliness and guest satisfaction. The desk clerks, room service waiter, bartender and bellman were all very friendly and seemed to really enjoy their jobs. I don't remember staying at a hotel that had such a memorable staff. My room was wonderfu with a bathroom to die for (which is very important to me, a femalel traveler). Even though our event was a taxi ride from the hotel, having the Beverly Center mall across the street and several great restaurants within walking distance was a real plus. i will definitely stay here again.\n\nReview 23:\nExcellet staff, nice and clean rooms. Along the line of other Sofitel business hotels with a touch of LA style as well. The pool on the terrace is a big plus. I have looked at other hotels while in LA and I was sooo happy about my choice!\n\nReview 24:\nThis hotel is centrally located, clean rooms and very well priced. We have stayed here about 3 different times over the past few months and think it is a great deal.\n\nReview 25:\nWe were there for medical reasons and the Sofitel was there to assist us at every turn. Their rooms are comfortable and well appointed. The restaurant is delicious and service is quick and excellent. But, the bell service far exceeds any hotel we have ever stayed in. They could not help us enough. They were never without a smile. If this hotel cannot meet your needs, you need to go to a different city!\n\nReview 26:\nThis is the worst Sofitel I have stayed in, I am a platinum Sofitel customer so I have stayed in a lot of them, this hotel offers nothing special, the service is bad, the rooms are awkward with poor Airconditioning, the showers are a joke\n\nReview 27:\nJust a 2 night stay on the way between SYD and NYC. Excellent location, as on the cusp of W. Hollywood and Beverly Hills as well as directly opposite great shopping venues at the Beverly Centre and the discount stores at Beverly Connection (Marshalls, Nordstrom Rack etc). The hop-on, hop-off bus stop was also across the street from the hotel entrance, so very convenient for a short stay as ours with no hire car.\n\nReview 28:\nThe Sofitel is really a gorgeous hotel, and in an excellent central location in LA for shopping, restaurants, etc. They have a swanky bar and nice vibe. I would definately stay here again. That being said, I thought the room was a little small for the price, although fine for a couple. It did annoy me that I moved some items in the mini-bar fridge (to look at the sodas), and they charged my credit card for them because they were moved. Apparently it says somewhere that you you cannot move things around in the fridge. resolved after talked to accounting staff but not a cool policy and Im lucky i noticed it on credit card. Never seen that before at a hotel. But, a nice hotel and experience.\n\nReview 29:\nTraveled to L.A. for a yearly vacation with my girlfriends. We loved this hotel. Friendly, helpful staff, comfy beds, beautiful flowers everywhere. We rented a car for our stay and drove to the beach and all over L.A. , visited wine country, etc. Loved it all\"\"\". I have seen several people mention that there were not coffee machines in the hotel rooms but we had free coffee every morning that was located in the hotel lobby along with free newspapers and computers. We had lunch in the restaurant one day and it was delicious and the really neat thing was the pink cotton candy offered at the end of our meal. We give this place a great big A.\n\nReview 30:\nWe chose Sofitel LA/Beverly Hills after our great experience at the Chicago Sofitel. Luxury, privacy, restaurant, room service, comfort, class, amenities, floor plans all provide the guests the best welcome. Close proximity to fine restaurants, shopping plaza, boutiques, landmarks,etc. The pool area, with luxurious towels, water cooler, and food service is worth the time to indulge in (we brought our own wine and snacks and consumed discreetly!) The club was well attended, with limos pulling up with clientele, good music. The staff, very very accommodating, always smiling and acknowledging every guest or inquiries. Great computer/business and coffee area. Don't deny yourself a Sofite stayl.\n\nReview 31:\nI've stayed here many times and always enjoyed my stay. They have the best Hotel Health Club in Los Angeles. They have a fabulous hostess in the restaurant too which is always welcoming during breakfast. Def. give it a try!\n\nReview 32:\nWe were pleasantly surprised with our stay at Sofitel LA. The service was great, and we had a lovely meal at the inhouse restaurant. The rooms were spacious - we had booked a weekend deal that included an upgrade to a suite.\n\nReview 33:\nWell....for me, being such a shopaholic, this location was absolutely perfect. It was across the road from the Beverly Center...Love this shopping centre! I'll never get used to the tipping concept in the USA, but this hotel was perfect in every way. Great service, great room, and good value for what we were after. I highly recommend it!\n\nReview 34:\nFirst visit to Sofitel LA and was stisfied from the moment we arrived. Welcomed by an extremely friendly hotel staff, you feel at ease right away. The room and bathroom were very luxurius and and exceeded standards, what is general at any other Sofitel I visited before. Also the restaurant 'Simon LA' was a great pleasure, fine dining and service. Located next to Beverly Boulevard the hotel easily accessible by car. If you want a very nice hotel in LA, i recommend the Sofitel and will surely visit it again on my next LA visit.\n\nReview 35:\nGuess what! we had a great time out in the Sofitel Bev Hills bar and Lounge. The have a very nice out door area with space heaters, fire pits, and an outdoor bartender. It's got the best location for shop-a-holics just across the street is the famous Beverly Center!\n\nReview 36:\nGreat hotel. Rooms are nice. Staff is friendly. Rooms a not noisy at all. There are two things which are making my stay a nightmare. The bed.....the bed is some kind of bad joke. Even westin has better beds. Imagine concrete slab with some sort of feather filled thin.....3cm ....duna on it. This is my second night here and I'm looking forward leaving this hotel. It's a shame because people seems to be polite and friendly. The second and the last issue is the concierge......no english los angeles guide available. Just some glossy magazine full of advertisements for guci etc. Yes I'm a tourist. Lol . Unfortunately I have to say that I cannot recomend this hotel. The main issue is the bed. I can ignore that Snob working at concierge and get tourist info from the web.....but good night sleep is the most important thing....which u won't get here. The best bed on my trip was intercontinental followed by cosmopolitan westin etc. Even emergency overnight stay in some \"inn\" on the cost had better beds.\n\nReview 37:\nAs an A Club Gold Member, we've stayed at Sofitels in the US, Canada and Europe - the Sofitel in Los Angeles did not disappoint. The quality was consistent with Sofitel standards and we were very happy with the staff, room and amenities. The fitness center was exceptional - very spacious & well equipped. I highly recommend.\n\nReview 38:\nThis hotel was perfect from the time I walked in. The staff was sooooo friendly and eager to help. The location is perfect, across the street from the Beverly Center, a 10 minute walk to Robertson for more boutiques, a 10 minute ride to Rodeo Drive. I was travelling alone so I wanted to make sure I stayed some place where I felt comfortable and this was it. Despite it being a hot spot, it was quiet in my room. The room was clean, the bed was heavenly, and I never wanted to get out of the shower. It was cool seeing the Hollywood sign in the hills behind my room too. I'd definitely recommend this hotel and plan on returning for a longer stay.\n\nReview 39:\nI stayed here over the Halloween weekend for a girls getaway.The hotel is very stylish, trendy and posh! As well, the front desk and concierge were all very attentive during our stay. The main hotel areas (lobby, front desk, restaurants, etc) are very modern... overall you really feel like you're experiencing a true Hollywood hotel! We had dinner one night at Simon LA, the food and drinks were delicious (a bit pricier, but its like this everywhere in LA). You are also right next to Beverly Centre - lots of shopping if that's what you're in to! We were in a room with 2 double beds, it was quite spacious, comfortable, a little dated... but still in good condition (and clean!). My only complaint is we were in a room near the elevator so it was quite noisy in the early hours of the morning. I would still rate this hotel a 4 star property and would recommend it to anyone!\n\nReview 40:\nThis hotel is great. I liked everything about it. I didn't have time to use pool or spa - but they looked good. All staff very friendly and helpful (as I would expect from a Sofitel). The rate I paid was also very good value (less than what a motel would cost in London). If I was to be very picky I prefer rooms with a bath (this only had a very large shower).\n\nReview 41:\nSofitel LA is a gorgeous hotel, located conveniently next to a great shopping mall. Close to local attractions such as The Grove, Farmers Market. It seems difficult to get a truly central hotel in LA as the city is so spread out, but we found this location very convenient for the sights we wanted to see. Service at the hotel was second to nome. Valet service was quick, breakfast at SimonLA was tasty and again, great service. Our 3 nights were somewhat spoiled by very noisy neighbours, a large group of young dance performers who were using the room across the hall as a sewing / dressing room. People coming and going at least every 2-3 minutes until quite late at night. When we called to complain, the hotel promptly sent someone to sort out the issue, but I do feel that large groups like that should all be placed together on the same floor to minimize disruption to other guests. Overall though, we were very satisfied with our stay and would recommend the hotel to others.\n\nReview 42:\nI made a one day trip to Los Angeles with my 20 year old daughter for an appointment at Cedars Sinai. We chose the Sofitel for it's proximity to both Cedars and the Beverly Center. I loved the hotel. It was clean and modern and gave us great service. I used Expedia to book and the check in was quick, they had all of the correct information which isn't always the case when using online booking sites. The staff was so friendly and helpful and great at anticipating your needs. Gym was up to date and very clean and well stocked. Pool area is lovely, though loud as you might expect on a very busy street but so pretty. My only complaint is that the platform bed was a little hard.\n\nReview 43:\nstayed here august 09 for 3 nights as part of our san diego to san fran drive really cool hotel everything already said by those who have reviewed before and given 5/5 met ferne cotton at the hotel for those that know who im on about! great location for LA and an easy drive just following one road down to beach should you also want to hit santa monica beach\n\nReview 44:\nStayed here with a couple of friends for 4 nights. We were staying on the penthouse floor and was definately NOT worth the extra money! We were not given a joined room as promised. The reasoning was because 'it is not guaranteed' but was for other guests who arrived a couple days before us, and for other guests who were arriving on the Saturday (we arrived Thurs.). We were not able to check into our room until almost 5pm! Even though we arrived at 12pm (it does not take 5hours to clean up one room) No compensation was given to us. Room service was slow.\n\nReview 45:\nI have stayed at this hotel a few times while traveling on business to LA, most recently in Jan. 2008. I very much enjoyed my stays at the Softel LA and would welcome the opportunity to return. The rooms are stylishly decorated, the beds are as comfortable as they come, and the flatscreen TVs are a nice touch. The bathrooms are very modern and have large rainfall showers. The gym is well equiped compared to most hotel gyms. The staff was consistenly friendly and helpful. I had only good experiences at the restaurant and bar. The hotel is centrally located and convenient to the Beverly Center (right across the street), West Hollywood (a short walk or cab ride), Beverly Hills, and Hollywood, as well as many other parts of LA that tourists might find interesting.\n\nReview 46:\nvery nice checkin !!! the receptionist waited for us in the lobby and guided us to the front desk. they call you with your name which really makes it personal. great bar and even greater restaurant. Good location and nice pool outside. best spa I've ever been at. concierge was a bit arrogant but still helpful. great room with a marvelous view to the hollywood hills, seeing dusk and dawn. we can really really recommend this hotel ! !\n\nReview 47:\nLos Angeles was our first stop in a two week holiday in the USA. Good size room, comfortable bed and good amenities. The brought up a kettle when asked and service was always quick and efficient.\n\nReview 48:\nsleep like royalty in what must be the most comfortable beds in the world. Beautifully decorated rooms, lovely restaurant and bar area. In a good location a short walk to Rodea dr and all attractions. Very competant staff\n\nReview 49:\nMy wife and I stayed here on a recent trip to Los Angeles. Smart hotel in a great location, right across the road from the Beverley Centre. The rooms are spacious and comfortable and well maintained. The hotel is within 20 mins walk to Farmers Market and 20 mins walking distance to Robertson Blvd for shopping and star gazing. Being around the corner from La Cieniga Blvd you are close to great restaurants and only a short walk from Santa Monica Blvd and Melrose Ave. Sunset and Rodeo Drv are only a quick cab ride away. The staff are very friendly and helpful and everything is catered for at this hotel. This will always be our choice of hotel when we stay in LA.\n\nReview 50:\nSpent three nights in this hotel in March, the room was spotless, bathroom well equiped, loads of towels and toileties also robes for my husband and myself provided. The beds were turned down at nightime, a note left with information of the next days weather. The beds at Sofitel are so comfortable made in a special way by Sofitel Hotels. I needed a doctor during my stay and the staff were very helpful, because of my illness we had room service which was prompt and well presented and enjoyable. The lobby is very pretty and the staff were very helpfull. If I return to Los Angeles I would not hesitate to stay at this hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26985, "query_start_index": 26987, "query_end_index": 26987, "truncation_seperator": "... 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{"id": "306166", "pid": "306166", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed there on a priceline stay of < $100usd per night so the price was very good. Had a spacious room that overlooked the SunTec fortune fountain that was lit at night. Room had all the regular Conrad ammenities. Good pool for hot afternoon breaks. Staff were exceedingly helpful. Location was a bit difficult getting aound all the buildings but there is underground walkway to the subway. Lots of shopping close by. I'd definitely be happy staying there again at the rate I paid.\n\nReview 2:\nI didn't read the reviews before I stayed at Conrad. After reading them just now, I am surprised that my experience was somewhat different from the other reviewers. Could it be because we booked through a travel agent and was traveling with young children? We (8 adults + 3 children) stayed at Conrad for 1 night on 02/12/2008. We requested non-smoking rooms on the same floor, and we got 4 rooms on the 6th floor, supposedly a non-smoking floor, except 3 of the rooms smelled like the smoking lounge. When we tried to change 2 of the rooms, we were asked to let housekeeping come in to ionize the room. Why didn't housekeeping ionize the room before we arrive? We checked-in at 7pm! After we insisted on changing rooms and waited for about 10 minutes, we got the room change. After the room change, everything was good; the bed was comfortable, fresh and clean. One little note on the bathroom: the caulking in the shower was moldy. I stayed at Mandarin Oriental August 2007 for 4 nights and had a pleasant experience. Between these 2 hotels, I would choose Mandarin Oriental.\n\nReview 3:\nUnfortunately I became sick after a terrible night with cigarette smoke coming into the room from another floor, and very loud party noise from both up/downstairs which was the reason for a completely sleepless night. I had booked my room for 7 nights but we moved out to another hotel after the second night. An air purifier machine was delivered to my room after I declined to change rooms at 2 AM, but this did not help to remove the terrible smell of the cigarette smoke. Then there was the gym.. One of the only two elipticals was defective, and there were stickers at every machine that restricted the use to only 20 minutes during the morning and evening rush hour. This is simply unacceptable for a hotel of this standard. On the positive site the staff were very friendly and were trying to be helpful. This was the first and the last time I will stay at this hotel.\n\nReview 4:\nStayed here for couple of days on business. Had a few issues with room - two single beds rather than Queen which would've preferred , room on small side compared to Other 5star chains,lighting controls antiquated . Room service requests took too long. And No free wifi Internet which is poor given the high price of approx US$350 per night. Unimpressive product overall, expected much better and would stay elsewhere on future.\n\nReview 5:\nThis hotel is across from the Central Station subway entrance, adjacent to a mall and an underground food court, and walking distance to the Convention Center and water. Very convenient. Excellent service: the receptionist remembered my name two days later when I ran into her. Nice touch. The room was spacious. The all-marble bathroom was luxurious. The only complaint I have is the lack of a nightlight and a light switch outside the bathroom. This meant that middle-of-the-night visits woke the other person because one had to turn on the light, then close the door.\n\nReview 6:\nAfter a 13 hour flight me and my husband had to wait over 2 and half hours for our room. When our room was finally ready it was 2 single beds not a kingsize bed which we had previously booked. There was a major error they had obviously overbooked rooms. Also we were disturbed several times even though we had the privacy light on. They offered us free breakfast that morning but that just doesn't cut it. We spent over \u00a31000 on the hotel stay. It was a shame because on the positive note, all the staff were pleasant.\n\nReview 7:\nOk. lets start by admitting that this hotel is not the Mandarin Oriental. It is a 1980's style hotel but the rooms are not small, they are relatively modern and they are clean (except for some of the tiles in the bathroom which need updating). The hotel is however, well located close to a shopping centre that has some good restaurants in its immediate vicinity. The gym is spacious and friendly and the pool is pleasant. There is an excellent Chinese Restaurant located in the hotel itself.The staff overall are very friendly although I would not necessarily pay a lot more to stay on the Executive floor as it often seems to be under staffed, the quality of champagne is quite poor and the quality of snacks it serves in the evenings is not great. The club floor does however have some good views over Singapore. Nevertheless this hotel is a lot cheaper than the Mandarin Oriental or the Ritz and so unless you want to splurge top dollar and receive that slightly better level of room and service then the Conrad in Singapore is a good solid choice.\n\nReview 8:\nWhere to start? I arrived early AM from London, having paid for my room the night before, so I could check in at 0700 in the morning. First off was that \"we're sorry, we used your room -- you'll have to have a room with twin beds\" wasn't a good omen. Second was that the TV would randomly change to B&W from Colour, and that the remote didn't work -- poor QA/attention to detail. Third, when you're seriously jetlagged, you don't need the nightly turndown staff showing at 2100 when you've already gone to bed. The restaurant Oscar's is very so-so, and most food on offer the evening I had dinner were only lukewarm, and the sushi on buffet had seen better hours. There is a VERY GOOD feature, the spa at this Conrad. They offer a 2 HOUR massage called the \"Jet-lag Special\" which is a combination of deep-tissue, foot and head/aromatherapy massage that is UNQUESTIONABLY the best massage I've ever had in 46 years! Next time, even though this hotel is right next to my company's Singapore office, I will stay at the Pan-Pacific, Raffles, or Mandarin Oriental.\n\nReview 9:\nHad a five night stay at the Conrad and enjoyed it lots. Staff are friendly and trying to help wherever they can. A question that did arise was how the daily newspaper allocation was done - one day there was on the other day not - no big issue though. room was spacious and the bathroom wonderful. Unfortunately the doors of the rooms cannot be closed in any silent way and hence one might be woken up in the middle of the night by a door getting shut. Being in jetlag this was a bit annoying and hence there are only four stars on this rating. Did enjoy the fitness centre multiple times and would have loved to take a dip in the pool which is not small.\n\nReview 10:\nStayed at this hotel from 17Dec to 21st 2010. This is one of the best 5 star hotels that I've had the pleasure to stay at. Staff was extremely polite and accommodating. I booked 2 rooms during my stay. Throughout the stay, we had excellent service. Executive breakfast was well stocked with asian and western choices for breakfast. Superior quality restaurants in the hotel. I chose to eat at the hotel even though the hotel is surrounded by a lot of good restaurants. I will definitely stay here again on my next visit to Singapore.\n\nReview 11:\nBooked a quick weekend trip to Singapore and was glad we stayed here. Service was great, breakfast was quality and the location was perfect. Rooms were spacious and comfortable. Will stay here again!\n\nReview 12:\nGot an amazing rate at this hotel thru Agoda. Got a King room in a higher floor. Was given a corner room with an amazing view. What a great hotel!\n\nReview 13:\nIt fits the Hilton chain with all the usual good things about the chain but we struggle to say anything memorable. Executive lounge (service and variety) was better than many Hiltons, staff greetings were profuse at all times, everywhere. We took it because of special offer of $280+++. Location is good but getting taxis in the morning not easy (like many S'pore hotels)\n\nReview 14:\nI booked at Conrads last November 1 for a November 5 check-in. And upon confirmation, i have experienced real customer service. They immediately asked my flight details, requests, like adjoining non-smoking rooms, because they said they wanted to ensure that our rooms would be available as soon as we arrive. And to our delight, we got what we wanted. We only booked regular rooms, but felt the quality and comfort difference from other hotels we have stayed. From small details like quality of pillow cases,.no pillow ends sticking out, reception bringing us to our room, etc. My family claims its the best so far! Very warm and sincere accomodation of the staff. With all these, i just really think i owe them a 5 star review, despite my very busy schedule. This is how much we really enjoyed our stay at conrads singapore.\n\nReview 15:\nStay here on business regularly. A real benefit for the jetlagged is that the gym and pool are open all night, a feature I've really come to look for as I'm normally awake at silly o'clock in the morning. The rooms are a good size, good desks, comfy beds. Bathrooms can be shabby with poor finish. Room service is dependable, chinese restaurant on the 1st floor is not spectacular, buffet lunch in the restaurant to right of reception gets v busy with local office workers. The Conrad is a short walk from the new marina area and about 30 mins from the airport by taxi. A warm welcome and great hospitality.\n\nReview 16:\nOver the past 4 years, I have been to this hotel 3 times and I still love it. The service is impeccable. They don't skip a beat and it is a class act property. From check-in to check-out, I always feel welcomed and taken care of. The rooms might need to be renovated/updated in the near future but they are still very nice. The executive lounge is the best I've encountered in the Hilton family. No matter the time of day, they always have snacks or fruit available. Now that the Promenade and Esplanade MRT stops are operational, it is even more convenient to get around Singapore. It's also a nice walk across the Helix Bridge to the Marina Bay Sands. The breakfast at Oscar's is just amazing and the service is the best. When I think of Singapore, I automatically think about the Conrad.\n\nReview 17:\nI stayed for 2 nights (Fri & Sat) with corporate rate. I got email confirmation from front desk a week prior to my arrival to confirm my arrival time and room preference. When I checked in, front desk staff ushered me to the room and it was actually in executive floor. There were welcome fruits and a box of chocolate, and of course Conrad bear and rubber duck! Although the room was not my preference (two beds room, instead of king size), I really enjoyed the specious luxury room with ocean view where I could see Mer-Lion and fireworks on Sat night. The vicinity to Suntec, millennia walk and Marina bay was great. The room service dishes from Golden Peony were excellent. The only minor drawback were 1) the room was behind the elevators and I heard small machinery noises from wall 2)wired network was out of service, though Wi-Fi was available\n\nReview 18:\nI am a very very difficult person to please. We usually stay at 5*, sometimes 4* properties. I am highly criical if things are not the way they should be. I am happy with this property and have nothing to whinge about!\n\nReview 19:\nStayed at this hotel when I had a business training there. When I first checked in, the room I had was very bad: a) Lingering aroma of smoke in a non-smoking room b) When I asked the hostess who escorted me to the room, she said she couldn't smell the smoke (and it was fairly strong) c) The TV was an antique I asked for a room change and got a better room which had a huge flat screen tv. But the TV remote wasn't really working. The entertainment system was flaky (had a windows error screen on the tv). Overall, the customer service is decent but the room itself isn't fantastic. I've stayed at the Ritz Carlton before and it was much much better.\n\nReview 20:\nfantastic hotel very freindly staff excellent facilities it is a bit far out but near to the underground\n\nReview 21:\nCannot remember exactly when I stayed, but should be around that period... 4/5 Star hotel at 3 stars service maybe. We booked 3 rooms at this hotel for a weekend stay but was really disappointed. There is cockcroach in the bathroom, the pool was under renovation without letting us know when we booked it, we got so many kids who were so disappointed. We wrote feedback to them but never get any response at all!\n\nReview 22:\nEvery year our company gets a suite at the Conrad during the TFWA Singapore Show. We are never disappointed of the facilities, customer attention, room, any aspects of this great hotel. The Concierge Harziyani Azali (Sinci) was phenomenal and very accomodating to our needs. We had very many meetings and sometimes back-to-back. She even helped with the \"traffic\". The Suite came with the Club level facilities, where we had breakfast ( a nice spread ) every day and meetings with customers. Very professional staff anywhere you go. The price of the room is also very reasonable, considering it is the Ambassador Suite. It can definitely be used for a romantic stay in Singapore. It has a spectacular view and the hotel itself is within walk from everything. Thanks once again to Conrad Centennial for her exceptional service!\n\nReview 23:\nOverall, a very good and comfortable hotel. The bed was great, amenities were nice and I particularly enjoyed being able to plug my computer into the entertainment center and work on the large 46 inch LCD TV. On the negative side: expensive and slow internet connection (>$25, although I got a discounted $20 rate through my company), a room safe that is too small for laptops, Oscar restaurant serving large buffets but quality of food is average, Chinese restaurant on 3rd floor didn't have great service. Also, swimming pool is quite small and the setting is not particularly attractive. A few perks come with the business rooms, such as free breakfast and free laundry for a couple of items each day (up to ~$17 per day, which is about one shirt, one pant or 3 pairs of socks)\n\nReview 24:\nSmall room not value for the price we pay. The TV does not face the bed. The tea coffee maker in the room not functional. The remote system which controls the electrical connection in the room does not work at all times\n\nReview 25:\nThis is our second time staying at Conrad Singapore in less than a year. We have a different bedroom, better views but somehow the physical size of the bedroom was smaller. Apparently the breakfast on the Ground Floor was much more expansive, but we like the Executive Lounge for it's less crowded. The staff were also friendly as always and remember names by the second day.\n\nReview 26:\nSince we had god recommendations for this hotel, notably on tripadvisor, we decided to try this hotel. We are very disappointed with it for the following reasons: - the air conditioning does not work properly. You either freeze or sweat. And the bed is not comfortable and the sheet moist. you end up sleeping in wet sheets, or catch a cold - the pillows are bad - the service is poor (so impersonal, and quite rough) - the breakfast is over expensive and the quality is poor, not to say disgusting - the service used for breafast is made of plastic - the chairs at the pool are very uncomfortable (plastic again) - the location of the hotel is not central. It is quite far away from Orchard road - you have to pay internet and wifi connection for each device in the room... so we believe it is totally overrated and its position in trip advisor does not reflect its true nature. Be careful with that.\n\nReview 27:\nPerhaps the nicest hotel I have stayed in in Singapore. We arrived looking somewhat worse for wear after a long bus journey from Melacca. Check in was swift and efficient and the lady who checked us in then personally escorted us to our room. The room was spotless and beautifully equipped - even the TV remote had a leather cover! The bed was a little firm for my personal taste but by no means uncomfortable. It was very big and had wonderfully crisp linen on it. Breakfast was a piece de resistance. More choice than you could shake a stick at, brilliantly presented and prepared. I've often wondered why we cannot get good French butter here in NZ - and now I know it should be possible because that is what they serve with the croissant in the Conrad in Singapore!! My only regret is that I had neither the time (nor the budget!) to stay for a week. The one downside is the ludicrous expense of wireless internet in the rooms. They also charge you TWICE if you use say a laptop and an iPhone in the room - so be warned!\n\nReview 28:\nI stay here frequently when I travel to Singapore. I have business in Suntec City and this hotel is just across the road from the office so it's just perfect for me. Basically, it's what you'd expect from a Conrad hotel. Excellent service, rooms, food - everything. Faultless.\n\nReview 29:\nclean, nice, near to the city, and to the train station. its accessible to the near tourism spots of singapore.\n\nReview 30:\nMy wife and I stayed at the Conrad which is a Hilton Hotel property. The hotel and staff exceeded my expectations. They had a very nice exercise facility that we took advantage of while staying there. The rooms were nicely appointed and absolutely comforatable. The executive level, which I was upgraded to offered a happy hour and snack foods. I would recommend anyone looking for an upscale hotel to take advantage of everything this hotel has to offer.\n\nReview 31:\nFrom the moment we arrived at the hotel, we were treated like gold. The fresh fruit each day was a nice touch and very much appreciated, especially arriving in the early morning hours. We had a room on the Executive Floor and use of the Executive Lounge. Everyone was attentive and very friendly. All staff greet you from the lobby to the Lounge. The breakfast was fabulous as well as high tea and cocktails. Room service was exceptional. Concierge staff were very helpful and accommodating. We enjoyed our stay at the Conrad and would go back in a second. The room was well appointed and very comfortable.\n\nReview 32:\nExcellent business hotel. Very professional staff and overview. Impressive facilities. Staff very responsive and accommodating.\n\nReview 33:\nGreat hotel, and always my first choice when I go to Singapore. Nice big open lobby, quality rooms, and great views over the bay. Servce great as you'd expect. Also a nice scattering of restaurants around the hotel.\n\nReview 34:\nStayed here as as part of a 1 week long holiday in singapore. Hotel was in the marina bay area. The latest place to go to in singapore. Room that i received was really beautiful. comfortable high bed, ample bathroom space, tv channels that goes on and on. In terms of view, i got the city view. Which was satisfactory. Bellhop were friendly. overall nice experience.\n\nReview 35:\ni love the location of this hotel, and the environment there is so nice. I will definitely recommend it to people around me. friend staff, nice food ... good facilities ..\n\nReview 36:\nI stayed at this hotel one night on the executive floor. The room was comfortable and verything looked ok. The executive floor breakfast was decent. There is an outdoor pool in the hotel. The staff was extermely polite and acccomodating. The only down side for this hotel is I think the high price. Other than that it upholds the Hilton standards to the most extend.\n\nReview 37:\nThis hotel was by far the best hotel I have ever stayed at. The price for a room is quite high, but you truely get what you pay for. Room as large as a suite at other hotels, Excellent service, where everybody can do enough to please you. Usually I have problems with the pillows at the hotels where I stay, but at Conrad Centennial they have a Pillow Menu, so that you can choose exactly the type of pillow you like. Pool area and Gym are great and so big that even during \"peak\" times it does not feel like it's filled up with people. MRT station is only 50 meters away if you wish for quick transport around all of Singapore. If your desire is an excellent high end hotel - look no further.\n\nReview 38:\nMy husband and I stayed at the Conrad on our first leg of a holiday to attend the Rugby World Cup in New Zealand to celebrate my husbands retirement. Our stay was faultless. The attention of the staff was outstanding and on our second night a bottle of wine and box of chocolates were left in our room as a gift to celebrate his retirement. Breakfast was exceptional with so much choice it was dificult to know where to start. We had only booked two nights but wish it could have been more. The location of the hotel was perfect. Close to shops and many major attrations. The customer relations staff in the lobby could not do more to help and were on hand all day. There was a nice atmosphere in the bar in the evening.\n\nReview 39:\nWe just got back from a week in Singapore and the Conrad was a fantastic choice. We stayed in an executive room which offered great value with included breakfast, afternoon teas and evening cocktails. We didn't think that we would use the afternoon teas and cocktails that much but it was great to be able to walk down the corridor for a snack. The staff were uniformly excellent - we stayed with a 1 year old and everybody went out of their way to help out. The location is very good - the area outside is a little difficult to negotiate with a stroller/pram until you find the best route to the MRT (enter the Marina bay shopping centre which is right opposite Oscar's restaurant and then you can enter the Citylink mall). The room was large with a very large bathroom. I don't know if it was only for the executive package but there were a lot of additional services like a free pillow menu, very comprehensive toiletry bag for the baby etc. Breakfast at Oscar's was a treat - very large selection.\n\nReview 40:\nOur stay at the Conrad Centennial was the highlight of our trip to Singapore. I debated between a handful of other hotels, but after finding a great deal on Expedia for 2 nights in an Executive Room, we decided to go w/ the Conrad. We bypassed the long line at reception and were taken immediately up to the \"executive check-in\" on the upper floors of the hotel. After checking in, we were invited for complimentary drinks and appetizers in the executive lounge. There is free wifi in this area, so each evening we would enjoy a glass of wine while catching up on emails/work. We happened to be in Singapore for their independence day.. so we enjoyed spectacular views of the fireworks from our room. The hotel room amenities were fabulous.. my boyfriend enjoyed the large TV/entertainment center while I enjoyed the large bathtub with top of the line hair products. The staff was extremely helpful as well. They helped us organize the hop on/off City bus tour & had countless restaurant recommendations. Be sure to have a Singapore Sling at Long Bar (Raffles Hotel) and have chili crab when visiting Singapore!\n\nReview 41:\nConrad Singapore in a classy and elegant hotel. I can usually find something I do not like about a given hotel but not this one. The staff were very gracious and helpful and easily accessible. I had a beautiful room on the corner of the building - I could see the largest fountain in the world ahead of me and the largest Ferris wheel out of the side window. The room left nothing to be desired that I could think of. It had all the small touches that mark a really good hotel. I like to exercise on the road and the Conrad had a great work out room with helpful attendants. They even had mango and apple juice in the exercise room for a refreshing drink after working out! I'm a HHonors Gold member and the concierge lounge was very nice and for breakfast there were actually two areas for us HHonors folks to eat at - one poolside and the other on the top floor (where they served drinks and snacks in the evening). Just an outstanding hotel in the heart of the Singapore business district!\n\nReview 42:\nI stayed here 2 nights for business. If you are into walking, this location isn't too far from the riverwalk. Very clean, excellent service. The only odd thing is that I was travelling on business, I needed to iron a shirt and pants. This isn't possible as there is no iron or ironing board in the room. I was told I get free pressing the day I arrive but I arrived at 2am so I wasn't able to get anything pressed. For the money, I should have an iron. I don't like looking like I live in a suit-case.\n\nReview 43:\nI have just returned from a week in Singapore which included several days at this hotel. Service was excellent as I have come to expect in Singapore and the staff at the Conrad were friendly and efficient. As there were three of us, we opted for an executive room so that we could use the lounge for breakfast and drinks in the evening. The room was a little cramped with twin beds and a rollaway but it was not really an issue for us. The bathroom was large and well appointed with a separate shower. Our room overlooked the Fountain of Wealth which provided a lovely light show each evening. We did not eat dinner at the hotel, although we did use Oscars for breakfast one morning. There was a greater choice of menu items than in the lounge but the view of the three of us was that it was a little too busy and noisy to enjoy breakfast. All in all this was a good choice of hotels for us. Its location in the Marina area was very convenient as we could walk to the Flyer, to Raffles and the river area. We used taxis for longer trips.\n\nReview 44:\nLike many other Conrads, this one is nothing different in terms of its services, food and hospitality. Great place to stay in especially with kids and family. Rooms: clean, spacious, no complains Food: great breakfast selection with piping hot food Pool: did not try Location: about 15mins by taxi to major orchard Service: staffs were very proffessional, helpful n friendly\n\nReview 45:\nSpent 5 days at this marvellous hotel after reading previous reviews on trip advisor. The hotel exceeded my expectations in many ways. Paid for an Executive Room with lounge access where Breakfast Lunch Afternoon Tea and Cocktails including Champagne were freely available accompanied by wonderful canapes - different every night. The food was of good quality, the service excellent, and atmosphere especially on a night overlooking the lights of Singapore truly memorable. The rooms were of excellent size with unobtrusive housekeeping twice daily. Beautiful spacious Marble bathrooms. The hotel is located in Marina Bay next to many shopping centres and a wide choice of restaurants.The concierge was particularly helpful and we navigated the metro (3 minutes walk from the hotel) to get to Orchard Road.\n\nReview 46:\nGreat hotel located at a great location. The lobby gives you a clessy feeling and the check-in staff are always smiling. The room is clean and neat. The bathroom is very nice as well. They have the flat screen tv and DVD player in their rooms and the bed feels extremely comfortable as well. One of the best hotels that i have stayed. We tried the buffet dinner at the oscar (the hotel's coffee house) and the food was fantastic, good buffet spread as well.\n\nReview 47:\nWe stopped over on the way to and from Phuket and stopped at the Conrad on the way for a couple of nights. We got a great price by shopping around online ... my favourite is www.hotelscombined.com. We arrived after midnight and check out was really quick and friendly. The area - Suntec City - has a business focus so if it's Orchard Road shopping you want, then the other end of town would be better. There is a big mall in Suntec, just across the road and you can jump on board the Hippo Bus there too. A ticket for the day will take you around town on a pretty gawdy double decker bus so you can orient yourself. Hop on / Hop off at all the key spots like Chinatown, Little India . Try the food court in Suntec. There are some fantastic stalls ...love the dumplings. We couldn't fault the hotel except for the breakfast. We were on a business floor and had breakfast in the pool side restaurant. Could have been better. Eveything else was great especially the little touches like choclates and fruit every day! Happy to recommend the Conrad.\n\nReview 48:\nThe hotel is centrally located and has the perfect setting for the business traveller. Service is at its best and the hotels provides every amentiry required for a comfortable stay. The F&B does justice to a Hilton hotel. Overall a great hotel and one of the best in the five star segment in Singapore\n\nReview 49:\nIf you decide to go downtown Singapore meaning by the beautiful bay Conrad is a good choice with connections to suntec city conference and mall. The view is however blocked by some other hotels on the bay front. Rooms are comfortable but have nothing special. Concierge in the lobby is outstanding and able to support you for anything. Staff at the executive floor is not as efficient. Ground floor restaurant and buffet is a very good choice in this area.\n\nReview 50:\nThe bedding service is quite good. With the default setting music, warming Conrad bear doll on the table. Like this small details very much. Too bad the bathroom's lighting seems hasn't been checked for a while. The florescent light in the bathroom makes annoying sounds that eventually I have turn off the light to take a shower.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29880, "query_start_index": 29882, "query_end_index": 29882, "truncation_seperator": "... 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{"id": "2514580", "pid": "2514580", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe spent Saturday night there. It is a good location, about a mile walking distance from Time Square, Central Park and Rockefeller Center. The room was very tired. It was an unusually warm day for Nov. 11, and the air conditioner did not work. The room was very stuffy and warm even with the windows open. The bathroom was in dire need of an update. Hotel personnel were nice and the lounge was good too. Breakfast dining room was also fine.\n\nReview 2:\nON THE PLUS SIDE: Good location on 57th Street, 5 minutes walk to Columbus Circle subway, 10 minutes walk to 5th Avenue. Fairly good amenities - bar, restaurant, gift shop. Some staff very helpful. Good local diners (especially The Flame on 9th). Good size double rooms. ON THE MINUS SIDE: The whole place looks tired, dated and grubby. I had a mouldy crumbling bathroom with a toilet that only flushed sometimes. Sinks are in the bedroom not the bathroom! Stained carpets, furnishings and walls. Slow elevators. Some staff downright rude. Drinks and food in the bar and restaurant vastly overpriced. Room service available but no menus/tariffs/details of this in rooms. Everyone in my party of 41 said their rooms were cold. Not good value for the price.\n\nReview 3:\nA hotel that passed it's prime over 20 years ago...they don't care if you stay there or not..no personal service. Location is good otherwise wasting your money. Needed to stay an extra night in NYC, they had rooms available but would not honor rate of $170...wanted to jump it to $345. Changed hotels and discovered YOTEL on 10th Street...loved it! The best thing the Holiday Inn could do was not welcome me and now me and anyone who listens has a new place to stay in NYC.\n\nReview 4:\nStayed here for 2 nights. The hotel and room smelt old and of stale cigarettes, despite it being a non-smoking room. The room was a good size for the city, but is long overdue for a revamp and for some reason the curtains are only there for show and do not close fully! I'm sure the apartments across from the hotel get great views of the guests! On the day of departure it was very apparent that if you wanted help you had to pay for it. I guess they no longer had to be friendly once your stay was over. We overheard one of the baggage store room staff tell a guest if \"you want anything you must pay me\". When I asked the man at the bell hop/ concierge desk if we could book a taxi he laughed and sharply said no, in a very arrogant and rude tone. When we were picking up our bags the staff there asked if we needed to book one, why could the man at the desk not just have taken the time to point us in that direction and be the helpful polite service he should be.\n\nReview 5:\nGood points: This Holiday Inn is in midtown, on the West side, very convenient if you have a car and are driving in from Rt.9/Henry Hudson Parkway, along the Hudson River. The hotel offers a very reasonable deal for room+parking. If you are a Priority Club member, you may get two coupons that you can use for drinks or for a light breakfast in the pleasant dining room. Bad points: The hotel rooms and infrastructure (especially A/C and elevators) are really old and run-down. The linens and beds are okay, but otherwise the room is not great. This hotel has lots of bus tour and international visitors, so it gets very busy! The restaurant is so-so but the staff are friendly. There are not many restaurants very nearby, so be prepared to walk a few blocks--not great if you are a woman traveler alone at night.\n\nReview 6:\nAfter reading some of the reviews for this hotel we were a bit hesitent about what to expect, my husband and two friends stayed for 4 nightsfrom 16th June 2006 and found it to be a lovely clean and very central hotel to stay in, in new york, the rooms were nice and big and the staff were very accomodating. The location was fab, easy walking distance to most of the attractions and very safe, would RECOMMEND anyone to stay there, don't believe all the negative remarks, would definately stay there again.\n\nReview 7:\nmy boyfriend and i stayed here for 3 nights on a romantic getaway to nyc. while good enough value for money, the staff have to be the nastiest and least helpful and friendly i've ever met!!! specifically those at the concierge desk. they kept trying to rip us off about taxis to the airport etc! i've been to nyc plenty of times before so knew what i was doing, but i don't know how many times the staff tried to tell us the meter would be run in a taxi and we'd be better off paying for a private car that cost much more - it's clearly stated in every yellow cab that the flat fare to jfk is $45 plus tip( which is what we paid in the end when we finally got away from them!!). these guys were trying to get us to book a private car for $60 plus tip and wouldn't let it go(obviously they've their own scam going on)!!!!! the rooms were fine and quite large by new york standards and cleaned daily. breakfast wasn't cheap, so handy if you're stuck! i won't be going back there again, simply beacuse of the staff!\n\nReview 8:\nJust back from a very enjoyable stay at the Holiday Day Inn West 57th St Midtown, Found our room to be very large and extremley clean. Was very warm had to turn heating down but this was not a bad thing as it was very cold outside. Room was cleaned every day to a very high standard clean white fluffy towels, clean sheets and everything that we had used replenished. The staff on reception and on the doors couldn't do enough to make our stay very enjoyabe. Great location for getting about, could always get a taxi as soon as you stepped outside and was also within walking distance to most places of interest. Would like to visit New York again same time next year and will definatly book this hotel again. Well done Holiday Inn keep up the good work.\n\nReview 9:\nThis hotel is VERY worn and needs a big time make-over. The hotel lobby looks fine; however, once you enter the elevator just take note the adventure has begun. We stayed on the 12th floor and while the linen was decent, the floors were just disgusting (new carpet needed badly) and the ice machines are located on every other floor (maybe, we had to search for a working one when we were there). The bathroom was small and in need of caulking and painting...truly this was an awful experience and if I hadn't already paid in full on Orbitz for this room using this room I would have RAN from this place!\n\nReview 10:\nI booked this hotel for four days through Hotwire and had a very good experience. We arrived half an hour before check-in, and our room was ready (granted it was a weekday). The staff were very polite at the front desk. The room was modern, clean, and the air conditioning worked great, even though it was 80 degrees out for the first two days we were there. The cleaning staff were very friendly, and kept the room very clean during our stay. The location was fantastic - near Carnegie Hall, the subway, and easy walking distance to Central Park. I would definitely stay at this hotel again.\n\nReview 11:\nI checked in late night and manager and front desk was very friendly...But rooms are very old...not clean..i mean it is obvious that they tried to clean but furniture cannot be clean enough after a certain age and those were very old...rate was acceptable for NYC...\n\nReview 12:\nWe stayed here for 4 nights and we were give this hotel by Virgin Holidays. The hotel lobby and main area is very clean and spacious, but once you go into the lifts and to your floor the hotel seems a bit old in places, the corridors did smell of a wierd odour. The rooms were fine and comfortable and the daily maids were very good. The bathroom was very small and the door did not close. Had no trouble with road noise and slept fine. The beds were comfortable. We had breakfast in the Gotham Cafe and it was very tasty and very resonable. Walking to the heart of NY - Timesn Square, took about 15 minutes. but it was a very nice area and walk. Would use the hotel again, but would look somewhere else first if could get a better price. New York is a wonderful city and everyone who visit will have a great time, can't wait to go back.\n\nReview 13:\nThe room itself was nice but the hotel was extremely noisy. Every door in the entire building slammed shut, so if you needed a good night sleep, you couldn't get it there. Management also not very helpful, in fact, very rude. Location was it's best point - close to subways and Central Park. I guess you get what you pay for. Having had this experience, I would spend the extra bucks and stay somewhere else.\n\nReview 14:\nWhilst understanding New York is expensive, I am horrified that this hotel actually gets away with ripping people off so badly. Travelers beware! Blocked toilet; filthy room - you name it, we had it. What a shame that our first (and probably last) visit to New York was spoiled by this hotel's low standards.\n\nReview 15:\nWell, I'm very remiss in reporting, but we, my son & I stayed here last January (2005) for 3 nights. We enjoyed this stay very much. Hotel was great. We were on an upper floor in the tower. We specifically asked for tower when we checked in. Room was large and everything was neat and clean. Would definitely recommend. Very convenient to subway and Central Park.\n\nReview 16:\nI stay here 3 years ago, hotel was lovely then, i returned this month, we woke up to a mice in the room, we got moved to a smaller smeller room, looking back onmy pics in the room there i a mice in the pics, id never stay here again very disappointed...\n\nReview 17:\nI recently stayed at the Holiday Inn during a business trip. My wife came along. Our room was big and fresh looking. The furniture was comfortable. We had a view of the city. The hotel has a wonderful restaurant and bar. We ate all three of our breakfasts there, as well as one dinner. It is reasonably priced with great tasting food. I am a member of The Priority Club and we got coupons for breakfast or drinks which gave us a discount. Housekeeping does an efficient job. Our room was spotless. We needed more hangers, at one point, and they arrived within ten minutes of our request. The front desk manager, Yudith was helpful and friendly. Thanks for a good stay! !\n\nReview 18:\nHave stayed here a few times and would have no reason to go anywhere else. A group of us stayed there during the NY marathon. Staff were nice. My priority card meant something and I liked that. Could skip Q and could extend check out to afternoon at no cost. This is by far the best hotel I have stayed in in NYC at the price. Rooms are up to the higher Holiday Inn standard and are perfectly clean. Lifts are a problem OK there is not enough of them. Bar is fine and breakfast typical USA. Food is not an issue with so many diners and restaurants nearby. You can order in for a late snack if you want. Location is fine being about 5 minutes walk to 59st Subway and about 15 minutes walk to Times Sq. Its in what looks like a good neigbourhood nicely near but nicely away from the hussle bussle. I will be back.\n\nReview 19:\nWell, well, well, New York City was a blast and I absolutley loved it there! From Times Sqaure to the Statue of Liberty, every bit of New York is beautiful! The Holiday Inn was not so much the same. I'm not saying it was horrible but it was definetly not the greatest. Here are some positive and negative aspects towards the hotel I experienced: Positive: - Free Internet - Iron and Iron Board in room - Good Location - Friendly Front Desk and Staff - Spacious Room Negative: - Got Stuck in the elevator - Window washers appeared outside my window twice at 7am - Carpet was dirty - Bathroom was small - Toilet sounded like it was crying everytime I flushed it - No Conditioner and small shampoo bottle (bring own toiletries) I'm not sticky and I'm not snobby at all but i expected a little better of a hotel. It did not ruin my trip, but if I were to be staying in New York City again, I would rather choose another hotel.\n\nReview 20:\nstayed at the hoilday inn from the 1st until the 6th and had a fantastic time the hotel was perfect for location ,very clean,towels changed daily, fresh coffee every day , very friendly staff and helpfull would definatly stay again and recommend it,for eating try kennedys across the road it is absolutely gorgeous food the chicken in basket was huge and well worth it,\n\nReview 21:\nOur group, 28 Boy Scouts and leaders, stayed at the Midtown for 5 days. What a great experience. The staff was friendly and courteous and went out of their way to assist us when needed. The lobby is very spacious and made a great out of the way place for us to gather before we took off touring the city. The rooms are also spacious and nicely maintained. One morning, my wife and I forgot to bring in the Do Not Disturb hanger. When we returned at 4pm for a short time, we brought the hanger in. It was not with the intention of housekeeping taking care of the room. When we returned later that night the room had been cleaned with new towels etc. How many hotels/motels have done this for you? We had two buffet breakfasts at the Midtown also. Well done! The only possible downside is the number of rooms on 18 floors vs. the 3 elevators (small cars). Pre-planning to leave the hotel works best in the morning or use the stairs (unfortunately, the stairs cannot be used to go up - odd, huh). We recommend it.\n\nReview 22:\nArrived at the hotel two hours earlier than the booking in time but were still able to book to our room which we were very relieved about after a long flight. The room was large and clean. Vending machine for drinks on each floor which was very handy. All the staff were very helpful and friendly throughout our stay and went out of their way to help, particularly when it came to checking out and arranging our transport back to the airport! Very impressed. Enjoyed a lovely breakfast every morning in the hotel resteraunt before venturing out for the day . Very fast and efficient service. Really good location, couple of blocks from central park and times square. Good budget hotel, you get what you pay for and a little bit more! We thouroughly enjoyed our stay.\n\nReview 23:\nOn our trip in August 2005 we received the wrong room, had to return twice to lobby to get correct room. Small and slow elevators. Then when checking out we were over charged on our room and had to talk to manager to get it resolved. They blamed it all on the computer system. Rooms could have been cleaner. Food was good and staff in restuarant were very nice. Would not choose this hotel again\n\nReview 24:\nOur first trip was just an overnighter but it sold us for the 2nd one which was 9 days. The hotel staff is amazing super friendly. From what I understand this in the only hotel with an outdoor roof top pool! It was great snack bar, plenty of towels, and very clean. Both rooms we had were very large which is not normal for hotels in NYC. Beds were very comfortable and the rooms were clean. Parking right under the hotel but make sure to have EVERYTHING out of your car. Also if you want a luggage cart they will not let you do it yourself. Another plus there is a full gym right at the hotel that is FREE! The hotel is very close to whatever you need. Right around the corner on 9th you have blocks and blocks of restuarants try the Five Napkin Burger it was great and Q2 Thai restuarant was awesome. Holey Cream was great for desert! Moonrock diner is great for breakfast right on 57th just 1 block away. 2 blocks to the subway. Take the Staten Island Ferry for free and you get a great view of the Statue of Liberty.\n\nReview 25:\nThis hotel is in a great location but the property is old and the rooms look old as well but they were clean. I was a little concerned with noise at night but found this to be a quiet section of NY and we were never awakened during the night. I will certainly stay at this hotel on my next visit to NYC. I found the front desk staff to be less than attentive but this is NYC and you dont visit here for the outstanding customer service. The bellmen were really good but they are working for tips. I would recommend this hotel to anyone traveling on a \"family\" type budget. There are plenty of great delis and restaurants within walking distance and a subway entrance is just two blocks away. Overall I think the hotel did a good job.\n\nReview 26:\nI recently stayed one night in this hotel for a business trip. The location was perfect (just one block away from where our meeting was held, and very close to Columbus Circle). My room had up-to-date furnishings so it had probably been renovated recently. It was quite spacious although the bathroom was small. The bed was comfortable. I had requested a quiet room when I made my reservation, and was happy to be put in a room at the end of the hall, far from the elevators. Even so, I could hear clearly anything going on in the hallway. Luckily none of my neighbors turned out to be noisy night-owls so I had no problem sleeping. The cafe where breakfast is served doesn't have a lot of ambience, but the service was fast and the food was fine. The room rate was amazingly low for being in such a great location in NYC, making this hotel a fantastic value.\n\nReview 27:\nFirst time in NY and looking for a bargin 3 night 4 day break. This hotel fits the bill. Friendly helpful staff, roof top pool although we were too busy sight-seeing to see it, good location, spacious rooms which I believe are a premium in the Big Apple. If you book with EBOOKERS, who were great and efficient, remember to read the small print because even if you book a non-smoking room with them they can only request it to the hotel. YOU MUST RING THE HOTEL DIRECT TO REQUEST IT! 14th floor stinks of stale cigarettes!!!! Once in your room its not quite so bad. We couldn't change rooms as they were full and had to request new pillows as they also smelt. Didn't ruin our fantastic trip but just wanted to pass on the tip. Also dont bother with the transit bus from JFK to Manhattan. We had to wait 30 mins for a crowded stuffy mini-bus. Take a cab, it must be worth the extra few dollars. Fantastic trip. Good hotel Already saving to return.\n\nReview 28:\nThe location is decent, but the hotel needs some MAJOR remodelling. Rooms are old, smokey, and dirty. Bedspreads look dated. Bathrooms tiny. During my last stay, a bunch of kids were living next door with their mother, and you could hear every word until 11 PM when they went to sleep (finally). I was in a room with an adjoining door that was paper thin. Old dinner plates with caked and dried out food from room service stayed in the halls outside rooms for nearly all day. Very unsanitary. TONS of tour buses and tour groups use this hotel. (Think...kids on field trips going to see Mama Mia). The people who work here are great and friendly. You get the impression that they know the place is a dump, but it's cheap and it's in Midtown so why bother fixing it up. Also, the elevators are extremely SLOW , cramped, and stop on nearly every floor. They do have a very good fitness center. The restaurant is so-so. Toast was dry (? day old bread??). Coffee was decent. The gift shop was a joke. The cash register wasn't working so they had to call in maintenance to fix it.\n\nReview 29:\nI stayed here for two nights. Fantastic location right by the park with a great view of the Time Warner Centre from my 17th floor room. Gym and pool are free, room is perfectly adequate, the shower could use some touch-ups. My only gripe is that the TV had no remote, and came with a keyboard that seemed not to do a thing. I usually stay in hostels, but all the dorms are booked and staying here only cost a little more than a private room. I'd stay again.\n\nReview 30:\nStayed here with my grown up son, the main reason we chose it was we could get a room with two decent beds - we weren't going to share a double bed and two rooms would double the price. The room was OK, yes I agree it was a bit tired but it was large with two king size comfy beds, no fridge, no safe but good aircon and although we were on the road side (12th floor) traffic noise not a problem. Good location, easy walk to Central Park, Times Square, 5th Ave and port area for boat trips. The staff we experienced were friendly, efficient and couldn't be more helpful. So it was cost effective and served our purpose well - we were enjoying New York, shopping, watching the Giants and the Yankees -having a ball, not skulking around in the hotel thinking about the bad review we would write when we got home! !\n\nReview 31:\nI just returned from a conference at John Jay College and stay here as it was the recommend conference hotel. The location is perfect within walking distance to Columbus Circle train station. My room was spacious and quiet. The room was a standard Holiday Inn style, no fancy pillows, bathroom counter tops, or flat screen T.V. Just a nice place to sleep and recoup from exploring the city or attending a conference. I will definitely consider staying again if traveling to the city. Tip: I had a good experience eating breakfast at Balilo's W 57th St (between 11th Ave & West St), cheap and quick breakfast to start the day and only two blocks away from the hotel.\n\nReview 32:\nThis hotel is ghetto the worst i've stayed in New york city i was fooled by those good reviews...i dont know bout the other rooms but the room we got #217 was not impressive at all i didnt even bother taking pictures...old furnitures and it smelled bad since its a smoking room (we had no choice). location is ok not the best...One thing that bother me also that there was someone banging on our door and runs away everytime we open it...i survived 2 nights and will never go back...The service was ok...but i suggest you spend that extra 50$ and get your self a better hotel and location like the Shereton or Hilton.\n\nReview 33:\nOld hotel, not friendly, sade room, no decoration. Not to recommand for a touristic stay in New York\n\nReview 34:\nbooked hotel then saw bad reviews on trip advisor,so was a bit worried. hotel was basic but very clean,very well situated about ten minutes walk from times square ,but away from the noise so you are able to sleep.had most of our meals in hotel and found them really good and not to expensive and a bar in hotel for those who like a quiet drink after a days sightseeing.staff were very helpfull,and a waitress i the restaraunt gave my daughter tips on where to shop.overall loved hotel.\n\nReview 35:\nI cannot believe Holiday Inn would put their name on this building. Everyone that we talked to in the lobby thought the same thing. Air Conditioning did not work, elevators were so slow that there was a line every evening to get on them to go to our room. The rooms need updating, especially the bathrooms. Internet service was like dial up years ago. You could hear the doors of the other rooms on our floor slamming all the time too. Location was pretty good, so we were able to walk all over New York. The beds were clean and comfortable. I should have checked Tripadvisor first before booking at this hotel! We usually stay at better hotels. We were very disappointed.\n\nReview 36:\nFor the price, above average. We had some very specific needs 1) high speed internet access (we don't have a dialup account anymore) 2) clean 3) centrally located, with a short walk to a safe subway station 4) Under $150 a night Holiday Inn fufilled all of these critieria. With Hilton, Marriot, Renaisance and Hyatt all coming in at $220+ for a mid week rate, the $130 rate was exactly what we were looking for. Pros LARGE rooms. Clean. Convenient. Bathroom was very recently completely renovated. Some of these new \"boutique\" hotels in New York which have opened recently have tiny, tiny rooms. Several small grocery stores and a breakfast place one block away, which is very convenient. Cons I had to ask for a room change, which they did with no hassle, because even though non-smoking room, some previous person had clearly smoked. Wall paper in room peeling a bit. Rug and upholstered chair very tired. Staff has a bit of a New York attitude but I grew up in San Francisco so am used to big city perfunctory service. As long as they are efficient and have a reasonable attitude, thats enough. Good value for money, in summary.\n\nReview 37:\nAlthough I reserved (with a credit card) a double room ($219 a night) weeks in advance, I got there and was told it was not available & they switched me to a single, without even reducing the rate. It took 1 1/2 hours to get a hamburger via room service. Conditions were filthy, e.g., remote & phone were layered with scum & toilet was clogged. Worst, I'd get back at 3 or 4 in the afternoon wanting a shower & short nap before the evening's activites, and housekeeping had never touched my room, even though by the second day they agreed to clean the room if I called when I left. Management couldn't have cared less. Their parent company (ichotels) won't even respond to my email complaint to them. I didn't expect much for my money in NYC, but this was a real burn.\n\nReview 38:\nThis hotel was perfect for us, we arrived the day before the blizzard which dumped 19 hours of snow on New York City so the fact you could walk quite easily into the main areas was a boon. Staff were friendly, rooms were very clean and spacious ( i found the cleaning staff to be a treat so would recommend a decent tip!) and as everyone appears to comment, there's a decent food outlet close by. On 8th ave about 3 blocks down on the right, there's a bar called Barcelona Bar which is very good.\n\nReview 39:\npaid upfront in february for 2 rooms (too many kids for one room) in july. 2 hours to check in, to be given 2 rooms 5 floors apart. 30 min wait to access safe deposit box in reception. cheap but not cheerful\n\nReview 40:\nThis hotel was chosen for a function we were attending. Prior to arrival, we attempted to change our reservations; unable to deal with a competent person - so 'assumed' we could do it onsite. WRONG. The customer service was horrible. Entering our room - it was dirty (dust, grime and a used cup); requested a room change to be told \"no\" ... demanded a re-clean - which they claim they did (but not to my standards). We thought about going to a new hotel, but there is no refunds given (period). Also, on our first night there were not wash cloths. We called the front desk and housekeeping for them to act like they've never heard of such items. We could go on and on ... but the bottom line is - we will never stay here again, nor would we recommend it to anyone.\n\nReview 41:\nYocasta was manager when we stayed. She refused to guarantee room cleaning after waiting 11am-8.30pm. If you pay inadvance this hotel is not interested in any room service. Do not pay in advance so that you do nor get nasty surprises.\n\nReview 42:\nThis was the worst hotel of my whole trip by far. Tatty worn out rooms. Never seen a bathroom like it. Remove the door. Unless you are a small short child no way does it work. The saving grace was the fact that it was easy to get to places from. Come on Holiday Inn SPEND SOME MONEY\n\nReview 43:\nWell, well, well, new york city was a blast and me my husband and son we absolutely loved it there,! from times square to the statue of liberty, every bit of new york is beautiful. The holiday Inn is in a great location, huge rooms with 2 double beds, very polite staff, the rooms were very clean and the roof top pool was a nice touch, ideal location for many attractions, can,t recomend this hotel highly enough. We came from england for 5 nights and would definatley stay here again. rayjancra\n\nReview 44:\nMyself & a friend stayed at the Holiday on West 57th in May 2006. The hotel is centrally located, 2 blocks from central park, 10 min walk to Times Square. The rooms were clean & spacious with all you would expect from a holiday inn including TV, Phones, hairdryer, Iron & ironing board & our room had 2 double beds. Within a 1minute walk you have a choice of many restaurants including chinese, indian, italian, mexican, sushi, pubs. There are also a couple of starbucks close by which make breakfast a lot cheaper than eating in the hotel. The staff were all very efficient & professional & the concierge service is good. My only word of warning in this hotel is BEWARE of the international telephone charges as they are extremely expensive!! Other than that I wouldn't hesitate in recommending this hotel & I would stay there again.\n\nReview 45:\nMy daughter and I went to New York to celebrate her graduation from University and we were pleased to find the hotel a good value for the price, convenient to Time Square/Broadway and Central Park. We found the lobby of hotel to be attractive, and the rooms quite well kept for an older hotel - and the only negatives were the hallways were kind of drab, the elevators were slow, and the bar was expensive (even for New York) . We were on the 7th floor and considering that we were in a busy area, the hotel was remarkably quiet. The staff were helpful and overall we were very happy with our four night stay.\n\nReview 46:\nNy husband and I, along with our sixteen-yer-old daughter just returned from a two night stay at the Holiday Inn Midtown. We travel to New York frequently, but this was our first stay at a Holiday Inn. The hotel is very reasonably priced with no frills. Our room was clean with maid service daily. The staff was polite and helpful and the parking was cheap for NYC ($18.00 a day!). The rooms are big with two comfortable double beds, a desk and a chair. It's not romantic,but it's everything you need if you are out all day sightseeing and viewing shows at night. We will book there again. It's all you really need.\n\nReview 47:\nWe stayed at this hotel for one night on Apr. 2, 2010. The elevators were horrible. You had to go up just to go back down again! They were tiny I could fit no more than 4 people (difficult for us because we had a stroller with us). There was a tray of room service trash (which included food) left in the hallway. The tray was there when we checked in at 2:00 and was still there when we left the next day. The air conditioner in our room didn't work. The buffet breakfast wasd horrible and expensive. Next time I will pay the extra money to stay at a nicer hotel in a more convenient area. I am not a hotel snob and it doesn't take much to please me but this place truly was horrible. Stay somewhere else....this place is the pits!\n\nReview 48:\nThis hotel is fine for a holiday. The rooms are small (like all Tourist hotels) but OK. Great is the POOL at the 14th store with a view over the city. Great after a day shopping in the heatness of june!\n\nReview 49:\nIf price is all you care about, then this is the place for you. We were booked into this hotel by our company because of the price but could not wait to leave. The wifi connection was so terrible that I had to go to a local Starbucks to get any work done. The doors on the guest rooms slam so hard when they close so loudly that the walls shake. The walls are paper thin and you can hear everything around you. When you get off the elevator you are hit with the smell of old hotel. We were not impressed with anything at this hotel. The rooms were decent size and the breakfast in the restaurant was okay. We had one concierge that was great but the next one we spoke to was too busy counting money to give us the time of day.\n\nReview 50:\nWe stayed here the first week of July and were very pleased. The rate was perfect for us considering that we refused to pay a lot for a room to sleep in. We have an 11 and 7 year old and we were able to walk to everything we wanted to see and do. Walking is a must in NYC.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31920, "query_start_index": 31922, "query_end_index": 31922, "truncation_seperator": "... 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{"id": "256528", "pid": "256528", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLOCATION: Easy to find by car. A short walk to the Rocks\u00e2\u20ac\u2122 entertainment zone. HOTEL: A very good hotel, clean, though a bit dated. Spacious and bright rooms with great views of the Sydney Opera House and the Harbour Bridge. The front desk staff is capable than most top hotels in Australia, but it still has a long way to go compared with its Bangkok counterpart. Check-in is surprisingly slow. The Head Concierge is definitely one of the most competent concierges I have ever met. He is fast, efficient, extremely professional and his advices are very accurate. CONCLUSION: The hotel is centrally located, but it needs a renovation. Rooms facing the Sydney Harbour have fantastic views. In the end what makes this hotel special is its Head Concierge. When you do not have much time to plan your trip, it really does help to get good advice from a competent concierge.\n\nReview 2:\nStaying at the Shangri-La, The Rocks in Sydney as a weekend away was well worth the premium price tag. We purchased a package that included valet parking, breakfast and a harbour view room. The room was spacious, immaculately clean and quiet. Best of all was the view of the harbour. The higher price of the harbour facing rooms is well worth it. Breakfast was great. Friendly and knowledgeable staff are only too willing to offer assistance.\n\nReview 3:\nWe have stayed at the Shangri-La a few times now, however the addition of the personal greeting upon arrival (the same as they do in Asia) was a stand out of our latest visit. We are always impressed with the food, service and of course the views. Blu Horizon can not be beaten for their expansive cocktail list and again the views are second to none in Sydney. Altitude is a must for dining - the degustation on Saturday nights is pure indulgence and the wine matching is to perfection. The chef is an artist!\n\nReview 4:\nWe stayed here on our honeymoon, it is a nice hotel but the service was lacking on the front desk. The room was clean and the view was good. The major downside is that i settled the bill prior to departure by cash and once we returned back to the UK, they had charged part of this ammount to our credit card. I have been back a week sent 3 emails to both the hotel and Head office and still not had a response. Needless to say im very annoyed at there lack of service and will never be staying there again. I would advise anyone to think twice before leaving a Credit Card imprint with this hotel.\n\nReview 5:\nWhat a fabulous Hotel. From check in to check out we were treated with 5 Star hospitality. The rooms are amazing and the most comfortable beds I have ever slept in. The food is spectacular. Definately the only place to stay when in Sydney.\n\nReview 6:\nI agree to an extent with other reviews that say it is probably more suited as a business hotel. However, it is well located for the delightful Rocks area and Circular Quay. It is seriously expensive now in Australia and this hotel is no exception. In some areas such as housekeeping staff appeared scarce possibly because labour is not easy to recruit and is costly. The Leisure facilities are modest in size, although this would not be uncommon say in other city hotels e.g. London. It is after all, not a resort. For those travellers familiar with Asian Shangri \u00e2\u20ac\u201c La hotels this one does not offer quite the same ambience. That said the staff are pleasant and helpful whilst the quality of food and service is good. It is beneficial to select the Horizon Club option, it has amazing harbour views and attentive staff overseen by the club manager Sabina who is very efficient, extremely helpful and \u00e2\u20ac\u0153tuned in\u00e2\u20ac\ufffd to meeting guest expectations. Finally, would I return on my next trip to Sydney? -yes overall it ticks a lot of boxes.\n\nReview 7:\nDespite being in a prime location and having beautiful rooms and fittings, I still describe my stay as horrendous. I phoned prior to arriving, to request an early check-in, as I had flown to from London, was arriving in Sydney at 1030am and had to prepare for a Board Meeting being held at this hotel the next day. The front desk staff were most unhelpful - after repeatedly replying \"but check-in is at 3pm\" to all questions, eventually they requested a \"priority clean\", but they could not tell me when the room would be ready, and refused to call me when it was, telling me to \"check back every hour or so\". They did not offer any assistance or to store my bags, and I had to humiliatingly ask in front of everyone \"can I shower at the health club\" - as though this was a backpackers hostel rather than a 5 star hotel. The soap/ shampoo/ conditioner/ sanitary bags were not refilled on the second day. Overall, mostly due to its front desk staff, the hotel has a feel of arrogance rather than care for its guests\n\nReview 8:\nThis is my thrid stay at Shangri La. I've found the hotel exactly meets my needs - staff are courteous and friendly, their food service is first class. Rooms are of a high standard and well maintained. I have stayed at most of the five star hotels in Sydney and this is one of the best if not THE BEST Congratulations\n\nReview 9:\nWe stayed here on our honeymoon, in an Horizontal Club room over looking the Opera house and harbour. The room was serviced twice a day. We also got a free bottle of wine and chocolates to celebrate being on our honeymoon from the hotel. Room was very large with a huge bathroom to match. Horizon Club room is well worth the extra money with access to a specific club room for breakfast and cocktail hour (2 hours). The Staff at this hotel were so amazing we can not thank them enough for all their help though our stay going above and beyond the standard we have seen in other hotels. Horizon club staff member Alexis recommend so many places for us to visit during our stay we are so glad we followed her advise to see the best places. Definitely a five star hotel!\n\nReview 10:\nVery hot and humid, we changed rooms three times and every room had the same problem, insufficient AC. The breakfast buffet is terrible. Overall, would not recommend this hotel, definitely not a five star quality.\n\nReview 11:\nWe stayed at the Shangri-La for our wedding night. We were very very disappointed in the stay, but particularly the way our complaint was handled afterwards! On checkout, due to the long list of complaints, we were asked to return on our anniversary for a complimentary stay (to make up for our bad experience). When I emailed recently to book this in, they said the only thing they could do was offer a discounted rate! Appalling, considering we found a needle in the armchair, the sparkling wine was warm, the ice was melted, wine glasses had to be requested (and then were mis-matched), tissue box was empty, choc coated cherries in the fridge were weeks past their expiry date, milk in the fridge was open and then we were billed for breakfast and late checkout when this had already been paid for! The view is the only thing we enjoyed! Definately won't be returning EVER again!\n\nReview 12:\nI stayed in Sydney for the last 5 days of my Australian adventure. By the time I got there, I had enough of traveling -- 30 days, 8 flights, over 3000 kms driving etc..... I unpacked my bags, had a great view (22nd floor -- yes it cost more but, boy, was it worth it!!! ), and great location. The only downside was that you had to walk up Essex Street to get there when you were walking back from the Quay area. :) But at least it keeps you in shape. This was less than a 15 minute walk from the Opera House and 10 minutes from the Quay. I had a 9:55 bridge climb and it took less than 5 minutes to get there. The bed was super comfortable. The internet was free. The shower was powerful and the bathroom clean. I couldn't have asked for a better ending to my Aussie adventure. Also the bar on the top floor was great. If you can't stay here definitely check it out.\n\nReview 13:\nStayed 5 nights in Horizon Club on 32nd floor with Darling Harbour views. Larger than average room, spotlessly clean and with huge picture windows. Drinks and canapes each evening on the 30th floor [with amazing views over the harbour] was an added bonus and we really didn't need dinner afterwards. The staff were the friendliest I've ever come across and always greeted us with a smile and a welcome without being too imposing. . Only downside was the hotel had 100% occupancy at the weekend so you had to queue for breakfast. No-one was annoyed though, everyone was happy to wait until a table became available. Again this was mainly because of the friendly efficient staff. Go to the 36th floor for cocktails, no need to visit look out towers, this is the best view in town. I've already recommended the hotel to friends and will most definitely stay there again.\n\nReview 14:\nMy wife and I went to see Sade in Sydney on the 9th December and we stayed at the Shangri-La, Sydney. We had a very late check in just before mid night and were offered a late check out and up grade both welcome. Room a god size, bathroom spectacular with large bath. Welcome bowl of fruit Excellent blackout curtains and massive bed. All in all everything is done by this hotel to make the stay a pleasant memory. Our room had a view of the Sydney Harbour bridge. We did not eat at the hotel so I can not comment on the quality of the food. As you come to expect with a hotel of this standing the process from start to finish was flawless.\n\nReview 15:\nI am sure it's a wonderful place to stay, has to be with that location, but the high tea is immensely disappointing, as chikkolouise says. From the room, in a corner, no view, one high window only, to the food and like warm tea, and no refreshing of tea. I have declined the offer of a complimentary high tea as I feel it would not serve any purpose and I couldn't stand sitting I that dark corner again. refunding the $44 car parking fee would be more appropriate!\n\nReview 16:\nOnly good thing about the stay was the view we had of the opera house and bridge. Although the room was clean, we asked for non smoking room, room we were given had previously been used by smokers and stank every time we walked in, the front of the safe was hanging off when we arrived, as was the internet box on the skirting. The reception staff were very rude when we checked in, the most friendly and polite people in the hotel were the porters, we had complimentary breakfast included which was just as well as food is expensive in this hotel. I have stayed in other Shangri La hotels and this one did not compare at all well, will not be staying here again.\n\nReview 17:\nThis hotel is beautifully appointed, wonderfully situation and very poorly run. We stayed in a lovely suite overlooking the bridge and opera house and paid a very nice premium for our view. Our room is very, very expensive, especially over the Xmas/New Year period. The management of this hotel is ill equipped to run this hotell. On some days, our rooms were not made, hardly ever got a turn down service. Room service orders went unfulfilled or were very delayed, our car took forever to be brought up from the garage, our air conditioning wasn't working and it took them 2 days to get it fixed. Some (not all) of the concierge and guest services staff were rude and did not seem familiar with local areas and even hotel amenities. I would never stay here again and could not recommend it to anyone. If you have money to spend, you are better off spending it elsewhere.\n\nReview 18:\nThe Shangri-La is not all it's cracked up to be - Described as one of Sydney's newest hotels, it certainly has aged quickly. The staff were very helpful and professional, but the rooms were a huge disappointment and overall the hotel just seemed run down. I would definitely recommend staying at the Observatory Hotel over the Shangri-La any day.\n\nReview 19:\nI stayed at the Shangri La as part of my honeymoon over Christmas 2004. The room was standard, but have stayed in much more luxurious. The customer service was appauling by the concierge. Eveytime we asked something we were given the distinct impression that we were bothering them. Items were added to our bill that we hadn't had, and were charged $250 for phone calls that we hadn't made. We had to complain to the concierge 5 times before the would accept that we hadn't made the calls. We were disappointed that on Christmas Day they insisted that if you were having breakfast you had to be out of the restaurant by 10:00AM so they could set up the restaurant for Christmas lunch. Fair enough, but it would have been nice if we could get a table for lunch or dinner being as we were hotel guests. Sadly this was not the case, and the concierge couldn't recommend anwhere else and quite frankly couldn't care less. We got the impression that hotel guests came second. My recommendation if you are looking for somewhere to stay in Sydney - go to the Intercontinental. It is fantastic.\n\nReview 20:\nOkay, so the room service? Never happened. I was there one week and well, my sheets were cleaned maybe once. And that was because I had to call-but they arrived three days later, all cranky and stuff. There were not rats in my room, but there were Asian Beatles. Also, the quality of the room was poor- half the wall paper was coming of the wall for instance, and one of the chairs was broken. And the toilet? Half the time it didn't flush because either a. the handle was broken or b. it was clogged. I was severely disappointed. For what I paid, I might as well have stayed at Days Inn.\n\nReview 21:\nThe best thing about the Shangri-La was the spectacular Horizon Club and the charming staff. What an amazing view of Sydney spread out below, and a great place for an evening drink. The staff we encountered throughout the hotel were all polished and efficient. We arrived at 9am after an overnight flight and were delighted to find that our room was ready. The room had a wonderful easterly view across the Opera House out to the heads but was quite small and looked really dated. The bathroom is particularly ordinary. However, I would stay here again for the service, and the amazing views from the Club.\n\nReview 22:\nAbsolutely disappointed with our stay at the Shangri-La Hotel. We booked 1 night of their Easter Deal, which is advertised, for 2 adults and 2 children. We were provided with a room that contained only 3 single beds (1 was a fold away and absolutely no room for another) which was meant to sleep my husband, 2 children and I. What a joke the duty manager was contacted and she couldn\u00e2\u20ac\u2122t see what the problem was. She was unable to give us another room, as the hotel was fully booked, she refused to apologise or compensate us in anyway. In fact in the managers own words \"we should be grateful as this is a great deal and the rooms would usually be much more expensive\". My husband and I slept top and tail in a single bed.\n\nReview 23:\nWe paid a small fortune to stay at this hotel for four nights and our room was dirty (stains of 'gunk' on the walls), poorly/cheaply furnished, overlooking a motorway - harbour in distance, rooms not serviced properly, unfriendly staff who were extremely unhelpful, and even smarmy in some instances. Location of this hotel was great but that is where the attributes stop. Oh and there's also a lovely heritage pub right nearby. I read the reviews that say this hotel was a great experience for some travellers and I must confess, it strikes me that these travellers can't have stayed in many decent hotels. Would not recommend (are you joking), would not stay there again.\n\nReview 24:\nMy boyfriend and I stayed for one night in October during our trip around Australia. I found the people on reception to be rude and far from welcoming however....... We stayed in an Opera View Room and we were not disappointed, the view and the decor was perfect and it was the most comfortable bed I ever slept in, we even wrote down the name of the mattress!! We had dinner in our room as it was a romantic night away and we didn't want to see anybody else. The food was fantastic. Overall we had a very pleasant stay and if we are ever lucky enough to go back to Sydney we would both stay here.\n\nReview 25:\nLocation at the The Rocks was great but the rest of the hotel was very average considering the price. This was a very ordinary business type hotel and far less impressive than the Shangri La in Singapore. Guests do not seem to get priority to the bar on the top floor, that is not normal at any hotel. When we did finally get access the staff more or less ingnored us and were really quite rude. I would not recommend this hotel to either the business traveller or tourist. The rest of the facilities were nothing special.\n\nReview 26:\nWe both loved our hotel experience at the Shangri-La Hotel in Sydney, and we would definitely love to stay again some day. The staff were friendly, courteous and very helpful. We loved the room we stayed in, gorgeous corner room with views over the harbour, the bed was so soft and comfortable and the bathroom was a pleasure to ensure we enjoyed the whole wonderful experience. We dined in the restaurant which was another experience in itself - the view was magnificent although we would have loved a room by the window to truly savour every moment of our anniversary celebration. The location is just by the Sydney Harbour Bridge and walking distance to many sightseeing spots, good cheap pub dining close to the hotel, close to the harbour and the shopping malls. The quiet convenient location, wonderful staff and service ensure that we will back again.\n\nReview 27:\nStay away, check in counter need training and all staff. We have had numerous problem but no acknowledment from the management. The korean lady who checked us in need some serious customer service training!! din't smile at all and it felt like we are a burden. Not coming Back! !\n\nReview 28:\nGREAT VIEWS!!! Having stayed at several Shangri La Hotels world wide I must say Sydney Shangri La is rather disappointing. Booking completely messed up, even after calling the four times after an online booking. Had to find someone to park the car, waited 15 minutes to be acknowledged at the front desk on check in and need to wait until late afternoon for a room. Staff rarely smiled or said hello. Never in my life have I seen such a lack of staffing numbers in a hotel. Waited 25 minutes to be seated for breakfast. Very table was either full of people or mess left uncleaned. Similar in the Horizon Club. Hyatt is a far better choice. However the rooms, view, & location at Shangri La Sydney are second to none.\n\nReview 29:\nCheck in was smooth. Very sweet and helpful service. Decided to upgrade to an opera house view, which was worth it after the look on my wife's face. Hotel was very comfortable. Nice bathroom. There was one BIG orange stain on the floor on my side of the bed. Some of the paint was chipping a bit. In general it seemed the room needed a little help, but not too much. My main complaint was (as it was at a similar hotel in Auckland), it's time to get flat screen TVs people. Seriously. It's almost 2010, it's not even funny anymore. Only other complaint was the big hill up from the rocks. I shouldn't complain. My wife keeps telling me it was a good workout. I hear there's a way to bypass it by going through the four seasons and quay west, but that seems like a lot of trouble. Didn't eat a single meal in the place so can't comment. All in all, a very nice place. Would get 5 stars with a flat screen TV and new carpet!\n\nReview 30:\nMy wife and I recently stayed for four nights at the Shangri-la hotel, Sydney Australia and found the accomadation and service far below the service offered by other Shangri-la hotels. The room was small and decorated sparcely, while the bathroom was far from lavish, Considering the prices charged it was quite a let down particularly when we had just arrived from Hong Kong were we stayed at the Island Shangri-la which provided unsurpassed service and accomadation that was large and extremely well appointed. Service at the Shangri-la Sydney was also generally slow. Its a disservice to the Shanri-la brand and the expectation of customers that depend on the brand.\n\nReview 31:\nThe room and staffs are alright. But they double charged my credit card... After I goes back to my home town, I figure out my credit card have charged more than expected. After 1 month of emailing, they finally get it refund... poor billing. messy But the view is stunning and comfort your soul but not your bank.\n\nReview 32:\nThe room allocated to my wife and I was on the fifteenth floor with spectacular views of Sydney Bridge and The Opera House. The staff were polite and attentive at all times and were keen to ensure that our stay with them was a memorable experience. Should we visit NSW again we would for sure stay at the Shangri La, Sydney\n\nReview 33:\nWe have been to the Shangri-La in Sydney 4 times now ,twice celebrating my birthday,once for shopping and once on a conference. When I booked over the phone and told the girl that it was a special birthday celebration she was so nice and we got strawberries with cream , chocs and champagne, which we had while looking out at the fabulous view which was the Harbour Bridge and the Opera House. We enjoyed other parts of the hotel namely the swimming pool, massages, high tea on the top floor, drinks at the Altitude Bar watching the harbour activities. When I went with a conference the room wasnt as good but the service was great. The only downside of the hotel is the steep hill to gain access to the hotel. eg: If you want to visit the Rocks Markets which are quite good its an easy walk down but then if you have knee problems or you hate hills this is an effort to return to the hotel especially in Summer. The corner suites are the best and they usually give you a late checkout if you ask.\n\nReview 34:\nReally good location on the rocks in Sydney with great views of the bridge and opera house. My room was on the wrong side overlooking the highway,but was quiet, roomy, very comfortable, clean and everything you need with a large and well stocked bathroom. The restaurant on the 36th floor Altitude 36 is great. Wonderful views and good food. Quite expensive but not \"toe-curlingly\" so..Good hotel and i would have no problem recommending it\n\nReview 35:\nI have been here twice before and am really disappointed by how awful it was this time. The service was consistently dreadful from check-in to room service. Choose another hotel\n\nReview 36:\nThought we would give Shangri La another chance. Location seemed ideal. Poor service.... room wasn't ready, were advised we would be on high floor, when we came back in the afternoon room still not ready would then be a little longer and we were then given a low floor, as they had already allocated our promised room to someone else. Not five star and not four star - maybe three. Heidi Toowoomba, Queensland, Aust.\n\nReview 37:\nFor our anniversary, my husband and I bought tickets to the theatre and we thought we would treat ourselves to a 5 star experience at the Shangri La Hotel . We decided on the Darling Harbour room where we were looking forward to \"Enjoy panoramic views over Millers Point, Darling Harbour, Walsh and Lavender Bays and west through to the Blue Mountains.\" However the view from our room was very different to this and it was definately not worth the over $400 price tag. For a hotel that promotes its views as an asset I was extremely disappointed and the view we saw could be seen from any hotel along any freeway. We kept the curtains closed to actually block it out. I definately don't feel that this room was value for money and there are other hotels that are cheaper with better views.\n\nReview 38:\nHad a wonderful stay! What a great view from the rooms. Staff were welcoming and really helpful. Would recommend it highly.\n\nReview 39:\nRooms good (we were on the 18th floor), fitness centre good, buffet breakfast good, but when we paid they said that they couldn't release the deposit on our credit card for 48 hours. The booking was worth about $2300 and they took $3700 off my credit card to confirm the room. That is not great: $200 / room / night for how much we might drink out of the mini bar but not that bad. The bad part was that in every other hotel I have stayed in when you pay the bill the debit amount on the credit card is erased immediately. At the Shangri-La they said we would have to wait 48 hours to get our own money back. That is just not right. They couldn't explain why that was the case and when we said \"in every other hotel we have been to this never happens. They acted like that was our tough luck. When a business does this I lose trust and that makes me doubt whether I want to stay there again even though the other parts of the time there were very good.\n\nReview 40:\nLoved staying here. The service was outstanding. The bed was large and comfortable. I did find the decor a little mass produced and tacky. For the price charged for these rooms I would expect something a little more special. I would book a room without breakfast if you can. It is pretty average - you can try the one at the Four Seasons down the road. We ate there one morning and it was GREAT!\n\nReview 41:\nI recently stayed at the Shangri La Sydney for the first time and was very very disappointed with the service and the amount of money i payed for something i got.. i have always wanted to stay at this hotel, and was shocked in the way i was treated and looked after. I would not recommend this to anyone for the amount of money i payed and service i received. It should be giving 100% service and comfort. I have stayed at four seasons hotel and payed less and got a better treatment. will never return to SHANGRI LA...\n\nReview 42:\nWe had a 5 night stay in February in a deluxe opera house room. Good sized room, nice decor, large bathroom and view of the Opera House was good. Only problems we encountered were the tv was very temperamental and the shower temperature never remained constant, but these were minor, rather than major niggles.The staff at the hotel were wonderful and we had a lovely stay here, excellent location for the harbour and the city and I would highly recommend.\n\nReview 43:\nWe stayed at the Shangri-La in Sydney at the start of our honeymoon. We paid on arrival to upgrade to the Horizon level which was well worth it. We had a corner room and it was fantastic. The hotel was great and everyone was very friendly. We had an all inclusive deal which included food and drink credit every day. About two months after we returned from our stay we were sent a bill for additional mini bar items. I made contact and explained that these should have been included in our deal and I got a response appologising for their error. However they took this money off my credit card and I am still fighting to get it back now - months later! Sadly this has put a sour feeling about the experience! So beware!\n\nReview 44:\nthis hotel is just amazing !!! its seems like its new ...the location is perfect and the harbor view rooms are just beautiful ....the views are simply amazing ... the rooms are also very spacious ...during our stay in sydney..we stayed 2 nights here and 2 nights at the four seasons and this one is just 10 times better !!! we had an opera house room view one night and darling harbor view the other night ....both were just beautiful ... the location is also perfect....very close walk to the funky the rocks area ...and also to the harbor ... the service was great as well....only downside was a bit of wait at the reception at all times ! check in, check out, inquiries - you always had to wait 15-20 minutes and thats really not long but you just spoiled with everything else that it seems long =) Would definitely recommend and we will stay here again if we go back to sydeny\n\nReview 45:\nDecided to treat myself to an suite on Australia day overlooking the harbour. From the moment that we arrived to the moment that we left it was nothing short of spectacular. The rooms have the most amazing view, comfortable beds, awesome bathrooms. The club-lounge with the view over the harbour is just fantastic. The location is excellent also. It is expensive but trust me when I say you actually get exactly what you pay for.\n\nReview 46:\nAfter staying in the Shangri la Cairns (which was fabulous !!!) we went onto the Shangri la Sydney expecting a similar experience. We were bitterley disapointed. We \"upgraded\" to a club room at an additional cost of $99 per night, we had requested a non smoking double but got a smoking twin. As our stay was over Christmas & New Year we were told that we were unable to move as the hotel was full. The room was shabby and in need of redecoration. Not at all what you would expect when spending staying in a 5*\n\nReview 47:\nAs part of our honeymoon world tour we booked the Shangri la as it had been highly recommended. As we arrived Richard Branson was just leaving, he had been staying, so you know it's got to be good! It was sensational with views to die for of the Harbour Bridge and the Opera House (Grand Harbour View Room). The room is spacious with a large grand bathroom( wife even took a photo of it! ).Try the Altitude restaurant on the top floor( dress code smart) expensive but worth every penny. Staff throughout the hotel were excellent and the concierge amazing, he remembered our name every time and recommended some great trips,bars and restaurants.This truly is a 5 star Hotel with facilities and staff to back it up. Would only stay here if and when we come back. Don't look elsewhere!\n\nReview 48:\nRoom smelled really damp. The reason for it was that in bathroom there was no air circulation. One day I washed 1 peace of underwear and hanged it to drying line in bathroom. Full 24 hours later it was still wet!! Room was nice, kind of small but we could not stand the smell. Location is on hill and kind of hard to reach, which bothered us as we did not have car. All staff we met was asian.\n\nReview 49:\nThis review is being written four months after our stay but the memories are very vivid and excellent. We stayed for our wedding anniversary, and from our first greeting at the desk, to dinner in Altitude to our departure; all service and standards were exemplary and showed what a great 5 star hotel ought to do. The rooms are immaculate and the location is terrific for scenic walks around Sydney's Rocks and Circular Quay area.\n\nReview 50:\nWe stayed at this hotel for 4 nights with our 3 kids. We have traveled all over the world and I have to say we really enjoyed this hotel. Great location, great service, great view, helpful staff, comfy beds, and quiet. Even though there seems to be a lot of business travelers at this hotel- we did not feel out of place with our three children. The only thing we didn't care for was the breakfast buffet - we noticed some of the guests touching the food instead of using tongs provided (which probably happens at all buffets) but it was a tad bit disconcerting since we just happened to be visiting when the media was focusing on the arrival of swine flu in Australia. But the hotel did offer a-la carte menu so we chose that instead. Overall a great stay and we would definitely choose this hotel again!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31511, "query_start_index": 31513, "query_end_index": 31513, "truncation_seperator": "... 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{"id": "2515634", "pid": "2515634", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI found the Hotel quite plain and the staff unhelpful--and in a couple instances, rude. I arrived late and asked for a quiet nonsmoking room. I was assured of a quiet room. The room I was given is literally next to PETCO Stadium and the roar from the crowd and the revelers was intense both nights of my stay. Another guest I spoke with said her room, on the other side of hotel by the Convention Center, was also loud, with Amtrak and commuter trains and traffic noise constant. I went back to the desk and asked the manager on duty for a quiet room, perhaps something interior. He said, \"Well, there are basically no quiet rooms in the hotel with the stadium on one side and trains running on the other. The Marriott down the street is actually quite nice and quiet. Stay away from the OMNI unless you have no other choice.\n\nReview 2:\nMy husband and I stayed here for our honeymoon and everything was perfect. The location is great, and the staff was so friendly and helpful! We got a free room upgrade to a corner room with a beautiful view of the water and Petco Park. We couldn't have asked for a better place to stay--so many happy memories!\n\nReview 3:\nThe room was comfortable enough but the noise from the trains was a real problem. Their whistles can blow at any time of day or night and you need to be pretty high to avoid them. I would have checked out if I had not been on a business trip.\n\nReview 4:\nLocation - fantastic - at the bottom of the Gas Lamp district and so just a 2 minute stroll to numerous bars and restuarants. Parking - had a rate that included valet parking so this wasn't a problem. Room - beautiful room on high floor overlooking bay Food/Drink - breakfast was fantastic. Excellent bar and good choice of cocktails although quite expensive as you would imagine in a hotel of this calibre. Staff - for such a large upmarket hotel, I found the staff to be very friendly and helpful An expensive choice but certainly worth it. We will definately stay here again.\n\nReview 5:\nI attended a conference at the hotel. The conference was over subscribed with 500 people, but the hotel's conference space was perfectly able to seat and efficiently deliver multiple meals that were unusually good for conference food. The hotel itself was excellent in essentially all respects. Great gas lamp district location, efficient friendly check-in, clean spacious room with nice view, comfortable bed, well equipped bathroom, free high quality wifi everywhere (although they did charge $3 for receiving a Fed Ex). I have always loved the San Diego Marriott, but it now has serious competition!\n\nReview 6:\nI booked this through Hotwire and got a rate of abot 250USD over a weekend, a big saving on the usual 500 USD price tag. First, location is great for the Gaslamp district and for Petco Park, we could see right into the stadium from our window. The room was adecent size, and was fitted out in a modern if somewhat cold style. Poool are was nice agin but felt sterile. My main complaint was what seemed the rather dismissive receprion staff. Not very welcoming at all. They also charged me for valet parking when I did not have a car, and when I pointed it out, I was asked if I was sure I didnt have a car?? No apology. I also handed in a handbag I found in the lobby to reception- no thanks whatsoever. Would not have been happy paying the full rate for this place.\n\nReview 7:\nI requested a non-smoking room. They didn't have any left and forced me to stay in a non-smoking room. Ughh! For this kind of money, you would expect more.\n\nReview 8:\nI'll keep this brief - since this is all that matters - YOU WILL NEVER GET A GOOD NIGHTS SLEEP HERE !!! Why - the damn train - at 3:30 AM nightly. The hotel will not be kind enough to share this -and why should they - No one would stay! The property is beautiful, staff is excellent, food was fantastic (gym sucked) - just you can't sleep - ugh !!! !\n\nReview 9:\nThe Omni is was overpriced for the accommodations. I stayed at the Airport Courtyard last week for $100 less and had a better room with better service. The noise level at the Omni is awful. My 10th floor room was right next to the stadium, but even on nights when there was not a game, the street and trains were impossible to sleep through. Moreover, the food was awful and overpriced. One half block away the food costs 50% less and is much better. Finally, the doormen were most often than not talking to one another and not helping with the door. I would not recommend a stay here. I stayed for 6 nights, but wanted to leave after the first night.\n\nReview 10:\nOverall well managed hotel. Everyone seems to have their hand out though from doorman to bell to pool. No prob we never skimp, usually have a stack of palm folds of $5 to $20 ready in the pocket for good service, but dont be a donkey and then rudely expect something. Our corner junior suite was a fantastic room with a comfortable bed and balcony. Request higher floors for a good view. Breakfast came on time with the paper to our specifics everyday. Chocolate martinis are about the best she ever had. It is a competive market but Gaslamp, Petco and Conv Cntr proximity make this a great choice and impeccable Omni quality. Prob our favorite brand.\n\nReview 11:\nA beautiful property, next door to Petco Park and within a block or two of the famed Gaslamp District. Very close to 100 or so restaurants. Service was terrific all the way through.\n\nReview 12:\nThe staff was outstanding -- courteous, prompt, attentive. The hotel was nicely kept. The problem? Rampant cost cutting. Towels were thinner than Wal-Mart shop rags (really atrocious). \"Spring Break\" atmosphere, lots of noise until well past 3 AM from nearby clubs. Room was small, even by French standards and accounting charged me $44.10 for two bottles of water. Oops. Never mentioned my overnight package at the desk. Oops. $35 a day to park, $9.95 for Internet that's free most anyplace else. I almost expected a bag fee ... Nickels and dime charges from a fairly pricey place. Thanks, but I'll stay someplace else. OMG ...\n\nReview 13:\nStayed at the Omni from May 25-May 27.. just a short trip after a 15 day cruise... the Omni was fantastic.. great service.. nice rooms. They sent us a small bottle of champagne, a rose and some chocolate covered strawberries for our anniversary.. My son got cookies and milk every night.. We stayed in room 2033 and it was directly over the stadium.. which they had a game the day we arrived.. it was great. My son got in the pool a bit the night before we left.. it was to cold for me, but he said the pool was warm. The hotel is convenient to the gaslamp district and a short distance to the seavillage... we walked almost everywhere. The parking for valet was $30 a night... But in every big city you pay something for parking. We did use the car on the second day, so I think it was worth the $30 to drive in and out without worrying. All and all I think it was a great hotel, nice people, clean.. I would recommend it.\n\nReview 14:\nHmmm...odd.... Pros: location, location, location (literally across the street from convention center)...main meeting point in lobby & bar for everyone at convention; clean & modern rooms; standard/expected omni expectations fulfilled, i.e., modern, clean rooms, delicious and prompt room service Cons: no spa - they need to \"order in\" a massage therapist for you (hint....go to lowes spa - it is off the beaten path on coronado so you can get a last minute appointment even during the height of conventions season). Odered room service at 9:15 pm - wanted some hot chocolate with my bagel. The outsourced hot chocolate vendor closed at 9 so no hot chocolate for me. What??!! Odd..strange... still...location and cleanliness outweigh my \"cons\". i would def stay here again for next convention. Candid traveler photos posted here are completely accurate and not from me. Enjoy!\n\nReview 15:\nThe Omni San Diego is sleek. The bell & valet staff are some of the best I've ever met- friendly, knowledgeable, helpful and surprisingly always in a good mood. We had a great view of the convention center, harbor & Coronado from our room. The beds were comfortable (except for the pillows which were a little flat for me). The only thing I thought was interested was that the bathroom door just slides, doesn't close or lock...it isn't really a door. Not a big deal though. No problems at all during our stay. Didn't use the pool as it was raining but I like where it's situated on a deck. Nice fitnes room. The only negative comment I have is regarding the concierge... he wasn't really willing to help and seemed to lack interest in his own job. The Valet staff made way better concierges than the guy that was behind the concierge desk. Despite this, we would stay here again!!! !\n\nReview 16:\nI came to San Diego for a conference at the Hilton at the waterfront and ended up at the Omni because the Hilton was full at the rate I desired. I am very glad I ended up at the Omni. The Omni is wonderfully located - right at the entrance to the Gaslamp District, adjacent to the ball park, and across the way from the convention center. The front desk was very polite and helpful. My room was a good size, nicely appointed and clean. The bed was very comfortable. I am very picky about hotels, especially cleanliness; I enjoyed my stay and would stay at the Omni again.\n\nReview 17:\nI have to echo what several other have written regarding the service by the staff at this hotel. It is awesome. Every encounter I had with a staff member was pleasant. During our stay an issue arose that was no fault of the hotel's, however they went out of their way to assist any way that they could. I have to admit, I went to the front desk expecting to tell my problem to the young lady at the desk and then end up asking for a manager and then getting the typical \"Sir, theres nothing we can do to assist as this isnt a hotel issue\" Well.... that didnt happen. the young lady at the desk took care of it to the best of her ability and far beyond what I expected. I regret that I didnt get her name. The hotel.... comfortable, clean and nice sized rooms The location is great as we were attending a conference at the convention center and was a simple walk across the street. And of course the proximity to the Gaslamp! I would return to the hotel based of the service alone I h\n\nReview 18:\nThe Omni was awesome!! It is in a great location in the Gaslamp Quarter (next to Petco Park and across from the Convention Center) and is right near the Trolley system in case you want to save money and take the trolley. There are several excellent restaurants within walking distance to the hotel. In addition, they have a Kids club--they gave our kids a fun little backpack with toys and activities inside. Not to mention that every night they got chocolate chip cookies and milk delivered to our room! They loved it and were excited every night when they were about to be delivered. The only downside was that our shower head in the bathroom was malfunctioning the first night, but after a quick call to the front desk, they promised to fix within the next 2 hours or give us another room. They were excellent to deal with and immediatlty got our showerhead fixed. This is an excellent choice whether going with your family or as a couple or with friends. You will not be dissapointed.\n\nReview 19:\nMy husband and I stayed at this hotel in July 2011 for 8 days, it was a trip for his 60th birthday. the hotel made it a very special stay for us. The rooms are lovely and clean with everything that you could need, the maid service is excellent. The staff at reception was helpfull and very polite. Could not recommend this hotel enough, and being attached to the baseball field was a big plus for us. Would like to go back again.\n\nReview 20:\nI've stayed here twice, once in a standard room...once in a JR Suite. Excellent location in the heart of the Gaslamp. Great dining, drinks and fun within steps of the front door (Try the fish tacos at The Tin Fish next door, amazing) The service is quick and friendly, the valet is lightning fast and our stay was very enjoyable. Would definately recommend this classic hotel.\n\nReview 21:\nI visited the Omni Hotel for Valentine's day. When we arrived the person at the counter was very friendly and very helpful. When we got to our room it was beautiful. Everything was very clean and neat. The bathroom was a little small compared to other rooms we have stayed in but it was still nice. The bed was very comfortable and great! When we opened the window we could see the whole bay; it was amazing. This hotel is right next to Petco stadium (literally) you can see into the field from certain places in the hotel and it even has it's own walkway into the stadium. This hotel is also in the heart of the party scene. Lots of bars, shopping, and food all in walking distance. The only bad thing is parking, You have to pay to park.\n\nReview 22:\nBeautiful hotel, convenient to everything you need or need to go. Everyone was friendly, and professional...Everything was super clean and everyone seemed happy to be there, including the staff. The room was nice and clean, gorgeous view, gorgeous pool, and was next to the stadium with its own walkway. Love this place! Cant wait to return...definite return customer!\n\nReview 23:\nI don't understand why this hotel gets such good reviews here. I reserved a BayView room and even paid extra for this experience. What I got was a view of the train yard and the big Hilton in front of the bay. This hotel is really too far away to have a bayview, even on the 12th floor you really didn't see much but Hilton, convention center, train yard and a thin strip of ocean water out on the horizon. The rooms were a good size, but were noisy from the trolleys running most of the night...plus the bed was so uncomfortable and the pillows put a kink in my wife's neck. The bar closed down early at 10:30 when we arrived and the hotel was dead. I know they can't change their location, but a bar closed at 10:30? They should not mislead people on their website into thinking that this place has nice Bayviews, as it doesn't. The good reviews here must be for a different Hotel than what I stayed at...as I was not impressed and checked out early.\n\nReview 24:\nThe hotel is very nice but the Valet parking is what ruins the stay there. I have a brand new car (one month on the road) the valet parking took it and damaged it. when they returned it they didn't say anything but i have noticed the damage immediately. at start they didn't want to give me a copy of the report they filled but later on they did, the manager explained that they will pay for the damage. one day after returning home, i got a letter from the manager saying that they investigated the issue and the damage wasn't done by them. I have 3 people with me to back up my saying that they car was not damage before given to them that night. now i read the reviews about the hotel it seems that i'm not the first one to have that experience with the valet parking.\n\nReview 25:\nRight across from the convention center...steer clear if their is a convention in town. We were lucky enough to share the hotel with attendees of the world conference of narcotics anonymous....so the attendees were questionable. Also there was a wedding poolside outside our room playing VERY loud music, which made it impossible to enjoy our room. The view was horrible over the pool and shipping terminal/train station. Parking was expensive at more than 35 a day. Proximity to the ballpark was a good thing. Won't stay here again - nothing special, would go to Coronado or other areas....for $200 it's not that nice.\n\nReview 26:\nI'm in San Diego for Sundays marathon and decided to stay at the Omni. It's nestled between Petco Sports Arena and the train tracks across the street from the convention center. If you get a room high enough on the bay side you have a nive bay view over the convention center. The room while small is very nicely appointed with relatively modern furnishings. The only drawback is the small tube type TV. A nice plasma would be great. Downstairs is a McCormicks & Schmitt and there are several excellent restaurants wit in an easy walk to the gas lamp district. Perhaps the only real downside is the sound of the train as it goes by and the $38 per day to park, but other than that it is perfect.\n\nReview 27:\nWe were there with 4 children over Christmas - hotel was not fully booked. We had 3 rooms (got an incredible price through Expedia just 1-2 weeks before the trip!) and all of them were terrific - clean, great beds, good views, good ventilation, etc. The bathrooms are modern and clean, and the location of the hotel can't be beat. Even though we have all those kids - ! - they treated us extremely well.\n\nReview 28:\nPerfect spot to watch a game, and hang out in gas lamp. It connects directly to the stadium. Beautiful pool also. Only downside is it's price.\n\nReview 29:\nFrom the friendly greeting you get when you arrive to the bottle of water they give you to take with you when you leave service is the word at this hotel. The rooms are nicely decorated and well appointed. We had a harbor view which was nice. My only complaint is the louvers between the bathroom and the bedroom? Why? Some things are best left for privacy. Other than that... The location is great at the foot of the Gaslamp District with many, many, bars and restaurants. A fun place to explore. We have stayed here twice and would definitely do so again.\n\nReview 30:\nStayed in the Omni for 2 nights at the end of a coastal road trip. Hotel was lovely, rooms excellent and spacious, pool area was very luxurious, and free drinks in the morning through the select guest programme were a nice touch. Hotel looks over the padres stadium - great view from the 20th floor. Short walk to gaslamp quarter which has lots of great bars and restaurants. Highly recommend this hotel which was a great end to our holiday. Park accross the street for \u00a38.00 a night rather than paying $30.00 valet.\n\nReview 31:\nYou feel like a welcome guest from the moment you step into the lobby. Everyone greets you by name and are constantly on the lookout on how to be of assistance. I can't say enough about how kind everyone is. The rooms are immaculate and comfortable. This is a top notch hotel located in an area where there is always something to do. I would recommend this hotel to anyone.\n\nReview 32:\nIn early April, we stayed at the Omni Hotel for part of our vacation. The hotel is in a great location. Its close to the trolley, shopping, restaurants, convention center, & petco park. The rooms were nicely decorated. The mattress and linens were very very comfortable. The hotel was quiet and there weren't any wierd smells. The staff was very accomodating. The pool area was ok. Its not very big, but it wasn't at all crowded when we went up there. There is a salt water jacuzzi, which is makes your skin really soft. We did a lot of tourist attractions while we were there. My favs were the wild animal park, the midway museum, and the russian submarine. For nightlife, my fav was the shouthouse, which is a piano bar in the gaslamp area. The zoo and balboa park were good too.\n\nReview 33:\nThis was my first time staying at an Omni (I've since stayed at other Omnis) and I loved it. The location was AWESOME - right by the Padres field and the Gas Lamp district. Walked to loads of good food during my stay. The room was big and very nice. Incredibly clean and comfortable. They have fresh squeezed juice on the breakfast menu, which I haven't seen at any other Omnis - just regular canned/bottled juice at the others. Front desk staff was AWESOME! I self-parked at the garage right across the street. It was so easy to get my luggage across to the hotel. My only complaint is that the walls are kinda thin. By the end of the first night, I knew some drunk woman's entire life story by hearing it through the walls. Before staying here, sign up for their free Select Guest program. It gets you free Wi-Fi access and 2 free morning beverages each morning!\n\nReview 34:\nThis is a great hotel with nice sized rooms that are excellently appointed and most of them have great views. The ttaff is very courteous and the valets really hustle your car to you. The Gaslamp District and Waterfront/convention center are right there.\n\nReview 35:\nWe (My husband, myself and our two daughters) had a wonderful weekend stay at the Omni San Diego. It is in a Terrific location (close to the trolley and located in the gaslamp district). The staff is excellent. The room was clean, well furnished and quiet (we stayed in a suite on the 12th floor). The view was fabulous. We were able to walk to Petco Park via a bridge to go to the baseball game (very convenient). We purchased a great package that included our valet parking and breakfast at the restaurant in the hotel (great deal). My only complaint and it is a minor one, is the size of the pool -- very small. We will definitely stay here again.\n\nReview 36:\nLoved staying here. A great price for an ocean view and a convenient downtown location. Very minor drawback is the train whistle in the middle of the night.\n\nReview 37:\nif I hadn't booked through Priceline, I'd be totally furious. The Omni has scratchy sheets, similar to bargain chains. The basin in the sink had a huge crack and I'm guessing it has been that way for a while. When we were leaving, there were four doorman standing together nearby who ignored us in unison. As my companion pointed out, at least at bargain hotels, there's be only one door person to ignore the patrons. Also, valet parking is $30 - or $8 across the street for self parking. My recommendation: Do NOT pay full price for this hotel. You'll be sadly disappointed if you do.\n\nReview 38:\nAsk for a room with views to the San Diego Padres Stadium!\n\nReview 39:\nThe staff were wonderful. The junior suite looked great, and I had an ocean view on the 18th floor. Nevertheless, my first night I wanted to get to sleep early and had to complain about the loud techno music coming from the room next door. It was taken care of nearly immediately. But the couple got their revenge at 2 a.m. when I was awakened to the sounds of mating and a headboard banging into our shared wall. In addition, the bathroom smelled like curry the whole week, and it grew stronger every day. Would I stay here again? Doubtful. Also, the business center charges about $6 a minute for Internet.\n\nReview 40:\nI had read all the great reviews about the Omni and once again the reviewers got it spot on. Fantastic location just minutes away from the Gaslamp entertainment district. We went to a Padres game and to walk straight into the stadium via the walkway was superb. The hotel has great rooms and the staff really are first class, every single member of the staff were brilliant from the moment we arrived. We just could not have enjoyed our stay more. Just one complaint $35 a day to park ! That is the most expensive I have paid anywhere. If you are visiting San Diego on holiday, this hotel really is the best.\n\nReview 41:\nMy family and I went down to San Diego to attend the open house at SDSU. Wow! What a beautiful hotel. Everything from start to finish was excellent. The hotel is connected to Petco Stadium (San Diego Padres) by a skywalk. We were actually able to watch the game from our floor. We had an unbelievable view of the bay too!!! The Famous McCormick and Schmicks restaurant is located in the hotel and has super food!! Overall I 110% recommend staying at the Omni!! !\n\nReview 42:\nstayed at the omni for 3 nights as part of our honeymoon. we booked a standard room , but when we arrived we were told we were being placed in the penthouse suite as it was our honeymoon!!! The room was huge with two 42 inch lcd tv`s! it had a huge lounge, 2 bathrooms and a kitchen with beautiful views of the bay! The pool area was very nice and relaxing and all the staff were great. Excellent location to shopping and restaurants. Would stay here again if in san diego. Only down side would be the train noise, but if you have a high level room then it will not bother you as much.\n\nReview 43:\nGreat location, walked to all the local bars and shopping. The only problem is the 3 am train that goes right by the hotel.The rooms are great had a rate of 109.00 a night on travelzoo. Would stay again but bring earplugs.\n\nReview 44:\nGreat hotel! Very nice staff, very clean hotel. Valet parking a little expensive (especially when there is a garage right across the street) but well worth the price! Very friendly valet attendents. Our car was always ready for us right outside the doors. Conceirge was helpful and friendly. Loved the complimentary breakfast beverages!! What a nice touch!\n\nReview 45:\nThis place is beautifully elegant from the decor to its location. We went to a Padres game, and the bridge linking this hotel to Petco Field is very convenient. First class all the way!!!! The only negative thing about this hotel is the noise from the commercial trains that blow their horns in the very early morning hours of the day, i.e. 1:00- 7:00 a.m.\n\nReview 46:\nStayed at the Omni for a week during a conference in the Convention Center. Best location, walking distance to the Convention Center. A few steps to Gaslamp quarter, to tons of restaurants (Italian, Thai, American, Mexican, etc). Very friendly staff, and an awesome service. Cant wait to go back and definitively staying at the Omni.\n\nReview 47:\nJust returned from a stay at the Omni. We mentioned that it was our anniversary on check-in and were surprised by chocolate covered strawberries and sparkling water when we came in later in the evening. Great location, great view, wonderful service and a very comfortable hotel.\n\nReview 48:\nThis was a really great hotel, very friendly staff, very clean, and it was also in the ideal location for exploring San Diego. If you get a deal on this hotel, you can't go wrong!\n\nReview 49:\nPerfect location and service. Great location = very convenient for seeing the sights both within the city (Balboa Park, San Diego Zoo, Gaslamp Quater) and outside the city (Coronado Island, La Jolla) Great view, wonderful service and a very comfortable hotel. No complaints.\n\nReview 50:\nI stayed at this hotel for business for 4 nights. The room was exceptionally clean, and cleaned daily by staff who appeared to care about what I thought. The concierge did a great job helping me pick a restaurant in the Gas Lamp district for a last minute dinner of a group of nine. Location was perfect as I was less than 30 yards from the entrance to the Gas Lamp on 5th Ave. and literally right next door to Petco Park. The only downsides was the view out the window my room overlooked the rail yards for the local transit authority. The attached retaurant was McCormick and Scmidt, which is ok, but really just an upscale chain. Overall, I would recommend a stay, at least the reduced price I was able to get. However, anything about $225 per night is really overpriced.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27301, "query_start_index": 27303, "query_end_index": 27303, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 1013, 1335, 1589, 2179, 2793, 3571, 3738, 4100, 4763, 5427, 5621, 6262, 7198, 8087, 8984, 9568, 10564, 11565, 12007, 12396, 13148, 13529, 14494, 15278, 15910, 16618, 17034, 17189, 17759, 18288, 18674, 19468, 20345, 20612, 21275, 21444, 22042, 22113, 22733, 23354, 23829, 24427, 24662, 25031, 25400, 25746, 26037, 26229, 26516]}
{"id": "2515862", "pid": "2515862", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIf you are coming to Orlando on Business, I would be careful about staying at this property. It is very family friendly but does not offer some amenities that you might expect from a Hilton property on a business trip. This includes good internet connection, room service, a business center, etc. The internet service is TERRIBLE. Probably the worst I have seen in a hotel in a long time. I believe the management knows this but it is outsourced and they seem not to be able to fix it. I was there 7 days and had so many problems, as did all of my co-workers staying there. They kept telling me that it was my computer. The business center is horrible and there is no room service. The rooms are comfortable and very big. The pools looked very nice. Also- one thing that was annoying was the parking. It was inconvenient coming back into the hotel as you had to enter your hotel key into a slot in order to enter even though the guard could clearly see the Hilton parking tag hanging in your car.\n\nReview 2:\nService for breakfast in the restaurant horrendously SLOW. Food tasteless and inedible even tho we were starving due to slow service. Should have eaten at the Deli. Music by the pool way too loud, this is not a frat party people. Sadly, because of these points would never stay there again.\n\nReview 3:\nNo real complaints about Hilton Grand Vacations Sea World. Property is great. Location and staff also excellent. Our specific suite was on the verge of becoming a little on the worn side. Appreciated the room of the two bedroom apartment. Pools were very acceptable. What wasn't, were calls from Sales staff trying to sell us on other Hilton timeshare properties. Would check out other properties in Orlando but would stay there again.\n\nReview 4:\nThis HGVC rents out to the public, so although the rooms were nice, the pool / restaurant area feels like a Howard Johnson's.....It is infuriating to know that we paid six figures to buy into this \" time share\"....and the young lady sitting at the hot tub last night, got her room for $ 59.00 per night! So as an owner, you are used to these resorts being a certain caliber....and this is not that.....The check in process was so unprofessional, this just was a bad experience.\n\nReview 5:\nWe stayed in Somerset for two weeks at the end of September using our HGV membership. I have to say, from the moment we stopped at security on arrival to the day we left, the staff were superb. Always friendly, always helpful - especially the ones in the poolside bar! Whilst we felt that our room (1403) was probably one of the older ones and could do with a refresh, it was spotless, spacious and well-appointed. It also contained one of the most comfortable beds I've ever slept in! The on-site shop was great for most basics and the poolside bar did excellent cocktails - price not too horrific - and reasonable food. In terms of location, Sea World is walkable (if you can ever get the pedestrian crossing light to go green...) and the I-Ride trolley stops right outside. Overall, a really good stay, and we'd be very happy to stay there again\n\nReview 6:\nThere are many good hotels around Seaworld but this is defintely not one of them. We had a distaster with their booking system, rooms not available, not ready and the rooms that wer ready were filthy. When we complained to the staff, the could not care less. We had paid in advance at they had no motivation to resolve the problems. I would advise staying in another hotel, they do not deserve the business.\n\nReview 7:\nHad to move rooms 2 times because of bugs, in 2 different buildings.It was such fun going through our luggage and clothes at 1 am to make sure we didn't have any hitchhikers. The third room was okay, in a more updated building, but still not something you would expect from a Hilton brand. Housekeeping was hit or miss. One day they were there at 8 am the next day it was 5pm. Front desk staff was about as friendly as a bad rash. BEWARE they put a $100 hold on your credit card the minute they get it in their hand for \"incidentals\". The manager did adjust our bill for the inconvenience of moving twice, but still does not make up for a ruined vacation.\n\nReview 8:\nThere are several buildings to this property. We must have stayed in the bad building. As a Diamond member, I expected more. The bathroom was in great disrepair, the small queen (really a twin) bed very hard, and the room smelled funny. We checked out and went to the Doubletree, which was very nice and highly recommended - the doubletree used to be the Sheraton world resort at Sea world and was very nice (we stayed in the tower).\n\nReview 9:\nAmazing, beautiful location with excellent service! Across the street from Seaworld and minutes away from Disneyworld.\n\nReview 10:\nMany months later we still can't believe we stayed at such a wonderful resort. The room was amazing. So much room. The tub, awesome. I think four baths a day were had in my family!! We had some issues at check in (late at night, computers were down). The restaurant is HORRIBLE. Do not eat there. So not worth the money. Delivery is half the price and much much better. We were not bothered to go see other properties. One two second phone call with a polite no was all. Everything about the room was wonderful. The layout, the screened in porch. Everything. Next time I'd definitely get a room closer to the action/pool/main building. Even so, the pools were wonderful, the amenties fantastic. Location perfect. Excellent place for the a decent Orlando price. Highly recommended (and we're picky).\n\nReview 11:\nWe stayed here in January, the weather was beautiful. The hotel staff informed us of all the features. There is free movie night, free golf cart transportation from building to pool, free tennis, walking tours, ping pong and more. Bingo was $5 but the prizes were worth it. They were worth $10-20 per game, and $5 gets you 4 games. The resort has 4 pools and 5 whirlpools, free pool tables, shuffle board, and full size, like life like chess. I did this for free with a time share presentation.\n\nReview 12:\nthey had great customer service....close to all attractions, scheduled shuttle bus for busch gardens, and pools, jacuzzis in the rooms, screened off porches. all in all it was excellent\n\nReview 13:\n\"Won\" a three night/four day stay here for me and wife and felt like a real loser. Don't fall for their scam! The place was awful!\n\nReview 14:\nwill never go again my wife and i checked in and maintenance or housekeeping wher in my unit watching tv they jumped up when we walk in its a shame nice place but i wont feel safe\n\nReview 15:\nBooked the hotel on Hotwire and it was extremely cheap. Our \"basic\" room came with a view of some grass, a kitchenette and was clean, spacious and tidy. For the price we paid it was phenomenal. And Seaworld is a moderate walk away. Free parking was plentiful. Pool and tennis courts looked good, but we didn't use them. Not much else apart from Seaworld is in the vicinity, so you will need a car to get anywhere else. One of the nicer places we stayed on the whole 3 month trip, and also one of the cheapest :-)\n\nReview 16:\nI stayed one night in this hotel and had personal property stolen from my room. I made a formal complaint and spoke with housekeeping. Later to find out that they will not be reimbursing me for my stolen items and were not able to locate. I have always stayed in Disney hotels and never had a problem, even when pillows were left behind I came back and housekeeping had them in a bag and ready to return to me. I'm very disappointed in this hotel and how they treat their customers and not feeling any remorse for what happened on thier property. I would never stay here again.\n\nReview 17:\nWe decided to try to HGV at Sea World with the promotion they offered. We had a 2 bedroom, 2 bath suite. The place is old and tired. Fabrics are cheap and the decor is sparse and tacky. I do not get the positive reviews.......ugh...... I admit that I generally stay in high end hotels but I knew what I was getting into and looking for a cheap vacation but I found this place to be drab and dreary. Now for the 2 positives - there was loads of space in the 2 bedroom, 2 bath and that is always a bonus and it had a washer/dryer in the unit, which was fabulous not to bring home dirty clothes. If those 2 things are of top importance then this is the place for you. Otherwise, skip it.......\n\nReview 18:\nStayed in queen suite. Very small room, clean. Nice swimming pools, table tennis, shuffle board, on site groceries. SeaWorld entrance is about 1 mile away, and park requires much walking between attractions. Hotel offered very limited shuttle service - 8:20 AM and 10:20 AM. SeaWorld opens at 9 with shows starting at 10 AM. Also, return shuttle was limited. Thus, we drove to SeaWorld, parking for $10, obviating the benefit of the Hilton \"SeaWorld\" location. Concierge desk marginally helpful for tickets and arrangements. When I asked about purchasing SeaWorld tickets, I was directed to a second person at the desk who turned out to be selling Hilton real estate in exchange for free tickets. Once he found out my spouse was not available, the offer of free tickets was withdrawn. Wasted my time, I was not interested in sales pitches, just a SeaWorld vacation. For now, best to show Southwest Airline Rapid Rewards card (can be printed on from internet) at SeaWorld entrance for a 20% discount, and validate tickets on exit for a free second day.\n\nReview 19:\nSo close to Sea World! Could walk it...Did Discovery COVE also - AWESOME! And hotel easily arranged transport to Ritz for our Spa day...SAVED A LOAD OF $$ as we never ended up renting a car...got in late and took cab to hotel...never ended up needing to go and get car AT ALL...Either quick cab or free shuttles available as we were keeping to this area of Orlando for our stay...Poolside bar and restaurant was not only great food and service but so reasonably priced we never felt the neeed to eat elsewhere...just lounged by pool in pm after doing our morning outing to Sea World, etc... Also had a great mini-store there so you could stock up on things for room or get sandwich/snack...Seriously can't say enough about this place...went on a girls getaway but there is NO DOUBT this will be the only place of choice when we go as a family to FLA next time...JUST GO!\n\nReview 20:\nThis place is just awesome! There is so much to do that you could have an fun-filled, relaxing week never leaving the resort! We stayed for two nights and next year will book a whole week there. There is SO much to do...all day long there are fun activities to get the whole family involved. This is not a property I would recommend for families with young children -- it is definitely geared towards older kids. Karaoke, bingo, \"dive-in movies\" by the pool, shuffleboard, ping pong, pool volleyball tournaments, etc. etc. etc. Our kids had the time of their lives in a fun and safe environment. Next year we will only buy a day or two's worth of attraction tickets and spend the rest of our week hanging out at this HGVC resort. The best of the best! Only downside is that we didn't have high speed internet access in the rooms, but that will probably happen before long. Also, I would make sure you get a place near the pool so you don't have a long walk from your condo to the pool. An awesome place to stay!\n\nReview 21:\nMy wife, my 15 year old and myself stayed 5 nights over the 4th of July. The place is nice and clean but there is not much to do for a 15 year old and or us, the pools are full of small kids and they just run every where. The place is way to big for 3 small pools and no indoor place to eat but your room. Dont get me wrong the place is best for a family with younger kids, will we stay there again, no, I like smaller places I think you feel better and the places are more freindly, but over all if you have small kids and are looking for the park thing please do stay here.\n\nReview 22:\nfor families with 5 or more this is the perfect condo big,has everything you need,great beds and kitchen and is easy to get to and from\n\nReview 23:\nVery happy with HGV @ Sea World. Stayed in a two-BR suite 12/18-12/20 for about $200/nt. Hotel supplied bed rails for my 3-year old, crib and high-chair for my 18mo old. We slept in MBR with great jacuzzi bath. Room was tastefully appointed, clean, spacious. Grounds were well maintained. Did not use pool or other amenities. Staff was friendly, helpful, got us early check in so that kids could nap. Restaurant was OK-- I would think better for poolside grill type food than considered for a nice dinner. For dinner, there are plenty of options down the road. I'd post a picture, but the room we stayed in looked EXACTLY like the picture on the Hilton website.\n\nReview 24:\nTraveled on a gift of a timeshare week from the boss, and this was a beautiful resort. Pools (3) were never over crowded, staff was delightful and very helpful. The little things mean a lot to us, and the concierge service and welcome were great. We didn't like our first room for the distance from the pool and were switched to another within minutes. All rooms are suites - two bedrooms, two baths, with full kitchens, dining area and screened balconies. Whirpool tub, two sinks, and shower in the master bath- I loved the whirlpool tub! No experience with the restaurant- such easy access to other areas like International Drive area made it fun to get \"off campus\" and explore.\n\nReview 25:\nThis hotel was great. I The staff members were great. The room was spotless and the amenities can't be beat. This is a great place for families and is within walking distance of Sea World. I paid for a queen studio and asked for an upgraded room if possible. I was upgraded to a huge one-bedroom unit and I will definintely go back! My friend was staying at a nearby Rennaisance for $269 a night and it was a typical hotel room. This place is a vaction resort. Big Difference.\n\nReview 26:\nWe just got back tonight and I have to say that I was shocked at how nice the resort was -and I do not stay in anything less than four stars. We usually stay at the Hyatt Regency Grand Cypress, but my friend had the Hilton for a week and invited us to visit her while she was there. It was VERY clean and seemed new even though the woman at the front desk told me the units were 12 years old. The pool area is beautiful and the staff is very polite. I will definitely be going back. Hope this helps.\n\nReview 27:\nStayed for 1 week and was not disappointed. Room was perfect. The place must be very new as all furnishings were in excellent condition. Plenty of space in the rooms. Toilets, bathrooms and jaccuzzi were very clean and good size. Staff were very friendly, probably the best I have experienced at a location in Florida (been quite a few times). Very easy to access all the parks and International drive which is becoming less \"tacky\" now. It lacked free internet access. Lifts were a bit slow but OK. Plenty of parking and easy to get in and out. Tennis court for those who want it. Swimming pool area with some shade to get out of the midday heat. Also an on site shop with enough supplies but they are always a touch more expensive than local shops.\n\nReview 28:\nStayed five nights. Grounds are beautiful and well-maintained. Fitness center small but nicely equipped. Free parking. Buildings/rooms were widely variable with the upgraded suites (e.g., with whirlpool tub) far exceeding the basic units (despite having been recently remodeled). Experienced trouble with locking device (deadbolt) on door -- deadbolt locked itself -- and had to walk across parking lost to main lobby to request maintenance (no phone on outside of building to call). Could not get high speed internet to work (signal too low).\n\nReview 29:\nWe stayed for 1 week. After requesting to switch rooms, the next was not much better. Furniture needs updated and fixed. Torn and wornout. The SLOWEST elevators ever, they take the garbage out in them so the smell remains. Stay somewhere else and spend your money wisely!! !\n\nReview 30:\nUnfortunately, I did not realize that this is not really a full-service hotel. it's timeshare apartments or something, so it wound up being a completely inappropriate venue for a business meeting. It is HUGE and if you are in a buildiing far from the lobby (Like actual driving distance from the lobby) then it's not convenient if you need services of any sort, God help you if you lock yourself out of your room! One restaurant on site for this monster-size resort. Our rooms were a solid 15 minute walk from the lobby. Our internet didnt work, the shower dripped, the clock in our room didnt work, the elevator reeked of diesel fuel. The room itself was large, but that's about all I can say that was good.\n\nReview 31:\nTwo families of (4) doing the Disney/Universal stuff. Perfect location as it was between them both. Two bedroom suite with full kitchen and two screened-in patios. The rooms were not huge but worked fine for us. Stayed on the top floor and watched the fireworks from SeaWorld every evening. Concierge is there so USE THEM! They will point you in the right direction and can really help make your stay more enjoyable.\n\nReview 32:\nMy boyfriend and I stayted here for new years! We loved it! The room wasn'y huge but perfect size for us. It was clean, up to date and had a nice screened in balcony. We were located in the very last building near the more so privatepool. It was a nice quite area and not a far walk from the main pool maybe 5-10 minuites. If you didn't want to walk they had a service that if you called they would pick you up on golf carts! the staff was awesome and wiling to help! We were only ten to 15 minuites from epcot and universal, seaworld was right down the road, about a 3 minuites drive. It was a perfect location for us. you only paid 800$ for a week!! We would deffinetly go back. The pools were beautiful as well as the landscape!\n\nReview 33:\nI really enjoyed my stay at the Hilton. The only thing that didnt make me feel at home is the housekeeping. They dont do housekeeping unless your there for six days or more . Overall, lovely place. :)\n\nReview 34:\nMy boyfriend and I had a great time staying at this Hotel. It was his first trip to Florida and the accomodations really made a great impression. Comfortable, clean king size bed. A suprising soaking tub. Full size kitchen, sink, and dishwasher. Along with plates, coffee cups, silverware (everything). Next trip to Orlando, we will for sure stay here every time. Great location. Wonderful service. Only down fall is the \"shuttle\" service on site could be a little better. We had to walk quite a bit from our room to get to the main building for breakfast/pool etc. On site store is very nice. Great coffee and they have beer for purchase, eggs, ham, OJ, anything you want for breakfast. Very nice and great food!\n\nReview 35:\nWe spent Halloween week at this Hilton and it was perfect for us. The staff was friendly, the room was beautiful, the grounds were gorgeous... just an unbelievable experience. Not a single complaint. If you are going to SeaWorld it is the place to stay!\n\nReview 36:\nMy husband and I spent a week at this resort. Unfortunately, I left something in the room and called the resort a few days later to see if I could get this back. I made several calls and left messages on voice mail to call me back - As no one had called me back I then returned to the Resort a few days later to see if I could speak to someone face to face and was advised that nothing had been handed in. I received no customer service from this resort and am very disappointed. I thought staying at a reputable hotel chain like the Hilton Group that I would have received a better level of customer service. Please ensure that you do take every piece of clothing/article with you on your departure date - as you will not get it back - this hotel obviously does not want to know and will probably just dump the left articals in the garbage.\n\nReview 37:\nMy husband and I just got back from a week stay at this hotel and had a wonderful experience. The hotel is really clean, the staff is very helpfull and the service is excellent! They helped us a lot and very fast with everything we needed. The location is very good: right outside sea world. The room was pretty big: room enough for us and our large suitcases! There was no breakfast, but we had a small kitchen with toaster, a refrigerator,coffee maker and microwave oven, which was enough for us to cook our own breakfast and eat before going to the parks. Also they had free wireless internet in our rooms with very good signal! We would stay there again! !\n\nReview 38:\nStayed in a one-bedroom suite for 5 nights when my wife attends a conference. We enjoyed our stay very much. Seaworld is closeby (free shuttle or a 15-minute walk), so I and my 4-year-old daughter spent two days there. If you want to stay there, make sure you have a car to go around.\n\nReview 39:\nStayed for a weekend. Very convenient to Sea World and Discovery Cove. Rooms were nice--nothing special. One night we found a silverfish on our blanket. Checking out, we saw a pest control vehicle in the front drive. Pool and facilities were pretty good.\n\nReview 40:\nThis was a great hotel style get away kids loved it and that made us happy. Pools are fab so much to do on site the movie theatre was a big plus and staff were Great. So we going again. Rooms were lovely and everything we needed from Fridge to microwave. A nice place to go with kids or not, old or young you will really feel relaxed. Thanks Hilton A1\n\nReview 41:\nWe stayed at this hotel for 3 days after coming back from a cruise. Wife got a good price on Expedia (about $75 a night) Upgraded to a full suite (we were on a honeymoon after getting married on the boat) with LCD' TV's, DVD player, full kitchen, and spa tub. Loved the room and the privacy. Access to the grounds is via gate and there's security that goes around 24/7 in the parking lot. Amenities are plenty with free wi-fi, fitness centre, a movie theatre in the lobby, grocery store downstairs (that even sells liquor), pool table, playground for kids, and the pools and the view to the small lake they have in the back is just something you should experience. Distance to Theme Parks is decent. It's literally right at the entrance at Seaworld but they also have a free shuttle to the other parks. We normally stay at Doubletree in Orlando but after such a good experience here (especially in the pools), I think we found a new favorite place in Orlando.\n\nReview 42:\nStayed at HGV for 4 days while in town for a convention. The king room I had was relatively small compared to a normal King room, but the space is adequate for 2 people. i wouldnt want to stay in this room with any more people. The screen porch and kitchenette are very helpful, as the front lobby can be located quite a distance from your room. The pool areas are very nice. I only have two small issues. The elevator is SLOW, when your on the 6th floor and was even broke one day. Second, the TV is old school Tube TV, most hotels have HD flat screens now. It neither of those issues are a concern to you then this is a great choice for reasons mentioned in my title.\n\nReview 43:\nIt was my first stay with hilton resort and enjoyed it very much. We stayed in 2 bedroom apt. very spacious clean have everything need for stay of 7 days. nice wirlpool bath tub. nicely decorated rooms. private for 4 adults as both the room have different access area. would highly recomend it. have nice pool and kids friendly. come wish to go their again.\n\nReview 44:\nWE got there a little early. No problem. I asked for a room away from the center \"quiet\" and also asked if we could have an recently updated room. No problem. We got a second story room overlooking a huge heated lap pool and a hot tub. It seemed almost everyybody was over at the more central pools. The people ,the room, and the grounds were excellant. We booked this hotel because of what we learned at Tripadvisor. Thank you.\n\nReview 45:\nOur family, (8 in all) 5 adults and 3 children stayed here the first week of January 07. Could not have asked for a better place. We did the Disney parks so we had about a 20 minute drive on the I-4, but truly was no trouble. Staff was friendly, helpful, and very knowledgable of the area. Kudos to the whole staff! Note: American Express membership rewards members, check the catalog for a 4 night vacation here, also Hilton Points, I booked our vacation through all points.\n\nReview 46:\nThis hotel is wonderful! The pools are beautiful and the room accommadations -great. We many meals in our kitchen which the kids loved(more time in the parks and at the pools instead of Restaurants). The food store, many beautiful restaurants, and the outlets are all right there. The Disney Parks were approximately 15 min. Sea World is directly across the street. Last but not last-the staff was excellent. All were pleasant and professional. The bartenders were equally pleasant. If you decide to stay here, Enrique makes delicious Martinis and is informative as well. Infact, if you have a question about anything or anywhere, he can guide you in the right direction. He always greeted all of us with a smile!\n\nReview 47:\nWe had a great time at HGVC Sea World. Our room was great and right next to the pools. We slept great everynight. The activities they have for the kids are wonderful and my children loved them. Would recommend very highly! !\n\nReview 48:\nJust home from a stay at the Hitlon VC at Seaworld. We were in a renovated one bedroom unit close to the main pool and activity centre. Thr kitchen and washer -dryer were very handy as I have little or no washing to do now that I amback home. The location is great, very central and close to Seaworld, Premier Outlets and loads of restaurants. The facilities in the hotel were top notch with our 8 year old preferring to go to the childrens activities at the pool to the theme parks! Would definitely return to HVC at Seaworld if returning to Orlando but would plan to spend more time relaxing at the pool than buying loads of days at the parks.\n\nReview 49:\nthere is a lovely atmosphere here, the 2 bed apartments are lovely and big and you can split them up into two seperate flats which suited me and my girlfiend. it meant we had our own mini lounge,bathroom and kitchen seperate from my parents. It is a brilliant location as well, top end of international drive.\n\nReview 50:\nArrived at the HGVC Seaworld at around 11:30am. Check in is supposed to be at 4:00pm but we were able to check in at 11:30 with no problems. We had a studio room in the Pembrook Tower. Beautiful room with screened in balcony. We had a view of the tennis courts. Pool area was nice also. I was kind of surprised to find out that there was only one restaraunt on the property. They had a gift shop with a pizza hut express and sandwiches/salads but only one main restaraunt. The only negative experience I had was people calling me to attend a time share presentation. I expected one call but not 3!! It seems like the people I talked to would not take \"NO\" for an answer! I did not appreciate calls at 7:30am when I was still sleeping. I had to be somewhat firm with the last person I talked to and then the calls stopped. Overall I would stay here again but for our next trip to Orlando I would like to stay at the HGVC International Drive.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27695, "query_start_index": 27697, "query_end_index": 27697, "truncation_seperator": "... 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{"id": "2515843", "pid": "2515843", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFront Desk staff was sub-par. We are timeshare owners at this property and booked our usual 3 non-smoking rooms one year in advance. When we arrived, they said they did not have our rooms available. After some discussion, they found us 2 rooms-one with no air conditioning. 2nd round: Two rooms-the first one was not cleaned and the 2nd was a smoking room. 3rd round: After meeting with the fd manager, they found our rooms--2 1/2 hours later. We requested to have the general manager call us 2x and are still waiting for a call.... Also, requested cribs and high chairs on arrival - took 2 hours to receive them\n\nReview 2:\nWe just got back from three nights at the Marriott Grande Vista. This is a gorgeous hotel! When we drove in the long driveway and manicured grounds, I knew it was going to be a special place. We had a one bedroom villa that included a kitchen and washer/dryer, which was wonderful after ten days away from home! We enjoyed the pools and never had a difficult time finding a lounge chair to relax in. The hotel has activities for everyone. I just wish we had more time to utilize all of the amenities. I would definitely recommend this hotel. I hope we can visit Orlando in the future and stay again at this wonderful hotel.\n\nReview 3:\nWe stayed here in October 2008 to visit with vacationing family. The family members brought their kids for the theme parks. The Grande Vista looks like a nice place, but our room was really musty and showed signs of heavy use from a busy season, I guess. If you like golf they have it covered, I don't play golf but my westie loved running around the well kept landscape. The restaurants are nothing to speak of and you're better off going out to the local thai restaurant nearby. My impression is this not a very good Marriott if you want to getaway, I've had much better experiences at other Marriotts. However, to be fair, I don't have kids and this place is better for the Griswalds or if you want to bombarded with time-share info. If you want to enjoy a big pool and be close to the theme parks, this might be a good fit for families. I don't plan on returning.\n\nReview 4:\nWhen we stayed at this resort for two weeks in Februrary of 2004, it was a dream come true. Many people on this website claim that their stay was disappointing. I simply canoot understand how they can possibly say that! The Grande Vista was the BEST resort my family has EVER stayed at. We had a corner 3 bedroom unit on the top floor of one of the buildings. Our building's poowas never busy. The room was absolutely stunning (and HUGE! biggest and lovliest villa of all time I tell you!) and the facilities were perfect. There were a million activities to do. I loved the lakeside campfire. It was very far out of the way of high traffic areas which was nice. If you're going to Sea World, you can practically walk! Disney is a short drive. If you have never stayed at this resort, you are really missing out! It is truly the experience of a lifetime.\n\nReview 5:\nThere is zero and I mean ZERO sound proofing in this resort so unless you want to feel as if you're sharing a room with strangers do not stay here! I moved rooms after my second night here because the noise level was unreal. You can literally hear every word people say in the room next to you...and their screaming babies, poorly behaved children, arguing parents, etc. Terrible, terrible place and the front desk is useless in helping you out. I asked to change rooms and they did but put me next door to what sounds like a herd of elephants. On top of that I tried a couple of the restaurants here and the food is terrible. The grounds look nice but don't let that lure you in...that's why I stayed here. If I had known I would basically be living with a family I would've stayed somewhere else. Again RUN, RUN, RUN away from this horror!!! !\n\nReview 6:\nYou may or may not have read a 'not so awesome' review from me on this hotel. We have since visited here as a compl stay to make up for some problems we had the last time. Anyhow, this time the trip was awesome! This time around the people were extremely nice and helpful! The room was really great (we got the 1BR/1BA room) The pool area is really nice. Have nothing bad to say about this visit! Ohh, and they added a spa since the last time I went, that was nice.\n\nReview 7:\nThe room was efficient and the bed clean and comfy. The room did smell a little musty though. Our room did not have a blow dryer and the hotel ran out of them. They even called in the morning to wake us up to tell us they could not locate one! If your room is near one of the pools - be warned it will be loud in your room! Then after an exhausting day in Orlando (in July!) we could not go to sleep as someone was having a huge party with LOUD music and yelling and screaming. We are not old, but we ended up calling the front desk to complain and then we had to call security directly. It took about an hour to shut it down! Would not go back..\n\nReview 8:\nI can't believe what this place attempts to charge for its rooms. We got a deal through Interval for a \"Studio suite\". This was in fact a very small hotel room with no windows. The sliding glass door was blocked if you pulled out the sleeper sofa. The restaurant (Nicks) REFUSED to make me a grilled cheese sandwich because I am an adult, so I had to go to Denny's down the street! The bathroom was filthy, with dirty handprints all over the door. Two tiny cardboard like towels. There was never, for the entire week, anyone at the pool with pool towels. The laundry facilities = two machines shared by a couple hundred rooms. GOOD LUCK with that. Up, down, up, down the stairs to check and it was busy every time. What a waste of a vacation. This place was actually did sort of ruin our trip. I will stay at Mystic Dunes again next time, it is well worth the short drive to Sea World.\n\nReview 9:\nI am a very serious traveler, so when I book a place I expect a few things, a clean room, not just a neat room, there is a difference. Overall the resort is nice there are things to do throughout the day and into the evening. The pools are a good size and there is ample seating. The only restaurant I can mention is the Pizza Hut. I only ordered once, the food was as expected. I can not really talk much about resort itself because we spent most of our time at WDW. The rooms need to be updated, they look like something out of 1983. The beds though were very comfortable, even the pull out sofa. The kitchen was well stacked and the employees are very friendly and helpful. My husband notice a roach at 1am. I did not see any but he did see one night during our seven day stay. *The resort is very close to Sea World, Discovery Cove, and Aquatica. The I-trolley will take you there.\n\nReview 10:\nI always stay at Marriotts and I usually prefer the Lakeshore Preserve nearby, but it wasn't avail. I am staying in a 2 BR 2 BA. I guess my unit was refurbished because its very nicely decorated. Granite in kitchen and bathrooms, plus a jacuzzi built for 2 in the master. I will say the fridge was not the newest but it was clean and it worked. Separate toilet area with a shower and a door for privacy. Dining area has a table for 6 with additional seating for 3 at the kitchen counter directly behind it. Nice balcony off the master and the 2nd BR has one as well. I took a nice walk around the grounds and they're beautiful. Great paths for walking. Paddle boat rental avail, there is a spa, a gym (which I used) with really nice and new equipment. Pool areas were nice. Lovebugs abound! None of them came on me, just annoying to look at.Oh and the bed is to DIE FOR!! Room I stayed in #7641. Top floor corner unit. Would come again.\n\nReview 11:\nWe just got back from a week vacation at the Grande Vista and couldn't have asked for a better place to stay. The resort was well maintained, clean and very kid friendly. Our room was near the back of the resort and it was a little walk to the kiddie pools but there was a regular pool and spa close by. There were also clean and available gas grills by the pool. The resort staff were friendly and willing to help with anything. Once we got to our room they brought us a pack n play and highchair that were pretty clean. Our room was quiet and huge for a 1 bedroom with a screened in porch overlooking the 9th hole and the local alligator. The bed was so comfortable! The only negative thing that I have to say about the resort is that my husband killed a cockroach that was hanging on the window blinds.\n\nReview 12:\nThis timeshare is centrally located and you have easy access to International Drive and to both SeaWorld and Aquatica. The rooms are furnished well and the pools and amenities are great for families. The prices for boat rentals is alittle expensive and the wait to use either the ping pong or pool table is lengthy. They have a small restaurant on the premises for pizza, salad, breakfast etc, a market place store and quite a few bars along the pool areas. There are alot of pools for small children as well as older kids and adults, hot tubs too. Everyone was pleasant and helpful and it a great place for the family. The only complaint we had is that the pull out couch was not very comfortable and that the dishware and utensils were only a service for 6. Could not have bowls for cereal two days in a row without washing all.\n\nReview 13:\n40 days of sheer relaxation.....everyone is so helpful we stayed in bldg 81 . top floor which overLooks the main pool area...this would have been great but the weather was horrendous this year..BUT the Pools are so warm..and the hot tubs always 104 ...that makes even the coldest day bearablel...Marriott beds/linen were wonderful, acxtivities plentifuL..variety of exercise classes./ gym facilities super... Very enjoyable stay..Always the very best at the Marriott\n\nReview 14:\nHave been going to MGV for several years. Excellent experience. The renovated rooms have made the MGV a much better place then it used to be. Good for Marriott for making investments to making the MGV a better place for its owners and customers.\n\nReview 15:\nI love Marriott property. Check-in was easy and smooth. The room was beautiful and clean. We were not from the pool and faced the pond. Every morning I could see the sun rising and then in the evening the sun set. Absolutely beautiful. I own at Westgate and it does not compare to the Marriott!\n\nReview 16:\nJust got back today. Resort is currently under some construction but is still highly functional for the the most part. Arrived and we asked for a newly renovated room and were given one. Staff was always nice and efficient with everything. Stay in a room close to the main building or across the lake if you want easy access to the main pools. Pools are great for the kids with various levels and areas. I am familar with this property, Horizons and Cypress Harbor. My family by far enjoyed this the most.\n\nReview 17:\nThis is our 5th time staying at Grande Vista while in Orlando. We love it, and love having the space, the kitchen, multiple bathrooms and the washer/dryer in the room when compared to a hotel room (I never have understood people paying so much to stay on Disney property in a 400 square foot room). Our room was in good shape and we had no problems during the week. The pool and grounds were beautiful and well maintained. We arrived on a Monday and were able to check in at 11:00 AM, which was a bonus. Was given a 1st floor room, which I thought I wouldn't like, but it was nice not have to deal with elevators/steps, and the view of the lake right outside the screened porch was just as nice as being higher.\n\nReview 18:\nThis hotel was absolutley horrible. Our room was disgusting. Everything from the spiders to the peach colored toilet paper made the room sick. The room was ugly and cheap. There were bugs all over our balcony. Also, our main door, there was a big gap between the door and the floor so bugs could come in. Engineering always failed to come and fix it. How irratating is that? House Keeping only came once during the 4 days we were there. The bathroom smelled like mildew and was just gross. Also, that resort area is in a sucky area and has HORRIBLE cell phone reception. You had to stand outside to use your cell phone and didn't really get any signal. It always cut out ( for both, Verizon and Nextel). Next time, we're sticking to a Ritz-Carlton.\n\nReview 19:\nI arrived to the Grande Vista late at night after a very long trip from overseas. I had stayed in this property many times before and was very pleased with everything until this last trip. Even though my reservation was prepaid, and I was quoted a rate for an upscale unit, I was given a very old unit in disrepair, with a horrible smell. I tried to change the unit and the management told me that this was the only unit available. I paid for a recent ly renovated unit or new unit such as the Grande Vista advertises on this site and got a piece of garbage not worth 1/5 the rate that I was paying. The management was rude and non cooperative. I will never again stay at a Marriott during the rest of my life. They just lost a client that has spent at least 200 nights at Marriott properties.\n\nReview 20:\nBeautiful resort, very elegant and spacious. We really enjoyed our stay and I was proud that my family trusted me with picking the resort. I was told by my daughter that I had picked good one this time and that meant alot to me. We had a 2 room villa and the the kitchen was so well equipped and organized. We were so happy with the customer service and the friendliness of the employees. There were so many pools to choose from and there were alot of activities to do inside the resort. Loved our stay and we will be back.\n\nReview 21:\nPros: The property is gorgeous. Checking in and out was a breeze. The rooms were large, clean and comfortable. Beds were extremely comfortable; did not want to get up after a long day at Disney. Nice view overlooking the lake. The pools were excellent. You are just five minutes away from Seaworld, and a little farther (15 min drive) from the other parks. Cons: Just a little spots, one of the corners in the room wasn't clean at all. When it rains, the water comes thru the bottom of the door from the outside and we would open the door to find a big puddle inside. Had to use a towel to block incoming rainwater. The Marketplace is too expensive but nothing but a drive to Walgreens to pick up the necessary items. Internet was down for two days during the week we spent there. I would most likely come back to this property.\n\nReview 22:\nWe just returned from a stay at the Grande Vista resort and it was an excellent place to stay. Our trip was delayed by two days due to hurricane Jeanne. We arrived the day after Jeanne had gone through Orlando and the staff were already cleaning up the resort and it was all done by the next day. Our room had some water damage so we asked for another room and we were immediately moved. The staff are extremely friendly and accommodating. The resort is gorgeous and the one bedroom suite we had was beautiful with all the amenities. All the Orlando attractions were within a fifteen minute drive. I would highly recommend this resort and we plan on returning!\n\nReview 23:\nMy husband and myself came here with another couple. I was in building 81 facing the pool. I was so happy to open the room to a newly renovated space. Everything was perfect from the granite countertops, to the very clean bathroom. The front desk staff was great, they supplied all the towels and sheets that I asked for. There was live entertainment, the grounds were spotless. We enjoyed the pools and hot tub. I would definitely go back to this resort.\n\nReview 24:\nMy family and I just completed 13 nights at this resort. The grounds leading up to the check-in area are beautiful(well kept for timeshare sales presentation area). This was our 4thstay at this resort and most likely our last. Our villa was trashed by a prior guest and in dire need of some TLC: 2 outlets in the DR were kicked in, the light above the front door was used as a basketball hoop, there was a hole in the MBR makeup area the size of a man's fist, the silverware drawer took 2 adult hands to open, our NS villa had been used by a cigar club, MB shower stall was moldy, trash left on grounds and in parking lots. The new pool is loud and children were there without supervision. What once was a pristine resort was not so special this visit. After notifying management about these conditions, repairs were made to the villa, but we never heard a word from the staff inquiring about our less than acceptable villa. Prior stays always resulted in my kids wanting to go back, not so this time.\n\nReview 25:\nThe outside grounds of the hotel were very lavish and nice, however the 2 bedroom unit we got was in poor condition. The furniture was all chipped and worn, the kitchen cabinets were a mess, the floors and countertops were dirty. I had them come back and clean the first day since it was so gross. They dont provide any washcloths and the towels are scratchy. Overall the room was musty and appeared in dire need of cleaning up as well as upkeep of the furniture. all of the dining room chairs and barstools were terribly stained. The best part of the hotel was the pool area, and the beds and pillows were comfortable.\n\nReview 26:\nWe stayed here January and had a great time,the place was very clean and is located close to everything they have nice clean pool areas and lots of walking areas I would recomend this place to everybody that asks.\n\nReview 27:\nDon't stay here. I can't beleive this is a Marriot. It's completely run down. The rooms have not been renovated and they smell moldy and musty. Everything is outdated. I didn't want to sit on any of the furniture because it was damp. SO GROSS! I'm also shocked at the great reviews. Are we at the same hotel? We could have done much better. I'm so dissapointed. The only good thing about the hotel is that the staff is really nice.\n\nReview 28:\nWe had a great time here. We enjoyed the pool, hot tub and activites. We hung out at the main pool's bar. We had a great time, and the service was great. A fun time. It is close to sea world and disney. We didn't do either, but lots of places around (shopping, food etc)\n\nReview 29:\nMy family enjoyed the resort. It had everything you needed. Pools were great , service was fantastic and the beds were comfortable. We will be back\n\nReview 30:\nWe stayed on a guest certificate / time share exchange and absolutely loved it. Would recommend this resort to anyone staying in Orlando. Lots to do by the poolside and plenty of room for a large family. Close to Disney but if you are staying here, don't hesitate to stay home for a day instead of doing the parks. Hope to be back again someday\n\nReview 31:\nSurround yourself with the beauty of this world class resort. Architecture, landscapes, pools, and hot tubs galore. There is something for everyone here. The rooms are spacious and comfortable. This is the first hotel or resort where I had difficulty filling up the drawer space! Swimming, golf, tennis, Bball, table tennis, pool, paddle boats, kyacks, fishing and an indoor playground for the little kids. Conveniently close to all the theme parks as well. And an exceptionally friendly staff. I truly felt like royalty for the week. My family can't wait to go back.\n\nReview 32:\nAfter staying in Disney we checked into the grande vista using my timeshare. The first apartment in block 90 smelt so requested a change which they then gave me a room in block 93 this also smelt but had a good view. After some consideration my family decided we did not want to stay here and checked back into disney. The rooms are small with a pokey balcony and the place on the outside looked great the rooms are a real let down and for a Marriott establishment should severely be looked at. The rooms were dark smelly and pokey as far as we are concerned would not recommend anyone staying here.\n\nReview 33:\nGreat location. We hired a car , but the bus service along I Drive was regular and cheap. It was easy to get everywhere you would wish to go....Disney about 20 minutes drive, seaworld 5 minutes, Universal 20 minutes etc. The rooms were clean, spacious and of a high standard. ....the two bedroom units are recommended. Lots for Kids to do - the pools are lovely.....you get a choice of secluded or in the middle of the action in the kids themed areas. Will definately return 2007!\n\nReview 34:\nStayed here for one night prior to a cruise. While property (grounds, pool) are great, room was nothing like it looked like on Marriott website. I'm not sure how they assign rooms or if some are better than others, but ours was like a poor Fairfield in type room. Room was small, a/c didn't work, walls thin.\n\nReview 35:\nWe picked this property because we wanted two bedrooms and a kitchen and because of the good reviews on TA. We were very happy with our choice. The only reason I did not give it five stars was for the several things that kept breaking down in our room. They were quick to come repair the items but it got old having a repair man in your room. They are renovating most of the rooms so I think this should cure most of the problems. We stayed in building 80 and I would highly recommend this building for the convienance for the pool and market. The childrens activities were great and our 2&5 year olds could not get enough of the giant indoor play area. This was great for us because we could have a cocktail and watch them play indoors with A.C. The MGV is very close to Sea World and the Acuatica water park that should open in early 2008. The Disney parks were about 10 minutes away.\n\nReview 36:\nthis place is good location if you need to party travelling around and searching for fun we came upon this place- what a time we had! women at this hotel are very friendly!! love them all\n\nReview 37:\nThere are always plenty of amenities and activities for the whole family, though we didn't partake in any of the activities. We spent just about all of our time at Universal Studios. The beds are also quite comfortable. This place is right next to Sea World and not far from Universal Studios and Disney World.\n\nReview 38:\nI have stayed in nicer motels on the side of the highway! I excahnged this from an unused week at another time share and will not waste the effort to do so again! From the word go it was a mess: Upon check in I noticed the clerk switched the keys for the two rooms we had. When I suggested he check them he insted they were coded correctly. Of course after I drove all the way to the rooms and back we found out I was right. I had four keys for one room and none for the other. Got into one room and there was a puddle of water on the floor from something: AC? Toliet overflow? Freezer melted? Who knows, housekeeping did not! Got into second room and there was no AC! No sheets on or even in the room for pullout! No towels! When towels were delivered we had to make another request for washclothes! Thank goodness all we needed was a place to lay our head after day at the parks! Unfortunately it wasn't even good enough for that! We checked out a day early and stayed at real hotel!\n\nReview 39:\nI like this resort/timeshare. Push to get a newer room and the upgrade from an efficiency. The rooms are renovated every few years, so make sure to think through the \"new\" buildings that you want when you make reservations or appear at the fronk desk.\n\nReview 40:\nIf you only want to visit Orlando to go to the parks NEVER stay in this hotel. Besides they rush you to check out before 10am and the keepers open your door and call fearsely to your phone.\n\nReview 41:\nThis place reminded me of the resorts in Mexico as far as appearance goes. We only slept there and explored the grounds from time to time. We stayed in a 1 bedroom and for our two 8 year old boys and us it was plenty of room. Bonus washer and dryer in the room was nice. We were first put in the smelly muggy room but later requested the \"refurbished\" room with no hastle. Building 92 and it was quiet as well. Staff very friendly and there to please. No hastle for the timeshare routine. Again October was less crowed and best time to go. Very close to the parks and shopping! We were there October 25th. Beds were comfortable.\n\nReview 42:\nWe have stayed in timeshares all of over the world and this by far was the worst one. We had a 2 bedroom villa in building 91 which was noisy and filthy. Twice we had to call security because of noise in the pool late at night after pool hours. There were stains on the furniture, handles missing off shower doors, both sinks in the master bedroom would not drain and when asked for additional blankets, housekeeping brought up blood stained blankets. The appliances were dirty and the refrigerator was never cleaned from the previous guest. We never received new towels the 4 days we stayed there and found the staff at the front desk extremely rude. Very disappointed in the state of hotel...would never recommend it.\n\nReview 43:\nWe exchanged one week through interval and expected a nicer villa, like the ones we have in our resort. The carpet and the chairs were stained. The bathroom smelled bad. We found cockroaches in the villa 4 out of 7 days!!! I called housekeeping, and they told me....Oh it\u00b4s Florida, there everywhere!! The appliances were rusty and the whole villa needed an urgent remodeling. I am sad that I exchanged a very good week and I received a very old villa. The resort is beautiful and conveniently located, but they are so late in their remodeling process that it is not worth to go there, unless you are sure to get a villa in good conditions. I am a very satisfied Marriott vacation club owner, but if I would have gone here before buying, I would never have bought any weeks. Next time I go to Orlando, I will ask for another resort.\n\nReview 44:\nWe went for a romantic getaway without the kids, only for my husband to be mistaken as a man who stole a golf club in the pro shop (which by the way is open to the public). After an afternoon spent by the pool, we were greated at our door by two orlando sherrif's and two resort security guards. They had a picture of the robber who was obviously not my husband but still questioned him, searched our room and our car. It was humiliating, embarrinsing and drew attention. When we complained to the management we were told that \"they were only doing their job\" It was a horrible experience and really put a damper on the rest of our stay. Horrible customer service!\n\nReview 45:\nWe enjoyed our stay at this resort, it was wonderful. The resort is a very pretty resort. The room we had was a nice size. We stayed in a 1 bedroom villa in bldg 83. We have already booked our room for next years vacation at this resort. We liked everything about the resort. We can not wait to go back. You will not be disappointed, if you choose this resort.\n\nReview 46:\nOur family of 4 stayed at the grande Vista the week of 9-26 thru 10-3-04. We arrived and were given a room that looked like it had been cleaned, but had a box of cereal on the counter and newspapers on the coach. This room also had wet carpeting in the living room and a ripped screen on the patio. We requested another room. Staff was very accomadating and we switched rooms. This room had more wet carpeting, we were told at this point that most of the rooms might due to the hurricane that weekend. We also found a dead cockroach in our bathroom which we were told was also from the hurricane. We asked for yet another room, climbed 3 flights of stairs since the elevators were still down from the hurricane to a room that finally did not have wet carpeting or dead cockroaches. The set up was nice and the whirlpool was great. The room it self was a bit worn.It was not as nice as i expected, and we enjoyed our stay at Horizons much more.\n\nReview 47:\nWe just returned from an 8 night stay at the Grande Vista.My brother owns a 3 bedroom villa timeshare and invited my wife and I to stay with them.My wife and I originally planned on staying for 4 nights and then move over to Disney's Caribbean Beach for 4 more nights,we are real Disney fanatics.By day 3 we decided to stay for the whole week.What a beautiful resort,clean,great staff ,nice pools and hot tubs and plenty to do.The pool bar and grill made great drinks and decent food.We had lunch at Nick's one day and it was very good.The dinner menu looked great as well.We loved this resort so much that we may end up getting a timeshare there eventually.When I returned home I looked up the cost to stay there again and was surprised at how much cheaper it was compared to Disney,and the rooms and bedding were awesome.We never slept so sound in our lives.We will deffenitly return here soon.This resort gets an A+++.\n\nReview 48:\nWe spent seven days in July at the Grande Vista while attending a conference at the Orlando convention center. This property is a very pleasant alternative to a hotel. The two bedroom unit was in one of the newer buildings. It was very spacious, clean and offered a lovely view of the lake. The kitchen was well equipped; the bathrooms were large, and the two screened porches were great in the evening. Pools were busy, but not overwhelmingly so. We found the staff to be friendly and generally helpful. This location is convenient to theme parks, restaurants and the convention facility, though a car is absolutely necessary. Look for a good rate (try AAA or M11) on the Marriott website.\n\nReview 49:\nStayed from April 10 to April 17. Close to all attractions. Staff was very pleasant. Very good kiddie pool.Over all very impressed would definitely go back\n\nReview 50:\nFrom check in to check out, it wasn't fun. The rate I paid was different (much higher) than the internet rate I planned on paying; staff was not the least bit accomodating while this was being worked out (I had documentation). We drove and brought food, that soon spoiled as the fridge was not working; though they replaced it rather quickly, the Florida humidity is not match for perishables. When I travel and choose a good name like Marriott, I do so in part because I believe their service and reputation can make good on any minor problems that often pop up; this was not the case here and for more than $250 per night, I expected better service. When I asked for other guests to quiet down at 2:00 a.m., that request was also ignored. We ended up leaving 3 days short of our planned departure and I would not recommend it.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30822, "query_start_index": 30824, "query_end_index": 30824, "truncation_seperator": "... 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{"id": "2515675", "pid": "2515675", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nthe hilton presents itself as a top hotel, but once you take the bait, it reveals itself to be another one of these petty chain businesses that tries to wring a few more dollars from you at every opportunity. did you choose the hotel because the fitness center sounded good? well, you will have to pay to get inside it, even though you are a guest of the hotel. want to connect to the internet? get your wallet out. it took me a while to learn to avoid these places but i will definitely do my homework going forward!\n\nReview 2:\nI have stayed at this hotel on two different occasions, each for 3+ nights. The hotel is spectacular, but you are going to pay for it. Beds were great, room was nice, but nothing that would just blow you away. The main thing here is the hotel itself. Very large & beautiful. Great stay if you are doing something at the convention center next door. Easy walk to the Gas Lamp district. Joes Crab shack is just right behind the building, which is highly recommended. The hotel does have nice bars & food inside, though again, pricey. I would certainly stay here again, especially when my company is paying for it!\n\nReview 3:\nI love it! I will definitely be back(: Its close to the zoo, beach & downtown.\n\nReview 4:\nIf you read the other reviews; they are all true. Unfortunately I read the reviews too late so it would have been extremely difficult to change to another hotel in the area due to convention attendees. Well, lets see....15.00 more a night IF you want a view of the water. Don't they advertise this hotel as being on the water to draw more customers - and you have to PAY extra? Thats just nuts. I have a beautiful view of a roof and shipping containers (well, someone has to stay on that side of the hotel, I suppose). The internet cost of 13.00 a day IS ridiculous. They left me a half bottle of used shampoo in the bathroom - can you believe it? There are enough hotels in the area to find one that actually does cater and care about their customers - hopefully you will read this before you travel to San Diego - please choose another hotel.\n\nReview 5:\nBe sure to bring your wallet with enough cash to pay for all the sneeky extras this hotel will charge you. They don't tell you that parking is a fee per night and once you check out slap you with a hefty bill, after you just paid for an overpriced room. There is very limited parking in the area, and difficult to park several blocks away when carrying luggage. Can't say that the rooms are anything to write about. I would not stay at this hotel ever again.\n\nReview 6:\ngreat service, nice range of restaurants, great location and easy to walk to most locations - highly recommended but note the extra charges for wifi etc - not cheap :)\n\nReview 7:\nLocation - ideal for convention centre, Petco and Gas Lamp Quarter. Room - clean (nothing spectacular). Very expensive USD 140 plus USD 25 parking. We declined the chargeable upgrade at check-in which meant we didn't have a view. We ate out so I can't comment about the restaurants. In the morning our passports disappeared from our room. Only housekeeping had access but the security guys obviously didn't believe us. It cost a small fortune in money and time ....... police reports, embassy visits, replacement documents etc. During this time the entire Hilton staff (reception, security, lost property, housekeeping, management) could not have been less helpful. A couple of weeks after returning to the UK, our passports had been recovered and were forwarded onto us from the Hilton. I can't see that I will ever stay in a Hilton again.\n\nReview 8:\nI stayed at the Hilton for one night with my mother who was visiting the area. Great location to walk around the Gas Lamp district and tons of shops/restaurants. The hotel is directly on the water so there is a bit of a breeze but great views of Mission Bay. Plenty of options in the hotel for food, drinks, coffee (Starbucks) and gym. I would definitely stay there again!\n\nReview 9:\nThe Hilton sits right next to the Convention Center, on the bay as the name alludes, and a short walk to the Gaslamp District. The hotel is fairly new (maybe one year old) and is modern and sleek. The lobby is subdued and classy. There is a parking garage next to the hotel or you can use valet \u2026 both options are not cheap. The rooms are new, clean and comfortable but nothing outstanding. The bathroom was small and old style (i.e. tub / shower combo). The pool area is very nice, overlooking the bay front, with warm salt water and plenty of lounge chairs. The restaurant Vela was good for breakfast, probably not worth the price (with the HH Diamond benefits it was still $10 and maybe $22 without). The bar Odysea was nice and hopping on Friday evening. There was a Starbucks on premises which was good for a quick breakfast. This is a good place to stay if you are attending a convention at the nearby center or want to be walking distance to the Gaslamp but not in the Gaslamp. The place is new and clean and worth the stay.\n\nReview 10:\nFast check-in to then to wait hours for a room; we were not alone...the main lobby, eating areas and Promenade lobby full of people and bags waiting for rooms to become available. The whole experience of the stay was underwhelming and felt very expensive. We left a day early.\n\nReview 11:\ni enjoyed my stay here. Fast check in with no hassle. I enjoyed an upgraded bayfront view without extra charge. Room was a good size and was clean. Pool was nice. It is walking distance to gaslamp but if you are wearing high heels i would get a cab. I wouldn't describe this hotel as luxurious, but it is nice, new and clean.\n\nReview 12:\nThis Hotel is beautiful, modern and just a few steps from the Gaslamp quarter and from the Seaport village, but I rated it only 2 stars because internet connection costs 13,90 $ per 24h ( and 19,90 $ for full speed !!!! ), the carpark costs 27 $ per day , and they do not have a shuttle for the airport, which is only 4 miles from the hotel. Totally unacceptable !\n\nReview 13:\nexcellent hotel, great bar, restaurant, and location. next to the gasland district with plenty of restaurants and bars. Fox restaurant first level of the hotel, great food, good ambiance and excellent place to watch a game. short cab ride to the USSmidway and other fun places to visit. across the street from the baseball park, awesome.\n\nReview 14:\nI can't say anything for the service since I spent my entire day at Comic Con but I do love the location - just one block away and on the same side as the convention center. It was wonderful being so close. I didn't have to wait with the crowds to cross the street at the train tracks, it was so easy getting back to the hotel for afternoon breaks. I loved the room - it was nicely decorated and had lots of natural lighting. The bed was soooo comfortable! The bathroom was simple but very clean- could have been more fancy for the price of the place I guess. There was also a Starbucks downstairs to feed my iced Mocha addiction every morning. I guess my only complaint would be the price - for 320$/night it didn't even include internet. I'm used to having free internet as a standard for every place I stay at.\n\nReview 15:\nWe were going on a cruise from San Diego and wanted a few days to explore the town. This hotel was well situated. We had 2 rooms--one overlooking the bridge and the other facing the bay--both were extremely beautiful. We ate at both restaurants and were very pleased with the menu selection and the taste of the food. The staff were very helpful as my sister twisted her knee getting off the airplane and couldn't walk. They loaned us a wheelchair for use in the hotel and gave us the names of 2 local companies that rented out wheelchairs. We were able to get around to see the attractions, ride the trolley, walk (and ride in a w/c) into town. We would return to the Hilton S.D.Bayfront!\n\nReview 16:\nI was scheduled to stay at the Hilton San Diego Bayfront as part of a business conference in April 2009. I was unable to make the conference, but received a charge on my credit card of almost $300 for a \"no-show\" fee. There had been a mix-up with the cancelation of the reservation and I called to try and get it sorted out. My assistant and I called for three weeks, and left messages with several individuals, none of whom ever returned the call. When I finally got hold of someone in early June, they told me there was nothing they could do if I did not have a cancellation number to prove the reservation was cancelled. Even though I am a Hilton Honors member who often stays at Hilton hotels, they would not even explore the option of giving me a credit rather than requiring me to pay $300 for a room I never used. I found them to be very unaccommodating and difficult to deal with, and completely unconcerned with the satisfaction of the customer. I will likely stay at hotels other than Hilton hotels from now on, where possible.\n\nReview 17:\nThis was certainly not a good deal but proce was not an issue for this trip. The staff were very rude- The service was bad, includiong the expensive restaraunt in the hotel- Wrong order and long wait for food and actually finding a waiter was a challenge. I liked the view from the room, the room itself was fine- but as you know the service can kill even the best of rooms. Too bad for this overpriced- and rude hotel. Try the Gaslamp( Hilton) accross the street- Better location for nightlife. Probably a nicer staff as well.\n\nReview 18:\nStayed here a few nights for a conference. The rooms were clean and the beds were comfortable. The bathroom was roomy and clean. I had a nice water view overlooking the convention center. There was a wedding on the grass below on one day. The pool looked pretty nice but I didn't partake. They don't have a breakfast so instead they offer coupons to Starbucks for HHonors members. The hotel is about a 5-10 minute walk to the main part of the convention center. It is probably a little further than the Hilton Gaslamp. A friend of mine stayed there and I saw his room - the Bay Front rooms were larger than those of the Gas Lamp. He told me the train was pretty loud at his room. I didn't notice the train at all during my stay. One thing that seemed confusing was where to go for parking. I could see the garage but it wasn't obvious to me how to get in. It didn't matter to me since I was dropped off. Walking to the convention center seemed easiest when walking out from the very bottom floor rather than from the main lobby.\n\nReview 19:\nWhile holding an event at this property I found myself with nothing but good things to say about the accommodations and staff. My room was comfortable and clean. When I let the maintenance folks know that my shower was draining a bit slow one evening they had it fixed before I even returned from dinner that same night. Dinner at the FOX Grill was about not bad. The food was about what one would expect at a sports grill and the service was friendly if a bit slow at times. Catered meals were excellent. Food was not only delivered on time, it was usually early. The staff was very flexible and accommodating and the food was very tasty. Through the course of the event we received exceptional service from house security, catering, and event staff. Special kudos to our main contact Tiffany, member of house security Michael, and catering lead Carla and her whole staff who helped us make our event run smoothly.\n\nReview 20:\nI have stayed in many Hilton Hotels around the world, and I must say this one was very disappointing. The location is nice, next to the convention center. The rooms are to a moderate extent clean. Garbage is not properly removed, for instance the empty shampoo bottles and the cardboard box the bath soap came in was not disposed of during my entire stay of 6 days. The ironing board I used was never put away, the bed linens were not changed during the entire stay and the Towels are as rough as sand paper. I ordered Room Service after a long day at meetings and it was disgusting. The seafood in the pasta was raw and the service itself was quite deficient. The Restaurant is not much better, We ordered a soup containing pomegranate only to find the ingredient was omitted. Careless. Saturday night, sitting in the Lobby with some Business acquaintances was like sitting in the middle of the local \"red zone\", quite embarrassing. Scores of young women scantly dressed and staggering down the hallway in a drunken stupor. This Hotel lacks standards.\n\nReview 21:\nThe Hilton San Diego Bayfront Hotel is one of the best locations for views of the harbor, Petco Park and the city. Conveniently located within a short walk to the \"Gas Light District\" where there are many fine restaurants, bars and the light rail system or trains north to Los Angeles etc.\n\nReview 22:\nWe have stayed in Hiltons all over the world and this one was a great disappointment. The location and view were fantastic, however, they didn't make up for everything else. We booked the 'romance package' on a high floor with a Coronado/Bay view. We had to request our 'complimentary' champagne twice and there was no bath tub - just a shower. When we called to request a change to a room with a tub, we were told that there are no king corner rooms with a Coronado/Bay view and a bath tub in the entire hotel. There is also no executive floor or lounge. Most of the restaurants (including Starbucks) are only accessible by exiting the hotel and walking around the side (outdoors). Quite inconvenient at 6:30 am. Also, the reviewer who said the decor reminded him of an ikea showroom was spot on - sterile, cold, not welcoming at all. We will not stay at this hotel again!\n\nReview 23:\nGreat hotel, slightly cheaper than Omni with a great view. It's on the bay, which is behind the stadium. It's probably an extra 3-5 min walk to the begininng of gas lamp. There's also an ESPN sport zone here. Great spot to stay before a later Padres game.\n\nReview 24:\nThe Hilton Bayfront is beautiful! Great location on waterfront with views of Coronado Bridge and marinas. A bit of a walk from Gaslamp District, but directly across from Petco Park. The room was typical for a good hotel, but staff was just \"doing their job\". No one went out of their way to make us feel welcome, give us any extra information or travel advice. No one offered extra towels, umbrellas (yes, it actually poured the day we were there!!). Concierge was curt, answered our question by pulling out a map and circling a location--no advice, no conversation, no extra help. This is not acceptable in a 4 star hotel!!! There are so many great hotels in San Diego that I would choose another one before I stayed here again. Disappointing because they have a beautiful location and building. Staff needs to be improved.\n\nReview 25:\nStayed at the Hilton San Diego Bayfront for a conference and brought along the girlfriend to make a side vacation of San Diego. I don't know if there are any bad views in this hotel but our room had an amazing view of the bay, the water front park/village, downtown and the Padres ball field. The rooms was exceptionally clean and comfortable. I only wish that it still had the refrigerator for all the left overs we had from many good meals. The hotel staff were suprisingly friendly for such a large and busy place. We enjoyed the spa, steam bath, relaxation rooms and the oil scented couples bath, all very relaxing and suprisingly affordable. The swimming pool and hot tub area was well maintained and clean with an unfortunate view of ships loading at the Dole warehouse. Food in the resturant downstairs was actually good the 3 times we ate there. I did find the Gift shop to be very expensive, paying nearly $8 for a toothbrush. Would love to stay here again in the future.\n\nReview 26:\nMost of the staff were courtious, though the restaurants were very, very expensive. I had a nasty allergy to something at the hotel so was miserable most of the time. Hotel billed the wrong credit card. Wifi wasn't free as it is in most hotels ($20) per night. There was a charge of some sort for everything...\n\nReview 27:\nStayed for one night prior to driving to L.A. For the Rose Bowl. Staff was extremely attentive and helpful, especially the concierge, valet and front desk staff. Convenient location near the Gaslamp Quarter with nice walk along the embarcadaro to Seaport Village. Would definitely stay at this property again when in San Diego.\n\nReview 28:\nThis hotel is over priced for not having all of the amenities and services open. Although the rooms are spacious the service is nothing to be desired. Currently there is no gift shop so if you need bottled watered or any other convenience item you will either need to pay $3.50 from the vending machine (only for it to dispense the wrong product) or go to the front desk to see what they have (which you will pay a ridiculous amount for as well). The food in the restaurant was excellent however slightly over priced. Having paid over $200/night I was highly disappointed. The hotel definitely has some kinks to work out and until they do consider yourself a guinea pig.\n\nReview 29:\nnice hotel, but service at the restaurant and bars were slow and unprofessional. the staff were unorganized and seemed new to the business. the house keeping they just made the beds, did not clean room or bathroom. won't go back.\n\nReview 30:\nMy boyfriend and I stayed here for our anniversary. We were surprised how great the place was for such a low rate. We loved the room, especially the comfy sheets! The interior was extremely nice. Would definitely stay here again.\n\nReview 31:\nThe only reason to stay in this part of San Diego is for a conference. The only reason to stay at the Hilton is if the Marriott is fully booked. For the same price at conferences one year apart I stayed at the Marriott and got a room with a refrigerator. This may seem small but unless you enjoy paying 4.50 for 6 ounces of orange juice, staying in this area requires a fridge and a trip to Ralphs. The exercise room and restaurants at the Marriott are far superior. Room service is better at the Marriott. The Marriott also provides free cables to connect laptops to television in rooms (a luxury that you understand if you have two monitors in your office.) The Hilton charges $25/day to rent the same cable. Bottom-line: don't stay here unless you have no choice.\n\nReview 32:\nnice upgraded room on the 29th floor overlooking the bay and the baseball stadium. Was here for a tradeshow at the convention center. Short walk and nicer hotel than old Marriot next door. Great buffett breakfast, good Fox Sports bar for inside or outside. Very friendly staff. Nice outdoor pool and jacuzzi. Was just under $200/nite but worth it. Nice job Hilton!! !\n\nReview 33:\nMy wife and I stayed here while on vacation. This hotel was very sleek and modern. The views of the bay were outstanding.\n\nReview 34:\nIf you like Ikea you'll like this hotel. Very compartmentalized, hard to navigate and get around. For a newer hotel I'd expect a more comfortable experience overall. The elevators are only accessible from one side even though they are in the center of the main lobby, you have to go outside to access Starbucks or Fox Grille, if you're walking you have to enter a side almost employee type entrance as they discourage walking up the long drive to the main lobby entrance (when driving). The staff was not very friendly and I would not stay here again. It's tucked at the North end of the convention center and the pedestrian bridge to get over to the gaslamp area is still not complete. You have to walk an extra 1/4 mi to get anywhere. The Marriott or Omni or the older Hilton in the gas lamp would be more convenient locations. They also charged $15 a day for internet access in your room, ridiculous.\n\nReview 35:\nI booked a room at the Hilton San Diego Bayfront for the night of my engagement. I had been to the hotel before but never as a guest. Every aspect of our stay was fantastic. From the front desk staff to the modern rooms to the outlets , everything was first class. We had a couple's message at Spa Aquazul and the staff went above and beyond to make a special day for us even better. I can' think of a better hotel experience and hope to stay again very soon.\n\nReview 36:\nWe went down to celabrate my birthday. The room was fine overlooking the bay from the 10th floor. We had a room with two queen beds. The following morning my husband awoke to a disgusting thing. Someone had put feces (yes poo poo) at the bottom of his bed between the sheets. He said he could smell it but didn't know where it was coming from. Untill the light of morning when he could see that he had it on his foot. We called the frount desk and they sent someone up right away. They said they were sorry and did put us in the presidental suite but only waved the charges from the day before. Over all I would say if you stay there check your bed first. It would have been a nice trip but waking up with poo poo you could say it spoiled things.\n\nReview 37:\nWhen a hotel is new you tend to overlook things. Yet this place already feels kind of 1970's gone all wrong. It feels like a big impersonal Las Vegas hotel that slipped into San Diego at night. The design feels almost like a hospital. there is no color anywhere. It is white on white on white. The rooms are bright and everything worked, but late at night our room had a lot of clunking and clanking noises (I'm assuming it as mechanical system noises). The drawers were too small to put anything in. There were no niceties. No minibar, No robes in the closet. Only the most basic amenities in the bathroom. A huge 30 story hotel with NO concierge lounge! No bill under the door the last day. The confusing garage is a LONG walk to the lobby. If you are going for a convention the location is pretty good. But, all in all, there are just so many really nice hotels in San Diego why settle for something that is just OK?\n\nReview 38:\nI stayed at the Hilton San Diego Bayfront in August 2011 (as well as May 2010) and I enjoyed both stays tremendously. The service is at this hotel is top level. The employees are very friendly and helpful. Every person I came in contact with was warm and friendly. The hotel is also immaculately clean. I believe the hotel is fairly new and it has been kept up very well. It is located right next to the convention center and across from the Gaslamp Quarter. There is a pedestrian walkway that will take you from the 3rd level of the hotel's parking deck right over to the Petco Park area, so getting to and around the Gaslamp Quarter is very quick and easy. My suggestion is that if you are driving to the hotel and you have an older GPS, use the address for the convention center (111 West Harbor Drive) instead of the One Park Blvd address, but my GPS could not find One Park Blvd and it made getting to the hotel the first time a bit confusing.\n\nReview 39:\nLarge hotel , modern , wonderful views.Great location ,for walking around gaslamp, marina, seaport area. Well run , friendly staff. Very clean .\n\nReview 40:\nThis was one of the best getaway's me and my wife have been on yet. The staff , the service and the overall experience was great. Will return in the future.\n\nReview 41:\nI was not at all happy with the Bayfront. The lobby is difficult, too spread out. It is like walking around an airport : ( I am diamond level with Hilton, and I opt for breakfast as my perk. I was given two Starbucks vouchers, one for a drink and one for a food item. To get to Starbucks, I had to go downstairs from the lobby, out the door and around the corner. When I stay at a hotel, I want to be pampered not sent downstairs, outside and around the corner. How cheap can Hilton get?! The staff was less than welcoming. The only thing the staff did with any consistency was stick their hands out for a tip.\n\nReview 42:\nJust got back from a 3,000 person conference at Hilton Bayfront and I was very disappointed with the hotel. The staff had no idea what was going on all weekend. Had a coworker locked out of her room because of a mistake the hotel made. Very overpriced. I would not recommend this hotel for personal or business travel. Rooms were clean.\n\nReview 43:\nWe organize a conference at this lovely hotel in mid-June. The entire hotel--staff from every department, from the Front Desk to the Manager, the dining options in the hotel, the facility itself, and the venue--was wonderful to work with throughout! Over the course of 5 days we had committee meetings, plenary sessions, workshops, and receptions and all were very well received and appreciated by the 635 attendees. It was one of our more successful events, and the hotel and their excellent staff and wonderful meals played a staring role in enabling us to achieve our results. Many of the conference attendees specifically commented (very favorably) on the hotel, its staff, the general venue, and the easy access to downtown and its many fine restaurants. The staff and management were brilliant to work with and we are hopeful that we will be able to return in the near future. Thanks Hilton San Diego Bayfront!\n\nReview 44:\nGreat weekend get away with my boyfriend and our puppy. This is a great dog friendly hotel. We had a wonderful time. Beautiful view of the bridge. Walking distance to Gaslamp District and Seaport Village. Starbucks directly on the first floor. A nice grassy area for your dog to enjoy. Our room was very clean and spacious. We got a Deluxe King room. Enough room for us and our dog. We brought his crate with us. He was very quiet and it wasn't noisy at all with neighboring hotel guests that had dogs as well. Will definitely come again!\n\nReview 45:\nThis hotel was clean, nicely appointed (although kindof basic), and comfortable. Best of all, it is located on the water and within walking distance to the Gaslamp district. It's also easy to get to Coronado Island from the hotel. We had an awesome view of the waterfront and of the city. We got a really good price through Expedia. Downsides - don't like the charge for the internet and you have to pay for parking (common in a downtown hotel). Our stay was very pleasant, service was excellent, and especially liked having Starbucks right there in the hotel. Also tried the Fox Sports Bar and Grill and found it reasonably priced and very good!\n\nReview 46:\nI booked the hilton in san diego, because I thought it would be a nice retreat for a long weekend. The hotel is beautiful and right on the water. I think I could have been satisfied with a nice hotel that didnt 'nickle and dime' you for everything. Gym fees, internet fees, parking fees, etc. I didnt really think the hype of the hilton was worth all the extra fees. If the room included the extras, it wouldnt have been so bad.\n\nReview 47:\nI attended a conference here in June. It was a great location for getting around. Right accross from Petco Park and within walking distance of Gaslamp District, Midway museum and the Seaport Village. Also just a short water taxi ride over to Coronado - although to get to the hotel is a little trouble. My husband rented a bike and rode all around the city and took a cab to the zoo. The pricy internet was not great but with my Hilton honors number I could get free access in the lobby. A pain but not awful. The hotel is also a short taxi ride from the airport. Nice workout room and plentiful dining options. if we could get a good rate we would go back.\n\nReview 48:\nI had a great room on the 30th floor with a great view of the bay. The room was nice. What bothered me about the hotel was the lack of value for money. On top of the already expensive room rates, there was a charge for everything! Internet, the gym, parking...it seemed a little excessive. Even the Starbucks in the hotel was overpriced! I also found the staff unaccommodating. I was here for a conference and asked if I could check in early. They said they would rush my room so that it would be ready early and call me. They never called - I checked back multiple times and was finally able to check in....at 5:30pm. All in all, I was very disappointed and dissatisfied.\n\nReview 49:\nThis hotel is excellent because the rooms are clean and fancy. The pool is very clean. There are two pools: a regular pool and a jacuzzi. The hotel is near a train station (I really like trains). The value is pretty good. The atmosphere is great. The service is very nice. You could see the city and the water from our room. The hotel's restaurant's calamari is so good. The sleep quality is just excellent. I recommend this hotel.\n\nReview 50:\nI'm guessing business wasn't doing so well when i went because i got a great rate! the hotel is really nice and it was close enough for me to walk to all the places that weekend. Even if prices have gone up since then, this was a great hotel with great design.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29105, "query_start_index": 29107, "query_end_index": 29107, "truncation_seperator": "... 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{"id": "214254", "pid": "214254", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAwful food, \"nanny state\" style resort - felt like prison. Not even a luxury prison, as we were served pig food and had no beach access. Stay in town, stay faaar away from the resort area and the people that go there.\n\nReview 2:\nWe are going to the Tucan this Saturday and staying for a week. We were wondering where the best place is to take a 10 yr. to swim with the dolphins and do some 1st time snorkeling and parasailing? I'd love any imput on this as it's our 1st time there....... thanks for your time and help! Family from Wisconsin\n\nReview 3:\nThis place was even better than I expected. Beautiful grounds, Great service. Don't know what to say that others haven't said. I saw so many animals. The beach is perfect, except for a few days when the water was rough. The rooms are average but very comfortable. i just can't wait to go back.\n\nReview 4:\nMy husband and I first stayed here in Aug 2001 and were completely captivated by the place. Having visited Mexico twice before we had stopped in Tulum and then the Reef Club, Playacar but neither compared. Our first morning after enduring an 11 hour flight was disturbed by a strange sound outside our top floor room but to open the curtains and find over five monkey hanging in the tree was truly delightful. We returned to the Iberostar in Jan 2003, Aug 2003 and have just returned from there again in Mar 2004. In all we have spent over 7 weeks there in that time. All the staff are excellent and bearing in mind we come from over 5000 miles away the staff who must see so many faces actually remembered us this last time which was indeed very flattering. The pool bar is cool in the Winter time as it doesn't get the sun all day on it as it does in the summer but the tequila keeps the cold away. We have just booked to go back in August. EVERYTHING ABOUT THIS HOTEL IS BRILLIANT! !\n\nReview 5:\nWe have now been twice and will return next Summer. AI like no where else with that beutiful sea temperature and Canoes, Small Cats, Windsurfers alll part of the deal. Diving in the sea is extra but perfect. The hotel is excellent, staff friendly and no sign of over indulgence by the guests.\n\nReview 6:\nsave your money, by far THE WORST hotel i've ever been in. staff is rude and not helpful, food is inedible, they manage to charge you for a lot for an all inclusive, and rooms are dirty. go anywhere else in the world but this hotel\n\nReview 7:\nThe hotel is beautifully decorated. The food and pool employees were wonderful. However, the front desk personnel could not have been more incompetent and uninformed about their own hotel. First, the front desk personnel do not know when and even if there is an early continental breakfast. I asked 8 different front desk employees and got mixed answers - Score 2 - Yes there is, 6 - No there isn't. While Yes was in the minority, it was the correct answer. Second, they mischarged my room for movies that we never watched as we weren't even in the room at the time. But no one had the authority to remove the charge from my bill. That run around took 45 minutes after which I gave up. Third, they couldn't even get their own internet network to work after having charged me twice for it. It always took 2-3 front desk personnel to come up with an answer to my simple, yes or no questions. Truly, this hotel desperately needs to retrain its entire front desk staff from top to bottom. Their incompetence diminished the rest of the hotel's employees excellent work ethic.\n\nReview 8:\nThe beach has been ruined due to the current or something like that. There is only a cliff dropping down into the ocean which is filled with sandbags to prevent further erosion. Swimming is dangerous with palm trees in the water and no easy way down to the water. Because the beach is so much smaller the chairs are all crowded together. The staff is totally unapologetic about this and acts as if nothing is wrong. If you ask them about it they will pretend it happened that moment, when in fact, they have known about the problem for some time. They will NOT help you out or compensate you in any meaningful way, they will blame it on your travel agent who will in turn blame the hotel. GO ELSEWHERE !\n\nReview 9:\nI just came back from the Iberostar Tucan yesterday January 25, 2010. The Mexican government is restoring the beach infront of the Iberostar and there is no beach access. You are not even allowed to walk the beach to other resorts as they are working on the entire beach. There is a security guard and big orange gate surrounding the entire beach area and a two foot pipe that runs along the water/beach. The hotel is nice and the pools are beautiful (deep) but if you are going for the beach go somewhere else. Call your travel agent and ask to go to the other Iberostar that's 45 mininutes away.\n\nReview 10:\nExcellent service, extremely clean and plenty of wild life too from peacocks to ducks, turtles, huge koi and lizards. Nice Italian restaurant, japanese hibachi and buffet style restaurant and several bars all included and on site.\n\nReview 11:\nThis was my second stay at the Tucan. The grounds are wonderful ( I felt like I was in a jungle) and I loved the meandering Peacocks, and especially the male who visited the cocktail lounge every evening! Wild howler monkeys come into the trees in the morning and late afternoon which I consider a very special treat! The food is quite good and the only issue is securing a reservation in the speciality restaurants (which is common problem at all-inclusives). The swimming pool and beach areas are beautiful and well-kept. If you want to party all-night, this is not your hotel but if you want excellent service and beautiful surroundings, you'll love it!\n\nReview 12:\nWe stayed at the Tucan from 3rd September for two weeks and had a terrific time - nothing was too much trouble for any of the staff. There were certainly two options for lunch open during our stay (the beach buffet (very busy) and the the one at the Quetzal (very quiet). Other guests we spoke to at the hotel were very impressed and I think anyone would be hard pressed to really have a moan about anything.\n\nReview 13:\nIf you're a fan of paper napkins, drunk teenagers, and waiting at the reception in your wet swimsuit for half an hour, because your key once again doesnt work, this hotel is an excellent choice! Definitely does not live up to the quality expected from a five-star hotel. A real disappointment. The town Playa del Carmen is beautiful though!\n\nReview 14:\nLeft this a while to think it over after all the other comments. The Tucan to us was not as described. We found the rooms smelled foisty and damp, with beds on a concrete block.Toilet blocked and faulty lights on arrival. The food was cold in the buffet, beach and alacarte. The cava out of three, two were corked. At the Buffet at lunch, there were only four tables outside without umbrellas and people eating their lunch sat on a wall! The evening bookable restaurants were you you had to wear long trousers people sat next to you in shorts and a beach towel. The pool was not as clean as it should be and the swim up bar needed to be closed. This has been condensed It is not worth talking about. We moved to the Occidental Xcaret after two nights..............................................\n\nReview 15:\nThe room was c;lean, however the bed was hard (no boxspring) it was a matress on a concrete slab. The shower was cold, with minimul water pressure. The buffet was aweful, mind you I love buffets, but not this one. I tried to flush a bug down the sink, but when it kept coming up the drain, I put a glass over the drain, and guess what, the glass was placed back on the counter....with out a paper cover...they did not even try, and make it look like they replaced the glass. The koi ponds were however lovely, as was the grounds itself with the birds, and monkeys.\n\nReview 16:\nI spent a glorious vacation from Dec.22 toJan.5. I went there with my elderly parents and the hotel is compact enough.The food was alright,but after 2 weeks got boring.The service is absolutely fantastic(tip well).The beach is one of the most beautiful i've seen mostly calm,but even when wavey it was serene.Special thanks to the Starfriends especially Luigi and Marcos.\n\nReview 17:\nI just got back this morning and I had so much fun. I'm 18 and there was a ton of stuff to do. Everyone was really nice and the \"star friends\" were all really fun and tried to get people involved in everything, but didn't bother you if you just wanted to lay out in the sun. There are always things to do for everyone and all the employees are very friendly and will take time to get to know you. I'm ready to go back right now, I'd definitely reccommend it for anyone.\n\nReview 18:\nBedbugs! That\u2019s what we came back with after our last visit to Iberostar Quetzel/Tucan. It\u2019s a great place for children, we loved the wildlife, and this was our second visit--where we brought a family of eight. Unfortunately, unbeknownst to us, one of our three rooms had bedbugs. My wife was bitten the first night we were there, but mistook them for mosquito bites. When we got back up north, she continued to get these bites, even with the freezing cold weather. We then found the actual bedbugs, and is has been a very stressful and expensive process to get rid of them--to put it mildly! To add to the stress, the manager of the hotel denied it ever happened, and Iberostar customer service never even acknowledged our emails. Because they denied it ever happened, the room\u2014and perhaps others--may continue to be infested. We will certainly never go back again. We also wonder how many other Iberostar hotels are this way?? ?\n\nReview 19:\nSpent spring break week, March 25-April 1, at the Tucan with 3 14 year olds. Loved the hotel and agree with the reviews. Gorgeous beach and water, great jungle, food is good but not great. This is a well run all-inclusive resort. The teens in our group went to the shows and disco every night. They were having a blast, meeting new friends from all over the world, dancing and enjoying the freedom. We only discovered towards the end of our stay that they had been drinking every single night. Although they wore white armbands, they were served alcohol easily. Shots were plentiful for all. My son became so intoxicated that his friends had to call the security guards to escort him back to the room. I am not excusing him at all - he has major consequences to deal with - BUT I am saying that if your teen, even as young as 13 or 14, is inclined to drink, they will be able to do so here. These kids were served alcohol from many locations on the property. So please be aware, as I was not!\n\nReview 20:\nAfter studying all the reviews, and deciding on Tucan, I was not disappointed. It was everything that people raved about, and much more. This was my first trip to Mexico and 5 other people were counting on me to deliver a great vacation. I was the hero!! If you want to spend a few days in paradise with no worries, book Iberostar Tucan or Quetzal.\n\nReview 21:\nwe have enjoyed a fantasic 2 weeks in this well located hotel booked through escape2luxury.On an all enclusive basis there is a great choice of restuarants in the hotel from easy buffet to full service.The room was great on the first floor over looking the tree tops. Watching the monkey troop wander through the tree tops was really magical and there is lots of other wildlife wandering through the grounds especially iguanas.The on site diving operation is well run and we were well looked after seeing plenty of fish and turtles.\n\nReview 22:\nJust returned from a 1 week family vacation at the Tucan. Would have extended the trip, if not for commitments. Facilities are modern, clean and safe. Staff/service was excellent, especially the Star Friends. Food is above average for an all inclusive in this price range. Daily activites including competitiions are posted daily including Tennis, Archery, Air Gun, Basketball, Ping Pong, etc. Close proximity to Playa del Carmen/Shopping, Tulum/Mayan Culture, and outdoor activities such as zipline, atv, diving, snorkeling and cenote exploration. Wildlife/jungle area in the middle of the property was a big hit with the kids. Beach was nice with Hobies and Ocean Kayaks included. Will return.\n\nReview 23:\nThe setting for the hotel and the use of nature makes this a delightful place to stay. The service was superb and the food always good. Despite some poor weather (no fault of the hotel!) we had a really relaxing stay. When the sun did shine the beach is great and the overall atmosphere of the hotel makes for a great holiday.\n\nReview 24:\nIberostar Food, Rooms, Service & Hospitality were all great. Maid left designs on the bed each morning with the towels & flowers & she sometimes left extra chocolates. (we did tip well though) Some of the Entertainment was Really good while some was only o.k. One Day we were getting ready to go out when we noticed a monkey relaxing on our pourch. He let us get a few pictures before getting anoid & moving to the next porch. One of the monkeys also went for a run around the pool area which was great entertainment. I always said I would never go back to the same place twice, but I would to the Tucan/Quetzal.\n\nReview 25:\nWe went for a too short 4 day trip June 7-11, Very uncrowded. We were in bldg 14 great location. I agree with prev reviews poor liquor quality but food on buffet was very good(except beef,tough). Itailian very good. Grounds beautiful rooms good yes bed is firm but that was ok with us. Beach very good ,lounge chairs by pool very uncomfortable.\n\nReview 26:\nThe positives: beautiful grounds and facility; accommodating and friendly staff; quick maintenance service; easy check in and out. The negatives: POOR QUALITY FOOD; Several of our group of seven got sick in varying degrees. I was literally in bed for one and a half days with high fever, vomiting and diarrhea; and I still felt terrible the next couple of days. It would have cost about $100 plus the prescriptions for the hotel doctor's help, but we managed with the assistance of a nearby pharmacy. I got sick from the food in the Carribbean restaurant, one of the \"premier\" reservation-only restaurants. We also ate in the Japanese restaurant. The rice was the best thing there. LIMITED AVAILABILITY OF TOP-SHELF LIQUOR OR DECENT WINE; NO PHONE CARD MACHINES IN HOTEL; HARD MATTRESSES WITHOUT BOX SPRINGS. Needless to say, we will not be returning to the Iberostar.\n\nReview 27:\nWhat a great resort, you never have to or want to leave. The people, the rooms, the food are all great. Best thing ever is that you are in the middle of a jungle within the resort and the monkeys climb up top in the trees above you, peacocks, iguanas, and many other animals are all free to roam. I can't wait to go back!\n\nReview 28:\nI may only be 15 but I just got back from staying at the iberostar tucan hotel and I'm so glad to say that it was the best week ever spent in my life. The people who work there are just so nice and the star friends were the best, they were always making sure everyone had a good time. The place was beautiful, the buffett was great. I honestly don't have one bad thing to say about this hotel. Once you get there you will never want to leave, garenteed.\n\nReview 29:\nI'll be brief... Great location. Huge beautiful beach. Lots of shade. Room and grounds were very clean (except for the swim up bar/adults only/pool which is in need of a complete restoration.) If you have children and are not at all picky about food quality, this will be the perfect place for you. We will not return. We were hungry the whole time we were there (we have previously stayed at All-Inclusive Resorts and have never encountered such unappetizing food). If the hotel would invest as much time, energy and money into the restaurants and buffets as they have in the landscaping and grounds this would be a five star resort. With the quality of the food as poor as it was, I can only give it 2 stars. We wish we had paid more attention to similar reviews when searching for a resort.\n\nReview 30:\nWe went with our 2 daughters (9 and 12), and it was good overall. The food was the only big let down. The Italian restaurant was the best by far, and the Caribbean was not good. The Steakhouse was not very good, either, with the meat being tough and inedible on some cuts. The staff is very friendly and my 9 year old liked the Kids Club. The nightly entertainment was okay, but got boring pretty quickly. The beach was great, as was the pool. The guests are the only problem here because people get up early and \"reserve\" chairs and cabanas even though there are signs all over saying not to do that. It was pretty annoying and forced you to do the same thing if you wanted a place to sit. The 5 minute taxi ride to 5th Avenue was nice.\n\nReview 31:\nThis was an awesome resort! No complaints about anything. The whole resort is immaculate. Our rooms were cleaned daily and our refridgerator stocked daily with our requests. The food was great everywhere we ate. We went to the steak, italian and japanese restaurants as well as the buffet and also the two down by the beach. There were plenty of beds at the pool and at the beach. No problem getting towels either. We traveled with 3 other couples and spent most days at the pool all day. Playa del Carmen is a $5 cab ride each way and worth the trip. We ate twice at Fuzion in town. With drinks and more than we could eat - $30...and the food and music on the beach were awesome. There was no one sick and no one complaining while we were there. We did order the egg crate foam for the top of our mattress and it was delivered and the bed remade within 1/2 hour. If you cannot be pleased at this resort, there is something wrong with YOU!\n\nReview 32:\nWe made the mistake of selecting this resort for our honeymoon - so I blame 50% of this on ourselves for not researching more before hand. The struggles began from the check in - wrong room and no option to fix - bad way to start. We made the most of it and soon found out what the \"Hard\" beds were all about - wish i had driven in town to buy a pad or something, wish i had asked because I hear they could have given a pad or something. Fodd was old news the day we got there - same food for every meal, lunch, dinner buffet and even for room service. Sharing the same frood for 5 resorts nearby is obviously the cost saving reason for this - huge bummer. Pool in Nov. was too cold to enjoy - no one ever went in for the most part unless they were kids. Had to get up at 7 to get pool side bungaloo - worth it however~ This is a great place to go for very low cost and with friends - not for a couple or honeymooners for sure. Would not go back again ever.\n\nReview 33:\nif you think of paradice this is very close if not more than.the only problem we had was the thomas cook rep was rubbish, just watch out when you book trips , i would with wot i no now book through the desks around reception far more organised and you get what they say ,say no more on that the hotel was stuning and the diving was brill we had an instructor called andy second to none i would rate this hotel. the entertainment wasnt brill but hey every thing else was\n\nReview 34:\nThis hotel is great when you go into the entrance and lobby, from there it is down hill like a black run on the ski slope. Food is so bad almost all buffet, even the al acart, no beds around the pool, unless your up at 5am,,,,yes 5am and no beech, its gone with the tide, there is a 6 foot drop where the beech was. Dont do what we did, booked it then moved out after 2 days, take my advise, just book another hotel. It was like butlins without facilities!! Dam bad place DO NOT STAY HERE!!!! YOU HAVE BEEN WARNED\n\nReview 35:\nThe hotel was nice. I enjoyed the atmosphere. The jungle was nice, but all of the rodents running around was kindof gross. Really gross when everyone is running around barefoot and you have chickens and jungle rats running around. The food was good. Our room was average, nothing luxurious about it. We had a geat time. The beach was beautiful too.\n\nReview 36:\nWe just returned from spending a week at the Iberostar Tucan and had a great week. The resort was beautiful, the beach was great, the service was prompt and friendly, the food was delicious, and the grounds were outstanding. We especially found the a la carte restaurants to be superb; far better than the resort we stayed at last year in the same area. The only questionable part of our stay would be the night entertainment at the resort. We found it somewhat lacking in professionalism and was quite repetitive, although the entusiasm was there. We would definitely recommend the Iberostar Tucan to our family and friends.\n\nReview 37:\nThis resort is everthing that you would want for a memorable and comfortable vacation. It's an all inclusive resort of moderate size with ambiance and surroundings that make vacationing relaxing.\n\nReview 38:\nJust a quick note about the Star Friends. They were amazing. My kids had so much fun and that was the most important thing to us. They young people work non stop for hours and keep smiling. We will return to this hotel for that reason! If my kids are happy so are we. Thank you Star Friends for making our trip so enjoyable.\n\nReview 39:\nMy wife and I stayed from Feb 8-15 with 40 of our closest friends and family for our wedding on Feb 13th. All I can say about the resort is 5 star all the way. Mayra , our wedding planner was absolutley great. She took care of everything and made our special day , the best day of our lives. The resort is awesome. Walking through the jungle and seeing all the wildlife was a sight to see. From the Monkeys to the Teenage Mutan Ninja Squirrels. (our son named them). Juanita, the waitress in the Lobby bar, is the sweetest little thing. She took care of us perfectley. The beach was great and all the kids had a great time on the sand whales. If you are looking for a place to have a tropical wedding, Look no further then the Tucan.\n\nReview 40:\nWhat a place!!!!!!!! Im 23 and my girlfriend is 21 and this was our first visit to Mexico (11th feb - 25th feb)!! I chose this hotel thanks to the reviews on this site.We had the time of our life on our 2week stay.We loved it that much that 5days after coming back we booked to go again on 17th feb 2008!!!!! Take no notice of anyone who has a complaint about the place! If this isnt good enough for them there is something wrong with them.I cant explain how good the place is.Its clean,good food,fanastic staff especialy the star team! The hotel grounds are beautiful,the pool is huge and the beach and sea are to die for.It has great facilities for people of all ages and is plenty of activities for everyone day and night. This is a must visit hotel,you will not be dissapointed!!! !\n\nReview 41:\nThe Tucan is a lovely hotel. The staff are friendly and the rooms are a nice size and clean. As with all all inclusive there is a buffet which has a lot of choice, it get s a little samey but it is the same with all buffets, having said that there was a lot if choice. There was always a roast joint, fish, seafood, mexican food, italian, salad bar, selection of fruits, desserts. I suffer from a number of food allergies and was a bit worried about eatting in the buffet. It was no problem at all.The hotel wrote a letter in Spanish to give to the waiters. The chefs made me separate fresh food everyday. This was amazing considering they have so many people to cater for, I never get this service in the UK. The A la Carte resturants were excellent too. The steak house was great - delicious steaks, Italian had Italian food as well as various other dishes from grilled salmon to lamb chops. There was also a Mexican, and a Japanese which was both good. Grounds of the hotel were great as well as pool and beach. Definitely recommended\n\nReview 42:\nFood was, adequate at best. Serving times were confusing. Little to no soundproofing in the rooms, so we were awoken by screaming kids, yelling drunkards, etc.\n\nReview 43:\nWe had a wonderful stay at the Iberostar Tucan. Beautiful pool and beach, friendly and efficient staff, good food for an all inclusive, amusing shows. The one thing missing was free wifi!! Come on Iberostar! We pay enough...you can include the wifi in the package! Don't make us walk to Starbucks...\n\nReview 44:\nWe (22 of us) booked a week's stay at IB Tucan as a 50th Wedding Anniversary Surprise. Everything went wonderfully. If you are getting married there the photographer/videographer are outstanding the pictures were fantastic. The kids & spouses/significant others planned this trip along with a vow renewal for over a year and all-in-all it was a wonderful vacation. The only thing (which has been said before about this hotel) is that the beds are Extremely hard but not a problem for me as I like a firm mattress. The food outlets are good but I was rather annoyed that despite rules against shorts/beach attire in the 3 nice restaurants; guys still were allowed in in beach attire after I had donned linen pants etc.... Even though the resort is an all-inclusive take note if you want \"call brand\" liquor the only way it seems to mysteriously appear is if you tip & tip generously . The beaches are 80% rebuilt so that's not an issue any longer.\n\nReview 45:\nWe just spent two weeks at the Tucan and came away that the hotel had exceeded all expectations. From the staff, which catered to every need, to the accomodations and the surroundings, we didn't see much at other hotels that may exceed the quality nor service level. Everyone is very friendly, caters to your every need and will go out of their way to make your stay the best ever. We would certainly do the Tucan again. The beach is fantastic, pools great and plenty of liquor outlets. Don't believe that they water the liquor-it doesn't happen. Lots for the kids to do if you take them, the buffets are international in content as there is quite a mix of clients. Special thanks to Clemente, Pablo, Rosita and Chiquita! Viva Tucan!\n\nReview 46:\nWe stayed at the Iberostar Tucan the first part of May. This was our 15th visit there, so obviously we find it pleasing. The resort itself seemed unchanged. The beach, however, was greatly improved and there were additional palapas and lounges available. Unfortunately, the resort appears to have downsized. As a result, the employees seem overwhelmed with doing the same amount of work with fewer people. (Same story as many places in the US.) It detracted a bit from the visit. The quieter of the beach grills, La Marimba, had been rearranged which we found a vast improvement. However, some of the lunch items were missing and we were unable to simply make a sandwich for lunch as we like to do many times. The screens around the outdoors dining areas were also a welcome improvement. The quality of the food seemed to have improved slightly, but there we missed some of the \"standbys\" we were accustomed to having. The drinks, unfortunately, had not improved and were inconsistent bartender to bartender.\n\nReview 47:\nAbsolutely loved the Iberostar Tucan. The entire staff was extremely friendly, smiled at you and said \"hola\" as you walked by them. Entertainment staff was very good and even kept the guests entertained on the beach throughout the afternoon by participating in different activities and teaching some of their dances on the beach. The staff in the restaurants were very attentive to our needs and so friendly, always smiling and so appreciative of even a dollar tip if you chose to tip them. Drinks were not watered down, were very good! They constantly bring you drinks on the beach, in the lobby, and at the theatre where the nightly shows are held. Rooms were spotless and always smelled very clean. The grounds were also kept very clean. We are already booking our next trip there early next year. Will definitely be back at this resort.\n\nReview 48:\nWe just return from our 8th trip to iberostar tucan We stayed in iberostar tucan from 01/21/2010 to 01/30/2010. It was really the worse vacation I ever had in Mexico, apple vacation failed to mention at any point that the beach is going under major construction. Currently, the construction is running at All hour (day and night), so if you wan..ted to go on vacation to get some rest and enjoy white send beach, not happening. Beach is close. Overall, apple vacation was negligent and misrepresented the resort while doing little to fix situation.\n\nReview 49:\nFabuloussss the star friends were perfect I cryed when we lefted it was he best I had my birthday they brought me presents and everything with a cake and they sang to me throuhtout the day! They also mentioned me in the show! How cool! I love it will denfinatly go back as I am going to one of the star friends Wedding with betti vicki leigi steven carolina ana laura lewis fabio jesus (pronouced hazues) samantha and everyone and rosairo and rosario (girl and boy! Go Its fab don't listen to all of these comments about rubbish its fab.! trust me I have been to mexico 5 time sand this is the best by far also have been to texas, new york dubai abd stayed in the 6 star hotel and this is so much better I would give it the biggest nuimber in the galaxy star! Try and beat that! Have fun!I know you will! And thats a fact!\n\nReview 50:\nEverything was super super super....beautiful scenry,,, tasty food... nice people, and Star Friends YOU ARE AMAZING :) Shows at the evening were very very interesting. We had fun watching you guys ;)\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29780, "query_start_index": 29782, "query_end_index": 29782, "truncation_seperator": "... 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{"id": "209391", "pid": "209391", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat location only pro Cons: not kids friendly, last day we had to pay 50$ per hr after 12 since my son was taking a nap. And I really don't think the hotel was full. Felt that we were pushed out. Elevator was broken for 3 days and except \" sorry for the inconvenience notice \" nothing happen.... 25 $ a day parking fee and across the street you can park for free .... Overpriced\n\nReview 2:\nSpent 4 nights at Casa Marina and really enjoyed it. We stayed in the one bedroom ocean front suite. I asked for a room as close to the ocean as possible. Our room had a terrace overlooking the sea. We were on the second floor and simply had to walk down a flight of stairs to our beach chairs in the sand. This made things so easy. I could run up to my room for a beer and be back down to the beach in no time. Our suite was as pictured and was clean and new. The refrig is small so bring a cooler. If you plan on eating in the room bring everything you will need. Food at the hotel is expensive so we ate at local places. Don't park at the hotel. Plenty of street parking is available. The beach is large but rocky as are most in Key West. The hotel keeps everything looking great and clean. If you are looking for a place to relax by the sea you will love Casa Marina.\n\nReview 3:\nthe hotel was great- from the lobby to the room. I loved the hardwood floors. The only real drawback was the size of the bathroom- virtually non-existent. the hotel staff was very accomodating- especially outside at the pool and on the beach.\n\nReview 4:\nGreat stay, worth every peny. On the beach (which is rare in Key West), great history and charm and away from the busy Duval street. Kind staff that always says hi and welcomes you. Definetly want to go back soon. I am sue it is hard to find a better place on the island.\n\nReview 5:\nFrom the moment we pulled up to the front door to the time we left we had nothing but a positive experience. All the staff were very helpful. Our room was great. It was located in the old part of the hotel on the third floor above the lobby. The room was extremely quiet. Our room faced the pool area. The bed was extremely comfortable. We ate a late lunch by the pool and the food was terrific. Great location. Before we left we started talking about when we were returning.\n\nReview 6:\nI stay at Hiltons 50-100 nights a year, mostly for business, but with 2-3 weeks of vacation, usually at beach resorts. I can say this was the poorest experience I have ever had at any hotel, EVER, in my entire life. Yes, the rooms are lovely, and the grounds and facilities are gorgeous, but be prepared for horrible service, such as forcing us to change rooms mid-stay, calling 4 times for coffee pods for in-room machine and finding out two hours later that the hotel was entirely out, having to ask three times (and leave three times) for housekeeping to not have it done until after 9 PM. These are just the tip of what were three horrible days there, spending hours each day trying to have the hotel's errors corrected. No special service or freebies to compensate, and I am a Hilton Diamond member. I'm still trying to get my bill fixed, as I was overcharged (deposit not counted and billed as a no-show, even though I checked in the day prior).\n\nReview 7:\nMy husband and I traveled for our second time to Casa Marina Resort with 13 other of my wonderful friends for my 40th. Last time we were there was for our anniversary and we were looking for a romantic vacation. We definitely found it at Casa. This time, we were looking for fun adult time, excellent drinks by the pool, and time away from the kiddos. Not only were we pampered with chair setup for 15 in the sand every day, but we were waited on hand and foot. From the 11:00 \"drink of the day\" offering, to popcicles in the afternoon, and scented cold towels late in the day- it was perfect. I also enjoyed an outdoor massage by the water which was heavenly. We rounded out our trip with a dinner that was arranged right on the beach at sunset. If you want the fun key-west nights on Duval at the same time as pampered, luxury during the day in a more quiet locale, Casa Marina is a perfect spot!\n\nReview 8:\nThis place should be a convent! The rooms are small, cold and ran down. I have no idea how they call themselves a resort. We came there at 6p.m. and there was absolutely nothing to do. The pool closes at sunset. There is almost no lights outside, no music. People with kids were very disappointed. The area around the hotel is not so good, we did not feel safe wandering around with a kid. We bought a room through Priceline and they sell standard rooms. We found out that the standard rooms are in the old building FACING PARKING LOT!!! If I have known that, I would not even go for this deal. Parking is expansive, breakfast is nothing special and very expansive, internet is expansive! Get a room somewhere else!\n\nReview 9:\nWe felt totally pampered at the pool by Mark and Max... free popcicles, body and feet water misted, towel service, free body lotion samples, free drink of the day sample, frozen towels, food delivered pool side, etc. etc. Mark and Max were always there to serve... best hotel stay to date for us.\n\nReview 10:\nIt was a great experience, to stay at this hotel, I really loved everything about it, pool, beach, room, lobby, service. I want to come back soon also liked the sister hotel. Good job :)\n\nReview 11:\nPros: - Great beach with loads of activities - Facing the right way to catch sun throughout the day - Quiet neighbourhood - Very friendly valet staff Cons: - Terrible value for money - room felt like a Holiday Inn - This hotel has no character - it looks like a prison once you get past the grand entrance hall - Dirty rooms - Small rooms - Grumpy staff, especially the chewing-gum chewing unenthusiastic reception staff - Awful view onto construction site - Far walk to Duval Street compared to Hyatt All in all, this is a badly managed hotel with a terrible value for money proposition. I would recommend the Hyatt at the other end of Duval Street instead.\n\nReview 12:\nThe Waldorf Astoria conjures up a sense of luxury and high end amenities. This hotel is little more than a posh motel. The best thing about it is the location, right on the beach. But the rooms are small, our bathroom can only fit one person in, it has no bathtub. There are no lounging areas in the hotel and the \"bar\" backs onto the Starbucks coffee shop. The hoel lacks sophistication, we have stayed in better Hilton Garden Inns.\n\nReview 13:\nWe loved the casa marina, it was very clean, everyone was welcoming and nice. People were very friendly, and the amenities are great .I am grateful to Marcinello who helped me book a room at a good rate for an extra night there. We'll come back again!\n\nReview 14:\nThe Casa is undoubtedly in a fantastic location. Our room had uninterrupted ocean views. However, having visited a lot of 4-5 star hotels this is by far the lowest in terms of standard. Cleanliness around the hotel is really poor ( the elevator in the ocean block was flithy for our entire 5 night stay) staff aren't particularily helpful or enthusiastic ( with the exception of Mark at the pool who was brilliant - super helpful and attentive) and food is really pretty poor. Our massage at the Casa 'spa' was very odd ! In a small, noisy, converted hotel room next to the car park our supposedly relaxing massage was interupted by a car alarm, the noisy family in the room above and the therapists phone going off ! Certainly not what I would have expected of a hotel of this supposed rating. Very much an expensive family motel, not the luxury resort we were expecting.\n\nReview 15:\nHaving never been to Key West before we had no idea what to expect with the hotel and the town. From the moment we arrived we experienced an attentive, engaging, and smiling staff who worked to assure that everything about our stay was perfect. Special mention must be made of Brandon and Evelyn at the front desk, Jena in foodservice, and the pool/beach guys Jason, Graham, and Zack. There is no question we plan on returning to this hotel again and will recommend it to anyone seeking a great time at a beautiful property with an outstanding staff.\n\nReview 16:\nTotally renovated ultra modern from classical beauty. $20.00 to Valet and $12.00 to self park. No drawers in the rooms. People very good\n\nReview 17:\nWe weren't expecting a true Waldorf experience based on prior reviews, yet we were very disappointed. Originally, we were booked at the Reach but were moved to the Casa Marina and told we were being upgraded from a boutique suite to an ocean view room. The room at the Casa wasnt ready when we arrived, when we finally checked in it felt like a serious downgrade from the suite we were expecting. Small room, overlooking the pool and no balcony. We called the desk and we moved to a small suite in the newer building (note, the rooms were very loud). Overall, service was lacking, the food was mediocre, and the accommodations were only ok. The beautiful property and fact that we booked on points were the only redeeming factors. Even so, I would even spend points here again. Next time I come to Key West, I'll look for a rental property and save the resort experience for someplace that does it better.\n\nReview 18:\ncasa marina resort is top-notch. we had a lovely room with a great view. the staff could not be nicer or more eager to insure a lovely time. the pool/beach service is wonderful....the staff is fabulous....mark, jon and zach go out of their way to insure a relaxed, fun experience. the only downside to our stay was an issue with hot water and water pressure in our room. the hot water was limited at best and the pressure came and went. maintenance visited our room once and the water temp improved but was still not consistent.\n\nReview 19:\nThe management is aware of the problem, but year after year, they haven't fixed the noisy rooms.\n\nReview 20:\nWhile this hotel is beautiful - the grounds, the pools, the beach...I don't feel it is worth the amount of money they charge.You are quite far from Duval St. and the main action (some people like that), and they do not offer shuttles to Duval as some of the other hotels do (Marriott) - you have to cab it everytime. Also, the day we were there, someone pooped in the pool (we later found out it was an adult) and they had to close down the pool for the rest of the afternoon. In my opinion, that is totally disgusting and all the guests using that pool should have been comped for drinks that day. I do disagree with some of the reviews on here - our experiences with hotel staff were very positive. Overall, I was not impressed with this hotel and would not recommend it to friends or family.\n\nReview 21:\nWent with my husband for 5 day getaway without kids. Patrick at front desk was amazing. Beautiful, historic looking hotel. Room was spacious, bathroom was TINY. Hotel really had everything but beware, kids are allowed in both pools and it wasn't that quiet. We also went during the beginning of mini lobster season and kids are out of school. my only suggestion is they make one pool for families and one for adults. Nice Tiki bar opened late.\n\nReview 22:\nBeautiful hotel but lots of problems. We were paying extra for three people in a suite yet housekeeping left only 2 waters, coffees, chocolates and pillows. Room was dusty. We had to call for TP!! room keys did not work on beach access gate. Location is not close to the action/commerce but if you just want beach, the beach is beautiful. Service poor. Put it this way, it's no ritz Carlton.\n\nReview 23:\nAlthough beautiful, and on a highly desirable piece of property, it appears that the resort management feel no need to make an effort to please its guests. The hotel is overpriced, the food is very overpriced, and the service throughout is forgetable. Calls to the front desk for extra towels are ignored. The room fridge and safe both don't work and can't be fixed. I realized after check-out that I had left something behind in the room, but my repeated calls to the security staff to locate this lost item were ignored for over 2 days. I wouldn't recommend this hotel based on the, at best, indifferent service.\n\nReview 24:\nHilton just took over the Casa Marina and maybe they can get their act together but here were some issues. 1. The building has NO heat, so on a chilly night good luck 2. Fitness center was not finished when we visited 3. The cleanliness of the floors was not up to Hilton standards 4. No back up power generator on the property for emergancy lighting. Key West looses power often and a hotel of this size should have at least safety lighting 5. Front desk staff is lacking in knowledge of the area\n\nReview 25:\nThe room was below average, for the price the view was of a roof....the bed and bedding was very clean and comfortable as it should be. Pool was cloudy, this place seems tired...\n\nReview 26:\nHotel was dirty and the beach area was all rocks. I did not feel comfortable at this hotel. I would not stay here again.\n\nReview 27:\nThe property is the best in key west. Staff very pleasant. The beach services people Mark, Jon and Matt are the best.of the best. Catered to our every and then some. Front desk very helpful. We plan on coming\n\nReview 28:\nStayed at the Casa marina Resort week of June 23rd for 4 nights. Great rates, had two connecting rooms. Hotel is freshly renovated and the rooms are quite nice. Pool area is beautiful as is the reception area. Beach area is not the best, but Key West is not known to have very nice beaches. Lots of seaweed in the water. Tried to rent a motorized paddle boat but they could not get it to work (kids were highly dissapointed). Only negative thing I can mention is the breakfast at the hotel. Staff was not the nicest. We had the buffet the first morning and when the bill arrived it was way more expensive than on the menu, only to be told that on Sundays it is the Grand Buffet (let me tell you nothing GRAND about it!). 127$ breakfast was definately not worth it. Try Camille's way better and way cheaper. We had Breakfast at the roof top for the same cost but at least breakfast there was outstanding. Overall good stay, restaurant staff left a negative feeling, might stay there again, however would explore other hotels.\n\nReview 29:\nWhat a stay .The weather was not cooperating but it did not matter anyway.The resort is spectacular .In every way imaginable .From service to location and say nothing of the hammocks on the beach in the cool breeze!\n\nReview 30:\nWe are travelling round the US as this is our honey moon and we have so far had some amazing experiences and great hotels. this one was so bad that we felt forced to write a review. The location is great, quiet with a private beach (though you cannot swim in the sea) the rooms are clean and modern. The staff let it down. on arrival we had 4 cases and no offer of assistance to take to the room. No explaination of how/where to park the car. We got to our room and it smelt very strongly of URINE! we complained and got moved to room 339 with a view of buildings and roof tops. To add insult further we were charged a resort fee for coffee/tea facilites which werent in the room! the staff didnt seem to care they were often stood about moaning about staff shortages. drink prices were too high $10 for a soda! this is a 4* hotel on the outside but the service make it more like a 2* - we have had better services in motels! we will not be staying here again and tempted to check out early and head to Miami!\n\nReview 31:\nThere aren't enough words of praise for this resort and it's personnel. Special mention goes to Patrick Anello who is part of the front desk/concierge staff. He's the best! Another special mention goes out to Robin at the poolside bar who has a talent for making you feel at home. ALL the poolside staff are friendly and work very hard to make a guest's stay not for want. I wish I knew all their names to mention. Please make sure they all get a special mention.\n\nReview 32:\nMy husband and I have been visiting Key West every year for 5 years and this was our first stay at the Casa Marina. We will never stay elsewhere. The resort was absolutely beautiful, well appointed and well staffed. It is in a perfect, private location with a wonderful beach. They do everything to make sure your visit is pleasant. The poolside bar has excellent food. My only minor complaints are that the drinks at the pool were very pricey and our last pool day was all but ruined by all of the small children in the pool. We wanted a day of adult rest and relaxation, which we did not get. Other than my two minor complaints, we loved the Casa Marina and will definately be back again next year!\n\nReview 33:\nI cannot say enough about Patrick at this hotel! We had a bad experience with the taxi service from the airport and he made up for it big time even though he didn't have to. Our room was fabulous and so were all his suggestions. From where to go for stand up surf boarding, breakfast, dinner dancing...you name it he knew the place! This hotel is beautiful and the location is great too. The hammocks are all around and by the ocean so it makes for a nice nap either during the day or like we did at night. The pools are clean and the staff if very accommodating, whether you want a drink or food, they seem to be right there. Again if you stay here ask for Patrick when you check in. Thanks again Patrick, I can't wait to see you again next year! Cheers!\n\nReview 34:\nThis trip was for my family and when we checked in they put us in a room that we did not ask for. We had reserved a room with a large balcony but instead the balcony was tiny. We had paid extra for this but the front desk could have cared less. Also the breakfast service was terrible and the front desk and room cleaning was horrible. This was like staying at a red roof in at Waldorf prices. The bar and beach staff was very good and the only reason we did not leave early. I am even a diamond member of Hilton and got this type of service.\n\nReview 35:\nEasy getaway for the holiday weekend! Super relaxing, friendly staff and great food. The ocean view is pretty spectacular as welI. I would HIGHLY recommend taking the 2hr Jet Ski tour. Tom and Jo are excellent tour guides, and it's a guaranteed good time. That tour was easily the best jet ski experience I've ever had. The only thing keeping Casa Marina from earning 5 stars is the relatively slow service. But that didn't stop us from having an amazing time and we would definitely go back again.\n\nReview 36:\nMy husband and I went to Key West for 4 nights for a friend's wedding. We had a wonderful ocean view room with a nice sitting area separate from the bedroom and a huge beautiful bathroom. Beautiful pools and outdoor sitting areas. We had a little too much fun one night, but had a wonderful relaxing hangover day laying in a hammock-for-two on the private beach. More kids around than we would like, but not annoyingly so. You either have to bike or take a cab into downtown, but not too inconvenient.\n\nReview 37:\nWhile I have to say to pool and beach area are very nice the hotel is way overpriced for what you get. Our room was small and there was mold in the shower. We also had a room with a connecting door and never got a full night sleep. The people next door were loud and smoked and I was pregnant so this was a tough situation. We could smell the smoke through the door and could never sit on our balcony without being overwhelmed by that smoke as our balconies were only separated by a sheet. When we asked to switch rooms they told us the only other room in the entire hotel would be another connecting room which made no difference. After all that they were going to charge us $50 for a 1 pm check out. I will never stay at this hotel again.\n\nReview 38:\nThe hotel is beautiful, the grounds are great. The pools were nice and the \"Beach\" is about as good as it gets in Key West. The water is clear as long as it hasn't stormed recently. Hotel Rooms: Hit or miss. Asked to get another room if you are not happy with the first. The Waldorf Astoria classification is a bit of a strecth. The food is very good, only had lunch. Fish Tacos and Burgers were good. The drinks were good (but hit a liquor store and make you own). The Spa was awful. The service is terrible, people walked in and out of the massage room and talk loudly during our massages. Don't waste your time or money with a massage. Instead, get a hammock in the shade and let the sound of the ocean take you away. Parking- Park on the street for FREE.\n\nReview 39:\nThis Resort is listed on AMEX fine hotels list, basically a joke. Awful beds from 10 years ago, tatters bath towels and rugs, shower that worked 50% of the time on hot water, and mold in the bathroom. I am going to push to get this joke of a resort off the fine AMEX hotel. I would hate another high end member be subject to this place!\n\nReview 40:\nWe arrived at Casa Marina on 30th May for a weeks stay (After our trip to Mexico was cancelled). The first room we were offered was on the ground floor looking out over the car park, the second room offered was in a separate building which was a bit like a motel we were finally offered a room on the third floor of the hotel which was fine. Don the receptiionist did not crack a smile once throughout our dealings with him. No customer service skills whatsoever. Food was ok nothing special, staff were attentive as long as you were tipping them. Key West itself is a great place but the money we paid for this hotel was just not worth it.\n\nReview 41:\nWe had high hopes for our short break in Casa Marina. Whilst we love Key West, we won't be returning to this hotel or recommending it. The rooms are pleasant enough even if the shower room is a little small. The setting is lovely, right on the sea front. The big BUT is the service has been very poor. If attention to detail makes for great service this hotel has missed that point entirely. Every interaction proves to be a disappointment from trying to hand in some laundry - sent to 3 separate people with increasing impatience - to trying to order a drink at the beach - the waitress took 40 minutes to return with the menu then another 30 minutes before we gave up even trying to pace and order - to finding the coffee hadn't been replenished when the room was serviced, which was supposed to be fixed within 20 mins, we are still waiting. This hotel is supposed to be better than this. Very disappointed.\n\nReview 42:\nWe attended an off site meeting with my husband's company and were impressed from the moment we entered the lobby. The staff was friendly and professional. We especially enjoyed being spoiled on the beach and by the pool by Darrell as well as the expert mixologist, Jan, at the poolside bar. Her \"Janerita's\" were the best! Food service was also good from Latoya. All in all, this was an extremely relaxing and pleasant experience.\n\nReview 43:\nThis resort was exactly what we were looking for. I have stayed at many high end resorts from Florida to Hawaii and this was as nice or better than all of them. Everything was perfect from the moment we checked in to the time we checked out. I was using points to pay for the Island Vista room which was upgraded to a Flagler Ocean view room. After we checked in my wife asked if we could still upgrade again, and when I went down to check Patrick actually apologized for not trying harder to get me to the ocean front room when he told me about it earlier. Everything and everyone associated with this resort were absolutely top of the line. We will be staying here on our next trip to Key West\n\nReview 44:\nExceptional location, away from the maddening bar scene near Mallory Square, and right on the Atlantic shore. Great waterfront with two pools, bar, grill, and lots of sand. Mark runs a service oriented beachfront. His staff was responsive and always pleasent. Front desk staff was excellent.\n\nReview 45:\nDefinitely the best part of our key west vacation. I loved the pool/beach/pier area. We had dinner on the pier on our last night and it was perfect. We ordered the specials from the restaurant and the chef came over to ask what we thought of our dinner (delicious!). The hammocks on the beach were great. My only criticism is that I wish there were more of them! The beach was not good for swimming but it was hard to find anywhere in key west that had a rock-free beach. The breakfast buffet was also great. Everybody at the hotel was very nice and willing to help. We had the island view room which was for the most part very clean and luxurious. My problems with the room were mostly in the bathroom. Specifically, it was very small and hard to manage with my young family. The shower head was not detachable so it was difficult to give the kids a bath. However, I would go back to this hotel in a heartbeat. Next time, I will probably try the suites.\n\nReview 46:\nThis was the first time we stayed at the Casa Marina and overall it was pretty nice. When we first checked in we were disappointed in our ocean view suite but we're immediately moved to a new room with a MUCH better view. The rooms were pretty cozy. We just wished the balconies were larger. This is one of the few hotels in Key West that truly has an awesome, beach, pool, outdoor bar and restaurant area. The views were breathtaking. We rented bikes and a scooter through the hotel. Matt and John were great to work with and provided awesome customer service!!! Wish we could of stayed longer...we will definately be back!\n\nReview 47:\nI got married in Key West back in May. Out of ALL of the hotels, the Casa Marina, was the only hotel that was totally unaccomodating. I had about 8 guests staying at their hotel. I stopped by to drop off my wedding gift baskets for my guests. The girl at the desk told me that I couldn't leave any wedding gift bags for my guests since I wasn't staying at the hotel. She was very rude and would not help me at all. I went to about 20 different hotels to drop off these gift bags (and no one else gave me a problem). It is unbelievable that a \"Waldorf\" hotel had the worst service in all of Key West. The hotel itself was beautiful and the location was gorgeous!!! However, it is not located near the downtown area.\n\nReview 48:\nLooking for a relaxing resort on Key West? Don't choose the Casa Marina. I was looking for a nice resort to relax. Thinking price would keep away the rif raff. My bad, this is an excuse for rich parents to let their spoiled children to run all over the resort. Even many of the pool staff and bartenders were fed up. Instead I sat in pools with screaming kids and floatees. Very disappointing. Although the resort did move me to thei sister property, \"The Reach,\" by then it was a little too late (Sunday thru Tuesdays are quiet in key west). Kudos to Brandon and Jeanette for honoring my request to escape kid ville. I met a great bartender, Candice, at a great restaurant on Duval, the old town mexican grill. She said the Pier House is the place to stay for adults. However, I'm not planning a trip to Key West anytime soon. If you have been to Bourbon street, Vegas, you have done Duval. A bunch of college kids getting drunk on their bachelor / bachelorette party. Key West is a day drip at best or cruise stop for a day.\n\nReview 49:\nWhile this hotel is very beautiful with breath taking views from the ocean view rooms, the customer service is totally horrible. They are completely unaccomodating and would rather have you stay in the basement then let you stay in a nice room with a nice view that you PAID for. We booked our stay 6-8weeks in advance and checked in 2 hours prior to arrival to ensure that our rooms were together and they were ocean view. To our dissatisfaction, they were NOT and there was \"Simply NOTHING they could do\". After contacting the corporate office, there was still no accomodation made. P.S. It was my birthday weekend. NEVER AGAIN!\n\nReview 50:\nHistorical property with a lot to offer on a south part of Key West. Walking distance from all attractions, but be ready to spend 20+ minutes walking. Front desk and beach boys are two friendly places in the Hotel. The concierge, restaurant waiting staff are poorly trained and sloppy. Place does not make you feel welcome. My room was not ready at 2:30, which was OK, they called me at 17:20 to inform that it is ready. I asked for late check out, got a very unpleasant female voice: we are full, I can give you only one extra hour. Front desk (Patric) said: No problem, you can leave at one. Beach is rocky and has unpleasant water entrance. You can use stairs to get in, but you have to take a walk. Basically you can not run in to the water. After rain hallways are slippery and Hotel does not have mats or available cleaning staff to get rd of the water. Dangerous and slippery. Property did not deserve a second visit.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29154, "query_start_index": 29156, "query_end_index": 29156, "truncation_seperator": "... 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{"id": "87397", "pid": "87397", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat service. Great location. No complaints. The hotel is a perfect place to relax. You can enjoy Wailea beach during the stay. This wasn't our first time to Maui, so we didn't explore so much of the island, instead we enjoyed the perfect service and amenities of the hotel.\n\nReview 2:\nStaying here now at Four Season Maui in RM670 for 7 days. Property is small so hotel is has many bad rooms that are on street side. Very noisy. I havent slept in days. Staff is not courteous and are frankly arrogant. I've stayed at Grand Wailea and Fairmont next door and they are much nicer rooms and restaurants for same/price.\n\nReview 3:\nThis is the most wonderful hotel I could imagine. No better place for luxury vacation\n\nReview 4:\nEveryone talks about the Four Seasons Maui and the fabulous service. We booked the Four Seasons Maui one year in advance, when we checked in they told us I had cancelled the reservation. The front desk person was not friendly and acted like I had forgotten that I cancelled the room. We called the Ritz Carlton in Kapalua and have stayed there four times since. Just an FYI West Maui is much more beautiful and the scenery more lush since West Maui/Kapalua gets more rain. South Maui is the dry side of the island. We love to snorkel and the beach at the Four Seasons is small and not a snorkeling area, too much sand. West Maui has many more choices in dining and things to do since you have from Lahaina up the coast to Kapalua to choose from. I thank the Four Seasons for being rude and for cancelling our reservation or we may have never tried the Rita Carlton.\n\nReview 5:\nMy wife and I went here on our honeymoon and it was truly an unforgettable time. The hotel is spotless, there is enough room at the pool, grounds and beach to find plenty of seating. The staff is the best and most hospitable service industry workers I have ever encountered. The food at all of the restaurants was amazing and to top it all off your in Hawaii! If you are even questioning this hotel for a second, stop and BOOK IT you wont regret it.\n\nReview 6:\nWe stayed at the Four Seasons in Maui right after we stayed at the Four Seasons on the big island of Hawaii. What a disappointment the Maui property was compared to the one on the big island of Hawaii. We arrived at the front desk greeted with leis (others received wet and cold wash cloths also). We stayed in an ocean view room which really overlooked the road leading into the property and partially had an ocean view. The bathroom in the room was as large as the room and was nice. The pool area was extremely small with people sitting next to each other like sardines in a can. We had to really hunt someone down to set up our chair with towels. It was not at all relaxing. Save your money and stay somewhere else since it is not worth the expense involved. There are probably much nicer properties on the Wailea coast on the Kanapali coast.\n\nReview 7:\nWe had the most enjoyable vacation ever due in large part to staying at the Four Seasons Maui. The service it the best I've ever experienced. They just won't allow you to have a bad time. We went in March and it was not crowded at the Four Seasons but as we walked down the beach to the Grand Wailea and Marriott, you could hardly find a spot on the beach or at their pool that wasn't taken by guests. The conceriege was extremely helpful at arranging our outings. Definitely the way to go on choosing things to do. The rooms were spacious and comfortable. The hotel is lovely and we hope to return.\n\nReview 8:\nI must confer with the previous reviewer who expressed dismay at being put into a \"mountain View\" room that overlooked the parking facility. I, too, have suffered this fate, and it's a real mood killer--not to mention waste of financial resources. Just be aware when booking online--sepecially at heavily discounted travel sites--that these type of rooms do exist, and sometimes hotels and resorts tend to stretch the truth about room categories and views. You can minimize your pre-arrival anxiety by talking to the onsite reservations department, or the front desk manager, prior to arrival. World class facilities such as the Four Seasons should show some compassion and remorse for sticking it to those of us who get assigned inferior accomodations!\n\nReview 9:\nWhile on our honeymoon last week, my husband and I were rudely stopped by two men claiming to be Four Seasons hotel security after we took a couple of pictures of the ocean near the beach (similar to some of the scenic photos posted here). They demanded to see our \"film\". Shocked we were stopped from taking pictures of the beach and totally intimidated (they were bigger and threatening looking), we quickly showed them on our digital cameras that we are just taking snapshots of the beautiful Maui, nothing else. They did not apologize, told us to leave (we were going to have lunch!) and continued to follow and harrass us until we drove away! It was horrible! It ruined a perfect day. As a disclaimer, our experience with the Four Seasons was limited to that one morning, when we decided to check out their restaurant by the beach. However, that was no excuse for rude and unprofessional behavior from Four Seasons personnel. What a shame. I know where I WON'T be staying or dining at the next time I'm in Maui!\n\nReview 10:\nI always loved the four seasons and have stayed at many of there hotels, though I just got married and being a doctor and having a hard schedule december around xmas was the only time I could get off since work is slow. I had my plans set to take my new wife to the four seasons in Maui as I think it is one of the most gorgeous hotels there. Though to my disappointment after trying many travel agencies and using the american express travel department being a platinum member I was told, \" Four Seasons at the end of December and new years only allows past guests to stay.\" I was disappointed so much that it kind of ruined the Four Seasons Brand name for me because St.Regis would never do this to customers. I hope Four Seasons would change their policy as I also emailed the office of the president to see if I would get a response and if they can make my honeymoon happen by giving me the chance to reserve my room at the Four Seasons Maui I hope they reply, if not they lost a good customer\n\nReview 11:\nWe stayed at the Four Seasons in August 2002 and could not fault this hotel . If you have kids I highly recommend the incredible kids club that runs all day and is complimentary. Everyone in the club was fantastic and very friendly. My daughter aged 8 had the best time and can't wait to go back again this August. Also, both of our daughters recieved gifts as well as milk and cookies upon arrival. This is not just a celebrity hotel, The Four Seasons really cares about children as well as the adults. This hotel is amazing, yes the pools are a little on the small side but the service more than makes up for it as does the celebrity sightings. Seeing Mel Gibson really made it worth while for me!\n\nReview 12:\nAs a lesbian couple that travels the world extensively, we have never experienced such bias at a hotel. If you are looking for top notch service, this is not the hotel. We booked our stay at the Four Seasons for the Memorial Day weekend. From the moment we arrived we felt we were singled out for being a openly gay couple. When we arrived we were told our room was not ready yet, and that they 'would call us' when it was cleaned. We never received a call, and 1 hour pass check in time we finally went to the front desk and were told, 'oh your room is just ready' Other couples behind us in line were immediately taken to their rooms. At the pool, we watched as others were spritzed with Evian while we laid without service. We were asked to move from a poolside bungalow while straight couples were left alone. Everyone poolside was brought pieces of pineapple, we had to go ask. At Spago, the same treatment was observed. Next door at the Kea Lani, we experienced a much more gay friendly attitude when we went for drinks/dinner.\n\nReview 13:\nThis is one of the most beautiful hotels with 5 star service. Every staff member we encountered was top notch. Whatever our request was, they met it with a great attitude. From the valet, to the front desk, to the staff at the restaurants, to room service, to the great guys down at the beach, to the poolside staff....just an amazing vacation with our kids. We did not want to leave and cannot wait to go back! Thank you Four Seasons for a perfect vacation!\n\nReview 14:\nWe have stayed at the Four Seasons on Maui on numerous occassions and in my opinion it is one of the best hotels in the world. Fantastic service, great location, incredible atmosphere,... A place you'd simply want to move to. It feels like HOME!\n\nReview 15:\nBooked a mountain view room, our view was of the parking garage cover, hotel service road and vegitation fence, no mountains to be seen. We were very closed in. The room was nice but depressing to stay in. The courtyard /ocean views from other rooms are very nice. We found ourselves sitting in the hallway enjoying the views from there. We were very very disapointed in the Four Seasons for selling us a room such as this. It was an enourmous amount of money and we got took. Do not book a mountain view room, there is no such view.\n\nReview 16:\nBeautiful property kept in good condition in spite of its age. Majority of staff are friendly, helpful, and very service oriented. Some are less so. It seems that traveling to this property during a slow period unfortunately results in slightly less attentive service, fewer staff stretched with more work, and an unn Four Seasons like lackadaisical attitude. Unfortunately that can be visible to guests. Housekeeping is late and slow. Servers in restaurant at breakfast are sparse and slow. Dirty dishes piled up on tables a couple says, etc. regardless of the seasons, the standards should be maintained. Wish restaurants had some healthier items on the menu.\n\nReview 17:\nWords cannot begin to describe the experience my husband and I had at the Four Seasons in Wailea. To say that they provide you with a level of service that is beyond reproach and not replicated anywhere else is an understatement. From the second you pull in until beyond when you check out, they cannot be more helpful. Amazing, amazing, amazing. This is a once in a lifetime treat worth saving for.\n\nReview 18:\nBy far the best experience I've ever encountered at a hotel. My husband and I stayed here in June of 2004 for our honeymoon and had a remarkable experience. The service was a 5 star experience where the staff referred to us by our names everywhere we went and remembered us each day at breakfast. The room we stayed in was facing the courtyard area on the first floor. It was very clean, spacious enough and had the most luxurious bathroom I've ever encountered in a hotel (marble everywhere, large jacuzzi w/separate shower, ladies vanity, etc). The pool was beautiful, clean and any possible need we had was well attended to. The staff was extremely attentive and courteous. I believe we ate at every restaurant in the hotel and all were pricey but delicious. Wait time at dinner can be long so make reservations when & where possible. This hotel is a must stay in my opinion. There were other personal touches the staff did to make it memorable for us but I don't want to reveal them because they are better as a surprise. If you have the money, don't miss out on this luxurious resort.\n\nReview 19:\nThis resort is definitely the best I have ever stayed at. The attention to detail is second to none. Such a magnificent holiday,nothing was ever too much trouble for any staff. You will not be disappointed at all. We stayed at a competitive hotel next door prior to staying at the Wailea Four Seasons only because it was booked out, you can't compare the two. The Four seasons wins hands down in all categories.If you want to be pampered and spoiled, this is the resort for you.\n\nReview 20:\nStayed at the hotel for one night and the service was super. Had dinner at the Duo and was not really that impressed with the food but it was not bad just not great. One difficulty we had was trying to find a place to have a quiet drink on a Saturday night and we had no success finding a place to sit in a lounge. The room was fabulous but avoid the mountain view by the HVAC. The noise and steam do not make it amenable to sitting on the balcony. Great experience and takes one item off the bucket list.\n\nReview 21:\nStaff and service could not have been any better from the moment we arrived with our traditional lei welcome till the moment we left, with bottled water and bagged jelly beans in our vehicle. The room was oversized, clean and beautifully appointed as was the oversized bathroom. The public areas were spotless and full of interesting art pieces and the grounds were meticulously manicured. The pool attendants were continually going around to see if there was anything you needed and were always friendly and polite. This was our first stay here; have only been home two days and already referred some visitors to Maui to this resort and will continue to do so without any hesitation. An amazing resort in every imagainable way!\n\nReview 22:\nThis property lives up to the Four Seasons standard. The setting in Wailea is amazing. We have stayed at The Grand Wailea, Fairmont Kea Lani and Marriott on previous trips and Four Seasons topped all of them which is not easy as they are all spectacular resorts. We visited in March and the whale watching was out of this world.\n\nReview 23:\nThis was a great idea for our 3rd anniversary! As always, the staff of the Four Seasons was superb and the amenities were abundant. I especially encourage all those that do attend to get a spa treatment done while on site. It was truly one of the best parts about our stay. As far as being a romantic get-a-way, you simply won't beat the weather, the views, and the pampering offered from this hotel. The only \"complaint\" we had, was that our bed seemed soft and we awoke some mornings with a sore back (as I said before, though, the spa took care of that). Regardless, if this is the worst complaint that I can come up with, I would recommend staying here to everyone that I know. We look forward to going back very soon!\n\nReview 24:\nWe stayed for 10 nights Oct 15-Oct 25, 2011 for a convention. The furniture in the guest room is a bit outdated. Perhaps some colorful artwork would help spice it up. The mattress, OMG -- phenomenal! The furniture needs to be a bit more contemporary for sure. The complimentary services are out of this world! Ask for a sleep aid when you are there. Great lavendar masks; foot salts with a soaker. Very pleased with the friendliness and staff's suggestions for dinner. Four years ago, we stayed at the Marriott. Very nice. But this totally blew me away. We went next door to the Grand Wailea - thinking that we would stay there next. It seemed too busy for me. I am a Four Seasons person from now on -- including leisure. Simply amazing!\n\nReview 25:\nHuge double room plus all amenities , ocean view, unforgetable experience complimentary kayaking (pity I only did it on my last day), beautiful, peaceful, food too good, memorable ...\n\nReview 26:\nEverything that can be written has been written. Only thing I can say is everything is always perfect everytime we stay there. Hands down the best service and attention to detail I have ever received at a 5* hotel. Well worth the $$$\n\nReview 27:\nFS- Maui is original FS resort and pride of ownership is evident in many if not all of the staff. Many have more than 10 years at property. Everything is splendid, every detail. If I were to pick a single problem with the property is that it begs for adult pool and tiki style bar. Of course they serve drinks, but there is no place to gather other than the outdoor bar venue at the Ferraros and that is not appropriate in your swim suit. Prices are FS grade, but so is the food. Ferroros was best food on property, simply outstanding! Breakfast buffet is equally well done with a very large spread of choices and outstanding service.\n\nReview 28:\nMy family and I arrived at the Four Seasons in Maui for a five day stay. When we were shown our so called suites (which were just normal size rooms) we were disappointed to say the least. At the rate of approx $AUS1500 we were told that another $1000 dollars per night would give us much larger rooms. We immediately decided to cut our stay short as this type of accommodation was not acceptable. The problem was that we would be penalized 2 nights rate x 2 rooms as there was in fine print a 21 cancellation policy. We also paid for the executive club which was way below standard. The food was disgusting and an insult. The hotel offered very little in the way of entertainment and activities. Could not wait to return to the Halekulani in Honolulu where everything was perfect. We have stayed in many Four Seasons Hotels and have never been treated like this before. They were willing to do nothing to make our stay more comfortable.\n\nReview 29:\nI forgot to mention that if you must go to maui and you must stay in wailea the FSR is your best option I reccomend moving around on MAui and not just sitting at the beach hana is cool by the way if you have ever been snorkling before dont bother with the $110 pp snorkling trip to molikini literaly 100's of boats 1000's of people and the \"reef\" very weak i guess its the only thing to do on maui in terms of snorkling outside a private trip\n\nReview 30:\nFirst class hotel. My wife and I just returned from our honeymoon where we had the pleasure of staying at the Four Seasons in Maui. After a lousy performance (service level) at the Royal Hawaiian on Oahu, we were so excited to check in here, and they sure didn't disappoint. From the moment we were greeted with a smile by everyone at the front desk to the pool attendant who laid our towels on the chair an hour later, we were amazed that there are still businesses out there that remember what service should be. The rooms were exceptionally clean, the restaurants were outstanding (especially Ferraro's), and the people were friendly and attentive. The last night, the staff helped me arrange for a dinner on our lanai. They spread rose petals on the floor leading from the door to the table outside. The food quality was better than any room service should ever taste. The entire stay was incredible - we can't wait to return!\n\nReview 31:\nI had an amazing week! everything was perfect - so perfect that i want to go back next year!\n\nReview 32:\nI stayed at The Four Seasons back in 2006 and it was beautiful. Friendly staff, Great restaurants and prime location! Beach front property with great soft sand and warm ocean waters. I would highly reccommend this hotel to honeymooners or people who would like to be around adults. The Grand Wailea Hotel next door is more for families.\n\nReview 33:\nMy wife and I just returned from five wonderful days at the FS. The management of this property clearly is doing something right. The staff tirelessly strives to anticipate and exceed the guests' needs and expectations. The pool area is beautiful and the service staff makes an enjoyable venue almost heavenly with prompt service, great food, refreshing cold towels, tasty pineapple, and excellent drinks. The rooms are large and bathrooms even more spacious. The bed and bedding was very comfortable. The large plasma tv was very nice. The in-bathroom music with genre selector was luxurious. The tennis courts are complimentary for one hour each day, including ball machine. The weight room is sufficiently sized and equipped. The spa treatments and facilities are first rate. The concierge is very helpful and valet parking was prompt. We've stayed at some very nice resorts, bu this was the best to date. The Princeville in Kauai may enjoy a better natural setting, but its facility and staff are inferior to the FS at Wailea.\n\nReview 34:\nWe loved the Four Seasons!!! Having stayed at many good resorts, this resort is by far the best. It was worth the price. No nickle and dime charges. The service was terrific, housekeeping was great and the relaxation level was very high. We spent 7 nights and were upgraded from a garden view to an Ocean View! Stay at the Four Seasons, you won't regret it!! !\n\nReview 35:\nThe are not enough superlatives to accurately describe our stay at this hotel. The staff are absolutely fabulous and obviously care about the vacation experience of their guests. To the excellent team at the dive shop (especially Mark, who was a brilliant guide for our snorkel safari and scooter snorkels) to concierge services, to front of house, to room keeping, to the restuarant staff and the outrigger canoe team, than you for making this the best hotel experience I have ever had. Sure, it's not cheap, but it is worth every penny. The only drawback is that the resort is so good, you won't want to leave it to see the rest of maui. LST.\n\nReview 36:\nStayed here with 18 family members for 9 days and had a great time. We did have 3 personal private dinners. Two of them at DUO and one at Ferarros. Will say the crew at DUO is the best. Merritt the waiter treated us like Ohana, and even though we had 5 kids accomodated the dinners perfectly. Ferraros unfortunaley was not as accomodating. Lea the waitress would not even allow my wife to switch from Ceasar salad with Anchovy to regular salad. We were shocked with the amount of money our father in law paid for everyones room and the 3 private dinners for 18 people, that at least the salad type was \"negotiable\", but i guess not. Besides this, the service was impeccable, from the bell men and valet crew, to the housekeeping team. They all treated us so well. Once again you get what you pay for (except Ferraros). Great fitness center, and the kids really liked the rec room, and the day camp.\n\nReview 37:\nOk, this hotel is expensive. But it is absolute perfection. We stayed in a prime ocean view room, which was around $750 a night after discounts. There are so many activities at this hotel which are geared toward young people and young families that I should point out that even the cheapest room gives you access to ALL of the facilities at this fabulous resort. This hotel is so beautiful it will take your breath away. It also has the best restaurant in Mauii - Spago. Wolfgang Puck was there signing his new book while we were there. I requested a special table for my husband's 60 th birthday and we we escorted to the best table in the lanai overlooking the ocean. It was an experience we will never forget and we are deeply grateful to all the staff at Four Seasons and Spago who made it so memorable for us.\n\nReview 38:\nYour wish is their command. They never say no to anything! They make what you want happen. This hotel is true paradise. The second you walk in your anxiety melts away. We spent our honeymoon here and would recommend it to anyone. First class all the way! The pool service is great with hourly treats to keep you cool. Skip Spago as you can tell its not run by the hotel and the service/cost is the same but the service is not as good. Once you've had this hotels service, you'll never look back. We are already planning our return!\n\nReview 39:\nThe Four Seasons has service down to a science. From the moment you arrive, you are treated as a guest of the staff. They honor you every opportunity they have. I was hesitant the first time I went to a Four Seasons because I felt it might be too snotty. The exact opposite is true. It is welcoming and comfortable and an ideal place to kick back and relax away the stresses of your everyday life. I have also noticed the other people at the hotel are there to relax as well. It is a good vibe. Very comfortable. FS Maui has an excellent beach and beach staff. It is shared with only one other hotel and feels very private. The view is great and if you are there in February or March you will get a show of breaching Humpback Whales. When we travel here, we try to make it during this season for that exact reason.\n\nReview 40:\nMy husband and I spend 8 days in Maui in August 2010. We stayed at the Four Seasons and the Ritz. Usually I love Four Seasons properties, however for the money we found that the Ritz was a much better deal. The good: - Rooms, service, location - The food and dinner specials at Spago were great The ehh: - The adult pool was really nice but you had to pay for a cabana to use it, since getting a chair was basically impossible - and we weren't there during peak season. - The beach was not so great. It was really small and just not very nice. In fact most days we left the hotel to go to some of the other public beaches which were nicer\n\nReview 41:\nBeautiful flowers, fountains and grounds greeted us as we drove up. From the moment we entered we were addressed by our names. All the staff said hello to us, no matter who and where they were every single day we were there (7 days). Our room was spacious, with a king bed, nice balcony with an angled view of the ocean. The bathroom was luxuriously large and amenity filled. The shower was great. The room was quiet (7th floor). Most of the dining, lounge and bar spaces were open and inviting with no walls. The effect was constant soft perfect temperature under cover but still outside. The true wonder and mystery was the fact that bugs don't seem to like staying at the Four Seasons, because we saw almost none. We used the concierge service frequently and they helped graciously and effectively. From the bellmen/valet staff to the restaurant management, everyone had suggestions to make our stay on Maui a pleasant one. It's impressive that the Four Seasons combines the Aloha Spirit of Hawaii and their dedication to fantastic customer service to provide a delightful stay for guests.\n\nReview 42:\nNo need to mince words or write a long review. Same great service as every other four seasons. Location is outstanding. Just go ahead and book this place and forget all your cares. You will be so happy! Don't miss the jogging path by the ocean early in the morning. Then sit by the pool and watch the staff refill your water glass every time you take a sip. Expensive? Well, duh. Of course! And worth every penny. If you can't afford it, and you're going to whine about the stupidest things, cancel your reservation and stay at the Motel 6.\n\nReview 43:\nWe stayed 10 nights in a Prime Ocean View room. The spacious lanai overlooked the tranquil & spacious garden which was actually on the 3rd floor. There, you won't get any of the hustle & bustle which might be happening at the lobby or lower lobby floors where the pools & restaurants are. Perfect design for a most memorable & relaxing stay.\n\nReview 44:\nThe hardest thing to do was to leave the Four Seasons, Maui! Most vacations or get-a-ways my husband and I are ready to return home when our trip is over. We vacationed at The Four Seasons with our two young children (2 and 1) and just hated to leave. It was the best experience we have ever had, the one that we will compare every trip to from now on. We will return again and again and again. Well worth the effort and cost. If Heaven is anything like the Four Seasons, I'm glad I'm going!\n\nReview 45:\nThis is a showcase for luxury. The only thing more lovely then the hotel is the view. Service doesn't get any better then what we experienced during our stay. There is no place else you should stay in Maui. The price for an ocean view room is well worth it. Amazing!\n\nReview 46:\nMy husband and I celebrated our 50th anniversary at the Four Seasons Maui and we both can't say enough good, positive things about the hotel. From the time you check in to the time you check out you are treated with such care and respect. The entire staff is very friendly and are there to serve you in any way they can to make your stay a wonderful experience. We were graciously upgraded and when we stepped into our beautiful suite a plate of delicious chocolate covered strawberries welcomed us. What expemplary service!\n\nReview 47:\nI stayed here in August with three kids and had a wonderful time. The staff were outstanding and went out of their way to make us feel pampered. We loved the location and layout of the restaurant/pool area. The pool was much much less crowded c/w the Grand Wailea next door and the restaurants were far superior. There is no comparison between the two hotels IMO. On the down side the pool seemed very small for a grand hotel, the rooms were on the small side and Spago although with excellent food felt a bit overpriced even for Maui. We stayed here just before moving two hotels down to the Wailea Beach Villas. Very different experience. The WBV is better for larger families large suite and panoramic views whereas the Four Seasons better as a full service hotel if you want pampering with the best Wailea restaurants on site.\n\nReview 48:\nThis is the best resort that I have stayed at in my life. My wife and I spent 7 nights at the Four Seasons to finish out our honeymoon and loved every minute of it. It was clean, the food was wonderful, service with a smile and they always knew our name. The beach was beautiful and we were waited on hand and foot. If you are looking for a place to spend your honeymoon do not look further. I cannot wait to go back!\n\nReview 49:\nOne thing I love about the Four Seasons are the rooms and the beautiful, well maintained property and this one didn't disappoint. Very spacious rooms, especially the bathrooms. The ocean view was a disappointment though as most ocean view rooms are diagonal to the ocean due to the layout of the hotel, and rooms are far from the ocean so you don't get that on the ocean feel. Service on the beach was top-notch and even though we visited on a very crowded weekend, there were still plenty of staff to accomodate our needs. There were no affordable restaurant choices for dinner though, although plenty in walking distance.\n\nReview 50:\nWe stayed at the Four Seasons Maui for 5 nights during our Honeymoon in July 08. It lived up to our expectations. The room was immaculately clean, the bathroom huge and luxurious, comfortable beds and furnishings. The service at the hotel was amazing....fruit, popsicles, water mists by the pool. Someone always checking to make sure everything was okay. We loved the complimentary outrigger canoe ride/lesson. Concierge was very helpful. Would definitely go back. For comparison, we stayed at the Hyatt in Kauai which does not even compare (hyatt was such a let down next to the 4S! ).\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30869, "query_start_index": 30871, "query_end_index": 30871, "truncation_seperator": "... 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{"id": "2516167", "pid": "2516167", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed at this iconic hotel for four nights at the end of August. The hotel is beautiful and the communal areas are maintained to a very high standard as of course are the rooms. My only moan is because it is the hotels low season that over the weekend of my visit the hotel was absolutely packed with families and groups there for the weekender special deal. As a consequence the pool areas were packed to the rafters and any sense one had that they were staying at an exclusive beautiful hotel quickly evaporated. It was more like staying at Butlins). This sense was further underlined when a significant delegation of tattooists arrived to commence their conference. Lol.\n\nReview 2:\nwe stayed here for a business event. hotel service was A+. from the moment we arrived things were organized even from the check in process to the luggage arriving at the room. grounds are very well maintained. we used the heated pool in the back corner for lap swimming twice during our stay, as it was empty in the early morning hours. main pool could get crowded so get there early if you want to get the tanning hours Catered dining was very good. housekeeping was stellar\n\nReview 3:\nThe Arizona Biltmore is beautiful, relaxing, and exceptional in every regard. While the architect of record is Albert Chase McArthur, the environment displays the extraordinary talent of Frank Lloyd Wright, a \"consultant\". There is a visual and visceral tranquility unprecedented in the contemporary \"top this\" resort scene. Seven pools from kid friendly to book friendly. Foods option from the elegant \"Wright Room\" to \"relaxed but excellent \"Albert and Franks\", to take out Starbucks Cafe. Great tip: last year we went the week before Christmas for low rates, a chiefs gingerbread competition, stunning Christmas decorations, and relaxing by fire-pits sipping tea and enjoying the Craftsmen's lanterns, Wright \"Sprite\" sculptures, garden and mountain views.\n\nReview 4:\nFirst off, Check in is a nightmare, then once I got to my room it had no view. OK so I went to the pool. It was closed. They have other pools FAR AWAY.I went their NO Towels. and then i got bit by 10 mosquitos. They said they do have a mosquito problem. IF you go to the pool you will be eaten up. They allow smoking by the pool which is also disgusting. it is managed by Hilton and that is exactly what you will expect. I would recommend the Hotel valley Ho, where i moved to a lot more. That hotel is very reasonably priced and no mosquitos\n\nReview 5:\nWe had a great time at this distinct and special resort, but there's some room for improvement, specifically: - No free morning coffee, in fact a small coffee in a paper cup cost $4.10 - horrible self parking options (e.g. long walk with bags) - no ice near hotel room (guests must call room service and wait long for delivery) - fitness room too small/ crowded - no ability to make tennis reservations prior to arriving at resort - lots of reserved signs on poolside lounge chairs that never got used (at least 20%) - significant daily resort fee Even with the above issues, it's stll a really nice resort: - buildings, grounds, fountains and artwork are top notch - service was professional, efficient and friendly - food at Frank & Albert's was very good - loved sitting by firepit and fountain - free 18 hole putting course was fun and good way to enjoy grounds - nice tennis courts - comfy beds - lots of pools\n\nReview 6:\nThe most beautiful grounds I have ever seen at resort. Unfortunately, the room was very tired, looking more like a tired Day\u2019s Inn with furniture that had varnish that was pealing. I suppose it was still real wood, which would not be the case with a Day's Inn (in my experience), but you get the picture. We also were maybe in one of the few remaining rooms that needed to be renovated, but I heard complaints from other guests about the same thing. Still, I was not there for the room, and it was, but the way, bigger than any single room i have ever stayed at at any property. The resort has great pools, excellent dining, but a small work out facility (though packed with equipment). My kids were with us and did not want to leave.\n\nReview 7:\nI just spent three days there on a business trip. I was disappointed. The hotel sells membership to the locals, so the main pool/spa becomes insanely crowded on the weekend. Because the pool was packed with people who weren't even staying at the hotel, I really resented the 28 dollar resort fee. The pool felt more like a public park than a resort. There were screaming kids everywhere, and their obese moms drinking pina coladas. It was Ohio in the desert. Just an awful scene. That said, the buildings are very pretty. Frank Lloyd Wright did not design it, but one of his students did, and it is a very pleasant imitation. As others have said here, it is getting a little worn. So, if you are looking for a family vacation, this might be a good hotel. I'd skip it if you are on business or looking for a relaxing resort experience.\n\nReview 8:\nLarge rooms, with very comfortable beds. Soft as silk sheets and comforters. Attentive service. Would go back in a minute to stay in the wonderful hotel.\n\nReview 9:\nAwful...just awful. I stayed here for a week at the end of July. A MAID STOLE MY COMPUTER, IPHONE, AND DOCUMENTS FROM MY ROOM!!! After meeting with the manager and security I was assured I would be reimbursed by their insurance company and have a night deducted from my folio. When the bill came not only did they charge me for the 'free' night, they also charged me for my free AmEx platinum night. Then the insurance company declined to pay for ANYTHING. I should've filed a police report right then and there, but i (mistakenly) chose to believe their employees. Stay here at your own risk.\n\nReview 10:\na beautiful well appointed classic hotel. the grounds are very well cared for and are worth the price of admission. the food is all top quality and expertly prepared. wait staff is equal or better than what you'd expect from a top line cruise ship. you will spend alot of money here, but this is a high quality hotel, and there is a definate value in the expense.\n\nReview 11:\nMy husband & I went for Labor Day weekend and stayed in the new Ocatilla wing with its own concierge floor and very spacious and beautiful newly redone rooms. Were were also fortunate that the new resturaunt \"Frank & Alberts\" recently opened. The atmoshphere is wonderful and new menu and food was fantastic. I have been back several times to the resturaunt alone. On Sat. afternoons at the pool bar they have a fun salsa experience. However, even more important was the service. There was not one person we encountered that did not make us feel special and isn't that why people take a weekend off to get away, relax and feel special? This resort is so full of charm & history - you must experience it for yourself.\n\nReview 12:\nWe just returned home from our 3 nights at the Biltmore. This resort exceeded all our expectations from the staff to the grounds. Just beautiful manicured grounds, extremely friendly and accomedating from the hotel staff to the store merchants and resturants. We stayed in a Premier room located at the Paradise Pool. This pool is amazing. The Biltmore is very close to shopping and resturants. The only thing we would change for our next trip is two additional days to enjoy the the resorts many activities they offer. The dive in movie at the Paradise Pool looked to be so much fun. We were only able to enjoy it from our room as we were getting ready for the evening. The bedding was absolutely incredible. I will be ordering their pillows today. The rollaway bed was rated excellent by my sister. This trip was a shopping vacation. We all decided our next trip to the Biltmore will include more resort time.\n\nReview 13:\nI am a conference planner and recently held a conference for over 1,000 people at the Arizona Biltmore. My experiences, and that of my attendees was not wonderful. Service is lacking in all areas. The waits to get served at restaurants is not acceptable, the food is mediocore, and incredibly overpriced. It's obvious that they are understaffed and the staff that is working is not well trained. Hotel check-in was spotty. My largest problem was incorrect information being given to my attendees. When attendees tried to resolve problems with their bills at the front desk, the staff was unwilling to assist. The rooms are not nice. They look like something from the 80s -- and a true five star resort would have updated them twice since then. Even if they can't afford to update everything, it wouldn't hurt to update the soft goods. The spa was incredibly average and overpriced. The ambiance was nothing special -- certainly not I what would expect for the price of the services. Other problems -- missed and late wake-up calls and broken equipment in rooms.\n\nReview 14:\nMy husband and I like to splurge on quality for our get-a-ways. During a 3-day stay, service was disappointing in a few too many ways. The rooms were clean and spacious, but the place is not worth it.\n\nReview 15:\nI spent four days at this hotel due to a business trip so I heard many comments from all my colleagues. I personaly had a room with balcony, kitchen, two floors and two queen size beds. The room was big, plasma TV, nice pillows and towels and a comfortable bed. The shower had no pressure and one morning I noticed water falling hard from the ceiling from the room above. it did get fixed however other colleagues mentioned AC and shower problems. One smart colleague asked to see rooms in each wing until she found one she liked so if you have time, do just that or try to stay away from the old wings of this hotel. The bar is nice and the drinks are great but (yes another but) service is lousy because they only have two servers around the bar and drinks are expensive ($16). The grounds are beautiful, the pools are very nice and friendly to the kids and the golf course is just ok. All in all a great stay but if I had to pay for it I would choose another destination.\n\nReview 16:\nAmazing architectural detail combined with a first rate staff makes any stay here an enjoyable if expensive experience. The tense atmosphere of today's world washes away into relaxed comfort when you enter this oasis. Make the time to take the history tour, it is worth it. Walk the grounds at night and appreciate the wonderful subdued lighting. In addition to above average rates, there is a daily \"resort fee\". Room service is exorbitant and even soft drinks/water are very expensive. So plan ahead.\n\nReview 17:\nThe rooms are a mess. Cheap coffee makers??? Bathrooms totally outdated. Even the security lock on our door fell off. And we were in a suite! I was an event planner and did an annual event at the Biltmore, before it was bought by Hilton. It was my favorite hotel due to its beauty and originality. Now the rooms are shabby and worn down. The overall feeling of the \"grand dame\" it used to have only can apply to the grounds now. The outside is still well manicured and a pleasure to walk around. The room service menu used to be great, now it's simply average; the chairs in Wright's Bar have NO character and used to be really special. The carpet on the first floor screams \"hotel chain\". PS. - Security really should monitor hotel guest\u2019s behavior at the pools and stop people from bringing in cases of beer which they drink openly at the pool and on the terraces! It feels like a Motel 6 with spring breakers.\n\nReview 18:\nAn almost regal setting, truly a desert beauty. Shuttle service is also excellent to shopping destinations. Fun putting green holes and clubs provided. Food (restaurant) and beverage service excellent. Very comfortable environment. Stunning architecture.\n\nReview 19:\nService was horrible at the pool and I couldn't even get a BandAid when my girlfriend needed one. Not to mention, the employees eye-balling my girlfriend the entire time. The guy told me that I had to buy them at the gift shop if I needed them. The food at the restaurant was good, but way overpriced.... just like everything else there. The location is horrible, especially if you can't rent a car. It cost me $100 just to get into Tempe and back, so I would not recommend this place if you plan on leaving the hotel campus. The thing that really made me angry was seeing the bill at the end of our trip. One thing that they don't disclose to you before you get a room is that there is a $28 room fee (plus $4 in taxes) for each day you stay there to cover the hotel amenities. For a 4 night stay, I paid $128 for room fees! Ridiculous!!! Trust me, the hotel is very pretty, but definitely not worth the cost and the hype. DO NOT stay here!\n\nReview 20:\nWonderful hotel with courteous staff. Place is full of history and you enjoy amazing archtechture and history, this place is for you. The food was great, the grounds and pool were spectacular as well. Also, they have a limo service that is very reasonable to/from the airport. In fact, I left my laptop in the limo and hours later was able to retrieve it. Don't think that would have happened if I took a taxi.\n\nReview 21:\nWe had a fantastic experience staying here. The rooms, pools, restaurants were all A+. We loved the variety of outdoor seating/lounging, especially around the fire pits since the evenings get a little chilly. There were quite a few families there with school aged children.\n\nReview 22:\nI was anticipating my stay at what has been described as a world class resort and could not have been more disappointed. We asked for a non-smoking room but there were ashtrays in our room and the room smelled terrible. The hallway smelled worse. The air conditioning is old and noisy, we ended up having to turn it off to get some sleep. You have to call if you want turn down service - something I have never heard of at all of the hotels I have stayed at around the world. We called one night and they never even showed up. There were no wash cloths in the bathroom, there was mold in the bathtub grout and the light next to the bed did not work. The jets in the hot tub near the spa didn't work and all of the pools and hot tubs had unsightly cosmetic problems. Service at the pool bar is terrible. Service from the rest of the staff is almost non existant. I would imagine this resort will not continue to get the ratings it has enjoyed in the past.\n\nReview 23:\nI stayed there for a business trip and although the conference and the hotel was nice, I ended up with bed bugs!! It started off with 2 bites to my inner wrist and neck and by the time i got home I was covered!! I called to alert them to this, and they said they would conduct an investigation. A couple calls and a couple \"disconnections\" later they finally did and said that they couldn't find anything and that it was most likely the \"feathers poking me\". Last I checked feathers do not bite. So i went to the Dr this morning who confirmed it was bed bugs. Still in the process of clearing up the situation- but be warned! -itchy & annoyed\n\nReview 24:\nMy husband and I stayed at the Biltmore for a few nights in the beginning of October. We ended up with well over 100 bed bug bites and actually saw the bugs in the bed very early in the morning (4:45am) the day that we were leaving. It has been an absolute nightmare trying to make sure that we didn't bring the bugs home with us, not to mention the problems we've had with the actual bites (terribly itchy, scars, etc.). Horrible experience. The hotel has been completely unresponsive, but its insurance company has been accommodating.\n\nReview 25:\nThe Biltmore is simply a large convention hotel. It is not a luxury hotel. The staff is indeferent and it's very obvious they are just moving you a long their conf tion pipeline. The physical building is impressive and the grounds are nice but it simply does not make up for the ground list otherwise. The Biltmore is mediocrity at its best. For a real luxury experience in Pheonix, try the Four Seasons or Sanctury.\n\nReview 26:\nThe grounds are extensive and magnificient. I had a resort premier room and it was large, well maintained and had a large patio overlooking the pool. I read many of the reviews that complain that the place is getting shabby, but my room did not reflect that. The bathroom was not five star, but it was clean and the water pressure was excellent. The gym had lots of excellent equipment.\n\nReview 27:\nVery dated, dirty carpet and drapes. Unfriendly staff. It must have been a beautiful hotel at one time. It is run down and extremely dated. I'm shocked that they can't even touch up the paint or replace the carpet. Don't waste your money staying here. We arrived at 10 PM with 2 starving children and were told the restaurant just closed and there is nothing we can feed you? I was told there is no free breakfast for Hilton Gold members because this is a resort not a Homewood Suites. Not a classy place, like I expected the Waldorf Astoria to be.\n\nReview 28:\nAlthough some might appreciate the \"rustic\" charm of this hotel, it has clearly seen better days. A total refresh of the decor and furnishings is in order. In the cottages, a lot of maintenance has been deferred. While the service was quite good, the lack of upkeep is showing and the overall hotel experience is not worth the exorbitant prices being charged.\n\nReview 29:\nService was excellent, lodging was very comfortable. Pool was amazing. Sitting around the courtyard at night with a bottle of wine was my favorite part.\n\nReview 30:\nOur family of four stayed at the Biltmore for the Memorial Day weekend. We were very surprised that what seemed to be about half of the guests were there attending a conference for recovering drug addicts. Not exactly the crowd we anticipated at a four star hotel and, at the risk of being a snob, most of them clearly did not belong there in terms of behavior and basic manners. We were informed by a staff member that at other times of the year it is worse (such as a huge tattoo convention in August called Hell City). Why a four star hotel would want to scare off its regular customers in return for some convention business is something I don't understand. I didn't see any pictures on the Biltmore web site of the guests covered in tattoos, smoking, and swearing. Some parts of the hotel are well maintained (lobby) but others have been pretty neglected (including pool areas). There used to be a smore roast for the kids which everyone seemed to love but the hotel now only provides marshmallows. Seems like a prety cheap way to save a few dollars.\n\nReview 31:\nThis hotel is fabulous! From the amazing architecture and history, to the landscaping and amenities, we were very happy with our choice as we booked this hotel as a package with Southwest Vacations. If you would like a coffee maker in your room, just request one on check-in. We would definitely stay here again.\n\nReview 32:\nQuite disappointed upon our arrival.....I should have done my research more thoroughly. The rooms, although spacious, were BROWN and DULL....Not like a spa resort should be in my opinion, but it's the Frank Lloyd Wright thing. The food was excellent, but our food and beverage bill after a 3.5 day stay was over $800, and we didn't drink much. On our second night, we were hanging out by the hot tub off the main pool, and my husband and I were BOTH stung by a scorpion. I'm pregnant and was nervous about the venom, and the manager just acted pretty nonchalant about the whole thing. It ruined our evening's plans, we had to order room service and not one person bothered to call the next morning to see if we were O.K.....Those stings affect not only the area you were stung, but your entire nervous system....hand movement, throat, vision, etc... I cried myself to sleep it hurt so bad. There should have been more lighting or at least signs warning us of the possibility. We're from St. Louis and didn't realize this would happen. Our entire trip was just a downer.\n\nReview 33:\nI had the unfortunate experience of staying at the Arizona Biltmore Hotel over Labor Day weekend. The first night I was in the hotel room, I found a black beetle in my bed crawling all over me. The second night I started noticing red itchy bumps on my back, stomach, legs and ankles. I began to realize that these bumps were spreading as the weekend progressed. I notified the front desk about the bites and they sent security and the head of housekeeping to check my bed. They stated that they did not find \"any substantial evidence\" as to why I was getting bitten. They changed the sheets and gave me itch medicated pads but sure enough the next day I woke up with more bites. It is almost a week later and I still have these bites that appear to be getting worse. I am very disappointed in the experience I gained from the Biltmore Arizona. I never expected to feel miserable while being on vacation. I will never return to this hotel again and I will never recommend it to anyone.\n\nReview 34:\nThis was a thoroughly enjoyable visit, from start to finish. The surroundings are magnificent: an oasis in the middle of the Sonoran Desert. The staff was incredibly knowledgeable about the hotel the area. Do not miss the historic tour of the hotel. A side trip to Taliesen West is a must. The food at the hotel is superb. However, if you tire of that, the concierge is able to recommend a plethora of tasty alternatives, ranging from the relatively inexpensive (although trendy and incredibly lively) Cowboy Ciao's, to the extremely upscale Donovan's Steakhouse and Mastro's. My preference is the hotel's delightful outside dining, fire pits, and wonderfully accommodating staff.\n\nReview 35:\nI had stayed at the Ritz Carlton in Phoenix, and was somewhat disappointed by the dated decor. Hence, on my following visit to Phoenix, I decided to stay at the Arizona Biltmore. The property is pristine and tranquil, but the service cannot compare to that of Ritz Carlton by any means. My disappointment started at the front desk. A girl named Alexa assisted me. She appeared discontent and obnoxious. She didn't even bother to greet me even after I had greeted her. Moreover, she took an attitude with me. I called the manager from my room and commented on how the hotel of such caliber shouldn't have employees such as Alexa- especially at the front desk. The manager attempted to avert my attention by asking me about the room, but her response overall, was unsatisfactory. I thought that surely my encounter at the front desk was an anomaly, but realized later that the unacceptable to mediocre service dominated the hotel. The bartender at the swim-up bar located by the slides is probably the only one who should be working there.\n\nReview 36:\nFrom start to finish the whole expierenced was disapointing. It seemed everytime you turned around they were charging you for something. overnight parking, maid service, you name it. The only place on property that didnt drop the ball was the pool service. They were excellent and the staff coldn't be anymore helpful. I came with my family for a weekend getaway and it was more like a very expensive let down. The front desk was more snooty than the guest, and forget about talking to any resturant managers about concerns. They are either unavailable or just dont care. So if you go to the Biltmore, only go to the pool if you can. They are great.\n\nReview 37:\nI recently stayed at the Arizona Biltmore for my first time for my annual visit to Pheonix for the auctions. What a mistake... from inept check-in personnel who kept my credit-card, to an initial room where night lights and heating system didn't work and where a requested non-smoking building had cigarette smoke filling the room at 1am the story doesn't improve. The highlight of the stay was to get put in a new room on fourth floor and get bitten on my neck in bed at 2am by a SCORPION, or as they call it a \"critter\" no worse than a bee sting. Perhaps it came through the ventilation system I was told. Overall, no compensation, high price, second rate rooms. there are far superior hotels in Pheonix, do yourself a favor stay away from this place.\n\nReview 38:\nWhile we stayed just one night during a work-related event, we were very pleased with our stay. We stayed in a first floor Valley Wing room with a small patio and it was very nice...right near a pool, quiet, nice bath...we would have enjoyed staying longer. We did not eat in a hotel restaurant but had a late night dessert which was nice but expensive; unfortunately, our breakfast order, placed the night before via telephone, was \"lost\" so that is our main complaint. The staff is friendly, accessible, and willing to go all out for you. The resort itself is beautiful - an oasis in the big city. Great pools, gardens, outside cafe/bar...if you can get a good rate, stay at the Biltmore and we'd suggest asking for the Valley Wing (since that's all we know and we had absolutely no complaints). Having a car is essential as restaurants and shopping are nearby but at least a 1 mile walk to the Biltmore shopping and dining area.\n\nReview 39:\nStayed 3 nights at the Arizona Biltmore, I have always wanted to stay there. It did not dissappoint me. Check in was great and we had a room in the Paradise Villa on the 4th floor overlooking the big pool. The room has such old charm you could almost believe you were back in the 1930s. Wanted to go in pool/jacuzzi but was a bit too cold. The grounds are amazing and loved the huge chess/checker game on the grass. Since it was during Christmas Holiday the hotel was decorated so festive. Did not eat at the restaurants, but did have a Biltmore Buck near the firepits. So enjoyed it want to go back in June for my birthday!\n\nReview 40:\nI have been visiting the Arizona Biltmore for over 35 years. It is a great getaway place for me to relax. One of my favorite things to do is have lunch pool side. I love the menu, however, more importantly, the servers are attentive and courteous. No busy how this pool side restaurant becomes, Jamee, one of the hardest working servers, always manages to find an orange for my iced tea. She brings a platter full of orange slices! This young lady remembers what you like to eat, addresses you by name and always has a beautiful smile to go with her great service. Jamee, you are a doll! Everyone should ask for you when having lunch poolside...just so I get a seat and you keep brining me orange slices :) Diann Wilson\n\nReview 41:\nMy husband and I recently had a weekend getaway here and were very disappointed! The hotel staff was neither friendly nor helpful. The food/drinks were way overpriced. We booked a couples massage and my husband was uncomfortable at how small the waiting lounge was. There were about 20 of us crammed in a room that only seated about 5! Then they took us back to our massage which was in a normal guest room set up with 2 massage tables. To top it all off we could here housekeeping vaccuming and roomservice while we tried to relax during the massage!!! Never again will we stay here. I highly recommend the Hyatt at Gainey Ranch or the JW Marriott Desert Ridge. The JW Marriott is by far the best stay!\n\nReview 42:\nSky Harbour Airport closed for light rain conditions late(10:PM) on the 21st of January. No rooms were to be found anywhere in Phoenix. The kind Desk Manager at the AZ Biltmore listened to our desperate needs and opened an important room for our brief stay that evening. Their courteous actions will make my decision to book the Biltmore in the future a definite gaurrantee! Thank you, Desk Girls and all, including security people, for a well needed rest I will always remember! Bill and Dorie!\n\nReview 43:\nThis was my second stay at the one-of-a-kind Arizona Biltmore. I can honestly say that the facility has come to acquire special meaning for me, on both a personal and professional level. The staff and service are everything you'd expect from a resort of this caliber. No disappointments there. Beyond that, the grounds, the architecture and the total \"encapsulated experience\" of gathering with close personal friends and colleagues within the Biltmore's environs....just takes your breath away. Thank you, for two exquisitely memorable stays!\n\nReview 44:\nThe hotel staff was great, food at Frank & Albert's was wonderful and spa services were spectacular.\n\nReview 45:\nWhile it is promoted as being a Frank Lloyd Wright-designed compound, the man evidently only had a passing acquaintance with the place. It may have been a very cool design a hundred years ago, but today it is more like a prison for free fee-paying adults who buy the promotional BS. The concrete block compound is a surreal place with exceptionally high prices on mediocre food and drink with less than stellar housekeeping. There was mold in our shower, lights didn't work, the wood surfaces in our room had buckled from \"overuse,\" and our patio door wouldn't lock ~ in short NOTHING worked and we were paying big bucks for the privilege of suffering these inadequacies. It was awful. There's nothing quite like checking into an expensive room in the desert after a long, hot trip and finding a note on the large bottle of water on the bureau - drink me and it will cost you $8 - no freebies here! Oh - I forgot the \"complimentary\" shuttle that cost $12 each way to go just outside the gates. What a joke. DON'T GO! !\n\nReview 46:\nI stayed at the hotel for a conference. It was not a pleasant experience. The furniture was old and shabby, both lamps were malfunctioning. My window (Room 3335) was facing some sort of a maintenance facility, may be even a garbage repository. Just awful. The service was even worse even though they charge $20 per day for resort service + $10 for vallet service (to carry one bag) + $3 for maid service. I spent 15 minutes on hold for room service to order breakfast. The bartender at the lounge bar seemed to ignore me completely. And now looking at other reviews i am not surprised. What does surprise me is that several travel magazines rate this as the best property in Arizona. This just shows you how unfair these rankings are.\n\nReview 47:\nEvery summer we spend time in Phoenix/Scottsdale area. We have enjoyed some of the most beautiful resorts at very reasonable prices. The Arizona Biltmore was a huge disappointment. The resort was about 1/2 full, yet they gave us a room that had to be the worst room in the place. Nothing worked. Since the airconditioner didn't work, we had to open the windows. We were up all night listening to people walking and talking. Because of the strange configuration of the room, there was no desk to set up the computer and do any work. I agree with all of those people who complain about being nickeled and dimed. Every time you turn around, you are being charged for something else. I enjoyed walking through the lobby and on the grounds, but I didn't have to stay here to do this.\n\nReview 48:\nWe had high tea in the lobby next to Frank and Alberts. It was so delightful, the tea was scrumptious as well as the food. The best was the service from Kevin. I love when people love what they do and he is a prime example. He took the time to explain the ingredients in everything and what would taste better with certain food. What a great experience!\n\nReview 49:\nOur second trip to the Arizona Biltmore was even better than the first. We went in 2005 for two nights after traveling throughout the southwest. This year (2006) was for seven nights. Although not designed by Wright (as some think), his influence as consultant pervades the entire complex. Numerous pools, a variety of lodging options, and fabulous restaurant (Wright's) makes for a great stay.\n\nReview 50:\nWe were recently at the Biltmore for a night and for a special birthday dinner for a relative. the biltmore has beautiful grounds, is wonderfully kept up and is exceptionally pleasant and relaxing-even in the heat of August. When my bag did not quite make it to Phoenix with me, the staff made a very special trip to get the bag at the airport so i would have it before the dinner that night. It was above and beyond the call of duty but was also done with true helpfulness. The food and the service at the dinner that night (for 14) were very special, exceptionally good, and very nicely served with consideration of the pacing of the function. We have done this before at the hotel and the biltmore has never disappointd.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32658, "query_start_index": 32660, "query_end_index": 32660, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 862, 1349, 2120, 2674, 3601, 4347, 5193, 5358, 5963, 6339, 7068, 7992, 9066, 9279, 10266, 10781, 11706, 11973, 12927, 13350, 13636, 14603, 15258, 15807, 16236, 16635, 17196, 17568, 17733, 18801, 19126, 20208, 21205, 21898, 22948, 23610, 24376, 25320, 25957, 26689, 27405, 27913, 28469, 28582, 29613, 30360, 31151, 31517, 31924]}
{"id": "2515817", "pid": "2515817", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nwe stayed at the palace station july 20 thru the 23,2009 the rooms were very clean and updated but they charged us for every room cleaning the maids was waiting out in the hall and aske if we wanted our room cleaned i did not know they was chargeing us for everyday room cleaning so the 100$ deposit i had to put up at check in was gone at check out.the casino was very old and out dated the roof in the casino leaked when it rained on monday night and the fire alarms got wet and was going off they had 5 gallon buckets all over the place trying to catch the rain water but the hotel was easy to get in and out and very close to the strip with a great view of the las vegas strip on the 9th fllor we stayed at.\n\nReview 2:\nDrove from Denver to Las Vegas and got a great deal for one night. $18 plus the \"resort fee\" which I wasn't surprised as this is the hotels version of the \"fuel surcharge\". We did not stay in the tower rooms, which are much newer. Glad that I only had to spend 12 hours here as the room, the bed was uncomfortable.\n\nReview 3:\nFirst of all they charged us around $17.00 extra fees per day, suppose for some extra features and a bus that could bring us to the strip area, well this bus closes at 12 so if you want it after that you cant, so actually you dont get anything for your 17 diary. The room smells really bad, they don't even have a tub just a small shower really tiny with a curtain no even glass door. you can barely move in that bathroom. The buffet that palace station offer is awful that food made me sick, I couldn't see anything good in this hotel, and of course i request my refund for the next days and went to a different hotel. I think is good everybody knows about the bad experience i had.\n\nReview 4:\nWe stayed here Feb. 25-March 1. Be sure to pay extra for a tower room because they are much larger. The courtyard rooms are small and appear to be like a next door motel that the hotel bought. The smoke in the lobby and common areas is pretty bad, but's that part of the Las Vegas casino deal. The food was pretty good and fairly cheap, but nothing to write home about. Staff was very courteous and helpful. This is a cheap place to stay off the strip.\n\nReview 5:\nI deeply enjoy staying at the Palace Station because it is conveniently located at the entrance to the 15 freeway south and within a very short driving distance to Old Las Vegas (Fremont Experience) and the Las Vegas Strip Casinos. I definitely got the Las Vegas experience in all its splendor, WITHOUT the hassle of the traffic and people congestion, that is so typical of the Hotels directly located on the Strip itself. The accommodations are definitely a pleasant surprise, at a significant savings from the Strip Hotels. The beds are comfortable and cozy and the modern decor and flat screen TVs are what you would expect from a Casino Hotel that prides itself in pampering its guests. I highly recommend the Palace Station Casino for your visits to the city of Las Vegas.\n\nReview 6:\nI highly recommend the Palace Station as a people friendly place, rooms in the tower were fine, and the staff throughout the Casino were extremely friendly & helpful, from resturant staff to the table game dealers. Our group will return to the Station on our next visit to Las Vegas! !\n\nReview 7:\nOur room was close to the vending and ice machines, which made for all night noise. The walls were suprisingly thin, so I had to use ear plugs. After all the costs are added up ($15/day hotel tax) it's the same price to stay on the strip, which is what I'll be doing next time.\n\nReview 8:\nMade the mistake of booking this hotel for a family reunion. Having stayed at other Station hotels (Sunset Station and the Fiesta) we were expecting much better. Our entire group of 36 people were put in \"courtyard\" rooms, which were nothing more than boxes with views of the dumpsters. The rooms were small and shabby, the floor boards squeaked and rattled when you walked in front of the bed (even my two year old niece could make the armoire rattle), and the curtains would not close entirely. Stains in the toilet and the grout was dirty. Not sure what the tower rooms were like, but you would think that a well know casino chain would maintain some sort of overall standards. Not the case. Even a Motel 6 provides an iron and ironing board as well as a coffee maker -- no such \"luxuries\" to be found at the Palace Station. Look elsewhere for a good deal in Vegas -- this may have been \"cheap\", but it wasn't a deal!\n\nReview 9:\nTransportation to the strip was horrible!!!! Had to pre-arrange when I was going(like I always knew that!) At one time our bus had 2 or 3 times the number of people on it it was supposed to!!! Staff at the hotel were less than friendly. Really not good!\n\nReview 10:\nThe Palace Station was recommended by a friend so i tried it out. Had a great time. Staff was great from the front desk to valet. Wait staff in the resteraunts was great too. Nice, clean room, had a good time in the casino as well. Paid for my trip with a little left over to take home. Come on out stay a night or a week and have a good time. Freeway close and easy to find. Cant go wrong here.\n\nReview 11:\nI recently stayed at the Palace station and was very happy with the experience overall. I stayed in a luxury tower room with city view. The room was immaculate, toilets and bathroom clean. The staff more than willing to assist you. There were many discounts I could use in the restaurants downstairs. They also provide courtesy busses to and from the airport and to and from the strip (which is less than 5min drive). Most tour companies will pick you up from this location. A friendly atmosphere. I will certainly stay with them again.\n\nReview 12:\n$29 / night with breakfast buffet INCLUDED. Great deal. All of the staff was very curteous. The deals were very helpful willing to teach us new games. It was nice to slow down the pace of the strip a couple of nights & still have all the games & food that we wanted. The rewards 3X points allows quick reward earnings.\n\nReview 13:\nVery comfortable rooms. I would recommend a stay here!\n\nReview 14:\nI stood here for a night and rate was 177.00 for a standard room. Im glad it was only for one night because there wasn't anything special about the room. Which in fact the bed skirt was filled with weird stains and carpet was dirty the wood in the bathroom looked dirty as if no one ever wipes the wood with pledge or even at all because it was sticky just like the bed skirt from the bed. The chairs looked stained and dirty as if some liquid fell and no one bothered to wipe or clean them down\n\nReview 15:\nTower rooms are a value and well appointed. Some complain about the \"extra\" daily charge but that includes things like free shuttle to strip and airport and also free local and US phone calls. Can't find a good breakfast anywhere else that beats the $4.99 buffet and if you like omlets you are in for a treat if Tony is there making them. The wait staff are very prompt and friendly. Check in service is reasonably good also. We keep returning because we are treated well and if any problems they are taken care of.\n\nReview 16:\nWas in Las Vegas for the weekend. The location is extremely run down, but fits right in with Las Vegas (really shiny on the outside, but pretty gross when you look closely). The beds were disgusting and the whole casino reeks of decades of cigarette smoke. I room was pretty disgusting as well. Carpet was moldy, TV didn't work and walking from the casino to our room was similar to walking through a bad neighborhood at night. Won't be back. Was excited to find out that you could check into your flight from the lobby, but then disappointed when I learned that to use the computers in the business center, it costs 2.99/minute.\n\nReview 17:\nI was there with my wife for two night and almost three dayes.At first we thought room was clean but when we came back, I got bed bug bites, and it has been a week that I am itching my body. Any way I just want to tell you watch up....We where in room 2207.Siranoosh1020@yahoo.com\n\nReview 18:\nWe just spent 10 days in the Palace Station at a total cost of $320 then $4.95/night that is for the airport shuttle,strip shuttle and ym which is excellent value. The hotel is located off the strip but the shuttle runs frequently,always punctual,good drivers with lots of local info. The hotel provides a wonderful service,especially the food,they have an evening menu which we used many times,steak,hash browns,3 eggs,toast for $4.99,Jack's bar is a good place to take a drink,beers at $2 for a 16 ounce beer,and the chicken wings are such a good buy at $2.99 during the Happy Hour. We enjoyed our stay so much we intend booking again in March 07 when Rod Stewart is playing at the MGM,and looking at the prices they are similar to what we just paid at the Palace. Overall,excellent value,friendly staff,we will aleways stay there\n\nReview 19:\nThe Palace Station staff have always been helpful and friendly. The service is great. From the front desk to room service. The last few times we've stayed, I've made reservations on line and received some great deals. We got the mini suite at a sweet price. On our last visit there was a mix up on the room we were charged for vs the one we received. The staff at the front desk got it straightened out in little time and were very gracious about it. Our favorite place to eat at Palace Station: The Oyster Bar. Get there early if you want to avoid a long line (up to a 45 minute wait). However, the food is so delicious, it's well worth the wait. We go at least once every time we visit.\n\nReview 20:\nI did read the reviews before booking this property, however, I figured that I would \"get luckier\" than others have. Bottom Line: If you booked thru an outside reseller's web site, you WILL be sent to the courtyard. If you balk about it, they will offer you a tower room as an \"upgrade\" for $20/nite. And, you WILL be charged the $16/day \"resort fee\". As many a reviewer stated, the courtyard rooms are full of irritants -- short shower head (I am 6' 2\") and it points straight down, noisy loading dock all night long, and, it's true that housekeeping works through the night, so you WILL hear a lot of rukus from the hall - ALL NIGHT LONG. BRING EARPLUGS FOR COURTYARD ROOMS. YOU HAVE BEEN WARNED!\n\nReview 21:\nWe booked the hotel via United which cost the same millage as a night in Hilton in Las Vegas. First they put us in a lodge behind the tower (Note that the only picture we saw when we made reservation was the tower). The room is small, old, and the sink drain worked partially. We called the front desk for a question which got routed to other hotels. We were on the phone for 5 minutes but nobody answered. After spending a terrible night, we checked out in the early morning and was told to pay $16 service fee for virtually no service.\n\nReview 22:\nThe staff are friendly and courteous, the table dealers are also very friendly and helpful. The restaurants were good, especially the Oyster Bar. The casino is smaller and not as glitzy as some on the strip, but the smaller atmosphere is nicer. The crowd is a more mature crowd, not a lot of family things to do at this casino. It is located way off the strip, but they shuttle you there and back several times during the day. Also a free shuttle to and from the airport. We always stay here when we come to Vegas, the price is good and the amenities are nice. No coffee makers in the room though.\n\nReview 23:\nStayed at hotel during New Year's. Rooms were in courtyard and were okay. Found the casino security to be to lax in allowing children into casino. There were even children playing slot machines and no security. Otherwise hotel was good for the price.\n\nReview 24:\nMy entire family and I have been staying at the palace station every year for 6 years now. We've never had a problem in fact , We've had better times there than any of my friends have at some of the more expensive hotels on the strip! The staff is always friendly and professional, and the food is wonderful! especially the breakfast buffets and the italian restaurants service was beyond excellent!!! The rooms are comfy and the shuttle service makes going to the strip convenient and inexpensive!. Last year we had such a great time at the hotel that we rarely went to the strip!!!! I don't know what these other people are \"accustomed\" to but the palace station is a great deal!!!!! Remember if someone has a problem they are more apt to tell the world than someone who has had a good experience!!! So be weary about some of the negative remarks!\n\nReview 25:\nI've only stayed in the towers rooms. The beer was cheap the casino was quaint with no frills. When I'm looking to gamble this is what I perfer. They had 2 pools and a gym. I ran from here to stratosphere and back for fitness and it was close. Well worth it if you like off strip casinos.\n\nReview 26:\nI have been staying at the Palace Station since 1968. It was first called the Mini Price Hotel and then The Casino, then Bingo Palace, and now Palace Station. I first stayed there because of the name, Mini Price Hotel and we thought we could afford that. It was a small hotel with maybe 10 slot machines. I guess it was then sold in 1976 to the people who named it the The Casino. I still stay there whenever I am in Vegas, although my daughter now lives in Vegas so I must stay with her most of the time. However, I always play at the Station Hotels and would not go anywhere else. I just came back yesterday for a 4 day stay at the Palace and loved every minute of it. It brings back so many wonderful memories for me over the years.\n\nReview 27:\nIt's both slimy and cheesy, but they add a $15/night \"fee\" to your bill which they do disclose, albeit in the fine print. A pal in the business told me they do this so that when people sort their results by price, they appear cheaper by $15/night. It's a stupid/insulting game for them to play. The hotel is fine. For what I payed, including the \"fee\", I had no complaints,\n\nReview 28:\nUpon arrival in Las Vegas we were greeted with an awesome tour guide/shuttle driver. Fast service and very kind.. we arrived at the palace station with intentions of an average hotel. The loby was beautiful and the tower rooms were perfect. I dont recommend the courtrooms for a number of reasons.. one being the no elevators!!!! being girls and packing lots..that wasnt a good thing... The housekeepers start cleaning at 9am! the halls and walls must be paper thin because 4 housekeepers are on the same floor at once and they yell and talk sooo LOUD!.. we werent impressed! being 22 and never been to vegas.. when you party all night .. and morning thats the last thing we wanted. They ended up over charging us on the deposit.. which took 9 DAYS!!! to be refunded... when asked about this.. the hotel staff was so uncertain and could do nothing until 'canada had fixed the problem with my visa' problem wouldnt have happened if staff was a little more qualified. Food was great!!.. beautiful pools and hot tubs!!! overall it was an average hotel and great for the price...\n\nReview 29:\nThe Palace Station has a scam going on and you all need to be aware of their scam. After you have booked your trip and paid all taxes and fees, when you get there they make you pay another $14.95 plus more taxes on what they are calling \"Resort Tax\" . This resort tax includes things such as using the pool. The pool is the size of a Motel 6's. We paid an additional $50.00 for three nights due to this hidden fees. If we could have gotten a refund we would have left. Another thing to note is that the Palace Station is in the middle of nowhere. It is far away from downtown-Fremont Experience and the Strip. We could have stayed at Excaliber or Luxor for cheaper than the Palace Station end up costing. We tried fighting this but they said we had to pay it. Go...run any where else.\n\nReview 30:\nMy trip to Las Vegas was for a seminar, which was held at the Palace Station over the weekend, was very enjoyable and convienent. The hotel and facilities were so accomodating that other than my little run to Popcorn Girl; there was no need to leave the property. The resturants were top notch, the Oyster Bar was a must do experience and the gift shops priceses were very reasonable . The staff was very pleasant and helpful, everything was clean and inviting. Didn't care for all of the smoke smell, but did not know of a smoke free area to take refuge, so I toughed it out. I would return and refer to my friends.\n\nReview 31:\nI left my new digital camera in the foray near the check-in lobby desk. I was scheduled to to be married at 5:30PM across town. When I realized my camera was left behind, we call the front desk, who contacted the hotel security and to my great surprise, had it in their possession. But wait, they went one more step. They had an employee bring the camera to my wedding chapel in their hotel limo. Now that was cool!\n\nReview 32:\nThe first night we were in the courtyard. The room was horrible. The air conditioning was broken and it smelled like someone died in our room. The second night we moved to the tower which was so much better. It is too far off the strip and the shuttle didn't run late enough. We spent enough in cab fairs to have stayed somewhere nice on the strip. Would never stay here again.\n\nReview 33:\nThere are additional fees that will be charged to you to check out. Do not plan on having the good rates that you think you are going to pay. Nickel and dime you is their modus operandi, I felt like I got the old \"bait and switch.\"\n\nReview 34:\nrooms were filthy, woke up with bug bites. homeless people use the pools and hot tub to bath in, yes i saw it myself and security walked by this twice and did nothing. i am going to the doctor tomarrow about bug bites that are still itching. this is a very bad place to stay. please dont take your kids there. blood was on concret by pop machines for the whole time we were there. we all want to save money but this is not the place to do it.\n\nReview 35:\nI love the courtyard rooms. Was placed in tower room as an upgrade and hated it! The bathroom was disgusting! I used to live in Vegas and had my mom stay in the courtyard rooms with no issues and every time I go back its where I stay. I love Palace Station\n\nReview 36:\nI recently returned from a stay at the Palace Station and I can honestly say that this is worst hotel I have ever stayed in. The guests next door were yelling and screaming all night, conducted drug deals, had to call security, the place is worn out, and the front desk employees couldn't have cared less. You are wasting your money if you stay at the Palace Station.\n\nReview 37:\nStayed at the Palace 9 - 12 Feb, 07. and had another great trip. This is my third stay at the Palace and I continue to be impressed by the services the hotel offers The staff was great as usual and the condition of the property continues to be outstanding. You'll be hard pressed to find a better deal in town. Another great place to call home during a Las Vegas visit. Jacks Irish bar has the freshest taps in town!!! Great band playing on Fridays & saturday nights!!! Transportation to the strip is great. Book all your shows right in the main lobby. Access to I-15 just a moment away. Food: Take your pick!!! several great resturaunts on the property. I'll certainly be back for another visit! Massachusetts Mike\n\nReview 38:\nOne of my favorite Vegas places to stay is at the Palace Station. It's not gigantic like the Strip Hotels, yet it has all of the amenities -good food, great gaming, and free shuttle service to Fashion Show mall and the airport. You'll also get wired/wireless internet, local and domestic long distance calls, fitness center access, daily paper, copy and fax services. We love Louie Anderson and originally chose to stay here because we were coming to see his show. We've been hooked on the Palace ever since that first stay. I enjoy walking for exercise and have developed a two mile walk on the premises and in the immediate neighborhood; I swim too and the 2 pools here are usually uncrowded at the time of day I use them (mornings). They also have a jacuzzi pool. Starbucks is on the premises, as well as a buffet, EXCELLENT Chinese/Cantonese food, great Mexican, a burger joint, an oyster bar, Irish pub and I think maybe even a subway. Food a plenty! Try the Palace -you'll like it!\n\nReview 39:\nA Friend was getting married, went to Palace station and had an AWESOME time! Gambled the whole time without losing too much.... went to a concert, a hypnotist show, learned how to play craps... ate like a king! Thanks Palace Station! I'll tell my friends about you!! !\n\nReview 40:\nMy tower room was amazing, clean, and comfortable. The in-house restaurants were delicious, and the casino was just the right amount of busy (not so much that it becomes overwhelming, but not so barren as to be depressing). The staff were very helpful. Being off the strip was a little bit of a hassle, but I was never more than a 10 minute cab ride away from anywhere, and they provide a free shuttle. My friends who stayed on the strip payed three times as much for a much smaller room they were barely satisfied with. All in all it was a great value for the price. My only real complaint was that the room had a beautiful huge HD TV, but no HD content, alll programming was faded and stretched. But you don't really go to Vegas for the TV.\n\nReview 41:\nWe stayed 9 nights, took advantage of all the food and drink promotions, used the pool (small, but clean, comfortable, and quite empty, even though it was Easter week), bought cheap tickets for a show at their ticket desk. The bathroom was beautiful, the rooms spacious and clean, the staff friendly. Though it is not on the strip, their shuttle service was always on time and comfortable (also to and from the airport). Hi-speed internet not free, but the free \"slow\" connection in the room was good enough. I didn't take a picture of the prime rib dinner at their Cafe, but I can tell you, it was worth it (all four of us had it several nights).\n\nReview 42:\nWhere do I start well I stayed at Palace Station whilst tripping overnight through Vegas hmmm will never stay again one night was enough. Room smelt, carpet was dirty you pay a budget price and that\u2019s what you get (sometimes you can strike a winner and sometimes not). IMHO the poor reviews are justified and I shall not waste any more of my time other to say that I will not be back.\n\nReview 43:\nI got a tower room, so I cannot comment on their garden motel rooms. The tower room had great furniture and decor, and a huge flatscreen TV. The buffet is very good. Cons: 1. Stupid $5 resort fee that is added to your total. 2. The casino cage will not cash a personal check unless you open casino credit with them. Overall, I would stay there again.\n\nReview 44:\nWe stayed at Palace station veterans day weekend, I will never stay there again! Our room was dirty the tiles on the bathroom floor were loose and coming up! This place is a joke!\n\nReview 45:\nPalace Station is awesome...for someone that's poor =) I bought my flight and hotel ticket at priceline after little research. At first, I thought it was a great deal...until I read the reviews...I got a little scared from some negative comments. When I got to Vegas...I was picked up by the Palace Station shuttle...they brought me to the hotel (I save taxi money)...checked in...went and got something to eat at the hotel diner. That place is AWESOME....great food, REALLY CHEAP...and they give you a lot. The reason why I said it's great for students...it's because most of the people at the hotel are old... they don't chill by the pool ...they go straight to the casinos...which leaves the pool for the younger people...a few. It is a gem for younger people =) i really do recommend the place... i like how when you come into the lobby, you see a lobby...not slot machines after another ...overwhelming you as soon as you walked in. It's great...TOTALLY recommend =)\n\nReview 46:\nLas Vegas Palace Station 10/7/06 Air conditioner not working upon check in. called front desk . someone did come up checked it tried to tell me it would not work due to the curtains covering the a/c.he lifetd the curtains said it should be fine. well it worked on and off that night .Next day it was off again. when I called I was asked didn't they fix it already ??? It never worked properly the whole time.Never asked on check out how was my stay. and if you stay in the courtyard there is no evelator you have to carry your luggage upstairs.The shuttle service was great as was the wait staff in the resturants the rest of the staff was rude.\n\nReview 47:\nAm amazed that people don't like Palace Station. We have stayed there for years....both Courtyard and Tower rooms. They have always been clean and well maintained. We have never had a meal in any one of their many restaurants that we didn't like. The staff is exceptional. Any problem or concern was immediately addressed to our satisfaction. If you want to spend a fortune for your room....stay on the Strip. We have stayed in many of those hotels....and always end up back at Palace Station. It's a best buy and we are going back again in May. Why are you spending so much time in your room???? ?\n\nReview 48:\nI stayed at the Palace Station last month and have stayed there five times in the past. While the Courtyard rooms are not the Bellagio, I believe for the price they are an excellent value. One thing I really like about the Palace Station is that the pool is open any time. Also the pool is heated and is open in the winter when most other pools are closed. The exercise room is small, however, there is no extra charge. The food at the Palace Station is excellent for the price at any of the restaurants. I just love visiting the Irish pub for a Guinness and the live entertainment.\n\nReview 49:\nThe courtyard rooms are one-star. Terrible lighting in them, and like other reviews mentioned here, they smell. Dreary and drab. Uncomfortable bed. The armoire holding the TV literally shakes when you walk by. Can't imagine what a downstairs room would be like---thank god we were upstairs. You get what you pay for. Crowd at casino is somewhat mixed. If you had to pick the average type, it would be smoking old people > 60.\n\nReview 50:\nI'm so happy with Palace Station Hotel, is nice place and comfortable.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26683, "query_start_index": 26685, "query_end_index": 26685, "truncation_seperator": "... 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{"id": "625168", "pid": "625168", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nArrived at Hotel Niles with a prepaid Priceline reservation only to find the hotel was full and we were transported to sister property, Hotel Dersaadet. Both places seemed great and excellent staff. Liked the hotel a great deal but problems at check out with accusation of having not paid and attempt to double bill. Think the problem would have been the same at Hotel Niles as staff appears to assume Priceline works different than reality of payment in full for room at time of reservation. The situation was very embarrassing and ended a nice stay on a terrible note. Will explain on Hotel D. website but beware if going to Hotel Niles with paid confirmation as it will not be accepted.\n\nReview 2:\nMy daughter and stayed here for one night before travelling on throughout other parts of Turkey. The staff was very helpful and warm--however, when we paid in cash, the exchange rate they gave was much different than the bank/exchange shop rates (and, to their advantage). Even though we tried to insist on having the present daily rate, they were adamant about the weaker rate, so we lost money on that one. The room was very small, but adequate. The rooftop garden was lovely, but all rooftops in the older area of Sultanehmet show ancient, decaying sights. Because we were very near a mosque, we were blasted out by the call to prayer at 5:00 am and in the evening. The location is convenient to many well-known sights, but is busy with traffic. We would stay in another place if we were to return.\n\nReview 3:\nThe Hotel is located in the garment district of Istanbul. It's close to the train station & bus stops. Walking distance to Blue Mosic, Grand Bazzar & other attractions. The hotel staff were excellent and very accomindating to our requests. The morning breaksfast spread was good and simple. The STaff gave suggestions on places to eat and we were thrilled everytime. I highly recommend taking the shuttle offered by the hotel to pick up/drop off at airport. Regular taxi drivers don't always know their way around to find the hotel. Only downside was none of the postcards we gave the front desk (with cash) were never mailed.\n\nReview 4:\nWe thoroughly enjoyed our stay at Hotel Niles. The great service started with email advice prior and during our booking. Kemal on the front desk is so efficient and helpful. The room was clean and the bathroom facilities were nice. We were upgraded to a suite for one night which was great. Breakfast on the terrace is a lovely way to start the day. A great view, nice food and really friendly staff. The Niles is close to the Grand Bazaar and many other sights are within walking distance. It is great value for money and we have no hesitation recomending Hotel Niles. All the Niles staff are so friendly and helpful that returning each afternoon was like coming home. All the staff came out on the footpath to wave goodbye when we checked out. We were indeed sad to leave. Hotel Niles will be our first choice for our next visit to Istanbul. Richard and Stella Walker\n\nReview 5:\nwe spent our honey moon in Istanbul and we stayed at Niles Hotel, it's a very good hotel, very clean the staff are so nice, they can help you to know Istanbul, you can ask them about the sites you should visit they will show you every thing. The hotel is situated in a very good area, near to grand bazzard, Blue Mosque, Hagia Sophia and the Topkapi Palace. For the other sites you should take the tram but this is not a problem as Niles hotel is at 02 minutes from the tram station, so every thing is close. We liked this hotel very much and we liked Istanbul. \u00c2\n\nReview 6:\nthe niles hotel was situated in an ideal location with the main attractions being only a few minutes walk away. the rooms are very small but have everything u need. it was nice to be able 2 use the free internet in the lobby area. the staff were friendly especially the waiters and waitress.....sorry cannot remember their names. the breakfast was lovely. this is a good budget hotel but next time, i think i would stay in the bigger suites as the room was a little small and cramped. thanks\n\nReview 7:\nBest hotel we've seen in Istanbul, staff is very, very good. We were in Turkey for two weeks and this was the place where we felt we were most at home. Charming rooms, spotlessly clean and great food with incredible view from roof top breakfast terrace. Also great location near to Grand Bazaar, Blue Mosque and Topkapi Palace. We have recommended it to all our friends.\n\nReview 8:\nWe have stayed in Niles Hotel on May 27th for 3 nights.I have been in istanbul with my friends and stayed in a lovely Maisonnette. The Maisonnette was perfect and really accomodated even 5 people comfortably.The location of Hotel was absolutely perfect very close from the main Historical Momuments. Grand Bazaar, Hagia Sopia,Basilica Cistern..There are many things to do in Istanbul . At reception who works Kemal an Yilmaz were perfect educated and knows everything. They suggasted good restaurant, shopping mals,what to do in a Holiday ...They provided for us a City Map and started to tell every details of the city Istanbul. At breakfast who works Murat, Feridun were charming everytime when they see us. In over all, I can say this: Niles Hotel is the best hotel which I have ever stayed ...........\n\nReview 9:\nWe enjoyed our stay in the Hotel Niles. The reservation process was easy - the hotel reservation staff was responsive to my inquiries and spoke fluent English. The location was great - off the busy roads, but close to the bus stop, and a short walk to the Grand Bazaar. The hotel was clean and modern, staff was very friendly and accommodating, and breakfasts were delicious. We were very pleased with all aspects of our stay.\n\nReview 10:\nI cannot recommend the Hotel Niles too highly. It is a small family run establishment close to the major attractions of the old city . The hotel is very good value for money. In fact tea is served for free in the outstandingly ornate reception area. it is also blessed with a roof terrace dining area The service provided is so genuinely friendly. This to me was exemplified by the hotel forwarding a package of belongings I had left at the hotel to me and refusing to take any payment for doing so.\n\nReview 11:\nThe hotel is very organised there was driver sent to pick us up from the airport, also they will be on time in seconds with wake up call or room service. The stuff is very helpful and will make your stay comfortable as much it can. The hotel is clean and has a lovely restaurant on top open floor. The famous grand bazaar is only minutes walk from the hotel. Thanks for the pleasant stay I hope to visit turkey again and stay at your hotel. Nikolas Kostov, Australia NT\n\nReview 12:\nVery impressed with this hotel, the Niles was beautiful, very clean and a great location. The service was wonderful, Kemal and his team were excellent and a pleasure to deal with! We really enjoyed the breakfast on the terrace, it was such a great way to start the day! I would highly recommend this hotel and hope to return to the Niles in the near future! Thanks Kemal and staff for making our stay so memorable!\n\nReview 13:\nMagnificient Hotel Niles - Istanbul Actually, words can not express our experience. We stay at the Hotel (felt more like a luxury resort) for 3 weeks. The service and attentiveness was superior at the first to the last minute when the Hotel arranged our departure 3:30 am, loaded us and waved good-bye as we drove away. Fantastic. The Hotel was immaculate, clean fresh and new interior and decor. The Buffet breakfast was varied and delicious, fresh. The wait staff and hotel anticipated out needs and requests. The Hotel staff was so familiar wih Istanbul and tour companies and sights they were able to save us much heaache and needless worry. We will return t Istanbul and the only place we will lodge is Hotel Niles. Bravo! We are world traveller and rarely experience this level on service.\n\nReview 14:\nOur first hotel on our 3 l/2 week to Turkey and this hotel was wonderful. Service excellent, food great and the rooms clean and comfortable. The Roof Top Terrace is breathtaking while you eat your breakfast (selection excellent). Would definitely stay again. The staff cannot do enough for you. Carol & Garry\n\nReview 15:\nWhen the taxi dropped us off at the Hotel Niles we were a little concerned as the buildings in the area are run down and worse for wear. Do not let this deter you however as this hotel is fantastic both inside and out. We stayed in five hotels over a ten day period whilst on our trip to Turkey and the Hotel Niles was by far the best regarding service and value for money (\u00c2\u00a355 per night). The staff were exceptionally friendly and helpful and made recommendations on restaurants that were absolutely spot on. They even gave us the names of the best masseurs at the nearby Turkish baths!! The rooms are spotless and a decent size with excellent bathrooms. The roof terrace provides a great place for sundowners as well as enjoying the very tasty breakfast spreads. The hotel is very conveniently located and is approximately a two minute walk away from the Grand Bazaar and the main tram line that services the city. Great place to stay if visiting the usual tourist attractions in Istanbul.\n\nReview 16:\nService was excellent. Front desk staff went above and beyond to orient us to area. Unfortunately got terrible case of food poisoning (beware of chicken gyros/donairs) avoid poultry, choose beef. We have travelled extensively and never had problems. We were confined to our room for 3 days/nights with terrible cramping, nauseousness, diahrrea (lasted 15 days!) Bathroom was so small, had to practically step in shower to close door. Breakfast was good (only had it the first day). Hotel staff did prepare a light meal for us on day 3 of the illness, as we had only eaten granola bars and water. Can't say enough about the staff, they were awesome. Hotel was clean, central and would stay there again, but upgrade to their newer rooms (costlier), but if spending any amount of time in your room (as we did) it would have been worth it! Beds were comfortable.\n\nReview 17:\nThe first leg of our journey through Turkey (3 nights) was in Istanbul and we stayed at this lovely hotel. The staff, its professionalism, view, location (better than Sultanahmet in our opinion since you are minutes from the Grand Bazaar and less craziness from all of the tourists a little further down)....you can walk to any of the sights from here all within a 20 min stroll - very accessible and handy location. We loved it!\n\nReview 18:\nHotel Niles is a charming, smallish hotel with a very good location near the main sights. I was impressed by the friendliness and helpfulness of the staff, the breakfast selection was excellent, and there was a wonderful view from the roof terrace. I had booked a suite, it was roomy and neat. As an extra plus, they had very comfortable pillows, which for me personally is important. The taxi service from and to the airport was handy. I also got a free map and good advice at the beginning of my stay. I warmly recommend this hotel for a comfortable and pleasant stay in Istanbul.\n\nReview 19:\nWe stayed there for an extended weekend and really enjoyed the hotel itself, the location and the atmosphere. Hotel Niles gives good value with it's standard and the walking distance to all main attractions in the old town. Loved having breakfast at the roof terrace, with a view of Bosporus. Staff were friendly and helpful. We recommend a visit to the 450 years old Turkish bath Suleyimaniye Hamam offering treatment for couples together. Spectacular surroundings, professional masseurs and a nice experience. Price is ok and you get picked up by minibus from the hotel, even though it's not far in walking distance.\n\nReview 20:\nWe decided to try Hotel Niles (pronounced NEE - lis) based on reviews here on TripAdvisor, and we were not disappointed. The rooms are small but neat and clean. We had breakfast on the terrace, which was lovely, and they also ordered dinner for us from a local restaurant and served it to us on the terrace. We can't say enough about the staff. Hamel was gracious and warm, and was more of a concierge than a front desk manager. We had only 1.5 days (this was actually a layover on a longer trip) and he helped us find the best ways to take advantage of our short time here. We cannot recommend Hotel Niles strongly enough!\n\nReview 21:\nThe staff are exeptionally kind, friendly and cannot help you enough e.g. went out to get a guest toothpaste and ordered food from nearby restaurant when unable to provide food at night. Very well located and if arriving at Atarturk Airport you can use local train/tram which gets you within 200m of the hotel in less than an hour for 3TL (1.5 Euro) each as compared to E50 by cab in over an hour. That saving alone paid for a nights accommodation. They recommended good restaurants and advised on where to go and when. The hotel is spotlessly clean and hotel is being decorated throughout. Rooftop restaurant is good any time of day. Easy walking distance of almost everything ot again use the trams\n\nReview 22:\nAfter seeing a number of other positive reviews for Hotel Niles, my boyfriend we thought we'd give it a go for our stay in Istanbul. The hotel staff were fantastic - friendly, helpful, kind and humble. The hotel was clean, located within old Istanbul in easy walking distance to the Grand Bazaar and the tram stop, making it easy to get around to see all of the sights. Breakfast was good - Turkish cuisine served on the roof top terrace. I would highly recommend Hotel Niles to family and friends for a stay in Istanbul.\n\nReview 23:\nMy husband and I booked 5 nights here to explore Istanbul and celebrate our wedding anniversary. We were not disappointed. The helpfulness of all the staff right from the start was fantastic and helped us make the very best of our stay so that we got to see everything we wanted. They also recommended places to eat that were really good ranging from restaurants to kebab houses. The waiters on the rooftop bar were very polite and good for a chat when there was no-one else around. On our anniversary we returned to our room after a day cruising on the Bospherous and there we found a vase of flowers, small bottle of wine, bowl of fruit and Turkish Delight. What a lovely surprise. The lady on reception made us a certificate to congratulate us on our anniversary. We really made the right choice staying at the Niles Hotel and would definitely stay here again if we return to Istanbul. We have already recommended it to our friends.\n\nReview 24:\nMy girlfriend and I stayed at Hotel Niles for 6 nights last week. The only negatives were the small rooms. One well placed dresser may have made up for that, but as it was, we had stuff strewn everywhere. Location is great. We didn't catch on to the Beyazit tram stop being so close and cheap until we had paid for one too many trips across town to Taksim. DO THE TRAM. We also walked to Taksim several times. Easy to do. A return trip at 11PM+ through the closed shops of the Grand Bazaar was a little sketchy (borderline spooky), but my girlfriend loves to walk. Everyone at the hotel was very friendly and helpful. Indian restaurant Dubb near the Aya Sophia is very good. Avoid the Cemberlitas Hamam (bath).\n\nReview 25:\nWe just spent 10 nights at the Niles in Istanbul. The hotel is a short uphill walk to buses and trams and a walkable distance from many major attractions. It's located in Beyazit (the grand bazaar area). The staff is helpful, cheerful and able to communicate well with English speakers. Seda gives excellent information and directions that help the visitor get around a very large city. Twenty-four hour front desk. Very clean. Delicious breakfast variety of fresh fruit, (oranges, pomegranites, olives, cucumbers, tomatoes), real yogurt, home-baked Turkish breads and cakes,cereals, sliced deli meat and cheese, coffee, etc. Rooms are small but have all necessities. Located in an active garment district, so there is street noise between morning and about 7 p.m. A good base for exploring Istanbul's attractions. We would definitely go back.\n\nReview 26:\nI booked this hotel based on the TripAdvisor reviews, and we were not disappointed. From the moment that we arrived, the staff was very friendly and helpful. The room was European style. It was simple, but very nicely decorated. It had all the basics: TV, free WiFi, Air conditioning, hot water, comfortable beds, delicious rooftop breakfast, computer with printer downstairs, staff eager to make recommendations. Although, they don't serve dinner, a nearby restaurant will deliver to the rooftop terrace. The hotel is close to a tram stop and the Grand Bazaar, and about a 15 minute walk to the other main attractions. For gay travelers, they did not think twice about given two men a double bed. It's not close to any gay establishments, but they would be easily accessible by the trams. (I guess. We didn't actually go to any).\n\nReview 27:\nThe Hotel Niles is a great place to stay in Istanbul. The location in the Beyazit neighborhood is out of, but close to, the tourist bubble - a good thing in my book. Breakfast in the terrace cafe was terrific and the staff was warm and welcoming. Spotlessly clean, if somewhat small rooms. A great choice - you won't regret it.\n\nReview 28:\nStayed 4 nights 2 weeks ago in a suite. Comfortable and quiet. Good location, friendly, helpful staff. Would definitely stay here again.\n\nReview 29:\ni stayed at this hotel sept 2011 and i thought that the hotel itself was clean and pretty. the staff were extremely polite and very helpful, the location was fantastic to getting to most places. the grand bizarre is just over the road 3min walk away. the blue mosque is 30min walk away and so is hagia sophia - very easy to find from hotel. the staff were very helpful in recommending places to go and when. overall i thought that this hotel was brilliant and would most definitely recommend to anyone who is going to Istanbul! Beautiful city! !\n\nReview 30:\nWe stayed at the Hotel Niles in Istanbul in July 2009 and I can say without doubt it is the friendliest most personal hotel I have ever stayed in. Our room was basic but had everything you need, plus it was immaculately clean. From the chamber maids to the restaurant staff and Front Desk everyone makes you feel at home and is always willing to help out. The roof top restaurant/bar is a fantastic little location with some great views out to sea, the service is good and the complimentary breakfast is great. If you are staying in Old Istanbul and want a great location at an affordable price you should definitely consider Hotel Niles.\n\nReview 31:\nWe stayed with our friends for four nights in November. It's really close to all main historic places - in walking distance. One of the clearest hotels and rooms I've ever stayed at. Kemal, the front desk manager, is always eager to help you. Would reccomend to everyone, especially going to Istanbul for the first time.\n\nReview 32:\nJust got back from Istanbul today and I had to write a review on the Niles Hotel. I learned about the hotel off Trip Advisor (First time I have used the site). Booked the hotel via Expedia. The pictures do not do this hotel justice. Hotel was just remodeled 8 months ago. The roof terrace at the top of the hotel (breakfast is included in the price!) is fantastic. Location is very close to the Grand Bazaar, 15 min walk / 5 min light rail ride to Hagia Sophia and Blue Mosque. The staff was very knowledgeable and friendly. I enjoyed Istanbul and when I come back I will definetly stay at the Niles Hotel.\n\nReview 33:\nMy mother and I stayed in this hotel for 3 nights in July so we could explore a bit of Istanbul. The location is amazing and the hotel itself it really lovely. I wasn't expecting such nice surroundings for the price. The staff is SO helpful an make your stay great. The rooftop terrace has a wonderful view. I would stay here again!\n\nReview 34:\nWe have just returned from a five day stay at Hotel Niles and wouldn't hesitate to recommend it. Rooms are clean and comfortable. Breakfast on the roof terrace is an inspiring way to start the day. The location, with its and proximity to major attractions and public transport was ideal. What really stood out was the staff though, who in every instance were unfailingly friendly and helpful. We recommend you head up for a drink on the roof terrace to watch the sun go down and rest your feet after a long day - the bar is open 24 hours which we were not aware of until day two.\n\nReview 35:\nA very basic hotel for people on a tight budget who want to stay in a central Istanbul location for 1 or 2 nights. The rooms are kept clean but are very small. The very helpful and friendly staff. Overall, the B&B was excellent. It is clean, It is also just under five minutes walk from Main Square, which is very central.\n\nReview 36:\nLocated in a \"real\" neighborhood (not touristy) just a 5 minute walk from the Grand Bazaar and the tram line. The rooms were a little small, but not unusual for a major city. They were clean and very comfortable. All the staff were friendly and helpful, particularly the front desk who were exceptional. The breakfast buffet was abundant and full of variety; everything was fresh. Breakfast was on the roof terrace, which had a great view of the Sea of Mamara and all the ships waiting to go into the Black Sea. We stayed here for 5 nights at the beginning of our 30-day trip to Turkey and again for 3 nights at the end of our trip. We would definitely stay here again.\n\nReview 37:\nLovely people, lovely music and lovely flowers. Hotel Niles was a \"away from home but at home\" hotel. Excellent service, helpfull staff and wonderful soothing music to return to at the end of a wonderful day. Late nights on the deck was special with a glass of red wine and a plate of fresh fruit and a view over the habour! will always recommend to friends and who ever wants to travel but not spend all the money on accomodation! Good value for money!\n\nReview 38:\nI had high expectations of Hotel Niles, since I selected it based on the great reviews and praise the hotel and staff receive... and it was even better than expected. It was my first time in Istanbul and the staff made me feel welcome and supported, and helped to make my trip a real pleasure. Hotel Niles is located in a relatively quiet street but close to the efficient light rail and a short walk to most major tourist sites. The room (a suite) was clean, comfortable, pleasantly designed, and spacious enough to do some writing. Breakfast was a simple and delicious start to the day.\n\nReview 39:\nI have been meaning to write this review for ages, as the staff at the Hotel Niles really deserves it. My friends and I stayed here last August and found the hotel to be in a good location, with most sites easily walkable. The hotel is not luxury and the rooms are pretty basic, but it is inexpensive and does the job. Breakfast was served on the roof, with a lovely view of the sea and offered a decent selection of Turkish fare. The staff were there to answer any questions we had, making excellent suggestions and giving us map after map with planned out routes. I highly recommend this hotel if you are looking for a good location, excellent staff and basic but clean accommodation.\n\nReview 40:\nI have visited Istanbul six times now, and for last three visits I have stayed at Niles Hotel. It is a very pleasant hotel within walking distance of the historic area. Rates are very reasonable and staff are excellent in every way. I wouldn't stay anywhere else and highly recommend it to others looking for affordable accommodation.\n\nReview 41:\nA decent location and the reception team treated us like we were at a 5 star hotel. Example we pull up in a taxi, a chap is already taking our luggage out of the car. Another chap shakes our hands as we enter the hotel and then the person on the reception desk also wlecomes us and gives us a run through of the hotel details. Bags are then taken to our room. Doesn't sound like a 2/3star reception to me. We stayed two weekends in a row. After the first I mentioned that I thought the breakfast was rather poor. On our return the breakfast was much much better. Doubt it was due to my complaint but they do seem interested to see what they can do better, leaving comment cards in your room for example.\n\nReview 42:\nThis hotel was a great find for a budget trip. Pluses: location is excellent, very close to the Grand Bazaar and easy walking distance to Sultanahmet. Very near tram, which is a cheap & easy way to see the city. Staff are very friendly and helpful. The breakfast (on the roof terrace) is really good and the view is a bonus! Minuses: our room was extremely small, with a very hard bed, and when we asked for a bigger one, we were told it would cost roughly double. But the wonderful staff made our stay lots of fun.\n\nReview 43:\nI recently stayed at the Hotel Niles and had a wonderful experience. Everything from the staff, to the cleanliness of the rooms, to the location of the hotel were nothing short of incredible. As a young female traveler I felt safe and comfortable in the hotel and in this location of Istanbul. The staff were very accommodating and always provided me with sound, honest, advice about site seeing, restaurants, short-distance travel plans, etc. The proximity of the hotel to the tram line was also very helpful. It makes travel that much easier, and I felt very comfortable traveling on my own at night because the distance between the tram stop and the hotel was only a few hundred meters. I would recommend this hotel to anyone, and can say with absolute certainty that you will not be disappointed if you stay here!\n\nReview 44:\nThe stay at the hotel was wonderful. We were there as a family and enjoyed both the city and the hotel. The location is central, near a tram station, breakfast was excellent and served at the rooftop terrace and the rooms were very clean. Members of the staff were helpful and kind enough to point us to the main attractions.\n\nReview 45:\nFirst of all, thank you Kemal, Murat and Ferdinu. You made our stay extra special. Always friendly and helpful. Thank you for the fruit and popcorn. That was a surprise. Murat, thank you for all the tea. Kemal, it was nice to see your friendly face every time I walked into the hotel, tired and footsore. To the lady who cleaned our room, thank you. It was wonderful to walk into a clean room every evening. This hotel is so central, we walked everywhere. The best part is, it is so close to the Grand Bazaar, you can drop your shopping and be on your way again. The roof terrace was a bonus. The smell of jasmine and the seagulls and the beautiful music. It was a joy to sit there in the evening and just relax. I will be back. Mrs Petro du Toit\n\nReview 46:\nThe Niles is a sister hotel to the Dersaadet, also in Istanbul. It's a 10 minute walk from the Grand Bazaar, 20 from the Blue Mosque. Because of a mixup in our original booking for 8 nights at the Desaadet, we agreed to the first 3 nights being at the Niles. We were collected f.o.c from the airport, and after the 3 nights were transferred at lunchtime to the Desaadet without any hassle . The Niles is new. slap bang among tailoring workshops (which are a bit noisy from 6 am) and pedestrian access is down a rather steep street, so the initial impression isn't great. However, all the staff are most welcoming, and the breakfast served on the rooftop restaurant is excellent . The clean room is best described as adequate for a short stay though anyone with a hip size of more than 40 inches could have difficulty in getting into and out of the tiny bathroom. The price is so remarkably low that it 's a real bargain. Our ages are 79 and 73\n\nReview 47:\nHotel Niles has a very kind, polite and helpful staff. Clean and well maintained rooms. Lovely terrace/breakfast place. ( Superb breakfast ) Situated in the \" leather quarter\" which gave us great shopping possibilities :-) Close to Grand Bazar , Museums, Mosques, Turkish Bath...you name it..Highly recomendable. Susanne Boenloekke\n\nReview 48:\nAfter reading many reviews on this hotel I decided to book with them... I have to say its a lovely small hotel with very friendly staff always ready to help you out with roof top garden restaurant The was clean providing with air conditioning which sometimes was difficult to use The hotel provide breakfast with Turkish tea if your a tea person like I am I advise take your own tea bags, they don't really provide any lunch or dinner so beware of that Location is brilliant walking distance to major site seeing and tramp. I enjoyed my time at the hotel and would go back Sarika\n\nReview 49:\nMy husband and I and another couple recently spent two weeks in Turkey. One week of the trip was spent in Istanbul at the Hotel Niles. I had booked this hotel because of the comments on TripAdvisor, and we were not disappointed. The rooms are small, but very clean and comfortable. The breakfast on the rooftop terrace was the best we had while on the trip. The staff was incredibly friendly and helpful and gave us great advise for shopping and restaurants. The location opposite the Grand Bazaar was perfect for us as we enjoyed walking around the old city.\n\nReview 50:\n3 night stay at the end of a months cruising - the hotel was recommended to us by a friend and we chose the Penthouse Suite. Stepping off a cruise ship is often a big let down, but the staff at the Niles instantly made us feel completely at home; so courteous, so friendly and so helpful. They went out of their way to make our stay enjoyable. The room was fabulous and we even had a view from the balcony. We will stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30065, "query_start_index": 30067, "query_end_index": 30067, "truncation_seperator": "... 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{"id": "301581", "pid": "301581", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI've stayed at the Fairmont before, but waited till my second trip to review it. It was excellent both times. It is well situated for shopping, business or night life. The rooms are large, clean and comfortable and the staff are very friendly and helpful. I've always had rooms looking south to the harbour and the view is great - day and night. The choice of restaurants is varied and good and there are other good restaurants and bars in Chijmes - just over the road. Raffles Hotel is next door as well. As an example of the service, I wanted to take flowers to a friends house and asked for a florist at the concierge's desk. Rather than telling me where to go, he took me into the adjacent shopping mall and showed me the florist - great service. This hotel is great for short or long stays. Thoroughly recommended.\n\nReview 2:\nWe recently spent three nights at the Fairmont Singapore en-route to Sydney. All the staff we encountered were friendly and courteous and went out of their way to make us feel welcome. Our room was large and comfortable and had amazing views over the City and Marina. The bathroom was well appointed with high class toiletries. The breakfast buffet was of a very high standard with an extensive array of hot and cold dishes to suit all tastes - it was by far the best breakfast we've had at any hotel throughout our travels. We celebrated our wedding anniversary during our stay, and when we returned to our room after a sightseeing trip, we found a beautiful flower arrangement, a delicious box of chocolates and a heart shaped arrangement of red rose petals awaiting us. It was a lovely surprise and made our day! We ate at the Szechuan Restaurant and the food was outstanding and the service impeccable. We would recommend the Fairmont Singapore to anyone who is looking for modern day comforts and first class service with a smile.\n\nReview 3:\nMy last stay at this hotel was during the first week of January 2012. There are quite a number of things I like about this hotel. To list a few: The suite accommodation was great with luxurious amenities and lots of space; The access to the club facilities; prompt and very courteous response to room requests; and The connection to the shopping mall and MRT. The hotel is connected to a fairly large mall where shopping and eating can be fun. During my stays at this hotel, I mostly take MRT to travel within Singapore as it is very convenient. Club room and suites are very good. The staff in the Club are just fantastic in customer service.\n\nReview 4:\nA right place to stay in Singapore because it's location, just sit on the city hall MTR station and city hall plaza with great shops also walking distance to Suntec city and Esplander center, the marina bay park. Room is very big clean and comfortable with a balcony can walk outside. I am very satisfied with the bath room and their shampoo and shower gel. Complimentary breakfast at the Prego restaurant on 1st floor is perfert with four style of food, Chinese/Indian/Japanese and western, more choice than the 8th floor pool side one. Fresh fruit and Juice is very nice. My baby and parents loves here. Although very noisy on the street but the door is good enough to keep it out.\n\nReview 5:\nThere is a scam in operation at this hotel between the front desk staff and In Room Dining Services. After you check out, your credit card will be billed for items from the refreshment center (in room bar) that were not consumed. BEWARE!! STAY CLEAR OF THIS HOTEL. There are many reputable hotels in Singapore. This is NOT one of them\n\nReview 6:\nAfter staying in this Hotel in Jun'10, I once again chose to stay here. Conveniently located - above the City Hall MRT. The Raffles City Mall is also in the same vicinity and hence the great location. Excellent room service and overall polite staff. The Fitness Centre is excellent and one of its kind. Another great thing about this place is the food, as the Hotel also serves Indian Cuisine. I would specifically mention that the breakfast here is awesome. The Prego restaurant has a wide variety of options and also great juices. Not too mention that they also serve a variety of Indian Vegetarian daily in breakfast! Additional benefits, if you enroll for their membership (offered free): Free local calls and free internet!! !\n\nReview 7:\nI was recommended to stay at the Fairmont by colleagues. What a disappointment. My room had dirty carpet,very old furniture and antique bathroom fixtures. The internet access, both dial up and wireless, was never available in my room, and the supposed free wireless in the lobby never worked if I tried to log on. To top it all off, the staff at the front desk was unethical. I discovered that my colleagues had much nicer rooms, and when I asked for a room change, they said I had reserved my room under the \"lesser\" rate, I had to show her the internet booking which I made for the both of us. Get your facts straight before you want to lie to your own customer. Save your money and stay at one of the other fine hotels in Singapore. It is cheaper to stay at the swisshotel in the same compound.\n\nReview 8:\nThe staff at the front desk didn't really care that the bar fridge was leaking, had a broken base and a missing facade. We stayed for 3 nights in May 2010 and were thoroughly dissapointed in the room quality - its quite old and needs an update, has terrible plumbing isn't well sound-proofed and the staff weren't really very helpful, but quite happy to enter the room when it suited them. Internet access is both a pain to access and really quite expensive. The only positive point was the pool area and the nice doorman that led to the adjoining shopping centre. Hardly a reason to stay here. Really disappointing that QANTAS holidays are associated with this hotel - they could do way better and so can you.\n\nReview 9:\nStayed in the Fairmont during a business trip to Singapore. First, they gave me a room in the old (not refurbished) tower. The room has dirty and old. After complaining, we gave me a complementary upgrade to the new tower in which the rooms are much better. I was not provided any help with relocating luggage and when I entered my new room, there was already someone in the shower! Not a nice experience... I was given another room, but was very disappointed with the overall service of this overpriced hotel.\n\nReview 10:\nFairmont Singapore is the only hotel which I will stay for my trip to Singapore. The hotel provides excellent service all the time. All personnel from different department is helpful and friendly. Hotel location is good as MRT is accessible within the compound. Hotel facilities is great in terms of pool / gym / restaurants etc. I take this opportunity to share the great experiences that I've gathered and strongly recommend to stay in Fairmont (Singapore). Thank you.\n\nReview 11:\nStayed with my wife and five year old daughter for one night in a deluxe room bay facing high floor in the south tower. The room was of good size with an amazing view of Singapore bay. The property is ideally located for stay in Singapore above Raffles city mall.Before checking in had asked for a extra bed for my daughter to sleep in. Everything was great until at night my daughter got up crying and was scratching herself vigorously. Her whole body was full of bug marks. We put a lotion to her and put her to sleep in our bed. As we had to catch an early morning flight was not able to lodge a compliant with the hotel. Before the night episode i even tried to book the same room for my return to Singapore in a few days time but was told that the hotel was fully booked for those those dates. Boy am i glad they were booked. DO NOT ask for a spare bed. Better look at other hotels in Singapore if not be prepared for BED BUGS.\n\nReview 12:\nIf there is one thing the is good for Fairmont apart from its outstanding ambience in the south tower, is location location location. Everything is in the same building you absolutely dont have to get out for anything. Service outstanding and food around the place. To me, this is the centre of Singapore city.\n\nReview 13:\nthe hotel is nice almost brand new service is not that good front desk staff is a little dissapointing, delayed answers Rooms are smalls. we ask for a rooms with intercommunications (since we have childs), they preconfirm, but we get opposite rooms in the same floor, Do not expect too much, is like any JWmarriot (Asia version) 8th floor Pool is very nice and restaurant by the pool is awsome and the service is great (this saves the stay)\n\nReview 14:\nPositives: Location - specially with regards to business. Not very ideal for tourists whereby Orchard Road or Clarke is recommended. Facilities and Staff - of a good standard. Facilitated late check out. My flight was at 11 pm so i checked out at standard time, kept my luggage with them and when i returned to the hotel at 8 pm, they allowed me to use the spa for changing and freshening up. Negative: The room wasnt that big despite the fact that i requested for a double/ king bed, the preallocation was for a twin room which was changed when i checked in. The room was indeed very small (compared to what was shown in pictures) and odd dimensional one since most of the space was taken up by a narrow doorway (atleast 15sqm) leading to the room. Bathroom was nice sized leaving very little movement space in the room itself. The parquet flooring leading to the room was not carpeted (obviously) giving a dusty feel. I dont think it was mopped even during my entire 4 day stay.\n\nReview 15:\nStayed 4 times within a 12-month period (stayed almost 2 weeks each time for the first 2 visits) yet the hotel does not have my record. Got the worst room on my 4th stay as the room feels old (north wing) as it is not renovated. The rooms for my first 3 stay felt a lot better. Will consider another hotel for my next business trip in 2 months time (Feb 2012).\n\nReview 16:\nI have stayed at this hotel four times before and after it became the Fairmont. I wont be staying there again. The hotel is functional good location but tired and the staff are not to be trusted. Our holiday was ruined when we discovered that my wife's camera with irreplacable family memories had been stolen from our room. I reported it but no action was taken. The manager phoned to say that we could take it up with the police. That was as we were checking out and heading for the airport. Petty thieving by staff reduces the standard of even the best hotels to that of a cheap boarding house.\n\nReview 17:\nThe best thing is the location - above Raffles City shopping complex with lot's or restaurants and shops, and the MRT interchange which allows easy access to all parts of Singapore... We had to connecting rooms on 21st floor which were quite nice. The Sichuan Restuarant was good, breakfast at the Pronto italian restourant also, but there are also so many choices in the shopping center so no need to use the hotel restaurants too often. The kids enjoyed the pool. At check in the staff had a hard time finding the reservation, and even thouigh it was already 7 pm they didn't have two connecting room ready ... but once that was sorted out everything was fine.... Overall there are probably even better hotels in Singapore but the combination of location and price made it an optimal choice for us\n\nReview 18:\nStayed on the 12th floor facing the Raffles hotel, balcony but not really big enough to use & no furniture. Room was spacious & bed very comfortable. Plenty of wardrobe space & spacious bathroom but a little disappointing to have an over bath shower with a shower curtain in this standard of hotel. Iron & ironing board a bonus. Location is good for accessing many area's & the pool area was nice, well maintained, good quality loungers & very clean pool, 5/5 on that aspect. Concierge were helpful. Everything lovely & clean & maid service good. Only hotel restaurant I ate at was the one that does the Sunday Dim Sum A la carte buffet, the standard & service were both excellent. Overall would have given 5/5 if not for the bathroom & poor balcony.\n\nReview 19:\nWe have just returned from Singapore. We stayed 8 nights at the Fairmont in a club room - fabulous. Across the road is Raffles, next door is one of the best shopping centres. The entire experience at the Fairmont was great. Great breakfast in the club room and the night time was even better with lots of Moet and most other drinks you could think of WITH fab food. We would recommend this hotel to all.\n\nReview 20:\nThis hotel has improved since being taken over by the Fairmont group. It is located right above the MRT and connected to a air condition mall that connects with three other hotels, all through air condition comfort. From its central location one could travel in 15 minutes to all parts of the city by inexpensive MRT. Cabs are also plentiful 24/7 as I had no trouble getting a cab to the airport at 5am. The rooms are bright and very comfortable with the controls of light and drapes by your bed side. Two large pools and an excellent fitness center. Free wifi for Fairmont club members, and I will stay here just based on this feature alone\n\nReview 21:\nOnly problem with this hotel is the extremely slow internet. About the same speed as dial up and to slow to even listen to BBC online.\n\nReview 22:\nThis hotel is good, really good. I visit Singapore every month and have stayed in lots (and lots) of the premium hotels, this is right up there, in fact anywhere else is a disappointment now. In this price range you get a good sized room, big by local standards, the buffet breakfast is a good spread - not amazing but good, but add to the quality of the hotel a fantastic location and it just tops my list! The building also has a shopping centre with 2 food courts, good shops, is close to plenty other restaurants (chijmes is 1 minute walk), a few mins walk to the Arab Street, not far from Little India and with an MRT stop right there. Just all round good. Looking forward to staying there again.\n\nReview 23:\nRoom is good But service is bad I have contacted hotel to reserve two non smoking twin rooms or connection room. However when I arrive, the reception seemed knew nothing about my request and gave me two double rooms. The attitude of the lady with think black eyeliner in the reception ( night shift) is very disgusting!!! They made the morning call in a wrong time !!! I cannot understand why it can happen in such a five star hotel !!! Ridiculous !!! No one answered call for the room service at night !! Please remember to eat outsider if u will stay in this hotel! !\n\nReview 24:\nStayed at this property several times when it was the Raffles Plaza, and was a little concerned to read on TripAdvisor that since converting to a Fairmont, the level of attention and service had deteriorated. Not at all true, in my opinion. Still the same high quality of service and amenities. Towels refreshed twice a day, bathroom amenities replenished, etc. Stayed on the Executive Floor and the Executive Lounge has maintained its excellent qualities. Of course, the location is excellent, and the Raffles City mall has been upgraded to the point of being unrecognizable. Definitely where I'll continue to stay when I travel to Singapore on business, which is frequently.\n\nReview 25:\nI initially had mixed feelings when reading the reviews here. We stayed at the Plaza View suites because I enjoy the extra space and luxury. In addition, we had two little kids so the space is a must! Overall, it was well worth the extra money! Great size room, modern furnishings, huge bathroom and great service. The best hotel so far to date.\n\nReview 26:\nHere is my recent experience with this hotel. I booked it basically because of the great experience last time (2009 - 2x). However when we arrived (03/04/12 @2:00 AM), a receptionist seemed knew nothing about our request and her attitude was terrible ! I was shocked by the unprofessional & arrogant service of the front desk staff and concierges (03/18/12 @ 9:00 AM) as well. Other hotel personnel are much friendly and helpful (bell boy,door man, housekeeping). Rooms are dated but CLEAN. The location & view is awesome. Overall I was kind of disappointed by my stay at the Fairmont again. Considering the rates at the Fairmont, I won't recommend this hotel. It was not the right hotel to splurge.\n\nReview 27:\nWe were lucky enough to stay in the penthouse suite. Service was fantastic, the concierge was extremely helpful with providing information and useful tips. The lounge was amazing every day they had tasty appetizers which changed from day to day. Breakfast was incredible, best I have ever seen! They had so much variety and it was all very good. The location of the hotel can't be beat.\n\nReview 28:\nI've stayed several times at the Fairmont in Singapore, in a variety of rooms - one was musty smelling (like it had gotten damp and not completely dried out) - when I requested a change, staff were happy to move me. A couple of times I've scored free upgrades to the \"Raffles Inc\" floor - yes, rooms are of a higher quality, and the scrambled eggs are better in the private lounge...but the standard rooms seem to be just as good. A lot of other reviews here have said it all already - its a great place to stay.\n\nReview 29:\nI don't need to add to the already positive reviews. The place was a very nice and clean hotel. Here's what some of the reviews might not say: -It's about a 7-10 minute walk from the Esplanade Subway Stop -It's connected to a big mall and the downstairs has an awesome grocery store. Great place to get drinks, snacks, etc for the room/traveling around -It took us about 15 minutes to walk to the Arab District -20 minutes to Little India -Across the street from the Raffles Hotel -Nice gym\n\nReview 30:\nWe have travelled to Singapore for over 15 years for business and pleasure. Whenever the travel arrangements are in our control we always perfer to stay at the Fairmont. We recently stayed there for 3 nights on our way back from England. Open checking in we experienced some frustration with obtaining a harbour view room on a high floor. Sheik Shidek hotel manager observed our annoyance and quickly rectified the issue. He truely understands client service. The hotel is perfectly located, you can enter the MRT and shopping mall without even going outside. The hotel unlike most also have balconies which we love. We look forward to returning to the Fairmont, just wish Singapore was closer to Sydney so we could stay there more often. Greg & Jenny MacDonald - Sydney Australia\n\nReview 31:\nChecked in at 10.30 am and was told that the booked deluxe room was not ready. After an hour wait we were told that they could not provide us with the booked deluxe room on time and were told that we need to wait longer, or a downgrade to a standard room was offered. (First time in my life that I have been offered a downgrade when a room was not ready). We were told that the newly refurbished standard rooms were the same as the deluxe rooms anyway (So what the point paying more for a deluxe-room?). The room was very disappointing. The bathroom had the size of an IBIS hotel bathroom; with a plastic curtain and the shower had to be taken in the bathtub. Overall a rather disappointing stay.\n\nReview 32:\nWe got an upgrade when we checked in, which was nice, but we later found out why! There was construction going on in the shopping mall in which the hotel is located, so at 01.30 AM we woke up to the noise of drilling and hammering. After a long time we got another room in which we could sleep. No deduction in price no nothing. The internet is VERY expensive. At check out the receptionist Jessica was very annoyed about the fact thab we wanted a receipt for the already deducted 200,00 sin$. she sighed loudly! If we ever go back to Singapore, we will definately choose another hotel. Expensive and no value for money.\n\nReview 33:\nValue for money definitely inadequate. I believe that the quality of a structure turns out to be the exceptions and anomalies. In my room the current was interrupted and had to wait over an hour because someone comes along and the response of the telephone operator was very inking and rude. Even on arrival at registration I had to wait twenty minutes for the room, which was not booked. The hotel is in a pretty good location, good breakfast buffet, very comfortable the bed, despite there was all night a disturbing light by the wall without possibility to switch off.\n\nReview 34:\nThe Fairmont isn't cheap, but a good online deal convinced me to book one room for myself and my partner, and another for a couple of relatives. We all agreed it was a good choice for a week's stay in Singapore. The rooms are nice and big, each with its own little balcony affording (in our case) a view of Raffles Hotel from the 6th floor. I would have liked something a little higher, but it was fine. The location, next to Raffles City shopping mall and City Hall MRT station (not to mention right across from the aforementioned must-see tourist trap) was superb. It was also on the hop-on, hop-off tourist bus route, which came in handy. The pool area was nice and we used it a fair bit. Our bathroom sink could have been cleaned better, but the disposable (read : free) slippers were a nice touch. The service was pleasant and helpful; when I checked out and explained that the second in-house movie I had tried to watch hadn't worked, they cancelled the charge without a second thought. If you can get a decent deal on the room rate, I'd recommend this as a good sightseeing base.\n\nReview 35:\nAbsolutely amazing hotel right next door to Raffles! We booked a standard room and were on the 24th floor with views over the marina and the merlion. Room was spotlessly clean with a very, very high standard througout eg electric curtains, nespresso coffee machine, armonatherapy complimentary toiletries etc. Got a good price on the room but it is very expensive if you use the hotel facilities. Had a room only rate but there is a great cafe called Rocky Masters just a few minutes walk away where you can get a set breakfast with eggs, toast, coffee and orange juice for 8 dollars. Pool was really nice but very crowded so if you want to sunbathe get there early!\n\nReview 36:\nI have chosen this hotel because of the comment I read from your website. It was slightly expensive when comparing to other hotels of the same grade, but I thought why not if it is clean and comfortable. Very disappointing when I found my room pretty run down, mirror, pantry were very dusty. The bed was too soft. One of the light in the bathroom was blinking. No free wi fi or internet. The second morning, I told housekeeping my concern and when I came back at night, the light was fixed and they did sort of cleaned up. But still pretty dusty. I will not come back ever again.\n\nReview 37:\nI was greeted by name (I had received an email requesting my flight time and proposed check in time). I am a member of the fairmont president's club, because of that they comped the internet fee. My room was much nicer than I had expected. It was clean, the staff did turn down service, and I tend to be picky and really have no complaints. The staff all went out of their way to create a 5 star atmosphere. I stayed 2 nights here.\n\nReview 38:\nThe service of hotel staff, right from the time we checked in (we arrived early and were provided room at 0930 hours!!) till our suitcases were loaded off, were simply exemplary. Rooms were good and spacious. The bathroom was kind of royal. We were given a room on the 21st floor but the view wasn't very good (overlooking the Raffle's Hotel). Ask/insist for Marina Bay view. Very well located hotel. The MRT was just 3 minutes walk from the hotel lobby through the Raffles City Shopping Mall. Complementary Breakfast was sumptuous with lots of varieties. Would definitely stay there if we go to Singapore again.\n\nReview 39:\nIf you re looking for a 5* hotel avoid Fairmont. We did the reservation through my husband s company and sayed for 3 days. First they gave us a room in the non-renovated area. Room was terrible, smell humidity, dirty carpet, noisy air-con. We asked to change room and we had to wait for an hour until they could manage to do it and went several times downstairs to check for somebody available. The new room was on the renovated area. It was much better than the first one, but still not a 5* standard. Staff is below 5* standard s , too. If you are going to spend for a luxury hotel don t throw your money in Fairmont, check another one.\n\nReview 40:\nWe stayed here for 6 wonderful nights. Our room was lovely and large , with a fabulous bathroom/wet room. We looked onto raffles Hotel, just across the road. The staff were excellent,nothing was too much trouble. Our breakfast was wonderful. The hotel is situated next to a shopping centre with the MRT, but it was also easy to walk to the main areas of this stunning city.\n\nReview 41:\nGood place to stay on a business trip. Use of the hospitality suite in the evening to change before going to airport is great touch.\n\nReview 42:\nWe stayed here for 3 nights from 2 November 2011 for our honeymoon, following 7 nights in Langkawi. I can't fault this hotel at all. Great location (opposite Raffles, connected to a mall with great shopping and a very good food court and very close to 2 subway stations), excellent service and the breakfast was the best I've had in a hotel anywhere (buffet style, amazing range and everything was of the best quality). Highly recommended!\n\nReview 43:\nThis was our second stay at The Fairmont on our way to Australia. We previously stayed two years ago and our opinions of this hotel have gone up if anything since the last review. Again we had a deluxe room with a great view out towards The Merlion & SCG. The room was spotless, bathroom, robes and towels etc great, bed/pillows very comfortable. Staff as ever very courteous and helpful. We had breakfast with our room rate and on our day of checking out had to leave by 6am. We ordered breakfast the night before to be sent up to our room and the room service was exceptional, nothing was any trouble on our request, and it was presented beautifully. Our only regret was not staying here again on our return to the UK, as we wanted to try another hotel (see other review!). However, we will hopefully be back in two years time.......\n\nReview 44:\nFantastic hotel, Amazing service and Superbly friendly/caring staff. Great location, Excellent views and a true feeling of comfort and care.\n\nReview 45:\nokay despite that this is a brand name, this hotel overall is not even close to 5 stars... first they gave us a room that is with all means,,, trashy! carpet look aged and dirty, one bed lamp was broken, overall the room was dirty. Then after arguing with the reception they gave me a better room and often 10 floors higher than the other one. And the view from the balcony was GREAT! I donot recommend you to stay at this hotel, but if you had to, beware of the cheeky receptionist and ask for their best room, of which they wont give it out unless you fight with them! Many other hotels beat this one easily, i moved from there and went to the pan pacific, that hotel deserves 5 stars.\n\nReview 46:\nUpgraded to Plaza View suite. Beautiful property with amazing views of the Marina skyline. South Tower rooms are modern and comfortable. Internet was not great during our stay in May.\n\nReview 47:\nWe arrived in Singapore off of a Cruise ship and I was required to be admitted to the Hospital. The staff at the hotel went way beyond any requirement to help my wife at every step for the next 10 days. From the front desk staff and Manger to the Doorman and the Business Office staff everyone helped in every way. The hotel itself is in a great location and well kept with great beds and other facilities. We would not stay anywhere else in Singapore and we are very thankful for the outstanding assistance.\n\nReview 48:\nHotel is situated right above City Hall station, which is the interchange for the different lines of the MRT (train). The hotel is also linked to the Raffles City mall where there are a variety of shops and restaurants to suit every taste bud! As for the hotel room, it is very spacious and clean but the decor is slightly worn. The toilet is huge as well. Definitely a must stay for tourists for the convenience.\n\nReview 49:\nWe chose to stay at the Fairmont after reading great reviews on Trip Advisor and we were not disappointed. The hotel was superb and each and every staff was incredibly polite and helpful at all times. The location was good, the room clean and the bed comfortable. We had a wonderful time and would definitely be staying at Fairmont Singapore in the future.\n\nReview 50:\nvery decent hotel located nearby almost everything, buzzing but spacious lobby that smells amazing, friendly staff in the entire hotel. nice breakfast buffet on 8th floor at the pool, good spa showers. only thing: try to get a refurbished room on a top floor, because the old rooms are very 80's 'Dynasty' and not modern. but all in all good hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29365, "query_start_index": 29367, "query_end_index": 29367, "truncation_seperator": "... 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{"id": "296569", "pid": "296569", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was tremendously disappointed when I saw the hotel room -- a dark, outdated, cramped, uncomfortable room and was shocked that anyone could give this hotel 4 stars. I was generally unimpressed with Istanbul's hotels and those in Sultanahmet/Sirkeci are obviously older than the ones in Taksim. As for Erboy's \"great location\" -- it was in the hotel district of Sirkeci -- there were hundreds of hotels that you can choose from and most of them have an excellent location. I was also unimpressed with the fact that despite the fact that Erboy has a fantastic roof top terrace, it does not serve breakfast there. How aggravating. On the positive side, the hotel rooms were very clean and the staff extremely helpful.\n\nReview 2:\nErboy hotel is well situated. The whole staff was very friendly. It was very clean. Breakfast en food was very good. But I don't recommand for wintertime because it was very cold in our room. The heating didn't function every time. The windows are old and not isolated, so you heared everything what happend outside and the coldness came inside the room.\n\nReview 3:\nWe showed up to the hotel and suddenly the place was overbooked and they sent us down the street to their sister hotel....Hotel Azur which was a complete dump. I would NEVER book with Erboy again....the whole thing was just a game. Completely unprofessional...if you book with them you will likely end up somewhere else.\n\nReview 4:\nLocated in heart of old city, close to everything you need to see. The hotel is very basic but very decent. Good service, staff willing to go the extra mile. Rooms are quite small and simple, but offer everything you need. Good value for money.\n\nReview 5:\nIf you are searching for a hotel in Istanbul, - which is near the touristic centers and sights (Sultanahmet, Ayasofia, Galatabridge e.g. ), - has nice, clean rooms, - has a tramline near by (five min. afoot), - has a nice reastaurant (where you can even find some vegetarian food) and a roof terrace, - a friendly staff, which is speaking english, - w-lan internet without extra charge and still is low priced Erboy Hotel is the best choice you can make! What I did like most was the staff. The most friendly and heldfull people you can ever expect. But there is more to tell. There are nice coffee bars and restaurants close by. There are less aggressive sellers in the streets. Not to forget the breakfast, which can even suit a vegetarian. What is the purpose of five-star hotels, if there are three star hotels like Erboy? :) I hope to come to Istanbul again and if I do, I will definitely stay at Erboy!\n\nReview 6:\nMy husband and I found every member of staff helpful and the lovely lady in the breakfast room who made sure I had my english teabags was a joy to the Erboy the position of the Erboy was great within walking distance to all that was needed. The one comment not a complaint was the lighting in the room was very very dull and we found it difficult to read in bed, saying this nothing spoilt our holiday in the Erboy or wonderful Istanbul hope to return one day soon. Bedford United kingdom\n\nReview 7:\nI was rather pleased to find this little gem of a hotel in Istanbul, but I encountered a number of problems. Firstly you need to take a map there, the taxi driver was happy to accept me as a passenger and loop many times around the town. Finally I got out at the old station and had to make my own way there on foot - thankfully assisted by a local waiter. Despite receiving an email from guest relations a couple a days before I was horrified to hear that I would not be staying here due to rennovations or whatever, I was told to move to the sister hotel the Sude Konak (See separate review) which I was not happy with this at all but I did not have a choice since I had paid up in front.\n\nReview 8:\nWe arrived a day before the volcano erupted, for a 1 week stay. Like most people we thought the problem would be short lived. When it became apparent that things were very serious we greatly appreciated the free internet access for guests and the satellite TV was a great help . The staff couldn't have been more helpful. In the end we were fortunate and managed to travel home on our original date. The Hotel has just undergone a renovation programme and the bedrooms and bathrooms are very modern and clean. We had a very spacious room. When you arrive you will be given a card, which entitles you to 10% discount at any of the restaurants in the 4 other hotels in the chain. The food is wonderful and service excellent. The house red wine is extremely drinkable!! We wouldn't hesitate to stay here again. One word of warning -- Sabiha Gocken airport is horrendously expensive. DO NOT rely on duty free here, cheaper in the UK. Food and drinks there also vastly overpriced. Don't know about Ataturk.\n\nReview 9:\nWe are very satisfied with hotel. Erboy receptionists are very helpfull and kind. A men who cleaned our room is, obviously, a great perfectionist. We ate in restaurant Pasazade (in a hotel) four different meals and everything was delicious. The waiters are profesional and polite. If we ever come to Istanbul again, we will stay in Erboy hotel.\n\nReview 10:\nIn an Istanbul that increases in price every day, the Erboy is one of the REAL bargains that remain there. Some of the backpackers have increased their prices for rooms that are simply not up to it anymore; which forces lone travellers to look elsewhere...and a good alternative is the Erboy. Have a look at their easy to navigate site for deals.\n\nReview 11:\nWe found a good deal online for staying three nights. We thought the Erboy was in a great location (after we got orientated). The staff were helpful at helping w/our luggage and booked us some dinner as lovely restaurants. The restaurants in the hotel, although had beautiful views was quite terrible (we had to send something back) and overprice. The one internet didn't often work or was monopolized when they offered to use their sister hotels facilities, the same situation was true. Other than that, no real complaints. I remember the elevator was funky, but we always got to breakfast in time for the fresh fruit and enjoyed our time exploring Istanbul.\n\nReview 12:\nWe were welcomed at the Erboy Hotel by Ayse, a very informative young lady, and hot apple tea (an acquired taste). Ayse gave us maps and ideas of what to do during our 5 night stay. Our room was clean and comfortable, with lots of hot water. The Erboy is only a few minutes' walk to the tram which goes all over Istanbul for a small fare, plus a few more minutes' walk to the Topkapi Palace, Blue Mosque and the Sophia Mosque; it is about a 20 minute walk to the Grand Bazaar, Spice Bazaar and main train station, so it is very well situated in a fairly quiet street with good restaurants on the ground floor and rooftop terrace. As we had a 5 night booking, we were picked up at the airport and, as we had booked direct over the internet, a voucher for dinner, so very good value.\n\nReview 13:\nWe have spent unforgettable four days extended weekend from 09 Feb to 12 Feb 2012 in Erboy Hotel. The choise of the hotel was rendom as we were looking to be accommodated in old part of the city. Our first and all other impessions were great. Extraordinary kind and pleasent staff on reception, clean, quiet and large room (2403),delicious breakfast in nice ambient with staff every minute on your service. Whatever we have asked we have received correct information or service. Finaly, many thanks to hotel staff and management and we wish you to continue to do your bussines in this way. I will recomend to my friends and colleges to have expirence with your hotel as I have had.\n\nReview 14:\nWe stayed in the Erboy Hotel for 2 nights and were very impressed with the very professional attitude of all the staff especially at reception. Everybody was friendly and efficient and the restaurant is excellent - not just the food (and as a French resident I know what to compare with) but also the service and the explanations about the food. Very good quality-price ratio and somewhere we would recommend and certainly come back to. Also to recommend is the Sircesi Konak (part of the same chain of hotels). A memorable stay with a personal touch.\n\nReview 15:\nThis was our second trip to Istanbul. We chose Erboy again because the staff was so friendly, helpful and professional. The price is good value for the money. You can walk to almost every place of interest The Tram is so close to the hotel too. The restaurant was clean and has a good choice.There are also good eating places all around the hotel. For those who are fond of Mavlana Rumi, there is a cultural centre close by. You can see the Whirling Darvesh perform every night.\n\nReview 16:\nThe hotel is a small, but clean, great location and good service hotel. The rooms where a bit small but clean. Room service was good and food was also of good quality. The hotel is located right next to famous blue mosque and easily accessible from other parts of Istanbul.\n\nReview 17:\nWe spent 7 nights at Erboy (family of 4) on our second trip ever to Istanbul. Location is great (4 minute walk from tram stop, 10 minute walk to blue mosque etc). Rooms are very very clean, size is as expected for Europe in general (tough to compare to North America), the service is great everyone is very helpful and always smilling, breakfast is great, very good selection (lacking in fresh fruits though), For the price we paid it was great. Highly Recommended.\n\nReview 18:\nI was returning from Bishkek, Kyrgyzstan and wanted several days of Istanbul relaxation to combat jet lag before returning home to the US. I had done this seven years ago on my last trip to Central Asia, so a return to the Erboy was a return \"home.\" I am delighted to say that the hotel was even better than I remembered. The location is perfect, located in the heart of the historic Sircecki district. The breakfast is simply wonderful--expansive, varied, and graced with many local delights. The room itself is very comfortable, updated and upgraded from my last visit, with water pressure in the shower that is like an automotive \"power wash.\" This is an excellent place to stay while visiting Istanbul--a city imbued with charm and exoticism of Asia but the comforts of Europe.\n\nReview 19:\nExcellent hotel for a stay in Istanbul: excellent location and outstanding service from the whole staff of the hotel. Restaurant was very good too. We certainly recommend this hotel!\n\nReview 20:\nMy name is Pedro, I arrived yesterday (21.12.2007) from Istanbul. I travelled alone and stayed during this period at the Erboy Hotel. This Hotel its perfect located. From the Hotel you reach in no more then five minutes the most famous tourist points of the city. From the airport you can reach easily the Hotel using the public transports in 40 min and paying no more than 3 YTL (Turkish currency). So, if you are someone who doesn\u00e2\u20ac\u2122t need luxury but only a quiet, comfortable and not expensive Hotel, this one should suits you perfectly. The staff is one of the strongest points. They are very friendly, helpful and they don\u00e2\u20ac\u2122t try to sell you nothing. I am very happy about the choice I made and I am glad to share this feeling with you. Pedro (Portugal)\n\nReview 21:\nWe stayed at Erboy hotel for 4 nights. We thoroughly enjoyed our stay here. The rooms were modern and very clean. We were given a fantastic welcome dinner at the restaurant downstairs and airport transfers complimentary. The area is very central to all the main attractions and I felt very safe at night. Would definitely stay here again.\n\nReview 22:\nI just wanted to say that the experence of staying in Erboy hotel was one of the better hotel experiences, for me and for my friends as well. We have talked about it all the time in Istanbul. The stuff is so great especially the receptionist working in the second shift, I'm sorry I didn't catch his name. The room was great, comfortable, cosy ... The breakfast also, better than in the most hotels I've been to. And I have travelled a lot. All in all, great experience. I will surely stay in this hotel whenever in Istanbul. I'd like to thank them for everything.\n\nReview 23:\nStayed at Erboy for a workshop. Everything was perfectly organized via e-mail! Rooms were comfortable and cosy. Conference facilities were a good fit for 15 people. Food and service were excellent!\n\nReview 24:\nStayed at the Erboy between the 20th and 26th of July 2011, we couldn't have had a better welcome, it was very clean, our room was more than adequate with a private bathroom, air conditioning, comfortable bed and tea and coffee making facilities in the room, the hotel was located within walking distance of all the major historical landmarks, the blue Mosque was around an 8 minute walk away from the hotel, the harbour was around a 10 minute walk, and it's right in the middle of all of the restaurants and caf\u00c3\u00a9s in the area. There is a lovely park just at the end of the road. A special thank you to the guest relations manager who went out of her way to ensure we had a pleasant stay at the hotel, we were even waved off at the hotel doorstep when we left. Couldn't ask for better service, we would definitely go back.\n\nReview 25:\nwe had a great time in your hotel. Every thing was excellent: the breakfast, the room, the service etc etc we'll recommend this hotel to our friends in Holland and if we come back to Istanbul we'll stay again in this hotel, so thank you very much for every thing!\n\nReview 26:\nWe chose the Erboy Hotel because of the reviews on Trip Advisor and its location. On arrival, we had great trouble with the taxi driver from the airport, trying to charge over double the previously agreed rate. The Reception manager came to our aid and swiftly resolved the situation. He could not have been more helpful or professional. He then went on to explain that we had been upgraded to another hotel in the same group, just a few minutes away. This was due to there being a party of 117 schoolchildren at the Erboy and they felt we would prefer to be at the Sirkeci Konak Hotel. Too right - it was very much an upgrade in every way. So, I can not say much about the Erboy Hotel, other than that they were very helpful.\n\nReview 27:\nWe were greeted on arrival at the airport with our promt hotel transfer, and again greeted at the hotel by the warm and welcoming Guest's Advisor, and given a brief overview of Istanbul with a map to keep and apple tea to drink, plus a complimentary ticket for an evening meal. The room was spacious, cleaned every day to excellent standard, and all the staff showed a willingness to help and accommodate. The hotel is situated right near the Old City, with Topkapi Sarayi,Hayia Sofia Sultanahmet Camii, the Grand Bazaar and the Sopice market all in easy walking distance, or with the Tramvay (G\u00c3\u00bclhane Istasyon} a minute away to wisk you to all of the above or across the Galata Bridge. Humour and goodwill typified the dealings of the staff, and the restaurant was good value, but if you wanted to stray, you were in the midst of the restaurant district. Every morning there was a bulletin which gave ideas to of places to visit for the day, as well as facts about Turkey and its culture. Top rate experience: we will be coming back to stay!\n\nReview 28:\nWe stayed in room 2502, it was a room for 3 persons. Very clean bathroom, very quiet to stay here. Our welcoming by the staff was very nice and friendly. We didn't expect this at all. They invited us for a cup of tea and gave us a lot of information about the area, musea, places to eat and other recommandations. The breakfast was very good, a lot of things to choose. We liked the hotel very much and hope it will stay like that.\n\nReview 29:\nThe Hotel is very well located and the personnel willing to help. They have a \u00e2\u20ac\u0153guest manager\u00e2\u20ac\ufffd that helps everybody who needs with tourist information, reservations, maps, explanations. She is really good. We spoke not very good English but we could get along very well. Best cost/benefit ever. These types of help and service you can not find in any other hotel with this price. Thanks a lot, Ayse, for making our trip so much better!!! Brazilian Group!\n\nReview 30:\nThe hotel can be found just by 3 minutes walking from the tram stop at Gulhane. Since we're taking tram most of the time during our stay in Istanbul, it's very easy to reach the hotel, including when we needed a few hours break in the afternoon. And it was very near from Topkapi palace, Aya Sophia, Blue Mosque and Basilica Cistern, so you could just do a nice walk to those places. The bedroom was a bit tiny, didn't have a good view, but it's clean and comfortable. The Air Conditioner was cold enough and controlable. Our bedroom was beside the elevator, so it was quite noisy especially when many people are using it for breakfast downstairs in the morning. We also asked for a room with one big bed, but they seem didn't notice it. When we entered the room, there were 2 small beds inside. We're too tired to ask for another room so we just moved the bed next to each other. So make sure that you get what you ask for...\n\nReview 31:\nWe ended up staying at the Erboy for all of our 8 nights in Istanbul. We had originally planned leaving Instanbul for a day trip but enjoyed our accomodations so well that we stayed the duration there. We booked the room through the hotel which included a pick up from the airport. The rooms were very nice and comfortable. The staff was friendly and helpful. The location is convenient walking distance to all the major sites. The transit is located a few hundred feet away for more distant traveling. The hotel's restaurant as well as the other Sirkeci Group restaurants were fantastic. We visited 3 of them. We also took advantage of all the perks that our offered with a four night stay or more when booked through the hotel. Breakfast buffet was very good also. Overall a very comfortable stay and would definitely stay there again if in Istanbul.\n\nReview 32:\nThe hotel is centrally located and a great value for the money. The rooms are clean and modern and there is free computer access in the lobby. Of the three different hotels we stayed at during our trip, the staff at Erboy was by far the friendliest and most accommodating.\n\nReview 33:\nWe stayed at the Erboy during the first part of our trip to Turkey. We had the largest room of the whole trip, and while it didn't feel very \"Turkish\", it was very clean, modern and comfortable. The bathroom was beautiful and the shower had stunningly plentiful hot water. The street below was a little noisy, but the air conditioner covered that up. Little did I know that it was the best breakfast we would have, and the only chance to eat my beloved rose jam. The sheer diversity of the buffet was wonderful - so many cheeses, breads, jams, fruit, and the best yogurt we had during the trip. The terrace had an amazing view of Istanbul at night. We had some meze and raki, and I regret not eating at the restaurant. The staff were very friendly, helpful and accommodating. The shuttle vehicles were clean and new, and the service was reasonably priced. I can't find fault with anything at the Erboy!\n\nReview 34:\nWe have been to Turkey a total of 5 times now and have stayed in different hotels several times. This time my husband was going to a conference in convention center north of Taxiem square. The hotel was very close to the tram line which made it easy for him to get to his meeting each day and also for me to run around town. Their english was quite adaquate for all of our questions...............The food in the restaurant was very good, more of a full meal instead of kebab and kofte.................Lots of eating options in the area also............We were on the back side of the hotel and it was very quiet...............COFFEE was GOOD!!!!!!!!!!!!!! unlike some hotels............Within walking distance of all the sites on that side of the river and also within walking distance of the water if you want to take a ferry or a boat ride. The bridge is right there if you want to walk on the other side also.............We were there for a whole week and I would definitely go back.............It was a great week....................Thanks to everyone at the Erboy..........\n\nReview 35:\nmy husband and i stayed in this wonderful hotel for 2 weeks and the service in every way was excellent and could have the ranking of a 4 star hotel from the time we arrived til the day we left we had the best service we could have wanted and the staff on the reception, JOHN,BAROL AND SINAN were always very helpful and open to any questions we had and always eager to give us good advise and suggestions...they were very knowledgable and polite as for the restaurant \"PALAZADE\" it was a wonderful experience to taste the ottoman cuisine and the waitstaff there,MAHMUD,ALI AND ENJIN gave us excellent service and for a busy restaurant they deserve topratings. we rarely dined elsewhere as we did not want to miss the good food they had.,it was just too good to be missed the room was very clean and the service was very prompt in the morning the lounge area by the reception was very comfortable and cozy and we relaxed many times there after long walks sightseeing in istanbul if we go back to istanbul,HOTEL ERBOY definitely will be our choice heidi and rashid moore,oklahoma riocoribri04@aol.com\n\nReview 36:\nNear all the important places (Hagia Sophia, Blue Mosque, Topkapi...) and also to the tramway (1') and ferry (Galata,5'). Good service in the hotel, which is quiet and clean. Wonderful breakfast. If you stay 4 or more nights they present you a free dinner, only paying the drinks.\n\nReview 37:\nThis hotel is in an ideal location near to tram stops and major sites. You will find the staff friendly and efficient as well as extremely knowledgable. We tried to learn some Turkish phrases but you will find lots of the staff can converse well in English. Try the hotel top floor restaurant for a fantastic dining experience overlooking the historic sights of this amazing city. Try not to be too late for breakfast as the fresh pastries run out fast. Our room was presentable and had air conditioning which is a real plus as the city can get humid.\n\nReview 38:\nStayed here for three nights in a clean but rather small single room with all functioning amenities. The hotel staff spoke English (phew!) and were more than willing to help with tourist info. Located in a touristy area but can't beat the location - one block from Gulhane station and two blocks from Hagia Sophia! Would definitely stay here again if traveling solo.\n\nReview 39:\nWe stayed at Erboy Hotel for 4 night and loved every minute of it. The staff were very helpful, spoke great English and accomodatied our requests when were asked. I picked that hotel after reading TA reviews about it and now am glad that I did make my decision based on what I had read. The location of the hotel is exellent as it is very close to all major cites such as Hagya Sophia, Blue Mosque, Ippodrom, Cicterns and Topkapi Palace. We also walked to and from the Grand and the Spice Bazaars and the water front when there. The rooms were clean and the breakfast was plentiful of choices. The terrace on the top of the building gives you an increadible view of the Bosphorus and the mosques. Make sure to make a reservation if you are interested in enjoying the view for dinner of drinks. I would definitely recommend the hotel to anyone.\n\nReview 40:\nThe Erboy Hotel is located in the centre of the old town. Centrally located betwee Topkapi palace, Blue Mosk, Hagia Sophia, Egyptian Bazar, Galata Bridge and the Harbour. Erboy is a 3* hotel, with clean not too large rooms, but which have enough space to live (sleep).Due to the fact it is located in the centre of town, there is some traffic noise. Bed linen and towels are changed every day. The bar is excellent and a quiet place to sit. The restaurand is good. The guest relations manager is prepared to give you any touristic information you need. Free internet is availlable. This is a hotel, where you feel like at home. Our advise is to make a ferry trip over the Bosporus and see the dolphins. Go by ferry or small fishing boat to Ey\u00c3\u00bcp and by cable car to Pierre Lotti. Walk through the little streets of Kumkapi and visit there the small Hagia Sophia.\n\nReview 41:\nThank you to you and the rest of the members of staff, for making our trip to Istanbul and our stay with you a truly wonderful experience. You were all so kind and helpful from the moment we arrived. The room was ideal. Thank you. You are all so knowledgeable - any request was not a problem. The service, the cleanliness, the breakfast and facilities provided were just excellent. In fact, we cannot fault our time with you. In the past we have run bars and small hotels and know that you the staff, are a hotel's biggest asset. The Sirkeci Group should be very proud of you all and the very professional way that you run the Erboy for them.\n\nReview 42:\nThe hotel staff were very friendly and helpful. The hotel's location in the old city puts the guest within easy walking distance of many major attractions.The rooms are large and well appointed, and very well maintained. The terrace restaurant has excellent food and magnificent views.\n\nReview 43:\nIt was great. The service was perfect. The personal is very nice.\n\nReview 44:\nWe have just returned from our holiday in Istanbul where we stayed in Erboy hotel.The hotel is really a good choice and its main advantages are as follows: 1) Hotel location is perfect as most important touristic attractions are within walking distance from it 2)Tram stop is very close as well (not more than 100 metres from the hotel) - you can \"use it\" to travel to more distant parts of the city 3) In spite of the fact that the location is so convenient it's very silent at the same time ( the street where the hotel is located is not very busy and the tram is not audible either - the latter is very important to mention as many hotels in Sultanahmet overlook the tramlines) 4) Hotel staff is very friendly, communicative (good level of English) and willing to help 5) You get exactly what you expect to get (room pictures on the web reflect the reality and all the complimentary services are delivered) - this may be taken as granted but it is not so obvious in Turkey Ania i Dominik\n\nReview 45:\nHotel Erboy, I've stayed here last week for my citytrip to visit the beatiful city Istanbul. The Hotel is located near all the sightseenings and you can visit everything from a walking distance when you stay in this hotel. The rooms are clean and the hole building looks very nice there was nothing in this hotel and the restaurant that I did noy like. Really if you visit Istanbul you should stay in this hotel! Istanbul is a great place to be the most of the people are all very friendly and polite and everything on the streets looks clean you can see that everyone loves his country. On top of the hotel there is a nice restaurant where you have a perfect view and the food there but also the breakfast taste good. My special greetings to Ali from the restaurant, and in fact all the staff from Erboy hotel are nice.\n\nReview 46:\nThe service and rooms were of good quality. There is free use of computers and wifi in the rooms 24 hours. Room service is limited but still available. Good points: - Relatively good price for the comfort - Friendly staff and porters - Very good restaurant upstairs on the terrace (make sure to book) - Very good location, close to a tram stop and barely 5 minutes walk to Topkapi and the Hippodrome (centre for attractions such as Hagia Sophia and Blue Mosque). Bad points: - My room didn't really have any view and looked dated. - TV was an old and small CRT - No Shampoo (but had small soap dispenser) - no other toiletries provided - Ordered sausages and chips for 9TL (thinking of Turkish Sausages) and received spam and french fries with ketchup - Hot menu on breakfast could have been better (just chips, scrambled eggs, spam and hard boiled eggs)\n\nReview 47:\nI and my colleague from Tajikistan had been in Istanbul in December 2008. We had a workshop there. We stayed at Erboy hotel. The hotel is very comfortable, location is very convenient, it is near by famous Blue mosque, Sophia museum, and from other side is beautiful Marmora Sea, that morning time you can take a walk near Sea and evening time have round trip on ship. Hotel personnel are very attentive, the Cooks are excellent. and There are all conditions for both Rest and Business meeting. It was we very like for us to stay in this hotel, many thanks to hotel\u00e2\u20ac\u2122s staff and special thanks to Ayshe Sancak best relation manager and to Jan Berk reception for nice hospitality. The Istanbul is beautiful city there are a lot of places that you should visit, and best place for stay is Erboy Hotel!\n\nReview 48:\nWe booked the Erboy primarily because of its location to all the 'must see' sights of the old city of Istanbul and because we found most of the published reviews were positive. We were very glad we did. The postion is just great, the staff very friendly and helpful and the rooms although small and a bit old, were very clean and totally acceptable. The breakfast room was a terrific place to start the day. Truly a meeting of all the peoples of east and west. The choice of foods was amazing, catering for the tastes of many cultures and plentiful. Again, the service was instantaneous and friendly. The rooftop garden restaurant was fantastic, with simple good food and service at cheap prices and a view across the bosphorous to die for. Try it for an evening meal in the warm summer evenings. Thoroughly enjoyed our stay in Istanbul at the Erboy. Will return.\n\nReview 49:\nWe stayed in the hotel Erboy 29mar-03apr12 and the whole stay was a very pleasant experience. We liked the hotel itself, the great location (close to all major sites in Old city), the rooms (renovated, with flat TV and spotlessly clean), the friendly service and the restaurant with delicious cuisine very very much! Everything is arranged for comfortable and pleasant stay so the guests can really feel at home! Nice addition to a fairly good price was a free airport transfer and a free dinner on our arrival day at the wonderful restaurant Pasazade - delicious food and great service! The kettle and small bottle of water in the room helped us to warm up after a chilly rainy day. Would like to thank all the friendly and helpful staff of the hotel and special thanks to Ayse Sancak, Guest Relations Manager! She kindly answered some of my questions I've got while planning the trip, helped with any queeries in the hotel during our stay and it was a nice surprise to get a Thank-you letter upon my arrival back home! If I visit Istanbul again (and it is definitely worth it) I would stay at Erboy!\n\nReview 50:\nAs soon as we got there, they sat us down and asked if they could help us decide what we wanted to do while we were there. We gave us some tea and were so helpful we almost beside ourselves. Although the rooms are small they were very comfortable. The location couldn't be better. Also, we ate at about 7 different places. The hotel restaurant was the best food and service as well.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31510, "query_start_index": 31512, "query_end_index": 31512, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "90%", "inner_docs_start_indices": [176, 903, 1269, 1601, 1857, 2777, 3277, 3979, 4992, 5348, 5707, 6379, 7173, 7867, 8431, 8922, 9208, 9686, 10480, 10675, 11447, 11798, 12375, 12585, 13421, 13697, 14436, 15492, 15936, 16406, 17345, 18210, 18495, 19410, 20502, 21613, 21906, 22470, 22849, 23705, 24580, 25235, 25533, 25611, 26614, 27447, 28314, 29127, 30003, 31117]}
{"id": "2515990", "pid": "2515990", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the Handlery with two small children and had a good room although with no view but quiet and comfortable beds. Service was excellent including organising a doctor and letting us back into the room after checkout because we forgot our travel documents. It was clean, the pool great for the kids. Only negative point is breakfast and food in general next door at the daily grill. The vouchers get you a very average breakfast, service is not efficient (impossible to get hard or soft-boiled eggs) and the dinner we had there was very average. If possible have breakfast somewhere else. Otherwise great location for tourism and shopping. We would go back to the Handlery.\n\nReview 2:\nFront Desk service atrocious. Very aloof, lost luggage in hotel! Stayed for 4 days, rooms comfortable but noisy-even club area. LOCATION and tour groups is what saves this hotel.\n\nReview 3:\nOn a recent trip to the city (SF) we had the pleasure of discovering The Handlery Hotel at Union Square. It is centrally located, clean, updated & the service is excellent. While our suite did not have a view, it was ultra quiet and provided a restful place for us in between our city ventures. We highly recommend The Handlery Hotel, located near the cable cares, Union Square and one of our favorite breakfast spots, Sears Fine Foods.\n\nReview 4:\nWe checked into the Handlery for 5 days. The room was tiny for two queen beds. We barely had room to walk around. The noise level was tolerable, but quite noisy, especially the guy playing the steel drums in the street. It was a one of the cheaper hotels in the heart of Union Square. We booked it not knowing a thing about the San Fran area. I would not stay here again. And the worst part, you had to PAY for Wifi! We are in 2009 people...get with the program!\n\nReview 5:\nThis was our first stay at the Handerly and we loved it. The location was fabulous and the rooms were very nice and clean. We had a great view from our window of Geary Street and loved having the window open to hear the sounds of the city. We were able to walk to the shops on Union Square and also to the Curran Theatre that night. We went next door to the Daily Grill and had wonderful appetizers before the show and was very pleased. It was a fantastic stay! !\n\nReview 6:\nI'm not a tough reviewer but i can't say i loved everything about this hotel. The location is awesome, reception people are adorably polite and the service was fast. The only problem is the noise you here from the street, which could be resolved by changing the window frames! It was really close to Union square and a lot of good restaurants around it. The mini bar was empty !!!! Or i may say, there was no mini bar in my room which is quite ODD!! TV was nice and i easily found my fave shows on it. Room service was good, I loved the Arabian coffee they put in rooms ! Internet is really low that you can't watch any netflix movies online! ( I used my iphone to check my emails - it was way, way way faster ) I can say if you are staying there for fanciness don't do it, go to Hilton which is only 20 dollars more a night and is right in front of the street ( though Hilton is bottom of a hotel ! ) but if you are staying here for business it is a good one.\n\nReview 7:\nWe stayed here for 2 nights. I would definitely recommend the Club Rooms. I didn't find it noisy, but then we were facing the pool. Actually the people in the pool were really noisy, but then we were in bed by 8pm with jetlag! But other than that, the noise levels were fine. Friendly, helpful staff. I'd recommend Lefty's (just turn right out of the hotel, and it's next door) for breakfast - half the price of the Daily Grill - although the Daily Grill was rather good. Excellent spot for shopping and the cable cars. Definitely recommend this place.\n\nReview 8:\nwas very pleasantly surprised with this hotel, wasn't expecting very much but it really is lovely. Our room seem like one of the newer ones and it was nice, the windows and the like are a bit dated but it never bothered us, we were there to sightsee. Pleasently surprised that we got breakfast vouchers, we hadn't been expecting them and the breakfast next door really set u up for the day. Any of the staff we encountered where lovely and very helpful, housekeeping went out of their way to get us a travel plug and where in r room in minutes, I was expecting them to take their time, she even came in and helped me get the iron going, so hats off to her. Very central location for everything.\n\nReview 9:\nCheck in took a while as it seemed as though there was a language barrier between all the english speakers but was happy to get room and retire to double/double room with view of brick walls however I was not worred about this. We found someone elses body hairs in the bathroom so the room was not cleaned properly During the night, it rained and the noise was terrible. My family and I could not sleep at all so I approached the manager stating the issue and after hearing some feable comments where he contracticted himself a few times and I noted the classic phrase from him when I stated \"I choose a hotel on being able to get a good nights sleep\" to which he replied, \"not everyone chooses a hotel to sleep in\"???? So if you want a nigth listening to rain, this is your hotel. We were moved to another room which did not have the problem but still was not cleaned properly. I will make arrangements to stay elsewhere in future but maybe I was a one off judging by other opinions.\n\nReview 10:\nThis place is a charming boutique hotel right off Union Square and in walking distance to Chinatown and SOMA and there are some great little places right there on the block. The concierge and staff are gracious and welcoming and although we didn't use most of the amenities they offered, it was ample for a week-long get-away. We had a King room in the newer section, which they said was nicer than the older front areas. I could see down from the balcony into one of the smaller rooms and it looked cozy. My only issue was the low water pressure up on the 7th floor and there was no exhaust fan for the bathroom. Other than that, it's almost more convenient to come in the back of the hotel at O'Farrell St. than to weave your way through the front and up and around to the back half.\n\nReview 11:\nWe stayed at the Handlery Union Square Hotel club room 6 nights. It was the most restful stay that I have ever had in a hotel room. It was pricey but well worth the money. It is within walking distance to transportation and close to the Powell Mason cable car line. We were very impressed with the cleanliness of the room, the amenities and the friendliness of the staff.\n\nReview 12:\nWe returned to this hotel for the 2nd year running as it was so great last year. Had the same room (pool facing balcony). Great staff on the desks, nice clean reception, large clean and well equipped room. Received wine on arrival and vouchers for breakfasts next door in the Daily Grill. Excellently placed in safe area close to all transport links. Would stay nowhere else in San Fran.\n\nReview 13:\nWe arrived late, the flight had been delayed, the San Francisco immigration computer system had crashed - we were exhausted. Our room - in the newer part of the complex - was large, clean and very nice and the bottle of red wine and complimentary goodies waiting for us was a lovely touch. Small gripe about having to lug our bags up that small stair case but everything else was great. Staff were very good and the room had everything and more than we required.\n\nReview 14:\nWe stayed for 5 nights for our honeymoon and seriously wished we'd gone else where. The front of desk service was terrible with lack of manners and not a care in the world that we were paying customers. There was a dirt towel in our room, air con that didn't work and the room was located next to the ice machine and lift so we asked to be moved. Due to it being 'busy' we only had the choice of upgrading at our cost. We are glad we did the room was alot bigger but needed updated and no curtains just flimsy wooden blinds. I really would recommend going else where if not I've warned you.\n\nReview 15:\nI took my son here for his birthday on December 20 and 21st and we had a wonderful trip. The hotel was beautiful and all the employees we had contact with were exceptional and very helpful. The Handlery Hotel really made our trip special and made both my son and I feel like we were part of their family. I would definately recommend this hotel and can't wait to go back myself. The location was great, we felt very safe and all the stores were an easy walk from the Hotel. We had dinner at the Daily Grill and the food was outstanding - I had the fish special (Hazelnut crusted Mahi Mahi that was out of this world and my son chose the marinated skirt steak that he absolutely loved).\n\nReview 16:\nI've stayed in many nice hotels around Union Square over the last 7 years - this is not one of them. Staff is not helpful and borders on being rude. Room was very small and bathroom is outdated. Bed was confortable but unfortunately in front of a window that rattles in the wind and covered with a blind that does not block the morning sun. I typically stay at a Personality Hotel, not sure why I strayed. Live and learn (and beware of Teena at the front desk!)\n\nReview 17:\nMy husband and I stayed at this hotel for a getaway weekend. The valet parking is behind the hotel and they do not offer an elevator. You have to walk up and down the stairs to get to the front desk. The staff are rude and do not care about customer satisfaction. We paid over $200 a night and the room was smaller than my closet. It was old, smelly and our room looked out onto the main street which was very noisy. In the morning, there were picketers outside across the street, which woke us at 6:50am. When we called the front desk, they apologized but did nothing. When we checked out, we were not asked how our stay was or thanked for our business. I wouldn't stay here again if it was free. Do not stay here...buyer beware!\n\nReview 18:\nMy husband and I stayed a night at this hotel Saturday, Feb 18th. We purchased their romance package which included Champagne and chocolates at check-in, breakfast in bed and a late checkout. We could have checked out as late as 2pm. The front desk was great for check-in, quickly answering all questions and the valet service was very quick upon entering and exiting. The room was clean and roomy, king size bed with sofa, chair and coffee table. We enjoyed the little extras in the club room: robes, lighted vanity mirror, in room tea and coffee, and shoe buffer (even a scale in the bathroom, but I avoided it). Our only complaint about the room was the lumpy pillows. The loud bachelorette party coming through the hall at 2:30 didn't even bother me because a year and a half ago I was the bride at one of those loud bachelorette parties staying in a suite at the Handlery. The location of this hotel is great. Very close to shopping, one block from Union Square. We walked most places or caught a cab right out front. Enjoy your stay.\n\nReview 19:\nAfter hearing about the Handlery on KGO radio we were excited for our visit. Our room was small but clean. We had a tiny balcony that overlooked Geary Street. We were told at the front desk that this was an upgraded room. We were very disappointed, because the noise from the street kept us awake all night and into the early morning! The sliding glass door leading to the deck was old and did not help keep out the noise!\n\nReview 20:\nWe stayed at The Handlery for 6nights for our Honeymoon. The staff were great and so accommodating. We weren't happy with our first room but within 5 minutes they had moved us to a lovely room and had all our luggage moved. The concierge was so helpful and approachable. Although the hotel was under going some construction, there was absolutely no impact on us as guests at all... We would recommend this hotel to anyone planning on going to San Francisco\n\nReview 21:\nwe just completed a 2 week holiday to LA and San Francisco staying in 4 hotels. The Handlery was the only one we werent happy with because they didn't seem to care whether we were there or not , much less if we were enjoying our 4 day stay. The worst offender was probably the concierge who seemed to think we were honoured to have him sell us our MUNI passes. The bellboys were friendly and efficient. Shame about the rest though, cos with good front of house staff it could have been much nicer. The location was great, the beggars intimidating for the elderly member of our party and unpleasant for the rest of us.\n\nReview 22:\nStayed here for 5 nights for our 25th wedding anniversary. Ron at reception greeted us very well and offered his congratulations. Gave us a lovely room with balcony overlooking the city. Nice big room with fridge. Weather was lovely and warm when we were there so the pool was great to come back to. We have stayed here before in the \"standard\" rooms but the club rooms were well worth upgrading to. Hotel is also in an excellent location. Would certainly recommend this hotel to anyone coming to San Francisco.\n\nReview 23:\nStayed here with my wife for 5 nights in early August. Had stayed here last year and was very happy with it. Got a complimentary upgrade this year to one of the lounge section rooms. Huge room overlooking O'Farrell Street. Not much noise from street. Breakfasts next door at Daily Grill were great. Hotel is in a fantastic location next to Union Square. Overall, we loved the Handlery.\n\nReview 24:\nWe just got back from our trip! This was a great location! Right in Union Square, this was our first time to San Fran and we were quite impressed with the closeness to all amenities. The room had a kind of a stuffy smell but we opened the windows and it was fine. We had two queens and the room had a wall that kinda blocked the second bed so that was good when one of us wanted to read and the other wanted to go to bed, you didn't get too bothered. The beds were supercomfy! The staff were great. Lefty O Douls next door was yummy, we had supper and breakfast there a couple times-they serve starbucks coffee....not quite as good as Tim Hortons but it'll due :) jj This was a great location and hotel for the value.\n\nReview 25:\nI have just finished a 3 night stay at the Handlery...Being an Aussie I have heard alot of how wonderful the service is in USA.... Not the case here!! I should state that at checkout I met a front desk staff member named Shirley who was so lovely... she deserves a promotion.. ALL other staff were unfriendly, rude and unhelpful... Housekeeping was quite poor, the same piece of cardboard remained on my sink for entire stay....\n\nReview 26:\nWe found our room to be way too small. Our window faced another part of the building so we had no view. The room/hallways, etc were very clean and I thought the staff was nice/helpful. It was convenient to the convention center, Chinatown, shopping but I would choose something else next time.\n\nReview 27:\nStayed 23 to 25 Sept inclusive. Arrived 10am - Check in fairly quick. Bags stored until room ready after 3.30pm. Room on 7th Floor - Very noisy due to street noise (OK it is in a busy shopping district) A/C was noisier than street noise and essential if you were to breath as bedroom window was sealed and temps were in the 70's. A/c was too noisy!. Hotel is central so good for shopping and close to the Powell/Mason Cable car. Tip go the stand at Powell at busy times for a reasonable chance to get on. Breakfast at Lefty O'Douls four doors down from hotel is better value than Daily Grille. Go to Powell and take the F street car to Fishermans Wharf, very scenic and a lot less crowded than Cable Cars. Lots of panhandlers on the streets. Choose another hotel if you can this one is not great value.\n\nReview 28:\nWe stayed for the first time in December, 2011 for three nights and we loved it! We have been going to San Francisco for over 20 years during the holidays to shop, staying at various hotels near Union Square, but none have the personal feeling that you get at the Handlery. We booked a Park and Stay package, and no one could come close to the price and value. We were so happy with our stay that we booked New Years Eve. Our experience was just as wonderful and this time we stayed in the historic building looking out on Geary Street. What a great room. We also had an amazing dinner at the Daily Grill which is attached to the hotel. This hotel offers everything, with an intimate feeling. It is a family owned hotel, and they make you feel like family! Larry and Sharon Gardiner, Isleton, CA\n\nReview 29:\nMy family and I stayed here for 6 nights in July for the first segment of our California holiday. The hotel may not have the greatest front elevation but internally it's fine. Our room was excellent, spacious and clean. The location of the hotel is also excellent with it being so close to Union Square, cable car lines, shops, restaurants etc. I would not hesitate to recommend.\n\nReview 30:\nThe service is awful and very understaffed. Took more than 30 min to check back to bell for hold and longer to get it out of hold. Poor communication within the hotel organization. The bell nor the concierge to get the valet to pull the car out. When inquiring for a late check out in late night/ early AM, were told to check in the \"Morning\". It's inexpensive and there is a reason for it. You get what you paid for. Will never stay here again.\n\nReview 31:\nWe stayed at The Handlery last week as we wrapped up a great week of vacation in Northern California. We liked the convenient location of The Handlery and the walk to/from the BART station was easy. Also nice to be near the cable car route since that was on our list of things to do. The room was nice. Comfortable bed. Having the mini fridge was also convenient. Even having a full size tub was a pleasant surprise. Herme was GREAT! There is a reason that he was employee of the year. After the front desk accommodated our early check-in, he helped us with getting our luggage to the room, back down the next morning to their storage area, and did it all with a smile and great attitude. He also provided some great suggestions/advice as to how to get around town. Priceless as we wouldn't have even known on our own. We didn't have as great of an experience in working with the concierge though. While he wasn't rude, he didn't seem to match the friendly and personable attitude that the rest of the staff seemed to have. Certainly an area we saw as an improvement.\n\nReview 32:\nThey allocated an internal facing room - no window ! well it did but with a brick wall outside it. Had to pay $40 per night to update to a Club. That room was equally bad. Tired deco, musty smelling and in desparate need to refurbishment. The whole place smelt unclean. My daughter is convinced is is Hanunted (clearly not). Dark and dsimal and VERY overpriced, we paid less per night at the Mirage in Vegas the previous week. Luckily we were only staying 3 nights, any longer and I would have found alternative accommodation. We stayed out for 12 - 13 hours a day as we could not stand to be there. On a positive, the hotel is in the best location just off Union Squre with great access to the cable cars, trams and the F line. If you want a nice hotel to enjoy after seeing the many sights of San Fran, please DONT book this hotel.\n\nReview 33:\nExcellent stay for 5 nights. Have stayed in the sister hotel in San Diego and this is the same high standard. brilliant location right on union square. A large room with all of the usual stuff you expect in the USA. Great standard of hotel for a great price . The only warning is if you want a quiet night the rooms at the front are a little noisy from the traffic on the street, but hey get out and enjoy it and you will be too tierd to care. ! Check out the Gold Rush bar around the corner , a fab little place. Its all in the location baby !\n\nReview 34:\nIf you are looking for accomodations like the Ritz, forget it. However, you cannot beat the Handlery for location and value. I stayed six nights and found it very clean and comfortable, along with an excellent staff. Arrived early and was given an early check-in with no hassle. The person at the front desk was very friendly and accomodating. Room was small but more than adequate for this single traveler. Bed very comfortable! The room could not have been cleaner, and it was serviced right on time every day with plenty of fresh towels and toiletries. The concierge was extremely helpful. Most of all I found the Handlery affordable and the location is superb, close to everything, and the cable car is right around the corner. Try the wonderful restaurant attached to the hotel (Daily Grill). You won't be disappointed! I would definitely stay at the Handlery again.\n\nReview 35:\nThis was my first trip to San Fran and after going through many hotel reviews and rates, I chose The Handlery. My girlfriend and I stayed in a Premier King room with a city view. It can get kind of loud, but not too loud. We were both fine with the room. When we did check in they did offer to move us to a higher room where the outside noise would be lower, but after checking into our room we were quite happy with it. The room was clean. Thats pretty much all i need to say. A clean room can make or break the whole stay. Housekeeping was very nice as well. Concierge was very informative. Knows a lot of places/things/sights to go/do/see I know this shouldnt really matter but the tv channels only had basic channels!! its ok though as we were out in the city most of the time. The location is great!! Minutes away from Chinatown and the shopping districts. Lot of great places to eat nearby. Overall our stay here was very nice and i would gladly stay at the Handlery again next time i visit San Fran. Thank you Handlery\n\nReview 36:\nThis may be a fluke, but I had a very strange stay at the Handlery in July of 2007. When I arrived in my room, it wasn't clean, and the door was actually propped open. There were used towels and washcloths on the floor and it didn't look completely cleaned. After informing the front desk I took a walk, and returned to find my door propped open (now with my luggage in the room) and the towels picked up, but trash on the nightstand, the previous occupant's VISA bill. The phone didn't work, and neither did the wireless network. Normally hotels in SF or NYC often have quirks like this and you're lucky not to take a second mortgage to pay for it, but I still didn't have a great room experience. The staff is incredibly friendly and professional and so the room experience may just be an abberation.\n\nReview 37:\nYou have to pay for wifi - $9.95, which I wasn't pleased with, but I accepted. What annoyed me was that it sucked - speed was awful. Cell phone coverage is non-existent in the rooms, especially as they have wire mesh built into the glass - this literally creates a faraday cage to kill your signals. Open the window if you want to get signal! Rooms are ok, beds squeak which was annoying. Walls are thin, most people staying here seem to be noisy college kids, drunk and happy - but annoying. Overall... not worth the money.\n\nReview 38:\nIn these times of tiny rooms this hotel offers big rooms and great location by Union Square. Annex to the hotel lobby you will find a fine restaurant that has hearty breakfast a la carte.\n\nReview 39:\nThe main reason to stay in the Handlery is, of course, the location. Couldn't be more perfect. But there are a lot of other hotels on the same block, so... The rooms (we had three) were the smallest we 've had during our whole trip, but that's not that bad. Much worse were the beds. Frankly, I'm at loss for words to describe these tiny little beds in these tiny little rooms. It is impssible for two adults to sleep in it. Don't even try, I did, it does not work. Service of the staff was ok, but nothing special. Have had cleaner rooms too. (hairs in the bathroom). I was invited, so I don't know the price, but I suspect that it's barely worth the money, if at all.... Next time in San Fransisco, I'm certainly going to try to find another hotel.\n\nReview 40:\nStayed here for 3 nights and have no complants. 1/2 block to Union Station, Cable Car stop, and excellent food. Eat at Lefty O'Douls next door, great food. Shop Union Square, China Town, and ride the elevator at St Francis. Rooms were not huge but we only sleep here so not an issue. The beds could use an update, but were were so tired it didn't matter. Still no complaints. We did the park and stay option and it worked well. Excellent vallet staff that were promt and courtious. We did not move the car much and used the MUNI pass for 3 days. Worked great. Rode Cable cars, buses, and electric trolleys, lots of fun. Handlery is very authinic and historic, classic San Francisco.\n\nReview 41:\nAs with all the downtown hotels, the Handlery really sticks it to guests during \"Oracle Openworld\" week. Minimum nights stays and overspriced rooms. When not during a convention, the Handlery is moderately priced and is in a great location. The bar / restaurant is also a rip-off with their drink (wine) prces and limited menu. If you stay anytime there's no Moscone event and eat at any of the great restaurants nearby you'll be quite pleased with the location, rooms and staff. Just avoid the place during Oracle Openworld. I really wish they would move Openworld to Las Vagas or Orlando so more people could afford to attend.\n\nReview 42:\nGot their late at night after an exhausting delayed flight, Dont travel TED (UA). Hotel quickly booked us in and brought up our bags, there was a botel of bubbly waiting in ice which had melted, due to us being late. Staff and housekeeping where polite and friendly, room service was great. What did it for me about this hotel was the location, a stones throw from union square, around the corner from china town. Loads of designer stores and shopping malls. A 5min taxi ride to the piers. I would reccommend taking a helicopter ride of the city.\n\nReview 43:\nI liked the historic hotel room and found everything to be very clean and in order. The staff was super friendly and eager to help. I made a couple of mistakes in booking my room and the front desk staff had it fixed with no questions asked. The only reason I won't give it a 5 star is the charge for wifi access. Nice enough that you can buy what you need, but in this day and age wifi is pretty important for figuring out where to go and how to get there in a big place like Union Square San Francisco.\n\nReview 44:\nOur first time to San Fran and we loved the Handlery! When we made the reservation I mentioned that it was our anniversary. The president, John Handlery, greeted us and then sent us a wonderful bottle of wine to enjoy! Our room was a decent size for a big city, nice comfy king bed, fluffy pillows. We wanted a street side room despite the reviews of noise. We wanted to be able to look out and see the city. We had a big bay window with a great view and it was a bit noisy, but it didn't stay noisy throughout the night. There was a great street band outside our window that ended by 10 pm. We heard some garbage trucks but we were so tired after walking up and down the hilly streets there, we slept pretty well. Service was great, everyone was so friendly and efficient. The Daily Grill attached to the hotel was excellent also! Macy's, great restaurants, and tons of shopping were on the same street, so so close (too close,lol) Perfect location! We loved the Handlery and will stay there again on our next visit to San Francisco!\n\nReview 45:\nMy assistant booked rooms here for my partners and I because SF was nearly sold out, and because the reviews were not bad. As I texted to her immediately upon my arrival in the room - never again. The hotel is super odd - you need to go up a flight of stairs (no elevator), across and open courtyard with a pool, then into another building, to get to the elevators to most rooms. The people a few doors down from me took full advantage of the medical marijuana laws in CA to keep the hall reeking like a dorm. The room was moderately clean, the bed not fully uncomfortable (although the pillows left a lot to be desired), and the location is convenient. Despite these facts, the three of us felt disdain for the property and would not return.\n\nReview 46:\nI always tell people that I love this hotel. We stayed last month and we had our best ever stay. The reasons are to follow: **Everyone on the staff is very nice. They understand that guests are on vacation, and they give their best consistently. The concierge staff went above and beyond for us when we had a box that we sent via Fedex returned (after our departure). The bell staff, Front Desk, everyone was so nice and helpful.....every time you come in contact with them! **Daily Grill is a great restaurant with a great bar. Ken (our favorite bartender there) remembered what my husband likes to drink even though it has been 3 year since our last visit! He is a class-act who gave us great tips on places to visit in Sausalito. Food is really good (try the spinach mashed potatoes). **Rooms are nice, great beds, bedding, pillows. We had a room with a balcony that overlooked Geary Street. Wi-fi is free. **Location is great. It's near so many restaurants, bars, stores. Transportation is easy from there because it's in Union Square. We will definitely be back! Kudos!\n\nReview 47:\nThis hotel is very good and well situated. Our original room was on the front of the hotel which we found to be extremely noisy (from the bar next door and also the cable cars in the next street). However, the next morning we asked if it was possible to change rooms and we were given a room at the back of the hotel immediately. The facilities at this hotel are very good - heated pool, gym, internet access etc. The staff are very helpful and service is excellent. The restaurant serves a varied and high quality selection and overall we would say this hotel is extremely good value for money.\n\nReview 48:\nWe felt most welcomed and comfortable at the Handlery. The staff were most obliging, the breakfasts very good, cleanliness excellent, and comfort of room and beds made it a haven after hitting the top tourist spots and shopping. Very convenient for lots of restaurants - we ate Mexican, (twice), Chinese, Italian and snacked at close convenient locations, at reasonable cost.We loved the family aspect, and so much appreciated a friendly and welcoming call from the owner, Jon Handlery. (On the hotel website, check out the videos - brilliant!). This will be the hotel of choice for our next visit!\n\nReview 49:\nStaying here for a few days was good enough except for the overly-soft bed that killed my back which I felt when I returned home later. The worst thing of all was that 2 months later, the hotel charged us again from our credit card. We telephoned & was told there was no record of payment & they thought we left without paying. How is it even possible to believe that when we handed back the keys, received our receipt, etc? Eventually, our original payment was located & we received a refund & whilst we weren't upset about the error happening, the fact they didn't bother to contact us BEFORE deducting our credit card willy-nilly did. They could have telephoned or emailed (they had been emailing advertising with no problems) to enquire but didn't bother so we had to call them at our expense (international). The lady who sorted out the problem was apologetic & handled it all quickly & efficiently & offered to refund any difference with the exchange if it went against us. We did lose out with the exchange rate plus the telephone calls but we couldn't be bothered pursuing this further & just wanted it ended.\n\nReview 50:\nSF hotels are really expensive and I got a double for les than 150 with tax/fees. I requested a quit room and that is what i got. The lobby is pleasant and the restruant breakfast was very good. As i expected the room was very small and i was slighty dissappointed with the bed and pillows but for the money its a great value for a short stay in SF.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32457, "query_start_index": 32459, "query_end_index": 32459, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 869, 1059, 1507, 1981, 2456, 3428, 3992, 4698, 5694, 6492, 6876, 7276, 7751, 8354, 9052, 9526, 10269, 11321, 11756, 12225, 12855, 13379, 13777, 14507, 14948, 15254, 16069, 16877, 17269, 17727, 18807, 19653, 20210, 21094, 22132, 22947, 23484, 23684, 24447, 25142, 25783, 26342, 26859, 27906, 28661, 29748, 30356, 30967, 32097]}
{"id": "2514804", "pid": "2514804", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI found this socalled \"Grand\" hotel by tripadvisor and booked a double room by phone. The hotel is near subway, Although the location is good, but the services are awful. After my GF and I checked in, we found the room is very small PLUS it's very noisy B/C it's third floor and towards the street. So I called the reception to switch the room. But the reception refused to do so, because ALL THE ROOMS ARE FULL. What a lie! We checked out immediately. That's the worst hotel I've ever stayed.\n\nReview 2:\nThe room was small and noisy but the bed was comfortable i should say. the manager was so rude,I asked him about some hair conditioner and he said you are paying 125 euro per night what do you expect!!!!!! and he expect me to clean his hotel room az he mailed me that may room was not clean enough when I checked out!!!!! I can't believe that any one says this hotel has friendly staff!!!! !\n\nReview 3:\nLike some other reviewers, my visit to this hotel left me with a feeling of indiference. There was nothing much wrong with it, it was just very average. The rooms are okay, just a bit small and bland. You can hear the metro running underneath the hotel at night, but its not a big problem. Don't underestimate how long it takes to get to the central tourist attractions from this location - you can easily lose 15mins on the Metro. The Bastile area is walkable (20 mins or so) which is a good area for more affordable bars and resturants. Overall - average, a little dissapointing, but okay.\n\nReview 4:\nThe Grand Hotel Francais was ideal for our trip to Paris. I did plenty of research on other hotels in our price range and thanks to Trip Advisor this one was the only one with NO bad reviews. All the reviews are true. The hotel is quaint and ideally located near many cafes, bistros, groceries stores and metro stations. The rooms are small but comfortable (and it depends on what you want, we went for the smaller one since we were going to be in the room that much) and quiet. We had Internet access and a safe for our laptop. The staff at the hotel are extremely helpful. They helped us with directions to various tourist sites, suggested restaurants close by and were overall pleasant to interact with.\n\nReview 5:\nAs other guests mentioned before, very lovely place to stay. Not very central, but with the Metro easy accessible. Very friendly and helpful staff. I can absolutely recommend this place!\n\nReview 6:\nJust come back from there. A great hotel, very clean and modern inside. We would stay again. And the staff were very helpful and friendly!! !\n\nReview 7:\nWe stayed at the Grand Hotel Francais for three nights from 19th March. This is a comfortable, well-managed hotel and well deserves an excellent rating. The staff on reception were friendly and welcoming and gave plenty of advice on places to visit, restaurants and even helped with our French! The hotel has the character of an old building combined with the comfort and cleanliness of a carefully considered renovation. Our room was spotlessly clean, well furnished with a well designed bathroom. We enjoyed the buffet breakfast with fruit, yoghurt, muesli and fresh croissants, although there was plenty of cheese and ham if required. After the first day our coffee order and room number was remembered by the lady running the breakfast room which was very impressive! We would highly recommend this hotel and hope to return.\n\nReview 8:\nMost hotel rooms are small in Paris so they need to be well furnished and well kept. This hotel is great and doing just that! We were in the large double room on 3rd floor with free Wifi, A/C, Minibar, nice bathroom, good water pressure and wonderful breakfasts. There are supermarkets, wine bars, sandwich shops, bakeries, bistros and Metro stations all nearby. We usually just walk to the larger Nation Metro station (7-10 min) for better connections into Paris and Les Galopins nearby serves awesome and great value food. We hired an airport transfer to get to the hotel and it was reasonable. If you are renting a car, the street parking are busy but possible in this area. A Navigation system is a must. (-)The only small complaint we had was when we slept in one morning; the cleaning maid open our door even when the \u201cDo Not Disturb\u201d was out front, lucky the chain was on so she close the door back up. So remember other than the DND sign, to bolt and chain up the door before you sleep.\n\nReview 9:\nWe've stayed in many different hotels in Paris over the years and this is easily the best. Modern, exceptionally clean and a decent breakfast (a first so far for us) and very friendly and helpful staff who couldn't do enough for us. A decent sized bathroom with a walk in shower, lots of large fluffy towels and the slippers were a nice touch too. It's slightly out of the way and there isn't much to see or do in the vicinity, but there are lots of nice restaurants and bars nearby (There is a good selection down Rue Montreuil) and Bastille is about a 20 min walk away. It's also away from hoards of tourists so you tend to be out with the locals as well.\n\nReview 10:\nMy wife and I stayed the first weekend of September for our 1st wedding anniversary and were upgraded to a larger room (albeit still quite small) and found a small bottle of champagne in our room on our special day! The hotel staff were very helpful and the location is literally next to Rue des Boulets metro (also close to Nation). Everything is accessible on the Metro from here! Paris is an expensive city but this hotel is good value by comparison, clean, modern and comfortable. We went to a couple of restaurants recommended by the reception guys - Les Galpins & Les Chardeneux (pricey!) for our anniversary and both were excellent. If you are into fitness/jogging there is a converted railway line which is now a park called Promenade Plantee which is pretty and a great 4mile approx run including to and from hotel! We would recommend this to anyone wanting good comfortable accommodation without being completely ripped off by Paris prices!\n\nReview 11:\nThis is a great hotel in a very good location literally a minute to a Metro station,and very close to a variety of shops,including bakeries,supermarkets and cafes. The staff were extremely friendly and helfull with travel,tips, on where to eat, and what to say if your French is limited..The room itself was quite small, but that is typical for Paris i am informed,despite the size, we had every convenience including a great shower,complimentary soft drinks etc,but oddly there was no access to an iron,the staff though arranged for my shirts to be ironed for me free of charge....the room was spotless and was also soundproofed, and the bed very comfortable,the towels were good quality as was the bed linen.. The staff though are a real pleasure to deal with and very attentive,the management even gave my wife complimentary champaigne as it was her birthday. If you are looking for a good clean friendly and comfortable hotel with easy access to the metro..which is a must.... this is it !!! We will be back.....hopefully soon...\n\nReview 12:\nIt's disappointing. I stayed in a small room where heater didn't even work. It was cold in the room. Room was small and cramped. Lot of noises from outside streets.\n\nReview 13:\nWe have just come back from a 4 day stay in Paris. We chose this hotel on the basis of price, availability and good reviews. It is a cosy place, more like a pension than a Grand Hotel! Room was small, but with all necessities, clean and comfortable. Breakfast was more than ample and unrushed. The reception staff were indeed very helpful and with useful advice whenever asked. The free wifi was problematic to connect to.But all in all a pleasant experience. The hotel is located in a quiet area, but just minutes away from Nation metro - a hub letting you visit most of Paris after just one switch or directly. I would highly recommend this hotel for any short stays in Paris.\n\nReview 14:\nStayed for 5 days. The rooms looked exactly like the hotels website. Nicolas and Zaid on the front desk were very welcoming, friendly and helpful. The hotel is near 2 metro stations rue des boulets and the larger nation in the 11th Arrondissement. The entire staff helped make our stay very enjoyable and I highly recommend the hotel.\n\nReview 15:\nEasy to find- straight down the road from Rue de boulets Metro. On arrival we were kindly upgraded to an executive suite as I informed in an email that it was our honeymoon. The most polite and helpful checkin staff we'd met! The room couldn't be faulted following a recent redecoration (they were just finishing the reception area). Champagne on ice complementary with a kind congratulations note. A/C was great, shower brilliant. Breakfast was simple yet exactly what you need for a day of sightseeing. Upon check-out were left our bags in the store at no charge for as long as we needed. Great Value stay, hopefully will return.\n\nReview 16:\nThis hotel is clean well located and friendly. The staff couldn't have been more helpful and made our stay memorable. I would happily recommend this hotel to anyone and will be back next year. Thanks very much and great value.\n\nReview 17:\nThis is a very clean, modern hotel run by efficient staff. Rooms are on the small side, but, hey, it's in a capital city and the price reflects that. It's in the 11th arrondisement which, on a map, looks a distance away from 'the sights'. Yet it's close enough to all those sights as there is a Metro stop 100 metres away and a bus stop next to that which gives you access, via the 'Visite Paris' ticket that every tourist should have. It's also far enough away to be away from wall to wall tourists and to get a taste of 'capital city' France. Bread shops, patisseries, good restaurants, all of which will be recommended by the staff at the hotel, abound in the area and there are other sights to see in an area of superb architecture. I can only recommend you put it on your list.\n\nReview 18:\nIt was well located in a very safe Parisian neighbourhood only 500 metres from the Metro. The rooms are small but very funtional and nicely decorated. The shower was fabulous with plenty of fresh towels each day. All the staff was pleasant and helpful but our favorite was Zyad who was not only super knowledgeable and helpful but outrageously funny; he really should be on stage. There were lots of wonderful restaurants nearby with very few tourists; this means they really work at friendly service. If you want to avoid the tourist trap areas of this amazing city, stay at this hotel. You won't regret it! (By the way, we are a mother and adult daughter from Canada.)\n\nReview 19:\nStayed here for a night while in Paris. The Hotel is right by the metro station so it makes for easy travel to all tourist sites. The guy at the front counter was super nice and very laid back. he spoke english very well and told us how to get to the Eiffel tower. The rooms are super small, but you only need it to sleep anyway so no big deal. The bed wasn't too comfortable, I like fluffy soft matresses, this one was thinner than i'm used to and a bit hard, but i had no problems sleeping.\n\nReview 20:\nWe had a great weekend in Paris and this hotel was excellently placed. Very close to a metro station made getting around easy. There was a warm welcome on arrival and the manager, who seemed to be on all weekend was superb - he recommended a great restaraunt close by http://www.restaurantlechardenoux.com/en which despite being really busy served great food at a reasonable (for Paris) price The hotel was clean and comfortable - fairly recently decorated in a modern style and the deep gloss red ceiling gave an interesting twist on a mirrored ceiling. Yes the room was a little on the small size, but you don't go to Paris to sit and admire the hotel bedroom!! Only down side on the room was that it was on the ground floor and had a small window which was high up due to the road outside rising up behind the hotel making it feel a little dungeon like The hotel only has a small breakfast room , which can be a bit cramped if you hit peak traffic.\n\nReview 21:\nThis is a small, family run hotel with comfortable rooms, well insulated from street noise (double glass). Reception is warm and helpful and the well-priced breakfast is ample and good. The hotel is located a stone's throw away from the Rue de Boulets Metro station (line 9), near Place de la Bastille. This is a much less touristy (the famous P\u00e8re Lachaise Cemetery is here) but lively area of Paris, with many restaurants and cafes. The hotel management takes pride in the property and in customer service.\n\nReview 22:\nStayed there 3 nights. Location is about 15 minutes from downtown (by metro or RER). As can be expected in Paris, rooms are quite small, but comfortable and very clean. Very friendly staff, always keen on assisting you with any information you may be looking for. The hotel is set on a relatively quiet boulevard, and windows have double-glazing: nevertheless, you cannot prevent some motorcycles to race down the boulevard, and you may hear a bit of noise (nothing major, do not worry).\n\nReview 23:\nA special thank you to the manager, Zaid. You and your staff made our Parisian trip an outstanding success. Everything was great,our room, breakfast and most of all our conversations with you. We felt like we were staying at the home of a good friend. Your advice and directions made every day a delight. Paris is fantastic, Parisians are warm wonderful people and The Grand Hotel Francais is the only place to stay.\n\nReview 24:\nGrand Hotel Francais was our first stop on a multi-city tour of western Europe for our honeymoon. It met and exceeded expectations. The staff was fantastic; very friendly, accomodating and volunteered helpful information without being overbearing. Just a very simple, clean and comforable hotel. The metro was convenient from the hotel, and the surroudning neighborhood had plenty to offer for dining.\n\nReview 25:\nWe stayed here 3 nights and found the concierge Zyed and his assistant Angela to be extremely helpful for all our typical tourist questions. These two work so hard to make sure our stay is as pleasant as possible. Our updated modern room was small, but typical of Europe. We found the area to be quite safe, with many nearby restaurants to choose for lunch or dinner. There is a supermarket directly across the street with a fabulous deli a few doors down that sell freshly baked baguettes. You are literally steps from the subway and access to anywhere in Paris. Boulevard Voltaire is a main boulevard with shops and restaurants galore. When we return to Paris, we will definitely come back here.\n\nReview 26:\nCheckin= fast, friendly, nice, lovely people. Room- small, smaller than small, but clean, nice, comfortable and better than 3 star. Breakfeast- fresh, quality, clean. free wi fi. good city access. stay here its lovely, but pay a little more for a bigger room then its 5 out of 5. I will stay here again.\n\nReview 27:\nWe stopped in this hotel for 3 nights and had no problems at all. Everyone from the manager to the cleaners were very friendly on arrival. Room is small (but perfectly big enough to 2 of us for 3 days) and comfortable, bathroom clean and tidy with fresh towels every day and good water pressure from the shower. Enjoyed the choice for breakfast - baguettes, croissants, cereals, yoghurts, fresh fruit salad, juice, meats and cheeses. Supermarket across the road was very convenient for essentials - water, etc Hotel is in great location, literally just 2 minutes from the nearest Metro station (Rue des Boulets) and bus stop (direct to Gard du Nord). Would definitely chose to stay here again.\n\nReview 28:\nI cannot say anything that other guests have not said before. This Paris hotel punches way over it\u2019s weight and is the best we have stayed in for several years. They have just got everything right. Thank you Zyad, we enjoyed our stay and it was a pleasure meeting you.\n\nReview 29:\nWe arrived at the hotel a little early for booking-in. Nicolas at the reception made us feel at ease staright away. He kept our suitcase and we went off to explore Paris. On our return the room was ready. The room was I must say spotless. The room was very comfortable and we had a good nights sleep. The breakfast was of very good quailty. I would recommend this hotel and would happily go back again.\n\nReview 30:\nJust got back on 14th May after a 3 night stay , the hotel was lovely and clean with modern rooms and the staff were very polite & the whole stay was fantastic , would def stay there again , the area is great around the hotel and everywhere we went the people were friendly and welcoming , you must try the restaurant called le n'yuman its about 200m from the hotel towards nation , its set just of the boulevard voltaire , their coffee is amazing and the staff are very friendly .\n\nReview 31:\nMy husband and I stayed at this hotel for three nights at the end of our month around France. The newly renovated rooms were a delight and larger than the usual Paris closets. I had actually only booked two nights and we had a large room with balcony and a king size bed, shower and bath. It was delightful and the staff were most helpful and gave great advice, especially when I realised we needed a third night. We had to move rooms, but got to experience another slightly smaller but very comfortable room. Breakfasts were good and we suggest you try the restaurant recommended be the hotel - Les Gallopins. It was friendly, cheery and good local food. We went back two nights. The area is a bit out of the trendy districts, but so close to the metro this is not an issue and the local neighborhood offers plenty of food, supermarket, cafes and laundromat options - great for travellers.\n\nReview 32:\nMyself,my mum, my godmother and her daughter stayed at the hotel for 3 nights and could not fault the hotel. I found it to be great value for money. The rooms were very clean and very comfortable. The staff were so helpful and friendly, and really ensured that our stay was comfortable. The breakfast was good with a choice of baguettes, croissants, pastries etc. This is by far the best hotel i have stayed in when visiting Paris (this was my 4th visit.) It was only 10 minutes into the centre of Paris if you take the nation metro line to franklin d roosevelt which locates you to the middle of the champs elysees. Around the hotel were plenty of restaraunts we ate in these every night and never had a bad meal. I would certainly advise anyone to stay at the Grand Hotel and will definately be staying there on my next trip to Paris.\n\nReview 33:\nWhat a wonderful 120 yr old hotel! It's newly rennovated and quaint. Zyad, the manager, is the most gracious host! What a great stay. I absoluletly would recommend to anyone. Very close to the Metro & RER. Did not need a car at all!\n\nReview 34:\nLike many others chose this hotel from the reviews I read. The staff are 1st class. Very friendly and helpfull. The bedroom was small but really well furnished, clean with a comfortable bed. The bathroom was modern with a walk in shower and again very clean. It is close to 2 Metro stations making it easy to get around and visit the sights of Paris with trains coming every few minutes.\n\nReview 35:\nWe had never been to Paris and were a little concerned with this hotel being so far out of the center. We were crazy! It is very close to the metro and within a few minutes you can be in central Paris! The staff is very helpful, the wireless internet is great. Our room was very clean and of a decent size! The Italian restaurant next door is fantastic if you want to eat close, skip the sushi restaurant tho. We had a great time and will definitly stay with Grand Hotel Francais again!\n\nReview 36:\nStayed here for a romantic 5 days. The hotel is located on a quiet street with a nice shop to get food just across. There is a metro station nearby allowing you to get into the heart of Paris easily. The staff are very friendly and give you good suggestions of where to eat locally. Rooms are clean, breakfast is good. You do hear the metro rolling underneath thorughout the night but it didn't really bother us. Excellent hotel - we thoroughly enjoyed our stay!\n\nReview 37:\nMy family and I stayed at the Hotel Francais (two superior rooms) for six nights in May of 2010. We selected it after reading TripAdvisor's reviews and were not disappointed. The hotel is near the Nation metro line which has several lines running through it. It is even closer to a smaller line. So it is easy to reach anywhere in Paris within 30 minutes or less. The hotel has been completely refurbished. Our room and bath/shower were very nice ... a bit small but no less so than most European hotels. Breakfast was more than adequate and well worth the extra cost. And the staff were very helpful. They answered all our questions and helped us book tickets to the Eiffel Tower. Their dinner recommendations were spot on. They even made an extra effort to call the National Library for me to determine if a particular document (codex) was available for viewing or only to researchers. Net, they satisfied our every request. I highly recommend the hotel. But book in advance as it has only about 30 rooms and was full when we stayed there.\n\nReview 38:\nWe needed to stay in a hotel for one night before our rental apartment became available and chose this one because of the great TripAdvisor reviews. We were not disappointed. Although our room was tiny, it was spotlessly clean with a comfortable bed and great shower. The manager could not have been more accomodating, from storing our luggage until our room was ready, recommending restaurants, making us coffee the next morning as we did not make it downstairs in time for breakfast, and calling us a taxi to get to our apartment. This does not always happen at American hotels. If you stay here, try Les Gallopins restaurant a few blocks away. Excellent food and service, and filled mainly with local residents. And there's a wonderful bakery across the street for a coffee and croissant.\n\nReview 39:\nMy partner and I stayed in Grand Hotel Francais for 4 nights in December and we found the room to be of a very good size (we had a superior), the bed was very comfortable, the room was clean the service at the reception was helpful. The location wasnt the greatest as it took about 25 mins to get into central Paris. The breakfast at first was ok, but after the 2nd day we found the choice limited. The TV channels were very limited. BBC world news or CNN were the only english speaking chanels. After a long day of exploring we had hoped to relax in our room before and after dinner, but the TV channels put us in a sombre mood as it was quite depressing listening to bad news constantly! We were recommended some fab restaurants by the hotel owner and the food was just beautiful. I would recommend the hotel but for a short stay.\n\nReview 40:\nOnly stayed one night but it was ideally situated and very clean and comfortable. Room and Bathroom small but when its only for sleeping it's not a problem. Breakfast adequate. Researched local restaurant through Tripadvisor which turned out to be fantastic also. Will never go anywhere again without checking here first\n\nReview 41:\neven though a lot of reviews said the higher rooms are the best, me and my girlfriend were given a room on the ground floor and it was amazing! the staff were so helpful and polite and their english was amazing, especially since we had little to no knowledge of any french. the surrounding area is lovely, with many restaurants and literally seconds away from a metro station. if noise at night does bother you though, do try and get a room higher up. fantastic 3 star hotel, wish we could have stayed longer but will definitely be back to this wonderful city!\n\nReview 42:\nThis hotel is perfect for a short break in Paris. Travelled in late January 2012. Hotel in a nice quiet area of the city but within easy travelling distance of the city centre and sights via the excellent metro system. We stayed in a standard room. It was quite small, but perfectly adequate for what we wanted. Very clean and well appointed. Very comfy bed. Beautiful shower room, towels changed every day. Only small niggle was that there was very little storage in the room. One very small wardrobe, no drawers or cupboards, but we coped! Breakfast was very good. Plenty of choice, all fresh and replenished regularly. Wonderful coffee! The reception staff were very pleasant and helpfull. All spoke excellent English, and were happy to give advice on how to get about and where to eat. They were especially helpfull to us when we had a small problem which needed their local knowledge and advice. Would not hesitate to recommend and would certainly go back there if we were fortunate enough to travel to Paris again.\n\nReview 43:\nThis was my wife and I's first trip to Paris so we weren't too sure what to expect when it came to hotels, but we were satisfied. By reading all the reviews my expectations were very high. Unfortunately they didn't meet my escelated expectations, but the experience was still fine. The staff was average, nice and informative, just like any other hotel. The rooms were small yet nice...you don't need a big room when you are in Paris...you should be outside except to sleep. They were clean...housekeeping was alright...no shampoo/toothpaste. They wanted to charge us 10 Euros pp per day for breakfast, so we just walked to the local bakery every morning on the way to the metro and saved a bunch of money that way. The location was perfect, as before mentioned, 2 metro stations within walking distance and the Nation stop can get you anywhere from Disneyland to the airport to downtown. I probably would stay here next time, but I would spend a little extra time seeing if there were any other options in town first.\n\nReview 44:\nI stayed here for one night at the end of a 4 night stay in Paris. The city was very busy at the time and I needed an extra night on my own after staying with a girlfriend at another hotel that was completely booked for the extra night when I needed a single. After reading the great reviews on Trip Advisor, I decided to try this hotel. I found it to be a good value with a very clean, quiet, and comfortable room. There was free wifi in the room, something that I always look for. It was a close-by, convenient location for my visit to P\u00e8re Lachaise cemetery, but other than that I found the location a bit far out. It is close to metro and RER, but it's not one of my preferred locations when staying in Paris, a city that I visit quite often. If you are just looking for value and don't mind staying a bit further out, this hotel would be a very good choice.\n\nReview 45:\nMy boyfriend and I stayed at the Grand Hotel Francais for 7 nights. The hotel is very modern and clean. I'd consider it to be more than 3 stars. The bed was very comfortable, great shower, walls are almost sound proof. Awesome wifi connections. Our room was a reasonable size for European standards -small but very cozy. Breakfast consist of: croissants, danishes, french rolls, variety of yogurts, many cheeses, cereals, ham & salami, juice, coffee & tea. The servers were super friendly. The hotel is in a good location, 2 minute away from the closest metro station that allows connections to all major must-go-to places. Streets are very quiet at night so you don't have to worry about noise. There are small grocery stores, brasseries, cafes, restaurants, boulangerie, pharmacies - all within a block radius. Would come and stay here in a heart beat. Great value!\n\nReview 46:\nPros: clean, friendly staff, optional breakfast with charge, right near two metro stations, quiet neighborhood, modern look & feel, slippers, free internet. Cons: incredibly small room, I think even for European standards. However, our friends were in another room which was larger, so depends on room. I would have preferred a bathtub. Not all rooms have them. Breakfast could be better. Location is great in terms of metro, but not anything else. Overall, I can see why this is a top rated hotel. I don't think you'll be disappointed. I just put the title as \"might try another\" because I think I'd rather pay a little more for a hopefully larger room in a location closer to tourist trips. :)\n\nReview 47:\nReally nice hotel, stopped for 3 nights in late February this year. Room is big enough, really clean, well decorated and in quiet area. Staff are really friendly and the buffet breakfast is excellent. Would highly recommend as a base for a trip to Paris. Close to Bastille area for young people looking for a great night out. I would only stay here when I go back to Paris.\n\nReview 48:\nThe Grand Hotel Francais served us very well. Very pleasant staff in this relatively small hotel which was excellent value for money. Although not centrally located, local Metro (Nation) is nearby. Breakfast is serve yourself continental down in a small basement room, but there is more than enough to choose from and a delightful lady keeping it clean and well stocked. There are small grocery stores about \u2013 a boulangerie opposite and several good restaurants within easy walk. Look forward to staying here again during future Parisian visits.\n\nReview 49:\nThe staff at this hotel are extremely friendly and helpful (even with a sense of humour!) and I fail to see how anyone could not rate their service as excellent. The rooms are clean and tidy with everything you need and ours (on the 6th floor) even had two small balconies and plenty of room for our baby's cot. There is a little noise from the metro but again the higher floors are quieter if you can get them. Its about a 2 min walk to a metro that takes you straight into the Champse Elysse and about a 5 min walk to a larger metro station serving various other locations. Def recommend for a reasonably priced hotel with friendly staff suitable for a short city break. Would have no hesitation staying there again - lets hope I get the chance!\n\nReview 50:\nWhere do I start, excellent hotel. I booked this hotel for my wife\u2019s 30th birthday and as always on special occasions you worry about the hotel. Well on this occasion it turned out to be a real treat. The room was spotlessly clean and very modern, a little on the small side but this is Paris and for what I paid, through the hotels own web site, I definitely can\u2019t complain. On arrival we were upgrade, I get the feeling this always happens. We were given the wifi access codes and a map of good nearby restaurants. We tried one just round the corner and it was great. Its close to two metro stops which is exactly what you need when in Paris. It is a little out of the tourist hot spots but the area is very safe and has a nice village type feel to it. It\u2019s worth having dinner nearby and just sitting out on the street watching the world go by. I get the feeling this little gem could be in line for a trip advisor good value award.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31268, "query_start_index": 31270, "query_end_index": 31270, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 681, 1084, 1687, 2405, 2603, 2756, 3596, 4602, 5271, 6234, 7280, 7457, 8148, 8495, 9139, 9378, 10173, 10856, 11361, 12325, 12846, 13346, 13775, 14189, 14899, 15215, 15921, 16202, 16617, 17111, 18014, 18863, 19108, 19508, 20007, 20482, 21536, 22340, 23185, 23518, 24091, 25124, 26155, 27030, 27910, 28618, 29004, 29562, 30322]}
{"id": "2514216", "pid": "2514216", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHotel is not too large to be impersonal, staff are friendly and polite. Whilst some rooms can be described as cosy (Small) they are all clean, comfortable and stylish. Some rooms can be noisy if the window is opened onto the one busy street adjacent to the side of the hotel. Very wide range of food for breakfast with fresh cooked egg dishes. The location is perfect for the British Museum, about 200yards (230 metres) and has good access to many of the Theatres by foot. Loads of small restaurants about and public transport is easily accessed.\n\nReview 2:\nI booked a stay here for my parents as part of an 80th birthday treat. The room tariff was 'pay on departure'. Wanting to make sure that my parents weren't charged, I rang the hotel asking them to make sure my credit card, used for the reservation, was the one billed. This has never been a problem for other hotelsin the past. However, I was required to complete a Third Party Payment Form, which was e-mailed to me. I did this, and was told everything was ok. However, when my parents came to check-out they were asked, much to their embarrassment, to pay the bill!! I complained to the hotel that their system had failed. The manager was going to investigate and report his findings. Prompt resolution - this would have been good, except that I am still waiting to hear!! If booking for others, ensure you pay up front - or choose a different hotel chain!\n\nReview 3:\nI stay in hotels for work and pleasure, so could not believe when I checked into the Standard room this evening. The bed is smaller than my own standard double at home. As I have booked a superior room for tomorrow night, I asked to see this and was shown what looked like the website Standard room. I was told that there are only 2 rooms in the hotel which look like the standard photo, \"So that people look and think that it looks nice\" .... Mmmm,good marketing, but not for repeat business or loyalty customers. Even being an Elite member of Goldpointsplus, clearly doesn't mean anything in this hotel. Stylish without a doubt but, Disappointed guest.\n\nReview 4:\nThe hotel was overpriced, the room so small we cold barely move around let alone open our luggage. The drain overflowed when you took a shower so the bathroom flooded out into the room. The whole hotel is scented with something that smells like overpowering perfume and the front desk staff are condescending. Only good part was free high speed internet and business centre use.\n\nReview 5:\nWe stayed here for a one night break. The staff were amazing!! They made us feel so welcome. The room was stylish and provided us with a central location. Soho is approx. 10 minutes walk away and the British Museum is just across the road. The nearset tube station is only 5 minutes walk. We really enjoyed our stay and will be staying there again in the future. A particularly special hotel to me as my partner FINALLY asked me to marry him there : ) Enjoy!\n\nReview 6:\nWe had the pleasure to experience one of the large suites at this hotel, as well as a regular double room. Both were of very high standard but the suite was certainly above and beyond expectations. It's not a cheap stay by all means, but at least we felt very satisfied that we got what we payed for. The receptionist called it \"the most romantic suite in the hotel\" and that could very well be true. Great roomy suite (unlike many other hotels where even suites feel cramped) with beautiful furniture. Add a free standing bath tub in the bedroom (in addition to a regular bathroom and shower) and it made a wonderful and unique stay. Another thing on the plus side is the hotel restaurant was well above average as hotel restaurants go. Since we were staying a couple of days we had the chance to try out both dinner and breakfast. Both were very enjoyable with made-to-order dishes available along the regular breakfast buff\u00e9. I am unsure of the official critera for a 5-star hotel, but this 4-star one we felt were pushing the upper end of the tier. Would definitely recommend and consider staying again.\n\nReview 7:\nI was only one of a party of six ladies coming to London on a Theatre and shopping break. No easy task booking a suitable hotel but I am very happy to report that the Radisson Bloomsbury Street met all our expectations!! Kris Leszczynski, the Lobby Manager, secured three identical rooms for us (2030, 3030, 4030) and they were ideal for our stay. They were clean, contemporary and spacious, especially for London standards. Check in/ out service smooth and efficient with staff even organising our online flight check in before departure. Now that is fantastic service. The hotel is within walking distance of London Underground and easily accessible to Covent Gardent and the British Museum. Small note, we were aware of late night traffic noise but ultimately it did not spoil our sleep. Will definately book this hotel again and have no reservations in recommending it to friends and family.\n\nReview 8:\nWe recently filmed here for a new tv series. We filmed in the lobby and in one of the suites. The location suited are needs perfectly, we received friendly and flexible service from all the staff especially the manager Luke who helped make the day run smoothly. Only down sides: If filming was to take place at any point in a corridor, lighting is a must. But for our requirements, the room was perfect.\n\nReview 9:\nThis hotel is in a great location, however, the 'Background' music is too loud in the Reception area and it is difficult to hear the Receptionist whilst checking in. We were given a room that had an off-putting smell of drains and the hotel was reluctant to give us another room immediately. They fobbed us off with a Maintenance Man with a bottle of bleach. This didn't solve the problem. It wasn't until one of the Housekeeping staff told us that there is always a problem smell in that particular room that the hotel relented and agreed to change our room. They clearly knew there was a drainage problem when they allocated us this room. Drinks in the bar are expensive and there is a service charge on top. Breakfast was lovely but the dining room is too cramped. This hotel is not good value for money.\n\nReview 10:\nThe staff in the reception is really great, and the rooms are very nice decorated and comfort. But - the walls are so thin so you can hear everything that happens on the coridor, especially the house keeping ladies that insist making noise beofre 8am or to speak loudly when we wanted to have our afternoon nap. Those were the most awful 6 nights I had in London. So although all the benefits of this hotel - don't go there if you want to have a good sleep.\n\nReview 11:\nI booked my parents into the Bloomsbury Street hotel to celebrate a special birthday. My parents loved their stay in one of the suites, it really was a memorable experience. I congratulate the Guest Relations Manager and his team for close attention to detail and the professionalism with which they conduct themselves. Nothing was too much trouble and they did their best to please. I mentioned that it was my mother's birthday and the staff went out of their way to make it special.\n\nReview 12:\nJust checked out of the Radisson Edwardian Bloomsbury. It is certainly not a 4 start hotel as they claim. The rooms are run down and quite small. But the worst part is the awfull smell in the reception and restaurant. They insert some perfume to their ventilation system which is very, very heavy. I made this remark to the staff in the restaurant as all food tasted of the perfume - and again upon checking out. I guess they do it for a good reason and believe the guests like it - but we certainly did not. So we had breakfast in the hotel the first morning. It was bad, expensive and had this perfume taste. So we never ate there again. Despite knowing that of course a city like London is not cheap for hotels I think find that the value was very poor.\n\nReview 13:\nWe stayed here as part of a theatre break. Beware the rooms shown in photos are not the ones provided as part of such a break, it was the size of a shoe box. The main problem we had was that when drying my hair, the hotel hair dryer over heated melting my hairbrush which had my hair wrapped around it, I lost a lot of hair from the route. The customer service was dreadful, the manager and maintenance jan cam to the room, admit jokes about them having no hair I was initially told thati shouldn't have had the hair dryer on the hi setting as it was overheating! We missed our pre theatre meal and were late and \"frazzled\" when arriving at the show. We were told by a manager the following morning - when we had to complain again- that they would write to us. That was in November! So beware !\n\nReview 14:\nGreat stay for 3 days. Verry helpful staff, when we want to change to a double room instead of a twin. The hotel is perfect for the price, and the breakfast is the best i have tried in London Hotels...The free wifi was good, and the ice cubemaker on every floor was great... Thanks for a good stay...\n\nReview 15:\nWhile the accomodations themselves could have been better, the customer service at this hotel was the worst I have ever seen. They will lie to your face to make an extra profit and clearly have no regard for their guests. While I was staying at the hotel my bag was stolen and one of the front desk representatives offered to waive the hotel's (extremely steep) phone charges for me to make the necessary calls to cancel my credit cards and get emergency funds sent. After I had gone ahead and made the necessary calls , she later informed me the next day that she had learned she was not authorized to waive the fees, and despite the fact that I had a note from her in writing confirming her promise that I would not be charged, the hotel management refused to honor it. I highly recommend you look for a different hotel that puts more value on its customer service and honoring its word.\n\nReview 16:\nThe room I was assigned was tiny, the air conditioning was noisy and stuck, the finish of the fixtures was poor (shower head come away from ceiling, light switch mounted at an angle, chair too wide to fit under desk) and the bed was old and soft. Appalling value at \u00a3200+VAT for the night. I only used this hotel as the Pope was clogging up the entire city and there was little choice in the 4* market. Back to the Hilton next time I'm away with business.\n\nReview 17:\nMy wife and I make regular trips to London to see ballet at the Royal Opera House. We alway stay in the Bloomsbury area and since our previous hotel of preference has been refurbished and gone seriously upmarket in terms of price, we thought we would try the Radisson Edwardian Bloomsbury Street. What a good decision! Rooms are well appointed and the service is outstanding. We had a dress emergency where one my wife's shoes lost its heel, The Concierge were called in and within ten minutes the shoe was repaired and the evening saved. We will definitely be staying at this hotel in the future.\n\nReview 18:\nWe've stayed at the Radisson, Bloomsbury about half a dozen times and we have never been disappointed. This time we also hosted a small reception and dinner for 16 people and we were treated as if we were holding a massive event at the the hotel. Our guests were treated to a wonderful dinner and delicious canapes, gracious staff who excel in customer service - and a private bar area and dinning room that made us all feel very special. The accommodations are consistently good. Very comfortable and contemporary. It's in a perfect location. They even have a comfortable covered outside area for guests to smoke, which pleasantly surprised my husband who enjoys a cigar after dinner. We'll definitely be back. In fact, we are so impressed with our overall experience at the Radisson Bloomsbury, that we plan on making it our home-from-home whenever we visit London.\n\nReview 19:\nWe stayed in this hotel from 16 to 20th July. Overall hotel is good in terms of room/location and concierge services was excellent but small rooms & no views from window. Our main complaint is that by mistake we forgot our clothes in the closet while checking out which the hotel claims they never found nor did they give any proper reply to us on same. We informed them of same the very next day but they kept telling us investigation is going on and even never replied on emails till date. I find this utterly disgusting that a hotel of such name will retort to such services and not return clothes.\n\nReview 20:\nMy husband took me here as a surprise anniversary treat and what a treat it was. We arrived a couple of hours early but the staff made us comfortable and prepared our room early. The gold suite was breath taking and the bath in the bedroom a luxurious, decadent place to drink tea. The meal was delicious and eating early to go to the theatre meant we felt we were the only people being cooked for even though others were there. The staff have a rare quality that makes you feel like the most important person to them in their hotel. Being told to take the pamper box was an extra thrill and I am already planning my next long hot soak. Thank you for making our special anniversary even more lovely.\n\nReview 21:\nCheck in was efficient and very friendly,our room was very tastefuly decorated in Caramel and muted purple velvet and, with all requirements to hand. Bathroom was perfect,lovely thick warm towels. Public areas follow the same theme,laid back luxury. Bar and restaurant staff excellent, food superb.Overall a beautifull hotel with attentive,caring and proffesional staff. Five minutes walk to all theatres and main shopping areas. We will be going back.\n\nReview 22:\nFor a 4 star hotel, we were extremely disappointed. We paid \u00a3420 for two nights, the room was tiny and there was nowhere to sit. The wardrobe was too short for trousers or dresses to hang without creasing at the bottom and the presence of an ironing board and iron in the cupboard meant that there was very little hanging space left. The bed was so uncomfortable that we had difficulty sleeping. The noise from doors slamming and the sounds of voices and people walking around in the corridor outside didn't help. We did let the hotel know but there was little acknowledgement. I left my mobile phone charger behind and tried to call lost property. I got cut off three times and when I did get through, they were unable to tell me if they had it or could forward it. I was promised a call back which I still await...... The room and lounge ares were clean and well decorated and the staff were friendly. A pity that the room ( and 'aftercare') didn't come up to scratch!\n\nReview 23:\nI was travelling with my mother to England from New York. It was her first time, and she's 76. The hotel was in a decent neighborhood with several places to eat nearby (for breakfast don't bother with the very expensive hotel restaurant, there are several places to get coffee and a pastry for 3 pounds a block or two away.) The reception staff were very friendly and helpful at all times. The room was cozy, but I didn't have a problem with it. The bathrooms were stylish. I liked the look of the hotel very much. I also liked the free internet in the lobby as well as the free wi-fi. That makes a big difference when the Hitlon is charging 14-15 pounds per day. I would stay here again. It's walking distance to Soho and the theater area, or 1 tube stop away from Tottingham Court Rd.\n\nReview 24:\nWe had a standard room which was small but more than adequate. The room was clean, quiet and in a good state, all the staff were friendly and helpful, the breakfast plentiful. The location is very convenient. Definetly recommend the hotel if you like to be in the walking distance of major attractions.\n\nReview 25:\nI booked the King delux suite which had a free standing bath in the bedroom. Gorgeous suite, great modern and warm decor and great service from staff. The room had a walk in shower and complimentary aromatherapy creams were provided. Staff were more than helpful. Breakfast was very nice although over priced (\u00a320 each!) Would highly recommend this hotel although expensive, but great for special occassions. I also received a courtesy phone call the day before to check whether there was anything else we needed. Hotel comes with no car park but there is one 10 minutes away, costing approx \u00a326 for 24 hours. Impressed overall.\n\nReview 26:\nStayed for a 2 night leisure break after finding a great \"Friday night free\" deal on the hotel web site. The recently renovated rooms and public areas are tasteful and modern with touches of luxury throughout and the courteous staff thoroughly deserve all their positive reviews. The buffet breakfast was not included in our rate so we paid for the continental breakfast and were very satisfied with the range of cereals/fruit/pastries/cold meats served in the chic restaurant area. The hotel is in a great location for the West End shops and theatre district and is also a short walk from the bustle of Covent Garden and Leicester Square. Will definitely put the Bloomsbury Street at the top of our list for the next trip to London!\n\nReview 27:\nQuick check in, room ready on arrival and staff very friendly and efficient. Would happily recommend\n\nReview 28:\nI started using the Radisson Bloomsbury about 2 years ago, now I won't stay anywhere else in London. It's very well appointed, all the rooms I've stayed in (from the gold suite after my wedding, vv nice, king deluxe, twins to a basic room) are excellent. Stylish, clean, well equipped and modern. Nothing is too much trouble for front of house, helping with my stays, bookings around town, onward bookings, travel etc. Excellent cocktail bar, well stocked with knowledgable and friendly staff. Same story in the restaurant, fantastic food, superlative service. Altogether makes it worth travelling into town!\n\nReview 29:\nMy wife and I we stayed at the Radisson Edwardian Hotel Bloomsbury Street in November 2011. We were upgraded to a suite and that was great. Newly renovated, just perfect. So i cant really say how the normal rooms are. The location however is great if you want to go out at night. Near to Covent garden and many restaurants. I could not give it a 5 stars because the rooms are renovated but not like new.\n\nReview 30:\nI stayed at this hotel with my boyfriend on Saturday night for my Birthday. What an excellent time we had. We were extremely pleased with the service we received from all staff, especially Luke the Guest Relations Manager who was polite, friendly and seemed to take a real interest in the guests, which is unusual for a large chain of hotels and therefore very welcoming. The breakfast was lovely, room was spacious and clean, great location and service was excellent. I am pleased to say that this hotel exceeded our expectations and well worth the money. Would recommend a stay at this hotel :)\n\nReview 31:\nWe booked a queen bed in a superior room and when we turned up we were told that we had to stay in a standard room, twin beds, awful traffic noise outside. We were then offered an upgrade but at a considerable difference in price. Very disappointing that original booking was not honoured.\n\nReview 32:\ni booked this hotel as a last minute choice. i read some awful reviews which worried be a lot! once i got to the hotel i was greeted by two beautiful young ladies they helped me with my luggage before entering the hotel, they stored them while i checked in. After checking in they also offered to take my luggage up to my room which was more than appreiciated! They really did make me smile and make me change my mind completely about the service. The following afternoon i was greeted by the same smiles and they helped me on where to go shopping and how to get to the meseum. I just felt really 'at home' I will definately be coming back and hope to be greeted warmly by them.\n\nReview 33:\nSpent 1 night at the Bloomsbury Street Hotel again and very happy with the overall service, very specious room with all the facilities one would need for a business trip. I was given free drinks voucher on arrival as part of my booking package! overall very happy. Very good location, just a few minutes away from covent garden and soho , but what holds this place is the service level and staff who are very friendly. Well done, you guys deserv all the 5 starts on tripadvisor\n\nReview 34:\nhaving arrived after an overnight flight from the US into Heathrow and heading into central London was pleasantly surprised that at 9.30am the front desk team had a room ready for me. The receptionist was helpful and gracious and check in was speedily completed. 2nd pleasant surprise was the room - newly refurbished, well laid out and clean. After a quick unpack and shower in the well appointed bathroom i hit the mattress for a sound 3 hour sleep. Room facilities were excellent and the in-room directory informative. The quiet ambiance of the lounge bar was the perfect way to have a pre- sleep tipple Checking out the following day, I was able to leave my luggage securely as I did around 4 hours of shopping. Can not praise the staff highly enough - made me feel welcome and I will hopefully be back in the near future.\n\nReview 35:\nLovely hotel.Clean and comfortable.Staff were excellent, very efficient and friendly. Hotel ideally placed for shopping on Oxford Street and within easy walking distance to/from theatreland. Would definately stay again and would recommend it for those people who are looking for a short break stay.\n\nReview 36:\nI picked this hotel because I wanted to treat my mum to a special weekend away. I'd booked theatre tickets and this hotel was less than 5 minutes walk away. My mum was blown away with the quality and service we received at the hotel. We did have a problem with our shower not draining properly but we reported it to reception and whilst we had breakfast someone went to our room and fixed it. Speaking of breakfast, the choice was amazing and there was plenty to eat. I loved the option of pancakes with maple syrup especially as they were cooked in a different style each day. There was a bus stop straight outside and the tube station was just round the corner. I couldn't have asked for better, and it was worth the money we paid!\n\nReview 37:\nI got a great deal on this hotel via laterooms.com but would have happily paid more. The room was amazing and the staff were friendly and helpful. They even allowed us to leave our bags there after we had checked out. It's ideally located for the west end and is 2 minutes walk from the British Museum. Would happily stay there again.\n\nReview 38:\nVery nice hotel and very attentive Desk Staff. I was greeted and welcomed to the Hotel by Arjun and the information that he gave was very useful.\n\nReview 39:\nI stayed in the hotel for 3 weeks being on a business trip in London. I was very worried since it was a company trip and it would be that long. I like being comfy something not usual in city hotels. To be honest I felt almost like home. The room was very clean, new sheets and towels every day, great bathroom and a comfy bed. The people were very nice, always with a smile and willing to help with everything. Breakfast was really nice. I would like some cake selection though as I have a sweet tooth in the morning. I don't usually eat eggs and ham but the breakfast was overall great and could fill you up until lunch time. I will stay there again as the location of the hotel is great and the service is amazing! A.F\n\nReview 40:\nI often stay at hotels from Carlson Group (Radisson, Park Plaza and others), but this was my first stay at this hotel. I was greeted warmly by the staff. All staff is very kind and helpfull. The room was clean and complete. The location is very good.\n\nReview 41:\nThe staff at the Radisson Edwardian Bloomsbury was the most responsive and helpful I have ever met at any hotel. From the moment we checked in, we felt as if we were VIP's. The conciege responded to our every need quickly and efficiently. The room rate included free breakfast, internet service, and a great workout room. Several times during our stay we had to print up e-mail and send faxes back to the U.S. and the desk staff provided these services for us at no charge. I would recomment this hotel to everyone because of the staff, the ambience, and the location, which was extraordinary. The hotel was only a few hundred yards from the British Museum and all of the West End Theaters. There could not be a more convenient location.\n\nReview 42:\nWe stayed at this hotel for 4 nights in September. We came to hotel early morning and they gave us a room. Check in was very easy. The hotel is located in an area with good access to public transport and is within easy walking distance to a number of shopping districts and restaurants. Very close to British Museum. The hotel is very nice with beautiful rooms and bathrooms. All staff members were very friendly, polite and efficient. Our special thanks to Mr. Kumar, the Guest Relations Manager, for helping us in reservation and for his outstanding customer service and very professional too. Overall, very nice stay and a good price for central London hotel. I would definitely recommend it.\n\nReview 43:\nWe spent one night at this hotel having been transferred from the Kenilworth ( sister hotel) which did not have room for us. The hotel reception staff at both hotels were efficient, helpful and pleasant. The hotel booking was made as part of a theatre break package and it was certainly very convenient for the Dominion theatre and also the British Museum. Breakfast was good, with varied choices available from fruit to cooked buffet.. Our room was a quiet and comfortable twin but rather small and dark although, as we did not spend much time in the room, this was not an issue. The quiet air conditioning was much appreciated. The only suggestion I would make would be to clear the rubbish, including black bags and wooden palettes that we could see from the small window that looked out onto the internal service area. The fact that this was at the head of fire escape stairs was concerning.\n\nReview 44:\nGreat location for shopping, very friendly and helpful staff and fabulous sized room considering this is such a centrally located hotel! Would definitely recommend to the business and leisure traveler.\n\nReview 45:\nNice hotel; good value for money; excellent location - 5 min to underground; 10 min walk to harrods and the best shopping streets....breakfast was very good, stay was very comfortable and they guided us well..very good Indian restaurants nearby specially bombay brassiere...so food was never a problem..\n\nReview 46:\nSpotless hotel. Less than ten minutes walk to Covent Garden or the far end of Oxford Street. British Museum across the road. Tube and a zillion buses right outside. Taxi from Paddington about \u00a315. Well worth the extra cost. World's largest selection of food within 10 minutes walk.\n\nReview 47:\nSpent two nights here for my wife's birthday. Receptionist very polite and helpful. Had access to room at 1.00pm - 2 hours before official time. Room modern, clean and comfortable with nice bathroom and good shower. Traffic noise at night only problem, despite being on 4th floor - but next to busy road and traffic lights, with polie and ambulance sirens through the night, so mpretty inevitable. Didn't bother (somewhat deaf) me, but light-sleeping birthday girl disturbed by noise. (Have had e-mail from hotel just 4 days after our return promising a quieter room - v efficient) Did not eat breakfast at hotel as expensive (this is London) and we were going out to lunch each day - but very reasonable cafe/snack bar straight opposite and Pret a Manger just round the corner. However did have afternoon tea on first day, which was wonderful - had to eat it all - felt completely stuffed ! - and then had to stagger out to evening theatre (Blood Brothers at the Pheonix - brilliant).\n\nReview 48:\ngreat service rooms suitable for 2 only clean great location\n\nReview 49:\nI will definitely choose this hotel for my next visits to London. The location is very central and the staff very helpful. The staff at te reception were very helpful. The rooms are clean and modern.\n\nReview 50:\nI like Radisson hotels and I am probably being harsh in giving this one such a low rating. However, Radisson do set a high standard and in one detail, this hotel let me down very badly: This was the loud, banging doors. The disturbance went on well past midnight and resumed again very early in the morning. I simply do not understand how a hotel that pays so much attention to the detail of the comfort of its guests, can be incapable of putting in doors that close quietly. Perhaps the genius in the Radisson marketing department who came up with the idea of putting a little card on every bed with the obviously user-experience-enhancing message of \" a good nights sleep needn\u00b4t cost the earth\" could apply their undoubted talents to putting a little insulating foam around the door-frames...\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29299, "query_start_index": 29301, "query_end_index": 29301, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 734, 1604, 2270, 2660, 3130, 4249, 5156, 5571, 6390, 6860, 7357, 8126, 8933, 9246, 10148, 10616, 11226, 12106, 12720, 13432, 13897, 14880, 15679, 15994, 16635, 17381, 17494, 18115, 18531, 19140, 19442, 20133, 20623, 21462, 21773, 22519, 22866, 23024, 23757, 24020, 24770, 25478, 26386, 26600, 26916, 27210, 28208, 28281, 28493]}
{"id": "2514437", "pid": "2514437", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel is great and I greatly enjoyed the location. The staff was great, the room was very nice and spacious. I can reiterate a lot of things already said about the hotel but want t primarily mention the House Music. As others have previously said, over the weekend the hotel is a party. Upon returning to your room, security makes sure you are a guest, already a bad sign. Now, I don't go to bed too early, especially during my visit over NYE, but the house music blaring past 1am and beyond is unacceptable for a hotel. I was on the 9th floor thinking I had a quiet room, but the music could have been next door. On the 1st night I had to call down for earplugs, it must be a rare request and became a hassle. The next night it just made me mad. A hotel should be about overnight guests first, not whoever their bar and club host. I will definitely not be returning even though I like Kimpton hotels. The music was just so frustrating, I actually enjoy the traffic noise. You never see a white noise machine with House Music...\n\nReview 2:\nThe Eventi Hotel sells itself as a boutique hotel. Unfortunately I had money taken from my purse whilst it was left with security for safe keeping and the hotel did not telephone the police. Instead their hotel security decided to deal with the matter. Which yes you've guest it meant that I am still not had my money returned. The hotel managers delete complaint e mails and you are unable to obtain information about the complaint or insurance procedures. For the money try another hotel. This is not value for money even with the drinks reception in the evening. The restaurant promoted in the information is overpriced ( ten dollars for a bottle of water) and mediocre we went their for Thanks giving and were disappointed. The Kimpton chain of hotels blurb speak about the customer experience but unfortunately my dealings with the company have fell below the standard that I would expect from a large hotel chain and therefore I am unable to recommend this hotel as value for money.\n\nReview 3:\nGreat location and very central to everything. I lOVE Kimpton hotels and this one didn't disappoint. They offer everything you can imagine complimentary. I love the happy wine hour at 5 too. I didn't eat at the restaurant but we had a few drinks and nibbles at the bar which were good. It's not a hotel I'd recommend if you enjoy lounging around the property. Besides the bar and restaurant, there's not much to see or enjoy. I would recommend it and would probably stay again.\n\nReview 4:\nafter staying on 43rd Street near TImes Square for 3 nights and then a couple of nights with friends in Union Square we decided to stay in a good Hotel last 2 nights of our trip to NYC before we flew out to London. Only found this Hotel by google and got good deal online and we were most pleasantly surprised when we got there. Got upgraded to a suite on high floors. Magnificent views and great size rooms.Very new and therefore very modern. We didn't eat at Hotel restaurant although it was busy as was the bar with locals and guests to that is always a good sign.If you do not like bright in your face color of red bar area is not for you but we loved it. On 6th Avenue cnr West 30th so quite central to everything without being in the thick of it. All in all great value for money for a modern somewhat funky 4 star hotel.\n\nReview 5:\nThis hotel was ok, but compared to the Kimpton in Chicago, exceedingly average. Staff told us the hotel was on the Macy's Parade route. It wasn't. They advertised free Continental breakfast. There wasn't. They advertised free hot toddies. There weren't. Staff keep trying to recommend the $20 cabs rather than Yellow Cabs for $6 fares. Location was ok and the hotel had nice decor, but overall, this hotel was extremely overrated compared to the Allegro Kimpton in Chicago.\n\nReview 6:\nOn a recent trip to NYC, we were fortunate to spend the weekend in a lovely suite at the Eventi. This Kimpton property is absolutely gorgeous. In addition to hosting a truly relaxing, early evening cocktail hour (weather permitting on the 5th floor veranda), the Eventi maintains an immaculate, well-equipped fitness center and spa. We found the on-site staff incredibly gracious and committed to providing outstanding customer service. Thanks, in particular, to Caity Taylor, Dwayne Wilson and Brandon Scamfer who went out of their way to ensure our stay was perfect.\n\nReview 7:\nThe staff was great! Thanks Omar and team, we will be back. From the time we arrived from a hectic trip into the city, everything was great, easy, and helpful. Just what we needed.\n\nReview 8:\nI stayed at the Eventi right before Christmas. The service was by far the best I have ever received in a hotel! The extremely friendly, helpful staff, specifically Victoria, who helped check us in, and got us set up with everything we needed for a great trip to NYC. The complimentary wine happy house was a great perk. We had a view of the Empire State Building from our room and the location of the hotel was within walking distance to all the Christmas destinations. It is a pet friendly hotel and they even brought a bed for my kitten. It was truly great experience!\n\nReview 9:\nPerfectly situated in New York (which matters much given how you walk in the city), this hotel far exceeded our expectations : very comfortable and vast rooms (with a view of the Empire state in our room), excellent service, splendid restaurant etc ... Let's hope this new hotel will not raise its prices too much in the years to come\n\nReview 10:\nWatch your credit card after dealing with the Eventi. It's hard to know whether the problem is management incompetence or unscrupulous business practices, but the result is the same: a hotel not worthy of the ethical standards that the Kimpton chain aspires to. I recently booked a two-night stay at the Eventi on the Kimpton website, which I cancelled well within the allowable period. I was nevertheless charged for both nights as a no-show. Three calls to the accounting department aimed at correcting the problem went unreturned. As did a call to the manager. And a request through the Kimpton In-Touch service agent. I've never experienced such a profound lack of responsiveness from a supposed four-star hotel. It makes me wary of staying at a Kimpton Hotel again. Caveat emptor!\n\nReview 11:\nFor my first visit to the Eventi, I just completed a 10 day stay in a 'Cityview' room. The room was well sized for NY and the bathroom was very well appointed with a wonderful shower. I picked the hotel based on price and location and wasn't disappointed as it is very well situated for Penn Station & the Flatiron & Chelsea districts The hotel overall was stylish, especially the Bar & Restaurant area, and in great condition with friendly, welcoming staff. It's also very good to get free WiFi service on joining the Kimpton InTouch programme. Two areas disappointed me somewhat. I was staggered at the cost of a laundry bill - it would have been almost as cheap to have bought new clothes. Additionally service in the restaurant was often very slow both at breakfast & dinner. These quibbles, notwithstanding, the Eventi delivered a very good guest experience and made an extended business trip to NY both comfortable and pleasant. I recommend the hotel.\n\nReview 12:\nlast week my wife and I wanted to have a drink in our eventi hotel. we went to the bar basque and ordered a drink at 9.45 pm, at 9.55 a girl of the hotel arrived and said \"you gotta to leave at 10 pm, we have a private party there and this place is fully booked\"....couldn't they have told us before the order !!!!! it is just i grab your money and kick you off they will never see us again\n\nReview 13:\nWe stayed 3 nights here and it coincided with Hurricane Irene. The hotel and staff were brilliant. As it was our room was lovely and had a view of the Empire State Building. The hotel were excellent during the hurricance putting on free breakfast, lunch and dinner for all staying there. I would return for sure whenever i am next in New York\n\nReview 14:\nMy girlfriend and I planned a romantic trip to NY, little did she know, I planned on asking her to marry me. I contacted management at the hotel to assist me with arranging the time and setting for this amazing night and they were beyond helpful. Not only did the manager provide me with ideas and places to pop the big question, but she even gave me her personal phone number to check in with her on the details. She personally arranged the room down to the very last detail of what I had requested. I felt as though I was treated as part of their family even though we had never met. The ENTIRE staff at Eventi, not only the manager, made this weekend unforgetable. I 100% reccomend this hotel.\n\nReview 15:\ngreat place, staff was friendly without being overly so, rooms were very clean, bathrooms were lovely- a lot of space and the showers were the best. Did not have ice machines so had to call every time you needed ice, which of course leads to having to give out tips for a job I could do myself. There was no price sheet for the food items in the snack bar so beware....\n\nReview 16:\nMy daughter and her three friends saved and planned for two years for their graduation trip to NYC. They stayed at Eventi and were treated like royalty! The staff gave them terrific tips and recommendations. A memorable trip was made more so by Eventi!\n\nReview 17:\nWow! I stayed here for 4 nights in November for business, and was so glad I did! My room was large with a nice layout, big closet, desk, flat-screen TV, and pretty view. Incredibly clean, too! Most importantly, the bathroom had a huge walk-in shower, and also featured a make-up mirror and great lighting. (Thank you, Kimpton!!). The lobby, roof terrace and meeting rooms are must-see, (even if you don't have to attend a meeting). Also, my friend and I had drinks at the bar / restaurant, and had a fabulous time. Really impressive with friendly (no attitude) staff! Talk about cutting edge architecture! In addition, the hotel also is adjacent to a very modern \"cafe\" style restaurant, that's very cool with an interesting atmosphere. As long as you like the Chelsea location, the hotel works just fine - it is also a few blocks from the subway and a few small deli / pizza places for cheap eats. Special thanks to the hotel's night manager, Adnan Ali, who was especially helpful! !\n\nReview 18:\nThis is a very modern, yet warm and welcoming hotel. The rooms are large and quiet and every hotel staff member we encountered was friendly and helpful. The evening wine hour was nice. This hotel exceeded all of my expectations.\n\nReview 19:\nOutstanding service, contemporary surroundings and clean. Minimalist style and reasonably priced for a New York midtown/flower district hotel. Close to subways and Penn Station. Cheap 'Foodparc' for breakfast next door also. We even had a bed-bug check by a hotel beagle!....which didn't reveal any bugs. If I had to say anything, a minor irritation was that the service was sooooo attentive, even when we put the 'do not disturb' light on, we had a number of housekeeping knocks, phone calls and turn-down service requests from hotel staff. All good though. Highly recommended and will be looking to stay in other Kimpton hotels in future.\n\nReview 20:\nThe room is not so big, but for NY I think is OK. The location its not so bad, but area is not so beautiful.\n\nReview 21:\nWhat a great hotel. The staff were fantastic. Everyone greeted you with a smile and always willing to help. We had a beautiful suite on the top floor with a view of the city. The location is perfect, easy to get to everywhere. On my next trip to NYC, this will be the place to stay! !\n\nReview 22:\nEnjoyable stay! Good sized rooms, comfortable decor, excellent beds, slept like a dream. Room had terrific view of Empire State building. Only downside was low waterpressure in shower. Free coffee in lobby in AM, free wine party 5-6pm. Room service was good food, but arrived late. Workout facility was decent size, plenty of equipment. Nice open patio on 5th floor. Great spot to sit outside and read. I also went to Foodparc directly next door for take out one night, it was good inexpensive food.\n\nReview 23:\nMy husband and I stayed here for our first couples break away from the kids. I had previously stayed at the Eventi with girlfriends and found the hotel to be impeccable. Great rate, centrally located and our room had a wonderful view of the Empire State building. The rooms are very large in size relative to most in NYC. Easy access to the subway and walking distance of midtown, uptown and downtown. The concierge was wonderful handling all of our questions and booking our limo back to the airport. Free wireless and treats with the Intouch program was appreciated. Loved the wine hour and so did my husband. The only room for improvement would be the onsite restaurant which is still plagued by very slow service and an inconsistent menu. Would stay here again in a heartbeat, and have recommended to others.\n\nReview 24:\nStayed 2 nights at this perfectly located hotel not far from the Empire State Building and Herald Square. Perfect spot for shopping and sightseeing. The staff was very accomodating and friendly. Bathrooms were very spacious with beautiful marble. Water pressure could have been a bit stronger. A great place called the FoodParc is right next door for a quick snack and cup of coffee. They serve breakfast as well. Rooms were a nice size and beautifully appointed. Bed was comfortable as well. All in all, a great weekend at a great hotel.\n\nReview 25:\nFrom entering the lobby, guests are met with meet and greet personnel and provided with personable attention. Rooms are lovely, spacious and the beds incredibly comfortable! Whilst the hotel boasts a complimentary lobby service; there was morning coffee provided, but I do feel it would have been nice to have been offered a croissant/danish pastry to complement. There is, however, a Starbucks very close by. On the whole, perhaps we didn't explore the hotel's full amenities on this trip. This hotel has a great location and I would certainly recommend to any first time traveller to the city or indeed to those on business. Both staff and it's clientel were extremely friendly! I would most definitely return!\n\nReview 26:\nWe just finished 3 nights at the Eventi and could not have been happier. I try to stay with Kimpton Hotels and am a InTouch member. As mentioned in previous reviews, this is a new property and we didn't experience any glitches. The staff were helpful and friendly. Although the parking in the building isn't cheap, I liked the fact that we could park underground and access the hotel via elevator. The new ultra modern food court is excellent with plenty of choices from four different places. Check out the theater seating dining room in the back! The same restaurant group (China Grill), runs the new Basque inspired restaurant on the second level. Check out the computerized, self serve wine dispensers! Breakfast was nice but not cheap. It overlooks a landscaped courtyard with a big jumbotron screen showing cartoons, sports games and short films. The room was again modern, good sized, and had a very nice marble bathroom. We were on the 6th Ave. side and didn't notice that much noise. The bed was super comfortable. The location is within walking distance to many nice Chelsea restaurants. We'll be back for sure!\n\nReview 27:\nBeautiful decor, classy amenities, and a knowledgeable, helpful staff. Do not miss out on the afternoon happy hour out on the patio- it is an experience one could definitely get used to...\n\nReview 28:\nI stayed at the Eventi NYC last July for business. I buy a lot from the several wholesalers in the area so it was great from that point of view but besides that there is not much else happening in the area. I stayed there right after it officially opened so there were quite a few renovations. The rooms are absolutely amazing and managed to get upgraded to a room on the 17th floor with a superb view of the Empire State Building and the streets of NY. The bed was incredibly comfortable and the bathroom has everything one needs. The rooftop is a really nice place to enjoy happy hours drinks in summer with other guests or coworkers. I would definitely stay at the Eventi again but not at the rate I paid. I was only there for 3 nights and the location was very convenient at that time. Nevertheless the price is too high for the area it is and if you have nothing to do there.\n\nReview 29:\nI have stayed in three hotels in New York: Hilton Times Square, Park Central Hotel and Eventi. In my view, Eventi was the best of these three, though I only stayed for one night. I stayed in the cityview room. The room had a view on the Empire State Building and the Freedom Tower. Room was spacious, especially the bathroom. We had also a free wifi in our room, which was a nice surprise since often times you have to pay for that.\n\nReview 30:\nGreat stay! When booking my room I was asked if i had any speical request, I jokingly replied that we would like a red carpet rolled out and a bag of money on the bed. To my surprise they actually had a red carpet rolled out in our suite as well as bags of chocolate coins! The staff was incredible, very helpful and friendly. Recommended great resturants, and palces to hangout. Room was very clean, no complaints.\n\nReview 31:\nThis hotel is AWESOME!!! I went with my wife, our oldest child (5-year old boy) and my my mother and stayed for 5 days. The rooms are spacious (by NY standards), CLEAN and modern. The staff was unbelievably friendly...accomodated most every need. The best was how sweet they were to our little boy. When we got to our room, they had bought a toy for him (a train...his very favorite). Unbelievable!!!! The location is good...just south of Times Square and right near the Empire State Building. We hit Times Square most everyday we were there. If you're a coffee snob like me, make sure you hit a place down the street called Stumptown (in the Ace Hotel). Excellent!!! Discard any negative reviews of this place...it is truly a wonderful place to visit.\n\nReview 32:\nStaff is absolutely amazing! Everyone is so friendly and so accomodating! When they say pet friendly they really mean it - the staff is all over my 10-mos old English bulldog and a bed, dishes, treats and toys were waiting in the room when we arrived. My friends booked online and didn't realize that they didn't get an email confirmation - apparently it did not go through properly and there was no record of it. The hotel was sold out but the front office manager, Nika, really went above and beyond and saved my friend's birthday and when she heard it was his birthday, sent up a bucket of beer with a handwritten note apologizing for the inconvenience (which was not even the hotel's fault). On top of the wonderful staff and service, the hotel itself and the rooms are modern, sleek, very comfortable and immaculately clean. The location is great. The wine reception is a very nice added touch. I don't think you will find a better hotel for the price, which I think is very reasonable for NYC and a bargain for this level of quality. I've been back once already and will return many, many more times!\n\nReview 33:\nThe entire Eventi staff has been well-trained in the fundamentals of top-notch hospitality, from a friendly initial greeting to a farewell at chekout. The level of quality was uniformly high and seamless, from the Front Desk, Concierge, Room Service, Bellman, and Valet Parking. For this Southerner finding a warm boutique hotel in NYC helped make my trip a pleasant experience.\n\nReview 34:\nArrived about 11 am and was told room was not ready but were happy to upgrade my daughter and I to a superior king room on the 21st floor, corner room with a perfect view of the Empire State building. We loved the fact that so many attractions were close by and 2 subway lines close by. The staff at Eventi were very friendly and helpful. Wine time on the terrace was an excellent idea, coming from Australia we were able to mingle with American and OS travelers and talk about our travel adventures. Food Parc next door was excellent for breakfast and we loved the outdoor eating area. We also ate there for dinner one night. Overall an excellent experience and have already recommended this hotel to few people who are headed for NY.\n\nReview 35:\nI was there for 6 days in March. I loved the water in the lobby which was just ice water mixed with strawberries and lemons. It was refreshing! I thought the rooms were a bit dark for my taste. Housekeeping left the room tidy each day and had chocolates on my pillow each night.\n\nReview 36:\nWe stayed at the Eventi- before during and after hurricane Irene. The service, rooms, staff, food were always excellent. However during the hurricane, things went to another level, it was clear from the start that they had been fully prepared. They were calm and made sure everyone had what they wanted, not just what they need! The staff ended up staying all weekend and couldn't have done any more for you. When I return to New York- I will always stay @ the Eventi xxx\n\nReview 37:\nMy recent stay at the Eventi hotel in NYC was absolutely fabulous! The hotel is centrally located and provides easy access to all areas of the city -- it was the perfect place for my travel needs. The property is a trendy boutique hotel that combines modern and chic decor with a zen-like vibe. I found it to be both buzzing and relaxing at the same time -- plus the views of the skyline are unforgettable! I recommend a room on the 20th floor! The staff at the Eventi were incredibly accommodating and efficient. Upon my departure from New York I left my cell phone in the hotel room and the security staff went to great measures to locate it and return it to me in a timely manner. I highly recommend a stay at the Eventi -- you won't be disappointed.\n\nReview 38:\nThis hotel is gorgeous inside, really well-situated, and has nice sized rooms for NYC. I was only there for one night this time, but they double upgraded me to a corner room above the 20th floor w/ an unobstructed view of the Empire State Bldg. ( ...\"Ah, yeah....Winning!!!\" ). I was disappointed that the weather was not a little warmer as their outdoor terraces are STUNNING and the wine hour in the lobby was a tad over-subscribed. But I met some very cool people at the wine reception and ended up dining with one of my new pals next door at Bar Basque which was funky ++. The breakfast buffet was a bit better value than the dinner menu, but the decor alone is an experience worth having. All in all - great value. I have yet to be disappointed with a Kimpton (and I'm no push-over).\n\nReview 39:\nI very much enjoyed staying at the Eventi Hotel. The room was well appointed and clean. The bed was very comfortable. Little things like quality shampoo and conditioner were a nice bonus. The staff were very friendly and service oriented. They werevery helpful when I asked for dinner reservations. I love the wine hour at all Kimpton properties -- It is such a great idea. The breakfast while not included, was quality and well done. The location is good if you are doing business in midtown.\n\nReview 40:\nMy husband and I stayed at this lovely hotel for 5 nights in September. The room was modern and of minimalistic style, with the most comfortable bed ever! Great view of the Empire State Building and a wonderful base to explore the city that never sleeps. The complimentary wine hour between 5pm and 6pm was the icing on the cake as it was nice to take the weight off our feet after a busy day of sight seeing and enjoy chatting to other hotel residents. My husband and I would return to this hotel in a flash. The complementary wifi was also fantastic and allowed us to keep in touch with our family at home in Scotland without running up a phone bill! Oh one more point, the rooms were lovely and quiet.....for being in the city that doesn't sleep!\n\nReview 41:\nThe rooms are spacious for New York, with nice large LCD TV, free wifi and very comfortable beds. The location is only a few blocks away from several subway stops or you can see most of Chelsea and Flat ireon district by fot. The hotel offrers complementary wine hour between 5pm and 6pm every evening. This was very popular both Friday and Saturday night while I was staying at the hotel.\n\nReview 42:\nIncredibly friendly, competent staff. The view from our room was stupendous with a beautiful sunrise. The bathroom was beautiful. Bed very comfortable.\n\nReview 43:\nI forgot to write my review of my trip to NYC in May, but better late than never! I really enjoyed my stay at Kimpton. The hotel opened a couple weeks before my stay in May. Hotel is modern and very styling. Rooms were a decent size and beds were extremely comfy after a long day of activities in NYC. Love the bathroom showers! There were 2 different shower heads. Rooms at Kimpton are a decent size considering it's in NYC. I have stayed in other hotels in NYC and i felt like i was living in my closet. Loved the outdoor balcony, a tasteful area where u can relax on your own or with others. Lobby is a bit small, but it didnt concern me much b/c I wasn't sleeping in the lobby. Staffs were efficient and polite. Good location, you can walk to shops near by, such as Macy's or even take a short cab ride anywhere. Really enjoyed my stay here and would recommend it to anyone :-)\n\nReview 44:\nThis is my favorite hotel in Manhattan. Perfect location, rooms are exceptionally nice and free tea (Mighty Leaf) in the morning. Again, good customer service is imperative and the Eventi provides it. Free internet service if you are a Kimpton member, which is easy to do. Also, love Kimpton's raid the mini-bar for members, saves on a couple of snack purchases.\n\nReview 45:\nI love this hotel. Like all Kimpton hotels, it's a very unique property. This one is in a great location for my business meetings plus it's centrally located for whatever I'm doing after business hours. I usually like to walk in New York, but this hotel is close to subway stop just in case it's raining or I'm going far. The service is great here. Last time I stayed I came down with a horrible cold. The bellman, in the middle of the night, offered to go get me some medicine. Although I still wasn't totally well, I was able to sleep through the night and make it to my business meeting the next day. My trip was a success. The gym is great too. I love it.\n\nReview 46:\nWe were visiting New York for the 3rd time and decided to try out a Kimpton hotel. We booked directly with Kimpton who matched the best price I had found on a 3rd party site and upgraded our room free of charge. I also joined the Kimpton 'In Touch' scheme which meant free wifi in our room and a voucher for the mini bar. Our room was great and had a view of the Empire State building. Bathroom and amenities were good, comfortable bed and well stocked mini bar with an interesting array of goodies! Good location - 10 minutes from Macy's and easy to flag a taxi from outside. We ordered breakfast to our room twice and although pricey ($70 for two) was worth it. Check-in was the only complaint I have, as it took longer than I could see necessary - arriving at Midnight after a long journey I just wanted to get into my room! Other than that our stay at this hotel was great and we will definitely return.\n\nReview 47:\nI stayed at Eventi just a couple of days ago and was very impressed with the hotel. The location, while it may not seem very upmarket, is near Madison Sq Garden and Herald Square. The hotel is clean and well organized. The only things I found incongruent with the overall elegance of the hotel was that the air conditioning system was rather loud and the temporary restaurant was not up to the mark in terms of atmosphere. However, their main restaurant will be opening very soon. The best part of this hotel was the service. Ali at guest services was incredibly helpful to us... and he is the reason we will be staying there again very very soon.\n\nReview 48:\nComfortable & excellent service. The room was quiet and the beds were very comfortable. All of the staff were extremely polite, helpful and efficient. We have travelled all over the world and we have to say that this hotel ranks right up there. We have stayed at the Kimpton in San Fran so we had high expectations for our stay in New York. We were thrilled. Make sure you try the Bar Basque on the 5th floor. We had dinner there this evening and we were amazed at the food quality and service. Great job Eventi! We will book again here without hesitation on our next visit.\n\nReview 49:\nMy wife and I stayed here in early September and had a great one night stay! We were celebrating our 10th Anniversary and we were given a room upgrade. When we arrived in the room there was champagne, chocolates and a personal congratulations card from the hotel. The hotel made us feel welcome and appreciated. The rooms are very modern and clean with a high degree of comfort and design. The staff was friendly and the location was great. I stay in hotels 50+ nights a year and this was one of the best stays that I have ever had! This is one of the top 5 hotels in NYC.\n\nReview 50:\nEnjoyed a long weekend in NYC at the Eventi. Great customer service, quaint clean room, nice bathroom, and the evening reception on the patio proved to be a great touch!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29710, "query_start_index": 29712, "query_end_index": 29712, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "90%", "inner_docs_start_indices": [176, 1220, 2220, 2709, 3548, 4033, 4613, 4805, 5387, 5733, 6531, 7501, 7904, 8259, 8968, 9350, 9615, 10612, 10853, 11506, 11627, 11924, 12436, 13261, 13812, 14537, 15671, 15872, 16765, 17210, 17638, 18403, 19522, 19913, 20661, 20952, 21436, 22202, 23003, 23509, 24271, 24673, 24837, 25731, 26106, 26778, 27698, 28358, 28945, 29530]}
{"id": "1372848", "pid": "1372848", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nFor those of you looking for somewhere unique to experience in this fantastic city - look no further. Here you can set your mood in your room with your own mood pad. Experience a rain water shower with exhilirating shower gels, and best of all sleep in a huge bed with puffy duvets and comfy pillows. Two choices avalble for those who need to be close to the airport or those who want to be near the city. Hope you enjoy your stay!\n\nReview 2:\nI simply don't like the idea of everything being self-service, including check-in and check-out. I don't like that the room is in fact a bathroom/toilet with a bed in it. For the lone business traveller, a one or two night stay can work. For longer stays, and if you're sharing a room, forget it. Negatives: - small room, no room for suitcase - no ironing board - boring food, not even a descent breakfast. Microwave food. - toilet in the bedroom (check out pictures from their website) - rooms are cold (february) - changing a booking was literally impossible, and staff not very helpful - multifunction remote control (controls everything in the room, TV, radio, blinds, lights etc.) does not work properly, which is extremely annoying. Positives: + free WiFi + comfortable bed + free movies on-demand\n\nReview 3:\nThe technology exists, but doesn't really work. From arrival my room was plagued by problems, requiring the staff to reboot the system several times. Television wouldn't work, then window controls, temperatures plummet, lights would go on and off at will. The room temperature would drop considerably, especially at night, but nothing could be done since the staff informed me the room sensors indicated the room was warm despite the cold wind blowing across the bed. The touch pad controls were finicky and tempermental, and top the whole thing off with 4 days of NO hot water, despite assurances from the staff each day the problem had been fixed. Some of the staff tries hard, others seemed tired and indifferent, the location is terrific and the bed is spacious, but there were far too many problems for me to recommend the hotel. I had looked forward to this stay.\n\nReview 4:\nThis is a kind of 'pod' hotel where the rooms consist of the bed, shower and toilet all in the same one-room space. The lighting, blinds, temperature and TV are all controlled from the same 'TV' remote control. It's fun but not very comfortable and it does not come cheap - I paid 160 Euros per night for this arrangement which was simply too expensive. The staff are friendly but the emphasis is on do-it-yourself as the guest, from checking in and out to helping yourself to breakfast - it's a bit of a cheek to charge top dollar then expect the guest to serve themselves! This hotel does offer something different from the norm but I found the experience distinctly underwhelming.\n\nReview 5:\nLove the hotel , rooms, and the design. A bit far from the center, but the price was good. Only problem is that the shower is in the middle of the room and the toilet too...with little or no privacy...in case you travel with a friend. The bed is humongous!! !\n\nReview 6:\nThis hotel is expensive impersonal full of litle phrases from CitizenM which enrage you given that there is no charm, little service and lots of attempts to extract extra sums of money. When you check in if you are there an hour or so before 2 pm they ask you for 20 euros for early check in. In a normal hotel if a room is ready they give it to you! The toilet and shower is in the middle of the room. The bed is a platform which would be impractical for two people. Only the tv and the internet were up to standard. If it was cheap it might be an amusing place to spend a night. One last thing you pay in advance!\n\nReview 7:\nI stayed here during a weekend trip with my boyfriend. The room was small, but convenient. The bed was one of (or maybe the) most comfortable bed I've ever slept in. The design of the rooms (as well as of the rest of the hotel, especially the lobby) is very fashionable, but still comfy and warm - although the arrangement of shower and toilet in the middle of the room needs a little getting used to. We booked breakfast with our room, which was rather sparse (no coffee/tea included) - I would rather get breakfast somewhere outside the hotel next time. The location is not that central, but there are many possibilities to get into the city. I will definitely choose CitizenM on my next trip to Amsterdam (or to any other city that they will have hotels in)!\n\nReview 8:\nThe citizenM model is unusual at first however it does have all the things that you need for a hotel stay. Hotel room well designed and comfortable. Breakfast selection ample and good fast service. I did have problems in my room with heating and the remote control which were annoying. Staff did try to help and heating was improved although the music was never fixed. Good wifi throughout which is free and also use of Apple MAcs and printers. I would certainly stay in a citizenM hotel again if that was an option.\n\nReview 9:\nIt started with the reservation booked a room for 1.5 euro per nite which they refused to honor than in middle of night fire alarm people smoke in room ok i understand it is amsterdam, they only fined them 150 euro but than 3 times more false alarm, the guy in loblly panic in his eyes as he say system is broken we called technician so sorry so sorry stayed here as I had to wake up at 7 as i had an early flight should have stayed on street would have been better loved the citizenM before but today was a disaster\n\nReview 10:\nA great bed, a great shower and great service. What else do you need? The hotel is located near public transportation. I used this hotel for business before but now also spend time with my wife. For 2 nights it is ok, there is not much room for clothes etc so I dont know if a longer stay is comfortable.\n\nReview 11:\nThe only time I would recommend this hotel is if someone needs to grab a few hours of sleep before catching a flight the next day. The bed is comfortable, but that is about it. After spending our time in Switzerland in beautiful chateau-style hotels, the Citizen M came as quite a shock. From checking in at a kiosk, walking down a sterile white hall with sterile white metal doors, to entering a room with white walls and glass doors around the shower and toilet, I felt like a bug in a specimen jar. Quite depressing and a horrible ending to a wonderful trip.\n\nReview 12:\nAn excellent hotel with fantastically conceptualized rooms - air conditioned working perfectly well and easy to change, large windows, the best, largest and most comfortable bed that you can imagine, friendly staff who speak all languages possible - the guy serving me switched fluently from talking to me in english, to french, back to dutch and then german! my partner who is rather picky about hotel rooms could not find anything wrong :) its not in the city center - you just need to be aware of that but the location is extremely well connected by trams, metro, main trains and buses - what more could you want. oh btw, excellent coffee too...\n\nReview 13:\nOn first glance the room looked modern and quirky with \"pod\" toilet and shower. Another 5 mins and you realise the room is extremely small (the width of the bed in fact) with no wardrobe space, a safe you could just about fit a credit card in & a clothes rack with space for 2 hangers. Rooms advertised as twin are in fact doubles with a see-through shower so only share with v close mates! Facilities were minimal, no room service or ironing board available. The view was onto another building. Rooms were poorly lit. It took about 1.5 hours to receive 5 drinks ordered at the bar. Nevertheless the rooms were clean and functional. You can see what they're trying to achieve and the concept is great but they haven't made it work yet.\n\nReview 14:\nThis hotel is well thought out for those who simply want somewhere to rest their head and sleep whilst on a short break (as we were) The rooms are functional and packed with technology and space saving design to allow for a comfortable stay. The quirky shower and toilet designs are unusual but add to the experience. Everything can be done through the easy to use computers at reception. Parking in the streets nearby is expensive. The Olympic Stadium nearby (about a mile) offers underground parking and two 1 hour tickets (for up to 2) for the tram into amsterdam. This allows you to get into the city and out again on the 16 or 24 tram. Cost is 6 euros per day, well worth it.\n\nReview 15:\nI spend two nights in this hotel. The pictures and the movies on you tube looks good but what they forget to mention that you don't have any space (where to put the suitcase?!). Also bathroom near your bed wasn't a succes for me. Gadgets where very cool. Hotel is good to spend some hours near the airport but not for leisure or business. Better use a hotel in the centre of the city.\n\nReview 16:\nThis is one of the strangest hotels I have ever stayed at. The rooms are no bigger than sleeping berths on a train - the bed is attached to the wall. My biggest problem was dead bugs in the room - many all over the floor - I complained to the front desk and they just nodded. They were cleaned up when I returned at the end of the day but it was disgusting. Trying to shut the shower doors required one to be of super human strength and quite honestly was not clean upon return at the end of the day. They promote themselves as luxury budget - budget yes, luxury no. It is a convenient location to many attractions but I would not recommend staying here if you are claustrophobic\n\nReview 17:\nThis was our first experience with the CitizenM concept. All in all a pleasant one but wouldnt recommend it for more than two nights, with the room feeling so cramped and for the more claustrophobic persons. After a day or so we also got a bit tired of the conepty theme of the hotel, the concept coffee, concept pillow, concept lighting etc etc. Not to mention the pricy food and drinks. Fortunately the nearest supermarket is a mere 10 min walk away. The best thing about this hotel was that it gave us a chance to get to know Amsterdam from a different perspective. Avoid the obvious red light canal Amsterdam and get to know the Concertgebouwarea, Oud Zuid , t Vondelpark, theyre just lovely areas to stroll around on a sunny day. And maybe thats just about the best reason to book this hotel when visiting Amsterdam.\n\nReview 18:\nThis hotels management sucks. They clearly do not understand how to run a hotel and how to handle their guests needs. Part of the staff itself does their best, but it all gets ruined by the poor management quality. They do not swiftly and clearly come with solutions and are not available when needed by the guests. Food prices are clearly too high for the quality it provides. I prepaid for the breakfast and at the check out i had to pay it again!!! If I dod not have questioned that then I had to pay for it twice. Fire alarms go off repeatedly and unneededly during the night. Once and never again. I will go to a real hotel. The internet computer in the lobby takes forever to go to a page, but...... it is for free.\n\nReview 19:\nWe loved Citizen M in Glasgow, so when we decided to go to Amsterdam, we automatically booked here. Again, a great experience, right on the number 5 tram with easy access to Amsterdam Central, museums, entertainment district. The room was exactly as expected, clean, modern, smoke free and a little bit tight! Still loved the free movies and wireless. They have good breakfast options, including to-go bags! The only downside was how much more expensive this hotel was than the CitizenM in Glasgow, including a 20 euro charge for early check in. Not sure we would stay here again on our next visit to Amsterdam.\n\nReview 20:\nIf you need to drop your bags, and spend a day or two at meetings in Amsterdam this place is great. The rooms are small but well designed, the 24 hour canteen is a blessing if your time clock is not synched with the local time zone, service is friendly and efficient. The few unhappy reviews on here tend to be from people who stayed there for more than a night or two or three. For a long stay this is clearly not meant to be the place (unless your company is broke -- for the price this is the best option out there.....)\n\nReview 21:\nThis hotel is among the best that I've ever stayed at, with possibly the best bed and shower I've ever used! It's not in the centre of all the action but very close to the tram line which is very easy to use and convenient. It was actually nice to escape the noise to our hotel and see a slightly different part of the city. The lighting was a very nice touch, as was the free wifi, as were the free movies. If I ever go back to Amsterdam I'm checking into citizenm yo!\n\nReview 22:\nit looks like these guys have found the perfect combination for a designer hotel that doesn't cost an arm and a leg. Me and my girlfriend booked a room here for two nights and we are still missing the wonderful 2m x 2m bed... The room was spotlessly clean, and despite its small size, it had all the comfort that you need for a short stay: rainfall shower, TV, free wifi, and a huge comfortable bed! Everything in the hotel is very well designed, and if you have a soft spot for nice furniture, you will definitely love the big lobby on the ground floor. Even if it is located 15mins away from the town centre, the closest tube stop is just 2 mins away, as well as the train station where you can get the train that in 6 mins will get you to the airport.\n\nReview 23:\nWe stayed here our last night after a week between Amsterdam and Brussels. We were welcomed with champagne and raspberries and a nice note from the staff as it was the last night of our honeymoon...very nice touch from the staff! The room was clean and we were blown away by how different, yet efficient it was. The bed was very comfortable!! I wish we could have stayed longer. I would highly suggest the breakfast - fresh breads, fruit, cheese, juice, coffee/tea...lots of choices and very filling. It is a little distant from city center, no more than a short metro ride though and totally worth it! I can't compliment the staff and the overall experience enough. The room had mood settings, definitely more for couples or solo travelers as it is fairly close quarters. We will definitely stay in CitizenM hotels again, if available for our travels.\n\nReview 24:\nThe fact that we have stayed in this hotel not once is the best recommendation, isn\u00e2\u20ac\u2122t it? In this modern lobby full of curious and original furniture you can: -lie on the couch or sunbeds with the company. -conduct business negotiations -arrange sporting bar if there is a decent game -spend hours looking through the photo album of famous photographers which are a lot of there -work or entertain yourself at Apple computers Certainly it is a hotel for a truly close people, because small rooms and originally designed bathrooms can bring some inconvenience to conservatives. But not for us. Enjoying a huge comfortable bed, music and lighting, every day we added a good dose of positive emotions to stay in our beloved Amsterdam. And we\u00e2\u20ac\u2122ll be back definitely!\n\nReview 25:\nThe Citizenm at Amsterdam City is a design hotel at a very attractive price. Rooms are small but adequate. If you want a relatively chip hotel that is good looking and cool, this is the place to go. If you want a lot of personal service, this is not for you. There is a store downstairs that is open 24x7 (I think) and ahas coffee, some food and drinks, but it is quite expensive. Other than that there is no service. I did not miss it. What I missed was a pool, because a pool would have been nice in the (hot August) evenings. The only not so obvious minus point is that the Citizenm is not really in the city. You have to take the tram which takes about 15 minutes. But the tram station is just 50 meters from the hotel.\n\nReview 26:\nwe choose this hotel for its location and the nice futuristic look. we (2 mature couples)stayed for 2 nights,and being on a long trip, arrived with a lot of luggage. The room is a converted container,and although very cleverly converted,there is no space to move or even open your suitcase. The biggest problem was the dust and a smell of fungus.Being there on very rainy days ,the humidity stayed in the room . there was no ventilation whatsoever .no possibilty to open a window . The 4 of us all suffered from allergies (sneezing and coughing ) . After complaining to the housekeeping they really tried to help by cleaning the deckbed and changing the molton, alas without much success. There is one more problem although not directly related to the Hotel . It is very difficult to find a parking space, because on all streets you have to pay ( about Euro 3.- per hr between 9am-9pm) and most of the coin automats are out of order ! !\n\nReview 27:\nThe best bed I've ever tried!!! Very good sound system in the rooms, Mac computers for internet, and the most modern shower with light effects! The hotel's design is just Amazing!!!! !\n\nReview 28:\nCitizenM is definitely not your traditional hotel by any means. The bathroom and shower are in little pods which definitely can make for some.....awkwardness lol. Wasn't too bad though. But the beds.... OMG OMG the most AMAZING bed I have ever slept in, in my entire life!! Also a very nice touch was having the Canteen which is open 24 hours a day. Why doesn't every hotel have this? They have all kinds of food and snacks, drinks, coffee, anything you could possibly want. They also have computers and printers there complimentary for guests (great for printing out your boarding pass!). They also have free Wifi throughout entire hotel. This place is a little outside the city center but not too bad. Cab ride was about 15 euro. But there is also the subway and tram nearby if you don't want to spring for the cab. We were only here for 2 nights but we had a great time. Thanks CitizenM! !\n\nReview 29:\nBy no means your average place to stay. Service, cleanlines and cost are exceptional in this wonderfully modern hotel (great electronic controls for lights, TV and shades to create just the right ambiance in your room, ultra modern lobby) 24 hour food and beverage availability and convenient access to the train station and Schipol airport. For a first or last nite in Amsterdam, this is the place to stay. We arrived late and the restaurant staff were efficient, friendly and helpful. We hope to try other citizenM hotels around the world.\n\nReview 30:\nThe M brand is unique, friendly staff,funky rooms and showers and moderate pricing - love it!\n\nReview 31:\nServices in room such as door lock, lights, tv and blinds are controlled by computer. When this went wrong, it was very hard to find an actual member of staff to assist with problems. Locked out of room for over one hour due to computer malfunction and manageress broke door trying to get me back in. Thereafter, only the hotel master key would open door and so every time I left the room a member of staff had to escort me back to let me in again. Asked for another room but was told that hotel full due to marathon weekend. Finally got allocated another room with working door lock next day. No plans to return to this hotel chain.\n\nReview 32:\nStayed at Cit M to attend meeting at RAI Center -- perfect location and amenities for such a visit. Other positives: good WiFi service, the key system, the plentiful lobby seating. Negatives: room is small even for one person; not really enough space to hang clothes for a 5-day stay; desk is small; hard to avoid cold water when you start the shower. I consider the negatives very minor.\n\nReview 33:\nWe spend in CitizenM 4 days. It was really wonderful time. Location of the hotel is very good. In the quiet area, close to the park. Tram nr 5 will take you to the Dam square or to the museums. Transport from the airport takes 8 minutes (to Zuid Station). Rooms are rather small (there's no place for the clothes) but comfortable. The huge bed, shower and toilet in the fluorescent tubes. No privacy in the room so you have to go there with person who you know really good :) You have to use the pilot if you want to switch on or switch off tv, light, or to curtain. Free wifi, lots of films in the room, tasty breakfast, young, cheerful and helpful service and you don't need more. Well design and friendly hotel!!! The best choice in Amsterdam.\n\nReview 34:\nI cannot give enough praise for this hotel. Every bit of my stay was perfect. It was hip, funky, friendly and comfortable. I will stay here again next time I'm in the city.\n\nReview 35:\nI'm a bit of a design freak, so when we entered the hotel lobby, I nearly fainted from joy. Everywhere I turned, there was Vitra furniture. The staff greeted us upon arrival and the automated check-in system was a breeze. Our room on the 5th floor was spectacular. The bed was enormous and the shower/bathroom pods and mood lighting were very cool. Given the layout of the room, I think this hotel best suits couples or very close friends. You do feel a little bit on display in the toilet since it's right in the middle of the room, but the frosted glass and privacy curtain made it less awkward than otherwise. Although a bit far out of the city centre, the location next to Amsterdam Zuid made getting around very easy. The number 5 tram stops right in front of the hotel and takes you nearly everywhere you could wish to go in the city (museums, shopping, central train station). I still cannot believe how reasonably priced the hotel was for the quality - in London where I live, a similar hotel would have easily cost three times the price. I would definitely recommend this hotel!\n\nReview 36:\nWhat a great hotel. I chose this hotel as I was in the city for a concert at the Amsterdam ArenA. A great location both for the airport, ArenA and getting into the city (number 5 tram into the city from next to the hotel). The hotel is modern and unique with great facilities (free wi-fi & movies). You definitely have to be comfortable with whoever you're staying with as the toilet and shower don't afford much privacy but the rainfall shower is amazing! Huge comfortable bed as well and the 24hr cafe has a good selection of food and drinks. I will definitely be back and would recommend to anyone. It might be out of the city but it only takes 15 mins on the tram.\n\nReview 37:\nThe location was perfect(only 5-10min from Airport - Schiphol to Amsterdam Zuid Station and only 5min walk from railway station to hotel ). Friendly and helpful staff. Quiet area. Nice, modern and clean rooms.\n\nReview 38:\nIt did just as it said on the tin, but better.. From the very attentive staff, to the buzz of the lobby and cafe/bar..the rooms were exceptionally clean, funky and with a huge bed... plenty of room for 4! Only 20 minutes from the centre of Amsterdam, which was no problem at all.. the tram service was fantastic... Before you go go on line and get the Iamsterdam card... which is very good value for money... travel, enterence into museums, boat trips all included, so if your on a budget I would seriously recommend it... I will be back to Citizen M... and would recommed others give it a try, hopefully like me you wont be dissapointed.\n\nReview 39:\nGreat location near station zuid. Friendly staff who are there to help at anytime. Perfect (very small) room, with all the facilities you need. Personnaly i like the lobby to hang out. Beautifull designer furniture, a lot of space, but also quiet corners to relax. In the morning there's no traditional breakfast. They do sell croissants, yoghurt etc.\n\nReview 40:\nStayed 3 nights at the CitizenM in central Amsterdam, and central is what this hotel is NOT, at least if your travel is about getting to central Amsterdam. Its a 25 minute ride by tram to the Central Station, 10 to the museum area and 15 to entertainment area Leidseplain. Set in pretty dull location, the benefit is that its quiet. Quality of the hotel is good (new 2009) and staff was attending and nice. The downside with the hotel is that the TOILET is set in the middle of the room (yes - without doors, its all an open space) - so dont do a heavy mexican dinner if you will try to impress your new date. Plus for high speed internet, numerous TV channels, room ambience and lighting, and a bunch of movies on demand - INCLUDED in the price. Why dont all hotels do this. On the other hand it gets a pretty higt score since it after all is in Amsterdam, a fantastic city whatever you are after\n\nReview 41:\nStayed here recently whilst at a conference at the RAI. Great location for RAI, nice room but would be small for two people. Very clean, great big comfortable bed, and very quiet, slept very soundly. The shower is good, and quite cool being in the middle of the room. Great selection of TV/movies on demand if you have any spare time. Easy tram ride into the city centre, but keep you out of the hussel and bustle of the touristy areas unless you want to be there. A few problems, needed more hangers for clothes and room was too cold even at max temp. High tech touch pad could be a little temperamental and no way to over ride it if not working, so had a shower in darkness one morning. But overall would recommend this as a very good hotel and good value.\n\nReview 42:\nWe had booked into the CitizenM for affordability and fun, (kinda like a one-night-stand). Well this hotel might just be the one-that-got-away! We had a great time at the CitizenM. It was a little bit remote from central Amsterdam, but a great way to ease you into the culture. The shops in that area are beautiful and the art that you stumble across in your tour of the park is incredible. It's a must-stay! The staff were friendly, the food was great, (albeit pricey) and the atmosphere was buzzing with excitement. The room was surprisingly spaceous (once we stowed the luggage under the bed), the shower and toilet were novel, and the bed luxuriously big. The movies on demand was a real bonus.\n\nReview 43:\nBooked citizenM after reading reviews on tripadvisor. We weren't disappointed. From the minute we arrived and someone was immediately on hand to take our bags to the safe left luggage area it was fantastic. The rooms are not as poky as they look in photos - the huge windows mean they feel very airy. The MASSIVE bed is also great for chilling out on as well as sleeping. Little touches, like the coloured mood pad, being able to pick our room on check in (floor/view depending on availability), two shower gels (one \"day\" one \"night\", and also how quiet it was but still on a tram route to town just made it a really enjoyable stay. Definitely reccommend to anyone. Food was a bit expensive, but we found it expensive everywhere in Amsterdam to be honest.\n\nReview 44:\nVery modern and chill hotel. Easy to find near Amsterdam Zuid Station. Hyper modern solutions, that fit a young spirit:) Rooms very smart built, with the most you need (without a refrigator) for a city break if you are a solo traveller or a couple. Wifi worked well. Clean and nice. Maids did their job satisfactory. Comfortable big bed. Helpful staff. Nice lobby and design. A little tram trip (15 min) out of the city centre(Leidseplein t.ex.) but it's just pleasant to come back to a peaceful area after a day in the hustle and bustle of the city, I think. Reasonable prices. Canteen/shop in the lobby, but noone near outside the hotel. Will go back next time in Amsterdam.\n\nReview 45:\nStayed here for 3 nights in January. Absolutely worthy of it's 'trendiest hotel in the world' status, some of the thinking is revolutionary to our current service industry... E.g. The sense that the staff weren't working, the were just hanging out having fun but would help if you needed it... Kind of worked. Sort of felt like the cool kids had built their own hotel. I'm glad to have seen it but not sure I'd choose to stay again (unless budget insisted). For me the deal breaker is having the toilet in the bedroom - which effectively left me with the confused sense that I was sleeping in my bathroom... While its not for me because I like my comforts too much, it is clever, clean, \u00c3\u00bcber-trendy, and a friendly place for anyone travelling alone.\n\nReview 46:\nAfter a long flight we just wanted to rest, arriving at citizen M we were welcomed by smiling friendly staff. The rooms were awesome, even though we were tired the room caught me by surprise, just couldnt help but play with the remote control that controlled everything in the room. Mood lighting was awesome, shower and toilet in a weird capsule! This place is great value for money, close to the airport and only 10mins by tram to the central district. Highly recommended, we will be back! !\n\nReview 47:\nI brought my husband to Amsterdam for his birthday and decided that it would be interesting to stay at a hotel with such a modern concept. The hotel itself is amazing. The bed was the most comfortable I think I have slept in and the room was lovely. On the first night, I was in the unfortunate position of having my handbag stolen from the city centre, but the staff were fantastic, allowing me to use the phone to try to organise an advance from my credit card and also to contact anyone necessary. They organised a cab to take me to Western Union and even found out for me where the nearest one was. All of the staff are extremely friendly and courteous from the minute you arrive to the minute you leave. I would recommend everyone to stay there and would love to see more rolled out throughout Europe. In one word, I would describe the hotel as \"superb\" P.S Many thanks to all the staff who assisted us and kept us smiling.\n\nReview 48:\nWifi free at last !!! Sometimes very very slow. Flooding in room, though it was corrected next day. But The 3rd day flooding again, we pais 140 Euros, not acceptable A/C just too cold even at The warmest setting. Staff very good. Very interesting for overnight stay, cool common area but rooms...\n\nReview 49:\nWe were very comfortable.......toilet space rather small and not private!!!! However all facilities were good........the staff were very very attentive and pleasant. It was a good experience and would go back again.\n\nReview 50:\nCome here only if for you a bunk bed or a luxury hotel are the same thing!! The room has no wardrobe and is basically a bathroom with a bed. I chose this hotel since i had to fly early in the morning and wanted to be close to the airport without spending a fortune. I arrived at 11am and i had to pay 20 extra euros to check in without waiting 2pm. No minibar in the room, no space, toilet in the middle. No privacy but position of toilett versua bed embarassing even if one is on his/her own. I am surprised the hotel has good reviews and i was mislead by them and the pictures. The hotel is walking distance, but the road is windy and cold and by what seems a high road!! 10 mins from airport. I never write reviews, but i felt i had to, if out there there are people who might wonder which hotel to choose near schiphol airport. I could have spent a bit more, but have a decent room elsewhere\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31398, "query_start_index": 31400, "query_end_index": 31400, "truncation_seperator": "... 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{"id": "1068719", "pid": "1068719", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHad a wonderful stay at the W HK. while not in the heart of Kowloon, it was still very well located, above the airport express station and a few stops to Central on the other side. It is above a high end shopping mall, with many food choices including a great supermarket. But enough about the location.. I loved the hotel. I am a platinum member so scored the upgrade to a corner suite which was fantastic (including my own Nespresso machine! ), great view, perfect bed and wonderful amenities. The staff were really helpful and friendly and breakfast was great. The hotel has an \"Alice in Wonderland\" theme in the public areas so the decorations and artwork is wonderful. Do look out for the \"Alice\" touch. The pool on the top is also amazing!\n\nReview 2:\nPretty cool rooms, kids not welcome in pool area (apparently the pool is a \"the pool is a very sought after venue \", bar was dead on Sat. nights.... Would be a fun hotel for a 20 something looking for a home base, 30+ with kids I do not recommend - feel like I am at a exclusive night club where the staff is pretentious.\n\nReview 3:\nWe have been staying at the W Hong Kong on our honeymoon for the last couple of days. The hotel has a great vibe, is centrally located and the staff are really friendly and accommodating. The biggest disappointment by far is access to the pool, which for the last 4 days has been closed due to a 'deep clean'. Particularly annoying is that there has been no update on (i) when the pool is expected to reopen (ii) why the 'deep clean' is taking so long - every time you speak to the staff, although very apologetic, they really don't seem to have a clue - we've been told on 4 separate occasions now that the pool will open 'later today', or 'tomorrow' . . . perhaps next month eh??!! It's a pity, as this has left a slight bitter feeling about what on the face of it at least is a pretty decent hotel.\n\nReview 4:\nExtraordinary interior design features throughout; friendly attentive service; rooms full of features and bed comfort second to none. The Kitchen restaurant is justifiably busy and the breakfast buffet is superb for variety, presentation and quality. Location right above Kowloon station makes it so convenient for the Airport Express train (and MSR to Island etc.) and the airline check-in counter at that station makes the return journey to the airport luggage free. A complimentary shuttle every 30 minutes wil take you the Kowloon shopping area or near to the Star ferry for trip to the central area of the Island.\n\nReview 5:\nThis hotel's service is just appalling for a so-called five star hotel, and it started before even arriving at the hotel. I was trying to find out information from the hotel's PR and promotional team, and encountered unreturned phone calls, and numerous promises to provide me with information which never came through. I am in fact still waiting to receive information about a particular hotel package from the hotel's PR manager, and the request was made 6 weeks ago. The service levels are simply appalling. Despite the nice rooms, I will never recommend this hotel to anyone, as the lack of service for the amount you pay has totally turned me off.\n\nReview 6:\nJust finished a stay at this hotel. Like others here have said: This is a truly great hotel. Loved the pool area! However, be aware that the hotel is fully booked almost every night, and that there seem to be a party or other type of function there most days. It creates a buzz, but can also be overwhelming. The lobby area is e.g. busy, very busy. Day and night. In addition: If you are a light sleeper, you might try to get a room not facing the freeway - or at least a high floor room (16 is the lowest, 38 the highest). It seems that the rooms/suites ending in xx01 (and the ones close to that) is most effected by the freeway and harbor traffic. Oddly, those seems to be the most expensive rooms as well - so there are usually no problem changing rooms (as we did).\n\nReview 7:\nIt was an anticipating trip to the hotel. I was thrilled to be able to stay in of the top-notch hotels in hongkong however there were 2 factors that put me off First, guest service was ridiculously below expectations. Second, breakfast was way too expensive and there wasn't a great variety for selection. The location is alright and there's a big mall. The views from the rooms are good and the interiors are modern and sleek. However, the hotel is still far from being top notch and they need lots of improvement in terms of customer service.\n\nReview 8:\nA colleague and myself spent a couple of days at this great hotel on a business trip. Due to several conferences and exhibitions, the price was higher than normal as the hotel was running at almost full occupancy. The rooms were modern and very comfortable. They have really paid attention to ever single little detail. The breakfast buffet was great and the other restaurants better than expected. Only negative point would be some of the staff lacked a bit of knowledge and could definitely improve to complete this more or less perfect hotel experience. Would definitely go back on my next visit. Tip: visit the pool on the 76th floor, and drop by the great SPA!\n\nReview 9:\nI signed up with Splendid Tours for a Macau day tour through the hotel. Not only do you pay an extra fee on top of the tour rate, the W does not provide ground transfers from the hotel to the ferry station which is only 5 minutes away! One has to cover your own cab ride to and from the ferry while other hotel guests are provided ground transportation. This is the only tour exclusively offered by the hotel, they should at a minimum provide ground transportation since you are paying an extra fee for them just to make your reservations. Otherwise the hotel is well maintained and the location is convenient for the airport.\n\nReview 10:\nI stay at this hotel 2x a year when I travel to China for business. It is truly one of the nicest hotels I have experienced. From the moment you walk in the door, every piece of service is top-notch. From the front desk, to room service, to the restaurant help, the level of customer service is amazing. One of my favorite things about the W is their amazing breakfast selection - this amazing room filled with delicious options, from multiple fresh-squeezed juices in beautiful glass bottles to made-to-order omelettes, crazy great dim sum, you name it. If you like to jog, it's well placed, too, to take a run along the harbour. Lastly, gorgeous roof-top infinity pool! I highly recommend this hotel for a very enjoyable stay in Hong Kong.\n\nReview 11:\nMy home in HK. Some trendy hotels tend to forget that service is also a key aspect in the industry, the W HK does this mix in a perfect way! Quite rare.\n\nReview 12:\nCan't beat the location - right upstairs from check-in to the airport on the trainline - I think you could even check in the night before if you wanted to. Mall downstairs has several food options. The suite was very modern but very nice - comfortable bed, huge living area (esp for HK), and a huge bathroom and walk in closet. The tv and room controls were a little cutsey (rather than on and off, they have \"day\" \"night\" and \"sleep\", but the kids had great fun playing with the gadgets and window shades. Nice helpful staff. I would definitely stay here again.\n\nReview 13:\nAs a frequent traveler it is so nice to stay in a hotel that gets everything right. I am so used to excuses and apologies that to stay anywhere that delivers on its promises has become the exception instead of the rule. You can take the airport train directly into the complex where the hotel is located and the subway is also in this complex making entry and exit effortless. The staff at W is top notch and a breathe of fresh air. It is so nice to give raves and the W deserves it. The views of the harbor are fantastic, spend the extra cash, it's worth it.\n\nReview 14:\nWent to the W Hong Kong in 2009 for our honeymoon, and have to say, the hotel added to our experience. Having stayed in several W Hotels, this is my favourite one. Staff were very welcoming and attentive to our needs. We had a room on the 38th floor overlooking the harbour and the views were amazing!!! The whole building is unique and magical. From moving paitings to a trendy bar, to a rooftop pool on the 70th something floor to unique items in the restaurant. Ever tried red bull jelly with gummi bears?? Nope neither did I but have to say all those different things just make your stay memorable. Booked a limo to the hotel and a nice cake on arrival as a surprise for my wife and all was just brilliant. All hotels are unique in its kind, but the W raised the bar for all other hotels. Just a quick tip when travelling back home, underneath the hotel is a check in desk for the airport express, you can check in there and drop off your luggage even before you have to leave the city.\n\nReview 15:\nI had to go on a business trip during my birthday... Darn, what bad timing - the one day of the year out of 365.25 days and it had to be it... To my surprise, when I got back to my room on that very faithful day; there lies a birthday cake and greeting card on the table, especially from the hotel to me. That really made staying in W Hong Kong well worth it\n\nReview 16:\nHotel is awesome. Room is big and technologically savvy. Staff are very very plesant.The only bad point, the location is a little off from the main MTR line that links to the kowloon markets. But a short cab right will do fine.\n\nReview 17:\nI have stayed here 3x in 3 years and it is my hotel of choice there. The location can't be beat. You get off at Kowloon Station from the airport express, walk up and through an amazing high end mall and you are there. The Ritz is in the same mall. Once you walk in, you are welcomed and guided to the lobby. It is modern, fun and yet the rooms are relaxing. The fitness center, SWEAT is amazing. The pool WET is the highest in the world (outdoors). Bliss spa is there too. The food in the restaurants is good but there are better in Hong Kong. I eat there when i am too exhausted for going out. The beds, bathrooms etc, is all great. It must be one of the best W's in the world and last year was in the top 10 modern hotels list. This hotel is best for business or couples. I rarely see very young kids. It does have a club vibe, esp at night. Some of China's young, rich and beautiful are spotted here. I will absolutely stay there again. Service is great.\n\nReview 18:\nThe W Hotel is just great. Convenient location (the train from the airport to the hotel was just too easy), great shopping and dining in the massive train station/mall building that houses the W, the best \"hotel gym\" I've ever seen, and attention to every detail. Very trendy, very hip, very fun. My only real complaint is that I enjoyed the hotel so much that I probably didn't see as much of Hong Kong as I should have! Here are two dining tips: If you eat breakfast in the hotel, skip the a la cart options. They might sound yummy, but the buffet is just as yummy as it is beautiful, and just as cheap. If you don't get the buffet, you'll probably spend much of your breakfast staring at the plate of someone who did. Tip #2 - Skip the hotel restaurant (not the one where they have breakfast, but the one on the bottom level - maybe called Heat?). Great atmosphere, but the food was just so-so, and overpriced (like most hotel restaurants). Overall, a great stay at a great hotel. Book this hotel now!\n\nReview 19:\nExcellent Hotel, located in Kowloon. Can not complain about anything. Rooms were spacious, rooftop pool heated, Spa & Heath Club good.\n\nReview 20:\nStayed 3 nights. This hotel is amazing! Conveniently located above Kowloon Station on the express airport/city train route, and within the up-market Elements shopping centre, and nearby Tsim Sha Choi \u2013 hotel shuttle (ie Ocean Terminal and Nathan Road shops). We upgraded to a waterview (western aspect) and 36th Floor \u2013 stunning unimpeded view and the room and fit-out was superb. The service and staff were impeccable. As swimmers, we were amazed and thoroughly enjoyed the outdoor pool \u2013 situated on the 76th Floor (with work-out gym one floor below) and perched along the eastern edge of the building with spectacular views N, E & S over HKG and the harbour and neighbouring islands \u2013 an experience definitely not to be missed.\n\nReview 21:\nGreat spot. Eclatic decor in hallways Well thought out rooms Plenty of gadgets Relaxing Great eating and pool on the roof\n\nReview 22:\nOver the years, I have spent many nights at this hotel, in many different rooms and suites. Always, I have come away with the indelible impression that not only does this hotel try to be different, it is different and it retains that elusive WOW factor ... one that does not diminish with repeat visits. Many of the W hotels in this global franchise lack the sheer class of this property and/or the staff attitude of nothing is too much bother. This property is my unhesitating preference in Hong Kong, even compared to the swank new Ritz Carlton next door.\n\nReview 23:\nA few years ago I stayed at one of the W Hotels in New York and it was amazing. As a result I look out for them when I travel and was pleased to see there was one in my most recent stop over - Hong Kong. In saying this, I was so in love with my experience in NYC that it can be a tall order to live up to that and invariably you come away feeling let down. Thankfully this wasn't the case. It was fantastic! Great service and the room was brilliant. I couldn't really think of anything that wasn't there that i may have needed and everything felt like it was top quality. The location was great - so quick to the airport by train and an excellent shopping mall on the doorstep. It had everything I looked for in a great hotel and I will most definitely be back and recommending.\n\nReview 24:\nW is a chic hotel, with extremely good customer service to rival Ritz Carlton in Hong Kong. Every spot is picture-worthy you don't want to leave. It is also conveniently attached to the Elements shopping mall and the MTR. The crispy chicken at their chinese restaurant is a must try; and oh, don't miss taking a dip into their pool at the 76th floor - you literally feel like you're on top of the world. As for the room, it is big by Hong Kong standard. Overall, my family loved it!\n\nReview 25:\nAll rooms are suites with full breakfast package. The atmosphere is typical to a W hotel, on a larger scale. Views of a commercial harbor add a contrast of real business HK is known for and the elegance this hotel offers. The rooftop pool and spa are beautiful with butterfly tile mossaic, large pool and spa with top service. Food is excellent in all the hotel restaurants. It's the only hotel of its type where you take in all that HK has to offer in a very cool, down to earth vib.\n\nReview 26:\nEnjoyed the great service in this newly renovated hotel. Views from the corner suite on the 33rd floor were amazing. We had some issues, but they were promptly addressed and rectified. Location is perfect \u2013 above the Elements Mall and Kowloon metro station. Heavenly beds were very comfortable and spa is well worth a visit. Roof top pool is great \u2013 although beware of random closings as previous posters have mentioned. Food and drinks at terrace restaurant at the pool looked reasonable.\n\nReview 27:\nThis hotel is first-class, unfortunately after a long flight from Germany our room was not ready till evening, we got an other room so we could refresh but then our reserved room did not have the connecting doors which we needed because of a 2year old. We were given the free upgrade to the presidential suite, which is very large and beautiful but didn't have 2 bedrooms. So we had to do with an other room for the night. Only the next day we got our initially ordered rooms. Otherwise everything was fine, except we got into the taifoon vicente which hit Hong Kong, but this is another story.\n\nReview 28:\ni stayed in this hotel last yr!!! its really coool hotel..the designs were great....esp. the lobby!!! the hotel is located near the shoppin mall...under the metro station too...luv tooo visit again!!! !\n\nReview 29:\nWe stayed in a corner room with partial harbour view. Floor to celing windows with electric blinds. Mini bar selection not your standard boring fare - included CD, sun hat and umbrella, health bars. Big bath had tv and view of the harbour - not sure how much the people in the offices opposite could see through the shade curtain though! Really nice bathroom \"condiments\" included. Toilet separate - as it should be in a civilised world. Hotel facilities great too. Well equipped gym with inspirational view and helpful staff. Breakfast buffet fabulous. Juices and cereals presented in individual glass containers. Interesting view of containers and ships outside dining area. Wine tasting night (I think Tues?) is good value and interesting people watching. Location great for upmarket shopping and airport check in. Free shuttle every half our to the TST (in people mover so book with reception). Free WI-Fi in lobby which is handy. Helpful staff. Will stay again.\n\nReview 30:\nThe staff are incredibly courteous & helpful and everything is super efficient. Care and attention to detail, second to none.\n\nReview 31:\nThis was my first stay at a W hotel and I was surprised at the quality of the service, rooms, and facilities at the W Hong Kong. The room was large with an amazing harbor view, comfortable furniture, an awesome bed, surround sound, mood lighting, TV in the bathroom, spa-like shower, well stocked minibar, electronic bedside controls, the works. The hotel is a bit isolated but quiet, and right on top of a transit station and large upscale shopping mall with various restaurants. Will definitely try and return (book a \"fabulous\" room....its worth it).\n\nReview 32:\ngot a corner room, and boy what a view. decor was quite grey, but very very modern. one could find everything right in the room, whatever one could think of. the tv, hidden behind a mirror panel. ipod dock, dvd player, with full home theatre, made our stay truly relaxing. right below the hotel, is the kowloon station, with its amazing selection of restaurants, shops, etc, one could not want anything more. however, the best best best part of the hotel was the rooftop pool, at 79th floor!!!!!! it was always like a dream to be swimming there. amongst the clouds, in the heated jacuzzi, one could not be at a better place, after a long walking day. amazing service, 'watever wherever', is truly unique. would love to definitely go back anytime!\n\nReview 33:\nExcellent staff - attentive, always a step ahead of your needs. Breakfast - awesome with tons of choices. Freshest items. The room - smelt great, super clean. Spa - great massages with an awesome view of the ocean. Gym - 24 hours and facing the harbor\n\nReview 34:\nJust returned from a fantastic weekend in W Hong Kong. The location is so convenient as it's situated above the Kowloon Airport Express Station. Staff is professional and courteous, in-room dining is of really high quality (although not cheap), and best of all is the rooftop pool that overlooks the harbor. Just beautiful! I would definitely stay here again, highly recommended!\n\nReview 35:\nstayed here with my 19 year old daughter we both loved it as it has a very cool atmosphere. some service issues could be improved.. we came to swim in the pool area and we were told that there was nowhere to change! oh! we could change in the lavatory block... in fact the changing rooms are in the spa on the floor below which we found another day. we would definately return to this or other W hotels for the atmosphere.\n\nReview 36:\nWe loved the W Hong Kong. It was great going downstairs and walking straight into an upscale mall and train station with direct connections to the airport and downtown Hong Kong. Our view of the harbor was beautiful and our room was sleek and trendy. The breakfast room and buffet were definitely our favorite EVER, and I would recommend this experience even if you don't stay at the W. The infinity pool on the roof disappearing into the surrounding city made for some neat pictures. The staff throughout the hotel go out of their way to add to the great experience, and as an SPG elite member, I felt well taken care of. My partner turned 50 while we were there, and the evening of his birthday we returned to our room to find it filled with sparkling tea lights, chocolate covered strawberries and cake compliments of the hotel. I honestly can't say enough good things about the W Hong Kong. It's a long way from New York, but we can't wait to go back!\n\nReview 37:\nI stayed in the W on several business trips during 2011 and I can say it's the best hotel i've ever stayed. Loved the trendy high end rooms, nice size, great view and amazing beds. Totally enjoyed the 77th rooftop swimming pool and jacuzzi during my weekends. Spa facilities and treatments are to die for. W focus on delivering the most spectacular service to every guest 'Whatever, whenever'. After the experience in W, staying in another hotel it just a continuous disappointment!\n\nReview 38:\nA fantastic hip hotel located directly above the Airport Express train terminal (20 mins from the airport) and the Elements shopping mall full of beautiful designer boutiques. As far as W Hotels are concerned it is one the best I've experienced so far. The service is great, the breakfast buffet is very contemporary and beautifully presented and the beds are soft and cozy (unlike many hotels in Asia where the floor is softer than the bed). Great outdoor swimming pool and bar serving snacks on the 78th floor. If you don't want to leave the comfort of air conditioning you can can catch the train to Hong Kong Island (a few minutes away) and you land right in the middle of IFC Shopping Mall. Alternatively you can catch a free shuttle bus to Tsim Sha Tsui for more shopping.\n\nReview 39:\nThe W is a new, modern hotel with many amenities. The rooms are spacious and comfortable. Service was very good, everyone was very friendly and helpful. It was very quiet and has great views. If working in ICC tower, this is a great hotel to stay. The underground mall is convenient for restaurants, shopping and Three Sixty (groceries, desserts, meals, beverages, etc). Would definitely stay here again when returning to Hong Kong.\n\nReview 40:\nAs an exhausted teacher who has been loyal to SPG for 12 years as a Platinum member, I can honestly say that when you need anything--from a pickup for my husband and me at the airport, to a room when they were all booked and our flight back to the USA was cancelled (after we had taught three weeks in 5 countries, in Asia) they are there for us. Ricky, the airport W chief manager, will meet you at baggage claim, Charlie unloaded our bags and rush us upstairs where, Amy and Sammy and Frances checked us in. The spa for my aching body (Momma Letty) was heaven. The food is authentic and the service what you would expect. Great! Dim Sum downstairs (thanks Ben), snacks on the roof near the pool or a dinner in the hotel. The rooms and views are great. Thank you, W Hotel! I sincerely couldn't do this job without you! Seriously!\n\nReview 41:\nHong Kong is the capital of the World and New York its vintage version. W Hotel defeats ands down all the other old fashioned Hotel. If you want to get bored avoid W as well as if you aim being unconfortable. W Hong Kong is a must for any kind of traveller who enjoy perfection and trendy beauty and rythm.\n\nReview 42:\nWhat an amazing hotel. Excellent service, good location and not the long walk to nathan road as people have said previously on this hotel. Its a 10 minute walk to the start of Nathan road, and 15 min if you really want to take it easy. The spa centre is really nice, and the hotel is within a shopping mall, so really conveniant for shopping too. Taxi to the hotel is nothign much at all. Something like abotu 50 HKD from the middle of Nathan road. On departure, you can check in at the airline desk and send your luggage from the train station next to the hotel. So no need to lug anything across. Any specifics please dont hesistate to contact me.\n\nReview 43:\nThis hotel is one of the most well designed hotels, that we have ever stayed at and the overall experience is very good. The clientele is mainly younger rich people in their 30'ies wich likes to flash their expensive clothes. Pro: The room is extremely nice. The bed is wonderfull and al the electronics, build in tv's, surrond sound etc. is excellent. The rooftop pool is also very attractive. Con: The music in the lobby is too loud and the general atmosphere is almost too \"fancy\" with a lack of the exlucivity we expect from a hotel in this pricerange. The harbour view rooms do not face the Victorian Harbour, but a lot of docking ships. The bathroom is only seperated by the room by sliding dors - wich are note sound proof. So do not bring a shy date. The price is to high at normal prices, so go for a bargain. The roomrate changed from 3600 HKD to 1800 HKD during our stay, but the hotel did not reimburse us, so we had to check out and check in again.\n\nReview 44:\nThe W in Hong Kong is so attractive, with a young, energetic staff that was very helpful. The easy access to trains to the airport, Disney, Big Buddha, etc. makes the location prime. While there is nothing outside within walking distance, the high-end mall beneath the hotel is beautifully designed with so many restaurants in all categories, and some that are destination restaurants in themselves. We loved staying there so much that we cancelled a stay in a hotel across town and extended our stay at the W. We had a great view of the outer harbor.\n\nReview 45:\nThe W Hong Kong tops my list of hotels. First, it was very convenient to get to. From the airport, take the MTR transit train directly to Kowloon Station. The train stops in the Elements Mall directly below the W Hotel. It was a snap to get to. The same goes for traveling around Hong Kong. It's centrally located to everything.The rooms were very upscale & modern. The beds & pillows were super comfortable. I've read other reviews about how great the beds were for sleeping and they were right on the mark. Zzzzzzzz. You can't beat the price for what you get. The restaurants are much better than expected. The most impressive thing about the W was the staff. They were most courteous, friendly, and professional. This hotel is definitely5 Stars!!! You'll love it.\n\nReview 46:\nJust finished off a trip to HK that involves a few nights at the Intercontinental, Hyatt Sha Tin, and Hyatt TST. W was a last night treat, and I regret not having done my entire stay there. Upgraded to a harbor view room with stunning views to the west - the view isn't of the downtown, but in a way, I found it refreshing to have a different perspective on the harbor. The room is perfection - most comfortable bedding I've slept on in a hotel in some time, all the technology you could want, including a very powerful sound system for those who like to really listen to music on the go. The pool is great, but the SWEAT facilities (gym, spa pool, sauna, steam) were amongst the most inspiring I've ever seen, namely for the view! If you want a hotel that's more than just comfortable, but rather is just plain fun, this W keeps you feeling inspired. Only downside I would note was the food - needs work in terms of quality and value.\n\nReview 47:\nI stayed there on a work trip earlier this month. Fantastic property - The hotel is very contemporary, which is the way I like it, and yet the feel is very personal. I really liked the tray in the room with all sorts of nick-nacks including an umbrella, a power adapter, a first aid kid and an emergency kit in case you bring someone back to the room after a good night out ; ) The bed was comfortable, and I understand I was in the entry-level category of rooms. The roof top pool is really nice too. Service - They have a Whatever / Whenever number to call at, in case of any wishes. We used it past midnight, and they lived up to their name. Everyone who works there seemed very happy and always eager to help. Would recommend this property to all ! !\n\nReview 48:\nWe stayed at the W Hong Kong for 6 nights at the end of December/beginning of January and had a fabulous time. The room was clean, standard W style, with Bliss products. The spa is great and there's an amazing pool and terrace at the top. The bar is also good fun, with great drinks and good atmosphere. The staff was nice, helpful and welcoming at all times. From the airport it's very easy to catch the Airport express and get off at Kowloon station (inside Elements mall, so you don't even have to go outside). Also on the location, we worried that we might be a bit far from the action, but the MTR makes it super easy to get to Hong Kong Island (maybe 10min including the walk from the hotel to the station). I would definitely go back and recommend this hotel to all my friends.\n\nReview 49:\nAbsolutely one of my favorite hotels. The room we had was not huge and was on the \"highway\" side of the building but it was high enough that the view was not a problem. Very modern, clean furnishings. The bathroom is oddly open to the bedroom but with a sliding wall that closes for privacy. Very convenient to airport shuttle as it sits over the station.\n\nReview 50:\nI'd been waiting to stay at the W for some time after seeing photos of it. Having stayed numerous times at the other Starwood properties in HK (Sheraton and Le Meridien), I can safely say that the W leaves them for dead. Yes, the harbour view may be better from the Sheraton, but overall the style, the service and just all the little things about the W HK all truly lived up to my expectations. From the moment I arrived I was made to feel welcome, and the service and attentiveness of all the staff was just superb (with one exception, there was one doorman who I asked for help in getting a taxi who had a nasty attitude, but other than that it was flawless). As many others have pointed out, you will either love the location or not. For me, being able to check in for my flight at the station directly below the hotel and being able to get to all parts of HK via the MTR when I wanted to made the location work very well. Overall, it was a wonderful stay and I look forward to my next visit.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30654, "query_start_index": 30656, "query_end_index": 30656, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 933, 1266, 2079, 2709, 3373, 4155, 4711, 5388, 6026, 6780, 6945, 7520, 8092, 9095, 9466, 9706, 10676, 11693, 11840, 12583, 12717, 13287, 14078, 14573, 15070, 15572, 16179, 16394, 17373, 17511, 18077, 18836, 19100, 19492, 19927, 20895, 21390, 22181, 22626, 23469, 23788, 24450, 25424, 25988, 26767, 27715, 28482, 29279, 29647]}
{"id": "2515880", "pid": "2515880", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe spend 5 days and 4 nights at the lodge and couldn't be more disappointed. The Lodge is dark, dated, poorly maintained, with absoultely horrible food. Would never consider it again. Love the park but the Jambo House was horrible. Had a Savanna Villa that you needed a flashlight to find you way around the bathroom and kitchen. The elevator walls were so filthy that we afriad the kids might touch them and get sick. Horrible, Horrible dated dirty place.\n\nReview 2:\nI broughtmy husband to this wonderful resort for his birthday one year. It was all we expeted and more. I truly loved the hotel, the food, the grounds, and the staff. Out experience was nothing less than perfect. The shuttle service is in the form of busses. I would have rather taken the monorail, but it was not a feature at this hotel. We had a Savannah view and it was lovely. In the mornings and evenings we saw some baeutiful giraffes and other lovely animals, practically outside of our balcony. We were visiting in the middle of August, so during the day it was very hot. We spent most of our time at the parks and were not able to get to the pool. We did love the restaurants, and if you want to save some of your meal tickets (we had the meal plan) then spend them on Jiko. It was wonderful from start to finish. The food was beautifully presented and tasted delicious! Do yuorself a favor and have a romantic dinner at Jiko!\n\nReview 3:\nThe Hotel concept is truly wonderful and waking up in the morning to the sights and sounds of giraffes, exotic birds and other wild African animals is great. However, we itched from bedbugs till our skin turned bloody, and they wouldn't pick up our breakfast tray after 11.00 am. The prices were ludicrous for the type of luxury provided. Great breakfast, lovely views and complimentary bus service to Disney and back.\n\nReview 4:\nHad a plumbing problem in our 2 bedroom suite. The staff did not seem to be bothered by our issue in the least. The resulting water leak caused the entire room to smell horrible for the 3 nights we stayed at the resort. It took an entire day of talking to around 10 different staff members to even get someone to steam clean the carpet (which didn't help at all). Although the views and wildlife are very nice, I would recommend avoiding this place and just going to the Animal Kingdom park to take in the views and stay somewhere else.\n\nReview 5:\nI stayed here as part of a conference. It's not a place to visit on your own. All well to do families. Spoiled, rich kids and snobby parents. The staff are helpful and friendly and the property itself is exquisite, but everything there is grossly overpriced. The pool is nothing special and the animals are so far away, you can barely see them. On its own, this hotel doesn't stand up to what you'll pay for it. As a jumping off point to visit Disney World, you could probably find somewhere just as good for a fraction of the cost. If you're ready to part with the kind of money you'll need to stay here, my advice would be to look around. For the price, you can probably find somewhere nicer. Thank god my company paid for it and not me. ;-).\n\nReview 6:\nBeautiful resort with friendly staff. this place exudes warmth and relaxation. Loved waking up to giraffes and other animals outside our balcony. Definately worth paying for a Savannah room. Dinner at Boma was fantastic and the kids went to Simba's Cubhouse that night and begged to go back for the rest of the trip. Bus service was generally good, although would suggest extra Magic Kingdom buses.\n\nReview 7:\nwell, where to start. i ended up booking a two bed room suite at the animal kingdom lodge and was excited to take my family. we arrived and checked into our room and noticed that we had a room with a view of a tree. how wonderful. bathroom products were the same as checking into a holiday inn. waiting in line at the hotel for tickets took 35 minutes long. ruthie at front desk was the worst. no help at all. i paid alot for the experience of the disney adventure and ended up with a empty wallet and bed memories. i would not receommend this hotel.\n\nReview 8:\nJust stayed there.stayed in a studio room was clean but very small.beds were horrible pillows were tiny.you would think in a resort hotel like this the beds would be good.my kids had a pull out bed to sleep on funny thing it said on it made just for Disney that's a joke horrible.The room service was bad came back at 2 and room wasn't made up.last thing pool area was nice but pool keep getting closed almost every hour for something with the water quality . I have stayed in many Disney resorts and would never stay here again.oh an if you need a late check out that's not happening. Thanks Glen\n\nReview 9:\nWe stayed here for three nights in mid-April. The lobby is beautiful, as well as the property in general. The room left a lot to be desired. The bed linens were rough and the blanet was very cheap for a resort of this caliber/price. We would stay here again, but hoped for more for our money.\n\nReview 10:\nWe stayed here for 2 weeks in July 2006. We had a family room overlooking the animals. The room was OK but quite small for a 2 week stay. Could also have done with more thorough cleaning - we found games under the bed from the previous occupants - which showed that the room had not been cleaned properly in between guests. Breakfast good - plenty of choice. We also enjoyed the South African themed restaurant. Bus service worked very well to the parks.\n\nReview 11:\nWe stayed in this hotel because we read great reviews. Usually, reviews from other travelers have helped in the past. This was not the case. We brought our one year old to this hotel because of the animals. Unfortunately, it was raining our whole trip. We could barely see any animals. Obviously, weather was a big factor in our dissappointment but the real reason for our decision of never going back is mainly the rooms in the hotel. We stayed in a pool view room. We could barely see the pool. Rooms smelled horrible, very small, matress made noises, design is horrible, bathrooms are very uncomfortbale (small, dark, smelly). Dining: There are two restaurants in the hotel. If you dont have a reservation, you'll probably have to wait at least an hour. This includes breakfast, lunch, and dinner. We would never stay in this hotel again. We would rather stay in a much nicer hotel and take our son to animal kingdom. We would probably spend much less and enjoy it much more. Animal Kindom Lodge is overpriced and not worth it.\n\nReview 12:\nWe recently spent 4 nights at the Animal Kingdom Lodge. We only had to wait about 10 minutes to check-in and our room was ready although we checked in around 10AM. We were given a room on the same level (3rd Floor) as the main lobby and only about 100 feet away from the lobby. The room was clean and nicely furnished but I found the bathroom to be extremely small. A small refrigerator is provided with the room which I understand is standard with all Disney moderate and deluxe resorts now. I found the overall theming interesting and we did see several animals when we were on the savannah overlooks. (Although not as many as we thought we would). I found the service to be friendly for the most part. I would stay here again if we had a discount \"Code\" that reduced the price down to 55% of rack rate but I don't think it would be worth it at any price above that.\n\nReview 13:\nUnfortunatley only stayed 2 nights here at the end of May. Had a room with bunk beds for the 11nad 14 year old which was much better than them sharing a bed! Was lucky enough to be upgraded to have acces to the concierge lounge.This was a lovely place to sit in relative peace and watch people milling around the lobby.The hotel itself really was a great reminder of the lodges we stayed in last year on safari but on a much bigger scale. if resources and time were endless I would be heading back asap.\n\nReview 14:\nJust returned for the ACL at Disney, we were so looking forward to this trip. It was to celebrate my husband's 50th. Great transportation from airport. Check in marginal, had a trainee, without help doing our checkin. The Room- dirty coffee cups, with cracks, and no coffee for the morning, beds looked like the spread had been just pulled up and someone had sat and watched TV. The Linens- the towels and face clothes, thread bare, how sad for such a upscale place. Frontdesk, sure I complained and they gave us another coffee pot (didn't need). and about a months worth of creamer and sugar, and one packet of coffee. Daily newspaper. well they didn't get enough for all the rooms....... This place prides itself for its ambience and for the animals, oh yeah the view of the animals, not bad, had a better view of the power plant and trash containers for the resort. Will we ever go again, Disney yes, Animal Kingdom Lodge, noway.\n\nReview 15:\nWe received a complimentary upgrade to a suite with a savannah veiw. Lovely room with plenty of space which allowed us to enjoy a few \"room service\" meals after long days in the parks. The hotel is incredibly crafted and each of the employees that I dealt with seemed knowledgeable regarding the wildlife and the surroundings. The rooms can be a bit of a walk from the lobby, but still the veiw made it bearable. Note to allergy sufferers - you might want to prepare for this trip. The tendency is to leave the balcony doors open to enjoy the wildlife which leaves you exposed to the pollen and, at least to this writer, the pollen was potent (over-the-counters were not effective). A final tip, take advantage of the valet parking. At $6.00 per day it's a bargain and, when we phoned the valet service before leaving our room, there was never a wait.\n\nReview 16:\nWas really looking forward to staying here but was disappointed from the start. Check in time took way too long. Spent 45 minutes to get checked in. My room was small and dark. Had a small balcony with only a window sized opening that faced the parking lot. The open grounds were quite barren of any wildlife. Saw an occasional zebra and a few birds but was expecting much more. The shuttles were timely but if you are going o Magic Kingdom it is a minimum of twenty minutes each way. Overall average service. I wish I'd stayed somewhere closer and more affordable.\n\nReview 17:\nMy family had wanted to stay at the AKL since our last trip to WDW. The room on the concierge level was small, constantly damp, dusty and dreary. The lobby of the hotel is very nice, an African version of the Grand Californian. The best part of the hotel is paying a premium for a savanna view, many animals on view a short distance from your room at all times of the day. This property really lacked the Disney feel and hospitality, this was our third trip to WDW and we are annual pass holders at Disneyland so we know what to expect. I just seemed to get the feeling when explaining the various flaws to the concierge agent that they had heard it all before and nothing is going to change. With Disney properties you usually pay a higher price for the Disney treatment, we paid a vey high price for an un-Disney like stay.\n\nReview 18:\nFamily trip to Disney, which turned out better than expected. Disney has done a nice job with this property, and the staff are excellent. It was really hard to fault anything about this property - maybe they could have more variety in the \"Mara\" restaurant. However, this is a small issue - overall it is a good property in a unique setting. The staff were excellent - very well trained and very friendly. We did have the savanna rooms, and did see zebra and giraffe everyday. Highly recommended for a \"taste\" of africa (but nothing beats the real thing! ).\n\nReview 19:\nI have to say, for the money, I was disappointed. The restaurants were very crowded--Disney should add more. If someone in your party doesn't like spices, the fancy choices are no good. No pay per view, just a binder of old dvds downstairs. Kinda small rooms for the price. Very small space around toilet. Nothing special about room decor. No good room binder about hotel even. Animals, we paid for a view, were kinda neat but the African cows and deer = main animals out all the time, and got old fast. Only got giraffes very rarely. We paid over $300 a night, and I had a better time when we stayed at the cheaper Swan because there you could walk to the Boardwalk and the lake was nice, and could walk to Epcot and more restuarants. And, for the much cheaper price.\n\nReview 20:\nLoved the Animal Kingdom Lodge, highly recommend to anyone with below teenage kids. My husband and I travelled with our 8 year old daughter, who loved seeing the animals. We stayed on the 3rd floor overlooking the Sunset Savannah and saw animals no matter what time of day we were out on the balcony. The pool was lovely, three lifeguards on duty all the time, towels were abundant and easy to get. Food in all the restaurants was good, particulalry liked Jiko for evening meals, Mara was good for a quick meal after a busy day. We liked the hotel so much we spent two days of out two week trip just relaxing and enjoying the pool and the animals. Lots going on to keep the kids entertained from crafts at the poolside or in the lobby, to mini safaris and drum workshops. Plenty of African cast members about to tell you anything you wanted to know about the artifacts and animals. Rooms not too dark and adequately sized, staff couldn't have been more helpful, even with our tricky requests. Well Done AKL, thumbs up! !\n\nReview 21:\nThe guides are a great source of information. There is so much to see and do at the Lodge you could spend a lot of time. The shuttles were great to the parks easy, easy. The pool is great, the pool bar is great. The fast food restaurant was surprisingly good.\n\nReview 22:\nMyself my husband and 2 sons aged 10 and 6 years stayed in this hotel we had a fantastic time overall and the hotel was good , however it didn't quite give enough considering the amount spent and the food choice was limited, rooms were cleaned well but everything seemed quite dark and having animals within the grounds (though lovely) also meant that you were limited as to how far you could venture in the grounds, next time I would come back but would try some where else to stay. Good hotel but not great .\n\nReview 23:\nThe rooms are cramped. The decor is too dark and lighting too little. Even though we paid for a savannah view room depending on the location of the room you may not see any animals. all animals we saw while on the property were from the common viewing areas not our room. in fact in mornings there was a lot of hihgway noise on the balcony you did not feel like you were in a nice savannah like setting at all. Our expereince with staff was not ver good. They were not knowledgable about where things were located in the hotel...everytime i called front desk to ask anything i was put on hold for a long time while they supposedly went to ask someone for the answer. it wasnt all bad. we enjoyed the pool. poolside staff were good and so were the staff at campfire and night viewing locations. the grounds are clean and the restaurants are good but overpriced.\n\nReview 24:\nOne expects more from a deluxe resort, especially if it's a Disney one. Our Arusha-view room was extremely small and the oversized furniture didn't help any. One of our closet doors didn't work, the mattresses were squeaky, plus we heard the flushing toilets from neighboring rooms. This would be a $99 room anywhere else. Very dark ambience throughout the hotel. Food was mediocre at best, definitely caters to the fast-food crowd. No WiFi, only ethernet (cable) access at your room $10/day. Only plus was the pool.\n\nReview 25:\nStayed at the Lodge this weekend for a quick visit while family came to town and we had the best time. From the time we arrived until we checked out, the staff was friendly, courteous and helpful. The room was spotless and the views we had were so nice. My granddaughter was thrilled with having the ability to see all the animals the evening we returned to our room and the next morning. Our meals were on the go so we didn't get a chance to eat at all the restaurants but those that we tried were fine. I recommend the hotel and would consider staying here again for our next visit.\n\nReview 26:\nThis is without doubt the worst Disney hotel we have stayed in, the booking was wrong on arrival, the rooms are small, the whole hotel smelt damp, as regards the pool area I think I would prefer to swim in a proper African mud hole. We have stayed at the Disney Beach and the Disney Yacht club these hotels are far superior, we also stayed at the Dolphin and the Swan, both of these hotels are on disney property but owned by Marriot group, these hotel are far more proffesional but can sometimes be full of business suits at some conference or other. My advice forget the Animal kingdon lodge, the kids can see plenty of Animals in the park.\n\nReview 27:\nWas given wrong information by an employee about something as simple as getting my luggage to my room. My brother in law had to wait 45 mins to get into his room. Desk clerk assured him twice (I heard him) say that he would call him on his cell as soon as his room was ready. 45 mins later we approached the desk again to complain only to find out the room had been ready- but no one had called to let us know. Rooms were average. I had a glorious balcony view of the front parking lot which happened to overlook the smoking area which is right next to the hotel. Nothing beats getting hit in the face with the smoke of 20 cigarettes as you open your sliding glass balcony door. Did i mention I was \"upgraded\" to the Lodge from the Port Orleans Riverside? Biggest mistake I made was accepting the upgrae. What a disppointment. Would never stay here again.\n\nReview 28:\nWe stayed there in May, we were treated like \"royalty\"(always are!). My wife has a foot condition that flares up occasionaly and cannot walk very far. The guys(and ladies) at the Bell station found us a wheelchair to use for our entire stay!! Even when we had problems with a couple of them not working properly they were diligent in making sure our stay was enjoyable, and accessible. We WILL definitely stay again!! !\n\nReview 29:\nThis is an amazing property to take your children. I would not call this a romantic venue, but for a family vacation that is \"different,\" this property cannot be beat. Wild (although the animals on property are domesticated and many born in captivity) animals, including giraffes, zebras, large birds, roam the grounds. One is not allowed to 'mingle\" but they are close enough to be observed. A safari is offered where guests are taken out onto the preserve where the animals are very close to the open air vehicle in which you ride. No lions or tigers on this tour though. For that, you must take the safari ride at the Animal Kingdom Theme Park. The guides are very knowledgeable and very nice about answering any manner of question. The restaurants are fine. There is an authentic African cuisine restaurant that deserves a try. The South African wines are also very good.\n\nReview 30:\nStaying at the Animal Kingdom Lodge is an experience. Get a savana room if you could, just seeing animals as you wake up in the morning or nocturnal animals going for a stroll at night. The set up is fascinating. You do get a feeling of being in Africa while at the hotel. A bit far from the parks but close enough for a quick bus ride. We never waited more than 10-15 minutes for a bus. The hotel lobby and restaurants were very nice especially the bar on the second floor. I wasn't impressed by our dinner at Boma. Limited menu and wine selection. Just our taste but lively and a nice looking restaurant. We wish we had reserved a day to hang out at the hotel as they do a good job with children activities. We highly recommend a stay here at least once! Will definitely return to this property.\n\nReview 31:\n.We moved to Animal Kingdom from Yatch club where we thought we were in heaven and were treated with care .At the time of check out I had to profusely thank each and every cast member for the fabulous service. Disney truly made me feel special The standards of service disney stands by and for is lost at this resort where nobody cares for you as an individual. The staff is okay but the managers are indifferent and have an air of arragance and not hospitable. There was chinese food left in the refrigerator that had not been cleaned which stunk up the whole room when we opened the refrigerarator. The room was so dusty ( carpet) and I started wheezing so had to tell them to vacuum it again. My bed creeked every time I moved. .The lobby is beautiful. Savannah view nothing special.\n\nReview 32:\nWe stayed at the Jambo House villas. The villas are very spacious with a living room and kitchen, and much bigger bathrooms than the regular rooms. Definitely worth the extra money if you have 2 or more kids. We had a partial view of the savanna. There aren't a lot of animals though so don't expect a zoo. Customer service was great and they even gave us a room for a few hrs after we checked out of the villa room as our flight was later in the evening. They have a nice heated outdoor pool as well and the lobby is pretty nice. We visited Kidani as well and Kidani looks very congested in comparison. Also, Kidani is more secluded and I think Jambo is the place to be if you are looking for convenience. But that's my opinion. Travel back and forth from the parks and downtown disney is a breeze if you are staying here.\n\nReview 33:\nAnimal Kingdom lodge gives you the luxury of a spa, a wonderful dining experience and the wonder of watching African savannah animals from the balcony of your room. We took an optional \"behind the scenes\" trip ending in a meal in the Jiko restaurant. It was expensive, but worth the experience of learning about keeping animals happy and healthy in the enclosed environment. The decor of the lodge was in keeping with African design, down to the decorations on the shower curtains. Truly a beautiful place.\n\nReview 34:\nThis the 2nd time we went to A.K.L. Again we had a great time The Hotel is the best we have ever been to. If you hear the moaners go on about the building work FORGET IT it didnt effect us whatsoever.\n\nReview 35:\nWe stayed in AKL for a 4 night 5 day 20th Anniversary trip ... Savannah View room on the 4th floor in Jambo house ... The room first ... Everyday there were animals outside our room and we sat out on the terrace and watched them every morning ... The hotel is amazingly stunning the decor is outstanding in the fact the theme is continued thoughout the resort . Everyone was welcoming and happy .. Bus service was good to all parks and downtown Disney as well the food in the Mara which is like a quick serverice breakfast / lunch / dinner area was good we had Breakfast there Daily except once we went to BOMA for Breakfast which I say eat at at least once !!! Bed was comfy and I would so return here ... or the Beach Club at Disney it was wonderful there too ! !\n\nReview 36:\nNot worth the exspense at all.very disappointed.The Carrribean beach is even worse.Shame on you Disney some of your hotels are awful,cashing in on families eager to stay their.Some families save for a long time to go there.\n\nReview 37:\nLoved this hotel... it is very unique. Kids loved the animals, also, the TV in the lobby :-) Boma had a great breakfast, I had no reservation but was able to get in. Yes it is a little farther to the parks and the rooms a bit smaller but I didn't mind at all because I loved the place!\n\nReview 38:\nThey gave us the room above the arcade. You cannot imagine the noise. We called the front desk with no resolution. We went down to the front desk and were told they would close the arcade at 10 pm. It is now 11:05 pm Also, the Disney bus service is terrible.\n\nReview 39:\nOur family (2 adults, 3 kids..9, 7 & 2 yrs old) was very happy with our stay at AKL. Check-in took awhile but only because the staff did everything they could to give us the room we had requested. A huge bonus was the great view from our balcony. We saw plenty of animals (giraffes, zebras, cranes & others) from our room in the mid-evening hours on. The room was on the small side but still comfortable. Housekeeping was great, the rooms were spotless. Bed was very comfortable & not noisy at all. We never heard noise from the surrounding rooms either. We used the pool once & it was very nice. The food court had good variety. We ate at Boma twice for breakfast & it was fresh, delicious & just perfect. We had a rental car (which I highly suggest) so I can't comment as to park transportation. The only real negative was the small & dark shower/toliet area in the room. I would definitely stay here again.\n\nReview 40:\nThis was our third time to Florida, so as a treat we decided to spend 7 nights of our 2 week vacation in Animal Kingdom Lodge. I have never been so disappointed in my life. There is only 1 smoking area in the hotel, (the room they offered us was miles away). The rooms are tiny . I was constantly banging my knees and bumping into things. The whole hotel is dark and dingy (i know this is the theme and for the animals benefit, but it still makes you depressed). All kids activities cost extra, and i mean everything!!! The car park is a hell of a trek from the lobby. Check in/out takes a lifetime. My advice is unless money is no object do not bother with this hotel. This place is way overpriced!! Stay in the Hard Rock Hotel at Universal instead!!! That hotel is how a 5 star hotel should be. And you get to fast pass all the rides with your room key.\n\nReview 41:\nI have just arrived back from 2 weeks in the AKL and it was fantastic. I find Tripadvisor so helpful that I thought I must share my experience. I was apprehensive about the hotel as after we had booked I was advised that there was extensive construction ongoing within the hotel complex until 2009!! and a small number of reviews on tripadvisor had been negative. I can reassure you that it was really difficult to spot any construction work as it was well out of sight from the guests. It did not infere in any way with our holiday. The hotel is breath-taking and worth every penny, the service and the food is excellent. I really liked the way that Disney promote the hotel from an animal conservation perspective. I have no hesitation in recommending the hotel and can't wait to visit again.\n\nReview 42:\nWhile the place sounds great on paper, the grounds look dated and in need of repair. Our room was old and dingy and smelled musty. The bed was horrible, the pillows flat. The room is definitely not worth the price paid. I've had much better at a Hampton Inn. Now the Jinko restaurant was quite good albeit expensive.\n\nReview 43:\nThe Animal Kingdom Lodge is an amazing place to visit! It is a great experience. You get to see animals such as wilderbeast, zebra, giraffes and much more. You can also see birds. One bird you can see is a flamingo. You see these animals up close. I would definately reccomend Animal Kingdom lodge!\n\nReview 44:\nVery disappointed considering the cost. We booked a year in advance to secure a good room. Our room was basically your standard Holiday Inn room with a safari themed decor. Very tiny room. No special amenities at all. The empty, unlocked, cold refrigerator was nice though. This resort is the farthest from any of the Disney parks, so the shuttle buses that are used to transport you from the resort to the parks, etc run slow. It takes about a 20-25 minute bus ride to get just about anywhere...bummer! Horrible dining options. There's an upscale, pricey restaurant that's really not kid friendly at all, then there's a pricey buffet restaurant that's not kid friendly either, and then there's a cafeteria with very limited choices. We promised our 5 year old that she would get Mickey Mouse pancakes while we were at Disney World, but they were no where to be found. Room service was no better. horrible selections, especially for kids. Come on...this is Disney for goodness sakes! We'll never stay here again. Buyer beware...good luck!\n\nReview 45:\nWarning to all travelers... Don't get stuck with an end room right next to the elevator shaft... My family and I took a 1 week vacation during the Thanksgiving Holiday and we got stuck next to the elevator... At first we did not know what the noise was or where it was coming from but after investigating further it was the result of an elevator in much need of oil... needless to say we barely sleep the first night... The next day we ended up having to change rooms thus interfering with our plans for the day after we had unpacked EVERYTHING.... Luckily the hotel mgmt made things right and ended up giving us a $ 150.00 resort credit ( they did not offer ) as a result of my complaint... dont stay in 5328... you will regret it..\n\nReview 46:\nOh my God, the food is so good!!! We ate the buffet breakfast every morning at Boma and it was fabulous!! So many choices!! JIko has a wonderful filet mignon with white macaroni and cheese that is to die for. The pool/slide and spa are great. No one was even in the spa when we went in. Get a savannah view room--so fun to watch the animals! There is a child care center that has a trained staff and a million things for the kids to play with (Playstation). We left our son there for one hour so we could finally have some \"private\" time, and he wanted to stay even longer. The atmosphere in the hotel is great and the decor is simply beautiful. The only drawback is that the rooms are on the small side. We would definitely stay here again.\n\nReview 47:\nThis review is going to be pretty short and sweet, as there's nothing much we could fault. I am 20 and I travelled with my girlfriend who was 18 during the stay for a birthday holiday to see all the parks across Orlando. We were pleasantly surprised with our experience of our Disney Stay. For a start, as hotels go this was pretty top notch. No check-in queues, spotless environment and everything was very professional. The rooms were very in touch with the hotel environment, it's just a shame we hadn't booked a Savanna view room!! Hotel restaurants were superb and the quick service restaurant was very efficient. All staff were friendly and willing to help with everything. Overall, the best holiday we have been on by far.\n\nReview 48:\nGreat room. Great service. Great place. A must, to do with the family.\n\nReview 49:\nThe Animal Kingdom Lodge is a wonderful experience! We stayed in a savannah view room on the 2nd floor. There were always lots of animals right outside our balcony! Great viewing at all hours. As well as throughout the hotel - hallways have huge windows. The restaurant Boma was wonderful. Buses to the park were always readily available. We never needed a car. When leaving, our bags were checked at the hotel to save time at the airport and make our trip back home painless!\n\nReview 50:\nThe Animal Kingdom Lodge is visually fascinating. The lobby is splendid and my kids loved the proximity to the animals roaming outside. That being said, the hotel is not a deluxe hotel. The rooms are on par with a Hampton Inn. We were particularly disappointed because we booked and paid for a \u201cDeluxe Savannah\u201d room, only to get a partial savannah view\u2026.and I couldn\u2019t figure out what was deluxe about the room. The hotel is far from any of the parks (yes, even far from Animal Kingdom) \u2013 so plan on at least 30 minutes of travel time to Magic Kingdom, Epcot or MGM. It is a 10 minute bus ride to Animal Kingdom and there are no walking paths. We enjoyed Jiko. However, if you do not like exotic foods, stay away. Plan on spending about $100 per person at Jiko. Overall, there are better hotels to stay in at Disney. We won\u2019t be returning to this one.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32088, "query_start_index": 32090, "query_end_index": 32090, "truncation_seperator": "... 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{"id": "2516087", "pid": "2516087", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here for five nights as a base to see the city. The hotel is literally next door to the airport but you don't get any noise from the runways or not that I noticed. Rooms are large and the restaurant here did really nice food. Just down the road is a dennys and maccy d's. Only negative is the valet parking is expensive. They say on their website that you can park yourself but you can't. $20 a day, be warned! !\n\nReview 2:\nWant Motel 6 service and aesthetics at Hilton prices? Than this hotel is for you. The Radisson is very close to LAX, and the bar on the top floor is very nice. Otherwise... The front desk staff are smug and unhelpful, the rooms are very plain (although mine came with an unpleasant odor). The airport can be clearly heard, although it's not bad. The noise from other guests however is very annoying, since as someone said, all the soundproofing seems to have been spent on the exterior. Did I mention how smug the staff is? Overall, the hotel is just a factory cranking out tired travellers from a pretty unpleasant stay.\n\nReview 3:\nHotel was not as bad as hwat I had revioucly read about. It met my needs for the wuick turnaround that i needed. I did not park so that did not bother me, but when I have stayed at other LAX propertied I paid way more to park so this was in line with waht i would expect to pay. The staff was very friendly and Marland at check-in made me feel at home. Other people that I came in contact with were also nice as well and very accommodating. I would recommend staying at this hotel.\n\nReview 4:\nWe stayed here for one night prior to a cruise. The shuttle service was convenient. We enjoyed taking the trolley ($3 round trip) to see some of the local sights. Too bad we didn't have more time, or we would have liked to get off at more of the stops. The room was clean and served it's purpose for the night (although it could use a little TLC). The staff was friendly and helpful, especially one of the housekeeping staff. We were about to board the cruise ship when I realized that I had forgotten my jacket in the room. I called the hotel once we got on the ship and the wonderful employee gave me his e-mail to contact him. We e-mailed back and forth a couple of times during the week, and arranged for my jacket to be put on the airport shuttle so I didn't have to return back to the hotel. It was truely superb customer service!\n\nReview 5:\nAnd that's taking into account that it's nearly spitting distance to the air terminal at LAX. The decor, furnishings and finishes are terribly dated. The air ducts are dusty. The place smells old. The televisions are old, and the bathroom is small. It's also in a very inconvenient location in terms of driving in/out. I've never stayed in a Radisson, but was hoping that Sheriff Marge Gunderson was right in FARGO when she said it was a \"good outfit.\" Not so much...at least as to this one. I haven't finished my stay here, and already I know that I will want to stay somewhere else on a future visit. The front desk staff was charming when I checked in, but other staff totall disinterested in doing much for you. I often stay here in the LAX area. I'd highly recommend the Sheraton and the Westin, and have heard good things about the Renaissance. The Radisson will no longer be on my list of hotels to use. Happy travels, all!\n\nReview 6:\nI stayed at the Radisson LAX last night and I was dismayed to find no airconditioning, few lights, no phone service and no soap in my room. I complained and was upgraded to another room; given a queen for four people and finally switched to the appropriate room. I was shocked again to find no soap or airconditioning in that room. The duty engineer came in and \"fixed \" it but said if we adjusted it we would have to call him again. He said that they have chronic air conditioning problems. Being from New England, I had read this on trip advisor and said how bad could it be. It was hot. The check in desk said that they had no soap and to call housekeeping; and they finally delivered one small bar of soap. I have gotten better amenities at a Motel 6. Although we were there less than nine hours for a early am flight, I would not stay there again.\n\nReview 7:\nIt gives me no pleasure to have to write such a negative review of any hotel but my husband is staying at this hotel for the second time in 10 days en route to Mexico- never again. He admits he should have cancelled after the first nightmare experience but took a chance that things may improve second time round. No chance. I have just cancelled his return booking in favor of the much cleaner, modern, upmarket HILTON LAX. Very tired and shabby hotel. Filthy swimming pool (didn't dare use it) Very long queues at reception for exhausted passengers Very very noisy Completely unacceptable I would recommend anybody considering this hotel to look at other airport hotels in preference or you will be disappointed.\n\nReview 8:\nWe spent one night at the Radisson between flights. The shuttle was very convenient; the hotel room was not great. The carpet had a big orange stain in the middle of the room, the air conditioning didn't work and the windows didn't open so the room was too warm, and the furniture was all beat up and falling apart. The beds themselves were not bad as far as comfort. The exact same shuttle bus swings by other hotels that are no more than 1-2 blocks farther from the airport, so check those out before picking this one if your requirement is a hotel close to the aiport.\n\nReview 9:\nI needed a place close to the airport to make my noting flight out of LAX less stressfully avoiding the wonderful LA traffic. Very nice hotel, restaurant, and a little bar just off the lobby. Only parking is valet so add that to the price of the room when deciding where to stay.\n\nReview 10:\nThis is just a beautiful modern hotel , we stayed there for 2 nights, good staff, nice ambience. walking distance from airport, best value for money with this kind of luxury. stay in this hotel if you are looking to stay overnight in the hotel or got a flight to catch early in the morning, it is comparatively cheap hotel (cost wise), with no compromise in comfort or luxury.\n\nReview 11:\nNever got an explanation, but had cold water for shower and shaving--did get a room discount because of it, but would have rather had hot water! Business center (and that's being generous with the title) had no signage, had to ask for help to find it, and had no capabilities other than printing boarding passes. FedEx/UPS services were handled by a sort of concierge desk, and the attendant couldn't find shipping labels, but maybe thats because she was on phone with her friend talking about her new iPhone. Check-in/out was slow, only 2 people behind this massive counter and at least one was always on the phone. In sum: definitely NOT business-traveler friendly, except as a close-to-airport stayover, but then, there are many other hotels at the airport, and I'll be staying at another next time......\n\nReview 12:\nWe were on our way to Miami for our honeymoon and spend the night there for a early flight. Room service was terrible....it was cold and extremely expensive. ALL THE THINGS THAT MADE IT THE WORST HOTEL -BAD ROOM SERVICE, SLOW, EXPENSIVE, COLD FOOD -we pillows were really hard and uncomfortable. -The AC unit was extremely loud -they forgot to do a wake up call for us the next morning, we almost missed our flight.. -Front dest would not pick up calls..... It was just ridiculous........you are better off in motel 6, at least its cheaper.\n\nReview 13:\nMy wife and I stayed at the Radission Hotel @LAX on Nov.6-7. ck. in @ 1130 pm The first room we checked into had a dirty babies diaper in the bathroom trash can!!! We called the front desk and they moved us to the 4th floor, above a dance floor which was very noisy!! 12:15 am we got moved again to the 10th floor!! it was better then the other 2 rooms! we complained and got NOTHING!!!! not even a I am SORRY!!!! We travel alot and stay at many hotels but this was the first time we stayed at Radission@ LAX and the LAST TIME!!!! SGT. Chow\n\nReview 14:\nTo start off they screwed up the reservation, which then took over a hr to fix. Finally get a room, and the room is descent. But of all the nice hotels I have stayed at this one is by far the WORST one ever. My issues are the beds are horrible and wore out and springy, NO HOT WATER (took hrs for them to fix the issue). Small TV with 10 channels that are free. No mini fridge option! Room service prices are just unbelieveable, let alone the restraunt prices alone were bad enough and the food was OK. I have stayed at the Marriot just cross the street before and I really enjoyed it there. I do NOT recommend anyone staying here!!!!!!! Stay at your own risk. ALSO - the wireless internet never works or works properly. Need to upgrade to a \"N\" router.\n\nReview 15:\nnot sure what else to say other than i have horrible welts on my body and am scared that I brought them back to my house. The night I checked in there were no lamps on the end table, no ironing board, clock was wrong and the television was broken. I think the room was off limits and they gave it to me anyway.\n\nReview 16:\nI stayed here for two nights & everything was fine. There was some confusion with my booking but the staff dealt with it quickly & professionaly. The room was very clean with 2 double beds. The bathroom was a tad small but had everything i needed. The only downside is that you can hear everything from neighbouring rooms. With it being so close to the airport there can be a lot of coming and going for early flights. I had earplugs with me so I was able to get around that. There is no aircraft noise whatsoever. I would have no problem staying here again in the future.\n\nReview 17:\nPerfect location after a 12 hours flight. Shuttle Bus was easy to find at the Hotel Shuttle Transportation area. Shuttle just took a view minutes to arrive. Check in at the Hotel was quick and efficent. Front Desk staff was very friendly and welcomed me very professional. Only the lady at the Concierge desk seemed a little bit annoyed with my question. She must have had a bad day, because everybody else was extrem friendly and nice. Room on the 5th floor was perfect. Good size room with a king bed. Bed was very comfortable and not like most US Hotels had a real blanket not only sheets. Room was clean and furnitures look quite new. The only negative point, the windows have been really dirty. But nevertheless great Airport view and no noise at all. Breakfast Buffet in the morning was excellent. A great variety of fresh fruits and everything else you need for a good start in the morning. Approx 19$ is a reasonable price for a breakfast buffet.\n\nReview 18:\nSpent 3 nights there, July 22-24th. Everything was excellent. Had a small scare when I registered for my room. They said the room I requested was not available; that my request was only good if the type of bedroom I requested was available at check in; that my on line room reservation was not a \"guaranteed\" request. They offered to roll in a rollaway bed for me. I refused and said I requested two rooms, with two king beds. The employee said Oh, we have that; thought I requested one room with two double beds. It just goes to show that if I wanted a room with doule beds, that they could not guarantee that at reservation time. Parking was a separate fee, $22.00. As of now there is no self park, or free parking, so the hotel valet parks your vehicle for you. The hotel itself was still nice; the rooms were nice and clean, so that part was fine\n\nReview 19:\nThe business hotel close to LAX airport is a good place in the case you arrive late or you fly with a red eye on the next morning. The hotel offers a free shuttle transfer to the airport. The staff is very friendly, the rooms are clean and sound proof. The TV program was poor. The looby bar offers coffee and snacks. The restaurant is pleasant, the barkeeper nows his business.\n\nReview 20:\nHaving stayed at the hotel twice in connection with our holidays in California, it is safe to conclude that renovation is long overdue at the LAX Radisson. The rooms are small, smelly, unclean and totally rundown. Friendly staff and nice lobby, restaurant and pool area are positive elements - but do not stay there until it has been renovated!\n\nReview 21:\nStayed there one night and had to pay $20.00 to park. Nobody ever told us we would have to pay to stay. No parking available. Only valet! Plus, hotel room was dirty and had not been supplied with basics such as: soap or towels.\n\nReview 22:\nFlight to Madrid, Spain cancelled, so the airline put us here for one night stay. On-site restaurant was tasty and priced modestly, although we received $25 voucher each from airline for dinner ($15 for breakfast). Rooms are clean, comfortable and quiet, despite being one block from the airport. Staff was professional and courteous. However, due to the time of night and the cancellation, the one person working the check-in counter had to deal with over 150 stranded airline passengers. I was the first one to check in, so I don't know how angry/rude the later passengers got? Certainly not the hotel's fault. Overall, a nice stay for one night, BUT BEING A NATIVE LOS ANGELENO, DO NOT WALK AROUND THIS AREA AT NIGHT. Stay in the hotel and enjoy the bar, or watch T.V. in your room.\n\nReview 23:\nWe waited over an hour for the shuttle. I cold have walked the distance in a few minutes! We arrived at the hotel where I stood in the lobby being ignored at the check-in counter. Apparently the clerk mistakenly thought I was sharing a room with the person I was travelling with--although I was clearly in line. I was disappointed to find that the room reeked of smoke, and the bathroom was really run down. The hotel really needs renovating. Checkout was a disaster because the computers were down. I was told that my receipt would be mailed that afternoon. I waited a week and a half and started calling. Each time was transferred all around the hotel and either someone was out, or they promised they would fax it. Finally I sent a nasty gram to Customer Service on Radisson's website and the situation got resolved--but not before my expense report was submitted really late. Radisson did try to make good once it was reported on the website. If you have issues, don't bother trying to deal with the hotel. My partner's room was charged to someone else's card and it took him forever to fix that as well.\n\nReview 24:\nI stayed in this Hotel for a business meeting stopover in LA. Although renovated and looking really good on the web, it just doesn't live up to expectations. The place really smells, I suspect because of very old carpet and years of smokers. I was originally given a smoking room and walked straight back to reception to get a non-smoker. After some time I was given a new room, which didn't smell a lot better. The shower curtain over the bath made the shower very narrow. The internet keyboard didn't work. The airbed gadget is useless. Shuttle was OK - it's free apart from a tip, so you can't complain. The steak in the Hotel restaurant was the only good thing at the Hotel. I got an early flight back home to Australia so I didn't have to spend a second night in the Radisson. Basically just a tourist trap hotel.\n\nReview 25:\nGreat Location Nice Lobby Rooms were SUB-Par at best Water pressure was unusable Bed (sleep number) was LOUD and creaked on every move Shuttle was late late! Too many other options at same or less cost Hotwire booking so I rolled the dice and came up craps!\n\nReview 26:\nThis hotel is well located for the airport and quiet. It also has a wonderful rooftop bar if you enjoy watching the planes. However, I agree that the service there is very slow. It did not bother me as it meant I couldn't spend too much! My problem with the hotel is the dated decor. Our room was desperate for a makeover, especially the bathroom, where the tiles had been patched with ones that didn't match. In fact, nothing matched. It was the worst I have seen in a hotel of that grade. I was also astounded to see a coffee machine in the bathroom. Surely that's unhygienic, or am I over fussy? Also I didn't feel that the breakfast was really up to scratch. I didn't really expect tinned fruit for breakfast in California.\n\nReview 27:\nOk, we missed our nonstop from Fl ,which ended up being 8 hours.Needless to say we were tired and grumpy. this hotel had easy check-in,easygoing staff,and great bedding.The rooms are upscale and price fantastic for under 100.They helped us with our internet. The best thing was the gourmet room service..I ordered onion soup, steak sandwich with fries. The soup was amazing! !.it had no cheese (good for me and the weight) but had a mountainous puff pastry top.it had fennel and leeks! ..totally gourmet ..the steak sandwich was great as well and the fries crispy.After that we were in a good mood! I'll be back as Arnold says.\n\nReview 28:\nThis hotel looks nice when you enter the lobby. The concierge is very friendly and check-in took no time. My room was poorly lit, several lamps were unplugged. Overall the room was raggedy and dingy. There's nothing worse than old bedding, GROSS. Don't you love plopping into bed exhausted to find yourself nestled between yellowing, thin sheets? Or maybe it's the stray hairs in the bed too. Love em! Anyways, not the greatest, needs a better maid as well as some furniture/bedding updates. My wake up call was also 4 minutes late.\n\nReview 29:\nWell as the title says I'm glad I only stayed one night! Having just spent 2 weeks at a 2 star hotel/motel in Camarillo I thought we'd have a night in a 4 star prior to our flight home.... dissappointing. Plus points Cheap Close to LAX (VERY CLOSE!) Free shuttle bus to airport free ice Minus points only cardboard coffee cups poor TV selection - no kids channels Pool closed at night (despite advertised as open til 10pm - no lights out there at 8.30pm) Penthouse bar closed Building works taking place, one elevator out of use, another broke while we were in it! Can't check in until 3pm and need to check out at 12noon No self parking - Valet only and very expensive! noisy trendy electric beds not working properly no breakfast included, and breakfast times very restrictive so overall it was fine for a night if you need to catch a flight, or you've arrived late in LA but I wouldn't stay there for a holiday or even a business weekend.\n\nReview 30:\nWe have stayed here several times on our journey between England and New Zealand. The location is excellent; the rooms quiet and comfortable; airport shuttle is reliable; most of the staff are pleasant and the large heated outdoor pool and gym help to ward off DVT. But, when many of the guests must, like us, arrive when their body clocks are confused, does the hotel only offer food that accords with California time? It would be a great improvement if the room service menu offered poached eggs or even a plain omelette - Mexican food when your stomach thinks it's 3am is not exactly appetising!\n\nReview 31:\nRoom was basic, housekeeping not so good. Not nice to see someone's fingernail on the carpet and hair on the bathroom floor. Was supposed to be non-smoking room but there seemed to be a constant smell of cigarette smoke wafting around. Went to the bar for a snack about 6pm and was told they had nothing left. Not even a packet of peanuts. Restaurnant food not too bad. Hispanic wait staff seemed more interested in getting a tip rather than offering good service. Main course came out with the entree which was rather strange. Should have sent it back but when one is fatigued you can't be bothered. Guess that is what this hotel relies on.\n\nReview 32:\nThis Radisson has the absolute friendliest staff of any hotel in Los Angeles. The Palmira restaurant had the best food in West Los Angeles. You must eat in this restaurant.\n\nReview 33:\nI stayed here on a layover after flying in from Thailand and had to wait until the next morning for my connecting flight. shuttle was convenient, the hotel close so after a long flight really appreciated the location -- the front desk clerk was cheerful & helpful. Room was very basic but clean. I asked about express check out since I had to dash out for a 6 am flight the next morning -- they said just call the front desk, which I did. Never got my receipt though and had to make my flight. Two e-mails and two voice mails later (since I never seem to be able to get a real person) I still have no receipt -- not even an e-mail or phone call back.\n\nReview 34:\nDec 14, 2004 -- Hot, noisy rooms, polite but, grumpy staff, dark (evening swim) and questionably-clean pool. We would not stay here again. I researched this hotel using this site. We wanted a nice place to stay to get a good night's sleep before our 8am flight. We did not. The room is very hot and air conditioner noisier than you would expect. Lots of hallway and adjacent room noise. No coffee available in the room and restaurant desk girl could not find the cream or change for me. It is close to airport but, you'd be better off finding another hotel for your money.\n\nReview 35:\nWe selected this hotel mainly on price and closeness to LAX. The hotel had one quenue for booking in and booking out. So hopefully you are not behind a tour group. There are no safe deposits in the room - so we asked the gentleman behind the desk to use their safe deposits by reception. The clerk was unable to operate the keys to give us access to the boxes - so we had to carry passports, money etc with us all the time. The hotel itself seems to be low on maintenance and upkeep which is sad for a Radisson. Parking is a problem here - so the only way around this is to pay for Valet parking which is definitely worth it - as everytime we came back the hotel parking was totally full.\n\nReview 36:\nArrived a day late as we got stuck in Chicago due to waether. We got the rate from Priceline so it is non-refundable. Doresn't matter. Check in was super fast, super friensdly. The rooms are fairly big, clean and quiet. . Free internet access is such a treat and the Organic coffee in the rooms are quite good No mini bar or fridge - but can't say it mattered to us. Located conveniently close to airport. Overall - would have no problem staying here again and definately recommend for travellers.\n\nReview 37:\nShuttle bus was super- driver was very courteous and helpful- staff were great throughout check in, porters, bar staff etc. We had an excellent sleep- then powerful shower- very pleased overall- thank you Radisson LAX!\n\nReview 38:\nTraveled with two young kids, and booked/prepaid a double bed room a month in advance through Hotwire. Upon arrival was told that my reservation went through as 'single bed'. I showed the front desk person the printed reservation, but was told that it did not matter, as there were availability for a room with two beds. The manager was rude, and told me they would gladly help me to carry my luggage back outside if I do not take the offered room with one bed. I had no choice, as it was close to midnight. When I called customer service to complaint, they told me that according to front desk, \"double rooms were available, but the customer requested to change to a single room\". Will never set my foot there again.\n\nReview 39:\nWe stayed in this hotel enroute from Vegas to Disneyland & stayed for just a day. The rooms are amazing & very comfortable. The rooms & premises are clean & maintained. Housekeeping is good. They give complimentary free high speed internet. Hotel is situated very close to airport & so travelling to airport is very easy. The view from the room was good. A Nice Hotel where you can have a nice sleep.\n\nReview 40:\nThe night before we left for Honolulu, we stayed at the Raddisson at LAX. The wait for an available shuttle from the airport to the hotel was over an hour! Three totally full shuttles passed since the Raddisson shuttle serves multiple hotels. One driver was surly and said, \"Complain to the company or hotel. I am overworked.\" I called the hotel three times since it was after 10:30 PM and we were leaving early in the AM. We arrived at LAX at 9:15 PM and did not check into this nearby hotel until 11 PM. To the front desk's credit, they upgraded our room; however, the entire pre-arrival experience was so distasteful that we cancelled our stay on the return and booked at the Marriott. The upgraded room while larger was also defective. The batteries on the TV remote were dead and the telephone wasn't turned on or didn't work. Who knows! By this time it was almost midnight and we needed to get up at 5 AM, so we just crashed. All in all, it was a bad experience.\n\nReview 41:\nNeither bedside light worked, water pressure in shower was weak, and none of the 3 computers in the business center would work properly. Wi-fi is not available without a fee. This hotel is not worthy of the star level it receives.\n\nReview 42:\nGood value for LAX. Avoid the below average overpriced restaurant. Order a pizza from room service instead.\n\nReview 43:\nWhen I stayed in that hotel from Jul 23- Jul 25, I saw a lot of bugs crawling in the beds. Hotel staffs said that they were just ordinary bugs, which later turned out \"bed bugs.\" We had to suffer 10 days due to them, entirely ruining our summer vacation. To my complaint, so-called front desk manager sent me an e-mail with \"private apology.\"\n\nReview 44:\nHad to stay here for the night due to a missed connection and needed a good night sleep. The rooms were to so quiet and I couldn't hear a thing, so needless to say I accomplish my goal. The beds were pretty cool, because you can adjust the comfort level to you desire. Sheets were high end and didnt' have dirty duvet. So a great stay if you are looking for a reasonable layover. Staff was great. The buffet breakfast is typical, nothing special, but that is an extra costs. Overall, I wasn't looking for extravagant, just clean and well maintained hotel and I got that from Radisson.\n\nReview 45:\nPaint was peeling from the ceiling in the bathroom, towel rack was rusty, room design was very outdated. They have a Business center where you can print out your boarding pass, but you only get 5min per session and the internet speed is so slow that 1 session just isn't enough! Stayed at the Hilton LAX 14days before staying at Radisson, I choose Radisson because it was a bit closer to the airport but I wished I sticked with the Hilton. It's only 1km further down the road, they also have a shuttle, it's 50 us dollars cheaper and by far more updated and modern than the Radisson. Will never stay at the Radisson again.\n\nReview 46:\nI visited the hotel in early June 2009. First small negative detail: I called ahead of time and was misinformed about the parking rates (it turns out the rate is $20/night instead of the $12/night I was told). Once I got to my room, the television did not turn on and, more annoyingly, late in the evening a cold-aid fan started in the restroom and went on all night long. The personnel in the lobby did not offer any serious apology for the problems when I complained about them in the morning. Then, when I waited for the airport shuttle, I was mislead about where to catch it and I lost the first shuttle. Finally, a few days ago, I filled out a feedback form for the Radisson explaining all these problems. I received a template apology email and after I responded with more comments, the return address did not work. Good luck to you.\n\nReview 47:\nStayed there last week for a night before an early morning flight. The place couldn't be closer to the airport. It's the last building on Century Blvd before entering the airport. Mater of fact, the giant illuminated LAX sign and the ramps into the airport are in front of the hotel! Hotel was in extremely nice condition, room very, very comfortable and clean. As close as it was to LAX, not a sound could be heard! Their airport shuttle is shared with the Sheraton. At 5:20am, a lot of people couldn't get on since it was already full from it's previous stop!!! Thankfully, another shuttle came in a couple of minutes. You can't make a shuttle reservation, so keep that in mind if you plan to cut it close!! !\n\nReview 48:\nThe Radisson Hotel at Los Angeles Airport was very convenient as it was immediately next to the airport. The room was very clean and the staff were very friendly. The buffet breakfast at the hotel was exceptionally good. The swimming pool was larger than I had expected and heated. The hotel was my first night of a 2 week holiday and business trip and was a great way to begin my time in California. Surprisingly, my room was very quiet considering a major airport was next door.\n\nReview 49:\nI found the staff to be excellent and very accomodating upon check in. You can't beat the location and proximitey to the airport. This hotel is walking distance to Westchester which offers dining and shopping centers if you want to avoid paying a fortune at the hotel bar and restaurants. Overall a good value around $100 per night.\n\nReview 50:\nFor our last night in the States after 3 weeks travelling we opted for a conveniant hotel, with a good review rating and comfortable beds. The Radisson didnt dissapoint and we were delighted with the service, convenience and facilities available to us. We opted for the fancier beds with the adjustable number rating thing, sounded good at the time but didnt know what my sleep number was so pretty much just left it alone. The 8th floor view of 747's taking off and landing was amazing, made even better by not being able to hear any of it. The pool is great, fitness facilities are fine but whoever uses them anyway? The rooms are clean and what you would expect at this level. The resteraunt and bar food is excellent and to be honest some of the best Mexican food I had in California was served at the bar in the Radisson for $7. A great range of premium world lagers washes it all down. Downsides? not many except the airport bus is very oversubscribed and although frequent be prepared to miss a couple due to the incredible amount of luggage people carry and volume of passengers.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30419, "query_start_index": 30421, "query_end_index": 30421, "truncation_seperator": "... 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{"id": "2514922", "pid": "2514922", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nPerfect setting. This is in a great part of Paris. Top floor room had a fantastic view. Service was excellent. No request was too hard.\n\nReview 2:\nIn a fantastic location - the Abbesses/Rue Lepic area has a great neighbourhood feel. The staff at the hotel were friendly and accomodating, and the help-yourself continental breakfast was good. The room was really small, and the bathroom smaller still. I'd recommend this place though.\n\nReview 3:\nI reserved a room several weeks before the arrival. However, as I got to the hotel, the receptionist told me that parts of the hotel was closed because of the problem due to an unexpected amount of snowfall. They assigned me another hotel, whose owner is the same as that of the Hotel des Arts. I suppose that the hotel intentionally accepts the researvation that exceeds their capacity, and gives the customers to the other hotel. It is a disgusting policy and I do not recommend this hotel to anyone who does not want to be get scammed!\n\nReview 4:\nWe stayed in this lovely, quirky little hotel for 3 nights. Great location, close to the metro, and lots of cafes and bistros. Friendly, helpful staff. The hotel is spotlessly clean and the breakfast was great. Our only criticism is that our room was a bit on the small side and the breakfast room is also quite small. It would have been nice to have tea/coffee making facilities in the room, but not sure if this is not the norm in Paris. We would stay again and had a great time in lovely Paris!\n\nReview 5:\nWe stayed at Hotel Des Arts for three nights in Feb 2012 based on the good recommendations of friends, and were not disappointed. We found Hotel Des Arts to be a cosy hotel with a bohemian feel. The room was small but more than comfortable with lovely french windows that opened out onto the street and helped the space feel larger. Stand out features of the hotel were the breakfast that was included in the price (Chocolate croissants, camembert, etc) and the location (only a minutes walk to the cute bars and restaurants of montmartre. I would definitely stay at Hotel Des Arts again and would suggest to anyone wanting to experience the \"Amelie\"/ \"Moulin Rouge\" feeling of Paris to stay here also.\n\nReview 6:\nWe only stayed one night but really enjoyed our stay here. Quite possibly the smallest room i have ever stayed in, but they have really used the space well and everything is very clean and modern. Nice big windows were a bonus! Perfect stay for a night or two in Paris :-)\n\nReview 7:\nstayed for 4 nights and booked through Expedia as part of flight from Aus. Location is brilliant in the middle of Montmartre with Metro and Moulin Rouge just around the corner. Staff extremely friendly and helpful and room small (normal for Paris) but comfortable and clean. Breakfast buffet with fresh baguettes, pastries, boiled eggs, cheeses, cereals etc wasbrilliant. Would definitely stay there again!\n\nReview 8:\nOn arriving at this Hotel on the evening of Sunday 20 March with my two travelling companions, we were quickly told by the man at the Reception Desk that our booking was not for this Hotel despite us having full documentation to confirm our booking. No reason was given to us for our booking not being able to be honoured. I have since read about the practice of \"bumping\" guests taking place at this Hotel on Trip Adviser and feel it should be highlighted to would be guests that my party were subjected to a situation that appears to be fairly commonplace at this establishment. The Hotel we were sent to, whilst being fairly decent, was situated in Pigale in the heart of Paris' red light district, an area of the city we certainly would not have booked through choice. I am sure that few people will view this type of situation as ideal. When you book and pay for an Hotel through a universally respected medium such as Expedia, you expect to stay in that hotel in the part of the city you have carefully chosen, not somewhere else in a seedy district of the city.\n\nReview 9:\nBooked two months in advance with lastminute.com, then got fobbed off with the \"water damage\" story as seen in other reviews here! Amazed that they keep getting away with it. They offered a place in the Kyriad hotel, but when checking the rooms, found it to be awful, so demanded another hotel elsewhere. After about an hour of phonecalls, finally got placed at the Carlton. This is obviously a common scam. BEWARE WHEN BOOKING. If you still choose to take your chances, be prepared to be sent elsewhere!\n\nReview 10:\nOn arrival, we were sent by taxi to another hotel (Hotel du Mont Dore) with very little explanation and no apology. The man on reception mumbled something about a new receptionist messing up, but I've since read a review on this website of exactly the same thing happening to someone else last year. It seems to be a regular scam. Not the best start to a weekend in Paris!\n\nReview 11:\nDO NOT GO HERE. Husband and I were subject to fraudulent practices. Hotel Des Arts ook our money and our booking [through last minute.com], got there, told us room wasn't available and tried to send us on our way to crummy 1-2 start dump down the street, which we walked to on our own and had graphiti in the lift. Suprising, or not, it was owned by the same guy as Hotel Des Arts. Gather he pays for renovations on that dump by kicking people they over booked to the crummy place, but charging them 3 star fees. Went back to try and just get our money back [they wouldn't hand over] and they tried to kick us to a hotel in the suburbs. Really *impressed* when someone in the lobby gives us a document off a website saying this 'water damage' excuse for lack of room and shove off to cheaper out of the way digs is common occurance and to be aware!! Pursuing complaint with LastMinute.com and customer protection agencies as this seems to be a pattern.\n\nReview 12:\nThis was my second stay at Hotel Des Arts and I couldn't have been happier. A friendly staff and clean, tastefully decorated rooms make this place a charmer. Located in the very fun area of Montmartre with 2 different metro stations within easy walking distance, this is an excellent base for your Paris visit. The hotel has an elevator to help getting your purchase laden bags up to the room. Highly recommend. Hotel is a short walk to the Moulin Rouge (I'd skip this) and an easy walk to Basilique du Sacre Coeur (definitely visit here - the view of Paris is stunning).\n\nReview 13:\nI checked tripadvisor before booking and decided to risk being bumped, as those who actually get to stay seem to like it and the location is great. Bad move! Arriving 6 Dec 04 we were spun the same lies about a new receptionist overbooking. The Paris boat show (quite a minor event) was said to have caused a hotels crisis too. Like the others we were dumped outside Montmartre, in a hotel with small rooms in a nondescript area. \"Upgrade\" it was certainly not! The pattern of the same lies spun to others repeatedly over a long period shows that this a systematic and deliberate overbooking scam, not an accident that just keeps on happening again and again.\n\nReview 14:\nWe had an excellent 4 night stay at the Hotel des Arts. We found the room to be very clean and located within an easy 5minute walk of Blanche Metro station. The staff where helpful from check-in to check-out. The hotel is only minutes away from restaurants and shops. The bathroom is tiny but clean and our room had a balcony. There is free internet in the reception lounge and a shuttle bus to the airport if needed. The only downside is that you are not able to eat in the room, therefore all meals must be eaten in cafes. Thoroughly recommend this place.\n\nReview 15:\nWe, as a couple, stayed in this hotel end of November. Well located, good breakfast, nice rooms, very good wifi signal in the rooms. We would reccomend it and book it again,\n\nReview 16:\nWe have just returned from a week in Paris which was amazing. The hotel was in a great location but the staff where all very rude. We had problems from as soon as we arrived at the hotel. Being quite sick and exhausted from an 18 hour flight we wanted to check-in as soon as possible but we weren't allowed into our room until 3:00pm even though it was ready when we got there just before from 12:00pm. There was no compassion at all.\n\nReview 17:\nAfter reading excellent reviews on this hotel, we were very disappointed with our stay. The room is tiny and you don't even have room for your legs when sitting on the toilet. The wifi internet system was barely working and the service is not good at all. Not recommended.\n\nReview 18:\nHave just come back from a short break in Paris with 4 friends and we have been very pleasently suprised by the Hotel Des arts. Good value with helpful staff and breakfast included! Lovely clean rooms and comfortable beds with very nice fluffy towels. Only down side could do with a mirror above the dressing table. Location is ideal and monmartre is an ideal base for seeing Paris. It is lively with lots of great restaurants nearby and feeling very safe. Recommend the Zebra which is just round the corner. look forward to going again.\n\nReview 19:\nI had booked 3 nights at this hotel and after reading the reviews, was concerned that we would be moved to another hotel. I emailed the hotel and had an email back telling me that the booking was confirmed. The hotel was clean, in a great spot, near to Montmatre, two metro stations and lots of cafes and restaurants. We were very happy with the room and the service and shall certainly be booking again next year.\n\nReview 20:\nIt is not the first nor the last my trip to Paris. I love Montmartre and I feel completely at home there. This hotel lies in the heart of it, with all these wonderful Parisian roofs above, cozy and hilarious Place du Tertre and concerts of various craziest bands on Montmartre hill... Back to hotel-nice, cozy, homely and simply with self Montmartre's spirit all around...\n\nReview 21:\nBooked Hotel des Arts for 23-26 March from good reviews on various travel sites. E-mailed hotel prior to departing and they replied that the booking was OK. On arriving was told that the room was been \u201crenovated! !\u201d and that I was booked into another hotel in the area. On apology, nothing. Seemed like this was normal procedure for them.. On investigation on Trip Advisor forum it seems that this hotel is notorious for \u201cwalking\u201d people to other hotels in the area!! . This hotel seems to be a victim of it`s own success as it only has 30 rooms? . Be aware,book this hotel at your peril\n\nReview 22:\nI stayed here by myself in October and loved the hotel and the area. I felt totally safe even walking around before light in the morning, which is a wonderful time to see the interesting surroundings without lots of people. The location is wonderful and the hotel was very clean and well kept. Staff were very pleasant. I hope to come back and stay again.\n\nReview 23:\nI booked for easter holydays for two nights with two months in advance and the day before my leaving from Italy I called them to know if everything was ok: they said YES !. At my arrival the man before me was destinated to another location because of problem at the 5th floor...I began to get angry and when I reached the reception Alain told me :\" don't worry everything is ok....but you should go to another hotel !!!\". I replied:\" WHAT ? I called yesterday, I paid advance with credit card and now you say that I have to go to another hotel ?\" fortunately when he told me the name of the other hotel I remember that it was better than Des Arts (it was The Cardinal) and so I accepted told to Alain that if there'll be only a little problem I came back immediately to him. It's anyway an habit of Hotel Des Arts, but in this case i think that I gained in quality. My response is forget Des Arts and I suggest to chose others.\n\nReview 24:\nThis is an awful place. Despite pre-paying, our party were dunted to another hotel. I suspect there is a system in place where a group of hotels advertise through Expedia with one hotel (this one) over book and shift people. This avoids advertising charges for them. When we arrived the guy at reception said that shifting us was OK!, he was obviously used to doing so. This establishment is not trustworthy, avoid at all costs...\n\nReview 25:\ni stayed at the Hotel Des Arts at the beginning of November with 2 of my best friends for a girlie weekend. The hotel is in a fantastic location in Monmarte - there is a busy street with restaurants, cafes and shops but the hotel in on a quiet side street. The Abessess metro is a 2 minute walk away and Sacre Coeur is a 5-10 min walk away. We felt very safe in the area. The hotel staff were really friendly and recommended exhibitions and bars for us. The rooms were comfortable and clean with en suite bathrooms. A big plus is the yummy breakfast provided each morning. Would definitely stay at this hotel next time i go to paris - fantastic value for money!! !\n\nReview 26:\nI enjoyed my stay at Hotel des Arts in Paris. I accidentally left my IPOD in the room on my departure. The hotel was gracious enough to send it back to the USA for me at no cost. FANTASTIC. That is excellent service and they should be recognized for their efforts. A place I'd defintiely stay again.\n\nReview 27:\nYes we were also \"stitched up\" - our first trip overseas to Paris. Unfortunately I left Paris as soon as I could from this experience. After about 19 hours travelling only to find that the room was not available was not very pleasant\n\nReview 28:\nMy family and I were also turned away on the first night of a short holiday we had booked in advance and sent to another hotel nearby which was certainly of a lower standard. We were allowed back for the last 2 nights, but it was clear that the hotel management had overbooked and were sending unsuspecting foreign tourists elsewhere and saving themselves some money. Apart from that the hotel was comfortable and clean.\n\nReview 29:\nNo matter how good this hotel sounds, its business practices are outrageously dishonest! Although I had read some of the negative reviews in advance, the positive descriptions of the hotel were so compelling, I took a risk. Big mistake. I booked this hotel through a reputable website - one which I have used to book many other hotel rooms in France and UK. I have never had a problem. When I showed up at Hotel Des Arts, my reservation had clearly been separated in a pile with a couple of others. I was told my reservation did not exist, that the hotel booking website was disreputable and had simply booked me into Hotel des Arts though a reservation was never arranged there. The receptionist made a big show about booking me in another hotel up the street - a shoddy, run-down Comfort Inn with few amenities ie. no internet access, and the rate was 5 Euros higher than what I had agreed to pay Hotel des Arts through the hotel booking website. Fair warning: if your travel plans are contingent on having guaranteed reservations, avoid this hotel.\n\nReview 30:\nI booked on the net a superior room with room. The room is very nice and the view is amazing looking over Paris and the eiffel tower. It's my second time at the hotel and for myself they are improving the hotel in the good way. The quality is better and the rate is ok. We booked for 95 \u20ac a night. Breakfast is Ok but they can do better I'm sure. But the hotel is very clean. We will come back again.\n\nReview 31:\nHotel Des Arts is just perfect for a short stay in Paris. This was my third stay there and it did not disappoint. I was always greeted with friendly staff and my room had chocolates, flowers and champagne on arrival. The room size was generous for Paris, and the condition was great. Its centrally located in one of the best and friendliest quartiers of Paris, Montmartre. i will definitely be staying here again on my next trip. K\n\nReview 32:\nI booked this hotel, due to all the reviews on tripadvisor and it didn't disappoint at all. One of the best hotels I've stayed in in a long time. Great location for Montematre (Sacre Coeur, Moulin Rouge, Cemetery), great views other paris and only 30 mins walk to Grand Opera. Good spacious room, great staff, quite, stylish and quirky find. Would definitely go back to this hotel and would definitely recommend to friends who are visiting paris. Excellent bars and restaurants around the area, as well as great bakeries. Area is very parisian and non-touristy, makes you feel like one of them.\n\nReview 33:\nThis was about my eight time to stay in Paris, and I have to say this hotel is perfect for getting that taste of France. The neighbourhood is endlessly watchable and friendly. So are the staff at the hotel, rooms are clean and modern, with HD satellite TV. No complaints with the breakfast either, although everyone seems to want to have a lie in and take breakfast late. Stay here, get a good guide book and go and explore mes amis! !\n\nReview 34:\nthis is a \"small boutique\" hotel in the heart of Montmartre and a short walk to closest Metro station. Our room was comfortable and clean and the staff pleasant and helpful. The breakfast room was a hidden treasure and good value for the price charged. Would definitely recommend this hotel to any one attempting to avoid the larger hotel atmosphere. Our room was across the small courtyard towards the rear of the hotel and offered an unexpected quite and peaceful enviroment and if this is what you seek would recommend your request one of the two rooms there when booking\n\nReview 35:\nWe had a wonderful 5 day stay in the best area of Paris! Convenient for all tourist sites in Paris, easily accessible by metro or on foot. Hotel breakfast excellent.\n\nReview 36:\nLike some of the other reviewers, we too fell victim to the overbooking problem. On arrival for a 3 night stay, we were told that the room was flooded, but not to mind as we were to be directed to another, better hotel nearby. As it turned out, the better hotel was a grotty hotel miles away from Montmatre on a busy street. And we weren't alone, 3 other couples had been directed to the same grotty hotel. The staff were unapologetic and wouldn't provide for a complimentary transfer to the second hotel. All in all a very disappointing, frustrating experience. It seems as though success breeds complacency for this hotel and I wouldn't trust that they would honour any future bookings.\n\nReview 37:\nSorry to be another traveller to have a bad experience to share about this hotel but my advice is, do not touch it. We arrived at the hotel only to be told by the desk clerk Alain, that the hotel had problems with electrics, water, you name it and that we would have to be given alternative accommodation. Needless to say he was charming at this point. The alternative was absolutely dreadful and when we went back to the Des Arts and said it was unacceptable, Alain became very hostile and rude. He eventually got us into another hotel but he basically told us to like it or lump it as it wasn't his job to find us alternative accommodation. Literally we were left with no choice. I would say that Paris is a great city and with so many other hotels to choose from, it would be best to give this place a miss. Apart from anything else, who wants to stay at an hotel with the track record this place has for problems with water, electrics, computers crashing etc.\n\nReview 38:\nWe stayed at this hotel as part of my birthday celebrations as a family of 10. The rooms were small but cosy and very clean and of an excellent standard. The staff were friendly and helpful. The location is good for the montmarte area and lots of cafes and restaurants to choose from near by.\n\nReview 39:\nHotel was very easy to find from Abbesses Metro Station. Room is cosy, but big enough for 2 people. Bathroom was small but was nice and clean. I found the hotel staff to be not as welcoming as other hotels, however when we needed something we got it straight away. The location is great with lots of little coffee shops and restaurants to choose from. Nice to have some tourist attractions nearby and walking to the Sacre Coeur before dinner was a nice way to end the day. The room did not have air conditioning and some nights that we were there it was pretty hot so sleeping was a bit of a struggle and had to sleep with the windows open. Overall a really great hotel for your stay in Paris.\n\nReview 40:\nEarlier this month we had the pleasure of staying at this small hotel located in Montmarte district. The staff were very friendly & always helped us with our questions. Breakfast was excellent & dining room always tidy no doubt to very attentive work by the friendly waiter. The location was perfect for visiting the usual attractions of Montmart but what really stood out is the close proximity to excellent lcal cafes & wine bars. On calm mornings we would wake to the smell of fresh bread being baked at local boulangeries, some of which offer exceptional food! We will definitely stay at this wonderful small hotel on our next visit to Paris.\n\nReview 41:\nThe service was good, the room neat, but he manager and some staff were rude and condescending, not helpful in follow through. We had a room next to a street so it was noisy all the time. The manager in particular was rude and not at all helpful both during our stay and in correspondence later. The hotel was actually in a poor location away from many major sites whcih makes for too much time traveing mainly on the subway.\n\nReview 42:\nBooked this hotel via the internet on the hotel's own website. charged 87.60 euros for one night and thought fair enough....it looks like a nice place to stay with my wife for a romantic night in Paris. Arrived Saturday 2pm to be told they'd had an inexperienced member of staff who'd overbooked and that we were now staying in a \"more expensive\" hotel in the same road - Comfort Hotel. Needless to say our experience was so bad I've posted a sperate review of this other hotel which, incidentally, charges 60 euros per night!!! Now having read the various comments posted on here PLEASE DO NOT BOOK THIS HOTEL as you too may never get past Reception. What's more you'll be overcharged in the process!\n\nReview 43:\nThis was our first trip to Paris. We booked Hotel des Arts after reading about it in Woman & Home a few months ago. Travelled by train from Gloucester to London and then Eurostar - door to door in about 7 hours. Lovely hotel, a stone's throw from the lively and charming street (Rue Lepic/Rue des Abbesses) which has delightful shops and care's. All around is colour - fruit, veg, bakeries and flower shops - cobbled streets - really lovely. It was so relaxing to \"come home\" to the serene Hotel des Arts after busy days sight seeing. Amazed at the value for money this hotel provides. Friendly. thoughtful staff, neat rooms and great pictures to look at around the hotel. Enjoyed fabulous food in local cafe/bars. A perfect place to stay - wixhed we could have stayed longer - so will just have to go again.\n\nReview 44:\nThe Hotel is well placed, near to a Metro Station, nice neighborhood. Clean and Cozy. We enjoyed our star very much.\n\nReview 45:\nThis charming little hotel has clean rooms and wonderful staff. The location is perfect for exploring all of Montmartre and the rest of Paris since it is near a metro stop. Reserve a room in the back because the street noise reaching the ones in front can be really loud.\n\nReview 46:\nPerfect Merci Like icing on cake for my first trip to Paris [If anyone complains about this hotel thay must be extremely difficult to please] Would love to come back s'il vous plait\n\nReview 47:\nHaving booked on January 14th for a stay of 3 nights commencing 26th April, my wife and I were looking forward to our first trip to Paris. Upon arrival at the \"Hotel\", we were told that our reservation had been cancelled that morning ( whilst we were enroute ) because my credit card was invalid. It was not, we used it several times whilst in Paris with no problem. We booked through Active hotels and I must say they have been very helpful when we complained about the way we were treated, they have even taken the hotel off their list ( try and book !) We did however find a lovely hotel just down the road and we would recommend it, they even accepted my invalid credit card. Hotel Regyn's Montmartre was the name and it is very similar in price.\n\nReview 48:\nI booked this hotel for four nights beginning tonight (December 8th) for my brother and his partner Helen. I just texted him to see how check-in went - he replied \"Alain tried to tell us we had to go to another hotel, but Helen gave him what for, and we got our room'. This is obviously a regular scam they try and pull, but insist and hopefully you will get your room too. The hotel itself is good he said.\n\nReview 49:\nWe have just arrived back from a 4 nights stay in this hotel and I can honestly say it had no faults at all, we have been to Paris a few times now and this is the best hotel by miles. Roll on next year when we can go back. The rooms were a good size, the breakfast was lovely and everywhere in the hotel was spotless. Great location too for getting around on the Metro. Highly recommended by us, and we are quite fussy! !\n\nReview 50:\nThis is a very good hotel. The staff are friendly and helpful, the rooms are well furnished and clean, and the location is characterful - being opposite the first cinema to open in Paris and still operating has to be a big plus. We would definitely choose to stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25738, "query_start_index": 25740, "query_end_index": 25740, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 323, 621, 1171, 1680, 2394, 2678, 3096, 4176, 4692, 5077, 6042, 6626, 7298, 7868, 8054, 8501, 8786, 9336, 9763, 10148, 10748, 11116, 12056, 12499, 13176, 13488, 13734, 14167, 15231, 15644, 16088, 16695, 17143, 17730, 17908, 18609, 19585, 19890, 20596, 21255, 21693, 22407, 23228, 23357, 23641, 23835, 24598, 25018, 25452]}
{"id": "190635", "pid": "190635", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the hotel Arts prior to a cruise out of Barcelona. The two nights spent were wonderful. We had club level so that made it even more special. The hotel itself is beautiful and the staff is very warm and helpful....Perfect location to view the sea and the port and also a quick metro ride into the main portion of the city. Barcelona is a very unique city with great food and friendly people. Loved the whole experience.\n\nReview 2:\nMy husband and I just returned from a five-day stay at Hotel Arts. I was very impressed with decor, size of rooms, and location! Not so happy with hotel concerige; On one occasion, they sold us two tickets to the soccer game with different seating! They also highly recommend for us to drive up to a few towns north of Barcelona that had very little to see and do, and were not in good, safe areas!! We also asked about wineries and were told they were all closed when a few of them were actually open during holidays!! House keeping was not great either but everything else was good. The Spa is excellent - tight quarters but really good services. The restaurants on site also very good. The gym is fine and pool area is amazing with views to the sea. I would go back but not rely on hotel concerige and assume my room will not be fully cleaned every day.\n\nReview 3:\nFrom the beginnning to the end, this is a below average hotel as far as service goes. Room booked was unavailable, unexperienced staff and concierge, very awkward way of receiving people...They sure don't deserve a 5 star category; highly overpriced!\n\nReview 4:\nHotel has problems: Some uncleanliness, elevator problems, staff not helpful, but most of all not safe to leave hotel. There is only one entrance to enter hotel so makes it diffifult to enter or leave. Reason for this is theives and streetwalkers outside. No police to be seen at all outside. Had a sales conference here and had 6 thefts on street or room Professional thieves throughout the city. Be afraid or don't come.\n\nReview 5:\nThe communal areas are fantastic , well designed and funky. The pool area is great , and the general staff very friendly The rooms are awful ... they are large , but are now terribly dated and in need of serious refurbishment .. the bathrooms especially are horrible The cost of staying here !! the room rate is high, but my 5 day bill was average of 200eur a day in extras (room service breakfast, lunch by the pool -grilled lobster 150eur if you are crazy enough to order it, I wasnt- and a drink or two by the bar) stay somewhere else in barcelona ... and go to the Arts to visit the great bar and the fantastic Arola restaurant\n\nReview 6:\nDirty, two sorts of staff, Mildly disinterested or downright offensive, for Euro 2000 a night we stupidly expected someone might carry our bags, the shower might work and there wouldn't be a pile of dirty dishes in the room - the apartment suites are very tired, quite grubby and deafeningly noisy. turn down service only works on the day you arrive, breakfast sucks, the doormen run away if you're lucky enough to make eye contact, and complaints are dismissed with fairly brutal accusations of lying. The Butler who greeted us on arrival,04/10, Peter, marvellous friendly helpful - though unable to lift bags - after that the unemployable took over - there are several much better places to stay in Barcelona, including the benches in the railway station.\n\nReview 7:\nexcellent room, facility and service. located on the water with a great view, but 10 minutes by taxi to central shopping and museums. charge of 6.5 euros for a small bottle of water at pool restaurant seemed excessive. unexplained charge of 52 euros appeared on my credit card bill after checkout. 2 requests to hotel for explanation have been unanswered.\n\nReview 8:\nWhile I don't normally stay in luxury hotels, I had a chance to stay in the Hotel Arts. From the moment I entered, I was treated extremely well and the service was excellent. The rooms had fantastic views, the concierge was extremely knowledgeable about the city and the restaurant had pretty good food. It was a little pricey for my taste, but I can see why guest pay a premium.\n\nReview 9:\nstayed for three nights.had booked a suite and a room at 750 and 680 euros per day respectively.definitely not worth it.what a huge disapointment. quality is just not there.hotel is bursting at seams with a constant train station atmosphere and noisy queues in the lobby.it was clear that the hotel was filled with clients on discounted packages .food quality is bad,room service awful and the breakfast is really more of an unpleasant three star experience.check in completely inefficient and way too long and the club floor staff is frankly incompetent,young and inexperienced .bathroom towels are a disgrace as they are shredded and should have been retired a long time ago.in general housekeeping is poor and you get an impression of unfinished cleaning. it is now obvious that ritz-carlton does not play in the same league as four seasons!\n\nReview 10:\nAlthough I didnt stay here, I spent enough time to warrant a review. The hotel was fabulous and the staff sensational. Friends had taken the upgrade, and so had access to the club lounge which proved invaluable for informal meetings. Given the opportunity again I would certainly be booking a room here. Central location, so close to the beach and great night life all around.\n\nReview 11:\nStayed there 7/2-7/5/2011. Service was poor, not up to Ritz Carlton standards. Food just o.k., took 20 minutes to get a cup of coffee at the cafe. Rooms need updating. If you stay there on Marriot points beware, they will not take care of you.\n\nReview 12:\nGreat location in the Port. Best rooms are on the highest floors with ocean views. They always seem to be sold out so I am never able to get the Platinum Amex upgrade here. Try to get a high floor corner room - those are amazing. Avoid rooms close to the ice machines which are noisy. Best for the young and hip\n\nReview 13:\nFantastic rooms - spacious and comfortable; mine was on 21st floor with wonderful view over the marina. Nice walk along beach towards central Barcelona, plus tourist bus stops outside hotel. However, it is expensive, and therefore outrageous to charge for things like Internet (minimum spend \u20ac25 for 24 hours) and even the coffee making machine in the room, which I had assumed would be free.\n\nReview 14:\nThis hotel is a top notch property, I enjoyed my stay and would definitely stay here again. Nicely appointed, big rooms with great bathrooms. Inviting common areas and the food is very good. The staff are very friendly and go out of their way to help you. They are extremely genuine and one of the hotel's best assets! I was here for a big corporate meeting, they did a great job with everything and I was especially impressed with the dinner served one evening for over 200 people. It was very good quality for a group of that size. The hotel is a block from the beach and water. It would be the ideal location in summer! The views of the ocean, beach and city are great. The hotel is a bit far from the main tourist sights, though. probably the one drawback of the hotel.\n\nReview 15:\nA beautiful hotel with a gorgeous view. Totally incapable of service. Started with lost luggage, lied to by bellman who stated it was put in the room. Never was shown the room, merely given a key, (EXECUTIVE SUITE) no one showed up to inform us of the amenities or to aquaint us as to how best to use the facilities, or to ask if we liked the room. No tissue for 3 days, food left in room until moldy. I found out after coming home that I was supposed to get a euro credit for food and or wine which we were never offered. Upon checking out, I was advised that there was a charge for the limo from the airport. Of course, after I mentioned that we came by train and then taxi, they advised me that I would not be charged for the limo. Bad expierence!\n\nReview 16:\nThe facilities are beautiful and the rooms are great, but the hotel doesn't work. There are simply too many people staying there with too few and often poorly trained staff. It takes ten minutes to catch an elevator, the club floor is cramped and at peak times, the hotel is painful to return to. The hotel feels like a very well appointed bus station. I won't be returning.\n\nReview 17:\nWe stayed at the hotel prior to our cruise. We had a large corner room with views of the port and the city. The room and service at the hotel were unmistakably Ritz Carlton. We would have liked to spend more time at this hotel and in Barcelona. I could write pages about how much I enjoyed the walk-in shower. The hotel is very near a metro station (5' walk), the Olympic Village, giving you access to the city's treasures. The cab fare was about 40 euros from the airport. We also enjoyed the casino next to the hotel. The gym is also very well equipped for an athletes needs. A great place to stay! We will definitely come back here!\n\nReview 18:\nI stayed for 2 nights on business and was surprised about the general tiredness of the hotel.The rooms have incredible views but my room 17th floor was very noisy from street traffic at night and also was quite shabby in places.Housekeeping left a lot to be desired! I ate in three restaurants Aurola which was very good,The marina,poor and the light bites which charged 26 euros for a caeser salad and 8 euros for a very small side of fries! !After complaining about this the staff did take it off the bill but why does a 5 star hotel have to penny pinch like this?The fitness changing rooms were filthy,the sauna was out of order and the steam room was dirty.Overall a dissapointing stay.\n\nReview 19:\nwe loved this hotel. our suite was huge, great views on two sides, beautiful bathroom, lovely comfortable furnishings/bedding and great service. the restaurants are very good and the staff is really attentive. for a big city, luxury hotel, we thought the suite was a good value for money and worth every penny.\n\nReview 20:\nLoved the pool and lounge areas. Rooms are nice although weathered looking. Really enjoyed visiting the El Born area each day. Excellent restaurants and lots of little boutiques with fresh new designer looks. Did not enjoy the short 10 minute walk from the hotel to the El Born area because there is nothing to see along the way, you simply have to walk around the walled in Zoo and train station. La Rambla is overrated and dirty, if you like really commercial areas with MacDonald's and KFC then you'll love it, otherwise visit the designer district or El Born area. I didn't have a bad meal the entire time. The restaurants are exceptional: Origens, Sagardi, La Vinya del Senyor, Taller de Tapas, Mamaine. I recommend all these wine bars, cafes and restaurants. The hotel pool area is really beautiful; towel service, complimentary water bottles, apples and skewered fruit. It is best suited to those who want to enjoy the beach or pool while visiting the city. It is a short 10-15 min walk to the El Born area, which is full of restaurants and cafes. The designer area is wonderful for shopping and visiting the famous Gaudi buildings.\n\nReview 21:\nWe stayed at the Arts for a long weekend and were incredibly impressed by the speed and friendliness of the service all the way from check- in to check-out. Upon arrival we were given a gorgeous room on the 25th floor with amazing views. The concierge was helpful and gave us great reccomendations on where to eat. A perfect stay and we'll definitely be back. (Look out for the beautiful flowers all over the hotel- all ladies will approve.)\n\nReview 22:\nWe loved our stay at this wonderful hotel. From check in, where we were greeted by a delightful man named Gabriele, to the room, where we were upgraded to a magnificent suite, to the furnishings, the views, the food. My only disappointment was the spa. I had a good massage, but the facilities were being renovated, so no access to sauna etc. Also, it is quite complicated to get to the spa, but no real worry. Very nice fitness center. We ate dinner at the Arola Restaurant, which is quite good. The main restaurant of Sergei Arola is in Madrid, and this is a sister restaurant. The staff was fantastic. We had help when we needed it. I will definitely stay again at the Hotel Arts if I am back in Barcelona.\n\nReview 23:\nThe hotel is beautiful and the staff more than gracious, while there on a company incentive trip, I had a complete electronics sweep done of my room - two laptops, cell phone, camera, etc and we are convinced it was an inside job - very sad. The housekeeping staff handled very poorly - didn't notify anyone of the stranger that entered our room... the saga dragged on. It was devastating to lose the belongings, a hassle to replace, and while hotel insurance covered the basics, not much else was done to compensate for lost productivity and \"pain and suffering\" if there is such thing for losing a laptop loaded with information!\n\nReview 24:\nThe Arts Barcelona is a fantastic hotel. It is hip and fashionable. The location is great! If planning a cruise, the Arts is an excellent place to do a few pre and post nights. Even if you are not cruising, you are walking distance to the pier. lots of happenings there. And the food..OMG.....there is a eating venue to meet every palate! A must if visitng Barcelona!\n\nReview 25:\nvery nice hotel, but i think they are living on their reputation. Service is not top top quality. However, the price is. Lots of details which are not ok....\n\nReview 26:\nWe liked the hotel very much. Its beautiful, the rooms are large (although mine was a little noisy) and the staff is very will trained. The negative aspect would be the very expensive restaurants, but still, I recommend and would stay there again.\n\nReview 27:\nStayed at the Hotel Arts on a business conference. The location of the hotel is clearly spectacular with amazing view of the sea and wlaking distance to the city. This is unfortunately where it stops. The check in staff was poor at best, not able to identify I had to separate reservations for consecutive nights. The end result was that I was asked to stay in one room for the first night and another for the second one. After much back and forth and lenghty explanations they arranged for me to stay in the same room. Second, my room (I was nicely upgraded) had a connecting door. Whereas you'd never expect perfect sound insolation with a door, this is was unacceptable with the me being able to perfectly understand the conversations in the next room. Sleep quality was terrible. All in all, for the same price you could stay at the W or the Meridien. This hotel feels like a big hotel but the staff is not great and sound-proofness of the rooms terrible. I'm not staying there again.\n\nReview 28:\nI have stayed at this hotel every year for quite some time now, and whilst it changed slightly when taken over by \"Ritz Carlton\" - the standard has never, ever slipped. I usually stay in a sea-front suite, which has a particularly spacious bedroom, separated from a beautiful, unique bathroom, a modern and comfortable lounge, which also has its separate washroom. The penthouse apartments are beautiful, but not necessary unless you have enough guests to fill them, as they are extremely big. The pool area is one of my favourite in Europe. The outside restaurant serves delicious fresh food, and the staff are impeccable. If you would like to experience Spanish tapas with a modern twist, I urge you to dine at Arolas. This hotel covers all the bases; whether it's a long weekend city-break or a two week summer holiday, this hotel is perfect. The only thing I wouldn't advise, is bringing your children. It is not that the hotel doesn't cater for them, but it's just not the place for young children.\n\nReview 29:\nMake no mistake the staff are friendly -they are told to be - and they are helpful but this hotel ranks as one of the worst I have ever stayed in. The pool was empty and despite the fact that I paid 400 /370 euro a night everything else was extra. The internet access in the room was 25 euro a night, the parking was 32 euro a night and breakfast was not included! I was initially charged 68 Euro for a breakfast for two. Our friends who were there at the same time had a better deal and were upgraded to a suite. None of the rooms had been dusted. But the worst of all was the noise. The first night we heard everything in the adjoining room and presumably that's why the TV volume was pegged low - hardly able to hear it. There are much better hotels for half the cost.\n\nReview 30:\nWe have spent 2 nights at the Mandarin Oriental and then moved to the Arts. Nothing to compare service cleanleness athmosphere are fantastic at the MO and poor at the Arts as well as the pool is ridiculus for a 400 bedrooms hotel I will never stay at the Arts again\n\nReview 31:\nThe arts is one of the friendliest hotels ive ever stayed in. From the moment we arrived the staff couldn't have been more welcoming and helpful. From the 28th floor our room had an amazing view the Marina and beach. The decor is modern without being uber trendy and intimidating, the public areas all had stunning plants and flowers and smelt wonderful and felt relaxing. We only ate one meal in the cafe so can't really comment on the food, but I will definitely stay here next time I'm in Barcelona. Compared to the w which is the only other beachfront hotel in the area the arts is more intimate and welcoming whilst retaining an air of luxury.\n\nReview 32:\nThis is my kind of hotel. Helpful and very friendly service from the moment I walked in through the stay. The rooms are very, very compfortable, high tech, beautifully designed. Our room was a corner room with a view of the city, cathedral and marina on the other side. This and Portrait Suites in Rome were the top hotels in our trip to Europe.\n\nReview 33:\nAlthough I have a written confirmation and a verbal confirmation for an 8 night stay, the hotel was 'fully booked' when we arrived after an 8 hour flight from NYC. I have never been 'walked' from a hotel in my life and I stay in luxury hotels 60-90 nights per year. They told me it was because of the Poker Tournament next door and because they were overbooked. I guess poker and mismanagement trumps a written reservation from central reservations. Is this really the way Ritz-Carlton wants to treat it's guests any time of year let alone during a recession? Do not stay here if you value trust in a hotel. You could be next - and fly from NYC to Europe (10 hours) only to find you can't check in to the hotel.\n\nReview 34:\nDo not go here - located directly next to a casino, port Olympic, prostitutes, all-night discos - it is dangerous and noisy. We were robbed - police never responded. Hotel was unresponsive and did not warn us not to go 100 feet across the street to Port Olympic. They accept the hoodlums as a necessary evil and a minor nuisance, repeatedly telling us \"they are not dangerous\"!. They did not assist us in any way, and locked us out of hotel room when our credit card would not work (we had cancelled it when it was stolen). They made no effort to communicate with us prior to taking this hostile action. It was our 10th wedding anniversary and it was memorable for all of the wrong reasons. And --- our massages were truly the worst we ever had.\n\nReview 35:\nStayed 6 nights in a sea-view room 25th floor although the rooms are beginning to look marginally tired the facilities are fab-bathroom excellent and room quite spacious We had our 4 year old daughter with us and the staff were really first class-food was good tho expensive If not with family would probably stay in town but all in all a great hotel\n\nReview 36:\nStayed for 2 nights with my husband while visiting Barcelona for the first time. The entire stay was absolute perfection: - We requested a feather free bed at time of booking - done! - We requested a high floor - done! - Quiet room with lovely comforts and sound system - Staff was super friendly and helpful - Full breakfast was included - Convenient location, especially for hailing a taxi and the marina, only 20 mins to airport Tips: Bring your own nespresso pods for the in room machine, which cost 4 Euro each. Bring your own CDs for the sound system, the one in the room is charged at 25 Euro if you open the package. Hotel restaurants are way overpriced, try the local places...we went to Gelonch and Sensi, both were wonderful and short taxi ride from the hotel. We will definitely be back during our next trip to Barcelona. -\n\nReview 37:\nStayed for a long week-end with family in April. Had booked an executive suite which was great, though the bed was far too soft and the prices for drinks from the minibar a joke even in a 5 star hotel (the latter solved by bringing stuff from outside supermarked which we placed in the minibar). Some service weaknesses (very slow delivery of suitcases to room after arrival, distubing us even though do not disturb-sign was on etc.) but very good concierge-recommendations. Breakfast buffet very good, though some more variation from day to day would have been good. Need to make sure that something is done to lights in breakfast restaurant. I want to wake up and see some light not fall asleep in a very dark room at this time of day.\n\nReview 38:\nThe hotel is on the water, and absolutely outstanding. Its a good deal for the money, considering its a Ritz Carlton. The rooms are modern and spacious with incredible views. The facilities are beautiful, the restaurants are superb. The staff is wonderful. Highly recommended.\n\nReview 39:\nFabulous hotel and initially great location, if you want nightlife. The hotel sits majestically on top of a very busy casino in the Marina area of the city. This is ok as long as you don't need to get in our out by car, after about 8 pm. The congestion was mind blowing. Getting from the hotel into the city, centre and sites requires a fair old walk, or taxi ride, but these are absolutely the only down sides to this magnificent hotel. The service was faultless, friendly and very efficient. The food was varied, beautifully presented and delicious. Our room was a two story suite on the club class level. I could have lived in it quite happily; spacious; spotlessly clean; fully equipped ( even the optics bar ); and the views from two sides of the hotel, from our corner suite, were to die for. Expensive ? yes Worth the cost? Yes Yes Yes\n\nReview 40:\nSorry, This was one of my worst stays in a hotel. On average I stay more then 100 days a year in a hotel and this was not nice. 25 Euro for 24 hours of 'high speed internet' who was terrible slow. I was with my wife a couple of days before my busininess in Barcelona in a small cozy hotel were they even had free internet. All my water cranes where turned to the hottest stand every day. (and you can t see clearly what stond its on) Breakfast chares a rates that is way over what you get for it. This is a total rip off with a SMILE (from the staff) They even try to charge you (my collegue) for minibar-goods you didn't use. A lot of noise in the hall during the night gives you not a good night rest.\n\nReview 41:\nThis is a fabulous place to stay - I couldn't believe how lovely and huge the room was - also how great the service was. Very luxurious...very plush...didn't want to leave!\n\nReview 42:\nthis hotel was amazing. The decor is amazing. The rooms are fabulous with massive beds, city or beach views with marble bathrooms. Service in the hotel is first class, as you would expect from a 5 star. Besides breakfast I didn't eat here, but the breakfast buffet is the best i've ever had. Drinks in this hotel are really really expensive. The whole place is pure luxury, but I don't think I would be bringing my children there. It's definitely an adult treat destination. It's right by the beach, the marina, and lots of lovely restaurants. I know it's expensive but if for a treat I would highly recommend it. If you are a business person trying to impress a client, it's perfect! Worked for me.\n\nReview 43:\nMy Husband treated me to a weekend away at this fab hotel. We thoroughly enjoyed our stay with the amazing bathroom and shower facilities. The food was wonderful and the breakfast buffet ensured we were spoilt for choice. The pool area is beautiful, however but we had to wait a short time for a bed but in the meantime we lay on the grass at the side of the pool. The staff are extremely friendly and attentive, and the small unusual touches of pastries and drinks at reception added to a wonderful stay. We certainly would recommend this lovely hotel.\n\nReview 44:\nAfter checking in to a different \"5 star\" hotel,and being quite disappointed, we checked out and made our way to The Arts. The designation of 4/5 star hotels in Barcelona can be deceiving but The Arts is 6 stars. The personal attention, especially if your room includes the Club floor, is outstanding. The staff will do everything to please you. The rooms are spacious, beds and linens divine, and the views gorgeous. Bathrooms are beautiful and well appointed with fabulous rain showerheads as well as side jets. Whenever I called reception I was greeted by name and spoken to in English so I wonder if they make notes in their computer when you check in. This is a beautiful, service oriented hotel located just outside the hubub of the city but an easy taxi or tour bus ride into town. Great restaurants, the beach and a nice seaside promenade complete the picture. The Arts was the absolute best hotel I've ever stayed in and I am very picky!\n\nReview 45:\nPositives: - great shower - great location close to the beach and several bars / lounges to hang out at night Negatives: - Bad food - Lost luggage and after luggage was located had to call several times to have it delivered to the room - Had to carry my own bags to the storage room - Chinese bath products - Nobody picked up the phone when calling to get a wake-up call - EUR 25 for internet for 24 hours - Empty amenities (no shower cap available etc) - The concierge gave us a terrible recommendation for dinner - EUR 11 for a small bag of M&M's\n\nReview 46:\nThe staff here is really great. I had absolutely no complaints about the hotel - great breakfast in the morning, my room was always spotless. It was a little annoying that I needed a cab to get into most of the city sections I was interested in. But in contrast, its right on the water. I can say this, If you are interested in staying here or the W - forget it - this is much better. But I think there are some better, more Barcelona-centered options. Still, very nice hotel.\n\nReview 47:\nWe were in Barcelona for business, but stayed for leisure. We enjoyed every minute of our stay at the Hotel Arts. The ammenities were first class and the service was wonderful. There was always a staff member close by to help with any question or need that arose. We traveled with our two daughters (16 and 12) and they were treated equally as well. It is nothing less than expected for the nightly rate that we paid, but still we were impressed. Two tips, 1) We did not eat at the hotel except for at the pool. If you are looking for lunch, it is much cheaper to go to one of the many cafes right next to the hotel. You can leave your seats at the pool for up to 1 hour and they will keep them for you, so I would suggest you go to a nearby cafe to eat or bring a snack back. 2) The beach further down, past the marina is much less rocky and much more comfortable than the beach in front of the hotel. It's a short walk and worth the extra steps.\n\nReview 48:\nWe went in Barcelona for our 35th wedding anniversary, so we tried to book for a special place, really special\u2026 when you book in the Ritz-Carlton, something special is what you expect, isn\u2019t it? But it wasn\u2019t what we got, we felt like in a rush of a business day!!! Chaotic reception, check in like a industrial packing process\u2026 room, my goodness, dusty, with broken furniture, old hand towels in the toilet\u2026 well a bad beginning\u2026 I arrange with the reception an included romantic bath, but, when we arrived after the time that was supposed to be ready, we still saw that a housekeeping women was running out from the room with some plastic bags, magic??? Romantic??? We order room service, breakfast in bed (45 minutes, and we had to recall) we tried to rest after lunch once, and It was such a frustration, ambulances were passing every 5 minutes with the siren screaming!!! Bad luck?? Maybe, but enough NOT TO REPEAT.\n\nReview 49:\nHotel is located on the waterfront, a very busy and active area. You need to take a taxi to visit museums and gaudi sites. Staff is very friendly, however concierge service gave misinformation regarding times that museums were open - they need to be up on this information- since many sites are closed or have shorter hours on Sundays and Mondays. Hotel staff is constantly asking 'what can they help you with' and there are 'over staffed' with well trained employees offering service (a GOOD thing).\n\nReview 50:\nMy wife and I had a great weekend at Hotel Arts. The check in and concierge were great. The room had a few problems with lights and tv but they were addressed. The location was great for walks on the beach and in to town.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29486, "query_start_index": 29488, "query_end_index": 29488, "truncation_seperator": "... 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{"id": "296915", "pid": "296915", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat location and good design, but I had a terrible experience with items being stolen from my room. Management treated my complaint about stolen items coldly, and promised to follow-up with phone calls (which I never received). Also, the telephone and internet did not work, and weren't repaired until the next day. I travel to Barcelona for business often, and knowing the wealth of options in the area, would not recommend this hotel until they resolve their staff and technology issues.\n\nReview 2:\nI was not impressed with this hotel the rooms are very small for a 5 star hotel. The pictures on the website should win an award for making it look palatial. The staff are un helpful but having said that it is located very centrally. I spent alot of my time in the Majestic hotel around the corner a much better option in my opinion. It is the second time ive felt let down by hotels rated on tripadvisor, my search was for the top 5 star hotel in Barcelona., the Pulitzer is far from it!\n\nReview 3:\nHad a great 2 night stay at Hotel Pulitzer. Hotel has a carefully put together modern motif. Nicely sized rooms with bespoke touches and some great lounge areas in the lobby to grab a coffee and relax. Staff were helpful but not overbearing. Close to Las Ramblas and metro/subway. Not near beach if that's what youre in Barcelona for. Happily recommend this hotel.\n\nReview 4:\nI wouldn't stay here again, despite a great location (v. central, just off Plaza de Catalunya) and designer (if empty) bar. Stayed 3 nights - one day there was literally no hot water at all, the next there was no cold water at all, only scalding hot. They acknowledged they are having problems - but this isn't much consolation. Rooms were very smart, if a little small. They were noisy, thanks to clunkingly heavy doors which slam constantly. Rooftop bar was good on Thursday nights when there is a DJ, but appeared to be closed otherwise (you could still sit up there on the sofas etc though). Check the status of the plumbing before you book - other guests were also left without hot and/or cold water during their stay.\n\nReview 5:\nWhat a fantastic hotel!! Clean, trendy, smart, relaxing, excellent staff who were polite, friendly and keen to help, gorgeous food (breakfast spread is amazing - make sure you're hungry). I can't rate this hotel highly enough! I'll be sure to return. Not cheap but worth every penny :-)\n\nReview 6:\nThe Pulitzer is well located and stylish - as it should be for the price Unfortunately, the rooms are on the small side More importantly, the service we experienced was very patchy -- not good enough at these prices. For just a few examples: The rooms were on two nights not cleaned until afer 5pm even though we had left the room before nine. Asking the staff at front desk to arrange to Fedex a package was a big production, they had little idea what to do. Even worse, a film crew took over the whole lobby and bar area on our last day, and the staff we completely occupied with the chaos. They asked us to wait \"a few hours\" to check out, and in the meantime the lobby was unusable to guests. Very disappointing for paying guests. In summary, if style is all you need, great -- but there are better options that are just as cool. We would not stay here again.\n\nReview 7:\nThis is our third stay at this hotel everytime we visit Barcelona and sadly will be our last. We have noticed that the level of service and quality of the room is going downhill. 1. We requested for a non-smoking room and we were given a smoking room. There were cigarette butts in the shower/toilet room. 2. The room is not clean. Scuff and black marks all over the wall plust the cigarette butts in the shower/toilet room. A so called 4 star hotel would be like this. 3. Checking out service was very rude. We checked out early at 7am and the receptionist was very rude for some reason. Just the attitude was unbelievable. Anyway what goes around comes around. As I said at the beginning this is not our first stay here but our third however after the attitude and the quality of the room they've provided us we will go and spend our money somewhere else.\n\nReview 8:\nBeautifully designed hotel. Cozy rooms (one of the cheaper ones but perfectly nice), smart bar for a drink, helpful staff who recommended a restaurant for us. The roof terrace looked lovely although it was raining so closed up when we were there.\n\nReview 9:\nHave just spent 2 nights at Hotel Pulitzer, Barcelona with my husband and two teenage daughters(following all the glowing reports on Trip advisor)..my research paid off!...what a lovely hotel!..a friendly welcome greeted us, the rooms were'nt huge but were imaculate in decor and cleanliness,..we all slept soundly on the very comfortable beds ,untroubled by noise. we loved the hotel decor, groovy yet comfortable. The only 'average 'part of the stay was perhaps the breakfast... I hope to come back to Barcelona again soon and would definitely stay at the Pulitzer! !\n\nReview 10:\nI had a great stay for 5 days at the Hotel Pulitzer in Barcelona. Location was perfect and on a nice quiet street near all of the great tourist locations and local neighborhoods. The lobby/check-in was easy and quick. Very friendly and also provided map/guidebook when I checked in. Very nice touch. Room was great, comfortable beds, good water pressure and clean. Even though the rooms are not huge, it was quiet and comfortable. Even a balcony to open and get fresh air and step outside. For my first trip ever to Barcelona, it was a great choice and provided a great place to stay in a wonderful city. Definitely would stay here again.\n\nReview 11:\nGreat location, breakfast included, pretty room....couldn't have asked for more.\n\nReview 12:\nThe hotel was very pretty, modern, trendy and very quiet even though it was just off Placa Catalunya. Close to all sorts of shops, restaurants and transport. The rooms are quite small and narrow but very cozy, lovely comfortable bed. and with lovely well stocked bathrooms. The staff were very friendly and I would definitely go back here. The only thing stopping it getting 5 stars was the price, stayed there twice in 1 week and it was \u20ac171 and \u20ac225\n\nReview 13:\nWalking through the doors of the Hotel Pulitzer, you immediately enter a very stylish space that sets the mood for a great stay. Reception staff were friendly and very helpful and checking in was a breeze - I even received a lovely notebook / guide on arrival and when I had forgotten my adaptor, there were plenty available to borrow from the front desk. The rooms are very nicely decorated in clean, modern lines and beds were comfortable. WiFi is also available in the rooms and there were thoughtful touches, such as 'his' and 'hers' toiletries. Continental breakfast options were good with a nice variety of breads, cheese, yoghurts and pastries. It could be improved if eggs were made to order rather than left to go cold on the buffet table, but this was not a problem with the other choices available. The hotel is in an absolutely ideal location, very close to Plaza Catalunya (less than a minute's walk), Las Ramblas, several Metro stops, easy access to taxis and plenty of great shops! I booked online through the hotel's website and got a great deal. Would definitely stay here again.\n\nReview 14:\nThe Pulitzer was very comfortable and in a good location. Check-in was fast and efficient. The lobby d\u00e9cor, bar and restaurant were all very nicely designed, the elevator up to the rooms impressive. The room itself was well designed, and comfortable, though I didn\u2019t like the fact the square, stone sink in the bathroom didn\u2019t drain well, or the fact the button over the toilet didn\u2019t always flush properly. The bed was comfortable, but nothing spectacular. The furniture and overall design had a very nice balance between leathers and wood and white walls. I liked the electric shade that closed the outer window off to the intense sun on my side of the building. The hallways were a bit noisy, and I think the doors could be better sound proofed. The morning breakfast was decent, but I don't know if it was worth 15 Euro. Overall, I had a nice stay at The Pulitzer and would consider it again in the future, especially for the price I booked in (breakfast, room, taxes and service charges equaled around 135 Euro).\n\nReview 15:\nLet's get one thing out of the way: great, GREAT location. So I give it more than one star. But when you step inside, the beautiful looks hide a hotel in which many, many things simply do not work. * In my room, the sink was stopped for all 4 nights * In my colleague's room, the thermostat was broken and he was boiling * In my boss' room, the TV didn't work * In the bar, the staff was rude and a pipe burst and they got flooded * In the business center, they don't have Office, only a free version of Open Office, so none of us could print our presentations for business meetings * And when we checked out, they couldn't provide a bill with the full amount on it, ostensibly because we'd paid part of the rate up-front when we reserved the room\n\nReview 16:\nWe stayed at this hotel for one week, and we really had a great time!! We first had a room without balcony (we had asked for it), but there was no problem to change to another room with a small and nice balcony with a lovely view. The staff was very friendly, and after a long day in town, we always looked foreward to come home to the hotel. Lovely breakfast and a location that couldn't be better. Just love this hotel, and will for sure book this hotel next time. Thank you for making our stay just perfect.\n\nReview 17:\nThe hotel is very nice. Interior is very chic and well done. The staff was VERY friendly and accomodating and helped us store our luggage when we checked in too early and let us store our luggage after we checked out. They let us check in about an hour early after our cruise let us out. The room is somewhat small but the bathroom is very nice. If you're not spending too much time in the room then it doesn't matter. Location was perfect with easy access to everything.\n\nReview 18:\nArrived last Friday at 12pm with my boyfriend and was relieved to be able to check in early however we were told there were no double rooms available?! Trying to get over the fact we were going to sleep in single beds for the weekend we then contended with a room so narrow it felt like we were sleeping in a corridor!. There were no tea and coffee facilities in the room so we ordered room service which took ages and then they had to come back again with milk and sugar. The amenities and towels were not re-stocked on the second day which was annoying as damp towels are never a good option!. On the first night we attempted to have drinks in the bar but were served by the rudest bar man I have ever come across - serious attitude problem! The saving grace of this hotel is the location, it is a great place to explore Barcelona from with everything on your doorstep.\n\nReview 19:\nI would definitely recommend Hotel Pulitzer; for me, it was love at first sight since the moment I entered the lobby. What I liked most was the contemporary and stylish d\u00e9cor, the inviting lounge, and the stylish simplicity of the room. The dark stone of the bathroom was stunning! The personnel was kind and helpful, the room was small but very nice, and I didn't miss anything. the central location of the hotel makes it an excellent choice both for tourism and business trips. The only two negative points in my opinion were a) the freezing temperature in the lobby: it was like going into a refrigerator, but luckily it was possible to regulate the room temperature, and b) breakfast price too high for what was offered.\n\nReview 20:\nVery central ,near to nearly everything ! Good helpfull staff near to parking garage, middle range price ,nice lounge and bar .\n\nReview 21:\nJust returned from 3 nights at the Pulitzer, booked through easytobook and got a great rate. The hotel is situated off placa catalunya and two minutes walk from the start of La Rambla. You cannot get a better central location in Barcelona. Hotel is 4 star and the reception, restaurant and rooftop bar are all pleasant areas. The room we had was spacious enough, if a little narrow but the beds were comfortable and quiet. The staff were excellent and always eager to help... especially the nightshift front desk chap who helped us out late Saturday night!\n\nReview 22:\nThis hotel is stylish, with very nice public rooms, good breakfast and excellent location. We took 2 rooms in this hotel, one for me and my wife, and another for my parents. Although both rooms were of the same category and price, the room on the 5th floor (for smokers) was bigger, with bigger TV and better view than the other room on the 3rd floor. Both rooms were very narrow however, and it was difficult to pass from the front of the bed without bumping on the wall mounted TV. Apart from the fact that the rooms were small and narrow this hotel was an excellent value.\n\nReview 23:\nMy wife and I sayed here for 3 nights at the end of our honeymoon. The Hotel was nice and clean and the rooms were spacious. The location of this hotel is perfect. It is located at the top of Las Ramblas and near the stops for Bus Touristic (which is great for sightseeing). The one issue we had with the hotel was the noise. This has been mentioned in other review before but we didn't think we would have a problem with it. On our third morning we were woken up by what sounded like people packing up and leaving. It souded like they were in our room. It is obvious that this hotel does have a slight noise issue. Other than that, it was a great stay.\n\nReview 24:\nThis is my favorite hotel I've ever stayed in. The decor is beautiful. The location is perfect. My husband and I stayed here for our honeymoon and will return many times in the future. If you're into modern, stylish, elegant hotels, this is perfect for you. Great staff, great price.\n\nReview 25:\nWe stayed several days at the Pulitzer and really enjoyed it. The staff were friendly and helpful and the hotel is as cool as the pictures on the website portray it. We asked for a quiet room and were given a room on the back, which didn't have much of a view, but was quiet. The room was on the small side, but the beds were very comfortable and the decor and design was chic and modern. Our mini-bar was on the fritz which was a pain because we wanted to store wine in it, but he hotel provided buckets of ice from the bar, which worked out fine. On the roof they have a large, confortably furnished terrrace which doesn't overlook anything, but was a nice place to take drink and put your feet up at the end of the day. My wife ate at the restaurant and said her meal was excellent. The hotel is well located and very charming - highly recommeded.\n\nReview 26:\nHad a laptop and iPads stolen during check-in at the Lobby! Had our bag down for less than a minute when someone came in and snagged our bag while we were talking to the check-in attendant at the lobby. Apparently they reviewed the tape and said \"well yes sir the bag was stolen -- sorry\". Management washed their hands of it saying \"hey its Barcelona you have to watch your things\". I had heard about pickpocketing issues but stealing bags from hotel lobbies is different. Management was not even surprised and didn't even seem apologetic. The way that they handled the situation was utterly disrespectful and showed no accountability. Safe to say will never go back and cannot recommend this place to anyone.\n\nReview 27:\nOur stay at Pulitzer hotel was absolutely perfect. We spend 4 days in Barcelona in the hotel and enjoyed every minute. The location was excellent, the room was very nice and dining area too. in the evening we enjoying the roof terrace (very strong cocktails;-). The front desk staff and the wait staff were extremely helpful.i would definitely recommend this hotel to everybody!\n\nReview 28:\nThis hotel was highly rated from TripAdvisor and frankly we expected more. It was right in the heart of the Ramblas which really translated to a very noisy area and expensive restaurants. Two weeks before our trip, we tried to extend our stay by one night and the rate went through the roof so we had to stay one night here and the next night at Hotel Constanza (which we enjoyed so much more) as they would not extend the same rate nor would they allow us to cancel. We won't be coming back.\n\nReview 29:\nWe booked to go to Barcelona only a few weeks ago so most of the bargains were gone. Having said that it was a great hotel, helpful English speaking staff, clean comfortable rooms with a lovely bathroom. Situated next to Placa de Catalunya its got Metro stations and Bus stops for getting about, bars and restaurants nearby and its on La Ramblas which means there is always lots happening. Most importantly it has very thick double glazing and black out blinds which means you sleep wonderfully!\n\nReview 30:\nStayed for a week at Hotel Pulitzer. Location: Cant be beat, in a safe area near la ramblas but far enough from the noise and crowd. Near a lot of shopping, convenient to public transport. Room: room not very spacious. However, interiors very nice, amenities very interesting (different set for male and female, female complete with lip gloss?! ), water pressure good, Breakfast: did not change much the whole week we stayed in the hotel, but variety quite sufficient. Breads were fresh and good selection, cereals, freshly squeezed juice, hams, fruits, etc. Staff: Front desk was very friendly, speaks good English. Daily makeup of room. No complaints. Overall, this hotel is a very interesting hotel, very different from the big chain hotels. Liked the interior so much i got quite a few ideas from this hotel. Try the hotel website for rates before booking with other internet sites. Got a better deal booking directly.\n\nReview 31:\nI've seen that some people have had reason to complain about the decor of their room, but our room was fine. Sure, there wasn't much gap between the wall and the bed, but it's a central city hotel and it was a standard room (you can opt for a larger room at a higher rate). The bed itself was extremely comfortable, and I should know as, unfortunately, I was ill with tonsillitis in that bed for most of the holiday. The shower was fantastic, and so too was the free wifi. We found the staff very friendly, and the hotel was very clean. It was so central - supermarket across the road and lots and lots of great restaurants and shops just a few minutes walk away. Also the rooftop bar is really cool, and the strawberry mojitos are lush.\n\nReview 32:\nWe stayed in this hotel for 2 nights pre-cruise and were very happy with everything.Rooms were clean and beds comfortable. Staff was very friendly and polite.You can use the internet in the sister hotel Regina next door which has a business centre.Location could not be better. Just take the Aerobus from the airport to Placa Catalunya.Look up and see a building with a clock on top,cross the square and voila,there it is.Granted the hotel does not have a big sign,so if you reach Hotel Regina you've gone too far.You can take the double decker tourist bus from the Placa,actually there is 2 choices.We took the red one,did both loops and saw the whole Barcelona. What we did not see was any kind of pickpocket activity,gipsy gangs etc. Of course you cannot be reckless with your belongings but normal everyday precautions should be enough (extra money and passports in the hotel safe!) I would recommend the Pulitzer and would stay there again.\n\nReview 33:\nSituated steps from the Placa de Catalunya, the Hotel Pulitzer is a modern multi-story hotel. Our room and bathroom were spacious and comfortable. There is a wonderful lobby as well as bar to sit in. There is a lovely breakfast room if you choose to dine in. Convenient to all.\n\nReview 34:\nThe hotel is ideally located in Placa Catalunya, both for walking around and for taking the metro. we arrived in the evening, but there was no problem at check-in, they even gave us a full map of Barcelona which proved to be very useful - there is a tourist infor spot and bureau right in Placa Catalunya. The room was very nice, although small, with nice wooden floors and furniture. The only complaint is that from time to time the room seemed full of dust, which was very visible in the artificial light. Other than that, everything was great, the entire hotel was vrey clean and comfortable, including the lounge bar. We didn't have breakfast included so we chose to eat at the cafes on La Rambla, but for more consistent meals we went to Port Vell, the Barceloneta area which is full of excellent seafood restaurants. I would definitely recommend this hotel which made our stay in Barcelona very enjoyable. It was a great value for money for its amenities and location.\n\nReview 35:\nWe enjoyed our pre-cruise stay in the Hotel Pultizer. Pros: It's a modern hotel very close to Las Ramblas/Plaza de Catalunya. We were allowed to check-in when we arrived in the morning, which was very nice. The front desk staff was also very helpful and friendly. We ate dinner one night in the lounge (shared small plates). It was delicious. Bed was very comfortable. Cons: We could sometimes smell smoke in the hallway (but never in the rooms). In the bathroom, there was an open shower, (with just a half door) which made it a little hard to keep water from spraying into the rest of the bathroom. Recommended: Yes, definitely. We will probably stay here the next time we're in Barcelona!\n\nReview 36:\nMy stay here could not have been better. The hotel is modern and stylish, but warm at the same time. Very classy. The room was small, but comfortable and very well decorated. The shower was great and the wireless internet access worked well. I really enjoyed sitting in the lobby bar area and having a coffee or beer in the evening. The staff was friendly and very helpful on the rare occasion that I needed something. I did not try the restaurant, but it looked very nice (and popular), though a bit expensive at 15 Euro per person for breakfast. I got a great rate by booking and paying in full in advance. For just over 90 Euro per night, it was an excellent value. The location was as central as one could want (I would actually have preferred to be a bit further away from Placa Catalunya & Las Ramblas). The chinese restaurant across the street, Dim Sum House Restaurant Asiatico, was excellent and very reasonably priced. There is also a supermarket just across the street, which is convenient for buying water or snacks. I would not hesitate to stay at the Pulitzer again next time I'm in Barcelona.\n\nReview 37:\nI had researched many of the 4 star hotels in Barcelona and am glad we chose the Pulitzer. It was a 5 minute walk across the plaza from the airport bus stop and knowing the Pultzer was next to it's sister hotel made it easy to find the first time. We enjoyed the bar/lobby at night where we had complimentary glass of wine the first night and sat in the rooftop lounge and listened to live jazz one night. Even though the hardwood floors are a little noisier than carpet, I like the clean feel of them. We slept great each night and had breakfast on the corner at Starbucks on the sidewalk terrace. The public transportation is very close as is the Cortes Ingles (department store where we ate at the top floor with a view of the Catalunya Plaza and bought wine and snacks. I am so happy I booked several months in advance and prepaid, because the price went up closer to our stay and they were sold out the day we arrived. You will not regret staying here.\n\nReview 38:\nWe loved everything about the Pulitzer. We made two separate visits during our trip to Spain. Both rooms were beautiful, the staff was helpful, all services worked according to plan, the restaurant and bar were excellent. The rooms were (in our opinion, but we're from SF) spacious, particularly the bathrooms. An extra bonus point for geeks out there: the WiFi service actually worked -- at all times! The location made it easy to get around Barcelona, being a 2 minute walk to the Metro, and/or providing easy cab access. It is refreshing to see an expensive hotel actually meet or exceed all expectations. This hotel would be our first choice if we returned to Barcelona, and we highly recommend it to anyone visiting the city.\n\nReview 39:\nHotel Pulitizer is a nice hotel close to everything to do n Barcelona. The Hop on and off bus is right up the street and I highly recommend it if you have only a day or two there. The rooms are small, with wood floors (which could be cleaner). The hotel has a modern flare to it. The service is good and on a quiet street. Close to Las Rambus.\n\nReview 40:\nI have been to Barcelona twice this year, the first time I stayed at The Hotel Jazz and thought that the Hotel was fine but a bit expencive for a three star. This time we stayed at the Pulitzer and was very impressed. If you are thinking of going to Barcelona try this Hotel. The staff we found to be very friendly. Loved the bar area on the ground floor, great place to chill. I dont think any hotel can please everyone, but this one pleased us\n\nReview 41:\nThis was the last hotel on our honeymoon. We wanted a fancy, luxury place. We were not let down. We got upgraded to an amazing room. We were also sent truffles, strawberries, and cava as a welcome. The bed linens were soft, the bathroom welcome kits were clever and handy, and the location was perfect. The staff was great and helpful with every contact. We were happy to come back to this room after a day of siteseeing. I would stay here again. I would still be there if I could!\n\nReview 42:\nStayed for a few days mid march '12. The location was brilliant, couldn't have asked for more. Very clean rooms and Comfortable bed. Nice bathroom and robes! Staff were helpful, overall a great hotel!\n\nReview 43:\nStayed at the Pulitzer for 2 nights over the easter break and was extremely satisfied with my choice. The staff were all very friendly and helpful and the interior of the hotel is aesthetically pleasing, clean and modern. The double room was comfortable and more than satisfactory, and the location of the hotel was very convenient during our stay. There's a good selection for breakfast and the bar area on the ground floor is nice to relax in during the evenings. I'd really recommend this hotel for anyone coming to Barcelona, especially on a first visit, as you feel at home right away and the extra you might pay here compared to other hotels in the city is definitely worth it.\n\nReview 44:\nMy purse was stolen while in the hotel lobby on my first night at Hotel Pulitzer. WATCH YOUR BELONGINGS at this hotel! If you turn your head in the lobby for a minute, your belongings will not be safe. There is no security here except for video cameras. No one watches the front door, which should be standard practice in a hotel of this size in a busy area of the city like this. Thief was able to leave the hotel with my purse in full view of desk staff -- -- If there had been security at the door, he would have been caught! Had to replace passport and had no credit cards for rest of my vacation; not to mention my camera, reading glasses, etc. Hotel still charged us for our stay and I have yet to receive any sort of letter from the management. The hotel would have been nice if I could have enjoyed it; pretty decor & seemed clean. Still love Barcelona.\n\nReview 45:\nThe Pulitzer Hotel is a small charming hotel with a well-appointed lobby, helpful staff, a lovely breakfast room, and a roof-top terrace bar. The rooms are small. but very clean and comfortable, some with wrought iron balconies. The location is excellent, there is an ATM steps away and the Ramblas, a main shopping promenade with many restaurants, hotels and shops is about two bocks away. The tourist double-decker bus stops on the corner and there is also a tourist office nearby. This is a very clean, comfortable wll located hotel. I can't wait to return to the Pulitzer.\n\nReview 46:\nMy girlfriend and i have just returned from a long weekend in Barcelona. Our stay in the Hotel Pulitzer started well, we were impressed by the location. Also the desk staff were very helpful. A big issue (to us anyway) was the hotel bar / restuarant opening hours. The hotel bar was only open to midnight? Also the restuarant was only open on certain days of the week? Another point was the noise - thin walls. The cleaners were quite noisy and with the thin wall, we were disturbed on both mornings. Overall a great trip and a above average hotel with a few flaws\n\nReview 47:\nFirst night the air conditioning broke and the rooms of the first second and third floor had no air. We had to demand to be moved and got moved to top floor for the night but then had to move back to our old stuffy room the next morning. The rooms were not very clean, and on the last night I came into the room and found a cockroach. The staff we're nice about it, but offered us a discount of 30 Euros for the roach.\n\nReview 48:\nThis hotel was more than expected!!! In the center, close to the bigest shops and to La Rambla, with very helpful staff, we booked the romatic package through their website and we had the breakfast included (very good) and a bottle of cava for free! If you like the modern decoration, you will love it. The standard room is not so big, but if you store your clothes in the closet and put your suitcases under the bed, you really feel like home! !\n\nReview 49:\nMy husband and I are currently staying here (Rm 413)- the hotel is great in terms of location, style, cleanliness. But...we are so incredibly disappointed on two fronts. One- it is our tenth anniversary and we travelled here from Canada- we have only today left so it is a very special stop on our anniversary trip. I had requested that they try to do something to help make our anniversary more specila- supposed to be a surprise for hubby- absolutley nothing. And while I can get over that, what I am truly disappointed in is the lack of front desk service. They are not at all helpful. And as new to Barcelona, we expected and need their help.\n\nReview 50:\nThis extremely well-located hotel emphasizes style over comfort. The small rooms are attractive but thoughtlessly designed. A double is really only comfortable for one of the people staying in it; the other has no place to put clothes, no useful bedside light, and risks injury trying to get to and from his side of the bed. The light are on a baffling computerized system and there is no lighting at all by the large sofa that takes up much of the room. On the plus side, the staff was helpful in an emergency and the first-floor bar is quite fun.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30977, "query_start_index": 30979, "query_end_index": 30979, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "76%", "inner_docs_start_indices": [176, 679, 1179, 1555, 2290, 2588, 3463, 4332, 4590, 5171, 5822, 5915, 6379, 7488, 8518, 9278, 9801, 10285, 11169, 11906, 12046, 12615, 13203, 13869, 14165, 15028, 15751, 16142, 16647, 17155, 18090, 18840, 19798, 20088, 21075, 21779, 22899, 23869, 24612, 24968, 25426, 25920, 26133, 26829, 27703, 28292, 28869, 29300, 29759, 30418]}
{"id": "2515951", "pid": "2515951", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy wife and I stayed at the Hotel Rex for 5 nights in September 2005. I booked the hotel based largely on the positive TripAdvisor Reviews. I have to say that it mystifies me as to why the reviews of this hotel are so positive. Our room and the elevator were very small and the hallways had a strong musty odor. I never bothered to review the hotel at the time of our stay but we have since stayed at the Palace, the Hilton and the Salerno. All these hotels were superior to the Rex and were approximately the same price. I noted from the fire escape map that our room was the smallest on the floor but even with a larger room I would not return.\n\nReview 2:\nMy phone did not work. My air conditioner did not work. My TV remote did not work. I was put in a smoking room. The bartender was exceptionally rude. I waited more than an hour for my room service. The food was nasty. A drunk woman was passed out in the hallway (I'm not making this up!). Nicole, at the front desk, was unconcerned and completely indifferent. The only bright spot was John, at the concierge desk. His timely assistance and great sense of humor, maid my stay tolerable.\n\nReview 3:\nStayed three nights with with my husband to celebrate our honeymoon. Our only request was quiet room. Room was very small, hot and stuffy. A/C did not work and had to open window which resulted in tons of street noise. I barely slept a wink due to noise. Location was good. Evening wine reception was nice. Room/bathroom was subpar due to small room, noisy stand-up fan, broken A/C, and noisy street-noise. We normally like boutique-like hotels like JVD's but this was the worst place we stayed at for our honeymoon.\n\nReview 4:\nI booked this hotel based on other reviews and having good experience with other hotels by Joie de Vivre. But my, was I disappointed: - Rooms were noisy, especially from guests walking upstairs. - The rooms were cold, cold, cold and heating was down but they chose not to disclose it. My colleague got a heater, but I apparently checked in too late to get one. - They had lost my reservation when I arrived (although they could see it in their system). The clerk suggested that I was lucky they had a room, not sorry that they'd lost it. - Reception area and halls resembled a typical upscale motel. On the positive side, it is a good location and rooms were clean. I've traveled the entire world, but this was one of my worst nights of sleep ever (I feel suddenly tired just thinking of it).\n\nReview 5:\nHad stayed in numerous other properties, so was a little reluctant to try a new one. Hotel is quaint, tastefully appointed, relatively quiet (for SanFran) and staff was superb. Wine tasting in the evenings was pleasant and relaxing. Rooms are a little smaller than some chains in suburbs, but relatively large for downtown San Francisco. My room was near the back so relatively quiet. Classy place for a reasonable price!\n\nReview 6:\nStayed 5 nights in a suite. The suite was on the 7th (top) floor and in the back of the hotel, so away from street noise. The room had a bed and flat screen 2 in 1 room, and a sofabed and another flat screen in the second room, and we actually had a full bathroom and a half bath. Each room had adequate sitting/reading areas; the main bedroom had a very nice chaise lounge. Excellent location for Union Square and Nob Hill, with the Financial District and Ferry Building easy walks. The room was great, as was the free coffee and newspapers in the lobby each morning and free glass of wine in the afternoon. Stylish place, maybe not ideal for kids younger than about 15. The only physical issue was the single small elevator.\n\nReview 7:\nFrom the time we first contacted the hotel about rates, etc. the staff never let us down. The front desk was very accommodating. They lined up taxis or limos for us, helped in directions to attractions. The maids were the friendliest I can remember. The rooms were great, very clean, and the shower was excellent. David at the lounge was fantastic! The hotel and staff lived up to our expectations and more. The location was great, it was quiet, and just a block or so from Union Plaza and many nice restaurants and shops. It was definitely one of our best stays ever. We look forward to staying at the Rex every time we visit San Francisco.\n\nReview 8:\nOn a recent business trip to San Francisco I stayed at the Hotel Rex. This is the 2nd time I have stayed here and I'd do it again. The hotel is located near Union Square which was convenient for my business trip. Located in the area are any number of good restaurants. The staff at the hotel were great. From the coffee at 5:30 to the Happy Hour drink the staff was always ready to help. My only caution would be to the not so sound sleepers reading this. My room was located on the street (4th floor) and the street noises could be an issue. Not for me, I sleeep like a rock. If you are a light sleeper you might want to request a room not on the street.\n\nReview 9:\nStayed over the Memorial Day weekend. During our stay, the only elevator went down and during our last day, the water was out... no toilets or shower!!! Exception or typical? Staff resisted honoring the $50 discount promised. Unlikely that we will return.\n\nReview 10:\nStayed here for 4 nights and thought it was a nice hotel. Situated in a good location just up from Union Square the hotel is pretty smart and the rooms are very clean and nicely decorated. Good value for money and the maid service was amazing. We left the room for half an hour and when we got back it was cleaned and looking good again. They turned down the bed and put on some music in the evenings - great service. The staff on reception were brilliant as well. Only problem was the lift was out of service so climbing up to the 7th floor wasnt much fun after a long flight, it seems from reading past reviews that the lift is out of service a lot so maybe the hotel should take steps to address the problem, its only one lift so it cant be that difficult !! !.\n\nReview 11:\nI chose the Hotel Rex because Tripadvisor rated it #1 in San Francisco, it has a great location and the price was quite reasonable. We checked in around 8 p.m.. The room had not been heated. It was FREEZING cold. We turned up the thermostat but at midnight it was still freezing. I slept in long underwear, nightgown, bathrobe and extra covers. By morning it had warmed up at last. The bathroom was dirty. The carpet was globbed with dirt and ???? We must have been next to a bar as the music thumped on until 3 a.m. One night a couple in the next room swore and screamed all night. When I mentioned it to the desk, they said noone was in the room. Strange, cold noisy hotel!\n\nReview 12:\nWe have stayed at the Rex on several occasions and enjoy the ambiance of the rooms - unique, comfortable, romantic and cozy, along with the wine reception in the elegant \"library.\" The hotel is a hidden treasure near the most fun part of the city - the Union Square district, with lots of great restaurants and nearby shopping. Also, a 24 hour Walgreens Drug is across the street. Staff is very friendly and helpful and we enjoyed the pug, \"Max\" who seems to be taking a perpetual nap on his chair in the lobby. Also, easy and cheap transportation via the streetcars (on Market Street - only $1.50) to the Wharf or the romantic cable cars which can be boarded on nearby Powell.\n\nReview 13:\nWonderful three night stay. Hotel was artsy and fun. Staff friendly and helpful. Centrally located near many amenities; food, shopping, galleries, etc. Good rates. Highly recommended.\n\nReview 14:\nI stayed at the Rex in New Year's Eve . The room was nice, clean & confortable , facing Sutter Street on the 6th floor, with a fantastic bed (see picture). I had dinner at The Rex , the food was ok although it took a while to be served. Before dinner there was live music in the hall (jazz) which was rather cool. This hotel is all about location and it's staff. The staff was amazing, friendly and made one feel very welcome. Union Square is round the corner , as well as Cable cars ( corner of Powel & Sutter ). I had breakfast at Loris, it was great (check picture) . Good inexpensive food, free wireless ... can highly recommend it. I would have no problem at all to return to the Rex on my next trip to San Francisco .\n\nReview 15:\nThe Rex was a massive disappointment, I feel as though those who stayed here were at a different hotel. it was like a bad version of Fawlty Towers. One, our room was the size of a large closet - and apparently it's the largest queen room they have. On top of that, it was dirty and run down. Two, the staff was rude. They forgot a sheet on our bed, and when we complained said it's supposed to be that way.\n\nReview 16:\nThe people are nice, but the hotel needs a major renovation. The carpet in my room had permanent stains, the elevator floor made weird sounds, the hallways look a bit tattered. There are lots of other boutique hotels in SF in better shape. Also - no fitness center and you need to pay $15 to go to one that is local but not very high-end.\n\nReview 17:\nMy wife and I stayed at Hotel Rex last weekend and really enjoyed it! The hotel's location is great as it's just a few steps away from the cable car. We enjoyed the amenities in our room, especially the free wireless. Some hotels that we stayed at even charge $20.00 for Internet access. We loved the wine hour every night. We highly recommend this hotel.\n\nReview 18:\nI came to San Francisco with a group of friends to celebrate a couple of birthdays. We had limited funds and as a co-founder of a lifestyle website (affordablecool.com) wanted a great deal. We booked at Hotel Rex on the recommendation of our travel expert and loved it! Boutique hotels are the way to go because they have a lot of charm for less money and located in the heart of everything. They have complimentary wine every night at 5pm and on Friday's featuring the Golden Gate Philharnonic which is a San Fracisco youth orchestra. The rooms are colorful, comfortable and cozy and the service is first rate!\n\nReview 19:\nFirst of all, thank you to all you trip advisor reviewers who have helped me over the years find such awesome lodging. Trip Advisor is the reason I found Hotel Rex and I couldn't be more appreciative. This was the perfect place for our family of 5. We had 2 King Suites right next to each other. Room 402 had lovely views of the garden below. So unexpected for downtown SF! My kids loved chubby pug Max who hangs out in the lobby. Every so often, he moves! The location is absolutely perfect. Our rooms were spacious, clean, and well appointed. We loved the big flat screen tvs and the pull-out couches came in handy for our teenagers. The little restaurant next door was convenient for breakfast. Jeff at the reception desk was always available to help in any way he could. I adored the complementary coffee and tea in the mornings, and even better, the free glass of wine from 5-6. This hotel was a great value and we have great memories of our stay there.\n\nReview 20:\nShhhhhh.....Hotel Rex is the best kept secret in San Francisco. A hidden gem, quaint, romantic, practical, and truly a home away from home for me. The staff makes you feel at home.\n\nReview 21:\nThis hotel is central and close to shops, transport etc., staff very friendly and helpful, would definitely recommend.\n\nReview 22:\nI go back to the Rex year after year. It's a very convenient location, but it's small & very non-commercial. I love the lounge. It's a great place to read the paper & relax. You can have a welcome complimentary glass of wine at the bar when you check in, perfect to unwind after travel. Almost as important are the pots of complimentary coffee on the bar in the morning! The beds are comfortable, each room has it's own air condtioner/heater and wonderful marble bathroom. Free WiFi is an additional benefit. There's a very small business center if you need it. And the staff is so friendly! I like the fact that everything is on a small scale. I don't consider this hotel \"trendy\", which is perfect for me. Dick DeBartolo\n\nReview 23:\nThe pictures on the website are misleading and show the Hotel in a much better light than we saw it in person. It was inexpensive but everything about it reflected that. The corrider and rooms seemed border line clean and the decor was out dated. The bar/lounge only served one kind of wine for the \"tasting\" and the front desk help was friendly but could not answer any questions we had about San Francisco, where to find weather info (which any decent hotel should post anyway) or where to eat. I would not/NOT stay here again or recommened it to anyone.\n\nReview 24:\nAlthough rooms are on the small side, decor etc more than made up for this. Just a short walk from Union Square. The staff were some of the most helpful and friendliest we have ever come across. In the early evening between 5 & 6 the have a a free glass of house wine, which can be very much appreciated after a day of sightseeing,if you do not drink there is tea or coffee. I would recommend this Hotel and would stay there again.\n\nReview 25:\nI've stayed at this hotel several times and love it. The staff is incredibly nice and I happen to love the decor of the place- bright yellow walls, nice artwork and your room is cozy and has the SF \"vibe\" you expect. Great jazz selections in your room and there is a wine \"happy hour\" at 6pm, I believe, although I never went. The location is perfect- down art gallery way so the foot traffic is usually limited to SF residents/vacationers and there are no trolley lanes down Sutter, so it is a quiet street. Its perfectly located. Only issue with the hotel is time to book- reserve a month in advance- waiting more than that, it will probably be booked. I know this sounds like a employee leaving a review, but it isn't. Im just a big fan of this hotel. I've had nothing but great experiences here and have recommended it several times to others. They all had similar experiences.\n\nReview 26:\nI was in San Francisco in November 2011 and we chose Rex mainly due to the reviews on tripadvisor and its central location. The hotel is right in a not so loud part of the center on the foot of Nob Hill, minutes from Union Square and next to the cable lines. So public transport is not needed for visiting most of the sites with the only exception being the Mission, Haight Ashbury, Castro, Alamo Square and Golden Gate Park. With regards to the hotel itself, rooms are very nice and pretty, and quite spacious for a SF central hotel, even though a bit small by american standards. Staff is excellent, always helpful and very knowledgeable. The public spaces are quite intimate and small enough to feel at home. On the down side, prices do remind you the fees you would pay in London or Barcelona for an equivalent hotel and also the crowds may be considered a bit pretencious by some. But all in all a very good stay and a great match for a dreamland city like SF.\n\nReview 27:\nMy husband and I stayed here the last two days of our honeymoon, and were extremely happy with our room and with the very kind staff. This isn't the most luxurious hotel in San Francisco, but it is one of the nicest and most pleasant places I've ever stayed. The hotel and especially its lobby is attractive, and the wine/jazz hours held there are particularly enjoyable. Our room was pretty, nicely decorated and scrupulously clean, and the bed was comfortable. I can't say enough nice things about the staff -- they were helpful with directions and friendly as can be. Upon hearing that we were on our honeymoon, the Rex upgraded us to a king size room at no extra charge. Now that's friendly! Great location near Union Square, too. We would definitely stay here again, and we will encourage our family and friends to do so as well.\n\nReview 28:\nIf you're into character and charm and wish to be located near Union Square, this is a good choice. The lobby and bar lounge feel of the re-modelled hotel are both quite good, and while the rooms are a bit small, the room on the seventh floor was quiet which was good. The room service food was also good. Where the hotel failed to impress was with the air conditioner being very old and loud, the room was unreasonably hot, and the bed was very uncomfortable. After a few nights there, i wish i would have chosen differently for a hotel stay, to get a better experience for the cost of the room. While the staff were friendly and amenable, Concierge assistance was not made available during the 5-night stay, and would have wanted to know about health club or gym access.\n\nReview 29:\nThe location was great. The service was excellent. The rooms were clean and nicely decorated. The rate was one of the best we came across in the area.\n\nReview 30:\nPerfectly lovely. Excellent staff, art deco styling, close to everything & all at nearly bargain pricing. We typically select hotels based upon luxury as well as cost. We believe these criteria to not be mutually exclusive and the Hotel Rex delivers.\n\nReview 31:\nSpent 4 days in Hotel Rex and really loved it. Incredible location, very unique and gracious hotel, enjoyed the wine each night and the jazz on Fridays, front desk wanted to upgrade us to a larger room on the street side but we declined so were put in Room 508 which was much bigger than a regular queensized room and QUIET. No view but I'll trade view for sleep. I saw some of the other queen rooms and they were much smaller so was very happy with the room. Windows didn't open but luckily it was cool. Think this could be a problem later on as the air conditioner was strong and loud. Coffee was good in the lobby and always ready. We'd stay there again in a minute. Good choice.\n\nReview 32:\nWe spend the weekend after Thanksgiving in San Francisco, and had a great stay at the Rex. We were in a large king room which looked out over a courtyard of trees--surprising in the middle of San Francisco! Hotel staff were uniformly nice, complimentary wine was of reasonable quality and served graciously. We ate in the small restaurant for breakfast, twice (great granola with fruit and also three-grain pancakes!). We also enjoyed a couple of appetizers before going to the theatre which were served promptly, and were tasty. Rates were reasonable, location excellent, housekeeping superb. Free internet, and touches such SF Jazz Festival cd's and a player, as well as having high intensity desk lamps available made it feel like they cared. I would fault only the noise of the toilet flushing (tank less type) which you can hear from other rooms.\n\nReview 33:\nWhat a special atmosphere, from the moment you are welcomed by the friendly and professional staff who were only too happy to help with any request no matter how small. Hotel Rex is in a great location near all the action and the ambience is special with loads of personality and character that is all too often lacking in the multinational hotels. The normal rooms are small, but brightly decorated in a eclectic style. After a big day in San Fran it is wonderful to relax in the bar over a glass of complimentary wine - on Fridays they have a string quartet followed by a jazz ensemble! Ask for a room on the higher level if you are senstive to traffic noise.\n\nReview 34:\nWe stayed in Hotel Rex for 6 nights with our 5 year old. We booked a deluxe double double room. Will agree with other reviewers. The room was small ( It is a boutique hotel). We did struggle to juggle our 3 suitcases with floor space. Not ideal when you are staying for 6 nights. We did have air conditioning. The standard of housekeeping was excellent. We loved the library bar and the daily free glass of wine . Great location 2 blocks up from Union Square.\n\nReview 35:\nMy husband and I stayed here for the last weekend of our honeymoon. What a beautiful hotel! The entire staff was accomodating with anything we needed from the moment we walked in the door. The rooms are a little small, but nicely decorated, clean and comfortable. I highly recommend breakfast at Cafe Andree...delicious! SF is my favorite city and when I return I will stay here again. The location is fabulous!\n\nReview 36:\nOur stay at Hotel Rex was terrific. The hotel is charming and in a great location. The staff was respectful and polite. Yes, the rooms might be smaller than an average American hotel, but not by much. The size of our room certainly did not present any problems - all amenities were readily available. The charm of the hotel more than made up for any room size issues. (The room size was definitely larger than most European hotels I've stayed in.) We ordered non-feather pillows from the front desk and they were delivered promptly. We were able to easily store our bags after check-out because we had a late flight. A perfect stay.\n\nReview 37:\nThe Rex is a great place to stay in San Francisco. It is a 5 minute walk to the great shopping around Union Square and a short cab ride to Fisherman's Wharf and other great sites. The hotel is really special. It is a boutique hotel that has recently been remodeled. The rooms are spacious and comfortable. The Rex pays attention to small details and the service is incredible. The hotel restaurant is also affordable and tasty!\n\nReview 38:\nI stayed at Hotel Rex last week for a few nights of business travel and absolutely adored it. I love older, boutique hotels with character and charm that don't lose site of cleanliness, great service and amenities, and this one had it all. I'm a tough critic, too, because I'm a hotelier myself. The staff was welcoming and helpful. This hotel has such an intimate, cozy feel. It's not intimidating and feels like it's a private little getaway spot. Happy hour in the evening with complimentary wine is a nice amenity. The beds were so comfortable, and there was little noise to be heard if any at all. Desk was great for work I had to do and the rooms were spacious! My only complaint was lack of light in the bathroom, but that's the least of my concerns for a hotel stay. I was so pleased with my stay and would definitely stay there again - great location, too!\n\nReview 39:\nWe just love the REX ! We stayed there (again) for two nights before we took off for a trip through CA and Nevada and we really like the atmosphere in the hotel. It has charme, the reception staff is very friendly, chatty and helpful. And: meet MAXIMO the dog and mascot of the hotel (we were told the dog has its own facebook page. True ?? ) The breakfast was great (bit pricey), restaurant quality very good (we had room service as we were pretty tired, arriving from a long overseas flight). The arty bar offered to us a complimentary drink after arrival. Check-out was pretty late without problems, valet parking for the rental car was no worries (I believe it was 35 USD per day) and the location can't be much better for SF's city centre. I actually can't think of anything really bad about this hotel except our room's view at the neighbouring brickwalled backyard. We will be back !\n\nReview 40:\nNicely decorated room, comfortable bed, WIFI, nice bar to enjoy a complimentary glass of wine. This was a really nice hotel. Location is great close to Union Square. We had a lovely dinner at Aziza a maroccan restaurant, Slanted door was also great and went for a bike ride to sausalito which was nice and then took the boat back. Many good restaurants in SF. I would definately consider staying at Rex if i go back to San Francisco and recommend it to all my friends.\n\nReview 41:\nI, too, am mystified as to why the reviews of this hotel are so positive. I expected the service to be as good as what previous reviewers had said that it would be but found it to be quite mediocre. The front desk staff was business-like but not particularly friendly. The service at the Cafe Andre was actually poor during our stay. Also, the decor of our room was somewhat worn, and the noise from the street at night necessitated the use of earplugs in order to have any chance of getting a good night's sleep. And the shower kept turning off repeatedly while in use, which was annoying. With so many wonderful hotels from which to choose in San Francisco, the Hotel Rex certainly gave me no reason to return.\n\nReview 42:\nI am a frequent visitor to Hotel Rex in San Francisco. I like the fact that it is a small hotel with very good personal service. It is on the same block as the Powell Street trolly, and only one block from Union Square with all its shopping and restaurants. The only drawback is lack of parking, but the valet system works very well. I love this hotel! Highly recommended.\n\nReview 43:\nMy husband and I booked the Rex through their own website because we liked the look of it, and we were not disappointed. The decor is not glitzy, but is fabulously colourful and arty in a 1930s way. Even the telephone in the bar is an old black one. The staff were friendly and helpful, and nothing seemed to deter them from making our stay a good one. We stayed for a few days and decided to return for a night after a tour of Sonoma. We were upgraded to a suite, which was fabulous. The rooms were gorgeous and the beds super comfortable. We did not use the restaraunt for dinner, but drank at the bar before and after going out. In the whole three weeks of travelling around California, this was the only really friendly hotel bar and we loved it! We ate a good, fresh breakfast in the hotel cafe. If we go back to San Francisco, we will return to the Rex Hotel.\n\nReview 44:\nWe had stayed at Hotel Rex three years earlier and found its central location, its comfort, its staff and its breakfasts entirely meritorious. We were delighted to find that nothing had changed. Nothing seemed too much of a problem for clearly busy front desk staff. The literary touch at breakfast is classy. There may be more up-market establishments but Hotel Rex suited us fine and would do again on future visits to the city.\n\nReview 45:\n4 nights ending 19th Sept. Room though not big was well furnished and everything worked. Staff very friendly and helpful. Cafe Andre good for breakfast. Happy Hour good with a great jazz singer on Friday. Would recommend to those who want a a quiet tastefully decorated hotel in the heart of the City\n\nReview 46:\nI live in San Francisco but didn't want to be bothered ... with anything. I'm old. I needed a place close to Disposable Film Events ...They did a fabulous job with valet-ing my car. Very reasonably priced. I had room 705 top floor. Elevator. Warm. Spotlessly clean. Wi-fi worked beautifully. Large flat-screen tv. Wonderful service from the doorman, to counter staff, to assistance finding the film events, to help the next morning in the rain at the crack of dawn to get me out to sound engineering class. Yep! You heard it ! :-) Let's Joie de vivre\n\nReview 47:\nWe stay at Hotel Rex whenever we get a chance to go in to the city from Marin for an evening. What a treat. We are in the hospitality business and refer many folks to this hotel as well. What I like best is that the people who work there really seem to enjoy their jobs and they are very helpful and genuine to the guests. The rooms are tastefully decorated and very comfortable. I love the color choices and the literary theme of the hotel. We always enjoy a glass of wine in the evening and have met some interesting folks from around the world who are also staying there. We will be back!\n\nReview 48:\nWe throughly enjoyed our stay at the Rex. The lobby has lots of seating and a great place to meet friends. The staff was very accomodating and friendly. The rooms were nice and the beds were confortable. It has a very comfortable feeling to it. We enjoyed the wine hour. The location was fantastic. Just around the corner from Union Square, near Chinatown and the theaters. The rate were very reasonable compared to other hotels in the area. We will definitely go back. Oh, and the restaruant was outstanging. Glad we found this jewel in the city.\n\nReview 49:\nExceptional service, atmosphere, reception bar and incredible customer service. At a time when the city was full to capacity with the Oracle convention, nothing was too much trouble. I stayed for 9 days and got a very good feel for the hotel. The beds were so comfortable with pillows to die for! Overall, a very personable hotel filled with warmth and individuality. The Cafe restaurant is small and intimate with a very satisfying menu. The complimentary 'welcome wine' in the bar each night was a nice touch too !! Cannot recommend highly enough. Thanks to staff. Jacquie\n\nReview 50:\nWe stayed here New Year's Eve and the dismal journey began with the front desk completely disregarding the KING room which I had confirmed (they acknowledged the confirmation) and which I paid more for...but which they had no explanation for. And I'm a member of their so-called loyalty club! They had no back-up plan for this situation and instead gave us two queen rooms. Two separate rooms. Not exactly an ideal situation on New Year's Eve or anytime. Old. Musty. Dusty. This is what comes to mind when I think about it. The furnishings in these rooms (since we saw two) are six months from shabby. NOT chic. The patterns, colors, poor lighting and such just create an un-inviting atmosphere. The \"marketing\" photos are not a good representation of the actual rooms. The AC situation is something else altogether. Make sure you ask for a space heater! The lobby is lovely but doesn't make up for what's lies upstairs. 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{"id": "111416", "pid": "111416", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy wife and I stayed at this huge convention hotel for two nights at the beginning of a wonderful trip to New England and Upstate New York. The front desk staff was very helpful and the late check-in (23 pm.) was really fast, what we really thanked, as we were tired from the flight. Our room was big, silent and had a very comfortable bed. Even that it is a very big hotel, the service is perfect and it has a perfect location with a lot of restaurants nearby. It also has a sports bar called Champions that is real fun. All in all, as we had a very good internet offer, staying at this hotel was a anice start for a great vacation.\n\nReview 2:\nStayed here on New Year's Eve. The wait to check in was horrible - over an hour. The line snaked around the whole lobby. I understand that it was a holiday and the hotel is in a prime location, but they were not even fully staffed at the front desk. A small sour note to begin our stay. We got a corner room on the 28th floor with a great view. The room was spacious and well appointed. We had no ice machine on our floor and had to ask THREE different housekeeping employees where the closest one was (no ice on the floor above or below either. Wierd!) We visited the lobby bar after enjoying First Night festivities and also ordered room service. Both were very good. You can't beat the location. Copley square and Prudential mall are great. It's a short walk to Newbury Street where we had dinner reservations at Stephanie's on Newbury. Check it out!\n\nReview 3:\nWe stayed at the Copley in adjoining rooms with our four teens - we had a wedding to go to and they were not invited, but we felt comfortable with them shopping and dining at the attached mall while we were out. The rooms were nice and the view was fantastic. The kids got ice cream from room service and the service was prompt and the portions were huge. We had a great time at the indoor pool, too. We're going back in June.\n\nReview 4:\nWe stayed at this hotel at few years ago and although the location was great, it seemed worn out and in need of an upgrade. For that reason, we stayed in alternative hotels when in Boston. We were attending a wedding nearby and, because we had Marriott points, decided to chance it. I'm glad we did. The staff was warm and friendly; the lobby nicely decorated. Our room was lush: comfortable bedding, very roomy, and overlooking the Charles River as a bonus! We will return!\n\nReview 5:\nWe arrived to our room and were greeted by the smell of vomit. Soon discovered the smell came from the hall right outside our room, rather than inside, which smelled fine after the offensive odor dissipated. Phoned housekeeping for help. Two hours later, no help. Phoned again, and they never phoned to say that they had been by to clean, but upon leaving the room it now smelled like carpet fresh powder AND vomit. As it was late and once inside the room it was ok, we stayed in the room and the hotel was able to move us to another room the next day. Throughout the hotel it smelled of carpet powder, rather than actual cleanliness. The hotel has supposed to have undergone a renovation, which isn't apparent in the rooms other than the new granite counters. The room decor screams 80s hunting lodge with a blend of plaids, paisleys, stripes and solids in hunter green, burgundy and yellow. Wow! Your designers can mix colors and patterns--only it's rather garish as opposed to pleasing. The newly renovated lobby doesn't look sleek and modern, it just looks bland.\n\nReview 6:\nThe staff is consistently good at this location, including very friendly club lounge, though club is tight. When I returned to my room and found my laundry bag was never picked up, I was rather upset as it was Friday and I had no clean clothes. This was an important moment for me. At first I was told there was nothing they could do, but the bellman sent the bag out and I had everything laundered within a few hours. This was amazing service and I am very pleased that the hotel took such care of me after their error. Thanks!\n\nReview 7:\nMy stay at the Boston Marriott Copley Place was a very enjoyable experience. The location to the nearby convention was excellent. The service was great and the view was beautiful... I would definitely stay here again.\n\nReview 8:\nWife and I took my sister and her husband for an overnight for her 50th. Got to the hotel early and rooms were ready. I asked for an upgrade and for 100.00 more we got a King bed with a separate living area, plus breakfast for 4 at Champions the next day. Breakfast buffet was very,very good...manager was very ,very rude. Room very modern and clean, bathroom a little but come seriously your in there a max of a half hour total. This hotel has access to Prudential stores ans short walk to Boylston for shops and dining. Train station also close by. We will definitely stay here again.\n\nReview 9:\nI took my girlfriends to Marriott Copley Thursday night for my best friends birthday to surprise her... and I was the one who wound up surprised! I work in hospitality in the area and was amazed with our stay here. Paula at the front desk was exceptionally friendly and welcoming. After telling her it was a birthday stay, she put us on the 36th floor in a corner room with a view of everything!!! The beds were like sleeping on clouds and it was awesome to watch the planes take off from bed in the morning! Bellmen/valets could be a bit friendlier though- since I wasn't valet parking with them because I have a garage pass for the area, they weren't too interested in helping us out. Sad.\n\nReview 10:\nThis Marriott is typical of other large Marriott hotels that cater to large conventions and leisure travelers. If you are traveling for these purposes, the hotel is a good choice. It is similar to the Marriott Biscayne Bay in Miami and the Marriott San Diego Marina. For the business traveler, however, the location is good, but there are some downsides: The rooms are very outdated and in need of an update. They have flat screens, but no digital cable or HD. Gold/Platinum Elite members are not treated very well. For example, I was put in an abysmal room that was small, low floor, no view, and substandard. When I complained, I got attitude from the front desk and had to persist to get a decent room. Concierge level is not any better than any other floor. In general, the \"standard\" rooms are very small.\n\nReview 11:\nThis is a decent hotel, but definitely not worth what they charge for the room, even at a discount the rate was much higher than what I'd expect to pay for this kind of room and service. The standard price of $320 is about $120 too high. The quality of the rooms really doesn't stand out over much cheaper hotels and actually some aspects of the room such as curtains that fully close would be available in most budget hotels, but not here. On top of that they charge extra for basic services like in-room internet. At these rates I would expect it to be free. There is free internet in the lobby, but it is nice to read your e-mail in the privacy of your room rather than in a public spot. Dining options in the hotel are limited and actually quite poor, luckily there are plenty of better restaurants close by. The location is pretty good and the staff are friendly and helpful, but that doesn't justify the rates they charge.\n\nReview 12:\nI stayed here for a 1 night. The staff was accommodating, taking care of my requests. My room was very clean, no problems at all. I definitely plan on staying at this Marriott again. Nice location also, plenty of restaurants in the area.\n\nReview 13:\nStayed here for a recent conference. The hotel is busier than Grand Central Station, and the service is horrible. Waited 20 minutes to checkin. Room service arrived cold and order was incorrect. Screwed up my receipt. Forgot toothpaste and called for two hours to have them deliver it - the giftshop was out and they told me to walk across the street the the supermarket. I travel on business every week and have never written a review on a business trip - but this place was bad. I stay in Marriotts almost exclusively so I know what to expect - this one missed the mark by a long shot.\n\nReview 14:\nGreat location & close to everything. High prices for parking your car, so take a cab or the T if you can. Also, be sure to drop bags OFF when arriving...or else you will park the car and have to stroll luggage throught the mall. We enjoyed, would visit again.\n\nReview 15:\nThis hotel is clean and rooms are comfortable, staff is fine. My complaint is that there is only one restaurant, and that is a super, super noisy sports bar. I was there for a convention and people who wanted to have serious business conversations or catch up with old friends could not find a place to sit and talk or have a quiet, decent dinner. A real disappointment. Great place to be if you want to shop till you drop as it is attached to two indoor malls, and come back to the hotel to watch football. Because believe me, you will have to HEAR football all through dinner whether you like it or not. Will never stay there again. And, they charge $13 day to plug in your laptop to the internet, and there is no wi fi unless you go to the business center! Unbelievable, in this day and age.\n\nReview 16:\nHotel is comfortable on very good place in the centre of the Boston. The room and bedroom was o.k. But there was some strange smell. I had some problems with receptionists also. And all activities was for extra money.\n\nReview 17:\nMy family of five stayed at the Marriott Copley Place on July 4, 2008. We had made reservations months in advance and had been promised a room with a view of the Charles River and 4th of July fireworks. When we arrived mid-afternoon our room was not ready, and reception staff were not friendly. We did not get into our room until aroundt 5pm, and with two small children and one pre-teen this did not make for a good start to our vacation. The room was nice, and very clean, but did not have a view of the fireworks, which we had been promised. The hotel was full so no changes or compensation were available. This was very disappointing. Im not sure I would stay at this hotel again, and I am a loyal Marriott rewards member.\n\nReview 18:\nWe payed $400.00 a night for what they called the deluxe suite. It consisted of two full beds and a bath room. The beds were extremely soft and our backs were in pain every morning. The coffee maker did not work and if it had it would only make one cup. The satelite TV would lock up several times as you were watching a program. The refrigerator/cooler was only a place to store your drinks and you add ice to keep it cold. You could rent movies from the tv which stated movies from 3.95 and up. My wife and I never found one less then 13.99. Had a air in the food from the hotel restaurant. Definitely a place I would not reccommend to anyone.\n\nReview 19:\nOn a whim, my hubby and I booked the Marriott Copley during the July 4th festivities. I have to totally disagree with a recent reviewers comments on the front desk staff! Our experience was fantastic! EVERY staff member was helpful, gracious and went out of their way to assist. The hotel was packed for the July 4th weekend and yet the service given was prompt and with a smile. Also, for those who complain about the parking fee...get over it! You are in a major city! In fact, the valet parking at the Copley was one of the best we have experienced. The Olde Towne Tours stop at the Marriott Copley, another plus for the hotel. You are within walking distance to so much and the subway is on the other side of the adjacent mall. Our only slightly negative comments would be that the concierge lounge was way to small and oddly set up. Glad we came to Boston for the fireworks and especially happy that we stayed at the Marriott Copley!\n\nReview 20:\nAt some point in the 70's this may have seemed nice. Sadly 2011 standards make this a Motel 6 at the very best. I truly would rather be there now.\n\nReview 21:\nOur room was spacious and well appointed. We enjoyed the coffee maker in the room, the line of cosmetic products, the lovely linens and the abundance of towels. The entire hotel staff was friendly and helpful. A truly enjoyable stay at a great hotel.\n\nReview 22:\nWhile staying in Boston this past weekend we took a cab from the hotel to the aquarium. While trying to return, we became aware of how many marriots were in Boston. Taking our mistake in stride we decided to get a map and make a hunt of it. After walking to 2 different locations I told the woman at the counter in the Marriot Copley place about our situation. She told us that she could not help us. I asked her why she couldn't just call and see if we were booked at another one and save us a trip. Acting irratated she obliged and told me that we were staying a mile and a half away. I was walking with tired children and asked for use of the shuttle or a call to our hotel for a shuttle. The woman told me she was done helping me and flat out \"NO.\" I asked if we could have help getting a cab, and that was a no as well. Talk about poor service...\n\nReview 23:\nOverall, this is a solid property. I wouldn't say it stood out in my mind as exceptional, but it was clean, comfortable, and the staff was pleasant. Convention traffic tended to cause the elevators to get very backed up, but that's normal. The bathroom was a bit small, but since it was just me, no big deal. I found it convenient that the hotel is at the crossroads of several indoor malls, so it made getting around easy, even if the weather was questionable.\n\nReview 24:\nMy wife and I spent 5 days there Oct.14-19. A great hotel, a bit pricey but no more expensive than any other comparable hotel in Boston, that's just Boston. Great service and assistance from hotel staff. Great location, close to the T, (subway). You can walk to the T in about 8 minutes without ever going outdoors. Starbucks in the lobby, close to the Prudential Bldg. and losts of shopping and food. Located in the Back Bay area, it is a very nice place in a great location which makes it easy to get just about anywhere. My suggestion, do not rent a car in Boston unless you need to travel outside the city. Traffic is horrible, parking is worse and very expensive. The T will get you just about everywhere a tourist would need to go. The Boston Duck tour is also worth the $25 dollars or so for a quick overview of the city. I would stay here again.\n\nReview 25:\nThe location saves the review in this case. The hotel is way overpriced. The convention discount in our case was better than other I see but still, you pay much more than for better hotels in bigger cities. Room service was OK. They cleaned the room and so there was no complaint in that direction. Check in was slow but OK. The Concierge had no idea about anything in the area. She picked the restaurant that was first on the list and it was not a good one. The location is nice as it is in downtown with the mall, restaurants, train station and convention center within walking distance. Internet was free for us but parking was crazy. Valet and self parking was the same price which was funny. If we did not had to stay there due to the convention we would not have.\n\nReview 26:\nThe room had recently been remodeled and was neat and clean. The staff here were very pleasant and helpful. The location in Boston is perfect for shopping as well as sightseeing. Highly recommend this hotel\n\nReview 27:\nTHe Marriott Copley Place is in the perfect loction to see Boston. You can walk everywhere, including Fenway Park, Boston Common, the North End, and there are a bunch of tours that leave from this very location. Catching the subway, or the \"T\" from here is easy. Plus, it is attached to an indoor shopping mall! The rooms are wonderful and the food and service is great.\n\nReview 28:\nI've stayed in this hotel many times and always enjoyed the service, atmosphere and location. Unfortunately, my last trip to Boston was marred because I parked my car in the garage located next to the entrance of this hotel. It is not affiliated with Marriott. Not only is this garage expensive, but my car was broken into and my radio was stolen! The car was parked on the first floor of the garage, nearly 100 feet from the \"guard\" station. The thief used a crow bar to rip my door handle off, disconnected the battery to silence the alarm, and took my radio. I reported the incident to the police. When trying to exit the garage, they made me pay my parking ticket! I parked my car in the gate and refused to pay. The manager was terribly unsympathetic and would not let me leave without paying in full. Don't park in this garage! You're better off on the street. Incidentally, the hotel staff was very kind and sympathetic. The security head was very helpful, and the concierge was quick to get me necessary numbers to report the incident.\n\nReview 29:\nAs other reviewers have noted, this hotel has a great location, especially in the winter because there is a skywalk to the Prudential Center, a major shopping mall with some mid-range restaurants (e.g. Cheesecake Factory). But we had major mold in our room. We stayed on the top floor, which was billed as being a perk when we checked in. When we got off the elevator, the smell of scented room spray was overwhelming. It got worse when we opened the door to our room. The ceiling had been patched for a water leak. Within two hours my husband had respiratory problems, extreme fatigue, aches and pains. A day later, after three inches of snow, water was streaming out of the ceiling in the hallway and the staff had put out four waist-height trash cans to collect it! Clearly, this is an ongoing problem and we now realize the room spray was to cover up a musty odor from mold. We had just joined the Marriott Points program. The joke was on us. Never again. (You can also use the skywalk from the Westin).\n\nReview 30:\nI stayed at this Marriott during a conference that was also held within the hotel conference section. As always, Marriotts are never a disappointment. The hotel was booked, however, they were able to accomodate me with a one of their newly renovated 34th floor suites. The room was very nice and the view was grand. This new suite had a murphy bed, which is a bed that folds down from the wall. I was nervous at first. However, the bed was very comfortable. And I had a great night sleep. I will not hesitate to stay again at this Marriott. The only draw back to staying at a Marriott is that they do not offer free Internet. Which is odd - since the Courtyard typically does.\n\nReview 31:\nA package (Summer Short Stop) was advertised on television that included Red Sox tickets, which was the major inducement. In May, we purchased the four-night package which came with two Right Field Box tickets to the 9/1 game. We were extremely disappointed with the hotel when I was informed just a couple hours before game time that instead of the guaranteed Right Field Box seats they only had Bleacher Seats. When I complained, the best the hotel could do was give me a $100 credit to my credit card. Plus a bag of assorted inexpensive baseball trinkets. I decided to make the best of it and accept the compromise, but if I knew before hand that all the hotel would provide was bleacher seats, I would never have made the deal. I don't know if the bait and switch was deliberate or as the result of incompetence, but it does not inspire tremendous confidence in the hotel administration. Word to the wise. Upstate NY Red Sox Fan\n\nReview 32:\nWe decided to celebrate our 5th anniversary in Boston. Friends recommended we stay at this Marriott. It was indeed in an ideal location, walking distance from many tourist spots as well as close to the train station. The hotel was very clean and the service was execellent. We asked for an upgrade to a city view room and were accomodated to one. Our standard room was comfortable, a bit on the small side but expected in a city room. The bathroom was small, but clean as well. The bed was a bit soft for our preference and so were the pillows. The breakfast buffet was reasonably priced and delicious. Again, the service was excellent. We would stay again and definitely recommend to others.\n\nReview 33:\nWe stayed for one night at the Copley Marriott and wished we could have stayed longer! We selected the location becasue of its proximity to Fenway Park since we went to Red Sox game. As soon as we pulled in the valet service was quick and easy, and check-in a breeze. Plenty of bellstaff on hand and they were all very friendly and helpful. We were upgraded to an executive suite on the top floor with amazing views. We also got a GREAT rate, booked through the Marriott website. Rooms have been redone, they are really nice. Comfortable beds and nice bathrooms. If you want a hotel that is upscale in the heart of Boston's Back Bay, near all the sites, attractions, shopping, this is your place!\n\nReview 34:\nThis hotel seems to get a lot of traffic, with people checking in and out for various conferences given its connection and proximity to the conference center. Having said that, things were never so bad that elevators were crowded or check in lines were long. But the overall feel seemed hectic in the lobby area because there was a sports-bar-restaurant one floor above (that looked down over the lobby) and the walkway to the nearby mall area and convention center was on the 2nd floor. Concierge seemed pleasant and helpful although I didn't need to ask them much. No problems getting a cab, and the airport was only around a 15 min drive away (~ $25). The room itself was nice and clean with great views. no complaints there. Had a quick glimpse of the pool and gym areas - seemed to have nice equipment but with the sheer size of the hotel I wonder how crowded they would be in the mornings. Easy access to Starbucks, a supermarket right across the street and nice walking areas and shopping nearby. Overall would stay there again without hesitation.\n\nReview 35:\nVery nice hotel. Check in was very fast and efficient. I was offered a two queen room, but asked for a king and the clerk cheerfully fulfilled my request. I booked the room on Priceline, but didn't get the \"Priceline Treatment\" you sometimes get at other hotels. Room service was pretty good. Loved the French Onion Soup. :-) The location is great with easy access to the Hynes Center, shopping, and restaurants.\n\nReview 36:\nProbably the nicest Marriott I've stayed in. Rooms and bathrooms are fine, though not terribly large. Comfortable beds. Gym has several treadmills, C2 rower, some Precor cross trainer, essential Cybex equipment. Salt-water pool. Large lobby with free wifi. Was able to get free wifi connection in my room on 10th floor, probably from nearby apartments. Efficient and helpful staff. Expensive parking. Hotel connects directly to 2 nice but small malls, so there are 2 Au Bon Pains for b'fast, Legal Sea Foods, etc... Well-stocked Shaws with good wine selection across the street.\n\nReview 37:\nStayed here on business with a corporate rate of $170/night which seems very reasonable for a big city like Boston. Hotel is generally filled with business travelers. It is located across the street from the train station and has direct access to a large shopping center. The room was large with a nice city view of Boston. The bathrooms are small and awkardly configured. The toilet is too close to the door. They need to be remodeled completely! Also, housecleaning needs to do a better job. My bathroom had significant amounts of hair in the sink and some in the tub. Currently, they are doing construction in the lobby area, so its dusty and messy. Also, they were checking the elevators and they were not functioning at certain times of the day for fire alarm inspections. All of it was very annoying. Took a taxi to eat near the sights and every cab ride was on average about $12-15/one way\n\nReview 38:\nWe have stayed at this hotel almost every time we have gone to Boston. It is within walking distance to Fenway Park, has a great mall attached to it and is easy to get in and out of. All attractions are in close proximity and the rooms are always clean.\n\nReview 39:\nWe stayed at this hotel as part of a travel package, to see the Red Sox play at Fenway. We enjoyed the entire trip, thank you Red Sox Destinations! The hotel staff was accomodating. The housekeeping staff deserve big tips - they keep the hotel very clean. Bathroom was fairly modern and super clean. Loved the soft bedding - but could've used another regular pillow (each bed had two regular pillows and two pillows that you might use to prop up in bed). We ate at Champions in the lobby twice - food was delicious even though the service was a little slow (just not enough servers I think) The view from the hotel rooms is great. Elevators are FAST so it took no time at all to get up 31 floors!! If you are young (or young at heart) I recommend the Duck Tour, right across the street. We had lots of fun. Quack! The hotel was close to the subway which is really a great deal if you buy a weeklong ticket. Can't wait to go back some day.\n\nReview 40:\nSo we went up to Boston to see the Red Sox. We pull up at the valet, no valet parking we're told. The place was a zoo. There were hundreds of people in the lobbies both on the first and second floor. I had to walk from the other garage with my luggae, because as usual, they overbooked. The rooms have been chopped down by a third. I am so done with the Copley Marriot. I have stayed there over the years many times, but never again. Not for $329.00. Goodbye Copley marriot. Oh and the Sox lost.\n\nReview 41:\nWe waited over 2 hrs in the lobby for our room to be available when checkin time was at 4pm. Front desk help were snooty and couldn't have cared less. Finally got to our room around 6pm, but someone had smoked in it, so now we needed to change rooms again. They also had messed up our reservation dates. As a loyal Marriott rewards customer, this place was a HUGE disappointment. It is too big and impersonal. Room service dishes were left in hallways for 4 days until I called the front desk and complained. Only saving grace was the hotel's prime location. If given a choice, I would NOT stay here again.\n\nReview 42:\nWe stayed here for three nights in October. We obviously did not do very well on the rate compared to other reviewers, we paid $429 per night. My husband expected a little more from the room because of this rate such as robes and slippers which were not included. However, I was very impressed, the Marriott brand very rarely disappoints, and when it does, it always makes amends in my experience. We had requested a low floor room which we got. It is true that you may have to wait some time for the lifts. We also requested extra towels which were there on arrival. We wanted a late check out and were given until 6p.m. for $75. The concierge was friendly and efficient and Lifestyle limos (recommended by the hotel) provided an excellent return transfer from the airport. We ate at the hotel restaurant, Gourmelis and service was very efficient and friendly. We were staying with our three year old daughter and all of the staff were very good with her. The place felt very friendly. The staff at the pool were also very helpful and efficient. Overall the hotel and Boston provided a wonderful weekend break.\n\nReview 43:\nMy son, a college senior, and I have just returned from Boston. We used Priceline, specifying \"Back Bay/Copley Square\" and were fortunate to be assigned to the Marriott. Our stay there could not have been better. The hotel is a modern high rise that is connected by skywalk to the Prudential Tower shops and the Prudential stop on the T subway system. The area is absolutely safe and comforting for out-of-towners (like us) unfamiliar with the city. Directly across from the hotel is the embarkation point for the Duck Tours, which every tourist will want to do. There are excellent restaurants (including Legal Sea Food) in the Prudential shops and within walking distance. Taxis are always available right at the door. On the hotel's second floor there is a bustling convenience store and Starbucks. When you check in, ask the clerk for a room that overlooks the Charles River. We had excellent views of the sailboats on the Charles as well as MIT. We stayed five nights and felt we needed at least three more to do justice to the city. When we return, it will definitely be to the Marriott Copley Place.\n\nReview 44:\nMy son and I stayed here for a weekend Oct. 27th - Oct. 29th. The first night I woke up at about 2am itching severely - cause - lots of bedbugs - and I mean lots - riddled with them. We called management who offered a $100 discount - pathetic. We were moved to another room - we were not even upgraded - I stay in Boston 2 weeks a month for business and was not impressed. I was not pleased with the way the management handled the problem and will therefore not ever recommend this hotel to any of my staff or anyone else. DO NOT STAY HERE!! !\n\nReview 45:\nGreat location when traveling on business. Plenty of evening walking options, and food options within vicinity. For the price they charge and not include in room internet is a bit disappointing.\n\nReview 46:\nI don't think this hotel meets the stars it claims or basically delivers as promised. Its in the centre and thats about it. I stayed on 30th floor and all three nights there was some whirring noises on the floor above. The bathrooms were poorly equipped and anything requested came in a quantity of 1. I mean the hotel charges so much so surely they can be generous with bath supplies and tea facilities. BTW there were no such things like vanity kit, shower gel, shower cap, shavers etc etc....so this is where it ends for me. And with all this poor service, no doubt the cleaner leaves the envelope for a tip.....\n\nReview 47:\nI had a very nice experience at the Marriott Copley Place. The room was very nice and the location was very convenient. We were close to everything and we were able to walk where ever we needed to go. I was there for business and the conference area left a lot to be desired, but the staff and the accommodations were very nice. The price is quite steep, but I would recommend it.\n\nReview 48:\nGood location, connected by covered walkways to stores, restaurants, and T (subway) stops. They gave us the perfect room on the 23rd floor on the corner so we had a marvelous view of the city, the Charles River and much more. They even let us check in when we got there which was 11am--we were so happy that we could unload our bags and hit the city.\n\nReview 49:\nI arrived very late at night and was met by very pleasant, competent front desk staff who had me to my room in no time. The room was very clean, convenient to elevators and offered a pleasant view. Everyone I came into contact with associated with this hotel was pleasant, helpful and smiled. I have no criticisms of this hotel. It was an excellent hotel and a hassle free experience..\n\nReview 50:\nWe had the best time ever in Boston. This hotel was right in the center of everything. The rooms were nice and clean. It's worth the price because the continental breakfast was really good. They had everything,waffles,eggs made your way,french toast,oat meal, bagels, pastries. Everything. It seemed as if every thing we wanted to do and see was about a 20 minute walk. The T was fairly easy to figure out, thanks to so many Boston folks who were more than willing to help. Everyone should visit Boston! I loved it so much, I wish I lived there! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31848, "query_start_index": 31850, "query_end_index": 31850, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 821, 1686, 2124, 2610, 3689, 4229, 4458, 5056, 5759, 6582, 7523, 7773, 8373, 8646, 9453, 9683, 10423, 11081, 12032, 12191, 12454, 13318, 13792, 14658, 15440, 15659, 16042, 17098, 18118, 18807, 19752, 20457, 21166, 22233, 22658, 23249, 24158, 24424, 25375, 25883, 26502, 27626, 28745, 29301, 29508, 30136, 30529, 30892, 31290]}
{"id": "2514753", "pid": "2514753", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOn June 6-7 the power and water went out for 24 hours they did nothing to help except give us one 11 oz. bottle of water. Since they were the only building effected they could have done something. All they did was what other reviews say they have done in the past. Say \"we'll get back to you\" and then never do it. I have a letter from Sofitel admitting to their problem so if it is proof that is needed I'll be glad to furnish it. I saw a June 7 th post saying all was great, what gives?\n\nReview 2:\nI love the Sofitel in London, and so with a vist to New York up and coming, I thought I would try the New York Sofitel. I booked directly with the hotel, telling them that I would be there before there usual 3pm check in - no problem I was told. As you can guess there was, and due to delays arived at 2:30, only to be told I needed to wait. A swift dicussion with the duty manager sorted things out, but not a great way to start the stay. I had also been promised breakfast, but when I came to check out, this has also been forgotten. Not a great customer focused hotel. The rooms are good, we had an exec suite, which is a corner room with windows on two sides, not the same level of comforts as London ie you have to pay for room service tea/coffee. At over $500 per night I expect to be able to make myself a cup of tea rather than pay an additional $20 + tip !! All in all an OK hotel, good location, near Times Square, but not up to the high standards Sofitel usually set.\n\nReview 3:\nBeen there for three nights in a deluxe room, the room was small but adequate and nicely furnished. We had a room facing the GE Building, nice view. The room was very quite and well sound proofed. It was clean as well the bathroom which had a shower cubical and a small bath tub, it had L'Occitane bath products. The location was perfect, a mere three mins walk to Times Square, another 2 mins to Fifth Avenue. There were many restaurants nearby. There were three complimentary Internet stations in the lobby with a printer which we used, an added benefit. The turn down service was fine and timely with Evian water at beside.\n\nReview 4:\nWe stayed at the Sofitel for a quick anniversary getaway in Manhattan - I picked it based on its excellent reviews on this site, and couldn't have been more pleased. The service was amazing - we checked in early, got upgraded to a suite when they didn't have a room on the upper floors (which I had reserved online) and received a complimentary bottle of champagne with a handwritten note congratulating us on our anniversary! (I recommend mentioning this in the comments section when making the reservation). The bed was very comfortable with luxurious linens (very similar to the Westin Heavenly Bed), and the bathroom was beautiful as well. The suite was spacious (we did see the standard sized room as well and it was reasonably sized). The room was well soundproofed. I had looked at many of the other luxury hotels in Manhattan - I can't imagine how they could have been any nicer than the Sofitel, which was priced more reasonably. I would definitely stay there again, and would consider staying at its other resort locations in the future.\n\nReview 5:\nOur stay for 10 nights was as near to perfect as you will realistically get. We had a suite which was attractively furnished, a bed that was sublime, a decent sized bathroom with separate shower, settee and armchairs designed for comfort not minimalism and soundproofing that most other New York Hotels only dream about but cannot offer. Add to this the friendliest and most helpful staff that we have ever experienced in 45 years of hotel visiting, a superb midtown position, good restaurant and there you have it........ssh but don't tell others as we do not want to find it completely booked for our next visit to NYC in a few months time.\n\nReview 6:\nGreat hotel, quiet rooms which is realy important as I fly in from Europe and I'm in bed by 8PM and awake at 3 AM! Often meet the same people in the gym downstairs and the staff are great. They have a great CRM tool as they always welcome me back and remember my room preferences which makes a change as most hotels are useless at remembering that you stay there 5-6 times a year. Generally pop out and get a bagel and coffee around the corner for breakfast but their breakfast is good (but pricey) Lobby is great place to meet people. Just can get expensive sometimes depending on season.\n\nReview 7:\nI couldn't have had a worse experience staying at the Sofitel. I was unimpressed by the curt and inept hotel employees who made my hotel stay unbearable. I would NOT recommend this hotel to anyone.\n\nReview 8:\nGreat beds which are really comfortable. Friendly and attentive staff, top location in Midtown near 5th Ave and Times Sq. Luxurious and well appointed room with marble bathroom and L'Occitane toiletries. All you need for your next New York stay. Only downside that there's no free wifi in-room and no tea/coffee facilites in room. I'll surely be back there next time.\n\nReview 9:\nBooked two rooms on line for 4 nights. Stayed here before and was happy with hotel. Reservation said high speed Internet access was included but when I went to access it they wanted another 40 bucks. Spoke to desk manager Bassim and he said all I was entitled to was access, if I wanted to use it I had to pay for it. I explained if it was an extra charge the reservation should not list it as an amenity or list it as an extra charge which it did not. No avail. They would rather loose a customer that spends 14 nights a year NYC then provide something that has little to no cost.\n\nReview 10:\nI remain awestruck that this hotel is rated so high by fellow tripadvisor.com travelers. It is surely enough for me to rethink the usefulness of this website; since I made my decision based on the Sofitel's previous #1 ranking here. From start to finish it was one problem after another. I've been so lucky in my past choices that I guess it's time I had a \"bad\" experience. Every traveler has his day. Without a doubt the entire visit was marred by the arrival. The doorman stood and talked to a young lady (not a guest) on the street while I unloaded my own luggage, went inside for a bellman's cart and completed the entire process. He was oblivious to my entire existence. When I informed him of my displeasure he then chastised ME. What? Other less than satisfactory areas: room design, room service and restaurant appearence and service. With so many good hotels in New York I would suggest considering other options.\n\nReview 11:\nLovely hotel, impecable service and great location! A couple of blocks away from Times Square and half a block from Fifth Avenue, great!\n\nReview 12:\nThe Hotel is in a great spot in town and was a unique sleeping experience (heavenly bed). However, they should work on making their staff more friendly. I arrived early in the morning in the hotel (from an international red eye flight) and they couldn't even offer me to store my luggage and give me a confortable place to rest (while the room was not available). I almost had to beg for a room and still got as an answer: \"go out for a walk and return around 12:00 - 1:00pm\". Have I mentioned it was freezing outside (in January 2006)?\n\nReview 13:\nTHE BED WAS AWFUL! I think we were sleeping on the box spring and an old one at that. It was so hard we called for extra duvets (feather filled, quite nice) hoping they would help soften the bed but it didn't work. The support of the mattress (box spring) was so broken down you rolled right off the side edges. I'm sure many of you know what I mean. The bathrooms were spectacular as was our view. Very nice lobby. But if you don't get any sleep the nice things are meaningless. For everyone else's sake, I hope we just got the BAD room in the hotel, Room 2008.\n\nReview 14:\ni had a great stay could not fault the hotel it was quirt clean loverly room right in the centre of midtown between time square and grand central station. there is a great little dinner a fwe doors up as well i did find it expensive though, but very comfortable\n\nReview 15:\nMaybe my expectations were too high. But, for me, the most important features of a NYC hotel are location, noise, view, bed, and shower. The Sofitel has a great location and is extremely quiet. But, completely falls down on the other keys. The bed was too soft. Both my wife and I were anxious to leave after four nights of waking up with stiff backs. And the shower --- I'm still rinsing off soap that the shower's trickle failed to remove. And the hotel lost all cold water one night -- none. No water in the sink, shower or toilet. While we didn't book a premium room -- for the price ($619) I expected at least a street view. Other features were as expected, excellent service, staff, cleanliness, decor, and amenities I'd rate the Westin or the London much higher.\n\nReview 16:\nIt's not up to the Sofitel standards. Some of the staff feel more comfortable in French than English. We had bad luck with one concierge and one receptionist. We went there for leisure reasons and they were definitely not very good at this. The advice and help was confusing and not good and never with a smile- rather reluctant. For this location simply not acceptable. It ended with messing up the limo service - the driver wasn't coming nor did the concierge find our reservation, which we got confirmed in writing by the hotel prior to the trip. The late arrangement resulted in a speed race back to the airport. For a hotel of this level you expect those details to work, why else would you book a Sofitel?\n\nReview 17:\nI stayed at this hotel for a short sightseeing trip. It was a pleasant stay, and I have nothing to complain about. The room was a little on the small side, but that is to be expected from New York. Bed was comfortable, room was clean and tastefully decorated with air conditioning. The hotel location was perfect - between fourth and fifth avenue and on a street with several other hotels that felt safe. Just a couple of blocks away from Times Square in one direction and Grand Central Station in the other, so a perfect location for sight seeing. The concierge was friendly and a big help and booked tickets, had taxis flagged down for us, and gave us general information that we found useful. I'd stay there again.\n\nReview 18:\nGreat location for a midtown business hotel. Being on 44th allows it to be quiet, but still close to everything. While I was there the hotel was fully booked, but everything ran very smoothly despite the number of people there. The room was very nice, great bath tub, and extremely comfortable. I will stay again.\n\nReview 19:\nAfter booking the room through sofitel reservations we were told to have great view rooms and smoking. Turns out the hotel switched to non-smoking a month previous and no rooms left with a view. The front desk manager, Mr. David, was most likely the worst man for his job ever. He smugly stated that we would have to pay 300 dollars for smoking, didn't matter what we booked and maybe we should find another hotel, after of course we pay 275 dollars for cancelling in the sofitel. They cheated us big time. Fraud!\n\nReview 20:\n$1800 Stolen from our room at the Sofitel New York Thanksgiving weekend...Both hotel security & NYPD made a report & said \"It was most likely an \"inside job\" & good luck trying to recover the loss\"...I've contacted the hotel manager and he said \"deal with NYPD and NEVER contact neither him nor the hotel regarding the stolen $ again...They are NOT responsible! \"...I would assume a so called 4 star luxury hotel would hire only licensed/bonded professional housecleaning/staff working for them but apparently not!...I am warning everyone NOT to stay at this hotel...It is very overrated...We booked a \"luxury king\" room and upon arrival were given a small standard room with a queen bed because they claimed to be overbooked...After complaining for 20 minutes, the apathetic staff with faux French accents and major attitude finally agreed to comp us breakfast...Unbelievable!!! This definitely was the WORST hotel stay I've ever encountered in New York. I frequently travel worldwide for both business & pleasure & I have NEVER been robbed in my hotel room & treated so poorly...Stay away from this hotel !! !\n\nReview 21:\nI stay at the NYC Sofitel a few times a year when I\u2019m in NY for business, but unfortunately this will be the last, as the overall experience was well below par, when you\u2019re paying over $500 plus per night and being a Sofitel Platinum member (---------). When checked in the room it was not what u expect from a Sofitel brand it was more like Days Inn, there were glasses missing from the set, the hot water was not working, and we were woken up at 7am buy workman banging away changing carpets outside the room, which was ridiculous as there were no notice of this, If I had known I would have checked in elsewhere as I needed some down time after a serious of long flights, after complaining to the reception they made it feel like it was fault for being in that room at 7am. To be honest this was an utterly unprofessional way to behave and the stay experience was just short of being pathetic\n\nReview 22:\nStayed in Sofitel in a twin-bedded room for 3 nights. Location is good, but beds way too soft, with no back/lumbar support. Helpful staff are what you would expect in a hotel of this class. Overpriced and resting on its laurels.\n\nReview 23:\nAs others have said, the location's great (if you want Tourist Central). Staff very friendly. Foyer really smart. But none of that matters because the rooms are way below expectations. Book elsewhere and get better for less. No more to say, just check my pics...\n\nReview 24:\nHad read all the good reviews on this site which is why we booked the Sofitel - these people obviously did not stay in the same hotel as we did. Only consistency is that I noted that other people had talked about blocked toliets and airconditioning going out which both happened to us. The rooms were so very boring and our non-smoking room had old tobacco smells in it, all in all a very unimpressive hotel.\n\nReview 25:\nI get sent to NYC for work and I've jumped between various hotels, this is the best hotel I've stayed-in in the city. Great rooms, on a quiet street, good location for work. But all of this comes at a high $ cost...\n\nReview 26:\nArrogant staff, limited help with problem, followed \"comany line\", absolutely no effort beyond the company line to assist you. Rooms are comfortable as are the beds, good location too. Good luck. If everything perfect you will be fine.\n\nReview 27:\nWe had booked a suite with city view on a high floor but when we arrived it was not ready as the previous guest had arranged a late check-out and we did not get our room until 7.45pm. This was not a good start to our 5 night celebration trip to NYC. If a hotel offers late check-outs then they are duty-bound to ensure that this is not abused by guests staying until early evening thereby obviously inconveniencing arriving guests. 3pm - 4pm would be bearable but after 7pm is not acceptable, especially when the hotel is full. Luckily we persuaded them to allow us the use of a standard room to change and store our bags etc. but I would be reluctant to stay in a Sofitel again unless they change this practice. I know that I am not the first guest to highlight this. The suite was good with a very comfortable bed and great city views. Service good, food OK but front desk staff not always as helpful as they could be.\n\nReview 28:\nI must say that I was looking forward to staying at this hotel upon reading the many lovely reviews on TA. I never hesitate to book and spend the extra money involved for a better well appointed hotel. Check in on Friday was smooth and pleasant and the room was very nice with a very comfortable bed and beautiful bathroom with all the nice little extras to go with it. But all went from sweet to sour on my final day in NYC at this hotel. Room service did not rate high with me. My omlette was actually sent up runny and uncooked. Did not call to complain though. Now for the detailed unbelievable experience on my final day... PLEASE READ MY FORUM POSTED ON TA DATED 8/15/2007 TITLED Weekend Trip-Final Day from prettybird\n\nReview 29:\nFrom the doorman to the concierge and the front desk staff, this hotel was lovely. Room service was wonderful, even at 3 a.m. Albert at the front desk was so helpful and nice as was Rene the concierge. The food at the restaurant was delicious, the service very good. Our room was impecably clean, as was the bathroom. We have stayed there a few times, and would not even consider staying anywhere else. The location is fabulous, as well.\n\nReview 30:\nPros: Nice midtown location, new and sleek design, clean rooms and comfortable beds. Cons: Would not honor Sofitel Privilege Card (despite paying $300/ night ) because I booked through Priceline. Was given a room with two oversize twins despite calling ahead to tell them that this was an anniversary trip. Our room # was the same number you call to get guest services if you forget to dial the 9 first, so we received calls all hours of the day and night from other guests. (Do not stay in 1212) And received little apology for this. The shower door opened the wrong way making it almost impossible, actually humorous, to get in and out. Not worth the money.\n\nReview 31:\nEnjoyed our stay at the Sofitel. I appreciated the staff - very friendly and were as involved or uninvolved as you wanted. I do think the hotel is pricey, although the location, cleanliness, and accessibility were outstanding. Very quiet hotel.\n\nReview 32:\nI stayed last january, and I only can say positive things about this hotel. It's been a long time I don't sleep so comfortable in a hotel room, so great bed and pillows! Excellent location, grat staff.\n\nReview 33:\nI just returned from a weekend spent with my mother at this hotel. It is a very nice hotel. We stayed in a Queen. Although, the rooms are not huge, there was enough room for the two of us. It was clean, and quiet. I particularly liked the separate shower and bath, plus the fact that I could listen to the tv while in the bathroom was cool. :) We did order breakfast one morning which was just okay. Like the other reviews said, the diner a few doors down is just as good and much cheaper. The hotel is located within walking distance of times square and fifth avenue, also there are some very nice restaurants located along the same street as the hotel. I recommend it and would definitely stay here again.\n\nReview 34:\nStayed here Dec 18-20, 2005 based on the reviews on Tripadvisor. You absolutely cannot beat the location of the hotel, which is great because we didn't spend much time in the room. The room and hotel itself is average. For the price you could probably get a better room elsewhere, but you probably couldn't get the great location. For our next trip I would probably want to stay elsewhere in the same price range $400 - $500 a night to compare before giving the Sofitel the highest rating.\n\nReview 35:\nGuided to this hotel by the high percentage of positive reports on TripAdvisor. I was not disappointed. Quality, comfort and attention to detail, No need to look further it is the Sofitel from now on.\n\nReview 36:\nTo start with the positive: terrific location with 5th Ave and Broadway on your doorstep. The bed was, as expected in any Sofitel, comfortable. And now the less good. The suite was not ready on arrival at 3pm. when it was finally available, the heating had been left switched off - took ages to warm the place up. There was no heating equipment whatsoever in the bathroom: let me repeat that - no heating, in December, in New York in a $900+ a night room! The aircon was noisy and on the 27th floor, the whirring of the hotel's roof fans was way too audible. Rooms looked tired. So-so view. Housekeeping adequate but only just. Front desk staff (Eric, I'm talking about you) seemed a trifle clueless. Public areas nice enough with an attractive bar area. Service in both the bar and hotel varied from indifferent to poor. Not a patch on the London Sofitel, with only its location to recommend it.\n\nReview 37:\na great hotel, extremely comfortable bed, on a quiet street, with great service form the staff, clean, and great location. I cant say more, fantastic!\n\nReview 38:\nWe started our stay in the restaurant where the food was horribly disappointing. Then we moved into the bar where we were going to have apres dinner drinks. It took 15 minutes to get a drink in an empty bar. The room was fine, nothing special, but clean, small. The subpar aspect was the service from the restaurant to the bar to the front desk staff. We stayed here because it was close to the event we were attending, but we will never make that mistake again.\n\nReview 39:\nWe stayed at this hotel for 11 nights in mid May and had a great time. The hotel is perfectly located for all your sight seeing in NY. Walking distance to Time SQ,Grand Central station(your gateway to the city),the shops of 5th av. and madison av.All the major sites are close by. Rockerfeller Centre,Broadway are all walking distance The rooms are typical 5 star..well maintained The staff are what you expect from a 5 star hotel...friendly and helpful. ConciergeDesk is really helpful with tips about the city and can organise everything for you. Food.We didn't eat in the hotel as there are so many excellent choices nearby. The Red Flame diner is 50 metres away so it provides a cheaper alternative for breakfast. Gregory's Coffee opposite is a good choice for those who need real coffee...not American coffee. Final comment. Great place to stay in NY if you are on an expense account.Not cheap, but very good!! !\n\nReview 40:\nIf you're looking for a nice place to stay that is convenient, Sofitel is it.\n\nReview 41:\nGreat location on a quiet street. Staff and hotel made our stay welcomed and extremely pleasant. Will want to stay here in the future. We had room service several times and all delicious. Beds are soft and comfortable; bathroom luxurious replete with amenities and soft bathrobes. Needless to say for $250/night in February, well worth our stay here.\n\nReview 42:\nWe have just returned from a six-night stay at the Sofitel and were incredibly impressed. Everything - from the helpful and friendly staff, to the beautiful and spacious rooms, to the amazing location - was perfect. We could not have asked for more. The breakfast was delicious (although a little expensive), and every day we returned to our room to find our bed made, complimentary bottled water and chocolates and soft music playing on the Bose stereo. After spending our days taking in all the sights of New York, it was a real luxury to come back to the soundproof, relaxing room and get a good night's sleep in quite possibly the most comfortable bed I have ever slept in. The bathroom was stunning as well, and the L'Occitane toiletries were lovely. The entire hotel is also delicately scented with amazing smelling candles, and there is also free internet which was very useful. No complaints whatsoever. If you're looking for a luxury hotel in the heart of Manhattan, this is the one to choose.\n\nReview 43:\nThis hotel is in a great spot - 2 minutes from Broadway, 1 minute to 5th Avenue, 5 minutes from Grand Central Station. We came to realise position in a city like New York can make your life much, much easier. It is very clean, spacious and safe. The bed was wonderful, the bathroom was lovely and the room is big enough to open your suitcase on the floor, leave it open and walk around. The staff were more than pleasant and more than helpful. I really can't think of anything negative to say. We would highly recommend this hotel and hope to go back.\n\nReview 44:\nMy family stayed here over Easter weekend.I booked it having read the great reviews and the fact that it was trip advisors No.1. Everything was excellent- Staff,bedrooms,quality of linens,little extras and particularly the view of the Empire State Building from our room on the 21st floor.! We did not eat there (felt $25 for breakfast was not worth it),and the recommended Red Flame Diner along the street was excellent,even if the plastic red chairs initially put me off. The position of the hotel for sight seeing could not be beaten. We would recommend it whole heartedly and would definatley stay again in future.\n\nReview 45:\nMe & my husband booked this hotel based on the fabulous reviews we had seen on Trip Advisor and we were not dissapointed! Everything about this hotel was ideal - perfect location situated between 5th & 6th avenue and only 2 blocks away from Times Square and Central station (perfect for catching the subway). Also a short walk to Broadway perfect to catch a show - we saw Wicked would recomend it at the Gerswin Theatre. The hotel room was very spacious as was the bathroom, the bed was very comfortable too. The conceriege staff where very helpful with directions / queries etc... We didn't eat at the hotel as we were room only - but there are plently of diners and restuarants nearby.\n\nReview 46:\nI have stayed at this hotel several times during the past few years and have found it clean, a great location, and very affordable. This four day visit however was very disappointing. The shower was not working correctly and sprayed most of the bathroom. The door did not work at all and a curtain had been supplied. When I arrived the safe was working and after two days it broke, and there was not effort to fix it. At the instruction of the front desk, I delivered my valuables to the clerk in the morning and on my return that evening, the envelope was still on the desk behind the clerks. Also, on my arrival, my television was not working for all the local stations, and this was not repaired until the third day of my visit. All in all, not a very good experience.\n\nReview 47:\nI'm not a luxury traveler, but I will spend the money if necessary to ensure a great trip. After reading many travel horror stories about hotels (fleas, shared baths) in new york city, I decided to opt for high-priced to avoid any disasters. The Sofitel turned out to be well worth the money. Great location. Attentive staff. And not too busy. You never felt rushed and there were never any lines, not even for taxis or the concierge. We arrived around 8AM at the hotel and we were just planning on leaving our luggage, but they had a room available so they let us check in. That was a pleasant surprise. Everything is expensive in new york in December, but short of the Plaza or Le Meridien, Sofitel was a perfect match of price and comfort. I look forward to staying there again in the future, sometime other than Christmas when it is a little less expensive!\n\nReview 48:\nWe really enjoyed our stay at the Sofitel. The staff were courteous, the room moderate size but elegant, lovely bathroom, tasteful toiletries, the most comfortable bed you'll ever sleep in. The lobby's a tad gloomy though elegant, and the only thing I'd really knock is the price of breakfast. Go down the block to the diner instead.\n\nReview 49:\nThe Sofitel is ideally located. The staff and service was exceptional. Our room was gorgeous and very clean. Conceirge staff were very helpful everyday with their dining recommendations. We felt so welcome. Every staff member was friendly. I can't say one bad thing about this place. I will definitely be back.\n\nReview 50:\nThe bed was the most comfortable of any on our trip. Slept well every night. Loved how close the hotel was to everything we wanted to see. Didn't eat at the hotel at all because there were so many great, cheaper places near by. I would definitely stay here again!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27954, "query_start_index": 27956, "query_end_index": 27956, "truncation_seperator": "... 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{"id": "224769", "pid": "224769", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nwell I read the reviews and was concerned about check in and out but they have taken the poor reviews on board and although very busy the wait was not that long. The breakfast was more than adequate, fresh fruit, yogurts , cold meat ,cheeses,eggs, crossiants I don't know what more people expect. The location is ideal for getting around London, Tower Hill Tube, the D L R and the Thames Tripper all with in walking distance . We ate in the japanese reasturant good food and well priced We would go back again we had room 1001 the view was amazing\n\nReview 2:\nI've stayed at the Grange City at least 5 times in the past 2 years and by now, you would think that they'd realize I'm a woman (all of my bills are for a Mr. X instead of a Ms. or a Mrs.) and that they'd have my address on file. But this is just a small annoyance. The rooms themselves are fine, though I'm not a huge fan of carpeting but this is London so what can you do? But trying to get to the room, through the numerous doorways, is frustrating, confusing and extremely annoying. I always end up getting lost. No one in this hotel really speaks English all that well and the front desk staff are just lazy, on top of it. The food is awful, and expensive. And overall, it's just not worth staying there. This past time, my tv seemed to be possessed. Turning on and off every 5 minutes while I was trying to nap. Fun times. And internet service? Firstly, it costs a fortune. And secondly, it barely works.\n\nReview 3:\nI have spent with a collegue two nights in this hotel. The location is very convenient for business travellers having meetings in the city. The front desk was professionell but not particularly friendly. There was no service offered to bring the luggage up to the room. The interior of the rooms were ok, but nothing fancy. Our rooms were facing the train station Fenchurch Street directly located opposite side. The service in the breakfast room was very sloppy and the clothes of the service could have seen the drycleaners more often. No porter was available on our departure to call a cab. We have paid well over GBP 200.- per night and the value offered was not worth it. Maybe acceptable if you can get a special rate for GPB 50.- otherwise would look elsewhere.\n\nReview 4:\nI have never been more disappointed with a hotel. Staff where cold upon check in, our shower didnt work we reported this at 10am and at 5pm it still wasnt fixed on both notifications we received a brush off from the duty manager, even though we pointed out on the first occasion that we would be out for the entire day and had tickets for a show in the evening we where assured it would be fixed. When we reported it the second time we pointed out that we stayed at a 5 star hotel because we where on a busy trip and would expect the shower to work as an absolute minimum of any hotel again we where brushed off i will never stay at this hotel or any of their chain again. 3 star hotels that i have stayed in are better value for money, and the showers work. The walls where far too thin we could hear people in the next room talking and could nearly join in! !\n\nReview 5:\n- the rooms weren't ready in time - the receptionists had lousy attitude - they tried to overcharge me at the end of my stay - they don't answer emails they receive - I got better services at 3 stars hotels - definetly it isn't worth even half of the money they ask\n\nReview 6:\nStay: One night 25 June 2011 We stayed at this hotel for a big black tie event at The Guildhall and found it to be very pleasant - clean and very friendly staff. We were upgraded to a small suite (room 901) which had a fantastic view of the Tower of London and most of London. Big comfortable bed. Bathroom was small but all new and very clean - lovely toiletries too. Drinks were not cheap but it is London. Good choice of breakfast - would definitely stay again if we needed a room in London and literally 30 seconds from Fenchurch Street station.\n\nReview 7:\nContinental breakfast is a joke for 23 pound.Thy charge extra for a expresso when you take a breakfast.No friendly staff! !Never again.\n\nReview 8:\nWe had a Club Room overlooking the Tower Bridge. Very Nice Room. Their food (room service) is great. I would go back just for the food. Not kidding. Breakfast on the other hand was average. It made me feel like its been mass produced. Didn't like it much. In terms of price, I would say, you can find a very crap room in London in a 4* hotel for almost the same price. (While Grange is a 5* hotel.) I am saying it because few weeks ago we stayed in a crap room at one of the very famous hotels. If you are a business-person and want to stay in a reasonably priced hotel then this is a good deal. (There are certainly many better places in London but pricewise, Grange is value for money.) They also offer free Gym, Swimming Pool and Sauna but we didn't get a chance to go out of the room in the evening.\n\nReview 9:\nI chose to stay here against my better judgement because it was close to some meetings I was having. Here are the facts, not for a business traveller: 1. The TV was 13\" -- I haven't had one this small since 1980. 2. No bathrobes or slippers in the room. 3. No shoe shine service available (told there was some machine I could use in the Lobby). 4. Bathroom was less than a meter wide -- see the picture. What a joke! 5. Ice machines on every third floor, one of the 8th floor was broken. 6. Location stinks. Yes it is near an Underground station, but I walked for 15 minutes looking for a corner store to buy soda and nothing was open on a Sunday. There are no restaurants or stores in the area open on the weekends. 250 pounds could have purchased way better. Stay away from here.\n\nReview 10:\nWe had a slight delay with check-in, however this was a problem with the bank and the credit card. The receptionist could not stop apologising even though it was not her fault. The rooms were very nice, a little on the small side if anything, but we were not there to spend the weekend in a hotel room. The bathroom was huge and the shower excellent. The hotel staff in general were extremely helpful and polite. The hotel is located no more than a 2 minute walk to the nearest tube station, very easy for getting in and out of the city. I will definitely be returning to this hotel.\n\nReview 11:\nI spent two nights at the Grange City after my wedding and had a lovely time. We arrived about 10:30pm on the Saturday night and were escorted to our lovely room on the 12th floor. I was blown away when i walked into the suite (they upgraded us) and found a lovely living room with huge settees with flat screen tv - the bedroom was lovely with floor to ceiling windows and the bed was huge - it spaned 5 - 6 pillows across!! The bathroom was lovely and spacious also. Staff were very friendly - the view was amazing and we throughly enjoyed ourself - so much so that we have booked to stay there again for out 1st anniversary.\n\nReview 12:\nnice hotel, close to everything, comfortable bed , will stay again\n\nReview 13:\nThis hotel is runned by foreign people from many different countries and you will hardly find one English employee.Nevertheless everything is perfect and all employees are extremely helpful and friendly.The restaurant have very good food and good wine choice. Our previous experience with English food was disgusting in different restaurants so we wanted to known this time who was the cook.He was Indian !\n\nReview 14:\nA very nice hotel. the beds are comfortable, the rooms clean and of a good size. Continental breakfast was also very good. At night there was no noise from planes,cars,sirens,revellers at all which in my experience is rare for London. The hotel is on a very quiet street yet only 50m from tube station and 5 Min walk from Tower of London. We stayed on a weekend and there were more than a few hen parties booking in to the hotel, though I have to say they were no trouble. Would certainly consider using this hotel (or other Grange hotels) in the future.\n\nReview 15:\nThis hotel is central to the City behind Tower Hill Tube Stattion. However as a regular business traveller I found this hotel un-welcoming, sloppy service (didnt even offer to take bags to the room). The rooms are small and no in room internet access and Breakfast does not start until 7am which is very late for any hotel during the week! Due to the late start getting a seat for breakfast is impossible at best a long wait. Give the place a miss there are better Hotels in the City inclusing the Novotel on the opposite side of the road or the Gouman Tower at Tower Bridge.\n\nReview 16:\nOur family of 4 stayed here in mid April - the view was of the Tower of London and London Bridge - the best view I could imagine. Our room was very nice - and included a very comfortable cot/bed set up by the big window for our younger daughter. We had no complaints about the room - the only things we'd change would be to increase the efficiency of the reception desk and to have the hot tub working (it was out during our stay). The staff was helpful once you got them, but the check-in, check-out situation did take too long. The City area is pretty quiet on weekends - but location worked out fine for us.\n\nReview 17:\nWhen you book 5* and pay for 5* you expect high standards. This hotel does not deserve the high rating. They look after the reception which is very nice along with the bar, but you are not living or sleeping in the lobby. The room is large but not clean at all, the cleaners even knock on the door and wake you up early (I suppose this is to finish earlier). Stayed for one night and checked out the next day. I suggest staying at the newer hotel The Grange in St Pauls.\n\nReview 18:\nI've stayed here several times. The hotel has issues and for the money it isn't worth the value anymore. The problem has to do with staffing as well as basic cleanliness issues. We saw a rat in the hotel. Enough said. We refused to eat here after that. The staff is untrained. Many of them cannot speak or understand English. The concierge and the front desk are among these individuals. The location is good if you're in the City. Otherwise, I would avoid.\n\nReview 19:\nThis isa pricey business hotel during the week, but has some great prices on a weekend (as low as \u00c2\u00a368 sometimes!) as it seeks to fill rooms. Location isn't great if you are a tourist as although it is close to a few tourist attractions it goes dead in the evening since its on the edge of the business district. If I were a tourist I'd probably prefer to stay in the west end or go across the river around London Bridge where you have more bars and restaurants for the evening. This is great value for a good hotel. Excellent leisure facilities with nice gym, large pool, sauna and steam. The rooms are clean, comfortable and well done out (in a traditional way). However, they are a little small for the All in all I wouldn't pay their weekday prices to stay here as you can get better hotels for the money elsewhere - however if you get a good deal, this is a great place to stay.\n\nReview 20:\nSurprisingly bad service. Took over 15 minutes to manage the check in, although I was the only person at the counter. had to pay a fortune for internet access, and it's not even Wi-Fi. I had to get a cable in reception, but it was broken. Rooms OK, but hotel personnel suddenly come in to my room early in the morning to deliver a message. The next morning the wake up call came 20 minutes too early.\n\nReview 21:\nOf the 15+ hotels we've stayed in, in London this summer - this unfortunately was the worst. Extremely small and cramped rooms, pigeon views only, unmade room, missing furniture, off milk - all of it, unstocked fridge, missing robes and slippers, once bottle of small water for a double room 'complimentary', all old & broken appliances, odd smell throughout the hotel - room worse, security problems.. There is nothing superior, deluxe or 5 star about this hotel. Sheratons, Hiltons and even Holidays Inns are a better bet than staying at a Grange = go with these instead.\n\nReview 22:\nI have stayed here a couple of times and love it. As a surprise to my partner I upgraded to a deluxe room (only \u00c2\u00a380 more) which was literally the biggest room I have ever stayed in (it was 16 lunges from one side to the other!) Good leisure facilities (didn't get much time to use them) and free access to suite with huge tv, food, drink and PCs. Two minutes walk from Tower Hill station with DLR and Fenchurch Street very close. Absolutely amazing room service (I can personally recommend the club sandwich) and very attentive staff. Great views of the Tower of London if you stay on that side. Sure its a bit pricey, but well worth it. Only bad point is parking - yes there is on-street, but sometimes requires a long walk back to the hotel after you've found a space. Wouldn't hesitate to recommend or stay again - I can't wait!\n\nReview 23:\nIt was awful - do not stay at this hotel if you can help it! the receptionist was about as warm as a deep water squid. The room was small and we had a view, no, actually, we were IN Fenchurch street station. And to top it all - went down to breakfast and found out we had to pay a supplement of nearly \u00c2\u00a37 - after having already paid \u00c2\u00a3150 per night - for a decent breakfast. Dissapointed is not the word.\n\nReview 24:\nNice enough room and hotel, they have spent a lot of money on creating it, but the design doesn't work. Hotel staff are very friendly, but not experienced at a 5* hotel service. Every request seemed to be answered with a request for bank details or credit card number as it would need to be charged. I left a small camera charger in the room and asked for it to be put in a taxi so I could pay the other end, they wouldn't do that and said they would need my bank details and then they would post it to me. Also phone calls VERY expensive from the room and mobile phone reception was terrible in the hotel so had no choice. About \u00c2\u00a330 for around 5 mins of local in European calls.\n\nReview 25:\nI would not range it 5 stars. The bathroom seemed old, the breakfast was not worth the money at all. And I ended up having me jacket stolen from my hotel room. So my experience is negative and I won't return there again.\n\nReview 26:\nBagged a double room for \u00c2\u00a385 last minute for a stopover after a gig in Greenwich. On arrival we were upgraded to one of the 5 penthouse suites and we had a complete blast. Lovely suite, great toiletries etc. and with a view of the Tower and Tower Bridge to die for. Check in/check out was a breeze, 24-hour bar very well stocked and reasonably priced. All in all a brilliant stay and I wish we could have stayed longer. We'll be back !\n\nReview 27:\nTry to get a room on floors 8-11 (or a penthouse on floor 12 if money is no object!) for stunning views. If you can't manage that, take the lift to floor 11 and find the sofa tucked round the corner to relax and take it all in. This is a superb hotel, with excellent facilities and very comfortable rooms in a very convenient spot very close to Tower Hill tube station (Circle and District lines), the DLR and Tower Pier. I thoroughly recommend it, but with one tiny remark, which is why i didn't rate it 'excellent'. Watch the small print very carefully! For example, 'complimentary newspapers' actually means 'complimentary Independent' - if you order any other paper, they charge you. And a 'superior' room isn't actually superior to an 'executive' room; it's the other way round, confusingly.\n\nReview 28:\nStayed here with a large groups of friends on a girlie weekend. Staff are really helpful, one of our rooms was not ready in time, because of this we were offered as a group late check out the next day and a bottle of wine sent up to the room . I understand this may have been a problem if there was just one room needed however, we were grateful of the offer. The rooms were all clean, all spacious and the quad rooms also had a pull down bed in them so could sleep up to six. The breakfast was continental, restuaraunt clean and no limit on what you could eat. The reason for the 4 rating rather than 5 is that the hotel bar is very expensive (we found a Wetherspoons bar not far away) Also, all the staff we encountered did not speak English as a first language and on a couple of occassions this did cause problems. However, all in all I would definately stay at this hotel again.Oh, and it's a fab location!\n\nReview 29:\nStayed here for just one night as a treat and the view was incredible! Tower Bridge, Tower of London, the Shard and the Thames. Breathtaking. Staff very helpful and accommodating.\n\nReview 30:\nThis is one of the most expensive hotels in the city, but you might wonder why. Most rooms are very small and dark and have a view on the underground. Service is unfriendly and when I visited their Sushibar a year and a half ago it was one of the worst meals ever. Never go here would be my advice\n\nReview 31:\nStayed here for one night for a business do when up in town. Got great rates and stayed in a standard room on the second floor. Was a bit alarmed to see the train's going by the window. But you couldn't hear them or see them when I pulled the curtains. Room was a good size for London with a powerful shower and soft towels. Room was well stocked, with nice mini-bar, good shower gown, nice TV and a Bose Radio! Enjoyed drinks at the bar downstairs before and after our evening out, following that had a great sleep in a comfy bed which meant I woke up with a nice lie in.\n\nReview 32:\nThe hotel was very comfortable, with spacious rooms for European standards. It's location is perfect for business, though it can get quiet at night with little night life or amenities nearby. While the Tower of London is close, there is a surprising lack of restaurants or eateries nearby. It is short cab ride to Knightsbridge or Oxford, and a good walk to most attractions. Beds were extremely comfortable. Any slight criticisms: telephone keypads were not clean (nor was the remote control - are they ever? ), television was low definition, hair dryer was awful, and the clothes closet had an odd smell-with a pants press but no iron. Room service was acceptable but they didnt remove the trays promptly. Most of the chamber staff do not speak English (dont ask for more towels or say more than hello), and the breakfast buffet staff were friendly and earnest, but if you deviated from the \"normal script\" in any way, their language and service shortcomings quickly revealed.\n\nReview 33:\nA last minute trip to London. We were given a lower rate - which turned out to mean a room at the back of the hotel over looking the car park. As we were paying such a low price I knew I couldnt afford to be too fussy but the staff were really friendly and helpful and they did change us to a higher floor room. Room was great, well furnished and great bathroom accessories. Tube station 2 minute walk away.\n\nReview 34:\nStayed overnight with my wife. They chose to give me an upgrade to an executive room. Great! Got to the room. What a disappointment! Considering it is supposed to be a 5 star the room was small and pokey and crowded with dated furniture. The sofa was stained, the curtains were hanging off, the bed covers were stained, the Capet was frayed and stopped you from opening the fridge, the cupboards were scratched, the bathroom had paint peeling from the ceiling the list goes on and the worst was the bed, it was so hard sleep was impossible getting up was painful. This is not a 5 star more like a 3 star. If you want style and comfort find somewhere else.\n\nReview 35:\nWe booked in for one night as part of the Christmas season treat. The hotel is well sited opposite the Tower of London, though needs to be found as it is down a narrow olde street. The reception was bright and welcoming and this review is hoping there is a swift return of my \u00c2\u00a350 room deposit. The room was HUGE, two double beds and a settee. The window overlooked a courtyard with the old London Roman wall. I was impressed by the cleanliness and the presentation of the room. The bathroom had both bath and shower. Beware, my wife is on the small side and the bath is so large she could almost swim in it. We did not eat here as I thought \u00c2\u00a320 for breakfast a bit strong. However there are bars, pub grubs and cafes galore nearby. We were not bothered by any noise so could not comment on whether it was a quiet night or well soundproofed.\n\nReview 36:\nWarm welcome, excellent service, comfortable bedroom and bathroom, lot of space for a hotel in London. We had a very pleasant stay.\n\nReview 37:\nArrived late afternoon, smooth check in then up to our room on floor 3 for a freshen up before heading to the bar for a pre trek to the theatre drink and snack before going to see a show. Room was large and there was some aircon in the communal areas from the lift which was appreciated. Large twin double bedded room with a sofa, roman blinds and heavy dressed curtains, double glazing, TV,fridge, Tea/Coffee, hairdryer, toiletries. Bar area - nice and clean well laid out good service, we had drinks and a snack of Nacho's & curly fries, they also bring you a dish of assorted nuts and are happy to refil (took back to room for later) There is a pool/ spa but did not have time to investigate this area. In the morning breakfast was included in the price, it is a continental one unless you wish to pay another almost \u00c2\u00a39 for a cooked one. Pleanty of choice, ceral, fruits, yoghurst, breads, meats, cheese, pastries, more than enough to keep you going. Checkout was smooth and simple, a great stay.\n\nReview 38:\nAfter reading some of the reviews I was a little concerned as I had booked the hotel for my Husbands 50th birthday. I needn't have been.We checked in at 11.30 on Friday and didn't expect to be able to go to the room as paperwork stated not before 2pm.However, we were told a room was available and were upgraded to a lovely room with the most comfortable bed ever, and a lovely lounge/office area. The breakfast on saturday was good, we were down by 8am as we had been warned it could get busy at the weekend,but even when we left at around 9pm it was not full. Plenty of choice, cereal, fruit,pastries and croissants also boiled eggs, meats and cheeses. the staff were very polite and pleasant. It was lovely not to rush back home after seeing Billy Elliott,so for a weekend break I would recommend it.\n\nReview 39:\nThe Tower Bridge district is 'up and coming' for London, and this property is a fantastic contribution and good value for money. From the moment I walked in the door, I felt welcome, and all questions were answered at check in. There were opportunities to take advantages of guest services as well as the concierge, and both services were quick and very helpful. The room was a very comfortable standard with top-end bath, generous toiletries scented with White Ginger, chocolates by the bed, and the television was on welcoming me. The bed was very plush and slept well. Unplanned was leaving something behind. When I rang toward the end of the day I checked out, they offered to look and ring me back. Within 10 minutes, they found the item and called. I wasn't able to pick it up for several days, and they had it logged and safely stored when I stopped by. Better than anything was the woman at guest services who took my call initially and recalled who I was upon my return. Quite an impressive operation and would stay there again.\n\nReview 40:\nI booked this hotel in January for my boyfreinds birthday and we had a lovely time. The hotel is most def. 5 star and has a fantastic view of London. We were in walking distance for everything we wanted to do in London plus Tower Hill train station is just round the corner. For a 5star hotel in London which cost us \u00c2\u00a3150 in total for 2 nights bed and breakfast we will be staying here again.\n\nReview 41:\nI and my wife lived in the Grange City hotel from 5 aug. to 8 aug. We found that is a very good hotel for living. It's clean and close to the underground station of Tower Hill. Anyway, I need your help to get a living invioce. When I check out from the hotel, thestaff told me that I need to get it from websit of reserving company \"lastminute.com\". When I asked them, they said that I need to get it from your hotel. I don't know if you can give me a suggestion. Thanks. You may contact with me by email. zhaoam@nuaa.edu.cn\n\nReview 42:\nWe stayed at the Grange recently paying \u00c2\u00a380 including breakfast for a double ensuite room. However, on checking in we were given an executive room with a balcony on the 6th floor. From here we can see the river, the egg, Tower of London etc. If you can get one of these rooms on the higher floor with a view. The service was generally excellent, checking in and out was good. The breakfast was the usual Grange \"5 Star\" effort: we wish they would improve their breakfast. City Inn use Loch Fyne products and the Clifton Ford in Oxford Street do a better breakfast. But the Grange breakfast is OK: not great. You can get a better breakie at 3 or 4 star hotels depending. The Swimming pool was fab, the steam room too cool and the jacuzzi so busy it did not have a chance to heat up and so was too cool also. We are now too old and thick to work out how the new entertainment system works! Have fun at the Grange. Miki & Jerry.\n\nReview 43:\n2nd visit to hotel. stayed Xmas day and got a room upgrade. very nice room, lots of space. Big bed but the mattres was a little hard for our liking. Could see tower bridge (just) from our window. staff very helpfull. hotel bar good and not that expensive considering the location. very close to DLR and tube station. also within a short walk of tower bridge and the tower of London. Would recommend\n\nReview 44:\nMy favourite hotel in London!! It's a real pleasure to stay there from relaxing in pool,having a sauna to enjoying a great meal at their restaurant.The room are comfortable,I was lucky enough last time I was there to be upgraded.The room was fantastic with it's floor to ceiling window and it's little loundge area. It's just a great hotel with very friendly and efficient staff.I so look forwards to go back in the very near future.\n\nReview 45:\nStayed here over the bank holiday weekend, for a very reasonable \u00c2\u00a379 per night. Rooms of a good standard, with continental breakfast included. Paid an additional \u00c2\u00a38 for the full English breakfast, which was a little disapointing ( the breakfast at the City's sister hotel at Holburn is much better). Room overlooked the railway line at the back of the hotel, which is the price you pay as a smoker I guess, but did not experience any noise, and would be ideal for trainspotters! Well located for the Tower of London. Tube station just around the corner, which you will need if you are after pubs etc, as the area was very quiet in the evening. A very nice hotel, but the Grange Holburn is better located for nightlife etc.\n\nReview 46:\nexcellent hotel - friendly and helpful. top floor views of the tower of london - excellent. expensive - 180 pounds per night.\n\nReview 47:\nI booked this hotel as i was attending a conference in London. I booked last minute not knowing what to expect. The hotel was superb. the check-in was smooth, the staff courteous. What I couldnt believe was the how convenient the hotel was to London with tower hill tube 2 mins walk away. I was fortunate to get upgraded to a nice suite the room was huge by London standards. the room was airy spacious and the bathroom had 2 showers 1 in the bath and a seperate cubicle.The air-conditioning worked well it was needed, especially at unseasonal temperatures of 29c in October. I didnt eat here so dont know what the food was like. I would certainly recommend this hotel. i normally stick to the branded ones such as Sheraton, Hilton or marriott. This was an unexpected surprise. I will definately book again for my next trip.Well done Grange\n\nReview 48:\nVery conveniently located from Tower Hill tube station, less than 1 min walk from it. My room was all right except that it did not have view at all. It was facing to the inside of the complex and all I could see was the wall. Besides, Wifi was VERY weak in the room and I needed to go by the door to get a decent connection. For the price they charge (more than 200 GBP per night for a single without breakfast), I think it was unacceptable.\n\nReview 49:\nWe booked a superior double room, well it was more like a luxury suite. For a start the bathroom had three sinks, bath and shower and seperate shower cubicle with power shower all nicely presented and very clean, the room itself had a double bed two sofas two tables and chair and was big enough to hold a party in. The hotel is located just up the street from Tower Hill tube station, which is great to connect to all parts of London. Would def recommend and will be visiting again soon.\n\nReview 50:\nstaff unhelpful......room in state of disrepair...........radio and tv didn't work. gym was hardly a gym. only redeeming quality was the breakfast but even that cost loads! the bathroom silicone was peeling. i asked for a bathrobe and i get 4 towels instead! for what it cost i will forever regret coming here. good location with it being near the financial district but honestly i think novotel across the road might have been a cheaper and more pleasnt experience.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29577, "query_start_index": 29579, "query_end_index": 29579, "truncation_seperator": "... 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{"id": "2516058", "pid": "2516058", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed for the 2nd time hoping to get a better experience in what is supposed to be a boutique hotel with a modern vibe. Paper thin walls,could here every word the guest in the next room said..makes sleep impossible as hallways are noisy as well. Public Restaurant was also a disappointment, waste of money, time and calories. Pool area a good vibe but don't stay in one of the rooms poolside as its noisy ALL night long! Better choice would be the W Westwood or Hollywood. At check,out the staff don't date ask how your stay was and I doubt they care.\n\nReview 2:\nWe stayed in the middle of the week on vacation. From 10pm to 3am the suite next to us had music so loud that our walls were shaking. We had to turn on our fan to our AC which was so loud itself and that did not even help. Do not book this hotel if you are planning on relaxing. Also, the bathrooms are really tiny and the decor is not that great. If you have a car plan on spending $30 dollars a day on valet as there is no parking; internet you have to pay $10 a day. On the plus side the location is good and the staff was friendly to us.\n\nReview 3:\nI stayed at the Roosevelt last week for a couple nights on a business trip. The hotel was in a terrific location and had tons of character. The rooms were small, but very warm and well appointed. My only caution on this hotel (especially if you get a good online rate) is all the add-on costs. Parking is vallet only at $28 and all the resturants are pretty pricy. Even packets of coffee in the room come at a cost. I ate most of my meals at nearby establishments; many just steps outside the hotel.\n\nReview 4:\nWe really loved being at the Roosevelt. We were there for 2 nights with a special deal through Booking.com. If it wasn't for this special price, we would not have had the chance to book here. The room was really nice and the furniture, bed and tv were all of high standard. The only negative would be the tiny bathroom where there is nowhere to put your things and only one person can use at a time, but everything else was so good, and it's a historic building so it was easy to forgive this. I must admit the staff at checkin were excellent! The two young ladies greeted us with smiles and were very informative and we felt very comfortable. I would looooove to go back again.\n\nReview 5:\nYou can't even go to the hotel pool bar if you are guest. They kick you out of the swimming pool for private parties. They tell you all the bars are not associated with the hotel although they are listed as \"amenities\" on their website. the make reservations and don't hold them. TERRIBLE SERVICE!!!!!!! TERRIBLE DOOR MEN!!!!!!! TERRIBLE EXCUSES and ABSOLUTELY NO CUSTOMER SERVICE!!!!!!!!!!!!! !\n\nReview 6:\nThe hotel felt very sad - darkness everywhere! The housekeeping in the hallways and public areas was very poor and unkempt. The bathroom was extremely small - although lovely toiletry products by C.O. Bigelow were offered. The staff never extended themselves in any outstanding manner, although not rude as reported elsewhere. The only highlight was the pool area and bar -just a fun atmosphere that was great for people watching in L.A. Maybe nice for a one or two night stay just to cover the \"Hollywood\" area without having to move the car around.\n\nReview 7:\nThis hotel is tired. It's beat up and a coat of paint is not enough to cover up the age. My biggest complaint is that it's loud. The air-conditioner sounds like a helicopter, you can hear every noise in the next room and worse outside. It's like staying in Times Square with the windows open. Whatever ambiance this place had is long gone and it's not worth the money. Stay somewhere else.\n\nReview 8:\nWe stayed only one night here and it was fantastic. The rooms , bed linen , bathroom were spotless. The hotel staff were extremely helpful, chatty and polite. The receptionst helped us plan our trip to San Diego and gave us good advice on the drive there. The hotel is centrally located in the centre of the Hollywood and very kiddy friendly !\n\nReview 9:\nWhat a cool place. Great location and I could feel the history. We enjoyed the pool area and the lobby. The folks that worked here were very nice, 2 of them really stood out. Heidi in reservations and I think her name is Baps at the pool restaurant. Both very sweet and accomadating. If you want to experience Hollywood this is the spot. I read one review faulting the location of the Hotel. Give me a break it is downtown Hollywood, what did you think when you booked this location. It is in the heart of the happenings across from the Kodak theater. I loved the old photorgraphs and the vibe of the whole place. To the G.M. , nice touch with the expensive soaps and shampoos.\n\nReview 10:\nUpon entering the hotel, the smell was stagnit. Their were painters in the lobby and the entire hall permeated a strong paint smell. Once checked into the room, the furnishings were very old, the switchplates were hanging on to electrical cords barely preventing them from touching the ground. Pulling back the bedspread which had unidentifable stains present, there were no sheets, and no blankets on the bed. The mattress could be seen through the paper thin fitted sheet. As you begin to lie on it the electrical tape holding the mattress together snapped and popped and I began to fall into a hole in the middle of the mattress. As I had received a room with two beds, I tried the other bed. As I pulled back the bedspread, their was again no sheets, no blankets, and what appeared to be urine stains on the mattress. Needless to say, I packed back up and looked for another Hotel. I was truely disappointed as I had heard this was a fine hotel. I would not stay there again.\n\nReview 11:\nNot only is the Roosevelt over priced- but don't expect any fair service! The staff is unprofessional, rude, inconsiderate, and down right racist! I, nor my spouse have ever been more insulted by hotel staff members- but the staff doesn't try to accomodate their guests. The hotel is like a maze.. you can not find anyone to guide you to any part of the hotel. We were lucky enough to put our expenses on an American Express (which I highly recommend) and disputed all charges because we had such a horrible experience. I still get upset when I hear the name of that god for saken hotel!\n\nReview 12:\nhad high expectations for this hotel, travel to LA about 12-15 times a year so, with all the recent hype, I thought maybe this beautiful landmark would replace my usual West Hollywood spot, but when I had people over, I was told that hotel guests were not aloud to use the bar (apparently it is closed every night private parties \u2013 you are not even able to go outside and enjoy sitting by the pool in the evening) and was instructed to go down to the hotel down the street and use their bar. My immediate response was \u2018why didn\u2019t I just stay there then?\u2019 the rest of my experience was nice enough but definitely didn\u2019t meet up to the level of any number of other hotels in the area \u2013 (they don\u2019t even have a website).\n\nReview 13:\nWe've stayed at the Hollywood Roosevelt several years with groups. We've noticed that the hotel, due to the changing economic climate has changed its' focus to special events and large events which pay the bills! Don't go near the place on New Year's! You'll feel like an unwelcomed guest, not sleep all night and have no hot water to shower in the morning! Still in renovation the lobby remains stark with little or few relaxing amenities. The hotel restaurant's service and food remains excellent. The restaurant staff is very pleasant and efficient! Check the airport hotels which offer a more modern setting and much better prices!! !\n\nReview 14:\nstayed here for 3 nights in May 2006. Initial reception not very good. Could not use air conditioner -very noisy. Clean but small. Good location. First hotel/motel I have stayed in that I had to pay for \"coffee in room\"-discovered this at check out at extortion prices. Similarly discovered coffee not included in buffet breakfast. Minor issues but irritating to say the least. Valet parking.\n\nReview 15:\nI just stayed at this hotel for a four day business trip and while the public facing areas are good, lobby, bar, valet, etc, the rooms in the older part of the property are \"dingy\" at best. I was on the 10th floor and the carpets were stained, the paint poorly applied and overall felt rundown. Hotel infrasturcutre such as wake-up calls, front desk, maid service, seemed scattered and disoriented. My room rate was $349 per day and clearly did not merit that amount of money. The Renaissance down the street is a better hotel. Will not stay at this hotel again.\n\nReview 16:\nThe Roosevelt is conveniently located right on Hollywood Boulevard which means you can actually do some sightseeing on foot. A rarity of course in LA. The hotel gives you a taste of old hollywood and the staff are very courteous. The rooms are small but comfortable. Only gripe is the very loud AC.\n\nReview 17:\nDear people, I wanted to write and let you know that during a particularly challenging visit to Los Angeles I stayed at your hotel. There was a bartender named Carla Toutz she was incredible offering suggestions of drinks, places to go and she made me feel so welcome and cared for. She is such a valued employee. I hope and pray that she has all the success in the world she deserves it! Kind regards, KS\n\nReview 18:\nExpensive but great location, nice swimmingpool, altough too bad they took the jaccuzi out. Nice poolbar and lobby. Very historial building. Everything is pretty much remodeled a few years ago, now it's one of the hippest places too hang out. Parking very expensive: 25 USD a day.\n\nReview 19:\nMy wife and I stayed there over the Labor Day weekend and yes there was a pool party every night, but it didn\u2019t bother us (and we\u2019re hardly 25) and while the other post are accurate; small rooms/bathrooms, it\u2019s what you get with a hotel built back in the 20\u2019s. The staff was gracious, met our every request, and left us wanting for nothing. It was expensive, but that comes with the location. I do agree that this place is for tourist and the younger set\u2026definite not a business friendly property.\n\nReview 20:\nI went to LA to see some friends for the weekend. I booked a cabana room at the Roosevelt as i understood it was facing the pool and would provide an excellent location to chill and enjoy the party. Prior to arrival i was told i could get 4 guests into the hotel but at check-in i was told only 3 other guests could accompany me to my room. A large group of friends who arrived were forcibly turned away from the bar and could not enter the poolside lounge. It didnt matter that my room rate was $600. An ambience of snobbery and harsh attitude by the staff is their best asset.\n\nReview 21:\nLocation is not too good, but the Vibe is super relaxed. Good stay.\n\nReview 22:\nIf you like listening to other people's private conversations, this hotel will suit you. I have never stayed in a hotel with such thin walls! We could hear every word from the rooms on both sides even at normal conversational level and, as a result, spent our whole time whispering so that we could not be overheard. The hotel has supposedly just had a major refurbishment, but I thought our room was quite shabby and very basic despite the fact it was described a a 'Kingsize Superior Room'. The carpet was stained, the walls were marked, and the furniture dark and square. We stayed in 13 hotels in 5 countries on this trip and the Hollywood Roosevelt would only rate about number 11 on our list.\n\nReview 23:\nHad one main issue- THE SPA. The massages were a total rip-off!!!! three one hour sessions totaled to $600!!! What they call the spa garden is located right next to the busy streets. How is one suppose to relax when you can hear the traffic as clear as if you were on the sidewalk. I do not recommend it!!! save your money and go to a real spa... The rest was great!! !\n\nReview 24:\nGot there Friday night at 10:45pm and room wasn't ready...it took us over an hour to get checked in. I told the clerk the least the hotel could do is buy me a drink ($28 for a draft beer and glass of wine) and she giggled at me (how professional is that?). At one point during my 60 minute check-in the clerk asked me where I was from and when I told her Chicago she made a face and said: \"you must be happy to get out of there\" (shocker: not EVERONE wants to live in LA, young lady!). The carpet was dirty, the noise from the bar area loud (despite being on the 8th floor), the air conditioning system was loud, the bathroom tiny. Parking was $30 a night. The area of town is run down. I would never stay there again. When I checked out and told them how unhappy I was the young lady said \"she'd make a note.\" Great...thanks a ton.\n\nReview 25:\nLocation was fantastic, opposite the Chinese theatre and Kodak Cinema. The hotel had been updated, but our room which was by the poolside was a bit grubby to say the least. It was supposed to be non smoking but we could smell smoke, perhaps it was the maid! Staff on the whole were friendly and helpful however, do not book trips with them, you'll get a better deal across the road at the Chinese theatre. LA, well worth a visit and this hotel was in the heart of Hollywood, when its refurbishment is complete it may well be worth a revisit or perhaps ask for a room thats not by the pool. The history of the hotel was brilliant, you can imagine those stars of the past walking through it and I think everyone probably has a photo with Charlie Chaplin in the foyer.\n\nReview 26:\nStayed at the Roosevelt on business. It was really a grand dissapointment. The room was not clean and the bed noisy and uncomfortable. Parking is a real problem since the hotel valets accept anyone. Expect to wait an hour or two to park at your own hotel during the early to late evening!! The staff did not provide very good customer service. They charged me for a night I did not stay and never returned repeated calls to solve the problem. The quality of food in the restaurant was very low. There are so many better places to stay and eat in LA. Will never stay here again!! !\n\nReview 27:\nWe stayed here this summer with our two teenagers and it was perfect. We had a standard room and it was a little small but perfectly alright, everywhere was very clean but the bathroom was a squeeze! Considering its central location, it was very quiet at night. The hotel was in such a central location, literally across the road is the hollywood and highland centre and the chinese theatre. There are also limo tours everywhere for the beverly hills tours and lots of restaurants. The concierge were very helpful and there are 2 free high speed mac computers to use by the reception. The interior of the hotel is very boutiquey and luxurious. The pool area makes you feel like a celebrity with waitresses in tiny shorts bringing you drinks and big sunbed loungers to lie on with palm trees and the sun shining. I used the 24 hour gym a couple of days too and it's small but adequate but doesn't provide water which is a real disgrace! I would definitely stay here again if i came to LA.\n\nReview 28:\nRoom decent and pool lovely, but get down early as the sun beds get reserved v early. The staff are very rude here and just did not care about us at all. Some people, ie rich and or famous, are allowed to reserve beds, others r not or are even asked to move to make room for others! Not acceptable at all. In a v busy area. We stayed here for 3 nights then went to the petit ermitage on sunset for 4 nights after. About the same price but so so so much better at the ermitage! Staff welcoming, plenty of room and just so much better in very way! I would only stay at the Roosevelt if u want to be made to feel unwelcome!\n\nReview 29:\nAn iconic swimming pool, an historic lobby, a cool bar, sexy Thompson rooms... the Roosevelt Hotel thoroughly deserves its Pink rating in the neilsonparc Lust List. We stayed in one of the larger rooms in the tower, which was fabulous and great value. The pool-side rooms were smaller, but would have come into their own if the weather had been better.\n\nReview 30:\nIf you are looking for a hotel right smack in the middle of the Hollywood tourism circle with high class amenities and old school Hollywood decor you have come to the right place. The rooms are ok, nothing special and the bathrooms are a little crammed but all in all it is a great spot to walk right out the doors and hit the most crowded part of Hollywood without driving all over the place. Everything is easy to get to from this hotel and restaurants are a stones throw away. Parking is convenient at $33 a day and their service is top notch. You feel like a celebrity entering the lot when it is off limits to the public during one of their high class parties. The 25 degree restaurant was awesome for happy hour and the library bar had unbelievable cocktails ($16 each) with the mixologist Matt at the helm...worth a taste! The hotel met our standards as we feel like we saw the heart of Hollywood from our room. The pool is also one of the more popular and it was fun spending a few hours in the sun lounging where the stars go to party!\n\nReview 31:\nLocation is great, directly opposite the Chinese Theatre on Hollywood Boulevard. The Tropicana pool bar is world famous and cool, if not a little disappointing (it is quite literally a pool bar and nothing more). Hotel service was off-hand and impersonal. Not impolite but also not welcoming. Room was bland and cold. It's also quite a noisy hotel, perhaps because of location but also I think because the last renovation was poorly executed. You can hear noise from the corridor and adjoining rooms. On the plus side, the food was good throughout. Breakfast in \"25 degrees\" was delicious, especially the house scrambled eggs. !\n\nReview 32:\nI arrived at the Roosevelt with great anticipation. I was staying there on business and was promised that it was THE place to stay in Hollywood. I guess if you're a 21-year-old celebrity wannabe, the numerous discomforts wouldn't deter you. In no particular order, here are my complaints: *hard-to-navigate entrance with numerous steps to the reception desk *completely inept \"posers\" at the reception desk *waited hours after the normal check-in time for our rooms *common areas so dark you think you're in a cave--even in daytime *run-down room with worn-out, unglued carpeting, sloppily dripped paint on the walls, cheap furnishings, and zero charm *scary back hallway in room (my coworker had this too, and he's a large, generally fearless guy) that made me feel as if I had to check all the hiding places every time I returned to the room *drunk person asleep in front of my door at 1 am\n\nReview 33:\nWe only came to stay for one day on a Sunday so this review pertains to the room and room service. I have no doubt that the bar is as fun as many of the reviewers say. But the rooms are pretty awful and need some major updating. We stayed in room 309. The girl who checked us in told us we were \"upgraded\" to a larger room, which was nice. The room had stains on the carpet, the TV was tiny--too small considering how far away from the bed it was, someone did a terrible job of painting the bathroom door-- they couldn't stay in the lines, the shower was grungy. No bueno. We ordered room service and I had the fish--halibut. It tasted a bit fishy, definitely not good quality. The room service food was about a 2 overall. I would not stay here again unless they renovated the rooms.\n\nReview 34:\nAfter staying at this nostastalgic property for many years, it's so wonderful to see it lit up beautifully and buzzing with action when we arrived. After many years of remodeling, the property is still very charming - understated elegance. We arrived at 10:45 p.m. The valet was extremely busy, but very attentive. Easy check-in at the front desk. Our deluxe room on the 11th floor was a perfrect fit. It had a nice view and was off the beaten path from all the sounds of nightlife excitment. Our room was immaculate. Room service is available 24 hours - yeay! Had breakfast delivered to our room. It was delivered promptly, and they were willing and able to fulfill our special requests. Impressive. The pool is so refreshing, and you can't help but to think of how many celebrities have swam there from days past. We can't say enough about the staff! Every staff member we encountered went above and beyond to make sure that our every need was met. With so many choices to stay in LA - The Roosevelt has never dissapointed us, and of course we will be back. :)\n\nReview 35:\nDon't expect customer service or even manners at the Roosevelt. There's a new \"scene\" at the pool/bar. Sure, there may be some celebrities but you won't see them - hotel guests are not allowed in. I found out that the hotel pool is usually closed to guests because of private parties or the exclusive bar. They're not even nice about it. We were treated as if we were a bother and told to move on. The rooms weren't even that nice. I checked out early and will not return.\n\nReview 36:\nHad a great time at The Tropicana Bar thanks to an incredibly awesome bartender named Jim Likens! I can honestly say that our trip to LA would not have been as much fun if w had not encountered Jim during our vacation!!! You need to seek out some type of award for him! Not only was he an amazing and fun bartender but he was able to give us suggestions to make our vacation even more enjoyable! !\n\nReview 37:\nI was just using my cellphone near the elevator of my floor and a staff came up and asked what I was doing. He said that they saw me at the security camera and was bothered. What the hell was that? Can't you use your phone outside your room? In the first place, you need a key to use the elevator, so nobody could just get off on any floor. Duh! I will not stay there again! Ever! Great location though...But there are other hotels nearby so skip this one.\n\nReview 38:\nChose this for its location at the heart of Hollywood and that was ideal for us with a short visit and a teenage son keen to do all the Walk of Fame, Kodak Theatre and El Capitan cinema all on the doorstep. But for all the hype of Oscars etc this hotel totally lacks any sense of style or glamour..The main reception area is fascinating in a gloomy gothic sort of way. A most unwelcoming hotel-gloomy airport style lobby in the basement-we had to ask the huge security guy how to find it. Reception staff very nice but its not an easy hotel to navigate-not least because its so dark everywhere. Confusing layout and anonymous characterless dark grey corridors, with scary unfriendly security men everywhere. A lot of the old character has been \"refurbished\" away in a dull grey brown minimalist kind of way. however the bed was gorgeous and the pillows and sheets lovely. The bathroom was horrid-poky and dark with a cracked washbasin and hairdryer handle broken. So over priced and disappointing.\n\nReview 39:\nShocked the rooms have a door connecting to the room next door with no sound proofing and believe me you can even hear a whisper. The first night was respectable guests next to us trying their best to whisper the second night was a couple having sex. The manager can close the pool and parts of the hotel for private functions so tough if your stay falls then but you do get a photocopied letter. As a guest you are a number not a guest, you will not be back but the room will be filled tomorrow attitude . Two nights with constant sleep disturbance ruined our time in the day to see sights as we didn`t have the energy. At todays standards it would be a UK three star rating...just half the price and it still wouldn`t be worth the stay it survives by name and location which incidently we thought has seen its day and now the area is run down and seedy. Never again. Horrible.\n\nReview 40:\nFrom the moment we stepped foot in this hotel we loved it. The staff (especially Maria on front desk) were great, and very friendly. Our room had a view of Hollywood Boulevard and had everything we needed for our city break. We could walk to the subway, hop onto the tourist bus and we had lots of restaurant choices close-by, so we didn't need to go too far after spending a whole day out sightseeing. There are two computers in the lobby to use for free - but there is a bit of a line-up to use them.\n\nReview 41:\nWe were so looking forward to staying in this hotel as we were on a three way hotel stay over America and this turned out to be the worst hotel that we stayed in, the room was supposed to be on a high floor it was the third floor, superior well what a joke, the room was so dark and dismal, dirty carpet, painted floor tiles horrible grey, could do with a make over badly, we were overlooking the air conditioning ducts what a lovely view!! Air conditioning well sounded like the motor was going wrong terrible noise, downstairs not much better what a dark hotel, shame it is not painted in lighter colours would look alot smarter then, will definitely not be going back there, didn't find the staff that helpful either. Could also do with chucking out the pillows and buying some new ones or add extras in cupboard.\n\nReview 42:\nNo complaints whatsoever. We had a cozy room with a view of the Hollywood sign and downtown area. Great service by staff, valet parking and a reasonable room rate. Lot's to do and see within walking distance of the property. We would stay here again.\n\nReview 43:\nHotel is in a great location, staff was very friendly and helpful. Rooms are small and room service was way too expensive. Would stay there again. Need to bring your own coffee maker. Very clean hotel.\n\nReview 44:\nYes, obviously paying for the \"brand name\" at this Iconic Hollywood Hotel. Hotel has been the link between the old and new Hollywood dating back to the 1920's. The hotel has undergone recent renovation within the last several years under Thompson Hotels. My first impression walking into the hotel from the bustling, touristy madness outside was pretentious. Greeted by hotel clerk on check-in had that superficial feel. Hotel inside has that Spanish-Moroccan decor with tiles/furniture and the grand chandelier.....very well decorated. So over all more Cons than Pros for this place. Pros: -in the heart of Hollywood, right across from Chinese and Kodak theatre. -Game room, where you can rent free games/bowel on 2 lanes with assortment of cocktails and beer, very cool. Cons: -Price: Paid premium price for a small room and tiny bathroom!! -No Free Wifi. -Breakfast vouchers: continental breakfast only.....we ended paying for our own breakfast. -Loud: Heard the echos of Teddy's the nightclub below at night along with various sounds coming through the walls at night. So overall I don't think we would ever stay here again. More for the younger crowd looking for the party scene but again way overpriced for what you pay.....\n\nReview 45:\nI had a great time at the Hotel. The Tropicana pool bar was my favorite. The staff was great! If you're ever at the bar ask for Andrew, he makes a great mojito. He made us feel at home.\n\nReview 46:\nWith all those bad reviews I was a little bit afraid about to spending vacation at the Roosevelt Hotel. Lucky me I did not change my idea! The Hotel is in a great location, right in front of Hollywood & Highland; The staff was very helpful and polite!! Our room was amazing, with two flat screen TVs, a great living room and a wonderful bed. So nice!! The room service was divine!! The Tropicana bar at the pool was very good, parties every evening and if you are hungry, take some steps at the Hollywood Blvd. and grab a meal right in 25 degrees, another rooselvet\u00b4s restaurant. No complains, no regrets!! I just wonder how all those people, had so many bad experiences from the best hotel in hollywood! !\n\nReview 47:\ngreat location on hollywood blvd. close to everything. hotel was pretty dark and gloomy. the rooms were very small. wifi is expensive. comfortable bed. room was too small for my liking. valet / parking is expensive. staff were very helpful. did not eat anything at the hotel. walking distance to the heart of it all. apparently area can be a little dodgy, dont wander too far off on the blvd. the hotel is opposite the chinese theatre.\n\nReview 48:\nIt was the worst hotel experience we had. We traveled a lot and only stayed at great hotels. I thought for the amount of money they charged and the location, it can't go bad. So wrong! Hotel staffs were rude, unhelpful, had no idea of what they were doing. Concierge was too busy booking her own gigs and told us that she had no time to help us. Front desk missed our wake up calls and could not find a package that was sent to us. Cracks at the bathroom wall. Loud noises from the hallway at 3 am in the morning. Should I go on? Pelnty of nice hotels in the area, never stay here! !\n\nReview 49:\nWe have tried to give the Roosevelt three chances in the last year to prove that they can provide a professional and pleasant stay that corresponds with their location and history....and they have disappointed us for the last time. From the uninformed girl trying to check us in at the front desk to the lack of service at the pool (including an apparently loopy server who kept trying to give us other tables orders) to the room change occurring at 2am after several requests to the front desk because of excessive noise - it seems as though the staff and management is intent on pushing their guests to the edge and riding on their so-called reputation. We travel extensively and have stayed at several other comparable hotels in the Hollywood area. None have treated us with such unprofessionalism and basic lack of interest. We also sent an email to their corporate office over a week ago and at least they didn't disappoint or surprise us.....absolutely no response. Why should they change now? ?\n\nReview 50:\nThis is quite the uber trendy hotel...our second hotel in LA and beat the socks off the other one. Fantastic lobby for drinks...Tori Spelling was at the next table!!! Drinks are quite expensive...$10 for a bottle of water!! But the room was very cool, although very noisy at night...it sounded like everyone around us was moving furniture. Apart from that it was great, right on Hollywood Blv, across from Mann's Theatre so location was fab too.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30605, "query_start_index": 30607, "query_end_index": 30607, "truncation_seperator": "... 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{"id": "2514713", "pid": "2514713", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMaybe this was amazing in 1919 but sheesh...RENOVATE!!! After all...you ARE the WALDORF ASTORIA! I don't think it's changed since staring in Coming to America!\n\nReview 2:\nThis was supposed to be a \u201conce in a lifetime\u201d stay at one of the most renowned hotels in Manhattan. I made the reservation for three nights using my Hilton Honors points (50,000 per night) that took 8 years to collect. As a current Gold Honors level, I was anticipating some consideration towards an upgrade \u2013 it didn\u2019t happen. We ended up in a tiny room with no view of anything except another part of the hotel just a few yards away. The mattress was lumpy and uncomfortable; the bathroom was very small and cramped. There was also an odor of pet residue in the room. I can tell you that there are probably better rooms, but you\u2019d better be prepared to pay through the nose and do not expect any consideration for an upgrade unless you are a Diamond level. Since we had an early flight the last morning we also reserved a room at the Hampton Inn at LaGuardia Airport and was much more please with the room and service.\n\nReview 3:\nI'm going to keep this short but i still can't believe this hotel would have a room like this and treat a hilton member this way. The lobby was really nice, a bit dated but its all marble and nice, the parking was expensive, the service was pretty good, the location was great. Now the room, i used hilton points to stay here so i didn't expect much except that considering the name i was looking for a nice experience. Our room faced an airconditioner unit on top of an asphalt roof, the TV was as old as the marble in the lobby, and the bed was so old i think George Washington may have slept on it. Enough said, i could not believe this hotel has a room like this....amazingly bad room.\n\nReview 4:\nI visited with my son in March of 2011. Room was very nice, a bit dated, but very spacious. Hotel location is a tad too remote for my taste - no \"fast-food\" restaurants (or any restaurants acutally) or neighborhood food stores very near. There is a Starbucks location in the lobby of the hotel, which helped in the mornings since there is no coffee machine in the guest rooms. The hotel is quite beautiful and rich in history and I enjoyed my stay there very much. Sitting in the lobby and watching the \"parade\" of tourists was very entertaining. Restaurants were good but very pricey - after all it is the Waldorf!\n\nReview 5:\nThe service in this hotel is definitely top notch. We stayed in a mini suite, and it was very roomy. Had some friends in a regular room, and it was kind of cozy. I guess since it is New York, space is kind of limited. Ate a few times in the lobby restaurant, food was reasonably good, but quite expensve(even by NY standards). $25 for a tiny Waldorf salad!\n\nReview 6:\nStayed a few times there. Each time scored a room upgrade thanks to HHonors status (good) but room was slightly worn out and the air conditioning was never very efficient (particularly in winter) Location is pretty nice yet not very close to the most lively and touristic areas. However the experience is worth it at least to enjoy the amazing lobby of the hotel and to experience the once legendary Waldorf-Astoria... Value for money is so-so except if you find a good package deal, but to try at least once.\n\nReview 7:\nHad a great 3 night stay at the Waldorf Astoria with my wife. Couldn't get over the friendliness of the staff, the elegance of the hotel, a fabulous room and the quality of the food. The staff noticed it was my wife's birthday and on the second day of our stay we returned to our room to find a nice bottle of Cava (complimentary) to celebrate. Couldn't fault the hotel....one of the best hotels in the World.\n\nReview 8:\nThe rooms are dated and unimpressive and the service is poor. There are many great hotels in NYC. This is no longer one of them.\n\nReview 9:\nAlways wanted to stay at The Waldorf. Everytime in NYC I wandered its lobby and looked upon its clock, its guests, its personnel. We booked Park Av room, a large and very comfortable room. Classic and technologic. We really enjoyded it!\n\nReview 10:\nStayed for 5 nights with my Wife and 2 teenage daughters. It's a nice Hotel with really nice staff. Just a couple of observations, watch out for the people selling \"Studio 57\" Hilton timeshare in the lobby, they are all very polite but it is timeshare. Also we had no safe in the room but there are saftey deposit boxes behind reception where you can lock valuables, the lady who runs this was delightful and very helpful. Avoid Oscars for breakfast unless you want to pay \u20ac160 plus tip for 4 of you. It is an impressive place with a justifiably impressive reputation.\n\nReview 11:\nStayed a few days and found the\" superior room\" shabby with a bath tub with a large chip (5 inches radius). Well past it's prime! !\n\nReview 12:\nMy husband and I stayed at the Waldorf for 5 nights over the New Year period. There is absolutely nothing for us to fault! The service, from check-in to check-out, was superb. Our bedroom was spacious and clean. It didn't have the best view - but we were only there in the evening when the curtains/blinds are closed anyway! Our room was tidied and made-up daily. The hotel is in an excellent location. We were able to explore uptown and downtown with ease and the concierge were more than happy to suggest how to get about and could also recommend sights/restaurants for us to visit. I admit that the bars and restaurants in the hotel are expensive, but there are many other places within walking distance to eat and drink in instead. Am looking into going there again this year too. We had a wonderful time.\n\nReview 13:\nStayed at this hotel for a couple of days beginning of june with family and everything was wrong from top to bottom. First the rooms are extremely old-fashioned, and dirty. On the second night the toilet flush could not stop flushing resulting in a complete flooding of the room....when we called the front desk they just said \"yes we will come\"...and we waited for 30 minutes!!!!!!!! We were late for dinner so we had to leave but they say it will be fixed...did not bother offering a new room since ours was flooded...when we return the room had been cleaned - somehow - but the smell was still there! Next night the same problem occured and the same experience! no one coming before half and hour! incredible for a hotel that pretends to be a 5 star!! Definitely not worth the price! will never come back! !\n\nReview 14:\nWe were treated fantastic from the beginning when we met Katelin (sp?) at the reception who was very professional, courteous, polite, friendly & respectful. Every morning at breakfast, we requested Daria who served us quickly, efficiently, kindly & with a smile. We look forward to returning! !\n\nReview 15:\nThere are numerous hotels in Manhatan that speak NYC, but over the years no hotel consistently whispers the decadence of living and travel like the Waldorf. This year we stayed at the Waldorf prior to the Thanksgiving Day parade and enjoyed brunch immediately following the popular holiday festivities. The Waldorf has wonderful suites that capture old world charm with modern conveniences. The moment you're limo or cab pulls up to this property you are spoiled rotten. The lobby is more disjointed with shorter ceilings the newer hotels, but this isn't a negative. The hotel is charming and welcoming with sophistication and class. I know this hotel doesn't do everything right, but I find happiness here on every visit including this one.\n\nReview 16:\nI stayed here many years ago on my first trip to New York in 2004 and was suitably impressed with the hotel back then. I returned there last year in March and I am delighted to say that the hotel is still as impressive as it seemed to me on my first trip. The room we had, by New York standards, can only be described as huge. No exaggeration. The sleep quality is also second to none in this hotel. The room was clean and tidy and well appointed. The only issue that we had throughout the trip was with the in-room WiFi but as a result of the problem we were not charged upon checkout without any question from staff. Yes the hotel in some ways looks a little dated but this only adds to the charm of it. I would certainly return for a 3rd stay without hesitation. Its also in a fantastic location and within walking distance of most of the main attractions and shops.\n\nReview 17:\nWent in August 2004 for 3 nights. Blown away by the Doorman, Lobby and the whole of the opulent groundfloor. Exactly what you expected it would be. Door staff hold umbrellas if its raining and all that stuff. Easy walk to most things and cabs everywhere for the lazy !! BUT (and its a big BUT) the rooms and hallways to the rooms are in desperate need of a refurb in some parts. Dissapointing after the impression from outside and that groundfloor. Staff were excellent except the Maintenance side, we reported a non-working toilet 3 X in those 3 days and they didnt manage to fix it at all. Filled out a complaint card and 6 months later still nothing. 1 night is an experience I can recommend, but theres better for the money\n\nReview 18:\nAn absolutely amazing hotel the staff and service were fantastic. We loved the hotel and the history that is part of this wonderful landmark. We will definitely be coming back.\n\nReview 19:\nthe Waldorf could use some updating and the Bull & Bear Restaurant is so ridiculously bad. the wait staff is totally disorganized-i had to get up and find the maitre d to tell him I had a show to see and needed to leave in 1 1/2 hrs. My oysters were bad and the rest of the meal was ok but took so long to arrive! Several times I had to flag down a waiter and sw another table doing the same thing. I barely made it out on time!\n\nReview 20:\nBeen to the best hotels in the world. This doesn't compare with the worst. Must trade on reputation of days gone by. Not a place for families. Pay for everything incl cartoons on TV. Wrong side of town. Unapproachable front dest staff with attitude. Gave me apology and free upgrade for next time but wouldnt take it if you paid me. Really disappointing dusty, musty and lousy Very very expensive for every little item. Hairdresser in hotel was so hopeless and so expensive that I could have paid for 10 hairdos elsewhere . Nonethess hotel offers nothing and just feel as tough youve been ripped off. Stay away if you have a family with you\n\nReview 21:\nThe Waldorf Astoria is a legendary hotel. I have been there before but my short stay to see New York City again and the Yankees (September 25) was very nice. As I walked in, I asked for a room with the nicest view possible. Even though my reservation was for a standard deluxe king size room at a reduced price, they gave me a Park Avenue room with a fireplace in it. Check-in was very friendly and really helpful. The room was beautiful with a traditional decor and a marble bathroom. It was very clean and comfortable. After a long day visiting the city, it's great to be able to relax in an enjoyable room. The location of the hotel is a real plus with Grand Central Terminal and Rockefeller Center two blocks away. It is also impressive to look at the hotel and its history with many pictures of well-know guests displayed everywhere in the hotel. Despite this great history, the hotel staff is down to earth and very efficient. I have only praise for this hotel after my stay. I strongly recommend it!\n\nReview 22:\nConsidering this places reputation I was far from impressed with the service levels. Check in was a disgrace and not organised. Maids left our room door open when they'd finished cleaning and overall, we felt it was poor value for money. Won't stay here next time.\n\nReview 23:\nWe spent two nights in the Waldorf in April. It was two nights too many! While I'm sure the hotel was once the most stylish and fashionable place in New York city, it has now really passed it's prime. The rooms and furnishings are old, grubby and smelly. The bathrooms have clearly not been renovated in decades - old stained baths, mildewed shower curtains, discoloured tiles and mirrors. The entire corridor on our floor of the hotel had a disgusting smell for the duration of our trip. We compalined about our room and were shown to another equally dated and grubby bedroom. Needless to say we declined and were instead given tokens for a complimentary buffet breakfast. The breakfast is extremely poor. Very small selection, an over-crowded room and bad service. The hotel lobby is absolutely stunning, and the location is perfect for Fifth Avenus shopping. But these are the only good points unfortunately. We will NOT be returning.\n\nReview 24:\nOn arrival our check-in was warm, friendly and efficient. Our room was extremely comfortable, well-appointed and spotlessly clean. Breakfast was excellent. The building itself and furnishing exude a wonderful ambiance of nostalgia which along with an outstanding level of service from all the staff we encountered made for an immensely enjoyable stay. Its location is great for exploring the best that New York has to offer as well.\n\nReview 25:\nwe stayed at waldorf on the 7th oct to 9th oct 2011 and i will have to say it was one of the worst hotels we ever stayed at, we booked a junior suite and it was dirty dull boring and totally overpriced, was looking at some of your reviews and i think we might have stayed at different hotel but no we stayed at waldorf, we also felt the staff were average and food was very average we stayed for brunch on sunday at a cost of 220 for two and to be honest we would have been better going to local diner for something to eat. we also have travelled around the world from s,a to new zeland to london. cheers cody\n\nReview 26:\nStayed on Sept 11 & 12. It was our 40th Wedding Anniversary. When I called to re-confirm I mentioned it. We arrived and checked in and went to our room (1414). It was very large, great view of Park Ave. It had a large marble bath. In the closet there were two Bathrobes (very plush) and bath towels that were as large as beach towels ,also very thick. We were very impressed. The room was immaculate with thick wool carpeting,rich furniture and a marble fireplace. After resting the doorbell rang (It is so much nicer than knocking) and it was a waiter with a bottle of champagne on ice with two glasses and a card from the manager wishing ua a Happy 40th Anniversary. This was our first time at the Waldorf. Imagine how they treat their Regulars??? We will also be writing the Manager. For the Price. If you want to be treated like ROYALTY chose the Waldorf. We will be back for our 45th.\n\nReview 27:\nI stayed here for a week for the New Year's holiday for 2006 and it was great! I could not ask for a better New York experience. The staff service from the door men to house keeping was excellent they treat you as if you are royalty. The rooms are great (I stayed on the 12th floor)with a view of the small cathedral on Park Ave. There is one thing I must mention, that is the room service is quite expensive but the food is tasty I recommend the banana and pecan waffles! Also There is a great place in the Waldorf that is affordable and delicious called Oscar's and I would recommend eating there or visiting the hotdog vendor just to the right of the Park Ave. entrance. All and all this is a great hotel that knows how to treat you and that is extremly elegant.\n\nReview 28:\nWe have stayed at the same property several years ago and thought it might have some renovations. Unfortunately the room we were assigned needed definitely some touch-ups, especially bathroom and closet areas. Furthermore the room service was to our great disappointment. We asked for an electric water kettle as we traveled with our daughter and needed hot boiling water to sterilize her bottle. We were first disappointed by the answer that there wasn't any and but then delighted by the answer that they would bring us some hot water whenever we asked for. We asked 3 times. The first time it took about 25minutes to get some hot drinking water and the staff who brought up the water wasn't happy at all. The second time it took about15 minutes, which was acceptable. The third time we waited more than 40 minutes. I think if I asked for hot water from this so-called 5star property within 20 minutes, it isn't too much expected. It is sad that you booked a such well-known hotel and got to learn that their services still needs a lot of improvment.\n\nReview 29:\nCheck-in was great. Fast and efficient. Lobby is beautiful, so are the shops. The room was small, cramped and showed its age. The bellman at check-in were non existant, and finally took our bags out of the car after about a 5-7 minute wait. Getting the car was worse. It took 45 minutes after I called down for them to get my vehicle. And of course the cost was $45.00 a day. If this hotel did not have the name Waldorf Astoria, I do not thing it could survive in the NYC market. Stay at the New York Hilton on 53rd and sixth ave.\n\nReview 30:\nThe architecture and decor in the main lobby is a must. This did make the stay there worth while. However, the staff were extrenely arrogant and patronising and it made us feel slightly inferior - not something we wanted to feel when we were paying $1000 for 4 night's stay. The room itself was small, dark and with a terrible view. The sink in the bathroom needed a complete overhaul and this, along with other nuances, marred our stay at this majestic landmark.\n\nReview 31:\ndecided to stay here as never been to NY before. Room was old and tatty. Definitely not worth what was paid for. Bathroom wall cracking.. I think they dont think its worth updating the hotel as people would pay to stay in a landmark. Hilton have definitely lowered their standards here. Hotel was central.\n\nReview 32:\nI have always wanted to stay at this famous hotel, and am extremely glad that I did. The ambiance is incredible, and the service is certainly 5 star. If you are looking for a classic New York experience, the Waldorf is the place to stay.\n\nReview 33:\nI stayed in the Waldorf Astoria during my holiday trip in 2002. I was expecting a great hotel with superior service etc. The hall and reception was grand and beautiful old fashioned. The rest was terrible! The service was bad - I asked for the executive floor and I was denied to access the floor. I was Diamond HH-Member at that time! Also the day to day service was not good - bearish and slow! The room was not nice. The furniture was scratched and partly broken - at the desk my girl friend wrote \"dirty\"into the dust. We asked them to clean the room nothing happenedAfter six nights we still could read \"dirty\". All in all the Waldorf was one of the worst hotels I stayed!\n\nReview 34:\nGood location convenient to Roc Center, 5th Ave but not Times Sq. Beautiful architecture but very tired furnishings. Lobby was a sight but some armchairs were threadbare - not what one would expect. Public area size didn't seem large enough. Service was befitting the standard of the hotel; bar was expensive - $31 for domestic beer and (dirty) martini; before tip. Food was exceptional. King upgraded room was good size; bathroom was small. 3x3 shower with good ventilation, small and shallow vanity. Reception touted the bath as renovated but that was years ago. Outdated furnishings darkened room with no view and included heavy draperies, old carpet and chair. Bed/pillows on the king were exceptional. Overall, she's an old, charming hotel beyond overdue for an update. Diamond upgrade was room, 2 drinks in bar and coffee/juice and pastry at hotel Starbucks.\n\nReview 35:\nWe were two couples traveling to NYC to see some Jazz and Broadway shows. We decided that if you are going to stay in NYC, why not stay somewhere fun, historic, well located and safe. The Waldorf was the place. The rooms were huge and had a historic sort of elegance. Though we didn't spend that much time in our rooms, the time we did spend was fabulous. The beds were extremely comfortable (and we have \"back issues\"), the rooms clean, service was great. The hotel itself is an historic site and features Cole Porter's piano in the lobby! Though one might think the Waldorf is too expensive, it really isn't that much more than most quality hotels in New York. We will definitely stay here again. The only expense we didn't enjoy was for parking....but we got what we payed for....our cars were safe, no worries, returned to us promptly etc.....NYC parking is always a problem.\n\nReview 36:\nI have been staying at the Waldorf since 1996 and I have to come to the realization that it just is not what it used to be. The rooms quite frankly are dirty. I understand NYC rooms are not large and that there is a level of charm in the city's hotels. Another issue was the hotel lobby. I was in the lobby (where Cole Porter's piano sits) and I overheard two ladies soliciting two men. It was very disturbing. I went to the hotel security and the answer he gave me led me to beleive this is an ongoing problem....I am not naive but....get the street walkers out of the lobby please!!!! The service is really bad too.\n\nReview 37:\nafter searching for the \"perfect\" hotel getaway, I choosed the waldorf. I read all previous reviews and went with an open mind. I couldnt have selected a more beautiful, well appointed hotel, it still has all the glamour and history I was expecting. Our room was upgraded to a suite, the appointments were gorgeous, the bed fabulous, linens perfect, this room had it all. I was very pleased with the selection. The front checking was wonderful, easy, fast, the desk staff was friendly, smiling, happy to be working at such a classic hotel. When asking for anything every staff member was friendly and willing to go the extra, I had a wonderful stay at such a fabulous hotel, I would go again, without a doubt.\n\nReview 38:\nWe stayed at the hotel for Friday and Saturday night for my husband's 50th law school reunion from Columbia U. We were in a short line but a hotel clerk could see my husband was having a problem standing so they ushered us into the Hilton diamond office with no wait at all. We were treated wonderfully and given a very nice room. Everyone at the hotel was so friendly and nice. Our room was great. Service was great. The hotel is elegant and beautiful. They sent us a bottle of champagne and chocolate covered strawberries to celebrate my husband's law school reunion. I can't say enough nice things about this hotel including location\n\nReview 39:\nWe booked a 5 nights stay at the end of August at the famous Waldorf Astoria. The Waldorf is a nice hotel, but it is faded glory. Although the reception area is beautiful, the standard hotel rooms are old and you see the wear and tear of the past decades. The location of the hotel is superb. The continental breakfast in the hotel (@ $20) is below every level. Nevertheless we had a pleasent stay at the Waldorf and went for the experience in stead of a real 5 star hotel.\n\nReview 40:\nStayed at the Waldorf on short notice after the boutique hotel we origanlly had reserved proved unacceptable. Got a very competitive rate on the concierge floor. The continental breakfast was great and a real value. Concierge got us a reservation same night at a restaurant after we were told by the restaurant that reservations needed to be made 2 weeks in advance. Only minor negative is the cost of room service ($18 for a pot of coffee), but hey its New York.\n\nReview 41:\nA beautiful hotel in a perfect position to see everything in New York. Serves the best breakfasts ever.\n\nReview 42:\nWas offered a \"luxury suite\" to compensate for previously very substandard accommodations e.g. peeling paint (probably lead), unclean room, furniture missing parts, etc. Some of the pictures already on the site pretty much tell the story. The \"luxury\" suite was nothing like their brochures would have you believe. Old 60's era furniture, utterly unclean. The kitchenette still had spilled coffee from the previous occupant and the stove? Didn't look like it had been cleaned in years. Grunge and leftover food. It was downright gross. Ruined my anniversary.\n\nReview 43:\nTook my mom for her birthday. Was given an upgrade to a suite. View of Park Avenue. All staff polite, incredible to deal with. A must stay hotel. Location is perfect!\n\nReview 44:\nwe had a truly unpleasant stay. Nine days in a small noised room without a view for 300 $/day! and with room'wifi only after my strong request after the 4\u00b0 day! for this price during 9 days it's possible to have a pleasant suite with jacuzzi and kitchinette in all midtown 5 star hotels. Never more!\n\nReview 45:\nWe stayed at the Waldorf for 3 nights during December 2011. Lobby is beautiful and was lavishly decorated for Christmas. However, our room was in major need of repairs. Very small (which is ok), old bathroom with peeling paint on the ceiling. Old tub with strange shower set-up. Tiles missing behind the sink and covered with vinyl. Only the heat worked and the room was very hot (thankfully the windows open). It seems like there are updated rooms, but for $500 per night, I expected better. Bellman took over an hour to deliver our bags to our room so that was time wasted for us. Probably the biggest issue for me was getting our bill at the end of our stay to find that we were charged about $9 per 12 oz bottle of water that we drank in the room. I accept that hotels mark up these products, but $9 for a 12 oz bottle is insane. Much, much better choices in NYC.\n\nReview 46:\nTotal over rated hotel that has seen its date and time and needs to be shut down to preserve its brand. Follow the example of great iconic hotels - The Plaza, The Savoy who spent millions $$ to renovate and come back out with a splash. Unless your company is paying for the room , dont stay here. You can do so much better. Creeky bed,Ac unit that makes too much noise, boring bed,doors that slam, restriction about after 6pm proper attire in the lobby (Who is payingm,here?) water temp that is way too hot,small room,awful decor, bath tub turned backways - should i really go on. You can truly know an awful hotel when you check out and the receptionist does not ask HOW WAS YOUR STAY?! Use that as to confirm your thinking. Way too many staff milling around doing nothing, looking over people. This has got to be the most overhyped hotel I have ever visited. No offence, maybe its for the over 60yr old crowd but you can so much better with so much better hotels in NYC. The amount of people at reception waiting to change rooms for many faults is deplorable.\n\nReview 47:\nI have been staying at the Waldorf for over ten years and will never stay anyplace else in the city. It is truly a classic hotel unlike any other. Jackie in diamond registration and Sonny in Sir Harrys are great! I am already looking forward to my next stay at the Waldorf and I just left!\n\nReview 48:\nI booked a room here via Priceline. The room was the smallest room I've ever had in NYC and it had a musty, moldy smell. I would not stay here again!! Having said that, I may have been given one of the worst rooms since I booked on Priceline. The lobby is grand and you feel sort of special being part of the history that comes along with this hotel, but do yourself a favour and stay somewhere newer and nicer and just stop by this hotel for a drink or two.\n\nReview 49:\nI stayed here recently for 3 nights... this hotel is beautiful, however i found that everything in there was quite old and dare i even say a little tatty... we paid 600.00 dollars a night for a small suite, and even though it was a large space, the furniture was well used and i think for that sort of money it should be perfect...... checking in was a nightmare and the staff didnt smile so much, but overall, had a good stay, but would probably go for something a little more modern next time.\n\nReview 50:\nAfter reading the reports on Trip Advisor we were very apprehensive about the hotel. On arrival the check in was efficient, helpful and polite. The room and facilities were excellent. All the staff we met were friendly. Our regret was we didn`t get to eat at this beautiful hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28413, "query_start_index": 28415, "query_end_index": 28415, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 347, 1280, 1981, 2608, 2976, 3497, 3918, 4058, 4306, 4887, 5031, 5853, 6676, 6983, 7737, 8619, 9359, 9548, 9989, 10642, 11661, 11938, 12888, 13333, 13955, 14857, 15635, 16700, 17243, 17719, 18037, 18287, 18977, 19854, 20746, 21376, 22098, 22747, 23233, 23709, 23825, 24396, 24575, 24887, 25767, 26841, 27143, 27614, 28122]}
{"id": "2515711", "pid": "2515711", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nOver priced small room. Took FOREVER for room service and when we finally got the food we had to send it back because it was COLD! You have to pay for parking or vellet any which way you go. LOTS of hidden fees! Beautiful views of SD though.\n\nReview 2:\nCheck-in took 45 mins., then my room wasn't ready at check-in time, was offered a room in another bldg. \"right next door\" or a two-hr. wait for my room. The bldg. \"next door\" is actually about 1/2 mile away and has very limited services, internet service is really poor and only available in certain parts of the hotel, no pool, no coffee shop (when I asked about a Starbucks in the bldg. they referred me to the in-room coffee). There is a shuttle between the main hotel and the satellite hotel......but it takes you to the main hotel via the airport!! Very poor service all-round and obvious it starts with the management. By the way, this hotel is right next to the airport so you will need earplugs if you still decide to give it a try.\n\nReview 3:\nI called to book this hotel and when the man I was talking with thought I was not going to book due to high price he hung up on me - does not bode well for this hotel if their reservations staff are rude! Terrible.\n\nReview 4:\nI was at a convention and booked a room through my organization. I had a good rate and booked the lowest priced room. I also have special needs and asked to be near an elevator. My room was comfortable, a beautiful balcony with a view of the Coronado Bridge and the bay with sailboats. San Diego is quite a magical city to begin with. I went to sleep in a bed that felt like I was on a cloud, I seriously wanted to duplicate it at home! There were thousands of people at the hotel, but in my room it was absolutely quiet! I was so amazed. I have traveled around the world and slept in everything from 5 stars to pensions, this was like a home away from home.\n\nReview 5:\nI experienced the worst treatment from management and housekeeping..... It took management 35 minutes at check-out to come to try to address the issues. I still had to call the corporate office to get the issue resolved.... almost missing my flight in the process.. find a different hotel!\n\nReview 6:\nI was a little worried due to the varied reviews of the property. I had a great experience all around, particularly in all of the areas that seemed to have been problems for other visitors. It might have been the time of year, though as I know busy seasons tend to show in the service one receives. Hospitality was professional and friendly, room was clean (I immediately checked everything that other guests had reported problems with - bathrooms, carpet, linens, which were all spotless). Room service was prompt (even faster than they promised for one dinner on a Friday night! ), food was good. I upgraded to a Club room which was totally worth it. Beautiful view and room, great Club food and drink, along with ambience of the Club. Again, may have been time of year because everything was quite smooth and nice.\n\nReview 7:\nI have spent 6 nights at this hotel for a conference, and I have to say that the quality of the service is very poor. I had to change my room as the first one had not been cleaned (hairs on bathroom's floor, sticky desk), check-in was very long, room was \"cleaned\" at 3pm, free internet access not working properly etc.... The hotel offers you a voucher if you decline the cleaning for environmental purpose but most probably it is more a question of lack of staff. The hotel is located very close from airport, so convenient for one night but quite far from dowtown.\n\nReview 8:\nAlthough we stayed at this hotel for 1 night, it was an amazing experience.The hotel is very close to the airport and the views are awesome. Select a room with a city, marina and a bay view and watch the view from a higher floor. The hotel staff are friendly and this is undoubtedly one of the best hotels we have stayed in recent times.\n\nReview 9:\nI reserved a room with a view over the phone and was promised a nice room one month in advance. Upon arrival we were told, \"we can't guarantee rooms, but you can have one on the other side, the view of the airport is beautiful\". Maybe someone should remind these beautiful minds what the definition of a reservation is! No effort was made to accommodate us, and our trip was ruined. I hope this doesn't happen to others, they are taking advantage of people who don't want to look like schmucks and complain!\n\nReview 10:\nI attended a conference at this hotel. Great facilities, restaurants and friendly staff. If I have any complaints I have to say paying over $10 per day for interernet is a little steep nowadays.\n\nReview 11:\nStayed here recently and found everything thing to be very nice. Easy shuttle pick-up/drop-off at airport, very friendly staff, clean room with a great view of the harbor. I have stayed here in the past for both business and quick San Diego weekend getaways and have never been disappointed. Will definately stay here again, especially when chartering a boat as it is a short 3 minute walk to the docks.\n\nReview 12:\nI stayed in the Marina Tower for 5 nights for a conference. The location is directly across the street from the San Diego Airport. The rooms are well appointed and cozy. My room had a small balcony which was nice to let fresh air in. Some nights I could hear planes fly by, but not more than a couple times. The bathroom was clean and the huge showerhead was like rainfall. Starbucks coffees and teas in room. The grounds are well kept, it was nice to walk around the Marina when the sun was out. I ate at the Harbor's Edge Restaurant as part of the conference. The breakfast buffet was great - eggs, bacon, sausage, pastries, FRESH fruit and more. Had lunch there a couple of times, too. The burger was alright, nothing special. They give you your condiments in individual jars, which was sanitary, but I felt like I wasted a lot of it. The biggest con about the hotel is how nothing is included. Self-parking and internet add a significant amount to the price of the hotel.\n\nReview 13:\nBeware....Got a great deal on THE SHERATON MARINA WEBSITE....got to the fron t desk, it was a 2 night stay...but when the person at the front desk noticed the price I got OFF OF THE SHERATON MARINA WEBSITE, they told me that I was only booked for 1 night...I set them straight...Then I was put in a room that does not look like the picture of the room I booked...Not cool...\n\nReview 14:\nAccomodations, customer service, meals, and surrondings were excellent. Views form the rooms give an ice view of the amrina and pools. If your interested in being close to the airport - Perfect-, if not, this hotel might not be the ulitmamte choice.\n\nReview 15:\nThis hotel is amazing! Great value too. The only downside is the cab fare to get to/from the city. It's a little out of the city. But, it made it all the more better! It was such a quiet location. Nice spot to watch the yachts sailing the waters on sunset. The rooms are lovely and spacious. But the pool and spa area is FANTASTIC! Would highly recommend to anybody thinking of staying here.\n\nReview 16:\nI stayed here because it was the location of our convention. The bed wa comfy, but there was one problem after the next. Remote didn't work, Shrek 2 was corrupted and overlaid with porn (a negative? ), the first minute of a local call cost $13.00, and the shower curtains are cheap. It's as if the hotel couldn't decide if it wanted to be high class with its 'service promise' or a budget hotel where all the added expense is nickled-and-dimed out of you: phone calls, parking, health club access, etc. The room had stained carpets and felt dingy. I'd choose not to stay here again, and I'll probably skip all Sheratons. One star performance: Chris, the bartender and server in the italian restaurant onsite, is great. I was shocked to find great food and service in this restaurant with the days of disappointment experienced at the hotel.\n\nReview 17:\nI was rather disappointed by this hotel. The location and views were great but that is were the positives end. The bed was very comfortable, but there were what appeared to be blood stains on our sheets. The cleanliness of the hotel I would say to be below average and our shower curtain was also stained pink at the bottom. But, the worst aspect of the hotel had to be the noise. It was the noisiest hotel I have ever stayed at. I felt like I was in a college dorm again. I don't know if it was the guests that were there when we were or that their walls and windows are paper thin, but it made for a bad stay.\n\nReview 18:\nI and my son stayed in the tower one night. Nove 29-30 part of a wedding party. ( I have a receipt.) My Rep. was Kory. Her attitude and disposition was terrible. I was sent to room 388, I opened the door, a man jump from the bed. I went back to Kory and told her there was a man in our room. Her answer was, you are the only one booked in that room. I am telling her there's a man there and she's insisting no one should be there. Our room #194 had no exhaust in the btroom and there was mold at the top of the shower. At check out I bought the issue up and was told about security, computer mix-up and such. Too much information. She never apologized. It seem the problem was my fault. Will never stay there again.\n\nReview 19:\nThis is not a good hotel to hold a conference. It is convienent to the airport but once there you must take an expensive cab to go anywhere. The hotel food is expensive , $10.00 for a bowl of oatmeal! If you want to eat anywhere else, you must take a cab. It is NOT close to any other services. Internet is ONLY available for a charge of 11.95 per Day in your room. The lobby does have free wireless but only had about two plugs which was very inadequate for 1000 peopke attending a conference. I would not reccommend holding a conference here - you may pay a little bit more to be downtown but you will not have to take a cab and you will have better food choices\n\nReview 20:\nStaying in the Bay Tower. Hotel parking is very limited and costly. The room was nice until you start to hear the noise around bedtime. Toilet flushed like a cruise ship and you could also hear the bathroom noise from other guests. Airport noise was not too bad, not much can be done about that. I have stayed at other Sheraton properties and have been pleased with the hotel. This property to me does not measure up to the name. Staff was nice at both towers and friendly, no complaints there. They should not charge for internet use. Other lower priced properties don't charge. I was very disappointed about the $11.95 fee.\n\nReview 21:\nWe stayed at this hotel Christmas Eve while visiting the Rock church and the Zoo. Just a few minutes drive from the Zoo. I booked the room on a last minute deal and got the room for 1/2 price. This is a fantastic place! We choose a Bay view rm. It had an awesome view of the city and was spectacular at night. Our rm. was also awesome, with a balcony overlooking the Bay and city. We were able to leave the slider open at night. Bath rm. was exceptional and the bed was perfect for a good night sleep. They also provided a coffee maker with starbucks coffee, (not often seen in a hotel rm.) They also have a Starbuck in the lobby,(I didn't have to drive for my morning fix!) The only negitive was the parking lot. Paid $10 per day and had to walk past the paved lot to a gravel lot way to the rear of the building. Sort of what you might expect at a truck stop! I left only because of the loudness of the airport and the smell of jet fuel in the morning.\n\nReview 22:\nUnderstaffed check-in desk at peak time (7 pm) $20 self-parking includes very poorly lit parking lot and a long walk (the hotel was all too quick to point out that it wasnt their problem because the parking lot is managed by a third party). Valet is only $6 more (plus tip). Ignored by wait staff when attempting to order in the sports bar in the lobby. In their defense it was understaffed for the number of people in the bar, but they did wait on someone else first who came in after I did. The room was clean and comfortable althought the \"lanai room\" I had was downstairs and had no view. Avoid these rooms if possible. For the price ($189 per night) this could have been better.\n\nReview 23:\nWe stayed for 2 nights during a recent visit to San Diego. Given the price we paid, I was disapointed to be given a room in the \"Lanai\" section of the hotel which appears to be an old, converted motor lodge. The rooms were old, musty and overlooked the airport runway (constant noise from 6:00AM - midnight). Overall the lobby, tower rooms, and pool area were nice, but I would recommend avoiding the Lanai section.\n\nReview 24:\nI recently took a day trip with friends and we stopped into the spa at the Sheraton for massages and some relaxation, and it was amazing! The staff was extremely helpful, the spa director personally came out to greet us and ensured we had any and everything we needed through the afternoon, the front desk attendant was extremely pleasant and helpful and the masseuse (I had Gary, highly recommend!) was spectacular. After my hour massage, I was so relaxed I didn't want to get up! Afterward my friends and I hung out by the hot tub and pool for the remainder of the afternoon which was great to continue our day of relaxation. The hot tub was spacious and the pool temperature was just right, plus, not too mention the great view of marina...it doesn't get much better than that! All in all it was probably one of the most relaxing days I have ever had and I can't wait to plan the next visit.\n\nReview 25:\nI reserved two rooms for a 3 night stay at the Sheraton San Diego Hotel and Marina. Our party was relegated to the Bay Tower, which was an older building, sadly in need of a face-lift. Very disappointing in appearance, cleanliness and amenities. What was truly surprising was the \"couldn't care less\" attitude shown by the staff. We would have to call the front desk numerous times to get even the most basic things [eg. previous occupant had left the room safe locked]. The gift shop was open for only a few hours over the entirety of our stay, which was unfortunate given that the hotel is isolated from any stores. The business centre's printer didn't work, which staff knew about but didn't bother to post a sign, or even tell any of the guests who were attempting to use the equipment. I run a health care service organization and it is abundantly clear that there is a lack of oversight on the part of management. A very poor effort on the part of Sheraton.\n\nReview 26:\nThis is a very nice and clean hotel. It is right on the Marina literally accross from the street from airport, yet we didn't hear any noise. One of the quiter hotels even when busy. Water views on both sides, so no matter where your room is the view is nice. Near downtown and the Zoo. However it is pretty far south of the nicer areas like La Jolla and Del Mar.\n\nReview 27:\nThe hotel was chosen because my wife was attending a conference there, with activities during 4 consecutive days. It is located just a few minutes from the airport and the hotel has an eficient shuttle service every 10-15 minutes to and from the airport. Rooms at Bay Tower are kind of 30% bigger than those at Marina Tower. We had 2 double beds. Great breakfast. No free internet in rooms, just in lobby. The shuttle can take you to the airport where there is a bus line to downtown reached in 10 minutes. Beautiful ambience. Nice decoration. Spacious. Some noise from helicopters of a Navy base at the other side of the bay.\n\nReview 28:\nExpect smallish rooms that are badly in need of remodeling. Shower is just a trickle, carpet is worn, TV is ten years old, etc. I paid extra for the club floor, on the top two floors of the hotel. However, my room overlooked the service area for the tent they had erected for a conference. There was noise of forklifts and trucks all day. I went to sleep to the sound of backup alarms every night. The club itself is physically attractive, but quite a rip-off. Don't expect free self-service drinks as in most such places. Everything is brought by a waiter. Alcoholic drinks are at regular hotel bar prices. Non-alcoholic drinks are free, but then they make a big show of presenting a zero bill on which you are supposed to include a tip, so unless you want to be a jerk you end up paying a high price for your free drinks. Breakfast and evening snacks are sparse and tired-looking. The location of this hotel is great. There's nothing here that a little demolition wouldn't fix.\n\nReview 29:\nStayed here for a conference having paid $250.00 a night - definitely not worth it. Rooms in Main tower had grotty dirty carpets and curtains. Finally moved to west tower where the rooms were new so much better but plumbing was being renovated - so inconsistent hot water and broken taps and loo plumbing. Plumbers and random people constantly walked in during the day to fix these. Overall if we had paid $99.00 a night - great but the price we paid we expected a lot more. Service did not make up for the hotel condition either - would def not stay there again.\n\nReview 30:\nI stayed in this hotel for about a week and I rate it as poor because of a service. I mean rooms are nice and clean, hotel has a pool and fitness center (I did not try those), but\u2026I had number of issues with a service. Firstly you will be required to pay for every single service you get \u2013 no free Internet (it costs almost 20$ a day! Crazy), no free breakfast and even I had to pay for my package handling! For a hotel that costs 200$ a day that is NOT acceptable. Also during a check out I had some objections on invoice I got. I was told that they will sort it out and let me know on email. Guess what \u2013 they charged me anyway without giving any information! This is not a 5* hotel service. It is a money printing machine.\n\nReview 31:\nThis is an old tired property that tries to pass as a 4 star hotel. The Lanai Building portion of this property offers a two star experience. Seriously, the folks at Starwood need to downgrade to a lesser brand and lower the rates. On the positive side, the staff was friendly and helpful and the lobby was well appointed. The problem is the room, hall ways, elevators look and feel like a Motel 6. If you are paying less than $100, then you are getting value for your money. There are much better options closer to downtown.\n\nReview 32:\nThe location is ok. For $196 a night I expected more. The ugly: $22 to self park in a dirt lot $15 buffalo nuggets at the bar that made Mc'Ds look good 2 inch gap under the joining room door which allowed noise and smoke to enter our room No refrigerator in the room Wi-Fi is not free in the room Noise from airport Pool closed at 5pm on Sat night $7 domestic beer Staff was indifferent Save yourself the trouble and $ and book somewhere else.\n\nReview 33:\nIt's a little far from San Diego downtown, but the views (especially if you can swing a Bay View room) are gorgeous. We preferred staying at the Bay Tower instead of the Marina Tower because it gave us a small hotel feel. The Marina Tower is good if you want ambience for business meetings. Nice, clean, comfortable rooms and a super friendly staff made our stay great. Highly recommended. The one reason to take away any points is the over-priced parking. Sheraton needs to reconsider this unreasonable surcharge.\n\nReview 34:\nBased on previous reviews, when I discovered that this was the hotel assigned to me by Priceline...I was scared! However, I was pleasantly surprised. Check in was smooth. Stayed in a room in the east tower adjacent property. The adjacent section seemed to be a little older then the main lobby building but definitly nicer looking then the outside of the east tower. Room was not extravegant but clean and modern looking. Very comfortable bed and pillows. Sunday brunch was amazing! I'd go back just for the brunch. Walked all around the hotel and the grounds are very nice. Tennis courts, two pools, work out room and a game room kept my kids busy. I actually wished we were staying more then one night so we could enjoy the facilities more. Hotel is right on the marina so you get to enjoy the boats and the water. Excellent location, easy to get to Zoo, Gaslamp district, ect. I would definitly stay here again.\n\nReview 35:\nEverything was great! The Bay towers view was beautiful and peaceful. The bed and pillows were unbelievably comfortable... so comfortable my boyfriend and I ordered room service so we can could stay in bed a little longer and eat out on the balcony. We were also surprised by a $50 credit to use for food or beverages. Absolutely No complaints about our trip.\n\nReview 36:\nAll the staff and management have made our stay (my dog, Sugar) and I a very enjoyable experience. We truly appreciate everything that have been done for us. Thank YOU!! !\n\nReview 37:\nI stayed in the west tower of the Sheraton Marina San Diego for three days. Very attractive and clean room. The front desk is really helpful, the staff always try to help you! The view of the sea is incredible! Be sure to book a bay, not marina, view in the west tower (the east tower has not been renovated to my knowledge). Nice complementary appetizers for happy hour in the lounge where is available a free internet desk!\n\nReview 38:\nMy first time in SanDiego, CA. The environment was simply breathtaking! I enjoyed the views, the service, the courtesy of the workers, and the assistance received as needed. The weather was simply perfect, in the 60s, coming from an almost 100 degree environment. The hotel was clean, the food was good, and I enjoyed the vouchers too. Thanks for good customer service, way to go! Hope to be back. JA\n\nReview 39:\nThe hotel itself is rather nice. The only bummer is location for tourists. To use public transport you first get the hotels shuttle to the airport and then transfer to the local bus which can be time consuming.\n\nReview 40:\nMy wife, our 2 1/2 year old and myself stayed here back in late August for a late summer mini-vacation. Since we arrived on a Sunday night for a Mon-Tues stay, there were few 'tourists'. We basically shared the hotel with 850 members of a conference being held at the hotel while we were there. Based on reviews on 'Trip Advisor', we selected this hotel as part of our AAA packaged vacation (it included Sea World admission). We requested a East Tower (Main Tower) room with a view of the marina (see photos). Since we were there over a work week, we basically had the breakfast buffet to ourselves and all of the conference members had come and gone by the time we came downstairs. Close to Sea World, Zoo, Downtown and across the street from the airport. Location is great and sure beats the 'Hotel Circle' area (noisy freeway traffic at all hours). And a much better view! We were met by a nice, helpful staff and will enjoy a return visit to the hotel in the future. By the way, if you have kids, they'll love the huge fish tank in the lobby.\n\nReview 41:\nWe enjoyed our stay at the Sheraton. It has a nice ambiance with the sailboat theme in the Bay Tower. It was great to have a view of the bay and a nice balcony to enjoy it on if we wanted to. We didn't notice any airport noise. The room was also set up in a unique way compared to other hotels with the bed angled outward/diagonal which gave it a more homey feel than a hotel - random thing, but both my husband and I noticed and commented on it. The parking is easy, but a little pricey for being an outdoor lot. It was really a quiet, homey hotel and I would stay there again. You do have to drive to get to the heart of downtown, but being on the water still makes it a good location.\n\nReview 42:\nBeware the \"west tower\" if you're unlucky enough to be booked at this hotel. This Sheraton is basically a high rise motel with a good view (from some rooms). The scoop is there is the main building and a separate \"tower\" -- which is essentially another hotel taken over by Sheraton several years ago. The condition of the west tower is poor and the room decor and amenities poorer than poor. My room was so dirty I had to wipe obvious foreign matter off the walls with a wet towel. When I objected at check in to being placed in this Siberia, I was given the brush off and told the West tower was \"better\" because it used to be a Westin -- huh -- maybe during the Carter administration? Also, if you're attending a convention beware the check out -- there's a shuttle bus but it fills up quickly, leaving people with flights to catch walking the mile to the airport. Finally, if you're not into $20.00 breakfasts, you have the choice of a grim little deli nearby. Nothing, I repeat nothing, is within walking distance of either Sheraton tower.\n\nReview 43:\nThe entire stay was abolutely wonderful! The rooms, the staff, the service was exceptional! A very friendly and fun atmosphere, extremely family oriented. It was a wonderful stay!\n\nReview 44:\nWe got this hotel from Hotwire. After the name was revealed, I came to Trip Advisor, read the reviews and thought my anniversary trip was doomed. Of course, since I could not cancel it, we went and our experience was GREAT! We stayed in the Marina tower and the 8th floor. Our check-in was great! The customer service was excellent. The woman that checked us in told us upfront about the parking fees. She gave us alternative ways and costs to travel, let us check in at 11:00 am, and gave us a room with a great view! The concierge was fantastic. She suggested a great place for us to have lunch outside the hotel. The hotel was clean, beautiful, and quiet. We travel almost every weekend on business, so we know great hotel service. I was very pleased with the Sheraton. They treated us like we paid full price on the top level. I look foward to going back again.\n\nReview 45:\nExcellent staff that makes you feel welcome and comfortable from the moment you walk up tot he registration desk until you check out. Comfortable free access WiFi area, gorgeous views from the rooms.\n\nReview 46:\nTRAVELLERS BEWARE! This hotel will charge you for absolutely everything. Parking is $22/Day. Internet is $20/Day. A rollaway bed is $20/Day. This hotel charges absurd amounts of money for what other hotels provide for free. Sign on hotel entry doors state \"that the area, meaning the hotel, has cancer causing chemicals with some California State law number. .Absolutely true! I WILL NEVER EVER STAY HERE AGAIN! Do yourself a favour and don't waste your money.\n\nReview 47:\nWe stayed at the Sheraton San Diego Resort from March 19-March 24 and were thrilled with our choice!!! We had booked at Sheraton.com and had a great rate! We were on vacation for the week and stayed on the 11th floor in the west tower. We coudn't have been happier with the view of the naval habor with the carriers and other boats going by. The staff was friendly, courteous and we never had a problem with parking, the taking of the ticket was quick and easy. Being located on Habor Island Drive was an easy access to everything we wanted to do, although if staying here a car is a must. We had a great deal with a convertible for 12 days with Budget with unlimited miles for $250!The rooms were large, spacious, well cleaned while we were there and the front desk employees were friendly and helpful. When we arrived we did go check out the east tower, which I thought had a nice lobby and outside area. We never had time to go to any of the pools although they looked very nice.When going back we will stay at this hotel again!\n\nReview 48:\nWe left our cell phone charger in the room, I called the hotel Lost and Found dept two days later and spoke to Nicolas, who was very courteous on the phone, identified the item right away without any further description from me, and promptly had the item shipped back to our house. Great lost and found efficiency and honest housekeeping staff. Separately, however, I must point out that a young male employee who worked at the SPG Platinum and Gold check-in counter was rather less courteous, and did not have good grasp of how to treat loyal SPG Platinum guests, repeatedly failed to impress me with his attitude.\n\nReview 49:\nChecked in on Sept 1 after waiting about 20 minutes in line. Went up to our room on the 6th floor & put the key in the door, opened right up, walked in & saw a laptop & luggage on the floor. We left the room immediately. We went downstairs & asked for a manager. They told us it'd be about 10 minutes and offered a front desk clerk offered to help. I explained what I concern was. What they did for me was \"upgrade\" me by giving me a room 1 floor higher & gave me free breakfast. I didnt want/need an upgrade, I wanted this to be noted & addressed by the manager, not to be 1 floor higher & offered the same breakfast 3 days in a row. Had I not already paid for the hotel through Priceline, I would not have stayed there. I made sure we left our valuables in the car. I will not be Priceline'ing a \"4 Star\" hotel in the SDdowntown area again.\n\nReview 50:\nI was skeptical about staying at this hotel because of the some of the reviews i read here, but with some research I decided to take the chance and was pleasantly surprised, the hotel was clean, rooms were comfortable the view was great and the staff was amazingly friendly & helpful, although at check in the clerk did try to pull the old switcheroo and tell me my room was not available with the king size and they could put me somewhere else but thanks to a review I read here I didnt let them do that to us and told them I wanted the room with the view and the size of bed I paid for and I got just that, beware they might try this on you too cause another traveler had posted this too!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30008, "query_start_index": 30010, "query_end_index": 30010, "truncation_seperator": "... 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{"id": "89148", "pid": "89148", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI just spent 3 nights at the Monteleone and had a wonderful time. I was so impressed from the moment that I walked in. We had just come in from a cruise and got to the hotel about 10 am. I was just thinking to check my luggage and come back after check-in time, but they were able to give us a room right away. I had booked a standard double room on their website and didn't realize that it was for one bed. Since I was staying with my sister and my daughter, I needed 2 beds. They changed the reservation for me to an upgraded room (with a wonderful view of the Quarter) and didn't change the price. Every staff member that I came into contact with, the bellmen, the concierge, the maid, were wonderful. The buffet breakfast was delicious, and our waitress (I think her name is Lucille) was one of the best servers that I have ever had! The hotel was one block off of Bourbon, and an easy walk to the river, Jackson Square and the street car. I would stay there again in a heart beat! You will not be disappointed.\n\nReview 2:\nJust got back from New Orleans. Our stay at the Hotel Monteleone was just fine. The room was nice, no complaints. Make sure you ask for a room with a view, (may be an \"upgrade\"); certain wings of the hotel building are \"U\" shaped and the room windows face in toward each other. Everything about the hotel was very pretty, I just would have liked to stay in a hotel with more windows and sunlight and a nicer lounge area. The carousel bar was pretty, but small and the spinning I could do without!!! I'm really not complaining but to me a clean room is fine, it's the lobby, lounge, bar area that really make a hotel. We stayed with friends and we'd meet at a different hotel for a drink, instead of our own, before heading out. The Omni on St. Louis, and the Sonesta on Bourbon are places to check out if you enjoy a little relaxation and a nice cocktail before or after heading out into the fun of New Orleans! Go to Mr. B's across the street for lunch, a GREAT restaurant with a real old time \"business lunch\" feel.\n\nReview 3:\ngreat hotel great position unfortunately a let down for us, very poor room maid service we had been site seeing only to find room not cleaned [4pm] when we wished to rest before dinner. then the maid appeared looking for a tip. The hotel also let the room knowing the fridge did not work, for that sort of money it's just acceptable. Come on Monteleone pull your socks up\n\nReview 4:\nWe just returned from a wonderful weekend in New Orleans. We loved The Monteleone, great staff, make sure and check out the Carousel Bar, heavenly beds.... location, location\n\nReview 5:\nWe travelled from the UK to experience Mardi Gras at this expensive hotel, worth the price we thought. Not so sadly. On the plus side, as Mardi Gras is madness so there must be allowances for that, but be aware that the party carries on late into the night. So the location is wonderful if you want to party, a short walk from the parades and river front. Worth walking to the river and eating there too; and walking further up Bourbon St for more bars. On the downside when we asked for more teabags for our room they seemed to not want to give us any, we cannot be the only Brits to visit and ask for tea. They then would not send milk, we had to go back to our room, call room service and wait for it to be delivered. This is not what we expected from this calibre hotel; we got better service in Holiday Inns elsewhere. I would not stay there again, too pricey, service not up to standard but the location is wonderful if you want to party - and they do party! !\n\nReview 6:\nWe chose this hotel for many reasons. Historic, walking distance to French Quarter (not on Bourbon Street) and Streetcars, non-smoking. What an amazing experience. Our room was large, recently upgraded. Concierge was knowledgeable and helpful. But the most wonderful person at the hotel is Lucille, serving complimentary breakfast buffet in the Grand Salon. Lucille\u00e2\u20ac\u2122s friendliness and positive attitude, along with attention to detail allowed us to start each day with a smile on our face.\n\nReview 7:\nOkay so to start the Monteleone is beautiful. The staff was super friendly when we got in and the lobby is beautiful. They also have a great bar. The bad....walls are like paper. If you are a light sleeper this hotel is not for you. Sad to say it but its the truth. Heard my neighbors talking and even coughing. The bed however was really comfortable and the pool deck was gorgeous (even though it was too cold for us to swim). Also no free internet in the rooms :(\n\nReview 8:\nThis hotel is very good at doing the things you don't care about, and bad at doing the things you do care about. People offer to carry your bags 5 feet to your car, and give you a gracious \"Welcome to the hotel\" spiel when you check in. On the other hand, when you arrive in the morning and can't check in until 5pm, that's annoying. When you find several dirty towels in your shower, that's annoying. When you have to wait 10 minutes in line to get to the front desk, that's annoying. The only upside to this hotel is the location. Other than that there isn't much reason to recommend it. It's a bad hotel trying to pretend it's a good hotel.\n\nReview 9:\nStayed for 1 weekend night in August. Arrived early and was extremely happy to get an early check in at 9am!! Room was fine, even though it was a standard King. Great location to all French Quarter attractions. Walked past the bar, but did not go in due to crowd. Looked like fun, though! We cant wait to return to NOLA, and will definitely check on rates for the Monteleone. If you are considering staying here, I would have to give it a big \"thumbs-up!!\"\n\nReview 10:\nLocation, staff, clean, comfortable all excellent!\n\nReview 11:\nThis hotel seems to be a decent place to stay if you are going to party and want a safe place to crash but even then overpriced. The rooms were not functional for business travelers\n\nReview 12:\nThe service was deplorable. No assistance with bags and management did care about our concerns. The rooms were very, very small for the price. This was the most money I have every paid for a hotel room and the worst service I have ever experienced.\n\nReview 13:\nI sent my parents to New Orleans as an anniversary gift and it was very important to me that they stay in a hotel with friendly service and nice amenities. They stayed 3 mights at the Monteleone and said it was wonderful. I contacted reservations to make sure the room I had reserved was in fact a \"deluxe\" with a window, large room and a nice view. The reservations manager was extremely polite and helpful, and they upgraded my parents to a suite and had a bottle of wine and some chocolate covered strawberries waiting for them upon arrival. Although it rained in New Orleans the entire weekend of their visit, my parents were very happy because they were so close to \"everything\" and their room and hotel was so beautiful they didn't mind being indoors more than planned. I have not stayed at this hotel myself, but plan to the next time we visit, especially after such wonderful reviews from my parents.\n\nReview 14:\nStayed for two nights at the Monteleone Hotel in New Orleans with my teenage son in August 2008. As the saying goes......location, location, location. It was perfect. One short block away from noisy Bourbon Street but close enough to be extremely convenient. The room wasn't large but it truely did not matter. It was large enough and fine. The conceige could have been a little more friendly/helpful but that would be my only very minor complaint.\n\nReview 15:\nWe had $300 worth of corporate shirts stolen from our meeting room. The guest services representative, Riccio, promised to 'look into' the incedent by reviewing camera footage from the 2 cameras stationed at the two entrances. Nothing was done. After returning home, I contacted the hotel to find out if there was any consequence to the theft and I was dismissed. It was our fault, I was told (this only after we had left the hotel. While still there, we were told that everything would be taken care of...) We had rented the meeting room for 2 and a half days and nothing was offered to compensate us. Also, my private room was left open by the maid (number 934) when the deadbolt was left extended, so upon returning to my room in the afternoon, I discovered that anyone could have walked in and helped themselves to my belongings. DO NOT BOOK THIS HOTEL FOR ANY EVENTS. Stay at the OMNI.\n\nReview 16:\nWe were attracted the Montelone because we love classic old hotels. It was horrible - we left after 11 hours. The rooms was small and dirty. Holes in the sheets. The staff ranged from unfriendly to indifferent. We moved to the Roosevelt and LOVED it! Save yourself the aggravation - book the Roosevelt.\n\nReview 17:\nhotel gave room key to someone not in my party. I found the guy asleep in the bed . . . after he had hit the mini-bar. I feel fortunate that he wasn't a theif, rapist or murderer. Hotel initially said they would investigate and then said it never happened. i have stayed here many time - but never again. Mistakes happen - even crazy mistakes like this. But the hotel refuses to accept any responsibility. Yikes!! !\n\nReview 18:\nThis monteleone is a very weird place its really old and just weird. When i pulled up to the hotel they told me they had to park my car even though i didn't like the idea i went with it. When i left they parked the car in the street so i didn't have much time to look over it. I stopped about 50 miles down the road and the back end of my brand new car was severely scratched. I called them and they said that since i didn't discover it there that there was nothing they could do. If your looking for a good place to stay in New Orleans check out the westin.\n\nReview 19:\nThe hotel is an older, beautiful hotel. The rooms are on the small side as you should expect with an older hotel. The maid service was great. (They did fold our clothes which might bother some people but was fine with us). The hotel is just one block off of Bourbon but the room was quiet and dark at night. The pool area was nice and wasn't too crowded. The bar was lovely with a slowly moving carousel. The doormen had excellent suggestions for places to eat and things to do that weren\u00e2\u20ac\u2122t too expensive.\n\nReview 20:\nFirst trip my partner and I had gone on so wanted everything to be perfect and it was. The hotel is located right in the French Quarter but away from the noise, everything was within walking distance. The Oyster Bar connected to the hotel had the best oysters, we ate there everyday!!! We had a standard room with a king size bed. A little small but very classy. The staff were all friendly and helpful. We enjoyed sitting by the pool and looking over the city. What can I say, we'll be back!!! !\n\nReview 21:\nBooked a preferred king room - and would hate to see a regular king. I know people who won't stay anywhere else in New Orleans, and I can only think that they must have had an entirely different experience with this hotel. The room is very small. The bathroom is minuscule. There is no in-room coffee maker. One of the robes was taken and not replaced on the second day. The ice bucket was taken on the next day. Most importantly, the room, on the tenth floor and facing Royal Street, is incredibly loud. There is considerable street noise from Royal, and you can hear Bourbon Street quite well from here. Had I not been visiting with a group staying at this hotel, I would have checked out after the first night and gone to one of the many quiet hotels in which I have stayed before here. On the plus side, I will say that the rooms decor is charming, it is very clean, and the staff are pleasant and professional. But, I value my sleep and I won't be back.\n\nReview 22:\nWe somehow got great prices on our rooms, below their average. Enjoyed the carosel bar, convenient to all the FQ and an easy walk to the Dome.\n\nReview 23:\nThis hotel was undergoing renovation during our visit, but it is a lovely property. Beautiful interior, nice spa, hotel roof pool. Rooms are old but updated, and we were on the edge of the french quarter, close the action, but away from Bourbon Street so we could get some sleep. We checked out other hotels in the area, but this one, just seemed to have the right dose of charm, cleanliness, and atmosphere for our needs. We are planning to return to this exact location in the near future.\n\nReview 24:\nAs previously stated many times on this website, the location is perfect, just one block from Bourbon Street. The rooms however were so small it was almost depressing. The beds however were extremely comfortable. The noisy construction woke me up every morning. Be aware of the doorman trying to trick you into getting a taxi to the airport when it's typically cheaper to get the shuttle.\n\nReview 25:\nThis hotel is located in an ideal part of the Frech Quarter, close to great restaurants and of course all the excitment of New Orleans. I came here for a work event for 5 days. The rooms are extremely small (the size of ones that you would find in Europe). If you are a light sleeper, do not bother to stay here. The plumbing is loud, so if your neighbor wakes up before you do you will know it. The rooms are also very outdated. I know that the hotel strives for keeping their theme of Old New Orleans but their so called \"upgrades\" are not clearly seen. The staff in the catering and the restaurant are great except for the those at the front desk. I do not know if they were stressed out since the hotel was full due to a conference but they were rude and unprofessional. I have stayed at the Windsor Court which is walking distance from the French Quarter. Their rooms are decorated in a similar fashion but there is more room and the staff is much more accomodating.\n\nReview 26:\nWe stayed in the Moneleone last January and was very disappointed, the staff was sooo rude and the rooms are not what you see on the internet. The room was so small. We go to New Orleans at least once a year, have stayed just about everywhere down in the French Quarter, sorry to say we will never stay at the Monteleone again!\n\nReview 27:\nStayed at the Monteleone recently, and I like to put in my fifty cents by writing this short review. The hotel is reasonably priced for a French Quarter hotel and is in a great location close to everything. The hotel is also a short block away from the House of Blues, which can make your stay a bit noisy in the early morning hours by late-night revellers who might awaken you. The hotel is a little aged and needs some work here and there. The rooms are nicely furnished, but sort of small and in need of a little cosmetic overhaul. The housekeeping staff could also do a better job cleaning the rooms as not everything in my room was properly dusted and vacuumed. In addition, the front desk staff was very slow while checking in new guests, and not always responsive by answering service calls made from the room. Giving my opinion after my stay here, I would in all fairness say that the Monteleone deserves at best an average rating, but definitely not any higher!\n\nReview 28:\nWe used to live in New Orleans and struggle to find clean accommodations with top notch service on our returns. The Monteleone has spoiled us to all others. We have been lucky to get good room rates. Have stayed on both side of the hotel and both are enjoyable. Desk staff are efficient and kind. Besides, the Carousel Bar is the best in town for people watching.\n\nReview 29:\nI stayed recently in Monteleone. Is there something good at the hotel yes. The location is actually really good. In the very French Quarter, you are practicly one block away from the Bourban street. But the hotel, the stuff and the atmosphere is really really bad. It feels like a cheap 1* hostel. Although shiny from the outside! The rooms are really old. The air conditioning extremely old. The furniture awful. Thin walls, so that you can hear everything and everyone your neighbour is doing. The lobby is really shiny and the last floor is nice, but it is not enough to compensate for the overpriced hotel. There are many better places in NOLA. I would never book a room again in Monteleone!\n\nReview 30:\nThe hotel was nice, I had no problems with the room. However, when it came to parking, they charge you $30.00 per day extra and I waited for my car about an HOUR when I was leaving. The lady was in charge of parking kept telling us next car would be ours everytime I asked. After 40 minutes of waiting, I went and talked to the hotel attendant. Her exact words were \"what do you want me do about it?\" Just because of this experience I would never stay at this hotel again. If you stay at this hotel I would not recommend parking at their garage. You can park one block down for the same price and can get your car right away.\n\nReview 31:\nWe stayed at the hotel twice and found the rooms, although on the small side, to be very comfortable and clean. The hotel is located in the center of the French Quarter and the roof top pool, bar and exercise facilities are outstanding. They also offered an excellent free continental breakfast during the almost completed renovations.\n\nReview 32:\nWe loved this hotel. We've previously stayed at the Royal Sonesta and I was disappointed that it was booked, but it turned out to be a great opportunity to discover another great hotel in NOLA. We had a two room suite and it was very large. The living are included a 1/2 bath and the bedroom was large with a large master bath with a separate tub and shower. The room was clean and comfortable and the maid service was great - we even had turn down service each night, a nice touch. The hotel staff were friendly and helpful and I actually enjoyed the quiet of being one block off if bourbon. I still prefer the pool at Royal Sonesta, but this pool scene looked pretty lively, it was just smaller. Over all it was a great stay and now I have two favorites in the French Quarter!\n\nReview 33:\nWe thoroughly enjoyed out stay here, the service was very good and the location was excellent. The hotel is located ideally in the French Quarter one block from Bourbon Street, so far enough away to avoid the noise. The reason this hotel did not get five stars was due to the small room we were given (two double beds almost filled the room) and the service charge on room service; a required 18% 'gratuity' with a $2.25 delivery charge seems a bit too high particulary as the food wasn't great. A good hotel that I would recommend, although for a slightly quieter experience consider staying closer to the river instead? !\n\nReview 34:\nWe checked into the hotel about 5 days prior to Mardi Gras. The rooms are a bit small in the hotel but they are immaculate. We were able to hit some great restaurants nearby and the parades were just 1 1/2 blocks down to Canal Street. It was a great location, the staff was excellent and we are going back for mardi gras 2012.\n\nReview 35:\nAfter making reservations weeks in advance, they call me two days prior to trip to tell me they are overbooked. Say they got me a room at another place. Rather than staying in French Quarter, we were \"walked\" all the way to warehouse district, 1.5-miles away to a Hilton Garden, which is a much lower star rated hotel. Kicker is we had to pay same rate! I asked reservations manager why we weren't found a room in French Quarter and she said it would have cost them too much, even though rooms were available! Had to spend $20 a day on cabs to get to our conference in the Quarter. Same manager blamed the overbooking on their \"computer system\". Offered to find us a room in the French Quarter but then never returned call. I assume they don't treat their actual guests much better. As a frequent traveler to New Orleans for business, I will never do business with this hotel again.\n\nReview 36:\nWe stayed at the Hotel Monteleone for a family wedding in late August. The hotel is absolutely beautiful-- from the lobby to the guest rooms. Service was wonderful; due to flight cancellations and rebookings, we had to extend and shorten our stay more than once while we were there, and they couldn't be more accommodating or efficient. Location is great; close to Bourbon but not on it, meaning it was not loud and crazy during the evenings. The rooms are small, as expected in an older facility, but they are nicely appointed. We will definitely be back.\n\nReview 37:\nWe stay at the Hotel Monteleone every year and are never disappointed. The staff are always friendly and helpful, the rooms have a river view that we love, and the Carousel Bar is always turning. You can walk anywhere in the French Quarter and you don't need a car.\n\nReview 38:\n1) The rooms may be non-smoking, but the hotel pool area is definitely smoking. It was impossible to get a lounge chair without someone next to you lighting up. It also reeks of smoke while you are in the pool. 2) Our floor had an ice maker in the middle of the hallway. We were woken up all night each time a guest used the machine. Extremely poor design on the part of the hotel - any other place I have stayed has had the ice machine in a small separate room out of sight and ear-shot. 3) The cafe's coffee was terrible and the cafe staff was sub-standard. Not a first rate hotel!\n\nReview 39:\nwe have stayed here on many of our trips to new orleans, it is a wonderful hotel in a great location, within the french quarter, near all the site and great food\n\nReview 40:\nWhen we go away, the hotel is mainly for sleeping, showering, a meal or two, and a drink or two. The Monteleone has a beautiful lobby, charming carousel bar (it turns) and cafe and a restaurant. Our room was not large, but it was absolutely fine. The room and bathroom were very clean and comfortable. We really didn't stay too long in the room unless we were turning in for the night. Yes, like many hotels, there is a stocked refridgerator in the room. We didn't use it ~ we didn't get charged. The location is perfect. Walking distance to EVERYWHERE you need to go. One block from Bourbon St. and a few blocks from the family friendly Decatur St. I loved the charm of the older hotel. But don't get me wrong, it was very up to date in all it's amenities. If I get back to NOLA I would stay at the Monteleone again.\n\nReview 41:\nThe location was great. The rooms was beautifully decorated but a little bit small, specially bathroom. The staff was friendly and professional.\n\nReview 42:\nThe Montleone was an excellent choice since it was near the place where my business meeting took place and was also near the French Quarter and other New Orleans attractions. The price was very affordable, and the service of the staff was outstanding. The only minor complaints are no free internet and small rooms. The small rooms are to be expected in downtown NO, but the internet could be free to provide patrons an extra amenity. I would certianly stay here again and plan to do so on the next trip to the area.\n\nReview 43:\nMy family and I decided to take an end of the summer getaway before school started. We drove to New Orleans and stayed at the Montelone Hotel. I found a great deal on the hotel. All of my requests were met (non-smoking, high floor). We had a lovely room that overlooked the Mississppi River. No noise whatsoever. We visited the fitness center and the lovely rooftop swimming pool daily. Great views from both facilities. Never went to any of the restaurants, but my husband and I did visit their famous Carousel Lounge for a couple of free drinks (part of the the package). Our only complaint about the hotel, (but I understand that is typical for NOLA), was the cost of parking. At the time, we probably paid close to $30 per night. So be prepared!\n\nReview 44:\nWonderful hotel, excellent location! You are in walking distance (minutes) to Bourbon Street, Canal Street, and the French Market. The rooms were beautiful, not large, but definitely enough room for two. The hotel has completed $70 million in renovations, and it shows. The bathroom was decorated with marble tile and granite countertop. The shower was great- lots of pressure and no temperature fluctuations. The hotel bar is unique with a revolving central carousel. The Hunt Grill was wonderful- try the crab bisque and crab cakes. They left an offer in our room for a free bottle of wine with 2 entrees in the restaurant, which was a nice touch. We would definitely return to this hotel!\n\nReview 45:\nMy wife and I stayed at the hotel monteleone (5/19-5/21 2006). Wonderfully run, very comfortable hotel with a perfect location in the french quarter. The room was spacious, clean and well laid-out. No complaints at all. Could not hear anything from adjoining rooms (a big pet peeve of mine) which was a relief. Great shower too! Support New Orleans and treat yourself to some great food and music!\n\nReview 46:\nEvery year my husband and I travel to New Orleans before Christmas for the Papa Noel Festival. The best restaurants compete with one another with Revillion dinners. We always stay at the Hotel Monteleone for its ambience, location, and the Carousel Bar. The bartender makes the best negronis this side of Italy.\n\nReview 47:\nI loved their location and outside pool courtyard. It was gorgeous. The rooms were nice, and the bathrooms larger than some of the older hotels. We had two beds and four of us shared a room. The beds were great, and I loved that they gave us a firm AND soft pillow so that you had your choice, that was a very nice touch. Good location, just one block off Bourbon between Conti and Iberville which I love because I just toddle straight down Iberville to Acme Oyster House!! It was also just a block away from our favorite bar the Famous Door. The concierge was not very helpful, luckily I come back to NO every year so that was not critical, but everything else was great. I would stay here for business, family, solo or friends, if I was a couple I would find something a little nicer.\n\nReview 48:\nIf anyone wants to stay in a wonderful hotel in the heart of New Orleans this is the hotel to stay at. It is in walking distance to all major attractions and nightlife. The staff treat everyone like they are special would not stay anywhere else.\n\nReview 49:\nThis is our favorite choice in the French Quarter. The hotel is easy walking distance to all of the French Quarter, Frenchmen Street, the street cars, etc. The standard room was small but clean. They will check your bags if you arrive early so you can start exploring as soon as you get to town. The Concierge was helpful and booked hard to get reservations. We look forward to returning.\n\nReview 50:\nLocated on Royal Street. Perfect for all French Quarter and Canal Street activities. Walk to Canal Street (3 blocks) for St Charles St streetcar and the Riverfront line. Room a touch small but spotless, upon check in the mini bar fridge was out of order, a small fridge was sent up even better since we could store our store bought water, wine and beer. All the best of French Quarter at your feet. Acme Oyster, Mena Palace Mr B's, Brennans, and Jackson Square are all a block or so away. Bourban St is also 2 blocks away but our room on the 12th floor was soooooo quiet. Staff could not do enough to ensure your happiness.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27522, "query_start_index": 27524, "query_end_index": 27524, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "62%", "inner_docs_start_indices": [176, 1203, 2232, 2615, 2801, 3779, 4282, 4759, 5414, 5882, 5945, 6139, 6400, 7321, 7782, 8685, 9000, 9428, 9999, 10519, 11028, 11999, 12154, 12658, 13059, 14043, 14383, 15366, 15742, 16450, 17088, 17436, 18227, 18863, 19202, 20097, 20666, 20944, 21540, 21714, 22544, 22701, 23230, 23992, 24696, 25106, 25430, 26229, 26487, 26888]}
{"id": "111788", "pid": "111788", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe were very disappointed given the cost ($998/nite). Started off with no one available to help unload our car then gave us bad info about parking. The exclusive gate to the Napua Towers did not lock so many people were walking through. Evening buffet was crowded with people/kids from everywhere dripping wet with beach tubes still around their waists knocking over trays/dishes. They did not enforce the no beach attire rule. The buffet itself has been downsized. No coffee or tea available. Morning buffet full of half awake bedhead kids in pajamas. Electrical outlet did not work in our cave like room which made it even darker. Room service could not supply the good smelling lotion we used to love even though we saw it on their carts. Pool was so crowded on the weekend that we could not find available lounge chairs. Women's restrooms at the pool did not work the entire day of Mon. Oct. 23rd. We could not use the pool for fear of where everone was really going.... Beautiful grounds to walk through and art work to look at but not worth it to pay the price to stay there.\n\nReview 2:\nI find this resort to be both adult and family friendly. My husband and I went and stayed in the \"Napua Tower\" and found it to be beyond our expectations. Overall thru- out the resort the service was first class, the grounds are beautifully maintained. No complaints at all! Can't wait to go back!!! Any questions or concerns you may have(we didn't) i'm sure would be accomated to. Love Maui!! !\n\nReview 3:\nIt has some fun things, like a bar in the pool, but the drinks start at $15. They book events like whale watching and you can get the exact same thing for 1/2 the price by looking on the Internet. The first day I got there I had their buffet breakfast. Everything was cold, there was a meager selection and it was $30. Their sprinkler system has a pump that sounds like a jackhammer so you can't sleep with your windows open. You can hear your neighbors through the walls. Though it is lovely in some ways, it is artificial. Maui is so beautiful and there is so much to do hiding out in a overpriced artificial Maui just does not make sense.\n\nReview 4:\nWe are currently staying here at the moment. The hotel is looking a litle used but who cares as the pools are awesome, the location is second to none and the staff are fab. If u are looking for a water park with a hotel attached this is it!\n\nReview 5:\nThe grounds of the hotel are beautiful, but the hotel itself is pretty dated. I've stayed at nicer rooms at the new Hampton Inn properties for much less money. The property is probably too large for them to offer great service. We started the honeymoon at a 5 star property in Kauai, which set the Wailea up as a disappointment. I would be surprised if this property remained a part of the Waldorf collection much longer.\n\nReview 6:\nHaving stayed at The Grand Wailea previously (about 5 years ago - good experience), we were excited to return with our 2 1/2 yr old son. Needless to say, it was disappointing. The main attraction is the pool and slides. While we enjoyed that aspect, the grounds and pool need some overdue maintenance and attention. Management should take a dip and go down the slides and floating river (trash and missing tiles on the slides). The hotel is incredibly large (700+ rooms) so be prepared for long distance from your room to meals, etc. Also, meal prices will compare to Disneyland - they're high and it's difficult to go anywhere else. The rooms are okay, but again need attention. Between the pool / rooms / mediocre service / and public areas, the hotel just looked a bit tired and unkept. Given the prices and amenities, we'll opt to try The Four Seasons Wailea on our next visit (next door to The Grand Wailea).\n\nReview 7:\nJust got back from a wonderful trip to the Grand Wailea. The check in staff were all so friendly and helpful. We had a ocean view room on the 9th floor. We could watch the whales from our room. The bed was comfortable, the room was clean and decorated beautifully. We love the bath products (lotions, shampoo, etc.) Smell so good. The food was good, service was excellent. If you have children, I feel there is no other place to go. The pools and water slides are so much fun. We did walk over to the shops that are next to the resort to buy water and snacks (saves so much money). We had a spa day and it was incredible. Currently, they are running a special that includes the brunch. It was well worth it! If you don't get the special, make sure to eat brunch in the Grand Dining Room at least once. We really enjoyed our time at this resort.\n\nReview 8:\nThis place was so amazing. It was royal paradise. Everything was first class, even the beach! I HIGHLY recommend it. We went during labor day week and it was still fabulous. we didn't take our kids buts I saw parents with kids and they didn't seem out of place. I will definitely go again, probably with the kids next time- Toi Menten\n\nReview 9:\nWhat an inflated ego this place has. First the pool area is obnoxiously crowded. Was told by the staff if we wanted chairs at the pool, we need to be ther by 7AM - Really? I'm vacation, not getting up to go to work. If you finally find a chair, it is smack up against another chair - Love thy neighbor? Attitude of housekeeping is lousy. Our 10 yr. old slept on the worst sofa bed imaginable. I tried getting a comforter to make the bed more comfortable. They said if they could find an \"extra\" they'd bring one - that's the answer I would expect at an economy hotel. As far as the food - go to the Four Seasons next door. This may have been \"the resort\" in its day, but sadly its glory days are over. I cannot in good conscience recommend this \"resort\".\n\nReview 10:\nThis was our third stay at the hotel. The other two visits were pleasant and fairly relaxing. This visit, however, was very disappointing. Our room was not ready until an hour after the check in time. We were not able to use the room allocated to guests who are waiting for their room- this was \"full\". Instead, we changed into bathing suits in a closet. The main problem with our stay was that the resort was overcrowded. The adult pool (guests over 18 years old) had numerous guests under 18 who were loud and playing football. There were no chaise lounges available after 7:30 am. Everyone \"reserved\" the lounges with towels but never showed up. This also applied to the cabanas. They were reserved but no one ever used them. The sushi restaurant was the most disappointing of all the restaraunts. The service was poor and the sushi was fair at best.\n\nReview 11:\nThe resort and grounds are beautiful, however I had a terrible experience at the Grand Wailea Spa. For what was supposed to be a relaxing afternoon with my husband at the spa, due to the poor customer service we experienced, it soured everything and I wish we had never gone. In addition, there were foreign gardeners right outside my massage room, chattering away, so it made for a very un-relaxing experience. Also, my massage therapist was just average- I thought their standards would be higher. When we complained to the spa manager on duty afterwards, she was very indifferent, like she didn't care. She gave us coupons to use their hydrotherapy again (which I believe is free to use with any service), which we will not use. We will not waste our valuable vacation time there again. Go somewhere else where the staff actually care.\n\nReview 12:\nLast week my husband and I stayed at the Grand Wailea in the Napua Tower for the second time this year. This trip like many others, we had the opportunity to stay next door at the Four Seasons but instead chose to stay at the Grand Wailea mostly because of the staff at the hotel, especially in the Napua Tower. The staff in the Napua tower provides such great attention to detail and service and the fact that they remember us from previous trips and call us by name makes us feel very special not to mention at home. Our vacation wouldn't be the same if we weren\u00e2\u20ac\u2122t at this hotel with our \u00e2\u20ac\u02dcextended family\u00e2\u20ac\u2122\n\nReview 13:\nI was a little nervous after reading some negative reviews but so glad I kept the reservation. I absolutely loved this hotel! My husband and I had a fabulous vacation and would definitely stay here again. Checking in was a breeze. The hotel lobby and grounds were stunning, well maintained. Pool was amazing!! The only negative thing I can think of about this hotel was the room was a little musty.\n\nReview 14:\nFrom the time you get out of your car and are greeted the experience at this resort was amazing. The landscaping was beautiful, the staff friendly, the pools were perfect, and the beach was one of the best in Maui. If you are looking for an \"experience\" I highly recommend staying at the Grand Wailea.\n\nReview 15:\nstayed here 5 nights as part of a medical conference. we were warned in advance that the pool would be renovated and only the Hibiscus Pool would be available. rates were adjusted accordingly and breakfast was included. Found the layout of the resort to be unnecessarily convoluted. It takes at least 10 minutes to get to the beach or the parking structure. The free parking is a difficult facility with very narrow parking spots and no elevator. Getting luggage to your room is strenuous. t There is limited food and bar service--few eating choices. the Kula is open until 1pm. It is necessary to leave the facility for meals. On the plus side, the beach is beautiful and excellent for watching sunsets. The rooms are well maintained and the bathroom is spacious.\n\nReview 16:\nI stayed here about ten years ago and thought it was amazing. I decided to take my girlfriend here for lunch. After giving my keys to the valet he informed me that it would be $25 for parking, however we could get validation with lunch. What he didn't tell me was that there was nothing open and no food being served. We walked around the property for 15 minutes and some areas required a hard hat to enter. The beach was also much smaller than I remember. After returning to the car and not finding a place to eat we were charged $27 for parking. I would not stay here again. There are better places to stay for the price. The location here also seemed very isolating. Not the 'Aloha' spirit like the rest of the island.\n\nReview 17:\nWe returned to the GW in June of 2010 after getting married there 10 years ago. The experience was everything we remembered and more! The facility itself is beyond compare. If you were imagining a fantasy trip to Hawai'i - this is the place you would see. In the 10 years since our last visit, the rooms seem not to have aged a day. Still roomy, bright and comfortable. The addition of LCD TV's since our last visit was a nice touch. The staff is what makes this place the best. They are not all over you, they are simply there and available when you need them. They are courteous and helpful at all times and always willing to go out of their way for you, and they always remember you the next time they see you. The Wailea area itself is out of this world. Everything you need is within walking distance, and the beach area is one of the best in the islands, with every beach activity (except parasailing) available whenever you like.\n\nReview 18:\nBeautiful yet large resort. Stayed here over Thanksgiving with my 2.5 year old. We had a gorgeous one bedroom suite. Very clean and great pool/ocean view. My only complaints are the food menus were very limiting and did not cater to vegetarians. Expensive but all resorts have pricey food especially in Hawaii. It's a large resort so be sure to be ok with walking a lot to and from spa, buffet and stores etc. Great pools & slides. Wasn't very crowded. So it was nice. Overall, great hotel. Friendly staff. Wonderful hotel. We look forward to our next visit.\n\nReview 19:\nSpent a week at this resort. The rooms are nice, but most of the employees are not. The only good experience we had with service was the evening shift room service employees. They were timely and kind. Service at the restaurants was extremely slow, even if they only had a couple customers. Front desk employees were slow and acted as though you were just an annoyance. For such a \"Grand\" hotel, their service stinks. We went to the Four Season next door for dinner a few times and they had excellent service. Front desk employees were also very helpful. Perhaps Grand Wailea could take some lessons. Also, self parking was terrible and not cheap. Many times we had to drive around and around waiting for a spot. If you're going to charge a premium price, I expect to have a spot.\n\nReview 20:\nIn October of this year we decided to take a trip to the Shops at The Grand Wailea. The personnel at the valet parking area were rude and obnoxious. Not only that, they seemed to take pride in their rude behavior by congratulating each other on their performances as we departed. I wouldn't stay at this hotel or revisit it ever again.\n\nReview 21:\nMy wife and I went in March as part of a convention group. This was the third time at this place for me. As usual, it was awesome. Beautiful grounds, great food, and the staff is always great. I noticed a few times where litter was present this time, which never happened in the past, but other than that all you expect in a $300+ a night hotel. I cant wait to go back.\n\nReview 22:\nThe Grand Wailea is now a Hilton Property. This amazing resort is one of the most beautiful in the world. The art collection in the hotel is probably the greatest of any hotel. Huge Botero sculptures fill the lobby area. Their beach is one of the most beautiful on the islands. And they have winding pools with waterslides, swim up bar, rope swing, and a multi million dollar water elevator. The rooms have just been completely refurbished. The hotel is next to the Four Seasons. They share the beach, but you won't find this beauty and art over there. It really is heaven on earth.\n\nReview 23:\nThe hotel is beautiful. The grounds are spectacular. The beach and pools are fantastic. The service is first class. We stayed for 10 days in the Napua Tower. The cost is high, but continental breakfast and evening cocktails and light food are included. Perfect for a family. Tough to get a chair by the pool in the late morning, but no problem in the afternoon. We sat on the beach in the morning. Easy to get chairs and umbrellas set up by the beach staff. Rented a cabana by the pool one day. Cost was $300. Included 8 beach chairs and light food and drinks throughout the day. Nice if you can splurge. Food was pricy but good throughout the resort. Shopping and restaurants less than 5 minutes away. Teenage daughters absolutely loved the pools and beach. May not be the perfect location for a couple looking for peace and quiet, but wonderful for any family. Highly recommended!\n\nReview 24:\nWe stayed here for an anniversary celebration and found the property to be among the best we have stayed at. The staff were very warm and welcome, the property was clean, location was outstanding. We do suggest you rent a car so you can drive around the island.\n\nReview 25:\nThe Grand Wailea is the perfect hotel-resort. The rooms were great with wonderful views of the ocean and it is in the perfect location in Wailea, Maui. The beach is wonderful and the resort is great. At Christmas, it's busiest time of the year there are lots of families so the resort (pool, slides etc) is overrun with children everywhere. The spa was great and well priced. Our only issues were that the breakfast in the large dinning area was terrible (and expensive) we won't be doing that again. In addition, the prices at all of the restaurants like the one at the pool are outrageous. Overall we had a great stay and would highly recommend it.\n\nReview 26:\nStayed at the Grand Wailea in early February. Beautiful property, good experience with the staff. Our room was facing the chapel and courtyard with view of the beach. I had won the trip as a result of a sales promotion, so the only cost to use was food and excursions. The cost of the food on the resort was very high. Definitely not the place to vacation for somebody on a budget. Lots to do on Maui we happened to be in Maui during whale season,would recommend a boat trip out to see the Whales\n\nReview 27:\nGreat beach and pool. Everything else was mediocre and far below what I expected for what we paid. Food was very low quality. Service was terrible, particularly at the pool cafe and pool. Slow (over an hour wait for appetizers with longer wait for food), never got orders right, pool servers only came around once every hour/hour and a half, checks were never right. Beach staff was rude and annoyed that you were there to get chairs, umbrellas, snorkeling equipment. Because we booked late, we had Thanksgiving dinner at the hotel, where we were rushed through dinner. Bussers repeatedly picked up plates as people were eating off of them and took full drinks away. Hotel rooms were only marginally better than a Marriot Courtyard (albeit with better views). Public areas were not cleaned regularly. Saw the same trash and spots on the floors for days. We also did the luau. Don't. For the price, terrible food and show comparable to others that are less expensive. Bad buffet chicken, potato salad, etc. Go to Wailea. Stay at the Four Seasons or the Fairmont. They have to be better.\n\nReview 28:\nThis hotel is visually stunning but after a long day of touring Maui, a lengthy tortuous walk to your room is not exactly very rewarding. During our stay, the nearest elevators went out of service and the door keys ran out of batteries. This kept us out of our room for 2 hours in midday! These small things DO cause a lot of inconveniences especially when you plan a grand vacation at a steep price. It remains a bragging piece for your Maui vacation to have stayed at the Grand Wailea, but be ready for some disappointments.\n\nReview 29:\nI booked the luau for my extended family (6 people total) through the hotel directly. On the day of the luau it started raining, but no one called so we headed over to the resort. As we valet the car, one of the bell men said the luau had been cancelled. No one had called us. When we went inside, the concierge had no information about our reservation. I started wondering if I had booked at a diiferent resort. I left the family, went back to find my smart phone and sure enough, I had booked at the Grand Wailea. I went back to the concierge and they informed me they outsource the luau. So now its 6:30 PM on a Friday night and I've got a four year old to feed. Good luck trying to get a reservation somewhere nice. The concierge said she would try and \"squeeze me in\" at the hotel's restaurant. There was no squeezing to be had, lots of empty tables, overpriced, and not original in any way shape or form. They offered the same macadamia nut encrusted fish that the local fast food places offered as well. I learned a painful lesson!\n\nReview 30:\nGorgeous location, amazing beach, great pools, beautiful art, nice landscaping. We were on the 9th (top) floor that provided an awesome view of Molokini. Comfy beds and quiet rooms. Food was typical resort fair and was quite pricey. Stay away from the Kula Cafe for actual food, for drinks and packaged snacks it is ok. Breakfast buffet was excellent and so was the service. Don't bother paying $20/day for valet. The free parking garage is secure and not far away. Our almost 4 year old son had a blast and so did we. Didn't think it was quite Waldorf-Astoria material, but it was a super nice place, just had more of a hotel feel, not so posh room wise.\n\nReview 31:\nWe stayed with another couple on the 7th floor in two Deluxe Ocean View rooms. The staff was above average and in some cases excellent. I have attached pictures to show off the accommdations.\n\nReview 32:\nThis place does live up to it's name... It is GRAND. Very large resort, beautiful grounds, lovely room with plenty of space and huge bathroom! Our room overloked the pool area and we could see the beach as well. Staff was very friendly. This resort food/drink, etc is pretty expensive. The pools (many of them connected wtih slides, lazy river, water elevator, pool bar) are wonderful. There were many families with children but I was not bothered by this (I am not a huge fan of children either). The resort is plenty big enough for everyone and we were always able to find some chairs in a more peaceful location. Beach was very nice as well. Soft sand, blue waters. Beach area is pretty large. Sand is soft with no need for water shoes when walking out into the ocean. Does get a little too windy some afternoons (around 3-4 PM) for the beach. Sand blows around a little. Humu's restaurant was good, again a little pricey though. Overall, would highly recommend this resort. I didn't want to leave. Will definitely return if I ever make it back to Maui.\n\nReview 33:\nFront Office staff, managers were very rude and uncordial. Complaints in regards to my bill was directed to accounting staff where only rude employees again that did not care of the amount of money I was putting into their pockets. NO ALOHA spirit at all. As I walked the grounds and lobby I saw employees from Front Office DRESSED in their white nurse looking uniform shopping and purchasing food. Very unprofessional to pay and be charged so much and I had to stand in line again with the same rude people to purchase a meal for my family. Very dissatisfied and not a fan of feeling like I didn't matter or that i was replaceable. Management should keep employees out of site and away IN UNIFORM. Ununiformed employees were also noticeable for they were openly speaking of their 30% employee discount that I was not granted and eligible for. Employees walking around laughing and giggling of the people over paying for rooms they pay $150 for...NO PROFESSIONALISM AT ALL! I will NOT be returning to this UNgrand hotel. I will stay at the Ritz or Four Seasons where I am welcomed and treated as an guest with ALOHA.\n\nReview 34:\nWe stayed here 10 years ago when we got married. Even back then the service wasn't very good. This time we renewed our vows at the chapel but stayed at the Seasons. We still spent on the spa and renewal ceremony about 5000. We asked if we could swim in the pool between are rehearsal and our spa appointment even offering to pay. They said no but we could eat at one or their restaurants and stare at it. I'm not making this up. I went to the desk to see if this was for real. I was told all the managers were in a meeting. The same meeting they were in 10 years ago when I had a problem and needed a manager. Maybe after another 10 years of this meeting they will be able to fix the problems with this hotel. Stay at the Seasons.\n\nReview 35:\nEven the beginning of our stay with Marilyn in Reservations patiently answering every question... The Grand Wailea has undergone many changes since it opened, but the people are the charm that never changes...\n\nReview 36:\nThe hotel is very large. The pool is very cool but extremely crowded. The food was mediocre and very expensive. Service was only OK, others we talked to had bad experiences with hotel staff.\n\nReview 37:\nThis was the worst resort I've stayed at. We reserved a Deluxe Ocean view room, and when we arrived we were given a room with a partial ocean view, and a full view of a crane and construction sight. We were not told when we made reservation that noisy construction was going on next to all of the deluxe ocen view rooms.We were never accomadted with a better room and felt the staff were very rude. The inside of our room had wallpaper that was peeling off the wall, a broken shower head, and a broken knob on the sink. I would think that a resort would keep their rooms in better condition than this. The only upside to the stay was that the pools were amazing, but if you are looking for a quiet, romantic, getaway this is not the place to go. It is very crowded with kids and families and most of the seating around the pools are taken early in the morning.\n\nReview 38:\nThis resort is NOT for everyone. It is a mega resort. Incredible pools, beautiful grounds, fabulous location and loaded with tourists. If you want to go play with the kids in one of the best pools anywhere, don't miss this resort. If you want romance and luxury, go to the Four Seasons or Kea Lani next door. We had a an oceanview room which was nicely appointed. Very large bathroom with separate tub/shower. Fully stocked mini bar that is sealed(nice if you have little ones!) Refrigerators are available for an extra fee. Matter of fact everything comes with an extra fee but if you choose to stay at this type of resort, expect it. The restaurants are overpriced and mediocre but the ambience is hard to beat! The spa is incredible(expensive) but lives up to the expectation. Staff was courteous, rooms were clean, beach is nice but not exceptional. Expect to walk 10 minutes to get to the beach, pool, restaurants, etc. Like I said mega resort. Enjoy the resort for all it has to offer but just be prepared to pay!\n\nReview 39:\nPrepare to be impressed during your drive to the Grand Wailea...then even more impressed when you turn into the drive of this beautiful property. The grounds are the star here. The rooms are very nice as well. I had perhaps my best nights sleep here with the balcony door open falling asleep to the sounds of the many fountains and waterfalls and the ocean in the background. Expensive yes, but worth it. When in Maui, treat yourself.\n\nReview 40:\nI have had several stays at the Grand Wailea over the past 15 years. just visited there a few weeks ago for 8 nights. Was a real disappointment. Most venues closed due to low occupancy levels. even staff acknowledges. Some are calling it the \"Grand Hampton Inn\" versus a Waldorf Astoria experience. Our suite was very nice - still had the old \"Hyatt Regency\" sign on the back door. Yes i did say Hyatt as it was part of their group over 10 years ago. Forget trying to get a good reservation at HumuHumu. i tried for a good table any night we were there - they could not get it done. Yet when we walked in it was open. So i inquired and they said it was closed for that night. then 20 minutes later they seat another group of 3 there. i had offered a very respectable minimum check if they could get it done. very dissappointing experience. Hint - i have done both the Grand and the Four Seasons next door. Right now, Four Seasons has the edge except for the spa. So stay at the Four Seasons but do the spa at Grand Wailea.\n\nReview 41:\nPool, beach and grounds are perfect. Very nice although expensive! More laid back and not as much to do as in Laheina area. Will need a car to get around. Of course they hit you a big daily fee for this and lots of other things\n\nReview 42:\nWhere do I start? 25 dollars a day for compulsory parking, no free refills of water in fridge, no free bottles of water in the gym, charging for beach umbrellas, rude reception staff, rude valet staff, rip off prices in all eating establishments, non plussed managers - I could go on. I would class myself as a seasoned traveller and I would never recommend this hotel at all. The Four Seasons down the road was far superior, and quite rightly is top of the trip advisor listings. I'm not too sure why I am paying 500 dollars a night here, but I am here on a family holiday, that I did not book. It's about Motel 6 standard.\n\nReview 43:\nThis hotel is as you expect for how much you pay for. We went to Japanese restaurant which offered only Buffet or Sushi bar. My husband is not so crazy about sushi, so we picked the buffet. For $54 they offered so little. Sashimi quality was good, but the rest were just like regular Chinese food. A big dissappointment for a restaurant in such a good hotel.\n\nReview 44:\nWe checked in were not greeted by anyone. Eventually a nice lady pointed us to the concierge tower. We went up and elevator with our own bags and waited behind a locked door before the concierge (who was great) greeted us. In our room the view was nice and room was ok. What was lacking was the service....we were paying $800 per night for the club level and were extremely let down by the service. We also thought the property and pool felt like being at Disneyland....not the place you want to go while on a relaxing Hawaii vacation. The place was so big we had to take 2 elevators to the beach and walk about 1/5 of a mile. We ended leaving after the first night and checking into the Fourseasons next door and had and amazing experience for the next 12 nights! The 2 hotels are not even comparable and the only thing in my mind they had in common was they shared the same beach. I am sure this hotel might be a good fit for some but I would advise you to do your research before staying.... KA\n\nReview 45:\nThey have beautiful grounds and art at the resort. The rooms were very nice, great beach. Two dissapointments were the food options and uncaring and unfriendly staff at check in and in the spa. Expect to pay for everything even shade. We couldn't find one umbrella at the adult pool. You can pay for a cabana. Amazing place for children because of the slides. The scuba lessons with Eric were great, he was patient and thourough. A must try.\n\nReview 46:\nMy husband and I just spent 5 nights at the Grand Wailea with our 4 month daughter. It is a beautiful resort - very high quality - no construction that you read about in the older reviews. Our room was comfortable and large and had a great ocean view, even though we had booked and were paying for a garden view (our price $435). The Grand has a mega pool system with lots of water slides - any kid over 5 yrs would be in heaven. The biggest negative - the Grand charges for umbrellas on the beach ($45 per day), as well as poolside cabanas. This is a bad deal compared to the Four Seasons next door, which has the same room rates but no charge for shade. Thus, we prefer Four Seasons for traveling with an infant. We spent most of our time at the Four Seasons (we were able to do this b/c we knew someone who worked there). We still give the Grand 4 stars b/c it is a great resort other than its lack of concern for the health and safety of its guests regarding sun exposure.\n\nReview 47:\nService from this hotel was arrogant and unsatisfactory.\n\nReview 48:\nJust finished 9 day stay, our third stay in 7 months. I just find the deluxe ocean view and the large 640 sq ft. room to the most delicious vacation I have ever had. The fitness center and spa is rated one of the 10 best in the world, and you must check it out to understand how fabulous the Grand is. Expensive, YES! Worth it, yes. Our twice a day maid service kept everything clean and fresh, and after sleeping late most mornings, we hardly spent time in the room. The large adult pool (Habiscus) is extremely quiet, and we made new friends every day sitting in the jacussi or around the pool. With no kids in sight, everybody was more relaxed and friendly. The kids have their own water slide pool, and the beach is right at the edge of the pools. Most of the people I talked to had been to the Grand before, and were making plans for their next visit. Expensive and worth it.\n\nReview 49:\nAbsolutely loved this place. It seemed very expensive and had some not great reviews, but it was a fabulous place and was worth every penny. The hotel is beautiful, the staff was very friendly and helpful. I was nervous that the pool would be chaos, but wasn't at all. The pool is directly across from the beach, which is perfect because you can do both easily. We rented a cabana/chair between the beach and pool for $75 a day, which was perfect. We did spurge the last day for a big cabana right by the pool ($300) but wasn't really worth it. The food is fabulous - the Humahuma restaurant is a must. The hotel is located right next to a shopping center that also has some great restaurants. The hotel is in a great location -easy ride to surfing and towns, although my kids never wanted to leave the hotel. The spa was unbelievable. We've traveled many places and stayed in some fabulous spaces and this hotel rates in my top three ever.\n\nReview 50:\nWe went to this hotel to visit Tsunami and were dressed for it. After finding no 'self' parking, we tried valet. They took our car and parked it. We went inside to Tsunami, but we were turned away because my husband was wearing Tiva's, but otherwise was dressed nicely. Then, a few days later, we call ahead to clear our 'dress code' attire. This was on a weekday. We weren't aware it was closed every day except Fri/Sat. The person confirmed that what we were wearing was appropriate (over the phone) and said NOTHING about it being closed that night. We arrived to find no valet parking for the club, so we went to the hotel valet and were told that Tsunami was closed. There was no \"I'm very sorry that the person you spoke to didn't tell you\" or anything like that. He just walked away. We initially had booked this place for our honeymoon, but after reading the reviews about the staff, the management, the snobbiness, etc., we are so happy we cancelled in time. Wouldn't ever go there in the future.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33410, "query_start_index": 33412, "query_end_index": 33412, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 1269, 1676, 2329, 2581, 3014, 3939, 4795, 5141, 5907, 6773, 7624, 8250, 8661, 8975, 9752, 10486, 11435, 12006, 12799, 13147, 13529, 14124, 15019, 15293, 15956, 16465, 17563, 18102, 19153, 19821, 20025, 21094, 22223, 22966, 23188, 23391, 24264, 25296, 25743, 26778, 27018, 27655, 28026, 29036, 29490, 30479, 30548, 31441, 32394]}
{"id": "229679", "pid": "229679", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBeds are fantastic. The rainfall showers superb after staying in another supposed 5 star hotel in Barcelona. Quality off the food in restaurant of very high standard. Hotel has recently undergone renovations. This hotel is actually 5 stars unlike others in barcelona who claim to be.\n\nReview 2:\nWe had a Mediterreanean Suite on the 6th floor with an enormous south-facing terrace, which was the best thing about our stay. Bed was comfy, shower was strong. Room service was responsive but made a mistake every time; concierge was almost impossible to reach and front desk staff was incredibly busy. Tub/shower combo could have used some grout cleaning and re-glazing. No non-smoking rooms!! Great location if you want to be in the middle of everything near the historic areas, but it is ALWAYS busy around there. Hotel 1898 across the street had a great roof deck bar and lounge area. Overall, it was the best spot for us in Barcelona, but it has its drawbacks.\n\nReview 3:\nWe loved this hotel. It is situated right on La Rambla, moreover closer to the Northern, more attractive part of it (in my opinion). The staff of the hotel is very pleasant and nice. The only thing we didn't like is concierge recommendations of local restaurants. The recommended restaurants were boring and unattractive. The rooms were pretty small but with a nice size bathroom. If the windows overlook La Rambla, it gets really noisy by night time until around 3 am. Overall, a very nice hotel with the best possible location!\n\nReview 4:\nThe hotel is located near a very crowded and dirty road(La Rambla) where a lot of stealing is going on!Most of the rooms have no view!The booking was for a deluxe double room and it was nothing like that!They charge the breakfast 25 euros each!! !for God's sake!and the parking 35 euros a day while in Nice and Cannes Cote D'Azur they charge it for 21 euros per day!We don't recommend Barcelona in general because it is too filthy and a lot of stealing is going on everywhere so be careful and don't carry a bag.Also we were robbed.They gave us a flat tire and they stole my bag while trying to fix it.The hotel offerred to help us with the tire and they charged us 225 euros only for 1 tire.So don't go to Spain by car also because they see the foreing signs and they rob you.The incident happened the next day to customers of the same hotel....coincidence?? ?\n\nReview 5:\nI stayed in this hotel for 9 nights in June 2011. Beeing a Platinum Member of Starwood loyalty program, I was expecting high level of service appropriate for SPG 5 category. But I was msitaken. Room: I got the room on the 4th floor. It was really small and very loud at nights, because it was located right above the hotel entrance. Was it special uprgade for Platinum SPG? Food: Restaurant is a way overpriced. I had much better quality of dinner in the neighbourhood restaurants at much more affordable price. Service: It's the shame. The staff at reception were not able to send my fax for 2 days. The manager on duty just lied saying that the hotel was fully booked and can't offer me an uprgade I was eligable for. Just see reviews of some people for the same time I have stayed in hotel. All in all, hotel and it's staff are absolutely spoiled by touristy location and absolutely fon't care about customer satisfaction. I was very happy when I left this hotel after 9 nights staying there and will surely never come back or recommend this hotel to my friends.\n\nReview 6:\nI stayed there 3 nights. The location is right off La Rambla. There are nice restaurants around it, especially right across the street. Ate there 3 times. This hotel is highly rate and expensive. The six inch mattress sat on wooden box and it was very uncomfortable. The metro runs right under it so expect to hear it (and feel it). Nice hotel only. Wants to be \"the place\", but doesn't have the basics.\n\nReview 7:\nLe Merdien Barcelona is a nice hotel, conveniently located. The rooms are beautifully done but small. It's location while convenient is on the Rambla which is noisy with a lot going on at all hours of the day and night. Fortunately the entrance to the hotel is off the Rambla and the hotel windows are super insulators of noise (i.e. none can be heard). The hotel staff is friendly and very helpful. Breakfast was pricey but fabulous...can't get much better. We had dinner at the hotel one evening - the tsaing menu was fantastic. The hotel's fitness center had all the equipment that you would expect of a hotel in this price range. This is a very nice hotel in a beautfiful city - but pricey.\n\nReview 8:\nThis hotel needs a complete make-over in order to restore it to its 5 star status. If you are planning on staying here, ensure you ask for a room on a higher level as the street remains very noisy throughout the night. The staff were friendly enough but the room was very basic, the TV could barely be watched through the static and the shower did not work properly. Internet was also very expensive and should have been included for the price paid.\n\nReview 9:\nWe stayed at the Le Meridian (Barcelona) and it was wonderful. The location is favorable to touring all the sights, and the staff was very pleasant and professional, especially the Front Office Manager, Natalia Torres, who made us feel at home, and personally greeted us with a glass of Cava each evening before we went out to dinner. The hotel is lovely, clean, and the rooms were very good. Excellent hotel and location for viviting the city.\n\nReview 10:\nWe stayed at Le Meridien for 4 nights in a classic room which we booked through the hotel, online, and got a great deal. The room was small but very clean and well furnished, with a spectacular bed. The bathroom was very spacious and the shower (rain) was very refreshing. The location is perfect, right on la Rambla, everything old and most new is within a walking distance. We took a bus tour of the city which was very informative. We arrived early and went straight to the restaurant to have breakfast. We were offered a package deal that would save us some money. We went for it. There was a little confusion at the front desk about that, but it was resolved a day or two later. The breakfast buffet was good; they do need more vegetables though.. All in all, a great hotel. I recommend it.\n\nReview 11:\nAfter spending much time in Barcelona over the past decade I was worried that staying directly on the famous Ramblas would be too \"touristy\". However, the sheer convenience of the hotel and proximity to the metro, sites and (perhaps most importantly) the beach make staying at the Le Meridien very enjoyable. Both the Hotel Arts and newly built W Hotel (I have stayed at both) are too far from the center of town. As someone who enjoys walking around big cities, both the Arts and W are just too out of the way and require costly taxi rides to and from the center. As is the case with previous Le Meridiens I have stayed at, the service was top notch. The entire staff spoke English which always helps, and offered us free museum tickets and advice to restaurants and other \"must see\" attractions in the city. For anyone looking for that perfect romantic European getaway...go to Barcelona, stay at the Le Meridien and leave the sleeping for the flight home.\n\nReview 12:\nI am current staying at the Le Meridien (Oct 17-19). I frequent this chain, typically staying at the Le Meridien Etoille (Paris) or Le Meridien Bangkok. This location is no where near what I have grown accustomed to expect from this chain. While the location is quite exellent, on Las Ramblas and a short walk to everything. There is not much positive I can say about the hotel. I am an SPG gold member and was \"upgraded\" on check-in, the room was modern but quite tired. The biggest issue is the sound, the rooms is very, very noisy, from the crowds outside to the scooters passing by to the house staff banging away it is simply not possible to enjoy this hotel or to sleep. At this price the Hotel Arts or the new W are a better bet.\n\nReview 13:\nGreat - Location!! Decor, Not great - Room size, no pool Rooms were small, though the bathrooms were gorgeous and the space was well used. We stayed here and also at the W Barcelona. I would prefer to stay at this hotel over the W.\n\nReview 14:\nAfter spending two weeks in Spain, my last stay was Barcelona, unfortunally the worst hotel for me. The others were magnificent.\n\nReview 15:\nI am a travel agent and have the good fortune of being able to stay in some of the best hotels in the world. In Barcelona there are a few hotels that have a bit higher rating, but none that have a better location. It is truly the best pre or post cruise location in the city!\n\nReview 16:\nBeautiful hotel, in the center of Las Ramblas, easy accessibility to the metro, the beach, restaurants, etc\n\nReview 17:\nThis location has huge tradeoffs. The good news is that this is a convenient tourist area with amusing sights such as street performers. The bad news is that the area also attracts activity such as pickpockets and other mischief. Factor that risk into your decision whether to stay near Las Ramblas.\n\nReview 18:\n4 nights of horrible sleep in a dugout mushy,mattress Small room, smaller window (what was that brown mystery splatter on the wall outside my window?) Crappy, free, frustrating wifi only available in the lobby for 30 minutes. Very expensive to buy. We went to Starbucks or McDonalds and had better luck. TV shorted out in the middle of a purchased movie (will have to see Harry Potter's last movie again, but the hotel did credit us. Was it the dripping water behind the wall? Computers in business center were slow as molasses. Good shower, good location, eh, so many other places we could have stayed. We have done whole vacations using Starwood hotels and this hotel was our first truly disappointing experience.\n\nReview 19:\nthe service is relatively good; however, the rooms at this property are really small. At first I stayed in one of the standard, very small rooms. Then, I received a platinum upgrade to a presige suite, which is nicely done and spacious, occupying the round corner of the building with views along rambla; however, I would never stay at this property again without a certainty of a suite upgrade. the standard rooms are simply too small.\n\nReview 20:\nI found the property to be very clean the staff very friendly, and the food was excellent. The hotel is in a great location as well. I would recommend this hotel to anyone visiting Barcelona.\n\nReview 21:\nA great hotel. Friendly staff from checking in to house keeping. The room was ready, nothing missing. Robes, shoe cleaning, iron, umbrella. Ready is much harder to find than you would ever think in a hotel. I even got a call asking if the room was to my satisfaction. That simple call always denotes a well run hotel. At check in I was given a voucher for the Modern Art Museum, another for a free cup of coffee in the bar. Little things but appreciated. The museum was great and passed a couple of hours. Dinner at the restaurant was simple and wonderful. I stay in hotels all the time (200 nights per year) and this meal was one of the very best I have ever had in a hotel. You must try the Creme Catalana, amazing. The hotel is in La Rambla, in the centre of the city. The restaurant was totally sound proofed and it was quite surreal to watch police cars, ambulances, motor bikes and hundreds of people gliding paste the window in near silence. Silence is a novel experience in any part of Spain.\n\nReview 22:\nWe loved Le Meridien. We took the Aerobus from the airport (only 5E per person) and its last stop is at Placa Catalunya, only a 5-7 minute walk from the hotel. The front desk staff and the bellmen were all so helpful to us. We got caught in an absolute downpour one evening and arrived back at the hotel soaking wet. The woman at the front desk gladly sent up a second robe and even a pair of slippers for us. We loved the bathroom, all that gorgeous dark stone tile and glass. Our bed was perfectly comfortable.Our room fronted onto La Rambla and it was perfect for people-watching. We loved that the hotel was right in the middle of things that we wanted to see. When we return to Barcelona, we will certainly stay here again!\n\nReview 23:\nMy boyfriend and I stayed at Le Meridien Barcelona for the weekend in early Nov. Overall, the hotel was very disappointing, certain aspects - ridiculous. A few incidents - - After taking a shower, half of the bathroom was flooded & water even went into the room. Was told that there was a problem with the sink. - Not feeling well on our first day there, so I was sleeping in the room in the afternoon to get some rest. But to be able to sleep was impossible as the hotel seemed to be undergoing some renovation and the noise was there. And just when I was about to drift into sleep, at about 4pm in the afternoon, someone from the hotel CAME INTO the room without either pressing the bell or knocking the door. It was really unacceptable. Door bells are there for a reason, please. My general impression was that people in the hotels were not friendly/helpful. I understand that different people might have different experience staying here, and I do not want to make any sweeping generalisation. But for my stay, it was very very disappointing. I would not recommend anyone to stay here.\n\nReview 24:\nWe were assigned a \"designer room\", which provided little but fancy furniture. There was no sideboard with drawers to put your clothes in so we had to put our stuff on the floor (ok, granted, this gave the whole thing kind of a romantic atmosphere - like Attila's camp). The worst feature is the stylish bathroom with its glass walls. Not only do you hear everything (EVERYTHING!) but using it at night also means disturbing your partner as the bathroom lights are brightly shining thru the glass walls. Poor Privacy, this. (if you are the sole person in the room, this obviously will not disturb you) Not an adequate value for our money. The \"gym\" is tiny (less than 20 sq meters - 230 sq feet)\n\nReview 25:\nNice hotel and location but was awaken every morning at 6:00 AM by construction renovation next to my suite. It is a beautiful hotel with all the amenities and unfortunately we picked the wrong time to stay here. I would stay here again but would make sure beforehand that there is no constuction next to the room. I didn't ask to be moved as it was an excellent suite and we were all unpacked and settled and had overheard the receptionist tell another guest that the hotel was full. I don't like to complain and we were only staying for 3 nights.\n\nReview 26:\nGood location and that is all. During the stay the hotel was undertaking major building works - and we are talking here about, for instance, walls being knocked down. The services were also curtailed, as the hotel was not able to function properly. However the hotel still charged full rates. The supposed new deluxe rooms are very small in comparison with other hotels in Barcelona and the value is therefore very poor despite the location. We found staying in the room both hazardous and unpleasant. The fittings are similar to cheap retail store fittings (dark wood laminate) and the d\u00e9cor induces feelings of depression. Really it was design nonsense of style over practicality. The best part about the room was being able to leave it. Complaints to the hotel were met with arrogant compliancy. They probably think that there are enough new customers not to worry. My advice is to go elsewhere; you will be much happier.\n\nReview 27:\nWell the hotel was modern and new but the service was terrible. I checked in to be given a smoking room wrong standard I complained and asked for correct room and the manager told me if I did not like it to leave. I eventually got what I asked for the next morning. Moved rooms and when I arrived back after a day sight seeing and the sheets had not been changed and the room had not be cleaned properly. Day 3 came back and 3/4 a bottle of Moet had been dumped by the maid without my permission. When I complained and asked for the champagne to be replaced they did not want to do it. To be honest if I had a problem instead of being accomodating the staff wanted to have the last word not find me a solution. Dont forget this is meant to be a 5* hotel!! Would not recommend staying here as i left not relaxed and really p****d of. Would not receommend at all.\n\nReview 28:\nStay for 5 night in the last week of December. We were with our 12 yr old child. We tend to book into branded group hotels to avoid any nasty surprise and be sure of the standard of room and room service. Le Meridien was as expect good quality room clean etc But the staff were impersonal, there was complimentary tea and coffee but only for 2. There were 3 of us and we did have to pay extra for our child. On 2 occasions we did ring room service for another cup and tea bag. Ultimately we just bought some tea bags from a corner shop. For a 5star hotel it did seem miserly and petty to put just 2teabags. There was a health centre for the hotel but at a different premise - the hotel website conveniently ignored to mention that! !\n\nReview 29:\nMy wife and I spent two days in Barcelona at the Le Meridien as part of our Spain Tour. While the hotel is nicely located right off the Las Ramblas and is well kept, the service at the hotel is terrible. They lost our passports for a day when the manager locked them in his safe and didn't tell anyone. We almost missed our flight and had to worry the entire time in Barcelona about them. The rooms while nicely decorated and accented were disappointing as you could hear the water running through the pipes in the wall and hear your neighbors talking. The staff really didn't seem to care about anything. We never even received a greeting from anyone and they just didn't seem to want to help anyone. As a SPG Gold Member, I was thinking that I would have received better service in this level of a hotel. Not worth the price. Look elsewhere if you can.\n\nReview 30:\nWe were 11 in our family, stayed July 21, 2007, for 2 nights, we had 1 twin and 3 triples (1 adult and 2 children in each room). The only thing going for this hotel is the location. Rooms are very, very small, not very functional. The distances between elevators and rooms is awful (my brother has only one leg). The staff was rude and disinterested. Definitely not a 4 or 5 star hotel. Should have listed to my travel agent about staying across the street at the reliable Hotel Colon.\n\nReview 31:\nOnce in a life time happened to me.....in the 5-star hotel......... True Story happened on May 22, 2007: I was back to the hotel room and found that my glass was broken. Obviously, I did not break it so it must be someone fromt the hotel broke it by mistakes. I took the broken glass to the reception and tried to found out what's happening. It is very disappointing that they kept me waiting for like 2 hrs and the final answer was that no one was found responsible for this incident. In this case, I was absolutely innocent and helpless. Because to me, a serious short-sighted person, I'm totally blind without the glasses. I felt extremely uncomfortable and is really torturing experience. Would you choose one hotel treat customer like this? I'm absolutely indoubt.\n\nReview 32:\nThis hotel is right on Las Ramblas. Easy to walk all around Barcelona from here. Comfortable restaurant and bar with picture windows facing Las Ramblas where you can watch all the people. Bedding, shower and room were all 5 star quality. Coffee bar very busy and service there in the morning really frustrating as customers come at the service worker from all sides with typical indifference to others. Starbucks located close by where service, quality etc are very good. Barcelona is one of the best cities to visit as a tourist. Easy to get around, lots of interesting museums, great beaches at the bottom of Las Ramblas, lots of restaurants at all price points, modern architecture such as La Sagrada Familia, etc.\n\nReview 33:\nI checked into Le Meridien after being unhappy with the condition of the rooms at the Colon Hotel. Le Meridien was very comfortable and had the best shower - both a hand held sprayer and a large rain showerhead. The bed and pillows were comfortable and fluffy and the furnishings were in very good condition. The location on La Rambla, just a block away from Placa Catalunya, was ideal and it was an easy walk to sightseeing and restaurants. The door and restaurant staff were pleasant and helpful. The desk staff were ok. Although it's billed as a 5 star hotel and is very comfortable, by NYC standards, this Le Meridien is only a 4 star hotel. It's also quite expensive. If price is not an issue, Le Meridien is a comfortable place to stay.\n\nReview 34:\nEveryone there was extremely courteous during my stay and made sure as a Platinum member that I was accomodated appropriately during my stay! I would definitely stay at Le Meridien again during a future visit to Barcelona!\n\nReview 35:\nExcellent venue, location and service. We enjoyed our 3 day stay. Particularly we lived the pool. Food was also very good.\n\nReview 36:\nLocation was fantastic, service was great. Only downside was size of the gym (too small)\n\nReview 37:\nThis hotel is excellent. We booked the room directly from the Starwood Hotels website and the price was absolutely convenient for a 4 stars hotel, which in fact could even be considered as a 5 star one. Very kind service, room whith very modern and classy furnitures, great bathroom and excellent position. The hotel seems to be recently renewed and we do not have any negative comment to add!\n\nReview 38:\nAs usual, fantastic Starwood service...perfect location for sightseeing, running on the beach, and going out at night...rooms were super clean and hotel staff was very helpful. The beds were ridiculously comfortable.\n\nReview 39:\nIf you are Starwood Platinum and expect an upgrade, skip it. All you will get is a lot of apologies about how sold out they are. I booked into this hotel a good nine months before arriving for my three night stay. I was a Platinum Starwood member when I booked. Upon arrival my wife and I were given a standard 291 square foot room, about the size of a bathroom in a St. Regis, not large enough to swing a cat in. The hotel claims to be five star but more properly merits three, max. Showering in a tub with three inches of water around my ankles is not my idea of a five star property. The hotel is heavily used by Lufthansa airlines crew, which may account for their \u201cbeing full\u201d and not doing anything to upgrade Platinum Starwood guests. It is Centrally located on La Ramplas but that is it. Save your Starwood point for another city, Paris, Florence or Venice, to name a few. In all seriousness, they should advertise that they do not participate in the Starwood program so loyal Starwood guests know what to expect.\n\nReview 40:\nThis hotel is in a great location right on La Rambla. The hotel itself was disappointing. The lobby still isn't finished. The desk staff was totally unhelpful when we asked questions about directions or sights. The rooms were very small, but they were modern and clean. Luckily we were using Starwood points. Otherwise this hotel was not worth the rates it charged.\n\nReview 41:\nI stayed here for 7 days. Looked like everyone from the bell hop, the doorman, check in staff, consierge, the resturant and the hotel management went to the same seminar in how to not provide good customer service. The consierge gave us the wrong directions to the the train station and seemed particularly peeved that guest with young kids were in his line asking for dinner reservation information! Could not even get us a cab in an approprite amount of time. Seemed like everyone had a chip on their shoulder. They should change the name of the hotel to the Le Arrogance. With the incredible competition for hotels in Barcelona, I will not be surprised to see this one continue to fall in the overall rankings.\n\nReview 42:\n\u201cHotel was ideally located in Barcelona. Our overall experience was quite pleasant. The room was small, but extremely well laid out. Amenities were very good. We enjoyed the very central location and would most definitely stay at Le Meridien again.\u201d\n\nReview 43:\nReading other reviews, I was a bit apprehensive to stay at this hotel. Recent construction and noise from the street seemed to be the top complaints, though neither was an issue for me. I booked the hotel on points, and the staff upgraded my room to a renovated suite with a deck on the 6th floor. It is in an alley near the middle of Las Ramblas, and so everything was nearby. There were two computers with free internet access in the lobby, and a carrefore was just around the corner for quick food.\n\nReview 44:\nAs soon as we arrived, we were greeted by courteous, professional staff fluent in several languages. The rooms were spacious, great AC, safe, Euro-style bathroom (no shower door), and much to my wife's delight...a working hair dryer. The hotel had 2 bars and a restaurant. Great service there and a great selection of wines/whiskeys. The hotel is right on a corner on Las Ramblas. Everyone will warn you about the pickpockets...just stay alert, watch your wallet/purse, don't drink too much (such is the case in all big cities). Barcelona is a modern, beautiful city. Its look is strongly influenced by all of her artists (modernist architecture, Gaudi). Would highly recommend this hotel to anyone who wants to stay in a very nice place with great service.\n\nReview 45:\nSpent three nights at Le Meridien after our cruise. The hotel is right in the heart of the Ramblas. Our suite was on the third floor overlooking the Ramblas and it was completely soundproofed The buffet breakfast was very good with a wide variety of items. The room was a good size and the bathroom was quite spacious and modern and very clean. The air conditioning worked very well and the staff were helpful and friendly. Free internet was a nice touch. Enjoyed our stay and would definitely stay here again.\n\nReview 46:\nThe location was ideal! and the rooms were very modern and clean. I highly recommend this hip hotel!\n\nReview 47:\nThis is a fine hotel, with a perfect location (on La Rambla). But what really made this hotel special was how they treated us when we arrived. Unfortunately, my daughter's pocketbook, including her passport, was stolen on the way to the hotel (the theives in Barcelona are quite clever). And none of my family speaks any Spanish. Upon our arrival, we explained what happened. The front desk staff, including Marco and a woman whose name I cannot recall. were amazingly helpful. They placed calls for us to credit card companies, helped us with the police report, and contacted the US Consulate. Without their amazing help, our vacation might have been ruined. Instead, we did our best to forget about it, and had a wonderful stay there.\n\nReview 48:\nWe booked this hotel after a late minute cancellation of an alternative booking, and were very thankful we had. The location is ideal, with the old town a very short walk away, the Market almost next door and La Ramblas the conduit to the Metro and bus services. The staff are friendly and professional. We arrive early in the day and fully expected to leave our luggage and explore the local area, however the \"trainee\" receptionist very quickly offered some alternatives (non starwood room,lower floor) which provided for immediate allocation. All of our interactions with the staff showed this willingness to communicate with guests rather than a rote solution to a request. The room was quiet, as requested, and overlooked the side street. The bathroom luxurious after a month in Africa, and the furnishings and linen of the usual high Le Meridien standard. Most of all the Lobby Bar ambiance and ideal light menu, combined with free WiFi made our stay exceptional.\n\nReview 49:\nThe hotel was located right in the heart of everything. We could get to restaurants, the subway, the market, attractions, etc., all by walking. What topped it all for us was the excellent service at the hotel. The staff was really amazing: they were unfailingly polite, helpful, and cheerful. When we couldn't get the free Internet on our laptop, the front manager even gave us free access to the high-speed Internet for our entire stay. This was without us asking for it at all! It was really wonderful to be able to walk about the incredible city and then retire for the night in this lovely hotel!\n\nReview 50:\nMy first clue was when I walked in and the lobby smelled. Great location - about 1/2 block from Las Ramblas. The problem with 1/2 block from Las Ramblas is that it is the loudest hotel I have ever stayed at. It felt like Mardi Gras was happening inside my room. The beds were low to the ground and fluffy and the air conditioning could not work so we were so hot. Car doors slamming and people screaming outside your window all night. We woke up and moved to a hotel down by the water. The bathroom is in the middle of the room with etched clear walls.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29338, "query_start_index": 29340, "query_end_index": 29340, "truncation_seperator": "... 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{"id": "2515572", "pid": "2515572", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI stayed at the Bahia for three nights, and it was a horrible experience. The one bedroom room looked tired and something from the 1970s. I was told by staff that it has not been renovated since that time frame. I was on a conference and thus, for convenience stayed at this hotel. The blow dryer did not work, the drain in the tub did not drain, and I found out this is a common prob. in the other rooms. My colleague had a cockroach fall out of her tub faucet and started to run around on the floor. The air conditioning unit was so loud that I shut it off and left my balcony door cracked open for air - there are no screens on the doors so be careful with kids. Also, the balcony fence has openings too big so a young child can fall through. STAY AWAY FROM THE HOTEL. Staff are nice, but too pricey for cockroaches and no drainage.\n\nReview 2:\nThe hotel is ok if you are just looking for a place to sleep, the rooms are old and have a funky smell but look clean, the free boat ride is lame, the boat is old, the music is a joke, the drinks are pricey and the food they offer is a sandwich you have to pay for. The hotel pool is strange, it has some wierd carpet around it, the hotel bar was probably cool in the 70's but today its lame, parking is a pain and the hotel beach is nasty. The good things about the place are: Compared to other hotels in the area the price is reasonable. Its close to the ocean and you can find some casual places to eat or have a drink there. Its close to sea world Its a quick drive to the airport, downtown, mexico, coronado Games in the game room are free The rooms have a fridge\n\nReview 3:\nMy husband and I went for our 1 year anniversary. We wanted to enjoy ourselves and have a relaxing time. We couldn't have picked a nicer spot. Our room was so nice and comfortable, it was better then we expected!!! We spent a lot of time by the pool drinking Margarita's which were very tasty!!! Our suite was facing the Marina and we were able to see the Bahia Belle come and go in the evening, it was a beautiful view. We only ate breakfast at the cafe and the buffet was awesome, we were saying how we would go back and eat even if we arent staying at the hotel!!! We had such a wonderful time that we plan on going back in October for my Birthday!!! I would recommend this hotel for a couple wanting a nice relaxing time or even a family wanting a fun vacation, lots to do and great location....... Leticia Serrano\n\nReview 4:\nThe beds are small, the bathroom is tiny. The windows are thin - we listened to a loud drunken conversation outside of our window at 1:30 in the morning. We had to call security. The security man walked by smoking, and it was as if the smoke was in our room. We heard beeping all morning, it ended up being an alarm clock several rooms down, but the walls and rooms are so thin, we could hear it. We were going to stay for 4 nights, but quickly checked out after the first one. The price was not outstanding. There was broken glass on our patio. It was one of the worst hotel experiences we have ever had. Do NOT book this with a trip on Travelocity. The hotel was reasonable about us leaving, but I had to spend forever on the phone sorting it out with Travelocity.\n\nReview 5:\nI stayed at the Bahia many years ago as a child... This summer we took our two kids for a few days. The kids loved it - great pool, playground on the beach, lots of boats and birds to look at, etc. Easy walk to Belmont amusement park. Cafe and room service were fine. Good drinks poolside. The hotel operates a New Orleans-style paddle boat from the Bahia to their other property on the other side of the Bay, which is free to guests. We all enjoyed that. Hubby and I were majorly disappointed with our suite. It was in need of a major renovation - bathroom was \"icky\", permanent wet spot on the carpet from a toilet leak, smelled of mildew throughout, no screen on patio door so I couldn't keep it open at night (hello - heard of West Nile virus? ), furnishings and beds needed to be replaced, poor lighting, overall dorm room decor. I would not go back unless they do the renovations. Perhaps the Tower rooms are more up to date but the suites are showing their age.\n\nReview 6:\nThis hotel met all of our family needs, yes it was dated, but very clean. We had a Bay View Suite/Seaworld package for four days. It was perfect ly located to watch the nightly Seaworld fireworks. We ordered room service a few times- all tasty, and fast. The pool even had a baby pool sectioned off. Huge hot tub could seat around 35 people- fresh towels provided. The Arcade games were all free of cost, which certainly helps. We were able to park directly in front of our door. We also took the complimentary Friday Night Bahia Belle Cruise, lots of fun with yummy cocktails. Right before I went on this Spring Break trip- I read some terrrible recent reviews which scared me- but we went and were really so pleased. I will for sure go back to this hotel- it really had so many great features. Huge fridge, oven, microwave and near by Trader Joe's. We spent two days at Seaworld and one day at Coronado. Great trip.\n\nReview 7:\nWe loved our room. It was just remodeled and very clean! Very nice! We stayed in a bay view suite, and had the perfect view of the bay with fireworks everynight from seaworld around 10:00pm. They cleaned our room really good, even did our dishes! The staff were all very nice to us also. My husband was in love with their buffalo wings. And their pool side grilled hot dogs. I enjoyed there chicken eggrolls, plus they have good happy hour prices after 4:00, half price on some of the appetizers. The place was very well kept,also.\n\nReview 8:\nNot used to writing poor reviews but this was a really bad experience. So we arrived during less-than-average weather conditions, but still that didn't excuse the instant feeling of \"do we really have to sleep here?\" Ok, so the 3 rooms we saw all seemed to have contained the original (badly) repainted furniture from the 1960's which could have been great in a shabby chic kind of way, had it not been for the smell, stains, and even holes in the soft furnishings. It was cold and damp and the room heating didn't work, we were freezing in a horribly smelling room, but having been shown our alternatives, this was the best of the lot. We stayed one night, but couldn't face a second, so checked out. Perhaps there are better renovated rooms, so if considering this hotel I would say be careful about what standard of room you are booking - ours was a standard twin room.\n\nReview 9:\nMy husband and I stayed here with our children over the summer. We really liked the property, especially being so close to the water. We had a lot of fun renting various watersports, and enjoyed the free boat ride - which we took in the evening in time to see the sunset. Staff seemed friendly, although we did not have much contact with them. We were short a pillow or two and that took quite a while to come, but housekeeping kept the room clean and tidy. We had to have a rollaway in addition to our two beds and that made for tight quarters, but it was fine when it was folded up. The bathroom was nice, and there was an additional mirror and chair outside the bathroom as well, which was convenient when there are several of you. We also loved visiting the rescued seals daily - very fun to watch. We stayed in La Jolla after we left this resort, but we enjoyed the Bahia more; they were not able to accommodate us as long as we would have liked, but we were glad that we were able to spend several days there.\n\nReview 10:\nWe stayed in a bay front room with two double beds. Our room was on the first floor and had a patio door out to the bay. I was really disappointed in our room. It looked SO much better online. The walls were cinder block and the floor was cement with carpet over it. The bathrooms were old but at least they were clean. We got the bed and breakfast package so we went to the restaurant in the morning for our free meal. Defiantly the best part! The room was very pretty and the food was great, I couldn\u2019t believe it was the same hotel. I had the impression the hotel was on the beach, the OCEAN beach. Not so, we were facing a stinky bay, there was no way I would go in there. We took the booze cruise that night; it was pretty bad, although the band was good. I\u2019m not sure it they have redone the hotel since we have been there but I would seriously think about what you see on their website and what you actually get.\n\nReview 11:\nSome of the rooms at this \"resort\" (a very charitable description) are 3 star quality, but the room they put me in was without a doubt the worst hotel room I have been in in 20+ years. Very, very old decor, curtains that were so old that the light shone through the holes in the morning, bathroom in disrepair (including a curtain rod that seemed to be one screw thread from falling to the ground, and which we asked the front desk to fix with no success). The staff were fine, but the property is very dated, and very run down. I would never stay there again, not matter how good the rates were.\n\nReview 12:\nThe Bahia was in the middle of being upgraded but was very comfortable. We had a very nice room, however it was NOT the room we booked. We reserved a wheelchair accessible oom, but because someone later booked a wedding at the Bahia, they moved our room and gave it to the family of the wedding party. Not having wheelchair access was a huge issue for us! They eventually upgraded our room to a ery nice, but once again it was not accessible. We made do, but a relaxing vacation was interrupted by lack of access. As for the pool..it is amazing! One of the best we have been in. It was always clean, perfect temps, and in spite of the number of people, it was never over crowded. The hotel has a shortage of parking, which can be a problem as well. However, the location is beautiful! It is right on the Bay with a wonderful Bahia Belle boat. The pond with the seals is fun for the kids as ell, not to mention the sandy beches.\n\nReview 13:\nWe have just returned from an extended 4th of July weekend at the Bahia \"Resort\". The accomodations were very shabby and outdated (no fan in bathroom, maid service was not very thorough and a kitchenette with no microwave). I had to call the front desk on Saturday night at 3:30 in order to have our neighbors above us, keep it down. They were shouting from the balcony to their friends downstairs all night! Parking was atrocious being so close to the beach. If I had to give compliments it would be that the pool was heated, we were close to Sea World and walking distance to Belmont and there was hot water coming from the shower. This hotel is not very kid-friendly. I used their Live help line to find out about any kid friendly amenities and the operator could not list any besides kids meals. Believe me there is a reason why there is limited pictures of the resort on the web page, it is really nothing to look at. Not worth the $. Also, please let the seals go, it is very upsetting that they are cooped up that way.\n\nReview 14:\nWe spent 400 on two nights ...We were happy with the place real clean and close to sea world and Beach..we would definitely come back....location looks a a little outdated inside but for the price it is a nice location and very safe and clean\n\nReview 15:\nthis is the best place to stay if you want to spend time at the mission beach area, everything is within walking distince...(in flip flops) we stayed in older section of this resort and found it charming/home-like. felt safe and secure(on second floor)..left sliding glass door open all night enjoying the sea breeze..the grounds were very nice, plants/palm trees..very resort like....plenty of parking...\n\nReview 16:\nI grew up in San Diego and spent lots of time on Mission Bay. I since moved away but have looked forward to the time I could return and stay at the Bahia Resort with my own family. This trip was all we could ask for. The hotel could use some updating, but the location CANNOT be beat--private bay access on one side with all the water sports you could want, and the beach w/waves and all that fun only a block away. Close to all major San Diego attractions. Resort restaurant was delicious, pool was awesome and whole trip a \"10\". Would stay here again in a heartbeat.\n\nReview 17:\nOur stay at this resort was outstanding. Restaurant menu and meals were marvelous. Front desk and room service staff were friendly and accomidating. The rooms in our suite were spacious along with balcony views of the bay that were amazing. New furniture and bedding were comfortable. Location was a perfect walking distance for shopping, dinning on the board walk, and casual strolls on the beach. I definitely plan for a return visit soon. Highly recommended Bahia Resort Hotel to my family and friends. Undeniably a great price for such a nice hotel within a great location found nestled away on Mission Bay in San Diego.\n\nReview 18:\nWe stayed at the Bahia at the recommendation of a travel agent who had visited there quite a few years ago. We reserved a Bay View Suite and were very disappointed with the \"view\" as it was beyond the shrubs and roadway and cars/motor homes behind the unit we stayed in. I expected to be able to step out onto a patio, have a small grass area, then some sand, then some water from the way the room was presented to us. The patio itself was dirty, piled with debris and the lounge chairs were extremely dirty. Never even sat out there. The room itself and furnishings were on the shabby side and the bathroom definitely left something to be desired. We had to call for more towels each day as they never left enough for our family of four. On the positive side, the grounds were very well maintained and the food was very reasonable and tasty. Bottom line, it definitely was not worth the money we paid.\n\nReview 19:\nBeautiful area, very accommodating staff. Restaurant- food excellent and reasonably priced.\n\nReview 20:\nstayed here for the weekend .the pool and the hot tub are beautiful and well maintained .The rooms are very old but were clean .\n\nReview 21:\nThe hotel was OK, however, the website failed to mention that the rooms were rather old. The location is awesome and if you are OK with an older facility, I think you'll like it. Being accustomed to 4- and 5- star resorts, this was a little disappointing. The pictures on the website make it look very new, unfortunately, not the case. The rate was great and the staff were very friendly and helpful. Despite, we can't say that we'll stay there again.\n\nReview 22:\ngreat location but the rooms have to be retro late 60s- 70s. I had a inside room with no view. Room smelled of mildew. Fridge, no microwave. Weather was great, mid 70s and sun. Next time, I'll stay at the Omni.\n\nReview 23:\nWe stayed at Bahia Resort for an extended weekend and would recommend this hotel to anyone traveling in San Diego. We booked a second floor Marina Suite which included a large living room, kitchen and king size seperate bedroom. The room was perfect for our family of 5 and it even had a balcony overlooking Mission Bay which was about 40 feet from the room. We booked our room as part of one of their package deals, we chose the Zoo Package, and it reduced our room rate by 20%. Check in is a bit late, 4pm, and when we arrived our room was still not ready but the Hotel staff immediately offered us Restaurant vouchers (i didn't even complain). Their grounds are well kept and the views all around are great, the pool was big and empty...we were the only ones using it becasue of some drizzle. In house restaurant was perfect for breakfast and the Hotel is close to the Boardwalk and Belmont Park. We walked to the boardwalk each day. Also was only a 10 minute drive to downtown San Diego. Only complaint was that they do not offer boat, bike or kayak rentals in the rain.\n\nReview 24:\nI stayed at this hotel with my significant other. We were just visiing San Diego overnight. The outside of the hotel does not look very appealing but the inside is very nice. The room had a full kitchen, and living room. I was very impressed. Also, there is a beach right on the hotel property. We were only a few miles away from the San Diego zoo.\n\nReview 25:\nWe are a family of five and had a really lovely big room with sofabed and two doubles, plus a fully functioning kitchen - though we didn't use it as restaurant buffet breakfast too tempting! The pool is great, nicely divided into areas for swimmers and toddlers, the tennis court is fun, kids loved the sea lions and the beach - we went in August and it didn't feel too busy at all. Staff really friendly and helpful, rooms clean. Great location for Sea World and easy to get to other parts of San Diego. Would thoroughly recommend this hotel.\n\nReview 26:\nWe stayed only one night and were quite pleased with the great service. Another bonus was that we got a free paddle wheel boat tour of Mission Bay which was great to see the area but very cold even in June. The thing I was surprised with was the room. The first impression was that is smelled damp, musty and well used. One of the reasons we had chosen this hotel is that it is not on the online bed bug alert list and since we were there only one night we decided to stay because the beds were comfortable and clean and we were only sleeping there. The grounds were lovely, with a small pool in the centre and a nice restaurant to enjoy. It is located on a little jut out peninsula into Mission Bay so you could walk around the hotel too or up the road about 5-10 minutes to the beach which has restaurants, a small amusement park and shops. It is a really nice area.\n\nReview 27:\nLike others, despite the mixed reviews, we decided to give Bahia a try. Well, we booked it for 11 nights and only stayed 3. Let me explain: The Good: 1. Nice size hot tub which I thought was nice. Room was average, more like a motel feel and appearance (wallpaper coming off). 2. Nice staff. 3. Belle was a plus, although never rode it. 4. Location is great! 5. Seal pool was pretty cool. 6. Restaurant is nice and good (at least breakfast, I can't speak of dinner). The Bad: 1. Looks good when you first arrive, but gets worse after the lobby area. 2. We had to buy an air freshener due to the old basement smell (as others complained of). 3. There were bugs (once again, as others complained of). The last night we stayed there, we found a roach in our bathtub! 4. Showerhead is super low; my husband had to squat to wash his hair. The roach and low shower head pretty much did it for us and we had to leave. Can't say I'd recommend it, even to people on a budget.\n\nReview 28:\nWe reserved a studio room with a view. Upon arrival we were matter of factly told that there was a wedding reception going on above our room that night. When we asked to move we were told they had a standard room only or we could go elsewhere with no help to find another place. As we were with our baby we opted to stay. The room had ripped and stained sheets. Rust in the sink. Peeling wallpaper. Stains on the comforter a bad mildew smell, but it was at least quiet.\n\nReview 29:\nThis was my first time to San Diego! and it was amazing! the holet was clean the food was wonderful and the people were great ! thank you Betty from Colorado\n\nReview 30:\nWe've had a very nice week i San Diego, Bahia Resort Hotel sharing my interest for golfing with my wifes interest to see a lot :-). We'vw been visited almost all attractions of San Diego: Old Town, Harbour, Balboa Park, Downtown (great shoping) etc. Clever directions from Hotells personal made it easy. Evenings at the pool or in Tanger Bar closed nicely each day.\n\nReview 31:\nWe stayed at the Bahia Beach \"Resort\" at the end of our honeymoon in May 2006. It was to say the least very poor. It was like a run down motel in that the rooms were tiny and not very private. Immediately outside our patio was a promenade that practically anyone could walk down and look into our room. It was really creepy. We were assigned one half of an adjoining room and unfortunately a noisy family were in the room adjoining us. They were up at 6.30 and made noise the whole morning. This was terrible. Our nights sleep was totally ruined. The staff were helpful but an area map would have helped. But overall it was one of the worst places we have ever stayed in. Dont be fooled by the brochure, stay away.\n\nReview 32:\nMy family and I stayed at the Bahia Resort Hotel for 5 days. Our room smelt of damp and also it needed redecorating. This is a overated hotel. I would go back to San Diego but would give this hotel a big miss.\n\nReview 33:\nMy husband and I recently stayed at this hotel at the recommendation of a travel agent who had spent countless family vacations here as a child. We were absolutely thrilled with our accomations with a \"Bay View Suite.\" Our room had a large patio overlooking Mission Bay. We were only a few short blocks to the Ocean, which was an added treat. The customer service provided at the front desk was premier. This resort is also conveniently located near many attractions. We would welcome the opportunity to return to Bahai Resort in San Diego!\n\nReview 34:\nMy mother and I (28yrs old) took a trip together. We rented a car from Advantage for $40/for 4 days! (plus extra insurance and gas). It costed us $20 for cab fare from the Airport...so the car rental was well worth it! We drove down to the Outlet Malls close to the Border, we drove into Tijuana and into Rosarito, Mexico. We drove to La Mesa, Old Towne, Gaslamp Quarters (CA). I watched my 1st MLB Game San Diego Padres vs Los Angeles Dodgers! Whoop! Whoop! But back to the location of the Bahia Resort. We walked along the beach/boardwalk one afternoon. We didn't take advantage of the Resorts pools, beaches or restaurants. The accomodations were great! Kitchenette, full sized living room, free internet. There were fireworks visible from the 4th floor balcony. It was a nice place to come back to and rest our adventurous bodies.\n\nReview 35:\nThis is a great place to stay for a weekend getaway or longer! My husband, myself and our 18 month old stayed for a friend's wedding that took place at the resort. It is an awesome place! Definitely kid friendly. Has a great pool (with food & drink available poolside), tennis courts, & it is right on the ocean. The wedding was put together beautifully too! This resort has so much to offer. You don't even need to leave . . .\n\nReview 36:\nOur family took an Easter trip to the Bahia Resort and had the time of our lives. The resort was very convenient (especially since we were traveling with young grandchildren). When we arrived we parked our car and never had to use it until we checked out. Everything was right on site, walked, or took tours to the places we wanted to visit. Staff was very friendly and the food at the resort was excellent and reasonable. We had an ocean front room wih play area for the children right out our back door. It was one of the best short trips we have ever taken. The only thing I wish we could of done was bring our small dogs, then our vacation would have been complete. We plan on taking another family trip to the Bahia in the fall. It's grounds were a photographers dream. Lush and greenery on one part and a beautiful ocean on the other.\n\nReview 37:\nOur first room was a dump...concrete block walls, overall grimy feeling. Our bath tub leaked, so they offered to move us to another room. We were moved into a small suite in the newer part of the hotel, and it was much, much nicer. I was very surprised at the discrepancy between the two rooms. The outside atmosphere of the hotel was nice...gazebos, pool, sea lion, etc.\n\nReview 38:\nThe Bahia was a huge disappointment. The room was made of cinderblocks and looked like a low grade motel. We thought we had a room with a kitchen but in fact the only amenity was a refrigerator. The beds were tiny twin beds jammed in a bedroom. I slept on the pull out couch, actually I slept on the crusty mattress that was placed on the floor because the springs in the pull out were so poor. It was extremely depressing. The pool was crowded but fine. A positive note was that there was a gameroomat which kids could play video games for free. The onsite restaurant was horrible in quality and service. A total joke. Save your money and skip the Bahia.\n\nReview 39:\nThe resort was beautiful and the staff was wonderful and helpful! I would definitely come back again!\n\nReview 40:\nWe stayed a the Bahia for Valentines Day weekend. We got a studio room which was very clean and roomy. I loved the big porch and window. We had a nice view. The staff was very helpful and courteous. Loved being so close to the beach and the bahia belle is a great way to get to the pacific beach nightlife for free! It was a great trip!\n\nReview 41:\nGreat place to vacation. Worth every penny! Great location right on the bay, and minutes from Sea World, Old Town, Gaslamp, etc. The food and service was excellent. Especially the Tangier bar/lounge. Late night amenities are always great. Pool, jacuzzi, arcade, and a fitness center. Although the rooms could use a little \"handy-man\" servicing, i'd say it was a good night's sleep. Very comfortable beds, and a GREAT view. . . that is if you get a bayfront room. All-in-all, its a great place to visit!\n\nReview 42:\nI accidentally cancelled a reservation, and called them 5 minutes later to re-reserve, and they said NO. They charged me the full amount of the reservation anyways. Scott (at the San Diego Bahia) was very rude, and was very unprofessional. (He will be hearing from his General Manager soon!) Based on this service experience, I will never do business with Bahia Resorts.\n\nReview 43:\nI took my wife to this Hotel for her B-Day. We planned to stay for 3 nights but checked out as soon as we could. The hotel was quite old and very overpriced. The staff was unwelcoming and very unaccommodating. The place was dirty and full of questionable characters. At times, Marijuana smelled throughout the hotel premises during the visit. We had a very bad experience in this Hotel. Even though this is supposed to be high class hotel, it is not that at all. Do not get fooled by the high prices. Staff is bad and the Hotel is very dirty. Everything is old. The AC is not working. Lack of parking spaces. Very bad hotel.\n\nReview 44:\nStayed for two nights in Apr 24- 26th. Booked on Hotwire for $68.00. We had a bayfront room that you walk onto the patio and into the water of the bay we paid to upgrade to a water front room at check in for an other $35.00 a night. Best of all is there is free parking and with the bay front rooms you park right at your room. The room was a good size and it had a fridge in it. This room still needs to be updated and the shower did not drain very good at all. The room was clean and had a very good a/c in it. It is close to Belmont park and to the beach it is walking distance. The seals at the hotel is cool as well. Overall this is a nice place and will be even better when the upgrade is done.\n\nReview 45:\nWe couldn't believe it when we pulled up. Where was the hotel in the photos? Not to mention, there were no parking spots, or luggage carts available, so 6 days of luggage for 6 people had to be carried a long way! There were 6 other families with us and each family had at least two children. The pool was not heated as stated, the microwave in our rooms didn't work, the room was very musty. Nothing met our expections for what we paid! Never Again!\n\nReview 46:\nThe location of this hotel is beautiful, the rooms are comfortable and the staff is very friendly. Over the years I have come to a variety of meetings at the Bahia, and always am happy to get to come back.\n\nReview 47:\nMyself, husband and 12 year old son stayed here for 3 nights in April 2012, this was a lovely hotel and the staff were so friendly and helpful. Our room had a kitchenette which had microwave, fridge freezer and cooker in it which was great. Very spacious and clean, we were on ground floor and had a hammock in our own private bit of garden. The hotel was quiet, pool was great but not that big and can imagine in the summer it probably gerts very busy. We ate in the restaurant and food was nice as was service. Wi fi and car parking is free and you can park near to your room. there is loveley views all round this hotel and the location is great as Seaworld and Sandiego zoo only few minutes away. Would definately stay here again.\n\nReview 48:\nIt is right on Mission Bay and is central to just about everything. Many beaches within walking distance and at your doorstep! Can't wait to go back again. The staff is the best from groundsmen to the top.\n\nReview 49:\nThis was our 4th trip to San Diego and the Bahia as well. We stayed in a Bay front King and it was great. Had a patio on the bay, the room was clean, large and comfortable. The staff was very pleasant and helpful. We ate at the Bahia Cafe many times and had room service twice. Great food. The grounds and swimming pool are kept immaculate. A short walk to Mission Beach and the ocean. We will stay there on our next trip.\n\nReview 50:\nClean, spacious rooms, perfect location on the bay\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29472, "query_start_index": 29474, "query_end_index": 29474, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 1023, 1803, 2633, 3411, 4391, 5320, 5863, 6747, 7774, 8706, 9315, 10255, 11293, 11548, 11966, 12547, 13184, 14099, 14203, 14344, 14808, 15031, 16118, 16479, 17035, 17916, 18895, 19377, 19547, 19925, 20652, 20874, 21427, 22274, 22714, 23567, 23951, 24619, 24733, 25082, 25597, 25980, 26617, 27330, 27793, 28011, 28758, 28976, 29411]}
{"id": "2515926", "pid": "2515926", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery few rooms actually see the pool. Ours is on the 2nd floor and all we see are trees. Pool is very shallow so is dominated with kids 8 years old and younger. Location is convenient to Universal but the one hour advance entrance still means the Harry Potter exhibit is extremely busy. If Potter is a must, getting in early is a must...or go late in the evening and stay somewhere that is less expensive but even nicer than a Loews hotel. Internet access is $10 a day and per computer. Self parking adds another fee per day. The brunch at the sites \"Kitchen\" was not stocked up til the finish time of 11:00. When we arrived at 10:30, many items only had a few left. On the upside, the hotel staff has a laid back, fun spirit to them. They compliment by pounding fists, say \"take it easy\", and have a casual fun demeanor. A long haired tattooed person would be recruited to work here.\n\nReview 2:\nWe enjoyed the pool and the service there. However, it was rainy for part of our stay so none of the usual activities ran. A further frustration was the lack of free in room internet service (available for an additional $10 per night). The lobby had fee wi-fi but it was a slow connection and there was a crowded rock concert taking place in the lobby (with a cover charge. The exercise room was another $10 to use per day. Seating in the hotel restaurant \"The Kitchen\" was very limited. There was no free breakfast as in many hotels. The final disappointment was that our room leaked in the rain and the carpet was wet. All and all, I would much rather stay elsewhere, purchase fast passes and be waiting to get in the gates at 8:45. The extra early hour, while nice, was NOT worth the cost.\n\nReview 3:\nJust returned from a 4 night stay at the HRH in Universal Studios. After $1,500 for the room I can honestly say that this was not a typical Lowes Hotel experience. Like the reviews before me, I too agree that the linens were cheap and the rooms dingy. The furnishings themselves are very modern; however, they are worn and look old. The rooms are poorly designed. If you were to have more than 2 people in the room it would be VERY crowded. I am not sure how families with children do it! The bathroom was designed so poorly that you actually had to cram yourself in a corner in order to shut the door (and I am a small girl). Overall, the location is fantastic. That's the best perk you'll get for staying here. Other than that, be prepared to pay $20 for parking per day, and get absolutely no free internet - not even in the lobby!\n\nReview 4:\nYou pay too much for what you get. There are dozens of other hotels within a 6 block radius that are a better value. Pros: Hotel is in a great location walking distance to many things, including Universal Studios. Cons: Bathroom was not cleaned very well. Upon check in, the bathroom floor was dirty and was never cleaned over my 5 days stay. Lots and lots of kids. Hotel hallway was loud and It was difficult to sleep with lots of noise. Hotel allows pets. Barking dogs is all I have to say about that! Cell phones do not work very well in the hotel. You must go outside to use your phone. Hotel restaurant staff was under staffed resulting in long waits. The staff was very pleasant. Parking staff block your access to and from your car to get a tip. It make me feel uncomfortable. Neither I nor my colleagues will stay at this hotel in the future.\n\nReview 5:\nSpent long weekend at Universal and stayed at the Hard Rock. Club level rooms are small but well kept. You can't beat the value- breakfast, snacks, pop wine and beer all included. It beats shelling out each time someone in the group wants something. Awesome pool area--weather was too chilly to use, would have loved to. The hotel is a 5 minute walk from the Universal Parks. Perfect location--and no need for a car! Would stay again.\n\nReview 6:\nI was at the Hard Rock Hotel for a site visit and overall visit to universal orlando area. The room was very nice, staff was extremly attentive, and the entire universal orlando area was amazing. Please contact me if you have any questions or need any more information.\n\nReview 7:\nBeing a first time visitor to Orlando, we chose to stay at the Hard Rock Hotel due to its location to the Universal theme parks and its fast-pass benefit. We originally booked a Kids Suite and later changed it to 2 double rooms (garden-view). The rooms were average in size while the bathrooms were small. Breakfast at the Hard Rock, at an additional cost, was fantastic with a very good selection and value for money. Access to the park via the river-boat was marvellous while the fast-pass was very helpful.\n\nReview 8:\nThe Hard Rock is a pricey hotel, but well worth it. The room was beautiful, with alot of ammenities. We enjoyed eating iin the Kitchen restaurant at the hotel. The food again was pricey but worth it. We loved the water taxi over to the parks and city walk. The automatic fast pass showing your room key was worth the price of the hotel itself.In 95degree temperatures, the five minute wait just for staying at the hotel was wonderful. I wish Disney would do the same. We also liked the memorabilia everywhere.\n\nReview 9:\nThis has been the best hotel we have stayed. We have stayed at other 5 star hotels, but this one is awsome! The quality of the staff is outstanding. Just the fact that my son got sick at midnite on a Friday night and the front desk was able to provide me with imediate info. on how to have a doctor come to our hotel room to check my son was very important. The hotel is a little expensive, but it is worth the price. I will defintely stay again at the hard rock hotel. We also stayed at the Coronado at Disney, but found the rooms were showing some wear and tear and it was expensive for what it has to offer.\n\nReview 10:\nOur room was dirty. Towels had stains on them. Sheets had stains on them. The blankets were the most horrible things ever. They were so thin as almost to be non-existant. They had squares woven in to them that you could feel through the sheets. We stayed at Disney's Beach Club and Busche Garden's Embassy Suites. Both had luxurious quilts. The sheets were not fitted to the mattress. Each night they came off the bed. The room was not stocked with caffinated coffee. Each day I needed to ask housekeeping for some. For some reason, each day the excess I had left over was removed. The buffet breakfast I had at the Kitchen was a pale comparison to the buffet breakfast I ate at the Royal Pacific restaurant. The staff at the Kitchen was rude. The music in the Hard Rock lobby was overwhelming. The paths around the pool were overgrown and populated with weeds. I was extremely disappointed with my stay and will never return or recommend this incredibly overpriced disappointment.\n\nReview 11:\nSimply the best hotel to stay if your doing the Universal parks. A great pool that shows family films at night. A restaurant that makes a great brekkie. And best of all a 5 min walk to the parks. If you can't be bothered to walk there are free boat rides to and from the parks. If your going for horror night then you truely are in for a treat, a spectacular you will never forget. I highly recommend on getting special fast passes for horror nights, pricey but worth their weight in gold. Without them expect to queue for 2-3 hours per house. With them 10-15 mins. Not something you'll do every day so make sure you get them as they are limited. On normal days to the parks your room keys act as fast passes. Brilliant!! !\n\nReview 12:\nThis was our first stay at the HRH in Orlando. The club level was a great deal for our family. We could get a simple breakfast and be on our way; get snacks in the afternoon, and even a few sweets before bedtime. The \"club\" itself needs to have more staff to clean and stock. The floor always seemed to be riddled with crumbs and the tables needed to be wiped down. As for the room, it was \"ok\" the bathroom was really small by American standards and we were awakened every morning/night by rowdy guests going down the hall. The pool area was GREAT!!! February is a great time to go to Orlando . . . the pool always had chairs and towels available. There is also a volleyball court, water slide, and ping pong tables for entertainment. Our \"club\" status gave us early entry into the Universal parks (1 hour) and a fast pass on most rides. We were within walking distance of lots of fun! I would definitely stay at this facility again . . . but would ask for a room at the END of the hall!\n\nReview 13:\nI stayed in the Hard Rock Aug1-5, the room they put me in (3095) was disgusting,. It had numerous spots on the carpet, rusted bathroom fixtures, spotted comforters, and a funky smell. I asked to be moved and that room was worst than the first. It took three tries to get a halfway decent room. Also my room was not cleaned until 4pm and it was never vacumed. When I complained I was offered free drinks and food by the pool but the problem was never corrected. At $279 a night I expected more from the Hard Rock. Next time I will just stay over night for the front of the line access and then move to a better hotel.\n\nReview 14:\nIt's a nice hotel, but it's run by people that would rather you not bother them. The 4pm check-in time is not observed, they just don't have the rooms ready. The cleaning service is disorganized and there is a charge for everything. For the $300 a room costs, you just expect more.\n\nReview 15:\nStayed at the Hard rock hotel over Thanksgiving and spend four nights there. Check in was easy and the room was comfortable and clean. Two queen beds is nice with two kids. Breakfast is easy in the Kitchen which has bagel;s coffee..., expensive but the usual resort prices. We went to the park each day and using your room key as a fast pass is worth the price of the room alone. They will charge $40-50 per person per day to buy a fast pass and you can use your room key and go on every ride except Harry Potter and one roller coaster as many times as you want without any lines. We never waited over 10 minutes for any ride but Harry Potter. We chilled by the pool a few afternoons, very loud, rock music blasting with a DJ, so if you are looking for peace and quiet dont stay here. If you are looking for a rockin place close to the park, its worth the money in my book.\n\nReview 16:\nMe and my wife went here for our honeymoon in September or 2008. We were not informed that there were going to be renovations on our floor and on the pool. Our bed was pulled away from the wall, and was not balanced. Made it very hard for us to sleep when we were both rolling towards the middle. We tried to contact someone in management, left message and never got a call back. I was rather disappointed and think that there are far better hotels to stay at in the Orlando area.\n\nReview 17:\nNice place to stay. Easy walking to the parks or boat access. Giant pool with music played underwater. Helpful staff. Milk & Cookies at night if you are a Lowes member. Big rooms. Lovely scenery. Family friendly. Traveled with 2 teenagers\n\nReview 18:\nI didn't like the hard rock. First of all the lighting in the room was dim. There was no bathtub-for all that money I would like to be able to soak in a bath. The beer in the minifridge was overpriced at $8. The worst thing of all was the valet praking at $45 a day!! I have stayed at many nicer hotels in Chicago with just as good locations and have paid way less than that for parking. Are you kidding me?\n\nReview 19:\nMy family and I stayed at the Hard Rock for 1 week in February, and it was excellent. All the rooms have been redone recently, they were roomy enough for a family of 5 and the beds were great. We had a room away from the elevators, and there was no problem with noise, even though the hotel was packed. The pool area is excellent, even with the chilly weather the kids were able to swim comfortably in the heated pool and absolutely loved the water slide. The pool bar has great drinks and good food, they automatically add in an 18% gratuity charge to everything, but their service stands up to that amount. The food in the Kitchen is very good also, and they have great icecream at Emack and Bolio's. Although the Hard Rock is a little pricey, it is worth the price, especially when you factor in the room key express passes for the park. We loved the Hard Rock and are already planning our trip for next year.\n\nReview 20:\nThe rooms were noisy, you could hear the other people walking up and down the hallway, opening and closing doors all night long. There was a gap under the door on both of the rooms we had, bad experience! We stayed there previously in 2000, had a good stay but the motel has went down hill since, wont stay there again. Motel management never responded to my complaint, besides that(no sleep), management, the breakfast no good, everything else is great! Will not stay there again. oh ya don't book on hotels.com they really screwed up our last trip to Florida as well.\n\nReview 21:\nI stayed at the Hard Rock Jan 2nd and 3rd. If you have stayed at Disney Deluxe resorts dont even bother staying here. The hotel is not worth the money per night and the staff is not trained properly. It was great being close to the parks but compared to Disney there is no comparison.\n\nReview 22:\nWe stayed in Dec 2011 for 3 nights. The hotel itself and the grounds are really nice with a good friendly ambience. The location is of course great if you plan on visiting Universal and the express pass facility is the reason we booked to stay here. The water taxi is good - not far from the hotel itself to get on - drops you off near the Fossil shop. It's a very pleasant walk - 10 minutes to the entrance of Universal Studios. The food was good, although not the best we've had in Florida. The rooms are adequate, although felt a little 'tired' and not sure how often the huge pillow cushions are cleaned. Our iPod dock didn't work and within minutes a maintenance guy was at our room and put a brand new one in - very efficient service. The staff are all really friendly and poolside service was very good.\n\nReview 23:\nI've paid less and have had more included in Maui. Additional charges for EVERYTHING most hotels include. i.e. miro wave, small frig, WiFi. The room had no ventilation to outside air. No fans, no open windows,only a small (the size of 2 pac of cigarettes) above the tub and that had NO FAN. My grandchildren to ill during the night and the stench from vomit and diaarea was impossible get rid of. The stale, stagnant air was choaking us. The prices at the bars and hotel Restaurant (The Kitchen) were outrageuos. If you lodge here, take lots of $$$$$.\n\nReview 24:\nWe stayed at the Hard Rock Hotel from April 26 - 30 2007. Check-In was fast, room was clean, Pool was great, We will be going back to this hotel.\n\nReview 25:\nthis vacation was to be our BIG family vacation. We decided to stay at the Hard Rock, with the name, we thought it would be wonderful. First, our room was supposed to be ready by 4pm, and still did not have our room at 7pm. They gave us an \"upgrade\" to a king suite, which would be great for a couple, but my husband and son had to sleep on a VERY uncomfortable roll-out couch. Our stay was four nights, they made us move to our original reserved room on the fourth night, which was inconvenient, but more comfortable with two queens. The staff was nice, but still when spending the money, I would have expected better efficiency. BTW, the fitness room is an additional cost, which I didn't know. The pool was beautiful, but be careful when upgrading to a poolview room as we did. Some of the poolviews are blocked by the palm trees. Garden view would have been fine.\n\nReview 26:\nMy family loves the hotel. The pros: fun (but loud) pool area, comfortable beds and sheets, fun rock music playing all the time, friendly hotel staff, very clean, closest hotel to parks. The cons: slight urine smell coming from a/c vent, no cell phone service in room, not enough pool servers. Expensive but worth it! We went to the Portofino Hotel to swim one day. They have a large, quiet, relaxing pool and a few steps away from that a pool similar to Hard Rock's without the loud music. Very pretty area-nice quiet break from constant noise of parks and H.R. But, Hard Rock rocks! !\n\nReview 27:\nWe stayed for a long weekend in November and were very, very happy with the place. It's definitely a \"cool\" hotel, with great decor, music, and rock memorabilia. The Kitchen restaurant is a good place and surprisingly reasonably placed for a resort restaurant. The very best feature of the hotel is the fact that your room key allows you to skip lines at the theme parks. This feature is not offered at Disney hotels, and it really makes the Hard Rock, Portofino, and Royal Pacific Resort stand head and shoulders above the Disney hotels. We've stayed at both the Hard Rock and Portofino, and we liked both a lot, for different reasons. Portofino is more picturesque and charming, as it seeks to re-create the village of the same name on the Italian Riviera. Hard Rock is \"cooler\" and more kids-oriented, and it is very close (5 minute walk, max) to the theme parks and CityWalk Orlando, with its fun restaurants and vibrant atmosphere.\n\nReview 28:\nWhat a Huge disappointment this hotel was. We booked a suite with two bedrooms with a pool view. What we got was a king room with a table and a small regular room that was attached. They put us on the 3rd floor which is the floor you enter on and could see nothing. The room smelled horrible the carpets were filthy, the furniture was filthy, we had to wait until 5:00 before the room was ready. There was no comforter on our bed and after the third request we finally received one. The coffee in room service was great, but one pot cost $15. They add 20% and a $3 service fee. We paid $700 a night for these accomadations and had booked 3 nights. The only good thing was Sem the gentleman who checked us out and the guy he was training, and the express pass. Maybe the other two Universal Hotels are better!\n\nReview 29:\nOf the three on site Universal properties I would definitely recommend this location. The property is very close to the theme parks and you are able to quickly walk back and forth to the hotel! Having the express pass benefit is well worth staying at this on site property. Unlike at Disney, you can go to the rides whatever time you want. You just walk in a separate express line and you don't have to go around getting \"fast pass\" tickets. We went right to the front of the lines and we were able to ride over and over. The hotel pool was relaxing and they had a great band playing while we lounged around and ate snacks and drank wine. We only ate breakfast at the hotel from the convenient store, so I'm not sure how the restaurants are. We walked to City Walk and tried different places to eat every night. The wait times can get long, so if you have little kids you may want to go early.\n\nReview 30:\nJust returned from the Hard Rock Hotel. This hotel is well worth a visit!! The garden view room on the 4th floor was clean and all fixtures were well maintained. Housekeeping were very good especially the HK manager (Tom B) who very friendly and made us welcome. The food in the restuarant (The Kitchen) was excellent and good value for money. Also, the atmosphere and STAFF in the Velvet Lounge was very good. The pool area was well maintained and the water was warm enough to enjoy a swim after 7.00pm. I have no doubt that we will go back to this holel and have no reservation about recommending a stay at the Hard Rock Hotel.\n\nReview 31:\nWhat others discribed about the location and the hotel itself is mostly right. The only extra remark that I would give is that breakfast as forseen (if you take it) is nothing special. No cheese, no ham. Only sweet American stuff which I didn't like as an European. I can not call this a continental breakfast.\n\nReview 32:\nReally disappointed. Rooms were large and clean, but somewhat sterile. Baffled that a picture of the Beatles on the wall can convince people they're staying in a unique rock hotel. Pool was full of \"mutton dressed as lamb\" 50+ women trying to relive their youth and chatting up the waiters. I don't really consider 50+ drunken women swearing loudly around the pool area a truly family experience. However, they did totally personify the clientelle of this place - it lacked class and had no atmosphere. Not at all what I expected.\n\nReview 33:\nLoved this hotel. Great for family with young kids or teenagers. Couples will love it as well if you like lots going on and music around the pool. Pool bar service was fantastic. However you are paying for the service. Bedrooms were a good size with plenty of storage space. Service throughout the hotel \"Spot on\"!. From the moment we valet parked car we did not have to do anything, except have a wonderful time. Would definately return again. Cannot say anything negative. Loved it! !\n\nReview 34:\nThe room was nice and the location was good for easy access to the parks. However, the food and drink prices left us feeling nickeled and dimmed. We got two cocktails at the pool, $27 and they were not super-sized like the price. The pool adds 18 percent gratuity to each check. $9 for 2 bottles of water. There were no vending machines. We were expecting more restaurant and lounge options. Overall the place was nice enough but not worth the money we paid. Free Internet was not in the room, only in the lobby.\n\nReview 35:\nMy husband and I just returned from the Hard Rock Hotel. We stayed from July 11th-16th. The staff and service were either great or terrible. At the end of our stay we noticed that we had been charged an extra nights stay. We had gotten our intinary half way threw this trip to find incorrect charges and a outlandish room hold. We are still working to clear up the Hard Rock's expensive mistakes. Pray that nothing goes wrong because if you have any problems the staff here could care less. The room was clean and spacious. The room key with express pass is the only reason for staying on property. We will not stay here again because of the lack of service.\n\nReview 36:\nthis hotel needs to be updated. We booked a week during my kids winter break from school. We stayed one night and left. The rooms are really small and dirty. I don't know how they get the rating they do. I had a hard time giving them a 2.\n\nReview 37:\nHard Rock Hotel is everything you think it is going to be and more. It is stunning, everything about it was perfect with only a short walk or boat taxi to Universal and I sland of Universal theme parks through beautiful grounds. Staying at this hotel gives you an express pass to the rides (except 2) and early admission to Island of Universal so no queues for Harry Potter! The one night it rained the staff were waiting at the door with towels for us to dry off -\n\nReview 38:\nI recently stayed at the Hard Rock with my family and it exceeded my expectations and much much more. The staff was extremely polite and helpful from the second we stepped on the property. They were there to help out in any way possible and made sure we were having a great experience and all our needs were being met. The recently renovated room was one of the best rooms I have ever seen. All the way from the giant flat screen TV, huge comfortable bed, lovely sofa and decorations, to the clean, immaculate granite bathroom. The hotel pool was incredible and a great way to spend a day in the sun. The property's location to Islands of Adventure, Universal, and Citywalk made for plenty of entertainment options for the kids and adults at night. This will definitely not be my last trip to the Hard Rock because the entertainment, amenities, luxurious rooms simply can't be beat! !\n\nReview 39:\nWe spent the first 5 nights of our 2 week vacation at the Hard Rock hotel, and this place is awesome!! The convenience of being able to fast pass everything with your room key is worth the price. (Take note Disney!) Lovely sized rooms, and a brilliant location. Would definatley stay again.\n\nReview 40:\nThe Hard Rock Hotel at Universal is awesome and the pool area is out of this world. It has a water slide, an outdoor movie screen, and much more! My toddlers loved it and there was so much activity that we stayed out swimming until almost midnight!! I would highly recommend this hotel to families with small children! !\n\nReview 41:\nWe have stayed here before and it was great, the room was nice, they have remodled them in the last year. Check in was easy and no problem getting a room before 3pm. Still charging to park in the hotel lot which is the only negative it has, for the price of the room you would think the parking would be free. The pool area was clean and the food at the pool bar was really good (the nachos). Being able to use your hotel room key as a fast pass is worth the price of the room, also the parks are right there, we just love the Hard Rock\n\nReview 42:\nStayed Aug 15-20'04. The Hotel is worth staying at for Universal Express; however, 5 nights is too long (Express allows you to easily see everything in 3 nights). Overall, we enjoyed our stay but were extremely disappointed at the way we were treated our last day. Here's why: we took a convenient tube of sunscreen our 1st day expecting to use it; however, we returned it without removing the seal. Upon checkout, they did not (and would not) provide an itemized list of the mini bar charges and it took over 15 minutes for them to confirm they did in fact charge us for the unused sunscreen. Why they chose to dispute an $8.50 sunscreen charge when our bill was $2200 US is beyond me (especially since I repeatedly suggested they send someone up to the room to see the suncreen for themselves) - I guess they're not interested in repeat guests. That would also explain why they refused to allow us to use a trolley to bring our 6 bags down from the room after we checked out.\n\nReview 43:\nOverall very positive stay. Any time you were in the lobby area or bar areas day or night the atmosphere was very lively. Everyone was very friendly including the overnight concierge who checked us in upon arrival. Hotel has a beautiful pool and 2 hot tubs including 1 that is adult only. The bar/food area by the pool was fairly standard but did allow us to bring in our own alcohol in plastic cups to sit by the pool. Food was decent as well. Theme parks are within walking distance of the hotel (Universal Studios). Very big plus. Only downside was the weather the week I stayed. The pool/hot tub area was closed multiple times over the week and did not re open if the weather did clear. Also, the internet connection was basically unusable - for a business traveler and for the cost - it was a waste of money. Overall very good experience\n\nReview 44:\ngreat hotel. Great fun. Pool view rooms are not worth the extra......the lovely palm trees around the area mean you cannot seee the pool anyway! Pay for an ordinary room and use the extra to pay for a cocktail BY the pool. It was a lovely experience .......we may have to visit again the kids loved it so much!! !\n\nReview 45:\nBooked via internet 4 for 3 nights and although you pay for the privilege it is worth staying for the fast pass system - showing your key and avoiding the lines gives you a totally different experience of Universal. The hotel is fine, breakfast buffet is good and situation unbeatable. Go for it.\n\nReview 46:\nStayed here for four nights at the end of our Florida stay. Great room, very clean, good food at \"The Kitchen\". The best part was the ability to obtain front of the queue access to all the rides in both parks. In the July heat and with two impatient teens this was a boon. It was only a five minute stroll to the \"studios\" from our room. There is even a water taxi and shuttle bus but not far enough away to warrant the wait! Our only gripe was the wait for our room. We actually checked in at 10.30 a.m. and went to the parks for the day but room still not ready by 4.30 a.m. However that is only a minor point and if you are aware of it, one that you can cope with by planning. Staff brilliant from bell services to restaurant - all in all would recommend wholeheartedly.\n\nReview 47:\nThe location was fantastic. Express passes let you get through the park quick. Our problems dealt with the hotel itself. We had a All Access Pass which entitled us to an upgrade in room - which we didn't get because the upgraded rooms were sold out. Okay, but then we were also supposed to get a welcome gift which they said they were out of. Our room wasn't cleaned after the first night. We had to call security around midnight because the room next to us was having a teenage party. The music was blaring and every other word was F---. I never complain, though it sounds like I'm whinning. Just trying to be honest.\n\nReview 48:\nThough at every turn it seems there's some kind of charge waiting for you, we had a wonderful time here. The atomsphere was awesome - loved that there were so many clever music quotes everywhere. We had a beautiful pool view room. Beware of the poolside restaurant, though - terrible service and they automatically tack on their tip. We weren't too impressed by the hotel workers and the bath area could have been bigger, but the access to the parks and City Walk and front of the line access with your room key overwhelmingly made up for the shortcomings. Our kids loved it and we would definitely stay here again, just bring more money!\n\nReview 49:\njust come back from a 8 day stay at the Hard Rock Hotel and what a fantastic Hotel. From the minute we arrived till the minuite we left the staff and services was out of this world. The food was excellent from the pool and restaurants, we couldnt have asked for more. Being from London it took a while to get used to everyone being so polite and friendly. we also had the Express passes for universal which was excellent and used the free boat service to both Parks which was a great added bonus. The rooms were lovely and had lots of space for the 5 of us. Beds were comfortable and the rooms were very cleaned and well kept. house keeping ladies were all very friendly as well. The pool was beautiful with great music and plenty of life guards which makes you feel more comfortable with the children in the pool. All in alll the Hard Rock and Orlando is a fantastic Place. And i would def return again. Thank you for an amazing stay x\n\nReview 50:\nHard Rock is one of the best hotels I've ever been to! Beds are great, service is great also.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30798, "query_start_index": 30800, "query_end_index": 30800, "truncation_seperator": "... 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{"id": "219156", "pid": "219156", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIf Looks are decieving this is one good example. Beautiful on the outside but what a dissappointment. No cold water, no air conditioner,no working toilet ,6nights and 3 different rooms is totally unacceptable. This is suppose to be a family oriented resort but can't figure out why management would'nt say anything about all the topless women walking around the pool area. But yet my family was ask to leave a buffet because my son was dressed with swim trunks and a towel. Never again!!!! Sandos Caracol Beach Resort. The Harper Family Lynwood,IL\n\nReview 2:\nI liked this resort. It is big, so you have enough to walk, but not huge. It takes about 5 min to walk from the main area to the beach. Beach is great - sand, shallow, good for kids. My kids liked a water park - it is small, but good for children under 10 years old. Kids club has nice facilities. Ladies working there are not very responsible, so make sure you know what you kids are doing there. You need to check that kids put a hat and sunglasses while playing on the beach. Kidsclub staff won't do it. Food is good in buffets. We did not liked restaurants there, so we enjoyed buffets. The room we stayed in was very small and missing some basis as night stand, small lamp for reading. This is probably only a negative comment I can make. In general - good resort, we liked it.\n\nReview 3:\nWe just returned from our one week stay at this resort and it was amazing. Such beautiful scenery, all the food and booze you could ever ask for, and so much to do. We were given beer on our way to the hotel to start the trip off, took no time at all to check in, and the room were great. Nothing too fancy, but very clean and comfortable. The staff were all so kind and fun. they want to mae sure you get the most out of your vacation. Our two favorite bartenders Gabriel and Carlos were fantastic. The Signature rep Lisa was great at booking our excursions. This hotel has something for everyone. I highly recommned this resort to anyone going. The beach was rocky but all you do is walk not even 5 minutes down and there are no rocks at all. Everything was perfect for our vacation.\n\nReview 4:\nI was there in september 2011, when i saw a worker go in an empty restaurant with water bottles with no seal. Some of them werent completely full, others were. I asked him why the bottles had no seal while he was hooking them to the drinks machine. He said his supervisor made them refill them with tap water when they got to half full, so that they would last longer!!!!!!. Can you believe this???? No wonder so many people get sick here, ( read other reviews) So next restaurant i went to i asked for a bottle of water. No sir, the bartender said, we dont have that here because we are an eco resort. A bunch of con artists is what you are, saving on water and not caring about your customers and their well being. I dont even want to know what they use to wash veggies and fruit in the kitchens. That is IF they wash anything. Not coming back here EVER.\n\nReview 5:\nWe just returned from a 7 night stay with our two boys. The resort is lovely and blends into the natural sourroundings. Our last two days were ruined as somebody broke into our safe and stole our passports, wallets, and jewelery. Security is looking into the issue and there was no forced entry which tells us that it was probablly an inside job. We were gone for the whole day on a day trip to Isla Mujeres. I came to this site when we returned home and see that this happened in May to another family from Canada. The management however was very helpful in helping is file police reports and get to Merida to the Consulate to get new passports. I would advise that you leave your passports at the front desk safe and keep copies or your documents somewhere in your things!!! Our vacation ended on a bad note with this experience and we came home to a giant mess of paperwork and getting all our cards and liscences re-issued. I love Mexico and the Mexican people but this hotel needs to make security a priority ASAP.\n\nReview 6:\nMy husband and I stayed for a week at the Sandos Caracol. It was an ok room, had a nice beach and there were lots of things to do. We decided to take the bait for the 45 minute sales pitch. That lasted 3 hours and was the typical merry-go-round of sales people pressuring us to buy time there. We won't make that mistake again - ever. Another mistake we will never make is to use a credit card for anything down there. We bought tickets for Xcaret at the booth in the Sandos Caracol lobby and ended up having our credit card number stolen. We only used the card that 1 time and within 10 days over $2500.00 worth of charges had been done. Not the kind of place we will vacation at again.\n\nReview 7:\nMy mother always told me \"If you can't say smoething nice, don't say anything\" Sorry Mama. Don't go here, I had my travel rep transfer me after 2 days of pure ###. And the topper was, when We checked out my 'private Concierge' said \"i don't blame you for wanting to leave early\" and yes, We were in the Select culb with all the 'upgradeds'. Private check in/out ? Right.. 'Private area of the beach with teak sunbeds, parasols, bar and waiter service' (never saw a waiter) 'Located on the front line' (of what?) room - a/c didn't work evan after the maintenance guy was there extras in the room ? not provided after requested in person. try to call the dest, concierge, or operator,,,,good luck. they don't answer the phones...you walk to the lobby. and on and on. So, Please, please don't cause yourself the headache. Stay someplace that delivers what they advertise. I'm going back with friends in aprin and you can bet that We'll be at the Barcelo' complex or at Azul.\n\nReview 8:\nWe've just returned from a short 3 night stay at the Sandos Caracol. STAY AWAY from the Royal Elite Club. These were the pushiest \"timeshare salesmen\" we've ever encountered. After a 1 hour and 20 minute presentation, and many \"nos\", we got the runaround to collect our free gift, because we were ten minutes short of the full presentation. After a small confrontation with one of the salespeople, we finally received our gifts. The reservation system for the restaurants is a joke. You have to stand in line for reservations, only to be told, there were none available for 3 or 4 days. Did us no good on a short trip. Great service, everyone was very friendly(waitstaff and bartenders). Especially Gabriel at the Select Club Pool. We would probably try somewhere else next time\n\nReview 9:\nWe had a lovely relaxing two weeks in this very clean friendly resort hotel. Staff are lovely and friendly and there is no problem with getting served at the bar here, as with some AI hotels. The beach is beautiful and all the pools are brilliant. Lots of choice for mealtimes, you would not go hungry. The only slight problem was with the seating area in the El Nido bar, as its open plan and fairly hard find a seat without bird poo on it, but its a small price to pay at this Eco/Wildlife friendly hotel. The wildlife is amazing, Coatis, Racoons, Lizards and Monkeys roam free within the grounds. All the staff work tirelessly and I would would have liked to have shown my appreciation to all staff, including gardeners and kitchen staff, I recommend that the hotel provide a tip box so guests could show their appreciation to all staff not just the high profile staff.\n\nReview 10:\nI went with my two best lady friends for a quick vacation and it was more than we could have ever asked for. The resort had been closed for a month or so due to lack of business (from swine flu scare), so the place was extra pristine, the staff extra friendly, especially Ricardo and Cristobal. We were treated like queens! The food was fantastic (guacamole! chips! quesadillas! steak and shrimp!) as were the endless drinks, the staff so kind and generous. The beach and pools are lovely. You really get a lot for your money. I'm totally going back.\n\nReview 11:\nOMG ; Me and my hubby had an amazing holiday. You should be proud of every member of your staff ,they were all so kind and would do anything for us.Cocktails were wonderful and had some wonderful meals especially in the Brazillian ,we did upgrade to select club for 200 pound which was well worth it for 2 weeks .Please ignore the negative reviews,some people just like to moan.Entertainment was great ,.See you all next year , GO TO COCOA BONGOS fantastic no matter what age, and go to XEL AH fantastic day out and swim with the dolphins its out of this world .would love to stay in rooms next to main pool amazing and fab views on next visit.\n\nReview 12:\nThis resort had great food Japanese restaurant was amazing! Mediterranean restaurant was so much fun they came up to only us and did what called tiquilla boom boom!!! Staff was great we got upgraded to a better room because they were over booked so we had a jacuzzi in our room!! The beach wasn't very smimmable but good snorkeling. Entertainment was ok. But the do have a disco! For the price you can't go wrong! Oh and iguanas everywhere!!! They don't bother u though!\n\nReview 13:\nHad booked 5 months prior and screwed all our rooms up. Very shady people at front desk, always changing policies from moment to moment. . The name Eco resort and spa makes this hotel sound relaxing for health conscious people but with all the SMOKERS and LOUD MUSIC how the hell are you suppose to relax. Other then the chips and salsa the food was luke warm and GROSSSS. 10 out of the 21 people I came with got very sick. Most the rooms smelled like mold. I could go on and on but I'm bored now.\n\nReview 14:\nI stayed at the sandos caracol from the 22nd july ro the 5th august 2006 with my boyfriend. Whilst staying at this hotel I took seriously ill with acute food poisoning within 3 days of arriving and spent 4 days out of the first week in bed, and spent \u00a390 to see the dr to make me better. found a beetle crawling on the food in the buffet bar. The room flooded on 3 seperate times with raw sewerage. We spoke to the hotel management on numerous times and they didn't seem bothered. Although this hotel looks beautiful in the brochure, it a hotel from hell, we had to cancel a trip due to illness i would not recommend this hotel to anybody the food was poor and it does not deserve the 4 star rating it is given.\n\nReview 15:\nI just came back from a one week stay and had a great time-the food was great and the room was unbelievable. The people working there were really nice except for the people giving out the snorkel equipment and kayaks. A couple tips-bring 30 or 40 dollars worth of one dollar bills for tips -getting change there is a pain in the arse plus when you make purchases in town my group were constantly short changed if we used 10s or 20s, also you might want to bring dryer sheets because the humidity instantly made my clothes musty smelling, the hours for borrowing equipment are during the hottest time of the day so you might want to just buy fins mask and snorkel and bring them with you,there is a nice sandy beach about a mile (or maybe a bit more) down the beach towards town and finally get your reservations for the restaurants in early they fill up quickly.\n\nReview 16:\nWe went for our wedding to this resort, and our wedding coordinator, Fernanda Sanchez did and absolutely amazing job in making our stay there wonderful. The staff was super friendly and the activities / food was amazing. An absolutely flawless experience which we would most definately do again.\n\nReview 17:\nI really enjoyed staying at the restort, it was family orientated and had lots of games and activities for all ages to compete in. There was a wide range of food and the scenery was beautiful. There was a young children's aqua park and a kids club. There was also a snack bar with lots of food which was good for me because I didn't have to keep nagging my parents every time I was hungry. There was an activity area that has awesome games and a movie theater. The staff are awesome and are really great intertainers. The rooms where so comfortable and nicely decorated and the towel origami was amazing! Really enjoyed staying there and hope to go again!\n\nReview 18:\nMy wife and I just got back yesterday and wanted to pass this along. We had read the reviews about this facility and like most were a little concerned over the quite varied. We had a great time and could really not complain about anythihng. We were aware about the issue regarding the beach and found that by walking some 15 minutes north on the beach there was a great stretch of beach for swimming. We would not hesistate to recommend this facility and would consider returning again in the future...were both more into the pools than the beach anyway. Marcel & Christine\n\nReview 19:\nMy wife, brother and sister-in-law enjoyed a magnificent vacation the week 2/6/12 in celebration of my sister-in'law's birthday. The resort is beautiful, extremely well-maintained with a beautiful beach. The food was great with a nice variety of cuisine and the drinks were delicious. The adult pool was relaxing with crystal blue water.... very clean! We also enjoyed the spa with relaxing massages. Marianna was absolutely fantastic by attending to our every need. She made special arrangements for the birthday celebration to include delicious sweets and rose petals on the bed. One in our party had injured her knee (recurring issue) and Marianna made provisions for crutches as well as a wheel chair. Marianna exemplifies customer service and represents Sandos very well. I would definitely recommend the Sandos Caracol for a vacation. While there were only adults in our party, it seems to have a nice variety of things to do for families with younger children. Paul M. St. Louis MO\n\nReview 20:\nthis is really a great hotel. there is so much to do and so many diffrent restaurants to chose from. the staff is really great always friendly, specially the animators, they really try to make you have a gret time. I certainly choose this hotel again if we went back to mexico\n\nReview 21:\nWe recently stayed at this resort for 2 weeks and I have nothing but positive things to say about the place. The only bad part was leaving! It makes me laugh though when people on here moan about raccoons/coatis/cats etc. the hotel are very open about this and reviews on here consistently refer to them, so if people dont like it why book in the first place?? Also the people who complain about ongoing construction work I assume are the same people who would complain if the hotel was tatty and out dated? Thought so.\n\nReview 22:\nWhen I think of vacation, I think of good food,drinks, and sunshine. While the weather was perfect, the food and drinks were a disaster. I read the revew before I went- definately a mixed bag but come on folks- every place i ate at was terrible! Lost a few pounds on vacation! On the 3rd day, we finally went into town and had a delicious meal there. I can say that the beach was lovely and the pool was ok. But there are so many resorts in Playa del Carmen that are worth the price for all-inclusive food and drink. If you're going on vacation and are looking to eat and drink and have a good time, look elsewhere.\n\nReview 23:\nHotel good, food good, rooms are clean and perfect, the animals in the territory - it's great! A lot of tourists with children, if you want peace and quiet, you are not here. On a small, specially for adults beach vacationers with children, they cry, dig in the sand, constantly running around with food. Staff does not respond to it! If this is the beach for adults only, please not let children here. It's a shame!\n\nReview 24:\nMy husband and I and another couple spent 5 wonderful days at the Sandos Caracol from May 1-5. We weren't really sure what to expect after reading some of the reviews online, but the resort far exceeded our expectations. We arrived late in the afternoon of May 1 and were checked into both rooms immediately. After being escorted to our rooms (which were nicely furnished and very clean), we headed to one of the buffets for dinner. The food was plentiful and offered a good variety. We spent the next few days relaxing on the beach or by the pool, where there were plenty of chairs and umbrellas. There was always plenty of food and drinks, and the entire staff were friendly and helpful. It seemed like there was always someone cleaning something; whether it was sweeping up the walks or polishing the railings along the walkways and foot bridges. There was also a very visible security presence. We did not have any bad experiences during our stay and we would definitely recommend this resort to anyone heading to Playa del Carmen.\n\nReview 25:\nI will write everyday about this POOR vacation plan. We haven't even gone yet and I am dreading it... We were contacted with a promotion.. First,AFTER booking which was non refundable, we were told we owed another 200. USD. because it was peak season-something we were assured was not, then our PROMISED balcony jr. suite was really only a standard room. Then the straw that broke the camels back was that after 5 days of arguing and 15 hours on the phone they gave us this hotel but only if we attend a TIME SHARE PRESENTATION. too late- we're aready booked - nonrefundable.. we have to attend. I AM SOOOO MAD I COULD SPIT.... DO NOT BOOK WITH SECOND PARTIES. DO IT YOURSELF.... NEVER LISTEN TO SANDOS CUSTOMER SERVICE...\n\nReview 26:\nNice hotel right on the beach, in fact everything was on hand, plenty of choice of food, al carte dinning was abit of a let down apart from this its ok, staff was the, cant do enough for you,all happy, could do with bikes to ride round the grounds that would be good, ideal for familys and for couples,weddings on the beach every day, the beach was nice and clean for this hotel,we walked along the beach and other hotel,s beache,s were not so clean\n\nReview 27:\nSandos was great! My wife and I just visited this past January. We had a great time. Sandos is graded as a 3.5 to 4 start resort. Don't expect to find luxuries and glitz. Do expect to find authentic food, great hospitality and a lot of fun. Mosquitos? Yes there are mosquitos in the late evening if you hang around the mangrooves which are beautiful in the day time. A little bug spray or long plants will cure the problem. We had a great time, enjoyed the music, beach, and all the friendly faces.\n\nReview 28:\nWe just returned from Mexico and would like to share our thoughts on the Sandos Caracol Eco Spa Resort we have visited quite a few places and this all inclusive was one of the best we have stayed in .The people are all so friendly and always smiling.The complex is kept immaculate everywhere.The food well there are so many restaurants you couldnt possibly feel hungry there was always so much choice.The brazilian was my husbands favourite but i liked the japanese although they were all great.The rooms were cleaned everyday and were very spacious we booked a basic room and ended up with our own jacuzzi .The beach was good the best stretch of beach in both directions.Water warm sun fab. We can honestly say we were thrilled with everything about our resort no complaints what so ever .The swimming pools were excellent especially the kids pool although we didnt have children with us this was brilliant for kids.\n\nReview 29:\nWe just got back from a wonderful vacation at Sandos Caracol. we found all the staff friendly and helpful. 24 hours a day you could get food and drinks. We enjoyed the food and the evening shows. The only downfall was the rocky beach wasn't very good for swimming or snorkeling. And watch out for the time share guys in the white shirts! Over all it was our families best vacation to date!\n\nReview 30:\nDefinietly not ready to open. Sewer problems. Electrical problems. Locks not always operational on doors. Safety factors definitely an issue especially with children...with exposed electrical wires etc. Pools under construction. Construction till all hours of the night. Unsanitary....if toilets not working properly and sewer and feces floating in shower. Large scale property damage from hurricane, with uprooted trees etc. Glass in sand at beach, with dirty water, and algae. Redeeming factor is accommodating staff who try so hard.\n\nReview 31:\nI went to the Sandos Caracol with my husband and some friends, now this is my first vacation, and I was shocked! Everything you're reading about the sewage problems, no pools, no inroom safes, no locking doors, (I could go on and on) are true! This could be a nice resort in the future but even then I don't know if i'd go back. Our room had a connecting door to the next room and I felt like I was sharing it with the people next door. The walls were paper thin and we did not like that at all! We were one of the lucky ones that got upgraded to the Gran Bahia Principe, now that place is worth going to. Please do your research before you go to this resort and do not trust your TA. We went thru Jubilee Travel and they assured us all would be fine... well it most certainly was not!!! BEWARE!\n\nReview 32:\nJust wanted to give an update on the property. We arrived late on Tuesday night. The transfers to the property where relatively painless as was the USA3000 chartered flight. On to the resort. There is some construction going on at the property, but it is not due to the Hurricanes as far as I can tell. Just expansion. Request a room in the quiter section of the resort, as the Sandos is approx. 40% occupied, which is a huge plus. Probably the best service we have had in an AI resort. We do have hot water, but no ESPN. I need my college hoops, so that is a huge downer. 1 of the 6 restaurants are closed but we were told that it would be open by Monday (we are leaving on Sat, o well too bad). The disco also opened the day after we arrived, but I think I had 1 too many Coronas to stay up that late. Overall, the beach is unreal but there is some construction going on, if traveling w/in the next few weeks request a room in the outer quieter sections of the resort and you should be fine. CW\n\nReview 33:\nThere were 16 of us that left Regina on January 24 to return on January 30th. This was a great place absolutely beautiful the food was great the people were more than accommodating we also used cabs for different reasons and I don\u2019t think you could find cleaner ones in all Canada. We all had just a great time. The one issue I had was there internet was really poor, they charge $5.00 for an hour which you might get 30 min. There was no internet in the rooms and you have to go to a specific location the get wireless and if someone shuts the lights out well no internet at all. This is really hard to believe coming from a top notch establishment. Canjet on the other hand did there best to wreak our vacation and I would not recommend travelling with them no matter how much more you have to pay.\n\nReview 34:\nPlease contact me if you are going to this resort. My son left his teddy bear there - very SAD - long family history. The bear is small and would easily fit into a suitcase or carry on. The resort has confirmed they have it, but they are not being very proactice with returning it. It's frustrating. I'm now reaching out to others for help. We live near Toronto, Ontario. Now my review: My family recently visited this resort. - It was awesome. We were in the select area. Unless you are getting a great deal, i don't think there was much different between the two sections. We actually changed our room to a non selected club room, as those rooms are extremely far from the beach. Our room was ground floor. We could walk out room to main pool. Food was great - never went to a la carte as reservation times didn't work for us. Book early if you want to do this. We've been to several resorts ... this seemed like good value. We went to Playa del Carmen and took the ferry to Cozumel snorkling one day - great family trip.\n\nReview 35:\nWe visited November 22 - November 25. Our only complaint - we should have booked a longer stay. I find it so hard to trust the reviews because everyone has a different experience. Our was good. We LOVED the beach! We walked quite a ways in both directions and found that the Sados beach was by far the nicest. There are a few rocks in the water but we found it to be no big deal. Wear water shoes. We had no issues with the food. My seven year-old ate better than he does at home. The wait staff was ALWAYS pleasant and eager to get whatever you needed. Our room was comfortable and the A/C worked just fine. We had a view of the ocean and the main pool. I could go on and on but you will have to judge for yourself. There will always be people that just can't be satisfied and there will always be people who unfortunately had a bad experience. Scan the reviews, figure out what is important to you and go from there. We are already thinking of going back next year. LOVED IT!!! !\n\nReview 36:\nWe were originally suppose to stay at the Sandos Caracol last March. When we arrived in Cancun, FunJet routed us to another hotel because of the awful complaints that the hotel was getting. When we got back from our trip, we recieved vouchers from the Sandos Caracol for 7 days. We have tried to redeem the vouchers, but the hotel will not contact our travel agency back to confirm any dates. I originally thought it was very nice of the hotel to try and rectify the situation, but have learned that it was probably just an attempt to keep me quiet and they never planned on honoring the vouchers. I also question why FunJet continues to promote this hotel! !\n\nReview 37:\nWe went to the Sandos Caracol from march 5 till 15 and loved it . The resort is clean, good food and the beach is nice. The kids loved the sea to snorkel and play in the waves. The staff is super friendly and the service is good. The day we left we had our room till 4 instead of checking out at 12. Just go and enjoy!!!!!!!! !\n\nReview 38:\nCustomer service was severly lacking. We had a junior suite, their best room. It was not clean. The balcony had a wooden facade that was broken. The room had a king size bed and a pull out couch. The couch would not fully open because it hit the sliding glass door. The staff offered to move it at an angle so it could be used. The room would have felt like a dorm room, not a vacation. The staff was very good about lip service, saying they wanted us to be happy. When it came to doing something, there was a let down. It was my understanding that Mr. JOSE CORDOVA is second in charge of the front desk. He was curt, stating, \" you ordered a junior suite and that is what you got. It is set up more for a couple than a family.\" He then proceeded to do nothing. My family and I left the resort after one day. We were moved to the Barcelo; which was wonderful. Please, do not stay at Sandos Caracol. There are much better choices for about the same money.\n\nReview 39:\nIt was crowded. The room had plenty of issues starting with the shower going from burning hot to freezing in seconds... Then no water. No pressure. Mini-bar imploded in flames. No one addressed our concerns. Customer service is a bizmo. Rooms are cheaply made. The resort in itself is a pre-fabricated resort with enclosed animals. Like a zoo... Vegas meets Disney in very very cheap!\n\nReview 40:\nWe stayed at Sandos in mid-April. The resort was very clean and comfortable. We stayed in the Select Club area - room was good. ALOT of kids - everywhere - no real seperation. Staff was good to excellent. Select Club does have some benefits. Resort is very big. The animal aspect was disappointing. I wouldn't stay here again only because it's best for families, w/children.\n\nReview 41:\nWe stayed at Sandos Caracol from the 24th till the 31st Jan 2011, 1st opinion was incredible: . At the arrival, the check in was a confusion - the staff wasent halpfull. The worst was that thet gave us a room 7101, that was already accopied (that\u2019s not tolerable in a Resort!!!) . On a 8 days stay we stay without warm water for 6 days! We only had 2 days of warm water on the room. Each time that we spoke about this on the reception they told us that the problem was solved, but it never was, We only had warm water on the 1st and on the last day of our stay in Sandos Caracol. . On the Restaurants, the food was always cold,,, . We only had the chance to book one Thematic dinner when we where entitle to have 3...\n\nReview 42:\nWe arrived on feb 4th 2011,it was the last hotel from the airport about 90 min in length.Our room was full of water, the shower kept going from hot to cold to somewhere in between.DO NOT TAKE A TIMESHARE PRESENTATION, YOU WILL GET SCREWED.If you dont take the 90 minute presentation and use the vouchers you will be charged for it.If you lose your towel cards you will be charged 50 dollars us for that. We have been sick for 5 days, not able to enjoy our holiday here.NOT RECOMENDED by my buddy and i from Vancouver Canada.I would give it a negative 5 star rating.We were also bitten by mosquitoes, or spiders during the night, not a holiday to remember.STAY AWAY FROM THIS PLACE, NOT KIDDING. JOE AND MARK FROM CANADA\n\nReview 43:\nLiterally have just arrived home from an awesome vacation at the Sandos (18th Dec - 1st Jan).. Beautiful grounds, amazing food, great location, excellent facilities and services. An every year tradition of ours, taking a vacation during the christmas period - we had never been to Mexico before, however having read the reviews of the Sandos we had high expectations - of which these were outdone, awesome stay!! Staff and management make the place (Animation Team in particular are hilarious and go out of their way to ensure guests are always entertained - Jose Carlous, Berier and Alfredo) Couldn't fault and would love to go back!\n\nReview 44:\nI came here with my family and had an amazing holiday. The staff there were excellent and they kept the place very clean and tidy. The entertainment was very good at night and during the day. The rooms are cool and airy. There is a load for kids to do and for the adults. I think Jose Carlos Garcia Reyna was the best member of staff there! He was very kind, he works very hard and he never let me get bored, he is awesome!\n\nReview 45:\nStaff were amazing, facilities perfect. Food and drink always available and great quality. Beautiful beaches best holiday I've had.\n\nReview 46:\nWe stayed at Sandos Caracol for 10 days and had a wonderful time. We have two boys 3 and 4 they loved the kids aqua park, the kids club and playing at the beach. All the staff was really friendly and willing to help with any questions we had. Me and my husband enjoyed a spa treatment in the spa which was wonderful very relaxing and quiet. Overall we had a great time and would stay there again.\n\nReview 47:\nMy wife and I, and two friends of ours just recently returned from a 7-day stay at Sandos, may 20th-27th ,we were celebrating our silver wedding anniversary. We couldn\u2019t of asked for anything more, the staff were great, food was excellent, the room was more than we expected, building # 5 top floor brilliant view, the layout of this resort is not what I expected, it was way better\u2026 than it is described on the web site. After reading some of the comments on this web site I was wondering what I had let myself in for, but my fears were soon halted once I was there. Overall the restaurants were very good the shows were very entertaining, and meeting people from all over the place was great, Met a very nice couple from Tennessee and lots of people from the UK. The only problem I had was with the mosquitoes; as soon as the sun goes down they are out, so plenty of bug spray was in order. Would definitely go there again, hopefully soon\u2026\u2026\u2026.thanks.\n\nReview 48:\nSandos Carcoal Select Club Excellent vacation, great service , great rooms, friendly people, beach was ok, snoreklying was fun (did some everyday on the beach , the sand bags gave fish a place to hide), food was very good, weather was fabulous, day trip on the Sea Passion was fun , but was expecting more time to snorkle. The night show could use some improvement , was not happy with people from the audience showing off private parts of body when children were present at these shows ( rules should be set right at the beginning of coming on to stage). Room service was very good and was able to always get bottles of fresh water. Playa Del Carmen was great go to Fifth Avenue by taxi $10.00 definitley worth the trip Overall my husband and I really enjoyed the resort and would definitly go back .\n\nReview 49:\nDon't believe the negative reviews; this place is wonderful. I worried myself sick after reading the posts, but the resort, food, drinks, room, staff, and beach were amazing. I would go back in a heartbeat; this is a very large resort, but has a relaxed atmosphere, and it never felt 'crowded'. My boyfriend and I spent our days on the beach enjoying the drinks, sun, and water, and a few off-resort excursions. Our in-room hottub didn't work properly the first day, but i was so overwhelmingly thrilled with the rest of the resort that i actually felt guilty complaining about it! Once i did mention it to the front desk staff, they sent a repairman immediately to our room (while we were encouraged to go enjoy our day on the beach) to fix it, and all was well after that. The grounds are spawling: there is a ton to do and explore, and there are many little niches of loungy places near the bars and lobby, so you can keep busy all day, if you wanted... or just relax on the beach/pool :). We were sad to leave!\n\nReview 50:\nWe had a great time at the Sandos Caracol and would definitely return! We were there the first week of Feb. '07. The food was good (sometimes great!! ), the beach was beautiful and the pools were very nice. We enjoyed the entertainment, although some of it was pretty cheesy, but the staff really tried hard to please everyone. We felt our room was rather small and the view was boring, but we weren't in the room much anyway. The only complaint I had was that I got bit by some very awful mosquitos and had a reaction to them - swelling around the bites, burning and terrible itching. But, others around me weren't bit....just a few of us, and I believe we were the ones who must have been allergic to the insect when other people weren't. And that could have happened anywhere in Mexico, after all. Over all, we really enjoyed our trip and would highly recommend the hotel to others.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34692, "query_start_index": 34694, "query_end_index": 34694, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 735, 1529, 2326, 3194, 4225, 4924, 5907, 6697, 7581, 8144, 8801, 9284, 9794, 10518, 11393, 11701, 12369, 12955, 13956, 14245, 14777, 15405, 15834, 16882, 17617, 18079, 18590, 19520, 19922, 20470, 21278, 22287, 23100, 24136, 25130, 25802, 26142, 27109, 27506, 27893, 28623, 29355, 30002, 30438, 30582, 30991, 31955, 32769, 33796]}
{"id": "1639337", "pid": "1639337", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy bf and I stayed in the Towers for 3 nights. We were totally disappointed. pH Towers by Westgate is a timeshare property and is not designed to be operated as a hotel, therefore, the service was horrible and housekeeping was very inexperience! pH Tower does not live up to a 4* hotel expectation!!!!! Pros: 1. Good location (center of the strip) 2. pH Towers is closer to the parking structure unlike the pH hotel (you can even park on 3rd floor and take the side door to enter the Tower 3. Spacious Room Cons: 1. Bad housekeeping (our room was left unlocked after the service!!!!!! We called to front desk trying to report the case and were on the hold for 15 mins and nobody answer it. Front desk ignored our complain and transferred us to Security. Security then told us they will inform Housekeeping! THAT\u2019S IT???? No apologies were made or whatsoever!!!!!!!) 2. Concierge and front desk never answer the calls. 3. The tower was opened in Dec 2009, however, cabinets were totally beat up already. They were either falling apart or missing a scew on the hinge. (see picture attached)\n\nReview 2:\nWalking along the strip don't get suckered into \"The Visitors bureau\" near the M&M shop..The \"discount show tickets\" to go look at a new hotel and let others know about it is complete rubbish. I did ask \"is this TIMESHARE? and was answered NO!\" What a lie.. We sat for three hours in a room at \"Panet Hollywood\" with young children and were hounded by \"ROB\" to buy timeshare and spend quality time with our young children. We repeatedly said 'no' not interested and he got so angry and P'd off with us. We answered honestly and he kept pushing. I will never stay in this hotel now because of the horrible time we went thru and the disgusting antics and tricks to buy a timeshare... NOT IMPRESSED!!!!!!!!!!! !\n\nReview 3:\nBeen to Vegas many times, and after the first few we decided to stay off-strip in timeshare places - we usually stay for a week or longer and enjoy the pool/sunshine and having our own kitchen. This trip was a bit different, was end of Nov, too cool for pool and we added time on to a conference (we stayed at CP for that). So was looking for Fri-Mon stay - found a great rate on bookings.com -first time I booked through them, so was a tad worried when I couldn't find the rates I paid anywhere else, but everything was perfect. Check-in was fast, received a free upgrade to a jacuzzi-room on the 35th floor, with stunning views over the Paris and the rest of the strip north (even a peakaboo view of the Belagio fountains!!). Loved staying there and having quick access to shops, the casino and a short walk to the strip. Will definitely check prices here first before looking elsewhere.\n\nReview 4:\nMy husband and I are Westgate owners . We decided to stay at westgates Hollywood Towers for our yearly trip to Vegas . The Room are gorgeous ,however the room we stayed in was very dirty ! Lip stick still on the glasses , torn sheets and found bodily fluids in the shower , ( GROSS !!! ) I have stayed in motel 6 's that were nicer and cleaner . A very dissappointed owner :(\n\nReview 5:\nReally enjoyed our stay here. Stayed mon to fri and were not bothered by noise or rowdiness. Was upgraded to high floor 1 bedroom suite for 10 dollars more. Room was cleaned each day. Pool area was great with lots of chairs available. Would stay here again as the location and ammenities in the room are great value. Bed was also very comfortable.\n\nReview 6:\nPaid $200.00 extra dollars booking thru Harrahs for a high floor room guarantee ( 17-29th floor ). Was given a 10th floor that was even with the parking garage right outside the window - so we listened to car alarms and kids racing all night every night. Absolutely the worst view ever and especially when paying extra for the view - Planet Hollywood Towers said they are not Harrahs and my reservations should not have had a guaranteed high floor. Well they did and I paid $200.00 upgrade for the guarantee and will never stay at another Harrahs in Vegas. We are from Florida and go to Vegas 2 times a year for over 10 years and this was the only bad room we have ever had and they don't care at the desk !!!! And they didn't even refund my $200.00 that I showed them Harrahs charged me for the high floor guarantee - once again they said they are not Harrahs - Harrahs needs to remove them from their site then ???? ?\n\nReview 7:\nBooked package through American Airlines. Saw mixed reviews, but our experience was great. Room design was very contemporary, clean and well kept. Would definitely stay again.\n\nReview 8:\nthe room and location is good. But not such amazing like really 5 star hotel. Nothing spesial at all. They made a mistake with my card and accept twice more, than they should. When we asked to solve it somehow manager Sam Merhabi (maybe i am mistaken in surname) told us that it is not his problem! This is impossible service for 5 star. We should ask another manager Mr. Leach to help us and he did. Thanks him. But impressions after staying in PH was not nice at all. I hope they will explain to Sam that client is always right.\n\nReview 9:\nWords to the wise: -Check on your reservation numerous times, the hotel likes to cancel bookings for no reason -Don't expect an email confirmation of your reservation, you won't get one -Get ready to have $100 per room added to your bill in incidentals, front desk & phone reservation operators do not mention this - DO NOT turn on the jacuzzi tub unless you want remnants of the past guest blasted at you - DO NOT try to call housekeeping they won't answer the phone, or the front desk after hours for that matter - DO NOT expect any actual help from the concierge, inept is a kind statement - DO NOT expect to be treated with any level of competence, concern or have a level of effort shown to correct any problem Shame on you Hilton for not valuing your customers, and putting someone off your brand of hotels for life.\n\nReview 10:\nStayed here for a girls weekend getaway! We had suite 2 2 bedrooms suite which actually conneted to make it a 4 bedroom suite! It was the way to go traveling with a large group.\n\nReview 11:\nAdjacent to the Planet Hollywood Hotel but connected as part of same complex. Very nice complex and still convenient to everything.\n\nReview 12:\nWhat can I say about this hotel which hasn't been said before, Checking in terrible so slow, Rude check in Staff who look down their noses at people. Filthy rooms a layer of dust that is horrendous for people with Asthma or any respiratory aliments. I reported this to the front desk and I'd say the place is still as bad. The rooms are poor the carpets frayed, bed way too uncomfortable, Hot tub that didn't work the list go's on and on. Never again shall I stay in this shabby chic hell hole...Not impressed.\n\nReview 13:\nI will NEVER stay at this hotel again. Starting with the \"full\" vallet the second we got there to the absolute WORST customer service to the non working escalators/elevators and non working toilet in our room! Not to mention the most rude, unprofessional, amateur staff I have ever come across. Put it this way, I wouldn't even stay there for free if they offered!\n\nReview 14:\nMy name is Chandler and I made a reservation for a suite in February 2011 for a weekend of fun on Memorial Day Weekend 2011. I had to pay upfront for a deposit on the suite to hold and verify my reservation. The week before my trip, my mother called and verified my reservation. . When I went to check in...guess what? No suite was available and I had to go next door to the sister property. I got a small dump of a room with a sliver of a window overlooking the parking structure. I got ripped off royally and this is how PH treats their Armed Service men? No respect whatsoever. Don't stay here!\n\nReview 15:\nThey are complete frauds. The room that we paid for was not what we got. The rooms were dirty upon arrival. One of the shade were broken and we had to have an engineer come out. The room was constantly like an oven. Their HVAC setting were all off. The so called fully stocked kitchen was a joke. They did not even have a bottle opener. When we called to ask for one they said they could not provide one for us and the more expensive rooms only got one. And to top it all off, I just checke my credit card and they charged me $120 more for what we paid for. Oh yes and the pool is a JOKE!!! We tried to rent a cabana and soley for the misters. They tried to charge us $350 (full price) for a cabana with no misters. We told them that made no sense to charge us full price and there execuse was the misters had been broken for quite some time and they still charged full price. DO NOT GO THERE! I am getting ready to report them to the BBB. This is far from over.\n\nReview 16:\nOn arrival (15.30) our room was ready - check in 16.00pm We had a 2 bed suite which was more then enough, only two of us staying there. Could sleep 6 easily. Room is fantastic, great views, floor to ceiling windows and view. Reception a little rude but wont moan too much. Pool : great pool, not too big but enough loungers to go around. Great music and a great bar. There is no casino but if you walk through the Miracle mile there is one, 2 mins walk. Planethollywood casino. overall a great stay and a fantastic hotel. Would defo return !\n\nReview 17:\nHad a two bed suite on the 55th floor. The views were great. Both sides you have views of the strip. you either face MGM and Mandalay bay area, or The Ballagio etc. The room was cleaned each day and had no problems. The beds are VERY comfy! There is no casino, but you are never far from one. The hotel is attatched to the Mall, so restaurants and bars are not a problem to find. I really recommend this hotel if you are travelling with friends as the lounge area in the room is perfect for pre-going out drinks and early morning coffee.\n\nReview 18:\nIf you want a Vegas party experience with a group of friends, or like a large room to stay in, this is the place for you! We found a deal that upgraded us to a one bed apartment. The place was vast. Full kitchen, breakfast bar that seats 8, corner leather sofa that looks out to the full size windows. Bedroom was big with chaise longue, and jacuzzi. Bathroom was well appointed. The living room window can be covered with an automatic blind which doubles as a projection screen. The hotel is a bit tired and shows signs of wear, hopefully Hilton will sort this as they rebrand the place. It would have been good to have easy iPod connectivity into the sound system, we had to pull the cables apart to sort it out!\n\nReview 19:\nBeware is all I can say. Good luck getting even a room confirmation by email. I called 3 times and they never could confirm my room and they had my credit card charged for the weekend. Worst service EVER! Beware. I am a five star member with other hotels and I have never had aproblem till I contacted this group.\n\nReview 20:\nJust got back from planet Hollywood west gate towers. The service is great, location is amazing. We stayed in a 1 bedroom suite it was perfect the view was stunning and the room was clean and comfortable. We will go back without hesitation. The hotel is attached to the miracle mile and all amenities are close at hand.\n\nReview 21:\nThe rooms were beautiful. The view was awesome. The service was great. Definitely geared towards the younger hipper crowd. A little bit of a walk to the strip but not bad. Make sure you specify towers to limos and taxis otherwise you'll end up at planet hollywood hotel.\n\nReview 22:\nWe stayed here as a family and we were so shocked with the size of the family suite as it was amazing. The view is excellent and the location is central to everything you are minutes to the strip. I would recommend this hotel for a family as we hired the adjoining room which opened into our suite and we had loads of room. We had a full kitchen and really big fridge so we could put anything we wanted in there. I would recommend this hotel definately.\n\nReview 23:\nThe girls and I had a fabulous time a the PH. Food, drinks and shopping what more could a girl ask for LOL. Room was clean and comfy!!!! and the Toykeo Teas were YUMMO pool side. We will be back for sure\n\nReview 24:\nVery nice 1 br apartment. 11th floor with pool view.\n\nReview 25:\nMom came with my daughter and a friend of hers. The girlsare 12.. We loved the location and access to the strip. we had a one bed room suite. Nice king size bed and in den was a large counch that pulled out into a sleeper sofa. The girls loved the large projection tv which could be used or just watch the 45 inch flat screen in the den. Tv in master bed room and one in the bathroom. Also comes with a washer. Kitchen complete with full size refrigerator, dishwasher, stove and microwave.\n\nReview 26:\nWe stayed at the westgate towers from Wednesday night to Sunday afternoon in October 2011. We booked the 2 bedroom suite. This room is ridiculous. Plenty of room, nice decor, and can't beat the in suite fridge/dishwasher/hot tub/washer dryer. Short walk through the mall puts you in the planet Hollywood casino. All this for 350ish a night. Definitely staying here again\n\nReview 27:\nI will start off saying that I had never been to Las Vegas before and neither had 2 other people in our group, and 2 had.The bellhops who were extremely friendly upon our arrival and departure. We waited about 10 minutes to check in and were in our room 5 minutes after that (with our luggage). We found the hotel very easy to manage. The room itself was awesome, we had a 2 bedroom suite on the 18th floor. The kitchen was fully stocked with dishes, plates and etc. We did actually use the washer/dryer, which was a nice convenience. The beds were so comfortable that I actually called once I was home and was given the brand and model number. (THANK YOU for that PH TOWERS) We did not find the walk through the mall and casino to be very far to the street as there is so much to see and do. I would 100% definitely stay here again. Also, when we checked out, the hotel staff printed our boarding passes for us. Our group consisted of 3 men and 2 woman, ages 28-38. We were there Super Bowl weekend Feb 4-7, 2011.\n\nReview 28:\nFirst impressions of this hotel was that it was off the strip so I was put off - BUT its at the other end of the miracle mile shopping mall which connects to PH Hotel. The resort is amazing, rooms were so new and modern, looked so brand new! I fell in love with this hotel and would HIGHLY recommend over the PH Hotel. Pool area was much nicer than PH hotel and you can still use their pool if you wanted to. Would highly highly recommend this property!\n\nReview 29:\nThis was our 1st trip to Vegas & we were thrilled with this hotel. We stayed in the studio suite and it was huge! A kitchenette with a mini fridge, microwave, real dishes/glasses, and even a dishwasher! The bathroom was a good size with a seperate toilet from the shower/sink area. The shower had a rain head which was a relaxing way to end the day. Big flat screen TV with plenty of good channels and VERY comfy bed not to mention a comfy couch and automated screen to cover the enormous window. The staff was very friendly! PH Towers is connected to the Mircle Mile Shops so you have plenty of quick and affordable food options which also leads to the strip. Hotel is next to the MGM and I had a chance to see a MGM hotel room... trust me it was only decent. Nothing compared to the PH Towers room we had and ours was way more affordable! You can't go wrong if you stay here... great clean condition and convienent location only miles from the airport. ($11 taxi ride!)\n\nReview 30:\nHave been to Vegas 4 or 5 times now and this was the first time we chose not to stay in one of the well know 'Strip' hotels. I think if it's your first visit to Vegas I'd still recomend staying somewhere like the Bellagio/Venetian/Wynn so that you get that WOW factor of walking into one of the main receptions.....however if you are lucky enough to be a repeat visitor then I can t recomend this place Highly enough. Not only is it still a great location, but it's such great value for money. For less that a mid level suite at the Bellaggio we got a 1 bed apt, which had it's own huge living space & kitchen as well as a huge hot tub in the bedroom. It's also attached to the main Planet Holywood property which means you are connected to the shopping mall and Casino so have the main 'Vegas' experience too! Personally if I was staying longer than 3 nights I'd always book this place over a standard hotel.\n\nReview 31:\nWe waited 2 hours to get our room. The room was dirty and it smelled bad. The light in the bathroom was out and never fixed. It's full of college kids and very loud. The hallways were hot and smelled like smoke. The casino is very far. You have to walk the whole mall to get to the casino. The pool was extremely small and always full. We were not impressed at all. You have to walk a lot to get to your room.\n\nReview 32:\nWe booked a 2 bedroom suite for a girls trip to Vegas. We were pleasantly surprised to find that the room looked exactly like it did on the internet. The electronic room blinds and projector tv were awesome. The hotel was dirty and our room was dirty (there was a pistacio in the corner when we arrived and still there when we left 3 days later) and the customer service was non-existent. Our toilets both had issues flushing and we ran out of toilet paper daily, but despite multiple calls to the 'anything, anytime' number, no one ever responded to fix the toilet or bring more tp. We also called for an extra blanket one night, four times, and no one ever responded. For a 4.5 star hotel, this place was lacking the basics, a working toilet, toilet paper, blankets and a clean room so although the room was very nice, I wouldn't stay here again.\n\nReview 33:\nTowers is connected to miracle mile but not the casino. The room itself was very spacious. Hot tub in the master was perfect and the projector in the living was amazing. Personal host for the entire length of your stay. Rooms were mostly modern desgined but very very comfortable. Pot and pans were fairly small needs upgrading. No extra spices like worldmark. There was enough space to fit 6 people comfortably. Bathrooms in the master were just as big as the bedroom. Panoramic view in every room. Pools were closed twice during the week. Definately will go back again!\n\nReview 34:\nStayed a couple nights in August and couldn't get out fast enough, you could probably see smoke coming from my shoes as I ran out of here - one night was spent with one eye open so I could rush back to the Venetian! They spent more money on their lobby than the rooms - $10 million dollar lobby, $50 rooms. It was like a scene out of CSI - the glass on the mirror was broken in the bathroom, the bathroom was DIRTY, the shower curtain was mildewy, the towels were dirty, a layer of dust was all over the room from the ledges to the couch, the sheets were TORN, bottles under the couch. You couldn't pay me enough to stay there again.\n\nReview 35:\nAfter leaving the cosmo we decided to try PH Towers for our last night. PH towers was a pleasant surprise. The kitchen was stocked with dishes, silverwear, toaster & coffee maker. PH has the same service level as cosmo at half the price.\n\nReview 36:\nIn a nutshell, I spent over $1300 for two nights to stay in a dirty 2BR suite. Countertops were not cleaned, towels were left on the floor. I called guest services twice to have one of the beds made. No one ever came so essentially I slept in a dirty room for two nights. I was granted a late checkout and twenty minutes after when I had not left the housekeeping supervisor enters the room to essentially escort me out while I'm dressing. The director of PH Towers told I will not get any of my money refunded, gave me a fake V.P. name, threatened to hang up on me, insinuated that I lied when I told her I contacted guest services TWICE about the unmade bed and said that a late checkout is their standard solution for the experience that I had. For the money I paid here I should have went elsewhere. Oh and they CHARGE you to use their business center!! What a joke!\n\nReview 37:\nMy husband and I stayed at this hotel over President's Day weekend and loved it. We got a great rate from Priceline.com and were upgraded for free at check in to the one bedroom suite with the huge tub. The location of the towers is great on the strip. The room itself was wonderful. From the huge projector tv to the full kitchen and filtered water from the fridge, the washer/dryer in the room, this room had it all. It was clean and quiet. It was a chilly weekend, so we didn't try the pool, but it seemed nice. All of the employees we dealt with were pleasant and helpful. It is a quieter property since there is no casino attached, but you can easily walk to whatever you want. We would be happy to stay here again.\n\nReview 38:\nMy husband checked in, and half the lights in the room didn't work. Somebody did fix them the same day, but when I checked in the next day, the safe didn't work. Yeah, security came and looked at it the same day, but DIDN'T FIX IT. Two more calls to request a fix were ignored. The third morning, we went to use the microwave for the first time and found A PLATE OF ROTTING PASTA in the microwave. The guy at the front desk, after telling us that \"problems happen,\" grudgingly comped us $50 in room service for finding rotting food in our room. The next night, I discovered the giant towel I'd packed for my 6 day rafting trip in the Grand Canyon had disappeared with housekeeping -- apparently PH Towers probably won't be able to find it because \"it is white.\" Really?? STAY SOMEWHERE ELSE. ANYWHERE ELSE. I recommend the Golden Nugget, where service was great, even if the check-in line was long.\n\nReview 39:\nGreat hotel overall. We were upgraded to a suite on the 31st floor so we had great views and lots of extra space. Aside from the extras we didnt ancitipate, the bedroom and bathroom were very well appointed. Some of the decorations, mainly the hallways, were a little too colorful and old school Vegas but all tied together well. I would recommend this hotel to anyone as well as paying room upgrade if available.\n\nReview 40:\nAs far as I know prostitutes are illegal in las Vegas, and I shouldn't have to deal with 3 sexually harassing me, saying things I can't even put on here. This was the first, and last night i stayed in the hotel simply because this reason. If you have a husband or teenage boys I would highly recommend staying somewhere else, because the 3 hookers that talked to me doesn't even include the multiple that came up to me in the casino when I was minding my own business at the slot machine. In my opinion, as a paid guest I shouldn't have to put up with anything of these sorts. When I confronted the woman working the front desk, she simply Made me feel like an idiot by saying that there is nothing she can do and shooed me off to my room. So if you're looking to pay for sex this is the place to go! If not I would say look elsewhere.\n\nReview 41:\nMy wife and i stayed here because we had some business to take care of in Vegas. Check in was quick and easy and all the staff we encountered during our stay were friendly. The room was also awesome. The only thing that disappointed us was the parking situation, which sucked badly. I wish they divided up the parking garage into an area for guest of the hotel and another area for the general populace looking to visit the miracle mile shopping area. It is also quite a walk from the parking garage through the shops and finally to the hotel. That is our only complaint with the place. We liked the fact that there was a guard stationed at the elavators that lead to the tower keeping out people that don't belong. Thanks for making this trip a pleasure ya'll.\n\nReview 42:\nIt was a very nice hotel and pool area. I liked the fact you could shop and eat right there. It was connected to the Miracle Mile Mall.\n\nReview 43:\nLoved the rooms, pool, service, security, and miracle mile mall that connects everything. Had the convients of everything. All restaurants were reasonably priced and good hours. All the rooms had great views and very modern!\n\nReview 44:\nwe spend 7 days in Vegas and this resort was perfect. Excellent location, excellent food in mall attached and large pool. The pool was very busy and hard to get a place. The two bedroom suite was excellent - huge bedrooms. This location and property is perfect.\n\nReview 45:\nWe stayed at PH in April and while the check-in was a bit lengthy, especially since it was close to midnight, everything went fairly smoothly. The room was amazing, very spacious and beautiful. I liked the fact it came with a washer/dryer and that the soap supplies were replenished every day. The housekeeping was good, they came everyday. The worst part of the stay here were the black toilets, kinda creepy! However, the beds were very comfy and the view was great, even if it was not on the strip. The access to the mall was great, very nice mall. The pool was great for kids. We loved our stay here and will definitely come back. Oh, the other thing that did not impress me were the constant inebriated guests staggering back to their rooms through the lobby every day, but I guess you would see this anywhere in any Vegas hotel.\n\nReview 46:\nWe stayed in One Bedroom Suite at the PH Westgate Towers. The One Bedroom Suite was very nice with a small kitchen and dining area overlooking the living room which a projector TV. The King Bed was very comfortable. It seemed odd to me that the jacuzzi would be in the bedroom right next to the bed. Also odd was the black toilet and that the kitchen had a stove, but no cooking supplies were provided. We all thought this suite was much nicer than the suites at the Venetian/Palazzo and it costs a lot less.\n\nReview 47:\nHad to wait FOREVER to get checked in. only 2 people at the desk and they were so slow. The service there is not very good. And not very friendly. I do not reccommend Westgate timeshares to anyone. It has been nothing but a problem/ The room was not that clean and there was hardly any hot water. and no shower pressure! Very dissatisfied. This is the 2nd time I have been. Last time there was makeup all over the pillow. I would rather of stayed at PH Totally regret buying into this timeshare!!!!!!! !\n\nReview 48:\nPH was our favorite place to stay in Vegas, modern, sleek and sexy is best to desricbe it, staff are amazing and best location ever.\n\nReview 49:\nI had high hopes for this hotel as friends of mine stayed here on there honeymoon and had all good things to say. Unfortunatly that wasn't the case for us. It was my 21st birthday and it took 2 hrs to check in with only 2 people on the reception. Once we finally checked in we were given the wrong room and when I explained to the staff that was not what I booked they were unfriendly and unhelpful telling me there were no rooms avaible as to what I had booked. So not only did I not get the room I had booked I was 2 hrs late for my dinner reservations due to the long wait at reception then it took an extra 40min for my luggage to be brought to my room. The room was clean and nice ill give them the credit for that but my disappointment was topped off with the fact we were double charged for Internet and again were faced with unhelpful staff.\n\nReview 50:\nstayed a week ,the cleaning is only done on the 4th day if u stay in a timeshare apartment ..reading other reviews yes there should have been two towers but i was told the ressesion hit when building so plans to build other tower is at a later date and i looked for t he sandy beach bit too. location is great near shows in miracle mile and lots shopping,the pool is nice but didnt really have time to use plus heat wave made it inpossible to sit around the pool ,the cabanas i thought would be free to use cost 150 dollars a day upwards according to days of the week i stayed in a hilton hotel and they dont charge to use the cabanas the drinks very expensive one cocktail and a beer 19 dollars ....if the rooms were kept cleaner and if they told where to get rid of rubbish we had rubbish in our room for days...its a great place if they kept it cleaner its a new building but will be ruined if maintenence its forth coming........\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28591, "query_start_index": 28593, "query_end_index": 28593, "truncation_seperator": "... 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{"id": "2515511", "pid": "2515511", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThought it would be great but was disappointed. First of all, didn't have room with king bed as requested on check in. Was told would get one next day. Went at 11am next day and was told I would have to give up view for a king bed but couldn't get it until later in the day. Went back at 6.40pm and then waited for 4 hours before luggage was moved. Couldn't move luggage ourselves as they demagnetised our original key! So actually ended up without original room and for a time - without luggage!!! Staff not as friendly as they could have been. Wouldn't stay there again.\n\nReview 2:\nRooms are great. Hotel feels nice - bit feminine with all the butterflies but I guess every hotel has their thing. What we first noticed is it attracts a older crowd. What we last noticed was the 155$ fraud charge from the pool. What made me really unhappy is at checkout front desk said they would dispute the charge for us but if it was determined by accounting to be ours our card would be charged - and if we wanted we could follow up to the outcome in 3 days. Really?!?! An employee at your pool area made a mistake or worse is contributing/facilitating fraud and you are making me do all the work?? Won't stay here again.\n\nReview 3:\nFont Desk check in staff are running scams by offering free upgrades on original bookings and then charging for them. Be careful to what seems like a wonderful offer.\n\nReview 4:\nStaying at the Palazzo can be whatever you want it to be. On this trip, we were there to relax and our suite was perfect for that. We looked thru the huge plate glass window out over the valley with the mountains in the background and it was beautiful, especially at night. The size of the suite is perfect with comfortable furniture on both levels. The bathroom is very large and was also very clean as was the hotel. As we were only there to relax, we didn't take part in the gambling this time, but we have in the past and it's an enjoyable experience. As far as we are concerned, this is the best place to stay for any reason - relaxing, gambling, clubbing, shopping, and overall enjoyment.\n\nReview 5:\nwe checked into the room and had a bed that was slept in and ashes on our coffe table. from 2pm till 1 am, and after 3 phone calls, we still did not get anyone to clean our room or at least switch us to a clean room. DO NOT STAY HERE.\n\nReview 6:\nWe decided to splurge and went prestige level. This is definetely worth the extra money. I wouldn't bother upgrading to a strip view as this isn't worth the extra.\n\nReview 7:\nThe hotel is beautiful but they have a \"designer' fragrance pumped in that smells like industrial disinfectant. There is no seating at all in the lobby, nor at the Concierge desk - never seen that before. The room was lovely with sleep inducing beds BUT it was filthy. The windows haven't been cleaned in living memory. The floor was sticky - ewww and the glasses were beyond dirty. THEY DO NOT CLEAN THEM! One had a sticker in the bottom ON THE INSIDE, another had dried on milk stains and the third was gritty and damp - all turned neatly upside down on paper coasters. Makes you wonder what else wasn't clean. We prepaid this visit and arrived after midnight but the room still wasn't ready. The same thing happened to a couple who checked in just as we did. No room at 1am. They told us it would be an hours wait. With so many luxury hotels on the strip we shall go elsewhere in future.\n\nReview 8:\nTo be brief...First 15 minutes in room, broken dresser drawer fell on my foot, foot swollen and bruised entire 4-day stay. They wanted to give me $100 dining credit which turned into $200 after much complaining. They wouldn't refund my room because I prepaid through Priceline. The management didn't send anything to the room for my inconvenience of having damaged limb due to their negligence, did absolutely nothing to say they were sorry. What happened to customer service. It sure doesn't exist at the Palazzo Hotel. Will never return or recommend this hotel to anyone. Would receive better treatment at a Super 8!\n\nReview 9:\nWe stayed here as it was part of the package we got. We had paid for a room with a view( we got the back of some building), Our sheets weren't changed even when we asked for them. We paid to stay in a good place on the strip, the service just didnt live up to it.\n\nReview 10:\nJust got back from 3 night stay, F,S & S - college friends reunion. Got in noon (10 mins. checkin)& rooms not ready, tried to talk us into View upgrade($45), but waited until 3 (recheckin 15 mins.) We were suppose to get connecting & adjoining and rooms weren't, so staff upgraded us to View to get this. I did notice smell. Some areas worst than others, but wasn't overpowered by it. Probable trying to cover up smoke in casino. All staff we encountered were nice. Would have better if coffee pot in room. Great coffee shop at Casino level by room elevators. Enjoyed outdoor bar at Lavo each night. Take advantage of free drink tickets. Grand Lux good food & value. Dos Caminos food & drinks good, but over priced. Overall nice property; rooms, pool & location. It is best to go thru Venetian Casino to get to south Strip. Thru Palazzo to north strip.\n\nReview 11:\nWe stayed at the Pazazzo July 28-Aug 1 119 per night w/ lots of extras ie dinners at a huge discount, shows and it is so beautiful. The pools were wonderful and the staff most attentive - we hesitate to stay elsewhere; oh yes, the shopping mall is directly across the street. Also saw TI pirate show right from our window every night. We can hardly WAIT to go back.\n\nReview 12:\nMary at invited guest check in was rude, and Mary her manager, wasn't much nicer! That started our stay off on a bad note. We love the Palazzo and stay there frequently. But I'm afraid their customer service is sliding down hill. The standard rooms are still nicer and bigger than the other 5 star casinos, but we don't want to deal with unprofessional employees. Maybe we will check out The Mandarin next time. Just wish they had a casino!\n\nReview 13:\nEverything was superb. I've never stayed in such a gorgeous suite in my life and I only had a \"basic\" suite. It was huge and luxurious! The tower was serviced by 36 elevators, so there was almost no wait. I didn't like the smoke in the casino but the actual hotel was clean and smoke free. We were here for the conference in Venetian. It was only 5 min walk from my room because I requested low floor. We tried 2 restaurants and 2 cafes. They were little expensive but otherwise very good. We also went to few clubs and spent little money on slot machines. Compared to other hotels I stayed in while in Vegas, this is the best one so far.\n\nReview 14:\nThe room was very nice and very big. It has it's own exercise room with a bike. HUGE bathroom, dual sinks, big bathtub... Even drapes that open and close with a remote control. A separate living room and \"family room\" and an incredible view (we were on the 46th floor). My biggest complaint about the room is the lack of an inside lock on the door. I like to be able to lock the hotel room door from the inside, with a chain or... Such a nice room and hotel, no lock. Very poor I think.\n\nReview 15:\nhad a group of folks for 5 nights / 5 rooms Service has really taken a turn for the worst. Use to be great place Dinning takes forever (breakfast or lunch) Contacting anyone (front desk , package center ect) impossible waits you really grow to hate the ads while on hold. Room prices are staritn to retun to pre recession levels but the service remains in serious depression too many option in this town to return here\n\nReview 16:\nWe stayed at the Palazzo for 3 nights. Loved the luxury of the suite. The bathroom was awsome. Like the 3 flat screen TV's. My only draw back was the smell that came in through the ventilation system. Sometimes it smelled like bacon cooking. We stayed on the 35th floor and looked out at the airport. Enjoyed the Jersery Boys. The Blueman Group was ok. Hope to go back again someday.\n\nReview 17:\nWe just returned from our very first Vegas vacation, and we barely scratched the surface of all there is to do. We had a reservation for a luxury suite at The Venetian but were offered an upgrade to a room with a view at The Palazzo. Wow, what an upgrade! The suite overlooked the Strip, and at 33 floors high, we could watch erupting volcanoes and passing helicopters without enduring any of the noise from the road or the adjacent construction site. The casino is beautiful and not too smoky, and we even managed to take some of its money home with us. All in all, it was the perfect Vegas vacation!\n\nReview 18:\nThe room itself wasn't bad but certainly not worth the money we spent!! The hotel is not bad and I guess that is what you get in Las Vegas, overpriced average hotels. The customer service is horrible!!!! We ordered room service as soon as we got in the hotel, a few drinks and appetizers. It took over 1 1/2 hours and still no food! We called several times and finally left, we were so mad! The next morning I called to order breakfast and I kid you not, I was on the phone for 45 minutes trying to place my order, waiting for someone to answer the phone. I called the front desk to complain and they didn't answer either. What if there is an emergency, do you have to wait on the phone for 45 minutes! Crowded pool but we enjoyed it. The service at the pool is really good unlike the rest of the hotel. The restaurants have good food but too expensive. Our dinners for two nights for 3 people turned out to be $500. Ice cream for 2 people in the mall area was $20, just ridiculous.\n\nReview 19:\nService was friendly in all restaurants and hotel. Rooms are gorgeous. We will be back.\n\nReview 20:\nOne of the places that claims to be 5 star but is far from it. First the positives, location is great, rooms are very large for being right on the Strip, rates are very cheap. But they sure don't pay attention to the details that define a true 5 star. No newspaper delivery during my 3 days, phone next to bedside didn't work, one of the dresser drawers was broken and just left there. No remote for the DVD player. They don't change sheets unless you remember to grab the card sitting on the bathroom counter and place it on the bed before you leave the room. One night I ordered room service and felt like I had to apologize to the person on the phone because they sounded so unhappy. And to top it all off the valet damaged my car, I didn't notice it until after I had left the hotel...I pointed it out when I returned back to valet. they filed a claim. They denied it since I didn't notice it right away when I picked up the vehicle. Stayed here only because of the cheap rates, I guess you get what you pay for.\n\nReview 21:\nThis so called luxury hotel really has beautiful suites but the service is very very bad. It started with our arrival: Al my reservations were incorrect: I booked a sienna suite but they reserved me a standard suite, all my dinner- and spa-reservations were wrong. After a long discusion they told me they would arrange my sienna suite. I had to wait for 3 hours before my suite was ready and it had a bad view (instead of the strip-view I reserved). They didn't even try to make up for all these inconveniences!!! Service staid bad throughout the entire holiday. In the spa the staff was so unfriendly they almost made my wife cry!!! When checking out the bill was incorrect, they corrected the bill while I was there but charged the difference on my credit-card the moment I was gone!!! I highly suggest you to book any other hotel if you want a pleasant stay in Vegas.\n\nReview 22:\nWe just got back from one night at the Palazzo, and it was AWESOME! The entire hotel is beautiful, probably one of the best I've ever stayed in. We loved the sitting area (so much more comfortable than watching TV in bed) and the bathroom was very cool. I booked the room through an bidding site, and got a great rate so it was worth every penny.\n\nReview 23:\nIf you could take my room- and put it in a 200 room hotel- i'd give the place 5 stars. It's just too big- 40 minutes to check in- 15 minutes to check out ( at 4AM )- 2 hours to get light bulb replaced- pool beautiful- BUT 1) if you get room on back of hotel- you will have a view worse than a parking lot. 2) the only hotel without a buffet ( breakfast or dinner )- they only have expensive restaurants ( this includes the Venetian )- Coffee and a muffin cost almost as much as a 6 plate gorge at other Vegas resorts.-- 3) internet expensive - I still like the Paris better\n\nReview 24:\nI was really looking forward to the Palazzo as I was attending a conference there. What a disappointment. The staff there are just unpleasant and unfriendly. It's as if they don't really want you there at all. The rooms are large, and I had a really nice view of the Wynn. For some reason though, the Internet was a huge problem and kept dropping out every few seconds. That was incredibly frustrating. They can't stop piping Phantom of the Opera through every public space. I get it, you're showing Phantom. I liked Phantom when I entered the Palazzo and checked out hating it. Overall, the whole experience really soured me. I wish I had stayed at Bellagio or the Wynn.\n\nReview 25:\nHad a wonderful time. Right up until the time that housekeeping stole my wife's jewelry from her luggage. If you go USE THE ROOM SAFE.\n\nReview 26:\nThe room was in disarray, sink clogged, foreign matter on the wall next to the toilet, I don't even want to guess what it was and it was probably what you are all thinking. Room lighting was terrible, Had to call maintenance to replace bulbs that were out. Room service food terrible Casino reeked of cigarette smoke. Not attractive at all. I booked a King room and was given a a double queen. I had to negotiate to get my original reservation. Given passes to the adult pool, and was rejected because my 47 year old wife didn't have her driver license with her. I had room key and my license. Go figure. Daily Resort Fee is a total rip off. It's a hidden room charge.\n\nReview 27:\nMy family stayed Dec 23 ~ Dec 27, 2011. The room was spacious and queen size bed (2 of them) was very comfortable. The shower was good and even there was a small LCD TV in restroom. The curtain was remotely controlled and the room has very decent veiws. Definitely 5 stars.\n\nReview 28:\nThe room was great but pricey. You pay $20 a day for the spa and have to wait to get a machine. The worst part was when I went to the pool on a 69F sunny day they would not let me sit in a chair that was in the sun claiming that the pools were seasonal and closed. Instead you were forced to sit in a shaded area around the main pool that was chilly. Very poor policy for a $250 room a night\n\nReview 29:\nWe had booked into the venezia hotel, had paid in advance. Upon arrival we went to the room to find it dirty, soiled linens, frayed couches. Went back to reservations- who informed us for an upgrade of $45.00 plus $17.50 per day resort fee- we would be moved to another room. Or for $100.00 per day we would be moved to the palazzo with all the big extras. Which of course we did. HOwever, there were not much extras to go to -the Azure pool, to get a chair you had to spend $50.00. Beware of slick reservation people, - hang unto your wallets. The room we had upgraded to which I may add cost us an extra $200.00 per night was not much better than the original one. Buyer Beware.\n\nReview 30:\nJust returned from a 3-night stay at the Palazzo Las Vegas. Everything about it was exceptional. Booked the Jersey Boys package and received a decent rate and excellent seats to an outstanding show. The room, facility and service were also superior. I'm normally ready to come home after about a day and a half in Vegas, but not this time.\n\nReview 31:\nFantastic rooms and roomservice - cant say enough. But the hotel put a $622 unauthorized charge on our account that took days to reverse. Terrible service on the floors - dont try to drink and gamble. Zeffarino's (esp.) and Dos Caminos, lackluster service and marginal food. Phantom and Jersey Boys fabulous. May not stay here next time even though the rooms were superb. We are service oriented.\n\nReview 32:\nMy husband and I had gone to Europe to celebrate our 20th anniversary in early summer but took a 4 day long weekend trip to Vegas for the actual anniversary date. We decided on the prestige package with 1st class air package at the Palazzo. We thoroughly enjoyed our entire trip. First, you go to the 23rd floor to check-in. No long lines in the lobby. You are greeted by friendly staff and with a glass of champagne during registration. The Prestige rooms were exactly the same as the other rooms in the Palazzo or Venetian (which are connected through the casinos) but the little convenient amenities were worth the little extra. Evening cocktails, appetizers, coffee and light breakfast in the morning, the cold water bottles before heading out, were really convenient. The only thing I would change is I would stay at the Venetian side next time. The lobby, the gondolas, made the Venetian side much more beautiful. All in all, a very nice stay.\n\nReview 33:\nMy wife and I stayed here after 3 fantastic nights at the Ritz/Carlton Lake Las Vegas (please look at that review!) We were booked for 4 nights but only stayed the one. I think we were spoilt at the Ritz and, for the money, this hotel just didn't measure up. Too many pretentious clients and hotel seemed to be living on the fact that they were the newest. We were staying in a concierge level suite. I was looking forward to a shower when we arrived as I had just played golf in 100+ degree heat but there was little water pressure and no hot water for 10-15 minutes! My wife also complained at the lack of shower cap. The lounge seemed pretty relaxed but nowhere near the standards of the Ritz. It was the little things that let it down and for $400+ a night I expect to be blown away with service. Maybe worth looking at the Venezia instead as that was fabulous when we stayed there last year. Or for better value, get a suite at the Mirage (see my other review).\n\nReview 34:\nSpent a recent long weekend at the Palazzo Hotel with family. Check in and check out was efficient, they offered some packages that we took advantage of. The Suites were well furnished and large enough to keep family comfortable. There were a large variety of places to eat which was great as my mother-in-law finds it difficult to get around due to hip issue. So you could spend the entire weekend on the property. I want to thank Brian Dragovich, Manager of Guest services for helping us deal with a luggage issue. Only real negative was the gym which had about half of the treadmills not in working order so had to use the larger and better equipped gym at the Venetian.\n\nReview 35:\nStayed here for the labor day weekend and woke up Saturday morning with what turned out to be bedbug bites! After joking \"Oh, I bet it's bedbugs,\" I came home and in the following days have been bitten again and even found 2 bugs on my couch. Thank you, Palazzo, for giving me the gift that keeps on giving: bedbugs. I now have to have the exterminator come and it is not cheap...\n\nReview 36:\nWhile the Palazzo is beautiful, I was not comfortable in my room. The air condition did not cool evenly throughout the suite. To make the bedroom area cool, the thermostat had to be set so low that the living room area was freezing. All of the doors (presumably for fire prevention purposes) are heavy as lead. I could hardly open the door to the ice machine room. The toilet is behind a heavy door within the bathroom and you could not leave it open. The dresser drawers are hard to open and close. Room service was extremely slow and I was there Christmas week which is a very slow week, especially this year. I would not choose the Palazzo again.\n\nReview 37:\nPLS PLS PLS take a look over reviews regarding theft on this hotel. It seems its a regular issue here. But the worst thing is that the hotel doesnt make themselves responsable for any issue!. MOreover, their customer service regarding an incident like this its just terrific. Someone stole ~700 USD from my bag here. If you must stay here, USE THE SAFE. Federico from Argentina.\n\nReview 38:\nChecked in, was ok until we got to the room, hair all over the counter, a shaver cap left on the sink, floors were disgusting, fingerprints all over the living area tables, etc. For what I paid per night, I am expecting more, especially for a 5 star hotel. I called they offered to change rooms, so i agreed, so I asked specifically if I needed to go back down to get new key cards, they told me no and they can take care of it there, I can just go up to the room and it should work, but when I dragged all our suitcases to the other room, the keycards did not work, so frustrated and angry, went all the back down to the checkin and argued, etc... all they offered was an apology and a $25 resort credit. WTF! I am never staying at Palazzo again!\n\nReview 39:\nWe pre-paid for the entire package 2 months prior to our arrival.First we waited on a long line for about 40 minutes and then we were greeted with \"Sorry but we do not have the room you requested!.Why pay in advance when they do not honor reservations? The front desk help were polite but inefficient and very slow. It took another 45 minutes for them to get a manager who finally placed us in an upgraded room but with a caveat. We could only stay in the room for that night and be out as soon as they could get us into another room. We did not want to pack and unpack two times for a three day stay. They could care less. The rooms are lovely but the service is a disgrace for luxury hotel. The lines are excessively long and there are better places with similar amenities in Las Vegas. Save yourself the aggravation and go elsewhere.\n\nReview 40:\nMy husband & I spent 3 nights at the Palazzo (Sun - Wed). We arrived early but breezed through the invited guest check in (we had comped rooms). Our room on the 29th floor had a view of the Venetian, Mirage fountains and the pool area. Everything was spotless, the room was huge. The beds & pillows were very comfortable. All of the staff (bell desk, check in, room service, housekeeping) were friendly & helpful. We ordered room service (at 3 am); it was fast and the pizza was delicious. The Grand Lux Cafe had a variety of great food at good prices. Drink service in the casino was speedy. The coffee shop by the guest elevators was great for our early morning coffee fix. The only minor complaint I had was that the water in the shower took a long time to heat up. We will definitely be staying here again!\n\nReview 41:\nVery disapponted with the overall service. Restaurants Carnevino and Lavo servers were arrogant, rude, and just bad at their profession. Waited 45 minutes for drinks at pool. Waitress never came to BlackJack table where I was gambling for one hour. Do yourself a favor and stay at another hotel. I am a frequent visitor to Vegas and have never experienced service as bad as at The Palazzo\n\nReview 42:\nGreat location with the easy access to the Venetian. Really nice huge rooms. Very friendly staff special thanks to Conny and Justin on reception desk for working through our bill adjustments. would recommend based on comments made when we compared our room with friends staying at other Hotels .ie MGM , Treasure Island .Could improve mini bar incorrect charges.\n\nReview 43:\nThe Palazzo has turned me into a snob ever since I first stayed there. After my first stay, I told myself and my friends that, in the future, I would not be staying at any hotels that weren't 5 stars in Vegas :) The second stay was still fabulous. I just love how they designed the suites!\n\nReview 44:\nStayed for 5 nights at the end June. We had a luxury suite on the 32nd floor and this was fantastic. The room itself was huge with a sunken living room area and a view looking out towards the Wynn and it's Golf course. The bed was so comfortable you kind of didn't want to get out of it and go and walk in the Vegas heat! The only downside to the room was that there were one or two stains on the sofa and carpet but it really didn't affect our stay whatsoever. The rest of the hotel is beautiful and I would recommend anyone to stay here if they can. We have stayed at the Monte Carlo and T.I previously and they are both very nice too but this place is on another level!\n\nReview 45:\nWe had no electricity in our room and guest services are not sending any help for hours!!!!! !\n\nReview 46:\nNice rooms and casino. The location of this hotel is right on the strip making it easy to walk to any other hotel or casino as well as other attractions. Although the palazzo is a more expensive hotel the rooms are worth every penny.\n\nReview 47:\nAwesome hotel, however we had significant problems upon checking in. Arrived at 3pm and was told they \"had our reservation, but not the room\". Flash back to the Seinfeld episode. Waited an hour, finally got the room, then wrong luggage arrived. After that, no problems. Loved the room, the hotel, etc. Expensive in room refreshments, but where is that not the case. I will not be back, only because there are so many other options in Las Vegas.\n\nReview 48:\nSince I won enough money in their casino to pay for the trip, I guess I shouldn't complain too loudly, but I must say I was disappointed in the Palazzo. I had high expectations of this Venetian/Palazzo brand. And if it were a lower class hotel, the little things wouldn't have bothered me. But the difference between bad and great at this level of accommodation, all comes down to the little things. Every hotel of this caliber gets the obvious stuff right. Some examples off the top of my head: -The hot/cold taps were reversed in one sink (but oddly, not the other). -The toiletries provided had caps that were almost impossible to remove with wet hands...and whose hands are dry when one is shampooing?! -They didn't think to add noise-dampening insulation around what I assume was an ice machine, so any room (like mine) within shouting distance of it heard a loud rumbling each time ice was dispensed. At least, I HOPE that was an ice machine...! If this were a Ramada Inn, I would be giving it five stars. But it's not. It's the Palazzo. They should get these things right.\n\nReview 49:\nWe stayed at the Palazzo two nights. The room was very comfortable. It featured a sectional couch, three tvs (one even in the bathroom) a large tub, vanity, large shower and a great view from the 37th floor overlooking Treasure Island. The only issue we had was a housekeeping issue with the bathtub. It took someone 5 hours to come up and clean it for us. I found it very annoying but overall the hotel is nice and the rooms are plush. Great location on the strip, superb food and good shopping.\n\nReview 50:\nWe loved our room! Huge suite (Siena) on the 46th floor with Strip view. The hotel looked well maintained and clean. When going to the rooms, you'll have to walk through the casino. Not so nice with your suitcases. The casino at the Palazzo does not seem so hectic as it can look like in other hotels. The Palazzo and Venetian are well connected to each other, plenty of restaurants to go to. Reception was friendly and fast. We would definately recommend this hotel because of its facilities, cleanness, and location on the Strip. Restaurants on site (Morels) is overpriced, we're sure there are more and nicer restaurants located nearby/inhouse.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27744, "query_start_index": 27746, "query_end_index": 27746, "truncation_seperator": "... 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{"id": "2515454", "pid": "2515454", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI've made the Orleans a base of operations for annual trips since they opened in 1996. The staff is the friendliest in all of Las Vegas, and the rooms are quite comfortable.\n\nReview 2:\nStayed here 05/26-05/28/2007.. My first room here was on the 5th floor and that night around 12 midnight they had kids running up and down the hallways, screaming, slamming doors and actually howling. I called security who actually came up and started pounding on their door screaming that they cant make so much noise. Went down to reception in the morning and was told I could switch rooms so I was bumped from the 5th to 20th floor which was nice but the mattress still was horrible on both floors. If you sit on the edge of the mattress it would slide over on its frame and you actually sink down when you lay down. I would have loved if they offered me a free meal for the lack of sleep and having security yelling at 1230 am but I wasnt going to ask for it. The customer service was excellant here and the rooms were clean but they need to update their bedding and buy new mattresses because my back still hurts from the 2 nights I slep there. I dont think I could recommend this hotel to anyone.\n\nReview 3:\nThe hotel offered a clean room, decent sized, but i payed nearly $140 for one nights accommodation at the hotel, and it was completely not worth that price, the other night was much cheaper and more of a fair price to pay. The lady who checked us in was the most unfriendly hotel staff i have ever experienced, she was just generally rude, asked directions, and pointed lazily in the direction and walked away mid sentence, just made us feel as though you were another number to be quickly dealt with. The whole entrance to the hotel smelt pretty bad, poorly disguised cigarette smell, but every casino in vegas smelt like this, not good for allergy sufferers. This place is a bargain if your paying the weekday price, but the price payed for a weekend stay i found unjustified.\n\nReview 4:\nSpits in door. Bathroom, walls and carpet absolutely dirty... Bad service. They don\u00b4t really care about your complains or your experiences.\n\nReview 5:\nwe were at a polka fest for three days and the cigarette smoke fom walking through the casino to the dance floor which is the only way from your room was so bad it made my wife and several other people sick and she has not recovered two weeks later.we will not be back again and recomend that anyone with lung problems or allergies to smoke never go to this hotel..to bad so sad.\n\nReview 6:\nMy husband, son and I recently stayed at The Orleans in Las Vegas and loved it. The rooms were spacious, updated and clean. Security was at the elevators at all times. Beautiful pool area. San Miguel's restaurant had the best Mexican food. Everything was so fresh. Service was great. Also, the rates were reasonable, and just a short drive to the strip. We usually stay at the Flamingo.\n\nReview 7:\nEveryone at the hotel makes us feel like home. All the employees are always pleansant when you talk to them and in answering any questions. The rooms are large and very roomy. Linda Colvin is great as a casino host always tending to your every need if possible.\n\nReview 8:\nOk so I was wavering between the 4 and 5 rating and decided-what's not to love about this quirky, fun hotel with all the amenities and service you could need? We got a code and paid $30 a night and for the money I couldn't fault the place- great pool area, good gaming, lots of food options for half the strip price, comfortable rooms- I'm pleased to report no bed bugs even though I have the most sensitive of skins, courteous staff and a positively 'Big Easy' atmosphere. The staff at the TGI Friday are the best you'll care to meet (they train the staff at 7 other Fridays in the area) and would recommend the apple mojitos for $5. We've stayed at many hotels in the world and on this trip our next stops were Signature and MGM grand suites but I would have happily stopped here for much longer. If you can get a good rate and enjoy a slightly off strip experience then this is the place for you! Also go to the $250,000 game show at the Hilton- we nearly died with laughing! You can get half price tickets from Tix4Tonight.\n\nReview 9:\nThe rooms are clean, the beds are hard and the casino is so-so. They do have a bowling alley which is a nice twist.\n\nReview 10:\nAbsolutely horrible experience at this Hotel/Casino. The first room (non-smoking) reeked of cigarette smoke and some incredibly nasty fragrance trying to mask it. The second room had a broken bathroom sink. The valet service was extremely slow. They took 30 to 45 minutes to bring our bags to the room. The room service food selection is pathetic. Never, never, again. I'm checking out asap, and moving to a different hotel.\n\nReview 11:\nStayed at the Orleans for a week from 17 July 2005 until the 24 July. Good clean, spacious room, with snowy white thick sheets. (Have stayed in some hotels where the sheets where paper thin!). Value is excellent (we paid \u00a319 per night). Food in Restaurants is good and excellent value. Buffet is especially good. Security in this hotel is good. To get into the elevators to reach the guest rooms, you first have to show your door key. I agree with a previous reviewer that the casino floor is a bit Smokey, the ventilation could be better. Also the shuttle bus was very busy some days; perhaps they need to think about buying more/larger shuttle buses? We have stayed in other Vegas hotels, but this is by far the best.\n\nReview 12:\nWe stayed at the Orleans after reading many reviews and 99% of them were good. We LOVED the rooms. They were very big and comfortable and the bathroom was nice and seperated so that one could shower while the other was getting ready. The little window in the shower is nice for some fresh air. We had a view of the stip so we kept our curtains open most of the time. The casino was nice, we didn't win much, slots seemed to be a little tight. The only downfall was being so far from the strip. The shuttle took so long once we ended up paying $20 for a cab. We had breakfast at the Cafe at 3am $1.95 and I couldn't eat all of it, best value the whole trip! If you want to spend alot of time on the strip I would suggest you stay on the stip. But if you just want to relax, gamble, in a pleasant atmoshpere the Orleans was a nice place and a very good price.\n\nReview 13:\nWe have stayed here several times and I am always satisfied. The front desk clerks are very friendly and always know what they are doing. Two queens , desk, loveseat, chairs, flat screen tv, coffee pot , iron , board, combination safe. Spacious room and bathroom. Clean but some carpet stains and a broken sliding bathroom door. The door did work but it was a little crooked. Minimal neighbor or hall noise. The fitness room is excellent . About 6 tv's, stair climbers, several tredmills, elipticals and stationary bikes. Several arm machines and free weights. Free shuttle to the strip. They have a great casino floor and lots of dining choices. We checked out the movie theatre which had lots of movies to choose from. Paid about $37.00 on a weeknight for two adults.\n\nReview 14:\nMy third time staying at the Orleans and it still gets top marks. This time I was allocated one of the 'refurbished' rooms, although quite honestly the only difference I noticed was a flat screen TV and a new sofa, everything else is pretty much the same. Which is absolutely fine by me. I've probably mentioned most of this in my previous Orleans reviews, but this is why I choose this over 250 other Vegas hotels - check in took 2 minutes (you can queue for 40 minutes in some Strip hotels), the staff are universally friendly and helpful, the restaurants are cheap, the atmosphere is relaxed, the drinks flow, the table limits are low, the shuttle to the Strip is fast and frequent, there is space around the pool area with plenty of loungers, rooms are large with coffee machine, safe and a little window that opens in the bathroom. The 18 screen cinema, 70 lane bowling alley, comedy club, showroom and arena ensure there is always plenty going on. For just $35 a night midweek it surely cannot be beaten for value for money.\n\nReview 15:\nNot a bad hotel....nice pool and the food is fair. Perhaps a bit too smokey. HOWEVER, I must advise all potential customers to be very careful when taking one of their shuttle buses to other casinos or back to the Orleans again........you need to ask the driver specifically where he is going ( even though it says \" Orleans\" right on the side of the bus) Our driver did not say a word. We were shuttled about 10 miles out of the city to another casino and had to take a 20 dollar cab ride back to the hotel. The management refused to reimburse us, even though they admitted this does happen fairly regularily !\n\nReview 16:\nGreat place rooms are good and large I agree that the only issue I had was the smoke. I guess its no worst than any other place in Vegas. I have been to vegas several times and stayed on the strip. I will stay here from now on. If you have kids they have a movie theater and a bowling alley in the hotel as well as a day care with jungle jim ect. food was good we ate at the buffet for breakfeast it was good. staff was fine to deal with. room was cleaned everyday very nice hotel\n\nReview 17:\nwe had no electricity or lights in bathroom, When called in to report was told maintenance would be right up. waited and finally went down to dinner, When we returned everything still the same and we called in again. We then went to casino and returned to find no electric again and called again. In the am we heard from front desk and we told them still no electric and we said not to send up anyone as we were not dressed. I asked about discount at check out and was told they sent up repair and reset electric so no discount. I paid full fare for bad room\n\nReview 18:\nThis was my second stay at The Orleans - two years I had a great time, loved the buffet - tolerated the off strip location because of value and general friendliness of staff. This time around my stay was the exact opposite. Staff was, for the most part, disinterested or untrained, blatant errors in billing that would not be corrected UNLESS I pursued the matter, French Market buffet was either edible or inedible - total difference from 2 years ago. Even the coffee maker ( I guess you could call it that) was a sorry excuse. The worst part - Billing errors - went through a lot of time and energy getting it straight.\n\nReview 19:\nStayed at Orleans during Spring Break. Enjoyed the Poker and Keno Slots. They were multi-denominational which was GREAT!!! I hit 8 out of 9 on 4 card Keno for 16,000 nickels. That was a total of $800.00 to start out our trip. This was a nice surprise!!! My wife hit 2 Royal Flushes on nickel Dueces Wild for $200.00 each Royal within 30 minutes of each other!!! I have been to Vegas for 30 years and this has never happened to me. We had an excellent time at The Orleans!!! The wait staff was Excellent!!! The Service Staff was Excellent and Professional attitude and demeanor of the entire Orleans community was extremely professional, user friendly, and top rate!! !\n\nReview 20:\ngreat place to stay and eat, clean large rooms, good food for reasonable prices, but \"WARNING\"....do not,,,repeat.,,,do not gamble on the slots or video poker......these machines are set sooooo tight, they make the airport machines seem loose, i recommend you stay and eat there, but do yourself a favor take the shuttle or go elsewhere to play machines, we found the downtown machines good.......good luck....\n\nReview 21:\nI stayed there when I came to Vegas for the Las Vegas Bikefest motorcycle rally. The room was large and the hotel was very quiet. My only complaint is that I asked for a smoking room with a king sized bed and when I arrived all they could provide was a non smoking with two queen sized beds. It is a couple of miles off the strip which I liked because I had a rented Harley and wanted easy access to and from parking plus somewhere I could keep an eye on the bike. The staff was pleasant and friendly with housekeeping speaking to you whenever they saw you in the hallway. I would stay there again.\n\nReview 22:\nMy hubby & I stayed there at the Oleans, & I couldn't believe how stinky & smelly the lobby of the hotel is!! It reaked & it stenched with cigarette odor!! I wouldn't want to go back there ever again!!. I had hard time bing inside their casino in the Orleans!!. I almost gaged & hyperventilated!! They need to clear the air!! I hated it!! It should be made to be a NON Smoking environment! !\n\nReview 23:\nFirst time staying here and enjoyed the restaurants, kids tyme, rooms and service. I never felt like my kids didn't belong here unlike other places along the strip. The children enjoyed the kids tyme and the arcade. Our rooms were clean especially the bathroom but the carpet could use cleaning, there was several stains we noticed. Everything at the Orleans lived up to my expectation, wouldn't mind staying here again.\n\nReview 24:\nTo make this short and sweet...if you care about a clean, bug free hotel stay...dont stay here. First room we had we found 2 LARGE beetles running across the floor. Complained and they downgraded us to a lower floor level...this was find because we jsut wanted a clean room. Both my husband and I woke up the next morning with bug bites all over our arms and legs...suprise suprise...the reviews about bed bugs on here are correct. Another reviewer on here complained about the water...he is correct to...the sink water smells like fried eggs. Bed sheets were OLD and mattress uncomfortable. I have never complained about a hotel before, but I though this was worth complaing about because I would not want anyone else to go through that. I thought we would save some money by booking at the orleans...bad idea. The people that work in the casino are GREAT and the 24 hour dinner. But the hotel was HORRIBLE.\n\nReview 25:\nA few miles off the strip, has all the facilities of a large casino hotel. Booked after using tripadvisor and was not dissapointed. Instant check in, friendly very helpfull staff, clean large well maintained room. Used the free shuttle to the strip and used taxis back. The casino here has the usual problem of smoke as do all the casinos in Vegas we visited, so we chose to keep out of them. For the price cannot believe you will find better.\n\nReview 26:\nWe just got back from the Orleans. Vegas in general has lost its luster, since it has gotten so expensive to go there in general. (MGM MIrage just reported a 30% DECREASE in profit for the first quarter of 2008 - duh - people are fed up). Anyway, The Orleans is slipping in our opinion. Before Boyd bought it, it seemed that the hotel was more service oriented. The first night that we stayed this trip, we discovered that there was NO COMFORTER on our bed. We were informed by the management that this is \"now standard procedure\" at the Orleans. Wow. Service at the Prime Rib Loft was terrible, and it used to be superb. The housekeeping was very good, and they agree with the customer that the place is \"going to pot.\" Anyway, the trip was OK, but I wouldn't recommend this place to anyone. The Orleans has gotten \"too big for their britches.\"\n\nReview 27:\nnon-smoking smelled of smoke. room in bad shape!!! Was told I was comp for one of the nights, but checked bill and they charged us.\n\nReview 28:\nWent to Vegas to celebrate my birthday late October. The Orleans is my favorite hotel. Check in/out took 5 minutes. The staff is friendly and the waitressess are always making sure you have a drink. The maids were awesome (tip your maids). The rooms are HUGE and you get a coffee maker! Love the window in the bathroom. The Orleans is off the strip which is a nice change from the \"craziness\" of the strip. The Orleans has a shuttle that runs frequently that will take you to their sister property (Gold Coast) and the strip. I had so much fun at the Orleans and the tables were VERY good to me for my birthday! I can't comment on the food because we mainly hit the 24 food court (which was good). I can't wait to return in June. Orleans ROCKS!\n\nReview 29:\nhorrible place to stay in las vegas. I'm perplexed about why all others gave it such a high rating. Is this just a place for cheapskates or people with bad taste or both ? First off, there are so many nice hotels in vegas, why go to this place? The location isn't great...its about a 10 minute drive away from the vegas strip. It took us about 45 minutes, maybe an hour to check in because the staff lady was confused. The rooms are not all that great either....just a standard room you expect at any hotel . I actually got locked inside the bathroom because they don't have regular doors to the bathroom...its got a hidden sliding door with a latch lock... luckily I was not alone in my room and my friend called for help.\n\nReview 30:\nI was disappointed in the Orleans simply because the quality of the hotel has gone down. I have stayed here 4 times but this was the worse and i will never go back to stay again. Actually checkin was a breeze they were nice and quick, the bedroom was normal but older style with a door that had a hard time opening and other doors down the hall all seem to slam instead of closing and shutting quietly. The housekeeping did a great job of cleaning. The rooms are just old, old beds, old decor, old faucets, old everything, the pillows are filled with sand or something hard and gave me a sore neck. Its just old, the slot machines are okay, the waitress are the best, the buffet is horrible and the coffee shop is okay. It appears to me that the hotel needs some sort of overhaul, don't stay here if you don't have too.\n\nReview 31:\nThe Orleans is Fantastic! It is a short cab ride from the airport. The people who work there are all very nice and helpful. The rooms are nice and big. They are also clean. They always treat us so good there that we always keep coming back and only stay at The Orleans,and we go to Vegas 3 to 4 times a year and always keep going back to The Orleans. They have a great movie theatre and bowling alley as well. Which is great if you want a break from the gaming floor. They also a very nice pool area. All of the restaurants @ The Orleans are wonderful great food and service. It is always so much fun I wish I could go more often. They also have some great shows booked @ The Orleans.\n\nReview 32:\nwhoever thinks highly of this hotel must have very low standards. I booked it for one night entrusting all the great reviews on tripadvisor and the star rating of this hotel. It did'nt take long for the dissappointment to set in. The location is off the strip, but in a shady part of town. I figured maybe it won't be so bad once I get inside....WRONG! Gloomy, smokey, claustrophobic and crowded casino. Check in was easy and quick, however the room looked like it was still stuck in the 70's. old tube tv, stained carpets and furniture, and the most uncomfortable bed I ever slept in. I'm so glad it was only for one night. Spend the extra $$ and stay somewhere decent. Even a motel 6 would have been better.\n\nReview 33:\nMy husband and I stayed there for two nights along with another couple and were very disappointed with the hotel. Having recently stayed at a sister hotel and being very happy, I thought that this hotel would be just as nice. Our rooms were horrible. The beds were uncomfortably hard, the carpet felt icky, the couch inside the room looked like it had never seen a cleaning and was probably dated back to the early 90s. The bathtub was actually the worst and was just old. Our rooms needed a good remodeling. We definitely won't be going back there which is too bad because we do like to gamble there.\n\nReview 34:\nWe ended up only staying one night. The hotel smelled like smoke really really bad. Just checking in was a nightmare with all the smoke, now I understand Vegas is smoky...but this was the worst casino floor by far. Poor ventilation. Also the shower/tub are on the outside by the balcony so you feel like you are hanging off the side of the building when you shower. A window in the shower opens and our ledge below that had nasty lighters and cig butts thrown out there. Went to breakfast and the lady at the buffet rudely informed us we had better hurry we had 8 minutes to eat breakfast and that was it PERIOD. Hated it will NEVER go back to this hotel. VERY FAR OFF THE STRIP. Good view of strip clubs if that is what you like to look at.\n\nReview 35:\nOrleans is very close to the strip without the strip rip off prices. Casino is very clean and friendly. Drinks are great. Has all the new games. Food is better than any strip places and is very reasonably priced. Do not overlook this place when you visit Vegas! You will enjoy it!\n\nReview 36:\nThe hotel it self was clean. The room was a little out dated, but you get what you pay for. The beds were comfortable and the service was fine. The bad part about this hotel was the people that hang out here. Very drunk and scary people at night. I'm not talking partiers either I'm talking drunk and creepy! There were times where I had to get up and leave just to get away from some of them. I difantly will never stay here again, sorry!! I'm going back to green Valley, first class all the way!\n\nReview 37:\nWell you get what you pay for. We had to stay here to get tickets to an event. After changing in the room we had to go stay somewhere else and come back to check out later. The room smelled like smoke for a non-smoking room. The hotel decor is very old and the halls and many parts of the hotel looked dirty. The bathroom was horrible with closet in bathroom (odd to me) and a loud sliding door. It is not in the safest location. The room was spacious and the casino was very large. The hotel had a movie theater and bowling alley but we did not do anything at the hotel after walking around to see our options. The food court was filty as well. We took pictures to share with family and friends not to stay here. I don't understand how this hotel was rated a 4. It is cheap and again, you get what you pay for.\n\nReview 38:\nWe stayed at the Orleans from March 19 to the 23rd, 2006 at a price of around $67 per night + tax, from a i4vegas--- website. The rooms were big...like a suite...very clean. Depending on where your room is, you may have to walk a bit to get there, as the property is huge. We enjoyed a movie at their own movie theater, and bowled one evening at their huge bowling alley. My son & nephews (ages 9 to 21) enjoyed the facilities. They also have several places to eat...from coffee at Seattle's Best...to a Subway...to their buffets at their own restaurants. Parking was free, and they have a shuttle that takes down to the strip & drops you off / picks you up at their sister Barbary Coast hotel. All in all...a very good hotel. We would stay here again on a future Vegas visit. :)\n\nReview 39:\nWe came from Vancouver and stayed 2 nights here and found it to be a great value. Pool was nice, buffet lunch and midnight steak and egg special were really cheap and very good. Best lunch buffet for the price I have ever seen. Room was huge and shuttle to strip was always there within 10 minutes.We had to change our reservation back a day at the last minute and they did not charge us extra. Friendly service everywhere here. We would highly recommend this hotel and we stayed here mostly because of reading all the good reviews and high rating on tripadvisor. We can see why they were #2 in all of Vegas! !\n\nReview 40:\nhave fun and enjoy , food is good , differnt kinds .help is very friendly\n\nReview 41:\nAS usual,our stay at the Orleans was wonderful. We stay often and are Never disappointed. The staff is friendly and helpful,especially housekeeping. They try to satisfy our every need. We will be back!\n\nReview 42:\nOrleans has problems since it went corporate I have stayed there for 9 years, 2-3 times a year. Customer service manpower has been severely cut. several hundred people have been fired. Maintenance problems exceed the ability of limited manpower to correct same. Drink girls in casino have been reduced. 20-30 minute wait for a drink. Mixed drinks are watered down. Cashier cage manpower is a skeleton crew. 20 minutes to cash $500 worth of Trav checks. Reduced manpower at the registration desk. Bad decisions have been made in the name of profit for the stockholders.\n\nReview 43:\nMice in the rooms, low paying slots, terrible food and service. It looks like I am the only one who got a raw deal, but I'm reporting it anyway. The slots are supposed to be the best for locals, but maybe the locals like chucking away money real fast. You decide...\n\nReview 44:\nLove this hotel. They seem to have more current slots, lots of table games, and the best poker room for live poker and tournaments. Plus, their food court and multiple restaurant options give you numerous dining choices. Plus, the buffet is one of the best around. Rooms are larger than the normal and offer a nice seating area, plus they are QUIET when you need it most! Love this hotel, staff has always been over-the-top accommodating and everything is easy to get to from here.\n\nReview 45:\nThe hotel is great and we have never experienced such incredible service. The long check in line went extremely fast. (10 - 15 minutes.) We stay the night before at Whisky\u2019s Pete's in Primm and the same long line took 2 hours. Valet service was extremely helpful. The room was very clean and had 2 huge beds and a couch. With the weather being 100 outside, we dine there for lunch and Dinner.The Buffet was very good for the low price. This place had a movie theaters and bowling alley for the Kids. They advertised a shuttle to the strip, but they was no shuttle so we ended up in a $15.00 taxi) one way) I would definitely stay here again..\n\nReview 46:\nWe've stayed at The Orleans a number of times and we have always enjoyed our stays. The Orleans is roughly one-half mile off of the Las Vegas Strip and the pace is a little slower and we like that. The rooms at the Orleans are immense. The price is a bargain; we paid $35 a night for a Monday and Tuesday in November. The rooms aren't as glitzy as those on \"The Strip\" but we're okay with that. The casino has all of the games and services of the bigger casino and usually has smaller table stakes. The facility has nine restaurants, a movie theater and bowling. When we tired of gambling we went bowling and had a great time. If you want to go to the strip you can take the hotel's shuttle - it leaves every half hour. We like the fact that you can easily drive to and from The Orleans without the craziness of The Strip.\n\nReview 47:\nWonderful rooms. CLEAN CLEAN hotel and lobby. Pool very nice (Maybe a bit small for size of hotel). The breakfast buffet and dinner buffet at the Market Place was excellant. We had breakfast one morning over at the Luxor and paid $4.75 MORE per person and food was fair (not many choices). Our package included breakfest for 2 days mornings on our 5 night visit. The shuttle could run a little later than midnight. Coupon book was a good deal that you get upon checkin. Next time this is where we will stay. Too crowded on the strip for us.\n\nReview 48:\nIt's off the strip but the free shuttle runs on schedule every day. The hotel has a lot of on site extra's- theatre, bowling, spa & salon and a great variety of restaurants. There are shows and conventions for people of every age (Alice Cooper, Steven Wrigth, Grandma Lee) The staff always want to help and we have never had a problem there. It is good value.\n\nReview 49:\nThe friendliest staff, the most affordable rooms, and the best variety of restaurants! Also, the hotel is totally family oriented, where children will enjoy themselves, and adults will play until the wee hours of the night! We were totally satisfied.\n\nReview 50:\nNo doubt the orleans is a good value hotel, but this is also the catch. Due to those very low rates, among the hotel clients, and I don't mean to offend, there are some people with less than adequate hygiene habits and awareness. I got infected with scabies in the orleans (started on my right arm), and I learned my lesson -- cleanliness is mostly invisible. Clean rooms do not mean that bed covers, linen and blankets are sanitized, and cheap rooms are necessarily more bio-hazardous than more expensive ones. In the future, I will not save a few dollars and take the risk of infection. In addition, the lobby stinks beyond belief. Beware.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28798, "query_start_index": 28800, "query_end_index": 28800, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 361, 1375, 2165, 2316, 2707, 3105, 3378, 4417, 4544, 4981, 5713, 6583, 7365, 8408, 9032, 9525, 10096, 10730, 11411, 11834, 12445, 12849, 13282, 14203, 14659, 15517, 15661, 16418, 17154, 17986, 18683, 19405, 20019, 20773, 21066, 21576, 22400, 23192, 23815, 23901, 24115, 24696, 24974, 25468, 26123, 26958, 27511, 27883, 28146]}
{"id": "549249", "pid": "549249", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe booked an Ocean View room, the Ocean View rooms at this resort are based on whether or not a cuise ship is in port. The room was really a view of a cruise ship with periodic views of the ocean.\n\nReview 2:\nMy Family and I booked a week stay at this resort last year and we only ended up staying one night due to the Hotel's awful service and disappointing views. We picked this resort based on it's rave reviews and great location, but were also promised a beach and relaxing atmosphere. IT HAS NEITHER. The beach is ticketed and in order to get tickets you have to wait in line early in the morning and it's first come first serve. The WORST aspect of this hotel is that it is next to a HUGE marina and every morning cruise ships dock less than 100 yards away from ocean view \"suites\". We left after we awoke to hundreds of cruise passengers milling around below our balcony. It was awful. the staff was snotty, the room overpriced, and there was nothing deluxe about our suite. Do your homework if you want a beach and good view!\n\nReview 3:\nWe enjoyed the Westin very much. All the staff were friendly and very helpful. We had a wonderful room. We received an upgrade because it was our anniversary and and had champagne and chocolate covered strawberries awaiting our return from dinner our first night there. All nice touches! If we ever go back to Key West we will be sure to stay there and recommend it to anyone!\n\nReview 4:\nThe hotel was great. We got upgraded to one bedroom suite and it was probably the nicest room I have ever stayed in. The location is great, easy walking distance to everything. It was perfect from the time we got there till we checked out. If you can stay here, it is well worth it. Didn't really like that the cruise ship docks right behind the hotel but it really wasn't too bad.\n\nReview 5:\nWestin was a great spot!! Highly recommended! Make sure you stay on the sea side of the resort. Poolside can get loud. Sunsets are amazing, as is the overall atmosphere.\n\nReview 6:\nA little pricey for this hotel. Room was very simple, describtion says tropical decor but furniture was brown and worn only one picture in room. Construction going on one day from 10:00am to 7:00pm around the pool area, loud and miserable. Not relaxing. Concierge was the only ones who seemed to care that we were not happy, front desk just did not seem to really care. Parking charge was ridiculous.\n\nReview 7:\nLet's start with the check in process, my wife was treated harshly, actually at check in my wife commented \"what \"b\" and it rhymes with witch. 2am, alarm goes off, evacuated building. 7am, sunrise and the mini blinds allows sun in the room, the curtains do not pull all the wY across to prevent light in the room. Air conditioner turns off and on frequently and is excessively noisy. Not to Westin level that we have had at other properties. It is the location that gets them the bookings, just shouldn't put the Westin name on the property. I consider the name is synonymous with quality, which this isn't. Location is great, but there are much better here as ww are frequent travelers to key west\n\nReview 8:\nMy wife, son and I just returned from Key West where we attended Fantasy Fest 2007 which in itself is another story. We were staying at another location in KW when my son checked availability of the Westin. The Westin had some last minute cancellations so we were able to move there for the last 2 nights. If any of you have ever been to Fantasy Fest you know you want to be close to Duvall St as possible yet probably not on Duvall. The Westin was perfect. The room was fine and clean, the pool area was great as was the outside bar where you can watch the Sunset. We found the staff to be very helpful. I would stay there again.\n\nReview 9:\nWe were in Key West to see about having a destination wedding at the Westin next spring. The location is perfect. The staff were friendly, polite and responsive to our requests. This was a short trip, but pleasant in every way.\n\nReview 10:\nThe Westin is a great place to stay for fun and relaxation. We had an oceanfront room with an incredible view of the beautiful Gulf and all the boating activity. We enjoyed the beautiful sunset each evening. As far as the cruise ships....no problem. My husband enjoyed watching them dock. They are gone by 4pm and since we just don't sit in the room, they are no problem at all. The Westin is located in walking distance of restaurants, attractions and so many other activitites. The only thing it could improve on is the outdated furniture and televisions. They need to install flatscreens immediately as the current tvs make the rooms look so outdated. I am only pointing this out, because this hotel is so pricey and you just would expect these updates to be made since they have undergone recent renovations....maybe this is yet to come. Otherwise, this is a great place to stay as far as a great location, friendly staff, and out of this world beds! I will be back.\n\nReview 11:\nI am Starwood Platinum member and just stayed at this property for one night during fantasy fest. You can not beat the location of this property. Walk out the door right in the heart of Key west and Duval street. Staff are all very friendly and helpful. I had been trying to get into this hotel for weeks as it was sold out because of Fantasy fest. Finally got a room day before I arrived. When I checked in I found they had upgraded me to suite with nice view of marina. Was told that there would be a parking charge but never did receive one probably because I was on a motorcycle and never used the gate. Rooms are nice and clean with comfortable beds. Bathrooms are a little small. Do have flat panel TVs with high defintion. Do have Wifi but signal not the strongest. One bad thing is the wall unit AC systems. Bit noisy! Typical Platinum amenity was 500 points. No comp breakfast. This is my top pick for Key West visits. Have stayed at the Waldorff but bit to far to walk to all the action.\n\nReview 12:\nWe booked this hotel primarily for the location and for the comfort that a Westin would be reliably clean, comfortable, etc... On those two points we were satisfied. However, we thought the service was sub-par for this caliber of hotel. Most of the shortcoming was with the concierge desk which essentially handed out brochures and did little else. Also, we booked an \"ocean front room with deck\" as opposed to a pool/garden view. While we would probably do the same if we were given the choice again, you should be aware that the view is often a massive cruise ship docked in port. Also, the decks are very small with flimsy tables and chairs. You would not want to spend very much time out there. An upgrade in deck furniture would be a nice touch. All told - nothing outrageous but enough to knock this review down from 5/5 to 4/5.\n\nReview 13:\nStayed at the Westin for 4 nights / 5 days. Great hotel for the location. You are right in Malorey Square where locals perform unique and fun shows. As far as the hotel goes, it's a Westin: clean room, clean grounds, staff friendly, service good. Our room this time was pool side third floor. Previous reviewers complained about the noise, I didn't hear it, no factor. Pool was very quiet after 6 pm. Also about the cruise ships docking right up to the hotel, this is true, but really not a big reason to knock the hotel. The ships usually dock around 7am and leave by 4 pm; more than enough time to see a spectacular sunset. So don't worry about the cruise ships, and besides, it's kind of neat to see these huge ships so close. As far as food goes, I recommend one place for breakfast/brunch. Blue Heaven has the most delicious banana bread in town! Read the restaurant reviews and you'll see. The earlier you get there, the better. The wait can sometimes be up to an hour, but well worth it. We ate and 9:30am and only had to wait 15 minutes.\n\nReview 14:\nMy husband and I took the Key West Express from Fort Myers to spend the weekend of 10/24/09 in Key West. The location of this hotel is great and you can walk to almost everything, plus there is a lot going on around the hotel. The hotel is in excellent condition and the rooms are great. Service is also very good. There is no extra charge to use the Fitness Center. We stayed here a few years ago when it was a Hilton and if anything it is even better now. The only thing remotely negative is that it can be a bit of a maze to find your room and if you have a car be prepared to pay for parking. Overall we highly recommend.\n\nReview 15:\nThe \"deluxe\" King oceanview was certainly not deluxe by ordinary standards. The room was very small - not even a desk or chair was in it. The service was very disappointing - the cleaning staff didn't remove used glassware or replace tolietries (and this is when I was dumb enough to leave a five dollar tip on the bed!). The tub didn't drain properly and I was left standing in 2 inches of water every shower. We called to the manager to complain and it took her over a day to get back to us. We stayed here five nights and for 2 full days our oceanview was completely blocked by a cruise ship. What a waste of money - I wouldn't return!\n\nReview 16:\nBob and Sue,,Dunedin Fl.Stayed,,Oct.2 thru4,,2011....There is no view to speak of because of the cruise ships.The rooms are small and the usual amenities are non existant. Like lobby coffee,continental bkfst. etc.etc. Only one restaurant and it is very expensive and limited too.It is close to many things but if you stay there you must pay an additional 22.00 per day to park your car. Seems like they cater to the cruise ship crowds more than their guests.Gouge,gouge,gouge. We will not be lured into staying at this less than acceptable hotel again.Overall,,,This place is Very disappointing at best. Do more research. You can do better.\n\nReview 17:\nWould not recommend this pretty run down hotel. Ocean view really means cruise ship view. Paid $80 to use their private beach!!! Beds were very uncomfortable, the bathroom smelled like dirty feet even after the daily cleaning, plumber had to come twice to unclog the toilet, the air conditioner was very noisy and did not keep the room cool especially during the night, the ceiling fan made more noise than the air conditioner. Sunset Deck was dirty and very trashy looking. The hotel location means nothing because all you do is walk around the Duval Street area anyway. Spent a day at the Hyatt and it seemed so much more upscale with real service (and cleaner).\n\nReview 18:\nI booked this resort through hot-wire and then checked reviews on trip advisor which made me aprehensive to say the least but I can honestly say after staying in the resort it was a very enjoyable break and cannot recommend this resort enough and do not be put off by the reviews as I could find nothing to complain about\n\nReview 19:\nStayed in new section of hotel. We received an upgrade to a suite which was terrific. Had a great view of the Key West sunset from our balcony and also sunrise the next morning. The suite was very large and comfortable. Location of the hotel was great. The bellmen were very helpful bringing our luggage to our car so we could spend a little extra time sightseeing. Would definitely return to this hotel.\n\nReview 20:\nMy stay at the hotel was for a business meeting the first week of August. I was really looking forward to my stay at this location, however my dreams were dashed when my shower over flowed onto the bathroom floor all five days, even though I reported every morning before class, the pool was closed down the second day we were there with no explanation of why or when it would re-open, the check- out was a nightmare to just get a correct receipt for corporate accounts, the conference room was a inferno (which just may have been me?) because the guestroom were cool enough. For the price (which was outside the per dium rate) this place was not worth it. Several season veterans who had attended this course before did not stay here this year; I will be one of them when I attend next year. Shining ray of hope was Kate in accounting that helped sort out the bill a month after the trip! !\n\nReview 21:\nThe location is fantastic, but after that, things go downhill in a hurry. We would NEVER stay here again. Terrible (almost non-existent) service for $450/night! Room was missing a lamp but no replacement could be found. We had to ask daily for toilet paper, toiletries, washcloths, etc. The numbers were worn off our remote, the duvet had stains on the underside, the pool cushions are filty, the hallways are dusty. The business center (i.e. two computers) was outdated - we couldn't even print out boarding passes because the browser was too old and we couldn't sign on to the airline website. Our departure morning wake up call never came.... the list goes on and on. The front desk staff is pleasant, but it seems their main job is issuing comps for food, parking, etc. because of the ineptitude of their co-workers. STAY SOMEWHERE ELSE!! !\n\nReview 22:\nI am in the travel business and am also a Starwood Gold member. My wife and I checked into the hotel and they said they only had a graden room available and that we could check to see what they had tomorrow. We loved the room. We did have a little patio outside our room which overlooked the pool. The pool was not heated, but the sun was warm and the pool was quite refreshing. Yes, we did have to move our chairs a little to continue to be in the sun, but we needed the exercise! We had excellent service from the poolside staff. We ate lunch there every day and the food was great. We also went up to the harbor view bar and the staff(David) was incredible. He gave us great advise and mixed some awesome drinks. (try his frozen blueberry mojito!!!) You cannot have a better location in Key West than this hotel. Mallory Square was right next door and Duval St was 2 blocks.\n\nReview 23:\nFor the most part, my group of 30+ people had a fabulous experience for our \"company offsite.\" The meetings went without a hitch thank you to Erin in catering and Sandy in banquet services. We had an especially great evening having dinner overlooking the water thanks to Scott, manager at Bistro 345, and our servers Martin & Renata and busser Alex! Food, drinks, service, location...all perfect! Rooms were nice.....but the late afternoon and evening front desk staff needs much improvement. If everything else wasn't so fabulous, it would have put a real damper on our experience.\n\nReview 24:\nThis place is beautiful, wonderful rooms and beds, great restaurant, and friendly staff. My only issue was with the spring breakers that were in residence at the same time. I didn't think they would be present here but they were - loud, obnoxious and quite annoying in the wee hours of the morning. They even managed to ruin the pool for a day which the staff handled well by offering alternatives while they cleaned up the issue. I guess a little more security and patroling would have helped greatly. I would definately stay there again, just be more mindful of the timing.\n\nReview 25:\nMy wife and I requested and paid thru the nose for an oceanfront room so that we could enjoy the sunset and celebrate a special occasion. We were \"never\" fore-warned that our room would look directly into the side of a large cruise ship. When we expressed our displeasure, we were told the ship would depart at 7:30 p.m. ... of course after sunset! The staff also neglected to tell us that another cruise ship would be arriving the next morning at 7 a.m. So if you book an oceanfront room at the Westin, be prepared to have an ocean view only when it is dark.\n\nReview 26:\nWe stayed at the Hilton due to my web search and its location to most of the hot spots including Duval Street and Mallory Square. It was very clean and good food (although not much selection). The staff were friendly, the rooms nice but small. The view was great out to the cruise ships that come in every day. I read a review about the fire alarm going off at 3am. It did that when we were there as well! Odd thing they really need to get under control. Overall it is a good place but pricey. One other thing, the bicycles they send you to rent are real pieces. I saw many others much better and cheaper. Look into them. some places will drop them off there for you and they will have lights and everything. It is important since they are such a great way of getting around you don't need a car at all.\n\nReview 27:\nI am lucky that I am a starpoint member and had my entire stay for free and the Westin is lucky they have the BEST location--can not be beat by anyone else, HOWEVER even with all that the stay was a 2 on a scale of 1-10, VERY dissapointing. The Westin refuses to renovate because they have the best location and get the crowds so they figure why bother. Paint chiped furniture, clogged toilets, slow service and tood that was just adequate! The worst was the pool, PAINFULLY COLD WATER. They say it is heated but even after a day of sun beating down on the water and the air temp being 85F it was still freeezing cold!\n\nReview 28:\nThe rooms are what you would expect of a 3* motel. The Ocean View is continuously blocked by cruise ships which arrive loudly very early and stay until the sunset. The pool was good except it was out of service one day due to vandalism. The private beach that is mentioned costs $20 per person per day to visit. It also costs $20 per day to park in the garage. We had a ring stolen during our visit - the manager took a report but I never heard anything after. It's the only time I've ever stayed in a hotel and had anything go missing. The rooftop bar has truly dreadful service and high prices. It took 15 minutes to get served (compared with 2 minutes at Sunset Pier which is much busier). Overall, although the location is good, this hotel isn't near the same quality as other Westins.\n\nReview 29:\nThe hotel is near lots of tourists' attractions and is right on the marina. The pool and the fitness center are quite nice too. We stayed in a one bed apt on the fourth floor with ocean view and a double balcony. It was so noisy outside that we never used the balcony. The room was disappointing and needed renovation and more furnishing. The bathroom was tiny, smaller than bathrooms in standard rooms. Although we had a 'kitchen\" it was not outfitted and there was only a fridge and a tiny sink, and the rest of the room was bare. The service was also quite inadequate. One elevator did not work during our entire stay of 5 nights, and the other working elevator is very slow and out of date. When we complained that the wireless internet did not work, no one (except the manager) wanted to hear about it and we were told that since it was complimentary, we should not have expect it to work! Overall, we thought a Westin should be a safe choice but was disappointed by our experience in this hotel.\n\nReview 30:\nWe stayed at this hotel in June and it was great. However our recent experience was terrible. We arrived at the hotel at 4 p.m. and handed our car over to the valet attendant. We never took the car from the garage the entire 4 nights there. We checked out and never noticed until we stopped for fuel that there was a small dent and deep scratch in the paint on the rear passenger door. We called and asked for the hotel manager, who was unavailable. Our call was returned by the assistant manager who took the information and advised us that she would check the video tape in the garage and forward it to their corporate headquarters. We did receive a call from \"the management company\" and they told us that they were not responsible for any damage done in their garage by their attendants! If you are paying $20.46 per day for valet service it seems that they should be responsible for damage done in their garage!\n\nReview 31:\nThat last review is a bit extreme. I found this hotel to be nicely located for old town adventures and the pool is great. The front desk was quick to check me in and the room is very clean and smells good. I did not eat in the bistro but that should not be part of the hotel review anyway, it should be for the bistro itself.\n\nReview 32:\nwe had booked room with OCEAN VIEW reservations told me Beautiful Ocean view from my balcony. When we arrived in our room we were SHOCKED to see that our balcony view was that of a small fenced in lot with Massive,LOUD air conditioning units. Went to tell the manager of my Dissatisfaction and after waiting for 20 minutes she gave us another room Stating that it was better room.When we went to our new room we found to our Dissmay that it was the same exact view just two rooms over. Went to speak to manager once again and after another 20 minutes on computer told us NO ROOMS AVAILABLE that we were PROMISED.We did not stay,being completely Disgusted . We had to spend two hours trying to find another hotel,LUCKILY we did manage to find one,A TRUE FOUR STAR HOTEL.This was our first westin experience and Deffinetly our LAST. Would NOT reccomend to any family or friends\n\nReview 33:\nI spent five nights at this hotel over the New Years 2005 Holiday. The seat cushions on the couch and chair were stained. The bedroom door's lock was broken. The TV reception was poor so they replaced it with a smaller one with poor reception. When I called the manager, an angry, rude woman with a cockney accent to complain about the problems and the two enormous cruise ships blocking my ocean-front view, she refused to change my suite or give me a refund or discount. I called Hilton Guest Services and they told me there was nothing they could do because all Hilton Hotels are independently owned and they couldn't them what to do. The last night we were there, a Carnival Cruise ship (Glory?) was docked at the pier one down from ours and we thought we were finally going to see a sunset from our balcony, when two minutes before sunset, this ship pulled up and turned around just long enough to completely block out our sunset and then drove away. (This was around the same time Carnival stranded all those people in Miami).\n\nReview 34:\nOcean view room was blocked by a cruise ship and evenings had a wedding two nights in a row 20 feet from our room. A nice hotel and while cruise ships and wedding happen, the price should reflect it. Any time spent relaxing at the pool was disrupted by banging maintenance and loud machinery.\n\nReview 35:\nThe hotel is clean enough, but the pool area is cramped with no views. When we arrived, our 'ocean view' room was dominated by a 10 story cruise shipped parked right in front of our room. One of the bars looked into our room, the airconditioning was really loud, and the room needed renovation. There was midlew in the shower, the rug was stained, and the paint was scuffed up. Rooms facing out from the courtyard, on the third floor, have tiny windows - unlike those shown on the website. The lobby is tiny and does not have any Key West charm. It certainly does not have a 'resort' feel. For $380 per night, I expect a lot more. Don't bother.\n\nReview 36:\nWe only stayed one night. The location was great and the premises was beautiful. The room was a typical hotel room but was decent, clean and spacious enough for our needs. We were given a first floor room next to the pool. It was relatively quiet. The staff were informative and friendly. The daily parking was a total rip-off at $20/day but I would think that the rates are similar anywhere else you stay on the island. All in all, it was a good enough stay.\n\nReview 37:\nWe stayed one night and chose this hotel due to the location. It delivered in that respect as well as the friendliness of the staff, but fell short else where. Although the room we stayed in (05) in the building overlooking the water had a nice view, it was in serious need of repairs and updating.\n\nReview 38:\nYou absolutley cannot go wrong with this hotel. I have now stayed here 5 times and as much as I love the b & b's here in Key West, I love the Westin. It has never failed to disappoint me. The views are amazing. The rooms and beds are comfortable and inviting. (heavenly bed) The most professional, top shelf hotel in Key West. We enjoy Duval like all of the other tourists, but it is really nice to be only a few steps from quiet comfort and solitude. I get a sunset view every night from my room!! !\n\nReview 39:\nI had forgottent to mention that the bathroom was gorgeous but probably very dangerous for the elderly and/or physically handicapped. If you are unable to lift your knee to your chest, you'll never get into the shower/bathtub. The sides of the tub are about two feet high. Unsatistfied in S. Fl.\n\nReview 40:\nMy first impression was the valet telling me I couldn't use his cart for my luggage. This was because he wanted to do to himself so I'd tip him. He actually had the nerve to say that! I paid $430 a night for an \"oceanview\" room only to have the view of a cruise ship. Also, I didn't sleep at all because my back window area was the host to a live band that paid into the wee hours o the night. You can't even order movies from this hotel. Talk about outdated technology. Also, the water pressure is very weak. It took 30 minutes for me to get the shampoo out of my hair. The staff is so incredibly rude. Any time you ask them a question, the act like thy are doing you a huge favor. Stay at Pier House or the Marriot. Half the price and none of the problems.\n\nReview 41:\nFirst I would like to say we almost changed reservations due to previous reviews, what a mistake that would have been. Second, The Westin was clean, the rooms were nice, and the staff was extremely courteous and helpful. From check in to check the front desk was great. Vasil and Zach at the bar were friendly, positive and refreshing. The bistro was really good and had a great grouper sandwich for lunch (we ate at many places in Key West but had at least one meal a day at Bistro over our eight day stay). The concierge was very helpful in booking our excursions, we did the wine and sunset sail tour through them with danger charters and could not have had a better time. As far as cruise ships blocking views this happened one day out of eight, could be time of year. My wife and I had a very relaxing time and are planning to come back again. To the Westin staff keep up the great work and thank you for a wonderful stay!\n\nReview 42:\nJust celebrated our 40th wedding anniversary at the Westin. Selected the Westin again this year because we had such a wonderful time last year at the resort. Location is ideal, only 1-2 blocks from Duvall, yet room is peaceful and serene. Great restaurants in the area, but for meals close by, we found Westin could compete with the best of them. Swimming pool, sunsets, heavenly bed, and service were all perfection. Oh...did I mention the Aloe White Tea fragrance that is infused in the air of the resort and in the complimentary toiletries...now that fragrance alone is reason to come back to the Westin each year. We are plainning our 2011 already. Thank you Westin and thanks again to Diane Schmidt (manager) for the incredible anniversary gift tray and for making Westin a very welcoming place.\n\nReview 43:\nThe Westin Key West was a great place for my friends and I to use as a home-base while in town. We loved the location and the room was comfortable. We were in town for only a couple of days, but the concierge (Jane Brannigan), was able to get us on track with the best day of activities (from the best breakfast to a day of biking and kayaking). Can't beat the proximity to Mallory Square and the sunsets on the roofdeck bar. I would definitely stay here again if I found myself in Key West.\n\nReview 44:\nMy husband and I have a timeshare at the Hyatt Sunset Harbor in Key West and are residents there for the month of January. While we have never stayed at the Westin, we have spent considerable time at the outside bar with our favorite bartender, Jimmy. If you don't do anything else while in Key West, you must visit him for the best drinks on the island. Our favorites are mudslides and mojitos. Yum, yum, yum! If you miss him at the bar, you can usually find him at the old car cart at the sunset parties. I have tried to recreate his drinks at home, but didn't have any luck! Enjoy!\n\nReview 45:\nThe Westin was great. The location is spectacular- the views are wonderful.. Housekeeping was great- everything was very clean. Check in and out was easy. Would stay here again. My husband and I were traveling for our anniversary- not certain if I would bring my children with me- interesting things happening around the pool. one note- the cruise ship dock is right in front of the hotel- so our ocean view room became a big cruise ship view from 8 am until 7 pm on three of the days. Also- this hotel is dog friendly- a yipping dog awoke us one morning at 6 am. A quick well- received call to the front desk took care of it immediately.\n\nReview 46:\nFor the past twelve years I have been visiting Key West for the World Champion Offshore Boat Races. Although, I don't stay at the Westin Resort, I do visit it on a daily basis to relax and dine: my reason for doing this is because of an employee named Jimmy Magee. I stopped in one time eight or ten years ago for lunch at the outside bar where I met Jimmy. The man was very friendly and polite; I had an enjoyable lunch, great food and conversation and have dined they every year since. All made possible by one fantastic person, Jimmy Magee. One of the better moves I have made in my life time.\n\nReview 47:\nI paid for a night at this resort for my aunt's anniversary. It was their 25th and I wanted it to be special and mentioned that when I booked the room. When they checked in they were first assigned a room that was old, dirty and run down. Exposed pipes, a big spot on the wall where a refrigerator had been. They mentioned the missing refrig so the front desk sent up an old broken one that didn't even fit into the spot. She said there was a tiny view of the pool but only if the breeze blew and the trees swayed. Luckily they went down and complained, because this was a special occasion and the rooms were not cheap. They were eventually upgraded to a better room, newer with a better view but this first room ruined the experience for them and I was embarrassed because I had arranged it and they said they wrote on the reservation to make it a nice room because of their Anniversary. The second room was nice but I don't think they would stay here again.\n\nReview 48:\nI was a little nervous to stay here for the price I'd been quoted, based on the some of the traveler reviews I'd read, but the hotel was fantastic. The rooms were nice and clean, the views we had of the water and sunsets were great, and the location could not have been any better. The hotel is right next to Mallory Square and 2 short blocks from Duval Street, so you're incredibly close to all of the shops, restaurants and bars. The restaurant by the pool had great food that was reasonably priced (for a hotel and compared to the surrounding restaurants), and my only complaint about the hotel would be that the pool water was too warm and wasn't at all refreshing during the heat of the day, but my guess is other hotels would have the same issue. This was my first time in Key West, and the next time I go back, I'll definitely be staying at this hotel again.\n\nReview 49:\nThe view is great. Yes, the cruise ships dock right at the hotel, but it is really cool to watch and they leave by 3 or 6. The location can't be beat. Fun sunset celebration and view right at the hotel and all the shops, museums and restaurants. I have a teen and tween and they were quite pleased and did not complain about walking. The rooms are nice, but it would be nice to have a fridge. It is not worth the $40 to go out to the private island's beach. Instead, go out to Fort Zachery and swim and snorkel. Lots of sea life to view by the rocks.\n\nReview 50:\nWe reserved an \"ocean front\" suite and did not review it before checking in. Upon checking in we opened the window to see nothing but a huge cruise ship. Also the ships smoke stack discharge drifted into our room with a diesel smell Those cruise ships were in port out whole stay and blocked the view except when they left at night, of course after dark. They also docked a large (157 foot) personal yacht right outside our window. We requested to leave a day early because of these concerns and had to demand to be released early which they wanted to charge us for. They finally consented after going through two different persons. Our stay was scheduled for 5 days, four nights but after three we were disappointed and left. Make sure to check you room location!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32962, "query_start_index": 32964, "query_end_index": 32964, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "54%", "inner_docs_start_indices": [176, 384, 1221, 1609, 2002, 2183, 2595, 3305, 3947, 4186, 5169, 6179, 7026, 8084, 8722, 9373, 10026, 10703, 11037, 11454, 12358, 13215, 14105, 14700, 15288, 15860, 16676, 17307, 18109, 19123, 20052, 20390, 21278, 22323, 22628, 23285, 23757, 24068, 24581, 24889, 25660, 26600, 27413, 27917, 28514, 29165, 29774, 30746, 31624, 32187]}
{"id": "796925", "pid": "796925", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nstayed july 8 to18 travelled with my son and his wife and four of my daughters. Age range 15 to 57 .Had upgraded rooms near the beach ,awesome.Quite a long walk to buffet and lobby,gym and entertainment but it was my excuse to eat more at the buffet. A la carte s were very good. Beach was beautiful, plenty of shade ,clear water not too deep for children. Entertainment was excellent good live groups and the shows were some of the best I have seen. My children loved the Horror show with the Michael Jackson thriller finale. We had a great holiday. Ann Lewis\n\nReview 2:\nbad food poor and lack of staff crappy weather [--] STOLE ME JEWELERY FROM MY SUITCASE\n\nReview 3:\nHEAVEN! While I have not been to many resorts like this as part of a package, I have been in resorts, hotels, Inn's and such and always in a deluxe or penthouse type of accomodation. This Resort has to have exceeded all my expectations, and any of the past places I have visited. A couple of minor miscues, but they did not even make it to my radar screen. I found that the staff was on top of anything. When something was requested of them, were so courteous, kind, friendly. I felt as though I was part of a \"family\" This is not a resort hotel for people that need a lot of mental pampering or people who think they are more important than others. This is a first class resort for everybody who is not into extremes. Well except extreme comfort! Email me if you like mowen@dccnet.com I reside in Ladner, Delta, BC, Canada\n\nReview 4:\nThe hotel is rated 5-star but I would rate it at 4 stars. Two things let it down as far as its rating is concerned. The first was the main buffet, which was pretty poor. The staff could not be bothered, whereas the buffet which is nearer the beach, was excellently run by Patricia. The staff at this buffet could not do enough for you. The second being the '18-30' pool which would not be tolerated in a genuine 5-star hotel. But I would not begrudge them their fun and the layout of the pools meant that the noise coming from that direction did not impinge upon our peace and quiet. Overall, we enjoyed our stay. To avoid suffering the main buffet in the evening you should book the a la carte restaurants in advance. The spa is lovely but that hotel has a cheek to charge $15 a head ~ that did annoy us.\n\nReview 5:\nhad a fantastic time, ......spectacular service, rooms and beach. the french people i met had style, grace and character...... .........can't say that about the english canadians i met there........ and the \"hamilton\" beach volleyball players i met......hey, they know how to play with respect for the other team and the sport.....the clowns with no respect for the game had plenty of time to play their jungle ball at 11 am and 3 pm.... would go back in a second.....\n\nReview 6:\nAlthough the accomodations were very nioce, I cannot in good conscience recommend this hotel to anyone. We flew in last Tuesday (Apr 14) mere hours before conquest closed its doors. Our travel agent spoke to several Mexican officials as well as the management at the hotel. The hotel specifically refused TICO payments for our stay I am sure because they knew they could get more money out of us that way. Over and over they said we would get the money back from TICO. Some other hotels made the guests pay but then give them a voucher to come back to the resort for free (Oasis in Cancun) - not this hotel. Riviera was only looking to make a little more money and not interested in our safety or our enjoyment of the resort. They said if we did not pay they would call the police. We paid the same for the hotel alone that we paid for our whole trip!\n\nReview 7:\nJust had a few requests for room photos so had to write another review in order to post them... The following photos are of our Villa Laguna Room & Villa Laguna Private area located near the Main Resort building down the centre of the resort. A bonus I forgot to mention before is the separate his & hers sink/vanity areas located on either side of the mayan shower. and the amazing walk in closet.losts of room.\n\nReview 8:\nWe booked a wedding at this resort for June 2, 2009. We had to cancel due to the swine flu and ended up going to Cuba which was amazing. This resort required us to pay everything in FULL through wire transfers (cash). We ended up paying $4000 Canadian for a beach party. This was OVER 2 months ago and we are STILL waiting for our refund!!! We know another couple that was booked here and they are also STILL waiting for their refund! No-one is responding to our e-mails and we are having a very difficult time reaching the resort! I would be very hesitant to book a wedding here as I feel they are a huge money grab!! !\n\nReview 9:\nMy husband and I upgraded to the platinum area what a waste we never received the turn down service we were expecting an ocean view got one of the wall couldnt make any reservations for the restaurants they were always booked only 2 had openings the rest of the time we went to the buffet. The food was very salty but I will say the mexican rest was very good. We were asked if we wanted anything special to drink in the room we said corona's they were never put in the room. The hotel says it has 24 hr room service for platinum area that is not true they closed at 11pm. The good things about this hotel were the grounds were beautiful and it was very clean the workers were nice we enjoyed the beach but we would never go back. If you are planning to stay here BRING bug spray we went through the whole can. If you have a chance to do any excursions the explorer was great and the atv/speed boats was good.\n\nReview 10:\nAlthough this hotel is very beautiful I would definitely not recommend it. We were a group of about 55 people for a wedding and two couples had their in room safes broken into and money and jewelry was taken including an engagement ring and other people in our group had stuff stolen from their rooms. The hotel security didn't seem to care at all and was completely useless. They even said we couldn't call police as they had their own internal security and wouldn't allow them in. In the end, nothing was done and everyone lost their stuff. The wedding couple finally convinced the travel company to switch their hotel for their second week of stay which they had planned for their honeymoon......not a good experience.....\n\nReview 11:\nJust returned from theprincess, stayed with our children and their partners, all 3 rooms were upgraded and very nice they were too. always clean and no smells!!. pools were great, you could if you wanted lively or quiet, all had swin up bars -perfect. I found the beach to be just about right. Plenty of sun beds, nice sand and easy to get in and out of the sea. the food was terfiric, from morning til night, sure the waiters were rushed in the buffet at busy times .. but that wasn't their fault, they all tried hard. Ala carte means were great esp the asian. Didn't see too much of the entertainment, usual hotel fair but a little more professional. Sure the place is huge, but there's plenty to see and do, getting lost is just a new adventure. All in all an excelllant resort, if you don't like the princess, you are going to be seriously hard to please. except for 10 hr flight, would go back tomorrow.\n\nReview 12:\nWE have just returned from two weeks at this hotel. From the minute we arrived we were amazed. Spotlessly clean; great staff; excellent food; brilliant entertainment. I dont normally recommend hotels to others as I think we all have our own opinion and values. This is a must for anybody wanting to go to Play del Carmen. Many bars to choose from. So many restaurants too; Oriental; Steak; Italian; Fish; Fondue; Grill, Thai. Try them all, they are so good. Failing that the food in the buffet was first class. You could never go in to dinner and not find loads you liked. My only complaint - and so silly was the beds at the pool. Uncomfortable after a while, but that would never put me off another visit.\n\nReview 13:\nwe spent 7 days with our 2 teenage graddaughters at the Grand Riviera Princess and we would all definitely go back!! The facilities are all top notch, the staff friendly and helpful, food options all great- we have absolutely no complaints! !\n\nReview 14:\nBetter then I could wish for , staff very friendly , room lovely and clean, food was fantastic and pools loads to choose from. I would say it needs more entertainment in the evening but apart from that it was well worth the money .\n\nReview 15:\nI recently returned from my honeymoon at the Princess and could not be happier! We were greeted with a choice of champagne or beer or basically whatever we wanted. DO NOT believe anyone if you read about bad service or bad food. The buffets are fantastic and the a la carte restaurants are nice for when you get tired of buffet. Service was great, staff is always polite, smiling, greeting as well as always clean. The only real downside was that it is a big resort so there is a bit of a walk to the beach takes 5 minutes or you can take the shuttle. Could not find anything wrong with it, room was great we were more then satisfied. My wife and I could not have asked for a better honeymoon and would recommend this hotel to anyone.\n\nReview 16:\nWe stayed for 3 nights, primarily because of the price. We were unimpressed, but since we purchased a low priced alternative, we were prepared to accept less than stellar service. After checking in, our room's closet door was damaged and would not open or close. We went to the concierge, who said he would check on it. Nothing happened. After 2 hours, we went to the front desk, who said they would send someone to fix it. Two hours later, after returning from dinner on the resort (unimpressive buffet), we went to the front desk. They said it was fixed. Back to the room, it was the same, inoperable. Back to the front desk, they gave us grief. Back to the room, we packed our bags, back to the front desk, they gave us more grief, we demanded another room, the \"manager\" came out, they gave us another room. I will never go back. Good luck.\n\nReview 17:\nall i have to say is poor service and the food @ the buffet make sure it's cooked especially the meats.. would i go back ABSOLUTELY NOT!!!! !\n\nReview 18:\n+ huge gardens and beautiful pools + nice breakfast and overall good food in a'la carte restaurants - half of the hotel is closed after the explosion, which means it's always crowded in the other half - staff unfriendly, useless, english is VERY poor - rooms are huge, but everything is old and cramped, in-room jacuzzi is stained with yellow and wasn't cleaned for months, bed is a total disaster - you need to walk miles and miles to get to and from the beach. Why not provide a buggy service?\n\nReview 19:\nWe have just returned from the Riviera Princess it was absolutely gorgeous....the shuttle from the airport to hotel was 40 minutes we were the first hotel to get dropped off. check in: went very smooth and they do speak english so i don't understand why people are saying they don't, and very friendly the workers. the grounds are something else... magnificent...very clean. we would tip the maids everyday and the waiters at the buffets...and they do appreciate whatever you give them. there are 4 buffet restaurants so never a line up anywhere...don't listen to people if they tell you otherwise....the food was good always something different to try....you won't starve...pasta station at all of them. pools everywhere around the resort.(beautiful). the beach was nice white sand only thing the ocean had some rocks so while entering you do step on all the rocks until u get in a little deaper thers nothing. overall we had a great trip and no problems and we will return at the grand riviera princess. so if your thinking of vacationing at that hotel you won't regret it.\n\nReview 20:\nWe stayed Feb 27 - March 6! Stunning property! Staff were so friendly. We ate at 5 of the a la cartes, with the Italian being our favorite. Food at buffets were great and the hamburgers at the pool grill were so good. Evening entertainment also was so good, especially liked the fire show. Resort is so big, which was great because there are lots of areas to choose if you wanted to party you could, if wanted to be with the kids you could or if you wanted just a nice quiet place to have a nap by a pool you could.\n\nReview 21:\nWe recently traveled to the Riviera Princess and it was the best experience of a life time! The food was amazing and there was always something to do if you get bored such as Shooting, beach games. I have to admit that the beach smelt of rotten eggs when we went but i believe that was a problem at the time.\n\nReview 22:\nLike several other recent reviewers, we were a little concerned - usually you can read between the lines on bad reviews and can tell whether the reviewer is being too uptight - in this case, you could see that some people had legitimate issues. We just returned from the Princess and had a great time. We've travelled fairly extensively in the Caribbean, we're easygoing, but have reasonably high expectations and in our opinion this is solid 4 1/2 star resort! The food in the buffets and a la cartes was great and the service was good and consistent. It seemed to us that the Hotel has been taking steps to improve food and service quality. It's a big resort - but walking through the beautiful grounds was always enjoyable - day or night. But if you have mobility issues, this is not the resort for you. We had a Junior Suite - didn't spend a lot of time in the room, but it was clean and well kept each day and the fridge was refilled daily without fail. In our opinion, we received great value at the Princess.\n\nReview 23:\nI recommend this resort in a heartbeat. The resort is gorgeous! The grounds are breath taking! The food is simply delish! And that is for both the a la carte restaurants and the buffets. Breakfast, lunch and dinners!! The staff is quite accommodating! The rooms are perfect! The pools are amazing! The beach is gorgeous! If you want to walk a lot, you can! If you want to relax and be catered to, you can! If you want to enjoy nightlife, it's there for you. If you want to relax in a quite area of the pools, there are quite areas. If you want to party like a rock star, there are areas of the pool that let you shine. Remember if you eat at the a la carte restaurants, tip your server. If you order drinks at the pool from a waitress, tip the waitress! Tip the maid! Do not be cheap, be real. It is pricey, if you can afford it. Classy place, for classy people!! !\n\nReview 24:\nWe had never been to Mexico and were hesitant to go there due to all the news stories we'd heard. We wanted a warm place, so decided to give Mexico a try anyway. We stayed on the Sunset side of the hotel. Everything was fabulous: the room (Platinum), food, pools, ocean. Our holiday was so much more than we had anticipated, surpassing all expectations. The only thing that was wrong was that we should have booked at LEAST two weeks; unfortunately, we only stayed one week. We would return in a heartbeat and look forward to another vacation at the Princess and the wonderful, warm people that were so accommodating to us. Love, love, loved it!!!!!! Mucho gracius, amigos, we'll be back!!!! !\n\nReview 25:\nThe resort itself is visually pretty nice. They've done a really nice job of building this property and maintaining the grounds, but pretty much everything beyond that needs work. It appears that they have spent all their money on building the place and totally neglected to deliver on the customer experience. The service in most cases is terrible. The food in nearly every circumstance was pretty awful. They've got some rules in place that are really laughable. Here's one example. If you go to eat at the Asian restaurant, they offer 2 menus, one for sushi, the other for cooked food. Everyone at your table must order from one menu though. So, if someone at your table wants sushi, then they have to sit at a different table, even if that table is directly next to yours??? The service overall can be painful. But, if you have really low expectations for service and quality of food, then you can probably stay here and have an ok time. The pools are nice and the beach is beautiful.\n\nReview 26:\nMy two boys (ages 16 and 10) stayed at this beautiful hotel for just a few short days. We received excellent service from the staff and the hotel itself was just beautiful. The walk from the room to the beach allowed us sufficient time to enjoy the gorgeous landscaping. And the rooms were to die for. The staff was polite and extremely pleasant. Even the staff at the hotel gift shop was accomodating. Overall, I would go back to this place in a New York minute. The activities coordinators (we used Lomas travel) was very knowledgable and offered excellent recommendations for my children and I (very age appropriate). We could not have asked for a better vacation.\n\nReview 27:\nMy husband and I had our credit cards taken from our safe (which was locked). I was treated very poorly by the concierge when I made my report. Another family approached us during our stay and told us they had 2000.00$ stolen from their safe. The week we were there, we heard of 7 other people being robbed. The hotel concierge was not helpful nor empathic to our situation. They handled our situation unprofessionally. I asked to use their phone to call and cancel my credit cards. They redirected me to a pay phone and I had to pay 20$ U.S. , for a 15 minute call, to cancel my cards that were stolen from their hotel. It was the money for the phone call, it was the principal. Safety for your personal belongings should not be your biggest concern on a vacation, however it was for us. Therefore, I will not comment on the food, beach, and room quality. If you do not feel safe leaving your valuables, then what is the point of mentioning them.\n\nReview 28:\nI am writing this review late, we travelled in March/April of this year (our spring break) with our 18 year olds. We had two rooms, one swim out and one platinum suite. Both were outstanding. The buffets were huge with an incredible selection. The best food was at the ala cartes - the Japanese restuarant was a delicous event! The service was excellent considering the resort seems to be a little under-staffed. Two drink servers by the pool is not enough for a resort that size, having said that, the servers that were working were terrific (and so were the drinks!). The snack food at the beach is not something you would want to have twice. If I were to make a recommendation to anyone it would be to book platinum - the rooms, the location, the private bar, pool and consierge made our holiday the most memorable in 23 years. The beaches don't compare to Punta Cana, but the hurricanes didn't help the situation. So, we're off to Punta Cana in February for the beach and back to the Riviera Princess in March for the resort!\n\nReview 29:\nWe were recently at this hotel and were very disappointed. We travel often and have been to several other Mayan properties and always been very pleased. At this hotel, our safe was broken into; we lost all of our money. During our one week stay we heard of 6 other guests in the same situation. The hotel management responed poorly and rudely---nevver apologizing and offered no compensation. As well , the concierge pulled us aside and said if he heard us speaking of the theft with any other guests we would be thrown out of the hotel. On another note, the food was terrible/no selection at buffet/a la cartes were substandard and the service of the staff was pathetic. Would not recommend.\n\nReview 30:\nWe were booked to arrive at the Princess on Dec 16 - 30, 2007 however upon our arrival we were told by our tour operator that we could not stay there and we were being sent to another 5 star resort for the next two weeks. The issues were Air conditioning, water and bugs. It appears they did have some problems with some of the rooms over Christmas. We decided to visit the resort and our impression was that it is very grand and will be awesome in time. People were having fun in the pools and the dining rooms looked 5 star. Overall we were very impressed with the resort and will be staying there next year. People we spoke to along our walk on the beach to the resort said they were having an excellenr time and no problems. It is a huge property but by the looks of it had lots to offer. Looking forward to our trip next year!\n\nReview 31:\nWe were there in May and enjoyed it so much we went back in late August for another fabulous week! Check in was smoother than the first time and Jonathan, the villa concierge came to greet us and took us to our room. We requested and received the same room as before Villa 9023 and were again very, very pleased. All our requests were honored in a timely manner. Food, again was OK but not great but met our needs. Spent all of our time at the Villa pool...........very quiet and relaxing. Received our complimentary spa massage with no problems at all. Colli the villa bartender was on the ball as usual. Discovered I could make \"pepsi floats\" using the self serve ice cream machine at the Villa pool bar. They were very very refreshing on hot afternoons. Everyone thought I was downing mud slides like crazy until I told them I made a float. Most people tried.........and liked them so there was a run on the ice cream machine! Can't wait to go back in February or March 2012!! !\n\nReview 32:\nThe one time I've used a public computer was in the platinum lounge in this hotel, My husband used his laptop but I checked my emails on the hotels computer. We later just used the wifi in the rooms. We went to another resort and as soon as I tried to log into my email I found it had been compromised. Dont bother with the specialist restaurants. they are not worth the hassle they put you through to book them.\n\nReview 33:\nJust back from one week 18 year old daughter and father. Gave us a king size bed WOULDN'T Move us said hotel was full. Air Canada rep absolutely useless said I dont have these problems at Ibeostar??? Air conditoning either 55 deg F or Off Room 8223 Disco noise every night till 2:00 AM The staff is nice other then not enough ' Had a good time Lots of Canadians Overall things are nice but very poor design unless you get the middle of resort Beach not near enough shade Towel Game worst i have ever seen if not at pool or beach before 6:30 forget It Animation team great If you dont have problems nice resort But if you do read all bad reports you won't get satisfaction Will stay with RIU from now on .\n\nReview 34:\nTwo weeks, room, buildings and grounds were nice. _Four star Food was always cold, spent two days recovering from food poisoning after the sea food alacart. _Zero star. The beach has rocks, the water is very nice._Two star The one entertainment plaza has 100 seats for 4000 people. Hotel info. sugessts piano bar, cigar lounge and lounge -NOT-(all the same 100 seat place). Sports bar games are broken or parts missing. The theatre productions were less than high school musical level, very bad. They are free so I guess you get what you pay for. Sorry! _One star. No bicycles as mentioned in hotel info. Grounds are well kept. The staff try hard._Four star\n\nReview 35:\nWe were at the grande Riveria for our honeymoon and stayed in the lagoona villas. the villa is amazing, the beds are changed twice a day, you get room service, private pool with other lagoona villas but never busy. silver tray service around the pool, it really was brilliant service. the hotel is massive and the walk to the sea is only 5 minutes.book al la carte restuarants as soon as you can but we never couldnt get in any of them. we loved the Italian restuarant mama mia and the international!! try and do some of the tours on your own without the tour operators, we did and saved a fortune. we went to Tulim, got the free shuttle bus from hotel to playa del carmen. went to the bus station on 10th ave, it cost $3 each to get to tulim then only $5 to get in. i think we saved $25 each and it was fun doing it on our own.\n\nReview 36:\nAs the heading suggests, we really do not have anything positive to say about our stay here. Nor did any of the other guests that we met and got to know. Infairness, I guess most of our issues could be attributed to how new it was when we were there. They clearly were not ready for opening. Honestly, we had soooo many problems that I can't begin to list them all. Everything from poor management, useless staff, no air-conditioning, non-locking room door, ripped off twice, bugs in room...seriously, WAY TOO MANY things to mention. I won't bore you all with the details or our complaints. But when asked if I would recommend this place, it would be a definite NO! There are way too many nice places out there to waste your hard earned money on this dump!\n\nReview 37:\nThis place is way too big, you have to walk a mile everywhere you go. My friends room was trashed when we checked into the hotel on the first day, so they got moved to a new building way far from us. The hotel would not let us move by them. The staff was rude, the food was horrible, the bars all close in the pools at 6. We stayed away from the hotel as much as we could. There were two bars open late at night, one in the lobby and one disco bar, both closed early as well. Not a good place to stay, I have been to this area two other times and there are much better places to spend your money!\n\nReview 38:\nThis resort was amazing! All inclusives have the bad repuation of having bad food, this is not the case here at all! Such a great time, beautiful water, weather and amazing customer service. Check out our photos from the trip to see the rooms and such!\n\nReview 39:\nGreat location, great rooms...But the food is absolutly disgusting. The buffett is alwasy cold and everything is stale and the restaurants for dinner are awful. There is a hot dog cart at the pool during lunch but they never had ketchup, mustard or mayo.. The pool bar closes at 6 and everything dies down...Its as if you were getting kicked out of the room. The worst food ever...We could not wait to come home so that we could eat. I will never stay there again\n\nReview 40:\nThis \"hotel\" is awful. The food is the worst food I have ever tasted. The staff seems like you owe them something. In my opinion going to an all-inclusive resort you should not be treated like the scum of the earth by the staff. The A La Carte restaurants are impossible to get reservations for, even when you are there at 7am to book them. Do not bring travellers cheques there as you will be sent to seven different places only to find out that they would not accept them. The walkways are slippery when wet which makes tons of sense at a resort that is surrounded by pools. I would never bring a young child to this resort as they are more slippery with shoes on. The only good part of the resort is that they numerous bars which means you can drink instead of having to eat lunch, that is if the bartenders give you the time of day. Choose for yourself I would not go back even if my brother was getting married there. The friendliest people at the resort were the houscleaners and the gardeners.\n\nReview 41:\nJust got back after our Honeymoon and I can honestly say after going all inclusive in many places this was by far the best. The hotel caters for everyone and has lots of variety. Before going we looked at trip advisor and noticed bad feedback about the place that made us worried about spending our Honeymoon there. The bad feed back is total rubbish as I could not fault the place. You will notice that the bad feed back is all by Americans who we found totally rude and ignorant to the mexicans!!! The entertainment team were superb in every way and the shows they performed in the evening were first class no matter what your age. The pools were fantastic especially the pool bar Maya where Rolando the bar man made fantastic cocktails, made you feel welcome and played a big part in making our Honeymoon special. Nothing is too much trouble for any of the staff, who work hard all day and night to make your holiday one you'll never forget. In that case we will be booking to go back in the future.\n\nReview 42:\nWe just returned from a 5 night stay with two other familys and had the most disappointing vacation EVER. All 3 familys were given rooms with 1 bed for 3-4 people, and all had to change rooms. Our dinner reservations were entered wrong by the concierge all nights except one, so we didn't get to try the restaurants we wanted. Premium brand liquor that is advertised is only available in one lounge. WE received NONE of the Platinum upgrades we paid for, such as massage, water sports, butler service by pool or beach. I didn't even have a robe or washcloth in my room the whole stay. The food was mediocre and buffet food was not warm. We spent way too much time dealing with indifferent concierge and useless management. I go to Mexico 2-3 times a year for the past 7 or 8 years and have never had an experience such as this. There are so many other nice places to stay in this area, I would never go here again!\n\nReview 43:\nwe have just come back from a 2week holiday here 1st oct till 16th.and we love it here this was our 2nd visit to this hotel and we are just about to book to come back next year for our honeymoon. all the pools are great especially pool bar tequilla and felix is so funny,the food is lovely my favorite being the grill and mama mias.if you want something more special chillout is worth every penny as it is extra costs but really worth it especially the Kobe beef. there is no problems here with the safes or staff being rude,they are all really friendly and cant do enough for you. cant wait to come back next year.\n\nReview 44:\nI was worried about what to expect at GRP after all the negative reviews. But I was blown away! The Resort is beauitful. The staff and people were so kind. The white sand beach was amazing, I couldn`t believe it. I would definitely go back! !\n\nReview 45:\nStayed there Jan 8 to Jan 22 2008 Mosquitos, wrong room, single beds, leaky ceilings, dangerous wiring, bad smells, no robes or slippers, no tequila, no fruit basket, poor room service, dead mice in fountains, dead fish in ponds, poor dirty beach, no beach parties, shows in gymnasium setting, etc. etc. etc.\n\nReview 46:\nI stayed at the princess from jan.21-28 with my daughter and fiance and it was awesome! I dont know what people have to complain about. The resort is beautiful, the people are overally friendly and do whatever they can to help you. The buffet was NOT the same everyday, plus there are hundreds of different options anyway. The restaurants are very good exspecially the Japanese cooking show and the steak grill. We loved the party pool and the beach. Dont listen to people complaining, we loved it and will be going back for sure! As for people complaining about the size, dont be so lazy, its not that far from everything, at the most 8min at a slow pass, the view is amazing so we enjoyed the walk........and if you really dont want to walk you can take the shuttle but we never did, i would recommend very comfortable shoes, as the floors are marble and hard on the feet!\n\nReview 47:\nThis resort has its good and its bad, but for me the bad outweighed the good and we asked for a transfer to another resort on the 3rd day. The Beach THE BEACH IS AWFUL!! You have rocks for the first 10 feet when entering the water, the water is brown and smells like manure. Staff told us it had do to with the mangroves (SWAMP) which surround the resort. The Service The service was non existant during my brief stay there, the hotel was over booked and could not provide basic service. Rooms My room smelled like the rest of the resort, the sheets felt damp all the time, and the room wasn't very clean. Oh and my view of the construction was just beautiful!! Besides the resort looking nice, it is wayyy overated! !\n\nReview 48:\nThis resort is great. Friendly staff and great atmosphere. My only complaint is with who we booked with - Sunwing Vacations. Do not, I repeat, do not book with this travel company!!!! Flights are delayed, staff are arrogant and no customer service reps to 'discuss' your concerns with. Once they have your money, they could care less about your holiday! First and last time they will ever get my business. The resort will see me again but my butt will never see another sunwing flight!\n\nReview 49:\nMy Partner and myself just came back from the Riveria side of the complex on 5th February, a work colleague came back from the hotel summer 2009 - saw her video/photos, liked what we saw and what she said - decided to give it a go - saw bad reviews and luckily enough chose to ignore them - had a fantasic time, staff were always polite and helpful, Maid for our room was excellent, always had animals left for us, best restaurant we tried was mama mia's, others were ok, buffet restaurants had a large selection and not too crowded. Grounds of the hotel were always kept clean. Pools were lovely and the pool bar that we went to was excellent, spent a lot of time in it and made friends with some canadians and americans - all in all had a great time, No incidents of thefts from our room - use the safes - they are free. Would I recommend this hotel - YES, If you want to know anymore contact me\n\nReview 50:\nWe just got back on 7-12-08- the place itself is beautiful. If you could get by without eating everything would be fine. The food was disgusting. Out of the 9 resturants we could only find 2 that we wanted to eat at. Mama Mia, \"Italian\" and La Hacienda. Would rather have had Taco Bell. The service overall was not very good. We stayed at the Platinum Suites where the service was some better. We were supposed to have a pool solely for the use of the platinum guests-but others would get into the area and use the facilities that we paid extra for. Nobody said anything. The bugs were bad. We have bites all over us. The ocean was full of huge rocks that made it extremely difficult to get in and out of the ocean. One lady actually fell twice and ended up injuring her ankle that put her in a wheelchair. I will never ever stay at this resort again and plan on telling everyone I know.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 34592, "query_start_index": 34594, "query_end_index": 34594, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 748, 846, 1681, 2498, 2978, 3841, 4265, 4897, 5818, 6556, 7477, 8197, 8452, 8696, 9443, 10300, 10454, 10962, 12050, 12578, 12899, 13927, 14805, 15511, 16512, 17192, 18152, 19194, 19899, 20743, 21737, 22162, 22879, 23549, 24390, 25159, 25768, 26033, 26509, 27522, 28537, 29464, 30092, 30347, 30668, 31555, 32286, 32784, 33694]}
{"id": "243667", "pid": "243667", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nPositives , location, inexpensive if booked on the internet in advance & coffee, tea making facilities. Negatives ; tiny rooms, even smaller bathrooms. No room for bags for 2 people and dreadful soft , saggy beds where it is impossible to get any rest. This seems to be indicative of most Travelodge hotels in UK but at this hotel - they \"took the cake\". Room also had a weird, mysterious noise in the early hours ( plumbing ??? ) but it really sounded more like a ghost. Better value elsewhere.\n\nReview 2:\nI have just come back from a short stay here with my partner and read all the reviews beforehand and so was a little worried about what sort of state we would find this hotel to be in. On arriving here we were dealt with very quickly, even though a coach load of tourists had arrived at the same time as us. Finding our room, in the Millennium Suite on the 2nd floor was easy enough and the room itself was a pleasant surprise. It was roomy and clean although too warm for my liking but we soon got a hang of the air-conditioning. The hotel itself was near to some shops and we found a very nice place to have our breakfast. There was tea and coffee plus we got \"2\" rolls of toilet paper in the bathroom along with a small bar of soap and 2 towels. My advice to anyone thinking of going is to give it a try, after all you only really need it for a bed for the night.\n\nReview 3:\nStayed here in January and couldnt fault it then for the price, and again for 22 pound for a family room it was an ideal base. To be honest it is quite scruffy in parts (lift reception area especially), but the rooms are adequate for an overnight stay. As for the noise so many comment on I have had no problem on my visits (midweek and weekend). Service at the front desk was good, and extra sheets and pillows were provided promptly when requested. If Id paid full price then I wouldnt be very happy, but this review is based on the price I paid for the room. I would recommend it if you can get a cheap deal. Again didnt eat here so cant comment on the food.\n\nReview 4:\nWe stayed here on 14 feb and we were very pleased with it.About 10 min walk from Kings cross underground.We had room 675, lovely big room! Very clean and modern furniture,nice carpet, heater,tea coffee facilities& tv. Bed linen was immaculately clean and pressed.Nice bathroom with bath shower and new towels. We slept like a baby so obviously traffic noise not that bad. We had a complimentary continental breakfast in the cafe which was very nice.Cereal, toast croissants jam, marmalade tea coffee juice.If you want you can buy a cooked breakfast if you're really hungry! Basically i cant praise this travelodge enough! And we would definately stay here again hopefully in rm 675!\n\nReview 5:\nStayed in this hotel for one night before using eurostar. Let me start with the good points: Location Now for the stuff that was not so good: Couldnt sleep due to constant trains noise throughout the night (to be fair they did have a warning on the website) but the noise was tremendously loud. The room was small dirty and dated. The window was single glazed and had no curtains which made the room really cold and the electric radiator was useless. The bathroom was small, filthy and very basic. i.e no shampoo's etc. Considering we paid \u00c2\u00a387 for one night that is not value for money. They provided two small hand towels in the bathroom in a double room. it was like trying to get dry with a napkin. This is the worst excuse for a hotel i have ever witnessed in my life and had i been staying for longer i would have complained or simple found somewhere else to stay.\n\nReview 6:\nStayed here for two nights recently, Anyone who could find this hotel in any way acceptable must have a very low expectation of what a hotel should be like. From the moment we arrived it was obvious this was a very tired and poorly maintained hotel. The carpets were worn and with gum trodden in, the lifts were tiny and even if they had all been working there wouldn't have been half enough. Our room, although clean had a patch of wallpaper torn off, funiture looked like it had been installed in the seventies and in the bathroom there was no plug for the sink and the shower curtain was so long it was almost impossible not to stand on it, making showering decidedly hard. The single beds although quite comfortable, were only two foot six wide, you turn over very carefully. Breakfast would be best described as a bunfight. Too many people not enough seats although the food as actually quite good. If you're under thirty and need somewhere cheap and you're not fussy stay here!. I cetainly won't be back.\n\nReview 7:\nThis trip was for myself and a group of friends for our birthday. However, it was not a good hotel at all. The windows are restricted, air conditioning does not operate, bathrooms are really small and no ventilation in the bathrooms. Overall we did not spend the night in the Travelodge. Please think twice it you wish to stay at the Travelodge Kings Cross Royal Scot.\n\nReview 8:\nWe moved to this Travelodge after checking out of a nightmare hotel a day early. Their website promised clean, modern rooms that are consistent throughout the chain, and we were not dissapointed. They provide clean duvets instead of the traditional nasty polyester hotel bedspread and scary brown blanket. The hallways were sweltering, which had us concerned, but when we opened our room we were greeted with a blast of very cold air! We actually had to turn the AC down a bit even though London was in the middle of a record-breaking heatwave. Our room was on the back of the hotel, and it was very quiet despite being in the busy King's Cross area. I slept like a baby for the first time during our whole vacation. The Travelodge chain has a very no-frills philosophy, so you won't find any hairdyers or toiletries other than soap, but at 66 GBP (normally 75 GBP, we booked last minute) it was a really fantastic value! And their website makes it very easy to book rooms.\n\nReview 9:\nWas pleasantly surprised by room until the top only had boiling hot water. Went to request bottled water to brush our teeth but ended up with the shower being boiling and having to change room at 1am. The staff made us travel up and down to the 6th floor to get room keys as they didn't have the deceny to bring them to us. Next room was blatently a back up room. One wall was gray from damp or smoke damage and the shower wasn't clean. Dealt with it however next morning the shower only stayed freezing cold. Went to complain and had a very unapoligetic member of staff assumed we could just have cold shower and change that afternoon. She eventually saw sense and moved us to another room simply for the shower with the promise of a new room that night. However we then discovered the key for our 2nd room didn't work so another trip downstairs, followed by another because the woman had written 536 on the card and assumed we would 'guess it was 530'. Received a refund for our night so i guess they have some sensible staff.\n\nReview 10:\nJust got back today from London, we stayed at this hotel and found it to be very comfortable and clean. The staff on arrival were very helpful and the whole process of booking in took only a few minuets. The room was very clean and of a decent size. The room was cleaned daily with towel changes daily. On the whole the whole experience was ok. We didnt eat in the hotel but people said the food was good, the bar staff were pleasent and helpful. I would definatly use this hotel again.\n\nReview 11:\nmy gf and i just lodged at the Travlodge Islington during the weekend of Feb.12th, 2006. The experience was great. GOOD= The room was comfortable, located off the main road so not much traffic noise at night, nice eastern-european reception lady, nicely decorated, comfortable mattress, adequate closet space, heating/AC available, towel heating rod, AMAZING rain-style shower head, tons of hot hot water, anonymous and not in-your-face, NO CURFEW, delicious fish'n'chips store across the street, liquor store across the street, check out is 12pm which is great, BOOK 7 days before u check in and u get the room for 26GBP otherwise its 65GBP. BAD= very narrow hallways/doorways in the building which makes it difficult to roll in large luggage, electricity for the elevators was out on one day so i advise you ask for a room on the lowest floor possible when checking in, hotel is a bit of a walk from Kings Cross Station about 15mins (Travelodge Kings Cross is closer to the station but this travelodge is on the main road and much closer to all the construction happening at Kings Cross after the subway bombings)\n\nReview 12:\nThe room was clean and fine for our needs , We were a family of 2 adults and an 11 year old. Breakfast was great and we all ate as much as we wanted. Staff were very helpful and polite. The hotel does not look very pretty from the outside , but once in it is fine. No complaints.\n\nReview 13:\nI stayed here with my friend and our two small grandchildren on 5th April as we were travelling on the Eurostar to Disney the next day. We booked last minute due to the threatened rail strike and were just glad to be able to get accommodation. After booking and reading the reviews ( mainly negative ) I was quite worried about the hotel. However on our arrival we were very pleasantly surprised. We had booked 2 double rooms - both were very clean, warm, and the beds were very comfortable. One room had a bath, the other had a shower so the children were able to have a bath before bed. There was hot water and tea and coffee making facilities. We booked breakfast for the next morning and this was very good with lots of choice and children eat free. The best thing of all was the closeness of St.Pancras station as we were able to walk there. Don't listen to the negative reviews as I would recommend this hotel and would not hesitate to book again.\n\nReview 14:\nOverall I was pleasantly surprised with this hotel, I had read the reviews and was very skeptical about staying here but the room was very clean and the staff helpful and professional. We did not experience any noise from the nearby station and when I complained about teenagers running up and down the hall at 1am security addressed the issue! The area itself was a little unnerving especially at night time but overall the hotel was clean and good value for money (You get what you pay for!)\n\nReview 15:\n16 of us stayed overnight on 20 November as we were going to a concert at the Royal Albert Hall. We found the staff very helpful and we all had very good rooms and it was good that the triples all had 3 beds. The following morning we went into London for shopping and sightseeing. The staff were very good and put all our luggage into a store room which saved us having to pay \u00c2\u00a38 each at the station. Thank you very much, especially Geraldine. Hope you all had a good christmas and enjoy yourselves in the new year. We WILL be back.\n\nReview 16:\nI have stayed here before with my mother and we know what to expect - a basic, clean safe Travelodge 10 minutes walk from King's Cross. We do not eat in the hotel, as there are plenty of nicer, cheaper places within walking distance. Breakfast for \u00c2\u00a34.50 including tea/coffee at \"The Other Side\" is recommended! It is better than newer Travelodges as the rooms have wardrobes and drawers so you don't have to live out of your suitcase. It is excellent value for money in central London - if you want HD tv and room service what are you doing in a Travelodge? Our only gripes - only one out of three lifts were working and they ran out of extra pillows. I'm hoping that will be resolved when we go back in October!\n\nReview 17:\nThis has to be the worst hotel of the Travelodge chain I've stayed in. Manky carpets, dirty lift (only one working) scruffy walls inside and outside the room and genrally totally rundown. The manager excused the \u00c2\u00a396 charge by inferring it is cheap and as it is about to get a makeover delayed by the economic situation - the best makeover would be to call in the demolition men I told him. I paid in advance for breakfast as I was catching the Eurostar. On a Sunday breakfast is not available until 08.00 - which was my train time! I did get a refund of the breakfast charge. You can excuse tired and faded surroundings in a hotel but not DIRT!\n\nReview 18:\nThe roof was mouldy, the televison cracked, and a plaster was keeping he indow together. To class this as a hotel is unfair to hotels, a persistent alarm was goign off early in the morning and went going for at least 30minutes.We were nott he only people to experience problems, as a group of women also were making a complaint as we vacated the hotel\n\nReview 19:\nHere is a bullet point list of what was wrong with this hotel Poor customer service \u00c2\u00a315 per day to use the car park Smelly and un clean beding Grafiti filled lifts No maid turned up to clean our room Fast food packaging left in corridors Unhygienic plaster left in the lifts Broken Curtain rail Broken window Twin room when we booked a double Broken shower so could only have a bath Noisy Smelt horribley of smoke AVOID AVOID AVOID\n\nReview 20:\nExpected a high standard as i paid over \u00c2\u00a3100 for one night in the hotel but was shocked at how unclean and dirty the place was. Had to wait half an hour to check in, then got attitude from the receptionist. Room - Compleate filth, nails hanging out of the carpet, toilet had not been flushed from the previous people. Sheets were stained and walls had molde on them! didnt sleep in the sheets as was worried what they would be like inside. Would never gi back!\n\nReview 21:\nWe have stayed at many Travelodge Hotels before. This one is a very busy, large hotel, which struggles to cope when large groups arrive 'en mass'. The Royal Scot has clean and comfortable rooms. There was a lot of noise from car park area, but it was surprisingly quiet inside the hotel, even on Saturday night. A bit grubby around the reception area, dirty windows for example, but still perfectly acceptable. An easy stroll from Kings Cross Station. Fascinating cosmopolitan area! Will definitely stay here again - it gives value for money. As a Travelodge it \"does what it says on the tin! \".\n\nReview 22:\nAvoid if you can. I paid over 170 pds for a room which I was reluctant to sleep in. Awful narrow bed, shabby and grotty. Noisy place.- maily due to no consideration from some other guests.\n\nReview 23:\nThe hotel is in a great location - close to Kings Cross St Pancras Tube and various bus services. The are many nightlife venues within walking distance. The staff were professional and polite. There was coin-operated internet available in the lobby. The hotel felt safe. The rooms were accessible with a swipe card, which was convenient not having to hand in keys when going out. The room was clean and spacious. Clean white linen on the bed. Clean bathroom with fresh towels. Television and tea/coffee facilities available. The late check out time of 12:00pm was good. The only negative was this strange sound that came from above the room during the day, like pipes or something. Apart of this I really enjoyed my stay and plan to return.\n\nReview 24:\nStayed here for one night on Business in May 2011. Certainly this hotel is not up to the usual Travelodge standards - old, dirty, and slightly smelly. Room was of a reasonable size but in desperate need of new decor, walls covered in weird marks, dread to think what some of them may have been. I was on the quiet side of the hotel which was still very noisey. No aircon, just a dodgy window which you couldnt open if you wanted to sleep because of the noise. Bathroom was actually quite clean, but toilet seat was broken (i.e not attached) and the shower was more like a dribble, but was at least hot. Breakfast - one word - terrible! Go to Mcdonalds instread. Location - close to Kings Cross station, no problems.\n\nReview 25:\nI honestly don't understand the negative comments on this property. It's ridiculously cheap, it's very clean, comfortable and centrally located. What more can one ask for? We've stayed here twice and would have no hesitation in going back again, especially if you can get the Advance Purchase Saver rates which are an absolute steal. Normal London hotels charge 5 times as much and they aren't necessarily 5 times better. We've been to London around a dozen times, stayed in all manner of hotels including Hiltons and Thistles and we would still recommend the Travelodge unreservedly. It's a budget accommodation, so once you get your head around that then you should have a good stay with no problems. The front desk staff are quite helpful, the room is clean and you're less than 5mins away from McD's, Starbucks and an abundance of shops and restaurants, not to mention Kings Cross Rail Station where you can jump on a tube to wherever you are going. Great, great value.\n\nReview 26:\nStayed three nights great value for London. Comfortable beds clean sheets and towels everyday. When out and about in London sight seeing all day you don't need anything more. I read previous reviews before booking but decided to take achance and was glad I did. If you want 5 star accomadation pay for it. You won't get it her but it is clean and comforable with friendly helpful staff what more can I say. Valerie Australia\n\nReview 27:\nWalk from Kings Cross Station - 1.3 miles. Cost of hotel room - \u00c2\u00a380. Number of smiles you will get from the staff - Priceless!! Because you wont get a single one. Location was spot on, value for money was cracking, but please use at least some of that money for staff training with instant effect. fortunately, i didnt have a major problem with the staff, although everyone who served me gave me the impression they didnt belong in customer service. Its what we witnessed to less fortunate customers infront of us which really rang alarm bells. The cleaning staff however are not monotone robots sent from the year 3000, unlike the rest of the reception and bar staff who's manners chip appeared to have been replaced by an upside down smile chip during time travel, the cleaners laughed and joked lightheartedly as they polished our door knob!\n\nReview 28:\nMy god where do i start...worst hotel i have ever encoutered but seeing as previous reviews have not been replied to i doubt they care about their customers but i will write this review to save others the heartache of staying here. Got tickets as a present to go to london for 3 days so booked here as if seemed central. Paid \u00e2\u201a\u00ac300 for the 3 nights. Hotel is in a very rough and ran down part of London. Room was tiny and tired lookin..no shower gel or shampoo which you would expect even in a b&b. Decided to eat here the 1st night...i had goujons for starters which were burnt black and served on a tiny side plate..then had fish which was frozen and watery..told the manager it was horrible but didnt even get a complimentary tea/coffee..on departure was not even asked was our stay ok..could write more but just havnt the time..discgrace of a hotel in this modern age.\n\nReview 29:\nReading other reviews surprised me somewhat, as I had a good experience. I have to say I am not a Travelodge fan. I find many of their hotels to be claustrophobic and tatty. This (for me) was a good hotel and presented very good value for money in the cntre of London. Unlike others my room was clean, although there was an issue with the vent in the room it didn't spoil the stay. I ate in the hotel in the evening - again quite passable and not horrendously priced. I also opted for the \"all you can eat\" breakfast buffet which provides more than enough opportunity to fill yourself up for the day. Every reviewer will have had their own experience - mine was ok - but I can understand others due to my own experiences of Travelodges elsewhere in the UK!\n\nReview 30:\nWent with a group of friends, shared a room with my husband. The rooms are not cleaned, bathroom was dirty and not cleaned, was given dirty bath towels covered in blood - yeuck!!!! Bedroom window did not open, so had no fresh air and room was very smelly, also mattresses on beds were the worst ive ever slept on. Breakfast was \u00c2\u00a37.50 EACH and was cold buffett style stuff thats been sitting out for agaes. Toilets at reception were also horrific and covered in sh!t. Only good thing about this hotel was the location, but id rather pay more for a cleaner hotel.\n\nReview 31:\nStayed at this Travellodge for a cheap theatre weekend with my two daughters 9-11 May 2008. About a ten minutes walk from Kings Cross Railway (and tube) station. About a \u00c2\u00a311 taxi ride from Covent Garden in the daytime. Weather was incredibly warm and doesn't appear any air conditioning works in this hotel. Staff very helpful at finding us a fan which when it was plugged in fused all the sockets in the bedroom. Staff again very helpfully moved us to a bedroom on the inside of the hotel (hotel is triangular shaped with an internal courtyard/carpark) which was much cooler and quieter. Apparently its the largest Travellodge in the country. Plenty of takeaways directly outside the hotel but nothing else of interest. Purely a cheap base! We paid \u00c2\u00a353 a night by booking in advance. Lots of large foreign coach parties arrived day and night so lifts struggle at those times. Room and bathroom immaculately clean. Beds comfy. Certainly not shabby!\n\nReview 32:\nThis is a very basic hotel for those with a tight budget requiring cleanliness and with good access to the Tube. It has a clean and tidy restaurant and bar and close to some useful amenities ie off license, fast food, and the excellent asian restaurant 'Taste of Asia'. Its about a 10 minute walk to Kings Cross and a further 5 to Euston. The reception staff went out of their way to help us orientate. It can be noisy at night. All in all a very good choice.\n\nReview 33:\nWent on a budget and expecting to find the place an absolute tip but were pleasantly surprised! Checked in quickly at 12pm as we paid for an early check in, the room was on the 3rd floor and was fine! Overlooking the back, far from a nice view but meant it was quiet and for the amount of time we were spending in the room we really didn't care! Nice comfy clean bed, more than enough storage space, clean bathroom, warm water, working television and tea and coffee making facilities. Could not fault the room. Housekeeping both mornings was a bit annoying, could hear her knocking on every room more than once 'housekeeping', we put our do not disturb sign up luckily. But overall the hotel was fine, decent location from Kings Cross station and cheap!! !\n\nReview 34:\n...but I wouldn't be happy to pay more than that for this run down tip. The triple bedded room didn't have enough space for any chair or bedside table; the sink did not drain properly and someone had presumably stolen the kettle. But they did bring me a replacement after half an hour. (No phone in room so I had to go to reception to ask for it) I've stayed here twice - for \u00c2\u00a39 a night both times - the first time we all had to evacuate due to a fire alarm at 2 in the morning. The place is tatty and in dire need of a lick of refurbishment. Newer Travelodges seem to have a much higher standard. Use this place as a last resort or if you can get it for \u00c2\u00a39 and want a cheap stay in London. Oh, and don't be deceived by the \"Royal Scot\" in the hotel name - it's quite a walk from Kings Cross station and the streets aren't particularly pleasant at night.\n\nReview 35:\nI picked this hotel as I was travelling alone with my 2 girls (7 and 12) and it's only a 10' easy walk from St Pancras (didn't want to carry the suitcase in the Tube). The neighbourhood is safe but not trendy (I prefer safe). The hotel is not elegant BUT the room had just been refurbished and the bedding was very good and with duvets (I love that!) and everything was clean. And last but not least, the hotel offers an all you can eat buffet breakfast (free for children) that is excellent ! So all in all, this is a very good address for London if you need family rooms that don't cost a fortune.\n\nReview 36:\nAfter reading all previous reviews ( i had already booked and paid for our stay ) i was seriouly not looking forward to staying here and tried to cancel my booking. I was thoroughly amazed when we got there to find a clean reception and dining area with staff who couldnt do enough for us. Our room was also clean and tidy .... all the towels and sheets were clean. We had a family room and parking and at a total cost of \u00c2\u00a311,00 a night each..... where else are you going to get that in London. I will definitely book this hotel again.\n\nReview 37:\nwife and i paid just \u00c2\u00a326 for a room on a sunday night before we went on to france. really very cheap for london room was clean and good bathroom friends had warned us to ask for a quiet room as some are very close to a railway station and apparently very noisy. we asked for quiet and other than doors banging all night it was quiet.\n\nReview 38:\nHaving stayed at several Travelodges throughout the UK as a business travelller, I had come to expect a reasonable and consistent standard of accomodation at an affordable price. How wrong can one be. This Travelodge falls well below the standard of other hotels in the chain. Tired, worn, scruffy are just some of the words that I would use to describe it. Its location near the train stations is its greatest asset but all in all a place to be avoided. During the whole of our three day stay, two of the three lifts were out of order - a problem that seems to go back several months judging by other reviews ..... which we wish we had read before booking !!! A place to avoid.\n\nReview 39:\nHaving looked at alot of the reviews for the Royal Scot I was not sure what was in store for me. However I only paid \u00c2\u00a329.00 for the room to stay in Central London! I must say I think some of the reviews are very mean. The room was clean and tidy could do with updating. The staff on reception were very helpful and friendly and the restaurant was fine. The location was also very good close to the main line station and you can be in the west end in less that 20mins. I am not really sure what people want from budget hotels if you want the five star service you will be paying alot more than \u00c2\u00a329.00 per night in London!.\n\nReview 40:\nClean, comfortable, and a good night's sleep. Perfectly satisfactory. If I wanted any more from a hotel in central London I'd have to pay a lot, lot more!\n\nReview 41:\nStayed here for one night. Location is good, 3-4 mins walk from the station. Check in was friendly and efficient. The room was so much better than we expected ! we were expecting the worst but was pleasantly surprised, the bedding was clean and the bathroom was clean, Yes there is noise from the railway but this is Kings Cross . It was just a base and that is exactly what it is ,!\n\nReview 42:\ntravelled with a friend on a trip to london this hotel is absolutely fine nothing wrong with it at all .. i only needed a place to get my head down..i didnt have breakfast so can not comment. we checked in early the lady at reception did not know which rooms had been cleaned so she checked me into a room and said if this hadnt been cleaned come straight back down and she would change my room.. the room hadnt been cleaned but i went straight back down and told her she even upgraded the room which was great..i wouldnt have no problem with staying here again its in a great location for gettting about on the buses and tubes.. dnt listen to bad reviews if you just want the hotel for a base to get your head down i only paid \u00c2\u00a319 for the room which i thought was great value and i would be happy to stay there again as i didnt find it dirty or loud at alsl had a great nights sleep.. book if you can get it at a cheap price\n\nReview 43:\nI stayed for two nights 22/23. July. Window of room looked over car park which was full of young very noisy people until almost 4am. I cant believe the management allowed this to happen.. Also breakfast was a farce not enough seats, I ate standing up at a bar. Would not stay at a Travelodge again\n\nReview 44:\nstayed 1 night at this hotel. wasnt too impressed... shouldve stayed in a nicer hostel then put extra money into a hotel. the walls were paper thin, the water pipes were extremely loud!! the elevators broke down and after walking all day of london, getting up 6 flights of stairs wasnt the best way to end the day. The lady at reception was in the back room chatting away with her workmates while we waited at reception, had to get the mechanic man to get someone for us to check in. stayed in a triple room - the room was small but wasnt expecting anything fabulous. location was pretty good though. overall not worth the money... wouldnt stay here again. and if u do take ear muffs! !\n\nReview 45:\nThis has to be the WORST hotel i have stayed in we booked this as it was close to the Eurostar as we had an early departure. We booked a double room on arrival we checked in was give a room took ages to get to lifts terrible!! entering room looked on then we realised it wasnt even a double it was twin pushed together with wheels on!!!! there was rusty nails sticking out the skirting board the tv didnt work no batteries in the remote the towels and sheets looked grubby. Bathroom was Just as bad!!! It was throughly disappointing terrible start to our holiday and a complete let down by the Travelodge Chain. It was very noisy through the night and i think alot of the rooms where being used for some sort of business without being too rude!! Will NEVER Return.\n\nReview 46:\nDo not stay here if you can avoid it. The first room we were given smelt of death and we could not open the windows, it was hard to breathe. We complained and were begrudgingly moved to another room which still stank but not as bad. The sofa bed our daughter had to sleep on was covered in I hate to imagine what kind of stains. The paint was literallly peeling off the walls and the bathroom was disgustingly filthy. The rooms were never serviced for our three nights stay and we had to take out the rubbish, ask for clean towels, and service the rooms ourselves. We made mention of this everyday politely (one sholdnt have to). We were made to feel like rude people and a nuisance when asking for fresh towels and where to put the rubbish that should have been part of the stay/service. We are very tolerable people who dont expect alot from stays in budget hotels and never complain but this was ridiculous. Prostitutes frequented the hotel regularly, not a good look for our teenage daughter.\n\nReview 47:\nI was nervous about staying at this hotel given some of the reviews... but the staff were friendly, the lifts worked, we had no problems with rowdy guests (though it was a Sunday night! ), the room was clean and comfortable, and we had no complaints at all. It's clear that this has been a big, old hotel purchased by Travelodge: the furniture in the room looked a little dated, but it was solid, intact, and looked good (and included proper wardrobes and drawers, unlike most Travelodges these days). It looked as if the double glazing was new, as were the bathroom tiles and fittings. Having experienced some poor service, dirty rooms and apparent under-staffing at the much newer Euston Travelodge, I'd much rather stay here in future. A bargain at \u00c2\u00a325 for a twin room.\n\nReview 48:\nsoiled towels, toilet seat fell off, toilet uncleaned was left pebble dashed. no plug in sink, no soap or tumblers in bathroom.as hot as a sauna with heating turned off. no opening window .could not get another room as hotel was full at 11pm finally provided a fan off reception desk.no remote control for t v .20 minutes wait for drinks at bar . food at dinner took 50 minutes for starters to appear then another 20 minutes for mains followed by an inedible sweet. breakfast was a farce no cups after 10mins wait paper cups came ,servittes were blue cleaning paper from a roll on bar ,gave up with cooked breakfast as by the time bacon arrived 10 minutes after asking they ran out of sausage and beans ,bread was frozen .take our advice and stay well clear\n\nReview 49:\nTitle says it all, do not stay here! Dirty, smelly and staff couldn't care less.\n\nReview 50:\nStayed there with my husband for 3 nights. Have braced myself for a horrible stay, after reading all those reviews in Tripadvisor. The good: location, near the busy King's Cross station of the Harry Potter fame. Beds are clean. A lot of reasonable eateries around: Italian, kebab, Chinese, etc, even some halal outlets. The bad: No aircon - luckily London was still a bit cool when we stayed. Could not imagine it in the peak of summer. Elevators, albeit working, are dirty and not well-maintained. Bed not comfy enough, I woke up with a bit of back pain. The ugly: room has paints peeling off the wall. Hallways are in need of repair, some wallpapers peeling off, some 'black ornament' in bad condition. At GBP 79-89, I don't know if it's worth it. Some nice B&B would have costed less, I guess. But I was desperate for a place near main train station, and this one was still vacant at last minute, so I really had no choice. My last words would be: enter at your own risk.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33481, "query_start_index": 33483, "query_end_index": 33483, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "52%", "inner_docs_start_indices": [176, 683, 1561, 2234, 2928, 3810, 4832, 5212, 6197, 7237, 7736, 8864, 9156, 10122, 10628, 11174, 11900, 12558, 12922, 13367, 13841, 14449, 14650, 15403, 16131, 17117, 17554, 18412, 19298, 20067, 20642, 21605, 22077, 22846, 23715, 24327, 24876, 25223, 25914, 26550, 26717, 27113, 28052, 28362, 29061, 29838, 30847, 31633, 32403, 32496]}
{"id": "249712", "pid": "249712", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStop looking and get booking!! Just back from 3 nights at the Westin Times Square and had to write in to say that it is the most amazing hotel. Our corner room on the 38th floor had the most incredible views, the river out of one side, 8th avenue on the other. So good we slept with the blinds open every night!The hotel is in an excellent location, oozes class and the staff were all very helpful, if a little formal at times. The room was huge, the Heavenly bed was exactly that and the bathroom was clean, bright and spacious.I've stayed in a number of hotels in New York and many around the world - this is right up there as one of my favourites.\n\nReview 2:\nSuper Location Great Location. Beautiful hotel with very nice rooms. Very comfy beds and towels.\n\nReview 3:\nWill return to the Westin Times Square       view from hotel window\n\nReview 4:\nMassive Dissapointment Having stayed at the westin in san fransico we were looking forward to our 4 days in westin nyc. How wrong we were.Our room was not available until 6pm, after a long flight from uk and a dinner date at 7-30 across town. The reception staff were quite possibly the most unhelpful and most miserable i have ever encountered.Without going on and on the westin was just a(expensive $750 per night) disappointment right up to the end. We called reception twice for a bell boy, after waiting 20 minutes, we gave up waiting and carried our own bags. Do westin care about their GUESTS ??????. On leaving we filled in a very negative comment card. Have we heard fom wesin ? you guessed it. NO.\n\nReview 5:\nNot a 4 star hotel I was very unimpressed with the Westin. I certainly would not give it a 4 star rating. Shower was clogged, very little space in bathroom (no place to put your make-up bag) staff was not very helpful. Even spoke with a manager and let me assure you that customer service is not their strong suit!\n\nReview 6:\nAnother fabulous stay! The Westin is definately the hotel of choice when we go to NYC. The location is premium and the service exceptional. You are so close to the best of shopping and sightseeing that you would be foolish to stay elsewhere. My daughter and I are very finicky travelers, but the Westin was clean, comfortable and reasonable. The Asst. Front Office Manager went out of her way to make sure our stay was unsurpassed. I would highly recommend staying here for any planned visit to the city, you will not be disappointed.\n\nReview 7:\nwestin is ok;doesn't blow my socks off i would agree with several previous reviewers. this is a nice hotel in a central location w/great access to subway  buses. we stayed here with SPG points. our room was on the 42nd floor. it was clean, not spotless, and it was quiet (we did not open window). the beds were comfortable, the room large for NYC rooms and the bathroom spacious as well. we did not eat on property. there are starbucks, au bon pain, and europan all over the place for breakfast. check-in at the SPG counter was not welcoming. had to call housekeeping every day for water glasses, face cloths, that sort of thing. the entire staff seems overwhelmed by the volume of customers.if you're looking for personalized service you're not going to find it here, but we had a fine time.we rely on trip advisor when selecting hotels so we were not surprised by anything at this westin\n\nReview 8:\nWestin Times Square cheats customer on Starwood points I booked the room for 7 nights using Hotels.com and spent over $3200. However westin refused to give me points towards my Starwoods because I made my reservations using Hotels.com and not directly through Westin. This is speacilly unpleasant because I paid the commison to Hotels.Com and not the Westin.\n\nReview 9:\nHated the staff's attitude...(but loved the bed)! You decide. I just returned from a two-night stay at the Weston, and I was very disappointed, mostly with the cold, uncaring service offered by the staff of the hotel. First of all, I had reserved only one room, but was adamantly told that I had reserved two! They refused to cancel the second room, and charged me accordingly! Next, since the room wasn't ready upon our arrival, we checked our bags with the bellman and went to lunch. Upon returning to the hotel, the bellman insisted that my young daughter's backpack was never with the luggage checked. I asked him if he would kindly check as it was a child's bag that would be easily identifiable. He refused. I complained to the manager, and suddenly the bag appeared from the checked room. (Thank goodness, as my daughter was very upset to have lost her prized possessions...including blankie.) And so our stay went. While the bed was truly heavenly, the attitude of the staff dampened the joy of our stay. For the money, I'd look elsewhere.\n\nReview 10:\nNot recommended I am a regular guest at this establishment and stayed there most recently for a week in July for business.The hotel has declined from its earlier days and the rooms show signs of aging and lack of maintenance. Other things that made me wonder whether this is a Westin or a Motel 6 include:1) the horrific sound the toilet makes is enough to encourage me to drink/eat less.2) The carpets on my floor (43rd floor, starwood preferred floor) is littered with debris and uncollected room service trays with left-over food.3) The bed sheets never got changed during my week long stay there. I suspect my newly developed itching is somewhat related to the not-so-clean sheets.4) The fire sprinker in the room has its base detached from the wall.5) Had to call housekeeping to tidy up the room twice.6) They no longer have wireless access in the lobby and make you pay $15 a day for internet access.The only plus is the location. But there are other nice hotels nearby as well. I would not stay at this hotel again.\n\nReview 11:\nNever will stay here again We stayed here for three nights in April with our three kids (two adjoining rooms). The rooms were okay but nothing spectacular and it was so noisy being in Times Square it felt like our beds were in the middle of the street. Two nights in a row our 5 year old was up crying at 11:00 pm because it was so noisy with all the traffic noise and sirens that she couldn't sleep. New York was great but will never stay in this hotel again.\n\nReview 12:\nBest in Manhatten Great location;wonderful staff;beds to die for;showers that thrilled my 17 year old;turndowns my 8 year loved,and finally views that are amazing\n\nReview 13:\nAmazing I was given the biggest treat in the whole wide world when i went to the WESTIN HOTEL for my 16th birthday. As soon as we got there we were greated by the very friendly doormen who took our bags and had them taken to our rooms. That night we got room service ordered 2 pizzas which were really really good, when the wee man brought the food up i was just going to take the trolly from him but he insisted he would bring it in for me which was also really nice. New York is my favourite place in the world and i highly recomend that if you are going stay in the WESTIN HOTEL its AMAZING. I'll be going back\n\nReview 14:\nNot up to Westin Standards I have stayed at Westin Hotels all over the world because I love them...all but the Westin Times Square. The lobby was dingy and the furniture was worn. Our room was large by NYC standards but there was a dirt spot on one of the duvets and dust on the headboards. They did accommodate an early check-in and late departure. However, after requesting a 2:30 check-out time we found ourselves locked out of our room after returning at 2:15. Apparently the keys automatically time out at 2pm but no one bothered to tell us. The hallway had debris in it for an entire day that was not cleaned up, etc. The beds were comfy as always, but other than that I would not recommend this hotel.\n\nReview 15:\nRecommend the Westin Just got back from a 4 night stay. We had wanted the Sofitel as we had stayed there previously but it is now very exepnsive and not in the Thomas Cook brochure so after some research we plumped for this one. The location is good and as we were celebrating an anniversary the receptionist found us a room on the top (45th) floor - the WOW factor in terms of the view at night was 10/10 (and not bad during the day either!) A nice touch was when we got back one late afternoon to find a complimentary chilled bottle of wine and homemade chocolate cake waiting for us. We didn't breakfast at the hotel but instead went to the Red Flame or a Europa Foods on the corner. Generally a good hotel but it does feel a bit too business orientated as the reception area is very impersonal - and don't rely on the bellboys to get you a taxi.\n\nReview 16:\nFantastic! Cant fault this hotel. Minimalist decor. fantastic location one block away from times square so you're not completley in the midst of it which was good. we were lucky enough to get corner room and the views were superb. all staff very helpful with booking restaurants. beds were exactly what they describe - heavenly! were so comfy and soooo huge as well.booked through virgin holidays and paid around 115 UK sterling per night which i thought was superb value.\n\nReview 17:\nGreat Stay! My company stayed there for a tradeshow and this hotel really had much bigger rooms then many others in NY. We really liked it.\n\nReview 18:\nMediocre Hotel Spent an overnight at the WTS this January. Hotel lobby is rather dull (looks much nicer on line), had to wait until 5 to check in. Executive club king room was clean and adequate space, however, the bathroom is like a prison bath (small single stainless steel sink) very small area for shower. No room to put anything. In general, room decor is stark . Heavenly bed was comfortable. Club room did not even have hot water for tea or coffee, did indeed look like a bad airport lobby room. Gym facility was adequate, nice view, but a bit small. Overall I found this hotel to be very average and will stay elsewhere next time.\n\nReview 19:\nNice Hotel But Erratic Service       Hotel Bar on Xmas Day\n\nReview 20:\nBland venue with terrible customer service Location is, basically, the only thing this hotel can claim as asset. Customer service, however, at the very bottom of the list... The so called heavenly baths are ridiculously small and worn down (not to add that the ceiling in the bathroom was chipped all over!). Incorrect amenities (two lotions instead of shampoo and lotion)... Heating in the room did not work properly. Bottom line: too expensive for too lousy of a product.\n\nReview 21:\nThe only good thing about this hotel is the location. The only good thing about this hotel is the location. Paid extra for the city view room which we did not get. The room was not overly clean. Found the staff unhelpful and long waits for the uninterested concierge. Would never stay here again, very dissapointed.\n\nReview 22:\nA must stay in NY I stayed at the Westin NY for 2 days on a business trip. I was quite pleased with the entire stay. The hotel was top notch as was the service. The rooms were quite spacious compared to other hotels i've stayed at in NY. My package included champange and strawberries upon arrival and full breakfast for 2 in bed. It was quite luxurious. I was very pleased with the room, amenities, staff, views of NY from my room and every detail of my short stay. I would definitely reccommend and stay again in the future.\n\nReview 23:\nFantastic Birthday Surprise My husband booked our first stay in New York as a 50th birthday surprise and the hotel delivered in almost every way. Just a couple of negatives. The receptionist said she would upgrade us but we only got what we had paid for!!! The room was excellent, the bed - well just 'heavenly' and the views from the 29th floor just amazing! My only other gripe is the huge charge for the internet and the fact that the business centre delivered a fax to our room 4 days after they received it!!! We never ate in the restaurant or drank in the bar due to the prices but there are plenty of places to eat and drink nearby so it really wasn't a problem. Perfect location too. If the hotel offer any good deals we will certainly be back here next time we visit New York!\n\nReview 24:\nThe best ever The hotel was beautiful inside and out. The food scrumptiousand the delivered on time.The front desk agent was sweet and kind. The Housekeepers were pleasent and friendly. (Max) my dog loved his bed.We both overslept due to comfort.Will definatley return ...........SOONBest in at Westin !\n\nReview 25:\nAbsolutely Perfect Stayed here one night back in November. Absolutely loved it. I don't have one complaint. We were able to check-in early. Staff couldn't have been better... The rates are definitely high, but I think worth it. Won't stay anywhere else from now on while in NYC...\n\nReview 26:\nNot as heavenly as Westin should be I stayed here for work for three nights. Upon arriving there was a stain on my heavenly comforter, which was promptly taken care of when requested. My towels were old and scratchy. Overnight dry cleaning did not arrive when I was told and when it finally arrived it was not very clean and had to be sent back for yet another day. I have come to expect being taken care of at Westin. I felt like I was the one constantly taking care of these issues during my stay.The saving grace is that the location is great. Just around the corner from all of the craziness that is Times Square so there's a bit of quiet while still being in the middle of everything.\n\nReview 27:\nNo problems except I just returned from a one night stay. I found the staff to be very accomodating, and I never waited in line. My room was fine--very clean with a great view.The only problem I had was that the lobby is on the 2nd floor. I guess I'm getting old, but I have trouble going down escalators when my hands are full. There is an elevator in the restaurant that you can use, but it's not very convenient. Beds are great, very comfortable.\n\nReview 28:\nNice, but some issues as well       room 3101: beds\n\nReview 29:\nAbsolutely Fabulous. Stay there! View from our room\n\nReview 30:\nA gem in the heart of Times Square Being a New Yorker I have had the chance to stay at the good and the bad in the City. The old adage you get what you pay for is true here.We stayed at a club level room for my brothers 50th birthday and found this hotel fantastic. Not only were the rooms super clean the service was above expectations. We had a few drinks in Bar10 although very low key the bar tender and wait staff were friendly and courteous. The rooms in this hotel are much bigger than others like the W in the area. You don\u9225\u6a9b feel like you are in a closet. As far as convenience you are steps away from everything the area has to offer. Literally. We saw Young Frankenstein which was several doors away. Overall this hotel is in a class of itself. We are not high rollers but felt like kings for the weekend. and can\u9225\u6a9b wait to go back next year.\n\nReview 31:\nLoved the Westin Times Square We had only one complaint about the hotel, getting there. What should have been a 4 hr drive turned into a 7 hour one. And once we got into the city from the lincoln tunnel, the directions were a bit confusing. We suggest taking train or plane into the city. Driving in NYC is not recommended!Okay, now for the hotel. The concierges, Nick and Melanie, who we used, were the best. Very helpful and knew their city. Where to shop, eat, etc...The hotel is very clean and modern. Our room, which was on a high floor (38) was a corner one. This is highly recommended. We had great views of the river and downtown. The hotel is not noisy at night. We slept like babies. The shower was great...2 shower heads.One other bad thing is that every thing is extra. Parking was $45/night, if you even opened the fridge in the room, you would be charged, etc... I guess NYC is like that. (try to seperate a sandwhich at the celebrity deli, and they charge you)Overall, a great time and a great place to stay.\n\nReview 32:\nPleasant surorise at the Westin Modern business hotel located one block from bustling Times Sqare. Swift check in and immaculate rooms, seek to be upgraded to the Executive Club floors, the furnishings are a little better and you get free breakfast etc. Very pricey ($600), but sets a high standard for a business hotel.\n\nReview 33:\n4 Star Hotels shouldn't serve coffee in paper cups!!! As an experienced ( and frequent) traveller, I find it absolultely appalling that a four star hotel cannot afford to offer anything but paper Starbucks cups in their premium rooms (@ $US500 per night)!! After requesting 'proper' cups be sent, I was charged another $4 (!!). Absolutlely outrageous for a 4 star hotel.Furthermore, my 'overnight' laundry service (I was promised to be returned by 8am) had to be chased up at 9.30 am.I thoroughly recommend the Omni Berkshire instead of such an underserviced, corporatized, soul less toilet block.\n\nReview 34:\nGreat!!! Bathroom\n\nReview 35:\nDefinately Stay Again My husband, in-laws, brother-in-law, and I stayed at the Westin for a long weekend, last weekend. This is an excellent location. You can walk out the door, up half a block and be in the middle of Times Square. There are two subway stations a half a block, each way from the hotel. Plenty of places to eat even if you decide not to venture out....John's Pizza is outstanding, Carmine's (family-style Italian), Westway Deli (great cheesecake, cheaper breakfast, lunch and dinner). You can walk out your door, across the street to go see the Broadway production of The Lion King. The staff was very courteous. The conceirge managed to get us reservations for breakfast at Norma's in the Le Meridian Hotel. (A little pricy, but a must!) There is a movie theatre next door if you have to entertain children. I would highly recommend this hotel. It is comparable to the Hilton Times Square just a few doors up. We have stayed at both and would visit both again.\n\nReview 36:\nTerrible Experience: not up to Westin Standards at all! I stayed here largely because I travel a lot and have a bunch of Starwood points, which I used for this stay. I stayed in the highest class of room, on a Club Floor, and let me tell you this is the WORST WESTIN I have EVER stayed at. I was on the 10th floor and could clearly hear horns honking and sirens blaring as if I had the windows open and was on the first floor. I did not sleep at all the entire four nights I spent here because of the noise. (They don't mention that they are adjacent to the Port Authority, which is the source of much of this noise, and they certainly didn't build this hotel with the amount of insulation that this location requires. )The service was terrible, the food stinks, and it's expensive for what you get. Don't stay at this hotel and expect a typical Westin, because you will be sorely disappointed.\n\nReview 37:\nWestin NY was terrific! Wonderful time, exactly what we wanted. Terrific location, beautiful room, but what made the hotel special was the people. They were so helpful and friendly and answered all of our questions.\n\nReview 38:\nTerrible hotel, stay away Location is quite poor, this hotel is not right on Times Square but on 8th avenue instead, across the street from a bunch of [--] shops.Room quality was average, nothing special, and the hotel's ambiance was terrible, reflecting the neighborhood that it really is in.Frankly I felt very unsafe walking around the neighborhood, I definitely wouldn't come here with a family for sure.Also the poor location means that taxis are almost impossible to come by; you're quite isolated.Stay away, there are a million better hotels in NYC at the same price level.\n\nReview 39:\nGoon Squad and Bed Bugs After checking out of this hotel, I moved my bags to their street level entrance waiting for transportation. Because my bags were heavy I decided to sit down on a couch that was in this area. After sitting for a few minutes, two tall men walked over to me and asked me if I was a guest in the hotel. I told them I had just checked out and was waiting for transportation. They informed me that I could not sit inside this lobby and asked me to leave. When I refused, they stood over me and one of them grabbed my arm and I was lifted up and told to take my bags and walk out of the hotel.The hotel room also had insects that looked like bed bugs.I don't know if anyone has ever had an experience like this, but I would not recommend this place.\n\nReview 40:\nDon't Buy Tickets The stand in the lobby selling tickets to shows, attractions and baseball games is not run by the hotel. We purchased three tickets to a New York Yankees baseball game from the ticket seller and he informed us that the seats we four rows up between home and first. Well, the seats were between home and first base, but they were four rows up from a metal bar located approximately 35 rows back. We were also informed that a small commission was charged in addition to the cost of the ticket. We paid $100. each for the tickets and later looked at the tickets and they only cost $50. each. We have contacted the manager regarding this, but so far nothing has happened. We later found out that some of the Westin staff do not recommend this service. They have had numerous complaints from guests, buy keep letting guests get ripped off by the vendor they use for this service. I would not recommend this hotel!\n\nReview 41:\nJust a facade On the basis of reviews I read I stayed at the Westin Times Sq. in July 2003. This is not a four star hotel and not a luxury hotel. Think a holiday inn, not a Westin quality hotel.The lobbies are plain - no Marble here, the rooms are ok nothing special. It look ok now because it is new - give it a few years. This hotel was cheaply built and is shows, the rest and bars - nothing special.However the Most Annoying thing was having to listen to CNN in the elevator, how tacky.Unless you get the deal of a lifetime - look elsewhere.\n\nReview 42:\nGreat Stay! Great Bed\n\nReview 43:\nA world away in New York This Westin uses the two-floor lobby to great effect -- crowds gather at street level, and security checks you as you move to the escalator, so once you hit the second floor, you're in the Westin's world. The Heavenly Beds live up to their names, as always, and the sleek built-in furniture makes the most of a smaller room.\n\nReview 44:\nfantastic location! We stayed at The Westin for 5 nights and thought it was fantastic! It was my boyfriends birthday and they upgraded our room free of charge with a fabulous view of the hudson river.The room was spacious, very clean and modern. As everyone says the beds are so comfortable and just the thing you need after a long day in the city!The hotel is in a superb position to explore the city. We brought a 7day pass to the Subway which cost \u62e212 and it got us everywhere (there are several subway entrances along Times Square). We also pre paid for the City Pass before we arrived and this was invaluable- meaning all the main sights were paid for and we skipped many of the queues.We found the reception staff were very attentive, friendly and helpful.A fantastic holiday and we would definitely go back and stay in the Westin.\n\nReview 45:\nGreat Hotel Stayed in Westin to celebrate my 30th Birthday in the city.Everything was great from the moment at the check in to the check out.Location-Great, you are close to Broadway, shopping, eating everything is in walking distance or skip and subway hop to what ever else you planning to do.Room Service-Fast, ordered full breakfast it was good but for the price you can find something equlent bit cheper in the area.Room-Large and cleanOverall great place to stay in NYC\n\nReview 46:\nGreat experience at the Westin I stayed at the Westin on December 2nd. Hotel rooms at some of the nicest places in NYC are small. My room was quite large. I could not believe it. I had a corner room with windows covering two walls. It made for a magnificent view. The beds, without saying, are wonderful. I noticed no noise at all. The location is great and I felt safe walking around nearby. The only negative was that there was a charge to use the hotel gym.\n\nReview 47:\nNice modern hotel       Comfy bed\n\nReview 48:\ntop !\n\nReview 49:\nCheap Fantastic Corner Room Booked On Hotel Website Booked via hotel website and averaged US$260 a night over 4 nights (inclusive) as they had a 3 night for price of 2 special for Thur to Sat check-ins and a US$199 a night special for Sundays.The very spacious corner room had 4 big windows with a view of the Hudson River through one window.Service was generally excellent but they stuffed up a little bit on check in - firstly, had to go way for 30 minutes as our room was not ready until check-in time of 3:00pm - this is bollocks as I am sure there was a room ready for us. ; secondly, they lost track of our luggage and we were kept waiting around in our room for 50 minutes.Location was great as in Time Square area but the subway station under Times Square is quite large and required a lot of walking from 46th to 42nd Street.One of the classiest standard hotel rooms I have ever stayed in ever and we were very lucky with the price,\n\nReview 50:\nBeautiful property Stayed at this hotel for four nights and was very pleased. It's very trendy but the rooms are so comfortable. Outside, it's a tad sleazy (by UK standards at least) but you just walk past the porn shops and you're in Times Sq. We would stay again!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25621, "query_start_index": 25623, "query_end_index": 25623, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "58%", "inner_docs_start_indices": [176, 838, 946, 1025, 1744, 2070, 2616, 3517, 3887, 4946, 5982, 6455, 6630, 7256, 7977, 8839, 9324, 9476, 10127, 10198, 10684, 11012, 11551, 12349, 12665, 12958, 13660, 14122, 14186, 14250, 15116, 16152, 16485, 17095, 17125, 18115, 19022, 19250, 19843, 20623, 21562, 22120, 22154, 22516, 23366, 23854, 24327, 24373, 24391, 25345]}
{"id": "2515647", "pid": "2515647", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Pacific Terrace is a great hotel! The check in staff was very pleasant, even offering suggestions for places to park free in the area. Being a popular part of town we didn't have any luck findind a spot, but the underground garage was secure and easy! A few reviews rip this hotel for not having a place to eat which is totally lame. If you are visiting a new city do you really want to eat at a hotel restaurant? Why not try one of the countless places within walking distance? We tried several, all good to great! Overall, this is a great place to stay!\n\nReview 2:\nThe hotel is certainly in the right location, however the service was hideous. No returned phone calls from management, the walls are paper thin and it's not in the best neighborhood (if you're going for spring break, then cross that thought out). Breakfast was horrible (toast was not toasted- literally right out of the bread bag, no jelly, butter, salt or pepper and they actually charged $2 each for tap water??? Unbelievable. I was very excited to finally arrive here after reading the reviews, but if you are looking for service, stay at the Hyatt LaJolla or W downown.\n\nReview 3:\nthis hotel is ok but way too expensive. you have to pay for parking. The room was huge but the bathroom tiny! paid over $400 for one night....there is not even a jacuzzi in the room....\n\nReview 4:\nWe have recently booked our fifth stay at this ocean front hotel. We had previously stayed at two other hotels along the beach front and found this to be by far superior. The rooms are large and comfortably furnished. The ocean front balconies are delightful. What has us returning year after year are the staff. They are professional, courteous and unfailingly pleasant and helpful. We also use the conference room for meetings and have found that while rather small it is fully furnished for our conference needs and comfortably fits the 10 - 15 persons who are part of our group. Parking is convenient, breakfasts are adequate, the pool area is very lovely as it overlooks the ocean. We also appreciate the hospitality hour each evening as we enjoy the wine served at the patio. We have not found a better location and therefore have quit looking!\n\nReview 5:\nMy husband and I plus our teenage daughter spent 3 nights at the Pacific Terrace and had a great time. We had premium ocean view room with two queen beds and the room was extremely comfortable. Balcony was very roomy and the view was great. Continental breakfast ok but choice was rather limited and did not appear to vary. Pool pleasant but rather stingy with towels. Front desk staff very helpful and purchased discount tickets to Seaworld (this was a fantastic day!). Overall, a great stay and would stay again.\n\nReview 6:\nWe checked in for a weekend getaway by booking our reservation through a 3rd part website. Once we arrived, they stated our booking had been lost and we would need to check in to another hotel 3 miles from the existing location. This was all done with a big smile with absolutely no concern for inconvenience we would have to endure. After speaking with 2 different managers, we were able to get a \"wait one minute while I check with our General Manger\" response. After waiting 30 minutes in the lobby, she came back and stated we were lucky and we would get a room even though they weren't obligated to honor our reservation since it was made through a 3rd party website. Never in my life have I ever met a hotel manager that was so rude, callous, and void of managerial competance. The view was spectacular and the rooms were sufficient but the service received by the woman front office manager with blonde hair and glasses will never be forgotten. I would never stay here ever again even if it was free.\n\nReview 7:\nThe Pacific Terrace is a nice looking hotel, on the beach (across the walkway, anyway) with a very nice staff. Our room, the Presidentail Suite was large and well-furnished and everything seemed great. Then the air conditioning came on and it felt like we were on the taxiway at San Diego airport. There is one large AC vent just above the headboard of the bed and the noise from it was deafening. Our solution was to cool the room as much as possible before going to bed and then turn off the HVAC system. Unfortunately the room became hotter than the outside temp and we needed to switch on the AC at 2 AM. No sleeping in this room! While the hotel is nice, the surrounding neighborhood is a bit run down. Expect to see frequent homeless folks on benches just next to the hotel (and do not use the public restroom nearby - it is the dirtiest one we've ever encountered). In the future, for $400 a night plus $20 for parking, I'll go elsewhere. PS - They did refund the parking fee when we complained about the AC noise - woo woo!\n\nReview 8:\nFirst, it is the best hotel on Pacific Beach and the water front location can't be beat. We have stayed here many times over the years and it's always consistant. We noticed during this stay that the rooms are looking a little shabby...torn wallpaper, holes in the walls (poor patch job) and carpet coming up int the corners. Hopefully, it will get a well deserved makeover soon. The kids loved the food variety at the free breakfast.\n\nReview 9:\nWe stayed for three nights, and our family had an excellent and comfortable stay in a full ocean view room (318, I think). Check in was efficient and extremely friendly; we seemed to be greeted with genuine warmth. We loved the room with its wonderful view (no sunset view from our room as it faced the pier - not an issue for us, but check which room you're getting if that's what you want). The facilities in the room were excellent. The hotel's location is superb. You can easily walk to a number of eateries which was useful as the hotel does not have a restaurant. There are beach chairs for guests to use, and even buckets and spades for the kids. We attempted to go for breakfast once but were put off by the air of chaos in the dining area, so we left and went to Denny's instead (a diner type place). The kids (9 and 7) loved the pool area. If we are lucky enough to return to San Diego this hotel would be high on our list of places to stay.\n\nReview 10:\nthe Pacific Terrace is a wonderful place to stay for a san diego vacation. The staff is nothing short of steller. Gerard is the famous one, and deservedly (sp?) so, but let's not over look Paul, the front desk supervisor. Look up customer service in the dictionary and there you will see his picture. Cameron and Andreas on the bell desk are amazing...the rooms are beautiful, the service amazing and the price is right. Love it! Can't wait to see you next year!\n\nReview 11:\nWe wanted to stay at a nice place where we could sit and look at the ocean, and walk to as many seafood restaurants as possible, and the Pacific Terrace was perfect for that. There are dozens of restaurants and stores within easy walking distance; we didn't even rent a car. The property and the rooms were even nicer than they look on their website. The staff was extremely friendly and laid-back. The view from our terrace was outstanding, and you could either sit on the terrace and have a drink, looking at the ocean, or go down to the pool/hot tub and look at the ocean. At the same time, you have a view of the endless parade of people and pets streaming north and south on the boardwalk. We will definitely be back.\n\nReview 12:\nWe couldn't have been happier with this hotel (well maybe if they had free wifi, but small matter) and the folks that staff it. The location was perfect for our beach-loving, food seeking, and early morning latte- needing family. The building is not fancy, but is very, very nice. And their customer service is top notch.\n\nReview 13:\nThis is a beautiful location at a compromise. We stayed in the Executive suite room. The neighbors on all three sides were audible. It was disturbing to hear the upstairs occupants walk the length of their room at night. When we stay in a hotel quiet only comes second to the bed comfort and luxury. Unfortunately, this hotel left much to be desired. The bed was too firm and pillows too large and hard. The bed sheets were very scratchy and stiff. The brunch/breakfast was completely inedible. The pre-made \"omelet\" was a salty nightmare, the waffles were rubbery under the heat lamp, and the fruit was fermented and soggy. For a hotel with only 4 levels (including the garage) the elevator was excruciatingly slow, at least the stairs were somewhat accessible. The hotel does not even come close to having the right number of bike for it's occupants to rent. The only redeeming quality of such an over priced hotel was the friendly staff. Needless to say we will not be returning.\n\nReview 14:\nAfter looking for hotels in the SD area, we decided on Pacific Terrace, eventhough it was over priced, we wanted to enjoy the the beach instead of staying in downtown. The overall stay was \"okay.\" The staff was very friendly, and the continental breakfast was alright, not great. What really bothered us, was the AC. My husband likes it very cool in our room, and the AC was not working properly, and it would get up to 82 degrees in the room. We called an had this worked on 3 times within 2 days. I would have appriceated if they offered to change the room, but they did not. The AC was still not working properly, upon our check out. We told the front desk upon check out what had happened during our stay, and she just smiled and said \"sorry.\" Which leads me to beleive that this might be a common problem. I would expect staying at a pricey hotel, prolems like this would be handled better.\n\nReview 15:\nWe stayed in room 114 with partial sea view. Walk directly to pool, dining room and nearby restaurants.We parked on the street and saved $20/night - lmited spaces but no problem in March. Very professional and helpful service. Bikes, movies, beach gear included at no extra charge. Rooms are handsomely decorated with the latesd high quality HDTV, DVD gear. Its worth every penny. We would return. Especially good for kids who like the pool.\n\nReview 16:\nThis is everything that the other reviewers have written. Lovely sea views, nice beach, good staff, great rooms but a bit over-priced for what you get. For 550 dollars a night you would normaly get a hotel with more facilities and a bit of soundproofing (very thin walls made for disturbed sleep). Also the additional 20 dollars for parking and 55 dollars tax meant a whopping 625 dollars per night. However, the room was clean, comfortable with a fantastic view of the ocean. The wine at 4pm was a nice touch. Breakfast was basic, the pool area is nice. There are a lack of up-market restaurants nearby. Tower 23 is quite good but the rest seem to be very casual/family orientated.\n\nReview 17:\nstayed here in august 09 one night as part of our san diego to san fran road trip anyone who has given this place 5/5 has pretty much covered everything that needs to be said so i will not add anymore. think maybe it was slighty expensive so have given it 4/5 for value\n\nReview 18:\nWe spent 3 nights at the Pacific Terrace - would have loved to have more time. We had a Presidential Suite right in the middle of the top floor. The suite was stunning and we loved the flat screen TV (also one by the tub) and the jacuzzi in the room. The view from the balcony was stunning. Afternoon wine is a nice plus and so is the breakfast - we simply got bagels and ate them in our room. Only down side was a large corporate function there - apparently the people go there the weekend after Labor Day every year and party till all hours of the night outside in the pool area. We don't know what they did in the inground whirlpool but the next day it looked gross and we wouldn't go in it. That aside, a really spectacular find and we'll return if we get the chance. For more info and photos see: http://www.weloveourlife.com/inns/sandiego.html\n\nReview 19:\nIf you have a toddler, this is the place to go. We just stayed for nine nights and had a ball. 1. Its family-oriented -- quiet overall (you aren't competing with drunken boppys) and private enough that when your kiddo cries you don't feel like you are waking the whole place. 2. Close to everything (restaurants, pharmacy, grocery store all walkable). 3. The staff is AWESOME!!!! 4. They provide breakfast in house (and delivery or take in every eve). 5. The provide pack-and-plays. 6. LOCATION!!!! Right on the boardwalk for long walks, and on the ocean for sand and viewing surfers. The hotel was quiet (towards the Northern End) but you could walk into action and fun easily. 7. The pool was nice and warm! Kiddo-friendly, and the hot tub too. 8. The staff is AWESOME!!!!!! (I know I said this before, but it needs repeating). We checked out the Coronado (beautiful but wildly busy), Paradise Island (you are really out of what is going on), Loews (terrible location)...no where is better than the Terrace in my opinion. I cannot wait to go back!\n\nReview 20:\nWe were extremely disappointed in the hotel. The employees were very nice but beyond that we could not wait to leave. The carpet was dirty and the bed was very incomfortable. When we initially entered the room it was stuffy and smelly! Our \"partial view\" did in fact have an ocean view but it was directly over the street and parking lot. There were car all night and all morning who were coming and going with music blasting and car alarms sounding. This noise was finally drowned out once the bars closed at 2am and the drunk students proceeded to light fireworks, scream and party within an earshot of our room. It was the least peaceful place ever and by far the least romantic! We paid about 30% less than the quoted rate and were angry about paying that amoun for the expierence we had. I can't imagine how livid people are that pay full price! Definately NOT worth the money!\n\nReview 21:\nWhat more needs to be said, then AMAZING. The location, right on the ocean, can not be beat. All of the staff are extremely friendly and helpful; and treat you as if you are the only customer. The pool and hot tub area is very nice, and overlooks the ocean. Rooms are large, nicely decorated, and very clean. Location is within walking distance of dining and nightlife. Easy drive to Sea World and San Diego Zoo. This is by far the nicest hotel we have ever stayed at. I would recomment this hotel to everyone, for any trip type.\n\nReview 22:\nWe were booked into the Diamond Head Inn across the road, but left after seeing the badly stained carpets and general filth in the rooms. On the off chance we called in to see if the Pacific had any rooms. Only one was available and Gerard did his best to screw down the price a long way to a point that we could afford. But alas, it was still out of our reach for a 6 day stay. But after offering us some snacks and a drink (all free), Gerard then phoned around and got u an excellent rate at the Dana Missionary Bay. Now compare this with the Diamond Head who offered no explanation or apology for their disgusting accommodation and no help with finding anywhere else. Once again a very special thank you to Gerrard McNearney for the time, patience and help he offered us, even in view of the fact that we were unable to afford the lovely room he had reduced for us.\n\nReview 23:\nFamilies beware! Family suites that cost 485$ + tax per night are sold ocean view. There are four family suites: two are 1/4 ocean view and 3/4 beach bathrooms view or tall building view. \"Private patio\" actually seats you in the street with beach bums and parked cars. I was so excited about this hotel I booked 6 nights, money wasn't a problem. When I saw the accommodation I asked for alternative that was unfortunately unavailable. I left the same night and the front desk didn\u2019t seem to care less. I had to pay the cancellation fee of one night but my family including small children wasn't allowed to stay although it was 11 pm. So, don't go there unless you are sure to have a real view of the ocean, you don't have kids, and you don't happen to talk to the right person at the front desk.\n\nReview 24:\nA great location for a great hotel! We stayed for 5 nights in the beginning of May and we wished we could stay longer! All the good reviews for this hotel are true. We have 2 small children, and I am always concerned about the \"family friendliness\" of a hotel. This was a great hotel for the whole family. We got a great rate on Expedia, so we upgraded to a premium ocean view room. That took us off the first floor. You certainly cannot see too much from the 1st floor. The staff was great too! !\n\nReview 25:\nWe just returned from seven nights at this hotel. We traveled with our three children and all of us loved our time there. We have told everyone they have to stay here when in San Diego! The hotel is small, yet very nice, and close to everything. ; Seaworld, La Jolla, and convenient to get to I-5. The beach is great-and easy to get to. Breakfast was great, wine between 4-5 pm, extra towels and chocolate every evening, and the pool was almost as warm as the hot tub! Our view was great of the beach and boardwalk, I believe every room has a view of either the beach, the pool, or both. Staff was extra friendly and accomodating!! We will stay here again everytime we are in the area.\n\nReview 26:\nJust got back from a 4 night stay there. Absolutely wonderful place! Great location on the beach and close to everything in San Diego and close to La Jolla. The staff is very attentive and will go out of their way to make your stay great. There are many restaurants within walking distance that are very good. Didn't matter that there is not a restaurant on site. They will get food and drinks for you while at the pool. Breakfast is served at the hotel is and excellent. Pick the pool chairs on the right hand side. Much less windy. Highly recommend staying here.\n\nReview 27:\nAfter reading all the great reviews, I was really excited about staying her. Until I arrived. The staff was not helpful and pleasant the whole time I was there. In fact they seemed bored, yet acted put out if you asked them a question. The rooms were very DARK and dated. - valet service is pitiful, extremely slow - front desk attitude is unapproachable - couldn' t use the laundry facility because from 11pm - 4 am the one of the staff members tied up all of the washer and dryers doing his family's laundry. I made the wrong assumption that the paying guests should come before an employee doing his family's laundry. - the fitness room is in the creepy underground parking garage which the homeless seem to visit often and scared me to death - security is non existant here. Any one off the street can walk up to your room. The door keys are turned off. - I felt so very unsafe for the first time at a hotel - breakfast was such low quality and felt like a cafeteria. I would never stay here again!\n\nReview 28:\nI really would like to give some props to the staff at the Pacific Terrace. One of the most impressive things was how you were greeted every time you came and left the building. Everyone was happy and friendly, and they even addressed you by name when you called the front desk. Pacific Beach turned out to be one of the coolest beaches around, with plenty of surfers and even kite-surfers to watch from the balcony. Garnet Ave. shops and nighlife are right around the corner, tons of restaurants and even a CVS are right around the area, and I had a great time at Hennessey's down the way for Karaoke Night. They have some nice cabanas around the pool, too. The only thing I didn't care for was the kind of mossy green color of the building; even so, It's obvious when you go there that Pacific Terrace is THE place to stay!\n\nReview 29:\nI would like to say that the pacific terrace hotel has gone down hillI.If I was the owner I would fire everybody and hire new people. people that speck english lest speck english, in my room in room 213 in the morning It is a lot of noise I would look out side MY room guess who it isHOUSEKEEPING you would think working NO STANEDING AROUND TALKING LOUD .early in the morning this HOTEL SUCKS thank you I will never go back there again.the room stonk like a old wet rag there was hair in the tube and snik the trash under the bed too. DUSTY ROOM FOR ONLY 265.000 PRICE LESS\n\nReview 30:\nDito! Just read the other reviews, nothing else to add other than I agree. Spent three days with my familly incliding two small kids. Great staff, great location, great rooms. Breakfast was plentifull in a fun environment. Check out at 11AM, but we were given keys to parking and hotel bathroom as well as towel tokens, so we stayed till sunset! Pacific Beach is a hippy/surfer zone, plenty of local shops and eateries. This hotel is a diamon in the rough!\n\nReview 31:\nWe've been traveling to the San Diego area for years and this ultimately is our favorite hotel and location. The staff is more than accommodating, the rooms are beautiful and the location is great. Don't miss the 2 for 1 happy hour!\n\nReview 32:\nWe stayed in the one bedroom Family suite with our two small children and it worked out perfectly. The beds are very large and cannot be moved against the wall so we did not let our toddler sleep on the bed however we were able to get an airbed for $15/day and a crib free (graco pack n play) from the front desk. There is plenty of room for both in the bedroom and allows you to stay up and watch tv on the huge hdtv in the living area. Beautiful hotel, awesome beach location, adequate breakfast of fruit, pastries, yogurt, juice, etc. and the most freindly and helpful staff. Once you stay you will be emailed a survey and they must take the results seriously because the staff are so happy to help. Fresh baked cookies every afternoon and lemonade and wine. The room service was fast and tasty. We had a great view of the ocean and the tiki torches surrounding the property from our first floor accomodation. The pool was warm and not over crowded. We would definately stay again and recommend for all travellers including families with small children.\n\nReview 33:\nThe staff at this hotel really made a difference, and it didn't matter whether it was the front desk attendant, a maid or bellhop. Everyone had a smile on their face and was very willing to help. The rooms and pool/spa were kept clean, the beds were very comfy, and the ceiling fan as a nice touch. Breakfast at the resort was very convenient and well worth it. Parking in the underground garage was extremely convenient considering the parking situation in PB. You really couldn't ask for a better location either, right on the beach! A short walk down the \"boardwalk\" led to many restaurants and shops. I took my daughters to experience the laid-back Southern California lifestyle and they haven't stopped talking about it. I usually do not return to the same place twice, but I can't wait to schedule a return trip!\n\nReview 34:\nWhen I found out that I was having back surgery, I had my daughter book me the \"nicest room in San Diego\" for a mini-vacation. While recovering from surgery, my girlfriend always says, remember how you felt in San Diego. We stayed in the room the whole time, ordered room service and ate on our balcony. There is no reason to leave your room! Thank you for getting me through the most painful experience of my life. I look forward to a quick recovery and return.\n\nReview 35:\nThis is an all-around great hotel. The location is perfect, up on a cliff above a really nice beach. You can walk 2 blocks and you have several restaurants/bars to chose from. The staff at the hotel is very friendly and helpful. The rooms are comfortable and quiet. We did pay for the \"ocean view\" room, but we had an ocean view off of our balcony. I believe all of the rooms have an ocean view. For this price (I paid $100 a night), this hotel is hard to beat if you want to stay in Pacific Beach. I will definitely go back, and recommend this hotel to others.\n\nReview 36:\nWe stayed three nights at the Pacific Terrace. It is in a perfect location. The view from our room was wonderful. We really enjoyed the pool, especially the cabanas which are no charge. The staff were very pleasant and helpful. I was however a disappointed in our suite, an upgrade which we did not pay for. I thought it was little tired especially after reading all the rave reviews about the rooms. Perhaps I was expecting too much. We enjoyed our stay and we would return.\n\nReview 37:\nThis hotel is fantastic. On arrival we where greeted by friendly, efficient staff; including a very helpful concierge desk. The rooms were exceptionally clean and all had full or partial ocean views. Rooms were fully equipped with Ipod docking station (nice touch), large LCD TV, safe, separate sink from the bathroom to make dressing easier and clean comfortable beds. Large bathrooms, with an abundance of clean fluffy towels and toiletries made for a comfortable start to the day. Fresh fruit and water were left in the room each day and there was a fully loaded mini-bar, if needed. They offer free wine by the pool for one hour each day (mid-afternoon), which is a great opportunity to meet your fellow guests. The small pool is clean, with sun loungers available and the view overlooking the Pacific Ocean is gorgeous. Would not hesitate to return if in San Diego. Top tip: Take the tram (train) to the border for a day and visit Mexico. The journey is only 40 mins and the trains are very frequent.\n\nReview 38:\nArrived October 29 to a great room and a free arrival glass of wine. Stayed at the hotel 6 nights and seven days. Staff was fabulous and always went out of their way to offer special litle things to enhance your stay. The room, view and staff and location all added up to one fabulous stay for total relaxation.\n\nReview 39:\nBooked the hotel room on short notice based on customer reviews and proximity to the ocean. Wanted to be able to walk to the beach with my kids. There is no way I could have been happier with my stay. The hotel looks like it was recently remodeled and everything is beautiful. The room was gorgeous and the balconey had a perfect unobstructed view of the ocean. My kids fell asleep to the sound of the waves. The staff was exceptional, even calling the room to make sure we were settled and everything was to our satisfaction. Turn-down service and chocolates. Huge fresh basket of towels by the door in the morning - without even having to ask for them. Wonderful breakfast selection. Pool right above the beach so you could see and hear the ocean while you swim. Free parking. GREAT GREAT GREAT Can't wait to go back.\n\nReview 40:\nwe had a great time in Pacific Terrace. We were on honeymoon and they upgraded our room to an amazing junior suite with a partial ocean and pier view. Great service with on demand afternoon maid service (and chocolat offered in room every day in the afternoon). Convenient possibility of dining in room ordering food with affiliated restaurants (good if you don't feel like going out one night) offering a wide range of food choices. They gave us also the chance to keep a surfboard in a secure lot in the garage, although the hotel should pay more attention to surfers' needs especially for the fact that getting in the garage again with a longboard can be sometimes difficult if you find the door closed and have to walk up to the lounge all wet... Very good complimentary breakfast and a nice swimming pool.\n\nReview 41:\nI really wanted to stay at this hotel but when I called to reserve a room, I was shocked by the lack of knowledge and professionalism of the reservationist. First of all, you are put on hold for about 5 minites before they connect you with the person who takes the reservations. Secondly, the person who takes your information can barley speak english and is unfamilair with the specials or even what rooms are available and when. Essentially, it is obvious that the staff is untrained. Too bad because I would have spent alot of money at this hotel and now I'm looking somewhere else. Hopefully, I will find a hotel where the staff speaks english and is somewhat educated in the hotel business.\n\nReview 42:\nGreat Hotel! After our 3 night stay here, we traveled to Las Vegas and stayed at the Bellagio - The Pacific Terrace was every bit as comfortable as the Bellagio. The staff was very friendly and helpful. Very clean. The rooms are spacious and very comfortable - flat screen tv's too. Cool location with easy access onto the beach or to decent restaurants.\n\nReview 43:\nNice rooms, great location right on then beach, and walking distance to lots of good restaurants, easy parking, and very friendly and helpful staff. Definitely on the \"stay there again\" list.\n\nReview 44:\nThis Hotel has the best staff I have ever seen , they make you feel like you're part of their Family , you will love to stay in this place and I bet you won't want to leave !!!!!! We can't hardly wait to go back , congratulations to all the Hotel Staff , you are the best . The location could not be any better , close to everything .\n\nReview 45:\nThe room was great. We had originally rented a room with no view thinking that we were going to be in the room only at night, but upon arrival they offered us a better room with partial view and a balcony, for 15$ more a night, and we were really happy with that choice in the end. Sitting on the balcony having a glass of wine while looking at the ocean was awesome. We rented bikes from the hotel, which was great! Not far from La Jolla, the zoo, the bay, Gaslamp district. Great restaurant for breakfast near the hotel, since I don't eat much for breakfast, it wasn't worth for me to pay for the breakfast buffet. The room was big and bathroom as well. I would stay here again and would recommand the hotel to anyone: Families, couple, friends! The staff was so friendly!\n\nReview 46:\nLocation was great, as advertised. The rooms were very comfortable with a wonderful ocean view. Nice flat screen television ( not that it was needed ). The breakfast buffet was a great value !!! Much better quality than you would receive at a continental breakfast. Staff was very friendly without being overwhelming. Beach front was best in area. Will definitely return ! !\n\nReview 47:\nLiked the hotel. Loved the location. We walked down the beack for our morning coffee (though they have fine coffee in the rooms) and enjoyed that. We've paid much more for views that are not that nice. Here's my tip. If you should go there on an unusually windy night and you can't sleep all night because of a mysterious noise- it's the patio furniture. My only complaint about this hotel is that they did not inform us of this and I lost a night of sleep. It was an unusually windy day and the other nights were quiet. Overall: nice hotel; good value.\n\nReview 48:\nWe stayed here for three nights in October with our two children aged 4 and 9. Whilst the saff were very friendly we found the standard of the accomodation disappointing.We paid a high rate for a family room and the first one on the ground floor was quite shabby, fridge on mini bar did not lock. To be fair we complained and were moved to a second floor executive room which was much better. Breakfast was disapponting. Small area to sit in(better to take to your room.) Communal areas in stairs needed refurbishing and according to the children smelt( altho I do not have good sense of smell). As I say staff friendly, location good, hotel expensive for level of accomodation offered in the experience of our trip (four differnet locations)\n\nReview 49:\nSpent 4 nights at the Pacific Terrace Hotel in mid-February. Fantastic view from room and balcony. 3 and 1/2 mile walkway on beach goes right by hotel. Nice places to eat are close. We enjoyed Jordans and World Famous. The staff is uniformly friendly and helpful. Only suggestion would be the opt for a third floor room if available which would give the best view and the most privacy.\n\nReview 50:\nIt gets a 5 rating, mainly for the staff. The hotel is clean and updated, but you could probably get a nicer hotel with better views in San Diego. The staff, however, makes this hotel a great experience! I took my husband here for his birthday, and the staff treated us like VIPs. They are so friendly and accomodating, but in a laid back way (not a creepy, overeager way). It's in a quiet location, but a short walk will take you to some cool restaurants & bars.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32684, "query_start_index": 32686, "query_end_index": 32686, "truncation_seperator": "... 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{"id": "299199", "pid": "299199", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIntercontinental Singapore gives a great working environment and caters also the needs after work. Club Lounge offers fine food, drinks and nice staff. The gym is well equipped and the pool also offers a lot of relaxation. Bugis Mall is next door. Nice place to stay in Singapore\n\nReview 2:\nStayed 3 nights with wife and 2 young kids. The location of the hotel is perfect. It is connected to the Bugis Village Shopping Centre with plenty of F&B outlets and tons of shopping. There's plenty of local hawker fare as well all round the hotel. The Bugis MRT is accessed directly through the shopping center. With the MRT, you can get to anywhere in Singapore. If you are driving, parking is free and you get to park in the underground car park of the shopping centre. The hotel is the typical InterCons with well appointed rooms and good service. Will definitely return.\n\nReview 3:\nWe had a terrible experience at this hotel and the rooms are old and small. I would not recommend this hotel. There is better in Singapore. Advice: Book a room at the Marina Mandarin. The rooms are larger, have a balcony and closer to the city (better views too). See my review for Marina Mandarin. Downfall: Food, service, rooms.... the stay was ordinary. Food esp. was bad. Dan\n\nReview 4:\nThis hotel is very nice. Brought my 2 boys for a vacation and stayed at the Intercontinental Singapore. Got this from Hotwire.com so I did not know what to expect. Decided to get an upgrade and get Club privileges and it was worth every cent. I Recommended it to friends and they were also happy.\n\nReview 5:\nA little feeling that I do not have my own private when I was at the first floor because there are many people use the first flow of the hotel as their short cut or free toilet.\n\nReview 6:\nHaving booked two rooms for two nights we were pleased with the efficient and personalised pre-arrival emails but on the ground there were several poor features of this stay. First the reception clerk was very cold, unwelcoming, slow and seemed more concerned at trying to sell me up to the next class of room (Club Level). Secondly, the rooms were ok but showing signs of wear (desks, room items such as trays, wardrobes) and incompletely kitted out with amenities. Thirdly the pool area was slightly scruffy and it was hard to find a pool towel that was not torn.I was most surprised. Finally, being off-season there was no pool bar but a telephone service..the problem was the phone worked once then went dead. So the negatives out of the way, the location is good and main lounge area has a sense of gravitas. The breakfasts were fine. I will not be going back. Verdict: Must do better!\n\nReview 7:\nStayed for a Work conference for 3 days. Great service, and the most comfortable bed's i have ever slept on. Great location. Restraurant is a little expensive, try the coffee shop down the road for breakfast, much better value for money.\n\nReview 8:\nI stayed here for Free due to some inhouse promotion. Overall service is good, got check into the room that I can see the Fireworks without asking them to do that. Clean and luxourious hotel, but expect the service to be 5 stars but would think its at most 4. The checking out took way too long! A long queue quickly formed, would have expected it to be much faster for a 5 star hotel.\n\nReview 9:\nBooked a room wanted to check in at 9am and check out at 9pm the next. They wanted to charge me three nights for the privelage! Three other hotels in singapore charge 1/2 night extra including, fullerton and pan pacific which I booked. Greedy hotel and little regard for regular customer.\n\nReview 10:\nThis was our 2nd visit to the hotel. During our 1st visit, we were upset with the service and the long waiting time of an hour to retrieve our reservations that we immediately cancelled the stay. It had been a year and we presumed the service standards would have been raised so we decided to stay at the hotel for the christmas weekend given the good promotional rates. We arrived at 3pm which is the official check-in time and yet, we were asked to wait for another 45 mins because the room was not ready???? This explained the unusually large crowd at the hotel lobby with many guests hanging around with their bags. The guest relations officer offered his apology (half-heartedly) and promised to extend our check out time to 3pm, which was not arranged. The bottomline is very poor service and it is extremely disappointing.\n\nReview 11:\nThe service at this hotel was second to none. My daughter fell sick while we were there, and not only was the in-house doctor excellent, but the staff rang us after his visit to check on her progress. They even sent her a complimentary tray of fruit and chocolates to help her feel better. You only had to stop in the foyer and look confused to have someone run up and ask if they could help ... For such a big hotel, the system it had in place to make an individual guest feel wanted was outstanding. The appointments are great, the position is wonderfully central and the food is good. It's not exactly cheap, but you feel that you're getting your money's worth. I'd recommend it to anyone.\n\nReview 12:\nLocated right in the middle of a busy shopping area, the Intercontinental surprises you with the levels of efficiency and courtesy extended by the staff. The gym is pretty well equipped and the swimming pool quite decent for a regular traveller to get their daily fill of exercise. The queen sized beds are the most comfortable, with the special cushions ensuring that you get more than a good nights sleep. Though I'm not extra finnicky on the room size, the toilet and the bath area really do justice to the reputation of the hotel. In-room dining choices are plentiful and for a little extra money, the 24*7 wi-fi service and the complimentary breakfast and bar usage make sure that the value for money proposition gets further strengthened. From the front office to the room service to the bell desk, a customer feels like a king in the various touch points within the hotel. Proximity to the CBD also makes it a great value proposition for the business traveller.\n\nReview 13:\nMy fiance and I stayed here for four nights in December. We got a great rate for a basic room by pre-paying online. The hotel itself is excellent. Our room was clean and spacious, quiet, and the bed was very comfortable. We didn't eat at the hotel very much, as there are many other food choices nearby, but we had several excellent drinks in the lobby bar - best lychee martini I've ever had. I highly recommend this hotel for both its quality and location. It served as a great base for exploring Singapore.\n\nReview 14:\nIt took 3 receptionists half an hour to check me in - even though I was the only person in the lobby. Nobody explained the facilities or even seemed like they knew what they were doing. The room I ended up with (424) had a small yard outside and then a concrete wall 6 feet away - no batural light. Whilst the staff were polite they seemd to have no comprehension about how to actually do anything. I travel a lot (IHG Priority Club Platinum card) and this is the worst IHG hotel I have ever stayed in (even worse than Holidaty Inn Express) - go to the Fullerton\n\nReview 15:\nThe hotel is located at the Bugis Junction which is quite handy for some local cuisines. The room is good and the club floor lounge is very nice. Overall it would have been better if there is free internet access in the room as well. The hotel is within the expectation of the price we paid.\n\nReview 16:\nClub area needs to have more staff and much more of them. They run out of food tonight and could not service the number of people in the club area. Someone should tell them its Christmas and put on more staff and food . Just joined the Ambassidor Club and are starting to wonder why? Very slow service is this really 5 stars? The receptionist could not care less, take a good look managers, I think you would be horrified if you knew what was going on, or maybe you do.\n\nReview 17:\nHotel is close to Bungi Station. We didn't get the category we'd booked. Very very long walk to town house rooms, lots of up and downs (lots of stairs and floors). Not very clean, especially the bathroom. Outdated Room and Bathroom. Rooms are very clairaudient. We had a room with no view. Pool is very small.. Staffis not very friendly.\n\nReview 18:\nThis hotel will not disappoint, truely high standard,nothing is too much trouble.Late checkout given 1400 without question.Great location connected to Bugis Mall and only $3.00 on MRT BUGIS from Changi Airport. Well Done.\n\nReview 19:\nThe hotel and staff were great. Excellent service. Escorted to my room at checkin. I travel to Singapore quite often and, as you know, it is almost always a bit warmer than comfortable. So cold AC is important to me. I hate when I get back from a long day/evening/night with customers and the room is hot because house keeping turned off the AC. I was there for 2 nights and it happened both nights even though I asked the front desk to \"please make sure\" it didn't happen, with a reminder after the first night. I was pretty upset the second night. They also missed my wake up call one morning as well. So nice hotel and the staff try, but it seems they just miss on the (important to the customer) details (at least this time). At checkout I spoke to the manager and his only consolation was giving me his card and telling me he would take care of me next time -we shall see whether that was sincere or a \"get out of my face\" gesture.\n\nReview 20:\nFor under CAD 200 per night, this was good value for a Singapore 5 star. The location is very good. Walking distance to many attractions and attached to a (rather bland) shopping mall and subway station. Doorman and bellhop service was very good although the reception desk agent was obviously unwell or troubled that day. The room was pleasant and attractively furnished although wear and tear was starting to become noticeable. The marble-clad bathroom was nice and well-stocked. Didn't even open the mini-bar. Thought about having breakfast at the hotel until I saw the eye-watering prices for their standard buffet. Upon check-out, I left my cell phone in my hotel room. I had already gotten into my taxi when I told the bellhop and he raced to go get it. I had my phone back in my hands in mere moments.\n\nReview 21:\nI liked everything about this hotel except for the check in area. it was ok but had low ceilings for a lobby. the hotel has a great lounge area but because of where the main entrance is you don't walk by it. they should reroute the entry to give it a more luxury feel. nicest part of room was bathroom. tv was flat but awkwardly small\n\nReview 22:\nVery nice Hotel , great restaurants and excellent service , as should be expected by top level hotels in Asia. Stayed here many times and always feel good about it . Only draw back is location , a bit out of the way. Rooms are of good size , even the standard room , as is the bathroom. Bed is comfortable. TV channels in English , unfortunately somewhat limited.\n\nReview 23:\nThe location of this hotel is perfect, as we love the Bugis area. The staff are excellent. The meals are delicious. We stayed a week after a relaxing holidays in the Maldives and when we arrived we were shown to our corner suite and adjoining room. I couldn't fault this hotel. We are a family with four young (well travelled and well behaved) children and this hotel was just perfect!\n\nReview 24:\nOne of the very best hotels in Singapore, walking distance from Suntec Shopping Mall and nearby by Bus Station, wide range of restaurant accross the area. My room is amazing, computerised and with wide screen plasma TV (although I'm not using because I'm out all the time, sound protected room, you can't hear anything from outside, breakfast is yummy with wide range of food selection from Asian to English etc... Bar is good, staffs are very friendly and fluent in English. When I will come back in Singapore... I will stay again in this Hotel. I'll be home to Philippines soon today and waiting for my flight. Regin Lagaac, Cambridge University nhs Trust, UK Contact me: Regin Lagaac, Clinical Nurse Specialist, Cambridge University Hospital, UK rlagaac@aol.com\n\nReview 25:\nStay at this hotel 2 nights we felt very pleasant. It was really a good hotel that we have ever stayed. The reception staffs were really pleasant and helpful. Our room was large with a comfortable king size bed and clean. The location was excellent, very comfortable.Breakfast was delicious and served on time. Overall everything was good . We will recommend this hotel for my friends.\n\nReview 26:\nHeading says it all, we were lucky to spend 4 nights at this hotel in a club room. The service was terrific and all at a great rate. I received a quote direct from the hotel which was better than anything online. When we arrived everything was terriffic from our luggage being delivered to the room without asking our name to our check in at the club lounge, then once we had a drink they took us to a room, and what a bed. Towels changed 3 tiimes a day, great food in the lounge all the staff were great, only down side is the drinks in the Victoria bar were a bit expensive, but I think that goes for all hotels in Singapore. Would deffinately stay there again\n\nReview 27:\nI stayed at the InterContinental during my first visit to Singapore on a business trip back in Nov 2006. This is a really nice hotel, classic design with a fantastic decor throughout. The room I was in was large, well decorated with a nice on-suite bathroom - it had all the conveniences I needed. The location is nice - not far from a metro station and with quite a few restaurants near by. The resturant in the hotel was really nice, they serve a great breakfast selection and the mediterranean food I had one evening was good too. The staff at the hotel were really good.\n\nReview 28:\nAs you would expect from an Intercontinental, the hotel is immaculate, well located and the staff are extremely helpful. I find no fault with anything in that regard - however in direct contravention of at least 2 of its own green policies, the hotel serves Shark Fin Soup in one of its restaurants. I left a letter for the manager expressing my distress at this, and have heard nothing back - I would expect better from them. I won't stay here again unless this item is removed from the menu.\n\nReview 29:\nAfter reading previous reviews i was very dissapointed. Ive stayed at the st regis, mandarin oriental, and the conrad all in singapore and have to say the Intercontinental singapore is not in the same league or even close to these other hotels. I cant think where all these previous good reviews have come from. I stayed on business for 3 nights in a club room, the club lounge was a joke, staff rude, and on your case for the littlelist charge that went over your allowance, the rooms are old, dirty, and with no great views at all unless you like like looking over shopping malls. Had a meal in the chinease in the hotel very poor, cold , boring,no wonder there was no one ever in there. I travel on business from the uk most months and have to say this is one of my worst experiences and would never stay here again a massive let down.\n\nReview 30:\nWe didn't get into the hotel until almost midnight & checked out the next day but the room was very comfortable & the water & fruit left in the room was a lovely touch. The breakfast was grand probably not as nice as the Fairmont but it was still enjoyable. The best aspect for us was the club lounge; I had read on here to ask for an upgrade to use the club lounge and I did it cost $100++. For this we had access to: breakfast, afternoon tea & cocktails. It was just great value & a great facility for us to use. Our flight didn't leave until 11.10pm so we had a walk around came back & had high tea, had a lovely swim & lounge at the pool area & then after showering we had champagne & hors d'oeuvre before heading off to the airport for our hideous 13.5 hr flight to London!\n\nReview 31:\nWe stayed in the Junior Suite under the hotel's 14 Anniversary Promo. The size of the room was really spacious for my 2 young kids to run around in the room. The hotel and room was sparkling clean. Recommend to pay for the facilities in the club lounge too. The service by the staff was truly excellent and my family was given very personal service by the staff at the club lounge. Overall experience in this hotel is excellent and will definitely stay in this hotel again.\n\nReview 32:\nThis is a flagship hotel for the chain and it shows. I stayed for only two nights but both were excellent in every respect in terms of the time spent in hotel and room. The restaurants are extraordinary. The location is literally right in the middle of the best shopping district and seconds from business and entertainment mecca. The rooms are literally worth twice what they charge. At the higher level, the concierge service is incredible, including a lounge that makes the finest first class international airline lounges look bad. All the glamour and quality of Raffles, Singapore's best known (and close) hotel, but $100 a night less expensive -- for a vastly higher level room.\n\nReview 33:\nI stayed at this hotel and I have to say I was quite disappointed about it, I don't think that it can be considered a real 5 star hotel because it has some critic issues: the room is small and noisy, it's very sad that in a very pricey hotel you wake up during night sleep because of the extreme noise of the water flush from the bathrooms of the rooms near yours, curtains are poor and they can't block the morning sun properly. Breackfast is nothing special and so is the location.\n\nReview 34:\nMy wife and i go away each year after christmas and experience new years eve in a different place. This year we picked Singapore and what a mistake. We stayed at the intercon and when i made the booking in July i emailed them to ask what events they had for new years eve. They said they had not yet fixed them but would email us when they did. Numerous emails later still no news then when we checked in we were told that they do not really have a big party but that the resteraunts close at 11pm and they have a \"countdown party\" as they are concerned about guest safety?? So good we went to bed before midnight. If they had told me when i booked i would have gone somewhere else.\n\nReview 35:\nRooms are excellent and of the highest quality. The service is extremely attentive. The pool is open air and first class. The gym is a little small for such a large hotel. I had access to the executive lounge. This is well worth doing as it includes breakfast in this exclusive lounge and there is top quality snacks and free drinks in the early evening. Drinks are expensive in Singapore and so this is well worth the modesst extra charge for the upgrade. The hotel joins the Bugis Junction Mall which has mostly teen orientated shops. It is also a main metro station. Across the road are some great local and other Asian restaurants. Cheap and very good. You will get a good inexpensive meal there.\n\nReview 36:\nArrived morning time in Singapore but the staff were so friendly and had no bother checking us in early. The hotel was immaculately clean. The rooms were luxurious and the attention to detail made this hotel very high-quality. Had a buffet breakfast in the hotel, great choice and the quality was excellent. Staff were so attentive and could not do enough to help. Singapore is a great place to visit and our stay here made it special!\n\nReview 37:\nWe stayed here before and were excited to stay again if only for one stopover night. Location is excellent and the bedrooms are gorgeous - the beds have those undersheet duvet things that exude luxury. Buffet is full of options and the pool lovely with the most beautiful day beds to lie on. Staff friendly and helpful. Just love the guys who open the main door and call the taxis.\n\nReview 38:\nWe had a terrible experience at this hotel. -Concierge booked wrong car from the airport to the hotel, not big enough for the family -No extra bed available despite our booking -Club IC lounge very busy, always wait for the breakfast table -Club IC lounge staff rude, arrogant, unhelpful, unfriendly -Rooms bit dated -No pool bar service -No free bottle of drinking water even in Club IC rooms The location is good. Last year we stayed at the Conrad, much better!\n\nReview 39:\nStayed for a week on business. The hotel is conveniently located -- i.e., walking distance to offices; you walk out the back door to a shopping complex and a basement of restaurants. Walk a few blocks to the exotic alleys of restaurants serving more diverse cuisine. Subway is also in the same shopping complex. Very convenient! The room was clean spacious, including the bathroom. No complaints. I had a great stay. I would recommend to both business & leisure travelers.\n\nReview 40:\nWhere do I start? We booked one night at the Intercontinental Singapore to stay in one of their Shop-House Suites, complete with Executive Club Benefits. Upon arrival at the beautiful and newly refurbished Club Lounge, we were warmly greeted by two extremely polite staff members, who swiftly checked us in. We were informed that we had received a room upgrade compliments of the hotel, and we were now in a \u2018much larger suite\u2019. After being escorted to the top floor of the hotel, large double doors greeted us with a small sign reading \u2018Presidential Suite\u2019. In disbelief, the doors were opened, and sure enough we were there, staying in the one and only, Presidential Suite. Decked with traditional fabrics, and a mix of Chinese and Western furniture and antiques, this really was luxury at its best, complete with large sitting room, a huge four poster bed, an enormous spa bath and our very own personal sauna. With an exceptional room, faultless service, and wonderful afternoon tea, evening cocktails, and breakfast all served in the Club Lounge, this really was a stay to remember; a late check-out to 6.00pm really was the \u2018icing non the cake\u2019\u2026\n\nReview 41:\nGood location and the rooms are nice. There is a metro station alongside the hotel which makes transportation even easier . The staff are truly the highlight as they are so friendly and wonderful. They were very helpful and go above and beyond.\n\nReview 42:\nI booked 2 nts at this hotel as a mystery deal on Wotif.com.au for about Aust$160 nt including breakfast. It was a special weekend (Fri/Sat) price and is usually twice this amount. Check-in was swift, but very welcoming. My deluxe room on the 4th floor was very quiet, large, comfortable and elegantly furnished. Traditional decor style. The bed was huge and extremely comfortable. The bathroom had bath and separate shower. Nice toiletries and bathrobe. Unfortunately the curtains didn\u2019t block out light while sleeping - the room was light even in the middle of the night. The breakfast buffet in the Olive Tree restaurant from 6am was wonderful. Very friendly and attentive service, huge cups of coffee. Extensive range of food from asian and western choices. Housekeeping was prompt. The location is great - attached to Parco Bugis Junction shopping Centre and easily accessed from Bugis MRT Station. The lounge area and reception is elegant and beautifully furnished with asian antiques. This is a quality place to stay and I would return if I could again get this excellent price.\n\nReview 43:\nA great hotel. Room Fantastic. Bathroom great! The breakfast amazing - pancakes with chocolate!\n\nReview 44:\nWhat distinguish most is the kidness of all the hotel staff and the quality and variety of the buffets, breakfast and launch. It is very well located, close to Bugis MRT station and walking distance from the bay area. I would just advice housekeeping to do a deeper cleaning and take out any used glass or dish.\n\nReview 45:\nWe stayed here with our 2yo son and parents in a separate room directly accross the hall. Plenty of space for roll out bed and was able to be a bit separate from the King bed. We stayed in a club room which enabled us plenty of space. The staff were excellent and very very friendly. Nothing was too much trouble. Thanks Anna and Emmanuel. Everyone loved our son and spent time talking to him. Plastic cutlery was arranged as well as a highchair. The lounge was great for relaxing in and spending time together outside our room(s). It More comfortable than 5 of us in a room and wonderful food. I highly reccommend this hotel for families. Especially the club rooms. The MRT is close by as is a cold storage for any extra snacks. The pool area is basic but still very nice. More for lounging by than children playing but it is ok. There is a childrens pool . We will be back\n\nReview 46:\nThe hotel is awesome. It is luxury. I can't say enough about the breakfast that was included with the room price! WOW! Great food. The only thing I didn't like was that the Chinese Restaurant in the hotel closes for a few hourse between lunch and dinner. That was inconvenient. Staff was helpful, rooms were large and clean, food was good. What more can you ask for? The hotel is a little far from Orchard Road, but not too bad.\n\nReview 47:\nThis is a nice hotel, upon i arrived by taxi someone open the door for me, help me with the luggages and straight-away show me to the reception to check-in, the room is nice, clean and tidy. Service was fine, staff is friendly and always show me with a smile. Just the problem during my stay is need to wait very long for the taxi, other then that everything is ok.\n\nReview 48:\nThis was our second stay at the IC in Singapore and once again it was a good choice. IC is attached to the Bugis shopping precinct and MRT Station, which makes it easy to shop for fruit etc and easy to get around. The service is friendly and efficient, housekeeping is quick and thorough. Food is good but expensive in the in-house eateries. Beds are great, shower is superb (!) and the rooms are quiet. Being the IC you pay for the quality of the place but we don't think you get much value below $AUS250 per night in Singapore and for that extra money you get a very good hotel.\n\nReview 49:\nAll round this is an excellent hotel in a good location with good size rooms and high service levels.We used the hotel limo airport collection service which was well worthwhile .Met at aircraft gate helped with baggage and car directly to hotel and our room where we were checked in, brilliant service after a long flight . Very good breakfast and nice outdoor pool.\n\nReview 50:\nAn Oasis in Singapore. We arrived after midnight with a regular room reservation. The reception desk suggested we upgrade to the club floor. Because we were tired and were going to have breakfast in the hotel anyway we agreed. It turned out this was the best money we ever spent. The club floor room was beautiful with a great view of Singapore. It had a separate shower and bath, great towels and bathrobes and the most comfortable bed. The club floor lounge was gorgeous. The breakfast was very good. The added benefits of having afternoon tea and early drink time made the lounge a great benefit. One night we over indulged with the great food at the cocktail hour and decided to miss dinner. The managers of the lounge made sure they knew our names and made sure we were always welcome. So while Singapore is a great City State, the hotel made the vacation special. We look forward to coming back next year\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27701, "query_start_index": 27703, "query_end_index": 27703, "truncation_seperator": "... 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{"id": "229151", "pid": "229151", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was an amazing hotel in a great location. The computers in the lobby as well as free coffee and tea was a plus. The room was large for European Standards. Service was great!. The location was wonderful, we walked to all the major sites including van gogh museum as well as Amsterdam Centraal Station. I would highly recommend this hotel.\n\nReview 2:\nThis is not a hotel that I would recomend to my worst enemy. Unfriendly staf that left us waiting for an hour (!) when checking in without explenation. The room was dirty, the bed broken (!) and there where blood stains on the sheets....we left of course after complaining. The staf refused to listned and charged us for the room...never been treated this way in a hotel before.\n\nReview 3:\nIf you intend to sleep, do not stay here. You'll be awakened by every footfall in the room above you and every noise next door. The house keeping is especially noisy.\n\nReview 4:\nMy sister and I decided to tour Amsterdam for three days and nights before we connected with our two week Holocaust Remembrance Tour. I have gotten in the habit of relying primarily upon Tripadvisors.com in helping me select a hotel. Tripadvisors and your followers did not disappoint me in the least in their reviews of Hotel Estherea of Amsterdam. The hotels central location was perfect as base for getting around. Although we decided not to get a room overlooking a canal, we did get a deluxe sized room with two double beds knowing that most standard sized European hotel rooms are considerably smaller than their USA counterparts. The hotel is charming from the outside, to the inside, and within our room. The front-desk staff was top notch, e.g. they were quite personable and exceptionally knowledgeable and accommodating, e.g. how to get around and restaurant recommendations. I would not hesitate to recommend this hotel to others, but more importantly, I would not hesitate to stay here again.\n\nReview 5:\nThe Estherea deserves all the kudos it's received on this site. I visited for four nights with my mom in late April 2009. You can't find a better location for being central in the city yet feeling like you have a quiet, beautiful canal all to yourself. There is a divine chocolate store about three blocks north named Puccini that's not to be missed. You can easily walk to the train station in 15-20 minutes for excursions out of town. The staff is friendly enough but not the highlight of the hotel. What is really cool and special about this hotel is the lobby and public space on the ground floor. I usually am never enticed to spend any time in such spaces, but the spaces are beautifully lit and furnished with lovely, warm items that make you want to hang out with a (free) cup of hot chocolate while you figure out your plans for the day, check your map, etc. Our room was spacious enough, and the place was always quiet at night The hotel is a little on the pricey side but really worth the splurge...all in all, it's pretty terrific.\n\nReview 6:\nI honestly cannot believe the high score at tripadvisor. I usually choose my hotels based on the ratings here at tripadvisor and have never been disappointed. However, Esthera did not live up to my expectations. The room (512) was tiny, with a tiny bathroom which actually has no space to put the towels (stored on a rack above the bathtub). If you want to take a shower you have to throw the towels onto the floor. The furniture had several cigarette holes, although it was supposed to be a non-smoking room. The rooms are noisy due to the lack of any sound insulation. Breakfast is an extra 16 EUR per person which I thought was included in the price, another bad surprise. Staff is not particularly friendly. Location is quite nice, which is the only positive thing about this hotel.\n\nReview 7:\nThis is a great, well managed hotel. It may be suffering a tad from it's own success in that the sense of astonishment I had the first time I stayed here simply wasn't there any more. I was on a deal that included breakfast and Wi Fi but had to remind the staff of this. The breakfast was a disaster - tables were not cleared, the buffet had been decimated and poorly replenished. Rooms are excellent but tight, typical of Amsterdam Central.\n\nReview 8:\nJust a short business stay in this rather romantic hotel. Nice location and good range of hot and cold breakfast in the morning at extra 16.00 Euro charge - which I think is a bit expensive. Rooms ok and clean mine was rather smaller but the flat screen telly was huge! I would say nice and cosy hotel, a bit too expensive especially if you are not part of any group they belong to. Book in advance on some broker website to get the best deal! There has been a list price of 300 Euro, my room was only for 130 Euro. So research the best deal before you book it! Enjoy your stay!\n\nReview 9:\nThe hotel has a great location. The staff are polite and very helpfull. The decoration is superb. Although the rooms are quite small, I would recommend this hotel for a great experience in Amsterdam.\n\nReview 10:\nWE chose the Estherea based on earlier TripAdvisor reviews and were not disappointed. My wife & I stayed for 5 nights in mid-July after completeing a Baltic cruise. It was fairly warm in Amsterdam and our second floor front canal view room (#210) had no A/C but the nights cooled off quickly and the provided fan helped considerably. We slept with open windows and although it could get noisy with canal boats and mopeds, it get quite quiet after 10 pm (11 on Friday night) so sleep wasn't a problem. It is a lovely, mostly residential/small offce area with loads of cafes and restaurants on Spuistrasse, the street behind the hotel as well as in the nearby Dam Square and Leidesplein areas. We especially liked the prix fixe menu at Luden as well as the more bistro-like Cafe Luxembourg. The hotel's breakfast was fine, better than many European hotels and 'only' eur14 (where many charge eur20 or more). I would definitely recommend this hotel based on its location and helpful, friendly staff.\n\nReview 11:\nWe have just returned from a three night stay at the Estherea. Having stayed there twice before we had high expectations and were a bit disappointed with the size of our room (411). There was barely any space and it had the smallest wardrobe we have ever seen....it held three coat hangers once clothers were on them!!!! To open the safe and the fridge we had to move the bedside table and although there were 20 lights in the room, it was very dark. The bathroom was very clean but very tiny. There was always plenty of lovely hot water but we could have done with more towels. Breakfast was very nice and there was an excellent selection of food. Having free coffee etc in the lobby was a bonus. It may seem that we are being fussy but the hotel is not cheap and we were expecting a room the same size as we had had on our previoius visits. The hotel is ideally placed on the Singel canal, minutes from Dam Square. Would we return, yes.\n\nReview 12:\nStayed for a flying visit a couple of weeks ago. The hotel was fabulous, check out the photos, we had a gorgeous room overlooking the canal. Staff were very helpful, the lounge and bar areas were great, gorgeous chandelier, could have just spent the whole visit enjoying the relaxed atmosphere of the hotel.\n\nReview 13:\nThis hotel is in the perfect location-2 minutes to Dam Square, 5 minutes to Anne Frank Museum, 10 minutes to the train station and siutated on the Singel Canal. We did not pay for a Canal view but when we arrived were told we had been moved to a Canal view room with no charge which was a lovely suprise. The room we stayed in (room 107) was quite small but it was decorated beautifully and the bed was really comfortable and the bathroom was gorgeous. The only negative thing about this hotel is that we asked for the password for the internet in our room but there is an extra charge of 10euro to use the internet for 24 hours. Also room service closes at 10pm, we rang at 9.55pm and were told we could not order anything (not a very helpful receptionist) other than that the hotel was really nice\n\nReview 14:\nStayed one night at this hotel with my mother. She had a smoking room, I had a non smoking room, as we had requested. Pretty expensive, 160 euros each + tax and breakfast (363 euros total). The worst thing was the noise from the neighbouring rooms and the lift just outside my room. Paper thin walls and very poor insulation. If I hadn't had my earplugs with me, I wouldn't have got any sleep at all. Very confortable bed, though. Both rooms were extremely cold and my mother woke up with the cold in the middle of the night. She had no idea how to switch on the heating. The staff was not particularly friendly, the blond woman at the reception desk on 17 February was very cold, distant and extremely slow. Pros: location and confortable beds, good breakfast. CONS: very expensive for what it is; TERRIBLY NOISY.\n\nReview 15:\nI carefully chose this hotel based on Tripadvisor reviews and other sources. I was quite disappointed (for the first time with Tripadvisor). We chose a canal view deluxe room based on other posts. I booked on their web site and paid full price, so I wasn't being \"punished\". The room (410) was quite plain, two small chairs and a small desk. You need to leave the bathroom to towel off. A shallow closet (too shallow for hangers to hang perpendicular to the wall) and no drawers at all. Bed and bedding adequate at best. This place is 2.5 stars - two for the room and an extra.5 for the lobby.\n\nReview 16:\nWe thought (logically)that by paying more for our hotel, we would be getting a higher quality establishment. What a disappointment! Our room was not big enough to swing a very young, very small kitten in, let alone a cat! There was no air conditioning and when we stayed - it was HOT The reception staff were stuffy and unhelpful I would not recommend this hotel and I will not return to it either.\n\nReview 17:\nMy wife and I had a great 5 night stay at the Estherea while touring Amsterdam. The location is fantastic - easy walking distance to museums and sights, restaurants and shopping, but away from the hustle/bustle of the city center. The hotel is clean, in good shape and the staff is very helpful. Our room was lovely with a great soaking tub and separate shower, and a king bed. I would definitely stay here again.\n\nReview 18:\nWe read many reviews on this site before booking and the Estherea Hotel really does deserve its high rating. We booked a standard room, which we did find quite small but we weren't intending to spend much time there so wasn't an issue. What was a problem were the decorators that started work next door at 7am, we mentioned this to reception and they offered us an alternative room (bigger and better view) immediately, no fuss or hassle. The hotel staff were all friendly and the hotel has a nice relaxed atmosphere, which was always a pleasure to return to after a hard day touring Amsterdam. The location is perfect and very central to all museums and restaurants, would highly recommend the Estherea and will definitely return again ourselves.\n\nReview 19:\nFrom the moment we checked in, we knew we made the right choice. The Hotel Estherea is lovely and the staff is wonderful. Our room faced the canal - very romantic. The room was beautifully decorated and much larger than we expected. The bathroom was huge and modern. The complimentary coffee/tea/sweets were a welcome indulgence at the end of the day. There are quite a few good restaurants and bars just around the corner, and yet, our room was quiet and calm. Most attractions are just a short walk away and the tram is nearby for the attractions outside of walking distance. One of the canal boats stops just about a block away. It is a perfect location.\n\nReview 20:\nEstherea Hotel has a great location, however the hotel stuff is very updated. Our room was really small, and the mattress was out of order at all. The staff was friendly, with the exception of the check-in lady that was really arrogant and unfriendly, and she charged a reserve of 600\u00e2\u201a\u00ac in our credit card without previous notice. We realized about that when we received a sms from our bank. Estherea could be a good hotel if they invest in order to update the stuff and they pick the right staff.\n\nReview 21:\nStayed for 3 days july 19 Clean hotel,but no tea or coffee facilities in room you have to go down stairs for a drink which is a bit of a pain when you first wake up. Also staff could be a bit more friendly what happened to a smile. No aircon in the room we stayed in (room 105) very hot with just a small fan to cool you down. Also if you want to watch any movies you have to buy a remote control about 10 euros and also pay for movies on check out\n\nReview 22:\nGenerally a good Amsterdam hotel in a great location. A few small defects spoiled it for us. Original check in clerk was quite snooty and unfriendly. The room was good but the double bed was actually two beds pushed together with separate sheets etc. We asked for smoking room but didn't get it. Neighbours were noisey. The cabbie that the hotel called for us to get us to the airport did a \"tour\" and it was 17 Euro more than the inward trip. He seemed to know the snooty guy). BUT, bar staff and luggage people were very friendly. Only one beer on tap, though. Wouldn't stay again.\n\nReview 23:\nThis was our 3rd time in the Estherea - we loved this hotel on our previous 2 visits and had booked in for 4 nights this time but it proved to be 3rd time unlucky for us. On arrival were were allocated a very small room - the bed was so tiny we wondered how 2 people could fit into it. Also our room overlooked a very noisy building site which we believe should have been brought to our attention when checking in. This hotel is not cheap so we decided to complain. The receptionist was a grumpy middle aged chap who eventually agreed to move us although he was not apologetic at all. We were moved to a very spacious quiet room and were more than happy with it. Unfortunately our experience has made us doubtful if we would go back to this hotel for a 4th time - a shame really.\n\nReview 24:\nWhat can I say? It was our first visit to Amsterdam and Netherlands at all. And it was unforgettable. We stayed in Estherea Hotel and the hotel has had met all of our expectations. Excellent location on Singel bank just 4-5 minutes from Dam place, cosy and calm, gorgeous breakfast with champagne and combination of buffet and a la carte, free internet access (to be true at Lobby only), all day complimentary coffee service (espresso, cappuccino, macchiato etc., hot chocolate, about of 10 sorts of tea, snacks in finally. And all of that for a good enough price. The only weakness of the hotel is in room audibility. It really feels like you share the room not only with your family but with another two families. However, if we'll go back to Amsterdam again I hope we'll stay in Estherea.\n\nReview 25:\nThe hotel is fabulous with unique and beautiful decor and our room was very comfortable and cozy. The choice of colors and furniture was very striking. The free beverages and snacks in the lobby was a really nice touch. The staff provided very good recommendations for restaurants in the area. The location was perfect.\n\nReview 26:\nI was only there for one night before flying back to the states but after seeing the location (not too far from the Central Station but not too close), the room and being greeted by the friendly staff, I wanted to stay longer! I had a view of the canal from my good-sized room (as opposed to many European rooms that are rather cramped). There's a charming library on the ground floor to watch the world go by while having tea. I've stayed in a number of hotels in A'dam but I'll be going back to Estherea from now on.\n\nReview 27:\nWe booked a reservation back in May and then a week before we were to travel double checked our reservations, we saw that the rack rate was over 20 euros less than what we had paid for it.. though the hotel would not accept that rate, even though it was still one week before our travel time! We also paid for a deluxe room (additional 40 euros) but hardly had place to move.. if you sit on the chair you cant pass to go to the window... the staff went out of their way to be cold, distant and rude.\n\nReview 28:\nWhat a fantastic hotel this is. It is very convenient, quiet, immaculately clean, and has probably the best staff I've encountered anywhere. They booked a concert for us, taxis and restaurants, and were always ready to give advice and suggestions or just to have a chat. If a light bulb went out, it was changed at once. The aquarium was amazing: I never even knew that you could grow corals like this.The constantly available chocolate, tea etc and cookies or cake were so much better than tea-making in the room. Our room was a little dark as there was scaffolding outside, but what the hell, we were only there to sleep. The room had everything we wanted, (including BBC1 &2 on the TV). Even though the refurbishment was going on, it didn't inconvenience us and the workmen were very polite and tried to minimise the effect of their works. Amazing to see the corridors newly papered in a day! This family owned and run hotel is an example to all.\n\nReview 29:\nFour Irish ladies stayed here 2 weeks ago for a week-end . Wonderful staff , helpful and so attentive . Hotel very central and on a quite canal , within walking distance to all the museams and the Anne Frank house . Rooms so nice and comfortable and we would reccommend this Hotel to anyone . Coffee , Tea and Hot Choclate all day long in the lobby - free ! Myriam van Tergouw from Cork Ireland\n\nReview 30:\nStayed for two nights at Estherea with my wife on our first weekend for ourselves after the arrival of our baby girl - and we couldn't have asked for anything more. Beautiful, old-style room with three large windows with direct view to the beautiful canals and in a great area with plenty of shopping, good dining and great vibes. We really have to give Estherea our very best recommendations!! We will come back.\n\nReview 31:\nHotel Estherea was a delight from the beginning of our stay until the end. We travelled with 3 generations, aged grandparents, middle aged parents and teenage, children, staying in 4 rooms, 3 canal view superior rooms and one standard room overlooking the internal courtyard. All were beautifully decorated, each with a different theme, clean, and - by European standards - spacious. The hotel really could not be faulted - beautiful rooms, a charming study/library/salon/bar, friendly and knowledgable staff who made excellent recommendations for restaurants and tours, and great service all round. The breakfast deserves special mention - absolutely superb and well worth the additional tariff. I have not had better anywhere. It is also in a great location, close to everything but quiet - even on the night the Netherlands got through to the world cup final and the whole country partied all night!\n\nReview 32:\nWe qualified for an upgrade and had a room facing the Canal on the second floor. Rooms not big but perfectly adequate. Very comfortable bed. Very good complimentary coffee and hot chocolate from a machine in the foyer which was most welcome as it was very cold in Amsterdam when we were there and all the canals had frozen over. Breakfast at the hotel is expensive so we had croissants and coffee in cafes nearby, and watched the world go by. As citycentre hotels go, it is good value in my opinion.\n\nReview 33:\nGood points: Nice entrance, lounge and reading room area. Quite central but quiet location. Whole hotel was very clean. Bad points: Room size was about average for Amsterdam but small by international standards. It felt very cramped though due to the furnishing. I cut my head open on an ornate metal light fitting in the centre of our room hanging at a dangerous 5'6\" (1.67m)! Staff were efficient but not friendly; this could be due to staffing levels which were low. There was a queue at the reception desk everytime I walked past it. They charged 16 euro for breakfast despite stating 14 euro on their website and in a confirmation email. This is expensive compared to other hotels and restaurants in the area. Overall I would say that if they hung their lights a bit higher and got rid of some of the furniture in the small rooms this would be a good 3 star hotel. It does not have the facilities or level of service I would expect from a 4 star.\n\nReview 34:\nWe stayed here for 2 nights prior to leaving on a river cruise on the Rhine River to Basel, Switzerland. It was one of the nicest hotels in which I have stayed. The service was helpful and courteous. It was in a easily accessible location close to public transportation. It had a large bathroom with a jacuzzi and twin sinks. The bed was very comfortable. I would definitely stay here again.\n\nReview 35:\nWe have stayed at the hotel three times, always for at least two nights. The first time we stayed in a room on the top floor. That was ok and we were quite impressed so rebooked to stay before and after flights from Amsterdam. However, these last times were very disappointing. The rooms we stayed in were ok in size, but have the noisiest floorboards ever. It was so bad we hardly slept because of guests moving around above us. We stayed in rooms overlooking the internal courtyard on the first and fourth floors. The reception area is quite cosy, but the coffee machine is often breaking. The staff is a mixed bag. From a very pleasant and helpful young lady, to the most terribly grumpy man on reception. Make sure you check your bill before you leave. The people next to us at check out were charged for breakfast they didn't have and other quests having meetings there were also complaining to the grumpy man about being overcharged. This hotel has totally lost it for us. We will not be returning.\n\nReview 36:\nHotel Estherea is located on a quiet street on the Singel Canal. We stayed there for four nights before leaving for a 2 week Baltic cruise. It is within walking distance of all major attractions. The hotel is well appointed with a luxurious lobby, crystal chandeliers, a library, free internet access, an elevator, a homey yet plush bar, a restaurant, and great service from the front desk staff. Complimentary coffee, hot chocolate, tea, desserts, and bar snacks are provided, as well as rain gear and Dutch chocolates. They do their best to anticipate your needs and to more than meet your expectations. The rooms are tastfully decorated (although the lights are a little dim to read by), and exceptionally clean. The bathrooms are quite large and modern, even the towels were large enough to comfortably wrap around oneself. We would definetly stay there again and highly recommend this fabulous hotel!\n\nReview 37:\nStayed on business in November 2010, but thought as I was planning another trip to Amsterdam that I should have written this last year. Excellent hotel. Great service. I had a room on the back on the 2nd floor (European 2nd, North American 3rd). Really, really quiet. Breakfast was fine, not great, but fine. Hotel is in a great area; a few minutes walk to pretty much all of the touristy areas. Lots of great restaurants in the area. Front desk staff very friendly, speak excellent English. They were able to direct me to a couple of spots I needed to get to, e.g. stores for toiletries etc.. Comfy bed, great pillows, decent size washrooms.\n\nReview 38:\nWhat a beautiful hotel. We had the nicest time here. Lovely free coffee and hot chocolate in lobby. The bedrooms for all the family were excellent. The decor in each one was outstanding. Close to shops and overlooking canal. Elderly mother in law really enjoyed the lobby to sit and read and watch the passing parade! Fish tank is very restful in reception area. Will go back and highly recommend it.\n\nReview 39:\nWe stayed here for one night on 9 October 2011. I loved the opulence yet the hotel retains its family-run atmosphere. One of the few hotel lounges I've seen where I really wanted to spend some time. It felt like staying with some very rich but down-to-earth friends and relaxing in their spacious lounge. Free drinks machine and pastries/candies were a real plus. And the hotel's cat (the receptionsit told me the cat has somehow taken over ownership!!) provides an albeit elusive added welcome. I wouldn't want to to stay anywhere else in Amsterdam now! Elegenace meets convenience.\n\nReview 40:\nWe were traveling with a group of 5 couples and just completed a 14 day river cruise from Budapest to Amsterdam. Found the Estherea on the internet and it had received some nice reviews from fellow travelers. Price was right too. We were not disappointed. The rooms were spacious with a large bathroom. Our room was on the warm side but the hotel staff supplied us a fan which really helped. The lobby was had a wonderful decor and the staff was extreme helpful. Estherea is right on the Single canal and all the main attractions were within easy walking distance - Ann Frank House, Dam Square, Red Light District, Flower Market, etc. The hotel only serves breakfast which I thought was pricey. My wife ate there both mornings and said it was very good. There are a couple of pastry shops in the next block which were excellent. We highly recommend the Estherea.\n\nReview 41:\nThird time around - and not the last! The location is still the best in Amsterdam. The service was even better this time, and we have not complained about that before. ;o) Again we stayed in one the canal view rooms, and the supplement is worth every \u00e2\u201a\u00acuro. The sound of the city and the life on the Singel Canal wakening is great. The breakfast was as usual ample and nice. We had not met the cat before, but \"it\" was a charming asset. We will remain \"Friends of Esther\u00c3\u00a9a\" - and be back.\n\nReview 42:\nWe have just returned from a short break in Amsterdam and very much enjoyed our stay at Hotel Estherea. Our room (416) was immaculate and nicely furnished. The bathroom was large and modern, with a lovely double sink and bath/shower. The staff were friendly and very helpful. There was no coffee or tea facility in our room but complimentary drinks and small cakes/sweets are available in the reception (v nice!). If we had any complaint at all it would be that the pillows were rather thin and so we could have done with more but, since we only stayed for a couple of nights, we didn't bother to ask for extra (though I'm sure they would have happily accommodated us). Overall, we had a lovely stay and if we return to Amsterdam in the future we will happily book again.\n\nReview 43:\nWhile on a river cruise vacation, my husband was taken ill and admitted to an Amsterdam hospital. A friend was able to get me a room at this hotel for two nights. I found this hotel to be one of the most charming I have stay in. As a travel agent myself, I have stayed in many hotels. My room was not large, but it had everything I could ask for and more. It was beautifully appointed, very clean, and very conveniently located to the city center. Even though I was alone, I felt very safe. The desk clerk would remember me and ask about my husband's health. I would not hesitate to book my clients in this hotel in the future.\n\nReview 44:\nMy Girlfriend and I stayed here for a week in February for our two year anniversary, although we had one of the smaller rooms it was very comfortable, and beautifully decorated. The staff were excellent, very helpful and the facilities were fantastic. Although we decided not to have breakfast in the hotel (we prefered the small patisserie on the next street) the Coffee/Tea/Chocolate facilities in the hotel were a great bonus. The hotel was in an excellent location, on a very quiet street, and well within walking distance of the station (even with our cases!). The furthest places we visited were the Heineken Expierience and the Van Gough Museum, although they were only a 20 minute walk from the hotel... We especially enjoyed sitting on the benches outside the hotel by the canal... The rooms were very modern and nicely decorated, with a great TV! We will definately stay here again on our next visit to Amsterdam and would definately recommend it to friends.. Jonathan and Louise\n\nReview 45:\nFor a city hotel - just gorgeous. That is: smart, thoughtful, a discreet luxury :) Aquarium at the reception desk - simply fascinating :) The library and living room downstairs next to the tea room - coffee machine, coffee and tea available all day for free (it is in the city, then the hotel!). All rooms are decorated differently. As far as I've seen - at least on my floor - no two have the same wallpaper, consequently, curtains / blankets / pillows / chandeliers are all different :) Since the decoration of the room is designed in the same style. Love and the owner and staff of the hotel felt everywhere - from first to last floor. In the breakfast room a lot of orchids - at least, was at that time. Hotel in the center, up to 4 stops of tram station.\n\nReview 46:\nIf you want an excellent hotel and are willing to pay the high price, then Hotel Estherea will not disappoint. What can you say that hasn't already been noted- we were not disappointed in the least with the facility or staff. The front desk personnel are superb. The Mac-daddy coffee machine is excellent. The location is perfect- within walking distance to many attractions (including Anne Frank's house). I suppose my only issue would be that we had to pay $35 Euro to keep the room to 2PM. Given our evening flight and amount of luggage we really had no other choice.\n\nReview 47:\nFront of house 'offhand'. Bar service non existent. 5* prices but 2* service.\n\nReview 48:\nThis hotel has the charm of an old canal house with all modern conveniences. The room was beautiful and clean. Staff was friendly and helpful. Being there in winter, we liked that coffees, hot chocolate, and a selection of teas were always available. They even gave us a rose and a red rubber ducky with hearts on Valentines Day!\n\nReview 49:\nWe loved Hotel Estherea. The staff is welcoming and helpful and the hotel is beautifully appointed. The rooms overlooking the canal are small but the rooms on the streetside are very nice. They serve all types of coffee, tea and snacks in the afternoon. After a long day of sightseeing it was nice to relax in the beautiful lounge or library. It is in a perfect location; close to the Anne Frank House and within walking distance of most of the major attractions.. Great neighbourhood to walk and browse. Highly recommend this hotel!\n\nReview 50:\nWe have been travelling throughout Europe for the past 19 months and this is simply one of the best hotels we have stayed in. We base ourselves in London and from there make extensive forays into the EU and I can't think of a better hotel than Estherea! The free tea & coffee & cakes in the foyer is unique and the canal room we had was utterly delightful. The staff were all so helpful at all times of the day. As we drove from London, the underground state of the art car parking system was itself a feature. Of course this was at a fee of E50 per day and for central Amsterdam that was reasonable. We rarely eat in hotels and prefer to wander out and about for our sustenance so we can't comment on their food. Brilliantly situated, the Estherea is simply a must!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31656, "query_start_index": 31658, "query_end_index": 31658, "truncation_seperator": "... 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{"id": "1604061", "pid": "1604061", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis beautiful boutique hotel, was a dream hotel. Met at the airport with a free shuttle, given juice and the most addictive Turkish delight ever on arrival; prompt check-in; complimentary breakfast (since we'd arrived early) on the rooftop overlooking old Istanbul ... given maps and ideas for the day ahead. Elif at reception, so competent and always smiling seemed to be able to solve any problem from broken glasses, fail proof directions and more. We actually asked if she'd stand for PM in our country ! On reluctantly leaving we were given a box of that addictive Turkish delight as a gift. There will definitely be a 'next time' for us at the White House Hotel !\n\nReview 2:\nThe location is excellent. Everything is there (historical sites, bazaars, trem station, souvenir shops, cafes). The staffs were very helpful. The room is warm, cozy and very clean. Really a gem!\n\nReview 3:\nWe stayed for three nights, so were entitled to a free transfer from the Airport. We were met by the hotel driver and taken by air-conditioned mini-bus to the hotel. A warm welcome with cool orange juice and turkish delight awaited us at the efficient check-in. Our room was very clean and air-conditioned. The only down-side was the noise from the other guests on the landing outside the bedroom as the door provided little soundproofing. The location of the hotel was excellent - very close to the Blue Mosque and all the sights of Istanbul as well as innumerable good value restaurants for dinners and the metro. Breakfast at the hotel was taken on the roof-top terrace, either in the glass-sided air-conditioned restaurant or on the open terrace, both of which had a superb view of the Blue Mosque. There was an excellent breakfast selection with fresh fruit, meats, cheeses, breads and cakes. The staff were all extremely helpful and very focussed on making our stay as enjoyable as possible. All in all, a real gem of a hotel which I would thoroughly recommend! !\n\nReview 4:\nGood service and Good location.We stayed 3 bed room and had a breakfast in restaurant. In room elegant and pretty.and breakfast is good taste and New hotel. I recommend this hotel.\n\nReview 5:\nExcellent location for visiting many of the main attractions and others are easy to get to. Rooms look great and are clean and comfortable. Staff are welcoming, polite, friendly and attentive (they will also assist in arranging airport transfers and good quality tours, all at very fair & reasonable prices). Myself and my wife were only passing through Istanbul for a short time (on our way home from a holiday in Italy) but we will definitely visit Istanbul again in the future and when we do we will be aiming to stay at the WHITE HOUSE HOTEL. Would recommend this hotel for anyone who is holidaying in Istanbul.\n\nReview 6:\nFriendly staff and good location. Close to main attractions and restaurants.\n\nReview 7:\nBeing quite fussy I was very impressed with this hotel and did not expect such high quality service and comforts. This hotel very clean and the staff are outstanding. All the extra little touches and extra service was very noticable and very very enjoyable. I can not fault this hotel at all and if I ever go back to Istanbul I will most definately book into the White House Hotel.\n\nReview 8:\nI chosed this hotel mainly because its central position and the very positive review of the previous customers. I've been in Istanbul to celebrate the birthday of my girlfriend and I received from the staff an incredible support in satisfying every whish to make this event unforgettable. The whole staff really surprise me and went beyond any positive expectation. But above all I have to mention Omar. Thank you very much for all guys.\n\nReview 9:\nGreat new hotel in the centre of historical part, just in 5 minutes from the Mosques and 2 min from metro station \"Sultanahmet\". Good value for money, really friendly staff creating the perfect atmosphere for leisure. Rooms are spacious and cosy, good breakfast. Definitely we would stay here again and recommend it to everyone who comes to Istanbul for leisure. Many thanks to the guys working in the reception!!! Welcome drinks and good-buy presents is also a great idea :)\n\nReview 10:\nWe chose this hotel after looking at reviews of Istanbul hotels on Tripadvisor and we were not disappointed. Our room (302) was spacious, beautifully decorated and we found all the staff friendly and very helpful to us as first time traveller's to Istanbul. However the best part was the ability for us to walk to all the key destinations in old Istanbul which was a real bonus for us as we did not want to take organised tours.\n\nReview 11:\nThis is a great choice for Sultanahmet. Everything is walkable except the spice bazaar, which is an easy tram ride. There is a great small street with wonderful sidewalk cafes within a block. I can not say enough good things about the staff. Patiently, over and over, they gave us the directions we needed. The breakfast on the rooftop was lovely, with attentive staff hovering over their home madecakes, etc. And the hotel room, although very small, was extremely clean. We had a small balcony where we could watch the city come awake and enjoyed it very much. The rooms on the back side of the hotel are larger but not as sunny and without balconies. We felt at home in this hotel and will return.\n\nReview 12:\nLike all the other reviews, this hotel is in a quiet back street but within minutes walk of everything to see in old Istanbul, but really close to the tram line so you can easily get further afield. The staff are young, polite, and helpful, the rooms are clean light and quiet, the windows are double glazed, and my room in the front on the first floor was amazingly quiet. The breakfast on the roof terrace was fine too.\n\nReview 13:\nGreat room and very friendly and helpful staff. Excellent value for money.\n\nReview 14:\nWe stayed for three days and from the time we arrived and were greeted with orange juice and Turkish Delight candy to the time we left everything was first class. In the center of the old Sultanahmet and within walking distance to all the most seen attractions, this boutique hotel offers great accommodations, friendly, helpful staff who are eager to help and clean comfortable rooms. We were very pleased and would be happy to recommend it to anyone traveling to Istanbul\n\nReview 15:\n5-10 minutes walk from.............Topkapi, Blue Mosque, Hagia Sophia, McDonalds, Domino's Pizza, Subway, Burger King and an Indian Restaurant only 3 minutes away! Sevice impeccable, rooms elegant and hotel ideal base to explore Sultanahmet. The only minor queries were that the hotel is at the top of a hill, none of the taxi drivers we had seemed to know it's location, even when presented with the hotel card and breakfast was basic\n\nReview 16:\nMy friend and I stayed at the White House Hotel for 3 nights over a long weekend and were very pleased with our stay. The staff were overwhelmingly nice and helpful, whether it was with internet, extra tea bags, directions, or anything else. We always felt like we could ask the front desk for help on what we needed and they were happy to help. Good value, with a substantial breakfast buffet included. Great location. Would definitely stay here again.\n\nReview 17:\nWe just got back from a 4 night stay in Istanbul, at White House Hotel. The hotel choice was based on tripadvisor reviews and you were right - this hotel is excellent. A free shutle from Ataturk airport and a welcome drink with turkish delight on arrival, were provided!!! Is well located - about 5 minutes walking to Blue Mosque, Hagia Sophia, Topkapi Palace and 10 minutes walking to the Grand Bazaar. Just around the corner there is a lot of good turkish restaurants... Even the Spice Bazaar is at walking distance... Thanks to the wonderful staff, in special to Omar and Cafer that were a great help in our stay in the city. Would recomend this hotel to friends and family.\n\nReview 18:\nPerfect hotel location in the old city close to everything, free transfer from airport to hotel, utmost hotel owner and hotel staff hospitality (especially Mr. Chafer and Mr. Omer), very clean room.\n\nReview 19:\nWe spent several days in Istanbul sightseeing and taking in the city and were thrilled with the White House Hotel. The rooms are nice and well-appointed, if a bit on the small side, but quite comfortable. But reasons 1, 2, 3, 4 and 5 to stay here are that it is in the heart of downtown Istanbul and within walking distance of almost anything you'd want to see in the center of the city. During a 5-day stay, we never got in a cab or took public transportation. We just went wherever we wanted to go. Tons of good restaurants within walking distance, as well as most of Istanbul's major historical attractions (Hagia Sophia, Blue Mosque, Spice Market, etc.). We had one minor issue with the White House, which was a shower that simply would not drain properly. We mentioned it to the front desk, and efforts were made to fix it, but it was not corrected by the time we left.\n\nReview 20:\nThe hotel is great place to stay! We were treated like home. We stayed four nights in the hotel and we really liked. Staff was great and helpful (thanks to Elif, Omar, Cafar\u00e2\u20ac\u00a6). Location is excellent and very close to the main historical sites.\n\nReview 21:\nThis brand new hotel, everything in it is excellent, location, services, cleanness but what make you really feel at home is the staff hospitality and kindness, I have been travelling to many countries and stayed in very big hotels but I have never met such a staff all of them (Jafer, Elif and all the others), they are always there to help and serve you, I will never forget how they helped me to surprise my wife, preparing her a small birthday party, so I really recommend this hotel for a romantic vacation with your spouse or partner you will never forget it.\n\nReview 22:\nThe best aspect of this hotel was the incredible staff that made it feel like you were in your own home. It was not stuffy and impersonal like the big hotels. It was my birthday and they upgraded us and decorated the room as it was our anniversary too. Nothing was a problem and everything was done with warm and sincerity. The owner of the hotel answered my emails and made sure all my requests were met before my arrival. Great location to the Bazaar, mosque etc and the hotel rooms are gorgeous. I received an engraved plate for my birthday, once again the staff were gorgeous, we would stay there again!\n\nReview 23:\nThe service from the staff in this hotel was superb. From our arrival, we were made very welcome by Cafer. We received some lovely welcoming gifts (will not spoil your surprise)! During our stay we were given wine and fruit and then on departing another lovely surprise. Our bags were also taken down 2 streets by I think Omar to meet our private taxi. What service!! Elif and the rest of the staff deserve a pay rise. Hotel is also excellently located to visit the sights of this fantastic city. Rooms were lovely. Amedros restaurant is a must visit - we went twice. Also our nightly coffee stop was at Cafe Kybele with it's 4,000 lights - just around corner from hotel. Istanbul is a must visit city & the White House is the perfect place to stay.\n\nReview 24:\nMy friends and I had a lovely 3 night stay here. I cannot recommend highly enough.\n\nReview 25:\nOur room was perfect and very clean. The front desk lady could not have been nicer as well as the young man with all our luggage. We were traveling for 2 months and must say this was on our top 3 list. I highly reccomend this hotel, it is not often you receive such a welcome and send off Plus a beautiful room.\n\nReview 26:\nThe location is simply perfect: quiet street but in the very heart of Istanbul. All the staff is young, very professional and polite. A special mention to Cafer for his precious suggestions.\n\nReview 27:\nThough we have had several trips to Europe, this was our first time in Istanbul. From the minute we entered the hotel, and were asked to have a seat and given refreshments we had more of a feeling of visiting a friend than registering at a hotel. The accommodations for three of us (family with an adult child) were in a large and very comfortable room. The hotel is close to everything, but on a quiet street to give rest when you need it. The very best part of our stay at the hotel was the very helpful staff particularly the concierge who went out of her way to answer questions and provide really useful information about sights in Istanbul. Even to the point of providing us with directions to an English speaking pharmacist when we needed it. She is an enormous asset to the hotel\n\nReview 28:\nI stayed here with friends recently. We have travelled extensively throughout the capital cities of Europe, and beyond, over the past 10 years. This hotel ticks all the boxes for visitors to such a large and crowded city. My title really sums it up: the location is perfect for those who wish to stay within walkingdistance of the main tourist attractions, the luxury of the hotel is top class and the whole experience, particularly the very (and genuine) attentive staff, makes for a lovely city break. I see from other reviews that poor Emir doesn't get a mention, he was most helpful.\n\nReview 29:\nWe were staying four nights from October 13 2010 at this lovely hotel. We were four couples from Norway coming to Istanbul celebrating my wife's birthday and exploring the city. The hotel itself is indeed a beautiful one \u00e2\u20ac\u201c a boutique style hotel in white and gold with 22 rooms. The location is perfect, within easy walking distance to the top sites in Sultanahmed area (old city), such as Hagia Sofia, the Blue Mosque and the Topkapi Palace. However, what made our stay special was the extraordinary friendly and service oriented staff. Elif and rest of the team gave us a very warm welcome and assisted us with all kind of questions and practicalities far beyond our expectations, such as a roof top reception before going out on the birthday dinner. We highly recommend the White House Hotel as personal, friendly base when visiting Istanbul.\n\nReview 30:\nA cozy and warm hotel just like home away from home .....the moment we made the booking and from the hospitable email from Harun till us leaving from the hotel we were treated like VIPs ..Special thanks to Cafar, Elif ,Omar Mehmetand rest of the staff. they were very helpful to cater all our needs and guided us well to move around the city and major tourist attraction , Cafar's restaurant recommendations were excellent. We booked a double room and were travelling with 2 kids so Harun upgraded us to family room with no extra charge .nice welcome drinks on arrival and gifts upon check in and check out our entire stay was excellent and any body who wants to stay in old city should stay at this hotel as it is the best one around. Thank you white house will definetly stay with you people if i came again to Istanbul\n\nReview 31:\nAs everyone has noted, the hotel is in an excellent location and the staff (all of them) are friendly and helpful. The airport pick-up on arrival is a boon and the welcome at the hotel is first class. It is difficult to find fault so there seems no point in trying - in other words this hotel is excellent value for the rates they charge. Just a last point - the patience of the reception staff is admirable so please help them by a) doing some research before you get there or b) remembering that once they give you all the information its up to you to make a decision. (My patience isn't nearly as good as the staff's)\n\nReview 32:\nJust repeating the views of other guests really. The location is superb, right in Sultanahmet and close to many great restaurants. The staff are courteous and helpful and there are nice little touches to your stay with them. The rooms are nicely decorated and have everything you might need, though being so central, are, as others have pointed out, pretty small. I'd happily choose the White House again for a stay in Istanbul.\n\nReview 33:\nI am a year late in reviewing this property as I stayed here back in October 2010. The service levels at this hotel were probably the best I have ever experienced. My wife and I had literally just arrived from a 5 star resort in Bali, Indonesia so was expectig a step down in service but if anything we had a better 5 star level of service at White House Istanbul than we did in Bali. All of the staff were fantastic, the breakfast was excellent and the rooms were clean and tidy. The location is smack in the middle of the old town and only a short walk to the Blue Mosque and other attractions. It is also only a 5 minute walk to the tram which will take you to the \"modern\" part of the city for shopping and great views of Istanbul.\n\nReview 34:\nIf you want to be in the middle of all the sights and yet in a peaceful location then this is the hotel for you. The staff were all welcoming, the rooms excellent, as was the service. On our last night we sat on the roof terrace looking at the Blue Mosque, Sophia Agya and the changing lights of the bridge.....perfect.\n\nReview 35:\nMy stay here was excellent! Every need was met with sincere smiles. Cannot say enough about this great little boutique hotel.\n\nReview 36:\nThis new hotel is well situated, in walking distance of all the sites ( Blue Mosque, Haghia Sophia, Topkapi Palace and the Bazaars) and also the tram if you want to venture further afield. There are many good restaurants and cafes nearby The hotel is exceptionally clean and our room was spacious and comfortable. Breakfast was reasonably good with the usual buffet of bread, pastries, cheese, eggs and fruit. The staff team were very friendly and willing to help. Emrah in particular assisted us, booking our airport transfer and arranging internet access for us. We were welcomed and well looked after throughout our stay If you want a small, well located hotel, reasonably priced, with staff that care about giving good service, then look no further. Wendy and Ali\n\nReview 37:\nPerfect central location for all the main sights, close to trams, restaurants and most main attractions are within walking distance. Clean, well appointed rooms, breakfast with a great view on the rooftop. I simply cannot praise the staff enough, they spoke brilliant english, could answer all our questions and were very knowledgeable about the area. Wouldn't hesitate in staying here again if we make it back to lovely Istanbul.\n\nReview 38:\nWe stayed in a 'superior' room which was very large, by European standards, and extremely quiet. Everything was modern and in perfect working order. We would definitely stay here again!\n\nReview 39:\ntThis hotel is in an excellent location near the major attractions of this fabulous city. The girls on reception are just amazing.. friendly ,knowledgeable and always there to help . We were there at the end of Sept. and loved everthing about this little hotel. Breakfast was served on the roof terrace with great views over the city. We fell in love with Istanbul and next time we visit we will definitely stay here again.\n\nReview 40:\nWe have just arrived back from a long weekend staying at this gem of a hotel. The staff really go out of their way to help you and are are the friendliest I have ever met especially Cafer who really went out of his way to make our stay special. The location could not have been better and it is a short walk to all the major attractions in the area. The hotel decor is beautiful, the rooms are clean, the breakfast is perfect and I would highly recommend it to any traveler to Istanbul. We will definitely go back to this lovely hotel.\n\nReview 41:\nI stayed in the White House Hotel for two nights and it was located perfectly only two minutes walk away from the old city centre. The staff were very nice and helpful. There was free WiFi, a safety box in the room an a reasonably priced minibar. The room was considering Istanbul very quite. If i ever come to Istanbul again this hotel would be my first choice to stay in the Sultanahmedt area.\n\nReview 42:\nStayed for 3 nights room 105 in White House Hotel All I say about the hotel did not describe the truth It was a pleasure to stay in this hotel Great team with a great smile that only want to help. Executive team to the last hotel employees give personal attention and feel at home all along Rooms clean and shiny with maximum comfort Excellent location Good breakfast (would be nice if you could only add a few more types of bread) Free Internet !!! My fear that the next time I will visit Istanbul will not be available room in the hotel\n\nReview 43:\nWe booked 2 rooms at the hotel in mid February mainly based on the previously posted opinnions , just to find them totally comfirmed by our own experience : -We were given a warm welcome and room upgrade for both our rooms, together with a brief about hotel's situation , nearby attractions and restaurants . During the whole staying Harun (manager ) and his staff, specialy Omar and lovely Elif , cleared out whathever doubt we presented and helped us in planning our day with directions , and local tips that helped us avoiding any inconvenience . The staff and their attitude is what makes the difference regarding this place!! As i told , the hotel was spotless clean , within walking distance of major historic attractions , in a picturesque and safe neighborhood. Being a boutique hotel, with a limited number of rooms , allows you to receive a more personal service and at this is what they aim at and fully achieve. I would absolutely recommend the White House hotel to anynone seeking lodge in Istambul, a city we loved and are looking forward to return to.\n\nReview 44:\nWe were delighted with the White House. It was clean and comfortable and located within a few minutes walk of all the great sites. Also near a good selection of restaurants. The staff were delightful and extremely helpful.\n\nReview 45:\nHaving just spent 5 nights at the White House Hotel I can honestly say it is the friendliest hotel i have ever stayed at. The receptionist Elif and the bell boy Omar could not have been more obliging . From the housemaids to all the staff friendliness was a keynote. The rooms are impeccably clean if on the tiny side. The car service was terrific . making your arrival so much easier. I would certainly recommend The White House Hotel to anyone visiting Istanbul. Doreen Orsatti Sydney Australia\n\nReview 46:\nThis is one of the best boutique hotel I have stayed at. The service is excellent with Tender Loving Care staff who are always available to make your visit to Turkey a wonderful experience; the management and staff made us feel like family.Talk about location.....the White House is located 5-7 mins to 4 of the must visit sites in Istanbul - Blue Mosque, Aya Sofya, Topkapi Palace, Grand Bazaar and 10 minutes to the Spice Bazaar and waterfront. Good food is only 75 meters away. I would definitely recommend and stay at the White House again without hesitation.\n\nReview 47:\nvery good location, super friendly and efficiant stuff, nice hotel\n\nReview 48:\nFrom the moment we walked into the Whitehouse Hotel,We were treated really wonderfully,like family .You can't help but feel instantly at home here. Having done quite a bit of travelling ,we found this hotel one of the best we have stayed in so far if not the best. So maybe its because its a fairly new hotel,the decor is very beautiful,the rooms look like bridal suites.But to top it all you have a very professional staff they make you feel special,we don't want to mention names,but they know who they are they speak decent english and are at your every beck and call. We did not know about this hotel.We changed from another hotel after been recommended.Now that we have read what others have to say we could not agree more. If we should ever visit Turkey again which is a must visit holiday destination,the Whitehouse,would be our choice of hotel ,anytime.Very central to everything!\n\nReview 49:\nIf you're looking for an clean hotel with a helpful staff next to all the major sights and restaurants... that's the place to be....\n\nReview 50:\nThe White House Hotel in Istanbul is your home away from home. A really nice, small boutique hotel located in the old town, only a few minutes walk to the major sights of old town Istanbul. That, however, is not the most important thing - there a loads of hotels in the area. The staff of the White House Hotel is extremely helpful and they make you feel at home when you stay there (and beyond) - we went for a trip in Turkey and they helped us organize a few things when we returned to Istanbul even though we didn't stay at the hotel anymore. What more can you ask for in terms of service? The roof terrace restaurant (for breakfast) is another bonus. We arrived as guests and left as friends. 100% recommendable.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25084, "query_start_index": 25086, "query_end_index": 25086, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "100%", "inner_docs_start_indices": [176, 858, 1065, 2146, 2338, 2965, 3053, 3446, 3895, 4382, 4823, 5535, 5969, 6056, 6542, 6990, 7456, 8146, 8357, 9244, 9502, 10079, 10699, 11461, 11556, 11880, 12083, 12883, 13483, 14343, 15177, 15810, 16251, 16999, 17331, 17469, 18249, 18692, 18890, 19326, 19874, 20282, 20833, 21912, 22147, 22656, 23232, 23311, 24212, 24357]}
{"id": "111849", "pid": "111849", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was not pleased with the Westin at all. I have traveled to Maui many a time and thought that the Westin deserved a try. The service needs serious improvement from the front desk to the pool waitresses, it seemed as if everyone was too busy or my concerns/requests were not important to them. The rooms are very tiny and the bathrooms are even smaller. Barely any counter space and only room for one person at a time. The bed is comfortable but takes up the majority of the room. The food is mediocre. The breakfast buffet food was usually overcooked and sits there for hours without being changed. The pool is very nice and great for families. If you can afford to spend more on a hotel and the pool is a large priority, the Grand Wailea has the most amazing pools and waterslides (plus their Spa is fabulous). The Fairmont Kea Lani and Four Seasons are wonderful too.\n\nReview 2:\nAfter having to wait until 4:30pm for my room to be ready, I was already starting to dislike the way people are handled at this \u00e2\u20ac\u0153resort\u00e2\u20ac\ufffd as its called. The room I purchased said, and I quote \u00e2\u20ac\u0153Ocean View. Panoramic View Of Pacific and neighbor Islands\u00e2\u20ac\ufffd. What a downright , and outright lie. All I have is a panoramic view of the roof of the bar, and a glimpse of water.. at nearly $500 p/night this hotel rips people off. I rang and complained and all I was offered by management was worse rooms, and when I mentioned that the room description she said she would speak with her superior to have it altered so it better matched reality!.. doesn\u00e2\u20ac\u2122t help me much.. but hopefully the next person wont get robbed like I did. Great way to spend the first night of our honeymoon. Yes the pool and garden area are nice, but unfortunately outside of that all I have seen is rude staff and highly overpriced, out-dated rooms with very dishonest room descriptions. DO NOT STAY HERE this is barely a 3 star motel.\n\nReview 3:\nMy wife and I stayed here in 99 and we were very impressed-then! I probably will not go back even though they are in a great location next to whalers village etc. We are starwood plus preferred but the best they could give us was a parking lot view with a lanai balcony that had left over beer cans on the table. There were several different bugs in the room and as I left the room on the second morning I found a HUGE cockroach scampering outside my door. Forget getting a pool chair unless you are up at 5:30 am. The cleanliness of the room was extremely bad with hair on top of the toilet seat cover and generally outdated dirty rooms. I will probably stay at the Hyatt and just pay instead of using my starwood points on this place.\n\nReview 4:\nWe live on Maui and decided to stay at the Westin in Kaanapali (Maui) for a summer getaway to save on travel expenses. We were especially delighted when we found out that the Westin Hotels are Pet Friendly - We were able to bring our Chihuahua with us and that made the experience that much more wonderful. Our son and his friend had full days of playing in the pool with the waterslide and my husband and I relaxed in a cabana on the beach witih our dog, the hotel staff brought us fresh pineapple and cold water all day long. We enjoyed the room service and all of the amenities. We are definietly going to do this again very soon - We all had a great time. Mahalo to all of the staff at the Westin.\n\nReview 5:\nJust a few complaints at the Westin. The rooms are small, but most Westins we have stayed in are small. We had a mountain view, which was fine. The pools close at sundown, not quite sure why, but the kids would have swam into the evening. Beach was great. We ate at the breakfast buffet one morning, $25.00!!!!! That's a little steep. Our room was clean, I believe they were remodeling, as our floor smelled like new carpet and looked new also. Overall we would stay at the Westin again, but choose to east elsewhere.\n\nReview 6:\nMy husband and I stayed at this resort for the Maui part of our honeymoon trip and it was simply amazing. We were booked for a room with a garden view but when we got there we were upgraded (for free) to a partial ocean view room. All I can say is that if that room was \"partial ocean\" the full ocean view rooms must be amazing because our view of the ocean was unbelievable!! The room was very clean, had a wonderful lanai and was very spacious. The service, food, and location are top notch and we couldn't have asked for anything more. The beach front was great and we walked up and down that beach front and determined that we loved the section right in front of the resort. Our whole stay from beginning to end was dream like and we were very sad to have to go back to reality!\n\nReview 7:\nThis hotel was simply not worth it! The customer service leaves much to be desired. The room service was terrible. We didn't receive new coffee or water bottles daily. No newspaper was brought to our room. They didn't refresh the room with new towels, soap, or toiletries daily. When I went to complain, the manager was too busy (after making us wait 10 minutes). Staff was not very nice on other occassions... The location is good, and the view from the Ocean Tower is great, but the service was not up to par.\n\nReview 8:\nThis hotel was awful! The rooms were dirty and outdated, the service was bad and the breakfast buffet was toooooooooooo crowded. Also, if you don\u00e2\u20ac\u2122t mind paying $55.00 per day for a lounge char and some shade then go ahead, otherwise you will be sitting on the ground in the sun! Best bet, stay at the Hyatt up the way, it is MUCH better!\n\nReview 9:\nI have to start by saying the staff was exceptionally nice. Especially the bell men and house keeping. Very warm and friendly, they went out of their way to make our stay pleasant. The room was small, needed some updating. The bathroom and tub left something to be desired although the duel shower head was great. The second day there, we became VERY ill with a stomach bug that had apparently been going around the hotel for quite sometime. We spoke to at least thirty people in the hotel who had the exact symptoms as us although no one on staff seemed to have heard a thing about it. (we flew in with 15 friends and no one on our plane became ill) judging by how often we were vometing, i would say our carpet would have needed a steam cleaning as would the rooms of the other sick people we spoke with. i thought i de post this in case others became ill also\n\nReview 10:\nSo I did it again. I took my daughter back to Maui. The Westin treated me exceptionally well. They gave me the luxury suite again and I rewarded them with 6 nights there. The property is beautiful, right on the beach, and the brunch is delicious. They are still hard on the late checkouts but when they give you a 1300 square foot room? How do you complain? The latest I could get was 1pm. I will be back. Definitely.\n\nReview 11:\nWe own a timeshare on Maui, but decided to let a relative use the timeshare and we chose to \"try out\" the Westin - It was beautiful and felt like Hawaii from the moment we stepped through the doors. The staff was friendly, helpful and always available. We started out with a room near the elevator that turned out to be too noisy, but as soon as we requested a move, the staff saw to it and we planted ourselves very comfortably for the rest of the trip. We ate and drank much of the time right at the hotel - prices were reasonable and we appreciated the atmosphere. We also had a \"couples massage\" at the spa - it was perfect. We have been to Maui many times, but for some reason, this was the best vacation yet - we enjoyed every minute of it. I would stay at Westin again if only for the beds! Penny Secor Arizona\n\nReview 12:\nWe were suppose to stay at this hotel for five nights using points for two of the five nights. The first night they put us in a room right by the elevator and all night long we heard the elevator going up and down. The room smelled like a 20 year old smoky hotel room. The customer service is horrible. We received no welcome Leigh at time of check-in. Was moved the second night to another room that also smelled and the pillow case was stained with rust spots.\n\nReview 13:\nWe checked in today after booking direct a couple of months ago. Very specifically told them on numerous occasions that we were coming for our 25th anniversary. Was told that there would be a welcoming gift (Wow, a free Westin grocery tote bag!). And guess what? A beautiful 2nd floor room overlooking the parking lot! Can't wait to see what the rest of the week reveals.\n\nReview 14:\nI booked this resort through Costco, which I had never done before, and I must say I was very pleased. The quality and value for the price was outstanding! The pool was tropical and relaxing and I really appreciated that there was a kids pool. The beach front was perfect. We did not have to leave the resort for much. My husband surfs and he was able to do that right outside our hotel. We had all types of water sports available, shopping within walking distance and a large variety of restaurants. However, the best thing about the hotel was the service. It was top notch and I am picky. Dawn at the front desk went above and beyond in service upgrading us to a beautiful deluxe ocean view room. Everyone was pleasant and helpful and I highly recommend this property.\n\nReview 15:\nWe spent two nights here for part of our honeymoon, and we could not wait to leave. The best part of the trip was the room upgrade; we were also given a bottle of champagne. The rooms are clean and nicely furnished. The hotel has an elaborate pool area that makes it very popular for families, so don't expect a romantic experience. If you like walking the beach in Waikiki, with hotels jammed up against each other and people everywhere, then you may like the beach in Ka'anapali. We drove past the Ritz Carlton in Kapalua, and the area was much more secluded. We also spent two nights in quiet Hana, and cannot wait to return. So it all depends on the kind of trip you are looking for.\n\nReview 16:\nPaid big $ months ago for room, arrive on our honeymoon to find out they don't guarantee king size bed for what we requested in advance with pay! Thanks for taking our money & giving us crappy service the minute we check-in!\n\nReview 17:\nHorrible Hotel. Railings on balconies rusty. Management & staff rude. Food mediocre quality. They let birds eat the food off the buffet while your serving yourself. The service is slow. The staff doesn't know how to use the computers so the edit your bills with incorrect amounts (so they can make larger tips). They run out of towels daily at pool. They over charge for crappy beach chair service. They are constantly doing construction and making noise early in the am. The rooms have horrible sounds through out the night from other rooms. The maids barely clean the rooms. The internet is sporadic which is supposed to be free. The pool staff is not friendly, rather rude when asking for help. 90% of the concierges have no clue what they are talking about and all they want to do is book you to listen to the time share pitch at the westin villas. the spa treatment staff talk during your whole massage or treatment. bottom line there is a hyatt right down the beach that is way better or a ritz up the road.\n\nReview 18:\nAfter 6 years of staying here annually with our 4 young children, we are done!!! Summary....GREAT Location and wonderful walking ammenities. If the weather is great, you can leave the car parked your entire stay. Right next to Whalers Village,ABC store and shops there is cheap shopping and nightly entertainment for free....BUT disgusting rooms, small, run down, and this year...vomit in the hallway that took several complaints for management to clean, paid for 2 adjoing rooms (on SPG points) and could barely fit the stroller in the entrance. THE POOL is so freakin cold the kids could barely stand it...... Going Back again in December and we will be staying somewhere else!\n\nReview 19:\nOverall major disappointment! Came to celebrate 15 year anniversary, booked almost a year in advance. Booked ocean view room, top floor. Got a small window of ocean and a terrific view and sound of the mall parking lot next door. When booked was food we would get \"special\" treatment for our milestone....that didn't happen. Broken airconditioner, carpet that was disgusting, broken elevators and the constant sound of the food court delivery trucks unloading at the mall. Not what you expect when paying almost $500 a night!\n\nReview 20:\nWhat made our stay so great was the staff, especially Donne at the Ono Bar! Big, big, thanks to Donne!! !\n\nReview 21:\nMy boyfriend and I were looking for a quiet getaway, and I insisted on Westin for their Heavenly Bed, my favorite. I was disappointed to find that my favorite fluffy bed was hard, lumpy, and not heavenly at all. The hotel was besieged with families with screaming children. Maybe it was the place to be, because the Westin has a lot of pools, and lots of animals in their courtyard lagoon (parrots, flamingoes, koi fish, all kinds of birds). The breakfast buffet was average in quality, selection, and flavor. Also, when we went to the beach, we waited 10 minutes for someone to set up chairs for us (since we weren't allowed to do it ourselves). Finally, we grabbed them ourselves, only to be chased after but the cabana boy. We explained how we waited, then he let us go with no charge for the chairs. Not sure I'd stay here again.\n\nReview 22:\nBig mistake for honeymoon. Room overpriced and small. View lousy. Kids in the hot tub and all over the place -- parents taking advantage of daily free brunch for children under 12, no doubt. Surfer bum slept in hallway outside hotel room on our final night. Parking lot always full. Long waits to talk to staff. Spa was terrific, but, on the whole, not appropriate for romantic retreat. More of a family spot, w/busy day at Disneyland as model. Couples w/o kids, stay away. Parents, this is your spot.\n\nReview 23:\nTitle summarizes it well. The room we had was tired and in need of a facelift, down to the carpet that was heavily stained and ragged. Staff, though functional in their roles, were by no means going out of their way to please. Restaurant food was average. Finally, the size and location of the hotel guarantees that you can't get away from it all, unless \"all\" is defined as vacationing with 30,000 of your best friends. Our room was free (we used points), but I wouldn't go there again, even if free.\n\nReview 24:\nRecently stayed at the Westin Maui with our two teenage girls. Excellent rooms, friendly and very helpful staff, plenty to do. Had one minor problem with the room that was dealt with within 30 minutes of making it known to manager on duty. Food was pricey but so is the everything on the entire island of Maui. We would happily stay there again. Even our teenagers liked the trip!\n\nReview 25:\nJust returned from another fabulous stay at the Westin Maui. I have been coming to this property multiple times a year for the past several years and cannot say enough great things about this property-I feel like it's my second home and some of the staff there like family. Count on Lupe and Alison at the pool to take incredible care of you and help to make an amazing day even more fun. These two ladies are a big part of what keeps us coming back. Also the front desk is incredibly accommodating to a high maintenance SPG Platinum guest like myself. Big thanks to Gia and Joey for always looking out for me. While the property and view and activities are spectacular in and of themselves, the reason I keep coming back here is for the wonderful service and spirit of aloha that I get on every stay. I love this place and already looking forward to my next trip.\n\nReview 26:\nStayed at the Westin Maui as part of a business retreat, and had very mixed feelings. Pluses - really nice ocean view room on 7th floor, comfortable bed and a balcony overlooking gardens, definitely big enough and very nicely renovated. Small but adequate gym & spa looked nice. Housekeeping and front door staff were very helpful. Sunsets to die for Minuses - hotel is way, way too busy. Garden is like Disneyland - a huge playground with miles of different pools & concrete water slides . OK if you have highly energetic children who want to run & splash and yell all day, but not somwhere you can relax. There is one adults pool, but its small & crowded you have to be very sociable to be comfortable there. Restaurants are so busy both service & food suffer. But that said, if you have lots of children and want somewhere they can play, this may be your ideal vacation hotel\n\nReview 27:\nI booked this hotel because it was the Costco Buyers Choice. I would fire the buyer for that recommendation. The grounds of the hotel is a 1970s concrete nightmare. There are huge fake rock mounds with deafening water falls. Find a hotel that actually has some grass and not those stupid water falls. We visited the Honua Kai while we were there because it is rated #1. It had 10x the space and was far more beautiful. Attention Westin: Demo the stupid fake rock mounds and waterfalls. Just have pools and grass in your small common space.\n\nReview 28:\nWe had the perfect stay at the Westin. I'm a bathroom person and these bathrooms had tonnes of counter space and the rooms had very good views, even the cheaper ones. The staff/service was wonderful and helpful with lots of aloha! Rooms were clean and a decent size. The pools, well what can I say, absolutely stunning! Best on Kaanapali beach by far! My only complaint would be they only had one hot tub..........adults only though, but often busy. I would definitely stay here again and recommend it. No time share pressure at all that we noticed. Location is only minutes from downtown Lahaina and the beach is exquisite.\n\nReview 29:\nI stayed in Oahu and Waikoloa and lived for a while on both islands and visited the others however no resorts even the Fourseason on Big Island can match the service and experience that we had in this resort. From the driver who picked us up at the airport to the Bell Lady who dropped off our luggage, the front desk agent, the room attendants and the restaurant hostesses, every one were impeccable. My son loved not only the pool but the beach and he just could not get enough. thank you Mr. Anderson for running such a great property.\n\nReview 30:\nWe spent 8 nights at this property with our 3 children. We were able to get ocean front connecting rooms. The service was good and we loved the pools. The location was excellent.\n\nReview 31:\nCheck in a breeze. Got to room, our Deluxe Ocean View room was over the Whaler Village parking lot. Room not clean, first indication was the door was totally covered in a large number of greasy fingerprints. Inside no better. I am not a clean freak, but you would have to be in the dark not to see what was not clean. Talked to the front desk and with ALOT of discussion they finally decided to move us the NEXT day after a very noisy evening. But, we would have to come down four levels and our view then would be through palm trees. Of course no credit given to our bill. And the next morning another surprise. You must pay $$$$ to sit on the beach on a chair with an umbrella, and be the first ten to get one. We travel alot and this was a first to pay for beach chair/umbrella. We won't be returning to this hotel. Food poor, parking limited, watch you bill close. Also, one last comment on the parking. Watch out for \"extra\" Valet charges.\n\nReview 32:\nWestin Maui is where you can go and forget about everything else. It has everything you would need for your Maui trip. Pools, Spa, Restaurants, and great proximity to the beach and shopping. Customer service is great, and staff is nice and friendly.\n\nReview 33:\nI have been to this facility before on business, and I chose to return to the Westin this month primarily because of its Spa, gym, and its exercise classes. Most importantly, there is a daily spin class at 7 am on the outside patio. The spin instructors are great, and it is good to sign up the day before class in order to reserve a bike (you sign up at the Spa, which does not seem to be well-advertised). Spin instructor Lysha is particularly good. The gym is incredibly clean and has a full range of equipment, mats, balls, bars and weights, and the view from the gym is through floor to ceiling glass walls that overlook the pool area. Other positives: this facility works for teenagers because of the gym, the spa, the pools and the beach. Plus, Ka'anapali is centrally located for good day trips, such as ziplining. Lahaina is fun as well.\n\nReview 34:\nYvonne, our consierge was extremely helpful. Very good service at restaurants at the hotel. Bellman was also extremely friendly and helpful- went out of his way to bring us an extra suitcase stand.\n\nReview 35:\nOn a return trip to Maui in March 2009, my wife and I were looking forward to staying in the Beach Tower at the Westin Maui. Knowing the history of the hotel - it was not originally built as a Westin property - we thought that the Beach Tower, built after Westin acquired the property some years back, would reflect the best of Westin - particularly given its location on Kaanapali Beach. We couldn't have been more wrong. The room was just like staying in a Holiday Inn. The room came with none of the standard amenities that would be found in a Marriott in any state. We had to call the front desk for the basics. The heavenly bed advertised by Westin also wasn't. Additionally, the quality of the food at the breakfast buffet - expensive by any mainland standards - was poor. It was like eating at Denny's next to a pool. Yes, the pool area and surrounding grounds are very nice, but in the end you are paying dearly for the Westin name and getting the equivalent of a Holiday Inn on the beach.\n\nReview 36:\nI'm a platinum starwood member so frequently stay at Westins and other Starwood properties. I was expecting much more but this was probably my most disappointing Westin experience. We had a corner suite with amazing views but the room was run down - I've been told the renovations are beginning Sept '07. Furniture was beat-up / broken, dusty, bedding smelled like bad body order (had housekeeping replace blanket/comforter immediately), high-speed internet hardly worked, shower was as small as a cruise ship with no shelf for products (shampoo bottle on the floor but I believe regular rooms have a shower/tub and not the separate stand straight shower). Check-in was 2-hours late and only after multiple visits to the platinum check-in desk - no call on my mobile as promised. The concierge attempts to get you into a timeshare demonstration after helping you with your reservations/activities. If you want a relaxing Hawaii vacation you probably don't want to stay in the crowded, over developed Kaanapali area. Lastly, the $20 resort fee which pays for the non-working internet, access to the healthclub/steam/sauna (included as a platinum anyway) and parking does not even include chairs at the beach.\n\nReview 37:\nThe best in Maui, with beautiful views, nicest beach, stunning pools, simple gym with ample cardio equipment and a nice view, great food at all restaurants. This resort has it all...even ants in the room but it was still worth it. Don't leave food in the room or else the ants will seek it out. They do offer a mini fridge in the rooms however the space is limited.\n\nReview 38:\nI have always wanted to stay in this hotel and it was great. We had a room overlooking the swimming pools and the ocean and this was excellent. The room was expensive (due to currency conversion) but the experience was amazing. Thanks to great staff and wonderful service it was a very special holiday.\n\nReview 39:\nAfter spending a 12 days over the holiday season, (6 Maui, 6 Kauai) the Westin Maui just didnt measure up. The resort, rooms, pools, and restaurants are all in need of a major makeover. Considering the high cost per night ($450 + for premium oceanfront), the resort fee ($25), one would expect a world class Westin resort... instead, you are given a 3 star hotel on the beach that is showing its age - badly. Do not recommend staying here until a major renovation is completed. Westin's brand is really slipping in Maui and Kauai.\n\nReview 40:\nMy husband and two kids recently stayed at the Westin in Maui. The hotel was beautiful and very family friendly as promised. Unfortunately, while we were there they were painting and we were not able to use our balcony the whole time. In fact we often had to keep our curtains closed as you never knew when there would be five guys looking in. When I inquired at the front desk I was told by a very terse clerk that \"it has to be done sometime\" and that we couldn't change our room as she \"didn't know the workers schedule\". Not what you want to hear on your vacation. It was a shame to pay for an ocean view when you couldn't enjoy it. I was there NOV 1-6 2004 so you may want to call ahead to make sure this is not going on when you visit. Otherwise a nice hotel in a great location.\n\nReview 41:\nWhat a difference a year makes. One year earlier nice orchid leis at the entry, now cheap made-in China tiny sea shell necklaces. Now you stand in check-in line for over an hour. Hotel Maintenance has suffered greatly. What a shame, this was once a decent property. Won't be back for a long time, if ever. At least the flamingos are still alive. Nearby Leilani's and the Hula Grill are still great food (and drinks). Be sure to catch Leilani's Early Bird dinners (upstairs). Onsite buffet breakfast still good, but waaayyy overpriced. Pool remains a touch on the cold side (colder than prior year?). Parasailing with UFO Parasailing on the beach near the front of the hotel, remains very reasonable, fun and safe.\n\nReview 42:\nCustomer service from this Westin's managers is below expectations, but may meet that of a Super 8 motel. There are too many problems discuss and will update (with pictures) when I can gather my fustrations, but at this time I would advise travelers to stay away from this hotel, regardless of any \"deal\" that is offered, unless it's completely free.\n\nReview 43:\nLocation is magnificent. Rooms and facilities are good. Service is really poor and subpar when compare d to Westin standards. As a platinum guest i often stay at starwood properties there including several Westins and only rarely have I found such an unfriendly staff. I wanted to discuss this with the manager on duty tonight. She really did not care (which largely explains the poor service). Avoid the hotel\n\nReview 44:\nWe are a well traveled couple looking for a great resort on Maui and can't say the Westin met the expectation. Too many kids, too crowded around the pool area...could have had more beach chairs on the beach....zero on great resturants or nice bar....room was small/bathroom not very well done at all...kind of low-end if you will. Valet parking was a zoo...however, staff was very friendly and helpful...weird that whenever you asked for any kind of assistance from the concierge you received a pitch for the time shares...ugh!\n\nReview 45:\nWe did not receive the room we booked. Room was postage stamp size, fridge did not work and the hotel could not fix it for the entire stay. Not a single time the beds were made up before 3PM. Lousy, overpriced food in the main restaurant and totaly untrained and unprofessional servers did not help to soth us either. Resort is crowded, busy and noisy, personnel indifferent, forget Hawaii serenity and experience. At $350.00 per night it is no bargain, Sheraton just down the street is a better choice if you must do Maui.\n\nReview 46:\nI have stayed at this property many times over the past sixteen years. The past ten years have been with children. I specifically told them when making the reservations that my wife and I were travelling with kids and needed adjoining rooms. The first e-mail reservation confirmation did not include the second room. I immediately corrected that. A day later I was informed that to guarantee adjoining rooms they would charge me an extra $100 per night. The hotel has been getting a bit tattered in recent years and now they are punting on the last attribute they had going for them... being family friendly.\n\nReview 47:\nExactly what you'd expect from a massive oceanfront resort in Ka'anapali. Excellent location. Solid, clean, relatively small rooms...nothing to write home about...but you shouldn't be in the room anyway except to sleep. The bed was nice...but the pillows were wimpy...and I didn't care because I was in Maui. I wasn't there to sit in my hotel. The pool/grounds are awesome. No problems. I'll say this again, because I've said it before in other reviews I've written. DO NOT go to Maui if you're on a budget. DO NOT go to Maui if you're cheapy cheap and you want crazy deals. It's the antithesis of budget traveling. You will be charged exorbitant amounts for everything. Smile and pay. Don't complain. Go to Mexico if you want cheap. The Westin - Maui is rock solid...if you know what to expect.\n\nReview 48:\nI also stayed at the Westin on the 5 night package that included rental car and 75 dollar resort credit. The standard room with that package is a garden view room which I chose to not upgrade. The view was still beautiful and I think the only time I even really went on the balcony was to leave my swimming to out to there to dry. The room was very clean. Do make sure if you want a lounge chair by the pool that you go down early and lay a towel and/or magazine there to reserve your spot. They go early. Not a big deal. The pool was wonderful to lounge by during the day. The breakfast buffet was very good. Worth the money if you want to eat that much for breakfast. I only did it once. It was way to much food for me so early. Came back late every evening so I never had to self park (because the lot was full) Valet was always available at no charge. Staff was also wonderful. I'll be back.\n\nReview 49:\nHaving vacationed at the Marriott Kauai three times previously (and having a fantastic service experience), my wife and I thought we'd venture out to one of the other islands to see more of Hawaii. The Westin Maui Resort was an absolute horror. Service was slow bordering on rude. The food wasn't refrigerated properly - which led to my wife contracting food poisoning on the second day. It took over an hour to book an excursion. And the bar staff was more interested in polishing their beer taps than actually pouring a drink. Fortunately, we went to the Whaler's Village and had a completely different service experience at every restaurant and venue there. Even without reservations, we didn't have to wait more than 10 minutes for a table. Bar service was instantaneous. The wait staff at Hula and Lelaini's was friendly, fast and the food was great. We're really surprised and disappointed with the Westin. You'd think with such a prime location and beautiful facility, they'd have their pick of the best-of-the-best in hotel management. Sadly, at the Westin Maui, that is definitely not the case.\n\nReview 50:\nThe resort was in an excellent location in Maui. The entire hotel had beautiful environment. However, the $25 per night resort fee plus tax was a rip off, which included internet only as WiFi connection, otherwise they charged $10 per 30 minutes to use their computers. The air conditioning in room was not functioning properly and had to be reset as it kept shutting down. There was a bee in the room and complained to woman in reception, she replied \"this is tropical place and should be expected.\" The worst part about it was the parking, the spots were very close together and if you were out past 9 pm you were out of luck and your car was parked by valet parking behind the other cars in lot. Therefore, you have expense each time to tip valet attendants. The parking lot is too small for the number of guests as October is the low season!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32239, "query_start_index": 32241, "query_end_index": 32241, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "38%", "inner_docs_start_indices": [176, 1058, 2079, 2827, 3540, 4069, 4863, 5386, 5737, 6611, 7041, 7871, 8346, 8730, 9513, 10213, 10450, 11476, 12168, 12706, 12824, 13670, 14184, 14698, 15091, 15968, 16859, 17411, 18048, 18599, 18790, 19747, 20009, 20868, 21078, 22088, 23308, 23686, 24001, 24544, 25342, 26068, 26431, 26854, 27394, 27930, 28551, 29359, 30267, 31383]}
{"id": "230643", "pid": "230643", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nSituated in the heart of Barcelona, the Metro station is only a few steps away. Christian and Saskia were extremely helpful and pleasant staff members. The rooms were modern and overall the hotel is new. Pool upstairs is of decent size. Will definitiely be back!\n\nReview 2:\nHotel although in an excellent location was full of very unfriendly and unhelpful staff. it was my wife's 50th birthday which we did state before arriving and there was not even a glass of wine waiting for her when we checked in. Incidently if you like to have a view change your room if they give you 615 it has no natural light if you open the window it goes directly on to a brick wall, As said before location right on top of the station 10 mins walk to Las Ramblas and very friendly staff either in cafe opposite or the one with blue seat covers if you turn left outside the hotel Great comfortable base if you want to explore the city - but not if you like the staff to be warm and friendly\n\nReview 3:\nSpacious rooms, including the bathroom. Metro right outside the front door (lines 2 and 3 the funicular to Mt. Juic). Felt safe to this old single lady. Lots of places to eat around, 2 grocery stores within 2 blocks. Safe, 2 Eng. stations on flat screen TV. Staff spoke English and were very helpful. My phone didn't work and someone came in person to wake me on my last day. 15 minutes walk to La Rambla. The rooms were not soundproof but it was noisy only Fri. and Sat. and not too bad. No coffee maker so I brought my own. I will go back there again, the location was wonderful.\n\nReview 4:\nStayed at the Europark hotel last year and really thought it was decent. To my surprise Universal is in the same chain at the Europark, except its at the bottom end of La Rambla. Directly outside the hotel is a metro station, this is on the same line as Barcelona Nou Camp. Just follow the crowd! The metro is a great way of getting around and really cheap. Be careful about walking to and from La Rambla at night, the walk is about 10 minutes but you have to go through some bars. Quite a few police around which is nice to see. I don't really go to barcelona now other than to see the football, however this time I went on the cable car, its a bit of the con, just pay one way and then walk back. Taxi from airport to hotel 35 euros, from hotel to airport 21 euros!! You can get a bus from the airport to Espanyol roundabout which is on the same road as the hotel.\n\nReview 5:\nThis was our first hotel in Barcelona and we ended up checking out after the first night due to the less than pleasant neighborhood. I don't want to alarm anyone as some will find the area acceptable but we chose to move to the nicer L\u2019Eixample area of Barcelona. The hotel itself was fine. Our room was on a high floor and overlooked the street in front. Noise was not an issue even though we faced the street. Our room was clean and modern...see photos. The roof deck has a pool and a great view of the city. I don't think anyone will hate this hotel, I just think that it is important to be in a decent neighborhood when staying in Barcelona.\n\nReview 6:\nWe loved the convenience, value, and modern style of the Universal. Close to Ramblas, Metro (right outside the door! ), great restaurants, and lots of sights. Service, cleanliness, etc., was great. Only one small complaint--there is no place to plug in a hair styling appliance anywhere close to a mirror. They do provide a hairdryer in the bathroom, which only an electric razor can be plugged into. If you want to use a styling iron as I did, you can't do it in front of a mirror! Seems strange that they didn't think of that...\n\nReview 7:\nThis is a great hotel...Located within walking distance of La Rambla and right next to metro. We were able to get everywhere in a short amount of time Very clean and helpful friendly staff. Free Breakfast was basic but it did the job every morning. Rooms were smaller then we were use to but very clean. Most of the other reivews were very help in selecting this hotel.\n\nReview 8:\nStayed at this hotel for our 1st year anniversary. We choose it because of the reviews from this website. The hotel was very very nice, the staff are excellent. It is a very modem hotel in a good loctaion. We mailed the hotel and asked for a nice room, which they gave us with a brillinat view.\n\nReview 9:\nOur stay at the universal couldn't have been anymore perfect. Decor very modern kept immaculate at all times. The staff bent over backwards to help us very friendly and nothing was to much for them to make your stay unable to fault in any way. It's a 5 min walk la rambala 5 min taxi ride to the beach. If I return to Barcelona which I'm sure I will this hotel is where I will be staying no question about it. Would like to thank all the staff for making our stay a comfortable and very memorable one.\n\nReview 10:\nthis hotel was nice and modern. I booked a regular deluxe room with 2 twin beds. Being that this is Europe the rooms were small compared to standard USA hotels but it did its job. Nice closet space and in-room safe came in handy. Bathroom was nice and clean. Location is about a 10-15 min walk to Las Ramblas but the metro is right outside the front of the hotel to all major sites. I personally rented a vespa for the weekend from http://vesping.com/ they are so accomadating and met us where we requested. Prices are good so if you're able to drive one do so, VERY useful when you're going from site to site all day, hop on, hop off. Just a word of advise, it says the Vespa fits 2 however it really is only for one person. Im fairly small so i fit (5\"3) on the back but it wasnt super comfortable for the driver. As for the hotel Id def recommend it, nice people in the front booked us restaurant reservations both nights and were on time with the 7am wake up call.\n\nReview 11:\nWe stayed in this hotel for four nights on our recent business trip. This location was excellent as we walked to La Rambla famous popular street within 10 minutes. On another day we walked to the port and walked along the shoreline to the beach area. The rooftop pool is a nice touch after a working day to lounge before the sun sets and enjoy a beverage. Within three minutes walking from the hotel is a grocery store selling wine/beer etc. Front desk will tell you where to go, I believe it was called open cor. The only complaint of the room we had was that it faced a courtyard which was illuminated which didn't make the room too dark. The walls aren't soundproof as you can hear anyone using the washroom flushing/showering. This is typical of the older smaller hotels in Europe.\n\nReview 12:\nwent here for a week with my husband - room ok - location ok - but breakfast was awful one morning we were not even offered coffee- just drank water - overall the hotel was too expensive, but staff very nice & helpful\n\nReview 13:\nWe spent a nice time in barcelona. My husband, my two taughters (12 and 14 years) and our little son (baby). The hotel is nice but there is a lot of traffic noice also during the night. So you must keep the windows closed. The hotel bar is realy bad - sorry for that. The hotel offers a good continental breakfast.. If you make an online reservation, it is impossible to mention that you travel with children. So an adults room price will be charged for them, if they stay in a seperat room. Neither the hotel staff nor the manager was willed to change the fee to a children rate, only the baby is free of charge. That is realy a shame for a hotel with four stars. That's the way a satisfied guest leaves the hotel angry and dissatisfied.\n\nReview 14:\nI reserved early from Internet, for a third of the regular price, and when we got there we were pleasantly surprised. The Hotel is a little away from all the touristic action, while it's an easy walk to Las Ramblas. A magnificent view of the city from the pool on the roof. The room was cosy and luxurious. We only paid about 112 euros for a night and the service from every staff member was amazing! I'm never going to another hotel in Barcelona.\n\nReview 15:\nVery comfortable room and super clean but the noise from the street is intolerable; people are out partying and shouting until half five. We did ask to change rooms but we were told to wait the next day at noon. We decided against waiting as we didn't want to waste a day. I have to agree with reviews re the neighbourhood; it's a strange mix and not always the safest. The pool is tiny and the gym consists of two treadmills, two bikes, a bench and that's it.\n\nReview 16:\nWe stayed at the Barcelona Universal Hotel one night before our cruise and one night after and the place was great. The rooms were so clean and quiet. The food at the restaurant was great and the staff were so helpful and friendly. The location is a short taxi ride to the cruise terminal and the metro stop is right outside the front door. It is only a 10 minute walk to the Las Ramblas. We will definitely stay here again on our next visit to Barcelona.\n\nReview 17:\nWe really liked this hotel: the room was very quiet and comfortable; breakfast good; service good. The rooftop pool was smaller than we thought it would be but obviously there were space limitations. We could not have been any closer to the metro station and the funicular to Montjuic so the hotel was ideally placed for sightseeing. The hotel is not so ideally placed for the beach unless you are prepared for a long walk, public transport or a taxi. We found the public transport good. However, anyone travelling to Barcelona should be aware of the pickpockets and scams both on the streets and the metro. These have certainly put us off returning to Barcelona\n\nReview 18:\nI am amazed that this hotel has a four star rating. It lacks everthing that a four star hotel should have. The pool is very small and the gymnasium should not be a feature. The noise of traffic is unbearable as it is located on a busy road. There is a very small bar in the reception, but there is no bar staff and if you want a drink the porter has to fetch someone from the restaurant upstairs. The rooms are very small, but clean I have to say. The most dissapointing thing was the staff. Every member of staff was rude and unhelpful. One example, was when we asked for toothpaste which is a little sachet provided at the beginning of the stay. Our request was refused and there was nowhere local to find toothpaste. Were were also charged \u20ac63 for car parking in possible the tightest car park in the world! !\n\nReview 19:\nthe room was great--- but reception was a little rude and elitist. other than that, the location is great and barcelona is lovely! !\n\nReview 20:\nThe double room we had here was just a room, a little sparse, a little tight, but perfectly serviceable and not overly expensive. Although the hotel is not near the Ramblas, it's a pretty easy walk - and the metro stop is literally right outside the door, if you're not up to the walk. Although Barcelona is a busy city, our room overlooked the street and was very quiet. The breakfast buffet was very good and included in the price of the room.\n\nReview 21:\nThis hotel was well located! Right on venue Paral.lel....very clean, good breakfast, very helpful staff, and the metro right in front of the hotel! For the money~ this was a great find... I would tell a Barcelona bound traveler, to tour with the touristica buses, they visit all the sites, and you can get on and off at leisure... side trip to Girona and a visit to the Dali museum is a must... the same company (Julia tours) provides a good tour...our trip to Monsterrat was less than hoped for....the line to approach the icon was endless, but the geological sight was very interesting... again on the hotel~ a staff person on the desk got me a ticket to the FC Barcelona vs. AC MIlan soccer game .... great hotel!\n\nReview 22:\nThis is our 3rd of 4 nights and we can't fault this place. The staff have been very helpful re any query. Between English, Italian and the little Spanish I know, have not had any problems. Room was well appointed and comfortable. Rooftop pool is a bonus on a hot afternoon after hours of sightseeing. Overall great location. Pleasant walk to La Ramblas, the tour bus top is only about 10min walk. Great little tapas bars.\n\nReview 23:\nA group of us just went to Barcelona for a Barcelona Marathon 2012 and all stayed in Barcelona Universal. The hotel is lovely, modern, renovated, clean with a very friendly with a very helpful service and a nice breakfast. It has a roof terrace with a swimming pool (opening in April) and a sun tanning deck, free wifi in the rooms and free internet access in the lobby. We were very lucky to get a free upgrade and got a beautiful big room on the top floor with a huge roof top terrace with deck chairs, table etc and jets in the bathroom. The hotel is in a perfect location, just where the Marathon route was and 1.5km from the start / finish line. It is close to the metro, a few minutes walk from the beach and Las Ramblas. Would highly recommend.\n\nReview 24:\nThis hotel is modern, clean, well staffed and in the perfect location for exploring this marvellous city. It's not right on La Rambla, which makes it feel safer and quieter, but you can walk to the popular strip within 10 minutes. Paral-lel Metro Station is right outside and from here you can reach all the major sights that are not within walking distance, and there's also a Metro from Paral-lel to the main train station - Estacio Sants - which is a 15 minute journey from the airport. There is free Wi-Fi, all the staff speak excellent English and the bar is small but well manned and very friendly. We didn't use the restaurant, but it looked fine. Breakfast was 15 euros extra, but we walked to La Rambla to the Amercian Soda Bar, near the Licieu theatre, where they serve excellent breakfast and tapas. My only comment for attention would be there are no English TV channels - but if you're wanting English TV you're wasting your time in Barcelona, you should stay in a Travelodge in Coventry for that. I could also imagine a room with a balcony on the main road not being as quiet as ours.\n\nReview 25:\nWe stayed for one night. The room was quite ok, but but the only small frosted window was facing a deep narrow shaft that on the top - several floors above ours - was covered by another frosted glass. Be very shure that you do not get one of these rooms. There are several...Impossible to know if the sun shines or if it is raining. Otherwise the hotel is centrally situated and has resonable standard... On the bottom of our shaft the hotel kitchen was situated - extreemly noicy as long as the staff there was working - and the sound was ecoing.....\n\nReview 26:\nwe arrived at this hotelin 29th september2009, the check in took less than a minute and we had this great room ..it was spacious and very clean,the bathroom was fantastic.......and the best thing is that u have the metro station just in front of the hotel...and u can walk to la rambla in less than 10 minutes...\n\nReview 27:\nWe stayed here for 3 days before departing on a cruise. Location was great for walking to harbor and La Rambla, felt very safe. Metros and buses right there. Staff at front desk spoke English well and were helpful with questions, and the continental breakfast was good with views out to the streets of Barcelona. Also lovely views from the top floor of the hotel. I loved that they had free internet available; however, I couldn't bring my laptop on the trip and there was often a wait to use the ones in the hotel. The hotel wasn't really fancy, but we were here to sight-see and spent very little time here. All in all, we thought this place was great and would definitely stay here again if we came to Barcelona.\n\nReview 28:\nLOvely room, superb breakfast, good location for metro(which is really easy to use) and the most helpful and charming reception staff I have ever met.\n\nReview 29:\nThe bell-men called my wife a wh*re for smoking a cigarette outside on the sidewalk. They were very rude to her and even made her cry at one point. Then the french manager called the cops on us because she wanted to leave and stay somewhere else. The rooms are small, the staff are rude and are very unhelpful. The staff are verbally abusive to women. We left and stayed at the Hotel Front Maritim and everything was great. Stay away from this hotel if going to the great city of Barcelona. IT is a great city, dont let this terrible hotel ruin your trip like it almost did our's.\n\nReview 30:\nStayed here for a long weekend in July. The hotel is a generic business hotel but is let down by disinterested and dismissive staff ,(our electronic room key failed to work every time we returned to the hotel and the hotel staff appeared extremely disgruntled at being put out by having to deal with this), and a misleading photograph of the swimming pool (actually the size of a large jacuzzi).\n\nReview 31:\nOK, the rooms were nice, and the staff were very professional, BUT for two nights in a row I hardly slept. I could hear everything, including the lift, the people above me walking around in their room, the drunks coming in late, the partying continuing in rooms further down the corridor, the other guests coming out to complain etc. Only go there if you want to party late and sleep late, or if you're deaf. Jill Oxford, UK\n\nReview 32:\nThis hotel is in a good part of town and convenient to public transportation to the airport and elsewhere. It is also a good place for a pre or post cruise experience since it is easy to get to the dock as well. The rooms are good size and the bathrooms are exceptional by European standards. Having a towel warmer was particularly enjoyable since we were there during a damp, cool time and the hot shower was terrific.\n\nReview 33:\nI stayed at the Barcelona Universal Hotel for a girls weekend and chose this hotel based on reviews I had read on Tripadvisor. I agree it is in a central location and we had easy access and transport to all of the sites. The hotel is clean with well furnished rooms with a good selection of toiletries in the large bathroom. Unfortunately ,a handbag I bought whilst there went missing from my room. I reported it to the reception but they emailed me on returning home and just stated that the maid did not remember seeing it. I received no apology and would suggest that you use the safes in the rooms and put out of site any purchases you make. In the hotels favour ,however, my daughter in the next room had a pair of pyjamas go missing. These were found in the laundry and returned by post a week later.\n\nReview 34:\nThe hotel is kept immaculately. The staff are very friendly and helpful. The room service and maid service was excellent. The restuarant was exceptionally clean and the service was very good. The hotel is situated very close to Las Ramblas and the harbour which has the tourist attractions of the cable car, aquarium and Maritime Museum. These are five minutes walk away. There is a Metro station directly outside the hotel which takes you to the Gaudi catherdral and the Gaudi apartments are a ten minute walk from the cathedral. The hotel is central to all the tourist facilities. However, you do have to be careful of pickpockets. A key theme is that they approach you to ask for a cigarette. Be ready to tell them bluntly, to go away. Wear a money belt and do not have your handbag over your shoulder.\n\nReview 35:\nMy wife and I were going to stay at Barcelona Universal for 4 days in August this year. This was a non ref. deal. My wife died suddenly in early July, I was in contact with Pablo at the hotel to see if I could get a refund. There was NO problem getting the refund in full. He was a true gentelman in my time of need. If I ever go to Barcelona, I will stay at this hotel.\n\nReview 36:\nI stayed at the hotel from 4-6 May and it was out of this world. We were given an upgrade as it was my boyfriends birithday and the room was beautiful. The service was wonderful and the staff were lovely. I will certainly return to the Universal without any hesitation and can't recommended it enough.\n\nReview 37:\nI was traveling in Barcelona with my teenage son and we stayed for 5 nights at this hotel. It was very clean, very well appointed and very safe. I loved the hotel and the neighborhood. The staff was wonderfully helpful and accomodating right down to the dining room waiter who practiced Spanish with us, gracefully correcting and prompting us. There was ample storage and a good safe with easy directions. The breakfast buffet is worth the cost for sheer variety of foods offered and because with all the walking you'll do, a good breakfast is highly recommended. The rooftop terrace has awesome views but the pool is more for soaking than swimming -- but the bar access to the pool makes up for that. The neighborhood has lots of bars, cafes, theaters and is just a short walk (5 min) to La Rambla or the waterfront. Subway right outside the front door can get you anywhere in the city - and it's very easy to figure out, very clean and safe. I can't wait to return to Barcelona and to stay at Hotel Universal! !\n\nReview 38:\nTerrific hotel in an excellent location. Room & amenities are top notch as is the entire staff. Found the hotel on line and took a chance. I was extremely pleased on my arrival. Right on a major street which my room faced. It was never noisy except when Spain won the World Cup. Being right outside of a major metro stop was very convenient. Also there are busses across the street to take you to many destinations. It was within walking distance of La Rambla and felt very safe walking back and forth. All in all, I would give this hotel an A+ and will recommend it to anyone I know going to Barcelona.\n\nReview 39:\nWe were happy to stay in this hotel as it was clean, friendly and at an excellent location. The hotel is just above a Metro stop and not far away from many major attractions. It is also close to the cruise port and not far from the airport. We followed the hotel direction and took a train from the airport to the hotel. It was easy and fast to get to the hotel. I will definitely go back.\n\nReview 40:\nme & my boyfriend stayed at the barcelona universal for 3 nights couldn't ask for a better hotel it's sophisticated & modern with a gorgeous roof top pool, The staff are so helpfull and friendly they drew us a map how to get to places and made a diner reservation for us and checked what time a shopping store closed for me, Would deffinatly stay here again! And it's a great location for las ramblas just a 10 min walk away and the olympic port a 10 min cab ride. You have to check out Buddah bar in las ramlas realy funky bar serves great cocktails and the Angles & Kings Club at the ME barcelona hotel is a realy cool club which open's up onto a roof top pool they also have a beautiful spa at ME barcelona and las ramblas is great for shopping.\n\nReview 41:\nWe stayed at the hotel for 4 nights during September and had a great time! Check in was fast and efficient, the staff on the front desk were very friendly and informative through out our stay. Our room was amazing, massive corner room. Room was spotlessly clean, serviced daily. Lovely bath and shower. Free safety deposit box in the wardrobe. Small but reasonably priced mini-bar was also available in the room. The location of this hotel is fine if you do not mind the ten minute walk to La Ramblas (the walk will take you to the port end of La Ramblas). The area surrounding the hotel was fine, at no point did we feel unsafe or intimidating. In summary, a really great hotel for a really great price.\n\nReview 42:\nDon't hesitate to stay here. Great location! Very nice rooms, good breakfast (if you stay 2 nights you can get the breakfast included).\n\nReview 43:\nWe stayed at this hotel for 3 nights in April. It is in a good location, with the metro right outside the front of the hotel. We had room 618 which is at the back of the hotel. Rooms were a good size, and very clean as was the good size bathroom. The only downside was no tea and coffee facilities in the room. We only eat breakfast at the hotel, but it was very good with a fair choice of hot and cold dishes. All the staff at the hotel that we encountered were very polite and helpful. Hotel is about a 10 minute walk from La Rambla and about 20 minutes from the port/beaches. Not many decent restaurants near the hotel, but within a 10/15 minute walk there are plenty around the main square and in La Rambla. Would definitely recommend this hotel\n\nReview 44:\nWe arrived at the hotel sunday at 15.00, and our room was not ready. Ok, fair enough, the hotel asked if we would like them to store our luggage, which we would. We got back two hours later, and had to wait 25 minutes to check in, because the reception was crowded with guests. After this we had to wait another 20 minutes to get our luggage up in our room, and we went down THREE times to ask where it was. We also said that we could bring it up ourselves if they were short of staff. No respond.. I think we got the worst room in the whole hotel. 2nd floor (1st floor is restaurant), tiny room, and our window faced a \"backyard\", which in fact just was a hollow room inside the hotel. (with a roof.) Our room was extremely noisy, we could hear other guests all night, and the maids startet at 09.00.. We didn't eat at the hotel, and it was clean and elegant, and that's pretty much the positive things that can be said.\n\nReview 45:\nExcellent hotel within walking distance of many of the main attractions. Very helpful and friendly staff, rooms well maintained and very comfortable. Breakfast is a good mix of cooked and continental. Also has a rooftop sun terrace and small pool. Several good restaurants on stretch between hotel and Pla\u00e7a d'Espana, particularly Pura Brasa and Rias De Vigo There is a metro station almost on the doorstep. I would strongly recommend this hotel. Also used Sun Transfers for pick ups between airport and hotel. They live up to all the excellent reviews, drivers are always on time, friendly and helpful.\n\nReview 46:\nWe were crossing our fingers that our Hotwire reservation would end up being the Hotel Universal and it was. We spent the last week of our honeymoon here, It was centrally located, convenient to the tour buses, decent restaurants and local attractions. The front desk clerk Juan upgraded us into a lovely spaceous room (even by Amiercan standards) and spent time providing recommendations for local attractions, restaurants and how to get there. All of the staff were very friendly and helpful. The rooms were very clean, modern, and provided the conveniences of home (including a little toiletries kit). We spent a little more than $200 a night and really felt like it was comparable to what we would get (and even better) in the U.S. (in contrast to what U.S. $200 can buy in other parts of Europe these days--two-star hotels). We had the chance to relax at the rooftop pool with a great view of Barcelona. We truly enjoyed our stay there and would definitely like to return and book this hotel again!\n\nReview 47:\nThe location of the hotel is very good, it takes only about 7 minutes to walk to the Ramblas even though the neighborhood one has to walk through (El Raval) can be a little dingy at night. But taxis are easy to find and the metro station is right in front of the hotel. The rooms are nice and very clean. The only negative point was that we didn't have a real window in our room, just a window that went into some kind of ventilation tube. Therefore, it was always a little bit gloomy in the room. Better ask for a room with a real window. Staff is very friendly and helpful. I would definitely recommend this hotel and I would stay there again.\n\nReview 48:\nThe hotel is right opposite the metro so you can either take a short ride on the tube or walk which would be abot 10 mins its also a walkalble distance to the Port. The rooms were well furnished with all modern amenities.Staff were very helpful and friendly. The hotel has a small pool on the rooftop which wasnt bad. Its good hotel and valu for money.\n\nReview 49:\nHotel was OK but noisy traffic all night. Be sure to LOCK UP your stuff!!! I lost a nice pair of earrings tucked down into the bottom of my makeup bag. The management was not helpful.\n\nReview 50:\nAfter a week in southern Spain when we arrived in Hotel Universal on Christmas day, we did not really have high expectations. This hotel totally made our day. While they are not the best looking hotel , they are a great value. For the price you pay, their rooms are well maintained and every room has ample toiletries provided in case you have forgotten some. There was absolutely no view, but we were there to see Barcelona, not stay at the hotel! The front desk was especially helpful. They helped us plan our trips and provided names of restaurants open on christmas day. Location wise, it could not get more perfect. We were walking distance from Las Ramblas and it was perfectly safe to go anywhere you wanted at any time of the day. If you would like to visit Barcelona and find a good clean hotel that is close to Las Ramblas this is the hotel for you.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29401, "query_start_index": 29403, "query_end_index": 29403, "truncation_seperator": "... 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{"id": "305947", "pid": "305947", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI stayed at Metropark Hotel Kowloon this Janauary. The Room is great, lots of facility in each room. I book in standard twin room, and the room is so good. The bathroom was clean. Overall this hotel is good enough for me. The Location is quite near to the market. Near this hotel there is ladies market. You can take a walk to reach there. The location is also near the MTR station which is make easier to you to go anywhere in HongKong. About the staff, they were very nice to us. Most of them speak English so no need to worry to ask them. They were very friendly and kind. and by the way, they provide free hotspot in the lobby. :)\n\nReview 2:\nStayed at the Metropark as asingle traveller for 2 weeks. located outside the main tourist area but with all main attrations within easy reach by bus,minibus,taxi mtr train or kcr train.T IP buy an octopus card at any mtr station,this gives you cheap travel on most public transport and saves using small change! The hotel is clean and the staff all very helpful. Only gripe is that the buffet breakfast tends to serve lukewarm food and at $108 HK is a bit overpriced. Go 20 yards out of the front door to Teresas cafe and enjoy afull English and coffee for $21 HK\n\nReview 3:\nIMO this Hotel is to far away from airport for just a one night stop over. We waited for 30 Min's at airport for our arranged shuttle collection,and hour travel to Hotel, this could well take longer if driver was dropping off at other hotel's. Had a very early start the next morning and a repeat 1 hour shuttle to airport. We both felt that our precious time was taken up with waiting and transportation to and from this accommodation, and not used for relaxing as we wanted. No available time not see or use any of the Hotels faculties. The bell boys were a joke, they expected a tip by just looking at our case. When we have good service, we will reward. Rooms that are given for one night only are not to a very good standard, both cups dirty, and shower needed a proper cleaning , but did not have the time or energy to complain. Hotel and distance may be OK if the stay is for longer than just one night. Sandy\n\nReview 4:\nI was utterly disappointed with metropark kowloon. We stayed at metropark causeway bay and loved that hotel. This one though is another story. The rooms are super small even in HK standard. The lobby is a mad house and the location bleh. Service is alright but overall the worst hotel I stayed at in HK. Plus there is a very loud mechanical sound coming from the elevator which can be masked only if you turn the AC full blast. We stayed in a room farthest from the elevator but the noise resonates throughout the floor. Do yourself a favor and stay somewhere else.\n\nReview 5:\nThe first disappointment is the actual location of this hotel. Its name suggests it is in the centre of Kowloon however it is not and is much further north . Do not be misled by Kowloon being in its name. I stayed in one of the lower price rooms but was very disappointed. The bathroom was very dated and was not very clena. The room itself was small and the decor was extremely dated. Despite requesting a non smoking room it was clear the room had been used by smokers as all furniture and the curtains smelt of tobacco smoke. Will not be staying here again.\n\nReview 6:\nThis hotel is not only very poorly located (one has to wait for the hourly shuttle to take you anywhere - nothing is in walking distance), but it is also very very old. Everything is outdated, the carpets are musty, paint peeling on the walls, the bathroom counter tops are chipped. The bar downstair is packed with clutter (see the picture I took in the bar - how can you relax with the place looking like this?!). All in all the hotel is unkempt, dirty-looking and yucky smelling. Whoever came up with the interior decorating must have been on crack - it is uglier than ugly. If you don't care about hotel cleanliness or good service, but just after a good price, then this place is for you. If you are traveler looking for more classy digs, go somewhere else - you can find a much better hotel for the same price in Hong Kong. And in a better location!\n\nReview 7:\nThe hotel is situated within walking distance to Nathan Road (around 10 minutes), Night Market (10 minutes), Tsim Sha Tsui and Star Ferry (25-30 min). I was really surprised by the size of our room (Comfort room), I thought it would have been much smaller. The room was well equipped, clean. Our bed was big and comfortable, didn't have any problems with wireless internet. They have a very good buffet breakfast and a shuttle bus to Tsim Sha Tsui (the shuttle stops near the avenue of stars). The only one negative moment was when at check I was told to wait for a room for 2 hours (I arrived to hotel at 11.30 AM). Generally, this is a nice place to stay in Hong Kong. This is a fabulous city. I love it!\n\nReview 8:\nSpent 7 nights here. Hotel a little older than most, more than made up for by the excellent service of the hotel staff. Swimming pool and fitness room both work. The Australian buffet dinner is just wonderful, at $28 a go you don't find better value for money. The free shuttle bus runs every 30 minutes into Mongkok and the side of the Peninsular hotel so shopping and the Star ferry to Hong Kong island are within easy reach. If you looking for a lower cost stay than you couldn't find better that this one and as a bonus \"Happy Hour\" lasts from 6.00pm to 21.00pm.\n\nReview 9:\nWe stayed in this hotel a couple years ago now, but we loved it so much, I just had to comment on how fantastic this hotel is. Beautiful decor, very friendly staff and great service provided. I will be staying here again on our next trip back to HK. This hotel is located fairly close to the Temple St Night Markets and we walked around Kowloon easily from our hotel. The Sip Sip Bar is awesome. Very friendly staff here, especially a waitress called \"Agather\". (not sure if I spelt her name right, but either way, she's the best!). We had alot of help from the friendly concierge, and the lady that works at the tourist desk. In a nutshell: The best quality hotel for a great price. Loved it!\n\nReview 10:\nMetropark Kowloon has many pluses, the shuttle which takes guests both to a local metro station and to the Star Ferry teminal, its buffet breakfast is varied and delicious and the Chinese restaurant (House of Tang) provides good quality meals. Rooms are not as small as some reviews suggest, certainly the 9th floor room where we stayed for three nights (not a club floor room) compared favourably in size with many hotel rooms in, sy, London. What prevents the hotel scoring 5 stars is its location, some way from any sights. It's possible to walk to Nathan St in about 10 minutes but is not near to any other of the major sites. Reasonably priced, a good choice for a few days but not if you only have a day or two.\n\nReview 11:\nThis is my 4th time in HK and Metropark Hotel Kowloon is simply the best hotel amongst all my different hotel stays there (4 stars range). Apart from the 15min walk frm the MTR, everything was just great. Service was excellent, hotel staff very polite, warm and friendly. Spacious rooms by HK standard in comfortable, cosy settings, free internet, cable TV and room was always done up neatly. I even got to watch my dose of World Cup from the comforts of the hotel room! The shuttle service was fantastic too. Will definitely come back to stay here again. :D Thank you metropark hotel kowloon.\n\nReview 12:\nMany reviews lead me to believe that this hotel was a good option for our short stay in Hong Kong. We selected a standard room and it definetly needed refurbishing! There are better options available with location and room quality. I agree with the review that the hotel is out of the way and in hindsight should have selected a hotel in the heart of Kowloon and sucked up the price difference. Our stay was at the end of a long holiday and we did not have the heart to find the local transport options to get into the shopping areas.\n\nReview 13:\nAlthough it's located few blocks away from Mongkok MTR, there are free shuttle bus services that drops passengers off near Mongkok or Tsim Sha Tsui MTR. The staffs were very friendly & helpful. The room is very clean. Very comfortable environment. There's also free wifi at the lobby area. Would definitely go back again. Highly recommended.\n\nReview 14:\nQuite cheap I guess, but dirty and smelly (our room was 'non-smoking' but obviously hadn't been so for long - the cleaners spray deodorant when they do the rooms, but it soon goes off and the horrid, dirty smell returns). The public areas are of course much better. The restaurants are both mediocre and over priced. We ate chinese one night and Cajun chicken the other. The Chinese was quite good but the Cajun had barely even sniffed the spices so was very bland, and was served with a very little rice, plus cauliflower, tinned carrots and broccoli! We had two stays a month apart (pre-booked) and both times we arrived they had trouble finding out booking - not amusing after a 12 hour flight! Beds were comfortable.\n\nReview 15:\nI stayed at the Metropark Kowloon for several days. It appears to be a nice, clean hotel. However, by about the 5th day, I started noticing that I had some small red bumps on my torso. The next day, several more appeared. The day after I left the hotel, the bumps developed into welts all over my arms, waist, shoulders and legs -- about 25 in total. After doing some research, I realize these are bed bug bites. Sometimes it can take up to 9 days for these bites to appear, so I was probably being bitten a little every night without knowing it. If you stay at this hotel, be very careful. Check the bed sheets, blankets and mattress to make sure your room is not infested with bed bugs. You also have to make sure they don't get onto your luggage or chothes or you could end up infesting your home with them. It's actually very unfortunate because this is a decent hotel with good size rooms and nice, helpful staff. However, because of this bed bug situation, I would never stay at this hotel again.\n\nReview 16:\nI chose this hotel because it's not in a busy tourist area. The room I had was not so nice. As noted by other reviewers, there's a smell about it. The bathroom smells, the room smells, the corridors smell. The furnitures old and the walls patchy and grey, in need of repainting. The front desk staff were efficient but were indifferent. Overall it's a 3 star standard hotel. I paid close to USD150, which I think is pricey for what I got. If you can get a cheap rate, then you do ok.\n\nReview 17:\nIt's very small, even by HK standards. You can do better. The view is depressing. Location has two advantages - airport bus stops at the hotel BUT it is a 15mins walk to the bus-stop to get to the airport. It is close to the markets and the train station. I think Eaton Hotel is better for the price, but a longer walk to the train station. It's cleaner, brighter. Keep looking. Metropark is just not good enough for the price. All the best.\n\nReview 18:\nStandard rooms, got what we paid for in that respect, nothing special. Terrible service, the staff were rude - not the best introduction to Kowloon/Hong Kong! The Pool is nice, shuttle service is fantastic and very handy but I won't be staying here again, to be honest it made my short visit to Hong Kong terrible and won't be returning in a hurry.\n\nReview 19:\nAfter getting off the plane we hopped on the Airport train to the city,there we were ushered to the bus terminal to a shuttle bus direct to the Metropark hotel.This eliminated the usual drama of getting to a hotel in a foreign country.We had no problems checking in and were very happy with the room and the other Hotel facilities.The hourly FREE hotel shuttle to the Ladies Market and Downtown to near the Kowloon - Hong Kong ferry terminal was a bonus.The staff were always helpful and caring..... an added highlight was Teresa's Kitchen close by which served great meals at reasonable prices.\n\nReview 20:\nI stayed at The Metropark on transit to Oz.. I spent two nights at the hotel. I stayed in an 'executive room' , the only thing i would say is that i would hate to see a standard room. It wasnt very spacious. The hotel staff very extremely helpful, the location was average, but the hotel do offer a free shuttle bus every half an hour to various parts of Kowloon. The room was spotless. The restaurant was very well priced and a tasty meal. I cant really say anything bad about the hotel, it only misses out on top marks because of the size of the room.\n\nReview 21:\nThe rooms were decently clean and the staff is quite friendly and helpful. Although the location is not directly next to the MTR station, but it is within walking distance to many highly recommended restaurants in Kowloon, the Women Street, and with a whole lot of ammenities around in Kowloon. They also provide airport and MTR shuttle (Mongkok and Tsim Sa Tsui MTR). Recommended for travellers looking for a good bargain 3-star hotel. (My double room was less that $100 per night)\n\nReview 22:\nThis was my 2nd time stayed in Metropark Kowloon. The reason why I chose this hotel again was because their competitive price of long stay package & services. I was very disappointed after the three weeks stayed. Every morning at 6:00am I heard the ppl talked loudly in the corridor, and opened their doors smoking (even though I lived in the non-smoking floor). It's no use whatever how many times I have complained to receiption counter. The worst was their bellboy damaged my luggage, and no one said sorry or compensate to me. I have no time to negotiate with the bellboy cause I needed to catch the shuttle bus to airport. Frankly speaking, I won't consider to stay in this hotel again, NEVER ~~ Please make clear your mind before make booking with this hotel.\n\nReview 23:\nLocation: a bit of distance to the nearest MTR station, around 10-15 minutes walk, in summer it would be too much for me. Clean: the hall ways to the rooms were dirty and smelly and you would give a double digit number to the age of the walls and carpits, on the other hand the rooms are much more taken care of, no smell, clean bed sheets, good bathroom. size of room: the smallest i ever experianced in HK over all, it did it for me since i was only there for 6 hour sleep, but for sure i will not go there if i am staying in HK for more than 1 day.\n\nReview 24:\nWe stayed here for 5 nights during a holiday to Hong Kong. The complimentary shuttle to Tsim Sha Tsui was very convenient. The staff were friendly and helpful. Rooms were compact but clean and the bed was very comfortable. No view out of the window, but for a mid-range Hong Kong hotel this is par for the course. Buffet breakfast was a little expensive but had a decent variety. The downstairs bar was small but the staff were very attentive, and remembered what my wife and I had been drinking the previous evening and served us accordingly. In fact we received a round of compliemntary drinks on the house the night before we left, which was a warmly appreciated gesture. The hotel is about a 15 minute walk from the MTR.\n\nReview 25:\nEither someone messed up with the rating or I was duped by my agent! The only good thing about this hotel is its location, which is near to one of the most popular shopping area in Kowloon called Ladies Market. My take on this hotel: Interior decor: old, outdated Room cleanliness / amenities: smelly, dirty, and poorly maintained Employees: rude, unfriendly To Reliance Shipping and Travel Malaysia: Seriously guys, you have to buck up. My family have been traveling with you for the last twenty years and this trip is by far the worst. Everything from the tour manager, to the itenerary, to hotels, to the food, you name it, it is horrible. For a premium travel operator, you are losing your luster. Christopher Lee and KM Goh\n\nReview 26:\nWas booked in here by a travel agent after previous stays in the Causeway Bay branch had been fine. The stay was terrible - internet access was dodgy, I was put in a smoking room despite being a non-smoker, the food was average (stay way from the omelettes) and the room shabby. It was a 15 minute walk from the MTR which is not fun in summer and local restaurants were non-existent. Day four I found bed-bugs in my bed. I would never go back.\n\nReview 27:\nWas very impressed by this hotel. It was only a short walk from the centre and main street, but far enough away that it made for pleasant stay. Did not eat in the hotel, but that was only because there were so many eateries to choose from. Great wee supermarket across the road for any basics you want and launderette and chemist also. Did not really know what to expect as have never been to China before but would definately go back again, and stay here. Only complaint was they web-site said the pool would be closed for maintenance and it wasn't, but it did look nice when we went up for a look.\n\nReview 28:\nThere are better hotels in Kowloon than this for business. Not a place where you would want to host business appointments and make an impression. The SipSip bar is seedy and pretty univiting. There were people sleeping with backpacks in the entry foyer. Not the right kind of place.\n\nReview 29:\nI stayed here after reading reviews for six hours on TripAdvisor, and am very happy with the hotel. They have everything you need - beds that are not too hard (difficult to find soft enough in Asia, so this is double thumbs up! ); pastry shop in lobby, good free shuttles to two shopping areas, laundry and grocery store across street, and rooftop pool is nice and clean! The room and bathrooms are very nice, and I would recommend for families and couples as well as solos. Desk personnel very helpful! Free wired internet in room and flat screen TV as well as mini-fridge and plenty of space for luggage, too!\n\nReview 30:\nBooked with HRS.com and when I arrived they could not find my reservation. I showed them my printed confirmation and after 20 minutes of looking through the computer and going to the back office, they said they still said they could do nothing for me. I raised my voice a bit in front of some other guests and finally they gave me the room that I reserved. When I got to my room, I wished I had kept quiet and went to another hotel. The rooms are TINY and OLD. The space between furnishings are like two feet apart and it seems like everything is crammed in there. The TV is old and started to make a humming noise after a few minutes which was annoying. The air vents were DUSTY. The lighting in the room made it feel dark. The bathroom was kinda moldy. The only pro is the location to Mongkok. Being about 5 minutes walking distance to the popular shopping place (sporting goods, electronics, ladies market) . But then again it is also far away from Hong Kong Harbor, Island, and TST. I wish I stayed at the YMCA.\n\nReview 31:\nWe just returned from our family holiday staying in Metropark Kowloon from 27-12-2008 to 02-01-2009. Our stay was great and got the best hospitality by the hotel which we booked after reading the various reviews about the Hotels in HK through Tripadvisor. Our got quick checkin at 1 AM. Mr. Kimmy Kwok the reservation mananger & Ms. Cathy Tin helped me providing 1 day more stay, than our booking as my daughter got ill in our trip, even they inquire by visiting us. They arranged a great New Year party at the Lobby. We got our spacious plus room @ 750 HKD which I feel a great bargain price for such a nice located hotel in this peak season. One can exchage their money to HKD from a dealer loacted just under the hotel to have a better rate. Hotel's local shuttle is great to be used. I love to visit this hotel in my next trip to HK.\n\nReview 32:\nGreat stay for the value, clean and very helpful staff. Free shuttle daily to Metro or other destination Location good for shopping just a few minutes walk to Mon Kok excellent breakfast service nice Pool area I really can recommend it for families or people which likes good quality.\n\nReview 33:\nOnly in Hong Kong for a couple of nights. But nice hotel, situated near the markets, hotel has a bus to get around with. Nice couple of resturants in the hotel, and a nice outdoor pool on the roof top. lovely little bar in the ground floor/ street enterance. Able to see the Premiership football whilst enjoying a nice long happy hour!....\n\nReview 34:\nThe hotel appearance is very modern and clean, very much like a 5-star hotel. The rooms are great, mid-size with very clean and modern bathrooms (which are a great plus). Most hotels have rooms that are clean and modern and the bathrooms are usually a bit old. But metropark was fabulous. It was truly a very comfortable stay. The location was good for us as it was about a 5minute walk to all the night markets and very good eateries were around the area. It's a bit of a hustle and bustle outside but we prefered this much more so than in the CBD area. We paid 2-3star rates for a 5star hotel! Swimming pool is currently out of service due to renovations. A+\n\nReview 35:\nJust returned from one night stop over in Hong Kong. This hotel is dirty, very smelly. The smell in the room was almost unbearable. Staff were not helpful. Shuttle bus was not pointed out to us. Tourist sightseeing reservations lady has attitude. Would never stay again.\n\nReview 36:\nTravelled to HK with my husband (then fiance)(I am FROM Hong Kong) and stayed there for 5 days. Not recommended at all. The hotel is \"far\" from MTR (subway) and all sites. (FAR=> have to walk for more than 15 minutes is considered Far in Hong Kong) There is no bus, nor minivan that goes to the MTR station either. Hotel does provide shuttle but we never took it -since they run at a certain schedule. Hotel room itself is more like a \"motel\". Paid around 550HKD for 1 night. There are alot more far better and more convienent choices in HK. Will NOT go back (though they have now changed to \"Metropark\" - even if they upgrade all the rooms to 5star quality, the location is NOT going to change).\n\nReview 37:\nExcellent hotel with complimentary shuttle bus into the main part of Kowloon as the hotel is a bit far out - shuttle goes every 30 minutes. Good selection for breakfast, room is spacious with great facilities (inc. hairdryer). Staff are very helpful and there is free wi-fi available in the hotel lobby.\n\nReview 38:\nComfort Room Great value for money with this room, stayed 2 nights only as stopover going to China. Room was clean and presentable, good for short term stay. I have previously stayed at this hotel with family before and loved it, especially the free shuttle bus that runs every 15 mins, very convenient. Staff Checking in was ok, actually getting out luggage upstairs was another matter. We asked the concierge to bring the luggage straight up the room. After checking in and waiting for 15 mins for the luggage we called the reception desk and they said they will send up immediately. After another 15 mins we decided to go down and get it ourselves. We found the luggage where we had left it, at the concierges desk. Not happy! Location is ok, but with a free shuttle bus running it doesn't matter. Overall very good stay.\n\nReview 39:\nWe stopped over in HK on the way to New Zealand. This hotel is in a far from ideal location and the rooms are dark and dated. We were very disappointed with the dingy room and the grotty bathroom. Would not recommend it to anyone.\n\nReview 40:\nwe are a group of eight (6 adults and 2 kids) and i personally picked the place because it's not a too crowded area for the kids. i booked through agoda and i have no problems with regards to my booking. they have a shuttle bus that runs every 30 mins to Mongkok MTR station and TST. there are many restaurants within the area. Ladies market is just walking distance from the hotel. or you can catch the shuttle bus in going to MOngkok and afterwards walk your way to the hotel (10-15 mins). hotel staff are very accomodating especially when it comes to directions to attractions in hongkong.\n\nReview 41:\nStayed at the Metropark Kowloon for 2 nights between xmas and New Year. The room was very clean, though due to our late arrival all the double rooms had been taken and we had to have a twin instead. After hearing reports that HK hotel rooms are small, was surprised to find the room was about the same size as a typical hotel in the UK. It is a good 10 minute walk to the nearest MTR stations (Yau Ma Tei or Mongkok). The hotel shuttle will drop you near the Mongkok MTR or near the Avenue of the Stars in Tsim Sha Shui. The pool is small but was never busy. The fitness room is also small, but it does contain a Nintendo Wii! Hotel bakery was excellent and very cheap. Buffet breakfast was also great. Staff were more than happy to store our bags for the day due to late departing flight.\n\nReview 42:\nThis was an excellent hotel for the money. Very nice room and good service. The breakfast buffet is very good, with plenty of asian and western choices. And for some reason, every morning they would give me a coupon for my breakfast. Don't know if you can expect this or not! :) The only warning that I would give is that the hotel is about a ten minute walk from the subway. Not bad once in a while, but when you are doing it several times a day, you start to have to factor it into your plans. They have a free shuttle to the subway station, but it only leaves every half hour. There are buses that stop right in front of the hotel, so if you can figure them out, they help a lot.\n\nReview 43:\nThis hotel is lovely, very clean and comfortable with exceptional service. The staff throughout the hotel are wonderful and cannot do enough for you and made us feel very well looked after. Spacious room with all mod cons, comfortable bed, nicely furnished throughout with good storage. Good location, with only a 5-10 minute walk from Nathan Road, the night markets and the centre of everything. There's a handy shuttle bus running from the hotel every 20mins, free of charge which takes you down to the bottom of Nathan Road right by the Star ferry terminal. Small but welcoming pool especially after a humid day of hard walking. I can recommend booking various tours with the tour office in the lobby, particularly Lantao Island, the giant buddha, the city by night and the Jumbo restaurant - all excellent value for money. Great hotel which I'd definitely recommend.\n\nReview 44:\nThe Hotel is Worth the Money Spent and the room are also big enough to Hongkong standard. The Staff is helpful. and Dont forget to use the shettle bus to Mong Kok and Tim Sa Tusi\n\nReview 45:\nThe Metropark Kowloon offers a spacious room in Kowloon. The hotel shuttle takes you to Mong Kok subway on a regular basis. The buffet breakfast provides a great start to the day. It would be nice if the coffee cups were larger since I notice people taking the soup dishes for their morning coffee. Requests for assistance was promptly dealt with by the housekeeping and maintenance staff. Location is good for nearby markets and local eateries.\n\nReview 46:\nUsed this hotel as my base for a 10 day stay. Very clean and comfortable. All staff encountered were polite and efficient. Free shuttle busses available to the MTR and shopping areas, I decided to walk, and only 10mins to Yau Mai Tai station, and approx 30 mins to Star Ferry. Breakfast buffet good with wide selection, hotels own chinese bakery very enticing too. All in all pleased with the service and reasonably priced.\n\nReview 47:\nThe hotel staff were very efficient and professional and friendly enough. The shuttle bus is brilliant. The restaurants are quite pricey, particularly the drinks but then again one does not have to use the restaurants as there is plenty available very close to the hotel. Overall we had a very pleasant stay and would stay there again if we were in HK.\n\nReview 48:\nStayed twice at this hotel. First time the room was more recently renovated. Twin beds. Mattress quite hard. Flatscreen TV on wall emitted a bright blue light on its control panel which made it hard to sleep at night as the whole room seemed illuminated. Couldnt switch it off. Second time the room (double) was older style furnishings, but the bed was very comfortable and no annoying light from television. Internet room off Lobby. I paid HK10 cash at reception ,supposed to be first 15minutes, but I was able to sit there using it for over an hour for that price. Good value. Printer available too on one computer. Hotels free shuttle bus service to Mongkok Station and New World Centre was useful. Service every half hour suited me. Hotel has a bakery, but there are 2 cheaper bakery shops down the block, & a Park N Shop supermarket nearby. Would recommend this hotel for those wanting comfortable place with good transport links, but it isnt 5star luxury. Probably 3.5 star. I got good price on room so was happy.\n\nReview 49:\nWe stayed at Metropark from December 17th to 20th. It is a perfect hotel if you are looking for location, good service and price. The hotel is steps away from lots of stores. The room: General view: It's comfortable and spacious Bed: King size bed, very good night sleep Bathroom: Good shower View from the window: dull Strengths: Free Wi-FI, great breakfast due to lots of food options. We strongly recommend this property.\n\nReview 50:\nOur reservation was done through a travel agent. We stayed 5 nights with our adult daughter in a triple room. It was really a double room with an extra bed put in as there was very little room to move about. But we were out most of the time . The check in and check out was quick. The room was a little dated but clean and we have no complaint about the amenities provided. The free shuttle service came in handy and ran late into the night. Most of the hotel staff were friendly and we were able to get the info we wanted.Overall our stay was pleasant.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30171, "query_start_index": 30173, "query_end_index": 30173, "truncation_seperator": "... 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{"id": "2514823", "pid": "2514823", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nJust back from 2 weeks in France. I stayed at this hotel for two nights at the end of my trip. It is clean, and the location is excellent. There is NO view of the Eiffel tower unless you consider the very top 20 meters in view above buildings blocking your view --as a view. The hotel was very good, pricey - but good. I have to give it a bad rating because of the beds. Worst nights sleep over two nights that I had in France. I was in 5 hotels traveling through France on my vacation - these beds were horrendous. Choose elsewhere.\n\nReview 2:\nThis hotel is adorable. We stayed in Room 36 and the decor was so chic. My husband and I both loved it. The bed and bedding was terrific. The place was spotless. A great perk was that they restock the mini bar and for 5 Euro a day you can drink all you want out of it! The hotel is in walking distance to a lot of great eateries and also the Eiffel Tower. And just around the corner from wear Napoleon went to school. I'd stay there again in a heart beat. The staff was really nice and the place was quite. No coffee/espresso maker in the rooms though...\n\nReview 3:\nThe hotel is beautifully decorated. Most of the staff was unbelievably helpful. Rooms are not big, but that is typical for Paris. We really enjoyed our stay!\n\nReview 4:\nAlthough I was in Paris only for biz, I really enjoyed my stay at Ares. Privileged location, comfortable room (everything is new), free wireless internet and, last but not least, helpful and friendly staff make this hotel one of the best I've ever visited.\n\nReview 5:\nI chose to extend my work trip for 2 days, and wanted to be near the Eiffel Tower. I had read some good reviews of the Hotel Ares Eiffel, and the pictures looked great...in my opinion completely deceiving. NONE of the rooms have a view except the most expensive suite, and it is located on a quiet residential street that is not in a good location. The rooms are small, they are modern and clean. But they do not have a comfortable feel - my room was dark and dreary. I could hear the people next door - not in our hotel but actually in the next house. And my window was located immediately next to theirs...too close for comfort to be honest. There is no food in the hotel except for breakfast...over all I would not return. For the price you'll pay, at least go somewhere that has a nice restaurant, a gym etc....any kind of perk really! I travel often and am not picky, I just want comfort, safety, cleanliness and great location.\n\nReview 6:\nWe had high expectations following all the good reviews on this site, and we weren't disappointed. The hotel is very comfortable - combining the best of both a traditional Parisian hotel with modern design (especially the lovely bathroom) - and located in a nice part of town with three metro lines on the doorstep providing easy access to all parts of Paris. While spotlessly clean, the design of the rooms is a bit full on and won't be to everyone's taste, and you can hear rather more from the room next door and the corridor than you'd like. Nevertheless, highly recommended and an excellent base for a Parisian break.\n\nReview 7:\nIt was very expensive for a very small room and I did not think it was worth the money - they did move us - but we had issues with noise above our room and the internet was very very poor - definitely would not recommend unless you have NO LUGGAGE .\n\nReview 8:\nUndeniably the hotel is attractively designed. Our room, however, was very small - a 'Superior' but with no space to put a suitcase flat other than on the bed itself, and cupboard storage was limited. When I asked if this was the smallest double room in the hotel I was told not, \"This is Paris, Sir\". None of the hotels I have stayed in on previous trips to Paris have been so small, or so expensive. I am amazed that it has 4* status as facilities are limited. Free WiFi is good, and beds are comfortable. But if you want an ironing board you have to use one in the breakfast room. No other food available food or room service. No bar. Only non-alcoholic drinks in mini bar. We expected a few nights of luxury at the Ares instead we got a really rather basic hotel with nice wallpaper.\n\nReview 9:\nThere is a reason why this hotel is ranked in the top 5 of all of Paris! The staff is great- very willing to speak English. It's location is within walking distance of the Eiffel tower, restaurants, cafe's, ATM's, metro, etc. I would highly recommend this hotel to anyone that wants a true taste of Paris and not a traditional corporate hotel chain.\n\nReview 10:\nThis hotel was just lovely! The rooms were beatifully appointed, the bathrooms were luxurious, the bed and linens were comfortable and luxurious as well. The locatoin was very convenient to the Metro, many very good cafes and restaurants, and a quick 7 minute walk to the Eiffel Tower. We cannot say enough about the staff - Mr. Casimieri, the owner, and Jliane and Isabelle gave us so many recommendations and put up with our many questions with smiles on their faces and really made us feel welcome. We arrived from the airport very early and no room was available yet, which we expected. The staff went over and above to make us feel welcome and comfortable, until a room was ready. We are so happy that we discovered this hotel, and we shall recommend it to anyone who cares to listen to us go on and on about it! We wish we could ive it 10 stars - it truly deserved it!\n\nReview 11:\nHi The hotel Ares is one of the best hotel were I have stayed the classic rooms are big enough thanks to the staff for the great help that they have given to us the hotel is wonderful very well refurbished .we will come back soon\n\nReview 12:\nvery well decorated nice service nice location what else?\n\nReview 13:\nOnly had a very brief stay but I really enjoyed the hotel and found it matched, if not exceeded, my initial expectations.\n\nReview 14:\nGreat hotel, great location. Beautiful decoration. Very clean. Friendly staff. Free internet.\n\nReview 15:\nThe hotel was in a good location close to the Eiffel Tower, which was only about a five minute walk. However, the hotel hardly had a view of the tower from the window. From the 6th floor you can see just the tip. The room was 250.00 dollar for two a night and it was a 7x7 size room. It was really small the size of a walk-in closet. Also, our bathroom flooded and the hair dryer was difficult to find. Later , after complaining to the staff multiple times they decided to help us. The hair dryer was located in a closet in the bedroom and the bathroom continued to flood. They did nothing to compensate or move us to another room. Overall, I would not recommend this hotel ...it is way over priced for sure!!! !\n\nReview 16:\nI had to stay few days in Paris for business and found this hotel on the web. What a nice surprice! The place is just a walk away form the very heart of Paris. Rooms are quite impressive. B&O flat LCD screens and Versace tiles in the bathroom.... and on top of this you got free WiFi ( in case you are w/out your laptop you can surf the net on your TV.) The breakfast is fully satisfactory with just squezzed fruit juices Two thumbs up!\n\nReview 17:\nWe stayed here for 2 nights in September 2011. Very nice boutique hotel. Comfy bed and duvet - lovely bathroom and clean. Great location to the metro, eating and of course the sites. Very nice staff - just go around the corner for breakfast versus the hotel - it is less expensive when not eating at the hotel. Would recommend it anyone.\n\nReview 18:\nThis hotel advertises as a 4 star, in fact when you arrive you discover you reserved in a 3 star hotel. This is really unacceptable and has to be mentionned here. I do not understand all these good reviews, the classification should be verified carefuilly because their rating is 4 star and their service is 3 star. The location is not far from Eiffel Tower but in a little street hard to find even by taxi drivers. Will never return, you can have much better fin Paris for less money.\n\nReview 19:\nStayed for a week with my partner, who proposed in Paris! Fantastic quiet location very close to shops, metro, Sunday market (highly recommended!) just down the road. Safe area, gym entry included in the price, and close to a fantastic jogging track along the Seine. Great to have free Wi-Fi too and free internet in the lounge. Lovely staff, very helpful. Standard room was a little on the small side but beautifully furnished with amazing bathroom. Had difficulties finding it with taxi from Airport - recommend printing out Google maps with location market before arriving to Paris (street not marked on many maps). Erroneously booked an extra night through Expedia, and despite non-refundable status hotel very kindly did refund the extra night's price. Loved it, will definitely be back!\n\nReview 20:\nMe and my wife hav spent a very nice vacation at the hotelAres wonderful design staff professional and very gentle ,amazing location near eiffel tower and the metro one mimutes to walk , we join the other very nice reviews this hotel is really our favourite in paris\n\nReview 21:\nWe booked this hotel after reading the glorious reviews on Trip Advisor. The first sign this wouldn\u2019t be a great stay was when the cab driver could not find the address. Once in our room, I literally could not believe how small it was. The entire floor space was taken up by the bed. The hotel claims to be a luxury boutique establishment, but it was not. Yes there are Hermes bath products, but the shower in the bathroom leaked so badly, when you used it the entire bathroom got soaked. Very uncomfortable and disappointing experience overall. We left after one night. I do not recommend to anyone.\n\nReview 22:\nVery good location, pretty rooms, excellent service.\n\nReview 23:\nArrived at the hotel at 11:00am \u2013 it was fab \u2013 Hermes toiletries and vercase tiles. Window/doors that open onto a balcony \u2013 very Parisian!!!! The receptionist let us book check in early and drop our cases in our room which was very kind of her as check in was not technically until 2:00pm. The room was beautifully decorated and very clean. Each window opened out onto a balcony which was very charming. The only downside is that this hotel does not have a bar but there are plenty of nice authentic french cafes and restaurants nearby and it enables you to discover more of the area. Also, there was a family next door and there was some noise as a a result but I wouldn't let this put you off. Overall, a delightful stay and when I return to Paris I will return to Ares-Eiffel Hotel! !\n\nReview 24:\nchose the hotel base on TA reviews. On the money. Clean, large rooms, large bath and free internet. What else can you expect (especially in Paris.). Josh at the front desk would be your best bet when it comes to recommending and your overall needs. Keep in mind that there are no irons in the rooms and the only why to iron is to go downstairs and use the \"communal\" iron and board, so if you are in a hurry for dinner plan ahead.\n\nReview 25:\nI found this hotel on tripadvisor, and am so glad I booked to stay there. It is immaculately presented, with professional and helpful staff. The rooms are well-decorated, and I especially loved the Hermes and Etro bathroom compliments. The room was small, but I suspect that to be the case with most hotels in Paris!\n\nReview 26:\nReserved ahead and was given an excellent room, not small at all. My choice was a superior double, very nice decor, felt like something you could have in your own home. Free Wifi included\n\nReview 27:\nI love this hotel. The staff are great, especially the front-of-house. The decor and fixtures are gorgeous, contemporary and well maintained. We had a reasonably priced room for a family of 4. The beds were very comfortable but once the 2 arm chairs had been turned into beds for the children there was not much room to do anything! It was great for us as we were there for 3 nights and were out most of the time There was a very very small balcony that you could stand on that overlooked the street. We did not have breakfast in the hotel as it is just as easy to slip out to one of the cafes around for a coffee and croissant. It is a fantastic location within minutes walk of the Eiffel Tower and very close to a metro station.\n\nReview 28:\nMy wife and I were very pleased with Hotel Ares Eiffel. The location is excellent. It is close to the Eiffel Tower and close to the subway which we used to get everywhere else. The rooms were clean and very comfortable. Everyone at the hotel was friendly and helpful. Whenever we get a chance to return to Paris, we will stay at the Hotel Ares Eiffel.\n\nReview 29:\nThis is an awful hotel. It is miles away from anywhere, stuck out in the middle of nowhere in the 15 th arrondissement, You will find it difficult and/ or expensive to get back here at the end of a night out in Paris. Paris is a walking city, but you will not enjoy walking back here. Breakfast is non existent, there is no minibar or bar in the hotel, we had booked interconnecting rooms for us and our children and we were allocated rooms on different floors. This meant that we had to split up as a couple and sleep in different rooms on separate floors in order to keep an eye on the kids.If we could give the Ares zero stars we would. This is not a hotel, it is a glorified bed and breakfast, and definitely not for families. We moved out on the first night and went to stay in the Murano in Bd du Temple, which is amazing.\n\nReview 30:\nIt's a hidden gem with stunning & charming modern interior design in a cozy atmosphere for excellent value for the money and it has a very very courteous hotel staff. I always remember the nice smiles of the gentle charming Parisian lady in the reception and the laughs of the late night duty receptionist from Ivory Coast ( Cote Devour). it would be very convenient for honeymooners like us. We were very warmly welcomed & they offered us complimentary services & gifts for our honeymoon. very easy to reach by metro ( 4 minutes walk) it was one of the best hotels we had stayed in in our Euro Honeymoon that lasted for 27 days. the toiletries were one of the greatest made by Hermes. I'd stay again in this hotel & I'd recommend it to all my friends. The one thing I didn't like about the hotel is that I didn't like the breakfast. I'd recommend to have your breakfasts in one of the nearby beautiful Parisian cafe shops or a breakfast on the go better than the hotel's breakfast.\n\nReview 31:\nAre Eiffel is a very nice hotel just 5 min walking from the Eiffel Tower (the park), we bought breakfast from the nearby Starbucks and ate in the park in the morning! The location is also very good with several cafes, bistros and restaurants around that doesn't feel like it's in the tourism-area. The metro station is 2min away and has three lines that stop there, making it easy to get around to the various neighborhood. The room was quite small (standard in Paris) but did not feel that small, thanks to good lighting and layout of the room. The bathroom was relatively large in comparison with the size of the room, including a large shower and bath products by Herm\u00e9s. Our room was very nicely decorated and felt modern. The only bad thing was the pillows and there was no conditioner for the hair in the bathroom. The street outside was very calm and quiet. The receptionists were very helpful and could be ok English\n\nReview 32:\nWe stayed at the Hotel Ares Eiffel based on Trip Advisor reviews, which for the most part were accurate. This smallish hotel is in a quiet location near subway/rail lines and the Eiffel Tower. The area around it is engaging, with Rue de Commerce, cafes, and brasseries. We were three in a room, which was a bit tight, but the room was very clean with nice amenities (free wifi). We had no view -- our window opened out on a circular courtyard -- but as a result was very quiet and we could sleep with the windows open. The staff was polite, albeit reserved, but responsive and helpful in a reactive sort of way.\n\nReview 33:\nThe Hotel Ares Eiffel was everything we expected and more. The staff were extremely friendly and helpful, the room was sparkling clean and very nicely decorated, and the location was excellent. It was in walking distance to the Eiffel Tower and the metro was only a few blocks away. The hotel itself was very clean, and our room was decorated in elegant French colors and designs. I would definitely stay here again!\n\nReview 34:\nWe just got back from staying in Ares for 4 nights with two young children. This hotel was only 15 min walk to the Eiffel tower, which my daughter loved it. All the staffs were very nice and helpful. The hotel was very quiet. we really had a good time there. we recommend this hotel to anyone. If you are traveling with children, be sure to go their website and reserve a bigger room (and of course more expensive) from there.\n\nReview 35:\nclose to the metro stop la motte piquet 6 or 8..1 block away..be sure to eat at the Crepe place right across the metro..cheap and very tasty. do note on there is a market under the bridge..awesome cheese/produce and even paella on massive pans. and FREEE INTERNET!!!!!! !\n\nReview 36:\nWe would thoroughly recommend this hotel. The ambiance of the hotel is exactly what we were looking for, in our Paris experience. It is ideally located, close to the metro & walking distance to the Eiffel tower and with plenty of good places to eat just around the corner. When we go back to Paris we would not hesitate to go back and in fact we would not bother searching for anywhere else to stay. We had both our teenage children with us and they were made to feel welcome and it exceeded all of our expectations, very french!\n\nReview 37:\nHotel Ares was a pleasant suprise from booking a sight unseen on the internet. Located in a quiet neighborhood away from the Paris hustle and buste. Which depending on how you view that can be a good or bad thing. If this hotel was located on Rue Du Rivoli you would pay well over a thousand a night. With that being said, I totally loved this Hotel. My friends and I were celebrating a milestone birthday for her and had decided to try this hotel. Rooms have been renovated with decorator touches throughout. The staff is very friendly and the owner charming. The eiffel tower is a 5 minute walk with bistros and metro nearby. A small market is within a block for that small touch of home. Hotel Ares offers free internet and is equipt with safe in room, hair dryers and minibar. All in all Hotel Ares was a wondeful stay and when in Paris again will certainly use them.\n\nReview 38:\nBeautiful, beautiful hotel in a wonderful location... A boutique hotel in all senses - small but beautifully decorated rooms, stunning bathroom, excellent facilities (including free wifi, free internet on the TV and a mini bar which only costs 5 euros a day for absolutely everything in it) lovely little touches (including chocolates on the pillows and fresh linen and towels everyday even though we were only there 2 nights) incredibly friendly and helpful staff and a great location for exploring a beautiful city. The most romantic hotel I have ever stayed in, small but perfectly formed :)\n\nReview 39:\nAlthough a bit pricey the hotel is lovely. Walk to the Eiffel Tower in 5mins, some fab restaurants on the main road behind the hotel, and metro 2 minutes walk away.\n\nReview 40:\nJust returned from 3 nights at this great place. Ideally situated to explore Paris on foot, by bus or by metro. Staff were really friendly and helpful, booked a delux room as recommended on here and it was worth it. Clean comfortable great. Had breakfast at Suffren on Rue Suffren, for 12 euros really good value for money, cheaper than the hotel. Would recommend this Hotel to couples.\n\nReview 41:\nWe didnt know what to expect because of mixed reviews. We werent disappointed. Location is great, the staff very helpful and walking distance to everything. The Thai restaurant at the end of the street is superb and do yourself a favour and do the segway tour ( they are just around the corner) - it is fanatastic.\n\nReview 42:\nThis hotel is close to the Eiffel tower, tucked away in a quiet neighborhood, and employs a genuinely friendly staff.\n\nReview 43:\nFantastic hotel and amazing decor. The rooms were slightly small (we stayed in room 54) but we were not anything much bigger for being in the centre of Paris. The staff were very friendly and spoke good English. I would recommend that the hotel considers putting a tea/coffee tray in the rooms which would have been welcomed after a long day sightseeing.\n\nReview 44:\nThis hotel worked out great for our family of 5 (three of whom are teens). I have always had trouble trying to work out hotel rooms for us because of the size of the family (without cramming us altogether, which is not acceptable!). My husband and I had a king room, and our three teens (2 girls and a boy) had what is called a quad room - a king bed with two armchairs that fold out into twin beds (room 22 and room 25 (quad) were our rooms - very nice. It worked out great. My son took the bed and my daughters used the twin beds. Service was very good - the two ladies at the front desk were very helpful in getting a cab or answering questions about Paris. They serve breakfast at the hotel if you are so inclined for 15 euros. It is a 10 minute walk to the Eiffel tower and there is a metro station within a 5 minute walk.\n\nReview 45:\nI booked our 4 night stay at the Area Eiffel when the hotel was rated #1 in TripAdvisor. By the time we went, the rating had dropped to #8 and I was a little aprehensive, but I have to say that we were not in any way disappointed. The room (superior double no 26) was spotless and felt very luxurious, event though it was (as others have said) a little small. This really didn't matter ithough, for our relatively short stay. The situation is perfect and we ate in the area several evenings. Strongly recommend the nearby Rue Cler for picking up lunch for a picnic or a casual evening meal at one of the outside tables at the excellent value Cafe bon Marche. The Eiffel tower really is 10 mins walk away .. don't miss the twinkling lights on the hour from dusk. There was a special deal on the breakfast buffet when we stayed ... we took advantage .. a perfect continental style buffet but I don't think we'd have paid the 15 euros a person otherwise. We have recommened the hotel to my elderly in laws who are planning a trip to Paris in the autumn\n\nReview 46:\nWe stayed at this hotel last year when we travelled to Europe. Its in a great location close to the Eiffel Tower and also to a lot of the other eating joints in Paris. The rooms are very clean and classy. If you visit Paris definitely give this Hotel a try.\n\nReview 47:\nWe stayed here two years ago and enjoyed the stay. Thus, we thought we would try it again. Like the first time, we had a wonderful stay. The hotel is slightly off the tourist path but is located close to neighborhood restaurants, shopping, and the metro. Rue Cler is a short walk away. The staff are very friendly and the rooms are well appointed. We would certainly stay here again and recommend the hotel to friends who want something different than the typical tourist hotel.\n\nReview 48:\nIt's the little things you notice that sets the Ares apart from other Paris places - Enrico (the owner) sharing a bottle of champagne he had received as a sample - the hermes bath products and the lovely breakfast - all made for a more intimate relaxed time. Would stay here again ! !\n\nReview 49:\nWe decided to stay at this hotel after reading the reviews on trip advisor and I must say we were not disappointed. We stayed in the superior room of this centrally located hotel for four nights. Nice and clean room, beautifully decorated.The room was cleaned daily. Hotel staff did not disturb us.Breakfast was good and filling.At the time of our stay, you could enjoy the mini bar with coke, water and juice for two people at 5 euros a day.Luggage hold facility allowed us to travel the whole day after check out without worrying about our stuff.we had a very comfortable stay here and slept so peacefully on all nights. A little expensive but worth the cost. I would recommend this hotel. However if you need extra water bottles, buy it from the general store on the main road (3 mins walk from hotel, very very cheap). Location of the hotel is very good, metro line is 2 min walk and eiffel tower just 5 min walk.\n\nReview 50:\nGreat Hotel in a quiet and scenic area. The rooms are very clean and the bathroom is something my wife would kill for! Excellent staff and lot to see (and eat) around, The metro station is just around the corner.and the Eiffel Tower is minutes away. Recommended\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24970, "query_start_index": 24972, "query_end_index": 24972, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "84%", "inner_docs_start_indices": [176, 721, 1287, 1456, 1724, 2669, 3303, 3564, 4363, 4724, 5611, 5853, 5923, 6057, 6163, 6888, 7337, 7687, 8185, 8990, 9269, 9882, 9947, 10747, 11190, 11519, 11719, 12462, 12826, 13667, 14662, 15599, 16223, 16652, 17091, 17375, 17917, 18801, 19408, 19585, 19984, 20311, 20441, 20808, 21648, 22710, 22980, 23471, 23768, 24698]}
{"id": "634363", "pid": "634363", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat Week, Great Resort, Great Weather... what more do you need??? Chef at Tepanyaki Restaurant\n\nReview 2:\nTerrible Arrived mid- May with my two boys. Had stayed at the Grand Flamenco a few years ago and loved it and was hoping to have the same type experience. The food, service and accommodations were embarrassing. Had to move rooms three times, trash everywhere by mid- morning. Even though I had paid for a transfer no one picked me up nor was this attended to. The only good thing was the kid's programs with a very nice staff. DO NOT STAY AT THIS PROPERTY. That was the first and last time I will ever stay at a Breezes property.\n\nReview 3:\nDont go here Barcelo Punta cana Aka breezes This is not the place to go if you have been anywhere in caribbean before the food is terrible service sucks hotel stinks smells like a wet dirty sock people dont understand anything you are saying I read reveiws before I left and where saying some bad things about the hotel please take my word this place place sucks looks good in pictures and looks nice there but thats all if your ready for wet sock smell terrible food and service this is your place there august 15-19 for birthday everybody american thats all you heard was how bad it was same complaints I am sticking with Cruises the people who say this place is ok must have never been anywhere else to compare this to dont waste ya money\n\nReview 4:\nNOT FOR SINGLES!! Let me start by saying that it is absolutely beautiful there. Other than that-GO SOMEWHERE ELSE if you are looking for fun. Upon speaking to my travel agent she said that it is a great palce for singles to go  have fun. She should find another job. From wednesday nite when i arrived until monday when i left i was so bored out of my mind i wanted to leave many times. Two single guys in a family vacation spot is not my idea of fun or a good vacation. Rooms smelly, service fair at best, food bad to fair at best....i thought i could make the best of it since i was in vacation but it was extremely difficult to have a good time when you are expecting something totally different. It was a let down. Live  learn--NEVER AGAIN! !\n\nReview 5:\nVery average - not going back       View from our room 4404\n\nReview 6:\nNIghtmare I thought this place needed an overhaul. Dirty, half of our 60 people group got sick, rooms were not acceptable and falling apart. Staff was ok. Shows were a joke. Drinks were horrible. I have stayed in better motel 6's.\n\nReview 7:\nTeppanyaki Cock roach racing mick  Beach location, fantastic. Pool, superb.If you want to lose weight,eat the food,4days on the toilet.If you like good entertainment , go to the teppanyaki restaurant ,while our food was being prepared , 2 cockroaches appeared and raced aroundthe edge of the hot plate which were then squashed by the chefs foot. rooms clean but smelly and very damp,staff very friendly apart from beach bar\n\nReview 8:\nBeautiful Resort and Staff! We just returned from a lovely vacation at Breeze Punta Cana, the hotel was beautiful and the attention from the service was great. People are so polite and attentive to your need. We stayed in one of their suite, it was beautiful and food was excellent. My childrens loved the activities ages 7 and 10.\n\nReview 9:\nGood Value for Money Good Hotel For money paid i paid 575 each for two weeks and it was worth all of this would defo visit again despite having a dodgy stomach for a couple of days Good holiday i went with 3 kids\n\nReview 10:\nWouldn't go there again, especially during EASTER       Pool is nice, a bit dirty\n\nReview 11:\nwe had a great time! definitely! the best beach ... ever!\n\nReview 12:\nI don't know about you...BUT I LIKE IT!!! Our theater boys\n\nReview 13:\nwill never go back pool and ocean were wonderful, our rooms were musty with barely usable showers,the food was less than average with flies on the buffet tables.most of the staff were accomodating.couldn't wait to leave.\n\nReview 14:\nGreat Place       Beach  Wreck\n\nReview 15:\nGetting married? Best place to go!! The hotel staff was awesome, very friendly. They service was great everywhere on the resort. We got married there and the wedding coodinator, Maribel Cruz, was fantanstic. Also the photographer was so great, we had a hard time choosing the pictures.The food and drinks were fantastic, our favorites were the Japanese restaurant and the oceanview bar.The day and night entertainment was also great. Very funny!The only thing I would have done differently is stay longer.\n\nReview 16:\nHonest review from well traveled young adult       Me and my gf on the beach\n\nReview 17:\nHad a great time! The beach\n\nReview 18:\nLoved the Breezes - Punta Cana Property - The breezes is a beautiful property; The grounds are maintained very well; The beach is just wonderful - very clean; The pool is large and kept very clean; The rooms are very nice and clean;Service - Everyone is very friendly and eager to please; Some of the staff do not speak English and communications can sometimes be difficult; The bar at the pool is very understaffed - can take upto 30 minutes at times to get a drink;Food - The food is very good if one eats meat; Vegetarians have a very limited choice to eat from; The 24 hour restaurant and bar by the beach is very convenient. This 24 hour restaurant is well stocked with a large variety of food at all times. There is a fruit bar at the beach which is very nice;Overall - We had a great time;\n\nReview 19:\nDon't Waste Your Money We went with two young children. They enjoyed the kid's area-pool with slides and such. However, our room was never cleaned before 5:00 PM after a phone call requesting it. The staff did not speak English. We were in the better refurbished room , but it had a leak in the bathroom that made it impossible to use the sink. The staff seemed resentful and unfriendly. They looked right through you if you didn't have a tip for them. The food made us sick-flys everywhere. Save your money stay home.\n\nReview 20:\nFood was just plain awful FOOD WAS JUST PLAIN AWFUL. There is simply no other way to describe it. I know there are some people who are never satisfied. I am not one of them. We were booked for seven days and left after three days to go to a different hotel. There was literally nothing to eat that was enjoyable. Our lunch by the third day was oreo cookies and potato chips from the store. Even the burgers were dried up and gross.The elevators did not work and we were on the fourth floor. There was no hot water in the room. Rooms were tiny. The gym had equipment that was twenty years old. Just a miserable time.What is most disturbing is that we paid over $4,200.00 for the one week all inclusive (wife and I). It was not cheap! There are many better places in the Dominican like Secrets Excellence for one.\n\nReview 21:\nGreat resort for a cheap price!!! Shot of the beach\n\nReview 22:\nNever Again My family and I (a total of 22 people) visited Breezes Punta Cana from Oct. 5 - Oct. 10th. The good....the pool area was beautiful (except for the occasional poop found in the pool, yes, I know disgusting, but true), the beach is definitely the nicest I've ever been too (very, very clean) and the drinks were also good...the bad (or rather the okay)....the rooms are average and are in need of a total makeover or should I say facelift, and the staff tried to please but rarely understood what we were asking them, the ugly....food, food and more food. I've never been to a place where the food was absolutely terrible. Also, trying to make reservations at any of the restaurants if you are a large group. Most of the restaurants are very warm (the air conditioning doesn't work to well in any of them) and men having to wear pants to the outside restaurants (in that heat) is completely ridiculous. We were there for 6 days, I don't know how people did it for 2 weeks.\n\nReview 23:\nGreat place for a great price!!! me and my girlfriend just returned home today along with another couple from breezes. I will tell u at 1st i was nervous about goin to a place i never rwally heard of,but boy was i wrong.This resort is beautiful all around.The food overall was above average with a few things here and there that were not that good depending on your choice of foods. the drinks were always good,and always made with alot of alcohol.pool was always clean,everything was always set up pretty much on time or within 10 min or so.the beach is breathtaking..... as far as the restaurants go... the japanese was the best,the french and italtian were good as well,the marlin grill is great if u like seafood,and dont bother with the mexican.be smart and follow the dress code.the rooms are fine,cold a/c,t.v,and a cd player.overall the place is great for all ages and i definately recommend this place to anyone who wants to get your money's worth out of a vacation,at any age...... any ? 's definately email me\n\nReview 24:\nNothing worse than getting sick onVaca.\n\nReview 25:\nFantastic! My boyfriend and I we just come back from a week at the Breezes in Punta Cana. It was fantastic, we spent seven wonderful days. I desagree with all the bad reviews. The resort is spotless, the beach absolutely cleaned all the time. The food is very good, we manage to go twice to the Japanes restaurant, and it wasn't difficult to book at all, infact we book and after one hour we were eating. We alse went to the Italian and the french restaurant, and to the grill place, without any problems whatsover. Our room was number 5433 with the view on the gardens, so peaceful in the night. It has been a wondeful holiday and I highly recomend it to any one like the sea, the good food and the lovely friendly people who are the domenicans!\n\nReview 26:\nloved it!!! ignore all bad reviews we have just come back stayed 2/10/06 for 2 weeks. Had a great time. the staff are friendly and helpful,lots to do..beach fantastic blah blah its great will be going back\n\nReview 27:\nBarcelo Premium Punta Cana NOT! daughter on trapeze\n\nReview 28:\nworst vacation - Barcelo Punta Cana We were three friends travelling together. We stayed in two rooms. The first night we got to the hotel our air conditioner was not working in one of the rooms. Everything was wet when we woke up the next day so we requested to change rooms. That was done at 2:00 in the afternoon. Even with the new room, the air conditioner was not very strong and it was always damp in the room. In that same room, we ran out of warm water inbetween our very short showers, our hair dryer blew up and they always forgot to bring us new towels. The food, well I read a lot of good reviews, but we did not enjoy anything except for the Tokyo a la carte and the buffet was ok. The beach party sucked..it was a fire on the beach but nobody on the beach. There is no animation, the shows were not very good at all....well I dont have much to say that is good about this place....except it has a gorgeous beach and they have a great photographer that takes really good pics..worth the money to buy the pics.\n\nReview 29:\nAwesome Resort!! One of the top three best resorts we have been to todate. The service, food, and entertainment were Gold Crown! I was a little embarrased by some of the guests (from all countries) as to the way they could not use waste cans for their empty cups and trash. I had to wonder what the locals must have thought of these people.Bob\n\nReview 30:\nGreat Vacation! beach\n\nReview 31:\nHave been there three times I have been to Breezes three times already with my family. I find it very distressing that some people don't care for it. My observation has been that the people that are unhappy with the resort are usually the people that are always unhappy. I understand that the food is not as good as a cruise. But I have found for the price Americans pay, it is adequate. The resort is clean. Bottled water is everywhere. There is plenty of brand name liquor. The beach is the most beautiful I have seen. My room was a suite with full view of ocean. We belong to VIP time share and our home base is there. We always enjoy ourselves.\n\nReview 32:\nWe loved it       Our man JJ\n\nReview 33:\nFantastic Hotel My husband and I have just come back from two weeks at Superclubs Breezes Punta Cana and we have had a brilliant time. Our rooms were top spec......... the house keeping was A1... clean bedsheets each day and clean towels when we put them onto the bathroom floor as requested. Lovely flowers placed around the bathrooms on a daily basis too....The speciality restaurants were fantastic... as was the buffet... but I have to admit that I love being waited on for my evening meal.... and the food was amazing in them all.One or two of the bar staff could do with a little education in customer service but the majority were so polite and friendly.... and the beach is amazingso,............... if you are due to go there take lots of the reviews on here with a pinch of salt and go and enjoy, chill and relax....It's great x\n\nReview 34:\nGreat Beach, Amazing Food. View outside our Window\n\nReview 35:\nHoney moon of our nightmares We had our honeymoon at breezes, what a mistake! The staff were ok, but the acommodations... What about the bathroom's roof falling on your head? And the furniture that seems to came from a Salvation Army store? But nothing was worst than the food... Everything included but we preferred to eat nothing but dry nachos... Are you looking for drunk and ugly people? With a lot of cheap drinks on their heads? You found the right place. Good luck if you choose it, but I will never return to any Breezes, next time I will stay in Brazil.\n\nReview 36:\nBreezes Punta Cana I have no idea what people are talking about. This resort was fabulous! The staff was wonderful, the resort was beautiful, absolute paradise! For those who complained about the rooms being humid, well, your in the Dominican Republic! It's a bit humid, not Breezes fault. I would definitely return to this very same resort.\n\nReview 37:\nTipping We stayed from 7/15 to 7/20 and there were 13 of us in 7 rooms. We were told there was no tipping allowed. The fact is the hotel and restaurant staff were looking for tips at all times. Our room was not made up until 6 p.m. each day but a couple in another room tipped their maid and their room was done at 10 a.m. each day along with flowers in the room. The man that took up our luggage was waiting for a tip, the bartenders ignored non-tippers and I saw them helping others who had tipped them. Calls for help with different problems in our rooms were not acknowledged for a few days. One room had no air conditioning the whole time, another had a leak in the ceiling, and another had a drippy shower. The restaurant reservations deal is ridiculous!! We were turned away from the French restaurant because they were booked. How could that be when we were the 2nd people on line! Something about invitations. This should have been explained to us.\n\nReview 38:\nread the the reviews ,don't go !!!!! !should of listen!! !lol       Wedding Day\n\nReview 39:\nno service bad food no room\n\nReview 40:\nloved the beach...but We had never been to the Caribbean before but our friends had been to Breezes Puerto Plata and apparently this was just not up to the same standard. The staff tried very hard with the entertainment but it was for a maximum of one hour per evening and there was nothing else to do at all unless you wanted to go to the casino we got bored of sitting in the same bar every night. We liked the speciality restaurants especially the Italian and Japapnese and found all the staff to be friendly, but the food in the main restaurant was not great at all. We all had stomach upsets during the stay and so did everyone we spoke to, that coupled with the mosquitos and the flies buzzing around uncovered foood in the pool bar plus birds flying around has convinced me not to go back there. Lovely beach but too many other drawbacks\n\nReview 41:\nGreat Vacation for the money! More beach\n\nReview 42:\nAmazing Family Vacation, It was Paradise!!! Welcome to Punta Cana!! !\n\nReview 43:\nSick is not the word!!! If you like flies this is the resort for you!!! We arrived with hopeful dreams of a great getaway and returned sick as can be. Throwing up, flies, and unfriendly staff not really a good mix for a great vacation. Me and my boyfriend did not enjoy this resort at all other than the beautiful beach and an airconditioned room thats about all I can say that was nice. If you have time to switch to a different location please do so. We have done a ton of traveling and never have we experienced a time quite like this.\n\nReview 44:\nNovember 30 2006 - Great beach, excellent rum! Beach from the vacant side\n\nReview 45:\nit was ok The hotel was great along with the staff. Food was better than average and the pools were very clean. Housekeeping was very slow when it came to making up your room. The grounds were beautiful and clean. The staff were always doing something to the grounds, BUT do not go to the casino. The blackjack tables use five decks which are suspose to contain100 cards consisting of 10,J,Q,K,A. I sat at a table and counted 45 of these cards on a shuffle. There were a lot of 2,3,4's showing up. The DR doesn't have a gaming commission so I guess anything goes. Just remember player beware........\n\nReview 46:\ntrots Arrived to find that the room we were allocated was broke ie shower would not work and sink was blocked. Food in the buffet was not particularly good i lived on soup for the duration of the holiday. The speciality restaurants were nice the japs was by far the best. Casino not very good the dealers were not helpfull what so ever especially the girl who had teeth like a horse. Weather was fantastic, couldnt be faulted unlike the bar staff didnt want to know unless you were female and im not joking here, there were times i wanted to slap some of them, pedro imparticular. I have been the Dominican and enjoyed myself as it is the company you keep that makes the holiday. I think the resort leaves a lot to be desired but the beach could not be faulted it was out of this world.\n\nReview 47:\nPotential for Greatness but Falls Well Short! View from the activities deck\n\nReview 48:\nWonderful I just came back from Breezes Punta Cana and I am planning my next trip already. The hotel room was ready when we got there and it was clean. I didn't expect to spend much time in the room anyway. The staff was extremely friendly. You have got to stop by and check the fellows on the trapeze, they are wonderful. The bartenders were great, try the mamajuana. The food was okay, it was hit or miss. Somethings I really liked, others I could do with out. I did not like having to make reservations but nothing is perfect.If you are American don't expect to be the majority. I am american and I still had a wonderful time. The disco played a variety of music and the nightly entertainment was okay. The one thing I didn't like was ALL of the undisciplined children but that is not the resorts fault. I will definitely be back......soon\n\nReview 49:\nFantastic holiday, but a few words of warning       The grounds\n\nReview 50:\nMade the best of it...       Beach Party\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 19341, "query_start_index": 19343, "query_end_index": 19343, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 284, 825, 1578, 2336, 2407, 2649, 3084, 3427, 3651, 3745, 3815, 3886, 4119, 4162, 4680, 4769, 4809, 5618, 6149, 6973, 7037, 8032, 9065, 9117, 9876, 10094, 10158, 11193, 11549, 11583, 12244, 12285, 13136, 13199, 13775, 14129, 15099, 15191, 15231, 16088, 16141, 16223, 16774, 16860, 17472, 18271, 18359, 19214, 19290]}
{"id": "2515537", "pid": "2515537", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\n1.Noisy rooms due to the AC system. 2.Noisy rooms that face the street. 3.Dusty rooms, I'm allergic to dust. 4.Sconce lights with low voltage made the rooms very dark and had to be replaced the light bulb. 5.Old style furniture and stinky. 6.No microwave. 7.Valuable TV inside of an old wood armoar. with limited vision from a double bed room. 8.Lots of ducks, parrots, birds, etc, good landscape for people who never been to the jungle. 9.The drainage system from the bathtub was clogged. 10.The service man must be at your service working 24Hr to fix what is not working.\n\nReview 2:\nI am here right now in room 104 and the noise and partying going on is like a frat party. I got dressed (it's almost 1am) and went to the front desk to call security, 15 minutes later it is still going on. We were not offered to be moved to an different room or offered any credit. I have traveled extensively and used trip advisor for years. This is the first negative review I have submitted. Don't waste your time or money here.\n\nReview 3:\nWe had booked this hotel as part of a tour down the California coast and upon arrival realised we had made a big mistake. We had booked a king bedroom but allocated a queen room on arrival due to limited availability at the hotel and informed by reception that as we had booked with a travel agent and got a cheap rate they could not guarantee a king room. After much deliberation with the Duty manager they managed to allocate us a king room in the tower with a view of the bay - why this had this not been offered in the first place? The rooms are in serious need of a refurbishment and a throwback to the 1980\u2019s. I certainly wouldn\u2019t recommend if you\u2019re looking for somewhere modern and within close proximity to San Diego city centre.\n\nReview 4:\nMy husband and I stayed at this hotel during our Honeymoon during September 2009, the location is great and facilities pretty good however front desk staff were close to downright rude and acted like we were putting them out just by checking in!. Food is okay but rooms are outdated and need to be improved. Also you have to pay for the parking which is a bif of a joke. Overall hotel is not bad but staff would definitely put me off staying there again Ruth Coleman, Ireland\n\nReview 5:\nI went with my wife and two young kids,and had a great time, it is right on the bay which was great for the kids, or if you prefer waves the beach is right across the street, the room was decent and clean,i have no complaints and will definatley be staying here again.\n\nReview 6:\nGreat place to stay.. Pool fab free video room nice touch... ,Make sure you walk over to the ocean side and walk on board walk.. Restaurant in hotel great and rooms fine. Ask for bay view lovely x Seal tour fantastic in SanDiego and trollwt tour great way to be a tourist ..\n\nReview 7:\nClose to SeaWorld, nice bay beach for kids to walk around and play in the sand, restaurant on the beach so that you can eat and watch the kids play. Pretty good food at the hotel restaurant. Pool was a bit small and cold. Tower rooms were a bit dated but nice to have small kitchenette.\n\nReview 8:\nMy Husband and I stayed at the Catamaran the week of July 5th and it was a wonderful experience. We did alot of research, used this site and decided to give it a try and we are GLAD we did. WE had a bay view room which was spacious and clean. The tub backed up the first day we were there, we told the front desk and it was fixed almost right away. We loved it and would recommened it to anyone. By the way, the Mission restuarant has one of the best breakfasts in the area.\n\nReview 9:\nMy 2 friends and I were not treated right when we went inside the restaurant by mistake to look for the restroom. One white male waiter and two white young waitresses gave us some attitude problem and were very arrogant when we even apologized to them for making the mistake of going inside the restaurant. \"RACISM\" is still alive in this restaurant and resort. We spoke to the manager about it. Manager was apologetic. But harm has been done.\n\nReview 10:\nWe chose this hotel from the picture on their web site because we expected to spend a lot of time in the room. It showed a large room with sofa and kitchen. We were put in a room 2/3 the size with no place other than the beds to watch TV. (no better than a Holladay Express for $179 a night) They didn't make it easy to move so we stayed three nights before we moved. After 3 nights we went through the grief of moving to the room we had expected for the $350 a night. They offered no compensation for the first three nights. They said the rooms were in the same catagory.\n\nReview 11:\nThis is an affordable hotel with pretty landscaping in an excellent location. I would stay here again in a second.\n\nReview 12:\nStayed in the tower and it was an average room. The complex was lovely though, with access onto Mission beach which we loved, and very close to Pacific Beach (where we got engaged) and loved the whole of San Diego. One thing ruined our stay here though - $100 was stolen from our room, I can only assume by housekeeping, as they were just finishing off our room when we returned after stepping out for a couple of hours. Security took an age to arrive, filled in a form, then nothing... after reading some of the other reviews on this site, this now does not seem suprising.\n\nReview 13:\nFirst off, this hotel is in a lovely locastion, but aside from that, I wasn't very pleased. The room was small, dated and dimly lit. The surrounding area is a bit sketchy. It was definitely not a family crowd...lots of tatoos, motorcycles...I really felt out of place with my 3 and 5 year old boys. The pool is small and aside from tiny steps, there's no shallow spot for young kids to play. I did like the fact that we could walk directly out to the beach (on the bay side) from our room....definitely the way to go. I could not imagine staying in the tower and going up and down the elevator all day. One more thing...the exotic birds and lobby were nice , but there are ducks everywhere and lots of duck poop.\n\nReview 14:\nThe hotel was a lot nicer than expected. It's your ordinary room nothing super special but clean and roomy. Staff were all very friendly and helpful. The hotel couldn't have been better located. Just a block away from the beach and just a hop away from the bay! Perfectly located to go out to all of the bars just a couple blocks away. Highly recommended!\n\nReview 15:\nThe Catamaran is at a great location on Mission Bay, a short walk from the ocean. The facilities are nice, but showing their age. The lighting in thre rooms is poor; the air conditioning loud, and the sheets don't seem to fit the bed. There is no wireless internet service and the land line would not work with my laptop. I think the place is due for an upgrade. The bay front rooms open onto the beach, but some of the rooms in the tower have lousy views (Hooters, anyone?) I have stayed there three times in the last year but may look for other options when visiiting San Diego. If you book there, try their website first. It has some pretty good deals.\n\nReview 16:\nI agree that the grounds were ok but the rooms were disgusting. It smelled horrible, everything was dusty and unkempt, and the toilet kept leaking. My neighbors were smoking in their room and the paper thin wallls let all of the smoke through to my room. For the price, I would assume the rooms would be better. I was supposed to stay longer but left because I was so horrified.\n\nReview 17:\nI stayed at the Catamaran Resort in January, 2010 with a large group and our experiences were universally bad. Several members of our group came down sick from the constant cold air blowing on us in the conference room. Several nights are dinner meat and fish were served to us in a near raw condition and 40-50 plates of food had to be returned to the kitchen to be cooked again. We generally did not have hot water for showers in the morning. To top it off, all of us were overcharged for our lengthy stay and we are still trying to get these issues sorted out. I would stay away from this hotel if you want to have a nice vacation.\n\nReview 18:\nWe stayed at the Catamaran for 5 days in July. This is an older resort on Mission Bay Blvd. The grounds are beautiful. The pool is average sized and has a hot tub as well. There is also an arcade room next to the pool. We stayed in the Bayview suite in the Towers. This is a two room suite facing the Bay. There is a king sized bed in one room and a pull out couch in the other. Each room has a patio. The Bay side beach is great for families with young children. You can also rent paddle boats,kayaks and bicycles and there is a snack bar that opens early in the morning. Across the street is Misson beach. My boys loved to body board there. We took a free paddleboat ride in the evening and saw the Seaworld fireworks. This is an older resort in a beach area. The staff is polite and professional. The rooms are neat and clean. Families will like this hotel because it has something for everyone and the beach is across the street.\n\nReview 19:\nStayed at the Catamaran for a conference. The conference rooms and support were great. The view out to Mission Bay is wonderful and the grounds/gardens are amazing. Great location in Pacific Beach, too. We took the short bay excursion boat (included in the room rate) to the Bahia Resort one evening and had a great time on that, too. My only quibble was the shower water temp in our room--likely related to a toilet flushing somewhere else in the system or something. It would fluctuate from very hot to very cold now and then, usually just as I lathered up with shampoo. Oh, well.\n\nReview 20:\nMy husband and myself booked into this room for the final 3 nights and were very disappointed. We had booked a room in the 'Tower' and it was not very clean, smelt damp and had a balcony overlooking a multi storey car park. The room was also very small and had very little facilities. We compleained about the room and were told that all they had available was rooms on one of the higher floors for an additional USD50-75 per night. After consideration we decided to upgrade but to be told that they had a mistake and there were no other rooms available in the complex - somewhat difficult to believe. They suggested we stay in our room whilst they continue to search and when we advised that we wanted to go out and could they ring on our mobile phone they basically said no. Staff were unhelpful, food unimpressive and you had to pay for so many extras - car parking, beach beds..... We will not return\n\nReview 21:\nThe Catamaran is a wonderful experience from the moment you walk into the enchanting lobby to be greeted by a waterfall cascading into a pond of colorful carp. The people at the desk are very hospitable and do their best to make the check-in easy. The rest of the service was excellent as well. The rooms are comfortable, clean and if you are lucky you might get a garden room with a balcony and a fish pond where ducks, turtles, and fish visit. The hotel is located on Mission Bay and it is a short walk across the street to the ocean. So you have the best of both worlds. They also have a world class spa available ( did not use it ). Mission Beach has many great restaurants and inexpensive ones as well. If you have a family this is a wonderful stay. There are all kinds of boats to rent and they have family oriented activities every night. This hotel is very family friendly! Going to the Catamaran is like going to Hawaii, but,you only have to go to San Diego!\n\nReview 22:\nMy husband and i have just returned from the catamaran,and i must say that i was abit dissapointed when we first arrived,as it looked abit dark as we were going to our room.But what a surprise in the day light.Its a beautiful resort set in lovely surroundings.The beach at the back of the hotel was a lovely setting for many weddings that took place while we were there.The pool area was great,plenty of sunbeds,towels,lovely and clean,and never crowded,which was lovely for relaxing.The hot tub was great if you could stand the heat of the water 103 degrees.We visited seaworld,the gaslamp quarter,and the shopping malls,and also went over the border to mexico.The hotel staff were very helpful with maps and bus times etc.Also with confirming onward flights which thet did for us.There are some lovely seafood restaurants nearby,one which we liked was Nicks.I would advise anyone not to go onto the bay over the main road at night as there are a few beggars about which i found to be a bit scary,but my husband wasn`t abit bothered.We would definetly stay there again.\n\nReview 23:\nWe live in San Diego and needed a Staycation. This was the perfect place. Beautiful views and good service. Their spa offers the best massages in town. I've tried several spas in San Diego, and this one was the best. Don't expect a five star resort though. It's a little run down and the buildings are aging, but it's the best place to stay in PB or Mission Beach.\n\nReview 24:\nStayed here for two nights over Thanksgiving weekend and could not believe that there was no hot water (water was luke warm) for two days!!! We were told there were too many people in the hotel. Never again!! !\n\nReview 25:\nThe location of this beautiful hotel is ideal - 2 blocks from the Pacific promenade and the conciege is more than willing to arrange for you, excursions to the many other places of interest; and you are right on Mission Bay. Hard to beat that. They also offer a free shuttle service that takes you all around Mission Bay til midnight each day - sweeeeeet! The grounds are impeccable - lush vegetation and koi ponds are frequent. The pool is alright - seems a little small. The onsite restaurants are very good. They offer many activities on Mission Bay. The spa is wonderful and very relxaxing. The only drawback is that the rooms are a little outdated - just slight blemish on an absolutely wonderful resort! !\n\nReview 26:\nAs local San Diegans, our family decided to take advantage of the discounted rates offered by the Catamaran. We received excellent service by the front desk at initial check-in, bellhop, and server at Moray's lounge. The hotel room, however, was completely antiquated including kitchen appliances and fixtures. The carpet on our ground floor unit was completely soaked and had been flooded by recent rains. There was a wet floor sign in the hallway, but no one bothered to mention the entire room floor was drenched. We were moved to another room on the ground floor with the same problem. It seemed the entire ground floor area was flooded. We moved again to the 2nd floor and experienced damp carpet near the windows. Too tired and exhausted to move again on Christmas night, we stayed and placed boots on our daughter to avoid soaked feet. Our extended family stayed and were moved as well. As local San Diegans who frequent the Catamaran restaurant and bar area, we were extremely disappointed at the lack of service and poor condition of the hotel. It's definitely time for a remodel.\n\nReview 27:\nbeautiful grounds and location with excellent views of the sea and bay. Most relaxing stop of a 1 month holiday.\n\nReview 28:\nWe only had a couple of days to spend in San Diego but wanted to be near Sea World and the beach. The Catamaran is right on Mission Beach, which is beautiful. We stayed in one of the Garden rooms and it was clean and had good amenities but a little dated. The gardens are beautiful and it was nice to wake to the sounds of birds in the mornings. The vegetation is very lush and the exotic birds are beautiful, along with the fish, turtles, etc. It was a very good place for a family or a couple. If I could make one suggestion to the owners it would be to upgrade the rooms and get 2 queen beds rather than the doubles. I would go there again. We got a good price for our stay and it was definitely worth that and more.\n\nReview 29:\nLoved the hotel, loved everything about it! Great beach, great service, great food and a huge room. We were upgraded to a room with a kitchenette which meant we were able to cook snacks if we felt like it. The hotel's grounds are great-they're done in a sort of jungle style. Lots of ducks, huge fish, and even parrots live in the gardens-yes parrots! Breakfast is buffet style but quite expensive-when we were there (in June 2006) it cost us $15 each. I would stay at the Catamaran again definitely however overall it was quite expensive. For two weeks it cost five of us over $20,000 which included flights and room only. This meant we had to pay seperately for breakfast, lunch and dinner. If you've got the cash then definitely give this hotel a go!\n\nReview 30:\nHad a discount rate of $145 per night. Far too expensive for a motel. Had a lovely view of the parking lot, our reservation was for a \"Garden View\" with a private balcony. We shared a common walkway with 4 other rooms directly across from the overpriced soda and ice machine. First night was really noisy due to paper thin walls. The other 3 weren't as bad. Miller Lite in their bar area was only $6.25 a bottle! I know that things are a little pricey in California, but really? Service was good and grounds were well maintained.\n\nReview 31:\nthe hotel is nice ..lots of green area....but, old and worn out....there is no table to sit or eat at in the room...no refrigerator in room and not extra vanity sink outside the bathroom as described on the web page....when i questioned all the missing amenities ...i was told there are so many rooms the description doesn't describe all the rooms....they did tell me they would send up a refrigerator ....needless to say....i have no refrigerator....each time i called i was told they don't know why or what is going on....it is now 3 1/2 hours since i was told they would bring one up....not.....i would never come back.....\n\nReview 32:\nWe booked very late but the hotel pulled out all the stops to get us a fantastic room with great views of the pacific. We have visited this hotel on three occasion and we have never been let down. They are as helpfully as they need to be without being intrusive, they have good bars and restaurants which are good value for money. The hotel gave excellent advice on their Spa facility but where not pushy about using their fantastic facilities. My wife and I had a very relaxing holiday with just the right amount of interaction with the hotel staff. The rooms were cleaned daily to a very high standard as was the rest of the hotel and the cleaning staff worked around your day, so no pressure to move out for cleaning. In fact the cleaning staff were all but invisible but extremely polite. Well don the Catamaran.\n\nReview 33:\nJust back from a 3 week holiday in California. We stayed in the Catamaran for 10 days. We had requested a non smoking king size room and we were disappointed to be given a room with 2 beds which was really dark and reeked of smoke. Luckily the friendly Irish receptionist was able to move us to another room. This was a bit brighter and had a king size bed. It was unfortunately in the tower just across from the elevator and had a connecting door to another room. The noise was dreadful. The hotel definitely needs a major face-lift. The location is perfect but the hotel looks grubby both outside and inside. For the price we paid I definitely expected a bit more luxury.\n\nReview 34:\nCatamaran is located by the bay, and within walking distance to Ocean. However, the rooms need major renovation. Do not expect the kind of service you normally get from major brand hotels.\n\nReview 35:\nMy wife, 3 year old and I stayed for five nights over spring break. Not sure where all the negative reviews are coming from, but the Catamaran is very nice place.... The grounds are gorgeously maintained and the location is perfect for seeing the San Diego area. Our room was in the tower and was spotless. Brand new HD tv and the beds were very comfortable. I think some of the other travelers that have written reviews need to relax and enjoy their vacations. We had no problems and found all staff members very helpful. There was plenty on dining choices along the beach. We enjoyed watching the sun go down at PB Beach Club most evenings (the people watching was great...). I definitley would stay here again if in the San Diego area. If you have an extra day to drive up the coast, do it. Awesome scenery. Laguana Beach, La Jolla Shores and the Torry Pines areas are incredible.\n\nReview 36:\nWe stayed at this hotel because some friends were getting married nearby. The website shows a beautiful resort, so we were expecting something really nice, with great views and beautiful rooms. We were so disappointed to find the rooms are nothing special (very outdated and old-more like a cheap motel) and our \"garden view\" consisted of a tree with a couple flowers! The staff seems annoyed whenever you have a question or need. Our coffee pot was broken and was not fixed after several attempts to have it fixed.Not only is the price ridiculous for this place, you also have to pay $13 per day to park your own car, and hike your luggage up and down stairs, because there Is no elevator! While the front is very nice looking, I would never recommend this place to anyone.\n\nReview 37:\nHave travelled throughout the world for work and know a four star hotel when I stay at one. Expedia is dead wrong here. Maybe a 2 to 3 star property -- and a 2 if you are in room 100 where (a) near impossible to find a light socket, (b) half the room lights don't work, (c) the banging of the nearby lobby-access door wakes you, and (d) there is a frosted glass window that is the washroom and the other side of which is the hall outside. Had it not been almost 11pm in the evening of a one-night stay, I would have left. I paid almost $200 for the night and the best western across the road could have been had for almost half that amount and been on the ocean side of the street.\n\nReview 38:\nThis is a lovely hotel in a great area! I loved the fun little shops in the area. But more than that, what a wonderful tropical feel to this special resort. The beach is clean and well maintained. The interior grounds feel like you are in a rain forest. The parrots \"speaking\" to you as you walk by is unique and fun for all. The staff are friendly and attentive. The food was terrific! This is truly just a nice place to stay if you are in the San Diego area. Highly recommended!\n\nReview 39:\nI was in town for a conference at a neighboring hotel. I can't say that I would recommend this place. The beds were not comfortable, the extra blanket was dirty, and when I called the front desk to complain, they said they'd send someone up with a new blanket, but they never did. Additionally, after the concierge set us up with a towncar ride to downtown for $30, the driver charged us $35, and demanded a higher tip. I don't like feeling ripped off, and this was just the tip of the iceberg. Other than the stained blanket, the room was clean. The wireless internet works very well.\n\nReview 40:\nThis is as close to a Hawaiian or Tahitian vacation as you can get without leaving the US. The location is unrivaled, being right on Mission Bay, a block from Pacific Beach and walking distance to local shops. We had a \"garden\" room close to the lobby so it was quite convenient. The room was clean, nicely furnished and had standard amenities. We enjoyed the Luau and were very impressed with quality of entertainment. Renting watercraft for fun on the bay was quick and easy. The dining is great unless you are on a tight budget. This was our second stay and our favorite San Diego resort.\n\nReview 41:\nBooked a up-graded \"Bay Front \" room. Got a view of the lawn with screaming children in the front and a noisy bar in the back. The TV didn't work, the tub didn't drain and the security bar on the sliding door was broken. Asked about these \"up-grades\" the staff was completely unhelpful. Will not be back to this so-called resort.\n\nReview 42:\nTo be fair: Pro: Grounds were fantastic and well maintained.... Cons: Way over priced for location. Service was terrible. The pool was staffed only on Weekend. During the week there was no service unless you called the bar and then you waited for 30+ minutes. When we asked to talk the hotel manager (at the front desk) the young lady who said she was the front desk manager, said he wasnt avalabile. When we described the issues, she was cold and defensive, looking for an arguement. The 50 minute massage was the least impressive massage Ive had in years. This hotel has no right calling itself a \"resort\". It is nothing close to a resort. The room was clean but out-dated and very lack luster. The small fridge made loud noises every hour or two, the bathroom sink faucet was loose and required maintenance, the tub faucet dripped most of the time and you can not lock your sliding door to the balcony. If you plan to park a car be ready to pay daily rates and to use car spaces intended for a mini-coopers, not your average cars size.\n\nReview 43:\nWe just returned from the Catamaran after a 4 nights stay @ 245.00 per night. I feel this hotel is way over priced. The grounds were beautiful but the room was just okay. Also, I felt the staff could have cared less if they helped you or not (very unprofessional). Woke up one morning only to find a couple homeless individuals sleeping in front of our room on the beach. Did not feel completely safe here. Would not stay there again.\n\nReview 44:\nI had never stayed here before but because it is billed as a resort I expected so much more. The room was noisy - traffic noise all night and I awoke each morning to the sound of the neighbors' crying baby. The room was very plain with limited table space. The sheets were rough and dingy. I was very disappointed.\n\nReview 45:\nThe staff was extremely ffriendly. Courteous, polite, helpful. Grounds are nice. Rooms a little aged, but location and staff more than makes up for it. Great place to stay with a family. My four year old son loved the pool, the hottub and the video arcade. And, the games are free in the arcade, which is a very nice touch. The valet was probably the most helpful hotel employee I have encountered in years. He really made the stay special for me and my son.\n\nReview 46:\nI attended an event in San Diego which I recieved a group rate of $99/nt. The garden/pool view rooms are small and dated but have the latest 42\" flat screens if you plan to hang in at night. The pool and spa areas are very nice. The exercise facilities, hot tub and spa services are worth the stay at this hotel. I was very impressed how well maintained and clean everything was. They truely have a resort feel and you are within a 5 minutes walk to the beaches on the ocean and bay. There is a restaurant and lounge area as well.\n\nReview 47:\nSadly disappoinbted as this was big trip with our son and daughter in law who live in the States.On arrival we were shown to rooms which did not meet our booking critera (and both smeltt ). we were then kindly upgraded to suites which are very nice Sadly one smelt very badly and had to be deodorised three times .We had requested quiet rooms and sadly there were receptions and weddings outside our room for two of the four days . The hopeless Elvis impersonator was unbelievable and loud We just got away from the hotel as much as possible .My laundry had to be chased every evening .Most of the reception staff are lovely aqnd helpful but sadly for other guests there is one really rude young woman working on the desk .The rooms we were upgraded to cost four hundred dollars per night ,and werer eally noisy and not well cleaned It is so sad as there is much to offer here ,we have travelled the area and will return to San Diego but not to this hotel .\n\nReview 48:\nThe Catamaran is a perfect family destination. It is beautiful with all the amentities you will ever want or need. The location on Mission Bay is perfect! My family and I will stay at the Catamaran every summer!\n\nReview 49:\nStayed for 4 nites.Hotel is perfect location;across the street from beach and right on mission bay. Resort has all one needs;nice pool setup,bay with multiple seacraft rental options.Staff very accomodating,Rooms a bit dated but more then adequate as one doesn't spend much time in rooms.Beds comfy.Wedsnday night bbq buffet was excelllent and well-priced. Fitness facilities were clean and more than adequate.Overall you can't go wrong at this resort .\n\nReview 50:\nIt's a great location, but the rooms are dirty and in need of renovation. Flies everywhere, things don't work, staff unknowledgeable. If it were $100 or so per night, it would be reasonable, but way overpriced for things to be in terrible condition and have unconcerned management.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29016, "query_start_index": 29018, "query_end_index": 29018, "truncation_seperator": "... 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{"id": "114075", "pid": "114075", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nLovely hotel, splendid location right next to Black Rock with delightful snorkeling right off the beach - abundant, colorful fish and many honu (turtles). Very friendly, helpful staff. The breakfast buffet was a nice surprise - I had low expectations, but instead it has excellent variety and the food is fresh and well prepared - and absolutely the most delicious papaya I've had anywhere on the mainland or on other islands, served of course with lime wedges. Much less crowded and more relaxed feeling than the Westin or other hotels along Kaanapali; lovely, spotless grounds. Cheerful, helpful valets. Two tennis courts on grounds, hardly ever used so easily booked. You could have a more expensive stay in Wailea or Kapalua or even in Kaanapali, but why? Valet parking only five dollars a day (as opposed to 25 on Oahu), with the first night valet parking free. Self parking is free. There is a 25 dollar a day resort fee, but that's standard in Maui. All watersports equipment or activities available right through concierge or at the beachside. A terrific value for the price.\n\nReview 2:\nMy husband and I really enjoyed our stay at the Sheraton Maui. The resort has a very polynesian feel to it. We loved how the lobby was open air and how it became part of the beautiful grounds that surround it. We were upgraded to an oceanfront room on 3 and the view was breathtaking. The room was nice and roomy and the bed was very comfortable. The bathroom was a good size but had very limited counter space. We were surprised that the room did not have a closet. It did have an amoire with a tiny space to hang clothes. We enjoyed sitting on our lanai and taking in the beautiful scenery. The staff at the resort were very friendly. They went out of their way to make the guests feel at home. We had the breakfast buffet one morning and it was good but very expensive. We swam in the ocean and it was clear as glass and very calm. We enjoyed watching the kids jump off the rock. The resort is within walking distance to the Whaler's Village. I would recommend the Sheraton Maui and plan to stay there again on our next visit to Maui.\n\nReview 3:\nMy partner and I stayed for 9 days at the Sheraton Maui in a deluxe ocean view room in Building 6 and loved every minute of it. The view was excellant. We woke up every morning to the sight and sounds of whales feeding their young. This was my first time in Maui and I hope it will not be my last time. I liked the fact that it was quiet and secluded in the area where we were located. We also slept with the door open on the lanai so we could hear the ocean and the whales at night. The rooms were very clean and the staff that we came in contact with were very cordial. The only complaint I would have is that the prices in the Restaurant (Black Rock Steakhouse) are way too expensive. It might have been half way reasonable if the price included your salad or vegetable or something. The grounds, pool and beaches around the resort were fantastic. This place is paradise. I wouldn't want to stay anywhere else on Maui.\n\nReview 4:\nThis was our first trip to Hawaii, and I'm so glad we picked the Sheraton Maui. Most important thing: location, location, location. It was great to just roll out of bed and grab our snorkeling gear and head out to the beach. Black Rock is fantastic snorkeling. The valet parking was extremely quick and easy to use. The hotel restaurants were upscale (and pricey) but the food was mediocre, so I wouldn't suggest dining in the hotel unless you absolutely have to. The room was clean and decent-sized. I would definitely recommend getting a room with a view of the ocean.\n\nReview 5:\nWe recently returned from Maui and stayed at the Sheraton Maui in Ka'anapali. Upon arrival, we were greeted at the front of the hotel and our hotel room was upgraded to deluxe ocean view. We booked our hotel through Hotwire for $230 a night and were there for 9 nights. The bell captains gave us lei's and then provided a tour of their facility. The facility is quite large, which is somewhat of a drawback, if you are at the other end of where the pool and beach access are, but it is still a great place. They could do better on the housekeeping, however that improved while we were there. The food at the hotel was so-so. The drinks were good and some were quite original. The beach access was great and it is right at the Black Rock. The snorkeling and diving there are great. It is pretty easy to swim out to the reef and the aquatic life that can be seen by snorkeling parallels that of diving. Overall, I would stay at this hotel again. I highly recommend it, especially for the price that we paid.\n\nReview 6:\nI am quite meticulous in choosing hotels - and as my wife and I were returning to Maui to celebrate our wedding anniversary, extra research was put into this trip. I had concerns after reading the mixed reviews concerning the Sheraton, but as I have had great experiences in other Sheratons around the world, I booked this hotel from 10-17 Sep. If you are looking for a first-class resort - that oozes romance - on a beautiful beach, with fantastic sunsets, great (modern) rooms, an awesome pool and an attentive staff - this is it!! I will never forget, laying in bed (with the patio door open) and listening to the sound of the waves crashing against the beach. More importantly, my wife loved the place - for the reasons mentioned above - and I am the greatest husband in the world (in her eyes)....lol If you want romance and somewhere special to take that special someone in your life - the Sheraton Maui Resort in Kaanapali is the place for you. You will thank me later!\n\nReview 7:\nStayed @ Sheraton Maui twice before. Also a starwood gold member so I stay at Sheraton brand often. Upon checkin, we were informed there were no more King beds available although that is what I booked. I was told since I used a third party to book I had no guarantee for bedding. I had booked a Partial ocean view king bed. I asked for a manager and was finally placed in a partial ocean view king. Calling this a partial ocean view is one of the most mis-leading statements ever. The opposite side of the hall is ocean front so how can this be partial? By hanging your head 3 feet off the ledge and looking around the corner you can Partially See The Ocean. The room is very bland and white with no water pressure in the shower. The bathroom was set up for midgets with a 3 foot counter. Bad experience all around, be sure to avoid or you will be next\n\nReview 8:\nWe stayed here for our honeymoon during July. It seems that we experienced the same poor service and amenities that others are reporting. The employees and management are a joke. The internet in the rooms does NOT work and they would not admit it. Instead we moved our room 3 (THREE) times to try another internet connection only to find out it wouldn't work anywhere in the hotel. The rooms in Building 6 (Luxury Oceanfront) are filthy and disgusting for over $400 a night. Our A/C broke down and a maintenance person spent 3 hours trying to fix it from 9pm until after midnight...only to say it was over his head. Then the front desk could not move us because they had no other rooms. (A/C's were broken all over the place). We had to try to sleep in the 90+ degree room for close to $500 that night. All that management offered was a free breakfast (wow $40). Needless to say, this property RUINED our honeymoon on Maui...I would select the Hyatt or another hotel on Kannapali before even thinking about this property!!! BUYER BEWARE...\n\nReview 9:\nWe stayed at the Sheraton Maui in June, 2004. We arrived early and had to wait until about 3:30 for a room. However, they comped us cocktails, and the kids went swimming while we waited. Nice lei greeting at checkin. The whole hotel seems to have been recently renovated--everything looks clean and fresh. Beautiful landscaping, wonderful pool. Spacious grounds and right on the beach. We had the lowest category of room (standard, garden view) but we thought it was fine. The garden view is very lush and peaceful. All rooms have a good-sized lanai and a refrigerator. Watch the \"kids eat free\" policy--this only applies to certain menus so ask. Food and beverage was excellent and reasonable for a luxury resort. You have pool privileges at other Starwood hotels--don't miss the Kapalua Bay Hotel--gorgeous!\n\nReview 10:\nThis is a great location. We'd been offered half price rooms in conjunction with a promotion from Starwood for the timeshare they're building just up the coast from the Sheraton. Apparently, my family meets the demographics of someone who might buy a timeshare. You pay for the room in advance, they give you $185 off an Avis rental, and gift certificates to use at the restaurants, gift shop, and activity center. Same at the Westin. To get the certificates, you meet with the Starwood rep in the hotel. I met with Christine and she was very enthusiastic and professional. I set an appointment to go see the timeshares and was given $175 in certificates. We didn't make it to the appointment as my wife didn't want to take the time. Had we gone we would have received half of a week stay at any Starwood property in the world. A friend who went said that the presentation was reasonable. They were there about 2 hours. The timeshares offered were priced at around $40k a week. No thanks. I understand the timeshare property is quite nice.\n\nReview 11:\nWe went to Hawaii to see the wedding of a friend. The wedding took place at the Sheraton, so we booked a room there, expecting it to be central. It was, and the wedding was fine, but our room was not. On the second evening I discovered the first two of a series of roaches that invaded our room during our week long stay at the resort. Needless to say, I immediately phoned the front desk. They sent someone up to kill the roach I could not reach (the one on the ceiling), but seemed completely nonplussed by the event. As they explained, it is a tropical climate. Fine, I understand the tropics. Having lived in Florida, DC, the Carribean, and Africa, I have had more than my fair share of the tropics. But there are standards, and my homes do not have this many roaches. We found one or two every night of our stay and the hotel just didn't seem to care at all. At check out, the manager comped us two breakfasts -- this was definitely not worth the money!\n\nReview 12:\nThanks to the prior reviews on Trip Advisor, we had realistic expectations for this resort. In fact, we were pleasantly surprised by the facilities and grounds. Our room was standard hotel room size, with nice furnishings, a large balcony, and a wonderful view! Breakfast buffet was included (we walked down to the Westin 2 mornings and used our vouchers there- they had a larger selection of options). Front desk, valet, and concierge all very helpful. Restaurant service not as consistant. Convenient location- we were able to walk along the beach side sidewalk to other restaurants and shops. Liked that the Sheraton was at the end of the walk- did not feel as congested. Overall, a positive experience during our 5 night stay.\n\nReview 13:\nBeautiful surroundings, excellent deluxe ocean front rooms, and great service. I have never been disappointed staying here any time of the year. This property is one of the most relaxing and enjoyable I've ever experienced!\n\nReview 14:\nEverything about this hotel was wonderful-the room, the service, the ambiance, the pool and the restaurant. The staff aimed to please and the setting of this hotel is the best in all of Ka'anapali. We stayed for only three days and wished we had booked it for a week. Would love to go back.\n\nReview 15:\nWe stayed in oceanfront deluxe rooms in building 6 and they are so amazing because you are so close to the ocean and can hear the waves all day. This is our 2 nd stay in 3 years and the location is fantastic. The pools are fun but a little chilly. The service is good and the hotel staff are very helpful.\n\nReview 16:\nI stayed here with my husband the week of Dec. 2-Dec. 9th. We had absolutely horrible weather so we were around the hotel quite a bit. We were very pleased with our stay at the Sheraton, we thought visually it was nicer than the Westin or the Ka'anapali Beach Hotel which we also considered staying at. We were upgraded to an oceanfront upon arrival and then when our room flooded from all the rain we had they promptly moved us and upgraded us once again. Everyone was very friendly especially the front desk and bellhops. The grounds are beautiful and they have a very nice pool area, though the pool was pretty cold. I recommend eating elsewhere as we did feel the meals available from the hotel were very overpriced compared to other options. I highly recommend the Sheraton and if we plan another vacation to Maui we would definitely stay there again.\n\nReview 17:\nOne of the worst rooms I have ever had! Sink leaked, room had no storage and was noisy. However, staff were nice but not very helpful.\n\nReview 18:\nI just returned from the Sheraton Maui. We were there 12/24-29. I chose this hotel as the prior reviews said this was the best on Kaanapali beach. Well I beg to differ. The hotel was not at all upscale; very basic with no pizazz. The beach had a big drop off to the ocean which took most of the lounge area away. One day my daughter could not even get a chair as they were gone by 8Am. The next day she went at 7:30 and got chairs and umbrella. The pool was without any character. If you don't stake out your chair by 8AM, you won't have one. I found the staff fine and had no problems. We visited the Hyatt and the Westin-both upscale places. The best was the grand wailea, but we couldn't get a reservation. Now that's a nice hotel! The one advantage of the Sheraton was its closeness to Lahaina. We ate there several times. I would not recommend Longhi's-way overpriced and less than ordinary food. However, I can't complain about the price of the hotel. I guess you get what you pay for. I found it quiet, while the other hotels were buzzing.\n\nReview 19:\nI found most of the staff to be rude and unfriendly. Beds were uncomfortable and the room decor boring. Many rules and regulations. Would not recommend it here\n\nReview 20:\nSpent a week at the Sheraton Maui. Overall an excellent hotel, beautiful location with unbelievable views. All of the staff we interacted with were very friendly. Were upgraded to \"ocean front\" in building 3 - great location - close to everything as this is a big property -and superb view of the ocean and black rock. Limited restaurants for a hotel this large - only have one plus a pool/ocean side grill with burgers etc. Breakfast buffet is excellent, best of the 3 hotels we stayed at on this vacation - but very expensive - so get it included in you package. Would absolutely recommend as what we think is the best hotel on Kaanapali Beach. Would also recommend staying in Kaanapali if you are going to Maui\n\nReview 21:\nWe traveled here on an invitation! Wow, we loved this resort. It is \"the awesomest\". The gardens are spectacular, the views from the rooms are great, it is right on the best snorkel beach on the West side of Maui, shopping in Lahaina is closeby. There are grocery stores closeby (have to drive a few minutes). The staff were extremely helpful. We didn't like the double bed they gave us, they told us they were full. But, next day, they accommodated our wishes and put us in a room with a king bed. The rooms are clean and beautifully furnished. Each room has a little mini frig too besides the normal coffee maker etc... The hotel also has lots of coin-op laundry facilities for guests! The food here is expensive in the restaurant, but definitely worth the experience. I bought some plastic bowls and spoons, cereal & milk and oj at the grocery store nearby and had breakfast on our lanai every morning!\n\nReview 22:\nBased on advice from Noah at the front desk, we upgraded to an ocean front room and were treated to a phenomenal view during our 6 night stay (thanks Noah!) There were whales outside of our room one evening. It was amazing. We would definitely stay here again. The property is beautiful, the beach is great for taking long walks, and the hotel has a great pool and hot tub. The hotel takes advantage of the amazing views by carving out various lounge areas where guests can go to see the landscape or simply relax. The location is fabulous. It's easy to get anywhere on the island from here (well, except Hana, of course!). It's a quick drive to Old Lahaina Town, which is one of my favorite spots in Maui. The room was very pleasant, clean, and comfortable. We slept like babies on the signature Sheraton beds. We plan to stay here again on our next visit to Maui.\n\nReview 23:\nThis hotel is absolutely beautiful and offers everything to make your stay wonderful! The ocean views are magnificent. The rooms are spacious and comfortable. The staff was welcoming and helpful. The restaurant has an ocean view and the buffet breakfast was varied and delicious. The hotel is very spread out, so the walk to and from your room can be a challenge.\n\nReview 24:\nThe Sheraton is a great hotel. We stayed there on our honeymoon and loved it! Everything was perfect. It's a great location and snorkeling is right there! The only complaint that I have is that they charge a $20 surcharge for every night. It includes some perks, but we never even used them. It did make us mad. We stayed at the Marriott on Kauai and they did not have a charge like that.\n\nReview 25:\nBlack rock is a great spot. Get out early and snorkel before the crowds hit and enjoy a peaceful early morning swim with the turtles. The pool is nice but a bit chilly. We passed on the upgrade and did just fine w/ 2 adults 2 kids (w a rollaway) in a regular room. It was a bit dated (tub not shower) but clean and decent beds. We were lucky enough to get ground floor right near the pool pathway and tennis courts yet convenient to the lobby. You have to trade the view but we were rarely in the room but to sleep and change. Starwood loyalty pays off. The shower head is hand held and ours broke off, they were very accommodating in getting us a room to shower in ASAP so we could make our luau, and had it fixed before we even left for dinner. FYI, The new shower head was so much better, old one barely ran. The in-room coffee makers stink and Starbucks gets quite a line if you go later. The pool bar/restaurants have 2 different menus so vary what side you sit on. Overall a nice stay, would stay there again.\n\nReview 26:\nUnless you're looking to stay at a run down, overpriced, glorified day care, do NOT stay at the Sheraton Maui. The rooms are very worn down, the towels are just big rags (super thin), and the staff was less than accommodating while we trying to enjoy our honeymoon... No room upgrades were offered or available, no late checkout available, the list goes on. Overall, unless you get an amazing deal, I would look elsewhere to stay!\n\nReview 27:\nWe loved the Sheraton!! As soon as we got there, they notified us that we were being upgraded to a partial ocean. Then, we didn\u00e2\u20ac\u2122t even have to check in\u00e2\u20ac\u00a6 They immediately brought us to our room. The room was very clean and there was a flat screen tv. Our balcony was extremely tiny but whatever, that was of minor importance to us since we were hardly in the room. The pool was nice and the beach was awesome. The water was not cold, very refreshing and the Sheraton is located next to Black Rock. Great snorkeling. We booked the cabana for $40, definitely worth it. You should get down there early and book it right when they pool concierge opens. As for activities, we loved Warren & Annabelle\u00e2\u20ac\u2122s Magic Show in Lahaina. The Road to Hana definitely was worth the time!! It was very entertaining!! We had a nice meal at Pacific\u00e2\u20ac\u2122o and Hula Grill. This was the perfect start to our honeymoon and would recommend this place to all our friends and family!! One last thing, if you can, book the room with breakfast included\u00e2\u20ac\u00a6 Saves you a lot of $$!\n\nReview 28:\nMy husband and I stayed for 6 days here in Sept.2011 for our Anniversary..It was by far the best trip we've had...very relaxing..although they said this wasn't their busy time ( which was ideal to us)..The Beach was wonderful, the pool was great...Very clean rooms and grounds...shopping and other restaurants and resorts were in walking distance. My husband Para-sailed and snorkeled and the Luau was lots of fun and the food was delicious! We definitely will visit again...It was hard to leave! The only negative would be the rooms were kind of small,,but hey all we did in the room is sleep and shower..you don't want to waste a minute of this beautiful resort...Perfect Location ! Fun in the sun!!! Would highly recommend the Sheraton!\n\nReview 29:\nPoor Quality Poor Rooms, not really impressive. Location is reasonable. Spa treatment for facial is very poor.\n\nReview 30:\nStaff treated me and my husband like kids and acted like we couldn't afford events and spoke down to us. (I am in my 20's my husband is 31). They also gave us a room with 2 full beds even after we told them its our honeymoon. My husband makes very good money however after our experience here we decided to go out of our way to spend our money OFF their property. Avoid if you are under 50 they treat you like garbage if you don't have white hair.\n\nReview 31:\nThe facility is still beautiful and well-maintained, with walk-in access to one of the best snorkeling sites on Maui. Unlike the various Wailea resorts, the Sheraton at Black Rock is still priced within reach of families.\n\nReview 32:\nWe loved this resort and plan to go back. Had two connecting rooms for our family of five. The location is excellent with access to Black Rock, boardwalk, Whaler's Village shops and restaurants, golf courses on foot and Lahaina by shuttle or car. Little foot-traffic across the beach since it dead-ends at Black Rock. Never too crowded (over Christmas time!) and no problems finding chairs at the pool. Lovely resort and a perfect size for having activity options without being a mega-resort. Lots of families and newlyweds but not overrun with young children. Rooms were a generous size, updated and very clean with fabulous views over the pool and ocean. We were given a room upgrade to ocean view which was much appreciated. Beautifully landscaped and well-tended. Rooms were immaculate after cleaning. One issue with parkiing card not working and desk staff were unhelpful to our son (early 20's)- they could have easily resolved ID issues by calling up to the room. Otherwise, staff were friendly, professional and helpful. Room has small fridge and microwaves were available at front desk (we did not get so not sure if there is a charge)\n\nReview 33:\nI was delighted when I first arrived at this hotel, we were upgraded to a suite and loved our room. But I was showering before dinner and was chased out of the tub by the largest charging cockroach I have ever seen! Soaking wet I slipped on the edge of tub and landed on my outer thigh. I am fine but shaken up by the incident. I called guest services and explained what happen and asked them to send someone to kill the roach that now was living in a wet towel in the tub the said ok and sent no one. We had to call three times before someone came. There was no apology no one called to make sure everything was taken care or that I was okay, nothing.\n\nReview 34:\nPositives: whale & turtle watching right from room - Amazing Clean, well presented , friendly staff Opportunity for improvement: Pool areas & service stay open until diver completes evening dive Pool bars have a \"carry 1 drink rule\" - check your demographic, I see extremely few \"one ofs\", hence it should be a 2 drink limit so I can bring my spouse a drink without making two trips\n\nReview 35:\nAs I write this review I am sitting on our Lanai at the Sheraton Maui. While we did not get a Lei greeting, we have been total blown away by this hotel. We were a little worried about booking at a Sheraton due to past experiences with the chain, but are really glad we decided to try them again. We are staying on SPG points and were expecting to be in the lowest room available. We were upgraded to a deluxe oceanview room. It is wonderful!!! We ate at the Terrace restaurant last night and the food and service were terrific. We have been snorkeling at Black Rock in the morning with a green sea turtle. We are now wishing that we had decided to stay here for our whole vacation instead of only 5 nights. Hopefully the next hotel, the Sheraton Keauhou will be as wonderful as this one. BTW, you get free valet parking the first night. We did not know this which is why we did not get the lei greeting.\n\nReview 36:\nAlthough this hotel isnt for everybody, It has a great location, and great price for what it offers. The beach is a really nice one whether you like swimming, sunning, or snorkeling (although crowded later on in the day). The hotel also has a nice pool (one of the better ones on the island), though chairs can be scarce after 9am. The hotel is built up and around Black Rock so we had to take 3 elevators to get from our room to the lobby or restaurants, but it does cut noise and crowding a lot and gives the whole place more of a resort feel imo. The spread out nature of the hotel can be a problem if walking is tough for you. They upgraded our room from a garden view to a deluxe ocean view overlooking Black Rock. We spent a lot of time watching the turtles from the window. Some construction was ongoing, but the hotel is pretty spread out so that wont bother most rooms. The resort is walking distance from Whalers village if you need to do some light shopping. Overall best value in a hotel on Hawaii I have seen in a long time\n\nReview 37:\nThis hotel was beautiful. Right off the beach, nice pool area and gorgeous grounds. I really wish the staff had been up to the same standards. Of the six days that we were there, our trash was never taken out, our sheets were not changed and our room was not vacuumed. The cleaning staff basically came in and pulled the sheets up. Every place to eat in the hotel had extremelly slow service. Even the staff at the front desk was unhelpful. They couldnt tell us where to find anything on the island. Overall, it was beautiful, but there were three resorts within walking distance which I would highly reccommend over the Sheraton.\n\nReview 38:\nWe visited with our three children, ages 4,9 and 13. We thought we would be spending lots of time in the pool, but it was too cold even for the kids. Why would a nice resort skimp like this? The first time we stayed at the resort, I thought that it was just an anomaly. After the second visit and reading many reviews, I'm confident that the management knows about this problem but still chooses to keep it cold.\n\nReview 39:\nI had the time of my life at the Sheraton Maui Resort. It was beautiful! Clean, big, fun and entertaining. The pool water was amazing, the setup was just outstanding. Excellent customer service and great care of the gardens. There wasn't a single speck of dirt anywhere, amazing. We woke up at 4AM one night to walk around and the resort was being cleaned and ready for the next day. Great food and drinks at the bars and awesome, awesome scenery.\n\nReview 40:\nYaz Yamanoha @ the Sheraton Maui Tennis Club is the BEST! My husband and I were looking for tennis lessons at a reasonable rate, thus, we asked around and more than several people recommended that we ask for Yaz Yamanoha @ the Sheraton Maui Tennis Club. (I think he is affiliated with Royal Lahaina Tennis Ranch too.) WOW, did we get excellent instruction, a great workout, and individual tips to take-away with us. Better yet, we got it all at a SUPER-REASONABLE RATE! Top reasons to take your lessons at the Sheraton Maui Tennis Club: The courts were in great shape The Pro, Yaz Yamanoha was able to hone in quickly on what we each needed...no waste of time! Super reasonable rates (much lower than what we pay in Sacramento, CA, for far better instruction). Yaz has a great personality, fantastic sense of humor coupled with good teaching technique that makes you get it right away! We cannot wait for our next Maui vacation so we can take more lessons with Yaz at the Sheraton Maui. Hope your game inproves while your're in paradise!\n\nReview 41:\namazing place.. it is really cool to come home and find a picture of the resort you stayed at on the cover of a calendar of beautiful places!!! if you go make sure you say hi to \"V. W.\"\n\nReview 42:\nWe spent a week at the Sheraton. Yes, it is a nice hotel but a few things put a sour taste on the trip. The big one was that the Sheraton allows cruise ships to use the beach so you get this influx of people who spent a few hours on the beach and left it looking like a pig stye! right beside our beach chairs some people left about 20 cigarette butts in the sand as well as garbage. Really low class I thought! The other was that they charge you for absolutely EVERYTHING! Don't think that the coffee and paper is complimentary, it isn't. As well as the chairs at the beach or umbrellas, everything has a high rental cost to it. The food was good but EVERY meal came to $50.00 for 2 people at the hotel! No, it was ok to go once but with the better deals of the all inclusives in the Mayan Riviera, we would suggest to go to Mexico! Oh, and if you don't like Mexico because of the \"timeshare\" sellers, don't kid yourself....they do it at the Sheraton as well........\n\nReview 43:\nlots of little glitches that just take away from the vacation, to being put in a room with two double beds versus the king bed booked, to having a welcome card in someone else's name in our room, to having the fruit and cheese for said person taken from the room, the dirty tub and seat cushion, to only being able to get one drink to take away at the bar - guess your spouse needs to be glued to you, to the 'try for a free gift at starwood' to only find out someone had already removed the card so we were SOL Guess we aren't coming back\n\nReview 44:\nI have just returned from a stay at the Sheraton Maui and wanted to warn others who are unaware that they charge an extra $26.04 per day for a \"resort fee\" on top of already high rates. And the fee is barely disclosed on any of the booking informtion. I am fully aware of resort fees and have avoided hotels that charge them. The Sheraton Maui tricked me though. I disputed the charge and have been given the standard corporate lines about what extra services I am receiving for that fee and that the fee is mandatory. They are services that used to be included in the regular rate. So it really is just an extra hidden fee. My unhappiness with this fee overides whatever other review I have of this hotel. I would encourage others to join in my protest of this questionable resort fee practice.\n\nReview 45:\nOne of the worst hotel experiences ever...and on our honeymoon too! Zero customer service. We felt like were were treated like a number. Even though we reserved a room with a king size bed, they gave us one with two double beds. When we asked if there was something else available since we were on our honeymoon and had requested a king size bed, they simply said they were sold out. I asked if they could check with another Starwood property like the Westin down the street, and they said they'd get the phone number for us. Gee thanks. The room wasn't too good either. The fixtures were cheap, there was mold in the shower, and the door hinges were almost rusted out. It was also very loud in the hallways and from the balconies. The food was overpriced for the quality. (One star for the bread pudding at breakfast - that was good.) We got much better meals at the Westin down the street. The flat screen TV was nice, but we didn't got to Maui to watch TV.\n\nReview 46:\nAfter a week on Kauai, we went to Maui for a week. The Sheraton Maui is VERY over priced for what you get. We had a very small ocean front room. The room was so small we didn't have a place to put our 3 suitcases. I'm an Gold SPG guest so we asked to be moved. For it being a Sheraton hotel, they did not know what an SPG was. After 2 days, we were moved to a larger room, but the ocean view was through the palm trees. Enjoyed the pool even though it was cold. Don't bother with the breakfast buffet, its very expensive & not much of a selection of food. Whaler's Village is a nice walk down the beach, but don't expect to find \"bargain\" food - you're in Hawaii. But at least its better than the hotel. Good location in an area of up scale hotels, if that's what you're looking for. We've stayed on Maui before & if there is a next time, we'll head to Wailea!\n\nReview 47:\nWe have been to maui 5 times, we have stayed at the Sheraton Maui 4 times on top of black rock and love to hear the whales at nite. It is private area of the hotel. The breakfast is wonderful and the chef makes omletts to order. The property is beautiful and open with lots of green space. The staff is curtious and helpful. There are many activitites to do, yoga, pliaties, massages, kayakaing, paddle boarding. We have stayed in the hotel next to the Sheraton for a wedding and we wished we would have stayed at Sheraton but thought it would be rude to leave our wedding party. This will be our 6th visit and are going back to the Sheraton. We go with friends and they try to get us to stay in a condo but we refuse because we love the sheraton. The snorkeling is the best on the Island, compared to other tours. Whale watching is wonderful there in the biulding on black rock because it is right on the water. We hope to make many more trips to Maui and the sheraton.\n\nReview 48:\nI stayed here for my girlfriend\u00e2\u20ac\u2122s birthday retreat. The worst customer service I've ever encountered anywhere. Hotel staff incorrectly billed my rooms after multiple attempts of explanation on my part. Staff is incompetent, not polite, and unapologetic about their mistakes. I live in Hawaii for many years and have stayed all over Lahaina area, but this is not worth the $350 a night I paid. Very disappointing. Small room, rude staff, and I did not feel like I was in paradise at all. There are many other amazing hotels in the area worth the amount you pay. Please look elsewhere before booking. Don't make the mistake I did, equating price with value. I won't pay more than $100 a night to stay here.\n\nReview 49:\nA notch better than many sheratons by picking up the island feel quite well. Convenient location to shopping and restaurants. Very nice grounds, pool, and ocean access. Concierge staff is typical of most chain hotels they get about 80% right and mess up the rest in their haste to get to the next customer. Hotel restaurant and on premise food was average at best. Room was good with a great balcony. Pool was large and meandering. Beach/Ocean typical Maui - hard to get it wrong.\n\nReview 50:\nWe arrived pretty tired after an early flight out of PDX into OGG. We found the place quite easily and asked if we could check in early. My wife and I were upgraded from a garden view room to an oceanfront room. I asked if there was a charge and they informed me that it was a free upgrade for our honeymoon. We were pleased to find a clean room with two small bottles of sparkling wine. I'm bad at identifying those sort of things. The bed was extremely comfortable. The resort is also very quiet at night. I didn't eat at the restaurants because I heard they were pretty expensive. Sorry, I cannot recommend or not recommend them. Want a possible upgrade on your honeymoon? Book with Journey Travel. If the Sheraton has an empty room, they may be able to give you an upgrade for no additional cost.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 35997, "query_start_index": 35999, "query_end_index": 35999, "truncation_seperator": "... 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{"id": "155495", "pid": "155495", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis is a fairly old hotel nd a bit tired - the service levels are good but the general attitude of the personell needs a shake up - one gets the feeling that they are doing you a favour. the restaurants are good - nothing to rave about. the rooms are tired - need a major overhaul\n\nReview 2:\nMy parents came to visit me from BC this weekend, they booked a suite and were SO disappointed with what they got! The room was filthy (stains on the wallpaper), the sheets had holes in them, it was dingy and dark, and to top it all off there were BED BUGS!!!! My Dad is covered in bites and we actually saw the bugs in the sheets. Absolutely horrifying.\n\nReview 3:\nWhen I entered the room, I wanted to go back to the front desk and asked to be changed since it smelled cigarette smoke, the carpet was stained and around the bathtub it was Yerk.......But I was very busy during that business trip and I decide to let go. The first night I was able to sleep but the second night after a very long day, I went to bed at 10:15 pm. to be awakened at 10:30 p.m. with very strange noise coming from the room next door. After 15 minutes I got up and went to inquire what was going on. It was the maid that was cleaning the room. I asked if she could be a little quiet. She continued to make noise and start yelling accross the hall to another maid. I went again to ask for a little quietness. 15 minutes later I called royal service that was supposed to send the supervisor. It didn't help and I don't know if somebody came but the noise continued and stopped only around 12h15. So much for a good night sleep in a \"Fairmont Hotel'. Thank you\n\nReview 4:\nI got a \"prepaid special\" rate of $175 (plus plus) for a night. It's a Fairmont, it has to be good! I tried to check in at 1450.... room not ready, check in time is 1500. Tried to check in at 1505... still not ready! Unlike a previous reviewer, I was offered nothing. I eventually got checked in at 1600..... The coffee maker didn't work, the internet cable was mashed up in a bunch of tangled wires behind the \"desk\" and I noted a bottle of water cost $6.50!! The internet was an extra $13.95 per day and parking was $40! I was scared to breathe as I knew it would cost me! The rooms were standard size, and poorly decorated. For an \"upmarket\" hotel, it's pretty dismal. In a nutshell, if there'd been a Holiday Inn next door for half the price, I would have taken it. The rooms are the same, the internet is included, as is parking. For twice the money, the FRY offered nothing like twice the experience. I won't stay there again.\n\nReview 5:\nSome people are calling this hotel \"elegant\", but in the end its just another word for old and outdated. For the price, you can get by with something much nicer, as rooms are outdated, small and musty. Lobby and restaurants are clean, but again for the price, this place is simply getting by on its repuation from 50 years ago. The rooms need a major revamp to compete with anything built in the last 25 years. However, if you like paying $200 for a small room with outdatd wallpaper, a musty smell, dirty carpets and banged up furniture,fill your boots. I think my room had a 27 inch TV that I used to own in 1995!\n\nReview 6:\nThe Royal York is opulent, but the service and many of the features were awful. On arrival, we were told that no one would be able to take our bags for at least 20 minutes, so we took them ourselves. Valet parking requires that you \"order\" your car at least a half hour in advance, and there are no in and out privileges if you self park. Once inside the tiny room, the bathroom faucet leaked. The ice machine on our floor was broken, and maid service was adequate, at best. Everywhere we turned, we were met with problems of one sort or another. There are no free hot spots in the hotel for internet, and the cost is $14.95/day, among the highest, even if you figure in the discount for Canadian dollars. (they are not the only thing that was \"looney\" at that hotel. All in all, i would stay at a Holiday Inn before staying here again.\n\nReview 7:\nI stayed at the hotel on business for two nights in June. The hotel is overpriced. The beds are uncomfortable. I was woken up with echo's of rude people walking and having loud conversations in the hallways in the middle of the night. I was on the executive floor right beside a freight elevator going up and down all night. This was a beautiful hotel in its day, but I think they need to soundproof their rooms, get new beds, and get rid of the musty smell.\n\nReview 8:\nI love this hotel, it's kept all it's historic charm whilst also providing modern conveniences. it's connected to all the travel within the city and has one of the best concierges I have seen. will stay there again when we return.\n\nReview 9:\nMy husband and I just spent two nights at this hotel. You can tell that once upon a time it was very elegant but now it is very tired. The pool, sauna, etc. were under construction so we were give access to these amenities at another hotel. We didn't use them as we wanted to stay in our hotel. Our room key had to be re-set twice as it kept failing. The sound of construction work started early (just after 8:00 am) so no rest or quiet time. The windows were covered so we couldn't see outside. There was no water pressure for the shower although the water did stay hot. On a positive note, the staff were really friendly. I'm not used to writing negative reviews for anything but for what you pay to stay here....be advised!\n\nReview 10:\nDespite their claims the wifi does not work. I have stayed in 4 different rooms in my last 2 visits and only one of them had any reception. They don't show any desire to sort this out. Stay at the Intercontinental on Front Street instead. A much nice hotel which has rooms that have at least been redecorated in the last 50 years. Poor.\n\nReview 11:\nWe stayed here on Valentines day. The lobby was nice and check in went well.....and then we saw our room. The room was very dirty and gross. There were notes on the notepad that they supplied from previous guests. The remote for the TV was disgusting and gross. The coffee maker was dirty. The phone was dirty and gross. The bathroom was very dirty as well. There were hairs all over the bathrobe that was supplied. There was so much dust on the headboard, you could write in the dust! We were very dissapointed and should have left and went to another hotel. I wish I had of looked up the reviews on TripAdvisor before staying at this hotel. Definately not worth the money!\n\nReview 12:\nOur family spent three nights at the Royal York and we couldn't have asked for a better stay. Rooms were wonderful - we had just a double room and with two kids 11 and 13, we never felt cramped or clausterphobic. The beds themselves were heavenly, very comfortable. The pool and workout area is fantastic. You never heard another person walking the halls or in another room, it was very quiet and peaceful even though the hotel is situated in busy downtown Toronto. Staff was extremely polite, from holding the elevator to getting acurate subway directions, we had nothing but positive experiences with them. Just watch out for the bottled water and snacks in the room...if you are with kids, hide them. A bottled water will cost you $8 and a chocolate bar as much as $4. Other than that, it was very luxurious and I would highly recommend this hotel to anyone.\n\nReview 13:\nYes the Royal York is very costly to stay, so I expected a good night sleep, warm room and all the goodies of a first class hotel. None of those were given. The rooms were very small for over 300.00 a night and the bedding smelled like it needed a good wash. The rooms were dated even for the old fashion look they were going for was tired. The doors are wood and at all hours of the night can hear them slam shut. The buffet breakfast is very over priced as well and is not far off from hospital food. The best part of the Royal York is to be the lobey. but you cant sleep there even thought it may be a better night stay. The help is there but they stand around and dont offer. The reception is less than friendly. Overall I would have been better off reading all the reviews and staying at hotel that is not all about the name but of service and a good night stay.\n\nReview 14:\nI spent a few days here during a convention in August, and I had an absolutely wonderful time. Every member of the staff I ran into was extremely nice and helpful, and housekeeping staff was just wonderful. They had a room ready for me when I arrived a few hours prior to check-in, and the beds were extremely comfortable. I was happy to find the room completely clean, and the location of the hotel is perfect. Just steps away from all sorts of restaurants, and a stone's throw from the CN Tower!\n\nReview 15:\nThe reception areas in this hotel are breathtaking. The location is very good, right opposite Toronto's main railway station. The staff is excellent. The rooms, however are tired and mine had such a poor outlook over a roof to another wing of the hotel that I had to keep my curtains closed the whole time to prevent being looked in on. As often, in old historic buildings, it is a huge challenge to adapt the building into a modern hotel. The rooms are often all different and so you can be lucky and find yourself in a huge light room or unlucky and end up in a small dingy room with no outlook. There was nothing wrong or broken with the bathroom or general furnishings, just the size of the room and overall feel of the room which is no fault of the hotel owners but the building itself. As long as you stay out of your room the rest of the hotel is magnificent.\n\nReview 16:\nOur stay at the Fairmont was at the end of an extended 3 week holiday in Canada. The Fairmont was by far the worst. of our trip. We have been lucky to stay in a lot of nice hotels but the Fairmont is selling itself on its past reputation now. Our room was very dingy and shabby with stained carpets, tired furniture and a bathroom that clearly needed work on it. The hotel had been booked for over 6 months but despite that we were put in a twin bedded room and my husband and I shared a double bed. Our sons were on a totally separate floor! Our bed was awful. Clearly it was very old as it dipped severely in the middle which meant very little sleep for the 3 nights of our stay. The service in the hotel was appalling. The only saving grace to the stay was the afternoon tea we had in the Library Bar. What a sad end to our visit to Canada where we found the people generally to be both very friendly and polite and everywhere very clean. The Fairmont proved the only exception to that.\n\nReview 17:\nI recently overnighted in Toronto the night before a business meeting. I completely enjoyed my stay. The staff were very helpful, the business facilities are very good, the hotel is quite elegant and the rooms are well appointed. For breakfast the best bet is to go down to an a al carte restaurant on the basement floor (other spots are too expensive). The Royal York is a landmark hotel and is handy to the Go Train, VIA Rail, subway and the Pathway (an underground walkway that runs from Union Station to north of City Hall). There is a little coffee spot in the lobby that is well worth a visit. Also, don't mss the Library Bar (a great spot for a night cap). The exercise facility is well equipped for aerobics, not so good if you want to do weights.\n\nReview 18:\nNice hotel, good location, relatively easy to get everywhere. Staff was incredibly friendly and helpful...but.... Can they PLEASE get tv's that are larger than 17 inches and add wireless to the guest rooms?\n\nReview 19:\nFine if you want to save a few bucks and it's extremely close to the Porter Air terminal (they offer free shuttle service) but that's all its got. I was sent here on business, NEVER again. It's a tacky attempt at an antiques showcase. Creaky sputtering plumbing in my OLD bathroom, stained carpet, 1950's thermostat, smelly, beat up furniture... And I was on the \"GOLD\" level! And check out the TV on the SIDE of the bed??? Oh - the gym is the WORST! 5 treadmills, a few bikes, and some multi-use cable-pull setup from the 80s!! It's VERY small. (On a side note, if you want a GREAT, gym, stay at the Sheraton on Queen. it's huge.) Extremely kind and thoughtful staff, but I'll stay at the Soho Met or Hazleton next time.\n\nReview 20:\nHaving stayed in the splendid Royal York before, we had no hesitation in returning. The check-in staff were excellent and provided us with an excellent room overlooking Lake Ontario for a small upgrade fee upon arrival. The hotel has a luxurious feel to it with it's amazing entrance lobby. It is conveniently placed for all the attractions, which are easily accessible on foot. Alternatively, it sits on top of the underground walkway system and near the metro, Union Station and main highways. We had a slight problem when the house keeping staff \"forgot\" to clean our room and change the bed etc. However, we were quickly forgot about this when the hotel provided a free bottle of wine of our choice at dinner in the excellent signature restaurant called Epic. The waiting staff at breakfast and dinner were top class. We will continue to return to the Royal York provided the slight problem encountered does not become a habit.\n\nReview 21:\nWhen you go to a Fairmont hotel, you have expectations. The Royal York is in serious need of updating. Pretty much everything from the lobby to the rooms is faded and looks old. Rust stains on bathroom walls and floor, which make you wonder about the general cleanliness. Let's not forget the smelly and dirty corridors leading to the parking garage. We got heavily discounted rates for this trip and, given this hotel's perfect location, it was okay. But please do not, under any circumstances, pay the full fare. There are much better hotels in Toronto, for a lot less.\n\nReview 22:\nWe stayed at this hotel for 5 nights - but it was not worth the 'luxury' name it gives itself, or the price. When we checked in, we found a dirty bath. Had small hairs so it obviously was not cleaned after the previous client had left. On complaining, the bath was cleaned- more like somebody came and ran water to wash the hair away!!! The taps were leaky. The walls are thin- noises can be heard across neighbouring rooms. The corridors were noisy every night with doors banging. Room service trays across the hallway from us were left outside the room for 2+ days. There were insects/flies gathering and the leftover food moulding. Again, on informing the 'Royal Housekeeping' service was told they would deal with it. They didn't and the tray was languishing until the day we left. There were more such trays along the corridors!!! Overall, this is an impersonal hotel and gives a pretty basic service, with the staff who really couldn't care less. Certainly would not stay there again and would advise others to look at other options.\n\nReview 23:\nWe booked the Fairmont Royal York a good month before we travelled and paid in full for 3 nights stay. we arrived at the hotel at approx 7pm after an 8 hour flight from Manchester naturally expecting our room to be ready,as I queued to check in another man said he`d been trying to check in since 4pm, and sure enough when i got to the desk I was told there was no room ready, worse still they couldn`t give me a time when one would be! The first excuse given was because it was the \"Toronto film festival\" then it was because they had a contract with aircrew and they hadn`t checked out on time, we were eventually given a50$ voucher to use in the bar/eatery while we waited for our room\n\nReview 24:\nMy family and I stayed at the Royal York for 3 days for my sons birthday in Jan, What I was expecting and what we received were very different. We never had anyone offer to help us with our bags, coming in or out, the rooms were small, would look good on a photo but in real life stunk, were poorly furnished. the towels were hard small, the rooms were so cold we used our coats to keep warm, the halls were allways full of trays, the pool was so cold it was empty all the time because you could not swim, the hot tub was so hot you could only be in it for a few minutes or would pass out and end up looking like a lobster. My husband said this hotel should be a motel six. I was just glad to pay the over priced bill and carry my luggage home.\n\nReview 25:\nI stayed at the Fairmont Royal York with my family and found it to be a great throwback to the days of elegance and incredible customer service. The type that is seldom seen in todays world. The design of the lobby and each room make you feel like youve stepped back into the early 20th century (in a good way) just by the opulence of the design that would be deemed too costly in a hotel built now. I would definitely stay here again as it is close to just about everything in downtown Toronto and has everything you could want.\n\nReview 26:\nIt was a great high tea experience at the Library Bar (Royal York Hotel). We purchased two vouchers for high tea and we didn\u00e2\u20ac\u2122t expect that the food quality was this high and the service was excellent. Sometime when you use vouchers instead of cash, you will get a different service, but definitely not at Library Bar! The staff were all friendly and great! We went to other places for high tea before such as Four Seasons and Windsor Arms but we really enjoy this one. We will come back for high tea again!\n\nReview 27:\nThe lobby promised old-world elegance and comfort but the room was very disappointing - Small with very tired decor including dirty carpet and rather beat-up furniture. The tiny bathroom featured mismatched tiles, ancient and dirty wallpaper that clashed horribly with the tiles, and a black mildew stain around the tub drain that made us shudder. On the plus side, the king size bed was very comfortable.\n\nReview 28:\nPretentious. What else can I say.... superficial, inefficient, musty, poor ventilation, haughty. Anyone that rates this as good service needs to travel more...much much more. I would say pathetic but the beds are comfy. Other than that, thin walls, expensive for basic services, awful parking (no parking really). Unless you have no choice...skip it.\n\nReview 29:\nI was very disappointed in this hotel. As for the room, it was disgusting! It was in serious need of an update, the wallpaper was falling off the walls, the chair provided was dirty and very uncomfortable, and only had a small tube television. The wardrobe was so old, took up half the room and was unusable, the drawers were full of splinters and I couldn\u00e2\u20ac\u2122t unpack any of my clothing in there. The bathroom was falling apart, parts of the ceiling were crumbling off, the bathtub drain didn\u00e2\u20ac\u2122t work, and there was no fan. Service was hit or miss, the bellboy was very rude and wouldn\u00e2\u20ac\u2122t leave our room, and we were in a hurry and had to get to the convention. We were told the hotel was at capacity all week so we couldn\u00e2\u20ac\u2122t change rooms. The common areas (lobby, fitness center ect.) were very nice and well kept. I\u00e2\u20ac\u2122ve been to much nicer hotels in Toronto!\n\nReview 30:\nThis is a great hotel in the downtown area, it's old and is showing its wear. Front Street is under construction, so, it was hard to get to. Our room could've been cleaner, found alot of dust under the bed and along the wall edge, I believe they only vaccum the main traffic areas. We used the valet parking with no issues, it is pricey thou at $42 a nite. Breakfast in the lobby was $150 for 4 people using the buffet. There is fast food down on the PATH, Harvey's, Swiss Chalet, Tim Horton's etc, but there not open in the evening. Jack Astors, and Cassey's across the street. salmon at Cassey's was great.....\n\nReview 31:\nWhile working at a conference at the Royal York, the food was delicious, the staff were attentive and very professional and the hotel was absolutely beautiful. The room was on the small side, but the bed was very comfortable, the room was clean, and the wi-fi worked flawlessly. The hotel is also conveniently located near Union Station, the Air Canada Centre, the Toronto Path, etc. Because of the wi-fi (with the President's Club), the location, and the luxury accommodations, I'm going to stay their with my husband on a trip to Toronto coming up in March.\n\nReview 32:\nLocated in heart of downtown near financial district and train station. Historic hotel with grand lobby and lots of atmosphere. Rooms small but clean and comfortable. Service good, excellent concierge. Can be pricey, try to get a deal online, worth about 150 to 250 per night depending on time of year and size of room you get.\n\nReview 33:\nMy wife and I stayed at the Fairmont as part of a convention. The convention hotel was overbooked and we were put in this hotel. We were in a corner room with a single bed. The room was clean and well maintained. The hotel has great character. It is older but well kept. The location was convienent to Union Station for public transportation. During the stay the maid dropped my wife's curling iron. It had been broken at the airport and she profusely apologized. They offered to replace the iron but were told it was already broke. When we returned to the room they had given us a food tray and a hand-written note from the maids apologizing for breaking the iron and my wife being so nice about it. I was impressed. I would definately stay here again. We didn't have the gold or presidents club and still got a great room.\n\nReview 34:\nThe Fairmont Royal York was a huge dissapointment, the building is dated, the rooms look like they have not been updated in 20 years and the staff look like they are being work to the bone. With a name like Fairmont Hotels and Resorts attached to the Royal York you expect a certain level of service, the Royal York did not live up to any of my expectations. The staff are doing the best they can with a dated and tired product, the owners of the hotel should be embarassed that they expect people over $200 per night for stay. If they do not make some serious changes to the hotel very soon they will continue to lose business from me and many other loyal guests.\n\nReview 35:\nStayed at this hotel for 2 nights in late September. I was not impressed with the check in personnel who keeps sneezing and wiping his nose. He was somewhat sincere when he told me that there is no room with a king size bed because \"the hotel is full\". Walked into the room and the decor is ok but the room was not clean at all, especially the toilet.....very gross indeed. When I used the shower I noticed the lower portion of the bathtub is all soft underneath and there seems to be a cut in the tub....I hope they fix that before the floor caves in. Went in the elevator to go back to the lobby to grab a bite and the personnel in the EPIC (the hotel restaurant) is both rude and incompetent. The elevators are also very slow and gets overloaded easily. All in all, I am sure this hotel had its glory back in the olden days but my view is you can get better accomodation in Toronto...the rooms are simply too old and too tired..as is the hotel itself.\n\nReview 36:\nBeautiful architecture and right down town Toronto! Very helpful and friendly staff!\n\nReview 37:\nThe stay at the Royal York was wonderful. It was so conveniently close to the ball park and to loads of good restaurants. A great place to stay if you are visiting Toronto downtown. Parking is right at the Hotel so you can park and do all your sightseeing by walking.\n\nReview 38:\nAmazing hotel. Super classy. Was only here for one night, so didn't deal with hotel staff much other than check in and out. Very easy and efficient. Amazing rooms, high end. Clean. Nice TV. Comfortable Beds. Nice bathrooms. I didn't pay for the hotel...and I know it is very pricey...but if I were to splurge and spend a night in downtown Toronto for whatever reason, I would try to make this the spot I stay at! Obviously amazing location as it is directly across from Union Station and the Air Canada Centre. A couple minutes walk to the lake and the SkyDome (The Rogers Centre). So much to do in this general area!\n\nReview 39:\nWe booked at the Royal York as it offers parking for short flight out of Toronto as well as a shuttle to Billy Bishop Airport.\n\nReview 40:\nI am addicted to the Gold Floor of the Fairmont hotels! Great service, comfortable rooms, generous breakfasts and appetizers in the evenings. The rooms at the Fairmont are on the small side and the bathrooms are tiny - a reflection of the age of the hotel. I love their pillows so much that I bought some at the Fairmont Store - and they shipped them to my home. The lady working in the store could not have been more helpful. This is a very busy hotel and the weekend we were there there was a hockey game so the lobby was hopping - but all was calm on the Gold Floor! The Library Bar is a gem - and the acoustic guitar player made the lobby outside just melt away. The location as mentioned by others is also a plus - I like it because it is a quick walk to The Bay, bars and restaurants in the downtown. The airport bus also stops outside. I'm already looking forward to my next stay.\n\nReview 41:\nThe Royal York................ We booked direct with the hotel, 4 weeks pre our visit. On arrival at 4.15pm (check in from 3.30pm).........to find our deluxe 2 queen bedded room was not ready. We sat in the lobby, which is very nice, but after a long flight from the UK, not where we wanted to be! After several conversations with the reception manager, we were offered 1 mornings free breakfast, BUT STILL NO ROOM!!!!! We were told that it was\" a very large, busy, hotel, and the room should be available in 30mins or so\" By 5.10, we were handed our keys!!!!!!!!!!! only to find that they did not work...you can imagine we were not pleased, on returning to reception the manager said \" he thought there had been a problem with the computer/swipe\" we will not be returning!\n\nReview 42:\nStayed overnight for a Christmas function. The Imperial Room is goregous for events!!!! and the Bennihana restaurant is really good and fun. EPIC is so-so and I wouldn't go back. It is too big, toronto's version of the Waldorf. The room was small and old. Thank goodness it was just for a weekend. The lobby was beautifully decorated for Christmas. Bad location unless going to the ACC.\n\nReview 43:\nAs a surprise weekend I booked the Fairmont Maharaja Package. At first the package felt expensive for 1 night but our experience was one to remember. FYI - we live in Toronto and growing up here we always wanted to try out Fairmont!! This hotel was so perfect we did not even leave the hotel!! Must do at the hotel; - Have dinner at Benihana's (lower level of the hotel) - After dinner have a few drinks at the Library bar (at reception level) - Have breakfast at EPIC (at reception level) - Use the gym (great equipment) Best things about the hotel; - Location location location - Service at the reception, gym and restaurants (our favorite was the library bar) - Library bar - Gym - The view Rooms are a little dated but have character!! Parking is very expensive. We will definitely return.\n\nReview 44:\nWe've stayed at the Royal York many times during my husband's business trips. The rooms are expensive since you are staying at a hotel with a lot of history. It's been around since the mid 1800's. It has an impressive lobby and the staff are wonderful. It is situated in downtown Toronto, close to Union Station and a lot of shopping. The Eaton's Centre is within walking distance.\n\nReview 45:\nStayed here when visiting with my wife and kids (ages 8 and 4). The Hotel is in a GREAT location, but VERY old. It didn't quite live up to 4 stars. We checked in at 11 and were told our room wasn't ready yet, but they'd put a rush on it. Fair enough. We went out and toured around and returned at 5:30, only to find our room still wasn't ready. Our deluxe room had some plastic meeting chairs in it when we got in. The mini bar was not stocked. The refrigerator was warm and leaking water. There were stains on the furniture and mold on the ceiling. The washroom was TINY. The carpet was threadbare with no padding. The lobby was beautiful, and so was the health club and pool. The location could not be beat. There was also ample room for the family.\n\nReview 46:\nMy husbant and I stayed there for 3 nights with my 3 years old daughter. We were at the 11th flool, and the room was very small for 3 people. On top of that, I've locked my self and my daughter in the bathroom for a few minutes, until my husband came back, because de door knob was not working... So we were unable to close the door completely. We found the room old, and not very clean. It was also noisy. Service was ok though. Construction was awful also. Parking is so expensive! And not including gratuities on top of that. We had to take the car 2 times, so it costs a lot...\n\nReview 47:\nMy husband and I recently stayed at the hotel and were very disappointed. I agree that the hotel is in a very convenient location but not worth the price. The hotel is closer to a three star hotel than a four star hotel. Some of the main problems were that my request for a room without feathers was missed, the phone was broken in the room and not repaired or replaced within 5.5 hours. On top of that the lady I spoke to had minimal customer service skills and was sarcastic to me. Breakfast at the Royal York Cafe was terrible. Although I have low expectations for any buffet, the breads were dry, food oily, and fruit not fresh. This is a hotel that I really wanted to stay at for years. It did not live up to any of my expectations. I would rather pay an extra hundred dollars a night and stay at a 5 star hotel.\n\nReview 48:\nBeautiful old building, great location - too bad the rooms are such a let down. Dirty, lamps don't work, coffee pot uncleaned since the last guest, etc, etc. Very mediocre, unlike the price.\n\nReview 49:\nVery large, central to everything. Room clean, large, very comfortable. We only had breakfast here but food was very good. Our main complaint was that we had to pay $14 a day for internet access in our room and as we wanted to stay in touch with family this was very expensive. The pool and fitness centre were very good.\n\nReview 50:\nThe size and history of the hotel, and the grand lobby might give off the impression that the hotel is 5 stars, but sadly enough it isn't. My family and I stayed in a 3 bed, 2 bathroom suite overlooking the lake. I believe the name of this type of room is the Pacific Suite. The windows were very large, but slightly dirty. The room itself was dated, but not drastically. The bathrooms lack a whirlpool tub and other modern ammenities. The fact that it is an old hotel should not scare you, it should simply be an experience. Just staying in this Toronto Landmark is a treat, and the prices aren't ridiculous. The concierge was very fast. During off-season, they often upgrade your room if you just ask. Also, this hotel is simply convenient, subway, Go Train, PATH, and the highway are just across the street.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31340, "query_start_index": 31342, "query_end_index": 31342, "truncation_seperator": "... 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{"id": "2514673", "pid": "2514673", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI stayed at the Grand Hyatt in New York several times. This time I was lucky to be upgraded to a suite on the 32nd floor. I enjoyed the views, the space, my own dining room table, 2 large HD TV's. My bed was great and had one of the most comfortables bedding I experienced at Hyatt. The check in service was fast and efficient. Having a lightning fast internet connection in the room is great. Like most Hyatt hotel the system does not allow to send emails using your own domain - what is a little bit of a frustration. The location is fantastic. Public transportation to all airports is available right in front of the hotel. The lounge was nice and breakfast was good. The gym was nice for a city hotel. Overall I can recommend the hotel for a stay in Manhattan.\n\nReview 2:\nThere are many great things about this hotel...location, accommodating staff, pleasant lobby with amazing water feature; and some real problems...we were moved from our room because of \"pipe\" problems; the second, \"an upgrade\" was a handicapped accessible ADA approved room that hadn't been thoroughly cleaned and fixtures were loose on the walls. No hot water the next morning, so we finally got a third room in 2 days; no hot water the second morning either. To ease the pain, staff gave us food vouchers but that did not compensate; the convenience vs. price ratio was off the chart, and we would never go back.\n\nReview 3:\nThis hotel advertises itself as a business / conference hotel. However, the amenities are nowhere near the level that a true professional traveler would expect. Internet TV in the room is a joke (clunky and keyboard doesn't work, forget about logging in to your company's email). Wifi is unreliable. Computer at the business center costs you $30 per hour (yes, that's per hour), computer is old with outdated software, printer does not work and per a hotel employee, there is no color printer in the hotel (not even for them). Wow. How can anyone who needs to actually do work get anything done around here? Location is great, and the employees are very nice so far. Ambience is ok, it's quite nice (they've updated recently) but they still can't shake that 80s corporate feel.\n\nReview 4:\nThe hotel is ideally located with many sights and shopping opportunities in walking distance - Grand Central Station, Empire State Building, Chrysler Building, Fifth Avenue, Macys etc... However, the hotel itself is very dated in decor with a dark imposing lobby in browns and shabby bedrooms. I found the staff to be rude on occasion and the general management did not seem like that of a big name hotel like the Hyatt. I agree with one of the other user comments about the noise - due to the interconnecting rooms you hear EVERYTHING from your neighbours plus lots of doors banging and general noise from the corridors. The rooms do not have mini-bars/fridges so no water or snacks without going down to the vending machine on each floor or paying a ridiculous amount for water on room service. If you want a basic hotel with a recognisable name in a good location then it may be a good hotel, but I personally wouldn't stay here again.\n\nReview 5:\nI do not want to complain too much because renevations were underway at the hotel during our stay. This made it very unpleasant in the lobby area, but hopefully temporary. However the bathrooms is soo small that you actually feel clausterphobic inside it. For this kind of standard hotel it is unacceptable.\n\nReview 6:\nI have been many times to New York and travelled extensively both in really expensive hotels and really cheap ones. But this is the least value for money i have ever had. 609 USD plus taxes for a room where the color in the ceiling of the bathroom is falling off, a bathtub dirty and rusty \"hole\". The wall paper was coming of the seam broken. Dark dungy carpets. Do not stay here. Lousy service at concierge desk unfriendly. The positive was a comfortable bed and central location close to everything. If you want to stay close to good restaurants and fun bars stay in Meatpacking District or Lower East or somewhere in SoHo, Tribecca. This is for tourist with too much money.\n\nReview 7:\nWent to NY to spend 4 days of my honeymoon, booked Grand Hyatt because I tought it was first class hotel, big mistake, expensive (over $500)and doesn't worth the money. The worse price quality relation I ever had. The hotel is old and the housekeeping is bad. I had three rooms in 4 nights. First room 5 minutes, the sheets were dirty. Second room one night, similar to the first, had 2 comunicating doors it seemed that I had someone inside my room. Third room ok, old as the others but big. Housekeeping bad, fortunately the carpet is dark and you can't see the dirt. Dont trust the concierge they are arranged with some limo companies, I had a problem with the transfer, I asked for help and they told me they had nothing to do with it.\n\nReview 8:\nThinking that Hyatt is a world renown institution & famed for its reputation & great hospitable service in ASEAN locations. I was truly & genuinely disappointed wt many hotel staff, very cocky, very snobbish, aloof, unfriendly, unapproachable, condescending, obvious racial discriminations toward Asians. Having travelled the whole world, i've never encountered such despicable attitude by a reputable hotel wt such ugly treatmemts especially the concierge white guys & when i collect my lost baggage by that 2 unruly black guys, damn rude. I find staff in Minneapolis & Orlando are so much better & sweet & heavenly than these dumb New Yorkers. i truly give good credit to Danny, the concierge, who has been the most outstandingly helpful, pleasant & resourceful personnel to our 5 day stay. NYC Grand Hyatt has significantly lost all my respects for Hyatt group completely.\n\nReview 9:\nProperties understandably need renovation. However, I don't understand making the customer pay premium for their renovation. There was No prominent employee direction, no sympathy for customers' dissatisfaction. Customers are not happy...EVERYWHERE you look. There is No lobby...only tarps and long lines. Everywhere you go on site, another line... at Check in, elevator, concierge, cafe...etc! Check in...13 pp in line with 3 attendees??? Elevator wait...7 minutes...too full...waited longer to get to the 31st floor...only far 5 elevators will get us there. Used the same 2 elevators for 3 days. Mess everywhere...no apologies anywhere; written or otherwise. Can't go into description about the room status. Moved 4 times. Called maintenance twice after placement. Too tired to move again. A/C still not operational, pits in bathtub, replaced fridge, dust hanging from a/c vents, alarm set to midnight by... (Maintenance department awesome! They really tried...however, unable to rectify.) Really...$399 a night?...cheaper on weekends! Hope you enjoy a better stay...\n\nReview 10:\nJust got back from New York after visiting for the first time. Hotel had just been refurbished- 24 Hour \"market\" on Reception so you can get Coffee/Tea and snacks as well as Wine & Beer. 5 Minutes walk from 5th Avenue. 10 minutes walk from Times Square. 15 minutes walk to Empire State Building. Cabs are always outside. We had a party of 7 and it worked out cheaper though to book a Limo from Airport to Hotel and back again. Would definately stay here again- excellent service from all staff.\n\nReview 11:\nHi have just returned here following a Christmas break. We got a great deal for this hotel (\u00a3800 pp including BA flights from Heathrow and 5 Nights in Queen Room). We were immediately upgraded on arrival to a King. Location: Located directly in-between Grand Central station (there is actually a concourse from the station directly into the hotel) and also next to the Chrysler building. Also, the drop off / collection for the Newark, JFK or La Guardia shuttles are located over the road. A 10 minute walk from Times Square or Empire State. Inside: Recently refurbished, everywhere is in excellent condition. Staff are very helpful and an electronic check in system if you want to is a quick way to get sorted. There is a nice bar ($8 for a beer) which overhangs the walkway, giving great views of the NYC traffic and Metlife building. Checkout: If you have a later flight and want to see some sights, you can leave your bags at the concierge ($2 per bag) so make sure you get everything into as few as possible!\n\nReview 12:\nWe went for a suite and were very dissapointed for the price... very impersonal from the computer check in to the smiley insincere \"did you have a nice stay \" at the end...There wasnt even a proper bath and no mini bar!! I asked for another room immediatley we arrived and was fobbed off with the promise of maybe something will be availalable tomorrow..nobody ever came back. The cocktail bar wasnt open and the bar out the back was ludicrously pricey for the ambiance it provided. My advice is dont pay these prices for whats on offer... the only positive was the location...right next to the first JFKbus drop off In summary an overrated overpriced,tired and impersonal experience...we wont stay here again\n\nReview 13:\nThis hotel was so dirty. Plaster falling off the room walls. Used toilet paper on the bathroom floor. Hair in the sink. We got a free upgrade and the replacement room was just as bad. It was awaful.\n\nReview 14:\nExcellent hotel Would stay here again This was my third time to New York and beat hotel yet!\n\nReview 15:\nOk, The only positive things were the location and the lobby. But the rest of the hotel was the worst I've ever been in New York. This was my third time visiting New York but the first time staying at the Hyatt. I thought I was getting a 4-star hotel but it was more like 1.5 to 2. The problems were, but not limited to, small room, very small bathroom, very thin walls (could hear our neighbor sneeze and snoring), the towels were OLD and smelled horrible like they washed them in plain water with no detergent, the internet was not free, there was no refrigerator in the room (strange); the staff was not very pleasant (not much on customer service), and the elevators were super slow!\n\nReview 16:\nDid not like the room small, had a bad in ceiling leak from above which had mould. Connecting door noisy neighbours and no view, extremely small shower toilet. We were there for 2 nights so complained on checkout which fell on deaf ears. Staff friendly and helpful, great location but very dissapointing, would not stay there again unless a bigger room and better view. Restaurant extremely expensive use farmers market in Grand Central and bring some truly lovely food back to you room or get breakfast in a diner or Grand Central.\n\nReview 17:\nPros: Location location location - right next to Grand Central Station. Excellent area from which to see the rest of Manahattan. Check-In staff were friendly. Hotels were speedy but crowded. Lobby was spectacular, which first made us suspicious since we've noticed that hotels with huge spacious lobbies are often trying to make up for other deficencies. Cons: Room were extremely small. Bed was clean but pillows were uncomfortable. Shower and toilet were fine but nothing spectacular. No wireless worth mentioning. A random room service tray must have been outside our door for at least a day. Herds of drunken people seemed to stampede past our door at all hours of the night.. Walls were like paper mache - trust me, its not very fun hearing couples 'express their appreciation' for each other' all night when you have jet lag. All in all, a hotel like this is worth under $40 a night in most other places.\n\nReview 18:\nI got an excellent rate ($160/night) bidding on Priceline for a 2 night midweek stay. Except for the old TV, the room, though small, was in excellent condition, the bed comfortable, quiet abnd clean. I was on the 20th floor and elevator service was always prompt. The room service menu was way overpriced, even for New York (e.g. club sandwich: $19.99). However, one can avoid the mediocre hotel restaurants by walking indoors to the connecting Grand Central Station, where there is a superb Charlie Trotter's restaurant, or contine up the north side escalators to the Met Life Building (formerly Pan Am Building), where there arethree good restaurant options. Also,within Grand Central Station itself is the Oyster Bar and Restaurant for superb fresh seafood. All these options can be accessed without having to walk outside should the weather be bad. Back to the hotel, I found the staff to be uniformly curtious and helpful.\n\nReview 19:\nAa a travel agent I have high standards for accomodation and I loved the grand hyatt new york we stayed for 5 nights , our room had looked out onto the crysler building,what a view!!. The hotel is in a great location for exploring the city and as 2 girls travelling we felt really safe, around the hotel. All though a little pricey the hotel is worth it and with grand central station attached your never far away from great food and a spot of people watching! !\n\nReview 20:\nA very expensive Bed and Breakfast. The staff were a little abrupt at times. The rooms however were perfect...\n\nReview 21:\nWhen combining pleasure with business, sacrifices must be made...unfortunately. The hotel is finishing a major remodel, so all the mess will eventually fade. But what will remain is an ill conceived design that would better fit the Jetsons. Not even the upstairs cafe/bar provides a comfortable retreat. Our SUPER Deluxe room was spacious, yet, it too, was uncomfortable. The mattress lumpy, the chair/sofa hard, no natural light and a bathroom with a series of 3 semi opaque glass doors that divided the sink area, toilet and a moldy shower. Our business associates all agreed that the extended shelf over the sink provided an avoidable challenge to NOT knock yourself out when bending over to use the sink basin. On the plus side, the business/conference floor was lovely and provided very attentive service and provided quality food choices for cocktail events. And the location was great in its convenience to Grand Central, the Theater District, the NYC Public Library etc. Last time we stayed at St. Regis. Next time, we'll return...to St. Regis.\n\nReview 22:\nWhat a disappointment!!! Being a Hyatt Platinum Passport member I can honestly say that this is by far the worst Hyatt facility I have ever stayed in! This is by no means a four star facility. I had requested early check-in and a renovated room, which I was assurred had been set aside. Needless to say, upon arrival I had to wait until late in the afternoon to get my room, which was not renovated and looked like it had been decorated back in the 60's. Their Regency Club level was closed for remodeling, which they did not reveal at the time of booking. The room was very used in appearance, and housekeeping was spotty. The reception on the majority of the channels was unwatchable, and forget depending on a wake up call. Temperature controls are their obviously for decorative purposes only. Service at the desk was surly and an attitude in general of \"who cares\" was what they felt was proper service. To apologize for the inconvenience I was given some coupons for Starbucks. This is one Hyatt that will never see my business again.\n\nReview 23:\nI stayed 6 nights in a big double bed room queen size it was perfect. the people are friendly and helpful. The room was clean great view on the Chrysler building. Close Times square 10mn walk, and next to Grand central station, very convenient. I recommend: breakfast at Comfort Dinner (44th street one block on the right after the post office. Dinner: Metro caf\u00e9 same street than the hotel 500m direction Times square.\n\nReview 24:\nGood hotel in an excellent location. Corridors a bit drab but room functional and well maintained. Staff very helpful\n\nReview 25:\nI know what to expect from NYC hotels. You typically get what you pay for. Not the case here. Not worth the price. The staff is consistently unfriendly, I don't think a vacuum had been in my room for a very long time, the walls are so thin the next door cell alarm woke me up, maids start banging on your door at 8:30. The TV is small, the bathroom is very small. No coffee in the room, so you have to either go downstairs or get room service (and get ripped off via either choice). 42nd and Lex is a great location - too bad the hotel is not up to standard.\n\nReview 26:\nWe had a supposedly deluxe updated room. Bathroom was so small it could have been on an airplane. Floor was never clean. Even in the rehabbed room, the tub fixtures were old and didn't work properly. Room was lacking in furniture--had more open space than furniture. Only one small window so it was very dark and had to have all the lamps on all day. Noisy. The windows aren't insulated so you hear the sirens all night long. Restaurant--shabby rug, shabby furniture, very overpriced. I guess it's handy but it is absolutely nothing special. There are so many wonderful hotels in NYC. This isn't one of them. If they didn't have convention business I think they would go under.\n\nReview 27:\nThis hotel is very nice. Pleasing to the eyes. The staff is professional, and you feel awesome. Being next to Grand Central Station was the best. Any location was just a train ride away. Let alone having to tell taxi's my location was the easiest, as everyone knows where Grand Central Station was. The room was a bit on the small side. However, it was clean, fresh, and comfortable. Eateries were close by. Awesome things to see right around the corner. Would recommend this hotel.\n\nReview 28:\nWhat a horrible property. My room was worn & dated, the sink did not drain, the shower had mildew and at 3:00 AM the battery in the smoke detector started chirping (apparently the hotel does not believe in preventative maintenance). TV reception did not work for channels 1-9 (including local networks) and the service was surly. I wouldn't wish this hotel on my worst enemy.\n\nReview 29:\nI stayed at the Grand Hyatt with my family for 3 nights. The location was excellent right next to Grand Central Station. We could do a lot of walking from there and pick up any metro or train next door. The rooms were big, clean and furnished with good taste. Most hotel rooms in NewYork are very tiny but these were just right. I would definetly stay here again. I had done a lot of internet research before booking my stay here and I was looking at hostels and 2-3 star hotels but they were as expensive as this one, so it's really not worth going to a crappy hotel for a few dollars less.\n\nReview 30:\nI hotwired a rate at the Grand Hyatt at the beginning of February for 4 nights. My rate was around $120 before taxes. For this fabulous internet rate, I expected the room that I got, but it was not bad. I was on the 28th floor in a room across from the soda/ice machines. These machines could only be heard faintly in the early evening. I had an interior room that looked onto other rooms. The room was small, but clean and perfect for 1-2 people. The linens were nice and the furniture new. I as there for a tradeshow, so by the time I got back to my room, I was exhausted and settled in for the night. There were lots of food options in Grand Central including a fresh market on Lexington that I visited every morning. I would stay here again if I could get that rate.\n\nReview 31:\nStayed there from 11/17-11/21 and had a very good experience. I had a room on the 26th floor and the noise from the open window (a nice feature) was not bad. Fast service at check in, and very kind when I locked my key in the room! Room was small (normal for NYC) but very clean. Lobby was impressive. If you can, try and get the Club level as the breakfast (continental) was excellent. Health club was very clean and all of the equipment was very up-to-date. Will stay here again and would recommend it to anyone.\n\nReview 32:\nThis is the second time we have stayed at the Grand Hyatt and it is perfect for getting to everything in New York. We would definitely recommend it.\n\nReview 33:\nI stayed at the Grand Hyatt NY on October 6th, 7th, 8th. The hotel room appeared to be clean but when I woke up after staying in my room I found bed bug bites on my legs. When I spoke to one of the room managers they told me that this would be investigated and they moved me to another room. I was very happy that they moved me to another room and appreciated it. When I was telling another person who was at the same conference I was at they told me about a bed bug problem they were having as well. I wish this hotel could have told me about this problem when I asked at check in. But now I am having my home treated at a cost of over $1000. Do not stay at this hotel unless you want to bring home bed bugs. Stay out. Also When you go to the market take a look at all the fruit flies in the glass cabients where the food is located. Yuck this hotel should be shut down.\n\nReview 34:\nA friend and I stayed at the Grand Hyatt for three nights and had a wonderful stay. The lobby is reason enough to stay at this beautiful hotel. The room was on the small side but don't expect anything different in the city limits. Everything was clean, friendly staff, and great coffee stop in the lobby! Grand Hyatt's location is wonderful as well. The train/subway station is right next door so getting around is easy! Definitely will stay at this hotel again!\n\nReview 35:\nHad a great stay at this hotel. the staff were very friendly and couldnt do enough for you. The lobby is very impressive with a beautiful water feature. We asked for an upgrade to the room on arrival which they did, free of charge, room was spacious, tastefully decorated, and very clean. Located next door to Grand Central Station, which is great if you use the subway, as easy to get around the city and back to your base.\n\nReview 36:\nWe stayed here as a family of four in an executive suite on holiday in New York. The hotel is very modern with good rooms although the bathroom was very small (but expected as it is NY). Location was the best part of the Grand Hyatt, situated right next to Grand Central Station and within walking distance to Times Square, Empire State Building and other major attractions. The staff were very friendly and welcoming, going out of their way to make our stay as comfortable as possible. The lobby was always busy with people as the hotel is very large. This resulted in some long waits for an elevator at peak periods, especially in the morning. Housekeeping were average, sometimes missing a few things such as replacing the toilet roll or making the beds properly. Otherwise we had a good stay here, highly recommend it for the location.\n\nReview 37:\nMy boyfriend and I stayed at the Hyatt for 5 days in March and we thought the hotel was horrible. The hotel was clearly ONCE a grand hotel but is now in shambles. The carpet is full of holes and furniture in the lobby is very shabby. The front desk, door men, and bell boy were all rude. We booked it on Priceline for $150. For New York, that's cheap; but I would rather pay more and stay somewhere nicer. Our non-smoking room stank of cigarettes. The room, like the lobby, was in shambles too.\n\nReview 38:\nWe stayed in Grand Hyatt hotel for the first time spent 5 nights there and were very impressed. The receptionist was so friendly and helpful what a lovely welcome to our 2nd trip to NY, I cannot remember his name but he should be recognised for his customer service we stayed in room 1922 if his manager can trace him!! Our room was nice and well looked after by the staff clean towles every day would definately stay here again and recommend it to anyone. Lovely location in a wonderful city Bryantt park is a beautiful place for a carryout lunch and a rest. Loved south street sea port, the ride on the Shark speedboat staff lovely and Grayline bus tours great way to rest and learn about city. Can't wait to go back. Scottish family\n\nReview 39:\nWe had a king size room with a rollaway bed for our daughter. Room was spacious, bed was comfortable, aircon worked fine, room was clean, fresh towels daily. I was surprised there wasn't a kettle to make a cup of tea or coffee but other than that we liked it. The location was really central. Approx 15 min walk from Times Square - what more could you want? The foyer, although impressively large, needs a bit of updating, it's very brass/gold eighties finish. I guess that it would take lots and lots of money to do this though as it's so bit and as the economy is bleak I'm assuming that it's not top of their hit list to do. The only negative I would say is the prices on the menu are ridiculous. It was $15 for a bowl of cereal and about the same for fresh fruit. Needless to say we didn't eat in the hotel.\n\nReview 40:\nI travel weekly for business and had the pleasure of turning this business trip into some family time. I have been to NYC many times but this was my first time to stay at the GRAND Hyatt! It was just that GRAND!! From researching my hotel (we know this can be difficult) to speaking with the staff on the phone to finalize plans, this trip was \"the best\" by far thanks in great part by Joseph at the Grand Hyattt. We all know rooms are small at the hotels but this was nice and newly remodeled. The bathroom wonderful, location at Grand Central was perfect! The staff was wonderful for the most part, but this young man went above and beyond customer service! I will be coming back and thank you Joseph for all you did for my sister and I. You were wonderful!\n\nReview 41:\nWe have just returned from our stay at the Grand Hyatt on 42nd Street New York. We booked 2 rooms with our Travel Agent who assured us this was one of the \"better\" Hotels in New York. Cannot say I would agree with them. The Lobby is beautiful, that's the only part of the Hotel which is. The rooms King Doubles were small and cramped, you could hear complete conversations of the people in the next room. You could hear their shower and toilet at all hours. The bathroom has got to be the smallest we have ever experienced in all our travels. The decor was dreadful with damp stains on the walls. No tea/coffee making facilities. No bathrobes. One of the sheets on the bed actually had a hole in it. Food and beverage prices were outragous. $15+tax+tip for a glass of white wine, $8+tax+tip for a small beer. Stayed at the Hyatt in Boston in Dec 2005. Supposed to be a lessar * rating than the Hyatt New York but in our opinion a far superior hotel. Would never stay at a Hyatt Hotel again after this and would not recommend it for even 1 night stay.\n\nReview 42:\nThis is the first time I have stayed here since the completion of the renovations. The lobby appears bigger with a contemporary feel. The staff was welcoming and helpful. They could of done a better job of decorating for the holidays. The new Regency room is beautiful and offers great snacks, hors devours, etc. Unfortunately, alcohol comes with a charge. We stayed in a suite and the accommodations were great. The room was large and comfortable. The gym did not make any changes, but there really was not a need to as it is an above average gym for a hotel. The locations is great and walking distance to Times Square and Bryant Park.\n\nReview 43:\nNow, I normally do not write bad reviews of hotels as I am always looking for the positives in things. Besides the fairly decent location of this hotel, and the gorgeous lobby, this hotel was terrible. Our room was small, dark, dated and dirty. The washroom floor was that of a public bathroom, I had to wear my sandals in the shower, and that is something I have never experienced in all my travels through Europe and the Middle East. There is no fan in the washroom, and no mini bar in the room.. I do understand that it is New York, and most hotel rooms in the city are small, but I was not expecting THIS out of a Hyatt hotel. Upon returning to the hotel, very well dressed, I might add, we were greeted by a security gaurd asking for picture ID's and hotel room keys. And then harassed for 10 minutes by the \"gaurd\". Not what I would call \"high class\" for the price we were paying. It would cost all of $5k to put in a key fob system for the elevators. I would never go back to this hotel, even if someone paid me.\n\nReview 44:\nMy friend and I came in to NYC for a day trip, only to find at 10:30 at night our car was broken down and not driveable. This hotel is where we ended up - Ashley called around for rooms at less expensive places on our behalf, but they were booked in full. She then worked her magic and we had a place to stay for the night at the Hyatt, with a late checkout in case our vehicle wasn't ready. I just wanted to extend my thanks and appreciation to the Hyatt for going the extra mile for two stranded tourists.\n\nReview 45:\nWe enjoyed 5 days at the Grand Hyatt before our cruise departed. Booked by our travel agent, she said it was a deal, we loved the location, central to everything. Our room was ok, a little small, but comfortable. At check-in the clerk asked about our plans. I thought, how nice, and started telling her how excited we were to be in NY. She got this look on her face and continued an up-sale of some theater tickets. Oh, I got it. She was not being personally friendly or interested in us, just doing her job of pushing the services from a script. So I put my heart back in my pocket, settled down and enjoyed the rest of my stay. Services were fine, they cleaned the room and changed the sheets. But the big draw is LOCATION. Amazing. Try to get a better price and avoid what looks like a car payment each day you stay.\n\nReview 46:\nMy company participated in an event and getting the receipts for the charges post-event have been beyond ridiculous. No one returns calls or emails. The company Hyatt uses for their accounting has NO CLUE what is going on. They aren't tied into the on-property system so are useless. You get passed around from one person to another and since their is no follow up, you're screwed. Too bad because seems like the property is pretty nice, but good luck on getting receipts after the fact. Will never recommend this property for doing an event.\n\nReview 47:\nStayed 4 nights on the 15th floor of the hotel. The public rooms were very nice, a great shame about the guest rooms. The room was quite large but had a tired feeling to it. The bathroom was very small and dirty. I complained about the mould growing in the shower cubicle, they came and removed half \u2013 why half? I complained about the TV with a serious picture fault and alarm clock, wrong time and no instructions to change the time, while we were out that turned the radio on the clock on but still displayed the wrong time and turned the TV on \u2013 I don\u2019t think the maintenance team quite understand maintenance. The noise from the street was loud and we were very surprised to find the windows single glazed. The breakfast buffet was good.\n\nReview 48:\nStayed at this hotel in the past and it was always shabby. They have renovated it and the rooms are much nicer. Public spaces are better as well. Worth re-trying if you were disappointed in previous stays.\n\nReview 49:\ngreat hotel, top location, very clean and safe. the stuff is very helpfull and kind.\n\nReview 50:\nWe stayed on the Grand Level while in town to see the city highlighted for Christmas. Amazing hotel, amazing room. Fantastic!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31576, "query_start_index": 31578, "query_end_index": 31578, "truncation_seperator": "... 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{"id": "305813", "pid": "305813", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nCongested Room. Congested Area I wanted to stay at the original Langham but it was full, so I thought this sister hotel would be comparable. That proved to be a big assumption. First of all, the Mongkok area is congested and a bit depressing. Ok--I know some people say Mongkok is interesting because this is where the real HongKongers live. But trust me, that doesn't mean you want to stay there. I love Hong Kong and have been there numerous times, so I have nothing against crowds, etc. But Mongkok felt choking with humanity. I stayed in a room that was very small. It was also weird because the bathtub almost butted against the bed (you could pull up the shades by the tub and have a view of your bed--but why would you??). It was a pathetic attempt to be stylish and hip.VJC, New York  Milan\n\nReview 2:\nOn the service it's Great... underneath BAD\n\nReview 3:\n5-star Hotel but NO CLASS Service.\n\nReview 4:\nGreat hotel but a bit far from the main shopping areas\n\nReview 5:\nGreat Location Great Location.Subway across the road.Shopping Centre attached.Internet Access.\n\nReview 6:\nGreat Stay Stayed at Langham Place on a business trip, On arrival received upgrade to a suite on the 39th floor, fantastic panoramic views across the bay. The suite was very luxurious, large comfortable bed, desk and sitting area, TV, sink and coffee making facilities. Wonderful large bathroom with separate bath and shower. But it was the views that made this room special.Check in was quick and efficient, with cold towels, bar area was very pleasant to sit in.Only stayed for one night before travelling to China, on my return had a standard room for two nights. Just a little smaller than the suite!! with only one window. This was a full size window though with a window seat. A glass walled bathroom was lovely and I spent Sunday afternoon in the bath looking out of the window.Room service was very good and the general service in the hotel was excellent.Did not use the spa but did go and have a look, this looked lovely, but I just didn't have enough time to try it out.Overall a luxurious hotel, and one I would recommend to others.\n\nReview 7:\nPhenomenal....... I booked Langham Place for a three night romantic getaway for my partner and I and from the moment we stepped inside the hotel, our expectations were far exceeded and we couldn't have been more impressed by both the service and factilities on offer. While we're both experienced travellers we easily rate this hotel as the best we have stayed in and would recommend Langham Place to anyone who wants to experience the modern and traditional Hong Kong combined (it's location in Kowloon is nestled between funky local markets and a short distance from Hong Kong Island).The building itself is tall to say the least which means that many of the rooms have amazing views. The rooms are adequate in size and have a boutique feeling with their glass bathroom walls.The hotel has three or four restaurants which are fairly good value for money when you consider the quality of the food and service but not cheap by any means. There are however, many places to eat on the door step.The on-site Chuan Spa is also wonderful if you want to treat yourself.\n\nReview 8:\nPure luxury The Langham Place Hotel in Hong Kong is like every hotel should be.I stayed in one of the Club Suites and the facility for Club guests is certainly worth booking - with snacks and drinks available 24/7 in your own special club area with views over the city and a fantastic massaging chair.I only spent one night but I definitely hope to return and spend a bit more time at this fantastic hotel.The room had great floor to ceiling windows,a bed wider than it was long and a nifty blind in the bathroom that went up electronically to reveal a glass wall affording the luxury of watching tv from the bath.The buffet restaurant is first class with all types of cuisine, friendly service and a chocolate fountain.Definitely worth a stay for a reasonable price and I definitely hope to visit again.\n\nReview 9:\nA Return Visit that did not disappoint Following our visit in October 2005 for a stop over, we used the Langham Place as our base for an extended visit to Hong Kong. Just at the end of the Chinese New Year, the atmosphere was great. This time we stayed in a Club Room and use of the Club Lounge.A nice touch was the complimentary desert from the hotel management on the occaision of my wife's 40th birthday.The location was perfect for access to all parts of Hong Kong, Kowloon and the New Terrotries - through the MTR and a Hong Kong Octopus Card.\n\nReview 10:\nNoisy Bar, Rooms Small but otherwise OK Lovely feel to the place with great staff...the breakfast is worth the \u62e212 and the SPA is amazing. The down sides were a very noisy bar where the noise radiated in to the lobby..You sadly couldn't sit there and chill out with a cocktail at the end of the day unless you were shouting over the DJs music. The other down side is the rooms were seriously small...when our room service came on a table you couldn't use it as it was too big! I also believed it was free WIFI but it's \u62e210 a day. The pool was also very small so it's not the place if you're a sun worshipper. Would recommend if you're there for a few days and want to be near the markets and MTR.\n\nReview 11:\nGreat Location and Helpful Staff       View from Room\n\nReview 12:\nModern, clean and very expensive Somehow we ended up paying double what we thought we had to pay for this hotel. This most likely was because an error we made which is beyond the scope of this review. We paid $370 a night for this hotel which we felt was over-priced. Furthermore, when we got there they offered to move us to a better room (they proceeded to tell us what a great room it was - view, size, etc...) but for only X amount more. I am used to getting upgraded periodically at no charge. I found it strange that they were offering (what appeared to me) to upgrade me for an extra fee. Maybe that's just Hong Kong.Rooms were clean and modern but quite small. Location in Mong Kong is not so great either. Overall, I would recommend staying in this hotel only if you can get a decent rate.\n\nReview 13:\nWe will return We stayed for 3 nights at the Langham Place over a weekend. We thought it to be the best hotel we have stayed in and we will definitely return to it, if we ever go back to Hong Kong.The staff was very polite. It is really nice to be greeted by everyone you meet. We were offered an upgrade for a small fee when we checked in and I'm happy we took it. Got a higher floor, bigger bathroom and a better bed for HKD200 a night.Breakfast was excellent, so were the other restaurants. Location was good, shopping and MTR station right at your feet. If you prefer McDonald's and Pizza Hut to fine dining, both are a two-minute-walk away.Toiletries were of very nice quality.View from our 31st floor room was breathtaking.Hope you enjoy it as much as we did!\n\nReview 14:\nPerfect Location       street meat\n\nReview 15:\nClass and style ijn the middle of thrashy Hong Kong       Gold fish market around the corner - 10 min walk\n\nReview 16:\nvery comfortable       sleeping area\n\nReview 17:\nBest of the best\n\nReview 18:\nNice Hotel but too far from everything       On the Street in Mong Kok\n\nReview 19:\nloved this hotel! Very impressive stay from start to finish--excellent website made it easy to book, immediate feedback from concierge re airport pick-up.Stayed in Club room--not very big but had everything you might need. Check-in was conducted in the Club Lounge by a very efficient young woman. Snacks and drinks were nicely presented. Internet access there was comfortable and free.Buffet breakfast and dinner were also excellent. Took advantage of the hotel's free evening tour of the Mongkok district--very interesting and fun. In fact, this neighborhood with its crazy crowded markets was totally fascinating. Also worth a visit is the Shopping Mall adjacent to the hotel. Futuristic, high-tech and teeming with young people enjoying recreational shopping and eating.No negatives really that I can think of unless you must have a harbor view--with all the fog we had, that would have been money wasted had we stayed at the Intercontinental as we did on our last trip.\n\nReview 20:\nSuperb Hotel       Mongkok in the sun\n\nReview 21:\nnoodles of comfort       Roof top pool\n\nReview 22:\nFantastic Stayed here for the first week of honeymoon. The hotel was fantastic. Booked Club level room (directly with the hotel, so got a discount for 10% paying in advance). Stayed on 39th floor in a studio room: this is at the end of the corridor and has got 180 degree view (windows instead of walls for half of the room). View was amazing, especially as this is the tallest building in Mongkok. Staying at Club level meant we had access to the Club L lounge and you could eat and drink here, all day and also had access to computers, internet and printer.Staff were friendly, yet unobtrusive.Food was extremely good quality with plenty of choice, especially breakfast.Room was well decorated, with interesting artwork, extremely clean. Bed was comfortable.Free wifi (had iPod hooked up to it).Hotel building is delightful:with touches such as sculpture and paintings on every level.Location: in Mongkok, right in the markets, so not an ex-pat area (if that's what you are looking for)attached directly to the Langham Place Centre (shops, food, cinema and also MTR-underground-in basement-very convenient for getting around Hong Kong).\n\nReview 23:\nDiscrimination for hotel facilities I booked the room through a Singapore travel agent and when I went there with the children, they did not allow me to use the pool as they said that my room was booked with the travel agent who enjoyed very special rates with them, I had to pay additional HK$80 per pax in order to enjoy the facilities. Thank God that my children were not dressed up to swim yet. I wrote a personal complaint letter to the hotel upon returning home and received a reply from them saying that they have amended this policy and all guests can use their pool now. Too late, I already felt discriminated against.\n\nReview 24:\nSimply the Best Booked a Club room for 4 nights. Booked a hotel car from the airport, a perfect way to arrive. Upon arrival were taken to Club Floor and were upgraded to a Club Suite. The suite was terrific and the Club Lounge amazing with food and drinks seemingly available all day.The staff are superb, nothing too much trouble. It was our first visit to Hong Kong and I must say we could not have had a better hotel. Truly memorable.I would recommend this hotel to anyone. The MTR (underground) is a minute away giving easy access to the whole area,and you are in the middle of bustling Mongkok with its markets and great shops.The International restaurant really is, serving food from all corners of the world.If/when we return to Hong Kong this will be the place for us.\n\nReview 25:\nOur first amazing experience of China - FANTASTIC       View over the HK Skyline from Victoria Peak\n\nReview 26:\nWhat an amazing hotel! I've stayed at some hotels, all around the world, but this one is absolutely amazing.The staff are very helpful, and nothing is too much trouble.Location is great, right in the heart of the action and a good place to see the real hong kong.Go on the Market Visit.. Its free...and organised by the hotel.Food.. Fantastic.Room.. Breath taking views of Hong Kong, day and night.Go stay.. see what the hype is all about.\n\nReview 27:\nPosition position with class This hotel is in a class of its own - a stand alone. The ambiance, the respectful and helpful staff , the quality of the hotel.I found the rooms to be great and not small, the bathroom clean, every staff member makes an effort to assist you with anything you request, and the position is fantastic. A few years ago, I would never have gone to Mongkok, it was drab and old. Now, this area and most of the shops surrounding the hotel have been renovated, new buildings and the only place I will stay is at the Langham Place. It is so close to everything , especially if you are on a shopping spree. I was not scared and the transport is so accesable to Kowloon...or you can take a 20 min walk to Kowloon.... It's usually the staff that makes or breaks a hotel, as well as the quality of the cleaniness especially the linen and clean pillows :). Its because of all the comments provided that I booked to stay at the Langham Place..Thank you tripadvisor! No trip has been booked without my tripadvisor!\n\nReview 28:\nGreat Hotel Great experience here. Excellent service from the moment we walked in the door to the moment we left. The club rooms are worth the extra money because you get club privileges - late check in; free drinks and food 24/7; great views over Hong Kong from the club lounge and you can use the facilities after you have checked out if you have a late flight.\n\nReview 29:\nExcellent value-for-money We had a blast here, staying in a club room with access to the Club Lounge well worth the extra cost (but still very very reasonable). The lounge provided Bladerunner skyline views, a relaxing living room atmosphere, plentiful complimentary nibbles/drinks and, above all, the most amazing massage chair I have ever used in my entire life. Wow! You must check out that chair! The hotel's Mongkok location made us feel like locals and allowed convenient access to the rest of the city via an MTR station across the street. Food in the hotel lobby restaurant was outstanding on 3 different days. The rooftop pool and sauna facilities are among the best we've used and it was a pleasure to just sit and 'be' in the adjacent Contemplation Room sipping tea afterwards. The staff were always helpful and made us feel very welcome without gettting in our faces. We would stay here again without hesitation.\n\nReview 30:\nVery Bad service Usually when you book a top rated hotel from this site you get good value for money. Not this time! Booked prime room for me girlfriends birthday. tried to check in at 4 and they said we could not check in until 5.30! When you pay over 2500HK for a room you at least want to spend some time in it!. Eventually they told us we can't have that room and we had been upgraded. Sadly tho the room we were upgraded to was downgrade! Also housekeeper barged in after 30 mins of arrival to clean room (it had been cleaned 30mins previously) and were disturbed by a bellboy trying to give us a bucket of ice that we hadn't ordered. Other people at check in seemed to had same problem about room not being ready. Me and the girlfriend laughed it all off but seriously tho the service was worse than terrible!\n\nReview 31:\nGreat hotel, lived up to all the great reviews Loved the hotel and the location. Took our 2 teenage boys with us who also really enjoyed their stay. Great that the hotel was attached to the mall. Staff were friendly and helpful. Rooms small but comfortable. All the facilities were first rate. would definitely stay here again.\n\nReview 32:\nThe room was small The room is very small for five star hotel. I have checked in at 16.30 but was told that the room was not available, have to wait for one hour. After I got to the room,I found out the it was not twin bed room that I had made a reservasion. I had to call the reception and was told that by the evening the bed will be changed. I was very upset with the service I got and would not return back to this hotel again. This is very poor serseve coparing to HK five stars hotel.\n\nReview 33:\nGreat Use Of Space, at the Langham Place The Langham Place Hotel offered a well equiped room, which was designed incredibly well to fit a relatively small space (although the transparent wash basin in the bathroom is a little freaky!). The hotel offers a fantastic 41st floor open-air swimming pool  spa facilties that offer a luxurious feel. The hotel is well located with plentiful shopping and resturants in the immediate vicinity. The tube station is also located directly below the hotel.Our research of Hong Kong suggested that hotel rooms are generally small  our room (despite not being an entry level room) proved to be so. However, with a superking bed, full bathroom (including tub), and good storage the facilities within the room were in no way compromised and the hotel offered a comfortable 3-night stay and a breakfast buffet offering plentiful choice.\n\nReview 34:\nLoved the Langham Our Langham Place stay started on a high note with our arrival at Hong Kong airport,we had arranged transfer with the hotel and our arrival at the airport hotel desk was greeted with smiles refreshments a lovely welcome and a speedy stress free transfer to the hustle and bustle of Mongkok and the towering glittering Langham Place hotel where once again the staff ensured that our welcome,check in and transfer to our suite on the 38th floor went smoothly and quickly.The rooms were spacious well appointed with a small kitchen lovely marble bathroom and a view over Mongkok towards the harbour to die for.The hotel is located within walking distance of the markets and a direct link to the underground station and you feel as if you are in 'old' Hong Kong.The Langham Place isa luxury modern hotel where the staff do everything to ensure that you enjoy your stay .We will be back .\n\nReview 35:\nA smart, fabulous hotel       Langham Place, Mongkok, Hong Kong\n\nReview 36:\nWhen can I return? This hotel has it all: friendly service, stylish rooms, easy access to the rest of the city; lots of shopping; knowledgable concierge staff; chic bar with live entertainment. The place is easy. Very friendly with no hassles. The breakfast buffet is situated in an elegant, tiered room and offers a large variety of chinese, japanese and western foods. You can have dim sum, freshly prepared omelets, a variety of very fresh pastries and fruits, miso soup, smoked salmon. It goes on and on. Step outside and you're in the middle of Chinese Hong Kong (Kowloon). Next door you can purchase Armani or Gucci and two blocks away you're in an open air clothing market. (Beautiful silk robes and jackets for about $25, jeweled clutches for $10. etc) Next door, under the mall, is the ultra modern subway. Two or three stops and you're most anywhere. The rooms are international modern, but small. The layout and mirrors make it seem larger, but if you and yours are large people, you might check out a suite. Otherwise they are very comfortable. Huge plasma screen on the wall. Space age bathroom. Real nice package. Enjoy.\n\nReview 37:\nVery Nice 5 Star! This is a very nice 5 star hotel in the middle of Kowloon, Hong Kong. I booked a weekend special direct with the hotel and the cost was $365 for 2 nights with taxes and service. Ask for a high floor with a harbor view, which they will give you if available. Free internet available on the 5th floor. Super nice gym available on the 46th floor.....if nothing else go there for the sunrise and sunset views! Rooms slightly small, but very well appointed, shade and blinds available to provide privacy between the bathroom and bedroom area-no problem with glass partition. Staff very accomodating. Hotel connected to very nice shopping center with stores, food court, and supermarket.\n\nReview 38:\nTr\u732bs confortable.\n\nReview 39:\nNew safe Quality Hotel in HK for me Changed hotel in HongKong after having read comments from other Tripadvisor visitors.No regret at all contrarely the best price /quality /service i had since i travel to HK (12 years for business).Make sure you upgrade for the Executive club lounge saving early evening drinks and starters for dinner(if you want) but this than much more relaxed and of high value and quality.Used the Boardroom for a two day meeting,just and just more than what you need,all perfectly well organized and controlled.Langham Place is my new business hotel from now onwards in Hongkong .Did not had the time to explore suroundings but the better i can conclude on the hotel and his facilities.\n\nReview 40:\nWow what a hotel! This hotel is just superb! Great rooms with a huge plasma TV, high tech bathroom, great bed, beautiful views! A huge shopping center ist just outside the hotel as is the metro station of Mongkok. On the room there is a beautiful swimmingpool and a great fitness center! The hotel to be in Kowloon/Mongkok!\n\nReview 41:\nJust about my favourite hotel - anywhere Views: outstanding. Rooms: outstanding. Service: outstanding. Location: outstanding. Value: excellent.\n\nReview 42:\nGets better and better       FREE Ice cream, replinished daily!\n\nReview 43:\nGreat luxury in authentic setting! We booked this hotel for a 2 day stop over on our way back to the UK from New Zealand, the previous recommendations were very accurate and it certainly didn't disappoint.What we particularly liked was the fact that is was so close to a very authentic residential area so we got a true taste of Hong Kong culture, walk out of the door and you are in a busy street market. The room was amazing with wonderful views, the Spa and pool were great and well worth a visit, free unless you want to book a treatment which were rather expensive.We would suggest having breakfast in the Portal Lounge on the first floor rather than the rather busy main restaurant, this was a lighter option, much quieter and with good views.All in all a very memorable stay.\n\nReview 44:\nDon't stay here Stayed at the Langham Place a 5 start hotel very expencive but very poor service. One has one type of beds and they are rock hard, do not complain as you will only be insulted. more Like a faulty towers hotel then a 5 star.\n\nReview 45:\nGreat location to experience the real Hong Kong Stayed for one night at the end of November 2007. Excellent service levels and quality of room - I would definitely recommend this for a longer stay.The plus point for me was the location, right in Mongkok. This gives you a chance to experience the real Hong Kong, well the Kowloon side at least, but in relative luxury.Although I was travelling on business I thought that the price was reasonable enough for a personal stay too. Remember that you also get access to the gym and swimming pool.If you're a first timer in Hong Kong, I'd recommend getting a taxi from the airport. At around HK$280 it will save having to find the hotel from Airport Express station.\n\nReview 46:\nSimply Best Value       View from bedroom\n\nReview 47:\nLooks can be deceiving       large but very hard bed\n\nReview 48:\nJust Great adain Just a perfect stay. The staff are excellent always ready to helpThe only place to stay in Hong Kong\n\nReview 49:\nBeyond our expectations       nighttime view from the peak\n\nReview 50:\nExcellent hotel I dont normally post reviews but we stayed in this hotel over Xmas until just before new year and I thought this is probably the best hotel I have ever stayed in. Service was unbeatable, my executive room was first rate and the pool, sauna and other such-like facilities were excellent. I find it hard to find any fault in this hotel, even its excellent location in Mongkok.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 23254, "query_start_index": 23256, "query_end_index": 23256, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "78%", "inner_docs_start_indices": [176, 986, 1041, 1087, 1153, 1259, 2314, 3389, 4205, 4765, 5474, 5540, 6351, 7129, 7176, 7295, 7344, 7373, 7456, 8443, 8493, 8544, 9695, 10335, 11124, 11236, 11688, 12728, 13104, 14041, 14869, 15209, 15712, 16593, 17507, 17583, 18730, 19442, 19472, 20195, 20531, 20687, 20763, 21558, 21810, 22533, 22587, 22652, 22782, 22853]}
{"id": "149399", "pid": "149399", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nDon't go to Melia Caribe Tropical\n\nReview 2:\nA Spectacular vacation We had a great time at Melia Caribe Tropical and wished we stayed for longer. The huge resort was well taken care of and was beautiful. There was tons of food and it was all delicious. The pool was huge and it was a great place to relax. We also went scuba diving for the first time in the ocean and it was amazing. We hope to return.\n\nReview 3:\nDad says Never Coming Back I'm posting this message at my dad's request. My parents are on day 2 of their 7 day stay and they are miserable. The service is absolutely the worst they have encountered anywhere. They will never recommend this place to anyone. They were happier coping with the never-ending Pennsylvania winter.\n\nReview 4:\nMelia Caribe Tropical is Awesome       White Marlin Mikes Marina\n\nReview 5:\nHated it! Just got back from Punta Cana, and stayed at the Melia Caribe Tropical.I do want to say that i did go into this site to read the reviews on this hotel, and i did see more than a few negative feedback, but i decided to go anyway and i have to say that they were absolutely all true... I hate to talk about my Dominican people because i am from a dominican descent, but im surprised that a 4-5 star hotel had such poor quality service completely, and the food was absolutely horrible. The only good thing were the Restaurants most of them, which you had to make reservations 24 hours in advance which is ridicolous. I will always visit my country, and hope that the other hotels down the strip are not like this one, But without a doubt I will never go back to Melia or recommend it to anyone else...\n\nReview 6:\nCock Roaches in my room First night we got there they sprayed our room because I saw 1 cock roach, after the spraying 6 more run out from the bathroom, cabinets, behind picture frames. They tried to tell me it is normal in thier country, but I insisted on another room. I was moved to a room near the beach and never seen 1 bug after that. The grounds are too large, you can walk or take a train. I travel alot and this resort is not as good as people make it out to be. I figure it may be there first trip or something. There was next to no nightly entertainment. The staff was friendly, very helpful, and kept everything very clean. I would not visit this place again, I have been to alot better resorts.\n\nReview 7:\nLoved our Vacation We traveled from the week of May 22nd through May 29th. We met friends from Florida, Georgia, South Carolina, Upstate New York and had a wondeful time. We all agreed this was one of the best vacations we took. There were 21 of us and we had no problem making reservations at any of the restaurants. Beach and water was beautiful and the pools were huge and we had so much fun at the pool bar. Staff couldn't have been nicer and the grounds are magnificent. Reading some negative reviews we were a little worried, however after staying there we agreed that we would go back in a heartbeat. Everyone had a great time!\n\nReview 8:\nOverbooked and sent us to a sub-par hotel Unfortunatley my review of the actual resort is limited because when we arrived, we were told they had no rooms for us. We were a party of 6 (each couple had booked online, through Orbitz and Hotwire) and had booked three rooms. I called the night before and confirmed our reservation, requesting that our rooms be near each other. The man on the phone said that would be no problem.Instead we arrived and were told they were full and could not give us a room. We were then taken to the Bavaro Princess, which was a terrible resort (not nearly the amount of restaurants, no golf, etc). We also met other vacationers who were in the same predicament; apparently Melia has a habit of doing this.\n\nReview 9:\nIncredibble This has got to be one of the most amazing places i have ever stayed, there is so much variety on offer it cators for evryone, there is always entertainment at all hours of the day and the staff carnt help enough, we had a stocked mini bar and the rooms were always spotless, there is nothing i can say against this hotel only it was fantastic\n\nReview 10:\nTerrible Experience I stayed at the Melia Caribe with my 21 year old son for a 3 day weekend. We were both very disappointed in this resort and were soon grateful that we only booked a 3 day stay and proceeded to try to make the best of it.From the horrible food (and I do mean horrible), the severely limited selection of alcohol, the atmosphere and the generally unfriendly staff it was actually my worst travel experience. There was no single disastrous event but I don't think it is possible to write a helpful review other than to give a general thumbs down. There really was nothing I liked about the place.\n\nReview 11:\nGreat resort, service sucks The resort is great. The palm trees, landscape, and beaches are amazing. Breakfast at the the international restaurant is a must. The only thing that screwed the whole vacation is the service. The employees do the minimum in serving you. Attitude must join the service. In order to get a request, it must be asked three times or more before it gets to your hands or table. And hopefully the request its correct. Be careful what your told, even by your tourist rep. They like to switch stories around. If you donot speak spanish, ask the person next to you if they do, the employees like to use advanteges as a way to get over on you. A fellow tourist may translate for your understanding, therefore you won't get jerked.\n\nReview 12:\nleft too soon our stay at this hotel was cut short because of my slipping and falling on the side of the pool. i had to travel home in a medical jet for surgery in the US. Anyone else finding the same please write a review here. thank you\n\nReview 13:\nHorrible service and food but a beautiful property It took us over 1 hour to check into this hotel even with the Royal Service- premium check in. The staff is extremely unfriendly and unhelpful. At the Royal Service pool, there are typically 3 to 4 guys standing around doing nothing but checking out the women. They don't smile, they don't say hello and when we say hello in spanish, they usually don't respond. We took my parents and sister and considered actually leaving 2 days early. We have traveled to over 17 countries and stayed in 5 star hotel and 2 star hotels. This was probably the worst service that we have ever received. On the other hand, the place is truly beautiful and lush. The grounds are very well kept and the rooms are acceptable. It is a shame that the service is not on par with the grounds. We won't return\n\nReview 14:\nnot a vacation, but agrevation The grounds and the hotel are beautiful! The beach was nice except there was sea weed all over the place. I thought the food was terrible except for the Mexican restaurant. The staff in the hotel does not speak any English. Not only that, I spoke to other people around the resort and a girl had her jeans stolen and another kid had his basketball jerseys stolen right out of the room, and to top that me and my girlfriend had $700 stolen right out of the safe in our room. Housekeeping went through the luggage and found the key to the safe which was hidden in the luggage and stole the money. Hotel denies!!!! Hotel has keyless entry that logs who was in room and proved housekeeping was in the room. Hotel manager gave us the run around for two days until just before we had to get on the bus to leave and told me pretty much that we were beat. He also called me a liar and said that I never told him any of the info that I had gave him. This was the worst vacation I ever went on.\n\nReview 15:\nStay Home Hotel is certainly not a 5 star rated hotel. Almost no one speaks English, We had bugs and a 7 inch spider in our room which was bad because I was sick in bed from the food, beer or something I ate or drink there. They actually had the gall to try and sell me a timeshare there. The beach area is very nice along with the pools but there is nothing else to do there. No international beers there just there beer Preidente. Which will make you deathly sick. Save your money\n\nReview 16:\nHad a Great Time Our trip was fantastic from start to finish. Check in was quick  effienct.Our room was spacious  clean. The restaurants were all fine except the Dominican. We did not like it at all.The staff were friendly  helpful.The casino at night offers alot of fun playing the slots.My wife won several hundred dollars our last night there.I would highly recommend the Melia Caribe Tropical. The only negative thing I can say about our stay was being seated at dinner by families with babies  small ones. It made for for a less than perfect evening having to listen to crying babies.We will probaly return though in the future.\n\nReview 17:\nStay well clear!! We got robbed!! Well we had a very interesting holiday when we went. We got robbed on the complex (by a member of staff we think!!). Just watch the hotel porters, they dont get paid much so they look out for things to take. They took all our money and passports too! !The food was OK but its not excellent. We must have been ill for about 5 days out of 14. Which isnt too good! People says it got to do with the ice cubes but i think its the overall hygene of the food and chefs. Good selection of restaurants.Beach is nice but hey I havnt been to a bad beach anywhere in the world!The bar staff were what make it a bearable holiday. Pretty friendly.But would never go backStay away. Go if you want to get robbed!!! We got \u62e2200 back off of the tour operator cos of our troubles.\n\nReview 18:\nDon't bring anything valuable Beautiful hotel and grounds, huge, bring your walking shoes.Some restraunts were ok, some were not.Our biggest problems were that things got missing from our rooms.An engagment ring had been taken, some perfume and even some clothing. We were not happy. And the hotel did nothing to find it. Said we couln't prove we had the ring with us. etc., Will we go back, No.\n\nReview 19:\nLOVED IT!!! I'll admit, I was nervous going to this place because of all the bad reviews I had seen -- BUT THEY ARE NOT TRUE!!!!! This place has got great food, lots to do, great staff, excellent entertainment, is very clean and very beautiful. The beach is amazing and the grounds are very tropical -- what more do you want? Ignore all the bad reviews -- I don't know how anyone can bad-mouth this place. It is a gorgeous resort and I highly recommend it!!!!! We were there for our honeymoon and were very happy with our resort selection!!!! Just go -- you won't be disappointed!!!!! If you're the type of person that likes to do a lot of activities when on vacation, this is the place to go!\n\nReview 20:\nTraveler Beware!!!!!! We traveled with another couple to celebrate their 40th wedding anniversary and upgraded to Junior Service, which we never received! Upon arrival we were dropped at the main entrance and never told to go the the proper check-in area, our suite door did not lock and someone walk into our room, we had daily problems with our bathroom that required maintance and gave us many sleepless nights, pillows and wash cloths had to be requested daily and the food was terrible. Talks wtih the manager didn't help. Golf was part of our package and the only tee times available were 12 noon or later.I would not recommend this resort to anyone!!!!!!!!!!!! !Our travel agent has been trying to resolve somes issues with the resort since Dec. 07 and has had no luck. Very poor client service!\n\nReview 21:\nnever again My husband and I spend five nights and could not wait to get home. The food was horrible!! the drinks watery. You had about five resturants to choose from yet each night the same three were closed. You to wait two hours for the french resturant  which turned out to be horrible. The hostess of the resturant was also rude. To top it off at the Spanish resturant, they were playing Kenny G's Christmas album in march. The grounds were beautiful but if you don't wish to starve don't waste your time.\n\nReview 22:\nNo Mas Melia Caribe! Beautiful property, great beach, good golf course but without a doubt the worse service we have ever been exposed to. We have stayed at several Melia's and alway had a enjoyable experience. The staff was unable to express a minimum amount of concern for their guests. We were aware of guests leaving early due to the bad service and marginal food.\n\nReview 23:\nVery Nice Stay - Royal Service       Prosciutto with Melon Balls and Fresh Mozzarella\n\nReview 24:\nVacationing at the Melia? Think again! The Melia Caribe, being a 5-star hotel, has very poor service and over-rated food. There's not much to do during the day and no night entertainment that is worth watching. Clubs are practically dead and the resort is extremely large which makes it a bit inconvenient.\n\nReview 25:\nRipped off, beware This place is not special, but I guess it's a bargain. Since it's lower end, expect poor and slow service. Also, the help will bully you into tipping them. I was staying for a wedding. They made us pay with a credit card when we checked in, stating that (for some unknown reason) they could not use the Travelocity reservation, but that they would not charge Travelocity. What are you supposed to do in this situation, so we payed.Guess what? They charged us twice for the same nights! I tried to get this resolved with them. No luck, they usually don't answer the phone and there is never a manager. Travelocity was not helpful, but from their point of view, I guess that makes since. Nevertheless, I'll probably go with Orbitz or some place else. Then my VISA card looks into it and accepted the lie that it was an additional tax. An additional tax of 100%?? This is who they are at Melia in the DR, so beware.P.S. roaches and snakes\n\nReview 26:\nMy best holiday ever!!! This hotel was AMAZING!!! I stayed there for two weeks Royal Service and i have to say everything was perfect! The staff were incredible at Royal Service nothing is ever too much trouble, you get your baths ran and pillow menus waiter service etc totally treat like king and queens, my last holiday was to Moon Palace Mexico and i have to say this resort wins hands down. The food was really good and lots to chose from, with 12 restaurants most al'a carte your spoilt for choice!The beach was beautiful hotel so clean and tidy! But royal service the only way to go!!! Be back for definate!\n\nReview 27:\nNot a 5 stars hotel service we were from May 10-17, and really was not a good service .............no animation my daughter and her friends really miss our days at Cancun all inclusive hotels, and the service al room maid and bell boys really terrible think well until select this resort is beautiful but without a good service............\n\nReview 28:\nGreat Dual-Family Vacation I went down to Melia Caribe with 8 others -- we were 2 families going on vacation together. Overall, we all had a great time.People were friendly and eager to serve you. The nightlife was a bit lacking though there was a casino and a sports bar. There were also shows (live entertainment) but if you're not interested in any of those you may have been a little disappointed after dinner time. Great beach, though many watersports cost extra. (Find the banana boating guy -- its worth it)I recommend it!\n\nReview 29:\nTruely Dissapointed! Where to start... Apart from the fact that we were not told by our agency that they were undergoing major construction for expansion, or any apologies by the staff for any difficulties and inconveniance caused by them... the staff was really cold and a lot were rude!The food was decent.... depending on where you went! OUt of the 4 FULL time buffet that they Said to have there was only 1 that was open, and that was the international food. So, if you had no reservations for restaurants in the evening, you went there... The only highlight that I had was the service and treatment received at the Hokkaido Restaurant... For that, it was excellent and I wished that the rest of the hotel was as enjoyable.There was a total lack of organised activities during the day, and even more so in the night. I was only approached 2 to partake in activities and that was at the end. I have had better service in some 3 star resort than here. Truely dissapointed\n\nReview 30:\nThey better take a star of the wall..................not 5 stars at all !!!! We stayed at the melia for a week with a all inlusive package.here below some feedback about this hotelResort to big so no personel service and loosing time traveling from one side to the other. eg, room restaurants or lobbyNo room service available.Nome service staff with atitude, the are not anticipating problems or helping to solve the guest problem.Beach area looks very poor, old beach chairs.in the morning the beach does not look clean and organized.no beverage service at the beach.Old bathrooms, poor room maintanance, dirty fiters, broken sliding door to terrace, ventalation fan noisy and broken.poor room amenities2 $ safe fee a daylack of courtesy of time share staff , this give a bad impresion specialy at the breakfast buffet the stand 6 of the in front of the egg station and as a guest you do not have given any priortyBuffets and food quality is good for the volume done but pastry quality and variaty is poor.overall a reasonable 4 star complex but never a 5 star as advertized.no value for money, must be much better resorts for the same money\n\nReview 31:\nNo need to read other reviews...just read mine! the sandy beach\n\nReview 32:\ngolf and gin Found the resort to be more than we expected, very large area and very clean. The golf was wonderful and the starters could get you out even if you had no tee time { singles} five dollars would do. Carry a lot of ones, the service is great and the staff REALLY appreciate the tip. Don't drink the water.....don't drink the water................The bottled water is available everywhere even to brush your teeth....................... Restaurants are great book the night before the pool is unbelivable the beach is great.........casino stinks, but that's o.k. Great place to relax......We went with three other coulples and are returning this February.\n\nReview 33:\nNot the vacation spot you would expect!!! The grounds and the hotel are beautiful! However, the food was horrible - lost 6 lbs. Had to go to McDonalds as soon as we got off the plane. Staff in hotel does not speak any English. Not only that, but one of the people in my party had $700 stolen right out of the safe in room. Housekeeping went through the luggage and found the key to the safe which was hidden in the luggage and stole the money. Hotel denies!!! !Hotel has keyless entry that logs who was in room and proved housekeeping was in the room. Hotel manager gave the run a round for two days until just before we had to get on the bus to leave and totally denied and re-wrote statement that was given to head of hotel.\n\nReview 34:\nExceeded Our Expectations, What a Wonderful Stay! The hotel was beautiful and huge, very elegant and decorated with a lot of taste with lots of marble and nice pieces of art and furniture. The food was great with many restaurant choices.The resort is very family oriented and safe with lots of activities for everyone. The entertainment is very good with great shows with professional dancers and they have a kid's show every night before the adults show, right after dinner. The staff is very friendly and helpful. The beach is amazing with white sand and typical blue green caribbean water. All the non motorized sports and alcoholic beverages are included as well and you can get more than one choice of food and deserts at any of the specialty restaurants (the ones with reservations).The night life in the resort is so so but there is a club 10 minutes from there called Mangu that makes up for it, where you can go dance techno, hip hop and local music with a beautiful young crowd. We went there as a couple with friends this time but are definitively going back next year with grandma and the kids.\n\nReview 35:\nAwesome My girlfriend and I just returned from this amazing place last night.The Water, the beach, the pool, the food and the people (tourists and staff) were friendly and helpful at all times. This take a second place to no other resort I have stayed at before which includes much of the caribean. This is the first stay at the caribean that I never had to take any medication for anything including digestion control, if you know what I mean. I consumed the water, ice and plenty of food with no ill affects at all. the villa rooms are huge and the grounds are spread over a large area with meticulous consideration to the grounds. Best Vacation place I have ever been. :)PS Hope to re-rite this with photo's when my girlfriend downloads themI read some of the negative reviews and cannot understand that. Steve\n\nReview 36:\nNot our favorite place!! We were bumped, along with a lot of weary travelers on Transat. They constantly overbook I am told. First time traveling with them.We stayed at the Melia Caribe. Beautiful resort, but too large, and OMG too many children and smokers. Guess coming from the Toronto area where smoking in most areas is prohibited, this was a real shock for us.Beach was ok, but I wouldn't rave about it. Did a snorkeling trip and went through a few towns on the way there and not 1 white tourist was seen. Mmmmm, gotta wonder about that! !Won't go back. Still waiting for our money from Transat!\n\nReview 37:\nSTILL AS GOOD AS THE FIRST TIME My husband  I went this past July 2005 to the Melia Carib-Tropical Resort in Punta Cana. It was our 3rd trip to this resort  became concerned after reading reviews. I must say, being from N.Y.C. you know good food  bad food. The restaurants are very good  the rooms are very clean. The staff is friendly and cannot do enough for you. I recommended this resort in the past to other couples  they felt the same about the place. Overall we enjoyed our vacation and would definately recommend this resort.\n\nReview 38:\nLearn to use the safe       Map of the resort\n\nReview 39:\nBrilliant, Beautiful and friendly I cannot understand what others have found to complain about, this is a beautiful hotel in a magnificent setting, the food is plentiful and varied with something to suit everyone, the staff are friendly and helpful although the language barrier was a bit of a stumbling block at times, we went for my daughters wedding, and it was so romantic and personal and the staff at the hotel could not have done more to make the day any more special then it was. We were a party of 6 including the bride and groom and it was paradise itself with the Flamingos, Peacocks, and Storks roaming around the grounds not to mention the Pelicans visiting the beach for fish at regular intervals. The grounds are lovely and even the trains that go around the complex lend a certain magic to the whole package. If you are uncertain as to whether you should choose this hotel because of bad reviews then all I can say is the moaners could not have been staying at the same hotel as us.\n\nReview 40:\nIt was okay The resort was very beautiful and the rooms were very nice. As most people encountered, our room was not ready upon check in but we took the opportunity to grab lunch and check out the property.The only problems we encountered was the lack of cold water and ice. The food was so-so but we made do with the situation.My girlfriends and I took two excursions - one to Santo Domingo and had a blast on the 2 1/2 hour bus ride. Our tour guide - Pepe - was very informative and made the tour exciting. The other excursion was the lobster lunch which was at a ranch and then you got to go horseback riding on the beach - that was hysterical - highly recommend it.\n\nReview 41:\nTrouble in Paradise My husband and I stayed at the Melia Caribe from Oct. 25-Nov. 1 and found it a really beautiful place. We did tip the staff frequently and it did seem as though they expected it. The pool and beach were just wonderful. The room was very nice, kept up well. We did not drink any water, brushed our teeth with bottled water but still got sick (along with quite a few members of the large group we travelled with). I don't think that the hotels should have the Apple Rep stress that all drinks and foods on the resort are safe to eat because this is the second Apple vacation all-inclusive that we have gone on and gotten sick.\n\nReview 42:\nWill not be going back While we did not have a miserable time, I found this resort to be severely lacking in quality of product and service. The hotel and restaurants are beautiful, but the grounds definetely were in need of landscaping or of being watered at the very least. The food was in abudance, but did not taste good, all the meals were just okay. Only one type of beer - Presidente is served, and only one bartender at the pool bar and no waiter service at bar or beach. No bar at beach at all. It seems that the hotel is understaffed as there were only two front desk clerks to check guests in, and after waiting 45 minutes for that to happen, were not greeted warmly or offered an apology. Waiters at restaurants also served as bus boys. Room was very sparsely decorated and outdated, but bed was comfortable enough. Resort was too large and you had to rely on trains to go to lobby or restaurants from your room as it was too hot and far to walk.\n\nReview 43:\nGreat Place - Go with Royal Service Just retruned yesterday from a week's stay and I must say it was a very pleasant experience. We stayed in the Royal Service and was sure glad we did. The service received around this area was very good.The restaurant in this area was great and had really good food. Clean - clean - clean!!!! We ate at two other restaurants on the property and decided 'our' food was better so we never left again.Our room was very pleasant, clean and well maintained. I would definitely stay here again - less expensive than Sandals and much better accommodations and food.Never had to search for beach or poolside chairs - there were plenty. It was really nice to have our own transportation to/from the beach area when neededThe golf package included was also a nice perk and easy to access. The check in at the course is a little slow and cumbersome - but hey relax - you're on vacation!Most of the employees we spoke with could speak some english - but many could not carry a long conversation - note: it never interferred with the level of service we received.\n\nReview 44:\nDance of the Flies This was the vacation to Hell! Needless to say I will advise anyone planning a vacation to this place to look for another Hotel. We did read all the bad reviews and were prepared for diarrheas and such. Just by looking at the flies and more flies, plus all that food sitting in hot and humid surroundings... then we knew we were in for a careful vacation; we tried to stay away from the Buffets, only drank Bottled water and were careful in general and still got violently sick. This happenned to the entire family, and still a week later some of us still have the effects. I believe the Resort Management is aware of this problem but yet don't address it. Improper food handling as well as lack of higiene are the main causes for this on going problem at the Melia Caribe.\n\nReview 45:\nThe Best Vacation Ever- Paradise The resort was gorgeous. The service was superb. The staff worked so hard thorughout the day and night you felt bad for them. There was never a glass or plate or ashtray or anything that was left behind uncleaned or sitting. When you left your room you couldn't help but smile- each staff member would greet you with a huge smile and say ola. The ocean was beautiful- bluest water and white sand. The food was great- except for the Dominican Restaurant. The Japanese restaurant was the best.... If you call the night before at 9:00 PM for the next day you are sure to get reservations for your favorite restaurant. The bartenders were great- there was nothing they could not make for you. They had every type of liquor that you could want. The only slight issue was the walk- it was about 20 minutes to walk to different places- but I enjoyed it because you eat so much the walk feels good. We will definately go back. We think about the time we had there everyday. We made great memories.\n\nReview 46:\nloved it Absolutly beautiful and great vacation.We were in Royal service, which makes a BIG difference : Better pool, better buffet, better rooms, private section at the beach etc.The restaurants are all FANTASTIC and very authentic to their specialties ( japanese, french, italien, etc).Enternainement was also wonderful and on every night.Beautiful decor in common areas and rooms as well as the grounds and pool areas. A bit too big, I think there were over 1000 rooms and suites. we had to take the train from our room to the beach ! or walk for over 10 mins. some were closer, but we had more privacy at the back of the resort and near the Royal services area.\n\nReview 47:\nA nightmarish vacation My husband and I just returned from the Melia Caribe Tropical after having had many pleasant trips to the Bavaro Palace. What a mistake to pick this hotel! Our key card kept going bad, locking us out of our room, and had to be replaced 6x. The shower worked fitfully. Towels were sometimes nonexistent. The food in the beach buffet was pathetic: overcooked meat and fish, soggy vegetables and mushy pizza. Reservations had to be made in the a la carte restaurants, were often refused, and the restaurants were half-empty when you looked in. Food was mediocre, and we both got sick after dining in the Dominican restaurant. There were too few shade trees or shelters at the beach, and you had to get up at 6AM to reserve a chaise.The place was so huge, you needed to take one of 2 trolley trains to get anywhere, waiting in the heat and hoping they didn't break down. Overall we were happy to leave and will return to the Bavaro Palace from now on.\n\nReview 48:\nWonderful resort, wonderful people       The beach restaurant\n\nReview 49:\nMelia Caribe Tropical The Melia Caribe was a dissapointment. Our luggage took over 2 hours to get to our room. The beach and pool were nice. It is an all inclusive and the food and drink were terrible. The restaurants some which need several days advance boking, were barely air conditioned. The restaurants are themed Japan, Mexican, Italian, Seafood etc. we could not get reservations for the Japanese or Seafood restaurants during our 5 day stay. The alcoholic was bottom shelf. The buffet lunches were not good the best meal of the day was breakfast. We were left hungry every day and with no town their was no place to get some real food. I was sick from the drink/food for 3 weeks after I got home. On our last day our check out was late and they left our bags curside for 5 hours when we thought they were locked away.\n\nReview 50:\ngreat stay Just back from the Melia and thought it was really nice. Beautiful hotel. Restaurants were great, ate at American Grill, Dominican, Italian and all were delicious. Employees there are wonderful, everyone smiling and a friendly Hola as you pass by them. We did not stay royal and it was fine....very nice room. any service we needed was taken care of. Met a very nice waiter at the American Grill the first night, gave him a tip and he was so nice he made reservations for us the rest of the trip. We stayed Sunday till Thursday. My husband  myself for our anniversary and it was the perfect couples getaway, but would be great for famlies too... we stayed in building 6. was a little walk to beach  pool but not too bad. If staying with kids especially little ones ask for rooms around pool area.. Pools  beach were amazing...we will be back with friends  family...\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32018, "query_start_index": 32020, "query_end_index": 32020, "truncation_seperator": "... 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{"id": "90973", "pid": "90973", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe reviews made a bit nervous, I was disapoointed after booking on priceline and seeing that our bid was accepted with the Allerton. Boy was I wrong, the Allerton was in a great location and everything was wonderful from the price of our room to the staff. Our room was huge, we upgraded to suite and it was on the 22nd floor and over looked Michigan Ave! We had a huge sitting area with a couch that pulled out into a single sleeper with tons of window and TV, there was a sperate large bedroom area with two queen beds, a big TV and a ton more windows. The bathroom was huge with a big walk in shower. The staff was more then accomadating and very friendly. I will say that the elevators are small, but there are five of them. In prior reviews people said that they waited long amounts of time for the elevators, I can't say that we had this problem once and we were in and out of our room a lot. Also, there is a starbucks right acorss the street, another added bonus. I would definately stay here again.\n\nReview 2:\nMy stay there was not really pleasant, for the Price that they normally charge, I did not expect the Wallpaper to be loose and starting to come of the wall. Also in the refrigerator was food left from a former Guest and when I discovered that and went to the front Desk, the Receptionist aced as If I was lying.Also I had called ahead to find out the price for valet parking and was told it would be $ 40.00 a Night but then I was charged $ 50.00 and again the Front Desk receptionist acted as If I was lying. This was our 1 Wedding Anniversary and as far as the Hotel goes we where totally disappointed.\n\nReview 3:\nGot a pretty good rate of 190 for a conference. Hotel was old school but remodeled and nice, clean. Rooms were a bit small, but not a problem for us. Location was wonderful...close to everything and the el. Concierge was very very helpful....recommended a fine steak house for dinner and called over to secure us a table. Porters/bellhops were totally on it, called in taxis, etc. Was pleased for the price. Would stay again, but would probably not pay over 225.\n\nReview 4:\nawful!!! Stayed in a family room with our 2 kids someone came in our room around 9pm, scary they said they were delivering toothpaste!! Stayed again in a family room last night came home around 12.30 am to a party in the room next door we complained twice to management awful!!! There must have being 10 people in the room partying hard! !never will I stay in this hotel again 2 bad experiences is enough for me!! Glad I didn't bring my kids last night.\n\nReview 5:\nBedroom is extremely small, you can barely move inside it. Overal the place is pretty but staff are VERY VERY UNFRIENDLY. I asked the receptionist a couple of questions and she was extremelly impolite and rude, had no patience at all to help. When we checked-out, we had over charges on our bill, SO MAKE SURE YOU CHECK YOUR BILL! They corrected what was wrong, but again in a very impolite way, instead of apologizing. ROOM WAS EXTREMELLY EXPENSIVE FOR WHAT YOU GET (we payd $206/night). Very expensive vallet parking service as well. Another bad point is that they say you can get free internet at the lobby, but there are almost NO PLUGS THERE! So to me is the same as saying: \"we don't want you to use internet in the lobby\". I stayed in another hotel in Chicago/Magnificent area for the same price, and was happy with that hotel (Marryot), but not happy with Alerton.\n\nReview 6:\nThe Elevators in this hotel made the entire stay miserable. They are old and incredibly slow. This may not seem important but when you are visiting for a night or two and spend literally 10 minutes waiting for an elevator, and another 10 minutes getting from the 20th floor to the ground, that's 15-20 minutes per ride or 30-45 per round trip- a complete waste of time. The benefit of this hotel is the location which is negated by the elevator issue. All of the guests complained about the same thing. The room was old and the decorating all different styles that didn't seem to match. The staff was ok but not overly helpful- not what you'd expect for a hotel this price. We left and went the James which was the same price for an amazing experience. Avoid the Allerton.\n\nReview 7:\nThis hotel was an amazing experience for us on our Chicago Valentine's Day trip. The staff was courteous, our king room was spacious and VERY clean, the hotel itself was a great surprise, very high end and chic looking without the HUGE price tag you would see from other hotels of that nature. The valet service was great and the location could not be better. We will be recommending this to our friends and family! Thanks Allerton!\n\nReview 8:\nUpon our arrival we found out that the Allerton charges double the amount for valet overnight parking ($48.00 p/night) then any other hotel located in the Magnificent Mile. I've stayed in plenty \"boutique\" hotels before but this one is so small that the guest check-in is located on the second floor, the bathrooms are very narrow and smaller than a walk-in closet. The room is so small that my favorite word for the trip was \"excuse me\" because that's what I found myself saying over and over again to move around the room, my husband & our luggage which couldn't fit into the tiny closet. The pictures are very misleading!! !\n\nReview 9:\nJust got back from a weekend stay at the Allerton. Let me say, the location is great, but that's the end of it. This is the WORST hotel I have stayed in for years. The place is very outdated and the rooms and elevators are too small. WAY TO SMALL. Our room was not available at 3:00 and we were told that they would contact us as soon as one was ready. I recieved no phone call. On top of that, the room was in terrible condition when we did get it. The wallpaper was old and falling off the wall and the window was lined with masking tape. What a major DUMP. Way over priced as well. Go across the street to the OMNI. I will never make this mistake again.\n\nReview 10:\nI was really disappointed with the Allerton for the price of the room. The room was VERY small and I could hear everything through the walls. The decor was outdated and the elevator system was a mess. Some elevators didn't go to certain floors and some weren't even working. It took me on average 5-7 minutes to get to the lobby from the 11th Floor. The final thing that really bummed me out was I ordered room service and because of the room size, there was no table or desk to eat at...and they didn't bring anything to make up for that - no tray table, nothing. So I found myself eating breakfast on the floor, which I think is pretty unacceptable for a room that costs over $300 a night. The best thing was the location, it really is smack in the middle of the shopping action, but there are so many other hotels in the area and I will definitely price out other options next time around.\n\nReview 11:\nGreat location on Michigan Avenue. We arrived about 11:00 am and they checked us right into our room. The room and bathroom were on the smaller side like some we encountered in Europe, but we didn't come to Chicago to stay in our room. Very clean and well appointed. The staff was always helpful and very apologetic when they were unable to give us a late check-out. As a tip, if you like a great selection of beers on tap, walk out the door and make a left. In about a minute you will see Elephant and Castle on the corner. Try the nachos, too.\n\nReview 12:\nPrices of rooms are left to the disgration of the very unfriendly staff. BEWARE... of hidden charges that will later show up on your credit card bill. Parking is not included in the price and you will NOT be warned of this. When you check in you will be advised where to park and that they require an additional $50.00 deposit for the phone, TV, etc. on top of the room rate. They will never mention you must pay an additional fee of $51.00 per night for parking. After you pay cash for your room and parking charges you will see on your next credit card statement charges for the parking garage in the amount of $51.00 which they will say was a tip. When you phone in for a reservation you are required to give a credit card number to hold the room and they will charge what ever they want to it without your permissionand you never have to present the card or signing anything.\n\nReview 13:\nOur trip to New York was cancelled due to the snow. We flew into Chicago with no hotel booked, we were given the Allertons number by another member of BA staff. I'm so gald they did. From the moment I phoned them from the airport nothing was too much trouble. We had 4 adults in one room and did not find it too small at all, in fact the bathroom was very large. The hotel is in the best location for shopping and sight seeing. A short walk to Navy Pier. The hotel is very good value and I would use it again no problem.\n\nReview 14:\nAt first we ask for two beds or king, they said they didn't have any, we went up to the room and the key didn;t work. Down the elevator which are the slowest. The said we could have a king for $30.00 upgrade we agreeded and went to the room.It was a little hot in the room and we turned down the control and went out. We came back and the room was still hot. We call and they sent maintenance he worked on for any hour, and said it would be cooler, it didn;t we had to call again in total they four times and never fixed it. They needed a part they didn't have, over 400 rooms and they don't have the part that controls air temp. We were there 3 days and they would take off the $30.00 up charge for the room per day. Since I booked through Hotwire they couldn't take rooms charges off. My advice don't pick this place\n\nReview 15:\nWe found a great deal but when we read the reviews we were a little apprehensive about staying here. I'm so glad we decided to stick with it because everything exceeded our expectations. The location is beyond perfect!! The staff is very helpful. We read about the small rooms so we decided to get a king suite on the top floor and it was amazing!!! (photos included). We requested a fridge and they brought one up as soon as one was available. I just loved it here!!! I can't wait to go back and try to get the same room. Note: I tried to add more than 3 photos and it won't let me...if you want to see more of the room let me know!\n\nReview 16:\nTiny rooms, rude service, the duty manager tried to rip me off by charging me a no show charge (even though I had been staying at theh hotel on the night in question). I had to call in other staff to verify that I had been there. The restaurant and bar are very very ordinary. The rooms are so small that once you have put your suitcase down there is NO floor space. I moved to the Radisson a couple of doors down as I had to stay one extra night and it was amazingly good value. Cost less. Huge room, huge bathroom and very pleasant. Avoid it. There are many better alternatives.\n\nReview 17:\nI am currently sitting on the bed nursing bruises and my luggage because their Petit room is WAY too tiny to house it on the floor. I am on the verge of smashing out the windows in order to prevent a claustaphobia attack from happening so miniscule is this room. I cannot even walk around the bed without banging into the fixtures and the bathroom is so narrow my kness touch the opposite wall when I'm on the toilet.How ridiculous...AVOID!\n\nReview 18:\nThey appear to be throwing out the old beds, wallcoverings and desks. They should continue with the management! The official hotel website did not indicate the hotel was under construction. The rooms have been updated, but do not include irons, coffee maker, mini-bar or buckets to acquire ice. When I addressed several of my concerns, particularly around requesting ice, 3 times, the management was only interested in getting me off the phone. Trying to reach management via phone took me 30 minutes and 4 attempts. The fitness room is currently not operational, although, ask any staff member and they will tell you otherwise. I tried to dine in the restaurant, but they did not offer dinner after 9 pm. When I informed them that it was 8:50, they did take my order, but they reported being out of two types of beer and three types of entrees. I ended up going elsewhere to eat. Be prepared to come to this hotel with plenty of patience and expectations low.\n\nReview 19:\nWe did not know what to expect for the reasonable price we paid. Would it be a dump? As it turns out, the rooms were impeccably decorated - though quite small. The location could not be beat. Right in the heart of the Magnificent Mile - walking distance to many attractions. The breakfast at the hotel was quite expensive, but there is a lovely irish pub called The Elephant and Castle right on the corner which has a plentiful and reasonably-priced breakfast.. We traveled with our 5 children, and had a lovely stay. Would definitely return there.\n\nReview 20:\nService was prompt and very polite. We got the largest suite they had and because they couldn't upgrade us they gave it to us for the price of a deluxe room. View was amazing, looking over the Mag mile south toward the Tribune building. Lounge was intimate enough for a couple but still felt like an upscale lounge where you could meet with friends. Room service was great and willing to pick up the plates right after we were done. All in all it was a great stay with a pleasant surprise around every corner.\n\nReview 21:\nI picked this hotel for it's location and price, for a group of 8. It could not have turned out better. The location just off the middle of Michigan Avenue was perfect; we could walk to great shopping and restaurants. The concierge was outstanding with helpful advice for all our random questions. The rooms were great, has a good fitness center, fun bar. It was a great value in all respects.\n\nReview 22:\nMy boyfriend and I stayed here for a short weekend getaway last month. The hotel is beautiful... a perfect mix of vintage charm and modern convenience. The rooms, as noted in other reviews, are on the small side - but this really wasn't a concern for us as we spent most of our time out enjoying the city. Hotel staff was top-notch - very friendly and accommodating. The hotel is situated right on Michigan Avenue - location could not have been better for us. We were in walking distance of everything we could possibly need and more. You just can't beat the value and quality of this hotel... we would definitely stay again next time we visit!\n\nReview 23:\nWe visited in April and although the room we had was a touch smaller than we might have hoped it was a beautiful hotel and the service was excellent. I thoroughly enjoyed my time in Chicago and the hotel was a great base. It was a REALLY good price and a superb location.\n\nReview 24:\nWe've always wanted to visit Chicago and booked a 4 night stay through Travelocity. On your site, I had read reviews on this hotel and decided to try it out. We stayed in a Junior Suite , which was very spacious and comfortible. The entire staff was very helpful in providing us with good advise on transportation around town. I would definitely stay here again. If you are sensitive to mosquitoes, do not open the window. We wanted some fresh air and found that mosquitoes abound at this time of the year. I mentioned this to the staff and they immediately sent housekeeping to spray the window area. The Allerton is perfectly situated on the Mircle Mile and close to the El train, buses, and cabs. It's quite easy to take the Blue Line train from O'Hara airport to Clark and catch a cab to the hotel. We also bought a 3 day transit pass and explored the city easily.\n\nReview 25:\nWe upgraded to a 2 room suite. Kids thought it was great. Had a great view of Michigan Avenue with the holiday lights. One night, brought back a deep dish pizza from Gino's East and ate in the main room with the kids and watched TV. Very relaxing. All of the staff was very friendly. Would have been nice to have a coffee maker in the room. The location was perfect. One block to Crate & Barrel, 2 blocks from Macy's, 3 blocks from Water Tower Place. We visit Chicago at least once per year and have stayed at several hotels. This hotel was as clean as any, with the staff as friendly as any that we have stayed at. Staying on Michigan Avenue can be noisy. Location of hotel offsets the street noise.\n\nReview 26:\nStayed one night on a business trip because most everything else was booked. Had a queen room at $199. It was TINY -- barely enough room to walk around the bed, and there was no way two people couild have used that room. Bed was comfortable but the plumbing was noisy all night long. Bathroom was roomy and well lighted -- quite nice. Only one chair, a straight back desk chair. Hi speed internet at $9.95/day. No newspaper in the morning, front desk was courteous but understaffed -- never more than one person on duty to handel checkins/checkouts, andswer phone, etc.\n\nReview 27:\nWith apologies to some of the other reviewers, if you don't love the beautiful Allerton Hotel you have no soul. Sure, some rooms are small (we put in for an upgrade but it didn't happen) and the two-floor lobby arrangement is a little strange and inconvenient, but that's all part of the charm of an historic hotel, and unless you're traveling with your son Pantagruel there's plenty of room for you. Certainly there are a few things they could improve: room internet could be free (as it is in the lobby), valet parking could be cheaper (but even the self-park down the street is $36/day), they could re-open the Tip-Top Tap. Other than that, I can't think of anything I'd change. I will stay here every time I can afford to.\n\nReview 28:\nAllerton is an older hotel with a great location in Chicago. It was refurbished but the rooms are small. Amenities are few - showercaps not provided. Staff is not that helpful - arrived with 4 bags in a taxi and the bellman told us where to go but did not even offer to take the bags. Lost my reservation but I got a room anyway. Lobby is on third floor, entrance on first, have to take an elevator to get in or out. Room is clean, bathroom is fine, bed is a little small. No minibar or safe in room. Basically, if you are not paying too much, its an OK hotel. I would not spend more than $150 a night for this hotel.\n\nReview 29:\nRooms very well decorated and we were upgraded to a suite but there was no coffeemaker, minibar, bottled water or microwave. Doorbell to our room rang every few hours all night also fan in bathroom VERY loud and could not be shut off, did not get much sleep the two nights we were there! Staff very nice and friendly which was one of the few good points.\n\nReview 30:\nThis hotel was perfectly located. We walked to shopping, restaurants, the Navy Pier, Museums and the Beach. The staff was friendly and helpful. The room was clean and efficiently laid out. Yes, the room was smaller than what we have normally come to expect, but this hotel has more of a boutique feel. The decor is kinda funky. This hotel has character! We enjoyed it and would stay here again.\n\nReview 31:\nGreat location. The rooms are small and the hotel itself is stylishly decorated. There are some cleanliness and room maintenance issues that need to be addressed. Overall I was satisfied and would stay here again.\n\nReview 32:\nOn check in we specifically requested a room away from the elevator banks. We checked in early so there we still many rooms to choose from. When we went to sleep it sounded like a snow plow was operating in our room - we realized it was the service elevator. This went on the entire night. It turned out that our room and the bed were on a common wall to the back side of the service elevator. It was too late to change rooms. It was the worst night I have ever spent in a hotel room.\n\nReview 33:\nThree friends recently stayed at the Allerton for fun. The other reviewers are right on the mark when they say the location is great - right in the middle of everything. We were able to walk almost everywhere we wanted to go. The metro is close too. We took advantage of the upgrade opportunity we received in advance. For just a few dollars more, we were able to get a small suite. It was the perfect size for three people. Two nice sized rooms, with a sleeper sofa and 2 queen sized beds. Even though they knew that 3 of us would be staying in the room, we consistently were given only enough towels for 2, and there were no linens on the pull-out sofa. But we called housekeeping, and what we needed was delivered very quickly. So it wasn't a big deal. And I don't know what elevators one of the previous reviewers was taking, but we were on the 18th floor and breezed right up there every time. And the free wine in the bar from 4:30-5:30 was a special treat! We had a great time at the Allerton. No complaints from this trio of friends!\n\nReview 34:\nI would like to start by saying I have never written a hotel review before; however, I felt like I would be doing other travelers a disservice by not sharing my experience. My initial room was so small I had to go beg the front desk for a room with double beds, their only solution was upgrading me to a single bed suite with a pull out couch (which they charged me an additional 30/night fee for a 4 night stay) and told me to try again the next day to see if I could get into a double room. I tried the following day and then the following day but failed. I was stuck on the 6th floor facing air conditining units out one window and a brick wall out the other. Cell phone service was almost nonexistent due to this. The sink in the bathroom had cracks, the carpet smelt and the bed didnt sleep much better than the couch. I booked this hotel thru Priceline's name your own price which had this hotel classified as a 4 star, I'd say it's more closer to a 2.5 after staying 4 nights.\n\nReview 35:\nI stayed at the Allerton for Valentine's day weekend 09'. I must say it was a very nice hotel. Although small, staff was very friendly and accomodating. We originally booked a; I believe they refer to it as a \"mini\" room.. (dont quote me) but they upgraded us free of charge to a normal size king bedroom. The hotel is located in a GREAT location! Michigan Ave. Shoppers paradise. Nice restaurant, nice staff, nice room service. reasonable price for a short notice trip.. (booked with orbitz.com) Would stay here again, would reccomend.\n\nReview 36:\nIn keeping with other reviews, we did not receive the room we were promised: a deluxe king with a water tower view. Instead, we had a bed that was as wide as a king but extra short (perhaps a queen turned sideways?). Better yet, our \"water tower view\" was a view of the LOUD heating and ventilation system in a side alley (see picts). To cap off the cave-like aesthetics, the ceiling of the interior half of the room was so low that I could place my hands flat against it (I\u00e2\u20ac\u2122m 5\u00e2\u20ac\u21224).What ticked me off the most, however, was the snitty way the Allerton staff dealt with us: we were treated as if we\u00e2\u20ac\u2122d wandered uninvited into someone\u00e2\u20ac\u2122s home and refused to leave. On the upside, this is an incredible well-located hotel. Then again, so are a plethora of others.\n\nReview 37:\nGreat location within walking distance of many attractions, store, Trader Joe's etc. The standard room was much smaller than it appeared in pictures but kept nice and clean. Beautiful lobby and friendly people. They put the coffee away super early so make sure you're up by 9 if you want some! Unfortunately you can't keep any leftovers- they have a fridge filled with expensive drinks and you get fined a \"restocking\" fee if they find out you've stored anything else in the fridge. Nice bed, comfortable chairs in room. Nice cozy room for a couple. The bell hops and valet people were sooo nice. They gave us change, directions and advice on good places to eat. They don't have maps available in the lobby so make sure to get one ahead of time somewhere else. They let us check in about 6 hours before normal check in time! All over good experience, they just have a few little things to work on\n\nReview 38:\nI stayed there 2 times and both of them was excelent. The rooms are cleans and it has everything as a good hotel should have. The location is perfect, its over Michigan Av. The only thing i didnt like it was the small windows all over the hotel: in the room and over the lobby. Thats why is a little bit dark, but its ok. I would came back.\n\nReview 39:\nWe arrived at 5:25 pm on a Friday night (check-in starts at 3:00). We were informed our room (2 beds non-smoking) was not ready yet, but they offered us either a smoking room with 2 beds or a non-smoking room with a king sized bed. We asked how long it would take until it was ready and they called housekeeping. 30 minutes later we still didn't have an answer. An hour went by and the room was still not ready. We offered to go up and either check the room ourselves to see if it was done or clean it ourselves. Long story short: we got in our room 2 hours after we arrived (4.5 hours after check-in begins). We were not charged the upgrade fee for having 2 beds, and they gave us a certificate for 2 free breakfasts. Then we get to the room and it's tiny...I guess we should've taken the room with the king-sized bed, but who knew. Overall, the location is great and the hotel is beautiful, but the room we got was tiny and there seems to be a bit of a communication break-down between the front desk and housekeeping.\n\nReview 40:\nStayed at the Alleron while interviewing in Chicago for 2 nights. First off, they charge $10.00 per day for internet unless you want to go down to the small lobby for free internet where there is next to no work space. I could install my own router and pay for a month of internet service for cheaper than the Allerton charges. In addition, I will echo what others have said, the rooms are tiny, I was placed directly across from the elevator (not even 3 ft away from it) and heard people coming and going all night along with the ding of the elevator. To add to it, TWO of the glasses in the room had lipstick stains on them when I checked in. In summary, while the Allerton has a good location, there are cheaper, cleaner hotels in the area with FREE internet ( and not just in the lobby) where you will probably get a better night's sleep.\n\nReview 41:\nIdeal location and staff was courteous and helpful. Everything is within walking distance. Concierge was great and helped us book a boat tour and find tickets to the Dodger vs Cubs game. We found a great pub about two blocks away and there are several great restaurants nearby. The room was small, but the comfortable bed and pillows made up for the lack of space. Got a great deal on Priceline - 4 night plus airfare for $780 for two people. Loved my stay and would definitely stay there again.\n\nReview 42:\nI love modern hotels. This is definitely one. The location is ideal if you want to enjoy downtown Chicago for a few days. My stay was nice, however the weekend I visited the hotel was solid booked so there were a number of people being serviced in the lobby during check-in and check-out and during check-in there were only two receptionists. I would have enjoyed my stay better if the person who occupied the room prior to my stay did not smoke in their room, however the hotel did accommodate my compliant and quickly resolved the smell in my room (offered to move me to another room, but the hotel was booked). The room service was definitely quicker than the estimated wait which was great. The day I checked out my train did not leave until the evening and having my luggage being stored for free all day was a great plus. This is definitely a hotel I will stay at again when visiting Chicago.\n\nReview 43:\nI booked a two-night stay for March. Was referred to revenue manager to discuss bill discrepancies, but repeated calls were not returned.\n\nReview 44:\nI always do my homework when it comes to booking hotels. After reading a mix of good and bad reviews on this hotel I booked anyway, because I couldnt beat the price. $150 night. And after spending 3nights there I have no complaints! Checking in went smoothly, staff friendly. Room was clean, fresh and suprisingly lots of room! The bathroom was small, but clean. Great location, we always walk everywhere. I would absolutely stay here again!\n\nReview 45:\nThe location is great but I just hated the tiny rooms, although they were very clean. There is no room for anything. The only space to store my suitcase meant I had to jump over it to even open the door. The mini-bar is one of those horrible digital affairs warning you that there will be a $25 'cleaning fee' if used to store your own stuff. There is a large walk in shower but no bath. My room faced Michigan Ave and was noisy day and night. Worst of all, the temperature control in the room is fixed on permanently, no way of turning off, and the room never warmed up. I was cold and sniffly the whole time I was there. Never again.\n\nReview 46:\nWe requested two double beds. When we checked in we were given a double bed and pull out couch and were told this was all they had. We went out for the evening and when we returned we found that the pull out couch was not made up. At 3 a.m. we were not calling housekeeping.\n\nReview 47:\nThis hotel was built in another era and although refurbished, retains its old world elegance. Staff were helpful and friendly. The room was on the small side but quite clean and comfortable. This is on the Mile and very convenient for shopping, bars and restaurant and transport. There is a drugstore chain nearby if you need to pick up small items and the Water Tower with great shopping. Even though you have options for eating out in the surrounding streets, the hotel restaurant prices should be more competitive. I recommend this hotel since it is in the middle of the action.and easy to get around.\n\nReview 48:\nThe hotel was ok but I had my corporate laptop stolen by valet. They of course pretended to know nothing about it and even told me that there are \"blind spots\" where the cameras in the garage probably wouldn't see an individual in my car? When I got into my car there was loud Rap music playing that was obviously not being played by me and my wife on the radio when I left them the car. . . unexectable. What gives these people the right to change channels on my radio and steal my possesions when I trust them w/ my keys???!!! I'll leave it up to Chicago PD to check the cameras because I filed my report this morning and someone needs to be held accountable. NEVER valet your car with these criminals if you even want to risk staying at this place.\n\nReview 49:\nThe staff was friendly and helpful. When checking in, the front desk manager (Tracy Hunter) selected 3 other rooms for us to look at because the \"petite room\" wouldn't fit 2 people and our luggage. We got the room through priceline and we've never had a problem with any room until now. Tracy told us there would be an upcharge to change rooms. She also told another group checking in they would be charged more for their room. Other than the experience with Tracy the hotel was nice.\n\nReview 50:\nOne thing I noticed at first was the hotel's design aesthetic. Loved the lobby and the hallways and it reflected on the rooms as well. The rooms were not too big nor small, were extremely clean and has enough amenities to make a week's stay worth it: a couple of TVs, a sofa bed plus your regular bed, L'Occitane bath items, work desk, hair dryer, iron, etc. Bathroom was clean and well-stocked. Our room had a good view of Chicago and when we asked for additional pillows, they responded quickly as well. It made my stay in Chicago better.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31941, "query_start_index": 31943, "query_end_index": 31943, "truncation_seperator": "... 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{"id": "811329", "pid": "811329", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Hotel was openned on December and have problems . First we were a family of 20 , and we asked to have the rooms together !!! some kids with 4, 5 and 6 Years old , and would be nice to have them rooms near !!! I Asked for a suite - we were 4 - 2 adults and 2 children . We arrived afther a fligth of 10 hours and 1 hour of transfer with the kids , and at 00H00 , we have no beds to the kids , i fhoned the reception during 15 mn - nobody answer the . My room was 500m from the reception - i have to went there and ask to put beds for the kids ( They wereslepping ) , afther 45mn beds arrived !!!!!!! Same situation with my frineds !!!! During our stay service was terrible - some times they forget to do the rooms !!!! Very nice beach ,polls and garden - Beautifull , and the weather during our stay was fantastic !!! - Food at the restaurants is acceptable\n\nReview 2:\nAngel at the beach was amazing! My kids fell in love with him and my 8 year old even wanted his phone number when we left. He definately made our vacation better because he took the time to actually get to know us. We stayed in a platinum suite on the Riviera side and Alex at the concierge was great. His replacement when he was not working was horrible and rude. The Miso and steak restaurants were the best. Beds are very hard and the pillows are not the best either. We stayed 2 weeks and we were not tired of it when we left! We will miss you Angel!\n\nReview 3:\nWe just returned from a one week stay at the Princess. Beside the beauty of this resort, the overall experience was terrible. The staff was less than helpful and when we made a request to see a manager -- it was denied!!! You could not get to eat at the restaurant you wanted, no wheelchairs available for my elderly mother, our rooms never services until 5 or 6 PM. DO NOT GO TO THIS RESORT unless you are a kid wanting to drink and get drunk! We paid $65.00 USD for room service for one meal that took 2 hours to deliver. This hotel is not top class.\n\nReview 4:\nWhere to begin all the things that suck at this place... 1) way too big 2) restaurants are on the opposite sides of the resort. Be warned, you cannot go to the restaurants without making a reservation at least a day or 2 in advance. They were not that great anyway. 3) only one tram that runs up and down and is full most of the time. Try walking 1/2 mile with a 5 and 2 year old to get dinner 4) recycled food...if you like to eat the same thing over again in 5 ways. 5) the chairs facing the ocean cost money to rent. otherwise, you'll be sitting on beach chairs facing vendor huts 6) Staff was rude and completely unhelpful. Seems like everyone had an attitude and was unhappy to serve you 7) charge for room service 8) they gave us a room facing the pool, which would have been great but from 2-5 pm, they play games and loud music, where our 2 year old couldn't even take a nap.\n\nReview 5:\nThis was the most amazing place I have ever been to in Mexico. When you walk into the entrance of the hotel, your jaw will drop. Gorgeous hotel, gorgeous beach, awesome food! Would go back over and over again! !\n\nReview 6:\nAnyone reading, listen up. LISTEN UP. This hotel blew me away- I have been to Brazil, Aruba, Bahamas (Atlantis), Puerto Rico- you name it. This hotel was absolutely fantastic- I dont have one bad thing to say about it. The negative reviews are written by snobbish, snide, arrogant people that I probably wouldnt like in my daily life, let alone my vacation. DONT LISTEN TO THEM. The room was gorgeous, definitely go Platinum- so worth it. I watched the sunset from my ocean view balcony room and it was breathtaking. Food, excellent. Drinks always available. So many friendly people to meet and have fun with. My honeymoon was amazing. We will never forget. AND WE WILL BE BACK!\n\nReview 7:\nDidnt even make it out of the lobby area and they are trying to take my money for the 5 days I was supposed to be staying there. Cant talk loud, nor party here otherwise they throw youo out!!! Stay away and definately dont book through bookit.com\n\nReview 8:\nI loved this resort.... It was very clean. Food was great. Room was nice. Service amazing..... There are pleanty of bars and pools at this resort (we definetly didnt use them all) Our favorite bar was the lobby bar (best bar tenders, they will make you any special request you have where some of the other ones are too busy to do that) If you dont like to walk, dont stay here...it is a very large resort (we didnt mind it too much) Off the resort... xel-ha is a must...very beautiful, go snorkelling start at the top of the river and do the whole thing. The people I went with did the seatrek they thought it was great...you get to go under in a \"space type helmet\" and touch the fish and sting rays. COCO BONGO--- GO!!!! If you like to shop Playa del Carmen's 5th Ave is only $13usd from the resort. Never pay full price, its so much fun to haggle with them!!! (and they enjoy it too) Overall we had an amazing time I would definetly stay here again....\n\nReview 9:\nI am not a complainer and usually I like to make the best of things no matter the situation. I did not write a review when I came back but I did email CEO of Princess Hotels with my complaints and never heard a response. Not to mention a few emails to Bookit.com whio totally ignored my comments. They know how to book it but not how to take it. Main complaint- Hotel booked us (4 of us) in a single bed room first night. When I called to explain that 4 people can't sleep in a single bed the front desk said I was in a room with 2 double bed's. Hello? Next day waste of time with them not getting it together with a new room. I had to call and walk (long walk) to the reception approximately many times. Guess what- the room was supposed to be ready at 1:00 we got in the room after 7. There is a big communication problem. I don't like it when an establishment does not service the guests in a respectful manner. Not with all the stars they have. There is more, but enough said. There are better hotels around.\n\nReview 10:\nThis place was very comfortable, the weather was kind of nasty while down this time but the resort is very beautiful and well groomed, the resort is very huge so prepare to do some walking. the buffet was excellent, we didn't try the other restaurants since we spent most of our time in Playa del Carmen. Tip: rent a car because Playa is only 5 mins away and enjoy the city. we stayed in a junior deluxe suite in the middle of the resort near the main pool bar area. lots of entertainment. the beach area needs a little work but it was stormy while we were there so i am sure it is very clean. make sure to ask for wash cloths, the maids tend to forget to leave them.\n\nReview 11:\nStay somewhere else!!!! I have never been treated so rudely by staff as I have been here. The food is only so-so.\n\nReview 12:\nLoved it. Good food, Great Staff and The grounds were Beautiful.\n\nReview 13:\nMy husband and I just wanted a quick get-a-way to relax and have some fun. The only thing we actually enjoyed about this resort was the beach...it was beautiful!!! Most of all the staff had \"mad\" expressions on their faces and we actually had one staff member yell at my husband. The food was horrible. Even the \"reservation\" restaurants were not good at all. In fact, I got sick from something I ate and have been sick for 3 days now. I would never recommend this resort to anyone!!! !\n\nReview 14:\nThe place was fantastic! I have traveled quite a bit and this is in the top 3. The hotel was very clan an spacious. Many restaurants to pick from with great food the only one in my opinion that was alittle week was the french/swiss one. Lots of pools, the drinks were great. I tipped alittle only in my room for the cleaning staff and they fitted the mini bar just the way i asked and left extra towels. I like to scuba dive and by fluk the dive shop right on the beach was great Polan and Peter the divemaster took us to great dive site on there boat right form the beach there prices were very far and even gave us free dives our 2 last days. The spay was very nice and relaxing had 3 massages and my girlfriend loved the full treatments she got. Over all great place food and service.\n\nReview 15:\nDon't go if you like to see the ocean or to eat outside. Don't go if you'd like to be able to feed your child a piece of fruit or a pbj sandwich at 5:00 pm. Read all the reviews and believe the negative ones. I've read them all and they've got it right on. You will have a room facing the ocean only if you are in the platinum suites. Otherwise you will not see it. The food is atrocious. I am satisfied with Golden Corral; this stuff was repetitive and awful. No management appeared to be on site. We were not even provided a list of the amenities or services provided in the resort. All information was gleaned from fellow guests. If you've never been anywhere you might like it. Otherwise you will be disappointed. You can have much better service and experience a better atmosphere for much less money. I would complain directly to the hotel but it's obvious they don't care. And besides what could I get? Money off another stay. No thank you.\n\nReview 16:\nAt first this place was nothing but perfect. Great beach, beautiful grounds, it had it all! But I was there during the explosion and did lose a family member in it. And to be honest they did nothing for us. They never gave us new rooms, wouldnt tell us what was going on NOTHING! They pretended they didnt understand or knew nothing of it. When we got news that we lost our loved one they all of a sudden wanted us out of the lobby and keep the image of there resort. They wouldnt tell us how it happened or anything. It took 2 months to get the truth and it was from CBC. They dont have the proper paper work for their pipelines and could have prevented the gas leak. So for your safty dont even step foot there. The so called \"remodeling\" Is rebuilding where it happened so it can happen again since they have those pipelines there. So save your money and invest in a better place to stay!\n\nReview 17:\nJust returned from another wonderful trip to Mexico (been to Mexico 6 times) and this is our second time staying at the Princess, (we have stayed on both sides). I can not understand how people write negative reviews about this resort. From the time we arrived to the resort we recieved outsanding service from ALL staff members (both trips), food was good (very good compared to other all inclusives we have stayed), the grounds are excellent, and the massages at the Spa wonderful (had two this trip)...only thing lacking a little is nightly entertainment ( and that has improved since our last visit in Sept 2009). And a note about the front desk, we were greeted with a glass of champagne before we even checked in, Vannessa was very nice and pleasant during the check-in process, and while we were checking out she came over to see if we had a good 7 day stay. One final note, we are thinking about going back down in Nov. for a week to see the Jazz festival in Playa Del Carmen, and if we do, we will stay at the Pricess again.\n\nReview 18:\nMy husband and I went here for a \"big\" trip- whcih we only take every 3-4 years. When we arrived, we were really excited and pleased. However, our \"dream\" vacation turned almost instantly to a nightmare. Security Guards are so scary that I never walked to and from our hotel room alone- but made my husband come with me. At one point, we found our mini-fridge was broken, and when we called the front desk, the person who responded told me I'd have to pay her $100 USD for breaking it! When I didn't, and accused her of trying to extract cast from me, she became VERY rude and told me she could \"Call the Policia\" We ended up calling Bookit.com (Who rock), and checking out of the hotel. We took the 1 night penalty for early checkout and went elsewhere (good thing the economy sucks, and there was PLENTY of rooms). Sorry, but if I'm spending thousands on a vacation, I am NOT going to spend it being blackmailed or threatened. Try SECRETS instead!\n\nReview 19:\nThe service was outstanding, gracias Alex. The Acapulco Golden band was the best. The Best Day travel agents were great. Justo the swim up bartender was the most pleasant and fun, gracias to you. Room was clean, activities were fun, The candid photographers were great. The grounds were impeccible. The walks around the resort were casual and slippery at times, just need to be careful. Things get slippery when wet. The food was average and that is why I did not give it excellent, but that was the only reason. Check-in could be better. It was the best second honeymoon ever. Hope to go back again. My husband and I have never been so relaxed.\n\nReview 20:\nI will make this short and sweet. Group of 6 girlfriends went for a long weekend. Rooms were beautiful. Hotel was beautiful. Food was disgusting. Service was TERRIBLE. I was yelled at by their fitness instructor for doing the yoga moves wrong. Actually cursed at and kicked out. Restaurants have zero availablilty. The buffets made us want to barf. If you plan on being drunk the whole time there are a lot of bars. One upside! Other than that don't stay here. I will never go back.\n\nReview 21:\nOne good thing.... the food. It ends there!! We were a large party in the Plat. Club. Waste of money. No butler to be found. Ha d to get my own chair to bring onto the beach. Others had the same complaint. Suites are just rooms and the wireless internet only worked in the bathroom, how charming. Getting a reservation for dinner was supposed to no problem at the time we wanted. Good luck. The workers made no effect to help us with anything.... This is not a place to bring teenagers, as we were told. No activies at night, in fact they are not allowed into the disco at night. They have ID bracelets that prevent them from ordering adult drinks and still were not allowed in. Thank God the weather was beautiful, it was our only savor ....\n\nReview 22:\nFact 1: Big resort, a bit of a walk to the beach (man up) Fact 2: Rooms smell musty, yes but it gets better over time. Fact 3: Food above average (Corona on self-serve tap in the buffet) Fact 4: No stolen articles in our room safe. Fact 5: staff works hard & is super friendly. Fact 6: Drinks plentiful & easy to get (flaming coffee's are highly addictive) Fact: 7: beach a little rocky first 2 feet, then great. Fact 8: Don't let the little things bother you. Enjoy vacations.\n\nReview 23:\nFood is borderline, service o.k., water went off during shower and was off for an hour. Water came back on but shut off a minute later. Water supply line came off the toilet and flooded the room. Most rooms stink anyways, but this was worse. Couldn't get a new room. Stopped makin blended drinks at 5:20p.m. when the bar at thepool is suppose to stay opened til 6:00 p.m. Half of our party of 10 got sick from the food. Buffet food was slow to be replentished and sometimes not at all. Head of the concierge was of no help at all, didn't see that stuff as much of a problem. Wanted to comp us a Japanese dinner that was $25 per head extra @ 9:00 p.m. Totally unacceptable for a 5 star resort, wouldn\"t even comp massages after all the problems...this was the first hotel I ever voiced a complaint. We never complain but, this was just too much. Wouldn\"t stay there for free again!!! !\n\nReview 24:\nMy brother and I stayed at this resort from Dec 24th - Dec 29th, 2011... Are passports were stolen from the safe in our room, we know this to be a fact... I have learned that staff members have an \"emergency code\" to unlock the safes in case the guest forget theirs. We were not allowed to board our flight and had to book another hotel and spend hundreds of dollars in cabs, hotels, government fees, police reports, passport photos, arrange flights, etc. I only wish I had found this site and other info on the internet before booking my trip as I would have learned that this hotel has a reputation for this exact issue. Please search for your self and see! STAY AWAY!\n\nReview 25:\nI also agree that the grounds and pools are well maintained. Then it goes down from there. Front staff not helpful what so ever and no personality. We checked into our room and there where crumbs in the bed. It took them seven hours to get us water bottles that were suppose to be included. The buffet was so so. It is also very hard to get dinner reservations and most of the time the resturants were not even filled but the resturant staff would not seat you. Also some of our party got food poinsing. I would pick a different resort also especially if you have teenagers there were no activiies for them.\n\nReview 26:\nexcelent service, the rooms are newly renovated, everything works and it is excelent if you travel with kids ...there are many pools...drinkds and food are super good. The location is exelent. And the entertainment at night is more than what you bargain for. The whole hotel is very well organize, we would go back to the same hotel...my kids, huband and I loved it...make sure you make reservations for the diferent restaurants in advance, they get full very quickly my favorite was the Spanish and the Oriental...but even the buffet is good...I have nothing but good memories....\n\nReview 27:\nThe Sunset Princess is very beautiful but we had a very bad experience right from the beginning. The mosquitos were bad and I mean bad. We complained, so they came to spray our room. There is such poor lighting in the lobby area that I fell in the water around one of the marble structures. The structure itself is black and the floor is black so it was hard to see there was a drop surrounding it with water in it. There is no lighting whatsoever to warn you of the drop. It is not a Senior Citizen Friendly place. There is too much walking expecially getting to the beach which was a mile. The beach is not the best because of the rocks that you don't see till you're in the water. We've been to quite a few resorts and this one was the worst.\n\nReview 28:\nIn a minute. Been to many places in the area. For the price we paid, we got a real bargain. The grounds were beautifu, the room were very clean, food was just as good as any other all-inclusive. Read so many negative reviews, glad I didn't pay much attention. As far as the leaky shower, if you just move the bath mat a little it catches the water. Can't believe people would actually give a resort a bad review because of a little water on the floor. The staff really tried hard to make you comfortable and keep you happy. If you booked the GSP, go and enjoy. It was great!\n\nReview 29:\nI have planned a wedding at this resort for April. And when I emailed my wedding planner to confirm a few things today, I found out that they have given our reception venue away to a couple that has paid more and paid in full. I offered to pay for our wedding in full in Nov. 2009 and our wedding planner told us that there was no need and she would send us the final contract closer to our wedding date. So now I have 35 people coming to this resort to come to our wedding with no where to have a wedding reception. Obviously this resort is a money grabbing organization with no sense of customer service. I am thoroughly disappointed with this resort, and wish that I could get our of going here as if this is the type of service that I can expect, I do not want to go and take 35 people with me. Thanks to the Grand Sunset Princess and Patricia my wedding planner for ruining what should have been the best day of our lives!\n\nReview 30:\nWHAT A NIGHTMARE!!! We came here for my brother's wedding and it was a complete disaster!! I have been on numerous vacations to numerous destinations ranging from 3-5 star and I am not one to complain about much. However, for me service is number one and this resort had absolutely NONE of it!!! It was unwelcoming, unpleasant, and above all unsafe. The staff was disgruntled and insincere and the security were absolutely not there for your safety, but the complete opposite. Our party was threatened, physically and verbally assaulted, belittled and almost scammed out of a lot of money. The staff at this resort are absolute crooks and try finding someone you can actually communicate with, it's impossible. Apart from the tragic incident that occurred about a week ago, this resort is an absolute disgrace and should be shut down immediately!! !\n\nReview 31:\nI have been with my family at the resort for the Christmas. It was one of the magnificent resorts I have ever been, the resort was quite full but you could have found your self a space very easily. We didn\u2019t faced line up\u2019s anywhere and we were amaze to see the Mexican efficiency. (Everything was ticking like a Swiss clock!) The food collection was unbelievable and the Christmas buffet was above and behind our expectations. Well done to the resort management.\n\nReview 32:\nThe resort is beautiful, but still under construction. The staff is courtious, but most do not speak English!! The check-in was INCREDIBLY slow, and we waited for an hour in line just to check in. Then we were given our room number, and sent on our own to find our room. The resort is huge, and we had a hard time finding the room on our own. I became VERY ill while staying there requiring a 4 day stay in the hospital for a probable food born illness. I did eat at other resorts, so I can't really pin it on the Sunset Princess, but my vacation was ruined!! The hotel doctor was great and did his best to help us through this, but this was not a cheap episode . All in all, the resort is too big, requiring about a 1/2 mile walk from the rooms to get to the beach. The pools, etc are beautiful, but this resort definely lacks the personal touch.\n\nReview 33:\nThe beach is beautiful. The staff are friendly. You can sign up for a speciality restaurant as often as you want. The hotel grounds are huge. If you are lazy an don't enjoy a walk then this might not be for you. But comeon, you can get anywhere in 10 minutes and you are walking in paradise. Even the entertainment is better than average.\n\nReview 34:\n5 star resort was beautiful - great food, pools and beach. Perfect except for the bed bugs. We told management that we had bites and they said that they would spray. They did - and for the other 3 nights we experienced bites. Got back home and found out that we had bites from bed bugs. To shake out clothes and kill with heat from the dryer. Use an anti itch cream. They will go away in about 2 weeks. Would not go back. We've been to many all inclusives - but this is where we experienced BED BUGS for the very first time.\n\nReview 35:\nthe grounds of this hotel are beautiful but the food was HORRIBLE. The staff was terrible, rude and really just didnt care to help if you had a problem. we were scammed big time by Sunwing and all the Manager of the hotel had to say to me was \"this is your problem, not mine\" The manager got very agitated and borderline violent as he raised his hand at me.... We booked and paid for 8 nights but we were only accomodated for 6.5. To be honest the general attitude of the admin there is pretty much \"well you paid, we got your money thats all we care about\" At one point we really felt trapped there like we had to abide by their rules and had no say on anything and complaining was a HUGE waste of time. All I am saying is, when you go on vacation you want to be treated well and enjoy yourselves, going here will be a HUGE dissapointment. If you choose to go you will regret it... trust me. As for SUNWING, they are THE WORST and need to be brought down they are thieves and scammers!\n\nReview 36:\nI read a ton of reviews so I will try to keep this short & sweet! Our trip was from April 18-April 25. Check in - very nice smooth - room ready at 2:00 pm no problem Room - King Bed Riviera Platinum Ocean view with roll away bed for 9 year old. Bed came in 5 minutes. Platinum lobby is great with snacks around the clock & drinks whenever you want. Platinum pool was terrific, clean, not too salty, just perfect. Room service is great - came in 40 min. Food - okay - not terrific, but the a la cartes were good - loved Miso the best, but didn't try Seafood or Italian. Also with Platinum you can order off menus for breakfast & lunch. Service - always good, never a problem, tipping is appreciated. Shows - a little cheesy, but entertaining Mini bar - filled up twice tipped both times & had enough for the week. All in all Platinum definitely made this trip a whole lot better for us - with the snacks, room service & private pool. Also, we loved being close to the beach. Kids club - great, the people were really nice\n\nReview 37:\nWe just got back from a week at the Grand Sunset and overall I was disappointed with the experience. Food, service and drinks where biggest complaints. On the positive side, the beach is great and the weather was wonderful. the grounds are nice for walking and running. Pools are nice but not connected and looking a little old. On the negitive side, the food was bad: the buffets never changed, other resturants had cold dishes that were meant to be hot, little seafood, and very disappointing mexican food (which is shocking given the resort is in Mexico!). Service was not great and I had an overall sense that the resort really did not care about visitors because they knew that they would be gone soon. The gym had some cardio equipment but almost nothing if you're looking to workout. Overall, there are many other choices in Mexico and I'd recommend if you're looking for a great vacation, try somewhere else.\n\nReview 38:\nI spent the week of February 18th at the Grand Sunset Princess. Place is remarkable! Brand new and it's obvious that they didn't skimp. It's a massive resort (almost 1400 rooms) so if you're looking for a more intimate vacation experience, this isn't it. Rooms were great. I've seen complaints about the showers flooding - wasn't my experience. Beautiful grounds - eight different pools! The beach was also really nice. There were large rocks in the shallows but they were easily avoidable. Would recommend wearing water shoes, though. Food was very good - not a tremendous amount of variety but consistently very good. Try the fresh squeezed beet juice! Decent fitness center - you can get a reasonable workout but the consistent gym rats will need to look elsewhere. Overall a very positive experience and I would highly recommend.\n\nReview 39:\nBest vacation ever, would have stayed one extra week, one week not long enough. People were nice, food was good, a lot of selection. For a few hundred dollars worth to go platinum. Recommand to everybody. Will definitly go again.\n\nReview 40:\nI recently spent a long weekend at the grand sunset princess and it was the worst vacation ever. The resort is amazingly clean and the wait staff is excellent. That is the only good things I can say about this resort. The management does not care if you enjoy your stay and will do nothing to help out. The most surprising thing was the lack of safety. The floors are extremely slippery and I watched several people suffer nasty falls. I myself was injured due to their negligence and management did not care and tried to blame me and charge me for what happened. It was absolutely the worst vacation I have ever been on and wish I had stayed home! Not only do I not recommend this resort, I strongly recommend going elsewhere!\n\nReview 41:\nThis resort is absolutely beautiful! When we stayed we had a Platinum room and would highly recommend this. You get your own pool area so you can switch it up from the main pool if you want something more relaxing and quiet. The room was amazing and incredibly clean. There is a lot to do at night too! We never got bored! We are going back!\n\nReview 42:\nWe booked 3 excursions thru the Sunwing excursion desk. First 2 excursions lived up to what we paid for. The 3rd one did not. It was horseback riding and was to be about a 3-4 hour excursion which included horseback riding for a little over an hour, use of ATV's and then a snorkelling activity. Cost was 70.00 per person. All we got was a 45 min. horseback riding trip and then right back to the hotel. We reported this to our sunwing rep. They investigated and reported back to us that they would no longer have this company offer excursions to their guests, but no refund to us!! Not even a partial refund! !We would have been happy with that since we did go horseback riding. Make sure you are clear what your excursion includes and ask the reps ahead of time what they are prepared to do if any problems occur!! This hotel was a great place otherwise and we would recommend it to others.\n\nReview 43:\nThe hotel was great. Sunwing flight times suck and we were delayed three hours going down. Our agent was told we could check in upon arrival, 7am, but the hotel said this was not so and we had to wait until 2pm. Sunwing told him we could! The resort was everything it said it would be. Great food, super clean and the drinks never stopped flowing! Great evening entertainment. 5th Ave was a blast as well! All in all, with the exception of Sunwing, we had a great time! Next time we will fly ourselves down with an Airline and get in and out at decent times....well worth the extra bucks!\n\nReview 44:\nI arrived on July 5 departing on the 12th. We were a party of 8. 4 adults and 4 children. Prior to our arrival we requested 4 rooms and paid for them. Once we arrived we only had 3 rooms. All the rooms were just 1 kings size bed. When we explained the problem Brenda at the front desk said they would send in a roll away bed... however, giving us a different room would not be possible b/c they have more reservation with higher priority. We were there for 4 nights before another room was offered to us. And that's just the beginning of our bad experience...food was poor, drinks were weak, service was mediocre at best, beds were incredibly hard and not comfortable, room service took at least an hour and that's if it came at all. The best part of our stay with Grand Sunset Princess was off the property. When discussing our situation with locals we were told this hotel was Spanish owned company-Go figure. European treatment..only we weren't in Europe!! We will never return to this hotel again..I would gladly pay more then deal with the crap we dealt with. Viva Mexico!\n\nReview 45:\nThis was our second time to the Grand Sunset Princess and it was fabulous! It may not be 5 star US/Canadian standards, but it was superb. The people of Mexico are fantastic and if I had any complaint, it would be the rude French people from Quebec ( there were a lot of them) at the resort, and even if they could speak English, they would not! We went on an excellent excursion \"Adventure tour\" 4x4, zip line and cenote swimming.. Fantastic and worth the $110 US/person for the day that did include lunch and beers.\n\nReview 46:\nThis hotel is awesome from the moment you get there to the moment you leave.\n\nReview 47:\nAmazing resort, lots of pools, marble everywhere, laid out beautifully. Service stunk bad. Had to call every day to get the mini bar stocked, and was told more than once \"They only do that once a day\" I guess the once wasn't us. Rude servers at both the al a carte and buffets. Never fly with Sunwing, too many issues to lift here. We have stayed in many places, in third world countries, and received better service than this \"5 star\" resort.\n\nReview 48:\nI went with my boyfriend and we stood in the villas which are 100% worth the extra money. You have access to a private pool in which you get to meet people from completely different backgrounds. The food is amazing so many different choices. The staff is by far the most friendly. And for the excursion we went snorkeling, that was another amazing experience all in itself! The only thing that i wouldnt suggest is traveling with US Airways not only is the staff extremely unfriendly but we were changing flights and because we had to go through US customs we were almost forced to take the following flight. Other than that A+++\n\nReview 49:\nMy pregnant spouse with two kids was forced to wait over an hour before they let her into room. Didn't offer her water, a towel, or anywhere to sit. The staff are rude and ill-trained and surly (check out other reviews here and elsewhere, they say similar things). TWICE staff touched my pregnant partner. Once, a staff member pretended to push her into the pool (no fooling, a pregnant woman and staff member pretended to push her! ); another staff member rubbed her stomach and said when's it due. Who touches a person they don't know? Who pretends to push a pregnant woman into a pool? Stay away from this hell-hole.\n\nReview 50:\nThis was one of the best trips that we have taken. Our kids loved all the entertainment that was offered they still talk about it. Excellent food, awesome pools. All together we would go back in a heartbeat\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33156, "query_start_index": 33158, "query_end_index": 33158, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 1048, 1614, 2178, 3073, 3296, 3986, 4244, 5211, 6235, 6915, 7041, 7118, 7617, 8417, 9377, 10281, 11327, 12289, 12947, 13442, 14197, 14687, 15584, 16267, 16887, 17481, 18239, 18826, 19766, 20628, 21104, 21964, 22315, 22852, 23851, 24884, 25813, 26659, 26901, 27641, 27995, 28900, 29501, 30591, 31120, 31209, 31665, 32307, 32939]}
{"id": "150841", "pid": "150841", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI am already planning next year's trip! The food was great-the staff wonderful! My daughters and I had a great time, and we WILL go back next year.\n\nReview 2:\nParadise found at Iberostar Bavaro       Arriving in Punta Cana\n\nReview 3:\nVERY Disappointed We have been to the Iberostar Bavaro approximately 15 times in the last few years and we were never disappointed. This trip was the exception. Our arrival was delayed by 1 day due to the airlines so we phoned ahead to make sure the Iberostar would save our rooms and we were assured that would be no problem. When we arrived, Dec. 2, 2007 we were given inferior bungalows. The shower doors were broken and dangerous. . glass doors hanging by a hinge. We requested two new bungalows (side by side - which was our original request)......Subsequently we were provided with two new bungalows - about a block apart. One bungalow was right next to a construction site and every morning we were woken up with banging and machinery which was awful. The view was that of workmen doing construction; I had requested an ocean view - what a joke. I really was looking forward to this particular vacation. . and truly feel cheated; my past experiences were wonderful..... but after this atrocity, I doubt I will return to this establishment.\n\nReview 4:\nLoved it! We booked an all-inclusive trip from AppleVacation.com. It was unbelievable ... the service was excellent, and the food and the drinks were of unbelievable quality. People were singing and dancing while serving our food :D The beach is dreamy ....\n\nReview 5:\nPerfect Vacation from The Sisters Our stay was perfect to say the least. My sister and I have never been so welcomed to any resort. We have been to the Domician 5 times and this by far one of the nicest resorts.Clean and friendly are the 2 highest points. You could literally eat off the floor and everyone was exceptionally friendly. The weather was fantastic and we were certain the perfect trip must have a flaw.....it didn't.Our room was clean, large and bathroom was marble and exceptional. To explain the service, I accidentally got the shower head to fall apart, not such a big deal as we were leaving the next day but without so much as a phone call it was repaired when we returned to our room the same day. Hot showers, beautiful towels and fresh linen.Food was great, try La Sicila it was great. Don't forget the lobster on the beach, Thanks for a really great holiday!\n\nReview 6:\nfood poison Something in their food got me sick.....\n\nReview 7:\nIberostar Dominicana, don't go there Just got back (12 Oct) from the Iberostar Dominicana, Bavaro. We were assured by the travel agent (First Resort) that this hotel was a 5* Prestige hotel (Airtours rating) well, it might well have been, once. Now at best its a 3* with porters. The location, next to a beautiful beach and the gardens and swimming pool are all great. But the rooms are tired and jadded (like me when I got home) The food is absolutely pants, my wife actually lost weight (and she aint fat) on an all inclusive holiday, that can't be right can it? We've been to the Dom Rep before so we knew what to expect, but last time we stayed in a Riu hotel which was superb compared to this place. I know I sound like a moanie old git, and I don't normally make a fuss but this was so bad I just had to say something. Take my advice, go to the Riu next door and be treated like royalty for a couple of weeks. Good luck.\n\nReview 8:\nLoved the BAVARO We just arrived from our trip and want to go back! We have to stay this is one of the best beach vacations we've had and we've had quite a few. Our room was clean and spacious, the food was above average, the property is very well maintained and the staff was wonderful.We would definitely recommend this place! If we have to add a few suggestions: the checkin staff gave us a room next to a building being renovated without realizing it. We had to get transferred to another room which they did immediately. Also, the checkin staff should have access to more staff as the lines get longer. A few times we saw 1 staff member handling a line of more than 10 people. Also, the gym equipment could be upgraded.They might want to add some signs to avoid any liabilities due to walking barefoot. if there was any signs,I did not see them!Otherwise, everything else was wonderful and we would definitely stay at an Iberostar Resort again! P.S. We walked to the Riu Taino next door and were so happy that we stayed at the Iberostar Bavaro - what a big difference!! !\n\nReview 9:\nNice and clean My wife and I went for 5 days, nice rooms, nice area. Not a whole lot of English spoken but who cares, If I wanted to make friends I would have headed to FL, I liked not having people just like me... Anyway, drinks - yes, sometimes not the best (little watered down) , again who cares, get 3 drinks at one time - ask for just a whole glass of rum. Food good - if you don't like one place you can eat at another... you can eat dinner at 3 places if you want.... I never went hungry. What I did not like - beach very nice - Jamacia - more calm, little nicer.... Tips - again poor country a dollar here and there got you better service. I would go back again.... Vacaiton is what you make of it... Nothing wrong with this place very nice and clean... I would go back again and tell others to this is a great place.\n\nReview 10:\nIbero Bavaro. I great place.\n\nReview 11:\nI Definitley Won't Go Back!! The beach was beautiful - the grounds were nice but other than that HUGE disappointment! The drinks were the worst I have ever had anywhere! The food was on the weak side as well, they couldn't of used any less quality anywhere. The rooms were dirty, terrible plumbing. In the future I'll pay for service and good food/drinks .... when it sounds too cheap, IT IS!\n\nReview 12:\nnot worth the money just returned from resort 11/15//03 thru 11/22/03. we travel alot and found the resort to be one of our worst vacations. the food was terrible. you must be very careful about what you eat there. we are in the food business. we saw so many health violations that i couldn't possibly list them all. we talked with several guests while there who were ill from the food. two of which had to seek medical help. the room we had was damp and musty. it was in need of renovation. the grounds, pool, and the beach were all great. the help was ok if you tipped them. overall i would rate this resort a 2 out of 5. not worth the money by no means!!!!!! !\n\nReview 13:\nNot a luxury trip! Spent a week at the Iberostar Bavaro. The facilities were overall fair...room was fine. No clocks and the power went off whenever the room was empty. Pool was fairly dirty. Food was absolutely horrible. We were with a group of nine, and most of us lived on pasta for the entire week. It is very inexpensive, and you definitely get what you pay for. If you are fairly well traveled, you will probably not like this place.\n\nReview 14:\nplease read!!!!! My husband and I just returned from the Dominican. I do not normally write reviews but thought it was time to share some much needed information to those of you travelling to Iberostar Bavaro.I will make this short and sweet!The food in the buffet was ok. just ok. if you plan on eating in any of the restaurants you have to make your reservations for all days there on the day you arrive otherwise you will being eating at the buffet your entire trip!the beach is topless so no surprises when you arrive. I was surprised!I do not suggest you leave the resort!!!!!!!!!! !brush up on your spanish!!!!!!!!!!! my husband is fluent and without him I would have been lost!the air conditioning in the room shuts off when you leave the room. there is a sonsor! also, the fridge shuts off! use a coat hanger and hang a towl or tee shirt from the fan, this will make the sensor think there is someone in the room and keep the ac and fridge running!\n\nReview 15:\nRelaxing  My husbend and I just got back March 3rd. We stayed at the Ibostar Bavaro for a week. I absolutly LOVED it! I highley recomened the resort! I am ready to go back already!\n\nReview 16:\nwonderful!! My wife and I went with another couple for a week ending Jan. 21, 2006. I was one of the nicest trips we've ever had.The pool is huge and clean and there's a deep section where no kids play. However there's a large shallow area and a separate baby's pool. The beach is huge and clean with plenty of lounge chairs and shaded areas. It was very windy at the beach for 5 out of 7 days so a little disappointing but the weather was sunny and warm generally. The staff were fantastic...friendly, kind, helpful, cheerful.All the rooms are junior suites in two storey four- plexes so you have lots of space, always perfectly clean every day with flowers placed all over.The grounds are kept clean and well-groomed at all times.We went to the Japanese and French restaurants and we were happy with both...very good food. The buffet has a lot of variety and very good, especially the poolside eating area. Get a room close to the pool if possible because it's a huge resort.We would all definitely go again.\n\nReview 17:\nNice place, bad food If you like bland food, cheap beer and rude Europeans - this is the place for you.11 of us just returned from a week in DR. The hotel was beautiful, but all of us were disappointed in the food and the drink selection. This is the first Caribbean resort I've stayed at that didn't have blenders behind the bar. Going back to Cozumel next time.\n\nReview 18:\nNo Problems - All Had a Good Time After reading some of the negative comments I was concerned, but turned out needlessly. Just returned from 4 days with wife and two sons ages 19 and 20. We all had a great time. For an all inclusive, the food was good. Rooms were nice and well maintained. Staff was mostly helpful (although sometimes frustratingly slow). Japanese restaurant was particularly good. We were able to eat at specialty restaurants all four nights.\n\nReview 19:\nGreat Honeymoon       Room\n\nReview 20:\nThis place is superior! sunset\n\nReview 21:\nAS PERFECT AS IT GETS! We've been almost everywhere in the Caribbean and must say the beaches here are the best. There is white sand for miles and because the reef is dead there are no shells in the sand. The weather is perfect with hot sun and a cool breeze that makes your day on the beach pure heaven. The food is great and there is something for everyone, no matter how fussy. I do suggest that you take imodium with you. We did have a little trouble, but got over it quickly. I would suggest not eating any dairy, including the ice cream. We took two trips, the safari and the catamaran. The safari was great but the catamaran trip was one I wouldn't take again. It was a long day that ended up on a beach not that much better than our own. Take small bills with you like 10's and 20's. You will be glad you did. I'll make this short by saying we are going back next year without fail. The people, food, grounds, rooms and beaches are perfection. Enjoy!\n\nReview 22:\nBeware of Sankies My family and I have stayed at the Bavaro resort a number of times. The grounds are absolutely beautiful, the rooms and public bathrooms are very clean and well maintained. The food was also very good. We initially loved the animation team and the entertainment they provided during our stays. We actually got pretty close with a couple of the guys. We heard all of the sad stories about their sick mothers, wrecked cars, difficulty providing for their families, broken phones, etc. After doing some research on the internet and talking with other tourists, we soon learned that these folks are big time scam artists. They normally prey on members of the opposite sex. They quickly put the moves on you, ask to maintain contact even after your vacation is over...and once they make that initial contact...let the scamming begin!!! They will make you think they are in love with you and can't think of anything else...Do your research on www.dr1.com and search sankies before you go...and no matter what, don't believe a word they say!!! !\n\nReview 23:\nOk My trip in Iberostar Dominicana was from august 29-7 of september. The people were very polite but the hotel in itself was not the greatest to be a Five star hotel. Actually they say its a five star because it has four facilites and the one thats the actually five star is Iberostar Bavaro . The foods are also not the greatest because mostly every night is the same food.\n\nReview 24:\nBeautiful Grounds! More photos\n\nReview 25:\nBe careful what you eat Ten of us returned from Iberostar, Punta Cana on Feb. 17th after an 8 day stay. I must say the hotel itself was beautiful, and the staff was fabulous (tipping does go a long way), however the food was not the best. The majority of us got sick from the food, bring your Tums and Immodium if you plan on eating. Also bring salt and pepper as the food is quite bland. I was suprised at how rude the Europeans are, maybe it was just because we were American. Anyway, I am glad we went, but do not intend on going back. Bring your own insulated cup/mug too for your drinks/beer, and try to reserve a spot on the beach early. I would also reccomend the four wheeling tour, that was pretty neat/fun. This is a very poor country with a lot of trash everywhere outside the resort, it makes me feel proud to live where I do.\n\nReview 26:\nNice Hotel, Shame About Everything Else!! Flamingos by the lobby bar\n\nReview 27:\nVery Nice Vacation       Sunset at Beach Bar\n\nReview 28:\nWONDERFUL Vacation!!! Walkway to the pool and beach\n\nReview 29:\nInoubliable Bavaro!\n\nReview 30:\nlOVED THE IBEROSTAR BUT The Iberostar is a beautiful hotel The people who worked the desk and the help couldn't do enough for us. However, we were given a room without airconditioning and it took 4 days and a lot of phone calls to fix it. My sisters and their families had the same building and didn't have any problems. The rooms were clean and large. The grounds are beautifully mantained. The food is mediocre. I think people get quantity confused with quality. We went with 4 girls 13 to 22 years. The 13 year old had fun but she was bored at times. They don't have a game room for kids(which I think they desperately need) and they aren't allowed in the disco so this would be a great help. The beach is beautiful and clean. I would recommend this hotel but be aware that a 5 star European hotel isn't the same as a 5 star American style hotel that you might find at another island.\n\nReview 31:\nLoved the Iberostar Bavaro!! peacocks, on the grounds\n\nReview 32:\nIt was Okay We just got back today from a 8 night, 7-day stay at the Iberostar Bavaro. The good stuff: The food was good! I would recommend the speciality restaurants for a change in food and air conditioned environment. The grounds were beautiful and well kept. The best excursion was offered by Apple Vacations The Safari Tour; you get a true view of the Dominican people and culture. Ask for Omarr(tour guide) and Leonardo(the driver). It was a great experience!!!! !The bad stuff: Most of the eating is outside, which was a problem since it was very hot and humid with birds everywhere and bird poop on the chairs and tables. Look before you sit! The rooms were nice to look at, but the air-conditioning in the room was terrible! There was no where to go for cool air on the entire resort! The service is great if you are European or Caucasian American. Black Americans beware, the staff on the resort treat you like 2nd class citizens. They look like you, but they will treat you as if you are the poor.\n\nReview 33:\nGreat, Clean, Beautiful All Inclusive! Fountain in Main Lobby\n\nReview 34:\nIt was a great time!\n\nReview 35:\nBack Again and it Keeps Getting Better!! Cajun Gourmet, Almost there\n\nReview 36:\nWouldn't go back We stayed with a large group for 7 nights. The hotel grounds are beautiful as is the beach. Food was plentiful but just okay. All the children we travelled with at some point had some stomach issues, they did not drink the water, we were told that they should not use the tap water at all, so we brushed teeth with bottled water. The hotel grounds are very large and therefore when you are travelling with children not an easy task to keep an eye. There are no organized activities for children, no pool games, etc. We hardly saw the star friends for the children and they were not accommodating in this fashion. I would not go back and be weary if you are travelling with children, as I feel it was not a children friendly place. The staff was also not that friendly and were not accommodating. I would not go back.\n\nReview 37:\nWedding and fun at the Iberostar Bavaro       beach with a view of flea market in the distance\n\nReview 38:\nNo international beverages We were happy with the Iberostar overall but there were a couple of things that could use improvement. First of all, they advertise international beverages which they DO NOT have. We specifically chose this package through Funjet Vacations because of that. We also complained about this and yes, that is advertised and we were given no compensation either through Funjet or the Iberostar Management. Due to this, we will not book at this hotel again. Also, they advertise 8 or 9 restaurants, but neglect to tell you that a reservation is required. To make this you must stand in line between 8 and 10 am. We mainly had to take what they had available and where. Not much choice.\n\nReview 39:\nWeather was magnificent!!! The hotel and its surrounding areas were gorgeous, with lots of very green foliage and pretty flowers. The food was good, with alot to pick from espically at the buffet. The canteloupe was the absolute best!! !The beach was ample size for the amount of people that stayed during our week Jan 5-12, 2003. Plenty of chairs and room. Very clean there, had room linens changed every day and clean beach towels and chair cushions every day also. The english could have been a little better. All in all it was a wonderful time, would definately go again....\n\nReview 40:\nPoor second to Iberostars in Mexico We just returned from the Iberostar Bavaro having stayed Dec. 17-22, and found it to be a poor example of what Iberostar has to offer. We have visited 5 of the Iberostar resorts in Mexico, and all of them are better than this one. The food is better. The staff is friendlier, and the rooms are nicer. I love staying with Iberostar, but my experience at the Iberostar Bavaro was very disappointing. In fact, I do not plan to ever go back to the Dominican Republic. Period.I was appalled at how rude some of the staff was at Iberostar Bavaro - especially at the lobby bar. Simple requests are ignored whether you speak English or Spanish. Food was fair to poor.Rooms have a musty smell that permeates your clothing and goes home with you.Although the beach is somewhat nicer than the ones in Mexico, they are so crowded that is does not matter.Sorry, but the Dominican Republic makes Mexico look like Switzerland!YOU HAVE BEEN WARNED!\n\nReview 41:\nwonderful holiday Arrived home on the 11th of Feb. We had a great time. We did not take any tours just relaxed. We enoyed the food  the activity at our resort. The Star Friends were alot of fun. Played bingo every day. Walked miles on the beach in bare feet. The grounds at the resort were lovely. Would I go back? Yes when we got home it was -25.\n\nReview 42:\nWonderful Vacation This was a great resort! Traveled to several other all-inclusives in the caribbean and this was by far one of the best. Great weather (even though said it would rain every day) Beautiful beach, landscaping and resort. There was plenty of activities to do for all during the day: volleyball, watergames, horseshoes, bocce ball, pingpong, catamarans, kayaks etc. ALso had one of the most extensive nightly entertainment programs I have seen. Highly recommend it.\n\nReview 43:\nhmmmmmmmmmmmm 5 star? great snorkling right off beach. food is plentiful. Mold in rooms is a problem. You and your clothes will come home with a stench from the rooms. grounds are fantastic. service is good unless a superior is in the same line they will get servedd first. hours of shops are limited. bring a clock or watch. refuse a room with mold. it's hot away from the beach air conditioning is non existent they must use swamp coolers nothing you can do sprays just hide the smell won't fix problem\n\nReview 44:\nawful food We just returned from Punta Cana 2 weeks ago.I have to say the food was awful.There were 11 of us family members and we all got sick and sad to say we still are.The tour had 56 people and 45 of them got ill.If you want to go without eating and take a chance on becoming very ill this is the place to go.\n\nReview 45:\nhated the food hotel was lovely, the pools and grounds were beautiful. the service excellant BUT the food was not up to par. the buffets were too spread out and the food sat outside in weather that was too hot. the specialty restaurants were not very good and the menu was very limited. 3 of 5 people got sick one day- hot day and food sitiing on outside buffet.\n\nReview 46:\nParadise! Let me start out by saying that overall my trip was EXCELLENT. I had the pleasure of staying at the Iberostar Bavaro and the grounds were gorgeous and clean. Staff was SO GREAT....although there was a language barrier at times, most spoke english and were very eager to make you comfortable. I did get married on my vacation and the ceremony outside was GORGEOUS!!! The only thing I would do differently is to have the dinner at a different restaurant. La Ballenna is not the greatest HOWEVER the steak house, the Japanese restaurant and the seafood restaurant were GREAT!! Make reservations to early in your trip to secure yourself a spot. Buffets are also good so don't be impatient when you are not used to the food. It's all good! Rooms were a nice size and always clean. I can't say enough except that I would definitely return to this property.\n\nReview 47:\nNot a five star hotel This is not a five star hotel at all. The food is allright nothing to brag about. You could always find something to eat at the buffet but there is nothing at the resaurants. The hotel rooms are worse then the ones at Motel 6. They have scratches everywhere. The furnature is old and ugly. I have seen five star hotel rooms and there rooms are not five star. They may have one or two good nightly shows but the other ones make you want to sleep. There is nothing to do in the area of Punta Cana except the hotel. The sun is really strong and it is easy to be burned. The hotel service is also not five star. In five star hotels people are always friendly and want to help. Here the front desk people are sometimes rude and rarley smile. When you see some of the other five star hotels in the world such as Atlantis. You really can't compare it to this one. This is no more than a two star hotel. I would not recommend this hotel.\n\nReview 48:\nwatch what you eat!! Try to use cash!!! My husband and i spent our 10 year anniversary. When we arrived the hotel staff was not that friendly. We were not offered a drink, as other guests where. Upon arrival to the room, we thought the room was very nice. The grounds were also beautiful except for the stagnant pond neer the dining room. The second day of our trip, my husband became ill with tourista. I had to cancel reservations to the restaurants. I was told i had to come to the reservation desk to reschedule, they needed a receipt. The third day of our trip, i became ill. Overall the experience was not great. The food was bad. The service ok. Beach was beautiful. When we returned home we were called from our credit card company that there had been fraud like spending on two credit cards. The hotel was where we used these cards. Apparently there is some way you can copy a card, because we did not loose them.\n\nReview 49:\nnice resort, not a big fan of the food This resort was nice but not great. We booked a beach front room but didn't get one, they said they had none avail. cause overbooked. While there for 4 nights we lost power two of the nights, no lights, pitch black. just our hotel, no one elses. There was zero entertainment at night. No big t.v., no music, no shows. Incredibley Boring at night. The dinners were pretty good and the buffets were gross. My friends and fam. will not go back there.\n\nReview 50:\nFor families only       Dessert\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 24605, "query_start_index": 24607, "query_end_index": 24607, "truncation_seperator": "... 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{"id": "93507", "pid": "93507", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nNot a great escape! This hotel is quite amazing - 2000 rooms over 40 floors. The problem is that it feels as though you are staying in a shopping mall. It lacks personal service and the rooms are particularly tired for a hotel of this star rating - the towels particularly were so old, rough and discoloured. There are no mini-bars in the room and the furniture is scratched - the rooms are very dark. We went up to the revolving restaurant at the top of the hotel, which was offering a vast buffet - we didn't taste the food, but the ambiance was more 3* with most people not adhering to the smart dress code. The lobby of the hotel is amassed with people trying to get theatre tickets for Broadway shows and you certainly don't feel relaxed when you get back from a great day in the City. It's too big, too hectic, too many people and lacks a personal touch. Sadly disappointed.\n\nReview 2:\nPerfectly good hotel We stayed here as a last minute valentine get away and had a really nice time. You really cannot beat the location, directly in Times Square. We opted for the cheapest room but requested a high floor and we got the 27th - absolutely fine. Although it stipulated that we would have to pay extra for a Times Square view, we did have a partial one. The hotel's atrium is incredible. The revolving restaurant on the top floor is really nice. Good food, fairly pricey but good quality - much better than most other tacky rotating restuarants around the world. The rooms are fine, we had a twin and it was surprisingly large for central New York. Staff were incredibly helpful, if not a little overbearing for us timid Brits! Only minor gripe is that I think the hotel is fast approaching refurb time - but they can get away with it for now.\n\nReview 3:\nBest hotel in New York City!!! My friends and I stayed at the Marriott Marquis in New York city on June 16, 2004. I travel often and I have stayed in many hotels from around the world. However, this hotel was by far the best hotel I have ever stayed at! First of all the location is unbelievable, it is in the middle of times square. Check in was very smooth and quick! We stayed in room 3522, and WOW what a view!! The room was so clean and newly updated. The bed was so comfortable that I did not want to get out of it! Every one was so nice and helpful. This hotel is a exspensive, but it was so worth it. Spend the extra to stay here and you will not be disapointed. Infact I will never stay at another hotel again if I visit NY. This is the place to stay!\n\nReview 4:\nDissed and Dismissed!!! Make certain you take pictures of your vehicle BEFORE you turn it over to the parking staff. They scratched the back of my daughter's first car, although not brand new with slight damage, and refuse to pay for their damage. Their claims office outright accused us of not knowing the difference of how our car is supposed to look!I may stay at the hotel, but I will never let them handle my car!\n\nReview 5:\nOK but not great - I was surprized I stayed at this hotel two years ago and had a great experience. So, this year when I checked the rates ($500/night) I thought \u9225?well, it\u9225\u6a9a REALLY expensive, but it\u9225\u6a9a worth it.I think this hotel has some renovated and some old rooms. The room I stayed in two years ago had everything new in it. The room this year was old and worn-off. The linens on one of the beds were so worn off \u9225?there was a hole in a sheet. I was really disappointed \u9225?for $500/night it\u9225\u6a9a NOT acceptable.The staff was helpful and apologized, offered me free breakfast to compensate for this inconvenience. But this is suppose to be a high-class hotel and I was genuinely disappointed.The location is hard to beat though.\n\nReview 6:\npick-up the discarded room service carts and trash I have stayed at the Marriott a number of times and for the first time I have been dissatisfied. My first concern is: food service carts left in the hallway for more than 24 hrs, broken glass in the hallway, trash thru-out the hotel. For the amount of money spent for a room I would expect nothing but the best. I must say that the young woman who helped hail a cab and load our luggage was exceptional. I will look for other hotels upon my next visit..\n\nReview 7:\nIn the heart of TImes Square We were there for a conference. Our room was nice and wasn't loud like you would expect being in Times Sqare. The workout center was great. Lots of equipment and you can borrow headphones if you forget yours. Currently the place where you buy the discount tickets for plays is on the street by the Marriott so it does get a little crowded when you walk out and there are tons of people waiting in line and you have to get through them.The hotel was convenient to everything and overall we enjoyed our stay.\n\nReview 8:\nGreat Stay I stayed at the Marriott for 3 days (June 5th to 7th)and it was amazing. The hotel is huge and there is staff everywhere helping you with your needs. The rooms are very big by New York standards. The bed is clean and comfortable.If you are facing the street, you might hear alittle noise si if you are not a heavy sleeper, request a room on the quieter side.I ate at THE VIEW...the restaurant on the top floor that turns and it was very good. I even had room service for breakfast and that was good as well. I paid 499 a night but this hotel usually goes for 299 and it is worth every penny.......no complaints.....\n\nReview 9:\namazing wow! what a great hotel and despite its size everyone was really friendly and helpful.rooms were really big as we had 4 children in one of them.beds were really comfortable. you cant hear any noise at all.breakfast at local deli just across the road was good.also had meal at The View on 48th floor - this was an experience not to be missed.dont worry about what you read about the lift system - its the best in the world - all tall buildings should have it even in england.i will definately go back\n\nReview 10:\nWhats not to love       the famous lifts we could'nt fault them\n\nReview 11:\nSuprisingly good Over the years I have heard not so great things about the Marriott Marquis and so when I was block booked here with some colleagues I wasnt wildly happy. However, rumours are sometimes just that and I must say I was pleasantly suprised. The room cost was favourable to competitors and the experience enjoyable. The rooms are a good size with Sofa, chair and a very comfortable bed. One little niggle and for the second time in a row in new york, my bathroom still had the hair of the previous guest in the bath - but they were very apologetic and it was cleaned again within 10 minutes. I would recommend this for a times square option with space and a good facilities.\n\nReview 12:\nConvention Hell Used a free night here while in NYC and we got what we paid for. Rooms are ho-hum and location is top notch or horrific nightmare depending on what you are looking for. But half the elevators were not working and hotel was packed, which translated into schlepping up and down the stairs in lieu of the 15 minute wait for the elevator. Bell captain indicated that renovations were in progress. Also wasn't too keen that they had one made-to-order chef for 150+ people at a $22 breakfast buffet that touted its made-to-order service. Effective management seemed to be absent. Would never do it again.\n\nReview 13:\nAbsolutely loved this hotel! We had 7 rooms and from the moment we checked in, we couldn't have been happier. We stayed here two nights, post cruise, which meant we arrived at the hotel around 10:00. Only one of our rooms was ready so, at our request, they piled all of our luggage in that one room. All the other rooms were ready by noon. We got this hotel through Priceline, and there was never any mention of that. The front desk was extremely accommodating with room requests and, even though the hotel was full, they managed to get all 7 of our rooms close to each other on the 34th floor.I've seen complaints about the elevators here, but we never had a problem - I think the longest wait was no more than 2 minutes. The hotel is beautiful, the rooms impressive and the staff wonderful. We all walked away saying it was the best hotel we have ever stayed in!\n\nReview 14:\nSpringtime for NYC When I found out we were staying in Times Square, I was extremely concerned. I am not big on tourist traps, and would have preferred to stay uptown. But the Marriott Marquis was top notch. Check in was a breeze, and my room was immaculate and so quiet I forgot we were in NYC.My only real problem with this hotel is the location, as it is not really near anyplace, unless you plan on seeing shows, which we did not. Grabbing a bite to eat was sort of a problem, albeit a minor one, and cabs were extremely plentiful.The bed was far more comfortable than I thought it would be, and the pillows seemed brand new. We did have a little trouble with water finding its way from the shower to the bathroom floor, but otherwise felt completely comfortable moving around barefoot, which is my touchstone for cleanliness.\n\nReview 15:\nNot worth all the hype My trip was booked through American Holidays and it was just a few pounds short of costing me \u62e23000. for myself and my parents. I felt the hotel was very impersonal and definitly not value for money. I felt there was nothing luxurious about this hotel. We went to the encore restaurant in the hotel and left after 20 minutes because no one came to serve us. General impression of the hotel 3 star at best.\n\nReview 16:\nNot worth the money! Stayed here November, 2003---terrible experience. The first morning, I woke up, went to the bathroom and discovered there was no water coming out of the faucet. I called the desk and they informed me they were having an emergency--but told me it would be several hours before the water would be turned back on! The elevators take an extremely long time to arrive during peak periods. Also, there was just far too many people around. It's good for a hotel to be busy, but it seemed like the Marriott was over-crowded and staff had difficulty dealing with it. Not worth the money at all!\n\nReview 17:\nGreat Location Just returned from 3 nights at the Marriott Marquis. This hotel is in a great location! The elevator system was very efficient. The hotel was at capacity but we never waited more than a minute for an elevator. Staff was extremely friendly and helpful. Our room was very spacious on the 45th floor and had a great view of Times Square. As for the TV we had a 40 LCD. This is a very nice hotel but definitely not a luxury property.For breakfast we recommend Junior's directly across the street on 45th. The food was excellent, prices reasonable, and service quick. A good family place for dinner is John's Pizzeria on 44th. We also enjoyed Ellen's Stardust Diner on Broadway at 50th.\n\nReview 18:\na great hotel my wife and i stayed there for the presidents day weekend.had read bad reviews about the elevator system.i wish all hotels had this great system.we never had to wait for an elevator more than2 minutes.the elevator system is state of the art.the rooms are big and clean.the staff was very helpfull and always friendly.the hotel is in a great location,close to the theaters,and great restaurants.the concierge service was a huge help.would highly recommend this hotel.have stayed at other hotels in new york in the past.i will not stay anywhere else but the marquis from this point on.\n\nReview 19:\nFirst Class Stay at the Marriott Marquis Thanks to several tips and suggestions from others on tripadvisor.com, we decided to stay at the Marriott Marquis. From check-in to check-out, our stay at the Marquis was excellent. We stepped out of our cab and were amazed that Times Square was literally right outside the hotel lobby. As soon as we walked in the street-level lobby, a staff member was there to greet us and guide us to check-in. Our room was very nice. The hotel is very busy, but we never had to wait long for an elevator to anywhere in the hotel. The View Lounge was a great spot to enjoy cocktails our first night. A little pricey for drinks, but worth the experience. All in all, a wonderful stay. We will definitely stay there again and would recommend others do the same when visiting NYC.\n\nReview 20:\nFantastic I have just returned from a 2 night stay at the Marriot and I cant rave about it enough. The location is fantastic, right in the thick of it all. The rooms were great i was travelling with my daughter and husband so we had a room with 2 double beds. I opted for a high floor with Times Square view which was amazing when i got the courage to actually look out. We ate in The View resteraunt one night and the food, staff and atmosphere was excellent, definately something you have to see. Whilst there we visited the Empire State Building which is a must, I purchased tickets online before travelling which meant we didnt have to queue. We also did the Skyride which was great fun.\n\nReview 21:\nTerrific Experience We had a wonderful experience!!! The room was clean and very comfortable. Our view was amazing. The concierge was helpful answering questions about local restaurants...she booked our reservations for us. Our train left late and we were able to safely leave our luggage. The location is within walking distance to everything. We will be back!! !\n\nReview 22:\nElevator Choas We attended a convention for four days from July 17 thru the 20. Our first experience on the elevators was we waited for over 20 minutes from the 8th floor which is the check in floor. Then the elevator broke down with 8 of us on it. They got us out within a few minutes fortunately. Very scary first experience to have. Then throughout the convention it was a madhouse trying to get an elevator within 10-15 minutes. People were rushing in when an elevator would open. The elevators were constantly being repaired during our stay. If you are not on a time frame schedule this may work out ok for you. But if you are attending anything fairly important, watch out and be prepared to leave your room at least 30 minutes prior to your event time.\n\nReview 23:\nElegant room, great location, but poor roomservice. The room was great, but the roomservice was very poor. We ordered the Clam Chowder and the Nachos, and they were both really bad. Make sure you do not eat at just any restaurant in Times Square. That is where we had our most expensive and worst tasting meal. Check reviews online for restaurants, and for the same price and/or less, you can have some of the best dining in the world.\n\nReview 24:\nfantastic hotel - pinklady Trinidad Our family had the most memorable trip to nyc last spring, most of which we attribute to this fantastic hotel. Its location is ideal, smack in the middle of Times Square. The rooms were virtually sound proof and the beds were equivalent to sleeping on clouds. There are also many restaurants to choose from and a very friendly staff. The major addiction were those supersonic elevators!\n\nReview 25:\nNice stay at the Marquis Came with a group of about 25 people, had 7 rooms. Rooms very spacious for NYC, clean, and fresh. Beds very comfortable. Arrived around noon, but could only check into 3 of the 7 rooms, the rest of us had to wait until after 3pm. Hotel is very spacious and roomy. Didn't have to wait too long for an elevator, but be careful not to overload the elevators they will get stuck.I would recommend this hotel to other travels but only if you can get a good rate, which we did. Otherwise you're not in tthe hotel long enough to enjoy the extra money you are spending. The location was excellent, within walking distance to so much. Subways are also very close to use for longer distance traveling.\n\nReview 26:\nFab treat! We stayed here in May-05. It was a birthday present from my very lovely friends.Whilst in general I think downtown is a much better location - if you can't stay there then Time Square is just the place to be.The staff were friendly  welcoming, the lifts delightfully scary  I loved the interior. The rooms were clean, cosily welcoming  how can you beat that view - we had a room on the 32nd floor  it was amazing. I almost wanted to sleep in a chair next to the floor to ceiling window.The breakfast was great  the revolving restaurant (amazing view) had fantastic cocktails.However considering the cost (for same time next year the cheapest come up as $379, ) the room itself is nothing special.If you can get a cheap deal or really want to splash out - it's the place to be though...\n\nReview 27:\nThose Elevators I can not believe that anyone could stay at this hotel and have a good experience. There is a m-i-n-i-m-u-m 20 minute wait for an elevator--every time! It completely ruins your entire stay. We too were taken through the service entrance and up the service elevator after expressing our exasperation about the 28 minute wait. The rooms are nice the hotel is great as is the location but who would want to stay there and lose an hour out of each day waiting on elevators and they say this new elevator system is a big improvement over the old one!\n\nReview 28:\nNever Again My daughter and I were very sorry we booked our stay at the Marquis. The hotel had installed elevators that were supposed to be state-of-the-art. Everytime we used the elevator we had in inordinate amount of waiting time. There were times that the hotel staff had to direct guests to the few elevators that were working.The hotel location is fabulous and the rooms most confortable. It is too bad it takes so long (as much as 20 minutes) to get from the lobby to one's room.Also, I just received my credit card statement today and was charged for the room although I had redeemed credit card points for our stay. Now I have that to take care of.\n\nReview 29:\nGreat Hotel My sis and I stayed here for 4 nites from 19th Nov. Can't really fault the place. Room was large and clean. Staff friendly and helpful, esp in the Encore. We only had a long wait once for lifts, but it was Sat nite around 6pm. Seems to be when people are going to shows or returning to hotel from a days shopping. Quicker to use escalators from lobby to ground floor and vice-versa. Hotel is in excellent location. Times Sq Alliance is across street, good place to get info. Sightseeing bus just a block up. This was our 1st time in NY and would stay here again..\n\nReview 30:\nThis must be the worst hotel in New York The level of service here (I write from my very-much run-down room) sets a new low standard. Try calling reception, or the concierge.....50 rings....no answer. Try taking an elevator.......you MAY get one today. The rooms are old and tired. For over $500 a night this is an absolute travesty.\n\nReview 31:\nElevators Not Fixed The elevator problems discussed in earlier posts are certainly NOT fixed. I stayed at the Marquis on the weekend of February 17-20 (30th floor) and frequently had to wait 20-30 minutes for an elevator. Several times the staff had to take us down on the service elevator! Once we even walked down 30 flights of stairs. There was no question it was faster than the elevators.\n\nReview 32:\nsuperb!!!!! There is only one word to describe this hotel and fantastic comes to mind. Staff are excellent, standards are high and the views are breath taking!!!! !lasy year we stayed at the Hudson ( fine if you like to live in a shoe box) this year we needed a little more pampering. I would highly reccommend this hotel.\n\nReview 33:\nElevator system terrible on weekends This hotel was in a terrific location. The staff was pleasant and the rooms were nicely appointed. The elevator system was a bit slow the entire time we were there, but it was absolutely horrendous on the weekends. We were stuck on the 14th floor on Saturday evening for 35 minutes before we could get an elevator. The staff told guests that it was a temporary problem because several of the elevators had just broken down. After reading the reviews that stretch back for a few years, I somehow doubt that was the truth. What is the point of staying in a great location when you can't get off your floor. Also, there were no soda machines on the guest floors, which meant that you had to make a potential hour long round trip just to get to the 8th floor to get a soda. The hotel should either bite the bullet and book fewer rooms or fix the elevator system. It's greedy to take in the profits from unsuspecting travellers when they know that the system cannot possible support the number of gueasts staying in the hotel.\n\nReview 34:\nIt Was Horrible Do not stay at this hotel if you want a stress-free holiday. I wouldn\u9225\u6a9b have believed that elevator service could make or break a vacation\u9225\u6502ut it does. The hotel is two blocks from the St. James Theatre where we had tickets to see the Producers. Our family left a half an hour early because of the elevators, and we still almost didn\u9225\u6a9b make it on time. Our rooms were on the 30th floor, and our adult kids had to walk down to the street level\u9225?0 floors. We \u9225\u6e19lder\u9225?kids in our 50\u9225\u6a9a just waited and waited and waited for a free elevator. It was horrible. One last item: I prepaid the rooms weeks in advance (faxing all the information to them and getting a confirmation) ahead of time because it was a Christmas present for our kids. However, on the last morning of our stay, the hotel presented each individual room a bill (slipping it under their doors). When I called and complained, they really didn't care. Nothing like giving a Christmas gift to our kids with the price tag attached.\n\nReview 35:\nThe elevator problem is Not overblown, it is the Worst Some of the previous reviews stated that the elevator problems were due to be fixed in June of this year. Well, we stayed there this week, and believe me, there were nothing BUT problems. The suite we had on the top floor was fantastic, but we were actually glad to leave and go to another Marriott in a quieter location since we wasted HOURS every day trying to get in and out of the hotel. I would have gladly walked the 45 flights of stairs if I had known that each time I had to get back to my room it would take a minimum of 30 minutes to get an elevator. What's the point of being centrally located if you can't get in and our of your hotel in a timely manner? I would never stay at this hotel again.\n\nReview 36:\nLoved it! Clean and in the middle of Times Square! Serendipity\n\nReview 37:\nExcellent hotel  Steve  Family, UK 16-18 August 2007Great location with our room overlooking Times Square \u9225?a great view out 24hrs a day. Reasonable sized room with usual facilities \u9225?good beds, safe etc. Staff always seemed courteous and attentive. Despite other comments, elevators seemed unnecessarily complex with lots of people waiting for the next one.Good rotating lounge bar at the top which seemed to be reasonably priced despite the location \u9225?I would expect to pay much more in the UK/Europe.Ideally situated hotel \u9225?good restaurants around at reasonable prices due to the level of competition \u9225?good recommendations from the limo driver on the way from the airport\n\nReview 38:\nFantastic location We just returned from a 4 night stay at the Marriott Marquis and were very pleased in all areas. Upon arrival, I requested a room with a good view as this was our first time to New York. The clerk cheerfully gave us a room on the 36th floor overlooking Times Square. The room was plenty spacious and very clean. We had drinks at the bar on the 8th floor and our bartender, Infinie was very friendly and at our request suggested a fantastic local Italian restaurant (Amarone's) which we very much enjoyed. On our last night we went up to the View Lounge to have a drink, but it was in the clouds and there was no view to be had.We ate twice at a restaurant on the 8th floor which was a bit expensive, but it was handy and the food was fairly good. We would return in a heartbeat and will not hesitate to recommend it to friends.\n\nReview 39:\nWonderful location. And about those elevators.... This is THE place to stay if you're in town for Broadway shows, as the location cannot be beat. Hotel itself is very nice, decent-sized rooms, pretty decor. They renovated within the last two years....And yet, the elevator situation is horrible. NOT (as many previous reviews would have you believe) because of repairs, but because they are installing a computer-operated system that assigns you a car based on the floor you requested by punching a number into a keypad in the lobby or on your floor.NOBODY seemed to understand that this is how you request a car. The hotel should have instructions posted everywhere, but they don't. Which is why you get so many people stranded (the car isn't coming unless you specifically call for it).That said, there were still very few cars operating at key times because so many are being switched over to the new system. A hotel employee told us this will all (finally) be done by October.\n\nReview 40:\nBeware the Elevators!\n\nReview 41:\nBest hotel in the world!! Unbelievable stay, we stayed here as the first part of our honeymoon and it was amazing. Without a doubt 3 of the best days of our lives. Firstly the location is amazing, you step out and Times Square just hits you. Everything is fairry close although some areas you would need to get a taxi to but we decided to walk to most of the places especially the great shops which my wife loved (wonder why!!). The service was topnotch, always helpful and respectful throughout our stay and they met all our needs.The restaurants were beautiful too with lots of choice. I'm sure anyone would be spoilt for choice.Visually the hotel is amazing, lifts were fast and eye catching. Room was beautifully decorated and very spacious.All in all can't knock the hotel for anything, amazing hotel in a amazing location\n\nReview 42:\nWhere is the elevator? I stayed at the Marriot last year and had little if any problems with the elevators. This year it took me 35 minutes to get a elevator. I will never stay at this hotel again because of this. One time I got lucky and got a elevator in 15 minutes. Once inside it just went up to 12. Got stuck there for 3 minutes without the door opening then went down again. I got out and waited another 10 minutes for a ride. Other platinum members we were talking to said they waited 50 minutes to get a elevator. There had to be at least 12 elevators. Bring back the old days when you just would go on and punch your floor number and it would take you to your floor . No more. Just hope that the keypad on the 8th floor registered your number. Seriously this hotel will be out of business is this continues.\n\nReview 43:\nLocation, Location, Location       room\n\nReview 44:\nNo Rooms - ----- Service Had reservations, but there were no rooms. They told us they would book us at the Penn, which is a third rate fleabag hotel accross the street from Madison Square Garden, not even in the Times Square Area. The room was like a coffin, filthy. A $300.00 a night hotel offers to put us up in a room in a hotel that costs $89.00 a night. Worse, the hotel lied to us and told us the hotel we were being booked at was a $250.00 a night hotel. Needless to say, we are beyond disappointed with the Mariot corporation.\n\nReview 45:\nWonderful hotel We just got back from four days at this Mariott property. We liked it very much. You couldn't find a better location. We were on the 39th floor and had a wonderful view. The staff was very friendly and helpful. The elevators were great. I wish all large hotels had this system. The room was spacious enough and very clean. I did have a problem at check in and then, after three days I got a call from the front desk stating they needed a credit card to insure payment of incidentals. I had already given them my credit card when I checked in so I had to go to the desk and stand in line again because apparently the girl who checked me in didn't do it correctly. We only have two complaints. #1 The towels are quite rough. #2 We ate at the buffet and the food altough pricy, wasn't much better than at low priced chain buffets. Also the women carving the prime rib bordered on being rude. We'd never eat the buffet again. We enjoyed our stay and will stay there again next time we visit New York.\n\nReview 46:\nFrom bad to worse The only thing this hotel has going for it is its location, right in the middle of Times Square. I was there four nights, two for business and two for pleasure. The accounting staff could not figure out how to charge my company for two nights and me personally for two nights- I kid you not, they messed up something this simple and I am still trying to get the problem sorted out. This was after I spent over an hour while I was there at the hotel trying to explain this simple matter to the front desk staff. A nice manager at the hotel is trying to straighen it all out for me now, but still, this should not have happened.The food at the rooftop restaurant was mediocre and the waiter surly and completely inattentive, even though we were paying a pretty penny for the food. I stayed at this hotel 5 years ago and everything was fine then, but after this most recent visit in January, 2005, I will never stay there again.\n\nReview 47:\nGreat Hotel, what good is it if I Can't get to my room? This was my 4th visit to NYC, Love the City none other like it,This Hotel is beautiful, location can't be beat. But MY GOD ! the ELEVATORS were PAINFUL, ruined my stay, we waited so long to get up to and down from our room, I was stressed at the thought of leaving my room and then to try and get back up, forget about it. We were actually escorted to the back Service area and taken up to our rooms after waiting 25 minutes for an Elevator. Relief, whew finally in my bed, Nope, Wife wanted a cup of Coffee, went down to Starbucks, after 15 minutes finally got down.Back up to my rook right? no way another 15 minute wait, low and beholdI get stuck in the Darn Elevator, 10 minutes, 15 minutes, 25 minutesfinally someone spoke to me on a radio and said he would get me out soon, soon was 25 minutes ago, finally 35 minutes later I am released.NEVER AGAIN, EVER EVER.\n\nReview 48:\nCan't beat the location! I can't imagine staying anywhere else in NYC. The location of this hotel is worth every extra penny. We were able to walk to nearly every tourist destination, b-way show, and being smack dab across the street from the TKTS booth saved us both time and money.\n\nReview 49:\nAbsolutely avoid The View Do not vist the View Lounge at the top of the Marriot Marquis. At one time, this was a nice experience, offering a decent (but not spectacular) look at NYC. Now, expect to pay about $50 for a drink, cover charge and tip for two people. Even by New York standards, that's ridiculous. I could probably even stomach the inflated drink prices and cover charge, but the staff is horribly rude. The dinner and dessert buffet options are also very pricey and very underwhelming. Save some money and spend a much more enlightening time at MoMa or the Observation deck at the NBC building.\n\nReview 50:\nA Big Apple Letdown As a platinum Marriott card holder I expected this hotel and service to be great. It wasn't. It is over sized and makes you feel like you are in Las Vegas (not the good parts), the lift system means long waits and they are often full when they do arrive. The corridors were dirty with bags of rubbish and laundry left for more than 5 hours on most days. Having paid $500+ a night, the view was poor from the room and the window small, the bathroom in poor condition. Some of the staff were excellent thankfully but overall this is not someone I would stay. If you don't stay in many hotels this will be fine, but a seasoned travel will find this place nothing less than annoying and disappointing.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31950, "query_start_index": 31952, "query_end_index": 31952, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 1068, 1936, 2708, 3138, 3878, 4394, 4941, 5579, 6098, 6174, 6873, 7500, 8377, 9220, 9661, 10280, 10989, 11599, 12417, 13121, 13498, 14270, 14718, 15153, 15882, 16691, 17265, 17935, 18523, 18869, 19275, 19610, 20681, 21698, 22472, 22547, 23236, 24095, 25088, 25122, 25962, 26791, 26843, 27390, 28415, 29371, 30307, 30603, 31222]}
{"id": "302109", "pid": "302109", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhat a fantastic hotel. Brilliant location, just off Orchard Road and only a few minutes walk. The room was a Tower Wing Delux which was excellent, lots of room and really well presented. The breakfast was to die for - I have never experience a range of food like it. We also ate in the hotel one night which was also very good. Would def recomment this hotel.\n\nReview 2:\nWe have just returned from spending New Year 2012 at this Shangri-La Hotel. It really was excellent and New Year's Eve was a fantastic experience: great food, great entertainment (fantastic band) and great service. We can really recommend Blu (their restaurant on the top floor) - we had one of the best meals we have EVER had there ... the chef is superb! It's expensive but worth it for a special occasion. The main restaurant is great for breakfast. The staff are all helpful and smiling and the service is good. The hotel is ideally situated just 10 mins walk from the top of Orchard Road, so near enough to walk but far enough away to avoid all the noise. They are currently renovating one of their wings - so it is a little noisy - but this will be finished by May 2012. A great trip to a lovely hotel.\n\nReview 3:\nIt may well have been my fault for choosing to stay in this type of hotel as I am sure I am the wrong target market for them. Anyway, the oppolunce was apparent but entirely distasteful. It appealed to a certain type of traveller with over-priced everything, lots of marble and enourmous chandeliers. The service was 'official' but to me this came accross as a little stuffy. As with the communal areas, the room was luxurious but again lacked any kind of taste. It could have been better even if it was just made to feel more 'homely'. As it was it was just totally inpersonal. On the plus side, it was certainly more luxurious and if your idea of sophistication is marble, chandeliers and 'offical' service then this is a great place to stay.\n\nReview 4:\nDue to flight delay had to cancell room at the hotel. Had travel agent cancell & re book my trip. Unfortunetly the hotel is still trying to chagre me for two nights stay! Even their reservation staff emailed that \"they could not waive the cancellation fee for two nights and that I should contact the airline for reimbursement\". I will never recommend this hotel again, even after staying there several times for business! Their arrogance is unbelievable and not business friendly!!! !\n\nReview 5:\nOur family had a superb time here. Though we spent more time outside shopping, this place was a great place to relax in the evenings. The view of the city is great and the bathrooms were very classy with excellent fittings. The service is very very good and the staff are super friendly and go out of the way to make your stay comfortable. We had absolutely no complaints here.\n\nReview 6:\nTime for a refurb - rooms are starting to look old and tired and for the price better hotels around in Singapore. Had issues on check in but they were sorted easily. Breakfast is over rated and too expensive. Wouldnt go back to stay.\n\nReview 7:\nMy husband and I stayed in Shangri-La hotel for 3 nights, the hotel upgrade us to a Executive Suite, so we tought they were very nice with us to do this but when we were going to sleep we found out that our bed was actually two single beds push together, we were very tired (Singapore was our third stop or country in Asia in two weeks) and we did not tell them anything until the check out., we did not want to put everything in our suitcases once again. The Hotel is beautiful, but while we were walking in Orchand Rd we saw the Marriott Hotel and we wished we have stayed there, The Marriot has a very nice outdoor bar, facing the the Orchand Rd, in the middle of everything, cafes, restaurantes, shops,also just across The Marriot is a bar call Indochine which plays live music everyday, We think that the Marriot has a very location for us...nex time we will stay there. P.S. If you stay in the Shangri-La Hotel check your bed before you unpack your luggage\n\nReview 8:\nmost beautiful rooms ( horizon ), awesome staff, yummy food, huge pool !\n\nReview 9:\nWe have just returned from a wonderful trip to Australia and NZ via Singapore. We stayed at the Shangri La hotel in Singapore which was as good as you can possibly get. The hotel, rooms, food, staff etc. were absolutely incredible. We will certainly return.\n\nReview 10:\nI highly recommend this hotel. It is 10 minutes walk from Orchard Road but is on such a quite street. The hotel is fabulous. We got upgraded to the Valley Wing with free champagne and all the cocktails, snacks and drinks we could have everyday. Also included a really good breakfast. The hotel itself is out of this world. I must also highly praise all the staff as every single person we interacted with was super nice.\n\nReview 11:\nI stayed here for one night while on a stopover. Honestly, I was expecting much more from a Shangri-La hotel...the rooms were a bit old and they look so much better on the website! I was staying in a Garden Wing Deluxe City View Room and instead and all I can see from my balcony was constructions going on...not the kind of view I had hoped for. The balcony was a bit dusty and it looked a little grimy too and I will much rather stay indoors. Service was impeccable although they have a Chinese staff who can't really speak English attend to me when I asked for assistance. Love the room service and the restaurants though.\n\nReview 12:\nStayed in the Garden Wing for three nights. Room in need of modernisation/updating, old TV with sellotaped remote controller but really very comfortable indeed, quiet and easy to sleep in, free Internet, no ice unless you ordered it. Lovely staff as ever in SE Asia. Our only complaint was the chaos that was The Line restaurant. We had one dinner and three (included) breakfasts there. It was noisy with bad acoustics, screaming children and too busy for the overstretched staff. It was also appallingly bad value for dinner when we overpaid for some very bland local cuisine, which was much better for a twentieth of the price at a hawker stall the following day. The BLU restaurant for dinner one night was by contrast quite superb with exceptional food and service and, from the top of the Tower Wing, a stunning outside verandah for coffee.\n\nReview 13:\nI'm writing this from my eighth floor room, unable to rest due to the dawn-to-dusk renovations at the garden wing and pool area. Hammering, welding, grinding, hammer drills. I've been coming here for 15 years on business and liked the calm poolside environment so much I prepaid for a week's vacation with my wife. Big mistake! The letter of apology from the hotel manager Tina Sim, which we found in our room, says the \"refurbishment works will be carried out from 9am to 6 pm\". Actually today (Saturday) it was 08:10 am and drove us from our breakfast. You have been warned!\n\nReview 14:\nWe spent 4 nights here prior to going on the Eastern and Oriental express, it was a perfect start, we stayed in the Valley Wing which was beautiful. The staff were lovely, our room was superb, loved the drinks in the lobby. It was very hot and humid outside and it was like coming back to peaceful haven to walk into the lobby and have cool drinks served. We ate at 3 of the restaurants and enjoyed them all. The pool was another joy after hot sightseeing and I thought the gym was brilliantly equipt! Would certainly stay again, we have stayed at the Kowloon Shangri la several times so knew we would not be disappointed. We found it an easy little walk to and from Orchard road and the MTR station. Highly recommended.\n\nReview 15:\nOk, ,maybe that's a bit harsh, but not for the prices they charge and what you get. We went on our honeymoon on the way back from the Maldives. We arrived after an overnight flight at 6 am jetlagged and wanting to rest. To their credit, they gave us our room straight away. We put up the do-no-disturb sign and fell asleep. Well, maids came in about five different times despite the sign and us telling them not to-and we were on our honeymoon! But that's not the worst of it, our room smelled horribily of mildew, even our pillows. There were ants all over our room, and the entire hotel felt extremely dated. We complained but were told we were in the best section of the hotel-the garden wing-which we just couldn't believe. Also, the food is very ordinary and really overpriced. I've stayed at Shangri-La in Hong Kong and it was extremely nice, not so here. Save your money and stay elsewhere.\n\nReview 16:\nJust how good this hotel is. The Shangri-la in Singapore is a faultless hotel that is hard to describe. From flawless check-in to the enormous breakfast to the stunning rooms, the Shanri-la gets it right in so many areas. Highly recommended...did I mention just how good this hotel is?\n\nReview 17:\nI arrived late at night and was escorted toa huge suite. Breakfast next morning was nothing special, although view was spectacular. Went to business club, three girls on desk, lots of gossip, I requested a hotel limo to take me to a business meeting and it was inferred that I couldn't afford to hire one, andI should take a taxi instead. I was left than happy. Met business guests in business lounge, it took 25 minutes to get a cup of tea. This was repeated in the afternoon with other guests. Happy hour goes for 2 hours however food is not available for that complete period, and the happy hour drinks were only available for one hour. I checked out early and had refreshments in thevairport lounge. The limo to the airport was ridiculously expensive. This hotel sees you coming from a long distance wff\n\nReview 18:\nFrom start to finish, my short stay at the Shangri-La was an excellent one. No sooner had we walked through the door than we were offered a refreshing glass of sparkling wine whilst we checked in. Check in itself took no time at all and staff were extremely ammenable when it came to our requested room upgrade. Breakfast was superb, with lots of choice, the rooms well appointed and large and the hotel gym and pool were simply stunning. Singapore was a fantastic place, my lasting impression of which will be my stay at this hotel. Thoroughly recommended!\n\nReview 19:\nI have long been a fan of Shangri-la hotels, and by far the Singapore Shangri-la is the flag ship hotel for the chain. I normally stay in the Valley Wing, which as previous reviews have stated is amazing for service and quality. For my work I normally book up to six months in advance, so as per my normal arrangements I booked the Shangri-la. For a hotel of its quality and reputation, I was surprised to learn that for the upcoming F1 race, the normal room rate of 700Singapore dollars was now 2000Singapore dollars PER NIGHT. Yes a 280+% increase. While I understand that all hotels add a percentage for any new or major event, I would have to question this hotels ethics on this on\u2026\n\nReview 20:\nWe stayed for 3 nights in the Valley Wing. What a fabulous part of a great hotel. It has its own lobby, free champagne bar and absolutely fantastic service - an amazing USP. The impressive lobby with the chic and elegant relaxing areas have superb and friendly staff. The breakfast is served in the sumptuous Summit Room. The comfortable seating areas are serviced all day with snacks, nibbles and canpes with free flowing champagne or what ever else you want. The room was enormous with a carpet thick enough to sleep on. Big bathroom with nice toiletries and extras. Lovely turn down service with scrummy chocolates each night. A truely wonderful stay.\n\nReview 21:\nMe and my wife have just returned from our honeymoon where we spent the first 5 nights in the garden wing of the Shangri La hotel in Singapore. I had used trip advisor to choose this hotel and was I am pleased to say that this hotel lived up to the hype in all respects. From check in through to exit this hotel was a dream and the rooms, breakfasts and blue bar were truly something to behold. Cannot recommend this place highly enough! Far enough away from Orchard Rd to not hear the traffic but easily walkable although complimentry shuttle services are laid on throughout the day.\n\nReview 22:\nWe stayed in the Shangri La for 3 nights in September. The room was superb and the service as good. The breakfast buffet was one of the best we've ever seen. The day we left was my husband's birthday, and during the evening before there was a knock at the door and there was waiter with a bottle of wine and a birthday card from the hotel. We thought this was alovely gesture. We would recommend this hotel to anyone staying in Singapore.\n\nReview 23:\nArrived on the 27th December after a long flight with Singapore Airways (amazing airline! ), greeted by great staff, swift check in with no problems.Great rooms, a little business like, but hey when you're staying in a capital city... it's always going to feel a little like that. Pool was great, although food was a little expensive (\u00a357 for lunch for 2 people...). Spent New Years eve at the hotel - again, couldn't falt the service and party atmosphere. Free flowing champagne, wine - unbelievable food! We stayed in the Horizon Club Suite, and as a result enjoyed breakfast on the 25th floor every morning - which again, were faultless. Great stay, might stay at Raffles if we return. Definately recommend a stay here.\n\nReview 24:\nThere was a time twenty years ago that staying in the garden wing here was the top hotel experience in Singapore. Today, the hotel is mildly run down and feels very dated with its almost touristy like Chinese decor. Inconvenient as it is long way from Subway and in ned of a complete overhaul. Air condition at 18 centigrade will give you a cold, a sit did with me. Avoid.\n\nReview 25:\nThis hotel is in a great location - just a five minute walk and you are at one end of Orchard Road. The hotel staff and service is quiet and wonderful. The breakfast has everything you can think of and more. Wonderful swimming pool and again quite quiet. The rooms are large and very clean Drinks etc in the bar are extremely expensive \u00a320.00 for a small wine and small beer!!! So I would suggest that you go onto Orchard Road and go into Muddy Murphys Bar which is cheaper and has all of the locals in there.\n\nReview 26:\nStayed in the Valley Wing. I had a one bedroomed suite. It was fabulous. From the moment the driver met us at the airport, whisked us to the hotel in a Mercedes and presented my wife with a beautiful orchid, it couldnt have been better. The room was very well decorated, cool and had a superb view of the large pool and gardens. The breakfasts were amazing with a nice choice and great service. The pool was large and fitted into the landscaped gardens. We ate at the Japanese and contemporary restaurants. Good food and service. The only issue throughout the stay was with the keycards which stopped working continuously\n\nReview 27:\nWe really looked forward to a stay at the Shang during a 3 day weekend for the family in Singapore. We had 2 rooms connecting. Check in was bizarre... had to do it about 3 times because of the connecting room thing. Staff were very friendly and nice and it was nice to see the same faces repeatedly in the Horizon club. Food was very average. No flavor in many items and a lot of the sauces were very salty. We enjoy spicy Asian food but the Shang seems to have mellowed things for their western clientele. The pool area is great and the service there is fantastic. The gym is nice and well equipped. Can be accessed 24/7. The beds were quite hard, but were also quite worn... they had \"valleys\" on both sides! I guess for $450/night ++ x 2 rooms I expect something close to perfection, and the Shang did not reach that level. I feel like I get a lot more for my money at Traders in Singapore - especially better food - and there are lots of better choices in Singapore such as the Fairmont and the Hyatt and probably others.\n\nReview 28:\nWe love Singapore and the Shangri La is the best hotel. Stay in the towers, though. They've tried to upgrade us to the garden suite and we preferred the towers. The driver of your car will call ahead and there'll be a charming girl to meet you on the footpath outside, who will whisk you to your room for checkin. The bags just follow. The restaurants are great, but our preferred one is the eatery with the quaint name of \"The Line\". It's a buffet but not really -- twenty or so salads, soups they make while you wait, Indian food, Chinese, English, Japanese, twenty kinds of seafood and you pick your own. Then there's the desserts -- icecream made on a cold bench, custards, fresh fruit it goes on and on. The service is slick, smiling and very efficient. Breakfast on the top floor is also something special. And the canap\u00e9s at night, too. That's why we like the tower, because it's all there.\n\nReview 29:\nWe stayed at the Shangri-La for 3 nights as the first part of our honeymoon. As soon as you walk into the hotel it takes your breath away. It is truely amazing. The staff are amazingly friendly, and made us feel very special on our honeymoon, with an upgrade, honeymoon cake and fresh green tea, and roses on the bed. I cannot praise this hotel enough and highly recommend a late night 'Revolt' Champagne cocktail in the hotel's Blu bar overlooking the City. Amazing. If we go back to Singapore I would not consider staying anywhere else, as the hotel has the added advantage of being only a 5 min walk to Orchard Road.\n\nReview 30:\nAs usual thought it would be amazing and it wasn't! Shabby tired decor in rooms,poor service in restaurants-the Line servicewas dreadful-untrained staff and disinterested management. All of them too important to bring water! Woken by hotel cleaning staff 3 times-even with do not disturb-possibly main land chinese and not able to read signs? Noisy air con and parking $50 a day\n\nReview 31:\nFabulous service, outstanding rooms. the restaurant is just breath taking. A fun and exotic location for business or pleasure. have been several times and going back again next year.\n\nReview 32:\nMy husband and I stayed in the Shangri-la for three nights on our way home from Malaysia. This hotel is a wow. If you want the best, then this place can guarantee it. Unfortunately for us - very much out of our price range for eating and drinking. For example around \u00a37:00 for a beer. Having said that eating and drinking outside of the hotels is still expensive. Nothing is too much trouble for the staff and they were extremely friendly and helpful. Despite a 12 noon check out we were able to keep our room on until 7:00 p.m. at no cost. A truly fantasatic hotel but you will need a big wallet to fully enjoy what the hotel has to offer. The hotel is around 10 minute walk to Orchard Road.\n\nReview 33:\nMy wife and I stayed at the Shangri LA on our way home from a five week trip to Australia. We had pre -booked but when we arrived we decided to upgrade to the Valley winf (for not a huge amount of money). This allowed us free champers and food and an upgrade to a suite. The hotel itself was magnificent; the staff friendly and the location superb. We stayed over Christmas and enjoyed the celebrations on Xmas eve on Orchard road. All in all a great place to be.\n\nReview 34:\nEveryone knows to expect a lot from a Shangri-la so there will be little that should actually surprise you. With excellence being in such abundance and the bar having been set so high, the truly noteworthy becomes the rarest of gems - it's small, in the finest detail & shines out... noticing my novel by the bedside, the housekeeping crew left me a bookmark. The standard coffee & tea-making set in the room also includes a little saucer of the type you have in Chinese restaurants for soy sauce for you to rest your teaspoon so that it doesn't drip or leave excess tea or coffee everywhere. Everything else is of the mundane high standards you'd expect of a Shangri-la. The breakfast place - The Line - has a very wide variety on both their breakfast and buffet spreads. The rooms are big by Singapore standards, premises immaculate, surroundings lush, quiet yet just a stone's throw away from all the action of HRC & Orchard Road.\n\nReview 35:\nThis hotel could do with a major upgrade of facilities ; it feels old and could therefore do with a major renovation. Overall, not a good package for either the business or leisure traveller.\n\nReview 36:\nFrom the Mercedes pick up at the airport to the fantastic buffet breakfasts, this place is simply wonderful. We stayed for 3 nights with our 2 children aged 15 and 8. There was a slight problem with our booking caused by our agent - not the hotel and we were immediately upgraded to a suite at no extra cost. This gave us free breakfast, drinks and internet access. The hotel is a model of hushed efficiency. The service is attentive but never noticeable or constricting. I could easily compare it to Gleneagles. Everyone from the immaculate girls in the foyer to the chefs in the restaurant were wonderful. Our room was on the 17th floor and had a great view north over the skyscrapers that seem to emerge from the Singapore jungle. The bathroom was huge and they brought an extra single bed into the room to make us more comfortable. The highlight was possibly the chocolate birthday cake that appeared for our son as staff had noticed his birth date at reception. A lovely and highly appreciated touch. I couldn't think of a better place to stay.\n\nReview 37:\nWe booked 4 rooms in this hotel through a cousin who apparently has often used this hotel for her business colleagues and associates. We were in Singapore for her wedding celebration and it turned out to be a perfect holiday. Rooms had a very pleasant ambiance and were immaculately cleaned daily. Service staff were very friendly and alwasy helpful (nothing is too difficult for them). Some of the housekeeping staff had very little English but this was not a problem as we can always dial the hotel's Service Centre for requests. Location is right in the city but we must walk a bit to Orchard Road. The hotel provides daily shuttles to Takashimaya and other shopping spots - great service with reliable timing. Fitness centre and swimming pool were so nice: lots of sporting equipments, immaculately clean, pleasant ambiance, very helpful staff/attendants. The lockers are so clean; better than those in most city hotels we have ever stayed. Free internet access with high speed was a great plus. We will come back to this hotel in our next Singapore trip.\n\nReview 38:\nThis was an excellent hotel. Great room, great bathroom, excellent food. We came in from a tiring few days of travel and found this hotel to be the perfect rejuvenation spot. The hotel restaurant is open 24 hours. The hotel staff was extremely attentive. We simply couldn't have asked for a better hotel in Singapore.\n\nReview 39:\nWe stayed for four nights in the Valley View Wing with our 3 year old and a 7month baby. Arrived after a long haul flight at 8am and where offered to have complimentary breakfast or check in in our room, which we choose. Room had enough space to have a port a cot and roll away bed without feeling cramped. Afternoon tea was offered 2-4pm and Canapes 5-7pm. All day refreshments were also available. Staff and management were very friendly and made us feel very welcome, Mae was wonderful and would take our eldest for little walks, mostly to the canape table at her requeat, although it did take us a day or to feel really comfortable. We did get some glances from some of the guests when children cried or were a little too loud(as inevitability they will). The hotel is about 10 mins walk with children to orchard road which we found fine.\n\nReview 40:\nI stayed for 3 nights in the Garden Wing, and was quite disappointed with the room. It was a bit old and tired and really needed to be refurbished. I also had an adjoining door between mine and the room next door, and could hear every word that the occupants said when they arrived at 5am one morning! I would commend the hotel on their staff, the service was excellent - everyone I spoke to was friendly and helpful.\n\nReview 41:\nI upgraded to the Valley wing (before I left) as a result of previous reviews. Hotel was every bit as good as I hoped. Super room, fantastic bathroom, great service. Will return.\n\nReview 42:\nIf you are planning to go to this hotel between now and the summer (may/june? )..i suggest ..you dont ! The swimming pool ,which is perhaps the Hotels best feature is dominated by building works.Noise and dust dominate the area...we did not use it once.i was not made aware of this when we booked...which considering it was a direct booking with the hotel ,is bad form. secondly we had two rooms...both were affected by the noise from the lifts.on checking in i asked specifically not to have this problem.one tends to accept the promises of reception...my mistake. they did move me to valley wing ..an apparent upgrade.it was quiet (gratefully received)but the Valley wing is souless and very snooty...only go there if you are a snooty type. on location....not bad,bad...but there are many better.next time i would go down by the water,near the Raffles Hotel location.Shangri la is a short walk (10-12 mins to shops) but nothing of real note.the best part of town is a \u00a37-10 taxi ride away. i have stayed in a good number of shangri las,and like their style and service.for me this one fell far short and i would not go back.\n\nReview 43:\nThey were doing extensive refurbishment works. The hotel had no right to be open and charging guests. All day all you could hear was pneumatic drills and jackhammers. I will never stay at another shangri-la again. Will it be better after the refurbishment. I shouldn't think so. they appeared to be just doing the rooms. The actual hotel is vast. The restaurants were very poor. I think once upon a time the hotel must have been lovely when it had the giant tropical gardens. But these have long gone. There's much much better.\n\nReview 44:\nI visited Singapore for the first time this year on a business trip. As a female travelling on her own I can honestly say that I felt very safe and comfortable at this hotel. I stayed in a \"Garden Room\" which was fantastic everything from the comfortable bed, wonderful pillows to the fact that they had a decent hairdryer which is a must for ladies with long hair !. The restaurants and lounges were second to none ! The staff at this hotel were wonderful and always smiling. I cannot fault this hotel in anyway. Would love to go back one day as a tourist !\n\nReview 45:\nOK, I may be biased, having been upgraded to the top suite of the Valley Wing on arrival, but the Shangri-La, Singapore is the best hotel I have ever stayed in. My wife and I plus three children arrived tired and bedraggled after a 12 hour economy flight from the UK and were immediately made to feel like the most important guests they'd ever had with all the ladies, including our three year old, being presented with orchids. The reception team seemed more excited than us at being able to give us a complimentary upgrade. I could go on at length about the exemplary service, the beautifully appointed rooms, the variety of dining and drinking options, the pool and the location but this is a hotel best experienced rather than read about. Simply outstanding.\n\nReview 46:\nI have just returned from my fifth stay at the Shangri-La and once again it more than exceeded our expectations. From the moment we stepped out of the taxi on arrival to the moment we enterered the taxi on departure we were treated with warmth, respect and courtesy. The staff are friendly and professional, the room was great and the welcome jasmine tea was refreshing. The fruit bowl was kept replenished and the turn down service great. Loved the bookmarkers. We will return again. Thankyou.\n\nReview 47:\nA lovely hotel with very friendly staff near to the Orchard Road shopping district. The best feature of this hotel was the lush gardens that surround the hotel which made you forget what a huge city you were in.\n\nReview 48:\nThe company booked me in this hotel since the conference would be here aswell. Prior to my stay at Shangri-La I had a fabulous time at the Grand Hyatt (Personal Expense). Before the trip I was actually deciding between Shangri-La or Grand Hyatt, but the agency was charging me over $300 US since they booked me at the Garden Wing...which made me decide to just go for Grand Hyatt and move to Shangri-La lateron, anyway so I was pretty confident that I'll get a decent room when I transfer since they booked me at the Garden Wing, but when I checked in I was informed that I was at the Tower Wing...but since the company was paying for it, I never bothered to argue anymore. When I entered the room, The gave me two beds, which house keeping fixed immediately. The room was stuffy...and it was totally not what I expected. I've seen older Shangri-La rooms at Mactan but they were still okay, this one really sucked.\n\nReview 49:\nOur room was a bit musty from the humidity, this could be better attended to by maintenance. Keep an eye out for monitor lizards. They sometimes like to join you in the man-made lagoon and will shock you when you see them swimming especially the kids! Please have a lot at your room service. Needs some upgrade.\n\nReview 50:\nI stay here for business trips and I cannot fault the place in any way. The hotel staff are what you would expect from a 5 star resort and more. I am also very impressed with the breakfast, and the cleanliness of the rooms and pool area. It is an oasis in the Singapore, it makes the terrible business trips to singapore almost worth the trip!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29919, "query_start_index": 29921, "query_end_index": 29921, "truncation_seperator": "... 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{"id": "254575", "pid": "254575", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nterrific place I stayed in this hotel in April for 5 nights. I thought about writting a review here, although did not want to repeat what the other people already said, e. clean, excellent location, friendly staff, etc.After reading some of the negative reviews, I could not keep it to myself. This hotel is of a great quality for the type of place. If you expect 5 star quality , then go to a 5 star hotel, and pay the 5 star price. This hotel is considered a Bed and Breakfast with a 5 star guest's service. I know the rooms are not big, but you are not paying \u62e2300 - 500 per night, as you would pay for a large room in a larger hotel. If you are looking for luxury, look or somewhere else, but if you are looking for a home away from home, then Luna Simone is the place to stay.\n\nReview 2:\nAverage, at Best I chose this hotel based on the excellent reviews on this site, but I was disappointed. I had an average experience with a few problems. First, when I booked, I had no idea breakfast finished being served at 8.30am. It was not mentioned anywhere on their website or when I booked. I though this was ridiculously early for the weekend. And I would have chosen differently if I had known.One, the room and washroom was tiny, and I'm used to UK  European hotels. It was quite hot, and they had provided a fan, but it was stuck to the wall and pointed straight down. To get in the washroom, you had to squeeze through the door, duck around the toilet, and wedge yourself by the shower to shut the door again. On a positive note, there was a soap dish on the wall of the shower that fell off on our first night there, but it was fixed the next day.The hotel was conveniently located to transport and staff was nice.\n\nReview 3:\nFabulous! I almost hate to write this, in fear that the Luna will get smart and raise their prices, but this is by far the best value hotel in London. The rooms were nice, clean, and more than basic white. Our room was small, but very functional. It also had a bathroom, which is a rare find in such a low priced hotel. The hotel's breakfast was hot, fast, and delivered by the owners themselves. The menu was not expansive, but it was free. The hotel itself is about a 10-15 minute walk to Victoria train station. This was nice, since we used both the tube and the trains from this station. It was also a leisurely twenty five minute walk to Buckingham Palace. The neighborhood was not only safe, but charming. I would definately stay here again.\n\nReview 4:\nOver-rated My husband and I just returned from a 2 week vacation in Europe, the last two nights in London at the Luna  Simone.We travel extensively and while I don't think this hotel is horrible, I can't believe it's in the top 10 of all the hotels in London.Yes, hotels in Europe are small. The bathroom was fine and almost as big as the double room. The room was tiny with very old furniture. While it appeared clean, my husband and I were covered with bites that we noticed on the flight home. Bed bugs?There's also no lift so you should be prepared for that.The owners and staff were friendly and the location very convenient. After 2 weeks in Europe with a weak dollar, we were trying to save some money. You get what you pay for. I wouldn't stay there again.\n\nReview 5:\nA Must! I absolutely love this hotel. My husband and I stayed in a double and my kids were in the room next door with two twin beds. They were very comfortable too. We stayed for 6 nights and we were very pleased, the staff was very friendly, the room was an adequate size, clean and the English breakfast was hearty.The #24 bus runs 24 hours and stops in front of the hotel, which can be a plus when you're out late. It's also within walking distance to either the Pimlico or Victoria Underground.It was the perfect hotel for us.\n\nReview 6:\nNice but in the top 10 hotels in London???! We stayed at this hotel while stopping through London. I have had experience with various hotels in London and lived there for a brief time so I know what to expect when it comes to room size, etc. Maybe my hopes were too high from these reviews. For 90 pounds a night, we got a clean tiny room with a clean tiny bathroom. I asked for a quiet room and we were put under the stairs for the 1st night. It sounded like a herd of elephants were stomping constantly until midnight and then started up at 6 am. Nevertheless, I slept very little. I complained and was nicely put on the top floor. After moving, the experience was much better. This room was even smaller, but at least quiet. On the pro side, the breakfast was excellent and very fast. The location was also great off of Pimlico tube stop. The hotel also offers free internet. Overall, good experience but this hotel definitely doesnt need to be in the top ten. I dont know if I stay there again.\n\nReview 7:\nNice and tidy The staff was friendly and the room was very clean. We came a bit early so they let us leave the luggage behind the reception.The rooms was 4th floor so the stairs are not for the weak but we knew that in advance. The rate is pricy in european standard but quite fair London standard. Everything within walking distance.\n\nReview 8:\nGreat stay We stayed at the hotel over New Years weekend, 2 adults and 3 kids 8-14 yrs. old . Very clean, quiet and a great location. Breakfast was filling and everyone was friendly. They even helped when I realized I didn't have enough pounds for the cab to the airport at 5AM! Would stay there again in a heartbeat!\n\nReview 9:\nGood budget hotel in London This is a good hotel for the price range. London has some of the most expensive hotels in the world, so when you're looking for something on a budget the choices can be very disappointing.The rooms at the Luna and Simone are tiny (at least ours was) but they are clean. Like most small UK budget hotels, there was no elevator, so carrying our baggage up the narrow stairs was a challenge. But the staff are friendly, the location is fine (among the hundreds of budget hotels along Belgrave Road), and if you're not planning to be in your room much because you'll be out exploring London, the value is hard to beat. We were only staying for two nights, so we didn't mind the tiny rooms, but if you have a little more money and are staying for longer you may want to go slightly more upmarket. But at the price this is a hard hotel to beat.\n\nReview 10:\nAlways good i have stayed at the luna and simone three times now. it is one of londons hidden gems. my frist visit was on holiday and have stayed twice since on buisness. my boss loves me because i stay here and not in a flash hotel costing mega bucks.it is small modest and above all excellent value for money.\n\nReview 11:\nDon't stay here when it is hot in London. We had the misfortune to stay here during a London heat wave-33C/92F. The small fan could not cool the room. It is difficult to sleep when you are sweating. Even though we had prepaid the room, we left a day early. The nice features of the hotel other reviewers have mentioned cannot offset this one huge shortcoming when it is hot.\n\nReview 12:\nStop searching...this is the place! I am picky, and L  S satisfied. I spent hours and hours researching every place in London and finally decided to stay here. We're so glad we did. It is a nice family owned and operated hotel. They are very kind and helpful. Peter and his twin brother will serve you breakfast and his son, Mark, works the front desk. We stayed in room #2 on the first floor. There are double doors to give more privacy and as a sound barrier. I recommend this non smoking room.\n\nReview 13:\nClean Clean Clean Cannot do anything else except confirm all the comments that have been posted before. However not to confirm the compliments would be to demean the efforts of the owners who obviously work very hard to give their customers a pleasant stay and to show that London isn't all about ripping the customers off.\n\nReview 14:\nRecommended only for earplug users       Rooms are small, but really sufficient. Alas, to the left hand side was room 7 ...\n\nReview 15:\ngood value Just arrived from London for 4 days. This hotel has very good location, good enough triple room, friendly staff, good breakfast. Maybe it was better if they had thicker walls, but you can't have everything, can you? We choosed it because of the reviews in tripadvisor and we are happy that we did it. When we visit London again, this hotel will be our first choice, naturally.\n\nReview 16:\nnice hotel Clean, very friendly, and good location. Rooms were small, but the price was fair. The rooms were new looking. The bathrooms appeared to be brand new. We stayed in 2 differant rooms at 2 differant times. The rooms were nearly identical. We were within a few blocks of Victoria station. Which meant that we had access to trains and tubes. Staff was family, and very friendly. We always had a nice greeting in the morning with our complimentary english breakfast. Egg, ham (its called bacon here), baked beans and toast. I would highly recommend it.\n\nReview 17:\nWe will return to this hotel We stayed here in June 2005. We plan to return this Spring. We loved this hotel. The rooms are very clean and the staff was very friendly. We had a double bed room with the glass walk in shower. I would stay here again for the shower alone. It's in a great neighborhood, close to all transportation and a great pub around the corner. Oh, and the breakfast is great too!\n\nReview 18:\nGreat stay at Luna Simone My husband and I stayed at Luna Simone between 15th and 17th February. We were greeted with a warm welcome. Throughout our stay nothing was too much trouble for the staff. We arrived earlier than check in but were still able to drop off our case and get on with our sight seeing.The room was small, but perfect for what we needed (even extra pillows in the wardrobe). Everything was spotless and well maintained. The shower was superb! It was also nice to have clean towels every day. Overall it was great value for money, especially having a good breakfast in with the price. The location is great for two tube stations, Victoria station and some famous attractions. I would not hesiate to recommend this hotel for anybody staying in London. The area has some nice local places to eat and drink as well as being close to two theatres and of course the tube and train stations. Thank you Luna Simone, its nice to get good value for money in London!\n\nReview 19:\nVery convenient Our family of five including two teenagers spent one night at the Luna and Simone in transit through London back to the United States. It was exceptionally convenient and only a ten minute walk to Victoria Station and the Gatwick Epxress. The beds were a bit hard, but the rooms were exceptionally clean and the staff was truly friendly in assisting us with luggage and an early checkout. (NOTE: The Pimlico underground station is a bit closer than Victoria and much less congested for those seeking to start tours to other parts of the city.)\n\nReview 20:\nwe actually left a day early\n\nReview 21:\nWhat They Said London is a VERY costly place to visit, but the Luna and Simone is fairly reasonable for budget travelers. The generous breakfast will keep you going through a good part of the day, and the #24 bus is just wonderful -- with this location, and an Oystercard, you are set for convenient sightseeing all over the city. If I have one complaint, it is that our room was VERY small...even smaller than I expected, and I was prepared for close quarters. The problem with our room was that you could not even open the bathroom door all the way as it ran into the side of the bed, so my husband and I were continually having to step out of each other's way when en route to the bathroom. I'm sure some of the rooms must be a little larger as I haven't seen this problem mentioned often. Our room was on the fifth floor and required a climb of 80+ steps, so we tried to have everything we needed for the day with us when we went down to breakfast to avoid too much stairclimbing.All else was fine, and the staff couldn't have been nicer.\n\nReview 22:\nbrilliant hotel for a short break! myself and three of my female university friends went to london for a short break recently and through trip advisor came across the luna simone. We got it for a great price at short notice and we were very pleasantly suprised by the hotel and the people who work there. Very close to Victoria tube station so is ideal for travelling by tube and it was clean, tidy, provided a good service and we felt safe and happy staying there. My only complaint was that the rooms are a little on the small side but who cares when you are only staying there for a few nights especially at such a good price! would definately stay there again.\n\nReview 23:\nExcellent deal in London After reading reviews on TripAdvisor, we thought Luna Simone would be a good bet, and we were not disappointed. Convenient, safe location with restaurants, Post Office, bank, tube station, etc., nearby. Room 7 on Simone side was on front--a little noisy early in evening, but quiet later. Room small, but this is London! Bathroom had plenty of room  good shower. Hotel overall looked to be in good , well-kept condition. Breakfast was ample.\n\nReview 24:\nQuality Stay\n\nReview 25:\nGreat hotel! Lovely little hotel, extremely clean rooms, pleasant staff and good cooked breakfast! Rooms were absolutely spotless, decent selection of tea and coffee in room - the hotel is old, but very well maintained! Staff was very welcoming. Had a single room w/ shared bathroom, small room but more than okay for a weekend trip! Short walk to both Victoria and Pimlico.\n\nReview 26:\nThe cleanest hotel anywhere! This was a first for us - not booking into a large chain or recognisable name. However, we were far from disappointed.Ok the room wasn't the largest and the breakfast wasn't a plush buffet but for the price it was all excellent. The owners were friendly and very helpful. Good central location cut the cost of travel whilst in London. We would definitely recommend this hotel.\n\nReview 27:\nGreat location Was really pleased with the price of this hotel considering the location (5 mins walk from Pimlico tube, 10 mins from Victoria). Great to find an English breakfast included for a change, unlike the previous hotel nearby where we got cold croissants, biscuits and long life yoghurts! Room wasn't massive, but plenty big enough and really clean. Hade to queue for breakfast on second day, but wasn't too much hassle and staff were very attentive. Friendly, family run hotel which I would reccommend to anyone.\n\nReview 28:\nWonderful place. My decision for choosing this hotel for a short stay in September was based on the review in the Lonely Planet guide and the reviews on this web site. I was not led astray.Walking up four flights of stairs was a bit of a trial for an asthmatic however the helpfulness of the staff, the room, the location, the breakfasts and the price more than made up for it.I arrived before my room was ready after travelling for 20 hours from Australia - the front desk staff gave me towels and pointed me in the direction of a shower.On leaving, one of the staff stood in the middle of the road and hailed a cab for me.I'd definitely stay there again.\n\nReview 29:\nThe PLACE to stay when you are in London This is a lovely and full of charme Victorian Hotel.The room I got,although small but cozy, was very clean. The staff is very friendly, kind and helpful. Great location (about 10 min walk from Victoria station and 5 min from Pimlico tube station), decent breakfast.\n\nReview 30:\nBest Hotel I have ever stayed at! Tea or Coffee? You get to pick at this hotel\n\nReview 31:\nbacon  good value for money .. \u62e275.- incl. cooked breakfast and taxes for 2 people .. quiet room, comfy, no frills, coffee  tea making facility in room, bathroom a bit tiny depending on your size, but CLEAN .. safe in room  tv, no minibar tho, no restaurant inhouse, but pizza on the corner of the road .. walking the stairs did me good .. lol .. no lift .. and now i can admit .. my daughter pinched a few strawberry jams on the last day .. she simply loved them :))))) .. 10 min. walk from victoria station .. 5 min. walk in other direction to tube .. double-decker stops IN FRONT of hotel .. lol .. we took a taxi from victoria (gatwick express from gatwick to victoria) upon arrival (tired, etc.) .. i think the taxi driver felt guilty of taking our money, it was hardly worth the drive !!! they kept our luggage after check out too !!! good value for money .. all you go there for is to sleep anyway .. after a long day in london !! !\n\nReview 32:\nVery Welcoming! After a long overseas flight from the U.S., it was a very easy location to find within walking distance from Victoria Station. Upon arrival, the owners realizing we were tired, immediately got us to the room without officially checking in. How often does that ever happen! They had a great sense of humor and were very hospitable. The hotel was also within walking distance of many sights including Westminister Abbey, the theatre and some great Indian restaurants. I highly recommend this hotel.\n\nReview 33:\nAs expected Another nice stay at LunaSimone. I stayed there with girlfriend in april and decided to stay again, this time with my children. LunaSimone gave no surprises. Nice clean rooms, personal service and quiet atmosphere.\n\nReview 34:\nLovely :) Great location, very friendly staff, clean and comfortable room. I booked based on the recommendations on here. I was staying on a business trip and requested a quiet room - surely enough, my room was at the back of the hotel and I couldn't hear a thing. Room was small if you're used to Travel Lodges etc but was a reasonable size if you travel on a budget usually. Breakfast was better than I expected and service was quick. A really lovely little hotel, for business or pleasure.\n\nReview 35:\nlove it ! Did research on trip advisor prior to our trip to London and Paris. Booked through European Destinations and requested the Luna  Simone due to reviews. Just as posted was not dissapointed at all. Good location, nice pubs and restaurants , grocery store and shopping mall area near by and walked to Victoria Station where you can catch everything! Underground, Double Decker buses and trains. The rooms were very clean and plenty of room for 2 of us with twin beds. Breakfast every morning was perfect to get going and served in their very clean, clean dining room area. This family run, friendly, nice and clean hotel was great. Owned by brothers and all the family is involved with the establishment. When I return to London I won't bother looking elsewhere I will just call the Luna  Simone and book with them again.\n\nReview 36:\nGreat Little hotel!\n\nReview 37:\nLoved the Luna! Stayed at the Luna for three nights during the school's October week with my two children.The hotel is situated less than 10 minutes from Victoria Station where you can get transport tLoved the Luna!o all parts of London. Oxford Circus is only two stops away!Wicked and Billy Elliot are showing just beside Victoria.The hotel itself is very clean with the rooms being serviced every day and the towels changed. Our triple room was very spacious.The only negative thing was that breakfast finished at 8.30 am - too early! But that is a small point. I would definitely recommend this hotel for your stay in London!\n\nReview 38:\nLoved this hotel and neighborhood We loved this small, spotlessly clean hotel. The neighborhood was wonderful, full of interesting restaurants and shops. It was wonderful to be in a residential heighborhood, away from crowds yet so close to central London. Local buses stop right in front of the hotel. The staff gave so much personal attention, beautiful breakfast, and the other guests were quiet and friendly. The room was newly renovated and painted. We would definitely stay here again and highly recommend it. For London the price was very reasonable.\n\nReview 39:\nGreat value, great location, great hotel. I booked the hotel for me and my Girlfriend as an overnight stay on our anniversary when visiting London to see the Lion King. I thought about spending a lot, but seeing as we weren't going to be in the room much, I decided to go for a 'budget' option....Well, this place put most other 'expensive' hotels I've stayed in to shame. Compact double room, but it was spotless. The shower was excellent, which is just what you need after using the underground for several hours over a day. Breakfast was just the ticket - bacon, egg, beans, toast, jam and a pot of tea, just the job!!! All in all, well worthy of such a high position on this website, and all for just \u62e270 for the night, absolute steal. A+++++\n\nReview 40:\na return visit and even better       room\n\nReview 41:\nAgree with most comments but care re:street noise Just returned from 5 days stay at Luna Simone. Agree with most of the reviews - very helpful staff, breakfast adequate though somewhat repetitive after a few mornings. Very clean and super shower. Rooms are small but we were rarely in it besides sleeping - too much to do. Word of caution - Hotel is on a busy road with traffic lights junction near by and Bus stop outside. There is only single glazing so the traffic noise is bad and we did not sleep too well first night but after that we were so tired from walking all over London it rarely bothered us but it may well be an issue for others. Well pleased overall for cost incurred.\n\nReview 42:\nComfortable and Convenient Our family of 4 stayed June 22, 23 and 30 at the Luna and Simone. Though it was small, it was comfortable and spotlessly clean. The staff were extremely friendly and helpful with information on buses and where to eat. The hotel is located very near Victoria Station which made our travels very easy to manage. Breakfast was quick to receive and made an excellent start for our days of adventure. For value and convenience, I would definitely stay at the Luna and Simone on any future trips into London. Thanks guys!!! !\n\nReview 43:\nA Peaceful Spot in Busy London My wife and I stayed at Luna  Simone for three nights in February 2007. It was an enjoyable stay and I can warmly recommend this hotel! The hotel is well kept and the rooms are modern and clean. The included breakfast is rich of choices and served to the tables! The Pimlico area is peaceful and very central: Only 10 minutes walk from Victoria station. Bus 24 stops outside. We will stay there the next time we come to London.\n\nReview 44:\nFantastic I recently stayed at the Luna  Simone Hotel after treating my wife to go and see Billy Elliot in Victoria. We found this Hotel to be extremly clean, cosy and would definately stay at this Location again. We have had some bad experiences in the past and now due to tripadvisor have found this magnificant Hotel. Do not hesistate to stay at the Luna  Simone Hotel.\n\nReview 45:\nAlways a good stay at Luna  This was our second stay at the Luna  Simone and we were not disappointed.The bedrooms and bathrooms are always spotless. Crisp, clean linen on the beds, fresh towels everyday and a sparkling shower (with water pressure!! Not found everywhere in the UK)We were on the top floor which gave us lots of exercise, but we didn't mind. It was quiet and the bed, comfortably firm.Breakfasts are always good at Luna  Simone, with the staff/owners friendly and always have time for their customers.The location is perfect for walking, busing and tubing around London.This is my choice in London!\n\nReview 46:\nNice and clean, but oh so teeny! I stayed at Luna  Simone for a week in August. From making the reservations, to check-in, to breakfast and check-out the staff was absolutely wonderful to deal with. When I opened the door to my single room with shower and WC I was shocked how small it was. I could barely fit my two medium sized suitcases in the room (one had to go under the bed). And there is no room whatsoever to put your toiletries or anything else.The room was pretty modern and extremelly clean and kept, but it was like living in a sardine can. I would still recommend this hotel to anyone staying in London a night or two, not carrying anything larger than a dufle bag. As far as the price goes, I paid 60 pounds and that is great for a decent hotel in central London, so it's a nice deal. However, as an USA resident, it still came out to $120 per night which very pricey.\n\nReview 47:\nNice place for limited budget My experience with this place was very positive. The room was small but clean and comfortable. The location is excellent, close to several major tourist spots and close to public transportation (5-10 mins walk to underground stations and a bus stop (24) right in front of the hotel). For anyone who does not want to spend a fortune staying in London, I strongly recommend this place.\n\nReview 48:\nYou'll not do better for the price       Westminster only 20 mins walk\n\nReview 49:\nJust right.....       Stonehenge! ( Been there, done that!)\n\nReview 50:\nGreat price and location I think this is one of the best bargains in London. We stayed here for 5 days in early January. Perfect location for transportation, small restaurants and cafes and in a very safe, nice area. It is a family run hotel and it is quite obvious there is great pride and care in their property. I loved their breakfast. Not only were the owners the breakfast hosts, but they also did all the cooking. Even though there wasn't a mini bar in the room, my husband needed some medicine refrigerated and the front desk put the medicine in their small fridge. They really cared about their customers.Nice touches: tea making facilities in room, a computer with high speed access in the lobby, nice shower with hot high pressured water, fast home cooked breafast, very good tea and coffee at breakfast.Things that might matter to some people, but didn't matter to us: No elevator, no shampoo or fancy soaps in room, limited breakfast menu.Thank you Peter, Bernard  Staff. You are the best!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26225, "query_start_index": 26227, "query_end_index": 26227, "truncation_seperator": "... 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{"id": "229478", "pid": "229478", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nVery conveniently located in the heart of Amsterdam this hotel is extremely professional and efficient. The staff gets you in and out quickly and takes care of you as a Priority Club Platinum member. Very comfortable rooms.\n\nReview 2:\nHotel is well located close to central station - a short walk easily made even with a heavy suitcase. Located within easy walking distance of numerous sights including red light district and Den Square. Front of desk staff were delightful and knowledgeable. Concierge provided good information about tours and local train times. I was in a superior room which was nicely decorated and with a very comfortable bed. The provision of aromatherapy to help with sleep was most appreciated. Downside of hotel is the very expensive cost of movies, internet and food and the limited number of toiletries provided each day. In addition the room had limited view from the window. However, their is a business lounge in the basement where internet can be accessed free of cost.\n\nReview 3:\nStayed here a couple of years ago and have just had a similar experience in a hotel of the same chain elsewhere. We checked in and I had arranged an upgrade, whilst the staff were fine the rooms are disappointing. Our bathroom had the toilet at an angle, as otherwise it would not have fitted in! Bed comfy, but could have been better. When I returned and complained through the priority club programme, I never heard back from them. Not a bad location and a shame that many hotels connected with Priority Club are let down by a lack of TLC and a lack of \"newness\". So many other hotels which offer great service and rooms.\n\nReview 4:\nWhat a location! just across the road + one block back from the main station... - very central, very easy to get anywhere. The hotel staff are friendly and helpful.... I was upgraded but if this was an upgrade I would not like to see a standard room. The room I got was tired, (that's putting it nicely). It was not large or luxurious, both things I associate with this chain. The windows did not open and the a/c was noisy.... no real reason for the windows not opening that I could see, they were just fitted that way around 20 years ago - I was only on the 3rd floor looking out into a court-yard. The inhouse restaurant was excellent, reception was good.... it just needs loads spent on the bedooms - especially for the rates they charge.\n\nReview 5:\nStill a rip off. We spent 2 nights here. The location is great. But the plumbing is poor sometimes not enough water pressure to take a shower. The rooms are large perhaps 30 years old. The local phone call were a massive rip off, I paid over $100 for local or 800 calls. BEWARE. Lot of other smaller hotels in the same location.\n\nReview 6:\nThis is a clean and practical hotel. No luxuries. Good rooms, central and good breakfast But the waitresses tend to organise the tables for lunch before guests finish their breakfast.\n\nReview 7:\nvery good, location just in the right place,5 mins from station and central to shops, nightlife and some really good coffee shops!Had a meal in the resturant quite pricey but the food was excellent and so was the service, it was nice to try some traditional dutch food i recommend the stimpy stampy(meatballs and mash potato).Stayed in a few hotels in amsterdam now,we will definately stay at this hotel again.thank you for a good trip!\n\nReview 8:\nHotel very central. Reception desk helpful. However, guests should be aware that once the mini-fridge is opened and bottles and cans, etc. are shifted around (to make space for one's personal water, or canned drinks), even though the guest does not use a single item from this fridge, on check-out you are automatically billed for just moving these items. Therefore, one should check their accounts very carefully on check-out.\n\nReview 9:\nI'm a priority club member and am typically very happy with hotels in the holiday inn family. This crown plaza exceeded my expectations! The staff was friendly and helpful. The room was incredibly comfortable (soft bed, not hard like typical european hotels). The location is perfect! Restaurants, pubs, shops, coffee shops, etc right out the door. You can buy tickets to most museums and attractions at the front desk. This is super convent since lines to buy tickets can be very long! I'm planning a return trip to Amsterdam in a few months and will definitely be staying here again!\n\nReview 10:\nI stayed here for three nights, the room was excellent, spacious with a very comfortable bed. They also had aromatherapy to help you sleep! The bath was also very relaxing after a long flight. I found the location very good, with a short walk to the train station, trams everywhere and a quick walk to the city centre.\n\nReview 11:\nStayed here on January 22 for three nights. I paid 125 Euros per night, which is a fair price. The hotel staff at the front desk were indifferent and seemed to be bothered by customer interruptions. I stay in Amsterdam regularly but this was the first time I had to wait until 3pm to get my room. Even though I am a Platinum member of the Priority Club, I was not offered an upgrade on my room. I moved out after three nights since the room rate doubled. I spend the rest of my stay at the Golden Tulip and was very pleased with their service and rooms.\n\nReview 12:\nClean,quiet,well located to all amenities. we travelled in a large group and the hotel couldnt do enough for us. I get very upset if the hotel i stay in is not 100% perfect-my holiday is totally wrecked. The Crown plaza ticked all the boxes and made this the best stay ever. You will not be dissappointed.\n\nReview 13:\nI like travelling and I have spent a lot of time in hotels due mostly to business and this hotel by far has been the worse of all. The hotel in general was not that bad location wise, rooms were kind of clean, however it does need a bit of renovation, carpets are old... I stayed at this hotel with my partner and a friend and all 3 of us just disliked very much the service of this hotel, the reception lady was rude, unhelpful and made us feel unwelcome. I am member of the priority club and decided to stay at this hotel because i used only book hotel through this chain, but after that experience i decided to look around for other choices.\n\nReview 14:\nI first stayed in the hotel about 9 years ago on a business trip and it was great back then. My partner and I were planning a vacation weekend this past holiday weekend. We found the Crowne Plaza City Centre available. The rate was around \u00e2\u201a\u00ac178 per night for a double. On the plus side the reception staff were really helpful. Very attentive. I am sure the rooms have not been refurbished in a long while. The bed was very low and soft and the decor generally quite dark. The bathroom is the real low point. The tiles need re-grouting or least cleaning up so the mould does not show. The bathroom is also very tiny and difficult to squeeze in to use the toilet with your knees pressing against the side of the bath. Cleanliness OK. Location is the real selling point. The rooms need a face lift.\n\nReview 15:\nFront Desk Staff and Management Very Rude They Charge Americand Extra Fees For No Reason and Refuse to Remove Them Staff Will Enter Room With DO NOT DISTURB SIGN on Door Housekeeping Will Go Through Your Luggage Aand Drawers Do Yourself a Favor...Run Away From This Hotel!!!!!!!!! !\n\nReview 16:\nWe stayed at Crowne Plaza in Amsterdam's city centre over the weekend and were mightily impressed with everything. Our room was large (we were upgraded) and spotlessly clean. The bed was very comfortable giving us 2 superbly relaxing nights' sleep. The staff were courteous throughout. The venue of this hotel could not be better and yet, despite its central location, it was safe and secure. Highly recommended!\n\nReview 17:\nStayed June 10-13th in a club room which was well worth the extra cost - breakfast included, free minibar, free beer, wine, soft drinks and nibbles in the air conditioned 'club lounge' on the rooftop which also has a pleasant terace with reasonable views. Location is excellently central, staff were helpful, hotel was clean and tidy. Our room was inward facing on the fifth floor and was very quiet. Very happy with our stay there.\n\nReview 18:\nI have just stayed in this hotel for the past 4 nights. I was supposed to be staying for 12 but moved hotels today as even though I was staying in a Club room it was VERY small and stank of smoke even though it was supposed to be a non-smoking room. Every night of my stay when I got back from work at night my card wouldn't open my room door. The rooms apart from being small were badly in need of refurbishment and the overall impression was very dated. For the price of \u00c2\u00a3200 a night it was robbery. Definitely won't be returning.\n\nReview 19:\nstayed in centrum c.p for business 3 nights,nice staff,small rooms,micro gym however very central and close to most attractions in amsterdam. for business visitors I strongly recommend 6 th floor meeting room,it has a very nice terrace and good sunlight room(ideal for 20 people) ... I believe it is also not a bad long weekend hotel for the visitors who think 150-180 euros per night is a reasonable amount for the sake of being in the centre of Amsterdam.\n\nReview 20:\nBooked a junior suite for 3 nights over the weekend. Arrived at reception at 17:45 on the Friday only to be told room was not ready yet. Check in supposed to be from 15:00. Room finally ready at 18:20. Room booked for 2 people however, only towels, etc for 1. This corrected after a call to reception - twice! Housekeeping not good. No top up of coffee, tea, sugar etc and we had to keep asking for some everyday. This hotel is not cheap but being a Crowne Plaza I am normally prepared to pay for the service that chain normally provides. What really annoys me is when I don't get the service I am paying for and we didn't get that service at this particular establishment. Most experienced travellers will know that Amsterdam anyway is expensive and a bit of a rip-off and this hotel ensures that it \"gets in there first\" with their additional charges and poor service. I most certainly do not recommend this place and if you are looking for a good place to stay in Amsterdam City I woud suggest looking elsewhere.\n\nReview 21:\nThe hotel refurbishment has resulted in a quality hotel with 200m of the main railway station in the city centre. All the staff were very helpful, friendly but business like. The exec lounge is now on the ground floor and has free internet access with the usual drinks and continental breakfast. The one disappointment was the lack of cakes to compliment the tea and coffeee or soft drinks. The bedroom (201) was large and has a view down the main street with a wet room and shower that is superb.\n\nReview 22:\nStayed in this hotel for two nights in February 2011 during a business trip. The hotel is situated very close to the center, with good restaurants and bars around and 10 minutes walk to the lively Dam square. The rooms are quite comfortable and silent, the buffet breakfast is rich and tasty. I used taxi for my business visits however the hotel is very close to the central station and also a tram passes across the front street so it is very convenient also for leisure stay.\n\nReview 23:\nThis is a very conveniently located hotel, within a 10 minute walk from Central station and offers all the modern amenities you can expect from Crowne Plaza. They give you a free bottle of water in your room, along with coffee maker in the room. Rooms are large and clean as is the bathroom. Modern decor and comfy beds. My only gripe - I hate when hotels don't offer free internet. And I don't like inconsistency. Their hotel in Helsinki offers free internet, so why can't they do the same in Amsterdam? Anyway, if you can get past that, I recommend it. Be warned that this is not the cheapest hotel in the area. Inntel hotels which is next door to it is about GBP 50 cheaper and has free internet.\n\nReview 24:\nI have stayed at this hotel many times, always for business. Very good location, nice quiet rooms, very good restaurant. This time I was very disappointed that the wi-fi internet was not working. I was not informed of this major inconvenience when I checked in, and I was repeatedly assured by the front desk staff that the problem would be resolved \"within an hour\". Except that it wasn't. A business hotel without internet is simply unacceptable. The response of the front desk staff has been even worse. I received profuse apologies and the assurance that the problem will be resolved soon. That is a day late and a dollar short. The front desk should have clearly informed me that internet was not working, in which case I would have gone to another hotel. As it was, their misinformation caused me lots of problems, loss of business, etc. I guess refunding the payment for non-performance is not part of the Crowne Plaza's policy.\n\nReview 25:\nMy husband and I spent four days at the crown plaza, city center. We enjoyed a club room, and we highly suggest this room for your visit. It includes free internet, and access to the club lounge. The location is excellent, as the central train station is a simple walk. Every one that works here is pleasant and helpful, and the service is great.\n\nReview 26:\nWe were pleasantly surprised by the quality of this hotel. It was exceptionally clean, modern and centrally located. Also great value for money. I recommend this hotel.\n\nReview 27:\nwhen you check in, check if the heat works in your room immediately. this place is notorious for having non-functioning heat and AC\n\nReview 28:\nMy husband and I stayed here for 3 nights on vacation, the location was superb. We enjoyed the free lounge with snacks, drinks and a very nice continental breakfast, as well as the internet which comes with club level. I would stay here again.\n\nReview 29:\nI loved everything about this hotel. The location is fantastic (just a 5-10 minute walk from Centraal Station), the rooms are wonderful (with British outlets and American outlets on the desk), and the breakfast buffet is plentiful (but overpriced). However, the best thing about this hotel is its staff. Every single person I encountered was welcoming, professional and friendly. We got to the hotel before the official check in time, and they couldn't have been more apologetic that my room wasn't ready. Obviously, I understood and was happy to wait. They were able to have a room for me a couple of hours after I arrived (and was still able to check in before the regular check in time). The concierge is knowledgeable and helpful. The bar and restaurant members of the staff are also friendly. It's also a very quiet hotel. We didn't hear anyone in the halls or in the rooms on either side of us (and the hotel was full because of a conference). I will definitely stay here again when I'm in Amsterdam.\n\nReview 30:\nGood location, spa facilities on site, and a very nice club room (not sure if it is worth the extra fee, but it certainly came in handy). We'd stay here again.\n\nReview 31:\nWe booked a two bedded non-smoking room and ended up after a two hour wait and lots of conversations with a smoking room. It was unbelievable the room was so bad they sent an air purifier which could not shift the smell. The Hotel claim they never got the e-mail and as it is used by tours and airlines for flight crew they claimed to be full. After two days everything ended up either in the wash or at the cleaners. If you are a smoker head for here, it is a good location but eat out. The restaurant and brasserie are typically hotel standard; use this site to find the best. Expect to pay top prices for a basic experience, there are better hotels in Amsterdam for the same money.\n\nReview 32:\nStay away form this hotel. Many of their stuff in their rooms are old and need renovations, also our room smelled moldy. When we got back from vacation I noticed they charged us for our stay of 4 nights and then they had put in another charge for the same thing. They charged us 2x instead of once. Their management sucks and we had to basically call them back and forth for weeks until we got out money back. Bunch of thieves\n\nReview 33:\nThis is my second time in this hotel located in the very center of Amesterdam, it's near the train station, with loads of shops and restaurants just around the corner. The breakfast is very good with loads of variety of hot and cold dishes, they have pancakes on requests (no extra charge) and nice french style croissants. The room is spacious (stayed in 142), with a nice king bed and a small bathroom with bathtub. The staff is all very friendly and helpful. I will advice to stay in a high level floor (or in a room in the other side of the building) because the street is very busy so a bit noisy. Definitely a very good choice if you aim for 4 start hotel in Amesterdam.\n\nReview 34:\nWe stayed three nights. We arrived in Amsterdam at 9 am so it was very nice to find our room already available. Waiting til 3 pm can be such an inconvenience! We didn't eat at the restaurant but did enjoy sitting in the inviting lobby areas after grabbing a beer or coffee from the bar, multiple times. Very helpful staff. Desk clerks were great at helping you find stuff. Room was fine, bathroom nice---only one robe for some reason but we didn't bother to ask for another. Temperature control was not a problem, sounds from outside or next door, no problem. Internet is free in the basement business office, where there are 3 desktop computers. Otherwise the wireless is pricey. We would have like some drawer space into which to lay clothing. We had to live out of our bags. We've stayed in swankier hotels in Amsterdam but this one is just fine.\n\nReview 35:\nJust a quick review of a 2 night stay with friends. Firstly the location is fantastic! It is a 5 minute walk from Central station and we found it really easily. Check in was quick and all the staff greeted us with a nice friendly smile. Rooms were very comfortable and had all the facilities you would need, safe, ironing board, hairdryer, tea and coffee. One really good feature was the room had 3-pin UK plugs, as well as 2-pin European plugs. Although Wifi was chargeable, you can goto the Business Centre on the -1 level and use the internet and printer there if you do need to check in online for your flight. Which was free of charge!! On our last day , we checked out but we were still able to store our luggage free, which was great! Overall, no problems or issues! Would definately book here if I ever need to stay in Amsterdam again!\n\nReview 36:\nWe had a room overlooking the street and even though they were soundproof windows, you can somewhat hear the Tram, so bring ear plugs if you are light sleeper. Great location! Very friendly staff and professional. There are courtyard rooms, that might be an option for people looking for quiet rooms! I would stay here again! Short walk from the Central train station!\n\nReview 37:\nI went to the hotel twice in June 2008 and stayed for 1 night each time. I absolutely liked the location of the hotel, which was simply to reach by car when coming after a whole day trip. On the other hand the main trainstation with connection to the Schiphol airport is also just around the corner. Moreover - I was there during the time of EURO 2008 and the games of the Dutch team and I enjoyed the friendly atmosphere of all people in the centre. We loved the style of the hotel and as far I heard all rooms should be refurbished in this year so then it will be definitely even better! Rooms were big enough and the soundproof was good so that nothing was heard however the rooms was towards the main street. Breakfast - simply delicious. I can only recommend this hotel - everything is close and simple.\n\nReview 38:\nStayed for a few nights on a City break. Good hotel will helpful staff, clean rooms and great location near to the central station. Rooms very quiet and great sleep - very comfy bed and pillows. Would stay there again.\n\nReview 39:\nWe have stayed in the Crowne Plaza for about the last 6 years about 5/6 times a year so as you can see we think the hotel is great. It was refurbished last year maybe 2010 and it is now very modern and the rooms are a great size. The staff are lovely even when we come back a little worse for wear even with a burger from the burger bar round the corner (best burgers in the Dam) The hotel bar is very easy going and breakfast is great. We would recomend this hotel to anyone business or pleasure but in Amsterdam if you don't find both there is something wrong. Five minutes walk to Dam square and lots of tram stops just outside for tram's all over the city. Amsterdam Central is only a five minute walk too so I can't think of anything bad to say about this hotel...back there on the 17th Feb can't wait ! Oh and the beds and pillows are to die for\n\nReview 40:\nI was there with my wife during October 2011. Our first time in Amsterdam. The location was superb. We arrived from Brussels at mid night and the hotel was just some mins from the Tran Station (aprox 5 min). The staff was really great. The concierge spectacular. We do not like to take tours, so we asked the concierge for recommendations in order to go by ourselves and they gave great advices. Really professional. I was also impressed with the conference rooms for making work out sessions. If I have to add something related to improve the Hotel is just the rooms. The one that I had was a little bit dark with a no nice view. No big deal considering that I spent the whole day in the City and I just the room for resting. No doubt that this is a great hotel. I defintely will comeback.\n\nReview 41:\nWe stayed here three nights over Easter. My lasting impression is how incredibly friendly the employees were. We had a room in the quiet zone, on the first floor. The view was non-existent, but that was no problem. We did have some noise coming from the hallway and from the room above (even with ear plugs). They do provide an herbal sleep spray. There was a nice tea/coffee service. Iron and ironing board were provided. Great location. Loads of bars and restaurants nearby. Parking was expensive, 50 euros per day. I would stay here again.\n\nReview 42:\n3 days in Amsterdam. Great hotel for single female. Close to train station, city transportation, shopping. Hotel restaurant excellent, maybe a little higher cost, but service, food and attention was wonderful.\n\nReview 43:\nI have stayed here several times and find it an excellent choice for Amsterdam, especially if you want to stay close to the activities around the station.Staff is very good and No Smoking policy is strictly enforced, you m,ust stand outside to smoke. Rooms are above average, hotel is very clean and ice is available on each floor,,,something not found in many hotels in Amsterdam. Prioce is high but then in this city, anything not expensive is not of very good quality.\n\nReview 44:\nWe arrived before 10 am to put our bags in the luggage room, they had a room ready but as it was on the 1st floor and we had requested the 3rd we decided to go off to the anne frank museum have lunch and come back so that was nice of them. hotel is modern clean. 5 mins walk from central station with trams running up and down amsterdam outside. we heard no noise from the street trams stop at 12. nice living room area in hotel. didnt go for breakfast option. full irish breakfast accross the road for 8.50.this hotel is so central one street back from amsterdammes main shopping street which gones on for about 2 miles thro' dam square.Room was very big clean modern with a large flat screen with all mod cons incl iron etc.free internet pc's downstairs in the business centre + a fully equipped gym. paid 280 euro for 2 nights no breakfast you get what you pay for this is a quality 4 star hotel\n\nReview 45:\nHotel is very clean, quite new (apparently recently refurbished ). Rooms were large and modern. Staff was also ++ It is approprietly located if you are here for leisure (red district : 5-8 min walk) There was a bike rental business 100 meters away from the hotel, which is convenient to visit a town like amsterdam\n\nReview 46:\nI have never paid so much money for such a bad hotel. The room was dark, dingy and dirty. Everything reeked of cigarette smoke (I wasn't given a choice of smoking or non-smoking), including the bedsheets, which made me realise that the sheets hadn't been changed since the last occupant (at least). Everything was old and threadbare, but not in a charming way. Breakfast wasn't included in the extortionate price of 234 Euros, so I paid a 17.50 Euro surcharge to have breakfast included. I shouldn't have wasted my money. I had fried eggs on toast. I thought the chef was going to cook them as I waited, instead, she reached over to a tray of pre-fried eggs and flipped a couple on my plate. They were rubbery and cold. When I left, no one asked me if I had a good stay, they just took my money and shoved the receipt at me. I was very glad to be leaving.\n\nReview 47:\nStayed here for 3 nights in a club room, Bathroom tiles looked like they had been put up about 100 years ago, Even the grouting between the tiles was dirty. ugh! Our club room window was op a wall great views for the price! Otherwise the room was ok, Breakfast was excellent lots of choice very good, Bar staff and bar food excellent, Hotel is close to all shopping, restaurants, and other stuff!! No problems walking at night.\n\nReview 48:\nJust returned from a weekend in Amsterdam and a nights stay at the Crowne Plaza. It's in an excellent location if you are coming from the train station - a two minute walk and there are plenty of cafe's and shops in the vicinity. I am a Priority Club member so I was a bit disappointed that I was unable to have free access to the club lounge but it didn't spoil the stay. The hotel had lots of facilities and I was a frequent user of the business centre to check emails etc. The hotel is modern, rooms are clean and the staff are friendly so you really can't go wrong with this hotel. I am already planning my next trip back to Amsterdam for Summer 2011!\n\nReview 49:\nWe had a 2 nights stay in this hotel and were really pleased to 99%. Only problem was the lack of wifi connection in room ( but i dont complain really much as Platinum members get free Wifi and there was a neighboring house offering WiFi anyway..) Got upgraded to a Junior Suite and it was amongst the nicest hotelrooms I ever stayed in - perfect size, good working area and comfortable sitting area. Bed was just perfect for a good sleep. Nice lounge - could however be improved by adding something warm to the breakfast buffet. Also good with the opening hours for the lounge - 0700-2300. Check in was really efficient - so was check out. All needed information was given, also concierge services were efficient. Buy your sightseeing tickets here - a few Euros deductioin is given compared to buying direct at canal boat offices. I will certainly stay here again next time in Amsterdam\n\nReview 50:\nThe hotel is a few minutes walk away from Central Station, extremely convenient. We were greeted straight away and check-in took only a couple of minutes. Our room on the 4th floor was immaculate and very quiet. The bed, linen, and pillows were wonderfully comfortable and the quality of sleep was amazing! The hotel (whilst not in the most attractive of areas) is great for seeing all the sights and we walked everywhere. We didn't eat in the hotel but there are a number of eateries close by. We had a couple of drinks in the bar area which was very relaxing. All in all a very pleasant stay and one to be recommended.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27927, "query_start_index": 27929, "query_end_index": 27929, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "68%", "inner_docs_start_indices": [176, 411, 1189, 1824, 2578, 2918, 3113, 3561, 4000, 4597, 4928, 5494, 5812, 6469, 7278, 7573, 7998, 8443, 8989, 9459, 10487, 10997, 11487, 12199, 13147, 13506, 13687, 13831, 14087, 15106, 15278, 15975, 16414, 17103, 17965, 18821, 19202, 20023, 20254, 21118, 21921, 22476, 22698, 23182, 24093, 24420, 25288, 25728, 26396, 27296]}
{"id": "304611", "pid": "304611", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhat a nightmare our stay here was, I completely agree with previous comment about feeling uncomfortable as soon as arriving here! We arrived at the end of our fabulous honeymoon around Australia, to a shabby hotel, undergoing noisy refurbishment, day and night, only to be talked to like idiots by the reception staff, who tried to argue with us simply because we wanted a room where we could get a bit of sleep! The hotel pool was also booked out to various private parties throughout the day, meaning it was closed to hotel guests! Free Minibar consisted of 2 cans of beer and 2 cartons of orangejuice! Fair enough location was great, but after paying \u00a3400 for 2 nights, we felt extremely disappointed! Will not be returning or recommending this to anyone!\n\nReview 2:\nhi, I stayed here during fasting month. They serves 'sahur' (early breakfast) for muslims from 3-5am at Carousel restaurant. It's really recommended to stay here for muslims. Great location, highly recommended.\n\nReview 3:\nThe room you see on vdo. may not be what you really get.Smallest bathroom I have ever seen and not cleaned 100%everyday just a change of towels. Comfortable bed,personel safe &(FREE MINI BAR) maybe ok.But not what you might expect.Food in restaurant ok. if you go for hal hal.Only warm at best & over priced to add to the disappointment.The HEAT LOUNGE again only luke warm and over priced. Beware of HAPPY HOUR. Only some drinks are on 2 for 1 list.& you may not find out until the next day.The staff try their best with the hotel policy.If you want \"location\" you can't go wrong.Orchard/Scotts is perfect but if you want to avoid the hassles PAY A LITTLE BIT MORE STAY IN A DIFFERENT HOTEL.\n\nReview 4:\nWe stayed 4 nights and I found the hotel and service to be excellent. The location is spot on for both the business we had to do and then the sites to be seen. Rooms are well furnished and a standard size. Complimentary drinks and wifi are a real plus.\n\nReview 5:\nThis hotel is well placed, the room is nicely furnished with the usual furniture, large study desk, complimentary mini fridge which is restocked daily, armchair and also a nespresso machine. Very clean and nice and peaceful. They think of everything, even to the type of pillow you perfer, which can be requested. The bathroom is very clean with a good sized shower area. I really appreciated the friendly staff there, from the reception desk to the waiters during the breakfast rush and even the doorman. I would definitely recommend this hotel for a short stay. It is ideally located minutes walk to anywhere, the concierge desk is very helpful and will guide you to wherever you need to go.\n\nReview 6:\nBeen staying here since I was a small boy and that was about 18 years ago and it never disappoint me. The bellman, Mr Syed have always been there to give me a smile and now he have given my daughter the same smiles too! Room is cosy, great bathroom and powerful shower head. The buffet breakfast is the best that I've had in Singapore and to my Muslim friends, this hotel is 100 percent Halal. Location is perfect and you can get Mcdonald and Starbucks fixes in less than 1 min away (and it is 24 hours too!). Across the pedestrian bridge, you can get a nice, cheap home cooked meal at Far East Plaza @ Level 4 Food court (they served complete meal for less than SGD 5.00!). You want to indulges shopping, there's a Duty Free Shoppebeside the hotel, and Orchard Rd is like 3 min walking away where u can go to Ion, Isetan, Tangs, Takashimaya and many2 more! Staff are3 friendly, concierge are helpful and taxis are abundant! What else do you need?\n\nReview 7:\nI always enjoy staying at his hotel for a quick Singapore eat, shop and go fix. I can shop on Orchard Rd which is just around the corner and enjoy the restaurants and bars at the neighbouring (and sister hotel) Grand Hyatt. The rate is almost half the Grand Hyatt too! The Royal Plaza provides everything one needs from a room when prepaid in full. 1. Free wifi / cable - check 2. Free minibar - 2 beers, soft drinks, oreos, juice and water - check 3. Free nespresso coffee machine - check 4 Rainshower with good wate pressure - check 5. Large work station / writing desk I never eat at the hotel and opt for a prepaid rate so I can check out quickly.\n\nReview 8:\nThis is Hotel is very close to all important places in Singapore. I believe the best value for the price. The staff is very friendly.\n\nReview 9:\nThis hotel was quite simply very good. Smallish but well equipped rooms with internet access, clean, good bathroom and a free mini bar. Couple of beers at night, OJ in the morning and water to take out was a nice touch The breakfast buffet was fantastic with eggs/omelettes done to your liking. A wide selection of fruit, hot food to suit every taste. All of a high standard. The personal butler was a nice touch but over the top for a couple of holiday makers. Staff were great and could not do enough for you. Nice bar lounge and restaurants. It was an upmarket place where we felt at ease. Highly recommended.\n\nReview 10:\napparently some partial renovation was undertaken there (when? ); it is a very old decoration, even sad. lobby is old. \"so called superior rooms\" are really below average. hotel is just few meters away the Orchard Road (you may choose other area places than this shopping street). so it might be good only if you come for a shopping stop over; but not few nights there. in addition, the service is below average. well, nothing special to mention to choose that hotel.\n\nReview 11:\nWe spent one night here before moving on to Indonesia. We arrived at about 10pm to be told the hotel was fully booked so they had upgraded us to a Club Room - \"did we mind\". Of course we didn't mind and had a great room and enjoyed all the facilities of the Club floor. The hotel is in a great location - very close to Orchard Road. Staff were courteous and friendly - there was nothing we could fault during our stay. We used the swimming pool and it was refreshing after a morning shopping.\n\nReview 12:\nThe best part of this hotel is the location which is paramount in Singapore. With the humidity you dont want to walk around much short walk to MTR and right in the middle of Orchard Rd shopping! Nice clean and modern rooms. Furnishings can make room feel a bit dark. Impressive Lobby with friendly staff. Buffet breakfast is HUGE! But a lot of good and cheap eateries in close proximity to hotel. Hard to fault Hotel other than that the pool is a bit so so. Great value, will stay there again.\n\nReview 13:\nThe hotel is in a good location. That's it! It looks tired, the outlooks from the rooms we saw were not terrific and the front desk staff were unhelpful. The first room we were assigned looked like they had stuck a bed in a corridor. Our complaint took ages to resolve and the resolution was due to our persistence rather than the front desk's assistance.\n\nReview 14:\nI had reserved a room on the club level and was upgraded to the biggest suite I have ever stayed in, which included a 10 person conference table! The room was very nice with lots of amenities (free sodas, espresso machine, WII console) but I will say for a suite catering to business travelers, the work desk was cramped ( I guess I could have sat at the 10 person table). The lounge associated with the Club Level was OK, nothing special for this sort of amenity. Service was fine when someone had to come show me how to make the shower use hot water (yes it was that confusing). Location is good with other Western Hotels and shopping malls in the area. One complaint is the workout room/gym. Incredibly small. I used it early in the morning and it was very stuffy and cramped.\n\nReview 15:\nJust spent 3 nights at the Royal Plaza. Like one other reviewer we were 'upgraded' to a Premier Corner Suite, read a room at the end of the corridor. Having lived in SG for 8 years and being somewhat aware that the Royal Plaza had undergone renovation in recent yearsm having stayed there now I wonder where and how. Low ceilings, very average rooms, less than average fixtures and fittings .. I'm glad my company paid as I wuld have spat the dummy out otherwise. Location is great, on site facilities again very average. I'm actually surprised it's rated as high as it is for SG hotels. Defintely not a 'business' hotel.\n\nReview 16:\nGreat room, terriffic customer service by the entire staff, perfectly located just ~100 meters off Orchard road will continue keeping our family of 5 with 3 small children keep coming back to this Singapore hotel. The rooms are not huge but very well appointed with flatscreen TVs, large desk, complimentary soft drink mini bar, all marble bathroom, and very comfortable bed and pillows. While the exterior of this hotel in nothing special once inside the lobby, buffet restaurant and rooms are all first rate. Staying just meters off the heart of Orchard road (cross the street from the Hyatt & Marriott) during Christmas time with all the decorations and lights of Orchard road made for short fun ourings after coming back at the end of the day. It's a $5-$12 taxi ride to lots of popular locations like the night Safari / Zoo, Sentosa Island cable car, the Science Center (great for kids & adults alike), Clarke Quay / Boat Quay....Enjoy\n\nReview 17:\nStayed at the 'Royal Plaza on Scotts' for two nights in March.The hotel is placed right in the middle of Orchard Road and easy to find as it's right there in front of the station,you would not want to go anywher because you have everything around the hotel from supermarkets to restaurants to malls.The room was a bit dissapointing allthough it was big with a confortable bed and a nice LCD the view was miserable all I could see was the wall of another building but apart from that it was good.There is a MCCafe just outside the hotel to the right which is excellent if you want to grab a quick breakfast before heading out.The pool though is a bit small.I also had the opportunity to try their buffet lunch which was excellent as they have food for all tastes be it European,Asian and everything tasted excellent.The staff at the reception on check in and out were very efficient.Overall I was very impressed and will stay again if I get a chance\n\nReview 18:\nRoyal Plaza on Scotts is in the heart of the high end shopping and close to the light rail. It's also a short taxi ride to the Botanical Gardens which are spectacular. We booked a Club Deluxe room which is on a floor with it's own private lounge. The afternoon drinks and appetizers were included in the price and were fantastic. We really didn't need dinner. Breakfas was included as well and was great. Service was over the top - superb!\n\nReview 19:\nGreat location to Orchard, easy access to MRT but a bit of a walk, Mc Donald's and other cheap eats nearby, key access elevators, nice size rooms\n\nReview 20:\nWe stayed at the Royal Plaza as a stopover on the first night of our honeymoon. The location is great, right on the corner of Orchard Rd, the main shopping street, and easy access to whereever else you need to go. Highlights: - Fantastic breakfast including chinese delicacies (we'd recommend paying a bit more for a Royal Club room so this is included) - Free interenet access - Very friendly staff, who recommended we went to the Newton Hawker Centre for food, which was excellent Only slight downside was the free cocktails (as they didn't really know how to make cocktails, so the most exotic we got was vodka and orange!!) Overall a great hotel which we'd definitely recommend.\n\nReview 21:\nThe Royal Plaza on Scotts has service which is second to none. Polite and efficient, nothing was too much trouble - even hailing taxis for us! Conveniently located in the heart of the shopping district, most sights were either in walking distance or a short taxi ride away. The rooms were clean, comfortable and quiet, but more 3 than 5 star. However, the free mini bar was appreciated. Not to be missed in Singapore is Chinatown, Little India, Senatosa island, Raffles and the brilliant nightlife around Clarke's Quay. Thank you for making our stay an enjoyable one. We can't wait to revisit magical Singapore again!\n\nReview 22:\nOn our way over to Borneo we stayed at the Regent. It was absolutely fantastic. Unfortunately on the way back the Regent was full and we chose the Royal on Scott. The only good thing about it, is the position. The rooms are small and dark. The bathroom too small for two people to brush teeth at the same time. The staff arogant and unfriendly. The pool VERY small and a thuroughfare for the Convention Centre so you are stared at all the time by people fully dressed on there way to the CC. Well I can only say this...they will certainly NEVER see me again!\n\nReview 23:\nThis hotel is a no-brainer if your a non-smoker. They take their non smoking rule seriously. The hotel is immaculately clean \u2013 both the public areas and the rooms. My room was spacious by Asian standards (adequate by US standards) but very well decorated and supplied. The bathroom amenities were excellent and included a razor, toothbrush as well as all the \u201cusual\u201d shampoos and lotions. The room included both robe and slippers as well as an iron and board. Bedding was quite nice, and the room included both down and foam pillows already in the room. The only negative about this hotel was the restaurant. While the food was very good, all meals are buffet only. If you\u2019re a light eater, the value is not very good (S$23 for breakfast S$65 for dinner). I would have appreciated a menu option a well but they don\u2019t offer it. All in all, this is an excellent hotel \u2013 a great value with a staff that seems to enjoy their jobs and take their responsibility to serve their guest seriously.\n\nReview 24:\nI could not add more to what has already been said about the 'software' of this hotel. They are helpful, courteous and smiling. The hardware, although not the latest OS, does its job, and the location is amazing. Steps from Orchard Road. We stayed for six nights. Not much of a view from the 9th floor. We over looked a multi story car park but really no sweat. I would recommend the hotel to anyone visiting Singapore.\n\nReview 25:\nentrance ok... reception ok....rooms are like a 2 star hotel...why? small no matter standard room or deluxe...tv screen must be the 1st ones made as plasma(tv control was no working), carpet old fashion and too old, decoration ungly, wallapapers must be there since 1900, bathroom ungly with minimum light, showher dirty, but the most intersting was the view from the 5th, 8th and even higher .....instead of having nice view of th city u have th view of parking building!!!!!!!!!! i ll never stay there again....unfo i ve prepaid all days due to f1 ....if i havent i would have left on the 1st day....realy dont get how this hotel has overall 8.4 when others much better than this have 8 or 7.5....only location was good since orchrd road( not only) is 3 min away....\n\nReview 26:\nAttracted by the good Tripadvisor ranking and reviews I decided to book the Royal Plaza on Scotts this time, particularly for its very central location. However, the disappointment couldn't have been bigger: - Small room with furniture from the 80-ies without breakfast - Absolutely smelly: The entire floor and the Room itself have a bad Small, probably from the 80-ies carpet, which has absorbed the entire humidity over years - absolutely inacceptable! - Air condition not properly working: The air condition is cooling, but at the same time is distributing even more humidity in the room - with the result that everything, including the bed linnen, feels a bit humid! - Room service: Despite a generous they didn't leave fresh shower gel and All in all a huge disappointment: Should have taken the usual hotels and taken the cab to get to Orchard road. Not at all living up to ecpectations! Hotels I can absolutely recommend in Singapore are the Fullerton, the Shangri-La and for smaller budgets the Quincy!\n\nReview 27:\nLong time since I have visited Singapore so chose this hotel from the internet. Great choice. Location great. Close to MTR rail. Orchard Road at your doorstep. Non smoking hotel, (Great) Staff from porters to reception, to wait staff very warm and friendly and helpful. Special thanks to Anita in Conceirge who never stopped smiling and could not do enough to help. We were on the 5th floor and while we looked out onto a car park this did not worry us as we went to Singapore to get out and look aroun d not to stay in a hotel room. The mini bar was a nice touch as was the free wi fi. Would I stay again and I always feel this is the true test? You bet I would. It has a nice feel. Felt the food was a little expensive but you don't have to eat there\n\nReview 28:\nThe rooms are OK, Internet & Mini bar is free. Speed is good. Bar meets single person's requirement. Nespresso in room is nice touch for fresh coffee. However the services at front desk sucks! If you need even 1 hr extension, they charge you for 1/2 day and Dont consider any request. So if you plan to leave the hotel before noon then it is worth looking at, else do not consider them. Almost all the other compareable hotels in Orchard area always offer extension till 2 pm and if you request them, normally the manager obliges you till 3 pm. But here, Mr. Rendi is very tough! He will not let you stay longer if you dont pay for 1/2 day which i felt diluted the entire good experience of my stay! Such arrogance is ensures that guests dont come again!\n\nReview 29:\nStayed here 4th June 2007 for a few days. Hotel excellent, service is first class. Situation - in the thick of things, ideal for everything from shopping to subway. Hot and humid but enjoyable.\n\nReview 30:\nThe main draw here is the location. It is steps from Orchard MRT and close to all the malls. Rooms are typical business quality. No nonsense, clean, and comfortable. The only complaint I have is that the taxi queue was too long a lot of the time.\n\nReview 31:\nI stayed at Royal Plaza on Scotts recently.It's a good solution for the business traveller. The rooms are excellent and have the added bonus of FREE internet access unlike many of the big providers. Highly impressed by initative shown by staff who left a spare pillowcase cover when they saw the ironing board left out- that's customer focus!\n\nReview 32:\nWe stayed in this hotel for 3 nights during our stop-over in Singapore. After a 13 hour flight this hotel was a perfect place to relax and get used to the different time zone. There was a baby bed for our 16 months old son (at no extra charge) and the staff was very friendly and willing to accomodate us in every possible way (e.g. warm up our son's food in the middle of the night in the hotel's restaurant, allow us to stay in the room after offical check-out time so our son could get some sleep before going to the airport again etc.). Add the perfect location, nice beds and ok-size rooms and I would definitely reccomd this hotel to all you travelling with young kids!\n\nReview 33:\nWell situated in the main street of Singapore (Orchard Road). Good size rooms and very clean. for Nespresso lovers, the hotel provides a machine and 6 free refills per day. There is a free refill for the minibar (water/softdrinks/Oreo) on daily basis. The breakfast is very good. Being on Orchard road, there are many shopping places around, and one large metro station is few meters away from the hotel. That metro station comprises a large number of shops / restaurants that are open till 10pm or later. on the 15th floor, the hotel has a club that serves snacks/drinks. Ensure you get those freely with your subscription as you may end paying about SGD60 per day to get such access. This was not available on my booking via booking.com In general, the stay was very good and the hotel is recommended.\n\nReview 34:\nI stayed at this hotel for one night in May and was pleasant surprised. Rooms are recently renovated, hotel very busy but staff still pleasant, free minibar, good amenities in the room, free wireless. Wish I could have stayed longer. Decently priced from the hotel website, given the rising prices of Singapore hotels these days. The hotel restaurant looked good and well patronised. Will definitely try to stay here next time I'm back in Singapore\n\nReview 35:\nHotel is well located, but the rooms are not up to standard. The bathrooms are small, though you can see they have been recently refurbished. The rooms are not that grand. The dine-in menu is depressing.....lucky the location makes up for alot of the defaults as long as you dont intend spending too much time at the hotel!! !\n\nReview 36:\nIn December 2011 we stayed this hotel during New Years Eve 2011 and the News Years Day. We stayed in Singapore as a stopover for 3 nights on our way back home from London. Our room was very nice and spacious. The beds were comfortable although a bit short. The bathroom was good and had a great shower head! There was free wifi. We dined at the hotel restaurant for our New Years Eve dinner which was great. The buffet selection was amazing. Breakfast was totally different! For the price of $35 per person we expected a full continental breakfast. As it turned out the breakfast was very limited and not continental at all. The wait to obtain two fried eggs was in excess of 5 minutes, only to find out that we were in the queue for scrambled eggs and got totally ignored by the rude Egg chef! For a hotel of this standard, this kind of behaviour towards guests, is not acceptable.\n\nReview 37:\nQuite often the Hotel is discounted and it is exceptional value. Situated on Scotts Road right next to Orchard Rd which is in the heart of Singapore. Shopping is fantastic all around the area. Royal Plaza has a gym, rooftop pool and a selection of bars and restaurants. It is one of the few smoke-free hotels in Singapore. It is one minute walk to the Orchard MRT station and the hotel offers free internet in all the rooms. The rooms are amazingly spacious with king size beds and very modern. A great location to stay when staying in Singapore.\n\nReview 38:\nMe and my husband stayed here in feb 2009 as part of our honeymoon - was amazing, the staff we very friendly and helpful,,, and OMG the buffet downstairs from the hotel was just amazing, the food was just wonderful... recommend to stay here .... we will be staying here again if we ever go back to Singapore.\n\nReview 39:\nNice location next to Orchard Road (Shops, Shops, Shops!) Free Wi-Fi and free mini-bar which they replace each day. Faultless hotel and would definitely consider staying there again.\n\nReview 40:\nMy second time went to RPS was excellent. Front desk was friendly. If you have any problems, do not hesitate to ask any questions to them. Price wise was excellent too. Worth it. And if you are a very morning person, please do get your breakfast downstairs @ the Carousel. It's totally scrumptious! We didn't get the chance to try out RPS did give me a surprise cup cake on my birthday! Thanks for the treat RPS! I was flabbergasted! Thank you to all the STAFFS (24 June to 29 June) especially to MR SYED! One of the super friendly, kind staff. Please don't treat him as a staff instead as one of your family. We miss you, Mr SYED. I hope to see RPS & Mr SYED again next in a near future! Thanks RPS for making our stay such memorable ones!\n\nReview 41:\nHaving arrived in Singapore from Hanoi where we had stayed in a small family hotel we realised this was too imposing & impersonal for us. Although the room was modern and tastefully furnished I found the bed linens to be damp and the room had a distinctive musty smell. Free mini bar was a joke! 2 tins of beer,2 small bottles of water, 1 coke,1 diet coke and a small bottle of orange juice, I think a 5* could do better than that. Breakfast was very good. A complete 100% non smoking hotel. To sum it up I would rather have stayed in my little family hotel than what is supposed to be an award winning hotel.\n\nReview 42:\nVery nice hotel, although the man at reception upon our arrival could have been more helpful, I just asked for a small jug of milk for our room as I dislike powdered creamer and he refused to get this for me, said I had to go to the room and call room service and refused to do this for me, I was most displeased by his response, however the room service men were excellent and couldn`t do enough for us. Apart from that, pool and room were good ! Although, we paid way too much for this room as it was supposed to be a superior room. It was NOT, simply an ordinary room and paid the most for this hotel over our 5 week holiday period. It was certainly overpriced for an ordinary room athough I was assured it was a superior room !!! Ask for a room high up as we heard a lot of traffic noise even on the 5th Floor, windows were not double glazed !!! !\n\nReview 43:\nMy wife and I stayed 3 nights in the hotel. Check-in & check-out was smooth and a late check-out was provided free of charge. The room was quiet, comfortable and reasonably sized. The hotel provided complimentary non-alcoholic drinks. Buffet breakfast was good. We can not comment on other facilities offered by the hotel as we spent each day sight seeing returning only to sleep. Renovation were in progress but these didn't impact on us. The hotel is well situated & close to a MRT station, supermarket , bakery & numerous malls.\n\nReview 44:\nStayed for 8 nights on business, great location in downtown Singapore just off Orchard Road and near to a MRT station. Was upgraded to a premium room on arrival. Mini bar free and re stocked daily, beds luxuriously comfortable and great shower. Staff are friendly and efficient. Breakfast is a good buffet choice daily, room service choice isn't particularly good. Overall enjoyed the stay and would recommend the hotel.\n\nReview 45:\nIn general can't fault this hotel. Centrally situated to shopping area and Metro (MRT). Large spacious modern room (on request - so don't asume all are!) with free mini bar and Wifi flat screen air con and plenty of power points . Our bathroom was shower only so check for bath option if this is important to you! Large self service buffet resaurant with amazing choice of asian european food. Service - polite efficient all round especially concierge. The pool and gym are small but adaquate. However be aware that the pool is next to the conference centre and delegates were spilling out near us during their seminar breaks making it a little hard to relax at times. But the conference room was not occupied daily and it has to be born in mind that Singapore is a city not a resort break.\n\nReview 46:\nThis is a terrific hotel close to shopping and good places to eat. The check-in was efficient and friendly, the lobby warm and interesting, the room spacious and comfortable including a great bed! One negative was the bathroom was somewhat unclean when we arrived there and unfortunately continued not to be cleaned properly during our stay. It was annoying but didn't seem bad enough to complain about. The staff were always very friendly and always keen to assist with our sightseeing plans. Excellent facilities including free wi-fi, free mini-bar replenished daily - although we found the temperature of the beer was no where near the Aussie standard (ie not cold enough!! ), nice pool area, buffet breakfast was excellent and newspaper delivered daily. We loved our stay here.\n\nReview 47:\nAfter searching many websites and contacting the hotel direct, I booked the Royal Plaza for 2 nights on Zuji - rate included standard room (10th floor), Wireless Internet access and Mini Bar. The hotel is extremely well located for all that you would need in Singapore. Mini bar - rate allows one top of the mini bar contents per day. It included 2 cans beer, 2 cokes, 2 juices and 2 waters. Wireless Internet - a great feature to have this for free, as so many hotels charge ridiculous prices for this. Room - very comfy bed, dark furninshings, no view as such (overlooked carpark), small ensuite - with a great shower. Good desk, flat screen tv etc. Hotel seemed busy, but very quiet at night. This hotel is a great option for tourists and business people alike. It has such a good location, and whilst not as flash as the Hyatt across the road, it's rates make it hard to beat. I have stayed at many Singapore hotels and would have to say that the Royal Plaza offers very good value for moey\n\nReview 48:\nService was great, free wi-fi access (though sometimes a bit slow), free drinks in the minibar replenished daily, excellent location right next to a metro stop and tons of shopping. They had some construction going on in the hotel, we were warned at checkin about that. Most of the time we were out and about, there was absolutely no problems in the evening hours or night. Overall a very pleasant experience. My only complaint is that there were not enough lights in the room and roomservice and the restaurants in the hotel were way too overpriced. So, we ate out everytime (not hard to do in Singapore). Definitely recommended for all types of travellers.\n\nReview 49:\nFrom the moment we entered to the moment we left we had a brilliant experience here, couldn't fault it at all. ALL staff were friendly and helpful, we were given a gorgeous free cake as it was our honeymoon and also took advantage of the free mini-bar (choice of drinks). We had breakfast included and had it every day, there was plenty of choice. It was all Halal too. We did eat an evening meal there too which was buffet style and was lovely. We also took advantage of the daily 15 minutes free internet time for all guests in the business centre, if it was empty, as it often was, staff didn't mind you staying on the PCs for a little longer. The pool area isn't massive but is very clean and nice and quiet.\n\nReview 50:\nGreat hotel, great room, great service. Room service not the best but ok. One small complaint - I checked out at 2pm. I called at 3pm saying i have left my adaptor in my room and could they hang on to it for me to pick up, and they \"couldn't find it\". Disappointing from what was otherwise a great experience. Free internet and mini bar definitely a plus.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30383, "query_start_index": 30385, "query_end_index": 30385, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "80%", "inner_docs_start_indices": [176, 947, 1169, 1873, 2137, 2842, 3801, 4464, 4609, 5233, 5713, 6218, 6724, 7092, 7884, 8518, 9471, 10432, 10884, 11042, 11737, 12367, 12938, 13938, 14370, 15151, 16175, 16940, 17707, 17913, 18172, 18527, 19215, 20031, 20492, 20831, 21726, 22285, 22606, 22801, 23554, 24176, 25040, 25584, 26017, 26820, 27614, 28621, 29292, 30017]}
{"id": "185747", "pid": "185747", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the Fairmont Queen Elizabeth because of its proximity to the train station. The rooms are a bit small but very well set up. What was truly great was the help we received from the concierge in booking reservations at local restaurants. The resulting meals were outstanding. Both individuals who helped us were charming and attentive. We had some ideas in advance but their knowledge of the local food scene was terrific. We ate breakfast in the hotel. Both the food and service were excellent.\n\nReview 2:\nDo not subscribe to Fairmont President Club (FPC) because they have serious problems of security. I was a frequent client of Fairmont Hotel and a FPC member. In December 2009, because Fairmont lack of privacy someone had access to my FPC account and was able to charge the stay to my credit card. Fairmont told me only after many exchanges of emails that they gave access to my FPC account to another customer (because of an human error...) and that customer was able to see my information (and was able to change it). I received a final email from their VP legal that they were sorry but that mistake was not as serious as I was claiming to be.\n\nReview 3:\nIf you will be in Montreal in the worst weather then the Fairmont Queen Elizabeth is a good choice because of your connection to the undergound city. You can walk all over town without showing your face in the brutal Montreal winter. Otherwise the QE has awful service, housekeeping is a shambles and has a pretty bad attitude. THe room is nothing special though some have nice enough views. Ours had a view of the church next door which was very nice. The food in the main restaurant is atrocious for Montreal where even the little holes in the wall can ussually serve up a good meal. We had coupons for the breakfast buffet and it was not very good at all. No comparison to Hotel de la Montaign or Hotel Vogue. We were there for three nights and there was a plastic coffee stirrer on the carpet near our room for all 3 days.\n\nReview 4:\nSelected this hotel because of its super-convenient location and ease of access (for limited-mobility traveler in her 80's), plus Fairmont's reputation. What a disappointment! Immediately upon entering our 4th floor room, there was an obvious vibrating hum in the room - which we later found seems to afflict the entire 4th floor! (Didn't explore to see if other levels were so affected). Complained at Front Desk - received \"You're the 1st one today to mention it\" - not exactly a disclaimer, but said they'd check on it. No results, no apologies, after several more attempts to get some resolution. Even more annoying when trying to sleep with this buzzy hum constantly there. Montreal is a lovely city - I'll go back - but certainly not to the Fairmont!\n\nReview 5:\nRoom was guaranteed by 4pm but was not ready until 6:15 pm. Our luggage was supposed to be in the room, but was not. It had been sent to someone elses room. Found an hour later. Room was a non-smoking room but smelled of smoke enough not to be able to sleep due to burning eyes and coughing\n\nReview 6:\nIt's a Fairmont, not the most spectacular building in the chain, but has all the luxury and comfort you would expect. Great cental location, links to the underground network. As a tourist in town for a few days, i think you could get much better value elsewhere if you are out sight seeing most of the day, but a good choice if you want a touch of luxury. Bars, restaurants and room service expensive.\n\nReview 7:\nThis hotel claims to be a 5 star hotel, but really is just an ordinary hotel inside. The rooms are plain and are small. Parking is by valet only and is run by an outside company that hires rude and unclean people. The valets are rough on the vehicles and don't be surprised to get a scratch on your vehicle. What you should know... $15.00 a night for internet service, $26.00 a day for poor valet parking service, $1.50 per local call, rude valet and hotel staff, and housekeeping cleans the room early in the morning (be prepared to put a do not distribute sign up before you go to bed). I would rather stay at the Holiday Inn Express and save $100 a night!!! !\n\nReview 8:\nUsually when I travel to Montreal I like to stay at the Sheraton Versailles which I find excelelnt. But this trip was for meetings/show and the Fairmont was the hotel picked. I will not return to the Fairmont for several reasons. My room (404) was extremely small. Smaller than most hotel rooms. Bathroom also small. The furniture and carpet of the hotel is out-dated. No wireless internet in the room (only cable). They charge $16/day for internet but if you sign up to Fairmont Club (free to join) you get free internet. Even though we were in a non-smoking room/floor there was a constant smoke smell. There are much better places to stay in Montreal and less expensive. I do have a couple of postive comments. I found the staff very friendly and helpful and the location of the hotel is excellent.\n\nReview 9:\nMy husband and I stayed at the Fairmont Queen Elizabeth from October 24 - 28, 2009 in a Fairmont Room. King bed, small room, smaller bathroom. The bathrooms are too small to accommodate all of the toiletries that are necessary. We were on the ninth floor and had a fantastic view of the dome of the cathedral across the street. The location of the hotel is very central for walking to Rue St. Catherine for shopping and to Old Montreal for touring. We had dinner at Europea and I would highly recommend the restaurant. We tried to get into the Beaver Club Restaurant at the hotel, but it was booked solid. Rue St. Paul is the main street for shops, galleries and restaurants in Old Montreal. The city is very walkable and cabs are plentiful if needed.\n\nReview 10:\nDon't be put off by the Fairmont's considrable size - this is a gorgeous hotel that manages to feel much smaller than it actually is (a good thing). The quality of service is the best I've ever experienced in that the staff (all of them) are genuinely friendly (as opposed to fake-friendly). One can clearly see that the hotel management take their staff training very seriously indeed. The decor throughout is carefully thought-out and beautifully understated, the beds comfortable, bathrooms well appointed (although the shower was a little lacking). A complaint about the bedide lamps being too dim to read by was immediately addressed. Finally, the Queen Elizabeth oozes character, possibly because scores of world dignitaries have stayed there, including the Queen Mother. If it was good enough for her it's good enough for me. Highly recommended and I wouldn't want to stay anywhere else if I go back to Montreal.\n\nReview 11:\nI recently stayed at the Queen Elizabeth and was amazed at the recent renovation to this Montreal landmark. I had stayed there years ago and the property was becoming a bit tired. Not so today! The rooms, lobby, Beaver club restaurant were all outstanding with tasteful style and overall great service. The staff was attentive and caring. I was very impressed with the style of of room and certainly the hotel location. The food in Room Service and for breakfast were excellent. We made a special occasion to go the acclaimed Beaver Club and we were not let down. Gourmet dining with unsurpassed service. Incredible food quality. Overall the hotel was impressive for its service, style, location, staff attitude and services. Great health club. I recommend to everyone. You will not be let down. This is a famous hotel with years of history that is now very tastefully decorated with very well trained staff.\n\nReview 12:\nThis hotel is well located if you take the train, connected directly to the train station without having to go outside which is always a plus with the usually poor Montreal weather, But most of the rooms are small at 225 sf so it,you really need to upgrade. reasonable food choices are available in the area below at the train station or in Place Ville Marie. Check min as a Presidents Club member is efficient and quick. The Gold floor lounge is very nice and the rooms are much better if you can afford\n\nReview 13:\nI'm in Montreal 3-4 times/year for business and the Fairmont Queen Elizabeth remains probably my favorite hotel. Beside the regular quality for a Farimont hotel, what really makes me love this place is the quality of service. Particularly careful and always with a smile, ready to help in any occasion. PS: super breakfast! !\n\nReview 14:\nThis is not my first time checking in at a Fairmont Hotel. However, the customer service I received from Cesar at the front desk was horrible. I felt like he was Belittling me during the check in. He requested to see 3 forms of ID during my check in. That's a little overboard if you ask me. He also left my sight for an extended period of time with my ID. I understand that people must do their job, but there is a proper way of approaching the situation and ensuring customer service is not marginalized at the expense of security. Maybe Fairmont should address these issues. I will be sending an email to head office as well.\n\nReview 15:\nWe have just returned from Canada & stayed here for 2 nights. The Hotel was built in 1958 & has 1000 rooms spread over 21 floors, so be careful with your views & the room type booked. The Rooms are modern, but the TV's are pretty old. The bathrooms are very small & I would imagine are the original size from 1958. The service is good, remembering that you could be one of the 2000+ guests that are staying. Breakfast is also very good, but a tip is upgrade to the Fairmont Gold rooms on the 19 floor, here you check in, have comp nibbles at 6pm, check out & comp continental breakfast, all away from the 2000 peasants that you might encounter in the main restaurants. The location is great, as the Hotel is perched on the railway & metro stations, so you can just go to the basement & get your land transportation immediately. We would recommend, but remember that due to the size of the Hotel, it is not exclusive.\n\nReview 16:\nI only stayed here due to the preferred rate we get at work. The hotel was OK. I have to say the service was terrible. The city has completely downhill. Montreal isn't the beautiful city that I remember it used to be. It looks like any major city in the US now, lots of panhandling, garbag and filth. While we were eating one night, there was an SUV full of 20 somethings pulled up in front of the restaurant. One of the kids whips open his pants and starts peeing in front of his parked car but we could see all he had to offer. Nice, eh? Not sure I'd really want to return.\n\nReview 17:\nI stayed at this Hotel in October for 5 nights and was very disappointed with all aspects of my stay. First of all the room I had was old and not renovated. The bedspread and mattress were old, the carpet was soiled and the bathroom dreadful. On top of all this, I had parked my car using the hotel valet service and discovered that my Ipod was missing from my vehicle. When I reported this incident to the hotel they were quick to brush off all responsibility to the hotel parking lot lease holder. I was extremely disappointed with the way the hotel management handled the entire situation. Bottom line they didn't care which made matters worst. If travelling to Montreal I strongly suggest you stay elsewhere.\n\nReview 18:\nI stayed here whilst attending a conference in the hotel. Arriving from Toronto by train was just about as convenient as it could possibly be since the station is directly beneath the hotel. The room was fine, with a fabulous view up the hill to Mont Royal from the top floor. Service from the check-in staff was polite and efficient and they rapidly corrected some incorrect charges for using the mini bar which I had not done. The hotel does look a little dated and not much of the glamour from when John and Yoko staged their bed in remains, but all in all it's a good value and well-located place to stay in Montreal. Make sure you join the President's club via the fairmont website before arriving so that you get free wi-fi access.\n\nReview 19:\nThis is NOT a four star hotel. The room was dirty and substandard with dust-caked curtains, a blood-stained sheet, a broken hairdryer and ripped tablecloth for room service. Despite our request for a quiet room, we were placed on a packed corridor, and kept awake all night by television noise through paper-thin walls until 4:00 A.M. This is in sharp contrast to the outstanding staff who were very friendly and helpful, We have stayed in Montreal a number of times, but have never had such a bad experience.\n\nReview 20:\nStayed on way to cruise departure from Quebec City as hotel is located above the train station. Check in was tedious and slow, finally was assigned Room 421 which was a large room located next to the coke and ice machines, which were very noisy. We changed rooms, more hassle, and was assigned Room 474 a smaller room with paper thin walls, torn towels and a small bathroom. The hallways lack cleaning as dust and debris are evident thruout. Rather disappointing experience, Fairmont should take its' name off this place.\n\nReview 21:\nStayed two nights, bit on the Presidents club email at a good rate. Location is very good, you can park anywhere downtown and walk in. I paid $30 total for 3 days very close by. Subway and train are right there, no need to go out even. Check in area average at best. Pleasant service but not Fairmont service. Room was very basic. Bathroom adequate, no fan. Older tub and toilet with a very institutional style flush handle. Strange. One small chair (with a broken armrest) and desk. Wired internet, with a broken ethernet cable. Old style CRT TV about a 22 inch. Bed was supposedly a queen but felt like a full at best. Firm mattress that was very springy and felt old. Old style thermostat with a basic radiator/air conditioner. Overall this is 2 star quality at a 4 star price. I would not stay here again as there are many MODERN hotels downtown for the same price. Very disappointing.\n\nReview 22:\nThis is one of the best hotels I have ever stayed in. I was here on business for a convention and this was the hotel of choice. The Queen Elizabeth did not disappoint one bit. The service and staff were superior. Smiles all the time, friendly, helpful, and usually spoke both French and English. Take your pick. The food was great and the wait/service staff were on time and professional. It was as if they could read minds! \"More coffee, monsieur?\" Housekeeping was the absolute best. The bed was nice and had four comfortable pillows. The thermostat is easily accessible and intuitive. The bathroom literally sparkled. Powerful shower! Towels galore. Tempting snack tray, but pricey! All the usual perks..... What else can I say? For a convention or gathering, this is as good as it gets. I am bringing the family next time. The 15 minute cab ride was $38.00 each way from the airport as mentioned in a previous review.\n\nReview 23:\nMy 4 day stay at the Fairmont was terribly disappointing. I ordinarily enjoy staying at Fairmont properties, however, this property does not do justice to the Fairmont brand. The hotel's public and private spaces show its age, the entire property is in desperate need of a facelift. Even on a president's level floor, the room's decor was tired and the tiny bathroom had essentially no water pressure, making the shower and flushing the toilet challenging. The service was extraordinarily poor. The wait times for check-in was long (even at the President's Club desk), the complimentary late check-out for president's club members was refused, there was a 3$ charge to retrieve luggage from the luggage storage room, and obtaining service at the Montrealais restaurant required me to flag down servers repeatedly at every meal. Overall the service was sub-par with grouchy and unhelpful waiters in the bar, the restaurant and the check-in desk. As a Fairmont President's Club member I was incredibly disappointed with my stay and am unlikely to stay at this, or any other Fairmont property in the future.\n\nReview 24:\nI was supposed to stay at this Hotel after making a reservation long time ago. When arriving to the hotel I was told it was full and they sent me to a horrible hotel instead, under the promise that was the same quality. The Fairmont is quite old style, but very convenient, but compared to the one they sent me is the last shout of boutique hotels in town. I would recommend to go to another Hotel, btw, Westin is much better.\n\nReview 25:\nI understand when you have labor issues that quality of service might decrease but the only person i was impressed with during my stay was the concierge. The front desk people were abrupt and due to the strike my room was not cleaned during my stay. It also was evident the cleaning stay did not clean the room based on basic standards because there was a candy wrapper under the bed and a bloody napkin under the end table... the view of Mont Royal was amazing but i do not think i would stay there again.\n\nReview 26:\nI've stayed here a number of times and this visit was no exception. I find the staff helpful and enjoy the history of the hotel. As well I find the location very convenient.\n\nReview 27:\nWas able to upgrade to the Gold floor and worth every penny. Had dinner at the Beaver club and enjoyed the excellent service. It made our stay very memorable. The hotel is beautiful in the winter, a magical place.\n\nReview 28:\nI went there on business. The room was very good, but nothing spectacular. Some of my colleagues had better and bigger rooms, although we all paid the same rate. The room and bathroom were clean, I loved the Miller Harris toiletries. The hotel is in a perfect location, just above the train and underground station. There was a swimming pool and a gym but did not use those. The food at the Beaver Club restaurant was excellent. I thoroughly recommend this hotel if you can get it for a reasonable rate.\n\nReview 29:\nI (just 1 person) just returned from a 1 night stay at the Queen E. I used points to book this trip so I am writing this review with that in mind. Check in quick, professional and friendly. I requested and received a queen size bed, I was very pleased with my room overall. Excellent new mattress. Often when you book a room on points in a superior hotel you receive a sketchy room. The bedding, towels, bathrobe etc. are top quality. Bathroom meticulous but perfect however cramped but ok for 1 person. Only complaint was the TV- an oldermodel, not flat screen with terrible reception. Second time I stay here on points and equally good. This hotel is directly above the train station, connected to Place Ville Marie, etc. location, location, location. Its a good choice\n\nReview 30:\nThis was without doubt the finest hotel experience of my life. I stayed for two nights at a discounted rate, was allowed to check in to my room at 8am after arriving off an overnight train, and was given a room on the 21st floor overlooking the Marie-Reine-du-Monde Cathedral. The room was as big as a suite, and as luxurious. The piano bar was a highlight, and the restaurant was great. The staff were genuinely friendly, professional and couldn't do enough to help. Definitely recommended.\n\nReview 31:\nThe hotel is beautiful! My then boyfriend found a great deal at this hotel. This is a perfect location because it was right near the shops. This hotel wasn't too far from old Montreal and the bus station we got off at. The service was excellent as well. Staff were very friendly and helpful!\n\nReview 32:\nI usually shy away from staying at conference hotels when I'm in town for a conference somewhere, but in this case, I couldn't find a better deal and figured I'd give it a try. The location is perfect, connected to the \"underground city\" and the train station. It's steps from shopping, dining, vieux-port, everything. The hotel has great services. Rooms are quaint, if a bit small, but I was happy. Just really glad I stayed here.\n\nReview 33:\nYou can't beat the Queen Elizabeth for convenience, great staff and overall service. The rooms are fine -- very clean and comfortable. Yes, they are on the small side and they are older in decor but that's no big deal -- it is an older hotel. Food and beverage are pricy but you can just take the escalator down to the concourse and their are many shops and cafes where you can get a reasonable breakfast and/or lunch. It's conveniently and centrally located. The staff are superior and well trained. You can't go wrong here.\n\nReview 34:\nFirst time in Canada but not first time Fairmont. Service in terms of check in and restaurant all excellent. The room was fine and clean with a view of downtown Montreal. The only complaint I have was the elevator. I was in a room opposite and during the day it is ok until your head touches the pillow and all you can here is the elevator going up and down most of the night which really does impact on your sleep quality. For me not really acceptable for a hotel of this quality. Great location and I love Fairmont. Would I stay here again....... probably (:\n\nReview 35:\nThis was not at all what we had expected it would be. Upon our arrival, we were advised that the hotel was in the midst of a labor strike so that there were very few services available - even though we had paid for \"Gold\" level service - whatever that was supposed to mean. When we realized that we had paid for services which were totally unavailable, we requested a room change and were moved to the 21st floor. Clearly, any renovations that this hotel may have begun have not gotten up there. The carpet was an interesting shade of pink and I was not comfortable walking around without flip flops. The curtains and bed cover were very obviously remnants from the 80's. The furniture was beat up and tired looking. Not at all a comfortable place to stay and if you are in Montreal to see the sites, I would not recommend at all. It is not close enough to anything to make this tired place worth the stay.\n\nReview 36:\nAs soon as check in started the tone of my entire stay began. The young woman who was \"helping\" me was so very rude and condescending! Being my first international get away there were many things I didn't know, and to top it off, I had problems activating my credit card. While I was trying to do this the receptionist insisted on me finding alternate means for payment or even a plan instead of being compassionate and truly putting forth the over the top customer service you would expect from an institution such as the Fairmont, Not only did I feel belittled and embarrassed by this representative, the whole experience left a bad taste in my mouth the remaining of the time. I had to stay here for a conference, but there are a number of other hotels in the area that I'm sure would be honored for you to stay at and would probably bend over backwards for you to feel welcomed.\n\nReview 37:\nStayed here only for one night and overall it was a good choice. The only BUT I have for the management was that when I arrives at the room, I noticed the shower had no curtain, so upon leaving for dinner I informed the front desk about this. They assured me they would take care of it.... But they never did...so when I came back from dinner, I was too tired to bother with reminding them or go through the hazzle of waitng for them to do it.\n\nReview 38:\nTravelled by train just to spend a weekend in Montreal. Great price, very comfortable; great location from which to explore the city.\n\nReview 39:\nFairmont The Queen Elizabeth - Over Rated, Aged Hotel, Loosing its Stars\u00e2\u20ac\u00a6 We stay here because it was located next to my spouse business training and meetings. The \u00e2\u20ac\u0153newly refurbish\u00e2\u20ac\ufffd room are getting really run down, the room was small, and the washroom even smaller, but clean, and no room to leave suitcases anywhere. The staff in general was not very attentive and borderline rude. One good thing is that Hotel is conveniently located to the underground city with easy access to shopping, eating and the train station. We would not recommend that Hotel, instead for value and money if you have the option, we invite you to choose a Starwood Hotels (Westin, Sheraton) in general they are much better (rooms are spacious, great amenities, fine staff etc.)\n\nReview 40:\nThis hotel is located on top of the Via Rail train station making it a very convenient stay for those traveling by train. A quick walk and elevator ride from the train station brings you to the lobby of this grand hotel. The lobby is lovely and the staff very professional, friendly and welcoming. The room size is adequate and cleanliness is also good. The views from this hotel are spectacular and it is in a very good location. You can walk to St. Catherine Street and many other attractions from here. We had a lovely stay here.\n\nReview 41:\nWe checked in a room in poor conditions where we were disturbed untill late in the night drunk teens partying. I reported the noise situation, and informed the hotel manager of the poor condition of the room, nothing was done to rectify the situation or compensate us for the disturbance. We were actually told the management apologized for the inconvenience, but it was not, in fact, their fault, as this was a busy weekend, and given the fact that the hotel had a lot of corridors with over 20 stories, it was accordingly difficult to monitor the property properly, and that I should call the front desk next time I was disturbed in the middle of the night. When we complained about our overall experience at the check-out, the front desk attendant offered us a free night stay to avoid any embarrassment from a crowded lobby of customers. As you'll guess this offer was not valid anymore once we left the promises.\n\nReview 42:\nI've attended the same ski show for about thirt years now. This was my first star at the Queen E. It was also my last. I arrived late and I arrived tired. I should have left. I didn't. There were three stains on the carpet, I hope they were ketchup. The toilet was not flushed from the previous guest. I am not at all queezy, but this simply turned my stomach. Can you imagine?\n\nReview 43:\nWe stayed one night at the FQE in May 2009 with our 2 year old baby. The hotel is conveniently located in downtown Montreal with direct acces to the Unerground Montr\u00c3\u00a9al. We even had access to the hotel from the train station. The service was excellent. The rooms are very small. The pool was not open during the afternoon (on a Saturday) and was cold. Overall we had a nice stay but think we overpaid for this hotel. The Hyatt and the Delta are as nice and 50$ less.\n\nReview 44:\nWas shocked to see that so many rooms in this hotel have still not been rennovated after nearly 3 years (the last time I stayed here...and they were rennovating then). The lobby is quite deceiving as it is of 4 or even 5-star caliber. The rooms, however, are quite dated and desparately need to be addressed. They are working on this, but how long can a hotel take? On the positive side, the staff is very friendly.\n\nReview 45:\nDo not stay at this hotel. We booked this hotel at the last minute through Hotels.com. We were told that it was a great 4* bargain. It was overpriced for what we got and they ripped us off for every \"extra.\" We had to pay for parking after we were told that it was included. We had to pay $16 for 24 hours of wifi after we had been told that that was included. We requested a King size bed they had a queen, in fairness, they did upgrade us. However, the room was small well really tiny, the wallpaper was peeling and the bathtub which had been painted some time ago was also peeling. In addition, they had an old tube TV. And this is a four star property? We reserved for 2 nights and left after one. If you could stay here for under $100 and get the parking and wifi included, that would be a bargain, because that is what this room was worth. But as the cost is over $150 without anything included it is a rip off.\n\nReview 46:\nAs a business traveller, I used to stay at the at the Fairmont all the time. This is now the second time in a row at the Queen Elizabeth where I had to change room in the middle of the night. Trying it again, this time, the room was quiet, but an alarm in an empty room next to mine woke us up at 6am. The pool downstairs was full with a group of bikers, and there was a dirt ring of 5 cms around the jacuzzi. Our diner last night with room service was mixed up, and therefore was 45mn late, and at breakfast, the coffee never was served before we left... Finally, as I walked to my room tonight, security was on the floor as there were guests smoking, swearing in our of the rooms... The hotel seems ripe for party goers, not for business travelers or families... avoid if you are in either situations !\n\nReview 47:\nI paid $259.00 per night and definitely did not get the service I expected. Front desk and concierge staff answered my questions, but it seemed like a chore for them to do so. Light bulb died in my room. Maid called down but light bulb never was replaced. TV which was in a stand with 2 covered doors was 90 degrees from bed, so it was impossible to watch TV if lying in bed as door opened to only 90 degrees. Bathroom had hair left 3 of 5 days. Ice bucket was not emptied daily. Although I needed to check out at 5:30 am, which was early, I had to wait 10 minutes before someone appeared (there was no bell to notify anyone), resulting in my missing the shuttle to airport. The attendant in the gym was the only one who provided great service. Will never stay at this hotel again and most likely not at another Fairmont Hotel.\n\nReview 48:\nI have seen all of the previous comments about the effect of the strike . When we checked in the effect of the strike was clearly explained to us by the front desk .It would have been nice for the bar and restaurant to be open but it was no big deal for us .The staff serviced our room every day and the staff in the Montrelais for breakfast couldn't have been more helpful . The Concierge desk were superb-they got is in to 3 restaurants that had been recommended to us and were great with their advice about things to do . great location for going down to the metro .Also when we just wanted a small breakfast to take back to our room we were easily able to get take away from the numerous place down in the lift at staion level.\n\nReview 49:\nExtremely effective check-in process. Service is great and attentive to the needs of business travelers. Comfortable beds with good linen. Some rooms have very small bathrooms. Very quiet. This hotel is located in the center of the city, above the train station and close to the airport shuttle. Walking distance from Ste-Catherine Street (major shopping area). Close to very good restaurants. Great \"old-fashion\" bar with piano. Excellent buffet breakfast.Free wi-fi if you are part of their club.\n\nReview 50:\nThis hotel is in the perfect location for everything in Montreal. It is 1 block away from the Subway, and is connected underground to shopping malls (protects you from the cold winters). The hotel itself is beautiful. The rooms are not extra spacious, but just enough. The bathrooms are very nice, in marble. The staff at the hotel are very helpful as well. Would definitely recommend this hotel to all!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31523, "query_start_index": 31525, "query_end_index": 31525, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "50%", "inner_docs_start_indices": [176, 693, 1350, 2188, 2956, 3258, 3671, 4345, 5158, 5921, 6853, 7774, 8291, 8629, 9270, 10199, 10787, 11512, 12262, 12784, 13318, 14220, 15154, 16271, 16710, 17229, 17415, 17641, 18157, 18941, 19445, 19749, 20193, 20731, 21304, 22223, 23118, 23574, 23720, 24494, 25039, 25969, 26359, 26839, 27267, 28197, 29014, 29854, 30598, 31109]}
{"id": "90959", "pid": "90959", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel is in a good location, but that is all I can say about it. Not much staff available to help with issues. Room was fair.\n\nReview 2:\nDissatisfied with the service upon arrival at the hotel. In the pouring rain, 3-4 valet employees watched from 15 feet away in the front door as my colleague and I unloaded our vehicle of 6 bags, a laptop computer, rolling file box, etc. in the pouring rain. I complained at the hotel 'sfront desk clerk and requested to speak with the manager. Well, it's been nearly two hours since we checked in and no one has spoken to us about or addressed our complaint yet. Needless to say, we are hesitant about any future stays with Hilton and will probably not be uning them and this hotel for any future business or pleasure trips.\n\nReview 3:\nI called on December 6th, 2010 at 3 p.m. to book a room for an upcoming weekend getaway, and was taken aback when the phone was picked up and promptly hung up without a word. Thinking this might have been a simple mistake, I gave it another try. A woman introducing herself as \"Toni\" answered the phone, rushed through her introduction, sounding incredibly bored and annoyed that she had to answer the phone. Barely letting a second go by after her introduction, she gave a snotty \"Hello?!\" before I could open my mouth and tell her \"Never mind.\" Never has a hotel answered my call so rudely. I'd like to give the hotel the benefit of the doubt and pin this unpleasant experience to \"Toni\"; however I will not be calling back again in hopes to stay at this hotel during this trip.\n\nReview 4:\nThe lobby of the Homewood is right down the hall from the kitchen and dining room(actually more of a grade school cafeteria type set up). The odors from the kitchen were disgusting, and indeed reminded my of that of a institutional kitchen(I.e. hospital). The free breakfast and free dinner were not at all palatable. I suppose that if you are traveling with a young family as many guests were, that makes this hotel a good value. But i would not stay here again.\n\nReview 5:\nAfter reading good reviews about I booked a 5 night stay. Checked in late bit called early in the day to assure we'd have a roll away as well as the pull out sofa for 2 teens. They somehow had us booked for two rooms instead. Got that sorted out and arrived around 10 pm. Checked in and waited for our luggage... Finally went down and got it ourselves. The room was a little grungy, furniture shabby, and discovered a suspicious stain on the duvet cover. Ewww. Called for a new duvet cover which was delivered and unceremoniously handed to me. FYI it's kinda gross to have to change the duvet cover in a hotel. Next day tried to iron a dress for dinner and the iron didn't work. Called for a replacement, waited a while, called again and was brought another iron which also didn't work. Third time was a charm. Oh boy. Too bad we paid in advance. Won't be staying here again.\n\nReview 6:\nMy husband and I stayed at this hotel in July with our two small children for our summer vacation. I am a fan of Hilton hotels but had never stayed at a Homewood Suites, it is now our favorite chain. The large room gave us plenty of space but privacy at the same time. Having a kitchen was convenient but between the warm breakfast every morning and complimentary dinner we hardly used it. The hotel staff was great, there was a mix of guests, both those on business and families with children but the hotel was perfect for both groups. This hotel is in a great location and is just a few blocks away from the Double Decker tour bus stop. Next time we go back to Chicago we'll be sure to stay there!\n\nReview 7:\nMy husband and I wanted to visit Chicago for a long time and fianlly got here and So glad we did. Staying at the Homewood has just added tremendously to our trip. The whole staff is wonderful, starting with the guys that helped us with our luggage then everytime we needed to go someplace they were there to help with directions. Then the food lounge not only was the food delicious but also everyone who served us was terrific from Connie Wilson who was always gracious to us Guadalupe and Sergio who picked up our dishes to Guadalupe who constantly stocked the food bar, they are fabulous.\n\nReview 8:\nThis hotel had a great location, but you can do much better for the money. The hallways smelled of smoke, dirty elevators, furniture in the lobby was thread bare. The staff was very helpful. The room was large, bed comfortable but the room was so musty and old smoke lingered. If you have any allergies don't stay here!\n\nReview 9:\nstayed here for several days during a conference with my now-husband... whilst the hotel might not look that impressive as you go out of the taxi, there was plenty i liked about it. it was cozy, and despite having a large number of guests, the staff are always helpful and friendly (no frazzled faces whilst we were there!). the rooms themselves are indeed homely, clean and large, and i found it particularly helpful that there were laundry facilities within the hotel that were easy to use. breakfasts were delicious, and i always appreciated being able to make a hot chocolate and bring it up to my room any time of day. the location is fantastic, being in close proximity to the magnificent mile and several great restaurants (we tried lawrys and a crab place just around the corner..? forgot the name now). the doormen were always friendly and had a smile despite the freezing temperatures, poor things. will be staying here again for future conferences in chicago!\n\nReview 10:\nWe have stayed at a number of Home wood Suites, and this was probably our best experience. The location is very convenient for shopping, the Red line metro, and restaurants. Even though a lot of people were eating breakfast, they kept the buffet well stocked and tables clean. The pool is on the top floor with nice views.\n\nReview 11:\nI booked the $1 suite deal parking.When I received my reservation email the offer was not included.I had to call several different people to get the reservation cancelled(which took about 2 hours total)When I called and spoke with the Assistant Manager(Mr.Berg) he said it was not the hotels fault and they had done nothing wrong.He offered no compensation for all the trouble which WAS THEIR FAULT.He was pompous and uncaring.Stay somewhere else.Don't give theses jerks or the Hilton's your money\n\nReview 12:\nThis hotel is trading on the Hilton name and although adequate the decor is dated and depressing. Although classed as a three star the prices do not reflect this. It was more expensive than other four star hotels in the neighbourhood, The breakfast is poor quality and the room very crowded. All in all the worst hotel we stayed at in a 14 day tour of Canada and the USA. Would not stay there again.\n\nReview 13:\nSpent 4 nights over the recent Thanksgiving Holiday at the Homewood Suites, We weren't looking for luxury, but wanted a clean, safe, place to stay in a convient location. We enjoyed the Magnificant Mile, Thanksgiving day parade, etc and found this to be a great location. We especially wish to send a great big \"Thank You\" to the Valet Staff especially Henry. They went out of their way to take care of the wife, kids and especially the amily car. I know they don't work directly for Homewood Suites, but they really are the ones that greet you as you come and go. Also wanted to thank Rose at the desk for her assistance as well. Breakfast was great, but one day we decided to get a sit down hot breakfast and found Mary's right down the block to deliver exactely what we were looking for. Would definately stay at Homewood Suites again!\n\nReview 14:\nGreat location. Friendly staff. Pool was great! Good value. Only complaint was that morning coffee wasn't hot\n\nReview 15:\nWe stayed at the Homewood Suites for six nights at the end of February and the beginning of March. I can say without reservation that this is by far the friendliest hotel I have ever stayed in, from the check in to the dining room the staff were incredibly warm and welcoming. The rooms are well equipped and well proportioned and the rooms ending in odd numbers have superb views of the Wrigley Building and the Trump Tower. There is a decent sized pool and gym on the 19th floor and the lobby is on the 6th floor along with the dining room and unlimited tea and coffee which is available 24 hours a day. The complimentary breakfast was wonderful and included fresh fruit, yoghurt, cereals, bagels, pastries and hot food such as eggs, bacon and biscuits. The \u00e2\u20ac\u0153Welcome Home\u00e2\u20ac\ufffd reception Monday \u00e2\u20ac\u201c Thursday has a decent selection of salads and hot food with the bonus of self serve wine and beer. We would not hesitate to stay at the Homewood Suites Chicago Downtown again if we were in the city and will seriously consider Homewood Suites on any further trips to the US.\n\nReview 16:\nThis hotel more than met our expectations. It is in a nice spot just a couple blocks east of Michigan Avenue. We have two young children (3 years and 4 months) and the hotel quickly sent up a pack and play for a crib. The room was set up as a suite with a nice sized living area. The living area has a couch that folds out to a bed which had clean sheets already there and bedding in the closet. The living are also had a small refrigerator and sink. There was a nice sized bathroom and and a smaller but nice separate bedroom. Checking the Tripadvisor.com review on this hotel we saw poor remarks about the staff. I had the opposite experience. The staff was helpful, friendly, and prompt. They went the extra mile for us even though I booked our room through priceline. This is what I would expect from a Hilton.\n\nReview 17:\nYou cannot say enough good things about this hotel - hard to believe that Hilton runs it. The rooms are great - with large, complete kitchens and very comfortable beds. The hotel is not that big - so you get a lot of personalized service. The location (right downtown, near the Red Line and a great supermarket) cannot be beat. And your price includes large free breakfast, free dinner (four nights a week) and free internet. There is also a small laundry room and other amenities. We will be back - and signed up for the Hilton Honors and Credit Card to do so.\n\nReview 18:\nWe stayed here December 6th through January 25th while displaced after a fire. The staff was great- very nice, helpful and curteous. They made us feel at home immediately when we were freaking out about our situation. Toni at the lobby desk was especially nice and helpful. The suite was a great size and nice layout so that despite our sometimes opposite work schedules, we could both get good sleep- on the AWESOME bed. The sleep system they have here is great. The elevator situation is a bit crazy around dinner time but overall was ok except when kids press the buttons for every one of the 19 floors, which happened at least twice during our stay. Other great things were the proximity to the Red Line, great restaurants and shopping (and Trader Joe's! ), the in-room dishwasher, free dinner M-Th and free breakfast daily, laundry on the 7th floor and the beautiful views from the lobby and the pool room up on the 19th floor. Even if you don't swim, go up and check out the view at night! We live in the city but would come here again for a downtown get-away- without the fire!\n\nReview 19:\nI wanted to thank you for the special care and attention you provided me during our most recent stay at Homewood Suites Chicago downtown. I really appreciate the personalized customer service that was provided me to ensure my stay was productuve and allowed me to achieve my business goals. Everyone extended alot of effort to please this guest. which was very much appreciated. It is because of your gracious attention to my stay I will return to the your hotel and consider staying in Hilton hotels in the future. I would especially like to thank I wanted to thank Jennifer, who I believe was a service supervisor, for her gracious efforts to accommodate my every need. Lastly, David Prentiss went out of his way to ensure I was taken care of as if i was a dignitary.\n\nReview 20:\nStayed with the \"Park 'n Play\" package just after Christmas and thought it was a very good choice. The staff were all very attentive and friendly. The location was excellent -- about a block from Mag Mile shopping and 2 blocks from the \"L.\" If we didn't walk, we took cabs most places (Navy Pier, Willis Tower, Hancock bldg., Water Tower) and the fare was always well under $10 for all 4 of us. With parking ($42/day) included and both breakfast & dinner (Mon-Thurs.) as well, I don't see how you could beat the value. I'm sure CHI's great restaurants are what many travelers prefer but we had 2 kids under 10 so the meals @the hotel worked out much better. Food options were plentiful and changed daily, and I couldn't believe beer & wine were included at dinner. We'd stay again with or w/o the kids.\n\nReview 21:\nOur recent stay at the Homewood Suites was just about perfect. The suite was beautiful, quiet and nicely layed out. We were there for the weekend, for a wedding, so we did not use the kitchen but it was nice to have. The full breakfast was just wonderful and very ample. Plus coffee and goodies were available all day long. The location is superb, walk out and you're in the thick of things. Everyone was friendly, helpful and available. It's a hidden gem but not too hidden as it was voted #1 Homewood Suites in America. We loved it.\n\nReview 22:\nThe location of this hotel was excellent as it is just beside the subway and the bus stop for the free trolley bus to Navy Pier is just beside the hotel. The room was very spacious. Kind of too big for a solo traveler. The view from the room was excellent and it was a great view to sleep at night. The bathroom was spacious too and the room has a big wardrobe. The kitchen has microwave oven and cooking utensils. Some of the cooking utensils were a bit dirty, probably because they had not been used for sometime. However, the microwave oven was very useful as I can heat up food to eat at night. You can easily walk to the magnificent mile by cutting across the shopping mall across the road. Do check out Pizzeria Uno which is near the hotel that serves the delicious deep dish pizza. For cheaper food, do check out the foodcourt at the shopping mall. The hotel also serves breakfast and dinner from Mon to Thur. I did not find the food that fantastic but it was pretty decent. I will strongly recommend this hotel to everyone going to Chicago.\n\nReview 23:\nGreat location .. lots of room .. friendly helpful staff .. excellent breakfast .. and Connie the personality of the breakfast room .. best value in the windy city for the price\n\nReview 24:\nstayed there with the whole company (small business lol) for our company Christmas party for the 3rd year in a row - just perfect! Extremely friendly people from bottom to top, reasonable prices, large rooms, great breakfast, perfect location!\n\nReview 25:\nExceptional service from Connie in the dinning room - thanks again, Emily 3yrs\n\nReview 26:\nWe stayed two nights at this hotel. Being a one bedroom apartment there was plenty of room and although we didn't use it the kitchen was well equipped. The hotel is located close to the main sights and with a shopping mall opposite it is easy to get meals if you do not want to take advantage of the free Manager's buffet offerred week nights. This and the breakfast made this a very good value. The staff were very friendly and helpful and the guest laundry also handy. We would stay here again.\n\nReview 27:\nWonderful location. Wonderful accomadations. Great staff and service. Very great value.\n\nReview 28:\nWe frequently spend long weekends or a week during the summer in Chicago. This is the only place we stay. We hunted for the perfect location and found it. The staff is great and helpful. Food is good. Love eating supper there during the week and then heading out for a great dessert. It is on the trolly and redline route so getting around is easy. The pool is great with a good view. And the best part, after a a long day the kids can sleep in one room as we have peace and quite.\n\nReview 29:\nMy wife and I decided to enjoy our honeymoon in a city that neither of us had previously visited - Chicago. We had a lovely room with a fantastic view. The staff (and Toni, in particular) was exceptional in orientiing us to the city and its finest attractions. We were amazed at how accessible those attractions were from the location of the hotel. Thank you for assisting us in having a wonderful honeymoon. We plan on returning to Chicago and your hotel.\n\nReview 30:\nThe hotel is well located in downtown Chicago, with reasonable facilities. Connie Wilson remembers your name after the first day and ensures your breakfast is ready.\n\nReview 31:\nThis was our first visit to Chicago, so I did a LOT of researching on hotel options and where specifically to stay. We couldn't be happier with hour choice: Homewood Suites. We were certainly impressed with how friendly and helpful the staff was. We appreciated the numerous amenities...everything from the wonderful breakfast buffet in the morning, to a nice gym (no fee), to coin-op laundry, and a full-functioning kitchen. The view from our room was of the Wrigley Building, the Trump Tower and more. A wonderful variety of restaurants were within walking distance. We were very comfortable and had a wonderful first experience in awesome Chicago.\n\nReview 32:\nGreat location ---very comfortable---delicious breakfast ---wine and dinner ------We plan to come back! !\n\nReview 33:\nI have stayed twice. Both sames were excellent. Front desk Clerk Starr Stovall handled all my concerns with great professionalism. Starr is an asset to Homewood Suites Hotel. The breakfast and dinner buffet were great also.\n\nReview 34:\nNice facility that was perfectly centered for our various activities.Perfect for those who want to park their car and use their feet while visiting Chicago. The staff was very obliging and our only complaint was that they seemed to be overwhelmed by the weekend crowd at the complimentary breakfast,which was quite good by the way.All said, we enjoyed our stay very much\n\nReview 35:\nFirst time in Chicago to celebrate our 19th wedding anniversary. Homewood Suites and the staff made it a perfect trip. The staff were very helpful and friendly. Thanks Jennifer and John for giving us a wonderful stay. The room was roomy and very nice. The breakfast was an added bonus. They had a lot of choices to please any palate. Good job Homewood.\n\nReview 36:\nMy stay at the Homewood Suites in downtown Chicago was amazing. The room was spotless and smelled great when I checked in. The staff was unbeleiveably personable and friendly. I did not expect such a warm welcome in \"The Big City.\" The breakfast was also terrific, exactly what I needed. Thank you for such a great experience\n\nReview 37:\nI used to stay at the Homewood Suites all the time on business but have not stayed there on business since 2005 - since that time my company has been doing business in the suburbs instead of downtown. During December of 2007 and this year 2008 I did stay there a few days with my family and was greeted as if I never left. There is a lady named Connie who works the breakfast shift and she greets everyone and always remembers you from years before. A wonderful lady indeed - my wife even commented to me on the way to Chicago if that lady would still be there and would still remember and yes she does! Its a great place to stay.\n\nReview 38:\nLove this hotel. Have stayed there on multi occasions. Room suites are extremely spacious & beautiful with near full size kitchens. Separate bedroom makes you feel like you are at home. Short walk to Navy Pier & Michigan Avenue. Hotel free breakfast is very good. This hotel is extremely clean & all staff are very friendly & they all go the extra mile to make your stay the best that it can be. Grocery store just a short block away for items you might need. Hotel will even shop for you if you wish. Tons of good restaurants in this area to pick from. Hotel is also very quiet. Never been disturbed by noise from other guests.\n\nReview 39:\nUpon the the recommendations of TripAdvisor reviews we chose Homewood Suites on Grand Ave. one block from the Michigan Avenue for a two night stay the week after Easter. It cost $179 per night plus parking. We checked in an hour early and were given upon request a corner room on the top floor. The indoor pool was on the same floor. My wife and two daughters, ages 8 & 10 enjoyed the pool and the convenience of walking down the hall to go swimming. There is a free breakfast buffet and at 5:00 p.m., wine, beer and a light dinner during the week. The location was great and we had a 15 minute walk to the American Girl Store. The concierge/bellman, Rod, was very helpful and got as a discount for the river cruise which was also a short walk from the hotel. The entire staff was very friendly and helpful. Check out the Homewood Suites web cite for room details and prices..\n\nReview 40:\nMy wife and I went to Chicago for a getaway over the summer and it was a great find. The Homewood has a great spread for breakfast and dinner(weekdays only) and the amenities were very comfortable. The room was well equipped with a nice kitchenette and a full size fridge (great for leftovers with all the great food in Chicago). The bed was comfortable and the bathroom was above average. It's not glamorous by any means but for $100 a night for 2 blocks off Michigan Ave with meals you can't go wrong. Definitely recommend this hidden gem.\n\nReview 41:\nThe Homewood Suites is a suite-based hotel in a very old, rather dark building, which makes it all the more remarkable that the staff provided us with such a lovely stay. I cannot say enough about the staff - from the doormen to the cleaning personnel, they were warm and competent. The hotel is spotless, the breakfast was excellent, and coffee is available all day. The gym was small but well maintained and the pool very nice. The location is good as well. I would absolutely recommend this hotel to travelling families.\n\nReview 42:\nI had a great time in Chicago staying here. It was located in a great spot within easy walking distance to many attractions in Chicago. Breakfast and dinner were great. All of the staff were polite and friendly. I will definitely stay here again.\n\nReview 43:\nWow, what a location. Just 2 blocks from the magnificent mile and close to many many excellent restaurants. The staff there was extremely good and helpful. Scott who is the manager there must be keeping his staff well motivated as they were always available for any help including our need for some extra bedding late at night. They have a buffet breakfast and a diner every evening ( Mon-Thu) at 5PM including drinks. That is fantastic, as it allows one of have a bit of fill before walking out for a stroll in the evening.\n\nReview 44:\nI wish I could give a 6-star rating!!! We were very impressed with every aspect of the hotel. The location is perfect- right downtown!! The service was wonderful, complete with smiles! The rooms are incredibly clean, quiet, and perfect for any length of stay. Plus, the beds....VERY comfortable!!! I couldn't stop looking out the windows- a great view of downtown. I felt very much at home the entire time I was there. To top it all off, the breakfast in the morning is delicious!!! All around, this hotel is a winner and we will definitely be back!! !\n\nReview 45:\nThe hotel has free internet, free breakfast, free welcome home dinner Monday-Thursday. It is very clean, comfortable and in a great location. I would recommend it to anyone!\n\nReview 46:\ngreat place and location ...beyond friendly!location location location best ever\n\nReview 47:\nWe stayed at the Homewood Suites - Chicago from January 13-15, 2012. We were given a room on the 16th floor with great views of the city. The staff at the front desk was excellent. Very helpful and friendly. The condition of our room was ok. It was showing some wear and tear but it was adequate for our needs. The pool area was kept very clean. The daily breakfast was plentiful and the staff that manned that area did an awesome job making sure the food was replenished and that the area was kept clean and tidy. We would definitely recommend this hotel to our friends and family. Its location to the Magnificent Mile is a huge plus as well!\n\nReview 48:\nThe folks that run and work at this hotel are amazing. I stayed here with my husband and 1 year old son on a business trip. They serve free breakfast every morning. And not just packets of oatmeal, every morning they have eggs, potatoes, bacon, waffles, fruit, and more. They also serve dinner, although we ate out most nights. The service is really great too. They go out of their way to make you feel at home. The front desk, the doormen, the house staff, the breakfast attendants, each one took the time to learn our names and greet us every day. The rooms and amenities are just ok, they could use updating, but it's a great deal for the money.\n\nReview 49:\nWe had a great stay. The room was perfect for our family of 5, the pool was great, we were with in walking distance of many things, and the valet parking was priceless. What put our stay over the top though, was the staff. They were so friendly. Connie greeted us and chatted every morning. The doormen were cheerful and quick to help. We started off rocky the first night because the hotel was over booked. We were taken care of and it turned out fine. The rest of our stay made up for it.\n\nReview 50:\nWe got an excellent deal by going in January and had a wonderful time. The staff was cheery, efficient, and helpful in every way. They guided us to places we wanted to go and helped us navigate the transit system. This was our first visit, so we needed it. Our location was perfect--two blocks from Magnificent Mile and all the bus lines, one from the red line, and near many restaurants and the infamous Howl at the Moon. Great entertainment! Trader Joe's and Jewel-Osco are within two blocks. We got a one week CTA pass from Jewel-Osco that allowed us to go to all the museums and Shedd Aquarium. There was a large menu for breakfast, and a small meal was served weekdays in the evening. Since we were gone most of each day and some evenings, the room size was more than adequate. It's not a new building, nor one of the most plush, but it was exactly what we wanted. The full kitchen allowed us to get soft drinks, snacks, and lunch items, so we could spend our money elsewhere. We'd like to return in the warmer weather and will definitely stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26938, "query_start_index": 26940, "query_end_index": 26940, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "84%", "inner_docs_start_indices": [176, 317, 954, 1746, 2221, 3108, 3819, 4422, 4753, 5735, 6070, 6580, 6992, 7843, 7965, 9051, 9878, 10452, 11549, 12331, 13146, 13693, 14754, 14944, 15200, 15291, 15800, 15900, 16394, 16863, 17041, 17704, 17822, 18058, 18441, 18806, 19144, 19787, 20428, 21317, 21871, 22407, 22666, 23203, 23768, 23954, 24047, 24703, 25364, 25867]}
{"id": "256598", "pid": "256598", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat one night stay with my sister for a family gathering (we live in QLD) - comfortable beds, friendly concierge, no hassles. Enjoyed our stay. This is the second time I've stayed in 4 months and it was the same last time too.\n\nReview 2:\nThis is one of the worst hotels in Sydney. To stay away from this hotel would be an understatement. The rooms are ugly and very small at the expensive prices charged. The service at reception is pathetic and rude. The location for the price is very bad. It is at the southern end of the CBD.....quite a long walk to darling harbour and circular quay. There are a number of better hotels in Sydney at this price\n\nReview 3:\nThe Mecure Central Sydney is a great place to stay when you need to be close to the city, Darling Harbour and within walking distance to Circular Quay the Art Gallery and many of the attractions our wonderful capitl city has to offer\n\nReview 4:\nHaving stayed here a number of years back we thought we would stay again. the first few nights were fine, but then it all went pear shaped on our last night. We had a very early start the following morning to catch a flight, our early night was completely ruined by a function being held on the 2nd floor despite us being on the 4th floor the noise from that area was terrible. After phoning reception about this noise they offered to move us, but they only had smoking rooms left which we found very unusual as we were told it was a 500 room hotel! We had to take up this offer even though we are non smokers, we ended up getting up even earlier than planned just to get out of the room due to the smell. We heard that other guests were complaining as well due to the terrible loud music. It is unlikely that we will ever stay there again.\n\nReview 5:\nOn arrival staff seemed mostly concerned with selling us an upgrade which didn't include anything that appealed to us. Our room was uncomfortably hot when we arrived so turned on air conditioner and went out for the day. That night room was still hot making it almost impossible to get any sleep. Early next morning asked concierge to look into airconditioning problem but when we arrived back later that day still not fixed. Tried to ring for help but no answer. Went back to concierge desk again and was finally moved to another room after maintenance man confirmed aircon was broken (he was the only one who was efficient). Paid account by EFTPOS but found we had been charged twice (plus a bit extra) when we got home. Efforts to resolve this were very frustrating. Manager promised to call back to explain how this had happened........still waiting.\n\nReview 6:\nStayed in this hotel whilst travelling around Australia. So there were a few places we stayed to compare. I have to say that we were very pleased with our choice for Sydney. When travelling around we need just a clean, comfortable room and some help from staff if needed. We got it all here. Our room was very spacious.The concierge desk was always very busy but the staff always found time for you. Check in was quick with pleasant staff. Walking distance to Darling Harbour (what a great night out) and buses downtown right outside.\n\nReview 7:\nWe loved the Mercure. Within walking distance from Central Train station, surrounded by variously priced cafes, restaurants and shops. Its a perfect location to visit any of the Sydney sites. We arrived very early in the morning, checked our bags and did some touring. When we came back at 11 the room was ready. We really needed the rest after an all night flight from Malaysia. The Hotel and room was in excellent shape, clean, quiet and comfortable. Bathroom was large and intelligently designed. We got very good service with our requests for a baby cot and a power adapter. All the staff was professional and friendly. Lots of TV shows to entertain our 3 year old. Our only complaint was the room was a bit narrow for the 4 of us. We did not eat there, but the hotel pub had a decent happy hour. Overall I cannot find fault with the Mercure.\n\nReview 8:\nI continue to use this Accomodation because of its convenience to public transport, the CBD and Darling Harbour etc. Good service is always provided around the Hotel and in the Restaurant etc.\n\nReview 9:\nToured from England to Sydney on round the world trip, having been to Vegas, Honnolulu, Auckland, Adelaide, Brisbane, and to the Mercure Hotel Sydney. May i say this is up with the best, for its locality, for trains and the buses, and restaurants. Being a hotelier myself i think i know what i am talking about, i know you will not be dissapointed. If any of you are in ENGLAND come and give us a try OAKTREE FARM, HOPWAS, TAMWORTH\n\nReview 10:\nThis hotel is very popular with large tour groups and airline staff and I can see that the hotel staff is trying their best to please every guest. I stayed on the third floor on the weekends and I just say the experience was horrendous as there was a conference room on the floor below and they had a country music party with the volume that goes up to the fifth floor! I can't believe the management allows this. I chose to stay in the room despite an offer to move into a smoking room for obvious reason (the room had smoke stain and thinner beds) however I would hope that the management had offered free wifi at least for such inconvenience!\n\nReview 11:\nWe booked 4 nights over the Easter long weekend with 2 young children. We are compelled to write this review on our 4th night. My wife asked for a V-shaped pillow which was offered by the hotel, but it never arrived. We also asked for extra face towels for our baby, but it didn't arrive too. The same with morning newspapers. On the 4th night, we came back after a long day out and found our room door ajar, prevented from closing by the latch! Naturally we spent hours going through our luggages and the room. Hotel staff could not confirm whether it was mistakenly left open by housekeeping although they suspected that to be the case; and this only left us pondering whether someone else also had access to our room. My wife didn't feel she could sleep safely through the night as she kept wondering if someone else could come into the door during the night. The hotel staff was apologetic. On the positive side, the hotel is convenient to trains and buses, and Chinatown is within a short walking distance.\n\nReview 12:\nGiven the Mercure name, I was surprised at what I found in this hotel. I was given a room with a small bed, one pillow and no mini-bar. The furnishings were old, the TV tiny, and the carpet grotty. It had no in-room safe. The bathroom was tiny and offered few toiletries. Anything included was attached to the wall (squeeze bottles for soap, shampoo, etc). To top things off, the staff was rude. I wish I hadn't stayed here. I won't make the same mistake again.\n\nReview 13:\nOnce again we were well catered for during our four day stay at Mecure Sydney. Service was very good, rooms clean and bedding (two Queens ample and comfortable. L><ocation is ideal with a short walk to buses and a 7 minute walk for trains. Will stay nnext time in Sydney. Tony\n\nReview 14:\nI enjoyed my stay in this hotel, They let us check in early which was much appreciated after a 27 hours trip, The room was big, nice and well furnished, the hallway was very quiet. Good location, the train station was very close, and even a fair walking distance from the city. I highly recommend this hotel.\n\nReview 15:\nWe travelled to Sydney to see a show at Star City. The hotel was very convenient to Star City, China Town and The Power House Museum - which we visited. The car parking was easy (essential when you come from the country) and the fact that we could park on arrival in Sydney (Saturday) and leave the car there until Sunday afternoon was great. The family package was a hit with the kids, & parents. All of the staff were really friendly and helpful. The food at the breakfast buffet was good, the kids in particular loved the food. The restaurant staff were very friendly and helpful. I would recommend the hotel to friends and we plan to stay their on our next vist to Sydney.\n\nReview 16:\nI've never paid this much for a hotel room in Sydney and that includes Hilton and Four Seasons. Room was dated with a stench right through the entire room and floor level. Try as I may I could not get the room remotely dark to sleep at night and was woken by light at 5am for the same reason. Mould and grime in bathroom. Needs a dramatic overhaul as this is a rip off and borders on misrepresentation of the highest kind!\n\nReview 17:\nWe stayed here for 3 nights with our children 7 & 12 and couldn't fault it. Rooms are clean, well equipped and modern, staff are friendly and helpful and the hotel is ideally located for lots of Sydney attractions, (we walked to Paddy's Markets, Capitol Theatre, Powerhouse museum, Darling Harbour and lots of other places). In general a value for money hotel that we would definitely stay in again.\n\nReview 18:\nif not for novotel's 20% discount we wouldnt have chosen in mercure sydney.. the rooms are out dated even for the previleged room, and even thou we requested for two people, they gave only one bathrobe and slippers. The chocolates advertised was jus one n a biscuit in a nice box. Abit of a let down. The bathroom, isnt what we expected was an old bath tub shower, think they desperately need a renovation in the room. the coffee machine was faulty, and their pillows were low n flat. their service was ok, but its mostly a very busy hotel for business travelers who jus need a place to sleep and not expect the works. Without the 20% i think there are other hotels we would rather stay in\n\nReview 19:\nHaving travelled the world and seen many hotel rooms this goes down as one of the worst ever. Room tiny, bathroom old,shower pathetic. No storage in room, stayed 5 days and hated every minute. HOtel staff not receptive to complaints re.room would not recommend this to anyone at any price. Stay away.\n\nReview 20:\nOld stuff, poor bathroom, old dirty carpet.... we've stayed 5 nights in a room situated on 14th floor (which is supposed to be the best one! ), from 29 Dec 2009 to 3 Jan 2010... the price of NYE was about 6 times higher than the normal price, but that's ok cause all hotels do the same thing but at least I would have preferred to have an acceptable room for that price! The hotel is a bit far from city centre but if you like walking you can walk... anyway I would say avoid it if you can find something better !\n\nReview 21:\nThe Rooms were very small, way to costly for the size, you couldn't swing a cat in them, The group we were with had 1 room cancelled by the staff, when it came time to pay the bill, the cost of the 2 rooms had doubled. Oh the beds are not that big either. Car parking ended up being close to $30 per day, we were not told that until we booked in. I recommend staying elsewhere, not that far down the road, you can get a room 3 times the size & its cheaper.\n\nReview 22:\nDuring my short visit at Sydney, the hotel facility provided much comfort and courtesy. The right flavor of Australian culture located in the right part of the city. The facility is a four star one, modest in scale. It was made to cater the Sydney Olympics. Today the hotel offers a contemporary lifestyle for travelers seeking comfort and flexibility at all ends.\n\nReview 23:\nDidn't receive room booked and paid for. Large stain on carpet. Expresso machine to dirty to use. Room lighting dreadful. Ceilings very low, I could put all of my hand on ceiling in bathroom (I'm 5'7\"). Decor Dated. Needs Upgrade. Keycards work occasionally, worst I've used. Staff indifferent to patronising.\n\nReview 24:\nLocation to Central Station is excellent. Being in the central part of Sydney where one can walk and see the sites was great. Also from here getting to the airport by train is a bonus. As I was only at the hotel overnight and can not make further comments on food as I did not have any meals\n\nReview 25:\nGreat location on George Street Walking distance to Darling Harbor Expensive for breakfast and can find same food for less money in the city. Very modern accommodations and price of room is reasonable in Sydney.\n\nReview 26:\nBad staff : Will not let my friends use the bathroom in the lobby because they said it is only for hotel guest.\n\nReview 27:\nArrived for two night stay for pre-paid room to find that booked room was only available as a smoking room when non-smoking was specified. This was after a 20 minute wait on the A Club priority check in queue. The staff member commenced check in and then answered the phone while I waited even longer. No apology for interrupting already delayed check in. As an A Club member I was asked which newspaper I would like delivered each morning. Newspaper did not turn up day #1 and after mentioning this to reception the newspaper was not delivered again on day #2. The room was not well sound proofed from either inside the hotel or from outside noise. I was left completed unimpressed by the poor standard and lack of attentive service at his hotel. Staying in Sydney again in the same area in coming weeks but will not be returning to this hotel.\n\nReview 28:\nStay here couple of times a month and its a very good and comfortable hotel. The bar is not big but it serves amazing cocktails, the service from all staff is always professional and friendly, rooms are decently sized (Its very conveninent for smokers as there's smoking rooms so you don't need to go up and down) and its situated right opposite central station which is a plus.\n\nReview 29:\nExcellent location if planning trip to Capital Theatre and Chinatown. Plenty of things to see and do in close walking distance. We saw Mary Poppins, which is an excellent show. Stayed 3 nights, 2 adults and 15 year-old daughter. Beds and pillows excellent, clean quiet room, we were on 8th floor facing down George St. Plenty of cheap eating places nearby, wells served with taxis, buses and trains. Central Station is next door. Catch free bus 555 which goes up George St to Circular Quay\n\nReview 30:\nI will always remember MERCURE SYDNEY HOTEL for their large comfy bed and impeccable service staff. For a tourist who goes around sight-seeing all day will appreciate the comfy bed as you will feel fully energised waking up for another full day ahead. Friendly and experienced hotel staff is always there to assist you in booking taxi, providing directions to Sydney attractions and also recommend interesting places to visit! In short, they seem to have an answer for everything. Besides getting the well-furnished room with large screen TV; sofa; mini fridge; bathtub as such, furthermore you save time in your daily commute as the hotel is situated at heart of Sydney CBD close proximity to trains, light-rail, buses and short walking distances to nice eateries in Chinatown. Additionally the concierge can assist you in booking for KST Airport Transfer (Kingsford Smith Transport Sydney) which is a wise choice to commute to the airport in terms of comfort, time & cost efficiency.\n\nReview 31:\nWe have stayed at this Hotel at least five times now. We have found the staff, courteous, friendly and very helpful. Rooms are nicely furnished and clean with no compalints about the breakfast. We also like the close proximity to China town and Capitol Theatre.\n\nReview 32:\nMy partner and I were recently in Sydney for a friends wedding and a few extra days for sightseeing and relaxation. As we didnt know Sydney, we looked at all of the hotels websites to pick where to stay. We had booked a different hotel in the CBD weeks in advance, and a week before we left I read several bad reviews for said hotel on Trip Advisor. I panicked and called the mercure hoping to get a late notice reservation. Thankfully there was availability and our stay was made an amazing one. The Mercure is a comfortable relaxed place to stay, the staff were so friendly and were more than willing to help with anything. Our room was roomy and comfortable and it was a pleasure to come back to each day. The rates were very reasonable for the standard of this hotel. We will definately be recommending the Mercure Sydney to anyone travelling to Sydney (in fact we already have)! Thank you Mercure :o)\n\nReview 33:\nLovely thanks. My husband and I enjoyed our stay, the tiles in the bathroom were a bit gross though. All in all it was great, enjoyed the location, the cleanliness, the staff and the service. Thank you\n\nReview 34:\nSuperior city view room is narrow but kept clean by hard working house keepers. The drains are a touch smelly. Full breakfast should be avoided at $25 as all you get is undercooked bacon - which I could say the same for the scrambled egg. The staff are helpful but I think it's a bit over priced - as plenty of other places in Sydney. The pool area is a bit scuzzy - al i all it feels like it cold do with a refurb.\n\nReview 35:\nOur stay at the Mercure Sydney was near perfect. The service when we checked in and out was very friendly and fast. We had a free nights stay so as far as value for money it was perfect. Great location near China Town and walking distance to the centre of the CBD. The only downfall was the noise at 6am of people opening and closing their doors however, that prompted us to get up and go for a swim in the pool. Overall, very satisfied with our stay and I would go back again.\n\nReview 36:\nThis is a fairly clean hotel, in a slightly-above-ok area. The decor hasn't been updated since the early- or mid-90s. The reception and concierge are friendly and helpful. It's ok for the price but would probably try to find something a little nicer even if it costs a bit more.\n\nReview 37:\nStayed overnight prior to flying to New Zealand.. Bed was only a double when a queen was requested. Probelm with TV but that was fixed within 10 minutes of a phone call to reception. Early morning shuttle service to airport was a bonus.\n\nReview 38:\nVery convenient location to stay and move around Sydney as it is near Central Station and main bus routes. It is also surrounded by many food outlets. The hotel staff are helpful and courteous.Convenient location to stay for both tourists and those on business.\n\nReview 39:\nThe Mecure is ideally siuted for a stay in Sydney whether you arrive by train, car or plane. The proximity to Chinatown, the city and public transport means you can maximise your time. Also a friendly staff.\n\nReview 40:\nThe hotel staff were all friendly and helpful. My room, although a little small, was clean and presentable. The bed was comfortable and the tv worked fine. The only negative comment I can give is room service was not up to standard. The staff member was polite and courteous, however the food delivered took 1.5 hours to arrive and was then cold. The main meal of ravioli was so oily and the fruit salad had little, if any taste. There are heaps of places to get decent dinners or takeaways nearby such as chinatown or further along george street. That is what I did for the remainder of my dinners, half the price and much better quality.\n\nReview 41:\nused to stay in 4 and 5star hotels when on business trips. this one has nothing to do with it. just to keep it very short. all in all terrible. only the concierge was ok. i wish i had stayed in a hostel..for 50$..there is no way it could have been worse (room, noise, view, service, pool, gym, bed)\n\nReview 42:\nI was so angry with the way I was treated by the manager on duty upon my arrival that I decided to check out the next morning and stay at alternative accomodation. I was initially denied a room after a long plane trip. Then I was humiliated, because I was rightfully angry, and fored to sit down for ten minutes before this man would serve me again. The concierge and other staff were helpful, in organising another room ,when the TV wasn't working in the room I was finally allocated. Also there was no yellow pages in room, and the shower was awkward to use, and the half flush on the toilet wouldn't work.\n\nReview 43:\nStayed here for 2 nights over Easter. Staff always very friendly especially the concierge X3 , who couldn't do enough for you . Hotel is not right in the city centre , but trains buses right at your door. Price is very good value . We stay here almost everytime we visit Sydney & keep coming back . Good for a family as you can get a room with 2 double beds. We will definitely be back .\n\nReview 44:\nquite happy with the over all service, would recommended to anyone looking for a hotel. Thank-you!!! . . //////\n\nReview 45:\na perfectly adequate city hotel. The room had good views, was quiet and clean. For a base for exploring the city of Sydney this is a good value hotel. The reception seemed to be very busy and slow most of the time. parking was reasonably good value for an inner city hotel.\n\nReview 46:\nFrom the moment I entered the hotel I felt at home. After giving my name I heard \"Welcome back sir\". It is these small touches that make you feel welcome and make you come back. The hotel is right next to Central Station, which make it easily accessible and close to all that the Sydney CBD has to offer.\n\nReview 47:\nHotel is well located for Capital Theatre, Paddy's Markets etc. Rooms are slightly dated but comfortable. All staff were exceptional but breakfast does not seem to be as well organised as other hotels - long queues, no drinks served at tables etc.\n\nReview 48:\nI found my stay to be excellent, the room was comfortable and I had a restful comfortable sleep. The location is ideal for transport as I took my daughter to the airport by train and was able to walk to my accommodation in the CBD. I love the view and access to shops and restaurants. The service was excellent, quick and efficient.\n\nReview 49:\nThe rooms wern't cleaned in a timely manner (they where cleaned very late in the day), mini bars where not stocked on a daily basis. The rooms were small for the cost of the room and pillows where also in need of replacement.\n\nReview 50:\nVery enjoyable time staying at the Mercure Sydney. Would love to stay again, beautiful room, dining room, service and cleanliness are all very well shown. Thank you. Couldn't have asked for anything more!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 22391, "query_start_index": 22393, "query_end_index": 22393, "truncation_seperator": "... 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{"id": "183253", "pid": "183253", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat location close to multiple dining options and interesting sights downtown. Park close-by. Very comfortable room and bath, great service from everyone, quiet. Everything just the way it should be. We checked in late after a long drive and out of our timezone, so were very happy for the rest.\n\nReview 2:\nWe were given room 3621, a room on the last Club Room VIP floor, and the room was so noisy we woke up at 2:00 am and called to get the room changed to another one on the 35TH floor which had less noise. Anyway they told us that the mechanical room was righ on top. MY question is: Why don't they fix it?\n\nReview 3:\nConsistent training of front desk staff needs to be a priority in policies, procedures and how to work less mechanically with guests. Also having enough on hand to handle lineups. Bellman & Concerige need effectiveness training. When promises are made, live up to them. Surprised at poor quality in rooms: Shower did not work, sink drain would not work, TV controllers a real issue to use (Must be direct in front of TV for them to work). Charging for internet not a fan of. Delta provides me with free internet in MTL. Parking garage personnel great to work with!!! Maids always pleasant. Great location and hotel designed well. Beds great.\n\nReview 4:\nI stayed here for a solo trip to montreal in November 2010. I got the room through hotwire so the price was great, but I would have been a bit disappointed in the hotel if I paid full price. The staff were very professional and curtius, the hotel was modern and clean, the room was very nice with a marble bathroom and a very comfortable bed. The whole thing was great but from my room I could hear everything going on in the hallways, a little more than I should have been able to. The cleaning staff started very early in the morning in rooms right next to mine and noise came in through the door. Overall though I'd recommend this place again.\n\nReview 5:\nWe had two small items that were bothersome. One was the water pressure in the bathroom sink, that spray nozzle was not efficient and two was the noisy air conditioner unit in 3409, The Club lounge was outstanding for service, food quality, decor, and view.\n\nReview 6:\nOur family of four stayed here in March 2007 for a weekend in Montreal to celebrate a family occasion. The hotel is old style, a tall, office like tower with very little charm. The rooms are dated, a little stale, and no ambience. On the other hand, the price for the room was quite reasonable. The pool and gym were quite nice, with a friendly parrot on site. Would I stay here again? No. Even for the price there are likely more charming and welcoming hotels in Montreal. The hotel is fine for a quick business trip or for an overnight after watching the Montreal Canadians across the street. For an extended stay or for a weekend for two, I suggest to look elsewhere.\n\nReview 7:\nI held a National Meeting here for two days and the staff was wonderful. My admin assistant booked the group and ourselves in the hotel. The service during the meeting was great; as well as meeting the needs we had as individual guests.\n\nReview 8:\nWe stayed a the Le Centre Sheraton in Montreal from Apr.2/10-Apr.8/10.This is a newly renovated hotel in the center of downtown Montreal.The amenities and services were excellent.The concierge service was great especially Maria B. who was very knowledgeable and was eager to assist you with any inquiries.If you want to stay in hotel in downtown Montreal with exceptional service and amenities then I would strongly recommend this hotel.\n\nReview 9:\nI stayed at the Sheraton with my family on a trip in Canada. First off, the staff was Extremely Rude, Arrogant, as if they are more intelligent than us (we were confused about our reservation details, we were answered smugly that we should know what we reserved, as if we remember the last details of all the hotels we are staying at over our 1 month trip!) Second, I don't see how this place can be called a Sheraton, the carpets are used and dirty, the rooms are very small and Completely Outdated. Also, there is no free internet which should be complimentary for the price we were paying. Overall it is a very mediocre hotel and we think other travelers should be aware of this before staying here.\n\nReview 10:\nStayed for 2 nights, we felt bad disturbing the front desk at check in, the concierge was not helpful and the bar and parking prices $31 night are ridiculous, the room was clean and the location ok\n\nReview 11:\nI called The Sheraton in advance to book the room and I asked for two double beds and a cot and was told that there would be no problem. Upon arriving at the Sheraton I was told that this was not allowed and that the price was lowered. Then when checking out the price was not lowered. The inconsistency and the lack of attention to detail is not something that one would expect from the Sheraton. It was New Years and I was distressed by the situation. I am very disappointed in the service and the consistency of this establishment.\n\nReview 12:\nWe stayed at the Sheraton on the 4th of July weekend. I would not stay at that hotel again unless it goes through some major renovations. The Room: Small, floral/stripy wall paper, old traditional style furniture, uncomfortable bed, dusty/old fabric chair, room had an unclean feel. Think grandma's apartment filled with old furniture. The Bathroom: Tiny, more like a 2 star hotel. Amenities: Small Pool, $15 for internet use in room(they advertise free wireless but its not free), $8 for internet/computer use in the business center(usually free at most 4 stars). Parking:$20 for use of their garage and $26 if you valet. There is a parking lot within a couple blocks of the hotel where you can probably park for under $10. Location: Great! Walking distance to St. Catherine which has boutiques, malls/underground malls, restaurants and clubs. If you somehow end up booking this hotel just don't expect a 4 star room or service. Definitely don't pay 4 star rates for this hotel or you will be disappointed! (You do not need to pay more than $100 for this hotel)\n\nReview 13:\nAs always, the Sheraton is a reliable and comfortable place to stay in any city. The location is fabulous, within walking distance of McGill and the main shopping district, close to the train station.\n\nReview 14:\nBe prepared to stand in line for a long time to check in. Staff is very quick to brush you off when you ask them questions. Rooms are ok but small. They never tried to upgrade me even though I am platinum member. The thing that really bother me was that they only allowed you to get 3 $5 or 500 points deals when you forgoe to have your room cleaned for \"green purposes\". I stayed at the Westin in Toronto for 3 months and I received one every day...way to screw us over sheraton.\n\nReview 15:\nWe drove to Montreal for a weekend getaway with another couple. We both had lovely rooms,a comfortable bed and enjoyed our stay here. It is right across the street from the bell centre, a block away from St. Catherines (shopping), around 20 minute walk to Old Montreal. Small gym but can get a decent workout, if its nice out jogging by the water wouldn't be that far from the hotel. I didn't eat at the restaurant but I would avoid it for breakfast. $$ Go to the lobby bar and get a coffee and croissant instead. We received a special room rate of $ 99 a night included free internet in our room. Would stay here again.\n\nReview 16:\nI unfortunately did not have a very pleasant stay. On my first night I had asked for a bath robe twice and did not receive one. I also discovered a condom rapper along the side of the bed under the mattress.\n\nReview 17:\nVery nice stay at the Sheraton in downtown Montreal. Got a room on the 9th floor. A little smaller than what I'm used to but very comfortable. Love those pillows !! Putting the ice machines next to the service elevator is weird. It's not a part of the hotel that guests should have to see. Nice pool and hot tub. This is a great downtown location. Can't miss.\n\nReview 18:\nSo it's not in Old Montreal....minor detail....it's centrally located, and within walking distance to the Montreal Forum (if you like hockey) shopping on St.Catherine Street, not too far from other great shopping areas on Rue St.Denis and Rue St.Laurent. The hotel I was told was extensively refrusished over the last 6 or so months and it shows. Great lobby area, business centre, actually a nice bar and bistro. It was raining a bit when I first arrived and they also had complimentary umbrellas for the taking - nice. The actual guest room was also good, lots of space, in-room internet connection, lots of counter space and storage in the bathroom, and a great view from the 32nd floor - ask for a higher floor. Plus one tip...there is a SPG lounge on the 37th floor - if they don't mention it - ask for access - great view up there, offers free munchies and beverages available too.\n\nReview 19:\nWe received an unpleasant surprise when we received our bill. International calls charged to our room and we never made the calls. The Hotel Manager (Jack I believe) was courteous and professional and waived the fees, however, it took 20 minutes (and a disconnected call) with the front desk to contest the call. No explanation was given for the \"mysterious\" call made from our room and the fraudulent charges. While no financial harm done, it tainted our view of this hotel and the management as a whole. I would not stay here based on this experience alone. We had a 2 night stay in Montreal. The room we stayed in was very small, however, the bed was very comfortable! The hotel pool and spa was average. Parking at the hotel was $24 and the garage was very unpleasant and a disaster zone. Front desk staff were relatively friendly but very uninformed and added very little value as they did not give us accurate information. Local and 1-800 calls are charged from the room, no Wi-fi provided either and only one pay phone in the hotel located in their basement floor which was not convenient to get to.\n\nReview 20:\nBeautifully updated rooms; Full sized ironing board and iron; Safe - but too low to the floor; Up-to-date tv Room bigger than it looks; Bed and bedding - comfy and cozy - no need to bring your own pillow from home; Beautiful view; Very close to Bell Centre; Convenient for walking to St. Catherine's Street.\n\nReview 21:\nloved the beds, fast elevator. Plenty of restaurants nearby, close to transportation and easy to walk around. Safe environment.\n\nReview 22:\nGreat locaton, comfortable beds, helpful staff. We attended a conference at the hotel and were treated very well. Everything that we needed was available with plenty of options near by for any dining pleasure. The rooms were well kept, place was quiet and offered everything one would need. It was nice to be close to everything, Old Montreal, St-Catherines, the Bell Center, Mount Royal. The location was the best part, with the courteous staff of the hotel made it even better. I will definately pick this place when i return to Montreal.\n\nReview 23:\nUpon arrival, we were glad that there was underground parking as opposed to street parking. The staff at the front desk were not really friendly, but we were happy with the \"look\" of the hotel. Our room was really nice and clean with flat screen TV and nice view. We were also happy about the location. It is close enough to the old port (which is gorgeous). The food and drinks are extremely expensive. All in all, I would stay at this hotel again.\n\nReview 24:\nWe thought the room was VERY small. Upon returniing home I saw a rate of $149 posted in my email. Dissapointed that I was not apprised of this special rate when booking. However, haveig stayed her many times in the past we do generally like the hotel and its location, and will be back.\n\nReview 25:\nStayed there on Jul 5, 2010 with safeway tours. Nothing outstanding but its location. It is very close to Sainte-Catherine Street . Walked to Rebuen's deli. Free WiFi in lobby.\n\nReview 26:\nI have been to montreal a couple of times for pleasure trips. I have stayed in about 7 different hotels. This by far was the nicest to the eye. The location is fantastic to the downtown area! The customer service was very good. They are in the process of renovated rooms in the hotel, but I was not bothered by that at all! All in all one of the nicer hotels in Montreal!\n\nReview 27:\nTravelled to montreal with 10 people. Had a great weekend. We had one of the newly remodelled rooms and it was great. Very modern bath w/ a dual flush toilet. Flat screen 46\" tv and a great view of downtown. One friend had one of the older rooms and it was ok but outdated. Everyone was very nice and helpful. Decent pool, small gym but it was enough to get a workout. Nice sauna. Expensive to eat or drink there. We went out for food. Anytime I am in Montreal I will go back to the Sheraton.\n\nReview 28:\nThe hotel is well situated close enough to main downtown shops, restaurants and for us McGill. The hotel needs a facelift though. While efforts have been made to upgrade the linens, the rooms are very dated with grandmother wallpaper in the bathroom, old old tv that had terrible reception in the bedroom, hallways smell a bit funky at times. There was a time Sheratons were high end. They need to bring this one up a few notches and all will be good as the competition is fierce for hotels in Montreal. As Starwood members we were very impressed with the quality and variety of the free afternoon snacks and the continental breakfast in a lovely room on the 39th floor with wonderful views.\n\nReview 29:\nI love going to Montreal and have stayed in this hotel at least a dozen times. While I thought it was darn near perfect, the hotel underwent a serious renovation last year and.. it got better. They modernized the furniture and toned down the traditional elements, bringing it further into transitional and making those of us who love modern feel at home while our ... ahem...traditional-loving husbands feel at home as well. While big, it is not impersonal as the staff is very helpful and ever-ready with advice, reservations, locating that special toothbrush or lost luggage. The cleanliness level is beyond reproach as is room service. Yeah, I'll be back.\n\nReview 30:\nThis place was awful. We arrived from the airport by taxi, unloaded our bags, the bellmen just stayed inside and watched us carry our bags inside. We checked in, and we are starwood preferred guests platinum members, and we had guaranteed a king room. The line for check in was long, front desk person was not friendly. When we got to our room, it was a small and I mean SMALL room with a queen bed that barely fit in the room. There were stains all over the carpet, the duvet, the bedskirt, the chair. The ceiling was crumbling and falling down in the bathroom and shower. There were picture hangers where a picture should have been. We called down and complained, they said they were full. We got online and found a much nicer place called Gouveneur Hotel for much cheaper. We checked out and true to form, got no help with our bags or with getting a taxi. Stay away from this place! !\n\nReview 31:\nArrived in the morning and was able to check in without any trouble. Excellent customer service as I was attended to almost instantly after walking through the turn-about entrance. We received a corner room with facing west, with views of Mont-Royal. The room was clean and comfortable with a large LCD TV. This hotel is within walking distance to the metro station and within walking distance to great nightlife and shopping.\n\nReview 32:\nNot the best place for a family to stay. It is overpriced and you will get nothing that a young family may need. Plus the parking is way overpriced!\n\nReview 33:\nI was here for a bachelor party weekend. The hotel was nice and located in a great area. I also enjoyed ordering beers by the patio by the pool.\n\nReview 34:\nWe spent 4 nights in this hotel. Generally okay but a bit shabby and rough around the edges. The bathroom fittings/sink units were coming away from the wall and it was enveloped in a dreary magnolia paint. Despite asking for a double bed we arrived to find two slightly larger singles which were just too small for two people . We felt that we had stumbled on a 1950's bedroom scene. The furniture in the room had some obvious marks on them that had been overlooked by cleaning staff. We had no internet/TV access for a day and half but to be fair this was due to an over zealous workman chopping through the cable in the street below. The desk staff ranged from humourless to very friendly. Overall, a pleasant stay and no major problems. Does need renovation though.\n\nReview 35:\nThis was home base for a weekend in Montreal with our two adult children - 2 rooms. The staff were outstanding. The rooms were very neat and clean but the washroom was a little dated. Answered our questions with no issues. Valet parking was a little on the slow side so do not expect an immediate response. Did not purchase food or services in the hotel itself so we cannot comment on the prices. Location was ideal - one block to the south was Bell Centre and one block north was the Ste-Catherine Street shopping district. A great big thank you to the staff for allowing us to extend our check out time. It may not seem like a lot but it was very important to us - they were very accomodating. Highly recommended.\n\nReview 36:\nOur 5 day stay at the Sheraton did not meet our expectations. The hotel was in need of an update or at the very least a detailed cleaning! Rooms were small, doors creaked and the bathroom had more mildew than it should have. Very average. We only ever saw the concierge one Sunday afternoon, never found the restaurant open and were never greeted by staff at the front door. A quick late dinner for two adults and a teen in the lobby bar of chicken wings, chicken ceasar salad, two burgers, two beer and a milk cost in excess of $100. Staff were mediocre. To make matters worse, we had planned to move to Old Montreal for the balance of our stay. Our \"less expensive\" hotel , Marriot Springhill Suites has surpassed our expectations and makes the Sheraton pale by comparison.\n\nReview 37:\nI booked this hotel with my SPG points at 10,000 points per night. The hotel is average at its best. I found the staff unhelpful and the cleaning service very poor. To make matters worst, I noticed a $200 charge on my credit card for allegedly smoking in the room. We don't even smoke and no one smoked in the room. I guess the cleaning staff were upset at the fact that we left them no tip (well, that's what you get for poor service). The food in the hotel was not that great either and way too overpriced. We had breakfast at the Fairmount hotel instead close by and it was fabulous. Valet parking and self parking is available. The self parking is $20/day which is not so bad. On the bright side, the hotel is conveniently located close to shopping and Bell Center. I will not be staying at this hotel again as I found the managements billing practices unethical and will be filing a complaint with TICO and my credit card company for unauthorized charges.\n\nReview 38:\nRoom standard is quite high, although generally in the wrong places. The room was poorly lit and the large gap below the door made it impossible for a sleepy traveler to ignore noise from the corridor outside. The fitness center is small - the section for weight training can in practice only accommodate one or two persons - but there is also a number of treadmills which were appreciated. For a traveler being used to European hotels, the expensive internet (17 dollars per day) and hidden taxes and extra charges everywhere proved to be a real nuisance. The staff was generally very pleasant, although a bit varying in the breakfast restaurant.\n\nReview 39:\nStayed at the Sheraton in February for a boys trip with my father and brothers. The hotel was reasonably priced and in a great location, (not far from the Canadiens hockey stadium and tons of restaurants and bars). The rooms are nothing special, but also there is nothing especially wrong with them, just typical I suppose. The service was great as usual with the Sheraton and there was a rooftop bar/lounge that offers very beautiful views.\n\nReview 40:\nWe stayed at this hotel for 4 nights. Good: great location, good restaurant on first floor, comfy and clean rooms, nice pool and fitness area. Bad: no fridge in rooms, internet access is $15/day.\n\nReview 41:\nHonestly, when the cost for a hotel room is around $200, the internet service should: A- Not suck- this internet is slow and weak. $14.95 is honestly insulting for this subpar, lame slow service. B- WORK ALL THE TIME- Constantly timing out. If YOU'RE GOING TO GIVE ME SLOW SERVICE, DONT CHARGE ME FOR IT. I hate you, Sheraton. Your service is garbage.\n\nReview 42:\nAfter 25 years I came back to Montreal and I found one of the most interesting, professional, clean and loving hotel. I recommend this hotel to the whole world. Good rate and service; great location. You food was wonderful. I'll be back soon.\n\nReview 43:\nAlot of noise in the hallway. Guests were knocking on doors around 230 in the morning. Finally when I did get to sleep a hotel employee was knocking on my door at 430 in the morning. Apparently it was a mistake but none the less interrupted my sleep. Needless to say I was not a happy camper. As well when I reserved my room I requested an upgrade if one was available upon check-in. No mention was made of the request when I checked in. I think a guest should be advised to the status of their request. This is poor business.\n\nReview 44:\nLocation is very good- convenient to most everything in Montreal. The public areas were nice, but the attention to detail ends at the first floor. The room was in desperate need of help. The carpets were stained all over and had cigarette burns all around. The easy chair had huge rips in both arms and the stuffing was hanging out of both arms. Desk chair also had a huge stain on the seat. Business Center internet was $ 7.50 for 15 minutes and 50 cents a copy. AAA needs to pay a repeat vsit- they really missed the mark on this property.\n\nReview 45:\nLove the location - stay there when on business. But some problems continue to exist that are disturbing. The tub had water in it when i arrived and the water pressure is so low , when one is getting ready to head to work it is frustrating. The cleaning people need to drain the tub after they clean the room!\n\nReview 46:\nWe stayed here for three nights in October 2011. Other than allowing us an early check-in, which we appreciated, the front desk service was slow and unhelpful: we waited 15 minutes or more at each visit (not enough staff, or staff that were doing something on the computer while others waited in line); they couldn't tell us if shops would be open on the Thanksgiving holiday; we had to return to collect an amenity gift that was not offered on arrival nor in our room, and they acted as if we were double-dipping. No warmth at all. The room itself, a deluxe room on a higher floor, had a great view that was marred by grimy windows (face and handprints on the inside), pictures that were not level, and dated decor. The bed, as we always find at Starwood properties, was comfortable and we liked the lobby bar. The small pool was mobbed with kids at all hours, so we weren't able to enjoy it. We will choose a different hotel on our next visit.\n\nReview 47:\nThis hotel ranks as one of the most overpriced hotels I have ever stayed in. Be prepared to even pay to have the concierge hold your bags in storage! There is nothing here that is included. Add to that the fact that the front desk staff is rude, arrogant and unwilling to help in any way and you have good reasons to stay away from here. There are much better Starwood hotels in Montreal where they actually care about customer service. Front desk staff define incompetent. Made multiple errors on my bill and double and triple charged on items and refused to fix! No one should have to put up with this level of rudeness from front desk staff. Yes the hotel is nice but definitely not worth dealing with the staff or the absolutely overpriced rates. Others here have made similar comments and they are correct! So do yourself a favor and check out one of the many other better hotels in Montreal.\n\nReview 48:\nWe got one of the older rooms and I think it's because I got the room for less. Nevertheless, it's a great location. We were there for the UFC 97 and the hotel was right across the Bell Centre and La Queue de Cheval Bar and Steak House. It's very close to two subway stations (Peel and Bonaventura) and the Gare Central (train station). It is one block from St. Catherine, 5 minutes from Crescent Street, 20 minutes from Chinatown, 30-35 minutes to Old Montreal by walking. You can take the subway as well but as you know you see more when you walk even if you get lost :). Google map can help with this.\n\nReview 49:\nI arrived at midnight after 32 hours travelling from Australia and was astounded that the room service had already closed at 11 pm. I thought it was a 5 star hotel and would have 24 hr room service. The bathroom appears to have been renovated which was good. Great size TV. There was a very old, noisy air conditioner sitting on the floor below the window - which doesn't automatically set the room temperature and turn off or on as needed. The internet was expensive and you had to pay for each device - laptop and iphone - separately each day. The champagne/sparkling wine list is very small. The laundry costs were expensive. The walls are the painted-spray-on-sand finish - really dated. No refrigerator. I'll try somewhere else next time.\n\nReview 50:\nEverything was fine. Check-in was quick and accurate. Hallways were well-kept and quiet. The room was well-equipped and clean. The heating system went quickly into action. Although yes, the room's decor is a bit old-looking, it was old in an appealing and cozy way, like staying at someone's grandma's place. Not old in any kind of dilapidated/grungy way. Just nice. Bed was comfortable. Towels were clean, bathroom amenities were adequate. Room service dinner of grilled cheese sandwich was very tasty. Breakfast of fresh berries not as fresh as I'd serve in my own kitchen, I'm afraid. That's probably my only complaint. 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{"id": "87620", "pid": "87620", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI'd had very satisfying stays at InterContinental Hotels in Europe before, but never had stayed in any of their stateside properties. As soon as you drive up to the hotel you notice the architecture of the building. Housed in a former Shriner's Athletic Club, the structure is a refreshing change from the cookie-cutter layout of many large hotels. It has character. My room was larger than I expected and nicely furnished. The bed was comfortable and the bedding not too smothering like some other hotels. The closet was large and the flatscreen TV was a nice surprise. I had a very good buffet breakfast in the restaurant. The bar was a little on the small side, but the selection of beers was good. Overall, I very much enjoyed my stay at the InterContinental. My only criticism would be the cost to valet park a car is a hefty $50 per day, with no option for self parking. But I guess that's the price you pay for staying downtown.\n\nReview 2:\nWe live in a Chicago suburb and wanted to have a special experience for our 43rd wedding anniversary, so we booked the Intercontinental on Michigan Avenue in Chicago. We planned visits to the art museum and the \"Jersey Boys.\" We arrived Friday evening. They gave us a really bad room initially, but after complaining, they upgraded us to the 20th floor with a view overlooking the Tribune Tower and Chicago River. When they learned it was our anniversary celebration, they provided Champaign and Chocolate. We had dinner at the hotel. It was a wonderful gourmet meal at a very reasonable price. The hotel staff was first class from the front desk to the parking garage. (My only negative is that parking here is $53 per night.) This is a wonderful property with a really world class group of people.\n\nReview 3:\nWe stayed here several years ago and had a vague but favorable recollection of the visit. We stayed in the older part and enjoyed the traditional but updated room. This time our suite was in the newer tower and was not charming or comfortable. The windows were too high for looking out and so dirty that our limited view was obscured. The sofa bed for our daughter was the worst we have encountered. All this for a price that seems much higher than in the past. In spite of the great location, I doubt if we will stay here again.\n\nReview 4:\nThis hotel is very nice though it can be expensive (we got a good deal), but it is the perfect place to stay if you want to be in the heart of the shopping district in Chicago. Very courteous and helpful staff. Room was great, but I was disappointed that there was a $14 charge for internet connection (you can go to the Starbucks in the lobby and get a free connection).\n\nReview 5:\nI really have no complaints about the room in the Historic section of the hotel which has been refurnished (not sure when but it was in very nice shape). Sound insulation (especially, to adjacent room) was pretty thin...fortunately, they eventually went to sleep. I thought just under $6 (including tax) for a small bottle of drinking water was excessive (nice touch would be for them to leave a couple of small complimentary bottles when your base room rate was $300 before taxes). Everything else was fine.\n\nReview 6:\nLocation is prime for shopping on Michigan avenue and visiting all the sites that Chicago has to offer. However, Valet parking is EXTREMELY expensive. We booked a standard room, had no view, but the room was updated. Only issue: counter space in the bathroom is lacking and shower drainage issues. Our package had breakfast included, which had an excellent variety and quality of food. Will definitely be staying here again due to the location!\n\nReview 7:\nWe stayed at the Intercontinental from 12/31-1/3. I booked this hotel on an online discount site and paid $96 dollars per night. This is a good rate, but this hotel was listed as a 4.5 star hotel. IT IS NOT! have stayed at beautiful 4 and 5 star hotels that don't nickel and dime you and have a real committment to service. At best this is a 3 star hotel with a good location. You have to pay for tooth paste, there are no q-tips, the robes are disgusting, there is wallpaper peeling off the walls, and don't get me started on the valet. For $53 a night, I had to go get my car in the garage and check in with the cashier. Also, they broke my driver side car door. Pay a liitle extra and stay somewhere better. You won't regret it. I will not be staying here again.\n\nReview 8:\nGood location, but we had no hot water for our showers in the morning (they ran out)! They also failed to clean up a broken glass in our bathroom despite calling housekeeping three times, and they stole a woman's top from us that we left in the room!\n\nReview 9:\nOur very comfortable room was perfect for a two-night, three-day stay, and we had a nice view from our 22nd floor window. Bell staff were friendly and informative without being over-eager. The pool area is a charming look at old-time athletic club splendor. Wish the workout rooms had been open past 10:00 p.m., and the bar is sort of ho-hum, but overall, we would be glad to return. Great access to the city venues we wanted to visit.\n\nReview 10:\nFor the price, this hotel does not offer many amenities. Internet costs $16 for 24 hours. If you forget toiletries, you are better off walking down Michigan Ave. to the Walgreens because the hotel charges you four bucks per item for shaving cream, razors, toothbrush, and toothpaste. Other, less expensive hotels I've stayed in, give these items free at the front desk. The central benefit to staying in this hotel is the location. It is right in the middle of the Miracle Mile, and most of the things you want to see are within walking distance. Overall, the rooms were fine, although I don't think the bathroom was well-cleaned. There was hair on the edge of the bathtub. However, there really wasn't anything special about this hotel or its rooms, and for the price, I'd rather have stayed in a Best Western or Holiday Inn for the free Internet.\n\nReview 11:\nWe stayed at the Intercontinental the weekend of April 1-3, 2011. The location of the InterContinental was key to our great weekend getaway. We did the Chicago Architectural Boat Tour (Wendella's)on Friday evening. The boat dock was a block away from the InterContinental Hotel. We ate dinner at Portillo's before Supernatural Chicago. Both spots are a 15 min. walk down Michigan Ave and up Ontario. Saturday, we hopped on the Red Line (3 Blocks from InterContinental) and went to the Cubs/Pirates game at Wrigley. Went to Holy Name Cathedral on Sunday. InterContinental were courteous and helpful with directions. Our clean room on the 22nd floor looked over Michigan Ave - Great Weekend, except we missed the parachutist jump off the skyscraper on Sunday! Thanks InterContinental!\n\nReview 12:\nDowntown, situated on the Magnificent Mile, with amenities to burn, this is a great hotel-- close to all the down-town attractions, within walking distance of all the city-side amenities and shopping opportunities of this premier midwestern city, the Intercontinental offers everything one might need for a pleasant stay in Chicago. Premier rooms, excellent service, a great location in the heart of the shopping district, it's a wonderful option\n\nReview 13:\nWe stayed at the Intercontinental the weekend of April 23, celebrating our 30th wedding anniversary. The hotel had a good location and we found the staff to be courteous. The room itself was dated, extremely small and looked like it was furnished with garage sale finds. The bathroom was very dated and only one person could get ready, it was the smallest hotel bathroom I have ever seen. The carpet was torn and dirty, it was like going back 50 years in time minus the oppulence. I would never recommend this hotel. The hallway always smelled like a horse stable, not impressed.\n\nReview 14:\nI was lucky enough to be back to the InterContinental again for work, and the amazing front desk staff made my stay worth while. Do to a mix up, I've never been able to figure out if it was by an employee by my company or from InterContinental, I suspect it was my company, our reservations were made for two days later. They made everything wonderful, and we even got a nicer room than I was expecting. Love love love this hotel. Best beds and pillows on the planet, which were invaluable after 15 hour work days.\n\nReview 15:\nI stayed here on a business trip and it was comfy and centrally located to dining/shopping. Who doesn't want to be in the center of the action? The bed was comfy and I enjoyed the decor of the room. On this trip I didn't have to do much work but it was nice to have compliment WiFi connectivity in my room. From what I recall this has a fee/dly associated with it. I didn't care for having to pay for using the fitness facility which is standard at several other hotels. Also, I must say that I wasn't disturbed by the noise on the street in the evenings. If the price was right I would venture here on my own dime.\n\nReview 16:\nWhile my stay was associated with business travel, when I return for a personal vacation I will consider staying at this hotel. It is in a great location for shopping and dining and the staff is very courteous. An enjoyable experience overall on alll 3 visits.\n\nReview 17:\nWe only stayed one night but, the service was excellent, location was better than we imagined, and they were very flexible! We arrived in Chicago three and a half hours early and they were nice enough to let us check in early! Concierge was more than helpful with directions and food recommendations. I would love to go back! Highly recommended.\n\nReview 18:\nThe location is perfect. Close to everything. The building itself is worth to take a look at. The service is sub average. The bell staff didn't help us with our bags. The check in was friendly but not doing her job good. As a member of their Six Conbtinents Club they guarantee a quick check in and an upgrade. Guess what - we didn't receive any. The next day other promised stuff still wasn't in our room. So I went to the manager. Friendly again. But no help only promises. Two days before we left there was a written apology and a bottle of champagne delivered to our room, but the room wasn't made up. The room itself in the historic tower (\"business\") was well appointed, the bed comfi, the ac too loud.\n\nReview 19:\nOverall, this hotel was very satisfactory. Our room was a good size with a Michigan Avenue view. The lobby is attractive and front desk, room service and housekeeping attentive. The bell service was horrible. We waited 45 minutes for our luggage to be brought \"out\" from the bell closet and one of the bags was lost. If we had been flying a commercial flight, we would have missed our flight. The person manning the bell desk said he could not leave to go retrieve our bags and there was no one else to assist. This was unsatisfactory and not up to par for other hotels of this caliber.\n\nReview 20:\nStayed here in November 2011 on a leisure trip to Chicago. Hotel is very dated, with some rooms that just aren't good enough. Front desk staff was rude. Will not be staying here again - prefer the Swissotel and the Hyatt properties (Regency is similarly priced, and Park Hyatt is 3x more) and a list of boutique hotels in the area as well (Kimpton, etc). Pros: -The only hotel that opens onto Michigan Avenue, very close to all of the excitement -Eno Wine Bar has a great selection of cheeses -Rooms are clean Cons: -Some hotel rooms just make no sense - our first room was tiny and had a window overlooking a ledge (effectively no view), and our second room had two windows that looked out onto a brick wall (actually no view) -You have to pay for everything - internet, gym, and the pool (which was not available due to renovation...) -Entire hotel was very old, not in a classical sense but in a ghost story one -Front desk staff was rude\n\nReview 21:\nWe booked via hot-wire and got a great rate but had some issues with our stay. The TV cables were not all connected so I fiddled with them before it worked. We had a silver fish in the bathroom that we had to kill. The tub faucet wouldn't turn far enough to make the water hot just lukewarm so had a shower in the evening instead. Lastly we were shocked to be charged $9.10 per day for a beverage charge that turned out to be the packaged coffee next to the drip coffee maker that we had to put on the floor to plug in. If we knew there was a charge (which is a first for me in a 4.5 star hotel according to hot wire's website) I would have skipped the paper cups with no creamer and bought Starbucks in the lobby!\n\nReview 22:\nMy friends and I were in town for New Years Eve, and this location on Michigan Ave couldn't be beat! The accomodations were outstanding. We ended up getting upgraded to a Jr. Suite which provided us with a great sitting room and two bathrooms. Bars and nightlife were an easy walk from the hotel. I would most definitely return to the InterContinental Chicago.\n\nReview 23:\nI was attending a training conference in Chicago and opted to book my own room thru one of the online discount programs rather than stay at the rather sterile and pedestrian hotel where the conference was being held. I booked 4 nights at the Intercontinental and was pleased with the elegance and convenient location (an easy walk to the conference). From the lobby to the rooms, this hotel lives up to it's storied reputation. (The indoor pool seems to be imported from the set of a Busby Berkeley movie!) And even tho' I was there for a conference, the hotel's location on the Mag Mile and a quick jaunt to restaurants and theaters, made for a very pleasant stay at a very affordable price.\n\nReview 24:\nStayed here on a Saturday night after bidding on Priceline the previous day. Location is outstanding - close enough to walk to Navy Pier, shopping, lots of restaurants and bars. Convenient access to CTA stops, too, if what you're interested in is farther than you're willing to walk. Our room wasn't huge, but it was big enough for our family of 4. We checked in at about 11am and our room was available, which was great. Beds were comfy, and although our room faced Michigan Ave., we didn't have any issues with street/traffic noise (we were on 14th floor). Based on the price we paid, we were pleased with our stay here.\n\nReview 25:\nI stayed here for a business meeting in November. The stay was fine until I actually needed some help when I returned home in recovering a couple of blouses I accidentally left hanging in my bathroom when I left. These weren't run of the mill t-shirts or I'd have blown it off to my own stupidity, but rather expensive blouses. So I invested hours in calling around the hotel talking to Security, Housekeeping, and the Front Desk and got absolutely nowhere. Want to speak with a manager there? Hah - good luck. The operator is 6-Sigma trained on directing calls to anywhere but the managers who don't want to be bothered with mundane issues like customer service. Where could those shirts possibly have gone? Clearly they didn't walk out of the hotel and were set aside by someone. It's a decent place, but if you need special assistance with anything, you aren't likely to get it.\n\nReview 26:\nOf the many hotels I have paid a reasonable amount of money to stay in, this is the worst. For this price range they nickle and dime you for everything (workout room, internet, etc.). Other hotels in the area include much more than this hotel that is very much in need of renovation and new management.\n\nReview 27:\nArriving late in Chicago with a flight delay, we learned our booked hotel room was a smoking room, and there were no other rooms available that evening. Around the corner from our \"budget\" smoking accomodations, the InterContinental Chicago had a room in its historic tower. Our luck changed: while clearly not designed for a king bed, the room was extremely well appointed, with a highest end bathroom and a view of the Chicago skyline to die for. The concierge suggested late dining and breakfast restaurants within easy walking distance and w hich were just what we asked for. When we return to Chicago, this is where I want to stay.\n\nReview 28:\nFirst off I am an InterContinental Platinum Ambassador. I was disappointed in this property, I have stayed at other InterContinentals and they were as expected. I expected it to be like the Conrad by Hilton which is right across the street. I did get an upgrade, but they lowered my floor and gave me a view of the roof. The room was clean but cramped, it was noisy. The first night the noise was from the hall and the second night it was the neighboring room enjoying adult activities shaking the wall and the items on the wall in my room. Very Disturbing! The hotel lobby and restaurant are beautiful but you don't sleep there. The breakfast is good. they did not make me feel like they really cared that my stay was uncomfortable. I stayed at a Crowne Plaza same hotel group and they went out of their way to help when needed.\n\nReview 29:\nPerfect location for my needs. While I attended a convention across the street, my wife was enjoying the shopping mecca along the Magnificent Mile. The array of restaurants nearby was enormous, and were fun to explore. Check it and check out were painless and swift. The room service was friendly and the amenities adequate.\n\nReview 30:\nStayed in old tower. Room was nice and room service was very good. Room Wi-Fi was expensive as was the bottled water. For the price of the room, at least there should at least have been water. I would rate the value as sub-par. The restaurant menu was not great, food mediocre by comparison to other downtown Chicago restaurants and the service was below average especially since there were only three tables in use in the entire restaurant.. In summary, I will go to the M... or H... next time. Some of the above comments are based on a previous week resort stay on the outer banks of North Carolina and earlier this year in Northern California. P.S. If you are a fitness room user, the $16 per stay per person is a good deal at this hotel.\n\nReview 31:\nWas in town for one night and selected hotel because of location. Checked in early and they had a room ready (good service). Rooms are a little small but manageable. Wine and cheese bar is nice and taxi's are easy to get. Great place to stay for the night. I would agree with others that it is a little pricey but it is Chicago.I had to search 3 floors before I found a working ice machine.\n\nReview 32:\nWe booked directly with the Intercontinental--a special room for our wedding night. After our wedding, we went to the Hotel excited and happy. When we got there, the night changed. We were treated rudely and with no respect. They told us there was \"no room\" even though we had a confirmation number. Instead of showing any empathy, they told us to go sit down while they figured out \"what to do with us\". My husband was in his tux and I was in my wedding gown! No apology! No concern! We were given $20 and told to go find a cab and take it to a hotel where they'd \"found\" a room. The Intercontinental RUINED our wedding night. We are telling anyone and everyone of our experience. This place was supposed to be elegant. We've never been treated so poorly. We will never stay in another Intercontinental Hotel and highly recommend you do not contribute to a place that would do this to a newly married couple!!! STEER clear of this place.\n\nReview 33:\nRecently the company I work for held a HUGE event at this hotel and I went. I made the mistake of letting the valet park my car and they STOLE money out of my vehicle. I discovered this fact as I pulled out of the garage. I called Yosef the garage manager of STANDARD PARKING who assured me he would investigate and he or his boss would call me in the am. NO ONE called. I called back the next day only to find that they were screening their calls and no longer accepting mine, I have called several times since and still NO ONE will talk to me. I have talked to the front desk manager who informed me that the valet \"is not a part of the hotel\" and though they would investigate they had no authority to punish the thief/thieves. I have since notified my company only to find out that I WAS NOT THE ONLY VICTIM. SO TRAVELERS/TOURIST BE WARE!\n\nReview 34:\nA volume hotel with very little charm. Good location but it ends there. Staff is indifferent and you really feel it is all about selling additional services with bare minimum for free. For a corporate rate there is better choices for USD 199 in Chicago!\n\nReview 35:\nWhoever designed and/or installed the plumbing should be shot. I was on the 37th floor and the shower was unusable. There was so little water pressure that the shower stream couldn't hit the opposite wall of the shower. Moreover, the temperature couldn't be adjusted. After 30 seconds, I gave up and took a bath. I wasn't happy with the slowness of the flow from the bathroom sink faucet, plus the sink didn't drain properly. If I had managed to use the shower, the light in the shower was burned out. The bathroom scale didn't work at all. The Internet service was slow for $12.95 a day. The maid failed to refill my supply of coffee and cream/sugar so I had to call downstairs for them. The decor of the room was nice and the bed was comfortable. Front desk personnel were friendly and the bellmen helpful.\n\nReview 36:\nHaving stayed at some of the best hotels in Manhattan, when we visited for Chicago for our nephew's graduation, we had high expectations for this hotel. The rooms were nothing exceptional. They were not well-kept and showing a great deal of wear and tear. If you tried to reach the concierage for a question (because you can't dial housekeeping or maintence directly) you couldn't get through - rang off the hook. Only three small drawers in the room for clothes (if you removed the phone book and bible from the 3rd drawer) . TV was new digital but only had analog signals (ie., fuzzy). Elevators had lould knocking noises or shook on way down. Breakfast was OK, not exceptional. When it was busy on Sunday - very slow service and 1/2 the bins were empty on the brunch buffet. Overall the stafff was friendly and accomodating - although it took 30 minutes to get a bucket of ice delivered ( only ice machines are on the 7th floor of the hotel). Would try another hotel 1st (Ritz Carlton or Hyatt?)\n\nReview 37:\nClassic hotel on Michigan Ave in the middle of Chicago. Rooms are small and the HVAC system was noisy, but the bed and bathroom were perfect.\n\nReview 38:\nWe have stayed at the InterContinental several times through out the years. We go for two reasons: the great location on Michigan Avenue and to swim in their enormous pool. If you are shopping on Michigan Avenue the location can't be beat. We also have walked from the hotel down to NBC Studios to watch the live news(fun for kids). The other reason we stay here is to swim in the enormous pool. This pool is DEEP, so it may not be suitable for young kids and those that are not good swimmers. They do allow noodles and kickboards in the pool however, the pool is divided by lap lane ropes. We swim and then enjoy the sauna. We also enjoy the Starbucks in the lobby. The rooms are on the smaller side, but the beds are comfortable. If you are going for one or two nights into the cty, want to be close to Michigan Ave. and swim in a huge pool, this is the hotel for you!\n\nReview 39:\nStayed here for a few days and was unimpressed, especially given its nameplate and rating. While the room was clean and quiet, the furnishings were a bit beat up and tired. It's an old building and the bathroom had really weak water pressure and the plumbing made a lot of noise. However, overall it was satisfactory and the staff were very friendly and helpful; I'd still recommend it as long as you get a good rate.\u00c2\n\nReview 40:\nWe stayed on April 22 for one night for my daughters birthday and had a great experience until it we had to spend the night in the hotel. The heat/air ventilation system in our room was so loud it was like sleeping with a semi engine in the room!! None of us got any sleep and to top it off when we turned the heat off the walls were so thin that we could hear EVERY WORD of conversations in the next room and it went on all night long! The room was also small and the bathroom had peeling wall paper and paint!!!! When I brought this to the attention to the front desk the man was apologetic but did nothing to make it right and had the attitude that he or anyone else were going to do anything to make it right. Don't waste your $200-$300 here for a room or even $99 a night it's just not worth it.\n\nReview 41:\nGreat location- great staff !!! \u00d0\ufffdnd that is all !! !This hotel is a full a disaster-older,worn, smelly,expensive,paid internet and $55 a day parking !!!? I've never seen a dirty old carpet and curtains, and just the standard is!!! ?Were sheets with holes and lots of dust everywhere!!!! The toilet does not work,terribly noisy air conditioners!!! ice machine, only on the 7th floor!!! I never stay here again-my family and friends also!! !\n\nReview 42:\nWe stayed at the Intercontinental July 20-21, 2010. This was our best hotel stay ever! I had originally reserved a standard room for our first stay at this hotel, hoping for an upgrade to the historic tower, because of reviews that said the rooms were small. We arrived early, 1030, and were told our room wasn't available, but to wait, since we had been upgraded. Later, we learned we had been upgraded to a Suite on the 31st floor! We were on the SW corner, with a view of the Tribune Bldg, the Wrigley Bldg, the river, the Michigan Ave bridge, etc. The location could not have been any better, right on Michigan Ave near Grand. The front desk staff was very nice and helpful. The room - this is the best room I have ever had at any hotel anywhere. Great view, especially at night. There is a Starbucks on the lobby level. We didn't eat at the restaurants or use the bar/pool/exercise room, but everything else was perfect. We will definitely stay here again in the future.\n\nReview 43:\nI spent a week here for business so I saw every inch of the place. There were so many old nooks and crannies, it's unlike a lot of other hotels I've stayed in and the pool is very elegant and old school. Service was very good, although their business center left a lot to be desired. I ended up getting to know several of the area kinkos very well. Banquet food was good, and the room had the most amazing views, with floor to celing windows that overlook the city. I loved our tapas and a wine flight at the bar, which was hoping. You cannot beat the location, walking distance to many of the sites, which is good because I wouldn't want to deal with a car here. No service issues to speak of, which after a week is quite rare. Highly recommended.\n\nReview 44:\nWe take a yearly \"Girl's Weekend. There were eight of us ranging in ages from eight to eighty. I called the Intercontinental Hotel ahead to request ajoining rooms, two beds in each room and non-smoking. I mentioned that we were going to visit the American Girl Store as we have two girls with dolls. We arrived around noon and to our amazement, there were two hot pink star cookies with milk in each room! Waiting on the bed was a personal invitation to the girls to visit the store and a fold up bed for each one of the dolls as a complimentary gift to the girls. You can only imagine how excited the girls were. The hotel staff was great. The girls had a fun time in the pool then took their showers in the Athletic Club-they supplied everything from shampoo and conditioner to a blow dryer. One of the girls did not pack a toothbrush so we called the front desk and they sent up toothbrush and paste. We received \"Red Carpet\" treatment! We \"Pricelined\" this hotel and sometimes because of that you get inferior service. We did NOT! The staff was awesome and we would go again.\n\nReview 45:\nI'm not sure what everyone is expecting with the room size. My last trip to Chicago was in a Club Quarter's, Loop location and the room was much, much smaller, so I had no problems with our room (2362) facing the lake. The remodel of the hotel seems to have worked- as our bathroom was faultless and had an attractive sink. My only off-note was that the tub was small. Still, I have no complaints. I discovered that I have an allergic reaction to down feather pillows, asked for a hypoallergenic pillow, received it when our room was turned down. We got phone calls to confirm the pillow and other requests. The staff was courteous at check-in and throughout. When I used the pool, I was glad to be told to shower in the locker room. There was only one other person there in the pool, so none of the masses I was expecting. The work out room is small, but there's the Lake so I didn't use the work out facilities.\n\nReview 46:\nLocation is perfect, went to the bears pre season game, girls went shopping. All was good. The Historic tower is much preferred to the main tower, though both are good. This last trip we were in the Main Tower. The pool was fantastic as ussual, even if you are not staying come to see, it is worth the trip. TWO Gripes - gripe #1 was room service order that took forever to get and then was wrong and gripe #2, the valet for the cars takes forever and is expensive. Both are forgiven as the rest of the stay was flawless, the staff (as every time I have been here) is outstanding, so nice , so accommodating. CAN NOT WAIT FOR THE MICHAEL JORDONS STEAKHOUSE TO OPEN!! Should be great.\n\nReview 47:\nI have never written a review before but after killing cockroaches in my room 2308 yesterday morning I am obliged to make this information public..... Truly unforgivable.\n\nReview 48:\nThis was our second stay at the Intercontinental in Chicago and both visits were excellent. The Michigan Avenue location is convenient to shopping and dinning. The hotel restaurant is much above average and, in fact, we enjoyed one of the best meals we've ever eaten there. The staff is always helpful and friendly and while the rooms are on the small side, they are clean and comfortable.\n\nReview 49:\nWe were celebrating our wedding anniversary and they provided us a memorable weekend. Everyone was very kind, helpful and went that extra mile to make our stay wonderful. Their little extra touches spoke volumes as to their care for their clients. Our room in the historic tower was very comfortable and the view was spectacular. We also ate at their restaurant, which was fabulous! We would highly recommend this hotel and its staff!\n\nReview 50:\nMy husband and I spend four amazing days at the InterContinental in Chicago. We booked it through a third party provider and expected to get the smaller room or one beside the ice machine. Before leaving home, I contacted the hotel directly and requested a non-smoking room with a king sized bed. I got an immediate response to my request and was also informed, to my delight, that we were booked into a room in the Historic Tower. When we arrived, we were provided with efficient, friendly service. The room was larger than I had expected and very clean. We read about the history of the hotel and later during our stay went on a tour of this historic building. It is absolutely amazing, if you are interested in older buildings staying in this hotel is an absolute MUST. It was like taking a step into the past. In addition, it was right on Michican Avenue, so we were in the heart of Chicago. We certainly reommend this hotel to anyone wanting to experience Chicago in style!!! Sandra, Ontario\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31861, "query_start_index": 31863, "query_end_index": 31863, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "56%", "inner_docs_start_indices": [176, 1123, 1934, 2475, 2858, 3378, 3834, 4611, 4873, 5320, 6181, 6976, 7435, 8027, 8554, 9182, 9455, 9813, 10534, 11133, 12087, 12814, 13187, 13892, 14527, 15421, 15736, 16385, 17227, 17564, 18318, 18721, 19672, 20527, 20793, 21614, 22625, 22779, 23662, 24093, 24906, 25359, 26347, 27108, 28200, 29126, 29822, 30005, 30407, 30854]}
{"id": "2515998", "pid": "2515998", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel has a great lobby and is in an unbelievable location. The rooms are a bit dated for such a grand hotel, no flat screens, dated bathroom etc but it is a 3.5 star hotel for sure. The location is great as it is right on Union Square and walking distance to china town and the trolleys, I talked to the wharf and it was not difficult. The 36th floor bar has awesome views that really blow your mind, drinks are pricey as one would expect.\n\nReview 2:\nJackhammers begin at 9 am, and the front desk treats us like we're unreasonable to want to sleep in on our vacation. Then a strange man leaps onto our balcony and begins painting it at 11 am with NO WARNING! We were supposed to stay a week and we're checking out today!\n\nReview 3:\nNewly renovated room was great - modern and clean with a huge bathroom. This is a very convenient location with Starbucks right across the street, Union Square and shopping all around and easy access to Chinatown. The gym is also a standout. It has all of the expected cardio machines, which by the way, offer an amazing view from the 35th floor. In addition, it has a lot of free weights, exercise balls, mats, etc. The only reason I gave this hotel 4 stars instead of 5 is that the lobby is nothing special. There's really no place to sit and visit. Also, the choice of bars and restaurants within the hotel is very limited. There is a bar/restaurant on the top floor with spectacular views. However, the menu is limited and pricy. There are many fine restaurants and bars within walking distance, though.\n\nReview 4:\nJust spent one night at the Grand Hyatt and was very happy with the experience! Haven't stayed here for a number of years and the hotel has been renovated since then. My room on the 26th floor had an incredible east facing view (skyline in the middle, water views to the right and the left), the bed was comfortable with nice pillows and linens, room was clean and plenty large. Nice bath products, but so so towels. Great shower, lots of water pressure and very clean. Love the little tiny TV in the bathroom :) Also, the iron worked really well (sounds stupid but it is amazing how often they don't work properly) and I always enjoy the option of the complimentary coffee in the room. Staff were very pleasant and easy to deal with. Don't miss the lounge on the 36th floor, great place to have cocktails and look at the views. I will definitely stay here on my next trip (which will be very soon).\n\nReview 5:\nPerfect place to view all San Francisco ,near Union Square , every stores and shops you wanna go , 1 block from chinatown , 1 block to catch cable car . Clean and large room , newly recent refurbished and staff very helpful all times\n\nReview 6:\nBoth my husband and I are hyatt platinum gold passport customers... 1) check in - we had requested king room were given to small doubles (on honeymoon) - then moved to a higher floor with two small doubles...3rd time lucky moved to a king room. Which was gloomy, the bathrooms are awful the showers barely warm and drip water - no force. Sound proofing terrible. rooms in need of modernisation and the tvs are very 80's. 2) Expensive - how at these prices internet access and PC is not free is ridiculous - any business service very expensive unreasonably so. 3) Breakfast - buffet not worth it they serve concentrated juices and not fresh and only 3 hot items - two meat and eggs so if your a veggie you only get continental. Better value at the diners across the road. 4) Location is great, views from 36th floor nice go for a drink in the bar around sunset. 5) stay in one of the very many other choices you can have in this area. I will not be coming back - we stayed 10 days and its only the staff that made it a pleasure.\n\nReview 7:\nMy wife and I had a one night reservation to break up a leg of a Hawaii to Alaska flight. We made the reservation about a month in advance. Upon arrival at 8:30 p.m., we were told that the hotel had no King Bed (which we had reserved), and that my reservation was merely a \"preference\" which the hotel could decline to accommodate, and they could only give my wife and I double beds. They would not reduce my rate (I paid about $250) or do anything to make up the problem. Usually, if a hotel can't give you the room you reserved, they make some attempt to make it up, but not Hyatt. The rooms themselves were fairly roomy for San Francisco, and the service by the restaurant staff and bell attendants was very good. The Union Square location is also convenient. However, there are obviously better choices near Union Square.\n\nReview 8:\nThis is by far one of the worst Hyatt's. Yes, they are renovating their rooms - this is long overdue for this hotel. The level of customer service is not up to par with the other Grand Hyatt's I have stayed at. The management approach at this property is clearly different from the others. The front desk staff is the worst. They appear to really care less about whether you have an enjoyable stay or not. Renovated room or not, the walls are paper thin and you very likely will not be getting a good nights sleep. I am a Diamond Member with Hyatt and always try to stay at Hyatt to maintain my status. Not here though...I've switched to the Fairmont on Nob Hill. Fantastic hotel, great service, and great location.\n\nReview 9:\nWe booked this hotel a month in advance thinking of it to be in perfect location and excited to get the \"Hyatt\" experience. We were in for a shocking surprise. This hotel is very old and not at all well maintained. We were given a room next to the laundry service even though repeatedly asking for a room with a nice view. The rooms are too small(which is okay considering the hotel location) and old. The closet door and desk chair were broken(door came out when we tried to open it). The bathroom looks like one in a roadside motel with a constant stinking smell coming from the drains. At one point water came out of the bathtub drain. We were going to stay there for 3 nights but could not bear more than 1 night. We moved to the nearby Omni hotel which is few blocks away where we got a master suite for half the price. Omni experience was something else: huge rooms, amazing service, great luxurious bathrooms and good location too. Why waste money in a dump when you can get a great hotel for half the price? Definitely not worth a 4 star.\n\nReview 10:\nGreat location, and the rooms are generally clean. During my last three stays however the staff were on strike. This was unpleasant, and there were demonstrations, leaflets left in the room, and the service was much delayed. Generally the staff is rather rude. On one occasion the porter smashed my luggage (most likely an accident), breaking a toy a bought for my son. This was annoying, as I have just checked out and was heading to the airport. When you call on the phone them many times they just hang up :( The aircon is very loud, and you can smell cigaret smoke many times :( Otherwise, it is an OK hotel. I really like its location.\n\nReview 11:\nWe checked in and they held our bags right away when we came back in they took our bags right up and our rooms were newly renovated with huge king beds...even more amazing was the dark curtain to keep out light and the bathroom vanity..we discovered our bathroom door was off track so they send someone right up to fix it. I had gotten two rooms because we went with friends and had the room joined so a moment after we checked in the slid a paper under our friends door and it was information on 9 different web sited where my friend could replace her broken handle on her vintage suitcase. We were very impressed from the in room safes to the coffee set up and the amazing use of space. The only issue was not being told they were putting a hold on my card for 25 dollars on each room which took 4 days to fall off my account but other then that small snafu the entire trip was perfect I would recommend this place to anyone wanting a lovely room and a great location...\n\nReview 12:\nI stayed at the hyatt for almost a week. The location is great and the concierge and front desk try their best. When I made the reservation it mentioned 5 stars; but: roomservice is not available 24 hours minibars are empty housekeeping is very slow and not very detailed I am truly disapointed, I have stayed at other hyatt properties and the service is trully 5 stars. I feel I was charged a 5 star price for a 31/2 star service.\n\nReview 13:\nThe location is the only thing this Hyatt has going for it. It is centrally located and it's easy to get around the city from there. But as far as the ammenities........it definately is not a 4 star hotel. The rooms are small and old.....tile chipped, rugs in need of replacement, etc. They give you a 5 cent coffee maker in room, but can't chip in the 2 cents for the coffee. The TV in the bathroom shouldn't be a selling point. It is stuck on a pole on the vanity and has a 5 inch screen. It is VERY noisy on the street side and we were 19 floors up. The housekeeping staff did okay, except they opened the door and came in twice while we were in the room...not real happy about that. I would not stay here again, especially for the money.\n\nReview 14:\nVery unfriendly check in, waiters in the breakfast etc..espresso machine in the restaurants was out of order during my complete stay. Rooms are clean but windows are tin, so you can hear the city vibes rigth up to you room. They claim to had renovated the place but it was done very poor. Internet is charged and mega slow. I stayed at le meridien last time and will probably go back to that one.\n\nReview 15:\nPositives: Shopping -- upscale department stores and designer boutiques on practically every block. And an all-night Walgreen's right up the street. Location -- close to many picturesque neighborhoods, including Nob Hill, Chinatown, North Beach, and even Fisherman's Wharf. View: great views from upper floors and the 36th floor hotel restaurant/bar facing the bay. Concierge: Excellent service from the concierge staff. Negatives: Rooms -- lobby areas are attractive, but the rooms are smallish, the furniture worn, and everything is in need of an upgrade. Beds -- we had to request a bedboard for our too-soft pilow-top mattress, and a blanket for underneath the bottom sheet to prevent the sheet from coming off the bed at night. Housekeeping -- rooms are not well maintained; carpets are old and stained; the bathtub sported a layer of ground-in black scum. Food: the hotel food was really pretty bad; nearby restaurants tended to be pricey and the food was only so-so.\n\nReview 16:\nReaction here is a crap hole. Needs totally gutted. Grubby carpets grubby lifts. Room a bit better but small. Accessible room had no spy hole at wheelchair height. Shower would work when I used it. Lots of better hotels nearby. Wifi that you have to pay for gave me dial up speeds. No water in room and empty fridge.\n\nReview 17:\nThis hotel is exhausted. The rooms are dirty, everyhting is old and is desperately in need of an extensive upgrade. Only the Concierge was good.\n\nReview 18:\nStayed on 20th floor overlooking Union Square. Great views from dining room and fitness center. Great fitness center! Would stay there on my next visit to SF.\n\nReview 19:\nI was somewhat disappointed by this place, worst of all was the noise, and more specifically the creaking in the walls! On my first night I called the front desk to complain about what I can only describe as the sound of creaking timbers in the wall. They told me it was the wind and the building is having some sort of earthquake work going on. Only way they could help was to move to the 3rd floor where it wasn't so \"creaky\" but then I'd hear the traffic! The room was nicely decorated in typical Hyatt style, but the TV was fuzzy (and no one could fix it) and the toilet slow to flush (again no one could fix this!). Although when I called about the TV and toilet they where very quick to send someone up. Best thing about this place was the bar on the 36th floor where the view was stunning. The crowd is older, okay geriatric, but it's a great view at Sunset and the drinks are top notch. Overall it was okay, but I wont go out of my way to stay there again.\n\nReview 20:\nOne star because I have to, dedicated to the staff at the Grandviews lounge who are polite and friendly and gave somewhat of a Hyatt style service. The reason for the bad review is the same as other Yelpers: paper thin walls. Last night (yes, NYE no less) the four of us returned to my friend's hotel room after the bars has shut down for a little sparkling wine and to chat. Even just having a discussion at a normal level (no whooping, hollering, loud laughter) was enough to have someone banging on the door and security showing up to tell us to be quiet! Not Hyatt quality, certainly not Grand Hyatt level. Don't stay here unless you plan on whispering past midnight...\n\nReview 21:\nWe stayed here for two nights. Everyone from the front desk to the balers to the concierge were incredibly helpful. The highlight of our stay was the breakfast buffet both mornings. The selection of food items was magnificent and the taste exceptional! However, it was the service we received from our waiter Danny that made the time special. He waited on us the first morning and was especially attentive. Danny asked us how long we were staying so he knew when we arrived the next morning that we were anxious to get to Yosemite. He made sure that our food arrived quickly as well as providing to go cups for our coffee! Since we were traveling with our three boys, I booked connecting rooms for a FANTASTIC price. It was heaven having the extra space. If only there was free wi fi as well.\n\nReview 22:\nTrip Advisor was very helpful.... we went with this hotel not because of TripA's review but because we got a really great price (with Priceline $75.00)...the bad part was the parking rate $w/tax was $49.00 a night! ,Still..was a great deal, close to Chinatown and beautiful views from the room...Lobby a bit boring, but the staff was friendly and offered great restaurant ideas....\n\nReview 23:\nAttended course held at Grand Hyatt. Rooms were handsome and well-planned (with lots of guest friendly details) . Beds and pillows were very comfortable. Restaurant had wonderful view. Food was good. Location was great for shopping and site-seeing. Staff was very professional and courteous. Concierge was very helpful. Thoroughly enjoyed stay. Starbucks across the street is added bonus. Some ongoing construction in lobby.\n\nReview 24:\nThe service at this hotel is performed graciously and precisely. The reservation staff went out of their way to make sure we were registered for their points program as they currently had a special promotion going on. All other personnel was firendly, gracious and expedient. The room was tastefully done,beds very combortable,temperature easily adjusted. The only comment might be that the hotel needs to upgrade to flat screen tvs in the rooms. Currently the outside facade is being rennovated and I believe there are plans to rennovate on parts of the inside.. Location is very cental on Union Square and very easy to start walking trips around San Francisco. Disliked the room tvs. Enjoyed the top floor dining room particularly the continental breakfast buffet and great view.\n\nReview 25:\nStayed at this hotel for our first year wedding anniversary. IT IS WAY OVER PRICED!! But the thing that pushed it over was the fact that we were overcharged for our stay, not once... BUT TWICE!!! Unacceptable if you ask me. Upon check-out we received our bill which charged us for an extra night that we did not stay, we approached the front desk who did take the charge off, but without apology. Now, more than 3 weeks later after staying in this hotel, a new charge appeared on my credit card for an additional $1200!!! How can you make a charge 3 weeks after checkout for $1200? We are extremeley upset by this and every time we call we are told that the \"accounting staff\" are all out of town for the holidays. I wish I could take back time and never have stayed here!\n\nReview 26:\nHorrible Check in experience. An out dated property with dirty carpets and poorly appointed rooms. Breatfast buffet was not good. No room service after midnight. Expensive considering the negatives above. Location is the only saving grace. Hyatt....time to remodel!\n\nReview 27:\nWe thougt we could not go wrong with the Grand Hyatt. Boy we were so wrong. We were given a room whose walls are so thin that we could hear every piece of conversation that was coming from the next room. We asked the front desk for a room move and the guest service agent told us nothing is available and to check back the next day. They made no attempt to assist us. The next day, I attempt to room move again but the guest service agent was again reluctant to assist us. She only room move us after I threaten to check out. There's mildew in the bathrooms for both rooms, cracked caulking and the lights don't work. On my last night, I was trying to retrieve my package from the Front desk. The guest service agent told me that he doesn't know where it is becuase it is not part of his job and to wait for the bellman to assist me. He would rather I wait 10 mins while he is sipping his starbucks coffee and talking to his fellow colleagues rather than making an effort to look for my package.\n\nReview 28:\nSpent three nights at the GH during Labor Day Weekend. The location was perfect for shopping, but the rooms were very disappointing. The room my husband and I stayed in was dusty and dirty. There was hair on the bathroom floor, the toilet seat was sticky, and there were nasty stains on the mattress dust ruffles of our room and our kids' room. A member of housekeeping vacuumed the outside hallway every morning at 8:00 a.m., which I felt was more to awaken us rather than to vacuum up dirt. I admit I am very clean and notice every detail, but I consider this unacceptable for a 4-star hotel.\n\nReview 29:\nWe booked two rooms through priceline.com and got a good rate under a hundred dollars. When the other guest was not able to arrive until two days into the reservation i spoke with a Hyatt representative to make sure his room would not be canceled, understanding that we would still be paying for the unused nights. Again upon checking in i confirmed that the second room was still being held for his late arrival. Sure enough, when he arrived he was informed that his room had been canceled. The staff acknowledged that there was a note on the reservation saying to make sure it was not canceled, but nonetheless said there was nothing they could do. The front desk staff was rude and not at all helpful. It was embarrassing for me, and certainly for the hotel. This is a mediocre hotel, not a dump certainly, but there are many more comfortable hotels in the same part of town which are cheaper, and will undoubtedly treat you better. Needless to say, we will never stay in this hotel again, not in a city liek San Francisco with so many more civilized options.\n\nReview 30:\nLocation is excellent and the views from the Grandview Restaurant and Lounge are breathtaking. The recent renovation is well done- love the remote control windowshade and the babybath size sink. We were on a lower floor- room 606 and unlike other reviewers weren't bothered by noise of neighbors and fully expect to hear city noises in a city. Prices in the Grandview lounge are relatively reasonable for a bar menu that equates to lunch-size portions. Wish that there were a couple more eating options like a coffee/breakfast/snack bar. Also there aren't any vending machines in the hotel, so hard to grab a bottle of water or a soft drink before setting out for a day of sightseeing.\n\nReview 31:\nI've stay here three times in the last month. Two out of the three times upon check-in I was informed that they were \"overbooked\" and asked whether I wanted a double bed room, a room with a pull-out bed, or a smoking king room. The double bed room has no work desk, and this past time I was stuck in a smoking king room. That's right, people still smoke. And I could tell. Horrible experience. Oh, and by the way, the furnishings are dated. Looked nice in 1990, I'm sure. But not today when flat screens and such are commonplace at competing hotels.\n\nReview 32:\nStayed 3 nights for work. Staff could not have been nicer or more helpful. (ex - called to get # for aiport shuttle - they offered to book it for me). My room was nice and bed was comfortable. Nice touch was little reading lights hooked to side of the bed - this was great since I spent most of my trip reading documents in my room (try to contain your jealousy over my exciting trip). My only complaint is same as a couple others - the lobby is currently under construction and it is NOISY! I was only on the 7th floor - may get better as you go up. But the construction started early and went on pretty late. Also, I am guessing due to construction there weren't any real quiet places to meet and talk with co-workers which would have been nice. That said - this was one of my better stays in SF. Also - although it is pretty pricey - the view from the restaurant/bar at the top is spectacular. Treat yourself to a cocktail at a table by the window.\n\nReview 33:\nWe stayed at the Hyatt while we were attending a conference in San Francisco. We liked the location in Union Square, near to where we wanted to be. The rooms were also very nice and the staff was good.\n\nReview 34:\nWe had not stayed here for a number of years. The hotel has just gone through a renovations. Our room was clean with a great view. All new items in the guest rooms and very comfortable beds. Had dinner first night in Grand View Restaurant on 36th floor. It was fantastic and Frank our waiter was wonderful as well as the Assistant Restaurant Manager. All the staff we encountered were extremely friendly and had a genuine desire to help you. Stay here you cannot go wrong.\n\nReview 35:\nThe parking is a bit expensive at $41 for valet parking, but I guess that's what you get when you travel to a big city. The hotel is in a great location with plenty of transportation options, so a car is not really necessary and I would not rent one on my next visit to San Francisco. Grandviews Lounge is a great place to have your first cocktail of the night offering great views of the entire city. This hotels concierge staff has got to be the best in the city, they arranged a wonderful day trip for us to the Wine Country that we absolutely loved.\n\nReview 36:\nGreat location, union square!!! Walking distance to all of the downtown sites like chinatown, market st and ect. The hotel is updated, clean and great service. My first choice for San Francisco!! !\n\nReview 37:\nWhen coming to San Francisco on vacation, Union Square is the place to be. The Grand Hyatt is less than one block from Union Square and I got a room for $80 on Priceline. The service was very good and we found the concierge to be very helpful. The rooms were nothing special unless you pay a premium to get a high floor. The top floor bar has incredible views.\n\nReview 38:\nHad a pleasant stay at the Grand Hyatt San Francisco. Was in town for the Nike Women's Marathon and this hotel is steps away from Union Square. Upon check-in, I was offered a room on a high floor with stunning views of the bay, but unfortunately, the room was next to an ice machine. I am sensitive to noise, so reluctantly I asked if I could be switched to another room. Fortunately, they were able to offer a similar room on a high floor with a great city/partial bay view, and the staff member made an extra effort to show me access to an unbostructed view of the city and the bay. Nice touch. Room is not large, but this being a business hotel, layout is practical and convenient. Had access to the Regency Lounge and this premium amenity is a nice luxury! Full breakfast buffet in the mornings, dessert pastries in the evenings, plenty of beverage options, honor bar for wine and liquor, all while enjoying gorgeous views of the city. A pleasant stay overall. Would consider coming back here again.\n\nReview 39:\nImagine a panoramic view of San Francisco from the 36th Floor of this Grand Hyatt hotel. Add a club atmosphere, intimate bar and grill with yummy burgers and refeshing wine; Dining on the same floor includes a separate dining room for breakfast brunch, lunch and full menu dinner. Attentive and polite servers put you at ease. Located near great shopping, this hotel has our vote for return visits. Enjoy!\n\nReview 40:\nWhen an out of town guest tells the front desk that they did not sleep well because of certain situations in the room, the response should not be \" wear earplugs\" the staff not only represents the entire hyatt brand but also the city they are in. Grand hyatt San Francisco did a POOR job of representing the hyatt name and the city of San Francisco. Any guest who tells a hotel staff that they have a problem should be addressed \" how can I make your stay more comfortable\" or \" I'm sorry you had a problem let me see what we can do for you\" Not met with a Rude response. I, my co-workers, company, Family and Friends will no longer consider hyatt hotels as a viable choice of stay.\n\nReview 41:\nThis is a lovely hotel and would receive my recommendation to friends and family were it not for the bed bug bites my husband received staying there. On the second day of our stay, my husband noticed red welts on his arm. We reported the bites to the hotel staff and were moved to a new room. My husband spoke with a manager and maintenance man who inspected our old room. They claimed no evidence of a problem. I suppose my husband's bites weren't weighed as evidence. As a precaution against bringing pests home, we disposed of all the luggage and clothes we had brought into the room. I hope the hotel takes our report seriously and treats the room, but with the plethora of hotels available in San Francisco I would recommend staying elsewhere.\n\nReview 42:\nAs a Hyatt Platinum member I stay at many Hyatt properties (as well as many other hotels). This was my first visit to this property - and likely my last. After a delayed check-in, seemingly caused by not enough desk personnel, I got to my room. The carpet was worn (poorly repaired) and soiled. The furnishing were very worn - and clearly not up to Hyatt standards. When I shared my complaint the hotel staff that responded were concerned and seemed to understand the problem. I was told that there would be a complete renovation of the hotel in the next six months. So, check if you're considering this property to see if the renovations have been completed. If not, stay elsewhere.\n\nReview 43:\nHighly recommend this hotel for a San Fransisco Stay. Great location for shopping, restaurants and site seeing. Our room was newly renovated and very clean. All of the staff from the Valet to the Housekeeping Staff was very helpful.\n\nReview 44:\nMy family recently stayed here for 3 nights. It was a great location, which is why we chose it. We were happy enough with the renovated room and amenities that the hotel had to offer. The staff were also very helpful. This isn't top notch luxury, it's not a huge room, and the lobby is still undergoing renos, but overall it was a good stay. As my title says, the location is great, close to Chinatown and Union Square. For us, this was key to our weekend.\n\nReview 45:\nWe stayed at the Grand Hyatt San Francisco after leaving an unacceptable \"landmark\" Union Square hotel one night into our trip. The Grand Hyatt desk staff was incredibly accomodating to find a room for the balance of our vacation. We stayed on the 29th floor overlooking the city and the bay. The bellman told us the room was very recently updated. The linens and pillow-top mattress were very nice! Everything was very clean and the view was just incredible. All the staff we met were very friendly and helpful: doorman, front desk, bell services and concierge. The location of this hotel is very convenient to Union Square, China Town, shopping and theaters. As with any of the hotels in this area, you should request an upper level room, at a slight cost premium, if you want a better view and less street noise.\n\nReview 46:\nFairly typical Hyatt, located near Union Square with all of its great shopping, access to cable cars, Chinatown, etc. Small rooms at the Hyatt, but very efficient front lobby staff (valet parking and bell boys are slow and surly--they like the business types best and it shows).\n\nReview 47:\nStaying in Grand Hyatt for business 2nd year in a row. Renovated rooms are just great, as well as the service and location of the hotel. The only complain is regarding hotel wi-fi. It's an absolute disaster. Even though you normally have to pay for it (except the conference packages where it's already included), it just doesn't worth any money at all - I would even say that Hyatt has to pay those guests who preferred their Internet as the stress is guaranteed. Me and my colleagues had to go to the Starbucks across the street or to some Hyatt public area where we could still catch Starbucks' wi-fi. How crazy is that considering the fact you paid for the opportunity to work/surf from your room?.. Guys, do something with it - it's a total shame.\n\nReview 48:\nWe stayed at the Hyatt on November 13 2004. The check-in was quick and the staff friendly. We had a room on the 23rd floor. Nice view and it was great to be able to open the slider and get some fresh air. Of course with the door open we could hear the loud protests of the locked-out union workers. We parked at the garage across the street and didn't go in and out so \"only\" paid $24.00. We found an almond on the floor and my son found a bottle of juice under one bed and a small pile of crumbs under the corner of the other bed. The paint on the bathroom door was peeling and there was mildew in the shower. I was amazed that such a nice hotel would provide a coffee maker but charge for the actual coffee! The location was great and we had a discount but I will shop around for my next trip to San Francisco.\n\nReview 49:\nAs a Hyatt Gold Passport Diamond member and having stayed at many Hyatts around the world I was surprised to see this hotel classified as a Grand Hyatt. The room is worse than many Hyatt Regencys elsewhere in the world. Example, the blanket is a thin polyester military style blanket. In this day and age when almost every nice hotel has upgraded to duvets and down comforters (even some Four Points by Sheraton! ), I find this truly disappointing. The room is small, not well cleaned, and in need of an update. Bathroom is small with no separate shower and a very small tub The service is also quite lacking to be qualified as a Grand Hyatt. It took housekeeping 30 mintes to bring me a laundry bag. The best part about this hotel is its location, right by Union square, close to shopping and BART. Of course this means with the poorly insulated windows I could hear every car and police sirens even on the 33rd floor. Try the Park Hyatt if you don't have to walk to Union Square shops. It is a much better hotel.\n\nReview 50:\nJust my thoughts: The hotel was ok, not too great for being a Hyatt. -Valet parking is $50 overnight, and you have to wait for max 1/2 hour for your car to arrive. -The bar on the 36th floor closes at 1 pm, but stops serving food at 12. -There isnt a fan in the bathroom so the mirrors steam up on the other hand... -there was hot water -the beds were really comfy -prime spot..peferct for walking everywhere Other than that it was ok, your not really in the hotel too much so I can't complain. I just thought it would be better since its a Hyatt...\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31952, "query_start_index": 31954, "query_end_index": 31954, "truncation_seperator": "... 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{"id": "2515796", "pid": "2515796", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe stayed at the Excalibur Hotel the weekend before Thanksgiving. The room was not that modern but was very clean. The bathroom was much larger than usual budget hotels and had a real shower with a shower door. We stayed in tower 1 which had a great view of the strip but we could hear traffic noise at night. I can't recall ever hearing traffic noise in our room at any other strip hotel. We ate the $5 dinner special at the Sherwood Forest Cafe and it was great! The new Sports Book is as good as any on the strip. I would pass on the buffet as it was average at best. You can walk or take the free monorail to the Luxor next door for a really, really good buffet for just a dollar or two more at most meals. I would definitely stay there again!\n\nReview 2:\nWe stayed at the Excalibur for our honeymoon. It was the first trip to Vegas for both of us, and we really didn't know what to expect. The hotel was great...yeah it's older than some on the Strip, but our room was clean, the bed comfortable, and the bathroom was huge!! The hotel staff that we did deal with were very friendly and helpful. If we had any complaints, it would have to be the timeshare people....they are relentless!! Stay away from them...don't make eye contact if you can help it. The food court was handy, and we did eat at the buffet a few times and enjoyed the food. All in all, we enjoyed our stay and would definitely stay here again.\n\nReview 3:\nI read the most recent reviews and I was nervous. I had no need to worry. A group of 3 ladies were there and we had no problem! Room was big...got a free upgrade, people were pleasant and room was clean. It is not fancy..it does not present itself as fancy. It is a reasonably affordable hotel with casual gambling, cheap food and terrific location. If you want class and elegance..you need to pay for it!\n\nReview 4:\nIt's 99% Casino, 1% hotel. Unnecessary resort charges and the employees are unhelpful.\n\nReview 5:\nThis place wasn't my first choice but the only one available for this particular trip. I figured it was part of the Mlife brand, so it should be OK. I booked on Hotels.com and was promptly treated like a second class citizen. My room backed up to the elevator shaft so all night long I got the woosh and rattle sounds of the 7 elevators running up and down the shafts. The solution - ask for a new room - sorry, you are prepaid. Turn on the air conditioner to low to drown out the sound - well, castles are drafty, but low was like being in a wind tunnel. Needless to say I didn't sleep at all while there. The food service was typical vegas, crappy and overpriced and the only Starbucks had a line a mile long - shouldn't that be a hint to the hotel?\n\nReview 6:\nThis hotel needs updated carpet ASAP. Rooms are dated, no mini-bar, Formica on bathroom's counter tops and Good LORD, how about some soap and shampoo (that's like Hotels 101). Pay $13 for a frozen drink at the pool that tastes terrible. Waitresses are nice but almost senior citizens for Las Vegas Standards. I guess if you are a college student just looking to get drunk and don\u2019t care much about accommodations then this hotel is OK. The players\u2019 club sucks (might as well not give any points at all). The outside looks good but the busy inside is just dirty and dingy looking.\n\nReview 7:\nI traveled to Vegas alone in December for a 4 day get away and stayed at Excalibur for a really great price. The goal of my trip was to relax and just let anything happen, and Excalibur allowed me to do so. I had a fantastic room, which was probably only fantastic to me because it had a terrible view, but since I was there to get away from it all, I didn't mind one bit that I couldn't see the outside world. Its in a very convenient location to practically everything I wanted to see and do. Room service and housekeeping were quick and efficient. Everything I needed I was able to get and the casino and hotel staff was very friendly. I will definitely be staying at Excalibur again and highly recommend a visit!\n\nReview 8:\nI stayed at Excalibur the weekend before Christmas with my wife and kids, it was a small staycation since we live 60 miles away. I was shocked at the highly suggestive atmosphere of this formerly kid-friendly hotel-casino. Male strippers were dressed as Santa's helper and set up by the front entrance, with open shirts, offering people the opportunity to have their picture taken with them on Santa's sleigh. Meanwhile a female exotic dancer was dressed in a skimpy Christmas outfit on a table nearby. I am far from a prude. But seriously, this used to be the top place, along with Circus Circus, for families to visit. It still has an elaborae midway and Spongebob ride. But it isn't appropriate at all for kids. Also the place was dusty, I had a little fun writing Clean Me on a table in the hallway that hadn't been dusted in what must have been weeks. I will say that the buffet was better than I remember it as being a long time ago, above average or even better.\n\nReview 9:\nBooked reservations on line, last minute deal. Arrived in Vegas on Wednesday and booked room until Sunday. Great rate on Wed & Thur, only $69. Then came Fri & Sat. OUCH!! $219 and $269!! I was fine with that, the rates averaged itself out for the 4 days. Well after seeing our room, which I requested a king bed, and we get 2 queen beds, There was no way I was paying over $69 bucks for this room. Just by looking at the beds you could see their slope, the room was not anything that you would ever give compliments to. I called around to other hotels and we changed to the Paris for the same price, and our room was amazing. 20 million times better! I do not recommend this hotel at all, especially if you are paying more than $69 buckeroos!\n\nReview 10:\nFirst got a room in Tower 1 (standard room) but the room was horrific. It was dirty, the toilet didn't work well and the rug was disgusting. After a couple of hours in that we room we went to the desk and upgraded to a Widescreen Room in Tower 2. That room was atleast clean and modern. The only two things that irritated us in that room was that the AC was so loud that you could barely sleep. Also the bathroom wasn't in the best shape. The casino and restaurants were alright even though the choices were few and the breakfast options even fewer. But you're only a three minute walk away from New York New York where the dining options are superior. But the worst thing with the hotel were the timeshare idiots whom tried to lure people to buy timeshare condos everytime you passed by. During our three day visit we probably got disturbed every single time we got out of our rooms. And these salesmen claim they work for the hotel and just want to give you free tickets to shows but then you end up getting harrassed for 30 minutes.\n\nReview 11:\nWe reviewed Tripadvisor and it said this is a children-friendly place so we booked for a deluxe room at 69 a night. The moment we checked in, it was not a pleasant experience, parking is difficult to get to, reception desk is not friendly. everywhere in hotel smells including the non smoking rooms. ROOM: I wonder if it can be called hotel; no refrigerator, no coffee, no newspaper service, the in-room clock is broken. WiFi is super slow and most of the time it does not work, and engineering could not figure out why. Despite the peak travele season, hotel CLOSED off the big pool. the small pool got sand in the bottom. DO not stay there. Pay a few more $ and stay in Aria for 79 a night or Hilton.\n\nReview 12:\nOur second time to stay here in last five years. Still got a good deal \u00a3150 for 5 nights. Rooms are very spacious with two queen size beds and plenty of room to walk about. We were on 11th floor so had a great view of the Strip especially at night when pretty lights came on. Casino was awesome too. Endless fruit machines and roulette tables etc. Plus some nice bars too. We saw the pool but didn't use it even though it was quite hot when we were there.Location was good too Excalibur is near the top of the strip so all other Hotels including MGM, Luxor and New York New York are very close. The buffetts here in Vegas are awesome just endless rows of food for a very reasonable price.\n\nReview 13:\nI stayed at the Excalibur from 12 \u2013 22 April this year and LOVED it! I got upgraded at check in to a widescreen room, which was really well decorated with comfy beds and huge flatscreen tv! I cannot fault my stay, staff were excellent and the only annoyance was the knights from the round table trying to get you to have a photo with them! I went to most of the bars here, and they were all great, Dicks especially \u2013 I\u2019ll never watch Grease in the same way again! The refillable cocktails were also great. I honestly cant see why anyone would want to pay more in Vegas, it was brilliant! Cant wait to go back to my castle!\n\nReview 14:\nStayed at the hotel with a friend. After a 6 hour flight I wanted to be wow'd by the grandeur of the hotel but I was thoroughly disappointed! From the outside it's beautiful but once inside what a disappointment. The check-in area was not inviting. Everything in the lobby area looked so outdated! The rooms definitely need a makeover; completely outdated. None of the furniture matched in the room, I mean NONE! There was no coffee maker, no microwave ; it was the pits. The halls did not look vacummed, the elevator doors were dirty; I would NOT stay there again! Oh, and the people in the lobby chasing you down to book a time share; what a freakin' annoyance! Had a decent view and had a good time with my friend but all in all I did not like the hotel. Do not stay at the Excalibur unless you want to stay in a 1 star hotel! ~Disappointed New Yorker\n\nReview 15:\npoor hotel looked very dull and dingy compared to the rest, location is ok so if you not bothard about the look then the price is great. I would pay that bit extra and stay at the luxor next time although will not visit vegas again its abit been there now nothing to see after you been there a couple of days.\n\nReview 16:\nMy husband and I stayed at Excalibur from Nov 12- 18 and were very disappointed. The hotel was dirty, smokey and the staff were rude to say the least. After standing in line for 20 minutes to check in We were notified that they did not have our reserved room available - we were told our reservation was merely a request and did not guarentee us a room. The rooms are outdated and rough looking, we were given a room that was dirty and the blinds were broken, also housekeeping rarely emptied the trash. The constant harrasment by the \"concierge\" people only added to my distaste for the hotel. The bartenders were rude and cocktail waitresses rarely came around, the added hidden fees were another unpleaseant surprise. The only positive about this hotel is the location. I understand this is not a high end hotel but no one should ever be treated this poorly when traveling - save yourself the headache and stay @ another hotel. We wish we had.\n\nReview 17:\ngood stip location across from mgm, ny,ny, tropicana, and luxor! best buffet value on strip! small average rooms, two nice pools with water slide for kids, air conditioner was a little noisy and no in-room-safe. for $45/night i got a room plus 2 for 1 buffet, spa, and show tix! while the rooms are not as nice as mgm and other properties, they are clean and perfect for anyone seeking a bargin on the strip! overall service was good, check in/out was quick and easy, room service arrived with coffee in the morning in about 4 minutes!\n\nReview 18:\nI attempted to stay in this hotel (at the request of a client). I was barely able to walk through the putrid smoke laden casino to the registration desk I was coughing so much! I tried to wait in line for check in to tell them to cancel my room. I figured If the casino smelled this gawd awful the rooms wouldn't be far behind, and as I was still recovering from a mild case of bronchitis I wasn't going to chance it. I couldn't wait in the line, I had to get to some fresh air. When I finally got to a nice clean Marriott I had to wash my clothes, and I was only in the place about 10 minutes tops. I stayed there once about 10 years ago, and it was horrible then too, I will never set foot on the premises again. Took a solid day for the coughing to subside...\n\nReview 19:\nWe stayed here for three nights. It has a great location. However, my entire family walked away sick at check out! On our last morning before check out my husband noticed a huge circle of mold on the ceiling!!! We took pictures and alerted the front desk. They called security and we made a report. They didn't offer us a reduced bill upon check out, they haven't called to check up and make sure we are okay, in fact noone has called me at all! They also haven't made any steps to insure our return! Don't get me wrong I don't look for hand outs or cheap everything, but the fact that myself, my husband, and my two year son all walked away with sinus infections and head colds upset me pretty bad!! We even had trouble breathing! It's been almost a week and I\"m still trying to get rid of my headache and sinus infection! Wasn't impressed with how it was handled! I definitely will be going somewhere else the next time we go to Vegas!\n\nReview 20:\nI went with a group of friends and stayed at this hotel. We reserved in the new tower which not cheap. Upon entering our room there was a real strong smell of vinegar. Our bathroom floor was sticky and the toilet was not clean. It was disgusting. I called housekeeping and the supervisor came in with a cleaning lady and she was surprised on the smell and the dirty bathroom with crapon the rim of the toilet. Just thinking about it makes me want to get sick. I complained to the manager and she credit about $70.00 Even with the credit still having to pay almost $100.00 was not worth the stay. Stay away!! !\n\nReview 21:\nMy wife and I stayed from May 16 till the 21, and had a very positive expierence. Yhe check in was a little depressing-we were given a room that was not made up by house keeping. But after a quick trip back to the reception desk, we were given a new room, and our upgrade to tower 2 was free. I would definatley suggest tower 2 rooms- they are spacious and clean and easy to get to. Last year we stayed in the Luxor, a cool place to be in, but it seemed like we had to walk for miles to get back to our room. I found that Excalibur was far more pleasing than Luxor. As for the food, the price was great, and there was always something that was appealing. Vegas has so many great places to eat, and we found that we ate at other casinos often. The Pool area was great as well! I enjoyed the Excalibur, and would go back again.\n\nReview 22:\nThis is a cheap place, so expect what you can expect at a cheap casino. My advice pay a little more and stay at Monte Carlo, the rooms are smelly, the restroom is smelly and bad like motel 6.\n\nReview 23:\nLove love love this hotel, hotel room was beauitful, locotion was fabulous and staff were very helpful.\n\nReview 24:\nThe sink would not drain. The housekeeping would wipe out with a towel. The toilet tank cover would not fit properly. The shower would hold water so you were standing in the backed up mess. The smoke came tn the room from the airconditioner-heater. The casino and card tables were so smoke-filled you had trouble breathing. I am so glad I never spent any time playing. Too bad I have to write this review. Never again to stay in the EXCALIBUR... @11114 room # Lawrence\n\nReview 25:\nWhen you get there if someone approaches you and is too friendly walk away, it's for timeshares, unless your interested... We Stayed at the Excalibur mostly for the 1/2 price medieval dinner theater tickets, but it turned out to be a great place. We arrived at 10am and were worried about checking in, i called ahead and asked if they would hold our stuff, they said sure. When we arrived they checked us in right away and so we were ready to hit Vegas by 11. They have a buffet that is decent, not the best but you don't go to Vegas to eat healthy, we got the $25 eat all day deal one of the days and it was worth it, you get a wristband and you don't have to wait in line (and the line can be nuts) you can visit as many times as you want, highly recommended. The only thing that sucked was the best part of the pool was blocked off, so the rest of the pool was quite busy\n\nReview 26:\nI have been to Vegas once before this trip with a friend, this time I was going with my fiance and wanted to try a different hotel. The Excalibur seemed like a cool hotel and the pictures online looked really good. This was not the case, the rooms are old and in poor condition. This would not be a huge problem considering you only sleep in them, but the rudenness of the staff was enough for me to never want to step foot in there again. We had several issues with the plumbing in the room and instead of help we got nothing but headaches from the staff. And at every corner someone new asked me if I wanted \"free\" show tickets .. but wait I wasn't 30 so no no we cant help you, but they would ask again and again and again. Definatly not a nice place to say, and I would rather pay the extra for better quality and service.\n\nReview 27:\nThe rooms are big and the hotel is right on the strip, within walking distance of most of the hotels....that's about as far as the good points go. This hotel is very out of date, needs a complete refurb! The room we had wasn't clean, there were pubic hairs all over the side around the sink area in the bathroom, also the shower was awful, it was like someone dribbling on me. The hotel is very cheap and you do get what you pay for....personally I would pay a bit extra next time and stay at Ceasers Palace. If you're looking for a few cheap nights and somewhere to crash on a drunken weekend it's perfect but if you want a bit more i'd pay the extra and go elsewhere.\n\nReview 28:\nGreat value, a lively (if small gaming floor), and a superb location combined to make this a steal. While everything is far from perfect (elevator issues and an older look to the rooms) thbgaming floor had low limits and fun youn people all night. Our room was larger and with a nicer tv than that of our friends staying at the MGM. Definetly worthvthe value.\n\nReview 29:\nWe chose the Excalibur for a stay December 25-28. We did not have any problems at check-in but arrived early (11:30 a.m.). As we entered the hotel area we noticed a distinct odor. The odor continued throughout the hotel elevator, halls and room. The room was sparsely furnished and many of the furnishings were very worn. The light in our room appeared to have liquid stains from a leak. The blankets on the bed had holes in them. The bathroom still had hair from previous occupants. Throughout the stay though, the smell bothered us the worst. The casino was average however, there were no free drinks, playing or not. This makes the value not so good if you have to pay $6 per drink. We also ate at the Prime Rib Restaurant (Galahad's) the food was tasty with very large portions but not the best we'd ever had. The cafe there was good for small meals. We would not stay here again.\n\nReview 30:\nI will never return to excalibur again. We had a coupon for one of the games, and we handed them to the cashier and he threw scissors at us telling us we needed to cut out the coupon ourselves. That was actually the only thing he said to us the whole time, we asked a question and he wouldn't answer us..it was just a really weird experience. I have never been treated so rudely. A couple heard my friend and I talking about how rude he was to us and they said the same thing happend to them so we decided to tell the manager. the manager treated us just as rudely as the cashier saying that he didn't understand what the problem was and that we shouldn't complain. Never will I go there again\n\nReview 31:\nAlert to Exaclibur: it's not 1987 anymore! We stayed one night here and found the decor to be really out of date: rust-coloured shag carpet, brutal olive-green curtains, old bathroom fixtures... They could really play up the castle aspect in this hotel, but they don't. We had a problem with 5 big-bodied moths flying around in our room. I've heard of hotels having issues with bed bugs, but moths!? Pretty gross. My husband ran around stomping them and whacking at them before we went to bed. I don't even know how this could happen in a hotel where the hotel windows can't be opened. Anyhow, the buffet is noisy due to food carts rumbling right by you. Needs updating, food=mediocre.\n\nReview 32:\nThe new renovated rooms have very comfy beds. Casino extemely crowded. Slots were hit and miss. Dick's Last resort is a fun place to go if you have a good sense of humor. Food was okay\n\nReview 33:\nwe have stayed here twice now, and both times have felt it has been a great value considering the location and size of the room. We have stayed in the widescreen rooms, the first as a couple with a king size bed, and this trip as a family with two queen beds. Big bathrooms, big widscreen t.v.'s. air worked great thank goodness.Hotel has some cheaper? eating options upstairs (mcdonalds, quiznos, pizza hut, starbucks, etc.) very convenient.\n\nReview 34:\nTimeshare salesmen ambush you when you arrive and trick you into thinking their desk is check-in. Then they bug you every time you come or go from your room. Too crowded with rude pushy people. Very stressful. The rooms do not have coffe or fridges and you have to pay 15 dollars for internet access. I would reccomend Hooters over the Excalibur any day! Made me not want to come back to Vegas.\n\nReview 35:\nThis place needs an update real bad. Great place if you don't mind old looking rooms.\n\nReview 36:\nThe excalibur was amazing, especially for the price. The rooms were beautiful and clean and the beds were comfortable. There was a nice big pool and the casino was great fun. It was also quite central on the strip and we could walk around to all the other casinos and explore. I have nothing bad to say about the excalibur and would definitely reccommend staying here.\n\nReview 37:\nI'm here in the hotel now. this place is a joke upgraded to widescreen room looking at a brick wall nice view. Not. People are rood. The buffet sucks is rather eat out of a trash can gambled 700.00 dealers are absolutly ignorant from that 700 I got 4 dollars in comps stay away from all mgm casinos there a joke here at excalibur there are homeless people sleeping in the hall . And every where u turn they are trying to give free rooms there a joke you can not have a good time .... Fremont street was great will stay at binions next time\n\nReview 38:\nWe stayed in tower II which I must say was better than tower I. We arrived to find an empty champage bottle outside of our jacuzzi deluxe flat screen tv room, that bottle was still there when we left four days later. No shampoo !? Half of the lights in the room didn' t work, our room had the best view though! T he hotel/casino itself is FILTHY, along with the entertainment and it's VERY loud!! security is a joke. Save your money and go elsewhere!\n\nReview 39:\nI have stayed at the Excaliber three times over the past two years. The Excaliber is an older hotel and yes it is in need of updates and repair; but I found the hotel rooms to be clean and the customer service better than some of the other upscale hotels on the strip. You cannot find a better value in a comparably good location in all of Las Vegas!\n\nReview 40:\nFirst time back in 2 years and Excalibur has defiantly improved. We had a standard room with one double bed and the room was perfectly fine. The $32 all day buffet for Excalibur and Luxor is great value considering it lets you come and go from 7am to 10pm and includes unlimited sodas and desserts too. Our room also came with free local and national calls which was handy for booking dinners and shows. There is free internet but it is wired so if you need wifi you will have to go to the 24hr Krispy Kreme upstairs near the buffet for free usage. If, like us you need a little break from the vegas craziness then there is a cinema just across the road where you can catch all the latest movies to chill out for a while. Beware that a taxi ride from the airport to excalibur should be no more than $13, if you get charged any more for no reason than demand to speak to the taxi drivers manager.. Vegas is full of rip off cabbies..\n\nReview 41:\nStayed one night on our way through. Good value for the money the room was your typical chain room...when we were sleeping some one entered our room with a key card and stole all of our cash about $900 mind you there are no chains or dead bolts on the door and door was checked by the 2 of us before bed to be shut and locked and when we woke up it was opened ...best part when we were finally able to get security to come it was 1.5 hrs after we called them...after we wrote statements the security guard surched our room and tried to say we had missed placed it and it was our fault. And after calling risk management who does the investigations we were told they have 30 days to do the investigation..my biggest complaint beciieds getting robbed is that no one seemed to take us seriously. Seven forbid it was worse like we were hurt, killed, or raped\n\nReview 42:\nWe stayed at The Excalibur at the end of our holiday touring around. We hadn't planned to go back to Vegas but did and wanted somewhere cheap to stay and this was the place. We had previously mocked the outside as looking rather cheap. It has obviously been designed to attract families who take their children with them to Vegas. The bars and food outlets were akin to what you would expect in an 18 - 30's resort. That said the pools (4 of them I think) were really nice and there was one area where children were not allowed. In addition our room was great but what I genuinely think made us take a somewhat negative view was that at the start of the trip we had stayed at the MGM. All in we would stay there again but if we did it would be based on price and not necessarily choice.\n\nReview 43:\nThe location is great. Rooms are clean. The down side is it only have shower, don't have bathtub. The sloting machines are fun and lot of penny sloting machine.\n\nReview 44:\nthey have upgrade rooms for extra $'s we didn't see, but the \"standard\" rooms haven't been touched since 1984 and have views of walls\n\nReview 45:\nStayed here by recommendation by friend. Had room with two queen comfortable beds, with husband & 10yo&7yo. Rooms were very clean. Kids loved pool even tho the pool with slide was closed for the 5 days out of 6 we were there - disappointed in that. Las Vegas Casinos/Hotels should really look into \"KIDS CLUB\"... Kings of Tournament Show at Excalibur was great too.\n\nReview 46:\nPlanning a trip to Las Vegas? With so many options on the strip the Excalibur is one to skip. Accomodations were minimal at best. When we arrived the lines for check in were extremely long and slow...observed that guests in wheelchairs were not treated with respect nor consideration. When we arrived in our room to rest after a long day of travel... the smoke detector was beeping every five minutes or so... we called the front desk. We received a very rude response from the person on the other end of the line. They said they would send someone right up...waited for a half hour ...no one showed and the beeping continued. Don't bother paying extra for the rooms with the widescreen television, there are only six tv channels and two are looped Vegas reels. Casino is so smoke packed it is sure to send you outside for fresh air! They say you get two bottles of water each day...they should call it two sips of water in tiny bottles each day! No service, bare minimum....never to return here!\n\nReview 47:\nWe stayed at the castle and the room we got had no view at all..it was our 10 year anniversary. We booked it knowing it was standard room and low cost. I spoke to the front desk and they gave the \"oh well..and will cost you extra expression\" But I must say the House Keeping and Security staff was very friendly and professional. If you guys stay in the CAStle please double check everything from views to a food reviews in the hotel..\n\nReview 48:\nMy wife and I have been staying at the Excalibur since it opened and we were really surprised by all of the bad reviews lately. We have not been to Vegas for two years and we were holding our breath when we arrived not sure what to expect. We stayed in the upgraded flat screen room overloking the pool and could not have been happier. The room was new and perfect and the pool area must be the best in all of vegas. We did not see the older tower so my advice is to stay in the new rooms and your stay will be fine. We had lunch at Dicks and were very happy with the service and food. (We had to cover the eyes of our 5 year old as we left the rest. back into the Casino as there was a naked dancer on a Bar; but this is Vegas nevermind the kids.)\n\nReview 49:\nstayed for 4 nites in a Tower 2 room, clean no frills room. Tower 2 has been reno'd with what seemed like a new bed, carpet, bathroom, nice TV. Avoid buffet. Friendly staff throughout the Hotel. If you are not hung up on high end spots to sleep the EX is alright! If trying off strip restaurants look up the Ghandi Restaurant on Flamingo by Terribles casino. Lunch buffet is $11 and yummy!\n\nReview 50:\nI would never stay here again. The simple fact, really loud music at 9:00am. We were woke up every morning to blarring music from the pool area. After a late night and some drinking that was the last thing we wanted to wake up to. The resturant \"Sherwood Forest\", had terrible wait times, and they were completely understaffed. I felt sorry for the people who worked there.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30023, "query_start_index": 30025, "query_end_index": 30025, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "42%", "inner_docs_start_indices": [176, 935, 1602, 2019, 2117, 2880, 3471, 4199, 5180, 5934, 6982, 7697, 8398, 9033, 9900, 10222, 11181, 11729, 12504, 13454, 14076, 14914, 15118, 15234, 15715, 16602, 17441, 18123, 18495, 19392, 20098, 20796, 20993, 21448, 21855, 21953, 22334, 22886, 23349, 23712, 24656, 25523, 26322, 26495, 26641, 27019, 28028, 28476, 29237, 29639]}
{"id": "618996", "pid": "618996", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here the weekend after Valentines day with my Husband. The location is great for the train station. The hotel was beautiful and the room was very comfortable and luxurious. The staff were very friendly. We ate in the restaurant on the Saturday evening and the food and service was lovely. Had a great stay and would not hesitate to book again.\n\nReview 2:\nI really liked this place. The basic room we were in felt so spacious, the ceilings were like 16 feet high! The bathroom was new and everything felt modern, which I like in Europe. I don't do shabby chic, which can make things hard. But this hotel ticked all my boxes. The corridors were a bit of a rabbit warren, but the place is historical, so it was actually quite a fun aspect. Got a good deal on expedia too, so payed half price wich is great.\n\nReview 3:\nunfortunately my company booked a room in this hotel, i guess because of a lower price than you would pay for a proper 5 star. Privately we visit Amsterdam every two months and stay (depending on budget) at either The Grand or The Amstel....next time im in Amsterdam for business i will pay the price difference myself ;-) The dislikes: -dark and attic like room with a cheap finish, supposedly everybody loves the free minbar but i dislike the lack of quality items in there, like a nice champagne and chocolates... -the very Dutch and unfriendly, unwelcoming staff -the dark and dingy restaurant with poor quality breakfast, scrambled eggs in hot plates etc...brrrrr -location is very noisy and unpleasant views -the hotelbar which is definetely not a 5 star lounge but more a pub -no taxis at hand -front office staff The likes: -the sauna and poolroom are very pretty -the big staircase in the middle of the building will not recommend or return\n\nReview 4:\nThe Grand Hotel Amrath is a stunning art deco building with gorgeous rooms and some brilliant additional perks like a free minibar, Nespresso machine and free wifi. Unfortunately, we were left hanging around in reception for 25 minutes while waiting to check in. During this period I counted that no fewer than six uniformed members of staff utterly ignored us, without even a \"sorry to keep you waiting, we'll be with you shortly\". The staff seemed lacking in warmth and this made an expensive experience seem less than luxurious.\n\nReview 5:\nStayed there for four nights in October. The hotel has three advantages. First, the location is great: across from Centraal Station, within ten minutes from the Dam, and a few minutes from the Nieuwmarkt area. Second, the rooms are great, bed and beddings are very comfy. Third, the staff was very accommodating. When we checked in, we realized that they had given us a room with one king-size bed, instead of two twin beds. In addition, the room was on the first floor with \"city view,\" i.e., facing the road. As such, it was very loud. We requested a change, and were accommodated immediately, this time in a room facing the canal. The new room still had a king-size bed, but the staff brought in an additional single bed. The room was very large by European standards. Would stay there again, except for the noisy, \"city view\" rooms.\n\nReview 6:\nAfter my girlfriend was taken seriously ill whilst on holiday, they tried to charge \u00e2\u201a\u00ac160 for a 5 hour late check out. Forcing her to go and sit in the airport. That is pretty poor service and even worse morals. Avoid this place.\n\nReview 7:\nJust stayed one night but was really impressed by the hotel. The building is fantastic, you must spend some time exploring the staircases, landings and other public areas. The rooms are well appointed with great beds. Free mini bar too! The location is a few hundred meters easy walk from the Central Station and convenient to all Amsterdam attractions. Just one negative though. The breakfast was C25 Euro each and definitely not worth it. Skip breakfast in the hotel and go to one of the nearby cafes.\n\nReview 8:\nselected via BA holidays for our wedding anniversary - my first time to Amsterdam. husband had been several times. Lovely hotel, 5 mins walk from station and great location for central Amsterdam about 10 mins from Dam square and 30 mins walk from the museum district. Lovely room, great service, minibar and wifi included in room price. Breakfast was great, takes some special to make us set an alarm for breakfast but we didn't miss a single one! Would definitely go back again.\n\nReview 9:\nLovely Hotel and atmosphere within. Staff very helpful and friendly. Room good size, mini bar complimentary ( value of which is \u00e2\u201a\u00ac90 at hotel prices). Spa facilities (jacuzzi, sauna, steamroom, fitness machines and pool included) Massage and other treatments at cost. Breakfast very ample. Restaurant and bar menu cost reasonable. Bikes available for hire from hotel to get round Amsterdam easier. Close to station but far enough not to be disturbed, 5 mins walk. Only downfall was our room located close to delivery access for hotel, resulting in a disturbed morning at early o'clock. Definately would go back however.\n\nReview 10:\nI had a brilliant time at the Grand Amrath hotel..My boyfriend and I went for to Amsterdam for 3 days, we selected this hotel for a few reasons: -It was excellent value for money. - It is close to the Centraal station which was important as we were travelling from Schipol airport to Amsterdam by train. -It has a well stocked, free mini bar. When we got there, we were shown our room- it was very luxorious, huge room with a very spacious bathroom and bathrooms/slippers for guests to use. The ceilings of the room were very high, so high infact that we had a remote control to open and shut the curtains! The room was extremely comfy, clean and the maids tidied up for us every day. The staff were very helpful and courteous. This kind of hotel is usually out of my price range so it was amazing to have a 5 star experience. I would love to return to this hotel, I cannot recommend it highly enough- the building itself is beautiful as well :)\n\nReview 11:\nthis is my second review of this hotel as my first was removed, why I don't know I only told the truth of my experience at this hotel. On arrival no doorman to assist with luggage and slow check in. The room was ok with high ceilings and a comfortable bed, the building is unique and oozes history from its previous use as a shipping office. Asked for room service one evening and was told no one was avaliable due to staff cut backs, you do not expect this in a 5 star hotel that says 24 hr room service if you want a 5 star service look elsewhere\n\nReview 12:\nWe stayed in the Amrath before embarking on a river cruise. We wanted a good hotel near the boat and were not disappointed. The Amrath is in a prime location, easily accessable from the central station, trams, RLD, and the rest of town. The hotel is absolutely amazing. Rooms are large, airy, and spotlessly clean. THe staff is friendly and attentive. We arrived in Amsterdam early and our room was ready for check in. We will stay at this hotel again.\n\nReview 13:\nAmtath is great old time facion hotel with new style services.Great sauna and pool facilities.Fantastic consignee service. Very good breakfast. Super big junior suite.A pit expensive, but...\n\nReview 14:\nWe stayed at the Amrath and though it is well located, I cannot find anything good to say about this hotel. We were staying in a superior deluxe room which was tiny and on the ground floor and so noisy- we could barely sleep. Probably the worst service in a 4-star hotel I've had in years. Internet didn't work and supposedly reception is the ones who are to help (they were clueless). Had to call housekeeping for a towel 3 times- and it took 45 minutes. The concierge was very nice, everyone else was relatively unpleasant. And it was expensive too!\n\nReview 15:\nWe stayed at the Amrath prior o a 12-day Baltic tour. The hotel is approximately 200 meters from Cenetal Station. It is near many of the major attractions of Amsterdam. The lobby area is quite small and oldhowever the romms are superb. The mini bar contents are free. I highly recommend it.\n\nReview 16:\nWhat can I say? This hotel left me empty. It is totally atmosphereless and one feels totally alone. Walking through the entrance I felt I had mistakenly arrived at the service entrance. It was a bit of a shock as I am used to staying in 5 star hotels and this certainly was way below my expectation. The staff were friendly but very matter of fact. Didn't have much contact with them during our 4 day stay. What can I say about the massive, utterly appalling interior decoration, room? It was dark and dingy and seriously lacked any sense of luxury. Scruffy bathrobes but no slippers, a trouser press that didn't work, wine but no wine glasses, six hangers for two people and the list goes on. The bathroom was modern and the shower was excellent. The bed was very comfortable. The Nespresso machine and minibar were a good touch to an otherwise depressing room. The spa...definitely not in the 5 star category. Perhaps a \"coffee Shop\" was used during the rating of the hotel! In my opinion the Amrath should not be 5 Star anything.\n\nReview 17:\nGreat hotel in an excellent location. Walking distance to everything. The room was spacious and had great canal view. The bathroom was very modern. The only recommendation I have is more closet space or drawers to store your luggage.\n\nReview 18:\nDamned, such a bad experience !!! Once ! never twice. 1 - Check in : problem with our reservation. A good idea, I brought my printing reservation. It takes a too long time. 2 - At the reception, during the check in details such a noisy vaccum cleaner in the entrance, going and coming members of the hotel staff but nobody with 'a hello for us' or a little smile. 3- The bathroom was dirty, we asked for a cleaning. They did it. The windows were also dirty. 4- We also found a slipper for the last guest under the bed. 5 - The carpet and the walls in the corridor were also dirty ..... May be they fished the five stars in the canal !! !\n\nReview 19:\nAs the partner of lisa_superjambo I am voicing my disgust at the inconsiderate and heartless treatment we have received from the Grand Amrath Hotel. As the volcanic issue in Iceland caused mayhem throughout Europe for Air travel we enquired the day before we were due to leave as to our options as it looked more likely our flight would be cancelled giving us no hope of getting to Amsterdam. We were then told the hotel would not entertain any notion of re-imbursing us, even for the 2nd day of our intended stay despite us contacting them more than 24 hours in advance or what we hoped giving us a 2 week window etc to make alternative travel options to get to amsterdam so we could still honour our booking. The customer service has been nothing short of shocking, 3 emails have been sent and as of this morning we have not even had the courtesy of an automatic email confirming our emails will be responded too. As a young couple who had worked and saved hard to afford the \u00c2\u00a3400 fee it cost us to book at this so called 5* hotel the customer service has been of 0* standard.\n\nReview 20:\nI would have loved to stay at this hotel but they rang me the day before I was due to travel to say they did not have a room for me, although they had e mailed me to confirm in December. They offered me another hotel which they said was 5 star and said I could have the complimentary mini bar. I queried price and was told it would be the same. I agreed because I was at work and worried about having nowhere to stay. When I got home I didn't like the hotel they had offered and the price quoted was more than 70 euros extra. I cancelled the hotel and made other arrangements. I was very annoyed about being 'bumped' I had made the booking over two months before and to be cancelled the day before was very bad management, the alternative hotel did not have a pool so it was not 'like for like'. All in all for a hotel that supposedly prides itself on customer service I was definately short changed.\n\nReview 21:\nThe Amrath Grand Hotel is an excellent hotel with great facilities, good location and excellent staff. We had arrived very early from Canada and they were so accomodating in helping us to our room upon arrival. The pool, sauna, steam room ect. are very nice and are quite a rarity in Amsterdam. Our room was lovely, most beautiful canal view to wake up too and the bed was sooo comfy. The included mini-bar was such a bonus. I am staying here again next year. Can't wait. I almost didn't want to write this review because the more nice things we say about The Amrath the more people may stay there and then it might be sold out when I want a room. LOL. Great hotel all around.\n\nReview 22:\nGreat location to arrive on such a busy day! Close to Centraal Station and was easy to walk through the crowd of people. Wonderful staff and room ammenities.\n\nReview 23:\nStayed with my wife for 3 nights. Easy check in etc. but the place was dead! Good grief we are in Amsterdam, but you would think you were out in the countryside. The bar lacked any buzz and the public areas were dead. We met more people in the lifts than in the bar! If you want quiet and i mean real quiet then this is your spot. This was not for me, there is a certain amount of life needed to make it feel homely and it was not here. Normally we would round off the evening in the bar for a nightcap, but we went to bed at 10-00 every night. Lovely hotel rooms adequate and warm. Free mini bar, if you are sad enough to want to sit in your room and drink. Ticks nearly all the boxes. It must be its location which is fine but theres no passing trade.\n\nReview 24:\nstayed 2 nights in Feb 2010 for the first time, and certainly made a good choice. check in staff very friendly and such a beautiful building kept true to its heritage. we were given an upgrade which made our valentines trip even more special. room could not have been better, my request for flowers in room was met, much appreciation for that. well stocked free minibar replenished daily and Nespresso machine also, very nice touches. some reviews do not consider this hotel to be 5 star, but they must not understand the definition, this hotel certainly meets all 5 star criteria. and if it is your thing the wellness centre with good size pool, saunas, steam room and jacuzzi plus lounging area is especially welcoming during a winter stay in this city. facilities were all first class. one small thing for me, the extract above shower was quite loud/noticable in room, staff inspected and were happy to move us should we wished, but for such a short stay we kept our otherwise perfect first floor room. look forward to returning to this hotel in the future, highly recommend.\n\nReview 25:\nThe building looks somewhat foreboding from the outside but the staff couldn't have offered a warmer welcome. The corridors are indeed warren-like but the rooms are gorgeous with incredibly high ceilings, comfortable beds and good wireless internet connection. It's worth exploring the building and finding the beautiful glass atrium and worth eating in the restaurant too. The bar is light and cheerful and does nice snacks and the location can't be beaten. I can't wait to return!\n\nReview 26:\nI visited Amsterdam with my daughter and nearly 10 year old grandson from April 26-May2. We were very pleased that we were made to feel so welcome at this beautiful hotel. Our original room was too small for the three of us and we were provided with a larger room upon request that was very comfortable. The hotel staff was helpful, gracious and very friendly. The complimentary mini bar is a very nice feature. In addition, the hotel is well located and getting around the city was quite easy. Our vacation was wonderful and we were very happy that we stayed at this lovely hotel.\n\nReview 27:\nBuilding: An interesting and quirky building with a few rough edges but makes a nice change from a standard corporate hotel. Bedroom: Pleasant if not outstanding room, rather smallish and dark but with very comfortable bed. Free minibar a nice touch. Large comfortable bathroom but with broken bathtap so had to use shower. Facilities: Nice leisure area with small pool and saunas/ steam room. Location: Handy for station and also for bars and restaurants. Staff/ service: The check in and check out process was pretty much ruined by one unhelpful, rude member of staff. I don't expect, especially on arriving mid-morning, to be told that there are no twin rooms left and then contradictoraly and brusquely told to stump up an extra \u00e2\u201a\u00ac30 if I wanted one - which I declined to do. The same staff member was disinterested and rude on check out the following day. The booking process was also unsatisfactory - I had to chase a confirmation arrival which did not arrive within the two days stated, and then the booking information was wrong and I had to email back and forth to change it Definitely not the service I expect at a 5-star hotel.\n\nReview 28:\nDelightful Art Deco hotel built by shipping companies as their headquarters. Friendly staff. Marble everywhere in the reception. My room was on the fourth floor (414) facing the quad in the rear, so it was quiet. Room a good size with a lot of toys ie electric blinds! Bathroom large with a bath, separate shower and two sinks. Only problem is no air conditioning. There is air circulation, but it is not climate controlled. It was 34 degrees outside all the time i was there, so it would have been great to have it. It is centrally located (turn left out of the train station and walk 100 yards and you're there. Easy walk to red light area, the Bokk, and main shopping area. trams are near by for the museum quarter (Van Gogh museum was fantastic, but the Rikjsmuseum is still shut for rennovation after 4 years!!) Certainly a very pleasant stay, if slightly muggy.\n\nReview 29:\nWe stayed at the Grand Hotel Amrath over the Bank Holiday weekend in August. It's in a fabulous location (just 5 minutes walk from the Central Station) and is in the most amazing Art Deco building. the staff couldn't be more friendly and helpful (the porter even gave us a little talk on the history of the hotel whilst carrying our bags to our room). We had a superior deluxe room on the 4th floor, which was huge with the most enormous bath and a separate shower cubicle, as well as a free minibar and bathrobes. The \"Wellness\" suite in the basement (gym, pool, sauna, jacuzzi) is a fabulous place to relax after a hard day's sightseeing. the hotel restaurant isn't cheap, but the food was excellent and you couldn't complain about the service either. There are loads of other places to eat, too, if you want something less fancy. We got a fantastic deal on the hotel through Expedia, and would definitely go back!\n\nReview 30:\nThis was definitely the largest room I have ever stayed in while travelling in Europe, with a grand view of the city, an excellent hotel staff, free minibar, and the most comfortable bed I have ever had in a hotel. The halls of this hotel can be a bit confusing as the building wasn't built as a hotel originally, but it is definitely a cool experience every time you venture through the halls...something you can't say about the walk to your room at a regular modern hotel. Internet service was spotty and slow, but that wasn't too important for us. This place was a bit pricey, but definitely worth it for a special occasion.\n\nReview 31:\nin light of the volcano disruption that engulfed Europe my partner and i were unable to travel to amsterdam and stay at the amrath hotel. the hotel did not respond to 2 emails i sent enquiring about how i could rearrange a date for my visit , when i finally phoned them they where unwilling to help me out in anyway. they would not even refund the 2nd night i had booked even though they were given 36 hours notice. the 2 members of staff i spoke to very unfriendly and unsympathetic and i was greatly disappointed at the customer service of this so called 5* hotel...\n\nReview 32:\nI was working in the Hague and spent four wonderful nights at the Hotel Amrath. This hotel is situated in an old marvellous shipping company building, and is a wonderful example of Art Deco. The rooms are well appointed, quiet, high ceilings, wonderfully equipped bathrooms, clean, and of course with the free mini-bars. I found the staff helpful, and the bar and restaurant areas wonderful for lingering. The indoor pool, whirlpool and saunas are a wonderful respite after a day of sight seeing. It indeed deserves the great title as one of the top small European hotels in the world. Do not be misled by the people commenting about the hotel not honouring their \"deposits\". These folks have paid in full for their rooms in advance through a provider such as priceline, and their dispute with the volcano should be with the internet provider, not the hotel. Come and enjoy this pearl in Amsterdam. I will be back there this Fall!\n\nReview 33:\nI stayed at the hotel for 3 nights from the 23rd March, 2012. As a single traveller I found the room to be very spacious, in fact a great deal larger than most single rooms. The up-to-date expresso machine and plentyfull supply of coffee etc was welcome, in fact everything was provided, even down to a brolly for the rain. The bed was clean and comfy, as was the rest of the hotel. All the staff were helpful and friendly and the location was first rate, being only a 5 min walk from the station and a 10 min walk from most of the major sights, yet it was quiet and peaceful in the room. I would certainly recommend this hotel for any length of stay in Amsterdam and would not hesitate to stay there again.\n\nReview 34:\nRooms: Extremely large with fantastic linens and bedding. All the liquor, sodas, water, etc. in the refrigerator are free including the snacks and chocolate. This is a historic hotel but the windows in the room do open. Air conditioning will not give you any \"chill effect\" in your room but will provide ventilation. Restaurant: This room is dimly lit yet very elegant. The breakfast is very pricey, so if you are on a budget or wanting to save money just walk out the front door of the hotel and to the left you will find many options for dutch waffles and bakery items at local eateries. Bar: Now this is the place to be. Well lit and roomy with meals served along with high tea. Bellmen and Conceirge: My 17 year old niece could not keep her eyes off these extremely handsome dutch high school and college grads. They were very eager to help you in every way with your traveling needs with big dutch smiles. Local contact info: Prins Hendrikkade 108 1011 AK Amsterdam, The Netherlands info@amrathamsterdam.com www.amrathamsterdam.com\n\nReview 35:\nMe and my partner had an absolutely perfect stay here. Staff was very helpful and attentive, spa was great and suprprisingy quiet, the room was beautiful and the free minibar (replenished daily) was a nice bonus. The architecture and design of the place is absolutely stunning. The not-lockable frosted glass door to the bathroom might not be to everyone's taste but to us it wasn't a problem. We loved the location as well, quiet but really close to the central station and just on the edge of where all the action is. Comfy beds, impeccable cleaning. We opted for cheaper breakfast than the hotel one, there are plenty of other great places close by.\n\nReview 36:\nThe hotel had a lot of character and history. I had requested a four poster bed which was not available but instead we were upgraded free to a Junior suite. The room was luxurious and massive with high ceilings and large windows overlooking the city. The curtains were remote controlled with the only flaw of occassionally opening/ closing ?from neighbouring rooms. The beds were v comfortable but are 2 twin beds together rather than one. The free mini bar included a variety of drinks and snacks with were replaced daily. The pool/ spa facilities were peaceful.\n\nReview 37:\nReally disgusted with this hotels staff attitude, booked back in January but due to the recent volcano crisis could not get there got in touch with the hotel to see if we could arrange another trip but was told no, i even offered to pay a little more rather than loose all our money \u00c2\u00a3400 they where not interested and very unsympathetic to say the least ! Hope the management of this so called 5 star hotel enjoy there night out with the money they have stolen from us. We worked hard to pay for this SHAME ON YOU!!!!!! !\n\nReview 38:\nBeautiful hotel, unique and classy. The rooms were huge, the complimentary mini bar was a great add, the beds were very comfortable and the room beautifully decorated. The bathrooms were clean, but kind of lacked privacy (only because of the style of bathroom doors, they were frosted/cloudy glass). The location is great and within steps of everything. Internet was fast, the room service was delicious and our stay was overall great.\n\nReview 39:\nWe stayed here for 3 nights recently and enjoyed our stay. The rooms were big and the bed very comnfortable. The concierge was very good at recommending and reserving good places to eat. Breakfast was the typical buffet; nothing outstanding. The only real complaint was that they locked us out of our room twice. The first morning we went for breakfast and returned to our room to find we were locked out. No problem getting it reactivated that time. However, on our last morning after learning that check out was 12 noon we went for a walk, returned at 10.30, and had a taxi picking us up in 15 minutes. Could not, once again, get into our room. The girl on reception insisted on checking us out even though it was only 10.35 and we could not get through to her that we needed to get into our room to get our bags. In the end, we had to ask the concierge to assist us, which he did. It was pretty stressful and it made us feel as if they could not wait for us to leave. However, despite this, we would return, as overall our stay was excellent.\n\nReview 40:\nReceived an upgrade to a deluxe room overlooking the canal, room was excellent, staff very helpful. I judge a good room on the bathroom and this was very good standard. Would recommend and would go back. Location was 5 minutes from the central station but quiet enough not to be disturbed.\n\nReview 41:\nUpsides: location, 5 mins to centraal stn and bars/restaurants on Zeedijk. Free mini-bar stocked with branded gin, vodka, whiskey, brandy, nuts and chocolate. Comfy beds but pillows too soft for us. large rooms with high ceilings, large bathroom with a bath big enough for two and powerful shower. Clean small pool area, good sauna. Many food options nearby but had room service once which was ok. Hotel encourages feedback and there is a strong emphasis on good service. Downsides: gym is is desperate need of updating, machinery is old and limited. For example, bike is missing straps on the pedals and the belt on the running machine slips. Machines need to be replaced and extra free-weights should be provided (smaller weights 1kg, 2kg 5kg etc). Charge for room service is E7.50 which almost doubled the cost of the salad I ordered.\n\nReview 42:\nStayed at Amrath, Amsterdam end of January, early February 2012. Easy walk from train station even with luggage and in light snow! The building and architecture are beautiful, inside, not what one would expect to see as a hotel. But, one must remember the history of this building, as it was once a great shipping house! Staff were great, the breakfast room a little chilly, so bring your scarf or sweater. Room so very comfortable with free mini bar stocked day and night. Concierge very accomodating and will supply you with printed history of building, which I found very enlightening. Make sure you get a room overlooking the canal! Great prices and location.\n\nReview 43:\nThis is my second stay at this hotel. It is located about a 10 minute walk from central station in Amsterdam so you can walk to it unless you have a lot of luggage. The check in process went without trouble. The check in staff are professional but could be more friendly and welcoming. The building is fantastic and the rooms are quite large especially for European hotels. The mini bar is included in the room rate. The room was clean and there were no problems with anything in the room. Breakfast in the dinning room was good although not sure worth the cost. We did have a few drinks in the bar/lounge and the bartender seem somewhat inexperienced. The conceirge was excellent, attentive, helpful and friendly and was probably the best of the staff in the hotel. Internet access was also free which was quite nice .We had no negatives but just do not get the welcoming feeling we have received from other hotels in Europe. I would rate the hotel as more a 4 star than 5 star.\n\nReview 44:\nWhat a gem in Amsterdam. Not your typical five star hotel as far as the lobby goes, but everything else is first rate. A large, comfortable room, with working AC and free internet is only made better by the FREE mini bar! The location is an easy walk from Central Station even with luggage.\n\nReview 45:\nthis hotel excceeded our expectations by far...starting from the limo trip from the airport to the hotel......... all the staff we came in contact with were the most gracious accomodating people ever. the hotel was magnificent!! the beds, the rooms, the bar, the breakfast, everything was superb!!! we even had the high tea...after coming in from a rain storm! soaking wet and driping the hostess still made us feel oh so special! :-) if i ever have the chance to go back to amsterdam the grand amrath is where i will stay!! i can not say enough \"good\" things about it! my hats off to all at the grand amrath hotel!! good job! lynda from washington state\n\nReview 46:\nWhat can I say besides if I could I would book this hotel again & again. The staff was friendly, knowledgeable and helpful. The room was modern, exceptionally clean, great views with opening window, plush pillows & bed! Lastly, this hotel is in a great location & just a stones throw away from Central train station. Enjoy your stay, I sure did!\n\nReview 47:\nWe had an amazing time staying at the Grand Amrath in Amsterdam, me and my husband went for 3 nights, we arrived at 11 am and were taken straight to our rooms. My husband selected this hotel due to various reasons:- location, room, mini bar. The hotel was very luxurious and the bathroom was immaculate. We would definately stay there again.\n\nReview 48:\nBeautiful hotel. Very helpful concierge. Staff was very pleasant. It's in a historic building making the rooms unique and interesting. The beds were lovely as was a giant tub and a steam shower. Wish I had a hotel like this in every city I go to!\n\nReview 49:\nAmazing hotel, truly enjoyed it! By far my favorite place to stay in Europe\n\nReview 50:\nI will not return to this location despite the beutefull room (four posters room type). Service is like not existing... Do not expect anything from the staff...Not to open door, not to solve any of your complains... So disapointing! For 420 Euro per night I think Amsterdam should offer a little bit more! If in Amsterdam, visiting Yamazato Restaurant (Okura hotel) is a must. Advanced online reservation is required!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31488, "query_start_index": 31490, "query_end_index": 31490, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 538, 998, 1959, 2502, 3350, 3592, 4107, 4598, 5230, 6188, 6749, 7214, 7417, 7981, 8284, 9329, 9575, 10225, 11317, 12230, 12919, 13089, 13855, 14946, 15441, 16035, 17187, 18067, 18996, 19636, 20217, 21160, 21880, 22929, 23594, 24170, 24705, 25153, 26211, 26513, 27363, 28039, 29031, 29334, 30001, 30359, 30713, 30972, 31060]}
{"id": "2515919", "pid": "2515919", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nYou will never stay at another hotel like this...customer service was exemplary!!! There is no other place to stay in Orlando! The staff cannot do enough for the guests...I can't wait to return:)\n\nReview 2:\nThe Hilton Orlando resort is our favorite resort now! We've stayed here twice in the past month for weekend stays with our children. We all loved the pool, waterslide, lazy river & basketball in the pool! The front desk associates were wonderful and very welcoming. The guest service associate even remembered us from a previous stay. We were there for my son's birthday! They made our stay extra special! Everyone at this resort definitely is focused on making the guests' vacation a wonderful & positive experience! We used to stay at the Disney resorts, but the we will now be staying at the Hilton Orlando resort from now on! We were able to ck in early. Everything was new. The beds were extremely comfortable! The associates were very friendly and went out of their way to make everything perfect for us! We are residents of Florida, and usually spend at least one weekend per month in Orlando with our children. Thank you for an awesome fun filled weekend with our family! We didn't even leave the hotel! The kids loved the pool area. Food was great and reasonably priced at the pool restaurant! We'll see you again soon! !\n\nReview 3:\nStayed here, good hotel in terms of environs and furnishings. Breakfast was good and the pool area was great. NIce quiet adult pool which was good. However, staff were very very rude, worst staff at any hilton I've ever been to. Did not start well because when we arrived, because we did not require the valet, he told us to move the car to the car park at the back - he would not even let us unload there. Reception staff were unhelpful, we asked for additional pillows there times and non ever arrived. Generally, the staff had a massive superiority complex. In my opinion, this hotel is nothing special and not worth paying the extra $$ for. Far better properties for less money in the area. Avoid.\n\nReview 4:\nI had a nice stay at this hotel for a recent conference I attended. This hotel is very nice and everything is very clean. The rooms are modern and beds comfortable. I found the staff working there to be very friendly and helpful. The pool area was a great place to relax with a slide, lazy river, and hot tub, as well as a fun bar to get drinks. I will say I found everything from Wi-Fi to food to be extremely over-priced, but no different from anywhere else you travel and there are cheaper options nearby. I would definitely stay here again!\n\nReview 5:\nExcellent hotel! Very close to Sea World. The pool is very nice it has a lazzy river pool which the kids loved and enjoyed. Highly recommended. Parking is expensive.\n\nReview 6:\nMy wife and I stayed at the Hilton Orlando for 7-nights. Our room on the 14th floor was only average (it was too small). The hotel restaurants and the food were ok. The pool area and the fitness room were excellent. Location was also good. E.g. only five minutes walk from the I ride trolley route. Trolley was nice and easy to use, you just hop on and hop off from the trolley. Many outlets and restaurants were on the route / on the International drive (it was also cheap to use, e.g. three day pass $6.00 per person).\n\nReview 7:\nHi all, Have just returned from 10 day stay at the Hilton Orlando, this Hotel is fantastic! If you are considering this Hotel, please just book - you will love it! The staff are the best we have ever encountered in any hotel, they are always happy to see you. The great attention from Juan Garcia was second to none and I cannot thank the Hilton team enough for our terrific stay. I could talk all day about the rooms - all top notch, and the pool area is also terrific. Containing the best hotel lazy river I have ever been in, the pool offers both a relaxing experience and if you are in a family then a pool that is perfect for children. The pool bar is also fantastic and a good place to go if the sun and heat gets too much for you, with friendly staff and again entertainment for children with pool tables and table football available. Again if you are in any doubt please book this hotel, you will not be dissapointed. Thankyou again Hilton, Juan and the staff. The Cavills.\n\nReview 8:\nThe pool area is awesome! There's tons of space and different areas to hang out. There's a poolside restaurant with good food, too. We ate at the steakhouse and it was very good! The service was excellent! The rooms are a little small but nicely decorated. It's on the outer edge of the main drag so you'll have to drive to get closer to the action. But it's right off the highway which is nice to get around, too. You have to pay to park yourself or pay to valet so consider this as an added expense.\n\nReview 9:\nThe hotel is great and very well located for the convention center (<10' walk). Nothing to complain about the hotel ! just great !\n\nReview 10:\nMy husband and I brought our 2 year old to stay here for a weekend get a way. The hotel is great for families and located in the middle of everything! Staff were extremely helpful and friendly. Rooms were cleaned well. Would recommend this hotel for any family. Pools were excellent.\n\nReview 11:\nAll the details add up to make for not such a great experience 1. Checked us into a room and the next day we were told we had to pack up and move that they wereclosing that floor for maintenance 2. Light didn't work in the room Someone would be right up to fix it It is now 5 days later and it still doesn't work 3. No towels left in our room after housekeeping was finished cleaning our room 4. No toilet paper and as my son was waiting and I checked with the two maids past our room they don't have any on their carts. Had to ask them to take a roll out of another room, more will be brought up still waiting a day later 5. We don't have enough towels at the pool at 10 a.m. This morning so u can have one until we get more-seriously!!!!! !\n\nReview 12:\nThis brand new and very fancy hotel ha serious problems with mould. The first room we got was impossible to go inside but the second was a bit better and lastely the third was Ok if note free from mould. It opened September 2009 so the problem must come from mistakes done under the constructions of the hotel. I might guess rain during the construction in combination with a building where all windows are impossible to open which means that you can\u00b4t let fresh air in. Don\u00b4t choose this hotel if you have any problem with allergy/asthma.\n\nReview 13:\nEverything at this resort was brand new and clean. We ate at the executive level club room for nightly appetizer and drinks and then again at breakfast. The pool area is also very nice, large and clean as was the fitness center. My only complaint was that it smelled like something outside was burning, like a controlled burn somewhere and this smell got into the heating and cooling system of the hotel. We were concerned that the resort was on fire. It wasn't. Desk clerks could be friendlier and the location could be more convenient and easier to find. Those things are the reason I rated it very good rather than excellent.\n\nReview 14:\nWe just returned from a week's stay during Spring Break. We spent three days at the Disney and Universal parks and saved one day to just relax at the hotel. I think our kids had more fun during that day than the others. Great pool area and pool side service. David's Club had the best burger and Greek flatbread I've ever had. Kristine at the conciege desk went out of her way to help me find my car keys which were lost at EPCOT. She must have spent over an hour on hold with Disney Lost and Found. Thanks to her, the keys were located and recovered successfully saving us a lot of time and grief.\n\nReview 15:\nGreat location, good big rooms and all I now expect from billion. Worth getting on the Hilton honours reward programme as free wifi and breakfast costs would've added up.\n\nReview 16:\nReally nice hotel, had a great stay, but going to rate One Star to get their attention, regarding my request for a bill post stay. I called on 6/23 and 6/24 to get a faxed copy of my bill and was shocked at how tough this was. First day I was told 'no problem' we will get it to you via fax. Second time the front desk was hostile and nasty, had someone tell me, we can't see that once you check out, though the person the day before had been able to do so, so was an obvious lie. Finally when I asked to talk to a manager on my 3rd call in 5 minutes, the person Nina (who is great), said let me take care of that for you, General Manager of Hotel, find out who was working front desk with Nina (two female voices), and keep your eye on them. The Finance Dept sent me a form to fill out, after I had already received my bill. I had a 4 star stay until this so have to go down to 1 star for their obfuscation and shoddy after stay attention.\n\nReview 17:\nHad the worst Hotel Experience ever. We paid for a Pool view and Romance package and what we received was completely different. The kid checking us in actually had no clue what the romance package consisted of and just handed us an envelope and said here you go. Complete disrespect. Would advise anyone interested in staying here to not get the romance package and consider a different hotel.\n\nReview 18:\nWe are checking out of this hotel tomorrow and I can not say enough good things about it. the pools are wonderful. Very large family pool and nice adult pool too. Lazy river is a wonderful and water slide is lots of fun (and big). The service is spot on! Everyone is nice and seems to really care about stay. Hotel is not in middle of everything, but right off exit 72 (I-4) so easy to get to everything by car. Hotel is also beautiful with large and gracious lobby. Hilton has the Heavenly Queen beds which never fail to give a good night's sleep. We got a great deal here...$139 including full breakfast buffet. A great deal!\n\nReview 19:\nLoved it! Great, friendly service, amazing pool and lazy river! Perfect!\n\nReview 20:\nWe were very impressed by the staff at this hotel. Ryan at the concierge desk was very helpful and personable. He went out of his way to help us and try to save us money. Thank you for everything Ryan! Also Matt and Ben in the front of the hotel were also standout employees. Ben noticed that we were in av cab for. Quite a long time and sensed something was wrong. He took note of the cab number to make a report. We were very impressed that he noticed we were having some difficulty.\n\nReview 21:\nGreat stay. Just perfect, wouldnt change a thing. Location was great, right on I-Trolly and just steps to many restaurants and seaworld. Staff was great, very friendly. Pool was AMAZING!!!! Request a higher floor, view is much better.\n\nReview 22:\nVery Nice hotel, friendly staff, and good rooms, lovely pool area, everything you need after a day in the theme parks.\n\nReview 23:\nStayed here in September of last year. I don't know where to start! The place had a really good atmosphere, everyone was friendly and helpful, and the breakfast buffet was super tasty. The pool area is incredible with a slide, lazy river and free eight ball and table football. I hope to stay here again in the future sometime!\n\nReview 24:\nno need to take young kids to waterpark as hotel has huge pools best lazy river and great waterslide. also 2 hot tubs. service incredible and extremely friendly staff. my 7 year old boy and 4 year old daughter loved it. 5 minutes from sea world, 15 from magic kingdom. more expensive than budget hotels but well worth it. hotel brand new, september 09, extremely clean and comfortable. pool area is a beautiful backyard oasis. be aware of parking charge per day for rental car and there wont be any surprises. 1 minute drive to strip with every kind of restaurant and shopping u could imagine, or take bus\n\nReview 25:\nGreat beds, nice room and amenities. It's a brand new hotel, so there really shouldn't be anything to gripe about. But, my big complaint is the constant beeping that lasts all day and night. I don't know if it comes from the nearby airport or some sort of construction, but it lasted the entire week I was here and never ceased, not even in the evening. Also the place is completely isolated. You really can't walk anywhere and to drive is to get on confusing interstates. Here on business, it was fine. I would have preferred something less expensive in a downtown area, however. The restaurants at the hotel are terrible, even though their menus sound fantastic. Spencers is average quality for a prices that you would expect from great restaurants. The food at the hotel's other restaurants is downright crap. This is a problem, because there is really nowhere else to go unless you brave some crazy interstate on foot or travel by car or cab. The hotel is also too large. It is like a giant cruise ship moored in a sea of expressways.\n\nReview 26:\nWe enjoyed our vacation, pool area was especially good, room comfortable but we felt that the cost for wifi connection was exorbitant at almost $14 not even per room but per device!!! The room description we viewed when choosing this hotel listed wireless availability in rooms alongside iron, ironing board and hair dryer - no mention of extra payment and in this day and age I would expect wifi to be complimentary. If a charge must be made why should it be at least twice as much for 24hrs than I pay per month at home. Other than that complaint I would recommend the hotel.\n\nReview 27:\nStayed in hotel as it was attached by a walk way to the Orange County Convention Center the location was great - the service was better. The 5 days we stayed here were very pleasant.Room Service was lovely and the restaurants we ate at were very good.We thought the grounds were awsome. The firepits were fun at night and the lazy river a nice touch.Appreciated the quiet adult pool. The rooms were nice, clean and always sleep well in the comfy signature beds- not special however certianly modern and super clean. All the staff were very helpful and friendly. Close to the freeway a short drive to all major attractions and shopping. Walk to some restaraunts\n\nReview 28:\nCheck in was a greeting and a smile which just covered up inefficiency or deception in assigning of rooms. For $250 a night, you expect a decent room as you reserved but I was shuttled off to a double room on the lowest floor overlooking the parking deck. When I asked for a King room as reserved, I was told by the ever smiling check-in clerk that my group had booked everyone in double rooms (and obviously not rooms with a view). Upon further protest, I was told that they had overbooked King rooms, and didn't have any to give out. Fortunately I had printed the reservation before leaving the office and it showed in black and white that my reservation was indeed a King room. So here I am, back on the lowest floor with a great view of the top of the canopy over the hotel entry. Nice. There are too many hotels in Orlando to stay here again. So long to those Hilton points.\n\nReview 29:\nI have stayed at many quality resorts, however I must say that NO one has ever surpassed the service that I have received from the Hilton. I would especially like to acknowledge the very personable and competent individuals at the front check in counter. Rooms were very clean with nice appointments. I would highly recommend this resort\n\nReview 30:\nI arrived at 6:30a and was promptly given a room with no hassles. Even during the morning rush, my room was quiet and no hallway noise woke me up. I forgot my iphone charger at home. When I told the front desk, the manager and bellman let me borrow their personal chargers. In the end, I left my phone with them to charge, and when I checked out, the check-out person double-checked that I had my phone back in my possession. I spent the evening after my meeting at the pool. There is a quiet pool and a large family pool. I really liked being able to read my book and chat on the phone quietly without the loud music and children of the family pool. But late in the evening, the best part is how quiet the family pool becomes. I used the massive water slide several times. It is such fun, even for adults!!! Service at the poolside restaurant was quick and personable. They even gave me a pizza box to go for my leftovers. The guest rooms have a hidden refrigerators so you can eat later and store stuff. I would definitely stay here again.\n\nReview 31:\nI stayed at this property for the AKC this past weekend. I felt in love with this hotel as soon as I got inside the hotel. The check-in process was excellent...I was able to get a really nice room with a great view :) The pool looked amazing and I didn't go in the water because it was a little bit chill for me. There was this little convenience store called \"the marketplace\". It took me 30 minutes to get everything I need for my stay. Dung and Blanca were extremely helpful in assisting me with all the great choices that marketplace had to offer (pizza, sandwiches, smoothies, pastries, chips...) Dung also helped me to bring the bags up to my room...He delivered such an exceptional services. I can honestly said this is a wonderful hotel with a very well-trained professional staff. I will definitely be staying at Hilton Orlando again and again whenever I'm traveling to this area. Very well done Hilton Orlando!!!!! !\n\nReview 32:\nClean rooms, great food and great pool area. Very convenient location and a helpful staff.\n\nReview 33:\nA new hotel with very nice rooms. It also has several restaurants on location. There's a huge fitness room and also large pool area with several options to sport. Very nice staff. Points of critic can be the high price for WiFi $14,95 per day / device. No free WiFi anywhere in the hotel, made use choice outside lunch to get some free WiFi. Parking is also paid, self parking is possible. Water pressure on 12th floor was low in the shower. But don't let this keep you away it really is a great hotel.\n\nReview 34:\nManagement of this property is dedicated to paying attention to all the little details to make your stay a memory of lifetime. During our stay our little girl fell ill with a fever and vomitting and needed a down day of rest and quiet. The hotel accomodated our request for a larger suite as we were in a standard double bedded room in order to provide the privacy of a seperate bedroom. Not only did they assist us with our move, the Manager on Duty insisted on sending up a complimentary care package of assorted juices and fresh chicken noodle soup. The room service personnel checked in to see if there was anything else they could offer to make her more comfortable.This attention to detail is truly appreciated and puts this property at the top of my list of all time favourite hotels. The onsite ammenities make this a resort all by itself. We hope to visit again soon. Thanks again to the team at Hilton Orlando for the caring special touches to make our stay so memorable.\n\nReview 35:\nThe Hilton Orlando has a great layout and an adults only pool and jacuzzi area besides the regular one (this is huge as I like to be able to relax and not hear screaming kids). The staff is super friendly and helpful. I really enjoyed being able to relax and felt the place was more resort-ish than I expected.\n\nReview 36:\nWe had a great stay here. Since I guess there wasn't a big convention, we got a decent rate, but I guess it can get a little expensive. The whole property is great. Rooms are well appointed. Amazing that once you turn on the hot water, it comes out! We've been to many places and the pool was one of best we've ever been to (especially for an 8 year old). This is a walk in pool, heated, and not too deep, so great for my son. Also had a cool water slide that my son did over and over and over. We also enjoyed the fact that hilton gold members get free access to the executive lounge that saved us big bucks on snacks, breakfast, etc. Perhaps the only cons for the hotel and charge for parking of $13, but it is very convenient. Also, if you are just going to the Disney parks, then it is more convenient to stay on a Disney property, but if you are planning to go to Universal and/or Sea World, then this is perfectly located. Overall, you can't go wrong if you pay the right price.\n\nReview 37:\nThis hotel looks brand new, staff is helpful, smiles and is everywhere you turn. In this lean times it can be hard to find a bellman or concierge at a nice hotel but not here. Located between Sea World and Universa and 7 miles to Disneyl, its located close to eveywhere you need to be.\n\nReview 38:\nIt's a large business-oriented facility, but its got a great pool area and rec facilities.Rooms are standard Hilton - there are web specials around that make the rates very reasonable. Only downsides are the relatively expensive eateries(mostly deserted anyway) and $12 for self-parking,which had issues with swipecards while we were there.\n\nReview 39:\nI usually travel at least 1 week per month and have been doing so for several years. I must say that this hotel was one of the best I have ever stayed in. Nice rooms, nice bathroom with great big fluffy towels. Their swimming pools and the lazy river made a nice end to a long day of working a trade show. The only drawback to staying there was that the food and drinks in the hotel are expensive so I ate else were... Great Hotel, Great Experience...\n\nReview 40:\nWe have stayed here twice. This is a perfect hotel forth business traveler who wants to be right by the convention center but bring his or her family to Orlando. If you can book the rooms for 120 or under it is a great value. Valet and amenities are not cheap; this IS a Florida resort after all. But the pool are is very very nice. There is even an outdoor fire put for marshmallow roasting on cool nights during the winter! The steakhouse on site - Spencer's - is fantastic. The hashbrown side dish and the truffles cream corn side pair beautifully with a medium rare prime rib. (Brussel sprouts were the best but they took them off the menu. Boo!) This hotel is a solid bet.\n\nReview 41:\nWas there for a convention. Had to rush out of meetings to enjoy the lazy river, pools and water slide. We had a blast enjoying the outdoors. The service at the pool bar was great. The food was good. We walked the lazy river to get some exercise. There is also a nice walking trail. The coffee shop up staffed to move the crowd so I appreciated that. The gift shop had a nice selection. The taxis were much faster than the shuttle (makes multiple hotel stops). If you have 2 people or more, taxi is the way to travel to and from the airport for the same price. We beat our shuttle friends by an hour. I love hilton resorts! Internet was a little slow and $15/day. It was included with our conference so I was really happy about that. Some days the housekeepers were a little lax.\n\nReview 42:\nI see a lot of reviews here from vacationers. I spent a week here on business recently, and found it an exceptional business hotel. Great business center (UPS operated), quick walk to the Convention Center and overall an excellent layout for conferences. Banquet food was excellent (as a meeting planner, I see plenty of mediocre banquet food). Spencer's Restaurant is a highlight. I do not typically dine in hotel restaurants with clients, but Spencer's came so highly recommended... we went ahead. Most definitely one of the best meals I've ever had. I highly recommend the Hilton.\n\nReview 43:\nWe stayed the night at the Hilton Hotel in orlando off of Destination Pkwy and WOW!!!!!!! The pool area alone sold us. The pool was gorgeous and had a lazy river, music, amazing pool lounge/bar area, fire pit, cabanas- it was a complete treat! We were only able to stay for one night due to time constraints- but we are looking forward to booking our next vacation there in 2011. The decor of the lobby, room & grounds was CLEAN, spa-like, MODERN, fresh and very resort-like. The valet, Danny, welcomed me in and invited me to park and take a look around the hotel before we even booked a night there. I was so glad he did- and I am so glad we stayed- it was the highlight of our Florida vacation. We spent the day lounging at the pool with our 3 and 6 year olds and they LOVED the pool area. My husband and I both swam in the pool with the kids and enjoyed a wonderful day together. STAY HERE!!!! You will not be disappointed. P.S.- LOVED the patterned carpet and the bathroom tiles. :)\n\nReview 44:\nThis hotel just opened last year, the service was great. It is basically attached to the Orlando convention center. Our room faced the convention center so the view was far less than spectacular, but that is the only negative that I can say. They do charge for parking, so be advised. The room was very nice, the room service was timely. The pool area was spectacular, would say it is as nice as any around Orlando, and we have stayed at many.\n\nReview 45:\nStayed here with my family last month.. the hotel is only a year old and is beautiful! !...there are two pools (one is for adults only) and a lazy river... they also have two fire pits..my family really enjoyed hanging around the pool area after being at the parks all day.. staying here again next time we visit Orlando! !\n\nReview 46:\nStayed here to attend a convention at the Orlando Convention Center. The hotel is very close to the Convention Center (CC) - although a little far to walk when the weather is steamy and you are wearing a suit. Taxis are plentiful though and my particular convention provided shuttles to the CC. The hotel itself is very nice. Rooms are spacious and well appointed. Beds are very comfortable. Although I didn't use the pool but it look extremely appealing with it's lazy river. I could see the pool from my room and it never seemed crowded. The fitness center was excellent with plenty of treadmills and stairmasters for cardio and weight machines, free weights, balls and mats. The lounge on the 19th floor for HH Gold and Silver members is very accomodating with breakfast in the morning, snacks and beverages throughout the day, and appetizers in the early evening. I'd recommend this hotel and would stay here again.\n\nReview 47:\nThe bedroom was very comfortable. The beds had luxuray bedding and pillows. The bathroom was well maintained and cleaned perfectly everyday. I enjoyed the amenditites located near the pool and lazy river. The fire pits were a nice added attraction. My family was thilled with this hotel.\n\nReview 48:\nI'm a Silver Diamond HHonors member. Over 100+ nights a year in hotels. Mostly Hamptons or Hilton Garden Inns as I pay my own business expenses. However, my family came with me so I booked this hotel because I thought the pool was great. My girls, 5 and 10 year old never left the pool(s) and I was entrenched in the lazy river. We didn't need to go to a water park. Saved $200 right there! Outstanding staff that is second to none including the top tier hotels. Immaculate public areas and the room was top shelf. Management is always roaming around inspecting the troops and making sure guests are taken care of. This is the best hotel, in its class, that I have stayed at in over 30 years of traveling. Kudo's to the staff.\n\nReview 49:\nThis hotel is beautiful. I was in town for Surf Expo 2011 and stayed at this property. The staff was fantastic, even when I needed two sets of silverware at 2:00 am!\n\nReview 50:\nWe stayed here for an event and thought the service and staff were top notch! the pool was great and room service was fast and quality!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27868, "query_start_index": 27870, "query_end_index": 27870, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "86%", "inner_docs_start_indices": [176, 383, 1525, 2238, 2794, 2971, 3503, 4496, 5009, 5151, 5447, 6202, 6754, 7395, 8006, 8189, 9142, 9548, 10188, 10273, 10771, 11018, 11149, 11489, 12107, 13158, 13748, 14421, 15313, 15663, 16717, 17656, 17759, 18274, 19268, 19591, 20588, 20886, 21239, 21703, 22393, 23185, 23781, 24781, 25237, 25573, 26505, 26805, 27544, 27722]}
{"id": "1108305", "pid": "1108305", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nPoor rating only for Noisy air conditioner compressor, Great hotel great location great staff, very noisy air conditioner in room 663, great hotel to stay at in the winter when its not needed.\n\nReview 2:\nGreat location! No views to speak of, but it did have a small balcony. Unless you plan on waking at 6 am every a.m., don't get the two bedroom suites. Both are on the same side as a loading dock and commercial garbage compactor. We were awoken every morning to the sound of trucks backing up. That is my only complaint, however, as the staff and hotel are fantastic.\n\nReview 3:\nReservations for 6 nights. Lovely hotel. Attentive staff. Asked for a quiet room - the 5am (unasked-for) wake-up was trucks in back of the building, backup signals blaring, tailgates crashing. I was told by the hotel desk at 5am that the hotel had complained to the city before about the garbage collection noise early each morning. All I wanted was a nice, quiet room. The hotel could have put me on the other side of the building, away from the noise they new was going to occur. Instead, I was given a room that was blasted by the vehicle noise for over an hour that morning. I made arrangements around 7am to move to another hotel. At 8:30, when I went to check out I was then offered a change of rooms, even an upgrade if I would stay. Thanks but no thanks. The quiet room was mandatory, not optional. The hotel I moved to, not as nice esthetically, but quiet.\n\nReview 4:\nWe simply loved this hotel! Great location, great service, beautiful rooms and bathrooms, free internet, well-equipped gym, nice pool... and a really cute dog in the lobby. Without a doubt we would stay here again in Vancouver.\n\nReview 5:\nL'Hermitage was everything we had hoped for and more. We stayed in a suite which had a full kitchen, 2 bedrooms and 2 baths. It turned out cheaper than 2 separate rooms for the 4 of us. The staff was extremely accommodating especially with luggage lost by the airlines. Downtown location is a bit noisy with garbage trucks banging away at 6am but this is to be expected in a thriving, densely populated city. The location was worth it though-right in the center Vancouver giving us access to West End, Gastown, Yaletown and the Aquabus to Granville Island. We were able to walk everywhere, even Stanley Park.\n\nReview 6:\nService was substandard because we booked online. It was insulting to be treated as second class because we did not book directly thru hotel site. My husband has stayed several nights prior to this visit and we have spent money at this hotel. This trip was beyond disappointing. I left after 1 night and the front desk still claimed our car was parked in their underground. This is not the luxury boutique hotel they are claiming to be.\n\nReview 7:\nWe had a short overnight visit to Vancouver. L'Hermitage was a high point of the visit. The staff was cheerful and helpful and extremely polite. Hippo is just adorable. Our room was clean and comfortable and nicely decorated. We would definitely return to this hotel.\n\nReview 8:\nFantastic apartment. Bedroom, office, living room, first class kitchen equipped with gaz range and all other amenities plus washer and dryer. Two full bathrooms and an office and a terrace. We spent a week there while visiting our daughters. We could buy fruits at a grocery store next door and eat our breakfast \u00a8at home\u00a8. We even had the girls for dinner after picking up sushis at one of the numerous sushi shop nearby. Centrally located and great staff who were very helpful for reservations and directions.\n\nReview 9:\nMy husband and I celebrated our 25th anniversary in this lovely hotel in beautiful downtown Vancouver. The staff was superb with special details given to the turn down service each evening. We stayed in the King Signature suite and it was pure luxury. Kitchen had nice appliances and modern appointments. We cooked breakfast everyday and fixed a small dinner each evening. The IGA grocery store is a block away which was quite convenient. Bathroom was a little small, but the bedroom, kitchen and seating area was more than adequate. The king bed was heavenly and we can't recall a better night's sleep. We were blown away by the over courteous staff and concierge Raymond. Extremely helpful and gave perfect directions to anywhere we wished to trek off to. We were personally greeted each time we entered the lobby. Everyone there made sure our every need was met. We fell in love with Vancouver and will return to L'Hermitage hotel.\n\nReview 10:\nReally liked this hotel,the staff, without exception we excellent,knowledgeable,helpful,and willing to offer ways to improve your stay. The room was super, good size, with bath and shower.we had breakfast a couple of times, and though a touch pricey it was very good. My only negative was the wifi reception was poor, which considering that most travellers will us it is not acceptable. The hotel know and are working to resolve this, apart from this a gem!\n\nReview 11:\nVery classy hotel. We spent two weeks which was our honeymoon. We recieved complimentry wine and cheese board when we checked in. A fire alarm went off one morning and we were given a 100 dollar off our stay as compensation. Very well located but the staff were great. Nothing seemed too much trouble for them. Deserves to be the number 1 hotel in Vancouver\n\nReview 12:\nMy husband & I stayed here two nights prior to an Alaskan cruise. The location was easy to find by taking the skytrain from the airport and walking a few blocks, & we found it centrally located within the city. The staff was extremely helpful & friendly. The room was spacious with a fireplace & balcony, and the bathroom was also spacious with a large, sunken tub & separate shower. We enjoyed using the fitness room with Life Fitness equipment, the saltwater pool & hot tub. It was like being on a cruise ship as the staff was constantly cleaning. Also, loved the dog, Hippo.....he's absolutely adorable!!!! Would recommend this boutique hotel to anyone travelling to Vancouver! !\n\nReview 13:\nI spent a week at L'Hermitage and the stay couldn't have been better. The rooms are spacious, well appointed, extrememly comfortable and very clean. The service is top notch. I will always stay here whenever in Vancouver.\n\nReview 14:\nGREAT HOTEL!! Great staff - so helpful and obliging. Wonderful boutique room - very spacious. Excellent location - a stones throw from Robson Street Very handy store on the corner - Market Place Last but not least, Hippo - so sweet! !\n\nReview 15:\nAll the positive reviews on the web made me choose to stay at this hotel during our honeymoon. One word to describe the whole experience: Superb! Staff friendliness & hospitality. We had contact with about 4 staff members and they were all equally friendly and helpful. The bell boy helped us out settling in the room with an extensive explanation of all the facilities in the hotel. The concierge gave us some great suggestions for dinner. The roomservice girl brought us breakfast and laid the table for us. They were all genuinely interested and took time for us. I would like to thank the management for upgrading us to a suite + the kind card & chocolates for our honeymoon.\n\nReview 16:\nOur four night stay at L'Hemitage could not have been more perfect, from the personal greeting from the late night staff when we arrived close to midnight from a horrible cross country flight to the comfort of the gorgeous room, to the lovely terrace, to the incredible snacks and wine, The hotel is small, intimate, close to everything in Vancourver, and ideal for the serious traveler who appreciates value and comfort. I could live there!\n\nReview 17:\nStayed here for three nights. This was our first visit to Vancouver and L'Hermitage is in a perfect location to tour the city. The staff was very helpful with providing info as to where to visit and to eat. There is a lovey rooftop pool and cafe. We thoroughly enjoyed our stay and hope to be able to come back again sometime.\n\nReview 18:\nI usually do not take the time write a review about a hotel as they usually do not stand out to me. I was so happy with my experience at this hotel I just have to say something. I planned a really nice birthday surpise for my boyfriend. It was amazing, service was fantastic, hotel room was beautiful. I don't have really anything to complain about. Thank you for making my boyfriends birthday the best birthday he has ever had.\n\nReview 19:\nGreat location in the centre of the city. Nothing was too much trouble. We would highly recommend it. And a $100 discount offered when a fire alarm (false alerm luckily) woke the guests at 5.30am was above and beyond any necessity. Thank you to all the staff Trevor & Dianne Adelaide, Australia\n\nReview 20:\nMy husband and I stayed at this small hotel in Vancouver with our two friends on two occasions in August 2011 for a total of four nights. On the first occasion we chose to book a larger room with a sitting area as we were staying for three nights and on the second booked a petit boutique room for one night. Both rooms were lovely, well appointed with attractive furnishings and all amenities. The bathrooms were also spacious. Everything about the property was tasteful, spotlessly clean and well maintained. The breakfast room and lounge area were exceptional as was the library where internet access was provided. The outdoor pool terrace was gorgeous and a peaceful haven in the city. The level of service from all staff was outstanding. We highly recommend this hotel for its position, service and facilities. We could have stayed there forever.\n\nReview 21:\nGreat location and very good service. We will be back in a few weeks and are looking forward to seeing the staff again.\n\nReview 22:\nA great hotel with friendly staff. Thoroughly enjoyed our stay, our room was absolutely brilliant and we enjoyed relaxing in the spa and pool facilities. Not much more to say except if you\u2019re in Vancouver stay at L\u2019Hermitage.\n\nReview 23:\nWe had 5 nights here and would highly recommend. Large room with balcony with table and chairs and large ensuite with seperate wc and seperate shower. Very comfortable large bed. Down side was the view which was across the street and of a multi storey carpark. Breakfast was usual continental and of good standard, but we also found it cheaper to eat breakfast elsewhere. Swiming pool and hot tub on the roof. Staff polite and friendly. However 2 requests - 1 for ice to be sent up and 1 for towels to be replenished at the poolside - were not forthcoming. Overall however an extremely enjoyable stay. Recommend whale watching from victoria as a must and also a trip to the Capolino suspension bridge.\n\nReview 24:\nWe travelled with our 1year old daughter & loved the hotel! Given that our daughter crawls around I always check under every item in a room for when she explores & the hotel was immaculate. Clean + which is very important for a floor dwelling little one! Breakfast was delicious & the amenities throughout were perfect. The staff were polite, engaging & helpful. The pool & garden are a paradise. Our room was beautifully appointed & had lots of space. I could not recommend the hotel more. We will be back without a doubt. A wonderful trip.\n\nReview 25:\nL'Hermitage is one of if not the best hotel I've stayed in. Staff are incredibly friendly, nothing is a problem. We stayed in a signature suite which is spacious and well appointed, perfect as a couple travelling with one parent and a teenager.\n\nReview 26:\nWe came to Vancouver from Edmonton for \"The Barber of Seville\" and took in a day's walking in the city. No rain! The hotel is a delight in every way, beginning with the friendly courteous staff and delicious breakfast. Coupled with its convenient location close to everything downtown, it is a wonderful place to stay.\n\nReview 27:\nAttention to detail...a standard for success in any business model, is truly understood at L'Hermitage. The design of this hotel is crisp, but warm...no fussy, non-essential aesthetics. The entire staff (including the housekeeping gang) are very well informed, engaging and willing to assist in any way. This goes for the General Manager as well, who I have met a few times during my business travels to Vancouver. As a monthly traveler, I have stayed in (and have the option of staying in) the larger chain operated 4-5 star hotels in this city. I choose to stay at L'Hermitage for their professionalism, warmth and engaging spirit.\n\nReview 28:\nGreat hotel, hot tub and pool where stunning. Room was great, gutted to miss hippo the canine concierge though.\n\nReview 29:\nOur 1 Room suite was huge. The living room had a sofa, 2 chairs, table and chairs, fireplace and flat screen TV. There was a wet bar with small refrigerator. The bedroom had a huge king size bed with another large chair and desk. The bathroom was beautiful, marble walk in shower and large tub, with separate toilet. The staff was friendly and helpful. The location was excellent. Robson street is 10 steps away. The City Centre area which has all of the shopping and restaurants was 2 blocks away. There is no restaurant or room service because this is a boutique hotel, but the IGA grocery downstairs had everything you could want. I thought the price was excellent for a suite like this right in the center of everything. We will definitely return.\n\nReview 30:\nVery beautifully kept hotel, immaculate in fact. We had booked months before our stay and made a request for a light and high room at the front of the hotel but were given a very dark small room at the back. We felt very hemmed in and asked to be moved, but were told that there were no more rooms available. However, after persisting, we were soon upgraded to a much lighter room. This was dealt with professionally and with good grace. The breakfast is not very comprehensive but at only $17 is reasonable value. All the staff and friendly, helpful and smiling. Concierge excellent. We would stay here again.\n\nReview 31:\nUpon arrival at L'Hermitage we were upgraded to one bedroom premium queen - basically, a one bedroom apartment with lounge, full kitchen, sun room, bedroom with walk in wardrobe, marble bathroom with separate shower and bath and a utility closet with washer and tumble-dryer. Our package did not include breakfast, although a very pleasant residents lounge and dining room (for breakfast only) is available. A well appointed gym and outdoor swimming pool is also available, but these are shared with the residents of the apartments set above the hotel. When we were caught out by a wet and windy day in downtown we happily dried out our clothes and spent half a day being self sufficient in the room. Everything is within easy walking distance (Stanley park - 25 to 30 minutes up Robson Street) and a well stock supermarket can be found at the corner of the hotel. The service and the quality of the room made us feel very special at the beginning of our holiday. the only downside is that traffic noise from the streets below could be heard quite easily and, as it is in the heart of downtown, traffic was present throughout the night.\n\nReview 32:\nMy first thought was don't review this, it is too good for word to get out. I booked a one bedroom suite for my wife and I to have a no-kids getaway. The room was a real full on luxury condo ready to move in. I mean full luxury kitchen with luxury appliances and quality cookware. Quality cookware as in much better than stuff you usually find in timeshares or normal long stay places. Laundry washer and dryer, check. Pool and hot tub, check. The included breakfast was quite good with fresh, not frozen pastries. I am blown away because there was so much more value here than other choices in Vancouver and there was no downside. I can only worry that prices will go up and up because for now it's a tremendous deal.\n\nReview 33:\nEverything about our stay was lovely, the room was modern with great attention to detail such as complimentary turn down service with Lindt Balls every evening. The staff were extremely helpful with our favorite staff member being Hippo the French Bulldog. Would definitely recommend this hotel and would stay there again in ever back in Vancouver.\n\nReview 34:\nWe stayed here for 5 nights in early September. The hotel is conveniently located in the centre of downtown Vancouver, just around the corner from Robson Street and about a 10 minute walk from Canada Place. Public transport is available nearby and there is a pub across the street and a supermarket at the end of the block. We had a studio room with a fire place and the room was large and bright. The bed was so comfortable and the room had a large flat screen TV, radio alarm with ipod dock, small refridgerator and an ample sized bathroom with seperate toilet, bath and shower. Every evening between 5 and 7 the hotel staff come and turn down the bed. On a couple of occasions we were left a complimentary lip balm and pillow spray. The reception desk is staffed 24 hours a day and the staff were extremely helpful. They called cabs for us, changed travellers cheques, sold stamps and found us a sewing kit when we were in need of a needle and thread! We had access to high speed internet which was faultless.This really is a great hotel and we would certainly stay there again.\n\nReview 35:\nThe jacuzzi and pool were such a nice highlight to trip. Each hotel room has robes you can us; so you're comfy cozy moving from the pool to the jacuzzi. When floating around the pool, I could see travellers from other hotels longing to be able use L' hermitage resources\n\nReview 36:\nWe really enjoyed our stay in this lovely hotel. Our room was tastefully decorated, spotless, and quiet. The staff were very helpful and friendly. The complimentary breakfast was delicious and more than expected. The dining area where the breakfast is offered is a lovely setting. The hotel is very conveniently located in a great area of Vancouver close to super shopping and restaurants.\n\nReview 37:\nI reserved two rooms for my family and parents at this wonderful boutique hotel. Our suite was huge with living area, fully furnished kitchen, two bathrooms, study , and outside balcony. Lots of natural light from windows, high quality toiletries, extremely clean, comfortable king size bed, washer and dryer, and excellent service from the front desk, to the concierge, and L Orangerie breakfast staff, and house keeping all were very friendly and helpful. Boutique bedroom also very spacious. Great breakfast buffett style served with organic scrambled eggs, smoked salmon, bacon, sausage, plentiful fruit (strawberries, blueberries, melons), granola, pastries, etc. Nice fitness center and heated outdoor lap pool as well. A huge thank you for a great stay!\n\nReview 38:\nThis hotel is well-appointed and certainly an indulgent stay at a very good price! The shining gem, however, is the staff. They are wonderful \u2013 unfailingly upbeat, competent, obviously empowered to do what needs to happen to make your stay lovely. Even the cleaning staff will reach out with cheer when they think you might be disoriented or confused \u2013 everyone, to a man, is committed to customer service. The staff is knowledgeable and upbeat, seeming to really enjoy what they do and have a genuine interest in you stay being enjoyable. The location is GREAT! It is proximate to everything downtown while being just slightly (half a block) off the heavily-beaten path. I really like their little steam room, and the gym is reasonably well appointed \u2013 3 elliptical trainers, plenty of treadmills, and a weight set. If you are a traveler who values a hotel stay as part of the overall travel experience, I think you\u2019ll be very happy with these accommodations. These folks are wonderful ambassadors for Vancouver.\n\nReview 39:\nI have to say I'm a picky Brit when it comes to accommodation and particularly customer service so when I saw the reviews for this hotel, it had to be the choice for our long weekend in Vancouver. I remained however skeptical - until we arrived. After a long and bumpy flight from Heathrow, we were extremely tired and having driven into the city on the 'other side of the road' in a strange car, we were also pretty cranky. All of this however disappeared when we arrived. Ted and the other staff at the front desk whisked the luggage up to our room and check in was a breeze with everything clearly explained. I'd only got a boutique room - I say only due to the price but the room was large, immaculately designed, exceptionally clean with a really large bed which led to a glorious nights sleep. The hotel is peaceful and civilised, the breakfast buffet is superb but above every single member of staff was polite, informative, helpful and positive. I cannot recommend this hotel highly enough. Having been round the world twice now, I'm struggling to think of a better hotel.\n\nReview 40:\nWe booked in here after a sleepless night elsewhere in downtown Vancouver and had a wonderful experience. The location couldn't really get much more central, just between W Georgia and Robson. The room was fantastic with a really luxurious bathroom and despite the fact that we knew there was demolition work going on at the end of the block because we'd walked past it, there was absolutely nothing audible from our room. We had a wonderful nights sleep in a really comfortable bed and will definitely be back next time we're in Vancouver.\n\nReview 41:\nwe showed up late and with a broken window on our car. they helped us bring everything in before parking it - then proceeded to vacuum it all out and in the morning rang with an estimate for replacing the broken window asking permission to proceed... all without request! the car was not ready on time and they let us check out very late at 4:30. outstanding hotel. outstanding client service and a huge thank you and bravo to Jean Michel, his team and Hippo!\n\nReview 42:\nWe will use this again. We stayed on 3 separate occasions in quick succession. The staff were always helpful, charming and friendly, the rooms elegant and spacious (wonderful bathrooms) and the location was great, particularly if you are flying in (2 blocks down from Vancouver City Centre station on the Canada Line. Don't even think about a cab, on a Sunday when there is no $5 surcharge it cost under $6 for my wife and me to get to the airport. Heathrow and London Underground hang your heads in shame). Treat yourself to the $17.50 breakfast buffet, it must be the best \"posh\" value in Vancouver !\n\nReview 43:\nWe stayed at L'Hermitage twice during our trip to Canada. Once for three nights before we headed to Whistler to get married and for one night when we were leaving to go home. The staff at this hotel know the true meaning of customer service. Everyone, from the housekeepers, to the maintenance staff, to the doorman, to the front desk was friendly and helpful (and smiling). We returned a month after our initial stay and were greeted by congratulations on our marriage, a lovely note from the manager and a bottle of decent wine complimentary in the room. It is attention to detail that make a hotel successful and its guests feel special and this hotel is outstanding at making people feel welcome. The rooms are modern, well designed and comfortable. Location is perfect , close to the Canada Line for easy and fast access to the airport. This hotel deserves to be ranked at the absolute top of hotels anywhere in the world because it does the little things well and truly its staff are outstanding.\n\nReview 44:\nSuperb reception, assistance, Maitre D/concierge, doorman, room. Bathroom almost bigger than that bedroom with King size bed. Balcony not used and near to loud air con but interior room very good. Turn down service. In room assistance for adjusting temperature/air con operation. L'Orangerie free coffee or tea, beautiful modern fire place. Never swam in outdoor pool (raining). Great ambassadors for Vancouver, and gave great support to nearby police action re: post Canucks game 7--told visitors how supportive Van residents are, and peaceful (attested to by messages on local businesses apologizing for hooliganism...). Storage room for luggage if in transit. Best stay this year (I've travelled 37 nights). Will return without hesitation.\n\nReview 45:\nWe stayed in the One Bedroom Boutique Suite for 3 nights at the L\u2019Hermitage. The room was so spacious, clean and comfortable, and tastefully decorated. The beautiful fireplace certainly added to the ambience in the room, and definitely kept it nice and warm. The bed was huge and very comfortable, and although we were on the corner, we couldn\u2019t hear any outside noise. The bathroom was also very large with fantastic amenities. The bottle of wine and snacks were a thoughtful gift for our honeymoon. Wi-fi signal was a little touch and go \u2013 we found that if you moved closer to the door it was stronger. We highly recommend breakfast in L\u2019Orangerie restaurant \u2013 the fresh salmon and free range scrambled eggs were very tasty. Concierge and all the staff at the hotel were all so friendly \u2013 the complimentary use of umbrellas on a winter day was a nice touch. We highly recommend staying at L\u2019Hermitage and would certainly stay there again.\n\nReview 46:\nGreat pool,jacuzzi and leisure suite. Good central location. Room airconditioning noisy and needed to be turned off for a decent nights sleep. Like the napresso machines - novel touch!\n\nReview 47:\nBeautiful suite with a very comfortable bed. Within walking distance of most down areas including Gastown, Canada Place and the Museum. We even walked to Granville Market in about 20 minutes (via the little passenger ferry)./ Breakfast although expensive was superb. The 5th floor pool and spa were very relaxing.\n\nReview 48:\nSpacious, beautifully appointed rooms plus personable and very helpful staff + a canine concierge! Very conveniently located downtown. Well stocked breakfast buffet in spacious public rooms (available all day) and excellent service from all staff made this an unforgettable and, hopefully, repeatable experience.\n\nReview 49:\nWe loved this place. Roomy lovely hotel with a sitting room, nice location, fantastic bathroom. Above all, the staff is courteous and warm. Vancouver is a nice enough city, but it was the hotel that made it so comfortable.\n\nReview 50:\nThis hotel may be the best value in Vancouver. We found it on Tripadvisor, and it was everything we expected and more. We had a one bedroom suite, with a fully equipped kitchen, including dishwasher, washer and dryer ($247 including tax). After 4 nights on the train from Toronto, we really appreciated the ability to do our laundry. We could have cooked complete meals, but chose to make our own breakfast, the odd lunch and had the occasional glass of wine. There is a corner grocery store, and a private liquor store nearby, but beware--the markup is about double the BC liquor store price. Staff were very attentive and helpful. We preferred a regular coffee maker rather than the espresso machine that was in the kitchen, and one was provided within minutes. Front desk staff were quick to offer suggestions, book a taxi, or give directions. We like to walk and found the location to be perfect. Minutes from Robson, 20 minutes from Stanley Park, less to Gastown and 10 min. to Yaletown restaurants (try The Bluewater Cafe). All in all, I can't say enough about this place. Next time we are in Vancouver, we will definitely stay here.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27694, "query_start_index": 27696, "query_end_index": 27696, "truncation_seperator": "... 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{"id": "86038", "pid": "86038", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nBoy Howdy! Liki Tiki is the absolute worst place you could possibly stay in Orlando. We were fortunate to stay in one of the brand new units, but even that turned out to be sub par. The bathroom sink had two settings: scalding hot burn water and 3rd degree burn. The first time I tried to take a shower, the handle came off in my hand. As far as design goes, the master bedroom features a shower with a window looking into the bedroom. Needless to say, this is a very undesirable feature when Grandma Sophie feels the need to clean off after a long day at the pool... Speaking of which, if you like personal space, you'd better not go near the pool. I don't remember what the posted maximum capacity was, but unless it was 3,450...they don't adhere to it. lots of unattended kids running around, and other unsightly creatures. If I were buying a present for someone I hated, I would definitely consider a 3-night stay at the Liki Tiki.\n\nReview 2:\nFamily vacation 3/21/12 with 4 adults and 2 children under 10. Keith at check-in did a fabulous job finding us a condo near the lagoon where pools, slides and fun in the sun experiences were plentiful. Kids had a great time and we met new friends and had fun conversations around the activities. Excellent security day and night. About 6 miles from Disney entrance, Publix closeby and multiple dinner opportunities nearby. All in all a terrific place for children and adults.\n\nReview 3:\nWe come to Orlando once a year. This was such a nice place to stay. It was clean, modern and fun. Every employee that we came in contact with was friendly, courteous and professional. The pool was clean, had lots of chairs around it and had numerous life guards on duty. We loved staying here and will definitely be back. We recommend it to anyone looking for a place to stay in Orlando.\n\nReview 4:\nRooms were fine, little out dated, but worked for 9 family members. Problems accured when security left our door wide open for 10 hours while painters painted the balcony and used out bathroom. We came home from the parks at 9pm to find out door wide open. We went around with customer care and the front desk for about 6 hours and finally got a credit on the room. Well, when getting our receipt from the front desk they tried to pay us off with free lunch, instead of a credit. What a Joke!!! After refusing and laughing at them, they gave us a free night. After checking my credit card later in the week, they actually charged us $500 more. Will never stay here again!\n\nReview 5:\nA friend who lives in Fl. Recommened this plac. During my searches via Internet this did not pop up on it's own. It is close to Disney. About a 10-15 minute car ride and the resort offers a fun pool and DJ and games and tiki hut during pool hours. They also have a variety of things to do. Paddle boats, playground, fishing, mini golf, bikes. Also a moviethaetre across street that a resort tram brings u too. Kids had a ball. The rooms were clean and updated and very roomy with laundry and full kitchen in e 2 bedroom we had. We stayed for 3 nights and only one was spent in Disney park but they were so busy in resort they didn't even ask if we were going back to parks! Had plenty of kids to play with. Although it says no outside drinks in pool area each day we packed a small cooler and drank them in plastic cups while at pool. No one bothered us but we went in late August so not sure during busy seasons. If going to Disney again would Deinatley stay there again.\n\nReview 6:\nSuperb condos. The condo was clean and well maintained and well stocked to cook in, even the sofa bed was ultra comfortable! The pool was big and clean very well staffed. Our boys aged 8 and 5 loved it they have fun in the slides and the water sprays. It does get very busy at the weekends but we just headed to the theme parks. It is near a Walmart and Target to stock up on cold drinks and snack for the days out. Staff where very pleasant and at the pool water was provided for free. Would recommend to any families. if you are after quiet pool don't stay here as is it loud and fun. The condo's are quiet though.\n\nReview 7:\nWe stayed 5 nights at Liki Tiki and did not have any complaints. We were lodged in the 400 building in a one bedroom villa. This was plenty of space for me, my husband, and two children ages 5 and 7. The villa was clean and well maintenenced. We had everything we needed for the entire week. The kitchen utensils were well stocked and they provided laundry and dish soap. We never heard noise from our neighbors through the walls, however in the front bedroom, you could hear the hustle and bustle of people moving around in the mornings. Nothing out of the ordinary though. Continental breakfast was provided at the club house Mon-Fri and there were children activities each day in the water park area. We were wishing we had more days to enjoy the property amenities, but we were booked with activities already. I would definately stay here again. I booked this room through TNT resorts and would recommend them for cheap prices. We did have to attend a sales presentation, that went well over 3 hours,-they need to learn no means no. That would be the only negative experience of the whole stay.\n\nReview 8:\nWe recently returned after staying at Liki tiki for 8 days in total over Christmas. The Condo's were great - very spacious and the price was very good for the amenities and the size of the unit. I would highly recommend this for a stay with your family. It was also only a 15-20min drive to all the Disney Parks. The highlight is the Water Park - my kids loved it!! !\n\nReview 9:\nThis place is so horrible that my family and I checked out after only being there for 20 minutes!!!! Dirty Dirty Dirty!!! The staff was rude and actually tried telling me it is rated a 4 star. Yeah right. Unfortunately my sister and her family ended up staying and when we returned to see her got a second look at the dump. Pool is overcrowded with life guards sleeping behind their sunglasses and get this, at this fine 4 star resort you get your own D.J. that screams profanity when announcing what kind of beer in a pitcher you can get for $5.00. If something wasn't rusty then it is broken. Don't Go!\n\nReview 10:\nIt was our third vacation at the liki tiki. Stayed here for 8 nights. We cannot understand why there are bad reviews about liki tiki because it is always such a pleasure to stay here. My sis says that if people are complaining they should rent the presidential suite at the Hilton, maybe they will be satisfied then. It's clean, no bugs in the app. Beds are oke. Washer and dryer, dishwasher, always a balcony with a view of the pool/gardens. Gardens very wel maintained. Friendly staff. Guarded entrance. plenty of towels and pool towels. tv in room and bedrooms. Close to shops and parks. The only thing what we miss is a sort of bug net on the balcony so you can sit bugfree. In this time of year there are a lot of lovebugs. They don't do anything but are very bothersom. 1 suggestion towards the checkin desk, if guests arrive late tell the arriving party to consider the time. People in the adjacent app. could be sleeping!!! !\n\nReview 11:\nThis was our fourth trip to Orlando. I, too was skeptical on the Liki Tiki from reading reviews, but decided to give it a try since there seemed to be so much to do there. BAD IDEA. First of all, the villa we stayed in is extremely outdated. I'm not picky about new new furnishings, but even the tile in the bathroom was rotting. The third day we woke to find bugs in the bathroom. Complained to front desk, given a room up two flights. Okay, but we were in orlando to do things, not unpack, repack etc.... SEcondly, i have never stayed anywhere less equipped. I mean, these place don't have coffee cups, almost all the cubboards are bare!! Then, the pool/lagoon area. So crowded you had to be there at 10 am to get a place to sit. The so-called wave pool I did not see in action once.\n\nReview 12:\nThe Many things that make this a bad place to travel to. No one answers your phone calls at the front desk, or customer care. No one returns your calls. Dozens of mangy cats everywhere around the resort. Our Villa was very dirty! Stains on couch, carpeting, & tub bottoms, and floors looked like they were never cleaned. Beds are a joke. Mine broke the second night there. They are doing construction and put us right next to the construction site. We were woke up at 7AM every day by the noise. Construction vehicles blocked out parking almost every day, with compressors and tools everywhere. They truned the water off for over 5 hours to route the water to the \"new\" building. Only 2 hot tubs for everyone in the resort Drivers of golf carts don't pay attention to traffic & sometimes drive very fast. One almost ran into my vehicle, and I wasnt even moving. HUGE problem with key cards - it took 3 days of going to the office every morning to get our cards reprogrammed. Only internet access is in the main building, and costs 6 dollars a day.\n\nReview 13:\nWe stayed with two boys, age 11 and 8. We had a great time. There was plenty of room in the pool and water park and the boys especially liked playing water volleyball. We wish we would have had an extra day to just spend at the resort. Everything was perfect except for our loud neighbors that kept the boys from getting to sleep a few nights.\n\nReview 14:\nBEWARE: they \"hotel\" lets locals use all of the facilities - this means that the pools are overrun by people who aren't staying/paying for the hotel!!!! !\n\nReview 15:\nMe,my husband and 3 boys visited the liki tiki in march of 2005. Me and my husband enjoyed it so much that we went back alone in may 2005. we enjoyed walking the premises at night and we also enjoyed the hot tubs and fitness center.The staff was excellent and i definitely have no complaints. I would reccommend that anyone with kids make this a vacation destination.\n\nReview 16:\nLiki Tiki was great fun for our tot and would recommend for kids of most ages. Not much for teens though.... Accomodations were nice. We stayed on the 5th floor 2 bedroom condo unit. The beds were horrible; rolled to the edge or the middle if anyone else was in the bed. Rug was worn in areas. TV's in all rooms - Big plasma in the living area; allowed all guests to be entertained. We did experience cock roaches and a plethera of love bugs but we are in Florida... The pools were NOT heated but tons of fun for the kids with several water slides and mini wave pool. Kids pool only open 10-7. Adult pools stayed open later. Playground, putt putt golf, bicycles and paddle boats available for a price. Daily activities for the kids and poolside bar (avg price) for the adults. Comparing to some of our previous timeshare experiences; it is safe to say that Liki TIki is not quite so organized. It did appear that the resort was going through a makeover so conditions should be better....\n\nReview 17:\nThe Liki Tiki Village has the worst customer service in Florida.The Hotel is falling apart and guests are being moved with bed sheets and towels in hand.The bugs have more rights then any consumer could get.The Director of Operations claims the hotel has integrity,but will not listen to guests.The showers are cold as hot water is out on most units.If you stay the maintanence guys will know your first name and be in your rome every day also complaining.\n\nReview 18:\nMy family & I stayed here back in May 2005. We originally booked the Nick Hotel but, at the time, construction was not complete & there were no guarantees that the pool would be open in time for our vacation. I booked the Liki Tiki solely based on on-line photos of the pool. It was only a 15 minute drive to Sea World, Universal, & Discovery Cove, the one-bedroom villa was very spacious and clean, and the grounds and pool were well maintained. The employees weren't exceptionally friendly & our room wasn't available unitl 5pm, but overall, for the price and location, it was a great deal!\n\nReview 19:\nWe stayed here in April so maybe that is a really bad season to go. Upon arriving it seemed fine, We went to Disney for the day and when we came back it was dark. Upon turning on the lights in the bathroom many little cockroaches ran away! Yuck! We also could hear our neighbors very well clear enough to hear their conversations while in the middle of our room(not leaning against the wall). Before going to bed, eww we saw a huge cockroach in the master bedroom. We called the office about 1 am (we have 5,8, and 12 year old) the office said they would come spray, he showed up with a can of raid haha, what is that going to do? So they switched our room. In the new room there was a few smashed cockroaches on the wall, and a dead frog under the coffee table. We left and stayed somewhere else for the week. The water area for the kids was cute though.\n\nReview 20:\nMy family and I spent the New Year holiday at Liki Tiki Village and it was very clean and a well kept Resort with loads of amenties for the kids, they loved the water park and the wave pool. We loved our time spent at Shipwreck Sally's, the food was great with very reasonable prices, they had lots of food and drink specials, But mostly we had a great time singing Karoke, it was one of the best New Years for us and would recommend it to anyone and encourage everyone to go and see, you won't be disappointed.\n\nReview 21:\nI just returned from my Florida vacation where I spent my 1st week at Liki Tiki. We were in this very private, and quiet 2 story condo which was 1/4 of a townhouse/villa style building. We had a great screened in porch, beautiful land scaping and close access to a heated pool, fitness center, children's area and spa. I loved all of the amenities- our condo was very clean and the two tubs were both jetted. Liki Tiki also has a water park, poolside bar and grill, mini golf, paddle boats- activities all day long. It's close to all of the attractions, restaurants and stores. The staff was very kind and helpful and the security in the front made me feel really safe. At the end of our first week- I didn't want to leave to go to our next condo and after just spending a week at the second condo, my instinct was right- Liki Tiki felt like home, a home I want to return to!\n\nReview 22:\nEverything you would expect at 3.5 star resort. Dated and some areas could use fresh up a little. Reasonable price. Loaded amenities. Great pool area. But the wifi is not reliable at all. Target is 2 miles away on 192. 10-15 minutes drive to disney world.\n\nReview 23:\nJust got home mid Jan from the resort. The place has three pools but only one suitable for swimming and its not the harbour with the slides its the pool directly behind the sales offices where they try thier best to get you to spend your money on future visits to the resort. The heated pool was a simple round pool so keep this in mind when looking at other resorts during the winter months. The pool with the slides for the kids was around 60 degrees and when I complained they simply said that it was heated and that nothing else could me done, so we had to bundle our kids in towells while we finished our 5 dollar draft beers. By the way you cannot take your own food or drinks by the waterpark, there is a big sign on the gate leading to the waterpark stating this fact so be ready to spend lotsa cash while watching the kids with goosebumps. My suggestion look elsewhere for other better run resorts.\n\nReview 24:\nMy family of 4 stayed at liki tiki in oct .We had a great time some of the review's we read kinda made this place sound like a dump. We stayed in the 900 building and was not a dump. Very nice carpet was a little old and air cond stop working twice but both times they came right up and fixed it . Very close to D-W and traffic was not that bad. Our kids loved the pool area great for kids ages 4 to 12 or so. They never said anything to us about a timeshare. We loved it and would stay there again for sure!!!! !\n\nReview 25:\nMy wife and I traveled to Orlando for our honeymoon, and swapped our timeshare for a place here for the week. First of all, the place is fairly close to Disney, but far away from International Drive, or Universal Studios. The place was dressed up nice, but the condo's we stayed in had an Air Conditioner farm in front of each building that I compared to the Cadillac Ranch in Texas, only for Air Conditioner Fans. The Stopper in the whirlpool tub wouldn't seal, so we were not able to use this. When we called to talk to the maintenance staff, few could even speak English, we never got service. Walls were paper thin. (Next door, the tenants had a baby that was up every morning at 6 am. And so were we. . . . . . ) They called SEVERAL times to get us to come listen to a timeshare. I would say very inopportune times, but then again we were on our honeymoon. . . . **drops two penny's on the table and walks out of the room**\n\nReview 26:\nmy family and i have just returned from our holiday at the liki tiki resort and loved everything about it the staff the facilities, it has to be the most friendly place we have been our appartment was very spacious ideal for four adults with everything you require to make your holiday comfortable.The sites facilities are exellent both for adults on their own or for families, my biggest praise has to be for the staff irelivent of their position within the resorts structure every one of them was always polite pleasant and always ready to help and not because they had to it was because they wanted to and i would recommend the resort to anyone. Gary south wales uk.\n\nReview 27:\nthis place is the best. our family of 5 stay there from 6/10 to 6/16. the kids love it. check in was like 5 minute. when we got to the condo the kids was all excited. the place feel like home. love every thing from the check in, pool, ect...the only thing that i wish they need tho change was the carpet. its was old and dirt. make sure you were sock or wash your feet before go to bed. beside that love every thing about it. our room was 307b.\n\nReview 28:\nFound this hotel and booked via Resideo.com for a stay a few years ago. The entire campus is amazing, very well-kept with lots of trees and vegetation. Staff is friendly, but the rooms are amazing. Our room had a full kitchen. The master bedroom had lots of space and a king bed. The bathroom had plenty of space as well, with a tub & shower. The balcony was great, and perfect for hanging out on first thing in the morning with a cup of coffee. It's a bit further away from Disney than we're used to, but that was easily overlooked as we were very surprised and impressed with our stay.\n\nReview 29:\nRefund policy is not enforced! I have repeatedly contacted and spoken to Linda and Vicki regarding my refund since 9/26/05. In each conversation, I have been told their system did not include the correct client information which delayed my refund from being processed. I would be reassured in each conversation the refund would be mailed out. To date, 2/8/06, I have not received my refund. Now phone calls go directly to a voice mailbox with no direct operator.\n\nReview 30:\nWe stayed at liki tiki village 1/6/08 to 1/13/08 and LOVED IT!! I was very hot this week with temps in the 80's. We have 2 girls 7 and 9 and they loved the pools and the lagoon. We stayed in a 2 bedroom in the 500 building. room 513 c. The pool was right out side and the kids loved it. The condo was nice and clean and spacous. The bedroom were big and comfy. All the employees at Liki Tiki were very helpful and nice. If we had any questions or problems, such as needing a few more garbage bags, they were handled quickly!! We went to Univerisal studios this year and we were about 20 mins away but very very easy to get to. One of the things I really liked was it was a gated community with a guard at the front. There is a walmart up the road on rt 27 about 10 mins away. I would recomment this instead of the publix as that was very expensive. There is plenty of resturants around.\n\nReview 31:\nStayed at Liki Tiki in Aug 2010 for 5 nights, great place for kids the waterpark was wonderful. Kitchen equipped with all you need. The only negative thing I saw was that there was discarded cups and plates around the pool area (not staff faults) from the guests. Also, guests left garbage outside the room over night and some animals got to it. Overall a very nice vacation place.\n\nReview 32:\nRight when we walked in the unit, we wanted to walk out. Our unit smelled like mildew, the carpet and couch were stained, bathtub was dirty, toaster was filthy, and the room just looked like it had never been maintained at all. We asked about switching rooms, and the front desk said they were totally booked. We had pre-paid for the room for a week, so we were stuck with it. How bad was it? We paid for 7 nights.......we left after 3. Also, the wi-fi is not free, but that did not matter because the signal didn't seem to reach our unit. The resort does have some good points: nice water park pool with slides, bar at pool area with NFL package, mini golf, paddle boats, playground, lots of stuff for kids to do. From other reviews I have read, believe that some of the rooms must be nice. If you get a good room, it could be a nice place to stay. But beware........some rooms at this resort are not good.\n\nReview 33:\nStayed in 102D Villa. It was 2 story, full kitchen, 2 bedroom, 2 bath, screened patio. Very nice, older but updated look. Had a problem with AC in master, maintence came out ASAP and fixed it, also didnt have linens for sofa bed (didnt realize until 11:00 at night) and the office had some delivered within 20 minutes. Also had no telephone book (had to call office to get pizza #'s).Waterpark was great, paddleboats fun but hard. mini golf was kinda boring. Loved the late night swimming. The fishing pond is gross and really has aligators. Didnt do bikes, but they look really fun. They have activites for kids to do daily, but I found the employees a little boring and rude. (we did not participate after the 1st day). Overall had a great time. Location was hard to find and a little far from hot spots. Just said no to timeshare and they didnt push too much.\n\nReview 34:\nWe have stayed at the Liki Tiki 2 years in a row and will be going back next year. The Condos are very nicely furnished \"a real home from home\". We had a problem with our hot water which resulted in needing a new boiler and this was all fixed promptly by the very efficient maintanence staff. I did not find the water park overcrowed and the food and service at Ship Wreck Sally's was excellent. I have been to Florida 8 times now and after staying at the Liki tiki I can honestly say this was the best accomodation I have been too. Can't wait to get back there.\n\nReview 35:\nVery rude employees..Our rooms were not very clean. If you were not part of the time share tour you were clearly not wanted there...the whole place was about time share,tours around the hour and please do not get in the way of them even if you are a PAYING GUEST..The entire driveway is always full of cars so you can't even check in or out with you guessed it...time share people..This hotel is clearly not interested in renting rooms..Towels are very limited and this a water park. I feel like I was robbed..Tried at check in to just get my 500 back I paid as a deposit for two rooms..they told me that was a deposit and non refundible..also it was never mentioned that I also had to put up a fifty dollar security deposit per room...This place is a total rip off.\n\nReview 36:\nWe arrived for the last week of April into the first week of May 2009. Our arrival was very late at night and staff was pleasant and helpful. Liki Tiki is a beautiful resort. All staff were friendly. They did not push a \"time share presentation\" and we politely declined the offer. The pools were spacious and clean. The kids had a great time. It was close to everything Disney. We had a 2 bedroom which was large and clean with no noise in the 1100 building. The food at the bar and grill was good. I would definitely recommend Liki Tiki and would happily come again.\n\nReview 37:\nWe just returned from 1 week at Liki Tiki Orlando 8-4-07 thru 8-11-07,We found it to be a bit run down,we had stayed at other area resorts and they were newer and better.My family had a 2 bedroom unit in the 1300 building it was basically ok,carpet badly worn and the elevator was out of order 3 times.Beware of there high pressure time share promo,we told them we were unhappy with the property and we were treated hostily be a nasty salesman.The water park looks much nicier in photos than it actually is.Do yourself a favor and book at one of the other resorts off rte 192 there are several.\n\nReview 38:\nI feel that the resort was beautiful.. it was until we went to a seminar in which the sales person lied about the full details of the timeshare that he convinced us into buying into..i spoke with representives later on the phone from island one resorts and they admitted to me that the employees (sales team) do and say whatever it takes to make a sell... i think that is ridiculous and not the best way to do business....\n\nReview 39:\nStayed there last week and it was great. It is a slightly older hotel and does have some signs of wear. But if your looking for a nice room and the amenities that include a waterpark at your hotel, this is the place. The check-in was fast and friendly. advice on the timeshare offers, just don't answer the phone and you won't have a problem......they only called me once. The waterpark was phenomenal....KIDS HAD A BLAST!\n\nReview 40:\nIf you look at the good reviews most are by short term renters. 2 or 3 days. If you stay the week you'll hate this place. They close the pool early, sometimes by 2 hours so if you've been to a park you come home hit the pool and they immediately say they are closing. They advertise a wave pool but it was never turned on in a week stay. The staff was rude at check in. They clsed the pool at 5:30 on Thursday to have a 25 dollar a plate dinner show. The rooms are a bit worn and very small. I wouldn't come back here for anything.\n\nReview 41:\nGreat place to take the kids......Lots of things to keep them busy....I was a little concerned after reading the NEGATIVE reviews it received from some people but then again, U can't please everyone, all the time....We found the place clean, the staff more than helpful and friendly.....We stayed there for 3 days and the kids were kept busy all the time..We would go back again, for sure....It is conveniently located to almost anything U care to do in Orlando..\n\nReview 42:\nFamily of 5 from Alaska with three teens (first vacation beyond the west coast states). Loved the accomodations. Staff is wonderful! When taking a break from theme parks, we enjoyed paddle boating, playing mini-golf, basketball and volleyball. The room was clean and saw no bugs as mentioned in previous posts. I agree with others to state Liki Tiki is an excellent value. 2 bedroom suite was spacious and pool side unit highly appreciated. Teens went swimming every evening. Every morning, husband or I took advantage of fitness room. Next time will upgrade to a 3 bedroom unit for added teens privacy. Thank you Liki Tiki for making our east coast visit positively memorable.\n\nReview 43:\nafter reading several negative reviews and getting a really reasonable price on the resort, we were pleasantly surprised at how nice the liki tiki resort was! the apartment (in block 500) was very spacious and clean with plenty of room for our famly of four. the staff were all very friendly and the pools were all clean and plenty big enough. the hotel was quiet at night so no complaints there either. overall, a great place and would definitely visit again! ignore the bad revies.. i think the place must have been refurbished since some of these reviewers went as there was evidence of work being done onsite during our stay.\n\nReview 44:\nHad a great time at the time of our stay, the front desk agent \"Judy \"was very helpful, super on point with her job and when she discovered their was a problem with our reservation she was able to take care of it right on the spot. Also I really have to give her praise for her great customer service and the ablilty to handle herself excellent under pressure.\n\nReview 45:\nI am an owner at this resort. when we first bought into it back in 1998, it was great, but the last 2 years, we have had a hard time even getting reservations,we pay our maintance fees, and taxes every year, and last year, we as owners couldnt even get in at all, everytime we called , several times, the reservation people say, sorry we are booked full, I think that is bull, we own there and couldnt even go there last year, but we still have to pay our taxes and pay maintaince fees to keep it up. Whats wrong with that picture?The customer service has been really poor the past few years, and when we did go in 2004, we had a hard time getting in then, they were rude when I kept saying, well, when do you have opening so we can come there.I said we are owners. we are hoping to take our kids there this year..well I hope they can find room for us this year. Karen Simons...from Michigan\n\nReview 46:\nJust got home from Kissimmee. Let me just say this is the best place to stay if you have small children. The staff was very helpful and pleasent. The grounds was very clean and nice! Our room was great, very clean! We stayed in 732F, 700 building...3rd floor. The condo was a 1 bedroom with a pull ou couch, kitchen, 1 bathroom, washer and dryer. They also had limited dishes and cooking ware. Overall it was a wonderful place and we will return this summer! Wal-mart is right around the corner, Take 192 towards Clermont get off on the Clermont exit. Wal-mart is about a mile or so on the right hand side. From the Resort it's about 2.4 miles total. I had a guest ask me where was the nearest Walmart, she was very greatful to know it was right around the corner. Over all our stay I give this Resort an A++++\n\nReview 47:\nthis place was great! i stayed in liki tiki from May 29-June6, 2011, and i couldnt have been more pleased! the water park was fantastic to have fun with the kids, and due to being there for disney world, this place was great for the down time relaxation! The money paid and the atmosphere was well worth it! we will definitely stay here again! Timeshare was introduced and i bought a time share only because i was very pleased with this place! They do not force u into anything like i have read in the past, u completely have a choice if u want to go or not....it is NOT FORCED!\n\nReview 48:\nThis place is RUN DOWN, old, and most incredibly FILTHY. I cannot imagine where people who liked this place have stayed in the past, but if you are travelling, this is NOT the place to feel \"homey\" in! From the banged up and sorely needing paint front door of our two bedroom nightmare to the grease dripping from the ceiling above the stove, the place was disgusting. Three sets of blinds, none worked, and even if they would have, expect the warm Florida sunshine to greet you in the face at some ingodly hour. Ever heard of room darlening blinds? This place has not. The King-sized bed had two queen sized sags from previous guests, the light switched and door knobs made your hands sticky, and the \"fine\" tin clost doors around the room were a loud pain in the... This place was TERRIBLE. Don't fall for the long TIME-SHARE presentation either. The positive reviews here must be from \"time-share owners\" trying desperatly to defend their impulsive investment.\n\nReview 49:\nme and my fiance and my friend and her boyfriend stayed there from aug 31 to sept 3. we had fun. the place was nice,clean. we got a one bedroom condo. all the amenties where great. they only problem we had was we where on the first floor the last door by a corner so we had cricket and lizards in our room. salmentar on outside. it wasnt bad at all. i would defiantely go back and recomended to my friends or other people. we also didnt spend alot of time in the room only to sleep. we where doing the parks during the day and sleeping in our room at night. the pools and hot tubs were gergerous. the kid pool was cool. there alot to do with kids at the kiddie pool\n\nReview 50:\nThe beds are small, they say they are queen but they really are full, i took the measurments and measured my queen bed and didnt come close. Their is a flat screen in one room but if you want to relax in your bedroom there is an outdated tv in there. Then there are bugs in your room and the walls and connecting door are thin so you can hear everything in the room next store. The people next to us had three screaming kids and would blare the tv until 12am and managment wanted to charge me 65 dollars to move to a different location. The dryer took forever to dry, the bath tub jets didnt work all the time, managment takes forever to fix things or to respond to things. Very far away from disney unless you pay a 1.00 for the toll each time which still takes you 10 miles out of your way. I just wanted to get away for a vacation but this was a nightmare.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33406, "query_start_index": 33408, "query_end_index": 33408, "truncation_seperator": "... 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{"id": "2514645", "pid": "2514645", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was our second stay at this Hotel (4 nights). It was included as part of a flight/hotel package we found on Expedia. For a mid-town NY hotel, and at the price (est. $175 night), it is an excellent choice. We had a large room, well furnished and well maintained. The Park Cafe across the street is very good for breakfast. The is a subway entrance on the side of the property (55th St).\n\nReview 2:\nOur entourage stayed at Park Central in October for a business trip. Our trip would not have been as smooth and entertaining if it was not for the AMAZING service and attention we received from Valentina at the conceriege desk!!! We cannot speak highly enough of her professionalism, her attention to our needs, her ability to ascertain what we might need that we hadn't thought of or planned for, her ability to speak the languages that our group spoke, and her gracious and energetic personality which all made us feel like kings and queens. Not only did she attend to our business needs, but she took the time to get to know us to determine what personal things we wanted to do in the city as well to have the best experience in New York City as possible. And DID we!!!! Thank you Valentina!! You made our trip the finest!! We highly recommend Park Central hotel overall, but Valentina's attention and service put them top of the map!!!! Thank you! Sincerely, Happy Group from Europe!! !\n\nReview 3:\nWe stayed at the Park Central from July 5th to 9th and found it more than adequate. The maids were efficient and all we came in contact with were friendly and helpful. The hotel is huge and was built in 1930 so obviously it will show some wear and tear but considering it's location I consider it a great bargain. Those expecting Ritz-Carlton level amenities for less than 200 a night are kidding themselves. I will not hesitate to book this hotel for our next New York family vacation.\n\nReview 4:\nYou mean the Park Central Ghost Town. Lack of employees and the few that were there were no where to be found. Rooms have been remodeled and are quite large for the city, close to 850 square feet, but the air conditioning is horrible and non working. Vintage old wall units never been cleaned. Even in the lobby and common areas. I heard many complain during my short stay. Great location if your not going to be in your room until after midnight. No security anyone could walk into the elevators 24/7. I was price gouged but you can expect it in this tourist central location. Would not go back unless it was in the winter. If you plan on staying dont expect service and you wont find anyone to complain to about it.\n\nReview 5:\nIt was an excellent surprise to stay in the PC NY. It has an awesome location, just one block from central park and a few blocks from times square, allowing us to get everywhere around manhattan by foot. It's my first time in NY, and I must say that yes, I'll come back, and no matter what, I'll be staying at the PC!!! Great crew (Elizabeth, the manager, and her team, are amazing!). *** Breakfast package is a must have. Great deal! ***\n\nReview 6:\nI reserved a room by direct telephone to their reservationist early in September for 3 nights over a weekend in mid October. I wanted a specious guest room as advertised on their website. I was quoted a price for a standard room but opted to upgrade to a Superior King. When we got there late Friday night from our flight from the West Coast I was told that we would be given a \u201ccorner room,\u201d and my reservation for a superior room was meaningless. Their policy for room accommodations was \u201cfirst come, first served.\u201d Our corner room was small and beatup looking. The wallpaper was peeling and the bathroom door wouldn\u2019t shut completely. It reeked of smoke but a nonsmoking sign had been placed in the room. On the upside, the location was good and it was quite.\n\nReview 7:\nthis was my second time staying at the park central. I went to check in and was told check in is at 4 pm. I offered to pay more and they said there was nothing available. ok. i understand, i was given a ticket to check my bags. I then found out i have to pay!!! what hotel do you have to pay to check your bags?! I chose to hold on to my computer, as that was an extra bag and asked for a password for wifi. Nope, there is no wifi available, you can only use their computers in the business room. As for the rooms itself they are bland, need to be updated, and a little dirty in appearance. DONT STAY here. there are many other GOOD hotels in nyc that offer good customer service and are much better.\n\nReview 8:\nGreat location and room was very nice. We had two rooms booked (1157 & 1151) 1157 was much larger and was perfect 1151 was fine but small, I think this is there normal room. This place is a 5 minute walk from Central Park, the 2 deck \"red\" bus stops here which was a great surprise, and right next door to Carnigie Deli. Walk to Times Square. Parking was $39.00, and the hotel when booked directly on there WEB site $143.00 was cheaper than the Expedia/Hotels etc. Based on pricing I would stay here on all future visits. Only one mishap was there checkin system went down when we arrived and they had no idea how to check people in, there front desk could use a larger staff - some people waiting 1 hour in line to check in.\n\nReview 9:\nOur stay at Park Central couldn't have been better for both the service we received and the amenities. The location of the hotel is perfect for acces to both Central Park and the theater distrtict. I would especially like to thank our receptionist, Ellen at the front desk who was most kind and helpful with our needs, Additionally, I would like to give special thanks to our Bellman, Carmelo, who made our stay most enjoyable. We felt part of the \"Family!\" John Soltis\n\nReview 10:\nThe location is great! Price is reasonable as well. Front desk staff is friendly, especially Elizabeth! Shes patient, professional, and very approachable. Strongly recommend this place\n\nReview 11:\nAll the bad reviews you've read are true. You really get the feeling that the staff could give a crap about you or your experience there. I tried to cancel for the following night but since it was 6pm (2 hours past the 4pm cutoff they charged me another $328 for another night). Trying to get to bed at night was awful- the heat was unbearable. Obviously, they didn't do the right thing and let us out of the agreement (since they didn't hold up there end of the bargain) but instead they took advantage of me and many other guests who wanted to go to a hotel that had air conditioning.\n\nReview 12:\nMy wife and I had just finished 7 weeks travel and this has been our worst hotel experience. We had to travel to NY at short notice as our son was hospitalized. We booked for two nights. After flying for 24 hours from New Zealand we arrived to check in a 1am Sunday morning. We were informed that our room was not available as the hotel had over booked its rooms. Front desk staff advised us that they had booked us in at a nearby hotel for the first night and gave us directions to walk there with our suitcases. We found the front desk staff unapologetic about the overbooking, condescending and unsympathetic to our need to sleep. Returning to the Park Central the next day we were given Room 2023. We found the noise of the adjoining room\u2019s plumbing very intrusive, noisier than our bathroom (thought it was the alarm clock going off at 6:30am!). Walls are not sound-proof as we could hear animated conversations between a couple and their young child in the next room. We were very surprised to see the coffee making facilities set up in the bathroom. Not hygienic. Not a happy experience.\n\nReview 13:\nI found this hotel to be a very ragged operation. Several irritating problems: inadequate linen service, TV malfunction, bad lamp in room, room card failed (desk clerk offered no apology, said he had \"no idea\" why it failed), poor elevator service. Seems no serious attempt at quality control at this hotel. Frustrating experience. Also, this hotel has a restaurant but does not offer room service. Would not stay here again.\n\nReview 14:\nHello every one, I have been several times at the Park Central and it become my second home in my NYC visits. He is very well located and the service is exellent but one of my main reason is Elizabeth Cacovic the Guest Relations Manager that allways smile, remember and helping me fill that I choose the right choise. It would'nt my last time and I'll be back for sure\n\nReview 15:\nI had a very nice stay at the Park Central, I am getting ready to check out right now :). The staff was very helpful and polite, especially Elizabeth at the Front Desk. The hotel is located in a very accessible area of the town for tourists visiting the Big Apple...walking distance from Time Square and Central Park. The ratio price /quality is good, check the restaurant downstairs the Tomato soup is delicious!\n\nReview 16:\nStayed in June 2006. Hotel was older, but updated. Customer Service was below average. They locked us out of our room by mistake along with numerous other people, but not a big deal. Keycard/Computer error. Since that time they have been charging my credit card randomly for phantom stays. They charged me $700 beans in October 2006 and now again in February 2007. REPEATED calls to management you get voicemail and NO return calls. Credit card company is not much better. They advise Park Central can continue to charge these phantom stays forever. I must now wait until I win the second dispute and then cancel my card. What a major pain. I recommend you stay somewhere else. Oh yea and the credit card company is Bank of America. Hotels.com booked it, but not their fault. Hotels.com in fact was great.\n\nReview 17:\nI found the service efficient and fine, but the room was pretty manky. The furniture was pretty beat up and the carpet, although vacuumed, seemed pretty dirty. The bathroom's shower curtain was moldy and there was shower gel or something stuck on to it. The biggest problem is the lack of ventilation. There are no controls for air circulation, not even an air vent for the bathroom, which is desperately needed. The location is good, but the moldy shower curtain was a huge turn-off to say the least.\n\nReview 18:\nMy stay was excellent, Ellen was very helpful, she gave me good advice. I definitely want to come back next year.\n\nReview 19:\nJust awfull No atmosphere unless you count bus terminals Terrible service super slow check in Super slow check out! No mini bar in room and overpriced room service Bizarre elevators Oh good location\n\nReview 20:\nWe stayed here in July for 2008 to see a couple games at Old Yankee Stadium and Shea Stadium. Upon arriving, we had to wait 3 hours for our room to be ready but once we go in, it was a normal sized room with a big screen T.V. Very Clean for what it was. Excellent location from everything you might want to do in NYC.\n\nReview 21:\nI used to love this hotel but now it is turning into a dump. Besides taking cold showers and no apology and no explanation except \"we are working on it\", the hotel has a serious mold and plumbing smell problem. Not sure if they had a flood and didn't fix it properly, but it's bad. I moved to three different rooms and finally the last didn't have the odor but it was so deep into the carpet dirty -- it was unthinkable for a hotel charging over $ 200 a night. This hotel has a great location and for some reason they are NOT putting money into replacing wallpaper or carpets. My guess is that they are going to run it into the ground and then start all over again. The housekeeping dept. is in need of some serious training about what is clean. I\n\nReview 22:\nWhen I travel to New York for business I like to stay in an area, that will be in the \"heart of it all.\" Park Central is conveniently located near Times Square, great restaurants, and Central Park. The rooms are much bigger than other hotels with comparable rates yet the quality and service I received was just the same, if not better. The beds are so comfortable and the views are amazing. I am so grateful that I was able to meet reservation agent Shanies H. Shanies has extensive knowledge of New York, she was kind, accommodating, and offered great customer service which made my stay very pleasant and my check in as well as check out process seamless. The friendly room service staff were excellent as well. My room was clean upon check in and through out the week. Most hotels say they offer certain services or amenities, but when you get there you see they don't offer everything they mention. Park Central exceeded my expectations and my only regret is that I didn't visit the hotel sooner. I would definitely stay here again and will recommend it to others.\n\nReview 23:\nWe pay a lot of money (500$ for night and more) but was impossible to sleep!!!! There was work in progress DURING ALL THE NIGHT on the face of the hotel buliding (stop only weekend) near my window and along all the building and I had to buy ears cork! I I protested but was useless, The only good thing of this hotel is the position, very good\n\nReview 24:\nLooks are deceiving! Elevators don not work or slow at best. Rooms are damp and smell like dirty pillows, furniture chipped and aging. room service doesn't answer the phone safety deposit box doesn't work bugs in bathroom . Bathrooms are filthy. When manager was called they never got back to me. To top all of this off everyday a huge blowup rat was placed in front on the sidewalk to protest the bedbugs at park central.......no way is this a 4star hotel it is criminal what they charge it is a flea bag hotel.\n\nReview 25:\npluses: Subway entrance, in front of the hotel etrance. 3 min walk to the Central Park. 5 min walk to the Times Square. 7 min walk to 5h Avenue. Starbucks next door :P minuses: Bad elevator service. (There are many floors and we often had to get on our floor by feet) Very expensive breakfast. (25 $ per person)\n\nReview 26:\nWith an early-morning meeting the next day at a hotel a block or so away, I was in need of a more budget-friendly, but still nice, hotel in the vicinity. After reading very mixed reviews here, I was very interested to experience the Park Central for myself. I am glad that I did. The room was exactly as reserved online with a king bed. The LCD TV was a very nice touch. For New York City, the size of the room was above average. The location is excellent and I found no issue with noise level where I was staying. The front-desk staff tends to recite a standard speech upon checking in, so while I would not give them the award for most outgoing and friendly, I didn't find them rude either. Truthfully, checking in at the end of the day, all I really wanted is to get my key. I guess I could pay another $100-$150 and get perkiness from the staff of a neighboring hotel, but I was very satisfied with the accommondations and location of Park Central.\n\nReview 27:\nStayed here twice. First time got a junior suite on a high floor with a view. The room had been recently renovated at the time and was all I could ask for. Second (and last) time got a cramped, musty, smelly hole on a lower floor looking onto a brick wall. Front desk was overwhelmed and of course unable to help when we requested a change. Frankly the experience was the opposite of the previous visit. Won't be back.\n\nReview 28:\nStay away from this hotel. It doesn't give you value for money!! We didn't get the room category we booked (King size bed) so we had to stay in a room with 2 single beds for 2 nights. The bedsheets were dirty and we had hairs in the bed. There is no service at all and the staff is very unfriendly. 2 weeks after we stayed their they charged our creditcard with 90$ without any reason. Please stay away!!! !\n\nReview 29:\nWe booked a very group at the hotel and were given the worst service I have seen in a hotel to date. It took hours to get everyone into a hotel room. We were checked into rooms that were already occupied, rooms that were not clean and rooms that did not meet our reservation requests (singles instead of doubles, etc). The staff was extremley rude (to say the least) and unapologetic. Rooms were left without towels, with broken lamps and more. When are room was \"cleaned,\" all trash and dirty dishes were left in the room. This was by far the worst hotel experience I have had in New York or anywhere else. Their supposedly \"bargain\" prices get you nothing but a headache.\n\nReview 30:\nAfter reading the reviews i was very nervous however good points first. The room had been newly refurbished, comfy king size bed, large flat screen tv, hot water, working lifts and some helpful staff. The down side, I was locked out of my room at 7am because a staff member had entered my credit card details wrongley and after much complaining we were given a complimentary breakfast. The room had peeling wallpaper and ceiling. There were never any face cloths supplied and the lighting in the room is dim even with every lamp on. The sedan I booked through the hotel was late, the lady on the desk could'nt had caredless.I'm glad we did'nt pay for the breakfast as it was luke warm. Some staff were lovley (thanks security and housekeeping) the rest acted as if they were doing us a favour letting us stay. There were numerous other guest complaining (glad I'm not the manager). Use this hotel only if you get a great deal.\n\nReview 31:\nThe first room had a broken toilet and 2 doubles instead of a king size which I reserved, and phoned-in a few days before arrival to confirm. Also, demolition in a building across made it impossible to sleep after 6:20am. The second room was better and it had a king size bed. However, the overall hotel experience was very bad. First, they have construction going at the front entrance, which is fine. What is not fine though is the fact that they keep switching randomly which entrance (front or side) is open for no good reason. So, at any point in time you'd come to an entrance and discover that it was closed in favor of the other. Second, the internet did not work right - wasted $24 discovering that fact. And third, my personal favorite - this hotel will charge you $3 PER BAG to store your luggage for a few hours after checkout time. I have stayed in at least 10 different hotels in NYC, and many in other places and I have never seen a ridiculous service like this. Not recommended.\n\nReview 32:\nDirty sheets. Ac was not working when we got to the room. Staff was not helpful. Couldn't get anyone to answer the phone when calling downstairs. Overall def would not stay here again.\n\nReview 33:\nGot cheap flights to New York (thanks Zoom) just before Christmas and had a fantastic time. New York hotels are expensive (like any big city) but we got some great prices booking direct with the hotel (\u00a3115 per night). The hotel is in a great location, just two blocks from Central Park, a subway station just outside the door and with walking distance of the Rockerfeller Centre, Times Square, Macy's etc. Staff were all polite and helpful and the lobby is large, relaxed and pretty smart. The rest of the hotel and our room was clean, plenty of room, an LCD TV and everything worked. Its not a luxury hotel but it is clean, tidy, really comfortable beds and made for a nice stay. Loved our stay.\n\nReview 34:\nWe stayed here for one week, and quite frankly, it will be the last time we stay here. The customer service was shocking! You phone up the number that they have for the business centre to ask them a question and they have no clue and tell you you have to go there and find out for yourself. You call to fix the air con and they dont turn up. You need to use the internet and the service is down. May be it was just bad luck, but it certainly wasnt the 9 out of ten or above that they strive for on their marketing materials!\n\nReview 35:\nVery comfortable rooms Delicious Breakfast Next to a Sttarbuck's Cafe Close to Broadway Theaters Near Times Square\n\nReview 36:\nMy family and I just went to NY to celebrate my sisters b-day. Stayed at the Park Central and were very pleased. We read all the reviews and were a little concerned but found everything to be very satisfactory. The staff could not have been friendlier and very helpful. I would stay there again in a NY minute. The location is excellent.\n\nReview 37:\nWe really enjoyed the Park Central. While the hotel seems a little worn in the public areas (nothing terrible but not that brand new feel), the location on 56th and 7th cannot be beat. Two blocks from the park, 5 or 6 to Times Square, and 100 feet to the Carnegie deli. The room was perfect size, clean and the bed was very comfortable. If you want to stay in the city this is the place\n\nReview 38:\nNot quite sure what is the basis and criteria for hotels' number of stars, but this hotel would not rate higher than 2 stars if it was defined by quality of services and amenities - Not to mention value for money!!! This is a place that charges you for any possible services that they provide you, including keeping your luguage for couple of hours after you check out! In fact they charge higher than Penn station, so you're much better off to just go there and leave your luguage! Also any access to the internet is gonna cost you a fortune. There is wireless in the room, and you have to pay per 24 hours, but it gets disconnected after 20 hours! Alternatively you can use their business centre which is the most expensive per minute internet access you can find in the whole Manhattan. This is wile there is a cafe next door with free internet access! The fitness room is very small and under equiped. In addition to the above, staff are extremely unfriendly and sometimes even rude! All in all, a very unpleasant experience. If you have an option, avoid this hotel.\n\nReview 39:\nWe have just returned from 10 days at Park Central Hotel. All in all, the hotel was very good and served its purpose. We will seriously consider staying in this hotel again. Here is a summary: Pros: -------- 1) Great location: very close to all subway lines, close to central park and to fifth avenue shopping district, close to Columbus circle. The area is also very nice. 2) The room was quite big (in Manhattan standard). 3) The furniture were nice. The facilities were very clean and modern. We really liked the room. 4) The gym is well equipped. Cons: --------- 1) Water pressure in the shower isn't satisfies. 2) The A/C is centrally controlled. That means that someone else decides what temperature will be in your room. You can control only on the fan speed. Hope this review was helpful.\n\nReview 40:\nThis hotel is located steps from both Central Park and times square and right around the corner from the theatre district. That's about all it has going for it. From the very beginning we found the service to be abysmal. The check-in staff was cold and very unhelpful. check-in time was 4 o'clock and we arrived at 3:30. We were informed that we could store our bags for three dollars each, or have a seat in the dark crowded lobby until our room was available. (we took our bags and got some lunch). The rooms are small and marginally clean. The lighting is terrible throughout and the tables are small. There was only one bank of working elevators, which was a long haul from our room. The concierge was rude and unhelpful, only recommending the hotel restaraunt(sure sign of a bad hotel). The TV check-out system did not work. Surprise, Surprise. This hotel needs new management. Until some drastic changes take place, I would not stay there again.\n\nReview 41:\nwe arrived on christmas day for a 3 night break, there were no check in queues, although we had to wait 30mins for a room. the first room was nice and spacious but a little on the cold side, also very noisy from the airshaft, after sleeping in the room for 1 night, we asked to be moved and were moved straight away. the 2nd room was also very spacious and alot warmer. had been in the room for 24hrs and the toilet broke, although this was fixed straight away, it broke for a second time once again fixed straight away. we never managed to get our minibar opened despite asking several times in the end we gave up. during our stay we found the staff to be very friendly and mostly helpfull, we had no probs waiting for a lift, i agree with some of the other comments about the hotel the rooms are a little tired looking don't be fooled by the nice lobby wich is very modern, but all in all not a bad hotel for the price you pay.\n\nReview 42:\nMy first stay was as a couple, my second stay with a friend and this stay was with my kids. The hotel was suitable on all 3 occasions. The location is superb - Central Park a couple of blocks uptown, Broadway one block west, Times square a few blocks downtown and subway stops aplenty nearby. The staff were all friendly and accommodating and our room (although not as spacious as other rooms I've stayed in) was still clean and comfortable. As far as value for money goes - I don't think you can beat it.\n\nReview 43:\nThis has been my favorite hotel to stay in when I visit NYC. I've been coming here for the past four years now. The staff are amazing and very helpful as well....one of my favorites is Carol who works at the front desk. ;) I look forward to my upcoming stay here this weekend!\n\nReview 44:\nMy wife and I stayed at the Park Central Hotel from 8/19-8/23, 2007. - We arrived around noon on Sunday, our room wasn't ready, but we did a pre-check-in and checked our bags for free - The room size was ample, King bed was extremely comfortable, TV was very good, bathroom and shower good, maid service good, desk, lounge staff and bellmen helpful and friendly - The location of the hotel is excellent: Subway lines, decent restaurants, Late Show w/Letterman, Central Park/carriage rides are all within 3 blocks, Rockefeller Center, 5th Ave shopping, Times Square are all within 15-30 minutes walking, we even walked to the Whitney Museum through Central Park - about 30 minutes. - We checked out at 5:30am and cabs were already lined up outside for the ride to LaGuardia\n\nReview 45:\nIf you are looking for a bargin with a great location this is the hotel. The hotel is nicely located between central park and times square. The service is only fair at best. When booking I opted for the upgraded view room and had an amazing view of Times Square. I will definately stay at the hotel again.\n\nReview 46:\nExcellent, especially for the price (priceline). The location is ideal, just a few blocks from the craziness of Times Square. Cheery atmosphere, unlike another hotel we stayed at. The staff is friendly, and the rooms were a great size. The lobby is decorated nicely, and you'll save a lot of money on cabfare since the location is excellent. Great hotel for the newbie tourist to New York.\n\nReview 47:\nReturned from this hotel last night. Travelled with my family of 4. While yes, it is well located, it is really not as nice as a Holiday Inn. The rooms felt dirty, bedspreads and blankets were worn, bathroom tiny, no perks at all (no coffee maker, etc.). Check-in was a very long line (I noticed at any time of the day or night there was a long check-in line--this hotel is obviously not hurting for business). Check-in rep was nasty. The view out of our window was of a filthy dirty roof with buildings on all sides. It felt like night all the time. Do not spend more than $80 on this room. There are loads of hotels all around this area. TIP: Ask to be on the 3rd floor--we didn't do this intentionally, but soon discovered that we were grateful to be able to use the stairs as needed. This is no exaggeration--you can wait for 15 minutes for an elevator. You really have to filter in \"elevator time\" into your \"travel time\".\n\nReview 48:\nStayed here for 3 nights and was very unimpressed. Rooms were musty and had mildew on the ceiling above the window as well as the inside of my shower curtain. Could not get another room due to summer crowds. Requested a non smoking room but apparently my room was sandwiched between two smoking rooms and the stench of stale cigarette smoke was always in the air. Yuck. Great location but this place should be put out of its misery and torn down to make room for a newer hotel. Stay here only as a last resort.\n\nReview 49:\nThis hotel would have been great if it were listed accurately as a 2 star hotel. The air conditioning does NOT cool the hotel rooms. The water pressure sucks. The lines are always long because they are constantly understaffed. The walls appear old and mildewy with orange water draining stains. The sheets didn't even feel clean. It was honestly a horrible experience. I mean nothing is 4 star - even the phones are outdated. I will never stay here again and would NEVER recommend it\n\nReview 50:\nPositives at this place were few and far between, but location was good, only a couple blocks from time square, and the beds were very clean and comfortable. Thats where the positives end. At $300 per night, you wouldn't expect to get nickle and dimed on things such as luggage storeage, which is $3 PER ITEM. Luckily I got a parking spot out front, so it was a non-issue..but frustrating nevertheless as we had 7 bags for 4 people. THis was at 2:00 pm, and our room was not going to be ready to check in until 4:00. Thats as late a check in as I've ever seen in a hotel anywhere in the world. The concierge was completely unhelpful with regards to anything. They did not know parking regulations for the Columbus Day holiday, they could not recommend a place to eat. In fact, they seemed very impatient with anyone who would ask them a question...I'm not sure why they were there. The room we got smelled of mildew, and was very musty. The clean, comfy beds were a plus, and I ended up with a decent night sleep, but for $300..you can certainly do MUCH better.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30064, "query_start_index": 30066, "query_end_index": 30066, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 578, 1580, 2078, 2807, 3257, 4031, 4743, 5480, 5961, 6158, 6757, 7864, 8302, 8683, 9109, 9927, 10441, 10567, 10778, 11108, 11868, 12950, 13306, 13831, 14155, 15120, 15551, 15971, 16657, 17596, 18603, 18800, 19510, 20047, 20174, 20524, 20923, 22006, 22815, 23779, 24721, 25239, 25528, 26313, 26631, 27033, 27973, 28496, 28992]}
{"id": "87648", "pid": "87648", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here late June 2011 for a 5 day city break. The Hotel is situated close the the Lake, the Oak Street beach and the John Hancock building, which makes it a long way from Soldiers Field and the Adler Planetarium. Choice of restaurants and cafes limited in the immediate area. Room was clean and comfortable, good sized bed and bathroom was well equiped, no bath but a fabulous shower. We had breakfast there once as a Sunday morning treat, it was delicious but quite expensive. Good Hotel if you want to stay in that area, I would chose a more centrally located Hotel next time.\n\nReview 2:\nWe've stayed in the Millenium Knickerbocker several times now and it really is a wonderful hotel. The staff are truly exceptional and make you feel instantly at home. The location can't be beaten - just off Michigan Ave so you're moments from great shops, bars, restaurants & minutes from the beach but its on a quiet street so you can escape to your room or the hotel lobby after a long day of sight seeing. The rooms are gorgeous with fab bathrooms. I would recommend this hotel to anyone spending time in Chicago and will definintely be back. Top tip - try a martini at the hotel bar!\n\nReview 3:\nThe hotel was absolutely wonderful. My college age daughter kept saying that the bed and pillows were so comfortable...she loved it. We attended a family wedding reception at the hotel also. The food was wonderful...the service excellent and the banquet room was stunning. The dance floor was gorgeous. We had a quick meal in the restaurant and it was also wonderful. I can't wait to get back to Chicago and I only want to stay at the Millennium.\n\nReview 4:\nStayed for 13 nights in April. Very nice stay and excellent value. I booked on Priceline for the lowest rate, far lower than I was able to negotiate with the hotel directly (even lower than the corporate rate I normally use). The hotel is nicely updated with comfortable bed and excellent shower. The room was definitely on the small side (as it is an older hotel that was remodeled), but for a single traveler it worked out fine. My room on the 8th floor luckily had a view of the lake between the two buildings across the street. Location is good and within a one block walk to the nearest bus on Michigan Avenue. Staff was fine. I didn't interact with them very much. At least one of the porters was very nice. I would stay here again if the price is right for business. For a vacation with my wife I would choose a place with larger rooms.\n\nReview 5:\nI was in Chicago with my daughter looking at colleges and we spent one night at the Knickerbocker. The hotel is amazing. Beautiful. Comfortable. Friendly. Quiet. Incredible location. Really nice and helpful staff. No complaints - we loved it. We got a great rate on the room - it was the weekend of the Chicago marathon, so it was hard to find a room at a reasonable rate, and the Knickerbocker was the best rate I could find. We weren't sure what to expect, but could not have been more delighted. We will absolutely stay there again when we are next in Chicago.\n\nReview 6:\nOur stay at the KNICKERBOCKER was great, from the quick check in to the great rooms, and the shower was just what we were looking for. The staff was great, we truly enjoyed our 4 days in the windy city, the location was perfect for our romantic getaway, being from out of town the staff was so very helpful when looking for the perfect place to dine or have a drink. Quiet, clean and just the right size rooms, we will return to the Knickerbocker in the near future without searching for a better deal. Keep up the great work Knickerbocker Staff!!!!! !\n\nReview 7:\nA friend and I spent 3 nights at the Millennium in October. We rode the orange line from the airport into the city, then caught a $6 cab ride to the hotel.Sean was working the front desk, and check in was a breeze. After dropping our luggage in the room, Henry, the concierge, was very helpful, finding us last minute dinner reservations at a nearby steak house.He continued to give us suggestions each day for our adventures, guiding us around closed streets due to the marathon, making several reservations for us, and giving his opinion when asked to help us decide between ideas. The location of the hotel is a 5 minute walk from Michigan Ave, so very convenient to anything we wanted. As noted in other reviews, the room was a bit small, but plenty large enough for the 2 of us, especially when we were only in there to sleep each night. The bed/bedding was a dream. Everyone at the hotel was very friendly to us. I highly recommend the hotel if you want to stay a short distance away from the lights and sounds of Michigan Avenue, but still in quick and easy walking distance.\n\nReview 8:\nWho allows smoking in public areas anymore? This was the nastiest thing of the hotel. Such a beautiful lobby, but the experience was ruined by smoking that made the entire place wreak! What a way to ruin an otherwise great stay.\n\nReview 9:\nThere are submarines that have more space than the regular rooms in this hotel. We booked though Prcieline and paid a slightly higher fee for free in-room Internet access. The hotel refused to honor that, saying they had to charge extra. When I complained, they said the problem was with Priceline, not them. While the hotel is in a convenient location, we learned that the Sheraton Suites, around the corner are a far better deal. The bathroom is tiny, the shower has an irritating spray from the ceiling and is so small there isn;t even a bathtub. There is no dresser. The air conditioner has two settings, off and hurricane force.\n\nReview 10:\nI reserved 2 rooms at this hotel 2 months in advance for the air and water show taking place in chicago. Upon arriving i was told the people staying in my reserved room the prior night decided to extend their visit so my room were no longer available. They offered to pay for our rooms at another hotel they arranged. Good deal right?? No! They sent us to the Essix Inn on south Michigan, an old, dated stinky motel that is about $65 a night. When I called to complain they set us up in a nicer motel. Although they did make it right this took 3 hours of our vacation time with our family, who were waiting for us. Not a great way to start a vacation. We purposefully booked at the millenium so we would be in close proximity to the air show and would not have to hassle getting around the city and paying for taxi or parking. Very disappointed- what is the purpose of a reservation? ?\n\nReview 11:\nJust returned from an anniversary weekend at the MKH. The staff shines at this hotel, everyone we came into contact with could not have been more helpful or friendly. The room was very clean and the bed was so comfortable we didn't want to leave it. Fitness room has brand new equipment, and provided a great start to our days there. Location is perfect for shopping on Michigan. We walked to Water Tower to shop and to the Hancock for dinner. We ate breakfast at the hotel and had the buffet, I would recommend ordering off the menu instead, the eggs on the buffet were not good. They do have safes in the room for your valuables. And the bathroom is complete with a fantastic rain shower head. I would definitely return to this gem in Chi-Town.\n\nReview 12:\nCheck-in was without issue and prompt. The room was small but clean. This property was VERY noisy, especially during the early morning hours (4am -on) as people woke up to shower. The water pipes were constantly \"singing\" loud enough to wake me up and keep me up the rest of the morning. Thin walls for sound. The bathroom was very small but nice. Wireless internet was terrible. There is a nice bar in the lobby, and the location is great, but for the money, I would look elsewhere.\n\nReview 13:\nThis hotel was magnificent! Not only was it a mini palace, but the staff was polite, helpful, and professional. In an e-mail I received before we left for Chicago, the concierge, Les, offered to get us tickets, directions, reservations to anything we'd like to see/do. He also got us an upgrade on our room, and when someone rudely butted in line as we were registering, the registry person said they would upgrade our room just for that. And so we were granted a beautiful suite complete with king size bed and jacuzzi. The bed and the linens were so comfortably both of us slept late every morning!\n\nReview 14:\nI am disapponted with this hotel. I will not spend my money with them again. After making reservations for a particular room and calling the day of the check in to cofirm the room, I didn't get what I made reservations for. The 2nd item of displeasure is, I reserved the room with my business credit card and paid for it with my personal debit card upon checking out. Of course the charges went through right away on my debit card but the card that was used to reserve the room are still there and I was treated uncaring at very best by the person in accounting. There has to be a number of hotels in Chicago that understand customer service.\n\nReview 15:\nI stayed at the Millennium Knickerbocker 9/10 - 9/12/2011. I don't consider myself a hotel snob, but this hotel is listed as a 4 star and it is 3 star at best. The interior finishes (carpet, baseboards, wall and floor paneling, etc.) are very worn and not well kept. It is obvious that this used to be a smoking hotel because the room had an odor of Cigarettes. The rooms were very small. Also you had to pay for internet. Really? I can get free internet in a Holiday Inn paying 2 star prices, but a 4 star hotel does not provide free internet for its customers? The best thing about this location is its location. Also don't park your car across the street. They do not allow in and out parking for customers of Millennium Knickerbocker and they charge about $50-55 a day. It's cheaper at 200 Delaware, one street over. It is only $35 a day. Also they charge a 40$ upgrade fee if you want double beds instead of a single bed. For what I paid to stay at the Millennium Knickerbocker, I should have used that money to stay at a cleaner, more well kept hotel.\n\nReview 16:\nAs a meeting planner, this experience is one that you dream of but usually never comes to fruition. The Millennium Knickerbocker in Chicago was the site for two association meetings last week and it was one of the best meetings we've had in recent past. Everything from the initial contact to the billing went as smoothly as you can imagine. I give the Knickerbocker staff my highest rating as they were there at every turn making sure all details were taken care of and even suggesting changes to make things better. I wish I could book this site every year!\n\nReview 17:\nThe staff went above and beyond. They were so friendly and accommodating. We were very impressed. The location is also good if one is interested in shopping on Millenium Mile. Right across from Bloomingdales.\n\nReview 18:\nOur choice of accommodation was made for us by Priceline's Name Your Own Price option, but we were definitely satisfied with the Millennium Knickerbocker. Despite the outrageously expensive parking, which is problematic at every Chicago hotel, the Millennium got everything right. My husband and I both arrived feeling under the weather, and were exceedingly grateful for the unsolicited free upgrade that allowed us to miss out on what we'd heard were very small guest rooms. The decorating style is certainly a throwback to an earlier era, but done tastefully and allowing for a modern standard of comfort. The staff was friendly, the cleanliness was up to par, and we left feeling much better than when we arrived. We're planning another visit to Chicago and will certainly seek out the Knickerbocker again.\n\nReview 19:\nStayed 4 nights at Millennium Knickerbocker for girls trip to Chicago. Location was right around the corner from Michigan Avenue. It was within walking distance to many attractions. Now, we did walk to Navy Pier from the hotel, that was quite a trek, probably 3 miles to and from. The hotel decor had been updated. Lobby, room and thoroughfares were nicely decorated. The only problem that I noticed was an unpleasant odor when entering the lobby. It was always present. We did eat once at the hotel restaurant, that was not a good experience at all. 45 mins for OJ, bacon and toast. Then when time to cash out, the credit/debit machine was broken. Overall, good experience. Never felt unsafe in or around the hotel, but we did take proper precautions.\n\nReview 20:\nFrom check in to check out { thanks Helen} The Hotel's staff makes you feel like your their only guest from service to attention this Hotel cannot be beat. With all of the Mag Mile at your doorstep and the surrounding night life and resturants nearby makes the Knickerbocker your best pick in Chicago. The rooms are comfortable and clean .The old world setting takes you back in time when hotels had class and charm with all of todays modern amenities. For Buisness or Pleasure its our pick for a fun getaway. J and J\n\nReview 21:\nUp until I actually got there, it was a very stressful experience. The month before I was due to arrive, I booked the room over the phone to confirm my reservation. They never gave me a confirmation # and said that my reservation was set to go. However, instinctually, I check the week before leaving to make sure my reservation was intact. NO RESERVATION COULD BE FOUND. So, they could only give me a new reservation 2 of the 3 nights I had originally booked for and I had to find another room at another hotel for more money. They were NOT understanding or caring or sympathetic. The only nice person was our concierge, Leslie. And, the rooms and bathroom are extremely small. Not quite the experience I had anticipated.\n\nReview 22:\nI spent 4 nights at the Knickerbocker over Memorial Day weekend and couldn't fault the hotel. The beds were very comfortable, the room was a decent size with a spotlessly clean and modern bathroom, safe, minibar and large flatscreen TV, and the staff were professional and efficient (we had some storms and one of the nice touches was that the concierge could loan you a complimentary umbrella marked against your room number). I was visiting Chicago with a group of friends and we wanted a location that was convenient for the sights and the lake, but also easy enough to get back to after some nights out, so the Knickerbocker matched that well. At just a block from the Hancock Tower it was easy to walk back along Michigan Avenue or head down to Oak St beach. The hotel was a random choice from Hotwire so I can't comment too much on the value, but for the price we paid at relatively short notice we were very happy, and I wouldn't hestitate to recommend this hotel to others.\n\nReview 23:\nWe stayed over New Year's Eve. The hotel looks like it was recently refurbished -- the rooms are very modern and updated, with flat screen TV's, blackout curtains, and modern bathrooms (with rainfall showerhead). The location was fabulous -- right off of Michigan Ave., across from all the upscale shopping. My biggest gripe was that the room was tiny -- we had a king room, and the only thing the room fit was the bed and 2 nightstands, with a desk tucked away into the corner. Also, as with all older hotels, there were some noise issues with the room next door. We got a good deal on Hotwire, so were pleased overall. If you stay here, you should try Oak Tree Cafe in the Bloomingdale's mall for breakfast - yum!\n\nReview 24:\nLocation couldn't be better on the mag mile. Renovated rooms very cool. Highly recommend.\n\nReview 25:\nI stayed at this hotel with a friend for a weekend of shopping. I bid on a room through Priceline and paid only $117, but, we had to share a king size bed. We were fine with that! The bathroom is modern, and the room itself clean. It was a bit small, but all we did was sleep there. We came to shop! DO NOT valet park. Right across from the hotel is a garage...literally, it's probably 30 whole steps to the door of the hotel. Perfect! And, it's $30 for that parking, while the Knicerbocker charges $48 to valet your car. Ridiculous. Just do it yourself! The bed was SO COMFORTABLE that I'm thinking of buying one for my home. Sheets were quality. Yes, we'll stay again!!!! !\n\nReview 26:\nI am not sure what is the best hotel I have visited recently, but I am clear on the worst. The Knickerbocker is a dump! Whoever gave this 4 diamonds should be shot!\n\nReview 27:\nGreat little hotel this one. Situated in a quiet (for chicago) avenue off the Magnificent Mile, it was well located for the city. Friendly, (but not amazingly so) staff, and the room was great. Looked like it had been newly renovated, big flat screen tv, lovely comfy beds and a stylish bathroom. Now for the minor quibbles. Whoever designed the toilet must've been an NBA player, sat down on it I could only get my toes onto the floor, and I'm 5 11\". God knows how any short ladies would get on. The shower needs a degree from MIT to work out how to use, and anyone used to a good ol' power shower will be disappointed. Also we checked in, tired from the flight at 1pm to be told our rooms wouldn't be ready till 4, which was annoying to say the least. However these were only minor quibbles really, overall I'd give it 8/10. PS Don't use hotel bar, $20 for 2 glasses of beer, which was warm and flat. AVOID.\n\nReview 28:\nThe location is good but you get what you pay for in this case. Horrible service, damp and mildew smelling rooms and linen and a staff that could give a care in the world if you stay there or not. They wanted to charge us $100 to leave the place which was a joke since one of our travel buddies is severely allergic to mold and she was getting sick within the first 20 minutes of our stay. We were offered another room and sure enough the same thing so we had to leave the place just for health reasons alone. Highly doubt this place would pass any amount of health inspections, just horrible.\n\nReview 29:\nI stayed at this hotel from May 4-May 6, 2011. I was bitten by bedbugs; the marks started showing up several days after I returned. More and more have shown up on my body since then, today is Sunday, May 15. I have seen several other reports on this hotel; unfortunately, it seems the hotel is in denial. This incident is ruining my vacation in Costa Rica. I will be making a report to the hotel on Monday, May 16, when I return to the hotel.\n\nReview 30:\nMy first trip back to Chicago in about 7 years was perfect! I chose the Knickerbocker as I had read that their rooms were recently renovated on top of being a great location to Michigan Avenue, Rush Street and downtown Chicago. I must say I was very impressed with the guestrooms! I had not stayed there prior but it definitely is a refresh from what I\u00e2\u20ac\u2122ve seen in photo's posted on the reviews. The guestrooms are nicely decorated with a modern feel and they are good sized for a historical hotel! The beds are wonderful \u00e2\u20ac\u201c I need to get a pillow top mattress at home! I used the Internet access with no issue and I LOVED the larger screen TV\u00e2\u20ac\u2122s. The shower is fun with the different types of shower heads you can choose. And the bathrooms are fresh with all new granite and tile. I\u00e2\u20ac\u2122m anxious to get back to Chicago and it won\u00e2\u20ac\u2122t be 7 years from now! I would highly recommend this hotel \u00e2\u20ac\u201c fantastic guestrooms, location and staff! I\u00e2\u20ac\u2122ve added some digital pictures of my room as they are completely different from the one\u00e2\u20ac\u2122s I saw on previous reviews with the new renovation.\n\nReview 31:\nGreat Location & great stay. Mattress & bedding was very comfortable and I slept great. No noise from the rooms next door like other hotels. Modern upscale room design. Hotel staff was very friendly & helpful. When we called room service with a request they responded quickly. Just one short block from the Cheese Cake Factory!\n\nReview 32:\nMy niece and I stayed at the Millenium Knickerbocker from Friday June 26 until Monday June 29. We arrived early in the morning and our room was ready for an early check-in, for which we were very grateful! The room was beautiful, comfortable and had all of the amenities one could wish for. The front desk, the bellhops, the house maids and the concierge were all friendly and polite, coming to our assistance when needed. The location of the hotel could not have been more convenient, a few steps from the finest shopping, dining, and bus services. I will definitely recommend The Millenium Knickerbocker to my friends and family and will reserve it for my next visit to Chicago!\n\nReview 33:\nRecently stayed two nights and for what I paid. $169.00 first night and $229.00 for the same room second night I was not too impressed. THe conceirge and bellman, front desk staff were all very helpful. When paying this price I prefer a more modern hotel - while the old charm is charming ( my room had one queen bed and two full bathrooms??) - I would still prefer modern. I did not appreciate being charged for local calls and 800 numbers - no free internet access. They need to look at what the competition is doing - this would be one of the main reasons I would not return. In short I'd like more value at this hotel.\n\nReview 34:\n4-star ??!? More like a 2-star hotel !!! Most websites list this as a 4-star hotel, and I cannot imagine why ...probably b/c it is so convenient to Magnificent Mile/Michigan Ave and John Hancock tower. The lobby is ok, but the room was horrible. On my way to the room, right off the elevator on the 12th floor (highest guestroom floor possible) walking in the hallway, there was a very distinctive smell of death-like musty-ness, accented by an oddly old, sour-y, onion-y odor that I could not imagine in a 4-star hotel or even a 2-star hotel ! It felt and smelled like a Senior-Citizens Nursing home (no offense to anyone!). The room was old, with outdated furniture...bathroom was tiny with the smallest sink I've ever seen. The bathroom felt like it was \"wiped-down\" clean vs spotless. The bedspread had all kinds of hairs on it. Gross !! I had to open the window to rid the room of smells I cannot describe, and it was 28 degrees outside !! Service was non-existent, with no friendliness by any of staff. Serious refurbishing needed !!! Book this hotel at your own peril ! !\n\nReview 35:\nThe service was very good. Room small but not unbearable. Actually the maid did a good job. Room was clean. Close to everything. Would not stay there again. There was a horrible odor in the room the last day of our stay. Would stay elsewhere. Not a four star property.\n\nReview 36:\nI recently stayed at the Millennium Knickerbocker Hotel in Chicago and I was literally blown away by the service, the modern style rooms, the great location downtown for dinning and shopping, and did I mention service? This was a great expericen and I will stay again.\n\nReview 37:\nWe spent one night at the Knickerbocker. The room was a bit small, bathroom rather cramped and the elegant decor a little past its prime, but it is still a very nice place to stay. My two teenage daughters thought it was \"awesome\". They loved the room decorations and the elegant look and feel of the hotel. The staff was very friendly. The bar was a fun place for a drink. The location is great for shopping; Bloomindales is across the street, Water Town Place is 2 blocks away and American Girl Place is 3 blocks away. For breakfast we recommend the Oak Tree Restaurant , it is in the same building as Bloomindales on the top floor.\n\nReview 38:\nMillennium Knickerbocker exceeded my expectations. Yes, I asked for a renovated room. I was told that all rooms were now renovated. I asked if an upgrade was possible since I was staying for 6 nights. They were able to accomodate and we got a mini-suite-new, clean barely used. The first room we saw was also renovated but was a standard room, good but not large. If all rooms are indeed renovated this hotel is above average and located in a great area, just off the truly Maginificent Mile.\n\nReview 39:\nArrived to check in at 6:00PM. I was traveling with 2 other people and had reserved a room with double beds. Upon arrival we were told no rooms with double beds were available; however, we would be given a suite with 1 king bed and a couch which folds out into a bed. We agreed. The room had one king bed, was not a suite, and had no couch. When I called reception (and spoke with the same employee), she said no suites were available. They brought up a rollaway bed which was small and very uncomforable. I spoke with the doorman about valet parking ($48 per day) and asked if someone would bring up our luggage which was in the back of the car. He agreed they would. After waiting nearly an hour, I returned to the lobby and spoke with the bellhop. He did not have our luggage. It had been left in the car and sent to the garage! Another 20 minutes later, we had receiv ed our luggage and missed part of an event for which we had purchased tickets. To be fair, staff on other shifts were very friendly and helpful.\n\nReview 40:\nThe staff is nice, friendly and accomodating. Kept changing the room for me as I found what looked like pubic hair on the blanket. The last room they gave me, which was the best out of all was filled with hair on the bathroom floor. I took it because it's much better to have it at my blanket. The hotel is old, mildwey, and dated. They were under renovation. They couldn't print out my check out sheet because the system was off. They are supposed to be sending it to me via my emailm but I am yet to get the email a few weeks after. The room service breakfast isn't so bad.\n\nReview 41:\nIt's Aug 17 and earlier this morning I gladly checked out of your establishment. I could not wait until I arrived home to e-mail my un-satisfactory experience at the hotel. Upon arrival I was so so greeted by the front desk ladies. It seemed through there facial expressions that I might have been bothering them. I also made the mistake of booking through priceline. I was giving the keys to my room and when I opened the door, my first impression was of a tiny little box. I'm a big guy and I need space. It had a dusty feel and I thought the ceiling tile was going to fall upon my head. Visually, it was not very nice. I figured I would let that slide because all I was doing there was sleeping. Yet, the more I looked at it the worse it got. I could go on and on about how I will never come back to the Nickerbocker.\n\nReview 42:\nI had a good time with my boyfriend there for 4 days in this hotel. The hotel is located right next to John Hangkock bldg. and shopping street, but it is very quiet. Also, It takes only 3 mintutes to get to Lake Michigan on foot. The lady in concierge room was so kind and gave lots of imformation about the city. She looked like she is 40ish years old, she explained well about Frank Lloyd Wright`s architecture arounf the city. It was so helpful. Also, every morning we could have apples in the basket on the concierge desk. haha The only thing that made me dissatisfied was that the room was a little bit small.\n\nReview 43:\nFirst, I have traveled extensively in the US and Europe, and I found the Knickerbocker staff to be the friendliest and most professional group of employees I have ever encountered. The concierge was extraordinarily helpful with all our requests. We found the hotel itself to be simply wonderful, our rooms clean and the bathrooms spotless. The North Michigan Avenue location was ideal--close to everything we wanted. All in all, we had a great time in Chicago, made truly splendid by our stay at the Knickerbocker.\n\nReview 44:\nSpent the weekend at this Hotel (Aug 11-13). Positive- Location and Employees Negative- Believe what you've read in other reviews. I spend approx 150 nights in various hotels around the world traveling on business. From large metropolitan cities with numerous hotel choices to very small towns with only a couple of options. This is the first time I've actually reviewed a property. Without hesitation this is the worst hotel room I've ever stayed. Room was dirty and worn out. We could actually feel the springs from the mattress jabbing us in the back-impossible to sleep. The tops of my 11 month old's socks were actually black from crawling around on the carpet. When we arrived we noticed used soap and shampoo in the shower and various sections of a 3 day old newspaper were spread around the room. I expressed my concerns regarding the room however they were \"fully committed\" so there were no other rooms available. Don't be fooled, this is not a 4 star hotel. My next letter is going to AAA who supposedly rated this hotel 4 stars. One more thing, MAKE SURE YOU WEAR LONG PJ'S- THE BED BUGS ARE HORRIBLE!! !\n\nReview 45:\nI booked this hotel for a steal on pricineline ($99) and was wary of the reviews but since it's a 4-star, figured it couldn't be that horrible. It was better than expected. Our room was one of the recently remodeled.. although not 100% complete. There were light fixtures in the doorway that were mounted but not fully installed. Rooms and bathroom are small, but comparable to what I've found in the Mag Mile area. The new bathroom design is strange - there's a window right in the shower that looks into the bedroom. Tolerable but odd. Love the new Asian theme decor! We were pleasantly surprised by the service, especially the concierge. It was definitely worth the money to stay on the high end of Mag Mile - right near Louis Vuitton and all the best shopping. I would recommend this hotel and will stay there again.\n\nReview 46:\nWe were greeted by staff with excellent customer service skills. Our room was such a pleasant surprise, from the flat screen TV, the full size shower with rain showerhead & hand held shower wand, the wall attached toilet with flushing options (on the wall), the comfortable bed, the lovely lighting options, etc.. The size of the room was snug, and very comfortable, as would be, in a historic hotel. It was also quiet, and I know that the hotel was sold out. My sister was in the room next door. We did not hear her TV. We also loved walking less than a block, to the shopping and restaurants on North Michigan Avenue.\n\nReview 47:\nHuge hotel that in a little corner of the front lobby, with only 2 employees, you check in. It takes forever to get checked in. Also, checking out it took over 30 min. to get the car from valet. This was my second time at the hotel. The first time was worse. I have reserved a room with 2 beds(there were 4 of us) directly with the hotel. When we got to the hotel they said they did not have any rooms with double beds available, people had overstayed the night before so they did not have any rooms available. They put us in a small room with a king bed and squeezed in 2 single beds. We were wall to wall beds! There are plenty of nice hotels near the mile for less price and better service.\n\nReview 48:\nStayed at the Millennium 10-25-05. Report card is as follows: Lobby: B+ (Historic, small, old charm and there is no offensive, smokey smell as others have noted)Staff: B (Friendly but not super attentive)Check-in: A (room was ready early) Cost: D (too much for what you get)Rooms: C- (SMALL room, uncomfortable beds and pillows, decore just ok, mostly clean) Bathroom: D (so small it's hard to get ready in, toilet not bolted down, tile is not real clean)Privacy: F (can hear everything, don't plan on sleeping in, other guests can be heard as well as street noises, there is no \"white\" noise to drown out the other noises) Location: A (close to everything on the Mag Mile as well as Rush St. plus we did have a nice view of the lake) Note: Hotel charges $ for internet and printing of airline boarding pass cost was $8 to get 3 boarding passes. Overall: Choose another hotel. This is not a 4 star hotel. The only thing this hotel has to offer is the location but there are plenty of others that offer the same.\n\nReview 49:\nThe Millenium Knickerbocker is a beautiful old hotel in a central location. The rooms are uniquely decorated and comfortable. The staff working in the hotel were very helpful and pleasant. The restaurant in the lobby had great breakfast food and excellent service. My only complaint is that part of the lobby is also a bar. The area is a smoking area and was offensively smokie. The smell extended throughout the lobby into the restaurant, to the elevators and into the public restroom area. Aside from the cigarette smoke in the lobby I would say the rest of the hotel was excellent. Making the lobby smoke free by keeping all public areas non-smoking is the way to go.\n\nReview 50:\nIt is quite a nice hotel with a great location. Just one block away from the Hancock tower and the water place. Provides great access to shopping on the magnificent mile. The rooms are clean and good. Staff is helpful. The beds were a bit squeaky tough, maybe because of the frame. The mattresses are very soft, so if you like firm or semi soft; this might not be for you. No free internet in the room, free internet in the lobby.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33234, "query_start_index": 33236, "query_end_index": 33236, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 771, 1370, 1828, 2683, 3258, 3822, 4916, 5156, 5801, 6699, 7458, 7954, 8567, 9222, 10292, 10864, 11085, 11908, 12673, 13203, 13938, 14932, 15660, 15762, 16450, 16627, 17549, 18155, 18610, 19709, 20049, 20742, 21377, 22468, 22749, 23030, 23677, 24182, 25211, 25799, 26632, 27259, 27786, 28915, 29748, 30380, 31086, 32110, 32793]}
{"id": "232819", "pid": "232819", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here for 5 nights. The superior rooms were very large and comfortable. The hotel is in a great location near the Opera, Sol and Plaza Mayor. The staff was very helpful. Free wifi. Definitely would stay here again.\n\nReview 2:\nAs a hotelier myself I can only say that this was the most wonderful experience. I would like to thank all the management and staff of this lovely hotel for the excellent time we had staying at their hotel. The rooms are comfortable, clean and very nicely decorated as are the bathrooms. The hotel is very centrally located and we had the an amazing time just walking around the area visiting the Royal Palace, shopping in all the boutiques and eating in excellent restaurants. Well done and we look foward to seeing you again soon. Gracias para todos.\n\nReview 3:\nThere was nothing good about the hotel except the location near to the metro station and Gran Via street. It took 35 minutes for the front desk only clerk to check us in when we were the only customer at the counter. The front desk clerk was incompetent but the hotel manager Javier Gutierrez was down right horrible. Javier was rude and we thought he had no business being a hotel manager. After we checked in, we found a big ball of hair from the previous guests plastered on the shower wall. We called the manager Javier Gutierrez and showed him the hair ball and his arrogant comment to us was that his hotel normally had the best rating for cleanliness. Then through his arrogancy he offered us free breakfast for one day which at the end he never came through. So, we thought that not only Javier was a poor hotel manager but he was also a man of no integrity. Finally, the room was very small compare to other 4 star double rooms we have stayed in Madrid and other European cities. Please stay away from this terrible hotel run by a terrible manager! !\n\nReview 4:\nThe hotel deserves high marks except for the fact that they knowingly put us in a room with a non-working a/c system. They moved us to another room for 2 nights while they repaired the a/c in the original room. The new room was inferior, as it is was an interior with a light shaft functioning as a noise shaft, virtually non-functioning a/c and noisy in the middle of the night. Waking up once or twice a night in a hot, noisy room was no fun - it is the time when one thinks of what to put in a Tripadvisor review. At the end of the stay, I had to ask for an adjustment in price for the inferior room, which they only begrudgingly provided for all of 10% of two nights, This was our second stay and I looked forward to returning to a superior hotel and room. A \"terrible\" is harsh for this hotel, but I can not get over the fact that they placed guests in a room when they knew the a/c was not functioning. A real disappointment, and I expected so much more.\n\nReview 5:\nIf you want to stay in a broom closet with no window then book yourself into a single room in this hotel. At 160 euros per night it's a real bargain.\n\nReview 6:\nThis place is only functional if you are completely exhausted and have nowhere else to stay; furnishings are minimalists, comfort is non-existent, bathroom needed lights repaired (repairman on ladder was in our room after returning from dinner, and seemed put out that we wanted to use our tiny room). Staff was unhelpful and unfriendly. The high reviews posted on this hotel must be comparing this to the local SRO.\n\nReview 7:\nI am at this hotel now, Sept 15. Pros: Very good double windows PLUS shutters, for quiet room Mini bar with drinks FREE and restocked daily. Clean and decent sized room (reasonably modern) Free and fast Wi-Fi Only 2 blocks from 2 different Metro stations and 3 blocks from Hop On Hop Off stop ( a great deal for seniors 65+, 11 Euros for 2 days) Excellent location to lots of restaurants, stores, etc. A/C worked well as did bath/shower. Decent sized elevators. Cons: Not major, but street in front is being redone (prob. complete by mid Oct) Price varies by day. Call/email ahead and get best rate as market soft. (I paid ave of 115 E, but cheaper on \"off days\") Breakfast is a bit expensive, but as I take coffee&roll, so did not try. (many places nearby have breakfast, incl McD. Egg McMuffin) Note: Hotel is between Plaza Santo Domingo & Plaza Caliao Overall - location is great, and a good place to base a Madrid vacation.\n\nReview 8:\nWe spent four days in this excellent hotel in Madrid. It is located two minutes from Gran Via shoping area and 10-15 mins from major museums. The Calle Preciados itself has at least six restaurants. The room design was modern (done by an architect) and we loved it. Bed was firm and although you can hear busy street with open balcony you can hear nothing after closing the balcony doors that perfectly attenuate noise. The staff greeted us with a chocolate. Everything was perfect. The room was not as large as happens in US but it was comfortable. If you like art and museums but have a limited stay in Madrid choose Thyssen-Bornemisza (extraordinary), then Prado, and Reina Sofia. Remember that most restaurants do not serve a main dish after 4 pm. The hotel restaurant does. We strongly recomment this \"luxury without pretension\" hotel with moderate prices. Peter and Mirka, NY, USA\n\nReview 9:\nGreat place in Madrid.A block off the Gran Via and at the quiet end of Calle Preciados. A metro stop within a block and an easy walk to many of the sites and plazas. The staff was very helpful and the room was great. Good size, modern, very clean, and a free mini-bar replenished daily (water, soda, & cerveza!). The bed was typical of many hotels, i.e. on the firm side.\n\nReview 10:\nVery nice hotel, rooms are very clean and extremely cossy. The hotel is in the very centre of the city so it is easy to get the subway (1 minute walking the closes station). Most of the rooms are quite silent given the location of the hotel (some of those situated next to the stair case might be a little bit noisier, but not a big deal). It is an expensive place to stay, but definetely nice if you can afford it. No complaints whatsoever.\n\nReview 11:\nWe spent two nights at the Preciados at the end of May 2006 and felt it was an excellent hotel and really enjoyed our stay. Staff was friendly and helpful. We loved the room and the bathroom was one of the best we\u2019ve seen. We had a top floor unit with a sun roof in the bathroom and a terrace. Everything was very clean and neat. The free mini bar is a nice touch. The bed was very comfortable and the AC worked perfectly. The sound proof windows blocked out the outside noise nicely. The location of this hotel is really unbeatable; it is near many tourist areas, shopping, buses and restaurants. Morning breakfast was good with great coffee. It\u2019s a little high in price but, didn\u2019t mind paying it since everything was perfect at the Preciados. Next time we come to Madrid we will definitely stay here again.\n\nReview 12:\nMy Wife and I spent 5 nights in \"Hotel Preciados\" and we cannot say a bad word about it.Ideal location, just off \"Gran Via\" Next to \"Callao\" Metro Station(200m),and the Shopping area in the heart of the city, close to Puerto del Sol ,The Staff were Friendly and Very Helpful, (Especially Miguel from the Bar/Restaurant who is a real Gem), the Room was Spotless and Very Quiet with a Comfortable Bed and Air Conditioning,the Bathroom was Lovely with a Powerful Shower, Free WiFi and Wired Internet, Free Minibar and even some of the tv channels are in english.The Restaurant Food and Drinks were Reasonably Priced,any time we stopped for a drink we were treated to Free Tapas, Overall it was \"Perfect\" for our City Break.\n\nReview 13:\nI actually didn't expect a whole lot from this hotel since it was so reasonably priced. I assumed I'd get what I paid for but I was wrong. I got a whole lot more. We had two rooms - both were pretty nice. We arrived at 9am, hoping we could just have them store our luggage until check in. They had two rooms for us right away. The first night, the night manager helped us with a problem and was sympathetic and offered good advice. We were so grateful to him. The breakfast was nice. The location was great. The rooms were clean. I have already recommended this hotel to two colleagues that travel quite a bit to Madrid.\n\nReview 14:\nVery convenient central location, yet close to shops, metro etc. Spotlessly clean, sound proofed room. We had a loft room with a little terrace overlooking the roof tops, even with the door open at night you could not hear the traffic. Free mini bar in room - excellent value. Only problem with being high up the wi fi signal was very low. Had to use our laptop downstairs. Helpful staff speaking good English. Room not very big but comfortable beds.\n\nReview 15:\nMy wife and I stayed for a week at the Hotel Preciados in September 2004. Being forewarned not to let the taxi drop us at the end of the pedestrian mall, we were driven to the hotel entrance on a narrow side street. The reception was efficient and our rooftop room with balcony and large bath with whirlpool tub was great. There was no scenic view; instead have lunch at the top of Ingles department store nearby for a city view. Be aware that the \"suites\" are still small by American standards, but still larger than most. The small in-room frig was kept filled each day with cold beverages at no charge. The staff we dealt with were not strongly proficient in English, but skilled enough to direct us where to find what we were looking for. The Plaza Mayor, the Palace, and great shopping were all within easy walking distance as well as several great restaurants. Everything else was accessible via the subway only five minutes away by foot. A small but excellent restaurant adjoins the hotel.\n\nReview 16:\nWe stayed at Hotel Preciados for thee nights in May 2007, and would stay here again if we ever came back. Great location, very quite rooms, clean, and helpful staff. The staff pointed us to an area away from the touristy restaurants that we visited every night.\n\nReview 17:\nWe stayed in Madrid for two nights, but not consecutively. Between the two hotels (which by the way the other received higher reviews), this hotel was by far superior. The location is in the heart of central Madrid, providing an advantage to all sight-seeing. The hotel rooms are large and comfortable in comparison to other typical european hotels. Our room had the following: A large window that opened up for fresh air (something you learn to appreciate in Europe), Flat-screen tv, free wifi in the room and the entire hotel, the bathrooms were large and extremely clean. Also, the food is awesome except extremely expensive. Overall, you will be pleased.\n\nReview 18:\nBased our stay here on the previous reviews and were not disappointed, this stay was very pleasant, the staff were very helpful with trip suggestions and any other requests. Room was a good size with plenty of wardrobe space. Free wireless internet and sat tv. Virtually in the centre of Madrid, so the shops and the nightlife are literally on your doorstep but still quiet enough. Even the culture, Prado etc is a 15-20 minute walk. Complimentary minibar with beer and soft drinks. The only slight downer was the bed. It was comfortable enough and we got a good night's sleep but it was very rocky. By this I mean the bed did not seem to be very sturdy. It was on legs and everytime you moved on it you got the feeling it was about to collapse. Would have been a 5 but for this.\n\nReview 19:\nWhat a fantastic two days we spent at this hotel. The decor is lovely, the staff were so, so helpful. The breakfast was yummy for our tummies. The location is perfect with a very short walk to just about everything and a number of cafes within arms length. Would stay there again in a heartbeat.\n\nReview 20:\nThis is a great choice if you're looking for a mid-range hotel which is close to all the main tourist sites, and yet located off the main streets in a relatively quiet location. The rooms are clean, quiet and we found the staff to be very helpful. The mini-bar is free and they also have two computer terminals off the reception area where you can check your e-mail and surf. You are only a couple of minutes away from El Cortes Ingles, as well as other major European chain stores. And if you're not having breakfast at the hotel, I would suggest you try La Mallorquina which is only about a five minute walk away on the Puerta del Sol. They have really nice pastries and they also make a decent cup of coffee.\n\nReview 21:\nThis hotel is in a great spot near everything. The front desk was very helpful and spoke english well. Room was clean and spacious and free mini bar an extra bonus. We ate at the restaurant downstairs once - but was not overly impressed.\n\nReview 22:\nVery tidy & clean. Not far from the city centre attractions. Restaurant was good. They let us stay until closing time. A good italian eatery next door and a funky little bar 50 yards away for a 'nightcap'. You won't be dissapointed.\n\nReview 23:\nWe stayed here after reading reviews on this site and have to agree that this was a very nice place. The hotel staff spoke English for those of you who may not speak Spanish. Location was very close to the Metro (about 1 block) You can get there by taking the Metro from the Airport, its a long ride but only cost 1 Euro/person. From the hotel you can walk to Plaza del Sol or Mayor ... Lots to see and do on foot or just hop on the Metro. The mini bar was well stocked and free. Internet access was a pay service, but I was able to use an available free access point from my room as well. Note: If you go out late, and who doesn't in Mardid, don't be surprised if the doors are locked when you home back. Also, its dry in Mardid so it was a bit hard to sleep in the warm dry room. We liked this place enough to book another night on our return thru Madrid.\n\nReview 24:\nI stayed 2 nights on the middle of December. it already cold but Icould enjoy the life in the room without heating due to double window. Also there were some X'mas events on and aroung Puerta de sol, where is very near to this hotel but did not care the noise. Room itself is not so big but compact. Personally I had huge trank so there is not enough place to open up it but no problem for visitor of a couple of days.Breakfast was fulfilling, more than I expected. Hotel staff is very kind regarding Taxi arrangement, advice of good restaurant.\n\nReview 25:\nHotel Preciados has to be one of the best deals in Spain. Four stars, one block from the metro, very nice rooms, quiet location and helpful staff. It is reasonable waking distance to the major museums and attractions. And all for under 90 euros.\n\nReview 26:\nOur room was certainly nice enough, quiet enough, and the breakfast (included) was lovely. Staff extremely helpful. Our only comment was that the bed was really, really hard!\n\nReview 27:\nThere is a reason this places rates so highly on Tripadvisor. The staff are friendly, the rooms extremely well appointed (the Junior Suite particularly recommended), and very centrally located. You wouldn't find anything like it in Central London for the price.\n\nReview 28:\nAs normal we read the reviews on trip advisor before booking. All we can say is its been a great stay. The reception staff, cleaners and restuarant staff have been acceptional. Nothing to much trouble.we had a room on the fifth floor with a small terrace. Superb to sit out at night before we went out.the hotel restuarant was extremly good with fine quality food.the breakfast buffet in the morning is one of the best we have had in many years.the hotel is central for all the tourist sites and the sites away out of the city can be easily reached by a great metro system.we recommend this hotel to everyone,from families to business people. Thanks again everyone.great five days in a lovely city\n\nReview 29:\nBooked a double room for 107 euros including breakfast - a great price for such a central location in Madrid. We were actually given a suite, which was completely fabulous - a huge bathroom, big sitting/dining room and lovely bedroom with an enormous bed. Despite being on the ground floor, it was very quiet and peaceful. All staff - from those on reception through to the porters - were ultra friendly and helpful. The breakfast was superb. Cannot recommend highly enough.\n\nReview 30:\nStayed here in October. Booked on the telephone - spoke to Oscar - tried to get a deal but failed!. Still decided to stay as the location is superb. Checked in efficiently and got the \"heads up\" from Oscar about what to see and do and eat in Madrid. Room was lovely. We had no view except of a shaft on the 5th Floor but that suited us as we had been on the \"camino\" and just wanted a bath and a restful nights sleep - which we got. Oscar recommended a fish restaurant \"manas\" . It was not great. However, breakfast the next morning was outstanding -- fresh fruit, hot and cold buffet, lovely coffee and breads. Out of the world. Fully sated, we took the red line bus tour of Madrid. They sell the tickets at reception and the nice hall porter walked us to the bus stop. On our return, they called a cab to bring us to the airport \u20ac25.00 . Overall, couldnt speak highly enough of the staff, ultra helpful and efficient. Beds very comfortable - no complaints -- a real 4* in a brilliant location. Santo Domingo Metro station 50 meters from hotel.\n\nReview 31:\nMy wife and I stayed at Preciados for two nights. The hotel is immaculate, with spacious rooms and baths, mostly done in marble. Beds and linens were very comfortable. The style is more elegant and professional than soft and romantic, but all the decor was very tasteful. The location is excellent, on a pedestrian street within easy walk to the Prado, Thyssen, etc. Service is professional. If I were told the hotel was twice the price, I would have believed it. My only frustration was that while we were there, the internet was down, which was a problem, but I am assuming that was a rare event. Overall, it was an excellent experience and we would be very happy to return.\n\nReview 32:\nWe stayed one night during the world cup finals at this Hotel. And cannot find fault with anything; staff are courteous and helpful, the price was amazingly good value including breakfast and mini bar! With the celebrations into the early hours our triple glazing doors onto the street you couldnt hear a peep from the revellers. Next morning we had a lovely breakfast catering for all pallettes. A super hotel, modern, clean, spacious, central, quiet......what more could you want? ?\n\nReview 33:\nWe loved this hotel and our time in Madrid. Our room was very nice and a had great view. It was a perfect location for seeing everything by foot. The bath tub was very large and could stretch completely out. It was a nice perk to have drinks in the fridge every day. If you want to try an amazing breakfast, stay at the hotel. They have everything (4 tables). On the last day, I tried the flan. It ended up being the best flan of our trip.\n\nReview 34:\nMadrid is a fantastic city and the Preciados Hotel is very well located. Location is the number one attraction here although the hotel delivers on all fronts. The only problem we had was a room that suffered with sewage smells - the night porter quickly moved us to another room! All in all a very nice stay (2 nights) and we would stay again.\n\nReview 35:\nThe location puts you in walking distance to almost every tourist & shopping site in Madrid. The free in room wi-fi and beverages are a nice touch. Our rate included breakfast which had a nice varriety of food and was very tasty as well. The front desk and bell man service were fantastic and attentive to all of our needs. In fact one night the bellman walked us (4 blocks in a rain storm) to our Flamenco dinner & dance show because he was concerned that we may not find it on our own. I have stayed at 4 and 5 star hotels around the world and have never received that kind of treatment from a bellman. It was a four star hotel with five star service and location!\n\nReview 36:\nNicely furnished hotel in a great location within walking distance of the central attractions. Room was very quiet (double double-glazed) and very clean.Staff were courteous and helpful. Only minor downside was that the \"complementary\" minibar wasn't! Overall an excellent choice and we could see why it was top rated.\n\nReview 37:\nThis hotel is so modern and contemporary and is located in the heart of Madrid. It's walking distance from anywhere you'd like to go. The rooms were very spacious for a hotel in Europe and so clean. The beds were very comfortable. My husband and I stayed here for three nights on our Eurpoean adventure trip and were not disappointed. HIGHLY Recommend! !\n\nReview 38:\nI recently spent a few days in Madrid before meeting up with friends in Sitges, and stayed at the Preciados. It is a nice hotel, located in the heart of Madrid. The positives: The location was excellent, near the metro lines, the main shopping district and tons of cafes, restaurants and bars. Another great amenity is the FREE mini-bar. Stocked with water, soda, beer and juice it was really a nice treat to have that waiting for me after a day of walking around. The rooms were modern and updated. The negatives: I found the bed to be incredibly uncomfortable. After staying 3 nights, I couldn't imagine another night on that bed. The rooms were quite nice and updated, it is hard to imagine them overlooking such a basic as the mattress. Also, my room's only window faced a light shaft in the back. I had absolutely no view and only diffused natural light. I didn't really mind so much, but most people probably would complain. Overall, a nice hotel, pleasant staff and a great location.\n\nReview 39:\nThis hotel is literally in the center of everything. Within walking distance of major sites, metro stations, parks, shopping and more. We booked a suite, which was worth the money after a long European trip in small rooms. The room was very spacious, the beds were comfortable and the bathrooms were large with plenty of counter space. We loved the stand up shower and separate soaking tub. We loved the automatic shutters; they allowed us to sleep in after spending late nights on the town. One thing we had trouble with were the light switches all over the room. Each and every light had its own individual switch and some had two. My husband and I had to start on opposite ends of the room and make our way around the suite trying to figure out how to turn all the lights off. We found the staff to be extremely helpful and friendly. The restaurant within the hotel was fantastic and stayed open late for us night owls. Would recommend this hotel to anyone.\n\nReview 40:\nThe hotel is located near everything, shops, metro, bars, clubs. Really great. The room is comfortable and the service is also good!\n\nReview 41:\nThis Hotel fit our needs just fine. An exceptional breakfast avaliable and quiet rooms. Excellent staff and great central location. Beds were comfy and room was nicely appointed with a great bath and shower. The hotel resturant is a good place to meet others for business or travel.\n\nReview 42:\nStayed in Preciados hotel for 3 days during our trip around Spain. Our trip was started from Madrid and it was the first hotel in Spain. We were traveling with my wife, sister and nephew. First off all the staff was so friendly and helpful to explain all points of interest and how to get there. Secondly, it is a very good location in the center of pedestrian area and we were able to walk everywhere we needed. We did not spend a lot of time in the hotel , just sleeping and there were not any complains about anything. Rooms were cleaned, all supplies were sufficient and the breakfast was very good.\n\nReview 43:\nGreat hotel, friendly staff, perfect location in the heart of Old Madrid. Even a free mini-bar. Best shower we saw on our vacation. Simply nothing but praise for this hotel. Stay here, you wont regret it.\n\nReview 44:\nEverything about this hotel was lovely. The service, spacious and beautifully decorated rooms, location & price. If you are going to Madrid this is a perfect place to stay.\n\nReview 45:\nGreat hotel, superb service. Staff exceptionally helpfull Centrally located.\n\nReview 46:\nMy wife, 10 month old, and I recently stayed at Hotel Preciados in September 2007. To make a long story short, we were looking for an apartment we had reserved and couldn't find it. Frustrated, we found Hotel Preciados in our Rick Steves guide book. Desperate, they gave us a room around midnight. We would have paid anything that night - our room cost us 140 Euros. They parked our car, brought up all of our luggage, and brought us a nice crib. The hotel is nicer than most European hotels. There's plenty of room, A/C, and the bathroom is spacious. It's also conveniently located in Madrid (and there's a Starbucks about a block away).\n\nReview 47:\nThis is a wonderful hotel, great location, gorgeous food, well equipped rooms, very helpful staff. One thing I will say if you're aiming to spend a lot of time in your hotel then this hotel would be right but it is on the expensive side if you're only going to be flitting in and out then you could probably save yourself a lot of cash by trying less luxurious hotels.\n\nReview 48:\nGood location, especially to get to the palace and the old section of the city. Quite far from the Prado, Reina Sofia and Retiro Park. I had a VERY small room with no view of anything (except other hotel windows). Outstanding breakfast. I would stay here again, but would assiduously research other options before doing so.\n\nReview 49:\nGreat location near two metro stations and lots of eateries. Can't speak to other rooms but the junior suite was not very junior - nice sitting room, spacious bedroom and over-the-top bathroom. The breakfast (we opted for a breakfast-included rate) was wonderful ranging from American fare (cereals, eggs, etc) to terrific baked good. Walking distance to Plaza Mayor and big department stores and shopping and easy Metro access to wherever you need to go.\n\nReview 50:\nWe arrived very early on a Sunday morning from the U.S. We were shown to our room in 5 minutes which is so wonderful after a very long over night flight. The people at the front desk could not have been more hospitable in booking tours, restaurant recommendations, mapping out the city, immediatelly printing out train schedules, arranging for taxis, etc. The hotel is in walking distance to most Madrid sights and the Metro station. It is situated in the old part of Madrid (that is where you want to be) a few minutes walk to Plaza Mayor, Puerto del Sol and the Royal Palace. Our room was clean, quiet, air conditioner worked wonderfully (major plus), free mini bar, Swiss chocolates delivered to your room on your first night. We reserved our room through a travel agent and had breakfast included. The breakfast was wonderful, one of the best breakfast displays I've seen in Europe (and we travel extensively). So, overall for the price and location this is the hotel to stay at when visiting Madrid. We had a wonderful time and will certainly return on our next visit to Madrid.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27428, "query_start_index": 27430, "query_end_index": 27430, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "92%", "inner_docs_start_indices": [176, 408, 972, 2043, 3015, 3176, 3604, 4543, 5441, 5824, 6278, 7100, 7833, 8466, 8929, 9938, 10212, 10883, 11675, 11983, 12707, 12957, 13202, 14072, 14630, 14888, 15075, 15349, 16059, 16546, 17604, 18293, 18790, 19242, 19598, 20277, 20608, 20975, 21978, 22951, 23096, 23391, 24007, 24224, 24409, 24498, 25149, 25530, 25866, 26334]}
{"id": "224689", "pid": "224689", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nA vastly overrated hotel. The room was barely large enough for the bed, and there was no bath tub. There was an adjoining room, and we could hear every word our neighbors spoke, and every cry and babble of their baby. I am sure they heard everything we said as well. It was like staying in a youth hostel. There was no maid service either, until we requested it, and then we had to go sit in the lobby for an hour while the room was serviced. The staff were neither friendly nor helpful. For $200 a night, one deserves a little more.\n\nReview 2:\nThis is my first time to comment on any hotel. Enjoyed the location of the hotel...very close to some excellent restaurants. Our disappointment was in two areas. The condition of the hotel and the service. The hotel is badly in need of some deferred maintenance. Walls and doors banged up...in need of a clean up. All staff appeared to be 'new' or not familiar with all aspects of the hotel and dining room/lounge. We tried it with a Groupon Coupon for 1/2 price so thankfully we did not pay full price.. We paid 220 for a premium king room plus 35$ for parking. We had just stayed in two Coast hotels on Vcr island (Victoria and Nanaimo) I realize location makes a difference and the Coast hotel is not a top grade hotel.. but dining room food and service was better than what we received at the Opus and in both cases we stayed in the hotel for all dining and drinks. Perhaps the hotel needs new management as it could be with an overhall a very nice hotel in a great location.\n\nReview 3:\nGreat location. Fantastic Yaletown location. BUT Front desk staff have a lot of attitude (why??) - rest of staff really helpful and friendly. Rooms and hotel decor...ugh. Stained carpets, stained headboards, painted plywood, chipped, worn, cheap, cheap, cheap...... Go elsewhere for better value for money...Wedgewood, Shangri-la, Rosewood Hotel Georgia....heck YMCA\n\nReview 4:\nHi, From the website, the hotel seems like an upscale boutique but it is really not. When we got into the hotel at night, I noticed that they provided earplugs by my bedside. Later at 3AM I realized that I definitely needed them. Although the hotel had rooms facing the courtyard, they placed us in one facing the street. The noise from the street crowd didn't end until 5AM. Plus the neighbourhood was not really that safe either. I wouldn't recommend this hotel to a friend.\n\nReview 5:\nMy husband and I had the opportunity to stay at the Opus Hotel for a Christmas party that was also being held at the Opus. Both were fantastic! The Opus staff were friendly and helpful...the service was incredible. And the Christmas party was amazing...it was just a small cocktail party...but the food was incredible. What I loved most about the Opus was how unique the hotel is...the room that we had was small...but unlike any other hotel room that we have ever been in (and we have been in a few...). The walls were painted a lime green...but the furniture was dark and cozy which somehow worked with the wall colour. Than there is the bathroom...not off to the side as you enter the room (as it would be with any other hotel room)...but instead it faced outside...with full length windows...and yes you could see in as well as out but there were double blinds for full privacy. So if you are looking for a unique and trendy hotel in downtown Vancouver...or perhaps are holding a function and are looking for something different...than look no further than the Opus Hotel...it is not like any other...\n\nReview 6:\nThe Opus Hotel in Vancouver is the best part of my weekly business trips to Vancouver. After long days at the film studio there is nothing like coming home to this well-appointed, friendly oasis in Yaletown. Attentive, friendly staff, fabulous restaurant and bar and a great location make this my favorite Vancouver home-away-from-home. I highly recommend the Opus, Vancouver.\n\nReview 7:\nLoved the Opus hotel. The modern rooms designs were nice and very trendy. The staff was great and the location is fantastic if you want to see the sights of Vancouver.\n\nReview 8:\nThank you so much to the staff at the Opus. First class all the way! I was there on a business trip and the staff was attentive, helpfuland very friendly. The rooms were great. Perfect location , close to everything - will most definately be back! !\n\nReview 9:\nHave stayed at this hotel on and off for a decade now and still continue to be impressed by the attention to personal details and service\n\nReview 10:\nHave stayed at the Opus previously and really enjoyed our stay which is why we decided to return again this time in Vancouver. The only complaint I have, is that the room was above the bar area, which, on a Friday night became quite boisterous and loud as the night wore on. Other than that, love the funkiness of the hotel (including the bar) and the great Yaletown location.\n\nReview 11:\nStayed at the Opus hotel last night and was looking forward to the stay as the Website shows a very trendy hotel. The front desk staff and the valet attendent were excellent, we even had a glass of complimentry bubbly at check in. However when we came into the room we were very disappointed. The doorway to the washroom was dirty the walls were not not cleaned very well, and the headboard on the bed had evidence of some prior romantic nights. We really did not want to stay the night but it was to late to move. In the morning I decided to check out using the remote and decided against it once I saw how filthy the remote was. The service was excellent but the cleanliness was terrible. I can think of many other hotels to stay in while in Vancouver and will not be returning.\n\nReview 12:\nWe were impressed with the great service and the decoration of the Hotel specially the room clean and classy!\n\nReview 13:\nThe Opus hotel is located in the center of downtown Vancouver. The amenities are great...valet parking, nice bed, complimentary bottled water, etc. The best feature about this hotel though is the Staff! They are all very friendly, helpful, and efficient. I was there just for one night for a business trip and needed restaurant recommendation. The front desk staff was great. She gave suggestions based on our requested price point and location (walking distance) and tell us about the type of cuisine and printed the menus for us. The next morning, she remembered about it and asked how dinner was. I had an hour before going to the airport, so I left my luggage with the front desk and asked them to get me a taxi at 11 AM. I came back to the lobby about 10 minutes prior to 11 AM and the staff, immediately upon seeing me sitting on the lobby, asked if I wanted my taxi earlier, got my luggage out, and got me a taxi pronto! I am just impressed on how friendly the general people are in Vancouver!\n\nReview 14:\nFor what we paid two things really counted against Opus. Firstly, a hotel down the road offers free WiFi at $70 a night, so I'd expect it here. Secondly, our room was on the third floor above the restaurant. On the Friday night we were there this became a nightclub with loud music keeping us awake until 2am. The receptionist when I went to complain was very good about it and we were moved to the seventh floor on the next night and were given free WiFi(!) But still, if you're not planning on staying out partying to the wee small hours I'd give this hotel a miss.\n\nReview 15:\nFirst time in Vancouver so my friend and I decided to stop in the the Opus Hotel bar because we had read some great reviews from the past years. Well, firstly, the overall lobby decor is what I would call dated-trendy. The patrons having drinks were mostly upper middle aged -- not the crowd we anticipated. The drinks in the bar were fine but what really got us was that the hotel charged a .90 exchange for the US dollar -- we complained and they told us that they never change it --- that was weird because it was the first time in 3 days of using US dollars that we had the issue. Nevertheless, the front desk clerk and manager told us that they were sorry but that is standard policy around Vancouver -- they must not get outside the hotel! They are mistaken. I'd recommend spending your vaca at one of the numerous other great hotels and visit the hip bars and restaurants vs. this place -- it was our least favorite thing about Vancouver and I am so glad we didn't decide to take a room here.\n\nReview 16:\nStayed there last week for one night. Great and trendy hotel ! Perfect Situation for Yaletown strolls. Extremely friendly and helpful staff. Comfy beds, our room even had a fireplace. Great seafood around the corner at the Blue Water Cafe.\n\nReview 17:\nFrom the moment valet took our car keys to when we got them back from valet, must say it was the best hotel experience I've ever had. The staff's level of excellence was bar none. The moment we entered the suite, felt very comfortable and like we'd arrived to a friends home. When we returned late afternoon after some shopping, we pondered how to get our bottle of champagne chilled. There, on the bar was an ice bucket - freshly filled with ice: impressive! The complimentary car service was hugely appreciated as was the preferential entry in to the super busy lounge.\n\nReview 18:\nThe hotel is in a great location, has very comfortable and funky rooms. Extra little touches like books and magazines in the room are awesome. Along with nice music selection. Beds were very comfortable. However, we could not enjoy it because there was a party in the room next door until 4am. They were extremely loud. We could not sleep even with earplugs. We did complain and the hotel did send two people up but it did not help for long. When we told reception at check out the next day, they did not seem to care. There was no offer for discount or apologies. That was very disappointing and eliminates all the good work the hotel does in all other areas.\n\nReview 19:\nThe Opus is a great little hotel. We stayed twice, either side of going to Whistler, so two different rooms. Both were comfortable, reasonable size and well kitted out except [and this is where they nearly lose a point from me] - no baths, just showers in both rooms. The location is really good, and there are lots of places to eat nearby [though booking needed at several]. What made it for us was the staff, who consistently gave friendly and professional service, and really put themselves out for me when I was taken ill [accessing a doctor, running me to hospital, checking how I was doing later and so on]. We also liked small things, like the free internet access in the business centre. I thoroughly recommend this hotel. If you are planning on staying you might be aware that there are roadworks nearby where they are making an underground link to the airport, but we heard no noise from this at all inside so I would not be put off.\n\nReview 20:\nI stayed there for 3 nights. It is a very small room which I could barely walk in. After I called the front desk to ask if they can provide me a better room, they told me all the rooms are sold out and there is nothing they can do about it. Then I asked if I can checked out earlier then I planed, the hotel staff told me I need to pay extra fees ( something like 79.00 dollars) for early check- out. I am still very angry about their attitude and services. It is very noisy and many hotel guests are smokers. If you are non-smoker and more than 25 years old, I urge you not to stay there!!! !\n\nReview 21:\nI had a wonderful 2 night stay at Opus Hotel in Vancouver and would loved to have stayed longer. I am definitely making the Opus my hotel of choice when in Vancouver. From the moment I arrived the staff were very helpful and suggestive. Yet it was the little things that really elevated the stay. The heated bathroom floor was a great start. The complimentary overnight shoeshine service was a help. The bed turned down with a little card noting the next day's expected weather was a nice touch. The business centre on the 2nd floor was quiet and with everything I needed to make the work I had to do flow more easily. A great hotel - worth the stay.\n\nReview 22:\nMy husband and I won a two night stay at the Opus hotel and we loved it. The location is amazing, really nice modern area and the hotel itself is really beautiful. Great views of the downtown area with restaurants and shops all around. The room was beautiful and the bathroom even more-so. Bathroom has a large floor to ceiling window that looks through the room and out the window.... which we really loved. Classy lobby and professional staff, overall it was a really great find. I'd recommend this hotel to anyone looking to have a nice splurge weekend in Vancouver- you'll feel spoiled! Make sure you order breakfast in room the next morning, that was great too.\n\nReview 23:\nMy husband and I live 45 minutes away from Vancouver and sometimes like to go downtown for the weekend. We have tried many spots and we love Opus the best. Its sleek, sexy decor matched with great sevice and location just cant be beat. Our expectations are defintely met, and usually surpassed on each visit!\n\nReview 24:\nThe expectation at a boutique hotel is that the experience feels intimate and personal. At Opus, the facility is excellent; and the staff is quite exceptional. I really felt I was being given personal attention, and advice, when requested, was invariably first rate. I travel the world extensively, and Opus provides the closest I have come to finding a \"home from home\". I cannot recommend it too highly.\n\nReview 25:\nWe really wanted to like this hotel. It is located in the most fashionable part of Vancouver which central to many great restaurants. Our complaint was with the room. It was very small, not pleasant or comfortable and painted a terrible shade of bright green. I suppose reasonable people can differ about the decor, but the the real problem was the bathroom. It had a very flimsy, opaque sliding door which afforded no privacy if you are sharing the room. Also, the bathroom had a giant window that faced the street (the only window in the room) meaning that you had to pull the shades down everytime you entered it. This is a very expensive hotel, for the money I expect much more. The service was good and it is trendy, but in our opinion not worth the cost. There are plenty of other wonderful hotels in Vancouver to choice from.\n\nReview 26:\nWe stayed for 2 nights at the Opus. I booked purely based on the comfort appeal and location and was influenced by cost (although no last minute bookings are that good!). The hotel is new, contemporary and has a young hip appeal. The decor carries that off well. The room was a really good size, huge bathroom, comfortable bed and nice balcony. Decent coffee machine in the room and fast internet access (at an extra charge). Loads of coffee bars, restaurants and spas within a short walk. I would stay again, but would hope for some improvement in the hotel staff - the focus on the young hip image and feel of the place made them appear just too aloof and bordering on rude.\n\nReview 27:\nI spend one amazing night at the Opus Hotel this week! If you are looking for a different, stylish, sexy hotel, then the Opus is the best Option! The location is great as it's just accross the street of the Yaletown Canada Line Skytrain station that goes directly to the airport in about 25 minutes! the hotel is very well furnished, I love the Opus bar, PINK is the Opus color so it's very fresh! I slept in the balcony studio (nice view of the city), king size bed (very soft sheets), amazing bathroom with soaker tub and italian style shower... The BEST thing about this hotel is the staff!! They are young professional friendly staff that are genuinely helping us to spend the best stay ever! On the overall, it was my best experience in a boutique hotel in North America! I strongly recommend it!\n\nReview 28:\nThis is the hippest hotel I have ever stayed at. The rooms are chic and stylish, so are the people that you meet at this hotel. The bathroom in my room was gorgeous and when you stepped into the shower, it had a window to the room that made it very sexy. Big windows brought in lots of sunlight in the room, and even to the bathroom that was at the other end of the room. The bed was very comfortable, and I had one of my best sleeps there. The rooms are spotless! We went out during the evening and when we returned our beds were turned and they had chocolates on our pillows...so sweet! The lounge downstairs is a very hip hang out and they have amazing martinis. I try to stay at Opus every chance I get when I go to Vancouver and have never been disapointed with my room or the service I have received. Oh, and they have free shoe shining while you sleep and umbrellas to loan for when the weather turns on you.\n\nReview 29:\nThis is actually a really nice hotel. Just wasn't particularly my style. If you're looking for the \"it\" bar scene this might be the place for you. Very loud and crowded with twenty something's. We could hear the thump thump in our room. The bathroom doesn't have ton of privacy, but still really nice. They offered free bikes which was lovely and the little restaurant attached on the left was fantastic. Beds were comfortable and toiletries great!\n\nReview 30:\nwe spent thanksgiving weekend (2008) in vancouver, bc and stayed 3 nights at the opus hotel. we felt very uncool amongst the super-chic but immensely enjoyed the time we spent relaxing in the room. there is a fireplace for ambiance, a dvd player for our netflix, and a great big bath tub for floating in. i forgot my toothbrush and the front desk clerk gave me one, thanks. the party scene in the lobby/bar/restaurant is very busy but we couldn't hear it from our room. overall a very pleasant stay and we would return to the opus.\n\nReview 31:\nStayed here for a short getaway. Great location it was easy to find and near just about everything you would want to go to. Highly recommend the Lights Out Package. It gives you a coupon that saves you 15% on select local shops which equals brownie points with the lady.\n\nReview 32:\nWe stayed one night at the Opus catching a concert that evening and enjoyed biking Vancouver the next day. The staff was beyond helpful...they assisted us with our bikes, taking them off the rack, storing them and bringing them to us when they were needed. Also the restaurant was exellent...both evening and breakfast meals were superb. The rooms were very comfortable, especially the kingsize bed. I would definitely recommend this hotel, and with our Groupon coupon was very affordable as well.\n\nReview 33:\nThis hotel is a pleasure to stay at. The service is top notch and very friendly. The room I had (a deluxe studio) was spacious and had a great bathroom with a large soaker tub. Good bed with duvet and comfortable pillows. It's location is close enough to downtown to walk to the main shopping areas. It's an urban hotel surrounded by buildings so it doesn't have a view. It's in the heart of Yaletown only a block or two from some of the best restaurants in the city. I stay in hotels a lot, and this is one of my favourites in Vancouver. I would unhesitatingly recommend it.\n\nReview 34:\nMy wife and I recently stayed at the Opus Hotel in Vancouver, BC and we thoroughly enjoyed our time there. In addition to a fantastic location in Yaletown, the rooms were beautifully designed, the beds were very comfortable, the food was delicious and the atmosphere was lively. But, what really made our stay at the Opus even better was the first class customer service. Everyone at the front desk and in the restaurant were friendly, courteous, and helpful. Not only were they professional but we could tell they enjoyed their jobs. The Opus Hotel staff are a shinning example of what top level customer service should look like and why I will be back to the Opus whenever I'm in Vancouver, British Columbia.\n\nReview 35:\ni have stayed at the opus several times. It is a fantastic hotel and I would recommend to a anyone looking for a boutique hotel in Vancouver. The rooms are great and the bathroom is fabulous expecially the shower. The location is great. i Would highly recommend this hotel\n\nReview 36:\nOur 2 night stay at the Opus was thoroughly enjoyable. The entire hotel catered for our needs superbly, the bar is very trendy, and our Superior room was very comfortable, stylish and clean (very quiet air-con!). There were no disturbances from the nearby construction site, and even the waterfront at the northern end of downtown is only about 30 minutes walk, the furthest you would ever need to walk. The Aquabus dock for sightseeing is a five minute walk away, and Yaletown itself is a very relaxing neighbourhood to stay in. My only comment would be that the front desk & concierge seemed a little short staffed/inexperienced at peak times, perhaps more so at weekends, where waiting for luggage assistance/check in-out occasionally felt a bit drawn out for the standard of hotel the Opus is. However, we found the Opus overall to be in a class of it's own, and cannot wait to return! !\n\nReview 37:\nBooked one Sat night in Vancouver at this hotel. It was one of the worst nights I have had at a hotel. Room was OK, lobby and staff were OK. Valets were great. But we got booked into rm 205. What a nightmare. Techno House music all night long until 330am. We were right above their night club. Ridiculous! I love House Music, dig night clubs, and have been known to see the sun rise - but as a hotel guest, I prefer to have a choice to enjoy these experiences. I dont know how anyone who could ethically book someone into this room. Its not fair to guests to be a night club and a hotel - or at least not fair to those guest staying above the night club. That is just not right. There are plenty of other hotels in the city - I would recommend those. If you have to stay here, stay away from the second floor. What a miserable experience and one I had to pay for.\n\nReview 38:\nMy 3 night stay in Vancouver was outstanding due in large part to the service and hospitality of the Opus Hotel staff who were tend to my every need. Next time I travel to Vancouver I plan on staying here with its convenient location and helpful staff.\n\nReview 39:\nRecently got back from our stay at the Opus Hotel in Vancouver. Can't say enough about this place. Their customer service was exceptional. We'll definitely be back.\n\nReview 40:\nBeautiful hotel in the best part of town. Staff great and prepared to go that extra mile.\n\nReview 41:\nThe touch of class from the Opus cannot be understated. It's wonderful. From the moment I walked in and was greeted with a smile and a glass of bubbly to the last minute I stepped away and had my car pulled up for me; the Opus staff was first class. The rooms were comfortable and the beds; wonderful!! I stayed here for 11 days and my favourite part was the candy on my bed at turndown nightly. Pez. Lollypops. Greetings with nuts and popcorn. I didn't try the restaurant, but it was pretty hoppin' nightly (especially the weekends). I didn't hear much from my 6th floor room, but it did seem like a popular joint. I was here for business and coming back each night felt like home. Oh. And there's a BMW car service. Again. Very classy. I think Lindsay Stevens for helping me with my reservations and getting a great rate for my 11 day stay. Thanks again Opus. I'll be back for vacation for sure.\n\nReview 42:\nCame to see Hip vancouver to reward a few colleagues in the Fund. Booked a chic little boutique hotel called Opus vancouver. Cool website and word-of-mouth recommendations were a real cause of excitement to the boys flying out of london. The GM who thought he was Ian Fleming was a real detriment to a great trip (lets leave aside the various entertainments the City can offer the world-weary traveller...) Shame - lets hope the hotel sees sense and releases Daniel to make another movie...\n\nReview 43:\nI picked this hotel for our first night in Vancouver because is literally right across the street from the Canada Line which connects to the Airport. It is more convenient to take that line from the airport into the city than anything else. Also, this makes Opus the perfect location for going anywhere else in Vancouver. I also liked this hotel because it is luxurious but young. Our experience certainly lived up to this expectation. They met us at the check-in desk with sparking wine and other non-alcoholic beverages. They took the liberty of vastly upgrading our room. The room was _incredibly_ nice. Opus even gives each room a free latte in the cafe downstairs along with iMacs with free internet service (wireless costs in the rooms). Anyways. these are all the luxurious details. I am just reliving them as I write this. I wish I was back there now. :)\n\nReview 44:\nA Vancouver friend had recomended staying at the OPUS Hotel. Traditionally I stay with Fairmont hotels on business, but the OPUS Hotel brought a new level of class, sophisication, and comfort. The entire stay was perfect; the rooms are first class and the amenities in the neighbourhood are great.\n\nReview 45:\nThe hotel is beautiful with very modern and extremely clean rooms! Hotel staff/service is among the best I've seen ! I've stayed at Pebble Beach and the Ritz Carleton before and the Opus staff was superior to both of these places. I hope the Opus opens more locations across Canada and the US and the industry could use some competition! Great place, great food, great people! !\n\nReview 46:\nThank you Kelly for making my clients stay most memorable. Your professionalism, courtesy and service was outstanding! We will definately book with your property in the future. Thanks again! Farhad Walji Connect-Cash Services Inc.\n\nReview 47:\nWe just love the Opus. We've been 6 or 7 times. I love the location, modern and hip feel of the hotel, great rooms, and awesome amenities. They even have a BMW 7 series town car to take you around. On our last trip, we used the towncar to take us to aquarium on a rainy Vancouver day. We've also taken advantage of the bikes on past trips and cycled our way through the city. The rooms are fun - bright colors, and just enjoyable. We brought my mom with us a few summers ago and she loved it too. The restaurant at the hotel has changed a few times - I like the direction it's going. Yaletown has some great eats. The staff can point you in the right direction. Definitely check out Chambar too. The hotel also treats your fuzzy 4 legged babies like VIPs. Also love coming up to Vancouver and staying here...\n\nReview 48:\nMy stay at the Opus was wonderful. From the moment I drove up to the hotel entrance, I was greeted by very friendly and energetic employees who made it clear they wanted to treat me like a special guest - and that they did in gobs! Front desk staff were super, rooms were fantastic, and the ambiance downstairs in the lobby/restaurant was what one can expect in the heart of Yaletown. Truly a fabulous hotel that I would strongly recommend to anyone when in Vancouver.\n\nReview 49:\nMinimalist, high-design, trendy hotel for reasonable price. Part of the incredible discount we were able to secure in staying at this hotel is because Vancouver is quite low-key during New Years. So if you're able to get a great rate - stay here. Opus is a very nice and comfortable hotel, with a very helpful staff, in a great part of town. The car service (Porsche Cayenne) is very useful and the drivers informed and knowledgeable. This is a stylized boutique hotel, but don't expect anything extravagant or plush. Do expect the want-to-be-it crowd hanging out in the lobby and restaurant.\n\nReview 50:\nWe loved everything about this hotel except the yellow paint colour in our room. Other than that the room was very comfortable. Breakfast was delicious. We were upgraded to make sure we we were in a quiet room as we requested when we booked. There were real rock stars eating breakfast at the same time as us. The shopping and restaurants right outside the door are great. The gym is bijoux but clean and has a good outlook onto a corner where you can watch all the groovy locals go by. Most importantly the staff were friendly and helpful in everyway possible.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28438, "query_start_index": 28440, "query_end_index": 28440, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "74%", "inner_docs_start_indices": [176, 721, 1712, 2090, 2578, 3695, 4083, 4262, 4523, 4672, 5061, 5854, 5976, 6989, 7569, 8581, 8833, 9417, 10090, 11046, 11652, 12315, 12994, 13315, 13733, 14578, 15267, 16081, 17009, 17470, 18014, 18297, 18807, 19395, 20118, 20403, 21307, 22183, 22448, 22625, 22727, 23637, 24140, 25015, 25325, 25716, 25959, 26780, 27261, 27866]}
{"id": "88051", "pid": "88051", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI was pleasantly surprised. We had a twin room with two double beds...spacious...but small shower room. Good to have a mini-safe in the room to store all our important stuff. One night we had leakage in our toilet, and we were promptly \"upgraded\" - i doubt it was really an upgrade though cos i preferred our 1st room - we had to carry our own suitcases...plus the safe wasn't working in the new room...there was no difference in our 'upgraded' room...maybe they lied? Anyway, it was good having a 24 hr Walgreens just round the corner. There is stuff to do around the hotel - lotsa touristy shops (nothing fab to buy tho) - mini golf - lotsa restaurants. ONly thing we didnt like was that free buses to Disneyland had rubbish pickup times (sometimes before the final fireworks show)... But I would recommend staying there as it's relatively cheap\n\nReview 2:\nstaying in this hotel was a real treat, all staff were friendly. My family and I have been raving about this hotel to all our friends and we are planning on going to stay in the hotel again next year. The pool wasn't overcrowded and the bar staff in hurricaine sams were friendly and made our stay very welcoming. i recommend this hotel to family's and also small groups. If you want a clean hotel with friendly staff then lakeside is perfect for you. the rooms were kept spotless and the cleaning staff were friendly. great restaurants within walking distance and good bargain souvenier shopping within the vacinity of the hotel. perfect location for visiting Disney theme parks\n\nReview 3:\nLocation and price along with inviting outdoor pools was our lure to try this hotel. I was a bit leery because I knew the property was quite old. We arrived and experienced quick and friendly check in. I did not \"bite\" on the free tourist packet as I had read that the time share sales was frenetic here. No problems with that at all. We had a great room that was clean and very well maintained. The grounds were exceptional and everything was open (tiki bar) at large pool etc. This place was a steal for what we paid!! I would highly recommend anyone that wants to be in the middle of everything in Kissimmee and minutes from Disney to stay here. We did not eat on property, but I wandered through that area one morning and found it to be inviting. Lots of people in the buffet restaurant so you might want to catch it at right time. Pools and lake very relaxing and clean. I would and have now recommended this place to family and friends.\n\nReview 4:\nThe Hotel was suuper clean, very comfortable, the personal was very professional and very helpful. The room was always clean and has a great space. The Pizza Hut inside the Hotel was a Plus for us and also the buffet on the restaurant was very nice, we enjoy it. The location is suuper nice; it has a Walgreens at the parking and IHOP and many other stores and attractions near by. The travel distance from the hotel to Disney, Universal Studios, Island of Adventure are about 5 to 10 min. The hotel really worth the price.\n\nReview 5:\nMy husband, two children and I stayed here on the way to Disney World. We stayed one night at the Best Western and then we went to a Disney value resort and then another night at Best Western. I have to admit that our room at Best Western was bigger, cleaner and nicer than what we got at Disney. The beds were larger and more comfortable too. My kids loved the huge pool, the playground and the free mini golf. I would recommend this hotel to everyone!\n\nReview 6:\nI went to attend conference on Disney property. This was in a decent area about 10-15 minute drive to Disney. Taxi was $20-$22 each way to the contemporary resort, 24- hour walgreens was right across the parking lot and a wendys next to that. Very convenient location. Refrigerator and room were clean. The 3 pools were nice and never crowded. Free shuttle service to disney properties was free, but crowded and parked in the middle of a huge lot rather than at the gate.\n\nReview 7:\nWe stayed here again this year (2011) and as before it provides clean basic rooms - the bathroom was clean, if a little small, the room could perhaps do with a little TLC but nothing to spoil things The staff were fine as usual - we had to get the maintenance guy to fix a couple of things and he was great - I cant remember his name unfortunately. The hotel is close to everything - food and fun !\n\nReview 8:\nMy review is a little late, we stayed at Best Western Lakeside back in March, but I just found this site LOL. I've read some of the previous reviews, and while I can agree that the hotel is a bit older and outdated, and the cleanliness level has some room for improvement, I feel the hotel was a good value for the price. It was close to disney, they had two large heated pools, a workout room, a mini-arcade, and pizzahut on site. My husband and I felt we got our money's worth and our daughters enjoyed the pool+golf more than Disney! I also believe the several scantily clad high school boys in speedos and tiny thong swimsuits played a large part in their liking LOL. We will definitely be coming back next year for vacation, my oldest daughter Lindsey already has it marked on her calendar! Over all, I give Best Western Lakeside a A-. Thank you and see you next year! :)\n\nReview 9:\nCheck in was fast and efficient but when we got to our room we could not get in so i returned to reception and informed them of this, they said to return to the room and a member of staff would be there soon, when i got back there was a nice man called Donnie waiting for me. He let us in and then repaired the door lock. The room itself was spotlessly clean and had a great view overlooking the lake. Our usual house keeper was called Lela, she was a lovely lady with whom we had a few good laughs. The three pools were all spotless, tidy and with ample sun beds and parasols for all who needed them. If you want a place to stay that is central to all the attractions then this hotel would suit you well. this was our third visit and we will be back next year.\n\nReview 10:\nI stayed at Best Western Lakeside for one week with my 9-year-old son and really liked the place. Rooms were clean, staff was quite friendly, and the pool area was clean as well. We had a room at the ground-level which I liked since it was easy to go out and have a cigarrette ;). Location of the hotel is brilliant and we used the free shuttle bus service to the parks almost daily. We also liked the game-room a lot and free wireless internet was excellent. Restaurants were ok; prices were a bit high and tip was already included to the receipt which we didnt notice at first. Taco Bell was across the street which was great and I would also recommend Red Lobster restaurant, located other side of the street as well. Cici's pizza buffet (all you can eat) next to the hotel was very affordable and pretty good quality. Walgreens was also next to the hotel and you can buy almost anything there! I would recommend this hotel to people who are not looking for luxury but comfort and bargain prices.\n\nReview 11:\nWe wanted to take the time to write this review because we were very pleased with this hotel. We actually got booked through Priceline at a great price and extended our stay here due to the quality. The rooms are nice, good size and clean. The customer service extended to us was above average and appreciated. The property had several different ammenities that were nice and is a very large facility.\n\nReview 12:\nMy husband and I stayed at the Best Western for the first week of February. This place is not a 3 1/2 star as Nolitours suggests at best it is a 2 star. The rooms were very small and I do not know how a family of four could ever stay here. There were only three drawers and almost no hanging space. The drapes in the rooms had to be shut all of the time because of the outside corridors which made the room very dark. It was noisy because inconsiderate people let their children run up and down and scream on the outside corridors at 7 AM or sometimes even earlier. The pool was nice, the buffet breakfast was inedible. All and all this place was not at all what I had expected and I am sorry that I wasted 7 days here. You can stay at the Hampton or Clarion down the road for the same price with an inside elevator and much nicer room. I am sorry that I didn't.\n\nReview 13:\nThis hotel used to be a Sheraton and this is the reason the architecture, grounds and pool are beautiful. However, since Best Western purchased it, it's amazing how it's been let go. The rooms are not clean. We were there for 5 nights and the maid never swept the bathroom. When we first got there we noticed a long hair in the bathroom on the floor and laughed everyday that it stayed there. The pillows and sheets smelled like someone's greasy hair. Each night we were bit by fleas!!! We had bites that were not there before bed and when we woke up, we had what resembled flea bites. I plan on writing the hotel a letter of complaint. After our room was \"cleaned\" and the maid did not leave enough towels, I approached her outside and she could not speak English to help. Just a minor inconvenience. It's a shame that the Sheraton sold it to Best Western because it's not what it used to be.\n\nReview 14:\nWe stayed here 2 diffrent nights and both were great! Check-in was easy, rooms were clean and finding a place to eat dinner was very convenient. If you are here visiting theme parks this place is great for a bed and shower. Of course it is not a 5 star resort, but after walking around Disney for 9 hours we didnt care!\n\nReview 15:\nStayed here for 1 week with my husband and children aged 13 and 10, whilst \"doing disney\". We found the hotel perfectly comfortable and clean with excellent service from all staff. The breakfasts set us up for the day very well, after which we were out all day, every day, returning in the evening for a drink at the bar, game of pool and maybe a pizza. (Which could be delivered to your room.) We had everything we needed here such as: a little convenience shop, snackbar, breakfast room, pizza hut, laundry, crazy golf and more that we didn't use such as, the pools and courtesy buses to and from disney. The hotel is on highway 192, and was easy to find. Very short distance to disney parks - only a few minutes in car, and close to the airport. It is surrounded by all sorts of shops and restaurants. Don't go to the chinese buffet restaurant that you can see next door - its awful. Do go to Walgreens (chemist and supermarket) if you need anything from paracetamol to bread to flip-flops. Its on the grounds of the hotel.\n\nReview 16:\nwhile we were staying in this hotel we were robbed--had to file a police report--there was no forced entry so we're pretty certain that it was the maid service--stole around $1500 worth of items from our room (we put some things in the safe but our laptops would not fit inside the small safe and that is what was stolen). we were one of at least three rooms that were robbed that same day. police have never been able to locate the thief and the hotel has been no help at all. they have been unwilling to take responsibility for this saying that we should have used the safe! however, we were told that the safe was busted open in one of the other rooms. we told them that it was too small for our laptops so we hid them in the bottom of the closet underneath things but they still refuse to help. if you stay here....be careful!\n\nReview 17:\nTo start off, the check in process was horrendous. After a computer glitch, I waited over 30 minutes for check-in. Then, I got to the room and the door was very flimsy and the lock took multiple tries to open. I was startled when I walked in and the light switch didn't work. I had to use the bathroom light to see. The bed sheets were not actually sheets. The bottom sheet didn't grip the side of the mattress like a usual sheet. It was just a top sheet draped over the mattress. The bathroom was very small and had hair all over it. The parking lot was poorly lit. The hotel charges a $7.50 per night resort fee which is unjust because it is a motel with outdoor hallways. This is a very outdated motel built in 1972. Stay somewhere else within the same price category.\n\nReview 18:\nKissimmee which offers extreme close proximity to Disneyworld offers probably the worst what a resort has to offer. Every hotel and resuraunt along this strip is dated ,messy and mostly unappealing. If i'm comparining to Anaheim and its Disney surrounding resort areas it is night and day If u can afford it go to Orlando instead or stay at the resort\n\nReview 19:\nWe stayed 5 nights. Staff were excellent, every day. Responded cheerfully to requests. Room was basic and a bit run down, but housekeeper did a very good job. Breakfast buffet pretty good. Grounds were not well kept and the overall exterior building condition is bordering on poor. Air conditioning unit didn't work properly and windows don't open so sleeping was uncomfortably warm with the A/C unit off, and unbearably noisy with the A/C unit on. Price was right though considering. Get what you pay for.\n\nReview 20:\nThis hotel is in a great location ten minutes down the road from Disney World. Resturants, grocery stores, and activities all over. If you like walking you could walk to most things they are that close! The hotel offers some great amenities. Kids under 12 eat breakfast for free, free minature golf on sight and you are provided with great coupons at check in. They have resturants, a bar,deli and game room on sight. The rooms were nice in size and clean. The employees were ALL very nice. My son and I really enjoyed ourselves.The price was very affordable.\n\nReview 21:\nWe stayed at La Quinta Lakeside during the first week of November, 2004. The first room we were in had hundreds of small bugs on the table so we requsted a new room. Our new room did not seem to have bugs, but there were other problems. First of all, there was a dirty bath towel left on the floor of the bathroom. Also, neither the drain in the tub nor the drain in the sink worked properly. Although we fixed the tub, we could not fix the sink. Water drained extremely slowly and was quite annoying. We reported it immediately to the front desk. The woman answering the phone did not seem to care and nobody ever did show up to fix it. Other than that, the room was adequate. One good thng was that the pool area was very nice. There was lots of space, lots of tropical plants and trees and ample spots for both sun and shade. Although it was relatively inexpensive, we would not stay here again.\n\nReview 22:\nThis hotel is disgusting. The room had bugs and smelled. The pool was descent, but the grounds were not well kept. The parking lot near our room (which was quite difficut to find) was littered with trash and broken glass - we felt leery about leaving our car there. We only stayed one night and that was more than enough. While the rate was great, I will NEVER stay here again.\n\nReview 23:\nBooked this hotel at the last minute to visit friends who were in Orlando on vacation.We (wife and 6 yr old son) usually stay at Disney property but this being Spring break good deals were hard to find on one days notice.Read reviews on this web site decided to give it a go. We will not return. Dirty outside appearance, uncomfortable beds, room smelled like some kind of carpet deodorizer was used to excess, breakfast buffet was pretty poor, server seemed to cop an attitude when my wife asked for a menu.This hotel charges a $3.50 resort fee,which I thought was funny because there is no way this place is a resort. A tiny little kids playground, a worn out putt putt area and a retention pond that is called a lake (the lake in \"Lakeside\"). Hotel seems to pretty much cater to the package tour crowd , Virgin airlines rep was there one morning. As an ex pat Brit it seems that parts of Orlando are the new Blackpool. I will not be back to this Hotel.\n\nReview 24:\nJust returned from a 2 week stay at the hotel(13-27 march).we had no problems at all,the rooms were clean and tidy(we had room 163) and was big enough for 2 adults and 2 children and was cleaned every day.check in was quick,staff were helpfull.There are coffee making facilities that are restocked each day,safe,a/c and fridge.If you have booked with Virgin you do not have to pay the $3.50 resort fee you read about in other reviews The hotel offers a buffet breakfast for $8.99+tax,(the tax is added to everything you buy in shops and eating places),a store for basic food and drinks,a pizza hut and bar. The pool was heated and there was plenty of recliners to use. There are all sorts of food available in walking distance of the hotel,we mainly went for the buffet style restaurants.pick up some of the discount vouchers that are in magazines and booklets for free child meals at some places Overall i would recommend this hotel and would stay there again for the price you pay\n\nReview 25:\nThis hotel is older but fairly well-maintained. I booked a room with two queen beds for $39, $50 with taxes. I opted for the breakfast buffet, which was no better or worse than a college cafeteria. They're very specific about only allowing one drink per breakfast - no refills. Also, you had to ask the waitress to bring milk for the cereal. The hotel is right by Walgreens, which was convenient. I would definitely stay there again, but I wouldn't pay more than $50/night.\n\nReview 26:\nFirst off let me say that you can't expect much for a hotel that cost a little over $30 a night. However, this hotel is nothing like the pictures. When we checked in the staff was not very friendly. When we got to our room I was horrified. The place is filthy, the doors have gaps all around so the light comes through, and it smelled like urine. When we went to sign onto the \"free wi-fi\" there wasn't a network to sign on to. I called the front desk and the attendant told me I was in a room without wi-fi service. We asked if we could change rooms and he said we could. The Internet was so slow we probably shouldn't have bothered. We took the free shuttle to universal one day then decided to drive the rest of the week, it was too much of a hassle. The only positive things I can say about this hotel is that the pool is nice and the outdoor bar is decent.\n\nReview 27:\nWe loved the hotel and the people. Problems which were minor were addressed immediately. Be prepared for there never being any towels at the pool, so we always asked for extra towels in our room. My biggest and most infuriating complaint came with their shuttle service to the parks! The pick you up at 7:00 in the morning, hours before the parks open. The bus was big and beautiful with televisions. But then it gets really bad the bus they send to pick you up holds only 50 people, they pick up 100!! the bus driver asked us if we know the person next to us please sit on their lap!!! are you kidding me?? The air conditioner can not cool this overflow, people were getting sick and crying it is an absolute nightmare. This was really enough to ruin our good time!\n\nReview 28:\nThis hotel looked alright from the outside, but the horror begins when you come in. The toilet makes a horrible (even scary for little ones) noise when flushed. The water pressure is extremely low. A water cooler has more pressure. And the surprise charges of $3.50 a day for keeping your credit card number on file. Something we were not told before we booked this stay. Needless to say, we will NEVER stay in this place again. And don't be fooled by the fact that is only \"2 miles from Disney World maingate\" is not.\n\nReview 29:\nI have to say i was a little concerned about the reviews on here, so much so i tried to change accomodation. I was unable to change so worried for three months that i was going to stay in a hell hole. I was very surprised! we had a blast, the accomodation was totally fine and im really fussy. The rooms were big and airy, the beds are so comfy and it was spotless clean, the cleanliness was maintained throughout by our housekeeper she was fab. The pool was nice and quiet and the pizza hut was fab with good deals at happyhour. I will stay here again the location was great and we came home well rested. we were not harrassed by staff, we felt annonomous which is good for us on vacation, we like to do our own thing. The area was safe. Overall this wee motel does the job. Please ignore the negative comments as its a wee jewel. ill defo be back next year. jacqueline prentice scotland\n\nReview 30:\nWe have traveled extensively and this hotel was the WORST we have ever encountered. After several attempts of seeking assistance from the evening hotel manager we were cursed at and threatened if we did not leave. We were trying to print boarding passes for our flights and apparently they did not want other guests to know problems existed. We reported this incidence to the day supervisor who also refused to be of assistance. This hotel must be run by relatives because no where in the world would anyone allow this to happen to customers. Not only did the equipment not work but the hotel was dirty, pillowcases were used by previous guest, ice machine inoperable, and grounds were filthy. Due to our worst ever hotel experience we discovered all Best Western hotels are independently owned therefore you have no recouse to report incidents to a supervisory level. BEWARE OF DUMP WITH THE WORST CUSTOMER SERVICE EVER!!!!!! !\n\nReview 31:\nI stayed there with my husband and my two year old by September 11, 2011. I was worried about my stay after reading awfuls reviews, I didnt knew what to expect since I booked thru Hotwire.com, however, I was very amazed on how good the resort really is. We did a lot or tourism in our stayed, and when we came back to the room, it was perfectly clean, folded sheets, and new blankets and sheets every single day. Not to count on how awesome it was that they always refilled our soap, shampoo, hand cream and towels also. We stayed a full day on the resort, just wandering and enjoying the pool. And again, we return to a perfectly organized and clean room. Not to mention all the mess that my little one did every day. Just steps away is a Walgreens, Pizza Hut and Cici's pizza (where we ate two nights because it was so cheap). Overall, I definetly love our stay there, and will definetly go there again. At my checkout the front desk guy even let me take the keys of the room as a souvenir. Excellent staff! Really helpful people all around!! !\n\nReview 32:\nyou got to tell management how they should clean your rooms as told by their front desk otherwise they are not going to change your bedsheets or vaccum your rooms if you have an multiple days stays. Ants in the bathroom. No supplies. Complimentry bus Services to the park approx 1 hr before closing, so expect to miss the fireworks/ parades as they are highlights of the park you are attending you do not wish to miss\n\nReview 33:\nStayed at this hotel for 5 nights. Would of checked out the day we arrived but it was New Years Eve Weekend and we knew we would have a hard time finding the same great deal we received. The room was not nice. There was a huge stain in front of the air conditioner - probably an old water stain but still disgusting. The carpet was very dirty. The water in the shower would go from warm to boiling hot. There was mold/mildew on the back of the shower curtain rods. You couldn't help but stare at it in the shower. The water pressure was absolutely the worst! The bathroom was so small you could barely get in and close the door. There is a curtain that blocks off the bathroom sink from the rest of the hotel room. There is no bottom sheet on the bed just a regular old sheet laid on the bed! The free breakfast buffett was not to spectacular. The paid breakfast across the way was okay. Kids ate free so it was worth it. Orlando is full of hotels so I would think twice before I would stay here! Look elsewhere!\n\nReview 34:\nDoors did not shut. Access keys needed to be activated every night. No manager to speak to on sunday morning. Big commotion at hotel exit for double charge. And worst A/C shut off by itself.\n\nReview 35:\nHaving checked this website for reviews of this hotel, I was horrified to see that I may have made a huge mistake. But seeing is believing, the hotel was great, just what we had last time we visited, clean rooms, lots of towels, pool (they even supplied tools for you to use around the pool, very handy), pizza room service, very close to Disney. What more do you need? Would recommend this hotel to anyone, on this type of holiday you don't need any more than this hotel already supplies.\n\nReview 36:\nStayed here last two weeks in March \u201905, very poor standard of hotel. Repairs going on, but a lot more work is needed to get this hotel up to scratch. General condition of rooms (we were moved 3 times) were poor; housekeeping left a lot to be desired; furnishings old, marked and need replacing. We got this accommodation for a very good price, so were prepared for the worst, and boy did we get it!\n\nReview 37:\nPros: - Great prices - Rooms are comortable with all the amenities you need (except microwave) - Location is quite good - a few minutes driving to Disney and Universal - Plenty of restaurants around (including Pizza Hut at the hotel) - Nice pool Cons: - Not so clean - A lot of lizzards and bugs around the hotel building (we didn't see any in the room) - No elevator to second floor Conclusion: overall the hotel offers value for money. If you spend your time at the parks all day and just come back to the hotel for a sleep, this hotel would be a good choice\n\nReview 38:\nJust returned from Best Western Lakeside with Virgin Holidays. Initially put in room overlooking car park. After 2 days requested a move, room very basic. Moved to Block 12 nearer pool, no problem. Room was so different glad we did. Often a wait at reception but nothing too much trouble. Ate breakfast in restaurant $9.50 per Adult and our 2 children ate free. Excellent buffet, made to order omelettes, eggs. Staff all very friendly and willing to pl;ease. Bus service to parks was excellent. Used it all the time. 10/15 mins from Disney. 20/25mins from Universal/Seaworld. Somehow twice as many would return from Universal as went. Drivers reorganised buses to accommodate. Plenty good value eating places nearby . Would return.\n\nReview 39:\nAfter stay at this hotel for 3 days i hated it!!!!!!!!!!!!! After coming back from a theme park on the 3rd day we had been robbed the staff were not very helpful and not at all sympathetic. And there were ants and cockroaches in the room that came out from behind the wardrobe.. So will defiantly not be going back to this hotel ever again and i would certainly NOT recommend this hotel!!!!!!!! !\n\nReview 40:\nWe stayed 4 nights form March 31, we were constantly pleading for basic supplies like toilet papers, towels, cups. Beds were not made. Nothing was supplied in the room until you beg for it. It has an apearance of cheap motel.\n\nReview 41:\nThe hotel is situated near disney, and reasonably priced. But what you pay is what you get. The room did not smell nice, and the toilet seat was covered with something pink. We stayed 4 nights. The second day when we returned from a day in the theme park, everything in the fridge was frozen including a full glass bottle of whine. It had burst open, there was glass everywhere in the fridge. Someone came to repair the fridge, but they could not replace the bottle of wine. The next morning a manager gave me what I had paid for the wine, and she promised me she would have someone from housekeeping clean out the fridge. That evening, nobody had cleaned the fridge, and the toilet was full with dirt in the water. So if you look for a reasonably priced hotel, expect lesser service, and no cleanliness. I don't like people who don't keep their promises. Bad experience.\n\nReview 42:\nWe have been coming to Florida for ten years now, we both wish that we had found this hotel befor. Great hotel in every way, will absolutly be coming back to this hotel forever\n\nReview 43:\nOverrall its a good hoel for the price. But there were a few problems the rooms are kept humid even when the air is on. At night you might get bitten by something and may cause a rash.\n\nReview 44:\nstayed at the la quinta inn on jan 22 to jan 29 2005. the room was alright for a place to shower and sleep..there was alot to do at the hotel since the parks closed early..the heated pools were great and very clean..right across the street were restuarnts, a liquor store, supermarket..etc. great location from the parks..did not eat at the hotel, but the onsite pizza hut was very good..the only bad thing was the shuttle buses, they came to pick you up around and hour and half after the parks closed so we had to wait for it to take us back to the hotel..had a very good time and would definetly stay there again.\n\nReview 45:\nWe had a great time. I was very worried after reading all of the negative reviews. So I tried to go with an open mind and not expect a whole lot. I was pleasantly surprised. I took my own cleaning supplies just in case I needed to clean before I let my children use the rest room. Everything was very clean. We did eat breakfast and lunch in the room to save money. Shoney's on 192 was very good for breakfast one day and the same price as back home in Illinois. The pool was very nice and clean as well as our room. My husband had a problem with all the non-speaking English workers. It was a little difficult to comunicate, but all in all WE HAD A GREAT TIME.\n\nReview 46:\nFor the price, it can't be beat. Have stayed here on our last four trips to Florida and will certainly stay again in the future.\n\nReview 47:\nStayed here in April and again in June. Paid less than $60.00/night both stays. Property is what most would consider to be motel style as opposed to hotel style. There are several two story buildings with parking stalls in front. Rooms are basic but very nice; each having a mini fridge/freezer and coffee maker. Most important, housekeeping does an excellent job of keeping the rooms clean. Best Western Lakeside is, well as the name implies, located next to a small lake. It is quite nice as you can see a variety of wildlife on and surrounding this lake. Location is perfect if you are doing any of the Disney theme parks! Universal Studios and SeaWorld are a bit of a drive; between 30-45 minutes depending on traffic. There are several restaurants within easy walking distance as well as a 24 hour pharmacy almost on the premises. The only thing I did not like about this property was the agressive concierge trying to trick me into attending a time share presentation to receive discount theme park tickets. I will avoid this \"help desk\" during any future visits.\n\nReview 48:\nIf you would like to bathe in a dirty bathtub this is the place to stay, dirty buildup everywhere!! uncomfortable beds, pillows were tiny and when we asked for extras they only gave us 2 ! Terrible room service, a pair of pants was stolen and sunglasses were broken, we filled out a report, they did not even process it and for that matter a week later they stil do not care, they told us to call the police or a lawyer! terrible customer service, they were rude and unhelpful. The guest services department was also unhelpful, they didnt let us know that public busses stopped running at 830 which ended up in a 30$$ cab ride back.. all in all TERRRRRRRIBLE experience and i wouldnt recommend going there, i would not go back. oh and there was a red ant problem in the rooms.\n\nReview 49:\nThe first room we received had a wet carpet, a dirty tub and a stinky fridge, however they \" upgraded us\" to a prime room with a pool view, it was okay, but the halls where kind of dirty.Service was okey. If you are low budget its an okey hotel.\n\nReview 50:\nWe loved our stay at this resort. The rooms are clean and the staff friendly. The front desk travel desk is a little pushy with their time share promotion. But they will leave you alone once you tell them you are not interested. The outdoor heated pool is clean. They have free Wi Fi. The best part is their hot breakfast buffet. I think it was $8 per adult and kids are free. The restaurant staff are extremely helpfull and friendly. I would highly recommend this hotel. I would consider this a great hotel in the three star category. Good, clean hotel with friendly service for visting the attarctions. The only part I did not like is the $8 per day resort fee they charge. I knew about this ahead of time so I was expecting yet. If they get rid of this resort fee I am sure their rating will jump up even higher.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32934, "query_start_index": 32936, "query_end_index": 32936, "truncation_seperator": "... 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{"id": "2515526", "pid": "2515526", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe hotel is more for convention, conferences, i wouldnt reccomended for personal stay. The grounds is too big and I wouldnt say their grounds are arent that nice and pretty which their site said it is because of their \"many gardens\". there are many trees tho, palm trees near around the pool area. Their rooms, hallways, and even most of their buildings are somewhat old, not that old, but yeah they are remodelign the place. their service was ok.\n\nReview 2:\nI stayed here for a conference in early 2000. The facility looked like it was two different hotels cobbled together--the \"tower\" and the \"bungalows\" I stayed in a \"bungalow\" room. Dreary looking and feeling, and the low water pressure in the shower reminded me of my college dorm.... Between meetings I walked around the property, and discovered whole rooms, taken out of service, and filled with mattresses, old toilets, and other junk. For the most part, the conference had its own meals, so I didn't check out the hotel restaurants. One good point: the nearby mall and trolley station (long walk across the back parking lot to get to these, though)\n\nReview 3:\nWhen booking we asked for a crib and refrigerator. Confirmed this on check-in and the hotel staff said they would \"bring it right up\" Several hours later we still had nothing. After calling we finally received the crib. Still waiting for the refrigerator (four days after checkout!). Other notes: Parking here used to be free. It is now $14 per day. There is not a good system for collecting parking funds, so if you leave at a popular time (like dinner) expect to wait in a traffic line for 5-10 minutes. Don't believe the pictures the resort has posted on TripAdvisor. The pool has been patched multiple times leaving a rough and uneven surface. The rest of the grounds need help too. The main restaurant was very good, some of the best food I've eaten at a hotel. But, I don't stay at the hotel for the food. The rooms were musky smelling. The decorating in guest rooms is old-fashioned, but in good condition. I wouldn't stay here again.\n\nReview 4:\nOverall, a very nice hotel. Beware - the restaurants are not always open during posted hours. Staff are friendly. Hotel is clean and quiet. Well maintained grounds.\n\nReview 5:\nThis hotel is just okay. The absolutey flowers are breathtaking. My room faced the pool which meant heavy traffic--at al hours. If someone was whispering outside I could hear it. The staff was not the most cordial that I have ever encountered. When I checked in the women gave me my key--no map nor did she explain how to get to my room at this very large complex. Internet is 10 bucks a day...ouch! On a more positive note I found the main restaurant to be quite nice and there are lots of things to choose from as far as cafes and such on property. My company paid for the room but I woud not come back if I was paying on my own.\n\nReview 6:\nThink of a colllege campus on steroids -- there are multiple hotel towers and separate wings. All room access is exterior corridor style. LOTS of walking, with two major conference center buildings and numerous meeting buildings. I never did find the Spa or bar. Rooms are very clean and real maintained, but design tends to be more formal...many of our attendees referred to expecting to see the Rat Pack. However, the gardens are fabulous and the staff is superb. Wait staff supported formal dinner functions flawlessly, and no matter where you went, someone was offering to be of assistance. AV support was excellent, lighting was good, and support of a large food show was very good. One hint: Sinks in bathrooms are REALLY low; I'm only 5'2\" and had to bend to brush my teeth, so if you're tall, expect to do a LOT of bending over! :-) Plenty of hot water however. The pillows are awful - think ancient and hard!\n\nReview 7:\nMy office booked the hotel for the night before I actually was to be there. Front office was cold and didn't seem to care when I checked in and when I asked if they could please consider not charging me for the extra night. They said I was a no show and that was their policy. I was there for a professional meeting and had stayed there several times before but they indicated this was their policy with no exceptions. The fitness facility is extremely outdated and yet it charges $8.00 for use even if one isn't using the spa. The bicycles stick and one can't even listen to one's own music since the bikes are so old. There are no elliptical machines. When I complained, the spa desk just smiled and gave me a comments card. The hotel room had no facial tissue and no shower cap. The walls are not well insulated so noise from the room above (even though I was in the renovated section) are very audible.\n\nReview 8:\nWe have stayed here every year for our anniversary. This year we stayed in downtown San Diego. Big mistake. Town and Country makes it so nice. Our room was great, clean, and roomy. My wife spent time at the spa, while I went to the pool ! Parking is so easy, and wow, how we took that for granted. You can walk to the Fashion Valley Mall. Everything you need. Minutes from the beaches, attractions and downtown. This is my place from now on.\n\nReview 9:\nIt\u2019s like a huge Laquinta Inn. The property is very old and needs to be updated. The doors to the hotel rooms lead directly to outside and not an enclosed hallway. The flower upholstered white chairs and green carpet was in no way contemporary or even modern. None of the rooms had a wetbar nor a microwave. None of the lecture rooms/halls are connected to the Royal Palm Tower, so if it\u2019s raining you\u2019re stuck walking outside. And finally, the wireless internet connection is worthless. It\u2019s a poor signal, slow, and not reliable which is very frustrating for business travelers like myself. Depending on the time of day or maybe your location on the property, it may work for 15 minutes. I can\u2019t wait to go home. The staff is nice (hence the 2 star rating and not 1 star)\n\nReview 10:\n...I was quite worried about staying at the hotel I \"won\" on Priceline. Many of the good points were very good, including the lovely landscaped grounds and flowers. Parking was not an issue for me, but I did see folks driving around asking if anyone was leaving a space. Check-in was efficient, but coldly so. The lady checking me in just would not recognize that a person was standing before her. Yet the check-in person next to us was warm and friendly, even offering a discount on parking to a couple checking in. My person made no such offer. The room was clean, although dated. The shower was fine with plenty of hot water. However, it was exceptionally noisy, being near the parking lot and the freeway. Loud parties were heard as late as 2 am. The room had louvered windows, which made no sense with the noise issues so prominent. Parking attendants were universally friendly, and I enjoyed the short walk to the mall. I did take the number for Susana Weber (see responses to reviews) with me, but I doubt that I could reach her late on a Saturday night to see about a quieter room.\n\nReview 11:\nWe have been coming to the Town & Country for years and have always had a wonderful time.The grounds are beautifully kept and the multitude of roses,camellias etc.seem to always be in bloom! How do they do that! The many restaurants are lovely, the food excellent, and the entire staff has always been helpful and courteous. And to top it all off,on this trip, the weather was more spectacular than usual! See you next time. - Barry Parker - paperparker1@yahoo.com\n\nReview 12:\nI first heard of the Town and Country via a friend whom I asked for an affordable hotel recommendation. Our friend recommended contacting Barbara Whitlock at T&C. Barbara was fantastic in booking our hotel room and was able to accommodate several room/date changes on our end. My girlfriend and I were in town for the San Diego Rock and Roll Marathon (She ran, I cheered). We had a great time in San Diego and a great experience at the Town and Country. Check-in was incredibly quick and easy (no line or wait). The rooms were simple yet very clean. For us, the best part of the hotel was the convenience (less than 5 minute walk) to the Trolley which provided us with easy access to Old Town, the Convention Center/Race Expo, and the Rock and Roll Finish Line. I would definitely stay at the T&C again.\n\nReview 13:\nFor the price...okay for any price, this place was just bad. We asked for extra towels and hangers and it took them over two hours to get them to our room. Rooms were very 1983 in decor. Door between bathroom and room was a pocket door that constantly rattled. TV had the worst reception I have seen in a hotel in over 20 years. You must pay to park and for internet. Driving around the facility nothing is clearly marketed and their staff could not direct us where to unload for the trade show. Even though you prepaid for the internet, the connection was poor and extremely slow. Resturants were also poor. We ate at Kelly's and it smelled like a nursing home and the food was terrible. Went to Charlies for drinks and was impossible to get service. Decor was also terrible. Save the money and stay at another hotel nearby!! !\n\nReview 14:\nMy daughter and I were on a college visit and were looking for a comfortable, nice place to stay that was centrally located to the Freeway. SDSU had recommended this hotel and we were really suprised at how nice it was. The landscaping was beautiful and although it is billed as a convention center, it was a lovely resort with a nice pool. The room had been recently renovated and we had a wonderful view. It was close to public transportation and within walking distance to a large mall and movie theater. It was a great value for the money. There were really nice restaurants on the property as well. The hotel employees were extremely helpful and friendly.\n\nReview 15:\nWe had a cute little cottage style room which was perfect with our 20 month old no one above us and no one below us and right in front of one of their pools. So if you have little ones request the rooms behind check in!\n\nReview 16:\nWe were staying in the general vicinity and unhappy with our hotel and noticed Town and Country and thought it would be out of our price range. The grounds and pool area looked lovely and the front desk area was also very appealing. Happily, we got an excellent travel industry rate and a very nice room in the tower location on a higher floor towards the ends of the building where the end units angled inward giving us a quieter room. We thought the room had generouse space and looked newly decorated with tasteful funishings. The beds were very comfortable. My room-mate is very picky on cleanliness and suffers from asthma and reacts to any odours and she could not find fault with anything. The location is excellent to the trolley and fashion mall. We could not hesitate to recommend this hotel based on our experience.\n\nReview 17:\nThe conference facilities weren't bad, but the room was a terrible value. Besides the outdated, tired style, it was also inadequate for business travel; the room didn't have a desk, enough outlets, or a fridge. They charged exorbitantly for every amenity - $10/day for internet that wasn't working properly, $15-ish/day for parking, etc. Also, check ahead before having the hotel handle packages - they charge between $5 and $25 each to receive them or hold them for pick-up (not shipping, just the hotel's handling fee). There are plenty of less expensive, better equipped hotels within close proximity. If you have a conference at this resort, look across the street for lodging. Other conference attendees checked out early (another hefty fee) and moved to the Courtyard or Crowne Plaza.\n\nReview 18:\nHopefully this is a once in a lifetime, but they gave us a room without a bed. We were placed in a room that was the living room to a suite, and some of other lucky person had the bedrooms that attached to our large living room... They couldn't move us b/c they were sold out. then our toilet didn't work. They comped our first night and put us in a really nice room on the second night. It sort of made up for it, plus it's a jaw dropping story to tell friends. \"We stayed in a room without a bed and a functioning toilet.\" As they said the next morning, \"well, at least we didn't put you out on the street sir.\" Will not be going back. Sad b/c the place has potential in every way.\n\nReview 19:\nThe staff were wonderful! The front desk clerks were kind, thoughtful, helpful. I can't say enough nice things about the staff throughout the weekend of a conference I attended. The room was exceptionally comfortable to me-beds, TV, balcony. The little things make a difference. Friendliness and helpfulness from everyone I met-housekeepers, dining room, valets, bellmen, I especially appreciated Socorro, Diego, Josie, and Orlando who helped me feel comfortable at a conference. For instance, Orlando drove a golf cart to help me and my bags get to the rooms. I enjoyed the pools. There are several different pools in various locations so that helped as far as helping people be comfortable. I really enjoyed the grounds and the location because we were able to catch public transportation easily for our times to sight-see. The food was great, too!\n\nReview 20:\nOur experience at the Town and Country was one I don't want to experience... From the time we arrive to check-in we had nothing but rude service... The company that runs the security gates were horrible... The only person that was nice to us was Kirk Tetzlaff... He was amazing....\n\nReview 21:\nI travelled here for work so I may have a little bias because I didn't pay for my room. However, my stay at this resort was excellent. I had a large room on the 4th floor on the main tower. The room was clean and while it does not feel like a ''modern'' hotel, it had all the amenities that I needed. The gym is large and had a lot of equipment. It was not included in the price however (5$ per day). The whole resort seemed well maintained. Service was great in all respect, nothing to complain about here. I would agree that the value is certainly not the best, especially if you are not looking for a ''resort'' experience. However, since I had a flawless stay, it would be hard for me to give a bad review.\n\nReview 22:\nWe stayed at the Resort for 4 nights and were extremely pleased with the accommodations. The rooms were lovely--furnished with a canopy type bed and large armoire with lots of storage so we could unpack our clothes. Grounds are beautiful and well manicured. Hot tub was quite large with nice jets. The breakfast at the Trellis restaurant was delicious--their eggs benedict were the best we've tasted!! The hotel is located within walking distance to an upscale mall and the trolley line which will take you to Old Town, Seaport Village and downtown San Diego. We would certainly stay there again if we're in the area.\n\nReview 23:\nBooked room in Feb 2008 for a business conference in May 2008 and received the confimation. When I checked out they told me that my billing was \"routed\" to someone else for billing. I requested an invoice and it was blank. They could not tell who the bill went to. Two weeks later it was posted to my VISA bill, but at a higher rate than it was booked for. I contacted Town and Country and was told they had a rate increase between when I booked the room and stayed so I have to pay the higher rate. I am currently disputing the extra charges with my VISA company and filed a complaint with BBB. Outdated and not very clean. I would not recommend this place to anyone.\n\nReview 24:\nThis place needs a serious overhaul. The grounds are beautiful and must be worth a fortune in sunny San Diego, but the facilities leave a lot to be desired. Our room was a double in the Royal Palm tower overlooking the pool with a nice little balcony. Except when you looked up, there was peeling paint staring at you! The wallpaper in the room looks like it was hung in the 70's and the decor matches. The air conditioning ran, but the room stayed humid. All of my papers were crinkled from the moistness. The front desk staff was mixed. One day they were very helpful and the next they were clueless. I guess that some of them were new to their positions. The bell service was good and the meeting facilities for my conference were adequate. Since I was attending a conference there, it was convenient but I would not stay there under any other circumstances.\n\nReview 25:\nWe styed there in July of 2005. Looks wonderful on the webpage, anything but. The first room we got was so old and dirty and hot, we called the front desk to ask about our air conditioning and they said we cant control it! It will turn on when it gets hot out! What?? That makes no sense what about the comfort of the people inside. We asked to be moved to a new room which they did for a 20 per night fee. Whatever. That room wasnt much better. Old Dirty Disgusting and the walls were so bad and thin we could hear our neighboors going pee!!! On top of this they charge 12.00 a day to park! Total Rip off and Gross! Do not stay there!\n\nReview 26:\nI have no problems with the Town and Country. I have always found the T&C to be the best hotel for a relaxing getaway to San Diego. You will not find a more beautifully landscaped hotel in the city. They do a superb job of maintaining the grounds. The T&C is such a versatile hotel. Since the trolly station is directly across the street behind the property, you can leave the car parked and access many of the great sights and attractions of San Diego (we were in town to watch baseball at Petco Park). If you prefer sitting by the pool and relaxing with a good book, you are surrounded by the beautiful gardens and landscape. The rooms may be on the small side and show some age, but I much prefer the T&C to staying downtown because at the T&C, you have room to move about. If you think it's too noisy at one of the pools, you have 3 others to choose from. I have always found the staff to be very friendly and accomodating. I would highly recommend the T&C to families, international travelers, or anyone on their first visit to San Diego.\n\nReview 27:\nWe just returned from a wonderful week long trip to the Town and Country Resort. Everything and everyone went out of their way to be helpful, accommodating and make sure our stay was the best it could be. The rooms were very comfortable, slept like a baby! The grounds are amazing and many of our group thought they were in Hawaii, but without the humidity. We can't give the hotel enough kudos for the facility, banquet, and just the friendliness they gave our group. They even offered a shuttle vehicle for those wanting to go around the facility or even to places nearby. T&C certainly knows how to treat company...we were treated like royalty. Thanks everyone at T&C.\n\nReview 28:\nI usually take these kind of reviews with a grain of salt, but in this case they are true. This hotel is overpriced and underserved. The only redeeming value is the rose bushes. Unfortunately, the restaurant garnishes every desert with a rose leaf. A rose petal would be prettier and edible, but that's just an example of how things here are just not quite right. My room was clean, but one friend got a room with a filthy Murphy bed - when's the last time you saw one of those? - and the other got a room with a non-working shower. I was the lucky 1 out of 3. It's a crap shoot. This place looks like the 1966 high school future city planners' first rough draft. To add insult to injury, wifi is $9.95/day. What country am I in?\n\nReview 29:\nStayed at a computer conference week of Nov 8th in the big tower in room 1319. Received bites on legs and arms during my whole stay. I thought I was allergic to a detergent or something but it was a row of bites. Years ago I had an encounter with bedbugs so I know how it looks like. Informed the front desk but they weren't to receptive. Nice clean hotel in good location but unfortunately it turned out to be a very unpleasant experience due to the infestation :(\n\nReview 30:\nGreat location! Rooms very large and had space to invite friends over to \"hang -out\"! Was late for check in but they kept my room without me having to call! Pool area clean and a great treat! Freeway close but you do not know it by how quiet the hotel is! Staff will help locate points of interest to go to! I am a quilter and they found close shop for me!\n\nReview 31:\nThis is a old, beautiful,extremely well maintained property,heated pools a 10' X 20' hot tub. My only complaint is if you don't get a discounted parking rate, it is outrageous.\n\nReview 32:\nYour first look at this hotel will be a worn lobby that has been out of style for quite a while. The furniture is worn and the walls have scratches. I must say that they do have nice pools if you like to swim but the rooms need to be redone. If you like to swim this is the place but if not pass and look for something that is newer and it better shape.\n\nReview 33:\nStayed here during HIMSS06 conference. Good place for conference stay. Rooms are older, but renovated and clean. $10.00 Xpress Shuttle ride from / to SAN airport. Free shuttle to Old Town (about 3 miles away). Right on trolley stop for Old Town Trolley (highly recommended way to see highlights of San Diego for $30.00.) Would need to get cab or use public transportation to visit beach, Gaslamp District, La Jolla or Balboa park. Nice pools and restaurants. Resort is made of several independent buildings - so depending on your room, there may be A LOT of walking. Wear comfortable shoes!\n\nReview 34:\nIm actually staying here at the moment, its a complete rip off, $10 for a sandwich and coke, $12 for parking, $13 for breakfast, $11 for wifi internet connection, which is terrible I would have a quicker connection using dial up. you have to also pay for the Gym. The decor in the rooms is dated, the outside looks like a prison, the showers are built for a 4ft person. Do not stay here the its a complete rip off.\n\nReview 35:\nThis place is an upgraded Motel 6, in fact I would rather stay at a Motel 6. Its outdated and not welcoming at all. There were 2 miserable people at the front desk at check-in. The food presentation was nice, food was average. Restaurant and housekeeping staff were very friendly. The grounds were beautiful. Room and bathroom was awful. Not dirty, just old, musty, dingy. If you have a choice - stay somewhere else. The pictures are deceiving, and so is the name. This is NO resort.\n\nReview 36:\nService was excellent at Trellis' Restaurant. Her suggestion for breakfast was supurb. Service was excellent also. Melody provided excellent service and advice on the menu at kelley's Steak House - also don't miss the Piano Bar.\n\nReview 37:\nI was at this hotel for a conference recently, and the power went out (all over San Diego). The staff was great, handled the situation fantastically-kept everyone fed and informed about the situation. Well done, and I want to recognize that. However, the facility itself needs a MAJOR overhaul. I was at the T&C about 13 years ago and I don't think the decor has changed one bit. The door to our bathroom did not work, and it took three conversations with the front desk to get it fixed (which didn't last). The mattress was old and had no support. Wi-fi is NOT free, in fact, it was almost $10 a day! The gym was a $5 daily fee! This is a RESORT and all amenities should be included! Or, at least take all of that money you're making from wi-fi, the gym and parking and invest it in updating your property. I was disappointed, and if the conference is ever held there again, I'll be staying off site. Not worth it.\n\nReview 38:\nBeautiful gardens, well kept. The hotel was very clean and all the staff were very friendly and helpful - especially Patti and Jesus in Trellis's Restaurant. Good food and music at Kelley's. Conference facilities excellent. Nice and close to large Mall with a good mix of big stores and smaller specialist shops. Also close to trolley service so getting about was very easy.\n\nReview 39:\nI almost never write reviews, but I feel I need to for this one. My conference was at the property so I spent a week here for convenience. I will not come back. The hotel seriously needs updating. Everything is old, decor, bathroom fixture, furniture, carpet, CRT TV, drapery, linen, towels are almost see-through, no safe; the list is endless. WIFI is non existent. It took 20 minutes to load a page (no graphics) the first night. I was unable to log in subsequent nights. The answer I got at reception was: \"Our internet is slow because there are too many people online at the same time.\" That is an unacceptable answer in the 21st century! Two things I found positive were the beautiful roses and the friendly staff.\n\nReview 40:\nI stayed here for a conference in Sept 2011. There were so many people with the conference that checked out of the hotel and moved in to another hotel. I would have never picked this hotel to stay in. Our joke the entire trip was that the 70s called and wanted their hotel back. The hotel is in major need of renovations. The smell next to the pool was of sewage. We came back from dinner one night and a huge rat ran out in front of us. It looked like they planted the flowers and plants 20 years ago and forgot about them. The only good thing about this hotel was that it was across the street from the fashion district.\n\nReview 41:\nStayed in this resort this weekend and found the grounds to be beautiful, the concierge desk very helpful and the rooms fit our needs. The only down fall was the Terrace Cafe, found their breakfast buffet to be pricey especially for your average food selection as convenient as it was to eat there would not do it again.\n\nReview 42:\nOur family had a wonderful time at the T & C. The service and accommodations are first class. The grounds are beautiful and vey clean. My wife is thankful for the short walk to the shopping center.\n\nReview 43:\nThe housekeeping and front desk was uncaring and inadequate. The room(3557) has stained seats on the chairs. The carpet in front of the sink was discolored and stained. Housekeeping had just stuffed the partially used cream and sugar packages from the previous tenant, for me to have the first morning, for my coffee. The front desk did not think this was important enough to correct. The second day of my stay, the room was not cleaned at all except, clean towels. The used bath mat was thrown on the side of the tub and used glasses were where they had been left. When I checked out, the front desk did not want to hear about it. The women\u2019s expression did not change. There was no concern. I would not stay again at any price\n\nReview 44:\nI have to thank Barbara Whitlock for recommending this hotel to me. The staff went above and beyond to help us when our incoming flight from LA was cancelled and the shuttle abandoned us at San Diego International at 2:00 a.m. The night manager Karen made arrangements for us to be picked up and greeted us with a big smile when we finally arrived. Our driver was friendly and helpful as well. The wait staff at the cafe were extremely friendly and courteous. I was impressed by the size of our room and all of the amenities included. The grounds were beautifully maintained. I found travel around the city to be quite easy from the hotel as I-8 and 163 had easy access on and off right nearby. I would definitely stay at the Town and Country on my next visit to San Diego.\n\nReview 45:\nEvery three or four years I have a conference in San Diego; it has been held at the Town & Country the last three times. The first time I attended one of these, I stayed at the Town & Country and swore never to do it again. My room was in one of their towers. It was a cinder-block hell hole. It just felt oppressive. If you have to be down at Hotel Circle in San Diego, there are a lot better options.\n\nReview 46:\nUgh, what a horrible surprise to arrive at your hotel that you booked 4 months in advanced only to find that they messed up your reservation and are unwilling and unable to fix it. The front desk staff was so unhelpful in regards to this huge booking snafu, that we had to turn around and stay at the Marriott Courtyard in Hotel Circle at the last minute. You would think that due to the competition in hotel circle the staff at town and country would try a little harder. But they don't. If you plan on just sleeping here, you might be ok. But if you need any kind of special service, this is NOT the right place. Staff is uniformed and untrained of how to handle unique guest situations and will be sure to disappoint you if you need any help from them. I would not recommend this hotel.\n\nReview 47:\nMy review is for my stay during a business trip for a national conference. I wanted to especially say thank you to bartender, Rez, who was very friendly and hospitable throughout my stay. The hotel and grounds was ok, but not great. We were in a garden room (not the tower). Disappointed with how difficult it was trying to find coffee in the mornings. Housekeeping didn't leave enough coffee for two people (we had 2 large double beds in the room). No refrigerator - this needs to be standard in all rooms, in all hotels! It's not that difficult. Also, getting around the area was impossible without a car - close to a busy highway. However, having the shopping mall within walking distance was a plus. Best part of my stay was getting a nightcap at Trellises and being taken care of my Rez! Thanks for making my stay memorable!\n\nReview 48:\nAs a local industry professional, we utilize our hotel and lodging partners for meeting space quite often. For this particular appointment, the meeting was scheduled at Trellises, a restaurant on-property at the Town & Country Resort. Not only was I pleasantly surprised by the rich decor, but also by the phenomenal service provided by our waitress. Pat Muklevicz ( I intentionally asked for her name before leaving), attended to our table as though we were her only customers, and of course we were not. There was never a glass below half-full on the table and not once did we need to look around or wait for service as she regularly and very politely checked on our table. I would recommend Trellises to any out-of-town guest or local professional looking for classy dining, great service and modest rates.\n\nReview 49:\nThe staff was very helpful but the accommodations are very much in need of refreshing. I stayed in one of the low rise buildings. When I entered the room, I immediately noticed that the carpet showed lots of wear. The bedding was old and outdated and the mattress was very uncomfortable; I woke up several times during the night with a sore neck and back. The pillows were old and offered no neck support. The wi-fi was not usable in my room, the signal was not strong enough to be used. The bar smelled of mildew as soon as you walked into it. Once again, the staff was wonderful, but it was unpleasant to spend any length of time in the bar. The best part of the property was the location. The Fashion Valley Mall is walkable out the back of the property so shopping and restaurants were convenient. Additionally, there was a transit center with access to buses and the trolley for easy connection to other areas and to downtown.\n\nReview 50:\nI recently stayed at Town & Country Resort in San Diego, CA on business and found the hotel and it's staf were great. The resort itself felt like you were back in time when leisure and fun were top on the agenda. I enjoyed all the lovely flowers, the pool and dining options while staying on property. I especially wanted to make a note that while dining in Trellises Restaurant both my server Pati Mukzivicz and the Assistant Banquet Chef Steven Lee were wonderful! Pati was very sweet and professional and Steven made it a point to come out and introduce himself and make sure we were enjoying our meal. It made my dining experience very pleasant!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 32236, "query_start_index": 32238, "query_end_index": 32238, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "46%", "inner_docs_start_indices": [176, 636, 1299, 2252, 2428, 3071, 4000, 4918, 5371, 6156, 7258, 7735, 8551, 9392, 10065, 10297, 11136, 11939, 12635, 13498, 13792, 14515, 15145, 15826, 16700, 17348, 18404, 19088, 19830, 20308, 20677, 20866, 21232, 21835, 22262, 22758, 22999, 23927, 24314, 25046, 25681, 26014, 26224, 26965, 27751, 28166, 28968, 29810, 30632, 31576]}
{"id": "596760", "pid": "596760", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nYou call this renovated??? This place thinks it's like the W Hotel, but it's more like a James Beach with no amenities. There is no pool and barely any parking. I would highly recommend staying away from this hotel as it's a one-off rehab with no chain backing it.\n\nReview 2:\nAbove and beyond great customer service! We stayed at the Ocean Towers last weekend and what a pleasant stay it was. Leonor treats the guests like family!! We were given a newly remodeled room on the 4th floor and they are unbelievable. 32 flat screen with internet access and beautiful decor and lighting. We were celebrating our 1st anniversary and were treated to a bottle of champagne, chocolates and fruit. The staff at the hotel are just wonderful people. The fact that this hotel has only 70 rooms seems to put the focus completely on the guests. The location is extremely convenient, with Waikiki beach being less than 300 feet from the hotel door. Lots of shopping and dining all around. We will definitely be back again. Lots of a aloha from Ocean Towers!! Mahalo Leonor! !\n\nReview 3:\nBedbugs! But Good Staff. The Ocean Tower does have great, friendly staff, but our room also had bedbugs. On the last day we figured out what the dark blobs on the sheets were and managed to catch some of the critters. I was a bit surprised no compensation was offered when we checked out and offered proof of the problem.The room had a view over the adjacent hotel terrace to the ocean. Decor was very tired, but as others have noted it is being completely redone. The lanai view had an uninspired view of the surrounding highrises. The location down near Kapiolani Park is nice, and not as congested as the centre of Waikiki. the complimentary breakfast was a nice touch, and fresh. And as mentioned the staff were very good.Once the hotel is redone I'm sure prices will take a big jump, making it less of a value.\n\nReview 4:\nloved the hospitality My wife Anne and myself had the great opportunity to stay at the hotel renew and we have never experienced the hospitality given to us by Lonora Wong who made us feel firstly that we were old friends and made sure our stay was the most comfortable as possible. We recommend to all our friends to make sure they include Hotel Renew on there itinerary and if nothing else but to drop in and say hello to Lenora. Our recommendation that many hotels should have a lenora and we say that Hotel renew has a winner. We will definately make this a stop on our next visit. Keep up the excellent work. Very Professional.RegardsJohn /Anne GazankasEdmonton alberta Canada\n\nReview 5:\nRenewed at Renew Three couples over breakfast said they booked here due to it being number one of trip advisor. We only stayed one night, much to our regret. Fabulous on all counts and exceptionally helpful staff.\n\nReview 6:\nHotel Renew was great My husband and I stayed at Hotel Renew based upon the reviews on Trip Advisor, and we were not disappointed in any way, shape, or form. We stayed in a deluxe ocean view room, and it was exactly as I expected if not bigger and better. Our bathroom was really big (I heard one of the biggest in the hotel), and the view of the beach was spectacular. I have stayed at hotels that promise an ocean view, and arrive to find that I can see the ocean out of the corner of the window if I squint, but this is not the case with Hotel Renew. While there isn't a balcony, the view is amazing just the same. The staff are also really friendly and helpful. It is within walking distance of lots of great spots on Waikiki. If you are looking for a place to pamper you (chocolates on the pillow and everything), this is it!\n\nReview 7:\nAwesome! I recently visited Hawaii with a travel group from Mooresville, NC. We had the pleasure of staying at Aqua Ocean Tower Hotel on Waikiki Beach in Honolulu. I was extremely pleased with the hotel as well as the staff. The staff went beyond the call of duty to be accomodating for us. I highly reccommend this hotel to everyone coming to this area for a visit.. Both Terry and Leonor should be proud of this establishment . I can't imagine them getting anything but positive reviews.\n\nReview 8:\nThe Tripadvisor Community has FAILED with this one!!!! Location and price does NOT make a great hotel! This is the NUMBER 1 hotel in Honolulu??????!!!! Do NOT be fooled by these grossly overinflated Tripadvisor ratings. This place is actually a fourth rate dumpy hotel with a great location and nice staff. Everything is old, run down, shabby, ugly. The rooms and hallways stink of unidentified odors. The first excuse for a room we stayed in was dirty, stained and the A/C unit made so many strange noises that it was hard to sleep. So, we switched rooms.......The second room (more expensive) was still rundown and smelled bad. So, we were forced to switch again.......The third room was in need of a complete makeover, as is the entire hotel. Luckily, the hotel is getting a complete overhaul (and I'm sure the prices will reflect that). Have you ever seen the show Flip This House? How about Flip This Hotel! In Las Vegas this hotel would be immediately imploded.\n\nReview 9:\nTrue Aloha at the Ocean Tower Best value, convenient location, and friendliest staff in Waikiki! In years of traveling, never have we experienced such caring, accomodating service. You're not merely a customer - you're ohana (family)! Older rooms are simple and clean, nothing too fancy... but how much time do you really spend in the room when the beach and excitement of Waikiki are just steps away? Hope the completion of the grander, remodeled rooms won't price this little gem out of our budget because we would like to return here every visit to the island.\n\nReview 10:\nGood location, tired hotel. sunset at Waikiki\n\nReview 11:\nAverage Hotel My wife and I recently stayed at the Hotel Renew for part of our honeymoon. The lobby and the room itself were very clean and trendy and the hotel employees were very helpful and very nice. The bed was very comfortable and the showers worked great. We had no complaints at all about the rooms other than they were a little small but I think that's normal for the area.My only real complaints were that the hallways in the hotel looked pretty old and were possibly undergoing renovations or something but it just kind of looked shabby when you were walking from the elevators to the rooms. The walls looked unfinished.Other than that we were a little disappointed that the hotel itself didn't have a restaurant or bar although it's located in a great spot in Waikiki so it's a very short walk to either. It wasn't a big problem for us but I figured it's worth mentioning.If you have a rental car you'll need to use the valet parking which is about $20 per day.Overall, our stay there was good but the hotel really isn't all that special.\n\nReview 12:\nLoud, Poor Service\n\nReview 13:\nNot a 3.5 star hotel. Not the place to stay if you want the conveniences of a normal hotel. No restaurant. Tiny bar. The rooms are small and decorated in an Asian design. Black and white, chrome, glass, mirrors and stone. It had a very cold atmosphere. The only good thing was that it was 50 yards from the beach. A definite do not stay recommendation.\n\nReview 14:\nDreadful, really really bad Room in very poor condition. No sign of the supposedly wonderful staff/service.Definitely do not recommend.Feel very let down by the other reviews - don't think they should be trusted. Anyone else wonder how a hotel with so few rooms has received so many excellent reviews - almost one a day??? ?\n\nReview 15:\nNice, central and cosy       hotels waikiki seen from the top of diamond head\n\nReview 16:\nGreat location  Great location only 2 blocks from the beach. The staff couldn't be more helpful. Someone was always available to take care of what ever you needed, especially Leonor.Only bad thing was the small number of on-site parking spaces.On my next trip back, I'll definitely look to stay at the Aqua Ocean Tower.\n\nReview 17:\nGreat Value and Excellent Staff We were pleasantly surprised by the excellent quality of the Ocean Tower Hotel. All of the hotel staff, from the manager to all of the maids, made us feel special and treated us as if we were family. Our room included a refrigerator, microwave, coffee pot with coffee, iron /ironing board, TV, and a hanging closet at no extra charge. The bathroom includes a full size tub/shower combination with plenty of hot water any time of the day or night. The room was spotlessly cleaned everyday and supplied with fresh linens and towels.Every morning we were treated to a delicious continental breakfast in the lobby area, which was constantly attended to.Be sure to check out this hotel. You will find the hotel manager, Terry, the housekeeping manager, Leonor, and all of the staff will go above and beyond your expectations to make you feel like one of their family. We definitely recommend the Ocean Tower Hotel. Their rates are right and the hotel is less than a block from Waikiki Beach. Enjoy!\n\nReview 18:\nLoved It!! We loved our stay at Ocean Tower. We were on our honeymoon and we were treated like a couple on their honeymoon should! Free champagne, chocolates, upgrades... The staff was very friendly and helpful (thanks Leanor!). The rooms were awesome. Ultra modern decor, with state of the art conveniences like wall mounted flat screen tv, in room computer with free internet access, modern touch of the button lighting system. We felt like we were in an upscale showroom rather than a cost friendly hotel. The locations is also great: steps from the beach, stores and restaurants and your doorstep and the bus just one block away. The complimentary breakfast was also very nice. We stayed for 5 nights and then switched to a larger more well known hotel for are last 3 nights (previously booked) and wished we stayed longer at Ocean Tower. We will definitely be back! !\n\nReview 19:\nAloha at its finest We spent 7 nights at the Hotel Renew over the holidays, and it definitely lives up to its TripAdvisor reputation. While the newly renovated rooms are perfectly nice, it is the staff's above and beyond attitude that made our stay. My husband and I and our two children felt like valued and honored guests at all times. Leonor welcomes each guest as if she were hosting them at her home. We returned to our room several times at the end of the day to find thoughtful gifts of fruit, chocolate, and even sparking cider for a family-friendly New Year's celebration. When we asked to borrow towels for the beach (an easy block's walk), we were also handed straw mats, bottles of water, and a boogie board. Hotel Renew is probably not for those who are seeking a resort with every amenity available on the property, but it is truly a gem for those who value customer service. It is conveniently located at the edge of Waikiki's strip of shops and restaurants, and although I believe the hotel was full when we were there, it was very quiet and restful.\n\nReview 20:\nMost Relaxing and Very Friendly The room was excellent and extremely comfortable. The staff was very warm and friendly. The beach was only a block away.\n\nReview 21:\nWe loved our stay at the Ocean Tower Hotel, Waikiki Beach I would have to say that our stay at the Ocean Tower Hotel in Waikiki Beach was excellent. To me this was the best hotel experience I have ever had. The room was great and the prices were great. The staff made you feel like family. They always had the Aloha Spirit. I will definitely stay at Ocean Tower Hotel everytime I go to Waikiki Beach and I highly recommend this hotel.\n\nReview 22:\nGood Time in Waikiki My wife and I had a very nice time in Waikiki. We wanted to have a good time and not spend too much money. We booked a standard room at the Ocean Tower Hotel. Renovations are going on now to upgrade all the rooms. Our first room was clean and met our needs. But one night we had a small problem with a sprinkler in our room. To take care of the problem we were given a deluxe ocean view room for the same price. This made the vacation so much nicer, getting up in the morning and looking at the ocean. I have Leonor Wong to thank for this and many other things she did to make are stay so nice. When we go back to Waikiki we will stay at the Ocean Tower Hotel.\n\nReview 23:\nLOVE THIS HOTEL!! fountain...neat eh?\n\nReview 24:\nClose to the beach All of the staff at this hotel very friendly and hospitable. Theytreated us like family and gave us extra amenities and specially made flower leis. The property is right across from the beach and very convenient to the zoo, Kalakaua Ave. and the busstop. The rooms did not have balconies but we were givena room with a view of Waikiki Beach. The lobby was spaciousand breezy, the door always open and welcoming. I would definitely stay here again.\n\nReview 25:\nDeco getaway in Waikiki My wife Gabby and I stayed here recently on a quick getaway to Oahu. The hotel is under some renovation currently and promises to be quite nice when finished. It already has very cute, clean deco modern rooms with flat screen TVs (with Internet and wireless that was down while we were there) and a hip, modern feel.The beaches of Waikiki are just a block away and we had a fantastic ocean view with beautiful lighting around sunset time.This is a great place for more discerning travelers who want a quiet, boutique feel without the noise and party feel of the more common gigantic hotels that are everywhere in Waikiki. This place has style and a super friendly staff that is there to accommodate you. We will return.\n\nReview 26:\nNice hotel, excellent hospitality Excellent hotel, nice rooms. Not exactly beach-front, but 2 minute walk from beach. Convenient location. The biggest point is excellent hospitality by entire staff. When we stayed here in Dec. 2007, Leonor Wong was manager. The hotel was being rennovated, and there was a makeshift reception desk on 2nd floor. But the staff made it a point to see we were comfortable. Excellent breakfast provided in the morning. When Leonor knew it was our first anniversary, we got a surprise bottle of champagne at night from her. I would definitely recommend this hotel to others.\n\nReview 27:\nA good value while visiting Waikiki The Aqua Ocean Tower was perfect for my needs. I wanted a clean, comfortable room close to the beach. I wasn't looking for fancy amenities. There was a nice breakfast buffet every morning, and the rooms were clean and comfortable. Staff was always pleasant, polite, and helpful. Ms. Leonor Wong, Executive Housekeeper, was always checking with me to see that things were going well. I will stay at the Aqua Ocean Tower again next time I visit Waikiki.\n\nReview 28:\nDefinately the right choice I found this hotel through the TripAdvisor ratings and hesitantly booked a room for two nights. I wasn't sure how it would be with all of the renovations happening. I didn't need to worry.Yes they are still undergoing renovations: the lobby was still closed and the public hallways had plastic down on the carpets, but once inside the room it was a different story.The rooms are well decorated and very relaxing. The colours are warm and the feather bed was amazing. I didn't want to get up. The location is great. Only a very short walk to the beach, but far enough that you don't have the noise of all the people.Then to top it off you have the service. Grace and Lenore provide top notch service. I would not hesitate to stay at hotel renew again and am looking forward to seeing it once the renos are complete.\n\nReview 29:\nExcellent Customer Service and Care at the Aqua Ocean Tower We stayed here on the second leg of my boyfriend's big birthday trip. Upon arrival the staff took care to make this a very special stay. The staff overall was very attentive, especially with Leonor's customer-centric leadership. Do be sure to say hello to her. The details were well taken care of - no small feat during a major remodel. Speaking of the remodel, so far it is quite well done. The new rooms are beautiful, comfortable and make for a great retreat from the bustle. And yes, watch those bed corners. Overall, this was a great stay -- we will be coming back when in Waikiki. The service and focus on details makes this a great deal and well worth it!\n\nReview 30:\nExcellent Location and Excellent Price This hotel is in a most excellent location. I had a great view from my room of Kapiolani Beach. The price for the location could not be beat. I have been to Hawaii twice now in the last 3 months and have stayed at an Aqua hotel each time. My room was large with a well working AC system. The free WiFi was certain a feature I appreciated as I worked from my room in the evenings. The staff was excellent. I found everyone I had contact with helpful and very friendly. The front desk staff was great about recommendations of activities and resturants. This hotel is an older structure and currently in need of a facelift. This is just about to begin. The head of house keeping showed me a brochure of the changes that are about to take place. This will definitely be a much more upscale property in regards to amenities and decor. I just hope the upgrades do not price this hotel out of my reach as I would like to become a regular customer of theirs.\n\nReview 31:\nFriendly staff, great location I stayed at the Ocean Tower Hotel for a week in early May based on positive reviews from TripAdvisor. These reviews were completely fair. This was an affordable hotel, located footsteps to Waikiki Beach. The rooms were clean and quiet; the staff were friendly and accommodating. True, the hallways have tired carpet and the walls could do with some fresh wallpaper. But who cares about these trifles? This was a great hotel. (However, if you are watching your weight, give the continental breakfast -- peanut-and-jelly on toast, danishes and donuts -- a wide berth. Fortunately, the rooms come with mini-fridges so you can store some healthier options which you can purchase at one of the many ubiquitous 'ABC' convenience stores.)\n\nReview 32:\nvery friendly and professional staff The location of the hotel is great, less than a block away from the beach and close to all buses.But the best is the staff. The desk clerks,especially Grace and Kenan, are very friendly and helpful. Leonor was wonderful and spoiled us through our whole stay. Her smile in the morning made our day.Leonor is professional, ambitious and very friendly. She deserves a promotion with the new renovated hotel. We saw already two new gorgious renovated rooms.Our thanks again to the staffAhmad and Ingrid Afanih\n\nReview 33:\nExcellent Customer Service! Our stay at Ocean Tower was an amazing experience. It was the best customer service we have ever received in any hotel, thanks to Leonor and her staff. My husband and I were celebrating our anniversary and Leonor and her staff upgraded our room and treated us as special guests of the hotel. We were introduced to the Hotel Manager and were given a tour of the future for the hotel. We also had the luxury of staying in one of the newly renovated rooms which have modern Asian d\u8305cor, flat screen tv with internet access and something I have never seen before in a hotel\u9225?shelves in the bathroom! Leonor treated us to chocolates on our pillow and champagne for our anniversary and beautiful handmade leis. Ocean Tower is an amazing bargain that is accessible to all of Waikiki Beach and the staff really make you feel welcomed. We even hugged Leonor when we left!\n\nReview 34:\nGreat Place This hotel was really good. The beds are nice, comfy sheets. Great housekeeping. Large Flat screen tv. They also give you a fruit basket and some drinks which comes in handy. The only downfall really is the breakfast. They did not have anything but some pastries, fruit and bagels, ect. No hot food. It also was a tad overpriced i thought. Nearby hotels are just as good for alot less. But overall was great.\n\nReview 35:\nFriendly and Courteous Staff My boyfriend and I stayed at Hotel Renew for five nights, and we were so impressed with their staff. They let us keep both of our surfboards and bodyboards in their storage area, and everytime we needed them they were so helpful and prompt getting them for us.Everyone there made us feel so comfortable and welcomed. I also need to mention their very tasteful decor and the cleaniness. We were also happy with the quality of their continental breakfast. The fruits, the coffee and their baked goods were very fresh. We were so glad we chose Hotel Renew because it takes us 13 hours to fly to Oahu and the hotel definitely helped us in having a great vacation.The location was also so convenient to everything; but at the same it's not in the middle of the tourist trap. We can't wait to go back :)\n\nReview 36:\nGreat Hotel! I had a great time during my 7 day stay at Hotel Renew. The first thing I noticed was the amazing service which never ceased throughout my entire stay. The hotel staff knew my name, were extremely friendly and really ensured I enjoyed my time. The hotel rooms and lobby were very sleek / minimal looking (similar to the W, but more reasonably priced) and were larger than others that I have stayed in.As for location, the hotel is super close to the beach, which was nice. It is at the end of the main strip, so there was no noticeable noise at night, and the walk to the center of waikiki was reasonable.The only downside was the lack of a pool (though the ocean was warm enough to swim in all the time).Overall this was a great hotel and I would recommend it to anyone.\n\nReview 37:\nSoon to be named Hotel Renew The service was wonderful... the location is prime... the rooms are average but soon to be updated. We were given a tour of the completed rooms on a lower floor. The new rooms will have an asian theme, flat screen lcd or plasma tv's, and a killer mini bar.... They will be much nicer. We stayed 4 nights in an 8th floor Ocean view room.The husband and I were sooo very impressed with Lenore, (housekeeping manager) Tina, (our housekeeper)and the staff at the front desk. Any request was satisfied, they go out of their way to help. We were able to walk almost everywhere we needed to go with little effort, and most Oahu tours will pick you and your party up right next to the hotel. No need for a car. We are going back as soon as we can!!! !\n\nReview 38:\nWould always recommend Excellent location, very friendly and helpful staff, our room was very clean and comfortable, (fridge, safe and internet access, and complimentary breakfast), the hotel manager was very nice and helpfull - all in all, I strongly recommend the hotel.\n\nReview 39:\nAmazing, Amazing, Amazing!!! As a seasoned business and pleasure traveler my experience at the Hotel Renew was nothing less than fantastic. The customer service and management was better than most 5 star hotels I've stayed in. The kindness and gratitude of the staff was unsurpassed and the rooms are equal to any W Hotel at half the cost. To be honest I'd rather not write this review and keep this gem of hotel and it's wonderful staff to myself!! SA\n\nReview 40:\nGreat Staff!! We stayed at the Hotel Renew for two nights after spending 6 nights at a 5star resort on Maui. It was a nice change of pace without the resort overcharging for every added extra. Definitely not a luxury hotel just yet.. the place is still in the process of being renovated. The location is great. We had a beautiful view of the ocean. The entire staff make up for any inconveniences associated with the renovation process. They are very polite, helpful, friendly and generous. They made the stay more enjoyable than expected. The newly remodeled rooms are well done with the feel of a Hotel W without the pretentiousness that the W often has with their staff. If the completed renovation matches the caliber of the staff, this is going to be a great spot to hang out when in Honolulu.\n\nReview 41:\nLeonor's Fan Club Members Remember... Looking from Aquarium area toward Hotel\n\nReview 42:\nLoved the Aqua Ocean Tower We just returned from Waikiki Ocean Tower Hotel. We stayed there 2 nights before a 7 day cruise, and then stayed 1 night after the cruise. Even though we were supposed to check out at noon the last day, our tour bus to the airport was not due to pick us up until 8 pm that night, the hotel put us in a courtesy room for the rest of the day. It was so nice to have our luggage with us all day and to be able to relax after our trip to Pearl Harbor that morning. They also served a very good continental breakfast that was included in the price. I would definitely recommend this property.\n\nReview 43:\nFun in the Sun       momma in front of Ocean Tower Motel\n\nReview 44:\nWonderful boutique hotel, great location and excellent staff! The hotel is just completing refurbishment that will be outstanding when completed. We arrived during this phase and were treated with incredible hosptiality and we were welcomed to see lovely brand new rooms (all rooms are like this now). Very much acool NY boutique style accomodation with all the little small add-ons to make the room a great place to rest your head and hang out. The staff were all 10 out of 10 and helped us every way in particular wonderful Leonor! The location of the hotel is perfect just slighly away from all the traffic at the best end of Waikaki beach....all in all it was an exceptional place and very very reasonable cost. We liked it so much that we changed our travel plans to spend additional nights in the hotel.....its a must stay!!! !\n\nReview 45:\nHow could ANYONE be disappointed?? WE LOVED IT!!! My boyfriend and I were thrilled with Hotel Renew-and I'm especially picky about hotels. We were also there during the renovations, but it was hardly an imposition. The staff was extremely accomodating and friendly. The rooms are beautifully decorated and the beds are so comfortable we hardly ever wanted to leave our room! The hotel is a stone's throw from the beach, but it feels secluded and cozy. Very quiet, very beautiful, a dream boutique hotel. If you like huge resorts with a lot of fluff that feels impersonal, then the Hilton is certainly a good choice over the relaxing, upscale feel of Hotel Renew.\n\nReview 46:\nOcean Tower-Great pick! View from our room\n\nReview 47:\nOcean Tower is our only place to call home! from the window\n\nReview 48:\nGreat Customer Service We chose this hotel based on earlier reviews. We were not dispointed at all. Yes, they are undergoing renovations. It appeared to me that they are close to finishing. They even had workers on Saturday. If you are looking for a huge room with mini bar, fridge, turn down service and things of that nature, this may not be the place for you. However, if you want a hotel that goes out of its way to make sure you a great stay, this is the place. This hotel goes the extra mile to ensure the guests needs are met. Within a few hours the staff knew my name and addressed me that way throughout our 3 day stay. With all the huge hotels with impersonal service in Hawaii, it was refreshing to stay at a hotel that tries and succeeds in getting the Customer Service back into the hotel industry.\n\nReview 49:\nWonderful Stay at Hotel Renew Hotel Renew was a great place to stay because of the people who work there. They really did everything possible to make our stay perfect. We were welcomed at check-in with cold pineapple juice and cool towels, very nice after a long flight from the mainland. We made some special requests during our stay and our needs were always taken care of in a friendly manner. The continental breakfast is nice: good pastries, fruit and beverages. Staying at this hotel made our first visit to Waikki wonderful.\n\nReview 50:\nFantastic staff, elegant room decor, and beautiful view       Bed area\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27996, "query_start_index": 27998, "query_end_index": 27998, "truncation_seperator": "... 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{"id": "302294", "pid": "302294", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWhen i Check in into the hotel, i need to wait for a long Q....somemore no one offer to help with my luggages, the room is a bit old in style not modern at all, the room in others singapore hotel is much more better like: Ritz carlton, Conrad....just feel like its not worth that kind of money...somemore when i Check out i saw a terrible conversation which is a guy wearing black coat scolding the front office staff very loud, when i ask the concierge staff who is the black coat person, they mentioned is the hotel GM. Is really terrible that the GM scolding front desk staff in the public area, really spoilt the image of the hotel. I personally thinks that the hotel is very terrible, service, management and everything is not worth to be a 5 star hotel.\n\nReview 2:\nwe stayed at panpacific for a day at raffles bouleverd as soon as we checked in we were upgraded complimentary to deluxe room which had excess to excecutive lounge serving comlimentary cookies tea coffe during the day.the room was fantastic with a pool view and glass from ceiling to floor and had panoromic view of the bay. it had excellent capsule lift overlooking the city. the buffet breakfast was excellent with almost 100 varieties to choose. its a value for money location is good attached to the famous marina mall from the hotel no need to get a taxi.\n\nReview 3:\nTotally agree with the previous poster. NOISY! We were on the 8th floor and from about 8pm onwards is a singer in the lobby and they have it just way too loud! For a business hotel, not good for people that have to get up and go to work early. Too many staff/security members standing around and watching all the time. I felt like I couldn't relax. Pool area looked nice, pity it was rainy and I didn't get to use it. Breakfast buffet @ S$33 was terribly overpriced and not to mention the shocking service. One day it took 40 minutes to receive 1 pancake. Yep, you read that right! What a disgrace. Rooms were OK. Would have liked a more modern TV (like the flat screens at The Orchard Hotel, Singapore), and hope they fix the TV reception ASAP! It was annoying trying to watch anything with so many white lines flickering on the screen. Overall, I owuld not stay here again. I much preferred The Orchard Hotel.\n\nReview 4:\nJust returned from a two week stay at the Pan Pacific Hotel Singapore, and what else can I say but BRAVO to this hotel and its staff. In my 18 years of business travel I have not come across a more accomidating hotel. The staff and management did everything to make my experience here a positive one. A home away from home!!!!! Be sure to visit all my friends at the Atrium Bar Kenny and his staff are amongst the best in the industry... If you are are staying just a night or one month look no further than this hotel and you will realize what i mean........\n\nReview 5:\nWe stayed at the Pan Pacific for four nights on a stopover from Sydney. We could not have chosen a better Hotel. We arrived at 9.45 pm and were greeted by a front of house lady just Iinside the door who immediately welcomed us to the Pan Pacific and took us straight to check in desk. The reception staff were very efficient and polite and the porter who bought our suitcases up to the room offered to show us how the electric blinds and other things in the room worked. The buffet breakfast in the hotel was lovely and the hotel is attached to three shopping malls. The bathroom was large and had a bath, separate shower room and separate toilet. We had free bottled water daily and a free newspaper of our choice delivered daily. The room was immaculate and the housekeeping staff were very efficient and unobtrusive. This is a fantastic Hotel in Singapore and I have already recommended it to another Tripadvisor member who has now decided to stay there - we will definitely return to Singapore and stay at this hotel again as in my opinion this Hotel can not be beaten.\n\nReview 6:\nTerrible service thoughout the whole hotel esp. at global kitchen during breakfast. Rooms not clean and internet service is extremely slow. Don't waste yr money here..go to Conrad or oriential instead.\n\nReview 7:\nI waited almost 45 minutes in the queue to check in, there are far too many rooms and it is a huge place about 40 stories high with many people using the elevator 24/7. Not cosy, but typically a kind of big city business hotel rather than a 5 star place one would expect. The location was good, the chinese restaurant is expensive and highly over rated, however the Japanese place on the 3rd or 4th floor with a Japanese garden entry is very nice. Easy access to the malls that typify Singapore. The room was OK, Mini bar well stocked - but faceless and unmemorable IMO.\n\nReview 8:\nI just checked out today. For this price pls avoid at all cost and head to the neighbouring hotels. Dirty bathtub, outdated interior, Extremely poor service, especially restaurant staffs. Small round pool also make it impossible to have a proper swim. I even saw my room door handle turning while I am in the room?? Someone was trying to open my door?? Rush to the door, no one to be seen? ?\n\nReview 9:\nWe thoroughly enjoyed our stay (4 nights) at the Pan Pacific Marina Bay. From the welcome at the door as we pulled up to the final goodbyes as we left for the airport, the staff were efficient and attentive. The building is interesting to look at , well kept, with many facilities and great views. The location was convenient for all the main sights and the surrounding shopping good. A large hotel close to a convention centre may well have been souless and impersonal but it was comfortable, relaxing & family friendly (interconnecting rooms provided without us asking). The pool was very enjoyable (complimentary iced water bottles a nice touch). We would recommend the Friday night all you can eat barbeque - great satays!\n\nReview 10:\nI stayed in this hotel for our honeymoon with my husband but we were harassed and intimidated by a group of young men in the lift. The hotel staff did not do anything about it and did not attempt to reassure us so we felt fearful and anxious throughout our time in this hotel. The hotel attracts young people and it is not an ideal hotel for couples or family. We had to spend most of our time outside hotel and we were let down by Singapore pan Pacific. Instead of having memorable time we were traumatized in this hotel ! !\n\nReview 11:\nExcellent location to explore marina and central city. Executive floor option including drinks and canapes in early evening well worth considering before heading out for dinner. Pleasant pool area for relaxing after day exploring Singapore. Would recommend a trip to Singapore zoo for any visit - best zoo ever visited. Very clean and efficient large hotel.\n\nReview 12:\nDo NOT book your stay at PanPacific.com. Their website purportedly offered a \"stay 2 nights & get another one free\" offer when you use your American Express card. I chose that offer and booked my stay 2 months in advance. Got the confirmation and thought all was well. When checking in, I asked to confirm that I'll be getting the extra night for free. They said... NO! Apparently, they said my booking was not made under the correct category. After demonstrating EXACTLY how I made the booking and how I EXACTLY chose the Amex offer rate, they still refused to honour it. I find such service out of line for such a hotel. Truly SUCKS!\n\nReview 13:\nVery nice rooms. Garden and pool area filthy, flowing with garbage. Staff in breakfast restaurant somewhat unpleasant.\n\nReview 14:\nA terrible experience - especially disappointing since the Pan Pac is one of our corporate recommended properties in Singapore. The room decor was very outdated - the lounge chair was extremely uncomfortable and had threadbare arms. The service in the restaurants was very poor (with the exception of Global Kitchen with the buffets). Extremely weak Internet connection that made work almost impossible. Overall just lots of little things that added up to a very poor and unsatisfactory experience. I submitted the guest survey and the hotel acknowledged and agreed with many of my issues, but basically had no resolutions except to say they are working on improving things and gave me a free upgrade for my next stay, which will not happen. The Conrad directly next door was vastly superior in all ways.\n\nReview 15:\nWe spent 3 days at the Pan Pacific at the start of our honeymoon in a Panoramic Room on the 30th floor. View over the city was spectacular, particularly at night (see photo). Good size room with all facilities you would expect from this class of hotel. Clean with a good sized bathroom. Breakfast was included in our package and this provided a good selection of food. We also ate in the restaurant on the 37th floor and this was superb. Overall the experience was very good although the food/drinks tend to be pretty expensive in the hotel and generally around the City. Would definitely stay here again and recommend this hotel to others\n\nReview 16:\nGood: Location Spacious rooms Very clean Swimming pool staff very attentive Good tv Bad: Check in took 30 minutes Swimming pool cold No brochures for tourist information More of a business type hotel If you have stayed at the Mariott Marquis New York this could be it's twin. Singapore is a great city to visit. Must do Chinatown, it was great fun.\n\nReview 17:\nThis was the 4th time we have stayed at this hotel, and having tried a few others in the past this is our favourite. Despite its size they make your whole experience feel very personal. Every member of staff was polite, helpful and made you feel like the enjoyment of your stay was important to them, this ethos is what makes us keep going back. The rooms are just great, try to get a balcony room it's worth it for the view. We used the pool most days and we like the fact that there is no 'bed hogging' by guests saving beds and then not using them for hours which we've experinced in other hotels, thank you to the pool team for doing such a good job. We didn't try the breakfast but then the beds were so comfy that we weren't always up in time anyway! All in all we can't fault this hotel, and considering the price of alot of similar 5* hotels this one is quite competitive. We can't wait to go back!\n\nReview 18:\nThe Pan Pacific is marketed as a high range business hotel with luxurious accommodation and top facilities. While the room was beautiful, as was the view, I could not get over the darkness in the lobby and other public areas. The design of the hotel is quite unique, but having the lights dimmed throughout just gives it a gloomy overall impression - as if the power went off and the back-up generator kicked in! I was also unimpressed by the efficiency of the reception staff as it took forever to check in and out. Also, I had specifically booked an exceptionally early check-in, but as I showed up the hotel was \"experiencing delays\" and \"unexpectadly full\" and I had to wait for 2 hours in the lobby for a room to be vacated. While this is understandable, I would have expected a hotel of this standard to have a Plan B for waiting visitors, ie. a lounge or something. And finally, the \"Summerhouse\" restaurant was being renovated during my stay, which meant non-stop drilling and banging noise from 10am to 10pm. So, even though many things at this hotel are excuisite, the experience was not all that great.\n\nReview 19:\nThe hotel itself is nice, but everything there is extremely expensive. We have been on their mailing list ever since we stayed, even though we ticked to not get mailings. We have tried to unsubscribe, but the mail keeps coming.\n\nReview 20:\nHow could this hotel be well rated? What a dump. Worn out, noisy, very middle of the road business hotel. We were shown our room, small, dirty, smelly and completely unaccpetable. We switched hotels. When we checked out 20 minutes after we checked in they offered us the penthouse for 2500 SGD per night. Not an option. Surrounding the hotel were plenty of ladies of the night, so maybe that's why the hotel is well rated. Not a place to bring your spouse! Avoid! !\n\nReview 21:\nArrived in Singapore after 10 days on a basic Malaysian island and found it a real joy. We were travelling with a 13 month old and all staff were very helpful and knowledgable when it came to getting in/out of taxis with a pushchair. The bed was so comfortable and even baby toiletries were provided. The buffet breakfast was marvellous and my son was even given his own Thomas tray. The drinks in the bar were expensive but, hey, we were in a 5 star hotel in Singapore-would they be anything else? !\n\nReview 22:\nGet a room as high as possible. take advantage of the pool, gym etc. Don't miss breakfast.\n\nReview 23:\nThe hotel is very good with good service. Good rooms, good options for restaurant including Indian.\n\nReview 24:\nThe Pan Pacific in Singapore leaves the impression that it used to be one of the best hotels in Singapore. I stayed here for one week in September. Service and rooms are old and stinky. The pool and the Gym are OK. The location is great but they are not leveraging it from a quality of service.\n\nReview 25:\nWe were staying in this hotel for 3 nights for a stopover back to Melbourne. Excellent location and hotel staffs service are excellent. The room is very comfortable, spacious with great view. However, we were told by our Singaporean friends that with the price we paid for the stay, breakfast should be included in the stay.\n\nReview 26:\nWe finished our New Zealand and Australia trip with three nights at the Pan Pacific. Staying in a Panoramic room, the quality was excellent. Although not cheap, the hotel represents good value for Singapore. From the moment we pulled up outside, the staff could not do enough and made our stay a pleasure. The pool area is very nice, with towels and cold water freely available. TOP TIPS: The hotel restaurants represent good value, however drinks very expensive! Go to the Carrefour supermarket and pick up a few bottles of wine (for your room). Raffles Hotel is only two blocks away. The Marina is a short walk also.\n\nReview 27:\nPan Pacific is centrally located and staff were friendly and with clean rooms. The breakfast was OK, but not anywhere near Pan Pacific Bangladesh. The quality of the property and service was of much higher standard, that was probably due to difference between the development status of Singapore and Dhaka. The Singapore streets are much cleaner than New York and mostly all taxis accept credit cards.\n\nReview 28:\nMy self and my husband stayed there at the end of our honeymoon, we paid for the upgrade to the top florrs and even thoughtt eh view and facitlites were lovely, they beds were impossible to sleep on. We even ordered extra pillows to line the bed but we didnt sleep at all. I would recommend it fora plce to drop into but if you want to sleep dont stay there.\n\nReview 29:\nWe stayed 4 nights and enjoyed this great hotel. Staff were efficient, friendly and very helpful. Rooms were fabulous, we were on the club floor and found the amenities excellent. The pool area is great and we had wonderful massages at St Gregory's Day Spa. This hotel is a pleasure to stay at and its great reputation is well deserved.\n\nReview 30:\nI like the location of this hotel, it was near shopping malls. But I think all hotels in Singapore are near shopping malls. The service was great and the food was pretty good.\n\nReview 31:\nThe perfect end tto a very long and enjoyable travelling holiday. Rooms were wonderful, bathroom was exceptional and the service was superb. I asked for a late check out (my flight wasn't until 10) and they gave me the room until 3 and then gave me an hour in a hospitality room to shower at the end of the day. Couldn't ask for more! !\n\nReview 32:\nWe stayed at the Pan Pacific on New Years day as a stopover on our way to NZ. In the afternoon I was taken ill with severe pain in my lower back. We phoned reception and asked for a Doctor to be called. This was done and the Duty Manager rang the room after ten minutes to confirm a visit. The Doctor arrived within 20 minutes and was able to administer pain relief. Again the Duty Manager called to ask if there was anything the hotel could do to help. They even arranged for the fees to be put onto the bill. On checkout the Duty Manager came to see me to, again, ask if there was anything that we needed or that they could help with. It's when things go wrong that you really find out how good a hotel is, And this is a great one with a superb and caring team. Well done and I would recommend this stylish, elegant and surprisingly good value hotel to anyone without reservation.\n\nReview 33:\nThis was a return visit to the Pan Pacific Hotel and we stayed for 4 weeks, during July; a family of 5, with children aged 7,3,3. This 5 star hotel is wonderful value for money; clean, good-sized bedroom with huge bed, and we also had an extra single-bed put in, so that we could all be accommodated in the same room - something that was very important to us with small children. The bedroom has a flat-screen TV. The bathroom is large and very well thought out.......a very comfortable stay. Staff are very friendly, helpful, courteous and welcoming. Room service fast and efficient. We enjoyed the fantastic buffet breakfast every morning in the Global Kitchen.........a huge choice of foods, and so tasty - my children still talk about it! Also do try to have Sunday Champagne Lunch Buffet there - (starve yourself beforehand though! )....it is to die for! We will definitely stay at the Pan Pacific again.......it is really a business hotel, I think, but it met and surpassed all our needs and was perfect for a great family stay. There is a great pool there too, and we also liked the proximity to the shopping centres.\n\nReview 34:\nnice hotel ,comfortable stay.......... with all mod cons\n\nReview 35:\nWe spent a very enjoyable week in the Pan Pacific. The staff were pleasant and helpful and the rooms large and airy, with a great bathroom. The hotel is in a great location and we were able to walk everywhere from Little India to China Town and a few others besides. We ate in the revolving restaurant (though it doesn't move, they would have to bring the food up from the main hotel kitchen if it did), the views are incredible and the food outstanding.\n\nReview 36:\nWe arrived at the hotel at around 2:30 in the afternoon with reservations for 2 executive floor rooms. We were informed that the rooms were not ready and that we would have to wait around 45 minutes for them to be ready. Having just come off a 14 hour flight we were not very happy but did not make a fuss and to the hotel offered us complementary drinks in the lounge cafe. The lady checking us in also made quite a muddle of our names, muddling up rooms etc. But nothing serious. She was polite. The rooms were nice with fantastic views of Marina Bay and looking across to Marina Sands. We got the use of the Executive floor lounge for breakfast, afternoon snacks and happy hour, complementary every day and the staff there were excellent, always remembered us and our names and were very helpful. A nice hotel if you like shopping as you have access to at least 5 shopping centres in the vicinity including Marina Square and Raffles City, all accessible through an underground network. Our only problem was that we had some minute ants in the room.\n\nReview 37:\nWell, what can I say, this Hotel was superb! It wasn't stuffy like some 5 stars can be, staff were friendly. We needed a bay cot which was provided with baby toiletries! Breakfast was outstanding, even happy hour cocktails were great. We were a bit jet lagged and always left the hotel room quite late. All we had to do was let room service know and the rooms were cleaned immediately. I really can't say enough about this hotel. I stop over regularly in Singapore and I think this will become a regular!\n\nReview 38:\nGreat hotel & staff. Only 15 minutes from airport. Taxi's only S$15 (approx \u00a35) & well worth it. On way to Australia, stayed Mon/Tue in a superior room on 21st floor with great city/pool view - plenty of room for 2 adults (massive/fab bed) & a child (nice Z-bed). No bar noise. Lovely pool. Food expensive so breakfast at Starbucks (5 mins walk) or Raffles Bakery/Cafe (10mins walk). A plethora of food places in the shopping malls. Saw super fireworks from hotel as it was Singapore's Independance Day when we were there. On way back to UK, stayed Sat/Sun. Got a superior room with a free upgrade-balcony on 18th floor with Quay/Merlion view. Heard hotel singer in our room - didn't cause us any problems tho'. Just something to be aware of. Bought warm crosisants from the hotel bakery & had them in our room with coffee for breakfast! 10min walk to Raffles Hotel - would recommend going there for a Singapore Sling/Tiger beer then a look round the free museum/shop on the 3rd floor. Pan Pacific is a great hotel overall. Would definately recommend it.\n\nReview 39:\nWe stayed at Pan Pacific for 3 nights for our honeymoon, we had a spacious king room on the 15th floor. The check in and check out process were quick and efficient, all staff were friendly, from the front desk staff to porters, phone operator and housekeeping staff. We were provided with a chocolate cake which was fabolous as part of our honeymoon stay and it was a nice touch! We tried the Japanese Restaurant - Keyaki in the hotel which is a fine dining restaurant. We ordered the degustation menu - 10 small courses which were good.\n\nReview 40:\nThis hotel rates as one of the best in the World - It was recommended to me and I have also recommended it. It's not just the opulent spacious rooms, fantastic pool area or even the outstanding service - it's everything! If you are looking to stay in Singapore I can't imagine why anyone wouldn't stay here.\n\nReview 41:\nThis hotel lived up to the rave reviews on TripAdvisor. Great location, clean, efficient, excellent staff. I have only two small comments. First, the number of elevators to service that large of a hotel are woefully inadequate - on several occasions it took over 10 minutes to reach the lobby. Second, there was some confusion as to whether breakfast was included in my stay. I was told upon check in that it was and went to a lovely buffet breakfast (excellent and extensive) but was presented with a $42 bill at the end of it. I then opted not to eat breakfast at the hotel for the next two days, only to discover at checkout that the meal was included. I wish this had been made clearer. Otherwise, great hotel, lovely large rooms, recommend highly.\n\nReview 42:\nI have visited Singapore 3 times and each time have had the pleasure of staying in the Pan Pacific. The rooms are well-maintained and clean, the location is excellent, the breakfast was great value with a large variety of dishes, but it is the staff that stand out and make your stay all the more enjoyable. The concierge was very friendly and organised some excellent tours for us and the reception staff are extremely friendly and efficient. The last time that I visited, one of them noticed that it was my birthday and ten minutes after getting to our room a birthday cake was delivered with compliments of the hotel. I love this hotel, and will definitely be staying here on my next trip to Singapore.\n\nReview 43:\nWe stayed there for 3 nights and found the rooms good sized, clean and comfortable. The public areas are very spacious and although we did not eat there, there was a good choice of restaurants. There was a nice pool to cool off in at the end of the day. The best thing though was the location. You are right in the middle of town with plentiful buses and trains (10 mins away) to take you to the sights.\n\nReview 44:\nMy first stay at this hotel. Excellent staff, great room, reasonable price. Can't comment on the food as we didn't eat at the hotel; there are so many places close-by that do good food at very reasonable prices. Handy to the MRT, and a short walk to shopping malls. Nice little touches like the free expresso machine and snacks on the landing at level 26. Would happily choose this hotel on my next trip to Singapore..\n\nReview 45:\nA first class hotel in all respects. Excellent value for money when compared with other hotels in Singapore offering facilities at this level.\n\nReview 46:\nI have stayed for 5 nights at Pan Pacific for my 15th wedding anniversary and this was mentioned to the hotel so I could have higher floor avoiding from noise at the lobby. I have requested a twin room and an extra bed for my son but it was not ready when we arrived on the first day and we were quite upset with it after having non sleep and delayed flight from Perth. And the worst part was the staff at the front desk didn't even apology about it. But on the second day I mentioned the problem to a front desk staff called May just before we go out and she transfer us to a room with twin beds also better view. We had one buffet dinner and breakfast , both of them were fantastic and the staffs working at the restaurant were very efficient and friendly. I would stay at this hotel again if i have a chance in future and Thank you very much for wedding anniversary cake, it was so delicious.\n\nReview 47:\nWe stayed here at the end of our holiday in November 2007, and it was the perfect way to end our honeymoon. We stayed on the Pacific Floor and enjoyed the free \"pantry\" all day and the free cocktails at night. We received a cake and bottle of champagne on arrival and were given a tour and explanation of all the facilities on the Pacific Floor so that we could take full advantage of them. The location was really good, with underground airconditioned shopping all the way to the MRT. We didn't sample the pool or any restaurants in the hotel as we were only there two nights, but the staff were excellent and remembered our names immediately, though it was quite embarrasing to be introduced as \"the honeymooning couple\". All in all, this was a fabulous stay, and I would not hesitate to stay here again and recommend it to everyone I know.\n\nReview 48:\nI have stayed at the Mandarin Oriental, Grand Hyatt and Pan Pacific in Singapore. Pan Pacific has definitely been my hotel of choice in Singapore. The hotel is located in the Marina Bay area and is connected to Marina Square and Suntec City where there is a whole range of shopping and foods to cater for every age group. Esplanade station is a few minute walk from the hotel which provides an easy connection to all places in Singapore.The service has always been excellent since the first time I stayed at the hotel last year. The rooms are spacious, clean and not worn out like one other that I have stayed at. Free wireless high speed internet was offered unlike another 5 star hotel I stayed at which demanded SGD$25 per day. Definitely recommended and will be back on my next visit.\n\nReview 49:\nThe Pan Pacific in Singapore was the first stay on our journey throughout Asia. And the Pan Pacific turned our to be a fabulous place to start with. The hotel is very modern, the location is just great for walks to the Waterfront, Singapore Flyer and many shopping malls. What we enjoyed most was the breakfast buffet with a great variety and always freshly prepared. Although it is such a huge hotel it was never too crowded in the breakfast area. In the evening one can enjoy a drink and fingerfood in the lobby lounge area. And also the pool and gym is very nice. I would love to go there again!\n\nReview 50:\nMy teenage son and I had an overnight stopover in Singapore en route to Europe and chose the Pan Pacific after all the glowing reviews. I don't feel that I can add much to all that is already said - the location is great, and the service from all the staff exceptional. Staff went out of their way to show us where to go (when we asked where the pool was, where change rooms were etc), and one even walked with us up 2 levels to show us a walkway to the neighbouring shopping centre. The room was well -equipped, the gym excellent, breakfast delicious - in fact our only complaint from us both was that the mattresses were the hardest and most uncomfortable that I have ever slept on - even more so than our last trip to Japan. I mentioned this on my check-out survey - to my surprise on arriving home, I had a personal note of apology from the Manager who has updated my preferences so that on our next stay we will have a softer mattress! This will certainly ensure our return in the future!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28738, "query_start_index": 28740, "query_end_index": 28740, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "72%", "inner_docs_start_indices": [176, 947, 1519, 2442, 3013, 4098, 4311, 4893, 5296, 6034, 6572, 6942, 7590, 7721, 8538, 9190, 9551, 10470, 11596, 11836, 12314, 12827, 12930, 13042, 13349, 13686, 14317, 14731, 15102, 15451, 15639, 15988, 16883, 18020, 18089, 18556, 19620, 20137, 21204, 21754, 22074, 22839, 23557, 23973, 24404, 24559, 25467, 26322, 27123, 27734]}
{"id": "287568", "pid": "287568", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe were looking for a great place to bring a group of 16 year old girls for a sweet 16 celebration weekend. The Hard Rock was fantastic! From the moment we arrived the friendly and helpful doorman set the tone for a fantastic stay. Checking in on a friday evening of a holiday weekend it was clear that this was the place to be. It was busy but the checkin moved quickly and the front desk staff was efficient, friendly and welcoming. Our rooms were great! The hotel accomodated our request for connecting rooms and already had our additional roll-away in the room as we had requested it. The location was great as a base of operations for a wonderful Chicago weekend. As an extra there were some pretty great views of the city from our rooms. the conceirge was there with directions and helpful suggestions. As busy as they were the staff was aware that we were there celebrating a special occasion and they always had a kind word and a friendly smile. Not only did the kids have a great time but the adults were pretty happy as well!\n\nReview 2:\nvery close to the millenium park, state street shops like macy's, sears,old navy etc...we use the blue line metro from o'hare airport, got off at clark and walked 5 blocks to hotel. we bought a 7 day cta pass at the airport and used it for going everywhere. easy to use public transport. at o'hare the ticket machine is situated behind the usual transit ticket machines. buses goes up and down the magnificent mile pass the hotel. hotel has 2 free internet station wth printer which we used to print boarding pass. helpful staff and conceige. free coffee in the lobby in the mornings. dont touch the fridge items in it, they are weight sensitive and just moving an item triggers a charge.\n\nReview 3:\nWe were in Chicago for a college graduation. We were very disappointed with the size of the room. No extra space or chair, cramped all the way around. We were on the 16th floor, the view was a partial view of Mich. Ave. nothing great. No storage, drawers or places to set things, and the refrigerator is a nightmare. A sneeky trick to try and charge for things you didn't consume. I would not recommend this hotel. I will say that housekeeping did a terrific job, and the location is okay, but prefer to stay more north on Michigan Ave, and the beds were comfortable.\n\nReview 4:\nFab hotel - our room was beautiful and really well themed with Chris Martin on the wall and even tiny guitars embroidered on the pillows. The weather was dreadful the whole time we were there so lucky the room was so nice as we spent so much time in it!! The staff were great and helpful with where to go, it being our first trip to Chicago. The building itself is incredible! Each floor is themed for a musical artist and it's quite fun to just take a ride up the floors and check out all the different costumes/instruments/etc. The best thing about the hotel is that they let you borrow an electric guitar for free for the duration of your stay, which my boyfriend LOVED (although it took hours for them to actually bring it to our room having requested it, so make sure you ask when you check in if you want one for maximum guitar time). Very central hotel, perfect for a citybreak, and we got a really reasonable rate too.\n\nReview 5:\nNice room, near the river, trains, park, theaters, everything. Breakfast is expensive in the hotel's restaurant.\n\nReview 6:\nGreat location in downtown Chicago. Had a great time here and it was well located to check out the city. Very trendy bar in the lobby. The rooms were very nice and well decorated. Very modern and fun.\n\nReview 7:\nWe spent two nights and three days in this hotel and the accommodations were fine. Room was clean, comfortable and employees hospitable. The room and the hallways were too dark for our liking. Probably will not be returning.\n\nReview 8:\nThe Hard Rock Hotel was centrally located, which was ideal. The hotel has great amenities and hip vibe. It was very easy to navigate the City and the hotel was near great shopping, a free shuttle and Millenium Park.\n\nReview 9:\nWe stayed at the Hard Rock 12/30/04-1/3/05. Had a great stay. Only problem was the room was small (limited closet space) and the shower leaked water on the bathroom floor and onto the carpeted room each time we showered. The China Grill bar & restaurant was good. Conciere recommended pizza delivery was good. Location and bellstand service was outstanding.\n\nReview 10:\nMy husband and I stayed at the Hard Rock over this past weekend (Oct. 30 thru Nov. 3) and I have to say that these hotel room are very nice and quite comfortable for the price. It's centrally located to many different attractions, and very accessible by bus or train. However, be warned.....we had our hotel room broken into on Halloween night. We returned from the Blackhawks game to find our room had been pried open (which was quite evident by the gashes in the door jam) - nothing of value was taken, but the creepiness factor still remained. We (obviously) switched rooms, but that didn't stop us from wondering if this is a prevalent problem (which we couldn't get a clear answer on). Make sure that if you stay here, you stay in a room in a hallway, not in the room off on it's own on the other side of the floor. No other issues popped up for the remainder of our stay, though next time because of this, we'll stay someplace with a bit more security.\n\nReview 11:\nBeen to Chicago many times and love Michigan Ave. Booked this hotel with HotWire which gave it a 4 star rating. Negatives: Dark room, small bathroom, thin walls, dirty room (glass rings on tables), old sheets, checkin counter not overly friendly, bathroom products not fully stocked, thermostat not accurate, no resturant (a bar is not a resturant). Positives: good location- crossed the street and went to the Hyatt Regency for breakfast and dinner. Next time I will stay at the Hyatt Regency or the Wyndham.\n\nReview 12:\nStaff at the Hard Rock was great with all of my requests. The Angels and Kings lounge has great drinks and rockin music. Perfect downtown location! Rooms were very clean with great city views. Room service was awesome. Management at the Hard Rock are on their game!\n\nReview 13:\nI've stayed at better 2 Star hotels than this one. The pictures do not do it any justice. Rooms were filthy. I had to request housekeeping to clean our room on the second day.\n\nReview 14:\nNice greeting upon arrival and I was assigned to a corner room on a high floor with lots of light. Unfortunately, the room was just across from another building where people looked in on me. My bathroom had a plunger and toilet paper in it and one of the shades was hanging askew. i called down to the gentleman who'd checked me whose first response was to send up an 'engineer,' to help me with the toilet. His second response was better: he sent up a bellman to escort me to another room, an upgrade on a higher floor. The rooms are comfortable, ugly/chic with good bathroom amenities (Aveda). The value and location are pretty good if you want to be on the edge of the loop. The lobby, at night, turns into a scene with pulsating, groovy music and hip people on the couches. The funny thing is I'm not sure if I'd stay here again....after all was said and done, I did like my final room where I had a good view out onto Michigan Avenue and a comfortable bed and a great shower.\n\nReview 15:\nwe went to this hotel for new years eve. the room was tiny (about 15 x 15) and the bathroom smelled of sewage. the staff were rude and check in took forever. furthermore, the nye party sponsored by the hotel was EXTREMELY DISAPPOINTING! don't stay here. take your money down the street to the sheraton where you'll find a nice hotel with the same great location.\n\nReview 16:\nWent to Chicago on business and stayed at the Hard Rock. I was very disappointed with the rooms - very dark and small! Not only are the walls dark, but the lighting is very dim, very bad on the eyes. I had a beautiful view of the a/c vent with a large dead, decapitated bird on the roof right outside my window. That was lovely. My room was soo hot - the temperature control didn't work. There was no dresser in the room so there was no place expect for 2 small drawers to place my clothes. I was there for 4 nights and hate living out of a suitcase. The bar downstairs I found very disappointing. No matter where you go you can always count on a Hard Rock Bar for a good time and the feel of home. Not this one. Felt it was too trendy and yuppie for a Hard Rock - and expensive!! With the abundance of hotels in Chicago there is no way I would stay here again.\n\nReview 17:\nThis Hard Rock property is not up to the normal \"vibe\" that you would expect from the hotel chain. The staff seems to be trying hard, but it will take some time before it reached the Hard Rock level of service. It lacks the vibe that of the W in Chicago, and due to lack of space in the lobby and bar, I doubt they will ever be able to match it. Rooms are very nice, but when I commented that the room did not match the description on the website, I was told that I had been put in a \"lower end\" Hard Rock suite..words you never want to hear! My advise would be to give this property time to mature.. and stay at the W for now.\n\nReview 18:\nThe web site is sooo much better than reality. The lobby is okay. The room is dark and the decor is lacking. The bed is subpar to anything found at the sheraton or westin. I am in a southern facing room and window does not allow much light in during the day. I was out of the room during working hours and my room was never cleaned. One thing that is puzzling is this is THE HARD ROCK yet the rooms have old TV's and rather LARGE 6 CD disk changer similar to one I had in the 1980s. You would think with the brand Hard Rock they would be the first with ipod radios in the room.\n\nReview 19:\nMy family made reservations at the Hard Rock Hotel a few weeks in advance for two nights (January 15th and 16th). When we arrived at the hotel the woman at the desk informed us that our room wasnt available for our first night. Apparantly the family who was in our room decided they wanted to stay an extra night, and no other rooms with 2 queen beds were available so we would have to have 1 king bed and a roll away bed. We didnt understand how the other family was able to take our room when we had reservations. The managers excuse was something along the lines of \"We asked them if they wanted to move, but they didnt want to.\" The staff didnt seem to care about my family or what we had to say about the matter. We were given a choice of a downgraded room or to cancel. So we canceled. Even if you have reservations at this hotel you are NOT guaranteed a room!\n\nReview 20:\nwe first stayed in the hard rock march 04 and was very impressed. we really enjoyed our stay. when we decided to go back to chicago with our friends this year, we booked the hard rock hotel again. this time was a different story. the room really needed a lick of paint and hardly any water came out of the shower. on our second day, we discovered there was ants everywhere in the room. we asked to be moved and we were, no apology given or no upgrade for the inconvenience. our second room , the shower did not work and again was in bad need of a piant. room service is very slow, ordered breakfast and was waiting 50 minutes for it to be delivered. will definately go to chicago again, but will not stay in the hard rock\n\nReview 21:\nThis is more of a pre review. I am planning a rather large event for June. I couldn't be happier with the support and direction of the Hard Rock Hotel Team. Everyone has been more than accommodating answering all of my questions. The response time is key for me to answer back to my colleagues. This has not been a problem for Hard Rock Hotel Team. All of our team is anticipating a great time when we stay at the Hard Rock Hotel later this year.\n\nReview 22:\nI would definately not recommend this hotel. We came down for a special occasion and so they told us they upgraded our room. It was still incredible small! I could not tell what made it an upgrade. (They told me I had two windows instead of one and 100 more sq. ft.). I feel bad for people who pay good money for a standard room. All night long there was a pounding noise and when I went to the front desk to tell them we did not get any sleep and where not happy with our stay, all they did was tell us to fill out a survey. They could care less if you are happy with your stay. The maid came to our door at 9am and wanted to know when we were checking out. How rude! The bar is not at all happening like you would expect from a Rock and Roll Hotel. The only plus are the beds. They are very comfortable. We usually stay at the House of Blues and thought we would try some place different. What a mistake. The House of Blues blows this place away in every way!\n\nReview 23:\nThis hotel really met our needs. My husband and I spent a Friday and Saturday night here and wanted to be able to walk to shopping on Michigan Avenue. We easily walked to shopping and restaurants on Friday night and Saturday afternoon. For the area the price was great and the parking was cheaper than other nearby hotels. All the staff were friendly and helpful. Atmosphere was fun and the rooms were of adequate size for our needs. I would stay here again.\n\nReview 24:\nWe stayed on 15th floor, Elvis floor and our room faced north up Michigan Avenue. Everyone was very nice, brought us more towels right away, gave me our free wifi code when I asked for it....I thought I had a great deal of $134/night for 2 nights, but then I heard someone saying they had rooms for $90!! The beds in our room were a little too soft for me, the counter space in the bathroom was rather limited, and there are lots of sirens going on all night, but that's the city for you. My husband is a Paramedic and said \"what sirens?\" I think twice in 2 days did we have to share an elevator.\n\nReview 25:\nThis was my first visit to a Hard Rock Hotel. We stayed two nights just for a short weekend get-a-way and had a blast! The hotel is awesome! The decor is very contemporary and the hotel lounge was cool, trendy, and busy. We had a corner room overlooking Michigan Avenue on the 20th or so floor... WOW! The room was very spacious with plenty of storage (I like to unpack no matter how long I am staying). Being downtown, the hotel is walking distance to everything we wanted to do (shopping mostly), but even if its not, there are cabs on the curb and the \"L\" is very close by. Overall a great stay at an awesome hotel!\n\nReview 26:\nI was scheduled to stay at the Hard Rock in June, but had to cancel. I had booked the hotel back in January. When I called six days before my arrival date to cancel, I was told that I would be charged for my stay because I did not cancel seven days in advance. I told the customer service rep that I had never heard of such a practice, but she said, in a very smug manner, that I was told back in January. I honestly don't remember being told of the cancellation policy, but think it is a unprofessional practice to capture some additional dollars since it is not an industry standard to require a seven day cancellation policy when you book directly with the hotel. I, for one, will never stay at a Hard Rock hotel and will make sure that my friends and business associaties know of this unfair practice.\n\nReview 27:\nThe Good LOCATION Views Decor Room Service Friendly Staff The Bad Shower curtain in replacement room was too short and leaked Bed was just Ok The Ugly Had to pack our bags again and change rooms after loud noises from the elevator kept us up. I am a heavy sleeper but even with my white noise app cranked on the hotel's iPod dock it was still loud enough to keep me up. Also our toilet leaked into a puddle by the shower. The staff did however provide a replacement room although not immediately. Also, they mentioned that they had AREADY been aware of the noise problem with that room from past customers.\n\nReview 28:\nA couple of friends and I spent a night out on the town in Chicago with the Hard Rock Hotel as our home base. It was the perfect place to get our night started. The rooms were clean and had a sleek feel about them. We had an excellent view of Millennium Park from our room. The service was prompt to deliver any request. The concierge, Robert, though not from the area, knew the town as if he grew up there. As it's centrally located, I'd highly recommend this hotel for anyone looking to explore the city.\n\nReview 29:\nOver 200 bucks a night for a tiny room with crappy old furniture - my tv was sitting on a desk that had deep scratches in it and was terrible quality. The hallways are dank old office building style, since it was put inside an existing old building. The bar is somewhat nice, but also very expensive. If my company wasn't footing the bill, I would have been pretty upset. I stayed at the W the night before, same price, and what a world of difference. That place is true chic luxury. Avoid the Hard Rock, the room for its quality should be barely above Motel 6 rates - it's a rip off.\n\nReview 30:\nHard Rock is in the historic Carbide & Carbon building. Beautiful tile lobby with brass trim and brass elevator grating. Location is ideal for Magnificent Mile shopping and is 5-minute walk to State Street's block-long Macy Store (formerly Marshall Fields) . Easy 10-minute walk to Millennium Park and theatre district. Morton's Steak (65 East Wacker) isonly a few steps from Hard Rock's main entrance. Each of our two, king-bed rooms, was good-sized with a safe, minibar, and large flat-screen. Very friendly reception/concierge service with FREE wi-fi throughout all rooms, free printing in business center, and 20 percent restaurant discount with room key. Large Hard Rock bar was always busy. We snagged 95 dollar week-end rate through Hotwire 4-star properties, located in magnificent-mile/streeterville area. WOW! EXPENSIVE PARKING at all Michigan Avenue hotels! We used nearby public parking garage that was \"only\" $30./day. UGH\n\nReview 31:\nThe only good thing about the Hard Rock Hotel was the location. My wife and I stayed in a suite and were very unhappy. The hotel was VERY HOT. Everyone who worked for the Hard Rock gave the exact same answer as to why the rooms were hot. Because it is spring they have to switch the HVAC from heat to airconditioning.............We pleaded with them to do it but they would not so our room was HOT. Room was dirty and the carpet was stained. Staff was not very helpful. Valet gave us bad directions. Hamburger and frenchfries were good and that is pretty much it.\n\nReview 32:\nWell let's see. The only nice guy at that hotel was the bell hop. Upon the arrival to the hotel, I was greeted and informed that there is a 50$/night deposit for the snack bar. The check-in guys were incredibly rude and condescending. I also happened to lose my wallet and only had 60$ in cash on me and the guy demanded that I came up with another 40. The room was ok. The decor was really cool. The people were not.\n\nReview 33:\nThis hotel has just been a disappointment from check in until check out. The staff isn't helpful and on most subjects appears to have no idea about anything in Chicago. Any question to the concierge staff seems to be answered by google instead of local insight. The lobby is dingy, dark, and hopelessly understaffed. Upon check in we discovered a dirty toilet, no toilet paper, and an unemptied trash can. The location also stinks b/c this place is blocks away from the other \"magnificent mile\" hotels. This is an overpriced Motel 8. It's dark, including in the rooms, smells funny, dirty, overpriced, loud, and inconvenient to almost everything. Do yourself a favor and stay somewhere else.\n\nReview 34:\nStayed a week at Hard Rock for business, great location, close to Millennium Park and on Michigan Ave. Pros: * Great location: central to many downtown top sites and restaurants. Friendly Service: since I had no special requests, the check-in experience was friendly and prompt. * Nice complementary looking rooms. Cons: * None.\n\nReview 35:\nMany thanks to Arron Reynolds, Juan Kirkman and the rest of the staff at the Hard Rock. Great, spacious room - on point service & great bar! Of course we'll be back\n\nReview 36:\nI arrived at the Hard Rock Hotel last night with my wife to celebrate our 25th wedding anniversary, upon attempting to check-in I was told that I had reserved a room for a later date, you can imagine my shock and dismay at my mistake, but I will say the front desk staff was overly accommodating to help me out. They not only found my wife and I another hotel to stay at, which was right around the corner, but they also reserved the hotel charges I had made with Hotels.com and give us a couple of complimentary drink tickets. They went well and above providing me with incredible service and are definitely a hotel I will stay at in the future. Hard Rock Hotel ROCKS!\n\nReview 37:\nWas very suprised at check-in to hear this hotel is entirely non-smoking. We had booked a 2 night stay here, but left after the first night. The rooms were clean but had several fixtures that were falling off the wall. there were several spots on the walls that had some chipped paint. Very supprised that this hotel was a 4 star hotel. More like a 3 star. I got a kick out of the refrigerator in the room. It was completely stocked with beer, whiskey shots, red bull, figi water, etc. however, you cant fit any of your own things in there. maybe 2 cans of pop total. The noise is also high at this hotel. Horns and sirens until well after dark. We escaped Chicago the next morning and drove west over to Aurora, IL and played at the Hollywood Casino(NON-SMOKING also, but smoking areas on each side of casino) for awhile and then stayed at Baymont Inn a few miles away. They had king size rooms/smoking and they also had a bigger refridgerator that kept our drinks cold. Won't even consider the Hard Rock in Chicago again.\n\nReview 38:\nI recently visited the Hard Rock Chicago for the first time. I was with a group of 6 middle aged (fun loving) women and we were treated like royalty from the moment we were welcomed by the door staff until the concierge walked us to our car 2 days later. The place is hot, fun and happening - it is palpable when you enter the lobby. Lot's of locals in the lobby bar, great location on Miracle Mile, outstanding restaurant on premesis, staff that is friendly, funny, and determined to assist you in any way they can. Our room was compact, but larger rooms are available. The bathrooms are fun! We loved it so much that we are going back next month when we see U2 - should be a blast. Extra plus - without a doubt the most comfortable hotel bed I have slept on in a long time.\n\nReview 39:\nMy then fiance and I stayed at the Hard Rock a few days before we took off to our wedding location. We had spent the day at Six Flags in Gurnee and arrived frazzled and exhausted. The snotty staff checked us in and we were up to our room. I stuck the key in the door and it opened, but was bolted with the chain lock - there was someone in the room! We went back to the front desk and got another key. The room was nice and very comfortable, but very very small. So small that it is hard to close the bathroom door without standing in the bathtub! Mini bar prices were rediculous as were the room service charges. Parking was rediculous - 35 a day and you cannot access it without a valet. The second day we returned to find that our room key didnt work anymore - again, went to the desk and got a new key. All in all, it looks like a lovely hotel, wonderfuly comfortable beds and nicely decorated - just a bit overpriced, full of yuppies, and has a terrible staff.\n\nReview 40:\nI would like to tell anyone thinking about staying at this hotel that the beds are great the staff was helpful but the hotel its self was run down there were large gouges in the walls in our room the room we had was very small and everything was soo dark, i am a younger person and thought it would be a hip fun place to stay and i was wrong!!!! There are many other hotels in the area that have great beds great service, great staff and MUCH better rooms the price was over rated too!! I usually do not complain about things but i just want people to know you would probably be better off spending your money on something else!!!!! !\n\nReview 41:\nWe decided to go to Chicago for valentines day weekend because of the great deal through priceline, and the hard rock just so happened to be part of our package. I was concerned because of the other reviews, but we loved it!!!! The staff was extremely friendly and helpful. The printing service downstairs was great for last minute maps or menus. The bar was romantic and perfect for the occasion. We could see right up the mag mile from our room. It was not too dark due to the huge window in our room, and I would rather have that than more lamps in the room. I thought the location was great because we were steps from the mag mile, but we were also in the loop. We will stay at the hard rock again!\n\nReview 42:\nI stayed here August 20 through 23rd with my sixteen year old son and we thoroughly enjoyed this hotel. The price was very reasonable for a hotel located right on Michigan Avenue. The front desk and concierge service was excellent and enhanced our stay by making it easy for us to plan fun activities. The John Entwistle theme on our floor was a nice touch. Any of you single fathers out there can appreciate how difficult it can be to take a fun affordable vacation with your children and The Hard Rock Hotel in Chicago really helped me accomplish just that!\n\nReview 43:\nStaff was very responsive and friendly for all needs including replacing a broken dryer, printing boarding pass and room service. Bed was very comfortable and bedding was very upscale. Bath was well organized and everything worked well. The only concerns were a very noisy bar and restaurant. If you're planning a business or social conversation, plan to take it out of the hotel. The room lighting is also not adequate, but that is being addressed. A great value.\n\nReview 44:\nI recently visited Chicago and the Hard Rock was close to my meeting the next day so I decided to give it a try. The building is very interesting, old architecture, with lots of rock material. Each floor is themed to a different group. The room was very modern and clean but the insulation is lacking as I found out later. I didn't notice it at first but the later it became the noise from the lounge was getting louder and louder. I woke up to loud drumming and a pounding bass and thought that I was going to be carted off to a big pot of boiling water. Finally about 1:30 I was just about ready to pack up my room and call downstairs and tell them to get me a room on a higher floor when things began to calm down a bit. If you do decide to stay I would recommend a floor much higher ,10 or above.\n\nReview 45:\nI stayed here for a weekend and couldn't believe how terrible the staff was. I had called earlier in the day before check-in to see if I could change my reservation from a king to a double bed. The front desk person, Tim, happily confirmed my change. Upon arrival, not only did they say I hadn't called, but they claimed that a Tim doesn't even work there! They went on to explain that my \"upgrade\" would cost me an EXTRA $200.00. After 20 minutes of the staff denying that a Tim works for them I finally got a manager on the phone to discuss the situation. She then finally admitted that a Tim does work for them, but, get this, THEY ARE NOT RESPONSIBLE FOR HIM because he is new!!! I could not believe that they deny his existence and then tell me they aren't responsible. I felt like I was back in junior high. To have the MANAGER of a hotel as prestigous as the Hard Rock treat a customer like this is unbelievable. I will never stay at a Hard Rock again.\n\nReview 46:\nThis was my first visit to Chicago and I'm so glad I stayed at the Hardrock. The location was unbeatable and everything about the hotel itself was fabulous. From the beautiful and comfortable room to the helpful and friendly staff. Overall, one of the best hotel experiences I have ever had. Added bonus: 2 minute walk to the \"L\" train (orange line which goes straight to Midway), making getting to and from the airport totally easy. I will definitely stay at the Hardrock next time I visit Chicago!\n\nReview 47:\nThe room was really bad. The Bathroom had wallpaper with guys on it. I don't know about the rest of you, but I don't want to have a picture of a guy in the same room when I'm using the bathroom. The air vent made noise all night long. Room service took forever!!!! It was 35 bucks a day just to have the car in a parking garage that you can't go in if you forgot something in it. Above the bed and in the bathroom there was what my girlfriend thought where sprinklers. I understand sprinklers in the main room but Not in the Bathroom!!! !\n\nReview 48:\nWhat was intended to be a quaint romantic getaway, turned into a sleepless night due to noise eminating from within the \"bowels\" of the building. My wife and I were very pleasantly surprised by the lovely amenities, rock memorabilia, etc. The lobby, restaurants and rooms were well appointed and the service was very friendly and accomodating. Unfortunately, after a long day of shopping along the Mag Mile (awesome), a lovely dinner at China Grill (wonderful), etc., we were kept awake for the remainder of the night by an incessant \"banging noise\" coming from somewhere within the building (we speculated that it may have been from the mechanical room, since it was a VERY cold night and perhaps the heating pipes may have been making noise). Early the next morning, we notified the staff, who were gracious enough to \"comp\" a room service breakfast for the inconvenience. Unfortunately, my wife ended up ill for the next couple days. ugh! I think this may be why \"discounted\" rates are showing up via hotwire and other sites.\n\nReview 49:\nWe booked a room for a \"four - star\" hotel in Chicago via a discount website. While the location of this hotel is fabulous, we did not feel that the four star rating was appropriate. The concierge and bell service were slow and somewhat unresponsive. The lobby and room were unimpressive. You can hear lots of noise coming from outside your room. While we did not spend much for this room in Chicago, I would be hesitant to recommend it to others for regular rates or an extended stay.\n\nReview 50:\nThis was our 4th time to Chicago for St. Patrick's day weekend. (about 7th overall). Never stayed here before but always wanted to. Got a great rate and was surprised how nice it was. We stayed on a floor that was just recently renovated. It was very clean and spacious. The hotel itself is conventent to everything. I think the only thing I was a little dispointed in was the lobby bar. It was nice, but very smaill. If you don't get there early, you will not get a seat. But there are many bars very close that you can go to for a night cap. 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{"id": "93047", "pid": "93047", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nSeeing all the rave reviews of this place, I must have been at another hotel, there is nothing decent in downtown NO, or its clientele is too young and/or drunk to know any better. Desk service is condescending, except for the sheets rooms are really not well-maintained, carpet is badly stained, and everything is worn-out. Good but noisy location with thin walls. Downstairs breakfast restaurant looks mediocre and expensive, though the night club looks intrguing. Would stay again only if stuck. Tip: Unless the season is very busy, you can probably get very deep discount coupons at Visitor Center, so don't reserve ahead.\n\nReview 2:\nRecently stayed on the Prince Conti, after reading the rave reviews placed by others. The room rates for summer are great. However there were some disappointing factors: sheets were clean but bed cover had a cigarette hole; there was hardly a view; walls are thin that I could hear the next door's guest jumping in bed; some guests were running down the hall around 3 am; there is no courtyard to sit in for some relaxation. The day concierge was friendly and very helpful with sightseeing. Next time, I will look for a hotel with more amenities like coffee in the morning and a courtyard.\n\nReview 3:\nIf you want to enjoy the French Quarter to the fullest try the Prince Conti....located right on Conti Street in the middle of it all...walk anywhere you want...we walked to Jackson Square, visited the Cabildo, The Cathedral, and Louisiana Museum...very enjoyable. Riding the street car is one of our favorite things always stopping at quaint restaurants in that area...Reliving childhood... I always love to ride the Algiers Ferry...just for fun and it's free... Staff was extra friendly and helpful...we felt our car was safe and secure the entire time..Please try Prince Conti the next time you are in New Orleans....\n\nReview 4:\nThis was a second stay in this hotel for us,last year took friends from Europe for a weekend in New Orleans,it was EXCELLENT then & still is. The staff friendly, helpful, the hotel lobby & rooms have such charm with marble/carpets/molding; furnishings in room beautiful,breakfast in cafe could not have been better,excellent food. Location is perfect 1/2 block from Bourbon St.I cannot say enough good things about Prince Conti Hotel, this will be our place to stay when in New Orleans.\n\nReview 5:\nLocation is in the French Quarter, very near Bourbon Street, but my room was quiet and I slept well. The staff was pleasant and helped me check in early. My rooms had older furniture, with character, but a newer and comfortable bed. There was some room to move around, but the bed and other furniture took up most of the space. The free wifi was great the first night I was there, but despite a strong signal I could not get on the web on later nights. This was a pleasant stay for me, not to be confused with a deluxe hotel but it served its purpose of providing a pleasant sleep in a convenient location.\n\nReview 6:\nMostly friendly staff, nice, clean room, good location if your goal is to be close to Bourbon St., but...we were wakened every night and into the wee hours by lots of noise from the street below, some happy, some not-so-happy (people), garbage trucks, early morning traffic...perhaps if our room was on the other side of the hotel? Lobby computer was a joke when we tried to print boarding passes, ending up in failure, checking in from our laptop in the room. Oh, no desk in the room\n\nReview 7:\nMy Brother, my friends, and I stayed at the Prince Conti Hotel for New Years Eve/Day and the Sugar Bowl. We had a blast. As always, John, Lisa, Rick, Peter, Cindy, Chad, Cliff, Eric, and Brett took good care of us. We have been staying at The Prince Conti Hotel for many years. We are never disappointed.\n\nReview 8:\nI decided to spend the twenty minutes I am waiting for my car to come back from valet to write a review. This hotel is awful. It's looks are very deceiving. The service is slow, their breakfast is less then appetizing and the walls are paper thin. If your lucky your neighbors will be quite when they come strolling in at 3:00 am and you won't have to be woken up by their awful singing. Which the hotel will do nothing about. Take my advice spend your money somewhere else.\n\nReview 9:\nThe staff was only mildly friendly, and completely disinterested in fulfilling any of our requests for extra supplies. We booked the hotel through a 3rd party website and most of our party works in the hospitality industry. We certainly understand that \"those types\" of reservations are not considered top-priority, but we felt we were disregarded by the staff. Also, the coffee pot was broken, and the hotel smells like old lady.\n\nReview 10:\nLast year I was there with some girlfriends for the Essence Festival weekend I wouldn't recommend this hotel to no one because it must of had mole in it because I could not stop coughing when I was there. Then we were told that we were disrupting other people when have the time we wasn't in the room except to sleep. When we told them that we was not there they still accused us when the noise was coming from another room, which we made no complaint because they was just enjoying them self. Reminder that we was there from Friday to that Monday and that when we was told that by the front desk manager on the last night of staying there. Their customer service was the worst and very augmentative. I hope they realize that the customer is always right. What better way to get the point across we wont patronize them and we will tell everyone of our experience.\n\nReview 11:\nparking attendant wrecked my truck. He didnt even bother to tell me. bed was kinda ragged out. hotels.com lied about price. they claimed that they charged us for parking then so did the hotel. well hotels.com really charged us for a extra person. if you want to stay here i would drive a smart car or something with bumpers all the way around it. not to mention they valet guy came back to work 3 hours late the next morning. was he drunk when he wrecked my $30,000 truck? quess it will be a mystery.\n\nReview 12:\nstayed at the prince conti over the labor day weekend. first room offered (third floor) had badly damaged drywall from water/moisture. and a very heavy mold smell. second room (second floor) nicer furniture but just as offensive to the nose. third room (also 2nd floor) had leak damage to the cieling from its a/c system. but a lesser mold smell. i took it . thed bag was getting heavy. the previous guest had left the comment card .check out my pictures. the room had damage to the wall paper .as did all the furniture. the wingback chair had the fabric of each arm rest in shreds. two or three window panes had cracks across them and scotch tape place over the cracks. my buds stayed at the monteleone and raved about it. there you have it. the oysters at acme were small and flat.disappointing but at oceana and arnauds the oysters were fat. and tasty port of call is worth the walk - hit it early alone or late with friends ( w/f to better enjoy the wait)\n\nReview 13:\nThis is an odd review to write because I never wound up staying at the hotel. Shortly before we got on the plane, the online company I had used to booked the hotel called to say the Prince Conti had a maintenance problem and would we mind staying in the Conti's sister property, the St Marie. With no real choice, I agreed. The St. Marie is a pleasant hotel, but cheaper with dark, somewhat musty rooms. While in New Orleans, I checked out the Prince Conti; it had no maintenance problem and was just over booked. Word to the wise: you may want to look elsewhere if where you stay is important to you.\n\nReview 14:\nOn our second trip to New Orleans we decided to stay at the Prince Conti Hotel...which was a mistake!! When we arrived at the hotel we were told that our room was not ready. The girl at the front desk took our cell phone number and said that she would call us when the room was ready. Well, needless to say she never called. We ended up walking around the city for 5 hours!! When we finally got to our room it was musky smelling and had no windows. Our toilet would not flush and when we notified the front desk they promply sent up the valet driver with a plunger!! Who told us we had to unclog the toilet our selves!! We had requested a queen or king bed when making reservations and ended up with two doubles, we were told that would have to do. We love New Orleans but do not recommend this hotel. We travel quite a bit and have never had an issue with any other hotel. The hotel manager was very unfriendly and unhelpful.\n\nReview 15:\nI booked this hotel because it had great rates, a central location, and the reviews here were very good, which I have a hard time understanding. The biggest problem had to do with sound. The walls are paper thin, and when the people next door had a conversation or argued, it wasn't just loud -- it was as though they were right in the room with us. This made it difficult to get to sleep, and/or stay asleep. The room itself was old and worn, which in itself is not such a bad thing. I expected no frills. But the carpet was actually somewhat sticky, which was not a nice feeling. Ick. The bathroom, to give them some credit, was clean, though the bathtub didn't drain well after taking a shower. I didn't mind the lobby, which is small and bed-and-breakfast-ish. Some of the staff were nice, others were aloof. If you are looking for a pleasant experience, this is not it.\n\nReview 16:\nMy husband and I stayed 4 days in suite 101, and let me tell you. The people that work there are very nice and do a very good job at making you feel at home. Every time we go back to New Orleans we are not staying anywhere else. From the guys that park the cars to the people who work the front desk they are the best. So close to Bourbon and still so quite. We loved this place. Thanks, Charles at the front desk we really miss you!!!! Mimi and Papa K.C.\n\nReview 17:\nGood deal in New Orleans. ($89/night on the weekend). A block off Bourbon Street so convenient yet not noisy. The room was fine - very similar to photo on web site. Roomy enough, clean, up-to-date-bath and a great king sized bed. Desk clerks were helpful with recommendatiuons for food. Breakfast OK - just coffee, juice and so-so rolls. How about a pitcher of water.\n\nReview 18:\nvery good location, clean & fair price! the valet was disappointed when I didn't give tip? the reason, the hotel got 25.00 + 3.00 tax per night for parking = 56.00..\n\nReview 19:\nAs a woman traveling alone, I was still very at ease here in the hotel and the French Quarter area. Staff were very helpful. My room was small but I had all I needed for my 2 night stay including free wifi and coffee maker. If you like pristine luxury you may be disappointed (carpet was kind of old) but If you like lower price, somewhat funky, this hotel is a bargain.\n\nReview 20:\nI have stayed here MANY times over the last 3 years. It is a wonderful hotel and a great location. Just steps from bourbon street and walking distance to everything else! I was sad when they changed from the real brass keys to the electronic locks. But the atmosphere is great rather you are here for fun or romance.\n\nReview 21:\nWe were so disappointed to find that one of our old favorites is no longer the warm, hospitable place we once knew. A few months ago we were in NOLA, and discovered that the Prince Conti had been renovated. So, we recommended the hotel for our next family gathering. We were so excited for our extended family (four rooms, including a suite, were booked) to experience the warm hospitality that we had enjoyed on so many visits to the hotel . Instead, we found that it is now just another hotel with no regard for their clientele. Check-in, check-out and don't bother us... this is the attitude we experienced. We truly love NOLA and visit every few months and we are heartbroken that the wonderful people that made it such a special place seem to have disappeared in the aftermath of KATRINA. For our next visit, we will return to the Bienville House...so far, its the only place we've found the old, traditional warmth of NOLA hospitality.\n\nReview 22:\nThe Prince Conti Hotel, one-half block from Bourbon, is outstanding in every respect. From the moment we arrived, the staff made us feel like family. The general manager greeted us warmly; the desk clerk was friendly and gave us several recommendations on clubs and restaurants that proved invaluable and accurate. During our 6-day stay, they called cabs for us whenever we needed them, changed large bills for us, and kept our luggage after we checked out. The young men who handled our luggage were friendly, polite and accommodating. Our room was immaculate. We always had plenty of fresh supplies and linens, and the cleaning staff was sweet and kind. We have traveled extensively, and our stay at the Prince Conti Hotel has been the best hotel experience we have had. We heartily recommend this hotel to anyone traveling to New Orleans.\n\nReview 23:\nSince we got a room at this hotel for a very reasonable rate, I didn't expect much, but I was pleasantly surprised. The hotel is quaint and has an antique charm. The details on the doors, big brass keys, and croissant breakfast made this hotel a nice place to stay. We ate at the adjoining restaurant, The Bombay Club and sat in a cozy booth while a gentleman played the piano under a blue light. They are famous for their many varieties of martinis. It was great! The hotel is half a block from Bourbon Street (the busy part), and has valet parking. Our room didn't have a view (you pay extra for those rooms), but we weren't in it enough to even notice. I highly recommend this hotel! I will definitely stay at this hotel next time I go to New Orleans.\n\nReview 24:\nThe Prince Conti is located just half a block from Bourbon Street, but it remarkably quiet (we heard little street noise, though the walls between rooms are a bit thin). The staff was very friendly and helpful. The rooms are a bit small, but we understand that space is at a premium in that area. The prices are reasonable for that location, but they vary dramatically from weekends to weekdays. Also, you will pay $25 a day to park. Our major problem was that hot water was hard to come by in the bathroom, which was in need of some serious upgrading. It is a good place to say, on balance.\n\nReview 25:\nCannot understand how this place is so highly rated. It is old & tired. It smells horrible. The room smells like musty, mildewy rot. The hallways are not that much better. There are NO amenitites...no pool, no courtyard, no refrigerators, no safe in room. Beds are ancient and extremely uncomfortable and the noise from Bourbon Street is hardly tolerable when you're trying to sleep. The staff acted as if you were bothering them if you asked for anything and I mean anything. Very unfriendly. I would never, ever stay here a second time.\n\nReview 26:\nWe liked the Prince Conti hotel, it\u00e2\u20ac\u2122s half a block off Bourbon Street, far enough to still be quiet. The room was clean and comfortable, we had a good sized room, particularly after arriving from New York. The standout is the desk staff, particularly Lisa who clearly likes her job & is enthusiastic about New Orleans. We appreciated the time she took to mark various places on the map for us & gave us recommendations and discount vouchers for restaurants. The cafe is next door is lovely for breakfast with lively wait staff \u00e2\u20ac\u201c but not the place if you\u00e2\u20ac\u2122re in a rush!! If we were to return to New Orleans, we\u00e2\u20ac\u2122d stay there again & recommend it to other people.\n\nReview 27:\nWhen you hear JR SUITE you think this will be a step-up....not so fast....the couch was old and dirty...we were afraid to sit on it...the door in the bathroom stuck and made a noise every time you tried to open or close it...there were several eletrical plug covers missing.....there were 2 closets...the mirror doors on both closets were broke...the bedspreads on both beds needed to be updated and were old.the valet who works days had no personality or people skills.\n\nReview 28:\nGreat hotel for the budget traveller. Ideal location just a short walk from Bourbon St. Close enough to jaunt back to the room after a shopping trip. But you don't hear the noise of Bourbon St here (although the walls are a little thin). Clean rooms.\n\nReview 29:\nI've been to NOLA a half dozen times, this was the first time to book a hotel in French Quarter- I couldn't have been happier with the choice; highly researched on TA. This is more of a European-style hotel, don't expect all of the slick and often unnecessary American niceties. Do expect a comfy bed, ample room, functional bathroom and comfortably A/C. There is also free coffee, OJ and grocery store style pastries/croissants. Nothing is spectacular but nothing is wrong with the place. A good place in a great location- just steps from my favorite bar; Erin Rose!\n\nReview 30:\nI really enjoyed my stay here. Small but good rooms with great furnishings. The hotel staff were all very friendly. Less than a 5 minute walk to the thick of the action on Bourbon St, but far enough away not to be annoyed by it all. Great place to stay with or without children, and especially for someone without transport.\n\nReview 31:\nFriends from Oh, Ca and Tx joined forces to celebrate the weekend and were well taken care of by the staff at Prince Conti. Great location and the accommodation are pretty good. Rooms are not large but adequate. Bombay Club in same bldg provides Great entertainment drinks and food - a bit upscale but worth it.\n\nReview 32:\nWe had an awsome stay at this hotel. The room was a suite with a full kitchen , dining table and 6 chairs, couch and two plasma tv's at a very reasonable price. The room was very clean The staff was very friendly and helpful. This hotel is located a half a block away from Bourbon St. I highly recommend this hotel.\n\nReview 33:\nWe had a great time . Room was very clean, staff was very kind, and help us out a lot. would stay here again , close to every thing. Thank you for a great time !! !\n\nReview 34:\nI stayed at the Prince Conti for 3 nights and really enjoyed my 4th of July stay there. The hotel is just steps away from the Boubon Street wild night life yet my room was quiet, well maintained, clean and spacious and all for $49 a night. The restaurant offers a great breakfast, the staff was very friendly and I was very comfortable there.\n\nReview 35:\nMy husband & I booked a room at the Prince Conti on fairly short notice, as we had been staying in Cajun country and decided on a whim to spend a night in New Orleans before heading to Alabama and Florida. We couldn't have picked a better hotel! The Prince Conti is an older hotel, but clean and charming. The rooms are remarkably soundproof, which was a delighful surprise to us, as the hotel is within a short walking distance of Bourbon St. We found the price very reasonable, considering the location and classiness of the place. The staff was most friendly and accommodating. The king-sized bed was extremely comfortable (even my husband thought so, and he is extraordinarily picky when it comes to mattresses). We did have to wait a little while for our car, as many people were checking out at the same time, but that wasn't a problem for us, as we were not in a particular hurry; if you will be in a hurry, you might wish to check out early to avoid the rush. That said, we recommend the Prince Conti highly and hope to stay there again when we next visit New Orleans.\n\nReview 36:\nWe arrived at the Prince Conti for a 3 night stay on April 1. Having visited the French Quarter before, it was such a pleasure to have on site valet parking. At $22 a day, the parking was a great deal. Check in was prompt, the lobby comfortable. Our room was on the second floor, and our key opened a door to a clean, comfortable room furnished with antique furniture including a gorgeous double bed with carved head and foot boards. There was a slightly cracked window pane, but so what? This is the most European of American cities, and one of the oldest neighborhoods. We were delighted! True, it was the special rate that got us here, but I'll stay again at the full rate next time. Mrs. D's Bistro served the most heavenly Eggs Benedict too. And when we walked out of the hotel, we were there, right in the French Quarter, 1/2 block from Bourbon St. Great Experience at the Prince Conti.\n\nReview 37:\nWe checked in and immediately noticed our air conditioning was not working. They sent a maintenance technician, who was no help. We continued to contact the front desk, which they sent their bell boy to our room who offerred no assistance. We were transferred to a new room the next day, but were not compensated for the first night or even given an apology. It is close to Burboun, but if you can find somewhere else for the same price do it.\n\nReview 38:\nI stayed at this hotel recently. On top of seeing roaches in the hotel lobby, the staff had no clue of what they were doing. My credit card was charged 3 times for my stay, the housekeeping staff was smoking in my room while they were cleaning, and the TV's are about as old as my mother. The room wasnt really all that accomodating. On top of that, reservations messed up my stay and put me in a room the size of a shoebox. I'm tellling you, please, try somewhere else. Save yourself the trouble.\n\nReview 39:\nOur son graduataed from Tulane in May. We booked 3 rooms in Jan. at the Marriott. In March we got an email giving us a much better deal at the Prince Conti. We had our son check it out for us and with his thumbs up we booked into the Conti and canceled the Marriott. The Conti was cheaper and much better located for our needs. We brought in our daughters and spouses and all stayed at the Conti. With no car that would accommodate all of us it was great being so close to the French Quarter. Our children could come and go as they pleased w/o the hassle of a car or cab. At the last minute our son decided he wanted to be at the hotel with us and the desk manager gladly made the arrangements. It was a great time for all of us and none of us would hesitate to stay at the Conti again. It was clean, convenient and priced right.\n\nReview 40:\nThis is a cute little hotel with charm. It is about 1 block from Bourbon St., and in a good area of the French Quarter. Our room was very large - a suite where there was a bed, TV and bathroom and the other part of the room (separated by the entrance and a door) was a pull out couch, wetbar and some other furniture. You could definitely fit 2 couples. It was room 102. The only negative is that it was in the interior of the hotel and there were no windows, so it was a little gloomy. Otherwise - a great find.\n\nReview 41:\nEveryone at this hotel was just wonderful to us. We met Amy first at the front desk and she went out of her way to make our stay in New Orleans a memorable experience. Our room was wonderful. It was not a brand new room but had the charm you would expect in the french quarter. The continental breakfast was adequate. Amy helped us with dinner resevations as well as coupons and tour reviews. A big thank you again to the Prince Conti!! !\n\nReview 42:\nOK location in the French Quarter within easy walking distance of the main attractions in New Orleans. Despite having booked and paid for a non-smoking king size room in advance on arrival they claimed to have none. Only rooms available were extremely small with the smallest double bed and shortest shower. Would not stay here again.\n\nReview 43:\nI was entirely satisfied with my stay at the Prince Conti. I was shocked to find a safe and clean room at a price as low as the Prince Conti's midweek rates. While the hotel may lack some of the amenities of the 5-star New Orleans hotels, it is still an ideal place to catch your breath before heading back out to the Quarter or the Faubourg Marigny. It is clean, comfortable, and affordable.\n\nReview 44:\nA quick trip with friends turned out to be one of the best getaways ever! We stayed two nights at the Prince Conti--great service, very helpful and knowledgeable staff, conveniently located for exploring the French Quarter. Parking the car at the hotel was reasonable and a good choice. Going the few days right before Christmas allowed us to see all the local holiday decorations without fighting the crowds. We will definitely stay here again.\n\nReview 45:\nGreat location. I go to New Orleans at least twice a year and I would say this was my favorite hotel so far (and we stay in a different one each time). It's only a half block off of Bourbon (easy to stagger back to). We stayed in two different rooms, both were nice, but a little different. The only problem was there seems to be some kind of steel business next door that is working on the weekdays, so there was a lot of noise (could have been clean up recovery) early in the morning on the work day.\n\nReview 46:\nI booked a room for my mother and her great grandson and I was very disappointed with the room. It was outdated, the carpeting needs shampoo or a total renovation. I would not have them stay again. Very uncomfortable beds and pillows that need to be totally replaced. Additionally, there are bed bugs. The only good thing about the hotel was the breakfast at the restaurant.\n\nReview 47:\nEverything was as described. Great location, nice rooms. Convenient but exspensive parking . Free breakfast was not too bad. The only negative thing I could say is avoid their bar. They charge almost double what the Deja vu across the street charges and they have a good happy hour.\n\nReview 48:\nThe location can't be beat, however BEWARE the pictures they show on the internet do NOT represent all the rooms in this hotel. The pictures we were shown were of an elegant room that was very tastefully decorated and looked very nice. The room we were given looked NOTHING like the picture, the bathroom was so small you could hardly turn around in it with the door closed, and when we pulled back the curtains to look at the view we noticed very large black \"mold\" like spots all over the wall. The wallpaper was discolored and peeling off the walls as well. When we inquired why our room was not the one shown in the picture we were told that must be on the \"renovated\" floor which was the one below us. After we left the hotel, i recieved notification from my bank that the hotel had double-charged my card for the room, and ALSO charged me for parking for 2 vehicles for the week (we only had 1 car). After a couple of days of calling the hotel and explaining that i was double charged they refunded me a \"partial\" refund. So pls beware of this place.\n\nReview 49:\nWe had a wonderful time at the Prince Conti. The staff was great. Be warned though, French Quarter hotels are generally in very old buildings, this is part of the \"charm\". If you are looking for spacious accommodations, this may not be the place for you! We had a king deluxe room. The room was lovely for two of us, and the bathroom was nice, but small as well. Along with the old building thing...the shower pressure could be considered \"low\" by some standards, but don't let that scare you. It still gets the soap off. The location of this hotel is perfect, you can walk anywhere from here. Some reviews suggested that the hotel seems unusually noisy, but we didn't notice it. We were on an inside room (Sorry no lovely views or courtyards...but honestly We don't come to the FQ to sit in our hotel room) I have also stayed at the St. Marie, run by the same hotel group and it is wonderful as well...good to consider if the larger room and courtyard view is important to you. We would definitely stay at either property again!\n\nReview 50:\nThe Prince Conti was possibly one of the best hotel experiences, ever! Check in is at 4pm, but we arrived at 12:15pm. Ava, the fabulous lady who check us in, said our room was ready, and we could go right up. The staff was the genuinely friendly, courteous to a fault and they treated each other exactly as they treated their guests. Our room was clean and in good repair, and the housekeeping staff were great. The hotel is literally a half a block from Bourbon Street, and within walking distance of anything in the Quarter we wanted to see, including the street car scenic tour of the Garden District. I highly recommend Prince Conti and will definitely return.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28669, "query_start_index": 28671, "query_end_index": 28671, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "62%", "inner_docs_start_indices": [176, 814, 1415, 2046, 2544, 3162, 3658, 3974, 4460, 4902, 5778, 6291, 7263, 7877, 8816, 9703, 10171, 10551, 10729, 11112, 11441, 12395, 13249, 14016, 14620, 15171, 15851, 16334, 16597, 17177, 17514, 17838, 18166, 18343, 18698, 19787, 20692, 21148, 21658, 22500, 23025, 23476, 23823, 24228, 24686, 25201, 25588, 25883, 26952, 27994]}
{"id": "321151", "pid": "321151", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel is the most poorly run business I have ever encountered. I booked the trip online - prepaid. A week after leaving they charged my checking acount $653.45 for the cost of the room. Not only did they make this ridiculous mistake but they were completely incompetent at correcting it. Thanks to this establishment I could not pay my bills and was bouncing checks. I have contacted them 6 times and even though they admit it is thier mistake, I have yet to see a penny. I would rather stay in a motel 6 than go through this experience.\n\nReview 2:\nThe staff was very friendly and they offered us a different room after we asked for it. The first room had very strong disinfectant odor. The second room was better, but also some odor. Overall it looks like that the place has seen better days and needs a complete remodeling. The rooms did not have a coffee maker, but they offered free coffee in the basement. There is no parking on site, only valet. We used a public garage not too far away. Overall we were really disappointed and happy that we stayed only 1 night.\n\nReview 3:\nI stayed at Jurys Boston Hotel in September. While Boston was lovely, Jurys was terrible at best, especially considering the room rate. The last straw was that I was charged $500 three days after I checked out for room damage. While I acknowledge that the carpet may have sustained some minor stains, $500 is ridiculous. And there was no notice or anything. On top of that the assistant front office manager was so smug when confronted. I will never stay there (or any Jurys) again and I\u00e2\u20ac\u2122m advising everyone I know to avoid Jurys as well. Boston is so lovely, especially in the Fall, don\u00e2\u20ac\u2122t ruin it, stay somewhere (anywhere) else.\n\nReview 4:\nSimply stated, I had a smile on my face from the moment I entered the hotel. Somewhat awkward finding the reception desk, but otherwise this place is top notch. Service is impeccable from the bellhop having your elevator floor pre-selected when you arrive, to the complimentary robes, slippers, and umbrella! An absolutely beautiful, comfortable, and quiet atmosphere.\n\nReview 5:\nJury's was in a great location. Room service was good and the staff was nice. I only had a couple of problems. The water pressure was terrible in the shower and I didn't feel like I even had enough water to say I had showered. Second the temperature in the rooms is controlled by the hotel so no matter how I dialed the thermostat it was always at a set temperature the one they set! The coffee absoulutely sucked and they charged me five bucks for it. The rooms are small but the bed was comfortable and the room was clean.\n\nReview 6:\nJust returned from a wonderful stay at your Hotel. From the moment we arrived we were made feel at home. Thank you to all the wonderful Staff, every member was friendly and helpfull. Most definately a true Gem in a beautiful City. We will return.\n\nReview 7:\nMy wife and i stayed for 7 nights. On arrival the receptionist was very friendly offering us hot towels and once checked in gave us a street map of Boston and explained where the hotel was in relation to the rest of Boston. We had a standard room which was clean and comfortable the bed was extremely comfortable. The only criticism of the room was it lacked more natural light and although it was a standard room coffee making facilty would have been nice. Bath robes, nice touch. On two occaisions we ate in the Stanhope Grill the first occaision was a nice experience the waiter made us feel as if we were regulars, the level of service and food we could not fault, however the second occaision the level of service was poor. Cuffs was very pleasant. On the whole the staff were extremely helpful and courteous. Would i stay again, most definitely.\n\nReview 8:\nWe travel to Boston frequently to see our grandchild and The Back Bay Hotel is our favourite hotel. It is extremely well situated in a most attractive part of Boston. The rooms are spacious and attractive and a little different from the usual luxury chain hotel. For instance, the hotel is situated in the old, historic Boston police headquarters. The pictures on the walls in the bedrooms are not only attractive but interesting, such as a portrait of James Joyce. The bathrooms are also spacious and comfortable with lots of large fluffy towels. We visited this weekend and the staff were excellent. When the doorman saw our granddaughter he immediately pulled a toy police car out of his pocket and gave it to her. The buffet breakfast was not outstanding but good enough and the dining staff were most attentive and efficient.\n\nReview 9:\nSpent 3 nights in the Back Bay Hotel and would highly recommend it. The service was outstanding. All employees really went out of their way to make us feel welcomed and comfortable. The rooms are well appointed with the most comfortable bed I have ever slept on. You cannot beat the location, close to great restaurants and points of interest.\n\nReview 10:\nStayed here for 2nts after a skiing trip in Vermont. Excellent service, modern interior with a lively bar area (the bar food is excellent by the way!!) Rooms are very large and modern. Only thing this hotel lacks is a swimming pool or jacuzzi. About a 15min walk into the centre of Boston. Excellent choice if travelling to Boston!! !\n\nReview 11:\nThere are 2 major complaints I have with this hotel. 1) We bought our room on SniqueAway (which is associated with TripAdvisor) at a \"decent\" price. We show up and they put us in literally the smallest room in the hotel, guaranteed. It was a hallway....then bed. We called and they did in fact move us, so +1 for their service there. HOWEVER, why in the world did they put us in such a terrible room to begin with? My only guess can be that it was because we bought from a 3rd party. 2) If you actually pay full price for this hotel you are a sucker. There's NOTHING to it. The business center charges you like $10 for 15 minutes on the computer. It's a hotel, period. There's absolutely nothing there that warrants the price (maybe location!?!?!)\n\nReview 12:\nVery nice hotel, but a little stuffy. We stayed at Jury's the second weekend that we were in Boston at the end of September. We were expecting a nice Irish hotel and it was nice, but probably not worth the money. The first weekend we stayed at the Millennium Hotel near Faneuil Hall and we ended up moving from Jury's to the Millennium our last night in Boston.\n\nReview 13:\nI stayed here for a couple nights to wind down after a work conference. It was in a great location, mostly. Close to shopping and restaurants and the T. The only issue I had was the proximity on one side to the fire station. That meant some really loud siren noises at certain points throughout my stay. I stayed in most of the time, just vegging out. I know, sounds a bit crazy, but I got up extra late and stayed up late, too. In the mornings, I noticed the housekeeping was quite loud, even with my door closed and the \"do not disturb\" sign on my door handle. If you leave early to explore the city, this should be no problem to you, though. The front desk and doormen were absolutely superb in terms of service. I would definitely recommend the hotel, just be aware of the noise levels. If you are used to living in a city with a certain amount of city noise, it shouldn't be an issue.\n\nReview 14:\nWe spent three nights in the Back Bay Hotel on a recent trip to Boston and were very impressed with every aspect of our stay. The atmosphere throughout is one of comfort, character and quality. Our room was beautiful, and there is a great Irish bar downstairs. Each staff member that we encountered was professional, welcoming and helpful: The concierge went out of her way to help secure concert tickets when we were unable to make a booking online; there is an excellent valet parking service, and front desk and bar staff were exceptionally friendly. The location is terrific, and the hotel outstanding in every respect. We highly recommend it.\n\nReview 15:\nWe had 4 nights at Back Bay, and found the staff really friendly and helpful, the rooms comfortable , really well equipped, and cleaned to a very high standard. Beds were lovely, bathroom well appointed. The only thing was the drawers had minds of their own and didn't close. Restaurant served good food, both breakfast and dinner. Cuffs bar was very lively and entertaining. Not the best location, nor the cheapest, but if we return to Boston we'd stay there again.\n\nReview 16:\nThe back bay hotel might have hit a value-for-money sweet spot - $200/night - with its regular rooms, but its suites, at $695/night, are terrible deals. In the suite I stayed in, the bathtub is as small as that in a motel, even though there is ample space for a longer, deeper, and wider tub in the suite's bathroom. The water pressure in the shower stall is so weak that it made showers something to avoid rather than enjoy. And the light switches in the suite was numerous and confusing - it takes me a few minutes every night just to turn off the lights. On the plus side, the people are nice, location convenient, and service good. At the price the hotel is charging however, my suite was probably the worst hotel room I have stayed in.\n\nReview 17:\nI have stayed at numerous hotels in downtown Boston over the last few years. Most experiences have been good to excellent, Back Bay, previously known as Jury's falls short. The carpet in our room was dirty. We asked to be moved, something we almost never do, and the \"better\" room had carpet that was just as dirty. The shower had mildew problems and the smell was bad. On the plus side, the staff couldn't be nicer. It's like a beat up old car with a nicely appointed chauffeur. The public areas are nice but a bit dowdy. At these prices, I think you are owed something better.\n\nReview 18:\nBoston has become one of my favorite places to visit the past few years and the Back Bay Hotel is always my preferred place to stay. It is elegeant and comfortable all at the same time. It is certainly not the cheapest place to stay, but well worth it in my opinion. An upscale hotel certainly has it's advantages. The bar is excellent as well and the location is very central.\n\nReview 19:\nHad to check our bags with the valet on checkout day as our flight was later. Went back to claim them and they only had three of the four .the one that was missing had our most valuable items ( computer, business checks, keys, airline tickets, signed Red Sox memorabilia , clothes and more). No real concern or urgency was exhibited and obviously their security is lax. I wouldn't feel safe there ever again\n\nReview 20:\nMy Mum and I stayed at Jury\u00e2\u20ac\u2122s Boston from 14 \u00e2\u20ac\u201c 18 October to celebrate her 60th birthday. Overall the hotel was lovely, the staff were polite and friendly and the food was excellent. The room was kept to a very high standard and had all the extra touches eg Aveda toiletries, iron, powerful hairdryer, safe, complimentary water and turn down service (with chocolates!). The only disappointment with the room was that it did not have tea/coffee facilities although we understand this is often the case in America. Breakfast in the hotel restaurant was excellent although we would suggest that you go for either the Continental or Buffet breakfast as this includes both tea/coffee and juice. It can work out quite pricy if you order individual items. Cuffs Bar downstairs was always very popular and lively and the service was always good even though it was often very busy. Location of the hotel is perfect for sightseeing, shopping and all amenities. Very close to Boston Common, Theatre District, Duck Tours, Newbury Street (for shopping) and Prudential Centre. Would definitely recommend this hotel.\n\nReview 21:\nWe stayed at Jurys for a week in early September, and loved it. The location was fantastic, just a few minutes walk to lovely Newbury street, Copley Mall and Boston Commons. The hotel itself was very beautiful. We checked in late, but the staff at Cuffs bar downstairs were fantastic and ensured we got a good meal even though it was their kitchen closing time. Beds were very comfortable, and the room was very spacious. Great shower in the bathroom with plenty of hot water at good pressure. Only thing we found odd was that the room by default didn't have a kettle to make hot water for tea/coffee - nevertheless, the hotel said they would have lent us one but they had none to spare at the time we were there. I would definitely pick this hotel again if I ever went back to Boston.\n\nReview 22:\nI booked my stay in Jury's Boston based on the excellent review posted on trip advisor. It was clean, modern and in great location for shopping and sightseeing, however the staff were extremely rude at times. As the weather was extremely cold and my companion and I were out and about all day on foot we dressed for comfort rather than style. We soon discovered that level of service from staff was dictated by what we were wearing, as we were often ignored and disrepected by some of the staff. It seems we did not fit the image the hotel was hoping to project. On one occassion while I was wating in the lobby for my friend I was rudely questioned by female staff member as to why I was sitting in lobby. These experiences made it an uncomfortable stay at times and we got the distinct feeling that we were not wanted in the hotel. We will not be making a return visit to Jury's as we were made to feel like uninvited party guests.\n\nReview 23:\nThis is a really great Hotel. It is very centrally located. ( No need for a car). The Staff are really great, very helpful and Friendly. The Hotel itself it Beautiful, clean and tastefully decorated. The bedroom we stayed in was very spacious with a great shower. The bar was really busy with a great atmosphere. We had the Bar food which was great quality, great value and huge portions. We ate in the Restaurant last year and that was also very good. I would highly recommend this Hotel and will definitely stay there again.\n\nReview 24:\nWhile the location was very convenient, there was no coffeemaker in the room. We asked for one, and initially were told one would be brought up, but half an hour later, the story changed. They had all been taken out of the rooms and none was available. This turned out to be quite inconvenient for me, an early riser. My husband and I also enjoy a cup of tea in the afternoon, but that was not available either. We had to walk 4-5 city blocks on a blustery spring day to find a cup of tea at an Au BonPain. This is a standard amenity in other hotels. We won't stay there again because this simple convenince is not available. There was also a lot of thumping bass noise from the basement bar until quite late at night.\n\nReview 25:\nWe recently stayed @ The Back Bay Hotel during my daughter's track competition at the Reggie Lewis Center. We were pleased by the value that we received for the staff attentiveness as well as the overall accommodations. The check-in process was seamless and the front desk staff were very pleasant. The Bellman and the housekeeping staff were also both pleasant and responsive to our needs. Our room was well appointed and clean. It came with 2 cozy robes and upscale toiletries. The bathroom was large and boasted a walk-in shower with a powerful shower head. The bedding was plush and comfortable. The hotel has a busy bar area and a hip overall feel. It is located in the heart of the Back Bay which makes it a choice location to stay in. There are many good restaurants within walking distance and plenty of shopping. Very safe area for walking. We will most definitely be back again when visiting the city. Thank you for a great stay!\n\nReview 26:\nI just stayed at the Back Bay Hotel earlier this week. The staff there is really great, from the doormen to the front desk staff. Natalie, in particular, was outstanding. The rooms are exceptionally clean and feature comfortable beds. I do wish that all four pillows on the bed weren't feather pillows. I am not a fan of feather pillows. The housekeeping staff are very noisy early in the morning, starting in on rooms at 8 am and banging doors. Ok for business travellers who need to get up early, but not the best for leisure travellers. Next time I will bring ear plugs. Also, be sure to put your \"do not disturb\" sign on your door so they don't come in on you! We dined at the Cuffs restaurant two nights in a row. The first night was exceptional. We had a great waiter and the food was excellent. The second night was a disappointment. The waitress didn't write our orders down and what do you know, she got my order wrong. I'd recommend that orders always be written down. The hotel has a great location. Overall all, I rate it highly and would stay again.\n\nReview 27:\nI read many terrific reviews of the Jurys on here, but I don't see what everyone is so impressed with. This is just a standard, average hotel with an above-average price tag. I expected a lot more.\n\nReview 28:\nStayed here with friends for 3 nights and had a blast. The rate was a little steep, but if you book early enough you can get good deals. The location is excellent, and the bar and club in the restaurant are nice perks. We couldn't have asked for a nicer or cleaner room, including the bathroom. The service was always helpful. If you're in Boston for the first time, I'd highly recommend this hotel as it provides the full tourist experience. I'd also recommend it for couples or those of us under 40 years of age. Don't pay too much, but don't hesitate to book if the price is competitive with everything else in the area.\n\nReview 29:\nI would highly recommend this hotel to people travelling to Boston. They run a fine property and provide outstanding service.\n\nReview 30:\nStayed at the Back Bay for a few days in December with two kids. The room was very spacious and comfortable for all of us. We caught the train from New York to Boston and we were delighted to see that the hotel was within walking distance to the Back Bay Station. We were also within walking distance to Newbury Street (shopping) and the Boston Common. The restaurant in the hotel was excellent and all of the staff were very helpful and friendly. Would definitely stay there again.\n\nReview 31:\nStayed 3 nights at the back bay hotel on a recent business trip to Boston. I selected it for the decent rate and the good reviews on tripadvisor. I was not disappointed. Although the rooms are on the small side, the location is great and convenient and the hotel amenities made it a very comfortable stay. Breakfast was very good at the downstair restaurant and the pub had a nice atmosphere in the evening and it was great to relax with collegues. I'll definitely\n\nReview 32:\nJurys location is fabulous. You can walk almost everywhere and easily hop the T or a bus. The room was average and when we arrived we found a pair of sun glasses left under the desk and a dirty washcloth under the drapes. It did make us wonder how well the room was cleaned but everyday the room was made up very well. Neat to have an empty refridg and the bottle of water. No good places for breakfast nearby. The hotel restaurant is expensive but good. Try Smith and Wolensky just around the corner in an old castle with great steaks, etc. The desk people were efficient but cool however any call made was quickly responded to and every effort seemed to made by the staff to respond to requests. We had a broken desk chair that was exchanged within 15 minutes after a call. Overall a good experience in Boston.\n\nReview 33:\nThe staff of this hotel could not be nicer. The room was very nice and quiet. The cocktail lounge on the lower level is a hot spot. Stop by. At this time we do not recommend the restaurant. Both our dinner and breakfast were a disappointment; poor service and only fair food. Stay here; eat somewhere else.\n\nReview 34:\nThe service was great. Hotel very clean. Hotel is downtown price a little high. Didn't eat in the restaurant but the food in the Pub was very good.. About 1 1/2 wallk to Fenway. Freedom Trail is a bit of a walk, but subway is 2 blocks away form hotel. It's cheap and easy to use. I would recommend staying here. But next time I go to Boston I'll probably stay closer to the North End where the freedom trail and more tourists things are.\n\nReview 35:\nWARNING, DO NOT STAY OR BOOK THIS HOTEL: I am finding hotel where I want to stay next week in Boston. Last year's things remind me why we should not make a reservation in The Boston Backbay hotel. This hotel overbooked my room even if I fully pre-paid my stay and then attempted to waive its responsability. In some jurisdictions, selling the same thing (the right to occupy the room) twice, is considered fraud. In my many (over 20) years of travelling, many of which have been for business travel around all continents and staying at hotels of all levels, from small family owned hostels to high-end Asian ultra-luxury palaces, I had never experienced such an unethical and illegal behaviour as the BackBay Hotel. This hotel does not honor its basic contractual obligations, even when stays ave been pre-paid. Leaves no option but to sue in court. Do not run the risk, stay elsewhere. There are plenty other ethical options in Boston. I cann't not forget this kind of experience in The BackBay Hotel in rest of my life.\n\nReview 36:\nStayed two nights at this hotel during a road trip. Can' t fault this hotel except that we would have loved a kettle in the room for our early morning tea! Had breakfast both mornings and it was great. Central location within easy walk of shops and attractions. Staff couldn't have been more helpful and friendly, had a great conversation with the guy on reception about UK football! Would definitely stay here again and recommend it highly.\n\nReview 37:\nI have stayed in very few hotels that I would rate as highly as this one, The staff here from doorman to front desk, from bellman to maintenance and housekeeping staff all treat me as if each were my personal concierge. By the same token never do I feel I am being toadied to nor is there a hand out waiting for the next tip. The restaurant is superb, room amenties include personal espresso maker, bottled water, newspaper, wireless internet--all at no extra charge and the room rates themselves are as good if not better than any of the other the other big hotels in the area while the atmosphere is that of the best boutique hotels.\n\nReview 38:\nThe quality of the hotel was what I would expect in this price range in downtown Boston; well-appointed, clean, comfortable rooms. What made it stand out was the staff. Everyone from the bellman to the bartender to the front desk staff were exceptionally courteous, friendly, and helpful, and every minor detail was attended to. It was also nice to have free internet at an upscale hotel. I also attended a meeting at the hotel (in the Yeats room) and was very pleasantly surprised at the facility. The room had a large window and lime-green chairs, so it was bright and energetic, as opposed to all of the dreary hotel conference rooms out there. The service provided to my colleagues during our meeting was also excellent. I would recommend it for small business meetings.\n\nReview 39:\nI made a reservation at the Back Bay and when I arrived, the desk clerk apologized and told me that there had been a water problem and my room was not available. I thought that my trip was going to be ruined, but they booked me at the Ames Hotel, gave me money for a cab and told me that I would definitely have a room the next day. (The Ames Hotel was lovely!) The next day I was upgraded to a deluxe room and found a fruit basked and a bottle of wine and a letter of apology in my room. What could have been a disaster, turned out to be an adventure. I got to try out two hotels and was treated like royalty. The Back Bay hotel is in a great location, close to the T and shopping. I will definitely stay there again.\n\nReview 40:\nI got this hotel through a priceline bid and was eager to check it out. Early check-in was granted and bell service offered. The room was modern enough although a king sized room only offered a queen size bed and the room itself was a bit on the small side.The bed itself was decent, not great. The bathroom was pretty cool with a heated towel rack and a motion detector light under the sink that was very helpful for those late night toilet trips. There was also a type of oversized walk-in shower complete with dual shower heads which me and my wife enjoyed.\n\nReview 41:\nI stayed at Jury's in December of 2005. I had not been to Boston for many years and did a lot research before choosing this spot. It was easy to get to (off the Mass Pike) and I happily let them valet park my car, I did not want to worry about it while in Boston. The room was lovely, very comfortable bed, nice linens and a beautiful bathroom with all the trimmings. I ate dinner in the restaurant that night, fantastic! Later on when my friend arrived from CO via Logan, we got him something to eat at the bar, also great. The bar was quite full for a weeknight, nice scene (a little yuppie but friendly). Breakfast there was fantastic, our waitress was super friendly. We checked out but left our bags behind while we wandered the city for hours. The staff was excellent, the room beautiful -- the whole experience was outstanding.\n\nReview 42:\nThe room was comfortable and clean. The room faced the back of the hotel and was near or sounded like right under a noisy air or heat unit. I didn't get any sleep but the person I was in the room did. Took a shower and water pressure was really weak both night and morning. Didn't bother washing my hair. Was afraid it wouldn't rinse the suds out. Overall it is a beautiful hotel. I'm sure if we stayed another night the staff would've moved us to a more quieter unit. The hotel was beautiful and the front desk staff and doormen were extremely polite and helpful. Who designed this hotel? Did they take into account of the noise level? I am a light sleeper anyway so only take this advice if you can hear a mouse burp.\n\nReview 43:\nWe booked this hotel for a one night stay after skiing in NH. Rooms were very comfortable and clean. Location was great, walking distance of anywhere you need. 1 block from the nearest 'T' stop. Staff very helpful. We only paid \u00c2\u00a375 for a double room as well, which i thought was a bargain for such a nice hotel.\n\nReview 44:\nI can't say enough about how great this hotel is! We have stayed here twice when we have visited Boston and I wish I could afford to stay here every time! Gorgeous rooms, elegant hotel and gracious staff! I was very impressed with their crib bedding for my infant....nice and cozy with bumper included! They provided a teddy bear, blanket and bath set! If you stay in Boston, this is a wonderful place! Walking distance to Boston Common and Newbury Street, short T ride to Fenway! Will definitely return!\n\nReview 45:\nThe Jury's Hotel was exactly as advertised. Great location, beautifully appointed rooms...l'Occitane products were a nice touch...fluffy robes and turndown service. We didn't have a view, just a brick office building, but that would be my only beef. The bar was hopping downstairs...and there was a good vibe in the lobby. Walking distance to Boylston and Newbury. It was a nice place to come back to after a long day of touring around.\n\nReview 46:\nWe needed a night out in the city, and the Back Bay Hotel didn't disappoint. We had a nice, corner room with King Bed and huge bathroom (I'm not sure if that's the case for all King rooms, but this was great). The location of the hotel is right around the corner from great restaurants and shopping... allowing you to walk around rather than taking cabs or T. The hotel restaurant/bar (Cuffs) was great and one of the few hotel bars we found in the city with a working fireplace to sit next to and hide from the Boston winter... Highly recommend.\n\nReview 47:\nI have stayed at Jury's Boston 3 times now as part of a semi-annual \"girls night\". The hotel is in a perfect location for such an evening! It is right in the heart of the back bay and within walking distance to several fun spots although the downstairs bar is always lively and alot of fun! The staff is very helpful and the beds are very comfortable! You can certainly get better deals on rooms in Boston but Jury's is definitely worth spending a little more! !\n\nReview 48:\nWe checked in on Fri after a long trans-atlantic flight for a four night stay in Boston , the staff were very welcoming and helpful from the minute we got there . The Hotel had a nice fire lighting and had a nice warm atmosphere throughout the reception and bar / restaurant area. Our room was on the 7th floor with a street view . It was very comfortable with a generous size bathroom (no bath). After a great night sleep we both had a very tasty breakfast , I had the hot and cold buffett and my wife had the hot oats with fresh blackberrys . The staff could not do enough for us all through our stay from advising us on restaurants , shopping destinations , things to do and not to do . The location could not be better as we could walk to wherever we needed to go . I would definetly reccomend this Hotel if travelling to Boston.\n\nReview 49:\nThe Back Bay hotel is the former Boston Police Headquarters. The staff is among the nicest group of people you'll ever meet. The hotel is owned and managed by the Doyle group - which if you haven't figured out is of Irish heritage. The rooms are up to date with a nice decor. The bar \"cuffs\" offers a great atmosphere to hang out in, with an outside patio for the summertime. We didn't eat at the restaurant but checked out the menu which looked reasonable. The location was minutes from local shopping, restaurants, etc. The best thing about this hotel, besides the modern look they\u00e2\u20ac\u2122ve given the old building, is by far the people that work there! They truly go out of their way to help and make sure your stay was the best experience possible! We've stayed at the Marriott, Westin, etc in Boston and nothing compares to the Back Bay Hotel! This was our 1st stay but certainly will not be the last - I won't stay any place else unless they're sold out!\n\nReview 50:\nBack Bay Hotel is run by a British chain and is in a renovated former police HQ. It's beautifully furnished and very high-tech. Our room was very large and the bed very comfortable. Oddly, though, the space was not well used. There was one small chair though there was room for either a table and chairs or a lounge chair. Next to the sink, bathrobes hung but nowhere to hang a face towel, and little counter or shelf space. But high-end toiletries were provided. Free wireless internet is provided but it seemed to be incompatible with our MacAir. Only the higher-priced rooms have coffeemakers but coffee is available in the restaurant in the morning. The bar, Cuffs, is fun. Great atmosphere and interesting specialty drinks. The location is near theatres and shopping but the closest T station is about 3 blocks away.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31303, "query_start_index": 31305, "query_end_index": 31305, "truncation_seperator": "... 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{"id": "2515779", "pid": "2515779", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI recently stayed at NYNY for a conference and was incredibly underwhelmed by both their service and their facilities. We arrived at around 11 am, there was a very long line to check in and only one person working at the desk. ONE person! We waited in line at least 30 minutes and were very annoyed by the time we got to the desk. Our room was not available for a few more hours so we decided to look around in the casino for a few minutes. Everything smelled of smoke and looked like it hadn't been cleaned in quite a while. The same was true when we went to our room. Everyday the only thing that changed when the room was cleaned is the bed was made and we got fresh towels. Nothing was wiped down, swept, trash was not thrown away, and dirty dishes were not taken. We will definitely never stay here again and I would not recommend it to anyone. There are many other places on the strip that looked much nicer and were not that much more money.\n\nReview 2:\nWe have stayed for 6 days at this hotel and I have nothing to complain. The people were very nice and helpful and our room was good and clean. The casino area was spacious and therefore it didn't felt like a dark gamble area. America and Chin chin, 2 restaurants were very good. Just for you to know: the swimming pool isn't open in February. I guess it will be till March before they open. The are renovating a part of the swimming pool. Furthermore did we like, that from this hotel a lot is easy accessible: left and right from the hotel is a tram that goes to other hotels, The bus to other destinations are close by( the express bus to downtown is on the other side of the road) and the metro stop is in MGM, which is on the opposite side of the road. I rally can recommend this hotel for people , that looks for a good hotel with a budget.\n\nReview 3:\nNovember 2009 my wife and I and also one of our travelling companions were assulted physically and verbally by a pair of prostitutes in the casino. This was early on a Saturday morning. The assaults were reported to management who have repeatedly refused to acknowledge the incidents or to respond to emails regarding their actions. The place is a disgusting dive anyway, the casino is dark and dirty, the rooms are not well appointed and small and NOISY. The most important thing about Vegas (I've been dozens of times) is the service at the hotels. Nothing else matters since most places are of a fairly high caliber. Not so at New York New York. I would be incensed if I was a New Yorker going here, it is an insult to New Yorkers. The management at this hotel need a wake up call.\n\nReview 4:\nthe location is awesome. The room was not clean, and there was an awful smell coming out of the bathroom. We called the front desk and 2 hours later somebody showed up to clean...\n\nReview 5:\nIt took approximately 30 mins to get me checked wish I believe was due to human error. My expenses were paid in advance by a third party but not sure if this contributed to the problem. Hotel was very clean. Upon arriving home there was a $100 fee charged to my credit card for Internet fees. I was not aware of any such fees and called the hotel. They advised me that those fees were waived when trip was paid for by Southwest Vacations and they were showing no such charges in their computer system. I have yet to find out what and where this charge came from but it is still on there. The first two nights I was unable to get an Internet connection and was transferred numerous time before I could get assistance with that. The problem taken care of...however I had to call the following night with the same issue. The message on my IPad read \"my name e.didn't match the hotel records......no fault of min\n\nReview 6:\nFirst off rooms are VERY worn out. We were so excited to stay in a spa suite. The spa/Jacuzzi tub was dirty. The carpet was dirty, the sofa and bed spread was worn out. The interior was dark and drab. We asked for a non-smoking room, but the entire room smelt like smoke. The bathroom is horrible, the sink was literally right next to the toilet. Horrible! Service was ok. Not great. Check in line was so long. Be prepared to wait for 20 minutes. The casino isn\u2019t that great either. If you like slots, there are much better slot machines at the other hotels. I would never stay here again. It is not worth the price and you leave feeling ripped off.\n\nReview 7:\nI received a postcard from them for three free nights in a spa suite and was told one was available so I booked it. But when we arrived we were told we were downgraded to a lower room because there were other people (who were high rollers) that wanted that room. I told them how unfair that was and we were there for my birthday (which we were) and that we booked this trip based on these reservations(which we did). The room we were given was just mediocre and I never intend on staying there again. The TV went off and on and there was no coffee maker. MGM is much nicer.\n\nReview 8:\nJust returned from a 2 night stay in a spa suite. The room was quite large and the spa tub was great to have for relaxing after a long day of walking before we went out for the evening. The hotel is not a 5 star so don't expect perfection but it's clean, good rooms, and inexpensive dining options. The staff was really nice, we arrived early and they pre-registered us so we received our keys and just had to call after 3 for our room number. Good location, close to tram at Exacalibur and Monte Carlo to easily go in different directions on the strip. Really like the casino floor at NY, not too huge or too busy. When we went towards the North end of the strip (Bellagio, Caesars) places were packed with people. I enjoyed the chilled vibe at NY but we were also there on week days so I'm sure it gets much busier on weekends.\n\nReview 9:\nMy husband and I (early 40s) stayed at NYNY for three nights in October. We had a great time and enjoyed the hotel. For us it was a good fit - great price, fun NY atmosphere and details, not too big, good food choices, fun slots. We had a particularly good time at Nine Irishmen watching first baseball then football while sitting at the bar. I would recommend this hotel to friends and family. (no review of pool as it was too cold that weekend) But if you are looking for a mega resort or swank environs or the best pool, this is probably not for you.\n\nReview 10:\nI have stayed at the New York, New York hotel and Casino twice now. This latest time was in a Madison Avenue suite. The staff member who helped me at check in was super nice and put me on the 42nd floor, my room was fantastic and had an amazing view of beautiful las vegas at night. The hotel is locataed on the strip nice and close to pretty much everywhere! Whatever you can't get to with a quick walk you can get to with a short monorail trip (over the road at MGM) or a reasonable cab fare (always a line of cabs ready at waiting at NYNY) They also have the dueling pianos in the times square bar which are just plain fun and the legendary Manhattan express roller coaster which for about $25 you can ride an unlimited number of times all day and most of the night. Show wise they have Zumanity which is one of the best cirque shows and if you speak to the hotel staff they can hook you up with discounted tickets. All in all just a wonderful hotel I would go back to again and again!\n\nReview 11:\nStayed for 4 nights in July 2011. To get a room in 34th floor, we had to wait until 4:00PM, but it was worth the stunning views. The room is quite big and the 2 queen beds were great! A lack of a minibar and a place to put our hand washed laundry is the only thing I can think of that was missing in the room. The pool is nice but for fun only - after all, you're not comming to Vegas for swimming... The rollercoaster on the hotel's roof is nice but overpriced (14$ for a ride). There are plenty of stores and restaurants in the hotel, it is almost like a maze. It is close to the main attractions of the strip, so walking is recommended...\n\nReview 12:\nI expected this hotel to very nice but the moment I walked in the lobby I was disappointed . It was very dark and dingy looking. The room we got was horrible , when I called the front desk and complained I was told I could try another room but they are all the same . There was wallpaper coming off around the window ..the room was more like a one star. They took off the upgrade fee ... I thought if this room was an upgradre I would hate to see what the standard room looks like . I would never go back to New York New York\n\nReview 13:\nWe stayed at NYNY for 3 days and 2 nights just last weekend. We had a great time and were pleased with the energy and excitement of the hotel/casino. I know everything has been thoroughly reviewed, so I thought I would just touch on some things I found important. CASINO-very active and exciting, great cocktail waitresses POOL-really small, crowded and nothing exciting ROOMS-clean, comfortable (great beds!) and spacious (we stayed in the Spa Tower) NINE FINE IRISHMEN-nice bartenders, good snakebites (beer and cidar) GONZALEZ Y GONZALEZ-average food and slow service STAFF-helpful and kind, quite welcoming All in all NYNY is easily #1 as far as theming goes, if you're not staying here, it would still be fun to check it out. :)\n\nReview 14:\nThis hotel and casino is a great location to pick if you want a one close to the airport. It is located across the street from Excalibur and MGM. The rooms are nice and spacious; we had a basic room in the New York tower with 2 queen beds since this was just a stopover for our family before heading to the airport the next day. Our view from our window was seeing the roller coaster over and over again. If we were staying longer we probably would have upgraded to at least a view of the strip. We gambled a little to pass the time and walked around the shops inside the casino which were nice. We did find the service from the bellman to be a little slow. We checked out early the next morning and called for service but after 20 minutes they still hadn't come. We decided to take the luggage down ourselves. The valet service was great and I'd recommend letting them park your car; you scan your claim check and the car was brought to us in less than 10 minutes.\n\nReview 15:\nThe New York New York in my opinion is an average hotel in Vegas. I've stayed at quite a few of them and it doesn't really merit writing an exceptional review. We were on a lengthy road trip, extremely tired, and in the mood for cheap food. We got our room for $99/night, and slept for 17 hours when we first arrived. We spent two nights here, the hotel in general is typical in my opinion. Nothing stands out. I would suggest staying here for the cheap(er) food & having a roller coaster outside isn't all that bad either.\n\nReview 16:\nMy husband and I was on our honeymoon and was very pleased to find we could check in from the airport to save time so as soon as we got to the hotel we could go straight to the room. Inside the lobby area absolutely impressive and a wide range of restaurants inside although one of them called america their service was below par in the end we didnt have desert as we had already been there too long.Unfortunately we didnt have chance to try all the restaurants but the other ones we did they were excellent. We also went to a show at another hotel call 'O'which was a must, another must is a day trip to the Grand Canyon with a helicopter trip to the bottom with a short boat ride absolutely breathtaking.\n\nReview 17:\nThis was our first trip to Vegas and we got a great deal at NYNY for 3 nights. The room was clean and it was very convenient to walk from there to lots of things to do. We enjoyed the Mexican restaurant and the frozen margaritas when we first got there. Lots of other restaurants to choose from that were also good for breakfast. The casino was fun, too. I would definitely recommend it to anyone.\n\nReview 18:\nThis was a good hotel for families, room were adequate, not huge, food choice great and plenty for the kids to do. Its huge bur good value for LV.\n\nReview 19:\nAwful experience, terrible manager services. We went through 3 rooms. First one smelled like smoking room, which we did not ask for . Second one with BED BUGS... We got bites all over Oour legs. The security came to take pictures from it.. And the 3RD room Bed bugs and \"MICE [--]\" inside the bed. Total lack of CLEANLESS... DO NOT STAY THERE. WE COULD NOT GET MONEY BACK SINCE WE PAY TROUGH EXPEDIA. MANAGERS TOTALLY HELPLESS. I live in mexico (PUERTO VALLARTA) and I know what a maneger should do to keep a client happy. The hotel offer 5DLL coupon, which I REJECT. I just ask for a nice clean bed in another one of their hotels from the same rate I pay. DO NOT SAY HERE!! WE HAD TO SLEEP WITH OUR JEANS ON AND BUG SPRAY! !\n\nReview 20:\nI'll start out by saying were are in the wrong age group to enjoy this hotel. We saw very few other 50 year olds here. I would imagine it would be a fun place to party but our party days are long over. We were offered a free three night stay. The room was to be newly refurbished.........which it certainly was not. The room itself was OK. Very dark and not too special in any way, but OK. They tried to sell us an upgrade, but we didn't care to. The food court is cool, and the food rather tasty. I just didn't find anything I could get excited about. Everything was just...............OK. I need to say the pool area was small and far form OK. It seemed dirty to me. We were spoiled by staying at the treasure island hotel last time. I much prefer the Monte Carlo to New York .\n\nReview 21:\nNot as good as MGM Confusing layout of elevators, drink machines on floor didnt work. Found empty bottles under table on check in but worst of all, in bathroom lighting was very dim and water never really got hot. I would not stay there again\n\nReview 22:\nClean and fun, kids weren't running everywhere while we were there as other reviewers have complained about. Staff very nice and accomodating even GIVING my daughter the pillow she slept on because she loved it so much. Pool closed at 7pm on a Wednesday night which was a little annoying. Right across the street from a mall like food court that's open 24 hours along with a Denney's - very convenient with kids. Arcade and roller coaster was a hit with the older kids, of course. Just a great overnight stay with a glimpse of Vegas.\n\nReview 23:\nArrival and check in ok, Room was small and bed had just been slept in, room service changed sheets, (I HOPE) and made bed, Was there 5 days (4 nights), gambled alot in evening, no wins, which is okay, but when you dump a grand into slots you should get more than (2) drinks, no kidding! I had to buy it from the beer vendor in front of the century elevators, maybe just bad timing, I really got tired of the people off the streets coming in and bumming whatever they could, could not relax at a machine without this happening, At 7:30 a.m. I was approached by (2) hookers in front of the century elevators, wanting to Know if I needed some company. Come On! This is supposed to A Classy Joint. Security needs to get their [--] together. Other than that, Food was great, service was ok, Nice place for singles wanting to party, and don't want to relax.\n\nReview 24:\nWith a lot of choices to stay in las Vegas we have stayed at ny ny 4 times! Its a great location and always enjoy going back! It would be better if slots were looser though lol\n\nReview 25:\nFrom the check in process to the room, we were surprised as to how nice the hotel and staff were. We had a different impression of the resort when we only visited during the day, but staying there was nice and pleasing. The effect of being on the streets of New York was very realistic, and the little shops and eateries were great. Nice choice of restaurants, but missed the buffett as they did not have one.\n\nReview 26:\nIn Vegas you always get what you pay for. I purchased this stay from a third party website and was given a outdated room in the Chrysler building. The bed was hard, comforter stained with some bright yellow spots underneath. If you plan on spending your time seeing the sights and use your room only for sleeping then NY NY is great for you. If you appreciate amenities and small touches I would recommend staying somewhere else.\n\nReview 27:\nDirty, threadbare and garish. There are so many nicer places to spend your time in Vegas. We couldn't get out of there fast enough. It's head-poundingly loud, the wait staff are rude and the whole place needs a good cleaning. Just.. don't.\n\nReview 28:\nThe only good thing I can say is the bed in the penthouse was great - one of the most comfortable hotel beds I have ever slept in! View was nice but not spectacular. Valet was the most pleaseant staff. Front desk clerk had to ask \"manager\" everything we asked questions about. Traveling for my birthday which was noted on reservation, didn't cost anyone to say happy birthday - yet no one did. Disappointed - stay elsewhere - like I said - nice bed, but who needs sleep on vacation\n\nReview 29:\nMy husband and I initially booked the cheapest room available, and were happy with this as we just saw our hotel room as a place to crash in between doing crazy Las Vegas things. We had also signed up to receive the hotel e-mails, as once you did you got 25% off accommodation, so overall we got a great deal! However, upon check-in we were asked if we wanted to upgrade to a spa suite, for $75 extra one night (Sat), and $25 the next (Sun). When we worked it out, it was still extremely affordable, and chose to do so. We were VERY glad we did! The suite was huge, well appointed, and we did make use of the spa after a long day walking up and down the strip! The hotel is in a good location to see all the other major hotels, although we chose only to go as far as Treasure Island, as we walked to whole time. It has a great vibe, and we were happy that we came out winners on the gaming floors!\n\nReview 30:\nAccomidations were quite comfortable. The casino is terrible. I had many problems with comps and they were not attended to properly. I would never recommend gambling in this casino.\n\nReview 31:\nOur hotel room, particularily the bathroom, kind of icky.... it is in need of a GOOD cleaning not just a wipe and blow off the dust. I would not stay there again. The casino was average, smokey and the sad looking female dancers at the party pits did not impress me - mostly because I am married and don't go for that kind of a show. Fill your boots if you like \"dancers\". There was also a restaurant in the base of the hotel that was like a diner, our server was nice but terribly slow and the food was okay if you had to satisfy a large family with small kids included. I would never eat there again. I a can not recall what it was called but the menu was huge and there is a LARGE map of USA hanging fromt he ceiling. We only ate there b/c friends wanted to.\n\nReview 32:\nWe stayed here when many conventions were on in LV, and paid a very high price for a very poor quality room. It has been the worst accommodation of our overall trip to the US. We asked for a non-smoking room, and were given one, but it reeked of smoke. The response from staff was to to get housekeeping to spray airfreshener. The room and decor were so dated. Facilities at the hotel are good for families, but the room was not at all pleasing. We would not stay here again.\n\nReview 33:\nChecked in Thursday night...Invited Guest line, only waited 5 minutes tops. Had a great room in the Century tower, Room 3125 with great views of Monte Carlo, Cosmo, Mandarin Oriental, Aria, the mountains and Rio in the distance. Room was a standard but very nice King, smoking...flat screen Samsung TV in built-in armoir...safe was standard key pad safe. Small chair and ottoman by the window with a table. Nice for watching the lights. The bathroom was a good size with nice marble, large sink/vanity, and shower only. Staff in all areas of the hotel were super friendly...cocktail service was amazing (especially in our area by the sportsbook and piano bar) and the desk staff and player club area was very friendly. Ate at the American for breakfast for two days...used express comps and the food was okay, not spectacular. Had drinks at Sporting House to watch the first half of the Chiefs game, very pricy for tall drafts. Had Starbucks, really fast service and always packed. Housekeeping was efficient and did a very good job cleaning the room... Overall this was an amazing trip and a very nice hotel...location was good and I enjoyed it immensely!\n\nReview 34:\nNYNY used to be a mainstay for us. Things have been steadily going downhill our last few trips and hoping for it to get better was obviously a mistake. First of all. This hotel is EXTREMELY noisy! The clientele is loud, obnoxious, and crass. Afterall they are likely paying $40.00 a night. So while we get a comped suite, our neighbors are the polar opposite. Good luck trying to sleep. Second, the beds are perhaps the worst beds we have ever slept on. One would think their \"suites\" would be better outfitted. Nope. Oh I almost forgot. The roller-coaster. If hearing screaming every 3 mins from your room until 12am is your forte you will love the NY NY. Lastly the casino is tight, tight, tight. Slots payout nothing. Table limits are high for a hotel that charges $40.00 a night for their rooms. I would have given an extra star for the theme, but sadly they stripped the theme about 2 years ago and replaced it with a club scene. I guess 22 year old college kids spend more than someone who makes 120k a year. Look elsewhere.\n\nReview 35:\nWe picked this hotel mostly because of its location, but it turned out to be a great hotel on other points as well. We really enjoyed the wide selection of (not too expensive) restaurants. The rooms were supercomfortable and clean, though we did have trouble regulating the airconditioning system. The room was freezing cold.... All in all, a great stay.\n\nReview 36:\nThis November my family and I stayed at the New York New York Hotel. It was my daughter's wedding and we had family and friends come in from out-of-town. The Hotel smelled like smoke (worse than other hotels that we have stayed in) even on the non-smoking floors (where we requested our rooms). There were people smoking in elevators and in the halls of our so called non-smoking floor. We had dinner reservations for the wedding night at Gallagher's restaurant. The food was lousy and 4 of my guests got food poisoning. My husband spent 24 hours throwing up and we paid $650.00 to get sick. I reported this to the hotel and filed a claim. The hotel, the restaurant and their insurance company refused to reimburse us. Typical - they make millions of dollars a year and would not reimburse us for my guests getting sick. Clearly they don't care about their guests or customer service. Additionally, We also requested a king size bed and got 2 queens.\n\nReview 37:\nVery clean. Check in staff very efficient. Good choice for price.\n\nReview 38:\nStayed mid-week at NY-NY and got a very reasonable rate. I wasn't expecting this to be all that great , just a place to crash for 1 night. It turned out to be a very nice experience. Room was large and clean, check-in efficient. The hotel has some really great restaurants. There is a nice Italian bakery/coffee shop for breakfast in the morning. I didn't use the pool or spa so I can't comment on those. There's a fun Irish Pub with live music at night. Overall I enjoyed NY-NY more than I expected to and wound up spending most of my night there. I would go back,\n\nReview 39:\nThis was a nice hotel, we ate hitdogs in the downtown are they were great. The bars where nice. The roller coaster was just a roller coaster. I read an earlier review about a food cart being in the hallway. I had the same thin we saw on for two days. But our too. Was clean the people where nice, but they had a wierd money thing that they tried to sell as a deal when all it was is debit.?? I might go back but maybe not to stay.\n\nReview 40:\nAsked for upgrade and strip side when we checked in. Charged us an extra 15.00 per day for \"resort\" fee and another 15.00 per day for strip side view.Pre- charged our debit card 400.00 because we didn't have a credit card. The room was AWFUL. It was dirty and smelled and looked like it had not been cleaned since the last people left. Called and complained and they moved us around the corner on the same floor. Still cheesey bedspread but quite a bit larger. Better view as well. Hotel had a lot to offer except free buffet as promised. Had to walk across the street to eat at the MGM and it was terrible! Asked for late check out and they were pretty nice about it gave us 3 more hours for 30.00. All in all would not stay there again. Too much hassle and it really wasn't worth it.\n\nReview 41:\nJust got back from NYNY last night. The hotel was horrible. We had booked 3 rooms with the hotel directly but when we got there the names on the rooms were wrong and the check in clerks were clueless as how to fix it, they kept wanting to give us a higher rate because they were changing our reservations. We finally after about 2 hours of trying to check in to be told there were no rooms availbale were \"upgraded\" to a Park Avenue Room - that was a joke, the room was dark and just not what we were expecting, our view was of the roof and roller coaster. The towels were not big enough to wrap around yourself when you get out of the shower and not very absorbent. The hotel itself was very smoky and poor air quality. It seemed like they were trying to cover the smoke with air freshener. We were not impressed wth the hotel at all and will not be staying there again.\n\nReview 42:\nThe hotel is great, check in/out was a breeze, as with all hotels in LV it is huge and we constantly got lost, there is on site car hire via Dollar, and a business centre where you can get free access to book in for your flights (if necessary.) The 'America' restaurant is great, as is the breakfast buffett at Win Chin (?) Chinese restaurant. I cannot recommend \"Nine Fine Irish Men\" Iris pub highly enough, although you do have to pay $5 each to get in, and the drinks are very pricey, but we had a great night, and sang ourselves hoarse.\n\nReview 43:\nMy Husband and I go to the NFR every year and stay at NY NY. We always get excellent service our room is always upgraded with no charge and they let us pick our room view for a small fee. They take care of making sure our tickets to the shows arrive on time and they are very well mannerd. We receive several comped drink's and the room is always clean and comfy. We wouldn't stay anywhere else.\n\nReview 44:\nGood hotel right on the strip, everything you could wish for on your doorstep, all the hotels are massive and this is no exception. I suppose this one has the added benefit of having a roller coaster running through and around it (on in vegas eh), Personal highlights for me was the pool with its bar serving alcoholic slushes, be prepared for brain freeze.... oh and another thing, if youre going to get married in vegas, do it for the right reasons!, this review might have been better if it wasnt for the fact Vegas holds some strange memories for me!! !\n\nReview 45:\nCheck in staff are quick and efficient cosidering the amount of people that stay in this hotel. It is enormous just like all of the hotels in Vegas. The rooms are huge with big, comfy beds and are very clean. The are plenty of attractions at the hotel including the rollercoaster, Irish bar, Coyote Ugly bar and of course the casino itself. It is next to MGM Grand and Monte Carlo, but the only downside is a bit of a trek to the likes of Bellagio and Caesars Palace in 45 degree heat, but would not stop me from staying here again.\n\nReview 46:\nfound personal lubricant underneath the bed amongst other items that previous guests had left behind. I'm not one to bash hotels for minor issues but that was really nasty.\n\nReview 47:\nI would never stay at this hotel again. Right from check in I had problems. I tried to call an outside line only to be connected to the switch board. It took three different persons before I was able to dial directly. I thought that this is what the Resort Fee was for. No one at the front desk seems to know what they are doing. Next, the hotel does not have a buffet like the others. The rooms are small compared to other Vegas hotels. If you want to purchase movies, be prepared to have a deposit charged to your credit card. I thought they already had my credit card on file, yet they still charge this additional deposit. I was so frustrated with the complete lack of customer service. Save your self some trouble and stay at another hotel...I was here in November 2011 and stayed at the Mandalay Bay which was very nice. The room sized start at 550sf.. I hope that this helps when it comes to making your hotel decisionin Vegas.\n\nReview 48:\nThis is the second time we've made the mistake of going to New York New York for dinner. This time we tried the Tex-Mex place. Ordinary is an overstatement! This hotel caters to a young crowd , many of whom don't know the difference between eating good food and just filling their bellies. This Mexican restaurant was the pits. It was overpriced and the food is better at Taco Bell. Service was also lacking. What a shame NY NY can't get it together. Last year we went to Nine Fine Irishmen and the food there was waaaaay overpriced and not very good. C'mon, NYNY.......improve your food and you'll get some middle aged people to come. Maybe that's not what you want, but they have money. The atmosphere is nice, slots were tight. We won't waste our time at NY NY next time we visit Vegas ........too many other good places to eat.\n\nReview 49:\nCheck in at this hotel was difficult. There was a huge line up and it took almost 30 minutes to get to the front desk. This was a Sunday afternoon by the way. We where not given clear direction how to get to our room and we got lost. After trying two different elevators we finally found our rooms. We where disappointed with our room We where in the Yorker tower and the room was clean but not very inviting. Right outside our window was the famous roller coaster ride but we did not have any problem with noise.\n\nReview 50:\nLast time I come to vegas and stay in New York New York. The room was small and motel 8 look alike, the 12 in tv had only 5 channels you could wacth, vending machines all were broken so you end up paying for overprice drinks, internet 12.99 per day, lunch about $100.00 for a family of 4, dinner $150.00 the arrogance of charging like we are in Monaco. The average person making an honest living will not be able to afford this place. They want to overcharge you for just about everything from the food to the internet to the drinks to the shuttle from the airport to the events. Someday they will notice when people stop coming to this place because of the prices. it is like they dont make enough with the losses of gambling from everybody in the slot machines. Which, by the way,are in favor of the hotel 100 to 1. So good luck with your gambling here, you are going to need it.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31447, "query_start_index": 31449, "query_end_index": 31449, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "48%", "inner_docs_start_indices": [176, 1136, 1993, 2789, 2980, 3900, 4561, 5146, 5987, 6552, 7553, 8207, 8745, 9491, 10469, 11005, 11724, 12134, 12293, 13031, 13823, 14078, 14624, 15489, 15678, 16100, 16542, 16794, 17288, 18198, 18392, 19166, 19654, 20823, 21866, 22233, 23196, 23274, 23852, 24295, 25093, 25977, 26530, 26938, 27508, 28053, 28238, 29185, 30029, 30555]}
